HOW TO USE YOUR VIrGIn tV SErVICE
Contents
1. PIN If you d like to change your PIN just flick to page 17 to find out how Remote control misbehaving If the remote control isn t working or starts to do things it shouldn t this could mean your batteries are flat It s also worth making sure that there s nothing blocking or interfering with the path of the infra red signal If you have any more questions go to Home or Guide and select Help amp Info LET S FIX THEM FAST If things have gone wrong with your TV here s a set of quick fixes that may help you solve the problem straight away Is the Set Top Box frozen or failing to load Try rebooting your Set Top Box by holding down the power button for 5 seconds If this doesn t work it might be because your Set Top Box has overheated possibly because it has not been kept well ventilated Make sure it s in a cool area and avoid putting anything on top of it like the DVD player If it does feel hot turn it off and let it cool down Can t get your channels Then it might be that your Smart Card has been pulled out or is not sitting properly in its slot This card looks like a credit card and just slots in front of the Set Top Box Make sure that the arrow is facing in and the gold chip is facing down YOUR QUESTIONS of this user guide meanwhile there are some useful buttons on the front of the box to keep you going Do I need an analogue aerial No we ll deliver your channels2. Virgin TV uses a PIN protection system to confirm purchases and limit access to certain channels and On Demand services When your service is installed your PIN will be set to a default of either 0000 or 1234 We advise you to change your PIN toa number that you can remember To change your PIN e Press Home or Guide Guide e Select Settings e Select To change your PIN e You will be asked for your old PIN and then to input your new one twice e A screen will appear to confirm that your PIN has changed Restricting access with Parental Control If there are certain programmes and services you d like to restrict access to you can with Parental Control e Press Home or Guide Guide e Choose Settings USING SUBTITLES 17 GETTING THE FULL PICTURE To turn subtitles on e Press TV to show the Mini Guide and press the blue button to switch them on or off INTERACTIVE SERVICES it ll always tell you clearly how much this costs before you proceed You ll pay for these bits through your Virgin Media bill or in some cases directly and securely through the interactive area of your telly using your credit card There are tons of games where you can win prizes plus a selection of bookmakers and casino games You ll also find local and national news and some local councils also have their own sites where you can keep up to date with your local area and even book a doctor s appointment or look at th
3. the remainder of the day by pressing the right arrow e If you want to find out more about a programme just press info on the remote Then press info or OK to make it disappear You can move up and down through entire pages by pressing red or green button It s heaps faster TV Choice Introducing Virgin Media s virtually If you re on our XL package TV Choice inexhaustible library of TV shows On Demand is free If you re on our D on now package or M package you can watch as Feel like some comedy Flick over to much TV Choice as you like for 7 extra TV Choice On Demand now and take each month Find out how online at your pick from cutting edge comedy virginmedia com or by calling us on the great dramas and award winning number on the back page of this guide documentaries from channels such as those below Plus you can watch them all back to back Ape 4 5 on demand Option five from your TV Home Page overy Geocraric CHANNEL CARTOOH AT KoORE How much it costs Free VIRGIN CENTRAL CATCH UP TV TV CHOICE Free Free Free Watch as much as you like for 7 extra per month Watch as much as you like for 7 extra per month 20 2 20 AST MOVIES ON DEMAND Pay per film from 1 50 Pay per film from 1 50 Pay per film from 1 50 price correct at time
4. through cable so you won t need your old TV aerial anymore However if you want to record ANSWERED What do I do if I ve forgotten my PIN Just give us a call on the number on the back of this user guide We ll sort you out as quick as we can Help I ve lost my remote What can I do No problem you can buy another one by calling us on the number on the back 18
5. with some TV sets 2 Power 3 Home 6 Favourites 7 06 9 Channel 10 Arrows 12 Information 14 Numbered Buttons 16 Help 1 Mute 4 Guide 5 TV 8 Volume 11 Back 13 Coloured Buttons 15 Text MEET YOUR NEW TV REMOTE 11 Back Returns to the previous menu or channel 12 Information Tells you more about whichever programme is on screen or currently selected in the Mini Guide 13 Coloured buttons Lets you play pause rewind and fast forward the On Demand service Also to help you navigate your TV service faster 14 Number buttons Allow you to change channel and make menu selections 15 Text This button isn t functional yet But you ll find text services by going to the Interactive Menus option 7 from your TV Home Page 16 Help Offers help about the screen you re on IT S EASY TO USE Mute Turns the sound off and on 2 Power Switches your Set Top Box in and out of standby mode 3 Home Takes you to your TV Home Page where you can access your TV Guide On Demand Interactive Services TV Settings and Help amp Info 4 Guide Displays the Mini Guide It tells you what s on now and next 5 TV Returns to the TV channel and displays the Mini Guide 6 Favourites Takes you to your Favourites menu That s your own tailor made TV guide with the channels you watch most often 7 OK Allows you to select an option from any menu 8 Volume
6. 150 0845 454 1111 virginmedia com callcosts i d e 0o e ooo _ S 6 d DE SE DE DE SE DE EE DE SE SE SE SE SE 2E het e 557 se va VMTV0908 It s easy to use Can t wait to get up and running hing to find out what your V can do then keep reading CHOOSING CHANNELS Lh the he Ip of Cat and Bir d we ll Three easy ways to watch what you want u explore your new service IN ve telly Well we all love telly d they know all about it So let RACTIVE SEF them show you how things work k Le You can also watch Cat and Bird s D BUTTON collection of help videos anytime Peele Oren 500 films 1000s of TV shows and music videos you like by choosing Help amp Info SETTING YUL from the TV Home Page and also yn virginmedia com Getting the full picture Let s fix them fast 2 Favourites 4 On Demand 6 Page Up 8 Guide 9 TV 10 Mute 13 Information 15 Channel Up 16 OK 15 Channel Down 19 Numbered Buttons 1 Power 3 Help 5 Settings 7 Interactive 6 Page Down 11 Back 12 Text 14 Volume 17 Arrows 14 Volume 18 Coloured Buttons MEET YOUR NEW TV REMOTE 12 Text This button isn t functional yet But you ll find text services by going to the Interactive Menus refer to point 7 Interactive 13 Information Tells you more about whichever programme is on screen or currently selecte
7. Turns the volume of the Set Top Box up down These controls can also be used to set the volume of your TV 9 Channel up down Lets you hop from channel to channel 10 Arrows Let you navigate through menus on screen TV volume control feature may not be available with some TV sets View the Mini Guide The Mini Guide shows you what s on a particular channel now and next You can make the Mini Guide appear and disappear by pressing TV on your remote control For more on the Mini Guide flick to page 12 Create your own TV Guide If you find you watch some channels more than others you can create your own tailor made TV guide using the Favourites button that shows what s on your favourite channels at a glance Find out how by turning to page 13 What do you fancy watching There are two ways to watch Virgin TV Either e Watch live TV on a whole range of channels e Or pick from our massive library of TV Film and Music On Demand That way you get the best of all worlds top live TV and a massive stash of the best comedy drama and film On Demand How to choose channels If it s live TV you re after there are 3 easy ways to find out what s on Use the TV Guide The TV Guide shows every channel available Any channels that you aren t subscribed to will be greyed out Press Home or Guide and choose TV Guide to get a complete picture of what s on when Flick to page 12 to find out m
8. ce TV Choice means you can take your pick from the virtually inexhaustible library of great dramas cutting edge comedy and award winning documentaries If you re on our XL TV package it s included in your subscription too so you can watch as much as you like Check it out on page 15 10 13 Using Favourites There are two easy ways to use your Favourites e Either press Favourites on your remote or press red when you re in the Mini Guide e Then use the Up Down Left and Right arrow buttons to scroll through them e And press OK to skip straight to that channel 3 Favourites Create your own TV guide If there are some channels you watch more than others you can create a list of your favourite ones It works just like a tailor made TV guide showing you only what s on your favourite channels Your Favourites also work like shortcuts letting you get straight to the TV you want to watch without having to scroll through the rest of the channels Setting your Favourites You can add or remove channels from your Favourites any time you like via the Home Page e Press Home or Guide Guide e Choose Settings e Select your favourite channels from the list then press OK to add them and OK to remove them CHOOSING CHANNELS 3 EASY WAYS TO WATCH WHAT YOU WANT 2 Mini Guide A handy guide for channel hoppers We ve got a mini version of the TV Guide too It appears each time you chan
9. d in the Mini Guide 14 Volume Turns the volume of the Set Top Box up down These controls can also be used to set the volume of your TV 15 Channel Up Down Lets you hop from channel to channel 16 OK Allows you to select an option from any menu 17 Arrows Lets you play pause rewind fast forward and stop the On Demand service Also lets you navigate the TV and menus 18 Coloured buttons Clever shortcuts to help you navigate faster including the all important red 19 Number buttons Allow you to change channel and make menu selections IT S EASY TO USE You will have one of two remote controls See page 5 or page 7 1 Power Switches your Set Top Box in and out of standby mode 2 Favourites Takes you to your Favourites menu That s your own tailor made TV guide with the channels you watch most often 3 Help Offers help about the screen you re on 4 OnDemand Takes you to On Demand 5 Settings Takes you to the Settings menu 6 Page Up Down Only when page up or down is available 7 Interactive Takes you directly to the Interactive Menu 8 Guide Home Takes you to your TV Home Page where you can access your TV Guide On Demand Interactive Services TV Settings and Help amp Info 9 TV Returns to the TV channel and displays the Mini Guide 10 Mute Turns the sound off and on 11 Back Returns to the previous menu or channel TV volume control feature may not be available
10. de to our V service where you can record two channels directly onto your V Box whilst watching a third It makes recording so much easier and you ll never need to set a video to record again If you do not have a V Box give us a call on 0845 454 1111 How do I set my Virgin Media remote control to control the volume of my TV e Press Home or Guide Guide e Select Help amp info e Select Help with your remote control e Follow the instructions on screen Can my Virgin TV service be moved from one room to another Yes we can send one of our expert installers round to help move it for a small charge Don t forget you can also add up to 2 more Set Top Boxes if you like What happens if I move house We can check if your new home supports Virgin Media services Just visit virginmedia com enter your new postcode and see Last but not least The safety bit Your Set Top Box fully complies with international safety standards Warning Remember that if you touch the mains electricity you can receive a severe electric shock that can kill To avoid accidents follow these simple rules to look after your box HAVING PROBLEMS Picture gone funny If the picture appears blue green or red that s because your scart connection lead is loose make sure it s pushed in tight at both ends PIN won t work If you ve tried the correct PIN a couple of times it could be that one of your family has changed your
11. e job pages MAKE YOUR TV DO MORE Your Virgin TV brings you even more than top telly It opens a whole world of gaming news and info See for yourself by pressing Home or Guide Guide selecting Interactive and taking your pick Think of it as a special area of interactive content designed just for your telly You ll find things in here that are designed only for Virgin Media customers Access to the Interactive area is completely free and the best thing is you don t need to use your telephone line to receive it So take a look around and see what takes your fancy Lots of it is free and if you do have to pay for extra bits and bobs RED BUTTON Pressing red doesn t cost you a penny it just takes you to a menu of interactive services and if these do cost anything it ll be clearly marked so you can stop whenever you want GET READY FOR ACTION Whenever you see the red button or another on screen prompt appear on your TV you can press red on your remote and go interactive If you prefer you can make it disappear by pressing blue There s loads to discover On Demand music and TV not to mention different broadcast options including BBC iPlayer which shows the last 7 days BBC programmes for free 16 e For your safety never remove the top of the Set Top Box e Make sure all electrical connections are secure e Before you plug the Set Top Box into the mains and switch it on conn
12. e of what you can find On Demand on your Virgin TV right now You can catch the very best dramas cutting edge comedy top kids programmes and award winning documentaries now Plus you can watch them all back to back The best thing is it s all absolutely free To watch Virgin Central flick to channel 119 and press red or find it in More On Demand Catch Up TV Watch the pick of last week s TV now Sometimes we re just too busy to get home for our favourite programmes Catch Up TV stores the pick of the last 7 days of TV so you can watch it now or later This includes programmes from BBC iPlayer and 4oD that you can watch whenever it suits you best Catch Up TV doesn t cost a penny extra either Option two from your TV Home Page EEG iPlayer 4 6 on demand 14 SETTING YOUR PIN e Choose Parental Control Settings e Enter your PIN e The Parental Control screen will show you what measures you can put in place to protect your little people e When you have made your changes press OK to save and return to the settings menu Locking and unlocking TV channels e Press Home or Guide Guide e Choose Settings e Select Locked Channels e Enter your PIN e Select the channels you d like to lock or unlock by pressing OK e You can also hide all adult channels by pressing yellow e Press back to keep your changes and exit GET PROTECTED To give absolute peace of mind your
13. ect all the leads from it to your TV video and any other equipment e Similarly if you need to disconnect equipment from your Set Top Box switch the power off and unplug the Set Top Box from the mains first e Don t ever try to disconnect your Set Top Box from the Virgin Media cable connection The perfect place for your Set Top Box e Place it somewhere well ventilated not too damp cool or hot e Don t let anything cover the top of the Set Top Box e Make sure there are no drinks vases or anything that might spill near it either Your Set Top Box and the mains supply If you look at the label on the base or back panel of the Set Top Box that tells you the correct mains supply for it Don t connect the box to a different supply The lead supplied with the Set Top Box comes ready fitted with a plug and has a connector at the other end Connect the Set Top Box to the lead before putting it into the mains socket If you want to disconnect the Set Top Box from the mains it s important to unplug the lead from the mains before removing the connector from the Set Top Box If you are in any doubt about the mains lead plug or connection contact a qualified electrician If you have any more questions go to Home or Guide and select Help amp Info 19 onto VHS DVD R whilst watching another channel you will still need the channels received by the aerial on your roof A much better solution would be to upgra
14. ew PIN with the installer when they visit or if you don t it defaults to either 1234 or 0000 If you d like to change it again here s how e Press Home or Guide Guide e Choose Settings e Select Change your PIN enter your existing PIN and follow instructions from there Just to let you know if you accidentally enter the wrong PIN more than three times your TV account will be locked If this happens wait 15 minutes and try again If your PIN still won t work call our team using the contact details on the back page of this guide Sky Movies may be broadcast with compulsory PIN access Pausing and Rewinding On Demand There you are feet up enjoying a rip roaring action flick on Movies on Demand and the phone rings You could ignore it or you could pause the action with one touch of a button You can also rewind and fast forward to your hearts content Here s how e Press pause to stop the action e And then press it again to resume e Press rewind if you ve missed a bit e Press fast forward to skip stuff e Press stop CO to leave the On Demand video Movies Who wants to trek off to the video store or wait for the next DVD to arrive by post when you can hire a film without even leaving your sofa There are over 500 films to choose from including the latest blockbusters and classics Everyone can get them and you only pay for what you watch Find out more on
15. ge channel to show you what s on now and next You can also make the Mini Guide appear and disappear anytime you like by pressing TV D on your remote control What s good about the Mini Guide e You can use the Mini Guide to check what s on other channels without actually changing channel Just press the left and right buttons on your remote If you see something you d like to watch just press OK to get straight there e If you re wondering what s on the same channel later just use the up and down buttons to scroll through the schedule e You can also get info about the programmes by pressing the info button If you like to be organised you can use the Mini Guide to remind yourself about a programme before it starts Just open the Mini Guide select the programme and press OK There are two options a simple alert reminder where an info box pops up on screen just before the programme starts or a reminder which switches channel automatically when the show starts How clever 1 TV Guide Your complete guide to what s on when If you d like to check out what s on for the remainder of the day you can get the complete picture by using the TV Guide To use the TV Guide e Press Home or Guide Guide e Then choose TV Guide from the menu to see all the channels e Just scroll up and down and press OK to select what you want to watch e It Il show you what there is to watch during
16. of print 15 ON DEMAND 500 FILMS 1000s OF TV SHOWS AND MUSIC VIDEOS Movies On Demand 500 films all starting now as soon as you press play Fancy a film It s never been this easy and you don t even have to move Take your pick from over 500 films right away without even having to leave the sofa The clever thing is they all start as soon as you press play Plus you can pause and rewind them just like a DVD All our TV customers can get films On Demand You only pay for what you watch and we ll always tell you clearly how much each film costs so there won t be any surprises on your bill Option three from your TV Home Page Music On Demand 1000s of music videos at your beck and call Why wait for your favourite videos to get played on the music channels when you could play them anytime you like with Music On Demand From old skool classics to the best new bands you can take your pick of our music video collection Watch them one by one or choose a whole playlist to provide the beats If you re on our XL package watching music videos On Demand is free If you re on our MP package or M package you can watch as many as you like on a pay per play basis Option four from your TV Home Page Virgin Central Drama Comedy Kids Action Your taste of TV On Demand now On Virgin Media All free Wondering what this TV On Demand business is all about Well Virgin Central gives you a tast
17. ore YOUR SPEEDY GUIDE TO GETTING STARTED CAN T WAIT TO GET UP AND RUNNING The Home Page Now that you ve got Virgin TV there s loads of extra stuff to discover To find out what you need to go to the TV Home Page Just press Home on your remote control or if you haven t got a Home button press Guide Guide Now you re at the TV Home Page where the world of Virgin TV will open up for you How to use Use the Up and Down buttons to scroll through the options and press OK to select an option You can use the number keys on your remote as a short cut It s even quicker That s the skill factor done Home Up Down numbers OK Your Set Top Box may look different to this one Getting started Let s start with your Set Top Box It s the brains of your Virgin TV e Switch on your TV set press Power Standby GD on your Virgin Media remote control and you re off e If you still have no picture switch your TV to the AV channel tuned to Virgin Media Setting your PIN To watch some TV programmes and films On Demand you ll need to enter a PIN first That s because some content is only suitable for over 12s over 15s or over 18s If you want to set extra Parental Controls on your account you can We can show you how on page 17 It is really important to protect the little ones with an appropriately secure PIN When your Set Top Box is set up you can agree your n
18. page 14 Music Think of your Set Top Box as your own personal music player There are over 1000 music videos plus a whole range of concerts from artists such as Beyonc or Bob Marley to choose from If you re on our XL package you can watch as much as you want If you re on our L package or M package you can pay per play Find out more on page 14 Live Events Fancy catching the big fight live You can with Virgin Media Events such as pay per view boxing or wrestling are available through our On Demand menu Just go to More On Demand then choose Live Events GETTING STARTED Continued On Demand As a Virgin TV customer you have a whole stash of top quality TV films and music to dip in and out of when you want to Any chargeable On Demand content is available for 24 hours from purchase time When you go to the On Demand menu it shows the price of the content Virgin Central Virgin Central gives you a taste of what s available On Demand from the best comedies to cutting edge drama It s available free to all our TV customers Flick to page 14 to find out more Catch Up TV Catch Up TV stores the pick of the last seven days of TV so you can watch it now or later This includes programmes from BBC iPlayer and 4oD that you can watch whenever it suits you best It s also available free to all our TV customers Find out what been missing on page 14 TV Choi
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