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Joyfax Server User Manual - JoyFax Fax over IP(FoIP) fax server

1. P R P You should find that modem which name contains a character that cannot be recognized with Joyfax Server e In order to fixthis problem you have to update the Modem drivers manually To prepare for updating modem drivers o Click here to download the lastest release drivers i e USR5637 2kXpVista32 bit exe O Extract the drivers to C USR 5637 double click the USR5637_2k_XP_Vista_32bit inf file to open with Notepad o Replace the string Modem2 U S Robotics V 92 USB Modem as Modem2 U S Robotics V 92 USB Modem II The string name may be Modem PCI ModemlEXT ModemlEXTPNP and ModemlUSB etc 159 USR5637_2k XP_Vista_32bit Notepad File Edit Format view Help controlFlaqs ExcludeFromse lect USB VID_OBAF amp PID_0303 fg LS Mfg uU o On File menu click Save As type USR5637_ILinf Include the inverted commas click Save and then close Notepad Right click U S Robotics V 92 USB Modem 2 modem select Update Driver The Hardware Update Wizard will begin Select No not this time click Next Select Install from a specific location Advanced and click Next Select Don t search I will choose the driver to install and click Next Windows will show you the current driver that is installed for the modem Click Have Disk click on Browse to point to C US R 5637 choose the USR5637_Iinf file click Open click OK Windows will show the selected driver U S Robotics V
2. The Fax section shows the parameters used for converting a document to Fax format it contains the following items e Use Joyfax Server s global settings Local manual settings Specifies whether to use the server s settings or local settings e Print Quality Specify the default desired resolution for the fax message e Bayer Dithering Specifies the value of bayer dithering algorithm e Minimum Black Comparison Maximum White Comparison Specifies the value of the Minimum Black and Maximum W hite Comparison Note To get the best effect of the facsimile please adjust the dithering Min Black or Max White Comparison options e Adjust ton normal size Adjust the zoom scale when converting a image file to facsimile format Fit to Adjust the zoomscale fit to Whole Page Page Width or Page Height 70 e Orientation Specifies how the image is positioned on the page Portrait orients the image vertically Landscape orients the image horizontally e Margins Specifies separate margin values for the top right bottom and left margins in Inches e Retries Specifies how many times the faxserver try to send the faxif it is undelivered e Intervals The interval in minute that the Fax Server try to resend the fax Page Section i Joyfax Client Options 89 General Gp Fax r Page Cover Page imal Default Cover page template Fax cover sheet Professional design 7 Header amp Footer Default Header amp Footer template
3. 4 Click OK to save your configurations 5 Dialing rules Phone number Dial as 311 234 5678 13112345678 long distance call 311 345 1234 13113451234 long distance call 311 345 6789 3456789 local call 312 234 5678 3122345678 local call 318 234 5678 3182345678 local call 313 234 5678 13132345678 Usiesu Sse call Does my modem support Caller ID First make sure you can see the Caller ID information from a normal telephone LED displayer Then do the following Launch Joyfax Server e Click Stop Sending and Stop Receiving buttons on the toolbar e Select Server menu click Devices Settings the Fax Devices Settings dialog box will be displayed e Select the Fax Modem you wish to check in the Devices list click Caller ID Detection button e In Caller ID detection dialog box press Detect Now button the software will automatically check the available AT command e Follow the prompt click Test Now button then dial your phone by using another phone e IfCaller ID is not working you will only see the word RING for each incoming ring If this is the case try another Caller ID Command and try it again e IfCaller ID is working you will see the word RING followed by one or more additional data lines The word RING will then continue to appear for each incoming ring AT V CID 1 OK Thi Sipe a x Pre ATZ i Your Modem can support Caller ID feature The AT Command 4T VCID 1 has b
4. Installation Of The AYM ISDN CAPI Port Driver Modems Port MSN AVM Test Connection Fast Internet over ISDN The AVM ISDN CAPI Port Driver offers you several virtual modems in Windows P 2000 Click on the question mark in the title bar and then on a modem type to learn more about the different virtual modems For addional help use the Help button A Both of the following modems must be installed Virtual Modems 7 AVM ISDN Internet PPP over ISDN CIV _AVM ISDN RAS PPP over ISD 7 AVM ISDN SoftCompression X 75 V 42bis Version 01 03 03 P AVM ISDN Mailbox X75 I AVM ISDN FAX G3 CARI AVM ISDN Analog Modem 32bis iJ COMMON ISDN INTERFACE Cancel Help 171 Installation Of The AVM ISDN CAPI Port Driver Modems Port MSN AVM Test Connection Fast Internet over ISDN With the help of the options below you may change the internal representation of the virtual modem AVM ISDN Custom Config in Windows P 2000 In general the default settings can be used You should only assign a COM Port to the virtual port if you work with Dial Up Networking programs that require COM ports These are primarily older programs such as Windows 3 x which do not support the UNIMODEM architecture of Windows XP 2000 Virtual Port for the AVM ISDN Custom Config modem AVM ISDN CAPI Port LEC B Must be a COM port Cancel Help 2 Test the installed modem Open the
5. 311 234 5678 13112345678 long distance call 311 345 1234 13113451234 long distance call 311 345 6789 3456789 local call 312 234 5678 3122345678 local call 318 234 5678 3182345678 local call 313 234 5678 13132345678 long distance call 19 Configure Fax Devices Before configuring fax devices you must Stop sending receiving fax services and then 1 On Server menu click Devices Settings 7 Fax Devices Settings Fax Devices Device name has the character will not be detected please add it manually COM2 Topic 56k External Data Fax voice Modem 2 Settings for selected modem a Detect Devices a Configure Manually al Licensed Fax Line s 2 Fax number TSID String Fax class CLASS 1 Default v Answer on Ring Reset String AT v Caller ID String Init strings AT amp FE0Y1 amp C18 amp D250 0 Enable Sending Faxes vV Enable Receiving Faxes Can t detect my modems Ff OK Cancel Fax Devices Settings dialog boxcontains the following items O O Devices Allows you to choose a modem to configure settings Detect Devices Click this button to automatically detect all connected modems Fax number Specify the faxnumber for the selected fax device TSID String Specify the transmitting subscriber ID TSID sent by the Joyfax Server to a receiving fax machine Fax Class Use Class 1 unless your modem do
6. Body You have recieved a pages page fax message from CSID FAXNUMBER at DateTime 185 When opening the software you receive Runtime error 71 disk not ready Cause The software cannot write to the set data path This can be caused several ways e the set data path does not exist e you do not have read write access to the data path Resolution Reset the data path Select Defaults gt Set Data Path Reset the path even if it is already set correctly Then try again to create a report Verify the data path exists Select Defaults gt Set Data Path Note the path you have set Then browse to that location on your computer to verify that it exists Verify your access to the data path Select Defaults gt Set Data Path Note the path you have set Then browse to that location on your computer Check the folder properties to ensure you have read and write access to the folder Workaround If you are unable to open the software it is possible to modify the data path set in the Config ini file Browse to C Documents and Settings All Users Application Data JoyFaxChient directory Use a text editor NotePad to open the file Config ini Edit the XXXXX UserFolder information to force a new data path see example below Then save the file and try to access the program again Sample Config ini demo UserFolder C Documents and Settings All Users Application Data JoyFaxClient demo General ServerIP 192
7. Compact Digital Signature k gt Default Digital Signature file C Program Files Joyfax Server Signatures ample png Browse r Position on Page Margins pixels Bottom Left Horizontal 150 Bottom Right Vertical 150 r Action v Always Sign Faxes Q For best results use the black and ian All white alpha transparent GIF or PNG Sign All Pages images Sign First Page only Sign Last Page only Show Me a Sample 3 Cancel The Page section contains the following items e Default Cover Page Specifies a default cover page for all new creating fax e Default Header amp Footer template Specifies a Header and Footer template for all new creating fax e Default Digital signature file If you want to automatically apply a digital signature to faxes use the browse button to select the graphic file to use e Postion on page amp Margins Set the desired position to use for the signature e Action Set the default action for the signature 71 To login to Joyfax Server 1 Double click on the Joyfax Client icon on desktop the User Login dialog boxappears on the screen 2 Type the Server address User name and Password then click the Login button 3 At the first time you logging in a fax server the Joyfax Client Options dialog box will be displayed change all aspects if it s necessary and then click OK to continue 4 Now Joyfax Client is ready for you to send amp receive fax 72 User
8. e To change the grid color Open Registry editor Start gt Run gt Regedit Navigate to HKEY_CURRENT_USER S oftware J oyfaxClient J oyfax Cover Page Editor Application set the ColorGrid s value you desired such as cOc0c0 127 Fax Editor for Joyfax Server Fax Editor is an application that allows users to view and edit fax message To open the Fax Editor In Joyfax Client or Joyfax Server main interface double click a fax item and then the Fax Editor will be displayed E Fax Editor for Joyfax Server 2D2F9CA6D5BCH5EA9A657D0683CB51279 MBR File Edit View Pages Zoom Tools Help RAHE ADR BDA RK AQ HEL LHRA Y Rv oe L aa er c c d Text Stamp 7 gs Image Stamp Burn annotations Thumbnail aX SOFTWARE LICENSE AGREEMENT PLEASE READ THE FOLLOWING SOFTWARE LICENSE AGREEMENT CAREFUL YOU PROCEED WITH THE INSTALLATION YOU ARE ONLY AUTHORIZED TO USE THE SOFTWARE WHE si THE FOLLOWING LICENSE AGREEMENT BY USING THE SOFTWARE YO AGREEMENT IF YOU DO NOT AGREE WITH THAT LICENSE AGREEMENT YOU SOF TWARE FROM YOUR HARD DISK OR YOU HAVE TO RETURN THE COMPLETE MONEY GRANT OF LICENSE By paying the license fee the licensee is granted ty Bt is named in the license ept it is explicit allowed by law software for archive purposes or when it bt allowed to make copies of the software for ASSIGNMENT OF RIGHTS Yo 7 to Gansfer the right of using the software to others when the lens of his agreement are accepts n you
9. E mail Address Group NAME COM PANY DEPA JOB 555555 M OBILE 444444 EM AIL A DD my Group Click here to download the sample file contacts_demo csv 2 Importing the CSV file e On Contact menu click Import contacts e Locate the CSV file you want to import press Enter e The Import Contacts dialog box will be displayed and give you statistics on how many contacts were imported e At last click Close button to close the dialog box Users and Groups Each client must have an account in order to log in the Joyfax Server This account is used to identify the client A group is a number of zero or more users usually with the same job description or in the same department This help section contains the following topics e Managing Groups e Managing Users e User permissions Note An user doesn t have to be a member of some group 55 Managing Groups When you click the User Group button on the toolbar the User group manager dialog box will is displayed It contains the list of user groups and the buttons to manage it 2 User group manager AR New Bede B pekte IE cose Name Description Human Resources Marketing and Sales Research and Development The Group List has two columns which display the main information on users e Name Shows a group s name e Description Shows a group s description if you entered it This help section contains the following topics e Add new g
10. On the Contact menu click Contact groups 2 The Group manager dialog box will be displayed click New button 3 Inthe New Group dialog box type a group name description and click OK Edit Contact Group To edit an existing contact group 1 On the Contact menu click Contact groups 2 The Group manager dialog box will be displayed select a group you want to edit and click Edit button 3 In the Edit Group dialog box make all required changes and click OK to save them 47 Delete Contact Group To delete an existing contact group 1 On the Contact menu click Contact groups 2 The Group manager dialog box will be displayed select a group you want to delete and click Delete button 3 You will be asked to confirm this action If you are sure click Yes Managing Contacts When you click the Contact list button on the toolbar the Publice Contacts dialog box will is displayed It contains the list of user accounts and the buttons to manage it Public Contacts BP New ede e Delete Full Name Group Fax Phone Mobile E mail amp Sharon Kozey us 860 429 6419 ashfordsrc hotmail co amp Gail Nolan US 860 242 0183 bloomfieldiscovery sb amp Marie Watson us 203 314 8310 mariemwatson gmail Marybeth Stickley US 203 332 2830 mstickley bridgeporte amp Donna Osuch 860 582 9559 donna osuch ctunitec amp Shelly Flynn 860 537 0717 sflyn330 colcesterct Kathryn M Hassler CA 860 423 34
11. The USER who send the inner fax e Quality Resolution of the fax Low 204 X 98 High 204 X 196 e Pages Shows the total pages of the fax e Size Shows the file size of the fax e Retries The number of times the fax server will try to send your fax e Status The sending result ofa fax item For more detail see the Fax Properties dialog box Fax Preview Area Fax Preview Area shows the contains of currently selected fax item If the Fax Preview Area Book is not displayed click Phone Book on the View menu Status Bar The status bar which is the horizontal area at the bottom of the main window provides the information about the current state and any other contextual information e Content Status The description of controls on mouse over e Status The current communication status The progress window will be displayed if you click this pane e Today Displays the current date e Server Displays the currently logged in server Double click this pane to Log In or Log Out Fax Server e Current User Displays the currently logged in user name e CAP Displays the Caps Lock state e NUM Displays the Num Lock state 67 Install and Uninstalling Joyfax Client Installing Joyfax Client at client computer 1 Download the latest version of Joyfax Server installation package from our site Double click the download execute file to launch the installation Select the Client component to install a ea Launch Joyfax Client and enter the
12. To View change fax properties 1 In work area right click on a fax message click Properties on the pop up menu 2 The Fax Properties dialog box will be displayed make all required changes and click OK to save them 41 View Fax Message Open the Joyfax Browser to view the selected fax message To View Fax Message 1 In work area right click on a fax message you want to suspend 2 Click View fax on the pop up menu 42 Fax History To search fax hisotry 1 On Tools menu click Fax history 2 The Fax history dialog box will be displayed set up the filters 3 Click Search 43 Public Phone book This help section contains the following topics e Managing Contact Groups e Managing Public Contacts e Exporting Contacts e Importing Contacts Managing Contact Groups It is recommended to organize the contacts in individual groups for better overview ii Group manager AR Mew FB Edit AB Delete B close Group Name Description UK Customers from United Kingdom US Customers From United State AU C Customers from Canada The groups listview has two columns which display main information on groups e Name Shows a group s name e Description Shows a group s description if you entered it This help section contains the following topics e Add new group e Edit group e Delete group 45 Add New Contact Group To add a new contact group 1
13. 1 In Outgoing Fax press Ctrl and select all required fax messages 2 Right click on one of the selected fax messages click Resume on the pop up menu 37 Resend undelivered fax The unsuccessfully delivered faxmessages will be moved from the Sending Fax to the Undelivered Fax this allows you to send them again Ifa fax message has more than one recipients the Joyfax Server will try to send the faxto the undelivered recipients only To resend an undelivered fax 1 In Undelivered Fax right click on a fax message you want to resend 2 Click Resend on the pop up menu To resend two or more undelivered fax 1 In Undelivered Fax press Ctrl and select all required fax messages 2 Right click on one of the selected fax messages click Resend on the pop up menu Cancel receiving fax job To cancel a receiving fax job 1 In Receiving Fax right click on a receiving faxmessage you want to cancel 2 Click Cancel receiving fax on the pop up menu 39 Mark fax as removed To mark fax as removed 1 In Undelivered Received Fax right click on a receiving fax message you want to cancel 2 Click Mark fax as removed on the pop up menu Note Fax messages which were marked as removed is not deleted directly you can find it out again by using the Fax hisotry function Fax properties The Properties dialog boxallows you to control all aspects of the fax message including basic fax properties priority subject and notice
14. 110 Delete a Contact Group To delete an existing My Contact Group 1 On the Contact menu click Group Manager 2 The Contact group manager dialog box will be displayed select a group you want to delete and click Deletebutton 3 You will be asked to confirm this action If you are sure click Yes To delete an existing Publick Contact Group Note You have this function only when it is enabled for you in the Joyfax Server 1 On the Contact menu point to Public contacts and then select Group Manager 2 The Public contact group manager dialog box will be displayed select a group you want to delete and click Delete button 3 You will be asked to confirm this action If you are sure click Yes 111 Add a New Contact To create a new My Contact 1 On Contact menu click New Or directly click New Contact button on the toolbar 2 Inthe Add contact dialog box choose a group type the contact name faxnumber and more 3 Click OK to save To create a new Public Contact Note You have this function only when it is enabled for you in the Joyfax Server 1 On Contact menu point to Public contacts and then select Add 2 Inthe Add public contact dialog box choose a group type the contact name faxnumber and more 3 Click OK to save 12 Edit a Contact To edit an existing My Contact 1 Point to the Phone Book In My contacts select an existing contact 2 Right click it and select the Edit item 3 T
15. 168 0 31 LanguageID UserList 1 demo TotalCount 1 186 How to enable the Email Notification function when faxes sent Please take the following steps 1 Open Joyfax Server click Server Options 2 Inthe pop up dialog go to the Fax to Email page 3 Mark the Enable Fax to Email item then click to enable Send email notification when fax sent check box 4 At last click OK to save the changes Also please make sure these items e The email address of the user has been specified e The user has been granted this right 1 Click the User List button in the main menu double click a user 2 Inthe pop up dialog go to the Advanced page In the Outgoing fax section click to enable Send email notification when fax sent check box 3 At last click OK to save the changes 187 Can Joyfax Server support VOIP FAX was designed for analog networks and does not travel well over a VOIP network The reason for this is that FAX communication uses the signal in a different way to regular voice communication When VOIP technologies digitize and compress analog voice communication it is optimized for VOICE and not for FAX Subsequently there are a number of things you need to take note of when you move to a VOIP Phone System If you want to continue using your old fax machine and you want to connect to your VOIP Phone System its best to use a VOIP Gateway and an ATA that supports T38 T38 is a protocol designed to allow fa
16. 176 Does it matter what fax modem use for faxing 177 Why are the receiving faxes pdf attachments not readable 178 Why my computer restarts after the installation of multiple fax modems 179 How to increase Resolution Quality of sent fax 180 i fax can t be sent out due to amp quot Invalid Fax File amp quot When I send a fax from the 181 No receiving fax in my Client How to configure automatic fax routing 182 Why is fax resolution so low 183 Does my modem support Caller ID 184 How to change the email subject and body sent the Joyfax Server 185 When opening the software you receive amp quot Runtime error 71 disk not ready amp quot 186 How to enable the Email Notification function when faxes sent 187 Can Joyfax Server support VOIP 188 Only the first part of first page is send when sending a fax 189 Registering Software 190 Registering Joyfax Server 191 Registering Joyfax Client 192 License Agreement 193 Technical support 194 Beginner Guide Before using the Joyfax server please read instructions as below 1 Determine which computer on your network is best suited to act as the fax server and make sure it is accessible to other computers on the network If you wish to access the Fax Server behind a router firewall please refer How to access Joyfax Server behind a router firewall 2 Install at least one fax modem on the fax server and connect it to a telephone line 3 When you start Joyfax Se
17. 92 USB Modem I click Next to begin copying the necessary files to your hard drive click Finish to move on Repeat the above steps to update drivers for the U S Robotics V 92 USB Modem 3 modem Now Joyfax Server can recognize all of your modems 160 What does Ordinal Not Found The ordinal xxxx could not be located in the dynamic link library LIBE AY32 dll Ifthe libeay32 dIl and or ssleay32 dll are conflicting with versions from another program on the computer this error can occur There are three ways may resolve the problem e Method 1 Ifthis problem appears in windows 64bit Please open C Program Files Joyfax Server folder and right click the JoyfaxMail exe application IM32Fax dil 8 19 2009 2 43 AM DIL File 76 KB L IM32tiF dil 8 19 2009 2 43 4M DIL File 84 KB IM32xFax del 8 19 2009 2 43 AM DEL File 64 KB LE ON JoyFaxMail Properties indows xP Service Pack Az E W License In the pop up window go to the Compatiblity page Select the Run this program in compatibility mode for check box Then choose Windows XP Service Pack 2 and click OK to test again e Method 2 Download the SSL Library ssllib32 zip then extract the archives libeay32 dIl and SSLeay32 dll to C windows System32 folder on the computer e Method 3 Download the No TLS Support version of JoyfaxMail exe and then extract the file to C Program Files Joyfax Server folder You won t be able to send email through an SMTP server th
18. Alva Poole alva lt 8863546543 gt There are several methods to enter recipients e Method 1 Click Recipients button then choose public amp private contacts or Joyfaxusers from the Choose recipients dialog box Choose recipients Contact group 3 lt All Contacts gt Fax Recipients Quick filter ke Amy Witbro lt 860 253 6552 gt a Joan B lt 860 651 9096 gt Name Fax Sharon Kozey lt 860 647 5269 gt gt 5 Alex Castillofalex gt E Joan B 860 651 9096 Alva Poole alva h Kathryn M H 860 423 3436 pS Keving lt 886 324 6663 gt 3 Keving 886 324 6663 Ai h Lori Kurasz 860 376 7604 4 he Marie Watson 203 314 8310 he Marybeth Sti 203 332 2830 v gt Cone fname wicana Gpnewcanact o ae cancel Private Local contacts mi Public Remote contacts B Joyfax Users e Method 2 Enter part of the full name in the Recipients textbox then type semicolon the software will automatically search and fill in the appropriate contact or user in it The following dialog box will be displayed if there are more than one results just select a contact you want to add Check Names Several matches were found in your Address Book Please select whom you mean by sharon kozey Sharon Kozey lt 860 647 5269 gt Sharon Kozey lt 234234234 gt lt sharon kozey gt e Method 3 Enter fax number in Recipients textbox directly the following fax number are legal 1 Local Phone
19. Faxto Email Configurations 2 On User menu click User list Or directly click Usre List button on the toolbar 3 In the User List dialog box choose an user then click the Edit button located on the top side of the window 4 Specify an Email address multiple email addresses by separating with a comma 5 Click Advanced on the right side of the main window select the Forward to user s email address check box If this option is disabled select the Allow to receive incoming fax option and try again 6 Click OK to save Note Routing Rules will be applied while forwarding incoming faxto user s email addresses To forwarding incoming fax to public email addresses e See the Faxto Email Configurations topic ensure the Public Mailbox is specified Note Routing Rules will be DISREGARDED while forwarding incoming faxto a public email address 29 Automatically print incoming fax Specify a printer to which incoming faxes will be printed To route incoming faxes to a network printer Anonymous Logon permissions must be enabled for the printer To automatically print incoming fax 1 oe NS 5 On Server menu click Server Options or click the Server Options button on the toolbar The Server Options dialog box will be displayed click Incoming Outgoing on the right side of the window Select the Automatic Print to check box and click Printer Setup button In the Automatic Print dialog box click on a Fax device th
20. Login When you start the program the User Login dialog box appears on the screen The following image shows the Joyfax Client User Login dialog box S User Login DU Sarcoini g Server 192 168 1 33 8750 Username EER LY Password 9 C Save Password SH Work Offline BE Login x Close The User Login dialog box contains the following items e Server Enter the domain name or IP address and Port of the Joyfax Server to connect with for example 192 168 1 100 JoyfaxS erver 8751 etc The default port is 8750 if leave it blank e User name User name used when logging in the Joyfax Server e Password Enter your Password for the server here e Auto login Automatic login to Joyfax Server when Joyfax Client starting up e Save password Save password so user doesn t need to enter the password everytime login to Joyfax Server e Work offline This lets user accesses Joyfax Client and lets user uses the program without connecting to the Joyfax Server Note The default user name DEMO with the password 1234 73 Sending faxes This help section contains the following topics e Sending a fax from client e Quickly faxing to an existing contact e Sending a fax from another application e Faxing a document from Windows Explorer e Sending a scheduled fax e Sending a cover page only fax e Add your personal digital signature e Checking faxstatus e Faxrecipients e Custom faxheaders amp foo
21. Number 321 1234 or 3211234 2 Domestic Phone Number 866 321 1234 1 866 321 1234 866 321 1234 or 866 321 1234 separated by space 3 International Phone Number 1 866 346 3654 1 866 8463654 1 866 846 3654 In international usage telephone numbers should always be quoted with the country code preceded by a 4 Outside line calls 9 18663211234 or 0 3211234 Comma is used to pauses briefly before continuing 86 You should set up an Access Code in the Incoming Outgoing section on Server Options dialog boxto prevent entering ouside calls prefix For example when you dial in froma hotel room you may have to add 9 to the number you are calling to get an outside line Your number may look similar to the following 9321 1234 The comma after the 9 gives a pause long enough to get an outside line before continuing to dial the full number 5 Extension Phone Number 321 1234 802 1 866 321 1234 802 or 44 20 1234 5678 802 The number of commas is depended on the response time of SPC exchanges 8 10 seconds is good enough e Method 4 Double click a contact in the Phone book pane to create new fax The selected contact will be automatically added to the E textbox GHEE amp amp My contacts Public contacts amp 11 BoboGroup Sharon F amp Contact Grou A New faxe Ef Gamei23 amp New public contact Ball amp Edit H Edited Name Giz Delete Lala Chen Se ee R Pub
22. On the Joyfax Client Options dialog box select Check for new fax every minutes and specify the interval of minutes 3 Click OK 4 When new faxes arrive a notice window will popup from right corner of screen and indicate the number of new faxes a New Fax Coming 1 fax message s received 5 Click the notice link to open the Incoming foder or click X to close it directly Receiving faxes from your email client Outlook Express Outlook or Thunderbird Joyfax Server routes the incoming faxes to user s email addresses or any other email addresses as a TIFF or PDF attachment You are then able to print save and forward the fax similar to what occurs when a regular email with an attachment is received 1 Refer the article Joyfax Server Help Document gt Forwarding incoming fax to email addresses 2 Open your email client program e g Outlook Express Outlook or Thunderbird 3 Go to the email account settings preferences for checking mail and the click Send Receive or Get Mail button to recieve new messages 4 See below shows the email sent by Joyfax Server attachments can be tiff or pdf format i Today csID Phone Number td hui joyhong oyFax FMxJ g 4 hui joyhong 17 03 JoyFax Fax received g Note You must specify the caller id strings in order to retrieve caller s Phone Number between the rings please refer Joyfax Server Help Document gt Configure Fax Devices and Does my modem support Caller ID fo
23. be moved to its parent folder 97 Working with faxes This help section contains the following topics e Fax Properties e Searching faxes e Print a faxmessage e Marking faxas Unread e Moving faxes e E mail faxmessage e Deleting fax e Restoring deleted fax Deleting fax When you delete a fax message it is not deleted immediately it is just moved to the Recycle bin in that case Only when you empty the recycle bin the fax message is deleted without the change to restore it To delete one fax message from the fax list 1 In the Fax list area select a fax message you want to delete 2 Press Delete Fax button located on the toolbars or press Delete key To delete two or more fax message from the fax list 1 In the Fax list area press Ctrl or Shift key and select all required fax messages 2 Press Delete Fax button located on the toolbars or press Delete key To empty recycle bin 1 On Folder menu click Empty recycle bin 2 You will be asked to confirm the action If you are sure click Yes E mail a fax message 1 In the Fax list area select the item you want to email 2 On Fax menu click Mail to Note The fax file will be automatically converted into PDF format while emailing a fax message 100 Fax Properties The Fax Properties allows you to view all aspects ofa fax message It has thress tabs e General section contains the basic properties the Memo field allows you to write short
24. below e Step 1 The brief description of the Configuration Wizard e Step 2 Select whether to Create a new database or Choose an existing JoyFax Server databas e gfd e Step 3 Set up a password to prevent unauthorized users from setting or shutting down the fax server e Step 4 Specify a folder on your hard disk where you want to save the faxes e Step 5 Fax Server automatically detects and configures fax modems for sending amp receiving fax it s recommend that you specify the Caller ID command A 7 VCID 1 works for most modems Please make sure that the modem is connected to a telephone line e Step 6 Set up the Area code and Calls prefixes so that the fax server will know how to dial a fax number Please unselect Specify dial location if you don t know how to set it up e Step 7 Set up your Fax to Email Configurations so that the fax server will know what mail server to use and how to authenticate for sending mail e Step 8 Configuration completed click Finish button to close the configuration wizard and open the main windows 17 Area Code amp Dialing Rules Dial location Dial location specifies the country code area code and specific dialing requirements for the place you are dialing from It is used t analyze telephone numbers and determine the correct sequence of numbers to dial You can also specify a code for dialing outside company ora building such as an office or hotel room Dial location information incl
25. drag the pointer to create a line or a shape and then click outside the shape to finish 6 Repeat steps 4 and 5 as needed Note To draw a perfectly horizontal vertical line press and hold SHIFT while drawing a line To draw a perfect circle or square press and hold SHIFT while drawing a circle or rectangle 124 Change the Layering of Cover Page Items To change the layering of cover page items 1 Open Joyfax Cover Page Editor 2 Right click to select the object you want to bring to front or move to back Small black boxes on the perimeter of the item indicate that it is selected 3 Click Bring Forward Send Backward Bring to Front or Send to Back in the content menu 125 Grouping Objects To group two or more selected objects 1 Open Joyfax Cover Page Editor 2 Click the first object and then press and hold CTRL while you click other objects 3 Right click the lastest selected object click Group in the content menu 126 Display or Hide Grid Lines To display or hide grid lines 1 Open Joyfax Cover Page Editor 2 On the View menu click Grid Lines A check mark next to Grid Lines indicates that grid lines are displayed Note e To change the size of the grid s cells Open Registry editor Start gt Run gt Regedit Navigate to HKEY_ CURRENT_USER S oftware J oyfaxClient J oyfax Cover Page Editor Application add a new DWord value rename it as GridSize set the Value you desired such as 20 pixels
26. e MRI PCI Card e Sitecom DC 015 e Hayes Accura 56K e Zoom V 92 PCI Voice Fax modem e US Robotics V 92 USR5637 56K USB Faxmodem e Dynamode Conexant V92 56K e Sitecom Modem PCI Card MODEL DC 010 e Phonic Pro v 92 v 90 PCI Modem MODEL 08 11200 A e Aztech 56K USB modem Model UM3100 e Multitech 3334ZDX 5600ZDX 5634ZBA e ECOM EM S6IEV EM 56HSFI e Elsa Microlink 56k e Zyxel U 90 U 1496 U 336 e Conexant Unveils Single Chip Modem The best USB modem we have used here are the Zoom model 3090 USB modem and U S Robotics V 92 USR5637 56K USB Fax modems The Zoom model 3090 USB modems are hard to find but you may be able to find one here Please DO NOT confuse the model 3090 with the 3095 we did not experience good results with the modem 3095 it has a nasty habit of refusing to be reset from software and will not release the phone line after a period of fax activity 152 In addition we DO NOT RECOMMEND using SOFT MODEM modem such as Trendnet TFM 560U Agere System USB 2 0 Soft Modem PCI Modem with SmartSP etc 153 How to backup of the Joyfax Client files To backup or restore data froma previously created backup click Start point to Programs point to Joyfax Server point to Tools and then click Backup amp Restore Server then follow the step by step backup wizards For more information please see the Backup amp Restore 154 How to access Joyfax Server behind a router firewall For users on an offic
27. hyphen Digraph Characters In some languages there are alphabetic characters that represent two separate characters For example several languages use the character to represent the characters a and e when they appear together Joyfax Server recognizes that the single digraph character and the two individual characters are equivalent When a language that uses a digraph character is specified in the system locale settings an occurrence of the single digraph character in either pattern or string matches the equivalent two character sequence in the other string Similarly a digraph character in pattern enclosed in brackets by itself in a list or in a range matches the equivalent two character sequence in string Example CSID Patterns Match True False 31 aJoy8FaxA a a a z Joy8Fax a c a z Joy8Fax a c aJoy FaxA a zljoy Fax a z aJoy FaxA aBoy FaxA True True False True True True False 32 Forward incoming fax to clients manually Joyfax Server can automatic forward the incoming fax messages to client according to the setting up rules but you can do this manually To forward a received fax message to users 1 In Incoming Fax pane right click on a receiving fax item you want to forward 2 Click Forward fax to on the pop up menu 3 In he Choose users dialog box specify the users to whom the selected fax message will be forwarded 33 Managing faxes This help section contains the following
28. notes about the fax item 2 Fax Properties iGeneral Transfer Details General Subject Pricing Recipients Lori Kurasz lt 860 376 7604 gt Submission Time 2009 05 22 12 09 46 Priority Normal File C Documents and Se 85D377962F80CC4B944ED3459938FB44 tiF Pages 1 Size 39 8KB Resolution 204 x 98dpi Low Retries 0 Status Success Meno al View Fax fs Cancle e Transfer Details section allows you to check the sending status of a outgoing fax message e Read Tracking section allows you to track the user who has read the received faxand who not yet 101 Marking fax as Unread To mark a fax message that has already been read as unread again please follows 1 In the Fax list area select the fax item 2 On Actions menu click Mark as unread 102 Moving faxes To move fax messages to another folder 1 In the Fax list area select the faxmessages you want to move 2 Drag the pointer over the appropriate locations in Folder Explorer pane 103 Print a fax message To print a fax 1 In the Fax list area select the fax item you want to print 2 On Fax menu click Print the Print dialog box will be displayed 3 Select the print options you want then click Print Note You may be able to customize the size and orientation of your printed fax message by clicking Page Setup on Fax menu 104 Restoring deleted fax You can restore a deleted fax message from the Recycle bin To resto
29. of Init strings or place the M0 at the end of the init strings e Click OK 170 Does Joyfax Server support ISDN Joyfax Server supports an ISDN adapter with a T 30 compatible CA PI 2 0 driver Not every card can be used Some are only able to fax with a manufacturer supplied software You can check if a given card has a T 30 compatible CAPI by downloading the free Capilnfo utility For fax polling the B3 protocol T 30 with Extensions is required e Cards for one S0 TO line can typically send and receive on both B channels simultaneously However in most cases like AVM Fritz it is not possible to combine two or more passive cards in one PC since their driver does not support this e Multi cards like the Primux 2S0 or 4S0 allow sending and receiving on four resp eight channels These adapters are now also available as PCI E PCI Express cards e S2Mcards like Primux 1S2M or 2S2M can send and receive on all 30 resp 60 channels of one resp two primary rate lines They require a PC CPU with 1 5 GHz or faster and at least 512 MB of RAM e ISDN routers like RVS COM can be used if they implement a LAN CAPI interface with T 30 support e g with a DSP module for decoding faxtones They are an alternative if internal ISDN cards cannot be used e g because the server is running in a virtualized environment The following shows you how to configure the AVM ISDN FRITZ USB modem with Joyfax Server 1 Install AVM ISDN CAPI Port Driver
30. or when it is necessary to transfer the software to another computer It is not allowed to make copies of the software for any other purposes OWNERSHIP You agree that you have no rights on the software except the right for using the programs as defined in that agreement and the physical media You know and accept that the software is protected by copyright laws When you violate this law you can be made liable by the manufacturer ASSIGNMENT OF RIGHTS You are allowed to transfer the right of using the software to others when the terms of this agreement are accepted After you transfer the right for using that software you are no longer allowed to use the software SUBLICENSES You are not allowed to lend the software to others or distribute copies of the software If you plan to redistribute or modify the software you need the assent of the manufacturer EXPIRATION OF THIS AGREEMENT When you violate this software license agreement the manufacturer can request the customer to undo that defamation of the agreement If the customer is not following that request within 30 days the manufacturer can revoke the right for using the software UPDATES AND ENHANCEMENTS The customer accepts that there is only sixmonthes for free updates and enhancements SOFTWARE WARRANTY WARRANTY PERIOD The manufacturer guaranties for the time of 6 months that the software will work in a manner that the main use of the software is not impaired This warranty is only v
31. server s address user name and password to log in to fax server Uninstalling Joyfax Client 1 There are three ways to uninstall Joyfax Client o Go to Control Panel gt Add or Remove Programs find Joyfax Server and then click the Change Remove button o Click Start gt All Programs gt Joyfax Server and then select the Uninstall item o Locate Joyfax Server Installation Directory and then run the uninst exe application 2 Follow the Uninstallation wizard select the Joyfax Client component to complete the uninstallation Joyfax Client login 1 Move the mouse to Joyfax Server icon in system tray the tooltip will display the server IP address and Port Joyfax Server 192 168 1 29 8750 aR dy 17 08 If you wish to access Joyfax Server behind a router firewall please read How to access Joyfax Server behind a router firewall 2 Go to the client PC and launch Joyfax Client 3 In the User login dialog box enter the Joyfax Server IP address port user name and password then press Log in Note The first time you install the Joyfax Server it creates a default demonstration user DEMO with a 1234 password Joyfax Client Options The Joyfax Client Options dialog boxwill appears at the first time you logging in faxserver It allows you to change all aspects of the Joyfax client To change the settings manually 1 On the Tools menu click Options the Joyfax Client Options dialog boxhas three sections O Gene
32. sixentries two Left two Center and two Right entries each entry can contain of any combination of static text as well as a dynamically filled variable The dynamic variable will be replaced with information from your fax message at converting For example if you specify the Recipient Name variable this will be replaced with the recipient s names Custom Headers and Footers Headers Left Center Right Recipient Name Page Page Number Margins Pixels Left 50 Rigth 50 Top 30S Row Space Pixels 50 Add headers in the First page only Page Pages Subject Time Sent Qa Sender Q Recipient x a Margins Pixels Left 50 x Rigth 50 Row SpacefPixels 50 Add footers in the first page only BP Import Kj Export z E 3 Cancle The list of available variables includes the following Variables Description Page Number Current page number Total Pages Total number of pages in the fax Subject Fax Subject Time Sent Date time when converting the fax Date Date in long format Time Time in 24 hour format Sender Name User s full name if the full name leaves blank account name will be used Sender Fax Number Your comany s fax number Sender s Company Your company name NOT the recipients s company TSID Transmitting Subscriber Identification called CSID in the remote fax machine Recipient Name Recipient s names Recipient FaxNumber R
33. to send long distance fax Default priority Normal Incoming fax V Allow to receive incoming Fax V Forward to user s email address Transmiting Fax Z Allow to send amp forward fax messages to inner user Jf OK Cancel e Allow to send fax Allows the user to send faxto a fax number e Allow to send long distance fax By default the user is allowed to send faxto any number To restrict long distance calling Uncheck this option e Default priority Sets Default Priority for all new fax message e Allow to receive incoming fax Allows the user to receive incoming fax from Joyfax Client it will affect the routing decisions e Forward to user s email address Incoming fax will be sent to the user s email addresses automatically if this option checked In order to successfully forward incoming fax to email you must first set up your email settings so the fax server will know what mail server to use and how to authenticate for sending mail e Allow to send forward fax messages to inner user Allows one user to send or forward faxto another user e Allow to add edit delete Allows one user to add edit or delete public groups and contacts Run Joyfax Server as a Windows Service To configure Joyfax Server to Run as a Windows Service 1 Click Start menu point to All Programs 2 Point to Joyfax Server select JoyfaxServer Service Setup Windows Service JoyfaxServer Setup Press Yes to install JoyfaxServ
34. transfer the right for using that software you are no longer allowed to use the software SUBLICENSES You are not allowed lo borrow the software to others or distribute copies of the software I you plan to rederibule or modify he software you need the assent of the manufacturer EXPIRATION OF THIS AGREEMENT When you violate this sofware license agreement the manufacturer can requeet the customer to undo that defamabon of the agreement When the customer is not following that request within 30 days he manufacturer can revoke the fight for using the sofware UPDATES AND ENHANCEMENTS The customer accepts Mat there ts only sa monthes for fee updates and enhancements SOFTWARE WARRANTY WARRANTY BEBINN Tho marmdartiwor miarantios tne tho time af A maniho that tho cmfiware will work ino v Ready 114 6KB 1 of 2 25 28 Y ___ The main window contains four basic parts e At the top of the window is the Menu Bar Tool Bars and Drawing Toolbar e View area is the largest area of the window it displays the fax message e At the right side of the window is the Thumbnail e Atthe bottomof the windows is the Status Bar 128 Menu bar The menu bar commands are described in the table below Menu File Edit View Pages Zoom Icon ei amp ear teo MPH PA PeirPRBRP EEK Command Open Close Save Save page as Save as Print setup Print Exit Undo Redo Cut Copy Paste Sel
35. use for faxing This is a question we get asked a lot and for some reason most people seem to think that if it is a fax modem each modem will perform exactly the same as any other fax modem Nothing could be further from the truth Just like there are quality differences between fax machines and other products there are quality differences in fax modems The quality of your fax modem will determine transmission speed amount of failures ability to deal with bad international lines etc If faxing is important to you or your business invest in a quality modem Also follow the advice of the fax server company that are selecting gt gt Which modems and fax boards do you recommend for Joyfax Server 177 Why are the receiving faxes pdf attachments not readable This is a question we often get asked It relates to the Init String you used and there are two ways for you to change the Init Strings 1 Selecting another Init String 1 In Joyfax Server click Stop Sending and Stop Receiving buttons on the toolbar 2 Click Server menu click Devices Settings you may see your modem model in the Fax Devices Settings dialog 3 Click Detect Devices point to Init strings select the second Init Strings in the combo box then click OK Init strings Me Ea bln TSFEOV1E8D2 amp C150 0 V Enable Recepte eS LE 2 Correcting the Init String manually Please refer to How to manually correct the init string If the problem still occurs unfor
36. 09 2 26 58 PM Fax received from Main B Main BoBo 4 15 2009 5 47 18 PM Fax received from Main B Main BoBo 4 15 2009 5 44 50 PM Fax received from Main B m B j m Paused 3 Onlin Recipients Result User Full Name lt 801 gt Send failed Sending Receiving Fax panel shows the fax jobs which are sending or receving To cancel the job right click on it and select Suspend sending fax Cancel receiving fax from the popup menu Outgoing Fax panel shows the faxjobs which submited from clients queuing for sending To pause a job right click on it and select Pause fromthe popup menu To resume a paused job select Resume outgoing fax Incoming Fax panel ONLY shows the received fax items which are not dispensed To forward Incoming fax to clients right click on it and select Forward fax to from the popup menu then choose the expected user Undelivered Fax panel shows the faxjobs that are completed but unsuccessfully To retry to send an undelivered fax right click on the item and select Resend undelivered fax Online Users panel displays the users who are currently connecting to Fax Server To kick a logged user press CTRL button and right click the user select Kick this user 16 Configuration wizards The first time you start Joyfax Server the Configuration Wizard will be launched which will enable you to set up the basic configurations of Joyfax server The description of each wizard step is given
37. 247KB PDF File Print Open With gt Compressed zipped Folder Cut Ej Desktop create shortcut Create Shortcut _ Mail Recipient Delete My Documents Rename J 34 Floppy A Properties j 2 Joyfax Client will be launched automaticly and the Fax Editor dialog box will be displayed after you logging in 3 Enter the Faxnumber or choose a Recipient make all required changes for the fax 4 Click Send Now button 81 Sending a scheduled fax To send a scheduled fax On the Fax menu click New fax or directly click Create fax button on the toolbars On the Fax Editor dialog box specify the Recipients add files to be sent Click Options button located on the right side of the window e B X On the Fax Options dialog box set the date and time you want to send the fax and click OK to save 8 31 2009 11 38 07 4M v 5 Click Send Now button Fax Options To setup fax parameters 1 On the Fax Editor dialog box click Options button located on the right side of the window 2 The Fax Options dialog box will be displayed it s much similar to the Fax tab in the Client Options dialog box Two additional parameters are discussed below O Sending Time Specifies the point of time at which the time faxis transmitted O Priority Specifies fax message priority 3 Make all required changes for the fax click OK to save 83 Custom fax headers amp footers Fax header or footer consists of
38. 36 khassler att net amp Amy Witbro 860 253 6552 awitbro enfieldschool amp Joan B 860 651 9096 office granbyecc org amp Lori Kurasz 860 376 7604 lorikurasz sbeglobal n Sharon Kozey 2 860 647 5269 skozey ci manchester Total contacts 11 The Contact List has serven columns which display the main information on contacts e Full name Shows an user account e Group Shows a group a user belongs to e Fax Shows a contact s fax number e Phone Mobile Shows a contact s mobile or phone number e E mail Shows an contact e mail address e Address Shows a contact s contact address This help section contains the following topics e Add new contact e Edit contact e Delete contact 49 Add new group To add a group to the list 1 On User menu click Group manager Or directly click User Group button on the toolbar 2 Inthe User Group Manager dialog box click the Add button located on the top side of the window 3 In the New Group dialog box type a group name description and click OK 50 Edit contact To edit an existing user 1 On Contact menu click Contact list Or directly click Contact List button on the toolbar 2 Inthe Public Contact dialog box choose an user you want to edit then click the Edit button located on the top side of the window 3 The Edit Contact dialog box will be displayed make all required changes and click OK to save them 51 Delete contact To delete an
39. Caller ID Command and try it again e IfCaller ID is working you will see the word RING followed by one or more additional data lines The word RING will then continue to appear for each incoming ring AT V CID 1 OK Thi Sipe a x Pre ATZ i Your Modem can support Caller ID feature The AT Command 4T VCID 1 has been copied to clipboard TIME 1852 This is the Caller ID NMBR 84356880 7 e At last press OK button to apply the caller id command 184 How to change the email subject and body sent from the Joyfax Server In order to change the email subject and body please try the followings 1 Go to ALLUS ERS PROFILE application data J oyFaxS erver folder Click Start gt Run copy and paste or type the path shown above Double click the Config ini file to open with NotePad Add these lines to the end of the file and save it Fax2email Subject TEST DO NOT use an inverted comma character Body YOUR OWN BODY Restar Joyfax Server to make effect For the version above 5 45 1222 you can also use the following variables date Date of receiving faxes time Time of receiving faxes datetime Date and time of receiving faxes csid CSID of the sender faxnumber Fax number of the sender pages Fax number of the sender Please note these variables are not case sensitive Let s check a sample below Fax2email Subject Received fax from CSID FA XNUMBER at DateTime
40. Find out what class my faxmodem supports e Type the following in Windows Hyper Terminal Procomm or Kermit AT FCLASS e The modemreply will be of the form 0 1 1 0 2 2 0 e Where 0 is for data 1 is class 1 fax 1 0 is for class 1 0 fax 2 is class 2 faxand 2 0 is class 2 0 fax 151 Which modems and fax boards do you recommend for Joyfax Server In general we recommend you to avoid using low cost modems for faxing since such modems are usually only tested for data and Internet connections and do not work very reliable in fax mode In order to get maximum performance and reliability from your fax server Joyfax Server recommends fax boards and modems from these manufacturers If you are using a fax modem with Joyfax which isn t in this list and are having good results with it please email support at joyfax com so that this model can be added to this list e Digi Acceleport Ras 4 8 Port Modem cards e Dialogic Diva Media Boards 2 4 8 Ports e Mainpine IQ Express 2 4 8 Port Modem e Multi Tech MultiModem ISI Multiport Analog Modem e Comtrol RocketModem IV e ISDN AVM Fritz PCI or USB 2 channels click here for help e ISDN Primux 2S0 4 channels and 4S0 8 channels e ISDN RVS COM router e Equinox MultiModem e MainPine RockForce e Intel HCF 537EP V9x DF PCI e Eicon Diva 4BRI e Dialogic Diva V PRI E1 30 e Zyxel Omni 56K external e ZYXEL OMNI 56K PLUS e Conexant V90 e Sitecom 56k PCI Modem DC 010v2
41. HAT LICENSE AGREEMENT YOU EITHER HAVE TO REMOVE THE Welcome to Joyfax Client press F1 for Help 4 Fax jobs submitting complete B Wednesday May 13 2009 er 192 168 1 33 B jill Folder Explorer Folder Explorer displays the type of faxitems in the form ofa tree structure and allows you to navigate and organize through it If the Folder Explorer is not displayed click Folder Explorer on the View menu Phone Book Phone Book displays the contacts in the form ofa tree structure and allows you to manage through it Ifthe Phone Book is not displayed click Phone Book on the View menu Fax List Fax List displays the fax items of the currently selected folder The column depends on the type of currently selected folder and helps you to see the main information about fax message e Priority The priority assigned to the fax e Read Whether you have read the fax or not e Read Tracking Flags the fax item as read or not from the server e Received The time when the fax was received e Modified The time when the fax was modified e Submission Time The time when the fax was submited to fax server e Completed Time The time when the fax was sent either successfully or failed e From TSID Caller ID The Fax number or name TSID of the person from whom the fax was received e Recipients Shows the person to whom the faxis sent e ist Reader The user who read the fax item FIRST e Subject Shows the subject or topic ofa fax item e Owner
42. Joyfax Server User Manual TABLE OF CONTENTS Beginner Guide Install Joyfax System Requirements Introduction System Requirements What s new in Version 6 Joyfax Server Configuration wizards Area Code amp Dialing Rules Configure Fax Devices Configure modem manually Send fax via specific fax devices Fax to Email Configurations Automatic fax routing Routing Rules Options To Client Users To Email Addresses To Printer CSID Matching Rules Forward incoming fax to client manually Managing faxes Suspend sending fax job Pause outgoing fax job Resume outgoing fax job Resend undelivered fax Cancel receiving fax job Mark fax as removed Fax properties View Fax Message Search Fax History Public Phone Book 11 12 16 17 18 20 22 23 24 25 26 27 29 30 31 33 34 35 36 37 38 39 40 41 42 43 44 Managing Contact Groups Add New Contact Group Edit Contact Group Delete Contact Group Managing Contacts Add new contact Edit contact Delete contact Exporting contacts Importing contacts User Manager Managing Groups Add new group Edit group Delete group Managing Users Add new user Edit user Delete user User Permissions Run Joyfax Server as Windows Service Joyfax Clien
43. Windows Device Manager you will see the AVM ISDN Custom Config Modem installed on your system Gerate Manager Datei Aktion Ansicht c gt 2h R BEB SEA PCRZ622 WxP2 E F Anschl sse COM und LPT w Audio video und Gamecontroller w Computer 4 Diskettencontroller Bb Diskettenlaufwerke E2 DYD CD ROM Laufwerke F Grafikkarte lE IDE ATA ATAPI Controller S IEEE 1394 Bus Hostcontroller ja Laufwerke 3 M use und andere Zeigeger te Aeee Monitore Be Modems Ree AVM ISDN Custom Config AVM ISDN Internet PPP over ISDN AVM ISDN RAS PPP over ISDN 5 Standard 28800 bps Modem 5 89 Netzwerkadapter 1394 Netzwerkadapter AVM ISDN Controller FRITZ Card USB v2 1 WinXP 2000 Intel R 2566DC Gigabit Network Connection 1 Right Click the AVM ISDN Custom Config modem click Properties menu in AVM ISDN Custom Config Properties dialog box select Diagnostics tab there s a Query Modem button in this tab If the modemis correctly installed the list boxunder the button will display a list of AT commands and the modems actual response to them when you clicking the Query Modem button 172 You should find the AT FCLASS command with the 0 2 value line in that list box That means this kind of modem supports Class 2 standard only In Joyfax Server open the Fax Device Settings window click Configure Manually button to add the Modem manually Add device m Please specify the Fax device informati
44. alid if you have installed all of the program files correctly From the current position it is not possible to guaranty that the software is absolutely free of errors If the software does not work in the desired manner within that warranty period you can ask for replacement or reparation If it is not possible for the manufacturer to repair the error within a appropriate time the customer can cancel the contract with full return of the money MEDIA The manufacturer guaranties for the time of 6 months that the enclosed media is free of material faults If you detect errors on the media within the warranty period you can order a replacement media from the manufacturer If it is not possible for the manufacturer to replace the media within a appropriate time the customer can cancel the contract with full return of the money CLAIM OF WARRANTY You have to inform the manufacturer at least 30 days after the end of the warranty period to report your claim of warranty LIMITATIONS IN WARRANTY There is no warranty that exceeds the above listed terms of warranty There are no other agreements of any kind The warranty period is limited to 6 months except otherwise defined by law INDEMNIFICATION AND EXCLUSION OF LIABILITY THERE IS NO RIGHT OF INDEMNIFICATION OF ANY KIND AGAINST THE MANUFACURER OR ANY OF ITS DISTRIBUTION PARTNERS REGARDLESS OF THE REASONS This license agreement and the warranty terms only define the conditions between the manufacturer and t
45. ast page Rotate the fax by 90 degrees counter clockwise Rotate the fax by 90 degrees clockwise Flip horizontal current page Enlarge the displayed fax message Reduce the displayed fax message Display the image without scaling Reduce or enlarge the image to fit into the window s width Tools Help fe e0 ukk e Fit to height Ctrl H Best fit Ctrl F Zoom selection Text Stamp Image Stamp Burn annotations Contents F1 About 130 Reduce or enlarge the image to fit into the window s height Reduce or enlarge the image to fit into the window s current size Enlarge the selected area Add a text stamp Add a image stamp Burn annotations onto current page causing themto be permanently incorporated into the fax Display the help contents Display the information about Fax Editor Drawing Toolbar You can use these drawing tools to edit the fax message Icon 6 N a T T a S ANA Command Move Selection Rectangle Selection Freehand Line Line Highligter Hollow Rectangle Filled Rectangle Text Attach a note Text from file Image from file Text Stamp Image Stamp Burn annotations Description Pan fax page Select rectangular regions of the fax for functions like copy and cut Select a annotation to handle such as Freehand Line Rectangle and so on Select freehand Line tool Draw a Line Mark an important part of the fax message Select a wanted file area with a hollow rectangle Sel
46. at requires encryption like Gmail Hotmail but it won t give you that error message 161 The modem works fine in Windows Fax and Scan but Joyfax Server How to manually correct init string If you found the Joyfax Server cann t work right on your system but the Windows Faxand Scan service You may try using an initialization string which uses in Windows Fax and Scan to correct this Please try the followings 1 Install Fax Services on your computer refer this page http support microsoft com kb 306550 2 Send a testing Faxby using the Windows Fax and Scanner Refer this page http support microsoft com kb 306657 3 In Control Panel click Hardware and Sound and then click Phone and Modem Options 4 On the Modems tab click the modem you installed and then click Properties 5 Click the Change Settings button ifthe button is present on the General tab Ifthe User Account Control dialog box appears confirm that the action it displays is what you want and then click Continue If the Change settings button is not present the modem does not support the ability to change modem settings Refer to the documentation provided by your modem vendor 6 Click the Diagnostics tab 7 In Logging select the Append to Log check boxif you are working on a computer running Windows Vista or the Record a Log check boxif you are working on a computer running Windows Server 2003 2008 8 Click View Log if it is enabled the Notepad will be laun
47. ax transmission data is sent in frames or blocks of data On a mechanical fax machine the print head will have physical limitations on how fast a line can be printed Due to the Modified Hufman encoding of faxes it is possible to send a single black pixel line in only a few bits Because the fax machine has to physically move the printer head on the paper there is a minimum line sending time required while sending data Fax modems must send the data frames at a speed and timed to accommodate the receiving fax machine A Class 1 modem only sends frames The fax software is required to build the frames from the fax data and then send them with respect to the timing issues for the remote fax machine In a multitasking environment the computer may be busy with another task and miss the timing on one of these frames When this happens the faxis aborted A Class 2 or 2 0 modem handles all the fax framing issues The software simply gives the modema command to send the fax data and then streams the fax image to the modem Class 2 modems are much better suited to multitasking environments Note to shoppers Many modem makers are dropping Class 2 2 0 features from their consumer modems I suspect that this is due to the fact that most consumers only need Class 1 support for Windows combined with the push to 56k 90 protocols By providing 56K the manufacturer consumes eprom space on the modem board that was previously used by class 2 procedures
48. cal calls e Click OK to save configurations Area code rules Area code rules enable you to change the dialing patterns for calls to numbers in the same region or city The default area code ru for numbers in another area code often requires the Joyfax Server to dial the long distance operator the area or city code and ther phone number For numbers in the same area code the Joyfax Server dials only the subscriber s phone number e Long distance call prefixes Phone numbers that starts with these prefixes should be dialed as long distance calls e Local call prefiexes Phone numbers that starts with these prefixes should be dialed as local calls Dialing rules Dialing rules specify the long distance operator and international prefix that is dialed before domestic long distance or internation phone numbers Follow these steps to specify the rules e On the Server menu click Server Options e The Server Options dialog box will be displayed In Area code Given the Country or region code 1 Area or city code International prefix 011 Long distance 1 e Check Auto remove area code for local calles e Click Dialing rules button in the Dialing rules dialog box Given rules set as below Dialing rules Grea code rules Local call prefixes Long distance call prefixes 3112 312 31136 318 Rules will only apply to calls made to the prefixes you specify above Ff OK Cancel Phone number Dial as
49. cated on the right side of the window and then specify it 6 Click Send button the fax will be stored in the Outgoing folder and ready for sending If you wish the faxto be submitted to the fax server immediately you should click the Send Now button If you are composing a fax offline your fax will be saved in the Outging folder It will be sent automatically when you go back online 76 Sending a cover page only fax To send a cover page only fax 1 On the Fax menu click New fax or directly click Create Fax button on the toolbars 2 On the Fax Editor dialog box specify the Recipients 3 Inthe Cover page combo box select a cover page Fax Pages _ q_w Cover page lt None gt x lt None gt Original Documents Business fax cover sheet _ Fax cover sheet Oriel theme AplFax cover sheet Professional design ove TIPS Or click the Cia tomiz P button to open the cover page manager this allows you to Creat Edit or Delete your own cover pages Personal Cover Page Manager Name oom Modified E Business fax cover sheet 200949 H 26H 22 59 18 Fax cover sheet Oriel the 200949 H 26 H 23 00 34 Fax cover sheet Professi 2009410 A 204 17 42 20 Fax cover 20099A 24H 14 53 16 4 Click Send Now button Note For more details about cover page please see Cover Page Editor Copyright 2007 2011 Joyhong Software 77 Add your personal digital signature To add a signature fo
50. ched and displays the ModemLog_Model txt Model is the name of the modemas it appears in the list of installed modems on the Modems tab of Phone and Modem Options delete all logs and then save the file 9 Click OK button to close the Properties dialog box 10 Launch the Windows Fax and Scan to send a test fax 11 As soon as the faxis sent open the Properties again select the Diagnostics tab and then click View Log button the ModemLog_Model txt file will be displayed as below 14 40 27 781 Modem type NetoDragon 56K Voice Modem 12 14 40 27 781 Modem inf path oem1 inf 14 40 27 781 14 40 27 781 14 40 31 046 14 40 31 046 14 40 31 046 14 46 31 662 14 46 31 662 14 46 31 662 14 40 31 078 14 40 31 078 14 40 31 078 14 40 31 093 14 40 31 093 14 40 31 093 14 40 31 093 Modem inf section Modem1 Matching hardware ID pci ven_16b9 amp dev_ Opening Modem 115266 8 N 1 ctsfl 1 rtsctl 2 Initializing moden Send AT lt cr gt Recu lt cr gt lt 1f gt 0K lt cr gt lt 1Ff gt Interpreted response OK Send AT amp F EO U1 amp AS amp D2 amp 01 SO 8 lt cr gt Recy lt cr gt lt l1f gt 0K lt cr gt lt 1F gt Interpreted response OK Send GARTE Lk E BA EART EDERE Cr gt Recu lt cr gt lt 1f gt 0K lt cr gt lt 1f gt Interpreted response OK Waiting for a call Init String Try this Init string in Joyfax Server please refer to How to correct the Modem initialization string 162 Why my modems can
51. cuments to facsimile format and directly submit it to Fax Server for faxing O 75 O O O Send Converts added documents to facsimile format and stores it in Outging folder for later sending Save Stores the current fax to Draft for later editing Preview Converts added documents to facsimile format and views with the Joyfax Browser Options Displays the Fax Options dialog boxto set up preferences ofthe currnet fax Close Closes the current dialog Recipients The person to whomthe faxis being sent Recipients is required Subject Specifies a subject for fax Meno Specifies information that you want This information is optional and can be whatever information you wish Cover Page Specifies a cover page for current fax SS 4 Edits currectly selected cover page Header amp Footer Specifies a Header and Footer template for current fax EA Edits or removes currently selected header and footer template Append Adds files that you want to fax Open Launches the currently selected document Remove Removes the selected files from list Scan Image Allows you to scan a document to add to the list lele Uses to arrange the order of the added documents 3 Click the Append button then locate the files you want to fax 4 Select a Header amp footer template if you want to add headers or footers 5 Ifyou wish to add your personal signature or set the number of times the faxtries to send click Options button lo
52. d fax to 115 Exporting Contacts You can export the data of the phone book to a CSV file To export contacts 1 On the Contact menu click Export contacts 2 Inthe Export contacts dialog box specify an output CSV filename click Save 116 Importing Contacts Importing froma CSV file is a two step process First you need to prepare and verify your CSV file Next simply choose your import file to perform the import 1 Preparing your CSV file Please ensure that your CSV is a valid CSV format A good way to check is to import your file into Microsoft Excel and see if the data is as expected This is also a good opportunity to do any massaging of the data if you wish The CSV file must contain a heading row For example here is a valid file with a single record FullName Company Department Duty Fax Phone Mobile E mail Address Group NAME COM PANY DEPA JOB 555555 M OBILE 444444 EM AIL A DD my Group Click here to download the sample file contacts_demo csv 2 Importing the CSV file e On Contact menu click Import contacts e Locate the CSV file you want to import press Enter e The Import Contacts dialog box will be displayed and give you statistics on how many contacts were imported e At last click Close button to close the dialog box 117 Joyfax Client Console 1 0 beta Note Please lanuch Joyfax Client v5 2 or above before runnig this application JoyfaxConsole Options f lt
53. d to 9600 e If still no luck replace your modem with another one that supports Class 1 2 or 2 0 fax modems and these Fax Modems are recommend for Joyfax Server e Does it matter what fax modem I use for faxing This is a question we get asked a lot and for some reason most people seem to think that if it is a fax modem each modem will perform exactly the same as any other fax modem Nothing could be further from the truth Just like there are quality differences between fax machines and other products there are quality differences in fax modems The quality of your fax modem will determine transmission speed amount of failures ability to deal with bad international lines etc If faxing is important to you or your business invest in a quality modem Also follow the advice of the fax server company that are selecting 189 Registering Joyfax Server Joyfax Server is licensed based on the number of fax ports required the number of users or a mixture of both To register your copy of Joyfax Server you will need 2 registration codes a client registraction code and a server registraction code both these two codes will be sent to you via e mail after you pay for the corresponding license To order online please visit our order page This help section contains the following topic e Registering Joyfax Server Note Before registering Joyfax Server please ENS URE that you have the Full funtion version installed 190 Registering Jo
54. days left for evaluation You are using a DEMO version of Joyfax Clinet for evaluation use only Registered version does not display this notice JoyFax is a shareware you can try it for 15 days If you feel it s useful please 3 purchase a license http www jopfax com order htm Registration Name Joyfax Client Code F29D352 16BC9F79 2 Type your client s registration name and the code then press the Register button your registration code will be activated To order online please visit our order page 192 SOFTWARE LICENSE AGREEMENT PLEASE READ THE FOLLOWING SOFTW ARE LICENSE AGREEMENT CAREFULLY BEFORE YOU PROCEED WITH THE INSTALLATION YOU ARE ONLY AUTHORIZED TO USE THE SOFTWARE WHEN YOU AGREE WITH THE TERMS OF THE FOLLOWING LICENSE AGREEMENT BY USING THE SOFTWARE YOU PROFESS TO THE TERMS OF THAT AGREEMENT IF YOU DO NOT AGREE WITH THAT LICENSE AGREEMENT YOU EITHER HA VE TO REMOVE THE SOFTW ARE FROM YOUR HARD DISK OR YOU HAVE TO RETURN THE COMPLETE SOFTW ARE AND GET BACK THE MONEY GRANT OF LICENSE By paying the license fee the licensee is granted the right to use the software under the following conditions USE It is only allowed to use the software on the number of computers that is named in the license agreement It is not allowed to reassemble or recompile the software except it is explicit allowed by law COPIES AND MODIFICATIONS It is allowed to make copies of the software for archive purposes
55. default values are SharedSection 1024 20480 768 only increase the third value to 2048 or 1024 as needed 149 In the United States what sequence of numbers do we need to enter in the Phone book For example You specify the area code as following settings in Joyfax Server Make sure that you have checked Auto remove area code for local calls 4rea Code Country or region 4rea or city code 311 National call prefix 1 International call prefix 911 Sample Only v Auto remove area code for local calls Dialing rules and your contact phone number is 1 311 2344 5678 the phone number you enter in Phone book Phone number Dial as 1 311 234 5678 2345678 local call 1 311 234 5678 2345678 local call 311 234 5678 2345678 local call 311 234 5678 2345678 local call 3112345678 2345678 local call 2345678 2345678 local call 313 234 5678 13132345678 long distance call 1 823 456 7890 18234567890 long distance call 823 456 7890 18234567890 long distance call 44 20 664000 0114420664000 international call 44 20 664000 0114420664000 international call Note The Dialing rules will affect this for more please see Joyfax Server Help Document 150 What are the differences between class 1 2 and class 2 0 modems If you are selecting a modem to use with this software you will do better if you use one of the recommended Class 2 or Class 2 0 modems rather than a Class 1 modem During a f
56. driver 1 Run Joyfax Server click Stop Sending and Stop Receiving button on the toolbar 2 On Server menu click Devices Setting you may see your modem model in the Fax Device Settings dialog 3 The owner s manual for your modem should list its init strings in Modem manual If it doesn t you can look up init strings on the web Two popular sites are http modemhelp org inits http www 56k com 4 Copy the Init string from the site and paste in Init strings combo box 5 Press OK to save click Start Sending Receiving button 164 How to use Outlook Contacts directly when choosing the recipients Please try the following steps e Open Joyfax Client click the Tools button select Options e Inthe pop up dialog go to the General page and then mark this item Show Micros oft Outlook Contacts when choosing recipients i Joyfax Client Options 98 General E Fax Page General sx Run program at Windows startup When starting go directly to Incoming Folder V Minimize main window when clicking Close x button V Confirm when deleting fax message s V Always prompt me when triggering the Read Tracking Prompt me when fax sent successfully Now you can use the Outlook Contacts directly when choosing the recipients 165 How many recipients can be specified in per fax message The Recipients textbox is limited to 64K in size such as virtual storage and approximately 20 bytes is required
57. e Image Stamp At last click OK to save the new Image Stamp 136 Flexible Use of Selection Rectangle Selection Rectangle is used to select rectangular regions of the fax for functions like copy and cut Also you can make good use of this Selection Rectangle tool 1 To change the position of some paragraph of the fax 1 Click the Selection Rectangle tool and select a rectangular region of the fax message 2 Press the shortcut key CtrI X 3 Move the mouse to a position of the fax message where you want to place that selected rectangular region and click the mouse 4 Press the shortcut key Ctrl V 2 To delete some paragraph of the fax 1 Click the Selection Rectangle tool and select a rectangular region of the fax message 2 Click the Delete button on your keyboard 137 Password Protects Image Stamp In order to protect Image Stamp you can setup the password for the Image Stamp Specific steps are showed below 1 Open the Singarnature Manager of Image Stamp Select an existing image stamp and double click it to show the Image Stamp Properties dialog Go to the Access section and then specify the Password At last click OK to save the modification SN Next time when you want to use this Image Stamp it will pop up a dialog asking you to enter the Password mage Stamp Enter the password to your image stamp Password s OK Cancel Note Ifyou don t set up the password
58. e In Joyfax Server click Server Options button on toolbar e The Server Options dialog box will be displayed click Fax Parameters on the right side of the window e Set parameters same as above e Click OK to save all these configs will be applied in the next time client logging in 180 Why the fax can t be sent out due to Invalid Fax File When I send a fax from the Client Please double click the Invalid fax file fax item to see whether it can be opened If it can there must be an Init string problem Please refer to here to select another init string 181 No receiving fax in my Client How to configure automatic fax routing Please refer to Joyfax Server Help Document gt Automatic fax routing 182 Why is fax resolution so low Sometimes we have selected High Print Quality see How to increase Resolution Quality of sent fax when creating a fax but still get no good outcome In such case we need to check the fax resolution setting in the Joy Fax Printer and make sure it is the same as the Print Quality set up in Joyfax Client Options 1 Click Start select Control Panel double click Printers and Faxes 2 Right click the Joy Fax Printer select Printing Preferences 3 In the pop up dialog click the Advanced button In the Advanced Options dialog you see the currect Print Quality Joy Fax Printer Driver Advanced Options g Joy Fax Printer Driver Advanced Document Settings Lag Pape
59. e network with a router installed Joyfax Server is not accessible from the Internet because of many modern routers built in firewall Enabling outside Joyfax Client access to an internal Joyfax Server on an Office network requires that you set up NAT network address translation or port forwarding Please follow this instruction e Step 1 Determine your server s internal IP address All the computers on your internal network have an IP address which looks something like 192 168 0 XXX Get on the computer with the server running open a command window Then type ipconfig to determine the machine s internal address like so C Joy faxServer gt ipconfig Windows IP Configuration Ethernet adapter Local Area Connection Connection specific DNS Suffix IP Address 192 168 0 98 Subnet Mask 255 255 255 0 Default Gateway 192 168 0 1 In this case as you can see the server s internal IP address is 192 168 0 98 e Step2 Configure your router Most routers have an web based administrative interface that s located at http 192 168 0 1 This address does depend on your model Consult your router user guide for more info Once you ve gone to the router administration entered the password if one is set up there should be an area called Port forwarding There you ll set the port number that requests from the Internet will come in and the internal computer that should fulfill those requests Here s a scree
60. ecipient s faxnumber list To add a template 1 In Fax Editor dialog box select Custom by clicking the Header amp Footer combo box 2 The Custom fax headers amp footers dialog box will be displayed set the appropriate headers and footers click Save 84 3 Inthe New template dialog box enter a new name for the template The new added template will be seleted automatically To edit a template 1 In Fax Editor dialog box selecte a template you want to edit by using the Header amp Footer combo box 2 Click the Edit template button 3 The Custom fax headers amp footers dialog box will be displayed set the appropriate headers and footers click Save To remove a template 1 In Fax Editor dialog box selecte a template you want to remove by using the Header amp Footer combo box 2 Click the Remove template al button 3 You will be asked to confirm the action If you are sure click Yes Note The system template which has the prefix cann t be removed 85 Fax Recipients Once you create a fax you must specify the faxnumber of the person who is receiving the fax The number of recipients can be up about 2000 and more each recipient is split by the semicolon character In recipients textbox angle brackets represent public or user contacts square brackets represent users amp s Recipients Amy Witbro lt 860 253 6552 gt Joan B lt 860 651 9096 gt Sharon Kozey lt 860 647 5269 gt Alex Castillolalex
61. ect a wanted file area with a filled rectangle Add text onto the fax document Attach a note which has colourful backgroud Add the content ofa file onto the fax document Insert an image stamp to the fax document Add a text stamp Add a image stamp Burn annotations onto current page causing them to be permanently incorporated into the fax 131 Using Drawing Tools Drawing Tools take a great part in the fax editing Vv Freehand Line To add a freehand line please take these steps j i Select the Freehand line tool Click and hold down your mouse button while dragging the mouse Release the mouse button to end the line You can also change its color or make it transparent by right clicking the line x Cut Copy Ws Paste fi color ee Transparent 2 Highligher It is like the Fluorescence Pen in the autual life and you can use it to highlight the important part of the fax message To highlight some contents ofthe fax document l o p p Click the Highligher button Click and hold down your mouse button while dragging the mouse Release the mouse to highlight the selected area You can right click the highlighted content to change its backgroud colour or make it transparent X u l p O Copy rr Paste y Eill color A cepa Attach a note To attach a note in the fax document fae a Click the Attach a note button Move the mouse to where you want to place the note and press the m
62. ect all Clear selections Thumbnail Tool bar Drawing toolbar Zoom toolbar Status bar Grayscale image New blank page Import from file Scan pages Delete First page Pre page Next page Last page Rotate 90 CW Rotate 90 CCW Flip Horizontal Zoom in Zoom out Actual size Fit to width Shortcut Ctrl O Ctrl S Ctrl P Esc Ctrl Home PageUp PageDown Ctrl End Ctrl Right Arrow Ctrl Left Arrow Num Num F4 Ctr HW 129 Description Display the Open file dialog boxto open a tiff file Close the current file Save the current fax message with the changes Save the current page of the fax message Save the fax message as other formats such as PDF and bmp Display the Print Setup dialog box Print current fax message Close Fax Editor Cancel the last operation Recover the last operation Cut the selected area Copy the selected area Paste the copied content Select all the contents Clear the selected annotation and the selected file area Show or hide the Thumbnail of the fax message Show or hide the Tool bar Show or hide the Drawing toolbar Show or hide the Zoom toolbar Show or hide the Status bar Show fax image in grayscale mode Add a new blank page to the current fax file or replace the current page Insert a selected tiff file into current fax file Add a new scan page Delete the current page Move to the first page Move to the previous page Move to the next page Move to the l
63. ed for archiving The number and depth of the folders is not limited in any way Thus it is possible to realize a powerful archiving system that is organized as a tree structure aA Let Joyfax Client geeeeeeeeseeseeneeeseeeseseeseey RoseeceseseoceceeoesTooosooosr L au 5 Drafts 1 Tech LB Outgoing B L Sent 3 Sending 1 LA Success 3 38 Undelivered LB Recyle Bin This help section contains the following topics e Adding a folder e Moving a folder e Renaming a folder e Remove a folder 93 Adding a folder To add a sub folder 1 In Folder Explorer select the folder in which you want to add a sub folder 2 On the Folder menu click Add folder Or press Ctrl D Moving a folder To move a folder 1 In Folder Explorer click the folder and hold down the left mouse button 2 Drag the pointer over the appropriate locations Incoming 3 Incoming 3 UK Ly UK L E ca L au 95 Renaming a folder To rename a folder 1 In Folder Explorer select the folder in which you want to rename 2 On the Folder menu click Rename folder 3 Entera folder name and then press Enter key Deleting a folder To delete a folder 1 In Folder Explorer select the folder in which you want to delete 2 On the Folder menu click Delete folder 3 You will be asked to confirm this action If you are sure click Yes Note When you delete a folder all fax items that belong to it will
64. een copied to clipboard TIME 1852 This is the Caller ID NMBR 84356880 7 e At last press OK button to apply the caller id command 146 How can I set up the Fax to Email function correctly To ensure the Faxto Email function is set up correctly please make sure the detials about SMTP are correct e For Gmail account SMTP Server Server Name smtp gmail com Port 587 e For Yahoo account SMTP Server Server Name smtp mail yahoo com Port 465 e For Hotmail account SMTP Server Server Name smtp mail live com Port 587 e For Aol account SMTP Server Server Name smtp aol com Port 587 147 Error application has encountered a problem and needs to close when you start Joyfax Server or Client on Windows XP When you start Joyfax Server or Client on Windows XP Joyfax Server or client returns one of the following error messages Joyfax Server version has encountered a problem and needs to close We are sorry for the inconvenience Joy fax Client version has encountered a problem and needs to close We are sorry for the inconvenience This application has created errors and needs to close Solution Change the Compatibility setting for Joyfax Server or Client 1 Right click the Joyfax Server or Joyfax Client shortcut on the desktop and choose Properties 2 In the Properties dialog box select the Compatibility tab 3 Deselect Run This Computer In Compatibility Mode For fany Windows versi
65. egistraction codes for the newly purchased Joyfax Client Click here to order directly through the Online Order System 144 Is there a way to prevent stripping the local area code for all numbers of the local area In the USA and Canada it is often required that numbers ofa certain area code need to be dialed as local calls and also as long distance calls Since Joyfax Server strips the local area code for all numbers of the local area a special configuration is required in case For example Country or region code 1 Area or city code 311 International prefix 011 Long distance 1 1 On Server menu click Server Options Or directly click Server Options button on the toolbar 2 Inthe Server Options dialog box specify the Country or region code to 1 and Area or city code to 311 Area Code Country or region 1 4rea or city code 311 National call prefix 1 International call prefix 911 Sample Only v Auto remove area code for local calls Dialing rules 3 click Dialing amp Area code rules button the Dialing amp area code rules dialog box will be displayed type the Long distance and International calls prefix and given rules set as below Dialing rules gt 4rea code rules Local call prefixes Long distance call prefixes 3112 312 31136 318 Add Lf Rules will only apply to calls made to the prefixes you specify above f OK cancel
66. elect the new added Phone Number in the treeview click Users button o Inthe Choose users dialog box specify the users to whom the selected rules will apply c To automatically forward the fax messages according to the CSID o Click New CSID button on the bottom of the window then enter a CSID string Please see CSID Matching Rules for more information oO Select the new added CSID in the treeview click Users button o Inthe Choose users dialog box specify the users to whom the selected rules will apply 4 Click OK to save All these configs will be applied in the next coming fax To remove a rule 1 On the Server Options dialog box click Routing Rules on the right side 27 2 Ifyou wish to remove a particular user froma rule double click a rule node to display all users associated with that tule select a user and then click the Remove button 3 Or click a rule node click Remove to delete an exiting rule directly 28 Forwarding incoming fax to email addresses Joyfax Server routes the incoming faxes to user s email addresses or any other email addresses as a TIFF or PDF attachment The user is then able to print save and forward the fax similar to what occurs when a regular email with an attachment is received Fax messages sent from User A to User B usually called Inner Fax will NEVER be forwarded to user s email address To forwarding incoming fax to user s email addresses 1 Ensure that you have set up the
67. en pick up a Printer in the combo box Automatic Print Fax Device Printer Topic 56k External Data Fax Voice Modem COM1 TinyPDF Topic 56k External Data Fax Voice Modem 2 COM2 HP Officejet 5600 series Printer HP Officejet 5600 series v C Apply to all devices SOK Cancel Click OK to save Note All incoming faxes will be automatically printed if that option was selected CSID Matching Rules Joyfax Server will use pattern matching against the calling fax machine s CSID Called Subscriber Identification to determine the destination user to which to forward the fax The following table shows the characters allowed in pattern and what they match CSID comparison is case insensitive see Example below Characters in pattern Matches in string Any single character ce Zero or more characters Any single digit 0 9 charlist Any single character in charlist charlist Any single character not in charlist Character Lists A group of one or more characters charlist enclosed in brackets can be used to match any single character in string and can include almost any character code including digits An exclamation point at the beginning of charlist means that a match is made if any character except the characters in charlist is found in string When used outside brackets the exclamation point matches itself Special Characters To match the special characters left bracket questi
68. er Service Press No to uninstall 3 Inthe Windows Service JoyfaxServer Setup dialog box press Yes to install the JoyfaxServer service the service will be started if it s completed successfully press No to Stop and Uninstall the JoyfaxServer service 65 Joyfax Client Joy fax Client is an application that allows users to connect to a Joyfax Server for sending and receiving fax from every workplace Joyfax Client test Fax Actions Folder Contact View Tools Help m BR RQ amp R R Ss Create Fax Send Rece Fax Forward Fax Find Fax View Fax FaxProperties Delete Fax PrintFax New Contact Folder Explorer 4X Incoming b A Lx TH HD Received From TSID Caller ID 1st Reader Subject Owner Pages JoyFax Client 6 O 5 13 2009 10 57 AM jill 2 54 1KB _ Incoming 1 j L Drafts LB Outgoing B Sent eg Sending 1 La Success 2 From jil Date Received 5 11 2009 9 26 AM Pages 1 2 34 Undelivered a Subject L5 Recyle Bin Phone Book Ces E a 23 B G 6 Ht atg H A UK 3 us Sharon Kozey SOFTWARE LICENSE AGREEMENT Gail Nolan PLEASE READ THE FOLLOWING SOFTWARE LICENSE AGREEMENT CAREFULLY BEFORE YOU PROCEED WITH THE INSTALLATION YOU ARE ONLY AUTHORIZED TO USE THE SOFTWARE WHEN amp marie watson YOU AGREE WITH THE TERMS OF THE FOLLOWING LICENSE AGREEMENT BY USING THE SOFTWARE YOU PROFESS TO THE TERMS OF THAT AGREEMENT eS Marybeth Stickley or IF YOU DO NOT AGREE WITH T
69. er to your question here we recommend to search the Online Help for additional information If your question was also not answered in the Online Help please send us a support request describing the problem e Error application has encountered a problem and needs to close when you start Joyfax Server or Client on Windows XP e Does it matter what fax modem I use for faxing e Which modems and fax boards do you recommend for Joyfax Server e Why my computer restarts after the installation of multiple faxmodems e Why my modems can not be recognized by the Joyfax server e Howto enable the Email Notification function when faxes sent e Howto change the email subject and body sent from the Joyfax Server e Does Joyfax Server support ISDN e Howto install Multiple Fax Modems e Help us to translate Joyfax Server into your language and earn a free license e Why get this error message Cannot initialize Winsock please reinstall the Joyfax Client e Can Joyfax Server support VOIP e What does Ordinal Not Found The ordinal xxxx could not be located in the dynamic link library LIBEAY32 dll e When opening the software you receive Runtime error 71 disk not ready e Joyfax Server only send the first part of first page when sending a fax e What are the differences between class 1 2 and class 2 0 modems e lTamhaving problems sending faxes with my US Robotics fax modem e Howto correct t
70. es not support it Class 1 has been in existence much longer which is supported by most fax machines and enjoys the most consistent implementation across fax devices in use today The selection of faxclass does not in any way affect the transmission speed Caller ID String Speicfies the caller id command to enable Caller ID reporting Common caller id commands are 1 AT VCID 1 2 AT CID 1 3 AT VCID 1 4 AT CID 1 Reset String Specifies the reset command to reset the modem after a fax transmission Common reset commands are 1 ATZ 2 AT amp F 3 AT amp FO Answer after n Rings This option indicates the number of rings that will be detected before the modem is directed to go offhook and answer the call Sets of at least Two Rings for retrieving caller ID correctlly 20 o Enable Receiving Faxes If this options is checked the modem will be able to receive faxes o Enable Sending Faxes If this options is checked the modem will be able to send faxes The Fax Devices Settings dialog box will be displayed click Detect Modems Make at least ONE fax device selected Sets the Caller ID string if you would know answers on 3 rings To turn off the Modem speker check whether MO 0 zero appears in the Init strings or not If it already exists move it to the end of Init strings or place the MO at the end of the init strings Make other all required changes and click OK to save 21 Configure modem manually For some reason i e
71. existing user 1 On Contact menu click Contact list Or directly click Contact List button on the toolbar 2 Inthe Public Contact dialog box choose an user you want to delete then preee Delete button located on the top side of the window 3 You will be asked to confirm the action If you are sure click Yes To delete two or more users 1 On Contact menu click Contact list Or directly click Contact List button on the toolbar 2 Inthe Public Contact dialog box press Ctrl and select all required users then press the Delete button 3 You will be asked to confirm the action If you are sure click Yes 52 Exporting contacts You can export the data of the phone book to a CSV file To export contacts 1 On the Contact menu click Export contacts 2 Inthe Export contacts dialog box specify an output CSV filename click Save 53 Importing contacts Importing froma CSV file is a two step process First you need to prepare and verify your CSV file Next simply choose your import file to perform the import 1 Preparing your CSV file Please ensure that your CSV is a valid CSV format A good way to check is to import your file into Microsoft Excel and see if the data is as expected This is also a good opportunity to do any massaging of the data if you wish The CSV file must contain a heading row For example here is a valid file with a single record FullName Company Department Duty Fax Phone Mobile
72. file1 folder1 gt FileN r lt Recipients gt f file or folder Files or files in sub folders to be faxed i e C Test C MyPDFs pdf r Recipients Recipient list For more see Fax Recipients Must begin and end with double quotation marks Options a Synchronous Wait until fax sent completed s Subject Subject of fax i e Joyfax Sell Sheet m Meno Memo of fax i e Joyfax Server 5 user license c CoverPage Cover Page profile to be used d Header Header amp footer profile to be used 0 None 1 General 2 Compact 3 Detailed k Kill Delete input files if fax sent successfully Retrun 0 Success 1 Initialize failed 2 Invalid parameter 3 Unknown erorr may unsupported file type Example JoyfaxClientConsole d 2 f C My PDFs D90 PDE r Samm Kivin lt 866 6554 564 gt Mr Green lt 846 6554 564 gt JoyfaxClientConsole f C MyPDFs pdf D Sell xls r Samm Kivin lt 866 6554 564 gt JoyfaxClientConsole s Joyfax Sell Sheet m Joyfax Server 5 user license f D Sell xls r Kivin lt 866 6554 564 gt 118 Cover Page Editor Using Cover Page Editor you can create and modify cover page templates for the Clients A cover page provides information about the recipient and sender such as names company names and faxnumbers A cover page is sent as the first page ofa multiple page document It can also be sent by itself and include both cover page information and a brief note On all com
73. for each recipient within the Joyfax Server so you could specify no more than 50 recipients it s good enough for Fax broadcasting 166 Why have I not received my registration codes In general you will receive emails with Registration Name and Code and other information of registering in 30 minutes after your purchase The emails are sent automatically by our registration agent Plimus However sometimes for some reasons for example the emails are moved to your Spam Junk folder or your Email service provider rejects Emails from Plimus If you don t receive your registration information after 30 minutes please check your Spam or Junk folder first or just contact our sales team register joyfaxcom to get assistance 167 Can I send faxes from the fax server The Joyfax Server cannot initiate an outgoing fax job it only sends faxjobs submitted to it from the Joyfax Client software It can receive faxes without the need for any client software In order to send faxes from the fax server you need to install Joyfax Client on the same computer where you have installed the Joyfax Server software If you do this you can submit faxjobs to the faxserver from the server machine just as you would froma network workstation 168 How to set up area code for Joyfax Server To perform the Joy Fax Server correction you MUST set up the area code and calls prefixes 1 On Server menu click Server Options Or directly click Server Options but
74. for that specific Image Stamp just leave the boxas blank and click OK 138 Insert Fax Pages from a Scanner Fax Editor offers you a direct way to insert faxpages froma scanner To run this function please take these steps 1 Click the Pages menu select Scan pages and then a dialog will pop up for you to select the scanner Select Scanner TWAIN scanners HP Officejet S600 series THAIN WIA Apple iPhone 2 Please select a scanner and click OK and then the pages fromthe scanner will be inserted at the end of the current document 139 Save the Fax Message as PDF format 1 To save the whole file as PDF format 1 Click the File menu select Save as 2 In the pop up window you can choose the PDF format to save the whole fax file 2 To save the current page as PDF format 1 Click the File menu select Save page as 2 In the pop up window you can choose the PDF format to save the current fax page 140 Backup amp Restore Joyfax Server files This tutorial shows you how to backup and restore Joyfax Server Follow the instructions given below To backup Joyfax Server files 1 Click Start point to Programs point to Joyfax Server point to Tools and then click Backup amp Restore Server 2 In Joyfax Server Data Backup amp Restore Wizard dialog box choose Backup Joyfax Client fax data click Next 3 Follow the step by step wizard to complete backing up the Joyfax Server files You could set a pas
75. g folder are displayed when you first open Joyfax Client e Minimize main window when clicking Close X button e Always prompt me when triggering the Read Tracking flag Specifies whether to confirm when triggering the Read Tracking flag 69 e Confirm when deleting fax message s e Mark fax read after displaying for N seconds Marks a fax itemas read after you have previewed it for the number of seconds indicated e Send amp Receive fax at startup Automatically receives and sends fax at joyfax client startup e Check for new fax every minutes Checks fax server for new incoming fax items at the specified interval of minutes e Play sound when new fax received Specifies whether to play a sound when new fax message arrive e Automatically print received fax to Specifies a printer to automatically print all received fax messages e User folder location Specifes the storing location of user data Fax Section tt Joyfax Client Options 60 General Far Page Use Joyfax Server s global settings Local manual settings JoyFax Printer Print Quality Minimum Black Comparison A 204 x 98 dots per inch Low p Es Bayer Dithering Maxinum White Comparison Image Settings s Scaling Adjustto 100 normal size Orientation Margins inches Portrait Left 0 75 Right 0 75 Landscape Top 0 75 Bottom 0 75 Attempting Settings ie Retries 3 t times Intervals 5 minutes Ff OK 3 Cancel
76. g topics e Adda New Contact Group e Edit a Contact Group e Delete a Contact Group 108 Add a New Contact Group To add a new My Contact Group 1 On the Contact menu click Group Manager 2 The Contact group manager dialog box will be displayed click New button 3 In the New Group dialog box type a group name description and click OK To add a new Public Contact Group Note You have this function only when it is enabled for you in the Joyfax Server 1 On the Contact menu point to Public contacts and then select Group Manager 2 The Public contact group manager dialog box will be displayed click New button 3 In the New Group dialog box type a group name description and click OK 109 Edit a Contact Group To edit an existing My Contact Group 1 On the Contact menu click Group Manager 2 The Contact group manager dialog box will be displayed select a group you want to edit and click Edit button 3 In the Edit Group dialog box make all required changes and click OK to save them To edit an existing Publick Contact Group Note You have this function only when it is enabled for you in the Joyfax Server 1 On the Contact menu point to Public contacts and then select Group Manager 2 The Public contact group manager dialog box will be displayed select a group you want to edit and click Edit button 3 In the Edit Group dialog box make all required changes and click OK to save them
77. he Eidit Contact window will popup Make the modification and click OK to save To edit an existing Public Contact Note You have this function only when it is enabled for you in the Joyfax Server 1 Point to the Phone Book In Public contacts select an existing contact 2 Right click it and select the Edit item 3 The Eidit Contact window will popup Make the modification and click OK to save 113 Delete a Contact To delete an existing My Contact 1 Point to the Phone Book In My contacts select an existing contact 2 Right click it and select the Delete item or directly click the Delete Contact button on the toolbar 3 You will be asked to confirm the action If you are sure click Yes To delete an existing Public Contact Note You have this function only when it is enabled for you in the Joyfax Server 1 Point to the Phone Book In Public contacts select an existing contact 2 Right click it and select the Delete item or directly click the Delete Contact button on the toolbar 3 You will be asked to confirm the action If you are sure click Yes 114 Searching Contacts To find a contact to edit or send faxes to quickly l On the Contact menu click Find contacts or directly click the Find Contact button on the toolbar In the Find Contact dialog specify the useful information and then click the Search button The search result will be displayed in the buttom ofthe dialog Select a contact to edit delete or sen
78. he Modem initialization string e The modem works fine in Windows Fax and Scan but Joyfax Server How to manually correct init string e Why are the receiving faxes pdf attachments not readable e Howdo Isilence the faxmodem How to turn off modem speaker e How can J improve fax Reliability e Does my modem support Caller ID e Howto configure the Area code for Joyfax Server e Inthe United States what sequence of numbers do we need to enter in the Phone book e Is there a way to prevent stripping the local area code for all numbers of the local area e got the error message Create print desktop failed not enough storage space e Howto import contacts froma CSV File into Joyfax Server e Noreceiving fax in my Client How to configure automatic fax routing e Can Isend faxes fromthe fax server e Howto access Joyfax Server behind a router firewall e Howto backup of the Joyfax Server files e Remove the limit concurrent TCP IP connections for Windows XP Vista e Can ladd additional Clients or FAX Line later e Why have I not received my registration codes 143 Can I add additional Clients or FAX Line later The number of users for an existing Joyfax license can be increased to a higher license type at any time All you have to do is to purchase the additional clients for the joyfax server You will receive a new license code for the Joyfax server to enable the additional clients and r
79. he customer Other agreements or warranty terms that are part of the package of other distributors are not practicable 193 Technical support If you have a problem with Joyfax Server please take a look at the Help or Frequently Asked Questions in our website first it may already contain an answer to your question If you still have a problem with this software and nothing else helps please contact us at support joyfaxcom Please informus about the following e Version from About window e Where did you get this software e Is there a Firewall or an AntiVirus software installed on your machine e Operating system including service packs and the third installed if you know e Description of your problem as much information as possible to retrieve the problem You can email us the error image screenshot to help us address your problems e Any additional information which may help e We ll try to help you as soon as possible usually within 12 24 hours If you have any comment or suggestion for the next releases please feel free to post themto us our feedback is important to us in getting an idea of how to make our software the best product for you 194
80. ile name extension If you cannot find the cover page you are looking for make sure it has the correct extension e The default storage location for the personal cover page folder is ALLUS ERS PROFILE Application Data J oyfaxClient UserName Template 120 Save a Cover Page To save a cover page 1 In Joyfax Cover Page Editor click the File menu 2 To save a cover page with a new name click Save as and then specify a name 3 To save a cover page with the existing name click Save If the cover page has not been saved previously the default cover page name will appear for you to edit e Cover pages must have a gep file name extension e The default storage location for the personal cover page folder is ALLUS ERS PROFILE Application Data J oyfaxClient UserName Template 121 Insert Cover Page Information Fields To insert cover page information fields l Open Joyfax Client On the Tools menu click Personal Cover Pages Select the cover page template you want to modify and then click Open On the Keywords menu click the information fields you want to insert such as Recipient Name Sender Name and so on Move the mouse to the position where you want to insert these information fields Click the mouse drag the mouse to adjust the field size and then drop the mouse Repeat steps 4 and 5 as needed Note 1 At the time you send a fax all the information fields you inserted are automatically filled in w
81. ill dial the fax number directly as you entered in Joyfax Client 2 Ensure that you have entered the correct phone number format the following phone numbe should be advised 1 886 87654321 1 886 8765 4321 886 87654321 886 8765 4321 886 8765 4321 8765 4321 87654321 8765 4321 801 extension line 801 3 Try the SECOND Init String in Fax Devices Settings dialog click here for more 4 Ensure at least ONE fax modem choosed for sending faxes please refer to Configure Fax Devices 5 Ensure the modemis not occupied opened by other applications such as Windows Fax Service If the problem still occurs please feel free to contact us at support joyfaxcom We provide free remote assistance technical support on workdays from 8 p m till the second day 12 a m US Eastern Time In order to use this kind of technical support you should leave a request with the date time and way Teamviewer or Logme In to contact you for establishing the remote connection 157 How can I improve fax reliability In order to get maximum performance and reliability from your fax server try the followings e Use a direct connection fromthe PSDN to the faxmodem Remove any splitters and other devices in that line e DISABLE YOUR SCREENSAVER Some screensavers can be quite cpu intensive and will starve the communication threads from receiving required messages e Avoid running other cpu intensive processes while fax sessions are in progress the
82. incoming faxto client users you must set up the Routing Rules so faxserver will use these rules to determine the destination user You can also set up Matching Mode and Matching Order by clicking Advanced button To setup Routing Rules 1 On Server menu click Server Options or click the Server Options button on the toolbar 2 The Server Options dialog box will be displayed click Routing Rules on the left side of the window Routing Rules E3 Devices B wa COMI Topic 56k External Data Fax Voice Modem Pnp amp boss Mr Smith EF caller 1D ER 33214588 amp jill 3ill Duerden E8 3322 amp alex Alex Castillo amp alva Alva Poole csIDs HP amp iliil Duerden amp alva alva Poole Jovrax A alex Alex Castillo E new csID E new Number amp users Remove Advanced 3 Add Fax Routing Rules a To automatically forward the fax messages which received froma specific Fax Line COM port to users o Double click Devices node to expand all available modems choose a fax device Modem click Users button on the buttom of the window o Inthe Choose Users dialog box specify the users to whom the selected rules will apply b To automatically forward the fax messages according to the Calling Number Display Data Caller ID o Click New Number button on the bottom of the window then enter a phone number or the right most digit of the integral part of a phone number O S
83. inor interface improvements S Fixed manually forwarding fax issue C Fixed login issues V3 00 April 8 2009 B Office 2007 style toolbars and menus have been implemented click for more S New Fax Engine supports many more fax modems B Added for saving faxas Adobe PDF file C Improved fax browser B Optimized code to improve the communications performance B Minor optimizations and bug fixes V2 90 February 2 2009 V2 55 November 28 2008 V2 00 November 7 2008 V1 50 July 25 2009 First Public Release 15 Joyfax Server Joy fax Server is a server application that is used to send and receive fax via PSTN you can manage outgoing and incoming faxand user lists here A computer where Joyfax Server is running plays the role of the faxserver The main window looks like this WW Joytax Server test a b a a A amp amp Start Sending Stop Sending Start ReceivingStop Receiving Server Options User Group New User User List Add Contact Contact List Statistics Sender Recipients Status Pages From Status Pages COM Por ball 1 1 lt 801 gt Sending Page 20 Complete 2 3 WWW JOYFAX COM Receiving Fax Page data 2 COM1 fall L Incoming Recipients Status From Time Rec d Subject lt 80 Paused WWW JOYFAX COM 4 25 2009 2 59 08 PM Fax received from WWW T en L 4 17 2009 10 06 09 AM Fax recelvedifrom Manb Main BoBo 4 16 2009 2 27 55 PM Fax received from Main B Main BoBo 4 16 20
84. ith the information defined on the Sending Information and Contact Information in Joyfax Client 2 Some information fields about Recipients if their variable value are severals will be shown with The First Value in the Cover Page They are PONLY the FIRS ONE in the Cover Page They are Phone Number E mail Mobile Company Andress and Zip Code For example if you have five phone numbers for the recipients it will only show the first phone number on the cover page 122 Add a Picture to a Cover Page To add a picture to a cover page 1 Open Joyfax Client 2 On the Tools menu click Personal Cover Pages U Select the cover page template you want to modify and then click Open On the Objects menu click the Add picture or on the Drawing Toolbar click Picture tool directly 5 Click anywhere in the document and drag the pointer to insert the picture 6 Double click the inserted blank picture in the Picture Properties dialog box specify a BMP JPGor PNG file you want to add and then press OK button 7 Repeat steps 4 5 and 6as needed 123 Insert Labels Lines and Shapes Objects To insert labels lines and shapes objects 1 Open Joyfax Client 2 On the Tools menu click Personal Cover Pages uo Click the cover page template you want to modify and then click Open On the Objects menu click the object you want to insert or on the Drawing Toolbar click any drawing tool 5 Click anywhere in the document and
85. lic contact group manager D Property Synchronize public contacts 87 Checking fax status To check sending status for a fax message 1 On Fax menu click Receive or press F8 directly this allows the client to refresh the fax status 2 Right click an outgoing fax item choose Properties menu fromthe content menu 3 The Fax Properties dialog boxwill be displayed select Transfer Details tab it shown below 2 Fax Properties General Transferring details Recipients Status lt 89885349 gt Success Lori Kurasz lt 860 376 7604 gt Success 4 Click OK to close Receiving faxes This help section contains the following topics e Receiving faxes from Joyfax Client e Receiving faxes from your email client Outlook Express Outlook or Thunderbird e Read Tracking e Retrieving faxhistory Note A system folder could NOT be moved renamed and deleted 89 Receiving faxes From Joyfax Client Joyfax Client will automatically receive faxes from the fax server in every certain time after you logging in You can also manually check new faxes by clicking Receive on the Fax menu To immediately check for new faxes e Click Send Recv Fax on the toolbar or press F9 Any fax messages in your Outgoing folder will be sent at the same time e Press F8 if you wish to check for new faxes only To check faxes in every certain time 1 On the Tools menu click Options or directly press Ctrl O 2
86. mma 3 Click Advanced on the right side of the main window and configure user permissions 4 Click OK to save 61 Edit user To edit an existing user 1 On User menu click User list Or directly click Usre List button on the toolbar 2 Inthe User List dialog box choose an user you want to edit then click the Edit button located on the top side of the window 3 The Edit User dialog box will be displayed make all required changes and click OK to save them 62 Delete user To delete an existing user 1 On User menu click User list Or directly click Usre List button on the toolbar 2 Inthe User List dialog box choose an user you want to delete then preee Delete button located on the top side of the window 3 You will be asked to confirm the action If you are sure click Yes To delete two or more users 1 On User menu click User list Or directly click Usre List button on the toolbar 2 Inthe User List dialog box press Ctrl and select all required users then press the Delete button 3 You will be asked to confirm the action If you are sure click Yes 63 User Permissions Regular user accounts have all permissions to send amp receive faxes unless that permission was granted This following dialog boxallows you to set the User Permissions for the user selected on the User Manager window Edit user jill User Advanced Detail TS Outgoing Fax vV Allow to send Fax Z Allow
87. ng rules Server gt Options gt Fax Routing Now Joyfax Server has been installed and is ready for service e Install Joyfax Client on the workstations 1 Run the installation package at server select the Client component to install 2 Run and enter the server s address user name and password to log in to faxserver 3 To receive faxes from an email client please refer to Joyfax Client Help Document Install Joyfax How do I e Install Modem e Increase Windows XP Vista TCP IP Max Connections e Install and uninstall Joyfax Server Ins tall Modem To prepare the Joyfax Server for sending and receiving faxes you should connect the modem to the computer 1 2 Connect your computer s modem to your phone line using a standard phone cable Plug in the modem s power supply if you are installing an extended modem 3 Install the modem drivers Turn on your computer After the New Hardware Wizard detecting your modem insert the Installation CD ROM into your CD ROM drive Follow the onscreen prompts to complete the installation Add Hardware Wizard Select the maru actuer and model of your modem If your modem i not isted of you have an instalation dek cick Have Dak Moredoctaer Modets BY Standard 19200 bps Modem Standard Modem Types Antient Technologes E Standard 28800 bps Modem OY Standard 33600 bos Modem Increase Windows XP Vista TCP IP Max Connections As you may have noticed Microsoft still limi
88. not be recognized by the Joyfax server Usually there are two reasons that make the modems can not be recognized by Joyfax Server One is that the modems are occupied opened by other applications such as Windows Fax Service please close or turn off the applications windows service Fax Service and try again The other is that the names of the modems contain a character you can right click My Computer click Properties click the Hardware tab and then click Device Manager double click the Modem branch to expand it if the modems with a name containing a character they should not be recognized by Joyfax Server To fixthis problem try the following steps Go to Control Panel and open Phone and Modem Options click the Modems tab Select a modem and then click Remove repeat the preceding steps to remove all modems At last install your modem drivers again If you want to install multiple modems of the same model on the computer please refer to How to install multiple fax modems 163 How to correct the Modem initialization string If you found the Joyfax Server cann t work right on your system you may also want to try using an initialization string to correct this Before you try an initialization string check for updated modem drivers from your computer manufacturer s or modem manufacturer s website Check the computer manufacturer s site first if the modem came with the computer as they may have an OEM version of the modem
89. nshot of the Netgear router set up to port forward 8750 to the Joyfax Server which is at 192 168 0 98 see above Click on the image to see a larger version Setup Wizard Port Forwarding Port Triggering Please select the service type Basic Settings s Port Forwarding Wireless Settings O Pot Triggering Logs Service Name Server IP Address Block Sites AM vs 192 lr68 o Add C serieename Sion teapot sever acess Block Services Schedule E mail 1 overseer Zar Router Status TETERE E Attached Devices Backup Settings Add Custom Service e Step3 Determine your server s internet IP address In the Router Status area you may see your Internet IP address in the Internet Port section 155 Router Status Account Name MR81 4v2 Fitimware Version Version 5 01 May 09 2003 inernet Port MAC Adress 00 09 5b 9a 27 37 IP Address DHCP DHCP Client IP Subnet Mask 255 255 255 0 Domain Name Server 204 127 202 4 216 148 227 568 So in the Joyfax Client login dialog box type 24 0 209 243 as server address then you may access the Joyfax Server all over the world 156 Why fax didn t go through Please check the followings 1 To perform the Joyfax Server correction it s recommended that you set up the area code and calls prefixes and Dialing Rules If you don t know how to config it just make the Specify dial location check boxunselected the server w
90. ntacts feature B Minor GUI tweaks V3 38 May 8 2009 B Improved the printing function S Optimized login progress B Minor GUI tweaks V3 36 May 4 2009 S Fixed bug with adding removing dialing rulues V3 35 April 30 2009 C Fixed bug the software crashes sometimes if the address book panel closed V3 32 April 21 2009 B Optimized login and authentication process C Improved auto sending receiving fax V3 31 April 20 2009 S Fixed bug when network cable disconnected in client user couldn t login again S Improved interface for shortcut menu C Optimized code to improve performance on sending fax V3 30 April 18 2009 B Updated to be compatible with Windows 2008 Server B Improved Print function S Fixed bug the server cann t send receive fax after redetecting fax devices C Fixed bug with Popup menus in System Tray when New Fax dialog opened C Fixed bug with exporting contacts V3 20 April 15 2009 B Updated to be compatible with 64 bit OS S Minor GUI tweaks B Fax Browser now supports FMF format C Optimized code to improve performance on retrieving fax history S Fixed fax status issues C Fixed bug when purging deleted fax items V3 10 April 10 2009 S Added Auto Mail Setup in configuration wizard 14 S Added sending the faxas an Adobe PDF file attachment in e mail B Improved error messages B Lots of m
91. o add an exsiting Image Stamp please click the Image Stamp tool and then select an exsiting Image Stamp 2 After adding a Image Stamp in the fax message you can right click the image stamp to cut or copy it a Image Stamp a Approved a Department Permitted Manager Agreed s Signature Manager 2 Customise the Image Stamp 1 Please open the Signature Manager and double click the existing Image Stamp to make the modification Image stamp manager Name Modified Size og Approved Tuesday June 28 2011 10 31 28 3KB Department Permitted Tuesday June 28 2011 10 34 95 8KB Edit F Manager Agreed Tuesday June 28 2011 10 39 95 8KB i Delete Rename Default Copy Note Ifa window pops up asking the password if there is any just enter the password if not leave it as blank and click OK Image Stamp Enter the password to your image stamp Password i Cancel 2 Click the New button to add a new Image Stamp 135 Image Stamp Properties Properties Name Image file 9 For best results use a white backcolor and 400 400 image Access Password Retype Cancel Name Enter the Name for the Image Stamp Image file Import the image from the local path For best results please use a white backclor and 400 400 image Access Setup the Password to limit the use of th
92. on COM Port COMS Device name AYM Fax Modem COM3 Cancel Finally don t forget to set the Fax Class to Class 2 and try the following Init Strings one bye one ATS31 3 ATQOV1E0S0 0S831 3 ATS31 3 S49 18 S50 18 173 Remove the limit concurrent TCP IP connections for Windows XP Vista In Windows XP SP2 SP3 and Vista Microsoft enforces and hard limit hard coded in tcpip sys the maximum simultaneous half open incomplete outbound TCP connection attempts per second that the systemcan make in order to protect the system from being used by malicious programs such as viruses and worms to spread to uninfected computers or to launch distributed denial of service attack DDoS But this may have affects applications servers and p2p programs that attemp to open many outbound connections at the same time To remove maximum concurrent half open connection limits in Windows XPSP2 SP3 and Windows Vista apply the patched with the following steps e Go to the Download area download the appropriate TCPIP patch e Uncompress the downloaded file e Doas the Readme txt says 174 Help us to translate Joyfax Server into your language and earn a free license We now invites you to become our volunteer UI translator to localize our Joyfax Server into your language You will be able to make a difference The translation process is simple easy and fast We highly appreciate your contribution to our product Following is the inst
93. on earlier than XP and click OK Background information Windows XP includes a feature to run applications in a previous version s environment to reduce compatibility issues with older applications Joyfax Server is unable to start successfully with this option selected 148 I got the error message Create print desktop failed not enough storage space This error message can be the result of the non interactive desktop heap setting in Windows The default settings for the third value is 512 kb The Windows registry must be used to adjust this setting To change the desktop heap setting do the following e Open the Windows registry go to Start gt Run type Regedit or Regedt32 e Navigate within the Registry editor to the key HKeyLocalMachine S YSTEM CurrentControlSet Control Session Manager SubSystems e In the right hand pane double click the value Windows e Look for the area SharedSection xxx yyyy zzzz aaaa where xxxx defines the maximum size of the system wide heap in kilobytes yyyy defines the size of the per desktop heap zzzz defines non interactive desktop heap size and aaaa defines terminal services Edit String Ax Value name Windows Value data ws SharedSection 1024 3072 1024 Windows On SubSystemType Windi e Change the third value from 512 to 2048 or 1024 The 512 specifies the desktop heap for desktops associated with non interactive Windows stations Note For 64 bit machines the
94. on mark number sign and asterisk enclose them in brackets The right bracket cannot be used within a group to match itself but it can be used outside a group as an individual character The character sequence is considered a zero length string However it cannot be part ofa character list enclosed in brackets Character Ranges By using a hyphen to separate the lower and upper bounds of the range charlist can specify a range of characters For example A Z results in a match if the corresponding character position in string contains any character within the range A Z and H L results in a match if the corresponding character position contains any character outside the range H L When you specify a range of characters they must appear in ascending sort order that is from lowest to highest Thus A Z is a valid pattern but Z A is not Multiple Character Ranges To specify multiple ranges for the same character position put them within the same brackets without delimiters For example A CX Z results in a match if the corresponding character position in string contains any character within either the range A C or the range X Z Usage of the Hyphen A hyphen can appear either at the beginning after an exclamation point if any or at the end of charlist to match itself In any other location the hyphen identifies a range of characters delimited by the characters on either side of the
95. ouse Input text in the note You can right click the added message to change its font and background colour ok cut O Copy awe FS Paste T Eont A Back color L 132 Text Stamp a Text Stamp 1 Adding an exsiting Text Stamp 1 To add an exsiting Text Stamp please click the Text Stamp tool and then select an exsiting Text Stamp 2 After adding a Text Stamp in the faxmessage you can right click the text stamp to change its font and colour dl Text Stamp Submitted Draft al Stamp Manager 2 Customise the Text Stamp 1 Please open the Stamp Manager and double click an existing Text Stamp to make the modification Rubber stamp manager F4 Approved d Submitted LS Draft Approved amp x Submitted amp x Draft amp x Edit Delete Default Move up Move down Close 2 Click the New button to add a new Text Stamp Text Stamp Properties 96 cancel re Date r Font OTime fi Color Name Enter the Name for the Text Stamp Text Enter the Text as the content of the Text Stamp 133 Varible Value Add varible value such as Date and Time in the Text Stamp Font Specify the font of the Text Stamp Color Choose the colour for the Text Stamp At last click OK to save the new Text Stamp 134 Image Stamp a Image Stamp 1 Adding an existing Image Stamp 1 T
96. over Page Editor Add Edit or Delete Cover Pages 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 108 109 110 111 112 112 113 114 115 116 117 118 119 120 121 Save a Cover Page 122 Insert Cover Page Information Fields Add a Picture to a Cover Page 123 Insert Labels Lines and Shapes Objects 124 Change the Layering of Cover Page Items 125 Grouping Objects 126 Display or Hide Grid Lines 127 Fax Editor 128 Menu bar 129 Drawing Toolbar 131 Using Drawing Tools 132 Text Stamp 133 Image Stamp 135 Tips 137 Flexible Use of Selection Rectangle 137 Password Protects Image Stamp 138 Insert Fax Pages from a Scanner 139 Save the Fax Message as PDF fromat 140 Backup amp Restore 141 Joyfax Client files 142 Joyfax Server files 141 Frequently Asked Questions 143 Can add additional Clients or FAX Line later 144 Is there a way to prevent stripping the local area code for all numbers of the local area _ 1 45 Does my modem support Caller ID 146 How can I set up the amp quot Fax to Email amp quot function correctly 147 Error amp quot application has encountered a problem and needs to close amp quot when you start Joyfax Server or Client on Windows XP tag got the error message amp quot Create print desktop failed not enough storage space amp quot 149 In
97. puters users have a personal cover pages folder located by default in ALLUS ERS PROFILE Application Data J oyfaxClient Fax_UserName Template When you create new cover pages with Joyfax Cover Page Editor the cover pages will be stored in this folder For information on specific topics see e Add Edit or Delete Cover Pages e Save a Cover Page e Insert Cover Page Information Fields e Add a Picture to a Cover Page e Insert Labels Lines Shapes Objects e Change the Layering of Cover Page Items e Grouping Objects e Display or Hide Grid Lines 119 Add Edit or Delete Cover Pages To add edit or delete a cover page 1 Open Joyfax Client 2 On the Tools menu click Personal Cover Pages and then do one or more of the following To Do this Create a new cover page Click New to start the Joyfax Cover Page Editor Click Copy to browse to the folder that contains the gcp file cover page template that you want to copy to your personal cover page folder and then select the file you want Add a cover page to your personal cover pages list Open and edit an existing Select a cover page template and then click Open to start the Joyfax Cover Page Editor cover page and do the required modification Delete an existing cover page Rename an existing cover page Select a cover page template and then click Delete Select a cover page template and then click Rename Note e Cover pages must have a gep f
98. r Output Paper Size 44 Copy Count 1 Copy GQ In Graphi Print Quality 204 x 196 dots per inch ICM Method ICM Disabled ICM Intent Pictures Go back to Joyfax Client in the Fax Editor dialog box click Options button on the left side of the window The Fax Options dialog box will be displayed then click Fax tab On the Fax tab click the Custom Settings option then change the Print Quality to the value High 204 x 196 shown in the above image Fax Options 8B General Brex Use Joyfax Client s global settings Custom settings Joyfax Printer Print Quality High 204 x 196 High 204 x 196 Low 204 x 98 183 Does my modem support Caller ID First make sure you can see the Caller ID information from a normal telephone LED displayer Then do the following Launch Joyfax Server e Click Stop Sending and Stop Receiving buttons on the toolbar e Select Server menu click Devices Settings the Fax Devices Settings dialog box will be displayed e Select the Fax Modem you wish to check in the Devices list click Caller ID Detection button e In Caller ID detection dialog box press Detect Now button the software will automatically check the available AT command e Follow the prompt click Test Now button then dial your phone by using another phone e IfCaller ID is not working you will only see the word RING for each incoming ring If this is the case try another
99. r fax On the Fax Editor dialog box click Options button located on the right side of the window 1 2 On the Fax Options dialog box change the position or graphic file to be used for signing the fax C Program Files Joyfax ServerSignatureS ample png st eA A 3 Click OK button 78 Sending a fax from another application When Joyfax Client is installed the Joy Fax Printer is automatically installed by the installer To send a fax from another application 1 Create a document in software such as Microsoft Word Excel AutoCAD Phostoshop or KingDee ERP 2 Inthe software click Print on the File menu or the appropriate command for printing 3 On the Print dialog box change the printer to the Joy Fax Printer and click OK Printer Name ee Joy Fax Printer Status Idle Find Printer Type Joy Fax Printer Driver Where Joy Fax Printer Port C Print to file Comment C Manual duplex Page range Copies all Current page Pages Type page numbers and or page ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pisi pls2 pls3 p8s3 Number of copies Collate Print what Document i Zoom Print All pages in range Pages per sheet 1 page Scale to paper size No Scaling 4 Joyfax Client will be launched automaticly and the Fax Editor dialog box will be displayed af
100. r more informations 91 Read Tracking This feature allows you to track the user who has read the received fax and who not yet Navigate to Incoming folder the fax list shown below t D M Received From TSID Caller ID ist Reader sd v 15 12 2009 11 13 AM 89000181 Demo demo amp O 5 8 2009 6 Read Tracking To see who has read a fax message 1 On Fax menu click Receive or press F8 directly this allows the client to refresh the fax status 2 Right click the fax item which you want to see the tracking detail choose Properties menu from the content menu 3 The Fax Properties dialog box will be displayed select Read Tracking tab it shown below i Fax Properties General Read Tracking First read by Demo demo at 5 13 2009 11 00 AM Tracking details Users Status Read Time Demo demo Read 5 13 2009 11 00 AM user user1 Unread user2 user2 Unread To flag a fax message as Read from the Joyfax Server 1 On Actions menu click Read Tracking or select the Read tracking check boxon the select item 2 The Read Tracking dialog box will be displayed click OK to confirm the action Read Tracking Do you want to flag this fax item as read from the server Note Fax flagged as Read you cann t toggle it off anymore i 3 cancel This feature will be disregarded if you select an Inner Fax 92 Managing Fax Folders Joyfax Client allows you to create individual folders which can be us
101. ral section contains the basic properties o Fax section allows you to specify the resolution and black white threshold of faxing file o Page section allows you to specify the default cover page header amp footer template and digital signature 2 The Joyfax Client Options dialog box will be displayed Make all required changes and click OK to save General Section ti Joyfax Client Options Jar mr sa Run program at Windows startup When starting go directly to Incoming folder v Minimize main window when clicking Close x button VY Confirm when deleting fax message s vV Always prompt me when triggering the Read Tracking Prompt me when Fax sent successfully Show Microsoft Outlook Contacts when choosing recipients Mark fax read after displaying for s seconds Print reports for sent faxes Send amp Receive Fax ES V Send amp Receive fax at startup Check for new Fax every Gm minute s Play sound when new Fax received ey Automatically print received Fax to User Folder Location ra Your personal configs and Fax store is located in the following Folder C Documents and Settings All Users Application Data JoyFaxClien ae The General contains the following items e Company Company name retrieved from the Fax Server e Run program at Windows startup Opens Joyfax Client at Windows startup e When Joyfax starts go directly to Incoming folder Specifies whether the contents of the Incomin
102. re a deleted fax 1 Click Recycle bin folder 2 In the Fax list area press Ctrl or Shift key and select all required fax messages 3 On Actions menu click Restore 105 Retrieving fax history Joyfax Server provides a capability to store all of your incoming and outgoing faxes in the Fax Server so you can retrieve them by using this function if your Windows system crashes and you didn t backup them before or you delete the fax messages stored in your local computer by mistake To retrieve fax history 1 On Tools menu click Retrieve history fax 2 The Retrieve history fax dialog box will be displayed sets the appropriate terms Retrieve history fax All times Time range From 1 5 2009 to 5 21 2009 vi This week Fax types Sending fax V Success Imcoming Fax vV Undelivered cance 3 Click OK the results will be displayed in the popup window 106 Searching fax If you have to manage a few hundred fax messages it can be quite time consuming to find a particular message again You can use two methods to find your fax messages Method 1 Fax filter e Type a string in the Quick Search combo box which located on the top side of the Fax List area and then press Enter amp xe amp New Contact Delete Contact Find Contact m Js Subject Owner Pages Size Method 2 Find Fax Messages 1 On Actions menu click Find fax the Find fax message dialog box will be di
103. roadcasting e Perfect security management 10 System Requirements To guarantee stable operation the following minimum requirements should be met Requirements for Server Installation e 300 MHzor higher Pentium compatible CPU e Working Memory 256 MB or more e Hard disk with at least 100 MB available e Video display capable of 16 bit color and 800 x 600 resolution e Fax modems boards that support faxclass 1 1 0 2 or 2 0 e Phone line TCP IP network e Internet Explorer 5 0 or above e Microsoft Windows 2000 XP 2003 Viata 7 2008 11 What s new in Version 6 0 e Cover Page for fax powerful Cover Page Editor included e Fax Editor allows to edit fax message directly e Password protected rubby stamp e Add your personal signature to outgoing fax messages C Joyfax Client S Joyfax Server B Both the Joyfax Client amp Server V6 0 Build 0502 July 12 2011 B New installation B Improving the output PDF quality B New Fax Editor V5 90 Build 0502 May 2 2011 S Allows to choose a specific fax device to an user group for sending fax V5 83 Build 0412 April 12 2011 S Improve performance in data accessing and processing C Bug fixed V5 70 Build 0320 March 20 2011 S Optimized Fax routing function S Automatically save all incoming fax as PDF file V5 60 Build 0311 March 11 2011 S Allows to set up the mode or matching order of Routing R
104. roup e Edit group e Delete group 56 Add new contact To create a new contact 1 On Contact menu click Add contact Or directly click Add Contact button on the toolbar 2 Inthe Add contact dialog box choose a group type the contact name fax number and more 3 Click OK to save 57 Edit Group To edit an existing group 1 On User menu click Group manager Or directly click User Group button on the toolbar 2 Inthe User Group Manager dialog box click the Edit button located on the top side of the window 3 The Edit User dialog box will be displayed make all required changes and click OK to save them 58 Delete group To edit an existing group 1 On User menu click Group manager Or directly click User Group button on the toolbar 2 Inthe User Group Manager dialog box click the Delete button located on the top side of the window 3 You will be asked to confirm the action If you are sure click Yes To delete two or more groups 1 On User menu click Group manager Or directly click User Group button on the toolbar 2 Inthe User Group Manager dialog box press Ctrl and select all required groups then press the Delete button 3 You will be asked to confirm the action If you are sure click Yes 59 Managing Users When you click the User list button on the toolbar the User List dialog box will is displayed It contains the list of user accounts and the buttons to manage tt F User Li
105. ruction on how to translate the language files 1 Download the Language files which can be found in our download page 2 Decompress the downloaded file you can see 6 files as follows Client_English rc Server_English rc Browser_Res rc Client_Res h Server_Res h and Browser_Res h 3 You may simply open the RC files with a Resource Editor i e ResEditor Notepad and translate the files into your language SS ResEdit Client_English rc 4 You also may open the RC file with Notepad and then translate the file into your language Hinclude Browser _Res h wW Language LCID String Table resources jt LANGUAGE LANG CHINESE SUBLANG_ CHINESE _ TRADITIONAL STRINGTASLE Already translated IDS FRMABOUT CAPTION Eitt Joytax Fax Brovser IDS_FRMABOUT_CHDSAVE HERE 40 Still to be translated 1DS_frmFaxBrovser_SaveFaxas BABE terts ID_FILE_FILE M R GF ERr i let MRR ID FILE OPEN lt cOpen kOpenskFiletkOpen a fax file IDs trmFaxBrovser_OpenFile s of ts pages 5 Save and email us the translated files 6 We will get back to you very shortly 175 I am having problems sending faxes with my US Robotics fax modem We have heard many reports of problems with sending faxes with U S Robotics modems or USB modems Especially earlier models I would recommend upgrading the firmware or better still get yourself a different modem 176 Does it matter what fax modem I
106. rver or Joyfax Client on Windows XP if it returns an error messages says Joyfax Server Client has encountered a problem and need to close We are sorry for the inconvenience please refer to this article 4 Joyfax Server will automatically retrieve your Area Codes and calls prefixes fromthe Windows Regional Settings but you have to enter your area codes manually if you never configure them before 5 The default data folder for the faxserver s data files is C JoyfaxServer the fax server will attempt to use this folder to store its data files 6 In order to receive faxes from clients you must specify the Routing rules based upon Calling Number Display commonly called Caller ID CSID and Fax Line For more help refer to Automatic Fax Routing 7 By automatically routing incoming faxes to clients based upon the phone number the Caller ID command must be configured For more help review Does my modem support Caller ID 8 A SMTP Server must be configured if you wish to receive faxes via an Email Client 9 It s easy to import contacts froma CSV file into Joyfax Server please refer to this article In summary e Download the latest version of Joyfax Server installation package from the download section e Install Joyfax Server at server 1 Run the installation package at server select the Server component to install 2 Launch Joyfax Server follow the wizards to configure the fax server 3 Add new users then set up faxrouti
107. s will be printed To route incoming faxes to a network printer Anonymous Logon permissions must be enabled for the printer 25 Routing Rules Options To setup Routing Rules Options 1 On Server menu click Server Options or click the Server Options button on the toolbar 2 The Server Options dialog box will be displayed click Routing Rules on the left side of the window 3 Click Advanced button on the right side the Routing rules options dialog will be displayed Routing rules advanced options meets 4 RULE You can also change the matching orders Modem Device gt CSID gt Caller ID v Multi condition Incoming Faxes will keep matching other routing rules even when they have met a rule C Routing to online users only All instant incoming Faxes will only automatically be Forwarded to the users who are logging in YOK Cancel Single condition To prevent incoming faxes from keeping matching other Routing Rules once it meets A RULE Multi condition Incoming faxes will keep matching other routing rules even when they have met a rule Works like version 5 5 and below Routing to online users only Choose this option If you would like the insant incoming faxes to only be forwarded to the users who are logging in 4 Change the Matching Mode and Matching Order if need 5 Click OK to save Changes will be applied in the next coming fax 26 Forwarding incoming fax to Users To route an
108. splayed S Joyfax Client Find Fax Message Finds fax messages using the options you specify Lookin Joyfax Client Include sub folders From d Recipients Subject Pages Received Sent before _ Flagged as read from server Received Sent after Oo Deleted fax message iD Date From Recipients ist Rea Subject Status L Browse E Eind Now New Search Pages Size Ea 2 5 8 2009 6 16 PM demo Success fa amp 5 21 2009 5 53 PM demo Forward Success 1 18 7KB 1 18 7KB 2 Set the appropriate filter settings and then press the Find Now button 3 The results will be displayed in the fax list 107 Managing Contact Groups It is recommended to organize the contacts in individual groups for better overview 1 My Contact Group Manager Contact group manager s AB ew i Best B Delete IB close Group Name Description Discuss Team 2 Public Contact Group Manager Public contact group manager i AR Mew FB Edit A amp Delete EB close Group Name Description BoboGroup Customers from UK Tech Group Customers From USA GName123 GDetails123 The two group managers showed above has almost the same interface The groups listview has two columns which display main information on groups e Name Shows a group s name e Description Shows a group s description if you entered it This help section contains the followin
109. st Licensed users 13 We Gr Full Name Member Of Jill Duerden Accounting Alva Poole Human Resources Alex Castillo Marketing and Sales EB Close Job Title Accountant Director Human Res Director of Sales The User List has eight columns which display the main information on users e User Shows an user account e Name Shows an user s name e Member Of Shows a group a user belongs to e Job Title Shows an user s particular position e E mail Shows an user s e mail address e Mobile Phone Shows an user s mobile or phone number Total users 3 0 locked e MSN ICQ Shows an user s instant messaging account such as MSN ICQ AOL Gtalk and more This help section contains the following topics e Add new user e Edit user e Delete user Add new user To create a new user account 1 On User menu click Newuser Or directly click New User button on the toolbar 2 Inthe New User dialog box choose a group type the account name full name and contact informations New user User Detail advanced Group Accounting Lock this user User Jill Full Name Jill Duerden Job Title Accountant Fax Phone Mobile E mail _jill sample com MSN ICQ Note The default password for new users is 1234 To enable Fax to Email feature you must specify the email address S OK i Cancel Note You can specify multiple email addresses by separating the email addresses with a co
110. sword for protecting the backup file if you like To restore Joyfax Server files 1 Click Start point to Programs point to Joyfax Server point to Tools and then click Backup amp Restore Server 2 In Joyfax Server Data Backup amp Restore Wizard dialog box choose Restore backup data click Next 3 Follow the step by step wizard to complete restoring the Joyfax Server files 141 Backup amp Restore Joyfax Client files This tutorial shows you how to backup and restore Joyfax Client Follow the instructions given below To backup Joyfax Client files 1 Click Start point to Programs point to Joyfax Server point to Tools and then click Backup amp Restore Client 2 In Joyfax Client Data Backup amp Restore Wizard dialog box choose Backup Joyfax Server data files click Next 3 Follow the step by step wizard to complete backing up the Joyfax Client files You could set a password for protecting the backup file if you like To restore Joyfax Client files 1 Click Start point to Programs point to Joyfax Server point to Tools and then click Backup amp Restore Client 2 In Joyfax Client Data Backup amp Restore Wizard dialog box choose Restore backup data click Next 3 Follow the step by step wizard to complete restoring the Joyfax Client files 142 Frequently Asked Questions The FAQs Frequently Asked Questions cover common questions regarding Joyfax Server often asked by people If you cannot find an answ
111. t Install Joyfax Client Configure Settings login to Joyfax Server 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 68 69 72 User Login Sending faxes 73 74 75 Sending a fax from Client Sending a cover page only fax Add your personal digital signature Sending a fax from another application Quickly faxing an existing contact Faxing a document from Windows Explorer Sending a scheduled fax Fax Options Custom fax headers amp footers 77 78 79 80 81 82 83 84 Fax Recipients Checking fax status Receiving faxes From Joyfax Client From your email client Outlook Express Outlook or Thunderbird 86 88 89 90 91 92 Read Tracking Managing Folders Adding a folder Moving a folder Renaming a folder Deleting a folder Working with faxes Deleting fax E mail fax message Fax Properties Marking fax as Unread Moving faxes Print a fax message Restoring deleted fax Retrieving fax history Searching fax Phone Book Managing Contact Groups Add a New Contact Group Edit a Contact Group Delete a Contact Group Manage Contacts Add a New Contact Edit a Contact Delete Contact Searching Contacts Exporting Contacts Importing Contacts Joyfax Client Console C
112. t Requirements for Client Installation e 133 MHzor higher Pentium compatible CPU e Working Memory 64 MB or more e Hard disk with at least 15 MB available e Video display capable of 16 bit color and 800 x 600 resolution e TCP IP network LAN or WAN e Print spooler service enabled e Internet Explorer 5 0 or above e Microsoft Windows 2000 XP 2003 Viata 2008 What is Joyfax Server Joyfax Server allows you to send and receive faxes in a network environment by using a public phone line Our easy to use Fax software also can offer the ability to manage your group faxing and the fax contact lists The Fax server receives incoming faxes and then prints them or emails themto your mail box automatically Outgoing fax jobs are submitted to the server from Joyfax Client running on the workstations or terminal server clients Windows Remote Desktop or Citrix Client Network clients are automatically notified when incoming faxes are received and of the results of outgoing faxjobs Features e User friendly Interface e Supports sending and receiving faxes on Multiple modems The theoretical limit is 16 modems e Supports acquiring images from your scanner for faxing e Automatic fax routing e Faxto Email e Faxsent notification e Adobe PDF to fax without Adobe Reader e Read Tracking e Public Phone book e Scanner Support e Network wide access from every workplace e Build in database engine e Simple faxing just as fast printing e Faxb
113. ter you logging in 5 Enter the Faxnumber or choose a Recipient make all required changes for the fax 6 Click Send Now button 79 Quickly faxing to an existing contact To send a faxto the existing contact 1 On the Phone Book pane type the first several letters of the contact name or click Expand all button to expend all available contacts Bt oe amp amp My contacts E E Public contacts Gf 11111 B amp BoboGroup amp contact Grou New fate el E GName123 New public contact Ball Edit e Lala Chen GR i a Le Public contact group manager Property Synchronize public contacts a Y Edited Name amp Delete B es s 2 Locate the contact you want to send a fax right click on it choose New fax menu or double click it directly 3 The Fax Editor dialog box will be displayed add files and make all required changes for the fax 4 Click Send Now button Faxing a document from Windows Explorer To faxa document from Windows Explorer 1 When using Windows Explorer you can faxa document or file though Joyfax Client by right clicking on the file and select Send To and select Joyfax Client form the popup context menu 85 KB Microsoft Office Excel 100KB PDF File Customer Ledger IJA 2 05_5egato pdf Invoice Iraia 35KB Microsoft Office Word E nzaid pdf a 118KB PDF File recipient Et 35KB Microsoft Office Word Tax pdf New
114. ters e FaxOptions 74 Sending a fax from Client Joyfax Client can convert many different type of files to a single mutil pages facsimile document then submit it to the Fax Server for faxing Supported file types are e doc docx Word documents e xls xlsx Excel Spreadsheet files e ppt pptx PowerPoint documents e pdf Adobe Portable Document Format No Adobe Reader Required e html htm Web pages o txt Text files e rtf Rich text files e psd Adobe Photoshop documents e tif tiff Tiff files e ico bmp jpeg jpg png gif pbm g3 etc Up to 21 image formats To send a fax from client 1 On the Fax menu click New fax or directly click Create fax button on the toolbars 2 On the Fax Editor dialog box enter the faxnumbers who receiving the fax in the Recipients box manually or click Recipients button to choose the recipients Joyfax Client Fax Editor Create and edit a fax messages Only the first 2 pages will be sent in this evaluation version Fax Informations Qs Recipients Demo demo Diane Moore lt 1 866 845 1650 gt Subject Test Only Memo Al Preview Eg Options Fax Pages Cover Page Fax cover sheet Or 7 E Header amp Footer Compact DE Th close Original Documents Append Open r X Remove 5 Scan Image g The Fax Editor dialog box contains the following items amp buttons o Send Now Converts added do
115. the United States what sequence of numbers do we need to enter in the Phone book 150 What are the differences between class 1 2 and class 2 0 modems 151 Which modems and fax boards do you recommend for Joyfax Server 152 How to backup of the Joyfax Chient files 154 How to access Joyfax Server behind a router firewall 155 Why fax didn t go through 157 How can improve fax reliability 158 How to install multiple fax modems 159 What does Ordinal Not Found The ordinal xxxx could not be located in the dynamic link library 161 LIBEAY32 dll The modem works fine in Windows Fax and Scan but Joyfax Server How to manually correct init string 162 Why my modems can not be recognized by the Joyfax server 163 How to correct the Modem initialization string 164 How to use Outlook Contacts directly when choosing the recipients 165 How many recipients can be specified in per fax message 166 Why have not received my registration codes 167 Can send faxes from the fax server 168 How to set up area code for Joyfax Server 169 How do silence the fax modem How to turn off modem speaker 170 Does Joyfax Server support ISDN 171 Remove the limit concurrent TCP IP connections for Windows XP Vista 174 Help us to translate Joyfax Server into your language and earn a free license 175 am having problems sending faxes with my US Robotics fax modem
116. the modem name contains a character Joyfax Server cann t detect fax devices on your computer automatically then you can add it manually by l 2 33 4 D2 On Server menu click Devices Settings The Fax Devices Settings dialog box will be displayed click Configure Manually button Add device m Please specify the Fax device information COM Port COM4 Device name Multi port fax board SOK Cancel In the Add device dialog box choose a COM port and specify a device name for the adding fax device Click OK to return to Fax Devices Settings dialog box Make other all required changes and click OK to save To remove an existing device I a ies ib On Server menu click Devices Settings The Fax Devices Settings dialog box will be displayed select the Fax Device would like to remove Click dropdown allow of Configure Manually button click Remove Device in the popup menu You will be asked to confirm the action If you are sure click OK 22 Send fax via specific fax devices Joyfax server allows you to specify fax devices for user groups users in the group will only use the specific fax device to send fax To specify fax devices for user groups 1 On Server menu click Server Options or click the Server Options button on the toolbar 2 The Server Options dialog box will be displayed click Sending Rules on the right side of the window Sending Rules Specify a specific fax de
117. ton on the toolbar 2 Inthe Server Options dialog box type the Country or region code your local area code Long distance and International calls prefix 4rea Code Country or region 4rea or city code 311 National call prefix 1 International call prefix 911 Sample Only v Auto remove area code for local calls Dialing rules 3 Click OK to close Server Options dialog box 4 What sequence of numbers do we need to enter in the Phone book Note First time you start the Joyfax server the setup wizards will automaticly fill out above parameters You also can correct Long distance and International calls prefix manually please see this page if you donn t know the prefix code http www kropla com dialcode htm International Dialing Codes Country Name Country includes satelite systems Code National Prefix Se Se ve 00 a 3355 International 3213 Calls Prefix 169 How do I silence the fax modem How to turn off modem speaker To turn off the modem speaker please follow these instructions e Launch Joyfax Server e Click Stop Sending and Stop Receiving button on the toolbars e On Server menu click Devices Settings the Fax Device Settings dialog box will be displayed e Ifthere is more than one Modem installed in your system select the appropriate modem e Check whether MO 0 zero appears in the Init strings or not If it already exists move it to the end
118. topics e Suspend sending fax e Pause outgoing fax e Resume outgoing fax e Resend undelivered fax e Cancel receiving fax e Forward incoming fax to client manually e Mark faxas removed e Faxmessage properties e View Faxmessage e Search Fax Histroy Suspend sending fax job Fax message which is sending can be suspended independently the suspended fax message will be moved to the Outgoing fax automatically To suspend one sending fax job 1 In Sending Fax right click on a fax message you want to suspend 2 Click Suspend sending fax on the pop up menu To suspend two or more sending fax job 1 In Sending Fax press Ctrl and select all required fax messages 2 Right click on one of the selected fax messages click Suspend sending fax on the pop up menu 35 Pause outgoing fax job You can pause the outgoing faxjob which is queuing to be sent and resume it anytime To pause one outgoing fax job 1 In Outgoing Fax right click on a faxmessage you want to pause 2 Click Pause on the pop up menu To pause two or more outgoing fax job 1 In Outgoing Fax press Ctrl and select all required fax messages 2 Right click on one of the selected fax messages click Pause on the pop up menu 36 Resume outgoing fax job To resume one outgoing fax job 1 In Outgoing Fax right click on a fax message you want to resume 2 Click Resume on the pop up menu To pause two or more outgoing fax job
119. ts to SMTP 25 User Name Username for authentication login Password Password for authentication login Email Address Froma From address not necessarily known to the server Public Mailbox ALL INCOMING faxes will be sent to the public email addresses multiple email addresses by separating the email addresses with a comma You may LEAVE IT BLANK if you wish File Format Specify the format of attachments It can be in Tiff or PDF format Send email notification when fax sent Send an email notification to the user when the fax was sent 4 In SMTP Server section type the server name port user name etc 5 Specify the format of attachments and public mail box in Email Message section 6 Click OK to save 24 Automatic fax routing Joyfax Server is equipped with support for routing incoming faxes to clients based upon Fax Line COM port of modems Calling Number Display commonly called Caller ID data and CSID Called Subscriber Identification The following incoming routing methods can be configured e Route to client users To route an incoming faxto client users you must set up the Routing Rules so faxserver will use these rules to determine the destination users e Route through e mail To route an incoming fax through e mail you must first set up your email settings so the fax server will know what mail server to use and how to authenticate for sending mail e Print Specify a printer to which incoming faxe
120. ts your half open incomplete syn packets connection attempts per second that the systemcan make this limit effects the capability of Joyfax Server To increase TCP IP Max Connections 1 Download the TCPIP SYS patch from our site 2 Unzip the package file and follow the introduction Note If you are using a Windows 2000 2003 Vista Server computer just disregard this step Installing Joyfax Server 1 Download the latest version of Joyfax Server installation package from our site 2 Install Joyfax Server at server o Run the installation package at server select the Server component to install o Launch Joyfax Server and follow the Wizard to setup the server o Configure the Fax Modemand Area code o Add new users then Set up fax routing rules Server gt Options gt Fax Routing Now Joyfax Server has been installed on the server it will allow all Joyfax Clients to send amp receive fax Uninstalling Joyfax Server 1 There are three ways to uninstall Joyfax Server o Go to Control Panel gt Add or Remove Programs find Joyfax Server and then click the Change Remove button o Click Start gt All Programs gt Joyfax Server and then select the Uninstall item o Locate Joyfax Server Installation Directory and then run the uninst exe application 2 Follow the Uninstallation wizard to complete the uninstallation System Requirements To guarantee stable operation the following minimum requirements should be me
121. tunately you can check for updated modem drivers or BIOS from your modem manufacturer s website or REPLACE with a new modem We recommend you to avoid using LOW COST or SOFT modems for faxing since such modems are usually only tested for data and Internet connections and do not work very reliable in fax mode 178 Why my computer restarts after the installation of multiple fax modems This case exists when there is a hardware conflict of your installed modems The type of modems you install on your computer are not allowed to be installed together Please change the fax modems For modems recommended please refer to gt gt Which modems and fax boards do you recommend for Joyfax Server 179 How to increase Resolution Quality of sent fax In order to increase the quality ofa fax message try the followings e In Fax Editor dialog box click Options button on the left side of the window e The Fax Options dialog box will be displayed then click Fax tab e On the Fax tab click the Custom Settings option e Click and drag the Bayer Dithering Min black Comparison and Max white comparison sliders to the settings to the right you want e Click OK button to close the Fax Options dialog box e In Fax Editor dialog box click the Preview button to review the fax If the result is not satisfactory then try for different values and change the Print Quality to High 204 x 196 if it s necessary To set up the global fax parameters
122. udes e Country or region code e Area or city code e Area code rules e Dialing rules Specifying dial location e On the Server menu click Server Options e The Server Options dialog box will be displayed In Area code select Specif dial loation check box enter the Country or region code and Area or city code Note If you don t know how to set it up please unselect Specify dial location checkbox the Fax Server will dial the fax number directly as you entered in Joyfax Client Company Information Company My Company Fax Num 123 4567 vV Specify dial location Country or region 4rea or city code National call prefix 1 International call prefix a1 1 V Remove area code For local calls Dialing rules In accordance with the settings above Ensure the Auto remove area code for local calls option is checked Phone number Dial as 311 234 5678 2345678 local call 1 311 234 5678 2345678 local call 312 345 1234 13123451234 national call 1 312 345 1234 13123451234 national call 44 20 3456 7890 011442034567890 international call e Ifyou need to reach an outside line for local and long distance calls o Click Incoming Outgoing section located on the left side of the window o Enter the numbers required to reach an outside line for local and long distance calls 18 Access code for outside calls v Access code J Only For making lo
123. ules V5 50 Build 0211 Feb 11 2011 S Optimized installation for Windows x64 V5 47 Build 1222 Jan 26 2011 S Allows to print incoming fax to multi printer separately by fax line V5 45 Build 1222 Dec 22 2010 S Allows to send email notification when fax sent V5 34 Build 1216 Dec 16 2010 B Optimized installation V5 30 Build 1203 Dec 03 2010 C Allow client to add edit remove public contact in find contact dialog V5 20 Build 1130 Nov 30 2010 C Command line supported V5 10 Build 1028 Oct 28 2010 C Allows to use Microsoft Outlook contacts V4 99 Build 0917 Sep 17 2010 C Allows to delete page in fax document V4 98 Build 0826 Aug 26 2010 12 B Supports multi page scanning Allows adding custom Fax modem V4 94 Build 0610 June 10 2010 C Both TWAIN and WIA standard scanner supported now B Optimized fax printing function V4 93 Build 0530 May 30 2010 B Optimized installation of Joyfax Server V4 93 build 0512 May 12 2010 C Optimized for Windows 7 V4 93 build 0508 May 08 2010 B Optimized the printing function V4 93 build 0330 March 31 2010 B French language supported V4 93 build 0320 March 21 2010 B German language supported B Optimized the printing function C TWAIN standard scanner supported V4 90 build 0302 March 3 2010 C Bug fixed S Transport Layer Sec
124. urity supported now allows you to use Gmail MSN account to send fax V4 89 build 0220 February 20 2010 B Bug fixed V4 88 build 0122 January 22 2010 S You are allowed to modify the Subject and Body of the Fax to email V4 86 build 1207 December 6 2009 B Bug fix compilation on 64 bit Windows V4 8 build 1116 November 16 2009 B Improved fax routing function V4 62 build 1020 October 20 2009 B Optimized the printing function V4 5 build 928 September 27 2009 C Joyfax Cover page editor Multi language support C Added Personal Cover Page Manager C Added Sender Information Manager B Added Italian Language V4 1 September 10 2009 S New Fax Engine that supports many more fax modems C Optimized the Printer Drive which results in a better fax quality for faxes C Added Fax Report functions V4 0 beta August 24 2009 C Added Joyfax Cover Page editor C Cover Page and digital Signature supported p 1 B Minor GUI tweaks B Bug fixed V3 64 July 30 2009 S Added Joyfax Server Fax Storage Location Tools V3 63 July 28 2009 S Improved Joyfax Server windows service V3 62 June 30 2009 B Bug fixed B Optimized the installation package V3 60 June 9 2009 B Added editing public contacts amp groups froma client B Minor GUI tweaks V3 50 May 27 2009 B Multi language support B Improved the import co
125. vice for an user group Group name Fax Devices lt Ungrouped users gt lt Any Available gt COM2 Topic 56k External Data Fax Voice Modem 2 COM1 Topic 56k External Data Fax Voice Modem amp After sales lt Any Available gt 3 Choose an item in the list and then click on the text in Fax Devices column to drop down the combo box pick up a Fax device you wish to be used 4 Click OK to save 23 Fax to Email Configurations To route an incoming faxes through e mail you must first set up your email settings so that the fax server will know what mail server to use and how to authenticate for sending mail Note To change the email subject and body please refer to How to change the email subject and body sent from the Joyfax Server To setup a STMP server 1 On Server menu click Server Options or click the Server Options button on the toolbar 2 The Server Options dialog box will be displayed click Fax to Email on the right side of the window 3 Select the Enable Fax to Email check box vV Enable Fax to Email 0 O SMTP Server Server Name smtp gmail com Port 587 User Name fax joyFax com Password wee From Email fFax joyFax com Email Message Public Mailbox suppart joyFax com File Format Adobe Portable Document Format PDF v Server Name Specify SMTP server to be used Port Port to be used on the SMTP server defaul
126. x to travel over a VOIP network Another way to deal with fax when you switch to VOIP is to connect the fax machine directly to the existing analog phone line and bypass your VOIP system 188 Only the first part of first page is send when sending a fax The problem may occur when using an USB Modem please try the following e Ifyou are using a Zoom Model 3095 V 92 USB Mini Externa modem please just replace it with anothr one The best USB modem we have used here is the Zoom model 3090 USB modem and please DO NOT confuse the model 3090 with the 3095 e Install the latest drivers and update the firmware on the modem e Try using another initialization string to correct this o In Joyfax Server click Stop Sending and Stop Receiving buttons on the toolbar o Click Server menu click Devices Settings you may see your modem model in the Fax Devices Settings dialog o The owner s manual for your modem should list its Init Strings in Modem manual If it doesn t you can look up init strings on the web Two popular sites are http modemhelp org inits http www 56k com o Copy the Init string from the site and paste in Init Strings textbox o Press OK to save e Try different modem baud rates in this order 9600 12000 and 14400 o In Control Panel click Hardware and Sound and then click Phone and Modem Options o On the Modems tab click the modem you installed then click Properties o Select the Modem tab set Maximun Port Spee
127. y will likely starve the communication threads e Ifyou have a cheap winmodem or software modem consider investing in a good quality non US Robotics controller based modem please see this page 158 How to install multiple fax modems Though we recommend you to avoid using multiple low cost fax modems for faxing we get asked this question a lot Here is a simple step by step guide showing you how to install multiple U S Robotics V 92 USR5637 56K USB Fax modems on Windows XP e Connect the modems to computer and install modems drivers e Open Joyfax Server click Stop Sending and Stop Receiving buttons on the toolbar On Server menu click Devices Settings click Detect Devices only one U S Robotics V 92 USB Modem could be found in the devices list e On Server menu click Exit to close Joyfax Server e Right click My Computer click Properties click the Hardware tab and then click Device Manager double click Modems Device Manager MEX Action View Help Hea RAA A WINXP2 Computer s Disk drives Display adapters Floppy disk controllers H Floppy disk drives IDE ATAJATAPI controllers Keyboards Mice and other pointing devices l gt Modems k gt U S Robotics 92 USB Modem U S Robotics 92 USB Modem 2 U S Robotics 92 USB Modem 3 Monitors Network adapters orts COM amp LPT rocessors y Sound video and game controllers System devices Universal Serial Bus controllers a
128. yfax Server Joyfax Server License Manager is a tool that allows you to activate purchased licenses registration codes The main window contains the registration code list buttons to manage it and the status panel To register the Joyfax Server please follow this instruction 1 Launch Joyfax Server click Start point to Programs point to Joyfax Server and then click License Manager JoyFax Server License Manager DENO Licensed to Registration Code Fax Ports Users DEMO USER 12345 ABCDEFG 67890 HIJELA 0000 1 3 Remove Licensed to DEMO Edition Maximum Fax ports 1 Maximum Users 3 Note Your registration code will be activated After that you restart the Joyfax Server Need a registraction code Please visit our website http www jopfax com 2 Press the Add button located at the left side of the window 3 Inthe Add new license dialog box type your server s registration name and the code then press the Continue button Add new license Please enter the registration code below Licensed to Joyfax Server Code 6622F 53533 52F 61 6542A 1F 1BB Continue 4 Your registration code will be activated After that you can close License Manager and launch Joyfax Server 191 Registering Joyfax Client To register the Joyfax Client please follow this instruction 1 Launch Joyfax Client the evaluation notice dialog box will be displayed W Joyfax Client 5

Joyfax Server User Manual - JoyFax Fax over IP(FoIP) fax server

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