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Lexmark X203n, and X204n 7011-2xx Service Manual

Contents

1. 7 12 Power cord 6 foot Switzerland 7 12 Power cord 6 foot straight Israel 7 12 Power cord 6 foot South Africa 7 12 Power cord 6 foot straight Europe and others 7 12 Power cord 6 foot straight Danish 7 12 Power cord 1 77M straight Korea 7 12 Power cord 1 77M straight Taiwan 7 12 Power cord 1 77M straight PRO 7 12 Power cord 6 foot straight Traditional Italy 7 12 Power cord 6 foot Argentina 7 12 Power cord 1 77M straight USA Canada 7 12 Power cord 1 8M straight Australia 7 12 X 203 Operator panel overlay French 7 5 X 204 Operator panel overlay French 7 5 X 203 Operator panel overlay Italian 7 5 X 204 Operator panel overlay Italian
2. 7 5 X 203 Operator panel overlay German 7 5 X 204 Operator panel overlay German 7 5 X 203 Operator panel overlay Spanish 7 5 X 204 Operator panel overlay Spanish 7 5 X 203 Operator panel overlay Brazilian Portuguese 7 5 X 204 Operator panel overlay Brazilian Portuguese 7 5 X 203 Operator panel overlay Dutch 7 5 X 204 Operator panel overlay Dutch 7 5 X 203 Operator panel overlay Danish 7 5 X 204 Operator panel overlay Danish 7 5 X 203 Operator panel overlay Norwegian 7 5 X 204 Operator panel overlay Norwegian 7 5 X 203 Operator panel overlay Swedish 7 5 X 204 Operator panel overlay Swedish 7 5 X 203 Operator panel overlay Finnish 7 5 X 204 Operator panel overlay Finnish 7
3. 4 Remove the fan from the MFP Repair information 4 19 7011 2xx Fax modem removal 1 Remove the rear cover See Rear cover removal on page 4 5 2 Remove the right cover See Right side cover removal on page 4 7 3 Remove the screw A sercuring the modem card bracket to the print engine frame A 4 Disconnect the modem cable B from the fax modem 4 20 Service Manual 7011 2xx 5 Lift the modem card up and away from the MFP Feed rollers autocompensator tires removal Remove the paper tray Remove the toner cartridge Tilt the MFP onto its back Remove old tires from the hubs Note When installing the new tires ensure the new tires are captured between the rims of the plastic hub POD Fuser removal AN 1 Remove the paper exit guide assembly See Paper exit guide assembly removal on page 4 35 for more information 2 Remove the two screws A securing the fuser A 3 Disconnect the thermistor cable at J10 and exit sensor at J8 on the controller card Repair information 4 21 7011 2xx 4 Slide the fuser out far enough to expose and disconnect the AC cable connections 5 To disconnect the fuser power cables slide the insulation B back to expose the connectors Press the tang C on the connector to disconnect the cable connector 6 Remove the fuser Avoid damaging the insulation on the exit sensor and thermistor cables Note Be sure to slid
4. 4 29 Manual feed clutch assembly removal c cococoococccococococoocoooccoc oc 4 30 Operator panel bezel removal xi momo A RAUEN Pea Had EELER ER E 4 31 Operator panel cable removal E 4 31 Operator panel assembly removal c coccocococcocoococoococccocooccoococ 4 33 Paper exit guide assembly removal 4 35 Printhead removal 3 na cree ena en ORRAT ENEE wee ERA RA da H3 4 36 Transfer roll removal scared 4 37 Transport motor cable removal i io oo co m dooooooWooo co ENEE EELER eee eee a EELER as 4 38 Scanner ADF paper tray removal 4 39 Scanner ADF top Cover FEMOVA ssr 0000040 iii AA A ee Oe aE 4 40 Scanner ADF pick roll assembly removal 4 41 ADE Separator pad FEMOVA A sen via eaves a dea aa ERR oR ee 4 42 ett KEE re Ee EE EE hades heehee he 4 43 ADF Cable removal E EE e ad bed Ram KORA ha 4 44 Flatbed removal us cia ee er ee ba er AR er eae 4 45 Locations and connections 00 0 aa 5 1 LOGO Lena en Kana ban T an na EE du 5 1 Front VIEW Meer te rer rT ere aka rr eT ee ee ee ee ee 5 1 Rear EE EE 5 2 Connection wa maa ae eae ted REG Hee RR EES RE Rea dee eRe De EA Re 5 3 Power Supply board a sciences mus vasa dae dag bee RA ima wa Ma SEED 5 3 Power supply board connections ass so KEIER cana eee ea ee RA aan aa 5 3 Controller cara haw Laka tiene A EE 5 4 Controller Card CONNE CHONG 420010224 bae Rabi AAA RRM AA a 5 5 Preventive DOSEN EE AE eh rides 6 1 Printer Engine area ida toad da dan dal les
5. Close the front door Insert the tray Press y Du 3 22 Service Manual 7011 2xx 202 paper jam 1 Open the front door and remove the photoconductor kit and toner cartridge 2 Lift the flap at the front of the printer and remove the jammed media Diagnostic aids 3 23 7011 2xx 3 Open the rear door 4 Remove any jam Close the rear door Align and insert the photoconductor kit and toner cartridge Close the front door Press y Oo NO 3 24 Service Manual 241 paper jam 1 Remove the tray from the printer 2 Remove the jam 3 Insert the tray a 4 Press 7011 2xx Diagnostic aids 3 25 7011 2xx 251 paper jam A sheet of paper or specialty media failed to feed completely from the manual feeder Part of it may still be visible If it is visible then gently pull the jammed sheet from the front of the manual feeder 3 26 Service Manual If the sheet is not visible complete the following steps 1 Remove the photoconductor kit and cartridge 2 Lift the flap at the front of the printer and remove any jammed media 3 Align and insert the photoconductor kit and toner cartridge Yi 4 Press 7011 2xx Diagnostic aids 3 27 7011 2xx 290 294 paper jams 1 Remove all original documents from the ADF input tray 2 Open the ADF cover and remove any jammed paper Note Remo
6. Engine Setting 1 4 Warning Do not change these setting s unless requested to do so by your next level of support Model Name The model name can only be viewed and cannot be changed Configuration ID The two configuration IDs are used to communicate information about certain areas of the printer that cannot be determined using hardware sensors The configuration IDs are originally set at the factory when the printer is manufactured However the servicer may need to reset Configuration ID 1 or Configuration ID 2 whenever the system board is replaced The IDs consist of eight digits The first seven digits in each ID are hexadecimal numbers while the last digit is a checksum of the preceding seven digits Each ID can contain a combination of the digits 0 through 9 and the letters A through F Note When the printer detects a Configuration ID that is not defined or invalid the following occurs e The default standard model Configuration ID is used instead e Configuration ID is the only function available in DIAGNOSTICS e Unless the menu is in DIAGNOSTICS Check Config ID displays To set the configuration ID 1 Select PRINTER SETUP from DIAGNOSTICS and press Select v 2 Select Configuration ID and press Select y The current value for Configuration ID 1 appears with the left character or digit underlined 3 Enter the Configuration ID 1 e Change the left character or digit first e To change
7. FRU Action Toner cartridge not a FRU PC Kit not a FRU Make sure the toner cartridge and PC Kit are correctly installed and the high voltage contacts are clean If the toner cartridge and PC Kit are installed correctly try a new PC Kit first and then try a new toner cartridge AN LVPS HVPS Controller card Check the contacts for correct installation and contamination where contact is made between the print cartridge assembly and LVPS HVPS board Clean as necessary If this does not correct the problem replace the following FRUs one at a time in the order shown e LVPS HVPS board e Controller card Partial blank image white spots no periodic pattern FRU Action Toner cartridge not a FRU Remove the toner cartridge assembly and gently shake the assembly to evenly distribute the toner If toner cartridge is low try a new toner cartridge Paper not a FRU Make sure recommended paper is being used Variation in image density horizontally across page FRU Action PC Kit not a FRU The charge roll may have an unbalanced pressure against the photoconductor PC drum Try anew PC Kit Transfer roll Check the springs in the left and right transfer roll bearings The bearing assemblies should support the transfer roll applying even pressure to the PC drum Replace the transfer roll assembly if the springs or bearing show signs of damage
8. on page 4 13 Problem with network 2 30 Service Manual 7011 2xx Operator panel service check Inspect the operator panel cable for damage Make sure the cable is plugged in securely POR the MFP and check each light for proper operation Operator panel service check FRU Action Operator panel Buttons Controller card Check connector J4 pin 2 for 3 3 V If the voltage is present replace the operator panel If the voltage is not present replace the controller card Perform the panel test and button tests found in diagnostics See Panel Test on page 3 5 and Button Test on page 3 5 If the tests fail replace the operator panel Lights If the lights don t illuminate make sure the cable is properly connected to the controller card and the operator panel Ensure the controller card has input voltage to it Verify 24 V dc on cable pins 8 and 9 at J22 e Check for 5 V dc at J4 pin 1 See Controller card service check on page 2 25 or page 4 for more information e If these voltages are not correct replace the controller card e If these voltages are correct replace the operator panel If more than one light does not turn on or an individual light stays on solid during POST replace the operator panel If all lights are dim and operate erratically during POST or all lights come on and stay on solid during POST replace the FRUs in the following order one at a time
9. 4XX Error occurred when sending image e Check line quality data e Adjust Transmit Level e Select a lower Max Speed value under Fax Receive setting s 5XX Received unknown response from No action needed Issue is with the other remote fax device device 6XX Error occurred when receiving a frame e Check line quality e Adjust Receive Threshold 7XX Error occurred when sending a frame e Check line quality e Adjust Transmit Level e Select a lower Max Speed value under Fax Send setting s 800 Received EOT unexpectedly from the e If error persists disable V34 modulation modem in V34 mode scheme 802 Too many timeouts occurred during e If error persists disable ECM mode ECM reception 803 Fax canceled by user No action needed 804 Unexpectedly received a disconnect e Check line quality command from the remote end e Adjust Transmit Level Receive Threshold values e Remote device could be requesting an unsupported feature 805 Remote fax device failed to respond to e Adjust Transmit Level Receive the DCS command Threshold values Remote device could be malfunctioning 808 T1 timeout occurred when trying to e Adjust Transmit Level Receive establish a connection with a remote Threshold values fax device 809 T2 Timeout occurred due to loss of e Adjust Transmit Level Receive command response synchronization Threshold values 80A T5 Timeout occurred when transmitting e Check line quality image data to re
10. Banding or aliasing appears in copied images Try copying the image in Text Photo mode Photo mode should only be used on very high quality images Diagnostic information 2 3 7011 2xx Symptom Action Repeating ADF Jams Paper feeds into the ADF but does not go all the way through Verify that the mylar feed strips are proprly positioned on the ADF If the clear mylar strips are damaged replace the ADF See ADF assembly removal on page 4 43 2 4 Service Manual 7011 2xx Understand the operator panel Stop Cancel rar The X203 and X204 op panel is divided into three sections Selections and setting s 1 2 er E Scan Email 3 Fax HMS Options e A This section of the operator panel is used to select the MFP function for a job Copy Activate the copy function to copy a document on the flatbed or ADF X204 only Scan Email Activate the scan Email function Fax Activate the fax function Fax is not available on all models Options Temporarily change size paper source and scale for a job es Diagnostic information 2 5 7011 2xx Display Main control NE Stop Canc E Menu Enters the administration menu Display View scan copy fax and print options and view status and error messages Stop Cancel Stops print scan and fax jobs Exits a menu and returns to Ready Start Start a copy scan or fax job Right arrow Scrol
11. EIERE a A EELER A EE EIER 2 44 Fax service Checks nam om cane cena Oe me a DOR NEEN KEREN aR EEN wal 2 44 Diagnosing fax Problems Lo Hoo o Woo coWoooo Wo dc EE aed pama EE EE NEE EE REN 2 44 Fax transmission Service CHECK 2 245 05 EE EEN ke iste binhe iiri be Biak mna 2 44 Fax Reception service Check REELLE oo oo oomoWwoomo mo A REE EERST 2 46 Escalating a fax issue to second level Support c ccoocococcocococococcoccc 2 48 Oise ae ie eet A A 3 1 Accessing Servic MENUS 5 hb dea A eR kalibata ENE ak bd at end Rak 3 1 Diagnostics Mode ie ee er rere Teer re Tee ee ee eee ee ee 3 2 Avalo pIe tesis 2 bon eet Cees Ce EE EE EE AA DOR ARSE EE 3 2 RGGIS ANON Lena ah DARE AAA EE 3 3 PING neo 15 0652 24 25S RSIS EE LEASES HORE 3 3 QUICK TCS asic tite Der tee dt ake ban dE AR eee eee 3 4 PAM TES A AROSE Tee kosa uban A 3 5 Input SOUICHIESS An nba he UR AE or il AA RAR 3 5 Print quality test pages Pit Quality POS 23 AA E coded cthesdagee ceed Aka ba 3 5 Hardware Tests sada ka a AA AD bulan A Oma A ea 3 5 Panel Test ce irritada sd ara 3 5 Button Test score A e a 3 5 DRAM Tes aaa 3 6 Input TRAY t sts cui a A AAA A a na maa eee tans 3 7 A 2 243254 de ane Oe grat ay green aca aru Rar aie a nation eee needa gees 3 7 CUIDUEDIIICSS vg EE teria uk Kan han iaa oia 3 7 Bo ee ee re ee ee rad 3 7 Base Sensor Test sect cera E sees seen espia dabas eens 3 7 le sra 45000 220002004 EE 3 7 Deals 525 ce 55 was GM en nu SESE EE 3 7 Penn
12. Replace the PC Kit first and recheck Blurred characters Blurred images including characters are usually caused by a defective printhead See Light print on page 2 37 Toner smudges appear on the front or back of the page e Make sure the paper is straight and unwrinkled e Make sure you are using recommended print media see media types and sizes in the User s Reference e Replace the PC Kit and recheck before replacing the toner cartridge See Toner on back of page on page 2 37 for more information Vertical or horizontal streaks appear on the page BC BCDE BCDE Replace the toner cartridge for vertical black streaks Wipe the glass lens clean with a soft tissue for vertical white streaks For horizontal streaks see White or black lines or bands on page 2 37 for more information Toner smears or rubs off the page e Replace the fuser The toner is not being fused See Fuser service check on page 2 27 for more information e Try a different kind of paper Paper designed for copiers gives the best quality fusing e For all media types check the media type and texture setting s in the driver and on the MFP e Change the media texture setting If the setting is not in your driver you can download the correct Lexmark setup utility from the Lexmark Web site at www lexmark com The print is getting light but the Toner Low message is not displayed e Remo
13. miscellaneous actual size TP2NC 3 0 6P Ni 2 O En M3 0 0 5 6P Ni Washer 2 MT3 0 0 5 6PF Ni 5 TP2NC 3 0 6PF Ni 4 Gag ees 4 40X4731 1 1 ASM Pick arm 5 56P1820 2 2 Paper feed rubber tires 6 40X1354 1 1 Front door amp ACM spring 7 40X1331 1 1 Autocompensator clutch CBM 8 56P2083 1 1 Door fuser idle gear link CBM 9 40X1330 1 1 Manual feed clutch CBM 10 56P2648 2 2 Plastic snap rings 11 40X1329 1 1 Developer drive coupling assembly 12 40X5760 1 1 Front access cover latch CBM Parts catalog 7 11 7011 2xx Assembly 5 Miscellaneous Asm Part Units Units Index number mach FRU Description NS 12A2405 NS 40X0289 NS 40X0278 NS 40X0288 NS 40X0271 NS 40X0275 NS 40X0274 NS 40X0276 NS 40X0287 NS 40X0279 NS 40X4596 NS 40X0282 NS 40X0270 NS 40X0280 NS 40X0281 NS 40X0296 USB cable packaged Power cord 1 8M straight USA Canada Power cord 6 foot straight Europe and others Power cord 6 foot Argentina Power cord 6 foot United Kingdom Power cord 6 foot straight Israel Power cord 6 foot Switzerland Power cord 6 foot South Africa Power cord 6 foot straight Traditional Italy Power cord 6 foot straight Danish Power cord 8 foot straight Brazil Power cord 1 8M straight DC Power cord 1 8M straight Japan Power cord 1 8M straight Korea Power cord 1 8M straight Taiwan Power cord 1 8M straight Australia zeck er dl o dc eo ec lr sc
14. product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task Consignes de s curit e La s curit de ce produit repose sur des tests et des agr ations portant sur sa conception d origine et sur des composants particuliers Le fabricant n assume aucune responsabilit concernant la s curit en cas d utilisation de pieces de rechange non agr es e Les consignes d entretien et de r paration de ce produit s adressent uniquement a un personnel de maintenance qualifi e Le d montage et l entretien de ce produit pouvant presenter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires ATTENTION Ce symbole indique la pr sence d une tension dangereuse dans la partie du produit sur laquelle vous travaillez D branchez le produit avant de commencer ou faites preuve de vigilance si l ex cution de la t che exige gue le produit reste sous tension Norme di sicurezza e La sicurezza del prodotto si basa sui test e sulllapprovazione del progetto originale e dei componenti specifici Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti e Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato e Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire
15. 1 Front access door strap Parts catalog 7 3 7011 2xx Assembly 2 Scanner 7 4 Service Manual Assembly 2 Scanner 7011 2xx Asm Part Units Units Description Index number mach FRU 1 40X5632 1 1 ADF input tray assembly 2 40X5761 1 1 ADF assembly X204 Only 3 40X5767 1 1 Flatbed assembly 4 40X5759 1 1 Right flatbed cover 5 40X5641 1 1 Scanner front cover 6 40X0384 1 1 X 203 Operator panel overlay English 6 40X0385 1 1 X 204 Operator panel overlay English 6 40X0354 1 1 X 203 Operator panel overlay Spanish 6 40X0355 1 1 X 204 Operator panel overlay Spanish 6 40X0348 1 1 X 203 Operator panel overlay French 6 40X0349 1 1 X 204 Operator panel overlay French 6 40X0356 1 1 X 203 Operator panel overlay Brazilian Portuguese 6 40X0357 1 1 X 204 Operator panel overlay Brazilian Portuguese 6 40X0352 1 1 X 203 Operator panel overlay German 6 40X0353 1 1 X 204 Operator panel overlay German 6 40X0350 1 1 X 203 Operator panel overlay Italian 6 40X0351 1 1 X 204 Operator panel overlay Italian 6 40X0358 1 1 X 203 Operator panel overlay Dutch 6 40X0359 1 1 X 204 Operator panel overlay Dutch 6 40X0360 1 1 X 203 Operator panel overlay Danish 6 40X0361 1 1 X 204 Operator panel overlay Danish 6 40X0362 1 1 X 203 Operator panel overlay Norwegian 6 40X0363 1 1 X 204 Operator panel overlay Norwegian 6 40X0364 1 1 X 203 Operator panel overlay Swedish 6 40X0365 1 1 X 204 Operator pane
16. 15 8 Depth 14 1 Height 13 4 15 Dimensions Top 12 inches 31 cm Left side 12 inches 31 cm Right side 12 inches 31 cm Rear 6 inches 15 cm Front 16 inches 41 cm Weights X203 29 3 Ib 13kg X204 31 Ib 14 kg Memory Item 7011 200 7011 215 Lexmark X203 Lexmark X204 Base 64MB 64MB memory Note Optional memory flash memory and Lexmark solution cards are not supported on these devices General information 1 1 7011 2xx Print speed Media Size 7011 200 7011 215 Lexmark X203 Lexmark X204 Letter 8 5 x 11 in 24 ppm 24 ppm A4 210 x 297 mm 23 ppm 23 ppm Speed measured on media from tray 1 at 600 x 600 dpi Note Time to first print is 10 seconds Print resolution 600 dpi default 1200 dpi at half speed Connectivity and compatibility Attachments Standard USB 2 0 interface X203 and X204 Fax Modem X204 only 10 100 Base TX X203 and X204 Supported external network connections e Lexmark N4000e ethernet 10Base 100BaseTX e Lexmark N4050e wireless 802 11g e Lexmark wireless 802 11g print server Fonts Fonts options scalable bitmapped PCL6 89 2 PostScript 89 0 Note There is no font card support 1 2 Service Manual 7011 2xx Media trays and supply capacity Item 7011 200 7011 215 e Lexmark X203 Lexmark X204 Available input trays 250 sheet tray Vv Vv Single sheet ma
17. 4 2 Carefully place the MFP on its right side Protect the cover from marring 3 Remove four screws A in the gear train metal cover A 4 Remove the gear train metal cover 5 Remove the conical spring B and the developer drive coupling assembly C Repair information 4 17 7011 2xx Exit sensor removal on the fuser 1 Remove the paper exit guide assembly See Paper exit guide assembly removal on page 4 35 for more information 2 Unplug the exit sensor at J8 on the controller card 3 Push the shaft A to the right using your right thumb against the inside gear surface and left index finger against the opposite end of the shaft Warning There will be some lubricant on the gear and shaft Be sure to wipe hands clean with each contact to prevent spreading lubricant to other areas 4 Align the two flats with the opening of the bearing support and lift the right end of the shaft through the support 5 Swing the shaft away from the MFP to expose the sensor flag 4 18 Service Manual 7011 2xx 6 Remove the two screws B securing the fuser B 7 Slide the fuser out just enough to access the screw holding the sensor 8 Remove the sensor and its attached cable 9 Observe the orientation of the flag and spring before replacing units Fan removal 1 Open the right side cover 2 Unplug the fan from the controller card at J9 3 Remove two screws A holding the fan to the metal side frame
18. 5 X 203 Operator panel overlay Polish 7 5 X 204 Operator panel overlay Polish 7 5 X 203 Operator panel overlay Russian 7 5 X 204 Operator panel overlay Russian 7 5 X203 operator panel overlay Turkish 7 5 X204 Operator panel overlay Turkish eee 7 5 X203 operator panel overlay Hungarian 7 5 X204 Operator panel overlay Hungarian e 7 5 X203 operator panel overlay Czech 7 5 X204 Operator panel overlay Czech 2 rrr ree eee eee reece eee 7 5 X203 operator panel overlay Simplified Chinese 7 5 X204 Operator panel overlay Simplified Chinese 7 5 X203 operator panel overlay Traditional Chinese 7 7 X204 Operator panel overlay Traditional Chinese 7 7 X203 operator panel overlay Korean eee ee 7 7 X204 Operator panel overlay Korean 7 7 X 203n
19. Bestimmung DHHS Department of Health and Human Services 21 CFR Teil J f r Laserprodukte der Klasse 1 In anderen L ndern gilt der Drucker als Laserprodukt der Klasse I der die Anforderungen der IEC International Electrotechnical Commission 60825 1 gem amtlicher Best tigung erf llt Laserprodukte der Klasse gelten als unsch dlich Im Inneren des Druckers befindet sich ein Laser der Klasse Illb 3b bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt der Wellen der Lange 770 795 Nanometer ausstrahlt Das Lasersystem und der Drucker sind so konzipiert da im Normalbetrieb bei der Wartung durch den Benutzer oder bei ordnungsgem er Wartung durch den Kundendienst Laserbestrahlung die Klasse bersteigen w rde Menschen keinesfalls erreicht Avis relatif l utilisation de laser Pour les Etats Unis cette imprimante est certifi e conforme aux provisions DHHS 21 CFR alin a J concernant les produits laser de Classe 1 Pour les autres pays cette imprimante r pond aux normes IEC 60825 1 relatives aux produits laser de Classe I Les produits laser de Classe sont consid r s comme des produits non dangereux Cette imprimante est quip e d un laser de Classe Illb 3b ars niure de gallium d une puissance nominale de 5 milliwatts mettant sur des longueurs d onde comprises entre 770 et 795 nanom tres Limprimante et son syst me laser sont con us pour impossible dans des conditions normales d ut
20. MFP on a properly functioning Problem resolved Go to step 7 phone jack Did this fix the problem 7 In lt administration menu verify that the Go to step 9 Go to step 8 Enable Fax Receive setting is on Is the setting set to on 8 Set Enable Fax Receive to On Problem resolved Go to step 9 Did this fix the problem 9 Is Distinctive Ring enabled Go to step 11 Go to step 10 10 Turn on Distinctive ring Problem resolved Go to step 11 Did this fix the problem 11 Is the phone line analog Go to step 13 Go to step 12 12 Is the VOIP server configured to support Go to step13 Stop here This is an issue fax with the VOIP provider 13 Does the MFP have reception issues with Go to step 14 Go to step 15 only a certain remote device 14 Verify communications with a different The issue is with the other Go to step 15 remote device device Can the other device receive faxes 15 Go to the Administrator menu Enter the Fax Go to step 16 Go to step 17 setting s Analog Fax setting s submenu Verify the Block No Name Fax user setting Is it enabled 16 Disable Block No Name Fax user setting Problem resolved Go to step 17 Did this fix the issue 2 46 Service Manual 7011 2xx Step 17 Questions actions Go to the Administrator menu Enter the Fax setting s Analog Fax setting s submenu Verify the remote device number is not in the Banned Fax List user setting Is the remot
21. OE Rae Rea SEGA kah 2 8 Messages and error CODES ani Kon en nebak alan Bh La Bana wie Km chemin ai ik Ip Brio 2 9 SOFVICO SEET COGES abs oi in ka view aan a sebar eee dene die heehee dn 2 9 Fak emor CODES sni A OEO 2 14 Papel E EE E EE AAA 2 18 User attendance Messages 03 sce saan aan s Ken MA RR EELER RR ECKER Be a 2 19 Service CHECKS ir a A e Ta masok ahaha bhn ab come 2 23 ADF service Check 00030100000 me scene dee neo ENER SR RE daa hee A A 2 23 Flatbed Service CHECK ics cities AA a add Si Biasa 2 24 Cold fuser Service Check oa camden aden ea see Ra ele ed em ae ERR 2 24 Cooling fan service CHECK xg oo ECKER eee ei tipda o eee aa ia ee ee 2 24 Controller Card Service CHECK co ws e mang e RA A ER kam Rat bal ae 2 25 Cover interlock switch service Check miii EK eed ea EIERE ae a era oe ai aa ag KEE 2 26 Dead MACHINE Service CHECK tice EE a idea akan be eae be ane Bas oa ba 2 26 Fuser semice Check Gang se cute REES EE ARS 2 27 Hot fuser Service Check o ooo oma kene ea ea kh iba KBR hh RE ha ERA OA 2 28 LVPS AVPS Service Check aon nisbah awak Ka Sepak Mah ne manik Gn ai Kak Ri ae Wa 2 28 Main motor service Check re aer aa basa Dek Da uga Da geg AN cone 2 29 Modem service check 4 oi RA na sla bana ENEE ana aa 2 29 Networking Service CHECK wise oo oo m ooo como Woo bada wa REEL KLEER ka Bi 2 29 7011 2xx Operator panel service check ai mama soni KEREN sane aa EES ae ae ek ee EELSTEN ER 2 31 Paperpath sensor service check
22. Page Count erves co ented arti NEE EE NEE HOE EE ER EE Bees 3 7 pa al EE 3 8 Engine Setting TA oo ceeteedend odode AAA AE den 3 8 Service Manual 7011 2xx Mod l nn EE ld di 3 8 Configuration ID lt c2cecceie seen rra PENA Fence eons Ge ii ie a 3 8 ET BOGO Aere been ee Reema Meade RRA Greg ate 3 9 Enable Edge to Edge COPY oc ae mah cae RE hbo ed DAS eRe en Brech 3 9 EP SGD sd ii ee aa ba ewes Mena Maa ba OG Dae Ga le Gain a ees 3 9 EP DE EE 3 9 FUSED Tempo bebaskan othe bhedet Gear siento Rand ae rre 3 9 UE 3 9 Print Contfast 1 beban e E be Mee Ee USM bEGUSE OS Me E 3 9 Chare RO EE 3 9 Ee 3 10 AUTO BAK AGUS EE 3 10 pj eevee cert e re eee eee eee Te Tee Tee Tee ee Te ee Ce TS NA eT 3 10 Man SONG o EE 3 10 Sinha eee cre eT eT eT ree Teer EE 3 10 Display LOG sii non sana iriti otee EEES EEE a 3 10 O A E 3 10 A oo o ee er aa Reba 3 11 Scanner Tesis ae a eni ab tiea Fo rr A A AA RA BA ARA 3 11 ASIC TeSt sico air 3 11 FESO Toat ista aa ardido 3 11 GEES 3 12 Configuration Menit iii Vii es Cede ee Rea eed eas de O eee RN eae hae 3 14 Avalable MENUS cepas aora bk Me LAER AR See SOOM ARS 3 14 USB Scan to Local aon ena AAA A e RN 3 14 A A 3 14 Prt Quality Pages Lobi A ENEE EELER aa ha ER 3 14 ReporiS so RRA RS RA A A ARA AR RA A 3 15 Menu settings Page oo oo coco co co cc oo NEE EE ES 3 15 Event LOG EE 3 15 Panel Men s ee dana id Seege CR 5 3 15 Demo Mode 5 NEE vinnie netiama sa aa ia Aa E EELER Hada RR A 3 15 Facto
23. USB device is enumerated Reset PC Cnt The Reset PC count menu item is used to reset the count of the PC unit to zero It should only be used under the supervision of your second level support center Prt Quality Pages The Prt Quality Pages can be printed from both the Configuration Menu and the Diagnostics Menu The Configuration Menu is limited in information compared to the pages printed from the Diagnostics Menu To help isolate print quality problems print the Print Quality Test Pages The pages are formatted The Printing Quality Test Pages message appears then the pages print The message remains on the operator panel until all the pages print press Select y to print the pages The Print Quality Test Pages contain several pages The first page which is printed in English text contains only a mixture of text and graphics The information includes values of the Quality Menu setting s in setting s and printer and toner cartridge configuration information The remaining pages contain only graphics For samples of the pages see Print quality test pages Prt Quality Pgs on page 3 5 3 14 Service Manual 7011 2xx Reports Menu setting s Page Print the menu setting s pages to list the customer setting s and to verify printer options are installed correctly It is helpful to print the customer setting s before you restore factory defaults or make major changes To print the menu setting
24. X203 and 40X5766 for the X204n 1 Remove the right cover 2 Remove the card cage See Card cage removal on page 4 11 3 Remove snap on toroid holding the cables at the top of the controller card 4 Disconnect all the cables to the controller card Repair information 4 13 7011 2xx 5 Remove the screw A securing the USB port at the back of the MFP 4 14 Service Manual 7011 2xx 6 Remove four screws B that secure the controller card to the metal side frame SG H H 7 E H R B 7 Carefully lift the card and remove Note The scanner registration and calibration as well as printer registration must be set after replacing the controller card See Registration on page 3 3 and Scanner Manual Registration on page 3 17 Also the serial number Serial Number on page 3 8 must be set Repair information 4 15 7011 2xx Cover open sensor removal 1 Remove right side cover 2 Remove the toroid from the group of cables located at the top of the controller card 3 Disconnect the cover open switch at J11 on the controller card and extract the cable 4 Use asmall Phillips screwdriver to remove the screw A that secures the sensor to the printer frame 5 Slide the sensor from the positioning post 4 16 Service Manual 7011 2xx Developer drive coupling assembly removal 1 Remove the left side cover See Left side cover removal on page 4
25. a character or digit press lt to decrease or gt to increase the underlined value and press Select v 3 8 Service Manual 7011 2xx e To move to the next character or digit press 4 or kand press Select E e When you press Select on the last digit the value will be submitted If Invalid ID appears the entry is discarded and the previous Configuration ID 1 is displayed on the screen If the process is successful Submitting Selection appears on the display followed by the current value for Configuration ID 2 4 Repeat the steps for entering the Configuration ID 2 and press Select If the Configuration ID 2 is validated Submitting Selection appears and a check y appears next to Printer Setup 5 Restart the printer A POR is not automatically performed Edge to Edge Enable Edge to Edge Copy This setting is set to either on or off Off is the default setting EP Setup EP Defaults This setting is used to restore each printer setting listed in EP SETUP to its factory default value To restore EP Defaults 1 Select EP Setup from Diag Menu and press Select v 2 Select EP Defaults and press Select v 3 Select Restore to reset the values to the factory setting s and select Do Not Restore to exit without changing the setting s To cancel and return to the menus press Back s Fuser Temp This ad
26. card Between 8 V and 24 V dc are constantly supplied at pin 2 J19 Pin 1 is ground while pin 3 receives feedback from the fan motor If voltage is not present see Controller card on page 5 4 for more information 2 24 Service Manual Controller card service check 7011 2xx FRU Action Controller card assembly Verify 24 V dc input from the LVPS HVPS e Turn the MFP off e Disconnect the LVPS HVPS cable from the controller card at J22 See Controller card on page 5 4 for more information es Turn the MFP on Verify 24 V dc from the cable connector of J22 pins 8 and 9 Verify that pins 7 12 and 14 on both the cable and the card connectors are ground e If voltage is correct check the continuity in the cable If the cable is good see the Controller card on page 5 4 for more information e If grounds are not correct on the cable first check it for continuity and then check the LVPS HVPS See LVPS HVPS service check on page 2 28 e Ifthe grounds are not correct on the controller card replace the controller card Check with one probe on the connector pin and the other on the ground plane of the card found at each screw head Note With all cables connected the MFP should complete POST within approximately 12 15 seconds in the following sequence 1 The function and scan quality LEDs illuminate for one second and then flash three times 2 Loading is displaye
27. e Controller card e Operator panel Diagnostic information 2 31 7011 2xx Paperpath sensor service check Paper in sensor Controller card FRU Action All sensors Check all the sensor flags for breakage or if they are jammed Check all the sensors for dirt MPF sensor Check pin 1 on connector J18 for 5V and pin 2 on J18 for 3 3 V Pins 3 and 4 should be ground Exit sensor Check pin 1 on connector J8 for 5V and pin2 on J8 for 3 3V Pin 3 should be ground Check pin 1 on connector J17 for 5V and pin2 on J17 for 3 3V Pin 3 should be ground If any of the readings are incorrect replace the controller card If they are correct replace the malfunctioning sensor Printhead service check FRU Action Unplug the MFP Disconnect the printhead cables from J13 and J12 on the controller card MN Turn the MFP on Printhead On the controller card verify 24 V dc on pin 5 at J13 and 5 V dc on pin 7 at J12 Verify grounds on pin 4 at J13 and on pins 2 6 and 8 at J12 e If voltages or grounds are incorrect check the controller card See Controller card service check on page 2 25 for more information e If voltages are correct replace the printhead cables are included 2 32 Service Manual 7011 2xx Paper feed service checks Paper jam error indication during POST FRU Action Exit sensor If the exit sensor flag is not resting within the paper exi
28. if it is properly connected to J1 on the controller Loose belt Visually inspect the belt If the belt is worn or loose replace the scanner base assembly Scanner Freezes No message Is the user using TWAIN and WIA Microsoft Windows scan drivers simultaneously These drivers cannot be used at the same time Home position sensor failure See Flatbed service check on page 2 24 Skewed images from the ADF If there is skew on the last 3 or 4 inches of an image ensure the flatebed cover is properly closed No image Problem Action Flatbed cover open Close the flatbed cover Flatbed motor failure See Flatbed service check on page 2 24 Scanner produces blank pages Replace the controller card Paper in ADF does not feed Go to ADF service check on page 2 23 Unable to scan to PC Check to see if the PC and MFP are connected on the network Go to Networking service check on page 2 29 Diagnostic information 2 43 7011 2xx Transfer roll service check FRU Action Check transfer roll area for debris and clean as necessary Verify continuity between the spring below the left side bearing and the transfer roll shaft Verify continuity in the spring and the cable connection on the LVPS HVPS Transfer roll F z Inspect the roll for signs of wear or damage and replace if necessary Fax service che
29. in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Lexmark Lexmark with diamond design and MarkNet are trademarks of Lexmark International Inc registered in the United States and or other countries PCL is a registered trademark of the Hewlett Packard Company All other trademarks are the property of their respective owners 2006 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense P N 12G0272 7011 2xx Table of contents Notices and safety information ooooooocooocccccc eee ix LaSernolCe am bi ni A EELER A AA date E AER AAA EEN Wa ix Salely MOM EE xiii LEE xvi Conventions 01 ima ERE HGR HERS dR EN aH DESI ed aR Edom ded BHR a Seem ate eR E xvi ET EE WEE 1 1 Maintenance Ap EE a li A A 1 1 MEP SpPecifCatI0ONS te AAA AA AAR N Ae 1 1 Minimum clearance requirements ccoocococ
30. interrupted due e Troubleshoot MFP if error persists See to power failure Modem service check on page 2 29 818 Fax transmission failed due to Adjust Memory Use setting to allocate insufficient memory to store scanned more memory for send jobs image 819 Fax transmission failed due to Adjust Memory Use setting to allocate insufficient memory to store received more memory for receive jobs image 81A A timeout occurred during transmission Select a lower Max Speed value under of a page in ECM mode Fax Send setting s 880 Failure to transmit training successfully e Select a lower Max Speed under Fax in V17 V29 V27 terminal modulation Send setting s schemes e Adjust the Transmit Level e Check line quality 882 Failure to transmit training successfully e Select a lower Max Speed under Fax in V17 V29 terminal modulation Send setting s schemes e Adjust the Transmit Level e Check line quality 883 Failure to transmit training successfully e Select a lower Max Speed under Fax in V17 V27 terminal modulation schemes Send setting s e Adjust the Transmit Level e Check line quality Diagnostic information 2 15 7011 2xx Fax error log codes Continued Error code Description Action 884 Failure to transmit training successfully e Select a lower Max Speed under Fax in V29 V27 terminal m
31. menu The SE menu can be accessed by pressing 411 on the keypad or typing http MFP ipaddress se in a Web browser 7 After all the requested information is entered into the Fax Checklist Web page press the Submit button on the bottom of the page A dialogue asking you to save the file will appear Note The file generated by the MFP is not automatically transmitted to second level support It is placed on the computer desktop 8 Enter a name for the file and indicate where you want to save the file 9 press OK The file appears on the desktop 10 E mail the file to second level support 2 48 Service Manual 3 Diagnostic aids 7011 2xx This chapter explains the tests and procedures to identify printer failures and verify repairs have corrected the problem Accessing service menus There are different test menus that can be accessed during POR to identify problems with the printer Configuration Menu 1 Press and hold py and p vb 2 Turn on the printer 3 Release the buttons when Performing Self Test displays The Configuration Menu group contains a set of menus setting s and operations which are infreguently reguired by a user Generally the options made available in this menu group are used to configure a printer for operation See Configuration Menu on page 3 14 for more information Diagnostics Mode 1 Press and hold y and q dy 2 Turn o
32. on page 3 5 HARDWARE TESTS Panel Test See Panel Test on page 3 5 Button Test See Button Test on page 3 5 DRAM Test See DRAM Test on page 3 6 INPUT TRAY TESTS Feed Tests See Feed Tests on page 3 7 OUTPUT BIN TESTS Feed Tests See Feed Tests on page 3 7 BASE SENSOR TEST See Base Sensor Test on page 3 7 Exit Front Door Input PRINTER SETUP Defaults See Defaults on page 3 7 Perm Page Count See Perm Page Count on page 3 7 Serial Number See Serial Number on page 3 8 Engine Setting 1 through 4 See Engine Setting 1 4 on page 3 8 Model Name See Model Name on page 3 8 Configuration ID See Configuration ID on page 3 8 Edge to Edge See Edge to Edge on page 3 9 Enable Edge to Edge Copy See Enable Edge to Edge Copy on page 3 9 EP SETUP EP Defaults See EP Defaults on page 3 9 Fuser Temp See Fuser Temp on page 3 9 3 2 Service Manual 7011 2xx Diagnostics mode tests Continued Transfer Adjust See Transfer on page 3 9 Print Contrast See Print contrast on page 3 9 Charge Roll See Charge Roll on page 3 9 Gap Adjust See Gap Adjust on page 3 10 Auto Dark Adj See Auto Dark Adjust on page 3 10 REPORTS Main setting s Page See Mai
33. on the controller board Are the connections properly connected Go to step 10 Go to step 9 Properly connect all the connections Did the 840 xx error recur Go to step 10 Stop Problem solved 10 Replace the flatbed unit See Flatbed removal on page 4 45 POR the machine into configuration mode Go to the disable scanner menu item See Disable Scanner on page 3 18 Touch Enable ADF FB Enabled and press Submit to save the change POR the MFP to operating mode Run a copy from the flatbed Did the 840 xx error recur Go to step 11 Stop Problem solved 11 Replace the controller board See Controller card removal on page 4 13 Did this fix the problem Problem solved Contact second level support 2 42 Service Manual 7011 2xx Scan quality service checks Image unclear Problem Action Dirt on flatbed glass or calibration reference plate Clean glass with isopropyl alcohol Black page If the MFP can print normal pages from the host PC see Flatbed service check on page 2 24 Lamp too dark Perform CIS service check See Flatbed service check on page 2 24 Scanner not properly registered Perform scanner registration in diagnostics See Go to Scanner Manual Registration on page 3 17 Irregular movement Problem Action Flatbed motor failure Check the flatbed cable to see
34. or fatigue Inspect the transfer roll for signs of wear damage or contamination Replace as necessary Poor fusing of image FRU Action Paper not a FRU Make sure recommended paper is being used Check the media type and texture setting s on the MFP and in the driver Fuser The fuser may not be operating at the proper temperature to fuse the toner to the paper See Fuser service check on page 2 27 for more information 2 36 Service Manual 7011 2xx Light print FRU Action Toner cartridge not a FRU Make sure the toner cartridge and PC Kit are installed correctly and that the toner cartridge is not low on toner If the problem continues install a new toner cartridge Recheck condition before replacing PC Kit if necessary Check the transfer roll for signs of toner buildup and contamination Inspect the HVPS contact transfer roll for contamination Verify the high voltage cable is plugged into the LVPS HVPS If all components appear free of contamination replace the following Transfer roll FRUs one at a time in the order shown LVPS HVPS board e Transfer roll e LVPS HVPS board White or black lines or bands FRU Action Print cartridge assembly not a FRU Banding appears as light or dark horizontal lines on a uniformly i gray page or on a page with a large area of graphics Banding is Developer drive coupling assembly primarily due to a variatio
35. overfill the tray Check the condition of the rubber on the paper feed rolls Verify clutch for ACM is not slipping The MFP does not print after a paper jam has been cleared e Clear all jams e Press Start or Y Open and close the MFP cover to restart the MER e Make sure the print cartridge assembly is installed properly Unexpected characters print or characters are missing e Ensure correct MFP driver is being used Reset MFP to user default setting s e Restore factory defaults Make sure the USB cable is firmly plugged in at the back of the MFP Jobs are not printing and MFP display shows an error message e Make sure the print cartridge assembly is installed properly e Make sure the MFP top cover is closed 2 40 Service Manual 840 xx service check 7011 2xx Step 1 Questions actions POR the machine into configuration mode Go to the disable scanner menu item See Disable Scanner on page 3 18 Touch Enable ADF FB Enabled and press Submit to save the change POR the MFP to operating mode Try running a copy from the ADF and flatbed Did the 840 xx error recur Yes Go to step 2 No Stop Problem resolved Re enter Configuration mode scroll to and select the Disable Scanner menu item Does the screen display ADF Disabled or Auto Disabled Go to step 3 Go to step 8 Check the ADF cable to ensure it is prpoerly connected to the A
36. scosse elettriche e danni alla persona pi elevato II personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie ATTENZIONE Questo simbolo indica la presenza di tensione pericolosa nell area del prodotto Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l intervento Safety information Xiii 7011 2xx Sicherheitshinweise e Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des urspr nglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung f r die Sicherheit bernommen e Die Wartungsinformationen f r dieses Produkt sind ausschlie lich f r die Verwendung durch einen Wartungsfachmann bestimmt e W hrend des Auseinandernehmens und der Wartung des Ger ts besteht ein zus tzliches Risiko eines elektrischen Schlags und k rperlicher Verletzung Das zust ndige Fachpersonal sollte entsprechende VorsichtsmaBnahmen treffen ACHTUNG Dieses Symbol weist auf eine gefahrliche elektrische Spannung hin die in diesem Bereich des Produkts auftreten kann Ziehen Sie vor den Arbeiten am Gerat den Netzstecker des Ger ts bzw arbeiten Sie mit groBer Vorsicht wenn das Produkt f r die Ausf hrung der Arbeiten an den Strom angeschlossen sein muB Pautas de Seguridad e La seguridad de este producto se basa en pruebas y aprobaciones del dise o original y comp
37. sensor 5V_LD 5V_FUSE GND 5 8 Service Manual 7011 2xx Conn Name Connects to Pin Signal voltage J12 LSU Printhead L POWER C GND VDO ADJ C 3 3 VDC VIDEO CG LDEN C GND 45V LD GND Oo DD dl oO oa AJ OJN HSYNC_C o VIDEO C J13 MM Mirror motor MM REF C MM LOCK C 5VDC MM START C 5VDC GND 24V DC USB USB device port el ol aA oln GND USB_POWER USB_VM_DEV_C USB_VP_DEV_C AJOJ N GND GND J44 NET Network Card Card mounts directly to the controller card J3 USB to wireless GND USB_2H_VP USB_2H_VM GND 5V Jaj AJ OJN WIRELESS_RESET_C Locations and connections 5 9 7011 2xx 5 10 Service Manual 7011 2xx 6 Preventive maintenance Printer engine The Lexmark X203 and X204n printer engines do not require preventive maintenance Scanner The ADF pick pad 40X5770 should be replaced every 20 000 pages and the ADF pick roller 40X5768 should be replaced every 60 000 pages Clean the flatbed glass using a lint free cloth If the dirt is heavy use a neutral cleanser or alcohol Wipe the glass carefully so no cleanser remains If the ADF is multi feeding check the ADF pick roller and pad for dirt Remove these parts and clean them with
38. to check for skew General printer information including current page count serial number and code level Lexmark x54x Quick Test Device tafermation MARGIN SETTINGS To print the Quick Test page Note Print the Quick Test Page on letter or A4 paper 1 Select REGISTRATION from DIAGNOSTICS 2 Use dor to select Quick Test and press Vj The message Quick Test Printing appears on the display Once the Quick Test Page completes printing the Registration screen displays again 3 4 Service Manual 7011 2xx Print Tests Input source tests The purpose of the diagnostic PRINT TESTS is to verify that the printer can print on media from each of the installed input options The contents of the Print Test Page vary depending on the media installed in the selected input source Check each Test Page from each source to assist in print quality and paper feed problems To run the Print Test Page 1 Select PRINT TESTS from the Diag Menu and press Select Iv 2 Select the media source Tray 1 or Manual Feeder and press Select ki lt lt 3 Select Single or Continuous and press Select e If Single is selected a single page is printed e If Continuous is selected printing continues until Stop MI is pressed to cancel the test If a sou
39. used on the MFP Warning Avoid handling the lamp as much as possible as it is easily broken Be careful not to touch the glass housing with bare hands because skin acids can weaken the glass The lamp is not a service part The line voltage to the MFP must be within the following limits 100 V ac 127 V ac for the 110 V model MFP e 200 V ac 240 V ac for the 220 V model MFP Turn the MFP off and wait a few minutes for the fuser lamp to cool Turn the MFP on and observe the lamp turning on during POST You can see the light from the lamp by opening the left side cover and observing the upper opening through which the fuser power cables pass Fuser service check continued FRU Action Unplug the MFP and disconnect the fuser lamp cable plug from the LVPS HVPS board connector CN102 Check for continuity across the fuser lamp by checking across the connector pins a e If there is continuity go to Step 1 Continuity amp cable e i inui 2 N tinuity LVPS HVPS If there is no continuity go to Step o continuity Fuser Step 1 Continuity Turn the MFP on with only the fuser power disconnected Measure the voltage at connector CN102 on the LVPS HVPS It should match the line voltage If line voltage is not present see LVPS HVPS service check on page 2 28 for more information Make sure the fuser thermistor is correctly connected to the controller board If the problem persists disconnect the thermistor cable at J1
40. 00 dpi scan rate 0 0133 inches or 0 339 mm The default is O A positive change moves the image down the page and increases the top margin A negative change moves the image up and decreases the top margin No compression or expansion occurs Bottom margin 25 to 25 Each increment causes approximately 0 55 mm shift in the bottom margin The default is 0 A positive offset moves text down the page and narrows the bottom margin while a negative offset moves text up the page and narrows the bottom margin The image is compressed or expanded Diagnostic aids 3 3 7011 2xx Description Value Direction of change Left margin 50 to 50 A positive change moves the image to the left and a negative change moves the image to the Seele Ke 4 right No compression or expansion occurs 0 1693 mm The default is 0 Right margin 50 to 50 A positive change moves the image to the left Each increment corresponds to an approximate shift of 4 pixels at 600 dpi The default is 0 and a negative change moves the image to the right 5 Print another copy of the Quick Test to verify your changes 6 Continue changing the setting s by repeating steps 3 through 5 To exit REGISTRATION press Back el Quick test The Quick Test contains the following information Print registration setting s Alignment diamonds at the left right top and bottom Horizontal lines
41. 0000 0000 00000000 O lloooo 1 5 4 Service Manual Controller card connections 7011 2xx Conn Name Connects to Pin Signal voltage J23 SOL Paperfeed solenoids FDSOL 24V FDSOL MPFSOL 24V lwo Dd MPFSOL J22 HVPS LVPS Power Supplies Charge C DEV C TX CG TX ENABLE CG SERVO OUT C FUSER ON C NIOJ oO AJ OJN GND 00 24V Kei 24V 10 HVPS On Off ZEROX_C 12 GND 13 5V 14 GND 15 HVPOWERSNS_C J19 XPRT Main motor HALL_U HALL_V HALL_W FG GND 5V V_C1_U 5 VDC V_C1_V 24 VDC oO MOI NI oO a AJ OJN V_C1_W 24 VDC J17 IN Input sensor 5 VDC PAPER IN C GND Locations and connections 5 5 7011 2xx Conn Name Connects to Pin Signal voltage J6 SC Smart chip SC_DATA_C GND J18 MPF Manual feed sensor 5VDC MPF_C GND AJOJN GND J4 Operator panel 5V_FUSE 3 3V LCD_SDA GND LCD SCK LCD CS LCD A0 GND Oo Me Ee CN EZE AJ OJN SDA 4 o LCD RST PANEL INT 12 GND 13 SCL 14 GND 15 BEE
42. 2 cece eee ee eee eee ee eee eee eee eee ee eens 2 32 PHiithGad Service EE A AA AAA AR A pedia didata 2 32 Paper feed Service checks sa om mada Man IR RIO AAA oa RAR 2 33 Paper jam error indication during POST ENEE RE dr e oe 2 33 Paper picks during POST and or continuously in 2 33 Paper picks but stops half way through the MFP 2 33 Paper never e iio dridco bea 2 33 Paper occasionally picks or picks multiple sheets at once ce eee eee oo 2 34 Paper trees wrinkles Stacks podiiy OF CUIS aa EE ese 2 34 A4 oversized paperfeed service check 2 34 Print quality Service EE 2 35 Using print Quality EE 2 35 Blank EE 2 35 Black Page A NO 2 35 Heavy background conc ivecasds EELER de odie bose do a EE AR 2 36 Partial blank image white spots no periodic pattern 2 36 Variation in image density horizontally across page tes 2 36 Poot USING o Mage ista GA Rate Ae Rea Raba Naa 2 36 LIGKt PN EE AA ere eE RE aA 2 37 Whteor pack lines OFLanas EE a PARES SRE ARE E EE AE REA 2 37 Toner an BACK Ot Page EE EELER EE EE EE AER E 2 37 SERGE REG secos ie deed Ae Sana 2 38 DADES ENEEK anda Sena EE ASA a Soe eee A ke an 2 41 Scan quality Service CheCkS cascc0c ciate cwara nas da EE Wa wae EES oa wk beb kanak 2 43 Mago UNCI erri onan hd Sched EEC 2 43 iregular Movement sarria E ees eS heehee 2 43 NOWMAGE candidata occas gears enh SESS dd soe 2 43 Transfer roll service Chek oo co o o oo oo
43. 21 service check 2 27 fuser idle gear links removal 4 23 fuser power cable removal 4 24 G general information 1 1 H handling ESD sensitive parts 4 1 Input roller clutch and lever removal 4 25 l 2 Service Manual Input sensor 1 removal 4 26 input sensor 2 manual feed removal 4 27 L left side cover removal 4 4 locations 5 1 controller card 5 4 controller card connections 5 5 front view 5 1 power supply board 5 3 power supply board connections 5 3 rear view 5 2 Lower right side cover removal 4 7 LVPS HVPS to controller card cable removal 4 29 LVPS HVPS card assembly removal 4 28 maintenance approach 1 1 manual feed clutch assembly 4 30 input sensor 2 4 27 print media types and sizes 1 4 manual feed clutch removal 4 30 manually register the flatbed 3 17 media jams 3 20 Media trays and supply capacity 1 3 memory 1 1 memu settings page 3 15 menus Menu Settings Page 3 15 messages paper jam messages 2 18 service error codes 2 9 user attendance messages 2 19 MFP specifications 1 1 connectivity and compatibility 1 2 dimensions 1 1 fax specifications 1 6 fonts 1 2 memory 1 1 minimum clearance requirements 1 1 print resolution 1 2 print speed 1 2 scanner specifications 1 5 trays and supply capacities 1 3 types of print media 1 4 weights 1 1 mfp symptoms 2 2 minimum clearance requirements 1 1 N networking service check 2 29 O operator panel buttons 2 5 service check 2 31 operator panel asse
44. 3b de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a 795 nan metros El sistema l ser y la impresora est n dise ados de forma que ninguna persona pueda verse afectada por ning n tipo de radiaci n l ser superior al nivel de la Clase durante su uso normal el mantenimiento realizado por el usuario o cualquier otra situaci n de servicio t cnico Declarac o sobre Laser A impressora est certificada nos E U A em conformidade com os requisitos da regulamenta o DHHS 21 CFR Subcapitulo J para a Classe 1 de produtos laser Em outros locais est certificada como um produto laser da Classe I em conformidade com os requisitos da norma IEC 60825 1 Os produtos laser da Classe n o s o considerados perigosos Internamente a impressora cont m um produto laser da Classe Illb 3b designado laser de arseneto de pot ssio de 5 milliwatts operando numa faixa de comprimento de onda entre 770 e 795 nan metros O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiagao laser superior a um nivel de Classe durante a opera o normal a manuten o feita pelo utilizador ou condi es de assist ncia prescritas Laserinformatie De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J voor andere landen in IEC 60825 1 L
45. 4 Fuser service errors 920 00 Under temperature during steady state control Replace the fuser See Fuser service check on page 2 27 921 00 Under temperature during standby control 922 00 Fuser failed to ramp to target temperature 923 00 Fuser is over temperature 924 00 Open thermistor check 925 xx Wrong fuser installed The fuser type stored in the cartridge ID does not match the actual fuser installed in the printer Fan service errors 927 00 Service fan error Replace the fan See Cooling fan service check on page 2 24 Printhead service errors Diagnostic information 2 11 7011 2xx Error Description Action 930 xx Wrong printhead installed Replace the printhead See Printhead service check on page 2 32 931 xx No first hsync Replace the printhead See Printhead service 932 xx Lost hsyncs check on page 2 32 933 xx Mirror motor locked No hsync received 935 xx Motor unable to reach operating speed Transport motor service errors operations as a result of ECC bit corrections 936 xx Transport motor initial lock failure Replace the main motor gear drive See Main motor service check on page 2 29 937 00 Main transport motor lost lock Replace the main motor gear drive See Main motor service check on page 2 29 Power supply service errors 940 00 LVPS service error Repla
46. 4 28 LVPS HVPS to controller card cable 4 29 manual feed clutch assembly 4 30 modem 4 20 operator panel cable 4 31 paper exit guide asm 4 35 printhead 4 36 scanner ADF assembly 4 43 ADF cable 4 44 ADF pick roll assembly 4 41 ADF top cover 4 40 operator panel assembly 4 33 transfer roll 4 37 Reports 3 15 reports 3 10 event log 3 15 menu settings page 3 15 Print Quality Pages 3 5 Reset PC count 3 14 S safety information ii xiii scan quality service checks 2 43 scanner quality service checks 2 43 image unclear 2 43 irregular movement 2 43 no image 2 43 Scanner ASIC test 3 11 Scanner manual registration 3 17 Scanner specifications 1 5 ADF 1 5 flatbed 1 5 Index 1 3 7011 2xx general 1 5 sensors cover open 4 16 exit 4 18 input sensor 1 4 26 input sensor 2 manual feed 4 27 service checks 2 23 ADF 2 23 controller card 2 25 cooling fan 2 24 cover interlock 2 26 dead machine 2 26 fax 2 44 reception 2 46 transmission 2 44 flatbed 2 24 fuser 2 27 cold 2 24 hot 2 28 LVPS HVPS 2 28 main motor 2 29 modem 2 29 networking 2 29 operator panel 2 31 operator panel button 2 31 paper feed 2 33 paper jam during POST 2 33 paper never picks 2 33 paper picks but stops 2 33 paper picks during POST 2 33 paper picks sheets 2 34 paper trees curls 2 34 paper path sensor 2 32 print quality 2 35 black page 2 35 blank page 2 35 heavy background 2 36 image density 2 36 light print 2 37 partial blank image 2 36 poor fusing o
47. 40X5762 1 1 ADF cable NS 40X5963 1 1 Flatbed cover w o ADF X203 only NS 40X5763 1 1 Operator panel cable Parts catalog 7 7 7011 2xx Electronics Assembly 3 7 8 Service Manual 7011 2xx Assembly 3 Electronics Asm Part Units Units Description Index number mach FRU 1 40X1303 1 1 Laser mirror print assembly X203 X204 2 40X4194 1 1 Fuser assembly 110 V 2 40X4195 1 1 Fuser assembly 220 V 3 40X1325 1 1 Exit sensor assembly 4 40X1333 1 1 Miscellaneous cable assemblies Note Use the LVPS cable in part 40X5780 a Main drive motor e b Fuser power e c Toner sensor not used on the X203 and X204 5 40X1323 1 1 Input 1 sensor assembly 6 40X1326 1 1 Cover open sensor assembly 7 40X1328 1 1 Cooling fan 8 40X5765 1 1 Controller card X203 8 40X5766 1 1 Controller card X204 9 40X5780 1 2 Cable kit LVPS cable 10 40X5630 1 1 LVPS HVPS 110V card 10 40X5629 1 1 LVPS HVPS 220V card 11 40X1324 1 1 Input 2 sensor assembly manual feeder NS 40X5625 1 Print engine cable kit Laser diode cable Mirror motor cable motor cable NS 40X0386 1 1 Fax card Parts catalog 7 9 7011 2xx Assembly 4 Frame 7 10 Service Manual Assembly 4 Frame 7011 2xx Asm Part Units Units Description Index number mach FRU 1 40X1334 1 1 Paper exit guide assembly 2 40X2822 1 1 Transfer roll bearings gear spring 3 40X1353 N A N A Screws
48. 5 and check for less than 5 V dc on pin 1 Pin 2 should be ground If line voltage is incorrect on pin 1 see Controller card service check on page 2 25 for more information Step 2 No continuity Check the lamp cable for continuity e If correct replace the fuser e If incorrect replace the lamp cable Disconnect the thermistor cable from J10 on the controller card Measure the resistance across the ends of the thermistor cable See Controller card on page 5 4 for more information Replace the fuser assembly if the resistance is lower than 1K ohm or shorted Note Resistance measures approximately 240K ohms when cool and 1 4K ohms hot Diagnostic information 2 27 7011 2xx Hot fuser service check Note Ensure correct fuser is installed FRU Action A Fuser AC cables LVPS HVPS Fuser Measure the resistance of the thermistor The resistance measures from approximately 1K ohms immediately after printing or POR to approximately 240K ohms when thermistor reaches room temperature It may take 30 minutes to cool Replace the fuser assembly as necessary LVPS HVPS service check FRU Action LVPS portion of board Fuses that open typically indicate a faulty LVPS HVPS Use the voltage meter to verify the appropriate voltage at the MFP end of the power cable LVPS HVPS Remove the LVPS HVPS assembly from the MFP Check continuity on the fuses If either fuse has o
49. 6 1 Vi Service Manual 7011 2xx le io ee ee eee Tee err rer aka EEN RAIER ere ee S IER a 6 1 o EE 7 1 How to use this parts Catalog ocoomcroscinini a A A 7 1 Assembly Is COVES co cosita seca ado CON bE Eee Ghee eae led ee bested ewes 7 2 Assembly2 Stael coi AAA 7 4 Assembly 3 Et 155 0 aid ii o ia eee 7 8 Assembly A5 Frac idea dd dd dd a cio a Bap Ba 7 10 Assembly 5 Miscellaneous aa 9 e EE NIE NEIER sensi er a na 7 12 ION curia Te Te Terre er eT TTT ee ee eee ere Te er eee TT Li Part number Indek ae En konon sana ir l 5 vii 7011 2xx viii Service Manual 7011 2xx Notices and safety information The following laser notice labels may be affixed to this printer as shown Laser notice The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Subchapter J for Class 1 laser products and elsewhere is certified as a Class laser product conforming to the requirements of IEC 60825 1 Class laser products are not considered to be hazardous The printer contains internally a Class Illb 3b laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770 795 nanometers The laser system and printer are designed so there is never any human access to laser radiation above a Class level during normal operation user maintenance or prescribed service condition Laser Der Drucker erf llt gem amtlicher Best tigung der USA die Anforderungen der
50. Applicable maintenance messages are posted For example 80 Scheduled Maintenance Applicable toner low messages are posted The MFP displays Ready The function LEDs illuminate Diagnostic information 2 1 7011 2xx Symptom tables POST symptom table These symptoms may appear during the POST Power on Self Test See Power On Reset POR sequence on page 2 1 for the sequence when the MFP is turned on POST symptom table Symptom Action The main motor cooling fan and fuser do not come on See Controller card service check on page 2 25 POST completes except lights do not come on See Operator panel service check on page 2 31 POST complete except display does not function See Operator panel service check on page 2 31 Main motor does not come on See Main motor service check on page 2 29 Black boxes appear on the display and the MFP fails to function Turn off the MFP wait ten seconds and restart the MFP Fan does not come on See Cooling fan service check on page 2 24 Fuser lamp does not come on See Cold fuser service check on page 2 24 Fuser lamp never turns off See Hot fuser service check on page 2 28 The paper feed picks and tries to feed paper See Paper feed service checks on page 2 33 CIS Lamp fails to initialize See Flatbed service check on page 2 24 MFP symptom
51. COL Y YAFLESP VY i BORE A PDA SV FAT D ES TBBMC BOTE ABRITAIOLANIALO L ik EIERE ESA EEGEN Ka AT EN HL 32 EI UGE 473 DHHS 21 CFR Subchapter I XJA 1 1 HOC RH HE m H Ae e E m KAI AF IEC 825 WIRE KH Echec EE FT EL OLA H amp AI Ib 3b WIE FEBRES ELA A SS HK WE XA 770 795 nm Z KEKALKANON Yeh ERRE E EAEE RE A Ee E A TF AR SS ARE ih DET DE EY BHEAE 182 alo ASSO CHS DHHS 21 CFR Subchapter 32 PHS Bahu Uee Dol 21340 12 19 ejl E 1EC 825 132 So 158g 4H SORA ISS B9 Suck 158 AOA ASSES HNE dop zeckt BIAS 5 PASE WS ole lolc alol A 770 795 LOES PECHO A SISStE Class Ill 3b aAoO HS cyto 213 Veit E Aoa AAT zgage BA 45 SOL HA goe BLE PAE MHA SEO Sol Class FE alola Urol Ao SO 422 055 AAS oeh xii Service Manual 7011 2xx Safety information e The safety of this product is based on testing and approvals of the original design and specific components The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts e The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others e There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product Professional service personnel should understand this and take necessary precautions CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the
52. CS rather than CONFIG MENU The Event Log printed from DIAGNOSTICS includes 3 10 Service Manual 7011 2xx Detailed printer information including code versions Time and date stamps Page counts for most errors Additional debug information in some cases The printed event log can be faxed to your next level of support for verification or diagnosis To print the event log 1 Select EVENT LOG from DIAGNOSTICS and press Select 2 Select Print Log and press Select v ki press Back 5 to return to EVENT LOG Clear Log Use Clear Log to remove the current information in the Event Log This affects both the viewed log and the printed log information 1 Select Clear Log from the Event Log menu and press Select 2 Select YES to clear the Event Log or NO to exit the Clear Log menu If YES is selected Deleting EVENT LOG displays on the screen Press Back 5 to return to EVENT LOG Scanner Tests ASIC Test This test initiates a scan of the scanner ASIC s memory While this test is executing ASIC Test Running is displayed When the test is complete ASIC Test Passed is displayed if the ASIC memory is ok ASIC Test Failed is displayed if the test fails press the Back or Stop buttons to clear the display message Feed Test This test executes a continuous feed test from ADF or flatbed Note Neither test produces printed output or incr
53. DF Is the cable properly connected Go to step 5 Go to step 4 Properly connect the cable to the ADF unit and controller board POR the machine into configuration mode Go to the disable scanner menu item See Disable Scanner on page 3 18 Touch Enable ADF FB Enabled and press Submit to save the change POR the MFP to operating mode Try running a copy from the ADF and flatbed Did the 840 xx error recur Go to step 5 Stop Problem solved Check the continuity on the ADF cable Is there continuity Go to step 7 Go to step 6 Replace the ADF cable POR the machine into configuration mode Go to the disable scanner menu item See Disable Scanner on page 3 18 Touch Enable ADF FB Enabled and press Submit to save the change POR the MFP to operating mode Try running a copy from the ADF and flatbed Did the 840 xx error recur Go to step 7 Stop Problem solved Diagnostic information 2 41 7011 2xx Step 7 Questions actions Replace the ADF unit See ADF assembly removal on page 4 43 POR the machine into configuration mode Go to the disable scanner menu item See Disable Scanner on page 3 18 Touch Enable ADF FB Enabled and press Submit to save the change POR the MFP to operating mode Run a copy from the ADF Did the 840 xx error recur Yes Go to step 8 No Stop Problem solved Inspect J15 J2 1 and J5
54. Edition June 2 2009 Cann Lexmark X203n and X204n Service Manual 7011 2xx e Table of contents e Start diagnostics e Safety and notices e Trademarks e Index LEXMARK 7011 2xx Edition June 2 2009 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments may be addressed to Lexmark International Inc Department D22A 032 2 740 West New Circle Road Lexington Kentucky 40550 U S A or e mail at ServicelnfoAndTraining Lexmark com Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries
55. HATI FLA ME hara gt ERA e APM Ie hb pt AP IN BEP BUMN IR Loi Ho Ap mee AE Sc BELA D r I EW IBA AAA BEAT T Wid ABIES P FFARR BE AY YoU FA Bt o DI WER YEN m DX I AER TA ALTURA BR m O LD SE KEP A AEA o BIRU ES I AH Safety information XV 7011 2xx Preface This manual contains maintenance procedures for service personnel It is divided into the following chapters 1 General information contains a general description of the printer and the maintenance approach used to repair it Special tools and test equipment as well as general environmental and safety instructions are discussed Diagnostic information contains an error indicator table symptom tables and service checks used to isolate failing field replaceable units FRUs Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems Repair information provides instructions for making printer adjustments and removing and installing FRUs Connector locations uses illustrations to identify the connector locations and test points on the printer Preventive maintenance contains the lubrication specifications and recommendations to prevent problems Parts catalog contains illustrations and part numbers for individual FRUs N em Bw N Conventions Note A note provides additional inform
56. Mode off or select Activate to turn Demo Mode on Factory defaults Sets the majority of printer values back to their factory default setting s Warning This selection cannot be reversed so this operation should be used only as a last resort to fix any printer problem When factory default setting s are restored e All downloaded resources fonts macros symbol sets in the printer memory RAM are deleted e All menu setting s return to the factory default setting except The Display Language setting in the Setup Menu Al setting s in the Parallel Menu Serial Menu Network Menu Infrared Menu Local Talk Menu and USB Menu To print current menu setting s Diagnostic aids 3 15 7011 2xx It is recommended that you first print the customers current setting s by printing a copy of the Menu setting s pages Customer setting s are available from the Ready prompt Diagnostics Menu setting s are available in the Diagnostics Menu and Config Menu setting s are available in the Config Menu Turn off the printer or select Exit Config Menu At the Ready prompt select Menus and press Select A Select Reports and press Select v Select Menu setting s Page and press Select y Enter the Diagnostic Menu select Reports Menu setting s Page and press Select v See Menu setting s Page on page 3 15 Turn off the printer or select Exit Diags Enter Configuration Menu select Reports Menu setting s P
57. O ES 7011 2xx AR Yu ajy AA Yu Power supply board connections Conn Connects to wires Wire colors CN102 Fuser 2 Blue white CN201 Controller card 15 Black CN202 Charge roll 2 Red blue CN203 Developer 3 Red white blue TAT201 Transfer roll 1 Red Locations and connections 5 3 7011 2xx Controller card e0000000 LEID 0D HAN JUNI 00000000 J4 OP PANEL J15 CIS J2 ADF PEDT m et Te i 00000000 J1 FB E J8 EXT J9 FAN J5 HOME J10 THj4 co 12 LSU J13 MM J18 MPF J6 SC i H J17 IN 0000 ede eet et TO SS 0000 oo o oo ALIA WU J19 MAIN MOTO 000000000 o Ee E J16 J22 HVPS LVPS J20 DC BOOT C toot 1 J21 ooo0o0o00000000000 J23 SOL J14 J25 FAX J26 UART J27 28 DBUG o 000000000
58. Operator panel overlay English 7 5 X 204 Operator panel overlay English 7 5 Fax card 7 9 Part number index 1 5 7011 2xx 40X1303 40X1323 40X1324 40X1325 40X1326 40X1328 40X1329 40X1330 40X1331 40X1333 40X1333 40X1333 40X1333 40X1334 40X1353 40X1354 40X2822 40X4194 40X4195 40X4596 40X4731 40X5625 40X5627 40X5628 40X5629 40X5630 40X5631 40X5632 40X5635 40X5636 40X5637 40X5638 40X5640 40X5641 40X5758 40X5759 40X5760 40X5761 40X5762 40X5763 40X5764 40X5765 40X5766 40X5767 40X5768 40X5770 40X5774 40X5775 40X5780 40X5963 56P 1820 56P2083 56P2648 Laser mirror print assembly X203 X204 eee eee eee eee eee eee 7 9 Input 1 sensor assembly 7 9 Input 2 sensor assembly manual 7 9 Exit sensor assembly 2 2 errr eee eee eee ee eee ee 7 9 Cover open sensor assembly 2 22 2 22n2 0n20n22555 7 9 Cooling fan gt 7 9 Developer drive coupling assembly eee ee eee eee 7 11 Manual feed clutch CBM eee 7 11 ACM clutch CBM 7 11 Cable assembly misc fuser power 7 9 Cable assembly misc main dri
59. R C 16 GND 5 6 Service Manual 7011 2xx Conn Name Connects to 2 5 Signal voltage J15 CIS CIS GND OS GND MODEO VREF_CIS GND CIS_CLK GND Oo MOI NI oO oa AJ OJN V33_CIS o CIS_TR i V LEDCA LED B 5V_FUSE 12 CIS LED B 13 V LEDCA LED G 45V FUSE 14 CIS LED G 15 V LEDCA LED R 45V FUSE 16 CIS LED R J1 FB Flatbed motor FB_AA FB_AA FB_BB AJOJN FB_BB J5 HOME Home position sensor 5V GND w N HOME C J2 ADF ADF motor sensors 5V ADF_DES GND ADF_AA ADF_AA ADF_BB ADF_BB Did Oli a BR OJN ADF_DS Locations and connections 5 7 7011 2xx Conn Name Connects to Y 5 Signal voltage J25 FAX Modem FAX CS GND SPI DI GND SPI DOUT GND SPI SCLK GND oO OI dl oO ay AJ OJN FAX_INT sch CH 5V RESET TO MODEM CG 12 3 3V 13 3 3V 14 NC_J25_14 J8 EXIT Exit sensor 5VDC PAPER_OUT_C oO N GND J9 Fan Fan GND 24V oO N FAN_FB J10 TH1 Thermistor FUSER_TH GND J11 CO Cover open
60. Usethe 4 or p to increase or decrease the setting s value Note Pressing q moves the margin up and pressing p moves the margin down 12 Press y to accept the value To exit REGISTRATION press BACK fs or STOP W Diagnostic aids 3 17 7011 2xx Disable Scanner This menu item is used to disable the MFP scanner if it is malfunctioning The MFP must be powered off and on for the new setting s to take effect To change the setting perform the following steps In the configuration menu use the arrow keys to scroll to the Disable Scanner menu item Press y Use the arrow key to scroll to the desired setting The options are Enable ADF FB Disable ADF FB Disable ADF only Auto Disabled Press y Press BACK Scroll to Exit Config Menu Press y The device restarts NOUR VPS Font Sharpening This setting is used to set a text point size value below which the high frequency screens will be used when printing data This setting affects only PCL PostScript and PDF emulators setting s are in the range of 0 150 24 is the default For example if the value is set to 24 then all fonts sized 24 points or less use the high frequency screens To adjust the Font Sharpening setting perform the following steps 1 In the configuration menu scroll to the Font Sharpening menu item and press y 2 Use the q op to increase or decrease the set
61. a lint free cloth Preventive maintenance 6 1 7011 2xx 6 2 Service Manual 7 Parts catalog How to use this parts catalog 7011 2xx The following legend is used in the parts catalog Asm Part Index number Units mach Units FRU Description e Asm index identifies the assembly and the item in the diagram For example 3 1 indicates assembly 3 and the item number 1 illustration Part number identifies the unique number that identifies this FRU Units mach refers to the number of units actually used in the machine or product Units FRU refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is procurable but is not pictured in the PP Parts Packet in the parts description column indicates the part is contained in a parts packet Model information used in the parts catalog Machine type ure and model Description 7011 200 Lexmark X203n 7011 215 Lexmark X204n Parts catalog 7 1 7011 2xx Assembly 1 Covers SA 7 2 Service Manual Assembly 1 Covers 7011 2xx Asm Part Units Units Description Index number mach FRU 1 40X5635 1 1 Top cover 2 40X5638 1 1 Rear cover assembly 3 40X5637 1 1 Right cover 4 40X5774 1 1 Main tray 5 40X5640 1 1 Front cover assembly 6 40X5636 1 1 Left cover 7 40X5764 1 1 Cam follower w spring NS 40X5775 1
62. age and press Select See Menu setting s Page on page 3 15 eee SE lt To reset factory defaults 1 Select Reports from the Config Menu and press Select 2 Select Factory Defaults and press Select 3 Select Restore Base for locally attached printers or Restore STD NET if you have integrated network support Submitting Changes appears on the operator panel and then the printer PORs restarts in Ready mode lt Energy Conserve Affects the values that appear in the Power Saver menu item in the Setup Menu This menu item appears only when the printer model does not support Automatic Power Saver or has deactivated Automatic Power Saver The menu item affects only the values that are displayed in the Power Saver menu item Select Off in Energy Conserve to allow Power Saver in the customer menu to display Disable as an option If Disable is selected in the customer Power Saver the printer deactivates the Power Saver feature Select On the default in Energy Conserve to prevent Disable from appearing as an option in the Power Saver setting and preventing the customer from turning off Power Saver Format Fax Storage This setting allows the user to format non volatile fax storage memory While formatting is taking place Formatting Fax Flash DO NOT POWER OFF appears After formatting is complete t
63. age is displayed when an unsupported print cartridge is installed Replace the toner cartridge 34 Short Paper e press Select MJ to clear the message and continue printing The printer does not automatically reprint the page that prompted the message e Check tray length and width guides to ensure paper is properly fitted in the tray Make sure the print job is requesting the correct size of paper e Adjust the Paper Size setting for the size paper you are using If MP Feeder Size is set to Universal make sure the paper is large enough for the formatted data e Cancel the current job 2 20 Service Manual 7011 2xx User status and attendance messages Continued User primary message Explanation 37 Insufficient Collation Area This message is displayed when the printer memory used to store pages is too full to collate the print job The following actions can be taken e press Select M to print the portion of the job already stored and begin collating the rest of the job e press Menus M to access the Busy Waiting Menu The following functions are available Cancel Job Note Menu Lockout does NOT prevent access to the Busy Waiting Menu 38 Memory Full This message is displayed when the printer is processing an incoming job and there is not enough memory available to continue processing the job The following actions can be taken e Determine how to make more memory availab
64. al Serial Bus Volts alternating current Volts direct current 7011 2xx 2 Diagnostic information Start CAUTION Unplug power from the MFP before connecting or disconnecting any cable assembly or electronic card This is a precaution for personal safety and to prevent damage to the MFP This chapter contains the codes and diagnostic tools to aid in providing corrective action for a malfunctioning MFP To determine the corrective action to repair an MFP look for the following information If you do not complete POST verify the sequence of events during the POST See Power On Reset POR sequence on page 2 1 If you have a description of a problem but no error message see Symptom tables on page 2 2 If you have an error indication see one of the following Service error codes on page 2 9 User attendance messages on page 2 19 Paper jam messages on page 2 18 Power On Reset POR sequence The following is an example of the events that occur during the POR sequence when the MEP is turned on EE ea eg The function and scan quality LEDs illuminate for one second and then flash three times Loading is displayed on the operator panel CIS lamp illuminates The scanner performs a calibration The main motor runs momentarily The scanner CIS returns to the home position Close Door will be posted if the cover is open Any cartridge errors such as Defective Cartridge are posted
65. aserprodukten van klasse worden niet als ongevaarlijk aangemerkt De printer is voorzien van een laser van klasse Illb 3b dat wil zeggen een gallium arsenide laser van 5 milliwatt met een golflengte van 770 795 nanometer Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik bij onderhoud of reparatie conform de voorschriften nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1 Lasermeddelelse Printeren er godkendt som et Klasse I laserprodukt i overenstemmelse med kravene i IEC 60825 1 Klasse I laserprodukter betragtes ikke som farlige Printeren indeholder internt en Klasse IIIB 3b laser der nominelt er en 5 milliwatt galliumarsenid laser som arbejder p belgelaengdeomradet 770 795 nanometer Lasersystemet og printeren er udformet s ledes at mennesker aldrig uds ttes for en laserstr ling over Klasse I niveau ved normal drift brugervedligeholdelse eller obligatoriske servicebetingelser X Service Manual 7011 2xx Huomautus laserlaitteesta Tama kirjoitin on Yhdysvalloissa luokan 1 laserlaitteiden DHHS 21 CFR Subchapter J m rityksen mukainen ja muualla luokan laserlaitteiden IEC 60825 1 maarityksen mukainen Luokan laserlaitteiden ei katsota olevan vaarallisia k ytt j lle Kirjoittimessa on sis inen luokan Illb 3b 5 milliwatin galliumarsenidilaser joka toimii aaltoalueella 770 795 nanometri Laserj rjestelm ja kirjoitin on suun
66. ation Warning A warning identifies something that might damage the product hardware or software There are several types of caution statements CAUTION A caution identifies something that might cause a servicer harm CAUTION This type of caution indicates there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task CAUTION This type of caution indicates a hot surface gt gt P CAUTION This type of caution indicates a tipping hazard XVI Service Manual 7011 2xx 1 General information The Lexmark X203 and X204 are MFPs that combine print scan copy e mail and fax features into a single device designed for small workgroups Maintenance approach The diagnostic information in this manual leads you to the correct field replaceable unit FRU or part Use the error code charts symptom index and service checks to determine the symptom and repair the failure See Diagnostic information on page 2 1 for more information See Repair information on page 4 1 to help identify parts After completing the repair perform tests as needed to verify the repair MFP Specifications Minimum clearance requirements X203 X204 Width
67. b 2 22 Service Manual 7011 2xx Service checks Service checks which involve measuring voltages on the LVPS HVPS low voltage power supply high voltage power supply board should be performed with the MFP positioned on its back side Note When you make voltage readings always use frame ground unless another ground is specified See the wiring diagram in the back of the book for more information ADF service check FRU Action ADF Ensure that the proper paper size is being used in the ADF Are the paper guides on the ADF tray properly adjusted Inspect the ADF separator roll and ADF separator pad for wear If they are worn replace them If they are dirty or have a buildup on them clean them with a damp cloth If the ADF fails to pick check to make sure that the paper height in the ADF input tray is beneath the height marker on the ADF paper guides Inspect the paper present sensor on the ADF e Perform the paper present and scan first sensor tests See Sensor Test on page 3 12 e Check the flags on the sensor Are they able to move freely If the sensor ADF cable flags are damaged replace the ADF assembly Make sure the ADF cable is securely connected to the ADF and the controller card If the cable is properly connected perform the following checks e Check the ADF cable for continuity e Check pin 1 on controller card connector J2 for 5V e Pin 3 should be ground If voltages are present replac
68. ce the LVPS HVPS See Hot fuser service check on page 2 28 Controller board and operator panel service errors 948 xx Failed controller board Replace the controller board See Controller card service check on page 2 25 949 xx 950 xx Mismatch between EEPROM and mirror memory Install a new controller bored or operator panel See Controller card service check on Note A new controller board or operator panel has been 3 installed and has not been properly prepared for this page 2 1 PE Operator panel service Giver use Install a new note Do not install both the controller pag board and the operator panel at the same time without a POR in between 955 xx The code ROM or NAND flash failed the Cyclic Replace the controller board See Controller Redundancy Check or the NAND experienced an card service check on page 2 25 uncorrectible multi bit failure 956 00 RIP card failure processor failure 956 01 Processor overtemp 957 xx RIP card failure ASIC failure 958 xx Printer has performed more than 100 shift and reflash Firmware or controller board errors 959 02 Failure to authenticate Signature Verification Code Call the next level of support to update the firmware or replace the controller board See Controller card service check on page 2 25 959 03 Signature Verification Code failed to authenticate a code Update firmware and call the next level of partition support or r
69. ck Make sure the correct voltage lamp is installed The voltage rating is stamped on one of the lamp contacts FRU Action AN Fuser AC cables LVPS HVPS Fuser If the fuser lamp comes on and a fuser failure light error code displays be sure the thermistor is contacting the hot roll and the thermistor cable is firmly seated in connector J15 on the controller card Check for excessive toner buildup on the surface of the thermistor Clean as necessary With the MFP unplugged disconnect the thermistor cable from J10 on the controller card Measure the resistance of the thermistor The resistance measures from approximately 1K ohms immediately after printing or POR to approximately 240K ohms when thermistor reaches room temperature It may take 30 minutes to cool Replace the fuser assembly as necessary Cooling fan service check FRU Action Cooling fan Make sure the fan cable plug is properly seated at J19 controller card Turn the MFP off and disconnect the cooling fan cable from connector J9 on the controller card Turn the MFP on Within a few seconds the controller card assembly should apply between 424 V dc to pin 2 See Controller card on page 5 4 for more information If voltage is present and the fan is not turning replace the cooling fan If the fan still doesn t function replace the controller card Note The fan speed is controlled by a module on the controller
70. cks Diagnosing fax problems Problem Solution No dial tone See Modem service check on page 2 29 Ring tone volume for incoming faxes too low Replace controller card Document does not feed in the ADF See ADF service check on page 2 23 Lines on documents sent out Check the flatbed glass for marks or scratches Some words on an incoming fax are stretched Fax machine sending the fax had a temporary jam Note Some fax quality issues might be scanner related See Scan quality service checks on page 2 43 Fax transmission service check Note Before performing this service check verify that the correct country code for the MFP is selected This setting must match the country in which the MFP is used to transmit and receive faxes If the setting is wrong the modem setting s can be changed in the Fax SE menu See step 14 These setting s should only be changed with guidance from your second level support Step Questions actions Yes No 1 Is the phone line properly connected to the Go to step 3 Go to step 2 modem card and the wall jack 2 Properly connect the phone line to the Problem resolved Go to step 3 modem card and wall jack Did this fix the problem 3 Test the phone line s ability to send and Go to step 5 Go to step 4 receive calls Did the phone line work properly 4 Use the MFP on a properly functioning Problem resolved Go to step 5 phone jack D
71. cooling fan symptoms 2 2 cover open sensor removal 4 16 D defaults factory defaults 3 15 Demo Mode 3 15 developer drive coupling assembly removal 4 17 diagnostics menu available tests 3 2 Base Sensor Test 3 7 ep setup 3 9 Event Log Clear Log 3 11 event log 3 10 Hardware Tests Button Test 3 5 DRAM Test 3 6 Panel Test 3 5 Input Tray tests feed tests 3 7 Print Tests input source tests 3 5 Prt Quality Pgs 3 5 print tests 3 5 Printer Setup configuration ID 3 8 printer setup 3 7 REGISTRATION Bottom Margin 3 3 Left Margin 3 4 Right Margin 3 4 Top Margin 3 3 registration 3 3 reports 3 10 Scaner Tests Index l 1 7011 2xx ASIC test 3 11 Scanner Tests sensor test 3 12 Scanner tests feed test 3 11 Diagnostics Mode description 3 1 Disable scanner 3 18 DRAM Test 3 6 E electronics 7 8 Energy Conserve 3 16 ep setup 3 9 error codes 2 9 error messages paper jams 2 18 service error codes 2 9 user attendance messages 2 19 escalating a fax issue to second level support 2 48 ESD sensitive parts 4 1 event log 3 10 configuration menu 3 15 Exit config menu 3 18 exit sensor removal 4 18 F Factory Defaults 3 15 factory defaults 3 15 fan removal 4 19 fax modem removal 4 20 fax reception service check 2 46 Fax specifications 1 6 fax transmission service check 2 44 FB edge erase 3 16 Font sharpening 3 18 fonts 1 2 Format fax storage 3 16 frame parts catalog 7 10 front access cover removal 4 2 fuser removal 4
72. d on the operator panel 3 The CIS illuminates and the scanner performs a calibration 4 The drive motor runs 5 The scanner CIS returns to the home position 6 Error messages are displayed if applicable 7 The MFP cycles down into standby mode ready Ready is displayed on the operator panel If immediately following power on the operator panel lights are active but the MFP does not go through steps 1 and 2 above replace the controller card assembly Diagnostic information 2 25 7011 2xx Cover interlock switch service check Note Make sure a print cartridge assembly is installed and the cover closes all the way engaging the cover open switch lever FRU Action Cover interlock switch Check the cover interlock cable to make sure it is not plugged into J9 and that the cooling fan cable is not plugged ito J11 If they are switch plug them into their correct connectors Disconnect the cover interlock cable from the controller card at J11 Verify continuity between cable pin 1 and pin 2 with the door closed but not open Verify continuity between cable pin 1 and pin 3 with the door open but not closed e If either fail continuity replace the cover interlock switch e If both pass continuity turn the MFP on and verify 5 V dc on pin 2 at J11 on the controller card e Verify pins 1 and 3 are ground e If voltage or ground is not present see Controller card service check on page 2 25 for m
73. dem and phone jack on the wall Ensure the modem cable is properly connected to the J25 on the modem card and J25 on the controller card Check the connectors on both cards for damage Check pin 10 on J25 for 5V Check pins 12 and 13 for 3 3V Pins 2 4 6 and 8 should be ground If voltages are present replace the modem card If the voltages are not present replace the controller card Networking service check Note Before starting this service check print out the network setup page This page is found under Menu Reports Network setting s Consult the network administrator to verify that the physical network setting s displayed on the network setting s page for the device are properly configured For more network troubleshooting information consult the Lexmark Network Setup Guide Step Questions actions Yes No If the device is physically connected to the network verify that the ethernet cable is properly connected on both ends Is the cable properly connected Go to step 3 Go to step 2 Connect the ethernet cable Did this fix the problem Problem resolved Go to step 3 Check the printer s online status under Printers and Faxes on the host computer Delete all print jobs in the print queue Is the printer online and in a Ready state Go to step 5 Go to step 4 Change the printer status to online Did this fix the issue Problem resolved Go
74. dware error detected See Modem service check on page 2 29 905 A timeout occurred after dialing the Check with remote end if successive number and waiting for a response attempts fail 906 Fax canceled by user No action needed 907 Modem detected a digital line Verify the MFP is connected to an analog connection line See Fax transmission service check on page 2 44 908 Phone line was disconnected Restore phone line connection A00 Received reguest for unsupported No action needed function from remote fax device 2 16 Service Manual Fax error log codes Continued 7011 2xx Error code Description Action A01 Received reguest for unsupported No action needed image width from remote fax device A02 Received request for unsupported No action needed image resolution from remote fax device A03 Received request for unsupported No action needed compression type from remote fax device A04 Received request for unsupported No action needed image length from remote fax device FOO Unknown error occurred No action needed Diagnostic information 2 17 7011 2xx Paper jam messages Repeating jams or jam messages can be caused by any of the following Faulty pick solenoids or worn cams of the solenoids Faulty flags or springs Worn backup rollers at the reference guide Improperly adjusted reference guide Debris in the paper path Paper not of the specified length Note F
75. e 4 4 2 Place the MFP on its right side Protect the cover from being marred 3 Remove four screws A in the gear train metal cover A B C 5 Remove the screw and lever pawl C 6 Remove the clutch assembly If the pieces come apart they can be easily reassembled if necessary Repair information 4 25 7011 2xx Input sensor 1 removal 1 Remove the right side cover See Right side cover removal on page 4 7 for more information 2 Disconnect the sensor cable at J17 on the controller card front near top of card 3 4 Using a small shank screwdriver remove the screw A behind the ACM auto compensator pivot that Carefully place the MFP on its back holds the paper sensor in place 5 Remove the sensor and the attached cable flag and spring 6 Re install the sensor so that the flag is spring loaded against the pages as it advances in its path 7 Verify the cable is captured and out of the paper path 4 26 Service Manual 7011 2xx Input sensor 2 manual feed removal Le ee Open the right side cover See Right side cover removal on page 4 7 for more information Disconnect the sensor cable at J18 on the controller card front top of card Remove the paper tray Carefully place the MFP on its back with the bottom of the MFP facing you Remove the screw A beside the left pick tire Remove the sensor and its attached cable Re install the new sensor in the same orientatio
76. e device number in the banned fax list Yes Go to step 18 No Go to step 19 18 Remove the remote number from the banned fax list Did this fix the problem Problem resolved Go to step 19 19 Adjust the Receive Threshold setting in the SE menu press 411 to enter the SE menu enter Modem setting s and select Receive Threshold Test by adjusting the received signal level by decreasing increasing the Receive Threshold setting in steps of 2db For example if default value is 43 db changing it to 45db will decrease the received signal level by 2db and changing it to 41db will increase the received signal level by 2db Recommended adjustment range is between 33db and 48db in 2db steps Did this fix the problem Problem resolved Go to step 20 20 Press 411 to enter the SE Menu Select Print Logs Print the T30 transmission job log Check the error code being reported See Fax error codes on page 2 14 Perform the suggested resolution for the error Did this fix the problem Problem resolved Contact your second level of support See Escalating a fax issue to second level support on page 2 48 Diagnostic information 2 47 7011 2xx Escalating a fax issue to second level support Before contacting the second level support go to the SE menu on the MFP and generate a Fax error file This file contains machine se
77. e four screws A in the gear train metal cover A 4 Remove the clip B from the shaft of the pick up clutch assembly 5 Remove the screw C and lever pawl 6 Remove the clutch assembly If the pieces come apart they can be easily reassembled if necessary 4 30 Service Manual 7011 2xx Operator panel bezel removal 1 Remove the front flatbed cover 2 Gently pry the bezel away from the operator panel starting at one of the front corners and working across the bezel 3 Remove the bezel from the MFP Operator panel cable removal 1 Remove right cover 2 Remove operator panel 3 Disconnect the operator panel cable from the controller card Repair information 4 31 7011 2xx 4 Route the cable throught the flatbed assembly and the base printer top cover 5 Remove the cable from the MFP 4 32 Service Manual 7011 2xx Operator panel assembly removal Warning If you are replacing the operator panel and controller card do not replace them at the same time Replace both parts atthe same time will result in all settings being lost 1 Replace the controller card first and POR the MFP to Ready 2 Replace the operator panel and POR the MFP to Ready Note Do not use a new operator panel or controller card for testing purposes on a repair To remove the operator panel perform the following steps 1 Remove the left and right flatbed covers 2 Remove the op panel bezel 3 Remove the two screw
78. e the ADF Controller card If replacing the ADF does not fix the problem replace the controller card If the ADF is multi feeding check the ADF pick roller and pad for dirt Remove ADF pick pad them from the MFP and clean them with a lint free cloth and isopropyl alcohol penis If the leading edge of the paper is damaged instruct the user to lessen the number of documents being copied from the ADF at one time ADF separator roller If there are excessive misfeeds from the ADF verify the the ADF paper tray and extender are properly installed Skews and jams at the ADF paper present sensor might be caused by an ADE paper tray and extender improperly closed ADF cover Ensure the ADF cover is closed properly ADF cover Diagnostic information 2 23 7011 2xx Flatbed service check FRU Action Flatbed A Controller card Ensure that connectors J15 J1 and J5 are properly connected Inspect the ribbon cable connection on CIS for proper connection If connector J15 is properly connected verify the following voltages on the controller card Check pin 9 for 3 3V pins 11 13 and 15 for 5V Pins 3 6 and 8 are ground If connector J1 is properly connected verify the following voltages on the controller card Check pin 19 for 12V and pin 20 for 5V If voltages are present replace the flatbed FRU If there are voltage irregularities replace the controller card Cold fuser service che
79. e the insulation back in place after reconnecting the cables 4 22 Service Manual 7011 2xx Fuser idle gear links removal Remove the front access cover See Front cover removal on page 4 2 for more information Remove the left side cover See Left side cover removal on page 4 4 Place MFP on its right side Protect the cover from being marred Remove the four screws A securing the gear train cover Pp A 5 Remove the gear train cover 6 Grasp the rear link with your index fingers and thumb on each side of the shaft and unsnap the link B from the shaft 7 Disconnect front link from coupler and remove links Repair information 4 23 7011 2xx Fuser power cable removal AN 1 Remove the LVPS HVPS card See LVPS HVPS card assembly removal on page 4 28 for more information Note The cable can be reached without fully removing the card 2 Remove the rear cover See Rear cover removal on page 4 5 for more information 3 Remove the exit guide assembly See Paper exit guide assembly removal on page 4 35 for more information 4 Remove the two screws B from the lower corners of the fuser B 5 Slide the fuser out far enough to expose and disconnect the AC cable connections 6 Extract the fuser power cable 4 24 Service Manual 7011 2xx Input roller clutch and lever removal autocompensator clutch 1 Remove the left side cover See Left side cover removal on pag
80. ect Hardware Tests from Diag Menu and press Select y 2 Select Button Test and press Select A press count 0 appears press each operator panel button and watch to see if the number of press counts increases by one for each press Note If you press Stop MI you end the test Press Stop BI to cancel the test DRAM Test This test checks the validity of DRAM both standard and optional The test writes patterns of data to DRAM to verify that each bit in memory can be set and read correctly To run the DRAM Test 1 Select Hardware Tests in Diag Menu and press Select v 2 Select DRAM Test and press Select v a The printer displays DRAM Test Testing b The printer initiates a POR of the printer and the following screen is displayed Resetting the Printer C After the POR the printer begins testing the memory DRAM Test 128M PA FK P represents the number of times the memory test has passed and finished successfully Initially 000000 displays with the maximum pass count being 99 999 F represents the number of times the memory test has failed and finished with errors Initially 0000 displays with the maximum fail count being 99 999 3 Once all the memory is tested the test stops To stop the test early turn off the printer 3 6 Service Manual 7011 2xx Input Tray tests Feed Tests This test a
81. ements any MPS counters After selecting this test lt DISPLAY gt is displayed Running Flatbed xxxx ADF xxxx is displayed while the feed test is executing To stop the test press Back or Stop H an error occurs during the test Feed Test failed Flatbed xxxx ADF xxxx is displayed press Return or Stop to clear the message Diagnostic aids 3 11 7011 2xx Sensor Test A series of sensor tests are available to test the scanner s ADF and flatbed sensor functionality The following tests are available ADF paper present This test can be used to test the paper present sensor Open and closed are the two states of the sensor To test the sensor 1 Select the paper present test in the diagnostic menu 2 Toggle the sensor actuator A A The sensor will switch between the two states listed below if it is working properly Closed Paper not present in ADF Open Paper present in ADF Home Sensor This test is used to test the home position sensor for the CIS carriage in the flatbed unit There are two states for this sensor Closed Scanner carriage not positioned over home sensor Open Scanner carriage positioned over home sensor 3 12 Service Manual 7011 2xx Scan First Sensor This test is used to test the first scan sensor in the ADF paperpath 1 Select the scan first sensor test in the diagnostic menu 2 Toggle the sensor actuator A A The sensor will switch between the two states listed below if it
82. emoval and adjustment procedures require the following tools and equipment Magnetic tip Phillips screwdrivers 1 and 2 Volt ohmmeter Spring hook Needle nose pliers Slotted screwdriver General information 1 7 7011 2xx Acronyms ACM ADF AFE ASIC CBM CIS CIS CRC DBCS DIMM ECC ECM ENA EOL FB FRU HBP HV HVPS INTL LCD LED LVPS MFP MH MMR MR NAND NVRAM OPC PCL POR POST PPDS PRC PSO RAM RIP SDR SEF SRAM USB Vac V de 1 8 Service Manual Autocompensator Mechanism or paper feed Automatic document feeder Analog front end Application Specific Integrated Circuit Complete Bill Of Material Charge coupled device Contact image sensor Cyclic redundancy check Double byte character set Dual In Line Memory Module Error correcting code Error correction mode External Network Adapter End of line Flatbed Field Replaceable Unit Host Based Printing High Voltage High Voltage Power Supply International Liquid crystal diode Light emitting diode Low Voltage Power Supply Multi Function Printer Message handling Modified modified read Modem ready NAND usage NAND gate Nonvolatile Random Access Memory Optical photo conductor Printer Control Language Power On Reset Power On Self Test Personal Printer Data Stream Peoples Republic of China Participating Standards Organization Random access memory Raster Image Processor Synchronous Dynamic RAM Short edge feed Synchronous RAM Univers
83. eplace the controller board See Controller card service check on page 2 25 959 04 Jump to unverified address 959 05 Unknown boot failure Update firmware and call the next level of support or replace the controller board See Controller card service check on page 2 25 2 12 Ser vice Manual 7011 2xx Error Description Action 959 20 Hardware failure Replace the controller board See Controller card service check on page 2 25 959 21 Controller did not respond to command request 959 23 Self test failed during initialization Replace the controller board See Controller card service check on page 2 25 959 24 EEPROM retention error 959 25 Insufficient device space during HW prog 959 26 Incremental counter reset exceeds maximum value 959 27 Increment count failed due to max value limit 959 28 Invalid SP memory configuration Memory and emulation errors 960 xx RAM memory error RAM soldered on the controller Replace the controller board See Controller board is bad card service check on page 2 25 964 xx Download Emulation Cyclic Redundancy Check Error Disable the Download Emulation Program the checksum failure detected in the emulation header or emulation file download emulation into the firmware card again If this does not resolve the problem then replace the firmware card and download the emulation again Network errors 975 x
84. ers Group fax 99 locations Based on 10 digit phone numbers with a maximum of 512 characters Broadcast 99 locations Manual fax Yes Fax from PC Yes Tips on preventing jams You can avoid most paper jams by correctly loading paper and specialty media The following hints can help you avoid paper jams Do nat load wrinkled creased or damp paper Never mix media types within a tray Flex fan and straighten paper before you load it Do not exceed the maximum stack height Push all trays firmly into the printer after loading them Make sure the guides in the trays are positioned snugly against the paper or specialty media Do not remove paper trays while a job is printing Wait for a Load Paper or Ready light sequence before you remove the tray Before loading transparencies fan the stack to prevent sheets from sticking together Do not use envelopes that Have excessive curl Are stuck together Are damaged in any way Contain windows holes perforations cutouts or embossing Have metal clasps string ties or metal folding bars Have postage stamps attached Have any exposed adhesive when the flap is in the sealed position 1 6 Service Manual 7011 2xx e Use only recommended paper Refer to the Card Stock amp Label Guide available on the Lexmark Web site at www lexmark com for more information about which paper provides optimum results for the current printing environment Tools The r
85. es reflectivity ratios and operating points in order to attain each operating point s darkness target e Modifies the EP mechanism as necessary to adjust toner darkness No messages are displayed on the operator panel to give any indication that this test is running When deactivated the printer disables Reports Main setting s Page To print the Menu setting s Page 1 Select Reports from Diag Menu and press Select 2 Select Menu setting s Page and press Select Event Log Display Log The event log provides a history of printer errors It contains the 12 most recent errors that have occurred on the printer The most recent error displays in position 1 and the oldest error displays in position 12 if 12 errors have occurred If an error occurs after the log is full the oldest error is discarded Identical errors in consecutive positions in the log are entered so there may be repetitions All 2xx and 9xx error messages are stored in the event log To view the event log 1 Select EVENT LOG from Diag Menu and press Select 2 Select Display Log and press Select CZ lt Up to three error codes display at a time press q or p to view additional error codes press to view additional details Press Back to return to the EVENT LOG menu Print Log Additional diagnostic information is available when you print the event log from DIAGNOSTI
86. ese tests allow you to verify the correct functioning of the front door input and output sensors 1 Select Base Sensor Test from Diag Menu and press Select 2 Select the sensor you want to test and press Select A The following test are available Exit Front door and Input Printer setup Defaults US Non US defaults changes whether the printer uses the US factory defaults or the non US factory defaults The setting s affected include paper size envelope size PCL symbol set code pages and units of measure Changing this setting resets the printer to factory defaults and data may be lost It cannot be undone Perm Page Count You can view but not change any of the three counts displayed under PAGE COUNTS Diagnostic aids 3 7 7011 2xx To view the Prt Color Pg Count the Prt Mono Pg Count or the Perm Page Count 1 Select PRINTER SETUP from DIAGNOSTICS and press Select CT 2 Select PAGE COUNTS and press Select M 3 Select the page count you wish to view e Prt Color Pg Count e Prt Mono Pg Count e Perm Page Count 4 Press Select MJ The value of the page count appears Press Back to return to PRINTER SETUP Serial Number The serial number can only be viewed It cannot be changed To view or change the serial number 1 Select PRINTER SETUP from DIAGNOSTICS and press Select CT 2 Select Serial number and press Select EI Press Back to return to PRINTER SETUP
87. f image 2 36 toner on back of page 2 37 white or black lines 2 37 scan quality 2 43 scanner fax copy 840xx error check 2 41 escalating a fax issue to second level support 2 48 transfer roll 2 44 service error codes 2 9 service menus X340842n 3 1 special tools 1 7 specifications description description 1 1 photoconductor capacity 1 3 toner capacity 1 3 start 2 1 symptoms LA Service Manual MFP 2 2 MFP POSTsymptoms 2 2 POST symptoms 2 2 T test pages print quality test pages 3 5 tires removal 4 21 tools 1 7 Top cover removal 4 8 transfer roll removal 4 37 transport cable removal 4 38 U USB scan to local 3 14 USB speed 3 18 user attendance messages 2 19 7011 2xx Part number index P N 12A2405 40X0270 40X0271 40X0274 40X0275 40X0276 40X0278 40X0279 40X0280 40X0281 40X0282 40X0287 40X0288 40X0289 40X0296 40X0348 40X0349 40X0350 40X0351 40X0352 40X0353 40X0354 40X0355 40X0356 40X0357 40X0358 40X0359 40X0360 40X0361 40X0362 40X0363 40X0364 40X0365 40X0366 40X0367 40X0368 40X0369 40X0370 40X0371 40X0372 40X0373 40X0374 40X0375 40X0376 40X0377 40X0378 40X0379 40X0380 40X0381 40X0382 40X0383 40X0384 40X0385 40X0386 Description Page USB cable packaged 2 ere errr eee eee eee ee ee ee eee eee 7 12 Power cord 1 77M straight Japan 7 12 Power cord 6 foot United Kingdom _
88. flatbed assembly Art Here pam 4 44 Service Manual 7011 2xx Flatbed removal 1 Remove the right cover See Right side cover removal on page 4 7 2 Disconnect the flatbed motor cable A home sensor cable B ADF cable C and the CIS cable D from the controller board B A C D 3 Disconnect the ADF ground wire from the printer frame 4 Carefully disconnect the CIS cable from the top cover TN Repair information 4 45 7011 2xx 5 Squeeze the top of of the cam follower to disengage it from the flatbed gt a e a 6 Tilt the flatbed to the up position 7 Carefully route all the cables through the top cover 8 Lift and remove the faltbed from the MFP 4 46 Service Manual 7011 2xx 5 Locations and connections Y 4 Kg 5 6 Locations Front view 2 3 Callout Description 1 ADF unit X only Operator panel Paper output bin Output extension Manual feeder Paper tray Front cover Did oOo oa BR OJN Front cover release Locations and connections 5 1 7011 2xx Rear view Callout Description 1 Modem Jack 2 USB port 3 Power 5 2 Service Manual Connections Power supply board e INN ei oe o e gt E H CN203 ni 1
89. h wk cd zb SL GA ch sch sch Cs sch sch Cs sch sch A sch sch 7 12 Service Manual Index Numerics 2xx paper jams 2 18 200 201 paper jam 3 21 200 paper jam 3 21 201 paper jam 3 22 202 paper jam 3 23 241 paper jam 3 25 251 paper jam 3 26 290 294 paper jams 3 28 840 xx service check 2 41 A abbreviations 1 8 accessing service menus 3 1 acronyms 1 8 ADF assembly parts catalog 7 5 removal 4 43 ADF cable removal 4 44 ADF edge erase 3 16 ADF manual registration 3 17 ADF pick roll assembly removal 4 41 ADF separator pad removal 4 42 ADF top cover removal 4 40 autocompensator clutch removal 4 25 autocompensator tires 4 21 B base sensor test 3 7 Button Test 3 5 C cables fuser power cable 4 24 LVPS HVPS to controller card cable 4 29 card cage removal 4 11 Config Menu description 3 1 configuration menu 3 14 ADF edge erase 3 16 Demo Mode 3 15 disable scanner 3 18 Energy Conserve 3 16 Event Log 3 15 Exit Config Menu 3 18 Factory Defaults 3 15 FB edge erase 3 16 font sharpening 3 18 format fax storage 3 16 Panel Menus 3 15 7011 2xx prt quality pages 3 14 reduced curl 3 18 Reports Menu Settings Page 3 15 reports 3 15 menu settings page 3 15 reset PC count 3 14 scanner manual registration 3 17 USB scan to local 3 14 USB speed 3 18 connections 5 3 controller card 5 4 power supply 5 3 connectivity and compatibility 1 2 controller card removal 4 13
90. hannel mono R G B for identical values indicating bad cable and or SCC card Excessive noise test for the dark data indicating some sort of CIS or analog electronics issue on that channel or channels See Flatbed service check on page 2 24 845 01 Rear scan module cable failure or SCC card failure CIS channel failure Check each channel mono R G B for identical values indicating bad cable and or SCC card Excessive noise test for the dark data indicating some sort of CIS or analog electronics issue on that channel or channels See Flatbed service check on page 2 24 845 02 Cable SCC Failure Front scan module connector or cable failure See Flatbed service check on page 2 24 845 03 Cable SCC Failure Rear scan module connector or cable failure See Flatbed service check on page 2 24 845 04 Cable Failure The connector cable is defective See Flatbed service check on page 2 24 846 07 Front magnification exceeds limits Rear excessive variability for Mono Red Green or Blue See Flatbed service check on page 2 24 847 Modem Failure The Configuration ID bit that describes the device s modem doesn t match the actual modem installed in the device 847 01 Fax Storage The amount of flash storage available on the device is too small Note The NAND Flash partition can shrink as bit failures cause blocks to be invalidated G
91. he current job Load lt source gt lt custom type gt Printer does not detect media meeting the description lt custom type gt in lt source gt where lt source gt is Tray 1 e Load the input source with the correct type and size media e Cancel the current job Load lt source gt lt size gt Printer does not detect media meeting the size requested in the source indicated e Load the input source with the correct type and size media e Cancel the current job Load lt source gt lt type gt lt size gt Printer does not detect media meeting the size or type requested in the source indicated e Load the input source with the correct type and size media e Cancel the current job Diagnostic information 2 19 User status and attendance messages Continued User primary message Explanation Load Manual lt custom type gt Printer does not detect media meeting the description lt custom type gt in the single sheet feeder manual feeder The following actions can be taken e Load paper and the job continues e press Select M and choose an alternate source for media e Cancel the current job Load Manual custom string Printer does not detect media meeting the description lt custom string in the single sheet feeder manual feeder The following actions can be taken e Load paper and the job continues e press Select PJ and choose an alternate source for
92. he display reverts to the main menu ADF Edge Erase This menu item sets the size in millimeters of the no print area around an ADF scan ob Al copy jobs have a minimum of a two millimeter border Copy jobs will use the setting or two millimeters whichever is larger To adjust the ADF edge erase setting perform the following steps 1 In the Configuration menu select the ADF Edge Erase menu item 2 Press gor p to increase or decrease the setting s value 3 When the desired value is displayed press y FB Edge Erase This menu item sets the size in millimeters of the no print are around a flatbed scan job Copy jobs will use the setting or two millimeters whichever is larger 3 16 Service Manual 7011 2xx To adjust the flatbed edge erase setting perform the following steps 1 In the Configuration menu select the FB Edge Erase menu item 2 Use the gor p to increase or decrease the setting s value 3 When the desired value is displayed press y Scanner Manual Registration This item is used to manually register the flatbed and ADF on the MFP s scanner unit Registration should be performed whenever the ADF unit flatbed unit or controller card are replaced To manually register the ADF perform the following steps In the Configuration Menu scroll to the Scanner Manual Registration menu item Press y Scroll to the Print Quick Test Page menu item Press y To view and adjust the s
93. id this fix the problem 5 Is the phone line being used by the MFP an Go to step 8 Go to step 6 analog line 2 44 Service Manual 7011 2xx Step Questions actions Yes No menu Press 411 to enter the SE menu enter Modem setting s and select Transmit Level Test by adjusting the transmitted signal strength by decreasing increasing the Transmit Level setting in steps of 1db For example if default value is 11 db changing it to 12db will decrease the signal strength by 1db and changing it to 10db will increase the signal strength by 1db Recommended adjustment range is 5 db in 1db steps from the default value Did this fix the problem 6 Is the line being used a VOIP line Go to step 7 Go to step 8 7 Have the system administrator verify that Go to step 8 Stop here The issue is the VOIP server is configured to receive VOIP related The VOIP faxes provider needs to change Is the server properly configured the server configuration 8 Is the MFP on a PABX Go to step 9 Go to step 10 9 Enable Behind a PABX under fax setting s Problem fixed Disable Behind a PABX in the Administration menu and go to step10 Did this fix the issue 10 Is a dial prefix needed to get an outside Go to step 11 Go to step 12 line 11 Try sending a fax using a dial prefix Problem fixed Go to step 12 Did the fax transmit 12 Is the fax fail
94. ilable on the Lexmark Web site at www lexmark com publications Do not load too much paper Make sure the stack height does not exceed the indicated maximum height Do not load wrinkled creased damp or curled paper Flex fan and straighten paper before loading it Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same stack Store the paper in an appropriate environment Do not remove trays while the printer is printing Wait for Load tray lt x gt or Ready to appear before removing a tray Do not load the manual feeder while the printer is printing Wait for Load Manual feeder with lt x gt to appear Push all trays in firmly after loading paper Make sure the guides in the trays are properly positioned and are not pressing too tightly against the paper Make sure all paper sizes and paper types are set correctly in the operator panel menu Make sure all printer cables are attached correctly 3 20 Service Manual 7011 2xx 200 201 paper jam 200 paper jam 1 Remove the tray from the printer 2 Remove the jam if you can see it If the jam is not visible see the instructions for a 201 jam Diagnostic aids 3 21 7011 2xx 201 paper jam 1 Open the front door and remove the photoconductor kit and toner cartridge 2 Lift the flap at the front of the printer and remove the jammed media Align and insert the photoconductor kit and toner cartridge
95. ilisation d entretien par l utilisateur ou de r vision Pexposition a des rayonnements laser sup rieurs a des rayonnements de Classe Avvertenze sui prodotti laser Questa stampante certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825 1 prodotti laser di classe non sono considerati pericolosi La stampante contiene al suo interno un laser di classe Illb 3b all arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d onda compresa tra 770 e 795 nanometri Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante durante il normale funzionamento le operazioni di servizio o quelle di assistenza tecnica non ricevano radiazioni laser superiori al livello della classe 1 Notices and safety information ix 7011 2xx Avisos sobre el laser Se certifica que en los EE UU esta impresora cumple los requisitos para los productos laser de Clase 1 establecidos en el subcap tulo J de la norma CFR 21 del DHHS Departamento de Sanidad y Servicios y en los dem s pa ses re ne todas las condiciones expuestas en la norma IEC 60825 1 para productos l ser de Clase 1 Los productos laser de Clase no se consideran peligrosos La impresora contiene en su interior un laser de Clase Illb
96. implex ADF registration place the quick test page into the ADF scroll to the Copy Quick Test Page item and press y After the quick test page copies Bach to ADF and press y Scroll to Horizontal Adjust and press y Use the gor p to increase or decrease the setting s value ae Se en Note Each button press move the margin values one pixel in the respective direction 9 Press y to accept the value 10 Scroll to Top Edge and press y 11 Use the 4 or p to increase or decrease the setting s value Note pressing q moves the margin up and pressing p moves the margin down 12 Press y to accept the value To manually register the flatbed perform the following steps In the Configuration Menu scroll to the Scanner Manual Registration menu item Press y Scroll to the Print Quick Test Page menu item Press y To view and adjust the flatbed ae place the quick test page into the flatbed scroll to the Copy Quick Test Page item and press y After the quick test page copies Scroll to Flatbed and press y Scroll to Left Edge and press y Use the gor p to increase or decrease the setting s value OND PARANA Note Each button press moves the margin values one pixel in the respective direction 9 Press y to accept the value 10 Scroll to Top Edge and press y 11
97. ing to send to one specific Go to step 13 Go to step 14 destination 13 Check the device that cannot receive a fax Go to step 14 Stop here The issue is with Can it send a fax the other device 14 Press 411 to enter the Fax SE Menu Problem resolved Go to step 15 Select Print Logs Print the T30 transmission log Check the error being reported with the fax error code table See Fax error codes on page 2 14 Perform the suggested resolution for the error Did this fix the problem 15 Adjust the Transmit Level setting inthe SE Stop Problem resolved Contact your second level of support See Escalating a fax issue to second level support on page 2 48 Diagnostic information 2 45 7011 2xx Fax Reception service check Step Questions actions Yes No 1 Is the phone line properly connected to the Go to step 3 Go to step 2 modem card and the wall jack 2 Properly connect the phone line to the Problem resolved Go to step 3 modem card and wall jack Did this fix the problem 3 Check for a dial tone Go to step 4 Go to step 6 Is there a dial tone 4 Use a telephone to test the phone line s Go to 7 Go to step 5 ability to send and receive calls Did the phone line work properly 5 Use a telephone handset to verify the phone Goto step 7 Go to step 6 line is free of static or external noise Is the phone line noise free 6 Use the
98. is difficult to remove then you may have to remove the tray above or below the tray to remove the jammed pages 251 Paper Jam Check Manual Feeder Sensor at the manual feeder indicates paper is stuck in the path Remove the paper and check the flag sensor 290 Scanner Jam Remove Originals Paper in the ADF is covering the paper present sensor See ADF service check on page 2 23 291 Scanner Jam Paper in the ADF is covering the paper present and paper path sensors See ADF service check on page 2 23 292 Scanner Jam Paper in the ADF is covering the paper path sensor See ADF service check on page 2 23 2 18 Service Manual User attendance messages 7011 2xx The printer control panel displays messages describing the current state of the printer and indicates possible printer problems that must be resolved This topic provides a list of all printer messages explains what they mean and tells how to clear the messages The following table lists the messages in alphanumerical order A message can also be located using the index User status and attendance messages User primary message Explanation Close Door Message clears when upper and lower doors are closed Insert Tray lt x gt This message is displayed when the printer requests the user to insert tray x before it can continue printing the job The printer needs to pick media from the missing tray or the tra
99. is working properly Closed Paper isn t present above this sensor Open Paper is being fed from the ADF and the top edge passes over this sensor Diagnostic aids 3 13 7011 2xx Configuration Menu Available menus USB Scan to Local See USB Scan to Local on page 3 14 Reset PC count See Reset PC Cnt on page 3 14 Print Quality Pages See Prt Quality Pages on page 3 14 Reports See Reports on page 3 15 Panel Menus See Panel Menus on page 3 15 Demo Mode See Demo Mode on page 3 15 Factory Defaults See Factory defaults on page 3 15 Energy Conserve See Energy Conserve on page 3 16 Format Fax Storage See Format Fax Storage on page 3 16 ADF Edge Erase See ADF Edge Erase on page 3 16 FB Edge Erase See FB Edge Erase on page 3 16 Scanner Manual Registration See Scanner Manual Registration on page 3 17 Disable Scanner See Disable Scanner on page 3 18 Font Sharpening See Font Sharpening on page 3 18 Reduced Curl See Reduced Curl on page 3 18 USB Speed See USB Speed on page 3 18 Exit Config Menu See Exit Config Menu on page 3 18 USB Scan to Local USB Scan to Local enumerates a USB simple device or USB composite device In the off position the simple USB device is enumerated in the on position the composite
100. ith the left hand while lifting with the right Stop when the holder is unlatched 4 At the left side of the transfer roll squeeze the holder arms with the right hand while lifting with the left hand Stop when the left holder is unlatched 5 With a hand at each end lift the transfer roll out The springs should remain in place Reinstallation note Verify the springs are inserted into the bearings when re installing Repair information 4 37 7011 2xx Transport motor cable removal AN Remove the right cover See Right side cover removal on page 4 7 for more information Unplug the transport motor cable XPRT at J19 Remove the LVPS HVPS card assembly See LVPS HVPS card assembly removal on page 4 28 for more information Extract the cable through the side frame leaving it free at the opening above the LVPS HVPS Remove the fuser See Fuser removal on page 4 21 for more information Extract the cable A through the side frame leaving it free at the opening B above the LVPS HVPS pnp oh 7 Unplug the cable at the motor and install the new cable 4 38 Service Manual 7011 2xx Scanner ADF paper tray removal 1 Grasp the rear of the tray 2 Pull the tray up and out 3 Remove the input tray from the MFP Repair information 4 39 7011 2xx Scanner ADF top cover removal 1 Insert a screwdriver between the ADF mechanism housing and the ADF top cover 2 Create a gap betwee
101. justment can be used to help solve some customer problems with paper curl on low grade papers and problems with letterheads on some types of media The fuser temperature can be adjusted to Low Normal High The default is Normal To restore EP Defaults 1 Select EP Setup from Diag Menu and press Select 7 2 Select Fuser Temp and press Select v 3 Select Normal High or Low The default is Normal Transfer The transfer can be adjusted to Low Medium or High The default setting is Medium Print contrast The print contrast can be adjusted to Low Medium or High The default setting is Medium Charge Roll The charge roll can be adjusted to Low Medium or High The default setting is Medium Diagnostic aids 3 9 7011 2xx Gap Adjust Adjusts the minimum gap between sheets during printing This setting reduces speed pages per minute but can be used to reduce curl of printed media and improve stacking in the output bin The range is O default to 255 Adjusting by one results in 9 mm of increased gap Auto Dark Adjust This setting attempts to optimize the amount of toner used when printing with a specific operating point Each time this setting executes the printer performs the following Calibrates its toner density sensor Measures the reflectivity of its bare drum Prints patches on the drum and measures the drum s reflectivity through the patches Cleans the transfer roll Calculat
102. l overlay Swedish 6 40X0366 1 1 X 203 Operator panel overlay Finnish 6 40X0367 1 1 X 204 Operator panel overlay Finnish 6 40X0370 1 1 X 203 Operator panel overlay Russian 6 40X0371 1 1 X 204 Operator panel overlay Russian 6 40X0368 1 1 X 203 Operator panel overlay Polish 6 40X0369 1 1 X 2040Operator panel overlay Polish 6 40X0372 1 1 X 203 Operator panel overlay Turkish 6 40X0373 1 1 X 2040Operator panel overlay Turkish 6 40X0374 1 1 X 203 Operator panel overlay Hungarian 6 40X0375 1 1 X 2040Operator panel overlay Hungarian 6 40X0376 1 1 X 203 Operator panel overlay Czech 6 40X0377 1 1 X 204Operator panel overlay Czech 6 40X0378 1 1 X 203 Operator panel overlay Simplified Chinese 6 40X0379 1 1 X 204 Operator panel overlay Simplified Chinese Parts catalog 7 5 7011 2xx Assembly 2 continued Scanner 7 6 Service Manual Assembly 2 continued Scanner 7011 2xx Asm Part Units Units Description Index number mach FRU 6 40X0380 1 1 X 203 Operator panel overlay Traditional Chinese 6 40X0381 1 1 X 204 Operator panel overlay Traditional Chinese 6 40X0382 1 1 X 203 Operator panel overlay Korean 6 40X0383 1 1 X 204 Operator panel overlay Korean 7 40X5627 1 1 Operator panel assembly X203 7 40X5628 1 1 Operator panel assembly X204 8 40X5758 1 1 Left flatbed cover 9 40X5768 1 1 ADF separator roll assembly 10 40X5631 1 1 ADF top cover NS 40X5770 1 1 ADF separator pad w mylar sheet NS
103. l right Select Accepts menu selections and setting s Left arrow Scrolls left Indicator light a Off the power is off b Blinking green The printer is warming up processing data or printing C Solid green The printer is on but idle d Blinking red Operator intervention is needed 9 Back Returns to the previous menu en ea 2 6 Service Manual 7011 2xx Keypad area Hook 10 PANG 3 DEF 4 5 JKL 6 MNO Redial Pause 7PQRS 8TUV OWXYZ Ki 0 Shortcuts Address Book A 3 Hook Press a to take the line off hook when faxing Press D a second time to hang up the line Keypad Enter numbers letters or symbols on the display Shortcuts Enters the shortcut screen Address Book Access the stored phone numbers Redial Pause self explanatory PIN Diagnostic information 2 7 7011 2xx MFP Menus The diagram shows the menu index on the operator panel and the menus and items available under each menu Not all menus or selections will be available in all situations These are accessed through the driver 2 8 Service Manual Paper Menu Default Source Size Type Paper Texture Paper Weight Paper Loading Custom Types Universal Setup setting s General Copy Fax Print Reports Menu setting s Page Device Stats Network Setup Shortcut List Fax Job Log Fax Call Log Copy Shortcuts E Mail Shortcuts Fax Shortcuts FTP Shortcuts Profiles List Print Fonts Print Directory Asset Rep
104. le to your print job by Deleting fonts macros and other data in RAM Simplify your print job Install additional memory e press Select M to clear the message and continue printing The job may not print correctly e press Menus to access the Busy Waiting Menu The following functions may be available Cancel Job 39 Complex Page This message is displayed when a page is too complex to print The following actions can be taken e press Select M to clear the message and continue printing The job may not print correctly e Simplify the print job e press Menus to access the Busy Waiting Menu The following functions may be available Cancel Job Reset Printer Note Menu Lockout does NOT prevent access to the Busy Waiting Menu 54 Standard Network Software Error This message is displayed when the RIP software detects that a network port is installed but cannot establish communications with it e press Select M to clear the message and continue printing The job may not print correctly e Program new firmware for the network interface e Turn the printer power off and then back on to reset the printer 54 Network lt x gt Software Error The printer disables all communications to the associated network interface No data may be received or sent from or to the associated interface The user can program new firmware in the network using the parallel port after this message clears e pre
105. likely due to a worn backup roll It causes the MFP to run hotter than required for the media being printed Excessive heat can cause paper treeing problems poor stacking or curl A4 oversized paperfeed service check Symptom Action 200 20 and 241 18 paper jams when using A4 paper Verify that the Size Type item in the Paper Setup menu is set to A4 Verify A4 is chosen as the paper size in the printer driver Both of these items need to be set to A4 when printing A4 paper Note These jams can also occur if the Size Type setting and drivers are set to letter and the paper length exceeds the letter paper length by 1 2 inch 2 34 Service Manual 7011 2xx Print quality service checks Note Ensure cover is closed tightly A gap in the opening may allow light to expose the photoconductor resulting in a dirty print Using print quality test pages Blank page FRU Action Toner cartridge not a FRU Remove the toner cartridge and gently shake it to evenly distribute the toner Check for cartridge damage Blank pages can be caused by a defective printhead assembly LVPS HVPS or controller card e Printhead errors typically result in MFP service errors e Blank pages typically are caused by the PC roll not being properly discharged Try a different PC kit Printhead Unplug the MFP and check continuity between the LVPS HVPS LVPS HVPS connection pads marked OPC and the correspo
106. llows you to observe the paper path of media as it passes through the printer Any installed input tray can be tested The pages fed through the printer are blank To run the Feed Test 1 Select INPUT TRAY TESTS from Diag Menu and press Select v 2 Select Feed Tests and press Select v 3 Select the tray to be tested Choices are installed trays including Tray 1 and MP Feeder 4 Open the upper rear door to view the paper path Note Do not open the upper front door The test will not run if the front door is open 5 Select Single or Continuous and press Select v e Single a single sheet of blank paper is fed and the test stops e Continuous sheets are fed continuously until Stop BM is pressed To Exit the test press Back 5 or Stop Bg Output bin tests The Output bin tests setting is used to test the printer s output bins and its sensors Feed Tests This test verifies that the media from the printer s default input source feeds to the specific output bin Press EJ to select Single or press and FJ to select Continuous The Single test feeds one sheet of media to the default output bin No buttons are active during this test The Continuous test feeds media to the default output bin until is pressed The indicator light blinks green and the operator panel displays Select Output Bin Feeding while either of these tests perform Base Sensor Test Th
107. mbly removal 4 33 operator panel cable removal 4 31 P Panel Menus 3 15 Panel Test 3 5 paper exit guide assembly removal 4 35 Paper jams 3 20 paper jams 2 18 200 2 1 paper jam 3 21 200 paper jam 3 21 202 paper jam 3 23 241 paper jam 3 25 251 paper jam 3 26 290 294 paper jams 3 28 avoiding 3 20 tips on preventing 1 6 parts catalog covers 7 2 covers 7 3 electronics 7 8 electronics 7 9 frame 7 10 frame 7 11 how to use 7 1 options 7 10 scanner scanner 7 5 password panel menus 3 15 post symptoms 2 2 power on reset POR 2 1 power on self test POST 2 2 print media types 1 4 Print quality pages 3 14 print quality problems solving 2 38 print speed 1 2 print tests 3 5 printer registration 3 3 printer setup 3 7 printhead removal 4 36 Prt Quality Pgs diagnostic menu 3 5 Q quick test page 3 4 R rear cover removal 4 5 Reduced curl 3 18 registration 7011 2xx printer 3 3 quick test 3 4 removals ADF seaprator pad 4 42 autocompensator clutch 4 25 card cage 4 11 controller card 4 13 cover open sensor 4 16 covers flatbed front cover 4 9 front access 4 2 left and right flatbed covers 4 10 left side 4 4 rear 4 5 top 4 8 developer drive coupling assembly 4 17 exit sensor 4 18 fan 4 19 feed rollers 4 21 fuser 4 21 fuser idle gear links 4 23 fuser power cable 4 24 input roller clutch and lever 4 25 input sensor 1 4 26 input sensor 2 manual feed 4 27 lower right side cover 4 7 LVPS HVPS card assembly
108. media e Cancel the current job Load Manual lt size gt Printer does not detect media meeting the description lt size gt in the single sheet feeder manual feeder The following actions can be taken e Load paper and the job continues e press Select M and choose an alternate source for media e Cancel the current job Load Manual lt type gt lt size gt Printer does not detect media meeting the description lt type gt and lt size gt in the single sheet feeder manual feeder The following actions can be taken e Load paper and the job continues press Select M and choose an alternate source for media e Cancel the current job PJL OP Message PJL Seed Message PJL ST Message Try one or more of the following e press Select M to clear the message and continue printing e Wait for the message to clear Remove Paper ADF This posts when there is paper detected in the ADF upon POR or when the cover is closed or any other situation that re inits the scanner Message clears when paper is removed Remove Paper Standard Bin The standard output bin is full or nearly full Remove the media from the bin 30 Invalid Refill Change Cartridge Refilled cartridge detected 31 Defective or Missing Cartridge This message is displayed when a defective print cartridge is detected Replace the toner cartridge 32 Unsupported Toner Cartridge This mess
109. mote fax device e Adjust Transmit Level Select a lower Max Speed value under Fax Send setting s 2 14 Service Manual Fax error log codes Continued 7011 2xx Error code Description Action 80B Too many errors when transmitting in e Check line quality ECM mode e Adjust Transmit Level e Select a lower Max Speed value under Fax Send setting s 80C Remote device failed to respond to the e Select a lower Max Speed value CTC command under Fax Send setting s e Adjust Transmit Level 80D Received too many requests from e Check line quality remote end to repeat the previous e Adjust Transmit Level command sent e Check if line conditions on remote end will facilitate a good connection 80E Functional limitation Remote fax No action needed Issue with the remote device does not support G3 receive device capability 811 Failed to detect a fax device at the e Verify MFD is answering to fax call and remote end not a voice call e Decrease value of Rings To Answer setting 812 No more data rates available in V34 e Adjust to a lower modulation scheme modulation scheme 813 Timeout occurred after waiting too long e Adjust Receive Threshold to receive a good frame 814 Tried too many times at selected speed e Adjust Transmit Level using V34 modulation scheme e Adjust to a lower modulation scheme 815 Fax transmission was
110. n as the old The flag should be spring loaded against the leading edge of an advancing sheet Verify the cable is captured and away from the paper path Repair information 4 27 7011 2xx LVPS HVPS card assembly removal Note If you 1 Remove the cover extender if installed paper tray and the rear cover See for more information 2 Remove two screws A one left of the power switch and the other at the opposite side of the panel 3 Place the MFP onto its back with the rear and bottom of the MFP in view 4 Remove the screws B securing the two foot brackets 4 28 Service Manual 7011 2xx 6 Move the cover so the connecting cables can be unplugged 7 Rotate the power supply assembly so the remaining cables can be removed 8 Remove the LVPS HVPS card and cover LVPS HVPS to controller card cable removal AN 1 Remove the LVPS HVPS card See LVPS HVPS card assembly removal on page 4 28 for more information 2 Remove the controller card cover See Controller card removal on page 4 13 for more information 3 Unplug the cable at J22 on the controller card and extract the cable Note The card may not have to be completely removed to disconnect the cable Repair information 4 29 7011 2xx Manual feed clutch assembly removal 1 Remove the left side cover See Left side cover removal on page 4 4 2 Place the MFP on its right side Protect the cover from being marred 3 Remove th
111. n failure 843 Scanner Failure carriage failed to home or move to desired position 843 01 Scanner Failure ADF mechanical failure Go to ADF service check on page 2 23 843 02 Scanner Failure General mechanical failure Go to ADF service check on page 2 23 843 03 Scanner Failure Pick Roller engage failure Go to ADF service check on page 2 23 843 04 Scanner Failure Pick roller disengage failure Go to ADF service check on page 2 23 Diagnostic information 2 9 7011 2xx Error Description Action 844 yy Scanner Failure Lamp failure See Flatbed service check on page 2 24 844 Front scan module output level error 844 01 Rear scan module output level error See Flatbed service check on page 2 24 844 02 Front scan module lamp level too low Front Mono channel Front Color channels Front Red channel Front Green channel and or Front Blue channel is detected to have low lamp level See Flatbed service check on page 2 24 844 03 Rear scan module lamp level too low Rear Mono channel Rear Color channels Rear Red channel Rear Green channel and or Rear Blue channel is detected to have low lamp level See Flatbed service check on page 2 24 845 yy Scanner Failure CIS failure See Flatbed service check on page 2 24 845 Front scan module cable failure or SCC card failure CIS channel failure Check each c
112. n in the speed of the paper as it feeds through the MER especially in the developer and transfer process Inspect the toner cartridge and paper feed components especially the drive coupler and drive gears for debris binds or damage Toner on back of page FRU Action PC Kit not a FRU Inspect the overall paper path for signs of spilled toner Gently clean the contaminated areas with a soft cloth or compressed air Fuser The fuser hot roll can cause toner deposits on the back of the paper if toner is building up on the hot roll This buildup may transfer to the backup roll later transferring to the back of the paper Inspect the hot roll and backup roller for signs of contamination Replace the fuser as necessary Transfer roll A transfer roll contaminated with toner can cause toner to transfer to the back of printed pages Inspect the transfer roll for contamination and replace as necessary Diagnostic information 2 37 7011 2xx Solving print quality problems Problem Action Light or blurred characters Light print The toner cartridge may be getting low on toner e Remove the toner cartridge and print cartridge assembly e Shake it from side to side to redistribute the toner e Reinstall it and recheck for condition Make sure you are using recommended print media see media types and sizes in the User s Reference e The toner cartridge or PC Kit may be defective
113. n job The MFP does not print while scanning e Make sure the network or USB cable is not damaged and is firmly plugged into the connector on the back of the MFP e Print a menu setting s page just to save space If you cannot print a menu setting s page call the next level of support If you can print a menu setting s page the problem is one of the following Computer e Software program e Cable e USB only failed ASIC or controller card Replace card Note Test by unplugging USB and replugging it with the MFP on If the computer indicates unknown device replace the controller card Toner Low message is displayed Press Start Print quality will be diminished and printing stops Close Front Door message is Make sure the printer cover is closed displayed The media skews or buckles e Don t overfill Tray 1 see media capacities in the media types and sizes table in the User s Reference e Make sure the paper guides are flush against the edges of the media Diagnostic information 2 39 7011 2xx Problem Action The paper sticks together MFP feeds multiple sheets of paper e Remove the paper from Tray 1 and fan it e Don t overfill Tray 1 see media capacities in the media types and sizes chart in the User s Reference The paper fails to feed from Tray 1 Remove the paper from Tray 1 and fan the paper Make sure Tray 1 is selected from the MFP driver Do not
114. n setting s Page on page 3 10 EVENT LOG Display Log See Display Log on page 3 10 Print Log See Print Log on page 3 10 Clear Log See Clear Log on page 3 11 Development Menu Scanner Tests ASIC Test See ASIC Test on page 3 11 Feed test See Feed Test on page 3 11 Scanner sensor tests See Sensor Test on page 3 12 EXIT DIAGNOSTICS This selection exits Diagnostics mode and Resetting the Printer displays The printer performs a POR and returns to normal mode Registration Printer Print registration makes sure the black printing is properly positioned on the page To set print registration 1 Select REGISTRATION from the DIAGNOSTICS menu 2 Use dor p to select Quick Test and press y See Quick test on page 3 4 The message Quick Test Printing appears on the display and the page prints Retain this page to determine the changes you need to make to the margin setting s 3 Use gor to select the margin setting you need to change and press y 4 Use 4 to decrease or gt to increase the offset values and press y to confirm the value The message Submitting changes displays and the original margin setting screen appears The print registration ranges are Description Value Direction of change Top margin 50 to 50 Each increment corresponds to 8 scans at a 6
115. n the ADF mechanism and top cover by gently prying with the screw driver 3 Pull the ADF top cover back 4 40 Service Manual 7011 2xx Scanner ADF pick roll assembly removal 1 Open the ADF top cover 2 Lift the retainer lever to unlock the separator roll from the ADF mechanism 3 Lift the separator roll upward 4 Remove the ADF separator roll from the MFP Repair information 4 41 7011 2xx ADF separator pad removal 1 Remove the ADF separator pad See ADF separator pad removal on page 4 42 2 Use a small screw driver or spring hook to carefully remove the white nylon clip A which fastens the pad to the ADF unit Cc A 3 Remove the clear mylar sheet B 4 Pull the separator pad B up and back removing it from the two anchors C at the rear of the pad 4 42 Service Manual 7011 2xx ADF assembly removal 1 Remove the screw A that secures the ADF cable housing cover to the ADF assembly 2 Disconnect the ADF cable from the ADF unit Repair information 4 43 7011 2xx 3 Lift the ADF unit up and away from the flatbed kk Note The scanner registration must be set after replacing the ADF assembly See Scanner Manual Registration on page 3 17 ADF cable removal Remove ADF See ADF assembly removal on page 4 43 Disconnect the ADF cable from J2 on the controller board Remove flatbed See Flatbed removal on page 4 45 Route the ADF cable through the
116. n the printer 3 Release the buttons when Performing Self Test displays The Diagnostics Mode group contains the setting s and operations used while manufacturing and servicing the printer See Diagnostics mode on page 3 2 for more information These menus do not require a POR to access them Network SE Menu Press and hold lt and p while in the network ports menu FAX SE Menu Enter 411 while in the Home Prime screen SE Menu From a Web browser on a host PC add se to the printer IP address Diagnostic aids 3 1 Diagnostics mode When the Diagnostics mode is entered each Diagnostics main menu item displays on the operator panel When a diagnostic test is selected from the main menu a sub menu displays and each individual test displays in the order shown Any options that are referred to in the menus are displayed when the option is installed Available tests The tests display on the operator panel in the order shown Diagnostics mode tests REGISTRATION Top Margin Bottom Margin These tests are performed to adjust the print head registration See Registration on page 3 3 Manual Feeder if installed Left Margin Right Margin Quick Test See Quick test on page 3 4 PRINT TESTS Tray 1 See Print Tests on page 3 5 Prt Quality Pgs See Print quality test pages Prt Quality Pgs
117. nced 9600X9600 dpi TWAIN resolution 9600 dpi WIA resolution 1200 dpi Color depth channel 24 bit RGB output 8 bit per Maximum document width 216 mm 8 5 ADF Scan speed e Mono Letter 15 ppm 600x300 dpi e Color Letter 5 ppm Paper Capacity e 30 sheets of 20 Ib paper e 20 sheets cotton Scan area e Max 8 5 x14 e Min 5 5 x8 3 Document width 148mm 216 mm 5 5 8 5 Document length 127mm 356mm 8 3 14 Time to first copy e From ready standby 11 5 seconds text or mixed Up to 20 sec in photo mode e From power saver 35 5 seconds Flatbed Time to first copy e 10 sec Text or mixed e Photo 17 to 18 5 sec e From power saver 30 to 31 seconds Document size 4 5 x 5 5 to 8 5 x 14 SEF 7011 2xx General information 1 5 7011 2xx Fax Specifications X204 only Transmission rate 3 seconds per page When transmitting at 33 600 bps Compression MH MR MMR Resolutions Receive 200X100 dpi 200X200 dpi 300X300 dpi 400X400 dpi 204X98 dpi 204X196 dpi 204X391 dpi 408X391 dpi Send 200X100 dpi 200X200 dpi 300X300 dpi Modem speed 2400 33 600 BPS maximum V34 half duplex 7200 14 400 BPS V 17 2400 4800 BPS V 27 7200 9600 BPS V 29 Error correcting ITU T 30 Speed dial Maximum of 99 Based on 10 digit phone numb
118. nding pin inside the Controller card MFP og cable If there is not continuity call the next level of service Try a different toner cartridge and PC kit If those fail replace the LVPS HVPS Black page Note Incorrect laser exposure or incorrect charging of the photoconductor causes an all black page Always verify the same results from a different print cartridge assembly and developer before proceeding FRU Action Toner electrodes not a FRU Check the electrodes below the print cartridge assembly for contamination or damage Correct as necessary Check continuity between the cable connections on the contact tips below the print cartridge assembly If continuity fails call the next level of service With the MFP off disconnect the LVPS HVPS cable from J22 on the controller card Turn the MFP on and verify 24 V dc on pins 8 and 9 of the cable Verify ground on pins 7 12 and 14 LVPS HVPS board If the voltage is incorrect replace LVPS HVPS board Controller card e If voltage is correct and the toner electrodes are good replace the controller card CIS If the MFP prints a black page when copying a page but prints a job from the host PC properly see Flatbed service check on page 2 24 Diagnostic information 2 35 7011 2xx Heavy background Poor development or poorly charged toner particles cause excessive background This is more noticeable as the toner cartridge nears end of life
119. niteltu siten ett k ytt j ei altistu luokan m rityksi voimakkaammalle s teilylle kirjoittimen normaalin toiminnan k ytt j n tekemien huoltotoimien tai muiden huoltotoimien yhteydess VARO Avattaessa ja suojalukitus ohitettaessa olet alttiina n kym tt m lle lasers teilylle l katso s teeseen VARNING Osynlig laserstr lning n r denna del r ppnad och sp rren r urkopplad Betrakta ej str len Laser notis Denna skrivare r i USA certifierad att motsvara kraven i DHHS 21 CFR underparagraf J f r laserprodukter av Klass 1 andra l nder uppfyller skrivaren kraven f r laserprodukter av Klass enligt kraven i IEC 60825 1 Laserprodukter i Klass anses ej h lsov dliga Skrivaren har en inbyggd laser av Klass Illb 3b som best r av en laserenhet av gallium arsenid p 5 milliwatt som arbetar i v gl ngdsomr det 770 795 nanometer Lasersystemet och skrivaren r utformade s att det aldrig finns risk f r att n gon person uts tts f r laserstr lning ver Klass l niv vid normal anv ndning underh ll som utf rs av anv ndaren eller annan f reskriven service tg rd Laser melding Skriveren er godkjent i USA etter kravene i DHHS 21 CFR underkapittel J for klasse 1 laserprodukter og er i andre land godkjent som et Klasse l laserprodukt i samsvar med kravene i IEC 60825 1 Klasse I laserprodukter er ikke betrakte som farlige Skriveren inneholder internt en klasse IIIb 3b laser
120. nual Y v feeder Toner and photoconductor Toner cartridge yield 1 500 pages X 20X starter toner cartridge 2 500 pages X 20X toner cartridge PC kit yield 25 000 pages Photoconductor yield based on approximately 5 coverage of pages General information 1 3 7011 2xx Types of print media Ensure trays are properly loaded Never mix media types within a tray Source Sizes Types Weight Input capacity sheets Tray 1 A49 A5 JIS B5 Plain paper 60 90 g m 250 paper letter legal transparencies paper 16 24 lb 50 labels 250 sheet tray executive folio labelsa 50 transparencies statement Manual feeder A49 A5 JIS B5 Plain paper 60 163 g m 1 sheet letter legal transparencies paper 16 43 Ib executive folio labels card stock statement 7 9 10 DL C5 B5 other Envelopes 2Dual web integrated or vinyl labels are not supported bCard stock up to 90 Index Short grain is recommended Maximum and minimum sizes for other envelopes are 98 4 x 162 mm to 176 x 250 mm 3 87 x 6 38 in to 6 93 x 9 84 in d The paper size must be set to A4 in the Size Type menu item and on the driver to avoid jams Media weights Heavy De Normal Vv Light Y Media textures Rough Vv Normal Y Smooth Vv 1 4 Service Manual Scanner specifications General Resolution e Optical 1200 dpi Enha
121. o to Format Fax Storage on page 3 34 If the issue is not fixed replace the controller board Go to Controller board removal on page 4 16 2 10 Service Manual 7011 2xx Error Description Action 847 02 Fax Storage The devices flash partition is invalid or unavailable Go to Format Fax Storage on page 3 34 If the issue is not fixed replace the controller board Go to Controller board removal on page 4 16 848 01 Modem Config ID Mismatch A device has a modem installed but its Configuration ID indicates that a modem shouldn t be present Engine software service errors 902 xx Engine software error 903 xx Paperport link driver error 904 xx Interface violation by RIP 905 xx Interface violation by paperport device 906 xx RIP interface drive error Unrecoverable engine software error Rest the MFP POR If the problem reoccurs replace the controller board See Controller card service check on page 2 25 DC pick motor errors 910 xx DC pick motor stall 911 xx DC pick motor excessive PWM 912 xx DC pick motor below speed 913 xx DC pick motor over speed 914 00 DC pick motor error 914 01 Lost encoder feedback Verify the motor is properly connected to the controller card Transfer service errors 917 xx Transfer service error Replace the transfer roll See Transfer roll service check on page 2 4
122. ococococococcocococcococcococcccocc y 1 1 DIMENSIONS Lon Pn EEN hme A ee SESE de a Gee rode Semmes 1 1 Weights ee ee eee ai eer AA RA A re ee RA 1 1 MEMO ise ister is A tee eK Sede A 1 1 Printspeed eee re te ARA ree ee ee ee eT ere re re ee 1 2 PrintresQlWON ais isso testi ise HERE STEE teed ake See Saw baie wib 1 2 Connectivity and compatibility lt lt lt na ne RO RR A A ena od 1 2 Supported external network connections coocoococococcoccocooccoy 1 2 LEE 1 2 Media trays and Supply Capacity rinosisrors naa wie ee AA A A 1 3 TYPES OF priht media ina EE son sem AAA AAA AA Ind kak be AAA 1 4 Scanner Specuicauons sci cake risa a viene ve Seeman ee dree dk Beato 1 5 Fax Specifications X204 Only ir cir ba manah ba sea ban aib da ea dak SE E ena EEN be 1 6 Tips on preventing JAWS wis cdi EELER Rn Lea aR aa 1 6 TONG csi SA A A Scab EE 1 7 Poo Meee ee re er ee eee er eee ee RR FA RA A E 1 8 Diagnostic information io 2 1 DATE ane toke ena iba AAA AAA bi Ren AAA ee 2 1 Power On Reset POR seguence enke AER miami edge aan aaa maha Maan babakan RR 2 1 Symplom tables Mo ic erate aa ana ta aa A A A ewe Poe ee ke ee eis ed hme 2 2 POST symptom table e RE A A A bala A EELER AE ENER 2 2 POST symptom table 2 c0d eecsacdaregenredwerdeaeindars ecner Erd 2 2 OT EE 2 2 Understand the operator panel cc ccccoc coco cooococccocoocoroccocom c 2 5 MFP MENUS oo o oo oo itama AAA wi hh A
123. odulation Send setting s schemes e Adjust the Transmit Level e Check line quality 885 Failure to transmit training successfully e Select a lower Max Speed under Fax in V17terminal modulation scheme Send setting s e Adjust the Transmit Level e Check line quality 886 Failure to transmit training successfully e Select a lower Max Speed under Fax in V29 terminal modulation scheme Send setting s e Adjust the Transmit Level e Check line quality 887 Failure to transmit training successfully e Select a lower Max Speed under Fax in V27 terminal modulation scheme Send setting s e Adjust the Transmit Level e Check line quality 888 Failure to transmit training successfully e Adjust Transmit Level at 2400 bps in V27 terminal modulation e Check line quality scheme 889 Failed to connect at the minimum e Adjust Transmit Level speed supported by the MFP e Incompatible connection 88A Failed to connect using V 34 e Check line quality modulation scheme e Adjust to a lower modulation scheme e Adjust Transmit Level Receive Threshold values 901 No fax tones detected from remote e Verify destination phone number end e Verify that the remote fax is authorized to receive faxes 902 No dial tone detected e Check by enabling Behind a PABX setting e Check phone line e Check MFD modem hardware 903 Busy tone detected Check with remote end if successive attempts fail 904 Har
124. olenoid and clutch are functioning when an attempt is made to feed the paper Make sure the rubber tires are installed and clean Replace if necessary Check the rear guide in the paper tray for proper adjustment Paper tray Diagnostic information 2 33 7011 2xx Paper occasionally picks or picks multiple sheets at once FRU Action Tray 1 Check tray for paper catch points If the sheet being fed stops momentarily the ACM applies additional vertical force causing additional sheets to feed Do not mix paper types Paper pick tires Check the tires in the ACM assembly for signs of wear or damage Replace the tires as necessary Manual feed clutch CBM ACM clutch complete bill of material CBM Open the left cover and observe the solenoid and clutch actions at the ACM and manual feed shafts as a print job is attempted Replace the faulty part Controller card Disconnect the solenoid cable at J101 on the controller card Measure the resistance across cable pins 1 and 2 and then pins 3 and 4 e The resistance should be 180 210 ohms e If itis not call the next level of service e If the resistance is 180 210 ohms check the controller card See Controller card service check on page 2 25 for more information Replace controller card as necessary Paper trees wrinkles stacks poorly or curls FRU Action Fuser This problem is most
125. onentes espec ficos El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas e La informaci n sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento e Existe mayor riesgo de descarga el ctrica y de da os personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias PRECAUCION este simbolo indica que el voltaje de la parte del equipo con la que esta trabajando es peligroso Antes de empezar desenchufe el equipo o tenga cuidado si para trabajar con l debe conectarlo Informa es de Seguran a e A seguran a deste produto baseia se em testes e aprova es do modelo original e de componentes espec ficos O fabricante n o respons vel pela segunran a no caso de uso de pe as de substitui o n o autorizadas e As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas e Risco de choques el ctricos e ferimentos graves durante a desmontagem e manuten o deste produto Os profissionais destes servi os devem estar avisados deste facto e tomar os cuidados necess rios CUIDADO Quando vir este s mbolo existe a poss vel presenca de uma potencial tens o perigosa na zona do produto em que est a trabalhar Antes de comecar desligue o p
126. ont cover assembly 2 2 2 e eee eee eee ee eee eee eee eee 7 3 Scanner front cover 2 2 0 eee eee ee eee ee ee eee eee eee 7 5 Left flatbed cover 2 2 eee eee eee ee eee ee 7 7 Right flatbed cover 22 eee eer eee eee eee 7 5 Front access cover latch CBM 7 11 ADF assembly 7 5 ADF cable 77 Operator panel cable een ee ee eee eee eee 7 7 Cam follower 2 2 eee eee eee ne ee eee ee eee eee 7 3 Card X203 controller 2 2 2 eee eee eee eee eee eee ee 7 9 Card X204 controller 2 2 2 e eee eee ee eee ee eee ee 7 9 Flatbed assembly eee eee 7 5 ADF separator roll assembly eee eee eee eee 7 7 ADF separator pad 522500022nnn ee eee eee eee 27 Main tray 2 22 rrn 7 3 Front access door strap 2 2 0 eee reer eee eee eee eee eee eee eee 7 3 Cable kit LVPS cable nn 7 9 Flatbed cover w o ADF 9 22 77 Paper feed rubber tires 2 2 eee eee eee rr nnn 7 11 Door fuser idle gear link CBM HH 7 11 Plastic snap rings n 7 11 I 6 Service Manual
127. or more information see Paperpath sensor service check on page 2 32 Paper jam messages Message Explanation 200 Paper Jam Remove Cartridge The input sensor under print cartridge is covered too long or is covered during POR or when START is pressed after clearing a different jam or problem The exit sensor could also be covered Remove the print cartridge and open the rear door to remove the media If the message is displayed after the paper is removed the MPF sensor or controller card might be faulty 201 Paper Jam Remove Cartridge Paper is jammed between the MFP input and exit sensor Remove the print cartridge to clear the paper path If the message is displayed after the paper is removed the input sensor or controller card might be faulty If there are excessive 201 02 paper jams replace the autocompensator clutch See Input roller clutch and lever removal autocompensator clutch on page 4 25 202 Paper Jam Open Rear Door The exit sensor is either covered during POR or covered too long Open the rear door to access the jam area If the message is displayed after the paper is removed the exit sensor or controller card might be faulty Ensure that the rear door to the printer is properly closed 241 Paper Jam Check Tray 1 Paper is jammed between Tray 1 and the input sensor 242 Paper Jam Check Tray 2 Tray 2 pass thru sensor is covered during warm up Try opening Tray 2 If the tray
128. ore information Verify discontinuity between pins 2 and 3 whether the door is open or closed Replace the cover interlock switch if faulty Dead machine service check CAUTIONCheck the AC line voltage The voltage should be within the following limits AN e 100 V ac volts alternating current 127 V ac for the 110 V MFP e 200 V ac 240 V ac for the 220 MER FRU Action Unplug the MFP and check the fuses on the LVPS HVPS board for continuity e If open replace the LVPS HVPS board If fuse opens again see LVPS HVPS service check on page 2 28 for more information LVPS HVPS e If not open unplug the cables at CN102 and CN201 fuser and controller card respectively Plug LVPS HVPS board to source and turn switch on Verify 24 V dc on pins 8 and 9 at connector CN201 Verify line voltage 110 or 220 V ac across pins 1 and 2 of CN102 e If either voltage is not correct replace the LVPS HVPS board e If both voltages are correct check the controller card See Controller card service check on page 2 25 for more information Verify grounds 2 26 Service Manual 7011 2xx Fuser service check When toner is partially fused to the paper it is usually caused by low fuser temperature Note Improper fusing can result from incorrect media setting s in the driver or on the MFP Check those setting s before servicing the fuser Note Make sure the correct voltage fuser is being
129. ort Network Ports Network Menu USB Menu Messages and error codes Service error codes 7011 2xx Service error codes are generally non recoverable except in an intermittent condition when you can POR the MFP to temporarily recover from the error condition Error Description Action 8XX Scanner service errors 840 01 The scanner is disabled and can t be used Enter the configuration menu and re enable the Scanner scanner module See 840 xx service check disabled on page 2 41 840 02 The scanner is disabled and can t be used This message is posted when the MFP PORs Scanner Enter the configuration menu and re enable the auto scanner module See 840 xx service check disabled on page 2 41 841 00 Image Pipeline Image pipeline ASIC See Flatbed service check on page 2 24 841 01 Service image processing unit AFE register mismatch 841 02 841 03 Service image processing unit SCNCHN DMA Service image processing unit new line too soon a interrupt 841 07 Service image processing unit tonal data overrun 841 09 Service image processing unit image processing too slow 841 96 System time out SIZAR out of band interrupt 841 97 Service image processing unit output data uncollected 841 98 Service image processing unit SCNCHN DMA underrun 841 99 Service image processing unit interrupt handler delayed crash 842 Scanner Failure Communicatio
130. pened replace the card Ensure the switch is off and plug the power cord into the card Turn the switch on CAUTIONThe card has several points where AC voltage is exposed Carefully verify the AC voltage between pins 1 and 2 matches the power cable wall voltage e If voltage is incorrect replace the card assembly e Verify 24 V dc from pins 8 and 9 at CN201 e If voltage is incorrect replace the card assembly HVPS portion of board Problems with the HVPS are exhibited in the print quality See Print quality service checks on page 2 35 for more information 2 28 Service Manual Main motor service check 7011 2xx Main motor cable LVPS HVPS Controller card FRU Action Verify 24 V dc at J19 pins 8 and 9 and 5 V dc at pin 6 controller card Verify ground at pins 4 and 5 for both the card and cable e If these voltages are correct check the main motor cable for continuity Remove rear cover to access connector on motor If continuity exists on each wire call next level of service If continuity does not exist on one or more of the wires replace the motor cable e If these voltages are not correct see the LVPS HVPS service check on page 2 28 or replace the controller card Note The main motor is not a service part Modem service check FRU Action Controller card Modem Ensure the phone line is properly connected to the top RJ 11 jack of the mo
131. rce is selected that contains envelopes an envelope test pattern is printed If Continuous is selected the test pattern is printed only on the first envelope Note The Print Test Page always prints on one side of the paper regardless of the duplex setting 4 Press Back 5 to return to PRINT TESTS Print quality test pages Prt Quality Pgs The print quality test consists of 4 pages Pages one and two contain a mixture of graphics and text The remainder of the pages contain only graphics The test prints on the media in tray 1 This test may be printed from either Configuration Menu or the Diagnostics Menu To run the print quality pages from the Diagnostics Menu 1 Select PRINT TESTS and press Select 2 Select Print Quality Pgs and press Select The message Printing Quality Test Pages is displayed Note Once the test is started it cannot be canceled When the test pages print the printer returns to the original screen Hardware Tests Panel Test This test verifies the operator panel LCD function To run the Panel Test 1 Select Hardware Tests from Diag Menu and press Select y 2 Select Panel Test and press Select y The Panel Test continually executes Press Stop IM to cancel the test Button Test This test verifies the operator panel button function Diagnostic aids 3 5 7011 2xx To run the Button Test 1 Sel
132. rinkled or bent See Paper trees wrinkles stacks poorly or curls on page 2 34 Top cover will not close See Controller card service check on page 2 25 Operator panel button does not respond See Operator panel service check on page 2 31 or Controller card service check on page 2 25 Operator panel light does not light or is very dim See Controller card service check on page 2 25 Fan noisy or not working See Cooling fan service check on page 2 24 Dead machine no power See Dead machine service check on page 2 26 Paper does not feed into the ADF See ADF service check on page 2 23 MFP produces a black page when copying a document See Flatbed service check on page 2 24 Paper jams in ADF See ADF service check on page 2 23 Frequent 202 01 paper jams Check the fuser for a stuck fuser exit flag If the flag is damaged replace the fuser See Fuser removal on page 4 21 Device does not power up after flashing firmware Do not power the device down It will automatically reboot Power the device down wait a few minutes and reboot Device does not show it s status on the operator panel when the firmware is being flashed Make sure the device is in Ready mode before flashing the firmware Images appear distorted or elongated when scanned from the ADF Use the flatbed to scan
133. roduto da tomada el ctrica ou seja cuidadoso caso o produto tenha de estar ligado corrente el ctrica para realizar a tarefa necess ria Xiv Service Manual Informaci de Seguretat 7011 2xx e La seguretat d aquest producte es basa en l avaluaci i aprovaci del disseny original i els components especifics El fabricant no es fa responsable de les questions de seguretat si s utilitzen peces de recanvi no autoritzades e La informaci pel manteniment d aquest producte est orientada exclusivament a professionals i no esta destinada a ning que no ho sigui e Elrisc de xoc electric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El personal profess les mesures convenients ional ha d estar ne assabentat i prendre PRECAUCI aquest simbol indica que el voltatge de la part de l equip amb la qual esteu treballant s perill s Abans de comen ar desendolleu l equip o extremeu les precaucions si per treballar amb l equip l heu de connectar GE e E PAAY 38 1784359 Ws ISA BAS 97 E als a a id aid SUE MSS GAN ea ens Ss EE e EE ARM El HO Se H MATL A Qs A A ALC TO LA E LD L of T KH de E AMT Ss SF BIN E Mn SS dg WEI Pe MAA Tate WATS saaa EE l a e eh Ae HAEA YHE AYE OA ee SA E Ta 18 SA YAA SPEAR BE ke EP m DEN A ARM E dik TR EU msn mt ARIE AN cht 1
134. ry default 0 AAA AER 3 15 Energy CONSOIVO mata na ka FR ARO RE RR R A RRA RE 3 16 Folmat keete ere Arba be nona daba 3 16 AD Edge Erage TEE ARA A OREN OA 3 16 FREdE Erase camarada an won koma ii a ne 3 16 Scanner Manual Registration isss sts nasan a ras 3 17 Disable EE EE 3 18 Font SHARPENING Lakon ted Ber asda taeda Rad AR AA RARAS Ran 3 18 Reduced Curl sra aa na ban aa die a ald ial ee wa pm kl ah Gb abal REES elem RER 3 18 USS Speed EE tered AAA EE 3 18 Exit Config Menu momo E tan saan da al RRA ma aR ame A 3 18 SE Menu 654 2595 dian a a eg hed RA AAA a a AE 3 19 P E EE 3 19 EN WEE 3 19 Code REVISON AO WEE 3 19 MSDN A er ee ee ee ee AAA 3 19 EE 3 19 NVRAM WEEN 3 19 NPAP 2 nenen queen A 3 19 TOPI vecasadagtocsitet dies ies ORS CACM EA Aa daleedaegetesan 3 19 Paper ice sods cscs eee a Pan Ba A e BA AE Are 3 20 AVOIGING IAMS 000 nba ba AAA RARA A 3 20 200 201 paper AN 0nd AR a A A A AA ER gg 3 21 200 paper jam ecards 3 21 201 Paper aM oom sings SiGe AAA IIA 3 22 202 Bape IAM PA 5454 SERS SASL SELES ARES SA KAK PRE OGRE Dah dees 3 23 241 paper EE Add Reese tc Bel EN RERE ae adeeiadesiagaatagedecde 3 25 7011 2xx POW PAPSH IAM iii Seg cs by aided EE 3 26 290 294 PAPAN EE 3 28 Repair information MAA 4 1 Handling ESD sensitive parts vacia dada binaan am odes Pbb ee ead aa bana ha 4 1 Removal EIERE EE EEA REO eda ee 4 2 LEE IIED eds ae 4 2 Font cover emo si id dd id ii 4 2 Lett side cover removal Make AER rr rra di
135. s 1 Select Reports from the Config Menu and press Select 2 Select Menu setting s Page and press Select Event Log Lets the system support person print a limited set of the information contained in the Diagnostics Menu version of the printed Event Log For a sample of a printout see Event Log on page 3 10 The limited Configuration log and the full Diagnostics log printed versions show the same operator panel messages when they print and follow the same layout guidelines To print the event log 1 Select Reports from the Config Menu and press Select A1 2 Select Print Log and press Select to begin printing the log Panel Menus Lets the system support person enable or disable the operator panel menus Selecting On the default allows users to change values for the printer Off disables the users access to menus If a user presses Menu they receive a message that the panel menus are locked When set to Off this setting restricts all menu access even to menus or items set for PIN access However when set to On all PIN restrictions are in restored This menu item appears only when the PUL PASSWORD Environment variable is set to 0 Demo Mode Lets marketing personnel or merchandisers demonstrate the printer to potential customers by printing the demo page Selections include Deactivate default and Activate Select Deactivate to turn Demo
136. s A that secure the op panel to the flatbed 4 Lift the op panel up Repair information 4 33 7011 2xx 5 Remove the op panel cable B from the op panel 4 34 Service Manual 7011 2xx Paper exit guide assembly removal 1 Remove the rear cover See Rear cover removal on page 4 5 for more information 2 Remove the three screws A securing the exit guide gt 3 Remove the paper exit guide assembly Reinstallation note It may be necessary to rotate the gears to mesh with the fuser and drive gear Repair information 4 35 7011 2xx Printhead removal 1 Remove the top cover See Top cover removal on page 4 8 for more information 2 Remove the toroid from the group of cables at the top of the controller card 3 Unplug the printhead cables at locations J12 and J13 on the controller card and on the printhead 4 Remove three screws A that secure the printhead to the cross brace and lift the printhead out A Note Notice the alignment of the printhead at each screw before removing the screws Note Printer registration must be set after replacing the printhead See Registration on page 3 3 4 36 Service Manual 7011 2xx Transfer roll removal Note Handle the transfer roll as little as possible 1 Open the front access cover 2 Place a sheet of paper around the transfer roll to protect it 3 At the right side of the transfer roll squeeze the holder arms w
137. som best r av en gallium arsenlaserenhet som avgir str ling i b lgelengdeomr det 770 795 nanometer Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstr ling ut over klasse l niv under vanlig bruk vedlikehold som utf res av brukeren eller foreskrevne serviceoperasjoner Av s sobre el L ser Segons ha estat certificat als Estats Units aquesta impressora compleix els requisits de DHHS 21 CFR apartat J pels productes l ser de classe 1 i segons ha estat certificat en altres llocs s un producte l ser de classe que compleix els requisits d IEC 60825 1 Els productes laser de classe no es consideren perillosos Aquesta impressora cont un l ser de classe IIIb 3b d arseni r de gal li nominalment de 5 mil liwats i funciona a la regi de longitud d ona de 770 795 nan metres El sistema l ser i la impressora han sigut concebuts de manera que mai hi hagi exposici a la radiaci l ser per sobre d un nivell de classe durant una operaci normal durant les tasques de manteniment d usuari ni durant els serveis que satisfacin les condicions prescrites Notices and safety information X 7011 2xx LP IBA GOU Sk KBCADHHS 21 CFRY7F74775 J DI3R1 1 ORAR MA CH kt EREECHEN ZC EKXBDATEIT EC 8250245721205 ALOV YV WMECHSCEMEWSNTTOET FIFALOV VP WRE MERE RO EBA GHTWETF CO PUvy wb7FIAMb 3b OL P AAMELTIET CO LT KENTTO T9I5t JA FY OMRAC BH 53 7937 0700 MEME KETS LP TI
138. ss Select M to clear the message and continue printing The job may not print correctly e Program new firmware for the network interface e Turn the printer power off and then back on to reset the printer Diagnostic information 2 21 7011 2xx User status and attendance messages Continued User primary message Explanation 56 Standard USB Port Disabled This message may appear when data is sent to the printer across a USB port but the port is disabled Note Once the error is displayed the first time reporting of further errors is suppressed until the printer is reset or menus are entered The following actions can be taken e press Select M to clear the message Any data received on the USB port is discarded e press Menus to access the Busy Waiting Menu The following functions may be available Turn the printer power off and then back on to reset the printer Reset Active Bin Check Supply Levels Make sure the USB Buffer menu item is not set to Disabled press Menus Eto access the Administrative Menus select Network Ports USB Menu and USB Buffer 84 PC Kit Life Warning 84 Replace PC Kit Replace the PC kit to ensure print quality 88 Cartridge Low This warning is displayed when the cartridge is low Press Check to continue Scan job too long The scan job exceeds the maximum number of pages Break the scan job into multiple small jobs e Cancel the scan jo
139. t sensor during POST the MFP displays a paper jam message Make sure the flag is operating freely and is correctly installed Input sensor Make sure the input paper feed sensors are working Input sensor 1 under print cartridge assembly properly A stuck or incorrectly installed sensor and causes this error Input sensor 2 manual Paper picks during POST and or continuously FRU Action ACM auto comp mechanism or paper feed Check the ACM clutch for wear The solenoid clutch interacts with the clutch to control the motion of the Manual feed clutch pick tires If the ratchet teeth of the ACM clutch assembly are worn or broken the solenoid may not stop the ACM from rotating Replace the ACM clutch assembly if necessary Check the manual feed clutch for the same damage Paper picks but stops half way through the MFP FRU Action Input sensor 1 under print Make sure the input sensors are working properly EE Check for a broken or stuck flag on the input sensors Make sure the cables are seated on the controller card at J20 Tray 1 input and J18 manual input Check for less than 5 V dc on pin 1 at J20 Tray 1 input and pin 3 at J18 manual input sensor e If correct replace the input paper feed sensor e If these voltages are not correct replace the controller card Paper never picks FRU Action Paper feed pick tires Open the left cover and verify the s
140. table Symptom Action Front access cover will not close See Cover interlock switch service check on page 2 26 Fuser parts melted See Hot fuser service check on page 2 28 Toner not fused to the paper See Poor fusing of image on page 2 36 Blank page See Blank page on page 2 35 Black page See Black page on page 2 35 Heavy background See Heavy background on page 2 36 Light print See Light print on page 2 37 White or black lines or bands See White or black lines or bands on page 2 37 Toner on back of page See Toner on back of page on page 2 37 Paper jams See Paper feed service checks on page 2 33 2 2 Service Manual 7011 2xx Symptom Action Main motor noisy or does not move See Main motor service check on page 2 29 MFP emits a grinding noise and a 902 error results Check the cartridge and PC roll assembly for proper installation Re Paper never picks See Paper never picks on page 2 33 Paper feeds continuously See Paper picks during POST and or continuously on page 2 33 Skewed paper Printhead misalignment results in skewed horizontal lines but a consistent margin top to bottom of page Paper feed misalignment results in entire image rotated on the paper See Paper feed service checks on page 2 33 Paper w
141. they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel Install machine covers when you are not working on the machine and do not put unprotected ESD sensitive parts on a table If possible keep all ESD sensitive parts in a grounded metal cabinet case Be extra careful in working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Repair information 4 1 7011 2xx Removal procedures 1 Remove the toner cartridge and paper tray before removing other MFP parts The toner cartridge should be protected from light while out of the MFP We recommend disconnecting all external cables from the MFP to prevent damage during service Unless otherwise stated re install the parts in reverse order of removal When re installing a part held with several screws start all screws before final tightening Pe Covers Front cover removal 1 Open the front cover 2 Remove the screw securing the strap to the print engine frame 4 Force the left hinge out of its socket and relax it above the socket 5 Force the right hinge out of its socket and lift it above the socket 4 2 Service Manual 7011 2xx Warning Do not pull the fuser link out of the MFP any farther than when the door is fully open Otherwise the link e
142. ting s value pressing lt decreases the value and pressing p increases the value 3 Press y to accept the setting Reduced Curl Note This only apppears on devices with an instant on fuser USB Speed The USB Speed setting is used to set the throughput of the USB port on the MFP The setting s are Auto which is the default and Full Full forces the USB port to run at full speed Exit Config Menu With the Exit Config menu item displayed press Select y to exit the Configuration Menu The printer performs a power on reset and returns to normal mode 3 18 Service Manual 7011 2xx SE Menu Print SE Menus General Copyright Displays copyright information Optra Forms mode On or off Code Revision Info Network Code Level Displays network code level Network Compile Info Displays compile information Printer Code Level Displays printer code information Printer Compile Info Displays compile information History Print History Mark History History Mode MAC Set Card Speed LAA Keep Alive NVRAM Dump NVRAM Re init NVRAM NPAP Print Alerts TCP IP netstat r arp a Allow SNMP Set MTU Meditech Mode Raw LPR Mode Gather Debug Enable Debug Diagnostic aids 3 19 7011 2xx Paper jams Avoiding jams The following hints can help you avoid jams Use only recommended paper or specialty media For more information see the Card Stock amp Label Guide ava
143. to step 5 Diagnostic information 2 29 7011 2xx Step Questions actions Yes No Does the IP address displayed on the network setting s page match the IP address in the port of the drivers using the printer Go to step 10 Go to step 6 Does the LAN use DHCP Note A printer should use a static IP address on a network Go to step 7 Go to step 9 Are the first two segments if the IP address 169 254 Go to step 8 Go to step 9 POR the printer Is the problem resolved Problem resolved Go to step 10 Reset the address on the printer to match the IP address on the driver Did this resolve the issue Problem fixed Go to step 10 10 Have the network admin verify that the printer and PC s IP address have identical subnet addresses Are the subnet addresses the same Go to step 12 Go to step 11 11 Using the subnet address supplied by the network admin assign a unique IP address to the printer Note The printer IP address should match the IP address on the printer driver Did this fix the problem Problem resolved Go to step 12 12 Try using a different ethernet cable Did this remedy the situation Problem resolved Go to step 13 13 Have the network administrator check the network drop for activity Is the drop functioning properly Replace the controller board See Controller card removal
144. tting s information and debug information that will help second level support determine the cause of a failure To generate the fax error file perform the following steps 1 Ina Web browser type http MFP ip address se 2 The MFP s SE menu page will display Click the Dump Job History link The following displays Fax Job Log Wednesday 2006 02 08 11 25 Action Date Time Job Length Station Name Number Pages Status SCAN 1969 12 31 19 00 H OK SEND 2006 02 01 13 55 73 17 53 4029 2 CANCELED SEND 2006 02 01 13 56 74 17 53 4029 CANCELED Write down the type of connection the type of error and the job in which the error occurred In the Web browser address bar type http MFP ipaddress se Click Report a Fax Problem A The fax check list displays Fill in the requested information This is where you will type in the information you retrieved in step 3 Second level support can assist you if you have questions about the information requested on the page nS a Title Name of Tester Your Name Date of Event Date of Event mmidd yyyy Customer Customer Name Time of Event Time of Event hh mm A P M Job ID Job ID zung Describe the Physical Connection Type Description Channel Quality Analog CI VolP FolP 5 Clear Digital PAB OK Oso Some Noise O Very Noisy Note The fields requesting the code levels model number type of problem are auto filled If the information is not in the fields it can be retrieved from the SE
145. ve motor nn 7 9 Cable assembly misc toner sensor 2 2 eee rere eee eee eee 7 9 Miscellaneous cable assemblies eee eee ee eee eee 7 9 Paper exit guide assembly 22 tenet eee eee eee eee 7 11 Screws 2 2 eee en ee en ee eee eee eee ee eee 7 11 Front door amp ACM spring 22 22 220n 222002225 7 11 Transfer roll bearings gear spring 2 eee eee 7 11 Fuser assembly IDN 7 9 Fuser assembly 220 Ne 7 9 Power cord 6 foot straight Brazil 7 12 ASM pick arm 22222222222n22 2222 2222 2222 7 11 Print engine cable kit Laser diode cable Mirror motor cable motor cable 7 9 Operator panel assembly X203 2 2 ee eee eee eee eee ee 7 7 Operator panel assembly X204 nnn TT Card asm LVPSHVPS 220V ono 7 9 Card asm LVPSHVPS 110V nn 7 9 ADF top cover 2 2 2 een nner ee ee eee ee eee eee 77 ADF input tray assembly n 7 5 Top cover 2 22 e eee enn en eee ee eee eee eee 7 3 Left cover 2 2 eee ee eee eee eee ee eee eee eee 7 3 Right cover 2 2 eee en nnn ne eee eee eee ee 7 3 Rear cover assembly 2 2 er een eee eee 7 3 Fr
146. ve the ADF separator roll assembly if needed 3 Cllose the ADF cover 4 Open the flatbed cover and remove any jammed pages from the underside of the ADF 5 Press y 3 28 Service Manual 7011 2xx 4 Repair information Warning Read the following before handling electronic parts Handling ESD sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge ESD To prevent damage to ESD sensitive parts follow the instructions below in addition to all the usual precautions such as turning off power before removing logic cards Keep the ESD sensitive part in its original shipping container a special ESD bag until you are ready to install the part into the MFP Make the least possible movements with your body to prevent an increase of static electricity from clothing fibers carpets and furniture Put the ESD wrist strap on your wrist Connect the wrist band to the system ground point This discharges any static electricity in your body to the MFP Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not place the ESD sensitive part on the MFP cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and metal tables are electrical grounds They increase the risk of damage because
147. ve the toner cartridge and gently shake it from side to side to redistribute the toner e Replace the toner cartridge 2 38 Service Manual 7011 2xx Problem Action The Toner Low message is e Remove the toner cartridge and gently shake it from side to side displayed to redistribute the toner 6K cartridge only e Replace the toner cartridge Solid black areas on e Choose a different fill pattern in your software program transparencies or white streaks e Try a different type of paper Paper designed for copiers gives the on paper best quality Remove the toner cartridge and gently shake it from side to side to redistribute the toner e Replace the toner cartridge Faint images or repetitive spots e Select a different media type or form type setting from your MFP appear on the page driver e Try a different type of paper Paper designed for copiers gives the best quality Replace the toner cartridge Groups of black spots appear in e Toner cartridge may be damaged Replace the toner cartridge graysacle images Pages are blank e The print cartridge may be out of toner or defective Replace the cartridge e You may have a software error Try turning the MFP off and back on e Check the printhead See Paper feed service checks on page 2 33 for more information The MEP is on but nothing prints e Make sure the toner cartridge assembly is installed properly e Is the MFP processing a sca
148. ved E SE BA ba Ah 4 4 Reareover TEME acacia SESE AE E EE EE 4 5 Right side cover removal e oo momo Woo eee ke E AA 4 7 TOP COVEN EE 4 8 Flatbed front cover removal 2casccckene doce ERR rr A 4 9 Let and tight Tlatbed Covor removals 202 dic addin denah geen do ake au gene nii 4 10 Card Gage femoval os gef SE re ieee ted ka Ga ais Sepa Samara 4 11 Controller card removal can ira vides Make aa ui cei EE 4 13 Cover Open Sensor removal si ia ban A ab aon A a a pAr ik Ud 4 16 Developer drive coupling assembly removal ooo coccncccco 4 17 Exit sensor removal On the Tuser eu STEE a A AR EELER NEEN ae 4 18 Fan removal eg om tien hawt ace baka a A A Jamin Ga aie dod Gow We bia ae Bima 4 19 Faxmodem removal a nissan ci pore ARA A AA RAR SR 4 20 Feed rollers autocompensator tires removal cocoococcococcoccocococococ 4 21 Euser removal ua na naa mana aan aa GA alga HUBER ara AR Seen RER A Acar ana 4 21 Fuser idle gear links removal aici SEA EEN ewe eto ade sea kon EIERE eae la 4 23 Fuser power cable removal ois cae AA damon aa ea ea ER EE 4 24 Input roller clutch and lever removal autocompensator clutch o ooooooo 4 25 INPUT sensor TOM OA nie a e be bane ead eee eee EC KE did 4 26 Input sensor 2 manual feed removal ccoocococococococococcocccoccococococccc m 4 27 LVPS HVPS card assembly removal ccococcoocom ocorWoocoWocoXWocooomececoc c 4 28 LVPS HVPS to controller card cable removal
149. x Flatbed front cover removal 1 Lift the flatbed assembly to the elevated postion 2 Place your fingers under the two tabs A on the flatbed front cover A 3 Disengage the tabs and pull the cover away from the MFP 4 Lift the cover up and away and remove it from the MFP Repair information 4 9 7011 2xx Left and right flatbed cover removals Note These steps are used for both the left and right flatbed covers 1 Lift the ADF to the upright position 2 Disengage the five tabs securing the cover to the flatbed Note The tabs are the same for both covers 4 10 Service Manual 7011 2xx 3 Lift the cover up and out 4 Remove the cover from the MFP Card cage removal 1 Remove right cover 2 Remove screw A securing the card cage to the frame Repair information 4 11 7011 2xx 3 Press in metal tab and remove card cage 4 12 Service Manual 7011 2xx Controller card removal Warning If you are replacing the operator panel and controller card do not replace them at the same time Replacing both parts at the same time will result in settings being lost 1 Replace the controller card first and POR the MFP to Ready 2 Replace the operator panel and POR the MFP to Ready Note Do not use a new controller card or operater panel for testing purposes Warning Always touch a ground before touching the card Warning Handle the card by the edges Note Use part number 40X5765 for the
150. x Unrecognizable network 976 xx Unrecoverable software error in network port 978 xx Bad checksum while programming network port 979 xx Flash parts failed while programing network port Call the next level of support Other errors 980 xx Engine experiencing unreliable communication with the Call the next level of support specified device 981 xx Engine protocol violation detected by the specified device 982 xx Communications error detected by the specified device 983 xx Invalid command received by the specified device 984 xx Invalid command parameter received by the specidied Call the next level of support device 990 xx An eguipment check condition has occurred in the specified device but the device is unable to identify the exact component failure 991 xx The specified device has detected an eguipment check in its system card Diagnostic information 2 13 7011 2xx Fax error codes Fax error log codes Error code Description Action 000 No error occurred during fax No action needed transmission 200 Error occurred when transmitting e Check line quality training e Select a lower Max Speed e value under Fax Send setting s e Adjust the transmit level 3XX Error occurred when receiving image e Check line quality data e Adjust Receive Threshold e Select a lower Max Speed value under Fax Receive setting s
151. xtension may dislodge the cartridge coupler 6 Carefully lift the cover free from the printer base frame 7 Use your left hand to hold the fuser link A at the cover joint while rotating the right side of the cover slightly away from the MFP to disengage the link 8 Remove the front cover Repair information 4 3 7011 2xx Left side cover removal 1 Remove the two screws A securing the left cover to the MFP frame A 2 Pry the front of the cover away from the frame and pull outward to disengage the cover from the frame 3 Remove the cover from the MFP 4 4 Service Manual 7011 2xx Rear cover removal 1 Remove the four screws A which secure the rear cover to the printer engine frame 2 Open the fuser acces door Repair information 4 5 7011 2xx 3 Pull the rear cover up and out to disengage it from the frame 4 Remove cover 4 6 Service Manual 7011 2xx Right side cover removal 1 Remove the two screws A securing the right cover to the MFP frame 3 Remove the cover from the MFP Repair information 4 7 7011 2xx Top cover removal 1 Remove the flatbed assembly See Flatbed removal on page 4 45 2 Remove the cam follower 3 Remove four screws A that secure the top cover to the printer frame A 4 Remove two screws B at the front of the top cover just behind the access door 5 Lift and remove the top cover 4 8 Service Manual 7011 2x
152. ys below it Tray x Tray 1 Note This message displays when refilling the trays during a job Before filling tray a tray take the printer offline by pressing Stop gg and wait for pages to stop feeding into the output bin The following actions can be taken e Insert the requested tray e Cancel the current job No Analog Phone Line An analog line is not detected as being plugged into the modem If the device is in Analog mode this has a source of Fax Memory Full cannot send faxes After a start there is no memory to do the fax job Attempted fax is canceled Fax Station Name not set up Setup fax name See the user guide for more information Fax Station number not set up Setup fax number See the user guide for more information Insert Duplex Page in Tray lt x gt Reload printed page in tray lt x gt Cancel Job appears if the job can be canceled Install Tray lt x gt or Cancel job Printer detects that tray lt x gt is missing where x is 1 or 2 This message appears if the job was begun but the paper has not yet been retrieved The tray is no longer detected Replace the indicated tray Load lt source gt lt custom string gt Printer does not detect media meeting the description lt custom string gt in lt source gt where lt source gt is Tray 1 Multi Page Feeder MP feeder or Envelope Feeder e Load the input source with the correct type and size media e Cancel t

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