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1. Printer Usage Information Date 07 Oct 10 Product HP Designjet 26200 42in Photo Serial Number 100000000X Firmware KHN_01_00_05 1 Product number CQ109A Service ID 0 Printer status Sleeping Printer Usage Total printed media 0 00 m 0 00 f Total number of prints Usage per Printhead Slot Color Product Number Printheads Used Total Insertions Slot 1 Matte black Matte black C5058A 1 sl Slot 2 Matte black Matte black C5058A 1 1 Slot 3 Dark Gray Unknown C5058A 1 1 Slot 4 Dark Gray Unknown C5058A 1 1 Usage per Cartridge Slot Product Number Usage 1 Matte black 0 Cartridges 0 0 cc 1 Matte black 0 Cartridges 0 0 cc 1 Matte black 0 Cartridges 0 0 cc 1 Matte black 0 Cartridges 0 0 cc 1 Matte black 0 Cartridges 0 0 cc 2 Dark Gray 0 Cartridges 0 0 cc 2 Dark Gray 0 Cartridges 0 0 cc 2 Dark Gray 0 Cartridges 0 0 cc 2 Dark Gray 0 Cartridges 0 0 cc 2 Dark Gray 0 Cartridges 0 0 cc Media Usage per Media Type Component Usage Belt usage cycles 0 Motor usage cycles 0 Cutter usage cycles Trailing cable usage cycles 0 Tube ISS usage cycles 0 Tube Primer cc Motor usage Working time in hours 0 Bushings life cycles 0 Color Sensor Aerosol Exposure cycles Color sensor life hours 0 Drop detector working time hours 0 Power Off Cycles Power On Cycles 18 Service Station Cycles 300 Pen On Off Cycles Plug Time hours 904 Correct profiles 0 Total Profile
2. Partshere Ifoubleshooting To better help our customers this DesignJet Z6200 series troubleshooting page is simply a guide additional information for your convenience as you search for assistance in repairing your machine Although this information is provided for your convenience it is recommended for the most part that a technician inspects your office equipment It is recommended to consult with a professional when ordering your printer part s Chapter contents Shop with us while you troubleshoot Troubleshooting HP oem parts Printer education and training HP LaserJet maintenance kits Firmware update Toners for your printer HP fuser assembly units Print quality troubleshooting uP f kit 110v amp 220 h user ki v v Troubleshooting system error codes Parts assemblies for printers Performing a service test on a failed assembly Service maintenance parts Performing the necessary service calibrations Color laserJet printers LaserJet printers and parts Hard to find officejet parts Hard to find deskjet parts User friendly The printer does not power on The printer continuously rejects printheads A new maintenance cartridge is incorrectly detected as used Cover sensors are not working The Line Sensor has problems detecting paper Troubleshooting paper jams and printhead crashes Troubleshooting paper scan axis and Rewinder Motor shutdown Vacuum suction much lower at high altitudes Bandi
3. PostScript driver from an application with PS passthrough try changing the options in the application so that it prints PS as raster the option is typically located in the Advanced options of the application s printing dialog Partshere T roubleshooting Data related SE79 04 HP Designjet printers have Hard Disks and non volatile memories that contain data bases and files that can be modified with user data Some examples include The printer s queue The hard drive partitions that contain user jobs e7 S T e e lt 7 XI a e Pe The data base that stores the printer settings The data base that stores accounting information Some of this data is accessed by the printer at start up and some others are accessed as needed If any of this fields contains corrupt data or data with characters or values that cannot be correctly processed by the printer a 79 04 system error may occur Cause Solution There are two different types of symptoms for data related Many times data related 79 04 errors are resolved by means 79 04 system errors of hardware intervention Since data is stored in physical components RAM EEROM and Hard Disk replacing these components with new ones which are empty usually solves the problem However there are quicker and more effective solutions to these types of errors e 1 When the corrupt data is accessed during start up a The printer will disp
4. d For PS SKUs try changing the encoding setting Automatic by default to Binary or ASCII 5 If you are using a 3 party application that does not print through the HP driver try modifying the printing workflow by a Using an HP driver b Changing the settings in the application s printing dialog 6 If you are using an accessory Jetdirect card try using the internal network connector or USB if available 7 Escalate the issue providing the following information e Unit information S N P N accessories e Conditions where the problem occurs and conditions prior to the first occurrence of the problem e The result of the previous 7 steps e The printer information pages either printed and faxed or obtained through the Embedded Web Server e The System Error detailed information it can be obtained by pressing CANCEL Down e Information on the workflow o Operating System o Application Driver Settings in the driver and the application Settings in the printer o Connection method and settings www Partshere com Partshere T roubleshooting e The original file along with the information on how to reproduce the issue e A print to file that can reproduce the issue e The printer logs fe p 1 gt e e Lo B Random 79 04 during continuous printing The error does not happen with a single job It happens randomly during continuous printing normally whil
5. e Roll Paper loading problems low probability Banding at variable extreme environmental conditions NOTE This problem is only applicable if the OMAS is disabled Since the Accuracy Calibration has been done at normal environmental conditions printing in extreme environmental conditions will cause banding because the advance of the Drive Roller does not correspond to the same conditions that the calibration was done in To solve the problem try the following Perform the Accuracy Calibration in the new environmental conditions see Using your printer Printhead crashes smears on high density prints using coated paper High density prints can cause cockle mainly on HP Coated Paper This causes two main problems 1 Cockling in the borders Because the printer places too much ink on the Coated Paper the borders of the print become raised causing the Printhead to crash against the paper To solve the problem add a 15 mm white margin to the edges of the images 2 Cockling within the print If the printer places too much ink within the print the paper starts to ripple causing the Printhead to smear against the paper To solve the problem try the following e Check in the Front Panel if Ink Limiting is ON or OFF If Ink Limiting is OFF turn it ON e Avoid using HP Coated Paper for high density prints As a substitute use HP Heavyweight Coated Paper www Partshere com Partshere T roubleshooting Banding due to ink
6. performed later The printer will request the firmware update every time that it starts until the update is performed www Partshere com Partshere T roubleshooting Print quality troubleshooting Whenever a printquality problem appears it is advisable to print the Diagnostic Print to help diagnose the problem The Diagnostic Print will help you differentiate between possible printhead errors and other problems such as incorrect front panel selection driver or RIP configuration or mechanical problems For more information on solving print quality problems see Print quality on page 146 Lf fe p 1 gt Ce e Ce Troubleshooting system error codes System error codes on page 38 contains a list of system error codes and their respective descriptions and recommended corrective actions Try only one recommended action at a time and check whether the error code has disappeared If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve then report the error to the HP Response Center or the nearest HP Support Office When reporting the error have the following information ready e Model and serial number of the printer e Which firmware revision the printer is using see Note below Check firmware in Utilities Statistics Code rev e The complete error number E NOTE When reporting the system error code make sure that you supply the
7. transparent paper or some types of Non HP paper Try loading white HP paper into the printer and check whether the Line Sensor detects it 2 Excessive ink deposits on the Platen surtace can fool the sensor by reflecting the light Clean the Print Platen www Partshere com Partshere T roubleshooting e7 S T e ce 7 KI a ce re fe p a gt Ce fe Ce 3 Clean the Encoder Strip See Clean the Encoder Strip on page 422 4 The Line Sensor is not calibrated correctly Perform the Line Sensor Calibration See Line Sensor calibration on page 131 5 The Line Sensor is damaged or faulty Replace the Line Sensor See Line Sensor Assembly on page 353 Troubleshooting paper jams and printhead crashes NOTE If you were using HP Coated Paper when the problem occurred see also Printhead crashes smears on high density prints using coated paper on page 8 Paper jams and printhead crashes are grouped together because in many cases a paper jam causes the paper to lift up into the Carriage path and cause a printhead crash which means that many paper jams are reported as printhead crashes Question Answer Did the paper jam occur when loading paper If paper jams have occurred previously some pieces of paper may still be stuck in the paper path Clear the paper path NOTE Customers often store used rolls without protecting them from office environmenta
8. Color and paper management Enabled piz E 0 eee On Setup gt Printing preferences gt Print qualty Setup gt Print retrieval Setup gt nut Quaiity level Normal Drying time On Unit selection Metric Maximum detail Off gute oe Pe ee belie en Setup gt Printing preferences gt HP GLI2 options Setup gt Printing preferences gt Color options Palette Software ColoriGrayscale Print in color Merge Off RGB input profile None Native gt Printer aE ot Setup gt Printing preferences gt HP GL 2 options gt Define palette ee Factory Palette A Palette B Era ere on Penno Width Color Pen no Width Color Pen no Width Color When to start printing Optimized o 013mm 0 0 013mm 0 0 013mm 0 Max number of printed jobs 32jobs 4 018mm 1 1 018mm 1 1 018mm 1 Liat len See 2 025mm 2 2 028mm 2 2 025mm 2 Setup gt Printing preferences gt Paper options la 035mm 3 3 00m 3 3 0m 3 Paper size Automatic nt as Remove top bottom blanks Off Tati e A euer o snm Resize 100 5 065mm 5 5 065mm 5 5 065mm 5 Rotate e 6 070mm 6 6 070mm 6 6 070mm 6 Setup gt Printing preferences gt Margins iy 080mm 7 7 j 7 7 080mm 7 Setup gt Job management options gt Nest options oom i s 10mm 8 8 Omm 8 Nesting of 9 100mm 12 9 100mm 12 9 100mm 12 ae min 400 1mm 19 10 140mm 19 1
9. Kit Info W Used non HP ink Used expired ink Ink Used Warranty Spent 1 Matte black false false Omi 0 2 Matte black false false Om 0 3 Dark Gray false false Om 0 4 Dark Gray false false Om 0 Current Printhead Kit Info IV Usage Time Max Recovery Level Scan Axis Shutdown 1 Matte black Oh 0 0 2 Matte black Oh 0 0 3 Dark Gray Oh 0 0 4 Dark Gray Oh 0 0 Current Media Printhead and Ink Information 2 of 2 Date 07 Oct 10 Product HP Designjet Z6200 42in Photo Serial Number OOCOOOOKK Firmware KHN_01_00_05 1 Product number CQ109A Service ID 0 Printer status Sleeping Current ink Cartridge info I Status Product Hame Product Number Serial Number install Date Matte black OK CGGMSA 2669060 49 9 20101005 Dark Gray OK CGGLMA 2669060 49 9 20101005 Current Ink Cartridge Info i Expiration Date Manufacturer Capacity Level Used non HP Ink Matte black 20130221 111 mi 100 false Dark Gray 20130221 111 mi 100 false The first two lines are available at the beginning of each Service Information Page and contains standard information like Service ID firmware version Printer usage information This page contains the following information e Printer Usage e Usage per Printhead Slot e Usage per Cartridge Slot e Media Usage per Paper Type e Component Usage e Spittoon Usage e Preventive Maintenance Usage www Partshere com Partshere T roubleshooting Lf fe p 1 gt fe e Co
10. Service information prints www Partshere com Partshere Troubleshooting e Embedded Web Server Support tab gt Service support gt Printer information D ies iat rs rs rs k RA O i o i i 9 i a a ol o ot a Printer status Sleeping piss setup support Help links Print Quality Troubleshooting Service support Browse information Help about the Service tools HP Designjet links Printer information E If you need to provide information about the printer you can find it here a Collecting the information might take a while Download the extended diagnostics package or 7 Diabla extended di gnostics package Diagnostics package the diagnostics package is meant to be used only by HP Support personnel in order to give you assistance and should be extracted under HP Support guidance Thai iea ache Na nace S NOE REC Printer information Click here if you are requested by HP Support to provide this information Even if the printer cannot print the Information Pages are still accessible through the Embedded Web Server Main characteristics e Only available in English except the current information page e From the Front Panel you can choose to print ALL pages or just select the specific pages that are needed If ALL pages are printed o Nesting is turned ON automatically and turned OFF once all the pages have been printed o Nesting cannot be mixed with other jobs in the queue e Each page can
11. can arise when there has been a power cut while the printer was switched On or if there is a physical problem with the Hard Disk Drive Checking the whole file system normally takes about half an hour but could take much longer There is nothing that can be done to speed up the file checking process If you turn Off the printer during the checking process the file system check will restart whenever you turn it On again If you experience this problem repeatedly when there has been no power cut then this could mean that the Hard Disk Drive is faulty In this case replace the Hard Disk Drive See Hard Disk Drive HDD on page 340 If the printer s start up process stops when the front panel is displaying any other number between 1 and 30 then try the following e Turn the power off at the rear of the printer and disconnect the power cord Reconnect the power cord and turn on the printer e Ifthe printer continues to stop during the power up process replace the Hard Disk Drive See Hard Disk Drive HDD on page 340 How to interpret the Service Information Pages The Service Information Pages contain the following information e Current Configuration e Current Information e Usage Information e Event Logs e Calibration Status e Connectivity Configuration e All Pages It is possible to print the Service Information Pages either through the Front Panel or through the Embedded Web Server Front Panel icon gt
12. cartridge replacement while printing Someone has removed an Ink Cartridge while the printer was printing which has caused the printer to stop If the user does not replace the Ink Cartridge immediately when the printer starts to print again a band will appear in the position where the printing restarted This is because the wet ink interacts with the dried ink on the paper causing the band to appear To solve the problem try the following e Do not remove an Ink Cartridge while the printer is printing Only replace remove Ink Cartridges between prints e Ifthe Ink Cartridge was replaced due to the Empty status on the Front Panel then advise the customer to replace the Ink Cartridge when the Very Low status is showing on the Front Panel e Reprint the file without removing the Ink Cartridge 34 inch Rice Paper not supported The roll width is 34 inches non standard and the pinch wheels can t control the edge of the paper causing ink smears and printhead crashes Worm marks on HP Coated Paper with light area fills Light bands S shaped in the direction of the media axis when light area fills are printed causing an unacceptable print quality defect e Print the Service Configuration Print and check whether the ambient humidity is very low below 30 Increasing humidity may help to reduce the severity of the problem NOTE The paper is causing the problem and not the printer Do not attempt to replace print
13. in the firmware 2 Recommend to the customer that they try to avoid the same steps to prevent the issue 3 If the conditions that cause the error are in the customer s regular workflow try to identify a different way of achieving the same result out of the printer Partshere T roubleshooting Random SE79 04 Concurrence issues and memory leaks Some 79 04 errors can happen randomly when the printer is being heavily used However it s impossible to find a single set of conditions that reproduce the problem It just happens from time to time without a defined pattern These random 79 04 can have two different types of root causes e7 c T e e lt KI Q ce Pe Memory leaks Before a program is executed it allocates the memory it will need After the execution is complete the allocated memory is freed to be used by other programs If the allocation or the release of the memory are not properly programmed every time the program is executed some memory will be incorrectly labeled either as used or as free This is known as a memory leak When a program with a memory leak is executed a lot the memory becomes progressively full since it is not properly freed When the leak becomes too big the printer is left out of memory to execute new processes and a 79 04 is triggered e Concurrence issues There are certain resources that can be accessed by multiple programs or by multiple executions of
14. is necessary In particular the information that is And a file that has been printed without issues several needed is times can trigger the error in the future e Printer front panel settings e This error is very dependant of the workflow the customer has The most common user workflows have been e Application that is being used RIP or driver that is being extensively tested both by HP and by our beta sites so it used is highly unlikely to see random 79 04 issues in these cases These random issues tend to occur in very specific corner cases and cannot be reproduced unless the exact conditions of the workflow are replicated They normally e Application RIP Driver settings e Type of output files this application RIP or driver is ji happen when sending files generated by external aa applications RIPs 3 party drivers etc e Some sample files that are representative of what the customer is usina www Partshere com Partshere T roubleshooting ory voces v the normal flow when the issue occurs Hardware related SE79 04 Hardware is by far the least likely cause of a 79 04 system error Replacing hardware components does not normally fix the issue and increases the total turn around time in finding a workable solution In some cases a failure in a component in the printer s electronics may cause a 79 04 system error since the printer s electronics are involved in the execution of the firmware and the processing of
15. is reported on the front panel and the printer pauses e The cutter is disabled between jobs e When unloading the paper the front panel will ask you to cut the paper manually How it works When the bottom of the loop shaper is low enough and it cuts the signal between the two sensors the Take Up Reel starts to move the motor until the signal between the two sensors is passing through again If after a few seconds of turning the Take Up Reel the signal between two sensors is still cut the Take Up Reel reports a Take Up Reel paper jam error e Inall cases the LED of the Take Up Reel is blinking quickly e If the Take Up Reel is enabled at the front panel a Take Up Reel paper jam will be displayed www Partshere com Partshere T roubleshooting How to read the power switch LEDs In certain circumstances the LEDs located on top of the power switch located at the rear of the printer indicate the status of power supply to the printer o S T re ce u KI a ce re Amber is on the Left Blue is in the center Green is on the Right Make sure you look directly at the LEDs and not at an angle 1 When only the Amber LED is On e The printer has been switched Off from the Front Panel after having pressed the On Off button e The Power Supply Unit only delivers a 5 V Standby power that is needed to restart the printer after the Front Panel On Off button is pressed the Formatter will
16. log e Printheads ago History of the last three Printheads used 0 represents the current Printhead used e Status 0 Working 1 No Printhead Detected 2 Replace 4 Reseat 8 Remove e Ink Used Percentage of the warranty life 1200 ml e Error Code Specific error code generated by the printer when the Printhead has been replaced e Max Recovery Q No manual Printhead recovery has been performed on the Printhead o 1 or higher At least one Printhead recovery has been performed www Partshere com Partshere T roubleshooting Calibration status This page contains the following information e General Calibrations performed by service engineers e Media specific Calibrations performed by the customer fe Cc p 1 gt fe e Co e Printer Status Codes Current configuration Current information Usage informator Event logs Calibration status Connectivity configuration All pages Calibration Status Date 07 Oct 10 Product HP Designjet Z6200 42in Photo Serial Number XXOCCOOOOKK Firmware KHN_01_00_05 1 Product number CQ109A Service ID 0 Printer status Sleeping Printhead alignment notdone Drop Detector calibration notdone Line Sensor calibration not done Media specific Calibrations Media Name Date Paper Advance HP Bright White Inkjet Paper NA 3 Default HP Premium Matte Photo Paper Recommended Default Proofing Gloss Paper Recommen
17. start the printer 2 When the Blue LED is On Deliver standard ATX power for the Electronics Module PCAs 12V 5V 5V 12V etc All the functions of the Electronics Module are fully operational EWS etc 3 When the Green LED is On Deliver analog 24V and 36V to enable printing If you turn on the printer at the front panel and the Blue LED does not come on there is a problem Turn off the printer using the switch at the rear then turn it on again using the same switch If the Blue LED still does not come on replace the Power Supply Unit If the Blue LED comes on this time you will probably see an error reported on the front panel as the printer starts up If no error is reported but you continue to have problems when turning on the printer from the front panel see How to read the Formatter LEDs on page 14 www Partshere com Partshere T roubleshooting How to read the Formatter LEDs The LEDs located on the Formatter can help to troubleshoot the printer The LEDs can either be on or off different combinations can indicate different problems The following image shows the three Formatter LEDs which are numbered from the top down number at the top number Il in the middle number III at the bottom Lf fe p 1 gt fe fe Co Use the following table to interpret the LEDs and find the source of the problem Remember that you should read these LEDs when you push the Po
18. the same program what is known as multiple threads Access to these resources must be correctly controlled to prevent unexpected behavior Issues caused by an incorrect control of these resources are concurrence issues In the following you have a simple example let s imagine that there is a counter that controls the communication between the Jetdirect card and the printer s firmware Whenever a new packet of information is sent by the Jetdirect card to the printer the counter increases When the printer receives the packet and processes it correctly the counter decreases Another process checks the counter from time to time to see its value and take conclusions from it If the counter is near 0 it means that the printer is processing correctly and if it grows too big it may mean that there is a bottleneck somewhere and maybe the Jetdirect card throughput is decreased to control its speed to the printer However if the access to this counter is not properly controlled undesirable effects may happen in a real environment a Jetdirect card processes thousands of information packets per second so this counter is updated frequently both by the Jetdirect and the printer If at a certain point the Jetdirect and the printer try to access the counter at the same time and the code is not prepare to handle this it may happen that the Jetdirect cannot increase the counter because the printer is writing to it and what s worse that it does not realize
19. this fact If this happens a few times each second it may happen that the counter is decreasing faster than it s increasing and that at a certain point it has a negative value And then what will the process that is checking this counter do Most likely the process will not be prepared to react to a negative value and will launch an exception that will trigger a 79 04 system error Cause Solution This type of 79 04 always occurs in heavy load conditions so Random 79 04 errors are by far the most complex ones to the symptoms will always be similar to this pattern diagnose and to fix The only solutions available in these cases are e A printer that is being heavily used printing a project or in a reprographics environment produces 79 04 errors 1 Identify the root cause either in the files or in the randomly forcing the user to restart firmware and fix it in the code which requires the intervention of the GBU e After restarting the printer can be used without any issues for an extended period of time but if the workload 2 Test any options available to modify the customer s is consistently high a random error will occur again workflow and see if any combination of them solves the issue e The error can never be associated with a specific file The file that was being printed when the error occurred In both cases a profound understanding of the customer s the last time can be printed without issues after restart workflow
20. 0 140mm 19 n ee 20m z7 n mm 200mm 7 n 200mm z7 12 mmm 3200mm 35 12 300mm 35 12 200mm 35 13 om 500mm 68 13 500mm 68 13 5 00mm 68 14 ME 8 00mm 100 14 NN SOO 100 14 8 00 mm 100 15 E 2mm 110 15 EE 2mm no 1s E 200mm 110 Current information This page contains the following information e Current Printer Configuration e Paper Loaded Information e Current Printhead Kit Information e Current Ink Cartridge Information www Partshere com Partshere T roubleshooting Current Media Printhead and Ink Information 1 of 2 Event fogs alibration status Connectivity configuration All pages Date 07 Oct 10 Product HP Designjet Z6200 42in Photo Serial Number YOOKXXKKKK Firmware KHN_01_00_05 1 Product number CQ109A Service ID 0 Printer status Sleeping Current Printer Configuration Language English Virtual Memory 32 0 GB Disk capacity 160 0GB Physical Memory 1 00 GB RAM Paper Loaded Information fey Oo ve lt 2 x5 me fe he Current Printhead Kit info 1 Warranty status Status Error iD Code Product Number 1 Matte black In warranty OK 0 C5058A 2 Matte black In warranty OK 0 C5058A 3 Dark Gray In warranty OK 0 C5058A 4 Dark Gray In warranty OK 0 C5058A Current Printhead Kit info if Product Name Serial Number Warranty Date 1 Matte black HP 90 19700101 2 Matte black HP 90 19700101 3 Dark Gray HP 90 19700101 4 Dark Gray HP 90 19700101 Current Printhead
21. MW firmware file and no other files Connect the USB flash drive to the USB host port on the Formatter oS Turn on the printer and follow the instructions on the front panel Forced firmware update When the printer is started for the first time it may automatically request a firmware update in order to fix some known issues You can respond in one of the following ways e Use the USB flash drive provided in the box with the printer When a firmware update is requested you should find a USB flash drive in the box containing the new FMW firmware file Follow the instructions in the flier accompanying the USB flash drive NOTE The USB flash drive is provided only to update the printer s firmware No other uses of the USB flash drive are supported NOTE If the USB flash drive is not in the printer box or fails to work properly then download the firmware instead e Download the FWM firmware file from the HP Web site Store the file in a standard USB flash drive with no other files Connect the flash drive to the formatter s USB host port to perform the firmware update following the instructions on the front panel e Skip the firmware update If you cannot find the USB flash drive and you have no Internet connection you can skip the forced firmware update temporarily by pressing the OK key on the front panel three times and the printer will continue with the initialization sequence Make sure that the firmware update is
22. Possible causes on page 25 e Troubleshooting based on symptoms on page 32 Introduction The System error 79 04 is a generic firmware error equivalent to a blue screen in Windows It s the System Error that the printer will display when an unknown exception occurs that cannot be pointed to by any specific subsystem of the printer Since this is a generic error there can be multiple causes behind it This document will cover the most probable causes behind a system error 79 04 and will recommend the most efficient troubleshooting steps to resolve customer issues One important point to mention is that although 79 04 system errors can be caused by a hardware malfunction the vast majority of 79 04 system errors are pure software or firmware issues In these cases the issue can only be solved by determining the root cause and implementing a solution The solution can usually be applied by either correctly configuring a selection updating the printer s firmware software that is being used or by fixing an error in the code Possible causes Since the 79 04 system error is a generic error the number of possible causes behind it is large The majority can be grouped however into the following groups www Partshere com Partshere T roubleshooting fe p 1 gt e e Ce Job related SE79 04 A specific print job that is not correctly formatted for the printer or that is not correctly processed by i
23. Ready IP Address 16 23 87 3 Subnet Mask 255 255 248 0 Default Gateway 16 23 80 1 Config By DHCP DHCP Server 16 234 57 250 Bonjour Service Name HP Designjet Z6200 42in Photo A6511B eeeenemamame e Sa are rrr Status Ready Link Local fe80 240 caff fea 511b Stateless Not Configured DHCPv6 Not Configured Manual Not Configured When the main window is open and the printer is printing safety compliance We describe the details of the behavior of the printer when the window is opened while the carriage is moving If the main window is opened while the printer is doing something be it a swath of a print job or a system task the printer will 1 Before the carriage stops it will finish whatever it was doing when the window was opened It will not finish an image it was printing but it will finish the current swath so as to avoid any impact on image quality If it was performing a system task it will finish it before stopping 2 If the carriage finishes on the left side of the printer the carriage will always slowly move to the right side of the printer 3 The printheads will be placed in their capping positions www Partshere com Partshere Troubleshooting Here are some different scenarios of what happens when the window is opened e Ifthe printer is printing an image when the window is opened The carriage will not stop immediately the printer will finish the swath and then stop If t
24. able is not damaged 4 Check to see if any of the LEDs on the power switch are on If any of the LEDs are on then see How to read the power switch LEDs on page 13 for more information The printer continuously rejects printheads To resolve printhead rejection problems do the following 1 Clean the flex contacts on the Printhead and in the Carriage Assembly using the Carriage Interconnect Wiper see Carriage Interconnect Wiper on page 82 and try again 2 If all the Printheads are rejected for each Printhead the status message on the Front Panel does not show OK then perform the Carriage Assembly Test Carriage Assembly test on page 90 A new maintenance cartridge is incorrectly detected as used This can occur if the printer has detected the previous Maintenance Cartridge was nearly full and when a new Maintenance Cartridge is installed the front panel displays an error that the cartridge is used To resolve the problem manually reset the counter of the Maintenance Cartridge Reset Life Counters on page 108 Cover sensors are not working To resolve cover sensor problems do the following 1 Check whether the sensor cable is damaged or not connected correctly 2 Replace the faulty sensor The Line Sensor has problems detecting paper To resolve Line Sensor paper detection problems do the following 1 Check the type of paper that is being used the Line sensor may have problems detecting
25. al version as soon as the printer has restarted unn After step c any 79 04 which is caused by corrupt data in the printer will be solved NOTE Itis possible that the corrupt data came to be in the printer as a consequence of some activity in the customer s workflow In this case it is possible that the issue will happen again In these cases it is very important to understand the sequence of events in the customer s workflow that led to the error occurring Once the error can be traced in the customer s workflow escalate the issue to the GBU through the GCC This is done to implement any changes in the printer s firmware that can prevent these issues occurring again www Partshere com Partshere T roubleshooting Network related SE79 04 Most HP Designjet printers have built in networking capabilities Network settings can be set manually but in the majority of cases they are obtained automatically from the printer These settings include many different fields such as IP address and subnet mask available gateways host and domain names etc In some cases there can be issues in the firmware that can cause a certain value in one of these fields to be interpreted incorrectly and this can lead to a 79 04 system error D S T e e f a a ce re Cause Solution There is no single set of symptoms that can absolutely pinpoint In the majority of cases these issues will be due to an issue in a
26. be printed from the Web browser when using the Embedded Web Server e Each page can be sent by e mail from the Web Browser when using the Embedded Web Server File Send Page by E mail e You can see the same information through the Front Panel or the Embedded Web Server Current configuration This page contains full details of the current configuration of the printer www Partshere com Partshere T roubleshooting tez S T re ce lt u a a ce Current configuration Event log HP Designjet Z6200 42in Photo CQ109A Pree Gigabit Ethernet General Configuration Current configuration Link state up Date 07 Oct 10 Host name NPIO040CA 46511B emea hpqcorp net P mDNS service name sa nE ao a ER a i HP Designjet 26200 42in Photo A6511B Virtual Memory 32 0 GB acmis 00404465118 Physical Memory 1 00GBRAM onfiguration a ae IP address 16 23 87 3 Disk capacity 160 0 GB config by DHCP owe conted Paper Subnet mask 255 255 248 0 i Defaut gateway 16 23 80 1 f IPv amp Configuration Link Local fe80 240 caff fea8 511b See Connectivity Configuration internal print Lf fe p 1 gt fe fe Co Setup gt Front panel options Connectivity gt Advanced Connectivity gt Advanced gt Web Services Language English VO timeout 30 sec Printer utiity software Enabled Display contrast 50 Allow EWS On
27. ck that the Rewinder Motor moves easily without friction with the printer turned off Maintenance cartridge path Open the right door of the printer and check for any visible obstacles restricting the movement of the Service Station Manually move the Service Station checking for smooth and free movement Paper path To resolve paper path problems do the following 1 Open the Window and check for any visible obstacles restricting the movement of the Drive Roller Make sure that the mylar is not damaged If there is a wrinkled mass of paper inside the paper path lift the Pinch wheels using the Paper Load Handles and clear the obstruction If this shutdown happens at the end of a Roll of Paper it could be because the paper is stuck firmly to the Roll Lift the Pinch wheels using the Paper Load Handles and pull the paper clear Replace the spindle if broken Perform the Paper Drive Test to obtain further information on the problem Paper Drive test on page 87 Printhead path When a shutdown occurs in the Printhead path you will get the message Switch Power Off Check Printhead Path The will be a number which will give an indication on where the failure occurred PWM shutdown To resolve a PWM shutdown do the following 1 Clean Slider Rods and Apply Oil along the complete axis of the Slider Rods After applying the Oil perform the Scan Axis Test See Scan Axis test on page 87 and check that the val
28. ct 10 Product Firmware KHN_01_00_05 1 Printer status memmen General Information Status I O Card Ready Model Number CQ1i09A Hardware Address O040CAA6511B Firmware Version KHN_01_00_05 1 Port Config AUTO Auto Negotiation On IPsec Disabled Secure Web HTTPS Optional Cert Expires 2015 07 15 00 00 UIC SNMP Versions 132 SNMP Set Cmty Name Not Specified Default SNMP Get Cmty Name Not Specified Default Network Statistics Total Packets Received 3386513 Unicast Packets Received 2909483 Bad Packets Received o Framing Errors Received o Total Packets Transmitted 75580 Unsendable Packets o Transmit Collisions o Transmit Late Collisions o Lr ae aaa TCP IP IPv4 Enabled IPv6 Enabled Host Name NPIOO40CAA6511B IPv4 Domain Name IPv6 Domain Name Primary DNS Server Secondary DNS Server DNS IPv6 Not Specified emea hpqcorp net Not Specified 16 110 135 51 16 110 135 52 WINS Server 16 234 57 247 Idle Timeout 280 sec IO DIAGNOSTIC PAGE Gigabit Ethernet Connectivity Configuration HP Designjet Z6200 42in Photo Serial Number XOOOCOOOKK Product number CQ109A Service ID 0 Sleeping USB Installed yes Printing enabled yes Connectivity Configuration HP Designjet Z6200 42in Photo Serial Number XXOOCOOOKK Product number CQ108A Service ID 0 Sleeping IPv4 Status
29. ded z Default 2 HP Artist Matte Canvas Recommended Default Bright White Bond Paper N A Default HP Collector Satin Canvas N A Default HP Matte Film WA Default HP Professional Matte Canvas Recommended Default Matte Film N A Default Photo Matte Paper Recommended Default Canvas Recommended Default HP Colorfast Adhesive Vinyl Recommended Default Indoor Banner Recommended Default Adhesive Vinyl Recommended Default HP Everyday Pigment ink Satin Photo Paper Recommended Default HP Universal Instant dry Photo Semi Gloss Recommended Default HP Super Heavyweight Plus Matte Paper Recommended Default Plain Paper NA 2 Default HP Professional Satin Photo Paper Recommended Default HP Clear Film WA Default Super Heavyweight Coated Paper Recommended Default HP Premium instant dry Photo Satin Recommended Default Transparent Clear Film N A Default HP Durable Banner with DuPont Tyvek Recommended Default HP Vellum paper NIA Default Vellum paper NIA Default HP Matte Litho realistic Paper Recommended Default Fine Art Paper more ink Recommended Default Photo Gloss Semi Gloss Satin Paper less ink Recommended Default HP Everyday Pigment ink Gloss Photo Paper Recommended Defaut HP Universal Instant dry Photo Gloss Recommended Default HP Universal Heavyweight Coated Paper Recommended Default HP Heavyweight Coated Paper Recommended Default HP Premium
30. e service tests to validate the functionality of all the e 79 04 while processing or printing a job Restarting the electronics components printer and printing the same job does not always produce the error o Execute the troubleshooting for data related system errors refer to page 3 Data related SE79 04 2 Replace the memory 3 Replace the HDD 4 Escalate the issue before replacing any additional parts Troubleshooting based on symptoms This section will describe which troubleshooting steps to perform for a 79 04 system error based on the symptoms of the issue Perform each step as it appears in the list and only move on to the next step once you are sure the 79 04 error has not been cleared www Partshere com Partshere T roubleshooting Front panel displays 79 04 at start up Restart the printer twice If the system error has been caused by a job in an incorrect format restarting twice will clear the error the first time after restart the printer will attempt to print the job again and this will cause the error to re appear If restarting the printer twice solves the issue then it is an issue related to the job and you should refer to Job related SE79 04 on page 26 Update the printer s firmware Even if the currently installed firmware version is the latest one reinstall it Since the printer cannot start normally you will need to update the firmware while booting the printer in Diagnostics Boot Mode For this a spec
31. e the printer is managing a heavy load printing a project or in a reprographics environment This type of error is caused either by memory leaks or by concurrence issues in the printer s firmware They normally happen in unusual environments where these memory leaks or concurrence issues that have not been detected during qualification have occurred These issues cause the printer to crash at a completely random moment during printing and are not associated to a specific job Because of this troubleshooting these issues is normally quite complex 1 Restart the printer twice after the first restart the printer will show the 79 04 system error again since the printer will attempt to reprint the last job in the queue If the issue continues occurring randomly continue troubleshooting 2 Ifyou are using an HP driver update the driver to the latest version 3 Update the printer s firmware Even if the currently installed firmware version is the latest one reinstall it 4 Try the following changes in the workflow a Change the Print Language option in the Front Panel from Automatic which is the default setting to the language that is being printed PS HP GL 2 b Queue OFF c Start Printing After processing d For PS SKUs try changing the encoding setting Automatic by default to Binary or ASCII e If you are using the HP GL 2 driver try sending the job as a bitmap 5 If you are using a 3 party app
32. er parts to solve this problem Solving paper handling problems The front panel keeps indicating that paper Is misaligned or incorrectly positioned e The roll may be loaded the wrong way The paper should load over the roll toward you e Check that the paper is correctly loaded onto the spindle e The paper may be loaded at an angle The righthand edge must be aligned with the blue line on the Print Platen NOTE Ensure that the paper is wrapped tightly on the roll This is a very important step to remember because if this is not done the paper may be loaded at an angle causing the paper to be rejected e The Line Sensor may be malfunctioning See The Line Sensor has problems detecting paper on page 5 www Partshere com Partshere T roubleshooting D m T e ce xI a ce re fe p 2 gt e e Ce Difficult to load paper Too much skew If you encounter a high failure rate when loading paper and the Front Panel reports Too Much Skew it is likely that e The encoder strip must be cleaned this can be carried out by the customer using the User Maintenance Kit e The Line Sensor must be cleaned e The Blue Line calibration must be performed See Platen blue line calibration on page 140 Troubleshooting a failure with the Take Up Reel TUR Use this section to troubleshoot failures with the Take Up Reel Take Up Reel LED status i
33. full error code and the firmware version Without this information HP support personnel cannot help you e The service configuration print e The current configuration sheet e Which software application the customer is using name version etc Performing a service test on a failed assembly If possible always perform a Service Test on the component assembly that you are about to replace just to make sure that is the component assembly that has failed NOTE If the test on that component assembly passes you should NOT replace it For information on the Service Tests and how to use them see Service tests and utilities on page 84 Performing the necessary service calibrations Is the printer calibrated correctly after replacing a component For information on the Service Calibrations and how to use them see Service calibrations on page 123 r NOTE Remember that certain calibrations are required even if an assembly has been disassembled only to gain access to another assembly or component www Partshere com Partshere T roubleshooting The printer does not power on To resolve printer power up problems do the following 1 Check that the power cord is connected correctly to the printer and to the power socket 2 Check that the power switch at the rear of the printer is in the on position 3 Check that the front panel cable is correctly connected to the Electronics Module Also make sure that the front panel c
34. he Formatter BIOS is unable to start If an external Memory Module is installed 1 Reseat the Memory Module 2 Remove the Memory Module and restart the printer If the printer is able to start normally replace the Memory Module If not replace the Formatter If an external Memory Module is not installed replace the Formatter Flashing The Formatter BIOS cannot detect the Hard Disk Drive 1 Reseat the Hard Disk Drive connectors 2 Replace the Hard Disk Drive Flashing The operating system has experienced a fatal error Replace the Hard Disk Drive On There is a communication failure in the Formatter 1 Reseat the Formatter 2 Replace the Formatter Flashing There is an initialization failure in the Formatter Replace the Formatter There is an initialization failure in the Front Panel 1 Reseat the Front Panel cable 2 Replace the Front Panel www Partshere com Partshere T roubleshooting fe p 2 gt Ce e le If the front panel turns on and then stops If the power up process stops while the front panel is displaying a number respond as follows 1 If the printer s Power Up process stops when the front panel is displaying the number 17 this indicates that there is a problem with the file system on the printer s Hard Disk Drive so the printer is checking the whole file system and making any necessary corrections This problem
35. he cover is then closed the printer will start to print from the position it was stopped e Ifthe printer is cutting the media The carriage finishes the cutting procedure e7 S T e ce 7 KI a ce re e Ifthe printer is checking the SKEW while loading the media During the skew check the printer does small movements of the carriage on the right side of the printer and also moves the media when needed This procedure checks that the edge of the media is moving laterally or not If the window is opened while the printer is checking the media SKEW the printer will complete the skew procedure and it will continue well after the window has been opened This is the only case when the printer will not stop the carriage at the end of a lateral movement as a swath The safety system in place is designed to detect an object in the path of the carriage as it moves across the printer any object encountered will cause the system to shut down the driver motor in the carriage This method of ensuring safety is considered sufficient by the regulatory agencies that inspect and assess the product prior to its placement in the market The window and its switch are considered a supplementary safety feature and as such the behavior of the switch has been adjusted as a trade off between the level of safety provided and the printer s functionality How to troubleshoot the 79 04 system error e Introduction on page 25 e
36. ial file and a special update process will be needed You can find the specific information for the printer model you are troubleshooting on page 13 Appendix A Disconnect the network cable and restart the printer If this solves the problem then it is a network related 79 04 and you should follow the guidelines for this type of 79 04 refer to Network related SE79 04 on page 29 Remove all cartridges printheads and printhead cleaners if available Unload the media Restart the printer If the printer can start normally insert the consumables one by one until you isolate the one that is causing the error Do NOT insert any of the replaced consumables in another printer Restart the printer in Diagnostics Boot Mode and perform the Electronics test If an electronic component is identified as faulty replace it e Restart the printer in Diagnostics Boot Mode and Reset the EEROM If the issue is solved by this this is a data related 79 04 system error and you should follow the guidelines refer to Data related SE79 04 on page 27 If the unit has been used for some time and suddenly has started to show this behavior replace the Hard Disk Drive it may be included with the Formatter in some models If the issue is new and the issue happens since the first boot do NOT replace the HDD If none of the previous steps solved the issue escalate the issue with the following information e Unit information S N P N accessories e Co
37. instant dry Photo Gloss Recommended Default Heavyweight Coated Paper Recommended Default HP Everyday Adhesive Matte Polypropylene Recommended Defaut HP Translucent Bond NIA Default Proofing Matte Paper Recommended Default Translucent Bond NIA Default Adhesive Polypropylene Recommended Default Photo Gloss Semi Gloss Satin Paper more ink Recommended Default Fine Art Paper Recommended Default HP Universal Coated Paper Recommended Default Backlit Material more ink NA Default HP Coated Paper Recommended Default HP Recycled Bond Paper NA Default Coated Paper Recommended Default HP Premium Vivid Color Backlit Film NA Default Backlit Material NA Default HP Natural Tracing Paper NIA Default Proofing Semi Gloss Satin Paper Recommended Default Natural Tracing Paper NA Default HP Opaque Scrim Recommended Default Scrim Banner Recommended Default Photo Gloss Semi Gloss Satin Paper Recommended Default Canvas more ink Recommended Default HP Universal Bond Paper NA Default HP Universal Matte Canvas Recommended Defaut Nozzle Health 1111X1X1 Printhead Alignment 0000X0X0 Media Advance Calibration 00000000 Closed Loop Color Calibration 0000X0X0 www Partshere com Partshere T roubleshooting General calibrations e Printhead Alignment relates to the Printhead Alignment which changes to pending when a Printhead is replaced and the Printhead Alignment has n
38. ive To do so you will need to start the printer normally enter the Service Utilities menu and then the Secure Disk Erase option Set the Erase method to Fast Erase and then perform the disk erase process This will take 45 75 minutes and will erase all user information from the disk resolving any issue caused by corrupt data After the erase process a firmware update will be required If this solves the issue this is a data related 79 04 system error and you should follow the guidelines for this type of 79 04 refer to Data related SE79 04 on page 27 8 Try to identify the combination of settings or actions that led to the system error and try to reach the same result with a different combination Escalate the issue to fix the original problem 9 If none of the previous steps could solve the issue escalate it with the following information e Unit information S N P N accessories e Conditions where the problem occurs and conditions prior to the first occurrence of the problem e The result of the previous 8 steps e The printer information pages either printed and faxed or obtained through the Embedded Web Server e The System Error detailed information it can be obtained by pressing CANCEL Down e The printer logs Front panel displays 79 04 while printing e A While printing a single job on page 34 e B Random 79 04 during continuous printing on page 36 A While printing a single job The error happens afte
39. jobs It needs to be noted however that hardware failures in the electronics tend to produce specific system errors that point directly to the component that is failing Lf fe Cc p 2 gt Ce e e Lo Some HW causes that could be behind a 79 04 error are e Defective clusters in the Hard Disk drive If these clusters are used to execute the firmware or to process a job they may produce a 79 04 It needs to be noted however that most 79 04 errors that are resolved by an HDD replacement are in fact data related 79 04 that could have been solved more efficiently and quickly following the steps in Section 3 Defective memory segments If the RAM memory has some defective segments a 79 04 may occur when these segments are used Intermittent defects in the electronic components that are involved in the processing of a job Carriage PCA Trailing cable Formatter and Print Mech This is a highly unlikely cause since defects in these components will produce subsystem specific errors Cause Solution There s no single set of symptoms behind hardware related In the following procedure perform each step as it appears in 79 04 system errors The most usual ones however are the list and only move on to the next step once you are sure the 79 04 error has not been cleared e 79 04 during start up Restarting the printer may or may not solve the problem 1 Restart the printer in Diagnostics Boot mode and execute th
40. l conditions when exposed to high humidity the paper edges tend to curl This curling can cause paper jams when paper is loaded by feeding paper in without lifting the Media Lever In these conditions to avoid paper jams the recommendation is to load paper by lifting the Media Lever and aligning the paper manually following the instructions on the front panel Is the customer using non HP paper The use of non HP paper can easily be the cause of paper jams and printhead crashes especially printhead crashes because HP paper is specially formulated to avoid cockle one of the primary causes of head crashes If the paper is not HP approved advise the customer to use HP paper and check to see if the problem is now solved X TIP When clearing a paper jam sometimes paper is stuck in the paper path To clear this you must lift the Media Lever and insert thicker paper into the paper path to push out the paper that is still stuck there Troubleshooting paper scan axis and Rewinder Motor shutdown If a shutdown occurs you will get the message Switch Power Off followed by one of these messages e Check Maintenance Cartridge Path e Check Paper Path e Check Printhead Path NOTE A shutdown in each path will require different steps to resolve the problem as explained below In each case make sure that you power off the printer before trying to resolve the problem www Partshere com Partshere T roubleshooting Also che
41. lay a 79 04 during the 1 Clear all information that has been introduced by the start up process user using the standard tools available in the printer b Switching the printer off and on again will not solve the issue The printer will continue displaying the 79 04 system error until the corrupt data has been cleared through a b service procedure a Delete all jobs from the queue from the Front Panel or the EWS Reset to factory defaults to clear the user s configurations and calibrations 2 When the corrupt data is accessed during normal l c Delete any non standard paper preset in the printer printer operation both the ones that have been created by the user and the ones that have been installed as OMES The printer will start ll s a a aa profiles through the EWS or the HP Utility b When the data is accessed for example while printing while navigating the queve or when changing some settings the printer displays a 79 04 system error 2 If step 1 did not resolve the issue you can use Service Tools to clear additional information that could be causing the issue f Start the printer in Di tics Boot M c The printer can restart normally a Stari the eon Diagnostics Boot Mode d When the data is accessed again typically b PReronmran FERON TESSI under the same conditions as in step b 3 If step 2 did not resolve the issue it is possible to the 79 04 system error is displayed again co
42. lication that does not print through the HP driver try modifying the printing workflow by a Using an HP driver b Changing the settings in the application s printing dialog 6 Escalate the issue with the following information e Unit information S N P N accessories e The printer information pages either printed and faxed or obtained through the Embedded Web Server e The System Error detailed information it can be obtained by pressing CANCEL Down e Information on the workflow o Operating System o Application www Partshere com Partshere T roubleshooting Driver Settings in the driver and the application Settings in the printer Connection method and settings e7 S T e ce 7 KI a e Pe e Exact information on how to replicate the environment that reproduces the issue including some example files that can be sent to the printer to replicate a heavy load environment These files will need to be o Original application files if the issue happens printing from an application through our driver o Print to files if the issue happens when printing from a third party application www Partshere com Partshere T roubleshooting
43. mpletely clear the information on the Hard Disk and the different EEROMSs leaving them in an equivalent state to a new part a Access the Service Utilities Menu b In the Secure Disk Wipe menu set the Sanitize level to Unsecure mode c Execute the Disk Wipe This takes 45 75 minutes and it will completely clear all partitions in the Hard Disk which contain user data including the partition where the Operating System is installed After the disk wipe has completed a backup firmware version will automatically be installed from a www Partshere com Partshere T roubleshooting Data related SE79 04 HP Designjet printers have Hard Disks and non volatile memories that contain data bases and files that can be modified with user data Some examples include e The printer s queue e The hard drive partitions that contain user jobs bad fe p 2 gt Ce e Lo The data base that stores the printer settings The data base that stores accounting information Some of this data is accessed by the printer at start up and some others are accessed as needed If any of this fields contains corrupt data or data with characters or values that cannot be correctly processed by the printer a 79 04 system error may occur Cause Solution backup partition to allow the unit fo start up This firmware version is very old d The firmware in the printer should be updated to the latest offici
44. n these cases if the printer doesn t know how to react it may simple display a 79 04 system error and force a restart Some examples not real that can help to illustrate this An error occurs when a job is cancelled when it is at the Finishing print state and when the queue is disabled An error occurs if the Window is opened while the printer is checking the printheads These errors will most likely only happen in very specific corner cases that have not been identified during the development or the qualification of the printer so normally they do not severely impact the customer as they do not affect their regular working flows Cause The symptoms here are as numerous as the number of possible interactions between the user and the printer In any case it s possible to identify the steps that caused the error to occur and avoid them as the steps will always be the same with no variance Important An major element in determining the error is what the state the printer was in at the time the error was displayed Actions the user has made when the printer is drying for example can produce an error whereas the same action when the printer is doing something else or is idle may not produce any errors www Partshere com Solution The recommended action plan in these cases is to identify the previous steps that caused the error and 1 Escalate the issue to the GBU through the GCC in order to have it corrected
45. nditions where the problem occurs and conditions prior to the first occurrence of the problem e The results of the previous 8 steps e The System Error detailed information this can be obtained by pressing CANCEL Down e The printer logs Front panel displays 79 04 during printer operation not while sending jobs 1 2 Restart the printer Update the printer s firmware Even if the currently installed firmware version is the latest one reinstall it Reset the printer to factory defaults In order to narrow the scope of the issue try the following a Disable the queue b Disable any unused network protocols www Partshere com Partshere T roubleshooting e7 S T e e 7 KI a e Pe c Disable SNMP and WebServices if they are available in the printer d Disable Sleep mode from the Service Utilities menu e Delete any Paper Presets that you may have uploaded or created using the printer Spectrophotometer fe Cc LE p 2 gt Ce e Ce 5 Restart the printer in Diagnostics Boot Mode and perform the Electronics test If an electronic component is identified as faulty replace it 6 Restart the printer in Diagnostics Boot Mode and Reset the EEROM If the issue is solved by this this is a data related 79 04 system error and you should follow the guidelines for this type error refer to Data related SE79 04 on page 27 7 Format the Hard Disk dr
46. network related 79 04 system error However the following the printer s firmware As soon as the conditions where the guidelines can be applied issue happens can be understood it should be escalated to the GBU through the GCC e It can happen at start up or when accessing the Network Configuration section of the FP At the same time the following short term solutions and workarounds can help the customer fo get up and running in e In both cases repeating the action with the LAN cable the shortest possible time disconnected does not cause the 79 04 to occur 1 Disconnect the network cable to be able to boot the printer and change network settings 2 In the Network configuration menu in the Front Panel disable any protocols that you are not using including IPv6 SNMP and WebServices 3 If step 2 does not work try setting a manual configuration of the device a Enter the correct subnet mask and an IP in the valid range b In the GateWay field set the same value as in the IP address field c Do not set a host name or a domain name 4 If step 3 does not work and the customer is using the network card which is part of the printer try using an accessory Jetdirect card instead www Partshere com Partshere T roubleshooting fe p 1 gt e e e Lo User Interaction related SE79 04 In some cases the printer may not react as expected when a certain set of conditions coincide I
47. nformation LED status Issue Print job Possible cause Print job interrupted interrupted Blinking quickly Take Up Reel not Yes Sensor beam blocked for Ensure the Take Up Reel sensors winding more than 3 seconds are not blocked by a strip of paper the collection bin or other objects Also ensure the Take Up Reel power switch is in the On position Blinking slowly Take Up Reel not No The sensor cables are loose Ensure the sensor cables are winding or unplugged correctly connected Solid red Take Up Reel not No There is foo much resistance ENSURE THAT THE TUR winding on the Take Up Reel motor Spindle Lever is CLOSED Ensure the paper is not winding too tightly A loop shaping core should be inserted and hanging down Solid green Take Up Reel not No The Take Up Reel power Ensure the Take Up Reel power winding switch is in the Off position switch is in the On position Solid green Take Up Reel No The Take Up Reel wind Flip the Take Up Reel wind winding in the direction switch is in the direction switch to the correct wrong direction wrong winding position position and not stopping After 3 seconds the printer the job will recognize the problem and interrupt the print job In this case see the first error listed in this table NOTE Ifthe LED is flashing but there is no message on the front panel restart the printer www Partshere com Partshere Troubleshooting Checking the Take Up Reel i
48. ng at variable extreme environmental conditions Printhead crashes smears on high density prints using coated paper Banding due to ink cartridge replacement while printing 34 inch Rice Paper not supported Worm marks on HP Coated Paper with light area fills Solving paper handling problems Difficult to load paper Too much skew www Partshere com Partshere Troubleshooting Printer education and training Before any attempt is made to troubleshoot the printer you must have the relevant training on the HP Designjet Z6200 Photo printer series If you are not trained on this printer please contact HP Education or HP Training to enquire about becoming HP Service Qualified for this printer e7 S T e ce KI a ce re Firmware update The first step to take when trying to clear an error with the printer is to check that the firmware installed in the printer is the latest available Firmware updates often include fixes for common problems and simply updating the firmware can often resolve the problem New firmware can be downloaded here http www hp com go designjet downloads USB firmware update If it is not possible to perform a firmware update using the Embedded Web Server for instance if the printer has a System Error and the Embedded Web Server is inaccessible it is still possible to do it using a USB flash drive 1 Turn off the printer Ensure that your USB flash drive contains a valid F
49. ot been performed NOTE When a component is replaced the corresponding calibration is not automatically set to NOT DONE This is because the printer does not know that there is a new part installed e7 S T e ce f a a e Pe e Drop Detector relates to the Drop Detector or Service Station calibration e Line Sensor relates to the Line Sensor Calibration Media specific calibrations This section shows the following for each type of media e Media Name e Color calibration and date e Paper Advance calibration and date Printer status codes This section shows status codes for the following e Nozzle Health e Media Advance Calibration e Printhead Alignment e Closed Loop Color Calibration These codes may be useful to detect potential print quality issues Several suggested actions are linked with these codes and are displayed in the Embedded Web Server and the front panel Connectivity configuration This page contains full details of the current configuration of the printer www Partshere com Partshere T roubleshooting Lt fe Cc p 1 gt fe e Co Current configuration Current information Usage information Event logs STEIN connectivity configuration ET Date 07 Oct 10 Product Firmware KHN_01_00_05 1 Printer status Installed yes IP enabled yes Printing enabled yes Firewall enabled yes Installed no Printing enabled no Date 07 O
50. p Adobe Illustrator Adobe Acrobat Corel Draw Freehand QuarkXpress When used with a PS driver these applications generate the output PS themselves instead of using the driver s rendering capabilities This is known as PostScript pass through So when using an HP PostScript driver together with an application that has PS passthrough capabilities the PS code that comes into the printer has not been rendered by the HP driver and should the source file contain any PS commands that are not correctly processed by the printer a 79 04 system error could occur even though an HP driver is being used www Partshere com Solution When a job consistently generates a 79 04 system error it is either because of a issue in the printer s firmware or because of a defect in the job itself when it has been generated by 3rd party SW In order to identify the cause and find out a solution these issues should always be immediately escalated to the GBU through the GCC Also there are a set of workarounds and short term solutions that can be tested in order to get the customer up and running in the shortest possible time 1 Send the job using a variety of different settings Many times the issue is caused by a combination of the job contents combined with some specific setting s 2 If the customer is sending the file directly to the printer try using the HP driver instead 3 If the issue is occurring when printing through the HP
51. r a single job is sent It s easy to identify which job that has produced the error since every time that this same job is sent the error is replicated 1 Restart the printer twice after the first restart the printer will show the 79 04 system error again since the printer will attempt to reprint the last job in the queue which is the one that caused the issue 2 If you are using an HP driver update the driver to the latest version www Partshere com Partshere T roubleshooting 3 Update the printer s firmware Even if the currently installed firmware version is the latest one reinstall it Send the job using different print settings The following ones can be helpful a Try sending the job without selecting a paper preset in the driver Try changing the Image Quality settings e7 S T e ce 7 KI a ce re c f you are using the HP GL 2 driver try the option Send job as bitmap d f you are using the PS driver try using the HP GL 2 driver instead e If you are using the PS driver from an Adobe application or any other application that can handle PS try changing the application s print settings so that the PS is generated as Raster 4 Try the following Front Panel settings a Change the Print Language option in the Front Panel from Automatic which is the default setting to the language that is being printed PS HP GL 2 b Queue OFF c Start Printing After processing
52. s Scan Axis run distance meters 0 Line Sensor Life hours 0 Working time hours Number of OMAS Navigation fails 0 Number of OMAS Navigation OK 0 OMAS Paper length meters SOL Ink Used cc 0 Encoder Strip Ink Used cc 0 Total CLs Correct CLCs 0 ooooowooo Spittoon Usage Left Spittoon 0 Maintenance Cartridge 0 Drop Detector Spitoon ink Volume 0 Aerosol FAN o Preventative maintenance Usage Preventive maintenance kit 1 0 Preventive maintenance kit 2 0 Job Accounting Date Job name Optimized for Image quality Max detail Media used sections e Total media used in the printer e Media used for each media type E NOTE Ifthe Hard Disk Drive is replaced the media used for each media type will be set to zero Printhead section The Printheads section displays the Printhead usage per slot e Total Insertions This is linked with the crane of the Ink Supply Tubes When the Ink Supply Tubes are replaced the total insertions will be reset to zero Cartridge section The Ink Cartridges section displays the ink usage per cartridge Preventive maintenance section Once the value reaches 100 the corresponding Preventive Maintenance Kit should be used For further details see Preventive maintenance on page 418 www Partshere com Partshere T roubleshooting Component usage One cycle is counted when the Carriage makes one movement to the left of the printer and then returns to the right Spi
53. s correctly installed Many system error codes are displayed as a result of the Take Up Reel not being installed correctly or because parts have moved or become dislodged from their correct positions This troubleshooting procedure checks the mechanical installation of the Take Up Reel fey ro ve lt 2 so Ke fo he 1 Check that the Take Up Reel sensor unit is correctly installed on the right foot 2 To correctly install the foot the wheel has to be positioned as shown 3 Check the cables linking the sensors to the Take Up Reel Motor Assembly are correctly connected Partshere Troubleshooting www Partshere com 4 Check that the Take Up Reel motor assembly is correctly connected to the rear of the printer Lt fe Cc p 1 gt fe e Ce How the Take Up Reel works When selecting the front panel s Paper menu if there is no line Take Up Reel installed this indicates that the Take Up Reel has not been enabled at the front panel This does not mean that the Take Up Reel will not work it just means thot if there is a paper jam detected by the Take Up Reel there will be no warning system error displayed on the front panel The printer will not stop How to install the Take Up Reel From the Paper menu gt Take Up Reel gt Enable Take Up Reel After this is done you will notice the following differences e In case of Take Up Reel Paper jam system error a warning
54. t can trigger a 79 04 system error The incorrect format or processing can come from two sources Incorrect commands in the job itself For example a PS job with some commands that do not have the correct PS format e Issues applying to the settings in the job Cause 79 04 caused by a print job always have the same symptoms e 1 The job is received by the printer and starts to process 2 In the middle of the processing the printer stops and displays 79 04 3 The printer will display the 79 04 system error again immediately after restart This is due to the fact that the printer will try to reprint the job which is pending in the queue after restart 4 After the second restart the printer will start up normally 5 If the same job is sent again it will always produce a 79 04 system error These types of 79 04 system errors are normally caused by jobs that have been generated by 3 party applications RIPs 34 party drivers files exported by an application to PS PDF HP GL 2 RTL or any other format supported by the printer Jobs generated by HP drivers will not normally generate 79 04 system errors since the output that our drivers generate is very controlled and has been designed taking into consideration the characteristics of our printer s language interpreters There is an exception to this general rule there are certain applications that can generate their own PS code Adobe PhotoSho
55. ttoon section fey ro ve 2 so Ke fo he This section contains information on the different Spittoons located in the printer Event logs This page contains the following information e Last 20 System Error Codes which prevented the printer from booting e Last 20 System Warnings which did not prevent the printer from booting but which required the user to acknowledge the problem e Printhead Error log Current configuration Current information Event logs Connectivity configuration Event Logs Date 07 Oct 10 Product HP Designjet Z6200 42in Photo Serial Number 2OOOOCCOOKK Firmware KHN_01_00_05 1 Product number CQ109A Service ID 0 Printer status Sleeping System Errors Event Severity Error Code Internal Code FM Version Media Usage Line Date System Warnings Event Severity Error Code Internal Code FW Version Media Usage Line Date Printhead Error Log Printheads name Serial Number Status Usage time Ink Used Max Recovery Level Error Code System Warning error e The Line and Internal Code do not provide much information but are useful in the case of escalating a problem to the division different internal error codes can point to the same error code e g 01 10 10 Media Usage in square meters and Date from the printer s Internal Clock RTC help you to understand if the printer has been used media usage and how much time has passed since the last error Printhead error
56. ues are within the given limits Clean the Encoder Strip See Clean the Encoder Strip on page 422 Perform the Scan Axis Test to obtain further information on the problem Scan Axis test on page 87 Velocity shutdown To resolve a velocity shutdown do the following 1 Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly Try and move the Carriage Assembly manually checking for smooth and free movement Check that the Encoder Strip is clean If necessary clean Encoder Strip using a damp cloth www Partshere com Partshere T roubleshooting e7 S T e ce 7 KI a ce re fe i 2 gt Ce e le Energy shutdown To resolve an energy shutdown do the following 1 Clean Slider Rods and Apply Oil along the complete axis of the Slide Rods After applying the Oil perform the Scan Axis Test See Scan Axis test on page 87 and check that the values are within the given limits 2 Clean the Encoder Strip See Clean the Encoder Strip on page 422 3 Perform the Scan Axis Test to obtain further information on the problem Scan Axis test on page 87 Vacuum suction much lower at high altitudes At altitudes above 3 000 meters the vacuum force holding down the paper will be lower therefore the paper will not be held in place properly causing e Ink Smearing on the Paper e Printhead crashes against the Paper
57. wer button Some combinations may require you to replace two or more components In this case always replace one component at a time Test the printer to see if the problem has disappeared check the LEDs again If the same LED sequence continues replace the next component indicated in the table Power Power Power Formatter Formatter Formatter Front Problem and recommendations amber blue green 1 LED Il LED Ill LED panel LED LED LED status Off Off Off The printer is not receiving electrical power 1 Ensure that the printer is connected to the power outlet 2 Ensure that the outlet delivers the expected power 3 Replace the Power Supply Unit On Off Off The Power key fails to turn on the printer 1 Turn the printer off using the switch at the rear and disconnect the power cord Reconnect the power cord and turn on the printer using the switch at the rear 2 If the problem persists replace the Front Panel www Partshere com Partshere T roubleshooting Formatter Formatter Formatter Problem and recommendations I LED Il LED lll LED There is a power failure in the Formatter 1 Reseat the power connector in the Formatter and remove the Formatter Troubleshooting Turn the printer on again If the problem persists replace the Power Supply Unit If the problem persists replace the Formatter If the boot process starts replace the Formatter T

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