Corporation Tax Online filing software: trouble shooting guide
Contents
1. 5 Inurance company f B Members chib or vohani association f 7 Property Management company f 2 This opens up the left hand Signatures panel where you will see the Options icon For Adobe 9 has the appearance of two cogs and for Adobe 10 has the appearance of figure 8 in a box Select the down arrow that appears to the right of the icon Adobe Reader 9 4 File Edit View Document Tools Window Help Print Previous Page Next Page 1 1 Zoom Out ZoomiIn 100 EX The validity of the document certification is UNKNOWN The author could not be verified Signatures HM Revenue aul validate All amp Cu stoms V Certified by Edward Tucke Contact information Help Version 2 3 1 Introduction G Introduction Your details Welcome to the Co Type of company submit either Statut A Company Tax Retu 3 Computations tax purposes 5 Final review an accounts service This service also allo 6 Declaration Please note You wil set of accounts whic 1 Adobe Reader 10 File Edt View Wird h p Ce As OOOO AARPEASS 3 e 2 Ge 56 2 EW ES ce ee LE the val ofthe document rertiicatinn is LAKNI The author condei nak be voi HM Revenue amp Customs Se Certified by Edward Tutki Contact information Help Version 244 Type of company Your details Please select one of the descriptions Type of company CTE can be provided P2. settings unable to access required trust selections lf you re unable to access all of the required trust setting boxes because the check boxes are hidden follow the instructions from the link below Hidden trust settings unable to access required trust selections Single click mouse and trackpad difficulties If you re unable to right click to access Show Signature Properties for example if you re using an Apple Mac single button mouse follow the instructions from the link below Single click mouse and trackpad difficulties Add to Trusted Identities button greyed out Follow the instructions below if at step 6 of the Changing settings in Adobe Reader guide you re unable to complete the Adobe trust settings as the Add to Trusted Identities button is greyed out Adobe Reader 9 4 Certificate Viewer This dialog allows you to view the details of a certificate and its entire issuance chain The details correspond to the selected entry C Show all certification paths found Edward Tucker Summary Details Revocation Trust Policies Legal Notice This certificate is not trusted Trust Settings Sign documents or data Certify documents Execute dynamic content that is embedded in a certified document Execute high privilege JavaScripts that are embedded in a certified document Perform privileged system operations networking printing file access etc Adobe Reader 10 Certif
3. HM Revenue amp Customs Corporation Tax Online filing software trouble shooting guide This trouble shooting guide aims to help customers by providing answers to common trust setting problems when using the HMRC online filing software Read more about changing settings in Adobe Reader Before you start you need to know what version of Adobe Reader you re using To check this please open up Adobe Reader click the Help button on your browser usually at the top of the page and select About Reader Common problems Add to Trusted Identities button greyed out When following the Changing settings in Adobe Reader guide if you are unable to complete the process as the Add to Trusted Identities button at step 6 is greyed out follow the instructions from the link below Add to Trusted Identities button greyed out If after following these instructions you continue to have the same problem please follow the instructions from the link below Continued problems with the Add to Trusted Identities button greyed out Error generated when Next button selected If you get an error message that says X Error This service is trying to auto save your progress but is unable to do so because the trust settings are not enabled please refer to the help for more information when selecting the Next button please follow the instructions from the link below Error generated when Next button selected Hidden trust
4. ation succeeds trust this certificate for Embedded high privilege JavaScript Privileged system operations networking printing file access ae ee etc Signed documents or data J Certified documents Dynamic content Embedded high privilege JavaScript Co ene If you experience this problem it can usually be resolved by temporarily changing the monitor s screen settings and in most cases the screen resolution The required screen resolution change can either be achieved by either e the monitor settings please see any appropriate user manual e using the control panel menu appearance and themes change the screen resolution for older versions of Windows What constitutes suitable settings for each customer will vary and you may need to try different variations to see which works best on your computer An alternative solution if you are using the operating system Windows 7 is below 1 Go to control panel Go to Ease of Access Optimise Visual Display Make Your Computer Easier to See Ee SP Change size of text and icons for example 50 per cent You can also try the following keyboard solution for both Windows and Mac operating systems Left click on the Certified documents checkbox Press the tab key on the keyboard twice Press the space bar key to check Embedded high privilege JavaScript Press the tab key again on the keyboard once Press the space bar again to check P
5. cate Viewer This dialog allows you to view the details of a certificate and its entire issuance chain The details correspond to the selected entry Show all certification paths Found Edward Tucker This certificate is directly trusted in your trusted identities list Trust Settings This certificate is set as a trust anchor the result being that this certificate and all certificates issued beneath this certificate are trusted to ag Sign documents or data ag Certify documents Execute dynamic content that is embedded in a certified document Execute high privilege JavaScripts that are embedded in a certified document af Perform privileged system operations networking printing File access etc Revocation checking is not performed For this certificate because it is directly trusted as a trust anchor rf The selected certificate path is walid The path validation checks were done at 2012 05 02 13 11 23 01 00 However as the Add to Trusted Identities button is greyed out you won t be able to continue to correct the problem using the Changing settings in Adobe Reader guide Please select Ok and Close the open windows and then follow the instructions from the link below Add to Trusted Identities button greyed out Hidden trust settings unable to access required trust selections At step 8 of the Changing settings in Adobe Reader guide problems can be experienced by some
6. ct information Help Deselect All Version 2 4 4 Copy File to Clipboard aail G Accessibility Setup Assistant Introduction eo A Check Spelling i Your details Welcome to the Company Tax and Accoun K Uf AlS Fi 4 AN co Contact information Help Type of company Version 2 4 4 Menu Introduction Welcome to the Company Tax and Aq submit either Statutory or Abbrevia submit the Company Tax Return inc A Company Tax Return is made up o the form CT600 Company Short Ta Q Eind Ctrl F Advanced Search Shift Ctrl F Protection Analysis Accessibility Preferences Ctrl k submit either Statutory or Abbreviated Aq submit the Company Tax Return including I G Computations Security Properties A Company Tax Return is made up of a CT6 600 Company Short Tax Ret _tations service to record your det Manage Trusted Identities DO ec V oe cl all Statutory Accounts required b companie es ts service to report or attach yo e also allows you to attach additi ember that the deadline by whid d of the corresponding accoun arrangements to complete the e You will need to have your ac nts which must s are allowed to file with the Regil include the Directors Report if required b 3 Select contact Edward Tucker under Name which will then enable the Details Export and Delete buttons Select Click on Details Manage Trusted Ident
7. customers who are unable to access all of the required trust setting boxes The use of particular monitor types widescreen laptops and individual machine settings can result in the lower trust setting check boxes for example Embedded high privilege JavaScript and Privileged system operations or buttons being hidden on screen preventing you from accessing and changing your trust settings Standard view Problem view Import Contact Settings Import Contact Settings OSS 7 Certificate Details Certificate Details Subject Edward Tucker Issuer TC TrustCenter CA for Adobe I Subject Edward Tucker Usage Sign transaction Sign document l Issuer TC TrustCenter CA for Adobe I Usage Sign transaction Sign document Expiration 06 01 2015 16 49 30 g g g Trust Expiration 06 01 2015 16 49 30 4 certificate used to sign a document must either be designated as a trust anchor or chain up to a trust anchor in order for signature validation to succeed Revocation checking is not performed on or above a trust anchor A certificate used to sign a document must either be designated as a trust anchor or chain up to a trust anchor in order for signature If signature validation succeeds trust this certificate for validation to succeed Revocation checking is not performed on or above a trust anchor Use this certificate as a trusted root canned documents Use this certificate as a trusted root Dynamic content If signature valid
8. d documents or data usually selected by default 3 Certified documents 4 Embedded high privilege JavaScript 5 Privileged system operations 7 Then to close the Edit Trust window click the OK button And to close the Manage Trusted Identities box select Close 8 Please validate the signature by selecting the Validate All link on the Signatures panel This link is on the top right hand side of the panel please note you ll have to be connected to the Internet again at this point Adobe Reader 10 File Edit view Window Help H sf 81 1 7 Adobe Reader 9 4 File Edit View Window Help GBAaPASGH 1 42 Sfer El BaPASH 4 HM Revenue amp Customs HM Revenue amp Customs Contact information Help 3 Certified by Edward Tucke Contact information Help Version 244 Menu Version 2 4 4 Introduction Introduction Menu Introduction Your details icra t tha Compay Introduction Type of company submit either Statutory o y2 Your details Accounts submit the Company Tax Welcome to the Company Type of company the form CT600 Company a computations service to A Company Tax Return is Computations tax purposes s a computations service to an accounts service to rep submit either Statutory o submit the Company Tax 9 You ll be shown the following warning Click the OK button and continue Adobe Reader i Ar
9. e Company Tax Return inc A Company Tax Return is made up o File Waele View Window Help Select All Deselect All Copy File to Clipboard Advanced Search Protection Analysis Accessibility Preferences Adobe Reader 10 2 i 1 af 81 1 HB e z KNOWN The author could not be verified cb HM Revenue Ctrl 4 Shift Ctrl 4 amp Customs Contact information Help Version 2 44 Ctrl F Shift Ctrl F 2 Computations Security Properties Ctrl k Introduction Your details Welcome to the Company Tax and Accoun ery submit either Statutory or Abbreviated Aq submit the Company Tax Return including A Company Tax Return is made up of a CT6 600 Company Short Tax Ret fations service to record your det es ts service to report or attach yo e also allows you to attach additi ember that the deadline by whid d of the corresponding account arrangements to complete the Manage Trusted Identities e You will need to have your ac nts which must ull Statutory Accounts required b companies are allowed to file with the Reg include the Directors Report if required b 3 Select contact Edward Tucker under Name which will then enable the Details Export and Delete buttons Select Delete Manage Trusted Identities Edward Tucker re vou sure vou want to delete this Contact Edward Tucker 6 Edward Tucker will
10. e vou sure you want to validate all signatures This may take a while For large documents _ Do not show this message again 10 You ll be shown the following message Click the OK button and continue Adobe Reader Completed validating all signatures Do not show this message again 11 There are a number of signals to confirm that the settings have been set correctly e the yellow triangle at the top left corner of the screen changes to a blue rosette which will now also show as Certified By Edward Tucker e the blue rosette is also present next to Certified By Edward Tucker in the Signatures panel e check that all the settings are ticked correctly on the Certificate Viewer by repeating the standard trust setting steps 3 4 and 5 as described above You should see the following pattern of four ticks and one cross as shown in the screen below Certificate Viewer This dialog allows you to view the details of a certificate and its entire issuance chain The details correspond to the selected entry C Show all certification paths Found Edward Tucker Summary Details Revocation Trust Policies Legal Notice This certificate is directly trusted in your trusted identities list Trust Settings This certificate is set as a trust anchor the result being that this certificate and all certificates issued beneath this certificate are trusted to Sign documents or data Certify documents E
11. ecks were done as of the signing time 2012 05 02 13 11 23 01 00 Certificate Viewer Adobe Reader 10 This dialog allows you to view the details of a certificate and its entire issuance chain The details correspond to the selected entry C Show all certification paths found Edward Tucker x x x x x wv The selected certificate path is valid Summary Details Revocation Trust Policies Legal Notice This certificate is not trusted Trust Settings Sign documents or data Certify documents Execute dynamic content that is embedded in a certified document Execute high privilege JavaScripts that are embedded in a certified document Perform privileged system operations networking printing file access etc The path validation checks were done as of the signing time 2012 05 02 13 11 23 01 00 1 Select OK and then Close to close Certificate viewer and Signature Properties windows This will return you to the initial Adobe reader screen 2 Select Document Adobe 9 or Edit and Protection Adobe 10 from the menu bar and select Manage Trusted Identities Adobe Reader 9 4 File Edit wiew emis Tools Window Help a 72 D Security G Accessibility Setup Assistant A DTU vJ SE ee Contact information Help Version 2 4 4 Menu Introduction Welcome to the Company Tax and Ac submit either Statutory or Abbrevia submit th
12. icate Viewer This dialog allows you to view the details of a certificate and its entire issuance chain The details correspond to the selected entry C Show all certification paths Found Edward Tucker Summary Details Revocation Trust Policies Legal Notice This certificate is not trusted Trust Settings Sign documents or data Certify documents certified document Execute high privilege JavaScripts that are embedded x x 3 Execute dynamic content that is embedded in a x in a certified document x Perform privileged system operations networking printing file access etc a The selected certificate path is valid The selected certificate path is valid The path validation checks were done as of the signing time 2012 05 02 13 11 23 01 00 The path validation checks were done as of the signing time 2012 05 02 13 11 23 01 00 1 Select OK and then Close to close Certificate viewer and Signature Properties windows This will return you to the initial Adobe reader screen 2 Select Document Adobe 9 4 or Edit and Protection Adobe 10 from the menu bar and select Manage Trusted Identities Adobe Reader 10 amoge a NOWN The author could not be verified HM Revenue amp Customs Ctrl 4 Shift Ctrl 4 Adobe Reader 9 4 File Edit View ehmyis Tools Window Help Dal im Security File f view Window Help Select All Conta
13. ities dd Contacts A Edward Tucker Request Contact Details Export Delete Mew Group 4 Select Edward TC trustC under Name and this will enable the Remove Association Edit Trust and Show Certificate buttons Select Edit trust Edit Contact Contact Mame Email Address Contact Information Associate Certificate Edit Trust Show Certificate 5 Please make sure that the five boxes shown below have been selected with Ticks The only selection that should remain un ticked is Dynamic content import Contact Settings Certificate Details Subject Edward Tucker Issuer TC TrustCenter CA For Adobe I Usage Sign transaction Sign document Expiration 06 01 2015 16 49 30 Trust 4 certificate used to sign a document must either be designated as a trust anchor or chain up to a trust anchor in order for signature validation to succeed Revocation checking is not performed on or above a trust anchor Use this certificate as a trusted root TF signature validation succeeds trust this certificate for eg Signed documents or data gt Certified documents O Dynamic content le Embedded high privilege JavaScript a Privileged system operations networking printing file access etc 6 Click the OK button to continue So please make sure that you tick the following check boxes 1 Use this certificate as a trusted root 2 Signe
14. lease note Oniy companies selecti House using this service 3 Computations D CASC Community 3 From the options in the menu displayed you can then select Show Signature Properties and continue with normal process as detailed in the Changing settings in Adobe Reader guide from step 3 onwards Signatures ad Validate All Validate Signature Validate All Signatures Show Signature Properties Legal Notice Read the guide on changing settings in Adobe Reader 12
15. lp you calculate your profits and losses fo tax purposes an accounts service to report or attach your Statutory Accounts This service also allows you to attach additional items accompanying the return such as claims or elections Please remember that the deadline by which a company has to file its Company Tax Return is normally one ye after the end of the corresponding accounting period If it is your responsibility to complete the return then y must make arrangements to complete the task Failure to submit a full return on time will result in a late filing penalty Please note You will need to have your accounts to hand to use this service A Company Tax Return includes set of accounts which must Adobe Reader 10 Tools Sign UTE OSS Accounting Period 07 Apr 20 31 pkar 2000 Type of company indicates required information 4 Please select one of the descriptions below that applies to the company so that the appropriate sections of the CT46G0 can ber prowhied Please note Only companies selecting type 0 reno or 0 CAS below may send accounts to Companies House using this service UK trading or professional services company 4 O CASC Community Amateur Spork Club neqkhtered asa UE limited company f 1 Lindt trust or Open ended Investment Company 2 Clow invesiment holding company d 2 Company In liquidation second or subsequent year of liquidation 7 4 Investment trust with housing investment profits
16. no longer show under Contacts Select Close to close Manage Trusted Identities window Manage Trusted Identities Display Contacts Mame dd Contacts Request Contact Mew Group You should then be able to use the Changing settings in Adobe Reader guide from step 1 onwards Read the guide on changing settings in Adobe Reader Error generated when Next button selected Follow the below instructions if when selecting the Next button you get an error message that says X Error This service is trying to auto save your progress but is unable to do so because the trust settings are not enabled please refer to the help for more information Warning JavaScript Window Company Jax and Accounts Return Ser so because the trust settings are not enabled please refer to the help for more information i s ERROR This service is trying to auto save your progress bot is unable to do The yellow triangle at the top left corner of the screen has changed to a blue rosette and also shows as Certified By Edward Tucker which suggests the trust settings are correct But the error message states they are not yet enabled Please follow the instructions in the Changing settings in Adobe Reader guide The error has been generated because one of the required trust settings has not been corrected In this case the Embedded high privilege JavaScript has not been correctly checked Certifi
17. rivileged system operations D O pE ee Ys Select OK to confirm settings and complete the standard checks You should then continue the process from step 8 onwards of the Changing settings in Adobe Reader guide You should also be able to revert any changes to your monitor or screen resolution settings Read the guide on changing settings in Adobe Reader 10 Single click mouse and trackpad difficulties lf you are unable to right click to access Show Signature Properties for example if you re using an Apple Mac they are commonly supplied with a single button mouse follow the below instructions 1 Click the Signature Panel button which is located on the right side of the light blue banner heading Adobe Reader 9 4 oomIn 100 r a Scrolling Pages ci One Full Page A Sign Company Tax and Accounts Return Service Companies Hou M_CT_ORG UTR 8000000094 Accounting Period 28 Feb 2011 27 Feb Introduction Welcome to the Company Tax and Accounts Return Service This service allows you to submit either Statutory or Abbreviated Accounts to Companies House and or submit the Company Tax Return including Statutory Accounts to HM Revenue amp Customs A Company Tax Retum is made up of a CT600 tax computations and accounts This service includes the form CT600 Company Short Tax Return and Supplementary Pages CT600A Eand J a computations service to record your detailed expenses and to he
18. xecute dynamic content that is embedded in a certified document Execute high privilege JavaScripts that are embedded in a certified document Perform privileged system operations networking printing file access etc a The selected certificate path is valid The path validation checks were done as of the signing time 2012 05 02 13 11 23 01 00 Certification is now complete Select ok and close Continued problems with the Add to Trusted Identities button greyed out Follow the below instructions if you re unable to complete the Adobe trust settings as the Add to Trusted Identities box is greyed out and have already followed the instructions from the link below Add to Trusted Identities button greyed out Adobe Reader 9 4 Certificate Viewer This dialog allows you to view the details of a certificate and its entire issuance chain The details correspond to the selected entry C Show all certification paths found Edward Tucker rf The selected certificate path is valid Summary Details Revocation Trust Policies Legal Notice This certificate is not trusted Trust Settings Sign documents or data Certify documents Execute dynamic content that is embedded in a certified document Execute high privilege JavaScripts that are embedded in a certified document Perform privileged system operations networking printing file access etc The path validation ch
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