Motorola Software Update User`s Guide
Contents
1. No Motorola Software Update does not take away features from your device Please note that depending on your device you may lose third party applications and files that you have purchased See personal data on your device on page 2 for more information FAQ Motorola Software Update User s Guide What if Motorola Software Update is not available for my carrier or device Motorola Software Update supports many devices Please visit the Motorola Software Update Web site at www motorola com update to determine if your device is supported Can I get a software update from my service or retail shop Yes Software updates can be obtained locally However Motorola Software Update offers the convenience of updating your software from your own home or office Can update more than one device at one time No Software Updates should be performed on only one device at a time Can go back to my previous software version No Motorola Software Update will not allow you to go back to your previous version of software Can update my device to change my carrier No You cannot change your carrier with Motorola Software Update l have an issue on my device Will the update fix this issue It may depending on the issue We recommend that you try Motorola Software Update because it will provide the latest available software for your device If your issue continues please contact your local service center How long does it tak2. Va Q O Motorola Software Update User s Guide Version 3 0 Copyright Distribution Policy and Trademarks Copyright 2011 by Motorola Mobility Inc All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form by any means without the written permission of Motorola Mobiliy Inc Consumer Advocacy Office 600 N US Hwy 45 Libertyville IL 60048 1 800 331 6456 United States 1 888 390 6456 TTY TDD United States for hearing impaired 1 800 461 4575 Canada www motorola com Software License The Agreement sets forth the license terms and conditions for using the enclosed Software You may use this Software on a single computer and you may transfer it to another computer as long as it is used on only one computer at a time You may copy the Software for backup purposes only You may not rent sell lease sublicense time share or lend the Software to a third party or otherwise transfer this License without written consent of Motorola You shall not decompile disassemble reverse engineer or modify the Software This License is effective until terminated You may terminate it at anytime by destroying the Software together with all copies The License also terminates if you fail to comply with the terms and conditions of this Agreement United States copyright laws as well as international treaty provisions protect
3. e installation e troubleshootin general 11 What is Motorola Software Update Motorola Software Update is a tool that will allow Motorola consumers to update the software on their devices by offering the most up to date software available for their carrier market Why do need to update my device Updating your device software will provide your device with the most up to date software available for your carrier market As mobile devices become increasingly useful they also become more complex Motorola regularly finds way to improve software performance and Motorola Software Update lets you take advantage of those improvements in a convenient way How often do need to update my device The frequency of updates will vary You can check back periodically for updates or you can register your device for automatic update notifications What will this update fix Motorola Software Update will provide your device with the most up to date software available for your carrier market Changes to the device depend on the update received Different updates address different aspects of your device s operation There is no way to know in advance where Motorola will find opportunities to improve your device s performance Will I lose all my stored information See personal data on your device on page 2 for more information FAQ Motorola Software Update User s Guide Can I use Bluetooth No you cannot perform a s
4. amp support Motorola Software Update User s Guide glossary 21 Bluetooth Bluetooth is an open standard for short range radio transmission for transferring data between computers and computer devices The Bluetooth range limitation is approximately 30 feet 9 meters Bluetooth technology is designed to replace cables by transmitting data at a special frequency to a Bluetooth receiver which then relays the information to the computer or computer device You cannot perform Motorola Software Update via Bluetooth at this time cable connection A cable connection is a type of high speed Internet connection that uses cable television lines DRM Digital Rights Management DSL Digital Subscriber Line connection DRM is a system that protects copyrights Typically DRM provides this protection by encrypting data so that only authorized users can access that data Motorola Software Update removes DRM data from the device and this data is not restored during the update DSL is a type of high speed Internet connection that is always on DSL provides direct connection from a telephone switching station to a home or office ISDN Integrated Services Digital Network connection ISDN is an international communications standard for sending data over telephone lines Such as voice video and data Tiles MPT Motorola Phone Tools SIM Subscription Identity Module glossary MPT is the Motorola method
5. for sharing information in a device with a PC When you use MPT you can place and receive calls send and receive email messages and SMS synchronize your phonebooks and calendars and add create and modity ringtones A SIM is the module inside a mobile device that encrypts voice and data transmissions It also stores personal data about the user that is used for authentication purposes Motorola Software Update User s Guide SMS Short Message SMS is a service for sending short text messages to mobile Service phones fax machines and IP addresses The messages can be up to 160 alphanumeric characters long and cannot contain images or graphics SVGA Super Video SVGA is a set of graphics standards that offers a resolution of Graphics Array 800 by 600 pixels and a palette of 16 million colors USB Universal Serial USB is a data transfer standard that supports data transfer rates Bus of 12 Mbps megabytes per second USB ports are used to connect peripheral devices such as modems keyboards and other devices to a PC USB driver A USB driver allows a PC Windows 7 Windows Vista Windows 2000 or Windows XP to communicate with a USB device 22 glossary Motorola Software Update User s Guide index A ActiveSync software 4 applications on device 2 audio files on device 2 automatic update notices 9 backup of information on device 2 battery requirements 7 Bluetooth availability 12 definition 21 broadb
6. notification for your device you should do the update at your earliest convenience to ensure you can still receive the update The Motorola Software Update icon remains in your taskbar as long as an update is available for your device If you do not want to update your device you can unregister it to stop notifications manage your registered devices The Motorola Update Manager allows you to view further information related to your device You can unregister a device rename a device or view your device s warranty status unregister a device Step 1 Launch the Motorola Update Manager by clicking Start gt Programs gt Motorola gt Motorola Update Manager Step 2 Click Manage Registered Devices A device list appears with product details including serial number your personalized device name and warranty status Step 3 Click on the device name then click Unregister rename a device Step 1 Launch the Motorola Update Manager by clicking Start gt Programs gt Motorola gt Motorola Update Manager Step 2 Click Manage Registered Devices A device list appears with product details including serial number your personalized device name and warranty status Step 3 Double click the device you want to rename Step 4 Type the new name and press Enter updating your device Motorola Software Update User s Guide FAQ The frequently asked questions FAQ fall into these categories e general e how to
7. and connection requirements 5 browser requirements 5 c cables compatibility with devices 20 obtain 20 requirements 4 carrier availability 13 change 13 charger requirements 4 connection requirements 5 copyrighted material on device 2 customer support 20 D data backup on device 2 data cables compatibility with devices 20 obtain 20 requirements 4 datebook information on device 2 deletion of information on device 2 description of product 1 2 4 6 7 11 20 21 23 device charger requirements 4 devices cable compatibilities 20 determine whether supported 13 do not turn on after update 18 do not work after update 17 fix problems with 13 not recognized by update 18 23 index HO g not supported 5 speed up response time 14 Digital Rights Management DRM 21 disk space requirements 4 download Software Update 6 drivers definition 22 DRM Digital Rights Management 21 DRM content 3 DSL connection 5 definition 21 F FAQ 11 files on device 2 flex error message 18 frequency for updates 11 frequently asked questions 11 G games on device 2 glossary of terms 21 graphics requirements for monitor 4 H hard disk space requirements 4 hardware requirements 4 help information and assistance 20 troubleshooting FAQs 17 Help file open 7 DEN device support 5 information backup on device 2 installation ActiveSync 4 FAQs 16 Motorola Software Update 6 prepare for 6 requirements and recommendati
8. ce Registration Wizard starts Step 3 Connect your device to the PC using a USB cable Note If your device is already connected to the PC and is being used by another program save any work in those other programs and close them Your device will be automatically disconnected from other programs during the registration process Step 4 When prompted name your device Choose a name to personalize your update notifications and identify your device from others that may be registered to the same PC Step 5 Click Next to complete the registration Note To register more than one device first disconnect the first device from the PC before registering another one receive update notifications When an update becomes available for your device a notification appears in your PC s taskbar Your device does not need to be connected to the PC You need to connect your device when registering it or performing the software update Step 1 Click on the notification to view the details of the update and launch the update program to begin updating your device Step 2 If you miss a reminder click on the Motorola Software Update icon in the taskbar to launch the program at a later time Or launch the Update Manager by clicking Start gt Programs gt Motorola gt Motorola Update Manager updating your device Motorola Software Update User s Guide 10 Important You can update only devices that are within the warranty period If you receive an update
9. ck requirements 4 settings on device 2 Short Message Service SMS definition 22 SIM Subscription Identity Module definition 21 requirements 12 SMS Short Message Service definition 22 software requirements 4 specifications 4 speed requirements 4 StarTAC support 5 Subscription Identity Module SIM definition 21 requirements 12 support and service 20 SVGA definition 22 requirements 4 system requirements 4 T technical support 20 terminology 21 third party applications on device 2 time required for update 7 troubleshooting FAQs 17 U unlocked and locked device 14 update cancel 7 frequency 11 frequently asked questions 11 Help file 7 Motorola Software Update User s Guide prepare for 7 requirements 7 steps 8 time required 7 Update Manager 9 USB cables compatibility with devices 20 obtain 20 requirements 4 USB drivers definition 22 FAQs 16 USB definition 22 V video files on device 2 W wallpapers on device 2 Web sites for support 20 Windows requirements 4 25 index Motorola Software Update User s Guide
10. do Disconnect the device from the USB turn it off turn it on again and then reconnect to Motorola Software Update Also please ensure that not more than one Motorola product is connected to your PC during the update My device is recognized but there is no new software Do find it somewhere else The Motorola server always has the latest software update information for every Motorola device You do not need to check elsewhere for an update You can check back periodically for future updates or register your device to be notified of future software updates Now that I have updated my software have a new problem What do do Please consult the Motorola Software Update Web site at www motorola com update for further instructions My device is displaying a flex error message What is this What do I do Please consult the Motorola Software Update Web site at www motorola com update for further instructions Why did my device not turn on after updated the software A problem might have occurred during the software update Perform the software update again If this does not resolve the problem please consult Motorola Software Update Web site at www motorola com update for further instructions Do need to go to a Motorola Authorized Service Center to have my device working again A problem might have occurred during the software update Perform the software update again If this does not resolve the problem please con
11. e to update my device The update process takes approximately 10 to 30 minutes depending on your device and or the amount of user content on your device Can I use Motorola Software Update to change carriers or to change information that is specific to my carrier No FAQ Motorola Software Update User s Guide 14 Will Motorola Software Update lock or unlock my device If you have created your own lock code for your device to prevent access from users other than yourself or if it is SIM Locked you must first unlock the device or disable the SIM PIN in order for Motorola Software Update to access it and perform the update If your device is Subsidy Locked Motorola Software Update will be able to update your device If your device has had this Subsidy Lock removed or unlocked it may be returned to a locked state after the update depending on your service provider Will software updates speed up the response time or improve the performance on my device It may Motorola Software Update will provide your device with the most up to date software available for your carrier market Feature gains depend on the update received Does Motorola Software Update preserve my data See personal data on your device on page 2 for more information was told that my device was not in warranty but know I have purchased it within the warranty period What can do You can get additional support on the our site www motorola com s
12. ed e Macintosh e any other operating system Hardware requirements e Available PC storage space of at least 250 MB e Available USB port on your PC USB 1 1 or later e USB cable for connecting the device to your PC Note The type of USB cable you need depends on your device See obtaining a USB data cable on page 20 for details Software requirements For Windows Mobile devices only install these programs on your PC before using Motorola Software Update e Windows Vista Users Windows Mobile Device Center version 6 1 or later via the link below www microsoft com windowsmobile devicecenter mspx e Windows 2000 XP Users ActiveSync version 4 5 or later Note The ActiveSync CD was shipped in the box with your phone Please consult the quick reference guide that also came with the device for instructions about installing ActiveSync Browser requirements 4 specifications Supported Microsoft Internet Explorer version 6 or later Not Supported Firefox Chrome Safari or Web browsers other than Internet Explorer Motorola Software Update User s Guide 5 Network or broadband connection requirements e Internet connectivity e High speed connection is recommended for optimal performance cable DSL or ISDN Mobile Products Not Supported for the Update e Non Motorola devices e iDEN Motorola devices e Older Motorola devices for example StarTAC Note Visit htto www moto
13. g the update process by clicking at the top of the screen e The device must remain connected to the PC during the entire software update process e You will not be able to receive or make calls during the software update process including emergency calls 7 updating your device Motorola Software Update User s Guide update the device If you start Motorola Software Update immediately after installation you are already connected to the Internet and the welcome screen opens automatically Start with step 3 Otherwise start with step 1 Step 1 On the PC select Start gt Programs gt Motorola gt Motorola Software Update The welcome screen appears Step 2 Connect the device to the PC with the USB cable The Software Update screen appears Step 3 Accept the license agreement terms and click Next Step 4 Motorola Software Update indicates whether a software update is available e f no software update is available click Exit At this point you have the option to register your device for future update notifications if you haven t done so already e f a software update is available and if prompted make sure that there is a check mark in the Save personal information check box recommended See personal data on your device on page 2 for more information Click Mext to proceed with the update Note After this step do not exit Motorola Software Update Exiting interferes with the update process Step 5 When Moto
14. ions gt USB Setting gt Modem Depending on your device this setting may also be called Data or Data Connection within your USB Settings or Connections menu Please consult your user s guide for the appropriate PC connection setting 3 Reconnect your device to the PC via your USB cable 4 Wait for approximately 30 seconds and your device will connect l received a connection failure message while attempting to register my device What can do Please ensure the following There is only one mobile device connected to your PC with a USB cable Your device is powered on If this does not solve the problem see the previous question in this FAQ The Motorola Update Manager says that my device is invalid Why The Motorola Update Manager cannot properly determine your device s serial number to perform an update 19 FAQ Motorola Software Update User s Guide service amp support ola _AaAaQO FB NS resources Visit the Motorola Software Update Web site at www motorola com update for information and assistance Additional FAOs will be published on the site as they become available obtaining a USB data cable Use the following steps to determine what USB cable is compatible with your device and to obtain a USB cable Step 1 Goto the following Web site www motorola com Step 2 Select the Accessories tab Step 3 Select Chargers and Adapters for more information on obtaining a USB cable 20 service
15. le updates 0 200000 eee ee eee 9 FAO encoder it seamen aasane O a 11 o r a wes OF aa oa Bade oped ee ae ea a E 11 NOW LO fou a ao o Go So ia aso dad 15 instalation re morra as 664445 E5940 a A Cee ee RAY AAA AAA 16 troubleshooting e seste a o e cd dd pr cd ld 17 service amp SUPPOrt oc 20 SSOUICOS Me la paan eq te tate cate dsd eaten 20 obtaining a USB data Cable vu A a bee ee ER AWN ER ORES ORR 20 glossa A A 21 A A O tea O 23 1 contents Motorola Software Update User s Guide overview nr A Motorola Software Update keeps your device operating at peak performance by giving you the latest software available at any time The tool is easy to use fast convenient and secure All you need is a PC access to the Internet and a USB cable personal information third party applications Motorola Software Update will prompt you if a backup and restore of your device is warranted personal data on your device Personal data includes your phonebook datebook multimedia files messages screensavers and wallpapers If required Motorola Software Update temporarily backs up this data to your PC automatically restores the data to your device and then deletes the information from your PC when the update is complete Important During the software update your personal data is never transmitted to or received by Motorola backup amp restore Motorola Software Update can preserve your data in two ways by keepi
16. ng your data intact during the update or by backing up the data and restoring it after the update This process depends on which product that you own You will know if a backup and restore is required for your device if you see the prompt Save personal information before the update begins If you do not see this prompt Motorola Software Update is able to update your device and leave your data untouched Important Some devices may not support saving of any of your personal data If you own one of these products Motorola Software Update gives you several warnings before starting the update You can cancel the update during those warning messages If you still want to update your device you can back up your data manually and restore it after the update For more information about manually backing up data see How do back up my personal data on my own on page 16 third party media amp applications on your device Third party media includes downloaded applications ringtones music pictures games videos and other independently copyrighted material If this media is DRM protected it may or may not be preserved after the update See DRM protected content on page 3 for more information Other non protected media files music images videos on so on will be restored after the update is complete However the non protected applications such as games and other programs may need to be re downloaded and installed after the update i
17. oftware update via Bluetooth at this time I have a Windows Mobile device Do need to install anything else to perform an update Windows Mobile products require Active Sync or Windows Mobile Device Center to be installed in order for Motorola Software Update to connect to your device Please see specifications on page 4 for more information How do purchase a cable Please visit www motorola com select your country region select Accessories and then select the Chargers and Adapters category Is my SIM needed or required Yes If you are using a product that uses a SIM card your SIM is required to be in your device during the update Will I lose my pictures ringtones or games You may or may not lose this data depending on if that data is DRM protected content See personal data on your device on page 2 for more information bought my device abroad Will it still work Motorola Software Update supports many devices Please visit Motorola Software Update Web site at www motorola com update to determine if your device is supported Where do go to get Motorola Software Update You can find Motorola Software Update at www motorola com update Who do contact to get further assistance Contact customer service for assistance Go to Motorola Software Update Web site at www motorola com update select your country region and then select Contact Us Am I losing any features by doing this update
18. ons 4 Integrated Services Digital Network ISDN connection 5 definition 21 Internet connection Motorola Software Update User s Guide lost during install or update 17 requirement 18 Internet requirements 5 ISDN Integrated Services Digital Network connection 5 definition 21 L language install correct 6 wrong one installed 17 locked and unlocked device 14 M Macintosh operating system support 5 memory requirements 4 messages on device 2 Microsoft Windows requirements 4 monitor requirements 4 Motorola Phone Tools MPT definition 21 Motorola Update Manager 9 MPT Motorola Phone Tools definition 21 multimedia files on device 2 music on device 2 N network connection requirements 5 0 operating system requirements 4 P personal information on device 2 pictures on device 2 power failure during update 17 power supply requirements 4 problems FAQs 17 obtain help for 20 resources for resolving 20 processor speed requirements 4 product description 1 2 4 6 7 11 20 21 23 purchase cables 20 Q Q devices software requirements 4 questions frequently asked 11 24 index R RAM requirements 4 removal of information on device 2 requirements installation 6 installation and use 4 update 7 restore factory settings 8 restore of information on device 2 ringtones on device 2 S same software update 8 screensavers on device 2 service and support 20 service pa
19. our personal data to a folder of your choice on your PC After the update you can move your personal data from your PC back to your device in a similar manner 6 You may now start the software update installation What is a USB driver A USB driver is software that allows a PC to communicate with a USB compatible device such as your mobile phone Where do get the USB drivers USB drivers are part of the installation package All necessary USB drivers for any Motorola device will be included in the installation package How do l install the USB drivers The USB drivers for your device are installed automatically with the Motorola Software Update program How much hard disk space do need to have available on my PC At least 250 MB is needed for Motorola Software Update to run and perform the update on your device 16 FAQ Motorola Software Update User s Guide troubleshooting lost my Internet connection What do do now Contact your Internet Service Provider to verify and restore your Internet connection After your connection is restored continue with the software update using Motorola Software Update If you removed the device from the PC reconnect the device and restart the update process performed the update but now my device doesn t work What do I do Does the device have power If so reconnect to Motorola Software Update and perform another software update If the device still does not start
20. ppears choose whether or not you want to start Motorola Software Update immediately e To start Motorola Software Update immediately keep the check mark in the check box and click Finish See updating your device on page 7 for the steps e f you do not want to launch the program the Update Manager program automatically opens to register your device for future update notifications Click Finish 6 installing Motorola Software Update Motorola Software Update User s Guide updating your device Kw OL ia before the update have these items before you start e A USB port is available on the PC e An appropriate USB cable is available for connecting the device to the PC see page 20 to determine what cable is compatible with your device Important The battery for your device should be fully charged for a successful update as you use Motorola Software Update e Motorola Software Update requires an internet connection in order to update your device e Motorola Software Update takes approximately 10 to 30 minutes depending on your device and or the amount of user content on your device e Motorola Software Update informs you when an update is not currently available for your device You may check back periodically for updates by relaunching the program or you may register your device to receive automatic update notifications See the Update Manager for more information e You can open the Help file at anytime durin
21. rola Software Update is complete disconnect the device from the PC Step 6 Click Exit perform a same software update In some cases you can update your device with its existing software version Same software update allows you to restore your device to factory default settings Motorola Software Update will notify you if a same software update is available for your product Keep in mind that the rules for saving personal data still apply for a same software update See personal data on your device on page 2 for more information 8 updating your device Motorola Software Update User s Guide receive automatic notices of available updates 9 If you register your device with the Motorola Update Manager it automatically notifies you of software updates for your device without requiring your device to be connected to your PC When an update is available a message appears in your PC s taskbar allowing you to start the update for your device Notes e In registering your device no personal data is ever transmitted to or received by Motorola e The Motorola Update Manager does not support Android devices and can t send automatic notices of available updates register your device You can manually register your device as follows Step 1 Launch the Motorola Update Manager program by selecting Start gt Programs gt Motorola gt Motorola Update Manager Step 2 From the main menu select Register a Device for Updates The Devi
22. rola com update to determine if your device is supported specifications Motorola Software Update User s Guide installing Motorola Software Update before installation Be aware of the following information before you install Motorola Software Update e The language that Motorola Software Update uses is determined by the language setting of your Windows operating system Make sure that the language that is set in your operating system is the same one that you want to use for Software Update From the Windows Start menu open Control Panel and locate the setting for language e Make sure that you have administrator privileges for the PC installation Important Do not connect the device to the PC before you install Motorola Software Update You will be prompted to connect your device after the program is launched Step 1 On the PC go to http www motorola com update Step 2 Select your country region Step 3 Select your carrier if applicable Step 4 Select your phone model Review any special instructions for updating your device before downloading the Motorola Software Update program Step 5 Select to download and install Motorola Software Update The welcome screen for the installation appears Step 6 Click Next Step 7 Accept the license agreement and click Next Step 8 When the Confirm Installation screen appears click Next to start the installation Step 9 When the final installation screen a
23. s complete 2 overview Motorola Software Update User s Guide DRM protected content DRM Digital Rights Management is a system to protect copyrighted digital media from unauthorized users This content normally includes music videos ringtones images etc DRM content on your device is frequently denoted by a lock icon or symbol Motorola Software Update cannot always preserve the DRM content that you have purchased and stored on your device Preserving this content depends on the type of product that you own If your product requires a backup and restore of your personal data you will lose access to your DRM content after the update is complete You will be warned prior to update if a backup and restore is needed if you see Save personal information on the screen At this point in the update process you may cancel the update and exit the tool if you do not want to lose access to your DRM protected data 3 overview Motorola Software Update User s Guide specifications This table includes requirements and recommendations for installing and using Motorola Software Update on your PC Note Specifications are subject to change Operating systems Supported PC with Microsoft Windows including e Microsoft Windows 2000 with Service Pack 4 or later e Windows XP with Service Pack 2 or later e Microsoft Windows Vista 32 bit and 64 bit with Service Pack 1 or later e Microsoft Windows 7 32 bit and 64 bit Not support
24. sult Motorola Software Update Web site at www motorola com update for further instructions What should do if don t have an Internet connection Motorola Software Update requires an Internet connection to communicate with the server to request the latest firmware for your Motorola device Please locate another PC that has a high speed connection to the Internet FAQ Motorola Software Update User s Guide Firewall issues what should do If you experience firewall issues please configure the proxy authentication settings in Internet Explorer To open Proxy Settings click Start gt Internet Explorer gt Tools gt Internet Options gt LAN Settings A dialog box opens in which you can enter Proxy Server Host Port Username and Password Note You must uncheck Use automatic configuration script in order to complete the update Motorola recommends contacting your PC administrator to understand the impact of unchecking this box I connected my phone or device to the USB but the software update program does not recognize it What should do Check these items Your device is on Your device s battery is fully charged There is not more than one Motorola device connected to the PC using a USB cable If so please connect only the device you want to update If the device is still not detected please perform these steps 1 Disconnect the device and then restart it 2 Select Main Menu gt Settings gt Connect
25. tes See receive automatic notices of available updates on page 9 How to do unregister my devices See manage your registered devices on page 10 l receive many notifications to update my device but prefer not to update How do stop the notifications You can unregister your device if you no longer want to receive notifications Also note that you can update your device even if it is not registered by launching Motorola Software Update from the Start Menu My device is out of warranty and cannot be updated How can get an update Motorola cannot update devices that are out of warranty If you are experiencing problems with your device you can visit Motorola s support site for more information at www motorola com support 15 FAQ Motorola Software Update User s Guide How do back up my personal data on my own If your device does not support and data preservation during the update you can perform the following steps to back up your data manually 1 On your device select Settings gt USB Memory Device mode or USB Mass Storage mode 2 Connect your device to your PC using the USB cable 3 On your PC start Windows Explorer 4 Locate the two Removable Disk items under Devices with Removable Storage Your device has two memory locations so there are two items Under those two items look for your personal data listed in folders such as Music Pictures Videos and Documents 5 Drag and drop y
26. this Software and accompanying documentation Any use of the Software in violation of these laws constitutes termination of the License Limited Liability The Software and accompanying documentation is provided AS IS without warranty of any kind Motorola specifically disclaims all other warranties expressed or implied including but not limited to implied warranties of merchantability and fitness for a particular purpose With respect to the use of this product in no event shall Motorola be liable for any loss of profit or any other commercial damage including but not limited to special incidental consequential or other damages Trademarks MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings LLC All other product names mentioned in this document are trademarks of their respective owners Manual Number 68XXXXX531 A contents UVAS He LJ A A E ad scat eed 2 personal information amp third party applications s 0 eee 2 DRM protected content o 3 specifications cect tne 4 installing Motorola Software Update eee 6 before installation 2020 naana naaa 6 instalation seesi eseria ranu a one RAGE A A Ses eee A 6 updating your device ccc cece eens 7 before the Ud oe Acta tee eho ade ee bb ed phen ad web he Od kd de eee ee 7 update the device 8 perform a same software update 0 0 0 00 cee 8 receive automatic notices of availab
27. up remove the battery and then simultaneously press and hold the each the and Power keys while inserting the battery into the device If successful a black screen appears Reconnect to Motorola Software Update using the USB cable and follow the prompts Why am I unable to install the software on my PC See specifications on page 4 Why did Motorola Software Update install in a different language other than the language for my country The language that Motorola Software Update uses is determined by the language setting of your Windows operating system Change the language setting in the operating system to the language that you want and then re execute Motorola Software Update A power failure occurred while was installing or updating What do do Restart the PC reconnect to Motorola Software Update connect the device and follow the instructions on the screen updated my device but now all my data is lost How do get it back If you chose to save your personal data reconnect your device to Motorola Software Update It should restore your data automatically Otherwise if you chose to not save your personal data when the update was offered you will not be able to restore your data Note The Save Personal Information option is selected by default 17 FAQ Motorola Software Update User s Guide Motorola Software Update doesn t recognize my device possibly due to a bad connection What should
28. upport Select your country region select All FAQs on the left hand panel and then do an FAQ search for Warranty Review was notified of an update for my device but the Update Manager no longer shows that the update is available Why Motorola Software Update can only update devices that are within the warranty period If your device s warranty has expired it cannot update your device You can check your device s warranty status by going to Start gt Programs gt Motorola gt Motorola Update Manager and selecting Manage Registered Devices Can purchase an extended warranty for my device Motorola does not offer extended warranties at this time Please visit www motorola com support for more information about service or repair for your device What is Motorola s warranty policy You can view Motorola s Warranty Policy online www motorola com support FAQ Motorola Software Update User s Guide During the update do need to follow the information shown on my device display No You can ignore all device display information during the update Please follow the steps in the Motorola Software Update program during the update how to How do back up my data See updating your device on page 7 How do connect my device See updating your device on page 7 Where or how do I plug the cable into the PC See updating your device on page 7 How do register my device for upda
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