hp Mono/Color LJ News No. 40
Contents
1. 5 key one time until INITIALIZE DISK is displayed then press the 6 key one time The MFP will initialize the disk and then continue with the boot sequence Initialize Hard Disk Drive Single Function series 1 Turn on the printer and wait for the memory count DURING the memory count press and hold the MENU key until the three status LEDs are illuminated 2 Release the MENU key 3 Press the back arrow The message INITIALIZE DISKS displays on the control panel 4 Press the down arrow The printer will initialize the disk and then continue with the boot sequence Cold Reset MFP series 1 Turn on the printer and wait for the memory count DURING the memory count press and hold the 6 key until the three status LEDs are illuminated 2 Release the 6 key 3 Press the 3 key until COLD RESET is displayed then press the 6 key one time The printer will initialize the disk and then continue with the boot sequence For more information visit www hp com Cold Reset Single Function series 1 Turn on the printer and wait for the memory count DURING the memory count press and hold the Check key until the three status LEDs are illuminated 2 Release the Check key 3 Scroll up or down until COLD RESET is displayed then press the Check key to select it The printer will initialize the disk and then continue with the boot sequence HP C2. Fixed True Type Descriptor size issue of PCL Conformance tests Fixed the issue of printing PCL watermarks with the wrong font and at the wrong angle e Bonjour not advertised over IPv e Starter cartridge remaining would go up when it reaches low percentage Download Instructions Click on one of the following URLs www hp com support ljp2030series www hp com go ljp2030series_software Select product and operating system then download HP2035 Series Firmware Download Utility 1 2 0 5 To install follow the respective instructions on the Web pages of the firmware update utility System Requirements e This utility is for use on Windows 2000 XP and Vista It can only be used with USB connections e HP LaserJet P2030 series printer driver must be installed e Must be able to print to the HP LaserJet P2030 series printer Notes e The firmware update utility does not work over a parallel connection e On Vista 64 a message stating This program might not have installed correctly is mistakenly received after the tirmware update is complete Disregard the message as the firmware update does complete and does update the firmware This will be fixed by the end of November 13 HP LaserJet P2050 Printer series Firmware update and fixes Issue Description A firmware update is now available for both the network bundle and base bundle of the HP LaserJet P2050 Printer series Network bundle P2050 printe
3. issue notify them that e The M1522n will lose the correct Time Date intormation on the LCD display if power cycled e The Time Date display is not functioning for the copy bundle e FW Rev will remove the Time Date display on all M1522n models with the Real Time Clock whether working or not For more intormation visit www hp com HP LaserJet M1522n MFP Firmware fix for scanner issue Issue Description Manufacturing changes on the non tax model of the HP LaserJet M1522n MFP with formatter p n cc396 60001 have resulted in several scanner issues For example when using the device s scan to function customers may encounter an error message that reads An unexpected error has occurred or they may see error messages such as Scanner or camera is currently in use try again later when using the HP embedded scan function This is due to the removal of the Real Time Clock RTC which causes a communication timeout between the PC and the printer Solution Download and install FW Rev at hp com to fix this issue 15 A HP Color LaserJet printer updates HP Color LaserJet CP6015 Printer series Firmware fix for Size Mismatch 41 3 error when printing custom media Issue Description The HP Color LaserJet CP6015 Printer series is one of HP s top performing wide format printers offering the ability to handle a wide variety of paper sizes and weights Occasionally when a user is trying to
4. EK Si NCIS TF R EI SE AAR TR ST eos ERR EES Fo 10 Patient identification wristband printing solution Issue Description For healthcare organizations no responsibility is more important than patient safety Positive patient identitication through the production of reliable and easy to read patient wristbands has proven to reduce medical errors improve the quality of care and facilitate compliance with government mandates around patient privacy HP printers and multifunction devices facilitate the printing of sophisticated and customizable ID wristbands for patients at hospitals and other healthcare environments By simply loading the recommended wristband media into the HP device and printing from your hospital registration system you can contidently print a complete patient admissions packet including wristbands privacy notices consent forms barcoded labels and documents for lab work x rays or other procedures on one device at one time F Media Type Labels EP 4 LA 6 5 x 11 0 Tray 2 amp Tray 3 kiser Mode Norima LaserJet M4345mfp Media Type Labels Fuser Mode Normal Color LaserJet 4700 Media Type Tough Paper Print Mode Tough Paper LB2 ADULT L2 Tray 2 amp Tray 3 LaserJet P4015 PA515 Media Type Labels Fuser Mode Normal Manufacturer Endur ID EP 2 LA 3 25 x 11 0 LaserBand LB2 ADULT L3E 8 25 x 11 5 A4 LaserJet M4345mfp LB2 M F B Tray 2 amp Tray 3 Media Type La
5. 4100mfp 4200 series 4240 series 4250 series 4300 series 4345mfp series M4345 MFP series 4350 series 4500 series P4510 series 4550 series 4600 series 4610 series 4650 series 4700 series 4730 MFP series CM4730 MFP series 5000 series M5025 MFP series M5035 MFP series 5100 series 5200 series 5500 series 5550 series CP6015 series CM6030 MFP series CM6040 MFP series 8000 series CM8050 Color MFP with Edgeline Technology CM8060 Color MFP with Edgeline Technology 8100 series 8150 series 8150mfp series 9000 series 9000mfp series 9040 series 9040mfp series M9040 MFP series 9050 series 9050mfp series M9050 MFP series 9055mtfp 9065mfp 9500 series 9500mfp series For more intormation visit www hp com HP Business Inkjet Officejet network only 2250 series 2280 series 2300 series 2600 series 2800 series 3000 series 9100 series all in one Known Issues for UPD version 4 7 Description Customers using Windows Vista with SP1 installed who also have the UPD installed in Dynamic Mode may have difficulties trying to print from IE When printing a job and then cancelling the job in the printer list dialogue the print job still comes out Severity Minor No fix available Description There is a translation error in Driver Precontig Utility with PCL6 The string Normal appears in the Ul and should have been translated into German Severity Minor Will be forwarded to next updates D
6. HCP and AUTO IP protocols Since ARP ping is still used by some customers the P2055 network bundle supports this protocol as well as DHCP and AUTO IP Solution To set up the P2055 firmware for ARP ping follow the steps below 1 Perform a Permanent Storage Initialization e Shut off the printer e Hold down the lt up arrow gt and lt cancel gt keys while powering on the printer e Don t release the buttons until the display reads Permanent Storage init 2 Wait tive minutes then print a contig page 3 In the contig page make sure that the IP Address is 192 0 0 192 and that Contig By is set to Default IP Note If an IP address other than 192 0 0 192 is displayed please use EWS to manually configure it 4 From DOS arp s IP MAC Note IP should be a manual IP address rather than an AUTO IP address 5 Print out another network contig page The IP address should be the desired address and Contig By should be Manual HP LaserJet P2050 Printer series Guidelines for supporting the Jetdirect enterprise networking solution This article available at the URL shown below describes JDI supportability tor the HP LaserJet P2050 Series network bundles models P2055n and P2055x The article provides detailed intormation on identitying potential JDI failures obtaining error reports on JDI failures and failure analysis procedures as well as provides clarification on future firmware release
7. HP LaserJet Product UPDATE Newsletter HP TOP HEADLINES Product Updates hit PRINT hp Welcome to the HP Laserjet Product Update Newsletter Our featured articles created by our technical marketing support team in response to field and partner support requests provide technical responses and resolutions to specific issues encountered in the field Our current newsletter begins by introducing two of HP s newest Laserjet printers the HP Laserjet P2030 and P2050 Printer series and continues with helpful troubleshooting tips as well as the latest updates and information tor various HP Laserjet devices As always we appreciate your ongoing feedback and suggestions for articles Continue sending any questions or comments to hplinewsletter hp com Table of Contents Introducing our newest cele se 3 FIP Lasenet E7030 Prine SENES cresk E N E A sane ninneeonananeeoaaaeien 3 HP LaserJet P2050 Printer series ciicsscvssinsrersaceninsssaawneeasoussaneuibsnacsyuidtenenaataulbenesuenbtacqnatbembsionsenaiuananes 4 Keeping you informed 0 eeoooennnnssseiinnesssssiiinsssttinisststritttsstttritsssstrtrrssstrrrirrssrerrerrsssrrrrerresrren 5 HP LaserJet P2050 and P2030 Printer series Enabling Quiet Mode cccccceeccccecseeeceeeesaeeeeeesseeeeeeeeanees 5 HP LaserJet P2050 Printer series network bundle ARP ping supportability ccceccccceesseeeceeeseeeeeeeaeees 5 HP LaserJet P2050 Printer series Guidelines
8. Jet M4345mfp Normal office environment Color LaserJet 4700 Fuser Mode Normal l Normal office environment LaserJet P3005 Normal office environment Color LaserJet CP3505 Normal office environment LaserJet P4015 P4515 Normal office environment LaserJet M4345mfp Normal office environment Color LaserJet 4700 Normal office environment Media Type Labels Fuser Mode Normal Color LaserJet 4700 Media Type Tough Paper Print Mode Tough Paper An office environment as close to 730F 230C and 50 humidity as possible 2 These are the default settings for the indicated media type For more intormation visit www hp com 1 Documentation updates HP Color LaserJet CP6015 series and CM6030 CM6040 MFP series Cold Reset Hard Disk Init Issue Description The service manual did not specity how to perform a Cold Reset or how to initialize a Hard Disk Drive The instructions are presented below Note Performing a cold reset may take some of the printer settings back to factory defaults Some of these settings may include e Service ID Real Time Clock e Configuration Network Settings e JDI settings e Customer Paper Size settings Solution Initialize Hard Disk Drive MFP series 1 Turn on the MFP and wait for the memory count DURING the memory count press and hold the START key until the three status LEDs are illuminated 2 Release the START key 3 Press the
9. ast as 8 seconds from Ready mode letter A4 Time To Completion for a typical office print job as fast as 13 seconds letter as fast as 13 4 seconds A47 600 MHz HP lj P2055d 64 MB expandable up to 320 MB via 1 open 144 pin DIMM slot HP LJ P2055dn and HP LJ P2055x 128 MB expandable up to 384 MB via 1 open 144 pin DIMM slot Recommended monthly volume 750 to 3 000 pages Duty cycle 50 000 pages Multipurpose tray 1 A4 A5 A6 B5 letter legal statement executive index cards envelopes No 10 Com No 7 Monarch C5 B5 Dl custom 76 by 127 mm 3 by 5 in to 216 by 356 mm 8 5 by 14 in HP lJ P2055d One Hi Speed USB 2 0 port HP LI P2055dn and HP J P2055x One Hi Speed USB 2 0 port builtin HP Jetdirect Gigabit Ethernet networking Starting at 349 One year return to HP authorized service center telephone and web support varies according to region Part numbers HP L P2055d CE457A HP L P2055dn CE459A HP P2055x CE460A Series at a glance i P2055dn CE459A Part number 50 sheet multipurpose tray 1 250 sheet input tray 2 500 sheet input tray 3 Optional Automatic two sided printing HP Jetdirect Gigabit Ethernet Not available networking For more information visit www hp com I P2055x CE460A Keeping you informed HP LaserJet P2050 and P2030 Printer series Enabling Quiet Mode Issue Description In some instances for example when the printer s operating so
10. bels PLS 102A Letter Tray 2 amp Tray 3 Color LaserJet 4700 Media Type Tough Paper Print Mode Tough Paper LB2 ADULT LE A4 Tray 2 amp Tray 3 LaserJet P3005 Media Type Rough Fuser Mode High1 Color LaserJet CP3505 Media Type Opaque Film Print Mode Tough Paper A7012W 55 x 11 0 LaserJet P4015 P4515 A7014 8 5 x 11 6 Tray 2 amp Tray 3 aah cane a Tray 2 amp Tray 3 LaserJet M4345mfp Tray 2 amp Tray 3 Standard Register A7043 Letter Tray 2 amp Tray 3 The following information reflects testing done in the HP test lab and should be used as a guideline in delivering the best performance for media listed in the table on the following page Solution To better position the printed image on the media it may be necessary to adjust the image registration for the tray used with this media The process is outlined on an instruction sheet printed from the control panel of the device Select Configure Device or Administration gt Print Quality gt Set Registration gt Print Test Page Follow the instructions on the test page that is printed to make adjustments to the tray registration values if necessary Media SKU Input Tray Media Type Fuser Mode Environment LaserJet PAO15 P4515 LaserJet P4015 P4515 Normal office environment LaserJet M4345mfp Normal office environment Color LaserJet 4700 Normal office environment LaserJet P4015 P4515 Normal office environment Laser
11. ece En EEE EEE EAH EE EE EEE AA EEEEE GAA EE EE EG HAE EEE EEG HARE EEE GE EEE EE EEE H HEE ES 16 HP UPD 4 7 0 release and IALOFIN GT OA sics oaciscsacucasiaateadacswrrnadacaabdsivndianadaaireadacidbabiondiadadawienshacedeosatedakanbeon 16 Introducing our newest products HP LaserJet P2030 Printer series For customers who want affordability and reliability without any compromise in quality the HP LaserJet P2030 Printer series delivers the goods This durable black and white printer offers print soeeds of up to 30 pages per minute ppm for letter and A4 paper sizes enabling users to get their documents and get back to work quickly And with the Instant on Technology built into this printer series Time To Completion TTC for a typical office print job can be nearly two times faster Technical specifications Print speed Up to 30 ppm letter A4 Document delivery speeds The HP LaserJet P2030 Printer series also offers flexible connectivity options to accommodate an ever changing office environment Quickly connect the printer to a computer using the Hi Speed USB 2 0 port Or share the printer and efficiently utilize resources with builtin Ethernet Fast Ethernet networking on the P2035n model Users can create high quality professional looking documents with clear text and high resolution images thanks to HP FastRes 1200 technology And with support for a range of media sizes and types including index cards and prescri
12. efault is grayscale Change this option to color then press OK to print This should result in background images being printed Print p He Laser lei PIS 2S 158 145 23 Status Ide Type HF Laser det P2075n Where IP _ 16 158 145 23 Comment Print range al C Custom Show C Sides Enber side numbers and or side ranges For example 135 12 Current ide Whats mew Handeuts Issue Description Adobe PDF Below is a snapshot of a PDF document which contains a halttone background image When printed using the LaserJet P2035 driver however this halftone image gets printed in full black HERITAGE REFLECTIONS Colonial amp Shaker Furnitiare Accagsorias amp Gifts For more intormation visit www hp com Solution From the Adobe menu select File gt Print to bring up the dialog screen shown below Click the Advanced button on the bottom left of the screen to bring up the Advanced Print Setup window Primi Prone Name HP Laada POSS 15 158 145 23 a7 Status Aest Type HP Lasila Pon Pioperies Cogpments and Foren Docureri ond Hakups Pied Lomponle Fmi Flange CE Al CO Curent view Subset Revese pages Page Handing Domes Page Scabng e Auto Flotate and Center 1 Shenk bo Pron abbe Aves Choose Paper Source by POF page size Prin 1o fe Urie Inches 1A ii OF Cancel In the Advanced Print Setup window shown below the
13. erforming a Super NVRAM initialization Solution To reset the default language back to English follow the steps below 1 If question marks appear on the control panel when booting up the printer for the first time turn off the device 2 Press and hold the lt down arrow gt and lt cancel gt buttons at the same then turn on the device 3 Continue holding down the buttons until the message Permanent storage init appears on the control panel then release the buttons 4 When the process finishes the control panel will show the message Install black cartridge 5 Wait until the language setting message appears on the control panel At this point English should appear as the default language on the control panel and the device should proceed with its normal process of booting up Note that the customer does not need to repeat these steps every time the printer is powered on the problem should now be permanently solved Printing background images trom Microsoft PowerPoint and Adobe PDF Issue Description PowerPoint When printing from PowerPoint using the HP LaserJet P2055 PCL6 driver P2035 driver and P2015 PCL6 driver it is often reported that background images on slides will not print leaving only text on the page Solution From the PowerPoint menu select File gt Print to bring up the dialog screen shown below In the bottom lett of the dialog screen there is a color grayscale option whose d
14. escription For the HP CLJ CM6050MFP it is not possible to set the paper size A3 Paper type unspecitied This appears to be a firmware issue Severity Moderate Will be addressed by firmware team Description In the discrete PCL 6 driver which is based on the 4 7 version code base there are difficulties when changing from ProRes1200 to 600 dpi If a customer prints a job using ProRes 1200 resolution then attempts to print a job using 600 dpi a PCL XL may OCCUF Severity Moderate Will be addressed as a high priority by S W CPE 17 To learn more visit www hp com Copyright 2009 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein February 2009
15. for supporting the Jetdirect enterprise networking solution 5 TOUS SOONG MIDS ccs eos E ons E T E E E E E 6 HP Color LaserJet CP6015 Printer series and CM6030 CM6040 MFP series 59 30 error 6 HP LaserJet M1522n MFP Question marks on the control panel cccccccccesseeecceeeeeeeeseesueeeeeesseeseeeeeaaees 6 Printing background images trom Microsoft PowerPoint and Adobe PDF cccssseeeeeeeeeeeeeeeeeeaeseaaee eens 7 Printing to monochrome devices from Microsoft PowerPoint cccccsseeeeeeeeceeeeeeeceeaseeeeeeeeeeeeeeeeeeassaaaee eens 8 HP Color Laserjet CM6030 CM6040 MFP series Troubleshooting slow printing copying ccccceeesseeees 8 China media recommendations a ecccatpee antag o9ec ster eiend castes eeeneckaeneendeartan aeeantaecnineecaetunteteaccicewndensteceee 9 Patient identification wristband printing solution c2c5c vs2 22shacwduerdeauewabss stele Boxer doenadennsedy aeneebbeee sian shades 10 Documentation updates ccc cece cece cece cee ne ence eee ee eee EEG EEE EEE EEA EEE EEE GHEE EEE EHH EEEEE EG GAO EEE EEG GASSES EGE E EERE EEE 12 HP Color LaserJet CP6015 series and CM6030 CM6040 MFP series Cold Reset Hard Disk Init 12 HP Color LaserJet CP3505 Printer series New part numbers for memory DIMMS 00cccccceeeseeeeeeeeeeeeaes 12 HP LaserJet P3005 Printer series Formatter part nUMDELS ccccccccecseeecceeeseeeeeeeueeeeeeessaeeeeeeeaeeeeeeaas 12 HP La
16. his produces an acceptable print it is not the most accurate print available To provide the most accurate printed output HP print drivers for monochrome devices instruct the application to use the color option when they detect that a print job is coming from PowerPoint By specifying the color option the full color information is sent to the driver which then converts the color information to grayscale The end result is a more accurate printout complete with printed backgrounds and correctly printed white text The spool tile is larger with this color information but the resulting printed page is more accurate and true to the original on screen slide For more intormation visit www hp com Additional information Customers who wish to use grayscale can manually select this option by going to File gt Print and PowerPoint will convert the print job to grayscale In most cases the slide backgrounds will not be printed while white text will be converted to black HP Color Laserlet CM6030 CM6040 MFP series Troubleshooting slow printing and copying Issue Description The HP Color LaserJet CM6030 and CM6040 Multifunction Printer series offers business users an affordable and reliable way to copy and print documents at productivity enhancing speeds Occasionally however there is a discrepancy between what the customer expects in terms of speed and the actual print and copy speeds of the devices The purpose of thi
17. in the local China market that are reasonably prices but do not cause premature failures and print quality issues Ab FAR Rte PTW He RIRA FE a sk Be rE HIET EP ot E Ta UU Ee AB a ce HR HEA ERS FRINN ET IARI FH AR IN MA ifs HH 2B PAT oT RS BA PA a SUCRE ALT Eli ss a AACE o Solution According to jam and failure rates recorded in the test the top three best performing local China media are e A4 70g Golden Color e A4 70g Jetset Classic e A4 80g Gold Flagship HH ACES ARTETA PAT SAB AL Pe ees Bed A 8 FP RAS HREM AAR SIR Pe E T ZPR See AY e A4 70g _iminn2k Golden Color e A4 70g HiEE Jetset Classic e A4 80g SAL Gold Flagship For more information visit www hp com Attachment A Tested Media List MHE A wlio a ee A4 70g Top Gun Nku A4 70g Jetset Classic ZEEN A4 70g Golden Color fii AR A4 80g Gold Flagship ENR A4 80g Paper One AHE A4 80g HP everyday HERRA A4 80g Double A A4 70g OnHing Transmate ZXR only for HP IJP1005 Attachment B Tested Printer Models BHE B WRF EELE FP CU272605 HP YP 2014 HP Y P1005 Attachment C Approximate price for the Top three media BEC SAP KEM A4 70g Golden Color iat Ak A4 70g Jetset Classic HL EN A4 80g Gold Flagship SEMENK 22 5 Yuan Ream 7t 4 19 Yuan Ream 7t 4 28 2Yuan Ream 3t 4 The prices vary depending on different areas and channels Use for reference only AN
18. ir utility has been developed to recover the firmware in the formatter This utility along with installation instructions is available at hp com on the Software amp Driver downloads page for the HP LaserJet P1505n and is named HP LaserJet P1505n Printer Firmware Repair Utility HP LaserJet P2030 Printer series Firmware update and fixes Issue Description A firmware update is now available for the HP LaserJet P2030 Printer series This update is recommended for P2030 printers that have a version prior to 20081120 and will update the printer s firmware version to 20081120 Nov 20 2008 List of firmware fixes can be found on TechWeb IV SAW or Concentra c01605960 as well as under Download Instructions listed below This newer version will enable the fixes listed below For more intormation visit www hp com To determine a printer s firmware version print a configuration page by pressing the Go buttom for five seconds when the printer Ready light is on and no other jobs are printing or select it from the Print Information Pages drop down list on the Services tab in Printer Preference Solution Firmware Version 20081120 fixes include e If a solid black page is printed the correct pixel coverage is calculated e Use the correct fuser mode when printing the second half of manual duplex job e Handle socket errors in event listen thread e g when bind fails due to port already in use e PCL Fixes
19. lity or HP LaserJet P2055dn Firmware Update Utility To install follow the respective instructions on the Web pages of the firmware update utility Notes e HP LaserJet P2055d Firmware Update Utility is for base bundles e HP LaserJet P2055dn Firmware Update Utility is for network bundles e A fatal error will occur if the utility for the network bundle is used to upgrade the base bundle System Requirements e This utility is for use on Windows 2000 XP and Vista It can only be used with USB connections e HP LaserJet P2050 series printer driver must be installed e Must be able to print to the HP LaserJet P2050 series printer HP LaserJet P2050 Printer series network bundle Firmware fix for networking issues Issue Description When attempting to access the embedded web server EWS of the HP LaserJet P2050 Printer series network bundle some customers have encountered a continuous System is initializing message in Internet Explorer thereby preventing access Furthermore upon rebooting the manual IP settings of the printer roll back to their default DHCP settings This is because one of the printer components mistakenly identities itself to the firmware as a 4 MB part rather than 8 MB causing the firmware to incorrectly categorize address mapping for networking setting information The firmware incorrectly allocates the required flash space for the embedded Jetdirect JDI system and thu
20. nter series enables customers to work at their most productive with fast speeds easy supplies and device manageability and automatic two sided printing This compact black and white printer offers print speeds of up to 35 pages per minute ppm letter and 33 ppm A4 so users can get their documents and get back to work quickly And Time To Completion TTC for a typical office print job can be nearly two times faster with the Instant on Technoloyg built into this printer series Technical specifications The HP LaserJet P2050 Printer series also allows users to efficiently utilize printing resources with fast high speed connections via builtin Gigabit networking on the P2055dn and P2055x models And all three printers in the series can quickly and easily be connected to a computer with the Hi Speed USB 2 0 port To help protect devices and critical intormation on the network this printer series offers management features like 802 1X authentication and password protection to prevent unauthorized access And with HP ProRes 1200 and Resolution Enhancement technology REt the HP LaserJet P2050 Printer series delivers clear sharp text and high resolution images for users who demand uncompromising quality in their professional documents Print speed Document delivery speeds Processor Memory Durability ratings Paper sizes Connectivity NA price Warranty Up to 35 ppm letter up to 33 ppm A4 First page out as f
21. olor LaserJet CP3505 Printer series New part numbers for memory DIMMs Issue Description The user manual and service manual for the HP Color LaserJet CP3505 Printer series did not include the service part numbers for the various memory DIMMs Please note that these DIMMs are for the CP3505 only and will not work with the HP Color LaserJet 3800 and 3000 printers which require a different DIMM as outlined in the manuals Solution The service part numbers and associated memory sizes for the DIMMs are as follows CC409 67951 128MB DIMM CC410 67951 256MB DIMM CC411 67951 512MB DIMM CC412 67951 1GB DIMM HP LaserJet P3005 Printer series Formatter part numbers Issue Description The service manual did not include the service part numbers for the P3005 product family Solution The part numbers are as follows Q7847 61004 Q7848 61004 P3005 P3005d P3005n P3005dn P3005x 12 pos c HP LaserJet monochrome printer updates HP LaserJet P1505n Printer Attention and Ready LED on but unable to print Issue Description When the HP LaserJet P1505n is powered on the printer may go to an Attention LED and Ready LED steady on state but is unable to advance to a Ready state for printing This is typically symptomatic of corrupted firmware on the formatter and may have been caused by powering off or disconnecting the printer from the PC during a firmware update Solution A firmware repa
22. per type see the whitepaper on Print Modes vs Paper Types 4 For more intormation visit www hp com If the printer is slow from Tray 1 only set the tray size and type on the control panel for Tray 1 rather than using the default Any Any selection By setting the size and type the media sensor will stop checking every page for its type thus saving time If the customer is comparing print time to the quoted First Page Out FPO of 11 5 seconds be sure the customer understands that this specification is based on several conditions a Printing a very simple document such as an internal page for example a Configuration Page b Printing on letter or A4 paper c Printing without an output device attached d The printer is at a Ready state not in Sleep or Powersave mode Note If an output bin is attached the FPO is 17 18 seconds For print jobs this time has been reduced by several seconds in the latest firmware version Be sure the customer has at least firmware version 32 03 bel If the output device is configured to route different types of jobs to ditterent bins for example print jobs to one bin and copy jobs to another switching from one type of job to another will require an additional 8 or 9 seconds to move the correct bin into place for receiving the paper Ensure the printer is at a Ready state when printing The printer has two levels of Powersave Powersave 1 and Powersave 2 Power
23. print on custom media such as a calendar or greeting card they will encounter a Size Mismatch in Tray X error after the print job begins processing sometimes followed by a 41 3 error Typically the print will get through the fuser and then pause with Processing displayed on the control panel Atter approximately two minutes the display will read Checking Printer and then report the Size Mismatch in Tray X error message Removing the media from the paper path reveals very faint coverage on the last inch or so of the image Solution Please upgrade with the current firmware available on www hp com If that doesn t solve the issue please escalate For more information visit www hp com Miscellaneous updates HP UPD 4 7 0 release and information Issue Description An update to the HP Universal Print Driver UPD 4 7 0 is now available at www hp com go upd Several known issues are described in the final section of this document Additionally listed below are the OSs and devices supported by the UPD update Please note that this list has changed slightly from last year Client Operating Systems e Windows Vista Business Enterprise Home Basic Home Premium and Ultimate Editions 32 bit x86 and 64 bit e Windows XP SP2 and later Home and Professional Editions 32 bit x86 and 64 bit e Windows 2000 SP3 Server Operating Systems e Microsoft Windows Server 2008 Datacenter Enterpri
24. ption size forms the HP LaserJet 2030 Printer series offers the versatility today s users demand First page out as fast as 8 seconds from Ready mode letter A4 Time To Completion for a typical office print job as fast as 12 5 seconds letter as fast as 13 1 seconds A4 266 MHz 16 MB Processor Memory Durability ratings Paper sizes Com No 7 3 Monarch Recommended monthly volume 500 to 2 500 pages Duty cycle up to 25 000 pages Multipurpose input tray 1 A4 A5 A6 B5 letter legal statement executive index cards envelopes No 10 C5 Dl custom 76 by 127 mm 3 by 5 in to 216 by 356 mm 8 5 by 14 in Input tray 2 A4 A5 A6 letter legal executive custom 105 by 148 mm 4 1 by 5 8 in to 216 by 356 mm 8 5 by 14 in Connectivity HP lJ P2035 IEEE 1284 compliant parallel port one Hi Speed USB 2 0 port HP lJ P2035n One Hi Speed USB 2 0 port built in HP Fast Ethernet print server NA price Starting at 179 Warranty HP J P2035 CE461A HP IJ P2035n CE462A Part numbers One year return to HP or an HP authorized service center eee 2 at a glance P2035 Part number CE461A 50 sheet multipurpose tray 1 250 sheet input tray 2 IEEE 1284 compliant parallel port Hi Speed USB 2 0 port Ethernet Fast Ethernet networking Not available For more intormation visit www hp com P2035n CE462A Not available HP LaserJet P2050 Printer series The HP LaserJet P2050 Pri
25. re is an option called Print as image at the bottom left of the screen Select this option and click OK This should result in halftone background images being correctly printed Advanced Print Setup PostSoat Opobo C Discolored badiground correction Printing to monochrome devices from Microsoft PowerPoint Issue Description When printing from PowerPoint to a monochrome device a user would typically expect the color grayscale option to automatically change to grayscale to accommodate the monochrome device This does not happen however Even when a monochrome printer is selected the color grayscale setting still defaults to color see image below This is intentional for the reasons cited below Print Printer Name fn HP Universal Printing PCL 6 Status Ide Type HP Universa Printing PEL 6 Where AP Laser Jet P4015 Comment Fog Printers Print to fle Pring range al Copies Humber of copies Collate Sides Enter side numbers and or shde ranges For example l a 5 lt li Print what chides Colors grayscae oe SIG ED Scale to fit paper Frame sides High quality Solution When the grayscale setting is selected PowerPoint automatically does the conversion to grayscale but discards some information in the process for example the slide backgrounds are removed and white text is converted to black While t
26. rs that have a version prior to 20081124 should be updated to firmware version 20081124 base bundle P2050 printers that have a version prior to 20081103 should be updated to firmware version 20081103 Both firmware updates are available at TechWeb IV SAW or Concentra c01608363 as well as at the URLs listed under Download Instructions To determine a printer s firmware version print a configuration page by going to Reports gt Config Report on the control panel Solution Firmware fixes include e New Toner explosion countermeasure Values e Cannot select the default font using PJL off of the font DIMM e Starter cartridge in Paris gas gauge is incorrect e Jam recovery timing was incorrect for half speed print mode e Back side duplex page mirror image e Few jobs in 1200dpi not printing e n up and duplex print job issue e Inter job pause issue i e there is always a three to tive second pause before the next print job queued in the spooler starts e JDI timeout fix e Troy MICR font e Macro Forms from DIMM e 180 degree rotation fix e Quiet Mode should only override Normal Mode e Miscellaneous memory tuning fixes Download Instructions Click on one of the following URLs or visit TechWeb IV or SAW www hp com support ljp2050series www hp com go ljp2050series_software For more intormation visit www hp com Select product and operating system then download HP LaserJet P2055d Firmware Update Uti
27. s article is to assist in troubleshooting issues where jobs copy or print more slowly than expected it does not address issues concerning slow processing time i e the time required to send a job to the device from a PC or over a network Rather it addresses paper throughput time only Solution Generally when paper throughput speed does not meet customer expectations it is due to a configuration a setting or an unrealistic customer expectation Below is a list of items intended to help you identity and isolate potential issues 1 If an output device is attached to the printer and all copy and print jobs print slowly update the firmware to the most current version The current firmware version contains an improvement to throughput time when an output device is attached and the print job does not require a staple 2 If printing on letter or A4 media check the orientation of the media Since Letter R A4 R media feeds the short edge first it takes longer to feed through the printer To get the best performance media should be loaded as Letter or A4 it is only for special applications that media would be loaded as LetterR A4 R e g booklet printing software application requirement special media etc 3 Check the Paper Type that is configured for the media loaded Certain paper types are configured to print at slower speeds in order to fuse the toner properly to the paper For information on the print speed for each pa
28. s for the devices The full article can be found on TechWeb IV SAW or Concentra c01597016 a f k EE L ee a Troubleshooting tips HP Color LaserJet CP6015 Printer series and CM6030 CM6040 MFP series 59 30 error Issue Description Sometimes when a printer shows a 59 30 error it may actually be hiding or masking a power supply error This is due to the way errors are prioritized in the firmware as well as the fact that the printer can only show one error at a time Solution Follow the standard troubleshooting sequence for this error listed below but add on Replace the Power Supply as a last troubleshooting attempt 1 Perform the fuser motor component test in the Diagnostics Menu 2 Reconnect the connectors of the fixing motor J1711 intermediate J1720 and the DC Controller PCA J105 3 Replace the fuser motor 4 Replace the DCC PCA 5 Replace the Low Voltage Power Supply For more information visit www hp com a HP LaserJet M1522n MFP Question marks on the control panel Issue Description When booting up an HP LaserJet M1522n MFP for the first time customers may encounter a series of question marks on the control panel This is because during manufacturing the default language setting was changed from English to Chinese for the AB2 option China Simplified Chinese However the M1522n doesn t support a Chinese display This issue can be resolved by p
29. s none of the JDI settings including the IP address gets stored Solution To solve this issue please update the P2055dn P2055x firmware to revision 20081124 or later at www hp com support ljp205Oseries 14 HP LaserJet MFP updates HP LaserJet M1522n MFP Firmware tix for Date Time display issue Issue Description The non fax model of the HP LaserJet M1522n MFP with formatter p n cc396 60001 will not display the Time Date information accurately if power cycled While the power is on the Time Date information that appears on the secondary line of the LCD display will function properly on currently manufactured M1522n models but will be lost once the device is powered down This is due to manufacturing changes in which the backup battery for the Real Time Clock RTC was removed Although the Time Date information may be reset every time the device is turned back on this intormation will not be retained after a power cycle Solution New firmware FW Rev that addresses this issue has been released to manufacturing and was made available for download at hp com in November 2008 This firmware removes the Time Date intormation from the secondary line of the LCD display on all non fax M1522 models This includes the latest production units that already have the backup battery removed as well as earlier production units that still have a working back battery in place Should a customer have any questions regarding this
30. save 1 occurs after 15 minutes of non use and simply turns off the backlight on the control panel It cannot be configured Powersave 2 occurs after the printer is in an idle state for the configured amount of time Administration gt Time Scheduling gt Sleep Delay This setting is contigurable from one minute to four hours Once the device is in Powersave the fuser will begin to cool and it will take longer for the product to come to a Ready state as the fuser will need time to come to temperature before the printer may continue If the product is in Powersave for a sufficient amount of time it will need to calibrate when the next print or copy job is received increasing the amount of time before the print job is completed The Powersave setting should be set to best meet the customer s needs for conserving power and obtaining print jobs quickly A short time will conserve power but increase FPO out of Powersave mode a longer time will conserve less power but decrease warm up time and the chances of a necessary calibration Setting Powersave to one minute is not a recommended long term setting For more information on calibration times see the whitepaper on Color Calibration 8 Job related causes for slow printing or pauses in the middle of a job include a Very low toner coverage on print copy jobs short cleaning cycles which cause a pause in the middle of a job may be necessary to maintain optimum print q
31. se and Standard Editions Architectures 32 bit x86 and x64 Services Terminal Server Cluster Server e Microsoft Windows Server 2003 SP1 and later Datacenter Enterprise and Standard Editions Architectures 32 bit x86 and x64 Services Terminal Server Cluster Server 16 e Microsoft Windows 2000 Advanced Server Services Terminal Server e Microsoft Windows 2000 Server SP4 Services Terminal Server e Citrix MetaFrame XP FR 1 2 3 e Citrix MetaFrame 1 8 on Windows 2000 Terminal Services e Citrix Presentation Server 3 0 4 0 and 4 5 e Novell NetWare 6 5 SP7 e Novell iPrint Client for Windows 4 36 e Novell iPrint Client for Windows Vista 5 04 e Novell iManager 2 7 Supported Devices HP LaserJet Color LaserJet networked and direct connect CM1015 MFP 1150 series 1160 series 1200 series 1300 series CM1312 series 1320 series CP1510 series M1522 MFP series P2015 series CP2020 series P2030 series P2050 series 2100 series 2200 series 2300 series CM2320 MFP series 2400 series 2500 series 2550 series 2605 series 2700 series M2727 MFP series 3000 series P3005 series 3015 AiO 3020 AiO series M3027 MFP series 3030 AiO series M3035 MFP series 3050 AiO 3052 AiO 3055 AiO 3200 AiO series 3300 MFP series 3390 AiO 3392 AiO CP3505 series CP3520 series CM3530 MFP series 3700 series 3800 series 4000 series CP4005 series P4014 series P4015 series 4050 series 4100 series
32. serJet monochrome printer UPates ccccec ccc ce cence cce cee eeeeeee see eeeeeeeseeeeeeeeaeeeeeeseaeeseseeaaaeeeess 13 HP LaserJet P1505n Printer Attention and Ready LED on but unable to print cccecccceesseeeeeeeeeeeeeeeenas 13 HP LaserJet P2030 Printer series Firmware update and fixes ccccccccceeesseeecceeeeeesseeeceeeeeeeuaaeeeeeeeeeaaas l3 HP LaserJet P2050 Printer series Firmware update and fixes cccccccccceesseeeeceeeeeesseeeeeeeeeeaaeeeeeeeeeeaaas 14 HP LaserJet P2050 Printer series network bundle Firmware fix for networking isSUeS ccccceeeeeeeeeeees 14 HP LaserJet MFP Updates 00 cccc cece eee cece een ee eee e cen ee ee eee GHEE EEE AGHA EEEEE GAA EEEE GGG HE EEE EEG GEES EEGG GHEE EE EEE EERE SEES 15 HP LaserJet M1522n MFP Firmware fix for Date Time display issue ccccccccceeeesseeceeeeeeeeeeeeeeeeeeeauas ie HP LaserJet M1522n MFP Firmware fix for scanner issue ccccesseeeecccecee esses ceeeceeesseeeeeeeeeeeaaaeeeeeeeeeaaas 16 HP Color LaserJet printer Wi NCS cscs esse seecteseeiinns sc Ges ccectesneacaeaioeeee ccavaenngatia ig gees asewachnaenieweer 16 HP Color LaserJet CP6015 Printer series Firmware fix for Size Mismatch 41 3 error when printing custom WSO Cusss es parcatitoatiaaceusececaceacateastecsewegiaceoeadsemasteuedsamnncatededstesncansoemuneatceaesces 16 Miscellaneous Updates 00cccc cece cece eee ee eee e een ee c
33. uality b Duplex two sided jobs that are an uneven number of pages may cause a pause between copies and at the end of the job This is necessary to clear the last single sided page from the paper path before beginning the next job Additionally to maintain correct order output it is necessary for the last page of a job with an odd number of pages to feed through the duplex portion of the paper path This slowing is especially noticeable when making many copies of the same odd page jobs as the pause occurs between each copy If pages appear to pick from the trays slowly so that it seems each page is reaching the output bin before the next page is pulled trom the tray perform Restore Factory Settings via the control panel Administration gt Resets gt Restore Factory Settings Before performing this it is best to print a Menu Map so that any settings that are not default settings can be restored the way the customer had them configured In testing reconfiguring the printer after a Restore Factory Settings was not found to cause the slow printing to reoccur q lt a a adil China media recommendations Issue Description According to field data collected from the China market some Chinese papers are strongly suspected of causing specific print quality issues such as fuser offset The Shanghai Emerging Markets Team conducted a series of China media tests to identify the various media available
34. und is too loud for the surrounding environment it may be preferable to enable the Quiet Mode feature of the HP LaserJet P2050 and P2030 Printer series Quiet Mode decreases operating acoustics levels dB by cutting the engine speed in half and can easily be enabled in a few simple steps Solution For P2050 series printers 1 Press OK on the printer control panel 2 Using the up and down arrows switch to System Setup then press OK 3 Using the up and down arrows switch to Quiet Mode then press OK 4 Using the up and down arrows switch to On then press OK For P2030 series printers 1 Open the Properties window of the P2030 series printer 2 Go to the Device Settings tab and click Enable as shown below D HP LaserJet P2035 Properties Gereral Shang Pots Acvanced Color Management Security Devica Settings Abou Jan Fecoyery r Courier Fort Type Mi a 0 Regis d Al r r a Dak Slatus Messager Pent Denity 1 0g n of Charing Page Note If full speed is required for printers make sure that Quiet Mode is Disabled For more intormation visit www hp com HP LaserJet P2050 Printer series network bundle ARP ping supportability Issue Description ARP Address Resolution Protocol is a protocol which associates an IPv4 address with a MAC Media Access Control address over an ethernet network segment and is a reliable standby to the more recent D
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