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Compro TN500/TN500W, TN600/TN600W

1. uu I o Figure 2 4 Front and rear view O IR LEDs x 6 12 in total Provides clear viewing in complete darkness o Light sensor Detects environmental lighting conditions o Lens Camera lens o IR LEDs x 6 12 in total Provides clear viewing in complete darkness Q Wireless adapter port Wireless adapter connection for receiving and sending wireless signals Q Microphone For receiving ambient sound Q LED status indicator For indicating system status Q Speaker The speaker built in on the right side of network camera for audio output O Ethernet port Connect to the Ethernet port of your network router switch that also connects to your viewing PC when using wired Ethernet Audio output Connect to an external speaker Q Microphone in Connect to an external microphone 12 microSD card slot Insert the microSD SDHC card for recording 13 WPS RESET button WPS wireless connection setup and reset the camera back to factory defaults 13 Power connector DC 5V 2A power supply Camera Layout 2 5 Compro TN500 TN600 User s Manual LED Status Indicator The LED status indicator comprises a blue LED and a red LED When you turn on the power of IP camera the camera will start booting procedure The IR LEDs and LED status indicator will be lit in the following patterns 1 A few seconds after the IP camera powers on the IR LEDs and LED statu
2. 1 Ensure that the camera s image quality setting stays within the bandwidth limit of your local network You can check the camera s image quality setting in Setup Video If your quality setting exceeds your upstream bandwidth limit you will experience stuttering video or black and blank screen 2 Check the ports used by the camera in Setup Network and note down the HTTP and RTSP server ports in this case ports 80 and 554 respectively HTP Server time stdtime gov tw S DONS Server Disabled DDNS Ethernet HTTP Server Port 80 Wireless Advance RTSP Server Port 554 DDMS Figure 9 10 Advanced network setup 3 Enable port forwarding on the router your camera connects to and allow traffic on ports the camera is using You may need to consult the manufacturer of your router for setting details Note that your router may require a reboot after port forwarding is set The following figure exemplifies the router settings you need to make in order to remotely view the IP camera Trouble with Remote Viewing on Browser 9 5 Compro TN500 TN600 User s Manual Fill in HTTP port Fill in any name number here Name TCP Schedule IP CAM HTTP Application Name go o Always IP Address UDP Inbound Filter 192 168 0 170 Computer Name v Allow All se IP CAM RTSP Application Name 654 Always v IP Address UDP Inbound Filter RS ih Computer Name w mM w IP Address of your IP Camera Fill in RTSP
3. COMPRO Network Camera U se rs M a N U a GS ModelNo TN500 TN500W TN600 TN600W hum V1 1307 19 Copyright O 2013 Compro Technology Inc All rights reserved Trademark Compro and the Compro logo are trademarks of Compro Technology Inc C4 Home and C4Home logo are registered trademarks of AVSecur Technology Inc Microsoft Windows Vista Windows and the Windows logo are trademarks of the Microsoft group of companies SD SDHC and microSDHC Logos are trademarks of SD 3C LLC Apple Apple Logo Mac Mac OS iPad iPhone are trademarks of Apple Inc registered in the U S and other countries Android is a registered trademark of Google Inc Other names and marks are trademarks of their respective owners Restriction No part of this document may be copied or reproduced in any form or by any means without the prior written consent of Compro Technology Inc Disclaimer Compro Technology makes no warranties with respect to this documentation and disclaims any implied warranties of merchantability quality or fitness for any particular purpose The information in this document is subject to change without notice COMPRO reserves the right to make revisions to this publication without obligation to notify any person or entity of any such changes Revision History 2013 07 19 Original Version Compro Technology Inc www comprosecurity com Tel 886 2 2918 0169 Fax 886 2 2915 2389 AF No 12 Alley 6 Lane 45 Pao Shin Road
4. The IP camera s IP address is repeatedly displayed as DHCP mode in iWizard This either means the camera cannot obtain an IP address from DHCP Server or indi cates that the IP address assigned to the camera is not on the same subnet as the LAN network Please try to set the camera s IP address to a static one Note that you have to set the DNS server for your camera in the advanced network settings if your camera uses a static IP address Consult with your ISP Internet Service Provider for the most appropriate DNS server setting or simply set DNS server as 8 8 8 8 or 8 8 4 4 which is the address of a free DNS server powered by Google The camera s IP address is shown as 169 254 x x in iWizard When Compro IP Camera fails to obtain an IP Address from a DHCP server typically a network router which has the ability to assign an IP address to IP camera automatically the camera will generate an IP address itself so that it can be found on the network us ing Compro iWizard In order to resolve this you need to check the physical connection between your Compro IP Camera and the router or consult your network administrator about the function of DHCP server 9 10 Symptoms Causes and Solutions Chapter 9 Troubleshooting Possible Cause Solution Part of image becomes pixelated Square color blocks are seen Network bandwidth is insufficient Without sufficient bandwidth video quality will deteriorate and image errors like
5. o Attach the power adapter to the camera s power connector and connect the power plug to a power out let When it power on successfully the LED indicator will shows blue light o Make sure your smartphone is able to go to internet via your wireless router Then scan the OR code below for download and install the C4Home app Or you can download the C4Home app from Apple app store or Google Play and install to your smartphone Start CAHome app and register your personal C4Home account iPhone Android Login to the C4Home account and click to add new camera we provide 3 ways to add your camera e Scan the OR code from the back side of camera it will automatically add your camera to the list Connect the Cables 3 1 Compro TN500 TN600 User s Manual 3 2 Direct input the camera ID 10 digitals under the QR code and password default admin to add e Click Wizard button on add camera page to search the available camera from your local network and Add a camera manually Camera ID ER rs i Camera Password Of Search cameras in the local network setup a Wi Fi connection 00 12 34 Wizard gt setup In this wizard you can setup camera and wireless connection for TN500W TN600W Q Now you can watch live video of your network camera from your smartphone or tablet Setup TN500W TN600W Network Camera from WPS Connection If your wireless router support WPS connection setup you c
6. Chapter 7 Event Viewer Chapter 7 Event Viewer Here it displays the history of past events successfully triggered by motion or schedule the available types of event trigger depend on camera support Click on any type of event trigger to view its history f COMPRO LiveView Event Viewer Maintenance m d cw J i Motion Event History Time Date Region Image 21 12 49 1970 02 24 0 21 17 43 1970102424 n EVERY Motion Trigger Schedule Trigger Figure 7 1 Event Viewer 7 1 Compro TN500 TN600 User s Manual 7 2 Chapter 8 Maintenance Chapter 8 Maintenance Here it provides the current information about your IP camera and the access to history log as well as system maintenance functions Information Here you can check the firmware version as well as various settings of your IP camera Log Here you can check the system log of your network camera Press Clear Log to clean up system log Maintenance You can reboot your IP camera change UI language export import user profile reset to factory default set tings or update camera firmware after you download the latest firmware from Compro s website system Maintenance Reboot Camera Reboot Warning Once the reboot button is pressed the camera will hie afine for approximately 1 minute depending on your confiquration All manitarinrg and reporting capability wall he offline until the system comes back online Language Selec
7. Hsintien District New Taipei City 231 Taiwan Support e mail support comprousa com ER FC Contents Contents Chapter 1 Important Notices 1 1 ComproTN500 TN500W TNGO0O TNGOOW 1 1 AI AA AA eee Kee eS S de PE WA AA WA eG AA 1 1 KA AA KAA ers Esas 1 1 Operation SA AA IA II IA ehh hh hrs 1 1 ADGULINIS Mandl coso sonas ios rana ea 1 2 Conventions in this Manual hh hh hrs 1 2 Chapter 2 Product OVervIeW sew mid siem ERR A ie A do e Edo AA 2 1 Packade Contents sa a daa a aaa Ow AE ORS WA BES a a OS 2 1 FSA opresor anar ae as RIAD AAA 2 2 TN500 TN500W Key Features lr re RR Co awe eee he RARE GG 3x 39379 379 2 2 TN600 TN600W Key Features 2 2 SystemReguirements 2 2 FORVICOWING KA serium eee ese mad ers d do eee eee WA cn Sw 2 2 FOr Interriet ACCOSS x s devo mde aras AAA A TREO e EES 2 2 Camera Layo sou teed oe aR ee eo eS EEE eee eee eee eee eae ee Ree eR ee oo eee 2 3 MINS OO rr 2 3 unc rrr 2 4 TINGOOAINGOOW rr ars AAA o a 2 5 LED Status uo es mans oa ora a ra aaa a aaa 2 6 Chapter 3 Installation hh hrs 3 1 Connect IA uno atera ese dons en Y oe Sra rosa da wel dor 3 SE A 399 3 1 Setup Network Camera from iPhone Android phoneortablet 3 1 Setup TN500W TN600W Network Camerafr
8. it may represent a failed connection to the LAN network It could also be caused by in appropriate settings on your router that makes your router unable to connect to the In ternet such as wrong PPPoE user name password or wrong WAN IP setting when your ISP provides you with fixed IP address See if your PC connected to your router can also access the Internet If not consult your ISP router manufacturer for correct Internet set ting If your router can connect to the Internet but your camera connected to your router cannot check whether the IP subnet mask and gateway is correctly set on your camera HTTP RTSP port error HTTP port is used for transmitting web pages commands over the Internet RTSP port is used for sending video audio data These two test items will fail whenever port for warding is not enabled Make sure you have enabled port forwarding on your router and have allowed traffic on ports your IP camera is using Refer to the Remote Viewing via Internet Explorer section of this manual for more information The user information is incorrect Go to main setup page On the left menu select Network DDNS and check if the ID and password is correct Also check with your service provider to see if your service ac count is active The entered address is incorrect Go to main setup page and select Network DDNS on the left menu and then check if the iDDNS service is enabled and if you have the correct address
9. Click Next to pro ceed SD Card Capacity Show available and total space in the card Format Click to format SD card Enable Recording during Check to allow forced recording to SD card when network network failure connection fails Table 6 3 SD card setup 2 Event Selection Click on Next to set up recording methods Event based or Disable Recording 3 Event based Recording Start recording when motion audio and I O are triggered multiple choic es Recording length 60 3 600 sec default 60 sec 6 12 Recording Setup TN600 TN600W Chapter 6 Configuration 4 Disable Recording Turn off recording function Having made your settings press Save button to save your settings To play back the recordings stored on the SD card go to Setup and click on Recording History located on the left menu Note This Compro IP camera uses a First In First Out storage method Once the SD card is full the oldest files will automatically be over written If you want to record video clips of detected motion to SD card you need to set at least a motion detection region before setting up event based recording in Recording Setup Recording History Recording History lets you manage the video clips that have been recorded by the camera You will also see a playback menu as shown below Recording History ID A Date A Time A Duration A Triggered by Protected Empty Playback Select all Frotect UnP
10. Helpful Hints The Virtual Server option allows you to defina 3 single public port on your router for redirection Check the APPLICATION RULES to an internal LAN IP Address and Private LAN port if required This feature is useful for hosting Application Name online services such as FTP or Web Servers drop down menu fora CIS ENGINE 4 NETWORK FILTER Dol Save Sellings ONTROL VIRTUAL SERWERS LIST bi naxt to tha own menu to Fil Port Traffic nur the corresponding Type field Name Public Port Protocol Schedule hilu sx Application Name 80 Bol Ahways Y You can sele E computer fr IP Address Private Port Inbound Hiter Ibi ete EIE WISI 192 169 0 100 Computer Name 80 255 Alaw Ad ow Computer Name drop down menu or you WI FI PROTECTED Name Public Port Protocol Schedule ran manually enter the 4 ADVANCED WIRELESS Ei 4 SETUP EE MA rtsp ES Aggicalion Name hd og Doth Always Y IP addre ADVANCED NETWORK B compute n TP Adress Private Port Inbound Fiter u would GUEST ZONE 193 164 0 1000 ex Computer Mame 554 5E Alvw Al oF tha specified port Public Port D YI Rm Name Schedule Akaye schedule for ual carver 11 2 Examples of Port Forwarding Setup on Routers TP LINK wr1043n Virtual Server Setup T P LINK a or Medi a Verte Server dic TP LINK Chapter 11 Appendix PHIM Wiretess H Gigabit Reuter Mode Bo TL 201154 HI Weil oer
11. Gigabit network switch Regular 10 100 Mbps network switch cannot handle multiple megapixel streams thus you may consider upgrading to Gigabit network switch when building up your network infrastructure 3 While you are viewing the network camera remotely shutting down any other applications that are also consuming the network bandwidth in the background Symptoms Causes and Solutions 9 11 Compro TN500 TN600 User s Manual Symptom Possible Cause Solution The network quality is not good Seeing lots of gray images in live view mode indicates that many data packets which carry video data are dropped during the transmission This might be caused by network congestion wireless congestion or the limited upload download bandwidth of your network To measure the upload download capability of your network you can use either the Network Bandwidth testing tool in the network settings page or visit speed test net http speedtest net When using wired connection Please test your bandwidth in the aforementioned way to determine whether this has Gray images areseen been the result of poor network quality Or try connecting your camera to your viewing repeatedly computer directly to see if there are any faulty devices on your network When using wireless connection Besides the possible network bandwidth issue the wireless signal strength could also come into play Low wireless signal strength may also lead to the same problem
12. IP address of your camera use Compro iWizard to scan for your camera on your LAN network 3 A dialog box that requests the user name and password appears enter a valid user name and password and then press OK The default user name and password are both admin Connect to 192 168 0 130 User name f admin Passward Remember my password x Figure 4 6 Login dialog box 4 6 Instant Monitoring Chapter 4 Accessing the Camera Note If you forget your user name and password you need to reset your cam era back to factory default settings see Troubleshooting chapter 4 After valid user name and password are entered Internet Explorer will prompt the installation of camera software from Compro technology Inc 5 Click on the warning message and choose to install the ActiveX Install Activex Control What s Ehe Risk Information Bar Help Figure 4 7 Installing Compro ActiveX 6 And then the reconfirmation dialog box will come up Please press Install to install the ComproClien tActiveX cab on your system Note Compro ActiveX components only support 32 bit Internet Explorer Hence if the viewing computer system is running 64 bit version of Win dows the 32 bit version of Internet Explorer must still be used to access the camera 7 Meanwhile the Windows Security Alert dialog box may appear Please click Unblock to unblock it from firewall Windows Security Alert E a g
13. Internet for it to be accessed remotely Check if you can browse the Internet on your LAN network If not contact your network administrator for assistance The camera s WAN IP address has changed but yet to be updated into DNS cache If you use DDNS service the information of your camera s IP address and the domain name the IP address is linked to is stored in the DNS cache The cache is used to retrieve the IP information by the DNS server which translates entered hostname into the cam Successful access on era s IP address Though the information is updated every few minutes determined by local network but hav the value of TTL Time to Live occasionally the DNS information changes e g your cam ing problem accessing era acquires a new IP address but the old information is still stored in the cache result from the Internet ing in connection failure When this happens try waiting a few minutes for the new IP information to be updated onto DNS server and then retry connection or try to decrease the TTL value If it still doesn t work refer to other possible causes and solutions or contact Compro for techni cal support The router s configuration does not allow incoming traffic to the camera If you want to make your camera located on a LAN network accessible from the Internet you need to enable port forwarding on your router and allow incoming traffic on the HTTP and RTSP port your camera is using your router may require a re
14. Router kadai ha TL aa E DURER AE Virtual Sarvara Help Vi perrera Ca D ped Kw LEE UB PU SEES Bn gD LA A ATL DEVE is CARRE 15 ANACO EIL 20i 23 requests irm annee EDIT ERA PO a ae TOE OTRA BOO Dee pv Fr An FC na war LO dac per el Baer a SC or neared AA Deca os doen MEy cran pee eren SE WE AA aoe a wi PT The farsib rs of abere Vert Vio cin aries A banaa pest Bi d rif B dos port Th ferreo b XXE YYW XEX a fand peat Wi i napa IP aa TheiP dns ol na Pi ngaring ee persica Kia a Proton Ier probo od ks Bis agplecalen eei TCP VDE ci AA al pie sapaa d fr Fe Horas abuu we dh cob praky ke made Tui ech simo esi r Examples of Port Forwarding Setup on Routers 11 3 TECHNOLOGY J COMPRO www comprousa com Compro Technology Inc AF No 12 Alley 6 Lane 45 Pao Shin Road Hsintien District New Taipei City 231 Taiwan Tel 886 2 29180169 Fax 886 2 29152389
15. You can check the wireless signal strength in the camera s network settings page The wireless signal level seen in the network settings is measured in dBm To gain the optimal wire less connection quality a signal level greater than 60 dBm is recommended When the signal level gets too low you may have to place your wireless Access Point in a different location use a wireless repeater or remove obstacles between the camera and the wire less AP Network quality is not good enough This is a common phenomenon when the quality of network is not good or the video setting is too high Please try to set the bit rate of the camera to a lower one and see if the problem remains Ghost image is seen Network is congested First check if the network latency is too long If the network is too congested this may Video is not real time happen Second check the video buffer setting in the video settings page setup vid eo video buffer Please set it as standard The video buffer option is only available in firmware 2 03 or above Network quality is not good enough Video stream is lost This could be caused either by the unstable connection between the camera and the over a short span WebVUer or by the insufficient network bandwidth Please try to set the bit rate of the camera to a lower one and try again Contacting Compro Technical Support Before you submit an email for support please check the troubleshooting section in the
16. also ensure that the wireless antenna has been securely installed or it could lead to unsta ble connection e If the wireless connection drops randomly or plainly seems slow try bringing your IP camera in closer proximity to the wireless AP router and then see if the situation improves e Having more walls and ceilings between the wirelessly connected Compro camera and your wireless AP router will negatively affect your wireless connection speed Generally the number of walls and ceilings shall be kept in minimum e Materials and objects like solid metal aluminum steel water brick and concrete will weaken the strength of the wireless signal Allow the wireless signal from your wirelessly connected camera and your wireless AP router to pass through open doorways when positioning them e The operation of the wireless network may be interfered should there be other 2 4 GHz devices working in the vicinity e g microwave oven digital cordless camera etc You may experience slow frame rate or drops of connection in such situation we suggest you try moving the IP camera away from the area or turning off other appliances e Since wireless cameras can cause interferences on transmission you may encounter erratic behavior when there are more than 10 cameras operating in close proximity e The default wireless connection method uses 802 11n standard and you should experience a stable connection on your camera within 20 meters of
17. domain name And instead of remembering a string of IP address you can use the easier to remember domain name to access your camera over the Internet Compro DDNS service is recommended here for use If you already have an account with DynDNS or no ip you can also input its domain name here for easier access to your IP camera Note Compro s iDDNS server will automatically delete addresses that hav en t been updated for more than 3 months 6 6 Network Settings Chapter 6 Configuration UPnP Check here to enable disable the UPnP function on your IP camera installed on your local network Also you can change the device name here If your operating system supports Universal Plug and Play UPnP and DHCP is in use on current network the Compro IP camera will be automatically detected and added to My Network Places on your Windows If you want to use the IGD Internet Gateway Device protocol on your IP camera please check the Enable IGD box to enable it RTP TN600 TN600W If you want to broadcast video using RTP Real time Transport Protocol you can set up the port range video audio address and port number here Note If you want to enable the UPnP service on your Windows please execute the Add or Remove Programs item found in Control Panel and after Add or Remove Programs window appears click on Add Remove Windows Components and then double click on Networking Services item and check UPnP U
18. is done camera will advise on current network connection speed See below example g The camera s current connection speed can provide a smooth viewing ofthe video and you may apen 10x simultaneous viewing of the 1st stream The message indicates that currently connected network has the network capacity to support up to 10 net work cameras of identical bit rate settings If the message shows a less favorable result go to Setup Video to select a lower current video bit rate setting Advanced Adjust the advanced network settings here DNS server Set the DNS server address to be via DHCP or choose to use user specified DNS address NTP Configuration Set the NTP Network Time Protocol server address to ensure the clock of the camera system is synchro nized to show accurate time To synchronize camera clock via NTP server choose either to obtain NTP server address via DHCP server whose address needs to be provided manually or to use an external pub lic NTP server whose default address is set as pool ntp org HTTP server Set the HTTP port for your IP camera to be viewed and controlled from the internet The default port is 80 Valid port numbers are between 1 and 32767 If you need to use port forwarding please refer to the Port Forwarding section in this manual DDNS Click here to enable the DDNS Dynamic Domain Name Service service if you are using floating dynamic IP and want to tie your camera s current IP address to a
19. monitoring not support iPhone and iPad Figure 4 4 C4Home app in Android phone From C4Home Website If you already enable the CAHome service in the installation procedure you can open the Internet Explorer on your PC and login to the C4Home website www c4home com than you can manage your network cam eras watch live video and share video with your friends When you login the C4Home website in the first time the Internet Explorer will remind you to install the ActiveX components please follow the instruction to install it After installed the ActiveX please add the www c4home com to your safe website list in Internet Explorer Instant Monitoring 4 5 Compro TN500 TN600 User s Manual Camera Eveni Live Yita Qi Add Dei Consgum z Tuto 56 i mo SU dl bee a Rehesh 4 Figure 4 5 Viewing from C4Home Website Caution The ActiveX components of CAHome website only support 32 bits In ternet Explorer If you are using the 64 bits operation system please use the 32 bits Internet Explorer for viewing network cameras on your PC Accessing via PC Web Browser User can check the current condition of the monitored area via Internet Explorer which comes with all Win dows based computer system Please refer to the following steps to watch live view on WebVUer 1 Open the Internet Explorer 2 Enter the camera s IP address in the address bar e g 192 168 0 100 If you don t know the
20. open Internet Explorer and check that you ve got both the ComproClientActivex and USActiveX control components registered and enabled under Tools Manage Add ons Manage Add on sf View and manage your Internet Explorer add ons l u Name Publisher Status File data Version amp t Toolbars and Extensions ul weified Cumpu Techluulugy In Search Providers al keel ComproClkentActwex Control Notvenfied Compro Tec Enabled 2000 5415 FF 02 02 1029 5 nPrivade Filtermg Not verified Compro Select an add on to modifv status or view details Figure 9 7 Add on management 3 Inappropriate browser security setting Please ensure that your security setting in Internet Explorer allows the installation of ActiveX component by adding the IP address of the camera to the list of trusted sites in In ternet Explorer Internet Options E General Security Privacy Content Connections Programs Advanced Select a zone to view or change security settings Restricted sites Internet Localintranek Pelo Trusted sites This zone contains websites that you Frist nnt bn damage nr compiiber nr your Files ou Trusted sites E Securky lew Allowed le You can add and remove websites from this zone Al websites in Us corre welll use Ue sones seuurily se Uline Add this website to the zone Reauire server verification https for all sites in this zone Fig
21. other browser windows and background applications that are consuming network bandwidth Note Should you inadvertently close the browser window during firmware up grade DO NOT unplug the power cable or reset the camera immediately Instead try waiting for 3 5 minutes to see if the camera can complete the upgrade process as the new firmware might have been successfully uploaded to the camera system and is still in the process of being written into the flash memory 8 2 Maintenance Chapter 9 Troubleshooting Chapter 9 Troubleshooting During the course of installation you might encounter various issues in regard to the usage of the camera The following sections contain some troubleshooting procedures to help you solve the problems Reconfiguring Your Device Anytime you need to re configure your IP camera you can simply double click on the iWizard icon to launch the iWizard configuration tool During the configuration the iWizard will automatically scan for all of the available Compro IP surveillance products installed on your LAN network even if they are not on the same subnet The scanning generally takes around 1 minute to complete and once the scanning completes you will see the available IP cameras populating the list Device Selection Paso sciet he decuaped dimnaco lo comin WE SODA PO ec Cave 10 CARR Step een Conrectesd Dices Current Settings 2OMPRD THON DOTEFESHNKNOC gt IP Axa 1
22. points in Setup PTZ Con trol 6 Record Record video to your system 6 Open Recorded Open the folder with recorded video files Q Live video panel Live video stream Click any spot on the video window pane to pan tilt O X axis Click on the bar to adjust camera s position on the x axis O Y axis Click on the bar to adjust camera s position on the y axis TN600 TN600W Page Layout 5 3 Compro TN500 TN600 User s Manual 5 4 Icons on Live View Page Top Panel Icons seen on the top control panel Icon Name Fit Browser Actual Size Brightness Microphone Volume Setup Speaker Volume Compro Home Solu tion Control Description One of the view size button the Fit Browser button resizes the live video pane to fit browser window size One of the view size button the Actual Size button resizes the live video pane to original size Adjusts the Brightness of camera image as you wish Anonymous users will need to provide user name and password of administrator level to ad just brightness setting Use its slider to adjust the Microphone Volume Click on this icon to mute the built in microphone Click on the Setup button to access the main setup page of your camera Use its slider to adjust the Speaker Volume Click on this icon to mute the built in speaker Use the Compro Home Solution Control button to switch on off the alert The Home Solution Control is for use wit
23. port Allow Traffic number here Figure 9 11 Port forwarding Having taken the above steps you should be able to log in to the IP camera from a remote location by en tering the DDNS address or the static IP address in the location field of a web browser depending on your configuration For example in this case you should enter http 61 220 20 16 80 into the location field of Internet Explorer to access the IP camera Important If you have multiple IP cameras installed on a network you will need to change the HTTP and RTSP port on them manually so each one of them will use a different port E g changing the HTTP and RTSP port for the 2nd device to 81 and 555 respectively and accessing the 2nd device by logging on to http 61 220 20 16 81 When configuring port forwarding mapping on your router note that the public RTSP port must be qual to the internal RTSP port used by the IP camera For instance if the IP camera uses RTSP port 554 inter nally then its mapped public RTSP port on the router should be 554 too Though the same does no apply to the camera s HTTP port The camera using HTTP port 80 can have 8080 as its mapped public HTTP port on the router 9 6 Trouble with Remote Viewing on Browser Chapter 9 Troubleshooting DDNS Configuration DDNS allows you to tie your IP camera s IP address to a hostname with which you can access your camera over the Internet If your IP camera obtains IP address via DHCP mode
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25. sensor Detects environmental lighting conditions o Lens Camera lens o IR LEDs x 6 12 in total Provides clear viewing in complete darkness Q Detachable wireless antenna For receiving and sending wireless signals Q Microphone For receiving ambient sound Q LED status indicator For indicating system status Q Ethernet port Connect to the Ethernet port of your network router switch that also connects to your viewing PC when using wired Ethernet O Reset button Press and hold the button to reset the camera back to factory defaults Audio output Connect to an external speaker Q Microphone in Connect to an external microphone 12 Power connector DC 5V 2A power supply 13 WPS button For easy wireless connection setup 2 4 Camera Layout Chapter 2 Product Overview TN600 TN600W d FT mI p YU AIT E f x y A gt microSD J AUDIO mic pcsv 9 Ola 5 L OT IN wbsinisET LIN CT
26. to the camera are not securely fastened it could lead to unstable connection Note You can add more Compro cloud network camera to your account for management C4Home app allow maximum 16 network cameras in stalled To begin setup insert the installation CD into your CD ROM drive and the iWizard will start automatically 3 4 Connect the Cables Chapter 3 Installation Note If Autorun has been disabled in your computer please browse the contents of the installation CD and double click on the iWizard exe file to run the setup wizard 1 Select the language for installation net work camera dc Ya MPA Pt hai Gard yen ou Isa il reci n Tess elect Top ota dira Crepe ndi EE f coMPRO A Me BALA k Cai T cem e Prags be A Hp Fas Figure 3 2 Language selection 2 Select your camera from the list and wait until the live video and camera informa tion are displayed on the right You can double check the device name and the MAC ID which are printed on the serial number sticker on the back of the camera e Reid gern and on the package Click Next when Nr CP iN HM BEESOUUOC you re ready Viene tiene Fo COMPRO Rd bn D EN Seppe OFT Comum Husa c M Hihi ame E e ee cu o Figure 3 3 Camera selection 3 The default password is admin Enter a new password here please note down your new password You can also c
27. user manual You may fill out the form http comprousa com en form htm or directly email to support comprousa com Compro Technology Inc www comprousa com Tel 886 2 2918 0169 Fax 886 2 2915 2389 AF No 12 Alley 6 Lane 45 Pao Shin Road Hsintien District New Taipei City 231 Taiwan 9 12 Contacting Compro Technical Support Chapter 10 Technical Specifications Chapter 10 Technical Specifications TN500 TN500W Technical Specifications 1 7 CMOS progressive scan sensor 170 4170 total of 340 degree 10 490 total of 100 degree Pan 44 Sec Tilt 60 Sec Camera 10x digital zoom 0 5m INF Minimum e IR Mode 0 lux using built in IR light in darkness up to 10m Illumination Color Mode 1 0 lux 1 5 1 16000 Sec Compression 160x120 320 x 240 640 x 480 Video Up to 30 FPS at 640 x 480 e Adjustable image size and quality Image Settings AGC AWB AES e Configurable brightness saturation and sharpness Audi Two way audio with built in MIC Communication Audi G 711 PCM 64Kbit sec sion Audio input MIC input Audio output output User ID Password protection Supported TCP IP HTTP UDP FTP ICMP ARP DHCP NTP DDNS DynDNS UPnP RTP RTSP Protocols RTCP SMTP IGMP 3GPP IPv4 Wireless Inter face een IEEE 802 11b g n with detachable antenna TN500W only e Support UPnP Firmware e Support online firmware update e Remotely view camera video pan tilt camera and
28. 6 Configuration FfomWebVUer 6 1 MER A IA 6 1 lJe rb u E 6 1 odii A ene BG ene ae ae Bee Gk ee ee Gy a ee ae 6 1 VideoBuffer TNGOO TNGOOW 6 1 VideoPreference TN6GOO0 TNGOOW 6 1 Compro TN500 TN600 User s Manual Camera SENGS PPP Ir 6 2 Video Properties 2 2 hh hrs 6 2 Backlight Compensation TNGOO TNGOOW 6 2 gea a aos dos ao a dos AA AAA bas AA 6 2 Exposure Control TN500 TN500W s ie s riete IIIA AA IAA Wa 6 2 Low Light Mode setting TN500 TN500W Low Light Behavior TN600 TN600W 6 2 LED AAA pe Hw e ra Oe ER Ge eH 6 2 IRLIENECONTOL PPP 6 2 EMmbeadextanda Made ii aed esc ars id aR ge 6 3 PWD MOOG soria one a o ROR ad a a WA 6 3 Audio Seting M PC DC rc rrrn 6 3 Usero NGS rarte bakaba UA oboe a EIA AA eae ee bee ee e SCA Ea 6 4 Ni PTT 6 4 a o IIIA WANI GEE Oe Oa ee OR ee ee ee OS 6 5 INICIOS UAE repara Ee ee Ge Oe Eo oe ee Be as 6 5 NetworkDiagnostic 6 5 Network Bandwidth AA aed eo ar a AA o Y aol ros 6 5 Dope v nrrrr 6 6 ply r rpm 6 6 UA IA be as ROR aaa ad idos UWA o 6 7 RIPTEINSOQ TNOOOUM i amp ay oe que Ser doe por aep a a mcs d aha ob Be ee e e qus 6 7 PTZ COMO ora
29. 85 254 55 208 HTTP Port amp l LE Comechon Type Wired BN SF BAA Firmen 10 2130227047 GE COMPRO zl ILCHMOLLUOGSY Vapynght 2071 Conga Tochnelegy inc Ad Fegan Rocerend m m c JA m dim ee ai Figure 9 1 Camera selection Cabling Check If you didn t see your IP camera on the connected device list in iWizard go through the following steps to check your cabling 1 Check that the IP camera has been connected to the LAN network and has been powered on for over 1 minute 2 Check if your computer has a successful connection to the network Computer is connected Computer is not connected Table 9 1 Windows network connection Note You may also check your router s connection status by logging onto your router s maintenance page Reconfiguring Your Device 9 1 Compro TN500 TN600 User s Manual Reset to Factory Default Settings If you forget your system password or if you feel your IP camera has been acting weird you can follow the steps below to reset the camera to its default state in which it will be using the Ethernet port for connection and obtaining IP address from the available local DHCP server To reset the camera 1 Press and hold the reset button located rear panel for about 10 seconds when successful you shall see the Status Indicator go off 2 After about 5 more seconds the Status Indicator comes on again It means that the IP camera has been suc
30. A 9 1 Reconfiguring Your Device a 9 1 Ei a Lr 9 1 Reset to Factory Default SettingS IIIA 9 2 Trouble with the ActiveX Client 9 3 NoUserinterfaceontheBrowser 9 3 TroublewithRemoteViewingonBrowser 9 5 DONE CORNOUIATION IAA AAA AI ee eee par 9 7 Symptoms CausesandSolutions 9 8 ContactingComproTechnicalSupport 9 12 Chapter 10 TechnicalSpecifications 10 1 Contents TN500 TN500W Technical Specifications 10 1 TN600 TN600W Technical Specifications 10 3 Chapter IAA dt col o a a eo ee wy mua aere Sd px Ss 11 1 Examples of Port ForwardingSetuponRouters 11 1 Abocom WAA8BI3rnPortForwardingSetup 11 1 ASUSRT N12VirtualServerSetup 11 1 D LinkDIR 655VirtualServeSetup 11 2 TP LINKwrliO43nVirtualServerSetup 11 3 Compro TN500 TN600 User s Manual Chapter 1 Important Notices Chapter 1 Important Notices Compro TN500 TN500W TN600 TN600W
31. Alarm 10x digital zoom 2 way audio with built in microphone amp speaker Air Firmware Update Share video and private mode Dropbox cloud storage support Upgradable Compro USB wireless adapter for 802 11 b g n wireless connectivity TN600W includes the wireless adapter System Requirements For viewing PC Computer with 2 8GHz dual core processor and 2GB memory or above Operating system Windows XP SP3 Vista SP1 Windows 7 Windows 8 Mac OS X 10 6 LiveView in M JPEG mode only Internet browser Internet Explorer 8 0 or later For Internet Access 2 2 Features Cable or DSL Modem Subscription with an Internet Service Provider ISP Chapter 2 Product Overview Camera Layout TN500 AUDIO MIC DC5V Figure 2 2 Front and rear view O IR LEDs x 6 12 in total Provides clear viewing in complete darkness o Light sensor
32. Detects environmental lighting conditions o Lens Camera lens o IR LEDs x 6 12 in total Provides clear viewing in complete darkness Q Microphone For receiving ambient sound Q LED status indicator For indicating system status Q Ethernet port Connect to the Ethernet port of your network router switch that also connects to your viewing PC when using wired Ethernet Q Reset button Press and hold the button to reset the camera back to factory defaults O Audio output Connect to an external speaker D Microphone in Connect to an external microphone Q Power connector DC 5V 2A power supply Camera Layout 2 3 Compro TN500 TN600 User s Manual TN500W 9 4 yA a Figure 2 3 Front and rear view O IR LEDs x 6 12 in total Provides clear viewing in complete darkness o Light
33. FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interfer ence in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in ac cordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help FCC Caution You are cautioned that changes or modifications not expressly approved by the party responsible for compli ance could void your authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference re
34. HOLD GT F i q ak gt bow 4 Presel Ponts ailing c Figure 5 1 Layout of LiveView page Q Left control panel Here provides control over voice communication Pan Tilt and snapshot o PTZ speed Set the Pan and Tilt speed from a scale of 1 to 10 o Top control panel Let you adjust camera video and microphone and speaker volume o Preset point selector Changing the preset point allows you to change camera s current direction to a different one to view in a pre defined direction Please configure the preset points in Setup PTZ Con trol Q Digital zoom panel After you digitally zoom in on the live image using the slider below the zoom pane a translucent square will appear Drag the translucent square to digitally pan and tilt Q Digital zoom ratio slider Drag the zoom slider to the right or left to digitally zoom in or out Q Live video panel Live video stream Click any spot on the video window pane to pan tilt Q X axis Click on the bar to adjust camera s position on the x axis O Y axis Click on the bar to adjust camera s position on the y axis TN500 TN500W Page Layout 5 1 Compro TN500 TN600 User s Manual 5 2 Icons on Live View Page Top Panel Icons seen on the top control panel Icon Name Description Fit Browser One of the view size button the Fit Browser button resizes the live video pane to fit browser window size inu Actual Size One of the view size butt
35. N500 TN600 User s Manual Voice Communication Pressing the Communicate button allows you to speak into your PC microphone and broadcast C enn unl citi through the camera s speaker or audio line out To talk through the external speaker connected to the IP cam era place your cursor on the Communicate button the tool tip Right click to setup will appear and right click on the button and select Setting to choose input device and input source M Audio Device Selec ng Dialog l Y AA Right elick to up Figure 5 4 Communication setting 5 6 Voice Communication Chapter 6 Configuration Chapter 6 Configuration From WebVUer Main Setup Page The main setup screen consists of all the basic settings options To access the main setup page click on the Setup button ff seen at the top right location in the live view screen Then the setup page as shown in the picture below will be displayed You can configure the detailed settings of your IP camera here Video settings 4 Enable 2nd Stream include 3GPP Please enable 3GPP stream to allow the live view on cell phones Please set Stream 2 s codec to Motion JPEG if you wish to view the live stream on cell phones with web browser only without a RTSP client Stream 1 Stream 2 13GPP Mode Resolution VGA w Resolution QVGA Codec H 264 Codec H 264 Framerate 30 hdd Framerate 15 Quality 3Mbps d Quality 256Kbps Vi
36. N600 User s Manual 10 Skip here if you have enabled C4Home service If you are using floating IP you can use DDNS service and create a hostname Dci vrai nm ios map ha iC OPES mr P an Mi mes Nn vt Pret msnm PEPA reer eas ee that links to your camera s IP address Click sm te Peete Sent draa wets uu ony ie md ei gj Yes and input an address name Then di za click Check Availability button ee f SOMPRO L Dey UA Lips mcm o BR om Hat TA AAA A ss Figure 3 11 iDDNS configuration Note DDNS is a free DDNS Dynamic Domain Name Service service offered by Com pro iDDNS service is not be available for use when C4Home service is enabled If you are using floating IP address you can use DDNS service to create a hostname that links to your home or office IP address Having created the iDDNS address name you can then enter http xxx input by yourself iddns org into your browser s address bar to remotely access your camera If your local LAN and router have firewall to block attack from outside you have to configure the HTTP port on your router For example if you set the HTTP port 2001 for your IP camera your IP camera s address will be http xxx entered by you iddns org 2001 11 Skip here if you didn t enable C4Home service You need to login to your C4Home account If you don t have a CAHome ac count yet choose to create a C4Home account and continue with account regis pikia dci t
37. P or manually assign its IP address Then set the connec tion port and local power line frequency d Oen mone rad ad settings not available for change when pacos ati C4Home service is enabled Guin Bam gigas marinis A ere Petey Es Al Kara He f COMPRO Figure 3 7 Device configuration 3 6 Connect the Cables Chapter 3 Installation 7 Select the orientation of your IP camera in Standard Position or Ceiling Mount You can also change the orientation setting later via the WebVUer Paga ddr Eu oneabon 2 yout dence son andi nio on Ese SA bI Tae ecu Drs ir zo ctp D e a r m u mes s B Sara Prado Cali Misal GE AA COMPRO m PARADA Game Seca m AP erm Pad Figure 3 8 Camera Orientation 8 For wireless connection setup If you are using TN500W TN600W version nerwork camera you can choose to connect wire lessly by default The wizard will search for om cR available access points Then select one access point to use Ade lt UA f COMPRO i Lamers A aes Tee o i Rag Mom A Figure 3 9 Wireless connection setup 9 For wireless connection setup Enter the correct passphrase and choose the IP ad dress configuration Misa conici Enzo cmd OO cd od Pa Poet UN t wk Hacen DRE T FL aa Kua TEIHMORODHACT comm Capra id Cases Famog rc ign Rete Figure 3 10 Wireless connection setup Connect the Cables 3 7 Compro TN500 T
38. Pressing and holding the Communicate F button will allow you to cate speak into your PC microphone and broadcast through the camera s audio o line out Releasing the button will stop broadcasting your voice Communicate Icons on Live View Page Note When using the voice communication feature you may experience various degrees of delay between transmission from the computer and playback on the camera end depending on the condition of your network environment Chapter 5 Live View TN600 TN600W Page Layout Here you can see the basic control panel at the top and on the left hand side and the live video on the right hand side Click on the JA icon to hide or show the control panels J Brightness ver hs singe X te Tl mp O compro zx View Sine DX 100 2 2 gt 2 0 Status F Video Sirari ieam T AFP TZ Spaad r As 4 B9 gt hb y 4 Preset Points amp nlnct Point 1 MEI Figure 5 2 Layout of LiveView page Q Left control panel Here provides control over voice communication Pan Tilt and snapshot O PTZ speed Set the Pan and Tilt speed from a scale of 1 to 10 o Top control panel Let you adjust camera video and microphone and speaker volume o Preset point selector Changing the preset point allows you to change camera s current direction to a different one to view in a pre defined direction Please configure the preset
39. access point And click Save to save the changes Wireless Settings 3 ng Wireless Obtain IP address via DHCP 0 Use the following static IP address IP address Subnet mask Gateway Access Point ESSID Signal level Channel Encryption key Tach 4 46 dBm Channel 1 on diim Ir f4 dBm Lhannel 1 on IP LIME 515 54 F2 dBm Channel 1 on planaxugar Bu dBm Channel 1 on IP LINK 6 dBm Ghanncl 4 on TP LINK_BBZEFC 84dBm Channel 11 olf Settings t 55ID Tech 4 kl Keyphrase Figure 6 9 Wireless settings Network Diagnostic Here you can run the diagnostic tool for your current network settings and it will show error messages if any anomaly is detected For further information on error messages please refer to the FAQ section in this manual or visit www comprosecurity com for more information Network Bandwidth This automatic network connection speed test is to help users better define appropriate video bit rate for their applications To perform network bandwidth test 1 Go to Setup gt Network and click on Network Bandwidth located on the left menu to start 2 Wait for Internet Explorer to prompt for the installation of Java plug in Then click on the text to accept Network Settings 6 5 Compro TN500 TN600 User s Manual e Setup Network 3 Camera begins testing connection speed Please wait while the camera is determining the connection speed Po 4 Once speed diagnostics
40. adjust camera settings WebVUer Func tion e 2 way audio communication Web Browser e Capture snapshots Supported e PC L h C Laptop with web browser TN500 TN500W Technical Specifications 10 1 Compro TN500 TN600 User s Manual Regulatory CE FCC Operating Con 9 oc 49 C 32 F 104 F dition Power Supply DC 5V 2A Computer with 2 8GHz dual core processor and 2GB memory or above Viewing System Operating system Windows XP SP3 Vista SP1 Windows 7 Windows 8 Mac Requirements OS X 10 6 LiveView in M JPEG mode only e Internet browser Internet Explorer 8 0 or later 105 x 128 6 x 125 5 mm Specifications are subject to change without prior notice 10 2 TN500 TN500W Technical Specifications Chapter 10 Technical Specifications TN600 TN600W Technical Specifications Minimum e IR Mode 0 lux using built in IR light in darkness up to 10m Illumination Color Mode 1 0 lux Vi H 264 MPEG 4 Part 10 Motion JPEG Compression 160x120 320 x 240 640 x 480 Video Up to 30 FPS at 640 x 480 e Adjustable image size and quality e AGC AWB AES Image Settings e Configurable brightness saturation and sharpness Audi Two way audio with built in microphone and speaker Communication G11 PCM 6aKbit sec Audio i mE BURA Du MIC input Audio output User ID Password protection Supported TCP IP HTTP UDP FTP ICMP ARP DHCP NTP DDNS DynDNS UPnP RTP P
41. an use it to setup TN500W TN600W network camera directly from WPS and no Ethernet cable required O Plug in the power of your TNSOOW TN600W nerwork camera Do not connect the Ethernet cable to the network camera If you connect the Ethernet cable the network camera will running the cable mode The LED indicator in the front of network camera will shows blinking red Press the WPS button on the wireless router about 3 sec to turn on the WPS setup The WPS setup may be vary from different router manufacturers please refer to the user s manual of your wireless router for WPS setup One click the WPS button on the network camera within 1 minute And wait for about 1 minute for the connection between wireless router and nerwork camera WPS Button D GLAM O When the connection is established the LED indicator will shows blue light QO Open the C4Home app from your smartphone and add camera to your list If the WSP setup is not working please try to setup the network camea with Ethernet cable connection Connect the Cables Chapter 3 Installation Important e With the Compro wireless antenna installed on TN500W model you can also option for using the wireless connection Please keep in mind that you can only have one active connection at a given time either through LAN or wireless network If you connect the IP camera to the Intranet then the same group of users can share the access of IP camera Please
42. automatic assignment of IP address you can enable the DDNS feature under the IP camera s network setting and register for a DDNS Dynamic DNS service The hostname can be obtained from Compro s free IDDNS service or by applying from other DDNS service providers such as DynDNS or no ip After you complete DDNS service application you can then log in to the IP camera s setup page and look for Network gt DDNS and provide all the required informa tion and save the settings Using Compro iDDNS Service If you want to use Compro iDDNS service you can run the Compro iWizard again and choose Yes in the step for iDDNS setup and then input your preferred address and click Check Availability to check whether the inputted address has been used When successful you can click Create Shortcut button to create a shortcut on your desktop for convenient access Ds pou rds B setup Ese DOES wheel andl dr yr Na eem Ie denm banais cer Bay irse med n Yas Tkg revered VWieb Adiga iDCe ong Chek hara V you erah usse IDya 5s Sl Ho 1 Tor meo DONE sorec plora cosnguns The dedo by anita Io IP adomes im a wee Brewer eA GLI Gaim Figure 9 12 DDNS setup in iWizard The iDDNS is a free DDNS service provided by Compro If you are using dynamic IP you may want to apply for DDNS Dynamic Domain Name Server service to create a hostname that links to the IP address on your home or office network So even if the IP address changes you can st
43. boot after port forwarding is set Refer to the Remote Viewing via Internet Explorer section in the user manual for detailed information If you don t know how to enable port forwarding on the router consult the manufacturer of your router for instruction Video bit rate is set too low Video appears very Blocky video is usually caused by non correspondence of video resolution and bit rate blocky Simply put the video bit rate is too low Please try to set the bit rate to a higher one or set the video resolution to a lower one Symptoms Causes and Solutions 9 9 Compro TN500 TN600 User s Manual Symptom Network diagnosis shows error icon Problem using DDNS service Problem using iWiz ard Possible Cause Solution Network connection error The network connection test verifies if the camera has successfully connected to the LAN network When the diagnosis result shows a red exclamation mark icon for network connection it means the camera fails to connect to LAN network Check if the LAN cable is securely connected to the Ethernet port of the camera and to your hub router or check if the LAN cable is functioning normally Also check whether the gate way address your camera uses is identical to that of your router Internet connection error The Internet connection test verifies if the camera is connected to the Internet When the diagnosis result shows a red exclamation mark icon 49 for Internet connection
44. ceived including interference that may cause undesired operation Operation Safety Before starting using the camera please read and follow the steps below to protect your IP camera Please place the IP camera on a level surface and out of direct sun shine Please keep the IP camera indoors and away from water dust humidity or magnetic products Please do not rotate your IP camera by hand It may cause the damage of the IP camera Please do not drop the IP Camera body to the floor it may cause the damage to main parts Please do not disassemble or remodel the product it may cause damage or fire Do not shake move or disturb the IP camera when it is in operation as such actions may result in the mal function of the device Power off the IP Camera as soon as it is found smoking or smelt unusual Please do not place the IP Camera around the heat sources such as television or microwave oven Compro TN500 TN500W TN600 TN600W 1 1 Compro TN500 TN600 User s Manual About this Manual This manual is only intended for the users of Compro TN500 TN500W and TN600 TN600W network camera Conventions in this Manual While you are using this manual pay attention to some symbols and notations that are used to draw atten tion to special situations such as Caution Information provided here is critical to prevent damage to the product or injury to the user Important Here it provides instructions that a user mu
45. cessfully restored to the factory default settings 3 Please re configure the Compro IP camera using the C4Home app or iWizard Once the camera is reset it takes 1 minute to reboot Please wait patiently and start the IP Camera Utility later again to scan for the camera DIO MIC DC5V LAN D _ _ 5 gt E EN E microSD AUDIO mic 7 Dcsv C3 C OUT N Wesyrese LAN 1 Figure 9 3 TN600 TN600W Reset button 9 2 Reset to Factory Default Settings Chapter 9 Troubleshooting Trouble with the ActiveX Client When you launch the Internet Explorer and enter the camera s IP address in the address field you ll be asked for the user name and password combination the default is admin admin case sensitive After that you will be prompted to install Compro ActiveX components required for accessing the camera Note Compro ActiveX components only support 32 bit Internet Explorer Hence if the viewing computer system is running 64 bit version of Win dows the 32 bit version of Internet Explorer must still be used to access the camera No User Interface on the Browser This c
46. ck the buttons below for more features 4 2 Instant Monitoring Chapter 4 Accessing the Camera Icon Name Description Edit Click here to remove the installed network camera from list Add Camera Click here to add camera to the list Camera Here you can setup more details for each camera Setup e Camera Settings Setup the camera name and password e Stream Settings Seup the Codec Resolution Frame rate for video streaming and Enable Disable audio and Codec for audio streaming Notification Settings Enable Disable motion detection and select the sensitivity level for motion detection e Sharing Settings Enable Disable the camera sharing to others You can add your friends account ID to share the live video watching e Firmware Update Firmware update direct from your smartphone e Private Mode Enable Disable private mode to protect your privacy Camera E Page List all the available camera here and you can click to watch the live video Event List all the happened events by time includes the camera online offline and Page motion detection You can click the listed event to watch e Liveview Watch the live video of network camera e Snapshot Playback Download Playback and download the snapshots When the event trigger the camera will take 3 snapshots for record and you can know what s happened e Video Playback Download Playback and download the event video For TN600 with microSD card installed Setup Click he
47. deo Buffer Small w Video preference Motion Smoothness Image Quality Viewing on PC httpJ51 220 20 16 Viewing on 36PP Phonertsp l81 220 20 16 5 ias You may wish to bookmark the above links in your browser for future reference Save Reset Figure 6 1 Main setup page You also can go back to live view screen by choosing LiveView from the top menu The top menu also allows you to go to the Event Viewer and Maintenance of the camera The main setup menu on the left contains sev eral parts which are explained in the following sections Video Settings Stream Setting You can change the setting of resolution codec frame rate and quality for the video stream If you need to watch the live video on your mobile phone or PDA please check the Enable 2nd stream include 3GPP checkbox to enable the secondary video stream and then the stream setting for the 2nd stream will be dis played For available video modes for stream 1 and 2 refer to the appendix section of this manual TN500 TN500W only support stream 1 with MJPEG mode Video Buffer TN600 TN600W Setup video buffer for transmission Video Preference TN600 TN600W Click on the bar to set your video preference to stress motion smoothness or image quality The video pref erence bar adjusts the interval between each I frame in the compressed MPEG 4 H 264 video stream In a sequence of images there are inserted I frames that can show the complete representation o
48. e In order to fully utilize this function please refer to the following Date Setup 6 11 Compro TN500 TN600 User s Manual 1 Destination One of the following storage media may be selected e e 2 NAS Setup Domain Name FP Address Network of Samba based NAS Network Attached Storage User Name Password User authentication data set for NAS Check NAS Status Status verification 3 NFS Setup IP Address Network address of NFS Network File Server 4 File Management Once the selected storage is full the oldest file will automatically be overridden 5 Recording Setup Click on Next to setup recording methods Event based or Scheduled Event based Recording Records when motion triggered Recording length 60 3 600 sec default 60 sec Schedule Recording Allows non stop recording for selected weekday s and start end time Disable Recording Turns off recording function 6 Playback Go to Setup click on Recording History located on the left menu Recording Setup TN600 TN600W In addition to the capability of storing event snapshots to local microSD Card slot card not included this camera also supports storage of video clips audio may be included if enabled to the local storage device To configure the recording function go to the main setup page and click Recording Setup Then follow the steps below 1 Recording Setting Here it displays the status of your SD card among other options
49. ed Thu Fri Sat Figure 6 4 IR light control For scheduling on off time of the IR LEDs you can directly input the desired On and Off time and set the re peat option to be always or only during time frame Embed Text and Image You can embed text and or image at 4 different locations on the live screen Upper Left Upper Right Lower Left Lower Right To embed an image click on the Upload Image text link and choose a suitable image limited to JPEG BMP 100x30 pixels 128KB To remove an embedded image press the Clear button Flip Mode Enabling this option will flip the image vertically making the image appear rotated 180 degrees Enable this setting when you need to reposition your camera from standard position to ceiling mounting position Audio Settings Here you can choose to enable or disable the audio and also adjust the volume Audio Settings 6 3 Compro TN500 TN600 User s Manual Audio settings Enable Audio YES ONO Codec C 711PCM Volume lo Figure 6 5 Audio settings page User Settings Here you can add modify or remove viewers administrators The viewers are only allowed to view live video and can t change any of the camera settings On the flip side the administrators have the rights to make any changes P users aamin Modity Remove Mone Remove sas E Allow Ancnymous viewer gin Figure 6 6 Users Setting Modify Remove Click here to Modify or Rem
50. ete a preset point please select a preset point from the Available Preset Points list Before you press Remove to delete the selected preset point you can click Go To button to move the camera to the selected position and check the view in the preview window Delete Preset Points Available Preset Points Figure 6 11 Delete preset points PTZ Position Reset Here it allows you to move the camera view to the preset position There are two reset buttons e Calibrate PTZ Back to Factory Default Press here to calibrate Pan Tilt position back to factory de fault e Reset PTZ Home Position Back to Factory Default Press here to reset camera s Home position back to factory default PTZ Position Reset Calibrate PTA Back to Factory Default Reset PTA Home Position Back ta Factory Default Figure 6 12 Delete preset points Patrol Mode Patrol Ordering After you have created preset points you could then configure how much time the camera will stay on each preset position when in patrol mode To set the patrol order check and select preset positions from the drop down list and then enter the duration for each checked and selected preset position Pres Save to apply settings 6 8 PTZ Control Chapter 6 Configuration 2 Patrol Ordering Duration 5 Becond s Duration 170 Second s home v Duratio 3 seconats Figure 6 13 Patrol ordering Patrol Speed Here you can choose the PTZ camera patrol speed bet
51. f the picture one sees at a particular moment Between I frames are what are called P frames which can be decompressed us ing the data from preceding frames and B frames which utilizes the data from the preceding and following frames for achieving higher compression ratio In essence the shorter the interval between the I frames is Main Setup Page 6 1 Compro TN500 TN600 User s Manual the higher the video quality will be motion in video will also be smoother However shorter I frame interval will raise the bandwidth consumption of the video stream and lead to larger file size of the recorded clips Camera Settings Here you can control the image color and related settings as well as IR light of your IP camera All the changes you have made with regard to video properties will be reflected in the preview window after you click Save Preview Window Video Properties Brightiass 53 0 100 Sharpness 7 0 100 Contrast 12 0 100 Saturabon 28 0 100 Hue 50 60 100 White Balance White Balance Pana wa Figure 6 2 Camera setting page Video Properties Here you can adjust the Brightness Sharpness Contrast and Saturation on your IP camera Backlight Compensation TN600 TN600W Enable disable backlight compensation Flickerless Here controls the flickerless mode 60 default or 50 Hz Exposure Control TN500 TN500W This allows you to control the exposure time of the camera which affects how much ligh
52. h Compro CM600 Wireless I O Control Module and HS R200 Wireless Remote Control Left Panel Icons seen on the left control panel Icon Locate a Snapshot gt communicate Name Direction Control Patrol Mode Locate Snapshot Communi cate Icons on Live View Page Description Direction Control buttons include triangle buttons for rotating the cam era and a home button for returning to the preset home position You can also click any spot on the video window to pan tilt Use the Patrol Mode button to make the camera rotate through different predefined camera positions The positions are defined in the Setup PTZ Control Patrol Mode Locate button shows your camera position on the x axis and y axis repre sented by a red triangle Click the Snapshot button to take a snapshot from live view A preview window will pop up upon hitting this button the size of the preview im age is forced as 320 by 240 pixels Right click on the preview image and choose Save Image As to save the snapshot to your PC the resolution of the saved snapshot depends on the video resolution you configured in the video settings page Pressing and holding the Communicate button will allow you to Cencwn unl cati speak into your PC microphone and broadcast through the camera s audio line out Releasing the button will stop broadcasting your voice Note When using the voice communication feature
53. ill use an easy to remember URL to quickly ac cess your IP camera anytime anywhere After successfully obtaining the iDDNS address you only need to log on to http xxx your preferred address iddns org to access your IP camera on a web browser If your local LAN network and router sit behind a firewall you ll have to set a HTTP port that the IP camera will use and allows inbound access on this port For example if you set the HTTP port 2001 for your IP cam era your IP camera s address will be http xxx your preferred address iddns org 2001 If you see the orange exclamation mark next to the HTTP or RTSP port field after performing system diagno sis with iWizard it means you have to set up the port forwarding on your router to enables access to the IP camera from external network the Internet Refer to the Remote Viewing via Internet Explorer section of this manual and look for Port Forwarding You may also need to consult the manufacturer of your router for setting instructions DDNS Configuration 9 7 Compro TN500 TN600 User s Manual Symptoms Causes and Solutions Listed below are some other frequently asked questions and their answers Symptom Problem accessing on the LAN network using web browser Successful login to the camera but no image is displayed Possible Cause Solution The camera is not powered on Make sure the camera has been powered on for over 1 minute and its LED status indica tor i
54. ion to the LAN network You can open a command prompt window by pressing Winkey R and input cmd and hit OK and then input ipconfig and press Enter When your PC is connected to the network it will display information on your IP address subnet mask etc The Compro ActiveX component is not installed If you are viewing the camera video on Internet Explorer make sure you have installed and enabled Compro ActiveX component Open your Internet Explorer browser and go to Tools Manage Add ons and check that you ve got both the ComproClientActivex and USActiveX control components registered and enabled Refer to the Trouble with the ActiveX Client section of this manual for further help The VLC plugin is not installed for non IE browser If you are viewing camera video on Firefox Safari or Chrome make sure your VLC plugin is properly installed Visit www videolan org vlc to download the codec 9 8 Symptoms Causes and Solutions Chapter 9 Troubleshooting Symptom Possible Cause Solution The entered hostname WAN IP address is incorrect Make sure you entered the correct hostname if you use iDDNS or the WAN Internet IP address of your camera in the location field of the web browser The LAN network is not connected to Internet You need to have access to the Internet when trying to view your network camera re motely Equally speaking your camera installed on a LAN network also needs to have ac cess to the
55. lick Next to skip this process NM EID LEES Pt bi Se T t TECRRDOLOHS Figure 3 4 Password setup Connect the Cables 3 5 Compro TN500 TN600 User s Manual 4 Check the camera name date and time setting Mesar ortu aman p omn rsen e rane Fo vell rapi omi meris cem te Pm nomi rn Dad Kami breuis Tapa 0 RR nc Na amii epica Phask tl Pus i cds icu lai quai Pen Chuan kai Paa al D laci ka anl dag E acia KI a dead ru Lry Len i Fama cepto cedi Pru Tio cai wn PATENT an mir TA Lp KEN EE a MESE AK Pal Wes DA Wc YA BD Em Sd dls rl lr ely Fa COMPRO TERCERO LO DX ke mre FI Lame ger aw Pede me Mace Ft Figure 3 5 Camera configuration 5 Choose whether to use C4Home service to remotely access your camera C4Home is a platform for viewing managing and shar Ma pas ee ba mambo Uum na haal ee Y ing network cameras over the internet You JU D ee s may also use a different CAHome server by A A re T rd eT clicking on Advanced Settings Default BE server is www c4home com If CAHome of service is enabled iDDNS service will not B be available for use on the camera ka i I eme ka m id Fog Pei Figure 3 6 C4Home setup Note C4Home video streams are encrypted end to end and most of the streams are sent through direct channels and don t pass through C4Home server which helps protect user privacy 6 Choose to have the camera obtain IP ad dress automatically DHC
56. na e Faj teer es y E ees dee eee ra ees b a ee necne orsi Pur EA red Pe eee e roy A ro weh be ed ee ll rn ee ee PO emi HT ee a pra Cc natum io pour Gs A fre sl BH Erai s Dari Farasi ee Pret Foral aj Letras e a ds ae yh ee PRA A ert yk ADA RR oe a EU Pl Thiqs REA ere or ee E YA coa cm ra qva rt er RA co mul percer zs ae pk Er ir A ee dd A Ham WO trate Por Forwarding P ddr LE Past aga Creme MAT Seting Virtual Sensor To make sanies like Wii FTP provided by a server im your local nabwork aceessihip to the outside usar you should spacity local IP address lo the server Then add the IP address and nobwork potopil type pod number and name of the sendos in he Tocem Hist Based n Ie ksl me giliw will forward senso EALA ior yuda users lo Te cones pandang local Sera Fiaase bel Placa Kabi 1927568 D 100 E p 40 ho data in Labbe Examples of Port Forwarding Setup on Routers 11 1 Compro TN500 TN600 User s Manual SSI Tech 4 Firmware Version 1057 iberia E cabe icd local IP adds l Eie Senor Then add oe address and nobw rk protocol p Poel numb and nar OF het Sinait an Tho feliowing list Gased on ihe list the gateway will forward senice reguesi from outside users io the corresponding local server d Yes No Pikaso solid e Fisase select E List ali 182 168 D 1040 ED 152 168 0 100 Product Page DIR 655 Hardware Version Bl Firmware Verson 2 00 SUPPORT
57. o TN500 TN600 User s Manual browser action during the process as doing so may cause problems to your camera system Reboot Reload page after 44 seconds Caution You may only cross import profile among identical camera models A Reset All Settings to Default This will reset IP camera to its factory default settings producing the same result as pressing the hardware re set button at the back of camera If you need to perform hardware reset refer to the Troubleshooting chapter Firmware Update You can download the latest firmware from Compro s website www comprosecurity com en supports html After downloading the firmware please log in to the setup page of your IP camera and click Maintenance on the top menu and then look for firmware update section Press the Browse button and locate the download ed firmware file and press Upgrade button to update camera firmware Once the update process begins it must not be interrupted Firmware Update RE Upgrade Warning Upgrading firmware may take 3 minutes please don t turn off the power or press the reset button If the network is congestion it may take more time to complete the upgrading Figure 8 2 Firmware update If you log in to the live view page after camera is rebooted and find that some icons are in the wrong place try pressing Ctrl 4 F5 to force a cache refresh of your browser A Caution Before updating firmware please close all
58. o create a new event trigger or modify an existing one Then under Event Actions check Send SMS and choose Finish Note that you must have enough credit at Clickatell in order to send SMS message Send SMS please ensure you ve enough credit in the Clickatell system Trigger Setup You can create modify or delete event triggers and set the trigger mechanism to be by Schedule Motion Detection etc When creating an event trigger by schedule you can set up scheduled time and period When setting event trigger as by Motion Detection you can select the trigger area defined in the Motion Detection setting After finishing event trigger setup click Next to select event actions so your camera will take snap shots send e mails or upload images to your FTP server Motion Detection Setup You can click on the preview screen to set a detection region and the sensitivity level Press Save button for the settings to take effect Sensitivity Low v Figure 6 16 Motion detection Date Setup Here it displays the current time information stored in your IP camera and you can set up the Time Zone for your current region or country obtain time information from NTP server and synchronize the clock of your camera system with that of your PC or manually adjust system clock Recording Setup TN500 TN500W TN500 TN500W camera supports event resording audio may be included if enabled to either the local or the remote storage devic
59. od select Login Enter a complete email address into sender receiver field xxxxexxxx com Other SSL webmail platforms have not been tested FTP server Here it provides the settings of the FTP server that can be used to store event snapshots taken by the camera when an event is triggered To start saving snapshots to a FTP server click on the text link to set up the FTP server Ensure that you have put in correct server information before saving the changes You may try using the default FTP port number 21 if you don t know the server s port number After that set Event Setup 6 9 Compro TN500 TN600 User s Manual up the image server and then go ahead to create an event trigger and choose FTP as one of the event actions Depending on your network environment it may take a certain amount of time to upload snap shots to the FTP server FTP Event Server Setup FTP address 77 71 222 2222 FTP Port Bt User Name test Password Upload path en zurveillance Absolute PATH Figure 6 14 FTP server setup example Image server This page allows you define the naming rules of the snapshots taken by the camera and saved to the serv er when an event is triggered 2 Add date time suffix Add sequence number suffix no maximum value Figure 6 15 Image server setup example SMS server Here it provides the configuration for SMS notification feature that allows the camera to send a SMS Short Message Ser
60. omWPSConnection 3 2 Setup NetworkCamerafromPCandinstallationCD 3 4 COMPro IDONS iras SRS eed oR eRe eee Ra SP eee eee Adi Id ar deed IO eS 3 10 MountingontheWallorCeiling 3 11 Chapter4 AccessingtheCamera 4 1 WaysofViewingLiveVideo 4 1 MUM AI AAA ee oe eee eet AAA side 4 2 From C4Home iPhone Android App 4 2 From Android Phone Tablet ADD isis rakosi oe AAA 4 5 From C4Home Website ee eee ees 4 5 Accessing via PC WebBrowser 4 6 Chapter 5 Live View IA II ee eee 5 1 TN500 TN500W Page Layout s os seres teak NE bees enStede ee eee eee ee aa 5 1 Icons on Live View Page 5 2 MOD PANS AA 5 2 E err eree Hal ee Be AA WA WA AA S 5 2 TNe0O0 TNGOOWPageLayout 5 3 CONS on Live View Page se e iscr p aaa iaun a ook a aa e A dre SAGE den de o AA A A 5 4 WOO AT 5 4 E m C c rrrrrP 5 4 IIIA Ge he abe WAA WA Ged ee ee ee ee eee eee eh ae eee YA 5 5 Enable Digital ZOOM uiuo x dci Bea XR RR Groom UR HRM AA GORY Gale GGA da Ree EG 5 5 Volce saps 2 5 8 28246050 6o boob Rew he AREA UA GER C Se Re 5 6 Chapter
61. on the Actual Size button resizes the live video i pane to original size Microphone Use its slider to adjust the Microphone Volume Click on this icon to mute A Volume the built in microphone fi setup Click on the Setup button to access the main setup page of your camera ET Speaker Use its slider to adjust the Speaker Volume Click on this icon to mute the Volume built in speaker Private a Mode Turn on off private mode to protect your privacy Left Panel Icons seen on the left control panel Icon Name Description o Direction Direction Control buttons include triangle buttons for rotating the cam a Control era and a home button for returning to the preset home position You can also click any spot on the video window to pan tilt Patrol Mode Use the Patrol Mode button to make the camera rotate through different t p predefined camera positions The positions are defined in the Setup gt PTZ Control gt Patrol Mode ee Locate Locate button shows your camera position on the x axis and y axis repre sented by a red triangle Snapshot Click the Snapshot button to take a snapshot from live view A preview window will pop up upon hitting this button the size of the preview im age is forced as 320 by 240 pixels Right click on the preview image and Snapshot choose Save Image As to save the snapshot to your PC the resolution of the saved snapshot depends on the video resolution you configured in the video settings page Communi
62. one speaker using audio out or internal speaker in TN600 While you are watching the live video on your smartphone you can eavesdrop on the monitored area to know what s going on and you can broadcast your voice to intruders from your smartphone Please touch the talk icon on the left buttom with finger it will show the talk icon Now you can speak to your smartphone and your voice will be broadcast from the speaker that connected to network camera You can use this feature to communication with your family or to the intruders While talking over please one click the talk icon to stop communication and listen to the sound from camera This area is being monitored This area is being monitored m li m MA E Figure 4 2 Smartphone 2 way audio 4 4 Instant Monitoring Chapter 4 Accessing the Camera Mobile Pan and Tilt Control The C4Home app provide you direct pan and tilt control from your smartphone and tablet Just slide on the live view screen of network camera with your finger you can control the direction of lens moving and get what you want to monitoring Figure 4 3 Mobile Pan and Tilt Control From Android Phone Tablet App The Android system C4Home app is almost the same features with OS version the Android version app also provide Enable Disable Vibrate and Refresh Media Store in app setup page And also the Android version app support 4 camera monitoring at one screen as below Note 4 cameras
63. ould be related to three possible causes 1 ActiveX was not installed Please install the ActiveX component by following on screen instructions This component must be installed Otherwise you will not have access to the user interface Address A http 192 168 0 165 cg bin wiew index col Qi This site might require software From Compro Technology Inc Click here to install Pe thes Figure 9 4 ActiveX warning Internet Explorer Security Warning Do you want to install this software Mame USactives cab Publisher Compro Technology Inc more options l Install E Don t Install j While Files From the Internet can be useful this File type can potentially harm our computer Only install software From publishers you trust what s the risk Figure 9 5 ActiveX installation Internet Explorer Security Warning Do you want to install this software Mame ComproClientActiwex cab Publisher Compro Technology Inc y More options Install Don t Install While Files From the Internet can be useful this File type can potentially harm our computer Only install software From publishers vou trust what s Ehe risk Figure 9 6 ActiveX installation Trouble with the ActiveX Client 9 3 Compro TN500 TN600 User s Manual 2 ActiveX was installed but not enabled Ensure that the ActiveX had been correctly registered with your In ternet Explorer Please
64. ove an existing viewer e Add Click here to add a new viewer or administrator Allow anonymous viewer login Click here to allow anonymous viewer login without requiring user name and password but only to allow them to view the live video When you add a new user you need to provide the information on user name password and group type B KAPALA 11 Setup User Micranft Inter Li x User Name quest Password e Confirm Password sssss Amma siraha Ll Group Viewer FET mes Figure 6 7 Adding Modifying user Network Settings Here you can check your network settings and adjust the detailed settings 6 4 User Settings Chapter 6 Configuration 192 168 0 148 DHCP Wwemp massae MIP Sener mam Disabled DONS MTT Sener reo ur ems Figure 6 8 Network settings Ethernet Choose the IP address configuration The camera can obtain IP address via DHCP recommended use the manually inputted static IP address or obtain IP address via PPPoE for which you need to provide valid user name and password Wireless If you are using TN500W TN600W you can set up the wireless connection in this page To connect wirelessly please check the Use Wireless First box to give priority to wireless connection when LAN network is also connected And then provide the necessary information on IP address to obtain IP address via DHCP or use specified static IP address and
65. pixela tion or frame drop may occur When you view your camera remotely from the Internet your camera needs sufficient upload bandwidth to transmit video stream and you need sufficient download bandwidth to download video stream at the remote location To gain satisfactory video quality ensure there is sufficient upload bandwidth available to your network camera by taking the following actions 4 1 Contact your Internet Service Provider ISP to confirm the upload download speed limit of your service If the bit rate of the video stream is set at 512Kbps or higher but your Internet service only provides a max of 512Kbps for upload bandwidth then try to lower the bit rate setting in Setup gt Video 2 Run a network speed diagnostics on WebVUer to determine the bandwidth level of the currently connected network To do so log in to your camera using WebVUer and go to Setup gt Network gt Network Bandwidth When the speed diagnostics is done the WebVUer will advise you of the appropriate setting Consider the following actions to ensure sufficient download bandwidth at your remote viewing location 6 1 Contact your Internet Service Provider ISP to confirm the upload download speed limit of your service If the bit rate of the video stream is set at 3Mbps or higher but your Internet service only provides a max of 2Mbps download band width then try to lower the bit rate setting in Setup gt Video 2 Upgrade to
66. r aca aaa 6 7 Preset POINTS eto de ene a ae T AAA e dd aos aa 6 8 Patrol MOSIG x 2 808 adios dos Teck AR ASD aa ir he de Ai eroe de ei Ro RR s 6 8 S paR ECT M II Ge eae Ge Go ges 6 9 Event Server Setup 6 9 Wigger SQUID 2 62 25 ae pta cae Se eee Seek eae ee eta eke eee eee ee ee eee Se 6 11 MotionDetectionSetup 6 11 Date SOU ate cea ce aes yeh AA id AA a Wa es eG 6 11 Recording Setup TN500 TN500W 6 11 Recording Setup TN600 TN600W 6 12 Recording HISIONY 4 os o eme do ER CN OAS dun A AA du eR a ea 6 13 Multi Camera TN6GOO TNGOOW 6 13 OSD TNGOO TNGOOW 6 14 Chapter 7 Event VIGWOE s 5 2 3 93 us veis ici a AA UU ax eee awe GO aede de da 7 1 Chapter8 Maintenance 2er Kaa AA 8 1 UU ORD e e sd y es LL OTT ILIO T TTL TIT 8 1 LOO ccr 8 1 WIAITCWANGE i PC c rT 8 1 REDOGl Caef lt a amp a bans amp AS HOOK WE AAA ad ados oO osa 8 1 Profile Management a ines qos er HON ESSE dnb asco pode dx t eae E ac ee Swe e dos 8 1 ResetAllSettingstoDefault 8 2 Firmware Udale IIIA erario ted eS 8 2 Chapter 9 TrOUDIESNOOUNG ius 3 3 9 eee eh ti bo RO qux 109 AR
67. ratect Figure 6 17 Recording history To play a video clip first select a video clip on the list and press Playback File format AVI Playback Click to download then playback Download Click to download the video clip on your PC Protect Unprotect Selected clip s will never be erased Select All Deselect Delete File management Table 6 4 Management of recording history Multi Camera TN600 TN600W Here you can add modify or delete additional IP cameras on your camera list and later switch between camera channels listed here on the LiveView screen When you add a new IP camera you need to input the required information into the IP address username and password field port numbers may be required if they have been different After pressing the Save button you will see the status of the cameras on the list To modify an existing camera simply choose a camera from the list and click Modify Recording History 6 13 Compro TN500 TN600 User s Manual Camera settings Camera 05 IP Address User Name Password RTSP Port Default 554 HTTP Port Default 80 224 Cancel Save Figure 6 18 Multi Camera setting OSD TN600 TN600W You can setup the embedded OSD On Screen Display information on the video This information will display on the live screen and snapshot recording files for the record up 013 07 24 13 48 00 LLLI Figure 6 19 Camera OSD 6 14 OSD TN600 TN600W
68. ration f compro ke pa ja re Mate Aapa ka Figure 3 12 C4Home account setup 3 8 Connect the Cables Chapter 3 Installation 12 Here will show the old settings and new settings of your network camera if ok please click Next to continue or click Previous to reset previous pages TA inem PA HTTE Post HTTP Pe ie Bae EIS Pat tonnecien Dy area Types d Sh ioe i irr HRE IHE eU E INISNEZELUOSN Figure 3 13 Review Changes 13 iWizard starts programming your camera based on your settings Please wait pa Stepo septi ied NUN tiently and DO NOT interrupt the process If you didn t enable C4Home service you ll L 96 65 aa AA get to review your settings before saving them f COMPRO xU Vi kdigaY 4 ranas ium ja a Fate ete Figure 3 14 Saving Changes 14 The iWizard performs system diagnosis based on your network settings and alert OUI eet ma o you for inappropriate settings marked with a question mark icon m r 3 iege a TTE Fat m i uon dpa i y L4 Bia i ec uu somero Lari 280 osea bs mx y Figure 3 15 System Diagnostics Connect the Cables 3 9 Compro TN500 TN600 User s Manual 15 iWizard indicates the setup has completed successfully You can click on the URL to Sti 8 Multi device Setup view the live video now Or click Yes if M you wish you set up another camera from kanga yc Fami iocos i up Tub Saa det Thu cae dart iriure Fre Dic b
69. re for basic settings of C4Home app Page e Language Select the display language for C4Home app About met Camera e Stream Buffer Size Setup the stream buffer size for low median or high e Auto Login Enable Disable auto login for C4Home app e Push Notification Enable Disable the push notification for your device If you enable it it will send you the push notification when event triggered p C4Home i Motion Alert THN500 e Logout Logout the C4Home app Here will shows the version number of C4Home app and copyright informa tion Note For complete C4Home app introduction please refer to the C4Home user s manual on the installation CD Instant Monitoring 4 3 Compro TN500 TN600 User s Manual Live Monitoring In camera page you can click the camera on the list to watch live video for monitoring Network connection quality indicator In the live video screen the network connection quality will shows on the upper left Green The response time 0 5 Sec Orange The response time 0 5 Sec and 1 0 Sec Red The response time 1 0 Sec On the buttom of live video screen you can click the camera icon to take snapshot to your device turn on mute the audio from audio of network camera and back to the camera list 2 Way Audio Communication from Smartphone This feature allows you to use voice communication directly from your smartphone and the network camera s microph
70. rotocols RTSP RTCP SMTP IGMP 3GPP IPv4 802 1x irel ivity TN600W les th Wireless Interface PDgradgole 802 11b g n wireless connectivity TN600W bundles the wireless adapter e Support UPnP Firmware e Support online firmware update Remotely view camera video pan tilt camera and adjust camera set tings WebVUer Function 2 way audio communication Web Browser Capture snapshots au UPEPO EG WIND PC Laptop with web browser Devices TN600 TN600W Technical Specifications 10 3 Compro TN500 TN600 User s Manual Regulatory FC C Operating Condi 9 eC 49 C 32 F 104 F tion Power Supply DC 5V 2A Computer with 2 8GHz dual core processor and 2GB memory or above Viewing System Operating system Windows XP SP3 Vista SP1 Windows 7 Windows 8 Requirements Mac OS X 10 6 LiveView in M JPEG mode only e Internet browser Internet Explorer 8 0 or later 105 x 128 6 x 125 5 mm Specifications are subject to change without prior notice 10 4 TN600 TN600W Technical Specifications Chapter 11 Appendix Chapter 11 Appendix Examples of Port Forwarding Setup on Routers The following are some examples of router configurations with reagrd to port forwarding port mapping virtual server on some popular router products You can also log on to portforward com for more port for warding setup examples on other router products Abocom WAAS813rn Port Forwarding Setup b
71. s indicator becomes lit The IR LEDs appears red 2 After about 5 more seconds the IR LEDs turns off 3 Attempting to connect Establishing connection takes about 60 seconds After the connection is estab lished the blue LED will remain lit 4 Connection established LED status indicator remains lit in blue 5 Connection failed Blue LED light flashing on and off Red LED Blue LED Indication On On System booting up Off On Successfully established network connec tion On Off Performing hardware test Off Off Powered off Blinking every 0 5 sec Off Failed to connect to network failed to establish a WPS connection Off Blinking every 0 5 sec Attempting to establish a WPS connection Off Blinking every 0 2 sec Successfully established a WPS connection in a 3 second period Blinking every 0 5 sec Blinking Attempting to establish network connec tion Table 2 1 LED status 2 6 LED Status Indicator Chapter 3 Installation Chapter 3 Installation Connect the Cables The illustration below shows the basic cabling of your network camera Setup Network Camera from iPhone Android phone or tablet O N e TN500 TN500W TN600 TN600W Q Connect an Ethernet cable between your network camera and your wireless network router o If you are installing a Compro TN500W TN600OW attach the supplied wireless antenna or wireless adapt er to the connector provided on the back of the camera
72. s lit The Ethernet cable is not firmly connected to the camera Check if the Ethernet cable is securely connected to the Ethernet port of the camera and to the network switch When the camera has successfully established connection the LED status indicator appears blue The Ethernet cable is damaged Try using a different Ethernet cable to determine whether the current cable is faulty Sometimes the a faulty Ethernet cable can result in weird connection issues The entered IP address is incorrect Check if the IP address you entered matches the IP address of your camera If you are certain that your camera is configured with the same subnet mask as that of your PC you can first disconnect other cameras and then run the iWizard to scan the camera on your network You shall then see the camera s IP address on your network Note if you are running Windows 7 Vista you need to run iWizard tool with system administrator rights Simply right click on the iWizard icon on your desktop and select Run as admin istrator If you re not sure whether your camera is on the same subnet with your PC reconnect your camera to your PC directly configure the IP address of your PC as 192 168 0 X and run Wizard again to reconfigure its subnet address to match that of your PC Then re connect it back to the router or switch and run Wizard again The viewing PC is not connected to the LAN network Check if your viewing PC has a successful connect
73. ser Interface box and proceed to in stall the component PTZ Control Here you can manage your camera s preset view points or positions And configure the patrol mode to let the camera patrol the preset positions Preset Points Add Preset Points Position Name Use the current position as Home Auto return to Home position sec Delete Preset Points Available Preset Points PTZ Position Reset Calibrate PTZ Back to Factory Default Reset PTZ Home Position Back to Factory Default Figure 6 10 PTZ control page PTZ Control 6 7 Compro TN500 TN600 User s Manual Preset Points Add Preset Points To add a preset point use the directional buttons to move the IP camera to the desired position And then type the name into the Position Name field and press the Add button If you would like to set the position as preset Home position please check Use the current position as Home button The Home position can be accessed on the live view page by pressing the Home button If you want the camera to always return to home position after a position change check Auto return to Home position input the period of time between 30 to 300 seconds in which the camera stays in the new position and press Save Then whenever the camera changes to a new position it will automatically return to its Home position after this period of time expires Delete Preset Points If you would like to del
74. st follow in order to complete a task Note Additional information or tips to help the user operate the product 1 2 About this Manual Chapter 2 Product Overview Chapter 2 Product Overview Package Contents Please check the package contents on your hand If anything is missing please don t hesitate to contact your local distributor Figure 2 1 Parts list O Network Camera o RJ 45 LAN Cable o Power adapter 5V 2A o Quick Start Guide Q Installation CD Q Wall mount plate Q Screw for ceiling mount x 3 screw mount x 3 camera pad x4 Q Detachable wireless antenna Available for TN500W only O USB Wireless adapter Bundles in TN600W only optional in TN600 Package Contents 2 1 Compro TN500 TN600 User s Manual Features TN500 TN500W Key Features Motorized Pan Tilt control from smartphone tablet MJPEG mode video stream Day Night functionality with built in IR LEDs Exclusive C4Home cloud app Push Notification and Audio Alarm 10x digital zoom 2 way audio support Air Firmware Update Share video and private mode Dropbox cloud storage support Built in 802 11 b g n wireless connectivity TN500W only TN600 TN600W Key Features Motorized Pan Tilt control from smartphone tablet H 264 and MJPEG dual streams Day Night functionality with built in IR LEDs Exclusive C4Home cloud app microSDHC slot for storing event snapshots and recordings Push Notification and Audio
75. t e To help protect your computer Windows Firewall has blocked some features of this program Do you want to keep blocking this program e Name Internet Explorer Publisher Microsoft Corporation Keep Blocking Unblock Ask Me Later Windows Firewall has blocked this program from accepting connections from the Internet or a network IF you recognize the program or trust the publisher you can unblock it When should unblock a program Figure 4 8 Unblocking application 8 Now you can start using WebVUer on Internet Explorer to watch live video and manage your network camera Instant Monitoring 4 7 Compro TN500 TN600 User s Manual Figure 4 9 Live view Note If your IP camera falls behind a firewall you will need to enable ports 80 and 554 default HTTP RTSP port used by the camera in your firewall and link them to the internal IP address of the camera Should you have more than one IP cameras please increase the value of the above port by 1 e g the second camera will have port 81 and 555 Please refer to the manual of your router or firewall 4 8 Instant Monitoring Chapter 5 Live View Chapter 5 Live View TN500 TN500W Page Layout Here you can see the basic control panel at the top and on the left hand side and the live video on the right hand side Click on the JA icon to hide or show the control panels Microphone C80 C 00 m n O comerc TECHN
76. t m4 English Save Profile Management Export Reset all settings to default Reset all settings to default Firmware Update Upgrade Figure 8 1 Maintenance page Reboot Camera Press the Reboot button to reboot your camera system You can also opt for power cycling your camera in case you find your camera has been acting weird Profile Management The profile management feature allows installers and users to set up a group of cameras with similar configu rations at great ease After the current camera is properly configured users can export current camera s con figuration to a profile on PC and then load it into other cameras thereby making least changes possible like changes on IP address or a few other settings that might need to be modified individually when installing a surveillance system In addition this feature can also be considered as a backup mechanism for future service need For instance 1 After the current camera is properly configured go to Maintenance Profile Management and click on Export to download camera profile to a user specified location 2 To load an existing profile into a different camera log in to the maintenance page of a different camera press Browse and locate the profile you wish to load and then click on Import to proceed 3 Camera will start to reboot which will take approximately 60 seconds to complete Do not interrupt Information 8 1 Compr
77. t and Use a screwdriver to tighten the screw on tighten the screw the fastening bracket Make sure the brack et holds its position firmly L Mounting on the Wall or Ceiling 3 11 Compro TN500 TN600 User s Manual 3 12 Mounting on the Wall or Ceiling Chapter 4 Accessing the Camera Chapter 4 Accessing the Camera Ways of Viewing Live Video Below are the ways to view the live video feed from your Compro IP camera 1 Use the C4Home service to access your IP camera CAHome is a platform for viewing managing and sharing camera feed over the Internet Once the C4Home service has been successfully enabled you can then use the C4Home camera viewer app available on PC and smartphone tablet to view and manage all of your Compro cloud cameras This is the easiest way to view the video of the network cam era and no learning time required 2 View the live video stream on the Internet Explorer WebVUer which comes with all Desktop Laptop Nettop Tablet with Windows system Non IE web browsers such as FireFox and Safari are also support ed aftera VLC plug in installation 3 For MAC system users users can watch live video in MJPEG mode with web browser Note Your wireless carrier will be charging at a pre deter mined rate for using mobile data service Cable xDSL Modem Router PC iPhone iPad Android Phone Tablet Figure 4 1 Ways of accessing camera Ways of Viewing Li
78. t is exposed to the sensor Default Auto mode You can manually set the shutter speed within the range of 1 5s to 1 15000s to suit your lighting conditions In Auto mode the gain level is automatically determined by the camera under normal lighting condition Low Light Mode setting TN500 TN500W Low Light Behavior TN600 TN600W This lets you enable or disable the low light mode LED Indicator This lets you control the LED indicator at the front of camera Turn on the LED indicator or turn it off in case you don t want people to notice the camera is working IR Light Control The network camera is equipped with an ambient light sensor and 12 IR LEDs which makes it capable of fit ting different lighting situations and providing 24 7 monitoring 6 2 Camera Settings Chapter 6 Configuration Y uu IR LEDs Ambient Light Sensor e Y inside casing S Normal lighting Without IR LEDs With IR LEDs Indoor lights on Indoor lights off Indoor lights off Figure 6 3 Effect of IR LEDs The light sensor allows the camera to detect the lighting condition of the environment and to turn on off the IR LEDs accordingly you can configure the IR light operation mode to be Auto Always On Always Off or By Schedule IR Light Control Mode Auto NY ude Auto Activate IR Light on Deactivate IR Light an O always O only during time frame Sun Mon Tue W
79. the access point Connect the Cables 3 3 Compro TN500 TN600 User s Manual Setup Network Camera from PC and Installation CD o TN500 TN500W TN600 TN600W Figure 3 1 Connection of cables Connect an Ethernet cable between your PC and your network switch router O Connect an Ethernet cable between your network camera and your network switch router o If you are installing a Compro TN500W or TN600W attach the supplied wireless antenna adapter to the connector provided on the back of the camera o Attach the power adapter to the camera s power connector and connect the power plug to a power out let When it power on successfully the LED indicator will shows blue light O Complete the cable connection we provide 2 ways to add your camera Login to CAHome website www c4home com and add camera to the list CAHome website not support the wireless setup of network camera Please use C4Home app or installation CD for wireless setup Insert the installation CD to your CD DVD drive and running the iWizard exe to install IP camera Caution e When you unplug the power plug from the wall outlet while the cam era is still in operation wait for 4 seconds before plugging the power JN plug back in the wall outlet And avoid too frequent plugging and unplugging of power cable e If the power cable and the network cable connected
80. ure 9 8 Browser security setting If you ve gone through all of the above steps but are still unable to receive video audio on the browser please close all the browser windows and delete the Compro Embedded folder found under OS Drive Program Files If you re using 64 bit windows look for OS Drive Program Files x86 And open your web browser and log in to the IP camera again to reinstall the ActiveX client In addition if you encountered the error which the browser returns 213 file not found please restart your computer as it should help in this situation 9 4 Trouble with the ActiveX Client Chapter 9 Troubleshooting Trouble with Remote Viewing on Browser You can view your camera video remotely over the Internet via port forwarding If you have problem in re mote viewing refer to the section below for preliminary troubleshooting TN le GO 12222805 192 168 0 1 MRE 61 220 20 16 Q Static IP LAN IP Camera NAT Network Internet Address Translation 221 23 105 8 ji n E A E lt PF Remote Viewing Client Figure 9 9 Remote viewing via browser The figure above shows a typical connection setup in which e the IP camera has a static virtual IP address of 192 168 0 1 e the WAN IP address at the IP camera site is 61 220 20 16 e the client user is trying to receive the video audio stream remotely To successfully view the live video streamed from the IP camera you need to
81. ve Video 4 1 Compro TN500 TN600 User s Manual Instant Monitoring From C4Home iPhone Android App When you enable and register the C4Home service you can use the C4Home app on your iPhone Android phone or tablet to manage and watch live video of Compro cloud network cameras The C4Home app is a safe and easy way to monitor your home office and your valuable possessions from anywhere in the world No router setup required only needs to start your CAHome app and login with your account you can watch live video of your network camera and manage multiple cameras from your smart phone or tablet on hand C4Home Login Page A cano me Login ms r e e A Cm Start the C4Home app from your smartphone you can login here with your own Account ID and Password If you forgot your password please click the Forgot your password button the system will send the password to your register email account Icon Name Description Create Here you can create the new account please input the new account ID pass UUTUUU account word and email account for account registration Here you can input your account ID password and server address default server www c4home com for enable disable auto login And you can choose the display language here Setup Camera Page After login the C4Home app you will see the camera page here shows the camera list you can click to watch the live video or you can cli
82. vice alert message to one or more pre defined recipients when a pre defined event scenario is being triggered This feature does not require additional hardware GPRS modem and SIM card installed Users only need to first apply an account with a third party web based SMS gateway service provider To properly configure SMS server 1 Under Setup Event Setup Event Server Setup click on SMS server to start configuration 2 Provide the required data for the following field Field Description Service provider Default Clickatell User name User name registered at Clickatell API ID API ID provided by Clicktatell Target country The country code for recipient s mobile phone num ber Target cell phone Recipient s mobile phone number Enter only one recipient number in each field Table 6 2 SMS server setting If you do not have a Clickatell account yet please visit www clickatell com and click SIGN UP Then go ahead to sign up to the Clickatell Central API service and follow Clickatell s online instructions to obtain an API ID 3 Choose Next to save the setting 4 Customize the SMS message content if wanted Choose Next 6 10 Event Setup Chapter 6 Configuration 5 To receive a test message click on Send me a SMS message to the SMS Gateway Or choose Finish to save the configuration 6 To enable SMS notification go to Setup Event Setup and click on Trigger Setup t
83. ween fast medium or slow After you have chosen a speed setting please press Save button Event Setup When an event happens a snapshot can be instantly sent to your E mail account FTP server image server or SMS server to warn you about what s happened In order to properly set up the event function you must 1 First set up the event server based on your needs E mail FTP or Image server 2 Once the event servers are configured you can then go to the trigger setup page to create an event trig ger and the event action s in response 3 In the motion detection page click and drag on the preview image to create a detection region and then click Save Event Server Setup Here it provides the configurations of various event servers available on the camera Please click on the event server you want to configure and provide necessary information Email server Email server supports standard SMTP on SSL protected webmail platforms such as Hotmail Windows Live and Google Mail Gmail To use this function go to Event Server Setup gt Email Event Server Set up and enter the SMTP server address and port respectively Then enter your user name and password and the E mail subject as you like As of August 2010 SMTP and SSL settings for Hotmail and Gmail are as follows Platform SMTP Server Port for SSL Hotmail smtp live com 587 Google Mail smtp gmail com 465 Table 6 1 Webmail setting For Authentication Meth
84. y ania scratch M Do ros wnh E d a arii ence i ji Iia j coMrRO L na Cama es LX d a Figure 3 16 Multi device Setup Compro iDDNS DDNS is a free DDNS Dynamic Domain Name Service service offered by Compro iDDNS service is not be available for use when C4Home service is enabled If you are using floating IP address you can use DDNS service to create a hostname that links to your home or office IP address Having created the iDDNS address name you can then enter http xxx input by yourself iddns org into your browser s address bar to remote ly access your camera If your local LAN and router have firewall to block attack from outside you have to configure the HTTP port on your router For example if you set the HTTP port 2001 for your IP camera your IP camera s address will be http xxx entered by you iddns org 2001 3 10 Compro iDDNS Chapter 3 Installation Mounting on the Wall or Ceiling If desired you can use the supplied wall mount plate to mount the camera on the wall or ceiling Follow the instruction below to do so Screw the mounting plate into the mount Q Secure the IP camera to the ceiling plate ing surface N E PO e ae Loosen the screw that fixes the trape Q Let the two tips of the fastening bracket zoid shaped fastening bracket slide into its position on the camera base as circled FN O Push and hold the bracket to the righ
85. you may experience various degrees of delay between transmission from the computer and playback on the camera end depending on the condition of your network environment Chapter 5 Live View Icon Name Description 9 Record Record live video by pressing the Record button If your computer can not play mkv file format please download and install VLC media player or KMPlayer from the Internet a Open Open a file browser to search and play back video files captured by the camera File format is mkv Others Other icons seen on this page Icon Name Description Digital e Digital Zoom button Available zoom factor 1 10x Zoom Switch l lt gt Channel Click on the left right arrow to Switch Channel Enable Digital Zoom To enable the digital zoom feature 1 Click on the magnifier icon located on the lower left corner of real time video display and then the digi tal zoom control window will pop up 2 Check Enable Digital Zoom option and set desired zoom ratio by dragging the adjustment bar Then set the area to be enlarged by dragging the black square shown on preview window Click on the X button shown above or press Esc key to save the changes and or close the preview window E v Enable Digital Zoom BEREREESSEEEESEERESISSEREEESESSEESSSEESESSSERURSEEERISSEENESZSERURSEGERZSEEERRSSGREGSSRERGRSuGGussa Figure 5 3 Digital zoom window Enable Digital Zoom 5 5 Compro T

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