User Guide AMC+ for Blackberry mobile phone (2011, pdf)
Contents
1. The Blackberry phones have keylock facilities that can password protect the phones These keylocks apply to all applications and hence also to the AMC The only exception to the keylock if configured this way is a cellular call which can be accepted without removing this keylock However this does not apply to VoIP calls in the same fashion There you do need to enter the password because this accesses application features of your device Note To do anything except accepting a cellular call such as features etc you will also need to enter the keylock 10 AMC 2 0 User Guide 4 Restrictions QUA MY Y Ring Tones Alerts Normal Select a Sound Profile Phone Vv sien Messages CJ Phone Calls Only Instant Messages c All Alerts Off Reminders Set Ring Tones Alerts AMCplus Call Set Contact Alerts AMCplus Message Waiting Indicator Edit Profiles Browser a Setting on older Blackberry devices b Setting on newer Blackberry devices The AMC cannot recognize the connection of a headset However most times a connected headset will be used automatically If this is not the case please use the option Headset in the in call menu of the AMC Bluetooth headsets could interfere with Wi Fi systems as both systems use 2 4 GHz frequency band contention can be an issue Each WiFi transmitter blocks out 20 of the available 79 Blue tooth channels This is specifically valid for lower end Bluetooth headsets2. 8 Features of the AMC 81 PiCmetals o cpa oe Sob Oe SO ba eek se Pack ee a 8 2 Actoptme Calls o os ad oe toe be ae ae e EE aa Se Se E 8 3 Emereene Calls os eer do a Se oe ale as ee ee n A 8 4 Corporate Phonebook o s os lt e so ee ses OE a S3 Cal Types e o ace caw Gale a e ag be A we ee we ee he nw SOA Call nok we em aiti at y Mh e i Ewen ot oe wee dae a 53 2 Callback or 244424480 ba dba bebe ee es nn N annog oo N AMC 2 0 User Guide Contents 8 5 3 Direct Call Mobile call without passing the PBX 24 804 Anonymous Call oca ea ar gd Be doe he ee OS 25 SO IneCall Peatures ooo 40045 be aw e ee hee oe ERE AS we Be 26 B861 Moldeall o s 248 6 ne E eee ee A ed ee a A 26 80 2 CONSUMO oe s Goce a e WL ae we ee BH ew we Gee ae od dws a ws HG ww 26 80 3 BUM Tragsier c aoe da we we ee He Hw He od nl aaa Ge Ga A 26 8 6 4 Toggle Complete Transfer and Conference 26 6 5 Past Porwardiig o core coceira da edo oda a ed wae dws 26 8 6 6 Handover to Cellular Networks GSM 27 07 Handover to VoIP a i somasi s ana a e a aa Ae a mH BOS 27 8 6 8 Automatic Handover to VoIP 27 8 7 Out Of Call Features 2 0 28 8 11 Call Forwarding ce go ea Ra ee eee de ee ee a 28 Se CAMPERO 0 oe a ee A a ed Has dah a A 28 Sih CLR 6 hw ae 2 EO es a eo A ie a a a a a a a 28 Soe Vales Mall ges a s tines a a ane maa ar hs Go ea ete WG a Ge a 29 8
3. Go to Options gt Advanced options TCP IP First check the APN checkbox and then enter the details for your access point access point name APN username and password if authentication is necessary Go to the Browser Configuration and open the Options menu then set the Browser to WAP Browser for Packet Dataor to Hotspot Browser for Wi Fi Save and exit It should now be possible to download the Client from the AMC portal Open the browser of your Blackberry phone and type in the URL of the file alternatively open the link you received via Email or SMS Select Download and confirm The phone will prompt you Mark the check box in front of Set application permissions Your Blackberry phone will now execute the download notify you of its success and depending on the device prompt you to reboot the phone After this reboot or immediately after the download of the file your AMC Blackberry is installed and ready to be configured During the installation you could be prompted to configure security settings for what re sources the AMC application should be allowed to access on the phone Compare with the security SW on your PC Allow AMC maximum possible access If you are allowed to also check in the native Options Applications settings for AMC that all access rights have been set to Allow Note To avoid communication with the Wi Fi access point disturbing the coming configuration download make sure on
4. RIM security timer needs to be allowed to be rested by AMC If not allowed users might have to type in password for answering and hanging up VoIP calls if device locking is enabled To use fast call setup method via data channel for a cellular call there must be access to 3G or wifi for the call setup signaling To get automatic handovers between Wi Fi and Cellular networks Enable handover has to be selected in the AMC s Options menu When a HTTPS Callback comes in and if the ring tone volume is not low a high frequency click sound sometimes can be heard The generation of this cannot be influenced from AMC When initializing a GSM Callback the originating call has to be terminated by the user only then will a Callback be set up from the AMCC Wow Dialing from the AMC Contacts with a character like p inserted after the destination number and before post dial keys is not supported as the AMC has no way of knowing when to send the keys Currently the AMC cannot de register itself automatically after a factory reset Please finish the de registration manually It is possible that the registration has to be terminated on the AMCC 11 AMC 2 0 User Guide 5 Data Usage Overview 5 Data Usage Overview The following table clarifies exactly how much data usage is required for individual services of the AMC The settings governing the allowed usage of cellular data channels are described in 11 5 on page 40 Se
5. i e if you want to have SIP signaling over Wi Fi but call setup signaling and media over the cellular network you need to select the Single Mode setting The setting Dual Mode allows Voice over Wi Fi but it requires that the Blackberry device supports Wi Fi and that the required settings in the native OS are made Consumption of Packet Data The Packet Data setting lets you specify when packet data for example Packet Data should be used refer to 11 5 Native Dialer Dependent Whether a data channel is established via Wi Fi or via Packet Data depends on the Network Preferences you have chosen in the native Blackberry application If a preferred Wi Fi network is available this network will be used for the data channel 11 4 VolP Settings The IP address is the IP address or host name of your AMCC or the first network device in between AMC and AMCC The default port is 5062 The Username is the username that has been registered on the AMCC Usually it is your corporate phonenumber to make it unique in the system The Password is the one that belongs to your user name in the AMCC Transport Protocol The transport protocol should be TCP only The reasons are system performance and bat tery time 11 5 Network Settings Unlike Wi Fi connections cellular connections cannot carry data A data channel is not necessary to make use of certain services such as accessing PBX in call features but it makes signalling fas
6. Number will be associated as Caller ID for your corporate system AMCC You could say that this is the identification the AMCC uses towards the AMC and it can be used when an operator uses CLIP call screening If the MTC Number is set all Enterprise calls must come with this Caller ID otherwise they will not be handled by the AMC In order to make sure that the number is positively matched you have to enter your PBX number in international format Use Case The MTC Number or prefix identifies a call as an Enterprise AMC Call All AMC Solution features become available for identified Enterprise Calls In the case of the Call Reverse scenario an incoming call from this number confirms triggers the call reverse behavior Note To be able to present some Caller ID information when an operator uses CLIP call screening the AMC introduces an entry in the Contacts if an MTC number is set in the client configuration The entry is removed whenever the AMC is exited 11 2 5 Call Reverse Number The Call Reverse Number is only mandatory if the feature is to be used It has to be a number again in international format that has been configured for the Call Reverse purpose on the AMCC and an MTC Number refer to 11 2 4 has to be configured correctly Only calls from the MTC Number will trigger a Call Reverse This can be enabled and disabled globally refer to 11 8 9 How it works The calling party will basically be put on hold by th
7. can be found in the AMC Main Menu Blackberry button If the access point provides VoIP over 3G Packet Data activated in AMC Network Settings and Allow VoIP over 3G checkbox selected and a handover is made it will not be possible to get back to a Wi Fi access point during the call This depends on that the phone can only have one single IP address 8 6 8 Automatic Handover to VolP If Auto Handover has been enabled in the settings of the AMC a handover from WiFi to Cellular will be performed automatically if the WiFi signal strength gets too weak to maintain a reliable VoIP connection A handover from Cellular to WiFi on the other hand will be performed if a known network with sufficient quality gets into range during an ongoing cellular call At the availability of a network with sufficient quality the AMC will take some time to assure it is a stable connection before a handover is performed At the availability of a network with sufficient quality the AMC will take some time to assure it is a stable connection before a handover is performed If an access point provides VoIP over 3G and the AMC is set to use this it will not be possible to get back to a WiFi access point during the call This depends on that the phone can only have one single IP address Note A call muted in WiFi will automatically be unmuted at handover to GSM 3G 27 AMC 2 0 User Guide 8 Features of the AMC 8 7 Out Of Call Features Out of call featu
8. damage that may be caused by incorrect handling improper use or any other faulty behavior on the part of a product Potential hazards are mentioned in the relevant places in the user information Liability for loss of profit shall be excluded in any case 2 3 Trademarks The designations used in this manual for software and hardware are registered trademarks and are thus subject to the relevant regulations Aastra Aastra 800 Aastra 5000 Aastra IntelliGate Series Aastra 400 Series Aastra A700 MX ONE OpenCom100 and OpenCom1000 are registered trademarks of Aastra Technologies Limited AMC 2 0 User Guide 3 Introduction to the AMC 3 Introduction to the AMC Thank you for using the AMC for Blackberry based mobile phones The AMC is an application that runs on most phones based on the RIM Version 5 0 and 6 0 enabling the use of our AMC Solution This solution lets its users enjoy unified communications via one single handset AMC applications are available for Symbian BlackBerry iPhone and Android 3 1 Feature Overview Your AMC is the key to a variety of communication services normally rendered by several phones and or applications This comprises 1 Integrated usage of cellular networks via your corporate PBX Access to PBX features Conference Consultation etc Voice over IP VoIP telephony via Wi Fi or mobile datachannel Automatic handovers VoIP cellular network cellular network VoIP Mobile Leas
9. from the Aastra administration portal by the Administrator The Administator can configure several different MLCR lists in the Portal to customize the MLCR rules for each user if necessary However a different routing feature can be selected manually by the user even if these routing rules are present refer to 8 5 9 1 HTTPS Callback Use Callback to reduce costs of outbound calls made via the AMC In a Callback call the call to both the A and B party are setup from the PBX How to start a Callback is explained in 8 5 on page 24 If your company makes global use of the MLCR dialing certain phone numbers might trigger a Callback automatically Rules for automatic routing can be made and deployed to the AMC s using the AMCC Note The HTTPS Callback request goes through a data connection that might not be available or fail In the case of failure the AMC will automatically fall back to a regular Call through call The call is still placed through the PBX however you do not have the cost benefits anymore Note When a HTTPS Callback comes in and if the ring tone volume is not low a high frequency click sound can sometimes be heard The generation of this cannot be influenced by the AMC General setup and functionality are documented on page 37 9 2 Call Reverse If Call Reverse is enabled inbound calls to the users mobile number can be transformed into outgoing calls to make use of favorable tariffs for calls from the cellula
10. interaction If this happens there will be no re connection and re registration until there is user interaction Corporate Phonebook search etc that requires a re connection or if there is an incoming call Static Roaming When the AMC is turned off calls will only be routed to the GSM Number of a user if Static Roaming is activated for this user If Static Roaming is deactivated on the AMCC the AMC will not be available in cellular only networks 20 AMC 2 0 User Guide 8 Features of the AMC 8 Features of the AMC The following explains all call related services of your AMC General Availablility of Features Available in and out call features depend on your PBX for some features please consult your PBX documentation More or less features than the ones described below might be available in your specific case Features displayed by the AMC can be configured through the feature file and can hence even vary on a per user basis The Feature file is downloaded when you start your AMC the first time It can also be downloaded manually There can be several feature files available but only one is assigned per user Contacts Sorting Sorting in the AMC is always done by Family name This is not configurable as might be the case in the native Contacts The reason is that access to this capability can differ widely Wi Fi with Blackberry Smartphones A number of Blackberrys do not support WiFi Please note that in such case
11. soon as the other party has picked up 8 6 4 Toggle Complete Transfer and Conference If there are two active calls one of them on Hold you can Toggle back and forth between them enter a three party conference Complete conference or join the two calls Complete transfer and terminate the calls on your end 8 6 5 Fast Forwarding This option will forward the call to a predefined number While in theory this can be any number this feature is most often used to transfer the call to the desk phone with a single touch of a button While the transfer to the predefined number is being executed the AMC offers you the possibility to Unhold resume the call the transfer will be interrupted Please note that this feature is excuted like a Blind Transfer If your PBX does not support Blind Transfers the Fast Forwarding feature will not be available 26 AMC 2 0 User Guide 8 Features of the AMC Y For immediate transfer a Fast Forwarding Number has to be set refer to 11 2 7 If no Fast Forwarding Number has been set the AMC will open a keypad with which you can dial or choose a contact 8 6 6 Handover to Cellular Networks GSM It is possible to trigger a manual Handover to GSM 3G cellular networks You can find the selection in the AMC Main Menu Blackberry button when in call 8 6 7 Handover to VolP It is also possible to trigger a manual Handover to VoIP if the Wi Fi coverage is good enough as above the selection
12. this setting to On This will only be applied when you are not in a roaming state 44 AMC 2 0 User Guide 12 Factory Reset of the AMC 12 Factory Reset of the AMC It is possible to do a quick but complete factory reset Open the Settings and click on the Optionskey for a context sensitive menu It will give you the option to execute a factory reset which will delete all configurations made A new configuration deployment might be desirable refer to page 34 45 AMC 2 0 User Guide 13 Manual download from the Aastra portal 13 Manual download from the Aastra portal On top of the automatic download of information from the Aastra portal that the AMC initiates it is also possible for you as a user to manually request download of information The options in the AMC menu are e Download configuration e Download Feature file e Download mobile LCR file Download configuration downloads all the settings for the AMC and also the license for the applica tion when it is created in the portal Download Feature file downloads the Feature file that is assigned for the user There can be several Feature files on the portal but only one will be assigned to a specific user The feature file provides the in and out call features that will be accessible from the AMC Download LCR downloads the LCR file There can be several LCR files on the portal but only one will be assigned to a specific user The LCR file provides informatio
13. to send the B party number to the AMCC either via an HTTPs request over the data channel or via a regular call After the AMCC has received the number the call setup is identical for the two scenarious Below the simplified call scenario is described Client Destination no calls and data channels merge of 2 call legs Figure 6 Simplified functionality of Callback A Callback is invoked via HTTPS or by calling the Callback Number configured in the Settings menu The AMC also sends the phone number that you would actually like to call 1 The AMCC in return calls the AMC 2 and the destination number 3 The two calls are connected as soon as they are established Further Configuration HTTPS Callback and Regular Callback 1 HTTPS is enabled automatically on the AMCC On the AMC s the use of packet data refer to 11 5 has to be allowed 2 If HTTP configurable in the Hidden Settings or non default ports 11 8 1 are to be used the settings on both the AMCC and the AMC s have to be adjusted Caution The settings for the used port and protocol HTTPS or HTTP on both the AMCC and the AMC s must match Refer to the AMCC Administrator Manual for the settings in concern UC Addional Client Features 3 The Callback Number as described above must be set on the AMC s in international format 37 AMC 2 0 User Guide 11 Settings 11 2 4 MTC Number s MTC stands for Mobile Terminated Call The MTC
14. use the Desktop Manager Version that is appropriate for your firmware 6 2 Permissions Please note that no matter which installation method you use the AMC needs certain permissions to run successfully on Blackberry At the first startup the AMC will ask for these permissions to be granted and will shut down again if one of them is not The pop up will reappear at the next startup if one of the permissions was not granted Please accept them all to start using your AMC 6 3 Installation Using the AMC portal it is possible for the Administrator to deploy a download link via SMS or Email This way of downloading enables you to centralize the download of the AMC Client for Blackberry It gives every user the possibility to actively download the AMC Client or an upgraded version of the client This is an ideal way to facilitate mass deployments Follow the link and install the AMC Client like any other application on your smart phone Please refer to your Blackberry phone documentation for more information It is mandatory that an access point is configured on your Smartphone If this is not the case this option for the installation and configuration of your AMC is not possible This configuration is also important for later registrations of the AMC with the AMC Controller Make sure that the following settings are configured correctly 13 AMC 2 0 User Guide 6 Installation and AMC configuration from the AMC Portal 4
15. user s guide will assist you in using the Aastra Mobile Client Plus application and answer most of the questions that may arise If you require further technical support or information about other Aastra products please refer to our website at http www aastra com It provides additional notes and hints on the product 1 1 Overview The Aastra Mobile Client brings system telephony features to your mobile telephone It takes just a few steps to install after which the Aastra Mobile Client Plus can be used immediately and conveniently without spending too much time learning it 1 2 Fixed Mobile Convergence Fixed Mobile Convergence FMC is the integration of mobile telephones into the fixed line commu nications system of a company The Aastra Mobile Client Plus software AMC allows you to access the Aastra communications system services from your mobile phone enabling complete integration with the communications system as a normal extension e Use your mobile phone with the Aastra communications system the familiar communications environment accompanies you around the world and is always available e Switch at any time from mobile telephone to system telephone even in the middle of a call De pending on the situation select the mobile telephone or stationary system telephone accessible worldwide with the best audio quality e Always be accessible under one single number free people calling you from having to keep track of se
16. 7 3 Activateand Deactivate DoD sos ee a ss 29 JO Absence No s aa es ws eh ge as ee be We Oe aa 29 9 Mobile Least Cost Routing MLCR 30 OF HTTPS Callback oia ati Ga ae oe eee Be a Gl ee dea 30 MAN SE Ler we eh a a de dw oe 30 TA Tae SUM ens Be eh es A BA a A de cae ee Ge MS E E 31 10 IM and Presence 32 LOW Adding Contacts aoo te ee a e a A ee ae A 32 102 Bong Added rona eae Yee We ae a ag a 33 UO Oa fo eo we A AN 33 0 4 Parallel CAMS cus Sow a eS Ga ee we A he we a A ao A de ia 33 10 5 Setting the Presence Status c ee a dc ee ee a a we 33 11 Settings 34 DI Optigns Memi o iesi eee eta a Oak we Ge a Re ee 34 11 1 1 Comisctand Disconnect cc ae wk a aw OR a a 34 11 12 Ate Handover s ei kkk Ba ee Be a Aa Bd a dea 34 IZ FMC IU BE TS soc o ai a coe Ps sie eg nh ie Re eS eS a RO oa 35 11 2 1 PBX Dialing m Number 24 ee bee ew ee ea we a a 35 1122 Travel SIM Number ence Boe eRe aa ds aa G 35 1123 Callback Number ss 6c ee ea a ara ea Rede HG doe HS 37 11 24 MIC N umberlsh 22 042 454 844 4 42484 Ga Oe eRe Ee De de PO 38 11 2 5 Call Reverse Number sas e ee A A ee we Bi a 38 11 2 6 Voice Mal Number lt o a e as eua w eee a eS ewe E a 39 11 27 Fast Porwardine NUDE oi e a ae a e e a a i 39 112 Dual Mode ose cs o a e e a ds a delo at we va e da 40 11 4 VolP Settings cacas e a do A he eee ae ee 40 AMC 2 0 User Guide Contents 11 Network Stites na 2 go da Da dow Pave a a de a da dew HS 40 ILO Call Pr
17. AMC will be lost and must be reloaded The application itself however will be preserved 4 4 Details Which possibilities exist to present Caller ID information received by cellular channel are limited by the mobile platform as such At an incoming anonymous call the AMC can mismatch when trying to find a Caller ID This is especially valid if number fields in the Active Directory are used for any other information than numbers The establishment of mobile data connection when the AMC has been logged off or is activated from sleep mode can be perceived as slow Until the AMC is fully registered the call setup time will be longer With a non Operator Supported SIM the destination number will in this case be sent over DTMF Muting or changing the call volume during cellular calls always has to be done via the native dialer menu which means that you have to leave the in call screen of the AMC A call muted in Wi Fi will be unmuted by the mobile OS at handover to GSM 3G On some particularly older devices there is no possibility to adapt the call volume The default sound profile Normal sets notifications of third party applications to Silent If the AMC doesn t replay ringtones the sound profile has to be edited manually In order to do that look for the sub profile Other in the Profile you would like to use There you will find the setting AMC call This option can also be used to assign a specific ring tone to the AMC
18. Commercial in Confidence Aastra Technologies Limited December 12 2011 www aastra com AASTRA AMC 2 0 User Guide Contents Contents 1 Welcome to the AMC Solution LI a A tO hk A ae a eS 1 2 Fixed Mobile Convergence sog 6 abe oe a a ee A 2 Introduction to the User Guide 21 USEFIMO NOA s es a gsc a Soe dow dn eee e we Bee ea we a 22 WSC ater a A a oo LE Kogan 2g ee Me a Ss 23 Trademarks oo u cao ans Be ee a ke cele ne BE Beh ces ar ew as 3 Introduction to the AMC SA Feature Overview oa 6b e ee ee bw Ree Bx 3 2 Howto read this Manual 4 Restrictions 4 1 By Mobile HardWare Platform o o 4 2 By Network Cellular o o 43 By Mobile OS Version 2 2 2 eoc ee dae ea 44 Detalla 285 uoga i oe bab dba ed ba ke wa 5 Data Usage Overview 6 Installation and AMC configuration from the AMC Portal Gl Versi n Requirements oo cris da ara ea a ao eda ws G2 PEOrSSIONS esca dae fa da AAA G3 lasalalon ok ek a Sa E E NE NR ek a OS 6 4 Opening the Application ss se sass ee kisi 63 AMC configuration e eae aa a e ee eee 6 6 AMC License aGtiv tion oc a coe eed a e a paR eee 6 7 Blackberry Enterprise Server BES lt 7 General Operation 7 1 Configure Wi Fi Access Points APS o 7 2 Heme Screen Navigation 6 2 ek ba hae ee ea w we DE ee To RESISITAON SAWS ceso ee eae a a eo
19. administrators will be given throughout this manual Those pieces of information will be marked with the icon to the left AMC 2 0 User Guide 4 Restrictions 4 Restrictions There are some restrictions on the Blackberry devices which the AMC is subject to New smart phone types models are released every week To avoid solution complexity and to ease management it is recommended to implement a mobile phone policy in the company to standardize on a limited amount of phone models A smart phone is like a computer You have to reboot them now and then to ensure consistent behavior the recommendation is once a day on average The AMC is a powerful application and if you have all features turned on the AMC as well as the data connections battery life can in worst cases be 50 shorter dependent on phone type OS version network and user scenarios There are a handful of destination numbers which are Emergency numbers 000 110 112 118 119 911 and 999 which together with your mobile operator s service numbers will result in pure cellular calls Direct calls where the AMC should be inactive Please make sure these are not part of your number plan 4 1 By Mobile HardWare Platform Please note that there are certain restrictions for third party applications on practically all mobile plat forms For the Blackberry platform in particular this comprises the lack of VoIP capable Wi Fi con nections only some devices as well as c
20. ailable and allowed it will be used to enable more comfortable access to your corporate PBX features such as Conference Consultation etc The needed settings for Packet Data access are normally auto configured by your mobile subscription provider The following section describes the needed configuration to access a Wi Fi access point Please make sure the Wi Fi settings on the phone as such are correctly configured and consult the documentation of your Blackberry for more detailed information Press the Blackberry button to see all available icons enter Manage Connections and click 7 in the Wi Fi checkbox You might have to select the Wi Fi Options menu to setup a Wi Fi connection if this has not already been done For further information please refer to your mobile phone User Guide Note When in Wi Fi the default ring tone is silence for third party applications This can be changed in the native Profiles settings refer to 4 4 18 AMC 2 0 User Guide 7 General Operation 7 2 Home Screen Navigation Thu Oct 14 13 17 Registration status E1 on 1 Chat Online Y lt Chat information instant messaging and presence 2 John Do P 12 44 Address bar to enter phone numbers 3000 12 43 2 0895484333961 12 42 a el IN Call Log with different icons for missed received and dialed calls Figure 3 Explanation of the AMC home screen on Blackberry 7 3 Registration Status Lt Litt This registration ic
21. al numbers which must be configured on the AMCC to trigger a certain behavior in cellular networks 11 2 1 PBX Dialing in Number The PBX Dialing in Number is used for cellular calls Itis used by the AMC to route the calls through your company network AMCC It makes extension dialing from the AMC possible i e calling colleagues via their extensions numbers and not their full numbers It also ensures that your corporate phone number is displayed to the called party and not the number of your currently used SIM card AMCC Side This number has to be configured for the PBX Dialing in purpose on the AMCC E 164 Format The PBX Dialing in Number has to be configured in E 164 format to ensure that the AMC is always able to dial it independently from its location 11 2 2 Travel SIM Number If you select Activate SIM Card in the main menu the AMC uses this number to communicate to the AMCC that a new SIM card has been inserted If the number of this SIM card is configured for your User Account on the AMCC your new SIM card will be activated and you will be able to take advantage of the features of the AMC Solution Advantage of Travel SIM All of the services offered by the AMC are exclusively available for configured users However some users might have several SIM cards mostly for taking advantage of lower tariffs in different countries It is possible to configure up to ten cell phone SIM card numbers per user but only o
22. and contact support if the problem persists 28 AMC 2 0 User Guide 8 Features of the AMC 8 7 4 Voice Mail Listen to your corporate voice mail with this option Click on the selection in the AMC Main Menu A waiting voice message will be indicated by a small cassette icon just left of the icon for the mobile network signal strength in the upper right corner of the AMC screen Once you have listened and deleted your received voice mail s this icon will disappear Please note that MWI has to be activated and a Voice Mail Number must be configured on the AMCC and your PBX 8 7 5 Activate and Deactivate DnD Temporarily disable your AMC as your corporate extension with Do not Disturb DnD This prevents inbound calls from being forwarded to your AMC VoIP and cellular Deactivate DnD to be available for inbound calls again 8 7 6 Absence Info By selecting the Absence Info menu you can set the absence reason and in some cases the day time of return in your PBX as well as cancelling already set information 29 AMC 2 0 User Guide 9 Mobile Least Cost Routing MLCR 9 Mobile Least Cost Routing MLCR The following explains how to actively use the features Callback Call through Call Reverse and SIM Switch About MLCR It is possible to configure number patterns first couple of digits of a phone number which will trigger an automatic least cost routing These routing rules can be deployed to the AMC
23. bility to chat with your smartphone Immediately after the required settings have been configured see below the Online Offline Presence Status will be displayed on the Home screen Required Settings UC has to be turned On refer to 11 8 6 and the Default IM Host refer to 11 8 5 has to be configured correctly on the AMC and profiles of XMPP Endpoints and XMPP User Accounts have to be created on the AMCC 10 1 Adding Contacts An instant messaging ID has to be configured for a contact in the native phone book of your Blackberry To add a contact open the native Contacts directory open a contact and click Edit Click on Add field then click on the setting Instant Message Enter the ID of the user tap the default AIM setting select Jabber as protocol way of chatting and save your changes If such an ID is configured you can see your contact s basic presence state in the Contacts of the AMC automatically if he or she is also a user of the AMC Dependent on which chat software is used the contact s presence status will be visible after your invitation has been accepted Edit Contact Edit Contact Country Categories Birthday None Bave None Anniversary None Email Buddy IM None Categories MMS Buddy IM Web Page Add Email Address User 1 im_id domain com Add Custom Ring Tone User 2 Add Picture User 3 Change Field Name User 4 View Contact Notes Show Symbols Figure 5 Native screens for a
24. bug Screens has been enabled The following applies to data connections e TCP tunneling enabled This has to be checked if voice over 3G is to be used Settings Cellular Data Allow Voice over 3G 47 AMC 2 0 User Guide 14 For Administrators and Technicians e Connect via BES All connections will be handled over the Blackberry Enterprise Server BES no APNs have to be set if this is enabled e Further Options All further options should not be altered without prior consultation of our support engineers 14 3 Recording and Retrieving Traces If traces have to be recorded for assistance of our support team please activate the option Enable File Logging in the Hidden Settings refer to 14 1 This log file can be copied and consequently sent to the support team via e mail using the Blackberry Media Manager You can find it in the following directory Device Memory home user mcclient debug_log txt Support Tracing should be performed after consulting one of our support engineers He will tell you which trace nodes see below to activate in your specific case Copyright Copyright Aastra Technologies Limited 2010 All rights reserved Disclaimer No part of this document may be reproduced in any form without the written permission of the copyright owner The contents of this document are subject to revision without notice due to continued progress in methodology design and manufacturing Aastra shall have no liabi
25. ckbox has been set by the Admin in the AMC Portal some of them a might not be visible to the user Never change preconfigured Settings Every number has to be configured on the AMCC and will hence in most cases be precon figured on the AMC If one of them does not work properly ask your administrator to check if the according feature has been activated for your User Account on the AMCC If your AMC has been preconfigured simply skip the Configuration chapter However you may want to consult it to fully understand how your AMC works The AMC downloads the configuration from the Aastra portal 11 1 Options Menu The following settings are available in the Options menu of your AMC 11 1 1 Connect and Disconnect Continue or cancel your current system registration with this option For an explanation of the regis tration icons refer to 7 3 11 1 2 Auto Handover Disable or enable automatic handovers from Wi Fi to cellular networks and vice versa If this is en abled a handover from Wi Fi will be performed automatically if the Wi Fi signal strength decreases too much to maintain a reliable VoIP connection A handover to Wi Fi on the other hand will be performed if a known network with sufficient quality gets into range during an ongoing cellular call 34 AMC 2 0 User Guide 11 Settings 11 2 FMC Numbers In order to take advantage of the available AMC Solution features the AMC and the AMCC com municate via speci
26. ckground Mode This setting shifts the AMC into the background but calls will be handled by it and its features will be available This feature might be disabled 11 7 Exception Numbers Specify numbers that must be dialed directly in all cases The main purpose is to make sure that special numbers such as operator voice mail and the like are not considered for any special routing via the AMC wow To specify more than one number separate them with dashes no white spaces Note Emergency numbers do not have to be specified here as they are treated separately The major emergency numbers for all continents such as 112 and 911 are preloaded in the AMC If you have any special or regional numbers however you can configure them here 11 8 Misc Settings 11 8 1 HTTPS Port If a port is configured here and if HTTP S has been activated on your AMCC data connections will be established automatically whenever necessary for Callbacks to access the Corporate Contacts etc Information about HTTPS Whenever Hypertext Transfer Protocol Secure HTTPS is used you will be asked to accept a certificate for security reasons Go to your smartphone s native menu and open Options Security Options Certificates to generally allow this certificate 11 8 2 International Prefix In this field you can specify with which characters a leading plus should be replaced whenever it is signaled in DTMF 42 AMC 2 0 User Guid
27. dding IM IDs Adding users from other domains If a contact s IM ID belongs to a different domain this ID has to be set as a User see screenshots of the native Contacts below The Blackberry address book gives you the possibility to rename this field which might be helpful to improve the usability of the IM and Presence service 32 AMC 2 0 User Guide 10 IM and Presence Limitation Please note that once added to the IM roster a contact cannot be deleted blocked or ignored An option to delete IM contacts will be implemented in a later version of the AMC 10 2 Being Added Allow User domain to add you to their roster Me 10 59 Hi when is the meeting Colleague 10 59 Hi it s at 14 30 See yor Send Me 10 59 Hii when is the meeting Colleague 10 59 Hi it s at 14 30 See you then Finish Show Symbols Switch Input Languag If somebody adds you as an IM contact a pop up window will prompt you to accept or decline this invitation If you accept an IM invitation the contact s IM ID will be stored and you will be able to see whether J he is online offline etc 10 3 Chatting To start a chat touch the speech bubble icon in the Dial screen on the AMC Clear Close ce Then touch the option Start Chat You have then the option to enter a chat ID manually or to choose one of your con tacts Once the Chat screen is open see screenshot to the left type i
28. e 11 Settings 11 8 3 Maximum Number Length The Maximum Number Length determines after how many digits of a phone number the AMC will send DTMF in cellular networks In most cases this depends on the first network device on the way gateways and trunks in many countries support up to 19 sometimes even 21 digits To ensure the correct functionality simply set this value to 0 Attention This setting can be used to expedite the dialing of Call through calls basically getting it to the same level as with operator supported dialing OSD functions enabled This feature will attach the destination number to the Call through number It does not require a data connection You should however be aware that it only works in countries without fixed number lengths and if you have a trunk with your carrier that allows passing the additional digits 11 8 4 OTA URL The OTA URL is the link to the Aastra administration portal from where the AMC will download the configuration including license Feature file and LCR file 11 8 5 Default IM Host If you would like to use the IM and Presence service of the AMC the host URI of the desired Default IM Host in your network has to be entered here Contact your administrator for further information As soon as the Default IM Host has been set correctly the presence status line becomes available in the Home screen Normally this will be your corporate domain 11 8 6 IM Presence enabled Set thi
29. e AMCC as a consequence a Call Reverse from the calling party s perspective is no different from a normal call The AMCC will even play back a ring back tone Only inbound calls coming from the AMCC are affected by this Regular inbound calls to your SIM card remain untouched Advantages of Call Reverse Call Reverse turns inbound calls into outbound calls and thus reduces cost especially in Europe and other countries with high termination charges Through these charges calls from fixed line to mobile are expensive whereas calls from mobile to fixed line are typically cheap 38 AMC 2 0 User Guide 11 Settings 11 2 6 Voice Mail Number If your Voice Mail is configured here you have the possibility to access your corporate voice mail messages via the AMC 11 2 7 Fast Forwarding Number Configure the phone number for the phone you want to have as Fast Forwarding destination In most cases this will be your desk phone number but it can be any number The AMC will offer the option Fast Forwarding in the in call features menu This option can be used to transfer an active call instantly to the pre configured number 39 AMC 2 0 User Guide 11 Settings 11 3 Dual Mode Select Cellular Only Single Mode or Dual Mode If set to Cellular Only the AMC will only allow connections to cellular networks In Single Mode it allows cellular networks and Packet Data for signaling Packet Data and or WiFi this depends on the device
30. ertain settings in cellular networks When using WiFi make sure to have a phone with OS 5 0 or higher for best performance Note CDMA phones might not support WiFi 4 2 By Network Cellular The functionality and features of the AMC are also subject to the used network In cellular only networks the AMC can send feature requests by calling the AMCC and transmitting feature codes via DTMF The restriction here is the feedback from the system AMCC If no data connection is available features requiring feedback for example checking the statuses for Do not Disturb DnD or Call Forwarding are not available If Dual mode usage is part of the solution you must make sure the WiFi network is Voice ready Some mobile network operators does not send out their Identity in the signaling available for AMC to present in a Network status bar If this is the case only Cellular Network will be presented AMC 2 0 User Guide 4 Restrictions 4 3 By Mobile OS Version Please note that some devices with the firmware version 4 5 slow down noticeably during operation while placing calls for example the navigation reacts unusually slow This is the case in the native dialer of these Smartphones and as a consequence also in the AMC Firmware Updates RIM releases regular firmware updates for Blackberry It is recommended to regularly update the firmware of your device After updating with the Desktop manager the configu ration of your
31. eterenc is eas Saeed eg SRC RS Re a ER ae SAS oe Oe ee Rs 41 11 6 1 Background Mode mos sorte tne ei ha ee SEM ee Bae 42 11 7 Exception Numbers s s e soso se ea a A ee a a a 42 1S Mre SORES s e c ue ee we ew he ee ee owe ee a ee 42 ESTE HITPS POM e ios ee wh ee we a hw Re td ee Ae OR 42 11 82 International Prenk i e ica Bo hw wd He a da ew i a 42 11 8 3 Maximum Number Length s s ba sha e ba memo 43 11 54 OTASURL coimas arica Ch ba bee ee eee Ss 43 1135 Deft IM Host ca naves a aap Qa eck Ane ee ae alae ew ae A 43 11 8 6 IM Presence enabled uke kee dR Ae be Ra wea a ke ae 43 11 8 7 Anonymous Call Prem ooo a ae a aye ee a A a a 43 TUBO Automate SAT got cee a a a Bane eee ecg a ee er ek ae ee ae 44 113 9 Call Reverse Enabled cuicos aa eh aaa a 44 11 8 1MShow Close MEMO ca aa a da 44 HBA LCR enabled cdi at a ta a la Ca Se eS 44 11 8 12 Operator Supported Dialing OSD ooo o 44 12 Factory Reset of the AMC 45 13 Manual download from the Aastra portal 46 14 For Administrators and Technicians 47 14 1 Accesste Hidden Sereen o o s ak aS de Re RA a 47 142 Advanced SEMIMES o e ve ee e a ee eG ee ee G 47 14 3 Recording and Retrieving Traces e c osa ee el 48 AMC 2 0 User Guide 1 Welcome to the AMC Solution 1 Welcome to the AMC Solution Thank you for choosing this Aastra Mobile Client product Our product meets the strictest requirements with regard to quality and design The following
32. iew press the Options key Blackberry key and select a call type 8 2 Accepting Calls AMC calls can be accepted like all other calls by pressing the concerned key Which calls are intercepted by the AMC is governed by the 11 6 setting a Ringer off From the latest version on the incoming call screen gives you the option to turn the ring tone off This option is identical to the function of the native OS Caller ID The AMC for Blackberry supports the transmission of Caller IDs see who s calling via the AMCC To make use of this possibility and to not be subject to different policies regarding the transmission of Caller IDs of the different providers Packet Data has to be set to Local Network or GPRS Dynamic refer to 11 5 8 3 Emergency Calls Emergency calls have to be placed as direct calls i e not with the AMC This is done automatically for the major emergency numbers such as 112 and 911 Local emergency numbers that have to be dialed directly can be specified as Exception Numbers Refer to 11 7 on page 42 22 AMC 2 0 User Guide 8 Features of the AMC 8 4 Corporate Phonebook There are some differences between this contact screen and the native contact screen The AMC also has some additional services for example access to your Corporate Contacts Note This is an optional feature and will only be visible if access on the AMCC side has been enabled and your device has data connectivity Please t
33. ion Allowed Bluetooth Serial Profile Allowed BlackBerry Device Keystore Allowed BlackBerry Device Keystore Medium Sec Allowed Device GPS Prompt User Theme Data Allowed User Authenticator Allowed External Network Connections Set whether the application is permitted to make external network al connections for example TCP and WAP to retrieve information from outside the corporate firewall E v E C E __ Figure 2 Blackberry Enterprise Server interface focus on mentioned Application Control Policies 17 AMC 2 0 User Guide 7 General Operation 7 General Operation of the AMC The AMC seeks to blend in seamlessly with the usability concepts of the platform it runs on and tries to closely match the functionality of your smartphone s native phone application The following chapter contains all user relevant information for the AMC how to navigate within the AMC and how to use in and out of call features 7 1 Configure Wi Fi Access Points APs An essential service of the AMC is the VoIP telephony It is here crucial to be connected to a Wi Fi access point or have access to a mobile data channel in order to use this or the other features of your AMC If Wi Fi is not available the AMC will communicate with the AMCC via the cellular network If desired mobile least cost routing LCR features Callback and Call Reverse come into play whenever there is no Wi Fi connection If Packet Data GPRS or 3G is av
34. iven feature Not every PBX supports this 2 The Anonymous Call Prefix has to be set in the Settings of your AMC refer to 11 8 7 3 An Access Code has to be configured on the AMCC to match the feature code that triggers an Anonymous Call on your PBX please refer to the Aastra Mobile Client Controller Administrator Manual 25 AMC 2 0 User Guide 8 Features of the AMC 8 6 In Call Features If a data channel Wi Fi or Packet Data is available during a call your AMC will enable the in call features of your PBX The range of offered features depends on the used PBX However some of the standard features are the same with almost all PBXs A 00 00 10 Native Dialer Integration Loudspeaker The first couple of options are derived from the native Headset dialer Please note that there might be known issues re Mute i Handoverte GSN garding this functionality refer to section 4 Hold Consultation 8 6 1 Hold call Blind Transfer End call Beck prone Handort A party can be put on hold by clicking the Hold option Hide iF I on the screen 8 6 2 Consultation Clicking on the Consultation option in the in call features screen puts the currently active call on hold and opens the call screen where you can call a second party 8 6 3 Blind Transfer Transfer a call to a second party Select this feature and choose a contact or select a number Your call will be terminated and disappear from the home screen as
35. lity for any error or damage of any kind resulting from the use of this document 48
36. llation and AMC configuration from the AMC Portal 6 5 AMC configuration To avoid mobile operators blocking what they see as strange SMS content AMC downloads the configuration settings MLCR and features in named order Over The Air From the AMC Portal can be sent out either SMS or e mail with the SW download link and as a second step the AMC User Account key When entering the AMC User Account key and the mobile phone number in international format the configuration download will start If the license was created by the administrator prior to download it will be included in the configuration Before trying to download the configuration make sure the mobile data channel is activated After configuration update please restart AMC to load the settings If there is no data channel available the download will fail After a time out the AMC SW will start but without configuration Then close AMC activate your mobile data channel and restart AMC to retry activating the configuration downloads If this fails again your administrator can make a manual download possible In the AMC Settings menu you can press the Blackberry button to download the configuration feature and LCR settings manually 6 6 AMC License activation v Grace Period AMC is installed with a 30 days trial period During these 30 days a license download is necessary to avoid license expiration The AMC will inform you about the expiration of this license peri
37. ly the Mobile network is enabled in the Manage Connections native settings Having Bluetooth communication activated during configuration download can also disturb the download 14 AMC 2 0 User Guide 6 Installation and AMC configuration from the AMC Portal 6 4 Opening the Application You will now be promted to enter your AMC User Account key and mobile phone number in interna tional format The key is used to fetch your configuration from the AMC Portal If the administrator has created the AMC license it will be included in the configuration download If added to the con figuration the LCR file will also be downloaded and finally the feature file In order to avoid disturbing ongoing download of the different configuration items a pause has been implemented between each of them Please don t close AMC before all components have been downloaded After the installation you will find the AMC in the Applications or Download folder of your device It is recommended to move the AMC to an easy accessible place CD 12 29 Default EDGE Network Downloads Aastra MC Figure 1 Open the AMC by selecting its icon and pressing the Trackball To enter the Settings press the Option Key and select Settings If configuration download fails make sure the mobile data Access Point for your mobile provider is configured correctly if unknown see their web page Please see section 6 3 steps 1 4 15 AMC 2 0 User Guide 6 Insta
38. n a message and click return to send your message Thanks See 10 4 Parallel Chats It is also possible have several conversations at the same time All ongoing chats will be displayed as a list in the Chat screen Online Offline Do Not Disturb Not available Away 10 5 Setting the Presence Status By default your first presence status will be Offline To change this touch the speech bubble icon in the Dial screen of your AMC Touch the option Set presence in the following screen In the screen shot to the left Online and Offline are the supported Presence States Select the one you would like to apply Do not Disturb This presence state will in the future be set automatically if there is an ongoing call It will return to the previously set presence status after the call has been terminated 33 AMC 2 0 User Guide 11 Settings 11 Settings There are a couple of mandatory settings that have to be configured to be able to use all of your AMC s features All settings mandatory and optional are explained in this chapter Configuration Loss with Firmware Updates With a firmware update the AMC application will not be deleted However the configu ration of your AMC will be lost and must be reloaded To download the configuration data manually open the Settings section on your AMC then open the context sensitive menu and select the option Configuration Download Y If the Hide settings che
39. n on how calls shall be routed for this user 46 AMC 2 0 User Guide 14 For Administrators and Technicians 14 For Administrators and Technicians This chapter contains information directed at administrators and or technicians Please note that administrative information is also provided throughout this manual 14 1 Access to Hidden Screen There are further settings that may be altered and used for debugging and the like by the experienced administrator To access these settings on the Blackberry platform e Open the Settings menu e Then type in 398 in the Enterprise Settings screen while holding the SHIFT key The following only describes the settings that can be used by the administrator for testing Everything that is not explained is either meant for development testing purposes only or should not be altered without contacting our support engineers 14 2 Advanced Settings The check box options can be used for error diagnosis e Enable File Logging A log file with error messages will be saved on the device This log file is only accessible via the Blackberry Media Manager home user mcclient debug_log txt e Enable Debug Popups Checking this box has the effect that debug messages will pop up while the AMC is running and in use e Enable Debug Screens With this option you can enable debugging for Activation VoIP Misc WiFi and GRPS options will be displayed in the main menu of the AMC after Enable De
40. ne at a time will be active How it works A call to Travel SIM number is placed and hung up immediately This guarantees that the call is free of charge since it is never really established If the Travel SIM request was unsuccessful you will not be able to make calls from now on since the AMCC cannot authenticate you Such a failure should not happen unless your new SIM number was configured incorrectly on the AMCC 35 AMC 2 0 User Guide 11 Settings What to do if Travel SIM doesn t work Your previously used SIM card will continue to work unless there is a problem on theAMCC side Check if there is a temporary problem by reinserting the former SIM card If it does not work the error is likely to be located at the AMCC If repeated attempts to Activate SIM Cards fail and if the configured number of the second SIM card is correct the reason could be an improper Caller ID sent from your new SIM card In those cases the switch has to be conducted manually on the AMCC 36 AMC 2 0 User Guide 11 Settings 11 2 3 Callback Number Configure the number that is to be dialed to trigger a Callback without HTTPS Like all FMC Numbers the Callback Number should be configured in international format i e with country code to ensure that the AMC is always able to dial it independent on its location How to use this and other call types with the mobile phone in hand is explained in section 8 5 How it works There are two ways
41. od Useful Advice The AMC license information gets included in the configuration data when the AMC portal administrator selects Create license for a specific user This means the license information will activate a client at configuration download A client with expired license will download the configuration at every startup If a window is presented where you are requested to enter an activation key your trial period has expired In such case contact your administrator Make sure your administrator has created the li cense 16 AMC 2 0 User Guide 6 Installation and AMC configuration from the AMC Portal 6 7 Blackberry Enterprise Server BES It is also possible to deploy the AMC s for your enterprise via a BES if it is part of your network The procedures for software deployment are best described by the Blackberry documentation for your version of the BES Basically the needed Security settings on the BES server will be visible after importing the application to the server If this is your chosen deployment method please make sure that the following Application Control Policies are set for the AMC xI _ External Domains a Browser Filter Domains Disposition Required Interprocess Communication Allowed Internal Network Connections Allowed External Network Connections x Local Connections Allowed Phone Access Allowed Message Access Allowed PIM Data Access Allowed Browser Filters Not Permitted Event Inject
42. on indicates that there is a VoIP capable data connection This data con nection may be Wi Fi or Packet Data refer to 11 5 for information about Packet Data set tings This icon indicates a successfully established data connection Features can usually be ac cessed perceivably faster A SIP connection is used for feedback and feature access Please note that this connection produces traffic This icon indicates that a system registration is in progress The red icon appears if the system registration has failed This may be caused by faulty user credentials refer to 11 4 Please contact support if this problem persists You will see this icon if there is currently no data connection available and therefore no system registration possible Whenever a configured Access Point becomes available the AMC can re registers itself in the system if it is configured to do so Please note that system registration data access is needed for fast mode call setup method 19 AMC 2 0 User Guide 7 General Operation Registrations in Data Networks other than Wi Fi Please note that certain settings have to be enabled for the AMC to register over Packet Data refer to 11 5 Even if these settings are set to allow Packet Data in order to save battery a connection system registration will only be held as long as there is user interac tion The connection will be terminated and along with this the AMC will de register itself when there is no
43. ov 18 ao Fen Packet View Delete 8 5 1 Call Clear all Call Select Call to dial the selected or entered number The Callback AMC will automatically route the call as specified for Direct Call our system Call forwarding y j i Cancel call forwarding Voice Mail Activate Profile Figure 4 Call type selection on Blackberry 8 5 2 Callback Demand a Callbackand let yourself be connected with the called party No call will be established from your smartphone This may have a favorable effect on costs A Callback can be requested via HTTPS default or by calling the Callback Number The HTTPS Callback is perceivably faster a General setup and functionality of Callback is described in 11 2 3 To use the HTTPS Callback the HTTPS Port must be set refer to 11 8 1 8 5 3 Direct Call Mobile call without passing the PBX This option gives you the possibility to place a call directly through the mobile network Such a call will then not be routed through your enterprise network Automatic Routing Administrators may specify and deploy routing rules for Callback etc with in an M LCR Table and deploy it to the AMC 24 AMC 2 0 User Guide 8 Features of the AMC 8 5 4 Anonymous Call When you select an Anonymous Call the called party will not see your caller ID Unlike Direct Call this feature has to be routed through your enterprise network Further Configuration 1 This is a PBX dr
44. r network This happens automatically so from the user perspective a Call Reverse completely resembles an inbound call you can decline or accept it Required Settings For this to work as intended the MTC Number has to be set refer to 11 2 4 General setup and functionality are explained in section 11 2 5 on page 38 30 AMC 2 0 User Guide 9 Mobile Least Cost Routing MLCR 9 3 Travel SIM You can take advantage of using local SIM cards in different locations Note that Travel SIM is a feature that is not part of the LCR file There are two ways to activate a new SIM card 1 If enabled Travel SIM will be available in the Option menu of the home screen Selecting SIM Switch will register your new SIM Card by setting up an unanswered call to the AMCC 2 After insertion of the new SIM card the AMC will open a dialog in which you can select to execute a Travel SIM and register your new SIM card If you select the option Later the pop up will reappear at the next startup Please note that the new SIM number has to be configured in the AMCC to be able to register it from the AMC Y Several Number Support The AMC Solution is able to manage several SIM Cards GSM Numbers per user Please efer to page 35 for general setup and functionality A SIM number must not be used more than once in your system 31 AMC 2 0 User Guide 10 IM and Presence 10 IM and Presence The AMC enables basic mobile presence and the a
45. res give you the possibility to use your smartphone as a full fledged equivalent of a desk phone Open the context sensitive menu of the home screen to access the following out call features 8 7 1 Call Forwarding You have the option to configure rules about when and to which destination Call Forwarding is to be done There are three different rules Always On no Reply and on Busy A different number may be configured for each of them Rules can be cancelled globally with Cancel call forwarding or switched on and off with Toggle On Off If a call has been forwarded to your AMC this will be indicated by a diversion arrow in f front of the caller s number 8 7 2 Call Pickup A pick up group is a group of people who are notified if one group member receives a call for example a support group If there is an inbound call for your pick up group the AMC will notify you with a pop up window and give you the option to pick up the call Clicking on Call Pickup in the Features screen also enables you to pick up the first incoming call for your pick up group Pickup Groups There might also be adjustments to be made on the AMCC and PBX side Please consult the Aastra Mobile Client Controller Administrator Manual keywords PBX Access Codes Pickup Groups 8 7 3 Call Retrieve This out call feature enables you to fetch a call from the waiting loop If this does not work as expected please verify that your PBX supports this feature
46. s references to Packet Data only concern GPRS and the like not WiFi Please refer to the documentation of your Blackberry to find out if WiFi is supported If your phone is Wi Fi capable please refer to section 7 1 for information about Wi Fi Access Point configuration 8 1 Placing Calls Calls with the AMC can be made from within its screens and or outside of them This depends on your Call Preference configuration refer to 11 6 To place a call using the AMC type in or select a number in the Contacts screen or Call List and press the green phone button As soon as a call has been established in call features will become available in Wi Fi and cellular networks with or without Packet Data If a Wi Fi or Packet Data connection is available the AMCC will give feedback about the status of the call s This feedback will be displayed as icons at the end of the status line of a call Call Setup Time The call setup time when using the AMC is slightly longer than when using the native application because the call is set up via the call manager AMCC in the enterprise net work If the AMC is registered over the cellular network the call setup time is usually less then 10 seconds If the phone does not have access to data the call setup is done via DTMF which usual takes aprox 10 20 seconds 21 AMC 2 0 User Guide 8 Features of the AMC Options Key You can also enter or select a phone number from the Contacts or Call List v
47. s to on to enable the use of instant messaging IM and presence Check the IM and Presence chapter 10 to learn more about this functionality The Default IM Host setting will not be lost even if this option is disabled 11 8 7 Anonymous Call Prefix If your PBX supports outbound anonymous calls no caller ID shown enter the necessary feature code here The option Anonymous Call will become available whenever you enter or select a phone number and open the options menu 43 AMC 2 0 User Guide 11 Settings This has to be configured as a PBX Access Code on the AMCC 11 8 8 Automatic Start If Automatic Start is enabled the AMC will be started automatically whenever the phone is switched on 11 8 9 Call Reverse Enabled If this option is enabled inbound calls will be rejected and an automatic call back to the party in concern is initiated Refer to 11 2 5 for a description of Call Reverse 11 8 10 Show Close in menu Checking this box simply adds the option Close to the AMC s menu 11 8 11 LCR enabled This option will make the AMC adhere to least cost routing LCR rules if a rule set has been de ployed along with the AMC configuration 11 8 12 Operator Supported Dialing OSD Some operators can call your configured PBX Dialing in number automatically Please note that this will only work with the SIM card for which your AMC was activated If your provider supports OSD and if you would like to use it set
48. t Cost Routing HTTPS call back amp Travel SIM Corporate directory search IM and Presence o 1D UU A Q N Encrypted VoIP Furthermore as part of our AMC Solution your AMC offers a range of features to make use of mobile least cost routing LCR which enables you to make dynamic use of the most favorable rates depend ing on your location and on available networks All user relevant information regarding the above mentioned possibilities and features will be given at the appropriate points throughout this manual The features 3 8 marked with are optional license to be configured via the AMC portal The License might be missing if the service does not exist or is not configured on the AMC phone AMC 2 0 User Guide 3 Introduction to the AMC 3 2 How to read this Manual This manual is designed to guide you step by step through the installation configuration and usage of your AMC providing you with useful hints and advice to facilitate the handling of your AMC Throughout this manual we will print any terminology used in the AMC or in the main menu of your mobile phone in italic letters This manual does not describe how to operate the other functionality of your mobile phone Please refer to the documentation of the available desktop software or the user manual of the device itself General pieces of information will be marked with the i icon to the left Information for technicians and or
49. ter Availability of data channels depends on your provider and on your contract Many contracts come with a certain amount of data traffic included Packet Data The Packet Data settings described here allow you to determine if and how the AMC is allowed to use cellular Packet Data You can choose to generally disable it for the AMC Off use it exclusively for HTTP S requests Minimal i e Corporate Contacts access HTTPS Callbacks etc or allow its usage 40 AMC 2 0 User Guide 11 Settings only in your provider s network Local Network To use it whenever needed for a system registration no Voice over 3G set this to GPRS Dynamic The checkbox Allow VoIP over 3G allows incoming and outgoing VoIP calls to be established over Packet Data connections It also keeps a packet data connection open even if the screen backlight is turned off by the operating system due to user inactivity This enables a constant system registration and with it succesfull receiptions of incoming responses to service requests e g Call Reverse etc The setting Maintain 3G Connection is a subset of Allow VoIP over 3G i e it keeps packet data connections open even if the backlight is turned off but it does not allow this connection to be used for VoIP Please note that without enabling either of these two settings a packet data connection is interrupted whenever the backlight is turned off Native Settings Dependent Smartphones have preference options
50. to enable or disable the use of packet data If turned off in the native menu any preferences made within the AMC remain without effect Costs and Battery Life Please note that the usage of data channels may drain the phone s battery If costs run too high a provider might also disconnect the call Section Packet Data 11 5 on page 40 contains information about the amount of data consumed by certain features 11 6 Call Preference By setting the Call Preference you can configure in which situations your AMC shall handle incoming and outgoing calls The rule you choose here will only be applied if the AMC is activated Dual Identity In Dual Identity mode your AMC will only handle calls made from within the AMC Calls made from the native Blackberry menu will not be handled by the AMC automatically However if you choose Enterprise Call in the menu the AMC will handle the call If a call is made from the Contacts even if the screen is entered through the AMC you have to select Enterprise Call in the context sensitive menu to use the AMC for dialing Always AMC With this setting the AMC is automatically used for all calls This means that even calls initiated from the native dialer will be handled by the AMC Y Please make sure that the native setting Send my caller ID is set to Set By Network 7 under Call Settings if this option is used 41 AMC 2 0 User Guide 11 Settings 11 6 1 Ba
51. tting Available Services and required data volumes Packet Data Off OKB no features that require Packet Data can be used Packet Data Minimal Approx 3KB per Callback attempt 10KB for the Corporate Con tacts search with a typical result set of 5 10 users Packet Data Local Net 5KB per hour for registrations and keepalives without IM Pres work amp GPRS Dynamic ence 100KB for average IM Presence usage per hour 300 500KB per hour for feature usage in calls VoIP over 3G Up to 43MB per hour 12 AMC 2 0 User Guide 6 Installation and AMC configuration from the AMC Portal 6 Installation and AMC configuration from the AMC Portal The following describes the supported possibilities for the installation of the AMC on your Blackberry phone Useful Advice Your Smartphone offers you the possibility to open certain applications by pressing one of its two convenience keys left and right To configure this go to Options in the main menu and open the section Screen Keyboard scroll down to Right Side Convenience Key opens and change its value to AMC Note Make sure your mobile operator s service numbers do not conflict with the number series of your PBX 6 1 Version Requirements There are different AMC packages for Blackberry Please check the version of the native software of your Blackberry to check if you have the matching AMC version Open the main menu open the Options and select the About information Note Please
52. veral network and call numbers AMC 2 0 User Guide 2 Introduction to the User Guide 2 Introduction to the User Guide 2 1 User information This user s guide describes the AMC application You will find the user s guide and other documents for your application at www aastra comorwww aastra com docfinder For more informa tion please refer to the documentation or to your dealer s homepage It is your responsibility to inform yourself about the scope of functions operation and proper use of your equipment e Check whether you have all the user information available on your product whether it conforms to your product s version and whether it is up to date e Read through the user information carefully before using the AMC e Store the user information within easy reach and refer to it whenever uncertainties arise in con nection with the use of the application If individual features differ on the Aastra communications systems a reference is made in this user s guide 2 2 Disclaimer This product was manufactured in accordance with ISO 9001 quality guidelines This product and the user information belonging to it have been produced with the utmost care The product s functions have been tested and approved after comprehensive conformity tests Nonetheless errors cannot be entirely excluded The warranty is limited to the replacement of defective hardware The manufacturers shall not be liable for any direct or indirect
53. ype at least one letter into the number field on the home screen to enable the corporate directory search in the menu It is not possible to perform an empty search 15 43 Tue Oct 26 DO NOL Dichirs Online O The main menu view offers the possibility to search E your Corporate Contacts in many cases an Active De Register Directory server if a data connection Wi Fi GPRS Disconnect etc is available Select the option Get Corporate Auto handover Contacts You can either search on First or Last name Get Corporate Contacts Contacts but not on both Ongoing chats Set presence Settings Search Corporate Contacts Type in at least one letter into the search field and press the icon to start the search Upon a search request the AMCC will only forward the first 25 results to the AMC If that list does not contain the contact you are looking for provide a more specific request Example If entering the first four letters returns more than 25 items and the one you are looking for is missing enter the first 5 or 6 letters to further specify your search 23 AMC 2 0 User Guide 8 Features of the AMC 8 5 Call Types There are several call types that you can select before dialing They give you manual access to the potentially cost saving features of the AMC Please see the picture below Note Which of the following call types are available depends on the configuration done by your ad ministrator 1 3 1 5 Thu N
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