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Oracle Hospitality Suite8 Suite8 Central Manual Release 8.9

1. 14 Setup Setup Miscellaneous Interfaces Profile Match Configuration The profile type Miscellaneous Interfaces requires definition of a full and short match points by field E Profile Match Configuration Profile Match Y OK paaa L2 Extra Search Criteria Number of Points Search Criteria Details Profile Details Address Personal Document Points Points Points FullMatch Short Match Full Match Short Match Full Match First Name City Number Last Name ZIP Credit Card Middle Name Address line 1 Points Full Match Key Name Address line 2 Number Search Name Address line 3 Membership Country Code Points State Code Full Match Number cancel Profile Match Point Setup dialog box for the types Local and Remote Field Code Description Match limit Case sensitive Similarity Filters connected with operator or Separate rules for companies Similarity filters Maximum allowed difference in percentage Definition The code for the profile match set The description of the profile match set The minimum number of qualifier points a profile should have All profiles not matching this limit will not qualify For example not shown as a duplicate profile Defines if the search should be case sensitive Most properties do not use consistent spelling when entering guest profiles therefore it is recommended to clear this field The similarity percentage for the field If this is empt
2. Name 1 Name 2 Name 3 Key name Search name Customer number Active Customer Type Language Code Title Birth date Birth place Position Department Mailing name Address greeting Letter greeting Gender Tax free Address City Address ZIP Address Street 1 xadr_street2 Address Street 2 xadr_street3 Address Street 3 xcou_iso2 Country ISO2 xcou_iso3 Country ISO3 xcou_custshortd Country Code xsta_shortdesc State Code xcom_value Communication Value ween m apen ene Cradit eard Ah inhar 4 Select the fields to combine for example xmnr value and xmty shortdesc Membership number value and Membership type code Click OK the New expression dialog box is displayed Enter the required condition and click OK in this example the condition is MVZ 7 Allocate the points and click SET VALUE With this expression points will be assigned if the member number and the member type are identical and if the member type is MVZ The success of a profile match depends on the quality of data and the configuration of the profile match To identify a profile all criteria entered on the profile match configuration and on the extra search criteria tab are used For V8 Online Interface this data is provided by the Central Reservation System for Fidelio Suite8 home page the data is entered by the user Additional Information V8 Online Interface Note For the V8 Online Interface profile matches are de
3. Fill out the reservation details and click OK to finish the remote reservation If the reservation is made successfully confirm message with the confirmation number is displayed Multiple Remote Reservation Use this option to request a reservation in one or more remote properties To create a reservation in one or more remote properties 1 Click the SUITE8 CENTRAL menu and select MULTIPLE REMOTE RESERVATION to display the Calendar screen 2 Under Hotel select the properties from the drop down list of all connected hotels for which you would like to see availability 3 After selection and entering the reservation and rate query the request is processed to the selected partner hotels and returns rate availability for all available rates of the selected hotels 4 Select a rate in a property for the reservation and click the SELEcT button The selected profile from the remote hotel will be synchronised Fill out the reservation details and click OK to finish the remote reservation If the reservation is made successfully confirm message with the confirmation number is displayed Remote Availability This option is used to check availability in all connected partner hotels Statistic Upload This option is used to upload statistical information from the partner hotels to the master property Reports such as Revenue Manager and Cross Reference Statistics can then be worked on for the whole chain at the master hotel Note
4. The global time out used if the xml is not responding Defines if an email confirmation letter is send to the guest when a remote reservation is made Defines if a confirmation screen is displayed once the email has been sent Defines if Task and Activities are synchronised Duplicate elements are ignored when merging for example the duplicate element will be ignored upon merging when a profile is downloaded from the master and in the partner the same communication type is entered with the same details 35 Customer Profiles Before actually uploading profiles to the master each partner hotel has to make sure that no duplicates will be sent to the master therefore a local duplicate check and merge has to run before synchronizing partner hotels with the master Once duplication check has run it should only be activated at the Master Hotel The following menu options can be accessed from the Customer Profiles Navigator Match Duplicates Note These options will only be available for users with the user rights duplicate elimination and central profile initialization assigned The Duplicates option is only available if ENABLE PROFILE DUPLICATE SEARCH is activated under Global Settings Profile 1 tab The table s xpdt for possible duplicated and xpmi for profile match and merge initialization will be cleared after editing a profile as changes might occur while editing the profile Filter selections on the advanced query s
5. Value edit Set value Check Uncheck Points Entered Field value points Field name Value Similarity Points Definition The code for the profile match set The description of the profile match set Defines that the points can be distributed for individual and for company profiles separately Note Using multiple filters slows down the calculation process Only displayed if the option SEPARATE RULES FOR COMPANIES is selected The points are allocated per profile type The minimum number of qualifier points a profile should have All profiles not matching this limit will not qualify For example not shown as a duplicate Defines if the search should be case sensitive Most properties do not use consistent spelling when entering guest profiles therefore it is recommended to clear this field Enter the number of points for the selected fields Press this button to apply the number of points from value edit to the selected fields Defines if a field should be checked Applies only to Mandatory and Filter selections Defines if a field should be cleared Applies only to Mandatory and Filter selections The field has to be filled This option can be used as an extra upload qualifier For example to also include profiles if a certain field is filled with a certain condition Or companies and individuals are included in the same match point setup but not using the same fields For example name 3 is used on company
6. If the short descriptions match it is faster to use the AUTOMATIC button instead of matching the entries one by one manually Using AUTO SETUP on the right side will match all translation tables Note When setting up translation tables for countries the field ISO3 is used for country from the table XCOU Setup Setup 27 28 Global Settings Suite8 Central This option is used to configure the basic informationand parameters for Suite8 Central and is accessible via the GLOBAL SETTINGS section of the configuration menu Suite8 Central 1 Tab Master Hotel The options on the Suite8 Central 1 tab are used to configure the basic informationand parameters for Suite8 Central the options available are dependant upon whether this is the master hotel or a partner hotel Central Suite8 Central 1 los 2 Html directory for web service c fidelio html Configure partner hotels Code of the hotel in primary DB Profile merge rules J This hotel is primary Own xml interface url Profile synchronization Upload locally changed profiles automatically Upload Perform automatic profile synchronization during night audit Max match limit 0 Upload statistic to the master hotel N 7 Remote Match Check before inserting to database Min upload limit P 2j Allow profile lookup in non primary hotels Linked profile upload maximum distance 0 s 7 Close upload log screen when finished Search remote on p
7. Linked profile download maximum distance Upload linked profiles even if not gualified for upload Synchronization employee Disable automatic profile merge locally if it was merged remotely Timeout sec Send reservation confirmation email Show confirmation screen if email has been sent Task and activity synchronization Ignore duplicate elements when merging Upload statistics currency Defines the maximum link level for uploading linked profiles of already synchronised profiles with global id If the level is set to 0 linked profiles of the profile are not uploaded or downloaded If the level is set to 1 linked profiles of the synchronised profile are uploaded downloaded 1level link If the level is set to 2 linked profiles of the linked profile from the synchronised profile are uploaded downloaded 2nd level link If the level is set to 3 linked profiles of the linked profiles and their linked profiles are uploaded downloaded 3rd level link and so forth Defines the link level for downloading linked profiles of already synchronised profiles See above for the values which can be set Defines if profiles will be uploaded even if they do not Check YES qualify according to the profile match Blank NO Defines the user for automatic synchronization Select from list box Check YES Blank NO Defines if a profile will not automatically be merged locally if it was merged manually remotely
8. Setup This hotel is primary Configure partner hotels Profile merge rules Own xml interface url URL Alternate URL User Password Swap URL s Profile synchronization Upload Max match limit Min upload limit Linked profile upload maximum distance Linked profile download maximum distance Indicates the master hotel This is only defined on the master hotel Press this button to view the partner hotels configuration under Configuration Miscellaneous Partner Hotels Press this button to view the profile merge rules defined under Configuration Miscellaneous Profile Merge Setup The URL address of the own property is required in order to be able to clear all cached global settings in IIS Internet Information Services Manager The cache can be cleared from the CRS Administration Console by selecting RESET WEBSERVER CACHE The URL address of the XML Interface of the property Alternative address for the XML Interface of the property The user name The password May be used to swap the URL and the ALTERNATE URL addresses Used for automatic Upload Defines the max number of points for the match limit For example if a profile is created by ignoring all messages this will check for each upload the profile again for possible duplicates Defines the minimum number of points for the match upload Defines the maximum link level for uploading linked profiles of already syn
9. Check YES Blank NO Check YES Blank NO Check YES Blank NO Check YES Blank NO Check YES Blank NO Setup Setup Close upload log screen when finished Search remote on profiles grid Coloured remote profiles Display Remote HTML automatically Central profile initialization Display profile match numbers below matching limit Refresh profile search behind match console String similarity percentage Upload match rule Server profile match rule Delay in batch processes ms Number of Profiles in one batch between delays The screen popping up upon upload will be closed automatically Needs to be set if PERFORM AUTOMATIC PROFILE SYNCHRONIZATION DURING NIGHT AUDIT is activated For each profile query remote search is activated Slows down the system but can be deactivated on the customer profiles navigator by selecting the field DISABLE REMOTE SEARCH Only available at partner hotels Defines the colour in which remote profiles will display The remote html file will be displayed automatically Defines if profiles match between master and remote hotels will be used Enables the profile match console on customer profiles Display profiles found with less points than defined on the Limit field of the Profile Upload Qualifier Only available at partner hotels Should be activated Defines if the profile search on the profile navigator will be refreshed updated if the match cons
10. It simplifies updating profiles which were already synchronised and apply new or changed codes for example after an update Remote profile merge setup This rule is used for profile synchronization with the master hotel Interface profile merge rules sets The interface profile merge rule set defines the merge rules used by XML Interface or Fidelio Suite8 Online Interface and is accessible via the MISCELLANEOUS section of the configuration menu All available fields from the profile for the merge are listed and these settings are used when profiles are matched but not yet merged H Profile rule merge set est LO cance Duplicate Merge Options Field Definition Ignore The merge ignores the contents in the fields Copy Copies the information from the source profile to the target profile Overwrite Overwrites the target value even if the target value is not empty and also if the source value is empty Note Fields containing data in the target profile but not in the source will be cleared Setup 21 22 Local Profile Merge Setup This option is used to configure the rules for duplicate profile match and merge and is accessible via the MISCELLANEOUS section of the configuration menu All available fields from the profile for the merge are listed and these settings are used when profiles are matched xcms_name1 xcms_name2 xcms_name3 xcms_active xcms_inactreason xcms_inacttime xcms_custinum xcms_keynam
11. Statistic Upload can only be performed if the Global Setting UPLOAD STATISTICS TO THE MASTER HOTEL has been activated at the partner hotel Suite8 Central 7 Reservation Upload This option is used to upload future and historical reservation data 8 Reservation upload 3 er slal o x Uploaded Not uploaded Needs upload again Upload Future Future reservations Upload history fo 246 fo History reservations fo E fo Refresh Clear log Reservation upload started 03 02 2010 12 28 06 PM 12 28 06 PM Uploading future reservations 12 28 06 PM Error 12 28 06 PM Error while retrieving remote hotel connection details wphsid 0 Master hotel is not defined 12 28 06 PM Reservation upload finished 12 28 06 PM 0 reservations uploaded in total 12 28 06 PM 1 errors 12 28 06 PM Note This option is not available in the master hotel Remote Conference Diary This option allows the conference diary to be viewed in remote properties and is only available if CCM license is activated and the properties have been configured for CONFERENCE DIARY VIEW under Setup Configuration Miscellaneous Partner Hotels Selecting Remote Conference Diary opens the diary of the master hotel by default Additional hotels can be activated under the option SELECTED HOTELS and pressing the REFRESH button The properties will be checked for function spaces events and closed periods The diary is opened by default on the system date with star
12. business impact Detailed step by step instructions to re create Exact error message received Screen shots of each step you take Documentation Oracle Hospitality product documentation is available on the Oracle Help Center at http docs oracle com Revision History Date Description of Change July 2005 8 5 0 0 First Issue Small Business Edition May 2008 8 7 Updated for Version 8 7 June 2008 8 7 3 1 Updated for Version 8 7 3 1 May 2009 8 8 Updates for Version 8 8 Sept 2010 8 8 Updates for Oracle 11gR1 Jan 2012 8 9 Updated for Version 8 9 Nov 2012 8 9 New cover page July 2015 8 9 Oracle template applied Preface 1 Suite8 Central Introduction Suite8 Central is a tool used to connect multiple properties It is designed for profile synchronization placing individual reservations in different properties checking availability and conference diary if CCM License is activated in multiple properties uploading reservations as well as exchanging statistics within a hotel chain or between multiple properties With Suite8 Central all profiles are stored in the local database of each property Exchange of profiles stored in the master property is limited to a subset of profile information configured via translation tables Each property can access all profiles and profiles are shown in the local profile format Chain wide statistics are limited to the master hotel Cross selling is availabl
13. can not be linked Under Configuration Miscellaneous Partner Hotels Setup Translation using the AUTOMATIC button for Profile types will not link items with a different internal category and automatic translation match by short description will neither translate items if the profile type is different Merge The profile merge screen opens the profiles in a target and source side The profiles are compared at the following levels each represented by a tab Details Address Communications the merge routine takes into consideration both the communication by ID and the communication type Notes Linked profiles Attributes Ratecodes Preferences Activities Membership Documents Customer Profiles 41 42 Merge Profile dialog box Button HTML compare Data rule merge Merge rules Differences Select other side Reverse Merge Save Cancel Copy to right Copy to left Copy all to right Copy all to left Definition Press this button to compare the Profiles in HTML view Defines the merge rule used Currently only Full merge should be used Displays the fields for the merge of the profile Select this field to display differences of the profiles in red Select this field to select the same field on the other side Press this button to switch target and source profiles Select this button to activate merge Press this button to save and close the screen settings Pre
14. partner hotel The password for the user in the partner hotel Defines if the hotel is active or not Defines if profiles can be looked up in this hotel Defines if remote reservations can be made in this hotel Defines if availability can be checked for this hotel Defines if the hotel is to be displayed in the conference diary Note At least one hotel has to be defined to display the conference diary in order to activate the option REMOTE CONFERENCE DIARY under the Suite8 Central menu 25 26 Setup Translation The option SETUP TRANSLATION on the Partner Hotels screen is available only at the master hotel and is accessible via the MISCELLANEOUS section of the configuration menu XML Interfaces have to be up and running at the partner and the master hotel in order to configure translation tables for the corresponding property Profile synchronization is performed by means of translation tables once the master and partner hotels have been defined for connection and profile match sets configured the translation tables can be set up for each hotel at the master hotel Translation tables are defined from the master hotel to the partner hotel and vice versa Translation is available for the following options on profiles Address Types Countries Communication Types Profile Types Note Categories the note category has to be marked for synchronization Individual Link Roles Languages Attribute Categories Rate Codes Attributes
15. profiles therefore this field can be added to the match set to include more profiles The name of the field that should be uploaded Available fields can be selected from the drop down list The value for the field The similarity percentage for the field The points assigned to the field 17 Fields available on local remote and upload qualifier The following fields are available for the point s distribution Name 1 Name 2 Name 3 Key Name Search Name Customer Number Active Language Code Title Birth date Birth Place Position Department Mailing Name Address Greeting Letter Greeting Gender Tax free Address City Address Zip Address Street 1 Address Street 2 Address Street 3 Country ISO 2 Country ISO 3 Country Code Communication Value Passport Value Has comp ind link Setup Profile Match Point Setup dialog box for the type Miscellaneous Interfaces Field Profile Match Description Number of Points Full Match Short Match Profile Details First Name Last Name Middle Name Key Name Search Name Address City Zip Address line 1 Address line 2 Address line 3 Country Code State Code Personal Documents Number Credit Card Number Membership Number Definition For V8 Online Interface this is the CRS Code for Fidelio Suite8 home page the code for the profile match Description of the profile match code Defines the total number of points required to identify a prof
16. xcid_addrgreet xcid_lettgreet Name 1 Name 2 Name 3 Active Inactive reason Inactive time Credit status Credit reason Credit status cha Language No mailing Address Communication Notes Title Address greeting Letter greeting Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Both entered Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Ignore Partner entered only 2 lt Ignore i E Copy Master entered only 2 Ignore Both entered 2 Ignore Apply Master Value Apply Partner Value Setup Remote Profile Check Options Field Definition Partner entered only Ignore The merge ignores the contents in the fields Copy Copies the information from the partner profile to the master profile Master entered only Ignore The merge ignores the contents in the fields Copy Copies the information from the master profile to the partner profile Both Entered Ignore The merge ignores the contents in the fields Apply Applies the value in the partner profile to the profile in the master Partner Value Apply Applies the value in the master profile to the profile in the par
17. ATE RULES FOR COMPANIES is selected The points are allocated per profile type Enter the number of points for the selected fields Press this button to apply the number of points from value edit to the selected fields Defines if a field should be checked Applies only to Mandatory and Filter selections Defines if a field should be cleared Applies only to Mandatory and Filter selections Exact match The match is performed by searching a substring The match is done by searching a string which can be anywhere in the field The match is done by searching a string similarity The string similarity is set in the field SIMILARITY if nothing is defined the default string similarity percentage set in the Global Settings Suite8 Central tab is used If this is selected a match only succeeds if the points are equal to the points set in the field If this is selected it is also an equal match but it is used as a where condition At least one field has to be selected as Filter otherwise the duplicate check does not work it is possible to set several fields as filter This option can be used as an extra upload qualifier For example to also include profiles if a certain field is filled with a certain condition Or companies and individuals are included in the same match point setup but not using the same fields For example name 3 is used on company profiles therefore this field can be added to the match set to include more p
18. Oracle Hospitality Suite8 Suite8 Central Manual Release 8 9 July 2015 ORACLE Copyright 1987 2015 Oracle and or its affiliates All rights reserved This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws Except as expressly permitted in your license agreement or allowed by law you may not use copy reproduce translate broadcast modify license transmit distribute exhibit perform publish or display any part in any form or by any means Reverse engineering disassembly or decompilation of this software unless required by law for interoperability is prohibited The information contained herein is subject to change without notice and is not warranted to be error free If you find any errors please report them to us in writing If this software or related documentation is delivered to the U S Government or anyone licensing it on behalf of the U S Government then the following notice is applicable U S GOVERNMENT END USERS Oracle programs including any operating system integrated software any programs installed on the hardware and or documentation delivered to U S Government end users are commercial computer software pursuant to the applicable Federal Acquisition Regulation and agency specific supplemental regulations As such use duplication disclosure modification and adaptation of the pro
19. and master hotel connections for Suite8 Central and is accessible via the MISCELLANEOUS section of the configuration menu The connection information for the partner hotels can be retrieved with the GET FROM SERVER button After import each hotel as well as the master has to be configured for the connection A valid user name and password has to be entered Data exchange is performed via the Fidelio Suite8 XML Interface It is possible to configure the connection information at the master property and when all XML Interfaces are up and running get the information of all connected partner properties from the master Setup Setup Edit Partner Hotel Code Name URL Alternate URL User Password Active Profile lookup Remote reservations Remote availability Conference diary E Task and Activity Colour _ Multihotel Field Code Name URL Alternate URL User Password Active Profile Lookup Remote Reservation Remote Availability Conference Diary Partner Hotels dialog box Definition The code for the partner hotel The name of the partner hotel Defines the URL address for the connection for example if the XML Interface runs on the master hotel it is http the IP address of the partner hotel the port V8 FideliolSWrapper dll FidelioXMLInterface DataHandler ic the code of the hotel The alternate URL address The user for the partner hotel The user has to exist in the
20. ar all point calculation for profiles where the point calculation resulted in zero Clear every point Will clear all point calculation Maximum duplicate point Selecting this field allows entering the maximum duplicate points in the next field Field for entering the maximum Enter a number of max points duplicate points Profile actions Match and merge Pressing this button will match and merge the filtered profiles Customer Profiles Match and merge over limit Upload Max match limit Min upload limit Merge rule Refresh Profile filter Close Pressing this button allows entering a minimum match number and processing match and merge for the filtered profiles Defines the max match limit points Defines the min match limit points Pressing this button allows viewing the profile merge rules Press this button to refresh the remote match console with the profile filter Defines the filter for profiles Selected Filtered Every Profile Select Close to exit the remote match console dialog box If errors occur during progress the progress bar displays the number of errors and at the end of the progress the error log is displayed Under Customer Profiles Profile search clicking on the red rectangle allows viewing all errors Note When performing manual profile match search is performed only for profiles with the same Profile type if a different internal profile type is used in the master and the partner profiles
21. ate found 7 0 59 L Search for profiles with no duplicates Limit 0 No duplicate 1157 98 05 e ee SE 6 rs Clear where no duplicate found dear all EI Clear below limit Limit 0 2 Match point setup Refresh Profile filter Every profile v co Close Duplicate console dialog box Field Definition Statistics This section lists the profiles and percentage to the total number of profiles found for possible duplicates Duplicate found The number and percentage of profiles considered as possible duplicates No duplicate The number of profiles and percentage marked as being not a duplicate profile Remaining The number of remaining profiles Point calculation actions Search for not processed profiles Search for profiles with no duplicates Search for all Customer Profiles The search action taken according to the profile match set point set up Press this button to search for not processed profiles Press this button to activate search for profiles marked as not duplicate Press this button to search for all profiles within the Profile filter 43 44 Clear where no duplicate found Clear all Clear below limit Limit Match point setup Profile actions Merge over limit Limit Refresh Profile filter Press this button to clear the duplicate information When searching for potential duplicate profiles all profiles get marked as being a duplicate or being no duplicate profile Using this button will clear the
22. chronised profiles with global id If the level is set to 0 linked profiles of the profile are not uploaded or downloaded If the level is set to 1 linked profiles of the synchronised profile are uploaded downloaded 1level link If the level is set to 2 linked profiles of the linked profile from the synchronised profile are uploaded downloaded 2nd level link If the level is set to 3 linked profiles of the linked profiles and their linked profiles are uploaded downloaded 3rd level link and so forth Defines the link level for downloading linked profiles of already synchronised profiles See above for the values which can be set Check YES Blank NO Enter a value Enter a value Enter a value Enter a value 29 30 Third party profile search Interface code Synchronization employee Disable automatic profile merge Timeout sec Send reservation confirmation email Show confirmation screen if email has been sent Task and activity synchronization Upload statistics currency Contract synchronization Central bonus point management Upload earned points during night audit Download products from central Upload locally changed profiles automatically Perform automatic profile synchronization during night audit Upload statistics to the master hotel Remote Match Check before inserting to database Allow profile lookup in non primary hotels Defines the user for a
23. creen on the customer profiles navigator Field Condition Central Match Point Empty Not empty Equal Greater than Smaller than Not unique candidate Error during synchronization Global Id Empty Not empty Equal Upload point Empty Not empty Equal Greater than Smaller than Duplicate Not processed Processed Duplicate exists No duplicate Customer Profiles Value Definition Enter a number of points for equal greater than or smaller than Each time a profile is downloaded or synchronized it receives a global it this refers to the field global id in the table xcms Refers to field uploadpoint in the table xpmi Duplicates not processed Duplicates processed Profiles where potential Duplicates exists Profiles where no Duplicates exist 37 38 Explicit no duplicate links Duplicate points is egual to Duplicate points is higher than HCN Differences between master and partner data Profiles where potential duplicate exist but have been marked as nota duplicate Profiles having xndl records The pot Duplicate grid will show the linked profiles It is possible to delete the xnd link by pressing Not a duplicate button Profiles marked as not a duplicate will be excluded from the duplicate search Enter a number of points for egual Enter a number of points for higher than Displays profiles with differences between the master and partner hotel Fields
24. d be activated Defines if the profile search on the profile navigator will be refreshed updated if the match console is opened Check YES Blank NO Check YES Blank NO Check YES Blank NO Check YES Blank NO Check YES Blank NO Select the colour for the remote profile Check YES Blank NO Check YES Blank NO Check YES Blank NO Check YES Blank NO 33 String similarity percentage Upload match rule Server profile match rule Delay in batch processes ms Number of profiles in one batch between delays Recalculate profile points after edit Perform automatic profile merges for profile synchronization Remote reservation search on reservation navigator Profile synchronization Upload Max match limit Min upload limit Defines the difference allowed to be still considered as Check YES similar string It is used for profile merge to identify if Blank NO two strings are similar or not Higher value means more differences are allowed 0 means strings must exactly match We recommend a value of 20 25 To determine the percentage of similarity the total characters of the longest string are taken and divided by the sum of the number of keystrokes needed to make the strings equal times 100 For example the field Address street 1 can be filled with Green st Green street or Green st In this case the longest string without spaces and points is 11 charac
25. d_position Position Ignore Ignore Ignore Upload xcid_department Department Ignore Ignore Ignore xcid family Family Ignore Ignore Ignore xcid_sex Gender Ignore Ignore Ignore Upload and xiil Individual individ Ignore Ignore Ignore K d 23 Remote Profile Merge Options Field Definition Partner entered only Ignore The merge ignores the contents in the fields Copy Copies the information from the partner profile to the master profile Overwrite Overwrites the target value even if the target value is not empty and also if the source value is empty Note Fields containing data in the target profile but not in the source will be cleared Master entered only Ignore The merge ignores the contents in the fields Copy Copies the information from the master profile to the partner profile Both Entered Ignore The merge ignores the contents in the fields Apply Applies the value in the partner profile to the profile in the master Partner Value Apply Applies the value in the master profile to the profile in the partner Master Value Synchronization Ignore The synchronization ignores the contents in the fields Upload During synchronization the information is uploaded to the master Download During synchronization the information is downloaded from the master Upload and During synchronization the information is both uploaded and downloaded Download Partner Hotels This option is used to configure the partner
26. e xcms_searchname xcms_revpotcat xcms_revpotrms xcms_viewfo xcms_viewsc Xcms pref zcur id Name 1 Name 2 Name 3 Active Inactive reason Inactive time Customer number Key name Search name Potential Revenu Potential Revenu Visible in Front Of Visible in CCM Preferred currency xcms_xcou_id_ nation Nation xcms_creditstat xcms_credreason Credit status Credit reason Duplicate Merge Options Field Ignore Copy Overwrite Remote profile check and resync setup Definition The merge ignores the contents in the fields Copies the information from the source profile to the target profile m Duplicate merge LK ignore E Copy LEa Overwrite Overwrites the target value even if the target value is not empty and also if the source value is empty Note Fields containing data in the target profile but not in the source will be cleared This option is used to configure the rules for profile synchronization with the master hotel and is accessible via the MISCELLANEOUS section of the configuration menu This rule is used when running profile check and can even run when automatic profile synchronisation is activated on the fidelio server It is also used when upon Resynchronization xcms_name1 xcms_name2 xcms_name3 xcms_active xcms_inactreason xcms_inacttime xcms_creditstat xcms_credreason xcms_credtime xcms wlan id xcms_nomailing xadr xcom xcno xcid_title
27. e by returning rate availability from the requested properties Fidelio Suite8 allows searching of available rates based on date range number of adults and children as well as placing reservations in the different connected properties Statistical information future reservations and history reservation data can be uploaded from the partner hotels to the master property Reports such as Revenue Manager and Cross Reference Statistics can then be worked on for the whole chain at the master hotel If the CCM License is activated Conference diaries from the different properties can be looked at Note Profiles amp Statistics upload for Suite8 Central is also available even if only the CCM license is used Suite8 Central comes with two licenses a Suite8 Central Profiles amp Statistics Suite8 Central Cross Reservations amp Availability There are two options to install Suite8 Central and the decision should be made on the number of profiles which will be reached in the master Either one active hotel becomes the master This is recommended only for very small Hotel Connector Installations Ora dedicated master hotel where no active Property Management System is running purely consolidation of the profiles and statistics will be performed This is recommended for bigger Suite8 Central Installations Suite8 Central Profiles amp Statistics Profile s Stay Statistic Revenue Manager Report Suite8 Central Cross Reservat
28. e match console ES Statistics Point calculation actions Profile actions Number Percentage Ee Calculate point where empty Match and merge Matched 383 97 21 Ee Recalculate zero points Match and merge over limit Candidate Found 0 0 00 Not matching 11 2 79 Ee Recalculate every point Not processed 0 0 00 Upload Upload 11 279 4 2 Clear zero points Max match imit 1 200 No upload 0 0 00 j Ly Clear every point Min upload limit 1 200 P Maximum duplicate point G More matches 0 4 Select match setup Merge rules S5 Refresh Profile filter Every profile 7 Close Remote Match Console dialog box Field Definition Statistics Matched The number and percentage of matched profiles Candidate found The number and percentage of potential duplicate profiles Not matching The number and percentage of profiles not matched Not processed The number and percentage of profiles not processed Upload The number and percentage of uploaded profiles No upload The number and percentage of not uploaded profiles More matches Select this option to filter Central match point not unigue candidates Point calculation actions Calculate point where empty Pressing this button will search for profiles with no points Recalculate zero points Pressing this button will search for profiles where point calculation resulted in zero Recalculate every point Pressing this button search for all profiles Clear zero points Will cle
29. e match set Match sets serve for qualifying profiles For example for Suite8 Central a local profile match and a remote profile match have to be defined on the master hotel and on the partner hotels a local profile match and an upload qualifier match Profile match sets are based on a point system a total number of points is distributed to different fields on the profile Distributing all 1000 points only to the fields First and Last name does not lead to successfully matches because combination of frequent first and last names exist all over the world Therefore the address information has to be added to the match A normal match as used with Fidelio Suite8 Homepage requires last and first name address and credit card information Setup How to configure a profile match 1 Double click on MISCELLANEOUS in the Fidelio Suite8 Configuration main menu to display the miscellaneous options Click on PROFILE MATCH POINT SETUP to display the profile match type screen Click New from the menu on the right The Profile Match Type selection screen is displayed with the profile match types e Profile Match Type Local profile match Upload Qualifier Miscellaneous Interfaces 4 Select the required profile match type and click OK Depending on the profile match type selected the appropriate Profile Match Point Setup dialog box is displayed Profile Match Types Type Definition Local profile match Match Point Setup u
30. el and vice versa Translation is performed using the following criteria Address Types Countries Communication Types Profile Types Note Categories the note category has to be marked for synchronization Individual Link Roles Languages Attribute Categories Rate Codes Preferences Activity Types Activity show as category Membership Types Attributes Translation tables are defined at the master hotel by selecting a partner hotel and pressing SETUP TRANSLATION button from the Partner Hotel dialog box Master amp Partner Hotels 1 Activate the license codes for Suite8 Central Suite8 Central Profiles and Statistics Suite8 Central Cross reservations and availability Configure FIDELIO XML INTERFACE Double click on FIDELIOWEBAPPSETUP EXE on the server machine Select DB SETup from the OPTIONS Menu Configure the Database connection details Select ALLOWED WEB APPLICATIONS from the OPTIONS Menu Press the New button Enter FIDELIOXMLINTERFACE DATAHANDLER in the object name field vo NOV P WN Close the FIDELIOWEBAPPSETUP Define a Local and Remote profile match A local and a remote profile gualifier have to be defined via the option PROFILE MATCH POINT SETUP under Setup Configuration Miscellaneous The local profile qualifier is used for duplication check in each hotel before activating profile synchronization Once Suite8 Central is up and running the duplication check should o
31. face profile merge rules sets sesse se ee Ge Re Re Ge ke Ge ke Re ee Ge ke 21 Local Profile Merge Setup siese ee SEEN Ge eg eN GADES EN Gee ok eg eed eg ge Ee SES 22 Remote profile check and resync setup sesse see se ee ke Ge ee ee ee ee Ge ke 22 Remote Profile Merge SetUP iis sesse sd see see Ge Ge ede ee Ge Se ee Be ge bee ge ede eed oe 23 Partner Hotels iein RE ARE HEM ee 24 Global Settings Suite8 Central 28 Suite8 Central 1 Tab Master Hotel 28 Suite8 Central 1 Tab Partner Hotel 32 3 Customer Profiles ccecccsesseeeeeseneeeeeseceeeeseceeeseeseeneseesscaeeseaseeeeseesscneeseasenesenseanenes 37 Customer Profiles Partner Droperttes esse sesse see se ee ke GR Ge ee ee GR GR Ge ee GR GR Ge ee ee Re ke 39 Merge EE EE KEEL EE ER EE EE EE EE 41 CRM D plicates ia ie EE ee e Ge Ee GE E E Ee Ee 43 Remote Protile Searchivisis EE RE e en Ee EE EE ee Ee naked ARE ed Ee 45 HTML Biles RE EE EE ORE EE EE OER ORE 45 4 Fidelio Server Activity LOS susse sees see sesse REKE EER REKE EER REK KEER ARK KERE RR KEER ER ennnen nnmnnn nnmn 47 BD Index ape 49 Preface Audience This user manual is intended for system users and system administrators Customer Support To contact Oracle Customer Support access My Oracle Support at the following URL https support oracle com When contacting Customer Support please provide the following Product version and program module name Functional and technical description of the problem include
32. fined per mapper Setup For V8 Online Interface the Central Reservation System Manual should be consulted to leam about the information it can provide before point distribution For example in a Resort Hotel most of the guests are families and their profiles differ mainly only on the first name Therefore all five criteria First Name Last Name City Zip and Address line 1 will sum up to the 1000 points A higher score of points can be assigned to the Personal Document number Credit Card or membership number as these are unigue for the guest The button EXTRA SEARCH CRITERIA offers more detail criteria such as customer number title or address greeting However before distributing points on this tab please check if the Central Reservation System can provide this information Profile Merge Setup Profile Merge Setup When comparing potential duplicate profiles the original Source is displayed on the left and the one to merge Target on the right The profile merge setup defines the actual merge and is divided as follows Interface profile merge rule sets This profile merge rule set defines the merge rules used by xml interface and v8 online interface Local profile merge setup This profile merge rule set is used for duplicate profile match and merges Remote profile check and resynch setup This rule is used when running profile check and can even run when automatic profile synchronisation is activated on the Fidelio server
33. grams including any operating system integrated software any programs installed on the hardware and or documentation shall be subject to license terms and license restrictions applicable to the programs No other rights are granted to the U S Government This software or hardware is developed for general use in a variety of information management applications It is not developed or intended for use in any inherently dangerous applications including applications that may create a risk of personal injury If you use this software or hardware in dangerous applications then you shall be responsible to take all appropriate fail safe backup redundancy and other measures to ensure its safe use Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications Oracle and Java are registered trademarks of Oracle and or its affiliates Other names may be trademarks of their respective owners Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International Inc AMD Opteron the AMD logo and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices UNIX is a registered trademark of The Open Group This software or hardware and documentation may provide access to or information on content products and service
34. ile Default is set to 1000 limit Defines the number of points for a 100 match of criteria Defines the number of points for a partial match for example if the address line 1 is Andersson St and the match found is Anderson St The full match and short match points assigned to the first name The full match and short match points assigned to the last name The full match and short match points assigned to the middle name The full match and short match points assigned to the key name The full match and short match points assigned to the search name The full match and short match points assigned to the city The full match and short match points assigned to the first name The full match and short match points assigned to the address line 1 The full match and short match points assigned to the address line 2 The full match and short match points assigned to the address line 3 The full match and short match points assigned to the country code The full match and short match points assigned to the state code The full match points assigned to the id number The full match points assigned to the credit card number The full match points assigned to the membership card number How to create an expression by combining fields 1 SETUP On the CONFIGURATION menu click MISCELLANEOUS and then click PROFILE MATCH POINT Select the required profile match setup Click New to display the list of available fields 19
35. information Please note that once this information is cleared it is not possible to identify the profile as processed Press this button to clear all filters Press this button to clear all profiles from the filter as being below limit Enter a limit for the profiles to be cleared from the filter when pressing clear below limit Select this option to access the match point setup configuration See Setup Configuration Miscellaneous Profile Match Point Setup for more details The profile merge action Defines the limit used for the merge process Press this button to refresh the screen for example when changing the profile filter Displays the applied profile filter for the actions Following choices are available Selected the selected profiles Filtered all profiles to which the advance query applies Every profile all profiles This option is controlled by the parameter Enable duplicate search under Setup Configuration Global Settings Profile 1 tab Duplicates functionality is controlled by the user right Profile duplicate search under Setup Configuration Users User Definition Rights Customer Profiles Note When using Suite8 Central functionality this option has to be run before synchronising profiles with the master Customer Profiles Remote Profile Search From the customer profile search navigator select REMOTE SRC to activate remote profile search The follow
36. ing dialog box will open Remote search can be automated with the flag SEARCH REMOTE ON PROFILES GRID For each profile query remote search is activated Automated search can be deactivated on the customer profiles navigator by selecting the field DISABLE REMOTE SEARCH This is only available at partner hotels HTML Files It is possible to check the type of guest when requesting remote html files Checks are performed on remoteprofile_ind htm remoteprofile_comp htm centralprofile_ind htm centralprofile_comp htm If one of the files exist the following suffixes for centralprofile htm qry and remoteprofile htm qry can be used cmp ta erc ind ven mp each represents one customer internal category Profile type xcca_internalcategory The suffixes can be separated with _ For Example remoteprofile_cmp htm remoteprofile_cmp qry centralprofile ta html This functionality is also available for local html files The naming convention such as usr xy companyprofile ta htm can still be used If a file with a certain suffix is not found for example on companies the search will be done on emp suffix if there is no result the search will be performed without prefix Customer Profiles 45 4 Fidelio Server Activity Log The following activities are recorded in the server activity log for Fidelio Server e Suite8 Central Profile sync e CRS Configuration sync e CRS Item sync The last 10 succe
37. ions amp Availability Availability Cross reservations Remote Profiles This option is only available for partner hotels It consists of 3 options Synchronization Synchronization Log Translation Test Suite8 Central 5 Synchronization Select this option to run profile synchronization with the Master Hotel If a global profile is selected all links such as family individual or company linked profiles will be synchronised with the global profile Each time a reservation is made using a global profile or a profile which has been uploaded the profile information will be synchronised Remote profile synchronization dialog box Field Definition Last synchronization Last time of profile synchronization on Shows the last time profiles have been synchronised on the client client Last time of profile synchronization on Shows the last time profiles have been synchronised with the server master Ignore last synch date Check every Select this field to ignore the last synchronization and check profile every profile Profile Status screen Click the NEXT button to open the profile status screen Button Definition Edit Select a profile and click the Edit button to edit the profile Merge Select a profile and click the Merge button to merge the profile Rules Click the Rules button to view the merge rules for matched but not merged profiles Refresh Click the Refresh button to refresh the screen Check box Status O
38. match sets are defined for profile upload at all partner hotels and a profile match set for remote profiles at the master hotel Configuration includes Defining profile matches Setting up connection information Configuration of Translation Table for the profile information Defining profile matches Profile match sets base on a point system A total number of points can be distributed to fields by assigning points to each field For Suite8 Central a local profile match set is required in each property for duplication check a remote profile qualifier at the master hotel and an upload qualifier for the profiles uploaded from partner hotels to the master hotel Setting up connection information Data exchange is performed via Fidelio Suite8 XML Interface It is possible to configure the connection information at the master property and when all XML Interfaces are up and running getting the information of all connected partner hotels from the master Note Please make sure that all properties use a secure Internet Connection ssl Configuration of Translation Table for the profile information Profile synchronization is performed by means of translation tables once the master and partner hotels have been defined for connection profile match sets configured and xml interfaces up and running the translation tables can be set up for each hotel at the master hotel Translation tables are defined from the master hotel to the partner hot
39. nly be used at the master property Run duplication check for each property Setup Setup A clean profile database is mandatory with Suite8 Central Configure partner hotels and setup Translation XML Interfaces have to be up and running at the partner and the master hotel in order to configure translation tables for the corresponding property Setup translation is only available at the master hotel via the option SETUP TRANSLATION under Setup Configuration Miscellaneous Partner Hotel However the translation can be tested from each partner property using TRANSLATION TEST from the Suite8 Central drop down menu under REMOTE PROFILES Configure Partner Hotels Under Miscellaneous Partner Hotels the partner hotels can press GET FROM SERVER button to receive all connection information from the other connected partner hotels once the master is configured and connection details to the master have been entered After all partner hotels have been added each one needs to be edited and configured Partner Hotels edit dialog box Field Definition Code The code of the partner hotel Name The name of the partner hotel URL The URL address for the connection for example if the XML Interface runs on the master hotel it is http the ip address of the partner hotel the port V8 FideliolSWrapper dll FidelioXMLInterface DataHandler ic the code of the hotel User The user has to exist in the corresponding hotel Password The pa
40. ole is opened Defines the difference allowed to be still considered as similar string It is used for profile merge to identify if two strings are similar or not Higher value means more differences are allowed 0 means strings must exactly match We recommend a value of 20 25 To determine the percentage of similarity the total characters of the longest string are taken and divided by the sum of the number of keystrokes needed to make the strings equal times 100 For example the field Address street 1 can be filled with Green st Green street or Green st In this case the longest string without spaces and points is 11 characters the number of keystrokes needed to match the longest string is 4 The percentage in this case would be 36 3636 4 100 11 String similarity percentage guarantees a better profile match as the 3 different ways of spelling street are excluded Note The following characters will be ignored S E W amp _ lt gt and space The profile merge rule setup for the upload The profile merge rule setup for remote profiles Only available at the master hotel Defines the delay for batch process in milliseconds When initializing the first time the server is busy with the processes therefore we recommend to set a delay for the batch processes Defines the number of profiles included in one batch Check YES Blank NO Check YES Blank NO Select the colou
41. play profile match numbers below matching limit Refresh profile search behind match console Needs to be activated for statistic upload to the maser Statistics are uploaded to the master during Night audit Records processed are marked with Shis_imported 1 in the history table SHIS Statistic initialization needs to be run from the developer maintenance screen Currently SMAN SHIS and SRPD are transferred completely Remote profiles will be checked for possible duplicates in the local database before inserting Defines if Profile lookup can be done in other connected hotels not only at the master Only possible for hotels where PROFILE LOOK UP is activated under Partner Hotels The screen popping up upon upload will be closed automatically Needs to be set if PERFORM AUTOMATIC PROFILE SYNCHRONIZATION DURING NIGHT AUDIT is activated For each profile query remote search is activated Slows down the system but can be deactivated on the customer profiles navigator by selecting the field DISABLE REMOTE SEARCH Only available at partner hotels Defines the colour in which remote profiles will display The remote html file will be displayed automatically Defines if profiles match between master and remote hotels will be used Enables the profile match console on customer profiles Display profiles found with less points than defined on the Limit field of the Profile Upload Qualifier Only available at partner hotels Shoul
42. r for the remote profile Check YES Blank NO Check YES Blank NO Check YES Blank NO Check YES Blank NO Check YES Blank NO Select from list box Select from list box Enter a value Recommended delay is 3000 Enter a value 31 32 Maximum number of Enter a value profile sync retry after error Recalculate profile If activated then the points will be recalculated Check YES points after edit after editing the profile Blank NO Perform automatic Defines if profiles will be merged automatically Check YES profile merges for upon profile synchronization Blank NO profile synchronization Remote reservation Defines if remote reservation search is enabled on Check YES search on reservation the reservation navigator Blank NO navigator Central Defines if central correspondence lookup is Check YES correspondence enabled in CRS installations Blank NO lookup Suite8 Central 1 Tab Partner Hotel The options on the Suite8 Central 1 tab are used to configure the basic informationand parameters for Suite8 Central the options available are dependant upon whether this is the master hotel or a partner hotel Suite8 Central 1 Tab Partner Hotel Field Definition Html directory for web Defines where on the xml interface the html files are services located path on xml interface Each hotel needs to enter the path to which the html files will be copied to be available for view on the master and othe
43. r partner hotels Code of the hotel in Defines the code of the partner hotel in the master primary db database table This needs to be configured on each hotel with its own hotel code This hotel is primary Indicates the master hotel This is only defined on the master hotel Configure partner Press this button to view the partner hotels hotels configuration under Configuration Miscellaneous Partner Hotels Profile merge rules Press this button to view the profile merge rules defined under Configuration Miscellaneous Profile Merge Setup Upload locally changed Locally changed profiles will be uploaded during profiles automatically night audit Only available at partner hotels If Fidelio Server is running this setting does not need to be activated Perform automatic Locally changed profiles will be synchronized profile synchronization automatically during night audit If Fidelio Server is during night audit running this setting does not need to be activated Legal Values Enter the path Enter the hotel code Check YES Blank NO Check YES Blank NO Check YES Blank NO Setup Setup Upload statistics to the master hotel Remote Match Check before inserting to database Allow profile lookup in non primary hotels Close upload log screen when finished Search remote on profiles grid Coloured remote profiles Display Remote HTML automatically Central profile initialization Dis
44. rofiles It can also be used to define points for different membership types or for assigning points if an individual or company link exists The name of the field that should be included in the match The condition for the field The similarity percentage for the field If this is empty the default from global settings will be used The number of points assigned to the field Priority Conditions for Local and Remote setup The priorities for the conditions are as follows e If equal is filled then equal points are calculated e If all fields are included in the point distribution then first equal then sub string points then sub anywhere points are calculated e If only similar is filled then only the points for similarity match are calculated Setup Setup If all fields are included in the point distribution the content of each field is compared and decided which point calculation to perform for example for an address entered as follows on the source profile Source Smith Jon Berlin 030 1232 Target Check to Perform Smith Equal Jona Substring Berlin Similarity 0301232 Sub anywhere Note There could be two reasons for 0 points meaning no profile found No match for the condition or Not configured Profile Match Point Setup dialog box for the type Upload Qualifier Field Code Description Separate rules for companies Individual Profiles Company Profiles Match limit Case sensitive
45. rofiles grid Linked profile download maximum distance 0 e r Micke r IV Third party profile search Central profile initialization Interface code MPY 5 r Timeout Extended String similarity percentage fo Timeout sec D Upload match rule e Server profile match rule Synchronization employee nA Disable automatic profile merge Delay i E y in batch processes ms 0 Send reservation confirmation email 7 Show confirmation screen if email has been sent Number of Profiles in one batch between delays 50 z Task and activity synchronization Maximum number of profile sync retry after error 99 G Uploaded statisticaurrency d Recalculate profile points after edit Perform automatic profile merges for profile synchronization IT Contract synchronization Central bonus point management E IS Central correspondence lookup Suite8 Central 1 Tab Partner Hotel Field Definition Html directory for web Defines where on the xml interface the html files services are located path on xml interface Each hotel needs to enter the path to which the html files will be copied to be available for view on the master and other partner hotels Code of the hotel in Defines the code of the partner hotel in the master primary db database table This needs to be configured on each hotel with its own hotel code Remote reservation search on reservation navigator Legal Values Enter the path Enter the hotel code
46. s Partner Properties From the Options menu on the customer profiles navigator the following options are available from the partner properties Remote HTML Compare Use this option to compare the HTML file of the selected local profile with the remote profile html Remote HTML Information Select this option to view only the remote profile s html Partner HTML s Select this option to choose the HTML file for the selected profiles from the list of partner hotels Remote match This option can be used to match the remote profile if the profile is already linked a corresponding message is displayed Remote merge This option can be used to match amp merge the remote profile the merge screen is displayed Remote merge log Selecting Remote merge log displays the merge log file Clear link to remote profile This option can be used to clear the link with the remote profile Remote difference This option can be used to view the differences with the remote profile This option is used to match and merge profiles with the master and remote hotels It is possible to select one of the mentioned advanced search criteria except duplicate and then press the MATCH button When pressing the match button the profile filter selection dialog box for the remote match appears Remote Match Console HTML compare to candidate Match and merge with candidate Customer Profiles 39 Remote Match Console Remot
47. s from third parties Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third party content products and services Oracle Corporation and its affiliates will not be responsible for any loss costs or damages incurred due to your access to or use of third party content products or services Contents ye TOE RE EE ege EE EE E RE EE EE eeg 4 Audience N EE ER ER venkat es E Need aes Aiwa Ban aes 4 CustOMeErSUpPPOMt wisi RE EE nes a eds ata eR ecclesia ave ee Nee 4 Documentation joist EE RO ER OR EE OE EE EE 4 Revision EE AE RE ER EE OD ER EE 4 Ri ee EE EE EE EE OE EN 5 ureegen eege ER GE Ee EE Ee 5 Remote Profiles enar eeaeee ee eresten N EE ese Ge ere ES de gee Ee EER 5 Single Remote Reservations crs EE EE OE AE EE iE 7 Multiple Remote Reservation iese see se se se ke ke ee Re Re ee Er oni Se ke Re Re ee Re ee ee 7 R moteAvaila bility ee Eegenen ER ge Ee e DE ER ee ee Ges Ge ER ge ee oe 7 e EE EE a COT To EE 7 Reservation Upload Susi EE Ee deat Beast N E et Beate Ee nel ee ie es 8 Remote Conference Diaryo peins an e a e aa a a 8 2 Setup E A T 9 Prereguisites EER ER cobs EE AEE E AAE 9 Profile Match Point Setup eeseseeeeeesesesesesrsrsrsesestserttrtsrsrsrsrsrsrstststseteetestsrsrsrsrsesesesesertrere 12 Profile Merge EE EE GE EE EE 21 Profile Merge S tu piv issie es sesde ese n OE EEN Ge eg en ey ed Ge eks veeg ERG Eg se Ek ee eke ge Ene 21 Inter
48. sed for duplication check Defines the point distribution for the local profile match qualification when comparing potential duplicate profiles For Suite8 Central this match set needs to be defined in the master and all partner hotels Remote profile match Match Point Setup used for Suite8 Central only it is only available for the property defined as master hotel It defines the point distribution for the remote profile match Upload Qualifier Match Point Setup used for Suite8 Central Defines the profile match qualifier for the upload of profiles to the master hotel Miscellaneous Interfaces Profile match set used by XML interface for Fidelio Suite8 home page amp the V8 Online Interface This profile match defines a full 100 land short partial match for the fields Local Profile Match Point Setup For the profile match set types Local and Remote points are distributed and additional priorities with conditions to these fields can be set Setup 13 Case sensitive I Similarity 0 Si Filters connected with operator or Upload Oualifier Profile Match Point Setup The profile type Upload Qualifier requires point distribution for the fields which should be filled On the tab Field Value Points additional upload gualifier can be defined For example to also include profiles if a certain field is filled with a certain condition Company profiles Points Field Value Points
49. ss this button to cancel merge Select a row on the left and press this button to copy the selected information to the right Select a row on the right and press this button to copy the single row to the left Press this button to copy all information to the right side Press this button to copy all information to the left side Note Items marked as DON T TRANSFER in the translation setup of the selected property in the master are indicated with an X highlighted grey on the remote profile merge dialog box It is not possible to merge these items however the difference is indicated Customer Profiles CRM Duplicates Duplicate functionality is used to find match and merge duplicate profiles Use advanced query to enter selection criteria and click the DUPLICATE button to access the duplicate console or select duplicate console without filtering profiles The selection criteria dialog box for the duplicate console appears Duplicate Console displays the duplicate console View last merged profile only available after a profile has been merged Allows the last merged profile to be viewed in HTML format Pot Duplicate select this option to view the sub grid with potential duplicate profiles Duplicate Console Profile Duplicate Console Statistics Point calculation actions Profile actions Number Percentage E Search for not processed profiles J gt gt Merge over limit Duplic
50. ssful and unsuccessful entries are kept If CRS is installed in the property then Suite8 prompts a warning window after login if there is no successful log entry within the defined number of hours for each activity The CRS monitoring dialog also shows the status Warning for properties that have no successful log entry within the defined number of hours The number of hours after which a warning message is displayed is defined via the option Fidelio server activity warning hours under Setup Configuration Global Settings Generic Generic 3 tab The deactivation of the display of the warning message for users is controlled by the parameter Disable warning for users under Setup Configuration Global Settings Generic Generic 3 tab Fidelio Server Activity Log 47 5 Index C Configuration Dieter 9 H Hotel Connector Conriguration oki ei 9 e 5 Multiple Remote ReservatiOn iis 7 Remote Availability iii ee 7 Remote Protles ee 5 Single Remote Reservation ss 7 Statistic Upload ee 7 Index 49
51. ssword for the user in the partner hotel Active Defines if the hotel is active or not Profile Lookup Defines if profiles can be looked up in this hotel Remote reservation Defines if remote reservations can be done in this hotel Remote Availability Defines if availability can be checked for this hotel Conference diary Defines if Conference diary can be checked for this hotel With Fidelio Server the profile synchronization process and reservation upload will take place automatically 11 B Fidelio Server X File Options Service Name Status Auto Run Mail Server Stopped R Socket Server Stopped J Stop Top Line Profit Interface Stopped Details Night Audit scheduler Running va a Aara Remote profile synchronization Stopped Ie setup Remote reservation upload Stopped Info Board Stopped To configure database connection select the option to configure and press the SETUP button E Auto Profile Sync Setup Profile synchronization runs after every 20 EI Database setul Name DB Service Usemname Password j New e Delete XXXXXXXX Profile Match Point Setup This option is used to define match sets for profiles and is accessible via the MISCELLANEOUS section of the configuration menu Profile match sets are required for duplication check the web booking engine Fidelio Suite8 home page the V8 Online Interface and Suite8 Central functionality Each module requires its own type of profil
52. t time and default loaded days taken from Global Settings Conference Activating the HTML check box shows the html by clicking on the event To close the html the check box has to be cleared Suite8 Central Setup 2 Setup Prereduisites XML Interface Server Communication is performed using Fidelio Suite8 XML Interface which has to be installed at the master and all partner hotels e See hard ware requirements for V8 clients e Microsoft Internet Information Server v 5 0 or higher Or e Apache 1 3 x e MSXML 3 0 preinstalled with Windows XP Tips amp Support for the XML Interface Server on Windows 2003 Using Windows Server 2003 requires the following action 1 Open ADMINISTRATIVE TOOLS INTERNET INFORMATION SERVICES IIS MANGER 2 Select WEB SERVICE EXTENSION 3 Select ALLOW ALL UNKNOWN ISAPI EXTENSIONS from the right mouse short cut menu Microsoft Internet Information Server v 5 0 or higher Microsoft Net Framework 1 1 In a first step the master hotel has to be configured If the master acts as an active hotel it is necessary first to clean the profile database by using duplication check For all connected hotels the profiles have to be clean and a clear structure on how to enter profile information has to exist before activating Suite8 Central Profile qualifier sets have to be configured to run duplication check These tasks have to be done in the master and in each property individually In a second step profile
53. ters the number of keystrokes needed to match the longest string is 4 The percentage in this case would be 36 3636 4 100 11 String similarity percentage guarantees a better profile match as the 3 different ways of spelling street are excluded Note The following characters will be ignored S E A amp _ lt gt and space The profile merge rule setup for the upload Select from list box The Profile merge rule setup for remote profiles Only Select from list box available at the master hotel Defines the delay for batch process in milliseconds Enter a value When initializing the first time the server is busy with Recommended delay is 3000 the processes therefore we recommend to set a delay for the batch processes Defines the number of profiles included in one batch If activated then the points will be recalculated after Check YES editing the profile Blank NO Defines if profiles will be merged automatically upon Check YES profile synchronization Blank NO Defines if remote reservation search is enabled on the Check YES reservation navigator Blank NO Used for automatic Upload Defines the max number of points for the match limit For example if a profile is created by ignoring all messages this will check for each upload the profile again for possible duplicates Defines the minimum number of points for the match upload Setup Setup Linked profile upload maximum distance
54. that can be added to the customer profiles grid Field xcms globalid xcms_automergeerror xcms_automergeerrorid xcms_automergeerrortext xcms_centralsynctimestamp No duplicates Remote link Matchpoint xpmi_candiate_xcms_id xpmi_timestamp xpmi_uploadpoint Duplicaterecords Duplicatecount Duplicatebestpoint Duplicateexists Noduplicatecount Wphsid Remotedisplay Definition The global id provided upon synchronization Error flag indicating the date of an error during auto merge The type of error 0 error 1 merged to another profile remotely 2 profile was not uploaded because it had a match point sum higher than configured max match points The error information The time stamp when the profile was synchronized Profiles marked as not being a duplicate The remote link The match points XPMI is the Profile match and merge initialization table The xcms id of the duplicate profile The time stamp The initial profile upload points The number of duplicate records Indication if duplicate exists Excluded from duplicate count The id of the partner hotel Indicates if the profile is displayed remotely Customer Profiles Note The field XCMS ORG WPHS ID can be added using screen painting functionality This field contains the original ID of the partner hotel It is filled when the profile is downloaded from the partner hotel for manual changes it can be added using form customization Customer Profile
55. tner Master Value Remote Profile Merge Setup This option is used to configure the rules for profile synchronization with the master hotel and is accessible via the MISCELLANEOUS section of the configuration menu These settings are used when profiles are matched but not yet merged Name Desipton _ Partner entered only Master entered only Both entered Partner entered only xcms_name1 Name 1 Ignore Ignore Ignore XxX Ignore xcms_name2 Name 2 Ignore Ignore Ignore xcms_name3 Name 3 Ignore Ignore Ignore B Copy Xcms active Active Ignore Ignore Ignore xcms_inactreason Inactive reason Ignore Ignore Ignore Master entered only xcms_inacttime Inactive time Ignore Ignore Ignore Ka Ignore xcms_creditstat Credit status Ignore Ignore Ignore xcms_credreason Credit reason Ignore Ignore Ignore B Copy xcms_credtime Credit status cha Ignore Ignore Ignore xcms_wlan_id Language Ignore Ignore Ignore Both entered xcms_nomailing No mailing Ignore Ignore Ignore XxX Ignore xadr Address Ignore Ignore Ignore xcom Communication Ignore Ignore Ignore D Apply Master Value xcno Notes Ignore Ignore Ignore xcid_title Title Ignore Ignore Ignore Apply Partner Value xcid_addrgreet Address greeting Ignore Ignore Ignore Synchronization xcid_lettgreet Letter greeting Ignore Ignore Ignore xcid_birthtime Birth date Ignore Ignore Ignore 2X Ignore xcid_birthplace Birth place Ignore Ignore Ignore xci
56. ut of date Profiles modified at remote hotel and not changed locally Upload merge rules are applied Modified Profiles modified locally and not changed at remote hotel Download merge rules are applied Merge Profiles modified both locally and at remote hotel Must be merged manually with visual merge screen Local only New profiles not yet uploaded or profiles for which no match point or upload points have been calculated since last change Synchronization Log Select this option to view the synchronization log This option is only used in partner hotels Translation Test Select this option to perform a test of the translation tables with the master All translation tables will be checked and a list of not assigned translation tables will display Suite8 Central Single Remote Reservation Use this option to create a reservation in one remote property To create a reservation in one remote property 1 Click the SUITE8 CENTRAL menu and select SINGLE REMOTE RESERVATION to display the Calendar screen 2 Under Hotel select the property from the drop down list of all connected hotels for the reservation 3 After selection and entering the reservation and rate guery the reguest is processed to the selected partner hotel and returns rate availability for all available rates of the selected hotel 4 Select a rate to open the profile search screen in the remote hotel the selected profile from the remote hotel will be synchronised
57. utomatic synchronization Defines if a profile will not automatically be merged locally if it was merged manually remotely The global time out used if the xml is not responding Defines if an email confirmation letter is send to the guest when a remote reservation is made Defines if a confirmation screen is displayed once the email has been sent Defines if Task and Activities are synchronised Upload statistics currency Locally changed profiles will be uploaded during night audit Only available at partner hotels If Fidelio Server is running this setting does not need to be activated Locally changed profiles will be synchronized automatically during night audit If Fidelio Server is running this setting does not need to be activated Needs to be activated for statistic upload to the maser Statistics are uploaded to the master during Night audit Records processed are marked with Shis_imported 1 in the history table SHIS Statistic initialization needs to be run from the developer maintenance screen Currently SMAN SHIS and SRPD are transferred completely Remote profiles will be checked for possible duplicates in the local database before inserting Defines if profile lookup can be done in other connected hotels not only at the master Only possible for hotels where PROFILE LOOK UP is activated under Partner Hotels Check YES Blank NO Enter the code Select from list box Check YES Blank NO
58. y the default from Global Settings Suite8 Central tab will be used This is a multiple filter option and is defined per rule The Default is 86 behaviours that connect with and making every filter field mandatory if it is not empty With the option FILTERS CONNECTED WITH OPERATOR OR only one of the filtered fields has to be equal or similar depending on the Similarity filter setting Defines that the points can be distributed for individual and for company profiles separately Note Using multiple filters slows down the calculation process Activating Similarity filters allows more precise definition of fields selected as Filter When activating the Similarity filters the next two options for filtered fields are available Setting the percentage to 0 means no difference is allowed for filtered fields and setting the value to 100 means no match required for filtered fields 15 16 First n letters must match Individual Profiles Company Profiles Points Value edit Set value Check Uncheck Egual Substring Sub anywhere Similar Mandatory Filter Field value points Field name Value Similarity Points This option allows defining a number of characters that have to match in the beginning of filtered fields For example setting the value to 3 means the first 3 characters have to match The more letters are entered the faster the search can process Only displayed if the option SEPAR

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