Title Page - Encore Networks
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1. US amp International This equipment has been tested and verified to comply with CSA950 UL 1950 and or EN60950 safety requirements Symbol Definitions Below are definitions of symbols used throughout the technical manuals Indicates that the network connection is network approved for use in the European Community CE International CAUTION symbol Advises the user to look for CAUTION information pertaining to the task being discussed International ELECTRIC SHOCK HAZARD symbol Advises the user that opening a unit while connected to power or while connected to the network may present a shock hazard iii Safety Information Caution If the unit is connected to an Electrical Outlet that has been incorrectly connected to the building wiring serious shock could result WARNING and UL listed Class 2 transformer with an output rated at 20 24V AC 20 VA Use only with a CSA certified WARNING This equipment if not installed and used properly may cause interference to radio and television reception Although the unit complies with Class B limits there is no guarantee that interference will not occur If interference to reception occurs which can be determined by turning the unit off and on the following measures can be taken to attempt to correct the problem Reorient the receiving antenna Relocate the equipment with respect to the receiver Move the equipment away from the recei2. See the label on the bottom of the unit to determine whether it is classified as Class A or Class B In order to comply with Class B requirements you must use Encore Networks data cables or cables made with equivalent specifications Canada Communications Regulations The Canadian Department of Communications label identifies certified equipment This certification means that the equipment meets certain telecommunications network requirements for protection operation and safety The Department does not guarantee the equipment will operate to the user s satisfaction Before installing the equipment users should seek permission to be connected to local telecommunications company facilities The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations The standard connecting arrangement code for a DDS DSU CSU is CA 485 The standard connecting arrangement code for a DDS SC DSU CSU is CA 81A The standard connecting arrangement code for T1 is CA 48C The standard connecting arrangement code for ISDN is CA All Repair to certified equipment should be made by an authorized Canadian maintenance facility d
3. months from the date of shipment to the end user or fifteen 15 months from date of manufacture whichever is shorter Proof of delivery may be required prior to warranty repair Encore Networks liability shall be limited to either repair or replacement of the defective product at its option Encore Networks shall incur no obligation under this warranty if 1 the allegedly defective goods are not returned to Encore Networks within 30 days of the discovery of the alleged defect or 2 Encore Networks verifiable tests disclose that the alleged defect is not due to defects in material or workmanship ENCORE NETWORKS MAKES NO EXPRESS OR IMPLIED WARRANTIES ABOUT THE QUALITY MERCHANTABILITY OR FITNESS OF THE PRODUCT FOR A PARTICULAR PURPOSE ENCORE SHALL NOT BE RESPONSIBLE FOR CONSEQUENTIAL INCIDENTAL OR PUNITIVE DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR DAMAGES TO BUSINESS OR BUSINESS RELATIONS THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED Encore Networks will process requests for the repair of products sold pursuant to this agreement according to the following policy No Product will be returned without prior authorization All requests for return of Product should be made to Encore Networks Encore Networks Technical Support Administrator will obtain all necessary information from the customer for processing the return and issuing a Return Material Authorization RMA numbe
4. OMI are trademarks of Encore Networks Inc All other trademarks are the property of their respective owners Publication Notice This manual contains information intended for use by operators and technicians to assist with the software and hardware configuration of Encore Networks products The manual has been carefully compiled and checked for accuracy The information in the manual does not however constitute a warranty of performance Encore Networks Inc reserves the right to revise the contents of this manual at any time without notice Further Encore assumes no liability for losses incurred as a result of any out of date or incorrect information this manual might contain Reproduction of this material by any means without prior written consent from Encore Networks Inc is strictly prohibited Getting Parts Product Support amp Information To order parts obtain a current price list or to speak to a representative or Product Support technician please contact Encore Networks Inc at the Corporate Headquarters in Virginia Ifyou have questions or comments concerning this product please contact Encore Networks Inc at the following address or telephone number Corporate Headquarters Encore Networks Inc 45472 Holiday Drive Dulles VA 20166 Tel 703 318 7750 Fax 703 787 4625 Support Phone 703 318 4350 E mail support encorenetworks com MetroLAN Reference Guide Safety Standards
5. Illustrations and Index have been provided to help you find a given topic quickly and easily You will notice in the Table of Contents that the sections on port protocol configurations and protocol statistics are listed in alphabetical order according to the name of the protocol Using Cross References An underlined title or procedural step number within the text indicates that you can find information in the referenced section that relates to the subject at hand Using Headers amp Footers e Page Numbers Throughout the book you can find the page number at the bottom of the page in the corner e Title amp Firmware Release Number On odd numbered pages the title of the book appears in the lower left corner and on even numbered pages the release number of the relevant firmware appears in the lower right corner viii BR i tr o gc Gla a ikea Sena 20 you will find the name of the chapter and the title of the top level heading of the section being discussed STARTING PATH Specifies the path you must take to reach a particular menu option Additional Documentation The companion to this book is MetroLAN Installation Denotes a cross reference to Section 5 12 IP RIP a related topic Guide which provides the following chapters The Introduction Chapter introduces the MetroLAN and covers specifications and pinouts to provide technical j j Alerts you to situations in information such as environmental concerns a
6. age of that section within the book The Bookmarks remain on the side of the open page so you can quickly jump from one topic to another without ever closing the book MetroLAN Reference Guide Using Entries in the Contents List of Illustrations amp Index All entries in the Table of Contents List of Illustrations and Index are hyperlinked to their respective reference points within the text If you move the cursor over the entry until it turns into a hand figure with a pointing finger and then click you will be taken to the place within the text where that topic or illustration is discussed Using Cross References When you see a blue underlined title or step number within the text of the book you can click on it and automatically be taken to related material Using Headers amp Footers e Page Numbers Throughout the book you can find the page number at the bottom of the page in the corner e Title amp Firmware Release Number On odd numbered pages the title of the book appears in the lower left corner and on even numbered pages the release number of the relevant firmware appears in the lower right corner e Chapter Name amp Main Heading At the top of each page you will find the name of the chapter and the title of the top level heading of the section being discussed Printed Documentation Using Entries in the Contents List of Illustrations amp Index An extensive Table of Contents List of
7. aler Distributor must contact Encore within thirty 30 days of receipt of defective Product to initiate D O A advance replacement procedures Overnight and express shipments from Encore to the customer will be at the customer s expense Service Policy Encore Networks Inc provides technical assistance for all products of Encore Networks _Encore Networks Technical Support Department can be reached by calling 703 318 4350 When the call is answered the Administrator will request the following informattion e Customer Name e Customer Location e Distributor name and point of contact e Telephone Number e Equipment Description e Problem Repair Policy In the event that repairs to the equipment are required you must obtain a Return Material Authorization number RMA from Encore in order to return the equipment to the factory The RMA can be obtained by phone fax or letter by contacting the Repair Department at the following address Encore Networks Inc 45472 Holiday Drive Dulles VA 20166 Tel 703 318 7750 Fax 703 787 4625 Return Material Authorization Policy Please follow these instructions to ensure proper service of your product s and customer account Release 5 0 3D Return Policy amp Procedures e All returns including returns for credit must be shipped freight pre paid Encore will return ship all repairs UPS ground or a similar service pre paid to the customer e All ret
8. es If possible and practical the company notifies you in advance If not the company notifies you as soon as possible With the notification you are advised of your right to complain to the FCC The telephone company may make changes to its facilities equipment operations and procedures which could affect the operation of your equipment Before these changes are made the telephone company will provide advance notice that communications service will be interrupted FCC regulations prohibit the connection of customer provided equipment to coin services central office implemented systems Connection to party lines is subject to tariffs contact your state public service commission for information Release 5 0 3D This unit has been verified to meet the requirements for a Class A or Class B computing device depending on the model you have pursuant to Subpart J Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a commercial environment This equipment generates uses and can radiate radio frequency energy which may cause harmful interference to radio communications Operation of Class A devices in a residential area is likely to cause harmful radio interference to televisions radios computers etc If it does the user is required to correct the interference at the user s expense See Safety Information in this chapter if interference to reception is suspected
9. esignated by the supplier Any equipment repair or alterations made by the user or equipment malfunctions may give the MetroLAN Reference Guide telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading The termination of a loop may consist of any combination of devices subject only to the requirement that the total REN of all devices does not exceed 5 The REN for both F9100 and F9200 is 0 3 for units with 33 6 modems This Digital apparatus does not exceed the requirements for Class A limits for emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Product Warranty Encore Networks Inc Encore Networks warrants that the Product shall be free from defects in material and workmanship for a period of twelve 12
10. etworks encor MetroLAN Reference Guide Software Release 5 0 3D September 2000 Encore Networks Inc 45472 Holiday Drive Dulles Virginia 20166 Voice 703 318 7750 Fax 703 787 4625 Customer Support 703 318 4350 Web http www encorenetworks com Document History MetroLAN Reference Guide an accompaniment to the MetroLAN Installation Guide PN 0000 0000 0235 September 2000 DOCUMENT SOFTWARE DOCUMENT CHANGES REVISION RELEASE PUBLICATION DATE LEVEL 5 0 0A 8 30 99 Original book for MetroLAN configuration BOO 5 0 0B 9 24 99 User Manual update C 5 0 2C 2 01 00 VoIP E amp M New Feature Modifications Bug Fixes Updates 5 0 2D March 2000 Menu and other updates per SW Release notes and the addition of other sections sample networks E 5 0 3A July 2000 New Features and modifications per sw release notes for software version 5 0 3A 5 0 3D September 2000 Inclusion of new features Frame Relay Multicasting Frame Relay Unicasting X 25 MultiLink Protocol Encapsulation MPE transport Port Traces and the addition of Reset History Information ii Copyrights amp Trademarks Copyright 2002 2003 by Encore Networks Inc All rights reserved Encore Networks Inc and its logo and GlobalStack EX MetroLAN ChanlComm Quick II TermRouter EtherFRAD RingFRAD MonoFRAD Fastick FastCONNECT FastPROTECT MaximumPRIORITY LAN Legacy IPOS
11. facturer as any product which experiences a failure directly out of the factory box or fails within thirty 30 days from the date of purchase by the distributor e All warranties are for factory repair not replacement of the product This applies to dealers and distributors as well as direct customers Equipment meeting the D O A MetroLAN Reference Guide definition as listed in item A will be replaced or repaired upon receipt of the defective equipment All D O A replacements should be coordinated through the distributor e At the discretion of the manufacturer when a product is deemed non repairable it may be replaced with an equivalent model during the warranty period e If a product is deemed to have failed for reasons other than those covered by the warranty the standard repair charge will be assessed for services rendered to the product A basic charge will apply when the customer decides not to repair the product e If a product is returned for repair and found to be in operating order i e no problem found a bench charge will be assessed for testing and materials The Technical Support Department hours are Monday through Friday 8 30 AM to 6 00 PM EST The Support number is 703 318 4350 Contact the Encore salesperson for your account region to order replacement power supplies firmware upgrades and like items How to Use This Book This book has been organized bookmarked and indexed to help you
12. find the information you need as quickly as possible Its content has also been cross referenced extensively to provide you with speedy access to additional information on the referenced material Below is a description of how the content of the book is organized and tips on using hyperlinks in the online version If you have suggestions on how to improve this manual or if you have any comments about the content of this book please contact the Technical Publications Department at 703 318 4309 Contents The book should be used in conjunction with the MetroLAN Installation Guide This book uses a functional approach to content describing the entire process of configuring ports and routing schemes monitoring system administration and remote management The book s content is organized as follows The book begins with a notice of FCC regulations a set of safety guidelines warranty information and the return policy vii The Introduction chapters provides information on the MetroLAN Frame Relay IP and IPX The Getting Familiar with the System chapter discusses the menu system navigational steps and port types It also provides an overview of all the top level menu options from Port Definitions to System Administration The Configuring Data Ports chapter discusses the steps you must go through before configuring protocol parameters for data ports such as assigning the unit a name and address or defining a r
13. nd cable Caution which you can cause minor pinouts damage to configurations data or equipment The Installation and Testing chapter carries you through the basic process for planning your network installing and cabling the equipment testing back to back and monitoring statistics during set up This chapter also discusses how to quickly configure units for initial connectivity how to Warning configure internal CSU DSUs and how to set up a Cypress Chassis and Distributed Routing System should any of these last three options apply to you Alerts you to situations in which you can cause serious damage to data or equipment or that can cause bodily harm Represents additional Documentation Conventions A you aay The following conventions are used throughout the manual need to complete your task May also say FOR EXAMPLE HELPFUL scene TROUBLESHOOTING TIP Represents the text and and IMPORTANT Small bold text numerals that are displayed 7 on the unit s screens Step 1 Used before steps ina procedure la Used before a step ina procedure when a numbered procedural step is broken into sub steps Used at the beginning of a CONFIGURATION MENU procedural step to introduce the name of the menu or field that is being defined or discussed in this step 1X Release 5 0 3D
14. outing path It discusses the concept of logical ports and describes how to select one It carries you through the steps involved in linking logical ports to physical ports The Configuring amp Routing Voice chapter provides procedures on configuring voice channels setting up voice profiles defining global paths for voice routes setting up hunt groups and address translation tables The Routing with IP amp IPX and Routing with Frame Relay chapters provide procedures on configuring each protocol and port interface It also provides indepth information and procedures on routing functionalities such as NAT and IP Filtering The Monitoring Statistics chapter provides a display of each Status screen along with a definition of each field on the screen The System Administration Managing the System Re motely and Downloading amp Upgrading Software chapters offer procedures for performing the administrative tasks within the system such as copying configurations or downloading firmware and provide useful information and procedures for using Telnet SNMP and ICMP Online Documentation Using Bookmarks When you open the book through Adobe Acrobat Reader 4 0 you can view a list of Bookmarks which outline of the book s main topics If you click on an arrow in the Bookmark list you can display additional sub topics for that heading When you click on a topic in the Bookmark list you are automatically taken to the first p
15. r Defective Product must be returned in static protective material securely packaged to prevent damage in transit and shipped prepaid with the RMA number written on the outside of the package to Encore Networks Inc 45472 Holiday Drive Dulles VA 20166 RMA Phone 703 318 7750 Fax 703 787 4625 Encore will use commercially reasonable efforts to either repair or at its option replace defective Products covered under warranty within fifteen 15 working days of receipt The warranty period for repaired or replaced Products shall be the remainder of the original warranty or ninety 90 days whichever is greater Product will be returned to the customer prepaid via UPS Groundtrac service Expedited freight is at customer s expense Products found to be operable after testing e g no trouble found according to Encore s current manufacturing standards will be subject to a bench fee per unit Encore will use commercially reasonable efforts to either repair or replace at its option defective Products not covered under warranty within fifteen 15 working days of receipt The warranty on serviced Products is ninety 90 days vi measured from the date of service Out of Warranty repair charges vary according to model and are subject to change without notice Encore Networks Inc will use its best efforts to ship replacement Product within 24 hours of request from the Dealer Distributor in emergency situations The De
16. urns MUST display a valid Return Material Authorization RMA number on the outside of the package Any product returned without an RA number will be refused e RA numbers are valid for ninety 90 days from the date of issuance e Products returned without accessories i e manual cables will be replaced as new on request by the Distributor for an additional fee Return Policy amp Procedures for Credit In addtion to meeting the above criteria for all products returns for credit must follow these rules e All Return for Credit RA numbers are issued by the Accounting Department e The model being returned must be a current stocking product e To receive credit all returns must be in new condition with the original box and contents including cables and manuals e The product must be received no later than thirty 30 days from the date of invoice e All authorized and acceptable returns other than those covered by the D O A or Warranty Return Policy below will be subject to an inspection and restocking fee e All returns for credit must be approved by Encore s Accounting Department 703 318 4369 This must be coordinated before an RMA number will be issued Equipment returned without a valid RMA number will automatically be refused D O A and Warranty Return In addition to meeting the above criteria for all products D O A and Warranty Returns must follow these rules e D O A as defined by the manu
17. ver Plug the equipment into a different outlet so that it is on a different branch circuit from the receiver The equipment manufacturer is not responsible for correcting interference Regulations US FCC Regulations This equipment has been approved by the Federal Communications Commission FCC as not being harmful to the telephone network when connected directly to the telephone lines Customers must upon request from the telephone company provide the necessary information from the table below to the telephone company FCC Approval Information for F9200 DM Models FCC Registration Numbers EMSUSA 23144 DE N Universal Service Order Code USOC RJ 48S Facility Interface Codes FIC 04DU5 64 04DU9 DN 04DU5 56 TLI1E TL31E 02LS2 02GS2 Service Order Code 9 0Y 6 0N Ringer Equivalent Number REN 8B The FCC registration number can be found on the product label located on the bottom of the unit The Ringer Equivalency Number REN determines the maximum number of devices that can be connected to your local telephone line and still ring properly when your number is called In most but not all areas the sum of the RENs for all devices connected should not exceed five 5 For more specific information concerning connection requirements contact your local telephone company If any of your telephone equipment causes harm to the telephone network the telephone company may temporarily discontinue service to your lin
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