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1. min 0 max 65535 Page 16 QA WIN32 QA WIN32 Chapter 2 Note If you do not specify group parameters for a test and set the same test to run more than once in the script the test parameters set for the first instance of the test will be used for all instances of that test Otherwise the group parameters will override test parameters However if you include different group parameters for each instance of the test that is run more than once the group parameters set for the last instance of that test will be used for all instances of the test Running a custom test script To run a custom test do the following 1 From the main menu select File Open Custom Test Script The Open dialog box opens 2 Navigate to the directory where the script is located In File name enter the name of the script 3 Click OK to open the script Click Cancel to close the dialog box without opening a script 4 Press the Custom Test button Note If you have the Stop on Fail option selected the custom test will stop running if it encounters a failure If you want to run all tests regardless of a failure turn this selection off See Changing Test Options for more information Note If your system lacks support for any tests in the custom test script for instance if there is no audio card then the line Group not available is written to the file CstScrEr Txt for each such test This can happen if you created the script on a different2. 1 Double click the setting you want to change A cursor will appear 2 Make whatever changes you want to make to the setting 3 Click outside of the test setting Customizing a test script QA WIN32 allows you to select and save a sequence of tests The saved test sequence is called a script If you know that you always want to run a certain selection of tests you should set up a customized test sequence and save the sequence as a script You can also write a test script using any text editor or Eurosoft s script writing utility VOAScript To customize a test sequence do the following 1 Select Tools Customize Test 2 Using the icons select the tests you want to run Tests marked with a v are tests selected Click on a test to select or deselect it You can check the group name or component name to select an entire group or component Note If you want to run most but not all tests click the Select All button Then deselect the tests you do not want This is useful if you are running most but not all tests Likewise if you only want to run a few tests click the Deselect All button to clear the test list Then select only the tests you want to run Note By default the tests of the Custom Test script QAWin32C dat are selected 3 Change any test settings Highlight the test you want to change Right mouse click and select Properties Select the Test Settings tab Double click a setting to make changes to it 4 C
3. pc SOT solutions 1i QA WIN3 2 gt User Manual Nobody checks out PCs better than Eurosoft Eurosoft PC Reliability Solutions QA WIN32 User Guide and Reference Manual Eurosoft UK Ltd 3 St Stephen s Road Bournemouth Dorset BH2 6JL England Tel 44 0 1202 297315 Fax 44 0 1202 558280 EMAIL info eurosoft uk com Web Site http www eurosoft uk com 102004MVQAPV8 33 Eurosoft UK Ltd Head Office 3 St Stephen s Road Bournemouth Dorset BH2 6JL United Kingdom Tel 44 0 1202 297315 Fax 44 0 1202 558280 Email info eurosoft uk com Website www eurosoft uk com Information amp Sales Europe info eurosoft uk com United States info eurosoft us com Pacific Rim info g eurosoft au com CONTACT DETAILS Eurosoft US Inc North American Sales Office Suite 101 One Davol Square Providence RI 02903 USA US Toll Free Tel 1 888 980 9595 International Tel 1 401 751 9595 Fax 1 401 751 0088 Email info eurosoft us com Website www eurosoft us com Support Europe support eurosoft uk com United States support eurosoft us com Pacific Rim support a eurosoft au com Copyright O 1988 2004 Eurosoft UK Ltd All Rights Reserved No reproduction of any kind in part or whole is allowed without the express and prior written approval of the company its authors or publishers DISCLAIMER Eurosoft UK Ltd has endeavoured to meet all technical areas associated with the p
4. test lt title gt tag 204 End Sector 204 End Sector Changing the order of tests in a test script 10 spotlight mpeg metric lt pctg gt percent 8 max mid One of the advantages to writing your own test scripts is the ability to change the order in which QA WIN32 executes tests QA WIN32 reads each script in the order that it was written hence if you change the order of the tests in the script you will change the order in which QA WIN32 executes them You can even have QA WIN32 repeat tests later in the script Note that script entries must follow certain syntax rules OQA WIN32 Page 15 Chapter 2 QA WIN32 Note that you can only change the order of tests by using a text editor to manually create or edit an existing script An easy way to do this is to use QA WIN32 to generate a custom test script and then use a text editor such as Notepad to do the editing Finally in order to run tests in the order they are written in a script you must have entered the keyword runtestsinorder 1 at the top of the script file 0 disables the feature as follows set runtestsinorder 1 Below are some examples of how to change the order of tests in a script file The first example demonstrates how to set the Basic Operation Test of the Audio Group to run after Quick Test of the Memory Group select 1000 1 212 group param 1000 1 Test Block Size KB 14336 min 4 max 65536 group para
5. HQ Memory 8m Motherboard amp Q Multimedia meee This area displays groups This area displays information related to the components and tests Use the current tab and buttons to expand or contract the view To run a group of tests press the group s ic second toolbar To see a listing of all tc in each the butte Changing the Information View When QA WIN32 opens six tabs are visible General Test Information Device Information Test Settings Test Results and Results Log To change the information view do the following 1 Select View Customize Information View 2 Select Tile View or Tab View Tab View displays the windows on top of each other with one window visible at a time Tile View displays the available tabs and the information contained in those tabs 3 Select the windows you want displayed Note In Tile View neither the General nor the Device Information tabs are available To switch windows in Tab View click on the tab you want to view If you are in Tab View and want to display the windows in Tile View select View Tile View from the View menu To turn the status bar off select Status Bar from the View menu Note If you deselect any windows with the Customise Information View dialog box then close QA Win32 the next time you re start the application these windows will still be deselected To view them again you must reselect them Note The Test Info
6. machine to the one you re running it on or if you used a text editor or VOAScript QA WIN32 Page 17 Chapter 2 QA WIN32 Using command lines In addition to double clicking the application icon QA WIN32 can be run from the command line with a number of command line options Open a command prompt Select Run from Start Button on the Windows Taskbar type cmd or command on Windows 98 ME and NT and navigate to the QA Win32 folder and launch the program as follows QAWIN32 options where options are one or more of the following Note the program name and all command line options are case insensitive C C lt filename gt Sets the Custom Test script to the specified filename This script will be run when the Custom Test option is selected Note by default the Custom Test script is set to QA Win32C dat Q Q filename Sets the Quick Test script to the specified filename This script will be run when the Quick Test option is selected Note by default the Quick Test script is set to QA Win32Q dat F F filename Sets the Full Test script to the specified filename This script will be run when the Full Test option is selected Note by default the Full Test script is set to QA Win32F dat R R Opens QA Win32 runs the Custom Test script and then closes the application By default the Custom Test script is QA Win32C dat however a different script can be run if this option is used i
7. one test To run one test do the following 1 Inthe Test List click the next to the group This will list the tests in that group 2 Choose the test you wish to run 3 Double click that test or Highlight the test and press the Start button on the toolbar Running a combination of tests You can select a variety of tests from the Test List to run as a series This includes individual tests components or entire groups To select a combination of tests do the following 1 Press the button to expand the Test List 2 Select the first test component or group you want to test 3 Using the CTRL key select each additional test component or group you want to test To select a series of tests components or groups use the SHIFT key 4 When you are finished selecting tests press the Start button Printing reports From the Report menu you can choose to display a Hardware Configuration Report or to print either a Full or Summary Report of your testing session The Hardware Configuration Report displays hardware configuration information in a dialog box This is the same information as is obtained by running the System Information group s Hardware Configuration test test 205 Of the printed reports the Summary Report contains the following information Product Information Test Summary a list of the groups tested and whether the group passed or failed it does not list individual tests run If a single t
8. silently coerced to the upper or lower bound of that type as appropriate Additional syntax features and restrictions Keywords e g group true are case insensitive In all but two cases a sentence must appear on one logical input line delimited by eol The exceptions involve sentences terminated with open C comments or continued C strings Logical input lines may be continued with Two comment styles are supported delimits a comment that terminates at eol Bourne Shell comment format A standard C comment which does not nest may be opened across more than one logical line Page 14 QA WIN32 QA WIN32 Examples Selecting and Unselecting Action lt select gt lt unselect gt Unselect all tests for COMI unselect Unselect the MEM group s Pseudo Random Address test unselect Select all hard disk tests select Setting Parameters Action grp param lt grpid gt Set MEM scatter iterations at 10 group param 1000 Set MUL MPEG test file to spotlight mpeg group param 2500 Setting Metrics and Percentages Action grp param lt grpid gt Set IDE parameter End Sector to percent 8 max test param 2800 Set IDE parameter End Sector to mid test param 2800 lt grpid gt 300 1000 400 lt lun gt lt lun gt lt lun gt lt title gt lt tag gt lt test gt 211 Chapter 2 lt data gt Scatter Iterations MPEG Test File
9. unless a lun of 0 is specified Test s normally range from 201 to N but a test of 0 implies that the operation applies to all tests for the specified lun title string that uniquely identifies a group or test parameter Titles are specified by the designer of a diagnostic DLL General semantics A lt title gt is treated as a case insensitive object i e case insensitive comparisons will be used when scanning for a match against API I97 diagnostic data Assigned data is rejected if it exceeds a parameter s max and min bounds Assigned data is rejected if its type is incompatible with the target parameter s type e g assigning string to a numeric parameter assigning bool to a numeric parameter assigning metric to a bool or lt string gt etc Metric values are extracted directly from parameter information supplied by diagnostic designers i e each numeric test parameter has a default value as well as a minimum and maximum value The mid metric is computed using this formula parameter min parameter max 2 The lt pctg gt value is computed as a simple integer percentage of the parameter s min mid or max value The first lt pctg gt argument must be gt 1 greater than or equal to one and lt 500 less than or equal to 500 If the computed percentage exceeds the range of the parameter s data type for example the range of a short the range of an unsigned long the result is
10. 4 Test cycle A single pass of a completed set of tests either on a single test a group of tests under a test category or selected tests under multiple categories One pass is equal to one test cycle two passes are equal to two cycles etc Test log A file or printout which records or logs the results encountered during testing Test pass See Test cycle Throughput The speed with which a computer can process data The throughput is dependent upon the configuration of the computer which includes its internal processing capability the efficiency of its operating system and other software and its input output capability QA WIN32 3 Eurosoft pc reliability solutions Eurosoft UK Ltd Head Office 3 St Stephen s Road Bournemouth Dorset BH2 6JL United Kingdom Tel 44 0 1202 297315 Fax 44 0 1202 558280 Email info eurosoft uk com Website www eurosoft uk com Eurosoft US Inc North American Sales Office Suite 101 One Davol Square Providence RI 02903 USA US Toll Free Tel 1 888 980 9595 International Tel 1 401 751 9595 Fax 1 401 751 0088 Email info eurosoft us com Website www eurosoft us com Information amp Sales Europe info eurosoft uk com United States info eurosoft us com Pacific Rim info eurosoft au com Support Europe support eurosoft uk com United States support eurosoft us com Pacific Rim support eurosoft au com www eurosoft uk com
11. ar The bottom of the screen is divided into two panes The left half contains a listing of all groups group components and tests You can change this view by pressing the A Bi buttons or the amp icon in the Tree View The right half of the screen is divided into six tabs General Test Information Device Information Test Settings Test Results and the Results Log Click on a tab to change the view to that tab You can also tile the tabs To tile the view choose Tile View from the View menu This displays Test Results Test Information Test Settings and Results Log By default QA Win32 starts in interactive mode enabling tests that require user input to be run To change to non interactive mode deselect the View Interactive menu option Note tests that require user input will now skip Note if you change to non interactive mode and close QA Win32 the next time you re start the application it will remain in non interactive mode QA WIN32 QA WIN32 Chapter 2 QA Win32 File View Diagnostics Report Tools Help Start Stop Q Dues P Custom amp irre This is the Utiities toolbar General Device Information Test Re Click on a tab to view that tab s information To run a Quick Test press the Quick Test buttc To change to a tiled 3 toolbar view select View Tile View To run a Full Test press the Full Test button toolbar tz Floppy Disk B E Hard Disk gt LPT Patt
12. e gt tag data lt title gt string lt data gt lt string gt integer bool metric lt pctg gt bool true false metric min mid max lt pctg gt percent integer metric Specific semantics lt grpid gt unsigned integer representing a group that was loaded by a UI integer signed unsigned sequence of digits may be preceded by 0x or 0X to denote a hex value lt lun gt unsigned integer representing a lun associated with a loaded group Luns normally range from 1 to N but a lun value of 0 implies that the operation applies to all luns in the group A lun is a logical unit number and represents each device in the group on the machine i e if you have two COM ports you would have Lun 1 representing COM1 and Lun 2 representing COM2 lt string gt any ASCII data delimited by Use the standard C escape sequence to include a delimiter within a string No other C escape sequences are supported although strings may be continued with lt EOL gt as in ANSI C lt tag gt unsigned integer representing a parameter tag ID which uniquely identifies a group or test parameter Tag IDs are created by diagnostic DLLs QA WIN32 Page 13 Chapter 2 QA WIN32 lt test gt unsigned integer representing a valid test for a group loaded by a UI The requested action will be applied only to tests associated with the specified lun
13. ed for PC local area networks Application programs use NetBIOS for peer to peer or client server communications Pass One complete input processing or testing cycle in the execution of a computer program or testing procedure Path The location of or route to data on some type of storage medium For example the location of a file on a computer s hard disk In a more specific sense path can refer to the directories and sub directories where programs should look for particular executable files if they are not found in the current directory This is generally set up in an AUTOEXEC BAT file in the root directory of the hard disk RAM Random Access Memory The memory a computer uses to run programs Serial ports The communication ports of the computer that allow you to hook up to a modem mouse printer or other serial device s All data moves sequentially over the same wire one bit after another Generally slower than a parallel device but information can be sent further over this type of connector before the onset of signal degradation Addressed by the computer as COMI COM2 etc TCP IP Transmission Control Protocol Internet Protocol A set of protocols developed to allow for communication between different types of computer systems For example the File Transfer Protocol FTP provides file transfer capability and the Simple Mail Transfer Protocol SMTP provides email capability Page 23 Glossary Page 2
14. el 44 0 1202 297315 Fax 44 0 1202 558280 Email support eurosoft uk com Website www eurosoft uk com Eurosoft US Inc Support Office 310 Third Avenue NE Suite 108 Issaquah WA 98027 3346 USA Tel 1 425 369 8582 Fax 1 425 642 8088 Email support eurosoft us com Website www eurosoft us com Support Europe support eurosoft uk com United States support eurosoft us com Pacific Rim support eurosoft au com This page is intentionally left blank Table of Contents Chapter 1 Before You ERIM snose Ein E UE TR NUUS MIR iba seivita 1 Abo tthis DOOR bp RM Ee REECE a ang ike Dr M e e aa ea dd 3 System Requirements vises oiu e maid On CHR Mani U nd e p p REA REA Ran App P dr Dr ear 3 Chapter 2 Of CANNE 5 Starting CAC VN LIND aiia ade cop Bag ians aisant aian Meta bibi baise dtd Marine nrbi 6 Changing the Information VIewauscertitelso tues emo ffe hotter ote eds 7 Other ways of changing the appearance of QA WINJ32 ssssseeseeeeeeee y Changinet st options innne ai e A EAA EA E state revives ET dia TEANG NE 8 R nnine a Quick Testorn iro a A Ea E Aa ad N cp LE 8 R nning a Full Test inier tre rri o n a a a a 9 Testing X eTOuUP oinn E NAS NTR TEETE aA AEE O NS 9 Testing ONEC OHA POMC Aisone e d eae da da Falsa i GA uet A it 9 Iani one testis vasi amt cendar ec dentin nt c Rel rk eu t en bur aS 10 Running a combination of teste s eae terimesie se Usb therein ni ERO TIRAS 10 Printi
15. est in a group fails then the report displays the group status as FAILED The Full Report comprises the Summary Report followed by a breakdown of the individual test results in each group Note Neither the Summary nor Full Report can be printed from Windows PE Page 10 QA WIN32 QA WIN32 Chapter 2 Results log file The results of each test session are displayed on the Results Log tab and written to the log file testing log Each entry in the log file is preceded by a string of numeric fields representing data such the date time group and test number and test status For instance the following example interprets a typical entry s numeric fields 04222003 1203 300 207 1 2 3 1 Starting Word Length Test QA WIN32 The first field is the month day year before the first colon So this log was run on April 22nd 2003 The next field prior to the second colon is the time which in this case is 12 03 PM This is a 24 hour clock The next field up to the third colon is the group number In this case the group number is 300 for COM The next field up to the fourth colon is the test number In this case COM Test 207 Word Length Test is being run The next field up to the 5th colon is the LUN number This indicates which item is testing if you have multiple items such as hard drives In this above example COM1 is being tested The next field up to the 6th colon is the Type of Message Here s a list of the po
16. et Running a Quick Test MT Page 8 QA WIN32 allows you to perform a quick check of your system The Quick Test is a default set of tests designed to run quickly and test the majority of the hardware in your system If your system lacks support for any of these tests for instance if there is no audio card then the line Group not available is written to the file QckScrEr Txt for each such test Note Be aware the Quick Test contains a potentially destructive IDE drive test The only way it would be destructive is if the system is restarted prior to the test completion or if the system locks during the Zone test for the IDE drive The Quick Test also involves interactive testing that requires the user to actively participate by using the mouse and keyboard To run Quick Test do the following Select Diagnostics Ouick Test Or i i Click the Quick Test button on the toolbar QA WIN32 QA WIN32 Chapter 2 Running a Full Test NYE C QA Win32 allows you to perform a full check of your system The Full Test is a default set of tests designed to test the majority of the hardware in your system For each device tested the entire test group is run If your system lacks support for any of these tests for instance if there is no audio card then the line Group not available is written to the file FulScrEr Txt for each such test Note Be aware the Full Test contains potentially destructive IDE drive tests and de
17. fault OALL Starts QA WIN32 without any groups QA WIN32 Page 19 Glossary OQA WIN32 Glossary ASCII American Standard Code for Information Interchange Pronounced ask ee An ASCII file is a data or text file that contains characters in ASCII format An ASCII file can be used as a common format for data exchange for example between two software applications that use their own particular data format but are also able to convert data to and from the ASCII file format AUTOEXEC BAT file A batch program that is run on your PC every time it is turned on This file can contain any commands that you want to be carried out when you start your PC Each line in this file represents a command string that you can also type at the DOS prompt The AUTOEXEC BAT file is run immediately after the commands in the CONFIG SYS file are carried out at system startup The AUTOEXEC BAT file is normally located in the root directory of your startup disk usually drive C BIOS Basic Input Output System The software that controls the functioning of the input and output devices connected to the computer such as a monitor keyboard mouse or printer Bus A common channel or path for transferring data and electrical signals either internally between components in a computer or externally between devices connected in a network CMOS Complementary Metal Oxide Semiconductor A type of MOS chip that provides less power consumptio
18. lick OK to accept setting changes Click Cancel to close the dialog box without accepting changes 5 Click OK to save the custom sequence Click Cancel to close the dialog box without saving the sequence 6 From the menu bar select File Save Custom Test Script As The Save As dialog box opens Navigate to the QAWIN32 directory or other directory where you want the script located In File name enter the name of the script If you want to overwrite the current custom script select File Save Custom Test Script Page 12 QA WIN32 QA WIN32 Chapter 2 7 Click OK to save the script Click Cancel to close the dialog box without saving Note If you do not save the current session as a script you will not save the custom test information The custom test setup is lost once you exit QA WIN32 unless you save it Writing a test script You can write a custom test script using any text editor The file must follow certain syntax and must be saved as a dat file Examples are shown below The available syntax is lt Start gt lt sentence gt lt sentence gt sselect lt unselect gt lt grp_param gt tst param select select lt grpid gt lun lt test gt lt unselect gt unselect lt grpid gt lun lt test gt lt grp_param gt group param lt grpid gt lun lt title gt tag data tst param test param lt grpid gt lun lt test gt lt titl
19. m 1000 1 Memory Test Level 3 min 1 max 3 group param 1000 1 Test with caching enabled True group param 1000 1 Memory Allocation Method 2 min 1 max 3 select 3600 1 201 test param 3600 1 201 Input Device 0 min 0 max 1 group param 3600 1 Test Frequency Hz 1000 min 50 max 5000 group param 3600 1 Test Level 16383 min 3276 max 65535 group param 3600 1 Master Volume 32767 min 0 max 65535 The following example demonstrates how to set the Basic Operation Test of the Audio Group to run both before and after the Quick Test of the Memory Group select 3600 1 201 test param 3600 1 201 Input Device 0 min 0 max 1 group param 3600 1 Test Frequency Hz 1000 min 50 max 5000 group param 3600 1 Test Level 16383 min 3276 max 65535 group param 3600 1 Master Volume 32767 min 0 max 65535 select 1000 1 212 group param 1000 1 Test Block Size KB 14336 min 4 max 65536 group param 1000 1 Memory Test Level 3 min 1 max 3 group param 1000 1 Test with caching enabled True group param 1000 1 Memory Allocation Method 2 min 1 max 3 select 3600 1 201 test param 3600 1 201 Input Device 0 min 0 max 1 group param 3600 1 Test Frequency Hz 1000 min 50 max 5000 group param 3600 1 Test Level 16383 min 3276 max 65535 group param 3600 1 Master Volume 32767
20. n conjunction with C filename For instance myScript dat R will open QA Win32 run the script myScript dat and then exit DIR directory Sets the working directory to a different directory Useful in re routing test logs Note the specified directory must already exist otherwise an Invalid Directory dialog box will be displayed at start up For instance DIR c testdir NoSplash Does not display the QA WIN32 start up banner FACTORY Runs QA Win32 in non interactive mode The user will not be prompted for test items such as loopback plugs and interactive tests for instance the mouse tests will skip Can be usefully combined with R to run the custom script automatically in non interactive mode I lt grp gt Starts QA WIN32 only loading the group specified where lt grp gt is the group name without the dll extension Note to load more than one group repeat the I lt grp gt parameter for instance 1 AUD I CDN I LPT loads groups AUD CDN and LPT only Page 18 QA WIN32 QA WIN32 Chapter 2 O lt grp gt Starts QA WINB2 omitting the group specified where lt grp gt is the group name without the dll extension Note to omit more than one group repeat the O lt grp gt parameter for instance O AUD O CDN O LPT loads all supported groups except for AUD CDN and LPT IALL Starts QA WIN32 loading all groups supported by the system s hardware and software this is the de
21. n than standard MOS chips It contains the official configuration settings for the system Comma Separated Value CSV file A record layout that separates data fields with a comma and usually surrounds character data with quotes This type of file can be imported into many different types of databases and spreadsheets COM port The communication ports of the computer that allow you to communicate via modem or to control a mouse or other serial device All data moves sequentially over the same wire one bit after another Generally slower than a parallel device but information can be sent further over this type of connector before the onset of signal degradation Addressed by the computer as COMI COM2 etc Page 21 Glossary Page 22 CONFIG SYS file A text file that contains commands to configure your PC s hardware components such as the keyboard mouse and printer so that the operating system and other applications can utilize them A primary purpose of this file is to initiate the drivers for peripheral devices that have been added to the system This file is normally located in the root directory of your startup disk usually drive C When the operating system starts it carries out the commands in the CONFIG SYS file before the AUTOEXEC BAT file is run Configuration file A file that contains information about a specific computer program user or file CSV See Comma Separated Value dBASE file One of the p
22. ng TOpOblS seias wry p Merron n un oaa RU eto toti eo foni Dad de 10 semuis log Dl ooo nn CORE NORD DE uM d PR Eq ores 11 Changing test SeLBIDB S oisi D AU DAS EURO NE I dues AMO I RI E e RA 12 CUSTOMIZING a LOSE SCHIpL une A b Haare Fiabilit vita eed birra da 12 Witing test SCPLDEL dea ase e Pope iai eV lene ordei dur end Fake Pa Fran 13 Changing the order of fests in a test Seript eo iere teet reed eR IR etas ER per IARE 15 RUN Pa cu st m test SCRE sen aust hone a a A a iias 17 SACO TA ATA lies roD E A AEA AA a E ORNAS 18 CUO SS ANY ssc cacao E E E A E E E E 21 This page is intentionally left blank Before You Begin Chapter 1 Before You Begin Inside this chapter B About this Book W System Requirements QA WIN32 Chapter 1 Before You Begin Page 1 Chapter 1 Page2 Before You Begin QA WIN32 is the ultimate in Windows PC diagnostic software QA WIN32 provides the flexibility technical service personnel require QA WIN32 provides an extensive set of advanced diagnostic functions for end users service and support professionals and factory technicians to troubleshoot even the most difficult PC problems The QA WIN32 diagnostic application has the following key features to help you in your troubleshooting efforts W Advanced Diagnostic Tests QA WIN32 diagnostic tests reliably identify most problems associated with the major components of PC compatible systems It tests the system board CPU NPU and chip
23. r input in procedures email addresses and web URLs System Requirements W Pentium Pentium II Pentium III Pentium IV or higher compatible computer E Sufficient memory to run Windows 9x or higher W ISA VESA Local Bus PCMCIA or PCI system bus WB CDROM DVD Disk Drive W Windows 9x or higher operating system QA WIN32 Page 3 Chapter 1 Before You Begin This page is intentionally blank Page4 QA WIN32 QA WIN32 Chapter 2 QA WIN32 QA WIN32 Inside this chapter Starting QA WIN32 Changing Views Running Tests Printing Reports Creating Scripts Command Line Parameters Chapter 2 QA WIN32 Page 5 Chapter 2 QA WIN32 You can access the help system at any time from within QA WIN32 You can also access help without running QA WIN3B2 This can be accomplished by double clicking qawin32 hlp located in path QAWINSB2 To access the help system from within QA WIN32 do the following 1 Select Help Help Topics Help will display 2 Select the Help Topic you want to read Or 1 Click the Help button 3 on the top toolbar Help will display 2 Scrollto the Help Topic you want to read Note Help cannot be displayed on Windows PE Starting QA WIN32 Page 6 After you launch QA WIN32 the application appears in a full screen At the top of the screen you see the QA WIN32 menu Under the menu are two toolbars The first is the Utilities Toolbar Underneath the Utilities Toolbar is the Group Toolb
24. rincipal database standards Created by the Ashton Tate Corporation dBASE was the first comprehensive database system for personal computers Device Each of your computer s hardware components such as the keyboard monitor printer and disk drive Each device has characteristics that can be customized Device driver A program that controls the operation of a device often a peripheral device attached to a computer such as a printer The operating system includes basic drivers other drivers may need to be added when additional devices are installed Disk partition A logical portion of a disk that organizes smaller blocks of data to be handled more efficiently and conveniently DOS Disk Operating System A generic term for operating system The operating system and its associated utilities provide all of the basic functions the computer and most software need to operate properly All personal computers require some type of DOS The PC uses MS DOS or PC DOS or other types of DOS Interrupts See IRQ QA WIN32 QA WIN32 Glossary IRQ Interrupt ReQuest A signal that a device issues to the Interrupt controller in the PC when it wants the processor s attention at which time the CPU temporarily suspends program execution and services the interrupt After the interrupt has been processed program control is again returned to the interrupted program Log See test log NetBIOS A transport protocol commonly us
25. rmation pane is blank on Windows PE rtf files cannot be displayed on PE Other ways of changing the appearance of QA WIN32 QA WIN32 You may change the appearance of the interface by toggling the Tile View Group Toolbar Tree View and Status Bar menu items in the View menu Page 7 Chapter 2 QA WIN32 Changing test options Ml C NYE C There are 2 test options Stop On Fail and Lap Count Duration both accessed by selecting Options from the Tools menu If Stop On Fail is enabled QA Win32 will stop testing when it encounters a test failure by default this option is disabled The Lap Count Duration setting allows you to specify how long testing should continue either in terms of passes or duration in minutes the default setting is a duration of 1 minute Note If you specify a duration in minutes testing won t stop immediately when the specified duration passes Instead the currently running test or group will be allowed to complete first To turn on Stop on Fail do the following 1 Select Tools Options 2 Check the Stop Running When a Test Fails box 3 Click OK To specify how long testing should continue for do the following 1 Select Tools Options 2 Click on the down arrow 3 Select Lap Count or Duration Set the number of test runs or length of time for testing Note If you specify a lap count or duration and then close QA Win32 the next time you re start the application it remembers the value you s
26. roducts in this manual Any changes omissions or errors are of no liable consequence actual or otherwise to the company its authors or publishers Further any changes to the products or documentation may take place at any time without obligation of Eurosoft UK Ltd to notify any person of these changes Products mentioned or noted in this document are for identification purposes only and may be trademarks and or registered trademarks of their respective companies or owners Eurosoft UK Ltd 1988 2004 Pc Check QA and QAPlus are registered trademarks of Eurosoft UK Ltd PC Builder QA Win32 QA FE Service Center Virtual QA Virtual Pc Check CD Check ZeroData Preferred POST Board USB Preferred Port Plug SIBs CDT DVDT EuroBIOS EuroDOS are trademarks of Eurosoft UK Ltd All other product trademarks are recognised as belonging to their respective owners Products or information may change without notice QA FE Service Center QA Win32 amp QA DOS are copyrighted by Eurosoft UK Ltd Intellectual Property solely owned by Eurosoft UK Ltd Design amp Copyright O 2004 Eurosoft UK Ltd Published by Eurosoft UK Ltd 2004 All rights reserved Technical Support If you have any problems getting QA WIN32 to run properly contact your nearest Eurosoft office by e mail telephone fax or letter The contact details are Eurosoft UK Ltd Head Office 3 St Stephen s Road Bournemouth Dorset BH2 6JL United Kingdom T
27. sets hard and floppy drives CD ROM drives RAM serial and parallel ports video adapter and identifies PCMCIA sockets and cards Plug and Play version and nodes printer keyboard and mouse B Flexible Test Control The extensive test options with the QA WIN32 Windows based diagnostics let you run groups of tests in a batch specify parameters to use for each test e g video modes disk cylinders etc specify the number of passes you wish to run specify the order in which the tests will run tests can also be repeated log the test results to a log file and save test settings as a script for future use E Detailed System Information The SYS group tests that are part of QA WIN32 provide detailed information on PC configuration IRO DMA assignments memory usage device drivers and more QA WIN32 Before You Begin Chapter 1 About this Book This book will help you install and use the QA WIN32 diagnostic software tools It contains complete information about the diagnostic test capabilities of QA WIN32 for the end user and the factory technician This book uses the following text formats and symbols Convention Description Boldface Indicates actual QA WIN32 screen objects such as menu items that you select or click Indicates a procedure Indicates a list of related information CTRL Indicates a specific key that you press CTRL ALT Indicates a specific key combination that you press Courier Indicates use
28. structive floppy drive tests The only way it would be destructive is if the system is restarted prior to the test completion or if the system locks during the tests The Full Test also involves interactive testing that requires the user to actively participate by using the mouse and keyboard To run Full Test do the following Select Diagnostics Full Test Or Gr Click the Full Test button fes on the toolbar Testing a group To run a group of tests do the following Click the group s icon on the toolbar or Double click on the name of the group in the Test List or Highlight the name of the group in the Test List Press the Start button on the Utilities toolbar Testing one component QA WIN32 You may have more than one component within a group Each group s components are listed beneath the group name If only one component is listed there is only one component available For example if you have one serial port the COM group will list COMI only If you have two serial ports the COM group will list COM1 and COM2 To test one component do the following 1 Expand the Test List to the second level You can do this by pressing the H next to the group name Or press This will list each group s components 2 Double click the component you wish to test Page 9 Chapter 2 QA WIN32 Note Tests may differ between components within the same group based on the tests supported for each device Running
29. tential values Status Pass Skip Fail Abort 3 Report 14 User query Pao F WN ll So in the above example the Type is Status In this example 04222003 1203 300 207 1 3 3 1 Test Passed The Type is Pass Whereas in this example 04222003 1203 300 205 2 5 3 1 Test failed The Type is Fail There are additional Types but they are obsolete and no longer used The next field up to the 7th colon is the Action message There are three options 1 Start 2 Append 3 End However this field is typically 3 This is the End action which outputs the results of internal processing to the log The last field just before the text is the Lap number So if you run multiple laps that information will be output into that field Finally we have the text description which is Starting Word Length Test Note If the system under test doesn t support all the groups or tests listed in the 3 pre written script files QAWin32Q dat OAWin32F dat and QAWin32C dat then 3 error Page 11 Chapter 2 QA WIN32 lines will be written to the top of the script These explain that the unsupported groups tests have been recorded in the respective script error files OckScrEr Txt FulScrEr Txt and CstScrEr Txt Changing test settings The Test Settings tab displays tunable parameters for a variety of tests You can change the parameters of a test if you wish To change the test settings do the following
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