CDSA FVV User Guide
Contents
1. IEB rw cal FVV Call Attempt 5 Client has a Registered FVV If an FVV icon is clicked a description of the call will appear in a pop up It includes The first and second visit verification numbers FVV Values The call in time and call out time The Caller the CDS Employee and Client Individual associated with the call Fixed Visit Verification FVV Caller A MARIA Client B DORA 5 4 2011 7 02 11 PM Call Received Calculated Date Time 5 3 2011 7 42 32 AM 3 2011 8 21 32 AM FMSA FVV User Guide Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved Type Callin Call Out Page 22 of 31 01 30 14 TECHNOLOGIES FMSA Fixed Visit Verification FVV User Guide Visit Maintenance Process Reinforce that if the CDS Employee knows that there was a problem with entering visit information during the FVV Device call the CDS Employee should contact their CDS Employer If FVV Device visits have missing information or there are errors in the information the CDS Employer will need to fill in the missing information or make corrections using Visit Maintenance This is the same process that is used for missing or incorrect information in landline home telephone calls Examples of missing or errors in information include Client ID is entered incorrectly Employee ID is entered incorrectly Multiple FVV calls are made Client ID and Employee ID are both entered incorr2. The Santrax Visit Maintenance module allows for editing visit information by designated users This is covered in detail in the Santrax user manual via the DADS EVV site at http www dads state tx us evv training html NOTE Review Visit Maintenance on a daily basis If corrections need to be made Sandata recommends waiting until the following day FMSA FVV User Guide Page 21 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 FMSA Fixed Visit Verification FVV User Guide FVV What to Expect in Santrax Visit Maintenance Sandata TECHNOLOGIES When a Santrax call is received in which an FVV value has been entered an FVV icon is displayed in the view column in Santrax Visit Maintenance This icon appears as a green box with a light green button icon inside Additionally the blue FVV icon is present to the left of all individuals that have an FVV device registered to them View Selected Visit Type Chert Exception Types Fro PIEL FA ae Exceptiors EMILE a Visit Maintenance Wed Nov 30 12 38 47 Empicyee zu vers Select Visits Create Schedule Delete Visit Undo Total Visits as Sch Pirs C Start C Start Sch tn r 4 Li 4 d 4 f m FVV Call Attempt Client has a Registered FVV Highlight Colors BE Exceptions Multiple clients with the same phone Bl Duty free schedule Visit created manually Tasks exist for a visit
3. FMSA Fixed Visit Verification FVV User Guide 6 Sandala FMSA Fixed Visit Verification FVV User Guide TABLE OF CONTENTS INTRODUCTION ee ee trennen 4 ELECTRONIC VISIT VERIFICATION EVV AND THE FIXED VISIT VERIFICATION FVV DEVICE 4 TAE PURPOSE OFAN VV DEVIER nee nern een EE see ei ve EG Gog A FVV DEVICE PHYSICAL DESCRIPTION esse esse sesse ee ese ee ese ee ee ee ee ee ee ee Ge ee AA ee AA AA AA RA EE 5 FV y DEVICE OVER A AIS EE een 5 IMPORTANT NOTICE REGARDING CONFIDENTIAL INFORMATION sesse ees esse se ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 6 USE OF MEDICAID ID AS CLIENT HD eis ee se ie Ee ee N ie ee Ri ee N ie Ee ee 6 REQUESTING AN FYV DEVICE een 6 WHY REOUESTAN EV V DEVICE Es ese EN SE Ge be oe Su u Ge GE oe Gee Eed 6 INDIVIDUALS USING EVV WITHOUT TELEPHONES cccssccessssceesseceeseeceeseecesseecesseecesseecesseeceeseeeesseeeesseeeesas 7 TEE TOW VREOBEST PROOES essesisissnoss se in nie ode ee ed ol dee se gee ei ede oos sae ge ode ee oe oe ke ea ed OE Ad 7 dIE EVV STARIER KIT ees ere ee Oe N Ge ee Ge es 13 WHAT IS IN TEE EV V STARTER KIT anna EE es ee ee ee De Gee se ei oe ese 13 CONTENTS OF THE FV V STARTER KIT FOR CDS EMPLOYERS esse esse see ee ees ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 13 NOTIFICATION RESPONSIBIERTIES u une a Ee Do se Ge Ge Gee og Deeg ee Se 14 TROUBLESHOOTING sesse ies dees ee eed ame en 15 WHAT TO DO WHEN THE FVV DEVICE I
4. If re entering the number does not create a match contact your CDS Employer Do not attempt to call into the system again for this call 6 Press the key to continue Santrax will say Please enter your second visit verification number or press pound to continue 7 Enter the second visit verification number This is the six digit number you obtained from the FVV Device at the end of the visit It will represent your time out call When the visit verification number is entered Santrax will confirm it by saying The second visit verification value is DATE TIME If this is incorrect press 1 to retry or press the pound key to continue FMSA FVV User Guide Page 19 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES FMSA Fixed Visit Verification FVV User Guide NOTE Listen to verify that the date and time provided coordinate with the date and time the button on the device was pushed If they don t match an incorrect visit verification number may have been entered Press 1 to re enter the number If re entering the number does not create a match contact your CDS Employer 8 Hang up after Santrax confirms the second visit verification number Troubleshooting FVV Call Invalid Client ID In the FVV call process after pressing the star key to indicate an FVV call the CDS Employee will be prompted to enter the Client s ID Please ent
5. Once corrections are completed the visit can be viewed by the CDS Employer Client Employee Client Employee FMSA FVV User Guide Page 24 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandat FMSA Fixed Visit Verification FVV User Guide Visit Maintenance Multiple FVV Calls FVV values were entered by the CDS Employee for the same visit on different calls Santrax will apply visit matching rules to automatically associate the FVV values with the correct visit and no visit maintenance is required If the matching rules do not determine a match the CDS Employer will need to resolve any missing or unmatched call information in Visit Maintenance FVV Call Incorrect FVV Values In the FVV call process after entering the Client ID correctly the CDS Employee will be prompted to enter the first FVV number Enter the first visit verification number This is the first number obtained from the FVV Device when the CDS Employee arrived at the individual s home and will represent the time in If the FVV number is entered incorrectly the CDS Employee will hear the following prompt Invalid visit verification number please try again The CDS Employee should re enter the correct FVV number and they will be prompted to continue the FVV call If the employee does not successfully enter the correct FVV Number they should hang up and contact their
6. POF Format OK ll Ect w O ASCII Format C Daily Call Listing L Unknown Client Last transfer fles received 11 06 2009 16 43 n Last transfer files processed 04 19 2011 12 46 completed Ll Unknown Attn Emp Last reject files processed O unscheduled Visit O Packaged by Supervisor DI Master Schedule Select for L clients he Supervisor 3 Chent U Attendant EMPLOYEES Dept Tasks o Daily Call Summary Employee rw Assignment Report x ST FVV Assigantent Report ot FMSA FVV User Guide Page 28 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandala FMSA Fixed Visit Verification FVV User Guide Running the FVV Call Listing Report FMSA Only 1 Stepl To view the FVV Call Listing Report select Date Range from the green menu bar at the top of the page laily Date Range Exports Export Maintenance Start Dashboard New Visit Maintenance Transfer Security 2 Steps 2 3 and 4 Step 2 Select the check box next to FVV Call Listing Report Step 3 Select the time and date range Step 4 Select OK to view the FVV Call Listing Report POF Format Weekly Haster C Employee Er ASCH Format ie war Ol C Client Weekly w 7 Haster Schedule N Weekly Call hun Last transfer files received 11 06 2009 16 43 Summary Last transfer files processed 04 19 2011 12 46 completed O Payroll Summary Last reject file
7. six digit visit verification number displayed on the FVV Device s screen Note the date and time the button was pushed Upon Departure At the end of the visit press and release either button on the FVV Device and write down the 2 six digit visit verification number displayed on the FVV Device s screen Note the date and time the button was pushed NOTE If you need to see the number again you may press and release the button one more time to display the reading Do not hold the button down always press and release FVV calls can be made from any available telephone with the exception of the CDS Employer s landline telephone Before calling into Santrax make sure you have the following information Your Santrax ID The individual s ID Client ID in Santrax 1st visit verification number date and time of arrival obtained at the beginning of the visit 2nd visit verification number date and time of departure obtained at the end of the visit Once you have this information and the visit is complete you are ready to call into Santrax Wait at least 15 minutes after you receive the second Visit Verification number at the end of your visit to call into Santrax Call into Santrax within seven days of the visit time FMSA FVV User Guide Page 18 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 6 Sandala FMSA Fixed Visit Verification FVV Use
8. Dne g Employee p O ASCII Format Weekly Master Dam a C Client Weekly v Master Schedule g Weekly Call Last transfer files recerved 11 06 2009 16 43 Summary Last transfer files processed 04 19 2011 12 46 completed O Payroll Summary i Last reject files processed Emp o Payroll Summary Select for ch Visit Maintenance Supervisor Chent C visit Maint v Exceptions Dept Tasks visit Maintenance employee Activity Report ty Select by Contract go Visits Summary v m by Emp Select by Exception C visits Summary hy Client From Time 4 FVV Call Listing Sillo Woo mem Report 4 418 72011 Tarzi ee To Date Viewing the FVV Registrations Report FMSA Only The report will appear in PDF format which can be printed or saved to your computer Select the arrows to scroll through the pages de 76 1 v OD E2 N Comment Shar samra x FVV REGISTRATIONS REPORT Be POR 04 22 11 05 06 11 06 MAY 11 15 03 46 VEN 0998 Sort Order FVV Serial Number FVV SERIAL REGISTRATED DEACTIVATED NUMBER CLIENT NAME CLIENT ID DATE DATE 10000109 Rina Smith 123456 12 14 20 10000110 ACO AMELIA 423456 12 15 10 10000111 MAN ELIZABETH 456238 08 13 10 FMSA FVV User Guide Page 31 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14
9. FVV Startup Kit will be sent from Sandata to the CDS Employer D Ana O L ed 6 sandata To Insert name of Consumer Directed Services Agency CDSA receiving approval Subject Approval of Fixed Visit Verification FVV Device Request Form for Insert nome of the Consumer Directed Services Individual to receive Device Your request for an FW Device has been approved An FW Device startup kit will be mailed to the Consumer Directed Services CDS Employer from Sandata within five business days The PW Device startup kit will include The FvV Device Double sided tape for installation A copy of the approved Sandata Fixed Visit Verification FWV Request Form The NW Device registration report A copy of the FVV Device Training materials o Whichincludesa link to the video Using the FVV Device for CDS Employers who elect Full Participation in EvW FW Device Introduction Letter for CDS Employers The FVV Device Guide The FW Call Reference Guide A pre paid return envelope and FW Return Form You must immediately contactthe CDS Employer to inform him or her to expect to recewe the FVV Device startup kit A script that you may use to introduce the CDS Employer tothe FW Device is attached for your reference lf your CDS Employer has elected Full Participation on form 1722 they will also be required to view the FVW training video entitled Using the FW Device Please be sure to forward them the link www tinyurl con raining which is also i
10. the six digit number or does not change the six digit number after waiting one minute from the last time it was pressed then it needs to be replaced Important Note CDS Employees will need to manually record time and CDS Employers will need to document time in the system using Visit Maintenance until the new FVV Device is delivered CDS Employers will send the FVV Device directly to Sandata using the pre paid envelope They will contact their FMSA and request submission of an FVV Device Request Form for a replacement If the CDS Employer does not have the original pre paid envelope they should contact Sandata at 855 781 2079 If the FVV Device is misplaced the FMSA needs to submit a request for replacement using the FVV request process FVV Device Reminders The FVV Device is registered to a specific individual and cannot be transferred to or used for other individuals Distributing an FVV Device to an individual other than the one that the device is registered to will result in incorrect information in the FMSA and DADS databases FMSAs should not redistribute FVV Devices to other individuals Devices no longer in use need to be returned to Sandata by using the pre paid envelope provided DADS staff will monitor to ensure that the device remains in the individual s home The attendant must wait at least 15 minutes after the visit to call into Santrax with their FVV Values The attendant must call into Santrax with th
11. will press the FVV Device at the beginning and end of each visit the CDS employee will receive FVV values and will later enter into the Santrax system via a telephone call The CDS employee will make a call after the visit and input key information for visit verification including e CDS employee Santrax ID e Individual Client ID e The numbers generated by the device at the beginning and the end of each visit The FVV call information will be documented in the CDS Employers Santrax system and be immediately available to Santrax administrative users The FVV will provide systematic visit verification information as mandated by DADS The FVV is not a listening device and cannot record conversations or activities in the individual s home FMSA FVV User Guide Page 5 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandat FMSA Fixed Visit Verification FVV User Guide Important Notice Regarding Confidential Information Please be advised that certain information fields reduired by the EVV system may contain protected health information under the Health Insurance Portability and Accountability Act HIPAA or other personal information under the privacy laws of the state Employees individuals and or agencies who have access to such information need to take appropriate safeguards to ensure such information is not disclosed without the consent of the ind
12. CDS Employer to correct the visit using Visit Maintenance Visit Maintenance Missing Call Out When a call was made to enter FVV values but the CDS Employee entered the second FVV value incorrectly or not at all the call end is missing and the call end box will be red Pay hours must be manually entered and Memo Code 06 for Attendant failed to call in out individual verified attendant worked hours as entered should be selected CDS Employers should note actual hours worked in the free text field for example 07 07AM 10 34AM When the FVV icon is showing the Call Start End values represented the time of the visit not the time of the call FMSA FVV User Guide Page 25 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES FMSA Fixed Visit Verification FVV User Guide FVV Call No FVV Values Input In the FVV call process after entering the Client ID correctly the CDS Employee will be prompted to enter the first FVV number Enter the first visit verification number This is the first number obtained from the FVV Device when the CDS Employee arrived at the individual s home and will represent the time in If the CDS Employee does not enter both FVV numbers they will hear the following prompt You have not entered any visit verification numbers press 1 to return or press the key to continue The CDS Employee should enter the FVV numbers
13. RER Dashboard Maintenance Fvv Santrax Documentation Santrax Training Order Plan of Broadcast Message Video Sort Options PDF Format ASCII Format Daily Call Listing No Show 3 Click on the Order button san rax TELEPHONY Review Orders yl Review Exit Last Name Status All iy Serial Number First Name DADS Number Tracking Number Client ID A Search FMSA FVV User Guide Page 8 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 Sandata FMSA Fixed Visit Verification FVV User Guide st 4 Complete the FVV Order Form Sandata Fixed Visit Verification FVV Device Request Form INSTRUCTIONS This is an application for the use of a Fixed Visit Verification FVV device In order to receive an FVV device you are required to complete this form Issuance of FVV devices are subject to the approval of the State of Texas Department of Aging and Disability Services DADS All forms must be submitted to Sandata Technologies LLC Contractor FVV devices should not be requested until training has been completed and the individual is entered into Santrax Please do not move forward in filling out this form unless these tasks have been completed 1 Type of Request Initial Replacement 2 Requestor Provider CDSA 3 Individual Receiving Services Select 4 Provider or Consumer Directed Servic
14. S NOT WORKING OR MISPLACED esse sesse sees ee ee ee ee ee ee ee ee ee ee 15 EV DBEVREREMINDER anne nee nee 15 BOVEY DEYI EINS TALE HON ste ees oos dese sees eds oe oe ee eed oe see ee eek ees bee de ee 16 FVV DEVICE REQUEST AND NOTIFICATION ccsccccsssscesseecessceeesseceesseccesseccesseccesseceeseecesseecesseecesseecesseeeesas 16 PYN MEE SO AU EE EE N EE OE 16 CONTENTS OF THE FV V STARTER KIT FOR CDS EMPLOYERS ee esse sesse ee ees ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 16 CDS EMPLOYER DISTRIBUTION ce nee oe 17 CDS EMPLOYER INSTALLATION u a ee ie ee ea ween ee bi ie Ge ie eie ad n ee ie Ge 17 FVV CALLING INSTRUCTIONS 2 2 nennen 17 PREPARING TO USE THE FYV DEVIC En ee ee E EE 17 PYY CALLING INSTRUCTIONS seta ee ER EO ee 18 MAKINGASANTRAX PY V CALL ee ee EEEE 19 TROUBLESHOOTING FVV CALL INVALID CLIENT ID ees esse sesse sesse ee ee ee ee ee ee ede ee ee ee ee ee ee de ee ee ee nennen 20 FMSA FVV User Guide Page 2 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES FMSA Fixed Visit Verification FVV User Guide TROUBLESHOOTING FVV CALL INCORRECT FVV VALUES esse sesse ee ee ee ee ese see ee ee ee ee ee ee ee ee ee ee ee dees ee ee ee 20 TROUBLESHOOTING FVV CALL NO FVV VALUES INPUT ees sesse sesse ee ee ee ee ee ee ees ee ee ee ee ee ee ed ee ee ee ee ede ee ee ee ee 21 FVV CALLS IN SANTRAX VISIT MAINTENANCE 6 ccssssss
15. SA must enter 999 999 9999 in the Santrax telephone number field For additional information please see the EVV training materials available in the training section of the DADS EVV website The FVV Request Process 1 Log in to Santrax A Go to www Sandata com G Sandata OUR PLATFORM SOLUTIONS FOR RESOURCES ABOUT CONTACT US me JE f PROVING EAL OUTCOMES ail Connectin t e Home Gare industry Payers Providers and N tcp BEE AC A bulatory and Managed Care N networks tworks B Click on Login G Sandata OUR PLATFORM SOLUTIONS FOR RESOURCES ABOUT CONTACTUS C Click on Santrax Login OUR PLATFORM SOLUTIONS FOR RESOURCES ABOUT CONTACT US Customer Portal Logins Access your Sandata applications Archive Login HC Pl VividNet Login FMSA FVV User Guide Page 7 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandata FMSA Fixed Visit Verification FVV User Guide D Enter your Agency Username and Password information then click on OK TEL HMDOLOLIE S 6 Sandata Sign in to your account Enter Agency Enter User Enter Password Sign In Copyright 2013 Sandata Technologies LLC Operates under U S Patent Nos 5 949 856 and 5 963 912 which are owned by Sandata Technologies LLC All rights reserved 2 Click on the Order FVV tab Start New Visit Fixed Visit Verification
16. are disabled Email a copy of the generated request form to the following address NOTE If you do not complete all the required form fields correctly your form will not be submitted and you will be asked to correct the errors on the form before re submitting For Example if you forget to select a Region you will get the following error at the top of the page A region must be selected before continuing INSTRUCTIONS This is an application for the use of a Fixed Visit Verification FVV device In order to receive an FVV device you are required to complete this form Issuance of FVV devices are subject to the approval of the State of Texas Department of Aging and Disability Services DADS All forms must be submitted to Sandata Technologies LLC Contractor FVV devices should not be requested until training has been completed and the individual is entered into Santrax Please do not move forward in filling out this form unless these tasks have been completed FMSA FVV User Guide Page 10 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandata FMSA Fixed Visit Verification FVV User Guide 6 Receive Approval or Denial E mail When approved by DADS the FMSA will receive an email from the DADSFVVREQUEST SANDATA COM email address The FMSA MUST contact the CDS Employer to advise them that they will be receiving the FVV Startup Kit An
17. e Agency CDSA Requesting FVV First Name Papa Provider CDSA Texas EVV Pilot CDSA Training Last Name Bear Contact First Name Greg DADS ID Number 919293949 Contact Last Name Peters Contract Number 07051991 Email Address gpeters dadsagency com Phone Number 555 555 1232 Sandata ID STX 2201 Region 3_ 5 Address for FVV Initial Delivery 6 Address Where the FVV Will be Installed For the Consumer Directed Services CDS option this will always be the address of the For the CDS option this will always be the address of the CDS individual identified in CDS employer identified in Section 3 For Provider Agencies this is the physical address Section 3 For Provider Agencies this will be the name and address of the individual of your agency along with a contact person s first last name can be the same name identified in Section 3 entered in Section 4 First Name Papa Provider Agency Last Name Bear First Name Papa Address 555 EVV Street Last Name Bear Apt Suite Address 555 EVV Street City Waco Apt Suite Zipcode 76701 City Waco Copy Address from Section 5 Zipcode 76701 7 Planned Method of Delivery to Individual s Home Providers Only e g delivered by agency staff 8 Reason for FVV Request No Home Telephone Use of Home Telephone Not Allowed 9 Service Group T 10 Service Code s 17D 11 Does the Individual Receive Services on at Least a Weekly Bas
18. e ee ede ee ee ee ee 28 RUNNING THE FVV CALL LISTING REPORT FMSA ONLY esse sesse ee ee ee ee ese ede ee ee ee ee ee ee ee de ee ee ee ede dee ee ee 29 VIE WING THE FVV CALL LISTING REPORT nannte de ke ei oe Ge es 30 RUNNING THE FVV REGISTRATIONS REPORT FMSA ONLY esse ee ees ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ees ee 31 VIEWING THE FVV REGISTRATIONS REPORT FMSA ONLY esse ee ees ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ees ee 31 FMSA FVV User Guide Page 3 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandat FMSA Fixed Visit Verification FVV User Guide Introduction Electronic Visit Verification EVV and the Fixed Visit Verification FVV Device The Texas Department of Aging and Disability Services DADS has contracted with Sandata to provide the EVV Santrax system to ensure individuals receive services as approved by DADS For EVV CDS Employees are required to make calls from the individual s landline home telephone to verify that services have been provided However not all individuals have a landline home telephone or want to let their CDS Employee use their landline home telephone Sandata has developed a FVV Device for individuals that do not have a landline home telephone available for EVV calls The FVV Device supports automatic visit verification without the use of the individual s home phone The Purp
19. ectly FVV Device In or Out values are entered incorrectly FVV Call Invalid Client ID In the FVV call process after pressing the star key to indicate an FVV call the CDS Employee will be prompted to enter the Client s ID Please enter first Client ID If the Client ID is entered incorrectly the CDS Employee will hear the following prompt No FVV registered please re enter the client ID or press the pound key to continue The CDS Employee should re enter the correct Client ID and will be prompted to continue the FVV call If the Client ID is not accepted after repeated attempts the CDS Employee should hang up contact the CDS Employer for the correct Client ID and try the call again FMSA FVV User Guide Page 23 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES FMSA Fixed Visit Verification FVV User Guide Visit Maintenance Invalid Employee In the example below a call was made to enter FVV values but the CDS Employee entered an incorrect Santrax ID Once this unknown employee is identified and corrected Memo Code 02 for Invalid ID PCA Verified should be selected Employee Visit Maintenance Unknown Invalid Client In the example below the CDS Employee entered an incorrect client ID for the individual receiving services therefore this is flagged in red as an example of an unknown client The FVV icon will not be displayed T
20. eir FVV Values within seven days of the visit time FMSA FVV User Guide Page 15 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandat FMSA Fixed Visit Verification FVV User Guide FVV Device Installation FVV Device Request and Notification Your FMSA will make the request for the FVV Device When your FMSA receives approval for the device they will contact you to let you know that you will be receiving the device If there are problems with your device contact your FMSA for assistance FVV Starter Kit Once a request has been approved within five business days the FVV Starter Kit will be mailed to the CDS Employer The FVV Starter Kit will include everything you need to get started with the FVV Device Contents of the FVV Starter Kit for CDS Employers The FVV Device Double sided tape for installation A copy of the approved FVV request that your FMSA submitted This document is for you to keep in your records The FVV Registration Report which will list the device included in the Starter Kit by serial number as well as the Client ID which is registered to the device Please note the Client ID number on this form will be used for making FVV calls into Santrax A copy of the Santrax EVV FVV Device Overview and Request Training materials This training provides basic information about the device and the request process A copy of the San
21. er first Client ID If the Client ID is entered incorrectly the CDS Employee will hear the following prompt No FVV registered please re enter the client ID or press the pound key to continue The CDS employee should re enter the correct Client ID and will be prompted to continue the FVV call If the Client ID is not accepted after repeated attempts the CDS Employee should hang up contact the CDS Employer for the correct Client ID and try the call again Troubleshooting FVV Call Incorrect FVV Values In the FVV call process after entering the Client ID correctly the CDS Employee will be prompted to enter the first FVV number Enter the first visit verification number This is the first number the CDS Employee obtained from the FVV Device when he arrived at the individual s home and will represent his time in If the FVV number is entered incorrectly the CDS Employee will hear the following prompt Invalid visit verification number please try again The CDS employee should re enter the correct FVV number and then will be prompted to continue the FVV call If the CDS employee does not successfully enter the correct FVV number he should hang up and contact his CDS Employer to correct the visit using Santrax Visit Maintenance FMSA FVV User Guide Page 20 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandat FMSA Fixed Visit Verifica
22. he CDS Employer should work with the CDS Employee to determine the reason for the unknown client and resolve by updating the client ID and adjusting pay hours accordingly Use the appropriate memo code s to document the reason for the correction CDS Employers should note actual hours worked in the free text field for example 10 09AM 10 34AM When the Client ID is entered incorrectly or not at all the time of the call not the time of the visit appears in Call Start Client Client Date Sch Start Sch End Sch Hrs Call Start Call End Act Hrs Pay Hrs Memo M C C Tas Visit Maintenance Unknown Client and Employee In the example below the CDS Employee entered an incorrect Santrax ID and was unable to enter a correct individual s client ID therefore both the client and employee are unknown and are flagged in red The CDS Employer will not see visit documented and will need to contact their FMSA to correct the visit Only the FMSA will have the ability to view these types of visits for security reasons Therefore only the FMSA will be able to correct these types of visits The FMSA should work with the CDS Employer to determine the reason for the unknown client employee and then resolve in Visit Maintenance by correcting the unknown client employee and adjusting pay hours accordingly Use the appropriate memo code s to document the reason s for the correction and include the actual time worked in the text field
23. he form When denied for limited visits the provider Consumer Directed Services CDS Employer must continue to document the individuals EVV visits using the Visit Maintenance function within Santrax The provider must also update the individual s telephone number in Santrax from 999 999 9999 to 111 111 1111 This will allow the provider and the Department of Aging and Disability Services DADS to clearly identify individuals with no available landline home telephone that do not qualify for an FW Device due to limited visits Please keep the attached denied Sandata Fixed Visit Verification FPW Device Request Form for your records If you have any questions or feel this denial is in error please contact Sandata EVV Customer Care toll free at 855 781 2079 Sandata Customer Care Sandata Technologies 26 Harbor Park Drive Port Washington NY 11050 5 sandata This is an unmonitored email address Please do not reply to this email If you need further assistance please call 855 781 2079 FMSA FVV User Guide Page 12 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandat FMSA Fixed Visit Verification FVV User Guide The FVV Starter Kit What is in the FVV Starter Kit Once a reduest has been approved within five business days the FVV Starter Kit will be mailed to the CDS Employer The FVV Starter Kit will include everything needed to get sta
24. if known and they will be prompted to continue the FVV call If the CDS Employee does not know or has not successfully entered the FVV Numbers they should hang up and contact their CDS Employer to correct the visit using Visit Maintenance Visit Maintenance No FVV Values Entered When a call was made to enter FVV values but the CDS Employee did not enter any values the Call Start time will be clearly flagged in pink to and there will be no FVV symbol on the visit line This exception is referred to as an Unmatched Client Phone ID The CDS Employer should work with the CDS Employee to determine the reason for the missing FVV values and resolve in Santrax Visit Maintenance by adjusting pay hours accordingly Use the appropriate memo code s to document the reason for the correction CDS Employers should note actual hours worked in the free text field for example 08 09AM 08 34AM When the FVV values are not entered at the time of the call not the time of the visit appears in the Call Start Rose Debra FMSA FVV User Guide Page 26 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandat FMSA Fixed Visit Verification FVV User Guide Missing FVV Device Information Correcting Pay Hours To resolve visits where the CDS Employee did not call in or out the CDS Employer must correct the Pay Hours To do that click once in the Pay Hours box and
25. is Yes No IF THIS IS A REQUEST FOR A REPLACEMENT DEVICE PLEASE FILL OUT ITEMS 12 AND 13 Please Note All Non Operating Devices Must be Returned to Contractor 12 Reason for Replacement 13 Has the Individual Received a Replacement Device Before Yes No Ifyes how many times 14 Acknowledgement Requestor Name First Name Greg Last Name Peters v By checking this box hereby verify that the information provided is accurate and certify that am authorized to submit this request Please check one of the following to confirm your FVV request Print a copy of the generated request form Please ensure any popup blockers you may have are disabled Email a copy of the generated request form to the following address gpeters dadsagency com FMSA FVV User Guide Page 9 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandata FMSA Fixed Visit Verification FVV User Guide 5 Click on Submit Request Choose a confirmation method before submitting your request You can choose one or both options When choosing to have the generated request form emailed to you be sure to enter your email address in the text field provided Please check one of the following to confirm your FVV request C Printa copy of the generated request form Please ensure any popup blockers you may have
26. ividual or otherwise in accordance with applicable law Use of Medicaid ID as Client ID Individuals Client IDs are used by CDS Employees as part of the FVV Call Process DADS is aware that based on initial instruction FMSAs may have used individuals Medicaid IDs as Santrax Client IDs Since the Client ID will need to be shared with CDS Employees and used as part of the FVV Call Process DADS has determined that the Medicaid ID should NOT be used as the Client ID for individuals that receive an FVV Device If FMSAs need to change Client IDs please contact the toll free Sandata Customer Care line at 855 781 2079 for further instructions Requesting an FVV Device Why Request an FVV Device An individual receiving services has No landline home telephone or Prefers not to allow the CDS Employee use of their landline home telephone Do not request FVV Devices e for individuals that allow use of their landline home telephone e for individuals that receive less than one visit per week e if you have not yet completed training FMSA FVV User Guide Page 6 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandata FMSA Fixed Visit Verification FVV User Guide Individuals using EVV without Telephones Reminder For individuals using EVV without landline home telephone numbers or who prefer not to allow use of their telephones the FM
27. logies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandala FMSA Fixed Visit Verification FVV User Guide o Notification Responsibilities The FMSA must ensure that the CDS Employer receives a notification call prior to receipt of the FVV Starter Kit The CDS Employer must inform the CDS employee about the FVV Device The Starter Kit will include the FVV Registration Report which will list the Device included in the Starter Kit by serial number as well as the individual s Client ID registered to each Device The Client ID will be used for making FVV calls into the EVV System Santrax The Client ID must be numeric and should not be the Clients Medicaid ID If it is DADS recommends it be changed FVV REGISTRATIONS REPORT SS POR 04 22 11 05 06 11 06 MAY 11 15 03 46 VEN 0998 Sort Order FVV Serial Number REGISTRATED DEACTIVATED n na DATE NOTE Client IDs are confidential and must not be shared or viewed by non CDS staff It is the FMSA and the CDS Employers responsibility to ensure there are no violations of HIPAA Requirements FMSA FVV User Guide Page 14 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandat FMSA Fixed Visit Verification FVV User Guide Troubleshooting What To Do When The FVV Device Is Not Working Or Misplaced If the FVV Device no longer works for example the FVV Device does not display
28. n the Pew Device training materials included the FW startup kit they receive CDS Employees must start using the FV Device as soon as the training and installation processes are complete Remember The client s individual s phone number in Santrax should be 999 999 9999 Please keep the attached Sandata Fixed Visit Verification FvW Request Form for your records Sandata Customer Care Sandata Technologies When denied the FMSA will receive an e mail from DADSFVVREQUEST SANDATA COM indicating their FVV request has been denied The e mail will include a copy of the denied request form with the DADS denial reason FVV denial reasons may include but are not limited to The FVV Device Request Form is incomplete or inaccurate and cannot be approved as submitted FMSA FVV User Guide Page 11 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandata FMSA Fixed Visit Verification FVV User Guide If denied for this reason you should update the request information and submit a new FVV Device Request Form for approval The FVV Device request is for an individual that is not associated with EVV If this situation changes or is incorrect please resubmit the FVV Device Request Form The individual receives less than one visit per week and therefore an FVV Device is not approved If the situation changes or is incorrect please resubmit the FVV Device Reques
29. ose of an FVV Device An FVV Device will be used as an alternative method to CDS employees calling from an individual s home phone The FVV Device will capture the date and time of the visit as well as verify that the CDS employee provided services to the correct individual during that time The FVV Device does this by generating a unique number each time it is pressed This number represents a date and time value This number is called the FVV Value After the visit is complete these values are entered into the EVV system via a Santrax call FMSA FVV User Guide Page 4 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandata FMSA Fixed Visit Verification FVV User Guide FVV Device Physical Description The FVV Device is a small device that runs on batteries and can be placed in a location that is convenient to access Examples of where the FVV Device can be placed include by the door in a kitchen drawer or an easily accessible cabinet The FVV Device can be taped in place so it will not move or get lost DADS encourages CDS Employers to work with CDS employees to find a good place for the FVV Device The dimensions of the FVV Device are2 x 1 x3 a lt gt SANDATA a TE EE SS in on FVV Device Overview The FVV Device will be assigned to a specific CDS individual and will be placed in the individual s home The CDS employee
30. r Guide Making a Santrax FVV Call 1 Dial one of the toll free numbers assigned The Santrax system will say Welcome please enter your Santrax ID If you are experiencing difficulties with the primary toll free number please utilize the secondary toll free number 2 Press the numbers of your Santrax ID on the touch tone phone You also have the option to speak your Santrax ID slowly and clearly one digit at a time When entered Santrax will say Received at TIME Press the star key to enter visit verification numbers or pound to continue This is your FVV value prompt 3 Press the star key Santrax will say Please enter first Client ID 4 Enter the Client ID Santrax will say Please enter your first visit verification number or press the pound key to continue 5 Enter the first visit verification number This is the first six digit number you obtained from the FVV Device when you arrived at the individual s home and will represent your time in call When the visit verification number is entered Santrax will confirm it by saying The first visit verification value is DATE TIME If this is incorrect press 1 to retry or press the pound key to continue NOTE Listen to verify that the date and time provided coordinate with the date and time the button on the device was pushed If they don t match an incorrect visit verification number may have been entered Press 1 to re enter the number
31. rted with the FVV Device Contents of the FVV Starter Kit for CDS Employers The FVV Device Double sided tape for installation A copy of the approved FVV request that your FMSA submitted This document is for you to keep in your records The FVV Registration Report which will list the device included in the Starter Kit by serial number as well as the Client ID which is registered to the device Please note the Client ID number on this form will be used for making FVV calls into Santrax A copy of the Santrax EVV FVV Device Overview and Request Training materials This training provides basic information about the device and the request process A copy of the Santrax EVV FVV Device Installation and Call Training materials This training provides information about how to install the device and train your CDS Employee s on its use A copy of the Santrax EVV FVV Device Visit Maintenance and Report Training materials This training provides information about how to do visit maintenance when an FVV Device is being used The FVV Device Guide This guide provides detailed information about FVV The FVV Call Reference Guide This booklet provides basic instructions that your CDS Employee s will use to make FVV calls A pre paid return envelope This will allow you to return the FVV Device in the event it needs repair or is no longer needed FMSA FVV User Guide Page 13 of 31 Proprietary and Confidential Copyright 2014 Sandata Techno
32. s processed Emp N Payroll Summary Select for cli Cl visit Maintenance er Supervisor Report po lent Cl visit Maint Exceptions Dept Tasks Cl visit Maintenance inf Employee if Select by Contract Visits Summary byt Emp Select by Exception Visits Summary From Date From Time ef x OO 00 fg Vis Vam i ev w pre Time To Date Registrations Report G 00 4 yas 172011 SelectAll FMSA FVV User Guide Page 29 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES FMSA Fixed Visit Verification FVV User Guide 6 Sandata Running the FVV Call Listing Report CDS Employer Only 1 Step1 To view the FVV Call Listing Report select Date Range from the green menu bar at the top of the page Date Range 2 Steps 2 3 and 4 Step 2 Select the check box next to FVV Call Listing Report Step 3 Select the time and date range Step 4 Select OK to view the FVV Call Listing Report oo C Weekly Call O ASCII Format Summary Emp C Payroll Summary cli Last transfer files received 11 06 2009 16 43 C visit Maintenance Mi Last transfer files processed 04 19 2011 12 46 completed Report Last reject files processed C Visit Maint v Exceptions Select for C visit Maintenance v Activity Report Supervisor Visits Summary X Emp Client isits Summary v Dept Tasks Employee v Select by Contract Select by Excep
33. ssccccccccssssscsccccccccesssccees 21 EISER ie TOV nee een ae ee en 21 FVV WHAT TO EXPECT IN SANTRAX VISIT MAINTENANCE eeesssssssssssssssennnnnnnssssnnnnnnsnsnsensennnssnssnensnennnnn 21 FVV WHAT TO EXPECT IN SANTRAX VISIT MAINTENANCE ees sesse see ee ees ee ee see ee ee ee ee ee ee ee ees ee ee ee ee ee ees ee 22 N ISIT MAINTENANCE PROCESS Geier 23 EVYY CATIN TEIN TI D ER EE ee ER 23 VISIT MAINTENANCE INVALID EMPLOYEE seirce tierie atinae ENNEA EEEE 24 VISIT MAINTENANCE UNKNOWN INVALID CLIENT ese ee sesse sesse sees ee ee ee ee ee ese ede ee ee ee ee ee ee ee de ee ee RE EE ee 24 VISIT MAINTENANCE UNKNOWN CLIENT AND EMPLOYEE esse sesse ee ese ee ee ese ese ee ee ee ee ee ee ede dee ee ee ee see ee ee ee 24 VISIT MAINTENANCE MULTIPLE PY V CALLS ass een 25 FY V CALL INCORRECT F VY V VALUE Suegos a ee ee es ie T einen 25 VISIT MAINTENANCE MISSING CALL OUT esse ses sesse ee ee ee ee ee see ee ee ee dd ee ee ee de dd RE ee GE EE Ge 25 FY VEALL NG EV VALUES INPUD se iese a een 26 VISIT MAINTENANCE NO FVV VALUES ENTERED ees ss sesse ss ss sees es sesde ee es ss deed ee es de ede ee ede ede ee es dee de ee sd eed ese 26 MISSING FV V DEVICE INFORMATION CORRECTING PAY HOURS see ees sesse ee ee ee ee ee ee ee ee ee ee ee see ee ee ee ee 27 RUNNING FVV REPORTS ces 27 EMV RELATED REPORT aa ee N oe een Rene ee ee ee ee 27 RUNNING THE FVV ASSIGNMENT REPORT FMSA ONLY esse esse see ee ee ee ee ee ee ees ee ee ee ee ee ee ee ee ee e
34. t Form When denied for limited visits the FMSA must continue to document the individuals EVV visits using the Visit Maintenance function within Santrax The FMSA must also update the individual s telephone number in Santrax from 999 999 9999 to 111 111 1111 This will allow the FMSA and DADS to clearly identify individuals with no available landline telephone that do not qualify for an FVV Device due to limited visits FECHROLOGIES Sandal gt Sandata To Insert name of provider or CDSA receiving FVV denial Subject Denial of Sandata Fixed Visit Verification IF Device Request Form for Insert names of individualfs to receive device Your request for a Fixed Visit Verification FVW Device has been denied Please see the attached Sandata Fixed Visit Verification FWW Device Request Form and note the Reason for disapproval atthe bottom of the page Pv denial reasons may include but are not limited to The form is incomplete or inaccurate and cannot be approved as submitted Ifdenied for this reason you should update the request information and submit a new form for approval The FW Device request is not for an individual that is associated with Electronic Visit Verification EWW Ifthis situation changes or is incorrect please resubmit the form The individual receives less than one visit per week and therefore an FW Device is not approved Ifthe situation changes or is incorrect please resubmit t
35. ter installation File the approved FVV Request Form in your records CDS Employer Installation Install the FVV Device in your home You may place the device anywhere in your home as long as your CDS Employee s is able to get to it Sandata recommends you use the tape that is provided Train your CDS Employee s on how to use the FVV Device and how to make the FVV calls To do this Review the training materials that were provided in your FVV Starter Kit with your CDS Employee s Give your CDS Employee s the FVV Call Reference Guide to use when making FVV calls Tell your CDS Employee s to begin using the FVV Device Remember to use Santrax Visit Maintenance to verify your visit FVV Calling Instructions Preparing To Use The FVV Device When the FVV Starter Kit is received all CDS Employees who will be using the FVV Device will need to be trained Copies of the Santrax FVV Call Reference Guide should be distributed to all CDS Employees who will be using an FVV Device The FVV Call Reference Guide outlines the use of the FVV Device and the Santrax call in process FMSA FVV User Guide Page 17 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 6 Sandala FMSA Fixed Visit Verification FVV User Guide FVV Calling Instructions Upon Arrival When you arrive at the individual s home press and release either button on the FVV Device and write down the 1
36. tion Clear All From Time from Date 00 1 00 4 Vis V20m To Date 24 00 f4 a4 20m To Time Viewing the FVV Call Listing Report The report will appear in PDF format which can be printed or saved to your computer Select the arrows to scroll through the pages Er fe 76 1 O E2 es Comment Share FVV CALL LISTING REPORT Ey DANS 06 MAY 11 14 08 24 POR 02 22 11 05 06 11 VEN 0998 Sort Order Client ID ENTRY ENTRY FVV CLIENT ID CLIENT NAME SANTRAX ID EMPLOYEE NAME In Out DATE TIME VALUE 542012094 MAN ELIZABETH 123 Szafran Jack In 03 28 11 11 24 455 048 4201209 MAN ELIZABETH 123 45 6789 Szafran Jack n 03 18 11 11 24 455 048 2012094 MAN ELIZABETH 123 465 6789 Szafran Jack In 03 18 11 11 24 455 048 H2012094 MAN ELIZABETH 123 45 6789 Szafran Jack n 03 26 11 11 24 FMSA FVV User Guide Page 30 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandala FMSA Fixed Visit Verification FVV User Guide Running the FVV Registrations Report FMSA Only 1 Step 1 To view the FVV Registrations Report select Date Range from the green menu bar at the top of the page Date Range Exports Export Maintenance BEER Dashboard New Visit Maintenance 2 Steps 2 3 and 4 Step 2 Select the check box next to FVV Registrations Report Step 3 Select the time and date range Step 4 Select OK to view the FVV Registrations Report
37. tion FVV User Guide Troubleshooting FVV Call No FVV Values Input In the FVV call process after entering the Client ID correctly the CDS Employee will be prompted to enter the first FVV number Enter the first visit verification number This is the first number the CDS Employee obtained from the FVV Device when he arrived at the individual s home and will represent his time in If the CDS employee does not enter both FVV numbers he will hear the following prompt You have not entered any visit verification numbers press 1to return or press the key to continue The CDS employee should enter the FVV numbers if known and then will be prompted to continue the FVV call If the CDS employee does not know or has not successfully entered the FVV Numbers he should hang up and contact his CDS Employer to correct the visit using Visit Maintenance FVV Calls in Santrax Visit Maintenance Benefits of FVV The FVV Device is used to capture in and out times of the attendant when a landline home telephone is not available for use When used correctly visit maintenance should not be required to document FVV visits To limit time and effort for visit maintenance providers should ensure all staff follow the FVV process FVV What to expect in Santrax Visit Maintenance When FVV Device information is called in by the CDS Employee there are several possible errors that could occur These errors are corrected using Visit Maintenance
38. trax EVV FVV Device Installation and Call Training materials This training provides information about how to install the device and train your CDS Employee s on its use A copy of the Santrax EVV FVV Device Visit Maintenance and Report Training materials This training provides information about how FVV Devices change the visit maintenance activities The FVV Device Guide This guide provides detailed information about FVV The FVV Call Reference Guide This booklet provides basic instructions that your CDS Employee s will use to make FVV calls A pre paid return envelope This will allow you to return the FVV Device in the event it needs repair or is no longer needed FMSA FVV User Guide Page 16 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandat FMSA Fixed Visit Verification FVV User Guide CDS Employer Distribution Sandata will ship the approved FVV Device Starter Kit to the CDS Employer Upon receiving this Starter Kit there are a few things the CDS Employer will need to do Conduct training with the CDS Employees providing services using this FVV Device Training materials are included in the FVV Device Starter Kit Install the device Sandata encourages you to use the double sided adhesive tape provided to install the FVV Device in the location you choose Have your CDS Employee begin using the FVV Device to verify visits immediately af
39. type the actual hours worked and hit enter The pay hours format must be input as 4 digits add a 0 if less than 10 hours Examples 1 hour 0100 1 hour 30 minutes 0130 Manually corrected hours will appear in bold Remember to add a Memo Code to give the reason for the correction and enter the actual hours worked in the free text field Running FVV Reports FVV Related Reports Here are the new reports related to FVV and a description of the content for each report FVV Assignment Report Displays the client the FVV Device serial numbers and the date and time they were registered FVV Call Listing Report Displays client and employee information for all calls made using FVV values FVV Registrations Report Displays the serial number client information registration date and deactivation date for a date range FMSA FVV User Guide Page 27 of 31 Proprietary and Confidential Copyright 2014 Sandata Technologies LLC All rights reserved 01 30 14 TECHNOLOGIES 6 Sandala FMSA Fixed Visit Verification FVV User Guide Running the FVV Assignment Report FMSA Only 1 Stepl To view the FVV Assignment Report select Daily from the green menu bar at the top of the page Exports Export Maintenance Start Dashboard New Visit Maintenance 2 Steps 2 3 and 4 Step 2 Check the box next to the FVV Assignment Report Step 3 Choose the time and date range for the report Step 4 Then select OK to view the report
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