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AGS Product Guide

1. AGS Product Guide Legendary Reliability APC InfraStruXure Power Rack and Cooling Solutions nfraStru Cure POWER RACK COOLING On demand architecture for network critical physical infrastructure AGS Product Guide Arc Legendary Reliability InfraStruXure Quick Reference InfraStruXure for Wiring Closets and Computer Rooms 1 to 5 Racks The only plug and play complete rack power and cooling system Range 1 6 12 8kW Application 1 to 5 Racks for wiring closets and computer rooms Services available Extended Warranty Onsite Service Assembly Service Preventive Maintenance Visit Start Up Service Professional Services Important notes Must purchase one service per unit external battery system Start Up Service does not include assembly of system Maximum of ten years of coverage from manufacture date available InfraStruXure for Small to Medium Data Centers 5 to 100 Racks Changing the way the world designs data centers Range Extended Warranty Onsite Service Assembly Service Preventive Maintenance Visit Start Up Service Professional Services Important notes Must purchase one service per unit external battery system Start Up Service included in price of hardware Start Up Service does not include assembly of system Maximum of ten years of coverage from manufacture date available AGS Product Guide Arc Legendary Reliability
2. Pt BP lt a wi AGS Product Guide Arc Legendary Reliability APC NetworkAIR Precision Cooling Systems Arc Legendary Reliability AGS Product Guide NetworkAlIR Quick Reference CoolingSolutions Air Distribution Fans Hot Aisle Containment The only enclosed hot aisle solution Rack Air Removal Unit The only manageable rack heat removal solution Rack Air Distribution Unit The first product to distribute conditioned air directly into the enclosure Rack Side Air Distribution Unit The first air distribution product for high density equipment with side to side airflow Capacities range from 260 CFM to 1200 CFM for fan based products Application Heat Removal for High Density configurations enclosures low pressure areas and equipment with side to side air flow Services available Extended Warranty Assembly Service Important notes Must purchase one service per unit or two units depending on product Maximum of up to three years of coverage from manufacture date available product specific Extended warranties must be purchased before expiration of factory warranty Arc Legendary Reliability AGS Product Guide CoolingSolutions Network amp Server Room Air Conditioning NetworkAIR PA The only portable cooling solution designed for IT applications NetworkAIR CM Ceiling Mount Precision Air Conditioning Application PA Portable self contained air con
3. WEXTWARSYRSB 12 3 Year Extended Warranty WEXTWARSYRSB 13 3 Year Extended Warranty WEXTWARSYRSB 14 3 Year Extended Warranty C C Installation Services During Normal Business Hours _ _ _ WSTRTUPSX8 SB 10 START UP SERVICE 5X8 WSTRTUPSX6 SB 11 START UPSERVICESX8 OC WSTRTUP5X8 SB 12 START UP SERVICE 5X8 WSTRTUPSX6 SB 13_ START UPSERVICESX8 OCC WSTRTUP5X8 SB 14_ START UP SERVICE 5X8 Installation Services Outside Normal Business Hours WSTRTUP7X24 SB 10 START UP SERVICE 7X24 WSTRTUP7X24 SB 11 WSTRTUP x24 S542 START UP SERVICE X24 OOOO WSTATUP7X26 S8 13 START UP SERVICE X24 OOOO WSTRTUP7X24 55 14 START UP SERVICE K4 COC On Site Service NEXT DAY RESPONSE EMEA Only WONSITEND SB 10 1 Year Next Day On site Service O WONSTEND SB 1i fi Year Next Day On site Servie O OCO WONSTEND SB12 fi Year Next Day On site Servie O OCO OOOO WONSTEND SB13 fi Year Next Day On site Servie O OCO WONSITEND SB 14 i Year Next Day On site Service On Site Service NEXT BUSINESS DAY RESPONSE WONSITENBD SB 10 1 Year Next Business Day On site Service O WONSITENBD SB 11_ I Year Next Business Day On siteService OOS WONSITENBD SB 12_ I Year Next Business Day On siteService OOS WONSITENBD SB 13_ I Year Next Business Day On siteService OOS WONSITENBD SB 14 I Year Next Business Day On site Service c lt lt On site upgrade
4. InfraStruXure for Large Data Centers 100 Racks Changing the way the world designs data centers Range 200 1600kW Application 100 Racks for large data centers Services available Assembly Service Preventive Maintenance Visit Start Up Service Professional Services Onsite Service Important notes Distribution Must purchase one service per unit external battery system Start Up Service does not include assembly of system Maximum of ten years of coverage from manufacture date available UPS Must purchase one service per unit external battery system Maximum of ten years of coverage from manufacture date available Extended service contracts must be purchased before expiration of factory warranty AGS Product Guide Arc Legendary Reliability APC InfraStruXure Standard Factory Warranty APC warrants that all components of the InfraStruXure system will be free from defect in material and workmanship for a period of two years from the date of start up when start up has been performed by APC authorized service personnel If assembly services are included in the original purchase and are also performed by APC authorized service personnel APC offers an additional year of warranty at no additional charge In the event that the system fails to meet the forgoing warranty APC shall repair or replace at its sole discretion any such defective parts Under this warranty APC will ship all parts to your site a
5. AGS Product Guide Legendary Reliability Real Examples Cost of Repair without Purchasing APC Service Support OPTION A Silcon SL30KF with BDP2030J44 1C0 Multiple failures Notes Parts Travel expenses are assumed as included APC Part Number ERP Qty Total This cost is for just 1 failure event Fuse 29 30 2 58 60 Additional failure events involve further DM Controller 1239 32 1 1239 32 costs Fuse 213 15 1 213 15 Service Company must have the updated TSM 5724 53 1 5724 53 replacement parts in stock not usual for a CB01 1868 09 1 1868 09 faster response Lack of availability of TOTAL PARTS 9103 69 parts may delay repair up to 2 weeks Other costs not included possible service Labour escalation to APC freight and importing Description Usual Business Rate Qty Total costs for spare parts etc l l 4 hour minimum For non business hour services after Diagnosis 150 4 600 hours hourly rate is higher 225 Replacing of parts Final Tests TOTAL LABOUR 600 TOTAL COSTS OF REPAIRING 9703 69 Cost of Repair Having Purchased APC Service Support OPTION B Silcon SL30KF with BDP2030J44 1C0 Multiple failures Notes Spare parts travel and labor are included Other failure events are also included at APC Part Number ERP Qty Total 2 no additional costs for the year WPMV5X8 SL 11 1550 1 1550 APC has several parts depots worldwide WXBTPMV5X8 BT 12 1500 1 1500 for faster parts availab
6. Legendary Reliability APC Global Services Product Guide E Gil opa alS vices SERVICE MADE SIMPLE AGS Product Guide Arc Legendary Reliability AGS Mission Remove all barriers to customers successful deployment of Highly Available Global Networks by understanding their needs and continuously exceeding their expectations AGS Product Guide Legendary Reliability Introduction APC Global Services is dedicated to providing our partners and sales teams with the highest level of support when selling and fulfilling our service products In keeping with that philosophy this document is designed to provide APC partners and sales teams with information regarding APC Global Services Included in the product sections of this binder are the product factory warranty statements a quick reference guide to each APC hardware product APC Global services Sales Scopes of Work and APC Global Services part numbers and descriptions APC partners and sales teams will also find information relating to product quality customer Satisfaction examples and cheat sheets The majority of the information in this document can be located on APC s website at www apcc com the remainder can be found by visiting the sales tools portal at salestools apc com lf at any time you have questions pertaining to APC Global Services please feel free to contact the local office in your area The list of APC Global Services Worldwid
7. then APC will at its option repair or replace the defective part and or again perform the maintenance services at no additional cost to Customer However if such part or service is subsequently found and documented to be not defectve APC shall be entitled to recover its related costs using current standard service charges hourly billing rates travel expenses and regular parts prices as may be appropriate In order to exercise its nghts under this clause Customer must notify APC within 7 days of the date when such material defect appeared or should reasonably have been discovered S Unless otherwise agreed by APC in writing payment for each Service Visit and all parts shipping costs will be billed to the Customer s Purchase Order or Credit Card listed by Customer on the Estimate Authorization All fees are exclusive of shipping costs sales tax VAT and or other required charges which will be payable by Customer at the appropriate rate Terms of payment are Net 30 days THESE TERMS AND CONDITIONS ARE INCLUDED WITH ALL STANDARD FACTORY WARRANTIES ISSUED BY APC ON PRODUCTS PURCHASED FROM APC AND ALL SERVUCE ENTITLEMENTS PURCHASED FROM APC PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY OTHER THAN THE EXPRESS WARRANTY IN THE APC LIMITED FACTORY WARRANTY ACCOMPANYING EACH PRODUCT OR AS STATED FOR SERVICES IN THESE TERMS AND CONIDITIONS APC MAKES NO ADDITIONAL WARRANTIES EXPRESS OR IMPLIED UNDER ANY ENTITLEMENT AND HEREBY DISCLAIMS ALL EX
8. Extended warranty must be purchased within the standard factory warranty period Provides an APC Authorized Engineer on site that verifies the APC system has been properly installed and includes a functionality check start up based on factory specifications and documentation plus a basic Start Up customer training on operation and maintenance Can be performed during normal business hours 5 x 8 or Service outside of normal business hours 7 x 24 Labor and travel expenses are included Does not include electrical installation or wiring The pre Start Up Checklist must be completed and returned prior to service scheduling This service includes 1 year On Site Repair Service on APC systems and 7 x 24 Telephone Technical Support Parts internal batteries if applicable labor and travel are included in the On Site Service 1 Year On Site Agreement The On Site Service from APC is available in four different configurations that allow the customer Service to determine how quickly APC should arrive on site for an unscheduled visit or emergency situation Next Business Day NBD Next Day ND 4 Hour 4HR Response times not available in all areas Please contact your local APC sales office for further information Provides 1 Preventative Maintenance service visit by an APC Authorized Engineer on the APC system to ensure proper operation over time so that the equipment is performing to stated specifications as indicated in manufacturer s documentati
9. Type A amp B systems must be purchased and performed with a scheduled service such as Start Up or Preventative Maintenance e Load Bank Test Service report will be provided to the customer upon completion of service e Symmetra PX40kW systems require the optional Load Test Port be ordered at time of UPS purchase load bank port is not field installable e Load Bank Testing is possible without the Test Port but requires custom AGS service quote and UPS power down for load bank connect and disconnect e Customer loads must be powered off or placed on maintenance bypass power during testing APC Global Service Selectorhttp www apc com support service WLOADBNKTST P X 29 AGS Product Guide Arc Legendary Reliability APC Terms and Conditions AGS Product Guide Legendary Reliability APC Terms and Conditions What do do if my customer wants to modify the terms and conditions Contact your service ISR with the customer s terms and conditions The inside sales representative will work with APC s legal council Dina Raymond to come to an agreement If you know that your customer will want different terms it is best to get this information to APC as soon as possible since negotiation can take awhile See Standard Terms amp Conditions below AGS Product Guide Legendary Reliability THESE TERMS AND CONDITIONS ARE INCLUDED WITH ALL CONTRACTS FOR SERVICES PURCHASED FROM APC PLEASE READ THIS AGREEMENT AND THE
10. and passed qualifying examinations for classroom style and hands on training provided and designed by APC for the sole purpose of being granted Factory Trained designation It is the sole responsibility of APC to determine which individuals qualify for this designation APC may at any time at its sole discretion revoke the award thereby causing such individuals to no longer be identified as qualified Factory Trained nstallers APC Factory Trained Installers may be either direct employees of APC or may be employees of companies who have fully executed service partner agreements on file with APC Individuals who may have previously been qualified for Factory Trained Installer designation but who no longer work for a company with a fully executed service partner agreement no longer qualify as an APC Factory Trained nstaller APC Field Service Engineer or APC FSE is defined as an individual who has taken part in and passed qualifying examinations for classroom style and hands on training provided and designed by APC for the sole purpose of being granted Field Service Engineer designation It is the sole responsibility of APC to determine which individuals qualify for this designaton APC may at any time at its sole discretion revoke the award thereby causing such individuals to no longer be identified as qualified APC Field Service Engineers APC Field Service Engineers may be either direct employees of APC or may be employees of compani
11. 28 87 KW WSPMVSX8 AX 23 Semi Annual Preventative Maintenance 5X8 for NetworkAIR CW gt 87 KW WSPMVSX8 AX 30_ Semi Annual Preventative Maintenance 5X8 for NetworkAIR CMA WIG PC_ WSPMVSXS AX 31 Semi Annual Preventative Maintenance 5X8 for NetworkAIR CM A W G PC with OHE WSPMVSX8 AX 40_ Semi Annual Preventative Maintenance 5X8 for NetworkAIR FM A W G PC 0 27KW WSPMVSXS AX 41 Semi Annual Preventative Maintenance 5X8 for NetworkAIR FM A W G BC 0 27 KW with OHE WSPMVSXG AX 42 Semi Annual Preventative Maintenance 5X8 for NetworkAIR FM A W G PC 28 35 KW WSPMVSX AX 43 Semi Annual Preventative Maintenance 5x8 for NetworkAIR FM A W G PC 26 35 KW with OHE WSPMVSXS AX 44 Semi Annual Preventative Maintenance 5X8 for NetworkAIR FM A W G PC gt 35 KW WSPMVSNG AX45 Semi Annual Preventative Maintenance 5X8 for NetworkAlR FM A W G PC gt 35 kW with OHE WSPMV7X24AX22 Semi Annual Preventative Maintenance 7X24 for NetworkAIR CW 28 87RW_ AGS Product Guide Arc Legendary Reliability APC Power Generation Systems Arc Legendary Reliability AGS Product Guide InfraStruXure Power Generation Systems Quick Reference InfraStruXure Power Generation Stand By Power Generation Take your run time requirements from minutes to days ATS with Power Distribution Manages and delivers redundant power paths to the InfraStruXure system Range Stand By Power Generation 80kW 125kW and 200kW ATS with Power Distributio
12. ALLOW LIMITATIONS ON CANCELLATIONS THEREFORE YOUR RIGHTS UNDER THIS SECTION MAY VARY BASED ON LOCAL LAW REGISTRATION INSTRUCTIONS FOR ANY SERVICE PURCHASED WITH FOR OTHER AN ENCLOSED REGISTRATION KEY PURCHASED WITHOUT AN NCLUDING BUT NOT LIMITED TO ENCLOSED REGISTRATION KEY CHARGEUPS SERVICES STEF 1 Fill out the Mandatory Entitlement Registration Form for your product enclosed with your product documentation STEP 1 Fill out the Mandatory Entitlement Registration Form for your hardware product which will be mailed to you once APC receives your order To properly fill out the Mandatory Entitlement Registration Form for your product you will require the following To property fill out the Mandatory Entitlement Registration Form for your hardware product you will require the Following 4 The serial number of the hardware product the entilement will cover The serial number of the usually found on the back of the hardware product the entitlement unit will cover usually found on the back of the unit The registration key part number and serial number of your service product registration label The information on this label MUST be transfered copied to your Mandatory Entitlement Registration Form FOR SYMMETRA ONLY frame mim mm battery and power module serial numbers are required for Symmetra Entitlement registration STEP 2 deliver your Mandatory FOR SYMMETRA ONLY frame Entitlement Re
13. Battery cell internal ohmic measurements e Battery system intercell connector resistance test impedance conductance test e Thermal scan of battery and check of battery pilot cell and negative terminal temperature e Measurements of battery float currents e Measurement of AC voltage ripple and AC current ripple e Clean system e Recommendations to customer with regards to replacement of battery cells or strings that may be out of tolerance when this service is not combined with an External Battery On Site service contract The External Battery Preventative Maintenance Visit is available in two configurations e Performed on a 5 x 8 basis within normal business hours e Performed on a 7 x 24 basis This visit allows the customer to schedule this service outside normal business hours including nights weekends and holidays Benefits to Customer e Extended battery life due to preventative maintenance e Longer lifetime of the power system e Assurance that the batteries will be performing according to manufacturer specifications Full status of all on site activities delivered to customer History of battery maintenance for warranty purposes Predictive failure analysis to assist with replacement budgeting Maximum uptime due to proactive battery replacement of any batteries out of defined tolerance when combined with an APC External Battery On Site Service Program Important Points e The Preventative Maintenance Visit will be performed
14. Delivers the vital resources expertise and tools needed to quickly and efficiently implement your APC solution APC s Start Up Service provides customers with APC authorized service personnel on site to ensure proper installation and operation of your Smart UPS VT or AlS3000 UPS APC will ensure the system is properly energized and check functionality of the system in all modes of operation to ensure compliance with stated technical specifications Performance of an APC Start Up enhances the factory warranty to a One Year of Next Business Day On Site Service at no additional cost e Perform visual inspection of UPS equipment to ensure that all connections are properly fixed and tight e Verify o That wiring is correct and document any discrepancies That all internal functions are operating according to defined UPS specifications That UPS bypass functions static and manual are operating properly Internal battery voltages are within defined UPS specifications where applicable Proper regulation of output waveform o System output is within defined UPS specifications e Record all PowerView readings and settings e Ensure system is properly energized and perform a comprehensive diagnostic and self test e Train customer support staff on basic operation of the UPS system O O O The Start Up Service is available in two configurations e Service visit performed on a 5 x 8 basis Monday through Friday 9am to 5pm This is included with the purchase
15. Extended Warranty Start Up Service Onsite Service subject to regional availability Important notes Must have minimum of 10 units at one site for Start Up Service Onsite Service Must purchase one service per unit Maximum of five years of coverage from manufacture date available Smart UPS Performance Power Protection for Computer Networks Telecommunications and Industrial Applications Extended Warranty Start Up Service Onsite Service subject to regional availability Important notes Must have minimum of 10 units at one site for Start Up Service Onsite Service Must purchase one service per unit Maximum of five years of coverage from manufacture date available AGS Product Guide Arc Legendary Reliability Smart UPS RT Performance power protection with scalable runtime for space constrained computer rooms and voice and data networks Start Up Service Onsite Service response times dependent upon regional availability Preventive Maintenance Visit Extended Warranty Assembly Services ISX Solutions Remote Monitoring Important notes Must purchase one service per unit Start Up PM and On Site Services generally reserved for units greater than 5kva Multiple unit discounts available AGS Product Guide Legendary Reliability BackUPS amp SmartUPS Service Cycle Charge UPS and Charge UPS EX Expected A Depreciation Life On Site repair Service upgrade availabl
16. ISX Configuration documents Quality inspection of equipment after receiving Installation of equipment in accordance with the installation manual Install condenser air ducting system into a removable tile type Drop Ceiling application Route the condensate removal hosing to a customer identified drain Verify the incoming voltage Proper operation of the condensate removal system Verify all modes of operations Where applicable the following will be connected and tested o Customer supplied inputs to the unit o Configured outputs at the unit o Route and connect remote temperature probe e Configuration of settings and alarms Benefits to Customer e Assurance of proper installation and Start Up of the equipment e Confirmation the equipment is performing to specifications e Train customer support staff on basic operation amp required routine maintenance of the equipment e Assembly amp Start Up Service can be scheduled any time Important points e Customer must purchase one contract for every two units e Please allow for a two week lead time in service scheduling e Does not include o Cables electrical supply installation input output wiring o Modification or creation of drain for condensate removal o Modification of condenser air ducting system into applications other than removable tile type Drop Ceiling applications e Unit must be kept in an environment that adheres to manufacturer specifications APC Global Services Sel
17. Input distances are actual measurements from electrical supply to InfraStruXure Solution including up walls across ceilings etc Not to be measured by eye Contact your Local APC Global Services Group for more details and pricing APC Global Services Selector hitp www apc com supportservice WPRJ ISX XXXX XX Rev 3 10 10 2003 Legendary Reliability APCGlobalServices Load Bank Test InfraStruXure Type A amp B APC s Load Bank Test for InfraStruXure Type A amp B systems is offered to provide confirmation of UPS system integrity and ability to effectively support 100 of rated load in Normal Operation Bypass Operation and Battery Operation APC strongly recommends that this service be purchased and performed at time of Initial Start Up and at any time the customer desires evidence of UPS ability to support 100 of rated load Benefits to Customer e Assures functionality and reliability of UPS system components under full load and a series of varying load steps including main input breakers e Provides assurance that UPS output will meet product specifications in all modes of operation e Provides tangible proof that the system will support full load in all modes of operation e Provides assurance that the battery plant will support full load in case of incoming mains failure e Provides the peace of mind that your system is operational to manufacturers specifications Important Points e The Load Bank Test for InfraStruXure
18. Matrix Symmetra and Symmetra LX The right people the right place the right time This service provides APC authorized service personnel at the customer s location within a specified period of time This service offering includes parts internal batteries if applicable labor and travel The On Site Service from APC is available in four different configurations that allow the customer to determine how quickly APC should arrive on site for an unscheduled visit or emergency situation e 1 Year 4 Hour Response On Site Service o For mission critical environments that require immediate response to service needs Provides authorized personnel on site within 4 hours from the time that APC Technical Support deems an on site visit is necessary This response level includes nights weekends and holidays e 1 Year Next Day On Site Service o If deemed necessary APC will provide authorized personnel on site next day including weekends and holidays e 1 Year Next Business Day On Site Service o If deemed necessary APC will provide authorized personnel on site next business day Next business day is defined as Monday through Friday 9am to 50m excluding holidays e 1 Year On Site Service with Best Endeavor Response o If deemed necessary APC will provide authorized personnel on site on a best endeavor response basis during normal business hours Benefits to Customer e Frees customer resources to concentrate on core business objectives e Var
19. OR LIABILITY WILL ARISE OUT OF APC S RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC S SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES APC S WARRANTIES RUN ONLY TO PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES IN NO EVENT SHALL APC ITS OFFICERS DIRECTORS AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE SERVICE OR INSTALLATION OF THE PRODUCTS WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT IRRESPECTIVE OF FAULT NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBLY OF SUCH DAMAGES AGS Product Guide Arc Legendary Reliability ISX Services FAQ October 2004 ISX Factory Warranty 1 What is the ISX Factory Warranty The standard ISX Factory Warranty is 2 years parts only However if a customer purchases assembly services they will get an additional year of parts warranty for a total of three years parts and an upgrade of the warranty for the first year to include on site service 2 Does this cover all components of the ISX solution The factory warranty covers all parts that appear on the bill of materials for the ISX solution 3 Does this apply to all ISX solutions No Type A soluti
20. SU2200RMXLTX153 SU3000J SU3000J3W SU3000RMJSU SU3000RMJSU3W SU3000TNET SU3000X177 SUS000I SU5000R5IBX120 SU5000R5IBX135 SUB5000R5TBX114 SU5000R5TBX120 SU5000R5TBX120 SU5000R5TBX135 SU5000R5TBXFMR SU5000R5T TFS SUSOOORSXLT TF3 SUS000RSXLTXFMR SUS000RMISU SU5000RMT5U SUB5000RMTS5UXFMR SUS000RMXLTSU SUS000T SUS000TX168 SUS5000TXFMR SUSOOOUXINET SUM3000RMXLI2U SURTSOOORMXLT SURTSOOORMXLT 1TF5 SURT3000UXI SURT3000UXICH SURT3000UXICH SURT3000XLI SURT3000XLT SURT3000XLT 1TF3 SURT5000RMXLI SURT5000RMXLT SURT5000RMXLT 1TF5 SURTS000RMXLT 1TFS SUR T5000UXI SURTS5000UXICH SURTSO00XLI SB 10 SURT5000XLJ SURT5000XLJ 1TF4 SURTS000XLT SURTS5000XLT SURTSO00XLT SURT5000XLT 1TF3 SURT10000RMXLI SURT10000RMXLT SURT10000RMXLT 2TF5 SURT10000UXI SURT10000UXICH SURT10000XLI SURT10000XLJ SURT10000XLJ 2TF4 SURT10000XLT SURT10000XLT SURT10000XLT 2TF3 SURT7500RMXLI SURT7500RMXLT SURT7500RMXLT 1TF5 SURT7500UXI SURT7500UXICH SB 15 SURT 7500UXICH SURT7500XLI SURT7500XLJ SURT7500XLJ 2TF4 SURT7500XLT SURT7500XLT 1TF3 SG 03 80KW 3Ph Diesel Genset 208V 60Hz Emissions Compliant SG 04 125 amp 200KW 3Ph Diesel Genset 208V amp 480V 60Hz Emissions Compliant AIS5000 IS10KG AIS5000 IS20KG SL10KF SL10KFB1 SL10KG SL10KGBT SL10KH SLTOKHBO SL10KHBO1 SL10KABO2 SL10KHB2 SL10KHB1 SL10KHB3 SL15KF SL15KFB1 SL15KFB2 SL15KG SL15KGB1 SL20KF SL20KFB1 SL20KFB2 SL20KG SL20KGB1 SL20KH SL20KHBO SL20KHB01 SL20
21. Selector http www apc com support service WEXTWAR1YR P X xx Rev 10 4 19 2004 Legendary Reliability APCGlobalServices Start Up Service Symmetra PX Delivers the vital resources expertise and tools needed to quickly and efficiently implement your APC solution Working closely with the electrician on site the APC authorized service personnel will ensure ihat ihe input wiring to the system is installed correctly APC will complete all internal wiring as well as energize and check functionality of the solution in all modes of operation to ensure compliance with stated technical specifications Unpack and mount all power and battery modules into battery frame Perform visual inspection of UPS to ensure that all connections are properly fixed and tight Verify o wiring is correct and document any discrepancies all internal functions are operating according to defined specifications bypass functions static and manual are operating properly Internal battery voltages are within defined specifications where applicable Proper regulation of output waveform o System output is within defined specifications Record all front panel readings and parameter stacks Clean system Energize unit and perform a comprehensive diagnostic and self test Train customer support staff on basic operation of the system O O 0 Benefits to Customer Assurance of proper installation extending product life UPS system will be performing to specifi
22. Selectorhttp www apc com support service WONSITExxx P X xx Rev 5 11 7 2003 APC GlobalServices Legendary Reliability Preventive Maintenance Symmetra PX Maximize system uptime through preventive maintenance The Preventive Maintenance Visit includes a comprehensive visual environmental and electronic inspection of the Symmetra amp PX solution aimed at maximizing data center uptime by ensuring that the Symmetra PX components are performing to defined manufacturer specifications Verify that system environment is within specified conditions Verify proper fan operation Check system event log for any alarm entries and record logs Check all power terminals of system under load Check all remaining termination points Verify accuracy of System Bypass display voltage and current to the UPS Verify accuracy of System Bypass display voltage and current to the PDU if applicable Spot check random battery bus connection temperatures Visual inspection of the system assuring that all power wires are properly seated and undamaged Check proper torque of power connections Test internal static bypass and service bypass operation if applicable Battery verification test Clean all dust and debris from system Must be performed during a scheduled shutdown Benefits to Customer Maximized data center uptime through preventive maintenance Assurance that the system will perform to product specifications Increased reliability an
23. UPS External Provides 1 Preventative Maintenance service visit by an APC Authorized Engineer on APC approved external Battery battery system to ensure proper operation over time so that the equipment is performing to stated Preventive specifications as indicated in manufacturer s documentation Can be performed during normal business hours Maintenance 5 x 8 or outside of normal business hours 7 x 24 Does not include parts Labor and travel expenses are Visit included The APC Needs Assessment Service offers a detailed review of your data center or server room An APC Authorized Field Service Engineer will visit the site for one business day and collect data pertaining to electrical loads wiing practices power quality existing power protection equipment and environmental conditions With this data a customized or standard report will be developed which includes the optimal Power Protection Strategy given the actual load requirement environment and electrical infrastructure of the particular site Provides an APC Professional Service Engineer to be onsite to transition the customer s servers to their new Server APC rack solution The engineers will install all network components according to a plan that has been pre Migration approved by the customer This service can be purchased for new data centers or to transition existing Professional centers to new APC racks The Server Migration Service is billed on a per server basis and can be pur
24. YOU IT IS APC S INTENT TO MAKE SUCH LIMITATIONS AND EXCLUSIONS IN THESE TERMS AND CONDITIONS TO THE FULLEST EXTEND ALLOWED UNDER ANY APPLCABLE LAW AGS Product Guide APC Legendary Reliability Symmetra PX Sales Scopes of Work Rev 2 11 26 2003 APC GlobalServices Legendary Reliability Extended Warranty Symmetra PX Affordable extended coverage The 1 Year Extended Warranty from APC provides the customer with basic insurance extending the factory warranty of the unit as defined in the user manual for 1 year With this program the customer is guaranteed next business day delivery of parts or unit to and from the customer s site at no extra charge These APC Extended Warranty programs can be purchased anytime while the UPS is still within its original factory warranty period e 1 Year Extended Warranty with next business day delivery of parts or unit e 7x 24 Telephone Technical Support Benefits to Customer e Low cost basic insurance providing peace of mind in the unlikely event of a failure e Assurance of quick delivery of parts or new unit increasing availability e No additional shipping costs Important Points e Must be purchased before expiration of original factory warranty e Service requests must be placed before 3pm local time for Next Business Day delivery guarantee e Next Business Day delivery not applicable for all countries please check availability with your local AGS office APC Global Services
25. agree to these terms and conditions and show their agreement by reregistering the product and continuation of Entitlement using the approved methods above Entitlements for certain 3 phase products may NOT be transferred or assigned with the transfer or assignment of the product if there has been a relocation or movement of such installed product Cancellation Policy THIS CANCELLATION POLICY DOES NOT APPLY TO SERVICES THAT HAVE ALREADY BEEN PERFORMED OR PRODUCTS THAT HAVE ALREADY BEEN USED APC will accept a cancellation of an Entitlement within 30 days from the day the product is purchased A full refund will be made for cancellatons made within the inital thirty 30 day period Cancellations will be processed at your original point of purchase To cancel an Entitlement you will need the same information that is required for registration of an Entitlement Please refer to your original point of purchase for further details Some refunds for Entitlements that provide replacement product may require that the applicable product be returned prior to issuance of any refund Shipping and handling charges are not refundable No refunds will be issued after the initial thirty 30 day penod unless required by applicable law in which such case legally required refunds will be pro rated Any such cancellation shall not affect the factory warranty that accompanies new Product SOME COUNTRIES TERRITORIES LOCALITIES OR STATES AS APPLICABLE DO NOT
26. an APC Start Up ensures that the full factory warranty will apply e Perform visual inspection of UPS equipment to ensure that all connections are properly fixed and tight e Verify o That wiring is correct and document any discrepancies That all internal functions are operating according to defined UPS specifications That UPS bypass functions static and manual are operating properly Internal battery voltages are within defined UPS specifications where applicable Proper regulation of output waveform o System output is within defined UPS specifications e Record all front panel reading and parameter stacks e Clean system e Energize unit and perform a comprehensive diagnostic and self test e Train customer support staff on basic operation of the UPS system O O oO The Start Up Service is available in two configurations e Service visit performed on a 5 x 8 basis Monday through Friday 9am to 5pm e Service visit performed on a 7 x 24 basis which allows the customer to schedule service outside normal business hours including weekends and holidays Benefits to Customer e Assurance of proper installation extending product life e UPS system will be performing to specifications for increased availability e Assurance that full warranty will apply thereby maintaining fixed service costs Important points e Customer must purchase one contract per UPS Separate Start Up or Installation service contracts must be purchased for external batt
27. at ben harrison apcc com AGS Product Guide Tom Siedlecki David McDaniel Jeff St Clair Bill Wilson Northeast Connecticut Maine Massachusetts New Hampshire New Jersey New York Rhode Island Vermont Canada New Brunswick Newfoundland Ontario Prince Edward Island Quebec Nova Scotia South B Deleware Kentucky Maryland Pennsylvania Virginia West Virginia District of Colomb ia Western Alaska Arizona California Hawaii Idaho Montana Nevada Oregon Washington Canada ALTA BC SASK MAN South A Alabama Arkansas Florida Georgia Kansas Louisiana Mississippi North Carolina Oklahoma South Carolina Tennessee Texas Puerto Rico Bahamas Bermuda Virgin Islands Midwest lllinois Indiana lowa Michigan Minnesota Missouri Nebraska New Mexico North Dakota Ohio South Dakota Utah Wisconsin Wyoming Colorado Air Service Manager All of NAM Professional Services All of NAM Legendary Reliability 845 846 7040 410 420 3516 949 366 0811 770 320 7190 614 447 1785 301 514 4679 401 789 5735 x 6505 paul sisilli apcc com tom siedlecki apcc com david mcdaniel apcc com steven garbe apcc com jeff stclair apcc com bill wilson apcc com a E S S AGS Product Guide Legendary Reliability SC Power Debra Belanger Team Leader Service Coordinators x 6770 debra belanger apcc com Susan Geisser Julia Berman us
28. business hour services after hours hourly rate is higher 225 Notes Spare parts travel and labor are included Other failure events are also included at no additional costs for the year APC has the updated replacement parts in stock locally therefore a faster response time is assured No hidden additional costs possible service escalation to APC freight and importing costs for spare parts etc are all included Cost difference between Options A B 1 320 It s worthwhile buying APC Services AGS Product Guide Legendary Reliability Cheat Sheets Needs Assessment Checklist Level 1 Site Level 2 Site Level 3 Site Survey Survey Survey service Entrance Electrical Sub panel Weasurements review Power Power Detailed Power Quality Analysis Quality Power Quality Quick Review Electrical OQne Line Diagram MEC IEEE Compliance Actual load measurements taken Critical Loads Mameplate Load data recorded Loads listed location voltage kVA Type location size A voltage existing load runtime Existing Details on existing Air environment UPS Cooling Condition of existing equipment detailed Recommendation for optimal UPS solution Temperature Humidity reading taken room environment Analysis of environment within racks rack design analysis Thermal imaging to the rack level Recommendations for Optimal Air Solution Loading dock surrey Elevator survey Examine route for positioning of equipme
29. e Customer supplies electrical equipment up to the connection point of the UPS Electrical installation not included in service APC is not responsible for electrical wiring Please allow for a two week lead time in service scheduling An additional WICS must be purchased for each additional day on site APC requires the customer have their Installation Electrical contractor present during the site visit APC Global Services Selector http www apc com support service WICS Rev 3 10 10 2003 Legendary Reliability APCGlobalServices Load Bank Test InfraStruXure Type A amp B APC s Load Bank Test for InfraStruXure Type A amp B systems is offered to provide confirmation of UPS system integrity and ability to effectively support 100 of rated load in Normal Operation Bypass Operation and Battery Operation APC strongly recommends that this service be purchased and performed at time of Initial Start Up and at any time the customer desires evidence of UPS ability to support 100 of rated load Benefits to Customer e Assures functionality and reliability of UPS system components under full load and a series of varying load steps including main input breakers e Provides assurance that UPS output will meet product specifications in all modes of operation e Provides tangible proof that the system will support full load in all modes of operation e Provides assurance that the battery plant will support full load in case of incoming main
30. e Thermography Service does not replace the recommended Annual Preventive Maintenance Visit but adds another important level to your proactive approach to increasing system availability e Since no power down is required service scheduling is 5 x 8 Please contact your local APC office for normal business hour information APC Global Services Selector hitp www apc com supportservice WTHERMOSCAN Rev 4 10 7 2003 Legendary Reliability APCGlobalServices Professional Contract Installation Service Input Wiring Ensure proper Input Wiring of InfraStruXure Architecture APC s Professional Contract Installation Service for InfraStruXure Input Wiring provides customers with APC contracted personnel to supply and install the manufacturer recommended input wiring to meet all local and national electrical code coordinated with the Assembly and Start Up scheduling of your APC system This service includes project management by APC Global Services Professional Services Group who will manage APC qualified electrical contractors to perform input wiring from the customer electrical service to the InfraStruXure Solution APC will provide turnkey management to e Develop a site specific scope of work for the electrical installation of the InfraStruXure Solution o Exact electrical scope of work will be site specific depending upon distance and routing between customers electrical supply and the final installation location of the InfraStruXur
31. entitlement The response time to on site service calls is Best Endeavor Best Endeavor means APC will put forth best efforts to resolve customer issues in a reasonable amount of time allowing that 4 Hour Next Day and Next Business Day entitlements take precedence over Best Endeavor entitlements Best Endeavor On Site Service does not mean or imply that APC will repair or replace the effected system within a specified time of a customer call to technical support reporting a problem or error Nor does it mean or imply that parts to repair the affected system will be delivered within the On Site service time frame In order to expedite repair on affected systems it is highly recommended that the customer purchase a Spare Parts Kit to remain on locaton with the specified unit Purchase of a Spare Paris Kit increases the likelihood inat necessary paris are immediately available to the APC authorized engineer assigned to repair the system Any equipment bearing serial numbers other than those listed on the certificate issued for this entilement are not covered under an on site service entitement and will not be offered services under the definition listed above Should service be required on any equipment bearing serial numbers other than those listed on the entilement certificate service will be available on a time and materials basis at the rate available on that day The On Site Service contract must be purchased before the expiration of the standar
32. impact on productivity 7 x 24 Off hours scheduling AGS Product Guide Legendary Reliability Professional Services Sales Scopes of Work Rev 6 3 16 2004 Legendary Reliability APCGlobalServices Installation Planning Professional Services APC Installation Planning Service is designed to help with the electrical installation and positioning of the UPS Power Array or PowerStruXure architecture at the customer s site An APC authorized engineer will work with the customer and or the customer s electricians to plan installation details This service provides one APC Field Service Engineer on site for one business day to review one or more of the following Ideal location for the UPS Weight of the UPS and floor loading requirements Electrical details breakers wire sizes EPO connections Environmental details temperature and humidity considerations Load cutover concerns Generator transfer switch wiring External battery cabinet installation planning Benefits to Customer e Assurance of proper positioning of the unit in its environment e Ensures a seamless installation e Avoidance of costly delays by identifying and removing previously unforeseen installation barriers e Piece of mind that the electrical installation will be performed according to manufacturer specifications Important points e Acustomer designated electrician or an APC referred electrical contractor will accomplish the actual electrical connections
33. not include on site labor or travel Can be purchased to provide 1 year coverage beyond factory warranty For coverage beyond that timeframe please contact AGS for assistance Air filter replacement and condenser cleaning must be performed per the Installation Operation and Maintenance Manual A manual is provided with the unit and is available on line at www apcc com Air filters not included as part of this service Contact your local reseller or distributor for replacement air filters part number ACPA4000RF Next Business Day delivery not applicable for all countries please check availability with your local AGS office The Extended Warranty does not cover failures due to improper operation or use of the equipment lack of maintenance change or cleaning of filters and alterations to original design OD oY U APC Global Services Selector hitp www apc com supportservice WEXTWAR1YRAX 12 Rev 5 10 14 2003 APC GlobalServices Legendary Reliability Extended Warranty NetworkAlR Rack Air Distribution Unit amp Rack Air Removal Unit Affordable extended coverage The 1 Year Extended Warranty provides the customer with basic insurance on NetworkAIR Rack Air Distribution Units and Rack Air Removal Units This program extends unit factory warranty by tyear and provides 7 x 24 Telephone Technical Support With an Extended Warranty program the customer is guaranteed Next Business Day parts delivery at no extra charge for ship
34. objectives Important Points e Assembly Service is available for 7 x 24 scheduling e Allow for a two week lead time for scheduling e APC does not cut any holes in ceiling tiles or walls associated with assembly and installation of InfraStruXure e Assembly includes interconnection between line up and match rack installations ONLY e Only APC accessories are included in the Assembly Service InfraStruXure Base Building Block Equipment Please note that your InfraStruXure Solution may or may not include all of the following o Symmetra PX UPS e Power Distribution Unit Step Down Transformer NetShelter VX Rack Mount PDU Automatic Transfer Switch Environmental Monitoring Unit Rack Mount Air Distribution Unit Rack Mount Air Removal Unit Extended Runtime Battery Frame ISX HD Enclosure Components All APC Accessories APC Global Services Selector http www apc com support service WASSEMXXXX XX XX Rev 10 4 19 2004 APC GlobalServices Legendary Reliability Start Up Service InfraStruXure Three Phase Delivers the vital resources expertise and tools needed to quickly and efficiently implement your APC solution Working closely with the electrician on site the APC authorized service personnel will ensure that the input wiring to the system is installed correctly APC will complete all internal wiring as well as energize and check functionality of the solution in all modes to ensure compliance with stated tech
35. of the customer s solution to provide the support engineer with the required information to research the solution entitlements and troubleshoot the unit APC Technical Support will not troubleshoot the unit or commit to any further activities if there is no customer representative on site with the unit in question AGS Product Guide Legendary Reliability APC Life Support Policy American Power Conversion Corporation APC and its affiliates and subsidiaries worldwide do not recommend the use of any of their products in life support applications where failure or malfunction of the APC product can be reasonably expected to cause failure of the life support device or to significantly affect its safety or effectiveness APC does not permit the use of any of its products in direct patient care APC will not knowingly sell its products for use in such applications unless the life support system or direct patient care device is part of a whole facility building into which the UPS is integrated and unless APC receives in writing assurances satisfactory to APC that a The UPS system will be configured in a manner that will provide N 1 power redundancy to the critical load b The end user customer assumes all risks and signs the APC System Configuration and Use Form and c The customer and operators of the APC UPS system agree to indemnify and hold APC and its affiliates and subsidiaries harmless for any and all claims arising out of the systems us
36. on site service calls ihat is used in conjunction NBD with 1 Year On Site Service Next Business Day is defined as the next day of normal business hours EST from the time that a service request has been placed with APC Technical Support The service call must be placed within normal business hours Config Team Next Day This term is the response time to on site service calls that is used in conjunction with 1 Year On Site Service Next Day is defined as the next day local time from the time that a service request has been placed with APC Technical Support Weekends and holidays are included in Next Day The service can be placed at any hour Preventive Maintenance Visit Product Based Services Professional Services Regular Business Hours Return Material Authorization Services that can be scheduled ahead of time These services include StartUp Assembly and Preventive Maintenance Z O 2 lt P mu lt gt Scheduled Service Siebel The software program that APC uses to manage sales and service operations including scheduling of service visits dispatching for unscheduled visits customer tracking service certificates and reporting Stock Keeping Unit Another term for a part number Services are not generally stockable products However the part numbers are still referred to as SKUs ep A C IS Technical Support APC Technical Support Engineers are available to customers and service partners a
37. to APC is the responsibility of the party requesting the parts To request warranty parts contact APC NetworkAlR division technical services Phone 888 695 6500 Fax 401 788 2691 Arc Legendary Reliability AGS Product Guide NetworkAIR Sales Scopes of Work Rev 3 4 13 2004 APC GlobalServices Legendary Reliability Affordable extended coverage 1 Year Extended Warranty NetworkAlIR ACPA4000 The 1 Year Extended Warranty provides ihe customer with basic insurance on ihe NetworkAIR ACPA4000 Portable Air Conditioning Unit This program extends the factory warranty of the unit by 1 year and provides 7 x 24 Telephone Technical Support With the tYear Extended Warranty program the customer is guaranteed next business day delivery of the unit at no extra charge for shipment to and from the customer s site The 1 Year Extended Warranty can be purchased anytime while the NetworkAIR equipment is still within its original warranty period 1 Year Extended Warranty with next business day delivery of unit 7x24 Telephone Technical Support Benefits to Customer e Low cost basic insurance providing peace of mind in the unlikely even of a failure e Assurance of quick delivery of parts or new unit increasing uptime e No additional shipping costs Important points APC offers the most comprehensive and longest term warranty program in the industry Customer must purchase one APC Extended Warranty per unit per year Does
38. to your site at no cost to be available for you the next business day after APC is notified of this requirement If you choose to upgrade the system to include an on site contract APC offers modular service packages to match your needs Each point product incorporated into the system has a separate factory warranty that is applied when sold as a standalone unit When incorporated into an InfraStruXure solution the unit will be covered by the InfraStruXure warranty In cases where one warranty favors the customer over the other the stronger of the two warranties will take precedence The InfraStruXure factory warranty covers only those parts appearing on the bill of materials for that solution Megawatt UPS systems are not covered under the InfraStruXure factory warranty All warranties are null and void unless startup is performed by authorized an APC Global Services service center APC SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY PURCHASER S OR ANY THIRD PERSON S MISUSE NEGLIGENCE IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING OR OTHER HAZARD THERE ARE NO WARRANTIES EXPRESS OR IMPLIED BY OPERATION OF LAW OR OTHERWISE OF PRODUCTS SOLD SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH APC DISCLAIMS A
39. working condition will be billed to the customer Replacement parts will be billed at current APC repair exchange rate provided the part or sub assembly replaced is determined repairable by APC Paris and or sub assemblies deemed not repairable by APC will be charged to the customer at current APC list pice Customer will be charged current APC list pice for any replacement batteries fuses or non repairable parts required during service visit APC will charge Customer for delivery of the replacement parts and batteries to the site and for the installation of the replacement parts and batteries at the current hourly rates APC will take possession of unused and spent or defective parts and batteries for which it has installed replacements and will properly dispose of them at no additional cast to Customer Es At its option APC may offer the Customer an option to purchase a scheduled maintenance program as described by APC provided 1 Customer purchases and Authorizes a Preventative Maintenance Service to be performed on the same visit as the service and 2 Customer purchases and authorizes all corrective actions and recommended paris andlor battery replacements as determined by APC at time of Service 8 f within 90 days of performance of the service there should appear any materia defect in a replacement part installed by APC or should there appear any malfunction which was caused solely by APC s improper performance of maintenance services
40. 00I DLA1500J DLA1500RM2U DLA1500RMI2U DLA1500RMJ2U DLASOOO0RM2U DLASOOORMI2U DLA3000RMT2U IBM1000 IBM1000I IBM1000J IBM1500 IBM1500I IBM1500J IBM750 IBM750I IBM750J SU1400R2IBX135 SU1400RMXL3U SU1400RMXLBSU SU1400RMXLISU SU1400RMXLIB3U SU24R2XLBP SU48R3XLBP SU48RMXLBP SU700X167 SU700X93 SUA1000UXI SUA1000UXICH SUA1000XL SUA1000XLI SUA1500 SUA1500 SUA1500ICH SUA1500J SUA1500J3W SUA1500R2X122 SUA1500R2X138 SUA1500R2X93 SUA1500RM2U SUA1500RMI2U SUA1500RMJ2U SUA1500RMJ2U3W SUA1500RMUS SUA1500US SUA1500X114 SUA1500X93 SUA2200RMUS SUM48RMXLBP2U SURT1000RMXLI SURT1000UXI SURT1000UXICH SURT1000XLI SURT1000XLICH SURT192RMXLBP SURT192XLBP SU2200ICH SU2200INET SU2200J SU2200J3W SU2200R3IBX120 SU2200R3X167 SU2Z200RMXL3U SU2200RMXLISU SU2200RMXLINET SU2200RMXLNET SU2200RMXLTNET SU2200US SU2200UXICH SU2200UXINET SU2200X106 SU2200X111 SU2200X115 SU2200X179 SU2200X180 SU2200X93 SU2200XLINET SU2200XLINET SU2200XLNET SU2200XLTNET SU2200XLTNET SU2200XLTX153 SU3000ICH SU3000INET SU3000NET SU3000RMINET SU3000RMNET SU3000RMX93 SU3000RMXLSU SU3000RMXLISU SU3000US SU3000UXICH SU3000UXINET SUA2200 SUA2200RM2U SUA2200RMI2U SUA30090 SUA3000R2X145 SUA3000R2X180 SUA3000RM2U SUA3000RMI2U SUA3000RMT2U SUA3000RMUS SUM1500RMXLI2U SURT2000RMXLI SURT2000UXI SURT2000UXICH SURT2000XLI SURT2000XLICH SURTA1500RMXL SURTA1500XL SURTA2000RMXL SURTA2000RMXL DL5000RMISU DL5000RMT5U SU2000R3X155
41. 02 03 04 05 06 07 08 09 10 Years Minimum Recommended Recommended Recommended Recommended Preventive Long Life Battery External Battery Controller PCB Li Power Supply Unit Maintenance replacement replacement Battery replacement replacement Schedule schedule schedule schedule schedule annual 3 5 Yr range 3 5 Yr range 10 Yr 8 Yr AGS Product Guide Legendary Reliability Smart UPS VT and AIS3000 Factory Warranty Statement The limited warranty provided by American Power Conversion Corporation APC in this Statement of Limited Factory Warranty applies only to Products you purchase for your commercial or industrial use in the ordinary course of your business APC product covered AIS 3000 and AISe 3000 Extended Run Battery Enclosure Smart UPS VT and Smart UPS VT Extended Run Battery Enclosure Terms of warranty APC warrants that the Product shall be free from defects in materials and workmanship for a period of one 1 year from the date of start up when APC authorized service personnel performed the startup of the Product or a maximum of 18 months from the date of Product shipment from APC when APC authorized service personnel have not performed the start up of the Product Warranty Period In the event that the Product fails to meet the foregoing warranty APC shall repair or replace any defective parts such repair or replacement to be without charge for on site labor and travel if APC authorized pe
42. 0K40E SY10K40F SY20K40E SY20K40F SY30K40E SY30K40F SY40K40E SY40K40F SY10K80F SY10K80H SY20K80F SY20K80H SY30K80F SY30K80H SY40K80F SY40K80H SYSOK80F SY50K80H SY60K80F SY60K80H SY7OK80F SY7OK80H SY80K80F SY80K80H Battery Cabinets SYCFXR8 8 SYCF8BF 8 PD PD150G6FK1 PD150G6FK13 PD150G6FK20 This means if these part numbers are sold as standalone units the start up is still included a definite selling advantage 8 Do assembly services apply to standalone units No Assembly services apply to ISX solutions only For standalone units installation of batteries and modules is part of the start up which is included in the price of the hardware 9 Do the packages apply to Type A ISX At this time there are no packages for ISX Type A 10 If Start up for the PDU and UPS is included in the price of the UPS how do we charge for a start up on a standalone PDU as in a type C configuration Start Up has been rolled into the price of the hardware for the Type C PDUs 11 On new solutions see a SKU that starts with WPKONSITE What is this SKU In order to accommodate the complimentary first year of on site services we created special SKUs that are to be used in BOT CONFIGURATIONS ONLY SKUs beginning with WPK are for on site services that are included with a service package These SKUs are not available for sale outside of the BOT and should not be used in non ISX configurations AGS Product Guid
43. 1 Year 4 Hour Response On site Service for Silcon 120 160KWUPS lt lt WONSITE4HE SL 14 1 Year 4 Hour Response On site Service for Silcon 240 320KWUPS lt lt WONSITE4HR SL 15 Year 4 Hour Response On site Service for Silcon 400 500 KWUPS On Site Service NEXT DAY RESPONSE EMEA Only a WONSITEND SL 10 1 Year Next Day Response Onsite Service for Silcon 10 20KWUPS O O o O WONSITEND SL 11 1 Year Next Day Response On site Service for Silcon 30 40KWUPS WONSITEND SL 12 1 Year Next Day Response On site Service for Silcon 60 80KWUPS lt WONSITEND SL 13 1 Year Next Day Response On site Service for Silcon 120 160KWUPS WONSITEND SL 14 1 Year Next Day Response On site Service for Silcon 240 320KWUPS lt lt WONSITEND SL 15 I Year Next Day Response On site Service for Silcon 400 500 KW UPS On Site Service NEXT BUSINESS DAY RESPONSE WONSITENBD SL 10 1 Year Next Business Day Response On site Service for Silcon 10 20 KW UPS WONSITENBD SL 11 1 Year Next Business Day Response On site Service for Silcon 3040 kW UPS WONSITENBD SL 12 I Year Next Business Day Response On site Service for Sion 60 80KWUPS lt WONSITENBD SL 13 1 Year Next Business Day Response On site Service for Siicon 120 160 KWUPS WONSITENBD SL 14 I Year Next Business Day Response On site Service for Silcon 240 320 kW UPS WONSITENBD SL 15 _ 1 Year Next Business Day Response On site Service for Silcon 400 500 KWUPS On Site Serv
44. 8 BT 12 WXBTPMVSX8 BT 13 WXBTPMVSX8 BT 14 WXBTPMVSXG BT 15_ Sleon External Battery Preventative Maintenance Vist 6x6 for Type 5 208V amp Type 24004800 WXBTPMVSX8 BT 16 _ WXBTPMVSX8 BT 17 _ WXBTPMVSX8 BT 18 WXBTPMVSX8 BT 19 WXBTPMVSX8 BT 20 _ Silcon External Battery Preventive Maintenance Outside Normal Business Hours WXBTPMV7X24 BT 10 WXBTPMV7X24 BT 11 WXBTPMV7X24 BT 12 WXBTPMV7X24 BT 13 WXBTPMV7X24 BT 14 WXBTPMV7X24 BT 15 WXBTPMV7X24 BT 16 WXBTPMV7X24 BT 17 WXBTPMV7X24 BT 18 WXBTPMV7X24 BT 19 WXBTPMV7X24 BT 20 gt lt UJ 2 U oat JJ C v gt lt UJ 2 00 2 JJ a C v AGS Product Guide Legendary Reliability APC Smart UPS VT and AIS AGS Product Guide APC Legendary Reliability Smart UPS VT Performance power protection with scalable runtime for small data centers Range 10 40 kVA Application Data Center amp Facility UPS Services available Start Up Service Onsite Service response times dependent upon regional availability Preventive Maintenance Visit Battery Installation Service mportant notes Must purchase one service per unit external battery system No Extended Warranty parts only coverage available APC Certified Start Up included with the purchase of the UPS APC Certified Start Up included on each external battery frame purchased with the UPS One year on site service contract with Best E
45. A 208VAC Failure at two Power Modules Notes Parts APC Part Number ERP Qty Total Travel expenses are assumed as included SYPM 1 999 2 3 998 This cost is for just 1 failure event _ o Additional failure events involve futher TOTAL PARTS 3 998 costs Service Company must have the Labour updated SYPMs in stock locally not Description Usual Business Rate Qty Total usual for a faster response Lack of 4 hour minimum availability of parts may delay repair up Diagnosis 150 4 600 to 2 weeks Replacing of parts Other costs not included possible Final Tests service escalation to APC freight and importing costs for spare parts etc TOTAL LABOUR 600 For non business hour services after h hourl is higher 22 TOTAL COSTS OF REPAIRING 4 598 PIS NOUR meinen Cost of Repair Having Purchased APC Service Support OPTION B Notes Symmetra 16KVA 208VAC Failure at two Power Modules Spare parts travel and labor are included Other failure events are also included at APC Part Number ERP Qty Total no additonal costs for the year APC has the updated SYPM and WPMV5X8 SY 15 949 1 949 SYMIM2 in stock locally therefore a WONSITENBD SY 15 1425 1 1425 faster response time is assured No hidden additional costs possible service escalation to APC freight and importing costs for spare parts etc are TOTAL COST OF REPAIR WITH APC SERVICES 2 374 all included Cost difference between Options A B 2 224
46. AL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE SERVICE OR INSTALLATION OF THE PRODUCTS WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT IRRESPECTIVE OF FAULT NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGE Warranty Procedures Labor e APC will support labor costs if a quality issue is found during start up that is determined to be caused by workmanship or a factory defect e The mechanical contractor that is performing the repairs must call APC technical services to obtain a repair authorization number before any work is started e The mechanical contractor must provide detailed information photos start up sheets to APC technical services before any repairs are started e If any repairs are performed without prior authorization APC will not pay for any labor cost e APC will not support claims for any of the following o Truck rental o Travel time o Rental on recovery machine and cylinders AGS Product Guide Legendary Reliability o Gas mileage o Solder flux sil ohos silver solder and silver solder flux APC will pay for 2 50 per pound for refrigerant To obtain a repair authorization number for a NetworkAIR product call APC NetworkAIR technical services between 8 00 A M and 5 00 P M Eastern time Monday through Friday Parts Phone 1 888 695 6500 USA and Canada toll free Fax 1 401 788 2691 APC warrants the parts of their syst
47. APC on site service agreement items that require repair action will include a statement of work to assist the customer in obtaining price quotations for necessary repair APC Global Service Selectorhttp www apc com support service WPMV5X8 A X xx WPMV7X24 A X xx AGS Product Guide Legendary Reliability NetworkAir Service SKUs APC Part Number Description Services Extended Warranty WEXTWARIYRAX 01 WEXTWARIYRAX 02 WEXTWARTYRAX 04 WEXTWARIYRAX 05 WEXTWARIYRAX 10 WEXTWARTYRAX 11 WEXTWARIYRAX 12 Installation Services WASSEM AX 10 WASSEM AX 114 Scheduled Assembly and Start Up Service for up to two Air Removal Units ARU WASSEWEAX12 Scheduled Assembly and Start Up Service for up to two ACPA4000 units SSS WASSEM AX20 Scheduled Assembly of Hot Aisle Enclosure Kit Specific Components 10 14 Rack Positions WASSEMAX21 Scheduled Assembly of Hot Aisle Enclosure Kit Specific Components 2 Additional Rack Positions WSTRTUPSXS AX 20 StartUp Service 5X8 for NetworkAIRCW O OoOO WSRIPBAX2I Start Up Service 5X8 for NetworkAIR CW 11 27KW O O C WSTRTUPSX8 AX 22 Start Up Service 5X8 for NetworkAIR CW 28 87KW SSCS WSTRTUPSXS AX 23 Start Up Service 5X8 for NetworkAIR CW gt 87KW SSCS WSTRTUPSXS AX 30 Start Up Service 5X8 for NetworkAlR CM AJWIG PC O o WSTRTUPSX8 AX 31 Start Up Service 5X8 for NetworkAIR CM A W G PC with O
48. ARISING OUT OF THE USE SERVICE OR INSTALLATION OF THE PRODUCTS WHETHER SUCH DAMAGES ARISE IN CONTRACT OR AGS Product Guide APC Legendary Reliability TORT IRRESPECTIVE OF FAULT NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBLY OF SUCH DAMAGES NOTE ON POST WARRANTY SUPPORT After the end of the factory warranty period stated above and provided that the customer has not purchased an extended service contract from APC all repairs to the unit will be done on a time and materials basis In such a case should the unit fail the customer will be responsible for payment for any spare parts needed to repair the unit and all travel and labor required to repair the unit Pricing for parts travel and labor will be generated from the APC standard price list for such items appropriate to the region in which the unit is installed as it may be updated and changed from time to time Parts replaced will come with APC s Standard Warranty for such items for 3 months from the date of installation into the unit Such APC Standard Parts Warranty will apply only the replaced part AGS Product Guide APC Legendary Reliability APC Batteries Limited Factory Warranty APC offers the same basic warranty on its supplied batteries that is being offered by the leading battery manufacturers APC warrants to the end user that its supplied HIGH RATE series of Valve Regulated Lead Acid batteries will be free of def
49. Any such warranties are assigned AS IS and APC makes no representations as to the effectiveness or extent of such warranties assumes NO RESPONSIBILITY for any matters which may be warranted by such manufacturers or suppliers and extends no coverage under this Warranty to such components Drawings descriptions APC warrants for the Warranty Period and on the terms of the Warranty set forth herein that the APC Product will substantially conform to the descriptions contained in the APC Official Published Specifications or any of the drawings certified and agreed to by an authorized APC representative if applicable thereto Specifications It is understood that the Specifications are not warranties of performance and not warranties of fitness for a particular purpose AGS Product Guide Legendary Reliability Warranty claims procedure To obtain service under Warranty contact APC Customer Support at 800 800 4272 You will need the model number of the Product the serial number and the date purchased A technician will ask you to describe the problem If it is determined that the Product will need to be returned to APC you must obtain a returned material authorization RMA number from APC Customer Support Products that must be returned must have the RMA number marked on the outside of the package and be returned with transportation charges prepaid If it is determined by APC Customer Support that on site repair of the Pro
50. Confirmation the equipment is performing to specifications e Assembly amp Start Up Service can be scheduled any time Important points e Customer must purchase one contract for every two units e Please allow for a two week lead time in service scheduling e NOTE Installation of the NetworkAIR Rack Air Removal Unit may require disconnecting the power to the rack e Unit must be kept in an environment that adheres to manufacturer specifications APC Global Services Selector hitp www apc com supportservice WASSEM AX 1 1 Rev 4 04 13 2004 APC GlobalServices Legendary Reliability Start Up Service NetworkAlIR Delivers the vital resources expertise and tools needed to quickly and efficiently implement your NetworkAIR solution APC s Start Up Service provides customers with APC authorized service personnel to verify proper installation and ensure operationally correct Start Up of your NetworkAIR precision cooling equipment APC will energize and check functionality of the system in all modes of operation to ensure compliance with stated technical specifications In all cases the system must be totally connected to utilities with any field wiring and or piping completed prior to scheduled Start Up Visually inspect set up of equipment in accordance with the installation manual Verify and record the incoming voltage amperages and temperatures Verify proper rotation of blowers and compressors Check system refrigerant charge
51. External Battery Installation Service 5X8 for Type 3 ilcon External Battery Installation Service 5X8 for Type 1 400 480V ilcon External Battery Installation Service 5X8 for Type 4 BT 15 ilcon External Battery Installation Service 5X8 for Type 5 208V amp Type 2 400 480V WXBTINSSX8 BT 16 Silcon External Battery Installation Service 5X8 for Type 6 WXBTINSSX8 BT 18 WXBTINSSX8 BT 19 WXBTINSSX8 BT 20 Installation Services Outside Normal Business Hours WXBTINS7X24 BT 10 _ WXBTINS7X24 BT 11 WXBTINS7X24 BT 12 Silcon External Battery Installation Service 7X24 for Type 3 WXBTINS7X24 BT 13 Silcon External Battery Installation Service 7X24 for Type 4 WXBTINS7X24 BT 15 WXBTINS7X24 BT 16 Silcon External Battery Installation Service 7X24 for Type 6 WXBTINS7X24 BT 18 WXBTINS7X24 BT 19 WXBTINS7X24 BT 20 x lt UJ za op OI X Go UJ T x O a z n Ol x oe U T D W S gt lt gt lt u J Z Z W O1 01 X lt o 00 u U ni AGS Product Guide Legendary Reliability 0 O fe m x r D gt UJ m D lt U r m E o UD D o lt o D BT 10 BT 11 WXBTSTRTUP BT 12 WXBTSTRTUP BT 13 WXBTSTRTUP BT 14 WXBTSTRTUP BT 15 WXBTSTRTUP BT 16 WXBTSTRTUP BT 17 WXBTSTRTUP BT 18 Silcon External Battery Start Up Service for Type 1 208V Silcon External Battery Start Up Service for Type 2 Silcon External Battery Start Up Service f
52. Financial Depreciation Period External Battery External Battery T Available Response Time Upgrades On Site Repair Service upgrade available Included minimum Recommended Preventive External Battery Maintenance replacement Schedule schedule Recommended Refresh Recommended Long Module amp System Fan Life Battery replacement schedule replacement schedule AGS Product Guide Arc Legendary Reliability APC Matrix and Symmetra Series Limited Factory Warranty American Power Conversion APC warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase Its obligation under this warranty is limited to repairing or replacing at its own sole option any such defective products To obtain service under warranty you must obtain a Returned Material Authorization RMA number from customer support Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase This warranty does not apply to equipment that has been damaged by accident negligence or misapplication or has been altered or modified in any way This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase EXCEPT AS PROVIDED HEREIN AMERICAN POWER CONVERSION MAKES NO WARRANTIES EXPRE
53. HE WSTRTUPSX8 AX40 Start Up Service 5X8 for NetworkAIR FM A W G PC O 27KW _ _ _ _ WSTRTUPSXE AXai StartUp Service 5X8 for NetworkAIR FM A WIG PC 0 27 kW wih OHE _fl WSTRTUPSX8 AX 42 Start Up Service 5X6 for NetworkAIR FM A W G PC 28 35KW SSS WSTRTUPSXS AX43 Start Up Service 5X6 for NetworkAIR FM A W G PC 28 35 KW with OHE SS WSTRTUPSXS AX t4 StartUp Service 5X8 for NetworkAIR FMA W G PC gt 35KW WSTRTUPSXS AX 45 Start Up Service 5X8 for NetworkAIR FM A W G PC gt 35 kW with OHE WSTRTUP X24 AX20 Start Up Service 7x24 for NetworkAIRCW SOS WSTRTUP7X94 AX21 Start Up Service 7X24 for NetworkAIR CW 11 27 KW WSTRTUP X24 AX22 Start Up Service 7X24 for NetworkAIR CW 28 87KW SSCS WSTRTUP X24 AX23 Start Up Service 7X24 for NetworkAIR CW gt 87KW SOS TWSTRTUP7X54 AX0 Start Up Service 7X24 for NetworkAlR CM AJWIG PO O O WSTRTUP7X24 AX31 Start Up Service 7X24 for NetworkAIR CM A W G PC with OHE SSCS WSTRTUP X24 AX40_ Start Up Service 7X24 for NetworkAlR FM AW G PC 0 27Ww_ O WSTRTUPZXS4 AX 41 Start Up Service 7X24 for NetworkAlR FM A W G PC 0 27 kW with OHE MSTBTUED2EAX 42 Start Up Service 7X24 for NetworkAIR FMA WIG PC 28 35 W On Site Service _ Site Service WONSITENEDAX21 WONSITENBD AX 22 gt es ee WONSITENBD AX 31 gt ma mm WONSITENBD AX 41 AGS Product Guide Legendary Reliability WON
54. KHB02 SES SL20KHB1 SL20KHB2 SL20KHB3 AIS5000 IS30KG AIS5000 IS40KG SL30KF SL30KFB2 SL30KG SL30KGB2 SL40KF SL40KFB2 SL40KG SL40KGB2 SL40KH SL40KHBO SL40KHB2 SL40KHB2 SESE E1 SL4OKHE1 SL 12 AIS5000 IS100KG AIS5000 IS60KG AIS5000 IS8OKG SL6OKF SL6OKG SL60KH SL80KF SL80KG SL80KH Bee SL120KG SL120KH SL120KHBPC SL160KG SL160KHBPC SLJ120KH SLJ160KH SL 14 SL240KG SL240KH SL240KHBPC SL320KG SL320KH SL320KH BPC SLJ240KH SLJ320KH SL 15 SL400KG SL480KH SL480KHBPC SL500KG SLJA480KH SY 10 SMARTCELL 5Y 11 SMARTCELL XR SUDPBP1 SUDPBP2 UXBP120SY UXBP24 UXBP48 SY 12 MX3000 MX3000J MX3000XR SUDP4000I SYH2K6RMI SYH2K6RMJ SYH2K6RMT SYXR2B4 SYXR2B4I SYXR4B4 SYXR4B4 MXS5000 MXS5000J MX5000XR SUDP10000I SUDP6000 SUDP8000I SYA4K8I SYA SYA8K8P S SYA8K8RMP SYH2K6RMJ P1 SYH2K6RMJ TF3 SYH2K6RMT P1 SYH2KERMT TFES SYHAKGRM SYHAKSRMI SYHAKSRMT SYHAKERMT PI A SY 13 SYH6K6RMI SYH6K6RMT SYH6K6RMT P1 SYH6K6RMT TF3 SYRMXR2B4 SYRMXR2B4l SYRMXR4B4 SYRMXR4B4I SYXRBC1 SYXRBC2 SYHAK6RMJ P1 SYH4KERMJ TF3 SYH6K6RMJ SYH6K6RMJ P1 SYH6K6RMJ TF3 SYXR12B12 SYXR12B12 BX120 SYXR12B12 SYXR12B12 BX120 SYXR12 SY 14 BM SYXR4B12 SYXR4B12I SYXR4 BM SYXR8B12 SYXR8B12I SYXRBC3 SY12KEXJ SY16KJ SY8KEXJ SYA12K16I SYA12K16P SYA12K16RMI SYA12K16RMP SYA16K16I SYA16K16P SYA16K16RMI SYA16K16RMP SYA8K16l SY 15 SYA8K16P SYA8K16P SYA8K16RMI SYA8K16RMP SY 16 SYA12K16IXR SYA12K16PXR SYA16K16I
55. LL IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE APC S EXPRESS WARRANTIES WILL NOT BE ENLARGED DIMINISHED OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF APC S RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC S SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES APC S WARRANTIES RUN ONLY TO PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES IN NO EVENT SHALL APC ITS OFFICERS DIRECTORS AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE SERVICE OR INSTALLATION OF THE PRODUCTS WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT IRRESPECTIVE OF FAULT NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBLY OF SUCH DAMAGES Arc Legendary Reliability AGS Product Guide Power Generation Systems Sales Scopes of Work Rev 1 10 15 2004 Legendary Reliability APCGlabalServices Start Up Service InfraStruXure Automatic Transfer Switch Delivers the vital resources expertise and tools needed to quickly and efficiently implement your APC solution Working closely with the electrician on site the APC authorized service personnel will ensure
56. LR10K80H2 FB SLR10K80H2 PB SLR120K160H2 EB SLR120K160H2 FB SLR120K160H2 PB SLB240K320G3 2C SLB240K320GXR3 2C SLB240K320H3 2C SLB240K320HXR3 2C SLB30K60G3 2C SLC10K80H3 EB SLC10K80H3 FB SLC10K80H3 PB SLC120K160H3 EB SLC120K160H3 FB SLC120K160H3 PB SLC240K320H3 EB SLC240K320H3 FB SLC240K320H3 PB SLR10K80H3 EB SLR10K80H3 FB BT 16 SLR10K80H3 PB SLR120K160H3 EB SLR120K160H3 FB SLR120K160H3 PB SLR240K320H3 EB SLR240K320H3 FB SLR240K320H3 PB BT 17 SLB10K80FXR6 SLB15K20F6 SLB30K40F6 SLB60K80F6 SLB120K160G4 2C SLB120K160GXR4 2C SLB120K160H4 2C SLB120K160HXR4 2C SLC120K160H4 FB SLC120K160H4 PB SLR120K160H4 FB SLR120K160H4 BT 18 FB SLR120K160H4 PB SLB120K160G5 2C SLB120K160GXR5 2C SLB120K160H5 2C SLB120K160HXR5 2C SLB30K60G5 2C SLB400K500G5 2C SLB400K500GXR5 2C SLB480KH5 2C SLB480KHXR5 2C SLB80KG5 2C SLC10K80H5 FB SLC10K80H5 PB SLC120K160H5 FB SLC120K160H5 PB SLC240K320H5 FB SLC240K320H5 PB SLC240K320H5 PB SLC480KH5 PB SLR10K80H5 FB SLR10K80H5 PB SLR120K160H5 FB SLR120K160H5 PB SLR240K320H5 FB SLR240K320H5 PB SLR480KH5 FB SLR480KH5 PB SLB10K80GXR6 2C SLB120K160G6 2C SLB120K160GXR6 2C SLB240K320G6 2C SLB240K320G6 2C SLB240K320H6 2C SLB240K320HXR6 2C SLB30K60G6 2C SLB400K500G6 2C SLB400K500GXR6 2C SLB480KH6 2C SLB480KHXR6 2C SLB80KG6 2C SLB80KH6 2C SLC10K80H6 FB SLC10K80H6 PB SLC120K160H6 FB SLC120K160H6 PB SLC240K320H6 FB SLC240K320H6 PB SLC480KH6 FB SLC480KH6 PB S
57. LR10K80H6 FB SLR10K80H6 PB BT 20 SLR120K160H6 FB SLR120K160H6 PB SLR240K320H6 FB SLR240K320H6 PB SLR480KH6 FB SLR480KH6 PB SYN SUVTBXR2B6S SUVTXR2B6S SUVTXR6B6S BERN PD150GSFKI PD150G6FK13 PD150G6FK20 AR100 AR100HD AR200 AR201 AR203 AR204 AR500 ARSOOHD AR2100 AR2100BLK AR2101 AR2101BLK AR2102BLK AR2103BLK AR2104BLK AR2105BLK PX 10 AR2144BLK AR2145BLK AR2310BLK AR2311BLK AR2312BLK AR2313BLK AR2314BLK AR2315BLK AR2800 AR2800BLK AR2801 AR2801BLK AR2802BLK PX 20 AR2805 AR2805BLK PX 21 ISX20K20F ISX20K20H SY10K40F SY10K40H SY20K40F SY20K40H SY30K40F SY30K40H SY40K40F SY40K40H PETE SYCFXR8 8 SYCFSBF SY10K80F SY10K80H SY20K80F SY20K80H SY30K80F SY30K80H SY30K80H SY40K80F SY40K80H SY50K80F SY50K80H SY60K80F SY60K80H SY70K80F PX 31 SY70K80H SY80K80F SY80K80H SYCF8BF SYCF8BFS PX 33 PX 34 PDRDPF10U R PDRDPH10U R All Back UPS PS250 PS250I PS450 PS450I SC420 SC420I SC620 SC620I SU420INET SU620INET SU700BX120 SU700US SU700X114 SUA24XLBP SUA750 SU24RMXLBP2U SU48BP SU48XLBP SU48XLBP SU500J SU500J3W SU700J SU700J3W SUA1000 SUA1000I SUA1000ICH SUA1000J SUA1000JIW SUA1000RM1U SUA1000RM2U SUA1000RMI1U SUA1000RMI2U SUA1000RMUS SUA1000US SUA750R21IX38 SUA750RM1U SUA750RM2U SUA750RMI1U SB 11 SUA750RMI2U SUA750RMJ1UB SUA750RMJ1UB3W SUA750XL SUA750XLI SURT192XLBPJ SURT48RMXLBP SURT48XLBP SURTA48RMXLBP SURTA48XLBP AP9227 AP9228 AP9229 DLA1500 DLA15
58. PRESS OR IMPLIED WARRANTIES EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY TITLE NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE APC NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS IN NO EVENT WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE OR OTHER LEGAL THEORY SHALL APC ITS OFFICERS DIRECTORS AFFILIATES OR EMPLOYEES BE LIABLE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION USE PERFORMANCE FAILURE OR INTERRUPTION OF THE PRODUCTS PURCHASED TO THE EXTENT PERMITTED BY APPLICABLE LAW THE MAXIMUM LIABILITY OF APC FOR DAMAGES HEREUNDER SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID TO APC BY CUSTOMER SOME COUNTRIES TERRITORIES LOCALITIES OR STATES AS APPLICABLE DO NOT ALLOW LIMITATIONS ON HOW LONG A WARRANTY LASTS IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU IT IS APC S INTENT TO MAKE SUCH LIMITATIONS AND EXCLUSIONS IN THESE TERMS AND CONDITIONS TO THE FULLEST EXTEND ALLOWED UNDER ANY APPLICABLE LAW 8 Dispute Resolution THE RIGHTS AND OBLIGA
59. Preventive Maintenance Services for wet cell batteries are available by quote only 1 Year Extended Warranty This warranty extends the factory warranty of the unit as defined in the applicable user manual for a period of 1 year as well as adding next business day delivery of replacement parts modules or unit at no extra shipment charge Business days are defined as Monday through Friday Sam to 5pm local time The Extended Warranty must be purchased before the expiration of the standard factory warranty If the Extended Warranty is not purchased before the expiration of ihe standard factory warranty the customer must purchase and cause to be performed one Preventive Maintenance visit in order to activate the Extended Warranty entitlement THIS SERVICE DOES NOT INCLUDE on ste service Customers requiring an APC Authorized Field Service Engineer on site to repair or replace parts or systems must purchase an On Site service entitement for the applicable unit 1 Year On Site Service Best Endeavor Response Time This service provides lyear on site service on APC hardware only An APC Authorized Engineer will arrive on site to diagnose or repair APC hardware Determining the necessity of a service visit is the sole responsibility of APC If APC determines that a service visit is not required to diagnose or repair the equipment in question there will be no dispatch of an APC FSE to the customer facility Parts labor and travel are all included in this
60. RTUP7X24 DC 13 START UP SERVICE 7X24 WSTRTUP7X24 DC 14 START UP SERVICE 7X24 WSTRTUP7X24 DC 15 START UP SERVICE 7X24 WSTRTUP7X24 DC 16 START UP SERVICE 7X24 On Site Service 4 HOUR RESPONSE WONSITE4HR DC 11 1 Year 4 Hr Response On site Service WONSITE4HR DC 12 1 Year 4 Hr Response On site Service WONSITE4HR DC 13 1 Year 4 Hr Response On site Service WONSITE4HR DC 14 1 Year 4 Hr Response On site Service On Site Service NEXT DAY RESPONSE WONSITEND DC 10 1 Year Next Day On site Service WONSITEND DC 11 1 Year Next Day On site Service WONSITEND DC 12 1 Year Next Day On site Service WONSITEND DC 13 1 Year Next Day On site Service WONSITEND DC 14 1 Year Next Day ote Seals On Site Service N Site Service NEXT BUSINESS DAY RESPONSE MONSITENBD OC 10 f1 Year Next Business Day On site Service O WONSITENBD DC 1t i Year Next Business Day On site Service SOS WONSITENBD DC 12 i Year Next Business Day On site Service O C WONSITENBD DC 13 i Year Next Business Day On siteSewice SOS i e TTT Preventive Mainte Maintenance During Normal Business Hours WPMV5xX8 DC 10 Preventative Maintenance Visit 5X8 AGS Product Guide Da Legendary Reliability WPMV 5X8 DC 11 Preventative Maintenance Visit 5X8 WPMV5X8 DC 12 Preventative Maintenance Visit 5X8 WPMV5X8 DC 13 Preventative Maintenance Visit 5X8 WPMV5X8 DC 14 Preventative Ma
61. SE TERMS AND CONDITIONS CAREFULLY n this agreement Customer or you means the end user customer purchasing services and we means American Power Conversion Corporation or any of its affiliates that you may be doing business with hereinafter either collectwely or individually also referred to as APC This is an important document and affects your rights and obligations it also includes exclusions and limitations that apply to you The terms and conditions may be subject to change by APC without notice This Agreement may not be supplemented altered or modified by the use of any other documents or oral communications unless agreed in writing by APC THIS AGREEMENT APPLIES TO YOUR PURCHASE UNLESS YOU NOTIFY APC IN WRITING THAT YOU DO NOT AGREE TO THIS AGREEMENT WITHIN 30 DAYS AFTER YOU RECEIVE THIS AGREEMENT AND YOU CANCEL SERVICES UNDER APCS REFUND POLICY THIS AGREEMENT CONTAINS A DISPUTE RESOLUTION CLAUSE PLEASE SEE BELOW SOME COUNTRIES TERRITORIES LOCALITIES OR STATES AS APPLICABLE DO NOT ALLOW LIMITATIONS ON WARRANTIES THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON CANCELLATIONS OR REFUNDS SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU IT IS APC S INTENT TO MAKE SUCH LIMITATIONS AND EXCLUSIONS IN THESE TERMS AND CONDITIONS TO THE FULLEST EXTENT ALLOWED UNDER ANY APPLICABLE LAW 1 Entitlements The only services to be provided to you will be those specified in the APC En
62. SITE DB 10 DC Power Systems External Battery On Site Service WXBTONSITE DB 11 DC Power Systems External Battery On Site Service WXBTONSITE DB 12 DC Power Systems External Battery On Site Service WXBTONSITE DB 13 WXBTONSITE DB 14 WXBTONSITE DB 15 WXBTONSITE DB 16 WXBTONSITE DB 17 DC Power Systems External Battery Preventive Maintenance During Normal Business Hours WXBTPMVSX8 DB 10 WXBTPMVSX8 DB 11 WXBTPMVSX8 DB 12 WXBTPMVSX8 DB 13 WXBTPMVSX8 DB 14 WXBTPMVSX8 DB 15 WXBTPMVSX8 DB 16 WXBTPMVSX8 DB 17 DC Power Systems External Battery Preventive Maintenance Outside Normal Business Hours WXBTPMV7X24 DB 10 D Power Systems External Battery Preventive Maintenance Visit 7x24 WXBTPMV7X24 DB 11 WXBTPMV7X24 DB 12 WXBTPMV7X24 DB 13 WXBTPMV7X24 DB 14 WXBTPMV7X24 DB 15 WXBTPMV7X24 DB 16 WXBTPMV7X24 DB 17 Arc Legendary Reliability AGS Product Guide APC Professional Services AGS Product Guide Legendary Reliability Professional Services Quick Reference Professional Services Project Management Services Needs Assessment Services Network Integration Services Offers a single point of contact to provide fast efficient implementation of a system services performed by industry experienced professionals ensure the work is done right the first time increasing availability Wide range of competencies adapt offerings to customer need Allows customer to focus on core business objectives without
63. SITENBD AX 42 1 Year Next oe Day On ole oe for NetworkAIR FM A W G PC 28 35 kW FWONSITENED AXa5 1 Year Next Business Day On Site Service for NetworkAIR FM A WIG EC 35 KW with OHE WUPGAHRAX00 4 Year 4HR On Site Service Response Upgrade to Existing On Site Service Warranty WUPGND AXG0 1 Year Next Day On Site Service Response Upgrade to Existing On Site Service Warranty WUPGONSITEFWAX00 NBD On Site Service Upgrade to Factory Warranty Preventive Maintenance WMPMVSXG AX20 Monthly Preventative Maintenance 5x8 for NetworkAIRCW gt 11kW WMPMVSX8 AX21 Monthly Preventative Maintenance 5X6 for NetworkAIR CW 11 27KW ff WMPMIVEX8 AX22 Monthly Preventative Maintenance 5X6 for NetworkAIR CW 28 67KW WHPMVSXG AX25 Monthly Preventative Maintenance 5X8 for NetworkAIR CW gt 87 KW WMPMVSX8 AX30 Monthly Preventative Maintenance 5X8 for NetworkAIR CM AJWIGIPG_ WMPMIVSX8 AX31 Monthly Preventative Maintenance 5x8 for NetworkAIR CM A W G PC with OHE WMPMVSXG AX40 Monthly Preventative Maintenance 5X8 for NetworkAIR FM A W G PC 0 27 KW WMPMVSX8 AX41 Monthly Preventative Maintenance 5X8 for NetworkAIR FM A W G PC 0 27 kW with OHE WMPMIVSX8 Ax42 Monthly Preventative Maintenance 5x8 for NetworkAIR FM A W G PC 28 35kW WHPMVSXG AX45 Monthly Preventative Maintenance 5X8 for NetworkAlR FM A W G PC 28 35 kW with OHE WMPMVSX8 AX44 Monthly Preventative Maintenance 5X8 for NetworkAIR FM A WIG PC gt 35kw WMPMIVEX8 AX45_ Monthly P
64. SKUs a I ga WUPGONSITEFW SB 12 WUPGONSITEFW SB 13 1 Year Next Business Day On site Service Factory Warranty Upgrade WUPGONSITEFW SB 14 WUPGND SB 00 WUPG4HR SB 00 AGS Product Guide Arc Legendary Reliability APC Matrix and Symmetra AGS Product Guide Arc Legendary Reliability Matrix and Symmetra Quick Reference Matrix Modular power protection for servers midrange systems and business critical applications Onsite Upgrade Onsite Service Extended Warranty Preventive Maintenance Visit start Up Service Important notes Must purchase one service per unit SmartCell system Maximum of five years of coverage from manufacture date available Extended service contracts must be purchased before expiration of factory warranty Scalable redundant power protection for small datacenters network rooms and enterprise level IT equipment Onsite Upgrade Onsite Service Extended Warranty Preventive Maintenance Visit Start Up Service Tune UPS available for select models only Important notes Must purchase one service per unit XR frame Maximum of ten years of coverage from manufacture date available Extended service contracts must be purchased before expiration of factory warranty AGS Product Guide ee Legendary Reliability Suggested Symmetra Single Phase Services Cycle Recommended Refresh Module amp Fan System replacement schedule Suggested
65. SSED OR IMPLIED INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Some states do not permit limitation or exclusion of implied warranties therefore the aforesaid limitation s or exclusion s may not apply to the purchaser EXCEPT AS PROVIDED ABOVE IN NO EVENT WILL APC BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Specifically APC is not liable for any costs such as lost profits or revenue loss of equipment loss of use of equipment loss of software loss of data costs of substitutes claims by third parties or otherwise AGS Product Guide APC Legendary Reliability Matrix and Symmetra Sales Scopes of Work Rev 5 10 12 2004 APC GlobalServices Legendary Reliability On Site Upgrade to Factory Warranty Matrix Symmetra and Symmetra LX The right people the right place the right time The On Site Service provides an APC authorized field service personnel at the customer s location within a specified period of time This service supplements unit factory warranty by adding Next Business Day Response On Site Service for the full term of the factory warranty period The On Site Factory Warranty Upgrade must be purchased on the same purchase order as the APC hardware product e On Site Upgrade to Factory Warranty with Next Business Day service scheduling e Parts
66. SX components must be completely assembled prior to FSE arrival onsite e Unit must be kept in an environment that adheres to manufacturer specifications APC Global Services Selector hitp www apc com supportservice WSTRTUP7X24 P X xx Rev 7 04 19 2004 APC GlobalServices Legendary Reliability 1 Year On Site Service InfraStruXure The right people the right place the right time This service provides APC authorized service personnel at the customer s location within a specified period of time This service offering includes parts internal batteries if applicable labor and travel The On Site Service from APC is available in four different configurations that allow the customer to determine how quickly APC should arrive on site for an unscheduled visit or emergency situation e 1 Year 4 Hour Response On Site Service o For mission critical environments that require immediate response to service needs Provides authorized personnel on site within 4 hours from the time that APC Technical Support deems an on site visit is necessary This response level includes nights weekends and holidays e 1 Year Next Day On Site Service o If deemed necessary APC will provide authorized personnel on site next day including weekends and holidays e 1 Year Next Business Day On Site Service o If deemed necessary APC will provide authorized personnel on site next business day Next business day is defined as Monday through Friday 9am to 59m
67. TIONS OF THE PARTIES UNDER THIS AGREEMENT SHALL NOT BE GOVERNED BY THE PROVISIONS OF THE 1980 UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS ANY CLAIM DISPUTE OR CONTROVERSY WHETHER IN CONTRACT TORT OR OTHERWISE WHETHER PREEXISTING AGS Product Guide Legendary Reliability PRESENT OR FUTURE AND INCLUDING STATUTORY COMMON LAW NTENTIONAL TORT AND EQUITABLE CLAIMS AGAINST APC ITS AGENTS EMPLOYEES SUCCESSORS ASSIGNS OR AFFILIATES ARISING FROM OR RELATING TO THIS AGREEMENT ITS INTERPRETATION OR THE BREACH TERMINATION OR VALIDITY THEREOF THE RELATIONSHIPS WHICH RESULT FROM THIS AGREEMENT INCLUDING TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW RELATIONSHIPS WITH THIRD PARTIES WHO ARE NOT SIGNATORIES TO THIS AGREEMENT SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION PROVIDED HOWEVER THAT THIS BINDING ARBITRATION REQUIREMENT DOES NOT APPLY TO CLAIMS AGAINST APC ARISING UNDER THE APPLICABLE WRITTEN FACTORY WARRANTY SUCH CLAIMS MAY BE PURSUED IN ANY COURT OF COMPETENT JURISDICTION FOR CONSUMER PURCHASES IN NORTH AMERICA Arbitration shall be Administered By The National Arbitration Forum NAF under its Code of Procedure then in effect available via the Internet at http weww arb forum com or via telephone at 1 800 474 2371 The arbitration will be limited solely to the dispute or controversy between Customer and APC Any award of the arbitrator s shall be final and bindi
68. Written summary report Generator Supplemental Consumables In addition to the Full Service Preventive Maintenance for your generator there are several other major consumables that should be replaced on a scheduled basis to avoid unexpected downtime and maintain factory warranty status APC recommends that these consumables be replaced every two years in conjunction with a Full Service or Inspection Service Although variations in your environment or operating conditions may effect the replacement cycle time Supplemental Consumables include e Starting battery replacement e Generator coolant replacement e Belts and hose replacement ATS Preventive Maintenance e One visit per year coordinated with the Generator Full Service Preventive Maintenance e Measure and record all power control and monitoring functions of the ATS e Visually inspect power control and monitoring components for signs of overheating or other damage e Exercise ATS in manual and automatic modes of operation in conjunction with generator operation e Verify all Powerview Generator and ATS settings APC Global Services Selectorhttp www apc com support service WINSPEC7X24 SG XX WPMV7X24 SG XX WPMV7X24 AS 00 W1BATREFH SG XX W1COOLREFH SG XX W1BHRPL SG XX Rev 1 10 12 2004 Legendary Reliability APCGlobalServices Benefits to Customer e Ensure availability through preventive maintenance e Assurance that power generation system will be performing according to manu
69. XR SYA8K16IXR SYA8K16PXR ISVT10KF1B2S ISVT10KF1B4S ISVT10KF2B2S ISVT10KF2B4S ISVT10KF3B4S ISVT10KF4B4S ISVT10KH1B2S ISVT10KH1B4S ISVT10KH2B2S ISVT10KH2B4S ISVT 10KH3B4S ISVT10KH4B4S ISVT15KF2B2S ISVT15KF2B4S ISVT15KF3B4S ISVT15KF4B4S ISVT15KH2B2S ISVT15KH2B4S ISVT15KH3B4S ISVT15KH4B4S ISVT20KF2B4S ISVT20KF3B4S ISVT20KF4B4S ISVT20KH2B2S ISVT20KH2B4S ISVT20KH3B4S BVT20KH4B4S ISVT30KF3B4S ISVT30KF4B4S ISVT30KH3B4S ISVT30KH4B4S ISVT40KH4B4S ISVTBXR2B6S ISVTBXR6B6S ISVTXR2B6S ISVTXR6B6S SUVT10KF1B2S SUVT10KF1B4S SUVT10KF2B2S SUVT10KF2B4S SUVT10KF3B4S SUVT10KF4B4S SUVT10KH1B2S SUVT10KH1B4S SUVT10KH2B2S SUVT10KH2B4S SUVT10KH3B4S SUVT10KH4B4S SUVT15KF2B2S SUVT15KF2B4S SUVT15KF3B4S SUVT15KF4B4S SUVT15KH2B2S SUVT15KH2B4S SUVT15KH3B4S SUVT15KH4B4S SUVT20KF2B4S SUVT20KF3B4S SUVT20KF4B4S SUVT20KH2B2S SUVT20KH3B4S SUVT20KH4B4S SUVT30KF3B4S SUVT30KF4B4S SUVT30KH3B4S SUVT30KH4B4S SUVT40KH4B4S
70. ad Acid wet cell batteries Contact AGS for assistance e This service and pricing are applicable only for the first 5 years of battery lifetime o After year 5 APC strongly recommends all batteries be replaced e For extended life batteries 10 years this service and pricing is applicable for the 10 years of battery lifetime o After year 10 APC strongly recommends that all batteries be replaced APC Global Services Selector http www apc com support service WXBTONSITE B T xx Rev 8 10 29 2004 APC GlobalServices Legendary Reliability External Battery Preventative Maintenance Silcon Series Your best defense against downtime The Preventive Maintenance Visit includes one on site visual and electronic inspection of the Silcon External Battery system to ensure it is performing to factory specifications This visit covers only APC approved external batteries and includes labor and travel expenses An examination of your system designed to ensure optimal performance Visual inspection of battery system installation Battery impedance conductance test Battery discharge test subject to prior customer approval Check battery terminal temperature AC voltage ripple and AC current ripple Battery terminal torque per battery manufacturer requirements Check for corrosion or acid leaks Clean battery system e Make recommendations to customer regarding replacement of faulty batteries in case this service is not combined with an Externa
71. alone visit or in conjunction with any other APC service agreement Additional visits can be purchased for the same system if more than one Preventive Maintenance Visit per year is desired APC Global Services Selectorhttp www apc com support service WPMV5X8 SY xx WPMV7X24 SY xx AGS Product Guide Legendary Reliability Matrix amp Symmetra Service SKUs APC SKU Description Product Based Services Extended Warranty ERO MEAN II E IRE IRSKE O WEXTWARIYRSY 13 EE WEXIWARIYRSY 15 ile ae Mere eee ee WEXTWARSYRSY 11 EE zanm WEXTWARSYRSY 14 NEK MARS VRS S EA E Installation Services During Normal Business Hours WSTRTUPSXBSY 1Q WSTRTUPSX8 SY 11 WSTRTUPSX8 SY 12 Start Up Service 5x8 for Symmetra Matrix UPS SUDP WSTRTUP5X8 SY 13 Start Up Service 5x8 for Symmetra Matrix UPS SUDP WSTRTUPSX8 SY 14 Start Up Service 5x8 for Symmetra Matrix UPS SUDP WSTRIUPSX8 SY 15 Start Up Service 5x8 for Symmetra Matrix UPS SUDP Installation Services Outside Normal Business Hours WSTRIUP7X24 SY 10 Jena es Venn m WSTRIUP7X24 SY 13 Start Up Service 7x24 for Symmetra Matrix UPS SUDP WSTRTUP7X24 SY 15 Start Up Service 7x24 for Symmetra Matrix UPS SUDP Start Up Service 7x24 for Symmetra Matrix UPS SUDP On Site Service 4 HOUR RESPONSE EMEA Only Pee 77 WONSITESHRSY 11 goru m 6 E OR WONSITE4HR SY 13 1 Year 4 Hour Response On S
72. an geisser apcc com m Mid Atlantic Deleware Maryland District of Colombia x 6529 S g ap Northeast Connecticut Maine Massachusetts New Hampshire New Jersey New York Rhode Island Vermont Canada Manitoba New Brunswick Newfoundland Ontario Prince Edward Island Quebec Nova Scotia x6690 Mid Atlantic Kentucky Pennsylvania Virginia West Virginia X6515 amanda lee apcc com Heidi Jantzen Western California X 6845 heidi jantzen apcc com P Michelle Boisvert Trevor Norton Western Alaska Arizona Hawaii Idaho Montana Nevada Oregon Washington Canada ALTA BC SASK michelle boisvert apcc com Southeast Alabama Florida Georgia North Carolina South Carolina Bahamas Bermuda Puerto Rico Virgin Islands Midwest Illinois Indiana Michigan Ohio Wisconsin x 6819 trevor norton apcc com o Sue Lepard Northeast Southeast Mid Atlantic x6657 pard apcc com Western and Mid West x6686 wes burhoeQapce com Midwest Colorado lowa Minnesota Missouri Nebraska New Mexico North Dakota South Dakota Utah Wyoming x 6660 lori kane apcc com AGS Product Guide Legendary Reliability Dominick Byrne Ireland 3531 8486033 x220 dominick m byrne apcc com pm PUK u Willem Van Der Zalm Central Austria Belgium Germany Luxembourgh Netherlands Switzerland 31 30 2425472 x2912 willem vanderzalm apcc com Luis Le Martin Iberia Portugal Spain m John Speedtsberg Norther
73. ance This program extends compressor factory warranty by 1 year and provides 7 x 24 Telephone Technical Support With the Extended Warranty program customers are guaranteed next business day delivery of the replacement compressor at no extra charge for shipment to and from customer site The Extended Warranty can be purchased anytime while the NetworkAIR equipment is still within its original warranty period e 1 Year Extended Warranty with next business day delivery of compressor e 7x 24 Telephone Technical Support Benefits to Customer e Low cost basic insurance providing peace of mind in the unlikely even of a failure e Assurance of quick delivery of parts or new unit increasing uptime e No additional shipping costs Important Points e Not applicable for chilled water units e Does not include on site labor or travel e Extended Warranty can only be purchased if APC Start Up Service has been purchased e Multiple contracts can be purchased up front for multiple year coverage e Can be purchased to provide up to a maximum of 5 years coverage beyond factory warranty for a total of six years of coverage e For coverage beyond the 6 year please contact your local AGS office for assistance e Next Business Day delivery not applicable for all countries please check availability with your local AGS office e Extended Warranty does not cover failure due to improper customer commissioning or Start Up improper operation or use of the equipment lac
74. and Before You Call Guidelines Before you call Before you call make sure that you have taken these steps to try to solve the problem yourself AGS Product Guide Legendary Reliability _ Check all cables to make sure that they are connected _ Check the power switches to make sure that the system is turned on _ Use the troubleshooting information in your system documentation and use the diagnostic toals that come with your system _ Go to the APC Support Web site at hitpcwww ape com support to check for technical information hints ips and new device drivers _ Use an APC discussion forum on the APC Web site to ask questions Using the documentation nformaton about your APC system and preinstalled software if any is available in the documentation that comes with your system That documentation includes printed manuals online manuals README files and help files See the troubleshooting information in your system documentation for instructions for using the diagnostic programs The troubleshooting information might tell you that you need additional or updated device drivers or other software APC maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates To access these pages go to http Wwwvw apc com support and follow the instructions Getting help and information from the World Wide Web On the World Wide Web the APC Web site has up to date info
75. and regulations Start up of the DCN power system in accordance with relevant APC procedures Set all voltage levels and alarm thresholds Check operation of all alarms Record all static readings Train customer support staff on basic operation of the DCN power system The Start Up Service is available in two configurations e Performed on a 5 x 8 basis within normal business hours e Performed on a 7 x 24 basis may be performed outside normal business hours including nights weekends and holidays Benefits to Customer e Assurance of proper and safe installation e Local and national code compliance e The DCN power system will be performing to manufacturer specifications e Training of support staff on proper use Important points e Separate contracts must be purchased for each separate DC system e Please allow for a two week lead time in service scheduling e Does not include cables electrical installation or wiring e Unit must be kept in an environment that adheres to manufacturer specifications APC Global Services Selector http www apc com support service WSTRTUP5X8 DC xx WSTRTUP7X24 DC xx Rev 8 11 18 2003 Legendary Reliability APCGlobalServices 1 Year On Site Service DC Network Solutions Quick on site support for mission critical environments This service offering from APC includes tyear on site repair service on DCN power systems System cabinets racks labor and travel are all included in the on site service c
76. anty Start Up Service Onsite Service Preventive Maintenance Visit Important notes Must purchase one service contract per system external battery system Maximum of ten years of coverage from manufacture date available Extended service contracts must be purchased before expiration of factory warrant AGS Product Guide Arc Legendary Reliability DC Network Solutions Sales Scopes of Work Rev 8 10 7 2003 APC GlobalServices Start Up Service DC Network Solutions Ensure proper Start Up and functionality of DCN Power Systems APC s Start Up Service provides customers with APC Authorized Personnel to check the installation and ensure proper Start Up of DCN Power Systems APC will energize and check functionality of the system in all modes to ensure compliance with stated technical specifications In all cases the system must be electrically installed prior to the Start Up APC will guarantee that the system is installed and operating according to APC standards and specifications e Perform visual and mechanical inspection of DCN power equipment and associated internal batteries if applicable e Verify o Wiring is correct o All electrical wiring to and from the APC DCN supplied equipment complies with all local and national electrical codes and regulations o All electrical wiring to and from the APC DCN supplied equipment complies with all local and national electrical fire building and mechanical standards codes
77. anty that accompanies new Product 6 To the extent permitted by local law should any unforeseen action by a local or national government regulatory agency or other body with similar official powers cause a material increase in the cost to APC of performing its obligations under any existing Entitlement APC reserves the right to similarly pass any such increases through to Customer APC shall be entitled to delay performance of its obligations under this Entitlement to the extent that it is prevented from hindered or delayed in performing its obligations due to any circumstances beyond its reasonable contro including but not limited to strikes lock outs accidents war fire reduction in or unavailability of power breakdown in machinery shortage of parts or materials from normal sources of supply acts of God flood acts of violence acts of terrorism or other similar event i ability APC will reimburse Customer for personal injury or property damages directly caused by negligence of APC its employees service providers or agents APC Services APC warrants that services performed under an Entitlement will be performed in accordance with recognized professional standards Should APC s services fail to comply with such standards APC will re perform such deficient services at no cost APCs liability for any and all claims arising out of or in connection with its warranty hereunder shall be limited to those claims of which APC has received w
78. at the same time as the power system Preventative Maintenance Visit whenever applicable e Available for APC approved batteries only Power Battery C amp D EnerSys GNB Exide Douglas Hawker and Panasonic e Not applicable for Vented Lead Acid wet cell batteries Please contact AGS for assistance e Separate contracts must be purchased for each external battery string APC Global Services Selector http www apc com support service WXBTPMV5X8 DB xx WXBTPMV7X24 DB xx AGS Product Guide teow Legendary Reliability DC Network Solutions Service SKUs APCSKU gt Description Product Based Services Extended Warranty WEXTWAR1YRDC 10 WEXTWARIiYR DC 11 WEXTWAR1YRDC 12 WEXTWAR1YRDC 13 WEXTWAR1YRDC 14 1 YEAR EXTENDED WARRANTY 1 YEAR EXTENDED WARRANTY 1 YEAR EXTENDED WARRANTY 1 YEAR EXTENDED WARRANTY 1 YEAR EXTENDED WARRANTY WEXTWAR1YRDC 15 1 Year Extended Warranty WEXTWAR1YRDC 16 1 YEAR EXTENDED WARRANTY Installation Services During Normal Business Hours WSTRTUP5X8 DC 10 Start Up Service 5X8 WSTRTUP5X8 DC 11 START UP SERVICE 5X8 WSTRTUP5X8 DC 12 START UP SERVICE 5X8 WSTRTUP5X8 DC 13 START UP SERVICE 5X8 WSTRTUP5X8 DC 14 START UP SERVICE 5X8 WSTRTUP5X8 DC 15 START UP SERVICE 5X8 WSTRTUP5X8 DC 16 START UP SERVICE 5X8 Installation Services Outside Normal Business Hours WSTRTUP7X24 DC 10 START UP SERVICE 7X24 WSTRTUP7X24 DC 11 START UP SERVICE 7X24 WSTRTUP7X24 DC 12 START UP SERVICE 7X24 WST
79. attery Start Up allows the customer to schedule the visit outside normal business hours including nights weekends and holidays Benefits to Customer e Assurance of proper installation e Assurance that the batteries will be performing according to manufacturer specifications e Establishment of base line data for warranty purposes Important Points e Available for external batteries for DCN systems only e Available for APC approved batteries only Power Battery C amp D EnerSys GNB Exide Douglas Hawker and Panasonic For other batteries contact AGS for assistance Not applicable for Vented Lead Acid wet cell batteries Please contact AGS for assistance Does not include any wiring Requirements Must purchase Start Up Service for the DCN system Battery Start Up Service will be performed in conjunction with the DCN power system Start Up Please allow for a two week lead time in service scheduling e Batteries must be kept in an environment that adheres to manufacturer specifications APC Global Services Selector http www apc com support service WXBTINS5X8 DB xx WXBTINS7X24 DB xx Rev 7 10 7 2003 Legendary Reliability APCGlobalServices External Battery On Site Service DC Network Solutions On site support for external battery solutions This service offering from APC includes 1 year on site repair service on external battery solutions to ensure optimal battery lifetime and performance The service includes 1 Year On s
80. be no dispatch of an APC Authorized FSE to the customer facility Parts labor and travel are included in this entitlement Customer calls recemved by APC Technical Support will result in a Field Service Engineer arming at the customer location by 5 00PM local tme the next calendar day Next Day On site Service does not mean or imply that APC will repair or replace the effected system within a specified time of a customer call to technical support reporting a problem or error Nor does it mean or imply that parts to repair the affected system will be delivered within the On Site service time frame In order to expedite repair on affected systems it is highly recommended that the customer purchase a Spare Parts Kit to remain on location with the specified unit Purchase of a Spare Parts Kit increases the likelihood that necessary parts are immediately available ta the APC authorized engineer assigned to repair the system Any equipment bearing seria numbers other than those listed on the entitlement certificate are not covered under an on site service entitlement and will not be offered services under the definition listed above Should service be required on any equipment bearing serial numbers other than those listed on the entitement certificate service will be available on a time and materials basis at the rate available on that day The On Site Service contract must be purchased before the expiration of the standard factory warranty In order to r
81. cables e The customer will be responsible for the shut down of all network components to be migrated APC Global Services Selector http www apc com support service WITS WITC WITSC Rev 5 11 7 2003 Legendary Reliability APCGlobalServices Thermography Service Maximize system uptime through Predictive Maintenance The Thermography Service is a predictive maintenance service designed to reveal any unusual temperature variance hot spots within the InfraStruXure solution For one day a thermographic engineer will conduct temperature readings on equipment found throughout your facility breakers transformers UPS racks etc using a FLIR 595 Infrared Camera From these readings a report will be created and delivered listing recommended corrective actions that need to be taken By converting invisible heat energy into a visible picture of your equipment under typical working conditions the infrared Thermography scan will expose hot spots within your racks and components that are overloaded or at increased risk of failure The result is that Thermography service will provide you with the knowledge to proactively determine a plan of action and thus give you the power to avert problems before they happen Because infrared Thermography utilizes a non intrusive methodology this testing is a real life evaluation unlike conventional maintenance services When used in conjunction with a conventional Preventative Maintenance inspection it en
82. calation Process APC has a well defined escalation process that is in place to assure proper and timely escalation and resolution in case of a critical failure that would require more than dispatch of a Service Technician Escalation Process For AGS Contracted Customers o Internal APC Time Line APC Customer contacts APC Global Services Technical Support Escalation u Field Service O 4 Hours Of FSE Arrival AGS Technical Support Engineer troubleshoots with the customer and then resolves or determines a site visit is required and dispatches a Field Service Engineer Case Severity Low If the problem is not identified the APC Global Services Tiger Team is contacted to assist in the resolution The AGS Operations Manager and AGS Regional Manager are informed of site details and status AGS Managemen Case Severity Medium If the problem is not resolved an AGS Tiger Team member is dispatched to the site to finalize the resolution The AGS Director Enterprise Solutions and Service Division GM Enterprise Sales Group GM and Customer DM are informed of site details and status 4 8 Hours Of FSE Arrival APC Senior Managemen Case Severity Critical 8 48 Hours Of If the unit is not on line within 48 hours APC will offer to replace the unit at no cost ESE Arrival to the customer The AGS Director contacts APC CEO so that the APC CEO can APC CEO discuss the resolution with the customer Rapid re
83. cations for increased availability Important Points Start Up Service is available for 7 x 24 scheduling Allow for a two week lead time in service scheduling Electrician must be present to land wires from main distribution panel to the Power Distribution Unit of the solution APC does not cut any holes in the tiles walls or floors associated with installation of any system A safety barrier will be required any time energized electrical conductors bus bars or terminals are exposed Unit must be kept in an environment that adheres to manufacturer specifications APC Global Services Selector http www apc com support service WSTRTUP5X8 P X xx WSTRTUP7X24 P X xx Rev 6 11 18 2003 Legendary Reliability APCGlobalServices 1 Year On Site Service Symmetra PX Quick On Site Support for mission critical data centers This servi ce offering from APC includes 1 Year On Site repair service on the APC Symmetra PX Solution and 7 x 24 Telephone Technical Support Parts internal batteries if applicable labor and travel costs are all included The On Site Service from APC is available in three different configurations that allow the customer to determine how quickly APC should arrive on site for an unscheduled visit or emergency situation e 1 Year Next Business Day On Site Service APC will provide authorized personnel on site next business day The next business day is defined as the next day during normal business hours The service req
84. ce WPMV5X8 DC xx WPMV7X24 DC xx Rev 7 10 7 2003 Legendary Reliability APCGlobalServices External Battery Start Up Service DC Network Solutions External battery Start Up for DC systems The External Battery Start Up Service provides customers with APC Authorized Personnel to energize ihe battery and check that the operation of the battery system is in compliance with manufacturer specifications The External Battery Start Up Service will be performed in conjunction with the DC power system Start Up The Start Up will include the following Check the mechanical and physical integrity of the battery system Check the electrical wiring of the battery system Physical check of each battery cell or module Documentation of all pertinent data including serial and batch numbers and date codes Check open circuit voltage of each battery cell or monoblock Connection of power to the battery from the power system Creation of base line data such as temperature and charge current Setting correct float and equalize voltages and measurement of individual cell voltages e Measurement of power system voltage drop e Measurement of ohmic resistance of each individual cell or monoblock The scheduling of External Battery Start Up Service depends on the scheduling terms defined in the DCN system Start Up contract which is available in two configurations e Performed on a 5 x 8 basis within normal business hours e Performed on a 7 x 24 basis The b
85. ce for coverage in your area APC Global Service Selectorhttp www apc com support service WONSITExxx A X xx Rev 4 4 13 2004 Legendary Reliability APCGlobalServices Preventive Maintenance Service NetworkAIR Your best defense against downtime The Preventive Maintenance Service provides 1 year of preventive maintenance on precision cooling equipment to ensure proper operation over time and to ensure the equipment is performing to stated specifications The Preventive Maintenance Service is available in three basic schedules Monthly Quarterly Semi Annually The Preventive Maintenance Service will include the following scopes of work On a Monthly basis M e Check belts filters Outside Heat Exchanger humidifier and unit operation Visually inspect refrigerant level if applicable Visually inspect for refrigerant leaks or water glycol system for leaks Verify proper condensate removal from drain pan condensate pump Check temperatures for chilled water supply if applicable Verify cleanliness of the Outside Heat Exchanger clean if required Confirm ability to maintain temperature and humidity set points Verify main control voltages are within design parameters Review alarm history and investigate logged alarms On a Quarterly Basis Q e All services included in the monthly checklist plus o Check and lubricate bearings if applicable Check compressor operation Check amperages Check condenser operation Check motor m
86. chased Service __ separately or as a package with the Cable Management Professional Service WITSC APC Global Services will cover all the logistics and labor needed to complete the process with minimal downtime Provides an APC Professional Service Engineer to be onsite to install organize and label all power and data Cable cables within APC rack solutions APC Professional Service Engineers will install all network components Management according to a plan that has been pre approved by the customer The Cable Management Professional Professional Service can be purchased separately or as a package with the Server Migration Professional Service Service WITSC APC Global Services will cover all the logistics and labor needed to complete the process with minimal downtime while utilizing a fully tested cable management system for a professional look and feel WXBTPMV Needs Assessment Professional Service Levels wpRed__1 283 WITS SZ gt lt oo UJ 2 o a 6 z s U lt WITC AGS Product Guide Legendary Reliability Provides an APC Professional Service Engineer to be onsite to install APC software and accessories on defined systems The engineer will also configure APC software and software accessories per customer requirements configure IP addresses and network settings provided by the customer validate UPS and accessory operation ping APC networked products and perform functional test per customer reques
87. cks in order to cover the installation of troughs and ladders 18 How do I incorporate services for non APC racks that need to be incorporated into the ISX solution As mentioned above for any non APC racks that require whips and ladders or troughs you will need to purchase the appropriate quantity of WASSEM1 3R P X 10 SKUs This will cover the installation of any APC accessories into non APC racks 19 Why can t I order WASSEM1 3R PX 10 by itself The price of the WASSEM1 3R P X 20 SKU does not include the cost of travel Therefore in order to purchase this SKU you must first purchase a SKU that does include the cost of travel such as WASSEM1 5R P X 20 or WASSEMUPS3R SY 00 AGS Product Guide Arc Legendary Reliability InfraStruXure Sales Scopes of Work Rev 6 04 19 2004 APC GlobalServices Legendary Reliability Assembly and Start Up Services InfraStruXure Single Phase Delivers the vital resources expertise and tools needed to quickly and efficiently implement your InfraStruXure Solution APC s Assembly and Start Up Services provide customers with APC authorized service personnel to properly unpack inspect position and assemble all components of the InfraStruXure Solution in preparation for final input wiring and system Start Up APC authorized personnel will perform a visual inspection of all components to ensure that all equipment required on the CTO report has been received and is undamaged In addit
88. d factory warranty In order to renew an on site service entitlement the customer must purchase and cause to be performed a minimum of 1 Preventive Maintenance visit per year 1 Year On Site Service Next Business Day Response Time This service provides lye ar on site service on APC hardware only An APC Authorized Engineer will arive on site during the next business day to diagnose or repair APC hardware Determining the necessity of a service visit is the sole responsibility of APC If APC determines that a service visit is not required to diagnose or repair the equipment in question there will be no dispatch of an APC Authorized FSE to the customer facility Parts labor and travel are all included in this entitlement The response time for on site service calls is Next Business Day Business days are defined as Monday through Friday SAM to 5PM local time Customer calls received by APC Technical Support wil result in a Field Service Engineer arriving at the customer location by 5 00PM local time ine next calendar business day Next Business Day On Site Service does not mean or imply that APC will repair or replace the effected system within a specified time of a customer call to technical support reporting a problem or error Nor does it mean or imply that parts to repair the affected system will be delivered within the On Site service time frame In order to expedite repair on affected systems it is highly recommended that the customer p
89. d holidays e 1 Year Next Business Day On Site Service o If deemed necessary APC will provide authorized personnel on site next business day Next business day is defined as Monday through Friday 9am to 50m excluding holidays e 1 Year On Site Service with Best Endeavor Response o If deemed necessary APC will provide authorized personnel on site on a best endeavor response basis during normal business hours Benefits to Customer e Frees customer resources to concentrate on core business objectives e Varying levels of response time to meet customer s needs e Security for quick response in an emergency situation Important Points e On Site Service not available in all locations Please consult your local AGS representative for availability e Must purchase one On Site Service contract per unit e Separate On Site Service contracts must be purchased for external batteries e In order to renew or reinstate an on site service entitlement a minimum one 1 Preventive Maintenance Visit must be purchased and performed per year e f external battery contract is not purchased for external battery coverage any site visits caused by external batteries will be billed at current APC rates APC Global Service Selectorhttp www apc com support service WONSITExxx SL xx Rev 7 04 09 2004 APC GlobalServices Legendary Reliability Preventive Maintenances Visits Silcon Series Your best defense against downtime The Preventive Maintenance V
90. d security against unplanned outage of critical systems Optimized capital expenditures by increasing the lifetime of your data center infrastructure Preventive Maintenance Visit available on a 7 x 24 basis for mission critical applications Important Points Includes labor and travel expenses Does not include repair parts Allow a two week lead time in service scheduling This service can be ordered as a stand alone visit or in conjunction with any service agreement from APC Additional visits can be purchased for the same system if more than one Preventive Maintenance Visit per year is desired APC Global Services Selectorhttp www apc com suppori service WPMV7X24 P X xx AGS Product Guide Legendary Reliability Symmetra PX Service SKUs APC Part Number Description Services Extended Warranty WEXTWAR1YRPX 21 WEXTWAR1YRPX 23 WEXTWAR1YRPX 31 WEXTWAR1YRPX 33 WEXTWAR1YRPX 34 Installation Services 1 Year Extended Warranty for 1 Year Extended Warranty for 1 Year Extended Warranty for Symmetra 80kW 1 Year Extended Warranty for External Battery Frame 1 Year Extended Warranty for Remote Distribution Panel Symmetra 40kW UPS External Battery Frame Pm aed al ai ee ej e e ej e ei WSTRTUP7X24 PX 11 Start Up Service 7x24 for UPS and up to 3 NetShelters WSTRTUP7X24 PX 21 Start Up Service for 1 Symmetra 40kW UPS and or 1 PDU WSTRTUP7X24 PX 23 Start Up Service 7X24 for 1 External Battery Frame for Symme
91. ditioning solutions for small rooms and data closets CM Ceiling Mount Precision Air Conditioning Services available PA Extended Warranty and Assembly Service CM Start Up Service Compressor Extended Warranty Onsite Service response times dependent upon regional availability and Preventive Maintenance Important notes PA1000 Factory standard warranty only PA4000 Must purchase one extended warranty per product assembly covers up to 2 units Maximum of up to three years of coverage from manufacture date available Extended warranties must be purchased before expiration of factory warranty CM Start Up Service upgrades standard one year factory parts warranty to one year Onsite Service Preventive Maintenance required to qualify for Onsite Service entitlement Arc Legendary Reliability AGS Product Guide CoolingSolutions Data Center amp Facility Air Conditioning NetworkAIR FM The world s only computer room air conditioning system built on twenty first century technology NetworkAlR IR The world s only computer room air conditioning system with horizontal airflow for in row operation NetworkAIR AFX Floor Mount Precision Air Conditioning for environmentally sensitive equipment areas NetworkAIR CW Floor Mount Precision Air Conditioning using chilled water Capacities NetworkAIR FM from 35 50kW in air water glycol economizer and multi cool models NetworkAIR IR 40kW chilled water configu
92. duct is allowed APC will arrange to have APC authorized service personnel dispatched to the Product location to repair or replace the Product at the discretion of APC Exclusions APC shall not be liable under the Warranty if its testing and examination discloses that the alleged defect in the product does not exist or was caused by your or any third person s misuse negligence improper installation or testing unauthorized attempts to repair or modify or any other cause beyond the range of the intended use or by accident fire lightning or other hazard THERE ARE NO WARRANTIES EXPRESSED OR IMPLIED BY OPERATION OF LAW OR OTHERWISE OF PRODUCTS SOLD SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE THE APC EXPRESS WARRANTIES WILL NOT BE ENLARGED DIMINISHED OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF APC RENDERING TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES THE WARRANTIES SET FORTH ABOVE CONSTITUTE SOLE LIABILITY OF APC AND YOUR EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES APC S WARRANTIES EXTEND ONLY TO YOU AND ARE NOT EXTENDED TO ANY THIRD PARTIES IN NO EVENT SHALL APC ITS OFFICERS DIRECTORS AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OR INDIRECT SPECI
93. e Extended Warranty 01 02 03 04 05 06 07 08 09 10 Lifespan Years Recommended Extended Warranty Charge UPS and or Charge UPS EX AGS Product Guide Legendary Reliability Recommended SmartUPS RT Services Cycle l l ee ee ee ee l Suggested Financial Depreciation Period Available On Site Repair Service upgrade Available Start Up 01 02 03 04 05 06 07 08 09 10 Years Available Start Up Recommended for Hard Wired Installations AGS Product Guide Legendary Reliability APC Back UPS and Smart UPS Series Limited Factory Warranty American Power Conversion APC warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase Its obligation under this warranty is limited to repairing or replacing at its own sole option any such defective products To obtain service under warranty you must obtain a Returned Material Authorization RMA number from customer support Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem enc
94. e solution aimed at maximizing data center uptime by ensuring that the InfraStruXure components are performing to defined technical and environmental specifications Verify that system environment is within specified conditions Verify proper airflow of fans Check system event log for any alarm entries and record logs Check all power terminals of system under load Check all remaining termination points Verify accuracy of System Bypass display voltage and current to the UPS Verify accuracy of System Bypass display voltage and current to the PDU if applicable Check random battery bus connection temperatures Visual inspection of the InfraStruXure solution assuring that all power wires are properly seated and undamaged Check proper torque of power connections Test internal static bypass and service bypass operation if applicable Battery verification test Clean all dust and debris from system Perform any outstanding service bulletins Benefits to Customer Ensure availability through preventive maintenance Assurance that UPS system will be performing according to manufacturer specifications Optimized capital expenditures by increasing the lifetime of your data center infrastructure Important Points NNN N NN N External battery systems require purchase of separate Preventive Maintenance agreements Preventive Maintenance Visit is available for 7 x 24 scheduling Includes labor and travel expenses Does not include repair
95. e particular site ltems included in the standard report APC and Customer Contact Information Executive Summary Site Description Existing Power Back up Equipment Proposed New Power Back up Equipment Electrical Requirements necessary for Power Protection Solution Constraints such as floor loading and building access Floor Plan Sketch Digital Photographs Additional items which may be included in a customized report e Professional CAD drawing of room e One line Electrical Diagram Benefits to Customer e Measure actual power consumption of electrical loads to ensure proper UPS sizing Discover Power Quality or grounding issues prior to a UPS solution Determine exact electrical requirements necessary for UPS installation Free customer resources to focus on core business function Report template customizable to the customer s needs Important Points e An additional Needs Assessment Service must be purchased for each additional day on site discount applies e APC engineers must have access to all electrical panels and data server rooms e Allow five business days for completed report to be shipped to customer e Scheduling must be arranged two weeks in advance e f branch circuit tracing is required additional SKUs must be purchased for additional days onsite APC Global Services Selector hitp www apc com supportservice WPREPAIR Rev 1 12 6 2004 Legendary Reliability APCGlobalServices InfraStruXure Coo
96. e Arc Legendary Reliability Wiring Closets and Computer Rooms 12 If purchase additional racks after the initial Start Up and Assembly and wish to have them assembled as well which service SKU would purchase For the assembly at a later date you would purchase the WASSEM1 5R PX 20 SKU 13 If I purchase more than an additional 5 You would purchase one WASSEM1 5R P X 20 for the first five and the WASSEM1 3R P X 10 for each group of three additional racks 14 What if only want to have the Start Up performed The Start Up has been rolled into the Assembly Therefore it would still be the WASSEMUPS 3R XX 00 service 15 Does the Start Up and Assembly Service include extended run batteries for my ISX Single Phase Solution Assembly of Symmetra Rack Mount XR External Batteries is included in this service However the assembly of Symmetra XR Towers is not included Racks 16 How can I purchase on site services or extended warranties for racks and rack accessories These services are not available for racks Racks and rack accessories that are part of an ISX solution will be covered by the on site service contract for the UPS PDU system 17 Does rack assembly service include the installation of my other non APC equipment This service covers APC racks and accessories only However if the solution contains non APC racks with overhead distribution the customer will be charged assembly services for each of the non APC ra
97. e Contacts can be found in the back of the binder Thank you for choosing APC Global Services We look forward to handling all of your service needs AGS Product Guide Legendary Reliability TABLE OF CONTENTS How to download Service Sales Scopes of work 1 Back UPS amp Smart UPS 2 Matrix amp Symmetra 3 Silcon 4 Smart UPS VT and AIS 5 Symmetra PX and Symmetra MW 6 NetworkAlR 7 Power Generation Systems 8 DC Network Solutions 9 Professional Services 10 InfraStruXure 11 APC Terms amp Conditions 12 Product Quality 13 Customer Satisfaction 14 Contacts 15 Appendix A Commonly Used APC Terms and Abbreviations 16 Appendix B Sales Tools Examples and Cheat Sheets 17 AGS Product Guide A Legendary Reliability How to download Service Sales Scopes of Work from APC s Website AGS Product Guide Legendary Reliability How to download Service Sales Scopes of Work from APC s Website In order to view a Scope of Work for a service product you must first choose a hardware product to be serviced You can do this by using the Service Selector on the Services tab off of our main site Simply choose the product family and model number of the unit you for which you require service All available service options will be listed along with a part number and pricing To view the Scope of Work simply click the appropriate service description and choose Scope of Work at the bottom of the page To vie
98. e Solutions input point e Acquire and qualify electrical contractors e Manage and coordinate scheduling of work e As the customers direct contact act as liaison with customer g customer s appointed project manager and contractors vendors consultants and industry related engineering firms e Supply contractor s with necessary documentation and installation guidance as required to o Complete all required conduit and wiring into the APC UPS or PDU equipment o Supply and install a properly sized disconnect or circuit breaker This service can be ordered in several predetermined length categories in Ft for the particular input voltage required as listed below 1 to 50 51 to 75 76 to 100 101 to 150 150 to 200 Benefits to Customer e Assures proper input wiring installation e Frees customer resources to concentrate on core business objectives e Assures scheduling coordination between Customer APC and contractors to avoid possible delays Important Points e All input distances greater than 200 feet are available by quote only m e Input distances are actual measurements from electrical supply to InfraStruXure Solution including up walls across ceilings etc Not to be measured by eye Contact your Local APC Global Services Group for more details and pricing APC Global Services Selector http www apc com support service WPRJ ISX XXXX XX Rev 4 10 31 2003 Legendary Reliability APCGlobalServices 1 Day Onsite Bas
99. e customer with basic insurance extending ihe factory warranty of ihe unit as defined in ihe user manual for 1 or 3 years With either of these programs the customer is guaranteed next business day delivery of parts or unit to the customer s site at no extra charge throughout the entire standard factory and extended warranty period These APC Extended Warranty programs can be purchased anytime while the UPS is still within its original factory warranty period The 3 year Extended Warranty is offered at a substantial savings over one year extensions e 1or3 year Extended Warranty with next business day shipment of parts or unit e 7 x 24 Telephone Technical Support Benefits to Customer e Low cost basic insurance providing peace of mind in the unlikely even of a failure e Assurance of quick delivery of parts or new unit increasing uptime e No additional shipping costs Important Points e Must be purchased before expiration of factory warranty e The 1 or 3 Year Extended Warranty can be purchased to provide a maximum of 3 years coverage beyond factory warranty APC Global Services Selector http www apc com support service WEXTWAR1YR xx xx WEXTWAR3SYRF xx xx Rev 9 04 6 2004 APC GlobalServices Legendary Reliability Start Up Service Back UPS Smart UPS and Smart UPS RT Quick Start Up and easy operation of Back UPS Smart UPS amp Smart UPS RT The Back UPS Smart UPS and Smart UPS RT product seri
100. e in such applications The term ife support device includes but is not limited to neonatal oxygen analyzers nerve stimulators whether used for anesthesia pain relief or other purposes autotransfusion devices blood pumps defibrillators arrhythmia detectors and alarms pacemakers hemodialysis systems peritoneal dialysis systems neonatal ventilator incubators ventilators for adults and infants anesthesia ventilators infusion pumps and any other devices designated as critical by the U S FDA Hospital grade wiring devices and leakage current protection may be ordered as options on many APC UPS systems APC does not claim that units with these modifications are certified or listed as hospital grade by APC or any other organization Therefore these units do not meet the requirements for use in direct patient care APC AGS Product Guide Legendary Reliability APC Product Quality AGS Product Guide Legendary Reliability Product Quality APC strives to deliver the highest quality product by documenting and maintaining controlled manufacturing processes These processes include the following Defect Correction and Avoidance Process DCA Process The APC Defect Correction and Avoidance Process uses data collection and failure analysis to drive a ZStep Corrective Action process This process provides effective and team oriented root cause analysis and defect prevention DCA Mission Statement To identify and re
101. e performing to specifications for increased availability Important Points e Scheduling hours of the Battery Start Up Service depend on the scheduling hours that are defined in the UPS Start UP Agreement as these two services will be performed on the same day whenever applicable e Available for APC approved batteries only Johnson Controls Power Battery C amp D Yuasa Exide Chloride and Panasonic e One External Battery Start Up Service must be purchased for each external battery cabinet e Not applicable for Vented Lead Acid wet cell batteries Contact AGS for assistance e If APC supplied cables cannot be used due to positioning of UPS and battery then battery connections are not covered as part of this service e Batteries must be stored in environmental conditions that adhere to manufacturer specifications e Allow two weeks lead time in service scheduling APC Global Services Selector http www apc com support service WXBTSTRTUP BT xx Rev 10 10 29 2004 APC GlobalServices Legendary Reliability External Battery On Site Service APC Silcon Series The right people the right place the right time The External Battery On Site Service provides customers with a 1 year maintenance agreement on external battery solutions to ensure optimum battery lifetime and performance This service includes 1 year of On Site Repair Service on APC approved external batteries Replacement batteries labor and travel expenses are covered u
102. e provides customers with an onsite visit to transition their servers to their new APC racks as well as organizing and labeling the cables within the racks APC Professional Services Engineers will install all network components according to a plan that has been pre approved by the customer APC will help plan rack configuration and perform the actual server migration and cable management off hours and on the weekends APC Global Services will cover ALL the logistics and labor needed to complete the process with minimal downtime while utilizing a fully tested cable management system for a professional look and feel e 7x 24 Scheduling allows for minimal impact on customer s day to day operations e Hook and Loop tags ties and 3 foot power cords are included in the quote price e All travel and related expenses are included in the quote price Benefits to Customer e Applies to new or existing networks e Customer resources freed to concentrate on core business focuses e Installed by industry experienced project professionals e Ensures correct installation of network components extending the life of the products e Maximizes interior rack cooling hot isle cold isle Important Points e The Server Migration Cable Management can be purchased separately or as a total solution e This service is billed on a per rackmountable device basis e The customer will be responsible for purchasing all network cables including but not limited to cat5 and KVM
103. ector http www apc com support service WASSEM AX 1 2 Rev 4 10 25 2004 APC GlobalServices Legendary Reliability Assembly amp Start Up Service Rack Air Removal Unit and Rack Air Distribution Unit Delivers the vital resources expertise and tools needed to quickly and efficiently implement your NetworkAIR Rack Air Removal Unit APC s Assembly amp Start Up Service provides customers with APC authorized service personnel to install and ensure proper Start Up of the NetworkAIR Rack Air Removal Unit APC will install energize and check functionality of the system in all modes of operation to ensure compliance with stated technical specifications In all cases power must be connected to the rack and the UPS system must be in operation prior to Start Up of the Rack Air Removal Unit APC will verify that the system is installed and operating according to APC standards and specifications e Visually inspect set up of equipment in accordance with the installation manual Mounting and installation of the Rack Air Removal Unit if not installed from factory Verify rotation of fans Configure and verify settings and alarms Set up of remote monitoring via the APC Environmental Management System if applicable Mount duct kit if applicable Mount smoke detector kit if applicable e Train customer support staff on basic operation of the equipment Benefits to Customer e Assurance of proper installation and Start Up of the equipment e
104. ects in material and workmanship for a period of one 1 year from date of shipment Battery functionality is typically impacted by age and environmental conditions and therefore certain requirements must be met by the end user Failure to adhere to these requirements may put the battery warranty at risk APC supplied batteries must always be kept whether stored or installed in a climate controlled environment and should be re charged at a minimum of every three 3 months The battery environment must be free of excessive moisture construction dirt corrosive elements or other contaminants The temperature range must be maintained at 0 to 25 C 82 to 77 F APC must be notified immediately upon suspicion of possible battery defects and be subsequently given authority to inspect any sites containing potentially defective batteries If APC determines its supplied batteries to be defective due to materials or workmanship APC will repair or replace those batteries at its option F O B factory without charge Should the warranty period be extended as a result the warranty becomes pro rated APC encourages customers to charge batteries a minimum of every three 3 months throughout their life in situations where no automatic charging takes place APC shall not be liable under this warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by the purchaser s or any third person s mi
105. eded Labor and travel expenses are included THIS SERVICE DOES NOT INCLUDE replacement parts If itis discovered that parts are needed at the time of a PM visit and the unit is not covered by either factory warranty or an alternate extended services entitlement that does cover parts the customer may purchase parts at standards rates External Battery Preventive Maintenance Service This service provides a single site visit to examine the status and health of installed external batteries Customers wanting additional site visits must purchase additonal visits at standard rates The service is available for APC approved external batteries only External batteries will only be APC approved if they were installed and started up as part of an APC authorized installation An APC Authorized Engineer will perform a visual and electronic inspection of hardware to ensure that the system is performing to all defined technical and environmental specifications and will make adjusiments as needed Labor and travel expenses are included THIS SERVICE DOES NOT INCLUDE AGS Product Guide Legendary Reliability replacement parts If it is discovered that parts are needed at the time of a PM visit and the unit is not covered by either factory warranty or an alternate extended services entitlement that includes parts the customer may purchase parts at standards rates This service is not applicable to wet cell batteries or non APC supplied batteries
106. ems for 1 year from the date of start up or 18 months from the shipping date of the system This warranty only covers the cost of the part and not the labor for installation Warranty parts requests need to have specific unit information serial number model number job number to allow proper identification and processing of the warranty part transaction A purchase order may be required to issue any warranty part An invoice will be sent once a parts order is filled and shipped to the field You have 30 days to return a part to APC After 30 days the warranty invoice will be outstanding and payment of the invoice will be expected in full Return authorization documentation will be sent with any replacement part This documentation must be sent back with the defective part to APC for proper identification of the warranty return Mark the warranty return number on the outside of the package After the part has been received at APC APC will determine the status of the credit based on an examination of the returned part Parts that are damaged from lack of maintenance mis application improper installation shipping damage and acts of man nature will not be covered under the parts warranty For any warranty parts request received before 1 00 PM EST the part will be shipped Same Day Standard Ground delivery Any costs associated with Next Day or Airfreight will be the responsibility of the party requesting the part Return freight of warranty parts
107. enew an on site service entitlement the customer must purchase and cause to be performed a minimum of 1 Preventive Maintenance visit per year 1 Year On Site Service 4 Hour Response Time This service provides 1 year of on site service for APC hardware only An APC Authorized Engineer will arrive at the customer s facility within 4 hours of the time that it is determined a service visit is necessary to diagnose or repair the APC equipment covered under this entitlement Determining the necessity of a service visit is the sole responsibility of APC If APC determines that a service visit is not required to diagnose or repair the equipment in question there will be no dispatch of an APC FSE to the customer facility The cost of parts labor and travel are all covered under this entitlement With the purchase of an On Site Service contract the customer must purchase and cause to be performed a minimum of 1 Preventive Maintenance visit per year 4 Hour On Site Service DOES NOT mean or imply that APC will repair or replace the affected system within 4 hours of a customer call to technical support reporting a problem or error Nor does it mean or imply that parts to repair the affected system will be delvered within 4 hours of the same call In order to expedite repair on affected systems it is highly recommended that the customer purchase a Spare Parts Kit to remain on location with the specified unit Purchase of a Spare Parts Kit increases the likelihood
108. eries Allow 2 weeks lead time for service scheduling Does not include cables electrical installation or wiring APC authorized Start Up Service is a requirement for full warranty to apply on Silcon systems Without Start Up Service factory warranty coverage is parts only e Unit must be kept in an environment that adheres to manufacturer specifications APC Global Services Selector hitp www apc com supportservice WSTRTUP5X8 SL WSTRTUP7X24 SL Rev 7 04 6 2004 Legendary Reliability APCGlobalServices 1 Year On Site Service Silcon Series The right people the right place the right time This service provides APC authorized service personnel at the customer s location within a specified period of time This service offering includes parts internal batteries if applicable labor and travel The On Site Service from APC is available in four different configurations that allow the customer to determine how quickly APC should arrive on site for an unscheduled visit or emergency situation e 1 Year 4 Hour Response On Site Service o For mission critical environments that require immediate response to service needs Provides authorized personnel on site within 4 hours from the time that APC Technical Support deems an on site visit is necessary This response level includes nights weekends and holidays e 1 Year Next Day On Site Service o If deemed necessary APC will provide authorized personnel on site next day including weekends an
109. ery system No Extended Warranty parts only coverage available 20 discount on scheduled services when purchased for multiple units in same location Purchase of an APC Certified Start Up upgrades factory warranty to include on site service at Best Endeavor Response time AGS Product Guide Legendary Reliability Suggested Silcon Services Cycle Recommended AC DC Capacitor Module replacement schedule Suggested Financial Depreciation Period Included minimum Recommended Recommended Recommended Long Life Battery replacement schedule Preventive Maintenance Schedule External Battery Controller PCB Li replacement Battery replacement schedule schedule AGS Product Guide APC Legendary Reliability APC Silcon Series Limited Factory Warranty APC warrants that the unit when properly installed and commissioned by APC or APC authorized service personnel shall be free from defects in materials and workmanship for a period of 1 year from the date of installation or maximum 18 month after manufacturing In the event that the unit fails to meet the foregoing warranty APC shall for a period of one 1 year repair or replace any defective parts without charge for on site labor and travel if trained amp authorized APC personnel has conducted start up of the unit An APC Start Up Service must be performed completed by APC or APC authorized service personnel or the on site factory warranty wil
110. es from APC have low requirements for operation and maintenance However customers may buy a variety of multiple UPS systems from APC all to be installed and operated as part of a larger power protection infrastructure To install many single phase units is not complicated but it does require a certain amount of time and resources Therefore to free customer resources and to provide peace of mind that smaller but equally vital pieces of the total power protection solution are all working according to specifications APC offers a Start UP Service for these systems APC s Start Up Service provides customers with APC Authorized Personnel to ensure proper Start Up of your Back UPS Smart UPS or Smart UPS RT system APC will energize and check functionality of the system in all modes to ensure compliance with stated technical specifications e Unpack UPS and perform visual inspection e Connect batteries e For Smart UPS and Smart UPS RT series o Install into rack when applicable o Power up the unit and perform a comprehensive diagnostic and self test e Train customer support staff on operation of the unit The Start Up Service is available in two configurations e Service visit performed on a 5 x 8 basis Monday through Friday 9am to 5pm e Service visit performed on a 7 x 24 basis which allows the customer to schedule service outside normal business hours including weekends and holidays Benefits to Customer e Assurance of proper ins
111. es who have fully executed service partner agreements on file with APC Individuals who may have previously been qualified for FSE designation but who no longer work for a company with a fully executed service partner agreement no longer qualify as an APC FSE Assembly Service This service provides an APC Factory Trained Installer to properly unpack inspect position and assemble all components of an InfraStruXure Solution in preparation of final input wiring and system Start Up Labor and travel expenses are included THIS SERVICE DOES NOT INCLUDE electrical or mechanical installation nor does it include Start Up or Commissioning services The APC Factory Trained nstaller will unpack and perform a visual inspection of all components to ensure that all equipment required on the CTO report has been received and is undamaged then will position the equipment within the installation site and install APC components only in rack or frame Customers requiring migration or installation of non APC components must purchase Network Integration Services In addition APC personnel wall remove all packing materials to the customers disposal area or container APC will not arrange for an additional trash pick up from the customer s vendor nor will APC arrange trash removal from an outside company Start Up Service This service provides an APC Authorized Engineer to verify proper wiring of the system energize the APC hardware and provide the customer with a
112. excluding holidays InfraStruXure Base Building Block Equipment Please note that your InfraStruXure Solution may or may not include all of the following Symmetra PX UPS Smart UPS Rack Mount UPS NetShelter VX Benefits to Customer e Factory trained technicians offer faster diagnosis and repair reducing down time e Frees customer resources to concentrate on core business objectives e Varying levels of response time to meet customer s needs e Security for quick response in an emergency situation Important Points e On Site Service not available in all locations Please consult your local AGS representative for availability e Only available if APC Start Up Service has been purchased and completed e Separate On Site Service contracts must be purchased for extended run frames and NetworkAlR FM units e In order to renew or reinstate an on site service entitlement a minimum one 1 Preventive Maintenance Visit must be purchased and performed per year e The On Site Service must be purchased before expiration of unit factory warranty or current APC service program APC Global Service Selectorhttp www apc com support service WONSITExxx P X xx Rev 6 04 19 2004 APC GlobalServices Legendary Reliability Preventive Maintenance InfraStruXure Your best defense against downtime The Preventive Maintenance Visit includes a comprehensive visual environmental and electronic inspection of the InfraStruXur
113. facturer specifications e Optimized capital expenditures by increasing the lifetime of your data center infrastructure Important Points Preventive Maintenance Visit is available for any time scheduling Includes labor and travel expenses Does not include repair parts Allow a two week lead time in service scheduling This service can be ordered as a stand alone visit or in conjunction with any service agreement from APC Additional visits can be purchased for the same system if more than one Preventive Maintenance Visit per year is desired If system cannot be shut down and locked out a minimum of input output terminal block temperatures will be verified by infrared temperature probe If this test determines terminal block temperatures are outside manufacturer tolerances the system will require complete shutdown for corrective action NOTE APC strongly recommends that the system be totally shut down in order to complete a full preventive maintenance check NN NNN N APC Global Services Selectorhttp www apc com support service WINSPEC7X24 SG XX WPMV7X24 SG XX WPMV7X24 AS 00 W1BATREFH SG XX W1COOLREFH SG XX W1BHRPL SG XX AGS Product Guide APC Legendary Reliability APC DC Network Solutions AGS Product Guide Arc Legendary Reliability DC Network Solutions Quick Reference DC Network Solutions Proven reliable DC power system designed for any application Services available Extended Warr
114. formed the start up of the Product Warranty Period In the event that the Product fails to meet the foregoing warranty APC shall repair or replace any defective parts such repair or replacement to be wthout charge for on site labor and travel if APC authorized personnel have conducted start up of the Product An APC Start Up Service must be performed completed by APC authorized service personnel or replacement of defective parts only will be covered APC shall have no liability and no obligation to repair the installed Product if non authorized personnel performed the start up and such start up caused the Product to be defective Any parts furnished under this warranty may be new or factory remanufactured This warranty does not cover circuit breaker resetting loss of refrigerant consumables or preventative maintenance items Repair or replacement of a defective product or part thereof does not extend the original warranty period Non transferable Warranty extends to first purchaser for use This Warranty is extended to the first person firm association or corporation herein referred to by You or Your for whom the APC Product specified herein has been purchased This Warranty is not transferable or assignable without the prior written permission of APC Assignment of warranties APC will assign to you any warranties which are made by manufacturers and suppliers of components of the APC Product and which are assignable
115. gistration Form to APC mim am battery and power module serial numbers are required for symmetra Entitlement registration By mail and drop in the mail postage free or SIEP 2 deliver your Mandatory Entitlement Registration Form to APC By fax and fax to the number indicated on your Mandatory Entitlement Registration Form Online via the Web Go to htfowarranty aoc com or By mail and drop in the mail postage ires or By fax and fax to the number indicated on your Mandatory Entitlement Registration Form Please allow up to seven 7 business days for registration processing 3 General Conditions of Entitlements A The operation of a product in environmental conditions outside the limits specified in the product s accompanying documentaton shall void an Entitlement Entitlements also do not apply where the APC hardware and or software product has been combined with a non APC product that is incompatible with the specifications of the APC hardware and or software product 4 lf in APC s opinion the product fails to meet published specifications and the defect is within the terms of Entitlement the defective part s will be repaired or replaced at the sole option of APC with no charge for parts or service personnel labor Any product or part repaired or replaced pursuant to Entitlement will be warranted for the longer of 30 days or the unexpired portion of the onginal service plan and subject to all terms
116. http www apc com support service WONSITExxx DC xx Rev 7 10 7 2003 Legendary Reliability APCGlobalServices Preventative Maintenance Visit DC Network Solutions Maximize system uptime through preventative maintenance The Preventative Maintenance Visit includes a visual mechanical and electronic inspection of the DCN power system to ensure that the system is performing to all defined technical and environmental manufacturer specifications Each Preventive Maintenance Visit will include Verification that the DCN power system environment is within specified conditions A check of the DCN power system event log for any alarm activity and record log details if necessary Verify the proper operation of fans where appropriate Conduct a thorough visual inspection Conduct an infrared thermal scan of the system Calibration of panel meters Adjustment of voltages where required Ensure correct load sharing of rectifier chargers Clean equipment Check all electrical connections including bonding and grounding conductors Test any local and or remote alarming Record all relevant voltage and current values and any anomalies found The Preventative Maintenance Visit from APC is available in two configurations e Performed on a 5 x 8 basis during normal business hours e Performed on a 7 x 24 basis This service allows the customer to schedule the visit outside normal business hours including nights weekends and holidays Benefits
117. ic Operational Training InfraStruXure Attendees should include managers supervisors and facility personnel who interact with APC s InfraStruXure Solution Note Only qualified personnel should attempt to interact with this equipment Attendees will receive a detailed training of the InfraStruXure system intended to educate the end user qualified and non qualified on basic operator training of the InfraStruXure Solution Upon completion of the training the customer will be able to Follow general safety practices when working with and or around the InfraStruXure Solution Identify the InfraStruXure components Provide a detailed description of the system components Explain general theory of operation Troubleshoot the system by interpreting system faults notifications and alarms via the PowerView display console e Remove and replace hot swappable modules e Operate the InfraStruXure Solution safely and confidently to include power up and total shut down e Identify the services that APC provides for optimal customer awareness and satisfaction A qualified person is one familiar with the construction and operation of the InfraStruXure Solution and the hazards involved Note The customer s InfraStruXure System must be made unconditionally available to the APC technical trainer at the time of the training The nature of the training may consequently place any load at risk and the customer is hereby expected to make arrangements acc
118. ice Upgrades f P WUPGND SL 00 1 Year Next Day Or Site Service Upgrade to Existing On Site Service A WUPG4HR SL 00___ 1 Year Next Day On Site Service Upgrade to Existing On Site Service AGS Product Guide Legendary Reliability U 0 lt D cE lt 0 D 5 er D 9 A M g 5 amp lt O 3 D U e 2 M v v L c m v Preventative Maintenance Visit 5X8 for Silcon 10 20 kW UPS Preventative Maintenance Visit 5X8 for Silcon 30 40 kW UPS Preventative Maintenance Visit 5X8 for Silcon 60 80 kW UPS Preventative Maintenance Visit 5X8 for Silcon 120 160 kW UPS Preventative Maintenance Visit 5X8 for Silcon 240 320 kW UPS Preventative Maintenance Visit 5X8 for Silcon 400 500 kW UPS Preventive Maintenance Outside Normal Business Hours U lt ra Ol x T On h o U lt lt Ol gt lt 00 AD m U lt lt Ol x ia U h no U lt lt O1 x T o m T U U lt lt lt lt O1 O1 X lt QO co WM G mim P a 01 WPMV7X24 SL 10 WPMV7X24 SL 11 Preventative Maintenance Visit 7X24 for Sion 30 40KWUPS WEMV7X24 SL 12 WEMV7X24 SL 13 WEMV7X24 SL 14 WEMV7X24 SL 16 Installation Services Durng Normal Business Hours WXBTINSSX8 BT 10 WXBTINS5X8 BT 11 Silcon External Battery Installation Service 5X8 for Type 2 BT 12 13 BT 14 Icon
119. idays e 1 Year On Site Service with Best Endeavor Response o If deemed necessary APC will provide authorized personnel on site on a best endeavor response basis during normal business hours Benefits to Customer e Frees customer resources to concentrate on core business objectives e Varying levels of response time to meet customer s needs e Security for quick response in an emergency situation Important Points e IMPORTANT Can only be purchased if an APC Start Up Service or pre contract inspection is performed and a quarterly or monthly Preventive Maintenance Service have been purchased e Service does not cover failures due to improper commissioning Start Up improper operation or use of equipment lack of maintenance alterations to original design or a change in location or operating use e LIMITATIONS TO COVERAGE Service does not include scheduling of Preventive Maintenance Visits nor does it cover any field piping repair e This service is available as an upgrade to the standard factory warranty e Multiple services can be purchased up front for multiple year coverage e Can be purchased to provide up to a maximum of 10 years coverage including coverage under factory warranty e Unit must be kept in an environment that adheres to manufacturer specifications e The On Site Service agreement must be purchased before expiration of unit factory warranty e On Site Service not available in all locations Please consult with your local AGS offi
120. ility WONSITEBE SL 11 1900 1 1900 No hidden additional costs possible service escalation to APC freight and importing costs for spare parts etc are all included WXBTONSITE BT 12 1150 1150 TOTAL COST OF REPAIR WITH APC SERVICES 6100 Cost difference between Options A B 3603 69 AGS Product Guide Legendary Reliability Real Examples Cost of Repair without Purchasing APC Service Support Notes OPTION A 3 SL40KGB2 with bad battery strings Parts APC Part Number ERP Qty SL0901419 1 645 3 TOTAL PARTS Labour Description Usual Business Rate Qty 4 hour minimum Diagnosis 150 12 Replacing of parts Final Tests TOTAL LABOUR TOTAL COSTS OF REPAIRING 11 670 Cost of Repair Having Purchased APC Service Support OPTION B 3 SL40KGB2 with bad battery strings APC Part Number ERP Qty Total WPMV5X8 SL 11 1550 3 4650 WONSITENBD SL 1 1 1900 3 5700 TOTAL COST OF REPAIR WITH APC SERVICES 10 350 Total 9870 9870 Total 1800 1800 Travel expenses are assumed as included This cost is for just 1 failure event Additional failure events involve further costs Service Company must have the updated replacem ent parts in stock locally not usual for a faster response Lack of availability of parts may delay repair up to 2 weeks Other costs not included possible service escalation to APC freight and importing costs for spare parts etc For non
121. in that the APC Product will substantially conform to the descriptions contained in the APC Official Published Specifications or any of the drawings certified and agreed to by an authorized APC representative if applicable thereto Specifications It is understood that the Specifications are not warranties of performance and not warranties of fitness for a particular purpose AGS Product Guide APC Legendary Reliability Warranty claims procedure To obtain service under Warranty contact APC Customer Support see rear cover You will need the model number of the Product the serial number and the date purchased A technician will ask you to describe the problem If it is determined that the Product will need to be returned to APC you must obtain a returned material authorization RMA number from APC Customer Support Products that must be returned must have the RMA number marked on the outside of the package and be returned with transportation charges prepaid If it is determined by APC Customer Support that on site repair of the Product is allowed APC will arrange to have APC authorized service personnel dispatched to the Product location to repair or replace the Product at the discretion of APC Exclusions APC shall not be liable under the Warranty if its testing and examination discloses that the alleged defect in the product does not exist or was caused by your or any third person s misuse negligence improper installati
122. intenance Visit 5X8 WPMV5X8 DC 15 Preventative Maintenance Visit 5X8 WPMV5X8 DC 16 Preventative Maintenance Visit 5X8 U m 0 lt O ap lt D e M o PF u Q D 2 O w a u 5 D Wn Wn T O v Preventative Maintenance Visit 7X24 Preventative Maintenance Visit 7X24 Preventative Maintenance Visit 7X24 Preventative Maintenance Visit 7X24 Preventative Maintenance Visit 7X24 Preventative Maintenance Visit 7X24 Preventative Maintenance Visit 7X24 WPMV7X24 DC 10 WPMV7X24 DC 11 WPMV7X24 DC 12 WPMV7X24 DC 13 WPMV7X24 DC 14 WPMV7X24 DC 15 WPMV7X24 DC 16 O 9 U o 0 lt o D 3 D m x r D a 5 D UJ m D _ lt 2 r m S o 2 D lt O D WXBTSTRTUP DB 10 WXBTSTRTUP DB 11 WXBTSTRTUP DB 12 WXBTSTRTUP DB 13 WXBTSTRTUP DB 14 WXBTSTRTUP DB 15 WXBTSTRTUP DB 16 DC Power Systems External Battery StartUp Service DC Power Systems External Battery StartUp Service DC Power Systems External Battery StartUp Service DC Power Systems External Battery Start Up Service DC Power Systems External Battery StartUp Service DC Power Systems External Battery StartUp Service DC Power Systems External Battery StartUp Service WXBTSTRTUP DB 17 DC Power Systems External Battery Start Up Service WXBTSTRTUP DB 18 DC Power Systems External Battery Start Up Service DC Power Systems External Battery On Site Service WXBTON
123. internal batteries modules labor and travel expenses included e 7x 24 Telephone Technical Support Benefits to Customer e Frees customer resources to concentrate on core business objectives e Security of quick response in an emergency situation Important points Must be purchased on the same purchase order as the APC hardware product Customer must purchase 1 On Site Upgrade to Factory Warranty per UPS or XR frame On Site Service not available in all locations Please consult your local AGS representative for availability Next business day is defined as Monday through Friday 9am to 5pm excluding holidays APC Global Service Selectorhttp www apc com support service WUPGONSITEFW SY xx Rev 6 04 06 2004 APC GlobalServices Legendary Reliability Start Up Service Matrix Symmetra Delivers the vital resources expertise and tools needed to quickly and efficiently implement your APC solution APC s Start Up Service provides customers with APC authorized service personnel on site to ensure proper installation and operation of your Matrix UPS or Symmetra Power Array APC will energize and check functionality of the system in all modes of operation to ensure compliance with stated technical specifications Start Up Service is available in two configurations e Service visit performed on a 5 x 8 basis Monday through Friday 9am to 5pm e Service visit performed on a 7 x 24 basis which allows the customer to schedule
124. ion our personnel will remove all packing materials to the customers disposal area or container Assembly Services are provided for five distinct hardware categories to offer customized service solutions meeting the exact customer need The Assembly Service categories are UPS and or Up to 3 NetShelter VX Racks External Battery Frame or Packs Rack Mount Air Distribution Unit Rack Mount Air Removal Unit Up to 3 Add On NetShelter VX Racks Benefits to Customer e Assurance of proper installation and Start Up of the equipment e Confirmation the equipment is performing to specifications e Train customer support staff on basic operation Important Points e Assembly Service is available for 7 x 24 scheduling e f Start Up is postponed from initial Assembly date and a return visit is required customer must purchase separate Start Up only SKU e Allow for a two week lead time for scheduling e Assembly includes interconnection between line up and match rack installations ONLY e APC does not cut any holes in ceiling tiles or walls associated with assembly and installation of InfraStruXure e Only APC accessories are included in the Assembly Service InfraStruXure Base Building Block Equipment Please note that your InfraStruXure Solution may or may not include all of the following o Symmetra Rack Mount UPS Smart UPS Rack Mount UPS Power Distribution Unit Step Down Transformer NetShelter VX Rack Mount PDU Automa
125. iring from the customer electrical service to the InfraStruXure Solution APC will provide turnkey management to e Develop a site specific scope of work for the electrical installation of the InfraStruXure Solution o Exact electrical scope of work will be site specific depending upon distance and routing between customers electrical supply and the final installation location of the InfraStruXure Solutions input point e Acquire and qualify electrical contractors e Manage and coordinate scheduling of work e As the customers direct contact act as liaison with customer g customer s appointed project manager and contractors vendors consultants and industry related engineering firms e Supply contractor s with necessary documentation and installation guidance as required to o Complete all required conduit and wiring into the APC UPS or PDU equipment o Supply and install a properly sized disconnect or circuit breaker This service can be ordered in several predetermined length categories in Ft for the particular input voltage required as listed below 1 to 50 51 to 75 76 to 100 101 to 150 150 to 200 Benefits to Customer e Assures proper input wiring installation e Frees customer resources to concentrate on core business objectives e Assures scheduling coordination between Customer APC and contractors to avoid possible delays Important Points e All input distances greater than 200 feet are available by quote only ny e
126. isit includes a comprehensive visual environmental and electronic inspection of the Silcon UPS aimed at maximizing data center uptime by ensuring that the Silcon components are performing to defined technical and environmental specifications An examination of your system designed to ensure optimal performance Verify UPS environment is within specified conditions Verify proper airflow of fans Check UPS event log for any alarms and record log Check all power and control connections for proper torque and signs of overheating Spot check temperature of internal or external battery terminals Verify actual voltage and current to the UPS display Perform battery discharge test Verify proper transfer to battery operation Test internal static bypass Clean dust and debris from UPS Inspect capacitor banks e Report delivered to customer documenting UPS status and recording on site activities The Preventive Maintenance Visit from APC is available in two configurations e Service visit performed on a 5 x 8 basis Monday through Friday 9am to 5pm e Service visit performed on a 7 x 24 basis which allows the customer to schedule service outside normal business hours including weekends and holidays Benefits to Customer e Ensure availability through preventive maintenance e Assurance that UPS system will be performing according to manufacturer specifications e Optimize lifetime of UPS system Important points e Includes labor and travel ex
127. ite Service for Symmetra Matrix UPS SUDP WONSITE4HR SY 14 1 Year 4 Hour Response On Site Service for Symmetra Matrix UPS SUDP WSTRTUP7X24 SY 14 WONSITE4HR SY 15 1 Year 4 Hour Response On Site Service for Symmetra Matrix UPS SUDP 1 Year 4 Hour Response On Site Service for Symmetra Matrix UPS SUDP WONSITE4HR SY 16 AGS Product Guide Legendary Reliability On Site Service NEXT BUSINESS DAY RESPONSE WONSITENBD SY 10 WONSITENBD SY 11 1 Year Next Business Day On Site Service for Symmetra Matrix UPS SUDP WONSTENBD SY12 WONSITENBD SY 13 WONSITENED SY 14 eee WONSITENBD SY 16 On Site Service NEXT DAY RESPONSE EMEA Only WONSITEND SY 10 1 Year Next Day On Site Service for Symmetra Matrix UPS SUDP WONSITEND SY 11 WONSITEND SY 12 WONSITEND 5Y 13 WONSITEND SY 14 1 Year Next Day On Site Service for Symmetra Matrix UPS SUDP 1 Year Next Day On Site Service for Symmetra Matrix UPS SUDP WONSITEND SY 15 WONSITEND SY 16 1 Year Next Day On Site Service for Symmetra Matrix UPS SUDP On Site Service Upgrades WUPGND SY 00 1 Year Next Day On Site Service Upgrade to Existing On Site Service WUPG4HR SY 00 1 Year 4 Hour On Site Service Upgrade to Existing On Site Service On Site Service Factory Warranty Upgrade WUPGONSITEFW SY 10 1 Year Next Business Day On site Service Factory Warranty Upgrade WUPGONSITEFW SY 11 1 Year Next Business Day On site Ser
128. ite repair on APC approved external batteries that are part of an APC DCN power protection solution batteries labor and travel expenses e 1 Year On Site repair service including batteries labor and travel e The response time to on site service calls for the External Battery On Site Service depends on the response time of the DCN power equipment for which 4 different response levels are available Please see DC On Site Service description for details o Best Endeavor On Site Response o Next Business Day On Site Response o Next Day On Site Response Not available in all locations Please check with your local APC office for availability o 4 Hour On Site Response Not available in all locations Please check with your local APC office for availability Benefits to Customer e Customer resources free to concentrate on core business focuses e Security against unplanned outage of critical systems e Optimize lifetime of DON Power System e Consistent pricing beyond the period of the standard APC DCN warranty up to a period of 5 years providing visibility of future costs Full status on all on site activities delivered to customer e Assurance that the batteries will be performing according to specifications Important Points e Must purchase one on site service contract per external battery string e IMPORTANT Can only be purchased if the following APC services have been purchased with the system On Site Service for the DCN power s
129. ituation e 1 Year Next Day On Site Service o If deemed necessary APC will provide authorized personnel on site next day including weekends and holidays e 1 Year Next Business Day On Site Service o If deemed necessary APC will provide authorized personnel on site next business day Next business day is defined as Monday through Friday 9am to 50m excluding holidays e 1 Year On Site Service with Best Endeavor Response o If deemed necessary APC will provide authorized personnel on site on a best endeavor response basis during normal business hours Benefits to Customer e Frees customer resources to concentrate on core business objectives e Security of quick response in an emergency situation e Varying levels of response time to meet customer s needs Important Points e On Site Service not available in all locations Please consult your local AGS representative for availability e Must purchase one On Site Service contract per unit or extended battery pack e The On Site Service must be purchased before expiration of unit factory warranty or current APC service program e The 1 Year On Site Service can be purchased to provide up to a maximum of 3 years coverage beyond factory warranty APC Global Service Selector http www apc com support service WONSITExxx SB xx AGS Product Guide ee Legendary Reliability Back UPS amp Smart UPS Service SKUs APC SKU Description Product Based Services
130. k of maintenance alterations to original design or a change in location or operating use APC Global Services Selectorhttp www apc com support service WEXTWAR1YR AX xx Rev 4 04 13 2005 APC GlobalServices Legendary Reliability Assembly amp Start Up Service ACPA4000 Portable Air Conditioning Unit m m m a m m Delivers the vital resources expertise and tools needed to quickly and efficiently implement your NetworkAIR ACPA4000 APC s Assembly amp Start Up Service provides customers with APC authorized service personnel to perform the installation and ensure proper Start Up of your NetworkAIR ACPA4000 Portable Air Conditioning Unit APC will energize and check functionality of the system in all modes of operation to ensure compliance with stated technical specifications In all cases the system must be connected to a proper electrical source with suitable branch over current protection The condenser ducting system will be installed in a removable tile type Drop Ceiling application using the ducting materials supplied with the equipment The condensate removal hosing will be routed to a customer identified drain using the hosing supplied with the equipment Optional Input Output wiring from the ACPA4000 is done by others and not part of the Start up Scope of work APC will guarantee that the system is installed and operating according to APC standards and specifications Set in place in accordance with
131. l Battery On Site service agreement External Battery Preventative Maintenance is available in two configurations for customer convenience e Service visit performed on a 5 x 8 basis Monday through Friday 9am to 5pm e Service visit performed on a 7 x 24 basis which allows the customer to schedule service outside normal business hours including weekends and holidays Benefits to Customer e Extended battery life due to preventative maintenance e Longer anticipated lifetime of UPS system e Assurance that batteries will be performing according to manufacturer specification e Full status of all on site activities delivered to customer e Maximum system uptime due to proactive battery replacement of any batteries out of defined tolerance when combined with an APC External Battery On Site Service Program Important Points e Available for APC approved batteries only Johnson Controls Power Battery C amp D Yuasa Exide Chloride and Panasonic e One External Battery Preventive Maintenance Service must be purchased for each external battery cabinet e Not applicable for Vented Lead Acid wet cell batteries please contact AGS for assistance e Entire Silcon system including external batteries must be placed in maintenance bypass during Preventive Maintenance This may leave your critical loads unprotected APC Global Services Selectorhttp www apc com support service WXBTPMV5X8 BT xx WXBTPMV7X24 BT xx AGS Product Guide Legendary Reliabili
132. l be voided and replacement of defective parts only will be covered APC shall have no liability and no obligation to repair the installed unit if non authorized APC personnel performed the start up and such start up caused the unit to be defective Warranty claims procedure To obtain service under warranty customer must contact APC Customer Support at the number provided in unit user manual Customer must provide the model number of the Product the serial number of the unit and the date purchased A technician will ask you to describe the problem APC will determine in its sole discretion whether an on site inspection of the product is appropriate If an on site inspection is necessary APC will arrange to have authorized service personnel dispatched to the equipment installation site In the case where startup has not been performed by APC authorized service personnel and a parts only warranty is in effect or a completed startup form cannot be provided parts only warranties will be fulfilled with delivery of the necessary parts to affect repair An APC authorized technician will be dispatched for parts delivery at the sole discretion of APC Should the customer request that the unit be repaired by the field technician on site labor and travel will be billed at the rates available on the APC price list at that time In the case where it has been verified that startup has been performed by APC authorized service personnel and a parts and labor wa
133. lation field wiring or piping Unit must be installed maintained in an environment that adheres to manufacturer specifications APC Global Services Selectorhttp www apc com support service WSTRTUP5X8 A X xx WSTRTUP7X24 A X xx Rev 4 4 13 2004 Legendary Reliability APCGlobalServices On Site Service NetworkAIR The right people the right place the right time This service provides APC authorized service personnel at the customer s location within a specified period of time Parts including compressor labor and travel are all included in this On Site Service agreement The On Site Service from APC is available in four different configurations that allow the customer to determine how quickly APC should arrive on site for an unscheduled visit or emergency situation e 1 Year 4 Hour Response On Site Service o For mission critical environments that require immediate response to service needs Provides authorized personnel on site within 4 hours from the time that APC Technical Support deems an on site visit is necessary This response level includes nights weekends and holidays e 1 Year Next Day On Site Service o If deemed necessary APC will provide authorized personnel on site next day including weekends and holidays e 1 Year Next Business Day On Site Service o If deemed necessary APC will provide authorized personnel on site next business day Next business day is defined as Monday through Friday 9am to 50m excluding hol
134. line list of suggested changes for implementation by customer Benefits to Customer e Understand existing or future cooling problems by watching an animated CFD simulation of the flow of hot and cold air in your IT environment e Reduce cooling operational costs by minimizing hot air mixing and recirculation e Develop documented responses and establish expectations to what if scenarios such as a precision air conditioner being shut down for maintenance or repair e Optimize the layout of your IT equipment to maximize your cooling capacity Important Points e Two weeks of modeling time needed after all necessary data has been gathered Computational Fluid Dynamics CFD is a complex mathematical analysis of the movement of air in any type of room or space and has a broad range of applications APC Global Services Selector hitp www apc com supportservice WPREPAIR Rev 4 10 6 2003 Legendary Reliability APCGlobalServices Network Integration Service Professional Services Integration of APC software and software accessories for optimal UPS management The APC Network Integration Service is designed to ensure optimal integration between APC products and customer systems Under this service APC authorized personnel will perform on site installation and integration of APC software and software accessories e Product preparation o Unpack inventory and attach all APC required cables o Label UPS and APC accessories per cu
135. ling Assessment Professional Services A site survey that supplies you with the information necessary to design your facilities for optimum performance APC s Airflow and Thermal Modeling provide computational fluid dynamic CFD analysis of both existing and conceptual IT environments The simulations show steady state airflow patterns and thermal distribution throughout a data center CFD analysis also allows you to better understand an existing problem in your current environment or avoid potential problems in a future environment Input e Detailed room and equipment layout information required including overall room dimensions plenum depths perforated tile diffuser locations and types equipment locations and types e Provide total power consumption of each rack or equipment cabinet and associated airflow rates air conditioner make and model number with airflow rates and temperature set points e APC will measure static pressure amp flow rates at all existing perforated tiles using a flow hood and temperature at locations throughout the data center in accordance with ASHRAE TC9 9 Guideline Thermal Guidelines for Data Processing Environments including existing air conditioner supplies and returns e Will also measure under raised floor and above dropped ceiling if used as a hot air return plenums Output e Model existing data center and compare to measured data e Optimize data center based on allowed changes e Prepare
136. lland o G S Sven Breitenmoser Switzerland _ _ S o o e Tiziana Senni Switzerland o o o e TinaFlett Danmark T o f Anna Otterberg Sweden Noway o e o Italy Greece Turkey Isreal E g 597777777 TI Sousa u Sousa Portugal Spain France FrenchspeakingAfrica O OoOo o o 7 Brigitte Grubler Germany Austria Sharon Quari_ Gemary auria O O TO O Ooo AGS Product Guide Legendary Reliability 55 11 4689 8600 Alexandre Monteiro Brazil x4070 alexandre monteiro apcc com South Cone 54 11 4383 6555 x120 bernardo groisman apcc com Fausto Olivera Mexico 52 55 5203 2755 x210 fausto olivera apcc com Juan Carlos Londono RoLAM 574 3513803 juan carlos londono apcc com Cheng Soon Ng 65 6395 6871 chengsoon ng apcc com 86 10 64318899 Le Zhang China 6015 e zhang Qapcc com Arc AGS Product Guide Legendary Reliability Appendix A Commonly Used APC Terms and Abbreviations AGS Product Guide Legendary Reliability Appendix A Commonly Used APC Terms and Abbreviations AGS APC Global Services The APC Configuration Support Team A group of pre sales support engineers that specialize in configuration of hardware and service solutions pricing etc Conti i A software program that is used for easy configuration of APC hardware and service solutions for the OMIS purpose of creating and quoting an exact solution FSE Field Service Engineer Next Business Day This term is the response time to
137. m will require complete shutdown for corrective action Note APC strongly recommends that the system be totally shut down in order to complete a full preventive maintenance check APC Global Services Selector hitp Awww apc com support service WPMV5xX8 V T 10 WPMV7X24 V T 10 Legendary Reliability Rev 1 10 18 2004 APC GlobalServices External Battery Installation Service APC Smart UPS VT and AlS3000 The fast convenient painless way to uptime The External Battery Installation Service provides customers with APC Authorized Personnel to install batteries and bay External Battery cabinet to the APC UPS In addition APC will energize the battery and check functionality of the battery system to ensure it is in compliance with manufacturer specifications This service is included at no additional cost if the service is to be performed in connection with the Start Up of the Smart UPS VT or AIS3000 Verify required equipment is on site Visually inspect condition of batteries and cabling Bay Extended Run Frame to the UPS and install bussing between UPS and Battery cabinet Install batteries inside battery cabinet Check open cell voltage of all batteries Check impedance conductance of all batteries The External Battery Installation Service is available in two configurations for customer convenience Service visit performed on a 5 x 8 basis Monday through Friday 9am to 5pm Service visit performed on a 7 x 24 basis which allo
138. ment to and from the customer site The Extended Warranty can be purchased anytime while the NetworkAIR equipment is still within its original warranty period e 1 Year Extended Warranty with next business day delivery of unit e 7x 24 Telephone Technical Support Benefits to Customer e Low cost basic insurance providing peace of mind in the unlikely even of a failure e Assurance of quick delivery of parts or new unit increasing uptime e No additional shipping costs Important points e Customer must purchase one 1 APC Extended Warranty per unit per year e Does not include on site labor or travel e Multiple contracts can be purchased up front for multiple year coverage e Can be purchased to provide up to a maximum of 3 years coverage beyond factory warranty e For extended warranty coverage beyond the g year please contact AGS for assistance e Next Business Day delivery not applicable for all countries please check availability with your local AGS office e The Extended Warranty does not cover failures due to improper operation or use of the equipment lack of maintenance change or cleaning of filters or alterations to original design APC Global Services Selectorhttp www apc com support service WEXTWAR1YR A X xx Rev 3 04 13 2004 APC GlobalServices Legendary Reliability Extended Warranty Compressors for NetworkAlR Affordable extended coverage The Extended Warranty provides the customer with compressor basic insur
139. move the process barriers that prevent APC from attaining zero product defects To make up to date global factory and field quality data instantly available in a consistent format to any APC employee anywhere in the world and to document improve and communicate the process for using such information to improve customer satisfaction through rapid correction of defects and ultimately through defect prevention DCA Process APC Customer AGS Regional Manager APC Tech Support Product AGS Field Service Management Corrective Actions DB AGS Tiger Team R amp D APC Suppliers SNA APC Manufacturing gt Platform Engineering APC is registered by the ISO 9001 Quality Management Systems and ISO 14001 Environmental Control APC AGS Product Guide Legendary Reliability APC Customer Satisfaction AGS Product Guide Legendary Reliability Customer Satisfaction APC s overall goal is to achieve the highest level of customer satisfaction possible All of our processes and our mission and vision statements target this goal Customer Satisfaction Survey e Contract third party research company to conduct customer surveys after each on site service visit Approximately twelve questions to gauge the success of each service visit Responses on a scale of 1 5 APC s goal to consistently achieve overall rating of 4 6 or greater lf customer rating less than 3 an APC Manager follows up to determine the required corrective action Es
140. n Denmark Faroe Island Finland Greenland Iceland Norway Sweden 45 72190450 john speedtsberg apcc com Carlo Garbagnatti Southern Algeria Andorra Benin Burkina Burundi Cameroon Central Africa Republic Chad Comoros Congo Cyprus Djibuti Ethiopia Faso France Gabon Guinea Greece Isreal Italy Ivory Coast Lybia Madagascar Mali Malta Mauritania Mayotte Monaco Morocco Niger Reunion Rwanda San Marino Senegal Somalia Turkey Togo Tunisia Vatican City State Zaire Rep Dem of Congo 39 039 9992851 carlo garbaqnati apcc com Alberto Abisso Acting Manager Eastern Afghanistan Albania Angola Armenia Azerbejian Bahrein Belarus Bosnia Herzegovina Botswana Bulgaria Croatia Czech Republic Egypt Estonia Ethiopia Georgia Ghana Hungary Iran Iraq Jordan Kazakhstan Kenya Kosovo Kuwait Latvia Lebanon Libia Lithuania Macedonia Malawi Moldova Nigeria Oman Pakistan Poland Quatar Rumania Russia Saudi Arabia Slovak Republic Slovenia South Africa Syria Tanzania Turkmenistan Uganda Ukraine United Arab Emirates Uzbekistan Yemen Yugoslavia Zimbabwe Zambia 49 89 51 417 233 alberto abisso apcc com Michael Chrustowicz Professional Services 49 89 51417251 michael chrustowicz apcc com 48 22 666 00 11 ext Grzegorz Wroblewski Poland Baltics Middle East Saudi Arabia 266 Grzegorz Wroblewski apc com Louise Gibney rela S o o Nick Baker e UK o e Marit Kikkert Ho
141. n 250Amp 400Amp and 800Amp Stand by power generation and power distribution protection for data centers facilities and high availability applications Services available Start Up Service Battery Replacement Coolant Replacement Belts and Hoses Replacement Services Onsite Service response times dependent upon regional availability Preventive Maintenance Visit Important notes Individual services for Generator and ATS No Extended Warranty parts only coverage available Purchase of an APC Certified Start Up upgrades factory warranty to include on site service at Next Business Day Response time OnSite Service available for Stand By Generator for a maximum of five years Arc Legendary Reliability AGS Product Guide InfraStruXure Power Generation Systems Standard Warranty APC warrants that all components of the InfraStruXure system will be free from defect in material and workmanship for a period of two years from the date of start up when start up has been performed by APC authorized service personnel If assembly services are included in the original purchase and are also performed by APC authorized service personnel APC offers an additional year of parts warranty and the first year of on site coverage at no additional charge In the event that the system fails to meet the forgoing warranty APC shall repair or replace at tts sole discretion any such defective parts Under this warranty APC will ship all parts
142. nd the battery cabinet then battery connections are not covered as part of this service Allow a 2 week lead time in service scheduling Batteries must be installed and maintained in environment that adheres to manufacturer specifications Contact AGS for custom quoting for installation of other manufacturer batteries or wet cell batteries APC Global Services Selector http www apc com support service WXBTINS5X8 B T xx WXBTINS7X24 xx Rev 7 10 29 2004 APC GlobalServices Legendary Reliability External Battery Start Up Service APC Silcon Series Delivers the vital resources expertise and tools needed to quickly and efficiently implement your APC solution With the External Battery Start Up Service an APC authorized engineer will energize and check functionality of the battery system in all modes of operation to ensure compliance with manufacturer specifications The External Battery Start Up will be performed in connection with Start Up of the UPS system This service is applicable to external battery cabinets in which the batteries are already installed into the cabinet s e Verify required equipment is on site e Visually inspect condition of batteries and cabling e Connect battery interconnects where applicable e Check and record open cell voltage of all batteries e Check and record impedance conductance of all batteries Benefits to Customer e Assurance of proper installation extending product life e UPS system will b
143. ndary Reliability WARRANTIES EXPRESSED OR IMPLIED BY OPERATION OF LAW OR OTHERWISE OF PRODUCTS SOLD SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE APC S EXPRESS WARRANTIES WILL NOT BE ENLARGED DIMINISHED OR AFFECTED BY AND NO OBLIGAT ION OR LIABILITY WILL ARISE OUT OF APC S RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC S SOLE LIABILITY AND YOUR EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES APC S WARRANTIES RUN ONLY TO YOU AND ARE NOT EXTENDED TO ANY THIRD PARTIES IN NO EVENT SHALL APC ITS OFFICERS DIRECTORS AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OR INDIRECT SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE SERVICE OR INSTALLATION OF THE PRODUCTS WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT IRRESPECTIVE OF FAULT NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGE SOME COUNTRIES TERRITORIES LOCALITIES OR STATES AS APPLICABLE DO NOT ALLOW LIMITATIONS ON HOW LONG A WARRANTY LASTS IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO
144. ndeavor Response time included AIS3000 Performance power protection with scalable runtime for industrial applications automation control and critical manufacturing processes Range 10 40 kVA 30KVA in 208V Application Industrial Services available Start Up Service Onsite Service response times dependent upon regional availability Preventive Maintenance Visit Battery Installation Service mportant notes Must purchase one service per unit external battery system No Extended Warranty parts only coverage available APC Certified Start Up included with the purchase of the UPS APC Certified Start Up included on each external battery frame purchased with the UPS One year on site service contract with Best Endeavor Response time included AGS Product Guide Legendary Reliability Recommended SUVT AIS3000 Services Cycle D Financial Depreciation Period EX B Eg Ei go El a El El BO Available Response Time Upgrades p Minimum Preventive Recommended Long Recommended Maintenance Life Battery External Battery Schedule replacement schedule replacement annual 6 8 Yr range schedule 3 5 Yr range AGS Product Guide Legendary Reliability Recommended AIS5000 Services Cycle Recommended AC DC Capacitor Module replacement schedule Financial Depreciation se F 8 Period l Available Response Time Upgrades p 01
145. nder this agreement e 1 Year On Site Repair Service including batteries labor and travel e Replacement of any batteries out of defined tolerance Response time for service under the External Battery On Site Agreement depends upon the response time of the related UPS On Site Service agreement for which 4 different response levels are available see Silcon On Site Agreement description for additional details e 4 Hour On Site Response e Next Day On Site Response e Next Business Day On Site Response e Best Endeavor Response Benefits to Customer e Customer resources are free to concentrate on core business focus e Level of Battery On Site response time follows the related UPS On Site Agreement assuring the desired level of availability applies to total system solution e Security for quick response in an emergency situation Important Points e 4 Hour and Next Day response option not available in all regions Please consult your local AGS representative for availability e Must be purchased in conjunction with the related UPS On Site Agreement and a minimum of one 1 Battery Preventative Maintenance Visit per year e One External Battery On Site Service must be purchased for each external battery cabinet e External Battery On Site response time is determined by the UPS On Site Agreement e Available for APC approved batteries only Johnson Controls Power Battery C amp D Yuasa Exide Chloride and Panasonic e Not applicable for Vented Le
146. ng on each of the parties and may be entered as a judgment in any court of competent jurisdiction Information may be obtained and claims may be filed with the NAF at P O Box 50131 Minneapolis MN 55405 FOR NON CONSUMER PURCHASES IN NORTH AMERICA Arbitration shall be administered under the Commercial Rules of the American Arbitraton Association CASA then in effect Any arbitration proceeding shall take place in Boston Massachusetts and shall apply the laws of the Commonwealth of Massachusetts EUROPE Arbitration shall be administered by the Commercial Arbitration Rules of the International Chamber of Commerce ICC then in effect For resolution of any Dispute the parties shall select three 3 arbitrators in accordance with such ICC rules Any arbitration proceeding shall take place in London England and shall apply the laws of England All arbitration proceedings hereunder shall be conducted in English ASIA PACIFIC Arbitration shall be administered by the Commercial Arbitration Rules of the International Chamber of Commerce IOC then in effect For resolution of any Dispute the parties shall select three 3 arbitrators in accordance with such ICC rules Any arbitration proceeding shall take place in sydney Australia and shall apply the laws of Australia ALL ARBITRATION PROCEEDINGS HEREUNDER SHALL BE CONDUCTED IN ENGLISH DEFINITIONS APC Factory Trained Installer is defined as an individual who has taken part in
147. ng of eight 8 monthly two 2 quarterly and two 2 semi annual scopes of work Each of the Preventive Maintenance schedules from APC is available in two configurations e Service visit performed on a 5 x 8 basis Monday through Friday 9am to 5pm e Service visit performed on a 7 x 24 basis which allows the customer to schedule service outside normal business hours including weekends and holidays Benefits to Customer e Ensure availability through preventive maintenance e Assurance that the NetworkAIR precision cooling equipment is performing according to specification e Optimize lifetime of NetworkAIR precision cooling equipment e Optimize lifetime and availability of equipment supported by precision cooling e Frees customer resources to concentrate on core business objectives e Full status of all on site activities delivered to customer Important Points e Service includes consumables belts filters and humidifier cylinder No other parts refrigerant or glycol are included e Includes labor and travel expenses e Please allow for a two week lead time in scheduling e This service can be ordered as a stand alone maintenance plan or in conjunction with any APC NetworkAIR On Site service agreement or extended warranty e Any anomalies noted during the maintenance visit will be immediately investigated and the resolution or recommendation documented and submitted to the customer e f precision cooling equipment is not covered by an
148. nical specifications e Perform visual inspection of InfraStruXure equipment to ensure that all connections are properly fixed and tight e Verify o That wiring is correct and document any discrepancies That all internal functions are operating according to defined InfraStruXure specifications That InfraStruXure bypass functions static and manual are operating properly Internal battery voltages are within defined InfraStruXure specifications where applicable Proper regulation of output waveform o System output is within defined InfraStruXure specifications e Record all front panel reading and parameter stacks e Clean system e Energize unit and perform a comprehensive diagnostic and self test e Train customer support staff on basic operation of the InfraStruXureTM system O O O Benefits to Customer e Assurance of proper installation extending product life e UPS system will be performing to specifications for increased availability Important points e Start Up Service is available for 7 x 24 scheduling e Allow for a two week lead time in service scheduling e Electrician must be present to land wires from main distribution panel to the Power Distribution Unit of the InfraStruXure solution e APC does not cut any holes in the tiles walls or floors associated with installation of InfraStruXure e A safety barrier will be required any time energized electrical conductors bus bars or terminals are exposed e All I
149. nsferable or assignable without the prior written permission of APC Assignment of warranties APC will assign to you any warranties which are made by manufacturers and suppliers of components of the APC Product and which are assignable Any such warranties are assigned as is and APC makes no representations as to the effectiveness or extent of such warranties assumes no responsibility for any matters which may be warranted by such manufacturers or suppliers and extends no coverage under this Warranty to such components Drawings descriptions APC warrants for the Warranty Period and on the terms of the Warranty set forth herein that the APC Product will substantially conform to the descriptions contained in APC s Official Published Specifications or any the drawings certified and agreed to by an authorized APC representative if applicable thereto Specifications It is understood that the Specifications are not warranties of performance and not warranties of fitness for a particular purpose EXCLUSIONS APC SHALL NOT BE LIABLE UNDER THE WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSES THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON S MISUSE NEGLIGENCE IMPROPER INSTALLATION OR TESTING UNAU THORIZED ATTEMPTS TO REPAIR OR MODIFY OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING OR OTHER HAZARD THERE ARE NO AGS Product Guide APC Lege
150. nstallation of InfraStruXure e A Safety barrier will be required any time energized electrical conductors bus bars or terminals are exposed e Unit must be kept in an environment that adheres to manufacturer specifications APC Global Services Selector hittp www apc com suppori service WSTRTUP5X8 AS xx WSTRTUP7X24 AS xx Rev1 04 19 2004 Legendary Reliability APCGlabalServices Start Up Service InfraStruXure Power Generation Delivers the vital resources expertise and tools needed to quickly and efficiently implement your APC solution Working closely with the electrician on site the APC authorized service personnel will ensure that the wiring to and from the system is installed correctly APC will energize and check functionality of the solution in all modes to ensure compliance with stated technical specifications e Perform visual inspection of InfraStruXure Generator and Automatic Transfer Switch ATS equipment to ensure that all connections are properly fixed and tight e Install generator starting battery e Energize unit and perform a comprehensive diagnostic and self test e Verify o That wiring is correct and document any discrepancies o That all internal functions are operating according to defined InfraStruXure specifications o That InfraStruXure Generator and ATS manual and automatic functions are operating properly o All monitoring and control functions are within defined InfraStruXure specificati
151. nt Detailed CAD S isio Drawing of DataServer rooms Floor Plan Sketch of existing and proposed solutions Detailed review of present Fire Suppression system Recommendations for optimal Fire Suppression System Detailed review of server room layout hot aislefcold aisle optimal use of space Existing Floor type analysis Recommendations for optimal layouts in data rooms Detailed review of existing generator size Tuel type age ATS etc HVAC Cooling Building Access Delwery Site Plans Fire Suppression Floor Space Type Sener ators Review of existing generator condition recommendations for optimal solution Detailed electrical scope of work for proposed solution Optimal Solution Complete list of Part numbers for proposed solution Detailed Proposal included for turnkey installation of proposed solution Digital Digital photographs used for identification of items in Site Photographs SUEY Estimate ofthe expected 9 s availability with existing Availability conditions Analysis Estimate ofthe expected 9 s availability with the proposed solutions AGS Product Guide Legendary Reliability APC Service Descriptions SERVICE APC Global Services This service extends the standard factory warranty as defined in the user manual of the APC power protection equipment by year and includes 7 x 24 Telephone Technical Support This coverage covers the next business day shipment and return freight of the failed part or unit
152. ntenance or any site service visit or b the unexpired portion of a factory warranty or Entitlement there should appear any material defect in a replacement part installed by APC or should there appear any malfunction which was caused solely by APC s improper performance of maintenance services then APC will at its opton repair or replace the defective part and or again perform the maintenance services at no additonal cost to Customer However if such part or service is subsequently found and documented to be not defectve APC shall be entiled to recover its related costs using current hourly billing rates travel expenses and regular parts prices as may be appropriate In order to exercise its rights under this clause Customer must notify APC within 7 days of the date when such material defect appeared or should reasonably have been discovered 5 Termination APC reserves the right to terminate any Entitlement for non payment or late payment Unless otherwise agreed by APC in writing payment for each Entitlement will be made in advance in one lump sum All fees are exclusive of sales tax VAT and or other required charges which will be payable by Customer at the appropriate rate APC reserves the right to terminate its obligations under any Entitlement for any reason whatsoever upon fifteen 15 days written notice to Customer and full refund of amounts paid by Customer for Entitlement Any such termination shall not affect the factory warr
153. ocations Please check with your local APC office for availability Benefits to Customer e 4 Hour and Next Day response option not available in all regions Please consult your local AGS representative for availability e Customer resources free to concentrate on core business focuses e Level of On Site response time is determined by customer needs and desired level of availability e Security for quick response in an emergency situation e Maximum flexibility for designing a service contract to meet customer needs e Security against unplanned outage of critical systems Important Points e The On Site Service contract must be purchased before expiration of unit factory warranty e IMPORTANT Can only be purchased if a minimum of one Preventative Maintenance Visit a year has been purchased e IMPORTANT System frame rack frame labor and travel expenses are included Rectifiers are to be covered under the 1 Year Extended Warranty On Site response to service calls on rectifiers applies if the rectifiers are still within factory warranty or if they are covered by a 1 Year Extended Warranty e Separate contracts must be purchased for external battery systems e Applicable for in warranty systems also Can be purchased to provide up to a maximum of 10 years coverage 2 years for in warranty systems 8 years for out of warranty systems e Unit must be kept in an environment that adheres to manufacturer specifications APC Global Service Selector
154. od of time This service offering includes parts internal batteries if applicable labor and travel The On Site Service from APC is available in four different configurations that allow the customer to determine how quickly APC should arrive on site for an unscheduled visit or emergency situation e 1 Year 4 Hour Response On Site Service o For mission critical environments that require immediate response to service needs Provides authorized personnel on site within 4 hours from the time that APC Technical Support deems an on site visit is necessary This response level includes nights weekends and holidays e 1 Year Next Day On Site Service o If deemed necessary APC will provide authorized personnel on site next day including weekends and holidays e 1 Year Next Business Day On Site Service o If deemed necessary APC will provide authorized personnel on site next business day Next business day is defined as Monday through Friday 9am to 50m excluding holidays Benefits to Customer e Frees customer resources to concentrate on core business objectives e Varying levels of response time to meet customer s needs e Security for quick response in an emergency situation Important Points e On Site Service not available in all locations Please consult your local AGS representative for availability Must purchase one On Site Service contract per unit Separate On Site Service contracts must be purchased for external batteries In order to renew
155. of an On Site Service o On Site technician has all the details prior to going on site o Offers the same service levels as may be available on the equipment protected Methodology In Band Out going email only Requirements APC Network Management Card an ISX Manager or the relevant software Operations e Uses OUTGOING ONLY SMTP emails from the monitored device to APC Remote Monitoring systems e Users DNS amp SMTP servers can be used to relay the information so as to follow the user s network security policies e APC never accesses the customer s network to collect any data or information e Event emails are sent either upon an event occurrence or every 10 minutes to APC to confirm proper operation of the Remote Monitoring APC Global Services Selector http www apc com support service WMT XX WRMPSX AGS Product Guide Legendary Reliability Professional Services Service SKUs APC SKU Description Professional Services Needs Assessment Services WPREPI Needs Assessment Level 1 O O mms WPREPS Needs Assessment Level 3 Cooling Assessment Services DODE sa WPREPAIRI Cooling Assessment for data centers less than 10 000 saf OOS O WPREPAIR2 Cooling Assessment for data centers from 10 000 sqftto20 000sqm lt lt WPREPAIRS Cooling Assessment for data centers larger than 20 000 sqt Network Integration Services MSG Server Migration and Cable Management Project Management Service
156. of the system e Service visit performed on a 7 x 24 basis which allows the customer to schedule service outside normal business hours including weekends and holidays This is an optional service entitling the customer to a flexible anytime scheduling Benefits to Customer e Assurance of proper installation extending product life e UPS system will be performing to specifications for increased availability e Assurance of maintaining fixed service costs by the UPS factory warranty and a complimentary One Year On Site service entitlement Important points e One 5x8 contract per UPS and per External Battery Frame is included with the purchase of the units and therefore not offered as a separate service e The 7x24 contract is available at an additional cost and includes the UPS and any External Battery Frames purchased with the UPS and is priced as an upgrade to an existing service 5x8 included e Allow 2 weeks lead time for service scheduling e Does not include cables electrical installation or wiring e Unit must be kept in an environment that adheres to manufacturer specifications APC Global Services Selector http www apc com support service WSTRTUP7X24 V T 10 Rev 1 10 18 2004 Legendary Reliability APC GlobalServices 1 Year On Site Service SUVT amp AIS3000 The right people the right place the right time This service provides APC authorized service personnel at the customer s location within a specified peri
157. omplete the APC Network Integration On Site Authorization Form e This service is limited to currently manufactured APC products APC Global Services Selector http www apc com support service WITG Rev 2 10 27 2003 Legendary Reliability APCGlobalServices Project Management Service Professional Services APC s Project Management Service provides customers with APC Authorized Personnel to ensure proper installation of power availability systems Depending on the customer s requirements project management may include any or all of the following e Provide turn key install solutions qualify contract and manage required suppliers resources i e electrical contractors e Actas direct contact and liaison with customer or customer s appointed project manager contractors vendors consultants and industry related engineering firms e Guarantee delivery and installation on turn key projects performed by APC e Obtain and submit all project documentation i e drawings progress reports equipment manuals e Survey sites and recommend required steps for site preparation and product installation WICS e Plan organize and schedule efficient use of labor sub contractors and materials in adherence within customer budgetary specifications e Assess project risk prior to initiation i e cost resources schedule existing infrastructure e Provide continual risk management throughout project implementation e Available for short term
158. on Can be performed during normal business hours 5 x 8 or outside of normal business hours 7 x 24 Does not include parts External This service provides customers with an APC Authorized Engineer to install external batteries into racks or Battery cabinets APC will energize and check functionality of the battery system in all modes to ensure compliance Installation with manufacturers specifications Can be performed during normal business hours 5 x 8 or outside of Service normal business hours 7 x 24 APC will not do the wiring of the batteries Provides an APC Authorized Engineer to perform Start Up of external APC standard batteries for 208V amp 480V systems The engineer will energize and check the functionality of the battery system in all modes to ensure compliance with manufacturers technical specifications The External Battery Start Up will be performed in connection with the Start Up of the UPS system APC will not do the wiring of the batteries External Provides 1 year maintenance contract on external battery solutions to ensure optimum battery lifetime and Battery Onsite performance This service includes 1 year onsite repair on APC approved external batteries spare parts Service 1 Year Extended WEXTWAR1YR Warranty WSTRTUP WONSITE Preventative Maintenance Visit WXBTINS External Battery Start Up Service labor and travel expenses Response time will follow the response time of the onsite service for the
159. on or testing unauthorized attempts to repair or modify or any other cause beyond the range of the intended use or by accident fire lightning or other hazard THERE ARE NO WARRANTIES EXPRESSED OR IM PLIED BY OPERATION OF LAW OR OTHERWISE OF PRODUCTS SOLD SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE THE APC EXPRESS WARRANTIES WILL NOT BE ENLARGED DIMINISHED OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF APC RENDERING TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES THE WARRANTIES SET FORTH ABOVE CONSTITUTE SOLE LIABILITY OF APC AND YOUR EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES THE WARRANTIES EXTEND ONLY TO YOU AND ARE NOT EXTENDED TO ANY THIRD PARTIES IN NO EVENT SHALL APC ITS OFFICERS DIRECTORS AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE SERVICE OR INSTALLATION OF THE PRODUCTS WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT IRRESPECTIVE OF FAULT NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGE Rev 1 10 18 2004 Legendary Reliability APC GlobalServices Start Up Service Smart UPS VT amp AIS3000
160. ons where applicable o System output and transfer characteristics are within defined InfraStruXure specifications e Record all front panel reading and parameter stacks e Clean system e Train customer support staff on basic operation of the InfraStruXure Power Generation system Benefits to Customer e Assurance of proper installation extending product life e Coordination for start up and testing of InfraStruXure components ensures complete NCPI system integrity e Power Generation system will be performing to specifications for increased availability Important points e Diesel fuel not included must be obtained locally by customer e Start Up Service is available for anytime scheduling e Allow for a two week lead time in service scheduling e APC does not cut any holes in the tiles walls or floors associated with installation of InfraStruXure e A safety barrier will be required any time energized electrical conductors bus bars or terminals are exposed e All ISX components must be completely installed prior to FSE arrival onsite e Unit must be kept in an environment that adheres to manufacturer specifications APC Global Services Selector hitp www apc com suppori service WSTRTUP7X24 SG xx Rev1 10 12 2004 Legendary Reliability APCGlobalServices Preventive Maintenance InfraStruXure Power Generation Your best defense against downtime The Generator Inspection Full Service Preventive Maintenance PM and Au
161. ons will get the additional year of parts warranty with the purchase of assembly services However these applications do not qualify for the first year of on site service Therefore wiring closets and computer rooms will get a maximum of three years parts as a factory warranty 4 Ifi sella Type C distribution ISX solution with a Silcon unit is the Silcon unit then covered by the factory warranty for the ISX solution No Ona Type C distribution the ISX factory warranty statement covers only those components listed on the ISX bill of materials 5 Does the ISX Factory Warranty apply to a SYMW installation In a SYMW installation the factory warranty applies only to the distribution and rack portions of the ISX solution In these types of installations the SYMW is covered by the standard unit warranty which is one year of parts labor and travel 6 IfI add a component to the ISX solution after the initial installation what factory warranty applies to that component Additional components sold after original installation are covered by the factory warranty of the point product AGS Product Guide Arc Legendary Reliability Small Medium Large Data Centers 7 The BOT says the Start Up SKUs are now rolled into the price of the hardware Does this also apply if my customer purchases a standalone Symmetra PX Start Up has been rolled into the hardware for the following SKUs UPS SY10K40H SY20K40H SY30K40H SY40K40H SY1
162. ontract Additionally this contract includes 7 x 24 Telephone Technical Support On Site response to service calls on rectifiers will apply if the rectifiers are still in warranty or if they are covered by the 1 Year Extended Warranty from APC The on site service from APC is available in four different configurations that allow the customer to determine how quickly APC should arrive on site for an unscheduled visit or emergency situation e 1 Year Best Endeavor On Site Service o Provides a basic level of protection on the DCN power system APC will provide authorized personnel on site at Best Endeavor e 1 Year Next Business Day On Site Service o APC will provide authorized personnel on site Next Business Day The Next Business Day is defined as the next day of normal business hours The service request must be placed within defined local business hours e 1 Year Next Day On Site Service o APC will provide authorized personnel on site Next Day including weekends and holidays The service request can be placed at any hour Not available in all locations Please check with your local APC office for availability e 1 Year 4 Hour Response On Site Service o For mission critical environments that require immediate response to a service call APC will provide authorized personnel on site within 4 hours from the point APC Technical Support deems an on site visit is necessary This response level includes nights weekends and holidays Not available in all l
163. or Type 3 Silcon External Battery Start Up Service for Type 1 400 480V Silcon External Battery Start Up Service for Type 4 Silcon External Battery Start Up Service for Type 5 208V amp Type 2 400 480V Silcon External Battery Start Up Service for Type 3 400 480V Silcon External Battery Start Up Service for Type 6 Silcon External Battery Start Up Service for Type 4 400 480V WXBTSTRTUP BT 19 Silcon External Battery Start Up Service for Type 5 400 480V WXBTSTRTUP BT 20 Silcon External Battery Start Up Service for Type 6 400 480V Silcon External Battery On Site Service WXBTONSITEBT 10 Silcon External Battery On Site Service for Type 1 208V WXBTONSITEBT 11 ilcon External Battery On Site Service for Type 2 WXBTONSITEBT 12 ilcon External Battery On Site Service for Type 3 WXBTONSITEBT 13 ilcon External Battery On Site Service for Type 1 400 480V WXBTONSITEBT 14_ Silcon External Battery On Site Service for Type 4 WXBTONSITEBT 15 Silcon External Battery On Site Service for Type 5 208V amp Type 2 400 480V WXBTONSITEBT 16 Silcon External Battery On Site Service for Type 3 400 480V WXBTONSITEBT 17 Silcon External Battery On Site Service for Type 6 WXBTONSITEBT 18_ Silcon External Battery On Site Service for Type 4 400 480V WXBTONSITEBT 19 Silcon External Battery On Site Service for Type 5 400 480V WXBTONSITE BT 20 Silcon External Battery Preventive Maintenance During Normal Business Hours WXBTPMVSX8 BT 10 _ WXBTPMVSX8 BT 11 WXBTPMVSX
164. or long term durations Project Management Experience e Global experience in project implementation e Industry experience includes electrical mechanical and application engineering master electricians and electrical contracting Vendor management from project conception to final acceptance Contract management terms and conditions change orders milestone billing safety procedures UPS HVAC DC Plant power distribution and infrastructure installation Supervision Hands on experience in related industries including electrical mechanical and DC environments Telecom and Information Technology experience Certified professionals on various operating systems First Aid CPR and OSHA certified Benefits to Customer e Frees customer resources to focus on core business objectives e Assurance of proper installation and functionality of critical power solution e Assurance of timely and cost effective installation within defined project scope e Assist customer with delivery and installation issues e Customer s single point of contact for all supply delivery installation commissioning needs e Mitigate risk during project implementation APC Global Services Selector http www apc com support service WPRJ Rev 3 3 29 2004 Legendary Reliability APCGlobalServices Server Migration Cable Management Professional Services Server Migration Cable Management The Server Migration Cable Management Professional Servic
165. or reinstate an on site service entitlement a minimum one 1 Preventive Maintenance Visit must be purchased and performed per year e f external battery contract is not purchased for external battery coverage any site visits caused by external batteries will be billed at current APC rates e Best Endeavor Response Time is available by quote only and is reserved for remote locations where traveling limitations or security protocol disallows for a speedy response time APC Global Services Selector http www apc com support service WONSITENBD V T 10 WONSITEBE VT 10 WUPGxx VT 00 Rev 1 10 18 2004 Legendary Reliability APC GlobalServices Preventive Maintenance Visit SUVT and AIS3000 Your best defense against downtime The Preventive Maintenance Visit includes a comprehensive visual environmental and electronic inspection of the Smart UPS VT and AIS3000 aimed at maximizing data center uptime by ensuring that the unit components are performing to defined technical and environmental specifications An examination of your system designed to ensure optimal performance Verify UPS environment is within specified conditions Verify proper operation of fans Check UPS event log for any alarms and record log Check all power and control connections for proper torque and signs of overheating Spot check temperature of internal or external battery terminals Verify actual voltage and current to the UPS display Perform battery discha
166. ordingly APC Global Services Selector http www apc com support service WTRAINING Rev 2 11 18 2003 APC GlobalServices Legendary Reliability Remote Monitoring Service APC s Remote Monitoring Service is a premium service offering 7 x 24 manned monitoring of the customer s systems This service ensures immediate notification of alarms to the user s contacts according to a customizable profile It also provides immediate and transparent escalation to high level support or On Site Service if need be Furthermore the Remote Monitoring Service will use the data collected to provide customizable reports on events and trends which include all the Symmetra parameters amongst which are Cumulated and longest time on battery Number of events Load trends Load per phase Environmental data etc Scope of Work e 24 Hours a day 7 days a week monitoring of the equipment Immediate notification of alarms Quarterly reports including basic systems parameters trends and service levels User customizable Event Notification Profile via a web based application User customizable reporting via a web based application Benefits to Customers e Immediate Notification o Possibility to act and pro actively solve issues e Alarm explanation o Helps take corrective actions immediately e Reporting and trending o Helps forecast adapt the use of the equipment e Peace of mind o Frees customer resources to focus on core business objectives e Improvement
167. ountered and proof of date and place of purchase This warranty does not apply to equipment that has been damaged by accident negligence or misapplication or has been altered or modified in any way This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase EXCEPT AS PROVIDED HEREIN AMERICAN POWER CONVERSION MAKES NO WARRANTIES EXPRESSED OR IMPLIED INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Some states do not permit limitation or exclusion of implied warranties therefore the aforesaid limitation s or exclusion s may not apply to the purchaser EXCEPT AS PROVIDED ABOVE IN NO EVENT WILL APC BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Specifically APC is not liable for any costs such as lost profits or revenue loss of equipment loss of use of equipment loss of software loss of data costs of substitutes claims by third parties or otherwise AGS Product Guide APC Legendary Reliability Back UPS and Smart UPS Sales Scopes of Work Rev 7 10 12 2004 APC GlobalServices Legendary Reliability 1 or 3 Year Extended Warranty Back UPS Smart UPS Smart UPS RT Matrix Symmetra and Symmetra LX Affordable extended coverage The 1 or 3 Year Extended Warranty from APC provides th
168. ounts pulley bearing set screws Check different modes of operation heat reheat humidifier dehumidifier Replace return air filters Chilled water units check operation of proportional chilled water valve O O oO OF OO On a Semi Annual Basis S e All services included in the quarterly checklist plus o Check refrigerant pressures settings Verify operation of water regulation valves Check and test electrical connections Check glycol levels and concentrations Check alarms controller configuration and controller set points Replace belts and humidifier cylinder if applicable Verify operation and set points of APC provided Outside Heat Exchanger and APC provided pump package Confirm operation of Redundant Unit Group operation Clean dust and debris from unit o Confirm cleanliness of evaporator coil clean if required O O O 0 0 0 O O Please see available maintenance schedule options on next page APC Global Service Selectorhttp www apc com support service WPMV5X8 A X xx WPMV7X24 A X xx Rev 4 4 13 2004 Legendary Reliability APCGlobalServices The following Preventive Maintenance services are available Semi Annual Preventive Maintenance Schedule e Two 2 inspections scheduled 6 months apart Quarterly Preventive Maintenance Schedule e Four 4 inspections scheduled 3 months apart Monthly Preventive Maintenance Schedule APC recommended maintenance e Twelve 12 inspections scheduled each month consisti
169. parts Allow a two week lead time in service scheduling This service can be ordered as a stand alone visit or in conjunction with any service agreement from APC Additional visits can be purchased for the same system if more than one Preventive Maintenance Visit per year is desired If system cannot be shut down a minimum of input output terminal block temperatures will be verified by infrared temperature probe If this test determines terminal block temperatures are outside manufacturer tolerances the system will require complete shutdown for corrective action NOTE APC strongly recommends that the system be totally shut down in order to complete a full preventive maintenance check APC Global Services Selectorhttp www apc com suppori service WPMV7X24 P X xx Rev 4 10 7 2003 APC GlobalServices Legendary Reliability Professional Contract Installation Service ISX Input Wiring InfraStruXure Type B Ensure proper Input Wiring of InfraStruXure Architecture APC s Professional Contract Installation Service for InfraStruXure Input Wiring provides customers with APC contracted personnel to supply and install the manufacturer recommended input wiring to meet all local and national electrical code coordinated with the Assembly and Start Up scheduling of your APC system This service includes project management by APC Global Services Professional Services Group who will manage APC qualified dectrical contractors to perform input w
170. penses e Does not include repair parts e Allow a two week lead time for service scheduling e External battery systems require purchase of separate Preventive Maintenance agreements e This service can be ordered as a stand alone visit or in conjunction with any other APC Silcon service agreement Additional visits can be purchased for the same system if more than one Preventive Maintenance Visit per year is desired e If system cannot be shut down a minimum of input output terminal block temperatures will be verified by infrared temperature probe If this test determines terminal block temperatures are outside manufacturer tolerances the system will require complete shutdown for corrective action e NOTE APC strongly recommends that the system be totally shut down in order to complete a full preventive maintenance check APC Global Services Selector http www apc com suppori service WPMV5X8 SL WPMV7X24 SL Rev 8 11 10 2004 APC GlobalServices Legendary Reliability External Battery Installation Service Silcon Series The fast convenient painless way to uptime The External Battery Installation Service provides customers with APC Authorized Personnel to install batteries into racks or cabinets for external battery solutions In addition APC will energize and check functionality of the battery system in all modes of operation to ensure compliance with manufacturer specifications This service is applicable to external battery
171. port see the Service sechon of the User s Manual after following the Trouble Shooting and Before You Call Guidelines below Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase International Warranty Service If are in a country or region where your system will be serviced by an APC authorized reseller authorized to perform warranty service warranty service is available during the warranty period through a service delivery method such as return to closest depot or carry in to closet repair depot provided in the servicing country or region Service methods and procedures vary by country or region and some service or paris might not be available in all countries and regions Service centers in certain counties or regions might not be able to service all models of a particular machine type In addition some countries or regions might have fees and restrictions that apply at the time of service If you are in a country or region where your system will be serviced by an APC authorized reseller authorized to perform warranty service and you do not wish to return the Product to the closest depot or carry in to closet repair depot provided in the servicing country or region you may purchase on site repair services at time and material rates under the associated time and material terms and conditions listed below Trouble Shooting
172. pproximately one half hour of basic operator training on the system started up During tha start up a comprehensive suite of diagnostic tests is performed on the installed hardware to ensure that it is functioning according to APC factory specifications in all modes of operation Labor and travel expenses are included THIS SERVICE DOES NOT INCLUDE electrical installation of the system or integration of software and or accessories nor does it include assembly or racks cabinets or frames associated with the solution Customers requiring electrical installation software integration assembly services or more comprehensive traming may purchase those services at standard rates External Battery Startup Service This service is designed specifically for APC standard extemal battery solutions connected to APC UP Ss which have been shipped to the customer location pre assembled An APC Authorized Engineer will energize and check the functionality of the battery system in all modes of operation to ensure compliance with APC specifications THIS SERVICE DOES NOT INCLUDE electrica installation and wiring or connection of battery cabinet to UPS if UPS and battery layout is not as defined in the UPS installation manual nor does it include assembly of external battery cabinets if cabinets have been shipped unassembled This service is not applicable to wet cell batteries or non APC supplied batteries Start Up Services for wet cell batteries are available by q
173. ration NetworkAIR AFX from 20kW to 98kW in air water and glycol configurations NetworkAIR CW from 20kW to 210kW in a chilled water configuration Application Floor Mount Precision Air Conditioning for environmentally sensitive equipment areas data centers and computer rooms Services available Start Up Service Compressor Extended Warranty Onsite Service response times dependent upon regional availability Preventive Maintenance Important notes Start Up Service upgrades standard one year factory parts warranty to one year Onsite Service Preventive Maintenance required to qualify for Onsite Service entitlement AGS Product Guide Legendary Reliability APC Cooling Solutions Limited Factory Warranty The limited warranty provided by American Power Conversion Corporation APC in this Statement of Limited Factory Warranty applies only to Products you purchase for your commercial or industrial use in the ordinary course of your business LIMITED FACTORY WARRANTY APC product covered APC NetworkAIR FM Horizontal Flow Precision Air Conditioning Unit Terms of warranty APC warrants that the Product shall be free from defects in materials and workmanship for a period of one 1 year from the date of start up when APC authorized service personnel performed the start up of the Product or a maximum of 18 months from the date of Product shipment from APC when APC authorized service personnel have not per
174. record pressures and temperature for refrigeration based units Check setup of the condenser dry cooler pump Evaluate any alarms for accuracy and repair as needed e Where applicable the following will be verified o Chilled water valve operation o Dehumidification and humidification modes of operation o Heat reheat option o Redundant Group Control RGC o Supervisory operation Train customer support staff on basic operation of the equipment The Start Up Service is available in two configurations e Service visit performed on a 5 x 8 basis Monday through Friday 9am to 5pm e Service visit performed on a 7 x 24 basis which allows the customer to schedule service outside normal business hours including weekends and holidays Benefits to Customer e Assurance of proper installation and Start Up of the equipment e Confirmation the equipment is performing to specifications e Upgrade of standard one year parts warranty to one year parts labor and travel Important points e Start Up Service is available for FM FM Chilled Water AFX Tech Cool and Chilled Water e Customer must purchase one contract per unit e Start Up is required to qualify for compressor Extended Warranty and On Site comprehensive service agreements Please allow a two week lead time for service scheduling Installation Checklist must be completed and returned to APC prior to Start Up service scheduling Agreement does not include refrigerant cables electrical instal
175. reventative Maintenance 5X8 for NetworkAIR FM A W G PC gt 35 KW with OHE WOPUIVSXE AX20 Quarterly Preventative Maintenance 5X8 for NetworkAIR CW WOPUVEXE AX21 Quarterly Preventative Maintenance 5x8 for NetworkAIR CW 11 27kW WOPUVEXE AX22 Quarterly Preventative Maintenance 5X8 for NetworkAIR CW28 87KW WOP AXZ Quarterly Preventative Maintenance 5X8 for NetworkAIR CW gt 87 KW WOPMVSX8 AX30 Quarterly Preventative Maintenance 5x8 for NetworkAIR CM A WIG PC WOPUVEXE AXT Quarterly Preventative Maintenance 5X6 for NetworkAIR CM A W G PC with OHE WOPUIVSXE AX 40 Quarterly Preventative Maintenance 5X8 for NetworkAIR FM A W G PC 0 27 RW WOPUVEXE AX41 Quarterly Preventative Maintenance 5X8 for NetworkAIR FM A W G PC 0 27 KW with OHE WOPUVEXE AX42 Quarterly Preventative Maintenance 5X8 for NetworkAIR FM A W G PC 28 35kW WOW AXA Quarterly Preventative Maintenance 5X8 for NetworkAlR FM A W G PC 28 35 KW with OHE WOPMVEXE AX44 Quarterly Preventative Maintenance 5X8 for NetworkAIR FM A W G PC gt 35 KW WOPUVEXE AX45 Quarterly Preventative Maintenance 5X8 for NetworkAIR FM A W G PC gt 35 KW with OHE WOPUIVTX2S AX 25 Quarterly Preventative Maintenance 7X24 for NetworkAIR CW 28 87 RW WSPMVSX8 AX 20 Semi Annual Preventative Maintenance 5X8 for NetworkAIROW WSPMVSX8 AX 21 Semi Annual Preventative Maintenance 5X8 for NetworkAIR CWIL27KW WSPMVSNG AX 22 Semi Annual Preventative Maintenance 5X8 for NetworkAIR CW
176. rge test Verify proper transfer to all modes of operation Clean dust and debris from UPS Report delivered to customer documenting UPS status and recording on site activities Perform a system self test Air Filter inspection AIS3000 only The Preventive Maintenance Visit from APC is available in two configurations e Service visit performed on a 5 x 8 basis Monday through Friday 9am to 5pm e Service visit performed on a 7 x 24 basis which allows the customer to schedule service outside normal business hours including weekends and holidays Benefits to Customer e Ensure availability through preventive maintenance e Assurance that UPS system will be performing according to manufacturer specifications e Optimize lifetime of UPS system Important points e Includes labor and travel expenses Does not include repair parts Allow a two week lead time for service scheduling External battery systems require purchase of separate Preventive Maintenance agreements This service can be ordered as a stand alone visit or in conjunction with any other APC Smart UPS VT or AIS3000 service agreement Additional visits can be purchased for the same system if more than one Preventive Maintenance Visit per year is desired If system cannot be shut down a minimum of input output terminal block temperatures will be verified by infrared temperature probe If this test determines terminal block temperatures are outside manufacturer tolerances the syste
177. ritten notification wathin thirty 30 days following the completon of the specific services giving rise to the claim THE FOREGOING WARRANTY 15 IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED AND APC EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND REPRESENTATIONS EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE STANDARD FACTORY WARRANTY SERVICE GENERAL INFORMATION THE LIMITED APC FACTORY WARRANTIES ARE STATED ON THE LIMITED WARRANTY CARD PRODUCT MANUAL OR DOCUMENTATION ACCOMPANYING EACH PRODUCT AND ON APCS WEB SITE WWW APC COM THOSE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM COUNTRY TO COUNTRY OR JURISDICTION TO JURISDICTION During the warranty period APC or your reseller if approved by APC to provide warranty service provides without charge certain types of repair and exchange service to keep Products in or restore them to conformance with their specifications APC or your reseller will inform you of the available types of service for a Product based on its country of installation At its discretion APC or your reseller will 1 either repair or exchange the defective Product or 2 provide the location of an authorized service center who will either repair or exchange the defective Product To obtain service under a warranty you must obtain a Retumed Material Authorzaton RMA number from customer sup
178. rmation about products services and support You can find service information for your APC products including supported options at hitp www apc com support The support page has many sources of information and ways for you to solve problems including _ Downloading the latest device drivers and updates for your products _ Viewing Frequently Asked Questions FAQ _ Viewing hints and tips to help you solve problems _ Participating in APC discussion forums _ Setting up e mail notification of technical updates about your products When you call Please have the following information ready when you call _ The machine type and model of your APC hardware product if available _ Serial numbers of your APC hardware products _ A description of the problem _ The exact wording of any error messages _ Hardware and software configuration information On Site Warranty Repair Services During the applicable warranty period you may purchase on site repair services at time and material rates under the following time and material terms and conditions 1 The only services to be provided are those specified in the Estimate and will be performed on an as available best endeavor basis 2 All incurred Expenses will be billed in addition to the per call service charges and ihe applicable hourly rates Expenses are defined as airfare taxi train car rental tolls parking meals hotel motel and any other expenses required in providing reques
179. rnal Battery Frame Labor and travel expenses are included in the visit The Preventive Maintenance visit will include the following e Verify External Battery Frame environment is within specified conditions Mechanical inspection and torque of bussing between External Battery cabinet and UPS Measurements of battery float currents Measurement of AC voltage ripple and AC current ripple Clean system Recommendations to customer with regards to replacement of battery cells or strings that may be out of tolerance when this service is not combined with an External Battery On Site service contract The External Battery Preventive Maintenance Visit is available in two configurations e Performed on a 5 x 8 basis within normal business hours e Performed on a 7 x 24 basis This visit allows the customer to schedule this service outside normal business hours including nights weekends and holidays Benefits to Customer e Extended battery life due to preventive maintenance Longer lifetime of the power system Assurance that the batteries will be performing according to manufacturer specifications Full status of all on site activities delivered to customer History of battery maintenance for warranty purposes Predictive failure analysis to assist with replacement budgeting Maximum uptime due to proactive battery replacement of any batteries out of defined tolerance when combined with an APC External Battery On Site Service Program Important Point
180. round the clock 7 x 24 x 365 UM Service calls that cannot be scheduled ahead of time Also referred to as emergency site visits or corrective maintenance visits On site service contracts fall under this category Unscheduled Services 5x8 Scheduled site visits that are performed within regular business hours APC North America s regular business hours are 8 00am to 5 00pm local time Monday through Friday excluding holidays 3 x 24 Scheduled site visits that are performed at any hour requested by the customer generally outside normal lt business hours This includes nights weekends and holidays 4 Hours The response time to on site service calls that is used in conjunction with the 1 Year On site AHR Service 4 Hour response is defined as the guarantee of getting an APC authorized service technician on site within 4 hours from the time that APC technical support deems an on site visit is necessary That includes nights weekends and holidays The service call can be placed at any hour APC AGS Product Guide Legendary Reliability Appendix B Sales Tools Examples amp Cheat Sheets AGS Product Guide Legendary Reliability Sales Tools APC Website http www apcc com To view international models models for use in a country other than the United States please change the country selector in the upper left hand corner to the appropriate country Partner Page This is our primary tool for comm
181. rranty is in effect APC shall repair or replace any such defective parts without charge for on site labor and travel APC SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY PURCHASER S OR ANY THIRD PERSON S MISUSE NEGLIGENCE IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING OR OTHER HAZARD THERE ARE NO WARRANTIES EXPRESS OR IMPLIED BY OPERATION OF LAW OR OTHERWISE OF PRODUCTS SOLD SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE APC S EXPRESS WARRANTIES WILL NOT BE ENLARGED DIMINISHED OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF APC S RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC S SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES APC S WARRANTIES RUN ONLY TO PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES IN NO EVENT SHALL APC ITS OFFICERS DIRECTORS AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES
182. rsonnel have conducted start up of the Product An APC Start Up Service must be performed completed by APC authorized service personnel or replacement of defective parts only will be covered APC shall have no liability and no obligation to repair the installed Product if non authorized personnel performed the start up and such start up caused the Product to be defective Any parts furnished under this warranty may be new or factory remanufactured Repair or replacement of a defective product or part thereof does not extend the original warranty period Non transferable warranty extends to first purchaser for use This Warranty is extended to the first person firm association or corporation herein referred to by You or Your for whom the APC Product specified herein has been purchased This Warranty is not transferable or assignable without the prior written permission of APC Assignment of warranties APC will assign to you any warranties which are made by manufacturers and suppliers of components of the APC Product and which are assignable Any such warranties are assigned AS IS and APC makes no representations as to the effectiveness or extent of such warranties assumes NO RESPONSIBILITY for any matters which may be warranted by such manufacturers or suppliers and extends no coverage under this Warranty to such components Drawings descriptions APC warrants for the Warranty Period and on the terms of the Warranty set forth here
183. ruXure SKUs Extended Warranty Assembly Service Start Up Service Onsite Service Preventive Maintenance Visit Important notes Must purchase one service per unit external battery system Maximum of ten years of coverage from manufacture date available Extended service contracts must be purchased before expiration of factory warrant AGS Product Guide APC Legendary Reliability APC Symmetra PX Limited Product Warranty LIMITED PRODUCT WARRANTY FOR APC PRODUCTS The limited warranty provided by American Power Conversion Corporation APC in this Statement of Limited Factory Warranty applies only to Products you purchase for your commercial or industrial use in the ordinary course of your business APC product covered Symmetra PX UPS Terms of warranty APC warrants that the Product shall be free from defects in materials and workmanship for a period of two 2 years from the date of start up when APC authorized service personnel has performed the start up of the Product In the event that the Product fails to meet the foregoing warranty APC shall repair or replace any defective parts Any parts furnished under this warranty may be new or factory remanufactured Warranty extends to first purchaser for use non transferable This Warranty is extended to the first person firm association or corporation for whom the APC Product specified herein herein referred to as You or Your This Warranty is not tra
184. s e The Preventive Maintenance Visit will be performed at the same time as the power system Preventive Maintenance Visit whenever applicable e Not applicable for Vented Lead Acid wet cell batteries Please contact AGS for assistance e Separate contracts must be purchased for each external battery string APC Global Services Selector http www apc com supportservice WXBTPMV5X8 B T 30 WXBTPMV7X24 BT 30 AGS Product Guide Legendary Reliability Smart UPS VT and AIS3000 Service SKUs APC Part Number Services Installation Services WSTRTUP5X8 V T 10 Start Up Service 5X8 for Smart UPS VT WSTRTUP7X24 VT 10 Start Up Service 7X24 for Smart UPS VT On Site Service WONSITEBEVT 10 1 Year Best Endeavor Response On Site Service for Smart UPS VT WONSITENBD VT 10 1 Year Next Business Day On Site Service for Smart UPS VT WUPG4HR VT 00 1 Year 4HR On Site Service Response Upgrade to Existing On Site Service Warranty WUPGND VT 00 1 Year Next Day On Site Service Response Upgrade to Existing On Site Service Warranty Preventive Maintenance WPMV5X8 V T 10 1 Preventive Maintenance Visit 5X8 for 1 Smart UPS VT WPMV7X24 VT 10 1 Preventive Maintenance Visit 7X24 for 1 Smart UPS VT AGS Product Guide APC Legendary Reliability APC Symmetra PX AGS Product Guide APC Legendary Reliability Symmetra 3 Phase Quick Reference Symmetra PX Li Services available Symmetra 3 Phase uses InfraSt
185. s failure e Provides the peace of mind that your system is operational to manufacturers specifications Important Points e The Load Bank Test for InfraStruXure Type A amp B systems must be purchased and performed with a scheduled service such as Start Up or Preventative Maintenance e Load Bank Test Service report will be provided to the customer upon completion of service o Symmetra PX40kW systems require the optional Load Test Port be ordered at time of UPS purchase load bank port is not field installable e Load Bank Testing is possible without the Test Port but requires custom AGS service quote and UPS power down for load bank connect and disconnect e Customer loads must be powered off or placed on maintenance bypass power during testing APC Global Service Selectorhttp www apc com support service WLOADBNKTST P X 29 Rev 1 12 6 2004 Legendary Reliability APCGlobalServices Needs Assessment Service Professional Services The APC Needs Assessment Service offers a detailed review of your data center or server room An APC Authorized Field Service Engineer will visit the site for one business day and collect data pertaining to electrical loads wiring practices power quality existing power protection equipment and environmental conditions With this data a customized or standard report will be developed which includes the optimal Power Protection Strategy given the actual load requirement and the Electrical Infrastructure of th
186. service outside normal business hours including weekends and holidays Start Up of Symmetra Power Array e Perform visual inspection of unpacked frame and input output wiring installed by the licensed electrician if required e Install all power and battery modules e Energize the unit and perform a comprehensive diagnostic and self test e Train customer support staff on basic operation of the power array Start Up of Matrix e Unpack electronics module isolation module SmartCell battery and perform visual inspection of the modules e Assemble modules and connect wires e Energize the unit and perform a comprehensive diagnostic and self test e Train customer support staff on basic operation of the unit Benefits to Customer e Assurance of proper installation e Assurance that Symmetra Power Array or Matrix UPS system is performing to specifications e Train customer support staff on basic operation of the unit Important points e Customer must purchase one Start UP Service per unit and or extended run frame e Allow two week lead time for service scheduling e Does not include cables electrical installation or wiring e For Start UP of Symmetra Power Array the system must be electrically installed prior to the scheduled Start Up visit APC Global Services Selector http www apc com support service WSTRTUP5X8 SY xx WSTRTUP7X24 SY xx Rev 10 10 12 2004 APC GlobalServices Legendary Reliability 1 Year On Site Service APC
187. solutions where the batteries are shipped separate from the battery cabinet The External Battery Installation Service will be performed in connection with Start Up of the UPS system when applicable Verify required equipment is on site Unpack and install batteries inside battery cabinet or rack Visually inspect condition of batteries and cabling Connect battery interconnects cabinets and UPS Check open cell voltage of all batteries Check impedance conductance of all batteries The External Battery Installation Service is available in two configurations for customer convenience Service visit performed on a 5 x 8 basis Monday through Friday 9am to 5pm Service visit performed on a 7 x 24 basis which allows the customer to schedule service outside normal business hours including weekends and holidays Benefits to Customer Assurance of proper installation extending product life UPS system will be performing to specifications for increased availability Important Points Available for Silcon UPS system external batteries only Available for APC approved batteries only Johnson Controls Power Battery C amp D Yuasa Exide Chloride and Panasonic For other batteries contact AGS for assistance One External Battery Installation Service must be purchased for each external battery cabinet Not applicable for Vented Lead Acid wet cell batteries Contact AGS for assistance lf APC supplied cables cannot be used due to positioning of UPS a
188. sponse team of product experts Arc AGS Product Guide Legendary Reliability APC Global Services Worldwide Contact List AGS Product Guide Legendary Reliability Below is a list of AGS personnel along with contact information and regional responsibility Regional managers are your primary contact within AGS and should be your first source for any information related to AGS process and product Please feel free to call them should you have any questions related to the service provided to your customers Carl Cottuli General Manager Systems 401 855 3372 carl cottuli apcc com Lj 1 Paul Kavanagh Director APC Global Services x6842 paul kavanagh apcc com Re eee pps ee Brian Casserly Regional Product Manager JPAA 612 9955 9366 y apcc com po Andy Cross Chief Product Engineer x 6840 apcc com m North American Sevice Sales Manager 6132660138 joanne crownover apoocom _ Thomas Gosvig Regional Product Manager EMEA 45 72 19 04 82 thomas gosvig apcc com Kathleen Green WW Communications Manager x 2860 kathleen green apcc com WW Training Manager x5453 om kiernan apcc com Sean King Product Line Operations Manager x 6653 ean king apcc com Product Line Manager Batteries and John Petty Spares x17753 in Billerica john petty apcc com NOTE To obtain quotes for three phase Battery Replacement Services in NAM including wet cell batteries please contact Ben Harrison at 603 847 3788 or by email
189. stomer request o Mount all rack mountable APC products e Installation o Install APC software and software accessories on defined systems e Configuration o Configure APC software and software accessories per customer request e Integration o Insert customer IP address and network settings change accessory and software passwords per customer request and dress all APC and network cabling attached to APC products e Verification of equipment o Perform Power On self test o Validate UPS and accessory operation o Ping APC networked products o Perform functional test per customer request scheduled downtime might be required Benefits to Customer e Customer resources freed to concentrate on core business focuses e Ease of installation of APC software and software accessories e Optimal integration and management of UPS systems e Maximizes ease of software installation while minimizing network soft errors Important Points e Must ensure that UPS is installed and operational prior to Network Integration Visit e Customer must provide required access to network systems or provide a representative who has access e Customer must include access to systems for software installation access to network connections and access to UPS devices e Customer must provide APC with information on non standard applications installed on workstation servers prior to visit e Customer must provide raceway or routing path for APC network cabling e Customer must c
190. sures maximum protection for your loads Thermography Service for the InfraStruXure solution encompasses the following test points e PDU w System Bypass PDU upper and lower panel terminals e PDU Q1 Q2 and Q3 Circuit Breakers Symmetra PX DC back plane Symmetra PX power module back plane Symmetra PX DC terminals Symmetra PX input and output terminals PDU Transformer primary secondary terminals where applicable PDU System input Isolator input fuses when present and transformer coils e Output Panels branch circuit breakers A bypass and battery test will conclude the visit to ensure that the system functionality is in accordance with stated product specifications Benefits to Customer e Maximize system uptime through non intrusive predictive maintenance e Optimize lifetime of system e No downtime is required for analysis e Full status and report of findings including all thermal visual and written documentation Important points e Important safety note The Thermography Service is performed while equipment remains in operation Customer must provide adequate safety barriers as hazardous energy levels may be present on equipment Unqualified personnel must keep away from the equipment e Acertified Thermography engineer will perform the service e Thermography Service does not include repairs or replacement of parts e This Service does include labor and travel expenses e Allow a two week lead time for service scheduling
191. suse negligence improper installation or testing unauthorized attempts to repair or modify or any other cause beyond the range of the intended use or by accident fire lightning or other hazard There are no warranties express or implied by operation of law or otherwise of products sold or furnished under this agreement or in connection herewith APC disclaims all implied warranties of merchantability satisfaction and fitness for a particular purpose APC s express warranties will not be enlarged diminished or affected by and no obligation or liability will arise out of APC s rendering of technical or other advice or service in connection with the products The foregoing warranties and remedies are exclusive and in lieu of all other warranties and remedies APC s warranties run only to purchaser and are not extended to any third parties AGS Product Guide APC Legendary Reliability Silcon Sales Scopes of Work Rev 7 04 6 2004 Legendary Reliability APCGlobalServices Start Up Service Silcon Series Delivers the vital resources expertise and tools needed to quickly and efficiently implement your APC solution APC s Start Up Service provides customers with APC authorized service personnel on site to ensure proper installation and operation of your Silcon UPS APC will energize and check functionality of the system in all modes of operation to ensure compliance with stated technica specifications Performance of
192. system self test Verify UPS transfers to all modes of operation battery bypass normal Record the serial numbers of all models and frame for verification of entitlement and tracking Report delivered to customer documenting UPS status and recording on site activities If system cannot be shut down a minimum of input output terminal block temperatures will be verified by infrared temperature probe If this test determines terminal block temperatures are outside manufacturer tolerances the system will require complete shutdown for corrective action NOTE APC strongly recommends that the system be totally shut down in order to complete a full preventive maintenance check The Preventive Maintenance Visit from APC is available in two configurations e Service visit performed on a 5 x 8 basis Monday through Friday 9am to 5pm e Service visit performed on a 7 x 24 basis which allows the customer to schedule service outside normal business hours including weekends and holidays Benefits to Customer e Ensure availability through preventive maintenance e Assurance that UPS system will be performing according to manufacturer specifications e Optimize lifetime of UPS system Important Points e Does not include parts e Includes labor and travel expenses e Allow a two week lead time for service scheduling e External battery systems require purchase of separate Preventive Maintenance agreements e This service can be ordered as a stand
193. t scheduled downtime might be required Professional Provides APC contracted personnel to supply and install the manufacturer recommended input wiring to meet Input Wiring fall local and national electric code coordinated with the Assembly and Start Up scheduling Included is Projec Installation Management by APC Global Services Professional Services Group who will manage APC qualified electrical WPRJ ISX Service for ISX contractors to perform input wiring from the customers electrical service to the InfraStruXure Solution Software Integration Professional Service Service Service Level Quick Reference Guide Level Hardware SKU AS 03 ISX Automatic Transfer Switch ATS 250A AS 04 ISX Automatic Transfer Switch ATS 400A AX 01 3 10 kw Compressors NetworkAIR Products AX 02 14 30 kw Compressors NetworkAIR Products AX 03 31 49 kw Compressors NetworkAIR Products AX 04 50 70 kw Compressors NetworkAIR Products AX 05 90 98 kw Compressors NetworkAIR Products AX 10 ACF001 ACF002 ACF003 ACF201BLK AX 11 ACF101BLK ACF102BLK ACF103BLK ACF104BLK AX 12 ACPA4000 AX 21 NetworkAIR CW Chilled Water 11 27 kw AX 22 NetworkAIR CW Chilled Water FM CW Chilled Water FM IR In Row Chilled Water 28 87 kw AX 23 NetworkAIR CW Chilled Water gt 87 kw AX 30 NetworkAIR CM Ceiling Mount A W G PC AIR WATER GLYCOL PRE COOL AX 31 NetworkAIR CM Ceiling Mount A W G PC AIR WATER GLYCOL PRE COOL
194. t no cost to be available for you the next business day after APC is notified of this requirement If you choose to upgrade the system to include an on site contract APC offers modular service packages to match your needs Each point product incorporated into the system has a separate factory warranty that is applied when sold as a standalone unit When incorporated into an InfraStuXure solution the unit will be covered by the InfraStruXure warranty In cases where one warranty favors the customer over the other the stronger of the two warranties will take precedence All warranties are null and void unless installation and startup are performed by authorized APC Global Services service centers APG SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY PURCHASER S OR ANY THIRD PERSON S MISUSE NEGLIGENCE IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING OR OTHER HAZARD THERE ARE NO WARRANTIES EXPRESS OR IMPLIED BY OPERATION OF LAW OR OTHERWISE OF PRODUCTS SOLD SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE APC S EXPRESS WARRANTIES WILL NOT BE ENLARGED DIMINISHED OR AFFECTED BY AND NO OBLIGATION
195. tallation extending product life e Confidence that the UPS system will be performing to optimal manufacturer specifications e Frees customer resources to concentrate on core business focuses e Training of support staff on proper use Important points e Limited to minimum purchase of 10 Start Up services on the same purchase order for Back UPS and Smart UPS series e The Smart UPS RT series 5kVA and above may require an electrician for proper installation Please consult your Installation Manual e Smart UPS RT series Start Up service may be purchased individually Please contact AGS for assistance e Customer must purchase one Start Up service per unit or extended runtime frame Please contact AGS for further information and discount options for multiple purchases e Allow for a two week lead time in service scheduling APC Global Services Selector http www apc com support service WSTRTUP5X8 SB xx WSTRTUP7X24 SB xx Rev 12 04 06 2005 APC GlobalServices Legendary Reliability The right people the right place the right time This service provides APC authorized service personnel at the customer s location within a specified period of time This service offering includes parts internal batteries if applicable labor and travel The On Site Service from APC is available in three different configurations that allow the customer to determine how quickly APC should arrive on site for an unscheduled visit or emergency s
196. ted Services 3 Labor rates will be charged to the customer in one 1 hour increments 4 The costs for service listed on the Estimate are an estimate ONLY If escalation is required due to unrevealed damage APC shall be entitled to recover any additional costs related to the escalation of service at rates as may be appropriate 5 When a pre arranged visit to Customer site has been scheduled with APC and the responding Engineer is unable to perform the requested work because of circumstances beyond Engineers control and no request for cancellation of the scheduled visit has been made at least 46 hours prior to scheduled arrival time Customer will be charged the then applicable minimum per call charge and hourly rates for ime expended plus any reasonable related expenses as defined in section four 4 above unless such preclusive conditions are unforeseeable by and beyond the reasonable control of Customer A retum visit will be re scheduled as soon as practicable subject to pre existing APC commitments Examples of conditions that would require a return visit include but are not limited to inadequate site or operatona readiness or preparaton false unjustified or unauthorized service requests inaccurate insiructons inaccessibility of the site or Hardware or unsafe working conditions 5 Replacement parts and or sub assemblies shall be either new or refurbished at the discretion of APC Only paris used to restore the customers system to
197. that necessary parts are immediately available to the APC authorized engineer assigned to repair the system Any equipment bearing serial numbers other than those listed on the entitlement certiicate are not covered under an on site service entitlement and will not be offered services under the definition listed above Should service be required on any equipment bearing serial numbers other than those listed on the entitlement certificate service will be available on a time and materials basis at the rate available on that day The On Site Service contract must be purchased before the expiration of the standard factory warranty In order to renew an on site service entitlement the customer must purchase and cause to be performed a minimum of 1 Preventive Maintenance visit per year Tx2dx365_ Telephone Technical Support Live telephone technical support is available 24 hours per day 7 days per week 365 days per year Telephone support engineers will generate a case number troubleshoot the unit dispatch spare parts dispatch an APC Authorized Field Service Engineer or escalate to subject matter experts when required It is the sole responsibility of APC to determine the need for the completion of any of the before mentioned activities If APC determines there is no need to initiate these activities none will be performed APC Technical support requires a customer representative who is familiar with the unit in question to be on site and in the locaton
198. that the wiring to and from the system is installed correctly APC will energize and check functionality of the solution in all modes to ensure compliance with stated technical specifications e Perform visual inspection of InfraStruXure Automatic Transfer Switch ATS equipment to ensure that all connections are properly fixed and tight e Energize unit and perform a comprehensive diagnostic and self test e Verify That wiring is correct and document any discrepancies That all internal functions are operating according to defined InfraStruXure specifications That InfraStruXure ATS manual and automatic functions are operating properly All monitoring and control functions are within defined InfraStruXure specifications where applicable o System output and transfer characteristics are within defined InfraStruXure specifications e Record all front panel reading and parameter stacks e Train customer support staff on basic operation of the InfraStruXureTM ATS O O O Benefits to Customer e Assurance of proper installation extending product life e Coordination for start up and testing of InfraStruXure components ensures complete NCPI system integrity e ATS will be performing to specifications for increased availability Important points e Start Up Service is available for anytime scheduling e Allow for a two week lead time in service scheduling e APC does not cut any holes in the tiles walls or floors associated with i
199. the product does not provide any protection against interruptions or irregularities in or loss of electrical power lf an APC authorized engineer installs a replacement part the removed part becomes property of APC as soon as it is detached from the Customer product Where an APC authorized engineer installs a spare part belonging to Customer during repair of a product APC shall supply a free replacement for that item to Customer APC authorized engineers are authorized to install only replacement parts specified by APC APC will take possession of spent or defectve parts and batteries for which it has provided replacements and will properly dispase of them at no additional cost to Customer Customer will be charged current APC list price for any replacement parts and batteries required during preventive maintenance or an emergency service visit unless parts and batteries are covered by factory warranty or the associated Entitlement APC will charge Customer for delivery of the replacement parts and batteries to the site and for the installation of the replacement parts and batteries at the current hourly rates unless parts and batteries are covered by factory warranty or the associated Entitlement APC will take possession of spent or defective parts and batteries for which it has installed replacements and wil properly dispose of them at no additional cost to Customer A f within the longer of a 90 days of performance of scheduled mai
200. thereof 4 Entitlement does not apply to product that has been subjected to neglect AGS Product Guide Legendary Reliability accident abuse misuse misapplication connection or wiring which does not conform to applicable local state and national electrical codes or that has been subject to repair or alteration not authorized in a prior writing by APC 4 Entitlements do not confer any right upon Customer for free upgrades of product r product software Not included in any Entitlement is repair of product damage caused by Customer relocation or movement of installed product Entitlements do not include electrical installation and wiring or software or accessory integration 4 Entitlements may only be administered by APC Authorized personnel 4 Candifions for Certain Entitlements Please consult the Entitlement product definitons at the end of this document to ascertain applicability of these limitations to your Entitlement 4 f no installation by pass switch has been installed by Customer prior to the performance of any Eniitlement it may be necessary to power down al equipment which depends on electricity from the circuit on which work is being performed Customer must make time available during regular business hours for the shut down to take place and for the services to be performed Customer is reminded that where there is an installation by pass switch and it is engaged or where the product is inoperative
201. tic Transfer Switch Environmental Monitoring Unit Rack Air Distribution Unit Rack Air Removal Unit Extended Runtime Battery Frame Any APC Accessories APC Global Services Selector http www apc com support service WASSEMUPS 3R xx 00 WASSEM1 3R P X 10 Rev 6 4 19 2004 APC GlobalServices Legendary Reliability Assembly Services InfraStruXure Three Phase Ensure proper Assembly of InfraStruXure Architecture APC s Assembly Services provide customers with APC Authorized service personnel to properly unpack inspect position and assemble all components of the InfraStruXure Solution in preparation for final input wiring and system Start Up APC Authorized personnel will perform a visual inspection of all components to ensure that all equipment required on the CTO report has been received and is undamaged In addition our personnel will remove all packing materials to the customers disposal area or container Assembly Services are provided for six distinct hardware categories to offer customized service solutions meeting the exact customer need The Assembly Service categories are e NetShelter VX Racks 1 5 Symmetra PX UPS and or PDU External Battery Frame Air Distribution Unit Rack Mount Air Removal Unit ISX HD Enclosure Components Benefits to Customer e Ensures proper assembly and positioning of your system thereby guaranteeing hardware integrity e Frees customer resources to concentrate on core business
202. titlement Certificate which you receive when you purchase a service You are only entitled to one service per one specific product item This is called a service Entitlement for your product Multiple products require multiple Entitlements An Entilement allows you to pre purchase a service plan for your product to become effective after your factory warranty expires or purchase a service plan to provide you with services that supplement your factory warranty An Entitlement does not replace the factory warranty on your product Your factory warranty is NOT an Entitlement as defined in these terms and conditions Some Entittements are not available in all areas outside of the continental U S and Western Europe 2 Limitations Entitements are not refundable after the initial thirty 30 day period following your purchase of the Entitement unless otherwise indicated in the Cancellation Policy below To activate your Entitlement you will be required to register your product You have thirty 30 days from the date of purchase to register your product You will not be eligible for your Entitlement until your product is registered If you do not register your product using one of the approved methods listed herein you will not be entitled to any service from APC TRANSFER ASSIGNMENT Entitlements may be transferred or assigned with the transfer or assignment of the product it was purchased for PROVIDED THAT any transferee or assignee must
203. to Customer e Maximize uptime through Preventative Maintenance e Improved network reliability e Assurance that the DCN power system will be performing according to manufacturer specifications Security against unplanned outage of critical systems Optimize lifetime of DCN power system Commonality of methodology in procedures and reporting across the network Customer resources free to concentrate on core business focus Full status of all on site activities delivered to customer Important points e Does not include parts Includes labor and travel expenses Separate Preventative Maintenance contracts must be purchased for external batteries Allow for a two week lead time in Preventative Maintenance Visit scheduling This service can be ordered as a stand alone visit or in conjunction with any APC DCN On Site service contract Additional visits can be purchased for the same system if more than one Preventative Maintenance Visitis required per year e Any anomalies noted as the result of Preventive Maintenance Visit will be immediately investigated and the resolution or recommendation documented and submitted to the customer Those items that require repair action will include a statement of work to assist the customer in obtaining price quotations for the necessary repair in case the DC power system is not covered by an APC On Site service contract and or Extended Warranty APC Global Services Selector http www apc com support servi
204. tomatic Transfer Switch ATS Preventive Maintenance Service include limited consumables comprehensive visual environmental and electronic inspection of the InfraStruXure solution The services are available for any time scheduling Three quarterly inspections and one annual full service preventive maintenance are included for the generator and one annual PM on the ATS This service is aimed at maximizing data center uptime by ensuring that the InfraStruXure components are performing to defined technical and environmental specifications Generator Inspection Service e Three visits per year on a quarterly basis e Verify that system environment is within specified conditions e Check Engine Generator for leaks engine oil level amp pressure e Check Cooling System Air Intake System Fuel System Exhaust System and Electrical System e Written summary report Generator Full Service Preventive Maintenance e One visit per year includes all checks in the Generator Inspection Service plus e Once per year replace engine oil and oil filter Change fuel filter coolant filter water separator filter float tank breather element Check antifreeze and additive concentration grease bearings Change air filter every two years e Fuel and oil contamination testing e Other major consumables such as belts hoses coolant change and battery replacement covered by an additional service The replacement cycle for these items depend on use and environment e
205. tra PX 40 kW WSTRTUP7X24 PX 31 Start Up Service for 1 Symmetra 80kW UPS and or 1 PDU WSTRTUP7X24 PX 33 Start Up Service for 1 External Battery Frame for Symmetra PX 80 kW Needs Assessment Services WLOADBNKTST PX 29 On Site Service WONSITENBD PX 21 1 Year Next Business Day On Site Service for Symmetra PX 40 kW UPS and or PDU g WONSITENBD PX 23 1 Year Next Business Day On Site Service for 1 External Battery Frame for Symmetra PX 40 kW WONSITENBD PX 31 1 Year Next Business Day On Site Service for Symmetra PX 80 kW and or PDU WONSITENBD PX 33 1 Year Next Business Day On Site Service for 1 External Battery Frame for Symmetra PX 80 kW WUPCAHR PXD WOPGND PX 00 WUPGONSITEFWEPX2 WUPGONSITEFWEPX 23 WUPGONSITEFW PXS WUPGONS ITEEW PX 33 WUPGONSITEEW PX 34 1 Year Next Business Day On site Service Factory Warranty Upgrade Preventive Maintenance WiBATREFH PX 21 Battery Replacement Service for Symmetra PX WiBATREFH PX 23 Battery Replacement Service for 1 External Battery Frame WPMV7X24 PX 21 1 Preventive Maintenance Visit 7X24 for 1 Symmetra PX 40kW UPS and or PDU WPMV7X24 PX 23 1 Preventive Maintenance Visit 7X24 for 1 External Battery Cabinet for Symmetra PX 40kW WPMV7X24 PX 31 1 Preventive Maintenance Visit 7X24 for 1 Symmetra PX 80 kW and or 1 PDU WPMV7X24 PX 33 1 Preventive Maintenance Visit 7X24 for 1 External Battery Cabinet for Symmetra PX 80kW Load Bank Test for InfraStruXure Type A amp B
206. ty Silcon Service SKUs u APC SKU T Description Product Based Services Installation Services During Normal Business Hours WSTRTUPSX8 SL 10 Startup Service 5X8 for Silcon 10 20 kW UPS O WSTATUPSX6 SL 11 Startup Service 5X8 for Silcon 30 40KWUPS OO O O OOOO OOOO O O WSTATUPSX8 SL12 Startup Service 5X8 for Sion 60 80 KWUPS C WSTATUPSX8 SL13 Startup Service 5X8 for Silcon120 160KWUPS OC O O O WSTATUPSX6 SL 14 Startup Service 5X8 for Silcon 240 320kWUPS_ OC O O O WSTATUPSX8 SL15 Startup Service 5X8 for Silcon 400 500kW UPS Installation Services Outside Normal Business Hours WSTRTUP7X24 SL 10 Start up Service 7X24 for Silcon 10 20KWUPS O WSTRTUP7X24 SL 11 Startup Service 7X24 for Silcon 30 40KWUPS O OOOO O WSTRTUP7X24 SL 12 Start up Service 7X24 for Silcon 60 80 KWUPS O C OC O WSTRTUP7X24 SL 13 Start up Service 7X24 for Siicon 120 160KWUPS OC OC O WSTRTUP7X24 SL 14 Startup Service 7X24 for Silcon 240 320KWUPS O OOOO O OOOO O OOO O WSTRTUP7X24 SL 15 Startup Service 7X24 for Silcon 400 500 kW UPS lt gt On Site Service 4 HOUR RESPONSE EMEA Only a WONSITE4HE SL 10 1 Year 4 Hour Response On site Service for Silcon 10 20KW UPS Z O Z o WONSITE4HE SL 11 1 Year 4 Hour Response On site Service for Silcon 30 40KW UPS WONSITE4HE SL 12 1 Year 4 Hour Response On site Service for Silcon 60 80 KWUPS lt lt WONSITE4HE SL 13
207. uest must be placed within defined local business hours e 1 Year Next Day On Site Service APC will provide authorized personnel on site next day including weekends and holidays The service request can be placed at any hour Not available in all locations Please consult with your local APC representative for coverage in your area e 1 Year 4 Hour Response On Site Service For mission critical environments that require immediate service response APC will provide authorized personnel on site within 4 hours from the time APC Technical Support deems an on site visit is necessary This response level includes nights weekends and holidays Not available in all locations Please consult your local APC representative for coverage in your area Benefits to Customer e Customer resources are free to concentrate on core business focuses e On Site response time determined according to customer needs and desired level of availability e Security for quick response in an emergency situation e Maximum flexibility for designing a service contract that exactly meets customer needs Important Points e 4 Hour and Next Day response option not available in all locations Please consult your local AGS representative for coverage in your area e The On Site Service Agreement must be purchased before expiration of the factory warranty e Can be combined with other APC service offerings for enhanced availability e g Preventive Maintenance Visit APC Global Service
208. unicating information to our partners Under the What s New section we highlight what has been added most recently https www apcc com personalpage Information that you will find on this page Promotions Sales tools Marketing tools Trainings amp events News amp information ISX Build Out Tool onEon APC Test Drive Site http testdrive apcc com Customers can conduct a live demo of various products on ihis website APC Knowledge Base http www apcc com support index cfm This website contains the answers to our most frequently asked questions Product Selector http www apcc com sizing selectors cim This website will help you choose the most recommended solutions for your customers needs This website features our UPS NetShelter cable service notebook battery surge protection and upgrade selectors Service Selector http www apcc com tools service_selector Many APC products including all UPS DC Systems and most cooling systems have a variety of warranties services available to applicable systems To see what is available for a specific product please utilize this valuable tool to save time and costly PO errors AGS Product Guide Legendary Reliability Real Examples Cost of Repair without Purchasing APC Service Support OPTION A Symmetra 8KVA 208VAC Failure at Power Module and MIM Notes Travel expenses are assumed as Parts included APC Part Number ERP Qty Total This cost is for j
209. uote only External Battery Installation Services This service is designed specifically for APC standard extemal battery solutions connected to APC UP Ss which have been shipped to the customer location unassembled This service provides an APC Authorized Engineer to assemble external battery cabinets install external batteries into battery frames and to wire the extemal battery cabinet to the applicable UPS The APC Authorized Engineer will then energize and check the functionality of the battery system in all modes of operation to ensure compliance with APC specifications THIS SERVICE DOES NOT INCLUDE electrical installation and wiring or connection of battery cabinet to UPS if UPS and battery layout is not as required and illustrated in the UPS installation manual This service is not applicable to wet cell batteries or non APC supplied batteries Start Up Services for wet cell batteries are available by quote only Preventive Maintenance Service This service provides a single site visit designed to examine the status and health of the installed UPS with applicable internal assemblies or air conditioning unit and to upgrade firmware as needed Customers wanting additonal site visits must purchase additional visits at standard rates An APC Authorized Engineer will perform a visual and electronic inspection of hardware to ensure that the system is performing to all defined technical and enwronmenta specifications and will make adjustments as ne
210. urchase a Spare Parts Kit to remain on location with ihe specified unit Purchase of a Spare Parts Kit increases the likelihood that necessary parts are immediately available to the APC authorized engineer assigned to repair the system Any equipment bearing serial numbers other than those listed on ihe certificate issued for this entitlement are not covered under an on site service entitlement and will not be offered services under the definition listed above Should service be required on any equipment bearing serial numbers other than those listed on the entitlement certificate service will be available on a time and materials basis at the rate available on that day The On Site Service contract must be purchased before the expiration of the standard factory warranty In order to renew an on site service entitlement the customer must purchase and cause to be performed a minimum of 1 Preventive Maintenance visit per year 1 Year On Site Service Next Day Response Time This service provides 1 year on site service on APC hardware only An APC Authorized Field Service Engineer wil arive at the customer s facility during the next day after recening the customer call to initiate a service visit to diagnose or repair the APC equipment covered under this entilement Determining the necessity of a service visit is the sole responsibility of APC lf APC determines that a service visit is not required to diagnose or repair the equipment in question there will
211. ust 1 failure event Additional failure events involve do o ee een must have the SYMIM2 759 1 759 a zoni updated SYPM and SYMIM2 in TOTAL PARTS 2 758 stock locally not usual for a faster response Lack of availability of Labour parts may delay repair up to 2 Description Usual Business Rate Qty Total weeks 4 hour minimum Other costs not included possible Diagnosis 150 4 600 service escalation to APC freight Replacing of parts and importing costs for spare parts Final Tests etc For non business hour services TOTAL LABOUR 600 after hours hourly rate is higher 225 TOTAL COSTS OF REPAIRING 3 358 Cost of Repair Having Purchased APC Service Support Notes Spare parts travel and labor are OPTION B included Other failure events are also Symmetra 8KVA 208VAC Failure at Power Module and MIM included at no additonal costs for ihe year APC has the updated SYPM and APC Part Number ERP Qty Total SYMIM2 in stock locally therefore a faster response time is assured WPMV5X8 SY 14 849 1 849 No hidden additional costs possible WONSITENBD S Y 14 1330 1 1330 service escalation to APC freight and importing costs for spare parts etc are all included TOTAL COST OF REPAIR WITH APC SERVICES 2 179 Cost difference between Options A B 1 179 AGS Product Guide Legendary Reliability Real Examples Cost of Repair without Purchasing APC Service Support OPTION A Symmetra 16KV
212. vice Factory Warranty Upgrade 1 Year Next Business Day On site Service Factory Warranty Upgrade WUPGONSITEEW SY 13 1 Year Next Business Day On site Service Factory Warranty Upgrade WUPGONSITEFW SY 14 1 Year Next Business Day On site Service Factory Warranty Upgrade 1 Year Next Business Day On site Service Factory Warranty Upgrade WUPGONSITEFW SY 16 NBD On Site Service Upgrade to Factory Warranty Preventive Maintenance During Normal Business Hours WPMV5X8 SY 10 WPMVSYG SV 11 WPWIVEXS SY 12 WPMVSX8 SY 13 1 1 Pm m 1 1 WPMVXE SY 14 WPMVSXE SV 15 WPUVSKE SY 16 1 Preventive Maintenance Visit 5X8 for 1 Symmetra Matric UPS or SUDP Preventive Maintenance Outside of Normal Business Hours Bales ae WPMV X24 SY 11 O g nce l jj m WPMV X24 SY 14 O ee WPMV7X24 SY 16 AGS Product Guide Legendary Reliability APC Silcon AGS Product Guide APC Legendary Reliability Silcon Quick Reference Silcon Providing the highest efficiency and lowest operating costs within its class Range 10 500 kVA kw Application Data Center amp Facility UPS Services available Start Up Service Battery Installation Service Onsite Service response times dependent upon regional availability Preventive Maintenance Visit mportant notes Reasonable expected product life 15 20 years Must purchase one service per unit external batt
213. w the Scope of Work in PDF format click on Download Now Sales Scopes of Work can also be found through the Sales Tools Portal If you have additional questions please feel free to call our Customer Service Center at 877 800 4272 q Searah EA cantare Arc ES United Hates i Dantad Lagancary Rebkabi ty Mew j Arder E LUE Home Products Suppor Serivces Selectors Howto Buy ServiceSelecto Step 1 Sekei Your Wedel Lat the Semira Selacior help you choose one of nur world class semca offerings for your APC product Simply fll out ihe below information and obtain a Serice product recommendation to protect the APC hardware you are purchasing Select Your Model Selaci your WES model using the dropdown lisis or amar your model in ihe test field balowe Or click on a iab to choose a Di Cooling Solution or lnira irukure product UPS Cooling Solutions lufra tru Filter ligt by farnily All farnilies we Select Your klodal Select Four klaral 0R Enter your madel number Refer to the barcode sticker on the rear of your unit The top code is the Medel number or SKU from which the product farnily can be determine AGS Product Guide APC Legendary Reliability APC Back UPS and Smart UPS AGS Product Guide APC Legendary Reliability Back UPS and Smart UPS Quick Reference Back UPS High Performance Battery Backup amp Protection for Business and Home Computers
214. with OHE Outsite Heat Exchanger NetworkAIR AFX 0 27 kw A W G PC AIR WATER GLYCOL PRE COOL AX 40 AX 41 NetworkAIR AFX 0 27 kw A W G PC AIR WATER GLYCOL PRE COOL with OHE Outside Heat Exchanger NetworkAIR FM amp AFX 28 35 kw A W G PC AIR WATER GLYCOL PRE COOL AX 43 NetworkAIR FM amp AFX 28 35 kw A W G PC AIR WATER GLYCOL PRE COOL with OHE Outside Heat Exchanger NetworkAIR FM amp AFX gt 35 kw A W G PC AIR WATER GLYCOL PRE COOL AX 45 NetworkAIR FM amp AFX gt 35 kw A W G PC AIR WATER GLYCOL PRE COOL with OHE Outside Heat Exchanger AX 42 AX 44 SLB15K20F1 SLB15K20F2 SLB30K40F2 SLB15K20F3 SLB30K40F3 SLB60K80F3 SLC10K80H0 EB SLC10K80H0 PB SLR10K80H0 EB SLR10K80H0 PB BT 10 BT 11 BT 12 02 mE En O A CO O Q X lt J ep on O A CO O I X lt J 02 i gJ CO O A O O ep m CU rs O A O O I 02 m CI CO O A Q 02 r CI Co O A I op r Q O A CO O I ITI CU ep r Q O A CO O I Tl CU 0p r Q S CO O I U CU U m U O A CO O I m CJ BT 13 SLR10K80H1 FB SLR10K80H1 PB BT 14 SLB40XR SLB40XRE SLB40XRL SLB10K80FXR5 SLB10K80GXR2 SLB10K80HXR2 SLB120K160G2 SLB120K160H2 SLB30K40F5 SLB30K40F5 SLB40K60H2 SLB60K80F5 SLB80KG2 SLB80KH2 SLB80XR SLB80XRL SLC10K80H2 EB SLC10K80H2 FB SLC10K80H2 PB SLC120K160H2 EB SLC120K160H2 FB SLC120K160H2 PB SLR10K80H2 EB BT 15 S
215. ws the customer to schedule service outside normal business hours including weekends and holidays Benefits to Customer Assurance of proper installation extending product life UPS system will be performing to specifications for increased availability Important Points Available for Smart UPS VT and AIS3000 system external batteries only Available for APC approved batteries only Not applicable for Vented Lead Acid wet cell batteries Contact AGS for assistance Allow a 2 week lead time in service scheduling Batteries must be installed and maintained in environment that adheres to manufacturer specifications Contact AGS for custom quoting for installation of other manufacturer batteries or wet cell batteries Note The UPS system must be totally shut down in order to complete the External Battery Installation Service APC Global Services Selector http www apc com supportservice WXBTPMV5X8 B T 30 WXBTPMV7X24 BT 30 Rev 1 10 18 2004 Legendary Reliability APC GlobalServices External Battery Preventive Maintenance Visit Smart UPS VT and AIS3000 Your best defense against downtime This service includes one Preventive Maintenance Visit on external batteries to ensure proper operation over time and that the batteries are performing according to manufacturer specifications The External Battery Preventive Maintenance Visit is available or APC approved external batteries that are part of an APC Smart UPS VT or AlS3000 Exte
216. ying levels of response time to meet customer s needs e Security for quick response in an emergency situation Important Points e 4 Hour and Next Day response option not available in all regions Please consult your local AGS representative for availability e Must purchase one 1 On Site Service agreement per UPS and per extended battery pack e SmartCell SYBATT SYMIM SYRIM as extra modules are covered by UPS or Power Array agreement e The On Site Service must be purchased before expiration of unit factory warranty or current APC service program APC Global Service Selectorhttp www apc com support service WONSITEXxx SY xx Rev 10 10 12 2004 APC GlobalServices Legendary Reliability Preventive Maintenance Smart UPS RT Symmetra and Symmetra LX Your best defense against downtime The Preventive Maintenance Visit includes visual and electronic inspection of the UPS system to ensure it is performing to all defined manufacturer and environmental specifications e Verify that UPS environment is within specified conditions e Verify proper operation of fans e Check UPS event log for alarm s and record log only through PowerView for Symmetra and Symmetra LX Check input and output terminal block temperatures of UPS under load Clean all dust and debris from UPS Check that all modules are properly seated and undamaged Check torque of UPS power connections while system is in shutdown mode only Perform a
217. ystem and one Preventative Maintenance Visit a year on the external batteries e The On Site Service contract must be purchased before expiration of DCN factory warranty e Parts internal batteries labor and travel expenses are included e Replacement of faulty batteries not necessarily carried out on day of initial service call e Available for APC approved batteries only Power Battery C amp D EnerSys GNB Exide Douglas Hawker and Panasonic For other batteries contact AGS for assistance e Batteries must be kept in an environment that adheres to battery manufacturer environmental specifications APC Global Service Selectorhttp www apc com support service WXBTONSITE DB xx Rev 7 10 7 2003 Legendary Reliability APCGlobalServices External Battery Preventative Maintenance Visit DC Network Solutions Proactive maintenance for external battery systems This service includes one Preventative Maintenance Visit on external batteries to ensure proper operation over time and that the batteries are performing according to manufacturer specifications The External Battery Preventative Maintenance Visit is available for APC approved external batteries that are part of an APC DCN power protection solution Labor and travel expenses are included in the visit The Preventive Maintenance visit will include the following e Visual inspection of battery system setup e Mechanical inspection and torque of all battery intercell connections e

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