Cerberus User Manual
Contents
1. myCerberus com O Ell After verifying the information is correct the following widow is displayed Dr T BC A at Kelowna Office User Smith Keith UserlD 2400 mils Hee ue Elles Video Recermed Mam Room 18m28s crith Eeth Turn DVE OH Kelowna Office Main Room 19m54s Smith Eeth Turn DVE OFF Kelowna Office Parking Lat elm 33s Smith Eeth IEEE T cam Parking Lot Kelowna Office meea eee re CE eee or Parking Lot Man Room Kelowna Offic ice Main Room 1d1h22m488 Smith Feith Disarm System Kelowna Office Acknowledge 141h31m24s MEA ECO Emergency Phone Emergency ene ce Ce Eee eee ES ES eas 4 The Main Window is divided into a number of different Sections MAIN PAGE OVERVIEW TOP Status and Functions por Ha A EN LA DePUS CU 3 P 3 x ds Es a res d E g T e F T THE TOP STATUS Shows the Group Name site Name can be set under the INFO page Current System Status NOT MONITORED ARMING ARMED TRIGGERED or EMERGENCY The Next 3 Buttons perform basic system functions ARM DISARM and ACK The grouping on the far right will change the display in the main display section MAIN Window Settings Contacts amp Info LEFT SIDE CAMERA VIEWER LINKS The left side shows a display of camera Icons representing each of the physical cameras Clicking on the icon will display the Real time Viewer for the linked camera Note DVR on the camera icon indicate2. Y CERBI VIDEO SECURITY SYSTEM S User Manual Tsunami Solutions Ltd y a A Li Dg a F un ds a Pra ss ta AS p A PA PRA Sry Cerberus User Manual Congratulations on subscribing to the most advanced Home Office Security system available in the market today featuring real time Video Verification Cerberus is easy to install and very simple to operate Your security system can be armed and disarmed from anywhere from your phone or your computing device In the event of a security breach Cerberus will immediately notify you and allow you to verify if the security breach is a criminal break in If through video verification you determine a break in has occurred you can report a VERIFIED IN PROGRESS emergency to your local police and be confident that they will respond with high priority Cerberus provides an intuitive and easy to use User Interface that is second nature to operate by anyone familiar with an answering machine and Internet browser We have endeavoured to make Cerberus so simple to use that a User s Manual should not normally be necessary This manual will act more as a reference guide rather than a mandatory training document should you have any questions about the operation of the system It is assumed that you have already configured your Cerberus system see Cerberus Quick Start Sheet Each Customer has been assigned a Customer Configuration Record attached to the Quick Start sheet that i
3. details many common phone instructions can be found on our support page at http www mySecurityLine com support htm Access the System To access the system program this string in to a hot key on your phone 1604xxxyyyyp10100 00 Note p denotes pause Some phone use as a pause Part 1 enter in the phone number of the SecurityLine Server 1604xxxyyyyp10100 00 Part 2 Enter a pause so that the phone can be answered a second pause may be required to be added depending on your phone pause delay time 1604xxxyyyyp10100 00 Part 3 Enter your User Login ID followed by the sign 1604xxxyyyyp 10100 t00 t Part 4 Enter your password followed by the sign 1604xxxyyyyp 10100 00 When your phone has completed dialling you will be identified and authenticated and the menu will be played Select any options To set up 2 hot keys arm and disarm If you wish to simplify even more you can setup two speed dials as follows ARM SYSTEM To ARM the system program this string in to a hot key on your phone 1604xxxyyyyp10100 00 Note p denotes pause Some phone use as a pause Part 1 enter in the phone number of the SecurityLine Server 1604xxxyyyyp10100 00 Part 2 Enter a pause so that the phone can be answered a second pause may be required to be added depending on your phone pause delay time 1604xxxyyyyp10100 00 Part 3 Enter your User Login ID followed by the sign 16
4. Also the dial out numbers for Users The Dial out list shows the Users that are on the Dial out list and the order they are called in Click to delete or to edit the time delay Use the Add to List to add a new User The number to the right of the name is the time delay from an EMEREGENCY event User Settings The User Setting page is displayed by selecting the Add User button or by right clicking on a blue User in the list The following page is displayed FirstName Gabel LastName Caldwell Login 20702 Email Gabriel hts bc ca 60472286235240fido ca Address a IVR Phone s Edit Password a RePassword P Comments Save Cancel Delete The following is a description of all the fields in a User record First Name Enter 1 name of User Last Name the User s Family name Login Fixed by the System May not be changed by User Email this is the email address the system will send messages to in the event of an Emergency For multiple email addresses or pagers separate with IVR Phone s Push the Edit button to add or change dial out numbers The following page is displayed 604 722 0252 1 Delete Number Ordering _ Add The number is the number s that Cerberus will call to contact the User when added to Dial out List The order defines the order that the numbers are called in Note Due to restrictions in Telco dialling systems a 1 prefix must be ad
5. Emergency to the Guard Response Service Selecting this option gives the Guard Response Service your approval to contact police if required Advanced Options From the advanced options menu the User can record a voice message change your 1 dial out number and record a Voice message associated with the User i e John Smith Using Cerberus as a Monitor As a monitor Cerberus will call you in an emergency When you receive a call from Cerberus your User ID and name if pre recorded will be played to you You will be informed that you are now in the EMERGENCY STATE To stop further dial out notifications select menu item 4 to Acknowledge the Emergency You will then be asked to enter your code this is your password and then press pound You will then be asked to record a voice message and then press pound 8 The voice message can contain any information regarding your taking responsibility for the emergency Once you have taken responsibility for the emergency all Cerberus email and dial out notifications will stop It is at this point that you begin your emergency procedures of verifying the Emergency and call Police if required Tips Operating Cerberus with Speed Dial By using the Speed Dial functions provided on most phones the operation of SecurityLine can be reduced to single button operation Note Every phone has its own instructions for programming speed dial Please refer to your device User Manual for
6. otrith Keith Smith Eeth Eelowna Office Main Room Arming System Arming System Arming System Video Recernred Turn DVE ON lita IE do Turn DVR OFF Disarm System Kelowna Office Mam Room Kelowna Office Parking Lot Teame Parking Lot Clicking on the Camera Icon will bring up the VIDEO PLAYER page and play the selected video VIDEO PLAYER All stored videos can be retrieved and viewed in the VIDEO PLAYER page There is only a single VIDEO PLAYER page open and the same page will play videos from any specified camera The following shows the VIDEO PLAYER PAGE Kelowna Office Mam Room 7491 ldlhS3m49s 11 9 2006 10 51 AMD Nox _ Count 36 Ho Video Click Here Full Screen Description of Operation The selected video will play in a continuous loop and can be stopped at any point using the control buttons at the bottom Note that sound mute and volume can also be controlled Top Lines The top lines will identify the camera that the recorded video came from and also the time and day the video was saved in both relative and absolute time The buttons on the top provide the following functions PREVIOUS Will skip to the next older video and play it NEXT Will skip to the more recent video in the list Note Videos are played in chronological order for the selected camera No Video Click Here To play MPEG 4 formatted Video clips you must have a special program called a CODEC loaded
7. 04xxxyyyyp 10100 t00 t Part 4 Enter your password followed by the sign 1604xxxyyyyp10100 00 Part 5 Enter the code for ARM plus and to end and hang up 1604xxxyyyyp10 10000524 Note If you wish to leave a voice message each time simply eliminate the ending When you press the ARM button the system will change to the ARMING STATE DISARM SYSTEM To report DISARM program this string in to a hot key on your phone 1604xxxyyyyp10100 00 3 Cerberus COMPUTER Full Internet Explorer Version User Operation For the most informative interface to Cerberus we have provided a powerful yet simple to use WEB based User Interface The WEB interface provides the User with a full set of functions that not only provides the ability to check status and arm and disarm the system but also provides a rich set of easy to use tools to make changes to the system view video in real time respond to emergencies and generate reports Application Window Structure Camera View SETTINGS i SETTINGS Es Uni hm mel ad A LA aa ra ten a i INFORMATION CONTACTS Contacts EEE ee eee i MAIN Video Player Logging On For Our example we are using Login 7400 and Password 99 The Cerberus server is located at www MyCerberus com MyCerberus Log On Window When the User goes to the Cerberus Server a login window is displayed and the User enters his unique logon information
8. ack message distance from Server Location Repeat Repeats the menu options Exits Cerberus Change 1 Dial out Press 3 Lets you change the phone number the system uses to Number contact the User you Note add 1 prefix if number is long Using Cerberus Checking Your Status To check you status press 1 from the IVR Main Menu Cerberus will play back your User ID and name if recorded your current status ARMING ARMED TRIGGERED EMERGENCY or NOT SYSTEM MONITORED Arm System By selecting the Arm menu item Cerberus will change the STATE from NOT SYSTEM MONITORED to ARMING After a delay the STATE will change to ARMED In the ARMED state Cerberus is now monitoring and will detect motion via the Motion Detector attached to the camera Note To confirm that the camera is armed the ring around the camera lens will be illuminated green Disarm System Selecting the Disarm menu item will change the STATE to NOT SYSTEM MONITORED and the camera will no longer respond to sensor inputs or upload images to the Cerberus Server Note To confirm that the camera is disarmed the ring around the camera lens will be off Acknowledge Emergency Selecting the ACK menu item will stop any further dial out when in Emergency State This action does not change the State You may record a voice message with the ACK if desired Hand Off When using the optional Guard Response Service this menu selection will hand off responsibility of the
9. d choice This format works by sending a complete image as fast as possible up to 30 times per seconds It does not support sound Operation The viewer will automatically attempt to display in MPEG 4 format and if unsuccessful will display in Motion JPEG format The Label MAIN ROOM LIVE shown at the bottom of the window is the Camera s Name identifier gt A ra Speakers The controls O U are used to Stop the real time feed get a snapshot no time stamp or name show full screen mute sound adjust sound volume The Snapshot button is similar to the previous button but takes a snapshot showing the date time of the picture and the reference name of the camera The Test button is used to test the system from time to time It will act as if a burglar has entered the premises and sends the TRIGGER message to the Cerberus Server Note be prepared for notification calls to be made until Acknowledged Brightness Low Med High These buttons will adjust the brightness of the camera Use High in lowest light conditions The DVR ON OFF button is used to turn the Digital Video Recorder recording feature on and off when not in EMREGENCY mode The indicator beside the button shows its current condition ON or OFF If ON the system will record video segments whenever there is motion in front of the camera DVR Costs The first 100 recorded videos per month per camera are included in your mon
10. ded if the call is long distance from the Server Location Vancouver and a 1 may not appear if the call is local to the Server Location Password amp Re Password Make or change your password It must be entered twice to eliminate typing mistakes C Comments The Comment field is available to write special notes about the User as appropriate Camera Settings The following page is displayed when selecting a green Camera from the list Mame Cam Description Main Room Location Suite 202 2055 Boundary Rd Vancouver BC Canada VOM 321 FT Use DYR Click for into This camera is real and is connected to our Alarm Panel REAL WOREING SECURITY Comments Le Dave Cancel Name A reference name for a camera to identify it Description Usually describes where the camera is or what it is looking at DVR When selected the DVR recording function is active Any movement in front of the camera motion detector will cause a short video to be recorded Comments General information relating to the camera Dial Out List The Dial Out list is a list of persons Users to contact in the event of an EMERGENCY Dial Out List Add to List Touhey Kyle Caldwell Gabriel Touhey Thomas The name on the left identifies the User and the number on the right is the Number of minutes after the Emergency to start to contact the User Cerberus will automatically start dialling and emailing
11. ing page is displayed FirstName P LastName P Phone AS Email CT Ordering CT Comments EA Cancel Delete Enter or change the information as appropriate and save the changes INFO The Site info page provides information about the System including a name the delay for arming delay for declaring an Emergency Site address information and any special instructions The widow looks as follows Account Mame 207 Tsunami Office Back To Events Arming Delay 30 sec Triggered Delay Bo sec Comments 202 2055 Boundary Rd Vancouver British Columbia Canada WSM Phones 604 299 5655 LockBox Location At rear door LockBox Combination r 55 l 22 E Z2 Special Instructions Dave Cancel Account Name This is displayed on your home page Arming Delay The number of seconds between when the command to ARM is sent and the actual time it is set Intended to give a User some time to leave the building without triggering an Alarm event Trigger Delay The time delay from when a break in is detected and when the Emergency is declared Comments general comments that may be helpful in servicing an Emergency
12. ncludes Application Server URL i e www MyCerberus com MyCerberus and the IVR phone access number 604 299 6290 The User is also given unique information for logging onto his private pages of the Cerberus Server consisting of Login and Password Accessing Methods There are two methods for accessing and operating Cerberus 1 IVR IVR refers to Interactive Voice Response Using this method a User uses a telephone cellular phone or satellite phone to interact with an automated attendant This is just like using an automated answering service Selecting options from a menu via the keypad Users can Acknowledge Emergencies Arm Disarm and check the Status of the Cerberus Security System 2 COMPUTER This interface is a very rich WEB interface with significant additional functionality than the other two methods that operates best on a Hi speed Internet connection typically a desktop or laptop computer at the home or office The system is optimized for the Microsoft Internet Explorer Version 6 0 and more recent This document provides operating instructions for all three access methods Cerberus IVR interactive voice response User Operation The Cerberus IVR system permits the User to access Cerberus from any landline Touch Tone phone cellular phone etc So wherever the User can access a telephone he or she can use Cerberus The Cerberus access telephone number is provided in the Customer Configuration Record Calli
13. ng the IVR System from a Telephone When the User calls the IVR system he or she is greeted with the Message Welcome to the Cerberus IVR System please enter the Login number followed by the pound sign now The User using a telephone enters the Login number and presses the key on the phone The IVR system will respond with Please enter your password followed by the pound sign now Once the User has accessed Cerberus and it has verified the User s identity the IVR system will present the Main menu E h CERBEI IVR Main Menu While the User is connected to the IVR system he or she can perform several functions From the Main Menu the User can listen to the current status Arm Disarm the system or acknowledge an EMERGENCY The following table shows the commands available from the Main menu Command Action Description o System Status Will play the current status Arm System Press2 Will instruct Cerberus to Arm the system a delay allows for exit without triggering the Alarm Disarm System Will Instruct Cerberus to stop Monitoring Acknowledge Press4 When in Emergency state stops further notification emails and dial outs enabled optional service Advanced Function Repeat Exit Exits Cerberus Advanced Menu The Advanced Menu provides a few additional housekeeping functions as follows Command Action Description S o Change Password Lets you change your password from the keypad Records the playb
14. on your viewing computer If the display is blank and shows the Ready tag in the bottom left corner of the display then you must download the software found by pressing this button The program will remain resident of the computer so it will never need to be loaded again in the future FULL SCREEN will show the video over the entire display screen which is ideal for seeing detail Selecting Specific Videos and Different Cameras Selecting videos can be done by referencing the EVENT list and clicking the desired video LOAD SPEED Video files are typically large files i e 300Kbytes per 8 to 10 second video and require time to download The load time delay will be dependant upon your Internet Service speed and amount of data traffic at the location you are viewing SETTINGS The Settings window provides two groupings 1 The Users Cameras and 2 The Dial Out List and looks like the following S ET TI NGS Back to Events Users amp Cameras Add User Dial Out List Add to List Caldwell Gabriel 20702 Touhey Kyle The Janitor Bob 20720 Caldwell Gabriel Touhey Kyle 20701 Touhey Thomas Touhey Thomas 20700 Cam Main Room Came Looking to rear Cama Parking Lot Users Cameras This is a list of entities where Users people are in BLUE and the Cameras in GREEN To edit the User or Camera simply click on the entry A window is displayed which will allow you to change the User Camera Settings and Labels
15. or paging the User at the Phone number and email address entered under the User s record from above To add a new User to the dial out list press the Add to List button and the following page is displayed The Janitor Bob 1 phonefs Touhey Kyle 1 phone si Touhey Thomas 2 phone s Add Cancel Select the desired User from the list of all potentials To change a delay time of delete a User click on the user name and the following page is displayed User Caldwell Gabriel Delay fi TAVE Delete Cancel Note If you have selected the optional Guard Response Service there name will appear in the dial out list and be displayed in RED CONTACTS The Contacts window provides information on people who may be able to assist in the event of a break in but are not on you User list i e neighbours apartment manager etc You should provide enough information in the Contact entry to allow anyone to understand who the person is and how they may be of benefit Note Contacts are not automatically contacted by Cerberus but are a reference for Users or Guard Response personnel Contacts Back to Events Add Contact Last First Name Phone Comments Nam Police Local 911 1 Direct dial number if you West 604 922 Police Vancolver 12093 are calling from out of 2 town 604 Thomasic ts bc ca Touhey Thomas 299 5855 3 ThomascoWMyCerberus com To add a new contact or Edit and existing contact the follow
16. s that the recorder is on for that camera MAIN WINDOW EVENTS The main window is used to shows the EVENTS list by default but is also used to display Settings Contacts and Information CAMERA VIEWS Each camera icon displayed on he left side of the MAIN page is link to a specific Camera the name of which is attached under each Icon Kelowna Office Parking Lot Clicking on the Icon will display the CAMERA VIEW page for that camera Note There is exactly one 1 Camera View window per camera Clicking multiple times on the icon will simply bring up the old page The CAMERA VIEW page will look like Count 36 Playing MPEG 4 Kelowna Office Main Room Brightness Low Med High Video MPEG 4 EJ Snapshot Test DVR DVR on off DVR is ON Note The 1 time you attempt to view a CERBERUS camera you will be asked to download Active Components These components are required to view CERBERUS real time video When prompted say Yes and Install the components as instructed The page displays a real time view of the camera in one of two formats 1 MPEG 4 default and 2 Motion JPEG MPEG 4 is a very band width friendly format that works by only transmitting the parts of the image that has changed since the last frame Under some conditions this format may not work well MPEG 4 also plays audio Motion JPEG is a slightly higher quality image but at the expense of large bandwidth so is normally the secon
17. thly service fee There will be an additional fee of 5 for any portion of each 100 extra videos beyond the initial 100 monthly videos per camera EVENTS Every time something happens within the Cerberus system a time stamp record is logged The events are logged according to time with the most recent event being at the top of the list On the Far left on the main Page is the de Da button The numbers in brackets on the button count down to O whereupon the Event list is updated To stop the auto refresh simply right click the button To restart or manual refresh simply hit the refresh button at any time The Labels are defined as follows Time This shows the time in relative notation that is Sd6h25m12s where d days h hours m minutes and s seconds This time is updated on every refresh User Device This defines which User or camera performed the event Event This defines the event type i e Triggered means that motion was detected Arming Timeout means that the exit delay has expired Details Show additional detail to the event i e data entry from Ack message Media This field will show an icon of a Camera or Speaker which indicates a stored Video or Voice Message Simply click the icon to play Time nave nove Tha Vir lOmils 2 ims amoo comis 141h30m10s User Device Eelowna Office Man Room Eelowna Office Parking Lot oruth Kerth Eelowna Office Man Eoom Smith Eeth
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