Generic ITS IP PBX User Manual 1/2009
Contents
1. Call Activity Tab The Call Activity tab allows you to view all calls you placed or received over the past period of time You can also search through your call history using call type and date criteria Clicking on the Call Activity tab brings up the screen below What you see is all calls you have made or received over the past 7 days You can search through your entire Call History using any of the search criteria below By default reports are displayed in your browser To download the data select one of the other formats and click Search 1 100 of 106 records Next 100 9 51PM _ 603 974 1303 3108614808 omm Incoming Fax 457 PM_ 647 630 8207 3108614708 om misseavm C Nov5 2008 4a7PM aro ao om mome Nov5 2008 422PM aro ao om incoming Novs 2008 401em a70 as om nom Nov5 2008 assem a08 ae o om owm C Nov5 2008 ss2PM a4 ao om nomm 4708 parm oo S om O oo C Nov5 2008_ assem a708 f sos23s4200 O om Ougomg Nov5 2008 s32pm aroa soszs27929 om Ouwgomg a25pM aros O o ao O o T om Owon 3 20PM 719 387 4383 310 861 4708 02m ss Incoming O 4770 Nows 2008 sogpm a8 n O O om oom 2 53PM_ 847 630 5207 Psoseia7os im noming Call Activity Tab Call data includes Call Date and Time From e Choose End Date the time period from one Number To Number call Duration and2. Table 6 Key Options Menu 69 Place a call to the number from which you were last called 72 lt number gt Forward all calls to the number entered after 72 73 Cancel forwarding of all calls 92 lt number gt Forward all busy or unanswered calls to the lt number gt entered after 92 93 Cancel forwarding of all busy or unanswered calls Block Caller ID for all outbound calls P Unblock Caller ID for all 82 outbound calls Block Caller ID for single call to lt number gt BPenumbers Unblock Caller ID for single call to lt number gt 77 Don t accept calls from anonymous callers no Caller ID 87 Accept calls from anonymous callers no Caller ID Turn on Do Not Disturb all calls go directly to voicemail Cancel Do Not Disturb Page 15 of 20 ge Key option me zone Ke This area displays your currently selected time Enable Call Waiting on all calls zone which is used to timestamp all your calls and for this device voicemails To change your time zone select a Disable Call Waiting on all calls new time zone from the drop down menu and click for this device for a fax or Apply modem line You can also see your time zone on the Account 0 lt number gt Disable Call Waiting only for tab but cannot change it from there this call to lt number gt for a single fax or modem call 76 lt number gt Enable Call Waiting only for this call to lt number gt Enabl
3. 79 cancels Do Not Disturb Disable Call Waiting on all calls for a fax or modem line Or dial 57 from that line 56 enables Call Waiting on this line Time Zone This Time Zone will be used to time stamp all of your calls and emails GMT 08 00 Pacific Time US amp Canada Tijuana a IP PBX User Manual Page 14 of 20 Caller ID Settings This is where you choose which of the numbers on your account including the main number of your PBX will be used as Caller ID on all your outbound calls Make your selection and then click the Apply button in the Caller ID Settings area You can come back and change this at any time and the change is immediately effective 7 Digit Calling If you make a high percentage of your calls within a single area code of US or Canada you can save yourself some key presses by leaving the country code field set to 1 and entering that area code in the second field It may be the area code of your VoIP phone number or it may be completely different Whenever you dial just 7 digits we automatically prepend these two fields 1 area code to the number you dialed Click Apply to save your choice Voicemail Delivery Options In addition to retrieving voicemail from any phone or through the VCP you can have the full voicemail sent to your email address as an MP3 attachment This is also the easiest way to save your voicemail to your local computer The email address field here identifies whe
4. 9 l p i 0 4 of 4 records Your mailbox will hold up to 30 voice messages after which messages will be rejected Unsaved messages are automatically deleted after 15 days Delete et Voicemail Tab The Voicemail tab allows you to The voicemail table has the following fields for e Listen to your voicemail from the VCP with an pac Teco MP3 player such as Windows Media Player or e Listen clicking which plays the Voicemail iTunes e Status New Played Deleted or Saved e Save voicemail messages indefinitely within the VCP You can save messages to your local computer if you have chosen the email e Date Time and Duration option or by saving the MP3 file that s played e From Number who left the voicemail e Checkbox used to select voicemails to be e Delete unwanted voicemail messages they Saves or Deleted Click the upper right will disappear overnight checkbox to select all voicemail records e Set up delivery of voicemail to your email as The capacity of your voicemail box and the length an MP3 attachment or via RSS feed or of time unsaved messages are kept are noted at notification of voicemail to an alpha pager or the bottom of the screen via SMS to your mobile phone IP PBX User Manual Page 10 of 20 CallBlast Tab The CallBlast feature gives you the option to route your incoming calls to up to four different phone numbers simultaneously and or sequentially so that you can answe
5. Account 4g To change your Account Summary or Contact Information call Customer Service Account Summary Account Name Doug Hart Account Number 7006 Activation Date Mon Oct 27 20 12 01 CDT 2008 Numbers Plan 7006 1 777 555 4494 Contact Information Name Doug Hart Email DougHantt MyCompany com Time Zone GMT 08 00 Pacific Standard Time PST8PDT VCP Account Tab IP PBX User Manual Page 7 of 20 Suggested Order of Use We suggest that you follow the order below when using the VCP e Change your password if you want to using the Account tab e Set up and manage your CallBlast from the CallBlast tab e View and manage your voicemail using the Voicemail tab e View and export all your calls from the Call Activity tab Account Tab The Account tab appears by default when you login to the VCP It has three areas e Change Your Account Name and Password Here you can modify your account name and or password Enter the new information and then click the Update Account button A password must be between 4 10 characters and should be numeric because you will also use it to retrieve voicemail via a telephone keypad e Account Summary The Account tab also provides a Summary of Account details including Account Name Account Number and all Numbers and Extensions in your account e Contact Information The Contact Information comprises Name Email address and Time Zone IP PBX User Manual Page 8 of 20
6. Configure Attendant Console E CallerId 2lines v Be Calls 2 calls Call Parking 7 Park Timeout Vohmelof display all display all display none none close EJ first name last name Alex Hardy number monitor a 7001 CC Doug Eric Cartmen Jan Brady John Flowers John Hammer Milaim sr LA Ta hi iem ab 7006 fO07 f0O04 fO02 7010 Tair Configure Attendant Console Window Using Attendant Console The selected Mailboxes are displayed on the screen Each mailbox has a header that contains the extension number and the name assigned to that extension Clicking on the header will dial that extension When a mailbox receives a call it will appear below the mailbox s header The Caller ID fields IP PBX User Manual will be displayed and the style will indicate the status of the call e Green Call in progress e Red Call active e Blinking Red Call is ringing e Blinking Pink Call is on hold Page 19 of 20 If a call is ringing or on hold flashing red or pink Note If you have a Phone Book tab then the you may click on the call to have it transferred to Attendant Console feature is not enabled Ask your phone your administrator for details You may rearrange the order of the mailboxes by Note When a call is directed to your phone some clicking and dragging them to the order you desire devices will start the call right away while others may require you to pic
7. End the call Note We recommend that you press 3 and change your temporary password when you initially configure your voicemail Accessing the Message Center The Message Center allows you to listen to your current saved and deleted messages Select option 1 from the Main menu to enter the Message Center Then select from the following options Table 4 Message Center Menu 1 of 2 Listen to your messages Message menu for regular messages Listen to your saved messages Message menu for saved messages Listen to your deleted messages Message menu for deleted messages Loa Return the voicemail Main menu End the call Once you listen to your message select from the following options Table 5 Message Center Menu 2 of 2 key option Listen to the previous message Listen to the next message Repeat the message Delete the message not available for previously deleted messages Save the message not available for previously deleted and saved messages 00 Forward the message to a mailbox Return to the Main menu End the call IP PBX User Manual a Other Useful PBX Features Extension to extension dialing Enables you to reach anyone else on your PBX just by dialing their three to six digit extension Call transfer Enables you to transfer a call from one phone to another You can transfer calls in two ways e Blind transfer when you do not wait for the
8. Type day to one month that you wish to search Incoming Outgoing Missed e Select the desired Format Type Default will From this page you can review particular calls by show the results on your screen whereas the following process Excel and CSV will export the results as an l XLS or CSV format file respectively e Choose what Call Type you want to view All Incoming Outgoing or Missed e Click Search e Choose the Start Date which is the date up to On screen results are displayed 100 records to a and including which the search will take into page if more than 100 were found in your account Search IP PBX User Manual Page 9 of 20 Voicemail Tab The Voicemail tab displays your voicemail information allows you to listen to your voicemail and allows you to change voicemail settings Note You must set up your voicemail via a telephone not from this Voicemail tab in your VCP Account Call Activity Voicemail CallBlast Speed Dial Features Great Options Attendant Console Our Voicemail allows you an unprecedented level of features and control over your mailbox You can listen to your voicemail from any telephone or right here from the web receive it via email notified over an alpha pager or by text message to your mobile phone and save it as an MP3 file onto your computer SA ASS 0 4 of 4 records m one eee ee ee ae sec a Dec 29 2008 wm e O 408 499 6677 e2820 now a
9. external phone including mobile phones or PDAs Choose how you will set up voicemail from the options in the following table and dial the appropriate number IP PBX User Manual Table 1 Voicemail Access Number to Dial Access Type Your assigned IP Phone residing on your organization s PBX Dial your full 10 digit number A landline mobile Wait for the auto attendant phone or PDA press the key and enter Method 1 your password when prompted Dial your main PBX number and then dial 00 and your extension e g OOxxxx Wait for the auto attendant press the key and enter your password when prompted A landline mobile phone or PDA Method 2 You are now in the voicemail Main menu Press 2 to create a personalized voicemail greeting Follow the prompts to record your first and last name and internal and external greetings Once you have recorded your greeting select one of the following options Table 2 Recording Menu Play the recording Cancel the custom recording and return to the default auceaia settings Redo the Redo the recording menu menu Once you have set up your personal greetings return to the Main menu and select from one of the following options Table 3 Main Menu Enter the Message Center Message Center menu Change your greeting Recording menu Page 4 of 20 Change your password Change your name Recording menu Enter the Features menu
10. login screen administrator for the web address Our VolP Control Panel portal allows you to manage your account configure CallBlast our VoIP Control Panel combination of Call Forwarding and One Number services and even view received calls missed User ID 5039141392 calls and dialed calls Aiandi Pasasonk fors Password Recovery Internet Phone Service VCP Login Screen Warning Three consecutive failed password To login to your VCP attempts will lock you out of both your VCP and e Enter your User ID your main VoIP phone pon Welcome number e Enter the Password you chose or had assigned to you e Click the Enter button Forgot Your Password If you have forgotten your Password click the Password Recovery link then enter your User ID and account email address and a new Password will be emailed to you immediately Note The Password Recovery process changes your password completely so you ll have to remember this new one going forward or change it using the appropriate page in your VCP IP PBX User Manual Page 6 of 20 a Speed Dial enter up to 20 numbers that will be called whenever you dial the corresponding code from your VoIP device Managing Your Account Once you successfully login you ll see the VCP Main Screen as shown below This screen has a Features send voicemail as an MP3 series of tabs each designed to give you attachment to your email address and
11. or get information about and control over your account voicemail notification to an alphanumeric pager or mobile phone via SMS manage enhanced Account change your account information or features such as Caller ID Call Waiting and DND password or change your current time zone so that your calls Call Activity view and or export the calls you and voicemails will be appropriately time stamped have made and received Downloads or Great Options order and Voicemail listen to save or delete your download add ons and products that enhance voicemail VoIP functionality This manual is also found there CallBlast enter up to four different phone numbers that will ring whenever your VoIP number Phonebook Attendant Console organize is dialed your own phone book or setup an Attendant Console for monitoring the status of the PBX Account Call Activity Voicemail CallBlast Speed Dial Features Great Options Attendant Console To Change Your Account Name and Password To change your Account Name Change the First Name or Last Name in the fields below and then click the Update Account button below First Name Last Name Doug Hart To Change Your Account Password Account Passwords must be 4 10 characters To change your password please enter your new password in the New Password field and then repeat it in the Repeat New Password field Click on Update Account button New Password Repeat New Password Update
12. person to whom you are transferring the call to answer the call before you transfer it e Supervised transfer when you wait for the person to whom you are transferring the call to answer so that you can announce the call Three way calling Enables you to talk with two other people at a time Call waiting Enables you to put a caller on hold while you answer another Call park Enables you to transfer the call in progress to a special Call Park extension usually 99 The call can then be picked up by anyone else on the PBX Broadcast and direct intercom Enables you to make an announcement to a group of extensions by dialing the special broadcast intercom extension number or to intercom someone directly by dialing 01 and their extension number e g 01xxxx The device s must have a speakerphone and cannot be on another call when intercommed Star key features For information on how to use these features from your phone consult the Quick Reference Guide that accompanied your device or contact your PBX Administrator Page 5 of 20 a Note The VCP is best used with Microsoft Login to Your PBX VCP _ Internet Explorer 6 0 and higher with Apple Safari l browser 3 0 and higher or with Firefox browser Once you have set up your voicemail you manage 3 0 and higher your account with the PBX VCP a browser based interface To access your VCP contact your PBX The first thing that appears is the
13. that is linked to your physical phone s Shorter one and two digit extensions are generally used for special Page 3 of 20 purposes such as Call Park Call Groups ACD Queues and Broadcast Intercom Numbers Existing phone numbers that have been transferred new DIDs even from outside the US and Canada and new or transferred Toll free numbers TFNs can all belong to your account Note Any user can have one or more accounts mailboxes numbers and or extensions Your PBX Account To use the system your PBX administrator must first create your account You are assigned a permanent user ID usually your phone number or your extension an extension number a temporary password and possibly a personal phone and or fax number Once you log in to your account you will use your permanent ID and temporary password to access your voicemail box on both your phone and the VCP You can also access your voicemail as well as change settings and greetings from any IP landline or even mobile telephone regardless of where that phone is on the planet Next we ll go through all the details of how to set up and use your voicemail Voicemail Set Up and Use To set up your voicemail use the password given to you by your PBX administrator With the PBX you can set up your voicemail box from any of the following handsets e An IP Phone residing on your organization s IP PBX e Any external IP Phone e Any internal or
14. voicemails from any phone or through this Control Panel you can have the full Voicemail in MP3 format sent to any email address or you can have notification sent to your alphanumeric pager or your mobile phone via SMS M Send MP3 Voicemail to crees xcastlabs com D Send Voice Mal Netitcaion to SSS To address a message to a two way alphanumeric pager or SMS enabled mobile phone consult your service provider or device manual In many cases the address is an email like address made up of the 10 digit pager or mobile number combined with the company providing that service Examples 3104567890 airmessage net or 6306406318 messaging sprintpcs com Once you ve set these up click Apply then leave yourself a voicemail to make sure it s working how you want it to Call Handling Options You can either check and uncheck the appropriate boxes below or you can use the corresponding star key features O Forward all incoming calls to O Or dial 72 and the forwarding number 73 cancels forwarding C Forward all unanswered incoming calls to fs Or dial 92 and the fowarding number 93 cancels forwarding O Block Caller ID on all outbound calls Or dial 67 from your VoIP phone 82 unblocks Call ID on all calls Don t accept calls from anonymous callers no Caller ID Or dial 77 from your VoIP phone 87 accepts calls from anonymous callers O Enable Do Not Disturb all calls go directly to voicemail Or dial 78 from your VoIP phone
15. IP Phones To include an IP phone as one of your CallBlast numbers enter the IP Device ID which is usually in the form of a URI A SIP URI is the ID and network address of the IP phone and may bear no resemblance to a normal telephone number CallBlast to a Different Extension To include a different extension on your PBX as one of your CallBlast numbers enter the extension number e g 4906 or 5520 as an extension is a valid dialable number To Set up CallBlast 1 Enter your mobile home or other numbers in the Phone 1 thru Phone 4 fields as shown 2 You make the number active by checking the Active checkbox or take it out of CallBlast by unchecking the box If you want calls to go directly to voicemail you can either turn on the DND feature by pressing 78 on your phone or you can enter 0 for the number of rings on your Primary VoIP phone or you can make your Primary VoIP phone not active You can also enable the DND feature by clicking the Features tab and selecting the DND checkbox 3 Next set the Rings Delay which is the number of rings on your Primary VoIP line that CallBlast waits before launching a call to the CallBlasted number s Zero is recommended for your Primary VoIP phone Note It takes IP PBX User Manual a 1 2 rings for a mobile phone to begin ringing even if you have the Rings Delay set to 0 4 Last set the of Rings for each device after which the CallBlast call to that devi
16. a Integrated Telemanagement Services Inc Complete Communications Since 1990 IP PBX User Manual Version 20090101 4100 Guardian St Suite 110 Simi Valley CA 93063 800 876 4ITS 4487 www its omni com IP PBX User Manual Version 20090101 IP PBX User Manual Table of Contents Table of Content ccccseesseeeceesseeeeeeeenneees 2 Your ebsites emevenecacwencntetesiasnansecceinsaeseeces 3 Who Should Read this Manual 00 3 PBX Basic Features ccsicicccisceseveesescesesecessssenns 3 PBX Optional Features ccccccsssseeeeseeeeseees 3 TS UME GY os 3 Your PBX ACCOUNT ccceseeceseeenesensesenseeeaes 4 Voicemail Set Up and USe ccccesessseeeeeeeees 4 Table 1 Voicemail ACCESS cccceeeeeeeees 4 Table 2 Recording Menu ccccceseeeeeees 4 Table 3 Main M nu ccccccccsseeeseeeeerenees 4 Accessing the Message Center 0000 5 Table 4 Message Center Menu 1 of 2 5 Table 5 Message Center Menu 2 of 2 5 Other Useful PBX Features sssseeeeeees 5 Login to Your PBX VCP 1 teccscessssessseeseenseees 6 Forgot Your PaSSWOrd ccccccsssessssseeeeeeeeeenees 6 Managing Your ACCOUNT ccseesseeeeeeeeeeenees 7 Suggested Order Of Use ecccesseeesseeeeeeees 8 Account TaD 8 Call Activity Tab cccccssssssseeeeeeesenesseeeees 9 Voicema
17. ce will be stopped When a call is answered on any of the devices CallBlast automatically stops ringing all other numbers If the call is still unanswered after the of Rings for the Primary VoIP line the call is delivered to your VoIP voicemail 5 Click on the Update CallBlast button to save all changes 6 Make atest call to your VoIP number to make sure it works as expected Note If your mobile phone is a CallBlast number and you turn off the mobile phone all your calls will go to your mobile phone s voicemail Also if you immediately push the Ignore Call button on your mobile the call goes to the mobile s voicemail and not the primary VoIP voicemail Warning If any of phones one through four has voicemail set up and their voicemail picks up before the call is answered or goes to you primary VoIP voicemail your voicemails will be on one of the non primary phone s message systems CallBlast Configuration Examples The CallBlast tab provides five different sample CallBlast configurations Look on the left side of the CallBlast screen and click on the button for the type of setup you want A pop up window appears and describes the configuration and its results Page 12 of 20 Speed Dial Tab The Speed Dial tab allows you to dial up to 20 frequently called numbers by pressing only one or two keys Enter who or what is being called in the Description field the one or two digit speed dial shortcut in the Cod
18. e Call Waiting on all calls for all of your devices Disable Call Waiting on all calls for all of your devices IP PBX User Manual Page 16 of 20 a service functionality This manual is available for Great Options Downloads Tab___ download from this tab as well add ons and products that enhance your VoIP Account Call Activity Voicemail CallBlast Features Great Options Sign out Soft Phone Download Soft Phone For PBX Global Touch Version 2 1 2 beta Windows 2000 XP Vista Soft Phone For Internal Use Version 1 3 1 beta Windows 2000 XP Fax Printer For PBX Global Touch Version 1 2 4 beta Windows 2000 XP Great Options Downloads Tab Softphone Application e Run the installer and follow the prompts to l Sa install and configure your Softphone Our Softphone is a Window based application that allows you to turn your computer into a VolP e Once you have installed Softphone you see a device and serve as a globally mobile VoIP phone shortcut on your desktop Calls to your VoIP phone number will ring on your Dodeci hecho coraan computer when the Softphone application is Softphone The Softphone interface appears running and you will be able to place calls ascona here wherever you have access to a broadband Internet connection All calls and voicemails will show up in your VCP just as they do if you were sitting at your desk Installing Softphone on your Computer e Click on the Great Options tab in t
19. e field and the number or extension you want to call in the Number Dialed field Then click on Update Speed Dial to save your entries and or changes Account Call Activity Voicemail CallBlast Speed Dial Features 911 Info Great Options i Sign out Speed dialing allows you to call your frequent contacts by pressing only one or two keys Enter who or what is being called in the Description field your speed dial shortcut in the Code field and the number or extension you want called in the Number Dialed field To use Speed dial simply press the keys on your phone s keypad that is the Code corresponding to the number you wish to call followed by the key Description Code Number Dialed Spe ed Dial Example 903 914 131 0 Update Speed Dial Speed Dial Tab Speed Dial Considerations Using Speed Dial To speed dial an international number enter the To use Speed Dial simply press the keys on your international access code 011 or 00 followed by phone or softphone keypad that is the Code the country code and number corresponding to the number you wish to call To speed the call on its way you can then press the key or the Dial key or whatever your phone has that triggers an outbound call You can enter numbers in US or Canada either with or without the 1 in front of the number If you enter any alphabetic characters they will be changed to the corresponding number on a phone keypad For example 1 800 GOF ORIT w
20. ed e CallBlast intelligent combination of find me follow me and call forwarding IP PBX User Manual e 3 way conferencing e Call waiting e Caller ID and call waiting Caller ID e Caller Name if supported by your phone e Customizable call allow restrict rules per extension e Softphone can be used as a roaming extension anywhere on the planet e Full 911 coverage in US and Canada e Both broadcast and direct intercom direct intercom can be public or private devices must have a speakerphone e Auto attendant company directory configured by first or last name e Custom prompts on auto attendant e Multi level prompt menus PBX Optional Features e Toll free number rings to the same phone e Inbound faxes sent to email as PDF attachment e Outbound faxes sent from any Windows application e Call Groups either Ring or Hunt e Automatic Call Distribution ACD queues and reports e Custom messaging or music on hold for individual ACD queues e Conference bridge e Operator station with over 100 extensions ina busy lamp field either as a software dashboard or a physical Enterprise IP phone with expansion modules Terminology The following terms are important to know when using the PBX and VCP Account Where basic information is stored e g name password phone number s and feature set Mailbox Where callers leave you voicemail Extension A three to six digit number
21. he VCP e Click on the Softphone download link The following screen appears File Download Security Warning Do you want to run or save this file Name XCastDialerSetupForGttPbx msi Type Windows Installer Package 5 47 MB From pbx globaltouchtelecom com Run Save While files from the Intemet can be useful this file type can potentially harm your computer f you do not trust the source do not run or save this software What s the risk e Click Save to save the software installer to your preferred directory or click Run to the run the software installer immediately Use the Softphone as you would your ATA or IP phone Use the mouse to click on the digits you want IP PBX User Manual Page 17 of 20 to dial See the following table for information on the Softphone keys Table 7 Softphone Keys CCT a Click here to get a dial tone or to make a A call if you have already entered the number you wish to call Click here to use line one out of a possible two Click here to use line two out of a possible two Click here to adjust the microphone volume This is the volume at which the outside caller hears you speak E Click here to mute your voice so that the outside caller cannot hear you Po Click here to dial numbers and the and keys Click here to turn off either your computer speakers or the USB phone speakers If you use this option you will not be able to hear the outside caller speak Click
22. here to adjust the volume at which you hear the outside caller speak eena settings an application Click here to display version information about the Softphone application IP PBX User Manual Page 18 of 20 Attendant Console Tab The Attendant Console allows you to monitor the status of Mailboxes and intercept calls on the PBX if your login credentials allow this access Starting the Attendant Console On the Attendant Console tab you must select the device you want to direct calls to when you intercept or dial from within Attendant Console Clicking the Start Console button will open a new window with the actual Attendant Console Configuring Attendant Console The first time you use the Attendant Console the Configure dialog will open The Configure dialog a allows you to choose which Mailboxes to include on the display allow you to choose to monitor their status and have your computer ring when they have a call You may also configure the number of Caller ID lines and the number of calls to display for each Mailbox Attendant Console also allows you to see the Call Park queue If you have Call Park enabled you can set the Park Timeout which will cause the call to flash after a call has been on hold past the time you set The Volume setting allows you to specify how loud to make the ringing sounds on your computer when Mailboxes with the ring option selected receive a call _
23. il Tab assnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 10 CallBlast Tab cccccssseeccssseeeeesseeseenseeseennees 11 CallBlast to IP Phones nsss 12 CallBlast to a Different Extension 12 To Set up CallBlast 0 0 0 0 cccccccccesseeeeeeeeeeees 12 CallBlast Configuration Examples 12 Speed Dial Tab cccssssseccceessseeesccensseeeeees 13 Speed Dial Considerations 0cccccceeeees 13 Using Speed Dial sssrin 13 Features Tab we daenegesercicnnsannvcentasivaserresnundeenestens 14 Caller ID Settings ccccceeseeceeeeesseeeeeeeaees 15 7 DiQit Calling seser 15 Voicemail Delivery Options 0ccceeeees 15 Call Handling Options cccccceeeeeeeeeeeees 15 Table 6 Key Options Menu 006 15 TIME ZOMG ensnare aa 16 Great Options Downloads Tab 17 Softphone Application ccccccsssssseeeeeeees 17 Installing Softphone on your Computer 17 Table 7 Softphone KeyS ccccceeeeeeees 18 Attendant Console Tab cccccssssssseeeseeeees 19 Starting the Attendant Console 0 19 Configuring Attendant Console 0 19 Using Attendant Console ccccccseeeeeees 19 911 Emergency Calling csssseeeseeeees 20 For Further Information ccssseeseeeeees 20 Page 2 of 20 Your IP PBX Congratulations Your compan
24. k up the handset A few Attendant Console also has a dialing feature You devices do not support this feature can enter a phone number in to the input box next to the Dial button and then press the Dial button Your phone will then dial the number EXTENSIONS T002 John Flowers 7005 Peter B Parker 7009 Mary Washington 7010 Johan Hammer PARKING no parked calls Attendant Console Window 911 Emergency Calling For Further Information Your PBX Administrator is responsible for setting If you have other questions about your IP PBX your extension up to be able to dial 911 if an service please contact your PBX Administrator emergency arises Warning 911 dialing is NOT automatic with your IP PBX service If your address has never been entered or you move and your Administrator does not change your 911 address a 911 call from your IP PBX phone may be significantly delayed or misrouted You can always call 911 from a regular phone or from a mobile phone IP PBX User Manual Page 20 of 20
25. ould be changed to read 18004636748 As a side note is a universal launch this call now key on all telephones Use it whenever you dial an international call for example to save yourself 4 5 seconds of post dial delay Note Using code 99 would prevent parking calls if your PBX has 99 as the Call Park code IP PBX User Manual Page 13 of 20 a Services Settings e g Do Not Disturb or Disable Features Tab Call Waiting and the Time Zone used to time stamp your calls and voicemails The Features tab allows you to further customize a various settings and features including 7 Digit Clicking the Features tab brings up the following Calling set up Voicemail Settings Enhanced window Account Call Activity Voicemail CallBlast Speed Dial Features Great Options Attendant Console Caller ID Settings Select one of the numbers below to use as your Caller ID for all outbound calls 310 806 4708 310 861 4708 310 861 4808 Use default PBX CallerID OO oO 7 Digit Calling To use digit dialing within an area code you frequently call enter the Area Code you often call This may be the same as the Area Code of ia VoIP phone number or it ht be completely different if you ve gotten a VoIP phone number from a different Area Code Whenever you dial just 7 digits we ll toiadi put 1 Area Code in front of the number you dialed Area Code 310 Voicemail Delivery Options In addition to retrieving your
26. r the call from wherever you may happen to be Any phone can be used as a destination your home phone another VoIP phone your mobile phone even a PDA or computer with a Softphone regardless of where the device is located Examples of different CallBlast setups Typical Simultaneous Sequential Overlap and International are on the CallBlast tab as shown below Account Call Activity Voicemail CallBlast Features Great Options Bi sion out Ring up to 4 other phone numbers when your VoIP number is dialed so that you can always be reached This ringing can be simultaneous sequential or overlapped you can see examples by clicking on the buttons to the left You can enter your mobile office C AL and home numbers on the subsequent lines Whenever any of the calls is answered all B L A S T p k the other calls cease Description Phone Number Active Rings Delay of Rings Primary VoIP 14708 oo Phone 1 6306406317 Typical CallBlast Phone 2 5039141310 Phone 3 gt Simultaneous CallBlast Phone 4 a OUUU Sequential CallBlast o te Update CallBlast Overlap CallBlast International CallBlast F CallBlast Tab The above CallBlast configuration would work like e f neither phone has picked up after two rings this begin ringing 5039141310 and ring that for 3 rings before stopping if this Phone 2 were e Ring the Primary VolP line of extension 4708 i l l Ac
27. re voicemails and faxes if you have IP Fax service on a separate phone number are sent You can also have a notification of each voicemail sent to your mobile phone via SMS or to an alphanumeric pager Pager and SMS notifications are sent to an address in the appropriate field just below the email field Changing your email address redirects your voicemail This might be useful if you are traveling and don t have access to your regular email account Once set up is complete click the Apply button and leave yourself a test voicemail to make sure it works as desired Call Handling Options This section area allows you to use checkboxes to turn on and off certain star key options such as e Forward all incoming calls to a specific number e Forward all unanswered incoming calls to a specific number IP PBX User Manual ee e Block Caller ID for all outbound calls e Do not accept calls from anonymous callers no Caller ID e Enable Do Not Disturb e Disable Call Waiting on all incoming calls ona fax or modem line Click on the checkbox in front of the option or options you desire and then click the Apply button To reverse the option uncheck the box and click Apply You can also access these and additional call handling options by using the key on your phone See the following table for key information Note Do not enter the voicemail system before using these numbers Lift the handset and dial them
28. tive for 6 rings before going to voicemail Warning if any of your CallBlast phones has voicemail that picks up before the call is answered or goes to VolP voicemail your voicemails will all be on that other phone s messaging system In addition if the total of Rings Delay plus of Rings e Ifthe Primary line hasn t been answered after one ring begin ringing 6306406317 and ring that for 4 rings before stopping IP PBX User Manual Page 11 of 20 on any of the CallBlasted phones is greater than that same total for your Primary VoIP phone the call will be handed off to the Phone with the longest total and thus will not go to your VoIP Voicemail This means for example if your mobile phone is set to 0 rings and you have it turned off many of your calls may go to your mobile phone voicemail Or if your mobile phone Rings Delay and of Rings totals 8 in the example above then an Unanswered incoming call will simply die instead of going to your Primary VoIP voicemail since that only totaled 6 rings We recommend having at least 2 Rings Delay for your mobile phone which will mean that your VoIP phone will ring roughly 3 times before your mobile phone begins to ring since it takes 1 2 rings on your VoIP for a CallBlasted phone to begin ringing even if you have the Rings Delay set to 0 And make sure that your mobile phone will stop ringing at least 2 rings before your VoIP phone sends the call to voicemail CallBlast to
29. y has chosen an Internet based hosted Private Branch Exchange PBX to serve its telecommunications needs To use the PBX you will use the touch pad of your telephone and the PBX VoIP Control Panel VCP a web interface that allows you to easily manage your PBX account Who Should Read this Manual This manual describes the user features of the PBX and VCP and how to use them The manual is intended for end users who want to manage their existing PBX account Note PBX Administrators should consult the IP PBX Administrator Manual for more advanced functionality and provisioning instructions PBX Basic Features e Browser based VoIP Control Panel VCP for managing all features e Voicemail sent to email as MP3 attachment e Voicemail notification sent to aloha pager or SMS enabled mobile phone e Voicemail access from email VCP any phone or via RSS feed e Videomail as MPEG4 attachment if caller has a compatible video device or video softphone e Message waiting indicator MWI e Direct Inward Dial DID numbers with any desired area code or even many different countries for any or all extensions e Any number of DIDs per user all ring to the same extension e Unlimited free extension to extension dialing anywhere in the world e Music on hold e Call park Call pick up e Do not disturb DND e Multiple call appearances on multi line phone e Local time zone management e Call transfer blind and supervis
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