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1. 14 permalink michaelmakar E Re LCD Screen Cracked on 3 day old G62 144DX Newbie Join Date Mar 2011 Posts 1 Rep Power OM I also had the same problem with an HP mini netbook I was also told that it was my fault even though I did nothing to damage the netbook and took extremely good care of it After tiresome negotiation with two case managers I was finally offered to pay 65 for the repair instead of 250 However I still do not feel that it is fair for me to pay a penny to repair what the case manager admitted is a known issue with similar models overheating of the screen caused by simply closing the netbook cover after 1 or more hours of use HP needs to honest about this defect and treat customers with integrity by fully repairing the damage this was not an accident I am convinced it is a manufacturer defect I have already opened a case with BBB I am also considering finding an attorney who is willing to take up a class action law suit against HP o w evosen Previous Thread Next Thread Ads by Google Large touch screen monitors top guality worldwide shipping directly from german manufacturer ekiosk de Kiosk Terminal Lcd Screen Search Largest China Supplier Base Verified Global Exporters Join Free www Alibaba com LCD TV LG lt Full HD LCD TV t 19 52 tuuman kokoisina Lue lis www lg com fi Paradigm Glass Screen Glass rear projection screen
2. To be honest with you I have worked on laptops for many years in a professional setting and I have never once seen a cracked Icd that was not caused by the owner I am not saying that it is impossible but very highly unlikely That being said both of the posters above had good ideas If worst comes to worst they have the Icd s on ebay new for 132 Hopes that helps HP Envy 17 3D Macbook Pro 15 Unibody E 05 31 2010 03 18 PM csinth Snitch NT Join Date Jul 2006 Posts 1 274 Rep Power 20 MM o 45 permalink E Re LCD Screen Cracked on 3 day old G62 144DX My friend has a year old HP dv7 I think he was using it one day on his desk and the screen cracked WHILE he was using it Which doesn t really make sense Dv6t Nope MBP 13 E 05 31 2010 04 05 PM 46 permalink swankmaster d Newbie Join Date May 2010 Location Chicago IL Posts 3 Rep Power OM o E Re LCD Screen Cracked on 3 day old G62 144DX Thanks for such fast responses mnp2005 I had that same thought about buying the policy from Best Buy after all you re able to do it within the return period I decided not do this however after reading the terms amp conditions on Best Buy s website If you decide that a Geek Sguad Black Tie Protection plan with Accidental Damage from Handling ADH benefits is desired you will also need to bring the product in to a Best Buy retail store Best Buy w
3. any idear samlll business bureau or even class actions thanks for sharing your experience Re Hp D7 notebook led screen cracked Options 09 20 2010 06 22 PM i have the same problem we did not drop it or physically damage it how did your screen get cracked are you sure it is not HP quality issues are they trying to scam their customers for their own defects am thinking to complain to consumer protection agencies ANYONE ou eects pc maganie anyone can we boradcast this msg somewhere with more audicnces can we speak to cnn cbs radio jj20000 1 Honor Student Posts 3 Registered 09 20 2010 Message 14 of 37 1 521 Views Report Inappropriate Content kebishop31 0 Student Posts 2 Registered 03 11 2011 Message 15 of 37 1 107 Views Report Inappropriate Content Zauberkind 1 Honor Student N Posts 3 Registered 03 16 2011 Message 16 of 37 1 064 Views Report Inappropriate Content MichaelMakar 12 Top Student after reading so many post i think this is a scam Re Hp D7 notebook led screen cracked Options 09 25 2010 11 19 AM I have submited complains to Huston BBB and they forward it to California BBB am going to make a youtube video and create a website to expose this Re Hp D7 notebook led screen cracked Options 03 11 2011 06 50 PM This is a design flaw of the notebook There are no rubber supports at the base of the LCD p
4. Is the LCD shattered amp do need to replace it How Where do buy it from How much does it cost Can replace it my self We live in Dubai UAE HP is the market leader and they have a service centre Is it still under warranty Bought it in 2008 Thank you guys Nesar 48 sare Re LCD cracks SOS Options Student 09 05 2010 01 22 PM Posts 1 Registered 09 05 2010 Message 2 of 4 395 Views Report Inappropriate Content REPLY 0 Re LCD cracks SOS MichaelMakar 112 Options Top Student 04 13 2011 09 44 AM oe I had the same problem Itis a manufacturer defect with the LCD screen that HP will not admit It had nothing to do with the IE8 update or your son How did you resolve the problem Posts 7 Registered 03 23 2011 Message 3 of 4 150 Views Report Inappropriate Content REPLY 0 Re LCD cracks SOS i Rinotan 12 Options Top Student 04 13 2011 10 40 PM You only need to spent 139 for everything to replace the LCD screen Find amp check your model here http icgi ebay com ws e BaylISAPI dII Vie wlt em amp item 260678715661 eMail them for more info before you send it Posts 6 a Registered Click the KUDOS button if you re happy with my reply 04 12 2011 Rinotan Message 4 of 4 128 Views Report Inappropriate Content REPLY t The opinions expressed above are the personal opinions of the authors not of HP By using this site you accept the Terms of Use and Rules of Participation O 2012
5. Kuka vastasi korjauskustannuksista Oletko valittanut maahantuojalle tai valmistajalle Jos olet tehnyt t m n kirjallisesti liit mukaan kopiot kirjeenvaihdosta Kyll Kenelle Milloin x Erimielisyys koskee Ei x virhett Kerro lyhyesti mill tavoin tavara on mielest si virheellinen N yt n sis inen LCD paneeli hajosi kun tukevasti p yd ll olleen jo useamman tunnin k yt ss olleen tietokoneen n ytt avattiin lis noin 90 asteen kulmasta noin 95 100 asteen kulmaan Internetist mm HP n omilta tukifoorumeilta l ytyvien tietojen perusteella on ilmeist ett kyseess on kyseisen mallin tyyppivika ks tarkemmin kohdassa vaatimus ja sen perustelut liitteineen toimituksen viiv styst Sovittu toimitusp iv Toimitus tapahtui jotain muuta mit Jatka tarvittaessa erillisell liitteell Merkitse liitteeseen mik valituksen kohta on kysymyksess eli 6 Mit erimielisyys koskee e Vaatimus ja sen perustelut Takuu 9 K ytt tai hoito ohjeet 10 Valtuutus ja asiamiehen tiedot 11 Lomakkeen tarkistus liitteet ja allekirjoitus Jos ostamasi tavara on virheellinen voit vaatia virheen korjaamista vaihtoa virheett m n hinnanalennusta korvausta virheen korjauskuluista tai kaupan purkamista Viiv stystapauksissa voit vaatia ett myyj toimittaa tavaran tai kauppa puretaan Kaupan purkamisen edellytyksen on ylee
6. August 5 2012 page 5 of 5 Date Wed 18 Jul 2012 14 30 48 0300 To Sami Liedes lt sami liedesOiki fi gt From Huolto Partner lt partner huoltoQ verkkokauppa com gt Subject Re Fwd Kustannusarvio koskien InfoCaren ty nroa 3604762 SIJ Hei Teille on huoltoon toimittaessanne ilmoitettu ett mik li laitteessa havaitaan takuun ulkopuolinen vika veloitetaan teilt k sittelykulut Valitettavasti tuotteen rajoitettu takuu on rauennut eik laitetta voi huollattaa takuun piiriin Mik li olette t h n tyytym t n voitte olla yhteydess reklamaatio osastoomme reklamaatio verkkokauppa com Ystavallisin terveisin Kiti E Verkkokauppa com Huolto RMA Verkkokauppa com Oy Huolto ja palautukset Tyynenmerenkatu 11 3 kerros 00220 Helsinki Asiakaspalvelu puh 010 309 5555 Avoinna ark klo 9 21 la 9 18 ja su 12 18 Vastaanotamme p ivitt in satoja s hk posteja liit aina alkuper inen viesti vastaukseesi 18 7 2012 13 55 Sami Liedes kirjoitti gt On Mon Jul 16 2012 at 10 11 42AM 0300 Huolto Partner wrote gt gt Hei gt gt gt gt Saimme huoltoliikkeelt alla olevan tiedon koskien huoltoon gt gt toimittamaanne tuotetta gt gt gt gt Ilmoitattehan vastauksenne kustannusarvioon vastaamalla t h n viestiin viiden 5 arkip iv n kuluessa Vaadin ett korjaatte tuotteen takuuseen v v Kyseisen ja muutaman muun HP n l pp rimallin n yt n hajoaminen kuvailemallani ta
7. While looking for better instructions for replacing the LCD screen came across this thread http forums anandtech com messageview aspx catid 51 amp threadid 2292811 Some on this thread suggest notifying BBB also may not be a bad idea There is a step by step instruction written there for the G60 series the general instructions have seen did not apply to this model There are again people on that thread having the same type of problem with HP received my laptop back with a CID sticker firmly in place in the center of the screen had to dig at it and then use denatured alcohol to rub off the adhesive That didn t cause any damage to the screen which think verifies that the problem have in the corner is a defect BTW Kimba from HP called me to see if was happy with the repair reminded her that refused repair and that changed tone of call guickly A day or two before made my original posting on this thread had written a review outlining this problem on the G60t series at HP com it was not positive and in same style as posting on this thread It has notbeen posted to date must be why they show a 98 positive review status bad reviews are not counted Everyone s Tags View All 1 REPLY Re LCD Issues Options 07 05 2009 07 28 AM have also filed a complaint with BBB after receiving no responses from HP If you use their corporate address in Palo Alto the BBB online complaint goes to the BBB in that area Everyone s
8. gt 2 http reviews cnet com laptops hp pavilion g4 1215dx 4864 3121 7 35026236 2 ht ml gt gt gt gt Dtattehan huomioon ett riippumatta siit korjataanko laitetta vai gt gt ei veloitamme teilt huoltoyhti n kulujen lis ksi Verkkokauppa com gt gt Oy n k sittelykulut gt gt gt gt Yst v llisin terveisin gt gt gt gt Kiti E gt gt Verkkokauppa com gt gt Huolto RMA gt gt gt gt Verkkokauppa com Oy gt gt Huolto ja palautukset gt gt Tyynenmerenkatu 11 3 kerros gt gt 00220 Helsinki gt gt gt gt Asiakaspalvelu puh 010 309 5555 gt gt Avoinna ark klo 9 21 la 9 18 ja su 12 18 gt gt gt gt Vastaanotamme p ivitt in satoja s hk posteja liit aina alkuper inen viesti vastaukseesi gt gt gt gt gt gt gt gt Alkuper inen viesti Orig Msg gt gt Aihe Kustannusarvio koskien InfoCaren ty nroa 3604762 SIJ gt gt P iv ys Mon 16 Jul 2012 10 08 05 0300 gt gt L hett j lt pc infocare fi gt gt gt Vastaanottaja lt partner huolto verkkokauppa com gt gt gt gt gt gt gt gt gt Huoltoon toimittamassanne laitteessa viitteenne 10927935 sn 2CE1500C2J on vaurio jota takuu ei kata Ty nro 3604762 Korjauksen kustannusarvio on 284 08 Varaosat ty t Palautus ilman korjausta 53 Voitte ilmoittaa toimenpiteist pc infocare fi puh 010 3108100 tai vastaamalla t h n vie
9. laillisine viiv styskorkoineen 10 7 2012 alkaen Virhe on oleellinen ja est t ysin tietokoneen k yt n Myyj ja HP n valtuuttama takuuhuolto jolle myyj tavaran toimitti ovat kielt ytyneet korjaamasta tavarassa olevaa takuun piiriin kuuluvaa vikaa takuuaikana Huoltoliike tarjosi takuun ulkopuolista korjausta 284 04 hintaan Kaupan purkaminen on perusteltua koska laitteen korjaaminen tekisi mahdottomaksi sen tutkituttamisen puolueettomalla asiantuntijalla T m n lis ksi kun HP n tukifoorumeiden ja muiden Internet l hteiden perusteella kyseess on aivan ilmeinen tyyppivika ks alla ja koska laite hajosi alle 2 kk k yt n j lkeen olisi kohtuutonta edellytt riidan viel kest ess kuluttajaa ottamaan riski siit ett sama tyyppivika ilmenee uudestaan ja hajottaa my s korjatun n yt n kuten joillekin on tapahtunut ks viittaukset alla Joka tapauksessa asian k sittelyst seuraava viive on niin pitk ettei tietokonetta lopputy n kirjoittamiseen tarvitsevan opiskelijan voida edellytt odottavan asian ratkeamista hankkimatta korvaavaa tietokonetta Myyj lle on huoltotapauksen ja reklamaation yhteydess kerrottu kuinka vika ilmeni sek osoitettu edell mainittujen l hteiden runsaat kertomukset juuri t m n tyyppisist vioista oleellisesti saman mallisissa HP n kannettavissa tietokoneissa Pavilion dv6 sek kahdessa sisarmallissa isompin ytt inen Pavilion dv7 sek pienempin ytt inen Pavilion
10. Contact Us Terms of Service Privacy amp Security About Us 2003 2012 JustAnswer LLC 47 Contact HP HP Support Forum Home Notebook TOPIC OPTIONS Display Video LCD cracks SOS 429 views nesarkhan 0 Student Posts 1 Registered 09 04 2010 Message 1 of 4 429 Views Report Inappropriate Content Login b SEARCH HP FORUM Enter search term v First Time Here gt Search Register Post More SUBSCRIBE LCD cracks SOS Edited Options 09 04 2010 07 24 AM last edited on 09 05 2010 06 05 PM Hello everyone SOME ONE PLEASE HELP My wife owns a HP Pavillion Entertainment Laptop DV 6700 at the back it also says dv6850ee SIN text re for privacy P N FF513EA ABV NVIDIA GeForce 8400M GS Last night the Internet Explorer stopped working If you clicked on it it would open up and then shut down by itself within secs So pretended to be the expert and told my wife that shall fix it in a jiffy pressed windows update and agreed to install Internet Explorer 8 0 for VISTA this was an optional download update left the laptop alone while it was updating Next morning when started the laptop it never gave me any display but instead many colors with BLACK colored circles all over seemingly in a very nice design The design on the screesn also had what looked to me like crack marks on the screen resembling lighting from a thunderstorm Where the cracs were major the black color spots se
11. If anyone knows abt it please help me Nerver buy HP products and never ever call HP India support DGaines 3 2 2010 Sad to say I have to agree on the HP Sucks rating I had a Dv9700 built to my specs straight from HP themselves which cost me somewhere in the neighborhood of 1800 and I wish I had gotten a 600 Dell instead I had my laptop less than a week and the video driver stopped working they blamed in on the power cord They replaced the computer and sent me another one with the same problem All the while my purchase date is getting buried in red tape effecting my warranty timeline Now after 2 years of constantly having to manually maintain this dysfunctional piece of electronic nightmare my drivers continually stop working my software for preinstalled programs have to be reinstalled after an update several application are dead beyond revival such as the fingerprint reader an my all in one printer It is impossible to restore from the back up module without reverting to factory settings The darn thing wont even let me do the updates I will Never buy a HP again nor will I ever recommend one to anyone There should be laws protecting us from such shoddy craftmanship KenA 4 7 2010 I agree I purchased an HP system and was promised an operating system which they never delivered Then had problems with virtually every component of the system They refused to acknowledge or take action I even contacted the chairman
12. j I hadn t done anything with or to the laptop that even remotely should have caused this type of damage But my experience told me right away that I was and am in trouble Cracked LCD user damage in 99 9 of cases I m making that statistic up but you get the picture If the damage was not caused by Fedex during transit from the factory or the service center then you caused the damage That is the official position of HP Quote Originally Posted by swankmaster d5 j 1 IF something besides user damaged caused or contributed to a crack in the LCD screen laptop temperature a manufacturing defect causing uneven pressure around the edge etc how could would that be determined How might those respective problems be ruled out A laptop screen can break due to a combination of thin cheap glass heat and a poor fit in the screen bezel causing uneven pressure Combine that with a bezel that flexes when you use one hand to close the screen down and a broken screen is a foregone conclusion You will never convince HP of a design flaw even though they do recall stuff from time to time anybody own a TX that won t power up Quote Originally Posted by swankmaster_d 5 2 Do HP laptops or others for that matter have g force impact sensors If I caused the break myself and I m not saying it s impossible that I did it would be helpful to know what HP will base that opinion on other than it passed all diagnostic tests
13. mishandling What Then got on the phone with the second agent This agent says Well the issue isn t our fault Had the screen not broken you would be perfectly happy with your pc You think so Genius Then he went on to say that if had been using the notebook 24 7 and there was a design flaw then it would have occurred long ago replied back that if was using the pc 24 7 it would be open all the time and there would be no crack in the screen just from opening it Content Edited So finally pissed off gave my wife the phone and she called back again The agent then once again tried to tell us that it would be a paid repair not covered under warranty So my wife pointed him in the direction of this forum and showed him how many people are having the cracked screen issue on my model CQ62 and like models and also remided him that my pc had been in the shop previously for screen repair and if the tech had improperly reattached the screen this could also cause the issue He placed her on hold for about two hours checking back now and then while he spoke with his supervisor Finally he came back to the phone with an agreement to fix the issue under warranty and provided a tracking number for the box that will be sent for us to return the notebook to them Please pass my story along Moral of the story is that you have to be persistant as they will do all they can to avoid admitting any fault Re D7 cracked screen problems Options 06 24
14. poksahdukseksi kuin murtumisen neksi T m n linkin takaa HP n tukifoorumeilta l ytyy kymmeni kuvauksia lis vastaavanlaisista n ytt jen spontaaneista hajoamisista koskien sek dv6 a joka on minun tuotteeni malli ett dv7 aa MM M VY MV VY MO VY OV VO VV NSN Vv http h30434 www3 hp com t5 Notebook Display and Video Hp D7 notebook led scre en cracked td p 259971 gt gt Loytyy myos muutama kertomus jossa HP on huoltanut laitteen takuuseen gt t m n tapahduttua kun niille on vilautettu noita HP n foorumeita gt gt http h30434 www3 hp com t5 Notebook Display and Video D7 cracked screen probl ems m p 565255 highlight true M21054 gt gt http reviews cnet com laptops hp pavilion dv7t quad 4864 3121_7 34849694 1 ht ml Ja n it sivuja riitt enemm nkin sek HP n tukifoorumeilla ett muualla verkossa Olen varma ett n m riitt v t ainakin osoittamaan ett kuvaamani kaltainen hajoaminen HP n l pp rien tapauksessa on t ysin mahdollista VVVVVNV NV http h30434 www3 hp com t5 Notebook Display and Video why has my screen crack ed in my dv7 17 inch m p 1266161 I have a Pavilion dv7 tx40507 17 inch notebook that is about 20 months old I was using it yesterday and to my amazment watched a crack appear and slowly spread from one edge of the screen to the other As a Technician I have heard all the customer stories about not dropping phones and until now dismissed them
15. the 3 star rating despite my disappointment because hope that my issue was just a fluke This product is Perfect for Business Easy to set up and is lightning fast A nice compact size About me Student No would not recommend this to a friend 3 out of 3 found this review helpful Share this review EI Review 4 for HP Pavilion dm4 2180us QE374UA 14 LED Notebook Intel Core i5 i5 2430M 2 40 GHz keyboard sucks LA f 1 0 Posted by spivoler on 12 06 2011 What s great about it everything except keyboard Value for Price What s not so great keyboard sucks to be honest everything except keyboard works great If not considering the flaw of keyboard Display would give a five star review However the keyboard keeps missing kesystrokes which is a problem reported by hundreds of people without any response from HP assume HPis trying to Performance detour this issue So would not recommend this laptop to anyone else No would not recommend this to a friend Convenience 4 outof 4 found this review helpful 25 2 0 1 0 4 0 3 0 2 0 4 0 5 0 5 0 1 0 1 0 1 0 1 0 Share this review Review 5 for HP Pavilion dm4 2180us QE374UA 14 LED Notebook Intel Core i5 i5 2430M 2 40 GHz ILOVE IT 5 0 Posted by john1010sam from peoria on 12 03 2011 What s great about it light and has a expensive look to it What s not so great fingerprints i got this laptop a week ago And i
16. tk saaren megamyym l Tyynenmerenkatu 11 00220 Helsinki Nopeiten huoltotapaus l ytyy kun muistatte huoltonumeronne joka on 10927935 Kpl ID Tuoteseloste Hinta Varattu 1 8679 Huoltotuote takuuhuoltoon l hett m nne 0 00e 1 1 33534 Huollon k sittely ja selvittelyveloitus 20 00e 1 1 75772 L pp ri akku 0 00e 1 1 84947 Infocare kustannusarvio 49 20e 1 Toimitustapa Nouto J tk saaresta 0 00e Maksutapa K teinen pankki 0 00e Yhteishinta 69 20e Ystavallisin terveisin Verkkokauppa com huolto puh 0103095555 Verkkokauppa com J tk saaren megamyym l Tyynenmerenkatu 11 00220 Helsinki myynti puh 010 309 5555 ark klo 9 21 la 9 18 su 12 18 August 5 2012 page 1 of 1 Liite A kohtaan 7 Vaatimus ja sen perustelut Tulostetut WWW sivut jotka osoittavat kyseess olevan tyyppivika T m liite sis lt tulostettuja WWW sivuja jotka kertovat HP n kannettavien tietokoneiden t m n tyyppisist hajoamisista ja HP n suhtautumisesta asiaan Sivujen l hteet Sivut L hde 1 t m sivu 2 5 http h30434 www3 hp com t5 Notebook Display and Video Hp D7 notebook led screen cracked td p 259971 6 8 http h30434 www3 hp com t5 Notebook Display and Video Hp D7 notebook led screen cracked td p 259971 page 2 9 12 http h30434 www3 hp com t5 Notebook Display and Video Hp D7 notebook led screen cracked td p 259971 page 3 13 15 http h30434 www3 hp com t5 Notebook Display and Video
17. will therefore allume the bezel is snapped together with the back bezel and that some sort of leverage is required to remove the front bezel Does anyone have experience with this type of screen removal Is it also a good asumption that once the bezel is removed that the screen is removed after disconecting any cables Thanks in advance Vr gary Re Hp D7 notebook led screen cracked Options 04 30 2010 08 41 AM A Manual is a good thing to have before starting to tear apart a laptop Here is yours Manual Look at Page 61 showing how to get at the webam When replace a screen remove it from the frame by removing what are usually 6 little screws 3 on each side holding the screen to the screen frame Once those are out you can remove the screen panel being careful of the led cables and the wireless antennas and the webcam Then replace with the new panel Re Hp D7 notebook led screen cracked Options 07 21 2010 11 43 PM No screens dont crack spontaneously agree But let me tell you this I am not from the USA am from South Africa had to save months and months to get enough funds together so that can buy a good laptop for once in my life And knew could trust the HP brand So bought a HP DV7 3165dx for about 900 dollars and boy oh boy how happy and satisfied was Because saved so many months am the last person on this earth who will have some acident happen to my laptop am really satisfied with the performance a
18. www8 hp com fi fi home html Muu taho mik Nimi Puhelinnumero Osoite S hk posti www sivut Tavara josta valitat Kerro my s tavaran merkki malli ja m r HP Pavilion dv6 6b45eo kannettava tietokone Tavara on nyt x Kuluttajalla Myyj ll milloin palautettu Muualla Miss ja milloin palautettu 4 Tavara jatkoa 5 Valitus myyj liikkeelle maahantuojalle tai valmistajalle 6 Mit erimielisyys koskee K ytetyn ik ostohetkell x Uusi Kaytetty Ostopaiva Toimituspaiva Hinta 18 5 2012 18 5 2012 719 90 Maksutapa Luotonantaja yhteystietoineen X Kateisella Luotolla Kauppahinnasta maksettu 1719 90 euroa Liit mukaan kopio kuitista ja mahdollisesta rahoitussopimuksesta Ostotapa N E Et myynti x Liike puhelin posti internet Kotimyynti Muu mik 8 7 2012 Milloin huomasit virheen 10 7 2012 Milloin valitit myyj lle ensimm isen kerran Virhetilanteessa kannattaa ensin olla yhteydess myyj liikkeeseen ja neuvotella hyvityksest Jos olet tehnyt t m n kirjallisesti liit mukaan kopiot kirjeenvaihdosta Mit hyvityst sinulle tarjottiin Kuka Minulle ei tarjottu hyvityst Ks kirjeenvaihto myyj liikkeen kanssa liitteen X Ei N Onko virhe korjattu Miten miss ja milloin Kyll Korjauskustannusten m r euroa
19. 08 30 2011 09 29 AM last edited on 08 30 2011 11 48 AM by MODI SunshineF BE CAREFUL at who you listen to on this Chat HP has their own people on it WE ARE A NUMBER OF HP PAVILION NOTEBOOK USERS that have had the same POOR MANUFACTURING where the SCREEN CRACKS under slight pressure just by adjusting the vertical degree of the lid or closing and opening Content Removed no legal discussion Stay in touch Personal Information Removed Re Hp D7 notebook led screen cracked Edited Options 08 31 2011 05 22 AM last edited on 08 31 2011 08 17 AM by MODI SunshineF Being careful who you listen to in a forum is always good advice Trolls agents provocateurs quislings and Content Removed Language Filter Evasion are everywhere and a keyboard is an effective thing to hide behind In this particular thread though haven t noticed anyone write anything positive about HP s poor design manufacturing quality or customer service Who could do that with a straight face Content Removed no legal discussion In that case they don t need to contribute anything Regardless of the claim that It s you place to connect and collaborate it s their forum established for their benefit and you don t really believe they re going to give you a podium to bring them to book do you Content Removed Neither of these is prohibited in the Rules of Participation It s an idea with merit but think you need to find a different soci
20. From Sami Liedes lt sami liedes iki fi gt Subject Re Fwd Kustannusarvio koskien InfoCaren ty nroa 3604762 SIJ On Mon Jul 16 2012 at 10 11 42AM 0300 Huolto Partner wrote Hei Saimme huoltoliikkeelt alla olevan tiedon koskien huoltoon toimittamaanne tuotetta Ilmoitattehan vastauksenne kustannusarvioon vastaamalla t h n viestiin viiden 5 arkip iv n kuluessa VVVVVNV NV Vaadin etta korjaatte tuotteen takuuseen Kyseisen ja muutaman muun HP n l pp rimallin n yt n hajoaminen kuvailemallani tavalla tai v lill itsest nkin ehk kuumenemisen vaikutuksesta n ytt isi olevan netiss varsin hyvin dokumentoitu tyyppivika HP n tukifoorumeilta l ytyy kymmeni ellei jopa satoja kuvauksia juuri t m ntyyppisest vaurioitumisesta p asiassa juuri t st mallista dv6 17 tuumaisesta sisarmallista dv7 ja yhdest 14 tuumaisesta mallista dm4 Ongelma on siin m rin laajasti tunnettu ett on jopa mahdollista l yt product reviewej joissa kehotetaan v ltt m n tuotetta koska sen n ytt hajoaa avattaessa Tuo kuumeneminenhan on tosiaan my s mahdollinen selitys saranavian lis ksi erityisesti minun k yt ss ni n ytt oli aina t ydell kirkkaudella koska ko l pp rin kirkkaudens t ei toiminut Linuxissa L himm ksi osuva kuvaus samasta ongelmasta l ytyy t st linkist HP n tukifoorumeilta http h30434 www3 hp com t5 Notebook Display and Video Cracked
21. G60 235DX laptop it was sitting on the coffee table and had walked into the kitchen for a few minutes When she returned to use it again a large black line appeared diagonally across the screen We rebooted but it reappeared HP tech support immediately told my wife that it was her fault that it was accidental damage and that she would have to pay 350 to have it repaired or buy anew computer We have had this laptop for six weeks There is nota scratch on it no physical damage whatsoever and she absolutely did nothing more than USE the computer So far HP s way of handling this situation has been absolutely pathetic We are waiting for a call from the second HP supervisor tomorrow but won t get my hopes up We have had to deal with three foreign tech support people probably from India who obviously have no authority to do anything but blow off any customer who even suggests a manufacturer s defect that warrants a recall We have had a GATEWAY laptop for two years and can pretty much beat the crap out of it and have never had a single problem with it This HP LOOKS really nice but am extremely upset that it has only lasted six weeks Come on HP Stand behind your products and issue a recall on this piece of junk Everyone s Tags View All 1 REPLY Re LCD Issues Options 06 10 2009 07 00 AM bought a G60 230US notebook in January and loved it The hinges were always a little stiff opening and closing but leave it on my des
22. HP PAVILION G7 1237DX C racked display m p 1227215 http h30434 www3 hp com t5 Notebook Hardware Overheating causing cracks in th e screen m p 359733 http h30434 www3 hp com t5 Notebook Display and Video dm4 screen cracked not August 5 2012 page 2 of 5 From Sami Liedes Re Fwd Kustannusarvio koskien InfoCaren SIJ happy with HP support m p 603001 http h30434 www3 hp com t5 Notebook Display and Video PAVILLION NOTEBOOK SCRE EN CRACK because YOU MOVED the frame m p 850931 highlight true M28225 Anyone ELSE have theiir PAVILLION NOTEBOOK SCREEN CRACK at the frame while at your desk My HP PAVILION DV7 4190 is UNDER WARRANTY and they are making me pay for USER ACCIDENTAL BRAKAGE The darn thing is SO CHEAPLY MADE that at the frame of the LCD screen IT CRACKS if you use the rubber bumoer on the side to move the Notebook screen lid after opening it http h30434 www3 hp com t5 Notebook Display and Video Pavilion DV6 3006TX 7 m onths old cracked screen without visible m p 311446 highlight true M15109 http h30434 www3 hp com t5 Notebook Display and Video screen display m p 9790 35 highlight true M31835 http h30434 www3 hp com t5 Notebook Display and Video LCD Screen Issue Please Help m p 1248897 highlight true M39137 http h30434 www3 hp com t5 Notebook Display and Video HP Pavilion g7 Notebook PC monitor malfunction white lines m p 1557021 highlight true M46893 http h30434 www3 hp com t5 Other Note
23. Hard Drive Dark Umber Asus 15 6 Laptop 6GB Memory 750GB Hard Drive Platinum Toshiba 13 3 Port g Ultrabook Laptop 4GB Memory 128GB Solid State Drive Silver Toshiba 15 6 Satellite Laptop 8GB Memory 750GB Hard Drive Platinum Samsung 15 6 Series 3 Laptop 6GB Memory 500GB Hard Drive Black Titanium TOP RATED PRODUCTS HP 15 6 Pavilion Laptop 4GB Memory 500GB Hard Drive Pewter Dell 15 6 Inspiron Laptop 4GB Memory 500GB Hard Drive Black Gateway 15 6 Laptop 4GB Memory 500GB Hard Drive Agua Blue HP 15 6 Pavilion Laptop 8GB Memory 750GB Hard Drive Natural Silver Acer 11 6 Aspire One Laptop 2GB Memory 320GB Hard Drive Ash Black What s not so great screen life bought this laptop in August 2010 when retired researched and checked reviews and felt this Display would be a good laptop for my needs and would last for a few years After a year and a half of use never leaving the house until took it to the Geek Squad the LED display screen broke did not Performance drop this laptop did not abuse this laptop It still looks brand new took it to the Geek Squad and was told it would cost more than paid for the laptop to replace the screen Needless to say am back in the market Convenience This product is A nice compact size About me retired No would not recommend this to a friend 3 out of 3 found this r
24. Hewlett Packard Development Company L P 49 Contact HP HP Support Forum Home Notebook TOPIC OPTIONS LCD Issues 5162 views JWJ624 0 Student Posts 1 Registered 03 26 2009 Message 1 of 33 5 162 Views Report Inappropriate Content unhappycustomer 0 Student Posts 1 Registered 04 26 2009 Message 2 of 33 5 025 Views Report Inappropriate Content jessicav26 12 Top Student Posts 6 Registered 06 04 2009 Other Notebook CD Issue J he Conversation REGIS emt Login b SEARCH HP FORUM Enter search term S BOARD v Previous 1 234 Next er Product Support First Time Here Check Out Videos on How to Search Register Post and More SUBSCRIBE LCD Issues n 03 26 2009 06 55 PM I recently purchased a Model G60 235DX laptop and within 6 weeks of the purchase date the LCD was gone The laptop was working fine when it was shut down for the evening and when opened it up the next morning there was a black spot at the top of the screen According to the service center the damage was my fault and the replacement cost was about the same as the cost of the brand new computer was told that it is easy to damage the LCD in these laptops has anyone else experienced a problem with their LCD If so was it from closing the computer down normally Everyone s Tags View All 1 REPLY Re LCD Issues Options 04 26 2009 08 31 PM The same thing happened to my wife tonight She was using the same model
25. Hp D7 notebook led screen cracked td p 259971 page 4 16 19 http h30434 www3 hp com t5 Notebook Display and Video Cracked Screen upon opening td p 779451 20 http h30434 www3 hp com t5 Notebook Display and Video HP PAVILION G7 1237DX Cracked display td p 1227215 21 http h30434 www3 hp com t5 Notebook Display and Video PAVILLION NOTEBOOK SCREEN CRACK because YOU MOVED the frame td p 850931 22 http reviews cnet com laptops hp pavilion dv7 3165dx 4864 3121 7 33970190 10 html 23 http reviews cnet com laptops hp pavilion dv7t guad 4864 3121 7 34849694 1 html 24 26 http reviews bestbuy com 3545 3822842 hp pavilion dm4 2180us ge374ua 14 led notebook intel core i5 i5 2430m 2 40 ghz reviews reviews htm 27 30 http www gaebler com HP Sucks htm 31 35 http www notebookforums com t 196163 hp dv6120us screen cracked warranty 36 http h30434 www3 hp com t5 Notebook Display and Video why has my screen cracked in my dv7 17 inch td p 1266161 37 38 http h30434 www3 hp com t5 Notebook Display and Video D7 cracked screen problems td p 565255 39 40 http h30434 www3 hp com t5 Notebook Display and Video screen td p 135406 41 http reviews cnet com laptops hp pavilion g4 1215dx 4864 3121 7 35026236 2 html 42 43 http h30434 www3 hp com t5 Notebook Display and Video IN DESPERATE NEED OF ADVICE td p 513261 44 47 http www justanswer com consumer protection law 20nvd hp pavilion laptop developed faint crack right html 48 49 http h304
26. I appreciate any feedback so thank you in advance Dan Chicago IL To be honest I think you handled this wrong Your only option is to see if best buy will let you return it then buy a new one or pay HP the 350 That said however here s what I would have done I would have bought a 1 year accidental damage plan right when I saw the crack This would probably have ran you about 80 100 Although you re not supposed to do that they re not going to know if it was damaged before or after you purchased the warranty The problem is that HP now has the laptop in their system as being damaged There might be a way you could still pull this off but I don t know I think you re pretty stuck in this situation though You can try to plead your case to them on the phone until they get so tired of you they just do the repair for free but you have to be REALLY polite and REALLY persistent Good luck e o G lt lt a E 05 31 2010 02 20 PM 43 permalink newsposter Notebook Virtuoso Join Date Apr 2009 Posts 3 880 Rep Power 23 BESEDI o E Re LCD Screen Cracked on 3 day old G62 144DX did you pay via credit card If so call your CC company to see what their concierge program can do to help 64 E 05 31 2010 03 15 PM 4 permalink flawed Notebook Guru Join Date Feb 2008 Location Phoenix AZ Posts 61 Rep Power 11 B o E Re LCD Screen Cracked on 3 day old G62 144DX
27. Induced Damage and argued that it hadn t left the room and was the only one to use it They are saying that LCD is always customer not covered by warranty would be covered if purchased additional coverage when purchased laptop challenged them to find a mark on the unit was dealing with Escalated service because was getting nowhere for almost a month before that insisted that received a defective unit my problem just appeared as a pencil thin line an inch long It is nota cracked screen as see pictures of it is really just an irritant that the area in upper left now looks like pencil scribble They just stick to the company line that LCD problem is customer responsibility purchased this based on my past experience with HP never had a problem started working with computers in 1963 using them to run complex test equipment in the defense industry until my retirementin 1998 I ve learned from this experience that if you have a problem you cannot rely on HP they want to charge you for their mistakes Sam if you are an HP person reply as that and I ll provide you with the case number otherwise you are mistaken if you think talking to them will help I ve talked to them and am sure they see this board I ll wait for BBB and AG s Consumer Affairs office replies to my complaints submitted with each of them Everyone s Tags View All 1 Re LCD Issues 07 05 2009 06 48 PM Options lam an HP person but on this
28. Report Inappropriate Content printers etc from the this was my first HP laptop never had any problems with my guite old Dell This definately is shoddy workmanship My laptop never moved off my table amp somehow the screen broke am 53 so there is no guestion of where it s been amp what it had been thru It s just not quality My question was that it may have broken during shipment to HP but it had messed up prior just don t think they build a good product amp they certainly don t warranty their workmanship NEVER BUY HPI Good luck they did NOTHING for me Everyone s Tags R View All 1 15 Previous 1 23 Next Contact HP HP Support Forum Home Notebook TOPIC OPTIONS luness 4 Honor Student Posts 2 Registered 07 22 2011 Message 1 of 12 316 Views Report Inappropriate Content y 1115 Teacher Posts 168 Registered 06 20 2011 Message 2 of 12 285 Views Report Inappropriate Content Display Video Login b SEARCH HP FORUM Enter search term v Previous 2 Next First Time Here Search Register Post More SUBSCRIBE Cracked Screen upon opening Options 07 24 2011 09 08 AM just bought a Pavillion DM4 2070us laptop 5 weeks ago It has been athome and only in my use a secondary computer The other day was OPENING it from a 45 degree angle to the full 90 degree and heard a small cracking sound and the screen CRACKED thumb on the right side of the scree
29. Sami Liedes _ Postitusosoite 52676 HP Pavilion dv6 6b45e0 15 6 HD Core i7 2670QM 6 GB 640 GB Radeon12kk 23 1 kpl Hae aina ensin HP n tapausnumero HP lta takuuta varten Takuu tukiasiat 0203 66767 pvm ark 8 3 Tilaustapa Nouto J tk saaresta Toimitusp iv m r 18 05 2012 Maksutapa K teinen pankki luottokortti myym l ss PANKKI HELSINGIN OP PANKKI OYJ SWIFT OKOYFIHH MIKONKATU 183 A 00100 HELSINKI FINLAND TILILLE 572023 20053451 IBAN F19657202320053451 ERAPAIVA MAKSETTU VIITE KUITTI MAKSETUSTA OSTOKSESTA Y tunnus 1456344 5 Viiv styskorko 16 Huomautusaika 14 p iv Alv rek Huomautusmaksu 5 KUITTI P IV M R 18 05 2012 VIITENUMERO KUITTI MAKSETUSTA OSTOKSESTA ASIAKAS en LIN KUITTI Sivu 1 1 Myyj Jarna E Puhelin 0103095555 Email myynti amp verkkokauppa com Huolto ja palautukset 010 3095500 Kotipuhelin Ty puhelin Telefax GSM A Email sami liedes iki fi 719 90 585 28 719 90 23 0 00 0 00 0 00 23 0 00 0 00 0 00 Sis lt arvonlis veroa Yhteens veroton Yhteens sis alv 16 07 12 TheArt of Service l CARE KORJAUS KUSTANNUSARVIO Information Technology Services Asiakas Verkkokauppa com Helsinki Rionkatu 6 A 00220 HELSINKI Laite A6L31EA UUW SN 2CE1500C2J Ty numero 3604762 Edell mainittu asiakas toimitti tietokoneensa meille huoltoon Tote
30. Tags View All 1 REPLY Re LCD Issues Options 07 05 2009 03 38 PM The HP techs are confused They are under the impression that the issues with your screens are accidental damage You just need to call them back and inform them that the issue is not damage related REPLY 52 samschilling 11117 Master s Graduate Posts 524 Registered 03 20 2009 Message 10 of 33 4 582 Views Report Inappropriate Content Re LCD Issues Edited Options 07 05 2009 03 40 PM last edited on 07 05 2009 03 41 PM jessicav26 wrote bought a G60 230US notebook in January and loved it The hinges were always a little stiff opening and closing but leave it on my desk and don t move it so didn t think it was a problem Last wednesday morning when turned iton my LCD was cracked it wasn t like that the night before so it must have happened when opened it but it was obviously cracked It had a black jagged line diagnol across the top right corner where grab to open and close the notebook with horizontal lines to the right and vertical lines under it went to the online chat support to find out how to order a replacement and had to explain the whole story about 3 times and told them knew that was whatit was and it looked exactly like the picture in the help section that said cracked liquid crystal display He still had me download 2 things and told me to restart and hit F10 to see if they were still there told him that knew
31. Time Here C ut Videos o Search Register Post and More SUBSCRIBE Re Hp D7 notebook led screen cracked Options 09 16 2010 02 53 PM I m glad I m not the only one have a six month old Pavillion dvs 2145dx was surfing the internet yesterday morning closed it and when opened it 4 hours later there was an inkblot looking mark that appears to be a crack on the left side of the screen Are they serious with this don t think can bring myself to call HP support after a previous experience and after reading your comments If hear the words User Accidental Impact I m fairly sure I m going to lose it If the impact of opening and closing to laptop is too much impact think HP needs to rethink their approach on laptop design cause wow that s absolutely ridiculous This is so frustrating and already know didn t buy the warranty to cover accidental damage aka HP s faulty manufacturing that they train their support team to diagnose as user damage I m going back to Best Buy maybe they will deal with HP and replace this for me cause know HP could care less about their customers Good luck everyone Re Hp D7 notebook led screen cracked Options 09 20 2010 06 16 PM i have the same problem we did not drop it or physically damage it how did your screen get cracked are you sure itis not HP quality issues are they trying to scam their customers for their own defects am thinking to complain to consumer protection agencies
32. a case study in poor customer service The reality is that my HP laptop was a lemon and I not only had to pay for a lemon I paid a lot of extra fees to fix the lemon and what I got back from HP was you guessed it still a lemon At a certain point you just give up and say I will never do business with HP again and you move on to Dell and others that are better I ve only done that once before with Citibank I was screwed by Citibank swore I d never do business with them and I never have It s been twenty years now Small businesses can learn from my having been screwed by Hewlett Packard Treat your customers right Don t abuse them Don t break your promises Recognize that a single dissatisfied customer might equate to tons of lost future business By my calculations I can shift over 500 000 in sales away from HP simply by not buying their computers myself for my organizations and by deterring others from buying Someday maybe in March 2007 some idiot at HP corporate will be wondering why they aren t hitting their numbers Well it s because they screwed me back in August 2005 Me and probably hundreds maybe thousands of other dissatisfied HP customers Cause and effect It s that simple So don t make the HP mistakes Do whatever it takes within reason to keep your customers happy If you do you ll be hitting your numbers in March 2007 and for years to come p s you can link to this article from your websit
33. but of the screen lit up and showing the exact symptoms mention above Then the tech had the audacity to offer to fix it for the exact amount down to the penny paid for the laptop at Best Buy have totally lost my respect for HP and will never do any more business with them What they did was the equivalent of stealing 500 of my hard earned money right out of my pocket no difference really did get some revenge already by convincing my best friend to stop contracting HP products for his accounting office which is about 50 PC s and laptops every year after he heard my tale of horror Small satisfaction but something nonetheless Also have filed complaints with the Federal Trade Commission the NY State Attorney General Consumer Affairs Division and the BBB of San Jose so will exact my revenge before this is over It is just awful that this company is so slimy that it has to resort to such lowball tactics to screw customers over Everyone s Tags broken LCD Warranty View All 4 Previous 1 34 Next 57 Contact HP HP Support Forum Home TOPIC OPTIONS LCD Issues 5163 views Ilmram 1 Honor Student Posts 4 Registered 08 11 2009 Message 21 of 33 1 857 Views Report Inappropriate Content IsaacHasse 10 Student Posts 1 Registered 09 17 2009 Message 22 of 33 1 807 Views Report Inappropriate Content jessicav26 12 Top Student Posts 6 Registered 06 04 2009 Message 23 of 33 Notebook
34. crack Don t have a clue how it got cracked but they won t honor their warranty can only assume it was defective when bought it or damaged during shipment to them Have a Dell used in the same manner no problem WILL NEVER PURCHASE HP AGAIN amp PLAN TO INFORM EVERYONE CAN OF THEIR DEFECTIVE PRODUCTS do not feel the laptop is anywhere near as good a quality as our older Dell laptop amp we have had no issues with that one My daughter has an HP laptop also amp has had it crash a couple times now NEVER AGAIN do not feel HP is honoring their customers amp apparently I m not the first to have the screen crack with no provocation I m sorry for all you having to go thru the same problem DO NOT BUY HP AGAIN Everyone s Tags R View All 1 Re Hp D7 notebook led screen cracked Options 10 04 2011 11 27 AM DID YOU SEE THAT HP HAD THE CONTENT OF THE POST REMOVED SO THAT OTHER S WOULD NOT SEE THAT R SHODDY MANUFACTURING IS THE CAUSE OF ALL THE CRACKED SCREENS THAT ARE UNDER WARRANTY BUT THEY REFUSE TO HONOR COVERAGE If you paid for your REPAIR or your HP DEFECTIVE LAPT OP with a CREDIT CARD DISPUTE the charge with your card There is PLENTY of DOCUMENTATION here and in other BLOGS regarding HP and their problems with laptop screen cracking to support the DISPUTE HP CONTINUES TO IGNORE CUSTOMER COMPLAINTS regarding this EXT REMELY PREVALENT ISSUE and unless we band together and pressure them financialy they will contin
35. gt gt gt gt 1 http www cnet com laptops hp pavilion dv7 3165dx 4852 3121 7 33970190 2 html gt gt 2 http reviews cnet com laptops hp pavilion g4 1215dx 4864 3121 7 35026236 2 ht ml gt gt gt gt Otattehan huomioon ett riippumatta siit korjataanko laitetta vai gt gt ei veloitamme teilt huoltoyhti n kulujen lis ksi Verkkokauppa com gt gt 0y n k sittelykulut gt gt gt gt Yst v llisin terveisin gt gt gt gt Kiti E gt gt Verkkokauppa com gt gt Huolto RMA gt gt gt gt Verkkokauppa com Oy gt gt Huolto ja palautukset gt gt Tyynenmerenkatu 11 3 kerros gt gt 00220 Helsinki gt gt gt gt Asiakaspalvelu puh 010 309 5555 gt gt Avoinna ark klo 9 21 la 9 18 ja su 12 18 gt gt gt gt Vastaanotamme p ivitt in satoja s hk posteja liit aina alkuper inen viesti vastaukseesi VON NMN OM M N MM NOW YN VY VV VV VV VY Vv Vv gt gt gt gt gt gt gt gt gt gt gt gt Alkuper inen viesti Orig Msg gt gt gt Aihe Kustannusarvio koskien InfoCaren ty nroa 3604762 SIJ gt gt gt P iv ys Mon 16 Jul 2012 10 08 05 0300 gt gt gt L hett j lt pc infocare fi gt gt gt gt Vastaanottaja lt partner huolto verkkokauppa com gt gt gt gt gt gt gt gt gt gt gt gt gt Huoltoon toimittamassanne laitteessa viitteenne 10927935 sn 2CE1500C2J on vaurio jota takuu ei kata Ty nr
36. gt gt gt gt Tuo kuumeneminenhan on tosiaan my s mahdollinen selitys saranavian gt gt lis ksi erityisesti minun k yt ss ni n ytt oli aina t ydell gt gt kirkkaudella koska ko l pp rin kirkkaudens t ei toiminut gt gt Linuxissa gt gt gt gt L himm ksi osuva kuvaus samasta ongelmasta l ytyy t st linkist HP n gt gt tukifoorumeilta gt gt gt gt http h30434 www3 hp com t5 Notebook Display and Video Cracked Screen upon ope ning td p 779451 gt The other day I was OPENING it from a 45 degree angle to the full 90 degree and I heard a small cracking sound and the screen VVV N Q D gt Q N ti O o 0 Kh o H 0 B lt lt 0 la lt 0 lt 0 n gt Ainoa ero minun tapaukseenihan tuossa on ett minulla n ytt oli auki gt 90 astetta ja avasin sit sen 5 10 astetta lis kun n ytt hajosi gt silmieni edess Kuulemaani nt kuvailisin enemm n vaimeaksi gt poksahdukseksi kuin murtumisen neksi gt gt T m n linkin takaa HP n tukifoorumeilta l ytyy kymmeni kuvauksia gt lis vastaavanlaisista n ytt jen spontaaneista hajoamisista koskien gt sek dv6 a joka on minun tuotteeni malli ett dv7 aa gt gt http h30434 www3 hp com t5 Notebook Display and Video Hp D7 notebook led scre en cracked td p 259971 gt gt L ytyy my s muutama kertomus jossa HP on huoltanut laitteen takuuseen gt t m n tapahdu
37. here Please be kind and don t write just to remind me of it I appreciate any feedback so thank you in advance Dan Chicago IL 5 31 2010 01 59 PM 2 permalin 05 31 2010 01 59 2 link m np2005 E Re LCD Screen Cracked on 3 day old G62 144DX Notebook Consultant Join Date Jul 2008 Posts 161 Rep Power 10 Quote Originally Posted by swankmaster_d 53 Hi all I purchased a G62 144DX last week from Best Buy replacing a 4 year old Vaio that was finally beyond repair I picked it up on Saturday used it Sunday used it at the office on Monday and took it home Tuesday morning my heart sank as I turned on the laptop only to see a crack in the LCD screen I hadn t done anything with or to the laptop that even remotely should have caused this type of damage But my experience told me right away that I was and am in trouble Cracked LCD user damage in 99 9 of cases I m making that statistic up but you get the picture I spent much of Tuesday dealing with Best Buy both via their 1 888 number and at a local store Of course there would could be no exchanges returns etc I knew the realities but was still furious that a 3 day old laptop that had not been dropped mishandled etc would break like its case was made of a tortilla chip The store manager and one of the Geek Sguad techs looked over the computer very carefully and acknowledged there are no signs of stress abuse or damage on either side
38. how to change it Or what type of screen should go for Can get one off ebay if the size is the same as mine 15 4 thanks Ci diamondz Registered User offline Joined 10 2006 Posts 24 Reply 6 6 07 at 11 40pm post k4of 15 You can get the replacement Icd from ebay Look here for the manual and download it Once you open it you can see the Icd model number then go from there pm if you need help 31 Be a part of the community JOIN NOW It s free join today Tags 2 Recent Reviews See All the Latest Reviews Kingston 8GB 2 x 4GB 204 Pin DDR3 m SO DIMM DDR3 1333 Laptop Memory m 8 Reviewed by Nicadraus have this memory installed in my Inspiron 14R 6gb one 2gb amp one 4gb Great performance highly recommend Kingston Full Review Network Attached Storage P Synology DiskStation 1 Bay Diskless Reviewed by Mr T Well what can say needed that little bit of extra storage that as a family we could all use After searching around narrowed it down to three suppliers not the cheapest but all well Full Review Barnes amp Noble Nook Color EPA Reviewed by sewshoplady ZI purchased this Nook Color specifically because was taking a very long trip to China and wanted to be able to read without carrying a ton of books also liked that it had email capability Full Review ERTELHS LD NN elvmal Laptop Guru offline Joined 6 2
39. johtunut tapaturmasta tavaran v r nlaisesta k sittelyst tai muusta ostajan puolella olevasta seikasta Olen valmis tarvittaessa my s toimittamaan tietokoneen puolueettoman asiantuntijan arvioita vaksi Myyj n ja huoltoliikkeen veloittamat kustannukset on korvattava Vaadin ett Verkkokauppa comin ja HP n on korvattava Verkkokauppa comin minulta huoltamat toman laitteen takaisin noutaessani veloittamat kulut 69 20 kuitti liitteen t ysim r isin laillisine viiv styskorkoineen 26 7 2012 alkaen Laitteen vienti takuuhuoltoon oli v ltt m t nt asian viemiseksi eteenp in Viety ni laitteen huoltoon Verkkokauppa com ilmoitti minulle k sityksens ett t llainen vika ei voi kuulua takuuseen mutta tarjoutui kuitenkin toimittamaan laitteen huoltoliikkeelle miss tapauksessa minulta veloitettaisiin my s huoltoliikkeen kulut Asian viemiseksi eteenp in ja koska vika syntyi kuvaamallani tavalla ja t ten kuuluu selv sti takuun piiriin oli v ltt m t nt my s saattaa laite 3 huoltoliikkeen tarkistettavaksi N m Verkkokauppa comin veloittamat kulut ovat olleet siten v ltt m tt mi myyj ja huol toliikkeen virheest aiheutuneita kuluja ja olen oikeutettu saamaan niist t yden korvauksen viiv styskorkoineen Verkkokauppa n Verkkokauppa com Oy Tyynenmerenkatu 11 00220 Helsinki puh 010 3095555 myynti amp verkkokauppa com OSTA VIISAAMMIN OSTA NOPEAMMIN Laskutusosoite _
40. never have cracked under normal usage was told that my only recourse was to write a letter to their Palo Alto headquarters to complain asked for a phone number for their Complaint Department and was told that they were not allowed to give it to me just a mailing address have purchased many HP products over the years and this is the first time that have been shafted by them and it will certainly be the last Their products are shoddy and they don t honor their warranties in my humble opinion urge everyone to find another company to purchase their computer products from Og Bo 41 w Follow CNET Mei WHERETOBUY TO BUY MSRP 379 99 See manufacturer website for availability Set price alert QUICK SPECIFICATIONS Processor AMD 2 5 GHz Memory 4GB Hard Drive 320 GB Display Type 14 in Weight 4 7 Ibs Cache Size 2 MB Full Product Specifications Simulation Displays Ltd We make dome screens spherical screens all immersive displays www SimulationDisplays com Small Speakers Big Sound Log In Join CNET Contact HP HP Support Forum Home Notebook TOPIC OPTIONS Display Video N DESPER IN DESPERATE NEED OF ADVICE 143 views aznhenry03 0 Student Posts 1 Registered 02 06 2011 Message 1 of 2 143 Views Report Inappropriate Content ret David PK Hiili Provost Posts 17 226 Topics 2 Kudos 4 604 Solutions 1 736 Registered 09 24 2010 M
41. of where the crack is The only resolution Best Buy would agree to however was to send the unit to HP on my behalf in hopes that HP might either find a fault that contributed to caused the LCD problem or be willing to swap the unit out since it was only a few days old and shows no signs of damage I knew the chances were slim and I was right Yesterday I got a message and as expected HP simply said 350 to repair this please Before I start talking with HP and Best Buy again I have a few guestions I hope someone might be able to help me with 1 IF something besides user damaged caused or contributed to a crack in the LCD screen laptop temperature a manufacturing defect causing uneven pressure around the edge etc how could would that be determined How might those respective problems be ruled out 2 Do HP laptops or others for that matter have g force impact sensors If I caused the break myself and I m not saying it s impossible that I did it would be helpful to know what HP will base that opinion on other than it passed all diagnostic tests so it must be your fault That said please note the following disclaimers a No I did not buy the accidental protection plan from Best Buy b I have examined every possible way that I could have damaged the unit and ruled out everything I can remember doing with it c I know that I m pretty much d here Please be kind and don t write just to remind me of it
42. of a desk all day and has never been dropped or damaged There is no sign of dents or cracks anywhere so cannot understand how I cracked the screen In any event HP refuses to fix it and wants 433 to replace the LCD I paid 450 for the computer even asked the support person was the rest of the laptop only worth 17 because that s the differenc between the LCD and my purchase price He did have a sense of humor guess Highway robbery if you ask me How does this company think they can keep consumers coming back to buy products if they rip them off when they need help the most From a personal standpoint am through with HP will never buy anything from them ever again Absolute thieves gharmon 0 Student Posts 2 Registered 04 28 2010 Message 4 of 37 6 847 Views Report Inappropriate Content ses Huffer willl Distinguished Professor Expert Posts 4 802 Registered 11 12 2008 Message 5 of 37 6 814 Views Report Inappropriate Content benniecpt o Student Posts 4 Registered 07 21 2010 Message 6 of 37 6 519 Views Report Inappropriate Content Re Hp D7 notebook led screen cracked Options 04 28 2010 06 34 PM My granddaughter trashed the LED screen on a new H P laptop model DV6 2150US I ve found new replacements in Dallas for 105 plus shipping went over to see a similar laptop at Office Depot and after careful examination didn t see any screws to remove to take off the bezel
43. say lt 150 and replace it my own bleep self Meanwhile will have to find a monitor Too bad this model doesn t remain powered on when the lid is closed Re LCD Issues Edited Options 11 19 2010 09 13 AM last edited on 11 19 2010 09 38 AM 61 Posts 5 Registered 11 19 2010 Message 33 of 33 230 Views Report Inappropriate Content Interesting discussion this one almost wish I d read it before bought a G62 for myself and advised my sister to buy a G56 However from the circumstances described by most sufferers it would seem that the basic design of the G series seems so poor that the screen is leftin a fragile and poorly supported condition This leaves the majority of the mechanical stress of opening applied to the display screen itself rather than more robust housing They can get it right My dv9646 17 screen broke a hinge rather than the screen in a small accident and that cost me only 22 to replace would suggest that someone starts mentioning legal action to hp if this problem is as common as it seems then there is a possibility of bringing an action under the merchantable quality and fit for purpose clauses of consumer legislation In the UK and the EU generally consumer legislation is fairly well biased toward the consumer US legislation is less so BarryH thenudehamster nothing to do with naked rodents it s where used to live Any opinion expressed above is herein
44. search term THIS BOARD v TOPIC OPTIONS This HP Community is for Customer to Customer Product Support First Time Here Check Out Videos on How to Search Register Post and More SUBSCRIBE PAVILLION NOTEBOOK SCREEN CRACK because YOU MOVED the frame 2 views REPLY ae PAVILLION NOTEBOOK SCREEN CRACK because YOU MOVED Options au Top Student the frame 08 30 2011 08 44 AM Anyone ELSE have theiir PAVILLION NOTEBOOK SCREEN CRACK at the frame while at your desk Postia My HP PAVILION DV7 4190 is UNDER WARRANTY and they are making me pay for USER ACCIDENTAL BRAKAGE kd The darn thing is SO CHEAPLY MADE that at the frame of the LCD screen IT CRACKS if you use the rubber bumoer on the side to varo move the Notebook screen lid after opening it WHAT A SCAM Message 1 of 1 62 Views Report Inappropriate Content Everyone s Tags R View All 1 REPLY The opinions expressed above are the personal opinions of the authors not of HP By using this site you accept the Terms of Use and Rules of Participation D 2012 Hewlett Packard Developm it Company L P 21 A computer for people getting more serious kkk on August 18 2010 by robobbg Pros love the speed on this product It s an amazing computer it s graphics card runs like a charm rarely lags out on me plus having 4 gigs of ram adds in a little bit too love how fast this computer installs BIG SCREEN HDMI OUTPUT I Cons Sometimes
45. to mirror itself we had our computers for less then 6 months and they both did this both of them also where one laptop desks and we never opened or closed them so how did the screen crack all they could tell me was that i should have gotten the other warrenty that cost 98 dollars like i new my hp laptop was going to do this oh and none of my other laptops do this when they break its form somthing that makes since like a virus thats not my fualt or water that is my fault not this stuff Riverweasel 8 14 2010 No joke I ve had this HP for about 11 months now and out of the blue in one night the thing literally crashes I had to spend 30 minutes getting it miraculously work but then it crashed again 4 days later It s a complete piece of crap I don t have the cash right now to go run out and buy another one but I need one to function normally Do not I repeat do not ever buy from HP for anything Heck I can t even get this thing to restore to factory condition I hope the CEO goes broke bankrupt and is then known forever as someone who loved screwing over his customers Raymond 9 4 2010 Wow HP just did me a huge favor I tried to give them 2 100 and they Fr stopped me in time Fedex left a taped together box possibly containing a 28 25 HD monitor I have spent the evening trying to reach someone at HP because Fedex insists that I must spend my entire day Wednesday waiting for them to saunter by and maybe pick up
46. winning in the small claims court I don t know when my problem will be solved but at any point if I feel that your suggestion to AG has played a role in solving my problem I will come back and hit the accept button Till then please be patient Please feel free to respond with more details if you wish Expert s Answer Posted by Samuel II 1182 days and 13 hours ago hi you will need any and all correspondence to pursue a lawsuit if that is needed it shows that the correspondence was indeed received phone calls and emails have little weight if someone says you never corresponded with them and yes file with the AG see what its results are and then you should file the lawsuit if needed Customer Reply 1168 days and 16 hours ago Based on your suggestion I may write to the AG I feel that a case in small claims court for a max of 7500 should be initiated not just for the computer but for all the wrong things that has happened Should this be done after the AG response so that I have a better chance of winning in the small claims court I don t know when my problem will be solved but at any point if I feel that your suggestion to AG has played a role in solving my problem I will come back and hit the accept button Till then please be patient I have to wait till my problem is solved Expert s Answer Posted by Samuel II 1168 days and 16 hours ago THIS ANSWER IS LOCKED You can view this answer by clicking here to Register or Lo
47. x You may not post new threads You may not post replies You may not post attachments You may not edit your posts vB code is On Smilies are On IMG code is On HTML code is On Trackbacks are Off Pingbacks are Off Refbacks are Off All times are GMT 4 The time now is Contact Us Top Powered by vBulletin Version 3 6 4 Copyright 2000 2012 Jelsoft Enterprises Ltd SEO by vBSEO 3 3 2 67 TechTarget provides enterprise IT professionals with the information they need to perform their jobs from developing strategy to making cost effective IT purchase decisions and managing their organizations IT projects with its network of technology specific Web sites events and magazines TechTarget Corporate Web Site About Us Advertising Site Map Contact Us Submit Review RSS Feeds Jobs O TechTarget All Rights Reserved Copyright 2000 2010 TechTarget Read our Privacy Statement 68 SEN otebook Review HOME REVIEWS Search Site Our Most Popular Notebook Reviews Lenovo ThinkPad T430 PC Connection 1 069 00 TheNerds net 1 032 99 Apple MacBook Pro with Retina Display Amazon com 2 794 00 Asus G75VW amp Buydig com 2 059 99 PC Connection 2 028 12 Amazon com 2 024 96 About Us Contact Us Newsletter Sign Up Forum Login Sharpen Your Notebook Knowledge Subscribe to NotebookReview s newsletters to keep on top of the latest system
48. 0 months old I was using it yesterday and to my amazment watched a crack appear and slowly spread from one edge of the screen to the other As a Technician I have heard all the customer stories about not dropping phones and until now dismissed them thinking that all damage was caused by a drop or something similar Is this a fault in the screen I am not looking for a free fix as my eguipment is covered for all damage and faults for as long as I own it But it is a very strange fault and as my computer is in mint condition I have to wonder if others have had the same thing happen http h30434 www3 hp com t5 Notebook Display and Video why has my screen cracked in my dv7 17 inch m p 1266161 tulostettuna liite A sivu 36 Glad to hear Im not the only one I bought a mini notebook and the screen has cracked once more after they repaired the dam thing last month I opened the note book used it closed it and opened it again in the morning and lo and behold the crack was back again This time there telling me its my fault what a load of utter garbage http h30434 www3 hp com t5 Notebook Display and Video Hp D7 notebook led screen cracked td p 259971 tulostettuna liite A sivu 4 Anyone ELSE have theiir PAVILLION NOTEBOOK SCREEN CRACK at the frame while at your desk My HP PAVILION DV7 4190 is UNDER WARRANTY and they are making me pay for USER ACCIDENTAL BRAKAGE The darn thing is SO CHEAPLY MADE that at the frame of the LCD
49. 007 Location Mia Posts 41 Joined 4 2005 Location Colorado Posts 123 Reviews 2 NFO NOS d User Joined 10 2006 Location U S A Posts 775 9 20 10 at 10 09pm a ji20000 Registered User offline Joined 9 2010 Posts 2 Reply post 5 of 15 The HP service manual can downloaded from there website It is not aprticularily difficult to replace just replaced the 17 screen on DV9008nr took me about 30 minutes max The original LCD developed a diagonal line on actual LCD panel itself sent to HP for repair and HP stated it was User Accidental damage Since did not opt for the additional accidental damage insurance HP quoted 675 00 to replace it had it shipped back to me and replaced the screen myself with a replacement from www lcdsrcreen com They did not have the OEM brand panel in stock AU Optronics but sold me a compatible replacement which fit exactly found the screen performance acceptable It has a very slight annoyance when you are booting up While you are waiting for the OS to load the screen is blank and should be pure black The replacement display shows a muddy dark grey However the once the OS Windows MCE reaches the log on screen all colors appear to be correct paid 230 shipping for the LCD which is a fart better price than HP quoted me so will live with the slight annoyance Good luck Mike Reply J post 6 of 15 Icd screens have come do
50. 1 Tarvitsetko apua 2 Kuluttaja 3 Kehen keihin kohdistat vaatimuksesi Tavara T yt lomake tietokoneella tai selv ll k sialalla tekstikirjaimin On t rke ett t yt t lomakkeen huolellisesti silloinkin kun erilaiset tiedot k yv t ilmi liitteist Kuluttajaoikeusneuvoja voi avustaa riita asian selvitt misess ja sovintoneuvottelussa vastapuolen kanssa Valtakunnallinen neuvontanumero on 071 873 1901 Ilmoita joka tapauksessa myyj liikkeen nimi Oletko ollut yhteydess kuluttajaneuvontaan Ei X Kyll Jos olet mink maistraatin Yhteydenotto KUNE j rjestelm n kautta Kuluttajaneuvonnan ID numero jos tiedossa sensuroitu Sukunimi Etunimi Liedes Sami L hiosoite Postinumero ja toimipaikka sensuroitu sensuroitu Puhelin virka aikana my s suuntanumero Puhelin kotiin my s suuntanumero sensuroitu sensuroitu S hk postiosoite Ammatti sami liedes iki fi sensuroitu X Myyj Nimi Puhelinnumero Verkkokauppa com 010 309 5555 Osoite Tyynenmerenkatu 11 00220 Helsinki S hk posti www sivut reklamaatio verkkokauppa com http Awww verkkokauppa com Piispankalliontie 17 02200 Espoo Maahantuoja Nimi Puhelinnumero Osoite S hk posti www sivut x Valmistaja Nimi Puhelinnumero Hewlett Packard Oy 0205 350 vaihde Osoite S hk posti myyntipalvelu hp com www sivut http
51. 16 gt gt gt gt http h30434 www3 hp com t5 Notebook Display and Video IN DESPERATE NEED OF AD VICE m p 513261 highlight true M19932 gt gt gt gt http reviews cnet com laptops hp pavilion g4 1215dx 4864 3121_7 35026236 2 ht ml Don t buy this or any HP Product The rep stated that they do not cover damage under their warranty regardless of the cause I argued that this was a manufacturer defect otherwise it would never have cracked under normal usage http www gaebler com HP Sucks htm I really dislike HP Me and my Fiance both bought HP laptops and they both magically got cracks somewhere in the screen a really small crack that no one but HP can see and the screen strated to mirror itself we had our computers for less then 6 months and they both did this both of them also where one laptop desks and we never opened or closed them so how did the screen crack all they could tell me was that i should have gotten the other warrenty that cost 98 dollars M OM M M MY M VY OV VV VO VV N VV WYN MM M MV MV MY VY VY OV VY VV VV VV Vv gt http reviews bestbuy com 3545 3822842 hp pavilion dm4 2180us ge374ua 14 led n otebook intel core i5 i5 2430m 2 40 ghz reviews reviews htm gt I bought this laptop in August 2010 when I retired I researched and checked reviews and felt this would be a good laptop for my needs and would last for a few years After a year and a half of use never leaving the house un
52. 2009 08 50 AM l also have the same type of problem purchased a G60t that was shipped from China March 25 2009 and received by me March 30th May 28th with the unit just two months old I notified HP that a horizontal black line had developed in upper left corner This unit had never left my family room since the time received it and am a senior living alone so no one else had touched it What followed was a month of frustrating contact with off shore support they did diagnose problem online as a motherboard problem was promised twice that a return box was shipped during this month and finally demanded that they provide a tracking number or a supervisor June 22nd gota call from an english speaking HP representative Kimba She assigned a repair and shipped a return box which received next morning packed the unit and returned it June 23rd By this time the single black line pencil thin line had developed into what looked like pencil scribble June 26th Kimba called me to state that they now diagnose it as a cracked LCD thatis not covered by warranty questioned where in the warranty LCD s were excluded She had to go off the call to look that up she returned after a long time on hold She then stated that it was the accident abuse misuse section protested that none of that applied and the unit had satin my house untouched other than normal use as a computer She stuck to the company line and said that it would cost 400 to fix i
53. 2012 10 33 PM Itis possible as many people have experienced this cracked screen problem Most of the HP laptops and other laptops are prone to this suggest to www laptopscreenonline com to find the right screen and instruction to fit them Good luck 37 Report Inappropriate Content 38 HP Support Forum Home Notebook TOPIC OPTIONS Screen 2040 views Jennifer S 0 Student Posts 1 Registered 10 08 2009 Message 1 of 4 2 040 Views Report Inappropriate Content jimkola 114 Intern Posts 125 Registered 09 05 2009 Message 20f4 1 974 Views Report Inappropriate Content ArunG 113 Tutor 9 Posts 33 Registered Display Video Login b SEARCH HP FORUM Enter search term THIS BOARD v juct port First Time Here Chec o Search Register Post and More SUBSCRIBE T4 SOLVED screen Options 10 08 2009 10 15 PM just got off the phone with HP Customer Service 1 866 671 7362 My HP Pavilion is 15 months old A few weeks ago the screen started to show thin horizontal lines They increased slowly to cover about 3 4 inch at the very bottom of the screen Today the screen completely went blank After reading the many comments posted here about the same issue called the above phone number hoping that could get some support am a teacher and bought the computer for use at school have all of my lesson plans powerpoint presentations videos etc on it which show in the
54. 3 ghn am il gt offline Joined 3 2006 Posts 55 557 Reviews 11 Phobophobia Registered User offline Joined 11 2010 Posts 3 Your HP model How long do you have it Spoke to HP Support cheers Reply post 9 of 15 Quote Originally Posted by qhn m Your HP model How long do you have it Spoke to HP Support cheers we had it for about 8 months have complained to BBB in califorina do you know any other places like pc magaine can write it about it am thinking about to post the pictures on youtube and or created a website to expose the practice think it will be good for all consumers Model Number VM222UA Model Description HP PAVILION DV6 1355DX NOT Serial Number CNF9345GB8 Part Number N A Reply post 10 of 15 made an account here just to say that my HP dv6 screen just cracked too I ve had since SEPTEMBER so a little more than a month and didn t even drop it or anything just opened up my laptop and it was cracked It felt smooth to the touch but there was rainbow streaks across the screen just shipped it off the HP but judging by your comments l Il be charged a ridiculous amount This is absolutely ridiculous since it was obviously poorly made Reply post 11 of 15 Quote Originally Posted by Phobophobia made an account here just to say that my HP dv6 screen just cracked too I ve had since SEPTEMBER so a little more than a month and I didnt
55. 34 www3 hp com t5 Notebook Display and Video LCD cracks SOS td p 318536 50 53 http h30434 www3 hp com t5 0ther Notebook PC Questions LCD Issues td p 48682 54 57 http h30434 www3 hp com t5 Other Notebook PC Ouestions LCD Issues td p 48682 page 2 58 60 http h30434 www3 hp com t5 Other Notebook PC Ouestions LCD Issues td p 48682 page 3 61 62 http h30434 www3 hp com t5 Other Notebook PC Ouestions LCD Issues td p 48682 page 4 63 68 http forum notebookreview com hp compaq presario g series mini notebooks 488028 lcd screen cracked 3 day old g62 144dx html 69 71 http forum notebookreview com hp compag presario g series mini notebooks 488028 lcd screen cracked 3 day old g62 144dx 2 html 72 http h30434 www3 hp com t5 Notebook Display and Video Pavilion DV6 3006TX 7 months old cracked screen without visible td p 311446 HP Support F Contact HP HP Support Forum Home Notebook TOPIC OPTIONS rum REGISTER NOW member Display Video Hp Hp D7 notebook led screen cracked 6890 views REPLY rosie2u45 0 Student Posts 1 Registered 04 27 2010 Message 1 of 37 6 890 Views Report Inappropriate Content Beem Huffer willl Distinguished Professor a PREM Export Posts 4 802 Registered 11 12 2008 Message 2 of 37 6 877 Views Report Inappropriate Content JustACityBoy 0 Student e Posts 1 Registered 04 28 2010 Message 3 of 37 6 862 View
56. 4 46 11 Asiakas at Myy j Jarna E Myynti Huolto ja palautukset myyntieverkkokauppa com huo toeverkkokauppa com 010 3095555 010 3095500 Takuu 12k 1 kpl 23 719 90 Hae aina ensin HP n tapausnumero HPilta tanuuba varten Takuu tukiasiat 0203 66767 pvm ark 8 30 18 00 keskus 09 88721 fax 09 8872277 Valmistajan takuulappu pakollinen digikameroissa K teinen pankki luottokortt K 1 Nouto J tk saaresta 1 kpl 23 0 00 Sis lt arvolis veroa 24 PRR Yhteens veroton Yhteens sis alv Luotto maksukortti KORTTITAPAHTUMA Kortti Sovellus lt I Tap nro Varmennus gt Yritys Ala Autentisointi Viite Debit Veloitus Kiitos k ynnist ja tervetuloa uudelleen Verkkokauppa com Oy Y tunnus 14563445 Tyynenmerenkatu 11 00220 Helsinki Verkkokauppa TODENN K ISESTI AINA HALVEMPI CO Kuitti So Y P iv m r 26 7 2012 18 12 30 Asiakas Boe Myynti Huolto ja palautukset myyntieverkkokauppa com huol tosverkkokauppa com 010 3095555 010 3095500 Huoltotuote takuuhuoltoon l hett m nne tuote 8679 lkp 23 Takuu ja tukiasiat Verkkokauppa conin kautta L pp ri akku 1 kpl 23 0 00 Huollon k sittely ja selvittelyveloitus 33534 1 kpl 23 20 00 Takuu ja tukiasiat Verkkokauppa comin kautta Infocare kustannusarvio 1 kpl 23 49 20 K teinen pankki luottokortti myym
57. 65255 highlight true M21054 http reviews cnet com laptops hp pavilion dv7t quad 4864 3121_7 34849694 1 ht ml Ja n it sivuja riitt enemm nkin sek HP n tukifoorumeilla ett muualla verkossa Olen varma ett n m riitt v t ainakin osoittamaan ett kuvaamani kaltainen hajoaminen HP n l pp rien tapauksessa on t ysin mahdollista http h30434 www3 hp com t5 Notebook Display and Video why has my screen crack ed in my dv7 17 inch m p 1266161 I have a Pavilion dv7 tx4050 17 inch notebook that is about 20 months old I was using it yesterday and to my amazment watched a crack appear and slowly spread from one edge of the screen to the other As a Technician I have heard all the customer stories about not dropping phones and until now dismissed them thinking that all damage was caused by a drop or something similar Is this a fault in the screen I am not looking for a free fix as my equipment is covered for all damage and faults for as long as I own it But it is a very strange fault and as my computer is in mint condition I have to wonder if others have had the same thing happen http forum notebookreview com hp compaq presario g series mini notebooks 4880 28 1lcd screen cracked 3 day old g62 144dx html August 5 2012 page 2 of 5 From Sami Liedes Reklamaatio koskien takuuhuoltoa 10927935 ja 10701514 My friend has a year old HP dv7 I think he was using it one day on his desk and the screen cracked
58. 7 35026236 2 ht ml Otattehan huomioon ett riippumatta siit korjataanko laitetta vai ei veloitamme teilt huoltoyhti n kulujen lis ksi Verkkokauppa com Oy n k sittelykulut Yst v llisin terveisin Kiti E Verkkokauppa com Huolto RMA Verkkokauppa com Oy Huolto ja palautukset Tyynenmerenkatu 11 3 kerros 00220 Helsinki MM M VY MV VY VY VY VV VV VV Vv Vv August 5 2012 page 4 of 5 From Sami Liedes Re Fwd Kustannusarvio koskien InfoCaren SIJ Asiakaspalvelu puh 010 309 5555 Avoinna ark klo 9 21 la 9 18 ja su 12 18 VVVV MV Vastaanotamme p ivitt in satoja s hk posteja liit aina alkuper inen viesti vastaukseesi gt gt gt gt Alkuper inen viesti Orig Msg gt Aihe Kustannusarvio koskien InfoCaren ty nroa 3604762 SIJ gt P iv ys Mon 16 Jul 2012 10 08 05 0300 gt L hett j lt pc infocare fi gt gt Vastaanottaja lt partner huolto verkkokauppa com gt gt gt gt gt Huoltoon toimittamassanne laitteessa viitteenne 10927935 sn 2CE1500C2J on vaurio jota takuu ei kata Ty nro 3604762 Korjauksen kustannusarvio on 284 08 Varaosat ty t Palautus ilman korjausta 53 Voitte ilmoittaa toimenpiteist pc infocare fi puh 010 3108100 tai vastaamalla t h n viestiin Odotamme vastausta 5 p iv jonka j lkeen palautamme laitteen ja veloitamme tarkistus ja kuljetuskustannukset Terv InfoCare gt gt gt gt
59. 8 28 AM by moi WendyM agree with all on this subject bought my G60 235 on May 27 2009 on May 31 2009 the screen is now cracked as am being told by HP My son was on the computer at the time playing an online game He touched the screen to point out something and it just went Now my son is 11 yrs old 73lbs and him touching the screen should not make it go Of course HP does not cover it and say damaged it since purchasing it Really Wow wonder how my Dell bought in 2002 has made it so long maybe because they used better products And can tell you there are fingerprints on that screen from where he touches it Really brought it home took it out of the box and sat it on our desk in the living room How could a couple of touches make it go When asked the customer service agent about issues in transit all got was he could not talk to that subject Then how does he know I damaged it Sounds like others are having their screens go without anyone touching it Sounds like HP has an issue with the supplier of the products that make up the LCD s on these models and they need to look into the quality of products they are purchasing and putting in systems with their name on it lt text deleted gt Times are tough these days and you need to sell reliable good products Guess itis time to go back to Dell First and last HP buy Message Edited by WendyM on 06 12 2009 08 28 AM Everyone s Tags x View All 2 Re LCD Issues Options 06 29
60. 9 20 e sis alv vastaanottanut Harri L tietokonehuolto verkkokauppa com Huoltotiimin yhteystiedot Email tietokonehuolto verkkokauppa com Puls 0103095555 tiimi palvelee ark 9 17 Voitte seurata huoltonne tilaa asiakashallinnastamme osoitteessa https secure verkkokauppa com main php path tilinhallinta Reilusti yli puolet palautuksista on aiheettomia tai turhia Suurimmassa osassa tuote ei ole rikki Takuuseen kuulumattomasta huollosta veloitamme voimassa olevan huollon tarkastusmaksun tuote 1047 ja mahdolliset kolmannen osapuolen kulut S ilyt mme tuotetta 3kk noudettavissa T m n j lkeen tuote h vitet n tai myyd n HUOLTORAPORTTI Tilaus 1 26 07 2012 18 12 Asnro Nimi Email sami liedesGiki fi puh SSDS Vikaseloste N ytt n tullut halkeama n ytt avatessa Ty seloste Laite toimiitettu takaisin ilman toimenpiteit Vastaanotetut tuotteet Kpl ID Tuoteseloste Sarjanumero Hinta Toimitettu 1 52676 HP Pavilion dv6 6b45eo 15 6 HD Core i7 2CE1500C27 719 906 2012 05 18 Tilatut tuotteet kpl ID Kuvaus varas ahinta Summa TA STA mmakotuota vakmmelt sa lancteeneme Gate 187 e 000e a 1 33534 Huollon k sittely ja selvittelyveloitus T m 23 20 00 e 20 00 e JE 1 75772 L pp ri akku 0 00 0 00 e 1 84947 Infocare kustannusarvio 49 20 e 49 20 e Verkkokauj ppa TOOENN K ISESTI AINA HALVEMPI w L ADETE Kuitti P iv m r 18 5 2012 1
61. A 11 6 Inch Laptop NEWEST VERSION by danonlaptops ASUS Zenbook UX31E DH72 13 3 Inch Thin and Light Ultrabook Silver by danonlaptops Toshiba Satellite L745D S4220GR by Djembe View More Reviews gt Intel Cherryville SSD Spring 2012 Giveaway by ranjanis gt Intel Cherryville SSD Giveaway 2012 Terms by ranjanis gt Advertise by jdz2287 gt Search And Advanced Search Tutorial by NotebookForums gt Tagging Tutorial by NotebookForums gt Add A New Item Tutorial by NotebookForums gt Image And Video Tutorial by NotebookForums Subscription Tutorial by NotebookForums Messaging Tutorial by NotebookForums View New Articles All Articles Home Reviews Forums Articles My Profile About NotebookForums com Join the Community Advertise 2012 NotebookForums com is powered by Huddler Tech FAQ Support Privacy TOS Site Map 35 HP Support Forum Home Mcat 0 Student Posts 1 Registered 02 12 2012 Message 1 of 2 74 Views Report Inappropriate Content abonesr 0 Student Posts 1 Registered 06 09 2012 Message 2 of 2 15 Views Report Inappropriate Content Blogs Notebook Display Video J the Conve SEARCH HP FORUM Enter search term HIS BOARD v rt First Time Here Che Howto Search Register Post and More SUBSCRIBE why has my screen cracked in my dv7 17 inch Options 02 12 2012 03 42 PM ha
62. Agent Hewlett Packard Company Address XXXX XXXXXXX XXXXXX City amp State Palo Alto CA Zip 94304 1185 HP Customer Service 1 XXX XXX XXXX HP Technical Support 1 XXX XXX XXXX Purchase of HP Pavilion Notebook tx2000 Date of Purchase May 25 2008 Re Violation of Calif Song Beverly Consumer Warranty Act Dear Sir or Madam TAKE NOTICE that this letter constitutes notice that Hewlett Packard is in violation of California s Song Beverly Consumer Warranty Act California Civil Code Section 1790 1795 8 Warranty Act with regard to 1 Breach of Express Warranty crack developed on the display due to defect in materials and workmanship when we tried to turn swivel the display 2 Breach of an Implied Warranty Of fitness For A Particular Purpose we are supposed to be able to write on the display but now we cannot do that due to the cracked screen On May 25 2008 we purchased HP Pavilion Notebook tx2000 from Office Depot fora price of 1079 68 This included Office Depot s Extended warranty for 129 99 which was later returned because we were INCORRECTLY told by the Office Depot salesman that this would cover accidental damage Summary My hp pavilion laptop developed a faint crack right in the middle of the swivel display The computer was fully functional in spite of the crack Howe Expert s An swer Posted by Samuel II 1182 days and 16 hours ago hi file a complaint with the Attorney Generals office c
63. Automatic Additional damage because their part broke don t think HP should accuse anyone before they get their facts straight The laptop is only 7 months old what the F You d think the support people would say that doesn t sound right for a brand new computer to break They normally break the day after your warranty expires Then the Support would help work with you to find a solution rather than bark orders that it s HP s way or the highway Then the replacement part HP uses is switching out the entire top half of the computer display covers webcam etc They change a broken LCD screen at the hinge You re telling me that the warranty doesn t cover replacing 50 of the computer for a non warranty part BS asked if they change the entire half for a bad webcam or microphone They didn t want to dicuss that topic They wanted to return to my problem They have two warranties for the same replacement part and procedure Piss on them Total utter disappointment Re Hp D7 notebook led screen cracked Options 08 13 2010 03 51 AM Glad to hear Im not the only one bought a mini notebook and the screen has cracked once more after they repaired the dam thing last month opened the note book used it closed it and opened it again in the morning and lo and behold the crack was back again This time there telling me its my fault what a load of utter garbage spent 200 00 of my hard earned cash on this fault ridden trash and still cant u
64. CD problem or be willing to swap the unit out since it was only a few days old and shows no signs of damage I knew the chances were slim and I was right Yesterday I got a message and as expected HP simply said 350 to repair this please Before I start talking with HP and Best Buy again I have a few questions I hope someone might be able to help me with 1 IF something besides user damaged caused or contributed to a crack in the LCD screen laptop temperature a manufacturing defect causing uneven pressure around the edge etc how could would that be determined How might those respective problems be ruled out 2 Do HP laptops or others for that matter have g force impact sensors If I caused the break myself and I m not saying it s impossible that I did it would be helpful to know what HP will base that opinion on other than it passed all diagnostic tests so it must be your fault That said please note the following disclaimers 63 eoese oossen essi Notebook Review Keep on top of the latest notebook trends and topics with our newsletters ss Notebook Review Keep on top of the latest notebook trends and topics with our newsletters a No I did not buy the accidental protection plan from Best Buy b I have examined every possible way that I could have damaged the unit and ruled out everything I can remember doing with it c I know that I m pretty much d
65. D OVER and HP REFUSES to acknowledge they have a MANUFACTURING DEFECT HP wantto charge us for a new screen to repair it There are other Blogs out there about the same problem FOUGHT THEM with MY CREDIT CARD COMPANY THEY RETURNED THE PRICE OF THE REPAIR IF YOU BOUGHT YOUR HP NOTEBOOK WITH A CREDIT CARD always a GOOD IDEA the credit card GOES TO BAT FOR YOU If you haven t had it repaired yet DISPUTE THE FULL PRICE OF THE NOTEBOOK The BANKS ARE BIGGER THAN HP 13 Cintia 12 Top Student Posts 13 Registered 08 25 2011 Message 33 of 37 436 Views Report Inappropriate Content traveladventure 1 Honor Student Posts 2 Registered 11 01 2011 Message 34 of 37 430 Views Report Inappropriate Content Cintia 12 Top Student Posts 13 Registered 08 25 2011 Message 35 of 37 424 Views Report Inappropriate Content rob123pw 0 Student Posts 1 Registered 02 21 2012 Message 36 of 37 205 Views Report Inappropriate Content Peggster 12 Top Student Hp D7 notebook led screen cracked Options 11 02 2011 05 21 AM FIGHT THEM WITH THE STORE YOU BOUGHT IT AT AND OR YOUR CREDIT CARD IF YOU USED ONE DID AND GOT MY MONEY BACK MAYBE IF IT HURTS HP S POCKET THEY LL SIT UP AND TAKE NOTICE notebook LCD screen cracked Options 11 02 2011 09 44 AM will dispute the purchase on my American Express card but its been 6 months so am not optimistic about prevailing A new screen can be had
66. LCD Issues 09 18 2009 07 22 PM Options THANK YOU signed this and hope that everyone else will as well 58 1 785 Views Report Inappropriate Content chrisfia 0 Student Posts 1 Registered 12 04 2009 Message 24 of 33 1 527 Views Report Inappropriate Content tbran 4 Honor Student Posts 3 Registered 07 14 2009 Message 25 of 33 1 411 Views Report Inappropriate Content blueeyez42 0 Student Posts 1 Registered 04 21 2010 Message 26 of 33 1 099 Views Report Inappropriate Content Tech Smurfuut3 Tutor Posts 41 Registered 04 07 2010 Message 27 of 33 1 085 Views Report Inappropriate Content Re LCD Issues Options 12 04 2009 08 56 AM We had the same issue Bought the laptop 7 8 months ago and it was working fine Booted up one morning and we had an ink blot in the bottom middle of the screen and over the nexr few days it grew We called HP support and they told us the same thing the LCD damage was done by us by and get this opening and closing the LCD too hard and that it was not covered by warranty which is absurd considering the cost of repairing it is almost as much as we paid for the laptop new lam submitting a compaint to the BBB over this what good is a warranty that does not cover parts of the product and am also going to submit this story to The Consumerist which is a very public place to address such complaints as these urge everyone to do the
67. Other Notebook _CD Issue J he Conversation REGIS Login b SEARCH HP FORUM Enter search term Previous 1 234 Next Ipport First Time Here Check Out Videos on Howto Search Register Post and More er Product SUBSCRIBE Re LCD Issues 09 04 2009 05 12 AM Options Tban Thanks for the Heads up don t know if they look here or even care As before noted the loptop now runs as a desktop It has a 10lb monitor attached to it I m still fighting with MY warranty company via BBB and State insurance dept trying to get them to honor the assurance we purchased still am waiting for their action response to my disputed claim its been 1 month going on two and My warranty thru HP is closinfg In in NOvember I m pretty sure HP is still claiming Customer damage They want me to send it to them as they did on the Phone when talked to them I m fairly sure they ll denied manufactures defect customer damaged and hold my tablet hostage when if do I ll keep ya posted thanks again sorry to hear whats going on hope others don t have the same problem but glad you posted so they ll have a record and maybe they will be upfront enough to contact up in the future and shower HP love and carring service upon us Hmmmmm Everyone s Tags View All 1 Re LCD Issues 09 17 2009 06 37 PM Options I recently purchased a compaq model CQ60 419WM After purchasing it my laptop never left my coffee table One nighti shut it d
68. P PAVILION SEARCH HP FORUM Enter search term t Support First Time Here HP PAVILION G7 1237DX Cracked display 114 views asmerritt 0 Student Posts 1 Registered 01 26 2012 Message 1 of 1 114 Views Report Inappropriate Content HP PAVILION G7 1237DX Cracked display 01 26 2012 06 23 PM w to Search Register Post Login b More SUBSCRIBE Options Opened up laptop to turn iton and when it came on there appeared to be a crack in the screen We did absolutey nothing to cause this and had the laptop for less than a month Notified HP as soon as we saw this and was told we had to send the laptop back to them Did as we were told and sent it back via Fed Ex as HP directed And we are all familiar with how careful Fed Ex is with packages right Heard back from HP today and was basically called a liar by the customer relationship manager we had to have damaged the computer for this to happen She then said screens are not covered by the warranty and it would cost 350 to fix it What We didn t pay that much when we boughtit new Anybody else have issues like this At this point am disgusted with HP and their service or lack of 20 7 HP Support Forum Contact HP Discussion Boards Blogs English HP Support Forum Home Notebook Display Video Join the Conversation REGISTER NOW Already a member PAVILLION NOTEBOOK SCREEN CRACK because YOU MOVED the frame Log in b SEARCH HP FORUM Enter
69. Screen upon ope ning td p 779451 The other day I was OPENING it from a 45 degree angle to the full 90 degree and I heard a small cracking sound and the screen Ainoa ero minun tapaukseenihan tuossa on ett minulla n ytt oli auki 90 astetta ja avasin sit sen 5 10 astetta lis kun n ytt hajosi silmieni edess Kuulemaani nt kuvailisin enemm n vaimeaksi poksahdukseksi kuin murtumisen neksi T m n linkin takaa HP n tukifoorumeilta l ytyy kymmeni kuvauksia lis vastaavanlaisista n ytt jen spontaaneista hajoamisista koskien sek dv6 a joka on minun tuotteeni malli ett dv7 aa http h30434 www3 hp com t5 Notebook Display and Video Hp D7 notebook led scre en cracked td p 259971 L ytyy my s muutama kertomus jossa HP on huoltanut laitteen takuuseen t m n tapahduttua kun niille on vilautettu noita HP n foorumeita August 5 2012 page 1 of 5 From Sami Liedes Re Fwd Kustannusarvio koskien InfoCaren SIJ http h30434 www3 hp com t5 Notebook Display and Video D7 cracked screen probl ems m p 565255 highlight true M21054 http reviews cnet com laptops hp pavilion dv7t guad 4864 3121 7 34849694 1 ht ml Ja n it sivuja riitt enemm nkin sek HP n tukifoorumeilla ett muualla verkossa Olen varma ett n m riitt v t ainakin osoittamaan ett kuvaamani kaltainen hajoaminen HP n l pp rien tapauksessa on t ysin mahdollista http h30434 www3 hp com t5 Notebook Displa
70. Service Reps twice hung Up hoping to get someone whom Spoke smoother English With A little easier accent so Today i went online explain the dance hp claimed it was physical damage We had to have drop it really REALLY hard My Friend online at Hp Kason Stated and hafta pony up for repairs After reading All the post on other sites along with this hp forum It appears to me there maybe a manufacturing Design issue with the case not being properly insulated from the hinge force of the lower glass Glass maybe chipped during cutting phase and cracxks when even moderate closure pressure operates the opening and closing of this unit Hp Put Me on the disatisfied line got allot of Hp stuff hoping they d Be nice and hook me up if this is a manufacturing problem like Hp Always bought HP But I m waffling a bit concerned about it Everyone s Tags View All 1 Re LCD Issues Options 08 11 2009 09 12 AM K sorry for the confusing rant Clarifaction time bought through another party bought accidential damage policy thru them Hp not involved other than its their baby the g60 120us bought could not get help thru another source without them inserting their out as claiming customer damage with what feel was a bad design which actually caused the Icd screen to crack and attempt for hp to assistin replacing the screen Throughout reading post on Via Web sites including HP s noticed that quite a few people seem to h
71. Snitch Quote Originally Posted by cooperdisciple 5 I don t doubt this for a second That computer has been to the repair shop and back a few times 3 hard drive crashes optical drive broken clicker broken in 1 year My guess is something happened to it in transport at the repair shop and it took a while for the crack to manifest itself It rarely leaves my friends desk so I don t doubt him too much Join Date Jul 2006 Posts 1 274 Dv6t Nope MBP 13 Rep Power 20 MM o D 12 21 2010 11 00 AM 413 permalink bim72 5 Re LCD Screen Cracked on 3 day old G62 144DX 69 Notebook Review Keep on top of the latest notebook trends and topics with our newsletters Notebook Review Keep on top of the latest notebook trends and topics with our newsletters NEW NBR STYLE af Newbie Join Date Dec 2010 Posts 1 Rep Power OM Bought the same lap top from Best Buy as well in mid dec 2010 lasted 5 days Then the screen cracked toke laptop back to Best Buy with the same result no help except to help me buy another laptop Said it was my fault and that it wasn t worth fixen it only 5 days old not worth fixen There was no marks on the screen or laptop it is perfect I did the same had it for 5 days toke to a freinds house opend it up and Ooo no I m still searching the web for more post like this before going to HPS o M 03 29 2011 01 46 AM
72. WHILE he was using it Which doesn t really make sense http h30434 www3 hp com t5 Notebook Display and Video LCD cracks S0S td p 318 536 http www cnet com laptops hp pavilion dv7 3165dx 4852 3121_7 33970190 2 html I have read numerous post where people say the screen cracks up by itself It happened to me and I am so so so disappointed 11 never buy an HP again http h30434 www3 hp com t5 Notebook Display and Video screen m p 135406 http h30434 www3 hp com t5 Notebook Display and Video HP PAVILION G7 1237DX C racked display m p 1227215 http h30434 www3 hp com t5 Notebook Hardware Overheating causing cracks in th e screen m p 359733 http h30434 www3 hp com t5 Notebook Display and Video dm4 screen cracked not happy with HP support m p 603001 http h30434 www3 hp com t5 Notebook Display and Video PAVILLION NOTEBOOK SCRE EN CRACK because YOU MOVED the frame m p 850931 highlight true M28225 Anyone ELSE have theiir PAVILLION NOTEBOOK SCREEN CRACK at the frame while at your desk My HP PAVILION DV7 4190 is UNDER WARRANTY and they are making me pay for USER ACCIDENTAL BRAKAGE The darn thing is SO CHEAPLY MADE that at the frame of the LCD screen IT CRACKS if you use the rubber bumoer on the side to move the Notebook screen lid after opening it http h30434 www3 hp com t5 Notebook Display and Video Pavilion DV6 3006TX 7 m onths old cracked screen without visible m p 311446 highlight true M15109 http
73. acked because it was manufactured poorly HP is not the only one having this ridiculous ding unless customers buy some sort of extended warranty You can replace the screen yourself getting a good used 2nd hand a 20 minutes job for 1 3 or less of what HP wants cheers offline Joined 3 2006 557 Posts 5 N Reviews 11 Reply post 140f 15 Luckily sort of HP just called me and said that they ll take 50 off making it a 200 dollar repair don t know if should accept because don t think an LCD replacement could get much cheaper than that Could it offiine Joined 11 2010 Posts 3 Reply post 15 of 15 Quote Originally Posted by Phobophobia p Luckily sort of HP just called me and said that they ll take 50 off making it a 200 dollar repair don t know if I should accept because dont think an LCD replacement could get much cheaper than that Could it It could be cheaper but it is not worth the hassle one never knows what else can go wrong when you take the screen apart especially your first time offline Take the offer and make sure that they extend the warranty for you Joined 3 2006 Posts 55 557 cheers Reviews 11 Reply Start a New Thread Subscribe Search This Thread Forum Nav HP Compag and Voodoo Notebooks Y Go All Forums New Posts Forums Return Home Notebook Manufacturers HP Compaq and Voodoo Notebook Forums HP Compaq and Vo
74. al space to explore it Zk Everyone s Tags x View All 1 Re Hp D7 notebook led screen cracked Edited Options 08 31 2011 06 03 AM last edited on 08 31 2011 08 15 AM by MODI SunshineF Zk You are correct in that AM taking this to a different forum The Miami Herald contacted me about posting all the details of the experience on their TECH TUESDAY page They need to EXPOSED for all their shoddy manufacturing and then having the NERVE to tell many customers notjust me that their Warranty does not cover if their crappy made computer does not hold up to normal use Content Removed Thanks C REPLY Re Hp D7 notebook led screen cracked Options 08 31 2011 09 46 AM Good luck Please keep us informed if you can 10 Posts 3 Registered 03 16 2011 Message 27 of 37 598 Views Report Inappropriate Content Peggster 12 Top Student Posts 13 Registered 09 03 2011 Message 28 of 37 549 Views Report Inappropriate Content Cintia 12 Top Student Posts 13 Registered 08 25 2011 Message 29 of 37 546 Views Report Inappropriate Content Peggster 2 Top Student Posts 13 Registered 09 03 2011 Message 30 of 37 522 Views Report Inappropriate Content Notall of us read the MH Zk Wish I d read up on HP BEFORE PURCHASING have same Options issue 10 04 2011 09 38 AM Laptop under warranty screen goes funky Sent for repair told not covered by warranty as it was an internal
75. am vearry pickie on my electronics see i really like it becouse of how thin and light waight it is and i love the it looks to it but when i got this hp latop for a presinti was happy but i wanted apple but when i opend the packege i nearly freeked love it it has a expensive look to it and it looks better than a mac to me and i am so happy and itis vearry fast to would recemend this to every buddy i defintly love my laptop I would recommend this to a friend 1 outof 7 found this review helpful Share this review 26 gaebler com RESOURCES FOR Home Get Started Promotion Sales amp Service Operations Finance Franchising Technology ENTREPRENEURS August 4 2012 Search Home gt Sales and Service gt Customer Service Artides gt Customer Service Advice gt HP Sucks But We Can Learn From Them For Entrepreneurs HP Laptops are Lemons HP Sucks But We Can Learn From Them HP has poor customer service HP laptops stink I will never buy from HP again But enough about me What can we entrepreneurs leam from HP s mistakes about the importance of not having terrible customer service Plenty HP sucks They really don t get it and as entrepreneurs all we can dois learn from their mistakes article continues below If you are doing business these days you have to recognize that the world has changed As consumers we expect good customer service If we don t get it we don t just forgive and forget We ne
76. anel When you close the lid the weight of the LCD screen is sufficient to cause impact with the keys to the screen This happened to my friend today The crack occurred between the 4 5 keys They must know of this flaw but they stonewall their customers will write to the Federal Trade Commission Fight back people Re Hp D7 notebook led screen cracked Options 03 16 2011 03 46 PM agree that it s probably a design flaw but think it goes deeper than that both the problem and the stonewalling I have a dv9000 17 have always been careful to open the case from both corners to prevent torsional stress on the display and when it travels it gets the royal protective treatment After a not very long while noticed little bits of black plastic on my desk provenance unknown Not too long after that the left side hinge of the case froze with the display in the open position called HP customer support about and they opened a trouble ticket A month or so later called again about my no longer so portable computer All you clever or experienced lusers know what came next no idea no records you bought it you deal with it They did open another trouble ticket Hooray took the failed hinge out but it meant being extra careful with opening closing the case The screws had been wrenched out of the main plastic structure of the case A couple of months ago noticed suspicious crumbs on my desk again As a prophylactic mea
77. avatessa My skin n yt n kuumeneminen mainittiin selityksen joka kuulostaa mahdolliselta koska kone tosiaan oli p ll hajotessaan ja koska n yt n kirkkaus oli maksimissa koska en ole saanut sen himment mist toimimaan Linuxissa Selv stik n en kuitenkaan ole ainoa jolle n in on k ynyt Esimerkiksi t st ketjusta l ytyy kymmeni kertomuksia HP Pavilion dv7 n jossa n ytt isi netin perusteella oleva sama n ytt kuin dv6 ssa hajoamisesta juuri t ll tavalla http h30434 www3 hp com t5 Notebook Display and Video Hp D7 notebook led scre en cracked td p 259971 T ss valikoituja lainauksia My daughter was using it set it down ran downstairs came back up opened it up and it was cracked the SCREEN CRACKS under slight pressure just by adjusting the vertical degree of the lid or closing and opening There is PLENTY of DOCUMENTATION here and in other BLOGS regarding HP and their problems with laptop screen cracking to support the DISPUTE Ymm rr n kyll skeptisyytenne Min kin olisin skeptinen jos en olisi itse n hnyt t m n tapahtuvan Toivottavasti edell mainitut muiden ihmisten vastaavat kokemukset vahvistavat kertomustani Sami 12 7 2012 16 43 Sami Liedes kirjoitti gt On Thu Jul 12 2012 at 04 22 08PM 0300 Tietokonehuolto wrote gt gt 0lemme tutkineet n yt n ja todenneet ett saranan tiukkuus n yt n VO Vv Vv v August 5 2012 page 1 of 2 From Sami Liedes Re T
78. ave simular faults with the Icd screen at the same or similar locations It s a web like crack that has started at the lower screen behind the cover halfway between the hp logo and end side of the cover and runs upward diagonally seem guite compelling to myself that allot of these screens have crack within the same area Not randomly in variously different areas so guess we all hit the tablet in exactly the same place on purpose Please 56 tbran 1 Honor Student Posts 3 Registered 07 14 2009 Message 20 of 33 2 256 Views Report Inappropriate Content Re LCD Issues Options 09 03 2009 01 03 PM guess get to join this club My 4 month old Compaq CQ60 215DxX started developing lines in the upper half of the screen and quickly spread lower Finally booted the laptop to find no coherent images at all just colorful noise that kinda resembled a kaleidoscope HP support started out ok they sent me the box and 2nd day fedex Then it went bad noticed the online status of my claim changed to Out of Warranty Upon calling HP they informed me that the screen was cracked and that they werent going to cover the repair The laptop sat on my desk it s entire 100 day life It is in showroom perfect condition was and am seeing stars at the ridiculousness that did something wrong that must have caused this The HP tech told me we have photos of the crack asked them to email them to me The picture is not of a crack at all
79. book Intel Core i5 i5 2430M 2 40 GHz This product is no longer available Continue shopping at Best Buy HP Pavilion dm4 2180us OE374UA 14 LED Notebook Intel Core i5 15 2430M 2 40 GHz Model dm4 2180us QE374UA SKU 3822842 UPC 886112175818 Mobile solutions for your digital life HP Pavilion notebooks help you discover create and enjoy multimedia experiences at work and play Average Customer Rating 2 2 out of 5 5 Reviews 20 of reviewers would recommend this product to a friend 1 out of 5 Customer Reviews for HP Pavilion dm4 2180us QE374UA 14 LED 2430M 2 40 GHz HP sucks ve 717 1 0 Posted by Anonymous from Los Angeles CA on 01 17 2012 What s great about it Nothing What s not so great Everything bought a hp pavilion and breaks within the first 3 months just don t buy it its not worth your time No would not recommend this to a friend 1 out of 4 found this review helpful Share this review Notebook Intel Core i5 i5 Date Newest Value for Price Display Performance Convenience Review 2 for HP Pavilion dm4 2180us QE374UA 14 LED Notebook Intel Core i5 i5 2430M 2 40 GHz not worth the money 1 0 Posted by CarJay from Albuquerque NM on 01 02 2012 What s great about it ease of use 24 Value for Price 1 0 1 0 1 0 1 0 Portable Video Accessories TV amp Home Theater Video Games MOST POPULAR PRODUCTS HP 17 3 Pavilion Laptop 8GB Memory 750GB
80. book PC Questions LCD Issues m p 48682 h ighlight true M2117 http h30434 www3 hp com t5 Notebook Display and Video HP Pavilion dm4 1060us Notebook PC Screen issue image provided m p 306213 highlight true M14916 http h30434 www3 hp com t5 Notebook Display and Video IN DESPERATE NEED OF AD VICE m p 513261 highlight true M19932 http reviews cnet com laptops hp pavilion g4 1215dx 4864 3121_7 35026236 2 ht ml Don t buy this or any HP Product The rep stated that they do not cover damage under their warranty regardless of the cause I argued that this was a manufacturer defect otherwise it would never have cracked under normal usage http www gaebler com HP Sucks htm I really dislike HP Me and my Fiance both bought HP laptops and they both magically got cracks somewhere in the screen a really small crack that no one but HP can see and the screen strated to mirror itself we had our computers for less then 6 months and they both did this both of them also where one laptop desks and we never opened or closed them so how did the screen crack all they could tell me was that i should have gotten the other warrenty that cost 98 dollars August 5 2012 page 3 of 5 From Sami Liedes Re Fwd Kustannusarvio koskien InfoCaren SIJ http reviews bestbuy com 3545 3822842 hp pavilion dm4 2180us ge374ua 14 led n otebook intel core i5 i5 2430m 2 40 ghz reviews reviews htm I bought this laptop in August 2010 w
81. classroom through an LCD projector After 40 minutes on the phone was told of two options could pay 398 00 to get the screen repaired or visit the HP website where they currently have some special promotions on new laptops am so furious As a teacher neither one of those options is financially possible for me In fact just barely finished paying for this piece of junk asked the person on the phone who else in the company could talk to He refused to transfer me to his supervisor and would not provide the name or phone number to anyone else who could possibly help According to the HP website they put customers first earn customer respect and loyalty and fulfill their responsibility to society HOW lask The person on the phone would not even recognize the fact that this forum exists and that this is a widespread problem He diagnosed my problem as being a cracked screen although he could not provide an answer as to how a computer that is treated very gently and does not get moved gets a cracked screen Does anyone know of any other options certainly will NEVER buy another HP product really need some help and the profit minded HP people certainly don t seem to care Solved Go to Solution Re screen Options 10 11 2009 09 06 AM Cracked screen Nota defective motherboard If you were to list the top ten concerns with laptops motherboards would be 1 6 Gre screen Options 10 12 2009 07 53 AM Hi Jennifer Se
82. d 06 29 2009 Message 17 of 33 2 447 Views Report Inappropriate Content Ilmram 1 Honor Student Posts 4 Registered 08 11 2009 Message 18 of 33 2 390 Views Report Inappropriate Content Ilmram 1 Honor Student Posts 4 Registered 08 11 2009 Message 19 of 33 2 373 Views Report Inappropriate Content the credit HP was again suggesting that accidental coverage should have been purchased suggested that HP should state that LCD is not covered by warranty as that is what they are doing in practice My LCD problem was pencil thin lines approx 1 long that feel were pixel loss and not a crack as others describe or pictured Everyone s Tags View All 1 Re LCD Issues Options 08 11 2009 07 35 AM called HP Today About How MY Wife and had purchased my daughter a Hp G60 120us For her Xmas On 11 08 at Circuit City with Advantage Protection Plan they went belly up 12 08 called The assurance carrier twice today waited 20 minutes in a queue line each time and was disconected so now i m online in a queue line that counted down from 10 for an additional 30 minutes now I ve been next in line for 10 minutes to be told via GotoAssit Queue status that there are no representaives available try again and again did incident work order 13751774 for Ashleigh called their plan 1 800 555 4614 for repair of laptop accidental damage to screen Daughter claim She only opened it and it was there when she tur
83. d a really expensive lesson Please let me know if anyone gets a response from HP because they have not replied to any of my complaints guess a part that probably costs them about 50 to make means more then a customer Except for you Yours wont be covered by normal warranty as you know because there is a physical crack in the LCD Right where you grab it to open and close it Message Edited by samschilling on 07 05 2009 05 41 PM Everyone s Tags View All 1 Previous 234 Next 53 Notebook HP Support Forum Home TOPIC OPTIONS LCD Issues 5163 views HPscrewedme 12 Top Student Posts 6 Registered 06 29 2009 Message 11 of 33 2 537 Views Report Inappropriate Content samschilling all 7 Master s Graduate Posts 524 Registered 03 20 2009 Message 12 of 33 2 533 Views Report Inappropriate Content HPscrewedme 12 Top Student Other Notebook LCD Issue J he Conversation e Login b SEARCH HP FORUM Enter search term 3 v Previous 1 234 Next Dr ct Support First Time Here C ut Videos or w to Search Register Post and More SUBSCRIBE Re LCD Issues Options 07 05 2009 06 38 PM Samschilling wrote The HP techs are confused They are under the impression that the issues with your screens are accidental damage You just need to call them back and inform them that the issue is not damage related was on the phone with HP when they said it was CID Customer
84. den takuuvaihto kest yleens pidemp n jos tuote tarvitsee erikseen l hett maahantuojalle tai valmistajille Vastaanotetut tuotteet Kpl ID Tuoteseloste Sarjanumero Hinta Toimitettu 1 52676 HP Pavilion dv6 6b45eo 15 6 HD Core i7 2CE1500C2J 719 90e 2012 05 18 Tilatut tuotteet Kpl ID Tuoteseloste Hinta 1 8679 Huoltotuote takuuhuoltoon l hett m nne 0 00e 1 75772 L pp ri akku 0 00e Vikaseloste N ytt n tullut halkeama n ytt avatessa Tyoseloste Yst v llisin terveisin Verkkokauppa com huoltotiimi puh 0103095555 August 5 2012 page 1 of 2 From tietokonehuolto verkkokauppa com Huoltotapauksenne on otettu vastaan 10927935 Verkkokauppa com J tk saaren megamyym l Tyynenmerenkatu 11 00220 Helsinki myynti puh 010 309 5555 ark klo 9 21 la 9 18 su 12 18 August 5 2012 page 2 of 2 Date Thu 12 Jul 2012 16 22 08 0300 To sami liedesOiki fi From Tietokonehuolto lt huolto4 verkkokauppa com gt Subject Tilauksestanne 10927935 Hyva asiakkaamme Olemme tutkineet n yt n ja todenneet ett saranan tiukkuus n yt n avaaminen ei pysty aiheuttamaan t ll ist Emme ole koskaan aikasemmin n hneet tapausta jossa n ytt halkeasi itsest n ilman painetta N yt n vaurio n ytt silt ett laite on ollut ollut kovassa puristuksessa tai jonkin painavan asian alla Mik li ette ole tyytyv inen p t kseemme voimme toimittaa laitteen HP n valtuut
85. dm4 Huoltoliike ei n yt edes kiist neen vahingon syntyneen yll kuvaamallani tavalla Huoltoliikkeen kannanotto asiaan on N ytt fyysisesti rikki ei mene takuuseen InfoCare korjaus ja kustan nusarvio liitteen Huoltoliike ei ilmeisestik n ole edes yritt nyt etsi merkkej siit ett n ytt olisi vioittunut iskusta tai muun rajun kohtelun seurauksena Toisin kuin huoltoliike n yt t olettavan kaikkia n yt n fyysisi vikoja ei voi kategorisesti rajata takuun tai virhevastuun ulkopuolelle niiden syntytavasta riippumatta Tietokone ja sen n ytt ovat ulkoisesti arvioiden t ysin virheett m ss kunnossa eik niiss ole mit n merkkej niiden huolimattomasta k sittelyst N yt n t m n tyyppinen hajoaminen on tyyppivika HP n tukifoorumeilla on t m n ja sisarmallien n ytt jen juuri t m n kaltaisesta hajoamisesta kymmeni ellei jopa satoja kertomuksia Suurin osa kertomuksista n ytt isi koskevan isompi n ytt ist dv7 sisarmallia joka lienee suositumpi merkitt v ss osassa kommenteista kuitenkin kerrotaan my s t m n riidan kohteena olevan dv6 mallin hajoamisesta Tukifoorumeilta l y tyy muun muassa t llaisia kertomuksia kyseiset www sivut tulostettuna liitteess A haettu 16 7 2012 The other day I was OPENING it from a 45 degree angle to the full 90 degree and I tulostettuna liite A sivu 16 I have a Pavilion dv7 tx4050 17 inch notebook that is about 2
86. e LCD and repair of the screen can cost almost as much as the laptop did to begin with HP s customer service while dealing with this problem is horrible they give you the run around and can be extremely rude and then tell you it was customer induced damage HP needs to have a recall on these models or refund customers the money they have spent fixing these problems The rectangular shape of the wide screen is just not strong enough to withstand even the small pressure applied from opening the cover which would be normal wear and tear Previous 1 234 Next 60 Contact HP HP Support Forum Home TOPIC OPTIONS LCD Issues 5163 views brightpinkshado 1 Honor Student Posts 2 Registered 04 22 2010 Message 31 of 33 395 Views Report Inappropriate Content Dngrsone 4 Honor Student 2 e a Posts 5 Registered 08 14 2010 Message 32 of 33 239 Views Report Inappropriate Content thenudehamster 4 Honor Student Notebook Other Notebook CD Issue J he Conversation REGIS emt Login b SEARCH HP FORUM Enter search term SB v Previous 1 234 Next Ipport First Time Here Check Out Videos on Howto Search Register Post and More er Product SUBSCRIBE Re LCD Issues 04 28 2010 07 50 AM Options My understanding is people who have replaced the screens themselves have found that there is nothing insulating the screen from the casing I m a computer tech I m aware that LCD S don t crack th
87. e and support this cause by copying the allowing code and adding it to a page on your website lt HP Sucks Link gt lt b gt lt a href http www gaebler com hp sucks htm title HP Sucks gt HP Sucks lt a gt lt b gt lt br gt HP laptops suck according to this guy He says don t buy HP laptops It s an interesting read lt br gt lt HP Sucks Link gt p s s I didn t start this HP started this Related Articles Want to learn more about this topic If so you will enjoy these articles Media Kits Magazine Advertising A Primer Conversation Board We ve moved all the comments here HP Sucks comments Feel free to add new comments here 27 John 11 8 2009 My experiance with HP Compag Laptops was similar to yours I have had many Dell machines and they have all been very maintainable Even to the point where I have changed keyboards screens or chassis on the units the repairs have been easy and the machines have gone on for years of service Not so with the HP machines So few survive that spare parts are not available and the spares have the same faults as the one needing repair I cut my losses and tossed the machine after 3 years My six year old dell still runs strong JDD ska 1 12 2010 I had the same issue my Dv4t laptop Icd screen got a thin line at the bottom always blinking and HP is rejected to repair it under warranty I am VOTE planning to sue them under California lemon Law
88. een problems 197 views kebishop31 0 Student Posts 2 Registered 03 11 2011 Message 1 of 3 197 Views Report Inappropriate Content Leadlung 4 Honor Student Posts 2 Registered 03 25 2011 Message 2 of 3 133 Views Report Inappropriate Content LaptopScreenOnl 0 Student A Posts 4 Registered 06 24 2012 Message 3 of 3 15 Views Login b SEARCH HP FORUM Enter search term S BOARD v t Support First Time Here w to Search Register Post and More SUBSCRIBE D7 cracked screen problems Options 03 11 2011 07 15 PM This is a design flaw of the notebook There are no rubber supports at the base of the LCD panel When you close the lid the weight of the LCD screen is sufficient to cause impact with the keys to the screen This happened to my friend today The crack occurred between the 4 5 keys They must know of this flaw but they stonewall their customers will write to the Federal Trade Commission Fight back people Re D7 cracked screen problems Edited Options 03 26 2011 06 20 AM last edited on 03 26 2011 08 40 AM by MOD SunshineF Just last night after three hours 3 agents a supervisor Content Edited actually made some headway with HP merely opened my notebook for normal use heard a cracking sound and when looked at the screen it was cracked from the left edge all the way down diagonally to where the C is on the Compaq logo The first agent accused me of operator error or
89. elp the customer after they have spend their hard earned money on some bleep HP product Anyways did you get any solution that helped you out of this mess Please let me know Thanks Sunil 40 HP Pavilion g4 1215dx User Reviews Compare Average User Rating Rating Breakdown KKkKAKK 5star 0 2 user reviews Astar 1 My rating 3star 0 IOI ae 0 1 star gt 1 you have not rated this yet Results 2 of 2 Don t buy this or any HP Product Sok kko on February 17 2012 by colinmichaud Pros Inexpensive Cons Poor quality amp Even Worse Warranty Service Summary am having problems with warranty coverage of my HP Pavilion G4 notebook computer sent it to their service center about a week ago under warranty for an internal crack in the display that began showing up less than 2 months after purchased it new from Best Buy The crack spread and made it impossible to read the display The computer was never mishandled dropped picked up by the screen or anything else unusual however just received a call from HP Customer Relationship stating that they would not repair my computer under warranty and that they want to charge me 352 86 to repair the display which is within a few dollars of what purchased the notebook new for 7 months ago The rep stated that they do not cover damage under their warranty regardless of the cause argued that this was a manufacturer defect otherwise it would
90. emed to be prominent As is the black color had leaked out from the cracks in the screen The screen also had a lot of white areas on it along with multi colored vertical lines Top 1 inch on the screen seems to be untouched and could see part of the original desktop background Now of course panicked and told my wife that our 2 year young toddler must have jumped on it and hence the screen is shattered But my wife an artist said as always had no appreciation for art and this was nothing but an artwork that has takaen over our desktop She also claimed that while the update for IE 8 0 was going on last night she had seen the same screen So it couldnt have been our son s doing Now have connected an external Icd monitor and it works fine am assuming this means that the graphics card and the driver is working fine Then restored the laptop back to a restore point before the IE 8 0 updates This didnt solve anything except restoring it back to what it was to IE 7 0 lam of course certin that the LCD screen is broken in several places My wife is still adamant that our son didnt go near the laptop and that something did while updated the IE 8 0 caused this problem PLEASE HELP TELL me what should do PLEASE TELL ME THE LCD is fine and its just a software problem and need to update the drivers of the GeForce NDIVIA hope my wife is right because then it means dont have to spend money and its just a software problem
91. ems to be an issue with the LCD display it self When did the warranty run out When did you purchase the unit You can Speak with customer relations again they can be contacted only by calling tech support Only they ll be conference the call 39 09 30 2009 Message 3 of 4 1 917 Views Report Inappropriate Content sunil1234 0 Student Posts 1 Registered 11 26 2009 Message 4 of 4 1 690 Views Report Inappropriate Content Have you ever called Tech Support and reported this issue earlier if you have already reported the issue earlier even if the unitis Out of warranty itis still eligible for warranty repair Along with the issue if you can also add the Product and OS it will help us to serve you better Attempts may fail But don t fail to attempt Re cracked Laptop screen Options 11 26 2009 01 02 PM Hi Jennifer What was the sloution you found for this problem lam also having the same problem My laptop started to have some black spots and it kept on growing bigger until one days the left side of my screen became completely black My laptop is still under warranty but they wont help me on this Even the way the customer care person speaks was disgusting was so mad after talking to the HP support center i felt like throwing the Laptop out of the window was thinking why did i buy HP i ll also never buy HP again They just say that they have the best customer care award winning support etc etc but never h
92. emselves But the fact is nothing out of the norm was done with the screen It was opened and closed that was the extent of it Like jessica said it seems to be a manufacturing issue My question was simply Has anyone seen this issue in the G 71 model Re LCD Issues 11 18 2010 07 06 PM Options I have a three month old G72 with this problem My wife and daughter were watching videos on the laptop when the display ruptured in the lower left corner Neither was within three feet of the machine when this thumb sized black spot appeared on the screen contacted HP though online chat and by the time they were done running me through their stupid binder had a crack running through the screen and now the entire upper left corner is completely out HP senta box took one look and told me it was accidental damage even after told them what happened Damage sometimes takes time to manifest itself The G72 is so bleep new they wanted 435 to replace the LCD panel I just spent 539 for a refurb out the door at Best Buy and they have no return value assigned to these units so couldn t use it as a turn in for a replacement laptop So have a full set of spares for my wife s new laptop except of course the display will bide my time hoping HP will realize that there is an actual problem and start replacing these panels or will wait until the warranty expires and the price of replacement panels gets reasonable
93. en closed it That would probably have been ok but then the cat sat on it Anyway my pointis it s not that hard to Posts 1 Registered replace the display and they can be bought online for about 100 Not cheap know but cheaper than a new laptop If you doubt you 05 24 2010 can do it there are some great tutorials on youtube that tell you exactly how Good luck Message 19 of 37 916 Views Report Inappropriate Content REPLY iboi N Re Hp D7 notebook led screen cracked Edited Options Honor Student 05 04 2011 07 35 AM last edited on 05 16 2011 06 25 PM Ne YES HAVE THE EXACT SAME PROBLEM AND WAS TOLD THE SAME THING Posts 2 Registered 05 04 2011 Message 20 of 37 861 Views Report Inappropriate Content REPLY Previous 1 234 Next above are the pers pation t The opinions HP Support Forum Home TOPIC OPTIONS Notebook Display Video 4p D7 notebook led screen cracked J he Conversation Login b SEARCH HP FORUM Enter search term Previous 1 234 Next ct Support First Time Here C w to Search Register Post and More SUBSCRIBE Hp D7 notebook led screen cracked 6891 views REPLY Albertauser 0 Student K Posts 2 Registered 05 13 2011 Message 21 of 37 739 Views Report Inappropriate Content Albertauser 0 Student Posts 2 Registered 05 13 2011 Message 22 of 37 733 Views Report Inappropriate Content zman4021 0 Stude
94. essage 2 of 2 128 Views Report Inappropriate Content Login b SEARCH HP FORUM Enter search term THIS B v oduct Support First Time Here Check Out V dow to Search Register Post and More SUBSCRIBE IN DESPERATE NEED OF ADVICE opion 02 06 2011 05 47 PM on black friday nov 26 2010 i waited at the office depo line for 6 hours just to be able to purchase my hp pravillion dm4 1162 laptop the problem is 2 weeks ago after disconnecting the hdmi cable from the laptop i heard a little glitching sound and then i noticed the screen is cracked now dont get me wrong have never dropped this baby before and the physical glass on the outside of the Icd screen is not cracked and is in one piece it is something behind that glass that is cracked leaving black blotches throughout the screen i sent the laptop in to hp for them to look at and they determined that is is a broken Icd line however the problem is that even though my laptop is less than 3 months old and is still under warranty the warranty does not cover fixing the this problem if i want to get it fixed i would have to cough up another 435 82 which is rediculous since the laptop itself cost me around 600 Anyways i just told them to ship it back to me but now i am stuck with a broken laptop i feel ripped off of 600 bucks and wish i knew what else to do anyways any advice on my situation would help thanks Re IN DESPERATE NEED OF ADVICE Options 02 06 2011 07 22 PM Hi Le
95. etely repaired laptop I will sue in small claims court I will update this site with my progress Questions Comments Tips and Advice Posted by Email not displayed en My Ouestion Comment or Tip Please enter Security Code shown below VA Problem Viewing Image Load New Code A naa aa alasi onm 29 w Add me to the saepier com newsletter Post my comment All comments will be reviewed and will be posted at the discretion of Gaebler com Additional Resources for Entrepreneurs Search Engine Marketing Social Marketing Optimization Business Forms Business in the Jungle Business in Fiction Negotiating Radio Ad Costs News paper Advertising Rates City Specific Resources for Entrepreneurs Small Business Insurance Global Entrepreneurship China amp Entrepreneurs Copyright 2001 2011 Gaebler Ventures All rights reserved Site Map About Us Terms of Use Contact Us Franchise Directory Entrepreneurial Resources Small Business News Gaebler France Gaebler Mexico Gaebler Philippines Gaebler Czech Republic Gaebler Germany Gaebler China 30 Search Forums Reviews Guides amp more Search Advanced Search username or email password Login Remember Me or Connect with Facebook NotebookForums com gt Forums gt Notebook Manufacturers gt HP Compaq and Voodoo Notebook Forums gt HP Compaq a
96. even drop it or anything just opened up my laptop and it was cracked It felt smooth to the touch but there was rainbow streaks across the screen just shipped it off the HP but judging by your comments I ll be charged a ridiculous amount This is absolutely ridiculous since it was obviously poorly made Good luck in pounding them Hope HP sorted out for you at no cost Did you happen to take some pics of the outside Just to cover your track that there is no mark caused by drop bump etc cheers B Reply post 12 of 15 Quote Originally Posted by qhn m Good luck in pounding them Hope HP sorted out for you at no cost Did you happen to take some pics of the outside Just to cover your track that there is no mark caused by drop bump etc cheers didn t think of taking pictures sent it off to the Repair Center a few days ago They actually left me a voicemail today saying The cracked screen isn t covered by the one year warranty so we re charging you 450 dollars Absolutely ridiculous considering the screen cracked because it was manufactured poorly Reply post 13 of 15 Quote Originally Posted by Phobophobia didn t think of taking pictures sent it off to the Repair Center a few days ago They actually left me a voicemail today saying The cracked screen isn t covered by the one year warranty so we re 33 charging you 450 dollars Absolutely ridiculous considering the screen cr
97. eview helpful Share this review Review 3 for HP Pavilion dm4 2180us QE374UA 14 LED Notebook Intel Core i5 i5 2430M 2 40 GHz Excellent laptop for 1 5 years LT 3 0 Posted by lauseb from AL on 12 10 2011 What s not so great Crashed after 1 5 yrs of use Lid scratches easily Value for Price really loved this laptop purchased it for school It had a bright display and itis perfect to take anywhere since it is not too heavy Working on this laptop was a breeze the processor was super Display fast and it worked seamlessly during video conferencing and presentations Its design is sleek It was an excellent workhorse but also fun to use in my off time So for all of that it was a 5 star Performance computer honestly can t think of anything that didn t like about it However as of yesterday the motherboard completely crashed and would need to be replaced Convenience really babied this laptop because wanted it to last There were no warning signs all of a sudden it just would not turn on other problems were ruled out I m disappointed because really loved this laptop will probably go with a different brand next time In the interest of being completely clear the model of my HP laptop was dm4 1065dx It slightly varies from the model number you see for this laptop but it has all the same specs give it 5 stars for being an excellent laptop and it loses 2 stars for being quite short lived It retained
98. f 37 6 368 Views Report Inappropriate Content fishwish 4 Honor Student Posts 5 Registered 08 06 2010 Message 9 of 37 6 179 Views Report Inappropriate Content eji264 0 Student 5 ia Posts 1 Registered 08 13 2010 Re Hp D7 notebook led screen appears to be cracked Options 07 23 2010 10 33 AM I have had my DV7 for about 40days and can be added to the list of disgruntled customers have always brought compaq which usually lasts 3 4yrs before problems arise My screen appeared to be cracked without any physical damage plugged the computer into another monitor to pull all the information off the hard drive before it was sent to HP for repair The external monitor fizzled and does not work now either So how can this cracked screen issue be my problem when this computer burned up another monitor It seems to me that it is a default that HP does not own up to CLASS ACTION SUIT needs to be planned and executed anyone that wants to start it count me in can buy another computer for 420 00 which is what they quoted me for the repair of the monitor VERY UNHAPPY CUSTOMER Re Hp D7 notebook led screen cracked Options 07 31 2010 02 15 PM My screen also cracked by shear act of God like yours It worked 2 hours earlier and went to open and turn it on noticed a crack at a 45 degree angle in the top left corner about 3 inches from the corner in both directions Hp support was a joke They accused me of
99. forum I m speaking for myself and not for the company so couldn t do anything with a service ticket sorry But if it s lines on the LCD and not cracks then I d say keep calling until you get someone that understands the difference between a crack and a line Re LCD Issues 07 05 2009 06 57 PM Options 54 Posts 6 Registered 06 29 2009 Message 13 of 33 2 532 Views Report Inappropriate Content samschilling ill 7 Master s Graduate Posts 524 Registered 03 20 2009 Message 14 of 33 2 518 Views Report Inappropriate Content JAB19 1 Honor Student Posts 2 Registered 06 12 2009 Message 15 of 33 2 494 Views Report Inappropriate Content jessicav26 12 Top Student Posts 6 Registered 06 04 2009 Message 16 of 33 2 505 Views Report Inappropriate Content HPscrewedme 12 Top Student Posts 6 Sam schilling wrote lam an HP person but on this forum I m speaking for myself and not for the company so couldn t do anything with a service ticket sorry But if it s lines on the LCD and not cracks then I d say keep calling until you get someone that understands the difference between a crack and a line You do understand that they had the unit when they made that decision Thanks for your reply REPLY Re LCD Issues Options 07 05 2009 09 39 PM Oh no I didn t realize that In that case bleep REPLY Re LCD Issues Options 07 06 2009 12 37 PM Yes sam schilli
100. g Even though gave them my case number they had to start all over from scratch because the record was entered incorrectly After another 40 minutes was told that the description gave them of the spot fits with user damage and that is not covered by my warranty He told me that if the spot were smaller it would be covered WTF I asked How can you properly diagnose a problem without ever seeing the computer How do you know over the phone whether damaged it or not What Is itimpossible to manufacture a defective LED screen He said No it s notimpossible It s just that we have these guidelines If your spot is larger than 2mm we are supposed to tell you thatitis user damage and user damage is not covered by your warranty Previous 234 Next HP Support Forum Home TOPIC OPTIONS Blogs Notebook Display Video Hp D7 notebook led screen cracked Join the Conve SEARCH HP FORUM Enter search term THIS E Hp D7 notebook led screen cracked 6891 views REPLY pastfrustrated 0 Student Posts 1 Registered 09 16 2010 Message 11 of 37 1 713 Views Report Inappropriate Content jj20000 1 Honor Student Posts 3 Registered 09 20 2010 Message 12 of 37 1 616 Views Report Inappropriate Content jj20000 4 Honor Student Posts 3 Registered 09 20 2010 Message 13 of 37 1 614 Views Report Inappropriate Content Previous 1 234 Next ustomer Product Support First
101. ge fault and as my computer is in gt gt mint condition I have to wonder if others have had the same thing gt gt happen gt gt gt gt http forum notebookreview com hp compag presario g series mini notebooks 4880 28 1cd screen cracked 3 day old g62 144dx html gt My friend has a year old HP dv7 I think he was using it one day on his desk and the screen cracked WHILE he was using it Which doesn t really make sense VVVVNV MV VVVVM gt http h30434 www3 hp com t5 Notebook Display and Video LCD cracks S0OS td p 318 536 gt gt gt gt http www cnet com laptops hp pavilion dv7 3165dx 4852 3121_7 33970190 2 html gt gt gt gt I have read numerous post where people say the screen cracks up by gt gt itself It happened to me and I am so so so disappointed I 11 gt gt never buy an HP again gt gt gt gt http h30434 www3 hp com t5 Notebook Display and Video screen m p 135406 gt gt gt gt http h30434 www3 hp com t5 Notebook Display and Video HP PAVILION G7 1237DX C racked display m p 1227215 gt gt gt gt http h30434 www3 hp com t5 Notebook Hardware Overheating causing cracks in th e screen m p 359733 gt gt gt gt http h30434 www3 hp com t5 Notebook Display and Video dm4 screen cracked not happy with HP support m p 603001 gt gt gt gt http h30434 www3 hp com t5 Notebook Display and Video PAVILLION NOTEBOOK SCRE EN CRACK beca
102. gin and paying 3 If you ve already paid for this answer simply Login 7 Consumer Protection Lawyers are online right now 7 Consumer Protection Lawyers are online right now Ack Y Oue No DISCLAIMER Answers from Experts on Just Answer are not substitutes for the advice of an attorney JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney client privilege The Expert above is not your attorney and the response above is not legal advice You should not read this response to propose specific action or address specific circumstances but only to give you a sense of general principles of law that might affect the situation you describe Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence learned all relevant information and explored various options Before acting on these general principles you should hire a lawyer licensed to practice law in the jurisdiction to which your guestion pertains The responses above are from individual Experts not JustAnswer The site and services are provided as is To view the verified credential of an Expert click on the Verified symbol in the Expert s profile This site is not for emergency guestions which should be directed immediately by telephone or in person to gualified professionals Please carefully read the Terms of Service 46 gms Q ware
103. h30434 www3 hp com t5 Notebook Display and Video screen display m p 9790 35 highlight true M31835 http h30434 www3 hp com t5 Notebook Display and Video LCD Screen Issue Please Help m p 1248897 highlight true M39137 http h30434 www3 hp com t5 Notebook Display and Video HP Pavilion g7 Notebook PC monitor malfunction white lines m p 1557021 highlight true M46893 http h30434 www3 hp com t5 Other Notebook PC Questions LCD Issues m p 48682 h ighlight true M2117 August 5 2012 page 3 of 5 From Sami Liedes Reklamaatio koskien takuuhuoltoa 10927935 ja http h30434 www3 hp com t5 Notebook Display and Video HP Pavilion dm4 1060us Notebook PC Screen issue image provided m p 306213 highlight true M14916 http h30434 www3 hp com t5 Notebook Display and Video IN DESPERATE NEED OF AD VICE m p 513261 highlight true M19932 http reviews cnet com laptops hp pavilion g4 1215dx 4864 3121_7 35026236 2 ht ml Don t buy this or any HP Product The rep stated that they do not cover damage under their warranty regardless of the cause I argued that this was a manufacturer defect otherwise it would never have cracked under normal usage http www gaebler com HP Sucks htm I really dislike HP Me and my Fiance both bought HP laptops and they both magically got cracks somewhere in the screen a really small crack that no one but HP can see and the screen strated to mirror itself we had our computers for less then 6 mont
104. hen I retired I researched and checked reviews and felt this would be a good laptop for my needs and would last for a few years After a year and a half of use never leaving the house until I took it to the Geek Squad the LED display screen broke I did not drop this laptop I did not abuse this laptop It still looks brand new I took it to the Geek Squad and was told it would cost more than I paid for the laptop to replace the screen Needless to say I am back in the market http www justanswer com consumer protection law 20nvd hp pavilion laptop deve loped faint crack right html http www amazon com HP G62 144DX Notebook i3 330M processor dp BOO3A0PV02 It takes a lot of force to open this laptop and the screen eventually cracked at the top This laptop stays in our house and is not abused in any way http www notebookforums com t 196163 hp dv6120us screen cracked warranty I made an account here just to say that my HP dv6 screen just cracked too I ve had since SEPTEMBER so a little more than a month and I didn t even drop it or anything I just opened up my laptop and it was cracked It felt smooth to the touch but there was rainbow streaks across the screen I just shipped it off the HP but judging by your comments I ll be charged a ridiculous amount Sami 1 http www cnet com laptops hp pavilion dv7 3165dx 4852 3121_7 33970190 2 html 2 http reviews cnet com laptops hp pavilion g4 1215dx 4864 3121_
105. his review helpful 1 amp 70 A Recently Viewed Products My Lists My Software Updates 890k lj 57 Follow CNET Sea N SI 22 CNET gt Reviews gt HP Pavilion dv7t Quad Edition 2 3 GHz 640GB HD 16GB RAM HP Pavilion dv7t Ouad Edition 2 3 GHz 640GB HD 16GB RAM User Reviews Overview Average User Rating Rating Breakdown KKKKK 5star 0 No reviews Write a review Astor 0 Tis ee 3star 0 My rating oe KAKKA souls you have not rated this yet 1 star Result 1 of 1 Do not buy Sok KIO on March 30 2012 by stvnb36 Pros lots of features for price Cons You get what you pay for It s made of cheap materials Summary The pavillion feels very cheaply made compared to previus pavillions It feels like a toy and like it would break if looked at it wrong picked the computer up by the bottom and the bezel and this caused the screen to crack HP will not cover it under warranty because they say it was accidental damage picked up my computer on purpose not accidentally should have a reasonable expectation that the act of picking up the computer wouldn t break it I ve tried on other laptops to apply enough pressure to the bezel to effect the screen and couldn t do it would not buy from HP and buy from a company with a better constructed product and better customer service Updated on Mar 30 2012 I m updating this review because HP decided to do the right thing and repair the
106. hs and they both did this both of them also where one laptop desks and we never opened or closed them so how did the screen crack all they could tell me was that i should have gotten the other warrenty that cost 98 dollars http reviews bestbuy com 3545 3822842 hp pavilion dm4 2180us ge374ua 14 led n otebook intel core i5 i5 2430m 2 40 ghz reviews reviews htm I bought this laptop in August 2010 when I retired I researched and checked reviews and felt this would be a good laptop for my needs and would last for a few years After a year and a half of use never leaving the house until I took it to the Geek Squad the LED display screen broke I did not drop this laptop I did not abuse this laptop It still looks brand new I took it to the Geek Squad and was told it would cost more than I paid for the laptop to replace the screen Needless to say I am back in the market http www justanswer com consumer protection law 20nvd hp pavilion laptop deve loped faint crack right html http www amazon com HP G62 144DX Notebook i3 330M processor dp BOO3A0PV02 It takes a lot of force to open this laptop and the screen eventually cracked at the top This laptop stays in our house and is not abused in any way http www notebookforums com t 196163 hp dv6120us screen cracked warranty I made an account here just to say that my HP dv6 screen just cracked too I ve had since SEPTEMBER so a little more than a month and I didn t e
107. ilauksestanne 10927935 VVVVVNV NV gt gt avaaminen ei pysty aiheuttamaan t ll ist Emme ole koskaan gt gt aikasemmin n hneet tapausta jossa n ytt halkeasi itsest n ilman gt gt painetta N yt n vaurio n ytt silt ett laite on ollut ollut gt gt kovassa puristuksessa tai jonkin painavan asian alla gt Voiko se siis aiheutua halkeamishetke aiemmasta puristuksesta gt Halkeamishetkell n ytt oli noin 90 asteen kulmassa auki ja kone oli gt tasaisella p yd ll ja p ll V nsin n ytt tuolloin muistaakseni VON MM M M M MY MV VY VY VY OV VV N VV Vv VV V gt vasemmalla k dell noin 5 10 astetta lis auki jolloin kuului vaimea gt poksahdus ja n ytt n tuli tuo kuvio Ainakaan siis halkeamishetkell gt mit n puristusta ei ollut En ollut itse edes huomannut saranan gt j ykkyytt ennen kuin huoltotapauksen vastaanottanut myyj nne gt huomautti siit Saranan j ykkyys n hd kseni tukee kertomustani gt gt En kyll tied millaisessa puristuksessa se olisi voinut olla ennen gt halkeamishetke k n gt gt gt Mik li ette ole tyytyv inen p t kseemme voimme toimittaa laitteen gt gt HP n valtuuttamalle huoltoyhti lle Infocare Oy tarkistettavaksi gt gt Mik li he toteavat ett laite kuuluu takuunalaisuuteen laite gt gt korjautetaan ilman kustannuksia Mik li laite todetaan heill takuun gt gt ulkopuoliseksi niin he saattavat laskuttaa teilt tarki
108. ill need to inspect the product and verify that there is no current damage I think you re absolutely right in that it s basically now between HP and myself The chances are slim but I will plead with them until they tell me to stop calling as Homer Simpson said I would make it my business to be a third wheel Newsposter I m going to speak with the credit card company about that tomorrow as a matter of fact Flawed My experience has been the same which is why like I said my heart sank when I first saw the crack It took only fractions of a second to know that I was most certainly up a creek even if I had no idea how it cracked I may be the only one to blame and I m naturally frustrated to say the least having to fight an uphill battle over a notebook I don t even want back If nothing was wrong with it then I ll either replace the screen and sell it or just sell it broken to recoup whatever money I can Without knowing how I might have broken it I don t want to go on using it fearing another LCD repair might be around every corner I go very easy on my laptops so the idea that this one broke so quickly is horrifying Also this HP model is well reviewed and I have not seen other people who ve had the same problem leading me to believe that something is was either wrong with the unit I got or that I did something of significant enough impact to cause the crack I think it s safe to say that my next laptop purchase will be acco
109. ious 1 234 Next st Support First Time Here Check Out Search Register Post and More SUBSCRIBE Re Hp D7 notebook led screen cracked Options 11 01 2011 07 30 PM purchased a new HP Pavilion dm4 1160US in April 2011 It has now developed a crack in the screen despite very gentle use You HP are insisting itis due to customer damage Itis not After only 6 months use have absolutely no doubt this is a manufacturer s defect Let s not forget that laptop computers are in fact portable devices I used its predecessor a Dell Latitude laptop for 8 years without this type of problem Keep in mind that a company that doesn t stand behind its products ends up with no customers look where it got General Motors Toyota tried to blame its customers too and provoked a congressional inquiry By the way proudly bought my first slide rule from HP in 1968 I m sure Bill Hewlitt and Dave Packard are turning over in their graves with what you ve done to their great company SHAME ON YOU HPI I ll fix this one myself thank you You ve lost this customer for good but of course I m sure you couldn t care less Everyone s Tags R View All 1 HP D7 NOTEBOOK LED SCREEN CRACKED Options 11 02 2011 05 18 AM ATTENTION EVERYONE WHO S SCREEN CRACKED UNDER WARRANTY whether it s under Manufacturer s Warranty or Extended Warranty AND HP REFUSES TO COVER IT We all have experienced THIS SAME PROBLEM It is DOCUMENTED HERE OVER AN
110. iption on what caused the shattering and why Was pressure applied to the back of the Icd Was it leftin an area with high traffic Were unsupervised children allowed access Do you think it magically broke itself Did a sky fariy zap it with a thunder bolt Please enlighten us O Posted from 02 XDA Ignito 59 brightpinkshado 1 Honor Student Pa ZA Posts 2 Registered 04 22 2010 Message 28 of 33 1 068 Views Report Inappropriate Content Tech_Smurf 3 Tutor Posts 41 Registered 04 07 2010 Message 29 of 33 1 053 Views Report Inappropriate Content jessicav26 12 Top Student Posts 6 Registered 06 04 2009 Message 30 of 33 1 044 Views Report Inappropriate Content Re LCD Issues Options 04 22 2010 08 35 PM First off my passport account wasn t working so had to create another one so sorry for the random change But unless you re the fairy who zapped it It would be pretty awesome if someone could actually HELP as opposed to being sarcastic The laptop was on a table by itself in a locked house where no one had access to it AT ALL Went to work it was fine came home opened it went to the the bathroom came back and that s how the screen was I m not the only person I ve seen with this same issue If you go to the forum linked here there are others who seemed to have done nothing but had their screen look like it was beaten with something Unless the only solution is to a n
111. k and don t move it so didn t think it was a problem Last wednesday morning when turned it on my LCD was cracked it wasn t like that the night before so it must have happened when opened it but it was obviously cracked It had a black jagged line diagnol across the top right corner where grab to open and close the notebook with horizontal lines to the right and vertical lines under it went to the online chat support to find out how to order a replacement and had to explain the whole story about 3 times and told them 50 Message 3 of 33 4 837 Views Report Inappropriate Content JAB19 1 Honor Student Posts 2 Registered 06 12 2009 Message 4 of 33 4 838 Views Report Inappropriate Content HPscrewedme 12 Top Student Posts 6 Registered 06 29 2009 Message 5 of 33 4 728 Views Report Inappropriate Content knew that was what it was and it looked exactly like the picture in the help section that said cracked liquid crystal display He still had me download 2 things and told me to restart and hit F10 to see if they were still there told him that knew whatit was and knew they would be there but think he was just trying to get rid of me and wouldn t give me a straight answer when asked what to do after that So did what he said and then had to log back on to chat and explain the entire thing again gave her the referance number from the last chat session but she couldn t find it tried again to as
112. k how to order a replacement LCD but she also tried to getme to do the same thing and didn t clearly answer my guestions She then told me that my notebook was under warranty so needed to ship it to get serviced asked if there was a way to ship me a replacement part because didn t want to ship the laptop I knew it probably wouldn t be under warranty anyway but she assured me it was under warranty and she was shipping me a box once again not answering the question At this point had been on there for about 4 hours so gave up recieved the box friday afternoon and shipped my laptop out saturday morning gota confirmation that they recieved it tuesday morning Itis now thursday evening and recieved a voicemail to call about my laptop repair called the number back and spoke with a case manager named Derick who informed me that my laptop had a broken LCD and is not under warranty He said that can pay for the repair which would be about 400 my laptop only cost me 650 or they would ship it back did not agree with the options given to me since had been misguided by 2 of their customer service reps over a week ago and asked to speak with a supervisor He informed me that he was a manager and there was no one else to speak with know that in customer service this is never true so continued to ask to be transferred to someone that could help me He said that anyone above him was only administrative and did not take phone call
113. l ss 1 kpl 234 0 00 Nouto J tk saaresta 1 kpl 23 0 00 Sis lt arvolis veroa 23 12 94 Yhteens veroton 56 26 Yhteens sis alv 69 20 Luotto maksikortti 5932 KORTTITAPAHTUMA i i sDt SC Kortti Sovellus an Tap nro Varmennus Yritys Ala Autentisointi Viite Credit Veloitus 69 20 EUR Kiitos k ynnist ja tervetuloa uudelleen Verkkokauppa com Oy Y tunnus 1456344 5 Tyynenmerenkatu 11 00220 Helsinki Date Tue 10 Jul 2012 20 48 02 0300 To Sami Liedes lt sami liedes iki fi gt From tietokonehuolto verkkokauppa com Subject Huoltotapauksenne on otettu vastaan 10927935 T h n s hk postiin ei tarvitse vastata Hyv asiakkaamme Verkkokauppa com in huolto on ottanut vastaan seuraavan huoltotapauksenne Automaattinen ilmoitus tulee kun huolto on k sitelty T m on vasta automaattinen kuittaus huoltotapauksestanne j rjestelm ilmoittaa teille automaattisesti s hk postilla ja tekstiviestill kun huoltotapauksenne on k sitelty Voitte seurata k tev sti huoltotapauksenne kulkua verkosta osoittessa https www verkkokauppa com fi account Tarpeen vaatiessa saatte huoltomme kiinni numerosta 0103095555 klo 9 17 tai s hk postilla tietokonehuolto verkkokauppa com jota seuraamme aktiivisesti Huoltomme palvelee ark 9 17 L yd mme huoltotapauksenne parhaiten huoltonumerolla joka on 10927935 Harvinaisempien ja vanhempien tuottei
114. laptop for free I d increase it to 3 stars but the system won t let me Po Reply to this review Was this review helpful 0 amp mA Back to product review See all reviews 23 WHERETOBUY TO BUY Pricing is currently unavailable Set price alert LCD TV LG lt 19 52 tuuman LCD TV t uusimmalla teknologialla Tutustu www lg com fi Soft Top Sukat Entista paremmat kiristamattomat Soft Top sukat Kokeile heti EFIshop fi Soft Top Wire Mesh Wire mesh and cloth for industrial amp QUICK SPECIFICATIONS Processor Intel 2nd Gen Core i7 2 3 GHz Memory 16 0 GB Hard Drive 640 0 GB 5400 0 rpm Display Type 17 3 Operating System Windows 7 Home SEE ALL BEST BUY REVIEWS Appliances Audio amp MP3 Best Buy Racing Cameras amp Camcorders Car Marine amp GPS Computers amp Tablets Accessories Computer Cards amp Components Desktop amp All in One Computers E Readers Hard Drives Laptop amp Netbook Computers Chromebooks Entertainment MacBooks Netbooks PC Laptops Refurbished Laptops Ultrabooks Mice amp Keyboards Monitors Networking amp Wireless Printers Software Tablets amp iPad USB Flash Drives Film Geek Sguad Gift Center Health Fitness amp Sports Home Mobile Phones More Categories Movies amp Music Musical Instruments Office BUY Best Buy Ratings and Reviews Customer Reviews for HP Pavilion dm4 2180us QE374UA 14 LED Note
115. months old cracked screen without visible Options Student physical 08 21 2010 06 06 PM va A Hi Everyone KNN I have a dv6 3006tx only 7 months old and when switched on displays large vertical crack across from top to bottom and the whole E A2010 display is screwed There is no physical damage evident Now when I rang up and described the situation to HP support they said it was not covered am ata loss here and a tech quote to replace the screen is far to high and feel that HP is being unreasonable So bit the bullet to get the screen replaced now the tech who verified that if he opened the laptop my warranty will be void gave him Message 1 of 1 a 7 the go ahead Now the techy has come back and said that the new screen is doing exactly the same thing as before 220 Views Report Inappropriate Content N N N A r Can someone shed some light on this subject or might have head the same issue please Regards 72
116. mpanied by the ADH policy Thank you to all of you for your replies and ideas E 05 31 2010 04 41 PM 47 permalink HotRod74 Notebook Consultant Join Date Sep 2008 Location Iowa Posts 137 Rep Power 10 B o E Re LCD Screen Cracked on 3 day old G62 144DX Sorry to hear this man I searched around at a few places that sell guality replacement LCD s but yours is too new to look up without the s off the back of the screen With your serial or product you can look it up and see just how much the screen costs through HP and fix it yourself Might save some money HP Parts Store HP Computer Parts HP Printer Parts Compag Parts HP dv9535nr T8300 4GB DDR2 HP OuickDock AZIO Bluetooth 3 7200 4 RPM 500GB s OS Recovery Clone XP Pro SP3 Vista Ultimate x64 Windows 7 Pro x64 dv4 1435dx T6500 4GB Vista64 Windows7 64 320GB HDD dv4i i5 540M 6GB DDR3 500GB HDD Black TV Bluetooth Fingerprint High6Cell 65 E 05 31 2010 04 49 PM 8 permalink flawed Notebook Guru Join Date Feb 2008 Location Phoenix AZ Posts 61 Rep Power 11 B o E Re LCD Screen Cracked on 3 day old G62 144DX oh believe me I understand the feeling I had a lady purchase a laptop she swiped her CC and than opened it up as was playing with it a bit at the counter we chit chatted for a little bit then she closed the laptop as she was getting ready to leave What she forgot was
117. muistaakseni vasemmalla k dell noin 5 10 astetta lis auki jolloin kuului vaimea poksahdus ja n ytt n tuli tuo kuvio Ainakaan siis halkeamishetkell mit n puristusta ei ollut En ollut itse edes huomannut saranan j ykkyytt ennen kuin huoltotapauksen vastaanottanut myyj nne huomautti siit Saranan j ykkyys n hd kseni tukee kertomustani En kyll tied millaisessa puristuksessa se olisi voinut olla ennen halkeamishetke k n VVVVVVV VM Vv Vv Mik li ette ole tyytyv inen p t kseemme voimme toimittaa laitteen HP n valtuuttamalle huoltoyhti lle Infocare Oy tarkistettavaksi Mik li he toteavat ett laite kuuluu takuunalaisuuteen laite korjautetaan ilman kustannuksia Mik li laite todetaan heill takuun ulkopuoliseksi niin he saattavat laskuttaa teilt tarkistusmaksun joka vaihtelee 40 100 euron v lill riippuen viasta VVVVVV NV VVVVVV MV Haluatteko laitteen takaisin ilmana toimenpiteita vai toimitammeko gt gt laitteen eteenp in heille gt Laitetaan eteenp in En ajatellut luovuttaa n in uuden l pp rin gt kohdalla Olen t ss v h n ik v ss v lik dess jos se todella olisi hajonnut niin kuin ilmeisesti ep ilette tapaturmaisesti voisin kai hakea korvausta kotivakuutuksesta Kun kuitenkin itse tied n ett n in ei ollut kyseess olisi vakutuuspetos kk vanhassa l pp riss kuuluisi takuun piiriin Vai voiko sekin gt gt gt gt gt Ent s tuo
118. n todettu vika En viel tuolloin tunnistanut ilmi t LCD n halkeamiseksi koska en sellaista ollut ennen n hnyt vaan arvelin kyseess olevan jokin kaapelin hajoaminen jomman kumman saranan kohdalta En tied johtuiko tuo toisen saranan huollossakin havaitusta liev st j ykkyydest taustavalon aiheuttamasta kuumuudesta k ytin sit t ydell kirkkaudella koska kirkkaudens t ei toiminut Linuxissa vai n iden yhteisvaikutuksesta Kuultuani huollon vastaanottaneelta myyj lt nne ett n m tapaukset johtuvat 99 prosenttisesti asiakkaan virheest ja j tetty ni tietokoneen huoltoon p tin sitten tutkia asiaa verkosta lis Ilmeni ett kyseisen ja muutaman muun HP n l pp rimallin n yt n hajoaminen kuvailemallani tavalla tai v lill itsest nkin ehk kuumenemisen vaikutuksesta n ytt isi olevan netiss varsin hyvin dokumentoitu tyyppivika Nyt huoltonne on tullut siihen tulokseen ett vika on takuun ulkopuolinen Vaikka asia ei ole tullut kovin eksplisiittisesti ilmi t m n on ilmeisestikin tarkoitettava sit ett laite ei ole voinut hajota kuvailemallani tavalla ei voine olla ep selv ett mik li laite hajosi kuvailemallani tavalla kyseinen vika kuuluu automaattisesti takuun piiriin Suomessa HP n omilta tukifoorumeilta l ytyy kymmeni ellei jopa satoja kuvauksia juuri t m ntyyppisest vaurioitumisesta p asiassa juuri t st mallista dv6 17 tuumaisesta sisa
119. n as opposed to the top where the camera is Apparently the amount of pressure needed to open the screen fully combined with the exact location of my thumb was enought to crack the screen have had previous laptops and this never happend before called the store that bought it at FRY S and was immediately told that cracked sreens are not covered by them and was directed to HP where you guessed it cracked screens are not covered by warrenty REGARDLESS of how it happend dropping driving over it with a steam roller opening it ect It would only be covered under accidental insurance When explained that it was not an accident was asked if intended to break it implying that since hadn t it was an accident Unbelievable There are no warnings on the box or inside explaining that the screens are sooo delicate that it is imperative that the laptop be opened only from the top was even told that opened it incorrectly and caused the damage even drove the 100 miles back to FRY S as WAS a very dedicated customer and buy all my electronics from them to show the service department what happened was told the exact same thing and directed back to HP pass the buck have researched this issue and have found that there is a manufacture s defect in the construction of the lid In an effort to make the unit more streamlined thin and lightweight the lid casing is so thin and flimsy that when the laptop is opened from the corner or
120. nce the computer is still under warranty On receiving the computer they told me that a cracked display is not covered under warranty and they returned the computer to us without being repaired AND with more cracks on the screen Moreover the computer was totally non functional So I called hp and after one hour of talks they finally agreed to repair the computer completely at HP cost so I sent it back to them Then I got a call back from HP saying that whoever I spoke with had no authority They did in warranty repairs i e made my computer functional back again BUT with MORE CRACKS on the display and closed the case I need help in solving this problem to completion i e HP must accept full responsibility for every issue and return a fully repaired computer Submitted 1182 days and 16 hours ago Category Consumer Protection Law Status CLOSED O SKARE Optional Information San Diego California 44 Already Tried I have not received any response from hp and 30 days have passed since the writing of this Song Beverley letter BREACH OF WARRANTY VIOLATION OF SONG BEVERLY CONSUMER WARRANTY ACT VIA CERTIFIED MAIL Return Receipt Reguested Name Fakhruddin A Palida for Ali Palida Address 12688 Torrey Bluff Dr 4202 City amp State San Diego CA Zip 92130 Home Phone XXX XXX XXXX Cell Phone XXX XXX XXXX Preferred Pls DO NOT LEAVE MESSAGE Date March 21 2009 Business Hewlett Packard Company Business
121. nd Voodoo Notebooks gt HP dv6120us screen cracked warranty Forum Nav HP Compag and Voodoo Notebooks v Go All Forums New Posts 122 HP dv6120us screen cracked warranty Subscribe Search This Thread Start a New Thread 5 3 07 at 3 07am THREAD STARTER post 1 of 15 My screen is cracked and has a line on the right side of the screen an the bottom where the line starts it looks like a blotch of ink can t feel the crack because it looks like its on the inside screen i talked to hp and they said they are sending something for me to ship it in have only had it since november 06 an they say it is warrantied for a year will they fix it or replace it will it be free or will they charge me do i need to take my info off of it or is itok and are my files ok 4 diamondz S ja i also purchased a warranty from brandsmart when i purchased it Registered User offline basically how is hps customer service and what will the options be with Joined 10 2006 my laptop Posts 24 thanks Reply 5 15 07 at 11 32pm THREAD STARTER post 2 of 15 ok hp say the cost of repairing my screen is going to cost 770 00 told them to send it back Now need instructions on replacing the screen myself and where can get a screen thanks Ci diamondz Registered User offline Joined 10 2006 Posts 24 Reply 6 6 07 at 12 55pm THREAD STARTER post 3 of 15 Any thoughts on where to get a screen or information on
122. nd it gave me goosbumps when switched on my laptop didnt want to move my laptop because was so affraid something might happen to it or it might get stolen Friends laughed at me cause they recon that a laptop is designed for travel But no was to affraid and my laptop just stood and is still just on my desk no movement and no chance for an accidental impact So had my laptop for 2 months and this strange kind of crack started to appear Its now 4 months and am so sad and so dissapointed even dont want to switch it on The crack is just getting bigger and bigger and small black lines starting to appear all over the screen which just get bigger and bigger just feel that have saved so long to buy a good laptop dont move it its just standing there I m not even losing the lid am so so so so unhappy So disappointed So sad did not buy a laptop to start cracking up If this is a factory fault of HP HP should fix it wish that was not one of the chosen customers to have this trouble lam attaching a picture that took about 3 weeks ago when wanted to contact HP about this but they dont cover screens as well as a picture took just now with the new blak lines which will end up in big black smudgy spots E photo 2 pbscout 0 Student Posts 1 Registered 07 23 2010 Message 7 of 37 6 474 Views Report Inappropriate Content adamhagely 0 Student Posts 1 Registered 07 31 2010 Message 8 o
123. ned it on and touch it to exam the crack and it bleed on 7 21 09 explained damage and cause to lap top received work order from a Ms venna was authorized and sent out via radio shack as per her request The laptop was return today 8 10 09 with notice that service was denied due to physical damage to screen Crack runing through screen starting lower left screen 1 3 the way across bottom by above hinge between Hp Logo and side to middle left side of screen with hundreds of lines running through the screen when on and told via radio shack to send it to hp for repair and pay out of pocket to have it fixed WE are Confused We MY wife And Myself had been told at circuit city when purchased the plan was for just this reason accidential damage We re confused as to why was given a service authorization and then be told by your service representative to send it out for repair wait for service 2 Weeks Additional time for it just to be denied and to have sent along a notice via the Central service depot to call you back if there was any questions Is there a different Phone Number which can call to vent or seek reimbursement Question is why wasn t it fixed how Do get It fixed DO I have to seek some kind of resolution outside this contact if so Whom may contact No futher assistance offered can t contact them by phone no answer on08 10 09 so went online Hp explain problem have a Hard time Understanding the India s base
124. ng as you can see HP is taking money from people on a daily basis and giving a good reliable product in return The reliability and treatment HP is showing all owners of these models is notin its best interest as a company that wants to be the choice of the everyday public Maybe all of these words will actually be shown in this post as HP chose to remove some of my original comments which none were inappropriate words just opinions wish to share with others will make sure the Best Buy site is kept current with all the feedback on this product because others should realize the issues this products has and choose to spend their money more wisely will also update my BBB complaint have filed REPLY Re LCD Issues Options 07 06 2009 06 09 PM Just out of curiosity does filing a complaint with the BBB ever have any outcome or does HP just ignore that like everything else Ifit would do any good will file one since had no response from any of the complaints sent to HP REPLY Re LCD Issues Options 07 25 2009 08 31 AM It worked for me HP called yesterday and said they would take care of my LCD referencing my BBB complaint also had success when an out of state prescription fulfillment company sent me wrong medication and would not credit me for the charge They were using the law that drugs cannot be returned didn t care if they couldn t be returned they were no good to me BBB complaint got me 55 Registere
125. nkatu 11 3 kerros 00220 Helsinki Asiakaspalvelu puh 010 309 5555 Avoinna ark klo 9 21 la 9 18 ja su 12 18 MM M V VY MV VY VV OV VV VV VV Vastaanotamme p ivitt in satoja s hk posteja liit aina alkuper inen viesti vastaukseesi gt gt gt gt Alkuper inen viesti Orig Msg Aihe Kustannusarvio koskien InfoCaren ty nroa 3604762 SIJ P iv ys Mon 16 Jul 2012 10 08 05 0300 L hett j lt pc infocare fi gt Vastaanottaja lt partner huolto verkkokauppa com gt VOM NOVN V gt gt Huoltoon toimittamassanne laitteessa viitteenne 10927935 sn 2CE1500C2J on vaurio jota takuu ei kata Ty nro 3604762 Korjauksen kustannusarvio on 284 08 Varaosat ty t Palautus ilman korjausta 53 Voitte ilmoittaa toimenpiteist pc infocare fi puh 010 3108100 tai vastaamalla t h n viestiin Odotamme vastausta 5 p iv jonka j lkeen palautamme laitteen ja veloitamme tarkistus ja kuljetuskustannukset Terv InfoCare August 5 2012 page 1 of 2 From Sami Liedes Re Fwd Kustannusarvio koskien InfoCaren SIJ VO Vv Vv v August 5 2012 page 2 of 2 Date Wed 25 Jul 2012 15 24 02 0300 To Sami Liedes lt sami liedesOiki fi gt From lt Tiimi verkkokauppa com gt Helsinki tietokonehuolto lt Tiimi verkkokauppa com gt Subject Huoltotapauksenne on valmis noudettavaksi 10927935 Hei Seuraava huoltotapaus on nyt noudettavissa myym l mme huoltopisteest J
126. ns ettei virhe tai viiv stys ole v h inen Sek virhe ett viiv stystapauksissa saatat olla oikeutettu saamaan vahingonkorvausta Valituksen k sittelemiseksi on v ltt m t nt ett ilmoitat vaatimuksesi selke sti Erittele ja perustele vaatimuksesi Kerro esimerkiksi miksi vaadit kaupan purkamista jonkin muun hyvityksen asemesta Erittele ja perustele my s vahingonkorvausvaatimuksesi ja liit mukaan kopiot mahdollisista asiaan liittyvist kuiteista Kauppa on purettava ja Verkkokauppa comin ja HP n on korvattava tuotteen t ysi ostohinta 719 90 laillisine korkoineen 10 7 2012 alkaen Verkkokauppa comin ja HP n on korvattava Verkkokauppa comin minulta huoltamattoman laitteen takuuhuollosta takaisin noutaessani veloittamat kulut 69 20 laillisine viiv styskorkoineen 26 7 2012 alkaen Vaatimukset perusteluineen tarkemmin liitteell 1 Vaatimus euroa 789 10 viiv styskorko 719 90 osalta 10 7 2012 alkaen sek 69 20 osalta 26 7 2012 alkaen Muu vaatimus mik Vaatimuksen perustelut Jatka tarvittaessa erillisell liitteell Merkitse liitteeseen mik valituksen kohta on kysymyksess eli 7 Vaatimus ja sen perustelut Liit mukaan kopio takuutodistuksesta Annettiinko tavaralle takuu Jei Kyll Takuuaika Takuunantaja katso takuutodistuksesta 12 kk HP Takuunantajan osoite ja muut mahdolliset yhteystiedot Ks valmistajan yhteystiedot yll Saitko myyj lt k y
127. ns that have the came problem UNHAPPY WITH CRAPPY HP TOO Everyone s Tags x View All 1 Re Cracked Screen upon opening Options 08 30 2011 09 42 AM just out of curiosity why would you torque the screen by lifting it at a corner instead of the center the hinges are stiff enough to hold it in a comfortable viewing position which also means that they don t move easily they shouldn t lifting or adjusting the screen at the corner would definitly put a diagonal stress on the screen and lead to damage There s no such thing as a fool proof system Someone will make a better fool tomorrow Re Cracked Screen upon opening Options 17 Posts 13 Registered 08 25 2011 Message 7 of 12 176 Views Report Inappropriate Content bnjroo wil Teacher Posts 100 Registered 07 29 2011 Message 8 of 12 172 Views Report Inappropriate Content Peggster 12 Top Student Posts 13 Registered 09 03 2011 Message 9 of 12 147 Views Report Inappropriate Content Cintia 12 Top Student Posts 13 Registered 08 25 2011 Message 10 of 12 132 Views Report Inappropriate Content 08 30 2011 09 14 PM Either you are an HP PLANT POSING AS A CONSUMER or you are just obtuse Where place my hand to adjust the vertical tilt of the screen should not make a difference specially if it s where the rubber bumper sits It was not at the corner it was at the side where am right handed and was trying t
128. nt Posts 1 Registered 06 28 2011 Message 23 of 37 698 Views Report Inappropriate Content Re Hp D7 notebook led screen cracked Options 05 13 2011 11 24 AM have the same problem My daughters netbook was bought the end of Decemeber and the screen cracked about 2 months later We took it back to the store where we bought it and they gave us the HP finally called a few weeks ago and the first person said yes they would fix it under warranty then the supervisor came on and said no argued it out and she agreed to look atit but just listened to a message saying it will cost 325 to fix it as itis not covered My daughter was using it set it down ran downstairs came back up opened it up and it was cracked am not sure if it over heated or what but have another one that my son uses and am tempted to return it Obviously a design flaw if they break this easy Not impressed and will never again buy anything HP unless they come up with a solution to fix this on warranty Re Hp D7 notebook led screen cracked Options 05 13 2011 03 02 PM Just got off the phone with HP The only thing they offered me was to fix it at a reduced rate which is still more then what paid for it in the first place After spending a total of 2 5 hours on the phone and getting the run around can say that will never again purchase a HP product or a netbook if that is how fragile they are My school just purchased a whole bunch of them g
129. o 3604762 Korjauksen kustannusarvio on 284 08 Varaosat ty t Palautus ilman korjausta 53 Voitte ilmoittaa toimenpiteist pc infocare fi puh 010 3108100 tai vastaamalla t h n viestiin Odotamme vastausta 5 p iv jonka j lkeen palautamme laitteen ja veloitamme tarkistus ja kuljetuskustannukset Terv InfoCare gt gt gt August 5 2012 page 5 of 6 From Sami Liedes Re Fwd Kustannusarvio koskien InfoCaren SIJ gt gt gt gt gt gt VVVNV NV August 5 2012 page 6 of 6 Date Fri 20 Jul 2012 13 48 28 0000 To Sami Liedes lt sami liedes iki fi gt From Verkkokauppa com asiakaspalvelu lt reklamaatioQ verkkokauppa com gt Subject RE Reklamaatio koskien takuuhuoltoa 10927935 ja tilausta 10701514 Asiakaspalvelu 1084 tukipyynt 1084 l vastaa kirjoittamalla t m n tekstin alapuolelle kiitos RE Reklamaatio koskien takuuhuoltoa 10927935 ja tilausta 10701514 Asiakaspalvelu 1084 tukipyynt 1084 Hei Sami Liedes Timo Halonen hein kuun 20 16 48 EEST Hei Sami Liedes Pahoittelemme teille koitunutta harmia ja vaivaa HP n valtuuttama huoltoliike on todennut tuotteessa kuluttajansuojalain 5 luvun 15a mukaisesti todenn k isin perustein ostajan puolelta tulleen vaurion joka on p tt nyt valmistajan rajoitetun takuun ja kuluttajansuojalain mukaisen virhevastuun Verkkokauppa comin huolto on ainoastaan toimittanut tuotteen HP n huoltoon Viittaatte verkossa olevaan
130. o get a better view since had adjusted my sitting position There was no lifting stiff hinge or none REPLY Re Cracked Screen upon opening Options 08 31 2011 04 01 AM Cintia wrote Either you are an HP PLANT POSING AS A CONSUMER or you are just obtuse posing as a consumer is this some kind of conspiracy theory thank you for the laugh this morning i needed that the bumper is not a handle that s all i m saying There s no such thing as a fool proof system Someone will make a better fool tomorrow Re Cracked Screen upon opening Options 10 04 2011 09 27 AM Justhad similar issue with internal cracked screen found out after sent to be repaired by HP under warranty have no idea how it got cracked prior to purchase or during shipment to them but it worked one minute amp not the next They will not honor the warranty WILL NEVER PURCHASE ANOTHER HP as feel apparently are not a quality product amp they have an out to get out of honoring the defective product have an older Dell amp feel it s quality is unbeat m going back to Dell amp passing the word Re Cracked Screen upon opening Options 10 04 2011 08 00 PM You know they keep DELETING contentoff of this Forum which makes HP look bad responded earlier today and it never made it on here REPLY Previous 2 Next 18 19 Contact HP HP Support Forum Home TOPIC OPTIONS Notebook Display Video I
131. od help them if the screens crack this easy what will happen to them under a school environment A big waste of money in my opinion Re Hp D7 notebook led screen cracked Edited Options 06 28 2011 07 19 AM last edited on 06 28 2011 07 54 AM by MODI SunshineF my girlfriends screen cracked tooo HP trying to blame us i will not take it Content Removed they cant blame us for breaking there crappie screens that crack on there own have 3 different pc in house nota one cracked like the hp did i will never buy a hp product ever in my life and will pass this info on too as many people i can know i cant break hp buti bet i can influence many minds out there go ACRE there cheaper in price and much better screens on there PC never buy hp tell all your friends hp sucks and so does there customer support people they dint even offer a break on price like some other people got in this posts they just said to me and agreed that there going to send my crappie PC back to me Cintia 12 Top Student Posts 13 Registered 08 25 2011 Message 24 of 37 626 Views Report Inappropriate Content Zauberkind 1 Honor Student Posts 3 Registered 03 16 2011 Message 25 of 37 614 Views Report Inappropriate Content Cintia 12 Top Student Posts 13 Registered 08 25 2011 Message 26 of 37 607 Views Report Inappropriate Content Zauberkind 1 Honor Student s N Re Hp D7 notebook led screen cracked Edited Options
132. odoo Notebooks Back to Forum HP Compag and Voodoo Notebooks HP dv6120us screen cracked warranty NotebookForums com gt Forums gt Notebook Manufacturers gt HP Compaq and Voodoo Notebook Forums gt HP Compaq and Voodoo Notebooks gt HP dv6120us screen cracked warranty Currently there are 295 Active Users 7 Members and 288 Guests 34 18 minutes ago gt Asus K55vd heating 20 minutes ago gt Where minds meet 7 hours 7 minutes ago gt ATI HDMI Output 11 hours 2 minutes ago What are the Best Touchscreen Laptops on the Market Advice Please 14 hours 40 minutes ago gt Hii cant find drivers for gateway W650A m series vista 15 hours 52 minutes ago Win an Intel 330 Series 180GB SSD 16 hours 44 minutes ago Laptop comparison Help 17 hours 52 minutes ago gt Toshiba Satelite P305 bent VGA pins connectors on motherobard 18 hours 37 minutes ago gt Dell 6mo old n5050 Laptop Spilled Iced Tea on View New Posts All Discussions DDR3 1333 Laptop Memory by Nicadraus Synology DiskStation 1 Bay Diskless Network Attached Storage by Mr T Barnes amp Noble Nook Color by sewshoplady Cooler Master CM Storm Spawn 3500 DPI Optical Sensor Gaming Mouse by Rotterdamblues Samsung MV 3T4G4 4GB DDR3 Laptop SDRAM 1333MHz PC3 10600 by Rotterdamblues Alienware Aurora m9700 by amythompson172 Clevo P150HM by Rotterdamblues Apple MacBook Air MC968LL
133. of it you didn t do anything extraordinary to your laptop to cause the screen to break It probably broke when you closed the screen down For normal use why the hell would a person need to purchase damage insurance or one of those stupid USB powered thermal pads Can t the industry just build a durable well engineered product that won t break from normal use or melt itself into a pile of goo I am astonished that retailers and manufacturers claim that you need to buy a chill mat for the modern laptop so it will function properly That s like buying a new car and then just before you drive it off the lot the salesman says Now you re gong to want to buy a radiator fan for that They re extra Why not just make the laptop a 1 4 thicker and install a proper cooling system Why not just add 1 16 to the thickness in the glass in the screen and increase it s strength by 30 40 I hate everything o gt CLOSED Ads by Google Large touch screen monitors ekiosk de Kiosk Terminal LCD TV LG lt www lg com fi Lcd Screen www Alibaba com Paradigm Glass Screen Previous Thread Next Thread top quality worldwide shipping directly from german manufacturer Full HD LCD TV t 19 52 tuuman kokoisina Lue lis Wholesale Suppliers amp Factory Price Contact Global Exporters Directly Glass rear projection screens Top guality specifications amp prices www rearpro com Posting Rules
134. om t5 Notebook Display and Video HP Pavilion dm4 1060us Notebook PC Screen issue image provided m p 306213 highlight true M14916 gt gt http h30434 www3 hp com t5 Notebook Display and Video IN DESPERATE NEED OF AD VICE m p 513261 highlight true M19932 gt gt http reviews cnet com laptops hp pavilion g4 1215dx 4864 3121 7 35026236 2 ht ml Don t buy this or any HP Product The rep stated that they do not cover damage under their warranty regardless of the cause I argued that this was a manufacturer defect otherwise it would never have cracked under normal usage http www gaebler com HP Sucks htm I really dislike HP Me and my Fiance both bought HP laptops and they both magically got cracks somewhere in the screen a really small crack that no one but HP can see and the screen strated to mirror itself we had our computers for less then 6 months and they both did this both of them also where one laptop desks and we never opened or closed them so how did the screen crack all they could tell me was that i should have gotten the other warrenty that cost 98 dollars M M M M M M N VV VV VO VV VV N VN Y http reviews bestbuy com 3545 3822842 hp pavilion dm4 2180us ge374ua 14 led n otebook intel core i5 i5 2430m 2 40 ghz reviews reviews htm I bought this laptop in August 2010 when I retired I researched and checked reviews and felt this would be a good laptop for my needs and would last for a few years Af
135. om t5 Notebook Display and Video dm4 screen cracked not happy with HP support m p 603001 gt gt http h30434 www3 hp com t5 Notebook Display and Video PAVILLION NOTEBOOK SCRE EN CRACK because YOU MOVED the frame m p 850931 highlight true M28225 Anyone ELSE have theiir PAVILLION NOTEBOOK SCREEN CRACK at the frame while at your desk My HP PAVILION DV7 4190 is UNDER WARRANTY and they are making me pay for USER ACCIDENTAL BRAKAGE The darn thing is SO CHEAPLY MADE that at the frame of the LCD screen IT CRACKS if you use the rubber bumoer on the side to move the Notebook screen lid after opening it VVVNVVVV VV http h30434 www3 hp com t5 Notebook Display and Video Pavilion DV6 3006TX 7 m onths old cracked screen without visible m p 311446 highlight true M15109 gt gt http h30434 www3 hp com t5 Notebook Display and Video screen display m p 9790 35 highlight true M31835 gt gt http h30434 www3 hp com t5 Notebook Display and Video LCD Screen Issue Please Help m p 1248897 highlight true M39137 gt gt http h30434 www3 hp com t5 Notebook Display and Video HP Pavilion g7 Notebook PC monitor malfunction white lines m p 1557021 highlight true M46893 gt gt http h30434 www3 hp com t5 Other Notebook PC Questions LCD Issues m p 48682 h ighlight true M2117 August 5 2012 page 3 of 5 From Huolto Partner Re Fwd Kustannusarvio koskien InfoCaren SIJ gt gt http h30434 www3 hp c
136. online for about 75 so I ll fix it myself Its very frustrating to deal with a megacorporation that refuses to acknowledge a legitimate problem with its product That s what happens when a company gets too big no one is accountable for its actions Atleast you know that Michael Dell has a stake in Dell s reputation REPLY Re notebook LCD screen cracked Options 11 02 2011 05 20 PM It shouldn t matter that it s been 6 months If it vas under Warranty when you brought it to their attention and they want you to pay DISPUTE the charge on your card COPY amp PASTE all the blogs that show HP s lack of concern for this RECURRING MANUFACTURING DEFECT and send that along Amex is pretty good for standing by the Consumer Cc REPLY Re Hp D7 notebook led screen cracked Edited Options 02 21 2012 10 22 AM last edited on 02 21 2012 03 26 PM by IM Di SunshineF My 14 YO daugther has a DV 4 and she came to me just last week with a cracked screen being 14 i wrote it off to mis handling now i wonder whats going on Content Removed legal discussion Re Hp D7 notebook led screen cracked Options 02 22 2012 07 38 AM I m not surprised NEVER got any satisfaction from HP THEY DO NOT STAND BEHIND THEIR PRODUCTS amp THE PRODUCTS ARE NOT OF GOOD QUALITY and everyone tell about this will NEVER buy another HP product amp in the past had bought my 14 Posts 13 Registered 09 03 2011 Message 37 of 37 195 Views
137. onsumer protection division and have them investigate this matter the AG cannot represent you or provide legal advice but you can use their findings in the matter to decide if you want to pursue a lawsuit against HP or not here is the link for the AG s office you also can write you HP contact person again and let them know that you have filed the complaint and that you do not want to file a lawsuit but if they do not make good your damages you will have no other option that it is not your fault the person you spoke with had no authority to make the deal that was made and that you have been wronged as a consumer when you file the report with the AG you can include any and all correspondence and also about Office Depot deceiving you about the extended warranty as they should know what they are selling to the consumer good luck 45 Customer Reply 1182 days and 14 hours ago HP has not responded to the Song Beverley letter so I don t think writing to HP will make any difference they will simply toss it in the trash Do you think that writing a letter to them that now we are going to pursue this in a small claims court will make them repair replace my computer Based on your suggestion I may write to the AG I feel that a case in small claims court for a max of 7500 should be initiated not just for the computer but for all the wrong things that has happened Should this be done after the AG response so that I have a better chance of
138. ot use the laptop or b not leave it without proper supervision in fear it will spontaneously self destruct I d kind of appreciate answers My curiosity is aimed towards the g71 model When spoke to HP last night they denied any of the G series having ANY sort of issue with the LCD I pointed out the forum here and then the story changed to Well the G 60 may have an issue but haven t heard of this with any other of the G series models Everyone s Tags View All 1 Re LCD Issues Options 04 24 2010 07 59 AM LCD s do not crack themselves The only time they break like that is when they have had some kind of stress put on them Either temperature or physical This is why they replaced the older plasma displays not to be confused with the thechnology of the same name used by tvs used in the 80 s and early 90 s The cells do not break themselves the matrix or glass does not crack and the panels do not separate So am sorry if your display is broken but something external happened to it You can find better documentation on HP s policy along with images here http h10025 www1 hp com ewfrf wc document docnam e c01608578 amp cc us amp dlc en amp lc en amp jumpid reg R1002 US O Posted from 02 XDA Ignito Re LCD Issues Options 04 24 2010 04 53 PM l agree with your statement that LCD s do not crack themselves However this seems to be a defect in HP s wide screen laptops Normal opening and closing of the cover can crack th
139. own normally and when i woke up and opened it there was a circular discoloration on the left of the screen contacted HP support on the internet and was told that i would be sent a box to send it in to get repaired recieved the box and sent it in A few days later i got an e mail from HP saying to contact them with my service ticket number called HP and told them my service ticket number They told me that there was a crack in my LCD screen and that it was not covered in the warranty They told me that they could either fix it for about 400 or send it back to me purchased my laptop for about 300 and only owned it for about 2 weeks told them thati would like it sent back to me When i recieved my laptopin the mail there was a large black line on the right side which was not there when i sentitin There is also a CID sticker in the middle of my screen called HP support again and told them about this After being transfered about 3 times finally got to a man that told me the damage was probably done by a bouncy ball or a cat and that there was nothing he could do aboutit e mailed the CEO of the company and informed him of my problem and that i was not happy with their customer service do not plan on purchasing any more products from this company and i am advising everyone i know both domestic and international of what happened and that they should not purchase anything from the company either Everyone s Tags View All 1 REPLY Re
140. racked on 3 day old G62 144DX G75VW Newbie E Hi all L Join Date May 2010 suvog com Location Chicago IL I purchased a G62 144DX last week from Best Buy replacing a 4 year old Vaio that was Posts 3 25 finally beyond repair I picked it up on Saturday used it Sunday used it at the office on Rep Power 0 Monday and took it home Tuesday morning my heart sank as I turned on the laptop only to Buydig com 5 i g N 2 059 99 see a crack in the LCD screen I hadn t done anything with or to the laptop that even remotely PC Connection should have caused this type of damage But my experience told me right away that I was 2 028 12 and am in trouble Cracked LCD user damage in 99 9 of cases I m making that statistic Amazon com up but you get the picture 2 024 96 I spent much of Tuesday dealing with Best Buy both via their 1 888 number and at a local store Of course there would could be no exchanges returns etc I knew the realities but was still furious that a 3 day old laptop that had not been dropped mishandled etc would break like its case was made of a tortilla chip The store manager and one of the Geek Squad techs looked over the computer very carefully and acknowledged there are no signs of stress abuse or damage on either side of where the crack is The only resolution Best Buy would agree to however was to send the unit to HP on my behalf in hopes that HP might either find a fault that contributed to caused the L
141. rmallista dv7 ja yhdest 14 tuumaisesta mallista dm4 Ongelma on siin m rin laajasti tunnettu ett on jopa mahdollista l yt product reviewej joissa kehotetaan v ltt m n tuotetta koska sen n ytt hajoaa avattaessa August 5 2012 page 1 of 5 From Sami Liedes Reklamaatio koskien takuuhuoltoa 10927935 ja 10701514 L himm ksi osuva kuvaus samasta ongelmasta l ytyy t st linkist HP n tukifoorumeilta http h30434 www3 hp com t5 Notebook Display and Video Cracked Screen upon ope ning td p 779451 The other day I was OPENING it from a 45 degree angle to the full 90 degree and I heard a small cracking sound and the screen Ainoa ero minun tapaukseenihan tuossa on ett minulla n ytt oli auki 90 astetta ja avasin sit sen 5 10 astetta lis kun n ytt hajosi silmieni edess Kuulemaani nt kuvailisin enemm n vaimeaksi poksahdukseksi kuin murtumisen neksi T m n linkin takaa HP n tukifoorumeilta l ytyy kymmeni kuvauksia lis vastaavanlaisista n ytt jen spontaaneista hajoamisista koskien sek dv6 a joka on minun tuotteeni malli ett dv7 aa http h30434 www3 hp com t5 Notebook Display and Video Hp D7 notebook led scre en cracked td p 259971 L ytyy my s muutama kertomus jossa HP on huoltanut laitteen takuuseen t m n tapahduttua kun ne on osoitettu noille HP n foorumeille http h30434 www3 hp com t5 Notebook Display and Video D7 cracked screen probl ems m p 5
142. s Report Inappropriate Content Login b SEARCH HP FORUM Enter search term THIS BC v Previous 1 234 Next oort First Time Here C Howto Search Register Post and More SUBSCRIBE Hp D7 notebook led screen cracked Options 04 27 2010 05 43 PM have a 3month old dv 7 which led screen cracked from getting too hot Hp will not warranty it out becasue i only have the warranty that came with the product and not the premeir one that you buy for accidents etc even though this was no fault of my own 423 00 to fix which is absured Anyone know ever have this problem Re Hp D7 notebook led screen cracked Options 04 28 2010 06 26 AM No Screens don t crack spontaneously from heat unless maybe you point a blowtorch atit it takes impact of some sort The screen can be replaced for much less than 423 more like 150 175 for the replacement 17 inch screen and do it yourself labor but HP is not going to do it under the standard warranty Post back if you want some ideas as to where to get a screen ebay is good REPLY Re Hp D7 notebook led screen cracked Options 04 28 2010 11 29 AM also have a similar problem do not know how the screen cracked or even if itis cracked but HP refused to fix my LCD ona 2 month old Pavilion DV6 SInce am nota techie cannot dispute if the screen is cracked or just not working properly The display is primarily white with small color sprays on the lower left and right hand sides It lays on top
143. s Top quality specifications amp prices www rearpro com Posting Rules a You may not post new threads You may not post replies You may not post attachments You may not edit your posts vB code is On Smilies are On IMG code is On HTML code is On Trackbacks are Off Pingbacks are Off Refbacks are Off All times are GMT 4 The time now is 07 36 AM Powered by vBulletin Version 3 6 4 Copyright 2000 2012 Jelsoft Enterprises Ltd SEO by vBSEO 3 3 2 Contact Us Top TechTarget provides enterprise IT professionals with the information they need to perform their jobs from developing strategy to making cost effective IT purchase decisions and managing their organizations IT projects with its network of technology specific Web sites events and magazines TechTarget Corporate Web Site About Us Advertising Site Map Contact Us Submit Review RSS Feeds Jobs All Rights Reserved Copyright 2000 2010 TechTarget Read our Privacy Statement 70 ATO Retitarget 71 I HP Support Forum Home Notebook Display Video DV6 6T X onth d cracked screen without visi Login gt gt SEARCH HP FORUM Enter search term S BOARI v TOPIC OPTIONS lity is for Customer to Customer Product Support First Time Here Check Out Vide n Howto Search Register Post and More SUBSCRIBE Pavilion DV6 3006TX 7 months old cracked screen without visible physical 220 views vi Pavilion DV6 3006T X 7
144. s office and was appeased with some free ink Then the printer broke and had to be replaced I still have the ink if anyone is stuck with a HP printer they can contact me for the free ink cartridges Cost to deliver only AliB 4 20 2010 I agree totally that HP sucks Just bought a printer a week ago and after an hour and a half on the phone with them they were going tosend mea refurbished printer which would arrive in 7 business days I told them that was unacceptable I wanted a new machine in one day They said they couldn t send a new machine and that I would have to pay for shipping They then told me to return it to the store where I purchased it I will NEVER buy an HP product again Their customer service is horrible and their product aad is crap VALvarez 6 10 2010 my daughter and both have hp laptops my warrenty went out in feb and so did hers I could only afford to cover one so I did hers No mine wont turn on it has a cracked screen that just appeared and they will not fix and last night my daughters computer starting smoking really bad and will not turn on HP asked me why I had the laptop by water WTH Water are you serious It was on the computer desk I am so upset Thank goodness we have a desk top mr and mrs 7 7 2010 I really dislike HP Me and my Fiance both bought HP laptops and they both magically got cracks somewhere in the screen a really small crack that no one but HP can see and the screen strated
145. s so could pay or he would ship it back then asked him how much it would be to order a replacement LCD the same question that tried to ask over a week ago and he said he didn t know and could give me the parts department phone number didn t want to get off the phone and start all over so asked him to put me on hold and find out or transfer me neither of which he would do After a 20 minute phone call he hung upon me called back and waited about 5 minutes and ended up having Derick answer again said Derick you hung upon me and he replied Well can t stay on the phone with you all night gave you your 2 options and have no choice but to ship the laptop back to you and disconnect this call and hung up again I can not believe the customer service have NEVER been treated this way and have never dealt with a company that will not help me find a solution to a problem that was their own customer services fault in the first place get better service from Wal Mart will never buy another HP again and will post this complaint anywhere get the chance guess learned a really expensive lesson Please let me know if anyone gets a response from HP because they have not replied to any of my complaints guess a part that probably costs them about 50 to make means more then a customer Everyone s Tags x View All 2 Re LCD Issues Edited Options 06 12 2009 07 08 AM last edited on 06 12 2009 0
146. s would be a good laptop for my needs and would last for a few years After a year and a half of use never leaving the house until I took it to the Geek Squad the LED display screen broke I did not drop this laptop I did not abuse this laptop It still looks brand new I took it to the Geek Sguad and was told it would cost more than I paid for the laptop to replace the screen Needless to say I am back in the market http reviews bestbuy com 3545 3822842 hp pavilion dm4 2180us ge374ua 14 led notebook intel core i5 i5 2430m 2 40 ghz reviews reviews htm tulostettuna liite A sivu 25 Muualla Internetiss on jopa sivustoja jotka on omistettu HP n kannettavien tietokoneiden ongelmille ja joissa on samanlaisia kertomuksia Sivustolta nimelt HP Sucks I really dislike HP Me and my Fiance both bought HP laptops and they both magically got cracks somewhere in the screen a really small crack that no one but HP can see and the screen strated to mirror itself we had our computers for less then 6 months and they both did this both of them also where one laptop desks and we never opened or closed them so how did the screen crack all they could tell me was that i should have gotten the other warrenty that cost 98 dollars http www gaebler com HP Sucks htm tulostettuna liite A sivu 28 HP n tukifoorumeilla olevien kertomusten perusteella jotkut ovat onnistuneet saamaan n in ilmestyneen vian lopulta takuuhuollatettuakin k
147. same and hopefully HP will get their head on straight REPLY Re LCD Issues Options 12 12 2009 02 12 PM filed a BBB report for my cracked screen and HP Executive Customer Relations contacted me and made a one time exception their words to the warranty policy and replaced my LCD screen free of charge I m sure this does not mean that they will do it for everyone but if you present an honest account of how the LCD failed and ask for a reasonable solution can say that itis possible you will have your issue resolved Please no msgs on how worded my complaint etc since this is the extent of what I will say about this matter Everyone s Tags View All 1 Re LCD Issues Options 04 21 2010 06 17 PM have the g71 notebook and my screen looks like it was shattered It s like cracked glass with severe discoloration talked to the online customer support and they gave me the same run around they gave everyone else about it being accidental damage and wanting 400 to fix it know more or less everyone has said their started on their g60 but I m wondering if anyone has had similar issues with the g71 left the house came home and turned my laptop on and this is how the screen looked Any suggestions Everyone s Tags Cracked LCD G71 LCD ISSUES LCD CRACKS WITHOUT DAM View All 4 Re LCD Issues Options 04 21 2010 07 50 PM Please explain to me how you think the screen got that way Please include an exact descr
148. saranan hajoaminen Luulisi ett ainakin saranavika alle 2 gt gt mielest nne johtua puristuksesta gt gt Sami August 5 2012 page 1 of 2 From Tietokonehuolto Re Tilauksestanne 10927935 Yst v llisin terveisin Best Regards Harri Verkkokauppa com tietokonehuolto computer service Verkkokauppa com It merenkatu 21 00180 HELSINKI y tunnus 1456344 5 Asiakaspalvelu puh 358 010 309 5555 Avoinna ark klo 9 21 la 10 18 Vastaanotamme p ivitt in satoja s hk posteja liit aina alkuper inen viesti vastaukseesi August 5 2012 page 2 of 2 Date Fri 13 Jul 2012 18 56 48 0300 To Tietokonehuolto lt huolto4 verkkokauppa com gt From Sami Liedes lt sami liedes iki fi gt Subject Re Tilauksestanne 10927935 On Thu Jul 12 2012 at 05 06 03PM 0300 Tietokonehuolto wrote Hei gt gt gt Saranassa ei havaittu varsinaista vikaa vaan se oli vain hieman gt toista puolta tiukempi gt Ilmoitamme huoltoyhti lle kuitenkin tuosta saranasta my s ja he gt saavat tutkia hieman tarkemmin sen ett olisiko se voinut vaikuttaa gt asiaan gt He tekev t kuitenkin sen lopullisen p t ksen gt gt gt Ilmoitamme teille s hk postitse hetimiten kun saamme heid n arvionsa tilanteesta ja toimenpiteist Hei HP n tukifoorumeilta l ytyy n emm paljon kertomuksia juurikin HP n Pavilion DV mallien n yt n t m ntyyppisist yht akkisista hajoamisista n ytt hajoaa esim
149. screen IT CRACKS if you use the rubber bumoer on the side KJ to move the Notebook screen lid after opening it http h30434 www3 hp com t5 Notebook Display and Video PAVILLION NOTEBOOK SCREEN CRACK because YOU MOVED the f rame m p 850931 Samanlaisia kommentteja on mahdollista l yt jopa nettilehtien tekemien tuotetestien kom menteista Kaksi kommenttia CNET nettilehden tekem n HP Pavilion dv7 arvosteluihin I have read numerous post where people say the screen cracks up by itself It happened to me and I am so so so disappointed I ll never buy an HP again http www cnet com laptops hp pavilion dv7 3165dx 4852 3121 7 33970190 2 html tulostettuna liite A sivu 22 ja The pavillion feels very cheaply made compared to previus pavillions It feels like a toy and like it would break if I looked at it wrong I picked the computer up by the bottom and the bezel and this caused the screen to crack HP will not cover it under warranty because they say it was accidental damage I picked up my computer on purpose not accidentally KKK I m updating this review because HP decided to do the right m and repair the aptop for free I d increase it to 3 stars but the system won t let me tulostettuna liite A sivu 23 Samanlainen kommentti Best Buy tavarataloketjun tuotemainokseen I bought this laptop in August 2010 when I retired I researched and checked reviews and felt thi
150. se Ask a Consumer Protection Law Question Get an Answer ASAP Welcome to JustAnswer the largest online guestion and Expert answer site Thousands of verified Experts are ready to answer your specific guestions 24 7 How JustAnswer Works Satisfaction is guaranteed and you pay your Expert only if you are satisfied DISCUSS WITH AN EXPERT ACCEPT YOUR ANSWER Q ASK YOUR QUESTION we 7m J Just type your detailed question and av In minutes you ll get a response from ay Happy with your answer Just click click Get an Answer an Expert You can always ask follow up K Accept to pay your Expert guestions Ask Your Question Now Legal amp Tax More Categories Enter Your Question Type Your Consumer Protection Law Question Here 7 Consumer Protection Lawyers are Online Now Meet the Experts What Customers are Saying gt DCrane Law I am very pleased with JustAnswer as a place to go for divorce or z Lawyer criminal law knowledge and insight Positive Feedback 94 9 gt Michael Satisfied Customers 1327 Wichita KS Successful consumer advocate lt Last Next gt lt Last Next gt My hp pavilion laptop developed a faint crack right in the Customer Question Ask your own question now gt My hp pavilion laptop developed a faint crack right in the middle of the swivel display The computer was fully functional in spite of the crack I sent the computer to HP for repairs si
151. se it HP support were great to start off with but now they are telling me its my fault YEAH thats right HP because note books screen are supposed to crack when you open and close them normally YEAH SURE more like they cant face facts and repair there faulty products instead of ripping off there customers Well If they dont fix it then will never ever buy another HP product again thats for certain feel sorry for all you who as can see have had to suffer the same issue as myself will keep you posted as to what HP do about this and if they refuse to sort it out suggest we all get together and post a massive statement for everyone to read on face book utube and every other possible avenue we can think of to warn others PUT YOUR LOYAL CUSTOMERS FIRST HP AND STOP MAKING excuses Re Hp D7 notebook led screen cracked Options 08 13 2010 12 44 PM have a big spot on my monitor bought my laptop about 8 months ago and it sits on a desk in an air conditioned office and rarely move it When do move it it s normal wear amp tear inside a laptop case sitting in the passenger seat in my car also air conditioned etc called tech support in India on Wednesday and they kept me on the phone for 40 minutes asking me the same questions over and over again only to end the call with Someone will give you a call tomorrow No one ever called 4 Message 10 of 37 6 160 Views Report Inappropriate Content called again this mornin
152. si ett ainakin saranavika alle 2 kk vanhassa l pp riss kuuluisi takuun piiriin Vai voiko sekin mielest nne johtua puristuksesta Sami August 5 2012 page 1 of 1 Date Thu 12 Jul 2012 17 06 03 0300 To Sami Liedes lt sami liedesOiki fi gt From Tietokonehuolto lt huolto4 verkkokauppa com gt Subject Re Tilauksestanne 10927935 Hei Saranassa ei havaittu varsinaista vikaa vaan se oli vain hieman toista puolta tiukempi Ilmoitamme huoltoyhti lle kuitenkin tuosta saranasta my s ja he saavat tutkia hieman tarkemmin sen ett olisiko se voinut vaikuttaa asiaan He tekev t kuitenkin sen lopullisen p t ksen Ilmoitamme teille s hk postitse hetimiten kun saamme heid n arvionsa tilanteesta ja toimenpiteist 12 7 2012 16 43 Sami Liedes kirjoitti gt On Thu Jul 12 2012 at 04 22 08PM 0300 Tietokonehuolto wrote gt gt Olemme tutkineet n yt n ja todenneet ett saranan tiukkuus n yt n gt gt avaaminen ei pysty aiheuttamaan t ll ist Emme ole koskaan gt gt aikasemmin n hneet tapausta jossa n ytt halkeasi itsest n ilman gt gt painetta N yt n vaurio n ytt silt ett laite on ollut ollut gt gt kovassa puristuksessa tai jonkin painavan asian alla gt Voiko se siis aiheutua halkeamishetke aiemmasta puristuksesta gt Halkeamishetkell n ytt oli noin 90 asteen kulmassa auki ja kone oli gt tasaisella p yd ll ja p ll V nsin n ytt tuolloin
153. side the lid twists and then the screen cracks My laptop model is so pretty and streamlined and the top twists when pressure is put on the corner When purchasing it the salesman told me that it was made out of metal OHHH want that metal is STRONG isn t it lam so sad upset and frustrated and have spend hours trying to resolve this issue in a manner that is acceptable and fair to no avail Has anyone else had this problem HPis just like all the rest Re Cracked Screen upon opening Options 07 25 2011 06 28 AM try chatting with them online they tend to listen more to what you say there and aski to speack with a supervisor if he she dont Click the KUDOS star on the left to say Thanks Make it easier for other people to find solutions by marking a Reply Accept as Solution if it solves your problem 16 Teacher Posts 168 Registered 06 20 2011 Message 3 of 12 256 Views Report Inappropriate Content luness 1 Honor Student Posts 2 Registered 07 22 2011 Message 4 of 12 247 Views Report Inappropriate Content Cintia 12 Top Student Posts 13 Registered 08 25 2011 Message 5 of 12 191 Views Report Inappropriate Content jroo lS Teacher Posts 100 Registered 07 29 2011 Message 6 of 12 188 Views Report Inappropriate Content Cintia 12 Top Student Re Cracked Screen upon opening Options 07 25 2011 11 22 PM did you have any luck with them online Click
154. simme laitteessa seuraavaa N ytt fyysisesti rikki ei mene takuuseen N ytt paneli 146 41 Ty t 1 tunti 84 55 Rahdit 0 00 Summa ALV 0 230 96 Alv 53 12 Yhteens sis 23 284 08 Huom Vaikka kustannusarviota ei hyv ksyt veloitamme kustannusarviomaksun ja mahdolliset kuljetuskustannukset Kustannusarvio ei ole voimassa jos laitteistovalmistaja ei pysty toimittamaan osia Palautamme laitteen korjaamattomana jos emme ole saaneet vastausta seitsem ss p iv ss ja veloitamme kustannusarviomaksun ja mahdolliset kuljetuskustannukset InfoCare Oy Huoltoteknikko Juha 150 9001 HUOLTOKUITTAUS 25 07 2012 15 09 Toimitusmuoto Nouto J tk saaresta 0 00 e Laskutusmuoto K teinen pankki luottokortti myym l ss 0 00 e Vikaseloste N ytt n tullut halkeama n ytt avatessa Ty seloste Laite toimiitettu takaisin ilman toimenpiteit Vastaanotetut tuotteet ID Tuoteseloste Sarjanumero Hinta Toimitettu 52676 HP Pavilion dv6 6b45eo 15 6 HD Core i7 2CE1500c2J 719 906 2012 05 18 Tilatut tuotteet ID Kuvaus varas ahinta Summa NEA 8679 Huoltotuote takuuhuoltoon l hett m nne 141 j oe 0 00 e 1 33534 Huollon k sittely ja selvittelyveloitus T m 22 20 00 20 00 e e 1 75772 L pp ri akku mi 0 00 0 00 e 1 84947 Infocare kustannusarvio 49 20 e 49 20 e SUMMA 69 20 e sis alv Paino 0 2k Postikulut 0 e Laskukulut 0 e Loppusumma 6
155. so it must be your fault Your machine might have an accelerometer that tells the computer to park the hard drive if it detects a drop The bad news is that there is probably no log being stored on the laptop of data from the accelerometer And there are no diagnostic tests performed on a cracked screen The tech will look at it see it s broken and will want to charge you for it Quote Originally Posted by swankmaster_d j Since the laptop has been sent in already it is already going to be flagged by the service center If it had not been sent in I would be a terrible human being if I suggested to you that you visit the HP website and purchase an extended warranty with damage insurance and then call them three weeks later explaining how your screen broke after your cat gave it a stern look yes they are that fragile Sorry man I think you are doomed Will this website let you do polls We need a poll on broken screens to see what the most common failure mode is Or has that been done already 66 NEW NBR STYLE v Quote Originally Posted by swankmaster dj That said please note the following disclaimers a No I did not buy the accidental protection plan from Best Buy b I have examined every possible way that I could have damaged the unit and ruled out everything I can remember doing with it c I know that I m pretty much d here Please be kind and don t write just to remind me of it Q From the sounds
156. stiin Odotamme vastausta 5 p iv jonka j lkeen palautamme laitteen ja veloitamme tarkistus ja kuljetuskustannukset Terv InfoCare gt gt gt gt gt gt gt gt August 5 2012 page 5 of 5 Date Wed 18 Jul 2012 18 54 36 0300 To reklamaatioQ verkkokauppa com From Sami Liedes lt sami liedes iki fi gt Subject Reklamaatio koskien takuuhuoltoa 10927935 ja tilausta 10701514 Reklamoin huoltotilauksesta 10927935 ja kyseisess tilauksessa huoltoon toimittamani kannettavan tietokoneen alkuper isest tilauksesta 10701514 18 05 2012 sen kannettavaa tietokonetta HP Pavilion dv6 6b45eo 15 6 HD Core i7 26700M 6 koskevin osin Vaadin ett toteatte tietokoneessa olevan vian takuun tai periaatteessa t ysin vastaavasti virhevastuun piiriin kuuluvaksi ja joko huollatte laitteen takuuseen tai hyvit tte sen t yden ostohinnan Vaatimukseni tueksi lausun seuraavaa Kuten olen huoltotapauksen yhteydess seikkaper isesti selostanut kyseinen tietokone hajosi seuraavalla tavalla joka vastaa l hes t ydellisesti kyseisen mallin hyvin verkossa dokumentoitua tyyppivikaa iso kasa URLeja alla K ytt ess ni tuolloin vajaat 2 kk vanhaa tietokonetta sen oltua p ll ja toimittua moitteettomasti useamman tunnin ja sen ollessa tukevasti p yd ll k nsin n ytt hieman enemm n auki noin 90 asteen kulmasta noin 5 10 astetta lis T ll in kuulin vaimean poksahduksen ja n ytt n ilmestyi my hemmin sii
157. stusmaksun gt gt joka vaihtelee 40 100 euron v lill riippuen viasta gt gt gt gt Haluatteko laitteen takaisin ilmana toimenpiteit vai toimitammeko gt gt laitteen eteenp in heille gt Laitetaan eteenp in En ajatellut luovuttaa n in uuden l pp rin gt kohdalla Olen t ss v h n ik v ss v lik dess jos se todella olisi MMM M M M MV M VY MV VV VO VV OV VV VV VV VV Vv gt hajonnut niin kuin ilmeisesti ep ilette tapaturmaisesti voisin kai gt hakea korvausta kotivakuutuksesta Kun kuitenkin itse tied n ett gt n in ei ollut kyseess olisi vakutuuspetos gt gt Ent s tuo saranan hajoaminen Luulisi ett ainakin saranavika alle 2 gt kk vanhassa l pp riss kuuluisi takuun piiriin Vai voiko sekin gt mielest nne johtua puristuksesta gt gt Sami Yst v llisin terveisin Best Regards Harri Verkkokauppa com tietokonehuolto computer service Verkkokauppa com It merenkatu 21 00180 HELSINKI y tunnus 1456344 5 Asiakaspalvelu puh 358 010 309 5555 Avoinna ark klo 9 21 la 10 18 Vastaanotamme p ivitt in satoja s hk posteja liit aina alkuper inen viesti vastaukseesi gt August 5 2012 page 2 of 2 Date Mon 16 Jul 2012 10 11 42 0300 To sami liedesOiki fi From Huolto Partner lt partner huolto verkkokauppa com gt Subject Fwd Kustannusarvio koskien InfoCaren ty nroa 3604762 SIJ Hei Saimme huoltoliikkeelt alla olevan tiedon koskien huoltoon
158. sure took the bezel off again The second hinge had frozen solid and the fixed part had worked its way out of the case through the wall The resistance of the failed hinge seems to be high enough that opening or closing the screen from one corner or in the case ofa single hinge failure from the middle where the latch is might well cause enough torsional stress to crack the display seal If HP wasn t already aware of this design defect I d expect them to be more curious Re Hp D7 notebook led screen cracked Options 04 13 2011 10 00 AM I had the same problem with an HP mini netbook no user damage Just turned it on and found the screen damaged HP is accusing me of damage and charged me to repair Clearly this is a manufacturer defect that HP refuses to admit Posts 7 Registered 03 23 2011 Message 17 of 37 953 Views Report Inappropriate Content REPLY 0 l Re Hp D7 notebook led screen cracked Options MichaelMakar 12 Top Student 04 13 2011 10 00 AM Posts 7 Registered 03 23 2011 Message 18 of 37 953 Views Report Inappropriate Content REPLY 0 a Re Hp D7 notebook led screen cracked Options desertdenizen 0 Student 04 19 2011 06 47 PM Hi All Sorry to hear so many people have had troubles with their screens My DV7 is about a year old now and has been great I E scrubbed it of Windows and run Linux had a display crack also but it was my own fault left my earbuds inside underneath the display wh
159. t was floored by that and told her that could not pay 400 to fix a 600 item ridiculous This unit I feel had to be defective when bought it it never left the room unpacked it from when it was received and the lines developed lam now awaiting it s return to me and will compare the screen condition to pictures took of it June 23rd just prior to shipment also plan on notifying my consumer affairs office as do not believe this product is fit for the use intended as required by law will also contact my credit card company with the same complaint 51 jessicav26 12 Top Student Posts 6 Registered 06 04 2009 Message 6 of 33 4 698 Views Report Inappropriate Content HPscrewedme 12 Top Student Posts 6 Registered 06 29 2009 Message 7 of 33 4 644 Views Report Inappropriate Content HPscrewedme 12 Top Student Posts 6 Registered 06 29 2009 Message 8 of 33 4 608 Views Report Inappropriate Content samschilling ill 7 Master s Graduate Posts 524 Registered 03 20 2009 Message 9 of 33 4 596 Views Report Inappropriate Content Re LCD Issues Options 06 29 2009 08 56 AM Isn t it funny that HP doesn t seem to respond at all to any of these complaints senta complaint everywhere could on the HP website and also filled out the survey that was emailed to me and have had no response at all Everyone s Tags View All 1 Re LCD Issues Options 07 03 2009 01 16 PM
160. t me start by saying sympathize with your situation but don t work for HP and so can be of no help regarding warranty issues The only thing can suggest is that you replace the LCD screen yourself it s not as difficult as it may first appear and is a far cheaper option On the link below is the Service and Maintenance Manual for your notebook Starting on Page 70 are the instruction regarding replacement of the LCD screen along with the Part Nos of the Two possible replacements depending on whether your Model has WWAN or not There appears to be a discrepancy regarding these LCD Part Nos as the one listed on Page 74 appear to be different so would recommend getting the Part Number directly from the screen in your notebook when you disassemble it to ensure you order the correct one Itis also well worth shopping around for the screen as there can be large differences in prices anything less than 150 would probably be a good deal Service and Maintenance Manual I m not sure how helpful this suggestion will be but atleast it gives you another option to consider All the best DP K Click the White Kudos star to say thanks Please mark Accept As Solution if it solves your problem Microsoft Most Valuable Professional Microsoft MVP 2012 Microsoft Windows Expert Consumer 42 43 JustAnswer gt Consumer Protection Law Ask A Question Register Login Contact Us answer Consumer Protection Law Hu
161. tamalle huoltoyhti lle Infocare Oy tarkistettavaksi Mik li he toteavat ett laite kuuluu takuunalaisuuteen laite korjautetaan ilman kustannuksia Mik li laite todetaan heill takuun ulkopuoliseksi niin he saattavat laskuttaa teilt tarkistusmaksun joka vaihtelee 40 100 euron v lill riippuen viasta Haluatteko laitteen takaisin ilmana toimenpiteit vai toimitammeko laitteen eteenp in heille Yst v llisin terveisin Best Regards Harri Verkkokauppa com tietokonehuolto computer service Verkkokauppa com It merenkatu 21 00180 HELSINKI y tunnus 1456344 5 Asiakaspalvelu puh 358 010 309 5555 Avoinna ark klo 9 21 la 10 18 Vastaanotamme p ivitt in satoja s hk posteja liit aina alkuper inen viesti vastaukseesi August 5 2012 page 1 of 1 Date Thu 12 Jul 2012 16 43 06 0300 To Tietokonehuolto lt huolto4 verkkokauppa com gt From Sami Liedes lt sami liedes iki fi gt Subject Re Tilauksestanne 10927935 On Thu Jul 12 2012 at 04 22 08PM 0300 Tietokonehuolto wrote gt Olemme tutkineet n yt n ja todenneet ett saranan tiukkuus n yt n avaaminen ei pysty aiheuttamaan t ll ist Emme ole koskaan aikasemmin n hneet tapausta jossa n ytt halkeasi itsest n ilman painetta N yt n vaurio n ytt silt ett laite on ollut ollut kovassa puristuksessa tai jonkin painavan asian alla VO VY VV Vv Voiko se siis aiheutua halkeamishetke aiemmasta puristuksesta Halkeamishetkell n y
162. ter a year and a half of use never leaving the house until I took it to the Geek Squad the LED display screen broke I did not drop this laptop I did not abuse this laptop It still looks brand new I took it to the Geek Squad and was told it would cost more than I paid for the laptop to replace the screen Needless to say I am back in the market MM MV VY OV OV VV VV VV http www justanswer com consumer protection law 20nvd hp pavilion laptop deve loped faint crack right html http www amazon com HP G62 144DX Notebook i3 330M processor dp B003A0PV02 It takes a lot of force to open this laptop and the screen eventually cracked at the top This laptop stays in our house and is not abused in any vay http www notebookforums com t 196163 hp dv6120us screen cracked warranty I made an account here just to say that my HP dv6 screen just cracked too I ve had since SEPTEMBER so a little more than a month and I didn t even drop it or anything I just opened up my laptop and it was cracked It felt smooth to the touch but there was rainbow streaks across the screen I just shipped it off the MM MV VY OV VY VV OV VO VV VM August 5 2012 page 4 of 5 From Huolto Partner Re Fwd Kustannusarvio koskien InfoCaren SIJ gt HP but judging by your comments I ll be charged a ridiculous gt amount gt gt gt Sami gt gt 1 http www cnet com laptops hp pavilion dv7 3165dx 4852 3121 7 33970190 2 html
163. that she put the pen on the KB when she signed the CC slip and broke her brand new laptop screen I felt terrible for the lady and ended up replaceing the screen at cost for her That aside I have 2 G60 laptops right now that are great machines never had a issue with them If I had to make a guess I would say that it might of just got bumped or had pressure in the wrong place at the wrong time type of thing Normally it takes alot to break it bump wise but you could of just been unlucky enough that it was some type of freak accident I would call you CC vendor first and if that is a no go then harrass HP non stop If nothing else I would just replace it I guess Wish I had some better advice for you but thats not a great situation to be in Hopefully it will work itself out though HP Envy 17 3D Macbook Pro 15 Unibody E 06 01 2010 01 25 AM 49 permalink swankmaster d Newbie Join Date May 2010 Location Chicago IL Posts 3 Rep Power OM o E Re LCD Screen Cracked on 3 day old G62 144DX Thanks again to all of you for your insights The barrage of letters and phone calls to HP will begin Tuesday morning Hope you all had a great weekend m 06 03 2010 02 33 AM 410 permalink cooperdisciple Notebook Enthusiast Join Date May 2010 Posts 19 Rep Power 6 B E Re LCD Screen Cracked on 3 day old G62 144DX Quote Originally Posted by swankmaster d5
164. the KUDOS star on the left to say Thanks Make it easier for other people to find solutions by marking a Reply Accept as Solution if it solves your problem Re Cracked Screen upon opening Options 07 26 2011 01 12 AM Thank you for your concern spoke with someone from the executive office who emailed the executive case manager assigned to my case Gosh hope something happens explained that if the defect isn t in most all models then there has to be a defect in my particular laptop had two computer technicians tell me that it sounds like a manufacturer s defect If this route doesn t help will try the online chat I am hoping that an HP technician responds to this post as well Thank you again REPLY Re Cracked Screen upon opening Options 08 30 2011 09 11 AM YES My Pavillion was under WARRANTY also and they made me pay 250 at a courtesy discount for a crack that happens when you adjust the screen HP computers are garbage and will never buy another again am posting your problem and the many others have encountered with the similiar situation on the MIAMI HERALD S TECH TUESDAY to WARN others NOT TO PURCHASE this piece of garbage that HP doesn t stand behind Don t give up If you paid with a Credit Card CONTEST the charges and have your Credit card go to bat for you They will reverse the charges and make HP PROVE that it was Consumer misuse which they can t in light of all the other Pavillio
165. the box for return I have been on the phone with HP for 4 1 2 hours so far and HP can t figure it out My credit card company will deny the payment and Fedex and HP can get together and have a fun time deciding what the heck they would like to do to for with or because of each other I will not give them any more of my time for free I am so grateful that they created this giant cluster amp before I had the computer If this is how hard I have to work to give them 2 100 imagine how they would treat me once they had all my cash I guess HP is to the answer to the great question How the hell does Dell stay in business They seem to be in a death match race to bankruptcy hell I don t know which one of these ill manadged giants will die first but they can race to failure without any more of my cash et them sell their computers to their employees in the Philippines and Bangladesh amp this noise I m outa here Chris 12 11 2010 you people obviously have no idea what you re talking about if you don t like HP why did you waste your money buying an HP laptop I have an HP Pavilion laptop but do you hear me complaining about it NO if you don t like HP or their laptops don t buy one 12 14 2010 I also will not buy another HP this is 2nd one first went before 2 year s this one purchase 7 10 has had mother board replaced CPU fan went out HP replaced got it back 5 day s ago CPU gone again won t give me a new one ha
166. the touch pad will go out and the audio without headphones will crackle after 70 on volume But usually that is with multiple audio s coming in Summary The bottom line this is for people who want to show off their laptop to their family mean it is big and the screen towers of the other people in my family s laptops The thing that impresses me the most is it s will to install this puppy installs and downloads things like a charm Plus the hdmi cable output is great for when you want to watch things with fantastic guality Even though it is a 720p screen it still has blu ray and like said hdmi output definately recommend for people who want to get more serious into laptops Reply to this review Read reply 1 Was this review helpful 1 amp amp 0 Want a laptop that cracks up by itself KIKI on July 21 2010 by foxnetcpt Pros Love the speed love the performance love everything except the screen Cons have read numerous post where people say the screen cracks up by itself It happened to me and am so so so disappointed I ll never buy an HP again Summary This is just one of the many articles http h30434 www3 hp com t5 Display and video Hp D7 notebook led screen cracked m p 295795 M14439 am so sad cause saved to long just to buy a good laptop and now I m sitting with a cracked up piece of junk i bought a good laptop for keeps not to rack up by itself Reply to this review Read reply 1 Was t
167. their customer service reps over a week ago and asked to speak with a supervisor He informed me that he was a manager and there was no one else to speak with know that in customer service this is never true so continued to ask to be transferred to someone that could help me He said that anyone above him was only administrative and did not take phone calls so could pay or he would ship it back then asked him how much it would be to order a replacement LCD the same question that tried to ask over a week ago and he said he didn t know and could give me the parts department phone number didn t want to get off the phone and start all over so asked him to put me on hold and find out or transfer me neither of which he would do After a 20 minute phone call he hung up on me I called back and waited about 5 minutes and ended up having Derick answer again said Derick you hung upon me and he replied Well can t stay on the phone with you all night gave you your 2 options and have no choice but to ship the laptop back to you and disconnect this call and hung up again can not believe the customer service have NEVER been treated this way and have never dealt with a company that will not help me find a solution to a problem that was their own customer services fault in the first place get better service from Wal Mart will never buy another HP again and will post this complaint anywhere get the chance guess learne
168. thinking that all damage was caused by a drop or something similar Is this a fault in the screen I am not looking for a free fix as my equipment is covered for all damage and faults for as long as I own it But it is a very strange fault and as my computer is in mint condition I have to wonder if others have had the same thing happen M N N WNN NVN VV VV VOM http forum notebookreview com hp compag presario g series mini notebooks 4880 28 1cd screen cracked 3 day old g62 144dx html August 5 2012 page 2 of 5 From Huolto Partner Re Fwd Kustannusarvio koskien InfoCaren SIJ My friend has a year old HP dv7 I think he was using it one day on his desk and the screen cracked WHILE he was using it Which doesn t really make sense VVVVV MV http h30434 www3 hp com t5 Notebook Display and Video LCD cracks S0OS td p 318 536 gt gt http www cnet com laptops hp pavilion dv7 3165dx 4852 3121_7 33970190 2 html I have read numerous post where people say the screen cracks up by itself It happened to me and I am so so so disappointed I ll never buy an HP again http h30434 www3 hp com t5 Notebook Display and Video screen m p 135406 VVVVVV NV NV http h30434 www3 hp com t5 Notebook Display and Video HP PAVILION G7 1237DX C racked display m p 1227215 gt gt http h30434 www3 hp com t5 Notebook Hardware Overheating causing cracks in th e screen m p 359733 gt gt http h30434 www3 hp c
169. tietoon tyyppivirheest Onko t m tieto valmistajan omilla sivuilla ja HP n itsens ilmoittama Jos tieto on niin sanotuilla vapaasti muokattavilla keskustelupalstoilla ei valitettavasti voida puhua tyyppiviasta T ll in kyseess on todenn k isesti k ytt jien kokemukseen perustuva subjektiivinen n kemys jolla ei ole todistettuja perusteita Verkkokauppa com luottaa huoltoyhti n n kemykseen vaurion synnyst ja ei voi osallistua virheen korjaamiseen Yst v llisin terveisin Timo Halonen Verkkokauppa com T m n viestin l hett j on Verkkokauppa com asiakaspalvelu August 5 2012 page 1 of 1 Date Sun 22 Jul 2012 23 36 40 0300 To Huolto Partner lt partner huolto verkkokauppa com gt From Sami Liedes lt sami liedes iki fi gt Subject Re Fwd Kustannusarvio koskien InfoCaren ty nroa 3604762 SIJ On Mon Jul 16 2012 at 10 11 42AM 0300 Huolto Partner wrote Hei Saimme huoltoliikkeelt alla olevan tiedon koskien huoltoon toimittamaanne tuotetta Ilmoitattehan vastauksenne kustannusarvioon vastaamalla t h n viestiin viiden 5 arkip iv n kuluessa Otattehan huomioon ett riippumatta siit korjataanko laitetta vai ei veloitamme teilt huoltoyhti n kulujen lis ksi Verkkokauppa com Oy n k sittelykulut VVVNVVVV VV VM Ok palauttakaa ilman korjausta Sami Ystavallisin terveisin Kiti E Verkkokauppa com Huolto RMA Verkkokauppa com Oy Huolto ja palautukset Tyynenmere
170. til I took it to the Geek Squad the LED display screen broke I did not drop this laptop I did not abuse this laptop It still looks brand new I took it to the Geek Squad and was told it would cost more than I paid for the laptop to replace the screen Needless to say I am back in the market MOWN ONOM N OV VV VV VV VVVVVV VV V Y gt http www justanswer com consumer protection law 20nvd hp pavilion laptop deve loped faint crack right html gt gt gt gt http www amazon com HP G62 144DX Notebook i3 330M processor dp BOO3A0PV02 gt gt gt gt It takes a lot of force to open this laptop and the screen gt gt eventually cracked at the top This laptop stays in our house and August 5 2012 page 4 of 6 From Sami Liedes Re Fwd Kustannusarvio koskien InfoCaren SIJ gt gt is not abused in any vay gt gt gt gt http www notebookforums com t 196163 hp dv6120us screen cracked warranty gt gt gt gt I made an account here just to say that my HP dv6 screen just gt gt cracked too I ve had since SEPTEMBER so a little more than a gt gt month and I didn t even drop it or anything I just opened up my gt gt laptop and it was cracked It felt smooth to the touch but there gt gt was rainbow streaks across the screen I just shipped it off the gt gt HP but judging by your comments I ll be charged a ridiculous gt gt amount gt gt gt gt gt gt Sami
171. toimittamaanne tuotetta Ilmoitattehan vastauksenne kustannusarvioon vastaamalla t h n viestiin viiden 5 arkip iv n kuluessa Otattehan huomioon ett riippumatta siit korjataanko laitetta vai ei veloitamme teilt huoltoyhti n kulujen lis ksi Verkkokauppa com Oy n k sittelykulut Yst v llisin terveisin Kiti E Verkkokauppa com Huolto RMA Verkkokauppa com Oy Huolto ja palautukset Tyynenmerenkatu 11 3 kerros 00220 Helsinki Asiakaspalvelu puh 010 309 5555 Avoinna ark klo 9 21 la 9 18 ja su 12 18 Vastaanotamme p ivitt in satoja s hk posteja liit aina alkuper inen viesti vastaukseesi Alkuper inen viesti Orig Msg Aihe Kustannusarvio koskien InfoCaren ty nroa 3604762 SIJ P iv ys Mon 16 Jul 2012 10 08 05 0300 L hett j lt pc infocare fi gt Vastaanottaja lt partner huolto verkkokauppa com gt Huoltoon toimittamassanne laitteessa viitteenne 10927935 sn 2CE1500C2J on vaurio jota takuu ei kata Ty nro 3604762 Korjauksen kustannusarvio on 284 08 Varaosat ty t Palautus ilman korjausta 53 Voitte ilmoittaa toimenpiteist pc infocare fi puh 010 3108100 tai vastaamalla t h n viestiin Odotamme vastausta 5 p iv jonka j lkeen palautamme laitteen ja veloitamme tarkistus ja kuljetuskustannukset Terv InfoCare August 5 2012 page 1 of 1 Date Wed 18 Jul 2012 13 55 18 0300 To Huolto Partner lt partner huoltoGverkkokauppa com gt
172. topics and trends SIGN UP NOW Sharpen Your Notebook Knowledge Subscribe to NotebookReview s newsletters to keep on top of the latest system topics and trends SIGN UP NOW NEWS SHOP COUPONS DEALS DISCUSSIONS ADD ONS VIDEO BUSINESS Laptop Forums and Notebook Computer Discussion gt Notebook Manufacturers gt HP amp User Name user Name J Remember Me gt Compag gt HP Compag Presario G series and Mini Notebooks east re p LCD Screen Cracked on 3 day old G62 144DX Password Log in Register FAO Members List Unanswered Threads HP Compag Presario G series and Mini Notebooks Discussion forum for HP Compag Presario G series and Mini notebooks Welcome to NotebookReview com Have a laptop or notebook related question Register and ask it here in the forums p cLosep Page 20f2 lt 1 2 7 LinkBack Thread Tools amp 06 03 2010 02 40 AM 11 permalink a E Re LCD Screen Cracked on 3 day old G62 144DX cooperdisciple Notebook Enthusiast Quote Originally Posted by csinth 53 My friend has a year old HP dv7 I think he was using it one day on his desk and the screen cracked WHILE he was using it Which doesn t really make sense I don t doubt this for a second Join Date May 2010 Posts 19 Rep Power 6 B o D 06 03 2010 07 46 AM 412 permalink csinth E Re LCD Screen Cracked on 3 day old G62 144DX
173. tt tai hoito ohjeita Jos sait liit mukaan kopio saamistasi kirjallisista k ytt tai hoito ohjeista Kerro t ss suulliset ohjeet Ellet hoida asiaasi itse kerro t ss kohdassa asiamiehesi yhteystiedot ja allekirjoita valtuutus Asiamies hyv ksyy valtuutuksen allekirjoituksellaan Asiaosaiset vastaavat itse kuluistaan my s niist jotka aiheutuvat asiamiehen esimerkiksi asianajajan k ytt misest Sukunimi Etunimi Osoite Postinumero ja toimipaikka Puhelin virka aikana my s suuntanumero S hk postiosoite Valtuuttajan allekirjoitus ja nimenselvennys Asiamiehen allekirjoitus ja nimenselvennys Liit valitukseesi kopiot kuiteista takuusta ja takuuehdoista huoltoraporteista muista sopimuksista mahdollisista asiantuntijalausunnoista sek muista asiaan vaikuttavista asiakirjoista Lautakuntak sittelyss osapuolet saavat yleens tietoonsa kaikki asiaa koskevat asiakirjat T m valitus tarpeellisine liitteineen l hetet n vastapuolellesi ja valituksentekij n saat tietoosi vastapuolen kirjallisen vastauksen Jos asiamiehesi hoitaa asiaa h n allekirjoittaa t m n valituksen Paikka ja p iv m r Allekirjoitus ja nimenselvennys Espoo 4 8 2012 Sami Liedes Kuluttajariitalautakunnan postiosoite PL 306 00531 Helsinki Liite 1 kohtaan 7 Vaatimus ja sen perustelut Kauppa on purettava Vaadin kaupan purkamista ja koko kauppahinnan 719 90 palauttamista t ysim r isen
174. tt oli noin 90 asteen kulmassa auki ja kone oli tasaisella p yd ll ja p ll V nsin n ytt tuolloin muistaakseni vasemmalla k dell noin 5 10 astetta lis auki jolloin kuului vaimea poksahdus ja n ytt n tuli tuo kuvio Ainakaan siis halkeamishetkell mit n puristusta ei ollut En ollut itse edes huomannut saranan j ykkyytt ennen kuin huoltotapauksen vastaanottanut myyj nne huomautti siit Saranan j ykkyys n hd kseni tukee kertomustani En kyll tied millaisessa puristuksessa se olisi voinut olla ennen halkeamishetke k n Mik li ette ole tyytyv inen p t kseemme voimme toimittaa laitteen HP n valtuuttamalle huoltoyhti lle Infocare Oy tarkistettavaksi Mik li he toteavat ett laite kuuluu takuunalaisuuteen laite korjautetaan ilman kustannuksia Mik li laite todetaan heill takuun ulkopuoliseksi niin he saattavat laskuttaa teilt tarkistusmaksun joka vaihtelee 40 100 euron v lill riippuen viasta Haluatteko laitteen takaisin ilmana toimenpiteit vai toimitammeko laitteen eteenp in heille M MON Vv VY VV VV VV Laitetaan eteenp in En ajatellut luovuttaa n in uuden l pp rin kohdalla Olen t ss v h n ik v ss v lik dess jos se todella olisi hajonnut niin kuin ilmeisesti ep ilette tapaturmaisesti voisin kai hakea korvausta kotivakuutuksesta Kun kuitenkin itse tied n ett n in ei ollut kyseess olisi vakutuuspetos Ent s tuo saranan hajoaminen Luuli
175. ttua kun niille on vilautettu noita HP n foorumeita gt gt http h30434 www3 hp com t5 Notebook Display and Video D7 cracked screen probl ems m p 565255 highlight true M21054 gt gt gt gt http reviews cnet com laptops hp pavilion dv7t guad 4864 3121 7 34849694 1 ht ml MM M M VY OV VY VY VO VV VV VM VVVV MV gt gt gt gt Ja n it sivuja riitt enemm nkin sek HP n tukifoorumeilla ett gt gt muualla verkossa Olen varma ett n m riitt v t ainakin osoittamaan gt gt ett kuvaamani kaltainen hajoaminen HP n l pp rien tapauksessa on gt gt t ysin mahdollista gt gt gt gt http h30434 www3 hp com t5 Notebook Display and Video why has my screen crack ed in my dv7 17 inch m p 1266161 gt I have a Pavilion dv7 tx4050 7 17 inch notebook that is about 20 months old I was using it yesterday and to my amazment watched a crack appear and slowly spread from one edge of the screen to the other As a Technician I have heard all the customer stories about not dropping phones and until now dismissed them thinking that all damage was caused by a drop or something similar Is this a fault in the screen I am not looking for a free fix as my VVVVVV VV VVVVVV MV August 5 2012 page 2 of 6 From Sami Liedes Re Fwd Kustannusarvio koskien InfoCaren SIJ gt gt eguipment is covered for all damage and faults for as long as I gt gt own it But it is a very stran
176. u 11 3 kerros 00220 Helsinki Asiakaspalvelu puh 010 309 5555 Avoinna ark klo 9 21 la 9 18 ja su 12 18 Vastaanotamme p ivitt in satoja s hk posteja liit aina alkuper inen viesti vastaukseesi M M M N N M YN VV VV VV VO VV VOY 18 7 2012 13 55 Sami Liedes kirjoitti gt On Mon Jul 16 2012 at 10 11 42AM 0300 Huolto Partner wrote gt gt Hei gt gt gt gt Saimme huoltoliikkeelt alla olevan tiedon koskien huoltoon gt gt toimittamaanne tuotetta gt gt gt gt Ilmoitattehan vastauksenne kustannusarvioon vastaamalla t h n gt gt viestiin viiden 5 arkip iv n kuluessa gt Vaadin ett korjaatte tuotteen takuuseen gt gt Kyseisen ja muutaman muun HP n l pp rimallin n yt n hajoaminen gt kuvailemallani tavalla tai v lill itsest nkin ehk kuumenemisen gt vaikutuksesta n ytt isi olevan netiss varsin hyvin dokumentoitu gt tyyppivika HP n tukifoorumeilta l ytyy kymmeni ellei jopa satoja gt kuvauksia juuri t m ntyyppisest vaurioitumisesta p asiassa juuri gt t st mallista dv6 17 tuumaisesta sisarmallista dv7 ja yhdest August 5 2012 page 1 of 6 From Sami Liedes Re Fwd Kustannusarvio koskien InfoCaren SIJ gt gt 14 tuumaisesta mallista dm4 Ongelma on siin m rin laajasti gt gt tunnettu ett on jopa mahdollista l yt product reviewej joissa gt gt kehotetaan v ltt m n tuotetta koska sen n ytt hajoaa avattaessa
177. ue to charge unsuspecting customers fora MANUFACT URER S DEFECT WHICH THEY SHOULD COVER UNDER WARRANTY Everyone s Tags R View All 1 Re Hp D7 notebook led screen cracked Options 10 07 2011 09 14 AM Looks like my post was removed too Spoke with Josh at HP Case Management which is a joke Basically offered a discount to repair my screen Kicker is HE ARGUED amp INTERRUPTED MY SENTENCES IN AN ARGUMENTIVE FASHION TO BLAME ME FOR BREAKING MY SCREEN HAVE NEVER IN MY LIFE HAD SUCH RUDE CUSTOMER SERVICE HP SHOULD BE ASHAMED do not intend to pay to have their defective produce repaired amp will be a Dell customer in the future This was my 1st amp last HP laptop GET THE WORD OUT amp STOP THESE COMPANIES FROM TAKING ADVANTAGE OF NORMAL USE CUSTOMERS HIT THEM IN THEIR POCKETBOOK WHERE IT COUNTS Everyone s Tags R View All 1 Previous 1 2 4 Next 11 O 2012 Hewlett Packard Development Company L P 12 Contact HP HP Support Forum Home Notebook TOPIC OPTIONS Display Video ip D7 note lt le creen cracke J e ersatio REGISTER NOW Hp D7 notebook led screen cracked 6891 views traveladventure 1 Honor Student Posts 2 Registered 11 01 2011 Message 31 of 37 443 Views Report Inappropriate Content Cintia 12 Top Student Posts 13 Registered 08 25 2011 Message 32 of 37 437 Views Report Inappropriate Content Login b SEARCH HP FORUM Enter search term S BOARD v Prev
178. un HP lle on osoitettu kertomukset heid n foorumeillaan Finally he came back to the phone with an agreement to fix the issue under warranty and provided a tracking number for the box that will be sent for us to return the notebook to them http h30434 www3 hp com t5 Notebook Display and Video D7 cracked screen problems m p 565255 tulostettuna liite A sivu 37 Keskustelua kannettaviin tietokoneisiin keskittyv lt notebookforums com sivustolta I made an account here just to say that my HP dv6 screen just cracked too I ve had since SEPTEMBER so a little more than a month and I didn t even drop it or anything I just opened up my laptop and it was cracked It felt smooth to the touch but there was rainbow streaks across the screen I just shipped it off the HP but judging by your comments I ll be charged a ridiculous amount http www notebookforums com t 196163 hp dv6120us screen cracked warranty tulostettuna liite A sivu 33 Kertomuksellani nayton hajoamisesta ja osoittamalla taman todistusaineiston sen seikan puoles ta ett kyseess on tyyppivika olen saattanut todenn k iseksi ett tuote hajosi kuvaamallani tavalla N ytt on riitt v siihen ett vaikka tuotteelle ei olisi my nnetty takuuta myyj liikkeen olisi korvattava vika virhevastuun perusteella Takuun ollessa viel voimassa myyj n todistus taakka on viel kin raskaampi Myyj ei pysty saattamaan todenn k iseksi ett virhe on
179. use YOU MOVED the frame m p 850931 highlight true M28225 gt Anyone ELSE have theiir PAVILLION NOTEBOOK SCREEN CRACK at the frame while at your desk My HP PAVILION DV7 4190 is UNDER WARRANTY and they are making me pay for USER ACCIDENTAL BRAKAGE The darn thing is SO CHEAPLY MADE that at the frame of the LCD screen IT CRACKS if you use the rubber bumoer on the side to move the Notebook screen lid after opening it VOM NO NONON N VN VVVNVVV MV gt http h30434 www3 hp com t5 Notebook Display and Video Pavilion DV6 3006TX 7 m onths old cracked screen without visible m p 311446 highlight true M15109 gt gt gt gt http h30434 www3 hp com t5 Notebook Display and Video screen display m p 9790 35 highlight true M31835 gt gt gt gt http h30434 www3 hp com t5 Notebook Display and Video LCD Screen Issue Please Help m p 1248897 highlight true M39137 August 5 2012 page 3 of 6 From Sami Liedes Re Fwd Kustannusarvio koskien InfoCaren SIJ gt gt gt gt http h30434 www3 hp com t5 Notebook Display and Video HP Pavilion g7 Notebook PC monitor malfunction white lines m p 1557021 highlight true M46893 gt gt gt gt http h30434 www3 hp com t5 Other Notebook PC Questions LCD Issues m p 48682 h ighlight true M2117 gt gt gt gt http h30434 www3 hp com t5 Notebook Display and Video HP Pavilion dm4 1060us Notebook PC Screen issue image provided m p 306213 highlight true M149
180. valla tai v lill itsest nkin ehk kuumenemisen vaikutuksesta n ytt isi olevan netiss varsin hyvin dokumentoitu tyyppivika HP n tukifoorumeilta l ytyy kymmeni ellei jopa satoja kuvauksia juuri t m ntyyppisest vaurioitumisesta p asiassa juuri t st mallista dv6 17 tuumaisesta sisarmallista dv7 ja yhdest 14 tuumaisesta mallista dm4 Ongelma on siin m rin laajasti tunnettu ett on jopa mahdollista l yt product reviewej joissa kehotetaan v ltt m n tuotetta koska sen n ytt hajoaa avattaessa Tuo kuumeneminenhan on tosiaan my s mahdollinen selitys saranavian lis ksi erityisesti minun k yt ss ni n ytt oli aina t ydell kirkkaudella koska ko l pp rin kirkkaudens t ei toiminut Linuxissa MM M M VY MV VY VY OV OV VV VV Vv Vv August 5 2012 From Huolto Partner Re Fwd Kustannusarvio koskien InfoCaren SIJ gt gt L himm ksi osuva kuvaus samasta ongelmasta l ytyy t st linkist HP n gt tukifoorumeilta gt gt http h30434 www3 hp com t5 Notebook Display and Video Cracked Screen upon ope ning td p 779451 The other day I was OPENING it from a 45 degree angle to the full 90 degree and I heard a small cracking sound and the screen Ainoa ero minun tapaukseenihan tuossa on ett minulla n ytt oli auki 90 astetta ja avasin sit sen 5 10 astetta lis kun n ytt hajosi silmieni edess Kuulemaani nt kuvailisin enemm n vaimeaksi
181. ve a Pavilion dv7 tx4050 17 inch notebook that is about 20 months old was using it yesterday and to my amazment watched a crack appear and slowly spread from one edge of the screen to the other As a Technician have heard all the customer stories about not dropping phones and until now dismissed them thinking that all damage was caused by a drop or something similar Is this a fault in the screen am not looking for a free fix as my equipment is covered for all damage and faults for as long as own it Butitis a very strange fault and as my computer is in mint condition have to wonder if others have had the same thing happen Re why has my screen cracked in my dv7 17 inch Options 06 09 2012 05 23 PM same here this 17 3 inch cracked from the right top corner got really sad and tried to tap it then the whole LCD went white and N cracked all the way to the middle lt just had it for some few months lt think the best solution is to buy a new screen expect 200 at max then install it again myself It s really weak and that s really frustrating stepped on it by mistake and that s how it broke not that l m fat I m less than 130 Ib but my heel hit the corner and now feel like crying Time to look the parts on eBay guess 36 Contact HP HP Support Forum Home Notebook TOPIC OPTIONS Display Video 7 cracked een pro J e ersatio REGISTER NOW D7 cracked scr
182. ve to send it back for repair was told they checked it all out they must have been blind so now using a computer I borrowed from a friend HP could care less and I am still paying for this junk to anyone out there DO NOT refused to buy HP 12 20 2010 N i just bought this hp laptop online before even i go to pick it up and my item is ready i had to do some research concerning if it s a good laptop or not otherwise i don t want to have a huge headache later on soi came to this website where there re so many people who complained about HP I READ immeadiatelyi don t want to wast my money or my time it s a piece of junk i rather buy apple and wait until i get more money next month then buy a better laptop thanks to you guys you safe my money and my time i will do the same thing for other also Grace 1 6 2011 I wish I had seen this site before I purchased my HP It was a christmas present for my 13 year old daughter her first laptop Well she used it once yes ONCE on christmas day the next day she turned it on tofind a split screen I just got off the phone with a useless customer service rep in India to no avail he told me what I described would not be covered under warranty We have had this laptop two weeks are u kidding me I am thoroughly frustrated and disgusted with HP This was the first and last HP purchase I will ever make But I will not let this go I will climb the chain to the CEO if necessary If I do not get a new or compl
183. ven drop it or anything I just opened up my laptop and it was cracked It felt smooth to the touch but there was rainbow streaks across the screen I just shipped it off the HP but judging by your comments I ll be charged a ridiculous amount August 5 2012 10701514 page 4 of 5 From Sami Liedes Reklamaatio koskien takuuhuoltoa 10927935 ja 10701514 Sami 1 http www cnet com laptops hp pavilion dv7 3165dx 4852 3121 7 33970190 2 html 2 http reviews cnet com laptops hp pavilion g4 1215dx 4864 3121 7 35026236 2 ht ml August 5 2012 page 5 of 5 Date Wed 18 Jul 2012 19 07 55 0300 To Huolto Partner lt partner huoltoQ verkkokauppa com gt From Sami Liedes lt sami liedes iki fi gt Subject Re Fwd Kustannusarvio koskien InfoCaren ty nroa 3604762 SIJ On Wed Jul 18 2012 at 02 30 48PM 0300 Huolto Partner wrote VVVVVMVVVV VM Hei Teille on huoltoon toimittaessanne ilmoitettu ett mik li laitteessa havaitaan takuun ulkopuolinen vika veloitetaan teilt k sittelykulut Valitettavasti tuotteen rajoitettu takuu on rauennut eik laitetta voi huollattaa takuun piiriin Mik li olette t h n tyytym t n voitte olla yhteydess reklamaatio osastoomme reklamaatio verkkokauppa com Kiitos lahetin reklamaation MM M VM VY VY M VV VV VV Vv Y Sami Yst v llisin terveisin Kiti E Verkkokauppa com Huolto RMA Verkkokauppa com Oy Huolto ja palautukset Tyynenmerenkat
184. ver buy from you again We tell our friends not to buy from you We tell the world not to buy from you That s right In the days of blogs and search engines customers have the final word That s why you need to bend over backward to keep them happy Because the happy customers stay guiet It s the angry customers who speak up and deter others from doing business with you Take me for example I just posted this message at a website HP is the worst Only an idiot would buy from them They just burned me badly It s too long of a story to tell but I will never buy from them again If you buy an HP Compag Presario 2100 you are buying a complete lemon If there were computer lemon laws HP would be in big trouble If you are looking for reviews on HP laptops or specifically an HP Compaq Presario 2100 laptop notebook review here it is They suck They break Their service is terrible They rip you off and don t apologize They break all their promises Want to buy the best laptop DO NOT BUY FROM HP You can find my post here one of my HP sucks posts In the months to come I intend to post it everywhere again and again and again Call it a new hobby Feel free to post it yourself if you like and link to this page using the instructions at the bottom of this page The people united will never be defeated As you can tell I m angry I m not irrationally angry Anybody who hears my story agrees hat HP mistreated me and that mine was
185. warranted to be worth exactly what you paid for it it may be worth a lot more but that s for you Previous 1 23 Next 62 About Us Contact Us Newsletter Sign Up Forum Login Sharpen Your Notebook Knowledge Subscribe to NotebookReview s newsletters to keep on top of the latest system topics and trends Review Sharpen Your Notebook Knowledge Subscribe to NotebookReview s newsletters to keep on top of the latest system topics and trends HOME REVIEWS NEWS SHOP COUPONS DEALS ADD ONS VIDEO BUSINESS Search Site OurmMost Popular Laptop Forums and Notebook Computer Discussion gt Notebook Manufacturers gt HP amp User Name JUser Name Remember Me UI ost F op dia gt Compaq gt HP Compaq Presario G series and Mini Notebooks Notebook Reviews i y LCD Screen Cracked on 3 day old G62 144DX Password Log in Register FAO Members List Unanswered Threads maa d HP Compaq Presario G series and Mini Notebooks Discussion forum for HP Compaq Presario G series and Mini notebooks In a T430 Welcome to NotebookReview com Have a laptop or notebook related question E Register and ask it here in the forums TheNerds net 1 032 99 PC Connection 1 069 00 Apple MacBook Pro with Retina Display Amazon com p cLosep Page 10f2 12 gt 2 794 00 LinkBack Thread Tools D 05 31 2010 01 50 PM 1 permalink Asus swankmaster d E LCD Screen C
186. what it was and knew they would be there but think he was just trying to get rid of me and wouldn t give me a straight answer when asked what to do after that So did what he said and then had to log back on to chat and explain the entire thing again gave her the referance number from the last chat session but she couldn t find it tried again to ask how to order a replacement LCD but she also tried to get me to do the same thing and didn t clearly answer my questions She then told me that my notebook was under warranty so needed to ship it to get serviced asked if there was a way to ship me a replacement part because didn t want to ship the laptop I knew it probably wouldn t be under warranty anyway but she assured me it was under warranty and she was shipping me a box once again not answering the guestion At this point had been on there for about 4 hours so gave up recieved the box friday afternoon and shipped my laptop out saturday morning gota confirmation that they recieved it tuesday morning Itis now thursday evening and recieved a voicemail to call about my laptop repair called the number back and spoke with a case manager named Derick who informed me that my laptop had a broken LCD and is not under warranty He said that can pay for the repair which would be about 400 my laptop only cost me 650 or they would ship it back did not agree with the options given to me since had been misguided by 2 of
187. wn in price a ton shoot me a private message if you want to get it repaired or if you want to sell the unit with a cracked led Reply DPI Optical Sensor Gaming Mouse Reviewed by Rotterdamblues E Cooler Master CM Storm Spawn 3500 This is an awesome mouse with an excellent grip for a mid sized to large size hand Right handed comfortable trendy upscale red responsive functional task oriented Overall A Full Review Samsung MV 3T4G4 4GB DDR3 1 Laptop SDRAM 1333MHz PC3 10600 Reviewed by Rotterdamblues This is great ram so far so good Very fast and efficient Ram Good for overclocking my Sager np8150 Full Review post 7 of 15 i have the same problem we did not drop it or physically damage it how did your screen get cracked are you sure it is not HP quality issues are they trying to scam their customers for their own defects am thinking to complain to consumer protection agencies Quote Originally Posted by jj20000 m Reply post 8 of 15 i have the same problem we did not drop it or physically damage it how did your screen get cracked are you sure it is not HP quality issues are they trying to scam their customers for their own defects am thinking to complain to consumer protection agencies 32 aM INVI e offline Joined 3 2006 Posts 55 557 Reviews 11 Joined 9 2010 Posts 2 Phobophobia d User offline Joined 11 2010 Posts
188. y and Video why has my screen crack ed in my dv7 17 inch m p 1266161 I have a Pavilion dv7 tx4050 17 inch notebook that is about 20 months old I was using it yesterday and to my amazment watched a crack appear and slowly spread from one edge of the screen to the other As a Technician I have heard all the customer stories about not dropping phones and until now dismissed them thinking that all damage was caused by a drop or something similar Is this a fault in the screen I am not looking for a free fix as my equipment is covered for all damage and faults for as long as I own it But it is a very strange fault and as my computer is in mint condition I have to wonder if others have had the same thing happen http forum notebookreview com hp compaq presario g series mini notebooks 4880 28 1lcd screen cracked 3 day old g62 144dx html My friend has a year old HP dv7 I think he was using it one day on his desk and the screen cracked WHILE he was using it Which doesn t really make sense http h30434 www3 hp com t5 Notebook Display and Video LCD cracks S0OS td p 318 536 http www cnet com laptops hp pavilion dv7 3165dx 4852 3121_7 33970190 2 html I have read numerous post where people say the screen cracks up by itself It happened to me and I am so so so disappointed 11 never buy an HP again http h30434 www3 hp com t5 Notebook Display and Video screen m p 135406 http h30434 www3 hp com t5 Notebook Display and Video

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