CapTel 200 LVD Large
Contents
1. Pick up the handset and dial 911 Your call will be directly connected to the local emergency center for your area 2 Make sure the light above the button is on If not press the button to turn the captions On You will receive captions of everything the 911 call taker says 3 When 911 answers state your emergency If you turn captions on in the middle of a call to 911 there will be an initial delay between the time 911 answers and the time that captions begin as the CapTel phone connects to the Captioning Service During that time the 911 call taker will be able to hear everything you say State your emergency If necessary tell the 911 call taker you are reading captions NOTE The process for calling 911 is different when using Line CapTel which automatically converts 911 calls to Voice Carry Over VCO Please see Dialing 911 in an Emergency on page 29 for more information about how 1 Line calls to emergency services are different than 2 Line calls 38 DIALING 911 WITH 2 LINE CAPTEL DIALING 711 With 2 LINE CAPIEL With 2 Line CapTel calls placed through a traditional relay service are handled the same way as 11 you d called from any other type of phone plus you get captions of everything the other party says To call a TTY VCO user through relay l Pick up the handset and dial 711 2 Give the relay CA the phone number of the person you d like to call 3 Watch the display screen for instructions and caption2. use this feature if you need to dial 9 for example to get an outside line The number must be saved here to get an outside line during captioned calls The number is automatically dialed by the CapTel phone at the start of every call when the Caption feature is on You cannot dial the number manually on a captioned call With the handset hung up press the Meu button repeatedly until Is a number required to dial an outside line is displayed 2 Choose the appropriate button next to Yes or No If you select Yes use the number buttons to add a 9 or another number You can insert a two second delay by pressing the button next to the comma on the display You can erase numbers shown on the display by pressing the button next to the back arrow 3 Press the button next to OK Saved is displayed 4 Press the menu button to go to the next menu option or press the button next to Exit to leave the menu NOTE The dialing prefix is not used on non captioned calls You will need to dial the 9 prefix manually if calling without captions from an office environment 20 MENU SETTINGS Do You Have Call Waiting If you have call waiting on the phone line that your CapTel is connected to incoming calls may disrupt the connection with the captioning service unless you block call waiting During a captioned call with 1 Line CapTel you should block your call waiting service to prevent interruption of captio
3. Caption button cceceeeeee 4 On off 0 asecnntersasadactecess 23 Placing a Call 9 11 Reviewing captions 16 Saving captions cccceeeeee 19 Turning On Off in 2 Line Mode 37 CICA One DSL Digital Subscriber Line Desktop wall 10010186 PDAS e ccc 0113 16 9 Display buttons 4 CEC S E EEEE 3 INDEX CONTINUED Duplex 16 44 46 External signaler 46 Sharing a line penciecevesciarsantesed 46 Flash button ccccceceececesceccsceceeces 3 5 Graphic meters srrtss ancnsnsunceneesahennenieacscaneon 14 a E E 3 CO VG Korearen eE 3 H OOK epsa ae 3 Mounting on wall f Headset Jack c ccc ee ee eec scenes 3 5 13 46 Hold ooo eee 3 5 17 ButtOn cc ccc ecceceececcsceeeess 3 5 LAGU 7 3 Menu ccc 3 4 111101 3 4 Calling features ses sasteranecasneners 15 SU eee ee 19 11111 5 Captioned call 5 17 Non captioned hold 17 Number buttons 2s scxsesenrseseccacaterscnncssesnares 3 Outside line cccececeecescecees 9 20 35 D
4. Captions 0 11 Using Call Waiting with 37 111 PIATE e a eee 23 OA Ws 7 7444144474444 0 7 29 Alternative method 31 Recommended method 30 With 2 116 ssssrcesanessentensxrceases 38 008 7 7 7 36 38 For desktop USC 000cc0000 7 Amplification c csscecsancontaenpstuenasntunorioanace 38 Volume ceececeeeee 4 35 Answering a Call cccccccccessseeeeeeneeees 10 With captions cccccceeee 10 Without captions 1 In 2 Line Mode 064 36 Audio Jack cccccecceceseeceees 3 5 13 35 Automated touchtone menus 23 Call waiting ic orcecenwasteantecesovepenvnnne 9 21 33 Block call waiting 21 Hook flash 08 5 17 In 2 Line Mode 37 2 0D EEE T 18 48 INDEX FADS E E 1 29 31 In an office setting 20 With Captions ceccecee eens 9 Without captions 1 In 2 Line Mode 064 35 Captioning Service eeeec eee ece eee 2 10 23 29 33 CapTel to CapTel 26 Caption button 0 3 4 Dialing 711 sepesariceserseseenvtanenes 271 Emergency 911 29 How 2 Line works 29 Voice Number 0 cccceee 1 RAD OIG E 911 Emergency 29 Answering a Call 10 11 Answering machine 22
5. an extension or one line that supports two numbers e Both lines must be analog the same type of telephone line that is used by a standard telephone A Digital Subscriber Line DSL may be used with an appropriate analog filter If you do not already have a second telephone line arrangements for a second line should be made with your local telephone service provider The second line can be very basic no special features or services are needed such as Caller ID long distance or call waiting Charges may apply NOTE Digital telephone lines are not compatible with the CapTel phone and 7 damage the telephone Please use the phone cord provided with the unit or use a similar phone cord If you are installing the CapTel in an office setting check with the telephone system administrator to ensure an analog port is available A Digital Subscriber Line DSL may be used with an appropriate analog filter HOW 2 LINE CAPTEL WORKS u 33 SETTING Up THE CAPTEL FOR 2 LINE USE NOTE You must follow this procedure to turn on 2 Line CapTel service Simply plugging a second line into the CapTe phone will not activate 2 Line capabilities There are two steps to setting up your CapTel Bottom view of Cap Tel phone First set t up in standard mode Then activate the 2 Line menu Setup phone for 2 Line 1 Plug the AC adapter cord into the round power jack on the bottom of the CapTel 2 Plug the first telephone line cord into t
6. arrow to select the pitch that works best for you The ringer will ring as you do this If you don t hear the ringer make sure the switch is turned on see page 13 Low High Exit 3 Press the button next to Exit to leave the menu 24 MENU SETTINGS ADVANCED CALLING Using Automated Touchtone Systems With CapTel you can easily receive and or leave messages on answering machines or voice mail systems with automated menus You can press the CapTel number buttons at any time during a call to make selections This makes navigating automated systems easy You may press a number button as soon as you are ready to make a selection You do not need to wait for the captions prior to pressing your selection The captioning service continuously transcribes anything that is said regardless of what you are saying or which buttons you press Note Some automated systems have very short response times which may disconnect you If this happens simply hang up and try the call again Leaving Messages on Answering Machines You may begin leaving your message as soon as you see BEEP on the display screen or hear the recorded greeting end If you receive no further information you may assume your message was recorded If the answering machine is capable of confirming that a message was left you will see the confirmation message on the CapTel display Retrieving Your Voice Mail Messages Simply call the phone number you dial
7. calls are treated as VCO calls during which the 911 call taker can hear everything you say and then types his her response that appears on the CapTel display screen e You speak directly into the handset as you would with any other CapTel call The 911 call taker will hear everything you say You may not be able to hear the call taker but he she can type instructions to you which will appear on the CapTel display screen e Emergency 911 Services will know the number you called from and be able to locate you and send appropriate help based on the location from which your CapTel call is placed Remember that in a fire or gas leak leave the premises immediately and call from a safe location Always remember to turn Captions on before dialing 911 VCO stands for Voice Carry Over a service common in relay in which callers speak for themselves and read typed responses For information about dialing 911 with 2 Line CapTel see page 38 DIALING 911 IN AN EMERGENCY u 29 Dialing an Emergency 911 Call Directly Recommended Method 1 Line l Make sure the light above the button CAPTIONS ARE OFF is lit Pick up the CapTel handset Dial 911 mews on the keypad Dialing 911 Directly 2 The light above the button will go off and the display shows CAPTIONS ARE OFF Dialing 911 Directly Watch the display for instructions 3 When you hear the 911 call taker or see that a connection has been established talk
8. captioned conversation press the button There is a brief click or silence on the line If using call waiting the second call should now be connected NOTE The Flash button should not be used in 1 Line Mode during a captioned call This may disconnect the call USING CALLING FEATURES u 17 Using Caller ID If you subscribe to Caller ID service from your phone service provider your CapTel phone will display the name and or number of the person calling depending on the service to which you subscribe Incoming Calls RING CapTel will display the name and or number of the Sih dure person calling 555 555 5555 Unanswered Calls CapTel will also display Caller ID information for all incoming calls that have not been answered CapTel stores up to 99 entries of caller information 4 New Calls To view previously received calls press the button next to the arrow The display will show you Caller ID information for l 1 1 i i Smith John P each incoming call in the order that it was received eee eee Press the button next to the up arrow or down arrow 04 07 04 05 PM to move through the list of callers The number in 6 upper left corner of the CapTel display tells you what position in the list you are looking at Press the button next to DEL to delete an entry Press the button next to Exit to leave the list of callers 18 USING CALLING FEATURES MENU SETTINGS To access the Menu settings l With the ha
9. dial tone when I pick up the handset If you need to dial a 9 or another number to get an outside line then you need to program the required number s before you can make a captioned call see Zs a Number Required to Dial an Outside Line on page 20 I brought my CapTel home from work and it doesn t work Before you use your CapTel at home make sure you erase the dialing prefix you may have saved to get an outside line at the office see Js a Number Required to Dial an Outside Line on page 20 I dialed the phone number but it looks like nothing is happening e If you are in an office do you need to dial an outside line first If so make sure the menu is programmed correctly see Is a Number Required to Dial an Outside Line on page 20 If you are not in an office or do not need an outside line check to make sure that nothing is programmed in the menu for an outside line by pressing the menu button repeatedly until Is a number required to dial an outside line is displayed Make sure that nothing is programmed in the menu option press the button next to Yes just to check If a number is listed press the button next to the back arrow lt to erase it then press the button next to OK Press the menu button until Is a number required to dial an outside line is displayed again This time press the button next to No Then Exit the menu system e If the above steps do not solve the problem please conta
10. handset hung up press the menu 1 1 aption External button repeatedly until Caption External Answering Machine Answering Machine Messages is displayed 2 Press the button next to OK 3 Pick up the CapTel handset and place the Place Handset i Mouthpiece Next to handset mouthpiece next to the answering naa machine speaker Make sure the handset parmar mouthpiece is close enough to hear the messages as they are played aloud 4 In this mode CapTel will automatically dial cn a the captioning service Watch the display to see when a connection is established 3 Start playing the voice messages aloud on your external answering machine Watch the CapTel CapTel CA 01234 display to see captions of the voice messages You have 3 messages Save or delete voice messages directly on the answering machine When you are finished hang up the CapTel handset The Caption External Answering Machine Messages feature will go off automatically 22 MENU SETTINGS Captions On Off Setting You can change the default setting of CapTel to always have captions set to On or to always have captions set to Off without needing to press the button before each call Captions On When the caption default is set to n every outgoing call is automatically connected through the Captioning Service The light above the button remains lit You will receive captions on every outgoing call unless you firs
11. into the CapTel handset as you normally would Be sure to tell the 911 call taker the nature of your emergency If you cannot hear and need captions from 911 E press the button next to the message If you need from 911 press here captions from 911 press here on the display screen 0000 The CapTel will automatically send a text message to 911 telling them to type messages to you Watch the status bar on the display screen to know wom ott when 911 has established captions 4 You can read 911 s typed messages on the CapTel display Then respond by talking into the CapTel Waite lar handset as you normally would from 911 PLEASE WAIT 0000 5 Watch the display screen for further instructions NOTE The 911 call taker will not be able to hear you when he she is typing messages 0000 After you hang up the CapTel will remain in VCO mode in case 911 calls you back To turn off VCO ETER mode press the button 30 DIALING 911 IN AN EMERGENCY Dialing an Emergency 911 Call Through Traditional Relay Alternative Method Relay services are equipped to help provide text captions during 911 calls and are very familiar with VCO combined voice and text calling If you place an emergency call through relay you will receive text captions of everything that the 911 call taker says You will not be able to hear the 911 call taker however over the CapTel handset NOTE Dialing 911 through a rel
12. low frequency tones better slide the slide control toward the bottom of the phone so that more low pitched sounds will come through the handset You can also adjust the tone of sounds coming through the handset during a call Move the slide control to experience the sound changes while the other person is talking 12 ADJUSTING THE SOUND Ringer Pitch amp Volume You can select the Ringer pitch and volume that help you hear best Set the Ringer volume to off low medium or high using the switch on the right side of the CapTel To adjust the Ringer pitch l With the handset hung up press the LMENU button Either your last phone conversation or the Save Captions After Hanging up menu is displayed 2 Press the MENU button repeatedly until Ringer Pitch is displayed RINGER OFF HIGH 0000 3 Press the button next to the up or down arrow to select the pitch that works best for you low medium high The ringer will ring as you do this If you don t hear the ringer make sure the switch on the right side of the CapTel is turned on 4 Press the button next to Exit to leave the menu Using CapTel with Assistive Devices You can use your CapTel phone with headsets a neckloop or with another type of assistive listening device to maximize the audio quality or to enjoy hands free use Simply plug the headset assistive device into the appropriate 2 5mm or 3 5mm audio jack located on the front edge o
13. saying You may experience a slight delay before I respond while I read the captions OK The flow of a CapTel call CapTel calls are intended to be natural back and forth conversations You and the other person may interrupt each other If you are able to understand what was said you may reply at any time without waiting for all of the captions to appear The captioning service continuously transcribes what the other person says regardless of whether you are speaking or not What are the differences between CapTel and traditional relay If you are familiar with relay you will notice differences between the captionist and a relay Communication Assistant CA A traditional relay CA may speak during a call in order to ask for spelling clarification or to ask the caller to slow down With CapTel you have complete control and privacy over your call The CapTel captionist is never heard nor engaged by the callers As a CapTel user you are empowered to ask the person with whom you are speaking for clarification as needed CapTel users do not need to say GA or SK Go Ahead or Stop Keying To make more than one call in a row hang up and dial the next telephone number just as you would with any other non relay call HELPFUL TIPS u 45 Special Setup Instructions Connecting an External Signaler or Answering Machine To use an optional signal light or answering machine plug the device sold separately
14. the call again CALLING amp ANSWERING 1 LINE MODE 7 Answering a Call with Captions 1 Line Mode Because the captions are provided by a Captioning Service the person calling you must first connect with the service in order for you to receive captions during the call 1 Line CapTe only Give your callers the toll free Captioning Service voice number see page 1 CAPTEL USER Talk to the other EI person Listen to his responses E The person calling you dials the Captioning Service first Then the caller enters your phone number Service connects the call to you and tran scribes everything the caller says into captions for you to read on the display screen 1 The person calling you first dials the toll free Captioning Service voice number see page 1 2 The caller will hear a recording Thank you for calling the Captioned Telephone Service For Long Distance calls be sure to register your preferred Long Distance Provider For additional information press Please enter the area code and phone number of the person you are calling followed by the pound sign Then the caller dials your phone number 3 When your CapTel rings the display lights up and flashes RING 4 Pick up the handset If the caller is connected through the Captioning Service there is a pause while the service connects to your CapTel The red light over the button turns on and the display reads Waiting for Ca
15. to check your voice mail answering machine system and follow your voice mail answering machine prompts to retrieve your message with Line CapTe you must enter the entire seven digit phone number codes or three digit access codes are not supported in 1 Line mode You can press the number buttons at any time you do not need to wait for the captions before pressing your selection To receive captions of voice messages left on an answering machine located next to your CapTel please see Captioning External Answering Machine Messages on page 22 ADVANCED CALLING u 25 Calling Another 1 Line CapTel User CapTel to CapTel Because you want the person you are calling to receive captions you will first need to connect to the captioning service l Verify that the Caption feature is on If the red light over the button is not lit turn on the feature by pressing the button 2 Pick up the handset and dial the CapTel Captioning Service voice number see page 1 This is the number you normally give to hearing individuals to call you 3 The recording will say Thank you for calling the Caption Telephone Service For Long Distance calls be sure to register your preferred Long Distance Provider For additional information press Please enter the area code and phone number of the person you are calling followed by the pound sign 4 Enter the phone number of the person you wish to call then press the key Remembe
16. 008 registered trademarks of First Printing Ultratec Inc 2005 2008 Ultratec Inc CONTENTS OOVERVIGW eet ab ed eae dean ad oe ee ee oes 2 Installing CapTel 6 Calling amp Answering 1 Line Mode 0 0 cece ee 9 Adjusting the Sound eee ene e nen eees 12 Using Calling Features sh oegne uanedeesseesaeaneesusse ee 15 Menma SOUNE S Gude sea oe os eee Guba Hak 19 Advanced Calling Ge uae 44 eee oe eee eed bee ends ee yee de eet sees 25 Dialing 911 in an Emergency 1 Line Mode 00005 29 Using 2 Line CapTel Optional sicewehetest owes eedaseiusguy eager enees 32 Dialing 911 with 2 Line CapTel nen nas 38 Helpful Tips 2 0 0 eee eee eee ees 41 01606160811 seen ease eet debe one wee 47 Specifications 4 24544 u eee canoer dee bee oe ewe eGaeutaeae 41 eer eee see 48 Safety 1080106018 4 a4 e2644454 444405 Gade een ne ehheededsaaes 52 TOLL FREE CAPTIONING SERVICE Voice NUMBER Give people who call you the appropriate Captioning Service Voice Number in order for you to get
17. 3 5mm Jack 46 m HELPFUL TIPS CARE amp REPAIR Cleaning Never use liquid or aerosol cleaners Unplug the CapTel and wipe with a damp cloth If necessary use a small amount of mild soap such as dishwashing soap on the cloth SPECIFICATIONS Physical Dimensions Size 8 1 x 9 5 x 2 75 Weight 2 lb 70z Power AC Adapter 9 VDC 500 mA barrel is negative Adapter is UL CSA listed Dial Pad Large Keys 1 15 x 0 8 Large Print 65 62 pt Display Backlit graphical LCD display 160 x 64 pixels Function Buttons Menu Flash Hold Vol Caption 4 buttons for use with displayed menu options Controls Conversation Amplification 0 35 dB Tone Ringer Off low medium high 0 95 dB Indicator Lights Hold Volume On Off Caption On Off Handset Type HAC Hearing Aid Compatible Style K style Dialing Memory Redial up to 3 numbers Connections Line Plugs into standard analog telephone lines 3 5mm Neckloop Headset 2 5mm Headset with microphone Approvals FCC approved FCC registration number D amp KTFO1IBCAPTEL2 REN 0 2B Conversation Memory Approximately 500 lines of text CARE amp REPAIR SPECIFICATIONS 47 INDEX ZAMS INIOUG sa 32 Answering a call 36 Dialing 711 with 39 Dialing 911 with 38 How 2 Line works 33 Placing a 33 33 Setting up for 34 Tips and Hints 4 Turning
18. Pick up the handset 3 Dial the number of the person you are calling NOTE The automatic dialing prefix saved in the CapTe menu for establishing an outside line does not work during non captioned calls See Is a Number Required to Dial an Outside line on page 20 for more details Answering a Call Without Captions When your CapTel rings the display lights up and flashes RING Pick up the handset and begin speaking The display remains blank and the Caption light remains off CALLING amp ANSWERING u 11 ADJUSTING THE SOUND Conversation Volume To increase the overall volume of the person s voice coming through the handset l Move the slide control located on the right side of the CapTel toward the top of the phone until the volume is at a comfortable level see also Conversation Tone below 2 For an additional boost up to a maximum total gain of 35dB press the button The red light over the button comes on This boost turns off when you hang up the handset When you have the volume boost on you may still adjust the volume slide control to reach a comfortable volume setting Conversation Tone To adjust the tone setting for high and low frequency sounds use the slide control located on the right side of the CapTel If you hear high frequency tones better slide the slide control toward the top of the phone so TONE that more high pitched sounds will come through LOW i HIGH the handset If you hear
19. Using Your 667 Ultratec Model 200 305 014803 IMPORTANT Dialing 911 in an Emergency To reach help as quickly as possible in an emergency all 1 Line CapTel calls placed to 911 connect directly to Emergency 911 Services 911 calls are not routed through the captioning service This means e Emergency 911 calls are not captioned in the same manner as regular CapTel calls e Emergency 911 calls are treated as VCO calls during which the 911 call taker can hear everything you say and then types his her response which appears on the CapTel display screen You speak directly into the handset as you would with any other CapTel call The 911 call taker will hear everything you say You may not be able to hear the call taker but he she can type instructions to you which will appear on the CapTel display screen e Watch the CapTel display screen for information A Please familiarize yourself with Dialing 911 in an Emergency on page 29 For more information on dialing 911 with 2 Line Mode see page 38 VCO stands for Voice Carry Over a service common in relay in which callers speak for themselves and read typed responses Ultratec Inc 450 Science Drive Madison WI 53711 888 269 7477 Voice Caplel 800 482 2424 TTY 866 670 9134 Spanish CapTel Customer Service 608 238 3008 Fax CapTel CapTelMail com Email www captionedtelephone com Fifth edition Ultratec amp CapTel are February 2
20. adjust the contrast 3 Press the button next to Exit to leave the menu and view captions on the display again Using Hold Mute During a Captioned Call Mute Press the button during a captioned call to mute your voice and background sounds Confirm that the red light above the button is lit As long as this light is on you can still hear what the person on the other end of the line 1s saying and you will still see captions on the display However the other person will not be able to hear you When you are ready to resume your conversation press the button a second time During a Non Captioned Call Hold Press the button during a non captioned call to place the other person on hold Confirm that the red light above the button is lit As long as this light is on the person on the other end of the line cannot hear what you are saying and you cannot hear them When you are ready to resume your conversation press the button a second time You can also resume your conversation from another telephone on the same line This is done by hanging up the handset while the CapTel is on hold then picking up the handset of the second phone The CapTel is hung up automatically Using Flash Non Captioned Calls Only Some telephone service features like call waiting or 3 Way Calling require a hook flash The hook flash is a very brief interruption of the connection like hanging up the phone for one second When using hook flash during a non
21. alls Your caller dials you directly instead of placing the call through the captioning service Turn captions on or off at any point during a conversation Give your callers one telephone number There is no separate captioning service number for callers to remember e Get full captioning for every type of call including emergency calls and calls through relay e Share a call without interrupting captions Others can pick up an extension line Benefit from the call waiting feature without interrupting captions NOTE Using CapTel in 2 Line mode is optional and requires a second analog telephone line with its own telephone number separate from Line 1 This CapTel phone also operates normally with just one telephone line as described earlier in this user manual When operating with only one telephone line the above features do not apply 32 USING 2 LINE CAPTEL OPTIONAL How 2 111 CAPTEL WORKS CAPTEL USER OTHER PARTY E Talk to the other person and listen to her response Line 1 Voice ONLY hat you arrive about 1 Line 2 CAPTIONS ONLY EJ The CapTel automatically connects the call to the captioning service via the second line E which transcribes it into text that appears on the CapTel display REQUIREMENTS FOR 2 LINE Using 2 Line CapTel requires two analog telephone lines e Two separate telephone lines each with its own separate telephone number not just
22. ay service may delay your connection to emergency personnel l Make sure the button is on Pick up the CapTel handset Dial 711 on the keypad 2 The Caption light will go off and the display will show VCO Mode Dialing 711 Watch the display for a Dialing 711 connection to the relay 3 When you see that a connection has been established ask for VCO Tell the relay CA that the call 1s an emergency and request 911 4 The relay CA will place your call to Emergency Services and transcribe everything the 911 call taker says into text which appears on the CapTel display 3 When you see GA or go ahead talk into the CapTel handset as you normally would Be sure to tell the 911 call taker your location and the nature of your emergency Remember to say GA or go ahead when you are finished talking so the 911 call taker will know it s their turn to reply Remember that 10 a fire or gas leak leave 6 premises immediately and call from a safe location NOTE After you hang up the CapTel will remain in VCO mode in case 911 calls you back Press the button to turn off VCO mode when you re done with your 911 contact VCO Mode DIALING 911 IN AN EMERGENCY u 31 UsinG 2 LiNE CAPTEL OPTIONAL Your CapTel phone is equipped for 2 Line capabilities which will allow you to receive captions on every call at any time in the call With 2 Line CapTel enabled you can e Receive captions on all incoming c
23. being established or speak to the other party during this time Or begin your conversation when you see a CapTel CA appear on the display If the Caption Feature is Off If the caption feature is Off the call will not be captioned initially To receive captions of the call simply press the button at any point during the conversation Verify that the red light above the button is lit There will be an initial delay of at least 15 seconds as the phone connects to the Captioning Service You may speak to the other party during this time The display will indicate when the Captioning Service has connected You will receive captions throughout the remainder of the call or until you turn the feature off by pressing the button again 36 ANSWERING A CALL WITH CAPTIONS TURNING CAPTIONS ON OFF DURING A CALL In 2 Line mode you can turn the caption feature on or off at any point during your telephone conversations Simply press the button to turn the feature On or Off When the red light above the button is lit you will receive captions of the conversation When the light is off the call will not be captioned When you turn captions on in the middle of a call there will be an initial delay of at least 15 seconds before captions begin as the phone connects to the Captioning Service A IMPORTANT If an incoming call was dialed through the toll free Captioning Service as people would do for 1 Line CapTel you will receive captions but wil
24. captions when they call 1 Line CapTel users only See directions on page 10 to get captions on incoming calls Captioning Service Voice Number o 1 877 243 2823 Exceptions Federal Relay CapTel Calls 1 888 801 7210 Spanish to Spanish Captioning Calls 1 866 217 3362 California Residents Only Non Federal 1 866 399 9050 California Spanish to Spanish Only 1 866 399 9090 Texas Residents Only Non Federal 1 800 933 5129 Texas Spanish to Spanish Only 1 800 933 5417 CONTENTS u 1 OVERVIEW How Does CapTel Work CapTel works like any other amplified telephone with one important difference It also displays written captions which are provided by a captioning service of everything the other person says Captions are treated with absolute confidentiality For information about how CapTel works in 2 Line mode optional please see Using 2 Line CapTel on page 32 CapTel 1 Line Mode CAPTEL USER Talk to the person you are calling Listen to his responses Everything the person says also goes through a Captioning Service which transcribes his words into captions using the latest in voice recognition technology Captions of what the person says appear on your Caplel display 2 a OVERVIEW Features TOP VIEW Handset hook Display screen Display buttons Number buttons Menu button Flash button Hold button and li
25. covers may expose you to dangerous voltages or other risks Incorrect re assembly can cause electric shock when the CapTel is subsequently used CAUTION CSA standards compliance requires cautionary notification that this telephone is intended for use by hearing aid individuals and or cochlear implant users only and is not intended for normal applications 52 m SAFETY INSTRUCTIONS 10 Avoid using a telephone other than a cordless type during an electrical storm There is a remote risk of electric shock from lightning Pressing the button may subject the user to dangerous volume levels Unplug the CapTel from the wall outlet and refer servicing to qualified service personnel under the following conditions a When the power supply cord or plug is damaged or frayed If liquid has been spilled into the telephone c If the telephone has been exposed to rain or water d If the telephone does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the telephone to normal operation If the telephone has been dropped and or damaged f If the telephone exhibits a distinct change in performance Do not use the telephone to report a gas leak in 6 vicinity of the leak
26. ct CapTel Customer Service HELPFUL TIPS 41 e If you have Call Waiting from your telephone service make sure that a Call Waiting block is programmed correctly see Do You Have Call Waiting on page 21 e If you do not have Call Waiting check to make sure that nothing is programmed in the Call Waiting block by pressing the menu key until Do you have Call Waiting is displayed Press the button next to Yes just to confirm that nothing has been entered If a number is displayed press the button next to the back arrow lt to erase it then press the button next to OK Press the menu button until Do you have Call Waiting is displayed again This time press the button next to No Then Exit the menu system e Confirm the menu settings are set to 2 Line OFF if using CapTel in 1 Line mode If none of the above solutions resolve the problem reset your CapTel telephone by unplugging the power adapter from the wall Wait for one minute then plug the adapter back in If the problem persists please contact CapTel Customer Service for help I dialed my call The display just says Captioning Service is ringing and won t connect If you entered a call waiting block make sure the code to block call waiting 1s saved correctly see Do You Have Call Waiting on page 21 If you entered a number to get an outside line make sure it is saved correctly see Is a Number Required to Dial an Outsi
27. de Line on page 20 There are errors 111 the captions The captioning service uses voice recognition technology to generate captions Sometimes word errors may occur between words that sound alike such as writing and 110108 Other errors may occur simply because it 1s difficult for the captioning service to hear what was said due to background noise mumbling etc If you cannot understand what was said simply ask the person with whom you are speaking to clarify 42 HELPFUL TIPS I sometimes see a word in brackets such as lt thank gt What do the brackets mean At times the captioning service may make a correction in the written captions The corrected word s are displayed in brackets There may be a delay between the wrong word s and the correction The captions seem delayed This may happen occasionally as a result of the voice recognition technology Typically if the delay is noticeable it is due to the captionist inserting something like a proper name which can not be transcribed accurately by the voice to text technology alone I am not getting captions when people call me If you use 1 Line CapTel remind your callers to dial the toll free Captioning Service voice number first see page 1 and then enter your phone number see Answering a Call with Captions on page 10 If you have a home security system and are experiencing difficulty receiving calls please contact CapTe customer service I
28. e let CapTel Customer Service know what long distance company you want your charges to be billed under so that 11 appears correctly on your phone bill under your existing long distance service or calling plan If you do not tell CapTel Customer Service which long distance service should be used long distance captioned calls placed on your CapTel phone will be billed under the same long distance service company that your state uses for Relay calls varies by state Indicating your preferred carrier of choice only affects captioned long distance calls made on your CapTel phone Local calls and calls to toll free numbers are not affected You are never charged a fee for using the CapTel captioning service To Indicate Your Preferred Long Distance Carrier Select One 1 Register online at www captionedtelephone com Q gt 2 Email at CapTel CapTelMail com i 3 Call toll free 1 888 269 7477 V CapTel 1 800 482 2424 TTY 4 Mail the Long Distance registration card enclosed in the box NOTE If people call your CapTel phone via long distance encourage them to register their long distance service calling plan with CapTel Customer Service too This will ensure their long distance captioned calls to you are billed correctly under their existing long distance company calling plan on their phone bill 8 m INSTALLATION CALLING amp ANSWERING 1 Line Mone Using CapTel in an Office Hotel or Nursing Home Setting or w
29. e setting e Use a headset neckloop or cochlear implant patch cord with the CapTel by plugging it into the appropriate 3 5mm or 2 5mm audio jack see Using CapTel with Assistive Devices on page 13 I plugged another device into the extra phone jack on the bottom of the CapTel and it isn t working The second phone jack on the CapTe phone is not designed to be used as an extension or a Y jack nor with other telecommunication devices such as answering machines fax machines TTYs or signalers Please use a Y jack instead see Special Setup Instructions on page 46 Nothing is happening with my CapTel phone No power no lights no dial tone The power supply may have been disrupted Reset your CapTel telephone by unplugging the power adapter from the wall Wait for one minute then plug the AC adapter back in Make sure that the power is not controlled by a light switch Make sure power cord 1s firmly inserted into the bottom of the CapTel phone If the problem persists please contact CapTel Customer Service for help 44 m HELPFUL TIPS Calling with Your CapTel How should I introduce CapTel to the people I call When using CapTel you can choose to tell the other person you are using captioning technology or you can conduct your call without announcing CapTel at all It s your choice You may choose to explain I am using a Captioned Telephone for this call This allows me to both hear you and read captions of what you are
30. ed to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company The REN for this product is 0 2B 50 FCC INFORMATION Should you experience trouble with this telephone equipment please contact Ultratec National Service Center 5901 Research Park Blvd Madison WI 53719 email service ultratec com For repair or warranty information please contact Ultratec Inc Customer Service at 608 238 5400 W TTY If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved This equipment cannot be used on public coin phone service provided by the telephone company Connection to party line service is subject to state tariffs If the CapTel causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary Occasionally your telephone c
31. er Equivalence imply that Industry Canada approved the equipment Numbers of all the devices does not exceed five INDUSTRY INFORMATION u 51 AX SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS When using your CapTel basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons l 2 Read and understand all instructions Follow all warnings and instructions on the CapTel 3 Unplug the CapTel from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Do not use the CapTel near water for example near a bath tub wash bowl kitchen sink laundry tub in a wet basement or near a swimming pool Do not place the CapTe on an unstable cart stand or table The CapTel may fall causing serious damage to the phone The CapTel should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply to your home consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate the CapTel where people can walk on the cord Do not overload wall outlets and extension cords This overloading can result in a fire or electric shock To reduce the risk of electric shock do not disassemble the CapTel but take it to a qualified service person when service or repair work is required Opening or removing
32. f the CapTel phone Look for the small protective cover marked with Q and symbols Open the protective cover to access the jacks r ADJUSTING THE SOUND u 13 Knowing What is Happening on the Line Graphic Meters There are two indicators which appear on the display during calls to help you monitor sounds on the line These meters do not appear during non captioned calls The Signal Meter The Signal Meter lights up to indicate sounds on the handset such as the caller s voice or a busy signal It indicates that a sound 1s coming through the handset even if the sound is not loud enough for you to hear The size of this meter expands and contracts with the volume of the sound Very loud sounds cause the meter to completely light up the whole Hey how is it going box Quiet sounds may cause just a single Signal Meter dot on the display to light up This meter SSSA 17 7 can help you gauge when a person is Helio thie is Kim Gan I finished speaking Sure one Holding M The Outgoing Volume Meter Meter The Outgoing Volume Meter lights up when you speak This can help you see how loudly you are speaking More of the bar lights up if you speak loudly and less lights up if you speak quietly 14 s ADJUSTING THE SOUND USING CALLING FEATURES Saving Speed Dial Numbers You can save up to three frequently called numbers in CapTel memory for easy speed dialing 1 With the handset hung u
33. f you use CapTel in 2 Line mode the captioning default might be set to Off Simply turn the captions 00 by pressing 6 button To have all incoming calls be captioned set the captions to default 00 in menu options The handset volume is not loud enough for me Slide the control up to increase the volume coming through the handset Press the button to turn on the volume boost Check the slide to make sure it 1s set to the level that is best for you see Adjusting the Sound on page 12 You may notice a decrease in volume when another phone on an extension of the same line is also off hook If you use 1 Line CapTel you should not use another extension during a captioned telephone call as 11 may disrupt the captions 2 Line CapTel users can have other people join in on other extensions I hear my own voice echoing on the line Try holding the handset mouthpiece slightly away from your face and mouth Make sure that the handset earpiece is held closely to your ear HELPFUL TIPS 43 Callers say that they hear their own voice echoing on the line The CapTel handset mouthpiece may pick up the amplified sounds coming out of its own earpiece This sometimes causes an echo effect To minimize its occurrence e Hold the handset earpiece close to your ear during your conversations Make sure the mouthpiece is not too close to your mouth or touching your face e Press the boost button to On then adjust the volume slide control to a comfortabl
34. g require a hook flash which is a very brief interruption of the connection like hanging up the phone for one second The timing for a hook flash can be tricky but the button times it perfectly so you will not accidentally disconnect your call 2 5mm 3 5mm Audio Jacks You can plug a headset neckloop or other assistive device into your CapTel to maximize audio quality or for convenient hands free use OVERVIEW u 5 INSTALLING CAPIEL CapTel includes the following parts v Handset with coiled cord v AC adapter vy 7 foot telephone line cord vy 6 inch telephone line cord use when mounting on wall vy Desktop wall footplate A CAUTION Do not plug the CapTel into any telephone line other than a standard analog telephone line or an analog port Connection to a digital telephone line may damage the CapTel or the telephone system and will void your warranty You may connect to a Digital Subscriber Line DSL only if there is an inline analog filter between the phone jack and the CapTel STEP 1 Select a Location The CapTel requires a standard analog telephone line like those in most homes If you are installing the CapTel in an office setting check with the telephone system administrator to make sure you are using an analog port such as is used by some computer modems some fax machines or a direct connect text telephone TTY Setup the CapTel in a place where v There is an electrical outlet nearby v There is a
35. ght Volume button and light Caption button and light 10 Ringer Volume control 11 Conversation Tone control 12 Conversation Volume control 13 3 5mm Headset jack left and 2 5mm Audio jack right BOTTOM VIEW shown without desktop wall footplate ea a 14 Power jack 15 Telephone line jack for 1st primary line 15a Telephone line jack for 2nd line 16 Handset cord jack OVERVIEW 3 Display amp Display Buttons The display screen provides word for word captions during your phone conversation The screen also displays the menu when you press the 1 button Use the Display buttons to make selections when using the menu system 5551234 Ringing 1 F Display Hello this is Kim can I Buttons help you Sure one moment Holding Press the Hey how is it going button next to Review Captions the item you wish to select Menu Button The MENU button allows you to personalize settings such as display contrast and ringer pitch You also use the MENU button to setup the CapTel for office use Menus appear on the display and you can move through the different menu options by pressing the LMENU button repeatedly Caption Button Before you make an outgoing call you can set your CapTel either to display captions or to turn captions off When the red light over the button is lit the Caption feature 1s on and your outgoing call will automatically be directed through
36. he jack marked with the wall jack icon on the bottom of the CapTel illustrated as Line 1 NOTE This phone line 1 should be the primary telephone number of your home office the phone number you would give to people to call you 3 Plug the second telephone line cord into the other telephone jack no symbol on the bottom 34 of the CapTel 4 Plug the telephone line cords into the appropriate wall jacks and the AC adapter into an electrical outlet 34 SETTING UP THE CAPTEL FOR 2 LINE USE Activate 2 Line Menu 1 With the handset hung up press the MENU key 2Line Mode repeatedly until you see 2Line Mode Press the button next to 00 to turn 2 Line capabilities on Currently off Press Exit to leave the menu NOTE If 2Line Mode does not appear in your CapTel menu contact CapTel Customer Service 2 Attach the desktop wall footplate making sure the larger side is along the top edge of the CapTel For wall mount installation see page 7 NOTE If you are in an office setting and your Ist line requires a number to reach an outside line such as 9 you will need to manually dial a dialing prefix before placing your call If your 2nd line also requires a dialing prefix to get an outside line make sure you ve entered one in the CapTel menu as well See page 20 for directions You are now ready to begin making and receiving calls using the 2 Line capabilities If you have already used you
37. ialing prefix accccasseceteasccavactes 20 Problem solving ccccccccseeeeeeeeeeeeees 41 E 16 IS CLAY 1 RE 21 99 Dialing 911 through 1 REN een a 41 0007 ries 5 Pitch amp volume 08 13 Ringer pitch 08 13 24 S I E oes ee 47 44 40 Telephone line 3 6 32 Cord ooo cecececcececcecsceecsceces 7 33 JACKS woo cececcececescsceccececeeees 3 7 What kind of eee 6 33 Y jack sharing a line 46 TONE cccceccsceccecccceccsceccsceccscescecess 3 5 12 Conversation gascsaccncasearsesseasens 12 Touchtone systems 33 31 1 1 1 25 Voice Carry Over VCO ccceeeeeeees 21 111111 1 27 Emergency 911 0 29 31 VOICE mall ec eceeeececececcccecececeses 22 25 757777 1 1 4 11110 3 4 Conversation 0ec000 3 12 UEC ON 14 K eaa 5 13 Signal meter ss ccncosctosesanceeostess 14 T E 44 46 INDEX u 49 FCC Information The CapTel has been tested and found to comply with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates and uses radio f
38. into an unused telephone extension jack If you have only the one jack that is being used by the CapTel you can use a Y jack also called a duplex jack Plug both the CapTel and the signaler or answering machine into the Y jack and plug the Y jack in at the wall You can purchase a Y jack at any store that sells telephones NOTE Do not use the second telephone jack on the bottom of the CapTel with an external signaler or second device It is not designed for that purpose Sharing a Telephone Line Jack Devices such as signalers answering machines or TTYs often have to be hooked up to the same telephone line as your CapTe l phone If a separate unused telephone extension is not available close by you can use a Y jack also called a duplex jack to connect the CapTel to the phone line Plug both the CapTel and the other device into the Y jack and plug the Y jack 10 at the wall see the illustration above Use as many Y jacks as needed to accommodate your various devices You can purchase a Y jack at any store that sells telephone equipment NOTE The second telephone jack on the bottom of the CapTel cannot be used as a Y jack or as an extension It is not designed for that purpose Using a Headset or Neckloop Remove the audio jack cover marked with Q and symbols on the bottom front edge of the CapTel phone Then plug a headset neckloop or other assistive device into the appropriate 2 5mm or
39. ith Call waiting NOTE If you need to dial a number for an outside line and or you have call waiting see page 20 and 21 before placing your first call For additional calling instructions and tips see Helpful Tips on page 41 Placing a Call with Captions Using the CapTel is easy just pick up the handset and dial l Verify that the Caption feature is on The red light over the button should be lit If the light is not on turn on the feature by pressing the button before dialing your call 2 Pick up the handset Dial the phone number of 5551234 the person you are calling example 555 1234 Bava Semice Remember to dial a I area code if the number is Ringing is long distance 5551234 3 After a few seconds you will see a message letting you know that the Captioning Service is being connected to your CapTel phone Once connected the Captioning Service dials the person you are calling Waiting for Captions EEE CapTel CA C1234 4 You may begin speaking as soon as you hear the vialing 9991234 Ringing 1 2 Hello this other person answer or see the Signal Meter flicker see Knowing What is Happening on the Line on page 14 NOTE If the Caption feature is turned off when you dial the Captioning Service will not be connected and you will not receive captions You cannot turn on captions manually in the middle of a call with 1 Line CapTel If you would like captions hang up turn on the Caption feature and place
40. l not be able to turn captions off during the call UsinG CALL WaITING WITH 2 LINE CAPTEL With 2 Line CapTel you can use enhanced telephone features such as call waiting that you may have purchased from your phone service To use call waiting during a call l Listen for a beep or read TONES in the captions during a conversation It may indicate an incoming call 2 Press the button to switch to the second call you will receive captions of this call as well 3 Press the button to return to the first call if appropriate NOTE If line 2 has a call waiting feature you should enter a call waiting block code in the CapTel menu This will prevent an interruption of captions You will still receive call waiting on line 1 the line that carries your conversation The Call Waiting Block will only be in effect when making captioned calls using the CapTel phone The block will not affect other phones at different extensions Please see Do You Have Call Waiting on page 21 for instructions on blocking call waiting TURNING CAPTIONS ON OFF DURING CALL USING CALL WAITING 37 DIALING 911 With 2 LINE CAPIEL With 2 Line CapTel calls to 911 are handled exactly the same as 1f you d called from any other type of phone plus you get captions of the call directly from the CapTel Captioning Service Emergency services will be able to locate you and send help based on the location from which you place the call To dial 911 l
41. ndset hung up press the LMENU button The display will show captions from your last conversation or the Save Captions After Hanging up menu 2 Continue pressing the menu button repeatedly to scroll through the menu options Press the button next to Exif at any time to quit programming Save Captions After Hanging Up When this feature is on captions from your most recent phone conversations are saved CapTel can store approximately 500 lines of captions allowing you to review conversations after the call l With the handset hung up press the MENU button The display will show captions from your last phone conversation or the Save Captions After Hanging Up menu 2 Choose whether to save captions after hanging up by pressing the appropriate button next to On or Off 3 Press the MENU button to go to the next menu option or press the button next to Exit to leave the menu NOTE You can erase saved captions This will delete all saved conversations See Reviewing Captions on page 16 Display Contrast l With the handset hung up press the LMENU button Display Contiaet repeatedly until Display Contrast is displayed 2 Press the button next to the up or down arrow to adjust the contrast of the display 3 Press the MENU button to go to the next menu option or press the button next to Exit to leave the menu Min MENU SETTINGS u 19 Is a Number Required to Dial an Outside Line In an office setting
42. ns Programming the call waiting block will not affect non captioned calls If you program a call waiting block but do not actually have call waiting service your captioned calls will not dial out correctly With the handset hung up press the Meu button repeatedly until Do you have call waiting is displayed 2 Press the button next to Yes press No if you do not have call waiting 3 Enter number to block call waiting is displayed Type the number to block call waiting using the number keypad You can erase numbers shown by pressing the button next to the back arrow lt You may need to enter a after the number for a 2 second delay by pressing the button next to 4 Press the button next to OK Saved is displayed 5 Press the LMENU button to go to the next menu option or press the button next to Exit to leave the menu NOTE Check your local phone book for directions on blocking the call waiting tone in your area Many telephone service providers use 70 or 70 as the sequence to block the call waiting tone MENU SETTINGS u 21 Captioning External Answering Machine Messages If you call a phone number to access your voice mail messages CapTel will caption the messages for you see Retrieving Your Voice Mail Messages on page 25 You can also use CapTel to receive captions of voice messages left on an answering machine that is near your CapTel phone by playing the messages aloud l1 With the
43. ompany may make changes in its facilities equipment operation or procedures that could affect the operation of your equipment If so you will be given advance notice of the change to give you an opportunity to maintain uninterrupted service If your home has specially wired alarm equipment connected to the telephone line ensure the installation of the CapTel does not disable it If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer The CapTel telephone does not have any user serviceable parts Modification or changes to the CapTel not expressly approved by Ultratec Inc can void your authority to operate the equipment Industry Canada Information Notice This equipment meets the applicable Industry Notice The Ringer Equivalence Number REN for this Canada Terminal Equipment Technical Specifications terminal equipment is 0 2B The REN assigned to each This is confirmed by the registration number IC 721C terminal equipment provides an indication of the maximum 11760 The abbreviation IC before the registration number of terminals allowed to be connected to a number signifies that registration was performed based telephone interface The termination on an interface may on a Declaration of Conformity indicating that Industry consist of any combination of devices subject only to Canada technical specifications were met It does not the requirement that the sum of the Ring
44. ou will not receive captions in the same way as with typical CapTel calls and you will not be able to hear the other party over the CapTel handset With VCO you talk via the CapTel handset The other party types their responses which appear directly on the CapTel display During a VCO call only one person can speak at a time You must take turns with the person you are calling VCO stands for Voice Carry Over a service common in traditional relay in which callers speak for themselves and read typed responses ADVANCED CALLING m 27 To place your VCO call 1 With button lit lift the CapTel handset and dial 711 The light above the button will go off 2 The display reads VCO Mode Dialing 711 and Daing T connects you to the 711 relay service 3 When you see that the relay CA has answered ask for VCO please This will alert the relay CA that you will be speaking instead of typing throughout the call 4 Tell the relay CA the phone number of the TTY user you wish to call 3 Once you are connected with the TTY user the relay CA will transcribe everything the TTY user types for you to read 10 the CapTel display You will not hear anything over the CapTe handset When you see GA or go ahead speak into the CapTel handset as you typically would The relay CA will type everything you say for the TTY user to read Remember to say GA or go ahead when you are finished talking so the TTY user
45. p press the menu i 2 4449876 button repeatedly until Program Speed Dial Numbers 0 1S displayed Select Speed Dial 2 Press the button next to Yes Enter Speed Dial 3 Press the button next to the location that you Number want to save the phone number in 1 2 or 3 16082385400 4 Enter the telephone number you wish to save by pressing the telephone keypad Include plus the area code if the number is long distance You can erase numbers shown on the display by pressing the button next to the back arrow lt 5 Press the button next to OK Saved is displayed 6 Repeat steps 35 to enter up to three memory dial numbers 7 Press the MENU button to go to the next menu option or press the button next to Exit to leave the menu Speed Dialing from Memory The Speed Dial feature lets you quickly dial up to three frequently called phone numbers To speed dial a number in memory lift the handset then l Press the button next to the Memory Dial Redial arrow A list of saved numbers and the last Memory Dial Redial number you dialed 1s displayed 1 5551237 2 Press the button next to the number you 2 4449876 wish to dial CapTel dials the number for 3 18002224321 you automatically Redial 3331212 USING CALLING FEATURES u 15 Redialing from Memory To redial a number lift the handset then l Press the button next to the Memory Dial Redial arrow A list of saved numbers and the las
46. phone jack nearby v The surface it is set on or mounted to 1s stable and secure v The area is protected from excessive heat or humidity 6 INSTALLATION STEP 2 Setup the CapTel For Desktop Use l Plug the AC adapter cord into the round power jack on the bottom of the CapTel 2 Plug the telephone line cord into Handset DF the first left telephone line jack 3 Attach the desktop wall footplate making sure the larger side is along the top edge of the CapTel 4 Plug the telephone line cord into the wall jack and the AC adapter into an electrical outlet For Mounting on Wall To mount the CapTel on a wall follow the above instructions with the following changes l1 Flip the handset hook over so that the hook points up 2 Plug the 6 inch telephone line cord into the telephone jack 3 Attach the desktop wall footplate making sure the larger side is down 4 Plug the telephone cord into the wall jack Then line up the holes in the desktop wall footplate with the studs on the wall Hook the footplate on the studs and pull down NOTE To personalize the menu settings after setup see pages 19 24 To setup CapTel with other devices such as a signaler or answering machine see page 46 To setup CapTel for 2 Line Mode see page 32 INSTALLATION u 7 IMPORTANT STEP 3 Register Your Long Distance Provider If you plan to make long distance captioned calls with your new CapTel phone pleas
47. ptions Waiting for Captions 10 CALLING amp ANSWERING During the pause the person calling you hears the recorded message Please hold the person you have called will be with you shortly and will not hear you speak CapTel CA C1234 with a call 3 Watch the display You may begin speaking as soon as you See that the call has connected If you answer an incoming call on a phone other than the CapTel and you hear a beep that reoccurs throughout the call the person who called you used the CapTel Captioning Service Pick up your CapTel phone It will detect 6 beep signal and begin to provide you with captions Hang up the extension phone to continue via CapTel There is a 2 minute time limit for the CapTel phone to be picked up when answered on another extension or the call will be disconnected NOTE If the call was not placed through the Captioning Service the call will not be captioned You cannot turn on captions manually in the middle of a call with Line CapTel The screen will go dark If you would like captions ask the person to hang up and call you again through the Captioning Service using the toll free voice number see page 1 Placing a Call Without Captions Anyone can use the CapTel phone If you don t need captions turn off the feature by pressing the button before picking up the handset l Press the button to turn off the Caption feature Verify that the red light 1s off 2
48. r CapTe phone in 1 Line Mode be sure to remove any Call Waiting blocks previously set in the CapTe menu PLACING A CALL WITH CAPTIONS 2 Line Move l Verify that the Caption feature is On The red light over the button should be lit If the light is not on turn on the feature by pressing the button 2 Pick up the handset and dial the phone number of the person you want to call 3 You may begin speaking to the person as soon as you hear them answer or when you see captions on the CapTel display SETTING UP THE CAPTEL FOR 2 LINE USE u 35 ANSWERING A CALL WITH CAPTIONS 2 LiNE Mone 1 When the CapTel rings RING is displayed 2 Pick up the handset to answer If the Caption Feature is On If the caption feature is n the CapTel will automatically connect the call to the Captioning Service using Line 2 After an initial delay of 12 15 seconds captions of everything the caller says will be displayed NOTE As you answer a call there is a delay 9551234 between the time you answer and the time that Waiting for Captions the captions begin because it takes time for the phone to connect to the Captioning Service and initiate captions The display will indicate when captions are ready During this time you and your caller will be able to speak to and hear each other so you may begin your conversation if you can hear the caller clearly enough You may ask your caller to hold for a moment while captions are
49. r to dial the area code if necessary 3 You may begin speaking as soon as you hear the person you are calling answer or you see the Signal Meter flicker see Knowing What is Happening on the Line on page 14 You will receive captions of everything that they say 26 ADVANCED CALLING Calling a TTY User Via Traditional Relay With 1 Line CapTel you can call TTY users by placing the call through relay There are two ways to do this Dialing the Relay Voice Number CapTel calls placed through your state s toll free relay number are handled like any other captioned call Simply l Make sure the red light above the button is on Then lift the CapTel handset and dial the toll free voice relay number for your state s relay service which is listed in the front of your local telephone book 2 Watch for the relay CA to answer on the display 3 When the relay CA answers tell him her the phone number of the TTY user you wish to call The relay CA will place the call for you 4 Everything the relay CA says will be captioned for you to read on the CapTel display including everything the TTY user types 3 Speak after given the go ahead GA The relay CA will transcribe everything you say into text for the TTY user to read Dialing 711 1 Line Mode CapTel calls placed through traditional relay by dialing 711 are handled as VCO calls When you dial 711 with button on your call does not go through the CapTel Captioning Service Y
50. requency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna e Increase the separation between the CapTel and the receiver e Connect the CapTel to an outlet on a circuit different from that to which the receiver 1s connected e Consult the dealer or an experienced radio TV technician for help This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA A label is located on the underside of the CapTel containing among other information an FCC registration number D amp 8KTFOIBCAPTEL2 If requested this number must be provided to the telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It 1s designed to be connected to a compatible modular jack that also compliant See installation instructions for details The REN is us
51. s of the TTY user s responses via the relay CA NOTE The process for calling 711 is different when using Line CapTel which automatically converts 711 calls to Voice Carry Over VCO Please see Dialing 711 on page 27 for more information about how 1 Line calls through relay are different than 2 Line calls DIALING 711 WITH 2 LINE CAPTEL 39 2 LINE CAPTEL Tips amp HINTS As you answer an incoming call there will be an initial delay of at least 15 seconds between the time you answer and the time that the captions start This is because it takes time to connect to the Captioning Service which provides captions throughout the call If you can hear the caller clearly simply answer as you normally would with any other call Or you may want to ask the caller to hold for a moment until the CA appears indicating a captionist is online INO Be sure that the second CapTel line Line 2 is not in use when you place or answer a call If for example you share the second line with a fax machine or with other family members co workers make sure that the line is free before using the CapTel Otherwise your CapTel phone will not be able to establish captions via the second phone line 3 Be sure that if you have call waiting on line 2 you have programmed a call waiting block code in the CapTel menu Otherwise incoming calls to line 2 may interrupt the captions The programmed call waiting block will only be applied
52. t turn off the caption feature by pressing the button For information on turning captions on and off in 2 Line mode please see page 37 Captions Off When the caption default is set to Off outgoing calls are not automatically routed through the Captioning Service The light above the button remains off when you pick up the handset If you want captions for your call you must press the button first to turn captions on before dialing the phone number of the person you are calling In either case pressing the button will override the default setting letting you turn captions on or off each time you place a call regardless of what the caption default is set to see Caption Button on page 4 To change the Captions 0n 0ff Setting l1 With the handset hung up press the Meu button repeatedly until Captions is displayed 2 Press the button next to On or Off 3 Press the button next to Exit NOTE The caption default does not affect incoming calls If an Incoming call is placed through the Captioning Service you will automatically receive captions throughout the call even if the caption default is set to Off Please see Toll Free Captioning Service Voice Number on page 1 for the number to give your callers MENU SETTINGS u 23 Ringer Pitch l With the handset hung up press the LMENU button 0 an Ringer Pitch repeatedly until Ringer Pitch is displayed l 2 Press the button next to the up or down
53. t number you dialed is displayed 2 Press the button next to the number you wish to dial again CapTel dials the number for you automatically Reviewing Captions You can review the captions from a captioned call during the call or after hanging up l During or after a captioned call press the Memu button The captions are displayed in a smaller area and Review Captions appears 2 Press and hold the button next to the up or down arrows to scroll through the captions During an active call press Exit to see new captions 3 If you wish to erase stored captions press the 1 We 5551234 Ringing 1 F n button next to Del Delete all Captions is displayed a 11 77 Choose the appropriate button next to Yes or No momen gelding _ If Yes is selected all captions are erased and meview Captions Caption Memory is Empty is displayed 4 Press the button next to Exit to leave the menu NOTE If Save Captions After Hanging up is set to Off in the CapTel menu you can only review captions during a call not after hanging up See Save Captions After Hanging Up on page 19 Adjusting Display Contrast You can adjust the display contrast on the CapTel display screen before or during a call to make the captions easier to read l Press the MENU button repeatedly until Contrast is displayed Contrast EEE Exit 16 USING CALLING FEATURES 2 Press the button next to the up or down arrow to
54. the captioning service You can change the Caption feature setting to off or to on by pressing the button before you dial See Calling amp Answering on page 9 for more information about placing receiving calls with captions 9 Volume VOL Button amp Slide Control When you need amplification use the slide control to make adjustments For an added boost during each call press the button The boost turns off when the handset is hung up see also Tone Slide Control on page 5 4 a OVERVIEW Tone Slide Control The Tone Slide Control allows you to adjust the quality of sound that comes through the handset to a frequency range that works best for you With the slide control you can increase low or high frequency sounds for utmost clarity 9 Hold Button Mute for Captioned Calls 8 During a non captioned call you can put the caller on hold by pressing the button Neither you nor the person on the other end of the line will hear sounds from the line If you press this button during a captioned call the feature works like a mute button You will still receive captions and hear the person s voice coming through the handset but they will not be able to hear what you say or any background noises Loud Ringer The ringer has volume control so you can select the ring volume that works best for you There is also a Ringer Pitch option in the menu Flash Button Non Captioned Calls Only Some telephone service features like call waitin
55. to line 2 which connects with the Captioning Service Please see Do You Have Call Waiting on page 21 for instructions on blocking call waiting In 2 Line mode you can still use the call waiting feature on line 1 the line that carries your conversation even when you have programmed a call waiting block in the CapTel menu 4 If you are not receiving captions e Check that both telephone lines are installed correctly working and available for use The primary line must be in the jack marked with the wall jack icon Line 1 on the bottom of the CapTel phone see Setting Up the CapTel for 2 Line Use on page 34 If in an office setting check that the dialing prefix is correct If in an office setting make sure line 2 properly supports 800 numbers 3 If someone calls you but your phone doesn t ring check to make sure the primary line they are calling is plugged into the jack with the wall jack icon Line 1 on the bottom of the CapTel phone see Setting Up the CapTel for 2 Line Use on page 34 40 m 2 LINE CAPTEL TIPS amp HINTS HELPFUL TIPS Problem Solving My CapTel does not ring Check that the switch is set to On Too many phones and or computer modems in your home may exceed the ringer equivalence number REN of your telephone service Contact your telephone service provider to verify that your service is adequate for your needs I want to make captioned calls at work but I don t hear a
56. will know it s their turn to talk 6 Continue with your conversation When you are finished and the CA has confirmed that the other party has hung up hang up the CapTel handset NOTE During a VCO call the relay CA types everything for you to read instead of using voice recognition like the CapTel Captioning Service The relay CA is not the same as the CapTel Captioning Service Therefore you may notice differences in the speed or appearance of words in the CapTel display After you hang up the CapTel will remain in VCO mode 0 Press the button to turn off VCO mode If a TTY user wants to call your CapTel phone directly they should first dial traditional Relay 711 and give the Relay CA the CapTel voice in number see page 1 Then they should enter your CapTe phone number For information about calling TTY users with 2 Line CapTel see page 39 28 ADVANCED CALLING DIALING 911 IN AN EMERGENCY 1 Line Mope In order to provide the fastest possible access to help in an emergency all 1 Line CapTel calls to 911 are immediately directed to Emergency 911 Services instead of being routed through the Captioning Service This means e There are no delays in accessing emergency personnel as your call is directly connected to a 911 call center e Emergency 911 calls are not captioned in the same manner that regular CapTel calls are because the call is not routed through the CapTel Captioning Service e Emergency 911
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