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APmax™ - Innovative Systems

1. Max Blocked Numbers 15 Max Allowed Numbers 15 Unknown Number Treatment Challenge Call Timeout Treatment Allow Call Enable Distinctive Ring m SD1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 5 Internet Access Interface 43 The following settings and statistics are found in this section Enable Service Check this box to turn on the TCM features or uncheck this box to turn off the TCM features Private Number Treatment How should the TCM Service handle private numbers for this subscriber Options include Allow Call Block Call Challenge Call and Send Call to Voice Mail Unknown Number Treatment How should the TCM Service handle unknown numbers for this subscriber Options include Allow Call Block Call Challenge Call and Send Call to Voice Mail Timeout Treatment How should the TCM Service handle the call if the challenge announcement times out Options include Allow Call Block Call and Send Call to Voice Mail Enable Distinctive Ring Check this box to use a distinctive ring for friendly calls to this subscriber or uncheck to disable the distinctive ring Announcement Hits The number of times the standard The number you have reached does not accept calls from telemarketers announcement has been played for this subscriber s callers Calls Blocked The number of call
2. Internet Access Settings Notification Center Management Notify Configuration On Demand Conferencing Serial Configuration Service Access Map Single Number SIP Registration 557 Configuration 57 Monitor Configuration System Time Manager Trunks Universal Call Management Configuration Voice Mail Test gt weather Plus The Terminating Call Management Configuration window is partitioned into two tabs Configuration see Figure 8 2 and Access Lists see Figure 8 4 The functions and settings available in these tabs are described in the following sections e Section 8 3 1 Configuration Settings e Section 8 3 2 Access Lists 8 3 1 Configuration Settings The Configuration tab see Figure 8 2 below contains the Telemarketer Call Management Service settings for the current APmax system The settings in the Configuration tab are divided into three sections General TCM and DND General settings apply to all Terminating Call Management Service subscribers TCM settings apply to subscribers who have TCM features enabled on their account DND settings apply to subscribers who have Do Not Disturb features enabled on their account Descriptions of all the Configuration tab settings are given below Figure 8 2 D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 8 Provisioning and Administration 57 Figure 8 2 Terminatin
3. If the subscriber has the Terminating Call Management TCM feature enabled the incoming call is screened as depicted in Figure 3 2 SD1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 3 Service Operation 9 Figure 3 2 TCM Call Screening Flow O Complete Call Update Last Access Time and Calls Received O Complete Call Yes Yes Inknown Number No Update Telemarketer List Data Caller on telemarketer list No Update Subscriber list data Caller on subscriber blocked list No Private Vee Private Caller on i Distinctive Allowed List List Data Ring Add Caller to Allowed List Update Allowed Counts Store Caller Number in Last Caller Allow Call Use Distinctive Ring if Set Play Challenge Announcement 1 Dialed Timeout Treatment Allowed November 2012 Terminating Call Management Innovative Systems L L C Proprietary D1150 04 Service Description 10 3 Service Operation 3 2 4 TCM Allow List In Figure 3 3 the function Add Caller to Allowed List is further decomposed Figure 3 3 Add Caller to Allow List Add Caller Number any provisioned numbers on list Remove oldest non provisioned entry Add Caller Number D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description
4. Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 4 Subscriber Management 29 There are two columns for each setting in the Settings tab A left hand column to show the name of the setting and a right hand column where the value of the setting can be customized by clicking in the field and changing the value Hovering the mouse pointer over the name of the setting will display a descriptive tooltip of that setting Settings that are displayed with a gray background e g the Phone Number setting in Figure 4 15 cannot have their values changed from within this interface Descriptions of all the Settings tab properties are given below Figure 4 15 Figure 4 15 Settings Tab Settings Allow amp Block Lists Do Not Disturb General za Phone Number Second Language Internet Access True v Voice Mail Admin Number 605 555 2000 TCM Enabled True v DND Enabled True v Last Accessed Forward To Voice Mail Count TCM Settings a Subscriber Enabled True v Management Enabled True v Private Caller Treatment Challenged v Unknown Number Treatment Challenged v Timeout Treatment Allowed v Maximum Allowed Numbers 15 Maximum Blocked Numbers 15 TCM Status a Last Calling Number Announcement Hit Disconnect Blocked Dial Through DND Settings za Subscriber Enabled True Management Enabled True v Timeout Treatment All
5. 3 Service Operation 11 3 2 5 Do Not Disturb If the subscriber has enabled the Do Not Disturb DND feature the call treatment depicted in the following flow chart will be applied see Figure 3 4 Figure 3 4 Do Not Disturb Call Flow Do DND Yes Update Blocked Count Block Call Caller on friends list lt es Complete Call Use Distinctive Ring No Time within screened time Yes Update Calls DND Screened Count Timeout Fwd to VM Update Blocked Count Update Fwd To VM Count Forward to VM Override Pin Collected Yes Update pin dialed count Block Call Complete Call Use Distinctive Ring November 2012 Innovative Systems L L C Proprietary SD1150 04 Terminating Call Management Service Description 12 3 Service Operation 3 2 6 Unknown Number Call Flow When the calling party identification is unavailable the call is handled as depicted in the following figure see Figure 3 5 Figure 3 5 Unknown Number Call Flow N Ca 8 Unknown Nees Ne Number KY y See Add Caller to Allowed List Update y Blocked Configuration v BA Update Allowed Counts Blocked MES Counts AA No Store Caller Block Call v Number in Last Caller Subscriber Fan Yes B N Blocked N 4 a Allow Call wo y No Play Forward to nt gt VM 1 Pressed Yes Forwa
6. A delete confirmation prompt will be displayed Choose Yes in the prompt to remove the ser vice from the subscriber 4 1 2 Subscriber Management in APmax UI 4 0 When using APmax UI 4 0 follow these steps to add a Terminating Call Management Service subscriber or to access the settings of an existing TCM subscriber 1 Locate the Subscriber Management interface The presentation of the Subscriber Managment interface depends on the user preferences selected in the APmax UI The Subscriber Management interface may appear as a floating window see Figure 4 9 or as a docked panel see Figure 4 10 at the bottom of the APmax UI window The floating win dow and docked presentations of the Subscriber Management interface have the same fields controls and functions Note This service description will explain only the essential steps to accessing and configuring the TCM Subscriber Management interface for a single existing subscriber The APmax User Manual contains additional information about user preferences adding subscribers and the Subscriber Management interface If the Subscriber Management interface either docked or floating is not automatically displayed when the APmax UI is started then right click on the Services icon in the Command Center window to invoke a popup menu and select the Subscriber Management command as illustrated in Figure 4 8 below The Subscriber Management interface will be displayed Figure 4 8
7. Terminating Call Management Service Description 53 Feature Interaction 7 1 7 2 7 3 7 4 Triggers This service requires the routing of AIN message to and from the APmax providing the service See the APmax document for the designated switch type for more details Interaction with CLASS Calls forwarded to subscribing DNs through the use of CLASS features will be subjected to this service Some calls placed to subscribing DNs using CLASS features such as Automatic Call Back ACB may not encounter this service Interaction with Teen Line Calls placed to a Teen Line will encounter the service as if the Teen Line were a separate subscriber regardless of the Primary Directory Number PDN the Teen Line is assigned to The TCM service adds an entry to the table for any called number in the SS7 message Since the Teen Line DN will appear as the called number it is added as a separate subscriber Other Feature Interactions Some debit or credit cards do not supply the calling number to the telephone network and will be treated as unknown numbers for the purposes of this service November 2012 Innovative Systems L L C Proprietary D1150 04 Terminating Call Management Service Description 54 7 Feature Interaction D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 55 Provisioning and Administration 8 1 8 2 8 3 Switch Provisio
8. button located to the right of the field To remove an phone number from the Blocked List select the number and press the Delete List Entry button located below the list Changes to the Blocked List will not become active until they are saved by pressing the Save button in the lower right corner of the screen 5 3 Web Portal Do Not Disturb The Do Not Disturb web interface see Figure 5 5 is accessed by following these steps 1 Login to the Web Portal Service see the Web Portal Service Description for more information 2 Select the My Settings tab November 2012 Innovative Systems L L C Proprietary SD1150 04 Terminating Call Management Service Description 46 5 Internet Access Interface 3 Click Call Management in the Categories section 4 Press the expand button next to Do Not Disturb in the Settings section The General Statistics Section 5 3 1 Friends List Section 5 3 2 and Do Not Disturb Schedule Section 5 3 3 sections for the logged in subscriber will be displayed Figure 5 5 Do Not Disturb Interface A BC Telecom My Calls ieee iy Seinos Welcome Jim Jones I D Categories 3 Settings Q Voicemail af _ EE __ Do Not Disturb amp Conferencing be Call Management General Statistics Enable Service Wi Max Friend Entries 15 Calls Blocked 0 Dial Through PIN 1234 Calls Completed w PIN 0 Timeout Treatment Send Call to Voice Mail gt Friends List Contact
9. i gt Delete List Entry The Choose a Recent Call list on the left hand side of the Allowed Number List section contains a list of the phone numbers who have recently called the subscriber Note The Choose a Recent Call list is only available if the logged in subscriber is enabled for Integrated Web Portal features See the Web Portal Service Description for more information The Allowed List on the right hand side of the section displays a list of the phone number that are never intercepted by the TCM Service To add a phone number from the Choose a Recent Call list to the Allowed List select a phone number in the list and press the arrow button located to the right of the list The selected number will be added to the Allowed List To add a specific phone number to the Allowed List that is not in the Choose a Recent Call list enter the 10 digit phone number into the Enter Phone Number field on the left hand side of the section and then press the arrow _ button located to the right of the field To remove an phone number from the Allowed List select the number and press the Delete List Entry button located below the list Changes to the Allowed List will not become active until they are saved by pressing the Save button in the lower right corner of the screen 5 2 3 Blocked Number List The Blocked Number List section see Figure 5 4 is used to manage the phone numbers that are not allowed to complete calls t
10. imeout sy gt ew No effiguratte allow TCM Forward to VM imeout Fwd t VM Yes Forward to VM November 2012 Innovative Systems L L C Proprietary D1150 04 Terminating Call Management Service Description 14 3 Service Operation 3 2 8 Feature Code and PODP Trigger Processing If the service receives a Feature Code trigger i e the trigger criteria code is vertical service code the value of the dialed feature code is then checked against provisioned values in the configuration table If the dialed feature code does not match either the provisioned value for Administration Access or Code to Add Last Caller the service will return an Application Error with an error type of Unexpected Communication to the SSP If the service receives a 10 digit Public Office Dialing Plan trigger NPA XXXXXXX it will be accepted for Administration Access However if the service does not receive a 10 digit Public Office Dialing Plan trigger it will return an Application Error with an error type of Unexpected Communication to the SSP 3 2 8 1 SS7 Message Information The information received within the SS7 message is checked within the service subscriber table to distinguish the calling party If not found the call will be played a not a subscriber announcement and will be disconnected If the calling party is found and the subscriber is not suspended the subscriber s last used dat
11. Management in the Settings section The General amp Statistics Section 5 2 1 Allowed Number List Section 5 2 2 and Blocked Number List Section 5 2 3 settings for the logged in subscriber will be displayed November 2012 Innovative Systems L L C Proprietary SD1150 04 Terminating Call Management Service Description 42 5 Internet Access Interface Figure 5 1 Terminating Call Management Interface ABC Telecom My Satins Welcome Jim Jones D Categories Settings General iting nager R Voicemail L x General Statistics amp Conferencing Enable Service Wi Announement Hits 0 Disconnects 0 Call Management 4 r b g Private Number Treatment Challenge Call Fi Calls Blocked 0 Dial Throughs 0 Max Blocked Numbers 15 Max Allowed Numbers 15 Unknown Number Treatmeni Challenge Call i Timeout Treatment Allow Call v Enable Distinctive Ring half Allowed Number List Choose a Recent Call Allowed List b 605 555 1234 amp 605 995 6120 Enter Phone Number Delete List Entry O 5 2 1 General Settings amp Statistics The General and Statistics sections see Figure 5 2 are used to configure TCM settings and display TCM call statistics Figure 5 2 General Settings amp Statistics Section General Statistics Enable Service v Announement Hits 0 Disconnects 0 Private Number Treatment Challenge Call Calls Blocked 0 Dial Throughs 0
12. Subscriber Management Menu Command he Services Licensing gt Subscriber b P Management SD1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 4 Subscriber Management 25 Figure 4 9 TCM Subscriber Management Floating View Settings Allow amp Block Lists Do Not Disturb Subscribers Phone Number v 6055551010 Find 1000 innovative Drive Mitchell SD 57301 Call Logging Terminating Call Management amp Voice Mail On Demand Conferencing ww Notify S Universal Call Management Gear Add 7 X Delete Figure 4 10 TCM Subscriber Management Docked View Subscriber Management Px Subscribers Settings Allow amp Block Lists Do Not Disturb Phone Number 6055551010 Caa a E Phone Number joosssso gt 1000 Innovative Drive Mitchell SD 57301 Second Language Not Set Call Logaing Internet Access True z Terminating Call Management Voice Mal Admin Number 605 555 2000 amp Voice Mail err T a on Conf Allow Distinctive Ring rue z Yes Notify TOM Enabled True z Universal Call Management DND Enabled True z Last Accessed Forward To Voice Mail Count TCM Settings a Cear Ada v X Delete 2 Use the selection box in the upper left hand corne
13. for the number of days of inactivity a subscriber is allowed before they become inactive Using the number of inactive months that is allowed in conjunction with the current date and the last used time for each subscriber the maintenance operation determines which entries are D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 3 4 Data 3 5 Logs 3 Service Operation 17 unused and will remove them from the table This effectively frees up a spot for a new subscriber to be added to the service No additional data is required to be provided by the user The service will add any table entries required for each user when the first trigger for that user is received The APmax Error Log is used by the service to record unhandled errors or unexpected events Multiple features and services share this log 3 6 Provisioning This service is initiated using an Termination Attempt TA trigger and uses AIN FCD triggers These triggers must be provisioned in the switch Each subscriber may be manually added to the subscriber table using the TCM Subscriber Management add on However the service will automatically add new subscribers to the table and adding new subscribers manually is not necessary If the APmax is used as the announcement device the required announcement fragments and announcement definitions are provided with the AIN service file These announcements can be quickl
14. will be displayed Figure 4 21 Schedule DND Window Schedule DND Day Type Custom Time to Start 8 00 AM Time to End 5 00PM November 2012 Innovative Systems L L C Proprietary SD1150 04 Terminating Call Management Service Description 38 4 Subscriber Management Initially only the Day and Type fields will be shown in the Schedule DND window If the Type is changed to Custom then the Time to Start and Time to End fields will be displayed All fields are described below Day Select the day of the week for which you wish to change the DND feature schedule Only one schedule can be set per day Consequently setting a new schedule for a day of the week will overwrite any previously defined schedule for that day Type Select one of the following options e Active All Day The DND feature will be active from 12 00 AM to 11 59 PM e Inactive All Day The DND feature will not be active this day e Custom The DND feature will be active for the range of time specified below Time to Start The time of day when the DND feature starts being active If the time of day is before this time then the DND feature will not handle calls to this subscriber Time to End The time of day when the DND feature stops being active If the time of day is after this time then the DND feature will not handle calls to this subscriber After making any schedule changes to a day of the wee
15. 35 Enduring An Enduring status of True indicates this phone number will not be displaced by numbers that are added automatically to this list and also will not expire during automatic list maintenance An Enduring status of False will allow this phone number to be overwritten by automatic list operations When numbers are added automatically to a list and the list has reached its maximum number of entries if all numbers in the list have an Enduring status of True then nothing happens Otherwise the oldest phone number with an Enduring status of False is overwritten with the new number Instructions for adding and deleting phone numbers from the lists are given below 4 1 4 1 Allowed List Management The Allows List displays the phone numbers that are never intercepted by the TCM Service Phone numbers can be added to this list through the following four methods e A caller hears the standard The number you have reached does not accept calls from telemarketers announcement and presses 1 to complete the call Their number will be added to the Allowed List e The subscriber uses the administrative telephone interface to manually add a phone number to the list e The subscriber uses the TCM section of the Web Portal Service interface see Section 5 2 to manually add a phone number to the list e A customer service representative uses the TCM Subscriber Management add on to add a phone number to the l
16. Do Not Disturb Tab 4 1 1 Subscriber Management in APmax UI 3 0 When using the APmax UI 3 0 follow these steps to add the Terminating Call Management Service to a subscriber or to access the TCM service settings of an existing subscriber 1 Right click on the Services icon in the Command Center window to invoke a popup menu and select the Subscriber Management command as illustrated in Figure 4 1 below The Subscriber Management win dow see Figure 4 2 will be displayed November 2012 Innovative Systems L L C Proprietary SD1150 04 Terminating Call Management Service Description 20 4 Subscriber Management Figure 4 1 Subscriber Management Menu Command A Services Al Licensing gt Figure 4 2 Subscriber Management Window Subscriber Management DAR Subscribers General Info Address Info Service Info Intenet Phone Number 605 555 101_ i Subscriber GUID Jim Jones IS AutoAttend B 1S Routing Time Zone GMT 06 00 Central Ti B Jane Jones System Name lt B MEES Default Phone Number 605 555 1010 B Jimmy Jones Dial By Name Digits 546 B Jones Family The Subscriber Management window is partitioned into the Subscribers section on the left hand side of the window and tabs on the right hand side of the window Note This service description will explain only the essential steps to accessing and configuring the TCM Subscri
17. Innovative Drive Mitchell SD 57301 www InnovSys com Web Site support InnovSys com Customer Support Printed in United States of America Innovative Systems
18. Internet Access Interface 49 To configure the DND feature to be inactive for an entire day click on the column for the day of the week you wish to make inactive The schedule column for that day will begin flashing Press the Delete button and the availability schedule for that day will be removed making the entire day inactive To specify a custom time frame for the DND feature to be active select the day of the week in the Day selection box and select the time of day when the DND feature starts being active in the Start Time box An End Time selection box will be displayed Select the time of day when the DND feature will stop being active in the End Time box Press the Add or Save button located below the Day field The Do Not Disturb feature will not handle calls to this subscriber during the specified day of the week unless the time of the call is between the specified Start Time and End Time November 2012 Innovative Systems L L C Proprietary D1150 04 Terminating Call Management Service Description 50 5 Internet Access Interface D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 51 6 Billing There are no billing provisions or implications of this service November 2012 Innovative Systems L L C Proprietary D1150 04 Terminating Call Management Service Description 52 6 Billing D1150 04 Innovative Systems L L C Proprietary November 2012
19. SD1150 04 APmax Service Description Terminating Call Management Issue 04 November 2012 Proprietary Innovative Systems APmax Terminating Call Management Service Description Publication number SD1150 Document Version 04 Issue date November 2012 Security status Proprietary Owner B Aughenbaugh amp D Uecker 2012 Innovative Systems L L C All rights reserved Information subject to change without notice The information disclosed herein is proprietary to Innovative Systems L L C or others and is not to be used by or disclosed to unauthorized persons without the written consent of Innovative Systems L L C The recipient of this document shall respect the security status of the information November 2012 Proprietary D1150 04 Terminating Call Management Service Description iv Publication history Date Version DCR Author March 12 2009 1 1733 D Uecker amp M Murdock Initial release July 21 2010 2 1813 D Uecker February 15 2012 3 1917 B Aughenbaugh November 14 2012 4 1959 D Uecker D1150 04 Proprietary November 2012 Terminating Call Management Service Description 1 Introduction 1 1 Service Description The Terminating Call Management TCM service provides the subscriber with the ability to screen callers prior to terminating the call at the subscriber s line This service screens out telemarketers polling services auto dialers and other
20. Voice Mail Count TCM Settings Subscriber Enabled True Management Enabled True Private Caller Treatment Challenged Unknown Number Treatment Challenged Timeout Treatment Allowed Maximum Allowed Numbers 15 Maximum Blocked Numbers 15 TCM Status Delete Last Calling Number 4 1 1 1 Adding TCM to a Subscriber in APmax UI 3 0 Follow these steps to add the Terminating Call Management Service to a subscriber 1 Open the Subscriber Management interface and retrieve the subscriber from the APmax system 2 Select the Service Info tab in the Subscriber Management window 3 Press the Add button to display a drop down list of available services see Figure 4 6 and select the Add Terminating Call Management menu command An Add Subscriber window similar to Figure 4 7 will be dis played D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 4 Subscriber Management 23 Figure 4 6 Figure 4 7 Add Services Menu Commands Add CLP Add On Demand Conferencing Add Single Number Add Voice Mail Add Subscriber Window Add Subscriber Phone Number 605 555 1200 Name TCM Subscriber True DND Subscriber True 4 The fields in the Add Subscriber window are described below Once any changes are completed press the OK button The tJ button next to the Terminating Call Mana
21. ated telemarketer number Figure 8 5 Add Telemarketer Window Add Telemarketer Phone Number 8 3 2 2 Allowed NPA NXXs To add an NPA NXX to the Allowed NPA NXXs list press the Add button located below the list An Add NPA NXX input window see Figure 8 6 will be displayed Enter the new NPA NXX and press the OK button To delete an NPA NXX from the Allowed NPA NXXs list select the NPA NXX to delete and press the Delete button located below the list A delete confirmation message window will be displayed Press the Yes button in the message window to accept the delete or press the No button to cancel the delete Figure 8 6 Add NPA NXX Window Add NPA NXX November 2012 Innovative Systems L L C Proprietary D1150 04 Terminating Call Management Service Description 62 8 Provisioning and Administration D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 63 List Of Terms ACB Automatic Call Back AIN Advanced Intelligent Network APmax UI APmax User Interface The Service Management System for the APmax CLASS Custom Local Area Signaling Services CLASS is a Service Mark of Telecordia IAM Initial Address Message ISUP ISDN Services User Part CCS7 message based signaling protocol NA Not Applicable PDN Primary Directory Number TA Termination Attempt November 2012 Proprietary D1150 04 Terminating Call Management Service Desc
22. ber 605 555 1 200 Name TCM Subscriber True DND Subscriber True OK Cancel LKL 4 Set the TCM Subscriber and DND Subscriber fields described below and press the OK button The Terminating Call Management service item EMSS LES will now be displayed in the treeview and can be selected to display the TCM settings see Figure 4 15 for the subscriber Phone Number The default 10 digit phone number of this subscriber This number cannot be changed from within this interface Name A non unique name or description associated with this sub scriber This description is used in various interfaces to help identify this subscriber TCM Subscriber Indicate whether or not the Terminating Call Management fea ture should be enabled for this subscriber Select True or False A subscriber must be enabled for TCM and or DND before they can be added DND Subscriber Indicate whether or not the Do Not Disturb feature should be enabled for this subscriber Select True or False A subscriber must be enabled for TCM and or DND before they can be added 4 1 2 2 Deleting TCM from a Subscriber in APmax UI 4 0 Follow these steps to delete the Terminating Call Management Service from a subscriber 1 Locate the Subscriber Management screen at the bottom of the APmax UI window and retrieve the subscriber from the APmax system 2 Select in the treeview on the left hand side of the Subscriber Manage men
23. ber Management interface for a single existing subscriber Additional information about adding subscribers and the Subscriber Management interface is available in the APmax User Manual 2 Enter the subscriber s 10 digit directory number into the Phone Number field see Figure 4 3 and press the Find button The subscriber s infor mation will be retrieved and the name of the subscriber will be displayed D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 4 Subscriber Management 21 in the list on the left hand side of the Subscriber Management window See the APmax User Manual for instructions on adding new subscribers to the APmax system Figure 4 3 Finding Subscribers Phone Number 605 555 1010 49 Find 3 Select the subscriber s name in the Subscribers list to display that sub scriber s information in the tabs located on the right hand side of the window 4 Select the Service Info tab to show the list of advanced services config ured for this subscriber see Figure 4 4 Figure 4 4 Service Info Tab General Info Address Info Service Info Internet Subscriber Services Name Call Logging a Voice Mail On Demand Conferencing Notify Universal Call Management OOOoOOOB Originating Call Management 5 If the subscriber has already been configured for the TCM Service then press the button next to the Term
24. bscribed lines are licensed in blocks of 25 lines by purchasing the expansion part number 2 2 Licensing The initial license for TCM DND includes the per line license for 100 lines Additional capacity is licensed in units of 25 lines 2 3 Service Options The configuration options for this service are managed in the APmax UI Terminating Call Management plug in These settings include options to return answer supervision private number treatment block the last caller DN via the main menu digit collection time out treatment on a service wide basis see section 8 2 4 Related Services The original AP Terminating Call Manager Service is the predecessor of this service November 2012 Innovative Systems L L C Proprietary D1150 04 Terminating Call Management Service Description 6 2 Licensing D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 3 Service Operation 3 1 Specifications Table 3 1 Specifications Specification Value Call Triggers Termination Attempt TA Feature Code FCD Administration Number NPA XXXXXXX Licensing The subscriber table is licensed in blocks of 25 Maximum Users The number of simultaneous users is limited by the number of announcement channels configured or memory concerns Announcements A detailed announcement listing can be provided upon request Billing Method This service will pr
25. e Service Provider Options This service includes a service provider option to return the Answer Indicator in the AIN message This results in the SSP returning answer supervision for the call This service includes a service provider option to temporarily suspend a subscriber without the loss of the subscriber s data This service includes flexible service provider control for the provision of announcements using Remote Intelligent Peripherals This service includes a service provider option for the treatment of calls where the caller did not dial anything digit collection time out These calls may be either disconnected or allowed to complete Peg Counters Four peg counters are maintained for each subscriber A peg counter AnnouncementCount indicates how many times the service has provided the announcement to a calling party A peg counter BlockedCount indicates how many callers were blocked by the subscribers blocked list A peg counter DialThroughCount indicates the number of callers that dialed 1 or waited for their call to complete A peg counter DisconnectCount indicates how many of those calls were not completed to the subscriber line SD1150 04 Terminating Call Management Service Description Innovative Systems L L C Proprietary November 2012 1 Introduction 3 This service is self subscribing If a trigger is received for a DN that is not in the table the service will automatically add that subscriber Thi
26. e known list Change the language toggle Turn the service ON Turn the service OFF Turn privacy ON oO OI NI O a AJ O Turn privacy OFF 3 2 8 3 Add Last Call to Blocked List If a subscriber enters a 0 at the main menu a check is made to determine if the services 1s configured to allow Last Calling DN blocking in the main menu If allowed and the Last Calling DN is available the number is added to the blocked list and a confirmation announcement is played Should the Last Calling DN not be available the service will play an announcement indicating the number is unavailable and cannot be blocked If the service is not configured to allow Last Calling DN blocking from the main menu the subscriber will be returned to the main menu 3 2 8 4 Add Number to Blocked List If a subscriber enters a 1 at the main menu they are prompted for a 10 digit number to add to the blocked list If the caller enters a 10 digit number the number is added to the blocked list and a confirmation announcement is played If something other than a 10 digit number is entered the service will play the invalid 10 digit number announcement and return to the main menu Adding a 10 digit number to the block list will remove the number from the known list if present 3 2 8 5 Remove Number from Blocked List If a subscriber enters a 2 at the main menu they are prompted for a 10 digit number to be removed from the blocked list I
27. e will be updated If the subscriber is suspended they will receive a temporarily suspended announcement and will then be disconnected 3 2 8 2 Dialed Feature Code If the dialed feature code matches the entry to Add the Last Caller the service will determine if the last calling number is available If the number is available the service will add the number to the blocked list and play the appropriate announcement If the number is unavailable the service will indicate that the last number is unavailable and cannot be blocked If the dialed feature code matches an Administration Access entry or is an NPA XXXXXXxX trigger the service will begin the administration main menu During the initial subscriber call to the service the main menu will be encountered and the service will prompt the subscriber to select a language for the menu options if the Second Language option is configured as active for the service Once this initial language choice has been made the initial prompt will not be repeated Table 3 2 Main Menu Options Digit Action 0 Add last calling DN to the blocked list 1 Add a number to the blocked list 2 Remove a number from the blocked list D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 3 Service Operation 15 Table 3 2 Main Menu Options Digit Action Remove all blocked numbers Add a number to th
28. ee tabs Settings see Section 4 1 3 Allow amp Block Lists see Section 4 1 4 and Do Not Disturb see Section 4 1 5 4 1 2 1 Adding TCM to a Subscriber in APmax UI 4 0 Follow these steps to add the Terminating Call Management Service to a subscriber 1 Locate the Subscriber Management screen at the bottom of the APmax UI window and retrieve the subscriber from the APmax system 2 Select in the treeview on the left hand side of the Subscriber Manage ment screen the icon of the Billing Service Address e g Location to which the TCM Service will be added 3 Press the Add button below the treeview to display a drop down list of available services see Figure 4 11 and select the Add Terminating Call Management menu command An Add Subscriber window similar to Figure 4 12 will be displayed Figure 4 11 Add Terminating Call Management Menu Command r X delete g Add New Subscriber 4 Add New Billing Service Address Press F1 for h Add Call Logging Add Large Scale Conferencing Add On Demand Conferencing Add Originating Call Management 3 Add Notify Plus Add Terminating Call Management 2 Add Universal Call Management Add Voice Mail W Add Switch Services D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 4 Subscriber Management 27 Figure 4 12 Add Subscriber Window Add Subscriber Phone Num
29. efault Subscriber System record will be checked when the change is saved to find out if the subscriber already has a username and password defined for access to Internet applications If a username and pass word are not found the Add Internet User window will be dis played see Figure 4 16 Figure 4 16 Add Internet User Window Add Internet User Sign In Name janejones Password o000 Verify Password 0000 Password Strength i Weak The Sign In Name must be unique among subscribers associ ated with the same Internet Access service provider and is used by the subscriber to log into Web Portal It is not case sensitive and may contain any combination of letters numbers and the following symbols period hyphen underscore at sign The minimum length of the Sign In Name is 1 and the maxi mum length is unlimited D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 4 Subscriber Management The Password is used in conjunction with the Sign In Name to allow the subscriber to log into Web Portal It is case sensitive and may contain letters numbers and the following symbols hyphen underscore The minimum length is determined by the Password Strength setting The maximum length is 20 charac ters New passwords must be also be entered into the Verify Pass word field to verify the Password has been typed correctly The Passwo
30. eir Allowed numbers list see Section 4 1 4 Maximum Blocked The maximum number of entries this TCM subscriber will be Numbers allowed to have in their Blocked numbers list see Section 4 1 4 TCM Status Last Calling Num The phone number of the last incoming call to this subscriber ber Announcement Hit The number of times the standard The number you have reached does not accept calls from telemarketers announce ment has been played for this subscriber s callers Disconnect The number of times the caller hung up instead of pressing 1 or staying on the line Blocked The number of calls blocked by the TCM Blocked numbers list Dial Through The number of unknown calls that dialed through the service they pressed 1 or stayed on the line instead of hanging up DND Settings Subscriber This field is used by the subscriber to suspend the Do Not Dis Enabled turb feature for their account without deleting their service set tings or preventing them from accessing their service settings If this field is set to True the DND feature is enabled or if it is set to False then the DND feature is disabled This field can be changed by the subscriber via the telephone interface or the Web Portal Service interface see Section 5 2 D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 4 Subscriber Management 33 Management This field allows service representa
31. f the caller enters a 10 digit number the number is removed from the blocked list and a confirmation announcement is played If the entered number is not found on the blocked list the caller is notified and the service returns to the main menu If the caller does not enter a 10 digit number the service will play the invalid 10 digit number announcement and return to the main menu 3 2 8 6 Remove All Blocked Numbers If the subscriber enters a 3 at the main menu the service will play an announcement asking for confirmation to remove all blocked numbers If the November 2012 Innovative Systems L L C Proprietary D1150 04 Terminating Call Management Service Description 16 3 Service Operation caller enters 1 all the numbers will be removed from the blocked list for that subscriber Any other digit will result in the operation being canceled and the service returning to the main menu 3 2 8 7 Add Number to Known List If a subscriber enters a 4 at the main menu they are prompted for a 10 digit number to add to the known list If the caller enters a 10 digit number the number is added to the known list and a confirmation announcement is played If something other than a 10 digit number is entered the service will play the invalid 10 digit number announcement and return to the main menu Adding a 10 digit number to the known list will remove it from the block list 3 2 8 8 Change Language If the caller enters a 5 at the ma
32. g Call Management Configuration Window D F Terminating Call Management Configuration APrmax 9511 Configuration Access Lists General Answer Supervision True License Warning Threshold 80 Second Language Allowed Unknown Number Caller ID Unavailable Voice Mail Admin Number 000 000 0000 Allow Distinctive Ring True Distinctive Ring Type Normal Use Classic Menu True Administration Feature Code 91 Block Last Number Feature Code 90 TM Auto Subscribe Allowed True Inactive Subscriber Retention Time days 90 Default Max Blocked Numbers 15 Default Max Known Numbers 15 Timeout Treatment Allowed Private Number Treatment Challenged Unknown Number Treatment Challenged Allow Adding Last Called Number True Dynamic Allowed List True Allow TCM Forward To Voice Mail True Perform Busy Check True DND Default Max Friend Numbers 15 Timeout Treatment Allowed Allow DND Forward To Voice Mail True Temination Attempt and Administration Feature SSNs 254 P Add X Delete General Answer Supervision Should answer supervision be sent when the call is connected to the TCM announcement Select True or False License Warning Threshold Enter the percentage of the TCM Service subscriber licenses that should be used before a minor alarm will be set on the AP
33. ge announcement times out Options include Allow Call Block Call and Send Call to Voice Mail Max Friend Entries The maximum number of entries this subscriber will be allowed to have in their Friends List Calls Completed w PIN The number of times the Dial Through PIN has been used by a caller to override the Do Not Disturb feature and ring this subscriber s phone Calls Blocked The number of calls blocked by the Do Not Disturb feature 5 3 2 Friends List The Friends List section see Figure 5 7 is used to manage the list of the subscriber s contacts and groups that are allowed to override the DND feature schedule defined in the Do Not Disturb Schedule section Section 5 3 3 Figure 5 7 Friends List Section Friends List Contacts _ Don Cuppy _ Gene Vold Friends List amp Randy Kee P s Ryan Tupper C amp Sales _ Greg Goldammer E T ee Groups _ Customer Service _ Operations _ Marketing Delete List Entry November 2012 Innovative Systems L L C Proprietary SD1150 04 Terminating Call Management Service Description 48 5 Internet Access Interface The left hand side of the Friends List section contains lists of the contacts and groups that have been defined by this subscriber in the My Contacts tab of the Web Portal Service interface For more information on the My Contacts tab see the Web Portal Service Descripti
34. gement row in the Service Info tab of the Sub scriber Management window can now be pressed to access TCM Sub scriber Management Figure 4 5 Phone Number The default 10 digit phone number of this subscriber This number cannot be changed from within this interface Name A non unique name or description associated with this sub scriber This description is used in various interfaces to help identify this subscriber TCM Subscriber Indicate whether or not the Terminating Call Management fea ture should be enabled for this subscriber Select True or False A subscriber must be enabled for TCM and or DND before they can be added DND Subscriber Indicate whether or not the Do Not Disturb feature should be enabled for this subscriber Select True or False A subscriber must be enabled for TCM and or DND before they can be added November 2012 Terminating Call Management Innovative Systems L L C Proprietary D1150 04 Service Description 24 4 Subscriber Management 4 1 1 2 Deleting TCM from a Subscriber in APmax UI 3 0 Follow these steps to delete the Terminating Call Management Service from a subscriber 1 Open the Subscriber Management interface and retrieve the subscriber from the APmax system 2 Select the Service Info tab in the Subscriber Management window 3 Select the Terminating Call Management row in the Service Info tab 4 Press the Delete button at the bottom of the tab
35. in menu the service will toggle the language option English Alternate The caller will be returned to the main menu which will play in the new language Menu option 5 is only available when the service is configured with the Second Language Option activated 3 2 8 9 Turn Service On If the caller enters a 6 at the main menu the subscriber s service ON OFF option will be set to ON The caller will hear a confirmation that the service is now on and will be returned to the main menu 3 2 8 10 Turn Service Off If the caller enters a 7 at the main menu the subscriber s service ON OFF option will be set to OFF The caller will hear a confirmation that the service is now off and will be returned to the main menu 3 2 8 11 Turn Privacy On If the caller enters an 8 at the main menu subscriber s privacy ON OFF will be set to ON The caller will hear a confirmation that the subscribers service privacy is set to ON Menu option 8 is only available when the service is configured for Privacy Option activated 3 2 8 12 Turn Privacy Off If the caller enters a 9 at the main menu subscriber s privacy ON OFF will be set to OFF The caller will hear a confirmation that the subscribers service privacy is set to OFF Menu option 9 is only available when the service is configured for Privacy Option activated 3 3 Automatic Table Maintenance Table maintenance is scheduled to run on a periodic basis When run it looks in the configuration table
36. inating Call Management row to open the Terminating Call Management Subscriber Management win dow see Figure 4 5 If the subscriber has not been configured for the TCM Service then see Section 4 1 1 1 for instructions on adding the ser vice to this subscriber and then return to this procedure 6 The left hand side of the Terminating Call Management Subscriber Management window contains the Subscribers section which can be used to add subscribers delete subscribers and retrieve TCM subscriber information from the APmax system The right hand side of the window is partitioned into three tabs that are used to manage the settings of the subscriber currently selected in the Subscribers section The Settings tab November 2012 Innovative Systems L L C Proprietary SD1150 04 Terminating Call Management Service Description 22 4 Subscriber Management is displayed by default when the window is opened The Settings Sec tion 4 1 3 Allow amp Block Lists Section 4 1 4 and Do Not Disturb Section 4 1 5 tabs are described in this chapter Figure 4 5 TCM Subscriber Management Window FP Terminating Call Management Subscriber Management Suess Settings Allow amp Block Lists Do Not Disturb 605 555 1200 605 555 1200 Phone Number Second Language Not Set General Internet Access True Voice Mail Admin Number 605 555 2000 Allow Distinctive Ring True TCM Enabled True DND Enabled Last Accessed Forward To
37. ist using the instructions given below To add a phone number to the Allowed List press the Add button located below the list A window similar to Figure 4 18 will be displayed Figure 4 18 Add Allowed List Number Add Allowed List Number Phone Number 605 995 6120 November 2012 Innovative Systems L L C Proprietary D1150 04 Terminating Call Management Service Description 36 4 Subscriber Management Enter a 10 digit phone number into the Add Allowed List Number window and press the OK button to add the number to the list The maximum number of entries allowed in the list is determined by the value in the Maximum Allowed Numbers field To delete a phone number from the Allowed List select the phone number and press the Delete button located below the list A delete confirmation prompt will appear Press the Yes button in the prompt to complete the deletion or press the No button to cancel the deletion 4 1 4 2 Blocked List Management The Blocked List displays the phone numbers that are not allowed to complete calls to the current subscriber To add a phone number to the Blocked List press the Add button located below the list A window similar to Figure 4 19 will be displayed Figure 4 19 Add Blocked List Number Add Blocked List Number Phone Number 605 555 1000 Enter a 3 6 7 or 10 digit phone number into the Add Blocked List Number window and press the OK button to add the number to the li
38. k press the Apply button to update the weekly calendar with the changes Additional days of the week may be selected and updated until all desired changes are complete Press the Exit button to close the Schedule DND window 4 1 5 2 Friends List Tab The Friends List tab see Figure 4 22 of the Terminating Call Management Subscriber Management window is used to manage the list of the subscriber s contacts and groups that are allowed to override the DND feature schedule defined in the Schedule tab Section 4 1 5 1 D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 4 Subscriber Management 39 Figure 4 22 Friends List Tab Settings Allow amp Black Lists Do Not Disturb Schedule Friends List Contacts Friends EF Don Cuppy Customer Service l Gene vold a Randy Kee lam Greg Goldammer lam Ryan Tupper Q John Cersosimo Q Josh Gillen Groups SA Sales s Operations Marketing Contacts and groups in the Friends List tab are defined by the subscriber using the Web Portal Service interface and require the subscriber to be enabled for Integrated Web Portal features See the Web Portal Service Description for more information To add a contact or group to the Friends list select the contact or group in the lists on the left hand side of the tab and press the Set button located below the appr
39. l Unknown Number Treatment How should the TCM Service handle unknown numbers Options include Allowed Blocked Challenged and Forward to Voice Mail Allow Adding Last Called Number Should subscribers be allowed to add the last calling number to their Blocked Numbers list Select True or False Dynamic Allowed List Should the calling party for calls that are completed be automatically added to the Allowed Numbers list so they are not challenged again Select True or False Allow TCM Forward To Voice Mail Should calls handled by TCM features be allowed to be forwarded to Voice Mail Select True or False Perform Busy Check Set to True to perform a busy check query to the switch before TCM challenges a call This will prevent calls from being challenged if they are going to end in a busy signal Select False to disable the busy check Note This setting requires the following minimum package versions to be installed on the APmax TCM 3 1 54 and Telephony 4 1 53 DND Default Max Friend Numbers Enter the maximum number of entries that TCM subscribers with Do Not Disturb features enabled will be allowed to have in their Friends list Timeout Treatment Should a call be allowed to complete when the challenge announce ment times out or should the call be disconnected Options include Allowed Blocked and Forward to Voice Mail Allow DND Forward To Voice Mail Should call
40. l encounter the Telemarketer announcement at least once when placing a call to the subscriber Figure 8 4 Access Lists Tab Terminating Call Management Configuration APmax Mitchell DEAR Configuration Access Lists Known Telemarketers Telemarketer Number Times this Telemarketer has Called oooan00 111 111 1111 555 723 492 777 5839 i X Delete Allowed NPA NX s NPA NxXX 605 995 605 996 tae D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 8 Provisioning and Administration 61 Management of the two lists in the Access Lists tab are discussed below 8 3 2 1 Known Telemarketers To add a 3 6 7 or 10 digit number to the Known Telemarketers list press the Add button located below the list An Add Telemarketer input window see Figure 8 5 will be displayed Enter the number of the telemarketer and press the OK button To delete a number from the Known Telemarketers list select the phone number to delete and press the Delete button located below the list A delete confirmation message window will be displayed Press the Yes button in the message window to accept the delete or press the No button to cancel the delete The Times this Telemarketer has Called column in this section displays a count of how many times the Terminating Call Management Service has blocked a call from the associ
41. max sys tem November 2012 Terminating Call Management Innovative Systems L L C Proprietary SD1150 04 Service Description 58 8 Provisioning and Administration Second Language Should alternate language announcements be available to subscrib ers for use with TCM Service configuration menus Select Allowed or None Unknown Number Caller ID Enter the text a subscriber will see on their Caller ID if an unknown caller dials through the service they press 1 or stay on the line instead of hanging up This field may be up to 15 characters in length Voice Mail Admin Num ber Enter the 10 digit phone number to use when sending calls to Voice Mail Allow Distinctive Ring Should a distinctive ring be used for friendly calls Select True or False Distinctive Ring Type Select the type of distinctive ring that will be used if Allow Distinctive Ring is set to True Options include Normal Intergroup Special EKTS and Reminder Use Classic Menu Should the service administration menus of the TCM Service on the classic AP system be used instead of the APmax administration menus Select True or False Administration Fea ture Code Enter the feature code used by subscribers to administer their TCM Service settings This code must be 3 characters in length Block Last Number Feature Code Enter the feature code used by subscribers to add the last calling number t
42. ms 1 3 Benefits to the End User The primary targets for this service are residential customers who are frustrated or annoyed by calls from telemarketers There are no additional subscriber options to this service This service will provide relief to subscribers who are annoyed by telemarketer or other nuisance calls With the DND feature the subscriber is able to avoid unwanted calls when desired yet the subscriber can still receive calls from selected callers who know the override code November 2012 Innovative Systems L L C Proprietary SD1150 04 Terminating Call Management Service Description 4 1 Introduction 1 4 Benefits to the Telephone Company This service provides customer satisfaction and service provider differentiation This service may also allow the telephone company to gain accounts from its competitors and additional monthly revenue from the service The number of complaints about nuisance calls should decrease D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 2 Licensing 2 1 Part Numbers The service part number described by this document is Table 2 1 Service Part Number Part Number Description 863050 Terminating Call Manager Service with 100 lines Table 2 2 Expansion Part Number Part Number Description 863051 25 subscribed lines The Service Part Number does not include any lines Su
43. ning For more information see the Innovative Systems document on using the APmax with the appropriate switch type Database Backup and Restore Database transactions on the APmax are recorded to an internal transaction log All applicable data is automatically backed up This process is performed as a background operation and is transparent to the user Terminating Call Management Administrative Settings The Terminating Call Management Configuration add on allows telephone company service administrators to configure administrative settings on a per system basis for the Terminating Call Management Service TCM provided by the Innovative Systems APmax To access the Terminating Call Management Configuration interface right click on the system s icon jj in the APmax UI Command Center window to invoke a popup menu and select the System Configuration Terminating Call Management Configuration command as illustrated in Figure 8 1 below The name of the system for which you are configuring TCM settings will be displayed at the top of the Terminating Call Management Configuration window Figure 8 2 November 2012 Innovative Systems L L C Proprietary SD1150 04 Terminating Call Management Service Description 56 8 Provisioning and Administration Figure 8 1 Terminating Call Management Configuration Menu Command Mitchell Call Logging Portal Settings Calling Names vos System Surveillance Ethernet Configuration
44. nuisance callers The TCM service gives the subscriber control over who may call their account and when calls get delivered to their phone 1 1 1 Known Caller List The TCM service creates a known caller list for each subscriber Calls that are received by a unknown party the number is unavailable or is not on the known caller list are intercepted These callers will hear The number you have reached does not accept calls from telemarketers If you are a telemarketer please add this number to your do not call list and hang up now Otherwise press 1 or stay on the line The service permits the definition of a Local Calling Area from which callers will not encounter the telemarketer announcement unless they are on the Local Telemarketer Directory Number DN list Using this method all non local callers will encounter this feature at least once when placing a call to the subscriber If the caller presses a 1 the calling number will be added to the known caller list for that subscriber and the calling party will not encounter the service again 1 1 2 Blocked Caller List The TCM service maintains a list of blocked callers for each subscriber If a TCM subscriber receives a call from a DN on this list the caller will be notified that the number they have reached does not accept calls from the phone number they are calling from The TCM service allows the subscriber to use a feature code or phone number to access an administra
45. numbers that are not allowed to complete calls to the current subscriber Additional details about these lists are given below Figure 4 17 November 2012 Innovative Systems L L C Proprietary D1150 04 Terminating Call Management Service Description 34 4 Subscriber Management Figure 4 17 Allow amp Block Lists Tab Settings Allow amp Block Lists Do Not Disturb Allowed List Phone Number Last Call Date Number of Calls Enduring 605 995 6120 12 30 2008 9 45 PM 0 True K bite Blocked List Phone Number Last Call Date Number of Calls Enduring PY 605 555 1000 12 30 2008 9 47 PM 605 555 9000 12 30 2008 9 47 PM 0 True K bet The Allowed List and Blocked List both have the following columns of information for each number listed Phone Number this number The phone number that is allowed or blocked This must be 10 digits for allowed numbers but may be 3 6 7 or 10 digits for blocked numbers All other information in this row pertains to Last Call Date The last date and time the associated phone number called the subscriber or the date and time the associated phone number was added to the list whichever is the most recent Number of Calls subscriber The number of times this phone number attempted to call the D1150 04 Innovative Systems L L C Proprietary Terminating Call Management November 2012 Service Description 4 Subscriber Management
46. o the logged in subscriber D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 5 Internet Access Interface 45 Figure 5 4 Blocked Number List Section Blocked Number List Choose a Recent Call Blocked List 605 996 1306 Wednesday 02 00 PM x 605 555 1000 L johnc amp 605 555 9000 605 996 1301 Wednesday 02 00 PM Unavailable 605 996 1303 Wednesday 01 57 PM tahle 6 6 of Enter Phone Number Delete List Entry The Choose a Recent Call list on the left hand side of the Blocked Number List section contains a list of the phone numbers who have recently called the subscriber Note The Choose a Recent Call list is only available if the logged in subscriber is enabled for Integrated Web Portal features See the Web Portal Service Description for more information The Blocked List on the right hand side of the section displays a list of the phone number that are not allowed to call the subscriber To add a phone number from the Choose a Recent Call list to the Blocked List select a phone number in the list and press the arrow C button located to the right of the list The selected number will be added to the Blocked List To add a specific phone number to the Blocked List that is not in the Choose a Recent Call list enter the 10 digit phone number into the Enter Phone Number field on the left hand side of the section and then press the arrow
47. o their Blocked Numbers list This code must be 3 charac ters in length TCM Auto Subscribe Allowed Should the called party be automatically added as a TCM subscriber when a Termination Attempt trigger is received Select True or False Inactive Subscriber Retention Time days Enter the number of days a subscriber must not have received any calls which indicates their phone has likely been disconnected before that subscriber is automatically deleted from the TCM Ser vice Default Max Blocked Numbers Enter the default maximum number of entries that TCM subscribers on this APmax will be allowed to have in their Blocked Numbers list The factory default maximum list size is 15 Default Max Known Numbers Enter the default maximum number of entries that TCM subscribers on this APmax will be allowed to have in their Allowed Numbers list The factory default maximum list size is 15 Timeout Treatment Should a call be allowed to complete when the challenge announce ment times out or should the call be disconnected Options include Allowed Blocked and Forward to Voice Mail D1150 04 Terminating Call Management Innovative Systems L L C Proprietary November 2012 Service Description 8 Provisioning and Administration 59 Private Number Treat ment How should the TCM Service handle private numbers Options include Allowed Blocked Challenged and Forward to Voice Mai
48. on The Friends List on the right hand side of the section displays the contacts and groups that are allowed to bypass the schedule restrictions of this subscriber s Do Not Disturb feature To add a contact or group to the Friends List check the box next to the contact or group in the lists on the left hand side and press the arrow button located to the right of the appropriate list The checked items will be added to the Friends List Items can be removed from the Friends List by selecting them in the list and pressing the Delete List Entry button located below the list 5 3 3 Do Not Disturb Schedule The Do Not Disturb Schedule section see Figure 5 8 displays a weekly calendar that is used to define the time of day when the DND feature is active Figure 5 8 Do Not Disturb Schedule Interface Do Not Disturb Schedule EENEN Ea Ea The DND feature by default is inactive 24 hours a day 7 days a week and will remain so unless the schedule is changed To configure the DND feature to be active for an entire day select the day of the week in the Day selection box and also select the All Day option in the Start Time selection box Next press the Add button The Add button may also be displayed as a Save button if there is an ongoing edit being made to the schedule for the selected day of the week SD1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 5
49. opriate list The selected item will be added to the Friends list Items can be removed from the Friends list by selecting them in the Friends list and pressing the Remove button located below the list November 2012 Innovative Systems L L C Proprietary SD1150 04 Terminating Call Management Service Description 40 4 Subscriber Management D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 41 5 Internet Access Interface 5 1 Introduction This chapter contains information on the Internet Access interfaces that may be used by Terminating Call Management Service subscribers to manage their service settings The Web Portal Terminating Call Management feature allows end users to manage their Terminating Call Management TCM feature settings see Section 5 2 and Do Not Disturb DND feature settings see Section 5 3 from their PC using a Web browser based interface See the Web Portal Service Description for requirements and general usage information about the Web Portal Service 5 2 Web Portal Terminating Call Management The Terminating Call Management web interface see Figure 5 1 is accessed by following these steps 1 Login to the Web Portal Service see the Web Portal Service Description for more information 2 Select the My Settings tab 3 Click Call Management in the Categories section 4 Press the expand button next to Terminating Call
50. ovide no additional billing mechanism beyond normal switch billing 3 2 Service Flow 3 2 1 AIN Activation This service is activated by reception of an AIN trigger from the switch This trigger is either a Termination Attempt TA trigger when a call attempts to terminate to a subscribed line or a Feature Code FCD trigger when a subscriber dials a feature code or an Administration Number POPD code trigger NPA XXXXXXX provisioned in the switch When the AIN trigger is received by the service it first determines if the AIN trigger is one of the expected types If the trigger type is not TA FCD or POPD the service will return an Application Error message to the switch with an error type of Unexpected Message November 2012 Innovative Systems L L C Proprietary SD1150 04 Terminating Call Management Service Description 8 3 Service Operation 3 2 2 Termination Attempt Trigger Upon receipt of a Termination Attempt trigger TA the TCM DND service will determine the appropriate call treatment based upon the configured services for the subscriber as depicted in the Figure 3 1 Figure 3 1 TA Trigger Handling TA Trigger Write Unexpected Trigger information to Log Complete Call Allow Auto Subscribe Create Subscriber Record TCM enabled DND Management Enabled Update Calls Received Count and Access Time DND Subscriber Enabled Yes 3 2 3 Terminating Call Management
51. owed v Override Code 9182 Maximum Friends List Count 15 DND Status a Calls Blocked Override Codes Collected General Phone Number The 10 digit phone number of the subscriber that is currently being managed All other data displayed in this window per tains to this subscriber November 2012 Terminating Call Management Innovative Systems L L C Proprietary D1150 04 Service Description 30 4 Subscriber Management Second Language The alternate language preference of this subscriber This set ting is not applicable if the Second Language setting in the TCM Configuration add on see Section 8 3 1 is set to None Options for this field include English Spanish and Not Set The default value is Not Set which if a second language is allowed will result in the subscriber being prompted to select either English or Spanish the first time they access the adminis trative telephone interface If a second language is allowed subscribers can change their language preferences at any time using the telephone interface Internet Access Select True in this field to allow the subscriber to manage their Terminating Call Management Service account at their com puter using the Web Portal Service See Section 5 2 Web Portal Terminating Call Management for more information Select False to disable access to TCM features in the Web Por tal Service for this subscriber If True is selected the subscriber s D
52. r of the Subscriber Management screen to choose the type of identification e g Phone Number E mail Address you wish to use to locate the subscriber 3 Enter the appropriate identification information e g 10 digit directory number e mail address of the subscriber into the field next to the Find button in the Subscriber Management screen 4 Press the Find button The subscriber s information will be retrieved and the name of the subscriber will be displayed in the treeview on the left hand side of the Subscriber Management screen If the subscriber is not found see the APmax User Manual for instructions on adding new subscribers to the APmax system November 2012 Innovative Systems L L C Proprietary SD1150 04 Terminating Call Management Service Description 26 4 Subscriber Management 5 6 Select the Terminating Call Management service item amp ESL located below the subscriber s name in the treeview on the left hand side of the Subscriber Management screen The right hand side of the Subscriber Management screen will change into the TCM Subscriber Management interface and the selected sub scriber s settings will be displayed If the Terminating Call Management service item EEEE is not available for this subscriber then see Section 4 1 2 1 for instructions on adding the TCM Service to this subscriber and then return to this procedure The TCM Subscriber Management interface is partitioned into thr
53. rd Strength meter is used to indicate the strength of anew password The minimum strength required for new passwords is configured on a per system basis in the Internet Access Settings interface of the APmax UI See the APmax User Manual for more information on how Password Strength is determined Enter the subscriber s Sign In Name and Password verify the password and press the OK button to complete the configuring of this subscriber for Internet Access Voice Mail Admin Number Enter the 10 digit phone number to use when routing callers to Voice Mail Allow Distinctive Ring Should a distinctive ring be used for friendly calls to this sub scriber Select True or False TCM Enabled Set to True to enable the Terminating Call Management feature for this subscriber or set to False to disable the feature DND Enabled Set to True to enable the Do Not Disturb feature for this sub scriber or set to False to disable the feature Last Accessed The last time the TCM Service data for this subscriber was updated via the telephone Web Portal Service or this add on Forward To Voice Mail Count The number of blocked calls that were forwarded to the sub scriber s Voice Mail TCM Settings Subscriber Enabled This field is used by the subscriber to suspend the TCM feature for their account without deleting their service settings or pre venting them from accessing their service set
54. rd to VM Subscriber VES DI ik N Announcement Allowed WZ No No onfigurati allow TCM Forward to VM Subcriber Forward to VM No B Yes No No Timeout Blocked Timeout Play Challenge Blocked Announcement No Timeout Allowed No Forward to VM 1 Pressed vese A ves A Yes No No onfiguratte allow TCM Forward to Yes Forward to VM VM No No No D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 3 Service Operation 13 3 2 7 Private Number Call Treatment If the service is configured for private number blocking and subscribers privacy option is ON then the Presentation Indication will be examined If the call comes from a private number the service provides call treatment as depicted in the following flow diagram see Figure 3 6 Figure 3 6 Private Number Call Flow Add Caller to Allowed List Update Blocked Counts Block Call Update Allowed Counts Store Caller Number in Last Caller Subscriber Allowed No emfiguratha allow TCM Forward to VM 1 Pressed Yes Forward to VM Play Challenge Subcriber Forward to Distinctive Ring Play Private to VM Announcement Announcement 1 Pressed ve A 3 Timeout Yes Yes Timeout Yes Blocked Blocked No No No Ti
55. ription 64 List Of Terms D1150 04 Proprietary November 2012 Terminating Call Management Service Description 65 Bibliography Bellcore AINGR Switching Systems SSP Processing of SCP Adjunct Messages GR 1298 CORE Issue 9 November 2003 Bellcore AINGR Switch SCP Adjunct Interface GR 1299 CORE Issue 9 November 2003 Note Bellcore is now known as Telcordia Innovative Systems L L C APmax User Manual Release 3 0 Document 714950 Innovative Systems L L C APmax User Manual Release 4 0 Document 715010 Innovative Systems L L C APmax User Manual Release 4 1 Document 715015 Innovative Systems L L C APmax User Manual Release 4 2 Document 715020 November 2012 Proprietary SD1150 04 Terminating Call Management Service Description 66 Bibliography D1150 04 Proprietary November 2012 Terminating Call Management Service Description APmax Service Description Terminating Call Management Copyright 2012 Innovative Systems L L C All rights reserved The information disclosed herein is proprietary to Innovative Systems L L C or others and is not to be used by or disclosed to unauthorized persons without the written consent of Innovative Systems L L C The recipient of this document shall respect the security status of the information Document number SD1150 Version 04 Security Proprietary Date November 2012 Address comments to APmax Support Innovative Systems L L C 1000
56. s Friends List C Don Cuppy a amp Randy Kee C Gene vold c B Customer Service B Sales _ Greg Goldammer Groups _ Operations _ Marketing Delete List Entry X O Changes to fields in the Do Not Disturb interface will not become active until they are saved by pressing the Save button in the lower right corner of the screen 5 3 1 General Settings amp Statistics The General and Statistics sections see Figure 5 6 are used to configure DND settings and display DND call statistics SD1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 5 Internet Access Interface 47 Figure 5 6 General Settings amp Statistics Section Enable Service Dial Through PIN Timeout Treatment Statistics Max Friend Entries 15 Calls Blocked 0 1234 Calls Completed w PIN 0 Send Call to Voice Mail v The following settings and statistics are found in this section Enable Service Check this box to turn on the DND features or uncheck this box to turn off the DND features Dial Through PIN The 4 digit Personal Identification Number PIN that will allow callers to override the Do Not Disturb feature and ring this subscriber s phone The default value of this field for a new subscriber is 9182 Timeout Treatment How should the DND feature handle the call if the challen
57. s blocked by the TCM Blocked numbers list see Section 5 2 3 Max Blocked Numbers The maximum number of entries this TCM subscriber will be allowed to have in their Blocked numbers list see Section 5 2 3 Disconnects The number of times the caller hung up instead of pressing 1 or staying on the line Dial Throughs The number of unknown calls that dialed through the service they pressed 1 or stayed on the line instead of hanging up Max Allowed Numbers The maximum number of entries this TCM subscriber will be allowed to have in their Allowed numbers list see Section 5 2 2 Changes to fields in the General section will not become active until they are saved by pressing the Save button in the lower right corner of the screen Terminating Call Management 5 2 2 Allowed Number List The Allowed Number List section see Figure 5 3 is used to manage the phone numbers that will never be intercepted by the TCM Service when attempting to call the logged in subscriber November 2012 Innovative Systems L L C Proprietary D1150 04 Service Description 44 5 Internet Access Interface Allowed Number List Choose a Recent Call _ table 66 605 996 1306 Wednesday 02 00 PM _ johnc Figure 5 3 Allowed Number List Section Allowed List a b 605 555 1234 605 995 6120 605 996 1301 Wednesday 02 00 PM _ Unavailable 605 996 1303 Wednesday 01 57 PM P Enter Phone Number
58. s handled by Do Not Disturb features be allowed to be forwarded to Voice Mail Select True or False The Termination Attempt and Administration Feature SSNs list at the bottom of the Configuration tab is used to designate the subsystem numbers used by the Terminating Call Management Service At least one SSN must be defined for subscribers to administer their TCM settings via the phone To add a subsystem number to the list press the Add button below the list The Add SSN input window Figure 8 3 will be displayed Enter the new subsystem number and press the OK button November 2012 Terminating Call Management Innovative Systems L L C Proprietary D1150 04 Service Description 60 8 Provisioning and Administration 8 3 2 Figure 8 3 Add SSN Window To delete a subsystem number select it in the list and press the Delete button below the list A delete confirmation prompt will be displayed Press the Yes button in the prompt to complete the deletion Access Lists The Access Lists tab see Figure 8 4 is used to define NPA NXX s that will be exempt from the Telemarketer announcement unless the calling number is found in the list of phone numbers that are being used by telemarketers The list of telemarketer phone numbers in the local calling area is maintained in the Known Telemarketers section of this tab Calling numbers that do not have their NPA NXX found in the Allowed NPA NXXs section of this tab wil
59. s makes adding new subscribers as easy as adding the Termination Attempt TA trigger to the station and feature code access to the station 1 1 6 Do Not Disturb Feature This service integrates a Do Not Disturb DND feature that allows a subscriber to define a time period during which incoming terminating calls can be restricted Incoming calls can be completed even when restricted if the calling party inputs a specific override code The subscriber administers the DND features using the web portal by defining the start time and the stop time and by enabling and disabling the service If the same time is entered for the start time and the stop time the service will be time enabled for the entire day The restriction can be enabled or disabled without affecting the time setting The call processing portion of the service is initiated by a Terminating Trigger 1 2 Applicability and Limitations This service runs under the AIN SCP feature of the APmax This service requires APmax Release 3 0 or greater Operation of this feature requires SS7 connectivity to one or more switches equipped with AIN The service of an AIN announcement machine is required The APmax configured with the announcement system is capable of providing the required announcements All announcement files needed by the APmax announcement system are provided with this service The service is equally capable if announcements are provided by switch based mechanis
60. st The maximum number of entries allowed in the list is determined by the value in the Maximum Blocked Numbers field To delete a phone number from the Blocked List select the phone number and press the Delete button located below the list A delete confirmation prompt will appear Press the Yes button in the prompt to complete the deletion or press the No button to cancel the deletion Do Not Disturb Tab The Do Not Disturb tab is partitioned into two tabs that are used to manage the Do Not Disturb DND feature schedule see Section 4 1 5 1 and the contacts that are allowed to bypass the DND feature see Section 4 1 5 2 These tabs are described in the following sections 4 1 5 1 Schedule Tab The Schedule tab see Figure 4 20 of the Terminating Call Management Subscriber Management window displays a weekly calendar that is used to define the time of day when the DND feature is active D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 4 Subscriber Management 37 Figure 4 20 Schedule Tab Settings Allow amp Block Lists Do Not Disturb Schedule Friends List Tue Wed Thu Fri The DND feature by default is inactive 24 hours a day 7 days a week and will remain so unless the schedule is changed To change the DND schedule press the Set button located at the bottom of the Schedule tab A Schedule DND window similar to Figure 4 21
61. t screen the Terminating Call Management service item amp SMS Les as illustrated in Figure 4 13 November 2012 Innovative Systems L L C Proprietary SD1150 04 Terminating Call Management Service Description 28 4 Subscriber Management Figure 4 13 Terminating Call Management Service Selected Subscriber Management Subscribers Phone Number 6055551010 yp Find B Jim Jones 1000 innovative Drive Mitchell SD 57301 amp Call Logging b Voice Mail 8 On Demand Conferencing Ww Notify gt Universal Call Management Gear Padd gt XK Delete 3 Press the Delete button located below the treeview A delete confirma tion prompt Figure 4 14 will be displayed Choose Yes in the prompt to remove the service from the subscriber Figure 4 14 Delete Service Prompt Delete Are you sure you wish to delete this service Settings Tab The Settings tab contains standard subscriber information properties A typical example of the Settings tab can be seen in Figure 4 15 The contents the Settings tab are divided into five sections General TCM Settings TCM Status DND Settings and DND Status General settings apply to all Terminating Call Management Service subscribers TCM Settings and TCM Status apply to subscribers who have TCM features enabled on their account DND Settings and DND Status apply to subscribers who have Do Not Disturb features enabled on their account D1150 04
62. tings If this field is set to True the TCM feature is enabled or if it is set to False then the TCM feature is disabled This field can be changed by the subscriber via the telephone interface or the Web Portal Service interface see Section 5 2 31 November 2012 Terminating Call Management Innovative Systems L L C Proprietary D1150 04 Service Description 32 4 Subscriber Management Management This field allows service representatives to suspend the TCM Enabled feature for a subscriber without deleting the subscriber Select True to enable the TCM feature for this subscriber or select False to disable the TCM feature This field is not subscriber changeable The subscriber s Allowed and Blocked lists will not be deleted if this field is set to False Private Caller How should the TCM Service handle private numbers for this Treatment subscriber Options include Allowed Blocked Challenged and Forward to Voice Mail Unknown Number How should the TCM Service handle unknown numbers for this Treatment subscriber Options include Allowed Blocked Challenged and Forward to Voice Mail Timeout Treat How should the TCM Service handle the call if the challenge ment announcement times out Options include Allowed Blocked and Forward to Voice Mail Maximum Allowed The maximum number of entries this TCM subscriber will be Numbers allowed to have in th
63. tive menu from which they can add or remove a specific number block the last calling number subject to service settings remove all numbers from the blocked list add a caller to the known list or turn the service November 2012 Innovative Systems L L C Proprietary SD1150 04 Terminating Call Management Service Description 2 1 Introduction on and off In addition the subscriber may dial another feature code to simply block the last calling number If private number blocking is activated and the subscriber has activated this option for their DN private callers will hear the message The number you have reached does not accept calls from telemarketers or private callers If you are a telemarketer please place this number on your do not call list and hang up nov If you are not a telemarketer please press 1 to reveal your caller ID information and your call will be completed Otherwise please hang up If the caller presses a 1 the service will change the privacy status on the Calling Number to Presentation Allowed and complete the call Menu Language Option The service may be configured to provide the subscriber with the option to hear menu options in English or an alternate language and to allow the subscriber to designate use of English or the alternate language from the main menu If configured for two languages the subscriber will be asked to choose a language upon entering administration for the first tim
64. tives to suspend the Do Not Enabled Disturb feature for a subscriber without deleting the subscriber Select True to enable the DND feature for this subscriber or select False to disable the DND feature This field is not sub scriber changeable The subscriber s Friends list will not be deleted if this field is set to False Timeout Treat How should the DND feature handle the call if the challenge ment announcement times out Options include Allowed Blocked and Forward to Voice Mail Override Code The 4 digit Personal Identification Number PIN that will allow callers to override the Do Not Disturb feature and ring this sub scriber s phone The default value of this field is 9182 Maximum Friends The maximum number of entries this subscriber will be allowed List Count to have in their Friends list see Section 4 1 5 2 DND Status Calls Blocked The number of calls blocked by the Do Not Disturb feature Override Codes The number of times the Override Code has been used by a Collected caller to override the Do Not Disturb feature and ring this sub scriber s phone 4 1 4 Allow amp Block Lists Tab The Allow amp Block Lists tab see Figure 4 17 of the Terminating Call Management Subscriber Management interface contains two lists of phone numbers The Allowed List is used to manage the phone numbers that are never intercepted by the TCM Service and the Blocked List is used to manage the phone
65. y and easily loaded using the APmax UI import and download functions No special switch translations other than deploying AIN adding the required trigger to the line setting up the announcement unit and setting up the appropriate routing of AIN messages to and from the AP providing the service are required November 2012 Innovative Systems L L C Proprietary D1150 04 Terminating Call Management Service Description 18 3 Service Operation D1150 04 Innovative Systems L L C Proprietary November 2012 Terminating Call Management Service Description 19 4 Subscriber Management 4 1 Terminating Call Management Subscriber Management The Terminating Call Management Subscriber Management add on allows telephone company service administrators to manage subscribers to the Terminating Call Management TCM Service provided by the Innovative Systems APmax The method used to access the TCM Subscriber Management interface is dependent on the version of APmax User Interface APmax UJ installed on your computer See the following sections for instructions on accessing TCM Subscriber Management for your version of the APmax UI e Section 4 1 1 Subscriber Management in APmax UI 3 0 e Section 4 1 2 Subscriber Management in APmax UI 4 0 The remainder of Section 4 1 contains instructions for managing TCM subscriber settings e Section 4 1 3 Settings Tab e Section 4 1 4 Allow amp Block Lists Tab e Section 4 1 5

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APmax™ - Innovative Systems