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RFP for Selection of System Integrator for Rollout of e

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1. 4 5 10 Specification of Laser Printers Features Specifications Specifications Compliance Deviations Offered if any Make Must be specified Model Must be specified All the rele vant product brochures and manuals must be submitted Print speed Up to 14 ppm A4 amp letter Resolution Up to 600 x 600 dpi Printing Manual duplex print Features ing N up printing Economic mode for toner savings Memory 2 MB RAM Paper 150 sheet adjustable Handling main input tray Tray 100 sheet output bin manual two sided printing Paper Size A4 A5 A6 B5 a letter legal postcards envelopes Interfaces Hi Speed USB 2 0 port operating Windows 7 Home and systems Professional Edition support Windows Vista Linux Required Power 220 to 240 volts 10 50 60 Hz 2 Hz Input Power port with required English power chord State wide rollout of the eDistrict MMP 95 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 5 11 Specification for 1 KVA offline UPS Parameter Make Model Type Capacity Input Voltage Range Input Frequency Output Voltage Output Frequency Noise Protection AVR Indicators Battery Type amp back up time Specifications Must be specified Must be specified All the relevant product brochures and manu als must be submitted Line interactive 1 KVA 90 280 V AC 50 Hz 10 220 V 10 under line mode
2. generating real time MIS xiii Training and Knowledge Transfer Plans Xiv Issue Logs The SI shall share a list of deliverables that they shall submit based on the methodology they propose The SI shall prepare the formats templates for each of the deliverables upfront based upon industry standards and the same will be approved by OCAC prior to its use for deliverables All project documents are to be kept up to date during the course of the project The SI shall maintain a log of the internal review of all the deliverables submitted Soft copy of logs shall be submitted to State Nodal Officer on regular basis 2 3 1 2 Preparation of Software Requirements Specifications SRS As part of the preparation of SRS the selected SI shall be responsible for preparing and submitting detailed requirement specification documents as per JEEE or equivalent standards which meets all the Business Functional and Technical including localization requirements of the departments concerned Concerned Departments feedback should be taken into account before finalizing the SRS The SI shall prepare the SRS documents and have it reviewed and approved by the State Designated Agency or its nominated agency State Designated Agency 13 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II will sign off on the SRS documents on the advice of SPMU The SI is required to update the FRS SRS as and when any enhanc
3. vi Itis mandatory to furnish complete technical specifications of the hardware amp peripherals being offered strictly as per the format provided here Correct technical information of the product being offered must be filled in Filling the technical specifications information in the format using terms such as OK Accepted Noted As given in Brochure Manual Complied is not acceptable The offers not adhering to these guidelines are liable to be rejected All relevant product information such as user manuals technical specifications sheet etc should be submitted along with the offer Failure to submit this information along with the offer could result in disqualification of the bid In case any technical variance is offered the same must be specified under the Deviation if any column For each item the bidders should propose only one product These specifications should be considered as the minimum to be fulfilled 4 5 16 Specification of Antivirus software Anti Virus software to protect LAN Servers The software should be with following functionality Shall provide domain based central management organize and manage computers in logical domains Shall support pattern file rollback shall be able to return to past pattern file if problem with new file Able to perform different scan Actions based on the virus type Trojan Worm Joke Hoax Vi rus other The solution should support t
4. 4 CPU Sockets 3 Years Subscription 1 System remote man agement should support browser based Graphical Re mote Console 2 Should provide pro active notification of actual or impending component failure A s alerts on critical emote F 20 Management components like CPU Memory and HDD 3 The Server Man agement Software should be of the same OEM as of the server supplier Complete Licensing If any for Server Management Soft State wide rollout of the eDistrict MMP 81 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II ware should be pro vided 21 Warranty 3 years Comprehensive Onsite warranty with support of 24x7 for hardware amp OS from OEM State wide rollout of the eDistrict MMP 82 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 5 2 Specification of Staging Production server SLNo Features Specifications Specification Offered Compliance Yes No Deviation if any 1 Form Factor Rack Mountable CPU 2 Nos X86 based Processor Processor Core Per CPU should be minimum Eight The Frequency should be minimum 2 4 GHz The Server should scalable up to 4 processors L3 Cache 20MB or more Cache per processor Memory Server should be configured with 512 GB of ECC DDR3 Memory and scalable
5. OPERATION AND MAINTENANCE PHASE cceceesceeseeeeeeecceeeeeeeeaeceaeceaecsaecaaecaeeeaeeees 2 4 1 OVERVIEW OF POST IMPLEMENTATION SERVICES cssscceseceesceceeeeeeeeceeeeecnaeceeeesaeeeeeeessaeeeneeeenaeeeeeees 2 4 2 WARRANTY SUPPORT essai datdavesscteanciaundabedetoasrehinsdsvsgcctaavessenashess sidancacaedbies tite EE A ES aE SEEE 2 4 3 ANNUAL TECHNICAL SUPPORT ii csiccssoecssticadacdecsiensteodvnacdevnivnsvensaverdcnaasaedeavicestvessuncvestavecesnivesvendasoatensts RFP for Selection of System Integrator for Rollout of e district MMP Volume II 2 4 4 HELP DESK AND TROUBLE TICKET MANAGEMENT SYSTEM ccccscesscesecsseeseesessesseeseeeseesesenseeaeeraenees 43 2 4 5 GENERAL REQUIREMENTS cssccsseeeesesesesesesenesenesenesenesenesenecesecenesenesseeseseceneseueseeeseeeceeeceneseneeereeeeenens 2 4 6 EXIT MANAGEMENT 55 scsi scssscnssssnsssssecnssessssveesssesseooudesnisodtasaassesosnassssauenonassoneyadiedpassssoeyssssaceouesssessiesss 2 4 6 1 PUR DOS acon E T E A E T tauasayauessgeuvenecdueueeschuasates seavesavouanys 2 4 6 2 Transfer of ASSets seeseeeerersrererersrserererrersrrererersreree 2 4 6 3 Cooperation and Provision of Information 2 4 6 4 Confidential Information Security and Data 2 4 6 5 0n EILE e EEA E E E A TE E E E 2 4 6 6 Transfer of Certain Agreements ccccsscccsecsssessseesseecsneecseecsneessneseneecseessaeesanecsaeesnecsaeesenessaeeesnseseesenes 2 4 6 7 Rights of Access to
6. Sub divison offices 1 10 10 80 Yes All Block Offices amp Broadband Ms Spancho Avialable Jajpur Da Sub divison offices 3 8 8 50 Yes All Block Offices amp Broadband Ms Spancho Avialable Dhenkanal 3 Sub divison offices 2 12 12 85 Yes All Block Offices amp Broadband Ms Spancho Available Balasore Da Sub divison offices 1 5 5 32 Yes All Block Offices amp Broadband Ms Spancho Available Nuapada J7 Sub divison offices 3 14 14 86 Yes All Block Offices amp Broadband Ms Spancho Available Bolangir els i Sub divison offices 2 6 6 38 Yes All Block Offices amp Broadband Ms Spancho Available Subarnapur a Sub divison offices 1 3 3 22 Yes All Block Offices amp Broadband Ms Spancho Available Boudh ous Sub divison offices State wide rollout of the eDistrict MMP 53 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 12 12 74 Yes All Block Offices amp Broadband Ms Spancho Available Kandhamal a Sub divison offices 15 14 128 Yes All Block Offices amp Broadband Ms Spancho Available Cuttack i Sub divison offices 10 10 71 Yes All Block Offices amp Broadband Ms Spancho Available Khurda 3 Sub divison offices 11 11 107 Yes All Block Offices amp Broadband Ms Spancho Avialable Puri is Sub divison offices 9 9 92 Yes All Block Offices amp Broadband Ms Spancho Available Kendrapara ae Sub divison offices tsingh 8 8 76 Yes All Block Offices amp Broadband Ms Spancho
7. VI Biometric framework BioAPI 2 0 ISO IEC 19784 1 2005 VII Latest HTML standards 2 3210 Specification I Finger print scanning IAFIS specifications Il Digital signature RSA standards Hl Document encryption PKCS specifications IV Information Security to be ISO 27001 compliant V Operational integrity amp security management to be ISO 17799 compliant VI IT Infrastructure management ITIL EITM specifications VII Service Management ISO 20000 specifications VIII Project Documentation IEEE ISO specifications for documentation IX The SI shall adhere to all the standards published by the Department of Electronics and Information Technology Government of India 2 3 2 16 Sign off Deliverables I System Requirement Specification SRS II Functional Requirement Specification FRS if updated IHI High Level and Low Level Design IV Functional and non functional testing V Fully functional eDistrict Application VI User and Operational Manual for e District Application 2 3 3 Obtain STQC Certification for eDistrict Application The SI will be responsible for engaging STQC to conduct the assessment review for the system before Go Live The SPMU shall have the right to audit and inspect all the procedures and systems relating to the provisioning of the services If there is any change addition in the application s functionality then the SI will have to obtain the STQC Certification for the changes additions SI shall
8. Security Requirements Operating Procedures and Recovery Procedures XIII Any component that is reported to be down on a given date should be either fully repaired or replaced by temporary substitute of equivalent configuration within the time frame indicated in the Service Level Agreement SLA XIV The SI shall develop and maintain an inventory database to include the registered hardware warranties 2 4 3 Annual Technical Support As part of the ATS services SI shall provide the following I SI shall maintain data regarding entitlement for software upgrades enhancements refreshes replacements and maintenance II If the Operating System or additional copies of Operating System are required to be installed reinstalled de installed the same should be done as part of ATS III SI should carry out any requisite adjustments changes in the configuration for implementing different versions of Application Software IV Updates Upgrades New releases New versions Patches Bug fixes The SI shall provide from time to time the Updates Upgrades New releases New versions Patches Bug fixes of the software operating systems etc as required The SI should provide free Updates Upgrades New releases New versions Patches Bug fixes of the software and tools to SDA as and when released by OEM V Software License Management The SI shall provide software license management and control SI shall maintain data regardin
9. Status Component The system should also allow the applicant to retrieve update about his her service request through the web portal by entering the reference id in the link provided on the portal System should display the number from where the applicant can retrieve the status information by sending SMS along with the unique application reference id The system should also allow the applicant to retrieve update about his her service request by sending a SMS containing the unique application reference id to the e District application The system should display an appropriate message if the system is unable to retrieve the details due to any reason like connectivity issues maintenance issues etc and also provide contact details of the system administrator and alternate link if available The System should have Side Menu on each page so as to reflect the contents of the containing directory making it easier to navigate the site and locate the link for retrieving update against a given reference id The system should be adequate security features built in the architecture of the system to ensure that it cannot be hacked or manipulated The system should not allow the users to edit the details of the application upon retrieving the status update against a given reference id The System should allow the end user to print the status update information if the applicant is retrieving the status through the portal or email The System should have provision fo
10. category wise department wise and break down of transactions VLE DeGS wise MIS of number of transactions including name of service and category of service on time and geographical scale should be published on e District portal Use e authentication including Aadhaar for citizens e payment Digital signature and Mobile gateway As and when required migrate the data available in eDistrict database to newly created respective department database Migration of data from eDistrict to department database will be the responsibility of the vendor who has developed the department application Only DB design is to be provided by SI 2 008 SSDG I The Integrated Service Delivery Framework envisages centralized architecture for each MMP at the State level The application software will be hosted in the State Data Centre Integration across States shall be enabled through mandatory adherence to technical specifications and e Governance standards II The solution architecture of the e District project envisages a centralised application and database and will leverage the core e infrastructure of State Wide Area Network State Data Centre and State Service Delivery Gateway HI The e District MMP envisages centralised architecture at the state level with common application software for each of the identified services for all the districts of the state The application software will be hosted in the SDC IV Integration across states shall b
11. including but not limited to documents records and agreements relating to the services reasonably necessary to enable OCAC or its nominated agencies or its Replacement SI to carry out due diligence in order to transition the provision of the Services to OCAC or its nominated agencies or its Replacement SI as the case may be II Before the expiry of the exit management period the SI shall deliver to the OCAC or its nominated agency all new or up dated materials from the categories set out in Schedule above and shall not retain any copies thereof except that the SI shall be permitted to retain one copy of such materials for archival purposes only II Before the expiry of the exit management period unless otherwise provided under the MSA the OCAC or its nominated agency shall deliver to the SI all forms of SI confidential information which is in the possession or control of Chairperson PIU or its users 2 4 6 5Employees I Promptly on reasonable request at any time during the exit management period the SI shall subject to applicable laws restraints and regulations including in particular those relating to privacy provide to the OCAC or its nominated agency a list of all employees with job titles of the SI dedicated to providing the services at the commencement of the exit management period I Where any national regional law or regulation relating to the mandatory or automatic transfer of the contracts of employment from the SI
12. level filters connections by IP address port number and protocol Should support Network Virus Scanning to detect and drop infected packets from the network layer Outbreak Prevention option to block specific shared folders ports and to deny write access to specified files and folders on selected clients from the central console during a virus outbreak Should be able to specify CPU usage during file scans Should have a feature to consolidate virus logs resulting from recurring infections made by the same network virus and send them to the Antivirus server Should come in built with a Policy server which will have the ability to configure settings to perform actions on at risk clients to bring them into compliance with the organization s antivi rus policies Should be able to deploy the Client software using the following mechanisms o Support MSI in Client Packager tool o Notify Clients to install via E Mail o Client Packager tool for client local install o Web Install via Active X control o NT Remote Install o Via Login Script Through disk imaging is one of the means to transfer the client version of antivirus Support MS Systems Management Server SMS There should be only a one time deployment of the client Antivirus components Antivirus Firewall Spyware and Damage Cleanup rather than deploying it separately The update component should download all components required including the pattern file scan engine program files damage cl
13. 220 V 5 under battery mode 50 Hz 1 under battery mode lt 40 dbat1m Overload Short Circuit Low Battery Built in Voltage AVR LED indicators for AC Mains DC Load on Mains Battery Batteries shall be of Sealed Maintenance Free SMF type The system must be capable of providing requisite battery back up time of 60 minutes using SMF Batteries as per VAH rating below Minimum VAH for 60 minutes back up Automatic Regulator 1008 VAH Total number of batteries offered should be clearly mentioned Voltage of each battery offered should be clearly mentioned Ampere Hour rating of each battery offered should be clearly mentioned Total VoltAmpere Hour rating of the Battery Bank Offered Specifications Offered Compliance Deviations if any State wide rollout of the eDistrict MMP 96 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Parameter Recharge Time to 90 capacity Ambient Conditions Certifications Specifications should be clearly mentioned 3 to 4 hours Temperature 0 to 45 deg Celsius Humidity upto 95 ISO 9001 Specifications Offered Compliance Deviations if any State wide rollout of the eDistrict MMP 97 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 5 12 Specification for 9 U Rack Feature Specification Make Must be specified
14. Management Plan which shall deal with at least the following aspects of exit management in relation to the MSA as a whoke and in relation to the Project Implementation and the Operation and Management SLA A A detailed program of the transfer process that could be used in conjunction with a Replacement SI including details of the means to be used to ensure continuing provision of the services throughout the transfer process or until the cessation of the services and of the management structure to be used during the transfer B plans for the communication with such of the SI s sub contractors staff suppliers customers and any related third party as are necessary to avoid any material detrimental impact on the OCAC s operations as a result of undertaking the transfer C if applicable proposed arrangements for the segregation of the SI s networks from the networks employed by OCAC and identification of specific security tasks necessary at termination D Plans for provision of contingent support to OCAC and Replacement SI for a reasonable period after transfer II The SI shall re draft the Exit Management Plan annually thereafter to ensure that it is kept relevant and up to date HI Each Exit Management Plan shall be presented by the SI to and approved by the OCAC or its nominated agencies 48 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II IV The terms of payment as stated
15. Officer in acceptance of the report document and suggest the action plan to the Nodal Officer The Project plan prepared by the SI at the initial stage of the project shall be reviewed by the SDA Apex Committee on the advice of the State eGovernance Mission Team and SPMU The SI shall update and maintain the Project Plan throughout the duration of the engagement All changes are to be reviewed and approved by the OCAC 2 3 16 2 Project Planning and Management I PMIS data update amp functioning II Periodic Reports on on going basis 39 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 2 4 Scope of Services Operation and Maintenance Phase The selected Bidder is responsible for the day to day maintenance of the system for the entire period of Contract For the IT Infrastructure procured as part of this RFP the selected Bidder will be responsible for smooth Operations and Maintenance Services for the period covering onsite support for 3 year of warranty and followed by 2 years of AMC from the date of Go Live covering the following I Onsite Warranty support II Onsite Periodic and AMC support including repair and replacement IHI Annual Technical Support ATS for all the licensed software IV Providing Help desk support with Escalation matrix for registration of complaints related to the IT Infrastructure procured through this RFP at the State Data Center 2 4 1 Overview
16. SI shall ensure that all such liens and liabilities have been cleared beyond doubt prior to such transfer All documents regarding the discharge of such lien and liabilities shall be furnished to the OCAC B All risk in and title to the Assets to be transferred to be purchased by the OCAC pursuant to this Article shall be transferred to OCAC on the last day of the exit management period C OCAC shall pay to the SI on the last day of the exit management period such sum representing the Net Block procurement price less depreciation as per provisions of Companies Act of the Assets to be transferred as stated in the Terms of Payment Schedule D Payment to the outgoing SI shall be made to the tune of last set of completed services deliverables subject to SLA requirements E The outgoing SI will pass on to OCAC and or to the Replacement SI the subsisting rights in any leased properties licensed products on terms not less favorable to OCAC Replacement SI than that enjoyed by the outgoing SI 2 4 6 3 Cooperation and Provision of Information During the exit management period I The SI will allow the OCAC or its nominated agency access to information reasonably required to define the then current mode of operation associated with the provision of the services to enabk the OCAC to assess the existing services being delivered II promptly on reasonable request by the OCAC the SI shall provide access to and copies of all information held
17. The non functional requirements relating to performance availability deployment implementation operations and others are listed in the subsequent subsection Based on the assessment of the requirements listed below SI shall prepare System Requirement Specifications SRS and obtain a formal sign off before proceeding with the design and implementation of the solution Technical Solution Architecture Requirements 1 The e District solution needs to be architected using robust and proven software and hardware technologies like Service Oriented Architecture SOA and open industry standards The solution architecture should be built on sound architectural principles enabling fault tolerance high performance and scalability both on the software and hardware levels Software Architecture Requirements 1 Software architecture must support web services standards including XML SOAP UDDI and WSDL State wide rollout of the eDistrict MMP 105 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 2 Software architecture must support appropriate load balancing for scalability and performance 3 Software architecture must support flexibility in adding functionalities or applications 4 Software architecture components should utilize the high availability clustering and load balancing features available in the proposed hardware architecture to increase system performance and scalability fea
18. This shall consist of I Procurement Supply of IT Infrastructure at Department Offices II Installation and Commissioning of IT Infrastructure Note Site Preparation electrical work and cabling earthing furniture is not in the scope of SI Also recurring Consumabkes like paper and tonner are out of scope of bidder 2 3 10 2 Installation and Commissioning of IT Infrastructure The selected Bidder is responsible for installation and configuration of the entire infrastructure set up including but not limited to the following I All IT Infrastructure including operating systems and any other system software required for making the infrastructure operational and tuned for satisfactory performance I The IT Infrastructure will be installed and configured in accordance with the IT Policies of the state Odisha 29 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II The selected Bidder will ensure that the reports for monitoring of SLAs such as system uptime performance etc are generated automatically from the system 2 3 11 Licenses I The system software licenses mentioned in the Bill of Materials shall be genuine perpetual full use and should provide upgrades patches fixes security patches and updates directly from the OEM All the licenses and support updates patches bug fixes etc should be in the name of OCAC II All the licenses and support updates patches
19. Yes No Deviations if any 802 1X user authentication Should support Web based authentication amp MAC based authentication Should support management access securely encrypted through SSL and SNMPv3 The Switch should be IPv6 Ready from Day 1 Convergence and QoS Should support IEEE 802 1AB Link Layer Discovery Protocol LLDP Should support LLDP MED Should support IEEE 802 1p Traffic prioritization Should support IP multicast data driven IGMP to automatically prevent flooding of IP multicast traffic Should support rate limiting Manageability Should support SNMPv1 v2c v3 Should support Web Interface for switch configuration Should support Port mirroring State wide rollout of the eDistrict MMP 87 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 5 5 Specification for servers for Helpdesk SLA and Antivirus 4 5 5 1 Specification of Blade chasis Feature Specifications Make Must be specified Mocel Must be specified Tower Model Required Must be specified All the Form Factor Blade Bays Chassis Feature Ethernet Switch Modules SAN Connectivity relevant product brochures and manuals must be submitted Up to 10 U Form factor per chassis with all redundancy features Hard Drives Power and Cable Management The requisite number of Encbsures to be configured to popultt
20. additional software development and customization efforts are required to meet the requirements of the project Source code and all other documents will be provided to SI UAT has been done for the services which are gone live in the districts The bidder needs to upgrade enhance the existing application while accommodating the new services It will be the responsibility of the bidder to get the STQC certification for the entire application prior to Go Live for the application The bidder would be provided with required documents related to the existing application 2 3 2 2 List of Services e District Functional Modules e District MMP aims at electronic delivery of all public services at district sub district level progressively Initially 10 categories 5 mandatory 5 state specific of identified high volume citizen centric public services at district and sub district level will be taken up for implementation While doing so the four pillars of e infrastructure i e SWANs SDCs SSDGs and CSCs will be leveraged and no new infrastructure would be created Later on new services could be added depending on the requirements and the felt needs Bidder needs to provide service wise quote as per the format given under VOI I RFP The Cost per inclusion of additional Service will be taken into consideration for implementation of any additional services in eDistrict Project at a later stage Following table depicts the list of services that are
21. are available under e District and SSDG the e District application should integrate with the e form developed under SSDG for that service and use the standard connectors provided for this purpose by the SSDG project to connect with the e District application for end to end integration For services under e District project which are not taken up under SSDG project the e form to be developed under e District project and should use the standard connectors provided for this purpose by the SSDG project to connect with the e District applica tion for end to end integration As SSDG is not operational the Bidder will take necessary action at his end to integrate the application with NSDG II Application and Web Layer Application server would be used as middle tier for var ious web based applications It would take care of the necessary workflow and Web server would be required for the interfacing with the end user Both the web and appli cation server would be seamlessly integrated to provide high availability and perfor 22 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II mance These servers would be installed and operated in clustered configuration to en sure high availability and reliability III Database Layer The application will be hosted on database which will contain all the data of the application Since this data will be centralized and is very critical the server would
22. at one go The system should open a page for all approved service request with a prompt of digital signature in form a button to initiate the process of digital signing The system should reconfirm from the user for initiating the digital signing before actually initiating the process Upon digitally signing the document digitally signed document should be saved in the given repository for future references and a hard copy of the same document will be provided to the applicant System should print the unique encrypted key code on the hard copy of the digitally signed document such that the same printed unique encrypted key code can be used to check the authenticity of the document The unique encrypted key code will be information of the authority who digitally signed the document in the encoded form System should provide a link to the page where the user can enter the unique encrypted key code printed on the hard copy of the document to check for the authenticity of the document On clicking the link system should display the fields as described in the section Document retrieval form such that the user can retrieve the required information System should retrieve and display the digitally signed document on the user screen once the user enters the unique encrypted key code printed on the document System should not allow the user to make any alteration in the digitally signed document or access the database on entering the unique encrypted key code Syst
23. be verified The system should have adequate security features built in the architecture of the system to ensure that it cannot be manipulated The system should open new page specifying error in case of incorrect digital verification The system should be able to maintain the database of the all the service delivery output in a logical manner to ease the retrieval of the same as and when required The system should have a life counter to keep log of all delivery made with specific association of unique service application number and unique CSC number The system should support multi lingual interface minimum Hindi Oriya and English as per localization and language technology standards for National e Governance plan defined in the e District guidelines State wide rollout of the eDistrict MMP 68 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 3 9 Status Component This component deals with the status tracking component with which the status can be tracked by the user and the citizens for the requested service S No 1 Functional Requirement Specifications Status Component The system should have integrated auto status tracking features embedded in the overall architecture of the system The system should keep track of all the service requests from the citizens along with the respective unique application reference id generated at the time of the application receipt The system should be a
24. c Complaints handling Hardware amp Software Issues d Complaints handling through telephone or through travel to respective location amp re solve issues e Maintenance of HW amp SW records and calling f Monitoring LAN Connectivity g Providing handholding support to the users of eDistrict Application 2 3 14 Business Continuity Planning The selected Bidder is expected to develop a Business Continuity Plan BCP and Disaster Recovery Plan DRP for the operations carried out by the selected Bidder An indicative list of activities to be performed by the selected Bidder is mentioned below I Designing and implementing adequate data backup business continuity and restoration procedures for the e District application data including but not limited to the database attachments and all other data elements created in and generated by the system and users I Ensuring that there is no single point of failure and adequate level of redundancy is built in to meet the uptime and other requirements of this RFP While building redundancies it should be ensured that failure of a single component of communication link does not result in failure of primary as well as secondary connectivity Hence primary and secondary connectivity should be taken from 2 separate communication link providers and both links should not have any single point of failure Preferably all the redundancy will be in auto fail over mode so that if primary component fails
25. central console for local management like trouble shooting configuration system status health display Power Hot Swap redundant power supplies to be provided Power supplies should have N N All Power Supplies moduls should be popukted in the chassis KVM To be enabled Virtually over IP for Remote Access State wide rollout of the eDistrict MMP 88 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 5 5 2 Specification of Servers Features Make Model Part No CPU Chipset Form factor Memory Memory Expandability Controllers Bays Hard Disk Drives Ethernet Adapter SAN Connectivity I O Expansions Power Supply System Management and Diagnostics Software OS Compatibility Warranty Specifications Required Must be specified Must be specified All the relevant product brochures and manuals must be submitted Must be specified for all the required components Two numbers X86 based Processor Processor Core Per CPU should be Minimum Six The Frequency should be minimum 2 0 GHz Processor should be latest series generation for the server model being quoted Suitable Processor OEM motherboard chipset Half Full Height Blade with I O connectivity to backplane 32 GB ECC DDR3 SDRAM DIMMs Minimum 128 GB Integrated SAS Raid Controller with RAID 0 1 Dual 2 5 SAS Hard Disk bays Two 146 GB 2 5 SAS Hard Disk Drive hot swappable system disk with mirroring
26. defined in the e District guidelines 4 3 8 Delivery Component This component deals with the issuance of the final output from the CSC e District centre to the applicant on producing the application receipt issued to the citizen at the time of submission of application S No 1 2 3 Functional Requirements Specifications Delivery The system should be able to provide delivery against all service request made The system should be able to link delivery against specific service request through unique service application request number The system should allow delivery only when the service request has been either approved rejected The system should allow only validated predefined users to log into the e district application for retrieving the delivery against the service request State wide rollout of the eDistrict MMP 67 Page S No 10 11 12 13 RFP for Selection of System Integrator for Rollout of e district MMP Volume II Functional Requirements Specifications Delivery The system should ask for unique service request number unique application number to retrieve specific service delivery The system should provide for the printable version of the service output The system should be able to print the unique kiosk number unique application number on the every service output generated through it The system should be able to print the url of the site from where the content of the service delivery could
27. deliverables Stage Activities Deliverables Design e Detailed Software Solution e Design Specifications Docu Architecture design ments of Software solutions e Detailed Hardware Solution e Design Specifications Docu Architecture Design ments of Hardware solutions State wide rollout of the eDistrict MMP 107 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 10 11 12 13 e Data Schema design e User Interface Design e User Interface Design Specifications e Integration amp Interfaces e Integration Design Specifica Design tions e Prototyping design e Data design and migration e Validation e Documentation Development e Software installation e Development Plan configuration and e Updated Design Document customization e Installed software and hard e Hardware installation and ware configuration e Functional modules amp Portal e Development Solution e Unit Testing e Problem reporting Documentation Testing e System Testing e Complete Test Cases e Integration Testing e Test Plan e Stress Testing e User Acceptance Criteria e Load Testing e Problem reporting e User Acceptance Test e Problem resolution testing Results e Data Migration Testing e Completed Test Cases e Data Migration tests e Documentation Deployment e Training courses and e Knowledge Transfer and sessions training plan e Operations Planning e Operations Plan e User Manual e Opera
28. for Rollout of e district MMP Volume II S No Functional Requirement Specifications Log In Component 15 Should give an error message once the user provides wrong login information and ask the user to re log in 16 Should block the user to enter into the e district application if he puts in wrong login info continuously thrice w Should support multilingual interface minimum Hindi Oriya and English as per Localization and Language Technology Standards for National e Governance Plan defined in e district guidelines 4 3 12 Service Specific Functionalities The e District portal is envisaged to be a single point information access for all the users under the e District project through which the citizens can avail the specific services and get the required information of those services that are proposed to be delivered under e District project This portal will provide comprehensive information about the services of District Administration its functions and also host links to certain specific categories of services which can be availed through the Common Service Centres CSCs e District Centres Service Specific functionalities comprise of functions that are specific to service categories services and deals with the day to day functioning of the same Indicative Functional Requirement Specifications for one of the Certificate is mentioned below SPMU shall prepare the As Is To Be Process FRS document for the services and the same shall be
29. for delivering XIV The Intellectual Property Rights of all the software code data algorithms documenta tion manuals etc generated as a part of implementation of this project shall solely vest with OCAC XV Detailed User and Operational Manual to be provided to each department whose ser vices will be hosted on eDistrict Application XVI The application should have a web interface and should publish online transaction volume data for each service for each district amp CSC XVII The selected bidder will be responsible for master data entry required to make the services operational Data migration or digitization of legacy data work would be car ried out by separate bidder 2 3 2 3 Single Sign On The application should enable single sign on so that any user once authenticated and authorized by system is not required to be re authorized for completing any of the services in the same session For employees of the department concerned the browser based application accessed on the intranet through single sign on mechanism will provide access to all the services of the departments concerned based on their roles and responsibilities Help module 20 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II basic and advanced reporting etc Similarly for external users citizens etc based on their profile and registration the system should enable single sign on facility to apply for
30. kanal 13 Jagatsing 7940 2988 2251 1 1661 910 35 15786 hpur 14 Jhar 875 748 1065 0 89 22 0 2799 suguda 15 Keonjhar 16257 8790 11442 1 3344 1562 84 41480 16 Koraput 5206 3763 6692 1 461 336 19 16478 17 Nayagarh 12142 4133 4400 10 3116 4014 93 27908 18 Puri 3110 341 223 0 195 106 1 3976 19 Rayagada 6575 6985 5227 1 395 407 41 19631 20 Naba 2757 2318 3857 2 239 151 18 9342 rangpur 21 Kandha 7045 5532 9423 0 1121 212 22 23355 mal 22 Nuapada 4246 1907 2773 8 389 690 67 10080 23 Khordha 3246 1301 781 0 397 234 18 5977 24 Sundarga 8619 6175 6663 3 594 385 9 22448 rh 25 Gajapati 4873 3038 3331 1 590 325 19 12177 26 Subarna 7540 3633 6805 1 1093 1909 38 21019 pur 27 Mal 2277 1610 1633 1 37 7 62 5627 kangiri 28 Sam 6778 3370 3546 1 810 1126 12 15643 balpur 29 Mayur 148616 87838 58491 95 21943 43579 2391 8051 371004 bhanj 30 Ganjam 152370 116464 134815 50 22268 8295 2993 9281 446536 State wide rollout of the eDistrict MMP 114 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Annexure C Office Jurisdiction District Sub Division Tahsil BDO RI Office Sundargarh 3 18 17 112 Jharsuguda 1 5 5 32 Deogarh 1 3 3 20 Sambalpur 3 9 9 55 Keonjhar 3 13 13 80 Angul 4 8 8 55 Bhadrak 1 7 7 75 Jajpur 1 10 10 80 Dhenkanal 3 8 8 50 Balasore 2 12 12 85 Nuapada 1 5 5 3
31. must refresh the page and Load a new Application form in case the previous submission attempt was unsuccessful The System should save the Application Form and all attached documents into a Database The System should be able to immediately electronically forward the Application Form and the attachments and notify to the State wide rollout of the eDistrict MMP 60 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II S No Functional Requirement Specifications Application Request Process Owner as identified in respective processes 14 The System should be able to generate a Receipt for the Applicant and allow it to be printed The system should support multilingual interface minimum Hindi and English as per Localization and Language Technology Lo Standards for National e Governance Plan defined in e district guidelines 4 3 4 Payment Component This component deals with the receipt of payment by the CSC e District kiosk operator for a particular service The service charges and the revenue sharing model between the participating departments Implementation Agency of the CSCs amp the CSC operators for each of the services will be decided at a later stage Each of the stakeholders should get their share as per the revenue sharing model with respect to each service S No Functional Requirement Specifications Payment 1 The system should provide for and allow financial transaction functions 2 T
32. of manufacture or assembly of any equipment parts or consumables shall not be more than six months before delivery e Selected bidder shall state the location of his repair Centre s for all items not being repaired onsite e SDA has the right to require a replacement if the repair is deemed to be impractical e Selected bidder ensures that replacement components shall be available for any failed component during the warranty period e Selected bidder shall guarantee the availability of spare parts and technical assis tance for all components or appropriate alternatives to ensure the equipment would run for at least five 5 years without major changes at the completion of final acceptance Six months advance notice is required on any discontinued part s with a suggestion for alternatives e Selected bidder need to define the process amp methodology in their proposal for achieving the response time of engineers to respond to an incident and also for re solving such incidents as per the SLA e Selected bidder is required to provide additional training if the satisfaction levels learning does not reach 80 in evaluation feedback from trainees and expected to provide additional training if required e The e District application amp infrastructure being provisioned by the bidder shall be insured The Goods supplied under the Contract shall be fully insured against loss or damage incidental to manufacture or acquisition transportation
33. of the HoD in case of rejection also The system should ask for changes from the HoD desired in case of rejection by the HoD The system should notify the authorized user s both in case of acceptance or rejection of the information update The system should allow only the authorized user s to make changes in the updated information hosted over the e district application The system should request authorized user s to put his digital signature after each updation The system should have a counter at the bottom of the page to record the number of people hitting the website this would prove beneficial in capturing the usefulness of information The system should auto generate grievances in case of HoD or authorized user s are not performing against their set SLAs The system should capture time stamp and IP address of the user accessing the system The system should have bar coding technology for printing and authorizing necessary documents State wide rollout of the eDistrict MMP 57 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 3 2 Forms Availability Component This component deals with the availability of latest electronic forms that will be made available in the e District portal S No Functional Requirement Specifications Form Availability 1 The system should store all the service request form at predefined location for the selected services 2 The system should be able to retrieve servi
34. or controlled by them which they have prepared or maintained in accordance with this agreement relating to any material aspect of the services whether provided by the SI or sub contractors appointed by the SI The OCAC shall be entitled to copy of all such information Such information shall include details pertaining to the services rendered and other performance data The SI shall permit the OCAC or its nominated agencies to have reasonable access to its employees and facilities as reasonably required to understand the methods of delivery of the services employed by the SI and to assist appropriate knowledge transfer 2 4 6 4 Confidential Information Security and Data I The SI will promptly on the commencement of the exit management period supply to the OCAC or its nominated agency the following A information relating to the current services rendered and customer and performance data relating to the performance of sub contractors in relation to the services documentation relating to Computerization Project s Intellectual Property Rights C documentation relating to sub contractors all current and updated data as is reasonably required for purposes of OCAC or its nominated agencies transitioning the services to its Replacement SI in a readily available format nominated by the OCAC its nominated agency 46 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II E all other information
35. payment gateway SMS gateway provider require any transactional charges to be paid by the SI the same will be reimbursed to the SI by the SDA every month on an actual basis The systems deployed by the SI should be able to provide logs of the transactions done and charges paid The SDA will however reserve the right to negotiate and examine the rate contracts of the SI with the gateway providers VI Payment gateway should enable receipt of all payments such as Tax interest penalty arrear and fee etc and crediting the same to the SDA Department account The payment gateway should also allow credit of any refund amount to Kiosk CSC s account It should be possible to make electronic payments through a 3G GPRS enabled mobile phone as well 2 3 7 UAT and Go Live Report SI will assist in successful completion of User Acceptance Testing UAT and audit of the system on the completion of the roll out of eDistrict pilot for each phase and will submit a Go Live Report for each phase 2 3 7 4 Sign off Deliverables I Go Live report for state and district level Il UAT Report signed off from actual end users 2 3 8 Network Connectivity For Odisha the selected Bidder will undertake the following I With implementation of State Wide Area Network OSWAN service provider is BSNL across all the States with 2 Mbps vertical dedicated leased line connectivity up to block level is present All the DC offices and Block offices are co locat
36. per Localization and Language Technology Standards for National e Governance Plan defined in e district guidelines 4 3 7 Approval Rejection Component Intermediary Approver and Final Approver This component deals with the approval rejection by the concerned authority S No Functional Requirements Specifications Approval The system should allow defined users to login to the system for approving the service request through a valid user ID and password and bio metric authentication The system should show a login failure screen in case the user name and password are not verified by the application The system should intimate the users through predefined channels for pending approval on a daily basis The pending approvals should highlighted for the users on entering the application The pending approvals should be intimated to the users through SMS on pre defined intervals until the same is addressed and closed by the respective process owner The system should have a provision to mark the approval of service request State wide rollout of the eDistrict MMP 65 Page S No 10 11 12 13 14 15 16 17 RFP for Selection of System Integrator for Rollout of e district MMP Volume II Functional Requirements Specifications Approval The system should allow the user to digitally sign the documents one by one The system should also allow the user the digitally sign all the selected approved service request
37. references 9 The system should be able to record the payment made by the applicant against the service as per the Payment Component 10 The system should display a message regarding successful or unsuccessful completion of any transaction 11 The system should refresh the page in case of failure in submission of service request 12 The system should be able to issue an acknowledgement receipt once the applicant is registered with the system 13 The system should be abk to notify the concerned officer about the new application and this date and time must be logged through e District application 14 The system should allow concerned officials to view the service request only on authenticated login as per login process 15 The system should show service request to concerned Approving authority as pending for approval till it is marked for further action by default the system should be able to auto escalate within the service level as per the escalation matrix defined 16 The system should be able to auto generate MIS reports for the following officials as per the requirement District Collector Sub Collectors Tehasilders BDOs Other concerned authorities 17 The system should be able to support the status tracking as per the status tracking component State wide rollout of the eDistrict MMP 75 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II S No General Functional Requirement Specifications 18 Th
38. storage and deliv ery for the entire project term Selected bidder is required to explain their warranty maintenance procedures and support to meet the terms and requirements outlined above Operations Requirements 1 The selected bidder is expected to provide the following in support of e District operations Selected bidder shall provide procedure documentation for all operations procedures and SLA s based on ITIL best practices for all the hardware and applications provided including backup procedures system update procedures security procedures failure recovery proce dures upgrade procedures remote access procedures user manual SOP s etc All such procedures and documents must be submitted for review and approval by the SDA prior to adoption Such documentation shall be updated by the during the project term by the bidder as and when required along with the necessary approval Selected bidder will be required to provide SDA with weekly statistics reports on the various services provided to users a mechanism as well as track and log all related statistical reports on the various delivery channels and access patterns Selected bidder will be required to provide SDA with weekly portal performance reports showing health of system operations State wide rollout of the eDistrict MMP 109 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Selected bidder will be required to pr
39. to the OCAC or its nominated agency or a Replacement SI Transfer Regulation applies to any or all of the employees of the SI then the Parties shall comply with their respective obligations under such Transfer Regulations III To the extent that any Transfer Regulation does not apply to any employee of the SI department or its Replacement SI may make an offer of employment or contract for services to such employee of the SI and the SI shall not enforce or impose any contractual provision that would prevent any such employee from being hired by the OCAC or any Replacement SI 2 4 6 6 Transfer of Certain Agreements On request by OCAC or its nominated agency the SI shall effect such assignments transfers licences and sub licences as the OCAC may require in favor of the Chairperson PIU or its Replacement SI in relation to any equipment lease maintenance or service provision agreement between SI and third party lessors vendors and which are related to the services and reasonably necessary for the carrying out of replacement services by the OCAC or its nominated agency or its Replacement SI 2 4 6 7Rights of Access to Premises I At any time during the exit management period where Assets are located at the SI s premises the SI will be obliged to give reasonable rights of access to or in the case of Assets located on a third party s premises procure reasonable rights of access to the 47 Page RFP for Selection of S
40. 0000 service specifications 43 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 2 4 5 General Requirements I Licensing Requirements All system software licenses etc have to be procured in the name of OCAC B The licenses should be perpetual and enterprise wide for the core application and other software unless otherwise stated The software licenses shall not be restricted based on location and the OCAC should have the flexibility to use the software licenses for other requirements if required I Asset Management The selected Bidder will perform the following asset management functions with respect to the infrastructure deployed at various locations A Take periodic stock of review physical inventory and maintain stock registers of hardware at all locations covered under this Project The selected Bidder would maintain stock registers as per format agreed with the OCAC B Maintain documentation of the hardware assets maintain asset Information for all Project locations on parameters to be mutually agreed between the OCAC and the selected Bidder which shall include details like i Product type model number version number ii Manufacturer iii Office location iv Maintenance status etc C Update or correct the asset information following any new installations movement addition or change performed by the selected Bidder D Produce periodic reports and machine readab
41. 2 Bolangir 3 14 14 86 Subarnapur 2 6 6 38 Boudh 1 3 3 22 Kandhamal 2 12 12 74 Cuttack 3 15 14 128 Khurda 2 10 10 71 Puri 1 11 11 107 Kendrapara 1 9 9 92 Jagatsinghpur 1 8 8 76 Bargarh 2 12 12 84 Kalahandi 2 13 13 80 Nawrangpur 1 10 10 66 Rayagada 2 11 11 81 Gajapati 1 7 7 44 Koraput 2 14 14 233 Malkangiri 1 7 7 44 Nayagarh 1 8 8 50 28 51 268 266 2052 State wide rollout of the eDistrict MMP 115 Page
42. 3 Convergence Should support IEEE and QoS 802 1AB Link Layer Discovery Protocol LLDP Should support LLDP MED Should support IEEE 802 1p Traffic prioritization Should support IP multicast data driven IGMP to automatically prevent flooding of IP multicast traffic Should be IPv6 Ready from Day 1 Should support rate limiting Manageability Should support SNMPv1 v2c v3 Should support Web Interface for switch configuration Should support Port mirroring Certification The OEM of the Switch should be from one of the leaders as per the latest Gartner s Magic Quadrant Report on Wired LAN category For each hardware Bidder should provide the following information in a table i Reference of the server storage information in the Submitted Proposal Please provide page number section number volume ii Services proposed to be hosted on the Server iii Quantity iv Year of Introduction State wide rollout of the eDistrict MMP 101 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II vi vii viii Operating System along with version if applicable Processor and Number of Cores Offered if applicable Architecture RISC EPIC CISC if applicable RAM HDD LAN Ports HBA as relevant Additional Information as required to indicate the compliance to the requirements in the RFP ex Capacity Disk Space if applicable Important Note for bidders iii V
43. 36 532 1394 UPS 224 102 536 532 1394 Printer 140 102 536 266 1044 Laser Jet Printer 28 0 0 0 28 Scanner Copier all in one Device Scanner 56 102 536 266 960 Biometric Device 280 153 1072 798 2303 Antivirus 280 153 1072 798 2303 24 Port LAN Switch 56 51 268 0 375 9 U Networking 56 51 268 0 375 Rack UTP cable CAT 6 56 51 268 266 641 Box of 305 Mtrs Jack Panel 24 Port 56 51 268 0 375 CAT 6 Information Outlet 420 255 1340 1330 3345 CAT6 Surface Mount Box 420 255 1340 1330 3345 Single Mounting Cord 7 420 255 1340 1330 3345 Ft CAT 6 Mounting Cord 3 420 255 1340 1330 3345 Ft CAT 6 6 Core Generic 14000Mtr 0 0 0 0 Multimode Fiber with necessary terminator amp LIU adapter as per actual PS Number of equipment s peripherals displayed in the above table may vary during the actual implementation in the field In case of variance the actual requirements needs to be presented in front of the SDA After approval the unit price quoted by the selected vendor will be taken into consideration for payment Also as per requirements the distribution of materials across the offices may also vary during the actual course of implementation State wide rollout of the eDistrict MMP 77 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 4 2 Requirement at SDC SI No Item Total Qty Q Web Server Database Server Application Server Sta
44. Available JapaiSinghpur Sub divison offices 12 12 84 Yes All Block Offices amp Broadband Ms Spancho Available Bargarh Je Sub divison offices 13 13 80 Yes All Block Offices amp Broadband Ms Spancho Available Kalahandi ee Sub divison offices 10 10 66 Yes All Block Offices amp Broadband Ms Spancho Available Nabarangpur a Sub divison offices 11 11 81 Yes All Block Offices amp Broadband Ms Spancho Available Rayagada Sa Sub divison offices 7 7 44 Yes All Block Offices amp Broadband Ms Spancho Available Gajapati a Sub divison offices 14 14 233 Yes All Block Offices amp Broadband Ms Spancho Available Koraput Da Sub divison offices sa 7 7 44 Yes All Block Offices amp Broadband Ms Spancho Available Malkangiri J Sub divison offices 8 8 50 Yes All Block Offices amp Broadband Ms Spancho Available Nayagarh ae Sub divison offices State wide rollout of the eDistrict MMP 54 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 3 FRS for the Proposed Application The computerization under the e District project envisages meeting of the requirements through the e District Application consisting of Certificates Pensions Revenue Court Cases PDS services Grievance Redressal services etc The following depicts the brief scope and the indicative functional requirement specifications of the applications envisaged for development of solution under e District This however does not mea
45. Become the central collection point for contact and control of the problem change and service management processes This includes both incident management and service request management C Shall provide a first level of support for application and technical support at e District implementation locations across the State where the software hardware and other infrastructure will be rolled out Help Desk Facility will continue from Go Live of eDistrict application till the completion of the project SI needs to deploy 2 resources for providing the helpdesk services D Provide the following integrated customer support by establishing 9 hrs X 6 days Help Desk facility for reporting issues problems with the software hardware and other infrastructure The helpdesk will operate on official working days II This shall be an online system deployed centrally and shall be used by the selected Bidder extensively for management of network support activity and handling calls from citizen departmental staff any other stakeholders Service desk is an application that facilitates the end to end service support The proposed system should include required hardware and software All relevant infrastructure and supporting system software required for the deployment and operation of the help desk is to be provided by the selected Bidder as per the requirements mentioned in the RFP The system deployed by the SI shall be complied with ITIL and ISO 2
46. Model All the relevant product brochures and manuals must be submitted Dimensions 600 w x 530 d x 9U h Weight Capacity 132 lbs 60 kg Side doors Complete knockdown format for easy installation amp later maintenance with lock amp key Ventilation Standard with one side exhaust fan Specifications Compliance Deviations if Offered any State wide rollout of the eDistrict MMP 98 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 5 13 Specification of Biometric Device Feature Make Model Identification Time s Enrollment and Matching Fingerprint placement Opti onal Resolution FAR FRP Connectivity Serial Communication bps Operating Temperature 0 C Operating Humidity Display Language Operating Voltage Power Specification Must be specified All the relevant product brochures and manuals must be submitted lt 2 Sec Upto ten finger prints for enrollment and one Finger print for matching Any Angle 360 Minimum 500 PPI DPI lt 0 0001 lt 1 Ethernet 10 100 Base T UDP USB Standard USB connectivity for PC based application 9600 38400 115200 Rs 232 Rs 485 0 45 20 80 English 5 VDC Should be USB Powered Deviations if any Specifications Offered Compliance State wide rollout of the eDistrict MMP 99 Page RFP for Selection of System Integrator for Rollo
47. Port Fibre Channel Adapter Power Cable Drawer to IBM PDU 14 foot 250V 10A Power Cord 9 foot Drawer to IBM PDU 250V 10A IBM OEM Rack Mount Drawer Rail Kit IBM Rack mount Drawer Bezel and Hardware Power Supply 1700 Watt AC Hot swap Base and Redundant PowerVM Express DASD Media Backplane for 3 5 DASD SATA DVD Tape e e A NM FP RP RP RP RP Nempe BP RP BP N ANB Three Years Onsite Comprehensive Warranty The selected SI needs to work on a new set of servers specifications of which are to be referred from the following tables State wide rollout of the eDistrict MMP 79 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 5 1 Specification of Web Database Application Server SLNo Features Specifications Specification Offered Compliance Yes No Deviation if any 1 Form Factor Rack Mountable CPU 2 Nos X86 based Processor Processor Core Per CPU should be minimum Eight The Frequency should be minimum 2 4 GHz The Server should scalable up to 4 processors L3 Cache 20MB or more Cache per processor Memory Server should be configured with 256 GB of ECC DDR3 Memory and scalable to 1 TB or more Clustering Server should support Clustering DIMM Slots Server should support 16 DIMM Slots and should be expandabk up to 32 DIMM Slots using 4 sockets HDD Bays Minimum 4 Hot Plug SFF SAS SSD disk ba
48. Premises 2 4 6 8 General Obligations of the Slices Anca a eene ened alwnieaien en ES EON EEOSE E 2 4 6 9 ExitManacement Plan ieccseccvecetccassetes vesveecexeestesducceese E E R R S E DETAILED IMPLEMENTATION AND ROLL OUT PLAN sssssssssssessssesessessseeeesseessseesseseseseenesees 50 ANNEXURES 3 sdcccsssccasssibececsscscvecsscbaset sstdbvccaseteiedssccevadetesoaeesscecvatesctosesasdtsuvestcossecssiisucessccesedsstessxesccteyct 51 4 1 OFFICE WISE REQUIREMENTS sissscssssssossesesessoechsrodnisasouesoud Ea EEE SEAE EO EEE EDE EA EEN ESASEN EEE NE 51 4 2 TEMPLATE FOR CAPTURING NETWORK CONNECTIVITY REQUIREMENT ccccccccceccececececcseeceeeceeeeeeecevevevenens 53 4 3 FRS FORTHE PROPOSED APPLICATION c cccccsssessseeesseesseeseeeseeceeseeeseeeeseaseesseesseeseesseeesaesseesaeseaeseneeags 55 4 3 1 Information Dissemination Component u scseceesseeceescesecesecesecesecasecseesseesseeenesenseeeseeseaseeaeees 56 4 3 2 Forms Availability Component sccscesessseesceeseeeeeeeeeeeecesecaecaaecaaecsaecauesaeeseeseeesenseeeseaeseaeeeaeees 58 4 3 3 Application Receipt COMpPONEN ccscceeceseceseceecssesnsesaceeaeeenesenceseceaecsecsaecaaecaaessuesseessesenseass 60 4 3 4 Payment Componente E E NET tated ntenasicanss chaseqabusyseashadal ood eastionsansiseatn 61 4 3 5 Application Processing Component ssccesecesecesecseescesseeeneteneeeeceseceaeceaecsaecsaecsaesaaesseesaesenseaes 63 4 3 6 Verification Components irejon a aia iaaea ai
49. RFP for Selection of System Integrator for Rollout of e district MMP Volume II REQUEST FOR PROPOSAL FOR SELECTION OF SYSTEM INTEGRATOR FOR STATE WIDE ROLLOUT OF e DISTRICT MMP VOLUME II RFP No OCAC TJ 11 2012 ENQ 14019 Dated 06 08 2014 General Manager Odisha Computer Application Centre OCAC Technical Directorate under IT Department Govt of Odisha OCAC Building Plot No N 1 7D Acharya Vihar Square RRL Post Office Bhubaneswar 751 013 Odisha Website http www ocac in RFP for Selection of System Integrator for Rollout of e district MMP Volume II Table of Content 1 IMPLEMENTATION FRAMEWORK ccccccsscssesseeessecseeeeeeeceeeseseseeeseeeseseeeseeeeeseseseseeeseseeeeeseseeeeeeeeeees 6 2 SCOPE OF THE PROJECT icscccssccisccsiseleccctlesteasstelscccslevedasscedaccdslenteacdcelecasstensbecetedecedscesdsecdesdecasecssscecuasse 9 2 1 INTRODUCTION varstai eienaar A aAA 9 2 2 SOLUTION amp TECHNOLOGY ARCHITECTURE 0 cccccssececseececeeseececeeaaececeneeecseaaeeecseaaeeecseeeeceeaaeeesseaeeeeeeuneeeeees 9 2 2 1 Over vleWe iernii a ENa E E E A EO L iA 9 2 2 2 eDistrict Application StrUCUTE nisnin aaa aaa ii ALAE a A AARRE 2 3 SCOPE OF SERVICES PROJECT IMPLEMENTATION PHASE s cccesseececeeececeeserceceesaeeecseeeecesseeeeceeaeeesennaeess 2 3 1 Solution Desigh insunt ainiai eaaa aaia na Aaaa NANa aAA aia aan 2 3 1 1 System Study and Design cccceeeseeeeeeneee
50. SDC wu ccecessscesssesscseescssessseseessessssetesssseeeseasens 2 3 10 Hardware Commissioning at Field Offices cccecceccsssscesesssesecssesecneeescneeeeseaesesesssesessneeeeseaeeese 2 3 10 1 Design Supply Installation Commissioning O amp M of IT Infrastructure 2 3 10 2 Installation and Commissioning of IT Infrastructure cccscccssecssscsseecesecessecseesseessaeesseesseessneeeseess Dodl AACOMSOSircayecatsc eeceestvaaaateeatedvasssdeneasete esas traaties Sua sa asest canada reves tatacade aseactsscvacaicesehcaayaesngoeshtueraas es 2 3 12 Capacity Building Training 2 3 12 1 Sigm Orf Deliverables sranna in su aeuadieas0 A A E TEE 2 3 13 Manpower requirement cccsccscsescsssesceseessesesseeescneseeceseseseseessssecseseeseaeeeseaseessassaesessaeseeseaeeeaea 2 3 14 Business Continuity Planning scsccsscsscesssssesssssesscnsesscessscsesssssssscscseecassesssseesssessseessaaeeesaseese RLI OMENS a AE ea sadece A a a a AA aa a a aE A sein ee 2 3 15 1 Information Security Management 2 39 16 Project Management sccsissscscvicrsssstbescescodanscccteateel sasconasievots cavaieutedohsedaasatioaesdcadensecstsaveacebianseasttat 2 3 16 1 Project Planning and Management ccccccssccssscsseceseecsneeceecsueesseessneecseecsseessnessaeesueseaeesenessaeessnessseesenes 2 3 16 2 Project Planning and Management ccscccscccsssesssesseeseneeceecsseeseecsseecseecsaessnessaeesssecsaeeseneseaeessneesseesenes 2 4 SCOPE OF SERVICES
51. Yes Cuttack 15 14 128 Yes Yes Yes Khurda 10 10 71 Yes Yes Yes Puri 11 11 107 Yes Yes Yes Kendrapara 9 9 92 Yes Yes Yes Jagatsinghpur 8 8 76 Yes Yes Yes Bargarh 12 12 84 Yes Yes Yes Kalahandi 13 13 80 Yes Yes Yes Nabarangpur 10 10 66 Yes Yes Yes Rayagada 11 11 81 Yes Yes Yes Gajapati 7 7 44 Yes Yes Yes Koraput 14 14 233 Yes Yes Yes Malkangiri 7 7 44 Yes Yes Yes Nayagarh 8 8 50 Yes Yes Yes State wide rollout of the eDistrict MMP 52 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 2 Template for Capturing Network Connectivity Requirement NO OF NO OF Swan SWAN Available DISTRICT SUBDI rags NO OF NO OF RI Available Yes NO Type of Existing service Service level EE S SINS OPCS connectivity provider baseline Sundargarh 3 18 17 112 Yes All Block Offices amp Broadband Ms Spancho Available Sub divison offices 1 5 5 32 Yes All Block Offices amp Broadband Ms Spancho Available Jharsuguda os R Sub divison offices 1 3 3 20 Yes All Block Offices amp Broadband Ms Spancho Available Deogarh Je Sub divison offices 3 9 9 55 Yes All Block Offices amp Broadband Ms Spancho Avialable Sambalpur sy Sub divison offices 3 13 13 80 Yes All Block Offices amp Broadband Ms Spancho Avialable Keonjhar a Sub divison offices 4 8 8 55 Yes All Block Offices amp Broadband Ms Spancho Avialable Angul a Sub divison offices 1 7 7 75 Yes All Block Offices amp Broadband Ms Spancho Avialable Bhadrak a
52. a daana aiaia nia iaaa 64 4 3 7 Approval Rejection Component Intermediary Approver and Final Approver 00 65 4 3 8 Delivery COMPONENE vistas szccs Gaskaseevavesnes Aybar deck sbdeds tas E E E AAA aAA 67 4 3 9 Status COMPONENE icissisisnseatacehinvdsxteasanenes is aAa Eai EAEn E AANA AA aAA a A aaa 69 4 3 10 Monitoring Component MIS sccccccescesecesecesecssetsseeseesneeeneseneseseseceaeceaecaaecsaecsaessaeeseeeaesenssenseats 71 43 11 Log AN COMPONCN Ge oaiae eoon Ne e saccesicauduceneets ea A E Aaea NEA Ea AORTA EKEN NE aS EEEa 73 4 3 12 Service Specific Functionalities 0 ecceecesecesecsseensetceescesseeeneteneeseceseceaecaecaaecsaessaessaesseessetenesenenaes 74 4 4 BILLCOF MATERIAL SUMMARY ic s scicosessesccssesssccssesescvseoseisnteccessctvocessctocsedsesensedsetsnsescedsecescevsasedcoseesedeoses 77 4 4 1 Requirement at Field Level Offices csccscssccsscsesseeeceescesecesecesecaaecaaecaaesaeesaesensseesseeseaeseaeseaeeas 77 4 4 2 Requirement at SDC sirsiran anaa aan aa ARADA EAE 78 4 5 TECHNICAL SPECIFICATIONS sssiestsseiseoscasewesesoastendivoednedsiesiestiuceves si ousdsovauedevdewactelsienseeedaparasseituebeaba ondveeteh 79 4 5 1 Specification of Web Database Application SCrver csscssccssceeseseneeeesseeceesceseeesecnseenseesaeeaees 80 4 5 2 Specification of Staging Production SCVVEL cccccsccesecssecssetseesseeeseteneseeeseeceseceaseaeceaeeaeeaaetaees 83 4 5 3 Specification of Rack Mounted 8 Port IP base
53. a or abroad who has management control over the manufacturing production process Quality Assurance Procurement of Raw materials manufacturing process inputs marketing and warranty services of the resultant products of at least one manufacturing facility factory where the manufacturing of equipment related accessories as required for the e District Odisha etc is carried out Party shall mean Govt or Bidder individually and Parties shall mean Govt and Bidder collectively Rates Prices means prices of supply of equipment and services quoted by the Bidder in the Commercial Bid submitted by him and or mentioned in the Contract RFP means the detailed notification seeking a set of solution s service s materials and or any combination of them Services means the work to be performed by the Bidder pursuant to this Contract as detailed in the Scope of Work Site shall mean the location s for which the Contract has been issued and where the service shall be provided as per Agreement Tenderer shall mean the authority issuing this Request For Proposal RFP and the authority under whom the e District Odisha is to be implemented operated managed etc and this authority shall be the Odisha Computer Application Centre acting on behalf of Govt of Odisha as the implementing agency for the e District Odisha project Termination notice means the written notice of termination of the Agreeme
54. ables I Detailed Project Plan II Detailed System Study Report JII List of Services Service Definitions Service Levels IV Updated vetted FRS V SRS document VI HLD documents VII E District Application architecture documents VIII ER diagrams and other data modelling documents IX Logical and physical database design X Data dictionary and data definitions 14 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II XI Application component design including component deployment views control flows etc A LLD documents including but not limited to i Application flows and logic ii GUI design screen design navigation etc B All Test Plans i Requirements Traceability Matrix ii Change Management and Capacity Building Plans iii Design of realtime tools for monitoring e Transaction volumes and for generating realtime MIS iv SLA and Performance Monitoring Plan v Training and Knowledge Transfer Plans vi Issue Logs 2 3 2 Software Development Customization 2 3 2 1 E District Application The existing eDistrict Application developed for the pilot shall be used for State Wide Rollout for faster replication Bidders are not allowed to develop any new application or use any other existing application software for State Wide Rollout of eDistrict Project The pilot application has been tested for all the services included during the pilot implementation by STQC However
55. ation to production as well as for location readiness One of the important factors that would determine the success of the e District implementation in the Odisha is the continuous availability of domain experts like Project Manager Database Administrator Technical Experts etc to the implementation team which would be sekcted with the approval of Odisha SI shall put together the specified team of domain experts with required experience who will work on this project during the entire duration of the project 50 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 Annexures 4 1 Office Wise Requirements DISTRICT NO OF SUBDIVISION NO OF TAHSILS NO OF BLOCKS NO OFRI e District Network Additional OFFICES Service being Availability H W delivered from Yes No Required this District Yes No Sundargarh 3 18 17 112 Yes Yes Yes Jharsuguda 1 5 5 32 Yes Yes Yes Deogarh 1 3 3 20 Yes Yes Yes Sambalpur 3 9 9 55 Yes Yes Yes Keonjhar 3 13 13 80 Yes Yes Yes Angul 4 8 8 55 Yes Yes Yes Bhadrak 1 7 7 75 Yes Yes Yes Jajpur 1 10 10 80 Yes Yes Yes Dhenkanal 3 8 8 50 Yes Yes Yes Balasore 2 12 12 85 Yes Yes Yes Nuapada 1 5 5 32 Yes Yes Yes Bolangir 3 14 14 86 Yes Yes Yes Sonepur 2 6 6 38 Yes Yes Yes Boudh 1 3 3 22 Yes Yes Yes State wide rollout of the eDistrict MMP 51 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Kandhamal 12 12 74 Yes Yes
56. be installed and operated in only clustered configuration to ensure high availabil ity and reliability The data would be physically stored on an External Fiber Channel FC based Storage SAN 2 3 2 10 High Level Design HLD SI shall complete the High Level Designing and all HLD documents of all the functionalities integration with existing application and external application The SI shall prepare the HLD and have it reviewed and approved by the OCAC State Nodal Office will sign off on the HLD documents based on the advice of SPMU 2 3 2 11 Detailed Low Level Design LLD The LLD shall interpret the approved HLD to help application development and shall include detailed service descriptions and specifications application logic including pseudo code and UI design screen design and navigation The preparation of test cases will also be completed during this stage The SI shall have the design documents reviewed and approved by the state Nodal Agency State Nodal Agency will sign off on the LLD documents based on the advice of SPMU 2 3 2 12 Test Plan The SI shall prepare all necessary Test Plans including test cases i e plans for Acceptance Testing Test cases for Initial and Final User Acceptance Testing shall be developed in collaboration with domain experts identified at the state nodal agency Initial and Final User Acceptance Testing shall involve Test Case development Unit Testing Integration and System Testing F
57. bug fixes etc should be in the name of OCAC SI shall provide a comprehensive warranty that covers all components after the issuance of the final acceptance by OCAC The warranty should cover all materials licenses services and support for both hardware and software SI shall administer warranties with serial number and warranty period SI shall transfer all the warranties to the OCAC at no additional charge at the time of termination of the project All warranty documentation no expiry will be delivered to Department 2 3 12 Capacity Building Training Bidder must impart training to the personnel identified by the State Government on the follow ing aspects I Impart training on functional use of eDistrict Application II Usage of Digital Signature III Use of Biometric Devices IV Medium of Instruction Both English amp Odia V Language of training material English The Training has to be conducted at DHQ amp SDHQ as per the requirement and as agreed upon with the district administration Every attempt will be made by the District Administration to provide the Training Classroom as per availability at BHQ DHQ amp SDHQ Infrastructure required for conducting the training should be arranged by the System Integrator on its own The SI would be required to prepare a detailed training plan covering at least 2 rounds of training to the target audience dates for training duration and training content The time gap betwe
58. ce request form from the predefined location 3 The system should allow for service request form to be easily downloadable both through HTML and word format The size of the forms created for delivering the services through application shall be kept to the minimum so as to suit bandwidth typical to dial up Internet connections The form filling should be easy user friendly and shall avoid common form i filling errors such as ensuring all mandatory fields are entered selecting options by checking boxes where applicable number entry etc 5 The Application shall provide Easy to use step by step guidance to fill the Forms in the form of form wizards The system should provide for printable version of the service request form The forms must be supported for use by the 6 stakeholders on all widely used web browsers like Chrome IE Mozilla etc preserving the functionality look and feel of the form When printed the eForms must preserve the appearance as on the screen T The system should give an error message in case it is not able to retrieve the application from the given location 8 The system should have a provision for uploading new version of the forms as and when it is required to change the version 9 The system should maintain the version control for the service request form The system should have a security feature embedded for changing the version of the form and should allow only predefined ii process owners to change the form
59. chnology solution shall be based upon most relevant and suitable architecture standards including standards for Service Oriented Architecture SOA XML services amp necessary protocols for internet applications Data Centre standards Localization Unicode Inscript etc standards W3C WCAG for accessibility etc standards amp GIGW guidelines etc IHI The design should include integration with existing IT infrastructure created under SDC SWAN CSC State Portal SSDG and any other MMP for the implementation of eDistrict Project eDistrict Application developed should be integrated with existing State Portals and Gateways 9 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II IV As in the State of Odisha State Portal SSDG is under development the eDistrict architecture should be compatible with it and should get integrated when the SSDG is operational It is estimated that the total number of internal users would be 16500 approx having average length of stay per visit 120 mins per user 2 2 2 eDistrict Application Structure At present the eDistrict application will host the data of all services in its own database Once independent applications are rolled out for any service which is part of eDistrict application then the data of that service should be migrated to that new application s database However data migration is not in the scope of SI EEE vez State Data Ce
60. comply with various policies relating to monitoring and management of infrastructure such as IS Policy backup and archival policy system software update policy etc of the State Odisha 2 4 2 Warranty Support As part of the warranty services SI shall provide I SI shall provide a comprehensive 3 year of warranty and followed by 2 years of AMC from the date of Go Live II SI shall provide the comprehensive manufacturer s warranty and support in respect of proper design quality and workmanship of all hardware equipment accessories etc covered by the RFP JII SI must warrant all hardware equipment accessories spare parts software etc procured and implemented as per this RFP against any manufacturing defects during the warranty period IV SI shall provide the performance warranty in respect of performance of the installed hardware and software to meet the performance requirements and service levels in the RFP V SI is responsible for sizing and procuring the necessary hardware and software licenses as per the performance requirements provided in the RFP During the warranty period SI shall replace or augment or procure higher level new equipment or additional licenses at no additional cost to the OCAC in case the procured hardware or software is not adequate to meet the service levels VI Mean Time Between Failures MTBF If during contract period any equipment has a hardware failure on four or more occasions in a period of le
61. cted bidder is required to use various tools and techniques that can make tests run easily and the results are automatically measured In this way testing tools provide a more cost effective and efficient solution than their manual counterparts Plus they minimize the risk of human error during testing 3 In order to ensure that such a QA mechanism is effective and acceptance of e District the following tests are required for acceptance e Unit Testing Basic validation of developed components by developers e Functional Internal Integration Testing Validation of developed components against functional requirements and design specifications e System Testing Validation of both functional and technical requirements for the in tegrated Solution This could include external integration if required or it can be sep arated into testing phases e UAT User Acceptance Testing UAT validation of the Portal Solution and assurance that it meets both functional and technical requirements e Stress and Performance Testing Load testing enabling understanding of performance State wide rollout of the eDistrict MMP 110 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II and behaviour of Portal Solution under large number of users and high load condi tions 4 Selected bidder is required to describe their QA and testing approaches and procedures as well as testing tools for conducting various tests in
62. d KVM Switch u eececsssccescesecesecsseeseessetseesetenetensnaes 85 4 5 4 Specification for 24 Port Managed LAN Switch for SDC sccsccscsscssecesscesecesecsecseetseesseessetseeteeeeaes 86 4 5 5 Specification for servers for Helpdesk SLA and Antivirus 0 cccsccsscceeccesecesecetecssecseetseetseeseteneeeneeaes 88 4 5 5 1 Specification Of Blade chasis c cccscccsseesseceseeesnecsneecssecseeceneceeecseeeseneseaeecsusssaeeseaeecuessesseneseeessesees 88 4 5 5 2 Specification of S rVENlSsi2 ccce cciseess cinn aE A EEEE EE A E A ARE R eee 89 4 5 6 Specification Of Desktop siseses a A ctaccudaviacdvasuuaeua cd AIRE AAE 90 4 5 7 Specification Of Laptops sasaina aaia aaeain a iai aaa Ta iaaa iat 91 4 5 8 Specification Of SCONMER sscecksvsctessandsvscassezvdaiesssuerdevise sxdssdavaacdssstect coasvecdevisdsadandavsesdes svete soeaeeehantig 92 4 5 9 Specification of Laser Jet Printer Scanner Copier all in one Device csccesceseceteeeteenetees 93 4 5 10 Specification of Laser Printer 0 cccesccescsseesseesseeneeseetenesenseeseaeceaecaaecaaecaaessaesaeesaeesseeenesenseaes 95 4 5 11 Specification for 1 KVA offline UPS u ccescsescesesssessseenceeeeeeseseneeeeceaeceaecsaecaaecaaessaessaessaessesenseeneeaes 96 4 5 12 Specification for 9 U ROCK iu cescsecsseccsescesscesecesecnseececseeeaeeseeseneseesseessaeseaecaecaaecsaessaessaesseesseeseesenenats 98 4 5 13 Specification Of Biometric D ViCC csccesecesecesecssetsseeeeeneeeneneneeneesec
63. d or Operation and Management the Parties shall agree at that time whether and if so during what period the provisions of this Schedule shall apply IHI The Parties shall ensure that their respective associated entities carry out their respective obligations set out in this Exit Management Schedule 2 4 6 2 Transfer of Assets I OCAC shall be entitled to serve notice in writing on the SI at any time during the exit management period as detailed hereinabove requiring the SI and or its sub contractors to provide the OCAC with a complete and up to date list of the Assets within 30 days of such notice OCAC shall then be entitled to serve notice in writing on the SI at any time prior to the date that is 30 days prior to the end of the exit management period requiring the SI to sell the Assets if any to be transferred to OCAC or its nominated agencies at book value as determined as of the date of such notice in accordance with the provisions of relevant laws I In case of contract being terminated by OCAC OCAC reserves the right to ask SI to continue running the project operations for a period of 6 months after termination orders are issued III Upon service of a notice under this Article the following provisions shall apply 45 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II A in the event if the Assets to be transferred are mortgaged to any financial institutions by the SI the
64. details of the applicant 2 Should allow the e District Application to retrieve various information from the individual databases and aggregate it 3 The application should support the monitoring in both the occurrence when an event or time driven activity is triggered 4 Should be able to retrieve all information about the status of the application form of the citizen 5 Should be able to automatically generate the following reports to the concerned authorities at regular time interval Should be abk to generate Service Report on a regular time interval this report should include the no of application received no P of application processed no of application rejected and the no of application under process 4 Should able to generate SLA Report on regular time interval this report should give information related to centre wise details of no of SLA met and centre wise details of no of SLA breached State wide rollout of the eDistrict MMP 71 Page S No 10 11 12 13 14 15 16 RFP for Selection of System Integrator for Rollout of e district MMP Volume II Functional Requirement Specifications Monitoring Component Should be able to generate Performance Report on regular time interval this report should give information related to centre wise details of no of application processed against the no of application received Should be abk to generate Payment Report on regular time interval this report should give inf
65. e enabled through mandatory adherence to technical specifications and e Governance standards 2 3 6 Payment and SMS Gateway I Provisioning of a payment gateway SMS gateway and any other components required to meet the functional and Quality of Service requirements of the RFP is also within the scope of work of the SI 26 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II II Payment Gateway should allow net banking and debit card payments through atleast 20 banks in the country including all leading banks besides payments through credit cards VISA Mastercard I Any one time charges such as those for tie ups development of interfaces registration commissioning etc of the gateway and any fixed recurring charges such as monthly rentals etc will have to be borne by the SI for the Contract period and may be budgeted for in the Total Contract Value of this Project IV Any applicable transaction charges for making electronic payments or using SMS based services shall however be payable by the citizen and SDA respectively and need not be accounted for in the Total Contract value of this Project Any transaction charges should be payable in Indian Rupees only V The contracts that the SI does with the Payment Gateway provider and SMS gateway provider should be structured in a manner to allow the transaction charges to be paid directly by the citizen SDA However if the contract with
66. e relevant prod uct brochures and manuals must be submitted Must be specified for all the required components Intel Core i 3 Processor or equivalent AMD Processor Minimum 2 2 GHz 3 MB cache Intel Q57 or AMD equivalent chipset or OEM motherboard Integrated Graphics Integrated on board High Definition Audio controller with internal external speaker also 2 PCI PCle slots 2x Internal 3 5 bays 2xExternal 5 25 bays 4 GB DDR3 SDRAM 320 GB SATA HDD 52 X Sata CD ROM drive Integrated 10 100 Mbps Ethernet Adapter RJ 45 PXE support Normal Keyboard Minimum 86 Keys 2 button optical wheel mouse 17 TFT Color Monitor 1 serial 5 USB Minimum 2 in front 1 PS 2 Keyboard 1 PS 2 Mouse VGA audio ports for Microphone amp headphones in front Microsoft Windows Microsoft Office Standard 2013 Indic OLP Gov Windows 7 Professional Edition or higher edition preloaded For OEM ISO 9001 and 14001 For quoted Model FCC UL Energy Star 5 0 DMI State wide rollout of the eDistrict MMP 90 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 5 7 Specification of Laptops Features Make Model Part No Processor Motherboard Memory Hard Drive Removable drive LAN Network Wireless Support Key board Graphics Display Interface Power Battery OS Certification Office Productivity Suite OS Specifications Must b
67. e specified Must be specified All the rele vant product brochures and manuals must be submitted Must be specified for all the required components Intel Core i 3 Processor or equivalent AMD Processor Minimum 1 8 GHz 2 MB cache Compatible motherboard to support the processor and memory Motherboard from the original OEM 4 GB DDR3 SDRAM 320 GB SATA Integrated DVD R W Integrated 10 100 Mbps Ethernet Adapter RJ 45 PXE support Integrated 802 11 b g MBPS Wireless LAN adapter Spil resistant keyboard minimum 86 keys with bi lingual keys English and local language of the State compliant to Enhanced Inscript Keyboard based on Unicode version 6 0 or later Integrated Graphics with up to 384 MB of shared memory 14 1 WXGA Active TFT 1280X800 amp with Integrated WEB CAMERA 1 3 MP 3 USB 2 0 1XLine in 1X MIC 1XRJ45 LAN 1X External VGA 1X DCIn Universal DC Adapter 6 Cell Li Ion Battery 54 Microsoft Windows Microsoft Office Standard 2013 Indic OLP Gov Windows 7 Professional Edition or higher edition preloaded Specifications Offered Compliance Deviations if any State wide rollout of the eDistrict MMP 91 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 5 8 Specification of Scanner Features Make Model scanner type input modes speed R solution Imaging Technology bit depth scaling max document size Inte
68. e stamping amp Status Tracking P Mission Mode Projects Further e District service will be integrated with a mobile service delivery gateway and Aadhaar numbers of the Unique Identification Authority of India Localisation of the application will be carried out as per the requirement of the state in terms of local language and other needs According to this System Integrator SI who shall be responsible to implement the project in the state as per the DeitY Gol guidelines Integration of existing applications being used in the state shall not be possible unless the legacy data in the local language is compliant to Unicode version 6 0 or above In some cases this legacy data therefore will need to be converted to Unicode 6 0 or latest version The e District MMP envisages centralised architecture at the state level with common application software for each of the identified services for all the districts of the state The application software will be hosted in the SDC 7 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II VII Integration across states shall be enabled through mandatory adherence to technical specifications and eGovernance and localization standards The detailed guidelines in this regard have been issued by Department of Electronics and Information Technology DeitY Government of India 8 Page RFP for Selection of System Integrator for Roll
69. e system should be able to support the monitoring and reporting as per the monitoring and reporting component 19 The system should be able to detect changes in status and send status updates to the citizen as per the Status Tracking component 20 The system should be able escalate the application as per the Auto Escalation matrix defined by notifying the next level of authority and sending him a copy of the application 21 The system should be able to maintain all records for the login sessions with date and time 22 The system should be able to provide date and time stamping for all transactions done with digital signature 23 The system should have a facility for forwarding of the application with remarks and digital sign of the sender to any person in District administration registered with the System 24 The system should support multilingual interface minimum Oriya Hindi English from the first day of its operation as per Localization and Language Technology Standards for National e Governance Plan defined in e district guidelines State wide rollout of the eDistrict MMP 76 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 4 Bill of Material Summary 4 4 1 Requirement at Field Level Offices Item Name Dist Sub Collector Tahsildar BDO Total Nos Magistrate Office Office Office Office Laptop 56 51 536 266 858 Desktop 224 102 5
70. e the Servers and Storage Expansion Units Blade Chassis to accommodate minimum of 8 hot pluggable blade servers with SAS HDDs Dual network connectivity for each blade server for redun dancy should be provided Backplane should be completely passive device If it is active dual backplane should be provided for redundancy Should have the capability for installing industry standard flavors of Windows Linux Unix Solaris for x86 Operating Environments Single console for all blades in the enclosure or KVM Module a DVD ROM can be internal or external which can be shared by all the blades allowing remote installation of S W and OS Minimum 2 external USB connections functionality Two hot plug redundant 1Gbps Ethernet module which enable connectivity to Ethernet via switch Switch should be Internal external The number of Ethernet ports should be sufficient to connect fully populated chassis being offered to network Two hot plugs redundant 4 Gbps Fiber Channel for connectivity to the external Fiber channel Switch and ultimately to the storage device Redundancy Mechanical Devices such as Hard Disks Fans and Power Units should be completely Hot Swappabk and Redundant to ensure High Availability Blade Management Systems Management and deployment took to aid in Blade Server configuration and OS deplyment Remote management capabilities through internet browser Black encbsure should have provision to connect to display con sole
71. eaecuaecaaecsaessaessaesseeeseseneeensnaes 99 4 5 14 Specification of 24 Port Managed LAN Switch uu sssececcsecceeeceseceseceecnsetacesseesseeeneseneeeesseeeasenatens 100 4 5 16 Specification of Antivirus software scccscceseessesneeeeeeeeeeeceseceaecaecsaecasecsaesseesseeenesenssenseaseeasenaeens 102 4 6 NON FUNCTIONAL REQUIREMENTS cccccceeeesesesesesesececeseceseseseceseneseceseceseceeeseseceseceneeeeeeeseseeeceneserenenens 105 4 7 CSC ROLLOUT STATUS ASON JULY 2014 occ cc siicacicietietieesseescdscbindivecdinesvcebanecheesscestsetieedteptaeesten 112 Annexure A Comparison of list Of SCrViCOS ssccsscsecssesceeeceeecesecesecaaecasecsaeeaeesaeesaesenesenesaeeeaseeaeenaeees 113 Annexure B Service Wise Total Number of Transactions As on 31st July 2014 ccccccccssssccessssseeeenees 114 Annexure C Office UPISGICCION cisiesescsictscsteeceecaccecathasincaniaiae aiaa oa aaa a A aA AA 115 3 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II GLOSSARY OF TERMS The definitions of various terms that have been used in this RFP are as follows e Request for Proposal RFP means all three Volumes and its annexures and any other documents provided along with this RFP or issued during the course of the selection of bidder seeking a set of solution s services s materials and or any combination of them e Contract Agreement Contract Agreement Master Serv
72. eanup template engine Spyware pattern firewall engine State wide rollout of the eDistrict MMP 103 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II and network worm engine instead of downloading every component separately The Server component should have the flexibility to update itself from multiple update sources Clients should get virus updates Spyware Adware pattern updates network worm updates and personal firewall updates from a single server Antivirus server Clients should automatically look at another update source to get updates if the primary antivi rus server is not available Solution must allow specified clients to act as Update Agents sources for updated components so other clients can receive updates from these clients to ensure effective use of corporate bandwidth Should provide with Web based centralized management through which all the clients can be centrally managed configured for antivirus and firewall policies Secure remote access via Web browser SSL enabled Customizable client alert message for virus detection and Personal Firewall Should generate Virus activity log update log Personal firewall intrusion detection log network virus logs Client connection status log and Server system event log and should be able to send notification to the infection source A quarantine manager to set the capacity of the quarantine folder and the maximum size of the quarantin
73. ed files Should have a feature to scan and detect for vulnerable systems in the network and remotely deploy the client software to them automatically Abke to automatically uninstall existing antivirus software at the desktop Solution should be capable of protecting itself from virus attacks HTTP Gateway level Antivirus and URL Filtering solution The solution should be a single product solution to provide HTTP amp FTP Gateway level Antivi rus The product should be software based solution The solution should support Microsoft Windows amp Linux platforms The solution should be a fully integrated solution designed to block Web based threats includ ing Viruses Trojans Worms Phishing attacks and Spywares Adwares The solution should be capable of preventing installed Spyware from sending confidential data via HTTP The solution should be capable of working in the following configurations 1 As a standalone proxy 2 Integrated with upstream proxy servers 3 Integrated with ICAP compliant cach ing servers Network Appliance or BlueCoat 4 It should be capable of working as a transpar ent proxy utilising WCCP or a Load balancer 5 Reverse proxy The solution should support True File type Scanning State wide rollout of the eDistrict MMP 104 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 6 The solution should be capable of automatically blocking Infected URLs The so
74. ed solution should have a security architecture which adheres to the security standards and guidelines such as ISO 27001 e Information security standards framework and guidelines standards under e Governance standards http egovstandards gov in 34 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Security Requirements Information security guidelines as published by Data Security Council of India DSCI Guidelines for Web Server Security Security IIS 6 00 Web Server Auditing and Logging as recommended by CERT In www cert in org in System shall comply with IT Amendment Act 2008 7 The proposed solution should support the below Integration security standards Authentication Authorization Encryption Secure Conversation Non repudiation XML Firewalls Security standards support WS Security 1 0 WS Trust 1 2 WS Secure Conversations 1 2 WS Basic Security Profile 8 The proposed solution should a multi layered detailed security system covering the overall solution needs having the following features i ii ili iv V Layers of firewall Network IPS Enterprise wide Antivirus solution Information and incident management solution for complete OCAC landscape Two factor authentication for all administrators i e system administrators network administrators database administrators vi Audit Log Analysis Selected Bidder mu
75. ed to the respective 27 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II SWAN PoP The selected Bidder shall ensure last mile connectivity from the nearest SWAN PoP to the concerned users of DC Office amp Block Office via UTP cable only II For all the Tahsil offices to access the application 2 MBPS Broadband connectivity internet broadband over DSL needs to be procured and commissioned by the bidder SI has to procure the connectivity in the name of concern office and pay the bills The service provider will install the same For Tahsil office the broadband internet connectivity will be independent of SWAN III For all the RI offices to access the application 512 KBPS Broadband connectivity needs to be procured and commissioned by the bidder IV Additionally the selected bidder will need to establish LAN connectivity to all offices as listed in section 4 1 including IP addressing scheme physical cabling router switch configuration V LAN configuration and fail over mechanism The selected Bidder should coordinate with the local department offices while designing and installing the LAN V All networking equipment required to provide the LAN WAN connectivity to meet the requirements of the Project is also to be provided by the selected Bidder as part of this RFP VI Connectivity of SDC is not scope of SI VII Scope of SWAN connectivity at DC District and Block office is not unde
76. eeneeeseeeeeeeeeeeeseaeees 2 3 1 2 Preparation of Software Requirements Specifications SRS 2 3 1 3 Preparation of e District Project Plan scccscesesssesseeessees 2 3 1 4 Preparation of e District Application Design Documents oe 2 3 1 5 Sien off Deliverablesis iz sss cacsicedsaessacdesces seen A E A O a GIES 243 2 Software Development Customization ssesesssssrsisierersensrsrnrrriernsesrsrnrirrnrnresenrnrenrnrnnsenrnrent 2 3 2 1 E District Application cccccssessesssesstesssreesnees 2 3 2 2 List of Services e District Functional Modules 2 3 2 3 Single Sigi OM icrai caveeedecekutes deceaseanucneesseeaes 2 3 2 4 Support for PKI based Authentication and Authorization es 2 3 2 5 Interoperability Standards c cccsccsesccssecsssesssecseecseecsseesensccseecsasesssecsaeecsueceeessseeseessaeeesseesneessneseneess 2 3 3 6 Scalability lt sccec nee Base eG aA aes ea E ee ce esd ie 2 3 2 7 SOQCUIILY ccc scsscezcecaeieccaazicancsectunaeaa sosegs va E T 2 3 2 8 Application Architecture resser a eee av itierides Genie dees dunes oan ene eee 2 3 2 9 Proposed Application Architecture ccccccsccssscesssecseeessecseesscecsseesssscsseessneeceeecsaeeseeseaeeessssseesenesssess 2 3 2 10 High Level Design HED cciiccesccss cecesetheceeesdectuceesccesues sceuas E a A a EE aaa Ea aaa aaa aa 2 3 2 11 Detailed Low Level Design LLD c ccssscssecsssesssecseeesneesseecsescsseeseseecaeessaesseeseaeesesesseess
77. elopers Functional Internal Integration Testing Validation of developed components against functional requirements and design specifications System Testing Validation of both functional and technical requirements for the integrated Solution This could include external integration if required or it can be separated into testing phases UAT User Acceptance Testing UAT validation of the Portal Solution and assurance that it meets both functional and technical requirements Stress and Performance Testing Load test ing enabling understanding of performance and behaviour of Portal Solution under large number of users and high load conditions 4 Selected bidder is required to describe their QA and testing approaches and procedures as well as testing tools for conducting various tests in support of the acceptance of the Portal Solution Selected bidder is expected to follow minimum CMMi level 3 processes 5 Furthermore Selected bidder to describe their documentation standards e g Documentation description documentation identification content nomenclature etc as well Sample docu ments to be enclosed as part of the technical proposal Quality Assurance amp Acceptance Requirements 1 Selected bidder is required to develop and implement quality assurance processes and proce dures to ensure that the e District development and operations are performed to meet the quality standards that are relevant to each area in all project phases 2 Sele
78. em should display an appropriate message in case of retrieval failure or any other communication failure or in case the document could not be found due to any reason State wide rollout of the eDistrict MMP 66 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II S No 18 19 20 21 22 23 24 25 26 Functional Requirements Specifications Approval The system should allow the user to terminate the approval process at any point of time during approval The system should keep and maintain the data in a data repository database for all the approval made The system should be able to keep the records of all transaction performed and link it to the unique code of digital signature The system should open a page informing the user of successful completion of approval The system should open a page at any point of process in case the process termination with the request to restart the process The system should not allow the user to initiate the process of digital signature in case of no selection of pending service request for approval The system should not allow the user to modify the approval once it has been digitally signed The system should not allow the user to delete any service request pending for approval at his end The system should support multi lingual interface minimum Hindi Oriya and English as per localization and language technology standards for National e Governance plan
79. ements modifications are made to the e District application till the duration of the Contract 2 3 1 3 Preparation of e District Project Plan The SI shall prepare a comprehensive e District implementation and deployment plan in consultation with OCAC This document shall also comprise of I Trainings to be provided to the departmental officials at different stages of the project procurement II Deployment and commissioning of required hardware and software III Provisioning of network connectivity etc Further SI will also prepare detailed work plan and estimate the timelines and resources required for configuration customization extension integration and commissioning of the e District software as per the DeitY Gol State requirements All the plans and frameworks prepared by SI during the duration of the contract shall be required to seek approval from OCAC 2 3 1 4 Preparation of e District Application Design Documents Detailed Design documents shall include I Technical Architecture Document Application Network and Security I The available IT infrastructure available at state shall be a part of the document IHI Gap infrastructure IV High Level and Low Level Design V Database architecture including defining data structure data dictionary as per requirements of data storage in English and the local language with compliance to standards defined by DeitY GoI Government of Odisha 2 3 1 5 Sign off Deliver
80. ements Specifications FRS Non Functional Requirements Specification and Technical Requirements provided by State updated expanded and fine tuned by the SI Refer to section 4 6 for more details on the non functional requirements B Project Documentation The SI shall create and maintain all project documents that shall be passed on to OCAC as deliverables as per the agreed project timelines The documents created by the SI will be reviewed and approved by the State Nodal Agency on advice of SPMU Project documents include but are not limited to the following 12 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II i Detailed Project Plan a Detailed System Study Report b List of services Service Definitions Service Levels c Updated vetted FRS d SRS document e HLD documents ii E District Application architecture documents iii ER diagrams and other data modelling documents iv Logical and physical database design V Data dictionary and data definitions vi Application component design including component deployment views control flows etc a LLD documents Vii Application flows and logic viii GUI design screen design navigation etc a All Test Plans ix Requirements Traceability Matrix x Change Management and Capacity Building Plans xi SLA and Performance Monitoring Plan xii Design of real time tools for monitoring e Transaction volumes and for
81. en the first round and second round training would depend on the actual scenario The timeline for completion of training and change management activities as specified under project schedule is to be accounted for completion of 1st round training Following format need to be taken into consideration while calculating the cost of training and preparing the training plan If required the training would be required to be provided again to ensure that personnel are ready to use the application whenever it is rolled out SI needs to provide refreshments of Worth Rs 100 for each round of training to the Government Official Out of 11200 government officials the ratio of officers and staff would be in the ratio of 30 70 Approx 30 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II TRAINING OF GOVERNMENT OFFICIALS Name of the Module Duration No of times Partici pant Batch Officers Staff Impart training on 4days 6 days 2 rounds 20 Functional use of 5 hrs day 5 hrs day eDistrict Application Usage of Digital Signature 1 day 1 hr 1 day 2 2 rounds 20 hrs Use of Biometric Devices 1 days 1 hr 1 day 2 2 rounds 20 hrs TRAINING OF CSC OPERATORS Name of the Module Duration Participant Batch Impart training on Functional 1 day 8 hrs to be givenin 2 To be decided later use of eDistrict Application sessions It is mandatory for the all employees identified for a particular batch module to att
82. end training If because of some constraints he she is not able to attend the same the implementation agency should accommodate such employee in subsequent batches SI needs to provide user manuals must be printed in A4 size paper and spiral binding to each participants Bidder also needs to prepare Power Point Presentations and Videos to promote self learning and assist training participants in undergoing the training The content of the CD is intended to provide the Audio Visual representation of the usage of application by the officials users for all the services Digital Signature and Biometric Device etc The content of the Power Point Presentation should also be prepared in the same line The Video and Power Point Presentation need to be handed over to each participant in a CD It is expected that in each District around 400 officials need to be trained by SI Actual number of users to be trained in each district will be intimated to the SI at a later stage SI also needs to impart training to 650 CSC operators across the state The location of CSC operator training would be at the BHQ DHQ amp SDHQ Number of CSC operators to be trained in each district will be intimated to the SI at a later stage Trained CSC operators in each district in turn shall impart training to rest of the CSC operators in the district In case of any change in number of participants the unit rate quoted by the bidder for imparting training will be taken into considerati
83. ensure the following points are duly addressed for successful completion of STQC Certification Successful completion of Application Audit Application audit will include 24 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II A Functionality audit that will map the functionality delivered to the FRS agreed upon during development phase B Identify the nature and type of transactions being processed by the application sys tems C Determine systematic measures implemented to control and secure access to the ap plication programs and data including password controls user authentications roles and responsibilities audit trails and reporting configuration and interface controls etc D Review of database structure including 1 Classification of data in terms of sensitivity amp levels of access Security measures over database installation password policies and user roles and privileges Access control on database objects tables views triggers synonyms etc Database restoration and recoverability Audit trails configuration and monitoring process OO Bw Network connections to database E Review of Network and Website will include 1 Penetration and vulnerability testing 2 Security exposures to internal and external stakeholders F Definition and Implementation of Security Policies and Controls will include 1 Define and implement backup process including
84. ents of the e District application The Bidder shall ensure that the servers are sized adequately and redundancy is built into the architecture required to meet the service levels mentioned in the RFP II None of the IT Infrastructure proposed is declared End of Sale by the respective OEM in next 2 years as on date of submission of Bid IHI The IT Infrastructure proposed should be purchased within last 2 months from the date of deployment and documentary proof for warranty and proof of purchase should be produced at the time of deployment of infrastructure IV The IT Infrastructure proposed should be compatible with infrastructure at SDC SSDG SWAN State Portal etc V The Bidder should provide requisite licenses for all the system software required for servers including but not limited to industry standard operating system enterprise class database software application server software web server software OS hardening and all other required software with sufficient number of licenses VI The Bidder will be responsible for providing all the details of the Bill of Material BoM and specifications of the IT Infrastructure proposed licenses of the system software all other equipment proposed as part of its Technical Proposal The financial quote submitted by the Bidder should include costs for these 2 3 10 Hardware Commissioning at Field Offices 2 3 10 1 Design Supply Installation Commissioning O amp M of IT Infrastructure
85. es and procedures to manage deployment of solution deployment 3 The test development and staging environment should include required workstations desktops and tools appropriate to support development testing and staging and deployment tasks 4 The development test and staging hardware environments must include similar operating systems software components products and tools to those of production environment 5 The development test and staging environments should be independent logically and physically from the production environment and of each other 6 The development environment should be used for development and should be configured to allow access for developers workstations 7 The staging environment should be used for functional and user acceptance testing stress testing and performance benchmarking 8 The test environment should be used as a testing environment of e District Solution and its software components and products The test environment should be a scaled down configuration of the production environment Security Requirements State wide rollout of the eDistrict MMP 106 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 1 A secure solution should be provided at the hardware infrastructure level software level and access level 2 Authentication Authorization amp Access Control 3 factors User ID amp Password Biometric and Digital Signatu
86. etails MSDG Services over mobile CDAC Mr Zia Saquib Ms Kavita phone Executive Director Bhatia CDAC Mumbai Additional Telephone 91 22 Director DeitY 26201606 Telephone 91 11 24364729 e Validation of beneficiary CDAC Mr Zia Saquib Ms Kavita Authentication using biometric Executive Director Bhatia CDAC Mumbai Additional Telephone 91 22 Director DeitY 26201606 Telephone 91 11 24364729 AADHAR Applicant authentication UIDAI Mr Tejpal Singh ADG Mr Gaurav UIDAI New Delhi Dwivedi Telephone 91 11 Director DeitY 23462611 Telephone 91 11 24301218 Localisation Localisation of the CDAC Mr Mahesh Kulkarni Ms Swaran application as per the Associate Director Lata Director requirement of the State CDAC Pune DeitY in terms of local language Telephone 91 20 Telephone 91 and other needs 25883261 25503402 11 24301272 XI Complete mobile enablement of the e District applications and services including all appropriate channels such as SMS USSD IVRS and development of corresponding mobile applications to the eDistrict applications and services leveraging the Mobile Service Delivery Gateway MSDG and the Mobile App Store developed by DeitY XII Operation and Maintenance of eDistrict Application including the suggested changes as indicated by the states for 3 years from the date of Go Live XIII Implement add any additional forms of State Departments as and when the depart ments are ready
87. evels of any infrastructure deployed by the selected Bidder as part of this Contract IV Knowledge Transfer A At the end of the Contract period the selected Bidder will be required to provide necessary handholding and transition support to designated staff or any other agency that is selected for maintaining the system post the Contract with the selected Bidder The handholding support will include but not be limited to conducting detailed walkthrough and demonstrations for the IT Infrastructure handing over all relevant documentation addressing the queries clarifications of the new agency with respect to the working performance levels of the infrastructure conducting training sessions etc The knowledge transfer activity would be carried out centrally B Knowledge Transfer is an integral part of the scope of work of the selected Bidder This will have to be done even in case the Contract with the Bidder ends or is terminated before the planned timelines Any other activity over and above these as may be deemed necessary by the selected Bidder to meet the service levels and requirements specified in this Contract are also required to be performed by the selected Bidder at no additional cost 2 4 6 Exit Management 2 4 6 1 Purpose I This sets out the provisions which will apply on expiry or termination of the MSA the Project Implementation Operation and Management SLA II In the case of termination of the Project Implementation an
88. for scholarship for students under S amp ME Dept No 9 Higher Education Department 22 Application for Scholarship services for students under Higher No Education Department 10 Employment 23 Application for registration to Employment Exchange No State wide rollout of the eDistrict MMP 113 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Annexure B Service Wise Total Number of Transactions As on 31st July 2014 S District Issuance Issuance of Issu Issuance Issuance Issuance Issuance Certi Total No Name of Resi Income ance of ofSol of SEBC of OBC of Legal fied Trans dent Certificate Caste vency Certifi Certificate Heir Cer Copy actions Certifi Certifi Certifi cate tificate of RoR cate cate cate 1 Bargarh 1852 1080 1399 0 724 618 0 5673 2 Angul 2804 892 922 2 607 609 44 5880 3 Balasore 15081 7096 4030 1 2301 1243 88 29840 4 Bhadrak 3961 949 191 0 153 177 8 5439 5 Boudh 2956 1871 3081 0 1307 752 10 9977 6 Deogarh 8004 6559 5572 0 1540 2228 16 23919 7 Jajpur 14290 6297 7338 4 2106 2146 117 32298 8 Kalahan 4165 2694 3593 0 428 1086 0 11966 di 9 Ken 4439 1669 1413 0 660 535 10 8726 drapara 10 Balangir 12324 2432 3843 0 865 993 32 20489 11 Cuttack 3026 573 109 0 85 47 0 3840 12 Dhen 9637 3627 5624 7 1849 3340 13 24097
89. g entitlement for software upgrades enhancements refreshes replacements and maintenance 42 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II VI SI shall have complete manufacturer s technical support for all the licensed software problems and or questions technical guidance defect and non defect related issues SI shall provide a single point of contact for software support and provide licensed software support including but not limited to problem tracking problem source identification problem impact severity determination bypass and recovery support problem resolution and management reporting 2 4 4 Help Desk and Trouble ticket management system I The selected Bidder as part of provisioning support for Department users at each location and SDC will setup centralized helpdesk and coordinate with the respective OEMs of the IT Infrastructure deployed at SDC and the Department offices For the State Odisha the selected Bidder will undertake the following A Provide Help Desk services to track and route requests for service and to assist department users in answering questions and resolving problems related to the IT Infrastructure installed at Data Centre and at all the Department Offices The helpdesk will be operated from OCAC building Bhubaneswar SI needs to arrange the helpdesk hardware networking infrastructure on its own OCAC shall provide OSWAN connectivity port B
90. ging Production Server Rack Mounted 8 Port IP based KVM Switch Server For Helpdesk and SLA Server for Antivirus Antivirus Software solution oO olni olal vA wl n e 24 Port Managed LAN Switch m 42 U Server Rack with PDU My SQL Enterprise Edition Latest version 1 2 2 2 1 2 1 1 1 1 2 no s license State wide rollout of the eDistrict MMP 78 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 5 Technical Specifications For information of the bidders this is to share that following numbers of servers were procured during pilot implementation of eDistrict Project SLNo Description of Item Quantity Make Model 1 Web Servers 1 IBM 8204 Model E8A 2 Application Servers 1 IBM 8204 Model E8A 3 Database Servers 2 IBM 8204 Model E8A The specifications of the existing server are as follows Specification of each Server Specified Components of Server RIO 2 Remote I 0 2 Cable 3 5M 146GB 15K RPM SAS Disk Drive 4096MB 2x2048MB RDIMMs 667 MHz 1Gb DRAM 2 core 4 2 GHz POWER6 Processor Card 4MM 80 160GB TAPE SAS CADENZA 4 SAS Dual Port 1Gb Integrated Virtual Ethernet Daughter Card IBM 2 Port 10 100 1000 Base TX Ethernet PCI X Adapter 4 Gb Dual Port Fibre Channel PCI X 2 0 DDR Adapter SATA Slimline DVD RAM Drive 2 Port 10 100 1000 Base TX Ethernet PCI Express Adapter 4 Gigabit PCI Express Dual
91. h local amp 3 remote operators to monitor and control the Servers 4 Should have monitor and control minimum 8 Servers Multiplatform support like Windows 5 Linux Mac and Sun RISC Architecture X 86 Architecture 6 Servers can be added or removed without having to power down the KVM switch Should support USB or PS 2 keyboard and 7 mouse emulation Servers boot even when the console focus is elsewhere 8 Should support up to 2048 x 1536 DDC2B video quality Servers can be selected via front panel 9 pushbuttons hotkeys and multilingual on screen display OSD menu of the KVM switch Should have two level password security 10 for authorized users administrator to view and control servers with a separate profile for each 11 Rack mountable 12 Should have 8 Nos 6 ft USB KVM Cable Should support Multilanguage web UI 13 support featuring a tree structured local and remote OSD 14 Should support IPv6 15 Should support IP MAC Filter 16 Should support authentication for Local and remote access Should support external authentication 17 support RADIUS LDAP LDAPS MS Active Directory State wide rollout of the eDistrict MMP 85 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 5 4 Specification for 24 Port Managed LAN Switch for SDC Features Specifications Specifications Offered Compliance Yes No Deviations if any Make Must be specified M
92. handed over to the selected bidder after approval to carry out necessary task at his end S No General Functional Requirement Specifications 1 The system should be able to display Service related page through multiple routes Service links Information links District links 2 The system should be able to identify the user logging into the system using the login component 3 The system should be abk to provide information to the citizens about the relevant services both in public as well as private domain as per the Information component Web access to information content in public domain State wide rollout of the eDistrict MMP 74 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II S No General Functional Requirement Specifications e District application access to information content 4 The system should make available the latest copy of the Application Form online 24x7 as per the Form Availability component 5 The system should be able to retrieve the service request form for a particular service 6 The system should allow the operator to fill in the online application on behalf of citizen availing the service as per the application receipt component 7 The system should be able to generate a unique registration number during registering an applicant with the application 8 The system should be able to identify the applicant uniquely based on this registration number for all future
93. he data contained therein is paramount for the success of this Project Hence the selected Bidder should take adequate security measures to ensure confidentiality integrity and availability of the information Security Requirements Overall Solution 1 The proposed solution should include design and implementation of a comprehensive IS security policy in line with ISO 27001 standards to comply with the security requirements mentioned in this section All the necessary procedures infrastructure technology required to ensure compliance with IS security policy should be established by the selected Bidder The IS Policy shall include all aspects such as physical and environmental security human resources security backup and recovery access control incident management business continuity management etc 2 The designed IS policy should not conflict with the security policy of the State Data Centre where the infrastructure would be hosted Interested Bidder need to discuss with the SDC Composite Team to ensure the same 3 The proposed solution should ensure proper logical access security of all the information Assets 4 The proposed solution should be able to classify information assets according to criticality of the information asset 5 The proposed solution should provide security including identification authentication authorization access control administration and audit and support for industry standard protocols 6 The propos
94. he need to comply with ISO 27001 standards of security VI The application design and development should comply with OWASP top 10 principles 2 3 2 8 Application Architecture I It has been proposed that the applications designed and developed for the departments concerned must follow some best practice and industry standards In order to achieve the high level of stability and robustness of the application the system development life cycle must be carried out using the industry standard best practices and adopting the security constraints for access and control rights The various modules application should have a common Exception Manager to handle any kind of exception arising due to internal external factors I Similarly the modules of the application are to be supported by the Session and Transaction Manager for the completeness of the request and response of the client request The system should have a module exclusively to record the activities create the log of activities happening within the system application to avoid any kind of irregularities within the system by any User Application 2 3 2 9 Proposed Application Architecture A 3 tier architecture also referred to as multi tier or N tier architecture has been proposed for the Application Solution The entire processing should take place in n tier architecture I Front end software client tier Existing application is running as a separate portal Services which
95. he system should check for all details of the service request form before initiating the payment 3 The system should enable the payment option only when all the fields of service request forms are filled 4 The system should return back and highlight the field which have inconsistencies error for user to rectify the error 5 The system should retain all the information of the service request form besides those having inconsistencies 6 The system should return back after successful checking of the fields with the prompt of confirmation to open the payment page The system should open a new page for recording payment details against the service request 8 The system should allow payment to be registered on the service application request against the following State wide rollout of the eDistrict MMP 61 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II S No Functional Requirement Specifications Payment Payment against the service Payment against the dues payments as defined under service charter of the specific service 9 The system should record and maintain all details of payment against a unique service application number 10 The system should be able to maintain all the payment records in a database and retrieve the same as and when required 11 The system should be able to open a page with declaration on successful payment output 12 The system should able to record specific paymen
96. his by producing and maintaining system audit logs for entire duration of the project 11 The proposed solution should ensure that data especially those to pertaining to registration process transaction process as well as the data that is stored at various points is appropriately secured as per minimum standard 128 Bit AES 3DES encryption 12 The proposed solution should provide database security mechanism at core level of the database so that the options and additions to the database confirm the security policy of the OCAC without changing the application code 13 The proposed solution should support native optional database level encryption on the table columns table spaces or backups 14 The database of the proposed solution should provide option for secured data storage for historic data changes for compliance and tracking the changes 15 The proposed solution should be able to ensure the integrity of the system from accidental or malicious damage to data 16 The proposed solution should be able to check the authenticity of the data entering the system 17 The proposed solution should be able to generate a report on all Authorization Failure messages per user ID 18 The proposed solution should be able to monitor the IP address of the system from where a request is received 36 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Security Requirements 19 The prop
97. ice Agreement means the Agreement to be signed between the successful bidder and OCAC including all attachments appendices all documents incorporated by reference thereto together with any subsequent modifications the RFP the bid offer the acceptance and all related correspondences clarifications presentations e Bidder means any firm offering the solution s service s and or materials as required in the RFP The word Bidder when used in the pre award period shall be synonymous with parties bidding against this RFP and when used after award of the Contract shall mean the successful party with whom the agreement is signed for rendering of services for implementation of this project e Proposal Bid means the Pre Qualification Technical and Commercial bids submitted for this project against this RFP e Acceptance means the Government s written certification that following installation the system s or specific part thereof has been tested and verified as complete and or fully operational in accordance with the acceptance test defined in the Acceptance Test Documents e Acceptance Test Documents means a mutually agreed document which defines procedures for testing the functioning of the e District system against requirements laid down in the agreement It should define tests to be carried out test equipments and expected test results e Authorized Representative shall mean any person agency auth
98. in content e district guidelines This framework envisages a centralized architecture for each major e Governance application at the State level The application software will be hosted in the State Data Centre Integration across States shall be enabled through mandatory adherence to technical specifications and e Governance standards besides use of the SSDG Compliance to latest Unicode standard current version is 6 0 for local language content data encoding is also mandatory The Integrated Framework shall be treated as part of this RFP and shall be followed with appropriate modifications 6 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II IV VI VII Two key aspects of the Scheme are Business Process Re engineering BPR and creation of databases based on e Governance standards for the purposes of ensuring interoperability BPR is intended to enable process simplification and significant value addition to citizens The solution architecture of the e District project envisages a centralised application and database and will leverage the core e infrastructure of State Wide Area Network State Data Centre and State Service Delivery Gateway State Data Centre Information List Services List Offices anaananm Eneee Standards based Message Routing Authentication b N Guaranteed Delivery amp Transaction Log k Tim
99. in the Terms of Payment Schedule include the costs of the SI complying with its obligations under this Schedule V In the event of termination or expiry of MSA and Project Implementation each Party shall comply with the Exit Management Plan VI During the exit management period the SI shall use its best efforts to deliver the services VII Payments during the Exit Management period shall be made in accordance with the Terms of Payment Scheduk VIII This Exit Management plan shall be furnished in writing to the OCAC or its nominated agencies within 90 days from the Effective Date of Agreement 49 Page HI RFP for Selection of System Integrator for Rollout of e district MMP Volume II Detailed Implementation and Roll out Plan SI shall prepare a detailed roll out plan for each of the districts in the phase and get the same approved by the OCAC SI is also responsible for conducting workshops for the key officers State Mission Team District Mission Team and District Core Team NIC SPMU NPMU OCAC State DIT of the Districts State for presenting the DistrictWise roll out plan and get the approval of the same Before getting the final approval of the State Nodal Officer the SI shall also provide the necessary assistance for the key stakeholder of the Districts State during the design and implementation of e District project in the State Odisha A detailed rollout checklist should be maintained for migrating applic
100. iod Upon final acceptance of the SDA all OEM warranties will be transferred to the SDA at no additional charge All warranty documentation whether expired or not will be delivered to SDA at the issuance of the final acceptance certificate Selected bidder is required to provide Premium Level warranty and support through the vendor for all hardware and software used for e District Selected bidder warranty must cover all equipment and work activities contained in the contract against all design manufacturing and environment faults until the issuance of the final acceptance State wide rollout of the eDistrict MMP 108 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 14 Selected bidder is required to commit to the following warranty terms e All products components parts shall be covered under OEM warranty up to the Implementation Phase and AMC support shall commence after successful implemen tation e The warranty shall include the repair or replacement of the products components parts during the warranty period by the bidder The replacement products compo nents shall meet the related specifications without further repair or modification e Selected bidder shall be liable for all costs including but not limited to the costs of material labour travel transport and living expenses associated with the collection and return of the units covered by the warranty e The date
101. ired Other locations for obtaining detailed information The system should be able to add new or delete existing information components besides the above without any delay and 7 without jeopardizing any other existing feature The system should be accessible to citizens department officials other government officials e district centre operators SCA The authorized user s should be able to update the document over the e district application but this information would 5 not be viewable to the end user until the department head puts his digital signature verifying its authenticity and correctness State wide rollout of the eDistrict MMP 56 Page 11 12 13 14 15 16 17 18 19 RFP for Selection of System Integrator for Rollout of e district MMP Volume II Functional Requirement Specifications Information Dissemination The system should not allow any unauthorized user to upload information besides authorized user s The system should have different presentation layer for each set of users i e Information seekers updaters approvers etc The system should notify the HoD once the information is updated over the e application The system should allow the HoD to either approve or reject the information update The system should update information over the e district application only after digital signatures of the HoD has been put up on the information update The system should ask for digital signature
102. le files in agreed upon format pertaining to some or all of the asset information E Restrict movement of server equipment items in or out of SDC or any other location under the Project without prior permission from the OCAC II Warranty and Support A The selected Bidder shall warrant that the IT Infrastructure supplied to the OCAC for this Project shall have no defects arising from design or workmanship or any act or omission of the selected Bidder The warranty shall remain valid for the Contract period on all the items supplied as per the Contract B The selected Bidder shall replace any parts components of the IT infrastructure supplied for the Project if the components are defective and during the entire warranty period the selected Bidder shall apply latest upgrades for all the hardware components after appropriate testing The OCAC will not pay any additional costs separately for warranty and the overall IT infrastructure cost quoted by the selected Bidder shall include the same C Since the Project aims to reuse the common infrastructure created under SDC SWAN CSC SSDG Projects the selected Bidder will also be required to coordinate with SDC SWAN SSDG CSC teams to ensure that uptime and performance requirements of the RFP are met However the selected Bidder shall be held solely responsible for 44 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II performance and service l
103. lution should allow OCAC to define password policies The minimum password policies to be defined are a Minimum Maximum password length b Alpha numeric combination of password c Compulsory use of special characters d Minimum password age e Password expiry period f Repeat passwords etc 2 The proposed solution should be able to automatically check the passwords with the password policy which can be customized by the OCAC 37 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Security Requirements 3 The proposed solution should enforce changing of the default password set by the system at the time of creation of user ID when the user first logs on to the system The proposed solution should enforce all password policies as defined at the time of first change and thereafter 4 The proposed solution should store User ID s and passwords in an encrypted format Passwords must be encrypted using MD5 hash algorithm or equivalent selected Bidder must provide details 5 The proposed solution should be capable of encrypting the password other sensitive data during data transmission 6 The proposed solution should ensure that the user web access shall be through SSL https only for all level of communication for providing higher level of security 2 3 16 Project Management 2 3 16 1 Project Planning and Management e District Mission Mode Project is a geographically spread ini
104. lution should be capable to taking action on password protected or encrypted files The solution should be able to selectively bypass certain MIME content types The solution should be capable of automatically sending a customized email message on detect ing malicious code in a file which a user requested The solution should have Inbuilt logging and reporting capabilities Reports by User Group Consolidated user reports Blocking events report traffic report etc The solution should log performance statistics including CPU usage Memory usage and num ber of transactions processed The solution should support for Remote Installation The solution should support SNMP based System and Event Notifications The solution should be able to Rollback the pattern file update if required It should allow setting of URL policies by category group or user and control access by time of day day of week and bandwidth quotas to improve network performance reduce legal liability and increase productivity It should support Microsoft Active Directory Linux OpenLDAP Directory and Sun Java System Directory Server via LDAP enabling IT administrator to easily set policies and assign rules for single PCs or groups Support for Customizable URL access deny Rule Sets and additional customizable allow deny categories amp Sites URL Internet resource access restriction capability based on Network IP Address Users Groups etc Non Functional Requirements
105. n that the functionalities have been captured entirely The final scope will be documented in detail with the selected bidder SPMU will prepare the AS IS TO BE amp FRS documents and the same will be handed over to the selected Bidder after approval to carry out necessary task at his end Functional Specification for Common Functionalities The common functionality shall address the automation of typical processes that shall be common for all the services irrespective of the service categories Broadly these can be seen as the general service components which remain same for services These general service components along with the detailed Functional Requirement Specifications are given below State wide rollout of the eDistrict MMP 55 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 3 1 Information Dissemination Component This component deals with the Content creation content updation and approval for the proper dissemination of information for availing the various services S No Functional Requirement Specifications Information Dissemination 1 The system should allow the authorized user s to update information obtained from the departments The system should provide detailed information on the following to the user Scheme Name Eligibility Criteria Nodes of obtaining service Application Fees Grievance filing procedure Authorities to contact Forms and documents requ
106. neseasess 2 3 2 12 TeSt Pla aeann bit csentbediansstnecest pysedseane esncatneaicuctelecesesteanduevelevavatendbvattylavecanenian tee 2 3 2 13 Requirement on Adherence to Standards scccssccssscesseesseecessecssecseeseseeeseessaeessneseaeesseeeseessneseaeess 2 3 2 14 Compliance with Industry Standards cscccssccsscessecsseccsseesseecseesseeeseesseeesaeessaeesseeseeeesseesseessntees 2 3 2 15 SPeCifiCatiOmn ariero ena n RE a AE Tosca geese EN EENE EN E EEEE SE a EE E 2 3 2 16 Sign off Deliverables c cccsccsssccsseccsecsseeseseecscecsaeesseecsseeceuecseecsseesneecseessaeeuaeeseaeeceeeseaeesenesensessntenes 2 3 3 Obtain STQC Certification for eDistrict Application 0 ccececsesessesscsstescneeesesesseecneseessaeeeseaes 2 3 31 Sign off Deliverables iisen iraan a aa esses cdeua dada sascesdedsesdebisiessnssiouesedesescedselasedes 2 3 4 Alignment with Integrated Framework u sccccescsssscseescsseescesesssesscsesescsseeessssesssssssesesssaeeesaes 2 3 5 SSD Gosia ieee hak Geka Gil en oan Te ea vain AAAA A ATAA AE AAEE AAA AEA Aa AARAA TERETA R A N a ATAR 2 3 6 Payment and SMS Gateway sis cisscisvsias cocssatacitvsasscsxsexasnaa isansa kaiaia anari denia 23 7 UAT GN GoLive Report ives cicvessczisnseszatasisasescobnnsed sedadeacdo tans edavesteat oysrovedavistescdocatseisesrssecadioadedeadss 2 3 7 1 Sign off Deliverables 2 3 8 Network Connectivity 2 3 8 1 Sign off Deliverables 2 3 9 Supply Procurement of IT Infrastructure At
107. nt issued by one party to the other in terms hereof 5 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II e District project shall be implemented in a way where the districts will play a major role e District shall be implemented in alignment with the NeGP principle of centralized planning and decentralized implementation State IT Department Nodal Agency shall play a key role in planning and implementation of the program in The role of the DeitY Gol focuses primarily in planning of national level roll out issuing guidelines funding support to the states monitor and support the state in implementation of the project States shall drive the implementation at the state district level The diagram illustrating the key stakeholders and their role in implementation and NPMU State Government ae aae Tove Resources plomm eee SPMU i H I i I District beeceeconenns System Integrator K Administration District eGovernance a Society DeGS E District Manager Implementation Framework I collaboration with the district II for managing the eDistrict MMP is shown below Key Stakeholders Empowered Committee at National Level National Informatics State Designated Centre NIC Agency SDA Ill An Integrated Service Delivery Framework has been designed by DeitY in July 2012 and communicated to all the States It can be accessed at URL http deity gov
108. ntegrator for Rollout of e district MMP Volume II During the project implementation the SI shall report to the State Nodal Officer SPMU on following items I Results accomplished during the period II Cumulative deviations to date from schedule of progress on milestones as specified in this RFP read with the agreed and finalized Project Plan II Corrective actions to be taken to return to planned schedule of progress IV Proposed revision to planned schedule provided such revision is necessitated by reasons beyond the control of the SI V Other issues and outstanding problems and actions proposed to be taken VI Interventions which the SI expects to be made by the State Nodal Officer and or actions to be taken by the State Nodal Officer before the next reporting period Progress reports would be prepared by SI on a fortnightly basis These reports may be required to be shared with either the SDA or the SPMU as the case may be VII Project quality Assurance VIII Change Control mechanism IX Project Management activities X Issue Management to help identify and track the issues that need attention and resolution from the State XI Scope Management to manage the scope and changes through a formal management and approval process XII Risk Management to identify and manage the risks that can hinder the project progress SI will closely work with SPMU and send the reports to the SPMU as well SPMU will assist Nodal
109. ntre E District Database Certifica However eventually the eDistrict application should also integrate with SSDG and provide access to citizens for eDistrict services through State Portal All the existing state applications which have their own independent database and workflow and are identical to e District should be made available on State Portal through the SSDG The envisaged architecture is depicted in following diagram 10 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Note SI needs to develop the connectors and integrate with SSDG During integration any modifications to the existing systems SSDG or State Portal will be taken up by the existing vendors Back end Departments i amp ry csc Citizen Mobile Other depts iiis Revenue Social Welfare EROL o GE Electoral DN others j MSDG Authentication Payment Gateway State Data Centre Land Records Final Reference Employment Architecture of e District Rollout Social Welfare Miscellaneous Services e District Revenue 2 3 Scope of Services Project Implementation Phase The Government of Odisha had chosen two districts for the pilot implementation of the e District project The Pilot implementation has been successfully completed in the following pilot districts a Ganjam b Mayurbhanj The existing eDistrict Application developed for the pilo
110. odel All the relevant product brochures and manuals must be submitted General The OEM of the Switch shall be from one of the leaders as per the latest Gartner s Magic Quadrant Report on Wired LAN category Architecture The switch should have 24 x 10 100 1000BaseT ports plus 2 x 1000BasexX ports Should support 1000 Base SX LX Mini GBICs Should have a minimum of 50 Gbps switching capacity Should have a minimum of 100 Gbps _ Forwarding capacity Should have switching throughput of 65 million pps MAC Address table size of 8 000 entries Should support minimum of 9216 bytes jumbo frame Ethernet frame Should support minimum of 9198 bytes MTU All the switch ports Should offer non blocking wire speed performance Resiliency and high availability Should support IEEE 802 3ad Link Aggregation Control Protocol LACP Should support IEEE 802 1s IEEE 802 1d STP amp IEEE 802 1w RSTP Layer 2 switching Should support IEEE 802 1Q VLANs up to 256 portbased VLANs Should support GVRP or IEEE 802 1Q or Equivalent Security Should support MAC and IP based ACLs and Time based ACLs Should support IEEE State wide rollout of the eDistrict MMP 86 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Features Specifications Specifications Offered Compliance
111. of Post Implementation Services An indicative list of activities and nature of support to be provided is mentioned below I System Administration and Trouble Shooting A Overall monitoring and management of all IT and Non IT infrastructure deployed by the selected Bidder for the Project Departmental locations networking equipments amp connectivity system software application database and all other services associated with these facilities to ensure service levels performance and availability requirements as prescribed in the RFP are met B Repair or replace infrastructure deployed for this Project either directly or through a third party warranty provider depending on the case C Replace component due to technical functional manufacturing or any other problem with a component of the same make and configuration In case the component of same make and configuration is not available the replacement shall conform to open standards and shall be of a higher configuration and shall be approved by the Department D Perform system administration tasks such as managing the user access creating and managing users taking backups etc E Performance tuning of the system to ensure adherence to SLAs and performance requirements as indicated in the RFP II Network Administration and Trouble Shooting Coordinate with the network service providers to maintain smooth network operations and ensure uptime and performance requirements of the IT infrastr
112. of internal and external users and their transactions and capabke of delivering high performance for at least four years from the date of deployment In this context it is required that the application and deployment architecture should provide for Scale Up and Scale out on the Application and Web Servers Database Servers and all other solution components 2 3 2 7 Security The systems implemented for project should be highly secure considering that it is intended to handle sensitive data relating to the citizens of the state The overarching security considerations are described below I The security services used to protect the solution shall include Identification Authentication Access Control Administration and Audit and support for industry standard protocols I The solution shall support advanced user authentication mechanisms including digital certificates and biometric authentication III Security design should provide for a well designed identity management system security of physical and digital assets data and network security backup and recovery and disaster recovery system 21 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II IV The solution should provide for maintaining an audit trail of all the transactions and should also ensure the non repudiation of audit trail without impacting the overall performance of the system V The overarching requirement is t
113. og of the said application users from start to end with time stamp and IP records State wide rollout of the eDistrict MMP 63 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II S No 13 14 15 16 Functional Requirements Specifications Application Processing The system should allow the forwarder to add to the note sheet before the submission of the application form to the approving authority The system should ask for re confirmation of the forwarder before actually submitting the request The system should allow the forwarder to forward the applications individually and all at one go The system should open a page informing the forwarder of successful completion of approval rejection 4 3 6 Verification Component This component deals with the allocation of the field verification officers by the approving authority if the required details are not found in the database or if the approving authority has doubts on the genuineness of the service requests S No Functional Requirements Specifications Verification The System should be able to allow the Process Owner proper authority to enter query parameters to search any Database connected with the System The System should be able to query the specified Database with the specified parameters and return the result of the same to the Process Owner The System should be able to retrieve various information from the individual databa
114. on and the bidder should agree to provide the training at the same cost 2 3 12 1 Sign off Deliverables I Training Plan I Completion of training and change management activities 31 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 2 3 13 Manpower requirements The SI would be required to position resources to provide technical support at each of the districts minimum1 resource per district during the roll out period This would be essential to ensure sufficient handholding is provided to personnel in the district level offices to manage the system after the end of SI s Contract Period SI is required to provide the details of the manpower for 28 districts as per the format given below S N Name District for which Qualificati No of No of Certificati o of proposed on Years of Years on Resou Highest Experien with rce ce respondi ng firm Choic Choic Choic e1 e2 e3 I The Technical support resources would be required to work closely with the eDistrict Manager DeGS Coordinator and SPMU in ensuring adherence to the project timelines The technical support staff would be deployed at each district For better understanding Please refer to Annexure C for the number of jurisdiction under which the offices will be covered However actual number of office will be based on the working location of the user II The SI should ensure that the roster schedule of all deployed manpowe
115. operators and verification officers Both for Forwarders and issuing Authorities 2 Should display the login page as the first page when the user enters the e district application User id amp Password Combination 1 The user login and password both should be a combination of following Alphabets at least 1 Special Character Numeric 2 The user name and password should have a minimum of 8 characters each 3 Should not create duplicate user ids or passwords 4 Should not allow the user to have the same password for more than 30 days 5 Should generate alerts for password expiry from two days of actual expiry 6 Should not allow same user id and password i Should not allow blank spaces while setting user id or password 8 Should notify the user in case the Caps Lock is on 9 Should notify the use if Num Lock is on 10 Should generate user id based on the criteria of Zone district Circle an SCA name kiosk number 11 Should not allow a user who forgets the password to access the password retrieval mechanism 12 Should allow only the machines whose mach id is registered with the application enter the e district application 13 Should prompt the user to change the password in case of first login at the client side i e after imaging 14 Should give a welcome message once the user is able to successfully login to the e district application State wide rollout of the eDistrict MMP 73 Page RFP for Selection of System Integrator
116. or Rollout of e district MMP Volume II Annexure A Comparison of list of services SINo Service Categories Sub Services for State Wide Rollout as per RFP Included under Pilot Application 1 Issuance of Birth Certificate Above 1 Year Case No 1 Renalicares 2 Issuance of Death Certificate Above 1 Year Case No 3 Issuance of Disability Certificate Yes 4 Sanction of Assistance under NFBS Yes 5 Sanction of Indira Gandhi National Old Age Pension Scheme Yes 2 Social Security 6 Sanction of Indira Gandhi National Disability Pension Scheme Yes 7 Sanction of Indira Gandhi National Widow Pension Scheme Yes 8 Sanction of Funds under MBPY Yes 9 Registration of Societies No 10 Certified Copies of RoR Yes i Bop ne toue ere 11 Conversion of Land Under OLR 8 A Yes 12 Certified copies of other Documents No 13 Mutation of Ration Cards Addition Deletion of Names Yes 4 Ration Card Related Services 14 Issue of Fresh Duplicate ration card Duplication 0i Kanon tae ao included as a service 15 Change of FPS Dealer No 5 RTI Grievances 16 Grievance Registration to Collector No 6 Health 17 Application for Registered Medical Practitioner Certificate No 18 Application for Study Loan for ST SC students No 4 aT eS i 19 Scholarship for ST SC students No 8 School amp Mass Education 20 Issue of Conduct certificate No Department 21 Application
117. orized by either of the parties e Contract is used synonymously with agreement e Documentary evidence means any matter expressed or described upon any substance by means of letters figures or marks intended to be used for the recording of that matter and produced before a court e Gol shall mean Government of India e Gov GoO Government Govt of Odisha shall mean Government of Odisha e Law shall mean any Act notification bye law rules and regulations directive ordinance order or instruction having the force of law enacted or issued by the Government of India or State Government or regulatory authority or political sub division of government agency e LOI means issuing of Letter of Intent which shall constitute the intention of the Tenderer to place the purchase order with the successful bidder 4 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II OCAC stands for the Odisha Computer Application Centre a Society registered under the Societies Registration Act 1962 having its registered office at OCAC Building Plot No N 1 7 D Acharya Vihar Square RRL Post Bhubaneswar PIN 751 013 Technical Directorate of I T Department Govt of Odisha The term includes its successors and assigns thereof OCAC acts as the State Designated Agency for the project OEM means Original Equipment Manufacturer company that is incorporated in Indi
118. ormation related to centre wise transaction money collected and money deposited along with date and time Should be abk to generate Inventory Report on regular time interval this report should give information related to pre printed stationary used and issued to each centre Should be abk to generate Attendance Report on regular time interval this report should give information related to centre wise attendance Should provide a search option to the authorized stakeholder so that he can search the information which should be sorted according to Date Department Section Service District Block Sub Division Tehasil RI Circle etc Should allow the stakeholder to review the progress report and give his comments online Should provide the facility to print and e mail the report Should provide a printer friendly version automatically for all pages The system should support multi lingual interface minimum Hindi Oriya and English as per localization and language technology standards for National e Governance plan defined in the e District guidelines State wide rollout of the eDistrict MMP 72 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 3 11 Log in Component S No Functional Requirement Specifications Log In Component Should allow only the authentic users Kiosk Operators Department Officials to login to the system through the use of 1 User id and Password combination for kiosk
119. osed solution should be able to differentiate between the systems of the OCAC network and other external systems 20 Retention periods archival policies and read only restrictions must be strictly enforceable on all logs maintained in the system 21 The proposed solution should provide ability to monitor proactively identify and shutdown the following types of incidents through different modes of communication email SMS phone call dashboard etc a Pharming b Trojan c Domains old new 22 The proposed solution should be able to monitor security and intrusions into the system and take necessary preventive and corrective actions 23 The proposed solution should have the option to be configured to generate audit trails in and detailed auditing reports 24 The proposed solution must provide ACL objects and a security model that can be configured for enforcement of user rights 25 The proposed solution should be designed to provide for a well designed security of physical and digital assets data and network security backup and recovery and disaster recovery system 26 The proposed solution should have tamper proof data storage to prevent unauthorised data tampering 27 The proposed solution should have a Business Continuity Plan and a Disaster Recovery Plan prepared and implemented by the selected Bidder before commencement of the operations Robust backup procedures to be established for the same Password Requirement 1 The proposed so
120. ources as per the terms amp conditions of the Contract 2 The SI will be required to work closely with the SDA and perform detailed functional requirements and analysis of e District Solution to confirm and document functional system requirement specifications for the portal and its applications to fulfill its objectives 3 The SI will be expected to carry the complete implementation and deployment of the e District within the timelines specified in the RFP 4 The SI is expected to develop test stage and deploy all functional modules of the e District software and any hardware components of technical amp functional requirements Project Management 1 Selected bidder is required to provide an implementation plan illustrating all functional analysis development testing staging and deployment activities 2 Selected bidder is required to specify and describe the different phases and activities of the project It is very important for the SDA that the Selected bidder provide a quality implementation plan covering all aspects of the project The plan shall clearly specify the start and end dates relative to contract signing of each of the project phases specifying key milestones allowing visibility of project progress 3 Selected bidder is required to use standard project management tools such as precedence diagrams critical path charts etc to create and manage implementation plan and schedule The table below shows the minimum stages and
121. out of e district MMP Volume II 2 Scope of the Project 2 1 Introduction I The e District MMP is to be implemented in 28 districts of the Odisha The implementation of the project will be completed in ONE year commencing from the date of award to the SI and will be followed by 3 years of Operation and Maintenance O amp M phase I The implementation in the state of Odisha is proposed to be carried out in twenty eight districts simultaneously The following will be the activities to be carried out by the selected Bidder Project Planning and Management System Study and Preparation of SRS Document Business Process Reengineering for the selected applications services Development of eDistrict Application Network Connectivity Hardware Procurement amp Commissioning STQC Certification and C DAC TDIL Certification for localization UAT amp Go live Capacity Building Se mp an op _ j Operation amp Maintenance O amp M support JII List of districts and CSC roll out status is enclosed at section 4 7 2 2 Solution amp Technology Architecture 2 2 1 Overview I A centralized architecture servers and processing at single and central location has been proposed for the e District project All requests from internal and external users will be sent to this system located in a central place for processing All users will access the application through local or remote terminals using a browser II The overall te
122. ovide SDA with Helpdesk resources for recording all the day to day problems and other technical incidents occur during the O amp M phase This shall also record the resolution of such incidents amp problems Selected bidder will be required to commit to Service Level Agreements SLAs that show among other metrics appropriate escalation procedures and guarantee corrective actions within a pre determined time Selected bidder is required to respond to required levels of accuracy quality completeness timeliness responsiveness cost effectiveness productivity and user satisfaction that are equal to or higher than the SLA system requirements Quality Assurance amp Acceptance Requirements 1 Selected bidder is required to develop and implement quality assurance processes and proce dures to ensure that the e District development and operations are performed to meet the quality standards that are relevant to each area in all project phases 2 Selected bidder is required to use various tools and techniques that can make tests run easily and the results are automatically measured In this way testing tools provide a more cost effective and efficient solution than their manual counterparts Plus they minimize the risk of human error during testing 3 In order to ensure that such a QA mechanism is effective and acceptance of e District the fol lowing tests are required for acceptance Unit Testing Basic validation of developed components by dev
123. proposed to be implemented during State Wide Rollout of eDistrict Please refer to Annexure A for comparison of the list of services 15 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II The SI needs to use the existing e District Application FRS and SRS that may be updated as per the State s requirement for state wide roll out of eDistrict LIST OF SERVICES FOR STATEWIDE ROLLOUT of eDistrict MMP SL Service Sub Services Categories 1 Issuance of Birth Certificate Above 1 Year Case 1 Certificates 2 Issuance of Death Certificate Above 1 Year Case 3 Issuance of Disability Certificate Sanction of Assistance under NFBS 4 5 Sanction of Indira Gandhi National Old Age Pension Scheme 6 Sanction of Indira Gandhi National Disability Pension 2 Social Security Scheme 7 Sanction of Indira Gandhi National Widow Pension Scheme 8 Sanction of Funds under MBPY 9 Registration of Societies Revenue Corte 10 Certified Copies of RoR 3 Cases 11 Conversion of Land Under OLR 8 A 12 Certified copies of other Documents 13 Mutation of Ration Cards Addition Deletion of Names Public Distribution 4 System PDS 14 Issue of Fresh Duplicate ration card 15 Change of FPS Dealer 5 RTI Grievances 16 Online Grievance Registration to Collector 6 Health 17 Application for Registered Medical Practitioner Certificate P ST amp SC 18 Application for Study Loan for ST SC s
124. r Calendar System which displays the dates and time of schedule events on a page formatted as a Standard monthly calendar The system should have additional capability to integrate and extend portals to support a vast array of mobil devices in addition to PCs WAP enabled State wide rollout of the eDistrict MMP 70 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II S No Functional Requirement Specifications Status Component The system should have provisions such that the System Administrator can add remove modify the hierarchy of the a Government officials with adequate authentication mechanism If there is any modification in the hierarchy of the relevant authority against a given service in the system system should automatically map the escalation levels with the new hierarchy of Government officials 5 The system should support multi lingual interface minimum Hindi Oriya and English as per localization and language technology standards for National e Governance plan defined in the e District guidelines 4 3 10 Monitoring Component MIS This component deals with the generation of various reports at various levels who are involved in the delivery of services under the e District project S No Functional Requirement Specifications Monitoring Component The Process Owner should be able to use the e District Application to query the Departmental Databases using the name or 5 other
125. r for each day at the required locations has been communicated in advance to SDA DeGS No change to the deployed staff shall be done by the SI without written approval from the SDA DeGS III Adherence to all laws pertaining to personnel labour laws etc for any manpower deployed by the SI on this Project shall be the responsibility of the SI IV The SI would issue Identity cards to each of the staff members deployed at the districts V The SI will maintain adequate leave reserve for the staff so that the work in the respective districts remains unaffected in all cases VI The State together with the SPMU would need to devise criteria for selection of technical support resources who will be best positioned to handle the complexities associated with rolling out the application in the specific state for instance being conversant with the local language VII The resource will reporting to the Collector Nodal Officer e District or any other authority as will be defined by the District Authority SDA 32 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Brief job description of the technical support staff is given below a Coordination in supply installation and Inspection of Hardware at the District Tahsils Sub divisions Blocks Revenue Inspector Office and any other location pertaining to the project b Preventive Maintenance of District IT Infrastructure supplied under e District
126. r scope of SI VIII Address location contact person and number for each office where connectivity is to be provided will be shared with the selected SI 2 3 8 1 Sign off Deliverables Network Connectivity report signed off by concerned District Nodal officers stating Depart mental offices have been connected and SWAN wherever applicable has been leveraged to provide connectivity 2 3 9 Supply Procurement of IT Infrastructure at SDC State Government of Odisha will provide the Data Center premises for hosting the IT Infrastructure Load Balancer SAN Storage San Switch and Firewall available at the SDC shall be leveraged by the Bidder Bidders are required to carefully assess the requirements of this RFP and size the infrastructure accordingly Bidders are free to propose any higher additional infrastructure that may be required as per their proposed solution to meet the project requirements its scope of work and SLAs as listed in this RFP I Bids proposals which do not meet the minimum IT infrastructure specifications given in this RFP will be summarily rejected The minimum technical specifications for the IT Infrastructure are provided in Section 4 5 Bill of Material Infrastructure at SDC in 28 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Volume 2 of the RFP The Bidder will be responsible for sizing the hardware to support the scalability and performance requirem
127. rding of the same to the concerned office depending upon the nature of the service S No 10 11 12 13 Functional Requirement Specifications Application Request The System should enforce secure login as per the Login process where the CSC or e District center operator will have to authenticate his Username Password to access the Application home page The System on successful login should display the Main page or the Home page of the Applications Services Request with links to various services as per the Service Request Form mentioned above The System should be able to retrieve and load the online Application Form for the service as selected by the Applicant Operator The System should assign a Unique Application Number to every form The System should allow the Operator Applicant to take a printout of the form before submitting it The System should allow editing of the details in the online Application form even after a printout has been taken The System should allow the Operator Applicant to attach any scanned documents photograph or any other supplementary attachments as required with the Application Form The System should imprint the Unique Application Number and the ID details of the operator on the Application Form The System should allow the operator to submit the Application Form online The System must display a message for Successful or Unsuccessful submissions and it should log all such events The System
128. re security mechanisms should be implemented to enable secure login and authorized access to portal information and services 2 Confidentiality of sensitive information and data of users and portal information should be ensured 4 Appropriate mechanisms protocols and algorithms necessary to protect sensitive and confirmation data and information both during communication and storage should be implemented Monitoring and Management Requirements 1 The e District Solution should provide monitoring and management of the entire Solution including all software components and application 2 The monitoring and management should monitor health of software and hardware infrastructure running the e District Solution covering operating system database software components applications servers and other related software and hardware components It should provide proactive monitoring alerting and reporting Performance and Scalability Requirements 1 The design of the e District Solution should be scalable to handle increasing number of users 2 e District Solution should provide measurable and acceptable performance requirements for users for different connectivity bandwidths 2 The e District solution should provide optimal and high performance Portal Solution satisfying response time for slow Internet connections and different browsers Implementation Requirements 1 The SI will be required to deploy manpower and other project res
129. rface and Operating System Compatibility power Specifications Must be specified Must be specified All the relevant product bro chures and manuals must be submitted Flatbed Sheetfeed front panel scan copy buttons preview speed 10 seconds Scan speed Photo to files 29 secs Text to document 26 secs 4800 dpi optical resolution 4800 x 9600 dpi hardware resolution CCD 48 bit 10 to 2000 220 x 300 mm USB compatible with USB 2 0 Windows 7 Home and Professional Edition Universal AC adaptor 100 to 240 VAC 10 50 60 Hz 3Hz input according to configuration 12 VDC 1 25 Amp output Energy Star compliant Specifications Compliance Deviations Offered if any State wide rollout of the eDistrict MMP 92 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 5 9 Specification of Laser Jet Printer Scanner Copier all in one Device Features Specifications Specifications Compliance Deviations Offered if any Make Must be specified Model Must be specified All the rele vant product brochures and manuals must be submitted Print speed Minimum 25 PPM Letter Resolution Printing upto 1200 x 1200 dpi Copying up to 600 x 600 dpi Scanning up to 1200 x 1200 dpi Printing Manual duplex and book Features let printing N up printing a Collation a Watermarks Economic mode for toner savings Copying 1to 99 multiple copie
130. ri 286 167 136 86 45 0 11 Odisha Zoom De Zone 3 Angul 318 137 118 17 0 16 85 velopers 12 Odisha Zoom De Zone 3 Deogarh 146 51 30 16 0 2 12 velopers 13 Odisha Zoom De Zone 3 Dhen 202 133 77 35 0 5 37 velopers kanal 14 Odisha Zoom De Zone 3 Keonjhar 354 235 191 80 0 0 111 velopers 15 Odisha Zoom De Zone 3 Sunder 294 239 196 99 0 0 97 velopers garh 16 Odisha SREI Sahaj Zone 4 Bargarh 201 217 180 117 50 13 0 17 Odisha SREI Sahaj Zone 4 Bolangir 299 198 167 120 36 11 0 18 Odisha SREI Sahaj Zone 4 Boudh 198 71 61 30 28 0 19 Odisha SREI Sahaj Zone 4 Jhar 58 85 67 28 35 0 suguda 20 Odisha SREI Sahaj Zone 4 Sam 220 150 138 88 43 7 0 balpur 21 Odisha SREI Sahaj Zone 4 Sonepur 160 108 105 66 36 3 0 22 Odisha BASIX Zone 5 Gajapati 270 170 163 8 0 0 155 23 Odisha BASIX Zone 5 Ganjam 535 469 449 93 0 0 356 24 Odisha BASIX Zone 5 Kan 424 146 110 8 0 0 102 dhmal 25 Odisha BASIX Zone 5 Rayagada 445 190 181 14 0 0 167 26 Odisha SREI Sahaj Zone 6 Kalahandi 373 254 232 36 193 3 0 27 Odisha SREI Sahaj Zone 6 Koraput 338 271 249 35 210 4 0 28 Odisha SREI Sahaj Zone 6 Mal 174 115 107 6 97 4 0 kangiri 29 Odisha SREI Sahaj Zone 6 Naba 150 179 161 17 142 2 0 rangpur 30 Odisha SREI Sahaj Zone 6 Nuapada 111 110 99 13 86 0 0 TOTAL 8558 5847 4885 1846 1167 165 1707 State wide rollout of the eDistrict MMP 112 Page RFP for Selection of System Integrator f
131. ric workflow engine This generic workflow engine will allow easy creation of workflow for new services with minimum technical programming support and thus enable the State government to create new services as and when required by the various Departments without creating a change request At the minimum the workflow engine should have the following features a Feature to use the master data for the auto populating the forms and dropdowns specifically with reference to 17 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II i Name of District Tehsils Blocks amp Villages ii Designation of officials involved in the processing of the application b Creation of application form by drag amp drop feature restricted for admin user only using meta data standards c Defining the workflow for the approval of the form by providing various options like i First in First out ii Defining a citizen charter delivery of service in a time bound manner d Creation of the output of the service i e Certificate Order etc e Automatic reports i of compliance to citizen charter on delivery of services ii delay reports f The application should have a module for management of digital signature including issuance renewal and suspension of digital signatures based on the administrative decisions taken by the State In case of any change transfer promotion leave suspension
132. rom the CSC e District centre The system should provide inbox forward noting view attachment facilities etc to the forwarders The system should allow defined users identified as forwarders to login to the system for approving the service request through a valid user ID amp password and bio metric authentication The system should show a login failure screen in case the user name and password are not matched by the application The system should show a login failure screen in case the biometric authentication is not correct The system should highlight the pending service requests for the users on entering the application after the log in The system should allow the forwarder to view the scanned supporting documents one by one as uploaded by the Kiosk operator The system should allow zoom in and Zoom out facilities of the scanned documents for better viewing of the same The system should allow the forwarder to reject the application incase the application does not contain the required supporting documents The system should request forwarder to give comments in case of non acceptance or forwarding The system should be able to generate an auto file number before the forwarder forwards the application to the approving authority The System should be able to generate an auto generated note sheet before the forwarder forwards the application to the approving authority Auto generated note sheet should not be editable and must record the full l
133. rue file type or true file type group scanning and blocking Shall be able to remotely uninstall the antivirus software The solution shall be able to block specified ports and Network shares on all the servers to stop the proliferation of Network viruses which use ports to spread after entering the Network System does not require restarting of the Virus Scanning service after a Pattern update Shall be able to scan Object Linking and Embedding OLE File State wide rollout of the eDistrict MMP 102 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Anti Virus software to protect Desktops on the network The software should be with following functionality Must have a Personal Firewall to protect the clients from common network based hacker at tacks and Intrusion detection features Must have enhanced Spyware Adware detection capabilities in real time Must have exclusion list to exclude Spyware Adware from scanning Virus Outbreak Monitor and Firewall Outbreak Monitor to notify the Antivirus serv er Administrator when the client detects excessive network traffic or log counts from IDS personal firewall exceed certain thresholds respectively Should have flexible port blocking capabilities in the Personal Firewall component which can permit or deny traffic from a specified port or range of ports The Client firewall should use stateful inspection to scan network traffic for profile and security
134. rver should support latest version of Microsoft Windows Server RHEL SLES Vmware 19 OS to be bundled with The server should be configured with latest version of SUSE Linux Enterprise Server along with High Availability Extension for X86 AMD64 amp Intel64 Up to 4 CPU Sockets 3 Years Subscription 20 Remote Management 1 System remote man agement should support browser based Graphical Remote Console 2 Should provide proactive notification of actual or impending component failure alerts on critical components like CPU Memory and HDD 3 The Server Management Software should be of the same OEM as of the server supplier Com plete Licensing If any for Server Management Software should be pro vided 21 Warranty 3 years Comprehensive Onsite warranty with support of 24x7 for hardware amp OS from OEM State wide rollout of the eDistrict MMP 84 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 5 3 Specification of Rack Mounted 8 Port IP based KVM Switch Sl Description Specification Compliance Deviation if No Offered Yes No any 1 KVM Switch should be IP Based The switch supports dual interface PS 2 gt or USB keyboard and mouse computer connections with automatic interface detection The switch should allow bot
135. s Features reduce enlarge from 25 to 400 2 up or 4 up allowing 2 or 4 pages to be copied onto 1 page Contrast light er darker resolution copy quality draft text mixed Scanning Flatbed scanner up to let Features ter A4 size supported file types JPEG TIFF PDF GIF and BMP Should be able to scan Legal Documents Control 2 line LCD text display panel Asian character support 16 character display menu and navigation buttons copy control buttons cancel button Memory 32 MB RAM Paper 10 sheet priority input Handling tray Tray 250 sheet multipurpose input tray 125 sheet output bin manual two sided print ing State wide rollout of the eDistrict MMP 93 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Features Specifications Paper Size 76x127 mm 3 x5 inch es to 216 x 356 mm 8 5 x 14 inches a letter legal jndex cards postcards A4 AS Interfaces Hi Speed USB 2 0 port Ethernet port operating Windows 7 Home and systems Professional Edition Windows support Vista Linux Required Power 220 to 240 volts 10 50 60 Hz 2 Hz Input Power port with required English power chord Specifications Compliance Deviations Offered if any State wide rollout of the eDistrict MMP 94 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II
136. s should have roadmap to integrate with key initiatives of DeitY namely Portal Services Citizen Contact Centre Mobile Platform Gateway Services National Service Delivery Gateway NSDG State Service Delivery Gateway SSDG National Service Directory Payment Gateway Language Switch Open Data E authentication including Aadhaar Geographical Information System Global Positioning System E Gov Application Store Document Repository Certifying Authority etc The details for integration with other initiatives are given below Hence the architecture of eDistrict Application should be open standard and designed in such a way that there will not be any problem during the integration Contact details for integration with other initiatives are given below Name of the Purpose for integration Contact Agency Person Deity Nodal initiative Agency details Person Details SSDG Integration with existing CDAC Mr Zia Saquib Ms Kavita application Executive Director Bhatia CDAC Mumbai Additional Telephone 91 22 Director DeitY 26201606 Telephone 91 11 24364729 Payment e payment NDML Mr Sameer Gupte Ms Kavita Gateway Vice President Bhatia NDML Additional Telephone 91 Director DeitY 9820039921 Telephone 91 11 24364729 19 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Name of the Purpose for integration Contact Agency Person Deity Nodal initiative Agency details Person D
137. schedule storage archival and decommissioning of media Define physical access controls review over DC and other critical area Define IT Change Management process Incident Management process covering identification response escalation mechanisms 4 Define and implement Anti virus malware controls patching virus defi nition file update SI is also required to comply with any other Technical Functional requirements required to receive Final Certification of STQC 2 3 3 1 Sign off Deliverables I Sign off from SDA H STQC Certification 25 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 2 3 4 Alignment with Integrated Framework The e District application should integrate with SSDG and provide access to citizens for e District services through State Portal It is envisaged that over a period of time all the existing state applications which have their own independent database and workflow and are identical to e District should be made available on State Portal through the SSDG The application may be States own applications or adopted applications The key functionalities required are as follows The SAP and SP Connectors will need to connect the e district Business Layer This would help in routing requests and responses to back end departments within a stipulated time period Design and implement an accounting module to keep track of all the transactions service
138. secondary component automatically takes over Please note that last mile connectivity of SWAN is not in the scope of SI HI Ensuring data backup till the last transaction occurring in the system to ensure enhanced service levels and following RPO and RTO objectives A Peak hours Zero RPO and Zero RTO B Non Peak Hours Zero RPO and RTO lt 60 minutes IV Any storage space media required to maintain backups and other requirements of the RFP should be provisioned for by the selected Bidder in his Bid V Designing and implementing data synchronization procedures for the DR Site Periodic testing may be done to ensure that all replication and data synchronization procedures are in place all the time Replication between Data Centre and DR Site as well as change over during disaster should be automatic and real time for minimal impact on user experience 33 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Notes As of now the DR site for SDC is not operational The relevant clause will be applicable once the DR site is ready Connectivity between DC and DR is not the scope of Sl Further according to section 2 3 8 the bidder has to quote for broadband connectivity for Tahsil and RI offices However it is not required to provide redundant link from different service providers for each location 2 3 15 Others 2 3 15 1 Information Security Management Security of Application and t
139. ses and aggregate it before displaying it The System should allow the Process Owner to electronically using his digital signature forward delegate the Application to a Field Officer or any other Officer registered with the System The System should be able decode the digital signed data and display the details of the signatory The System should allow the Field Officer to modify the Database as per the Access rights The System should allow the Field Officer to electronically forward the Application back to the Process Owner after the details in the Database have been updated State wide rollout of the eDistrict MMP 64 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II S No 10 11 12 Functional Requirements Specifications Verification The System should notify the Process Owner after the Field Officer has marked the Application back to him The System should allow the Process Owner to either Approve or Reject the application as per the Approval or Rejection component using his digital signature The System should ensure that a Reason for Rejection is entered by the Process Owner if he selects to reject an application before accepting the Rejection The System should log all the electronic movements of the application with date and time details along with the sender s and receiver s information The system should support multilingual interface minimum Hindi Oriya and English as
140. ss than three months it shall be replaced by equivalent or higher level new equipment by the SI at no cost to OCAC 41 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II VII However if the new equipment supplied is priced lower than the price at which the original support services for all system software DBMS Database Management System other products deployed as part of this project will require proper arrangements of SI with OEM VII During the warranty period SI shall maintain the systems and repair replace at the installed site at no charge to OCAC all defective components that are brought to the SI s notice IX Warranty should not become void if OCAC buys any other supplemental hardware from a third party and installs it within these machines under intimation to the SI However the warranty will not apply to such supplemental hardware items installed X The SI shall carry out Preventive Maintenance PM including cleaning of interior and exterior of all hardware and testing for virus if any and should maintain proper records at each site for such PM Failure to carry out such PM will be a breach of warranty and the warranty period will be extended by the period of delay in PM XI SI shall monitor warranties to check adherence to preventive and repair maintenance terms and conditions XII The SI shall ensure that the warranty complies with the agreed Technical Standards
141. st ensure that the security solution provided must integrate with the overall system architecture proposed 9 The proposed solution should be monitored by periodic information security audits assessments performed by or on behalf of the OCAC The scope of these audits assessments may include but are not limited to a review of access and authorization procedures physical security controls backup and 35 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Security Requirements recovery procedures and program change controls To the extent that the OCAC deems it necessary to carry out a program of inspection and audit assessment to safeguard against threats and hazards to the confidentiality integrity and availability of data the Selected Bidder shall provide the OCAC s representatives access to its facilities installations technical resources operations documentation records databases and personnel The Selected Bidder must provide OCAC access to various monitoring and performance measurement systems both manual and automated OCAC has the right to get the monitoring and performance measurement systems both manual and automated audited assessed without prior approval notice to the Selected Bidder 10 The proposed solution should facilitate system audit for all the information assets to establish detective controls The selected Bidder is required to facilitate t
142. support of the acceptance of the Portal Solution Selected bidder is expected to follow minimum CMMi level 3 processes 5 Furthermore Selected bidder to describe their documentation standards e g Documentation description documentation identification content nomenclature etc as well Sample docu ments to be enclosed as part of the technical proposal State wide rollout of the eDistrict MMP 111 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 7 CSC Rollout Status As on July 2014 Sl State SCA Divi Name of Total Roll CSCs Data Oth sions Districts CSCsto Out Con BSNL VSAT Card ers Zones be set nected 1 2 BSNL 4 up 3 1 Odisha Zoom De Zone 1 Balasore 492 333 306 88 0 48 170 velopers 2 Odisha Zoom De Zone 1 Bhadrak 219 219 110 32 0 7 71 velopers 3 Odisha Zoom De Zone 1 Jajpur 296 196 132 57 0 1 74 velopers 4 Odisha Zoom De Zone 1 Ken 257 236 144 80 0 0 64 velopers drapara 5 Odisha Zoom De Zone 1 Mayur 658 445 346 140 0 0 206 velopers bhanj Odisha SREI Sahaj Zone 2 Cuttack 325 254 205 107 92 0 Odisha SREI Sahaj Zone 2 Jagatsing 215 144 123 98 21 0 hpur Odisha SREI Sahaj Zone 2 Khurda 258 161 153 114 31 0 9 Odisha SREI Sahaj Zone 2 Nayagarh 282 164 149 118 22 0 10 Odisha SREI Sahaj Zone 2 Pu
143. t details on the service request form after successful payment has been made 13 The system should be such that it should allow for part payment function The system should be able to retrieve information of first part payment during the final delivery of service output for final 14 payment as per the overall payment specified for service request e Unique application number for requested service e CSC details and unique number for CSC 15 The system should be able follow the payment cycle as mentioned above for the final payment also 16 The system should be able to maintain all records of part payments as well as consolidated payment amount against the service request i The system should support multi lingual interface minimum Hindi Oriya and English as per localization and language technology standards for National e Governance plan defined in the e District guidelines State wide rollout of the eDistrict MMP 62 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 3 5 Application Processing Component This component deals with the processing of the application by the concerned authorities This component deals with the preparation of the Case file noting and forwarding of the same to the Approver S No 1 2 CY MN a oy Ea 10 11 12 Functional Requirements Specifications Application Processing The System should notify the forwarder once the request has been forwarded f
144. t shall be used for State Wide Rollout for faster replication All documentation related to the pilot project would be provided to the successful bidder The pilot application has been tested for all the services included during the pilot project implementation by STQC The bidder needs to upgrade enhance the existing application while accommodating the new services Additional customization efforts are required for the services which are already been tested during the pilot phase It will be the responsibility of the bidder to get the STQC certification for the entire application prior to Go Live for the application Bidders are requested to refer to Annexure A for comparison of the list 11 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II of services For Technology stack of Pilot Application please refer Vol I Section 4 3 Total number of current transaction volume can be referred from Annexure B 2 3 1 Solution Design 2 3 1 1System Study and Design I The SI shall carry out a detailed systems study to prepare refine the Functional Requirements Specifications and formulate the System and Software Requirements Specifications documents incorporating the functional specifications and standards provided by the DeitY Gol and the State nodal Agency requirements I The SI should prepare a detailed document on the implementation of e District Application with respect to configuration customiza
145. termination superannuation etc of the officials under e District Project a copy of order should be marked to the State Level digital signature management team for assigning and revoking of the access rights VI Integration of Digital Signatures with e District Application The eDistrict portal should be made accessible to government official users registered users over internet and to CSC users through secure user id and password The biometric digital signatures need to be integrated for enabling authenticity of the approving authority Procurement of biometric device is the scope of SI Required number of digital signatures shall be procured by the Department The Digital Signatures required will be of Class 2 State department will manage the case of individuals having digital signatures getting transferred amp retiring VII Training on use of Digital Signatures As the eDistrict project would entail significant amount of field verification and relevant updating of records digital signatures have to be used by various levels of officials These officials may also keep on changing due to transfers superannuation etc Hence SI would be required to impart training on the use of Digital Signature to the concerned officials VII Transaction Report amp accounting module The e District services are being provided through the CSCs in the State The payments to the CSCs are being made to the CSC Operatos on the number of transactions made by
146. the CSCs The CSCs are aligned to various organizations SCAs For e District project to succeed it is important to ensure that there is a streamlined method to calculate the fee payable to the CSC operator Therefore a separate module for calculation of such fee and payments should be developed 18 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II IX e Transaction amp SLA Monitoring Tools The SLA Performance of Server Hardware Application Database and Network devices will be monitored by the existing EMS tool of the Odisha State Data Center SDC will directly procure additional EMS licenses for application network hardware etc from OEM based on the e district infrastructure quoted by the winning SI SI needs to implement integrate commission the EMS SW with Odisha SDC operator to provide support and monitoring activities for the entire e district system Details of EMS tool available in SDC provided in below table SL No EMS Component Software Version 1 Infrastructure Monitoring CA spectrum Infrastructure manager 9 2 2 Application Monitoring z Application performance management 3 Performance Monitoring CA Ehealth 6 2 4 Network and System Management CA NSM 11 2 5 Database Monitoring CA Insight DPM 11 5 6 Helpdesk CA Service desk manager 12 6 X Itis also further envisaged that the e District application to be deployed in all States and UT
147. the printing status update and centralized MIS application c Providing automatic acknowledgement with automated date and time stamping d Enabling tracking of the status of the application from any authorized office through a unique application ID I Development of Role based workflow driven Web based Content Management System CMS for contribution of any type of Content to the eDistrict Application including the metadata as specified in SRS IV The user should be given a choice to interact with the system in local language in addition to English The application should provision for uniform user experience across the multi lingual functionality covering following aspects a Frontend web portal in local language b E forms Labels amp Data entry in local languages Data entry should be provided preferably using the Enhanced Inscript standard based on Unicode version 6 0 or later keyboard layout with option for floating keyboard c Storage of entered data in local language using UNICODE version 6 0 or later encoding standard d Retrieval amp display in local language across all user interfaces forms and reports with all browsers compliant with Unicode version 6 0 and above e Facility for bilingual printing English and the local language f Sakal Bharti font compliant to UNICODE version 6 0 to be used for local language data and content Latest version of the font is available on www ildc in V Application should have a gene
148. tiative involving multiple stakeholders Successful implementation and national roll out of the project ultimately depends on all its stakeholders the role of SI is very critical Hence SI is required to design and implement a comprehensive and effective project planning and management methodology together with efficient and reliabk tools Project planning exercise shall essentially commence with the start of the project however project management exercise shall commence at the start of the project and shall continue till the O amp M Phase of the project To have an effective project management system in place it is necessary for the SI to use a Project Management Information System PMIS at State Headquarters of his respective State to monitor the Project Progress The SI shall address at the minimum the following using PMIS I Create an organized set of activities for the project I Coordinate and collaborate with various stakeholders including the Departments concerned Ill Nodal Agency State IT Department NIC SPMU NPMU DeitY Gol IV Establish and measure resource assignments and responsibilities V Construct a project plan schedule including milestones VI Measure project deadlines budget figures and performance objectives VII Communicate the project plan to stakeholders with meaningful reports VIII Provide facility for detecting problems and inconsistencies in the plan 38 Page RFP for Selection of System I
149. tion extension and integration The SI shall also prepare a change reference document based on changes or deviations from the base version of the e District Application with appropriate references to all the artifacts documents provided by DeitY Gol State Nodal Agency III As part of the System Study the SI shall be responsible for Preparation of a comprehensive System Study document by studying the legislation business processes and organization design of the state Odisha IV The selected Bidder shall perform the detailed assessment of the functional requirements Including localization framework and MIS requirements and prepare a new FRS report as part of the System Study document incorporating list of additional features that shall result in further improvement in the overall application performance for consideration of the OCAC V Further as the existing application will be customized configured to meet the needs of the state the SI will provide a comparative report as part of System Study document on the extent of functionality currently available in the pilot application and the final FRS A Requirements Traceability Matrix The SI shall ensure that developed e District application is fully compliant with the requirements and specifications provided in the RFP such as functional non functional and_ technical requirements For ensuring this the SI shall prepare a Requirements Traceability Matrix on the basis of Functional Requir
150. tions Policies and e Operations Manuals Procedures Selected bidder is required to describe in detail project management processes methodologies and procedures Describe what SDA resources will be necessary for the project to succeed Describe how SDA management will receive up to date reports on project status Describe the change management procedures to handle such things as out of scope requests or changing business needs of SDA while the project is underway Describe what procedures will be used to keep the project on track and what escalation procedures will be employed to address any problems with project progress Describe what quality assurance processes procedures formal reviews etc will be in place Describe the proposed conflict resolution escalation process between the Bidder and SDA to handle project or contractual disputes Selected bidder is required to describe the proposed project structure identifying all project individuals including project manager business analysts software developers QA engineers hardware network engineers administrators Change Management experts and others Selected bidder shall provide a comprehensive warranty that covers all components after the issuance of the final acceptance of e District The warranty should cover all materials licenses services and support for both hardware and software Selected bidder shall administer warranties with serial number and warranty per
151. to 1 TB or more Clustering Server should Clustering support DIMM Slots Server should support 16 DIMM Slots and should be expandable up to 32 DIMM Slots using 4 sockets HDD Bays Minimum 4 Hot Plug SFF SAS SSD disk bays Optical drive DVD RW Internal External Hard drive disk Server should be configured with 2 600GB 10K SAS 6Gbps SFF HDD scalable up to 4 drives To be configured with RAID 1 10 RAID Controller PCIe 3 0 based SAS Raid Controller with RAID 0 1 1 0 with 512MB flash backed write cache 11 Networking features Server should be configured with the minimum 4 or more nos of 10 Gb Ethernet ports populated with requisite number of trans receiver if required Connectivity of the ports shoud be compatible for both 10G and 1G Link 12 IPv6 Ready Server should be IPv6 Ready 13 HBA Controller Dual Port 8Gbps FC HBA Card 14 Bus PCle Slot Server should support 5 or more nos of PCle 3 0 slots 15 Fan Hot Plug Redundant Fans State wide rollout of the eDistrict MMP 83 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 16 Power Supply Hot Plug Redundant Power Supply 17 Industry Standard Compliance ACPI 2 0 Compliant PCIe 3 0 Compliant PXE support WOL Support USB 2 0 Support 18 OS Support Se
152. tudents Development 19 Scholarship for ST SC students School amp Mass 20 Issue of Conduct certificate 8 Education Department 21 Application for scholarship for students under SQME Dept 9 Higher Education 22 Application for Scholarship services for students under Department Higher Education Dept 10 Employment 23 Application for registration to Employment Exchange PS List of services mentioned here are indicative There might be addition deletion of services at a later stage subject to the decision taken by the Government 16 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II The application for e District is the most critical component for e District project Following things need to be taken into consideration while developing the application I The design and development of the eDistrict Application as per the FRS and SRS finalized by all stakeholders SDA State DIT SPMU etc IH eDistrict Application should ensure availability of all services in accordance with the BPR BPR reports will be made available to the selected bidder BPR activity is not in the scope of SI System Integrator should focus on the following things while developing customizing the application for State Wide Rollout of eDistrict a As State portal is not operational front end should be designed with migration strategy to State portal after operationalization of State portal b Back end for
153. tures 5 Software architecture must support trace logging error notification issue resolution and exception handling Hardware Architecture Requirements 1 Hardware architecture at SDC must provide redundancy and high availability capabilities at the hardware level this includes servers etc However the hardware infrastructure for the DRC can be as per the SDC specifications 2 All servers and systems must be configured with no single point of failure 3 Hardware architecture should be capable of consolidating several applications workloads in a number of servers as required 4 Servers must be placed within proper security infrastructure for the Solution 5 Hardware architecture must support existing Storage Area Network SAN amp backup solution at SDC 6 The technical solution architecture for e District should be sound and complete with high performance redundancy and scalability Development Testing Staging and Production Requirements 1 Appropriate development test and staging hardware environments should be provided and explained how they are related to production environment This must be supported by explanations on how the development test and staging environment support the implementation activities of e District Solution 2 Development and test environment should include configuration management capabilities and tools for system configuration versioning scheme documentation change control process
154. ucture as indicated in the RFP are met The selected Bidder will be totally responsible for all networking equipments installed by him Ill Database Administration and Trouble Shooting Undertake end to end management of database on an on going basis to facilitate smooth functioning and optimum utilization including regular database backup and 40 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II periodical testing of backup data conducting configuration review to tune database maintaining the necessary documentation and managing schemes to database schema disk space user roks and storage IV Overall A Undertake preventive maintenance any maintenance activity that is required before the occurrence of an incident with an attempt to prevent any incidents and carry out the necessary repairs and replacement of parts wherever needed to keep the performance levels of the hardware and equipment in tune with the requirements of the SLA Such preventive maintenance shall not be attended during working hours of the State Departments unless inevitable and approved by the OCAC B Undertake reactive maintenance any corrective action maintenance activity that is required post the occurrence of an incident that is intended to troubleshoot the system with sufficient teams C Escalate and co ordinate with its OEMs for problem resolution wherever required The selected Bidder will be required to
155. unctional testing of Application Performance testing of the Application including measurement of all Service Levels as mentioned in this RFP and finally SI shall also carryout Load Stress testing The SI will submit the test plans and test result reports to the state nodal agency for comprehensive verification and approval 2 3 2 13 Requirement on Adherence to Standards eDistrict application must be designed following open standards and in line with overall system requirements set out in this RFP in order to provide for good inter operability with multiple platforms and avoid any technology or technology provider lock in 23 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 2 3 2 14 Compliance with Industry Standards In addition to above the proposed solution has to be based on and compliant with industry standards their latest versions as on date wherever applicable This will apply to all the aspects of solution including but not limited to design development security installation and testing There are many standards that are summarized below However the list below is just for reference and is not to be treated as exhaustive I Portal development W3C specifications Il Information access transfer protocols SOAP HTTP HTTPS Ill e District DeitY Gol guidelines IV Photograph JPEG minimum resolution of 640 x 480 pixels V Scanned documents TIFF Resolution of 600 X 600 dpi
156. using integrated RAID 0 1 on internal disks Dual Port 1000BASE T Gigabit Ethernet Adapter The Blade should have redundant 4 8 Gbps Fiber Channel HBA For Application and Mail Messaging I O expansion slot for up gradation of Ethernet Adapter From the Blade Chassis LED lights indicating failing component and on board diagnostics via on board system management processor Server Management software with the device drivers Microsoft Windows Server latest version Standard Edition 32 bit and 64 bit Microsoft Windows Server latest version Enterprise Edition 32 bit and 64 bit Red Hat Enterprise Linux latest version 32 bit and 64 bit Red Hat Enterprise Linux latest version 32 bit and 64 bit SUSE LINUX Enterprise Server latest version 32 bit and 64 bit SUSE LINUX Enterprise Server latest version 32 bit and 64 bit 3 year comprehensive warranty State wide rollout of the eDistrict MMP 89 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 5 6 Specification of Desktop Features Make Model Part No Processor Motherboard Bus Architecture Bays Memory Hard Drive Removable drive Network Key board Mouse Monitor Interface OS Certification Office Productivity Suite OS Certification Deviations if any Specifications Specifications Offered Complia nce Must be specified Tower Model Required Must be specified All th
157. ut of e district MMP Volume II 4 5 14 Specification of 24 Port Managed LAN Switch Features Make Model Architecture Resiliency and high availability Layer 2 switching Security Specifications Must be specified All the relevant product brochures and manuals must be submitted The switch should have 24 x 10 100 1000BaseT ports plus 2 x 1000BaseX ports Should support 1000 Base SX LX Mini GBICs Should have a minimum of 50 Gbps Switching capacity Should have switching throughput of 36 million pps MAC Address tabk size of 8 000 entries All the switch ports Should offer non blocking wire speed performance Should support IEEE 802 3ad Link Aggregation Control Protocol LACP Should support IEEE 802 1s IEEE 802 1d STP amp IEEE 802 1w RSTP Should support IEEE 802 1Q VLANs up to 256 portbased VLANs Should support GVRP or IEEE 802 1Q or Equivalent Should support MAC and IP based ACLs and Time based ACLs Should support IEEE 802 1X user authentication Should support Web based authentication amp Specifications Offered Compliance Deviations if any State wide rollout of the eDistrict MMP 100 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Features Specifications Specifications Compliance Deviations if Offered any MAC based authentication Should support management access securely encrypted through SSL and SNMPv
158. vailable in public and administrative view The system should be able to keep track of the status of all the service requests with the help of the respective unique application reference id application id and map the current status with the pre defined service level against each process The system should be able to detect any change in the status of a given unique application reference id In case there is a change in the status of a unique application reference id the system should update the status information in the database The system should have provisions for intimating the applicant about the current status of his her application through SMS and or Email especially if there is a change in the status with respect to the final delivery of the service The system should not provide details about the internal SLAs to the applicant and only provide update about the status with respect to the final delivery This feature should also allow the system to update the applicant if there is any change in the service level of the final delivery System should display the link for e district portal from where the applicant can retrieve the status information by entering the unique application reference id State wide rollout of the eDistrict MMP 69 Page S No 10 11 12 13 14 15 16 17 18 19 RFP for Selection of System Integrator for Rollout of e district MMP Volume II Functional Requirement Specifications
159. various services make payments submit queries complaints and check status of their applications 2 3 24 Support for PKI based Authentication and Authorization The solution should support PKI based Authentication and Authorization in accordance with IT Act 2000 using the Digital Certificates issued by the Certifying Authorities CA such as MTNL or NIC In particular 3 factor authentication login id amp password biometric and digital signature shall be implemented by the selected Bidder for officials employees involved in processing citizen services a Interoperability Standards Keeping in view the evolving needs of interoperability especially the possibility that the solution shall become the focal point of delivery of services and may also involve cross functionality with the e Government projects of other departments businesses in future the solution should be built on Open Standards The SI shall ensure that the application developed should easily integrate with the existing applications of other eGovernance initiatives of the state Every care shall be taken to ensure that the code does not build a dependency on any proprietary software particularly through the use of proprietary stored procedures belonging to a specific database product 2 3 3 6 Scalability One of the fundamental requirements of the proposed application is its scalability The architecture should be proven to be scalabk cater to increasing load
160. version 11 The system should maintain log for all version change with the details of the process owner making version change 12 The system should not allow to change the content of the form and should be in read only version State wide rollout of the eDistrict MMP 58 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II S No Functional Requirement Specifications Form Availability The system should be able to make available service request form should be through e Online website 13 e CSC e eDistrct Center Facilitation Center 14 The system should allow for easy searching of the service request form 15 The system should allow for easy and user friendly layout for locating the service request form 16 The system should be able to export forms in multiple formats so as to ensure compatibility of forms 17 The system should have a life counter feature to keep track of number of forms being downloaded from the application ii The system should support multi lingual interface minimum Hindi and English as per localization and language technology standards for National e Governance plan defined in the e District guidelines State wide rollout of the eDistrict MMP 59 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II 4 3 3 Application Receipt Component This component deals with the receipt of the application by the CSC e District centre operator and forwa
161. ys Optical drive DVD RW Internal External Hard drive disk Server should be configured with 2 600GB 10K SAS 6Gbps SFF HDD scalable up to 4 drives To be configured with RAID 1 10 RAID Controller PCIe 3 0 based SAS Raid Controller with RAID 0 1 1 0 with 512MB flash backed write cache 11 Networking features Server should be configured with the minimum 4 or more nos of 10 Gb Ethernet ports populated with requisite number of trans receiver if required Connectivity of the ports should be compatible for both 10G and 1G Link State wide rollout of the eDistrict MMP 80 Page RFP for Selection of System Integrator for Rollout of e district MMP Volume II Server should be IPv6 12 IPv6 Ready Ready 13 HBA Dual Port 8Gbps FC HBA Controller Card Server should support 5 14 Bus Ele or more nos of PCle 3 0 Slot slots 15 Fan Hot Plug Redundant Fans Power Hot Plug Redundant 16 Supply Power Supply ACPI 2 0 Compliant dumny PCIe 3 0 Compliant PXE 17 Standard Compliance support WOL Support USB 2 0 Support Server should support latest version of 18 OS Support Microsoft Windows Server RHEL SLES Vmware The server should be configured with latest version of SUSE Linux OS to be Enterprise Server along 19 bundled with High Availability with Extension for X86 AMD64 amp Intel64 Up to
162. ystem Integrator for Rollout of e district MMP Volume II OCAC or its nominated agency and or any Replacement SI in order to make an inventory of the Assets II The SI shall also give the OCAC or its nominated agency or its nominated agencies or any Replacement SI right of reasonable access to the Implementation Partner s premises and shall procure the OCAC or its nominated agency or its nominated agencies and any Replacement SI rights of access to relevant third party premises during the exit management period and for such period of time following termination or expiry of the MSA as is reasonably necessary to migrate the services to the OCAC or its nominated agency or a Replacement SI 2 4 6 8General Obligations of the SI I The SI shall provide all such information as may reasonably be necessary to effect as seamless a handover as practicable in the circumstances to the OCAC or its nominated agency or its Replacement SI and which the SI has in its possession or control at any time during the exit management period II For the purposes of this Schedule anything in the possession or control of any SI associated entity or sub contractor is deemed to be in the possession or control of the SI HI The SI shall commit adequate resources to comply with its obligations under this Exit Management Schedule 2 4 6 9Exit Management Plan I The SI shall provide the OCAC or its nominated agency with a recommended exit management plan Exit

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