Seller User Manual - SA Crafters Market
Contents
1. Version 1 1 Page 16of 25 SA Crafters Market 5 Shipping your products When a customer places an order for one of your products the system will automatically send you an email Log into your account and under Market Place select My Order History 3 Market Place SELLER PROFILE NEW PRODUCTS MYPRODUCTSLIST MY DASHBOARD MY TRANSACTION LIST MANAGE SHIPPING MY ORDER HISTORY A list of all your orders will be shown My Order History Order History Order Id Date Order Status From To All v Submit Order 100000023 View Order Ship Invoice Customer Eddie de Jong Date 2015 06 26 09 57 36 Order Total ZAR42 50 Version 1 1 Page 117 0f 25 SA Crafters Market You can use the top part of the screen to filter your orders If for instance you want to only show orders that are still processing click the drop down arrow in the Order Status box select Processing and click the Submit button If you click on the View Order button for a specific order the order detail will be shown There you will be able to see all the products that have been ordered as well as the Shipping Method the customer has selected Shipping Method The Courier Guy Overnight Air Billing Address Pieter de Jong 33 Home new Cape Town Gauteng 8000 South Africa T 555 Payment Method Cash On Delivery Items Ordered Total Admin Product Name Price Status Price Commission Subtotal Ant ZAR502. 00 Ordered 1 ZAR50 00 ZAR7 50 ZAR42 50 Once you have this detail you need to manufacture the products if you don t have them in stock The site only allows customers to select 2 shipping methods 1 Collect at seller This method has been included to allow you the opportunity to accept credit card payments if you don t have the facility available If you have a customer that wants to buy your products and they insist on paying by credit card send them to the site and ask them to buy your product there In this case they ll select the Collect at Seller Version 1 1 Page 118 of 25 SA Crafters Market delivery option and get the goods directly from you The only disadvantage of this method is that the customer will probably pay more for the product as the price on the site includes our 35 commission 2 The Courier Guy If the customer has selected this option you will have to pack your product for shipping and then send a collection request to the The Courier Guy 5 1 Helpful hints on packaging l DON e oe Ensure that the box carton you choose to package your goods in is the correct size for the item you are sending The box should be sturdy have enough room for your item and some protective packaging such as bubble wrap especially for your fragile items and a must or other packaging material in order to secure and protect the goods shredded paper or crumbled up newspaper does not hold its shape and may cr
3. a stock control system you could use the stock code here or simply put in the product name If you put in a SKU that has already been used the system will warn you immediately e Price This is the amount the product will sell for Enter the price as a number and don t use the currency symbol As 20 of your selling price needs to be paid to us for using the site remember that this is not the price you ll be paid Let s use an example here setting a price of R 200 20 of 200 R 40 which we will hold back In this case you ll be paid R 160 Version 1 1 Page 110 of 25 SA Crafters Market e If you want to be paid R 200 for the product divide your price by 0 8 to calculate the selling price In our example R 200 0 8 R 250 35 of this amount is R 50 leaving you with the R 200 e Special Price If you are offering your product at a reduced price put the special price here for example R 150 The system will show the original price crossed out and display the special price The system will also highlight the product with a SALE label making it easy for customers to spot If you do decide to put in a special price use the next two fields Special Price from and Special Price to to select the dates your product will be on sale These fields make it easy to plan your sales in advance e Stock Although the system can handle stock control automatically we have disabled this feature as our sellers will most likely be selling
4. e Log into your account or if you are click on the My Account option at the top of the screen e Select New Products from the Market Place menu on the left Add New Product Continue Add New Product Attribute Set Defau Product Type e For this site the first 2 options are always Default and Simple so click on the Continue button Version 1 1 Page 7of 25 SA Crafters Market Add New Simple Product Add Simple Product Product Category B Mosaic u Picture Frames 5 Crosses Sq Mirrors B 5 Paintings G Landscapes 2 Abstract 5 Oil Paintings Product Name Description Short Description e Product Category Various categories will be shown as in the picture above As the site expands and more product are added the category list will expand If you would like us to add a product category for your product please add a line right at the top of your description in capitals ADD CATEGORY CATEGORY NAME We will then add this category for you when we approve your product Some categories have a small symbol in front of them Click on all the s to open the sub categories Check the check boxes of the categories that are applicable to your product Version 1 1 Page 8of 25 SA Crafters Market If your product can be viewed as a painting check that box If there is a further category that is appli
5. their product elsewhere as well and not exclusively on this site As such the value you put in here does not mean anything and will not be shown to the customer e Stock Availability This field will always be saved as in stock and will be shown to the customer as such If you don t want the customer to see your product because it is out of stock use the Status field to disable it e Tax Class Set this option to none Version 1 1 Page 11 of 25 SA Crafters Market Here is the last part of the product screen Weight Sample Image Browse_ No file selected C Base image Add Other Image Base image Package Height cm Package Width cm e Weight Enter the weight of the product in kg This should be the total weight of the product once it has been packed for shipping As this weight will be used by the courier company to calculate the shipping cost it s essential that the weight be entered correctly e Sample Image This is where you add photos of your product Remember the customers can t see or feel your products when they re buying It is therefore critical that you upload high quality photos To do so click on the Browse button and select the image file for the product on your computer As images are important here are some pointers when working with images o You may upload multiple images for the same product but one of them has to be flagged as the Base Image This is the image that will be
6. used for the product on most of the pages If you upload more than one image the others will be shown to the customer if they view that specific product Version 1 1 Page 120f 25 SA Crafters Market o Images taken with a digital camera or cellphone are often huge in terms of the amount of memory used If you look at the files on your computer you will typically see sizes around 1 000 KB or more this is equal to 1MB or more If you upload files of this size to the site it will take a long time to load and make the site slow Customers don t like to wait around for a slow site and are likely to leave rather than buy To prevent this from happening do the following before uploading your images to the site Reduce your image size to a maximum of 800 pixels Reduce the file size to around 100 KB If you re not sure how to achieve the above search for free tools to reduce image size on the internet This will give you a number of free tools and sites that you can use to reduce your image size before uploading them to the site o When taking pictures of your products make sure that there is plenty of light natural light is best and zoom in as close as you can get o Images with a white background show the product detail the best e Package Height Width and Length Enter the dimensions of the product in cm Once again this should be the dimensions of the product once it has been packed for shipping As these measurem
7. Market e The next 2 fields are Meta keywords and Meta Description Don t worry about these fields If you know how search engines work and want to use these fields feel free to do so If these fields are left blank we ll fill them in for you to give your shop and the site the best chance of being found by search engines e Payment details Do not fill in this field We don t want your bank details on the site In our opinion this is too dangerous Customers don t need this detail as they will be using the PayFast gateway to pay for their orders When we get to the stage that we have to pay you for your products that were sold via the site we ll ask for your bank account details via email so that we can transfer the money Once you have entered all your profile information click on the Save Profile button at the top right of the screen You will get the message Profile information was successfully saved CY Profile information was successfully saved Edit Profile Information Se To see what your profile looks like click on the View Profile bottom at the bottom of the screen My Account My Wishlist Marketplace Log Out If Compare E Cart If you click on the Marketplace option at the top of the screen you will be taken to the Seller Shop screen where you should see your shop s logo in the Seller List Version 1 1 Page l6of25 SA Crafters Market 2 Add a Product Are you ready to add a product to your store
8. SA Crafters Market SA Crofters Morket Seller User Manual http southafricancraftersmarket co za Version 1 1 Page 1of25 SA Crafters Market Contents l Setup y ur SIO oases cee tases ee eig De Add a PROUOE seeiis snesou hoiei iaeiae 3 What if I can t or don t want to add my own products 4 Configure your address neun 5 Shipping your produse une 5 1 Helpful hints on packaging u u unneeenn Os TOSUr NCE zarten T Payments sonens a E E EROS 8 Good customer service nina en 9 Alnalnolesneniseeene ende Version 1 1 ago taetae NINE NEUERER 14 Page 2of 25 SA Crafters Market 1 Set up your shop e Log into your account e On the left of the screen you will see the Market Place menu 3 Market Place SELLER PROFILE NEW PRODUCTS e MY PRODUCTS LIST MY DASHBOARD MY TRANSACTION LIST MANAGE SHIPPING MY ORDER HISTORY Click on Seller Profile You will see the following screen Edit Profile Information en Profile Information Twitter ID Facebook ID Contact Number Theme Background Color Shop Title restive Metal Art Company Banner Uplosd 700px X 100px for better look Browse_ No file selected Version 1 1 Page 13 0f25 SA Crafters Market e Twitter ID If you have a Twitter account that you want to use with your shop on this site put your Twitter handle in here without the Else simply leave it blank e Facebook ID If you have a Facebo
9. and information you give the less likely it is that a customer will misunderstand or have unrealistic expectations The next important communication phase happens when a customer places an order We have automated the system as much as possible by sending out emails to the customer every step of the way There is however nothing stopping you from communicating with the customer directly once they have placed an order with you This is especially true if you hit a snag Let s say you ve promised that you will manufacture and ship a product within a week of the customer placing an order When the time comes you unexpectedly run out of raw materials and the shipment is delayed If you pop a short email to the customer immediately and explain the situation they re very likely to understand and be patient If you however don t say anything and the promised delivery date comes and goes without the product arriving the customer will not be happy How about adding a small handwritten thank you note to your parcel Could you include a small extra item that they didn t order Version 1 1 Page 24of 25 SA Crafters Market Doing the simple things described above will make a huge difference in how your business is perceived and talked about If you have other ideas that work please share them with us We are constantly looking for ways to do things better and any suggestions from your side are more than welcome If we share and wor
10. ay us directly via the secure PayFast payment platform To comply with legislation protecting the consumer we allow for a seven day period starting from the day the buyer receives the product during which the buyer may request a refund After the buyer receives the product and is happy with it we retain funds for 7 days during the cooling off period After these 7 days we pay the seller within two weeks after deducting fees where applicable We will pay the money directly into your bank account You can keep track of the payments you have received by going to Market Place My Transaction List To see a full summary of what you ve sold how much you ve been paid and how much is still owing to you you can go to Market Place My Dashboard Version 1 1 Page 123 of 25 SA Crafters Market 8 Good customer service If a customer is happy with a product or service not only are they likely to come back to shop again but they Il also tell their friends and family In general very few companies get customer service right As a result they lose out on many potential sales The cardinal rule of giving good customer service is communication If you keep a customer fully informed at all times even when you re experiencing a problem or have made a mistake they know what s happening and can adjust their expectations accordingly This communication to the customer starts with your shop and product descriptions The more detail
11. cable such as Landscape check that box as well Select as many categories as you want as long as your product really belongs in that category Customers will use the categories on the site as one of the methods to find what they re looking for e Product Name What is your product called e Description and Short Description Although you will be using pictures to show customers what your products look like the descriptions are very important Remember the customer can t see feel or touch your product Tell them everything they need to know Put the size and weight in Although this is entered later it will not be seen by the customer What is your product made of What can it be used for If you don t keep the product in stock and need time to make it tell the customer how long it will take before you can ship it The short description will be shown at the top of the product page next to the picture while the Description will be shown at the bottom together with reviews and tags Version 1 1 Page 9of 25 SA Crafters Market Here is the next part of the screen Status Ensble Disable SKU Price Special Price Special Price From Special Price To Stock Stock Availability Tax Class e Status Enable your product if you want it to display on the site and disable it if you don t e SKU This is a code for the product The SKU must be unique in the system If you use
12. eate a void inside the box which can jeopardize the integrity of the box i e make it susceptible to crushing or opening in transit Heavy items should be put in smaller double walled boxes and light weight bulkier items into large boxes Boxes must be sturdy and robust corrugated and have flaps intact Do not use damaged thin old worn or damp boxes Do not make the box too heavy All printed matter should be securely packaged in cardboard tubes or packed between cardboard Don t overload the box so that each individual item can receive the benefit of proper protection from the packaging material and the box Ensure that there is enough cushioning material around the item s so they don t move if the box is shaken or bumped A recommendation is to cushion with at least 5 8 centimetres of packaging material all around the item fragile items require more and Version 1 1 Page 119 0f 25 SA Crafters Market bubble wrap is a must 10 Packaging should be sufficient for the box and goods to withstand a Imeter drop as a yardstick 11 Proper closure and securing of the box is essential for safe transportation and ensure wide plastic tape is used all around the box and the seals is essential 12 If the goods are fragile ensure you mark the box as FRAGILE using fragile tape and or fragile stickers or write FRAGILE on the box all round with a coloured marking pen 13 Calculations of actual weight or volumetric weight for the purpose
13. ents will be used by the courier company to calculate the shipping cost it s essential that they be entered correctly Once you have entered all the fields make sure you click on Save at the top of the page If you don t all your work will be lost Note that we have to approve your products before they will appear on the site This is done so that we can change your images to the best sizes and add any categories that you might want The approval process will be done within 2 working days from when you saved your product Version 1 1 Page 113 of 25 SA Crafters Market 3 What if I can t or don t want to add my own products If you don t want to add your own products to the site we can do it for you As this takes a fair amount of time we will however have to charge for this service You will still have to provide us with the images description weight and dimension for each product via email Rates are as follows Number of products Price per product 1 to 20 ZAR 50 00 per product 21 to 50 ZAR 20 00 per product More than 50 ZAR 10 00 per product If you want to use this option please drop us an email so that we can discuss details We will send you an Excel spreadsheet that you need to fill in with the product details Payment for this option needs to be done via EFT in advance Version 1 1 Page 140f 25 SA Crafters Market 4 Configure your address The next step you
14. ersion 1 1 Page 4of 25 SA Crafters Market be 700px by 100px If you don t upload your own image here the default logo that is shown below the browse button will be used as the banner for your shop The next part of the screen looks like this Company Logo Browse_ file Company Locality Company Description Sam s cestive art manufactures metal art figures that you can use to make your garden look pretty We do custom work so if you can t find what you re looking for contact us and we ll see if we can help you Country BS P e Company Logo If you have a logo this is where you need to upload the image by clicking on the Browse button If you don t have a logo you might want to upload a profile picture of yourself If you don t upload anything here the default image that you see above Company Locality will be shown e Company Locality This field will be used to show customers where you are on a map e Company Description Tell customers what you do and what is special about you and your products If you do custom orders to customer s specifications are prepared to manufacture big orders or whatever this is the place to market yourself Please also add your telephone number in this field as well as your hours of business e Country As this website is only for South Africa that s the only option you can select This will show the South African flag in your profile Version 1 1 Page 5of25 SA Crafters
15. is stage the order status should change to Complete If this does not happen but it stays as Shipping don t worry This merely means that the same customer order contains another seller s products as well and that seller has not invoiced their part of the order yet An order will only go to the Complete state once all sellers on that order have invoiced their portion If you want to track your part of the shipment to the customer go to http tracking parcelperfect com login php enter your waybill number and click on View Details Version 1 1 Page 122 of 25 SA Crafters Market 6 Insurance Every shipment made by The Courier Guy is automatically insured up to the value of R 1000 Their insurance policy also states No insurance claims may be made on glass items paintings or furniture unless crated Electronic items must be in their original packaging No insurance cover for second hand electronics items Should you require a higher insurance or have a claim you will need to take this up directly with The Courier Guy http www thecourierguy co za 7 Payments We will make payments for your products sold on or website via EFT With your first sale we will contact you via email to get your banking details Please do not put your banking details anywhere on the site Payments will be done in accordance with paragraph 13 of our Seller Terms and Conditions When someone buys any item on SA Crafters Market they p
16. k together as a team we will all benefit at the end of the day 9 A final note If there are any parts of this manual that are not clear or missing please let me know by sending an email to eddie southafricancraftersmarket co za The same applies to any new ideas or suggestions you have on how we can improve the site and help you take your business to the next level Version 1 1 Page 125 of 25
17. n the Shipping state will have no effect The Courier Guy will send a courier to you to collect your parcel You need to make sure that there is someone available at your shipping address to give the parcel to the courier Your telephone number will be sent to the courier as part of the collection instruction so that they can contact you directly if required Once the parcel has been collected and you have the waybill from the courier company you need to Invoice the order To do this go to My Order History again and click on the Invoice button for the specific order Find the Courier Tracking number field type in the Waybill number from the paper copy you have and click on the Save Tracking Number button Shipping Information Carrier Tracking Number Roadfreight COL0000623 Save Tracking Number Version 1 1 Page 21 of 25 SA Crafters Market Note that the tracking number might or might not be the same as the Waybill number appearing in the Carrier Information box It does not matter either way what is important is that you type in the exact number as it appears on the courier s paperwork as this is the number that the customer will use to track his or her package Once you have saved the tracking number you won t be able to change it so please make sure you do so correctly An email will automatically be sent to the customer informing them that their parcel has been shipped and giving them the tracking number At th
18. need to do is to setup your address This will be used by the courier company to calculate shipping costs and to know where to collect your parcel for delivery The courier company will also get your telephone number to contact you when they are ready to collect your parcel e Log into your account e On the left of the screen you will see the Market Place menu with the My Account menu underneath that 3 Market Place SELLER PROFILE NEW PRODUCTS MY PRODUCTSLIST MY DASHBOARD MY TRANSACTION LIST MANAGE SHIPPING MY ORDER HISTORY i My Account ACCOUNT DASHBOARD ACCOUNT INFORMATION ADDRESS BOOK MY ORDERS MY PRODUCT REVIEWS MY TAGS MY WISHLIST NEWSLETTER SUBSCRIPTIONS e Click on Address Book You will see the following screen Version 1 1 Page 15 of 25 SA Crafters Market Add New Address Contact Information First Name Last Name Eddie Company Telephone Fax Address Street Address City State Province Zip Postal Code Country Requires Fleics Bak Save Address e Enter the address details and click on Save Address e The address you have entered will serve as both your Billing and Shipping address As a seller the system will use your default Shipping address to calculate shipping costs and to determine where your parcels need to be collected e Youcan change your Billing and Shipping addresses at any stage and even define different Billing and Shipping addresses
19. of calculating your charges must be done AFTER the necessary packaging has been completed Once your products have been packed and are ready for shipping you need to send a collection instruction to The Courier Guy To do this go to My Order History again and click on the Ship button for the specific order NOTE Please make sure you don t click on the Ship button of an order before you are ready to hand your parcel s to the courier You won t be able to cancel or repeat this action If you click on the ship button accidentally you will be responsible for any additional shipping costs the courier may charge If a collection is unsuccessful due to you not being ready you will be responsible for arranging and paying for the new shipment When you have clicked on the Ship button the system will show you the order again this time with the shipping details filled in Version 1 1 Page 20of 25 SA Crafters Market Carrier Information Collection Number 898 Waybill Number COL0000623 Shipping Information Carrier Tracking Number Roadfreight The Collection Number and the Waybill Number are internal references that can be used if you have a query about the shipment The Carrier Tracking Number will be blank leave it as such at this stage Note that the status of your order will change from Processing to Shipping and you won t be able to Ship the order more than once Clicking on the Ship button of an order i
20. ok account that you want to use with your shop on this site put your Facebook handle in here Else simply leave it blank e Contact Number Your contact number will be displayed on the site so that customers can phone you if they have any questions It will also be used by the courier company to communicate with you As such you must put this number in Don t worry about the international code that s not required for this site e Theme Background Color If you want to choose a background colour for your shop you can do it here If you re okay with the default of white don t use this field To change the colour click on the square block above Shop Title This will bring up a colour picker e Inthe middle of the picker is a colour bar that you can drag up and down with your mouse e Once you are close to the colour that you want click in the bigger left block hold your mouse button in and move the mouse This will select the colour If you are familiar with working with colour you can further adjust the figures on the right Red Green Blue Hue Saturation and Brightness You can also manually change the 6 digit number after the to adjust the colour to exactly what you want e Shop Title The name of your shop that will appear on the site e Company Banner If you have a company banner that you would like to display click on the Browse button select the image file and upload it For best results this banner should V
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