ITB10-048 - InfinitiG37.com
Contents
1. DESCRIPTION PFP OPCODE SYM DIA FRT Engine Oil Check amp Fill AX16AA 3 Reference the Parts Information Table and use the applicable Engine P N as the PFP NOTE If necessary submit separate PP line claims using AX17AA AX18AA and AX19AA for each subsequent customer requested Engine Oil Check amp Fill operation at 1000 3750 mile intervals 8 8 ITB10 0482. QY INFINITI SERVICE BULLETIN COPYRIGHT NISSAN NORTH AMERICA INC Classification Reference EM10 006 ITB 10 048 July 30 2010 2008 2010 G37 ENGINE OIL LEVEL IS LOW APPLIED 2009 2010 G37 Sedan V36 VEHICLES 2008 2010 G37 Coupe CV36 2009 2010 G37 Convertible HV36 APPLIED ENGINE VQ37VHR ONLY APPLIED VIN 2008 2009 G37 Coupe Sedan amp 2009 Convertible All 2010 G37 Coupe vehicles built from DATE JN1CV6EK AM100001 to JN1CV6EK AM102428 up to 05 Apr 2010 JN1CV6EL AM150001 to JN1CV6EL AM152039 up to 05 Apr 2010 2010 G37 Sedan vehicles built from JN1CV6AP AM200001 to JN1CV6AP JN1CV6AR AM250001 to JN1CV6AR JN1CV6AP AM400001 to JN1CV6AP JN1CV6AR AM450001 to JN1CV6AR 2010 G37 Convertible vehicles built from Automatic Transmission equipped JN1CV6FE AM351001 to JN1 CV6FE AM351532 up to 05 Apr 2010 JN1CV6FE AM350001 to JN1 CV6FE AM350542 up to 18 Dec 2009 Manual Transmission equipped JN1CV6FE AM351001 to JN1 CV6FE AM351899 up to 06 Apr 2010 JN1CV6FE AM350001 to JN1 CV6FE AM350749 up to 12 Jan 2010 IF YOU CONFIRM Engine oil level is low OR there is unusual engine noise x AM202365 up to 02 Apr 2010 AM252477 up to 02 Apr 2010 AM406683 up to 05 Apr 2010 AM458374 up to 05 Apr 2010 x x x ACTION Use the Repair Flow Chart in the Service Procedure on page 2 to determine the complete repair procedures for a specific vehicl
3. e CAUTION If the short engine is replaced as part of this bulletin please advise the customer to follow the Owner s Manual Engine Break in Schedule for the first 1 200 miles including e DONOT RUN THE ENGINE OVER 4 000 RPM e DONOT ACCELERATE AT FULL THROTTLE NOTE Check OBD II Engine Self Diagnosis for any stored DTC codes and use the appropriate Electronic Service Manual ESM to repair any DTC code found stored Infiniti Bulletins are intended for use by qualified technicians not do it yourselfers Qualified technicians are properly trained individuals who have the equipment tools safety instruction and know how to do a job properly and safely NOTE If you believe that a described condition may apply to a particular vehicle DO NOT assume that it does See your Infiniti dealer to determine if this applies to your vehicle 1 8 SERVICE PROCEDURE Refer to the Repair Flow Chart below to determine the steps needed for this vehicle Repair Flow Chart ACCEPTABLE INFINITINET OIL CHANGE HISTORY AVAILABLE PERFORM STEPS 1 5 Page 3 INITIAL ENGINE OIL LEVEL CHECK PERFORM STEPS 8 and 9 page 5 CHANGE OIL and CHECK FOR ENGINE NOISE DOES THE END OF THE DIP STICK REACH TO THE TOP OF THE OIL LEVEL IS THERE ANY UNUSUAL ENGINE NOISE PERFORM STEPS 6 and 7 page 4 Return vehicle to customer and ADD OIL amp CHECK FOR NOISE remind the customer to return to IS THERE ANY UNUSUAL dealer for oi
4. e 1 If the oil level is in this range Figure 2 not registered on the dip stick at all e Go to page 5 e Perform steps 8 through 11 Dip stick Does Not reach the top of the oil level TP060462a Figure 2 3 8 ITB10 048 ADD OIL AND CHECK FOR NOISE Oil level is found in the range shown in Figure 3 perform steps 6 and 7 only Dip stick reaches the top of the oil level TP060462 Figure 3 6 Add oil as needed to bring level to the H mark completely full e Recommended oil API SERVICE SL SAE 5W 30 NOTE Oil that is added to the engine will take a few minutes to drain down to the engine pan Wait at least 10 minutes before rechecking the oil level 7 Check for unusual engine noises If there are NO unusual engine noises record the vehicle mileage return the vehicle to the customer and ask the customer to return to the dealer after 1000 3750 miles to recheck oil level or e If there are any unusual engine noises replace the short engine assy using standard Warranty Repair Practices NOTE For engine noise warranty claims reference the current Infiniti Warranty Flat Rate Manual 4 8 ITB10 048 CHANGE OIL AND CHECK FOR NOISE Oil level is found in the range shown in Figure 4 not registered on the dip stick at all perform steps 8 though 11 Dip stick Does Not reach the top of the oil level TP060462a Figure 4 8 Change the oil and f
5. e replacement date CAUTION If the short engine is replaced as part of this bulletin please advise the customer to follow the Owner s Manual Engine Break In Schedule for the first 1 200 miles including e DONOT RUN THE ENGINE OVER 4 000 RPM e DO NOT ACCELERATE AT FULL THROTTLE 7 8 ITB10 048 If the oil level is in the OK range a Fill the engine oil to the H mark on the dip stick b Record the amount of oil added c Record the vehicle mileage d Release the vehicle to the customer e No further action is needed e Remind the customer to continue to check the oil level every 1000 miles or every other fuel fill up NOTE If the customer chooses they may return up to 3 times for a 1000 3750 mile oil level check PARTS INFORMATION PART Number Quantity Oil Filter 15208 65F0C Washer Drain Plug 11026 01M02 Engine V36 amp CV36 10103 JL3MA A0101 EY03A CLAIMS INFORMATION Submit a Primary Failed Part PP line claim using the following claims coding DESCRIPTION PFP OPCODE SYM DIA FRT_ Engine Oil Check amp Fil 1 AX15AA 1 Reference the Parts Information Table and use the applicable Engine P N as the PFP OR DESCRIPTION PFP OPCODE SYM DIA FRT_ RPL Engine Oil amp Filter 2 CX06AA ZL 32 0 4 hrs 2 Reference the Parts Information Table and use the applicable Engine P N as the PFP For Step 12 to be performed after 1000 3750 miles submit a separate claim using
6. ilter e Make sure the oil is filled exactly to the H mark completely full NOTE Oil that is added to the engine will take a few minutes to drain down to the engine pan Wait at least 10 minutes before rechecking the oil level e Recommended oil API SERVICE SL SAE 5W 30 9 Check for unusual engine noise e lf there are NO unusual engine noises go to step 10 or e lf there are any unusual engine noises replace the short engine assy using standard Warranty Repair Practices NOTE For engine noise warranty claims reference the current Infiniti Warranty Flat Rate Manual 10 Record the vehicle mileage 11 Ask the customer to return to the dealer after 1000 3750 miles to recheck the engine oil level 5 8 ITB10 048 OIL LEVEL CHECK AFTER 1000 3750 MILES 12 Park the vehicle on a level surface with the engine stopped for at least ten 10 minutes IMPORTANT The 30 minute time period is ideal to allow all of the oil to drain back to the oil pan crankcase 13 Write down the exact oil level reading using the engine dipstick and ruler see Figure 5 e To measure line up the 0 mm edge of the ruler with the H mark on the dipstick e The example in Figure 5 shows the oil level is 8 i A mi mm below the H mark 20 Ho otaj 03 i bl i i it Figure 5 14 Check service records for the last time the engine oil was filled NOTE For the purposes of this bulletin the following documentation for oil leve
7. l checked and filled will be accepted Repair work order from any Infiniti dealer showing the vehicle mileage and indicating service for check and refill oil level or oil and filter change 15 Determine the number of miles driven since the last engine oil was filled 16 Select the correct mileage range at the top of the Oil Consumption Chart on the next page 17 Use your ruler reading from step 2 to select the correct mm ruler reading at the left side of the chart 18 Write down your results OK or NO GOOD based on the intersecting points of the mileage and mm ruler reading 6 8 ITB10 048 OIL CONSUMPTION CHART FOR VQ37VHR ONLY mm Ruler Reading Miles since last engine oil service 1001 1500 1501 2000 2001 2500 2501 3000 3001 3500 3501 3750 INID T AION o 17 18 19 20 21 22 23 NOTE If the engine oil level is more then 23 mm low the consumption rate is considered No Good If the oil level is in the No Good range a Order a replacement Short Engine Assy and Gasket Kit b c Schedule an appointment for short engine replacement Fill the engine oil to the H mark and release the vehicle to the customer NOTE Advise the customer to check the oil level at least every 1000 miles and make sure the oil level is refilled to the H mark while waiting for the scheduled engin
8. l level check after ENGINE NOISE 1000 3750 miles PERFORM STEPS When customer returns perform 12 18 oil level check by following steps 12 18 page 6 Return vehicle to customer and remind the customer to return to dealer for oil level check after 1000 3750 miles When customer returns perform oil level check by following steps 12 18 page 6 Return vehicle to customer no oil consumption concern Return vehicle to customer no oil consumption concern Replace Short Engine Assy using standard Warranty Repair Practices 2 8 ITB10 048 INITIAL ENGINE OIL LEVEL CHECK e This step should be performed only if you do not have verified Infiniti service history information indicating the vehicle mileage at the last oil change e Go to step 12 oil level check after 1 000 3750 miles if you do have verified vehicle mileage information at the last oil change 1 Park the vehicle on a level surface and apply the parking brake 2 Make sure the engine has been OFF for more than 10 minutes e This allows the engine oil to drain back into the engine pan e Engine OFF for 30 minutes or more is ideal 3 Remove the oil dip stick and wipe it clean 4 Reinsert the dip stick all the way 5 Pull the dip stick out again and check the oil level If the oil level is in this range Figure 1 e Go to page 4 e Perform steps 6 and 7 only Dip stick reaches the top of the oil level TP060462 Figur
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