IGM-03 - Austin Hughes
Contents
1. gt Apache2 2 and make sure the status is Started Step 2 Port for web server in management PC is occupied by other service Check if the port for web server is used by other service or not If yes please release the port of that particular service and assign another port for it Step 3 Port for web server is added in the firewall of management PC Check if the port is added in the firewall If not please add and enable the connection in the firewall Please refer to user manual lt 5 2 gt TRS IGM 03 Q313V1 P 4 www austin hughes com2. any defects on your cable or not If yes replace a new one Step 2 Master EC Box failed i Check if the network setting of the Master EC Box is correct or not If duplicate IP address is in the network it may cause such problem ii Disconnect the Master EC Box from the network and try to direct connect the Cat 5 6 cable from the lt LAN gt port to a computer network port and use IP Setup Utilities to check if Master EC Box can be found or not If it cannot be found the Master EC Box may be failed TRS IGM 03 Q313V1 Pol www austin hughes com Replacement Removal Or Addition For EC Box 1 How to replace the failed Master EC Box with a new one Step 1 Prepare a new Master EC Box and set it to 1st level Please refer to user manual lt 1 5 gt for details Step 2 Configure the IP address of the new Master EC Box as the failed one Please refer to user manual lt 4 2 gt for details Step 3 Disable alarm email in lt Alarm gt page Step 4 Power off and remove the failed Master EC Box from connection Step 5 Install the new Master EC Box to the connection and power it on Step 6 Click Start Connection in lt Overview gt page for the relevant Master IP group Step 7 Configure the new Master EC Box in lt EC Box Setting gt page such as Name Location Step 8 Enable alarm email in lt Alarm gt page 2 How to replace a failed certain level slave EC Box with a new one Step 1 Prepare
3. Troubleshooting EC Box Disconnection 1 GUI shows a certain level EC Box disconnected Step 1 EC Box power off Check the EC Box is power ON or not Step 2 EC Box level setting duplicated in the same Master IP group Check and make sure EC Box level is unique and not duplicated in the same Master IP group Please refer to user manual lt 1 5 gt for details A The other EC box with same level shows Searching in lt Overview gt page Step 3 This level EC Box is enabled in lt Setup gt page but not connected to the daisy chain Make sure to enable the EC Box in lt Setup gt page ONLY when it is connected to the daisy chain 2 GUI shows from a certain level EC Box to the last one disconnected Step 1 Cable disconnected loose or defective Check the Cat 5 6 cable connection between the first disconnected EC Box and the previous one Make sure the connectors are firmly attached And check if any defects on your cable or not If yes replace a new one Step 2 The first disconnected EC Box failed Unplug the Cat 5 6 cable on the first disconnected EC Box then plug it to the second disconnected EC Box to check if the problem caused by the first disconnected EC Box 3 GUI shows the whole group of EC Boxes disconnected Step 1 Cable disconnected loose or defective Check the Cat 5 6 cable connection to EC Boxes and network device Make sure the connectors are firmly attached And check if
4. a new slave EC Box and set the slave EC Box level accordingly Please refer to user manual lt 1 5 gt for details Step 2 Prepare an appropriate length Cat 5 6 cable Step 3 Disable alarm email in lt Alarm gt page Step 4 Use a Cat 5 6 cable to bridge over the failed slave EC Box which will be replaced to minimize log data loss Step 5 Power off and remove the failed slave EC Box from connection Step 6 Install the new slave EC Box cancel the cable bridging and reconnect the slave EC Box to the previous and next one Step 7 Power on the new slave EC Box Step 8 Configure the new slave EC Box in lt EC Box Setting gt page such as Name Location Step 9 Enable alarm email in lt Alarm gt page is Ignore step 2 and 4 if the failed slave EC Box is in the last level TRS IGM 03 Q313V1 P 2 www austin hughes com 3 How to move out a slave EC Box without a replacement Step 1 Prepare an appropriate length Cat 5 6 cable Step 2 Disable alarm email in lt Alarm gt page Step 3 Use the Cat 5 6 cable to bridge over the removed slave EC Box to minimize log data loss Step 4 Power off and remove the slave EC Box from connection Step 5 Reconfigure and reset the level for the affected slave EC Box es which next to the removed slave EC Box Step 6 Disable the removed slave EC Box in lt Setup gt page Step 7 Enable the EC Box es in lt Setup gt page based on the new level setting i
5. n Step 5 Step 8 Click Apply to save the setting change Step 9 Enable alarm email in lt Alarm gt page aA Ignore step 1 3 5 and 7 if the removed slave EC Box is in the last level 4 How to add an extra slave EC Box to an existing Master IP group Step 1 Prepare a new slave EC Box and set the slave EC Box level accordingly Please refer to user manual lt 1 5 gt for details Step 2 Prepare an appropriate length Cat 5 6 cable Step 3 Disable alarm email in lt Alarm gt page Step 4 Install connect and power on the new slave EC Box Step 5 Reconfigure and reset the level for the affected slave EC Box es which next to the added slave EC Box Step 6 Enable the added slave EC Box in lt Setup gt page Step 7 Enable the EC Box es in lt Setup gt page based on the new level setting in Step 5 Step 8 Click Apply to save the setting change Step 9 Configure the new slave EC Box in lt EC Box Setting gt page such as Name Location Step 10 Enable alarm email in lt Alarm gt page A Ignore step 3 5 7 and 11 if the added slave EC Box is in the last level TRS IGM 03 Q313V1 P 3 www austin hughes com InfraGuard Manager IGM 03 1 Try to login InfraGuard Manager IGM 03 but the web browser only shows HTTP 404 Not Found Step 1 Services for web server in management PC started Make sure the services is started Go to Control Panel gt Administrative Tools gt Services
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