Home

Integrated Notification System (INS)

1. General Communication Fax Sending SMS Voice E mail Fax Station ID MAW Header Line D T Fax sent using the Message Server Communication Suite Save outgoing faxes in C MsgServer FaxOut IG Use internal fax engine C Use E mail C Specified Fax Application Use internal fax engine for faxing Preferred method Station ID You station identification to be transmitted to the remote station Header Line Header line to be used when sending a fax The following replacement characters may be used Tag Description D today s date in MM DD YY format always 8 characters I station ID variable length N total number of pages variable length P current page number variable length T current time in HH MMpm format always 7 characters Save outgoing faxes in Directory to copy the faxes to once they are sent Use E mail for faxing Uses MsMail for sending faxes The MsMail Fax service needs to be installed on the post office Use Fax application Defines an external fax application to be started when sending a fax This application will be called with a command string in the form AppName FaxNbr CoverSheet Message FaxNbr is the fax number for the desired contact as specified in Contacts coverSheet is the filename of the specified coversheet and Message is a string containing the actual message INS manual page 34 of 120 Communication See also communication devices Preferences General Communication
2. Voice boards For best results we recommend Dialogic telephony cards be used with INS Dialogic cards ElCan be used with normal analog phone lines and T1 and E1 lines Telephony cards are a much better solution then voice modems offering better quality sound playback recording and better detection of DTMF and busy tones Dialogic cards listed below can be used with INS D 4PCIU D 4PCIUF D 4PCIU4S D 4PCI D 41I3CT ProLine 2V D 41E D 41ESC D 160SC LS D 1203CT D 21H D 41H D 41EPCI D 42NE2 D 82I3CT D 240 D 480 D 300 D 600 DMV cards D 21D D 41D Dialog 4 VFX 40 series Good entry level cards are the 4 port D 4PCIUF and D 4PCIU4S they costs around US 600 Dialogic cards can be purchased from US www pcnation com www pagecomputers com www epinions com Used cards Ebay www ebay com and www thetelecomlink com A driver CD should be shipped with the cards Complimentary SR5 1 1 drivers can also be downloaded from http resource intel com telecom support releases winnt Sr511 index htm 300MB D 4PCIU amp D 4PCIUF cards require either the SR5 1 1 Feature Pack i drivers or the SR5 1 1 SR5 1 1 SP1 D4PCIU support patch Newest DMV cards require SR6 0 drivers The freely available SR5 1 1 SR5 1 1 SP1 drivers are sufficient for all other cards even on WinXP systems Other System Release updates can be downloaded from here INS manual page 84 of 120 Please also see Installing on Dialogic Systems CAPI Cards
3. Fax Sending SMS Line 1 Type E MAIL Incoming E Mail lt Connected to POP SMTP Mail Script Intemet Clickatell A X Scan interval 30 S Host pop mawnet com Port pop3 Iv Active User may2345 Password T Delete Mail Test Line 2 Type TIMER lt Seript C MsgServer SampleScripts Text Scripts VBST E Scan interval 55 S IV Active Test Line 3 Type VOICE Incoming Voice Fax calls lt Connected to U S Robotics 56K Message Seript C MsgServer SampleScripts VoiceS cripts Voice S A Answer Phone after 2 rings Wait a s for FAX signal e Active Line 4 Type SMS Outgoing SMS through Internet lt SMS central Internet Clickatell IV Active Detect Lines Cancel Here you can allocate the communication devices modems voice boards connected to your computer to the different line Each device can only be used once as they may be needed anytime Test Starts a test sequence to confirm the selected device type and its fitness for the selected application Detect Lines Searches for a suitable device which can be used by Message Server Init String Initialization string to send to the modem every time the modem needs to be reset This string will be send after the internal init string ATZ Ignored if empty SMS communication through handset Select here the port your mobile phone is attached to either through a cable or an IR INS manual page 35 of 120 connection This se
4. Integrated Notification System INS Version 6 2 4 Note A searchable file of this manual can be found under www mawnet com ins manual pdf Table of contents TADIS Ot COMUC IS aise ores ciesteteSeced CuhSe estan veeS tu e e tess aee Eeee 2 Main TS AUS Safin od nes oda e oid crak cc aa aaa Dada eA anda dda Dib ad Midas A a E 5 levee Te E ele e I 7 Receiving SMS E Mall ei siinne eee oieri 7 Sending Messages sees eee 7 Getling Stamed sei cte cede ke shiek otteductetes ected sees ERT 8 POW TGI tei Ra dE HE E uxt dud ST nedeeneier bis 8 Set up IhG appliCalioniiitiallly sisi niacin eens aetna ne 8 fun a voice script to answer calls or respond to SMS E Mail events with a SHD LAE 8 Send a message to a contact eee 9 end a message from a Web Ste 10 configure Check it to scan Excel for Values eee 10 install MsgServer exe as a service under WImndOWS sse 10 pevG l More INTOMTIAELOM 22205 kc exveeseresceuaceunadess cevendes cess tebe enteen Eniten Eniten Estea 10 Order and registration nsnsi neces eek ens hee eee ene ene eee 11 ABDOU TTT 12 Message Server ennon a ed che a nd odd ait eh nt odd at ed mid ta at ada 13 G neral TT 13 System OG rreo erener eener eer ete nce eeiet menace Eta eeen ra etat eant a 14 Eror LOJ Aaeeea reei a EEE A EEEE E EEE T EEA E aoe ee 14 MID OX LOG NEE EEEE EE ila les lala ila lalla ha ila leita ls EAE EEA 14 Sent ee ar em a ra Ee PE ee ne TE ea r 14 SCPE LOG s asse stata ce Bate ee tata ot Bat
5. but creates a link to the Server application When you start the INSClient exe application you will see a small icon on the taskbar Through a right click the following menu is available Outbox Settings il S Exit INS manual page 80 of 120 Outbox E Outbox Log Timetosend _ _ i R Recipient Message TE 2005 05 19 22 15 15 0 E MAW Projects MsaServe U 2005 05 19 22 15 31 0 E MAW Projects MsaServe U2 2005 05 19 22 15 34 0 E MAW Projects MsaServe The Outbox displays the currently submitted messages Once a message has been sent by Message Server it disappears from this list Settings INS Client Settings Install Fax Driver on this client Through the nstall Fax Driver on this Server button you can add a new virtual printer to which you can print your faxes from any windows application veut Laser S 0 S INS Fax Printer en U IMPORTANT The faxes are created on the Server under the FAXQueue directory As the fax files are submitted with the full path IE M INS FAXQueue FAX0001 apf you must on the server also map the same drive IE M to the INS directory Like this Client and the server refer to the file with the same path If during the installation of the fax printer driver the system requests the file RASDD dI_ then those required system files are not yet installed on your PC Just INS manual page 81 of 120 cancel the current installation and copy the
6. Fax converter Fax gt Fax converter teate Fax Fil Input File T GAMMA TIF S Fax File sn APF S Options Double width T Half height T Center image IV High resolution Fax conversion utility To create off line faxes you may also use the fax printer driver and create them off line INS manual page 28 of 120 Voice Recorder Voice gt Voice Recorder Voice File Recorder Voice File CAM sgServeMsgServer wav gs 8 000 Hz 16 bits Mono Playback Device MagicMedia 256AV Playback tts REGONE Ercegstement NeoMegeMagcwa l m Recording Format e000 Hz 16 2 _ gt m Play Volume me Record Volume r tk we Voice File Selects the file for playback or recording Playback Device Selects the device to be used for playing voice files Recording Device Selects the device to be used for recording voice files Recording Format Selects the format to be used for recording voice files Le Starts the recorder and records to the file selected as voice File Le Starts playback of the file selected as voice File 8 Stops recording or playback Voice file formats Modems using the Unimodem V Telephony Service Provider TSP can only work with PCM 8000 Hz 16 bit Mono wave files PCM 8000 Hz 16 bit Mono This format is supported by most of the sound recorders available for the Windows operating system For the Windows SndRec32 just go to File gt Properties to change the format If you select
7. No key entr 0411943410 USER3_VMB y entry 4 Timeout 0 Announcement Result Variable Cancel o o None Conditions The condition field decides how the comparison between the Result Variable and the Value is done The conditions are tested in sequence until the first matching value All comparisons are string comparisons therefore a lt b 100 lt 20 and 100 gt 020 The following condition can be selected EQUAL PART OF lt gt NOT EQUAL gt GREATER gt GREATER OR EQUAL lt SMALLER lt SMALLER OR EQUAL Note EQUAL is a strict comparison PART OF is also valid if the Result Variable is a sub string of the Value IE if the Result Variable 1 the condition would be true for value 1234 INS manual page 54 of 120 Transfer Call This cell allows a call to be Neme BackToOpets SS transferred to another number T Transfer Call lt l a For this option you need a TAPI eee Taoler call back to operator compliant phone system standard modems do not support this feature For transferring calls on modems please refer to Send DTMF String Phone Number avs Keys allowed No key entry Result Variable Cancel OK Phone Number INS manual page 55 of 120 Send Message C Cell3 Send the selected logo to the caller J GS RVJISMs 0123456789 RV Operator Logo SMS Switzerland Swisscom NATEL Sl Sends a message to a user The recipient needs to be defi
8. Result Variable Filename of recorded voice message INS manual page 57 of 120 Voice Mail Admin Cell 6 Accesses voicemail left by a caller Name Admin Voice Mail in a Voice Mail cell ie each atl Z If the owner of the VMB Admin Description If the ovner of this YMB has mail the second voice file with ID has mail the second voice file the instructions is played folleved by the recorded voice messages If there is no mail the first file is played with the instructions is played followed by the recorded voice No mail C MsgServer NoMail A4 G i Fress 1 for C MsaServer Instruction A4 Sea messages If all files were Thank you Io S OL HSE accessed the third file is played If there is no mail the first file is Admin ID UsergR v Get ID played In this example the ID of the owner of the VMB is made up of a Targets string User and a result variable lime rc So if the result variable is 123 Next End the resulting Admin ID is User123 The instructions are as follows 1 Listen to next message OK Cancel 4 Delete current message 6 Re listen current message 9 Exit Keys allowed 1469 Result Variable None You can also use Message Center to access your voice mail INS manual page 58 of 120 Fax On Demand g Cell x This cell asks the caller to enter a Kame Decurrenti fax number followed by the key The caller then has 60s to e
9. amp 8 line PCI DSP9432i RDSP432 ISA and some of the older models TR1144 12L TR114 P2L TR114 12C D TR114 14L TR114 P4L TR1144 14C D TR114 12P V TR114 14P V TR114 I8P V TR114 I8S TR1144 112V TR114 116V TR114 I8V T1 TR114 124T TR114 P24T Please Click Here to obtain TAPI drivers for Brooktrout cards Other manufactures Ai Logix formerly Music Telecom and Natural Micro Systems no longer provide TAPI drivers for their products hence cards from those manufacturers cannot be used with INS Telephony Devices ElCan be used with normal analog phone lines only Mediaphonics Phonerider USB This one line device has high quality playback and recording together with good DTMF tone detection The Mediaphonics company has now closed down but there are still a number of distributors holding stock of this device One place to get them from is www televox com priced at around US 200 Way2Call s Hi Phone DeskTop This one line device has high quality playback and recording together with good DTMF tone detection priced at around US 200 Note Some users have reported some problems with setting up this device s drivers under Win2000 please see here l Modems Voice capable E Can be used with normal analog phone lines only n In general external modems work a lot better then the internal Y PE eal modems and internal Soft modems have a number of issues We do v nd not recommend using internal mode
10. expression and returns the result Seen Velen ie the value of the expression and saves it in its Resuk Valid functions are 4 ABS ACOS ASIN ATAN COSH COS EXP LOG10 LOG BYforntyeos 2314 POW10 ROUND SINH SIN SQRT SQR TANH TAN TRUNC You can also use to combine multiple operations IE cos sin 1 Result Variable Result of the calculation INS manual page 70 of 120 Set System Variable x FOR INTERNAL USE ONLY ee E change some of the system Sets value of SMS originator variables through the script Please do not use directly m SMSO 5 ooo i i success Rep ZEAL Rep INS manual page 71 of 120 Terminates a text script Result Variable None INS manual page 72 of 120 Result Variables Result variables are a powerful tool of Designer Each cell stores a result variable that then can be accessed by other cells To access a result variable use the format RV CellName IE if a caller presses 1 in the Play Message cell Welcome this value can be referenced through RV Welcome You can even append result variables to strings A reference to User RV Welcome VMB would be treated as User1VMB Similar for the text script cells If you evaluate a text string with the String left chars cell TestPW you can reference the result of the evaluation through RV TestPW Predefined result variables are Available in vo
11. gt Preferences sese 31 GETS Va ER EH EHA 32 Fax SCNGING iscrdste wate ets E 34 COMMUNICATION E 35 SMSan anene cn oba Susans bpd nce daikon st radu hood E a EEEE 37 VOI T 38 S eT B 39 Tools gt Call Simulator eee 40 BI aE E E EEE E 41 E Ee E E OAE EE TEE ET E AETS 41 Cels R aa a a a AAA 42 F tio al Cells Seereederei nener tava saan Subs E AA a cub aa a eaae aa a AE aa 43 Play Message ncp ne ap a ae ren a os hi a e RE Lai as cad 44 eae mi o aE E E E E 45 GetNUMDEL orei ee e e e ee oea 46 Speak STING esor ninn a a oa aada a a dad a a daa a e aE 47 R n ROOPA se eee ares nied ated nae tl ac ml nits ald act add acts R TAREE 48 RUMSONDE R E R ERE ent 49 SASI S Tee LT ote Ue a etacheni incase piel ca laet 50 S Hp as r Reet E hn Aintree aerrcanrermre ost tc ree rerecrrecurerarerer Serr Tee 51 Send DDE Command sese 52 Record Messageiic sconce ceeheie de eee eee ee RE 53 Result Variable WLI a Sia wk ovis te de a nce etd ered sec cid anced ous cued ge En Y 54 TERMS TS Callien A Dod ned eA ma darned uk Died ad read a Wied Padded Taa 55 Send Message ose hoe hha ek yas eae ek ae os es naai 56 VOICE WAI TTT 57 Voice Mail As n 58 Fax 0ONn Demahd a arse d ardi en a d TREZ UZ NZE RZ T ZE aR Zd Ka 59 Send DTME SWING a aca a online tule inal niin Se ae a caro 60 String contains SUDSUING lt n tn ctekl eee 61 String lett CHARS cise ese s orescence eee ddoe 62 Sting right en T 63 Tate TS d alo sco eee pee eee
12. the next cell to be executed INS manual page 41 of 120 Cells Double clicking on the cell icon opens a window that highlights the settings for this particular cell The settings and values depend on the function of the cell Heur E el D lt Cell title used to identify cell 092 lis umber lt Cell type defines behaviour of cell Dra l n Pias ls rte weice Fle Then the user ha 10 sscerd 0 ents 4 n mbeis After che voice file o irter the enters rumors ore roa back aad ike 62 can ccnfrr chem _ lt Description free comment Yeu srteied TSMxySrav Yiri Fed rial Listas onest UNMegbervalsicrectHA j l F rrp dlnt tm aye Ie imm mani et lrput lnt T Jne HH lt Voice file s Dbl click to select or enter Result Variable lt Options lt Parameters lt Targets next steps Some of the cells have only SUCCESS FAIL as trigger option some only NEXT Double click on trigger or target to change INS manual page 42 of 120 Functional Cells The following functional cells are available 1 Used in voice scripts vsc 2 Used in SMS E mail or Timer scripts tsc 1 Play Message 1 Hang up 1 Get Number 1 Speak String 1 2 Run Program 1 Run Script 1 2 Run VBS code 1 2 HTTP call 1 2 Send DDE Command 1 Record Message 1 2 Result Variable Switch 1 Transfer Call 1 2 Send Message 1 Voice Mail 1 Voice Mail Admin 1 Eax On Dema
13. ElCan be used with BRI ISDN lines and T1 E1 ISDN lines INS can be used with any ISDN BRI 2 channel 128Kbs and ISDN PRI 24 channel T1 or 30 channel E1 cards that supports CAPI This includes cards Eicon BRI 2M 4BRI 8M etc AVM Fritz Card B1 C2 C4 T1 Fritz GSM etc BT Speedway UK version of the AVM Fritz Card amp PrimuX cards from Gerdes AG and many more see here The most cost effective card at the time of writing is the AVM Fritz Card We recommend this card when using INS with BRI 128Kbps ISDN lines Please also see Installing on CAPI ISDN Systems Other Telephony Cards ElCan be used with normal analog phone lines CallUrl Voice 2 4 LV 2 and 4 Port Analog Interface Voice Board The Voice 2 4LV provides two four telephone line interface circuits for direct connection to analog loop start lines Up to 4 Voice boards can be installed in a single PC chassis enabling port expansion up to 16 ports per system Data Sheet CallUrl Voice 8LV 8 Port Analog Interface Voice Board The Voice 4 8LV provides four eight telephone line interface circuits for direct connection to analog loop start lines Multiple Voice boards can be installed in a single PC chassis enabling port expansion up to 80 ports per system T Data Sheet INS manual page 85 of 120 Brooktrout Rhetorex still provides TAPI drivers for their cards unsupported The following cards are supported Brooktrout Vantage 4 line
14. ID1 The best way to test is to use a terminal data program In Windows 95 the HyperTerminal program can be used To use HyperTerminal do the following 1 Select HyperTerminal by navigating through the Start button to Programs then Accessories then HyperTerminal 2 Double click on hyperterm or hyperterm exe 3 Name the new connection test and select OK 4 Change the connect using to Direct to COM X were X is the COM port used by the Caller ID device 5 Click on OK on the screen for port settings To test your MODEM do the following 1 Type the string ATZ OK should appear on the screen 2 Enter the Caller ID string to be tested AT CID 1 for most modems 3 If OK results continue If ERROR results the modem may not support Caller ID try a different setup string 4 Have someone call you and watch the terminal screen 5 If Caller ID is working you will see the word RING followed by one or more additional data lines The word RING will then continue to appear for each incoming ring INS manual page 118 of 120 6 If Caller ID is not working you will only see the word RING for each incoming ring If this is the case try another setup string and go back to step two The most common result when Caller ID data works is the following RING DATE xxxxx TIME xxxx NMBR XXXXXXXXX NAME xxxxxxxx RING RING There are other formats as well The key point is that other data generally appear
15. Interchange Format Valid SMS text ringtone file extensions are TXT ASCII text file INS manual page 17 of 120 Fax printer driver Message Server is able to send faxes from any print enabled Windows application To do so the Quick Setup option will add an additional printer to your system The new printer is called INS Fax Printer DeL Laser amp l 0 X E Fax Printer ye 0 So whenever you wish to fax a document just print it to this printer and your fax will be sent by Message Server Message Server needs to be running when printing the fax When printing from the Windows application the following dialog will appear i Send Fax to Direct to FAX H or R ecipient s MAW X Fax Cover E Fax Number Time to send 28 NI 2005 23 f7 f9 F Create fax file only X Close Just select the recipient from the selection box or enter a new name The Explorer button next to the recipient will open the detail page for this recipient As entered under Contacts You can also send faxes to an entire ContactList by selecting the list either from the selection box or by entering a new list name Must start with the gt character Pressing on a list will open the detail page for the entered list When sending faxes to a list the Fax Cover and Fax Number will be taken from each individual user If you wish to send a fax just once directly to a FAX number without the need to create a new user then just enter the f
16. SMS Number 41799999999 22Reciniant delle SMS Central lienet Clickatell j Send SMS as Text Flash SMS lt Text Ring Tone Picture Operator Logo Group Logo WAP Download Add to scenario lt Send Clear Message Scenarios The option Add to scenario will add this message to a scenario Message Scenarios are messages that you can predefine store in a folder scenario and activate as a group at a later stage To activate a scenario from MsgCenter just right click on the scenario and select Launch scenario You can also activate a scenario through Send Message or inside a Designer script INS manual page 22 of 120 Import Export File gt Import Export gt Contacts a Import Export INS contacts Export INS Contacts DB to CSW file C Import CS file into INS Contacts DB CSV File T Contacts CSV i OK Cancel This option allows you to import and export the internal contacts database to an external CSV Comma Separated Value File file The format to be followed for importing from a file is the following tring lt 30 gt ContactName tring lt 30 gt FirstName tring lt 30 gt LastName tring lt 20 gt VoiceNumber tring lt 150 gt VoiceFileBefore tring lt 150 gt VoiceFileAfter tring lt 150 gt ScriptFile tring lt 20 gt SMSNumber tring lt 30 gt SMSService tring lt 1 gt SMSType String lt 20 gt FaxNumber String lt 150 gt FaxCover String lt 50 gt EMail String lt 150 gt EMailCover String lt 100 gt C
17. TOPICNAME Item Subject of DDE conversation Condition Condition to compare value Limit Limit to compare value with Hysteresis Absolute value to exceed until event is re enabled after sending an alarm message IE if the Hysteresis is 1 5 the Limit is gt 11 5 and the actual value exceeds this limit an alarm will be send Then this event is disabled until the value falls below 11 5 1 5 10 then the event will be re enabled Scan time Scan time to read values Format hh mm ss INS manual page 78 of 120 User to call Contacts s which will receive the alarm message Message Actual alarm message to send See also file sending Enable Disable Enables or disables scanning of value Note s e While the configuration screen is open the actual scanning of the values is paused It resumes when you press the minimize X button e Check It needs Message Server running in order to send the alarm messages s To be able to read values from an application through DDE the application needs to be running s Toscana remote computer on a network use the NetDDE format as topic IE ComputerName Application Topic e When using Excel please note that the Topic and Item is language dependent This means that for instance in German a call to cell A1 in Excel becomes Excel Tabelle1 and Z1S1 Command line parameters for Checklit You can start Checklt exe with the following command line parameters NOFORM Does not display the taskbar icon nor any
18. a different format Message Server will try to convert it internally to the required format using the installed CODEC For better sound quality you should however record it in the right format at the beginning INS can convert any format for which an associated Windows ACM Audio Compression Manager codec is installed on the PC including PCM RIFF MP3 ADPCM GSM CCIT A Law and U Law True Speech TM etc as long as the INS manual page 29 of 120 appropriate codec is installed If you use a voice board and a third party TSP you may use other formats as well INS manual page 30 of 120 Tools gt Quick Setup The Quick Setup Wizard leads you through a set of screens which help you to set up Message Server for the first time Once set up you can change the settings under the menu item Tools gt Preferences Tools gt Preferences The Tools gt Preferences tab configures all settings for INS Preferences General Communication Fax Sending Outside line dial prefix Idle time between send attempts lt e0 MSCS Number of attempts 3 Auto start MsqServer Delete Messages after 5 days Also delete attachments I Delete Script Log entries after 5 days Delete Error Log entries after 5 days Record system log file Iv Max log file size 512 kB Designer S 7 7 V Show readme txt when opening designer script Security Access password Protect access to Inbox Outbox Sent Messages Failed Ex
19. can only work with SAPI 4 For SAPI 4 you will want to download speech synthesis and recognition engines from Microsoft s website at http www microsoft com downloads release asp ReleaselD 26299 The file that you will want to get is SAPI4SDKSuite exe the large file This contains the SAPI COM interfaces as well as speech synthesis and recognition engines After installing this package the Message Server will automatically pick it up and let you use the speech capabilities Please note that WindowsXP ships with SAPI5 which will not work with INS You may however additionally install SAPI4 as SAPI4 and SAPI5 can coexist on the same computer Sending of Files vs sending of text If a message launched to a voice recipient represents a valid voice file path the voice file is played and not read character by character So if the message C INS ALERT WAV is send to a voice recipient the file ALERT WAV is played when the other party responds not a list of characters The same applies for faxes e mails and scripts If the message represents a valid file the content of the file is sent rather than the file path Valid voice file extensions are WAV Windows Audio File Valid mail file extensions are all files Valid fax file extensions are APF Fax files BMP Windows Bitmap DCX Multi page PCX PCX PC Paintbrush TIF Tagged Image File TXT ASCII text file Valid SMS picture logo file extensions are GIF Graphic
20. download the new messages and the run the script on the new messages send a message to a contact After the initial set up through MsgCenter select the Contacts icon in the explorer window Select the default MAW entry and right click on the icon Then select Duplicate Enter your name and change the appropriate settings If applicable select your SMS services In the CONTACT TIMES part you may configure during what time which device can be used If you only wish to receive SMS messages just select SMS as first link and as first preference Then choose File gt New gt Message and select the created contact as Recipient Under Send Via you can select if the message will be send by the user defaults entered in contacts or through a pre selected communication link The advantage of specifying multiple communication links for a contact is that a message may be send using the most appropriate communication for the time Then enter a message and press SEND This will add the message to the outgoing message queue and MsgServer will send it using the appropriate communication device Start MsgServer as described above Depending on the selected device the message will be adapted Please search the help file for Message adaptation for more information on how MsgServer can adapt your message to suite a particular communication device INS manual page 9 of 120 send a message from a web site There is a sample on C INS SampleScripts Text
21. good bye message puts the phone off hook and cell in a voice script terminates the script m Voice file C MsgSerenGoodBye A4 5 if Beep at end of module is ZW selected the caller will hear a beep Beep at end of module at the end of the announcement Keys allowed No key entry Result Variable None INS manual page 45 of 120 Get Number Plays the first voice file Then the oe Ben o caller has Timeout s seconds to enter Input limit numbers S he Toz Get Number I can enter less than the required Description Plays PlsEnter voice file Then the user has 10 seconds to digits by pressing to end enter 4 numbers After the voice file YouE nter the entered numbers are read back and the user can confirm them If Confirm number Is not selected the SUCCESS path is taken immediately after the numbers are Beep after prompt M Confirm number entered If not all numbers are npn R entered within the Timeout s seconds the FAIL path is taken Timeout s 10 If Confirm number is selected the Targets second voice file is played and the singe eet entered number is read back IR an followed by the third voice file The caller can confirm the number by pressing 1 to select the SUCCESS path If the caller Pls enter number BA 2 TU a SE You entered C MsaServer YouEnter R4 is this correct C MsaServer sCorrect R4 ea presses 2 the FAIL path is taken May be used to re enter numbe
22. is that this message will be overwritten by the next flash SMS if it is not saved Almost all of the newer phones support Flash SMS Note The message size is limited to 160 characters Ring tones Ringtones are supported in the RTTTL format RTTTL Ringing Tones text transfer language is a language used for publishing ringing tones on web pages You will find hundreds of web pages with ringtones in RTTTL format If you do a ringtone nokia search in for example Alta Vista you will find hundreds of links to pages with ringtones in RTTTL format You may also download a selection from our website on http www mawnet com download tones zip Note The limitation to 160 characters does not apply to ringtones Depending on the SMSC it may however reject large messages IE over 300 characters Pictures e File format supported is gif e The pictures must be in 2 colors only black and white and in the format 72x28 pixels e You will find a lot of ready made pictures on the net if you do a search But you can also make them yourself with a paint program like Paint Shop Pro or Windows Paint You may also download a selection from our website on http www mawnet com download pictures zip Note Because of the size of pictures INS will need to dial three times to get the picture across to the SMSC INS manual page 112 of 120 Operator Logos File format supported is gif The pictures must be in 2 colors only black an
23. ml 10 ca wel EZ 1 Inf 9 oren no Line 8 information Ey S O Call Info Line Info 3 ca info G re Coen m General Line type Dialogic Gen 2 cm ov e eS CS 4 Call Inf Total calls 2 GetDevCaps S dwNumOpens 1 teras dwOpenMediaModes 12 Open Info dwNum ctiveCalls 0 GetDevS tatus Help Close s dwNumOnHoldCalls 0 ea oF uaan 7 ca inv a rio r Configuration Device specific 4 p Options 8 oO Call Info ContigDialog ineDevSpecifc Auto Answer g ca Info GetDevConfig Default Route IV Auto Play SetDevConfig Wave file options Today playing c play wav Select file to play Select format Help Close Find all the Dialogic lines and select the Auto Answer and Auto Play check boxes and also for each Dialogic line click the Select file to play and indicate the sound file play wav from the TALKER32 s directory Program Files Dialogic Samples Talker32 play wav should be used When you now call into the system TALKER32 will answer the call and play Welcome to Dialogic If the caller has heard that sound file being played then the system is now ready to be used with INS INS manual page 97 of 120 Configure Dialogic TSP Dialogic TSP Telephony Service Provider can be accessed using Win98 NT Open Control Panel s Telephony applet s
24. other form Please only use this parameter when directed by MAW support to do so Dynamic Data Exchange DDE DDE has three parts the name of the application the file name or topic and the cell range value field or data that s referred to The following illustration shows the parts of a remote reference formula and the required separator characters Topic Excel Sheet1 Item R1C1 You can either get data form a DDE server send data to the DDE server or execute a macro on the DDE server The program that contains the data you want to link must support Dynamic Data Exchange DDE To determine whether your program supports DDE or to learn the DDE name and topic information for the program contact the software vendor of the program INS manual page 79 of 120 K INSClient INSClient exe INSClient only ships with the Enterprise Edition of INS Please contact MAW Consulting for more information General The client application allows to use INS as Client Server Fax Server to which several clients can submit their faxes Faxes are created through the INS Fax Printer By simply printing to this driver from any Windows application a Fax file is created You can then submit this Fax to be send by Message Server As both applications MsgServer exe and INSClient exe try to connect to the MAW Fax printer they can not run both on the same machine The INSClient installation does not install the INSClient exe on the local computer
25. particular communication type the associated fields may be empty If at the same time two communication types are available the message is send depending on the contact s Contact Preference If the message can not be send through the device at 1st preference the 2nd will be used etc The advantage of specifying multiple communication links for a contact is that a message may be send using the most appropriate communication link for the time It also acts as backup so that if one link is not available the message will be send through another INS manual page 24 of 120 Contact List E Contact Lists PSI E EMERGENCY Current Members Ali Contacts MAW Drag to add delete Message behaviour Send to all members C Send to members until first acknovdedgment OK l raed Allows creating distribution lists of messages by configuring contacts into contact lists You can add delete users from a list by dragging the user name to the desired column To change the name of the list type the new name in the text box at the top By using the and Mbutton you can change the priority in which the message is send to the members of the contact list If you select the Message behavior Send to all members the message is send to all members of the list If you select Send to members until first acknowledgment the message is send to the members following the priority list until a member confirms the reception of the message INS manual pag
26. the script file it s path is automatically replaced with RV ScriptDir INS manual page 74 of 120 Send Message SendMsq exe General The Send Message utility is a simple command line application that allows submitting messages to Message Server without using Message Center Command Line Parameter The format is SendMsg TimeToSend yyyymmddhhnnss Type E MAILiFAX VOICE PALPHA PNUM PTO SMST SMSF SMSR SMSPiSMSOLiSMSGL SMSW SCENAR IO DEFAULT Recipient SMSOL Operator Message File IE SendMsg exe 20000101000000 VOICE MAW Happy New Year will send a message on January 1st 2000 at 0 00 00 h by Voice to the contact MAW with the contents Happy New Year See also file sending Messages to Contact lists can be sent by adding a gt in front of the list name IE SendMsg exe 19991609231000 DEFAULT gt EMLIST Fire in CR will send a message on September 16th 1999 at 23 10 00 to all contacts on list EMLIST with the contents Fire in CR2 To send a message immediately without indicating the date time use NOW as TimeToSend value IE SendMsg exe NOW DEFAULT MAW Hello world Depending on the available communication channels configured for each contact the messages will be adapted INS manual page 75 of 120 Text in files You can send texts that are located in a file by specifying the filename as message IE SendMsg exe NOW SMST SMS 0123456789 ForJohn txt In this example Fro
27. to the individual type Using the Tools gt Preferences menu item in the Message Center utility you can influence how messages are adapted IE if you check the speak only CAP characters flag in the voice configuration a message sent to a fax with the reading PV has reached a value gt 30 will become PHV higher than 30 INS manual page 15 of 120 Voice Engine The Message Server Voice Engine allows you to pre record characters words or expressions and accesses them through text messages IE if you pre record the voice files TEMPERATURE WAV ALARM WAV VALUE WAV a message string with the contents TEMPERATURE ALARM TT42 VALUE gt 23 45 will be read as TEMPERATURE ALARM T T 4 2 VALUE is higher than 2 3 point 4 5 The file AssortED cFrc contains the mapping for each voice file This allows attributing a voice file to a particular string All voice files need to be located in the voice file directory IE the entry ALARM ALARM plays the voice file ALARM WAV whenever the string ALARM is found in a message and the entry STAR plays the voice file STAR WAV whenever the character is found If the message string contains words that are not defined they are read back on a character per character base INS manual page 16 of 120 TTS Engine Text to Speech If a text to speech engine is installed you may use it to play back written text in the Speak String cell Currently Message Server
28. utilities service UninstallAsService bat If the MsgServer service is started and a user logs onto the computer the tray icons are visible as if the application was started normally You may completely hide the icons by setting the services settings for the MsgServer to Do not allow service to interact with desktop If the icons are visible and the user logs off the MsgServer service is stopped This behaviour is by design To use the fax printer driver to send faxes the icons need to be visible INS manual page 20 of 120 SZ Message Center MsgCenter exe General The Message Center tool is the main user interface to the Integrated Notification System Here you can e listen to your voice messages e view your faxes e send messages e record voice files e configure your communication device and other parameters e define contacts e etc All settings messages and logs are kept in a set of databases found in the installation directory Main panel The main pane displays all Message Server log entries Those logs are updated whenever you receive voice mail or faxes through the voice mail cell or if a caller executes a script To delete an entry simply press lt DEL gt or use the pop up menu To get more information about a list item just double click on it ES Message Center File Fax Voice Scripts Tools Language Help y Fm 8 x s L Message Center Out LES Message Scenarios Fax MAW CONSUL 24kB
29. 120 Run Program Cell 5 Executes an external application Name Type Description Application Targets Se ee Note Check ID Run Program ka Executes the external application TestID and passes the result variable from the cell Get ID as parameter If successful Speak Pw is the next cell if not End is selected EZ IZ MM SIL until completed ICH sgServer TestID EXE R Get ID Check ID In this example it calls the external application TestID and passes the result variable from the cell Get ID as parameter If successful Speak PW is the next cell if not the End cell is selected FAIL SUCCESS is decided like follows The external application needs to create a two line text file RESULTx TXT X for the incoming line ID IE for the first incoming line REsuLT1 TxT for the second incoming line RESULT2 TXT etc where the first line is either the string FAIL or SUCCESS indicating failure or success The second line can contain a string which is used as result variable for this cell The file needs to be created in the MsgServer directory For text scripts SMS E mail Timer the name of the file is simply RESULT TXT Keys allowed No key entry Result Variable 2nd line returned by RESULTx TXT Message Server does NOT delete the result file If the Wait Until completed option is unchecked Message Server will not wait for the application to complete and update t
30. 7 G Defaut Maw 03996394634 7s Dbl click to view qA Sent Messages details or use the right G Failed d Executed Scripts mouse button for the E Contacts popup menu Contact Lists E Error Log SR SMS Services C Message Folders U r Ra I Rb e Prom ATIN FAC alanad lt Play voice mail Facsimile Cover Sheet lt Stop playing lt View fax To MAW Customer For coded 2006 02 26 15 36 58 INS manual page 21 of 120 New Message File gt New gt Message This screen allows you to create messages and send them Under Send via you can select if the message will be send according to the user defaults Entered in contacts or through a pre selected communication link The advantage of specifying multiple communication links in contacts is that a message may be send using the most appropriate communication link for the time It also acts as backup so that if one link is not available the message will be send through another Pressing SEND will add the message to the outgoing message queue and Message Server will send it using the appropriate communication device Depending on the selected device the message will be adapted You can also modify the sending time so that the message is only send at a later moment If you change any of the parameters associated with a contact those parameters will become the new parameters of this contact sw New Message lt Time to send ect RT JA Send as SMS lt Message type
31. 789 VOICE 0123456789 SMS 0123456789 When sending directly to a number the cover pages are omitted For SMS messages the central used is the one specified as default central in the preferences INS manual page 77 of 120 Check It Checkit exe General Check It is a utility that scans through DDE values in other applications If you use INS as alarm server you may not always be able to define alarms in the application that actually measures the values IE SCADA applications In this case you may define alarm conditions in Check It and let it read the values from your data server Similar to the Message Server application Check It displays an icon in the System Tray Right part of task bar after startup This means that Check It is ready to read values from the other applications If you click on the icon and double click on an entry the following configuration screen opens amp Checkit j i xj DET ten T Ete User To Cal scone Ta Te Last ExcellSheet R1C1 MAW gt ComputerNam R1C1 YES MAW 00 01 00 NO DA VievdTagname WaterValve NO gt LISTI 00 01 00 1 NO DA Z Citectlvatiable WateValve NO LISTI 00 01 00 1 NO DA DDE Topic fExcelSheet ltem RICI Condition Hemhe x Limit fioo hmp 4 Entries ee Ca New Copy Delete Scan Time 00 01 00 L joc B ITE Message Erorinm AT3 Enable Disable Event Enabled Cancel OK DDE Topic Parameter for the DDE call usually APPLICATION
32. AW Consulting Nbr of chars 3 Return MAW feen OOOO RT o Result Variable String found INS manual page 62 of 120 String right chars xj Returns a string containing a feo Specified number of characters aiaa tet Sige Or a Sting Returns a string containing a specified number of characters from the IE night side of a string Text MAW Consulting Nbr of chars 3 AV SRVICORIGINATOR E Return ing Result Variable String found INS manual page 63 of 120 String left until a Cell Retums a string from the left side of a string until the first occurence of another string character Z Returns a string from the left side of a string until the first occurrence of another string character IE Text MAW Consulting Until string RV SPACE Return MAW BVI nel Se Result Variable String found INS manual page 64 of 120 String right from Pra ZI Returns a string from the right side of a string from the first occurrence of another string character on Retums a string from the left side of a string until the first occurrence of another string character IE Text MAW Consulting From string RV SPACE Return Consulting BY SAV Line ee Result Variable String found INS manual page 65 of 120 String between two strings Returns a string located between co lO other strings characters G Retums a sting located between two other strings c
33. If you wish to use your modem under TAPI you need to make sure that you have e a voice capable modem IE a modem which is able to play voice files through the phone line or speaker e the most updated driver for your modem board http Aww mawnet com links html ModemDrivers e make sure that you configure your modem with the latest modem driver Unfortunately modem suppliers still seem to sell their modems with outdated drivers which often do not support Voice amp CallerlD The only way to be sure that you have the right driver is to download the newest driver from the Internet You may even need to experiment with different drivers IE the 3COM U S Robotics 56K Message Modem does not support Caller ID with its own driver U S Robotics 56K Message but detects CallerlID with the U S Robotics 56K Voice EXT driver INS manual page 83 of 120 What is a TAPI voice board A voice borad is a device designed specifically for doing voice processing over telephone lines Telephony cards provide much better quality audio output than voice modems and may support multiple phone lines on a single card A TAPI telephony card is one that works with Windows Telephony API Common brands include Dialogic Brooktrout and MediaPhonics PhoneRider In order for a telephony card to work with Message Server it must provide support for playback and recording of wave format audio Technically that means the device must provide TAPI wave in and wave out devices
34. L does not need the leading http Just directly enter the address Targets of the web page IE B gt 737 Es www mawnet com order h 1_ SUCCESS tml FailPrice Keys allowed No key entry Result Variable Contents raw HTML text of the web site returned INS manual page 51 of 120 Send DDE command 2 Cell 6 Establishes a DDE connection Name Get DDE Value with an external application gs ane In the left example the script starts Description Establishes a DDE connection with Excel and reads R1C1 a DDE session with Excel and This value becomes the result variable of this cell If a A successful the next cell is Speak Value otherwise Error DDE EZ reads R101 A1 This value becomes the result variable of this cell If the DDE transaction is successful the next cell becomes C Execute Command C Send Dais GetData Speak Value otherwise Error Topic ExcelSheet DDE CEE Note The external application IE Excel or MsAccess needs to Targets be running during the execution URS e of the script 1 Keys allowed No key entry Result Variable If action is Get Data the value received by the DDE server otherwise none INS manual page 52 of 120 Record Message S Cell _ x Plays a voice file and then records NaefAeud icy T toa file The recording continues HE Taa SSS until the caller presses a key defined as trigger Depending on the key Desuiplicn P ays a vove file and ther satsiesudry
35. Scripts SMSFromWeb that shows on how to set up a web site that gets user input and then sends it via e mail to a predefined e mail address With Message Server you can then read this e mail and from a text script do the required functions to return a desired logo or other information configure Check it to scan Excel for values Start Checklt exe The application will run minimized and only appear as icon on the right side of the task bar Click on the icon to open the configuration screen The example event will scan Excel every minute for the value of cell A1 R1C1 If the value in this cell exceeds 10 an alarm message will be sent to the contact MAW In order for this example to work Excel needs to be running in the background Also Check It needs to be minimized to start scanning the values install MsgServer exe as a service under Windows See on p 20 Running MsgServer exe as service under Windows get more information All applications have on line help So please use F1 anywhere in the applications to get context sensitive help INS manual page 10 of 120 Order and registration To order a copy of INS or to check its current price please go to www mawnet com order html After your order has been approved you will receive from us within 24 hours an e mail with your serial key that unlocks your evaluation copy into a fully licensed version This key also entitles you to future upgrades so please store it in
36. The evu die vor linues H unti the caller presses lt kay o1 the massage length exceed the pressed the Trig ger selects the next T manut The value r the key if any is reh rmsri as result variable Target If a Timeout value is defined the recording will also stop at the end of this period and the Timeout Target is selected Voice fie IOT TT et stilt F Bezp a erid ef edule Feco dedFie C SHaySeveaRecaded_ AYID way amp In this example the filename of the recorded file is made up of a string C INS Recorded_ and a result Tagel variable followed again by a string Tricgat WAV 311234537834 _ 2 nr So if the result variable is 123 the Timeout 3 Sioa orcad resulting filename would become P C INS Recorded_123 WAV Cancel OF Keys allowed Defined by Trigger Result Variable Key pressed by caller INS manual page 53 of 120 Result Variable Switch x Selects a route depending on the apel I T Resul Variable DOS 2 Vade Ta If the result variable does not correspond to any of the triggers Description Check the Caller ID to see 7 the Caller is one of the VMB owners If the timeout value is taken not proceed to the announcement In this example the cell checks the Caler ID of the current caller and chooses the next cell accordingly See below for notes on Result Yanable Py sAVI CIO Conditions Targets ee eS 040196345 USERI_VMB K eys allowed n 0401945307 USER2_VMB
37. a safe place To register the application please open MsgCenter exe and enter the provided unlock key on the about form For this the user needs to have the administrator access rights to be able to write to the registry Also for the software validation administrator access is required Once registered any other user may log on and use any other INS application however The MsgServer exe application should always be run under the administrator account INS manual page 11 of 120 About Support For all support questions please refer to our support forum on www mawnet com support html Please note We can not provide phone support for our evaluation copies please use the forum above Always indicate your name and e mail address whenever you contact us MAW Consulting International E Mail info mawnet com general inquiries Web http www mawnet com European Headquarters Switzerland MAW Consulting Hofacker 19 8808 Pfaffikon Switzerland Phone 41 0 55 4201386 Fax 41 0 55 4201386 UK Support line MAW Consulting UK Ltd Phone 44 0 7092288534 Fax 44 0 7092288539 INS manual page 12 of 120 Message Server MsgServer exe General The Message Server application is the main application of INS It runs continuously in the background of a voice board or voice modem equipped PC and handles all communication requests to and from the outside world After startup the application displays a
38. alogic WAVE Driver entry has an exclamation mark next to it then this indicates that the Wave drivers are not correctly installed and that they should be uninstalled and re installed again INS manual page 93 of 120 The remainder of the recommended configuration for the Wave drivers is shown below lt i Audio Devices INS manual page 94 of 120 Installing Dialogic Wave driver Windows NT To check if the Dialogic driver has been installed open the Control Panel and run the Multimedia applet Click on the Devices tab You should see something like this Multimedia Properties 20x Audio Video MIDI CDMusic Devices Multimedia devices Multimedia Drivers E ii Audio Devices h Audio for Creative Labs Sound Blaster 1 x Pro 16 l Audio for Dialogic WAVE Driver 1 7 a MIDI Devices and Instruments fq Mixer Devices Line Input Devices Media Control Devices zn Video Compression Codecs 4 Audio Compression Codecs Microsoft ADPCM Audio CODEC IMA ADPCM Audio CODEC Microsoft GSM 6 10 Audio CODEC DSP Group TrueSpeech TM Audio CODEC Microsoft CCITT G 711 Audio CODEC Microsoft PCM Converter ee J a D a haan m ere B Add Remove Properties BUE 2 A E 2 E 2 I In the example above the Dialogic wave driver has already been installed If the driver is missing click on Add You should now see the Add window Add 1x List of Drivers Unlisted or Updated Dr
39. andard Fax E mail Voice file or as script When sending a message you can decide to send it using a pre specified communication link or to let Message Server choose the most appropriate link If you let Message Server choose the link it will automatically adapt the message to suite the selected communication link The messages can be sent through the Message Center interface or using the command line interface of Send Message Check It allows you even to query other applications for values and send alarm messages if those values exceed the defined limits This feature makes the suite invaluable for SCADA applications where you need to monitor factory floor data Network administrator may set up events to monitor the loss of communication and sent alarm messages to the support group INS manual page 7 of 120 Getting Started How to set up the application initially To set up the application initially please use the Tools gt Quick Setup option in the MsgCenter utility found in the main directory This will lead you through a set of screens which sets up you modem script and other settings To change other parameters of the suite you can use the Tools gt Preferences option This however is not necessary in most cases fun a voice script to answer calls or respond to SMS E Mail events with a script Scripts can either be voice scripts started when a call comes in or text scripts started when a new e mail or SMS is rece
40. ardware Wizard on Win2000 If the Found New Hardware Wizard keeps popping up every time you start Windows and you are unable to stop it by pressing Cancel please read http resource intel com telecom support tnotes tnbyos winnt tn383 htm INS manual page 99 of 120 Installing Dialogic Wave Driver Windows 2000 XP The step by step approach to installing the Dialogic Wave driver on Win2000 XP systems IS TR S l Go to the Start Menu gt Settings gt Control Panel gt Add Remove Hardware to start the Add Remove Hardware Wizard Click Next Select Add Troubleshoot a Device and click Next Windows will attempt to find any new plug and play devices It should find none Select Add a new device and click Next Select No I want to select the hardware from a list and click Next Select Sound video and game controllers and click Next Click Have Disk and browse to the Program Files Dialogic LIB directory Select the oemsetup file and click open Then click OK on the next screen Select the Dialogic WAVE driver 1 X and click Next Click Next You will receive a warning that a digital signature is not found Click Yes to continue the installation If asked for path to dlgwave dll it should be found in Windows System32 directory else it is also available in the Program Files Dialogic LIB directory 12 Restart the computer for the changes to take affect Once again with screensho
41. ax number in the top field under Direct to FAX A temporary user will be created automatically and deleted again when the message is sent As long as there is anything written in this field some of the other fields are hidden To display them again just delete the entry in the Direct to FAX field INS manual page 18 of 120 Creating off online faxes You may use the fax printer driver to create off line files that are not send immediately but separately at a later stage To do so enable the Create fax file only check box in the Fax Printer Driver and chose the location where you wish the fax file to be created Fax File T fax APF IS JV Create fax file only X Close Create te FAX reception Message Server is able to receive faxes either at the start of a voice script or during the recording of a voice file To set the number of seconds to wait at the beginning of a script for a fax signal see the settings under Incoming Script s If a fax is detected during the recording of a voice file in the Record Message cell or the Voice Mail cell Message Server will stop the current script and switch to the fax reception mode Once the fax transmission has succeeded the fax is available in the inbox of Message Center Message confirmation Message Server retries to send a message Number of attempts times A message is considered as sent if Type Confirmation SMS SMS central sent ACK Facsimile Internal Fax application Fax
42. confirmed by remote station External Fax application Application is started Fax through MsMail Mail engine reports no error E mail Mail engine reports no error Voice User confirms message by pressing the confirm message key recipients Scripts User confirms message by pressing the confirm message key BEFORE OR AFTER THE SCRIPT INS manual page 19 of 120 Command line parameters You can start MsgServer exe with the following command line parameters DEBUG Writes additional messages to the session log that allows the MAW Support crew to better understand potential problems with your system NOFORM Does not display the taskbar icons nor any other form SERVICE Indicates that MsgServer rungs as a service under Windows Please only use those parameters when directed by MAW support to do so Running MsgServer exe as service under Windows MsgServer exe can run as a service under WindowsNT WindowsNT Windows2000 or WindowsXP This has the advantage that MsgServer exe is loaded every time the system starts and you do not need to log on to start MsgServer To install the MsgServer service please run the batch file found under c INS utilities service InstallAsService bat This utility will install a service called MsgServer which you can edit through the service tab in the Windows control panel Once you have installed the service you need to re boot the computer for the service to load To uninstall the service please run c INS
43. d white and in the format 72x14 pixels You will find a lot of ready made pictures on the net if you do a search But you can also make them yourself with a paint program like Paint Shop Pro or Windows Paint You may also download a selection from our website on http www mawnet com download logos zip Choose YOUR Operator Network from the Operator list How can I get my original Logo back Send a logo it doesn t matter which and choose Clear logo from the Operator list When you save that logo it will not show up instead you get your original logo back Caller Group Logos File format supported is gif The pictures must be in 2 colors only black and white and in the format 72x14 pixels You will find a lot of ready made pictures on the net if you do a search But you can also make them yourself with a paint program like Paint Shop Pro or Windows Paint You may also download a selection from our website on http www mawnet com download logos zip INS manual page 113 of 120 download WAP content from the web e Check the WAP Download option and enter the local path of the desired content The file will then be uploaded to our web site and you will receive a SMS indicating you from where you can download the file to your handset Your handset must support the WML WAP Markup Language standard to read the cover file You must also make sure that your handset is able to play display the file format you send
44. e 25 of 120 SMS Service Detail For an Internet service For a dial up service SMS Service Detail e SMS Service Detail Name Intemet Infobiip FREE Name AUS Telstra TAP Access ID Nbr mawnet Access ID Nbr N 25107 Access Password sms tt Access Password mnmail COM Parameters 2400 E 7 1 Connect via modem v Number of MSGs h Protocol Internet Protocol Internet C XIO TAP xOTAP UCP UCP Supports V Flash T Logo Supports Flash Logo Ringtone Group Logo T Ringtone Group Logo T Picture V WAP Download Picture WAP Download V Sender ID T Sender ID Comment Thanks to our partner Infobiiip com 1 000 SMS Comment Text only per day are available for free to the users of INS This offer is limited in time and allocated on OK Cancel OK Cancel Name Identifies your SMS center For Internet SMSC _ Infobiiip com Thanks to our partner Infobiiip com 1 000 SMS per day are available for free to the users of INS This offer is limited in time and allocated on the basis first come first serve RESTRICTED TO FIVE SMS PER DAY AND IP We recommend you therefore to open your own account and buy your credits from Infobiiip com at rates well below those provided by your mobile operators Please go to http www mawnet com setupinfobiiip html for more information about setting up your account with Infobiiip Access ID Nbr UserlD as communicated to you by the Internet SMSC For Clickatell please al
45. e installed again in order to have them play the sound files correctly The computer must be rebooted after the driver uninstall and then again rebooted after driver re install It is a good idea to uninstall all wave drivers and install just the Dialogic Modem wave driver first If that works then other Wave drivers sound card etc may be added To uninstall the wave driver 1 Run the Control Panel Sounds and Multimedia applet 2 Click the Hardware tab 3 Select Audio for Dialogic WAVE Driver or the Unimodem Half Duplex Audio Device if using voice modem 4 Click Properties 5 Select Driver tab 6 Click Uninstall 7 Reboot computer before re installing driver INS manual page 96 of 120 Test using Dialogic s TALKER32 Once the TAPI and Wave drivers have been installed and the Dialogic service is running you can test the Dialogic card using Dialogic s own TALKER32 Demo Testing Application TALKER32 can be found by following Start gt Programs gt Dialogic System Software gt Dialogic Sample Programs gt TAPI When you start TALKER32 it will find all TAPI devices on the system amongst them the Dialogic lines should be listed You can find out which are the Dialogic lines by pressing the Info button and looking at the description on the Line Information dialog for Dialogic lines it will say Line type Dialogic Gen 2 talker32 11 lines starting from 0 15 x 2 a m Lines x ca
46. ect the Rockwell Voice Modem Serial WAVE Device Diamond 56k modems may use the Rockwell ACF Voice Serial Wave Device Find the best choice available for your modem 8 If you have downloaded a new set of drivers from your modem vender you may chose the Have Disk Option to browse to the location you have the files stored 9 Press the Next button then Finish 10 Reboot your system NOOR WD This operation will install a serial WAV driver for your MODEM This driver will take standard Windows WAV files and play and record them over the telephone line INS manual page 117 of 120 Caller ID To use MsgServer with Caller ID you need two things e Caller ID Service from your local telephone company s A MODEM or hardware device that supports Caller ID The first is required as only your local telephone company can supply this data The second is required so that the data sent by the Telephone Company can be passed to software programs for processing Many current MODEMs offer support for Caller ID The key question is always what setup string to use to enable Caller ID virtually every MODEM disables Caller ID as the default For most MODEMs the string AT CID 1 will enable Caller ID On some voice based MODEMs the string is ATHCLS 8 CID 1 Look in the user s manual for your MODEM to see if any setup string is referenced or mentioned Other common setup strings are ATHCID 2 AT CCID 1 AT CCID 2 AT VCID 1 AT CC1 AT
47. ecuted Scripts Contacts Contact Lists T Error Log SMS Service Message Folders Import Export contacts Voice Recorder Script Designer Quick Setup Preferences T Call Simulator Mobile Phone E Mail Start MsqServer T Session log Cancel INS manual page 31 of 120 The following tabs are available for configuration General Fax Sending Communication Voice General Idle time between send attempts s Sets the time interval Message Server waits before trying to re send failed messages When a new message is submitted to the queue it is send immediately NOTE Do not set below 60s to allow the destination to become free IE if busy Number of attempts Number of attempts to send a message Message Server will reschedule the message Number of attempts times if it is unable to confirm that the message has been sent Outside line dial prefix Prefix to be added in front of every phone number to get an outside line Auto start Message Server If selected this option will start Message Server automatically every time Message Center starts Record system log file If selected Message Server will keep a log file of all its activities This option is very helpful for trouble shooting or for confirmation of actions taken by the system The log is saved to a file called SYSTEM LOG in the main program directory Max log file size xxx kB Restricts the size of the SYSTEM LOG After exce
48. eding this size the current system log is backed up and a new log is created Delete Error Log entries after xxx days Number of days to wait until deleting the old error log entries If you set this value to 0 no error logs are kept Delete Script Log entries after xxx days Number of days to wait until deleting the old script log entries If you set this value to 0 no script logs are kept Delete Messages after xxx days Number of days to wait until deleting the old messages incoming and sent failed If you set this value to 0 no incoming messages and no failed messages are kept Messages that are not yet sent will still be visible If a message is used to send a file and the message is deleted then the file is also deleted unless you unselect the A so delete attachments checkbox INS manual page 32 of 120 Show readme txt when opening designer script This option makes Designer to display the file readme txt when opening a script Security Here you can protect the access to the critical system functions If you enter a password under Access password this password must be entered the next time the functions s checked are called This password is case sensitive If you use this function then make sure to always also set the password for Preferences as otherwise a user can change the password As the password is stored on the server this setting will apply for all clients INS manual page 33 of 120 Fax Sending Preferences
49. elect the Telephony Drivers tab select the Dialogic Service Provider and the press Configure Win2000 XP Open Control Panel s Phone and Modem Options applet select the Advanced tab select the Dialogic Service Provider and then click Configure Dialing Rules Modems Advanced 3 The following telephony providers are installed on this computer Dialogic TSP Configuration Channel 0 m Channel Properties dxxxB1C2 Cancel dxxxB1C3 Phone Number dxxxB1C4 0000 Detect Boards Advanced Name Analog Line About Configuration Service l x Board Parameters Call Parameters Disc tone 1 Disc tone 2 Fax tone 1 Beep tone PBX strings L Ur Configuration Minimal LCOFF jo Wait for answer rings ho Min time ring detect Bo Report incoming call fo Min time end ring 5 Max wait between rings feo Ringback Timeout 100 Call progress DX_PAMDENABLE 7 gt analysis flags JOX PAMDENABLE 7 gt T Enable Perfect Call m Description Number of rings after which an incoming call is _ Help reported by the service provider default 2 Apply Reset Cancel Save as text Dialogic TSP Configuration allows setting of the the number of rings after which the call should be reported definition of disconnect busy tones which are used by your telephone network and the commands used by the PBX to transfer calls correctly INS manual page 98 of 120 Found New H
50. ens lea aaa 64 String aT S a Sa 1 16 Ree ens Oe pm EE ee 65 String between two SWINGS 322th wad eee eee 66 FREPIAGCS SUMING P 67 Load au lO a a era a eE E e E eE e e e E Ee aa 68 Save FO GIG iiaea a e a R aaa Alana 69 R Ta e 70 Set System Variable lt salen inn aarti tants mal nen mene mel i aeei melee 71 Exit TTT 72 POSUIE Variables TTT 73 Send Messages ee neie aa ee ee a Rh a tah Rate Ia res 75 Oep fa a a a m ctl r E cdl dues A T E AEAEE 75 Command Line PaaS LE hss rita Laas cesta eee 75 dR TU srisssprnoncestincavincavetthehca a a o E E betas 76 SMS Ringtones eee 76 SMS LOGOS aaa tattoo cea a d othe toate othe ee 76 INS manual page 3 of 120 TYPCS sii hick cea ee a ee 77 Direct Sending TTT 77 Bi Ta C SMone yen arene IED e TTPO OTS e e NTS reer Tor OVEN YOUN Pree Ser Ofer YOU RPe Tn vary rrr IN ravanT Tere here yee y em 78 GENS TTT 78 Command line parameters for Checklt sese 79 Dynamic Data Exchange DDE 79 INS CMGI TT 80 INSClient only ships with the Enterprise Edition of INS Please contact MAW Consulting for more information sse eee eee eee eee 80 Generale E A EE 80 OO ON TTT 81 SONG TT 81 EX ro ite Ble ete ei ele ial aia ata aia eta etaaee 82 Communication devices sese 83 Voice DEVICES iis e neea aae suka aa ea a a ea ea a twat aaa aaa e an eaaa GAAR 83 Voice boards rnane ence rie iine aee e e ie DiS Dias R T a i p a as 84 Installing on Dialogic Systems ee 89 Installing Dialog
51. er for it Alternatively you can download a smaller 73kB third party patch from http www mawnet com download IrC OQMM2k eng zip INS manual page 115 of 120 Trouble Shooting No device s found Make sure that your modem voice board is connected switched on and no other application IE Internet dialup connection is using it Fax driver Installation requests RASDD files If during the installation of the fax printer driver the system requests the file RASDD dl_ then those required system files are not yet installed on your PC Just cancel the current installation and copy the files under C INS Utilities RASDD into the directory C INS Then retry the installation TAPI modem not accepted If the AutoDetect function returns FAIL for your TAPI modem check the following If you are running Windows95 98 ME or Windows2000 XP WindowsNT 4 0 can not be used for TAPI as it does not support voice If your modem is correctly installed under Settings gt Control Panel gt Modem The modem has to be installed using the configuration files INF provided by your modem manufacturer If the WAV driver is correctly installed Check under Settings gt Control Panel gt Multimedia gt Devices gt Audio Devices and make sure that there is an entry similar to Manufacturer Voice Modem Serial Wave Device If not re install your modem so that Windows can detect the Wave device INS manual page 116 of 120 How to Configure MODEM Wave Drivers f
52. except that you type the message on your computer Not all phone manufactures implement however a link to the computer IR port or serial cable link You can send text pictures and ringtones Having the mobile phone connected to the computer has the additional advantage that you can transfer data from your phone to the computer and back IE you can synchronize your phone book and archive received SMS on your computer Sending through the modem Sending the message through a modem will connect to a SMSC SMS center that relays your message to its destination There are several mobile phone providers that offer this modem dial up The connection is to a local server not to the Internet hence you need to choose a SMSC that is within your region Alternatively you may select to dial a server abroad but the communication cost will be expensive When dialing abroad you need also to change the access number of the SMSC to include the international dial codes There are two different protocols supported by the SMSC either XIO TAP or UCP XIO TAP is an older protocol initially designed for pager messages SMSCs that support this protocol will not be able to process pictures or ringtones They can only process text messages and can not send the SenderlD SMSCs that support the UCP protocol can send text pictures and ringtones and support sending of the SenderlD Sending through the Internet There are several web sites that allow you to send SMS t
53. f is started all Result Variables ff are evaluated and replaced by Targets their current values then the file is saved as VBSx_y vbs y for SUCCESS gt onnee the incoming line ID for text 12 FAIL scripts the name of the file is simply VBSx vbs and the Windows script engine Cancel OK wscript exe is called You may use the final vbs code for debugging purpose but must remember that it will be overwritten the next time the script runs If you exit your VBS code with the instruction WScript Quit param you may return a value back to the script All negative values returned will take the FAIL path zero and all positive values or no value will take the SUCCESS path If the Wait until competed check box is not set the SUCCESS path will be taken and the value returned is 0 Keys allowed No key entry Result Variable Parameter returned by WScript Quit param if any INS manual page 50 of 120 HTTP Call lt Cell1 31 21 This cell allows you to Kas GET the contents of a Name GetSharePrice lwep page or to POST Type HTTP Ca ig data to a web site ah rrer EAT TT T Tres T If the web site does not Description Retrieves current share price for tom the yahoo web site exist or another error occurs the FAIL path is taken otherwise the SUCCESS path becomes active G Get Data Post Data The web page returned is URL RY finance yahoo com q s msftid e the raw HTML data The UR
54. files under C INS Utilities RASDD into the directory C INS Then retry the installation Exit Leaves the application INSClient Faxes printed to the MAW Fax printer will not be sent anymore INS manual page 82 of 120 Communication devices Message Server supports any TAPI compliant voice modem or voice boards to be used for its voice features Voice Devices What is a Windows voice modem A voice modem is a modem that is capable of playing and recording audio over a telephone line While almost all modems are capable of doing data and fax a growing number have voice capabilities Modern voice modems are powerful telephony devices capable of advanced features like voice interaction call transfers and outbound dialing For most users a high quality voice modem and advanced telephony software like Message Server will allow them to create a professional communications solution Common brands include US Robotics 3Com ZOOM ModemBlaster EigerMedia and others In order for a voice modem to work with Windows TAPI the modem must have voice drivers and sound devices The voice drivers are interfaced with Windows 95 98 2000 through UniModem V 95 98 or UniModem 5 2000 Windows universal modem voice drivers Sound devices or Wave Devices for the voice modem are usually provided by the manufacturer Unfortunately Windows NT4 does not support UniModem V or UniModem 5 so voice modems cannot be used with Message Server under NT4
55. gic boards are started This is provided for informational purposes only Add Hardware Wizard Tw Completing the Add Hardware Wizard SS The following hardware was installed P Dialogic WAVE Driver 1 x A Windows has finished installing the software for this device For the hardware to work you will have to restart the computer To close this wizard click Finish Back Cancel 12 Restart the computer for the changes to take affect INS manual page 105 of 120 Installing on CAPI Systems INS can be used with any Basic Rate ISDN 2 channel 128Kbs and Primary Rate ISDN 24 channel 1 5Mbps or 30 channel 2Mbps hardware that supports CAPI This includes hardware from AVM Fritz Card Bi C2 C4 T1 Fritz GSM etc Eicon BRI 2M 4BRI 8M etc BT Speedway UK version of the AVM Fritz Card and many more Complete list of CAPI devices with which INS can be used can be found at http www capi org pages hardware ph The most cost effective card at the time of writing is the AVM Fritz Card We recommend this card when using INS with BRI 128Kbps ISDN lines Install order 1 Install the CAPI hardware 2 Download and Install the ComISDN TSP from http www comisdn org and configure it to control the CAPI hardware After using ComISDN for more then 30 days you will need to pay a registration fee for it to ComISDN please see http www comisdn org order htm 3 Install INS INS manual page 106
56. hange Outlook express Netscape etc This allows you to listen to your voice mail from within your e mail application The voice mails are stored as attachment in the Inbox for MSMail or Draft folder for Netscape External Mail Reader External mail reader to use to display e mail messages IE Exchange32 Outlook Netscape etc Mail sending subject The subject to use when sending e mails INS manual page 39 of 120 Tools gt Call Simulator Caller ID to transmit Sag wea TIE E HUHH H 7 sl sl c Sl lp cece Testing Lie z Playback Device MagicMedia 2564 Playback i Recording Device NeoMacic Magcwave Recorder itt Status Sending RING 1 Sending RING 2 Running Senpt C MsgServer S ampleScripts VoiceM aill VoiceMail vse P The Call Simulator gives you the option to simulate an incoming call This is very useful if you want to test your voice scripts When Message Server is running you can click on Dial which will simulate a ring sequence Once the communication device has answered the call you can listen to the voice prompts and simulate the keys pressed by a caller When you select Hangup the connection is interrupted similar as if a caller hangs up You can select the line to test by changing the Testing Line combo box here you find all enabled incoming lines listed The simulator can only be used to test voice scripts Text scripts should be tested on line INS manual page 40 of 120 fe De
57. haracters Text MAW Consulting From string RV SPACE Until string ing Return Consult En RV SAV Line RY COMMAND RIV Result Variable String found INS manual page 66 of 120 Replace string 21x Replaces all occurrences of a Nane eR oS substring inside a text with lt 4 ed another string Description Replaces all end of line characters with a space IE Text The dog barks Replace string dog by string cat Return The cat barks Text AV SAVI MESSAGE Replace string AVISRVI CR HTS fy a Ras This function is quite useful for filtering characters that disturb and replace them IE filtering etc Targets rs nn G L eean TTnnnnnnnannrennnnnnnnnnrannrnnnsnnnnsnnnnnnnannrnnnnnnnnannrenarennnnnnnanannnnnennnsnnnnnnnanass Z Result Variable Filtered string INS manual page 67 of 120 Load From File g Cell RSH Reads a text file and stores its contents into the Result Variable Treat Result Result Variable Contents of the file INS manual page 68 of 120 Save To File xj Creates a text file and writes to it If Save Resat the file is successfully written the C Le GR ceny Result Variable holds the filename If P the file cannot be written the FAIL path is taken and the Result Variable holds an empty string oO Ko Result Variable Filename or empty string INS manual page 69 of 120 Calculator ZI Calculates the value of an
58. he result file but read the previously created file if existing If there is no result file the script will execute the FAIL path INS manual page 48 of 120 Run Script Terminates the existing voice script loads a new voice script and starts executing it at the cell specified in the Next Module a Cell 6 Name Call Script Type Run Script v Description Exits the existing script loads a new script and starts parameter executing it at the Start cell Warning All result variables of the old script are lost l Warning All result variables of the old script are lost The left example would call a new Run Script CAMsgServerscrpt2vec script Script2 and start it at cell Start Next Module Stat Keys allowed No key entry Result Variable None Cancel INS manual page 49 of 120 Run VBS code This cell launches a specified Name Savelnto VBS Visual Basic Script code The code entered in this cell is Type Run VBS code lt saved in a file into the same Description Uses VBS to call a message box directory as the script in the form VBSx txt x is the sequential number of the cell Once this file is created by Designer you may also edit it K Wat until completed with a standard text editor and Visual Basic Code RY make the desired changes if SRV DATE 2002 12 16 then l l MsgBox Happy amp chr 13 amp Birthday During a script before the code end i
59. hrough their web interface Those free sites only offer you to send text messages and require you to send the SMS through their web site so that you are exposed to their ads Often they add also a little commercial statement at the end of your message INS can not send SMS through those web sites INS can however send messages through a number of commercial gateways IE www clickatell com Those sites allow you to set up an account and buy blocks of SMS You can then send the messages INS manual page 110 of 120 either through their web site or through our INS For more details on how to open an account please go to http Awww mawnet com inetsmsc html Once you have received your userID and password go to SMS services and enter those details in the corresponding fields You can send text pictures and ringtones Cost The cost per SMS for all three options is more or less the same With the mobile phone link and the modem link you pay on a per usage while with the Internet gateway you prepay blocks of messages Supported mobile phones INS will work with all mobile phones that come with a modem driver INS manual page 111 of 120 What do I need to know about Flash Messages Flash SMS is just like normal SMS The difference lies in the way it appears on the receiver handset The receiver of Flash SMS would see the message without the need to press any button on the handset It would appear on screen upon arrival The downside
60. ic Wave Driver Windows 2000IXD 100 Installing on CAPI Systema 106 SMS QV V A e a e a E e E Ea E aa E Taa Tea ea Teea nels ie Ga DEEG deaa sits 109 POW ICAI SMS be sent osi uie e e la iae 109 What protocols are Supported 7 s sse 109 How does it work sese 110 Supported mobile phones sss 111 What do I need to know about eee eee 112 gos FIISTINIMISS SACS Ps as cated A AAEN ce AEN A AEA OAE AASA A BAIA AAAA A 112 ASRING TONES Zesarearen a a tals bata lta Bs tah lt Aa 112 a Lei n i a dah seas a e a aa a aaa a aaa aa a aaa aai 112 Operator LOGOS Aoo eee aee e eree Ete eee Senit 113 How can get my original Logo DaCk eee 113 Caler Group sle le T l a r e r e T Te e Te TE Taa Tai 113 download WAP content from the web eee eee eee 114 Direct link to GSM device sss eee 115 Tro ble SMOGUNG a 20305 fencken keine ida ada eatea atentaat ereat enart Eoria Seten EE EESE 116 INO device S FOUN azo 56 nabs east and User onddasasadlesdd aiaia aaa iai 116 Fax driver Installation requests RASDD files cceccceeseeeeeeeeeeeeeeeeeeees 116 TAPI modem not accepted sse 116 How to Configure MODEM Wave Drivers for use with Message Server 117 Caller 10 ate ane te Be a ee tench ek Cote eee lt beak Cathe See Dk tah 118 How to Configure an ISDN modem with MsgServet cccccccssseeeeeees 120 PDE CINE tea E olts teeter ac cesal as aT aa aa ndes oadeca thet odes eset aa 120 INS
61. ice scripts vsc Available in SMS scripts tsc 1 2 3 Available in E mail scripts tsc 4 Available in Timer activated scripts tsc RV CID RV CIDNAME RVI LID 2 3 4 RV DATE 2 3 4 RV TIME 2 3 4 RV DAYOFWEEK 2 3 4 RV SCRIPTTIME 3 4 S RV AppDir 3 4 RV ScriptDir 3 4 RV CR 3 4 RV LF RVI MESSAGE RV ORIGINATOR RV RECIPIENT 2 3 4 RV SPACE 3 RV SUBJECT Caller ID number string if supported Caller ID name string if supported Incoming line ID Current Date in format yyyy mm dd IE 2003 12 24 Current Time in format hhhmmmsss IE 23h55m21s Day of the week IE MONDAY Time in seconds elapsed since start of script Three zero padded characters IE 023 means 23 seconds elapsed Application Directory 1E c INS Current Script Directory 1E C INS SampleScripts Carriage Return end of line sign ASCII 13 Line feed new line sign ASCII 10 Message body Email or SMS text SMS ID 41798888 or E Mail originator info aol com Email recipient of message SPACE sign ASCII 32 Email subject INS manual page 73 of 120 The use of RV ScriptDir is recommended as path statement for all voice file names as it allows to copy the script to any other directory without the need for redefining the voice file location IE srV ScriptDir welcome wav If you select a voice file in the same directory than
62. ital T1 E1 cards D 240 D 480 D 300 D 600 and all DMV series cards The D4PCI card is about US 500 brand new from a number of large online retailers please see the Communication Devices page and many cards can be purchased second hand on Ebay for as little as 200 just search for Dialogic on www ebay com Installing Dialogic Software Dialogic s System Release 5 1 1 SP1 or later software should be used with INS Dialogic System Release software can be downloaded for free from http resource intel com telecom support releases complimentary index htm When installing SR5 1 1 the Custom Installation option should be chosen and then the Global API option must be selected SR5 1 1 Service Pack 1 should be installed after SR5 1 1 is installed D 4PCIU amp D 4PCIUF cards require either the SR5 1 1 Feature Pack 1 drivers or the SR5 1 1 SR5 1 1 SP1 D4PCIU support patch Newest DMV cards require SR6 0 drivers The freely available SR5 1 1 SR5 1 1 SPi drivers are sufficient for all other cards even on WinXP systems Please always refer to the Dialogic s Release Notes and or Installation Notes to determine what Operating System may be used If using Windows NT then Internet Explorer 5 or greater should also be installed Please read the Dialogic cards release notes and help files to ensure correct installation and configuration of your Dialogic card these will cover how to set up your card to correctly detect b
63. ived or at predefined timer intervals Once you have set up the suite you may use Designer exe to edit the selected script file Designer is a graphical script interface which allows you to create and modify answering scripts All voice script files have the extension VSC and all text script files the extension TSC The flow of the script is usually from top to bottom starting at the cell with the red caption until it reaches an end point The end point should be a HANGUP or EXIT cell By double clicking on a cell you may open a pop up screen which allows you configure the behaviour of the cell Once you have designed the script you need to select it in the appropriate place For voice scripts 1 Define a new line under MsqCenter gt Tools gt Preferences gt Communication as type VOICE Incoming Voice Fax calls 2 Select the script under Script 3 Make sure that a communication device under Connected to is correct For Timer activated scripts 1 Define a new line under MsqCenter gt Tools gt Preferences gt Communication as type Timer 2 Select the script under Script 3 Set the scan interval to a non zero value For SMS scripts 1 Define a new line under MsqgCenter gt Tools gt Preferences gt Communication as type SMS Incoming SMS through Handset 2 Make sure that a communication device under Connected to is correct INS manual page 8 of 120 3 Set the inbox scan interval to a non zero value The s
64. iver MCI CD Audio MCI Microsoft Video for Windows Cancel MCI Midi Sequencer MCI Sound Cinepak Codec by Radius Inc Compaq Business Audio Creative Labs Sound Blaster 1 Pro 16 Creative Sound Blaster AWE32 MIDI Synth CrystalWare Audio Driver DSP Group TrueSpeech TM Audio CODEC lt Select the Unlisted or Updated Driver option and click OK you should now see the Install Driver window INS manual page 95 of 120 Install Driver x Insert the disk with the unlisted updated or vendor provided driver in U sl Cancel C Program Files DISLOGICSLIB Browse Help The wave driver is located in the Lib directory of your Dialogic installation Specify the path to the Lib directory and click OK You will need to restart the computer before the changes take effect Wave driver problem solving reinstallation Sometimes installing 3rd party Sound Recording software or other changes to wave driver configuration results in the Dialogic or voice modem wave drivers being re mapped incorrectly resulting in the sound files from the running script being played through the computer s speakers or WAVERR_BADFORMAT errors returned when trying to play sound files even when the preferred format sound files are used for Dialogic PCM 11025Hz 8bit Mono fand for Voice modem PCM 8000Hz 16bit Mono In these situations the Dialogic or voice modem wave drivers should be uninstalled and the r
65. led list of modem drivers under Windows 2000 XP please click here Installing Voice Modems When using a voice modem the first thing that should be checked is whether it s Wave drivers have been correctly installed Without it s wave drivers the modem will not be able to play and record sound files To check that the wave drivers are installed you will need to view the Windows Device Driver Manager Windows 9x Me Windows 2000 XP 1 Open the Windows Control Panel 2 Double click on the System Icon 3 Click the Hardware TAB and Device Manager button 4 Click the next to Sound video and game controllers Open the Windows Control Panel Double click on the System Icon Click the Device Manager TAB Click the next to Sound video and game controllers AUNE Check if the Wave Device for Voice are Check if the UniModem Half Duplex Audio Modem driver appears Device driver appears If the wave drivers have not been installed for your voice modem then you should update or reinstall your modem drivers You should also double check if the modem does in fact support voice note many speakerphone modems do not support voice If its hard to find a Voice modem in your local area you can try buying them online from these INS manual page 87 of 120 places US www pcmall com www accessmicro com Note WinNT does not support Voice modems if using NT you will need to use a telephony cards eg Dialogic or upgrade to Wi
66. manual page 4 of 120 Main features The Integrated Notification System is a highly configurable communication tool designed to send messages through your computer and lets your computer handle incoming calls Best of all you do not have to buy an expensive voice board to access all those features Any voice enabled modem can be used ISMS wapow Aq uayu Aq Jaspuey ynos SINS Pues sajn SINS 3A18981 receive e mail rules send e mail XB Pues XB BAJAJ INS manual page 5 of 120 Using the Integrated Notification System you can e Send messages to pagers mobile phones Through the SMS standard fax machines voice recipients e mail recipients e Send faxes from any print enabled application using the Windows printer driver e Send faxes to distribution groups e Design interactive voice response IVR scripts to answer incoming calls The caller can navigate through the script by pressing digits on the phone keypad Scripts like multi user voice mail boxes credit card verification or fax on demand are set up within minutes Message Server supports an unlimited number of incoming lines e Design interactive scripts to dynamically react on SMS or e mail messages Scripts like SMS to Email or Email to SMS are only some of the possibilities e Receive faxes e Scanning external application for values and in the event the criteria is met send a message to a user Ideal for SCADA alarming or Network monito
67. menu The service will take up to 30 seconds to start 12 From the Service menu select Startup Mode then Automatic A O TNO OU Gay If the card is not detected or the model is displayed as do the following Reboot the PC Enter the system BIOS Disable Plug amp Play and or disable ACPI Repeat steps 7 to 9 above spat eet er Installing ISA Dialogic Card Dialogic ISA voice cards have jumper switches for setting the hardware interrupt level IRQ and base memory address segment When fitting these Dialogic voice cards it is essential to choose a hardware interrupt level and base memory address segment that do not conflict with existing equipment installed in your PC How to check for un allocated IRQ and memory on Windows NT From the Start menu select Programs then Administrative Tools then Windows NT Diagnostics Press the Resources tab Press the IRQ button to view currently allocated IRQs Press the Memory button to view currently allocated segments How to check for un allocated IRQ and memory on Windows 2000 XP From the Start menu select Programs then Accessories then System Tools then System Information Expand the Hardware Resources folder Press the IRQs folder to view currently allocated IRQs Press the Memory folder to view currently allocated segments INS manual page 90 of 120 Having identified suitable free IRQ and memory address configure the card by setting the jumpers and switches l
68. ms in general As the modem models on the market change frequently we cannot provide a definitive list of current best modems We have found that the quality of sound playback and recording can vary between different releases of the same modem When selecting your voice modem we recommend trying a few modems if possible and choosing the best one For help on choosing the current best INS manual page 86 of 120 modem its probably best to ask for some help at a large computer shop in your local area They will be able to advise which modems can correctly recognize your local telephone company s CallerID signaling and which have a good reputation for sound quality A discussion thread on which modems other users have found satisfactory is running on the INS Support Forum Many voice modems have one or more of the following problems EI Poor sound quality volume E Unreliable DTMF tone detection E Cannot do call transfers as hookflash length is too long or too short E Mistakenly detect a disconnect tone while playing or recording messages and hangup a call halfway through playing recording of sound file H Unable to interrupt the playing of a sound file halfway through For reasons above many people find voice modems unsuitable and choose to use a telephony card instead Dialogic For a feedback from users about the different modems click here For a detailed list of modems we tested with INS please click here For a detai
69. n Windows System32 directory After installing the Dialogic software you will need to configure the TAPI Driver and the Wave Driver After installing the Dialogic TAPI and Wave drivers you can test the system using the Dialogic demonstration application TALKER32 TALKER32 uses the TAPI Wave interface to control the Dialogic card which is the same control interface used by INS Boards D 21D D 41D Dialog 2 Dialog 4 and VFX 40 can only support Mu Law WAV files under TAPI Wave You will need to download this set of INS system sound files if you intend to use INS with those boards INS manual page 91 of 120 Installing Dialogic TAPI driver Run Setup from the Dialogic System Software and SDK CD You will need to ensure that the TAPI drivers are installed as well 1 Run the Telephony applet in the Control Panel i Click Start ii Point to Settings ii Click Control Panel iv Double click Phone and Modem icon or Telephony icon 2 Click the Advanced tab or Telephony Drivers tab 3 If the Dialogic Service Provider for NT does not appear in the Telephony Drivers tab do the following to add it i Click Add to display the Add Driver dialog i Click the Dialogic Generation 2 Service Provider for NT to select it if it is not shown restart your PC and try again ii Click Add The Dialogic TAPI driver TSP Configuration dialog is displayed 4 Click Detect Boards to update the list of Dialogic board channels dx
70. n icon in the System Tray Right part of task bar The signification of the icon is as follows 74 The system runs normally 70 The information queue has a new entry a The warning queue has a new entry ay The error queue has a new entry a right click on the error log window and select Acknowledge all will reset all error indications on the taskbar D The system is checking the message queue T Message Server was suspended because a fax call was detected ab Message Server was suspended because a data call was detected ea Message Server was suspended because Message Center is active and uses the modem for voice playback recording Message Server will resume as soon as Message Center quits ge tt Each incoming line has its own icon on the task bar labeled from one to the number of incoming lines configured Those icons are only visible when the associated device Modem is enabled and a script is selected for it rr The Timer channel is represented by a T the incoming SMS channel is vk represented by the sms icon while the incoming e mail icon is represented through the icon Those icons are only visible when the associated device SMS Email Timer is enabled and a script is selected for it tj INS manual page 13 of 120 l By right clicking on the icon or on any of the lt menu is available T m e tY Y F icons the following System Log Error Log Outbox Log Sent Log Script Log Run MsgCe
71. n2000 XP Note Modems using the UnimodemV TelephonyService Provider TSP can only work with PCM 8000 Hz 16 bit Mono wavefiles Other more sophisticated telephony devices can play other formats that allow for greater compression In essence TAPI has nothing to do with the Wave files the Windows Media Control Interface is used to play and record to from the media device which just so happens to be part of the modem If you are looking for an inexpensive program to work and convert wave files look at Cool Edit http www syntrillium com Other Miscellaneous Add Ons Instead of plugging analog telephone lines into the Dialogic card or voice modem you can just attach the IPS Fixed Cellular Terminal device and receive amp make calls over the GSM mobile network Very useful solution in situations where May take some time for the lines to be installed Need to move the IVR system frequently Need to change the phone numbers used by the IVR frequently just purchase different pre paid SIM cards Need to place many calls to mobile phone numbers mobile to mobile calls are usually cheaper then landline to mobile calls INS manual page 88 of 120 Installing on Dialogic Systems Dialogic cards supported The following Dialogic cards have been tested to work with INS D 4PCI D 4PCIU D 4PCIUF D 41E D 41EPCI D 41JCT D 41ESC D 41H D 42 series D 120JCT D 160S D 21H ProLine 2V D 21D D 41D Dialog 2 Dialog 4 all dig
72. nd 1 Send DTMF String 1 2 String contains substring 1 2 String left chars 1 2 String right chars 1 2 String left until 1 2 String right from 1 2 String between two strings 1 2 Replace string 1 2 Load from File 1 2 Save to File 1 2 Calculator 1 2 Set System Variables 2 Exit INS manual page 43 of 120 Play Message s Cell 1 Sh The Play Message cell plays a single voice file and waits for the caller to press a phone key This Type Play Message ZJ trigger is then used to select the Description Plays the welcome message followed by a beep and waits next target in the script for the 1 key After 10 seconds the timeout path is taken A The timeout value defines the number of seconds to wait until the TimeOut path is taken Name Welcome Voice file C MsaServer wWelcome A4 V Beep at end of module This cell always requires a TimeOut trigger to be defined In this example the caller may press the 1 key which leads to Targets the Get D cell or wait 10s and go to the End cell If Beep at end of module is selected the caller will hear a beep at the end of the announcement Keys allowed Defined by Trigger Result Variable Key pressed by caller INS manual page 44 of 120 Hang up s Cell 2 Plays a last voice file puts the Name End phone off hook and terminates the script Tipe Hangup Z This cell should always be the last Description L the
73. ned in the Message Center database as contact or the number needs to be preceded with a valid keyword See under direct sending If you select User default as Send Type depending on the capacity of the communication device specified for the contact the message will be adapted IE a valid voice file path may be send as voice file to a phone rather than character by character See Voice and Fax E mail messages Keys allowed No key entry Result Variable None INS manual page 56 of 120 Voice Mail 2 Cell l x Allows setting up a voice mailbox Nare V oei lt Plays the first voice file then waits for the caller to leave a message The recording continues until the caller presses a key or the Tyge Vare Mail Desuiplicn P ays a vuce fle and wails fur the edle lu leave a nesseye If tre celler presses a key or the Max Hecord Iire slapses tne secord voice file it planed message length exceeds the Max speck acw UET Record Time s value Then the Thank you rel second voice file is played Admin 19 Users2 GetlD In the left example the ID of the Max record lires 30 owner of the VMB is made up of a string User and a result variable Targets So if the result variable is 123 ee iiese TET the resulting Admin ID is re End User 23 The Admin ID is used to identify the owner of the mailbox in the cell Voice Mail Admin Cancel OF Keys allowed No key entry
74. nstall other hardware The wizard can search for other hardware and automatically install it for you Or if you know exactly which hardware model you want to install you can select it from a list What do you want the wizard to do Search for and install the hardware automatically Recommended Install the hardware that manually select from a list Advanced 5 Select No I want to select the hardware from a list and click Next Add Hardware Wizard From the list below select the type of hardware you are installing If you do not see the hardware category you want click Show All Devices Common hardware types PCMCIA adapters PCMCIA and Flash memory devices 9 Ports COM amp LPT Printers ZE SLS and RAID controllers kad Sound video and game controllers Y System devices WB Tape drives INS manual page 102 of 120 6 Select Sound video and game controllers and click Next Add Hardware Wizard Select the device driver you want to install for this hardware Select the manufacturer and model of your hardware device and then click Next If you 4 have a disk that contains the driver you want to install click Have Disk Manufacturer Model Standard system devices Aztech Systems CH Products Game Ports Creative Technology Ltd i 2 S E This driver is digitally signed Tell me why driver signing is important Install From Disk Insert the ma
75. nter Type Fax Or Cemand his her fax number Jescrition R the 1s cocunen If selected Fls enter lax Dai OTO Bla het TET You eneid F ScrpiDr Y oE ntered way isthe zemec HV SGT IDT scorrect way M Beep afer pronpt Fax file to send C SDOCUMEN 1 4PF Targets Cancel If Confirm number is selected the second voice file is played and the entered number is read back followed by the third voice file The caller can confirm the number by pressing 1 or press 2 to re enter the number Then the facsimile message specified in Fax file to send is queued to be sent to the entered fax number as soon as the script ends Valid fax files are APF Fax files BMP Windows Bitmap DCX Multi page PCX PCX PC Paintbrush TIF Tagged Image File TXT ASCII text file Keys allowed 1234567890 Result Variable Number entered INS manual page 59 of 120 Send DTMF String SI This cell plays a DTMF string Name Sendon back to the caller Type Send DTMF Description ii back a DTMF string to the caller DTMF String nufi 234567890 Targets Keys allowed No key entry RecordAnswer Hanqup Result Variable DTMF String The Generate Digits method is intended for end to end signaling over an established call it may be used to navigate through automated call center menus etc but may also be used to transfer an existing call of course the telephone switch mu
76. nter Close System Log Displays the system messages in text form Here you are able to see all events and modem responses When Message Server closes down the log is saved as c INS session log You can disable the log in Tools gt Preferences gt General Error Log Displays a summary of all error messages You may configure the days the error messages are kept under_Tools gt Preferences gt General in the Message Center utility If you wish to acknowledge an error message right click on it and select Acknowledge If you entered this menu through clicking on an incoming line icon only the errors for this incoming device will be displayed Outbox Log Displays a summary of all unsent messages Sent Log Displays a summary of all messages sent You may configure the days the messages are kept under Tools gt Preferences gt General in the Message Center utility Script Log Displays a log of all incoming calls and the path taken by the script You may configure the number of scripts to be displayed under _Tools gt Preferences gt General in the Message Center utility If you entered this menu through clicking on an incoming line icon only the scripts for this incoming device will be displayed Run MsgCenter Runs the Message Center utility Quit Shuts down all channels modems or voice board channels and quits the application INS manual page 14 of 120 Message handling Message Server is capable of sending me
77. nufacturer s installation disk and then make sure that the correct drive is selected below Cancel Copy manufacturer s files from C Program Files Dialogic LIB 8 Select the oemsetup file and click open Then click OK on the next screen INS manual page 103 of 120 9 Select the Dialogic WAVE driver 1 X and click Next Add Hardware Wizard Select the device driver you want to install for this hardware Select the manufacturer and model of your hardware device and then click Next If you A have a disk that contains the driver you want to install click Have Disk Model Dialogic WAVE Driver 1 x A This driver is not digitally signed Tell me why driver signing is important 10 Click Next You will receive a warning that a digital signature is not found Click Yes to continue the installation 11 If asked for path to dlgwave dll it should be found in Windows System32 directory else it is also available in the Program Files Dialogic LIB directory Add Hardware Wizard The wizard is ready to install your hardware Hardware to install Dialogic WAVE Driver 1 To start installing your new hardware click Next INS manual page 104 of 120 Dialogic WAVE Driver Configuration Number of Channels a T Tun ABC off Receive buffer threshold ne Cmca The number of Channels is obtained from a Started Dialogic configuration If a value of 0 is presented no Dialo
78. ocated on the card IRQ 5 is usually a good choice the base memory address can usually be left at the default DOOO After fitting the Dialogic ISA voice card re start the PC Start the Dialogic Configuration Manager From the Start menu select Programs then Dialogic System Software then Dialogic Configuration Manager Connect to the local computer Auto card detection will begin The ISA card will not be auto detected Select Add Device from the Action Menu Select the voice card model Give the voice card a name or number Setup the correct IRQ and memory values May need to double click on the displayed voice card icon first Set the country parameter to the correct value 0 Select Start Service from the Service menu The service will take up to 30 seconds to start 11 From the Service menu select Startup Mode then Automatic DOn Nk ey NS Installing the TAPI driver Please carry out the installation of Dialogic s TAPI and Wave drivers as per the instructions below and then test your system using Dialogic s TALKER32 application as outlined in the last part of this chapter When installing the Dialogic software select Custom Installation option and ensure that the TAPI Drivers and the Global Call option is selected Global Call needs to be installed in order for the TAPI Driver to be loaded Full instructions on installing the TAPI and Wave drivers can be found in the Dialogic help file d4imt hlp located i
79. of 120 Configuring ComISDN The ComISDN TSP can be configuration window is accessed using Open Start gt Settings gt Control Panel then click Phone and Modem Options or Telephony and then under Advanced or Telephony Drivers select ComISDN Service Provider and click Configure The ISDN Interface Properties window will appear 2 x IPhone And Modem Options Dialing Rules Modems Advanced B The following telephony providers are installed on this computer Providers AEREA ISDN Interfaces Properties General Diagnostics Licenses COMIS The following ISDN devices are set up 2 89 ISDN Interface 1 2 No MSN assigned All incoming calls wil be reported The main setting that needs to be confirmed as having been correctly set is the Network audio protocol If not set correctly the sound played and recorded will sound very distorted INS manual page 107 of 120 To set the Network Audio Protocol select the Computer root and then click Properties l Phone And Modem Options a x Dialing Rules Modems Advanced General Fax Driver B The following telephony providers are installe Be Default Interfaces Settings Providers Total number of supported B channels 2 ComiSDN Service Provider ISDN Interfaces Properties TAP model z 5 z 2 Interface One Line per Interfaces B channel lt General Diagnostics Licenses P c MSN One Address per MSN lt COMIS The f
80. ollowing ISDN de oo r Network audio protocol ag You can specify the audio protocol to use with pour network lt 89 ISDN Interface 1 S L No MSN assigned All incoming cal Protocol CCITT G 711 waw zi Enabled on fax calls only Compatibility with Fax Services By default ComISDN will use u Law if it detected that the version of Windows installed is a US Canadian or Japan one For all other countries it will use A Law If Windows has not been configured with the correct country setting then it is possible that this setting is incorrect and will need to be set manually please ensure that it is set to u Law if you are located in US Canada or Japan and set it to A Law if you are located in other countries It may also want to confirm with the telephone company or PBX supplier which protocol should be used or just try them both and see which one sounds better Wav file format All sound files should be in format PCM 8kHZ 16 bit Mono Other file formats will not play INS manual page 108 of 120 SMS Overview The Integrated Notification System INS allows you to send a short message SMS Short Message Service to a mobile phone using your computer It supports Picture messages Caller Group Graphic Operator Logo Ringtones and Flash SMS The messages can be sent through an attached modem through an Internet connection or directly through an attached mobile phone If a mobile ph
81. omment NANNNNNNNNN All fields must be enclosed by A sample of an import file would be MAW Marc Wanderer 123456789 C voice voice1 wav C voice voice2 wav 41799999999 Internet Clickatell 0 411234567 C cover faxcover apf info mawnet com It is highly recommended to first export the database to add the new entries and then to re import the file This will ensure that you place the right information into the right column INS manual page 23 of 120 Contacts U Contacts E Contact Name Maw First Name Marc Last Name Wanderer Voice Number og Voice file before CAvoiceWwoicel wav a Voice file after C voice voie2wav S SciptFilebeforef S SMS Number 41 799999999 Service Internet Clickatell Graphics Ringtones gt Supported C Not supported Fax Number 41 1234567 Fax Cover Ic cover faxcover apf w E Mail info mawnet com E Mail Cover Bi Comment Days From To Link Contact Times Everyday 00 00 00 212285859 fw iiSMS lt v 00 00 00 wif235959 None v v 00 00 00 23 59 53 None lt Contact Preference 1st Fax v 2nd Voice 3rd SMS v Specify here all users who need to receive your messages You can define whether the person receives a message by SMS Fax E mail or Voice file Simply define under the Contact Times when the contact can receive which communication type If the contact does not use a
82. one is attached to the computer IE through the IR port the contents of the inbox can be downloaded and stored in folders The phonebook can also be downloaded and synchronized with INS Sending Picture messages Caller Group Graphics Operator Logos and Ringtones only work for Nokia phones Most new phones can however now receive FlashSMS Downloading and synchronizing the address book is possible on most mobile phones that can connect to a computer either through the IR port or a cable link How can SMS be sent SMS can be sent either e Through a modem using a dial up SMS center e Through the Internet using an Internet SMS center e Through a mobile phone attached to the computer IE attached to the IR port What protocols are supported INS supports a wide range of protocols XIO TAP UCP INET PDU hence can be used for most of the SMS services INS manual page 109 of 120 How does it work PCusig mscs Modem udik an bi smse GSM a INS accesses through your modem the Internet or the mobile phone a SMSC Short Message Service Center and submits the message you wish to send Then the SMSC transmits this message to the desired mobile phone Sending through the mobile phone When you send the message through your mobile phone attached to the computer INS will use the parameters Sender ID SMS center etc of your phone to send the message Sending will work the same as when sending messages from your phone
83. or path to dlgwave dll it should be found in Windows System32 directory else it is also available in the Program Files Dialogic LIB directory 12 Restart the computer for the changes to take affect The Dialogic WAVE driver 1 X should now be seen in the Device Manager Control Panel gt System gt Hardware Tab gt Device Manager 2x General Resources Properties Driver QE Dialogic WAVE Driver 1 x Other devices 2 7 Ports COM amp LPT lt Sound video and game controllers Device type Sound video and game controllers Audio Codecs E Dialogic WAVE Driver 1 Manufacturer Unknown Q Legacy Audio Drivers Location Unknown Q Legacy Video Capture Devices K Media Control Devices Device status lt b SoundMAX Integrated Digital Audio Cb Unimodem Half Duplex Audio Device Q Video Codecs m System devices Universal Serial Bus controllers No drivers are installed for this device If you are having problems with this device click Troubleshooter to start the troubleshooter H A Troubleshooter Device usage Use this device enable The No drivers are installed for this device message in the Device Status box is normal Once Dialogic WAVE Driver is listed in Device Managers Sound video and game controllers section then this indicates that the Wave drivers are working If the Di
84. or use with Message Server One key component for any voice MODEM is the different system settings that effect the ability to play and record sound files over the telephone line For most modems this requires that windows have a driver installed that can play and record WAV files over the telephone line If the wrong driver is installed then the voice quality will sound very scratchy or just sound like static In most cases when the MODEM was initially installed this driver will be automatically installed To check if your system has a MODEM WAVE driver installed follow these steps 1 Open the Windows Control Panel 2 Double click on the Multimedia Icon 3 Select the Advanced TAB 4 Click on the next to Audio Devices If no MODEM Wave drivers are listed then use the following procedure to add this driver NOTE You should visit your MODEM vendors web site and download the latest set of installation files and drivers available for the device before proceeding To install the WAV driver for your MODEM do the following Go to Control Panel Select the Add New Hardware icon Press the Next button Select the No option do not want windows to search and press Next Select Sound video and game controllers option and press Next If using a USR MODEM select the USR Manufacturer If using a different MODEM select Microsoft and then select your MODEM driver type multiple types will be listed When in doubt sel
85. ot change this valve unless advised me MAW Consisting Allow Key Ahead Enable Disable keying ahead of DTMF signals Keys pressed on the phone pad Confirm Message Key When sending a message as voice file the user presses this key to confirm the message Silence detection level Level underneath which the audio level is considered as silence Voice File Directory Directory where all assorted voice files are kept If you do not specify a drive the path is taken starting from the application directory IE Assorted WAv becomes 7 INS Assorted WAV Play Beep after messages Play a beep after sending a message as voice file Speak only CAP characters If the voice file message consist of a chain of characters speak only the uppercase characters Voice recording format Allows you to change the recording format of the voice files Do not change this value unless advised my MAW Consulting See also Voice file formats INS manual page 38 of 120 E mail Preferences General Communication Fax Sending SMS Voice E mail MAFI gousuezodneduasuansesovnessbsususndsecesetacaannania Export Voice Mail Fax T Lohe aian err General Mail sending subject Message from MSCS External Mail Reader C Program Files Microsoft ExchangeSE xchng32 exe 1N Export Voice Mail Fax When this option is selected Message Server will copy all incoming messages Voice mails and faxes to your MAPI enabled e mail application Exc
86. r Keys allowed 1234567890 42 in confirm number Result Variable Number entered by caller INS manual page 46 of 120 Speak String Cell 4 rx Plays the Voice File Before Then Name Speak Pw reads back a given string Type Speak String v If the words in the string are pre Description Plays the voice file Thelnfo Then it reads back the sting a recorded the actual voice files are created as result variable of the cell Check ID It does not play the second file or wait for a key but goes straight to the gt played gt Voice Engine a eye Ree l Alternatively you may select to Voice file before ISU PS GLS TG sE S v vlaca fia aier e use the Microsoft TTS Engine The TTS Engine will however Use internal engine C Use TTS require quite some time to convert String to say RV Check ID the text into voice as this is done in one go Hence you may need to split the text into several parts and use several Speak String cells Targets This will create several small Toa lt Ma delays instead of one large 1 TimeQut 0 Then it plays the Voice file after In this example it reads back the string created as Result Variable of the cell Check ID Setting the TimeOut value to zero allows continuing straight to the End cell without waiting for the caller to press a key Keys allowed Defined by Trigger Result Variable Key pressed by caller INS manual page 47 of
87. rJohn txt would be a text file containing the message to be send It is your responsibility to make sure that the message is not longer than 160 characters otherwise it will not be accepted by the SMS central SMS Ringtones Ringtones can be sent directly as text IE SendMsg exe NOW SMSR SMS 0123456789 StarTrek d 4 0 5 b 80 8g 16c6 f6 16e6 16c6 16a 16d6 8g6 or in a file IE SendMsg exe NOW SMSR SMS 0123456789 StarTrek txt In this example starTrek txt would be a file containing the ringtone codes SMS Logos The Operator parameter is only used when sending a message as SMS Operator Logo SMSOL here you need to specify the name of the operator of which you want to change the logo Valid operator names IE Switzerland Swisscom NATEL can be found in MsgCenter when sending a message using the SMS link IE SendMsg exe 20010101000000 SMSOL SMS 0123456789 Switzerland Swisscom NATEL c logo gif INS manual page 76 of 120 Types The different link types are defined as follows E MAIL FAX VOICE SMST SMSF SMSR SMSP SMSOL SMSGL SMSW SCENARIO DEFAULT Direct sending E Mail Fax Voice Text SMS Flash SMS Ringtone SMS Picture SMS Operator Logo SMS Group Logo SMS WAP push Message Scenario User default Instead of specifying a contact you can send a message directly to a number To do so use the following syntax instead of the contact name E MAIL info mawnet com FAX 0123456
88. ring Oo O00 0 0 The Integrated Notification System consists of the following applications 73 Message Server Ba Message Center Te Designer Send Message en 7 awk Check It INS manual page 6 of 120 Receiving voice calls By using the intuitive but powerful graphical script Designer you can create interactive phone applications Also called Interactive Voice Response IVR Systems where the caller uses the phone keypad to enter values and navigates through a script Applications like Credit Card verifications Fax On Demand SMS On Demand or Voice Mail may be designed within minutes All values entered by the caller are available for further processing in the script or can be exchanged with any other application like Excel or Visual Basic Receiving SMS E mail By using the intuitive but powerful graphical script Designer you can create scripts that react on incoming messages The message SMS or E mail is queried for the specified values and format and then you can react on its contents SMS Email forwarding SMS Email auto reply SMS on demand etc may be designed within minutes All values received are available for further processing in the script or can be exchanged with any other application like Excel or Visual Basic Sending Messages Using the Message Center utility you can define a database of contacts to which you may send your messages Messages can be sent by Pager Mobile phones Through the SMS st
89. s between the first and second rings Some telephone companies especially in Canada ship Caller ID data in different formats If you see a format different from the above send us the data and information via E Mail at support mawnet com We see a new format about once a month and can usually make a minor software adjustment to handle the new case INS manual page 119 of 120 How to Configure an ISDN modem with MsgServer MsgServer can also work with ISDN modems as long as they have a TAPI interface Some of the ISDN modems are not TAPI compliant but CAPI Common ISDN API compliant This is not the same and they will not function under MsgServer If your ISDN modem driver has setup options be sure the following choices are enabled e Incoming calls are tracked using Dial Up Networking e Voice over data is enabled Using this setup most ISDN modems will work correctly Calls on both channels will be reported on line 1 as if they came in on channel A Outbound DialOut calls will generally go out on channel B For example the US Robotics 128K internal ISDN device will work with these settings and provide Caller ID number information no name for each incoming call on either channel DDE error When you receive a DDE error during the execution of a script that uses DDE to access an external application IE Excel or MsAccess you may have forgotten to start the external application and leave it open MAPI32 error If yo
90. s ed ilk tats le tate eats Nas tats las ats Nae aed sans Lat 14 FRUMIMISOC GIGI ooo iac cs scot caked debate tees abate alate dabad es adie cd ee nin 14 Quite e e a a a aee 14 Message handling ie recccccecenenendcsi tiisin e 15 Message adaptation eee eee 15 Uae le eUe 16 TTS Engine Text to Speech eee eee eenen 17 Sending of Files vs sending Of GX eee 17 Fax printer OUIV OI i ik sse 18 Creating off online Taxes see eee 19 FAX TOR OM eps eat rc alts ad sid ed rah mak did ct Se a DNA ba Nala ela al ed Nila Rea Caste 19 Message Confirmation seinen A R 19 Command line parameters eee eee eee ee 20 Running MsgServer exe as service under WINdOWS 0eeeeeeeeeeeeeeeeees 20 Message Center esere cuted dae dR ZR ER ZR ERE ERN dd ade add ZER sei oe 21 General ERER EE aH 21 Mall DANG T 21 New Message FElle gt New gt Messadel sss 22 MeCSSAGC Scenarios aie cia KSG Ee CE eeaeee sat aaak rhage EE EEE EERE EAE ETE GE 22 Import Export File gt Import Export gt Contacts eee eee e 22 COMMAS EE H ZR A E ZEA Ta ER ZN AEAEE E 24 E Tl aT st ren a eel nal mines E a Dll nbn A Ramee ieee ae 25 SIMS a e TI 26 Fax Viewer Faxe VIGWOM asses esov soc o eee eoet seer 28 Fax converter Fax gt Fax converter see eee 28 INS manual page 2 of 120 Voice Recorder Voice gt Voice Recorder sss 29 VOICE THO TONMALS Ges toca ad daa anes aaa shed aaa a aaa aaa Eaa ala a Eaa 29 Tools gt Quick Setup sss sse eee ee 31 Tools
91. signer Designer exe General Designer is an easy to use graphical interface which allows you to create powerful scripts Those scripts are then executed by the Message Server application Fax on demand Voice Mail and Automated Information Services are only a few of the possibilities that can be designed Designer will create two types of scripts voice and text Voice scripts are used to create interactive phone applications Also called Interactive Voice Response IVR Systems where the caller uses the phone keypad to enter values and navigates through a script Fax on demand Voice Mail and Automated Information Services are only a few of the possibilities that can be designed with voice scripts Text scripts are used to create scripts that react on incoming messages or are timer dependent The message SMS or E mail is queried for the specified values and format and then you can react on its contents SMS Email forwarding SMS Email autoreply SMS on demand etc may be designed within minutes Instruction Flow When executing a script the first cell is always the Start Cell This is the only cell with a red caption From then on the flow of instructions depends on the script By double clicking on a cell the detail screen opens and the behavior of the cell can be configured In the Targets section of the cell the Trigger defines the caller action IE when the caller presses a key on the phone pad that leads to a next Target which is
92. so specify the APP_ID For more information on this please go to http www mawnet com setupclickatell htm Access Password Password as communicated to you by the Internet SMSC For dial up SMSC Access ID Nbr Access phone number of the SMS center Access Password Password of the SMS center COM Parameter Serial parameters Baud Parity DB SB IE 1200 e 7 1 Protocol Protocol to use either XIO TAP or UCP Most of the paging services use XIO TAP while most of the SMS INS manual page 26 of 120 services use UCP Please contact your local paging company for more information Msg Maximum number of messages to be transmitted during one session As imposed by the SMSC 0 for no limitation Connect via modem Use a modem to connect to SMS service Versus using a local server Note Please contact your local SMS service for more information about the settings for their service The Integrated Notification System is designed to function with any dial up service provider supporting either the XIO TAP or the UCP protocol Due to the large number of service providers we do not have the capability to test them all regularly We can therefore not guarantee that all providers implement their services 100 according to the protocol s specification If you find one of the providers that is outdated or yours which is not on the list please let us know INS manual page 27 of 120 Fax Viewer Fax gt Viewer Utility to display faxes
93. ssages using the following communication types Type Capacity SMS to pager Alphanumeric messages up to 160 characters or mobile Pictures 72 x 28 pixels phone Ring tones Logos 72 x 14 pixels Only with supported mobile phones and a SMS central that supports this feature Facsimile Alphanumeric messages with no limits on number of characters use of cover page E mail Alphanumeric messages with no limits on number of characters use of cover page and attachments Voice Alphanumeric messages read either character by character or using recipients pre recorded words use of cover voice files Scripts Scripts as designed with Designer which will start to execute as soon as the called person answers the phone The only difference between an incoming script and an outgoing script is that the outgoing script can not have a hangup cell at the end It is a part of an outgoing call so the hangup will be done by the calling voice message After confirmation of the script Message adaptation Most of us use different communication tools at different times It is not uncommon that we receive our messages by e mail during working hours but by SMS at home To make sure that the message finds a way to get to its recipient you can configure all communication types your contacts are likely to use and define at which times to use what type As different communication types have different capacities Message Server can adapt a message
94. st support call transfer by this method e g Call Send DTMF String with the DTMF parameter set to 101 to flash the hookswitch and dial extension 101 then call the HangUp cell to effect the transfer Valid characters for the Digits parameter are 0 through 9 A B TC D TN 7 and comma A comma injects an extra delay between the signaling of the previous and next digits it separates The duration of this pause is configuration defined the telephony device settings dictate what this duration is Multiple commas may be used to inject longer pauses The exclamation character is a valid character in the string causing a hookflash operation that is one half second on hook followed by one half second off hook before continuing Other dial modifiers may also be accepted W etc consult the telephony device documentation for details INS manual page 60 of 120 String contains substring SH This cell searches for the est Originator presence of one string within tina conkers nDO another Searches for the presence of one string within another IE Text MAW Consulting Substring maw Return SUCCESS RM SAVICORIGINATOR BVI Result Variable None INS manual page 61 of 120 String left chars J Returns a string containing a eR specified number Of characters aieiaa ora Sue Retuins a sting containing a specified number of characters from the left side of a string IE Text M
95. to it Normally handsets can only display correclty JPG or GIF files and play RM or MID sound files Please note that the file will be automatically deleted again from our web site after 24 hours hence you must download it before that se New Message Time to send 2007 7106 118 Recipient s MAW da Send as SMS SMS Number 41 799999999 SMS center fi nternet Infobiiip FREE X l 24 Characters Send SMS as C Text C Flash SMS Select file to send C Bima Tone C Picture C INS SamplePicture gif Operator Log WAP Download Add to scenario INS manual page 114 of 120 Direct link to GSM device Your modem needs to support a connection to a PC IE through IR If you have troubles with the IR port or need to know which virtual COM port is assigned to the IR port please check in the windows control panel the IR settings for your computer Make sure that the IR Transmission is activated NOTE Windows 2000 until SP2 does not support mapping virtual COM ports to Infrared Ports Q252795 See the microsoft support forum under http support microsoft com default aspx scid kb EN US q252795 or search for Q252795 To download the patch and to enable the virtual COM port please go to http www microsoft com windows2000 downloads security q252795 default asp To install the MS patch just restart your computer with the mobile phone in front of the IR port Win2000 will detect the new device and install a new modem driv
96. ts that Windows displays at each step There are some minor differences between 2000 and XP 1 Go to the Start Menu gt Settings gt Control Panel gt Add Remove Hardware to start the Add Remove Hardware Wizard Add Hardware Wizard Welcome to the Add Hardware Wizard C a He as This wizard helps you Install software to support the hardware you add to your computer Troubleshoot problems you may be having with your hardware A If your hardware came with an installation CD it is recommended that you click Cancel to close this wizard and use the manufacturer s CD to install this hardware To continue click Next INS manual page 100 of 120 2 Click Next Add Hardware Wizard The following hardware is already installed on your computer From the list below select an installed hardware device then click Next to check properties or troubleshoot 4 problem you might be having To add hardware not shown in the list click Add a new hardware device Installed hardware eS Standard Universal PCI to USB Host Controller amp USB Root Hub amp amp USB Root Hub amp USB Root Hub amp USB Root Hub Add a new hardware device v 3 Select Add Troubleshoot a Device and click Next INS manual page 101 of 120 4 Windows will attempt to find any new plug and play devices It should find none Select Add a new device and click Next Add Hardware Wizard The wizard can help you i
97. tting is used when synchronizing the handset SMS inbox with the INS inbox and when sending SMS through a direct link Choose here the virtual modem driver installed for your mobile phone This driver should be installed by Windows as soon as you connect the mobile to the computer Otherwise choose the option detect new hardware in the Windows control panel If you do not install a modem driver you may alternatively select a COM port directly If you set this value to None you will be unable to import anything from the mobile or to send a SMS through the mobile phone The default speed for most mobile phones is 9600 Bds but there are some that require 19200 Bas If your mobile phone does not seem to work with 9600 Bds you may need to change this value Scan interval Time interval to scan the inbox SMS or E mail for new messages or to trigger the Timer E Mail Select here the profile to use for sending receiving e mails If you use MS Exchange IE Outlook select your profile name from the list If you use another MAPI compliant application IE Netscape Outlook express etc select MAPI enabled To use Netscape you need to enable its MAPI setting under Edit gt Preferences gt Mail amp Newgroups To retrieve the messages of your POP3 mailbox select POP SMTP Mail and enter the appropriate settings This setting is used when synchronizing your E mail box inbox with the INS inbox and for sending E mails Script Pressing the bu
98. tton will open Designer and allows you to modify the script Answer phone after xxx rings Selects the number of rings before answering the phone For Caller ID display you should leave this value at least at two as the caller information is transmitted between the first and second ring Wait xxx s for FAX signal Sets the number seconds to wait for the detection of a fax signal The fax signal is defined by 700ms of a high pitch and 3000ms of silence For INS to be able to detect at least one full period before starting the script you need to set this value to around 4 8s INS manual page 36 of 120 SMS Preferences General Communication Fay Sending SMS Voice E mail SMS Sender ID 0791234567 Mobile phone character set iso ISO 8859 Latin 1 v Reesevesuvesivsvnse soeseetosssus sensesesovesedtieestsvesvesrscsssvessess tivsventeeseeeed Sender ID Your own mobile phone number that will be sent as Sender ID if supported by the SMSC not used for XIO SMSC Mobile phone character set Character set to use when communication with the mobile phone INS manual page 37 of 120 Voice Preferences General Communication Fav Sending SMS Voice E mail Voice Allow key ahead Play Beep after messages y Confirm Message Key e Speak only CAP characters j Voice File Directory Assorted IN Silence detection level 90 Play Yolume Record Volume Voice recording format 8000 Hz 16 bit X De n
99. u receive an error similar to MAPI32 DLL not found or corrupt then there is a version incompatibility between the currently installed MAPI mail engine Please go to the command prompt and run the file Fixmapi exe The Fixmapi exe tool is included with Internet Explorer 5 to detect and aid in resolving conflicts with Messaging Application Programming Interface MAPI files that may affect your ability to send and receive mail and faxes from other programs For more information about Fixmapi exe please refer to the Microsoft knowledge base at article http support microsoft com default aspx scid KB en us q228457 INS manual page 120 of 120
100. usy and engaged tones and perform call transfers correctly Sometimes you will need to specify a particular Parameter File in the Dialogic s Configuration Manager to ensure the card is set up to work correctly with phone lines in your country Please consult your local Dialogic representative regarding any questions relating to configuration of your Dialogic card INS manual page 89 of 120 Installing PCI Dialogic Card Dialogic PCI voice cards have a small rotary switch on the circuit card which sets the board number If this is the first Dialogic voice card in the PC set the board number to 1 Plug the Dialogic voice card into any available PCI slot on the PC mother board 1 After fitting the Dialogic PCI voice card re start the PC The Found New Hardware Wizard will be displayed Press Next Select the Search for a suitable driver option Select only the Specify a location option Browse to the Dialogic installation directory s DRVR subdirectory Press Next The correct Dialogic card name should be displayed Press Finish Start the Dialogic Configuration Manager From the Start menu select Programs then Dialogic System Software then Dialogic Configuration Manager Connect to the local computer auto card detection will begin Check if the voice card has been auto detected 0 Double click on the voice card icon and set the country parameter to the correct value 11 Select Start Service from the Service
101. xxB1C1 is board 1 channel 1 The list is updated to match the configuration that was most recently started You can click Help to access on line help for the TSP configuration 5 Click OK to close the Dialogic TSP Configuration dialog The Dialogic TSP should now appear in the Telephony Drivers tab Note that the Configure button can be used to redisplay the Dialogic TSP Configuration dialog 6 Click OK or Close button to exit the Telephony applet After installation use the Dialogic Configuration Manager to configure and start the board INS manual page 92 of 120 Installing Dialogic Wave driver Windows XP 2000 2003 1 Go to the Start Menu gt Settings gt Control Panel gt Add Remove Hardware to start the Add Remove Hardware Wizard 2 Click Next 3 Select Add Troubleshoot a Device and click Next 4 Windows will attempt to find any new plug and play devices It should find none Select Add a new device and click Next 5 Select No I want to select the hardware from a list and click Next 6 Select Sound video and game controllers and click Next 7 Click Have Disk and browse to the Program Files Dialogic LIB directory 8 Select the oemsetup file and click open Then click OK on the next screen 9 Select the Dialogic WAVE driver 1 X and click Next 10 Click Next You will receive a warning that a digital signature is not found Click Yes to continue the installation 11 If asked f
102. ystem will download the messages every scan and then execute the script For E mail scripts 1 Define a new line under MsqCenter gt Tools gt Preferences gt Communication as type E MAIL Incoming E Mail Make sure that a valid e mail profile is selected under Connected to Enter the correct POP settings if necessary Set the inbox scan interval to a non zero value The system will download the messages every scan and then execute the script bal Then start the MsgServer application This application handles all calls from and to your system Message Server will go through a start up routine where all settings are checked If during the start up errors are encountered an error message is displayed for 5 second and the icon on the right side of the taskbar blinks Clicking on the icon opens a menu which allows you to open the different logs or to close the application The SYSTEM LOG reports all events during the current session so it is a good idea to leave it open at beginning If there were no errors during start up and there is a valid script configured the SYSTEM LOG will display Running script Scriptname Now you are ready to call the line to which your modem is attached to and watch the script running The SYSTEM LOG will always display the current cell name the keys entered by the caller and any other event occurring during the call When a text script SMS or E mail is selected the system will periodically Scan time

Integrated Notification System (INS)

Contents

Download Pdf Manuals

Related Search

Related Contents