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1. 21 Adding a new Subhost after the network is configured 24 Enterprise System Printer Installation ene eee eee eeees 38 Managing your network database 39 Network Host Operation less RU Rr rere aa 40 Data Sync MONZAI Oeae remaniement tended Pii MPO era et 40 Alarris zoo yes bhRe v Gey a eaae tees cate seras cuit Nadir nd PR Ud NUN ERR RES 40 Photoilmages ente er rete tore pend A t severe bead ibs au 40 Subhost Operation 5 llle ra x au a er TRE REFER E tered eae Hav ete ve bees ETE EE 41 Synchronizing the Time rr rere hr nre CERRAR Rer RES ERRARE E He Rad enr dd Rue Qe 41 Database Entry Rules ii reb rere wee entier is nr ententes 41 Refreshing the Database roe ee euren hameau datent eh ne nas ald der 42 D ENT 0 FCI OMA RETE 44 Refreshing database history tables 45 Refreshing database record ilserts aor ses site eee diate EEUU C DUE nena ENS 45 Refreshing database record updates 46 Picture Perfect 4 5 Enterprise Edition User Manual Chapter 4 Chapter 5 Chapter 6 HNebwar ICONS acosstidiewien ded seannceessis been nideewiaages ess sl 49 OVEIVIEW fiston diese eeu oneness Jeo ata tees Thad sae I EPREERPEOERSEN PORE RRCERSA TR n e
2. Installing this package will configure this server as a Network Subhost If this server is part of a Picture Perfect Enterprise system and this server is not the network host you should install this package Are you sure you want to install the Subhost package y n y 12 Type y to continue or n to abort the installation The following messages will be displayed as part of the installation process Loading Picture Perfect Subhost files from media Linux pp packages subhost This may take a few minutes Extracting files from media The files have been read from the media Starting the Informix database Done Enter the hostname of the network host bctottawa Network host name iS ees Detottawa Is this correct y n y 13 As prompted enter the host name for the network host Messages similar to the following will display Enter the IP address for the network host 192 9 200 100 Network host IP address XS aaa saa eae 192 9 200 100 Is this OK y n y 14 As prompted enter the IP address for the network host Messages similar to the following will display You specified Host name of Network Host nethost IP address of Network Host 192 9 200 100 Is this correct y n y 15 Type y to confirm the IP address and the network host name Messages similar to the following will display Inserting alarm entries for the host tabl
3. Informix 1146888 666 root root root root Sens Message Queues Creators Owners msqid perms cuid cgid uid gid 6258688 666 root root root root 6291457 666 root root root root 6324226 666 root root root root 6356995 666 root root root root 6389764 666 root root root root 6422533 660 root root root root 6455302 660 root root root root 6488071 660 root root root root 6520840 660 root root root root 6553609 660 root root root root 6586378 666 root root root root 6619147 644 root root root root 6651916 644 root root root root 6684685 644 root root root root 6717454 644 root root root root 6750223 644 root root root root 6782992 644 root root root root 6815761 644 root root root root 6848530 644 root root root root 622611 644 root root root root 62 Picture Perfect 4 5 Enterprise Edition User Manual To verify TPS type ipcs If TPS is running the output would appear similar to the following Se Shared Memory Segments key 0x00000000 0x00000000 0x00000000 0x00000000 0x52564801 0x52564802 0x52564803 0x52564804 0x52564805 0x52564806 0x00000400 0x00000402 pui EE Semaphore key 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000401 pese Message Queues key 0x00000401 0x00000402 0x00000403 0x00000404 0x00000405 0x00000406 0x00000407 0x0000040a 0x0000040b 0x0000040c1 0x0000040d 0x0000040e 0x0000040 f 0x00000410 0x00000
4. Insert Update Delete site lists Insert Update Delete personnel type Insert Update Delete host bid format dbrfsh list Host to Subhost Update to m2mr type field of category catrfsh Host to Subhost 43 44 Picture Perfect 4 5 Enterprise Edition User Manual Configuration The refresh program knows what databases are in the network and where they are located The refresh config table will contain an entry for each table to be refreshed on each subhost The entries are created automatically whenever a subhost is defined using the Control Hosts form This table is for internal use by the refresh programs and is not accessible from a user interface You do not need to change it Table 6 Refresh Configuration Table Column Name Type Description id integer Unique row id host_id integer Foreign Key host table table name varchar 19 table to be refreshed poll interval integer seconds to wait last poll date integer yyyymmdd used for non history refresh last poll time integer hhmmss used for non history refresh current id integer history subhost id modify date integer yyyymmdd modify time integer hhmmss Remote Database Access Configuration The hostname in the host table allows up to 64 alphanumeric characters The hostname in the host table and the DBSERVERNAME in the Informix config file SINFORMIXDIR etc onconfig and the SINFORMIXDIR etc sqlhosts fil
5. Poll Period Enter the number of seconds Picture Perfect waits between polls If this is set to 0 TPS never polls this host and host to host communication failures may not be detected RECOMMENDATION Enter 60 Startup Mode Click the appropriate radio button e On the network host select Listen for all subhost records e On the subhosts select Connect for the network host record and Disable for the other subhost records For its own host record this field should be set to Disable For more information refer to Table 4 on page 27 Chapter 2 Installing your system Table 3 Hosts Form Fields and Controls continued Field Description Configure Host This field determines whether this subhost will attempt to talk to the host Click the appropriate radio button e On the network host select Online for all of the subhost records e On the subhosts select Online for the network host record and Offline for all of the other subhost records e For its own record each host and subhost should be set to Offline For more information refer to Table 4 on page 27 Facility Click Facility to display the facilities list box This field reflects the facility to which this record is assigned Host to Host If you want to be notified of host to host communication failures an input group must be assigned for each Communications of the subhost records on the network host Click Host Host Comm Failure to display a list b
6. be consistent with your capitalization Use lowercase characters up to 64 alphanumeric characters are permitted to allow for full domain names For example the following line would appear inthe etc hosts file 192 9 200 1 zeus zeus support casi com Network Host in support This example sets up the alias zeus support casi com for the network host zeus found at address 192 9 200 1 In this case either zeus or zeus support casi com could be used for the host name entry Port Address Enter a unique number in the range of 6101 to 9999 for each host The number must be the same for a given host across the entire enterprise system Numbers below 6101 are reserved Note The port address entered is validated against the ports already in use in the etc services file If the port is available it is entered into the etc services file IP Address This is the internet address as defined inthe etc hosts file For example 192 9 200 1 zeus zeus upport casicom Network Host in support In the example above 192 9 200 1 isthe IP address Alternate IP This field is used for Redundant systems but MUST be left blank in networking Address Retries Enter the number of times a message between hosts will be sent before a host to host alarm is generated RECOMMENDATION Enter 3 Retry Interval Enter the number of seconds Picture Perfect waits before retrying a message between the host and subhost RECOMMENDATION Enter 20
7. OK Verifying host count OK Verifying Host Record Consistency bctottawa Startup Mode OK Configure Host OK bctwunan Startup Mode OK Configure Host OK bctnaples Startup Mode OK Configure Host OK Verifying Increased Categories Settings ENABLED Verifying Seed Counter Settings DISABLED Verifying etc services bctottawa OK bctwunan OK Network Subhost bctnaples Verifying Network Connection OK Verifying Remote Connectivity via ssh OK Verifying Operating System Type Linux Verifying TPS is running OK Verifying Informix is running OK Verifying Remote Database Connectivity OK Verifying etc hosts bctottawa OK bctnaples OK Verifying root netrc bctottawa OK Verifying cas netrc bctottawa OK Verifying cas ppapp netrc 56 Picture Perfect 4 5 Enterprise Edition User Manual bctottawa OK Verifying system config count OK Verifying Table ID Consistency OK Verifying host count OK Verifying Host Record Consistency bctottawa Startup Mode OK Configure Host OK bctwunan Startup Mode OK Configure Host OK bctnaples Startup Mode OK Configure Host OK Verifying Increased Categories Settings ENABLED Verifying Seed Counter Settings DISABLED Verifying etc services bctottawa OK bctnaples OK Results Passed 74 Failed 0 Blocked O Take note of the Results line listed at the end of the output If th
8. Type n or press to continue Messages similar to the following display Processing subhostl Adding service bctwunan with port 9004 Stopping INformix database to update sqlhosts with subhostes bctwunan Done Starting the INformix database Done 22 Picture Perfect 4 5 Enterprise Edition User Manual Copying netrc to bctwunan ppadmin and ppapp home directories Could not delete entries in bctwunan s host table Stopping database Done All host configured successfully root bctottasw Note The hostconfig command updates the network host and all subhosts including the one just installed If any hosts cannot be reached over the enterprise system the problems will be recorded in the file custom pp log hostconfig log lfhostconfig reports success all hosts now contain the information about the new host and the enterprise system can now communicate with the new host Restart Picture Perfect on the network host and all subhosts To restart Picture Perfect l 2 Log on to each hostas ppadmin and open a new terminal window From the command prompt type cas bin profile rc pperf k rc pperf Your system should now be ready Your network host and subhost should be communicating Run chkenterprise on the network host To verify that the Enterprise System is configured properly execute the chkenterprise utility on the network host Note For chkenterprise to run correctly run chkenterprise as root with
9. Verifying of hosts time synchronization Please see Verification of hosts time synchronization on page 68 58 Picture Perfect 4 5 Enterprise Edition User Manual Verifying permissions on the network host and each subhost In order to ensure database integrity on the enterprise system the permissions for the system must be set carefully 1 From a client workstation log on to Picture Perfect as install 2 Select Control Operators then click the Permissions tab 3 Click Find and select the System Administrator record Figure 5 Permissions Form 3 Operators Operators Modes Routings Backup Restore Permissions System Permissions Profiles Facility Permissions Profiles Form Profiles System Administrator OU AxUE Xo 9x Q SEES E Permission Description I Permission Groups Description System Administrator Facility GLOBAL Form Profile Default Form Profile GLOBAL System Permission Profile All System Permission lt GLOBAL gt Facility Permissions Facility Permission Profile Bocaratonm BOGOTA COLUMBIA GLOBAL All Facility Permissions JOHANNESBURG SOUTH AFRICA NT 4 By default the Global facility is assigned the Facility Permission All Facility Permissions For each additional facility to which this record is assigned click the Permission Profile box and assign the appropriate Facility Permi
10. refer to Chapter 5 verifying the configuration to verify the settings 19 20 Picture Perfect 4 5 Enterprise Edition User Manual Configure subhosts and workstations To configure subhosts and workstations in etc hosts using the aa utility 1 Ifnotalready logged on log on as root on the network host and open a new terminal window 2 Atthe command prompt type cas bin profile aa A display similar to the following will appear aa add address utility version 1 2 01 29 03 Copyright C 1989 2009 GE Security Inc dd address elete address a d l ist addresses e xit 23 help shell escape Action 3 Type a to add the name of the new subhost You will be prompted for the name of the new subhost Name of host or terminal 4 Type the name of the new subhost You will be prompted for an Internet address Internet address 5 Type the IP address of the new subhost 6 Repeat this procedure for each subhost 7 Enter e to exit the utility Shut down and reboot all subhosts To shut down and reboot 1 Log onto the system as root and open a new terminal window 2 From the command prompt type AIX shutdown Fr now Linux reboot Chapter 2 21 Installing your system Configuring the System to Recognize the Subhosts After installing the Picture Perfect subhost package and rebooting the subhost the enterprise system must be configured to include this subhost This
11. 524295 8 QouoououuunououocusSs8s3s8s3ssSuig 39 3 3 3 9 98 980 90 90 Q9 Q9 Q9 0 0 0 0 0 KEY 0x00000414 0x00000405 0x00000407 0x00000404 0x00000415 0x0000040d 0x0000040e 0x00000413 0x00000403 0x0000040a 0x00000411 0x00000402 0x00000401 0x0000040c 0x00000406 0x00000412 0x0000040f 0x00000410 0x0000040b 0x4107001c 0x58059040 0x52564801 0x52564802 0x52564803 Oxffffffff 0x0d0501fc 0x000000400 0x58059040 0244080035 Oxffffffff 0x62050049 Oxffffffff Oxffffffff Oxffffffff 0x00000401 0x010500d6 MODE Rrw rw rw Rrw rw rw rw rw rw rw rw rw rw rw rw Rrw rw rw Rrw rw rw Rrw rw rw rw rw rw Rrw rw rw Rrw rw rw Rrw rw rw Rrw rw rw Rrw rw rw Rrw rw rw Rrw rw rw rw rw rw Rrw rw rw Rrw rw rw Rrw rw rw rw rw rw rw rw rw rw rw rw D rw rw rw rw rw rw rw rw rw ra ra ra rf ra 2f fa ra r r ra ra ra ra fa ra ra ra ra OWNE roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo roo E W reret ch cb cb cr cb cb chock cr cr ct ck cr oct cr ct ct ct ct ctf ct ct dt ct ct ct rr ch cF cr cT ort GRO Sys Sys Sys Sys Sys Sys Sys Sys Sys Sys Sys Sys Sys Sys Sys Sys Sys Sys Sys pri sys inf inf inf sys sys sys sys sy
12. 67 Verifying the configuration Verification of Remote Database Access Configuration To refresh the data from one host to the other hosts the database must be configured correctly Check the following files on all hosts to verify the configurations Required file entries for Remote Database Access Make sure that the following entry appears inthe etc services file for each host If the entry is missing type it in manually by usingthe vi or emacs editor Table 7 Required entries for etc services Service Name Port Number Protocol Name Aliases Comments local host star 9088 tcp star1 star2 local host Informix istar Port remote host star 9088 tcp 3t remote host Informix istar Port After the enterprise system installation procedures are complete follow these steps 1 Logonas root on the network host console 2 Usethe ping command from each host to check the enterprise system connection of the remote host ping remote hostname You should see output similar to the following PING bctnaples 3 137 100 100 56 84 bytes of data 64 bytes from bctnaples 3 137 100 100 icmp seq 1 ttl 64 time 0 127 ms 64 bytes from bctnaples 3 137 100 100 icmp seq 2 ttl 64 time 0 182 ms 137 100 100 icmp seq 3 ttl 64 time 0 269 ms 137 100 100 icmp seq 4 ttl 64 time 0 199 ms 64 bytes from bctnaples 64 bytes from bctnaples 137 100 100 icmp seq 5 ttl 64 time 0 176 ms 137 100 100 icmp seq 6
13. Verification of Remote Database Access Configuration on page 67 Please see Verification of Enterprise System Setup on page 63 and File Setup of etc hosts on page 63 Please see Verification of Enterprise System Setup on page 63 and File check of netrc on page 63 Chapter 5 57 Verifying the configuration Table 5 1 Verification Tests continued Test Result Verifying system_config count Please see Verification of Table IDs on page 65 Verifying Table ID consistency Please see Verification of Table IDs on page 65 Verifying Host Record consistency This test can fail only if either the Startup Mode or Configure Host field for a particular host record have been misconfigured Please refer to page 14 Startup Mode and page 14 Configure Host for information on how to properly configure these fields of the Hosts form for a network host or subhost record Verifying Seed Counter Settings This test determines whether or not Seed Counter is enabled or disabled All systems in an enterprise system must have the same Seed Counter settings If a setting mismatch is detected then a warning will be displayed indicating that all hosts in an enterprise system must have identical Seed Counter settings in order for the system to function normally To correct this problem it will be necessary to reinstall the mismatched host or hosts Verifying etc services Please see Verification of Remote Database Access Configuration on page 67
14. all hosts up and running Picture Perfect to ensure all necessary checks are executed To run the chkenterprise utility l 2 Log onto the network hostas root At the command prompt type cas bin profile chkenterprise Messages similar to the following will be displayed Verifying Enterprise System Configuration Network Host bctottawa Verifying Operating System Type Linux Verifying TPS is running OK Verifying Informix is running OK Verifying etc hosts Chapter 2 23 Installing your system bctottawa OK bctwunan OK Verifying root netrc bctwunan OK Verifying cas netrc bctwunan OK Verifying cas ppapp netrc bctwunan OK Verifying system config count OK Verifying Table ID Consistency OK Verifying host count OK Verifying Host Record Consistency bctottawa Startup Mode OK Configure Host OK bctwunan Startup Mode OK Configure Host OK Verifying Increased Categories Settings ENABLED Verifying Seed Counter Settings DISABLED Verifying etc services bctottawa OK bctwunan OK Network Subhost bctwunan Verifying Network Connection OK Verifying Remote Connectivity via ssh OK Verifying Operating System Type Linux Verifying TPS is running OK Verifying Informix is running OK Verifying Remote Database Connectivity OK Verifying etc hosts bctottawa O
15. eue 78 Informix Error Messages es nes tente rea RACER RR Cn a d cent ae 78 CRIME AAA AAA EE EA AAA 79 Contacting technical SUPU ii aaa 80 Preface References to Picture Perfect 4 5 for AIX are subject to availability currently planned for late 2010 This document is designed to assist in the creation of a Picture Perfect enterprise network system for your site It includes information regarding the installation and configuration of the enterprise network host and subhosts as well as management of the enterprise system This document is intended for system administrators business partners or any personnel responsible for installing Picture Perfect The material in this document has been prepared for persons responsible for system installation These procedures should be performed by someone who has completed the Picture Perfect training course Read these instructions and all ancillary documentation entirely before installing or operating this product The most current versions of this and related documentation may be found on our website Note A qualified service person complying with all applicable codes should perform all required hardware installation Conventions used in this document The following conventions are used in this document Bold Menu items and buttons Italic Emphasis of an instruction or point special terms File names path names windows panes tabs fields variables and other GUI e
16. for the name of the new subhost Name of host or terminal 4 Type the name of the new subhost You will be prompted for an Internet address Internet address 5 Type the IP address of the new subhost 6 Repeat this procedure for each subhost 7 Enter e to exit the utility Update the host table on the network host with subhost information The host table is the main feature of the enterprise system Each host in the system must have a host record for Itself and for each subhost Use the Hosts form to create these records The host table has a default host entry Modify this entry only on the network host The hostconfig program described in Configuring the System to Recognize the Subhosts on page 21 automates this process for the subhosts To create Host records 1 If you are currently logged on as ppadmin and Picture Perfect is not running from the command prompt type the following to start Picture Perfect rc pperf 2 From a client workstation log on to Picture Perfectas install 3 From the Picture Perfect primary navigation menu select Control then Hosts 4 Complete the Hosts form for the network host and each subhost in the enterprise system Chapter 2 Installing your system Figure 2 Sample Hosts Form Operators Modes Routings Backup Restore Hosts Hosts ui O UE Xo V DE 9002 3 ga Hosts Host Name bctcorvette Facilit S Fa IP Address 3 112 70 30 Al
17. host has been configured correctly the output will look like the following Verifying remote database connection to nethost nethost permits remote database access Where nethost is the name of the network host If you receive a message similar to the following Verifying remote database connection to nethost Attempt to connect to database server nethost failed This is a failure message Refer to the Informix error messages issued on the command line For information on determining the error represented by the error number see Informix Error Messages on page 78 Verification of hosts time synchronization Picture Perfect uses Network Time Protocol NTP to synchronize computer clock times in a network of computers NTP services are configured during the installation of the netlan or subhost packages NTP services are started when the operating system boots up The Picture Perfect nethost server is designated as the master time keeper and runs the NTP service as Server Note The NTP service will not be able to sychronize server times if the server times are more than 1000 seconds apart Chapter 5 69 Verifying the configuration Database Refresh Monitor The Database Refresh Monitor detects if the database refresher has stopped refreshing the appropriate tables If the utility detects that a refresh has not occurred for the current day a pop up message displays and an alarm may be generated Once the operator is notified the system a
18. special configuration steps for enterprise systems and require that the enterprise system be operational before they are installed Chapter 1 Enterprise System overview Figure 1 Sample Enterprise system network diagram Camera Imaging Station C Badge Printer c1 gt Network Host New York Subhost 1 Subhost 2 New York Chicago Dallas Workstations Workstations Workstations Micros Micros Micros Readers Readers Readers Alarms Alarms Alarms Badge Person Information In a Picture Perfect enterprise system new badge information can be inserted on the network host or any subhost Badge Person records are inserted on the network host are distributed to all subhosts For attempted badge person insertion on a subhost the information will be inserted on the network host first If successful the badge will be inserted on the subhost using the same badge person ID as on the network host The badge person information will then be distributed to the other subhosts The badge ID is guaranteed to be uniquely maintained throughout the enterprise system The badge table on each subhost is identical to the one on the network host When a badge is updated the new information is refreshed from the network host to all subhosts 3 Picture Perfect 4 5 Enterprise Edition User Manual Enterprise System Configuration Prior to installation of your enterprise system you should plan and document the configuration The items that
19. the Network Alarm Monitor e Alarm instructions and responses should be defined for operators on the subhost and operators on the network host Figure 4 Remote Alarm Response Window Exwyy Q9 Instructions This is a remote alarm from subhost1 No instructions for this alarm exist in the database Responses to Date Date Time Operator Response Enter new response 52 Picture Perfect 4 5 Enterprise Edition User Manual Chapter 5 Verifying the configuration This chapter includes information needed to verify that all the various processes in your enterprise system are running properly and to verify the integrity of your database In this chapter nir 7 PR 54 Database Refresh Monitor 69 cn EET 72 Picture Perfect 4 5 Enterprise Edition User Manual chkenterprise To verify that the Enterprise System is configured properly the chkenterprise utility is executed on the network host Please note in order for chkenterprise to run correctly the ssh trust on each subhost must be available Note Please note in order for chkenterprise to run correctly run chkenterprise as root with all hosts up and running Picture Perfect to ensure all necessary checks are executed 1 Log onto the network host as root 2 At the command prompt type cas bin profile chkenterprise Messages similar to the following will be displayed Verifyin
20. to the nethost and subhosts as root 2 Type the following command on the nethost cat cas netrc The output will appear similar to the following machine bctwunan login ppapp password ppappl machine bctnaples login ppapp password ppappl 64 Picture Perfect 4 5 Enterprise Edition User Manual Type the following command on all subhosts cat cas db netrc The output will appear similar to the following machine bctottawa login ppapp password ppappl To verify the ppapp netrc file l Type the following command on the network host cat cas ppapp netrc The output will appear similar to the following machine bctwunan login ppapp password ppappl machine bctnaples login ppapp password ppappl Type the following command on all subhosts cat cas netrc The output will appear similar to the following machine bctottawa login ppapp password ppappl To verify the root netrc file l Linux AIX Type the following command on the network host cat root netrc The output will appear similar to the following machine bctwunan login ppapp password ppappl machine bctnaples login ppapp password ppappl cat netrc The output will appear similar to the following machine bctwunan login ppapp Linux AIX password ppappl machine bctnaples login ppapp password ppappl Type the following command on all subhosts cat root netrc The output will appear similar to the f
21. ttl 64 time 0 154 ms 64 bytes from bctnaples 64 bytes from bctnaples 3 Press cw C to stop the ping command and display the ping statistics bctnaples ping statistics 6 packets transmitted 6 received 0 packet loss time 5003ms rtt min avg max mdev 0 127 0 184 0 269 0 046 ms You should see 0 packet loss If packet loss is higher than this troubleshoot your enterprise system 4 Execute the following command on the network host to verify remote database access cas bin chkistar If all the subhosts and the network host have been configured correctly the output will list all the hosts in the enterprise system and their remote database access status This is a sample output nethost permits remote database access subhosti permits remote database access subhost2 permits remote database access Where nethost is the name ofthe network host and subhosti and subhost2 are the names of the network subhosts 68 Picture Perfect 4 5 Enterprise Edition User Manual If you receive a message similar to the following Attempt to connect to database server subhost2 failed This is a failure message Refer to the Informix error messages issued on the command line For information on determining the error represented by the error number see Informix Error Messages on page 78 5 Execute the following command on all subhosts to verify network host database access cas bin chkistarhost If the network
22. 4 5 Enterprise Edition User Manual Chapter 4 Network features This chapter includes information on additional features that are included in your netlan package In this chapter UW ET E EE eee whee 50 Network Alarm Monitor 50 50 Picture Perfect 4 5 Enterprise Edition User Manual Overview The networking features available include the following e Network management from a single workstation Database synchronization e Time synchronization e Network alarm monitor All these features except for network alarm monitor have been discussed in the previous chapters This chapter will provide more information on these features Network Alarm Monitor The Network Alarm Monitor feature allows the operator to view and respond to local and remote alarms on the network host Network Alarm Monitor Configuration The Network Alarm Monitor does not require any type of special configuration All the subhosts that are in the network must be defined in the Hosts table of Picture Perfect and inthe etc hosts file See Enterprise System Software Installation on page 8 for details Network Alarm Monitor Function All alarms that are routed to the Alarm Monitor on each of the subhosts will be forwarded automatically to the network host An operator on the network host can respond to remote alarms as well as to local alarms For remote alarms the Network Alarm Monitor will obtain the alarm instruction
23. 411 0x00000412 0x00000413 0x00000414 0x00000415 0x00000416 shmid 0 32769 1507330 98307 3244036 3276805 3309574 3342343 3375112 3407881 3440650 3473419 Arrays semid 0 32769 65538 98307 622596 655365 688134 1114119 1146888 msqid 6258688 6291457 6324226 6356995 6389764 6422533 6455302 6488071 6520840 6553609 6586378 6619147 6651916 6684685 6717454 6750223 6782992 6815761 6848530 622611 he owner TOO TOO TOO TOO TOO TOO TOO TOO TOO TOO TOO TOO TOO TOO TOO TOO TOO TOO TOO TOO ct cf cF cf ct cf ch oct ct ct ct cf ct cr ct ct ct cf cb cf perms 600 600 600 600 660 660 660 660 660 660 666 644 perms 600 600 600 600 600 600 600 660 666 perms 666 666 666 666 666 666 666 666 666 666 666 666 666 666 666 666 666 666 666 666 bytes 1052672 33554432 33554432 46084 33554432 33554432 33554432 30400512 33554432 33554432 16384000 20 nsems used bytes nattch status dest dest dest dest 0 TPS QC OY OY OY Oy Oy Oy XO XO LO WO TPS OOO OO OO 0 OO OO Oo 0 0 00 TPS When Picture Perfect is not running there should be no Message Queues Shared Memory and Semaphores for TPS or Informix If there are entries then Shared Memory is corrupted See Corrupted Shared Memory on page 78 for more information Chapter 5 63 Verifying the configuration Verification of Enterprise Syste
24. 50 Network Alarm MONA cere tex eee rn Wee ese anse SE T LR UA AIRE RR tee de tees 50 Network Alarm Monitor Configuration 50 Network Alarm Monitor Function e se e e nen 50 Verifying the configuration 53 CHKENGEN PNISC ois P AAA WA AA nis AA E E E E 54 Verifying permissions on the network host and each subhost 58 Verifying Communications On The Network Host 59 Verifyina Picture Perfect 25e nhashate nana MATAKA AMAR ne SENGA MAMAA THERE ada 60 Verification of Enterprise System Setup 63 Verification of Tabl IDS eek bet eres FERE RE petere petens Por diee eva ni SER ERMAN EOS 65 Verification of Remote Database Access Configuration 67 Verification of hosts time synchronization 22222822 68 Database Refresh Monitor ia kidd RO E PER IRE UH E ERE ER ERE M S CE E Rel ears 69 eb Im 72 TEUA ua ooo oa d REGERE REGE 4 E RERO 4 PORTER WEE 3 Aio t pd o6 75 Remote Database Access Diagnostics 76 Corrupted Shared Memory 44444 eee eee
25. 6 Picture Perfect 4 5 Enterprise Edition User Manual Installing Subhosts Prerequisites Before installing the subhost package the Picture Perfect base package must be installed on the subhost Install the subhost package on each subhost To install the subhost package on a subhost after the base package has been installed 1 Logonas ppadmin and open a terminal window 2 Type the following to shut down Picture Perfect cas bin profile rc pperf k 3 Switch users to root by typing the following command Su Enter your root password and then press 4 Insert the Picture Perfect v4 5 Installation DVD into your server Wait for the DVD ROM LED to stop blinking before proceeding 5 Unmount the DVD by typing the following command umount media pp45 6 Mount the DVD by typing the following command Linux mount dev dvd media AIX mount v cdrfs r dev cd0 mnt 7 Change to the root directory by typing c Ene 8 To display a list of installation options type Linux media Linux INSTALL o AIX mnt AIX INSTALL o You will receive messages similar to those shown below followed by a list of packages Picture Perfect CD ROM Installation 4 5 04 10 09 Copyright C 1989 2009 GE Security Inc Chapter 2 17 Installing your system The following BASE OPTIONS product s are available Prod Name and Descriptions 0 base Picture Perfect Base package 1 graph Picture Perfect Gra
26. 68 nep ie anne nent 4 Enterprise 3er ttt E DR Pe FREU USED e s 2 IO AA ter en A 60 61 67 68 78 Informix Error Messages aa 78 IP addresse Se MAKATA R E AAA CREME 4 jj a A AAA E E 60 61 62 network hostv 2 3 6 7 11 12 13 14 15 18 20 21 22 24 25 27 30 32 33 35 41 44 45 46 47 50 54 56 59 63 WAA T 65 67 72 76 77 node NAMES serno ERR R RE tute eiusd 4 P patamelets oe ciere Pro ORE eei Goo mr Eai 4 Lo SR 56 67 76 PPAGIMIN xot Ne nn ARI 12 21 22 25 33 Ja paa ka m T M M v Remote Database Access 67 safety terms and symbols v seed counter subhost v 2 3 4 6 16 21 24 25 27 32 33 35 39 42 45 46 47 50 56 57 59 63 66 67 72 76 77 subhost Removal System topology si cate s denis POE P Eat Ee Os T technical support 80 TRS ML Bip EHE 14 26 47 56 60 62 78 V Verify communications on the network host 59 Enterprise System Setup 63 Host Record consistency ss 57 lost thes EA e E Ae awali ea 57 Informix IS TURING soccer eevee piste at torte edel ee PE enel Pe ie 56 Network Connection iia 56 Operating System Type rene 56 Picture Perfech user Gg AI Hae ee v oie enirn 60 Remote Connectivity by rsh 56 Remote Database Access Configuration 67 Seed Counter Settings tetti dete Ee E
27. Are you sure you want to install the Netlan package y n y Type y to continue or n to abort the installation Messages similar to the following will be displayed as part of the installation process Loading Picture Perfect Netlan files from media Linux pp packages netlan This may take a few minutes Extracting files from media The files have been read from the media Generating RSA key Enter y for any overwrite prompts Please keep the default file location when asked Generating public private rsa key pair Your identification has been saved in root ssh id rsa Your public key has been saved in root ssh id rsa pub The key fingerprint is 1b bb d6 17 ce 71 5d 2a b8 fb 65 10 97 b1 2b 4f root bctottawa Chapter 2 Installing your system Starting the Informix database Done Updating dictionary for network host version Loaded report Netlan Operator History Report Loaded report Netlan Alarm History Report Loaded report Netlan Badge History Report Loaded report Netlan Operator History Archive Report Loaded report Netlan Badge History Archive Report Loaded report Netlan Alarm History Archive Report Inserting alarm entries for the host table Updating System Administrator permission record Setting up ntp Server to keep the hosts time in sync CT CT CU ET T X The Netlan installation has completed successfully Checking if need to update nls files P
28. Base package Graphics Monitoring and Control package Imaging package Import Export package Network System Host package Redundant System package Network System Subhost package Guard Tours package to select q to quit Type the corresponding product number for example 4 to install the netlan package and then press Ene You will be asked to confirm your choice 9 10 Picture Perfect 4 5 Enterprise Edition User Manual 10 11 You have selected the following product s 4 netlan Picture Perfect Network System Host package Is this correct y n y To confirm type y You will be asked to confirm the package Installing netlan Picture Perfect Multi package Installation 4 5 04 10 09 Copyright C 1989 2009 GE Security Inc Installing from image in media Linux pp Do you want to install the Picture Perfect NETLAN Package y n y To confirm type y You will be asked to confirm the installation Picture Perfect NLS Text Save 4 0 01 16 06 Copyright C 2000 2006 GE Security Mon Aug 17 07 56 55 EDT 2009 This package has no nls or help files to save The Picture Perfect Netlan Installation 4 5 04 10 09 Copyright C 1989 2009 GE Security Inc Installing this package will configure this server as a Network Host If this server is part of a Picture Perfect Enterprise System and this Server is the network host you should install this package
29. G 57 System Config COn nine temas 57 Table ID consisten a anat qi nte Sete dite escent 57 Table m H 65 TP SAS PANNES 56 pia ka TTA Q 56 KASI ai 57 FOODU FHOSI xci ei ln ste dl se cele E 56 Symbols CaS biti almmS Lt ies tese pr e beri eL antec e RO ERES 72 cas bin terminalpopup tnter 72 UA P kaka 63 JetG SGE VICES ose sep ar eva Ee ea P RR e RE TREE NER 67 81 82 Picture Perfect 4 5 Enterprise Edition User Manual
30. GE 6 2 0 0 0 0 2 1 19950626 91431 INVALID ESCORT 13 2 0 0 0 0 2 1 20041205 181203 CHECK cas log chkfs log 140 20 0 0 2 1 20090817 72706 CHECK cas log chkdbspace log 15 02 00 0 2 1 20090817 72706 almmgr 160 20 0 0 2 1 20090817 72935 bdgngr 1602000 2 1 20090817 72935 dbmgr 160 2000 2 1 20090817 72935 evtmgr 1602000 2 1 20090817 72935 maamgr 160 2000 2 1 20090817 72935 mumgr 1602000 2 1 20090817 72935 oprmgr 160 20 0 0 2 1 20090817 72935 prmgr 1602000 2 1 20090817 72935 rcvmgr 1602000 2 1 20090817 72935 rsndmgr 1602000 2 1 20090817 72935 schmgr 1602000 2 1 20090817 72935 sndmgr 1602000 2 1 20090817 72935 stsmgr 1602000 2 1 20090817 72935 HOST TO HOST COMM FAILURE 17 2 0 0 2 1 20090817 75846 REMOTE DATABASE CONNECT ERR 18 2 0 0 2 1 20090817 75846 DATABASE REFRESH ALARM INPUT GROUP 19 2 0 0 2 1 20090821 124955 The first number in the query is the input group number Example The input group number for 31 DATABASE REFRESH ALARM INPUT GROUP is 31 Using a text editor such as vi edit the chkrfsh cfg file by typing the following command cas db text chkrfsh cfg Edit the input group line to look like the following INGRP 31 Where 31 is the input group number determined in the previous procedure Chapter 5 71 Verifying the configuration Figure 8 SDatabase refresh warning _ System Notification Received 08 21 2009 09 18 51 chkrfsh sh 4 5 Fri am
31. HHHHHHHHHHH pid 15139 is alive listening for connect with subhostl pid 14116 is alive listening for connect with subhost2 daemon tcmgr started daemon dbrfsh bdg started daemon bdrfsh started daemon dbrfsh a started daemon dbrfsh b started daemon dbrfsh list started daemon dbrfsh o started daemon catrfsh started obtained a connection from 192 9 200 obtained a connection from 192 9 200 pid 14139 is alive pid 14139 opened p pid 15164 is alive pid 15164 opened p pid 32061 is alive starting polling loop ort 9070 to subhost2 ort 9050 to subhostl 192 192 70 50 9 200 50 9 200 70 60 Picture Perfect 4 5 Enterprise Edition User Manual Verifying Picture Perfect Verify that Picture Perfect is running on the network host and all subhosts by usingthe ipcs command This command verifies that Informix and TPS are running attached to shared memory AIX To verify Picture Perfect type ipcs If Informix and TPS are running the output would appear similar to the following Note For example 0x00000400 and 0x00000401 IPC status from dev mem as of Wed Sep 12 16 15 52 2002 T ID Message Queues 524288 524289 524290 524291 524292 524293 524294 524295 524296 524297 524298 524299 524300 524301 524302 524303 524304 524305 524306 19 hared Memory 0 524289 524290 524291 262148 5 131078 emaphores 262144 1 655362 3 524292 524293 524294
32. K bctwunan OK Verifying root netrc bctottawa OK Verifying cas netrc bctottawa OK Verifying cas ppapp netrc bctottawa OK Verifying system config count OK Verifying Table ID Consistency OK Verifying host count OK Verifying Host Record Consistency bctottawa Startup Mode OK Configure Host OK bctwunan Startup Mode OK Configure Host OK Verifying Increased Categories Settings ENABLED Verifying Seed Counter Settings DISABLED Verifying etc services bctottawa OK bctwunan OK Results Passed 41 Failed 0 Blocked O 24 Picture Perfect 4 5 Enterprise Edition User Manual 3 Take note of the Results line listed at the end of the output If the Failed column lists 0 then the installation is successful If the Failed column lists a number greater than 0 then there have been problems detected in your configuration See Chapter 5 Verifying the configuration and refer to the section referenced by each test for troubleshooting details Adding a new Subhost after the network is configured When a new subhost 1s added to an existing network configuration the subhost package is installed on the new subhost and then the enterprise system must be configured to include this subhost Prerequisites Before installing subhost the Picture Perfect base package must be installed on the subhost Updating the etc hosts file on the network host with subhost information To configure the n
33. Personnel Type records must be created updated and removed only from the network host Personnel Type form Badge Format records must be created updated and removed only from the network host Badge Formats form Facility records must be created updated and removed only from the network host Facility form e Custom Forms and Custom Lists can only be created updated and removed from the network host 41 42 Picture Perfect 4 5 Enterprise Edition User Manual Subhost rules are as follows e Personnel and badge records can be updated on the subhosts and as long as the network host is up they can be created on the subhosts They cannot however be removed on the subhosts Categories may be assigned to personnel and area records on the subhosts but category records may not be created updated or removed Departments may be assigned to personnel records on the subhosts but department records may not be created updated or removed Permission groups may be assigned to area and permission records on the subhosts but permission group records may not be created updated or removed e Personnel types may be assigned to personnel records on the subhosts but personnel type records may not be created updated or removed e Badge formats may be assigned to badge or personnel records on the subhosts but badge format records may not be created updated or removed Facilities may be assigned on the subhosts but facility
34. Picture Perfect 4 5 Enterprise Edition l P N 460234008C ISS 17MAR10 Copyright Disclaimer Trademarks and patents Intended use 2010 GE Security Inc This document may not be copied or otherwise reproduced in whole or in part except as specifically permitted under US and international copyright law without the prior written consent from GE Document number 460234008B March 2010 THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE GE ASSUMES NO RESPONSIBILITY FOR INACCURACIES OR OMISSIONS AND SPECIFICALLY DISCLAIMS ANY LIABILITIES LOSSES OR RISKS PERSONAL OR OTHERWISE INCURRED AS A CONSEQUENCE DIRECTLY OR INDIRECTLY OF THE USE OR APPLICATION OF ANY OF THE CONTENTS OF THIS DOCUMENT FOR THE LATEST DOCUMENTATION CONTACT YOUR LOCAL SUPPLIER OR VISIT US ONLINE AT WWW GESECURITY COM This publication may contain examples of screen captures and reports used in daily operations Examples may include fictitious names of individuals and companies Any similarity to names and addresses of actual businesses or persons is entirely coincidental GE and the GE monogram are registered trademarks of General Electric Picture Perfect product and logo are trademarks of GE Security Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products Use this product only for the purpose it was designed for refer to the data sheet and us
35. aintains database synchronization via the use of refresher programs which run continuously and independently of each other The refresher programs keep track of when the network host last talked to each of the subhosts and what records have already been synchronized The refresher programs perform the following functions Sends new person and badge records from the network host to each subhost e Sends person and badge record modifications from the network host to each subhost and from each subhost to the network host Sends new and modified global table records other than person badge from the network host to each subhost e Sends badge history records from each subhost to the network host Sends alarm history records from each subhost to the network host e Sends operator history records from each subhost to the network host Alarms There are 2 alarms defined on the network host e Host to Host Comm Fail Occurs when the network connection between the network host and a subhost is broken or when a host goes down e Star Fail Occurs when the Informix databases of the network host and a subhost lose their connection All alarms that are routed to the Alarm Monitor on each of the subhosts are also automatically forwarded to the Network Host s Alarm Monitor Therefore the Network Host s Alarm Monitor displays all active and pending alarms for the entire system Photo Images The photo image database 1s stored on the network ho
36. ank Blank Install the subhost package on the new subhost To install the subhost package after the base system has been installed 1 Logonas ppadmin and open a terminal window 27 28 Picture Perfect 4 5 Enterprise Edition User Manual 2 Type the following to shut down Picture Perfect cas bin profile rc pperf k 3 Switch users to root by typing the following command Su Enter your root password and then press 4 Insert the Picture Perfect v4 5 Installation DVD into your server Wait for the DVD ROM LED to stop blinking before proceeding 5 Unmount the DVD by typing the following command umount media pp45 6 Mount the DVD by typing the following command Linux mount dev dvd media AIX mount v cdrfs r dev cd0 mnt 7 Change to the root directory by typing c Enter 8 To display a list of installation options type Linux media Linux INSTALL o AIX mnt AIX INSTALL o You will receive messages similar to those shown below followed by a list of packages Picture Perfect CD ROM Installation 4 5 04 10 09 Copyright C 1989 2009 GE Security Inc The following BASE OPTIONS product s are available Prod Name and Descriptions 0 base Picture Perfect Base package 1 graph Picture Perfect Graphics Monitoring and Control package 2 image Picture Perfect Imaging package 3 impexp Picture Perfect Import Export package 4 netlan Picture Perfect Networ
37. arding Informix error messages use the command finderr The syntax of the command is finderr errornumber where errornumber is the number of the error message you received You will then receive a short description of the problem which caused the error message For example you received the error number 908 Follow the steps below to determine the meaning of this error 1 Atthe prompt type finderr 908 The following message would be displayed 908 Attempt to connect to database server servername failed The program or application is trying to access another database server but has failed Note the server name in the current statement The desired database server is unavailable or the network is down or is congested Ask your DBA and system administrator to verify that the Server and network are operational If the network is congested use the environment variables INFORMIXCONTIME and INFORMIXCONRETRY to tune connection timing For information on setting these environment variables see the IBM Informix Guide to SQL Reference This message appears in Version 6 0 and later versions Chapter 6 Troubleshooting Removal The following is a sample removal of the subhost package The netlan package can be removed only by removing the base package l 2 Logonas ppadmin and open a terminal window Type the following to shut down Picture Perfect cas bin profile rc pperf k Switch to root
38. as DATABASE REFRESH ALARM INPUT GROUP b Facility Select the appropriate Facility c Input Group State Click Enabled d Boolean Type Click Individual e Broadcast State Changes Click No f Alarm Select the refresh monitor alarm that you created in the procedures above g Click Save 70 Picture Perfect 4 5 Enterprise Edition User Manual To obtain the input group number for the input group created in the above procedure 1 2 Log onto the network host as root At the command prompt type query input_group Messages similar to the following display 6 7 8 9 1 Dn OF ND F DN I oO oO 4 CO 19 20 21 22 23 24 25 26 27 28 29 30 31 TRACED PERSON ALARM 6 2 0 0 0 0 2 1 20041006 170806 BADGE HISTORY NEEDS TO BE ARCHIVED 7 2 0 0 0 0 2 1 20080716 170806 ALARM HISTORY NEEDS TO BE ARCHIVED 8 2 0 0 0 0 2 1 20080716 170806 OPERATOR HISTORY NEEDS TO BE ARCHIVED 9 2 0 0 0 0 2 1 20080716 170806 0 ONE OR MORE READERS MIS CONFIGURED MICRO SET TO NON EXISTAN 102 00 00 1 20081119 120000 DOOR HELD OPEN 12 00 0 0 2 1 19950626 91255 DOOR FORCED OPEN 2 2 00 0 0 2 1 19950626 91313 INVALID BADGE 3 20000 2 1 19950626 91343 LOST BADGE 42000 0 2 1 19950626 91357 SUSPENDED BADGE 5 2 0 0 0 0 2 1 19950626 91414 UNKNOWN BAD
39. connection l 2 Log on the main hostas root Verify that all subhosts are working by typing chkistar The following should display host permits remote database access subhosti permits remote database access subhost2 permits remote database access You do not need to proceed with the remainder of the steps If you receive the message attempt to connect to database server host failed ping the subhost in question by typing ping subhostl The following should display PING subhostl xxxxx yyyyy zzz 192 9 200 40 56 data bytes 64 bytes from 192 9 220 40 icmp seq 0 tt1 255 time 2 ms 64 bytes from 192 9 220 40 icmp seq 1 tt1 255 time 2 ms 64 bytes from 192 9 220 40 icmp seq 2 tt1 255 time 2 ms 64 bytes from 192 9 220 40 icmp seq 3 t C subhostl xxxxx yyyyy Zzzz ping statistics 4 packets transmitted 4 packets received 0 packet loss round trip min avg max 2 2 2 ms Break from the operation by pressing Or type ping c4 subhostl This command will perform four pings and automatically stop without pressing Use ssh tolog on to the subhost that failed chkistar From the failing subhost verify that it has database connectivity to the network host by typing cas bin chkistarhost Enter The following messages should display Verifying remote database connection to nethost nethost permits remote database access If the database refreshers on the main host have to be restarted type ps ef grep rfsh T
40. d badge database on this system top level host y n n 5 Type n if you have not restored badge database on this system The following messages display Processing bctwunan Service and port were okay Stopping Informix database to update sqlhosts with subhosts bctwunan Done Starting the Informix database Done Copying netrc to bctwunan ppadmin and ppapp home directories Processing bctnaples The authenticity of host bctnaples 3 137 174 212 can t be established RSA key fingerprint is 49 f6 d8 a7 01 3f 6e a6 d8 02 f3 09 d6 ce 09 37 Are you sure you want to continue connecting yes no yes 6 If prompted to continue connecting type yes Enter The following messages display Adding service bctnaples with port 6117 Stopping Informix database to update sqlhosts with subhosts bctnaples Done Starting the Informix database Done Copying netrc to bctnaples ppadmin and ppapp home directories Chapter 2 35 Installing your system Could not delete entries in bctnaples s host table Stopping database Done All hosts configured successfully This command updates the network host and all subhosts including the one just installed If any hosts cannot be reached over the enterprise system the problems will be recorded in the file custom pp log hostconfig log If hostconfig reports success all hosts now contain the information about the new host and the enterprise system can now communicate with the new h
41. dministrator will need to take the necessary steps to resolve the problem See the following section chkdbsync on page 72 To configure the database refresh monitor pop up and alarm message the following must be done e e Setup message notification Create a refresh monitor alarm Define an input group for the refresh monitor alarm Obtain an input group ID number Edit the chkrfsh cfg file To setup a refresh monitor pop up message notification 1 2 3 Log on to Picture Perfect Network host as a user with system administrator rights such as install Click Control and then click Operators to open the Operators form Search for the operator that will be recieving the refresh monitor pop up message and then select the operator Make sure the Recieve System Notifications check box is selected on the Operators form and then click Save To create a refresh monitor alarm l 2 3 4 Click Configuration and then click Alarms to open the Alarms form Click the Alarm Description tab and then enter an alarm description such as Database Refresh Alarm Fill out the form with appropriate entries and make sure that Online is selected Yes Click Save To create an Input Group 1 2 Click Configuration and then click Inputs Outputs to open the Input Groups form Click the Define Input Group tab and then enter the following information a Description Enter a Description for the input group such
42. e Updating System Administrator permission record Setting up ntp client to keep the hosts time in sync 16 Chapter 2 Installing your system Shutting down the Informix database Done The Subhost package has been successfully installed To complete the installation this Subhost must be added to the Picture Perfect Enterprise system by running the cas bin hostconfig utility on Network host Checking if need to update nls files Picture Perfect NLS Check 4 0 01 16 06 Copyright C 2000 2006 GE Security Mon Aug 17 10 14 43 EDT 2009 Picture Perfect NLS Text Update 4 0 01 16 06 Copyright C 1994 2006 GE Security Mon Aug 17 10 14 43 EDT 2009 This package has no nls or help files to update so going to build language resources Building en US NLS Text Update Finished Running cas bin fixperm on tmp subhost perm file No errors detected cas bin fixperm finished Installing desired BASE OPTIONS product s was successful The INSTALLation has completed The system needs to be rebooted for the changes to take effect Reboot the system y n y To reboot type y Remember to remove the installation media following the reboot The installation ofthe subhost package is now complete Note Permissions for the default System Administrator record are automatically set up during installation If you have additional records requiring system administrator permissions
43. e Failed column lists a number greater than 0 then there have been problems detected in your configuration Please see the section referenced by each test for troubleshooting details If the Failed column lists 0 then the installation is successful Table 5 1 Verification Tests Test Result Verifying Network Connection This test will fail if a subhost cannot be reached using the ping command If this test fails then there is either a networking configuration problem on the network host or on the target subhost or both Verifying Remote Connectivity by SSH This test will fail if a subhost cannot be reached by SSH SSH access is required for chkenterprise to verify conditions on a subhost Please enable SSH access to the subhost and try again Verifying Operating System Type This test can fail only if chkenterprise is being executed on a system that is neither Linux nor AIX Currently Enterprise System is supported only on the Linux and AIX operating systems Verifying TPS is running Please see Verifying Picture Perfect on page 60 Verifying Informix is running Please see Verifying Picture Perfect on page 60 Verifying Remote Database Connectivity Verifying etc hosts Verifying netrc This test can fail only if either the cas db etc sqlhosts file or the etc services file is configured incorrectly Failure indicates that the network host cannot remotely access the subhost database Please see
44. e Subhost package has been successfully installed o complete the installation this Subhost must be added to the Picture Perfect Enterprise system by running the cas bin hostconfig utility on Network host Checking if need to update nls files Picture Perfect NLS Check 4 0 01 16 06 Copyright C 2000 2006 GE Security Wed Aug 19 12 03 45 EDT 2009 Picture Perfect NLS Text Update 4 0 01 16 06 Copyright C 1994 2006 GE Security Wed Aug 19 12 03 45 EDT 2009 This package has no nls or help files to update so going to build language resources Building en_US NLS Text Update Finished Running cas bin fixperm on tmp subhost perm file No errors detected cas bin fixperm finished Installing desired BASE OPTIONS product s was successful The INSTALLation has completed The system needs to be rebooted for the changes to take effect Reboot the system y n y Type y to reboot Remember to remove the installation media following the reboot 32 Picture Perfect 4 5 Enterprise Edition User Manual Note The installation ofthe subhost package is now complete Permissions for the default System Administrator record are automatically set up during installation If you have additional records requiring system administrator permissions refer to Chapter 5 Verifying the configuration to verify the settings Update the etc hosts file on the new subhost with netwo
45. e must be identical You do not need to edit onconfig or sqlhosts This is automatically written to these files during the Picture Perfect installation It is for information purposes only Polling Interval The word poll refers to detecting changes between the network host and each of the subhosts Every machine in the host table will be polled for database refresh data based on a configurable time interval in the refresh config table Each refresher executes for each subhost in the network then sleeps for the poll interval and then begins again Only subhosts that are set up in the network host with configure online Y will be refreshed Chapter 3 45 Managing your network database Log File Message Layout Logfile name is cas log rfs lt mmdd gt e Each entry indicates which table it is refreshing on the subhost as needed Informix SQL and ISAM error codes are used for logging error messages instead of the full Informix textual error message in order to conserve space To get an explanation of the error codes use the Informix program finderr followed by the error code For example finderr 908 908 Attempt to connect to database server servername failed The program or application is trying to access another database server but has failed Note the server name in the current statement The desired database server is unavailable or the network is down or is con
46. ease keep the default file location when asked Generating public private rsa key pair Your identification has been saved in root ssh id rsa Your public key has been saved in root ssh id rsa pub The key fingerprint is a6 51 cc 08 fe 09 f2 7e 80 7e ad 98 99 be ce 90 root bctnaples TransferringThe authenticity of host bctottawa 192 9 200 100 can t be established RSA key fingerprint is 41 b9 55 d5 2c b0 06 53 2e 07 45 bf d2 6a b5 a8 Are you sure you want to continue connecting yes no Type yes to conitnue You are prompted with the following root bctottawa s password Type the nethosts root password and then press Enter The following message displays Enabling public key on remote host bctottawa Enter root password for bctottawa when asked for it root bctottawa s password Type the nethosts root password and then press Enter The following message displays Secure Shell SSH has been configured successfully 19 20 Chapter 2 31 Installing your system NOTE Please run cas bin profile after installation has completed Make sure you do this before running any commands Press enter to continue Press to continue The following messages display as the installation continues Inserting alarm entries for the host table Updating System Administrator permission record Setting up ntp client to keep the hosts time in sync Shutting down the Informix database Done Th
47. er documentation For the latest product information contact your local supplier or visit us online at www gesecurity com Contents Chapter 1 Chapter 2 Chapter 3 Dijo pop EET v Conventions Used iri this dOCuMENT esisi AI Ia v Safety t rms aNd SYMBOl aaa v Related documentation 4 440448 issues vi Enterprise System Overview 1 scr Rr 2 Badge Person Information issis vise emer e eee RR RE EV RE RXRVEAYA E YER E CRY VE ea EES 3 Enterprise System Configuration 444 4 stalling your SUSDBITIu ci iaa d Ra voce WA Ert E PER C IDA E uskbriisa 5 OVE EW es ees E EE OEE ET E EEEE E E EEEE E E S RE E 6 Pr T QUISI S IIIA a A N r a ae a aa e oee aS 6 Installation OVErView ss co ee ma ea an Aa AK E RI DH REER 6 Installing the Network HOSEA 6 listalig SUBNOStS kU AE DU a aa 6 Configuring the system to recognize the Subhosts 7 Adding a new Subhost after the network is configured 7 Enterprise System Software Installation 8 Installing the Network HOSL toute tenere PRI EN I E dde red eve E aae add 8 Installing Sublhosts ioter tate ERE rrr rn EER EREMO UO FPE hha s dS 16 Configuring the System to Recognize the Subhosts
48. ew subhost in etc hosts using the aa utility 1 Ifnotalready logged on log onas root on the network host and then open a new terminal window 2 Atthe command prompt type cas bin profile aa A display similar to the following will appear aa add address utility version 1 2 01 29 04 Copyright C 2004 GE Security dd address elete address ist addresses help shell escape a d 1 e Action 3 Type a to add the name of the new subhost You will be prompted for the name of the new subhost Name of host or terminal 4 Type the name of the new subhost You will be prompted for an IP address Internet address 5 Type the IP address of the new subhost 6 Enter e to exit the utility Chapter 2 25 Installing your system Update the host table on the network host with subhost information The host table is an important component of the enterprise system Each host in the system must have a host record for itself and for each subhost Use the Hosts form to create these records The host table includes a default host entry Modify this entry only on the network host The hostconfig program described in Configuring the System to Recognize the Subhosts on page 21 automates this process for the subhosts To create Host records 1 Ifyou are currently logged on as ppadmin and Picture Perfect is not running from the command prompt type the following to start Picture Perfect rc ppe
49. f you wish 72 Picture Perfect 4 5 Enterprise Edition User Manual cas bin almsim A binary file that generates the alarm for chkrfsh sh cas bin terminalpopup A shell script that determines which terminals are defined in the database and calls infopopup for each of these terminals chkdbsync This utility lists the tables on the network host and subhosts that are refreshed by the system For each table it lists the record count COUNT and the maximum value in the id field MAXID The respective numbers should be the same for the host and subhosts For example if the COUNT is 5001 on the host it should be 5001 on the subhosts If there is a discrepancy then that table is not in sync To run the chkdbsync utility 1 Log onto the network host as ppadmin 2 At the command prompt type cas bin profile chkdbsync Messages similar to the following will be displayed Checking database refresher synchronization on Enterprise System Number Number Number badges on bctmonty Host badges on bcthomer Subhost badges on bctmaggie Subhost Number Number Number categorys on bctmonty Host categorys on bcthomer Subhost categorys on bctmaggie Subhost departments on bctmonty Host departments on bcthomer Subhost departments on bctmaggie Subhost Number Number Number permission groups on bctmonty Host permission groups on bcthomer Subhost permission groups on bct
50. g Enterprise System Configuration Network Host bctottawa Verifying Operating System Type Linux Verifying TPS is running OK Verifying Informix is running OK Verifying etc hosts bctottawa OK bctwunan OK bctnaples OK Verifying root netrc bctwunan OK bctnaples OK Verifying cas netrc bctwunan OK bctnaples OK Verifying cas ppapp netrc bctwunan OK bctnaples OK Verifying system config count OK Verifying Table ID Consistency OK Verifying host count OK Verifying Host Record Consistency bctottawa Startup Mode OK Configure Host OK bctwunan Startup Mode OK Configure Host OK bctnaples Startup Mode OK Configure Host OK Verifying Increased Categories Settings ENABLED Verifying Seed Counter Settings DISABLED Verifying etc services bctottawa OK bctwunan OK bctnaples OK Chapter 5 55 Verifying the configuration Network Subhost bctwunan Verifying Network Connection OK Verifying Remote Connectivity via ssh OK Verifying Operating System Type Linux Verifying TPS is running OK Verifying Informix is running OK Verifying Remote Database Connectivity OK Verifying etc hosts bctottawa OK bctwunan OK Verifying root netrc bctottawa OK Verifying cas netrc bctottawa OK Verifying cas ppapp netrc bctottawa OK Verifying system config count OK Verifying Table ID Consistency
51. ge installed on the network host and all subhosts Refer to Prerequisites on page 8 prior to installing the base package on the Network Host e Client terminals configured Additional software required netlan for the enterprise system network host only e subhost for the subhosts only Installation Overview Installing the Network Host 1 Install the net1an package on the network host 2 Update the etc hosts file on the network host with subhost information 3 Update the host records on the network host with subhost information 4 Shut down and reboot the network host Installing Subhosts 1 Install the subhost package on each subhost 2 Update the etc hosts file on each subhost with other subhost information 3 Shut down and reboot all subhosts Chapter 2 7 Installing your system Configuring the system to recognize the Subhosts 1 Use the hostconfig utility on the network host to add the subhosts to the network 2 Restart Picture Perfect on the network host and all subhosts 3 Runchkenterprise on the network host Adding a new Subhost after the network is configured 1 Update the etc hosts file on the network host with subhost information Update the host table on the network host with subhost information Install the subhost package on the new subhost Update the etc hosts file on the other subhosts with the new subhost information UC RO dE Update the etc hosts file on the new subhost with the
52. gested Ask your DBA and system administrator to verify that the server and network are operational If the network is congested use th nvironment variables INFORMIXCONTIME and INFORMIXCONRETRY to tune connection timing For information on setting these environment variables see the Informix Guide to SQL Reference This message appears in Version 6 0 and later versions Refreshing database history tables There are three history tables stored on each Picture Perfect system The network host collects alarm history badge history and operator history by polling each subhost for newly created history data This data is transferred to the network host and inserted into the network host alarm history badge history or operator history tables The poll time is a predetermined time interval setup automatically during installation This information is stored in the poll interval column ofthe refresh config table The network host itself may generate alarms and operator activity which are also inserted into the network host history tables The network host does not generate badge activity since micros cannot be connected to it The current_id column inthe refresh config table keeps track of the last history record ID fetched and inserted from a subhost on a per table per subhost basis Refreshing database record inserts The database refresh process dbrfsh handles all inserts of new records When the operator inserts a new record on the ne
53. he following displays root 15762 9841 0 May 11 console 0 root 16019 9841 0 May 11 console 0 root 16273 9841 0 May 11 console 0 root 16373 9841 0 May 11 console 0 50 bdrfsh 59 dbrfsh a 04 dbrfsh b 02 dbrfsh bdg PROP 10 11 12 13 14 AIX Linux Chapter 6 77 Troubleshooting root 16789 9841 0 May 11 console 0 0 59 dbrfsh d root 17046 9841 0 May 11 console 0 0 54 dbrfsh o pid root 17304 9841 0 May 11 console 0 1 01 dbrfsh p root 17817 9841 0 May 11 console 0 1 00 dbrfsh c root 17819 9841 0 May 11 console 0 0 44 catrfsh root 21428 32145 1 15 33 14 1 0 00 grep rfsh To stop the database refreshers type kill 15 pid pid etc where pid is the processing identification number as marked in the example above Using the result from the previous step type kill 15 15762 16019 16273 16789 17046 17304 17817 Turn on the database manager diagnostics by typing setdiag 8 Checkthe rfs logfileinthe cas log directory and verify that the database refreshers are working by typing rfstail The following should display 35 02 985 oprhis 35 03 345 oprhis 35 07 049 bdghis 35 07 050 bdghis 35 07 588 bdghis 35 07 589 bdghis 5 subhost subhostl oprhis row cnt 2263 5 5 5 5 15 15 35 07 740 bdghis 5 5 5 If subhost subhost2 oprhis row cnt 8881 subhostl cur id 158 max shost id 158 poll subhostl badge history id gt 158 and 5158 subhost2 cur id 5898 mas sh
54. host first Once it is stored on the network host it is then inserted into the subhost personnel or badge table using the same id returned from the network host The database refresh process dbrfsh then distributes the new record to all remaining subhosts Refreshing database record updates When an operator updates a record from the network host the record becomes a candidate for a distributed update The database refresh process dbrfsh periodically polls the network host tables and selects all records that have been modified since the last poll date and time If there are any changes the refresh updates the corresponding records on each subhost Note The database refresh process bdrfsh handles updates to personnel and badge records as explained in the section Personnel badge record updates Note The database refresh process catrfsh handles updates to category records as explained in the section Category record updates on page 47 Personnel badge record updates When the operator updates a personnel or badge record on the network host or on any subhost using the Personnel or the Badge form the record becomes a candidate for a distributed update The refresh process bdrfsh periodically polls each subhost and network host person and badge table and selects all records that have been modified since the last poll date and time The refresh program then selects the corresponding record on the remaining subhosts or network host that it
55. icture Perfect NLS Check 4 0 01 16 06 Copyright C 2000 2006 GE Security Mon Aug 17 07 58 49 EDT 2009 No nls files for netlan package Running cas bin fixperm on tmp netlan perm fil No errors detected cas bin fixperm finished Installing desired BASE OPTIONS product s was successful The INSTALLation has completed The system needs to be rebooted for the changes to take effect Reboot the system y n y 12 Type y to reboot the system Remember to remove the installation media following the reboot The host installation of netlan is now complete Note Permissions for the default System Administrator record are automatically set up during installation If you have additional records requiring system administrator permissions refer to Chapter 5 Verifying the configuration to verify the settings Configure subhosts and workstations To configure subhosts and workstations in etc hosts using the aa utility 1 Ifnotalready logged on log on as root on the network host and open a new terminal window 2 Atthe command prompt type cas bin profile aa A display similar to the following will appear aa add address utility version 1 2 01 29 03 12 Picture Perfect 4 5 Enterprise Edition User Manual Copyright C 1989 2009 GE Security Inc dd address elete address ist addresses xit help shell escape Action 3 Type to add the name of the new subhost You will be prompted
56. iles Renaming Enterprise restricted binaries back to their original names Stopping Informix database to replace oninit with standalone version Done Renaming standalone files back to original names Starting the Informix database Done The Sub Host package has been successfully removed The removal process has completed Program Exiting The system needs to be rebooted for the changes to take affect Reboot the system y n y Contacting technical support For assistance installing operating maintaining and troubleshooting this product refer to this document and any other documentation provided If you still have questions you may contact technical support during normal business hours Monday through Friday excluding holidays between 8 a m and 8 p m Eastern Time GE Security United States 1 888 GE SECURITY 1 888 437 3287 Asia 852 2907 8108 Australia 61 3 9259 4700 Europe 48 58 326 22 40 Latin America 503 885 5700 Ja NA AI BAA AAA AAA AA WA AAA Woe and sens 3 badge table sas ne nn de en dee en 4 ChkdbSynC iie iter miei e Rechte REI tie 72 chikt fsh SD ee PECORE RES 71 CONVENT ONS scene cere FERE A KA MONI RN YA tt are ee eS v Corrupted Shared Memory ss 78 Database Refresh Monitor wwmwmmwmmmemeammmi mmama 69 71 Database synchronization wwa 41 50 database synchronization sesenta 2 database table SIz
57. intends to update Next the record is updated on the designated host Note In an enterprise system environment there are some hardware dependent fields that are not refreshed by networking to other subhosts These fields include antipassback APB last access reader last access date last access time last access area usage count download upon save card trace and keypad response Ifthe optional Guard Tours package is installed the field tour badge is also not refreshed Due to the site dependent information found in these fields you would not want them to be refreshed For example subhost 1 reader 1 is located at the back door Subhost 2 reader 1 is located at the side door To send the information in the field last access reader from subhost 1 reader 1 to subhost 2 reader 1 would not be useful to an operator on subhost 2 Chapter 3 47 Managing your network database Personnel badge removal Personnel or badge records can be removed only from the network host They may not be removed from a subhost The table badge remove is used by the refresh process bdrfsh for badge record removal Every time a badge record is removed from the network host a record is inserted into the badge remove table for each subhost On each poll to a subhost bdrfsh checks that subhost s badge remove table for any records If there are any badge remove records bdrfsh checks the subhost badge table for that record If it was already removed then bdrfsh delete
58. is done from the network host Prerequisites The netlan package must be installed on the network host See Installing the Network Host on page 6 The subhost package must be installed on the subhosts See Installing Subhosts on page 16 Make sure that all subhost records have been created on the Hosts form See Update the host table on the network host with subhost information on page 12 Using the hostconfig utility on the network host to add the subhosts to the network Note Picture Perfect must be running on the subhost prior to running the hostconfig utility To add the subhosts to the network l 2 If not already logged on log on as ppadmin on the network host and open a new terminal window If Picture Perfect is running on the network host stop it by typing rc pperf k Switch users to root by typing the following command su Enter your root password and then press At the command prompt type cas bin profile hostconfig The hostconfig files on the network host and all subhosts will be updated Messages similar to the following will display Processing nethost dbservername nethost already in sqlhosts file Updating hcomm ingrp field on host table Updating istar ingrp field on host table Have you restored badge database on this system top level host y n n Answer yes if you have a badge database and you restored the badge database on all the hosts and subhosts otherwise answer no
59. k System Host package 5 pprs Picture Perfect Redundant System package 6 subhost Picture Perfect Network System Subhost package 7 tours Picture Perfect Guard Tours package 10 11 12 Chapter 2 29 Installing your system Enter product number s separated by to select g to quit Type the corresponding product number for example 6 to install the subhost package and press e You will be asked to confirm your choice You have selected the following product s 6 subhost Picture Perfect Network System Subhost package Is this correct y n y To confirm type y You will be asked to confirm the installation Installing subhost Picture Perfect Multi package Installation 4 5 04 10 09 Copyright C 1989 2009 GE Security Inc Installing from image in media Linux pp Do you want to install the Picture Perfect SUBHOST Package y n y To confirm type y Messages similar to the following will display and you will be asked if you wish to continue the installation Picture Perfect NLS Text Save 4 0 01 16 06 Copyright C 2000 2006 GE Security Wed Aug 19 11 57 01 EDT 2009 This package has no nls or help files to save The Picture Perfect Subhost Installation 4 5 04 10 09 Copyright C 1989 2009 GE Security Inc Installing this package will configure this server as a Network Subhost If this server is part of a Picture Perfect Enterprise system and this se
60. lements Titles of books and various documents Blue italic Electronic version Hyperlinks to cross references related topics and URL addresses Monospace Text that displays on the computer screen Programming or coding sequences Safety terms and symbols These terms may appear in this manual A CAUTION Cautions identify conditions or practices that may result in damage to the equipment or other property A WARNING Warnings identify conditions or practices that could result in equipment damage or serious personal injury vi Picture Perfect 4 5 Enterprise Edition User Manual Related documentation Picture Perfect 4 5 User Manual e Picture Perfect 4 5 Quick Installation Picture Perfect 4 5 Release Notes e Picture Perfect 4 5 Installation Manual Picture Perfect 4 5 External Interface User Manual Picture Perfect 4 5 Interface User Manual Picture Perfect 4 5 Tables and Fields Picture Perfect 4 5 Import Export User Manual Picture Perfect 4 5 Guard Tours User Manual Picture Perfect 4 5 Redundant Edition User Manual Picture Perfect 4 5 Imaging Installation Manual UBF Universal Badge Format for Picture Perfect Graphics Monitoring and Control User Manual e Credential Designer User Manual e CARMA Card Access Report Management Application for Picture Perfect Chapter 1 Enterprise System overview This chapter includes information needed to plan and document the configura
61. ls continued Field Description Remote Database Access Error Input Group If you want to be notified of a remote database access error an input group must be assigned for each of the subhost records on the network host Click Remote Database Connectivity Error to display a list box of input groups Select the default input group created for you during installation then click Close Note An input group should be assigned only for the subhost records not for the network host record This step should be performed only on the network host not on the subhost For more information refer to Table 2 on page 15 5 Click Save 6 Click New and complete the form to add each subhost record 7 When you have finished log off of Picture Perfect Table 2 Control Host Settings Remote Database Connectivity Error When Performed from Host to Host Comm Failure Host Record Startup Mode Configure Host Network host own Disable Offline Blank Blank Subhosts Listen Online Assign Input Group Assign Input Group Subhost own Disable Offline Blank Blank Other Disable Offline Blank Blank subhosts Network Connect Online Blank or Assign Input Group Blank host Shut down and reboot the network host To shut down and reboot the network host 1 Logon to the network host as root and then open a terminal window 2 From the command prompt type AIX shutdown Fr now Linux reboot 1
62. m Setup This configuration requires some or all of the following verification procedures and modification of the etc hosts and netrc files The following sections provide file setup information for these files along with an example site If you need to modify these files usethe vi or emacs editor File Setup of etc hosts In an enterprise system configuration each system requires two or more host names such as nethost and subhost1 The file setup of etc hosts is done during installation The following table shows a typical entry in the etc hosts file for a network host subhosts and X Terminals or X stations Each line requires an entry for Internet address and host name The alias and comment are optional Table6 Required Host and Subhost entries for etc hosts File Internet Address Host Name Alias Comment 192 9 200 100 nethost Network Host in Boston 192 9 200 50 subhost1 Network Subhost1 in Chicago 192 9 200 70 subhost2 support ge com subhost2 3t Network Subhost2 in Boca Raton 192 9 200 56 delta 3t Xstation in lobby in Boston File check of netrc The netrc is a file used to configure secured database communcation between remote servers Perform the following checks to ensure your configuration is properly setup Note The root netrc cas netrc and cas ppapp netrc files must be same If they are not the same edit the files using an editor such as vi To verify the netrc file 1 Log on
63. maggie Subhost Number Number Number facilitys on bctmonty Host facilitys on bcthomer Subhost facilitys on bctmaggie Subhost Number Number Number badge types on bctmonty Host badge types on bcthomer Subhost badge types on bctmaggie Subhost Number Number host bid formats on bctmonty Host host bid formats on bcthomer Subhost host bid formats on bctmaggie Subhost MAXID 5004 5004 5004 104 104 104 10 10 10 N WW q PROBLEM JJ N Number Number Number Number Number Number site forms site forms site forms site lists site lists site lists bctmonty Host bcthomer Subhost bctmaggie Subhost bctmonty Host bcthomer Subhost bctmaggie Subhost Chapter 5 Verifying the configuration n N 73 74 Picture Perfect 4 5 Enterprise Edition User Manual Chapter 6 Troubleshooting This chapter includes information helpful in troubleshooting your enterprise system and offers technical support contacts in case you need assistance In this chapter Remote Database Access Diagnostics Corrupted Shared Memory Informix Error Messages KA Les aae ede ense eau ed de nid eben gaudes Contacting technical support 76 Picture Perfect 4 5 Enterprise Edition User Manual Remote Database Access Diagnostics The database connection must be valid from the network host to each subhost and from each subhost to the network host To verify the database
64. must be considered for a successful configuration are described below Determine the number of subhosts required for your system Assign node names and IP addresses for all subhosts and for the network host and record this information This information will be requested during the installation and configuration of the system Determine the number of workstations that will be required for your system At least one graphical terminal is required to support the graphical user interface Assign node names and IP addresses for each workstation and record this information For information on setting up your workstations refer to the Picture Perfect 4 5 User Manual Assess the needs of your system determine the optimum sizes for the various database tables that you will need and document the information Refer to the Picture Perfect 4 5 Installation Manual for information on database table sizing In a Picture Perfect enterprise system the databases on the network host and all subhosts must be defined consistently For example parameters concerning the use of features such as seed counter must be the same on the network host and all subhosts The size of the badge and person tables on all hosts must be large enough to hold all of the badges and badge holders persons in the system For each history table alarm badge operator and other optional packages the size of the table on the network host should at a minimum be larger than the largest subhost
65. network host and other subhost information Shut down and reboot the new subhost Use the hostconfig utility on the network host to add the new subhost to the network Restart Picture Perfect on the network host and all subhosts oon oO Run chkenterprise on the network host Picture Perfect 4 5 Enterprise Edition User Manual Enterprise System Software Installation Installing the Network Host Prerequisites Before installing net lan the Picture Perfect base package must be installed on the network host Micro Table Settings During the base installation the following settings should be selected at the prompts The MICRO table can grow from 70 to 78 records Is this acceptable y n y You will need to change these settings Type n You will then receive the following message Enter the initial number of records Enter 1 You will then receive the following message Enter the maximum number of records Enter 1 Micro Relation Table Settings During the base installation the following settings should be selected at the prompts The MICRO RELATION table can grow from 6000 to 10000 records Is this acceptable y n y You will need to change these settings Type n You will then receive the following message Enter the initial number of records Enter 100 You will then receive the following message Enter the maximum number of records Enter 100 Install the Network Host To in
66. ng System Type Verifying TPS is running Verifying Informix is running Verifying Remote Database Connectivity Verifying etc hosts bctottawa bctnaples Verifying root netrc bctottawa Verifying cas netrc bctottawa Verifying cas ppapp netrc bctottawa Verifying system config count Verifying Table ID Consistency Verifying host count Verifying Host Record Consistency bctottawa Startup Mode Configure Host bctwunan Startup Mode Configure Host bctnaples Startup Mode Configure Host Verifying Increased Categories Settings Verifying Seed Counter Settings Verifying etc services bctottawa bctnaples Results Passed 74 Failed 0 Blocked 0 3 Take note of the Results line listed at the end of the output OK OK OK OK OK ENABL DISAB OK OK OK OK Linux OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK ENABL DISAB OK OK Chapter 2 Installing your system 37 38 Picture Perfect 4 5 Enterprise Edition User Manual If the Failed column lists 0 then the installation is successful If the Failed column lists a number greater than 0 then there have been problems detected in your configuration See Chapter 5 Verifying the configuration and refer to the section referenced by each test for troubleshooting details Enterprise System Printer Installati
67. ng benefits 1 Centralized badge person and photo database 2 Both local and centralized history transaction database for reporting 3 Both local and centralized alarm monitoring 4 Virtually unlimited reader capacity by adding subhosts as needed 5 Geographic distribution and control of micro controllers readers and alarms The location of the servers network host subhosts can be determined by the customer Some customers locate the subhosts in geographically distributed areas This is sometimes necessary if the network has limited bandwidth or weak points and it is critical that the subhosts be located close to the micro controllers Other customers with very robust networks locate all the subhosts in one data center as this makes IT maintenance and system upgrades easier The installation procedures for a network host subhost or a stand alone system are similar The key to a successful enterprise system installation is planning and documenting your enterprise system topology the physical layout of your network including the host names and addresses and configuring the host and operator tables with the same records on the network host and on all subhosts Some of the fields within the records will differ depending on whether it is the host or subhost Note Install and configure your Picture Perfect enterprise system before installing any optional packages on the subhosts and or network host Some of the optional software packages perform
68. ollowing machine bctottawa login ppapp password ppappl cat netrc The output will appear similar to the following machine bctottawa login ppapp password ppappl Verification of Table IDs Chapter 5 Verifying the configuration Make sure the database is running before checking these tables See Verifying Picture Perfect on page 60 for details 1 Follow these steps to start the database on the network host if it is not running a Logonto the network hostas ppadmin b Type the following command oninit The host table ID andthe system config table ID must be identical on the network host Type these commands consecutively on the network host query system config query host Compare both outputs for the numbers circled in Figure 6 The ID numbers in these two positions must match 65 66 Picture Perfect 4 5 Enterprise Edition User Manual Figure 6 Sample Query Node 1 ppadmin bctottawa query system config NODE 1 0 65535 5250 6000 16000 805306368 805343248 256 100000 100000 200 50000 1000 50000212222223010000059 99 25 50 eirs2cr t0 c180 k Y Y Y Y Y Y Y 500 6 64 96 1 500 1 40 lt bid gt lt last name first name 0 0 0 96 32 1 1 ppbackup 60 cas flash eflash 61100 011111 1 ppbackup 00 1 O 20081114 120000 ppadmin bctottawa query host CQDe114 bctottawa 3 137 174 215 2 35 60 N 1 20090817 75655 2 9004 bctwunan 3 137 174 214 1 3 20 60 29 30 Y 1 20090818 110417 3 6117 bctnaple
69. on In an enterprise system with more than one host AIX and Linux can be configured to forward print requests from one host to another This makes it possible for all hosts to use a single printer attached to one host or for a single host to print to many printers attached to different hosts Before setting up enterprise system printing define all printers locally at the host to which they are physically attached Refer to the Picture Perfect 4 5 Installation Manual for instructions on configuring your system for printers Chapter 3 Managing your network database This chapter includes processes and rules required to keep your network functioning properly Guidelines on procedures to be performed on the host versus the subhost are included In this chapter Network Host Operation ee en se ne siemens Re de da 40 SubRoSt MOMIE cc cone chk Eee EDD 41 Synchronizing the TIME oneei Le uvre den cette Peed EY 41 41 Database Enty Rules IA eb ee mienne Ue Ree ERI Reteshing Me Database eue rk ee RR RA RR 42 40 Picture Perfect 4 5 Enterprise Edition User Manual Network Host Operation Data Synchronization The network host provides centralized badge administration and stores the history transactions for the entire system for centralized reporting It contains the global tables and the badge alarm and operator history tables of itself and each of the subhosts The network host does not support micro controllers The network host m
70. ons and 2 500 alarm transactions can be stored locally in the micro Alarms from that subhost are not reported to the user as there is no subhost workstation to which they can be reported Again when the subhost becomes operational the network host refresher programs synchronize the global database tables automatically And the offline micro transactions are uploaded to the subhost and stored in the history tables Badge personnel badge format category custom form custom list department facility permission group and personnel type records are transmitted to each subhost at a predetermined time interval by means of database refreshers Any new entries updates or deletions made to these tables on the network host are reflected on each of the subhosts Chapter 3 Managing your network database Three database refresher processes dbrfsh bdrfsh and catrfsh are used as indicated in the table below Table 5 Refresh Tables Function and Table Name Insert alarm_history Insert badge_history Insert operator_his Refresh Process Name dbrfsh a dbrfsh b dbrfsh 0 Refresher Direction Subhost to Host Insert badge Insert person Update badge Update person dbrfsh bdg bdrfsh Host to Subhost Host to from Subhost Insert Update Delete category Insert Update Delete department Insert Update Delete facility Insert Update Delete permission group Insert Update Delete custom forms
71. ost Restart Picture Perfect on the network host and all subhosts To restart Picture Perfect 1 Log onto each hostas ppadmin and open a new terminal window 2 From the command prompt type cas bin profile rc pperf k rc pperf Your system should now be ready Your network host and subhost should be communicating Run chkenterprise on the network host To verify that the Enterprise System is configured properly execute the chkenterprise utility on the network host Note Please note in order for chkenterprise to run correctly run chkenterprise as root with all hosts up and running Picture Perfect to ensure all necessary checks are executed To run the chkenterprise utility 1 Log onto the network hostas root 2 Atthe command prompt type cas bin profile chkenterprise Messages similar to the following will be displayed Verifying Enterprise System Configuration Network Host bctottawa Verifying Operating System Type Linux Verifying TPS is running OK Verifying Informix is running OK Verifying etc hosts bctottawa OK bctwunan OK Picture Perfect 4 5 Enterprise Edition User Manual bctnaples Verifying root netrc bctwunan bctnaples Verifying cas netrc bctwunan bctnaples Verifying cas ppapp netrc bctwunan bctnaples Verifying system config coun Verifying Table ID Consisten Verifying host count Verifying Host Record Consistency bct
72. ost Name of host or terminal 4 Type the name of the new subhost You will be prompted for the IP address of the new subhost Internet address 5 Type the IP address of the new subhost 6 Repeat this procedure for each subhost 7 Enter e to exit the utility Shut down and reboot the new subhost To shut down and reboot 1 Log onto the system as root and open a new terminal window 2 From the command prompt type AIX shutdown Fr now Linux reboot Use the hostconfig utility on the network host to add the new subhost to the network To add the new subhost to the network 1 Ifnotalready logged on log on as ppadmin on the network host and open a new terminal window 2 If Picture Perfect is running on the network host stop it by typing rc pperf k 3 Switch users to root by typing the following command su 33 34 Picture Perfect 4 5 Enterprise Edition User Manual Enter your root password and then press 4 Atthe command prompt type cas bin profile hostconfig The example below shows the addition of a subhost subhost1 to a network host nethost and a subhost subhost2 Picture Perfect hostconfig utility Version 4 5 04 10 09 Copyright C 1989 2009 GE Security Inc Starting the Informix database Done Processing bctottawa dbservername bctottawa already in sqlhosts file Updating hcomm ingrp field on host table Updating istar ingrp field on host table Have you restore
73. ost id 5899 poll subhost2 badge history id gt 5898 and 10898 inserted 1 bdghis rows from subhost2 no updates subhost2 to host gt 19940513 and gt 153034 no updates subhost2 to subhost1 gt 19940513 and gt 153034 Completed badge polling loop 35 14 507 bdghis 35 14 796 bdrfsh 35 14 836 bdrfsh HHHHHHHHH I the log file looks OK then turn off diagnostics by typing setdiag 0 If the network fails to find a subhost then check the remote database connection from the subhost to the network host by typing from the cas bin directory chkistarhost You will either receive a message similar to the following nethost permits remote database access or Attempt to connect to database server failed If the connection fails the network host and the appropriate subhost should be rebooted To reboot type shutdown Fr now reboot 78 Picture Perfect 4 5 Enterprise Edition User Manual Corrupted Shared Memory When Picture Perfect is not running there should be no Message Queues Shared Memory and Semaphores for TPS or Informix If there are entries then Shared Memory is corrupted Use the following commands to clear Shared Memory Semaphores and Message Queues ipcrm q lt ID gt removes Message Queue ipcrm m lt ID gt removes Shared Memory ipcrm s lt ID gt removes Semaphores or ipcrm q ID m ID s ID Informix Error Messages For more information reg
74. ottawa Startup Mode Configure Host bctwunan Startup Mode Configure Host bctnaples Startup Mode Configure Host Verifying Increased Categori CVs Verifying Seed Counter Setti Verifying etc services bctottawa bctwunan bctnaples Network Subhost bctwunan S Settings NGS as Verifying Verifying Verifying Verifying Verifying Verifying Verifying Network Connection Remote Connectivity via ssh Operating System Type TPS is running Informix is running Remote Database Connectivity etc hosts bctottawa bctwunan Verifying root netrc bctottawa Verifying cas netrc bctottawa Verifying cas ppapp netrc bctottawa Verifying Verifying Verifying Verifying bctottawa system config count Table ID Consistency host count Host Record Consistency Startup Mode OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK ENABLED DISABLED OK OK OK OK OK Linux OK OK OK OK OK OK OK OK OK OK OK OK Configure Host bctwunan Startup Mode Configure Host bctnaples Startup Mode Configure Host Verifying Increased Categories Settings Verifying Seed Counter Settings Verifying etc services bctottawa bctwunan Network Subhost bctnaples Verifying Network Connection Verifying Remote Connectivity via ssh Verifying Operati
75. ox of input Failure groups Select the default input group created for you during installation then click Close Note An input group should be assigned only for the subhost records not for the network host record This step should be performed on the network host not on the subhost For more information refer to Table 4 on page 27 Remote If you want to be notified of a remote database access error an input group must be assigned for each of Database the subhost records on the network host Click Remote Database Connectivity Error to display a list box of Access Error input groups Select the default input group created for you during installation then click Close Input Group Note An input group should be assigned only for the subhost records not for the network host record This step should only be performed on the network host not on the subhost For more information refer to Table 4 on page 27 5 Click Save 6 Click New and complete the form to add each subhost record 7 When you have finished log off of Picture Perfect Table 4 Control Host Settings When Performed Host to Host Remote Database from Host Record Startup Mode Configure Host Comm Failure Connectivity Error Network host own Disable Offline Blank Blank Subhosts Listen Online Assign Input Group Assign Input Group Subhost own Disable Offline Blank Blank Other subhosts Disable Offline Blank Blank Network host Connect Online Bl
76. p ug 21 09 14 06 EDT 2008 PICTURE PERFECT REFRESHER VWARNINGII One or more refresh config record s is not synchronized on bctottawa Please contact your Picture Perfect administrator bctottawa badge 20090820 betottawa person 20090820 bctottawa person category 20090820 By default the Daqtabase Refresh Monitor chkrfsh sh is configured to check that the database is currently being refreshed The following files are used in the configuration of this feature cas bin chkrfsh sh A shell script that determines if a refresh has occurred in the current day The output is written to cas log chkrfsh log To run this script log on as root and type chkrfsh sh cas db text chkrfsh cfg A configuration file containing the following parameters Table 8 Refresher Configuration Message Description MSG A message displayed in the popup window that will override the default message For example MSG Refresh_config is not updated INGRP query input_group to get alarm ID number An input group record id tied to an alarm to be generated when the Database Refresh Monitor detects a problem For example INGRP 1 For information on setting up input groups and alarms refer to the Picture Perfect 4 5 User Manual cas bin infopopup A binary file that extracts the message to be displayed on the popup cron tab for ppadmin user By default runs chkrfsh sh once a day at 08 00 This can be configured to run more often i
77. phics Monitoring and Control package 2 image Picture Perfect Imaging package 3 impexp Picture Perfect Import Export package 4 netlan Picture Perfect Network System Host package 5 pprs Picture Perfect Redundant System package 6 subhost Picture Perfect Network System Subhost package p tours Picture Perfect Guard Tours package Enter product number s separated by to select q to quit Type the corresponding product number for example 6 to install the subhost package and press ED You will be asked to confirm your choice You have selected the following product s 6 subhost Picture Perfect Network System Subhost package Is this correct y n y 10 To confirm type y 11 You will be asked to confirm the installation Installing subhost Picture Perfect Multi package Installation 4 5 04 10 09 Copyright C 1989 2009 GE Security Inc Installing from image in media Linux pp Do you want to install the Picture Perfect SUBHOST Package y n y To confirm type y Messages similar to the following will display and you will be asked if you wish to continue the installation Picture Perfect NLS Text Save 4 0 01 16 06 Copyright C 2000 2006 GE Security Mon Aug 17 09 59 21 EDT 2009 This package has no nls or help files to save 18 Picture Perfect 4 5 Enterprise Edition User Manual The Picture Perfect Subhost Installation 4 5 04 10 09 Copyright C 1989 2009 GE Security Inc
78. records may not be created updated or removed Note Be sure to choose a format for your category or department descriptions that clearly identifies to which subhost or site they apply It is also a good idea to group them together by a specific sorting sequence such as BOS for Boston If your system uses Facilities this is not necessary as the records will be filtered accordingly Refreshing the Database If the network host goes down each subhost continues to function normally with the exception that new persons badges and photos cannot be added to the system This is also true of other types of global records but these typically have less of an impact on the operation of the system For example new category records cannot be added to the system but existing categories can be added or removed from person records Existing records of all types can be modified by workstations connected to the subhosts and alarms continue to be reported to the alarm monitor on the subhosts When communication to the network host is restored the refresher programs automatically synchronize the network host and subhosts global database tables and history tables If a subhost goes down the network host and other subhosts continue to function normally The micro controllers connected to the non operational subhost go into offline mode and continue to grant access based on the badge database in the micro While a micro is offline up to 5 000 badge transacti
79. res all of the servers in an enterprise Picture Perfect system to have the same time relative to UTC Network Time Protocol NTP is a protocol used to synchronize computer clock times in a network of computers The NTP process on the network host is the master time server and is responsible for maintaining the system clocks on each machine Each of the servers in an enterprise system are configured with NTP time synchronization mechanism If the times differ then the subhost will adjust its clock to be in sync with that of the network host If the network host goes down for a period of time the subhosts will have to wait until the network host comes back on line in order to synchronize their clocks If a subhost goes down then it synchronizes its clock when it comes back on line Note The NTP server will not synchronize a drift in time greater than 1000 seconds Database Entry Rules There are certain rules to which the system administrator must adhere for the network to function properly Network host rules are as follows Personnel and badge records should only be removed from the network host Personnel or Badges form Category records must be created updated and removed only from the network host Categories form Department records must be created updated and removed only from the network host Departments form Permission Group records must be created updated and removed only from the network host Permission Groups form
80. rf 2 Froma client workstation log on to Picture Perfectas install 3 From the Picture Perfect primary navigation menu select Control then Hosts 4 Complete the Hosts form for the network host and each subhost in the enterprise system Figure 3 Sample Hosts Form Operators Hosts Pune o Ot x 7 ax 9001 3 90023 Hosts Host Name betcorvette Facility GLOBAL E IP Address Alternate IP Address 3112 70 30 10 41 228 30 Port Address Poll Period 9001 30 Retries Retry Interval 5 5 Startup Mode Configure Host Listen Connect Disable Online Offline Host to Host Communications Failure HOST TO HOST COMM FAILURE Y 229 wA Database Connection Error REMOTE DATABASE CONNECT E w d a f The Hosts form should be completed on the network host and should include entries for itself and each subhost in the system For instance if you have a network host and two subhosts the host table will have three Hosts records Note Some fields on the Hosts form are completed differently when the form refers to the network host rather than to the subhosts 26 Picture Perfect 4 5 Enterprise Edition User Manual Table 3 Hosts Form Fields and Controls Field Description Host Name Type the Internet host name for the host Since this field is case sensitive and must match the TCP IP entry
81. rk host and other subhost information To configure subhosts in etc hosts 1 If not already logged on log on as root on the new subhost and open a new terminal window 2 Atthe command prompt type cas bin profile aa A display similar to the following will appear aa add address utility version 1 2 01 29 04 Copyright C 2004 GE Security dd address elete address ist addresses help Action Type a to add the name of a subhost You will be prompted for the name of the subhost Name of host or terminal Type the name of the subhost You will be prompted for the IP address of the subhost Internet address Type the IP address of the subhost Repeat for each of the other subhosts and for the network host Enter e to exit the utility Update the etc hosts file on the other subhosts with the new subhost information To configure subhosts in etc hosts 1 If not already logged on log on as root on the subhost and open a new terminal window 2 Atthe command prompt type cas bin profile aa Chapter 2 Installing your system A display similar to the following will appear aa add address utility version 1 2 01 29 04 Copyright C 2004 GE Security dd address elete address ist addresses XLE help shell escape a d 1 e e l Action 3 Type a to add the name of the new subhost You will be prompted for the name of the new subh
82. rver is not the network host you should install this package Are you sure you want to install the Subhost package y n y Type y to continue or n to abort the installation The following messages will be displayed as part of the installation process Loading Picture Perfect Subhost files from media Linux pp packages subhost a This may take a few minutes Extracting files from media The files have been read from the media 30 Picture Perfect 4 5 Enterprise Edition User Manual 13 14 15 16 17 18 Starting the Informix database Done Enter the hostname of the network host nethost Network host name 189 9 pce vr use ear NeEROSE Is this correct y n y As prompted enter the host name for the network host Messages similar to the following will display Enter the IP address for the network host 192 9 200 100 Network host IP address XS eek aut 192 9 200 100 Is this OK y n y As prompted enter the IP address for the network host Messages similar to the following will display You specified Host name of Network Host nethost IP address of Network Host 192 9 200 100 Is this correct y n y Type y to confirm the IP address and the network host name Messages similar to the following will display Starting Secure Shell SSH configuration Generating RSA key Enter y for any overwrite prompts Pl
83. s inf sys inf inf inf sys sys TPS is recognized by the KEY ending in 400 for shared memory and 401 for semaphore UP tem tem tem tem tem tem tem tem tem tem tem tem tem tem tem tem tem tem tem ntq TPS tem ormix ormix ormix tem tem tem Informix TPS tem tem ormix Informix tem ormix ormix Jeter ormix tem tem TPS Chapter 5 61 Verifying the configuration Linux To verify Informix type ipcs c If Informix is running the output would appear similar to the following Shared Memory Segment Creators Owners schmid perms cuid cgid uid gid 0 600 root root root root 32769 600 root root root root 1507330 600 root root root root 98307 600 root root root root 3244036 660 root informix root informix J 3276805 660 root informix root informix 3309574 660 root informix root informix 3242343 660 root informix root informix Informix 3375112 660 root informix root informix 3407881 660 root informix root informix 3240650 666 root root root root 3473419 644 root root root root Semaphore Arrays Creators Owners semid perms cuid cgid uid gid 0 600 root root apache root 32769 600 root root apache root 65538 600 root root root root 98307 600 root root root root 622596 600 root root root root 655365 600 root root root root 688134 600 root root apache apache 1114119 660 root informix root informix
84. s 3 137 174 212 1 3 20 60 29 30 Y 1 20090819 155132 Type the following command to stop the database if you had started it in step 1 onmode ky Follow these steps to start the database on the subhost if it is not running a Logonto the subhostas ppadmin b Type the following command oninit The host table ID andthe system config table ID must be identical on the subhost Type these commands consecutively on the subhost query system config query host Compare both outputs for the numbers circled in Figure 7 The ID numbers in these two positions must match Sample Query Node 2 ppadmin bctwunan query system config NODE 1 0 65535 5250 6000 16000 805306368 805343248 256 100000 100000 200 50000 1000 50000 21222222 301 00000 59 99 25 50 eirs2cr t0 c180 k Y Y Y Y Y Y Y 500 6 64 96 1 500 1 40 lt bid gt lt last name gt lt first name gt 0 0 0 96 32 1 1 ppbackup 60 cas flash eflash 6 1100 011111 1 ppbackup 00 1 0 20081114 120000 ppadmin bctwunan query host 1 6114 bctottawa 3 137 174 215 0 3 5 60 Y 1 20090817 75655 CD 9004 bctwunan 3 137 174 214 2 3 20 60 N 1 20090818 110417 3 6117 bctnaples 3 137 174 212 2 3 20 60 N 1 20090819 155132 8 Type the following command to stop the database if you had started it in step 5 onmode ky If the IDs of either system do not match execute the hostconfig program If this does not correct the problem the ID will have to be modified manually Chapter 5
85. s and responses from the subhosts Note e Toview Alarm Instructions for alarms originated at a subhost the operator must be defined as an operator on the subhost as well e Alarms will be filtered to the display based on facilities For further information on Alarm Filtering refer to the Picture Perfect 4 5 User Manual System Parameters Form The Network Alarm Monitor will indicate that the operator 1s responding to a remote alarm and the RSVP button can be used to make responses All responses entered on the network host will be sent to the subhost where the alarm originated Remote responses will be logged to alarm history on the subhost All alarm history from all subhosts will be uploaded to the network host alarm history after a predetermined time interval This is accomplished using subhost polling see Refreshing database history tables on page 45 for more information If any subhost is not online with the network host its alarms will not be reflected on the Network Alarm Monitor as they occur When the subhost is restarted and 1s back online with the network host all of the subhost alarms will then be forwarded to the Network Alarm Monitor When the network host recovers from a communications failure it will query the subhosts for their alarms and display them on the Network Alarm Monitor Chapter 4 51 Network features Note e Be sure to define each subhost s alarms with a description which will identify the alarm origin on
86. s the record in the badge remove table If it is still on the subhost which indicates that there was an earlier communication problem then bdrfsh issues a remove badge RMB message to the network host This remove badge message is then sent to the subhost s Transaction Processing System TPS where it is removed from the badge micro relation tables and any micros containing the badge information The bdrfsh process then removes it from the badge remove table during the next poll to this subhost provided it was removed successfully Table 7 Badge Remove Table Column Name Type id integer unique index bid varchar 17 bid of badge to be removed unique index combined with host id host id integer subhost id unique index combined with bid facility id integer 1 default modify date integer YYYYMMDD modify time integer HHMMSS Category record updates Categories can be inserted or updated only from the network host When a category table update is made to the m2mr type field the category refresh process catrfsh handles the distribution of the update The category refresh process periodically polls each subhost and network host category table and selects all categories that have received modifications to the m2mr type field since the last poll date and time The category is then updated on the subhosts and if required sends the update to the micros that have that category 48 Picture Perfect
87. sed for the host name entry Port Address Enter a unique number in the range of 6101 to 9999 for each host The number must be the same for a given host across the entire enterprise system Numbers below 6101 are reserved Note The port address entered is validated against the ports already in useinthe etc services file If the port is available it is entered into the etc services file 13 14 Picture Perfect 4 5 Enterprise Edition User Manual Table 1 Hosts Form Fields and Controls continued Field Description IP Address This is the internet address as defined in the etc hosts file For example 192 9 200 1 zeus zeus support casi com Network Host in support In the example above 192 9 200 1 isthe IP address Alternate IP Address This field is used for redundant systems but must be left blank in enterprise systems Retries Enter the number of times a message between hosts will be sent before a host to host alarm is generated RECOMMENDATION Enter 3 Retry Interval Enter the number of seconds Picture Perfect waits before retrying a message between the host and subhost RECOMMENDATION Enter 20 Poll Period Enter the number of seconds Picture Perfect waits between polls If this is set to 0 TPS never polls this host and host to host communication failures may not be detected RECOMMENDATION Enter 60 Startup Mode Click the appropriate radio button On the network host select Li
88. ssion 5 Click the Permission Group tab and verify that the Category and Area Permission Groups are set to ALL GROUPS ALLOWED 6 Click Save Note e Any additional operator permission records should be a subset of the System Administrator permissions e For the changes to take place you must log off and log on again 7 In addition follow the Configuration Steps as described in the Picture Perfect 4 5 User Manual Steps that relate to micro hardware can be omitted as there will be no micro hardware on the network host Verifying Communications On The Network Host Chapter 5 59 Verifying the configuration To verify communications on the network host check the current 1og mmdd file where mmdd is the creation month and date For example the file 1og 1102 was created on November 2 The log file is located in the cas log directory The following is a typical entry displaying the communications between the host and the subhost O1 O1 O1 O1 O1 O1 O1 O1 O1 O1 O1 O1 O1 O1 O1 O1 O1 O1 ou 2305 530 30 30 30 2305 30 5 2305 30 2303 Op GA GS GS GS GE GE GE GPS GPS GPS RBBB BR DB BA KO I I I O1 O1 O1 O O O1 O1 O1 O1 O1 O1 O1 O1 O1 012 014 019 021 040 070 086 105 124 142 A76 192 401 413 000 001 008 009 016 235 netdrv netdrv netdrv netdrv TPS NNnNNNnNNN 3 UE a EU S netdrv netdrv rcvdrv rcvdrv rcvdrv rcvdrv snddrv rsndmg HHHHHHHHH
89. st and all badging workstations must connect to the network host to perform badge production This is the typical configuration although it is not a required configuration If desired a subhost can store the imaging database but it requires additional setup and will have some limitations Photos can be inserted via live capture USB camera with TWAIN interface or by importing a JPG photo file Photos can be viewed at any workstation connected to the network host or any subhost Chapter 3 Managing your network database Subhost Operation The subhosts receive real time badge and alarm transactions from their microcontrollers and display these transactions in the Badge and Alarm Monitor windows Operators are able to fully manage their own region by logging into their subhost Subhosts contain all global tables and their own local tables Micro controllers readers alarms and other devices are defined only on subhosts Subhosts do not contain the local database of any other subhost Each subhost contains its own history tables for badge alarm and operator transactions This information is also sent to the network host by the refresher programs Optional software packages such as Alarm Graphics Guard Tours and interfaces to other hardware systems are installed on the subhosts This is because the software interacts with devices installed on a subhost e g input points readers Synchronizing the Time Database synchronization requi
90. stall the netlan package on the network host after the base package has been installed l 2 Logonas ppadmin and open a terminal window Type the following to shut down Picture Perfect cas bin profile rc pperf k Switch users to root by typing the following command Enter your root password and then press Ene Linux AIX Linux AIX Insert the Picture Perfect v4 5 Installation DVD into your server Wait for the DVD ROM LED to stop blinking before proceeding Chapter 2 Installing your system Unmount the DVD by typing the following command umount media pp45 Mount the DVD by typing the following command mount dev dvd media mount v cdrfs r dev cd0 mnt Change to the root directory by typing ca Enter To display a list of installation options type media Linux INSTALL o mnt AIX INSTALL o You will receive messages similar to those shown below followed by a list of packages Picture Perfect CD ROM Installation 4 5 04 10 09 1989 2009 GE Security Inc Copyright C The following BASE OPTIONS product s Prod Name and Descript 0 base Pic 1 graph Pic 2 image Pic 3 impexp Pic 4 netlan Pic 5 pprs Pic 6 subhost Pic 7 tours Pic Enter product number s ions Cur Perfec are available cure cure cure Lure Lure cure cure Perfec Perfec Perfec Perfec Perfec Perfec Perfec PATENT YT EV XT Uo t Tq Separated by
91. sten for all subhost records On the subhosts select Connect for the network host record and Disable for the other subhost records For its own host record this field should be set to Disable For more information refer to Table 2 on page 15 Configure Host This field determines whether a subhost will attempt to talk to the host Click the appropriate radio button On the network host select Online for all of the subhost records On the subhosts select Online for the network host record and Offline for all of the other subhost records For its own record each host and subhost should be set to Offline For more information refer to Table 2 on page 15 Facility Click Facility to display the facilities list box This field reflects the facility to which this record is assigned Host to Host If you want to be notified of host to host communication failures an input group must be assigned Communications for each of the subhost records on the network host Click Host Host Comm Failure to display a list Failure box of input groups Select the default input group created for you during installation then click Close Note An input group should be assigned only for the subhost records not for the network host record This step should be performed on the network host not on the subhost For more information refer to Table 2 on page 15 Chapter 2 15 Installing your system Table 1 Hosts Form Fields and Contro
92. table and should be sized to maintain the combined online history information from all of the subhosts for the desired time period days weeks or months Chapter 2 Installing your system This chapter covers the background information needed to successfully install your Picture Perfect enterprise system In this chapter 4 7 7 CUT 6 Installation Overview 6 Enterprise System Software Installation 8 Enterprise System Printer Installation 38 Picture Perfect 4 5 Enterprise Edition User Manual Overview The installation of a Picture Perfect enterprise system is performed in two phases First a minimal set of packages is installed and configured to achieve a functional network environment based on the planned configuration Then the optional add on packages are installed on the subhosts and or the network host as appropriate to provide the full capabilities of the system Installation of optional add on packages is covered in the respective manuals for those packages This chapter covers the first phase of the installation and includes the following Installation Overview Enterprise System Software Installation Enterprise System Printer Installation Prerequisites Verify that the following prerequisites have been met If necessary refer to the Picture Perfect 4 5 Installation Manual for instructions Picture Perfect base packa
93. ternate IP Address 10 41 228 30 Port Address Poll Period 9001 30 Retries Retry Interval 5 5 Startup Mode Configure Host Listen Connect Disable Online O Offine Host to Host Communications Failure L Database Connection Error REMOTE DATABASE CONNECT E w ge LEES Results 2 records The Hosts form should be completed on the network host and should include entries for itself and each subhost in the system For instance if you have a network host and two subhosts the host table will have three Hosts records Note Some fields on the Hosts form are completed differently when the form refers to the network host rather than to the subhosts Table 1 Hosts Form Fields and Controls Field Description Host Name Type the Internet host name for the host Since this field is case sensitive and must match the TCP IP entry be consistent with your capitalization Use lowercase characters up to 64 alphanumeric characters are permitted to allow for full domain names For example the following line would appearinthe etc hosts file 192 9 200 1 zeus zeus support casi com stNetwork Host in support This example sets up the alias zeus support casi com for the network host zeus found at address 192 9 200 1 In this case either zeus or zeus support casi com could be u
94. tion of your enterprise system In this chapter PE Ta Aa lecce net bapa eh cera hae bare ea dite td 2 Badge Person Information ecse nan edle dada das eue danses 3 Enterprise System Configuration 4 Picture Perfect 4 5 Enterprise Edition User Manual Introduction A Picture Perfect Enterprise access control and security management system provides virtually unlimited scalability It is a multi server system which consists of one network host and 2 or more subhosts up to a maximum of 31 subhosts The server computers may be IBM pSeries servers running the AIX operating system or Intel AMD PCs running the Red Hat Linux operating system They communicate over an Ethernet network using TCP IP protocol While all servers in the network are on a LAN WAN the network host communicates with each subhost but subhosts do not communicate with each other The network host provides central administration and stores the history transactions for the entire system Micros are not attached to the network host The subhosts are essentially identical to normal stand alone Picture Perfect systems except that they communicate with and can be configured from the network host In addition the permissions for accessing the Categories Departments Permission Group Personnel Type Facility and Badge Formats forms on the subhosts must be disabled in order to keep the database synchronized An enterprise system offers the followi
95. twork host the record becomes a candidate for a distributed insert The database refresh process dbr fsh periodically polls the network host tables and selects the maximum id value If a network host table exceeds the current count for the subhost table then all the new records are selected and distributed to all the subhosts Personnel badge record inserts A new personnel or badge record may be entered at the network host or from any subhost in the network A new personnel record is inserted using the Personnel form whereas a new badge record may be inserted using the Personnel form the Badge form or the Import Export package 46 Picture Perfect 4 5 Enterprise Edition User Manual When the operator inserts a new personnel or badge record from the network host by way of the network host Personnel or Badge form the record becomes a candidate for a distributed insert The database refresh process dbrfsh periodically polls the network host personnel and badge tables and selects the ids that are in the network host and not in the subhosts If any are found they are selected and distributed to all the subhosts The badge id column is uniquely maintained throughout the network Note Badges are not preloaded to the micros by the badge refresh process They are learned at the time they are swiped through a reader on a micro When an operator inserts a new personnel or badge record from a subhost the new record is inserted into the network
96. user by typing the following command su Enter your root password and then press Start the removal program by typing ppr Messages similar to the following will appear on the screen Picture Perfect Package Removal custom pp bin ppr 4 5 04 10 09 Copyright C 1989 2009 GE Security Inc WARNING THIS PROGRAM WILL COMPLETELY REMOVE PICTURE PERFECT PACKAGES AND ANY DATABASES USED BY THE PACKAGE Fl SELECTING base OR all WILL REMOVE PICTURE PERFECT ENTIRELY ARE YOU SURE YOU WANT TO PROCEED Type yes and press the lt Enter gt key to proceed To continue type yes If you entered yes a list of the Picture Perfect packages currently installed will be displayed You will then be asked which package you would like to delete For example base image subhost Enter the name of the package to delete Type subhost Messages similar to the following will be displayed Removing the subhost package Picture Perfect Sub Host package removal Version 1 4 5 20 02 Starting the Informix database Done Undoing hostconfig changes made by network host Updating system_config record 79 80 Picture Perfect 4 5 Enterprise Edition User Manual Deleting pptimed entries from tps daemons Resetting System Administrator permissions to standalone Removing subhost f

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