ICA05 VCE VET Information Technology Written examination
Contents
1. do as a result of this issue 1 1 1 3 marks END OF QUESTION AND ANSWER BOOK2. was probably infected by a Trojan virus a What is a Trojan virus b Explain how the money could have been stolen electronically from Fred s account c Recommend two things Fred should do to protect his computer from viruses and hackers 1 1 1 2 4 marks SECTION B continued TURN OVER 2012 VCE VET IT EXAM SAMPLE 14 January 2012 Question 16 Jo purchased a new unbranded computer system from a local swap meet A swap meet is a market for used computer equipment It included all of the hardware and the disks for the Original Equipment Manufacturer Operating System OEM OS and the appropriate drivers although these were not installed a Is it legal to sell an OEM OS with an unbranded computer system Explain your answer Jo installs the OS but does not install the drivers She then finds she cannot get full use of the hardware that makes up her system b Why is this so c Suggest two potential problems with purchasing an unbranded computer system from a swap meet 1 1 2 2 5 marks SECTION B continued 2012 VCE VET IT EXAM SAMPLE 15 January 2012 Question 17 Rina is the most experienced spreadsheet user in the organisation She is responsible for a new project which requires skills she currently lacks Her manager decides she should receive one on one training to bring her skills up to the level needed a What are three advantage
3. ICA05 VCE VET Information Technology Written examination November This information relates to the examination of the revised VCE VET Information Technology program based on the ICA05 Information and Communications Technology Training Package For 2007 only there will be different examinations set for both the ICA99 and ICA05 versions of the VCE VET IT program Teachers and students need to be aware that there are differences between the examinations which will be set for each of these programs in 2007 From 2008 the following advice applies to all students sitting the VCE VET IT examination Examination specifications Overall conditions The examination will be sat at a time and date to be set annually by the Victorian Curriculum and Assessment Authority There will be 15 minutes reading time and 90 minutes writing time VCAA examination rules will apply Details of these rules are published annually in the VCE and VCAL Administrative Handbook The examination will be marked by a panel appointed by the VCAA The examination will contribute 34 per cent to the Study Score Content The examination will be based on the common core compulsory units of competence from the Unit 3 4 sequence of the ICA05 version of the VCE VET Information Technology program as follows e ICAD3218B Create user documentation e ICAI3020B Install and optimise operating system software e ICAT3025B Run standard diagnostic tests e ICAU3004B Apply oc
4. ION B continued 2012 VCE VET IT EXAM SAMPLE 9 January 2012 Question 4 Why is it important that people who frequently work with computers have good keyboarding skills 2 marks Question 5 There are two commonly used operating system environments GUI and CLI a What do the abbreviations GUI and CLI stand for GUI CLI b Give two reasons why most users tend to prefer the GUI environment 1 2 2 2 4 marks Question 6 a List three items to include in an ergonomics checklist for a computer workstation 1 3 b Why should the ergonomics of a workstation be assessed 3 1 4 marks SECTION B continued TURN OVER 2012 VCE VET IT EXAM SAMPLE 10 January 2012 Question 7 Jet Incorporated deployed twenty five copies of a software application over a Client Server network for the use of twenty five clients using the software at different times during the day The Managing Director of the company asked the Network Administrator if the software was legal The Network Administrator stated that the software was legal as the company had paid for a concurrent licence for fifteen users Has the company met its legal copyright obligation Justify your answer 2 marks Question 8 The table below shows part of a typical Help Desk log for a company that creates fashion magazines Date Time Name Problem What was done 12 11 2007 10 05 Claudia She is trying
5. Ion battery cells and packs in laptops is most likely to be described in which type of standard A aproject standard B atemplate standard C an industry standard D an organisational standard Question 18 Most computer operating systems have a boot mode known as safe mode Safe mode boots the operating system with a minimum configuration and can be used to A provide access to the network if the network card drivers have not been installed B allow software and hardware to be tested before the operating system is upgraded C solve problems when new hardware or a software installation is causing problems D install new hardware or software when it is not recognised during the boot process Question 19 Georgia automatically updates her PC every day with the latest antivirus updates Once a month she does a full hard disk virus scan One of these scans discovered a virus infection in a two week old file Which one of the following is the most likely cause A The antivirus system updates too often B Georgia has browsed to a website that can bypass her virus protection C A compressed file held the virus which activated when the file was decompressed D The virus arrived in Georgia s PC before the antivirus system update that would detect it SECTION A continued 2012 VCE VET IT EXAM SAMPLE T January 2012 Question 20 Blake is responsible for setting up a multi workstation 24 hour per day Help Desk Each wor
6. at course of action could you take to solve the problem 2 1 3 marks Question 13 Identify from the following list all those people who should be included on a workplace OH amp S contacts list Place a tick next to the ones that should be included IT Manager OH amp S Manager First Aid Officers Social Club representative Victorian OH amp S help line Main Office Contact Number Equal Opportunity representatives 1 mark SECTION B continued 2012 VCE VET IT EXAM SAMPLE 13 January 2012 Question 14 When writing user documentation what are four features of good practice that you should consider 1 4 marks Question 15 Yambie Bank Ltd is a large bank that prides itself on customer service Due to increased competition the bank has decided to install Internet Banking as part of its service One of the bank s customers Fred telephoned the customer service officer to report that someone had taken money from his account When asked to explain why he thought his money had been stolen Fred mentioned that his Internet Banking password would not work on the same day that the money was taken out He had also checked his account balance via an ATM Automated Teller Machine to find that his balance was less than it should be The customer service officer verified Fred s account balance and his changed password and then suggested that his computer
7. cupational health and safety procedures e ICAS3031B Provide advice to clients Units from the specialist core streams Applications Network Administration and Support in the scored Unit 3 4 sequence will not be examined The examination items will focus on the underpinning knowledge and skills identified in the units of competence listed above Format The examination will consist of two sections All questions on the examination will be compulsory Section A twenty multiple choice questions worth 20 marks Section B short answer questions These may include a variety of item types including short answer questions short scenarios and questions with multiple parts Students may also be required to respond in the form of diagrams completion of flow charts and tables This section will be worth 70 80 marks The total marks allocated to the examination will be 90 100 marks Examination questions will be presented in a question and answer book Answers to Section A will be recorded on a multiple choice answer sheet Section B is to be answered in the spaces provided in the question and answer book Approved materials and equipment Pens pencils highlighters erasers sharpeners and rulers VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY 2007 January 2012 January 2012 Advice Until the next review of VCE VET Information Technology the examination will be prepared according to the Examination specifications above Each examination w
8. ding to her organisation s own OH amp S requirements The workstation passed Karen still complains that her back gets cold in summer and hot in winter but she says her feet are always comfortable This suggests that the organisation s OH amp S standards do not adequately address A lighting B ventilation C ergonomics D chemical exposure Question 15 After installing a piece of software what is the purpose of an activation key that is activated over the Internet A to unlock encrypted files B to secure the software against hackers C to ensure authorised use of the software D to identify the name and brand of the software SECTION A continued TURN OVER 2012 VCE VET IT EXAM SAMPLE 6 January 2012 Question 16 Michael prints photos at work on a colour inkjet printer When Michael purchased the printer he also bought enough ink cartridges to last more than two years He runs out of ink and installs one of the two year old magenta cartridges but is not able to print after installing it When Michael checks his computer the printer reports that it is connected properly there is enough paper and it is ready to print The most likely cause of this problem is that A his printer connection is faulty B his photo files are too big to print C the magenta cartridge has expired D the magenta cartridge s ink has dried up Question 17 Guidelines for design manufacture and testing of Lithium
9. father is the doctor in a small country town and he has decided to have the operating system OS of his work computer upgraded As the local computer expert you are asked to do the installation In what order will you perform the steps for this job A Wipe the existing drive Backup the data Y Check for the application installation disks Setup the new OS Y Restore the applications Restore the data Backup the data Y Check for the application installation disks Wipe the existing drive Y Setup the new OS Y Restore the applications Restore the data Question 12 Defragmenting a hard disk will A compress all the files stored on it B combine multi part files into one part C create more free space on the hard disk Check for the application installation disks Wipe the existing drive Y Backup the data Y Setup the new OS Y Restore the applications Restore the data Backup the data Y Wipe the existing drive Setup the new OS Y Restore the applications Check for the application installation disks Y Restore the data D move all the data to the disk s centre enabling it to spin faster SECTION A continued 2012 VCE VET IT EXAM SAMPLE 5 January 2012 Question 13 Which one of the following diagrams shows the best position of a user s eyes in relation to the PC screen A B Question 14 Karen had her workstation assessed accor
10. glish At the end of the examination e Place the answer sheet for multiple choice questions inside the front cover of this book VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY 2012 January 2012 2012 VCE VET IT EXAM SAMPLE 2 January 2012 SECTION A Multiple choice questions Instructions for Section A Answer all questions in pencil on the answer sheet provided for multiple choice questions Choose the response that is correct or that best answers the question A correct answer scores 1 an incorrect answer scores 0 Marks will not be deducted for incorrect answers No marks will be given if more than one answer is completed for any question Question 1 Go fast Auto Accessories recently purchased a package of new macros for its spreadsheet based sales system Before installing them what should you do A create online FAQ Frequently Asked Questions files B give every employee the new manual C provide group training to the sales people D provide one on one training to the sales manager Question 2 A student is downloading music files from the Internet She notices that popup boxes with the words Happy Birthday appear suddenly all over the screen She reports it to her teacher From this description what is the most likely problem A Itis actually her birthday B The keyboard is defective C There is an infection by a virus D The student s email account is full Question 3 The best
11. ill be an interpretation of these specifications and will test a representative sample of the underpinning knowledge and skills in the specified units of competence The following sample examination has been prepared in order to illustrate how VCE VET Information Technology might be examined VCE VET Information Technology VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY a an Victorian Certificate of Education SUPERVISOR TO ATTACH PROCESSING LABEL HERE Year 3 J STUDENT NUMBER Leiter Words VCE VET INFORMATION TECHNOLOGY Written examination Day Date Year Reading time to 15 minutes Writing time to 1 hour 30 minutes QUESTION AND ANSWER BOOK Structure of book Section Number of Number of questions Number of questions to be answered marks 20 70 Total 90 Students are permitted to bring into the examination room pens pencils highlighters erasers sharpeners and rulers Students are NOT permitted to bring into the examination room blank sheets of paper and or white out liquid tape Materials supplied e Question and answer book of 18 pages e Answer sheet for multiple choice questions Instructions e Write your student number in the space provided above on this page e Check that your name and student number as printed on your answer sheet for multiple choice questions are correct and sign your name in the space provided to verify this e All written responses must be in En
12. kstation will contain identical fixed height desks with identical PCs To ensure all Help Desk staff can comfortably use any keyboard Blake s suppliers have recommended i foot rests ii wireless mouse keyboards iii adjustable height gas lift chairs Which combination of these items should Blake recommend A only i and ii B only i and iii C only ii and iii D i ii and iii END OF SECTION A TURN OVER 2012 VCE VET IT EXAM SAMPLE 8 January 2012 SECTION B Short answer questions Instructions for Section B Answer all questions in the spaces provided Question 1 You discover a virus on your computer while at work and find that it has corrupted some of your document files You contact the Help Desk and they send a technician to fix the problem Suggest two different things that the technician should do to assist you l 2 marks Question 2 Ari s Florist has installed an invoicing software package on its computers User manuals were sent to all the users after the software was installed The Help Desk has received a number of calls from users asking for help because the user manual is very technical and they are having difficulty running the software List two tasks Ari s Florist should now do to assist its users l 2 marks Question 3 Suggest two preventative maintenance tasks that should be applied regularly to a laser printer 1 2 marks SECT
13. ocess 1 signed off by higher authority process 2 user documentation Name the processes labelled process 1 and process 2 in the flow chart Process 1 Process 2 2 marks Question 20 Sandra was in a hurry when she installed her new integrated office software package on her computer The package was produced by an American company and contains word processing spreadsheet presentation and mail applications Sandra did not experience any problems during the installation and she did not bother to change any of the default settings Sandra has since experienced difficulty when printing word processed documents A document can be previewed but when sent to the printer it will not print Suggest a reason for the problem and how you could fix it 2 marks SECTION B continued 2012 VCE VET IT EXAM SAMPLE 17 January 2012 Question 21 Ryan has wireless Internet at home a flat in a 5 storey apartment block that he uses to check emails browse websites and occasionally download the latest music as MP3 files He has a wireless router and uses his notebook s wireless connection to access it Lately he has noticed that after a few days in the month have passed his Internet connection slows down a lot He telephones the ISP to complain and is informed that he had used up his allowed download limit Ryan is puzzled as he knows that he hardly ever uses up the allowed download limit Suggest two possible reason
14. om people s normal work spaces 1 mark Question 10 Fly By Night is a small business that supplies skilled labourers to companies It employs twenty people from many cultural backgrounds All employees have access to their own PC and the PCs have been recently networked into a small LAN The receptionist is the only employee confident with her computer skills You have set up email accounts for all the employees and have been asked to create user documentation to assist the users with the email technology List two employee differences that need to be considered when creating user documentation for Fly By Night 1 2 marks Question 11 Carlo is installing an operating system onto a computer When he gets to the step that asks for the network settings he chooses obtain an IP address automatically and then keeps going with the next step a From where does the computer automatically obtain the IP address b Why does the computer need an IP address 1 1 2 marks SECTION B continued TURN OVER 2012 VCE VET IT EXAM SAMPLE 12 January 2012 Question 12 When surfing the Internet you receive the following web server error message 404 File Not Found The web server obviously cannot find the file you requested a Suggest two possible reasons for the situation where a requested file is not found and the error message above is generated Reason Reason 2 b Wh
15. people to test user documentation for software newly introduced to an organisation are the A users of the software B technicians installing the software C accountants signing the cheque to pay for the software D software developers at the company selling the software Question 4 Kim carries an extra USB keyboard with her portable laptop The most likely reason for this is A it makes her look good B she thinks the laptop keyboard is too small C she likes the bonus of having a numeric keypad D sheis used to the standard QWERTY keyboard layout SECTION A continued 2012 VCE VET IT EXAM SAMPLE 3 January 2012 Question 5 You are preparing a set of help documentation for an accounting system Which one of the following would be least useful to the system s users A online FAQs B an index of hardware fault codes and their meanings C a list of standard error messages with user actions required D aprint of each input screen with descriptions of what each field contains Question 6 While on duty at 9 00 am as the Help Desk operator for a large department store you receive the following three calls for support in quick succession Call 1 The training manager needs to urgently download photos from a digital camera to include in a slide show presentation due next week but does not know how to download them Call 2 The advertising department has accidentally deleted the Christmas catalogue which is due in
16. s for Ryan s unexpected higher than normal usage 1 2 marks Question 22 Mai asks you for advice on how to email a large number of files to many clients You recommend she should use a compression program Give three advantages for using a compression program in this situation 1 3 marks Question 23 A diagnostic program is used to monitor the CPU fan for a server running 24 hours a day on an ongoing basis The program will send a text message to the system administrator s mobile phone if there are any problems a Why is this diagnostic program being used The same diagnostic program also enables the overclocking of the CPU Overclocking means to increase the clock speed of the CPU to beyond the manufacturer s specifications b Suggest one advantage and one disadvantage of overclocking Advantage Disadvantage 1 2 3 marks SECTION B continued TURN OVER 2012 VCE VET IT EXAM SAMPLE 18 January 2012 Question 24 Sue and Simon work in the same office The cords from Sue s computer are rather long and trail over the back of her desk to the floor Simon works at the next computer and has to be careful not to roll his chair too far back Sue s desk Simon s desk a Why is this situation an OH amp S issue b How should the situation be fixed with minimum impact on the current seating arrangements c What else should the OH amp S manager
17. s of giving Rina one on one training rather than sending her to a scheduled training course 1 3 b Suggest two questions the instructor should include on a training feedback form 1 3 2 5 marks Question 18 Ace Motors is a company that specialises in selling sports cars Harry the sales manager creates sales reports regularly The company s database contains a report generator which he could use to create new reports The database runs on a networked computer The report generator is complex to run and Harry is not too familiar with the database He calls the Help Desk for support a The type of problem Harry is experiencing is tick the correct box hardware related software related network related As the Help Desk officer on duty you decide to create a user menu for the database that will simplify the report generation for Harry b What should you do before creating the menu c Suggest two types of user documentation that you could provide to help Harry in his use of the database software 1 2 You show your tax invoice design to Harry before you create the report using the report generator d Why would this be important 1 1 2 1 5 marks SECTION B continued TURN OVER 2012 VCE VET IT EXAM SAMPLE 16 January 2012 Question 19 Below is a flowchart that represents the processes involved in User Documentation Sign off pr
18. to scan a photo Showed her how to scan using the but is not sure how to do it imaging software and pointed out a list of instructions found on scanner 12 11 2007 11 15 Minh He is trying to save his Showed him how to plug his USB desktop publishing document drive into his computer and how to onto a USB drive save his document onto it The company s Help Desk log is a database where users can submit requests via its Intranet system Each time a user submits a request on the database it gets emailed automatically to the Help Desk staff You receive an email from the Help Desk system from Sarah Unfortunately it is blank a How could you find out what Sarah s Help Desk request was about You establish that Sarah is having difficulty with her digital camera that she used to take pictures during a photo shoot She mentions that she has plugged the camera into her computer but is unsure of how to save her photos to her computer from the digital camera b How would you solve Sarah s problem c Based on the Help Desk logs including the one for Sarah s problem what is the common support issue for the company SECTION B continued 2012 VCE VET IT EXAM SAMPLE 11 January 2012 d Recommend two different ways this support issue can be addressed for the company 1 1 1 1 2 5 marks Question 9 Why are laser printers and photocopiers usually put into a separate ventilated room away fr
19. two months time They want you to retrieve yesterday s copy from backup Call 3 The sales assistant needs to print out invoices for customers that are currently being served The printer seems to be jammed with paper These calls should be prioritised highest to lowest in the order A 2 1 3 B 3 1 2 C 3 2 1 D 1 2 3 Question 7 A multicore CPU more than one CPU on one chip is most useful for A running office software B playing the latest DVD movies C playing the latest computer games D browsing web pages on the Internet Question 8 The primary purpose of a quick reference card is to A maintain a log of Help Desk calls B provide full specifications for hardware or software C list contact details for hardware or software manufacturers D list key steps for common functions of hardware or software Question 9 At what stage should both the users and the technical specialists evaluate a software system to determine how well it has met its original objectives A during systems design B during implementation C during day to day operations D during conversion from the old system to the new system SECTION A continued TURN OVER 2012 VCE VET IT EXAM SAMPLE Question 10 January 2012 Which diagnostic tool is not used to optimise the performance of a computer system A disk defrag B disk cleanup C converting a file system D system performance monitor Question 11 Your
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