Milestone Mobile 2013: Administrator`s Manual
Contents
1. 10 CONNECT TO A MILESTONE MOBILE SERVER FROM REMOTE OR CELLULAR NETWORKS 10 GONPIGUPA TION Me 11 ABOUT MOBILE SERVER wsuscaiccatetacnencnsatduncsiaisuscsnadiananaatsencataiinanseasnpnanenamonavansnannd 11 ABOUT VIDEO PUSH 11 ABOUT MILESTONE FEDERATED ARCHITECTURE AND MASTER SLAVE SERVERS 11 ABOUT OUTPUT AND EVENTS uu u aaassssuwasusaaakanasaasswaqsasawaqanaquswakunawakuysawsasdus 11 ABOUT NAMING AN OUTPUT FOR USE IN MILESTONE MOBILE 12 www milestonesys com Contents Milestone Mobile 2013 Administrator s Manual ABOUT SAVING CONFIGURATION CHANGES IN XPROTECT ENTERPRISE 8 0 AND OTHER SMB PRODUCTS 2 uuu M 12 ADD EDIT MOBILE SERVER aisaka raai aia aaa 12 DELETE A MOBILE SERVER u u u u 13 RENAME A MOBILE SERVER ecce eee eene nnn nnn nnn nnn rrr n nnne 13 ADD A VIDEO PUSH CHANNEL ee eee eene nnn ananas nnns n snas assa aaa a suas asas usan Q J J 13 ADD A VIDEO PUSH DRIVER AS A HARDWARE DEVICE 14 ADD HARDWARE2. Trademarks XProtect is a registered trademark of Milestone Systems A S Microsoft and Windows are registered trademarks of Microsoft Corporation App Store is a service mark of Apple Inc Android is a trademark of Google Inc All other trademarks mentioned in this document are trademarks of their respective owners Disclaimer This text is intended for general information purposes only and due care has been taken in its preparation Any risk arising from the use of this information rests with the recipient and nothing herein should be construed as constituting any kind of warranty Milestone Systems A S reserve the right to make adjustments without prior notification All names of people and organizations used in the examples in this text are fictitious Any resemblance to any actual organization or person living or dead is purely coincidental and unintended This product make use of third party software for which specific terms and conditions may apply When that is the case you can find more information in the file 3rd_party_software terms_and_conditions txt located in your Milestone surveillance system installation folder www milestonesys com Copyright trademarks and disclaimer Milestone Mobile 2013 Administrator s Manual Introduction About Milestone Mobile Milestones Mobile is made up of a setup of three parts e Milestone Mobile client e Milestone Mobile server e Milestone Mobile plug in The Mil
3. 10 X XProtect Essential 9 XProtect Go 9 XProtect Mobile client 7 XProtect Mobile Client app 9 XProtect Mobile plug in 8 XProtect Mobile server 5 7 www milestonesys com 28 Index Milestone XProtect Mobile 2013 Administrator s Manual www milestonesys com 29 Index About Milestone Systems Founded in 1998 Milestone Systems is the global industry leader in open platform IP video management software The XProtect platform delivers powerful surveillance that is easy to manage reliable and proven in thousands of customer installations around the world With support for the widest choice in network hardware and integration with other systems XProtect provides best in class solutions to video enable organizations managing risks protecting people and assets optimizing processes and reducing costs Milestone software is sold through authorized and certified partners For more information visit www milestonesys com
4. DEVICES SETTINGS eene eene nnne nennen nnne nnmnnn ennnen 14 ADD AN AUTOMATIC EXPORT RULE eene nenne nennen nnne nnn nn nnns ansa u 15 MOBILE SERVER SETTINGS u 15 0 15 Server SIRBSIISuu l 16 Videg UL m EE 17 ERDO trm 17 MOBILE SERVER MANAGER 20 ABOUT MOBILE SERVER MANAGER 2eeeee eee eee e eee enun u uuu u uuu u uuu u uuu 20 ABOUT SHOW STATUS idea u u J 20 ABOUT ACCESSING LOGS AND EXPORTS 21 EDIT CERTIFICATE u uuu nine Annan ae 21 FILL IN EDIT SURVEILLANCE SERVER CREDENTIALS 22 SHOW EDIT PORT NUMBERS u u uu 22 START STOP AND RESTART MOBILE SERVICE 22 FREQUENTLY ASKED QUESTIONS FAQS 23 INDEX c eee ee ee ene eee 26 www milestonesys com Contents Milestone Mobile 2013 Administrator s Manual Copyright trademarks and disclaimer Copyright 2013 Milestone Systems A S
5. This gives it a public IP address and avoids port forwarding 3 Add anew Milestone Mobile server to the Milestone Mobile client using the IP address of the Milestone Mobile server Alternatively use the full name of the computer to log in to and its domain name if you do not know the IP address of your Milestone Mobile server 4 Enter other needed properties such as for example user name and password Note when bypassing the router other computers on the network cannot access the internet This can be fixed if the Internet Service Provider allocates multiple public IP addresses to the connection www milestonesys com 10 Installation Milestone Mobile 2013 Administrator s Manual Configuration About Mobile server A Mobile server handles log ins when a user wants to log into his her XProtect system via the Milestone Mobile client from a mobile device or from the XProtect Web Client Upon correct login the Mobile server distributes video streams from relevant recording servers to Milestone Mobile client This offers an extremely secure setup where recording servers are never connected to the Internet When a Mobile server receives video streams from recording servers it also handles the complex conversion of codecs and formats allowing streaming of video on the mobile device Important Before you begin the installation of the Mobile server make sure you are logged in with an account that has administrator rights Installat
6. recording MB column The size of the exported recording Tip Click Refresh to update the list of exported recordings shown Auto Export Rule window settings When you add a new rule for automatic export to take place specify the following Provide a name for the rule you want to create for example Door Name opened or Motion detected Choose the item to trigger the automatic export This can be item cameras inputs outputs and events If you select camera this will automatically be selected as the camera to record video from Item type Displays the type of selected item Event Shows event that is used to trigger the automatic export Type of available events depends on selected item www milestonesys com 18 Configuration Milestone Mobile 2013 Administrator s Manual Camera Select the camera from where the video will be recorded Duration Type the amount of time the video clip should export in seconds Choose whether the exported video clip should be in the XProtect sensu s database format or if it should be exported as an AVI file www milestonesys com 19 Configuration Milestone Mobile 2013 Administrator s Manual Mobile Server Manager About Mobile Server Manager The Mobile Server Manager is a tray controlled feature connected to Mobile server Right clicking the Mobile Server Manager icon in the system tray opens a menu from which you can easily access Mobile server functionality You ca
7. server 13 Android 2 2 5 Android smartphone or tablet 5 Auto Export Rule window settings 16 19 www milestonesys com 26 Index Milestone XProtect Mobile 2013 Administrator s Manual Cameras and views 5 Configuration 12 Connect to a Milestone Mobile server from local WiFi 10 Connect to a Milestone Mobile server from remote or cellular networks 10 Copyright trademarks and disclaimer 4 D Default port 10 Delete a Mobile server 14 Download and install Milestone Mobile client 9 Download and install Milestone Mobile server and plug in 9 E Edit certificate 21 22 Export 18 F FAQ s 24 Fill in edit surveillance server credentials 21 23 Firewall settings 9 Frequently asked questions FAQs 5 24 G Getting started 5 Google account 5 Info 16 Install client 9 Install server and plug in 9 Installation 9 Introduction 5 www milestonesys com 27 Index Milestone XProtect Mobile 2013 Administrator s Manual Mobile Server Manager 21 Mobile server settings 16 Mobile setup 5 P Prerequisites for using Milestone Mobile 5 R Remote cellular networks 10 Rename a Mobile server 14 S SDCard 24 Server Status 17 Show edit port numbers 21 23 Snapshots saved 24 Start stop and restart Mobile service 21 23 System requirements 7 T Test setup 10 V Video Push 15 18 W WiFi
8. Intel Pentium 4 2 4 GHz or higher CoreTM 2 em recommended RAM Minimum 2 GB 4 GB or more recommended Network Ethernet 1 Gbit recommended Graphics Adapter AGP or PCI Express minimum 1024 x 768 16 bit colors Hard disk type E IDE PATA SATA SCSI SAS 7200 RPM or faster Minimum 1 GB free hard disk space available excluding space space needed for recordings www milestonesys com 7 System requirements Milestone Mobile 2013 Administrator s Manual gt Microsoft NET 3 5 and 4 gt DirectX 9 0 or newer Software gt Windows Help WinHIp32 exe gt All can be downloaded from http www microsoft com downloads http www microsoft com downloads gt XProtect Corporate 4 0 XProtect Enterprise 8 0 Milestone XProtect video gt XProtect Professional 8 0 management software XProtect Express 1 0 XProtect Essential 2 0 XProtect Go 2 0 Running as a 32 bit service application XProtect Mobile plug in See the System requirements section of your XProtect video management system documentation www milestonesys com 8 System requirements Milestone Mobile 2013 Administrator s Manual Installation About components to install e Download and install the Milestone Mobile client on a mobile device e Install the Mile tone Mobile server component on a dedicated server or alternatively on the server running your XProtect video manageme
9. Milestone Systems Milestone Mobile 2013 milestone The Open Platform Company Milestone Mobile 2013 Administrator s Manual Contents INTRODUCTIONN 5 ABOUT MILESTONE MOBILE J J qu qua dev addi Q Q JL 5 PREREQUISITES FOR USING MILESTONE MOBILE J J 5 ACCESS XPROTECT WEB CLIENT J J Q J JJ 6 SYSTEM REQUIREMENTS 7 MOBILE CLIENT uuu usu uu uuuuusussassssasaaawssasa aussawasasa asaasasasa ass anaazaas 7 XPROTECT MOBILE SERVER z uu uuu uuu uu uuu sus ka sskuTakuwakupakawsiakaka 7 XPROTECT MOBILE uu uuu uu uuu uuu uuu usuka taU Uwe kapa Cava UR QE 8 INSTALLATION 9 ABOUT COMPONENTS TO INSTALL 9 ABOUT REINSTALLATION OR UPGRADE OF THE MILESTONE MOBILE SERVER 9 DOWNLOAD AND INSTALL MILESTONE MOBILE CLIENT J J 9 DOWNLOAD AND INSTALL MILESTONE MOBILE SERVER AND PLUG IN 9 CONNECT TO A MILESTONE MOBILE SERVER FROM LOCAL WIFI
10. andwidth usage which will trigger a warning in the log Default external bandwidth usage which will trigger a warning in the log Default time frame 30 sec for checking warning levels See the status details for your Mobile server The details are read only Server active since CPU usage Internal bandwidth External bandwidth User Name column State column Bandwidth Usage column Live Streams column Playback Streams column www milestonesys com Shows how long the Mobile server has been running since it was last stopped Shows current CPU usage on the Mobile server Shows the current bandwidth in use between the Mobile server and the relevant recording server Shows the current bandwidth in use between the mobile device and Mobile server Shows user name s of the Mobile server user s connected to the Mobile server Shows the current relation between the Mobile server and the Milestone Mobile client user in question 15 the user connected a state preliminary to servers exchanging keys and encrypting credentials or is he she actually logged in Possible states are Connected and Logged In XProtect Shows the level of bandwidth used by the Mobile server client user in question Shows the number of live video streams currently open for the Milestone Mobile client user in question Shows the number of playback video streams currently open for the Mobile client user in question 16 Configuration Mile
11. as If successful the newly added Video push driver appears in this list and is ready to use Click Apply www milestonesys com 13 Configuration Milestone Mobile 2013 Administrator s Manual 8 Click File gt Save 9 Restart all Milestone services Once completed you can log in and use Video push in your Milestone Mobile client Add a Video push driver as a hardware device If you add a Video push channel you must add the Video push driver to your Management Application Management Client do so 1 Open the Add New Hardware Wizard in your Management Application Management Client 2 Choose the Manual option The Video push driver will not be detected in automatic hardware searches 3 Specify hardware device settings see Add hardware devices settings on page 14 and select the hardware driver manually 4 Once finished your Video push driver must be associated with your Video push channel To do so return to your Mobile server Video Push tab and click Find Cameras Add hardware devices settings Specify the following settings when you add a Video Push driver in the Add Hardware Devices wizard Select if the Video push driver should added to the XProtect video Use management system Address Type in the Milestone Mobile server IP address Type in the port number for your Video push driver The default port is 80 The port is for communication between the Milestone Mobile server and your XProtect serve
12. can use the All cameras view to see all the cameras in your system You can always add more views to the XProtect Smart Client at a later time How do l add a new Milestone Mobile user A Milestone Mobile user is just like any other XProtect user You add a new Milestone Mobile user the same way you normally add a new user in your Management Client Management Application right click on Users in the Navigation ZPane and select Add new basic user or Add new Windows user Can control my pant tilt zoom PTZ cameras and use presets from Milestone Mobile client Yes in the Milestone Mobile client you can control your connected PTZ cameras and use presets in live mode How can navigate my recordings Android You can navigate through your recordings in playback mode Select the camera you wish to view in playback mode and choose Menu gt Playback Once you in playback mode you can search through your recordings using the control buttons You also have the option to go to a specific time by choosing Menu gt Go to time Once you have chosen Go To time select the date and time you want to view iOS You can navigate through your recordings in playback mode Select the camera you wish to view in playback mode and tap Playback Once you are in playback mode you can search through your recordings using the control buttons You also have the option to go to a specific time by choosing Menu gt Go to time Once you have chosen Go to ti
13. ct Delete Click Yes Rename a Mobile server From the navigation pane expand Servers gt Mobile Servers in order to see existing servers Select the required Mobile server On the Info tab which opens once the Mobile server is selected change the name of the server by typing in the Server name and Description fields In the lower right corner click Apply In the toolbar click File gt Save Add a Video push channel To add a Video push channel see About Video push on page 11 do the following 1 2 On the Video Push tab select the Video push checkbox Add a Video push channel by changing the number of channels from 0 default to the number of video push channels you need Once added video push channels appear in the Channels mapping Select a user name from a user account already set up in your XProtect system to associate with the relevant Video push channel If you do not associate the Video push channel with an already created user then you do not have a Push button iOS Record button Android in the Milestone Mobile client when you log in Click File Save Add the Video push driver as a hardware device see Add a Video push driver as a hardware device on page 14 to the video management system You must choose the Manual hardware device detection method as the Video push driver does not show up in automatic hardware searches Once finished click Apply On the Video Push tab click Find Camer
14. ct Web Client Enabled www milestonesys com Name of the Mobile server Description of the Mobile server Choose between all Mobile servers currently installed to the specific XProtect video management system Only Milestone Mobile servers that are up and running are shown in the list Possible methods are HTTP only HTTP and HTTPS or HTTPS Only Default time frame 30 sec for how often the Mobile server client must indicate to the Mobile server server that it is up and running Milestone recommends that you do not increase the time frame Select how you want to log in to the Mobile server server should take place Possible methods are Automatic Windows Only or Basic Only Enable disable viewing of All Cameras view This view contains all cameras on a recording server user rights permitting Enable disable output and events Enable disable video stream to stream key frames only Enabling key frames only reduces bandwidth usage Enable the use of XProtect Web Client Enable disable logging of Milestone Mobile client s actions in a separate log file 15 Configuration Milestone Mobile 2013 Log file location Keep logs for CPU usage Internal bandwidth External bandwidth Check every Server Status Administrator s Manual Path to where log files are saved Number of days to keep logs for default days Default level of CPU usage which will trigger a warning in the log Default internal b
15. estone Mobile client is a mobile surveillance application that you download and install on your Android smartphone or tablet or Apple device The Milestone Mobile client is closely integrated with the rest of your XProtect video management system You can install as many Milestone Mobile clients as you need For documentation on the Milestone Mobile client see Milestone Mobile User s Manual at http www milestonesys com mobilehelp http www milestonesys com mobilehelp The Milestone Mobile server and Milestone Mobile plug in are covered in this Administrator s Manual You can run Milestone Mobile server with most XProtect video management software solutions most of which you can try out as free trials hitp www milestonesys com downloads http www milestonesys com downloads See also the FAQs see Frequently asked questions FAQs on page 23 for more general information Prerequisites for using Milestone Mobile The following items must be in place before you can start using Milestone Mobile An XProtect video management system installed and configured with at least one user Cameras and views set up in XProtect Smart Client e A mobile device running Android or iOS Access to Google Play or App from which can download the Milestone Mobile application You must configure the device used with a Google account or an Apple account depending on which operating system your device is running Consu
16. gs and exports The Mobile Server Manager lets you quickly access the log file of the day open the folder to which logs files are saved and open the folder to which exports are saved To open one of these right click the Mobile Server Manager and select Open Today s Log File Open Log Folder or Open Export Folder respectively Important If you uninstall Milestone Mobile from your system its log files are not deleted Administrators with proper rights can access these log files at a later timer or decide to delete them if they are not needed any longer The default location of the log files is in the ProgramData folder If you change the default location of log files existing logs are not copied to the new location nor are they deleted Edit certificate If you want to use a secure HTTPS protocol to establish connection between your mobile device or the XProtect Web Client and the Mobile server you must have a valid certificate for the device or web browser to accept it without warning The certificate confirms that the certificate holder is authorized to establish the connection When you install the Mobile server you generate a self signed certificate if you run a Typical installation If you run a Custom installation you get the choice between generating a self signed certificate or loading a file containing a certificate issued by another trusted site If you at a later point want change the certificate you use you can do thi
17. he chosen signing authority for more details Milestone Mobile server does not use Microsoft IIS even in XProtect Corporate installations This means that instructions provided for generating certificate signing request CSR files by the signing authority using the IIS is not applicable for theMilestone Mobile server You must manually create CSR file using command line certificate tools or other similar third party application Please note that this process should be performed by system administrators and advanced users only www milestonesys com 25 Frequently asked questions FAQs Milestone XProtect Mobile 2013 Administrator s Manual Index 3 3G 4G connection 10 A About accessing logs and exports 21 22 About components to install 9 About Milestone Federated Architecture and master slave servers 12 About Milestone Mobile 5 24 About Mobile server 6 12 About Mobile Server Manager 6 21 About naming an output for use in Milestone Mobile 13 About output and events 13 About reinstallation or upgrade of the Milestone Mobile server 9 About saving configuration changes in XProtect Enterprise 8 0 and other SMB products 13 About show status 21 About Video push 12 14 Access XProtect Web Client 6 21 Add a Video push channel 14 15 18 Add a Video push driver as a hardware device 14 15 Add an automatic export rule 16 Add hardware devices settings 15 Add edit a Mobile
18. imit size of exports folder to recordings are exported Select this check box to enable users to be able to view exports View exports of other users made by other users Automatic exports If you want to set up your system to automatically export video when a certain event occurs you must set up rules to instruct the system about when to carry out automatic exports www milestonesys com 17 Configuration Milestone Mobile 2013 Administrator s Manual Enabled Select this check box to enable automatic exports In the columns below the Enabled check box is a list of all automatically exported video See the following details for individual automatic exports Name column Name the rule Item column that triggers the automatic export Event column Shows event that triggers the automatic export Camera column Camera from which the video is recorded Duration column Length of the exported video file Indicates whether the export file format is database format or AVI Export type column format Exported recordings In the columns see the following details for every individual exported recording Name column Name of the exported recording State column State of the exported recording Camera column The camera that provided the exported recording Timestamp column The point of time when the export took place Duration column The length of the exported recording User column The name of the user who provided the exported
19. ion cannot be successful if you use a standard user account About Video push Video push is feature in your Milestone Mobile client that allows you to use your mobile device s camera for example to collect evidence when you investigate an alarm or event You do this by sending a video stream from your mobile device to your XProtect video management system In the Mobile server settings you can set up how many users should be able to use the Video push feature in the video management system About Milestone Federated Architecture and master slave servers If your XProtect product supports Milestone Federated Architecture and or master slave servers you can access such servers with your client Use this functionality to gain access to all cameras on all slave servers by logging in to the master server This means that when users of the client want to log in to a server to see cameras from all servers in your system they must connect to the IP address of the master server Users must have administrator rights on all servers in the system in order for the cameras to show up the client If you use XProtect Enterprise or any other SMB product that is XProtect Professional XProtect Express XProtect Essential or XProtect Go you should only install the server on the master server and not on any slave servers System administrators must make sure that client users only connect to a master server About output and events You can manage
20. lt your device s user guide if needed e f you run XProtect Go the Milestone Mobile server must be installed on the same physical computer as XProtect Go You are now ready to install and start using Milestone Mobile Milestone Mobile is only compatible with some versions of XProtect See System requirements for Milestone Mobile server see XProtect Mobile server on page 7 for more information www milestonesys com 5 Introduction Milestone Mobile 2013 Administrator s Manual Access XProtect Web Client If you have a Milestone Mobile server see About Mobile server on page 11 installed on your computer you can use the XProtectsWeb Client to access your cameras and views Since you do not need to install XProtect Web Client you can access it from the local computer on which you installed the Milestone Mobile server or any other computer you want to use for this purpose To access the XProtect Web Client 1 Set up the Milestone Mobile server in the Management Application 2 Open an Internet browser Internet Explorer Mozilla Firefox Google Chrome or Safari or click Open XProtect Web Client in the Mobile Server Manager see About Mobile Server Manager on page 20 3 Type inthe IP address that is the external address your and port of the server on which the Milestone Mobile server is running Example The Milestone Mobile server is installed on a server with the IP address 127 2 3 4 and is configured to accept HT TP co
21. me select the date and time you want to view and click Confirm Can view live and recorded video at the same time Yes in playback mode you get a small picture in picture PiP view live from the same camera Can use the Milestone Mobile client without a 3G data plan Yes you can use Milestone Mobile through Wi Fi Either locally on the same network as your XProtect video management system or at a different location such as a public network ina caf or a home network Note that bandwidth on public networks vary and may affect the image quality of the video streams Can use the Milestone Mobile client with a 4G LTE data plan Yes you can use any data connection on your mobile device that allows you to access the internet to connect to your XProtect video management system Can add multiple servers to the Milestone Mobile client When you open the Milestone Mobile client for the first time you must add one or more mobile servers in order to retrieve video from your cameras These Milestone Mobile servers are listed alphabetically If you want to retrieve video from additional servers repeat this process You www milestonesys com 24 Frequently asked questions FAQs Milestone Mobile 2013 Administrator s Manual can add as many Milestone Mobile servers as needed as long as you have the relevant log in credentials 14 Why is the image quality poor when l connect to my XProtect video management system at home thr
22. n e Open XProtect Web Client see Access XProtect Web Client on page 6 e Start stop and restart the Mobile service see Start stop and restart Mobile service on page 22 e Fil in or change surveillance server credentials see Fill in edit surveillance server credentials on page 22 Show edit port numbers on page 22 e Edit certificate on page 21 e Open today s log file see About accessing logs and exports on page 21 e Open log folder see About accessing logs and exports on page 21 e Open export folder see About accessing logs and exports on page 21 e Show Mobile server status see About show status on page 20 e Access the Milestone Mobile Help website where you find manuals frequently asked questions FAQs and product demonstration videos About show status If you right click the Mobile Server Manager and select Show Status or double click the Mobile Server Manager icon a window opens showing the status of the Mobile server You can see the following Server running since Time and date of the time when the Mobile server was last started Connected users Number of users currently connected to the Mobile server CPU usage How many of the CPU is currently being used by the Mobile server CPU usage history A graph detailing the history of CPU usage by the Mobile server www milestonesys com 20 Mobile Server Manager Milestone Mobile 2013 Administrator s Manual About accessing lo
23. n a dedicated computer server When you are asked for a server address enter the address of the XProtect video surveillance server Once the Milestone Mobile server is installed it runs immediately no need to restart any applications Milestone recommends that you use a dedicated server for installations with many cameras and or simultaneous users This depends on your installation s CPU availability If in doubt www milestonesys com 9 Installation Milestone Mobile 2013 Administrator s Manual monitor the CPU load on the computer with the Milestone Mobile server installed during typical scenarios for your setup Continuous load of 100 might impact the performance of your XProtect video management system In such cases Milestone recommends that you use a dedicated server If you are asked to allow the Milestone Mobile server do so If you cannot connect from recording servers to the Milestone Mobile server after installation check firewall settings and if needed edit these settings to allow access to the server If you have disabled User Access Control UAC in Windows and attempt to install Milestone Mobile server as a non administrator user the installer for Milestone Mobile server freezes after which you must restart your machine Make sure that you have proper rights as local administrator before attempting to install Connect to a Milestone Mobile server from local WiFi To test that the Milestone Mobile server is installed cor
24. nished click OK Show edit port numbers 1 Right click the Mobile Server Manager and select Show Edit Port Numbers 2 To edit the port numbers fill in the relevant port number You can indicate a standard port number for HTTP connections and or a secured port number for HTTPS connections 3 When finished click OK Start stop and restart Mobile service If needed you can start stop and restart the Mobile service from the Mobile Server Manager To perform any of these tasks right click the Mobile Server Manager and select Start Mobile service Stop Mobile service or Restart Mobile service respectively www milestonesys com 22 Mobile Server Manager Milestone Mobile 2013 Administrator s Manual Frequently asked questions FAQs 1 How do l get help in the Milestone Mobile client A Help button that leads you to the online help for Milestone Mobile client is both the Android and iOS versions of Milestone Mobile client 2 Why can t connect from my Milestone Mobile client to my recordings Milestone Mobile server In order to connect to your recordings the Milestone Mobile server must be installed on the server that runs your XProtect video management system or alternatively on a dedicated server Furthermore the relevant Milestone Mobile settings are needed in your XProtect video management setup These are installed as either plug ins or as part of a product installation or upgrade For details on how to get
25. nnections on port 8081 and HTTPS connections on port 8082 default settings of the installer In the address bar of your browser type hiip 127 2 3 4 8081 XProtectMobile Web or httos 127 2 3 4 8082 xProtectMobile Web depending on whether you want to use a standard HTTP connection or a secure HTTPS connection You can now begin using XProtect Web Client 4 Add the address as a bookmark in your browser for easy future access to XProtect Web Client If you use XProtect Web Client on the local computer on which you installed the Milestone Mobile server you can also use the desktop shortcut created by the installer Click the shortcut to launch your default browser and open XProtect Web Client www milestonesys com 6 Introduction Milestone Mobile 2013 Administrator s Manual System requirements XProtect Mobile client e Smartphone or tablet running Android 2 2 or e Smartphone tablet or portable music player running iOS 5 XProtect Mobile server Microsoft Windows XP Professional 32 bit or 64 bit gt Windows Server 2003 32 bit or 64 bit gt Windows Server 2008 R1 R2 32 bit or 64 bit gt Windows Vista Business 32 bit or 64 bit Operating system gt Windows Vista Enterprise 32 bit or 64 bit gt Windows Vista Ultimate 32 bit or 64 bit gt Windows 7 Professional 32 bit or 64 bit gt Windows 7 Enterprise 32 bit or 64 bit gt Windows 7 Ultimate 32 bit 64 bit Minimum
26. nt system Note that XProtect Go cannot run on a dedicated server The installation of the Milestone Mobile settings needed in your system setup on the computer running your system take place as either an installation of a plug in or as part of a product installation or upgrade About reinstallation or upgrade of the Milestone Mobile server If you reinstall or upgrade the Milestone Mobile server any custom settings on your Mobile server are not saved and you must set them again Note When you install Mobile server 2 0 or newer on top of an existing Mobile server 1 0 or v1 1 this installation does not remove the old MIP entry for the Mobile server Before you install the new version Milestone recommends that you uninstall the old version of the Mobile server and delete the old MIP entry from the Management Application Management Client Download and install Milestone Mobile client Search for Milestone Mobile in Google Play or App Store see your device s user manual for details find the Milestone Mobile application download and install it on your device from there Download and install Milestone Mobile server and plug in 1 Download the generic Milestone Mobile installer from hiip www milestonesys com downloads http www milestonesys com downloads 2 Start the installer and follow the instructions 3 Decide if you want to install the Milestone Mobile server on the same server as your XProtect video management system or o
27. ough Wi Fi at my office Check your home internet bandwidth Many private internet connections have different download and upload bandwidths often described as for example 20 Mbit 2 Mbit This is because home users rarely need to upload large amounts of data to the internet but consume a lot of data instead The XProtect video management system needs to send video to the Milestone Mobile client and is limited by your connection s upload speed If low image quality is consistent on multiple locations where the download speed of the Milestone Mobile client s network is good the problem might be solved by upgrading the upload speed of your home internet connection 15 Where are my screenshots saved Android Snapshots are saved to your device s SD card at mnt sdcard XProtect iOS Snapshots are saved to your device and can be accessed from Photos on your device You cannot change the default settings on neither Android nor iOS 16 How do avoid the security warning when run XProtect Web Client through an HTTPS connection The warning appears because the server address information in the certificate is incorrect The connection will still be encrypted The self signed certificate in the Milestone Mobile server needs to be replaced with your own certificate matching the server address used to connect to the Milestone Mobile server These certificates are obtained through official certificate signing authorities such as Verisign Consult t
28. pen it for the first time you must add one or more mobile servers in order to retrieve video from your cameras Your added Milestone Mobile servers will be listed alphabetically You can add as many Milestone Mobile servers as needed as long as you have the needed log in credentials 5 Why is the image quality sometimes poor when view video in the Milestone Mobile client The Milestone Mobile server automatically adjusts image quality according to the available bandwidth between the server and client If you experience lower image quality than the XProtect Smart Client you might have too little bandwidth to get full resolution images through the Milestone Mobile client The reason for this can either be too little upstream bandwidth from the server or too little downstream bandwidth on the client See the XProtect Smart Client User s Manual which can be downloaded from http www milestonesys com downloads http www milestonesys com downloads If you are in an area with mixed wireless bandwidth you may notice that the image quality improves when you enter an area with better bandwidth www milestonesys com 23 Frequently asked questions FAQs Milestone Mobile 2013 Administrator s Manual 10 11 12 13 How do create views You cannot create or configure views in the Milestone Mobile client lt uses views and related names already created in the XProtect Smart Client If you do not have any views set up you
29. r Port Important The port number you set must be identical with the port number you set when you specify your Video push settings see Video Push on page 16 If the port numbers are not identical your Video push channel will not work Select the same user name as associated with the Video push User name channel when you added see Add a Video push channel on page 13 this Password Type in the password for the Video push driver The password for your Video push driver is Milestone this cannot be changed Hardware Driver Select the Video push driver Verified Select if the Video push driver runs on a secured HTTPS connection www milestonesys com 14 Configuration Milestone Mobile 2013 Administrator s Manual Once finished go back to your Milestone Mobile server gt Video Push tab and click Find Cameras to finish setting up the Video push channel Add an automatic export rule 1 Inthe Management Application Management Client click the relevant Mobile server gt Export Tab 2 Under Automatic Exports click Add to open the Auto Export Rule window 3 relevant Auto Export Rule window settings on page 18 4 When finished click OK Mobile server settings Info Fill in and specify general settings for the Mobile server Server name Description Mobile server Connection type Client timeout HTTP Login method All cameras view Output and events Keyframes only XProte
30. rectly and is connected to your XProtect video management system 1 Make sure your device is connected to the same network as the computer running Milestone Mobile server and that you have the rights to view live video when logged in 2 Addanew Milestone Mobile server to the Milestone Mobile client using the IP address of the Milestone Mobile server Alternatively use the full name of the computer to log in to and its domain name if you do not know the IP address of your Milestone Mobile server 3 Enter other needed properties such as for example user name and password 4 the Milestone Mobile server you want to connect to Connect to a Milestone Mobile server from remote or cellular networks Connecting to the Milestone Mobile server from a different network than the one the Milestone Mobile client uses or the device s 3G 4G connection requires additional configuration steps 1 Make sure the address of the Milestone Mobile server entered in the Milestone Mobile client is identical to the external IP address of the network the Milestone Mobile server is connected to 2 Make sure the port used for the connection is forwarded by the router to the computer where the Milestone Mobile server is running Unless you have changed this when you installed the Milestone Mobile server default port is 8081 Alternatively the computer with the Milestone Mobile server can be connected directly to the Internet instead of through a router
31. s from the Mobile Server Manager 1 Right click the Mobile Server Manager and select Edit Certificate 2 Choose whether you want to either o Generate a self signed certificate or o Load a certificate file Generate a self signed certificate 1 Choose the Generate a self signed certificate option and click OK 2 Wait for a few seconds while the system installs the certificate 3 Once finished a window opens and informs you that the certificate was installed successfully The Mobile service is restarted for the changes to take effect Locate a certificate file 1 Choose the Load a certificate file option 2 Fillin the path for the certificate file or click the box to open a window where you can browse for the file 3 Fillin the password connected to the certificate file 4 When finished click OK www milestonesys com 21 Mobile Server Manager Milestone Mobile 2013 Administrator s Manual Note that HTTPS is not supported on Windows XP and Windows 2003 operating systems and works on Windows Vista or newer Windows OS only Fill in edit surveillance server credentials 1 Right click the Mobile Server Manager and select Surveillance Server Credentials 2 Fillin the Server URL 3 Select what user you want to log in as o Local system administrator no credentials needed or o A specified user account credentials needed 4 f you have chosen a specified user account fill in User Name and Password 5 When fi
32. stone Mobile 2013 Administrator s Manual Video Push If you enable Video push specify the following settings Video push Enable Video push on the Mobile server Specify the number of enabled Video push channels in your Number of channels XProtect system Channel column Shows the channel number for the relevant channel Non editable Port Port number for the relevant Video push channel MAC MAC address for the relevant Video push channel User Name ulla user name associated with the relevant video push Camera Name Shows the name of the camera if the camera has been identified Once you have completed all necessary steps see Add a Video push channel on page 13 click Find Cameras to search for the relevant camera Export Specify the following settings for exported recordings Export Select to enable export in clients Include timestamps Select to add timestamps to exported video Used codec for AVI files Choose a codec to use to encode your exported AVI video files Export to Specify the location to which recordings should be exported Enter the number of days to pass before recordings are deleted Delete exported recordings Note that if the value is set to 1 day exported files are deleted up to older than 10 minutes from the applied change not immediately Users can restart the Mobile server manually to make the changes take effect immediately Enter a number to set a maximum limit for the folder to which the L
33. the Milestone Mobile server and how to integrate the Milestone Mobile client related settings in your XProtect video management system see What is Milestone Mobile see About Milestone Mobile on page 5 For relevant documentation of the Milestone Mobile server and the related Milestone Mobile client settings in your XProtect video management system see Manage Mobile Servers 3 linstalled the Milestone Mobile server to XProtect Corporate but can t connect to the server from my device What is the problem After you have installed the Milestone Mobile server to your XProtect Corporate 4 0 you must install the Milestone Mobile plug in to see the Milestone Mobile server in your XProtect Corporate setup Milestone Mobile Administrator s Manual which can be downloaded from http www milestonesys com downloads When you have installed the Milestone Mobile plug in locate the plug in under MIP Plugins in the navigation tree in the XProtect Corporate management client expand it choose XProtect Mobile Settings gt Mobile Servers gt Add New Here you add the details about your Milestone Mobile server Server name Description optional Server Address Port etc Once you finish restart the Milestone Milestone Mobile Service done from Windows Services and try to reconnect with your device 4 How add a Milestone Mobile server location site to my Milestone Mobile client This is done from the Milestone Mobile client When you o
34. the availability of the Output and Events tab in the Milestone Mobile client by enabling or disabling this on the Mobile server tab Output and events is by default enabled and all available events and outputs for the connected devices are shown here www milestonesys com 11 Configuration Milestone Mobile 2013 Administrator s Manual Output and events are by default enabled the XProtectMobile server and are available from the Output and Events tab in Milestone Mobile client About naming an output for use in Milestone Mobile In order to get outputs shown correctly together with current camera it is important that the output uses the exact same name as the camera Example If you have a camera named AXIS P3301 P3304 10 100 50 110 Camera 1 you must also name the output AXIS P3301 P3304 10 100 50 110 Camera 1 You add further description to the title afterwards for example AXIS P3301 P3304 10 100 50 110 Camera 1 Light switch Important If you do not follow these naming conventions outputs are not available in the output list for the associated camera s view Instead outputs appear in the list of other outputs on the Output and Events tab About saving configuration changes in XProtect Enterprise 8 0 and other SMB products The following applies to XProtect Enterprise 8 0 XProtect Professional 8 0 XProtect Express 1 0 XProtect Essential 2 0 and XProtect Go 2 0 software versions only If yo
35. u are logged into the Milestone Mobile client and are watching one or more cameras views while at the same time changing configuration in the Management Application the live video from the camera may freeze in the Milestone Mobile client if you click Save Configuration and Restart Surveillance Services in the Management Application To avoid this scenario you must restart the Milestone Milestone Mobile service manually See the Windows Help for information about how to do this If you are using newer versions of XProtect the Milestone Milestone Mobile service is restarted with the other services and no user action is required Add edit a Mobile server 1 Do one of the following o To add anew server right click Mobile Servers From the menu that appears select Create New o edit a Mobile server select the wanted server 2 Fill in edit the needed properties 3 In the lower right corner click Apply 4 Inthe top toolbar click File gt Save www milestonesys com 12 Configuration Milestone Mobile 2013 Administrator s Manual IMPORTANT If you edit settings for Login method All cameras view and Outputs and events while you are connected to the Milestone Mobile client you must restart the Milestone Mobile client for the new settings to take effect Delete a Mobile server 1 2 3 From the navigation pane expand Servers gt Mobile Servers in order to see existing servers Right click the unwanted server and sele
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