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1. 23 Power Standby Button Functions The following functions can be performed using the Power Standby button Powering On and Off To power on the Segway PT 1 Stand no more than 15 ft 5m from your Segway PT 2 To power on tap the Power Standby button 3 To power off press the Power Standby button for 2 seconds The Segway PT will only power off when no Rider Detect Sensors are depressed when there is no weight on the Mats Switching to Standby Mode from Balance Mode 1 Ensure the Segway PT is powered on and in Balance Mode 2 To switch to Standby Mode tap the Power Standby button 3 Confirm that there is no face in the Display and that no Balance Indicator Lights are flashing If all four Balance Indicator lights are green and flashing the Segway PT is still in Balance Mode b See Understanding Balance Mode in the Getting Started Manual The Segway PT will only accept this command when no Rider Detect Sensors are depressed when there is no weight on the Mats 24 Beginner Button Functions The following functions can be performed using the Beginner button Enabling and Disabling the Beginner Setting 1 To disable the Beginner Setting confirm that the Beginner icon turtle is displayed then tap the Beginner button The Beginner icon will no longer show in the Display 2 Toenable the Beginner Setting confirm that the Beginner icon is not displayed then tap the Beginner button The Beginner i
2. 134 Pitch Roll Angle Exceeded If the Segway PT shuts down because a forward backward pitch or side roll tilt limit was exceeded or no Rider Detect sensors were depressed while the Segway PT was moving at speed the icon shown in Table 18 will appear on the InfoKey Controller The Segway PT is programmed to shut down in these situations because the rider is not in control of the Segway PT To clear this condition follow the instructions in the Recommended Action column of Table 18 Table 18 Icons for Tilt Limits Exceeded Display Icon Description Recommended Action The Segway PT shut Check the Segway PT down because a for damage If there is forward backward no damage turn on pitch or side tilt limit power by tapping the was exceeded or no Power Standby button Rider Detect sensors on the InfoKey were depressed while Controller the Segway PT was moving at speed 135 System Faults If the Segway PT detects a hardware fault the icons shown in Table 19 will appear on the InfoKey Controller The Segway PT cannot be used until the fault is cleared To attempt clear system faults follow the instructions in the Recommended Action column of Table 19 Table 19 Icons for System Faults Display Icon Description Recommended Action There is a fault 1 Power on the Segway PT in the 2 Ifthe same icon appears Powerbase or ui confirm that both Li ion Batteries Batteries ar
3. If necessary remove and inspect then reinstall the Mats see Removing Installing the Mats on page 109 131 Balance Mode Error Conditions If you unsuccessfully attempt to enter Balance Mode and step onto the Mat the icon shown in Table 15 will appear on the InfoKey Controller To clear this condition follow the instructions in the Recommended Action column of Table 15 Table 15 Icons for Errors Entering Balance Mode Display Icon Description Recommended Action Powerbase is not level or LeanSteer Frame is tilted when attempting to enter Balance Mode This icon will display when you place your foot on the Mat Remove your foot from the Mat Level the Powerbase and center the LeanSteer Frame until the center Balance Indicator light is green and no other Balance Indicator lights are illuminated 132 Reduced Performance Levels When the Segway PT is operating at reduced performance levels due to an error condition the icon shown in Table 16 will appear on the InfoKey Controller See Speed Limiter on page 48 for a list of the conditions that cause reduced performance To clear this condition follow the instructions in the Recommended Action column of Table 16 Table 16 Icons for Reduced Performance Level Display Icon Description Recommended Action The Segway PT is operating at reduced performance levels with the speed limit lowered du
4. Maximizing Range on page 11 for information on maximizing the distance you can travel on your Segway PT and factors that can increase or reduce your range Operating Limits It is important that you familiarize yourself with the operating limits of the Segway PT These limits are set to maximize rider safety while reducing the risk of damage to the Segway PT The Segway PT will perform better when you observe these limits Weight Limits for Riders and Cargo Segway sets weight limits for two reasons e Rider safety e Toreduce the risk of damage to the Segway PT Dynamic Weight Limits To keep the Segway PT and rider upright the Segway PT must always have enough power to be able to turn its Wheels forward and backward WARNING Exceeding the weight limits especially when combined with other variables that require more power will increase your risk of falling or damaging the Segway PT Variables that require more power include e Higher payloads weight of rider and all cargo e Steeper slopes e Bumpier surface conditions e Higher speeds e Abrupt maneuvers The Segway PT monitors the amount of power being used and will activate safety alerts when it senses excessive power demands It is important that you learn to anticipate and recognize when the Segway PT is reaching the limits of performance gt gt Learn to recognize and respond to Safety Alerts review Speed Limiter on page 48 Stick
5. The spotter should firmly hold the Segway PT ready to keep it steady and stationary when the Safety Shutdown begins 4 A third person should hold the InfoKey Controller and confirm that both the rider and the spotter are ready 32 The third person may then press and hold both the Information Display button and the Power Standby button simultaneously until the Safety Shutdown initiates Figure 8 shows the InfoKey Controller display during a training Safety Shutdown Information Display button Power Standby button Figure 8 InfoKey Controller Display During a Training Safety Shutdown The spotter must continue holding the Segway PT so it does not move The rider must step off the Segway PT before 10 seconds elapse The rider has approximately 10 seconds from the start of a Safety Shutdown to come to a controlled stop and step off After 10 seconds the Segway PT will immediately shut down when the Wheels reach zero speed 33 LeanSteer Frame Handlebar Assembly Ensure the following e The Handlebar is attached to the LeanSteer Frame e The LeanSteer Frame is attached to the Powerbase e The Handlebar is adjusted to the appropriate height gt gt See Setting Up Your Segway PT in the Getting Started Manual The LeanSteer Frame pivots at the base to control left right direction of the Segway PT If you lean to the left while holding the Handlebar the LeanSteer Frame pivots and t
6. 132 Reduced Performance Levels 133 Critical Faults While Riding 134 Pitch or Roll Angle Exceeded 135 System 136 A Contact and Legal Information Report All Incidents 137 How to Reach 5 137 California Warning eene 137 Obey All Laws and Regulations 138 Limited Warranty 138 Radio Frequency Interference 138 Canadian 5 003 139 European 139 Other 140 Patent Information sssssssssssss 141 Index cox Aree duce atre ERN 143 viii Preface Congratulations on the purchase of your new Segway Personal Transporter PT The Segway PT is the standard term used to refer to the self balancing Segway products described in this manual Each Segway PT model i2 or x2 is different but the fundamentals found in this manual apply to both models About This Manual To learn to ride your Segway PT you must read and follow all instructions and warnings in the Getting Started Manual and watch the Safety Video It is i
7. Distributor or Segway Customer Care For a list of Authorized Dealers and Distributors visit www segway com 121 Segway PT Will Not Power On Your Segway PT will not power on when you press the InfoKey Controller Power Standby button The procedure below will help you determine if you are standing in range for the InfoKey Controller to communicate with the Segway PT whether the InfoKey Controller Battery needs replacement whether your Segway PT needs to be reset by removing and reattaching the Batteries or if you are experiencing a startup error You should review the following service procedures prior to troubleshooting this problem for important instructions and torque values e Removing the Batteries on page 100 e Reattaching the Batteries on page 102 e Replacing the InfoKey Controller Battery on page 110 Recommended Action 1 Make sure your Segway PT s Batteries are charged 2 Make sure you are standing with the InfoKey Controller no further than 15 ft 5m from your Segway PT 3 Tapthe InfoKey Controller Power Standby button and verify that the Link Signal icon appears in the InfoKey display For more information see InfoKey Controller on page 19 If no Link Signal icon is displayed or the display is blank no information displayed remove and reseat the InfoKey Battery 6 Tapthe InfoKey Controller Power Standby button If the InfoKey display is blank replace the InfoKey Controller Battery
8. For more information see Specifications on page 63 64 To charge the Batteries 1 Put your Segway PT in a clean dry place within the recommended charging temperature range 2 Open the Charge Port on the back of your Segway PT s Console see Figure 20 Charge Port Figure 20 Open the Charge Port 3 Verify that the Charge Port Power Cord and AC Power outlet are clean dry and free of debris Do not insert the plug if the Charge Port Power Cord or AC Power outlet is wet 65 4 Plug one end of the Power Cord provided with your Segway PT into a grounded AC outlet 100 V to 240 V 50 Hz or 60 Hz The Power Cord should be properly grounded see Figure 21 Figure 21 Plug Power Cord into Charge Port 5 Plug the other end of the Power Cord into the Charge Port 66 6 Verify that the two Charge Indicator lights on the Console illuminate green to confirm the Batteries are charging see Figure 23 Figure 22 Location of Battery Charge Indicator Lights For more information the Charge Indicator lights see Battery Charge Indicator Lights on page 69 The Segway PT s charging system is automatically controlled to prevent overcharging Plug your Segway PT into a grounded AC power outlet when it is not in use even if you do not plan to use it for an extended period of time 67 Unplugging the Segway When you are ready to use your S
9. Ifthe Warning icon appears see InfoKey Controller on page 19 in the InfoKey Display when attempting to power on see Startup Error Conditions on page 130 8 If your Segway PT will still not power on remove both Batteries and then reattach them 122 Segway PT Will Not Enter Balance Mode Your Segway PT will not enter Balance Mode Recommended Action Ensure that you have properly followed all instructions in Understanding Balance Mode and Riding Your Segway PT in the Getting Started Manual 1 2 Confirm power has been turned on Confirm the LeanSteer Frame Handlebar Assembly is centered and the Powerbase is level If you are positioned across a gentle slope the LeanSteer Frame Handlebar Assembly must be vertical side to side Confirm there is no weight on the Mats Check that the center Balance Indicator light is green and all four other Balance Indicator lights are not illuminated Tap the Mat with your foot without stepping on then remove your foot Confirm that all five Balance Indicator lights are pulsing green and a smiling face icon shows in the InfoKey Controller display If the Segway PT still will not enter Balance Mode identify the error icon on the InfoKey Controller and attempt to clear the fault following the recommended actions in Startup Error Conditions on page 130 123 The LeanSteer Frame Slips or is Off Center When you move the LeanSteer Frame it slips on the
10. InfoKey Controller Serial Number To record the InfoKey Controller serial number 1 Locate the serial number beginning with S N on the back of your InfoKey Controller located under the trim ring see Figure 2 Serial Number Location Figure 2 Location of InfoKey Controller Serial Number 2 Record the InfoKey Controller serial number Segway PT Model Descriptions Table 1 lists the Segway PT models described in this manual Table 1 Segway PT Model Descriptions Model Name Description i2 The i2 model is optimized for indoor outdoor use in a wide variety of environments x2 The x2 model is optimized for outdoor use The x2 has larger Wheels and wider Tires with knobby treads and is intended for use on more varied and rugged terrain than other models The x2 s wider stance and low pressure Tires provide increased stability and traction on rough terrain The x2 is not intended for use on sidewalks gt gt For more information about how the Segway PT works see Chapter 2 Getting to Know Your Segway PT Segway PT Specifications Table 2 shows the specifications for the Segway PT models described in this manual Table 2 Segway Specifications Model Specification i2 x2 Rider Weight and Cargo Limits Max Payload Rider Plus all 260 Ibs 260 Ibs Cargo 117 kg 117 kg Min Rider Weight 100lbs 100 Ibs 45 kg 45 kg Max Handlebar Cargo 10 Ibs 10 Ibs Weigh
11. Pivot Base Assembly or the LeanSteer Frame is off center and will not return to center You should review the following service procedures prior to troubleshooting this problem for important instructions and torque values e Removing the LeanSteer Frame on page 93 e Attaching the LeanSteer Frame on page 96 Recommended Action 1 Loosen the LeanSteer Frame fastener with a 5mm hex wrench 2 Align the LeanSteer Frame and visually check that the Handlebar is straight and centered If it is not straight and centered adjust the LeanSteer Frame to straighten and center it 3 Tighten the LeanSteer Frame fastener to the correct torque value 4 Ifthe LeanSteer Frame still slips or falls off center loosen the LeanSteer Frame fastener and remove the LeanSteer Frame from the Pivot Base Assembly and ensure that the Pivot Base Assembly is clean and free of debris 5 Remove the LeanSteer Frame fastener and Wedge Clamps and inspect them to make sure there is no slippery substance and that the Wedge Clamps are not substantially worn and smooth 6 If the Wedge Clamps are worn replace them If the Wedge Clamps or Pivot Base Assembly are not clean thoroughly clean with isopropyl alcohol and ensure that all substance is removed prior to reinstalling the Wedge Clamps and LeanSteer Frame 7 Attach the LeanSteer Frame to the Pivot Base Assembly 124 Tire Wheel Assembly is Loose and Wobbles The Tire Wheel assembly is not se
12. Removing the Handlebar 98 Attaching the 99 Removing the 100 Reattaching the Batteries 102 Checking Tire Inflation Pressure 104 Removing the Tire Wheel Assembly 106 Installing the Tire Wheel Assembly 107 Removing Installing the Fenders 108 Removing Installing the Mats 109 Replacing the InfoKey Controller Battery 110 Removing Replacing the Console Trim 112 Installing Removing the InfoKey Controller Dock113 Installing Removing the Dock Adapter 115 Docking Undocking the InfoKey Controller 116 7 Troubleshooting the Segway PT Troubleshooting Procedures 119 Segway PT Will Not Power On 122 Segway PT Will Not Enter Balance Mode 123 The LeanSteer Frame Slips or is Off Center 124 Tire Wheel Assembly is Loose and Wobbles 125 Segway PT Pulls To One Side When Riding 126 Tire is Flat or Will Not Hold Air 127 Safety Shutdown At Building Entrance 127 The Segway PT Will Not Power Down 128 Diagnosing Errors with InfoKey Controller Icons 130 Startup Error Conditions 130 Balance Mode Error Conditions
13. Standby button 21 Powerbase height 6 R Range on a full charge 5 Reattaching the Batteries 102 Recalibrating the Battery charge level display 72 Reduced performance levels 133 Redundant subsystems 16 Regenerative braking 70 Removing Batteries 100 Fenders 108 Handlebar 98 LeanSteer Frame 93 Mats 109 Tire Wheel assembly 106 Replacing parts 91 Replacing the InfoKey Controller Battery 110 Reseating the InfoKey Controller Battery 110 Rider Detect Sensors 41 S Safety alerts 47 Safety Shutdown 43 55 134 Security button 21 Security icon 22 Segway PT components 16 how it works 14 serial number 2 specifications 5 subsystems 16 Service procedures 92 Servicing your Segway PT 89 Shipping Li ion Batteries 79 Specifications 5 Speed Limiter 48 description 48 Startup error conditions inadequate battery charge 131 plugged in 131 Rider Detect Sensor de pressed 131 Stick Shake Warning 51 description 51 rider off 54 rider on 52 Storing your Segway PT 88 Structural weight limits 10 System faults 136 T Temperature effect on performance 74 Tire inflation pressure 5 checking 84 104 Tire Wheel Assembly 16 installing 107 removing 106 Torque specifications 91 Traction 87 Transporting and shipping Bat teries 78 Transporting your Segway PT 78 Troubleshooting 119 flat tire 126 LeanSteer Frame 124 procedures 119 pulls to one side when riding 126 Safety Shutdown occurs 126 will not enter balance mode 122 will not
14. You should review the following service procedure prior to troubleshooting this problem for important instructions Checking Tire Inflation Pressure on page 104 Recommended Action 1 Check for Tire damage If the Tire is damaged contact an Authorized Segway Dealer or Distributor to order a replacement Tire Wheel Assembly 2 If there is not visible Tire damage check to make sure the Tire valve stem core is tight Tighten the valve stem if necessary 3 Inflate the Tire and check for leaks If the Tire goes flat or will not maintain inflation pressure contact an Authorized Segway Dealer or Distributor to order a replacement Tire Wheel Assembly Safety Shutdown At Building Entrance Theft detection systems such as the type used in some libraries and retail stores can interfere with the Segway PT s ability to balance and or cause the Segway PT to perform a Safety Shutdown Do not ride within 5 feet 1 5 meters of any theft detection system These Systems may not always be visible Recommended Action 1 Step off at least 5 feet 1 5 meters away from theft detection systems and walk through the theft detection system in Standby Mode or with the Segway PT powered off 2 Once you are at least 5 feet 1 5 meters away from the theft detection system return to Balance Mode and step on 127 The Segway PT Will Not Power Down Your Segway PT will not power down when you press and hold the Power Standby button on the InfoK
15. cause harmful interference to radio or television reception which can be determined by turning the Segway PT off and on the user is encouraged to try and correct the interference by one or more of the following measures 138 e Reorient or relocate the receiving antenna e Increase the distance between the Segway PT and the receiver e Connect the Segway PT into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help e Operation is subject to the following two conditions e This device may not cause harmful interference e This device must accept any interference received including interference that may cause undesired operation This product complies with FCC radiation exposure limits set forth for an uncontrolled environment Modifications Modifications not expressly approved by Segway may void the user s authority to operate this device under FCC regulations and must not be made FCC ID T2Z2420 01 T222420 02 IC 6395A 242001 6395A 242002 Canadian ICES 003 The Segway PT is a Class B digital apparatus that complies with Canadian ICES 003 European Directives The Segway PT complies with the requirements of the European Directives 89 336 EEC Directive of Electromagnetic Compatibility 73 23 EEC Low Voltage Directive and 98 37 EC Machinery Directive 139 Other Standards The Segway PT also complies under the applicab
16. damage and could void the Segway PT Limited Warranty 17 Handlebar COCR InfoKey Controller NO in Dock A LeanSteer Frame Console with Console Trim Charge and Balance Indicator Lights Fender Tire Wheel b Mats Assembly lt Powerbase with Batteries Figure 5 Segway Components 18 InfoKey Controller You use the InfoKey Controller to operate and monitor your Segway PT The InfoKey Controller has four buttons around the outer edge and a display in the center The InfoKey Controller must be within 15 ft 5m in order to communicate with your Segway PT InfoKey Controller Buttons The buttons allow you to select Segway PT functions and scroll through information Figure 6 shows the buttons on the InfoKey Controller Beginner Button Information Display Button Display Area Power Standby Button Security Button Figure 6 InfoKey Controller Buttons 19 20 InfoKey Controller Display Area The Display Area provides status information such as messages and warnings Figure 7 shows icons and data that display on the InfoKey Controller Warning Icon Information Display time distance speed etc Wrench Icon Service Segway PT Battery Gauge InfoKey Controller Face Icons Low Battery Icon AC Power c Icon E aa InfoKey Beginner Icon Icons Controller Link Signal Icon Figure 7 InfoKey Contr
17. pushing against the obstruction Stop step off and proceed by walking around the obstruction with the Segway PT in Riderless Balance Mode Riding backwards too quickly Stop turn in place and proceed forward Safety Shutdown has begun Come to a controlled stop and safely step off the Powerbase within 10 seconds 53 Rider Off You do not have to be riding the Segway PT for the Stick Shake Warning to occur The Stick Shake Warning occurs if the Segway PT is moved too quickly while in Riderless Balance Mode Riderless Balance Mode is when the Segway PT is in Balance mode without a rider standing on the Powerbase The Stick Shake Warning also occurs if the Wheels spin as you pull the Segway PT over a curb or up stairs Table 7 lists possible causes of the Stick Shake Warning and recommended actions to take when the Stick Shake Warning occurs with no Rider on the Mats Table 7 Stick Shake Warning With No Rider on the Mats Possible Causes Recommended Action Moving a Segway PT too quickly When moving your Segway PT in with no rider on the Powerbase Riderless Balance Mode you while in Riderless Balance Mode must move slowly and carefully Always keep the Segway PT below you lead it up stairs or slopes and keep it below you when descending stairs or slopes Stepping on the Segway PT when it is powered on but not ready to for you to step on Step off center the LeanSteer Frame an
18. risk of traction loss resulting in injury and falls 105 Removing the Tire Wheel Assembly Tools Required 13mm socket wrench To remove the Tire Wheel assembly see Figure 38 1 Make sure the Segway PT is unplugged and powered off Figure 38 Removing Tire Wheel Assembly 2 Tip the Segway PT onto its side so the Wheel you want to remove is facing up and the other Wheel rests against a clean smooth surface 3 Remove the Wheel Cap by pressing down on the outside edge and lifting the opposite outside edge with your fingers or a plastic wedge 4 Remove the 3 Wheel Nuts with a 13mm socket wrench Hold the Wheel to keep it from rotating Lift off the Wheel Clean all debris from the Wheel s mounting surfaces 106 Installing the Tire Wheel Assembly Tools Required 13mm socket torque wrench To install the Tire Wheel assembly see Figure 39 1 5 Make sure the Segway PT is unplugged and powered off Figure 39 Reseating Tire Wheel Assembly Tip the Segway PT onto its side so the Wheel you want to remove is facing up and the other Wheel rests against a clean smooth surface Clean all debris from the Wheel s mounting surfaces Place the Tire Wheel assembly over the 3 threaded posts Hold the Wheel to prevent it from rotating Thread on the 3 Wheel Nuts and tighten to 35 N m 26 ft Ibf with a 13mm socket Replace the Wheel Cap by aligning the three plastic fittings
19. the red Balance Indicator lights are replaced by one green Balance Indicator light in the center One red front or rear Balance Indicator light Tilt the Powerbase in the opposite direction of the red light until the Powerbase is level and the red Balance Indicator lights are replaced by one green Balance Indicator light in the center Two adjacent red Balance Indicator lights Move both the LeanSteer Frame and the Powerbase in the opposite direction of the lights until the red Balance Indicator lights are replaced by one green Balance Indicator light in the center Five red Balance Indicator lights Pivot the LeanSteer Frame until it is vertical level the Powerbase make sure the Wheels are not moving and wait until the red Balance Indicator lights are replaced by one green Balance Indicator light in the center Green Balance Indicator lights indicate that the Segway PT is ready to be stepped on or that a rider is already on One green Balance Indicator light in the center The Segway PT is in Standby Mode ready for the rider to step on Five green Balance Indicator lights pulsing The Segway PT is in Riderless Balance Mode ready for the rider to step on Four green Balance Indicator lights rotating The Segway PT is in Balance Mode with a rider on 39 Battery Charge Indicator Lights Two Charge Indicator lights on the Console indicate the charge status of the Batteries when the Segway PT is plugged in The front Cha
20. to a controlled stop and safely step off of the Segway PT before the Safety Shutdown begins Table 9 shows the InfoKey Controller icon that displays when a pending empty Battery notification occurs The table also describes the recommended action you should take Table 9 Empty Battery Condition Icon and Recommended Action Display Icon Description Recommended Action The system has Come to a detected and controlled stop and notified you of a safely step off of the pending empty Segway PT before Battery condition the Safety Shutdown begins Do not resume use of your Segway PT until you have charged the Batteries 59 In some cases old cold heavily used or poorly maintained Batteries may develop a high resistance condition This can cause a pending empty Battery condition to occur even if the Batteries were recently charged 60 Chapter 4 Using the Batteries This chapter describes e Charging the Segway PT Batteries e Maintaining your Segway PT Batteries e Safety rules e Specifications Battery Safety For your safety and the safety of others and to maximize Battery life and performance follow the instructions in this Manual 61 WARNING Do not use the Batteries if the casing is e Broken e Emits an unusual odor or excessive heat e Leaks any substance Avoid contact with any substance seeping from the Batteries Keep Batteries o
21. to step on e Charge Indicator lights provide Battery charge status information for the Segway PT Batteries when the Segway PT is plugged into AC power 35 36 Balance Indicator lights Charge Indicator lights Console Figure 9 Console and Indicator Lights Balance Indicator Lights Five Balance Indicator lights are located on the Console These lights provide visual feedback about the balancing status of the Segway PT and help the rider determine when it is safe to step onto the Mats See Figure 10 V MU o o Figure 10 Balance Indicator Lights LJ Table 4 describes the Balance Indicator light patterns and the corresponding balance status of the Segway PT Table 4 Balance Indicator Light Patterns Segway PT Light Pattern Status Not Ready Off No Balance Indicator lights are illuminated Do not step on Red One or more Balance Indicator lights are red Ready Green Only the center Balance Indicator light is Step on green All four other lights are not illuminated Green All five Balance Indicator lights are pulsing green 37 Red Balance Indicator lights indicate that the Powerbase or LeanSteer Frame are tilted and the Segway PT is not ready to be stepped on 38 One red left or right Balance Indicator light Pivot the LeanSteer Frame in the opposite direction of the red light until the LeanSteer Frame is vertical and
22. water to get into the Charge Port WARNING Do not clean the Mat or Tires with any specialized cleaners Use of such products may reduce traction 87 Storing Your Segway PT To maximize the performance of your Segway PT Batteries fully charge your Batteries for at least 12 hours once a month or after every 12 hours of operation whichever comes first Charge your Batteries only when they are within the specified charging temperature range Store your Segway PT and its Batteries indoors in a place that is free of moisture humidity and temperature extremes Even if you will not be using your Segway PT for an extended period of time you should leave it plugged into AC power Otherwise the Batteries could fully discharge over time causing permanent damage Store your Segway PT within the recommended charging and storage temperature ranges as shown in Table 10 on page 63 to preserve the full performance capabilities of the Segway PT Batteries 7 CAUTION Failure to charge the Batteries could result permanent damage to them Left unplugged the Batteries could fully discharge over time causing permanent damage Use only charging devices approved by Segway 88 Chapter 6 Servicing Your Segway PT This chapter describes how to service your Segway PT General Information WARNING Always shut down your Segway PT and unplug the AC Power Cord before performing any maintenance or inst
23. you press down 6 Visually confirm that the Mat is properly aligned and all rubber tabs are tucked in prior to riding A Figure 41 Removing and Installing the Mats 109 Replacing the InfoKey Controller Battery Tool Required Coin or Flathead Screwdriver To replace or reseat the InfoKey Controller battery 1 Remove the InfoKey Controller from the Dock and unscrew the InfoKey Controller Dock Adapter bb For more information see Docking Undocking the InfoKey Controller on page 116 2 Usinga coin or a flathead screwdriver unscrew the back cover of the InfoKey Controller See Figure 42 Figure 42 Replacing or Reseating the InfoKey Controller Battery 3 Remove the InfoKey Controller battery 110 4 Ifyou are replacing the battery verify that the new battery is type CR2430 CR2430 replacement batteries are available at Electronics stores NOTE A spare InfoKey Controller battery ships with your new Segway PT stored beneath the Console Trim If you use this spare you should replace it as soon as possible as you cannot operate your Segway PT without a functioning InfoKey Controller gt gt For more information see Removing Replacing the Console Trim on page 112 5 Insert the InfoKey Controller battery with the positive side showing Screw on the InfoKey Controller s back cover Screw on the InfoKey Controller Dock Adapter 111 Removing Replacing the Console
24. 685 PA a 2001 008933 PA a 2001 009342 PA a 2001 012232 PA a 2001 009374 PA a 2000 12498 PA a 2001 012557 PA a 2002 002217 PA a 2002 005801 000162 MY PI20000540 PI20001210 PI200010118 PI20001458 PI20002479 PI20002502 PI 200014753 NL 95911624 5 NO P973 153 20011809 NZ 513868 517412 525279 RU 2000114547 2002108569 SE 95911624 5 SG 200201245 8 200203390 0 TW 88117468 89 106 673 89 110 752 WO 00 23315 00 52588 00 54719 00 54720 00 54721 00 61426 00 73101 00 74623 00 75001 01 02920 01 064502 01 15962 01 42077 02 030730 02 068219 2003 103559 03 105967 2003 106250 2004 007233 2004 007264 2004 075804 2004 078603 2005 009828 Additional US and foreign patent applications are pending Segway Inc manufactures and sells Segway PTs under a license from DEKA Products Limited Partnership 142 Index A Accessories 91 Attaching the Handlebar 99 the LeanSteer Frame 96 B Balance Indicator lights 37 Balance Sensor Assembly 45 Batteries 46 61 reattaching 102 removing 100 replacing 77 shipping 78 specifications 63 transporting 78 Battery InfoKey Controller 110 Battery Charge Indicator lights 40 69 Battery charge level display 71 Battery safety 61 Beginner button 21 Beginner icon 22 C Carrying cargo 8 Center of gravity 14 Charge Port 65 Charging Batteries 64 Charging failures 70 Checking the Tire Wheel Assembly 84 Checking Tire inflation pressure 104 Cle
25. Battery Charge Level Display on page 71 The display may be inaccurate after long periods of storage or during initial use To recalibrate the display 1 Fully charge the Batteries for 12 hours 2 Discharge the Batteries until the bottom bar in the Display is blinking approximately 10 percent Battery charge remaining The InfoKey Controller will display the following 3 Leave your Segway PT in a safe secure location powered on until the Battery charge is fully depleted and your Segway PT powers down 72 Depleting your Segway PT Batteries from the bottom bar to empty could take several hours depending on Battery condition and the amount of charge remaining WARNING Do not ride your Segway PT to full Battery depletion To safely discharge Batteries below the bottom bar you should leave your Segway PT powered on in Balance Mode leaning against a wall in a secure location 7 To avoid injury damage to deter theft be sure your Segway PT discharges in a safe secure location powered on in Riderless Balance Mode 4 Fully recharge the Batteries for a minimum of 12 hours after which the Battery Charge Level Display will be recalibrated 73 How Temperature Affects Performance The Batteries are usually significantly warmer than the air temperature due to heating that occurs as electricity is delivered from them while riding and to them whi
26. Reference Manual Segway Personal Transporter PT i2 x2 RISK OF DEATH OR SERIOUS INJURY Whenever you ride the Segway PT you risk death or serious injury from loss of control collisions and falls To ride safely you must read and follow all instructions and warnings in the User Materials Reference Manual Segway PT 12 x2 Copyright Trademark and Contact Information Copyright 2006 Segway Inc All rights reserved Trademarks Segway Inc Segway owns a number of trademarks including but not limited to Segway and the Segway flyguy logo that have been registered in the United States and in other countries Those trademarks followed by are registered trademarks of Segway Inc that have been registered in the United States and in other Countries All other marks are trademarks or common law marks of Segway Inc Failure of a mark to appear in this guide does not mean that Segway Inc does not use the mark nor does it mean that the product is not actively marketed or is not significant within its relevant market Segway reserves all rights in its trademarks All other trademarks are the property of their respective companies Contact Information For support please contact the company from which you bought the products For a listing of Authorized Segway Dealers and Distributors refer to the Segway website at http Awww segway com Segway Customer Care 866 4SEGWAY 866 473 4929 Fax 603 222 6001 E
27. See Figure 25 Lifting the i2 Lifting the x2 Figure 25 Lifting the Segway PT 82 WARNING Watch Your Fingers Never lift the Segway PT by its Tires Fenders or Wheels because your hands or fingers could become caught between the Tire and the Fender resulting in injury 83 Maintaining Tires and Wheels To ensure safe and efficient operation of your Segway PT be sure to check Tires and Wheels regularly especially if you have recently performed service on a Tire Wheel Assembly Checking the Tire Wheel Assembly To check the Tires and Wheels 1 Make sure the Segway PT is unplugged and powered off 2 Check for Wheel wobble by grasping the Tire Wheel Assembly and attempt to move it side to side The Tire Wheel Assembly should not move laterally If you detect Wheel wobble check the Wheel nut and tighten if necessary gt gt For additional information regarding service procedures for the Tire Wheel Assembly see Installing the Tire Wheel Assembly on page 107 Checking Tire Inflation Pressure The Tires on the Segway PT provide suspension and traction Both functions are affected by the tire inflation pressure Be sure to 1 Make sure the Segway PT is unplugged and powered off 2 Check tire inflation pressure regularly Improperly inflated Tires will result in less than optimal range 3 If tire inflation pressure in either Tire is not at the level stated in the Segway PT Specifications
28. Segway PT is affected by many variables including e Terrain Riding on smooth flat terrain improves range and riding on hilly terrain and unpaved surfaces reduces range e Speed and Riding Style Riding at a consistent moderate speed will increase range while frequent starting stopping acceleration and deceleration reduces range e Tire Inflation Pressure Riding with tire pressures below the specified limit reduces range e Rider Weight and Cargo Lighter riders with less cargo experience better range than heavier riders with more cargo e Temperature Storing charging and riding in temperatures close to the median of the recommended temperature range improves range Riding in colder temperatures reduces range significantly e Battery Condition Properly charged and maintained Batteries provide greater range Old cold heavily used or poorly maintained Batteries provide less range e Wind Riding with a tailwind increases range Riding against a headwind reduces range 11 12 Chapter 2 Getting to Know Your Segway PT This chapter describes how the Segway PT works It includes e Adescription of the InfoKey Controller and its buttons and icons e Information about Segway PT components How the Segway PT Works The Segway PT works like the human body When walking if you lean forward you take a step forward to keep your balance If you lean back you step back On a Segway PT when you lean forward or bac
29. Shake Warning on page 51 and Safety Shutdown on page 55 Minimum Weight Limit The rider s weight must not be less than 100 Ibs 45 kg If the rider is below the minimum rider weight limit he she may not be able to ride safely because he she cannot shift his her weight far enough back behind the centerline of the Wheels to safely slow down and stop This is especially true when riding downhill Also riders below the minimum weight limit might fail to properly interact with the Segway PT s balancing system Handlebar Cargo The total weight of any Handlebar payload plus any other attachments hanging from the Handlebar must not exceed 10 Ibs 4 5 kg WARNING Exceeding this Handlebar Cargo limit interferes with the Segway PT s balancing ability and could cause the Segway PT to accelerate forward risking injury and damage Structural Weight Limits Exceeding the maximum weight limit increases the risk of damage to the Segway PT Heavier payloads place greater stress on the Segway PT Several factors affect the loads transmitted to the Segway PT e Skill level of the rider e Payload weight of the rider and all cargo e Surface condition obstacle height etc 7 Exceeding the rider cargo weight limits especially when riding on uneven terrain could damage the Segway PT 10 Maximizing Range Maximum range distances are provided in Table 2 on page 5 The range of your
30. Trim Tool Required None To remove or replace the Console Trim 1 Make sure the Segway PT is unplugged and powered off 2 Pullup on the rigid plastic Console Trim located on the Console and between the Mats See Figure 43 3 Replace the Console Trim by pressing it back in place over the Console then snapping the rear part of the Trim in place WARNING Do not attempt to open the Console There are no user serviceable parts inside By opening the Console you risk electric shock injury Also you could void your limited warranty damage your Segway PT and render it unsafe to use Figure 43 Removing or Replacing the Console Trim 112 Installing Removing the InfoKey Controller Dock Tool Required 3mm hex wrench Torque wrench with 3mm bit To install the InfoKey Controller Dock 1 Make sure the Segway PT is unplugged and powered off 2 Place the InfoKey Controller Dock against the upper LeanSteer Frame with the Release Tab oriented at the bottom as shown in Figure 44 3 Thread the 3mm fastener through the hole in the top of the InfoKey Controller Dock and into the upper LeanSteer Frame 4 Tighten the fastener to 2 0 N m 18 in Ibf 113 To remove the InfoKey Controller Dock 1 2 Make sure the Segway PT is unplugged and powered off Using a 3mm hex wrench remove the fastener which holds the InfoKey Controller Dock to the LeanSteer Frame Remove the InfoKey Controller Dock Figu
31. alling any part or accessory WARNING Do not attempt to open the Powerbase or Console There are no user serviceable parts inside By opening the Powerbase or Console you risk electric shock injury Also you could void your limited warranty damage your Segway PT and render it unsafe to use Do not attempt to open the Gearboxes There are no user serviceable parts inside You could damage your Segway PT and render it unsafe to use 89 Parts Diagram Figure 27 shows a parts diagram for the Segway PT models i2 x2 i2 Exploded View x2 Exploded View Figure 27 Parts Diagram for Segway PT models i2 x2 90 If you have a question on parts or replacements please contact an Authorized Segway Dealer or Distributor For a list of Dealers and Distributors visit www segway com Replacing Parts If a part breaks or needs replacement contact an Authorized Segway Dealer or Distributor Certain parts are user replaceable Use only Segway provided replacement parts and fasteners See your Segway PT Limited Warranty for a list of owner replaceable parts Torque Specifications 7 Adhere to torque specifications when tightening fasteners Over tightening or under tightening fasteners can result in damage or malfunction Accessories If you are interested in adding accessories to your Segway PT please contact an Authorized Segway Dealer or Distributor or visit www segway com t
32. aning your Segway PT 86 Console 35 Console Trim 40 Controller Boards 43 Conventions xii Critical error 134 Critical faults when riding 134 D Diagnosing errors 130 Dynamic stabilization 13 E Empty Battery condition 59 Errors attempting to Enter Balance Mode and Step On 132 critical 134 F Face icons 22 Fenders 34 installing 108 removing 108 Foreign patent numbers 141 H Handlebar 16 attaching 99 cargo 9 removing 98 143 12 description 4 Indicator lights Balance 37 Battery Charge 40 69 InfoKey Controller battery replacement 110 buttons 19 display area 20 Dock Adapter installation 115 Dock installation 113 error conditions 130 serial number 3 Information Display 22 Information Display button 21 Installing Fenders 108 InfoKey Controller Dock 113 InfoKey Controller Dock Adapter 115 LeanSteer Frame 96 Mats 109 Tire Wheel assembly 107 L Laws and regulations 138 LeanSteer Frame 16 attaching 96 LeanSteer Frame Handlebar As sembly 16 Lifting Your Segway PT 82 Maintaining Tires and Wheels 84 Mats 16 35 installing 109 removing 109 Maximum handlebar cargo weight 9 Maximum speed 5 144 Maximum weight limit 5 Minimum weight limit 9 Model descriptions 4 Motors 44 Operating limits 8 Operating temperature batteries 63 Parts diagram 90 Patent and licensing information 141 Performance and temperature 74 Pitch or roll angle exceeded 135 Power requirements 5 Power
33. base trim and there are no uneven gaps 4 Install and tighten the 2 center fasteners with the 3mm hex wrench to 1 0 N m 9 in Ibf 5 Install and tighten the 2 outer fasteners with the 3mm hex wrench to 1 0 N m 9 in Ibf 6 Ensure the Battery is aligned straight against the edge of the Powerbase trim and there are no uneven gaps 7 Repeat Steps 1 through 7 for the second Battery 103 7 To avoid risk of damage do not use a power tool to install or tighten fasteners Checking Tire Inflation Pressure Tools Required Low pressure tire gauge To check the Tire inflation pressure for the i2 the valve stem is not readily visible on the i2 1 Make sure the Segway PT is unplugged and powered off 2 Tip the Segway PT onto its side making sure the Tire to be checked is on the ground See Figure 37 Figure 37 Check Tire Inflation Pressure 104 3 Rotate the Powerbase until the valve stem the inside of the Wheel becomes visible 4 Check the Tire inflation pressure gt gt For more information see Tire Inflation Pressure on page 5 The valve stem is visible on the x2 You do not need to tip the x2 on its side to check or adjust Tire inflation pressure WARNING Inflate Tires to the correct pressure as stated in the Segway Specifications on page 5 Overinflating or under inflating Tires can increase your
34. con will show in the Display The Segway PT will only accept these commands when no Rider Detect Sensors are depressed when there is no weight on the Mats gt gt See Configuring and Locking the Beginner Setting on page 31 for more information This action requires a combination of buttons Illuminating the Backlight 1 Press and hold the Beginner button to illuminate the Backlight 2 Release the Beginner button to turn off the Backlight 25 Information Display Button Functions The following functions can be performed using the Information Display Button Scrolling Through Information Tap the Information Display button to scroll through the following information e Time e Date e Current speed The speed distance format flashes Average speed The speed distance format does not flash all trips are averaged until you reset the average speed function Trip distance The speed distance format flashes and shows distance traveled with no leading 0 Odometer The speed distance format does not flash and shows total distance traveled on the Segway PT NOTE When you replace or reseat the InfoKey Battery all information will revert to the default setting Trip distance and average speed will reset to 0 The odometer will not reset 26 Setting and Resetting Information The following procedures are covered in this section Setting time format hour and minute Setting speed distance f
35. cure It appears to be loose and wobbles You should review the following service procedures prior to troubleshooting this problem for important instructions and torque values e Removing the Tire Wheel Assembly on page 106 e Installing the Tire Wheel Assembly on page 107 Recommended Action 1 Remove the Wheel Cap by pressing down on the outside edge and lifting the opposite outside edge with your fingers or a plastic wedge Tighten the Wheel Nuts If the Tire Wheel Assembly is still loose or wobbles remove clean and reseat the Tire Wheel Assembly and the flange on which the Tire Wheel Assembly mounts 125 Segway PT Pulls To One Side When Riding Your Segway PT pulls to one side when you are riding You should review the following service procedure prior to troubleshooting this problem for important instructions Checking Tire Inflation Pressure on page 104 Recommended Action 1 Check to make sure tire inflation pressure is equal and set to recommended specifications in both Tires See Tire Inflation Pressure on page 5 2 If either Tire is not set at the proper tire inflation pressure inflate the Tire or Tires until both are at equal and correct pressure 3 Distribute your weight evenly on both feet If you put more weight on one foot the Segway PT will pull in that direction 126 Tire is Flat or Will Not Hold Air One of the Tires on your Segway PT is flat or will not hold air
36. d Charge Indicator light displays or the Charge Indicator light is off If either or both Charge Indicator lights are red or off check the following 1 If the Charge Indicator lights are off no illumination check that AC power is present and ensure the Power Cord is full seated in the Charge Port If AC power is present and the Charge Indicator lights are either red or off unplug the power cord then remove and reseat the Battery Pack s gt gt For instructions see Removing the Batteries on page 100 and Reattaching the Batteries on page 102 If these actions fail to resolve the problem contact an Authorized Segway Dealer or Distributor Regenerative Braking The Segway PT has a regenerative braking system that charges the Batteries when descending a hill or slowing down When you ride down a hill you may notice an increase in the Battery charge level If your Batteries are already completely full at the top of a hill when you descend you may feel the Speed Limiter engage to keep the Segway PT from overcharging its Batteries gt gt 70 For more information on the Speed Limiter see Safety Shutdown on page 55 Reading the Battery Charge Level Display The horizontal bars on the left side of the InfoKey Controller display indicate the levels of the charge in the Segway PT Batteries Figure 24 shows how the Segway PT Battery Gauge on the InfoKey Controller changes as the Battery is dep
37. d in some libraries and retail stores can interfere with the Segway PT s ability to balance and or cause the Segway PT to perform a Safety Shutdown Do not ride within 5 feet 1 5 meters of any theft detection system 57 Table 8 shows the InfoKey Controller icon that displays when Safety Shutdown occurs The table also describes the recommended action you should take Table 8 Safety Shutdown Icon and Recommended Action Display Icon Description Recommended Action The system has detected a fault and is slowing to zero speed before shutdown full Segway PT Battery charge level shown If a Safety Shutdown occurs 1 Immediately come to a controlled stop 2 Carefully step off one foot at a time You have approximately 10 seconds from the start of the Safety Shutdown to come to a controlled stop and step off the Powerbase Do not resume use of your Segway PT after a Safety Shutdown has occurred until you have identified and corrected the condition that caused it See Troubleshooting the Segway PT on page 119 58 Empty Battery Condition The Segway PT notifies you of a pending empty Battery condition before starting a Safety Shutdown An unhappy face icon displays on the InfoKey Controller the Segway PT s speed is limited and the Segway PT emits a warning tone Whenever the Segway PT notifies you of a pending empty Battery condition come
38. d level the Powerbase Once the center Balance Indicator light turns green step on again 54 Safety Shutdown If the Segway PT detects a fault in any of its redundant systems or a Battery is depleted beyond its safe limit it performs a Safety Shutdown see Figure 19 Figure 19 Safety Shutdown When a Safety Shutdown occurs the Segway PT automatically reduces its speed gives the Stick Shake Warning shakes the Handlebar and makes growling noises flashes the Balance Indicator lights emits a warning tone and the InfoKey Controller displays an unhappy face 55 You have approximately 10 seconds from the start of a Safety Shutdown to come to a controlled stop and step off After 10 seconds the Segway PT will immediately shut down when the Wheels reach zero speed If a Safety Shutdown occurs 1 Immediately come to a controlled stop 2 Carefully step off one foot at a time 56 Never restart and ride your Segway PT after it has indicated empty Battery condition or performed Safety Shutdown due to low Battery The Segway PT may not have enough power to keep you balanced especially if you demand a lot of power at once If you restart and continue riding you risk falling Also you risk damaging your Batteries resulting in reduced Battery life and capacity If the condition persists contact an Authorized Segway Dealer or Distributor WARNING Theft detection systems such as the type use
39. d reseating Batteries see Removing the Batteries on page 100 and Reattaching the Batteries on page 102 Transporting and Shipping Batteries If you are transporting your Segway PT protect the Batteries to avoid damage during shipment Do not expose the Batteries to direct heat or moisture and avoid heavy vibration during transportation WARNING Do not use or transport a Battery if the casing breaks open leaks any substance becomes excessively hot or if you detect an unusual odor Do not handle a damaged or leaking Battery unless you are wearing disposable rubber gloves eye protection and are in a well ventilated area Dispose of the rubber gloves and damaged Battery properly in accordance with regulations governing disposal of toxic materials 78 Shipping Li ion Batteries This section provides guidelines for shipping your Segway PT and the associated Batteries Table 12 lists the shipping methods allowed for Li ion Batteries WARNING Li ion Batteries are considered Hazardous Materials under shipping regulations Comply with all local federal and individual country laws when transporting the Segway PT Batteries Table 12 Shipping Li ion Batteries Batteries Allowed Allowed Not allowed Installed Hazardous Materials regulations apply Batteries Not Not allowed Hazardous Materials regulations apply Installed Contact an Authorized Segway Dealer or D
40. e Segway PT is unplugged and powered off Tip the Segway PT onto its side so that the Wheel lies flat against a smooth clean surface See Figure 35 Using the 3mm hex wrench remove the fasteners which hold the Batteries in place 4 per Battery Pull Batteries straight off chassis Figure 35 Removing the Batteries 101 Reattaching the Batteries Tool Required Torque wrench with 3mm bit WARNING Before you begin verify that the Segway PT is unplugged It is not safe to perform this procedure while the Segway PT is connected to AC power The cells within the Batteries contain toxic substances Do not attempt to open Batteries Do not use the Battery Pack if its casing is broken or if it emits an unusual odor or excessive heat or leaks any substance Do not handle a damaged or leaking Battery Pack unless you are wearing disposable rubber gloves eye protection and are in a well ventilated area Dispose of rubber gloves and damaged Battery Pack properly in accordance with regulations governing disposal of toxic materials 102 1 Make sure the Segway PT is unplugged and powered off 2 Reseatone of the Batteries on the Powerbase with curved edge facing out as shown in Figure 36 Figure 36 Reattaching the Batteries 3 Ensure the Battery is aligned straight against the edge of the Power
41. e also describes the error that has occurred and the recommended action you should take Table 5 Speed Limiter Display Icon and Recommended Action Display Icon Description Recommended Action The Segway PT is operating at reduced performance levels due to a temporary condition The speed limit has been lowered until the condition clears When the Speed Limiter pushes the Handlebar back stop leaning forward and slow down Always leave a gap between yourself and the Handlebar 50 Stick Shake Warning One of the ways that the Segway PT notifies you when you are at risk of falling is by shaking the Handlebar and making growling noises This is called the Stick Shake Warning The Stick Shake Warning can occur in conjunction with or independent of the Speed Limiter and Safety Shutdown alert depending on your riding situation see Figure 18 Figure 18 Stick Shake Warning 51 Rider On If the Stick Shake Warning occurs while riding slow down If the Stick Shake Warning persists come to a stop and safely step off Do not attempt to ride again until the condition that caused the persistent Stick Shake Warning has been identified and corrected If the Stick Shake Warning occurs while you are stopped or stuck step off immediately and do not attempt to ride again until e You are clear of all obstacles and slopes e You are certain that you did not experience a Safety Shutdown gt g
42. e installed correctly 3 If the same icon appears remove and reseat both Batteries see Removing the Batteries on page 100 and Reattaching the Batteries on page 102 4 Ifthe same icon appears plug in your Segway PT and verify that both Battery Charge Indicator lights are green Plug in and charge the Segway PT overnight 136 Appendix Contact and Legal Information Report All Incidents If you or any other user of your Segway PT is involved in an accident or if your Segway PT performs in a way that you do not intend orina way that it is not supposed to contact Segway Customer Care by telephone at 866 4SEGWAY 866 473 4929 or by email at technicalsupport segway com How to Reach Us Call Segway Customer Care English language only at 866 473 4929 Email Segway Customer Care English language only at technicalsupport segway com An Authorized Segway Dealer or Distributor can answer questions about your Segway PT via the web email or phone For a list of Dealers and Distributors visit www segway com California Warning This product contains chemicals including lead known to the State of California to cause cancer birth defects or other reproductive harm 137 Obey All Laws and Regulations Many governmental authorities regulate use of Segway PTs on public roads and sidewalks In addition to other requirements these laws and regulations may prescribe minimum ages fo
43. e toa temporary condition The Segway PT s Speed Limiter is an alert that you are moving too fast When the Speed Limiter pushes the Handlebar back stop leaning forward and slow down Always leave a gap between yourself and the Handlebar Once you slow to a speed that the Segway PT determines is safe it will resume normal operation and riding position 133 Critical Faults While Riding During normal riding if the Segway PT detects a fault in any of its redundant subsystems the icon shown in Table 17 will appear on the InfoKey Controller When such a fault is detected the Segway PT performs a Safety Shutdown When a Safety Shutdown occurs the Segway PT automatically reduces its speed gives the Stick Shake Warning shakes the Handlebar and makes a growling sound flashes the Console lights and the InfoKey displays a Safety Shutdown icon As the Segway PT slows it emits an audio alert Follow the instructions in the Recommended Action column of Table 17 Table 17 Icon for Critical Faults in Redundant Subsystems Display Icon Description Recommended Action The system has The rider has detected a critical error approximately 10 in its redundant seconds from the start subsystems and of a Safety Shutdown performs a Safety to come to a controlled Shutdown stop and step off After 10 seconds the Segway PT will immediately shut down when the Wheels reach zero speed
44. eginner Button Functions 25 Information Display Button Functions 26 Security Button Functions 30 Button Combination Functions 31 LeanSteer Frame Handlebar Assembly 34 Tire Wheel Assembly and Fenders 34 Mats acie dd nece iler e eee Lives 35 Powerbase ei 35 Console x ette 35 Understanding the Rider Detect Sensors 41 Controller Boards 43 MOtO S tb sedan 44 Balance Sensor Assembly 45 Batteries 46 3 Understanding the Safety Alerts Speed Limiter uite ettet iet ta tb etg ust 48 Stick Shake Warning eese 51 Rido tenetis 52 Rider Off tH 54 Safety Shutdown sse 55 Empty Battery Condition 59 4 Using the Batteries Battery Safety seen 61 Specifications for the Batteries 63 Charging Your Batteries 64 Unplugging the Segway 68 Battery Charge Indicator Lights 69 Charging 70 Regenerative 70 Reading the Battery Charge Level Display 71 Surface Charge Partial Charge 72 Recal
45. egway PT remove the Power Cord then close the Charge Port Cover as follows 1 Disconnect the Power Cord from the Charge Port on the Segway PT Disconnect the Power Cord from the grounded AC outlet Store the Power Cord Close the Charge Port Cover 7 Always keep the Charge Port Cover closed except when you charging the Segway PT Closing the Charge Port Cover prevents water dirt dust and other contaminates from entering the Charge Port and causing damage to your Segway PT 68 Battery Charge Indicator Lights Two Charge Indicator lights on the Console indicate the charge status of the Batteries when the Segway PT is plugged in The front Charge Indicator light corresponds to the front Battery and the rear Charge Indicator light corresponds to the rear Battery see Figure 23 Figure 23 Location of Battery Charge Indicators The Charge Indicator lights provide independent information regarding whether each Battery is charging When the Segway PT is plugged in and charging both Charge Indicator lights will be flashing or solid green If one or both Charge Indicator lights is red or fails to illuminate there is a charging problem with the corresponding Battery For more information see Charging Failures page 70 69 Charging Failures If a failure is detected during charging all charging will stop Depending on the nature of the failure a solid re
46. ent numbers issued AU 705704 726250 726253 727183 728453 729781 738013 CA 2211738 KR 346992 351082 363809 MX 205144 NZ 282114 330431 RU 2153868 TW 129673 130073 154350 157146 159151 171 217 141 Foreign Patent Pending published application serial number AT 95911624 5 AU 62669 99 21703 00 37202 00 37430 00 37450 00 33980 00 54557 00 53137 00 80362 00 BE 95911624 5 CA 2 211 738 2 346 442 2 337 130 2 363 737 2 367 501 2 375 313 2 366 076 2 373 275 2 375 645 2 382 360 2 393 418 2 401 488 2 431 070 CH 95911624 5 CN 95197546 3 00812269 5 95197546 3 DE 95911624 5 00916035 9 DK 95911624 5 ES 95911624 5 EP 1123235 1159686 1161214 1161215 1161216 1180996 1181187 1183163 1208032 1237779 1259415 1298041 1324911 Fl 973197 FR 95911624 5 00916035 9 GB 95911624 5 00916035 9 GR 95911624 5 HK 02101085 2 02106106 6 02106105 7 03105015 7 02106266 2 02108322 0 ID W00200102875 W00200102136 W00200102823 W00200200009 W00200200024 W00200200451 W00200201309 IE 95911624 5 IL 155 390 IN IN PCT 02 00280 CHE IT 95911624 5 JP 8 523486 2000 577062 2001 508659 2000 602941 2000 604799 2000 621191 2000 604801 2001 501161 2001 501493 2001 519543 2001 543388 2001 563370 2003 35305 KR 10 2001 7016896 10 2001 7011189 10 2001 7015260 10 2001 7015490 10 2001 7015564 10 2002 7002673 10 2002 7007338 MC 95911624 5 MX 2001 004018 PA a 2001 012
47. etting has been disabled InfoKey Controller Link Signal icon p Indicates the InfoKey Controller has detected the Segway PT The InfoKey Controller must be within 15 ft 5m in order to communicate with your Segway PT 22 Table 3 InfoKey Controller Buttons and Icons Control Description Rider Detect Error icons If any two of the four Rider Detect Sensors two located beneath each Mat are not depressed while you are riding the Rider Detect Error icons will be displayed The Rider Detect Error icons display in Standby Mode if you attempt to step onto a Segway PT that is not ready to ride Rider Detect Error icons display at startup if there is any weight on the Mats AC Power icon Indicates the Segway PT is plugged in to AC power InfoKey Controller Low Battery icon Indicates the InfoKey Controller battery must be replaced Dispose of the battery properly in accordance with regulations governing disposal of toxic materials CR2430 replacement batteries are available at electronics stores A spare InfoKey Controller battery ships with your new Segway PT stored beneath the Console Trim Segway PT Battery Gauge Indicates the amount of power remaining in the Segway PT Batteries Warning icon gt Indicates a warning condition caused by factors such as aggressive riding system operating outside of temperature range rider lifting foot off of Mat etc
48. ey Controller You should review the following service procedure prior to troubleshooting this problem for important instructions e Removing Installing the Mats on page 109 e Replacing the InfoKey Controller Battery on page 110 Recommended Action 1 Check that your Mats are not sticking to the Powerbase 2 Ifa Matis sticking lift the Mat to release it being careful not to move your Segway PT forward or backward or move the LeanSteer Frame 3 Press and hold the Power Standby button on the InfoKey Controller for two seconds to confirm the problem is resolved 4 If your Segway PT still will not power down check that your InfoKey Controller Battery is not fully depleted and that the InfoKey Controller is not damaged If necessary replace or reseat the InfoKey Controller Battery 128 If reseating the InfoKey Controller Battery did not resolve the problem and you do not have a replacement InfoKey Controller Battery Switch your Segway PT to Standby Mode by walking beside it while holding the Handlebar until you hear the Stick Shake Warn ing and feel the Segway PT switch out of Balance Mode into Standby Mode Leave your Segway PT in a secure location for 15 minutes until it automatically powers down Install a new InfoKey Controller Battery Reinstall the Mat after your Segway PT is powered down Tap the Power Standby button on the InfoKey Controller to power on your Segway PT then press and hold Power Standby butto
49. fety Shutdown see Safety Shutdown on page 55 43 Motors Figure 13 shows the location of the Motors m Figure 13 Location of Motors Each Wheel is independently driven by redundant high speed electric Motors that are quiet and efficient Each Motor is computer controlled to precisely regulate the Segway PT s motion Each Motor is wound as two separate electrical circuits capable of independent operation acting as one mechanical entity If either winding in a Motor fails the Segway PT will perform a Safety Shutdown b For more information on Safety Shutdown see Safety Shutdown on page 55 44 Balance Sensor Assembly Figure 14 shows the location of the Balance Sensor Assembly Figure 14 Location of Balance Sensor Assembly The Balance Sensor Assembly contains five angular rate sensors solid state gyroscopes and two tilt sensors The Balance Sensor Assembly sends information about the Segway PT s orientation to the Controller Boards All sensors are constantly monitored by the Segway PT to ensure each is operating correctly If one of these sensors fail the Segway PT will perform a Safety Shutdown b For more information on Safety Shutdown see Safety Shutdown on page 55 45 Batteries Figure 15 shows the location of the Batteries Figure 15 Location of Batteries The two Batteries are sealed units when properly installed that require no maintenance other than proper charging a
50. forward and slow down Always leave a gap between yourself and the Handlebar as shown in Figure 17 Once you slow to a speed that the Segway PT determines is safe it will resume normal operation and riding position Figure 17 Gap Between Rider and Handlebar 48 Riding against the Handlebar can cause loss of control collisions falls and injury The speed at which the Speed Limiter pushes the Handlebar back depends on a variety of factors including riding style terrain payload whether or not the Beginner Setting is enabled Battery condition foot positioning and other factors NOTE Conditions that may cause the Speed Limiter to activate and show the face icon with the straight mouth along with the Warning icon when you are traveling at less than the maximum speed allowed for your operating mode include Riding up a steep hill Riding on bumpy terrain Riding with fewer than three Rider Detect Sensors depressed The first few seconds after you power on and step on the Powerbase Low Battery charge Batteries that are too hot or too cold Riding down a hill with fully charged Batteries Because of regenerative charging if the Batteries are fully charged the Segway PT will activate the Speed Limiter to avoid overcharging 49 Table 5 shows the icons that display the InfoKey Controller when the Speed Limiter is engaged at a speed lower than the top speed set by the InfoKey Controller This tabl
51. he Segway PT turns left If you lean to the right while holding the handlebar the LeanSteer Frame pivots and the Segway PT turns right Always lean left or right in coordination with the LeanSteer Frame Tire Wheel Assembly and Fenders Ensure that Tires are inflated to the proper tire inflation pressure as specified in Segway PT Specifications on page 5 Tires and Wheels are shipped as an assembly Do not remove the Tire from the Wheel The Fenders on the Segway PT are designed to protect the rider from debris and to safeguard the rider while leaning into turns 34 Mats Your Segway PT comes with two Mats installed to the right and left of the Console These Mats protect the Rider Detect Sensors located beneath them as well as provide a comfortable surface on which to stand Mats should be secured in place prior to riding gt gt For more information see Removing Installing the Mats on page 109 Powerbase The Powerbase consists of the following parts e Console e Rider Detect Sensors e Controller Boards e Motors e Balance Sensor Assembly Console The Console is located behind the LeanSteer Frame and between the two Mats The Console is assembled with a cover that should not be removed replaceable trim piece snaps onto the cover There are two sets of Indicator lights on the Console see Figure 9 e Balance Indicator lights provide visual feedback about whether or not the Segway PT is ready for you
52. ibrating the Display 72 How Temperature Affects Performance 74 Riding in Hot or Cold Temperatures 74 Charging in Hot or Cold Temperatures 76 Replacing Batteries 77 Replacing Batteries in Pairs Transporting and Shipping Batteries 78 Shipping Li ion Batteries 79 5 Operating and Maintaining Your Segway PT Lifting Your Segway 82 Maintaining Tires and Wheels 84 Checking the Tire Wheel Assembly 84 Checking Tire Inflation Pressure 84 Cleaning Your Segway PT 86 Avoid Submerging Your Segway PT 87 Storing Your Segway 88 vi 6 Servicing Your Segway General Information esses 89 Parts 90 Replacing 91 Torque 91 ACCOSSONIGS wii 91 Service Procedures 92 Removing the LeanSteer Frame 93 Attaching the LeanSteer Frame 96
53. ill charge most efficiently when they are nearest the center of the recommended charging temperature range If your Batteries are too hot or too cold they may take longer to charge or they may not charge at all gt gt If you are concerned that the Batteries may be too cold or overheated during charging see Charging Failures on page 70 76 Replacing Batteries Your Segway PT is powered by two rechargeable Li ion Batteries With normal usage and proper maintenance Batteries should last the equivalent of 600 to 1000 full charges As your Batteries near the end of their useful life they need more frequent charging and your Segway PT s range will be reduced To order replacement Batteries contact an Authorized Segway Dealer or Distributor Replacing Batteries in Pairs Whenever you need to replace a Battery consider replacing both Batteries and always use pairs of Batteries with the same chem istry Replacing only one Battery will not necessarily increase the performance or range of your Segway PT because the Segway PT is designed to operate only at the level allowed by the lower energy Battery Redundancy is a critical safety feature built into the Segway PT that also applies to the Batteries Therefore you should replace Batteries in pairs except for the unusual situation where a Bat tery is replaced because of damage or defect and the other Bat tery is relatively new gt gt For information on removing an
54. ing the Segway PT reduces the top speed limit regardless of whether Beginner Setting is enabled or not Once your feet are properly positioned again the Segway PT regains full performance If the Segway PT is moved too quickly while in Balance Mode and none of the Rider Detect Sensors are depressed the Segway PT will give the Stick Shake Warning before exiting Balance Mode and transitioning to Standby Mode 41 WARNING To prevent a riderless Segway PT from traveling on its own never let go of it while it is in Balance Mode It will travel some distance on its own before shutting down risking injury to others and damage to the Segway PT WARNING Never place anything on the Mats except your feet Doing so could interfere with the Rider Detect Sensors and allow the Segway PT to travel on its own risking running into a person or property and causing injury or damage 42 Controller Boards Figure 12 shows the location of the Controller Boards Figure 12 Location of Controller Boards The two Controller Boards receive input from the Segway PT s Batteries Motors Rider Detect Sensors LeanSteer Sensors rate and tilt sensors Based on this input the Controller Boards send commands to the Motors that turn the Wheels If the system senses a malfunction in a critical component or a Battery that is depleted beyond its safe limit the Segway PT will perform a Safety Shutdown gt gt For more information on Sa
55. istributor or refer to www segway com 79 If you need to arrange air shipment of your Segway PT with Li ion Batteries installed or if you need to arrange shipment of your Li ion Batteries separate from the Segway PT by any means of transport contact Segway or an Authorized Segway Dealer or Distributor for detailed information on shipping of hazardous materials 80 Chapter 5 Operating and Maintaining Your Segway PT The Segway PT is designed to be virtually maintenance free Make sure it is clean all parts are installed and functioning properly Batteries are charged and Tires are properly inflated prior to riding Never open the Console Powerbase or Gearboxes These are not user serviceable parts This chapter describes e General maintenance procedures related to your Segway PT e Important operating tips WARNING Before you perform any of the following procedures verify that the Segway PT is powered off and unplugged It is not safe to perform these procedure while the Segway PT is powered on or charging 81 Lifting Your Segway PT Use proper techniques to safely lift and load your Segway PT Segway recommends that two people work together to lift the Segway PT To lift the Segway PT 1 Make sure the Segway PT is unplugged and powered off 2 Select firm non moving lifting points such as the Powerbase or lower cargo frames if provided 3 Liftthe Segway PT with your legs not your back
56. k the machine powers the Wheels in the direction that you lean The Segway PT uses technology called dynamic stabilization to maintain its balance and move forward or backward 13 When you lean your center of gravity moves beyond the contact patch the place where the tire contacts the ground causing the Segway PT to tilt The Segway PT s systems sense this change powering the Wheels to keep them underneath you See Figure 3 Figure 3 How the Seqway PT Works Leaning Forward and Back When you pivot the LeanSteer Frame left the Segway PT turns left When you pivot the LeanSteer Frame right the Segway PT turns right To turn the Segway PT point the LeanSteer Frame in the direction you want to go keeping the Handlebar in line with your body When the LeanSteer Frame is centered the Segway PT travels straight ahead See Figure 4 14 Figure 4 How Segway PT Works Turning The Segway PT s dynamic stabilization technology balances forward and backward but not side to side If you tip the Segway PT onto one Wheel it will not dynamically bring itself underneath you and it could fall over You are responsible for maintaining side to side stability while riding the Segway PT To do this keep your body aligned with the LeanSteer Frame Lean into turns and lean uphill when riding across a slope to maintain side to side balance When riding across a slope with one Wheel higher than the other keep
57. l you enable the Beginner Setting The Segway PT ships from the factory with the Beginner Setting locked to encourage new riders to learn using the Beginner Setting To unlock the Beginner Setting 1 Power on the Segway 2 Press and hold the Beginner Button and the Information Display Button simultaneously for more than 10 seconds The Information Display button will flash 3 Confirm that the Beginner icon turtle toggles when the Beginner button is tapped Once the Beginner Setting is unlocked you can toggle the Beginner Setting on or off by tapping the Beginner button To lock the Beginner Setting 1 Repeat Steps 1 and 2 above 2 Confirm that the Beginner icon turtle is showing on the InfoKey Display 3 Test the lock by tapping the Beginner button and confirming that the Beginner icon remains showing in the InfoKey Display 31 Activating the Training Safety Shutdown Before you demonstrate a Safety Shutdown for training purposes you must read about Safety Shutdown in the Getting Started Manual and watch the Safety Video The purpose of demonstrating Safety Shutdown for training purposes is to introduce the rider to the experience while in a predictable controlled environment with a spotter Read all the following steps prior to activating the Training Safety Shutdown 1 Make sure the Segway PT is in Balance Mode 2 The rider should stand on the Mats with the Segway PT remaining stationary 3
58. le charging Riding in Hot or Cold Temperatures The Batteries will run at the highest efficiency when you operate them nearest the center of the recommended operating temperature range If the Batteries on your Segway PT become too hot or too cold while riding the Segway PT may activate a safety alert gt gt For more information see Understanding the Safety Alerts on page 47 74 Table 11 shows the InfoKey Controller icon that displays when your Segway PT Batteries become too hot or too cold Table 11 Riding in Hot and Cold Temperatures Icon and Recommended Action Display Icon Description Recommended Action Speed Limiter or Respond as Stick Shake instructed in Warning Chapter 3 Understanding the Safety Alerts Allow your Batteries to warm or cool to within the recommended Safety Shutdown operating temperature range prior to riding For more information see Temperature Ranges on page 63 As with all batteries less energy is available at low battery temperatures You may not be able to travel the same distance when the Batteries are cold as when the Batteries are nearer to room temperature 75 Charging in Hot or Cold Temperatures Your Batteries should be within the recommended charging temperature range prior to and during charging gt gt For the recommended Battery charging temperature range see Temperature Ranges on page 63 The Batteries w
59. le sections of the following IEC 60950 00 CAN CSA C22 2 No 60950 01 03 UL 60950 UL Standard for Safety for Motor Operated Appliances UL 73 Motor Operated Appliances Household and Commercial CAN CSA C22 2 No 68 92 Degrees of Protection Provided by Enclosures IP Code IEC 60529 Household and Similar Electrical Appliances Safety General Requirements IEC 60335 1 Safety of Machinery Basic Concepts General Principles for Design Part 1 Basic Terminology ISO 121001 1 Safety of Machinery Basic Concepts General Principles for design Part 2 Technical Principles 140 Patent Information The Segway PT is covered by US and foreign patents including one or more of the following US Patent numbers issued 5 701 965 5 791 425 5 794 730 5 971 091 5 975 225 6 223 104 6 288 505 6 302 230 6 332 103 6 357 544 6 367 817 6 405 816 6 408 240 6 415 879 6 435 535 6 443 250 6 538 411 6 543 564 6 553 271 6 561 294 6 571 892 6 575 539 6 581 714 6 598 941 6 651 763 6 651 766 6 715 845 6 779 621 6 789 640 6 796 396 6 799 649 6 815 929 6 827 163 D489 027 D489 029 D489 300 D493 127 D493 128 D493 129 D493 392 D493 749 6 965 206 6 929 080 7 017 686 6 874 591 6 920 947 6 866 107 7 023 330 6 868 931 7 000 933 US Patent Pending published application serial numbers 20040011573 20040050611 20040055795 20040055796 20040069543 20040183272 20050017733 20050121866 20050236215 Foreign Pat
60. leted Full Charge Low Charge Figure 24 InfoKey Controller Display with Battery Charge Being Depleted The more charge the Batteries contain the more horizontal bars are shown If the Battery charge level is very low the Segway PT will notify you of a pending empty Battery condition prior to initiating Safety Shutdown For more information see Safety Shutdown on page 55 Do not ride your Segway PT if there is inadequate charge in the Batteries indicated by the unhappy face icon on the InfoKey Controller and no dark horizontal lines on the Battery Charge display Carefully monitor your Segway PT Battery Gauge and be prepared to step off if your Battery charge becomes completely depleted 71 Surface Charge Partial Charge Whenever you do not fully charge the Segway PT s Batteries surface charge or partial charge may affect the accuracy of the Battery charge level display causing it to show a higher charge level than actually exists After you power on check the Battery charge level display and then ride for at least three or four minutes and check the Battery charge level display again If the Battery charge level display shows rapid charge depletion during this time the Batteries have received only a surface charge If necessary plug the Segway PT back in and recharge Recalibrating the Display The Segway PT indicates the Battery charge level in the InfoKey Controller as described in Reading the
61. mail technicalsupport segway com Website http www segway com Part Number 20602 00001ab Contents Preface About This Manual eese ix The Risk of Injury ss x Before You Begin sse xi Related User Materials xi Conventions Ga 1 Introduction Recording Serial Numbers 1 Segway PT Serial 2 InfoKey Controller Serial Number 3 Segway PT Model Descriptions 4 Segway PT 5 Operating Limits a 8 Weight Limits for Riders and Cargo 8 Dynamic Weight Limits 8 Minimum Weight Limit s 9 Handlebar Cargo 9 Structural Weight Limits 10 Maximizing 11 2 Getting to Know Your Segway PT How the Segway PT 13 Segway PT Components and Subsystems 16 InfoKey Controller eene 19 InfoKey Controller Buttons 19 InfoKey Controller Display Area 20 Power Standby Button Functions 24 B
62. mportant that you follow all safety warnings and cautions that appear throughout your Segway PT manuals and that you use good judgment when you ride your Segway PT If you have questions or do not have the Getting Started Manual or Safety Video contact an Authorized Segway Dealer or Distributor or Segway Inc Segway before you attempt to use your Segway PT For a list of Authorized Segway Dealers and Distributors refer to www segway com The Risk of Injury The Segway PT is a self balancing personal transporter that uses patented balancing technology Balancing technology cannot prevent injury if you do not ride the Segway PT safely RISK OF DEATH OR SERIOUS INJURY Whenever you ride the Segway PT you risk death or serious injury from loss of control collisions and falls To reduce risk of injury you must read and follow all instructions and warnings in the User Materials Before You Begin Before you begin it may be necessary to assemble your Segway PT The Batteries should be charged for 12 hours To assemble the Segway PT and charge the Batteries for the first time refer to the Segway PT Getting Started Manual If you do not have the Segway PT Getting Started Manual contact an Authorized Segway Dealer or Distributor Segway Customer Care or download it from www segway com Related User Materials Getting Started Manual The Segway PT Getting Started Manual provides information to help you assemble and learn t
63. n for two seconds to confirm the problem is resolved 129 Diagnosing Errors with InfoKey Controller Icons InfoKey Controller icons assist you in diagnosing certain errors Match the icon shown in your InfoKey Controller display to those in the tables in this section to identify and attempt to correct the fault Startup Error Conditions If you attempt to power on the Segway PT and an error condition occurs that prevents the Segway PT from powering on and entering Standby Mode the icons shown in Table 14 will appear on the InfoKey Controller To clear these conditions follow the instructions in the Recommended Action column in Table 14 WARNING Do not step onto the Segway PT Mats until you have cleared all error conditions and have confirmed the Segway PT is in Balance Mode 130 Table 14 Icons for Startup Errors Description Recommended Action The Segway PT is plugged in Unplug the Power Cord If the Segway PT has powered off power on again The charge in the Segway PT Batteries is too low to allow safe operation of the Segway PT Charge the Batteries and then attempt to power on A Rider Detect sensor is on at startup The corresponding icon in the display will blink Make sure your foot is not on the Mat when powering on your Segway PT Check the Mat to ensure it is clear of foreign objects and not sticking to the Powerbase
64. nd storage The Batteries are interchangeable and can each be installed in either the front or rear of the Powerbase For the Segway PT to operate both Batteries must be installed and both must be Li ion Batteries If one Battery fails or is depleted beyond its safe limit the Segway PT will perform a Safety Shutdown gt gt For more information on Safety Shutdown see Safety Shutdown on page 55 46 Chapter 3 Understanding the Safety Alerts This chapter describes the Segway PT s safety alerts The safety alerts include e Speed Limiter e Stick Shake Warning e Safety Shutdown It is important that you recognize these alerts and know how to respond appropriately before you ride your Segway PT WARNING Read and follow all the instructions in the Getting Started Manual this Reference Manual and watch the Safety Video for important safety information about the Speed Limiter Stick Shake and Safety Shutdown safety alerts NOTE Not every safety issue triggers an alert For additional safety tips and guidelines see Avoiding Hazards in the Getting Started Manual 47 Speed Limiter When you approach the maximum allowed speed the Segway PT s Speed Limiter will push the Handlebar back to slow you down see Figure 16 Figure 16 Speed Limiter The Segway PT s Speed Limiter is an alert that you are moving too fast When the Speed Limiter pushes the Handlebar back stop leaning
65. neral Capacity Ah and Voltage 5 8 Ah 73 6 V Dimensions 14 x 7 5 x 3 2 in 35 7 x 19 x 8 2 cm Battery Pack Weight pair 22 7 lbs 10 3 kg If you use charge or store your Segway PT Batteries outside the limits specified you may void the limited warranty damage your Batteries and or experience reduced range and ineffective Battery charging 63 Charging Your Batteries To maximize the performance of your Segway PT Batteries fully charge your Batteries for at least 12 hours once a month or after every 12 hours of operation whichever comes first Charge your Batteries only when they are within the specified charging temperature range gt gt For more information see Specifications for the Batteries on page 63 7 Failure to charge the Batteries could result permanent damage to them Left unplugged the Batteries could fully discharge over time causing permanent damage Use only charging devices approved by Segway Charging times vary depending on the following e Amount of charge already stored in the Batteries The lower the Battery Charge Level is the longer it will take to complete the charging process e Temperature of the Batteries Batteries that are too hot or too cold may not charge or may take much longer to charge Batteries charge most efficiently when they are close to the center of the recommended charging temperature range b
66. o ride your new Segway PT To reduce risk of injury you must read and follow all instructions and warnings in the Getting Started Manual DVD that contains e PDF files of each manual Segway provides an electronic copy of this Reference Manual and the Getting Started Manual on DVD for your convenience The content of the electronic copy is the same as the printed books You will need Adobe Reader to access the PDF files e Safety Video The Safety Video is included on the same DVD as the manuals It provides important information on how to use your Segway PT To reduce the risk of injury you must watch and follow all instructions and warnings in the Safety Video before you ride DVDs are shipped in NTSC format for viewing in North America USA Canada Mexico and Japan and in PAL format for viewing in most parts of Europe Asia Australia and New Zealand xi Conventions The following conventions are used throughout this guide WARNING Warns you about actions that may result in personal injury 7 CAUTION Cautions you about actions that may result in operational issues or physical damage to the Segway PT Ej NOTE Identifies important points helpful hints special circumstances or alternative methods gt gt Indicates a reference to another section of this document or to the Getting Started Manual xii Chapter 1 Introduction This chapter introduces the Segway PT I
67. o learn what accessories are available 91 Service Procedures Use the following procedures when instructed to do so by the Troubleshooting section of this Reference Manual The tools provided with your Segway PT are intended to assist with these procedures However additional tools such as a torque wrench will be necessary to perform some of these procedures correctly 92 Removing the LeanSteer Frame Tool Required 5mm hex wrench To remove the LeanSteer Frame from the base 1 Make sure the Segway PT is unplugged and powered off 2 Using a 5mm hex wrench remove the fastener holding the LeanSteer Frame in place See Figure 28 Figure 28 Loosen Fastener Holding LeanSteer Frame 93 Lean the LeanSteer Frame all the way to the left and right until the LeanSteer Frame is loose You may hear and feel a click when the Wedge Clamp Assembly releases from the Pivot Base Assembly See Figure 29 Figure 29 Releasing the Handlebar LeanSteer Frame from the Pivot Base Assembly 94 4 Slide the LeanSteer Frame away from the Pivot Base Assembly as shown in Figure 30 Sliding the LeanSteer Frame away from the Pivot Base Assembly should require minimal force Figure 30 Remove the Handlebar LeanSteer Frame from the Pivot Base Assembly 5 If the Wedge Clamps fall out or are removed during this procedure put them aside in a safe place as you will need them to reattach the LeanSteer Frame to the Powerbase 95 At
68. oller Display Table 3 describes each of the buttons and icons Table 3 InfoKey Controller Buttons and Icons Control Description Buttons Power Standby button Allows you to power the Segway PT on and off and switch from Balance Mode to Standby Mode Beginner button Allows you to toggle the Beginner Setting on and off and illuminate the Backlight Information Display Allows you to scroll through information button including time date speed average speed trip distance and odometer Allows you to set time speed distance format date and reset the average speed and trip distance I lt Security button Allows you to activate the security function alarm 21 Table 3 InfoKey Controller Buttons and Icons Control Description Icons Controls on Display Information Display VAN VAN VN Displays time date speed average speed trip distance and odometer Wrench icon Indicates a system fault on the Segway PT that requires service P Face icons A series of face icons display to indicate status For example you may see a happy face sad face or neutral face e Z Security icon Indicates the security function is activated Beginner icon fi A turtle indicates that the Beginner Setting is enabled top speed and turning sensitivity are set at lower rates When the Beginner icon is not displayed the Beginner S
69. on the underside of the Wheel Cap with the 3 holes in the Wheel Press down until the Wheel Cap snaps into place 107 Removing Installing the Fenders Tools Required T15 six lobe wrench Torque wrench with T15 six lobe bit To remove the Fenders see Figure 40 1 Make sure the Segway PT is unplugged and powered off 2 Remove the Tire Wheel Assembly For more information see Removing the Tire Wheel Assembly on page 106 3 Using a T15 six lobe wrench remove the 4 fasteners which attach the Fender to the Gearbox 4 Remove the Fender To install the Fenders see Figure 40 1 Position the Fender so it aligns with the holes in the Gearbox 2 Thread the 4 fasteners through the Fender to the Gearbox and tighten to 1 6 Nm 1 2 ft lb 3 Reseat the Tire Wheel Assembly gt gt For more information see Installing the Tire Wheel Assembly on page 107 Figure 40 Servicing the Fenders 108 Removing Installing the Mats Tools Required None To remove a Mat 1 Make sure the Segway PT is unplugged and powered off 2 Liftthe Mat off the Powerbase To install a Mat 1 Make sure the Segway PT is unplugged and powered off 2 Verify that the top of the Powerbase and bottom of Mat are clean dry and free of debris Place a Mat on the Powerbase See Figure 41 Fit the Mat s rubber tabs into the Powerbase grooves Tuck the tabs in place around the entire perimeter of the Mat while
70. on page 5 for your Segway PT model inflate the Tire to the specified pressure 4 Check that both Tires are inflated equally and are free of debris or contaminates 84 WARNING The tire pressure stated on any affixed Wheel label near the inflation valve supersedes any recommended pressure stated on the Tires Higher pressure reduces suspension performance and traction and increases risk of loss of control collisions and falls Lower pressure reduces range and increases risk of damage to the Tire Wheel Assembly Unequal pressure causes the Segway PT to turn in the direction of the lower pressure tire 85 Cleaning Your Segway PT To clean your Segway PT 1 Make sure the Segway PT is unplugged and powered off 2 Always close the Charge Port Cover after charging and prior to cleaning 3 Gently clean your Segway PT with soap and water and a soft cloth 86 Avoid Submerging Your Segway PT Submerging your Segway PT can cause permanent damage see Figure 26 Figure 26 Avoid Submersion Observe the following rules regarding submersion and water e Do not submerge the Batteries or Powerbase in water e Avoid exposure to heavy downpours or extended periods of heavy rain when riding storing or transporting the Segway PT CAUTION Do not use a power washer or high pressure hose to clean your Segway PT Use of these devices could force water into components that must stay dry Do not allow
71. ormat date format year month and day Resetting average speed Resetting trip distance Setting Time Format Hour and Minute 1 Set Time Format 12 or 24 hour Clock Tap the Information Display button until the time displays Press and hold the Information Display button until the time for mat segment flashes either 12 or 24 Select the 12 or 24 hour format by tapping the Security button until the desired format is displayed Release the Information Display button Tap the Information Display button to confirm and advance to the hour setting Set Hour Select the hour by tapping the Security button until the desired hour is displayed Press and hold the Security button to fast advance hours Tap the Information Display button to confirm and advance to the minute setting Set Minute Select the minute by tapping the Security button until the desired minute is displayed Press and hold the Security button to fast advance minutes Tap the Information Display button to confirm the time setting The time is now set 27 Setting Speed Distance Format Date Format Year Month Day 1 28 Set Speed Distance Format MI or KM Tap the Information Display button until you see the month day or day month alternating with the year Press and hold the Information Display button until the MI H or KM H shows in the display Release the Information Display button Select the MI H or KM H forma
72. power off 126 will not power on 122 Turning radius 5 U US patent numbers 141 Warranty 138 Weight limits 8 Wrench icon 22 X 2 description 4 145 146 SEGWAY
73. r Segway PT users and may set speed limits and mandate protective gear for riders Some governmental authorities prohibit use of Segway PTs on public roads and sidewalks You should consult local authorities to become familiar with applicable laws and regulations In the USA many of these laws use the term Electric Personal Assistive Mobility Device or Personal Motorized Mobility Device which are specifically defined to include Segway PTs Limited Warranty United States Only Segway provides with each Segway PT a Segway Personal Transporter Limited Warranty This is the only warranty applicable to the Segway PT Consult the Segway Personal Transporter Limited Warranty delivered with your Segway PT for the specific terms of limited warranty coverage Radio Frequency Interference United States FCC Part 15 Class B Radio Frequency Interference RFI Statement The Segway PT has been tested and found to comply with the limits for Class B digital devices pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential environment The Segway PT generates uses and can radiate radio frequency energy and if not installed and used in accordance with the User Materials may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If the Segway PT does
74. r trip distance or KM flashes Press and hold the Information Display button until the trip odometer resets to 0 0 29 Security Button Functions The following functions can be performed using the Security Button Enabling and Disabling the Security Function 1 To enable the Security Function tap the Security button The Security icon lock will show in the Display 2 To disable the Security Function tap the Security button The Security icon lock will no longer show in the Display The Segway PT will only accept these commands when no Rider Detect Sensors are depressed when there is no weight on the Mats The Security Function includes an alarm and a mechanism that makes it difficult to move your Segway PT and discourages tampering The best way to deter theft of your Segway PT is to keep it in a secure indoor location with the InfoKey Controller stored separately If you must leave your Segway PT unattended in a location that is not secure enable the Security Function and remain within audible range so you can respond should the alarm sound 30 Button Combination Functions The following functions require you to simultaneously push a combination of InfoKey Controller buttons Configuring and Locking the Beginner Setting For your first ride the Segway PT is set to operate exclusively with the Beginner Setting enabled If the Beginner icon turtle does not display do NOT ride the Segway PT unti
75. re This chapter provides lists of problems and recommended actions WARNING Always shut down your Segway PT and unplug the AC Power Cord before performing any maintenance or installing any part or accessory 119 Refer to Table 13 for a list of potential errors This table directs you to the page in this chapter where you can find more information on resolving the problem Table 13 Segway PT Troubleshooting Procedures Problem See The Segway PT will not power page 122 on The Segway PT will not enter page 123 Balance Mode The LeanSteer Frame slips or is page 124 off center The Tire Wheel Assembly is page 125 loose and wobbles The Segway PT pulls to one side page 126 when riding A Tire is flat or will not maintain page 127 inflation pressure A Safety Shutdown occurs when page 127 you are entering or leaving a store library or other building The Segway PT will not power page 128 down 120 If you are unable to solve the problem look through the section showing the InfoKey Controller icons that display during error or failure conditions in Diagnosing Errors with InfoKey Controller Icons on page 130 That section shows the icons and recommended actions to take when you see certain icons If after reviewing the troubleshooting procedures and the InfoKey Controller icons you are still unable to resolve the problem contact an Authorized Segway Dealer or
76. re 44 Installing or Removing the InfoKey Controller Dock 114 Installing Removing the Dock Adapter Tool Required None To install the InfoKey Controller Dock Adapter screw the adapter to the underside of the InfoKey Controller When installed properly the Dock Adapter should snap into place when screwed on To remove the InfoKey Controller Dock Adapter unscrew the adapter from the underside of the InfoKey Controller 115 Docking Undocking the InfoKey Controller Tool Required None To Dock the InfoKey Controller 1 Make sure the InfoKey Controller Dock Adapter is installed gt gt For more information see Installing Removing the Dock Adapter on page 115 2 Slide the InfoKey Controller up into InfoKey Controller Dock as shown in Figure 45 Figure 45 Docking the InfoKey Controller 116 To Undock the InfoKey Controller 1 Press the Release Tab at the bottom of the InfoKey Controller Dock 2 Slide the InfoKey Controller out of the InfoKey Controller Dock as shown in Figure 46 Figure 46 Undocking the InfoKey Controller 117 118 Chapter 7 Troubleshooting the Segway PT This chapter describes e Troubleshooting techniques e Using InfoKey Controller icons to help diagnose an error or failure condition Troubleshooting Procedures You can troubleshoot certain problems with your Segway PT before contacting an Authorized Segway Dealer or Distributor or Segway Customer Ca
77. rge Indicator light corresponds to the front Battery and the rear Charge Indicator light corresponds to the rear Battery See Figure 11 e When the Segway PT is plugged in and charging each Charge Indicator light will either be flashing or solid green e f one or both Charge Indicator lights is red or fails to illuminate there is a charging problem gt gt For more information see Charging Failures on page 70 OOO Q 4 Front lt Rear Figure 11 Battery Charge Indicator Lights Console Trim A trim piece fits over the Console The Console Trim can be replaced and allows you to personalize the trim color on your Segway PT A spare InfoKey Controller battery ships with your new Segway PT stored beneath the Console Trim CR2430 replacement batteries are available at electronics stores You may remove or replace the Console Trim but do not attempt to remove the Console cover beneath the Console Trim The Console cover is not a user serviceable part 40 Understanding the Rider Detect Sensors The Segway PT has four sensors located beneath the Mats Rider Detect Sensors detect the presence or absence of a rider while the Segway PT is powered on Rider Detect Sensors When your feet are properly positioned on the Mats all four Rider Detect sensors depress allowing the Segway PT to operate normally in Balance Mode If fewer than three Rider Detect sensors are depressed while rid
78. t For additional information see Safety Shutdown on page 55 When riding the Stick Shake Warning occurs if you demand too much power from the Segway PT The Stick Shake Warning can happen when riding on a steep slope rough terrain or against an obstacle or when accelerating or decelerating abruptly The Stick Shake Warning also occurs if you ride backward too fast or if you try to step on the Segway PT when it is not ready to balance The Stick Shake Warning is more likely to occur when your Batteries are low cold heavily used or poorly maintained because there is less energy available to keep you balanced Table 6 lists possible causes of the Stick Shake Warning and recommended actions to take when the Stick Shake Warning occurs with a Rider on the Mats 52 Table 6 Stick Shake Warning With a Rider on the Mats Possible Causes Recommended Action Riding aggressively accelerating or stopping abruptly Ride more smoothly and slowly Riding against the Handlebar causing you to demand too much power Leave a gap between you and the Handlebar Riding on rough terrain or steep slopes causing you to demand too much power Ride on smoother flatter less demanding terrain If on a slope turn perpendicular to the slope step off and walk your Segway PT in Riderless Balance Mode Riding against an obstruction Such as a door frame or curb that stops the Wheel while you continue to demand power Stop
79. t 4 5kg 4 5 kg Performance Max Speed 12 5 mph 12 5 mph 20 km h 20 km h Energy Rechargeable Lithium lon Lithium lon Batteries Li ion Li ion Range on a Full Charge 16 to 24 mi 9 to 12 mi 26 to 39 km 14 to 19 km Turning Radius Zero The Wheels can rotate in opposite directions enabling the Segway PT to turn in place Tire Inflation Pressure 15 psi 4 psi 1 03 bar 275 bar Power Requirements 100 to 240 V 100 to 240 V Worldwide 50 or 60 Hz 50 or 60 Hz Table 2 Segway Specifications Model Specification i2 x2 Dimensions Machine Weight Without 82 Ibs 97 Ibs Batteries 37 kg 44 kg Battery Weight See Table 10 on page 63 Ground Clearance Unloaded Machine Length and Width Handlebar Height from Mat Handlebar Height from Ground Unloaded Powerbase Height Unloaded Tire Diameter Tire Type 3 4 in 4 4 in 8 5 cm 11 2 cm 25 5x25in 26 5 x 33 in 65 x 63 cm 67 x 84 cm 38 43 in 38 43 in 97 109 cm 97 109 cm 46 51in 47 52in 117 130 cm 119 132 cm 8 in 9 in 20 cm 22 9 cm 19 in 21 in 48 3 cm 53 3 cm Standard All terrain InfoKey Controller Battery CR2430 replacement batteries are available at Electronics stores A spare InfoKey Controller battery ships with your new Segway PT stored beneath the Console Trim NOTE See Weight Limits for Riders and Cargo on page 8 for more information on weight limits See
80. t by tapping the Security button until the desired format is displayed Tap the Information Display button to confirm and advance to the date format setting Set Date Format MO DA or DA MO Select the MO DA Month Day or DA MO Day Month format by tapping the Security button until the desired format is displayed Tap the Information Display button to confirm and advance to the year setting Set Year Select the year by tapping the Security button until the desired year is displayed Press and hold the Security button to fast advance years Tap the Information Display button to confirm and advance to the month setting Set Month Select the month by tapping the Security button until the desired month is displayed Press and hold the Security button to fast advance months Tap the Information Display button to confirm and advance to the day setting 5 Set Day Select the day by tapping the Security button until the desired day is displayed Press and hold the Security button to fast advance days 6 Tap the Information Display button to confirm speed distance format date format year month and day These are now set Resetting Average Speed Tap the Information Display button until you see the average speed MI h or KM h does not flash Press and hold the Information Display button until average speed resets to 0 0 Resetting Trip Distance Tap the Information Display button until you see you
81. t includes e Instructions on how to locate and record the serial number of your Segway PT and the wireless InfoKey Controller e Segway PT model descriptions e Detailed specifications and operating limits of the Segway PT Recording Serial Numbers Record the unique serial numbers for both the Segway PT and the InfoKey Controller Store this information in a secure location separate from your Segway PT in case you need to order a replacement InfoKey Controller The Segway PT and InfoKey Controller serial numbers are unique to your machine and InfoKey Controller These numbers can provide helpful information in the future for asset and warranty tracking InfoKey Controller replacement insurance claims and in case of loss or theft Store the serial numbers in a secure location separate from your Segway PT Segway PT Serial Number To record the Segway PT Serial Number 1 Stand behind the Segway PT and lift the back edge of the right Mat to expose the bar code label 2 Locate the serial number on the left side of the label The serial number is a 12 digit number beginning with 0 see Figure 1 A 012345678901 SER MOD 1680400011 Figure 1 Location of Segway PT Serial Number 3 Record the Segway PT serial number and keep it in a safe place 4 Resecure the Mat in place after you record the serial number gt gt For more information see Removing Installing the Mats on page 109
82. taching the LeanSteer Frame Tool Required Torque wrench with 5mm bit To attach the LeanSteer Frame to the Powerbase 1 Make sure the Segway PT is unplugged and powered off 2 Slide the LeanSteer Frame onto the Pivot Base Assembly as shown in Figure 31 LeanSteer Frame Pivot Base Assembly Figure 31 Attach Handlebar LeanSteer Frame to the Pivot Base Assembly 3 If the Wedge Clamps are not installed install each Wedge Clamp curved side facing down on either side of the LeanSteer Frame base 4 Loosely thread in the fastener 96 Prior to tightening the fastener visually check that the Handlebar is straight and centered If it is not straight and centered adjust the LeanSteer Frame to straighten and center it Tighten the fastener to 11 0 N m 8 1 ft Ibf See Figure 32 Figure 32 Tighten Fastener Holding LeanSteer Frame in Place 97 Removing the Handlebar Tool Required 3mm hex wrench To remove the Handlebar from the LeanSteer Frame 1 Make sure the Segway PT is unplugged and powered off 2 Using the 3mm hex wrench remove the 3 fasteners that secure the Handlebar Clamp to the LeanSteer Frame 3 When you remove these fasteners and the Handlebar Clamp the Handlebar is released from the LeanSteer Frame see Figure 33 Figure 33 Remove Handlebar from the LeanSteer Frame 98 Attaching the Handlebar Tool Required Torque wrench with 3mm bit To attach the Handlebar
83. the LeanSteer Frame vertical to keep from turning 15 Segway PT Components and Subsystems The Segway PT includes the following components and subsystems see Figure 5 e InfoKey Controller e InfoKey Controller Dock e Handlebar e LeanSteer Frame e Tire Wheel Assembly and Fenders e Console with Charge and Balance Indicator Lights e Console Trim e Mats e Powerbase e Batteries The Segway PT has been designed with concern for the safety of the rider and those who may be nearby Redundant subsystems maintain controlled operation of the Segway PT in the unlikely event of a component failure If one component in a subsystem fails the other component continues to operate allowing you to come to a complete and safe stop before stepping off The Segway PT has five redundant subsystems Controller Boards Motors Batteries the Balance Sensor Assembly and LeanSteer Sensors 16 WARNING All Segway PT parts must be approved by Segway and properly installed Never attempt to stand on a Segway PT without the LeanSteer Frame attached and secured Using your Segway PT without all parts properly installed could damage your Segway PT and result in serious injury from loss of control collisions and falls WARNING Do not modify the Segway PT Modifications to the Segway PT without the prior written approval of Segway could interfere with the operation of the Segway PT could result in serious injury and or
84. to the LeanSteer Frame 1 2 Make sure the Segway PT is unplugged and powered off Align the Handlebar in place against the LeanSteer Frame using the alignment guides See Figure 34 Position the Handlebar Clamp against the Handlebar Insert the 3 fasteners through the Handlebar Clamp into the LeanSteer Frame Using the 3mm hex wrench alternate between the 3 fasteners evenly tightening in small increments until the full torque setting of 6 0 N m 4 4 ft Ibf is achieved Check to ensure that the gap between the Handlebar Clamp and the LeanSteer Frame is even and the same between the top and bottom Figure 34 Secure Handlebar to LeanSteer Frame 99 Removing the Batteries Tool Required 3mm hex wrench WARNING Before you begin verify that the Segway PT is powered off and unplugged It is not safe to perform this procedure while the Segway PT is powered on or charging The cells within the Batteries contain toxic substances Do not attempt to open Batteries Do not use the Batteries if the casing is broken or if it emits an unusual odor or excessive heat or leaks any substance Do not handle a damaged or leaking Batteries unless you are wearing disposable rubber gloves eye protection and are in a well ventilated area Dispose of rubber gloves and damaged Batteries properly in accordance with regulations governing disposal of toxic materials 100 To remove the Batteries 1 2 Make sure th
85. ut of reach of children and pets Exposure to Battery voltage could result in death or serious injury Unplug and disconnect your Segway PT from AC power before removing or installing Batteries or performing any service It is hazardous to work on any part of your Segway PT when it is plugged into AC power You risk serious bodily injury from electric shock as well as damage to your Segway PT The cells within the Batteries contain toxic substances Do not attempt to open Batteries Do not insert any object into the Batteries or use any device to pry at the Batteries casing If you insert an object into any of the Batteries ports or openings you could suffer electric shock injury burns or cause a fire Attempting to open the Batteries casing will damage the casing and could release toxic and harmful substances Only charge the Batteries using charging devices approved by Segway Comply with all local and federal and individual country laws when disposing of and transporting the Segway PT Batteries 62 Specifications for the Batteries Table 10 lists the specifications for the Batteries Table 10 Specifications Specification for Batteries Li ion 92 Cell Charging Time Before First Use 12 hours Recharge from Empty 8 hours Temperature Ranges Operating 14 F to 122 F 10 C to 50 C Charging 14 F to 122 F 10 C to 50 C Storage and Transport 4 F to 122 F 20 C to 50 C Ge

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