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Global Exchange Manager Manual

1. 24 Ko sol r YT secs nte u pM MEN Eie 24 Reissue after departure upgrade of already flown sectors FQ with option 25 Penalty collected to the Fare as Q 5 nennen nnns 26 Penalty collected to the Fare in case of IT BT ticket a 28 Private Fare with account code issued as BT reissue after departure 29 Reissue with Fare copy 34 Involuntary rebooking rerouting after departure 212 r 38 Involuntary rerouting 2 new segments instead of the original one 45 Involuntary rerouting manual 50 MNT 55 second exchange done new PNR without ticket number and Filed Fare History 60 Reissue after departure in new PNR original PNR is past date and cannot be used manual mask OOS ROTEN 63 CEE Travel Systems Last revision May 2014 5 2014 Ay CEE TRAVEL SYSTEMS GLOBAL EXCHANGE MANAGER GEM GEM is a new application that automates exchange reissue of tickets With this application it is possible to rec
2. 259014 SO BDA Tor 74 27 99900947 Wat PLT CLS DAN av TEM 57 IIB Oe 8 Ch Y We ew LUN bes 543 1119 Cle mx STI WR YS 0157 x t 45254 Fa 3hja j a E A DILI Open a PNR and display the ticket Delete Global Exchange Manager works with Smartpoint ARRAT TERMINAL HISTORY WINDOW PAR SEARCH SELI TORS HELF Page 3 5 2014 If you cannot see your toolbar with GEM icon on the top grab the Smarpoint window and drag it slightly downwards w a oe h d 295 979 Q S m manise c VIAPO APPUCATION TERMINAL HETONY WINDOW bral SPARC TOCNS ws AM Tet mes mss meet uem 1EK Lo Y 151 om o nM EN E E EN Peete 42 1 e PLATINE OF 280 CP IATA 00990909 d DII DD TM BFTM OM W l XK TAA WO 2 Pgo mta Of 15r 06 31 16 9657 ia When you activate GEM the Smartpoint window will be automatically hidden
3. oo 54 21780 She Global Exchange Manager 5200 ber i 12 ime deni am a woon MEOH bor vn ce th s Cl foal Work with your Global Exchange Manager as you re used to Page 4 5 2014 m stu iii Me fo vado Hep om 9 86 22 200 camas a a v m a beoe a mee doa ad 4 You Came fus and 115 Qao apaq a tae bera cm vk cami qp v wisi 5 4 mimo ej Once the ticket is exchanged reissued by Global Exchange Manager Smartpoint with CTRL plus F12 button and continue in Smartpoint A CEE TRAVEL SYSTEMS mico Bur apo ue m activate the You can also include GEM in Quick commands and create entry which will activate GEM in Smartpoint and use this entry instead of GEM icon When entry is used the Smartpoint window stays open The way how to do it 1 Click on 4 icon APPLICATION TERMENAL HISTORY WINDOW PNR SEARCH SELL TOOLS HELP N s e Page 5 5 2014 2 Click on three square at the bottom A 3 Click on ADD button General Settings CiUsers Martin AopOots Wooming Traveiport Smartpoints Quick Coi mmangas Triggers rmt SMS SEATGURLU Rap
4. 34 2030 Page 61 CEE TRAVEL SYSTEMS Steps 3 6 of this example would be completed as in previous cases New ticket TKT 064 9901 730378 NAME KLIMOVA MISAMRS ISSUED 30NOV12 FOP CASH CASH PSEUDO 79YE PLATING CARRIER OK ISO CZ 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN OK 758 B O5DEC PRGCDG 0710 OK BPLSCZ 1 NVBO5DEC NVAO5DEC OPEN OK 767 K 11DEC CDGPRG 2050 OK KPLSCZ 2 NVB11DEC NVA11DEC FARE CZK 12000 TAX 3308 XT TAX 9 FR TAX 2056 XT TOTAL CZK 2065A FARE RESTRICTIONS APPLY PRG PAR 384 21BPL5CZA PRG 230 52KPLSCA 614 TSEND 19 5204 XT CAKIIA CAK OX C2K46YO CARZOOO0DU PD432FR PD525C2 251 PD296QX PD2030YQ EXCHANGED FOR 0649901672566 ORIGINAL ISSUE 0649901672554PRG21SEP1299999992 5 2014 Page 62 A CEE TRAVEL SYSTEMS Reissue after departure in new PNR original PNR is past date and cannot be used manual mask option 5 Original ticket TKT 071 9428 195655 NAME SIMPSON DANIELLEAMMA PH 183 3428 ISSUED 16MAR13 FOP CASH PSEUDO 76M8 PLATING CARRIER ET ISO MW 61200123 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN USED ET 0701 10JUL LHRADD 2015 OK MHES1YGB 1 USED 877 11JUL ADDBLZ 0920 OK MHES1YGB 2 OPEN ET 877 M 0O01AUG BLZADD 1500 OK MHES1YGB 3 NVB13JUL OPEN 700 M 02AUG ADDLHR 0110 OK MHES1YGB 4 NVB13JUL FARE GBP 873 00 TAX 11812 LD TAX 1969 TAX 201411 XT TOTAL MWK 759981 EQUIV MWK 544790 NON E
5. 1181210 TAX 156572 TAX 5 17 TAX 2480608 TAE 124B805YR TOT MWE755SBZ2 eVADDITIONAL FEES MAY ABPLY SEE FOl 51 FB MHESIYGB 2 NB 13JUL NA 10JUL Sz FB MHESIYGB B 2PC NB 13JUL NA 10JUL NON ENDO PENALTY APPLIES FLIGHT RESTRICTIONS APPLY T BOL 51 2 ET CET gt FARE 873 00 TAX 11817 LD TAX 1569 YZ TAX 201411 IOTAL HWE 755581 EQUIV MWE 544750 NON ENDO PENALTIES APPLY LON ET X ADD ET BLZ 702 00 ET X ADD LON 702 00 N UCl404 00END ROEO0 621751 XT 51756GB24806UB124805YR C 1G XEV7BC ET BFETRO iui T 4 5 2014 Page 68 5 2014 Ay CEE TRAVEL SYSTEMS Step 3 Penalty collected as a tax with the code XP in this example step 3 Comission and penalties PENALTY O Absent EMD Q mco Tax Q Surcharge ENDORSEMENT NON ENDO PENALTY APPLIES FLIGHT RESTRICTIONS APPLY COMMISSION TOUR CODE Percents Step 4 Exchange mask TICKET NUMBER THRU COUPON NUMBERS 07194281956551 vas No 2 COUPONS FOR TICKETS TICKET 1 TICKET 2 TICKET 3 TICKET 4 84 PD TAXES 11812 124800 TTL VALUE ORIGINAL MWK544780 8 Fields marked with asterisk 7 are required Page 69 CEE TRAVEL SYSTEMS Step 4 Exchange mask TOTAL ADD COLLECT FORM OF PAYMENT 18441 MWK 6 cash Invoice Credit card Other For example VI1234567890 D1219 Fields marked with asterisk are required Step 5 is skipped there is nothing to
6. A CEE TRAVEL SYSTEMS HFF SEG hg lt VALUE TYPE VALUE TYPE VALUE TYPE VALUE 2 362 4 235 6 18 5 2014 Page 46 CEE TRAVEL SYSTEMS Calculation details FARE TOTAL ROE CAK 1454 CZK 4220 19 5204 Additional information Endorsement INVOLUNTARY REROUTING DUE TO AF6902 20FEB CCLD REFUND CHANGE RESTRICTIONS APPLY ONLY Fare construction PRG AF LYS 51 43 AZ XVCE AZ PRG 15 44 NUCBB 87 Please check your HFF fare quote Ticket Fare FQl 51 3 AP 34 amp BO MTI EV D FARE CZE 1306 TAX 525 CZ TAX DR Hen ia TOTAL CZE 4072 FARE 2 1454 TAX 525CZ TAX 362FR 26 REFUND CHANGE RESTRICTIONS APPLY AZ AP ONLY B 18 MJ TAX 1484 CZEKAZZU PRE AF LYS 51 43 AZ X VCE AZ PRE 15 44 NUCGS 87END s d x1 re ERG 2 ST BG 1PC NB 20 5 2014 Page 47 CEE TRAVEL SYSTEMS If from any reason some amount displayed by GEM is not the same as on the original ticket the Fare in this case the agent has the possibility to change it before pressing Next button TAX TYPE TICKET VALUE FARE VALUE ADDITIONAL COLLECTION cz 525 525 362 352 26 28 236 236 115 115 18 18 1484 FARE Total Automatic calculation may be inaccurate We recommend you to check it manually Ticket Fare NV
7. BKK 10APR QR 612 H BKK TTAPR QR 6177 5 DOH 184PR 87 Q 6 PRG 18APR 505 X 5 2014 Page 51 5 2014 Taxes VALUE TYPE VALUE Calculation details FARE Additional information Endorsement Fare construction VALUE TYPE taxes VALUE TYPE CEE TRAVEL SYSTEMS Page 52 Manual mask with all ticketing data entered segments FAREBASIS TD x 1 PRG MUC 10APR LH 1688 W HHEE3MCZ Xl 2 MUC DOH 10APR QR 10 H HHEE3MCZ x 2 BKK QR 612 H HHEE3MCZ x 17APR QR 617 HHEE3MCZ 5 DOH CPH 184PR QR 87 0 HHEE3MCZ lt l 6 PRG 18APR OK 505 X HHEE3MCZ Taxes NWB 10APR13 104PR13 10A4PR13 1 1 18APR13 18APR13 NVA 10A4PR13 10APR13 10A4PR13 1 APR13 18APR13 18APR13 A CEE TRAVEL SYSTEMS VALUE TYPE VALUE TYPE VALUE TYPE VALUE TYPE 3 99 4 436 T 5745 More taxes 5 2014 Calculation details FARE EQUIV CZK 12500 Additional information Endorsement INVOLUNTERY REROUTING DUE TO SCHEDULE CHANGE NON END VALID ON QR OAL ONLY Fare construction PRG LH X FRA QR QR 320 17 QR X DOH OR OK PRG 320 17 NUCBAD 34 Calculate Page 53 TAX TYPE TICKET VALUE FARE VALUE cz RA PZ T
8. 4616 XT 29LlL229010X1996Y0 RLOC 1G LVL5NY 1A 5BNTKB The first exchange TKT 064 9901 672566 NAME KLIMOVA MISAMRS ISSURDs ZISMPIZ FOP CASH CASH PSEUDO 79YE PLATING CARRIER OK 150 CZ 99999992 USE FLT CLS DATE BRDOFF TIME ST F B FARE OPEN OK 768 B 250CT PRGCDG 0845 OK BPLSCZ NVB250CT NVA250CT OPEN 761 03 CDGPRG 1515 OK KPLSCZ NVBO3NOV NVAO3NOV FARE CZK 12000 TAX 3261 XT TAX 8 FR TAX DOTAT AK 47A FARE RESTRICTIONS APPLY PENALTY COLLECTED ON MCO PRG OK PAR 366 18BPLSCZ OK PRG 219 70KPLSCZ NUC585 88END ROE20 4816 XT 2 50 CZK34YQ PD525CZ PD424FR 2517 PD291QX PD1996YQ EXCHANGED FOR 0649901672554 ORIGINAL ISSUE 0649901672554PBGA2 5EPIl299999992 New PNR without HTE KF21GM 37 BRONH N347373 AG 99999992 21NOV 1 1KLIMOVA MISAMRS 1 OK 758 B 2 OK 767 K UODEC PRGCDG HK2 11 CDGPRG HKZ 0710 2050 0900 O 230 F WE F TU Select thobete celeeiue CPN i CPN 1 2 1KLIMOVA MARIEMISS P CO4 DOB27AUG2008 5 2014 60 5 2014 CEE TRAVEL SYSTEMS Passengers 1 GEM is not able to show paid taxes because the Filed Fare History is not stored in this new PNR That is why the agent has to enter all paid taxes manually in the Ticket value column habis to fetch ticket fren PEZ Fiesse TEL Cones many The total sum of paid taxes FR 424 8 A32 CZ 525 TZ 25 OX 291 ADC 5 296 YO 1996
9. Global Exchange Manager Manual o CEE TRAVEL SYSTEMS al l Lastr n May 2014 GLOBAL EXCHANGE MANAGER GEM 1 How is working at the time 1 u uu u OO o OO OT 2 Global Exchange Manager works with 5 4 3 Global Exchange Manager User 777 9 EXCHANGE PROCEDURE Lu l nessuna 10 MS A Tour s NEN m I 10 NeW Fare E T Tr 11 Step 3 Penalty Commission Tour code IT BT 14 oppo TY CC e OO RN RETE T ERE 15 Penalty collected on EMD Electronic Miscellaneous Document 16 P enalb collected 77777 ETe RN CUu u UN IUE 17 Penalty collected to the Fare as Q surcharge shown in the Fare calculation 17 u tend Miete eiit 20 Steps e u nu u En 20 Step Ges Tre KBE l cotes bmc 21 EXCHANGE REISSUE SCENARIOUS
10. 58 CEE TRAVEL SYSTEMS New ticket TKT 006 9901 730368 NAME KLIMO JOSEFMR ISSUED 22NOV12 FOP CASH CASH PSEUDO 79YE PLATING CARRIER DL ISO CZ 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN ARPT DL 9504 15 PRGAMS 0950 OK BRTCZI 1 ARPT DL 9348 15DEC AMSJFK 1325 BRTCZI 2 ARPT DL 8601 B O5FEB JFKCDG 1645 BRTCZI 3 ARPT DL 8588 O6FEB CDGPRG 0715 OK BRTCZI 4 FARE CZK 38564 TAX 14455 XT 20 US TAX T TOTAL CZK 189072 NON ENDO FARE RSTR COULD APPLY PRG DL X AMS DL NYC M987 78BRTCZI DL X PAR DL PRG M OOT JOSBRPCAI 975 5 6 BOBIS 5204 XT CAKIBZYR ZK4CJ CZK4RN CZK1VV CZK2AY CZK4XA CZK2526XT PD662US PD9312YR PD2500DU PD525CA PDIS4CJI PDIGGRN PD5SlVV P DLIOSSXT EXCHANGED FOR 0069901672575 ORIGINAL ISSUE 0069901672556PRG24SEP1299999992 RLOC 1G X5S32JU DL GHIQHL Page 59 Ay CEE TRAVEL SYSTEMS The second exchange done in new PNR without ticket number and Filed Fare History Original ticket the first issue O64 99UI 672954 NAME KLIMOVA MISAMRS ISSUED 215SEP L FOP CASH PSEUDO 79YE PLATING CARRIER ISO CZ IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE EXCH OK 7698 B 25007 PRGCDG 0545 OR BPLSCZ NVB250CT NVA250CT EXCH OK 767 01 CDGPRG 2050 OK KPLSCZ NVBOLNOV NVAO1INOV FARE CZK 12000 TAX 525 CZ TAX 424 FR TAX 22127 TOTAL CZK 15261 FARE RESTRICTIONS APPLY PRG PAR 366 18 OK PRG 219 70 NUC585 88END 20
11. GReprice Wh tecspe URL Retay lbeerary Capture Reisy Queves Relay PWR Relay Cienttus Relay Ticket Exchange Gs Retay Recovery Res Retay Estatus Wi telLepeiVAL QuickCommands Management EXE Apm C WindowsWwv otepead exe Parar eters Termine Corman SNOTEPAD Retresn PNR after the action is executes Refeesn Viewpoint before the action is executed Creste menu item in the Too menu Favorite treme Not Added Ade to Category EIE ua Gw CEE TRAVEL SYSTEMS Page 6 5 2014 CEE TRAVEL SYSTEMS 4 Fill fields like on the picture below and press Save button General Settings ities Mertwr Apu Chata Roaming Quick t nar T riggers vu QuickCommands Management teotepead s s SEATGLS LI Rap oReprice Wh TeLepe URL Reiny lt rerery Capture Amiay Queues Reiny PNRA Relay Comntfiuw Reiny Ticket Eschange metet DOE after the ottoon 9 executed Brower Mri http gern gelieo con ue Termine Cover anc CEN malay Recovery Peay D Relay atat VWhitelsbeVRL FF gt IRefrnegnT Viewpoint mefore The action eweciutecd C Launch in external Drowter ate rena tem ie tee merw Favor e meru W Level 1 Au tocstegorny 5 Now you can use GEM integrated in Smartpoint Just type in Smartpoint terminal or press GEM button on Quick
12. be copied Step 6 step 6 Ticket print Exchange process completed Y ou can print your tickets now or store the fare only and start over the script to process other passengers Print selected tickets TICKET NUMBER PASSENGER ADDITIONAL COLLECTION FEE TYPE TERMINAL SCREENS 0719428195655 SIMPSON DANIELLEAMMA 18441 MWK TAX Check Exchange screen Fare gt FOR SIMPSON DANIELLEAMMA 01 014 FEl 51 2 22JAN14 NEW FARE 873 00 EQUIV MWE 544790 BSIMESON DANIELLEAMMA ADT B 5632 TRI 18441 XP TAZ TRS TH4 LON EI X ADD ET BLZ 702 00 ET X ADD ET LOW 702 00 NUCI404 04 EXCH TICKET TICKET NUMBER THRU TICKET NUMBER WO D ROED0 621751 07154281556551 02 FARE 73 00 EQU 544750 TAX 18584414F TOT HWES63231 COUPONS FOR 1 34 KIZ Fa ADDITIONAL FEES MAY APPLY SEE gt FO1 BD TAXES 1 11812 LD 2 1565 YZ 3 51796 GE 4 24806 T P FB MHESIYGB B ZPC NB 13JUL NA 10JUL E d ETTE 2 UETTT TA Tee AS APAPA PUS F3 TT LT ra q 1 34 7 of e Store the fares and start over I confirm the additional collection amounts in the table above Cancel Filed Fare mask stored FBL 22 2 22JAN14 5N AG SIMPSON DANIELLEAMMA ADT B MWK 563231 LON ET X ADD ET BLZ 702 00 ET X ADD ET LON 702 00 NUC1404 00EN D ROE0 621791 FARE GBP873 00 EQU MWK544790 TAX 18441XP TOT MWK563231 ADDITIONAL FEES
13. for reissue TICKET NUMBER ISSUE DATE PASSENGER SEGMENTS AMOUNT Custom ticket number 8 1763905721128 OSAPR13 KOUBAAJAN MR PRG DXB 12APR EK 140 DXB MLE 13APR EK 658 MLE gt DXB 0BJUL EK 653 PRG 10JUL EK 139 5 2014 Page 29 Ay CEE TRAVEL SYSTEMS MODIFIERS l CEO m 3 MLE DXB 2HAUG EK 653 B 4 GATE DXB PRG 22AUG EK 139 6 Calculation type Before departure FQ 6 After departure FQ T FQ with options FQ P1 51 2 3 4 Fare calculation date ODAPR13 Additional options ACCOUNT CODE CURRENCY TICKET VALUE FARE VALUE ADDITIONAL COLLECTION 0 0 Automatic calculation may be inaccurate We recommend you to check it manually GEM is not able to read the Fare and the Equivalent from the original ticket because of IT BT and therefore the Fare respectively Equivalent must be added by the agent manually 5 2014 Page 30 A CEE TRAVEL SYSTEMS TAX TYPE TICKET VALUE FARE VALUE ADDITIONAL COLLECTION 565 565 0 380 380 0 Total Automatic calculation may be inaccurate We recommend you to check it manually Ticket Fare ER 01335 HB 10JUL DEBPRG 0905 OK BLEIYCZI GLI3 53 4 AP 27HMAY13 HVBlSAPZER FQ 51 2 3 4 Pl HO095A2PBl3 CER GLIS3 wee NET TICKET DATA EXISTS www NTD1 FARE ET 565 Cz 380 BO Pl EOUBA J
14. for sector 1 PRG LYS of the original ticket should be used for sector 1 and 2 of the new ticket PRG PAR LYS Fare basis validity and baggage used for sector 2 LYS VCE of the original ticket should be used for sector 3 of the new ticket and Fare basis validity and baggage used for sector 3 VCE PRG of the original ticket should be used for sector 4 of the new ticket Page 45 Step 7 Fare calculation SELECT FARE QUOTE New fare quote FQ calculation Involuntary rebooking Passengers 4 SZABO MIROSLAV MR 2 SZABOOVA MICHAELA MISS Segments select all segments PRG 20FEB AF 1383 R LYS 20FEB AF 7644 R 3 LYS VCE O01MAR AZ 785170 PRG 01MAR AZ 7948 0 quote FAREBASIS TD RSR3CZ OSPEUG OSPEUB HFF segments should be changed as follows FQ calculation Involuntary rebooking Passengers 4 SZABO MIROSLAV MR 2 SZABOOVAJ MICHAELA MISS Segments select all segments 1 PRG 20FEB 1383 R 2 LYS 20FEB AF 7644 R 3 LYS VCE 001 MAR AZ 7851 0 PRG MMAR AZ 7848 0 Taxes g RSR3CZ RSR3CZ OSPEUB HFF quote FAREBASIS TD Manual Manual NVB 20FEB13 1MAR13 01MAR13 NVB 2U0FEB13 2U0FEB13 01MAR13 01MAR13 NVA 20FEB13 1MAR13 1MAR 13 20 13 20FEB13 1MAR13 01MAR13
15. 100 0 E TH Step 1 Select tickets for reissue TICKET NUMBER ISSUE DATE PASSENGER SEGMENT S AMOUNT Custom ticket number 0379473665057 056 0230112 HAVLIN VACLAWV MR WAW FRA 26JUL LO 381 21146C2K FRA ORD 26JUL US 703 ORD DTW 26JUL US 7537 OTW PHL 18JAM US 1463 PHL FRA 18JAN US 700 RPT FRA WAW 17JAN LO 382 We can try to use Involuntary rebooking tab because it is only flight change and is done in the same booking class But Involuntary rebooking tab is based on FQ calculation and not always is working for involuntary rerouting 5 2014 Page 38 CEE TRAVEL SYSTEMS New fare quote FQ calculation Involuntary rebooking Involuntary rerouting HFF quote Manual Note Please take into account this used for Involuntary Rebooking with the same RBO Passengers 4 HAVLIN VACLAV MR segments select all segments SEGMENT 1 Flown segment 22 Flown segment Flown segment D TW PHL 18JAN US 1483 W PHL FRA 18JAN US 700 W FRA WAW 17JAN LO 3827 S Fare calculation date 021112 HO VALID FARE FOR INPUT CRITERIA Open last executed command EOQI 381 2 3 48 5 6 P1 HO 0Z2JULi1Z2 CUS HO WALID FARE FOR INPUT CRITERIA x gt In this case FQ with past date is not able to recover the original Fare and therefore the agent can use involuntary rerouting tab which creates Filed Fare manua
16. 1306 TAX 525 CZ PAX 362 FR TAX 1879 XT TOTAT CZK 4072 REFUND CHANGE RESTRICTIONS APPLY AZ AP ONLY PRG AF LYS 51 43 AZ X VCE AZ PRG 15 44 NUC66 87END ROE19 5204 XT 2612Z236QX115HB18MJ1484YR RLOC 1G L4LWHY lA ZKVJK5 Changed itinerary LALWHY 28 BRONT MTRG128 AG 99999992 08NOV 1 1SZABO MIROSLAVMR 2 1SZABOOVA MICHAELAMISS P C08 1 AF 1383 R 20FEB PRGCDG HK2 1010 132 Qe EWE 1 2 AF 7644 20 CDGLYS 2 1320 1430 20 EWE 1 3 AZ 7851 OIMAR LYSVCE 2 0855 LOTES 0 F OPERATED BY AIR FRANCE 4 2 7948 1 VCEPRG 2 1315 1440 0 F FR OPERATED BY AIRONE SPA Step 1 Select tickets for reissue TICKET NUMBER ISSUE DATE PASSENGER SEGMENTS AMOUNT Custom ticket number 0579901730205 OSNOVI2 SZABO MIROSLAV MR PRG LYS 20FEB AF 5902 LYS 01MAR AZ 7851 VCE PRG 01 MAR AZ 7848 579901730206 08NO0V12 SZ ABOOVA MICHAELA MISS PRG LYS 20FEB AF 5902 LYS 01MAR AZ 7851 VCE PRG 01 MAR AZ 7848 It is not possible to use Involuntary rebooking tab because 1 original sector will be changed to 2 new sectors Therefore only Involuntary rerouting tab can be used Involuntary rerouting option is based on Filed Fare History and manual mask is automatically updated but the agent needs to specify the segment from the original ticket to be used for each segment update of the new ticket In this case Fare basis validity and baggage used
17. 25AUG NVA25AUG FARE CZK 13000 TAX 565 CA TAX 358 BP TAX 4361 XT TOTAL CZK 18284 FARE RESTRICTIONS APPLY PRG OK X SEL KE TYO 331 50 KE X SEL OK PRG 331 50 N UC663 00END ROE19 6078 XT 102014158W3844YQ RLOC 1G XLZMXS8 1 2NNOQZM 064 9901 828826 NAME STEFANOVA BARBORAMISS ISSUED 18APR13 FOP CASH PSEUDO JOYE PLATING CARRIER ISO CZ TATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE OPEN OK 190 S 10AUG PRGICN 1255 OK SLPROEUL NVB1LOAUG NVA10AUG ARPT 701 T 11AUG ICNNRT 0910 OK SLPROEUL NVB11AUG NVA11AUG ARPT 706 25AUG NRTICN 0925 OK SLPROEUL NVB25AUG NVA25AUG OPEN OK 191 S 25 ICNPRG 1245 OK SLPROEUIT NVB25AUG NVA25AUG FARE CZK 13000 TAX 565 CZ TAX 358 BP TAX 4361 XT TOTAL CZK 18284 FARE RESTRICTIONS APPLY PRG OK X SEL KE TYO 331 50 KE X SEL OK PRG 331 50 N UC663 00END ROE19 6078 XT 102014158W3844YQ RLOC 1G XLZMX8 1A 2NNOQZM Changed itinerary XLZMX8 28 BRONT MTRG128 99999992 18APR 1 1PREJZKOVA ELISKAMISS 2 1STEFANOVA BARBORAMISS 1 190 U 105 PRGICN 2 1830 1115 E TU 2 707 T 115 ICNNRT HK2 1705 1930 0 E WE 3 RE 720 T 275 HNDICN HK2 0610 0835 0 E FR 4 OK 4191 X 27SEP ICNPRG HK2 1245 1650 Q E FR 5 2014 CPN 1 CPN Page 34 CEE TRAVEL SYSTEMS The mask for the first passenger should to be prepared as usual Step 1 Global Exchange Manager Global Exchange Manager Step 1 Select tickets for reissue TICKET NUMBER ISSUE DATE PASSENGER SEG
18. 500 TAX 565 CZ TAX 515 RA TAX 6865 XT IOTAL CZK 20445 NON END VALID ON QR OAL ONLY PRG LH X FRA QR X DOH QR BKK 320 17 QR X DOH QR X P AR OK PRG 320 17 NUC640 34END 19 5204 XT 99PZ436 5411 1730 5746 0 itinerary done in new PNR 1 1NACHAZELOVA HANAMRS 1 LH 1689 W 10APR PRGMUC 0935 1025 0 E WE 2 QR 10 H 10APR MUCDOH 1210 1650 OF E WE 1 3 612 H 10APR DOHBKK HK1 2055 0745 O E WE 1 4 617 17APR BKKDOH 2030 2340 OF E WE 2 3a QR 970 18APR DOHCPH HK1 0210 Osu 4e E TH 2 6 505 X 18APR CPHPRG HK1 0900 L020 06 E TH Step 1 Select tickets for reissue TICKET NUMBER ISSUE DATE PASSENGER SEGMENTS AMOUNT f 1579901730220 Custom ticket number CEE TRAVEL SYSTEMS It is not possible to use Involuntary rerouting or HFF quote tab because there is no Filed Fare History when quite new PNR is used for exchange Therefore Manual mask has to be used Page 50 A CEE TRAVEL SYSTEMS c Step 2 Fare calculation SELECT FARE QUOTE New fare quote FQ calculation Involuntary r booking Involuntary rerouting HFF quote Manual Calculate SELECT FARE QUOTE New fare quote FQ calculation Involuntary r booking Involuntary rerouting quote Manual Passengers 4 NACHAZELOVAJHANA MRS Segments select all segments FAREBASIS TD 1 PRG MUC 10APR LH 1689 W 2 QR 10 H 3 DOH
19. ANHMAB ADT M CZE 22 TOTAL BT PRG ER ZX DXB ER MLE 038 10 516 35 ER X DXB ER PRE 039 10 5 NON EHD SEYWARDS SAVER WP 35932 DIE CHE FOC CANX 5 NUC1110 50END ROEIS 6078 SHOW CZkEIOZBU FARE CZRZ1783 565CZ 380BQ TOT CZRZZT7ZG8 ADDITIONAL FEES MAY APPLY SEE gt FO1 PRG X DXB ER MLE 039 10 M BTI X DXB ER PRE 039 53 FB BLEIYCZI GLI3 10 M BT END BOE15 6078 BE SOR HB 15AER TOUR CODE ZZzcLI3ZZ 54 FB BLEl1YCZ1 GLI3 OT FTETFF RI aAnE HR 1ZEZRPZ 4 Step 3 Comission and penalties PENALTY amp Absent EMD Q Tax Q Surcharge ENDORSEMENT NON END SKYWARDS SAVER WP 35932 DTE CHG FOC CANX 5140 NO SHOW CZK10280 COMMISSION TOUR CODE IT BT Percents 0 ZI GLI3zzZ i Q None Q IT BT The Tour code is automatically added if filed by the carrier together with the private Fare 5 2014 Page 31 A CEE TRAVEL SYSTEMS Please confirm that you want to set BT modifier to this fare Confirm Cancel The same is valid for commission If private Fare is filed as IT BT IT or BT field will be marked automatically Please confirm the same tour code in ticket and fare 77011372 Lies Cancel Step 4 Exchange mask TICKET NUMBER THRU COUPON NUMBERS 17639057211285 Yes No 02 COUPONS FOR TICKETS TICKET 1 TICKET 2 TICKET 3 TICKET 4 34 PD TAXES TTL VALUE ORIGINAL FOP CZK21783 INVOICE Fields marked with asterisk 7 are requi
20. ARTIN MR SEGMENT 1 Flown segment 2 Flown segment 3 PEK MUC 20NOV LH 723 U 4 MUC PRG 20NOV LH 1896 U Calculation type Before departure FQ t After departure FG T FQ with options FQ P1 E1 2 3 4 F H Fare calculation date 31ALI 12 Additional options ACCOUNT CODE SEGMENT 5 AMOUNT PEK MUC 20NOV LH 723 NO ADC MUC PRG 16NOV LH 1696 Flown sectors must be always marked due to pricing of the entire iournev Original ticket issuance date can be changed if necessarv CURRENCY Page 24 A CEE TRAVEL SYSTEMS Reissue after departure upgrade of already flown sectors FQ with option Step 1 Select tickets for reissue TICKET NUMBER ISSUE DATE PASSENGER SEGMENT 5 AMOUNT Custom ticket number 0572280507458 290CT12 GOODALL ANDREW MR PRG COG 20NOV AF 1383 COG BOD 20NOV AF 7624 AMS 24NOV KL 1316 AMS PRG 24NOV KL 1357 Original Fare basis of already flown sectors PRG PAR BOD was ESR6CZ which has to be upgraded to TWKCZ fare due to conditions of the appropriate Fare In such a case FQ with option functionality should be selected and required Fare basis should be entered into the appropriate fields for each segment Segrrercs srie Fere cit Flu oe 5 2014 Page 25 A CEE TRAVEL SYSTEMS Penalty collected to the Fare as Q surcharg
21. BO0IMAR NVAOLMAE 81 4 ZS9NOVIZ i OPEN 7348 O1MAR VCEPRE 1315 OR OSPEUSGCH F Pe 5 ADI CZE imm NVBOLMAR NVAOIMAI PRE AF LYS 51 43 AZ X VCE AZ PRE 15 44 NUCG6 87END BOEI3 FARE CZE1454 TAX 5250z TAX 362FH 2612 2360 TAX 11 FARE CZE 1306 525 CZ TAX 3862 FR 879 XT 15 1484YH TOT 2 4220 TOTAL CZE 4072 ADDITIONAL FEES MAY APPLY SEE gt FO1 REFUND CHANGE RESTRICTIONS APPLY AZ AP ONLY 51 FB RSR3CZ 20 WNA ZOFEB 52 FB RSRS3CZ C NB ZOFEB WNA ZOFEB PRE AF LYS 51 43 AZ X VCE AZ PRE 15 44 NUCGG 87END 53 FB GSPEU6 h WNA O1MAR ROE15 5204 XT ZGIZZ36QXll15HBlIBMJI484YR 54 i NB O01MAB HA O0IHARR 1G L4LWHY 1 ZKWJES INVOLUNTARY REROUIING DUE 2 ZOFEB CCLO REFUND CI d DEGTDT TT NG ADDT V A7 A D ONT gt TICKET VALUE FARE VALUE ADDITIONAL COLLECTION CZ 5 2014 Page 48 A CEE TRAVEL SYSTEMS step 3 Comission and penalties PENALTY Absent C EMD Q MCO C Tax C Q Surcharge ENDORSEMENT INVOLUNTARY REROUTING DUE TO AF158 205 CCLD NON ENDO FARE RSTR COULD APPLY COMMISSION TOUR CODE IT BT Percents 0 G ET Steps 4 6 in this example would be completed as described in previous cases New ticket 127 2202 2209277 SZABOOVA MICHAELAMISS ISSUED 22001124 FOP CASH PSEUDO 79YE PLATING CARRIER A
22. DL X PAR DL PRG M 560 95WLAPCZ NUC1147 51END ROE19 5204 XT CZK1196YR CZK2500DU PD525CZ PD184CJ PD168RN PD51VV PD49AY PDG 5205 PD9SSXA PD9022XT EXCHANGED FOR 0069901672556 ORIGINAL ISSUE 0069901 072556 245 1298999992 RLOC 1G XS32JU DL GHIQHL Changed itinerary XS32JU 37 BRONH N347373 AG 99999992 24SEP 1 1KLIMO JOSEFMR 1 Db 9504 B LSDEC PRGAMS 0950 tlon 07 E SA 14 2 DL 9348 15DEC AMSJFK 1 1325 13 3 OF E SA 14 3 DL 8601 05 JFKCDG HK1 1645 0600 0 E TU 15 4 DL 8588 B OGFEB CDGPRG HKL 0715 2550 5 15 5 2014 Page 55 CEE TRAVEL SYSTEMS tickets for TT panii Fare colnzirtion F comae Pasaerpoers Dp Taxes in the first column the total sum of paid taxes taken from both tickets the first issue and the first exchange CZ CJ RN VV AY US XA XY YC FR QX YR XF DU 5 2014 525 184 168 51 49 652 10 662 98 137 108 403 170 8116 1196 9312 88 2500 Page 56 CEE TRAVEL SYSTEMS Taxes are correctly shown in step 2 5 2014 Page 57 A CEE TRAVEL SYSTEMS step 3 Comission and penalties PENALTY C Absent C EMD Tax TAX TYPE C Q Surcharge ENDORSEMENT FARE RESTRICTIONS APPLY COMMISSION TOUR CODE Percents 0 Taxes are correctly shown as well Exchange Steps 5 and 6 of this example would be completed as in previous cases 5 2014 Page
23. F ISO 2 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN AF 1383 R 20FEB PRGCDG 1010 RSR3CZ il NVB20FEB NVA20FEB OPEN AF 7644 R 20 CDGLYS 1320 OK RSR3CZ 2 NVB20FEB 2 OPEN AZ 7851 O1MAR LYSVCE 0855 OSPEUO 3 NVBOIMAR NVAOIMAR OPEN AZ 7948 01 VCEPRG 1315 OK OSPEUO 4 NVBOIMAR NVAOIMAR FARE CZK 1306 TAX 525 CZ TAX 362 FR TAX 1879 XT TOTAL NO ADC INVOLUNTARY REROUTING DUE TO AF6902 20FEB CCLD REFUND CHANG E RESTRICTIONS PRG AF LYS 51 43 AZ X VCE AZ PRG 15 44 NUC66 87END ROE19 5204 XT PD261Z PD236QX PD115HB PD18MJ PD1484YR EXCHANGED FOR 0579901730206 ORIGINAL ISSUE 0579901730206PRG 9NOV1299999992 RLOC 1G L4LWHY lA ZKVJK5 5 2014 Page 49 5 2014 Involuntary rerouting manual mask Original ticket TKT 157 9901 730220 221 NAME NACHAZELOVA HANAMRS CC AX373900000000000 ISSUED 13NOVI2 FOP AX373900000000000 123456 PSEUDO 79YE PLATING CARRIER QR 150 CZ 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN ARPT LH 1395 10 PRGFRA 1210 HHEE3MCZ 1 NVB10APR NVA10APR OPEN QR 26 H 10APR FRADOH 1530 OK HHEE3MCZ 2 NVB10APR NVA10APR OPEN OR 610 11APR DOHBKK 0805 OK HHEE3MCZ 3 NVB11APR 11 OPEN 609 H 16 BKKDOH 0240 HHEE3MCZ 4 NVB16APR NVA16APR secs OPEN OR 21 H 317APR DOHCDG 0145 HHEE3MCZ dl NVB1 7APR NVA17APR ARPT 759 0 17 CDGPRG 0950 OK HHEE3MCZ 2 NVB17APR NVA17APR FARE CZK 12
24. L IS BSR 1GBP 624 0435MWK LAST DATE TO PURCHASE TICKET 10JUL13 REQUIRED TICKETING AGENCY 76M8 DEFAULT PLATING CARRIER ET 5 2014 Page 65 P TRAVEL SYSTEMS Here is the Fare calculation for the entire journey returned by the system using FQP 03 1 gt FOPLHR10JUL13 MX ADD11JUL13 MBLZ02FEB MX ADD0O3FEB MLHR ET T16MA R13 FARE MWK k PSGR DESC TAX INFO 03 MHES1YGB 759981 ADT INCL TAX LON ET X ADD ET BLZ 702 00MHES1YGB ET X ADD ET LON 702 00MHES1YG NUC1404 00END ROEO 621791 873 00 EQU MWK 544790 TAX MWK 11812LD 1969 2 51796GB Z24806UB 124809YR TOTAL MWK 159981 LHR IXADD MHES1YGB T BLZ 1 T T T IXADD MHES1YGB NVB13JUL LHR MHESlIYGB NVB13JUL HISTORICAL QUOTE PAST TRAVEL DATE LAST DATE TO PURCHASE TICKET 10JUL13 SUM IDENTIFIED AS UB IS A PASSENGER SERVICE CHARGE E NON ENDO PENALTIES APPLY FLIGHT RESTRICTIONS APPLY RATE USED IN EQU TOTAL IS BSR 1GBP 624 0435MWK 03 NVB13JUL 04 NVB13JUL REQUIRED 76 8 DEFAULT PLATING CARRIER Everything is the same as on the original ticket both Fare and taxes there is no additional collection Manual mask option 5 must be used in such a case and all data have to be entered manually by the agent 5 2014 Page 66 5 2014 Step 2 manual mask step 2 Fare calculation SELECT FARE QUOTE New fare
25. MAY APPLY SEEPFOI1 S1 FB MHES1YGB B 2PC NB 13JUL NA 10JUL 52 FB MHES1YGB B 2PC NB 13JUL NA 10JUL NON ENDO PENALTY APPLIES FLIGHT RESTRICTIONS APPLY T 01 51 2 70 0719428195655 5 2014 Page 70 5 2014 A CEE TRAVEL SYSTEMS Exchange mask stored gt EX TICKET FOR SIMPSON DANIELLEAMMA PSGR 01 01 NEW FARE GBP 873 00 EQUIV MWK 544790 TX1 18441 XP TX2 TX3 TX4 EXCH TICKET TICKET NUMBER THRU TICKET NUMBER NO CPNS 07194281956551 5 _ 02 COUPONS FOR 1 34 TKT2 EIOS gene TRIAS PD TAXES 1 22812 LD 21 1909 3 51796 GB 4 24806 UB PD TAXES br 124509 VR OF eda ass fe E wae a edd TTL VALUE MWK544790 B R a6 seca ORIG POPs Sue der ee yee ORIG ILS5UE TICKET NUMBER ORG DES CITY DATE IATA CODE CTUM LON LON BLZ 16 13 6120012 reissue the ticket gt lt entry has to done by the agent in retrieved PNR Page 71
26. MENTS AMOUNT Custom ticket number 18APR13 PREJZKOVA ELISKA MISS PRG ICN 10AUG OK 190 ICN NRT 11AUG KE 701 RFF NAT ICN 25AUG KE 706 FEM ICN PRG 25AUG OK 191 PRG ICN 10AUG OK 190 RFT ICN NRT 11AUG KE 701 NAT ICN 25AUG KE 706 FEN ICN PRG 25AUG OK 191 Step 2 Step 2 Fare calculation SELECT FARE QUOTE New fare quote Involuntary rebooking Involuntary rerouting 1 PREJZKOVA ELISKA MISS C 2 STEFANOVA BARBORA MISS Segments select all segments SEGMENT 1 PRG ICN 10SEP OK 190 0 ICN NAT 11SEP KE1 T a HERE HND ICN 27SEP KE 720 T ICN PRG 278EP OK 4191 X Calculation type Before departure FQ After departure FQ T 5 2014 Page 35 CEE TRAVEL SYSTEMS ENDORSEMENT FARE RESTRICTIONS APPLY COMMIBBION I t Percenta 5 2014 36 5 2014 A CEE TRAVEL SYSTEMS 13016 CZK Step 5 At this step the agent can copy already stored File Fare and Exchange mask created for the first passenger to other passengers having the same Fare and PTC passenger type code ADT CNN YTH etc It is necessary only to select correct passenger type and his ticket If you don t need to use this functionality you can just skip this step press Next button and continue to
27. NDO PENALTIES APPLY LON ET X ADD ET BLZ 702 00 ET X ADD ET LON 702 00 N UC1404 00END ROEO 621791 XT 51796GB24806UB124809YR RLOC 1G XKV7BC ET BFHTRO New PNR without original ticket P8926M JK BLZOU 76M8JK AG 61200123 18JAN 1 1SIMPSON DANIELLEAMMA 1 ET 877 M O2FEB BLZADD 1500 2020 O SU 2 2 ET 710 O3FEB ADDLHR HK1 0935 1435 QO EMO 2 Fare display LON BLZ WED 10JUL13 ET FDLONBLZ10JUL T16MAR13 ET MPM 6351 EH ADDITIONAL TAXES FEES MAY APPLY PUBLIC FARES HISTORY USD CURRENCY FARES EXIST CX FARE FARE C AP MIN SEASONS MR GI DT GBP BASIS MAX 1 ET 873 00R MHES1YGB M 3 12M 0570 11AUG Fare Rule Category 16 after departure gt FN 1 16 001 LONBLZ 10JUL13 ET 873 00 51 STAY 03 12MBK M 16 PENALTIES FROM TO UNITED KINGDOM FOR SPECIAL EXCURSION FARES WITH FOOTNOTE SN NOTE CHANGES AFTER DEPARTURE AND SUBSEQUENT CHANGES PERMITTED AT 50 00GBP PER CHANGE WHEN MORE THAN ONE FARE COMPONENT CHANGES IHE HIGHEST PENALTY OF ANY OF THE FARE COMPONENTS WILL APPLY gt FZSGBP25 OOMWK EQU MWK18441 lt collected as XP tax in this example 5 2014 Page 63 5 2014 A CEE TRAVEL SYSTEMS Global Exchange Manager Step 1 Select tickets for reissue TICKET NUMBER ISSUE DATE PASSENGER SEGMENTS AMOUNT amp 710428195655 Custom ticket number It is not possible to use FQ calculation option because there is no history related to flown segments in this PNR new PNR created
28. NGE FEE APPLIES 5 ND 3948 XT LO X FRA US 079 88 US DIT M310 30 US L US X FRA 079 88 LO M310 30 NUC7SO0 36END BOES3 47879 XI 33BDEl014BATI5S8AY704USI10SZXAT4B8ZEYll6YClz6o0YQ S5xXF PHL4 5 lt step 3 Comission and penalties PENALTY Absent C EMD C Tax C Q Surcharge ENDORSEMENT Fare LO X FBA US X CHI 97 079 88 LO WAW M310 30 NU FARE FLN2715 00 EQU CZKl 1014 TAX 1594Y CEE TRAVEL SYSTEMS 3 US DIT M310 30 X PHL US Xj 3G6END 47878 HE 6 TAX SND TAX 3724W TAX 33BDE 704US TAX 10 5 TAX 1482 116YC lzeeYQ TOT CZRZ1146 ADDITIONAL FEES MAY APPLY SEE gt FO1 54 FB WHNCPLLW 55 FB WHNCPLLW Su FB WHNCPLLW B 1PC NB 16JAN 160 B 1PC NB 16JAN 160 B 1PC 17 WNA 17JAN INVOLUNTARY REISSUE DUE TO SCHEDULE CHANGE NO RFND CHANC E APPLIES P0l 54 6 ET CUS 4 INVOLUNTARY REROUTING DUE TO AF158 205EP CCLD NON ENDO FARE RSTR COULD APPLY COMMISSION Percents TOUR CODE Step 4 Exchange mask TICKET NUMBER 03794736650574 COUPONS FOR TICKETS TICKET 17 TICKET 2 4 12 PD TAXES TTL VALUE GzZK185823 Fields marked with asterisk are required IT BT None C IT COUPON NUMBERS 03 TICKET 3 338 106 ORIGINAL FOP 3 b adl X C TICKET 4 1014 1625 St
29. S FARE Total ADDITIONAL COLLECTION CEE TRAVEL SYSTEMS Automatic calculation may be inaccurate We recommend you to check it manually Ticket T L d CIV NVBl7APER NVAl17API 0950 OR HHEE3MCZ NVBl7APBR NVAIT7APEI 51 6 Pl NARCHAZELOVA HANAMBE ADT B CZE PRG LH QR X DOH 320 17 QR X DOH QR X PAB OK I 20 17 NUCG40 34END BOE158 5204 FARE 12500 TAX 565C2 TAX 515RA 2 TAX 436T5 411FR TAX 1739 TAX 5746YQ TOT CZK20445 ADDITIONAL FEES MAY APPLY SEE FOl 30NOV12 z zm OK 755 Q 1 7APR CDGERG FARE CZE 12500 TOTAL CZE 20445 NON END VALID ON QR OAL ONLY 565 CZ TAX cen XI PRE LH QR X DOH 320 17 QR X DOH QR AR PRE 320 17 NHUCG640 34END BOE18 5204 S3S9Pz436 ka op FE HHEESMCZ 3MCZ 3MCZ B 1PC B 1PC B 1PC B 1PC NE LOAPR NB 10APR NB 10APR NB 17APR NAR l10APER HAR 10APR HAR 10APR 1 HHEES3MCZ ISA11FR173QX5746YQ n n R 1 2 ME 1 ZZ ED Ha 2cinpo Dy Step 3 Comission and penalties PENALTY 6 Absent C EMD Q Mco C Tax C Q surcharge ENDORSEMENT INVOLUNTARY REBOOKING DUE TO SCHEDULE CHANGE 05 ONLY NO REBKG NO RERTG NON REF COMMISSION Percents 0 TOUR CODE IT BT Noe C Br Next steps are the
30. S 78NGBW 1G 79YE 99999992 CPN RFISC DESCRIPTION VALUE DATE STATUS 1 D 992 DATE CHNG FEE USED EMD DOCUMENT TOTAL CZK zo gt EMD DETAIL DISPLAY gt EMD VOID gt EMD REFUND When the exchange reissue process is rejected by the system Galileo such or similar warning message red one is returned The agent can check the reason by clicking on Open last executed command and start from the beginning using another FQ option when Start over button is pressed I Maro emo im 0609812031 nO VALID FARE FOR INPUT CETERI eke Sanget m 320 1 rts 5 2014 Page 22 5 2014 CEE TRAVEL SYSTEMS Such or similar message is displayed in case that GEM needs to add or correct some additional information p Pese Contim xchangeeg i PCROtIHALIZROVA AN S mut tre IIRCAVE DARE LEUR S check crede Card moralon Nee With the GEM development the layout of some fields can be changed but the functionality remains the same See specific examples of correct application in next chapter Page 23 5 2014 A CEE TRAVEL SYSTEMS EXCHANGE REISSUE SCENARIOUS Reissue after departure Step 1 Select tickets for reissue TICKET NUMBER ISSUE DATE PASSENGER Custom ticket number 275 12 VODARK MARTIH MR VODAK M
31. and therefore FQ T16MAR13 cannot be used Step 2 Fare calculation SELECT FARE QUOTE New fare quote jon Involuntary rebooking Involuntary rerouting HFF quote Manual Passengers 6 1 SIMPSON DANIELLEAMMA Segments select all segments SEGMENT O 1 BLZ ADD 02FEB ET 877 M O 2 ADD LHR 3FEB ET 7107 M Calculation type e Before departure FQ If no change to the first flight coupon is done the option After departure with original ticketing date should be used check Fare Rules After departure FQ T L FQ with options That is why the whole itinerary including flown segments ticketing date in the past must be recalculated using FQP function This is the only possibility Page 64 FQP command _ nein Itinerary details Origin Destination Carrier stopover Break x Fare Basis ADD 10JUL13 X BLZ 11JUL13 ADD 02FEB LER 03FEB About FQP Fare options Point of Sale TKT PISS s UE Code Only 16MAR13 gt FQPLHR1OJUL13 MX ADD11JUL13 MBLZ02FEB MX ADDO3FEB MLHR ET T16MA R13 k FARE MWK PSGR DESC TAX INFO 01 MHOWGB1 977773 D INCL TAX 02 1 829874 INCL TAX 03 MHESIYGB 759981 INCL TAX SUM IDENTIFIED AS UB IS A PASSENGER SERVICE CHARGE E NON ENDO PENALTIES APPLY FLIGHT RESTRICTIONS APPLY RATE USED IN EQU TOTA
32. calculation as well Therefore it is better to mention it in the endorsement box Step 3 Comission and penalties PENALTY Absent EMD mco Tax Q Surcharge FARE EQUIV EUR 301 00 CZK 7824 FARE CALCULATION PAR OK A PRG MOW 156 80 OK A PRG OK PAR 137 28 NUC294 08 ENDORSEMENT FARE RESTRICTIONS APPLY LAST DATE PENALTY COLLECTED COMMISSION TOUR CODE IT BT Percents Iv 0 ZZGLISZZ None IT BT Page 28 CEE TRAVEL SYSTEMS Private Fare with account code issued as BT reissue after departure Original ticket TKT 176 3905 721128 NAME KOUBA JANMR ISSUED 09APR13 FOP INVOICE PSEUDO 5COL PLATING CARRIER EK ISO CZ IATA 15200054 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CP USED EK 0140 B 12 PRGDXB 1600 OK BLE1YCZ1 GLI3 1 USED 0658 13APR DXBMLE 0325 OK BLF1YCZ1 GLI3 2 OPEN EK 0653 0O09JUL MLEDXB 2300 OK BLE1YCZ1 GLI3 3 NVB15APR OPEN FK 0139 B 10701 DXBPRG 0905 OK BLE1YCZ1 GLI3 4 NVB15APR FARE BT TAX Do CA TAX 380 BQ TAX TOTAL BT NON END SKYWARDS SAVER WP 35932 DTE CHG FOC CANX 40 NO SHOW CZK10280 PRG EK X DXB EK MLE Q39 10 M BT EK X DXB EK PRG Q39 10 M BT END ROE19 6078 TOUR CODE ZZGLI3ZZ RLOC 1G NF49SC EK FIETFF Changed itinerary AJGHFW IO OSROU 5COLIO 15200054 27MAY 1 1KOUBA JANMR 3 653 B 21AUG MLEDXB HK1 2300 0200 O E WE 3 4 139 B 22AUG DXBPRG 0905 1925 20 3 Global Exchange Manager Step 1 Select tickets
33. commands page When you start GEM for the first time from Smartpoint you will see the dialog shown below It is necessary to allow it Global Exchange Manager 7 MEDINA NO Host Access Dynamic Link Library from Galileo International unverified publisher If you trust the website and the add on and want to allow torun X There was an error in current operation Please allow HOSTACCESS TERMINALEMULATION Host Access Dynamic Link Library ActiveX component on this page to continue Press button below to start GEM from beginning We recommend you to remove created filed fare Oper last executed command Page 7 5 2014 TRAVEL SYSTEMS Security Warning error Now Smartpoint window remains active during the whole exchange process APPLICATION TERMINAL HISTORY WINDOW SEARCH SELL TOOLS HELP Tee AR 1 COPPA SE 1 Fam gt wu pa 9 det Manage ed E Page 8 5 2014 A CEE TRAVEL SYSTEMS Global Exchange Manager User Guide You can access and save the GEM User Guide directly from GEM application clicking on User manual located in the right hand corner on the top By opening the user guide GEM will be closed and you have to open it i Global Exchange Manager Usermanual Language EN RU Step 1 Select tickets
34. d on the entry with the original ticketing date FQ Tddmmmyy e If the desired Fare calculation is not returned using the entries above mostly due to Category 5 of the appropriate Rule filed by the carriers saying e g that the new ticket must be issued within 3 days after reservation is done GEM will offer to the agent to choose some additional entries such as gt lt which ignores the date when PNR was created Besides this GEM offers more FQ options for automatic calculation such as gt FQ Hddmmmyy lt gt FQ Fare basis lt or the possibility to add PTC passenger type code e g YTH for youth SRC for senior citizen etc or account code in case of private Fares filed by the carriers gt FQ Hddmmmyy lt pricing with the fare valid on the date entered and current taxes gt FQQFare basis lt pricing with current fare and taxes specified fare basis used GEM also offers some other options for manual calculation such as involuntary rebooking involuntary rerouting or manual mask which can be used by the agent to store the Fare completely manually but without using cryptic entries For exchanges before departure the original PNR with ticket number or new PNR without ticket number can be used Filed Fare is stored and prepared for exchange reissue automatically Filed Fare already stored in PNR can be used as well There are 3 ways how to collect a penalty as a tax to the Fare as Q surcharge in Fa
35. e Original ticket TRT 073 9201 672446 NAME KLIMOVA MISAMRS ISSUED 16AUG12 FOP CASH PSEUDO 79YE PLATING CARRIER IB ISO Ca IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN IB 5790 DL 15007 PRGBCN L905 OR LRINVY 1 NVBI5OCT 15 OPEN IB 7880 250CT BCNPRG 1645 OK KCZEU 2 NVB250CT 25 CZK 7591 TAX 525 CZ TAX 359 JD TAX 2020 XT TOTAL CZK 10495 21 NOEND CHGS REST NON REF RESTRICTION APPLY 22 NOEND CGS REF RESTRICT PRG BCN 135 12 LB PRG 235 47 NUCS70 59END ROB 45 6 XT 292192150 RLOC 1G XMSZ2K 1A 6FAOMA According to the Rule applicable to KCZEU Fare penalty of EUR 50 00 should be collected EN 28 16 023 150 112 IB 9646 KCZEU STAY 12 16 PENALTIES WITHIN EUROPE FOR K TYPE FARES CHANGES ANY TIME CHARGE EUR 50 00 FOR REISSUE REVALIDATION Penalty in EUR must be converted to CZK country of exchange reissue using today s BSR first gt FZSEURSOCZK RATES LAST UPDATED 16AUG 07 00 AM EQU CZK1281 BANK SELLING RATE l1EUR EQUALS 25 61 The amount CZK must be converted to using today s IROE for reissues after departure using ROE valid on the date of ticket issue gt FZICZK1281NUC RATES LAST UPDATED 26JUL 00 47 AM EQU NUC62 54 ROE 20 4816 LCL CURR DIVIDED BY ROE Fare calculation must be modified manually as follows PRG IB BCN 135 12 IB PRG 062 54 235 47 NUC433 13 The new NUC total must be converted to CZK u
36. ed Fare and Exchange mask stored for the first passenger to other passengers having the same Fare and PTC passenger type code If there is only 1 passenger in the PNR this step is skipped and GEM immediately continues with step 6 The example with the explanation how to copy the mask is described later on 5 2014 Page 20 CEE TRAVEL SYSTEMS Step 6 Ticket print The agent can do the last check before new ticket is issued by clicking on check Step 6 Ticket print Exchange process completed You can print your tickets now or store the fare only and start over the script to process other passengers Print selected tickets TICKET NUMBER PASSENGER ADDITIONAL COLLECTION FEE TYPE Iv 0749901704614 VANECKOVAISARKAMISS 2400 CZK MCO Exchange screen gt EX FOR VAMECHKOVA SARKAMISS 01 51 4 AP 18JUN13 NEW FARE CZE 15570 EQUIV F0 51 2 3 4 P1 CBA TX1 TXZ TH4 Pl VANECKOVA SARKAMISS ADT B CZK TICKEI TICKET NUMBER THRU TICKET NUMBER NO PRG BA X LON DEN 387 03 BA X LON BA PRE M337 03 NUC7 12599018748536 i ND ROE19 6078 COUPONS FOR 1 1234 FARE CZR15570 TOT CZK15570 PD TAXES 1 565 CZ 2 1575 1 i FEES MAY APPLY SEE FOI wr emp ME Mw adi ree C Store the fares and start over tj When checked the agent can issue new ticket together with EMD if Print selected tickets optio
37. eive the new Fare calculation based on revised itinerary in PNR rebooking rerouting for tickets before departure when the travel has not started yet as well as for tickets after departure it means for partly used tickets After the Fare calculation is agreed the Filed Fare prepared for exchange reissue process and the Exchange mask are stored in the PNR For the exchange reissue process it is also possible to use the already stored Filed Fare or to create manual Fare mask New ticket issued in exchange has the pricing indicator B or M and it is always the agent s responsibility to check the Rule conditions especially Category 16 applied to the appropriate Fare as it is done at the time being GEM compares the Fare and taxes from the original ticket with the new Fare calculation and automatically applied the difference but the agent is able to modify the results manually In case of exchange before departure the new Fare calculation is returned by GEM for PNRs without ticket number as well With GEM it is possible to collect penalty as a new tax as Q surcharge to the Fare or to collect penalty on MCO or EMD which is automatically issued during the exchange reissue process How GEM is working at the time being The first second or subsequent exchange before departure the Fare calculation is created based on the entry FQ The first second or subsequent reissue after departure the Fare calculation is created base
38. eps 5 and 6 in this example would be completed as described in previous cases Page 43 5 2014 New ticket The O37 2200 250194 NAME HAVLIN VACLAVMR LSSURDI 29NOVIZ FOP CASH PSEUDO 5COL PLATING CARRIER US 150 CZ 15200054 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE OPEN US 1463 16 DTWPHL 1130 OK WHNCPLLW NVB16JAN 16 OPEN US 728 16JAN PHLFRA 1625 OK WHNCPLLW NVBI16JAN NVA16JAN ARPT LO 382 5 17 FRAWAW 0915 OK WHNCPLLW NVB17JAN NVA17JAN FARE PLN 2715 00 TAX 5 ND TAX 372 XW TAX 3946 XT IOTAL CZK NO ADC INVOLUNTARY REISSUE DUE TO SCHEDULE CHANGE NO RFND CHANGE FEE APPLIES WAW LO X FRA US X CHI Q79 88 US DTT M310 30 US X PH L US X FRA 079 88 LO WAW M310 30 NUC780 36END ROE3 47879 XT PD338DE PD1014RA PD159AY PD704US PD106XA P EXCHANGED FOR 0379473665057 ORIGINAL ISSUE 037947366505 7PRGO2JUL1215200054 CEE TRAVEL SYSTEMS CPN 1 Page 44 5 2014 TRAVEL SYSTEMS Involuntary rerouting 2 new segments instead of the original one Original ticket TKT 057 9901 730206 NAME SZABOOVA MICHAELAMISS ISSUED 09NOV12 FOP CASH PSEUDO 79YE PLATING CARRIER AF ISO CZ 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN AF 5902 R 20FEB PRGLYS 1425 OK RSR3CZ CHO 1 NVB20FEB NVA20FEB OPEN AZ 7851 O1MAR LYSVCE 0855 OK OSPEUGCH 2 1 NVAO1MAR OPEN AZ 7948 01 VCEPRG 1315 OK OSPEU6CH 3 NVBO1MAR NVAO1MAR FARE CZK
39. er departure using ROE valid on the date of ticket issue and the Fare amount manually changed see the example later in this manual Page 17 5 2014 A CEE TRAVEL SYSTEMS Step 3 Comission and penalties PENALTY Absent C EMD C Tax Q Surcharge FARE USD 1024 00 FARE CALCULATION GEG AS SEA 70 70 BA BA PRG M431 50 X LON X SEA AS GEG M321 50 0200 00 NUC1023 70 ENDORSEMENT VALID AS NON RFD CHNG SUBJ TO FEE NOM REF RESTRICTIONS APPLY COMMISSION TOUR CODE Percents 0 The other fields shown on this page ENDORSEMENT is copied from the new Filed Fare if any and can be added or modified by the agent Each message can be separated by dash or dot It is not possible to use asterisk or slash The slash from the endorsement automatically stored is changed to dash COMMISSION is set in percentage to zero 0 by default and can be modified by the agent to specific percentage or to specific amount if necessary TOUR CODE if shown on the original ticket should be added by the agent or it is automatically added in case of private Fare IT or BT can be marked if the new ticket should be issued with IT or BT in the Fare box ORIGINAL FOP CC NUMBER OFP FIELD EXPIRATION DATE When the original ticket was paid by credit card the OFP element original form of payment has to be entered due to subsequent refund to this credit card If the credit card number is mas
40. exchange reissue tickets for non IATA travel agencies In such a case the PNR has to be kept on queues and reopened separately RECLOC New endorsement message if filed with the Fare is automatically stored and the agent can modify it or add the important notice Each message can be separated by dash or dot It is not possible to use asterisk or slash The slash from the endorsement automatically stored is changed to dash In case of reissue of partly used ticket after departure all segments including those already flown must be marked in order the ticket to be recalculated from the origin The exchange reissue of IT tickets the original Fare and or Equivalent has to be entered manually by the agent in step 2 after Calculate command because GEM cannot read the Fare and or Equivalent from the original ticket GEM is based on Internet Explorer and is working only in PCC which is set in the agent s computer as default If you need to exchange reissue ticket in another PCC you have to change setting of default PCC in your computer Or you can prepare the whole exchange reissue in the default PCC store Filed Fare and Exchange mask in PNR then open this PNR in different PCC and issue new ticket using gt TKP lt entry only Page 2 5 2014 Host Galileo Desktop TCP IP Configuration Default Client ID e TIYE Servicebureau Pent tkTS T 37 X
41. for reissue TICKET NUMBER ISSUE DATE PASSENGER SEGMENTS AMOUNT Q Custom ticket number 6 1259902055879 28APR14 NEMCOVA NIKOLA MRS PRG LHR 12SEP BA 853 78 58 LHR PRG 205 BA 862 With the GEM development the layout of some fields can be changed but the functionality remains the same Page 9 A CEE TRAVEL SYSTEMS EXCHANGE PROCEDURE Original ticket 074 9901 724014 VANECKOVA SARKAMISS CC AX373900000000000 ISSUED OZOCTIA FOP AX373900000000000 123456 PSEUDO 79YE PLATING CARRIER KL 150 CZ IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN ARPT KL 3122 L 10 PRGAMS 1715 OK NPRCZ i NVB10MAR NVA1OMAR OPEN KL 809 10MAR AMSKUL 2050 OK NPRCZ 2 NVB10MAR NVA1OMAR ARPT KL 4102 20MAR KULAMS 2359 NPRCZ 9 NVB20MAR NVA20MAR ARPT KL 3121 1 21 AMSPRG 0925 OK NPRCZ 4 NVB21MAR NVA21MAR FARE CZK 13074 TAX 525 CZ TAX 370 CJ TAX 10411 XT TOTAL CZK 24380 NON ENDO FARE RSTR COULD APPLY PRG KL X AMS KL KUL 234 88 KL X AMS KL PRG Q200 00 234 88 NUC669 76END ROEI9 5204 XT 336RN102VV407MY95 66YR RLOC 1G VHPWSK lA ZFR8Y2 Changed itinerary VHPWSK 28 BRONT MTRG128 AG 99999992 020 1 1VANECKOVA SARKAMISS 1 KL 1358 L 15MAR PRGAMS 1825 2000 O E FR 3 2 KL 8090 15MAR AMSKUL HK1 2050 1545 O E FR 3 3 KL 810 1 30MAR KULAMS HKL 2345 0655 O E SA 2 4 KL 1351 1 31MAR AMSPRG 0755 09295 07 E SU 2 Step 1 Select ticke
42. from the point of origin using the original ticketing date FQ with option FQ Fare basis enter required Fare basis on each segment It can also be used for already flown sectors when the whole ticket including flown sectors needs to be upgraded to higher Fare see the example below Page 11 5 2014 CEE TRAVEL SYSTEMS FQ H can be used in special case only The system applies the original Fare valid at the date when ticket was issued but current taxes Enter account code used for private Fares PTC passenger type code YTH SRC etc if needed or currency modifier if the Filed Fare should be stored in other currency e g FQ USD The other options like Involuntary rebooking Involuntary rerouting HFF ote and Manual are explained in the next chapter Segments select all segments segments can be selected one by one or all segments together clicking on gelect all segments FQ with options Fare basis should be ent red for each sector beg ments N Some other modifiers can be ckirinesl The original example continues Page 12 CEE TRAVEL SYSTEMS When selection is done press Calculate button located lower left GEM starts to calculate new Fare including taxes The original Fare Equivalent and taxes are compared with the new Fare Equivalent and taxes and the difference is displayed in the fourth column If the new tax is higher and the agent agree
43. ionally Fare calculation and ROE must be added manually It can be copied from the ticket displayed under the manual mask below 5 2014 Page 41 A CEE TRAVEL SYSTEMS FARE EQUIV TOTAL 2715 00 GAK 15823 CZK 21148 Additional information Endorsement INVOLUNTARY REISSUE DUE TO SCHEDULE CHANGE NO RFND CHANGE FEE APPLIES Fare construction WAW LO A FRA US 278 88 US DTT M310 30 US X PHL US Q79 88 LO WAW M310 30 NUC780 36 Please check your HFF fare quote Ticket Fare TOTAL CZE 21146 51 6 EQUIV CZK 16823 _ HAVLIN VACLAVMR BFEND CHANCGCE FEE FARE PLN2715 00 EQU CZEI6823 TAX SND TAX 372xW 33 LO X FRA X CHI Q73 88 US DIT H310 30 US X FPH EE 1014 TAX 15 70405 lO06xX TAX 5 L US X FRA 079 855 LO M310 30 NUC S8O0 36END ROES I TAX 116YC TAX 1266 TOT CZEZ1146 47873 XT 338DEl1014BA153AY704US108XA14B8xEXYlleYCl1268YQD 61 CPLLW FB WHNCPLLE SSHF 4 5 TAX TYPE TICKET VALUE FARE VALUE ADDITIONAL COLLECTION ND AW YQ XF 95 95 FARE 2715 00 2715 00 EQUIV 16823 15823 Total Automatic calculation may be inaccurate We recommend you ta check it manually 5 2014 Page 42 5 2014 Ticket eel LV I Cul RA VE AING E lalii P NVBIl7JAN NVAI7JAPR PLN 2715 00 TOTAL CZE 21141 EQUIV CZE 18823 NO REND CHA
44. ked the agent has to enter the correct CC number into the OFP field and add credit card expiry date preceding by D into Expiration date field in order for GEM to use OFP element automatically When all necessary data are entered press Next button located lower left Page 18 5 2014 Ay CEE TRAVEL SYSTEMS Example continues penalty collected on EMD paid by credit card endorsement massage added original FOP was credit card OFP element displayed and the Expiry date has to be added Step 3 Comission and penalties PENALTY Absent EMD EMD TEMPLATE Manual 8 CHANGE FEE RFI CODE D FEE DESCRIPTION CHANGE FEE Q Tax Q Surcharge ENDORSEMENT SUBCODE NONREFUNDABLE RESTRICTIONS APPLY COMMISSION ORIGINAL FOP CC NUMBER OF AX37 3900000000000 EMD FOP Cash Enter correct CC number AMOUNT 4713 Page 19 A CEE TRAVEL SYSTEMS Step 4 Exchange mask Mostly nothing needs to be added or modified by the agent Paid taxes are shown separately only in case when there are more than 8 on the original ticket they are included in XT Originally paid taxes can be modified or deleted by the agent if necessary tx change mash It is necessary to specify Form of payment used for difference collected on the ticket E acharse uti 2400 CZK 25 615 Step 5 Fare copying Now the agent can copy the already created Fil
45. lly based on HFF filed Fare history 5 2014 Page 39 A CEE TRAVEL SYSTEMS SELECT FARE QUOTE New fare quote calculation Involuntary rebooking involuntary rerput ing HFF quote Manual Passengers Mec f 4 HAVLIN VACLAV MR Segments select all segments FAREBASIS TD SEG DTW PHL 16JAN US 1463 W WHNCPLLW 1 13 156JAN13 PHL FRA 16 US 700 WHNCPLLW 16JAN13 16JAN13 FRA WAW 17JAN LO 382 75 WHNCPLLW 17JAN13 17JAN13 Manual mask is automatically updated with the data taken from Filed Fare History Segments select all segments FAREBASIS TD DTW PHL 16 US 1453 W WHNCPLLW 15JAN13 1 13 PHL FRA 16JAN US 700 WHNCPLLW 18JAN13 18JAN13 FRA WAW 1TJAN LO 382 S WHNCPLLW 17JAN13 17JAN13 Taxes VALUE TYPE VALUE TYPE VALUE VALUE TYPE 372 331 4 1014 704 8 95 116 Fi Q 12 16 5 2014 Page 40 Ay CEE TRAVEL SYSTEMS Only new segments should be marked because no recalculation is done No stopover indicator X should be entered in the last column on the right side KF taxes VALUE CITY VALUE CITY VALUE CITY VALUE CITY Calculation details FARE EQUIV TOTAL PLN 2715 00 C K 18823 CAK 21145 Additional information Endorsement NO RFND CHANGE FEE APPLIES Fare construction Please check your HFF fay Except
46. n is marked or to choose the option Store the fare and start over and issue ticket s later using gt lt entry To Store the fare and start over is not recommended in case of penalty collected on EMD because then EMD will not be issued automatically with the new ticket but must be issued manually by the agent using the entry EMDI IC When selected press Next button located lower left and new ticket together with EMD is issued 5 2014 Page 21 CEE TRAVEL SYSTEMS New ticket PRT 074 9901 730369 NAME VANECKOVA SARKAMISS CC AX373900000000000 ISSUED 24 12 FOP AX373900000000000 24 MISC PSEUDO 79YE PLATING CARRIER KL ISO CZ IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE OPEN KL 1358 1 15 PRGAMS 1825 OK QLSRCZ 1 NVB15MAR NVAI5MAR OPEN KL 809 15MAR AMSKUL 2050 OK QLSRCZ 2 NVB15MAR 15 OPEN KL 810 L 30MAR KULAMS 2345 OK LLSRCZ 3 NVB30MAR NVA30MAR OPEN KL 1351 L 31MAR AMSPRG 0755 OK LLSRCZ 4 NVB31MAR NVA31MAR FARE CZK 15270 TAX 11306 XT TAX 6 CJ TAX l98 XT TOTAL CZK 2400A NON ENDO FARE RSTR COULD APPLY PENALTY COLLECTED ON MCO PRG KL X AMS KL KUL 346 30QLSRCZ KL X AMS KL PRG 43 9 99LhLShCA MUCTSZ 25END 9 5204 XT CAKGRN CAR2VV CAKISSYR PD923024 PD270034 PDSSOoRN PDIOA2VV PD407MyY P D9566YR EXCHANGED FOR 0749901704614 ORIGINAL ISSUE 07499017046 LAPRGUA20CT12999999927 RLOC 1G VHPWSK 1A ZFR8Y2 EMD issued 1259092059197 VANECKOVA SARKAMIS
47. one of these 5 options the additional fields are displayed where the relevant information has to be entered 5 2014 Page 14 A CEE TRAVEL SYSTEMS No penalty collected Absent radio button should be marked Step 3 Comission and penalties PENALTY Absent C EMD mco C Tax C Q surcharge ENDORSEMENT VALID AS NON RFD CHNG SUBJ TO FEE NON REF RESTRICTIONS APPLY COMMISSION TOUR CODE Percents 0 5 2014 Page 15 Ay CEE TRAVEL SYSTEMS Penalty collected on EMD Electronic Miscellaneous Document RFI CODE D used for fees and charges financial impact RFI SUBCODE for example 992 or that one required by the carrier for penalty CURRENCY local currency can be changed to EUR or USD if necessary AMOUNT penalty amount in local currency FEE DESCRIPTION free text the default can be modified by the agent EMD FOP Cash Invoice or Other EMD FOP Other EMD FOP is mostly used for payment by credit card In this case CC number expiry date occasionally approval code should be entered in the next field Step 3 Comission and penalties PENALTY Absent TEMPLATE F FR 2 Manual CHANGE FEE RF CODE RF SUBCODE CURRENCY D 992 CZK FEE DESCRIPTION EMD FOP CHANGE FEE cas Z mco Tax C Q Surcharge ENDORSEMENT NONREFUNDABLE RESTRICTIONS APPLY COMMISSION TOUR CODE IT BT Percents 0 E IT SVC element is au
48. quate calculation Involuntary rebooking Involuntary rerouting quate Manual Passengers amp 1 SIMPSON DANIELLEAMMA Segments select all segments SEGMENT FAREBASIS TD NVB 1 BLZ ADD O2FEB ET 877 M MHES1YGB 13JUL13 2 ADD LHR O3FEB ET 710 M MHES1YGB 18JUL13 Taxes remove all taxes VALUE TYPE VALUE TYPE VALUE TYPE 1 11812 f LD 2 1980 1 YZ 3 51706 GB 5 124809 YR 6 T fi More taxes Calculation details FARE EQUIV TOTAL GBP 873 00 AWK 544790 Additional information Endorsement NON ENDO PENALTY APPLIES FLIGHT RESTRICTIONS APPLY Fare construction LON ET X ADD ET BLZ 702 00 ET X ADD ET LON 702 00 NUC1404 00 CEE TRAVEL SYSTEMS NVA BG x 10JUL14 2PC X 10JUL14 2PC VALUE TYPE 4 24806 r UB 8 ROE 0 621791 Page 67 CEE TRAVEL SYSTEMS TICKET VALUE FARE VALUE ADDITIONAL COLLECTION 11812 11812 1969 1969 51796 51796 24806 24806 124809 873 00 EQUIV 544790 Total Automatic calculation may be inaccurate We recommend you to check it manually Ticket Fare A nies IS UIS 3 FEL 51 2 22JAN14 5 OPEN 877 1 BLZADD 1500 HHESIYGB NVB13JUL OPEN 700 ADDLHR 0110 OK HMHESIYGB 4 NVB13JUL Di SIMPSON DANTELLEAMME ADI B 17555822 LON ET X ADD ET BLZ 702 00 X ADD ET LOW 702 00 NUCI404 00E D 6821781 FARE GBBB731 00 EQU MWES44750
49. re calculation on EMD SVC element is created and EMD is automatically issued during the exchange reissue process Page 1 5 2014 A CEE TRAVEL SYSTEMS The exchange mask is created automatically and can be modified by the agent GEM is checking the name of passenger in PNR with the name of passenger on the original ticket and if it doesn t match warning message is displayed The exchange reissue of IT tickets see example later of this manual Important to remember The revised itinerary must be booked to the corresponding booking classes GEM is not using FQBB transaction In case of exchange before departure gt lt entry ticketing time limit or advanced purchase period ADVP have to be observed depending on the conditions described in Category 5 of the appropriate Fare used If these conditions are not met the system response is NO VALID FARES In such a case GEM is trying to receive the Fare calculation using the entry gt FQT lt which ignores PNR creation date or the agent can choose another FQ option in order to store the desired Fare Filed Fare has to be stored for each passenger separately GEM has the ability to copy the data from already created Filed Fare for the first passenger to the masks for other passengers having the same Fare and PTC passenger type code in order for the agent not to repeat the process for each passenger separately The PNR may not be retrieved from Queues in case of
50. red Steps 5 and 6 in this example would be completed as described in previous cases 5 2014 Page 32 5 2014 A CEE TRAVEL SYSTEMS New ticket 176 S905 789952 NAME KOUBA JANMR ISSUED 28MAY13 FOP MISC PSEUDO 5COL PLATING CARRIER EK 150 CZ 15200054 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN EK 0653 21AUG MLEDXB 2300 BLE1YCZ1 GLI3 1 NVB15APR OPEN EK 0139 22AUG DXBPRG 0905 OK BLE1YCZ1 GLI3 2 NVB15APR FARE BT TAX 965 CZ TAX 380 BO TAX NON END SKYWARDS SAVER WP 35932 DTE CHG FOC CANX CZK 5140 NO SHOW CZK10280 PRG EK X DXB EK MLE Q39 10 M BT EK X DXB EK PRG Q39 10 M BT END ROE19 6078 TOUR CODE ZZGLI3ZZ EXCHANGED FOR 1763905721128 ORIGINAL ISSUE l1763905721129PRG 9APRI315200054 RLOC 1G ZJGHFW EK 33 Reissue with Fare copy functionality A CEE TRAVEL SYSTEMS Filed Fare and Exchange mask can be copied for next passengers having the same PTC Original tickets 2 adult passengers same Fare and same PTC TKT 064 9901 828825 NAME PREJZKOVA ELISKAMISS ISSUED l8APRI3 POP CASH PSEUDO 79YE PLATING CARRIER OK ISO CZ IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE OPEN OK 190 S 10AUG PRGICN 1255 SLPROEUI NVB1LOAUG NVA10AUG ARPT 701 T 311AUG ICNNRT 0910 OK SLPROEUL NVB11AUG NVA11AUG ARPT 706 25AUG NRTICN 0925 OK SLPROEUL NVB25AUG NVA25AUG OPEN OK 191 S 25AUG ICNPRG 1245 OK SLPROEU1 NVB
51. s the difference in tax will be automatically collected as a new tax even if it would be very small amount If the new tax is lower or the same there will be zero 0 difference in the column for Additional collection The tax amount displayed in the fourth column as well as the Fare or Equivalent displayed in the third column FARE VALUE can be modified by the agent If the agent doesn t want to collect 1 CZK as ADC for tax MY it can be change to zero manually and the Total ADC is automatically changed as well 5 2014 Page 13 A CEE TRAVEL SYSTEMS The agent can check the new Filed Fare stored against the original ticket by clicking on the world check When agreed press Next button located lower left If the agent doesn t agree with the Fare calculation it is possible to stop the exchange reissue process by pressing Cancel button located lower right Then the agent has to decide if the Filed Fare already stored should have been removed or not The recommendation is to remove the stored Fare and start once again from the beginning pou want 92 Cote a rere Sasa Yes tare res Ded tare When Next button is pressed GEM can continue with Step 3 Step 3 Penalty Commission Tour code IT BT There are 5 possibilities how to collect the applicable penalty EMD MCO new tax to the Fare as Q surcharge and one more no penalty Absent By clicking on
52. same as in the previous examples 5 2014 Page 54 Ay CEE TRAVEL SYSTEMS The second exchange Original ticket the first issue PRT 006 9901 35972995 NAME KLIMO JOSEFMR ISSUED 245 12 FOP CASH PSEUDO 79YE PLATING CARRIER DL ISO CZ 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN EXCH DL 9504 15NOV PRGAMS 0950 OK HLPXCZ 1 NVB15NOV NVAI5NOV EXCH DL 9348 15NOV AMSJFK 1325 OK HLPXCZ 2 NVB15NOV NVAI5NOV BACH DL 8601 Q5DEC JFKCDG 1645 OK TLPRCZ 3 NVBO5DEC NVAOSDEC EXCH DL 8588 OQ6DEC CDGPRG 0715 OK TLPRCZ 4 NVBO6DEC NVAOOGDEC FARE CZK 14564 TAX 525 CZ TAX 184 CJ TAX 10040 XT TOTAL CZK 25313 NON ENDO FARE RSTR COULD APPLY PRG DL X AMS DL NYC M559 03 DL X PAR DL PRG M152 01 NUC711 04END ROE20 4816 XT 168RN51VVA49AY652US98XA 37XY108YCA403FR1700X8116YR88XF JFK4 5 RLOC IG X532JU DL GHIQHL The first exchange TRT O06 99UI 67232135 NAME KLIMO JOSEFMR ILSSUBEBDS 42200112 FOP CASH CASH PSEUDO 79YE PLATING CARRIER DL ISO CZ IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN ARPT DL 9504 15 PRGAMS 0950 HLPXCZ 1 NVB15NOV NVA15NOV ARPT DL 9348 15NOV AMSJFK 1325 OK HLPXCZ NVB15NOV NVA15NOV ARPT DL 8557 15 JFKCDG 2145 OK WLAPCZ 3 NVBI5DEC NVAI15DEC ARPT DL 8590 W 16 CDGPRG 1255 WLAPCZ 4 NVBI6DEC NVA16DEC FARE CZK 22400 TAX 10 US TAX 1196 YR TAX 2900 DU TOTAL CZK 11542A NON ENDO FARE RSTR COULD APPLY PRG DL X AMS DL NYC M586 56HLPXCZ
53. sing today s ROE for reissues after departure using ROE valid on the date of ticket issue and the Fare amount manually changed gt FZINUC433 13CZK RATES LAST UPDATED 16AUG 00 47 AM EQU CZK8872 ROE 20 4816 NUC RATE MULTIPLIED BY ROE 5 2014 Page 26 5 2014 Lido semen New ticket A CEE TRAVEL SYSTEMS TKT 075 9901 672468 NAME KLIMOVA MISAMRS ISSUED 16AUG12 FOP CASH CASH PSEUDO 79YE PLATING CARRIER IB ISO CZ IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN IB 5780 L 150CT PRGBCN 1505 OK LRTNVY 1 NVB150CT NVA15OCT OPEN IB 5779 K 220CT BCNPRG 1205 OK KCZEU 2 NVB220CT NVA220CT FARE CZK 8872 TAX 525 X TAX 359 JD PAX 2020 XT TOTAL CZK 1281A 21 NOEND CHGS REST NON REF RESTRICTION APPLY 22 NOEND CGS REF RESTRICT PRG IB BCN 135 12 IB PRG 062 54 235 47 NUC433 13END ROR20 4516 XT PD290V PD1921Y0O EXCHANGED FOR 0759901672448 ORIGINAL ISSUE RLOC 1G XMSZ2K 1 6FAOMA 07359901672448PRGLl6AUG1299999992 Page 27 5 2014 A CEE TRAVEL SYSTEMS Penalty collected to the Fare in case of IT BT ticket Step 3 As the private Fare cannot be modified by the agent changes in Fare and or Equivalent are not allowed the Filed Fare mask must be manually built by GEM and IT BT box is ticked automatically This will ensure that the Fare Equivalent and NUC amounts in the Fare calculation are not shown on the ticket but only as IT BT A penalty as Q surcharge is not shown in the Fare
54. step 6 Step 6 All tickets can be exchanged just now or Filed Fare and Exchange mask for each passenger can be stored in the PNR and exchanged later Hurt Oe ont i confirm the additional collection amounts the table above Page 37 Involuntary rebooking rerouting after departure Original ticket Ay CEE TRAVEL SYSTEMS TKT 037 9473 665057 058 NAME HAVLIN VACLAVMR ISSUED 02JUL12 FOP CASH PSEUDO 5COL PLATING CARRIER US ISO 15200054 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN USED LO 381 S 26JUL WAWFRA 0630 OK WHNCPLLW 1 NVB26JUL NVA26JUL USED US 703 W 26JUL FRAORD 1310 OK WHNCPLLW NVB26JUL NVA26JUL SUSP US 7537 W 26JUL ORDDTW 2130 OK WHNCPLLW 3 NVB26JUL NVA26JUL OPEN US 1463 16 DTWPHL 1130 OK WHNCPLLW 4 NVB16JAN NVA16JAN 058 OPEN US 700 16JAN PHLFRA 1630 OK WHNCPLLW 1 NVB16JAN NVA16JAN ARPT LO 0382 S 17JAN FRAWAW 0915 OK WHNCPLLW 2 NVB17JAN NVA17JAN FARE PLN 2715 00 TAX S NE TAX 372 XW TAX 3946 XT TOTAL CZK 21146 EQUIV CZK 16823 NO RFND CHANGE FEE APPLIES WAW LO X FRA US X CHI Q79 88 US DTT M310 30 US X PH L US X FRA Q79 88 LO WAW M310 30 NUC780 36END ROE3 47879 XT 338DE1014RA159AY704US106XA148XY116YC1266YQ 95 PHL4 5 RLOC 1G N444F4 US E6VLRP Changed itinerary 3HF9 STELLA TRAVEL BRQ N444F4 LK OSROU 3HF9LK AG 99999992 02101 1 1HAVLIN VACLAVMR 4 US 1463 W 16JAN DTWPHL HK1 1130 1306 0 WE lt 6 LO 382 S 17JAN FRAWAW HK1 0915 1
55. t Select ticket to be exchanged reissued If ticket number HTE is not present in PNR enter ticket number in the appropriate box Step 1 Select tickets for reissue TICKET NUMBER ISSUE DATE PASSENGER SEGMENTS AMOUNT C amp Custom ticket number 0749901704514 iocrni2 VANECKOVA SARKA MISS RPT PRG AMS 10MAR KL 3122 24380CZK PER AMS KUL 10MAR KL 808 AMS 20MAR KL 4102 RPT AMS PRG 21MAR KL 3121 When selected press Next button located lower left 5 2014 Page 10 5 2014 CEE TRAVEL SYSTEMS Step 2 New Fare quote There are 2 options 1 request new Fare if selected Filed Fare cannot be stored in PNR before 2 use already stored Filed Fare Fare calculate Step 2 Fare calculation SELECT FARE QUOTE New fare quote Calculate When no Filed Fare is present in PNR there is only one option available New fare quote Step 7 Fare calculation SELECT FARE QUOTE New fare calculation Involuntary rebooking Involuntary rerouting HFF quote Manual Calculate New fare quote There are several options there FQ calculation calculation done automatically by the host Galileo Select the passenger name segments and FQ option Before departure FQ for totally unused tickets After departure FQ T for partly used tickets select also flown sectors in order the whole ticket to be recalculated
56. tomatically created by GEM and added to PNR 25JF66 28 BRONT MTRG128 AG 99999992 21MAR 1 1SVIKOVA NICOLMS ly BA 115 PRGLER HRL 0930 0939 09 E WE 2 193 N 115 LHRDFW HK1 1155 12590 O F WE 3 BA 5125 115 DFWYYC 1940 2225 49 F WE OPERATED BY AMERICAN AIRLINES 4 5139 20SEP YYCORD HK1 1600 203 Q7 F OPERATED BY WESTJET 5 BA 1547 20SEP ORDLHR 2145 1125 O F ER 6 BA 856 5 21SEP LHRPRG HK1 1600 1900 0 E SA 7 SVC BA HI1 PRG 23SEP D 992 CHANGE FEE NM 1SVIKOVA NICOLMS 1 259991002570C1 2510 CZK 5 2014 Page 16 5 2014 A CEE TRAVEL SYSTEMS Penalty collected as a tax TAX TYPE 2 letter tax code such as DU XP OB etc VALUE the amount in local currency step 3 Comission and penalties PENALTY Absent EMD mco Tax TAX TYPE C Q Surcharge ENDORSEMENT FARE RESTRICTIONS APPLY COMMISSION TOUR CODE Percents 0 Penalty collected to the Fare as 0 surcharge shown in the Fare calculation See the example later of this manual Penalty must be converted to the local currency using today s BSR first Then the amount in local currency must be converted to NUC using today s IROE for reissues after departure using ROE valid on the date of ticket issue Fare calculation must be modified manually and the penalty in NUC added as Q surcharge The new NUC total must be converted to local currency using today s ROE for reissues aft

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