Quick Start - Cox Communications
Contents
1. Z zoom MODEL 5363 QUICK START This Quick Start describes how to connect Model 5363 to a cable modem service and how Ethernet capable and wireless computers smartphones tablets smart TVs and other devices can use Model 5363 for Internet access Package Contents e Cable modem Router e Power cube e Ethernet RJ 45 cable e This Quick Start flyer Before installing your cable modem please read this You need to connect the cable modem to a cable modem service that uses any of the popular DOCSIS standards 3 0 2 0 or 1 1 If you need to get cable modem service please speak with your cable service provider Your cable service provider will need to know your modem s MAC ADDRESS which is printed on a label on the bottom of your modem You provide this when you order cable modem service or by calling the cable company before or after installing your modem or by entering your CM MAC ADDRESS on an account setup web page that appears when you first connect your cable modem to your provider s network Normally your cable service provider will tell you when to provide the CM MAC address You may also be asked for your cable modem s model name and number which is ZOOM 5363 If you need the modem s serial number you can find it near the MAC address on the label If you are replacing an old cable modem do this 1 Disconnect the coaxial cable from the old cable modem and connect it to your Zoom modem If the coaxial cable has a2. Modem Router s Ethernet and coaxial cable connections Make sure the coaxial cable is tightly connected If a computer is plugged into an Ethernet port make sure that the cable is plugged in all the way on both ends gt If you are using wireless check that your wireless connection is functioning correctly Check the section below Il am having trouble connecting my computer or other device wirelessly to the Cable Modem Router gt Power off your modem router for at least 10 seconds and then power it back on gt Restart your computer or other devices connected to the Cable Modem Router This ensures that they receive a correct IP address from the router cannot access the Internet My Power light is on my Downstream and Upstream lights are on or blinking and my Online light is on If you are using your computer s Ethernet port check that there is a good connection between your computer and the modem router s Ethernet port Check that the light for that port is on or flashing If you are using wireless check that your wireless connection is functioning correctly Check the section below I am having trouble connecting my computer or other device wirelessly to the Cable Modem Router I cannot access the Internet My Power light is on and my Downstream and Upstream lights are on or blinking My Online light won t stay on Try the following gt Check to see that your cable TV is working If it isn t contact yo
3. this warranty service are the responsibility of the consumer After the first year of ownership a small shipping and handling fee may be charged on units returned to Zoom Zoom will replace software at no charge if there is a defect in materials or workmanship for a period of 30 days from date of original retail purchase provided the defective software is returned to Zoom Shipments from Zoom will normally be via U S Mail Software products supplied by Zoom are sold as is without warranty either expressed or implied as to function application merchantability performance and quality Zoom is not responsible for incidental or consequential damages and is not responsible for damages resulting from the breach of any expressed or implied warranty Zoom is not responsible for any costs of recovering reprogramming or reproducing any programs or data stored or used with the Zoom products damage to property and to the extent permitted by law damages for personal injury This warranty is in lieu of all other warranties expressed or implied We do not assume or authorize assumption for us of any other warranty expressed or implied Some states and countries do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusions may not apply to you This warranty does not apply if the Zoom product has been damaged by accident abuse lightning or other natural disasters misuse or misapplication o
4. at isn t connected to anything This cable may be coming out of a wall or connected to a cable TV jack gt There s a cable TV jack in your wall You can connect a cable TV coaxial cable between that jack and your cable modem You may have a coaxial cable possibly one that came with a cable modem starter kit from your cable service provider If you don t have a coaxial cable you can get one at most electronics stores You want one with a screw in male F connector at each end with a length that works for your installation available from most electronics retailers see example at right Make sure you get one designed for cable modems and or cable TV These typically have one female IN jack and two female OUT jacks You can disconnect a live cable from your TV set top box and screw it into the IN jack of the splitter Then connect one coaxial cable from an OUT jack to your TV set top box and another coaxial cable from the other OUT jack to your cable modem You can see that this approach uses one splitter and OUT OUT I 2 additional coaxial cables each of which has male connectors on each end Some electronics e retailers carry the Zoom Cable Modem Connection Kit which has an excellent splitter and 2 coaxial E cables packaged together at a reasonable price You can also purchase splitters and coaxial cable j separately if you prefer to do that perhaps because you need a special length of coaxial cable i gt Ifyou don t have an availa
5. ation Manager Solution Make sure you have a connection between your computer or other device and the cable modem router 1 Open the Zoom Configuration Manager by entering the following in your Web browser s address bar http 192 168 0 1 2 Inthe Login dialog box type the following User Name and Password in lower case and then click Login User Name admin Password admin 3 Click the Router tab and select Cable Modem submenu tab on the left panel Now you will see status information about your cable modem router and its connection that you can read back to your service provider Problem What if I m told that my Model 5363 cable modem router isn t approved for my cable modem service Solution This product has been certified by CableLabs the cable service provider s primary test lab However some cable service providers have their own certification process To see whether model 5363 is certified by your cable service provider you should be able to check your service provider s Web site or to speak with someone from your service provider In the unlikely event that you are told that your Zoom modem is not approved by your cable modem service please email us at cableOK zoomtel com or call us at 617 753 0963 For additional Troubleshooting Tips see the User Manual at www zoomtel com 5363manual If You Need Help We encourage you to register your product and to notice the many support options available from Zoom Please go to www zoomtel c
6. ble cable TV cable or wall jack use a coaxial T adapter or splitter i IN j 2 Connect the supplied Ethernet cable between any cable modem LAN jack and a computer s Ethernet jack We recommend that you do this even if you later plan to disconnect this computer If connecting the Ethernet cable to a computer is difficult or impossible you can make a wireless connection as discussed below in Connecting Model 5363 wirelessly to some device 3 Connect the Zoom power cube between the Zoom cable modem and a live power jack 4 What you do next depends on your cable modem company Typically you can call your cable modem company s support department and tell them your cable modem is hooked up They ll normally ask for the information mentioned above in Before installing your cable modem please read this Some cable companies also let you just open the browser on a computer that s connected to the Zoom cable modem A setup page comes up automatically and you follow the instructions 5 Go to Now that your cable modem is connected do this below Now that your cable modem is connected do this When your cable modem first connects to your cable service provider allow 5 to 30 minutes for the cable modem to connect to the network The cable modem uses this time to locate and connect to the appropriate channels for communication You ll see the DS downstream US upstream and Online modem lights flashing until the Onli
7. es and make changes to the default wireless security options including the SSID and Wireless Password Basic information about the Configuration Manager is summarized below For more information about using the Configuration Manager please refer to the User Manual at www zoomtel com 5363manual Step 1 Connecting the Cable Modem Router to a Computer 1 Check that the router is connected to a computer through an Ethernet cable or wirelessly Step 2 Establishing Communication 1 Open your Web browser enter http 192 168 0 1 in the address bar and press the Enter key to open the Cable Modem Router configuration software 2 Inthe login dialog box type the following User Name and Password in lower case then click OK User Name admin Password admin 3 The Status page should appear If the Status page doesn t appear please see Troubleshooting Tips Front Panel LEDs Model 5363 has several lights on its front panel to help you monitor the cable modem router s status LIGHT COLOR DESCRIPTION Dower OFF power is not supplied to the cable modem router 1 Blinking Scanning for downstream channel Green or Green ON Synchronized on 1 channel only DS Receive Downstream Blue Blue ON Synchronized with more than 1 channel sync Downstream Bond mode Blinking Ranging is in progress t Green Ranging is complete operate on 1 channel Green or Blue Ranging is complete operate on more than 1 US Send Blue channel Up
8. hort circuit that could cause fire electrical shock or damage to the equipment gt Make sure the voltages and frequency of the power outlet matches the electrical rating labels on the power cube gt Whenever there is danger of lightning disconnect the power cable and Coax cable from the cable modem to prevent damage to the unit The use of an AC protection device will not completely protect the cable modem from damage caused from the transmission across the Coax network FCC Statement This device complies with Class B Part 15 of the FCC Rules The device generates uses and can radiate radio frequency energy and if not installed and used as instructed may cause harmful interference to radio communication Only Coaxial cables are to be used with this device in order to ensure compliance with FCC emissions limits Accessories connected to this device by the user must comply with FCC Class B limits The manufacturer is not responsible for any interference which results from use of improper cables or which results from unauthorized changes or modifications to the device A Minimum 26 AWG Line Cord should be used for connection to the cable modem 1954 B 2 107 2014
9. ices connecting wirelessly will automatically switch to the new channel gt f changing the wireless channel did not help you should reduce the amount of bandwidth your wireless connection is using from 40 Mhz to 20 Mhz on the same wireless page gt Move the device trying to access the Cable Modem Router to a different location ideally closer to the Cable Modem Router gt f possible move the Cable Modem Router to a new location ideally closer to the wireless device gt For some computers and some tablets try deleting the old network settings including the SSID and password pre shared key After you do that use the new settings Normally the new settings should be the modem router s default settings as discussed above gt Refer to your computer s or other device s documentation if necessary Problem don t know my Cable Modem Router s SSID or Password Solution The default values are printed on the bottom label of the modem router If you have changed these values connect a computer to any Ethernet port of the modem open the computer s Web browser enter http 192 168 0 1 into the browser s address bar and press ENTER to go to that address When the modem router s user interface comes up enter admin for both the username and password Go to the Wireless section to find the SSID and password also called Preshared Key or Passphrase Problem What do I do if my cable service provider wants me to access the Configur
10. ne light stays steady green to signal success Blue US DS LEDs indicate channel bonding gt Tocheck that your cable modem is working open your browser and go to a familiar Web site If it works congratulations Installation is complete for a single PC For Internet access using a smartphone tablet or other wireless device see Connecting Model 5363 wirelessly to some device gt If you want to connect additional computers or other devices using the modem router s Ethernet LAN ports please see Read This Only if You Are Connecting additional computers and or other devices to Model 5363 s Ethernet LAN ports gt Ifyou are playing a multi player game over the Internet you may need to setup the modem in a special way for the game to work This can be done by setting up a DMZ or by using port triggering Please see the User Manual on our website at www zoomtel com 5363manual for guidance about the best setup gt Inthe unlikely event that you want to configure advanced options please refer to the User Manual on our website at www zoomtel com 5363manual Hardware Connection LAN 1 4 Gigabit Ethernet 1 4 Four 10 100 1000 auto sensing Ethernet ports for computers and other devices that have an Ethernet port RESET Press and hold this recessed button at least 8 seconds in the unlikely event that you want to restore the default factory settings This button is recessed to prevent LAN T t accidental resets of your cable modem
11. nue below gt Check the wireless security settings on the wireless device and verify that your device is using the same wireless security and password as the Cable Modem Router The default wireless settings can be found on the bottom label of your router The settings on your computer phone or other device must match the modem router settings either the default settings or some new settings you made gt Check the signal strength of your wireless connection Most wireless adapters have some type of signal strength meter that shows how strong your wireless signal is Windows users click the Wireless icon in your system tray to check signal strength If your signal strength is not strong enough try reorienting the antennas on the Cable Modem Router gt Change the wireless channel To do that follow these steps 1 Open the Zoom Configuration Manager by entering the following in your Web browser s address bar http 192 168 0 1 2 In the Login dialog box type the following User Name and Password in lower case and then click Login User Name admin Password admin 3 Click Wireless on the menu bar to open the Wireless page 4 On the Radio page from the Control Channel drop down menu select a channel that is 5 channels away from the current channel you are using You may need to switch the Sideband for Control Channel setting from lower to upper to access the higher channels 5 Be sure to click Apply after you change the channel All dev
12. om techsupport From here you can register your modem and or contact our technical support experts and or use our intelligent database SmartFacts and or get warranty information US 617 753 0963 Return of Defective Units Please contact your local distributor or retailer for factory authorized repair or replacement of your in warranty defective product If you are unable to reach your distributor or retailer you can contact Zoom Factory Customer Service in the United States by calling 617 753 0023 Please note that you are responsible for any charges including brokerage or customs and duties associated with shipping the defective unit to Zoom for repair During the first year Zoom will pay return ground shipping to the customer in the U S and U K After the first year you may be required to pay a shipping and handling fee Any applicable customs duties and brokerage charges to import the product are your responsibility Limited Warranty Zoom Telephonics Inc hereinafter Zoom warrants this product against defects in material and workmanship for a warranty period of 2 years This warranty applies to the original end user purchaser For all Zoom products other than software Zoom will solely at its option repair or replace this product with a functionally equivalent new or factory reconditioned product during the warranty period The consumer will deliver the product to Zoom All transportation risks and costs in connection with
13. r if it has been modified without the written permission of Zoom or if any serial number has been removed or defaced This warranty shall not be applicable to the extent that any provisions of this warranty are prohibited by any federal state or municipal law that cannot be preempted This warranty gives you specific legal rights and you may also have other rights that vary from state to state or country to country Safety Issues amp Warnings For your protection observe the following safety precautions when setting up and using your equipment Failure to observe these precautions can result in serious personal injury and damage to your equipment WARNING Risk of electric shock Do NOT expose to water or moisture gt The cable modem is a high performance communications device designed for home and office environments gt Do NOT use the cable modem outdoors Keep the cable modem in an environment that is between 0 C and 40 C between 32 F and 104 F gt To avoid overheating the cable modem do NOT place any object on top of the cable modem gt Do NOT place any object on top of the cable modem or force it into a confined space gt Do NOT restrict the flow of air around the cable modem gt The manufacturer assumes no liabilities for damage caused by any improper use of the cable modem gt Never push objects of any kind through openings in the casing Dangerous voltages may be present gt Conductive foreign objects could produce a s
14. router COAX Connect your coaxial cable line to this port RESET POWER Connect the supplied power cube to this port COAX POWER Connecting Model 5363 wirelessly to some device A Wi Fi compatible computer smartphone tablet smart TV game station or other device can access the Internet wirelessly through your Cable Modem Router You can connect up to 253 devices wirelessly To make the wireless connection follow these steps 1 First locate the wireless connection setup on your device and then select the cable modem router network with the same name as the SSID name on the bottom of your cable modem router 2 Next you will be prompted to enter the Security Key or Password for your wireless network The WPA WPA2 security key is printed on the bottom label of your cable modem router and is unique to you Cable Modem Bottom Label series 1706 DOCSIS 3 0 Cable Modem Router with Wireless 3TSRAC Model 5363 S N DDDY MMMN MM MM Modem Default Settings FE Eco OOTI IP Address 192 168 0 1 st Rig CM MAC XXMXMMMMMMM User Name admin G hag UE aaa aea WLAN MAC 2227727777777 SSID speasasa 2VDC t 5Amp NGI Security Kev Passwora 20m repos ie HW Ver An CTA ocen ee Wer YYYYYYYYYY Made in China iy Doom Soeteman Default Wireless SSID Default Wireless Security Rey Password 3 When your Model 5363 s Online light is solid green as discussed above open your device s browser and go
15. screw on connector turn the connector clockwise when tightening the cable onto the Zoom cable modem 2 If there s an Ethernet cable plugged into the old cable modem unplug the Ethernet cable from the old cable modem and plug it into any of the Zoom cable modem s LAN jacks 3 Connect the Zoom power cube between the Zoom cable modem and a live power jack DO NOT use your old cable modem s power cube on your Zoom cable modem 4 What you do next depends on your cable modem company Typically you can call your cable modem company s support department and tell them your cable modem is hooked up They ll normally ask for the information mentioned above in Before Installing Your Cable Modem Some cable companies also let you just open the browser on a computer that s connected to the Zoom cable modem A setup page comes up and you follow the instructions 5 Go to Now that your cable modem is connected do this below If this is a first time cable modem installation that is you are NOT replacing an old cable modem do this 1 Connect a live coaxial cable from your cable service provider to your cable modem If you re not sure a cable is live you can see whether you get a good TV signal when that cable is used with a working TV set top box Here are some ways you can get the live cable Coaxial Cable Cable TV Jack gt You have a cable TV cable coaxial cable with a male connector on the end th
16. stream syne Upstream Bond mode OFF Upstream channel is inactive Blinking Cable interface is acquiring IP Time of Day Green and configuration Online ON Cable modem router is online OFF Cable modem router is offline ON Wireless is enabled or Pairing completed c successfully Wireless or pone OFF Wireless is not enabled WPS Orange Blinking WPS is in discovery mode pairing O Pressing the WPS button initiates a WPS connection with other wireless devices WPS Button Please note the following gt Do not block the modem vents in any way gt Do not place the modem near a heating or air conditioning duct in direct sunlight anywhere susceptible to drastic temperature changes or where it s very hot or very cold Troubleshooting Tips Problem Solution Problem Solution Problem Solution Problem Solution cannot access the Internet What should I do first Try the following gt Make sure that your Cable Modem Router s MAC address Is registered with your cable provider When your provider s representative or setup software asks for your MAC address you can find the CM MAC address on your modem router s bottom label If you are having a problem you may need to check with your cable service provider to make sure the service provider set up its system properly for your cable modem gt Make sure your Cable Modem Router s plugged into a live power outlet gt Check your Cable
17. tching hub use the instructions that came with that device Then reboot any computer that is part of your network For example if you connected a switching hub reboot any computer that will make a wired connection to that switching hub 4 If you are connecting a HomePlug adapter pair with one adapter plugged into the cable modem and an AC outlet and the other adapter plugged into a computer or game station and an AC outlet make those connections and then go to step 5 5 Verify that your Internet connection is working Open a Web browser on each computer that s using your network and try to connect to a familiar Web address Note If at any time you need to make changes to the cable modem s configuration open a web browser from any PC on your cable modem s network and type http 192 168 0 1 to open the Zoom Configuration Manager Alternately you can connect a computer directly to the cable modem open its browser and then type http 192 168 0 1 Congratulations You have connected an additional device to the Internet You can connect up to 4 Ethernet capable devices to the cable modem router following the instructions above for each device and starting at step 2 of this section You can also connect wireless devices as discussed above Logging in to the Zoom Configuration Manager Most users don t need to use the Zoom Configuration Manager The Configuration Manager lets you configure the cable modem for gaming configure advanced featur
18. to a website to test your wireless setup If it works congratulations If it doesn t please see the Troubleshooting Tips in the User Manual Note In the unlikely event that you want to change the unique SSID or the Security Key please refer to the User Manual on our website at www zoomtel com 5363manual Read this only if you are connecting additional computers and or other devices to the cable modem router s Ethernet LAN ports You can plug up to four computers game consoles or other Ethernet capable devices into the cable modems LAN ports For information about your specific device please refer to the documentation that came with that device Follow the instructions on the other side of this Quick Start for each computer or other device 1 If you connected the cable modem to a computer using a wired connection when setting up the cable modem unplug the computer now if you don t want it to stay connected to the cable modem 2 To connect a computer or other Ethernet capable device plug one end of an Ethernet cable into any available Ethernet LAN 1 2 3 or 4 port on the cable modem and plug the other end of the Ethernet cable into the Ethernet port of the additional device you want to connect to the cable modem If you are connecting a hub or a switch this is typically called an Uplink or Expansion port If you are connecting a computer or game station go to step 5 of this section 3 If you are connecting a network device such as a swi
19. ur cable service provider There may be a bad connection to the cable to your home or location gt Check with your cable service provider to make sure that your cable data service is available and running gt In some cases the cable signal may be weak or noisy If possible see if the cable modem router works better when it s connected as near as possible to where the coaxial cable comes into your home gt If you have a splitter between the cable modem router and the wall remove the splitter and connect the cable modem router directly to the wall A splitter is a small device that has a single coax cable on one side and 2 coax cables on the other side If this fixes the problem you may need to get a better splitter gt f the problem persists you may need to ask your cable service provider to check the signal quality on your cable connection I am having trouble connecting my computer or other device wirelessly to the Cable Modem Router Try the following gt Verify that you can access the Internet with a computer or other device connected through an Ethernet cable to one of the LAN ports of your cable modem router If you cannot try the steps outlined in the previous troubleshooting tips lf the wired computer can access the Internet reboot the wireless device this will allow the device to release and renew their IP addresses and try to access the Internet again If you still cannot connect to the Internet wirelessly conti
Download Pdf Manuals
Related Search