Amber Service manual
Contents
1. Use Current Use Factory 3 4 Service Manual 4413 XXX 4 Repair information This chapter explains how to make adjustments to the printer and how to remove defective parts Note Read the following before handling electronic parts Handling ESD sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge ESD To prevent damage to ESD sensitive parts follow the instructions below in addition to all the usual precautions such as turning off power before removing logic boards Keep the ESD sensitive part in its original shipping container a special ESD bag until you are ready to install the part into the machine Make the least possible movements with your body to prevent an increase of static electricity from clothing fibers carpets and furniture Putthe ESD wrist strap on your wrist Connect the wrist band to the system ground point This discharges any static electricity in your body to the machine Hold the ESD sensitive part by its edge do not touch its pins If you are removing a pluggable module use the correct tool Do not place the ESD sensitive part on the machine cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and metal tables are electrical grounds They increase the risk of damage because they make a discharge path from your body through the2. 4 21 Paper feed motor assembly with gears removal 4 23 Carrier transport motor removal 4 24 Handset and cradle removal asma sotana rana 4 24 Connector locations 5 1 SS MD Aci ia 5 1 Preventive maintenance 6 1 Lubrication specificationS 42 6 1 Parts Catalog Ru didi DESDE ccd ads E ec 7 1 How t use this parts catalog sace menda eme mx 7 1 o 68 4 l 1 iv Service Manual 4413 XXX Safety information The safety of this product is based on testing and approvals of the original design and specific components The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product Professional service personnel should understand this and take necessary precautions CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task Consignes de s curit La s curit de ce produit repose sur des tests et de
3. CIS assembly service check on page 2 8 not turn on 2 2 Service Manual 4413 XXX Symptom tables Locate the symptom in the following tables and take the appropriate action Carrier transport problems Symptom Action No carrier movement Slow carrier movement Carrier stops Carrier slams side frame Go to the Carrier transport service check on page 2 6 Maintenance station problems Symptom Action Maintenance station Fails to cap the printheads Fails to clean the printheads Go to the Maintenance station service check on page 2 10 Control panel problems Symptom Action Buttons do not work LCD does not display Check control panel cable connection at CN5 on the system board Run the Power On Self Test POST sequence on page 2 1 If the LCD or buttons fail check connection CN5 If the problem remains replace the control panel assembly Go to the Control panel assembly removal on page 4 13 If the problem still exists replace the System board Go to the System board removal on page 4 19 Diagnostic information 2 3 4413 XXX Symptom Action Document scan sensor does not detect document Check control panel cable connector CN5 on the system board If okay go to the Scanner motor with gear assembly service check on page 2 9 If the scanner motor is working correctly replac
4. 4413 K01 4413 K03 4413 AK1 DBCS 4413 AK3 DBCS No handset Handset 4250 4270 General information 1 1 4413 XXX Specifications Print engine Technology Thermal Inkjet 2 pin and printhead swapping type Speed Color 10 ppm at Draft Mode Mono 17 ppm at Draft Mode Resolution Color Mono Quick Print 300 x 600 dpi Normal 600 x 600 dpi Better 1200 x 1200 dpi Best 4800 x 1200 for photo paper Best 2400 x 1200 for other paper Printing Width 203 mm Feeding Method Automatic 100 sheets of 20 Ib cut sheets Max 10 mm Manual Tray No Emulation Host Based Printing GDI Printer Driver Windows 98 ME Windows 2000 Windows XP Interface USB Interface Printhead Babbage Mono Standard Birch Color Printhead 208 nozzles 192 nozzles Ink Type Pigment Dye Ink Color Black Color Ink Yield About 600 sheets About 450 sheets 1 2 Service Manual 4413 XXX Facsimile General Scan Method CIS Scan Width Maximum 216 mm Minimum 76 2 mm Feeding Method Sheet Feed ADF 30 sheets of 20 Ib Guide Document Input Guide Stacker Document Output Stacker Paper Stacker Paper Tray Bin Type without Manual Tray Modem Speed 33 6 Kbps LCD 2 lines of 16 characters each Scanning Resolution Optical Resolution 600 dpi H x 1200 960
5. Door Sensor S2 EOF O Fire shield Connector locations 5 1 4413 XXX 5 2 Service Manual 4413 XXX 6 Preventive maintenance This chapter contains the lubrication specifications Follow these recommendations to prevent problems and maintain optimum performance Lubrication specifications Lubricate only when parts replaced or as needed not on a scheduled basis Use grease P N 99A0394 to lubricate the following All gear mounting studs The left and right ends of the large feed roller at the side frames The carrier to carrier frame engagement The carrier guide rod and carrier guide rod bearings Preventive maintenance 6 1 4413 XXX 6 2 Service Manual 4413 XXX 7 Parts catalog How to use this parts catalog SIMILAR ASSEMBLIES If two assemblies contain a majority of identical parts they are shown on the same list Common parts are shown by one index number Parts peculiar to one or the other of the assemblies are listed separately and identified by description NS Not Shown in the Asm Index column indicates that the part is procurable
6. ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel Install machine covers when you are not working on the machine and do not put unprotected ESD sensitive parts on a table f possible keep all ESD sensitive parts in a grounded metal cabinet case Be extra careful in working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Repair information 4 1 4413 XXX Adjustments The user is directed in the Printer Control program to perform the bidirectional alignment adjustments after replacing a print cartridge Removal procedures The following procedures are arranged according to the name of the printer part discussed CAUTION Unplug the power cord before removing any parts Releasing plastic latches Many of the parts are held in place with plastic latches The latches break easily release them carefully To remove such parts press the hook end of the latch away from the part to which it is latched Never apply excessive force when releasing the hook 4 2 Service Manual 4413 XXX Removals General precautions on removals When you disassemble and reassemble components use extreme caution The close proximity of cables to moving parts makes proper routing a must If components are removed or replaced any cables disturbe
7. but is not pictured in the illustration Parts catalog 7 1 4413 XXX Assembly 1 Main assembly 7 2 Service Manual 4413 XXX Assembly 1 Main assembly xd Units Description 1 1 56P2521 1 Control cover K01 AK1 K03 AK3 English EMEA APG 1 56P2522 1 Control cover 01 1 03 Spanish 1 56P2523 1 Control cover K01 AK1 K03 AK3 French 1 56P2524 1 Control cover K01 AK1 K03 AK3 Brazil Portuguese 1 56P2525 1 Control cover K01 AK1 K03 AK3 German 1 56P2526 1 Control cover K01 AK1 K03 AK3 Dutch 1 56P2527 1 Control cover K01 AK1 K03 AK3 Italian 1 56P2529 1 Control cover K01 AK1 K03 AK3 Russian 1 56P2530 1 Control cover K01 AK1 K03 AK3 Polish 1 56P2531 1 Control cover K01 AK1 K03 AK3 S Chinese 1 56P2532 1 Control cover K01 AK1 K03 AK3 T Chinese 1 56P2533 1 Control cover K01 AK1 K03 AK3 Japanese 1 56P2534 1 Control cover K01 AK1 K03 AK3 Greek 2 56P2449 1 Panel control assembly K01 K03 2 56P2450 1 Panel control assembly AK1 AK3 3 56P2445 1 Cover top assembly K01 AK1 K03 AK3 4 56P2520 1 Phone handset cradle K03 AK3 Parts catalog 7 3 4413 XXX Assembly 2 Base unit 7 4 Service Manual 4413 XXX Assembly 2 Base unit Asm Part Index Number 2 1 13D0400 1 Power supply 120V K01 AK1 K03 AK3 1 13D0401 1 Power supply 220V K01 AK1 K03 AK3 1 1300402 1 Power supply 100V 50 60 Hz K01 AK1 K03 AK3 13D0403 1 Power supply 100V K01 AK1 K03 AK3 2 56P2452 1 Contact image se
8. feed motor and control panel 3 System Board If the symptom has not changed replace the System board Go to the System board removal on page 4 19 2 14 Service Manual 4413 XXX Print quality service check FRU Function Action Printhead Cartridge Be sure the machine contains good print cartridges Color Printhead Cartridge Cross Contamination Cross contamination of color inks results in incorrect colors printed as when green prints for yellow when yellow and blue are mixed in the printhead cartridge This problem resolves quickly as the printhead cartridge is used If cross contamination occurs check the following The maintenance station wiper for damage The printhead nozzle plate was resealed with tape Carrier Assembly Reseat the printhead cables in the system board and check the following parts for wear or damage Printhead Cartridge Latch Latch Spring Carrier System Board Carrier Assembly Print the self test page To enter the self test page press Options button until Maintenance is displayed Then press the button until Test Page is displayed Press the Select button to print the test page Look for a break in the diagonal line of the nozzle test pattern A broken line indicates one or more print nozzles are not working Run the test again to verify the failure Check the gold plated contacts on the end of the printhead carrie
9. slips Go to the Paper path service Paper does not feed correctly check on page 2 13 Paper feed problems Symptom Action Fails to pick paper Go to the Paper feed service Picks more than one sheet of check on page 2 11 paper Picks paper but fails to feed Paper jams Paper fails to exit Noisy paper feed Envelopes fail to feed Go to the Paper feed service check on page 2 11 Paper skews Go to the Paper path service check on page 2 13 Diagnostic information 2 5 4413 XXX Power problems Symptom Action No power in machine motors do Go to the Power service check not operate on page 2 14 Print quality problems Symptom Action Voids in characters Go to the Print quality service Light print check on page 2 15 Prints off the page Fuzzy print Carrier moves but no print Printhead dries prematurely Colors print incorrectly Vertical alignment off Ink smearing Go to the Paper feed service Vertical streaks on paper check on page 2 11 Print lines crowded Service checks Carrier transport service check FRU Action 1 System Board Carrier Transport Motor Check the carrier transport motor connector CN3 If connected check for approximately 30 volts on pins 1 and 3 or at the wire connections located on the rear of the carrier transport motor If voltage is incorrect replace
10. starts to rotate when the document detect sensor detects the leading edge of the document The roller feeds the first page of the document into the feeder The scan motor stops when the leading edge of the page actuates the document scan sensor The page is now in the scan position The drive feed roller assembly rubber pad prevents multiple sheets from being fed A spring provides force that the pad places on the document pages for proper separation The scan motor is turned on when the machine is ready to scan the document and drives the feed roller at a speed determined by the resolution selected The scan motor stops after a set period of time when the trailing edge of the page releases the document scan sensor If another page is detected as the trailing edge of the page releases the document scan sensor the next page feeds to the scan position The exit roller pushes the page out onto the document exit tray where it is stacked Diagnostic aids 3 1 4413 XXX Contact Image Sensor CIS The contact image sensor unit consist of LEDs rod lens array and photo sensor The LEDs illuminate the document to be scanned when the leading edge is detected by the document scan sensor The LEDs turn off when the document exits the scanner mechanism The LEDs illuminate the document to obtain an image from the document through the rod lens array where the image is translated into voltage levels Document sensors There are two documen
11. 0 dpi x 9600 Contrast Darkest Darken Normal Lighten Lightest Telephone Speed Dial 79 locations On Hook Dial Yes Last Number Redial Yes Auto Redial Yes Ringer Volume S W Option Setting 4 steps Tone Pulse Select S W Option Setting Report and Telephone Number Yes List List Self Test Yes Copy Multipage Copy Up to 99 pages Grayscale 256 levels Reduction and Enlargement 25 200 Reference is the top center of document General information 1 3 4413 XXX Telephone Answering Yes VF Extension Phone 1 jack extension phone transfer Others Sensors Paper Jam Clock Yes Scanner Compatibility TWAIN Technology Platen CIS Light Source for Color CIS RGB LEDs Line Order Control Power and size Power Source 100V 127V with 2 wire power cord fixed 100V 127V with 2 wire separate power cord Japan 220V 240V with 2 wire AC inlet separate power cord Energy Star Compliant with 1 watt regulation Dimensions 440 6 X 319 6 X 205 4 mm Weight Packed 15 3 lbs Packed Weight 1 4 Service Manual 4413 XXX Abbreviations AIO All In One ASF Auto Sheet Feed B M Bill of Material CIS Contact Image Sensor EOF End of Form ESD Electrostatic Discharge FPC Flat Printhead Cable FRU Field Replaceable Unit GDI Graphic Display Interface HVPS High Voltage Power Supply LCD Liquid Crystal Displ
12. RITTER AT ATE ASP a AED fei ES MIRA A RE PAST SE i MME en MEIN ERHEBEN R SEDI RU TEES E re MEHR A ARTE AAA TEA REPRE D e Wie SEA BIAS WHER TIER d ER HERBERT OL DE D B RAP ME BOREAS ISI Safety information ix 4413 XXX Preface This manual contains maintenance procedures for service personnel It is divided into the following chapters 1 General information contains a general description of the printer and the maintenance approach used to repair it Special tools and test equipment are listed in this chapter as well as general environmental and safety instructions 2 Diagnostic information contains an error indicator table symptom tables and service checks used to isolate failing field replaceable units FRUS 3 Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems 4 Repair information provides instructions for making printer adjustments and removing and installing FRUs 5 Connector locations uses illustrations to identify the connector locations and test points on the printer 6 Preventive maintenance contains the lubrication specifications and recommendations to prevent problems 7 Parts catal
13. SS Lexmark 4200 Series All In One 4413 XXX Service Manual e Table of Contents Start Diagnostics e Safety and Notices e Trademarks Index LEXMARK 4413 XXX Edition March 24 2006 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments may be addressed to Lexmark International Inc Department D22A 032 2 740 West New Circle Road Lexington Kentucky 40550 U S A or e mail at ServicelnfoAndTraining Lexmark com Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries Other trademarks are the
14. age 4 19 Carrier Transport Belt Idler Pulley Assembly Check for worn loose or broken parts Check for obstructions blocking carrier movement If pulley assembly is damaged replace Lubricate carrier to carrier frame engagement with grease P N 99A0394 Diagnostic information 2 7 4413 XXX FRU Action 6 Maintenance Station A problem with the maintenance station can cause carrier movement problems at the right margin Go to the Maintenance station removal on page 4 17 7 Access Door Sensor If the carrier does not move toward the cartridge load position when the access door is opened verify that power is on If the carrier still does not move replace the system board Go to the System board removal on page 4 19 CIS assembly service check The CIS lamp does not light when scanning is in process FRU Action 1 CIS Assembly If light does not come on during the scanning process check connector CN6 on the system board If the connection is okay replace the CIS assembly Go to the CIS Contact Image Sensor removal on page 4 10 If problem still persists replace the system board Go to the System board removal on page 4 19 2 8 Service Manual 4413 XXX Scanner motor with gear assembly service check Motor will not run FRU Action 1 Scanner Motor with Gear Check scanner motor for shorts Assembly Disconn
15. ay LVPS Low Voltage Power Supply OEM Original Equipment Manufacturer V ac Volts alternating current V dc Volts direct current ZIF Zero Insertion Force General information 1 5 4413 XXX 1 6 Service Manual 4413 XXX 2 Diagnostic information Start Power On Self Test POST sequence 5 6 1 Lexmark 4200 Series is displayed on the LCD 2 Power Fax Copy Scan and Auto Answer lights turn on 8 4 Carrier moves to the left and returns to the maintenance station Copy and Scan button lights turn on The paper feed motor runs then stops Enter Fax Number is displayed Date and Time display when POST is complete If your printer completes POST with errors go to the Symptom tables on page 2 3 Locate the symptom and take the indicated action If your printer does not complete POST locate the symptom in the following table and take the indicated action Diagnostic information 2 1 4413 XXX POST symptom table Symptom Action LCD or Control Panel buttons do not work and no motors run Go to the Power service check on page 2 14 If okay go to the Control panel problems on page 2 3 Paper feed gears do not turn Go to the Paper feed service check on page 2 11 Carrier does not move Go to the Carrier transport service check on page 2 6 Carrier slams Go to the Carrier transport service check on side frame page 2 6 CIS light does Go to the
16. ck 2 17 Fax telephone communication service check 2 18 Bidgnostie aids ss dise PIOS DE so 3 1 Theory of mechanism 2s2i ece m rh mene 3 1 Scanner MOCHARISH assis o de 3 1 Drive feed roller 3 1 Contact Image Sensor CIS 3 2 Document SensolS suns ra eR ware 3 2 4413 00X 2 2 42 4 4 1 Handling ESD sensilive parts RE RE 4 1 AQIUSIMENTS 2 bossa dos ds LESSA 4 2 Removal Procedures sa 4 2 Releasing 2 2 0506 4 2 REMOVA ew peak vem arena 4 3 General precautions on removals 4 3 CIS white roller assembly 4 4 Top cover assembly removal esses aa 4 5 Rollers drive feed roller assembly exit shaft removal 4 6 CIS Contact Image Sensor removal 4 10 Scanner motor with gear assembly removal 4 11 Control panel assembly removal 4 13 Pin engone ema al esos rara 4 16 Maintenance station removal 4 17 Carrier assembly with belt removal 4 18 System board rempbval a 4e ee 4 19 Exit rollers femoral rra 4 20 Large feed roller assembly with gear removal
17. cover assembly removal on page 4 5 2 Remove the print engine See Print engine removal on page 4 16 Remove carrier shaft Unplug paper feed motor from system board Remove large feed roller Remove the two screws A and remove the paper feed motor assembly 0 RO Repair information 4 23 4413 XXX Carrier transport motor removal 1 Remove the top cover assembly Go to the Top cover assembly removal on page 4 5 Remove the print engine See Print engine removal on page 4 16 Manually move the carrier to the center of the machine Press the idler pulley and remove the belt from the carrier transport pulley Disconnect carrier transport motor from the system board Remove the two screws A from the carrier transport motor and remove A Handset and cradle removal Lift machine Remove one screw located under the handset on the base Unplug handset cable Depress the two clips located on the handset cradle and remove 4 24 Service Manual 4413 XXX 5 Connector locations System board Units Description CN1 Scanner Motor with Gear Assembly CN2 USB CN3 Carrier Transport Motor CN4 Power Supply 5 Control Panel CN6 CIS CN7 Paper Feed Motor CN8 Carrier CN9 Carrier CN10 Speaker CN11 Handset and Cradle K03 AK3 CN12 Phone Receptacles K01 AK1 K03 AK3 S1 Access
18. d must be replaced as close as possible to their original positions Before removing any component from the machine note the cable routing When servicing the machine Check to verify that documents are not stored in memory Move the printer cartridge to far right to cap the nozzle Unplug the power cord Use a flat and clean surface Replace only with authorized components Do not force plastic material components Make sure all components are in their proper position Repair information 4 3 4413 XXX CIS white roller assembly removal 1 Open the control panel 2 Press the release arm A on the right end of the roller slightly inward and then rotate it until it reaches the slot Lift the roller out Note If the roller is dirty wipe it with a soft cloth dampened with water If the roller is heavily worn replace it 4 4 Service Manual 4413 XXX Top cover assembly removal 1 Open the control panel and open the print cartridge compartment cover Remove the white roller assembly 2 Remove paper support 3 Remove the eight screws A A 4 Remove the top cover Repair information 4 5 4413 XXX Rollers drive feed roller assembly exit shaft removal 1 Remove the top cover assembly See Top cover assembly removal on page 4 5 2 Remove paper support 3 Disconnect the CIS cable A from the system board 4 6 Service Manual 4413 XXX 4 Remove the screw B from
19. e the control panel assembly Go to the Control panel assembly removal on page 4 13 Printer communication problem Symptom Action Not able to print Self Test Page Check the USB cable and system board cable connections If okay replace system board Go to the System board removal on page 4 19 Phone handset cradle problem Symptom Action No dial tone Handset does not work Check all phone connections Be sure the main phone connection is connected to the printer Check pins 5 and 6 for approximately 3 volts on connector CN11 located on the System board If voltage is not correct replace the system board Go to the System board removal on page 4 19 If problem still exists replace the handset and cradle Go to Handset and cradle removal on page 4 24 2 4 Service Manual 4413 XXX Scanner problems Symptom Action Light does not turn on Go to the CIS assembly service check on page 2 8 Scanned images are faded or Go to the Scan copy quality colors are dull blurry or fuzzy service check on page 2 17 Images are slanted or crooked and the straight lines in the image appear to be jagged or uneven Blank copies Scanner motor does not run Go to the Scanner motor with Document sensor does not gear assembly service check on work page 2 9 Go to the Control panel problems on page 2 3 CIS white roller assembly
20. eck for approximately 4 ohms between pins 1 and 4 If the reading is incorrect replace the paper feed motor assembly with gears If the reading is correct check connector CN7 pins 1 2 3 4 for approximately 30 volts If the voltage is incorrect replace the system board Go to the System board removal on page 4 19 Diagnostic information 2 11 4413 XXX FRU Action 2 Paper Feed Motor noisy or chattering motor or a motor that fails to turn can be caused by An open or short in the motor An open or short in the motor driver on the System board A bind in the paper feed mechanism With the paper feed motor cable CN7 disconnected from the system board check for approximately 4 ohms between the following pins on the motor Pin 1 to Pin 4 If the readings are incorrect replace the paper feed motor assembly with gears Go to the Paper feed motor assembly with gears removal on page 4 23 Although the paper feeds in a forward direction only the paper feed motor turns in two directions If the paper feed motor turns in one direction only replace the system board Go to the System board removal on page 4 19 Binds in the paper feed motor or gear train can cause intermittent false paper jam errors Remove the paper feed motor and check the shaft for binds Also check for a loose or worn motor gear 3 Auto Sheet Feeder Assembly Check the pick roller for wear 4 End of Forms F
21. ect connector CN1 from the system board and check for approximately 6 ohms between the following pins on the motor connector CN1 1 and CN1 2 If the ohms reading is incorrect replace the scanner motor assembly If the motor does not come on during the scanning process check connector CN1 on the system board If the connection is okay check for voltage reading of approximately 30 volts at pins CN1 1 CN1 2 CN1 3 CN1 4 If voltage is correct replace the scanner motor with gear assembly Go to the Scanner motor with gear assembly removal on page 4 11 If voltage is incorrect replace the system board Go to the System board removal on page 4 19 2 Document Scanner Sensor To check the document scanner sensor insert a sheet of paper or press the sensor to see if the scanner motor is working Go to Control panel problems on page 2 3 Diagnostic information 2 9 4413 XXX Maintenance station service check The maintenance station has three functions 1 Wipes the printhead nozzles to clean them of dirt 2 Provides a place for printheads to fire all nozzles keeping them clear prior to printing 3 Seals the printhead when it is not being used to prevent the nozzles from drying FRU Action 1 Maintenance As the carrier moves to the right over the Station Assembly maintenance station a slot on the bottom of the carrier engages a tab on the sled of the maintenance station ca
22. feed roller assembly 3 1 7 6 ESD sensitive parts 4 1 F fax communication 2 18 L lubrication specifications 6 1 M main assembly 7 2 maintenance station 2 3 paper feed 2 11 2 16 paper path 2 13 parts catalog 7 1 plastic latches 4 2 POST 2 1 POST symptom table 2 2 power supply 2 14 preventive maintenance 6 1 print quality 2 6 R removal procedures 4 2 removals carrier assembly 4 18 carrier transport motor 4 24 CIS white roller assembly 4 4 contact image sensor 4 10 control panel 4 13 exit rollers 4 20 large feed roller 4 21 maintenance station 4 17 paper feed motor 4 23 print engine 4 16 rollers 4 6 scanner motor 4 11 system board 4 19 top cover assembly 4 4 4 5 repair information 4 1 5 safety information v scanner 2 5 scanner mechanism 3 1 scanner motor 2 9 service checks 2 6 carrier transport 2 6 CIS assembly 2 8 fax communication 2 18 maintenance station 2 10 paper feed 2 11 paper path 2 13 power 2 14 print quality 2 15 scan copy quality 2 17 scanner motor 2 9 telephone communication 2 18 set up options 3 3 Index l 1 4413 XXX specifications 1 2 facsimile 1 3 power and size 1 4 print engine 1 2 printhead 1 2 scanner 1 4 symptom tables 2 3 carrier transport problems 2 3 control panel problems 2 3 maintenance station problems 2 3 paper feed problems 2 5 phone handset cradle problem 2 4 POST 2 2 power problems 2 6 print quality problems 2 6 printer commun
23. hear the ring and a 0 5 second 1000 Hz calling tone from your machine a one second pause then the three second 2100 Hz fax response tone and a 1650 Hz 1850 Hz warbling handshaking tone from the called machine Check connector CN12 on the system board located behind the fire shield If problem still exists replace the system board Go to the System board removal on page 4 19 2 Cannot receive faxes Are TEL and LINE connections reversed Is a telephone on the same line off the hook Is the machine connected to the wrong telephone line Check for a damaged line cord to the machine Check telephone and line cord connections 2 18 Service Manual 4413 XXX 3 Diagnostic aids Theory of mechanism Scanner mechanism The scanner mechanism consists of components which feed scan and eject the documents that are to be copied or transmitted to a remote facsimile unit These components and their functions are explained below Drive feed roller assembly The drive feed roller assembly consisting of various rollers rubber pad and springs automatically separates and feeds the pages of a document over the scanning area and stacks them on the document exit tray Documents up to 15 pages can be placed in the drive feed roller assembly for scanning The leading edge of the document moves the document detect sensor lever when the operator slides the stack into the drive feed roller assembly The scan motor
24. ication problems 2 4 scanner problems 2 5 System board 5 1 T telephone communication 2 18 theory of mechanism contact image sensor 3 2 document sensors 3 2 drive feed roller assembly 3 1 scanner 3 1 Part Numbers 11B6073 7 5 11B6074 7 5 11B6076 7 5 11B6078 7 5 12G6968 7 7 13D0400 7 5 13D0401 7 5 13D0402 7 5 13D0403 7 5 14D0630 7 5 14D0632 7 5 56P1040 7 5 56P1168 7 7 56P2442 7 5 56P2443 7 5 2 Service Manual 56P2444 56P2445 56P2447 56P2448 56P2449 56P2450 56P2451 56P2452 56P2453 56P2454 56P2455 56P2520 56P2521 56P2522 56P2523 56P2524 56P2525 56P2526 56P2527 56P2529 56P2530 56P2531 56P2532 56P2533 de 7 3 7 1 7 7 7 3 7 3 159 1 5 7 5 7 4 7 9 7 3 7 3 7 3 7 3 7 3 7 3 7 3 7 3 7 3
25. is directed to perform the printhead alignment adjustments when replacing a printhead cartridge 2 16 Service Manual 4413 XXX Scan copy quality service check FRU Function Action Scanned images are faded or colors are dull blurry or fuzzy Images are slanted or crooked and the straight lines in the image appear to be jagged or uneven Check the lighter darker settings to see if it is correct From the control panel From the Scan amp Copy Control Program Check to see if there is any dust or debris on the glass lens of the CIS This may cause a poor image Blank copies If there are blank copies found make sure that the original document is facing down Check the print cartridges to see if they need to be cleaned or replaced Scanning error Ensure the USB cable is correctly installed Ensure the USB cable is proper for USB specification version 1 1 Start the system after TWAIN driver is reinstalled If error still occurs replace the system board Go to the System board removal on page 4 19 Diagnostic information 2 17 4413 XXX Fax telephone communication service check FRU Function Action 1 System Board Cannot make telephone connection to other fax No dial tone Verify correct dialing method tone or pulse Are TEL and LINE connections reversed Verify phone number and availability of other fax machine You should
26. l mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga el ctrica y de da os personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias PRECAUCI N este s mbolo indica que el voltaje de la parte del equipo con la que est trabajando es peligroso Antes de empezar desenchufe el equipo o tenga cuidado si para trabajar con l debe conectarlo Informac es de Seguranca e A seguran a deste produto baseia se em testes e aprova es do modelo original e de componentes espec ficos O fabricante n o respons vel pela segunran a no caso de uso de pe as de substitui o n o autorizadas As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas Risco de choques el ctricos e ferimentos graves durante a desmontagem e manuten o deste produto Os profissionais destes servi os devem estar avisados deste facto e tomar os cuidados necess rios CUIDADO Quando vir este s mbolo existe a possivel presen a de uma potencial tens o perigosa na zona do produto em que est a trabalhar Antes de come ar desligue o produto da tomada el ctrica ou seja cuidadoso caso produto tenha de estar ligado corrente el ctrica para realizar a ta
27. lag and Spring Check for binds or damage 2 12 Service Manual 4413 XXX Paper path service check Examine the machine for the following before you begin this service check Check the entire paper path for obstructions Be sure the correct type of paper is being used Be sure the printer is installed on a flat surface FRU Action Large and Small Feed Rollers Check for wear and binds Small Feed Roller Springs Check for damage or disconnected springs Auto Sheet Feeder Assembly Check the pick roller for wear Mid Frame Asm Check the following for wear Exit roller Star rollers End of Forms Flag Check for binds or damage White Roller Assembly Check for correct installation Check gear and bushings for damage If damaged replace Go to the CIS white roller assembly removal on page 4 4 Diagnostic information 2 13 4413 XXX Power service check FRU Action 1 Power Supply Plug the machine into an outlet Check for approximately 30 V dc at CN4 pin 2 If voltage is incorrect replace the power supply 2 Printhead Cables Paper Feed Motor Carrier Transport Motor Control Panel Unplug the printer Disconnect the printhead cables and plug in the printer Look for a symptom change Check the failing part for shorts and replace as necessary Repeat this procedure for the carrier transport motor paper
28. move the carrier shaft 8 Remove the carrier assembly Note Position of encoder strip 4 18 Service Manual 4413 XXX System board removal 1 Remove the top cover assembly See Top cover assembly removal on page 4 5 2 Unplug all connectors 3 Remove four screws A securing the system board 4 Remove the fire shield and disconnect connector CN12 Note Routing of cables 5 Pull the EOF flag B toward you and remove the system board Repair information 4 19 4413 XXX Exit rollers removal 1 Remove the top cover See Top cover assembly removal on page 4 5 2 Remove print engine See Print engine removal on page 4 16 3 Remove two screws from exit roller assembly 4 20 Service Manual 4413 XXX 4 Remove exit roller assembly Large feed roller assembly with gear removal 1 Remove the top cover See Top cover assembly removal on page 4 5 2 Remove the print engine See Print engine removal on page 4 16 8 Remove system board See System board removal on page 4 19 4 Disconnect four springs A from the pressure feed roller assembly and remove zm r Repair information 4 21 4413 XXX 5 Remove the feed roller bearing B from the main frame Pull the feed roller and remove Be careful not to damage the bearing 4 22 Service Manual 4413 XXX Paper feed motor assembly with gears removal 1 Remove the top cover See Top
29. nsor CIS K01 AK1 K03 AK3 56P2455 1 Phone adapter K01 AK1 K03 AK3 Units Description 56P2453 1 Motor scanner with gear assembly K01 AK1 K03 AK3 56P2451 1 Base assembly K01 AK1 K03 AK3 56P2443 1 Maintenance station assembly K01 AK1 K03 AK3 7 56P2442 1 Drive feed roller assembly K01 AK1 K03 AK3 NS 11B6074 1 Power line cord K01 K03 USA NS 56P1040 1 Power line cord K01 K03 Brazil NS 11B6078 1 Power line cord K01 K03 Peru NS 11B6073 1 Power line cord AK1 AK3 Hong Kong NS 11B6076 1 Power line cord K01 K03 Australia NS 14D0632 1 Power line cord AK1 AK3 PRC NS 14D0630 1 Power line cord K01 K03 South Africa Parts catalog 7 5 4413 XXX Assembly 3 Engine 7 6 Service Manual 4413 XXX Assembly 3 Engine ne ne Units Description 3 1 56 2444 1 Motor paper feed assembly with gears K01 AK1 K03 AK3 2 56P2447 1 System board K01 AK1 2 56P2448 1 System board K03 AK3 3 56P1168 1 Motor carrier transport K01 AK1 K03 AK3 4 12G6968 1 Strip encoder K01 AK1 K03 AK3 5 56P2454 1 Carrier assembly with belt K01 AK1 K03 AK3 Parts catalog 7 7 4413 XXX 7 8 Service Manual 4413 XXX Index A abbreviations 1 5 adjustments 4 2 alignment 2 16 B base unit 7 4 carrier transport 2 16 CIS assembly 2 8 connector locations 5 1 contact image sensor 3 2 control panel 2 3 D diagnostic aids 3 1 diagnostic information 2 1 document sensors 3 2 drive
30. og contains illustrations and part numbers for individual FRUs Definitions Note A note provides additional information Warning A warning identifies something that might damage the product hardware or software CAUTION A caution identifies something that might cause a servicer harm CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task X Service Manual 4413 XXX 1 General information The Lexmark 4200 Series All In One 4413 XXX is a letter quality print fax copy and scan machine It is a standalone color mono copier and fax The printhead uses small heater plates and nozzles to control ink flow and the formation of characters on the print media The printhead assembly and ink supply are combined into a single unit Print cartridges are available as a customer replaceable supply item Dual printheads provide color and true black printing without changing printheads The number and size of inkjets or nozzles in the printhead determines the overall quality and capability of the printer The black cartridge has a total of 208 nozzles and installs on the right The color cartridge has a total of 192 nozzles and installs on the left The printer is capable of printing in both directions from either cartridge 4250 4270
31. olo indica la presenza di tensione pericolosa nell area del prodotto Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l intervento Sicherheitshinweise Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des urspr nglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung f r die Sicherheit bernommen Die Wartungsinformationen f r dieses Produkt sind ausschlieBlich f r die Verwendung durch einen Wartungsfachmann bestimmt e W hrend des Auseinandernehmens und der Wartung des Ger ts besteht ein zus tzliches Risiko eines elektrischen Schlags und k rperlicher Verletzung Das zust ndige Fachpersonal sollte entsprechende VorsichtsmaBnahmen treffen ACHTUNG Dieses Symbol weist auf eine gef hrliche elektrische Spannung hin die diesem Bereich des Produkts auftreten kann Ziehen Sie vor den Arbeiten am Ger t den Netzstecker des Ger ts bzw arbeiten Sie mit groBer Vorsicht wenn das Produkt f r die Ausf hrung der Arbeiten an den Strom angeschlossen sein mu vi Service Manual 4413 XXX Pautas de Seguridad La seguridad de este producto se basa en pruebas y aprobaciones del disefio original y componentes espec ficos El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas e La informaci n sobre e
32. property of their respective owners Copyright Lexmark International Inc 2004 All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expanse USA P N 12G9334 Japanese P N 12G9335 4413 XXX Table of Contents Safety information u uu u ts uito vce C ETE x DOTINIDONS u nn x General information 1 1 SpecificallOHB si cimil 1 2 Prihtengine cis ee 1 2 o een 1 2 cardio aaa a 1 3 SCANNER arar OR 1 4 Power and SIZE saias pa beds a da eed 1 4 ADDEMALONS spears store a 1 5 Diagnostic information 2 1 Slate 2 1 Power On Self Test POST sequence 2 1 POST Symplom table 35cm nn a nas 2 2 Symptom tables 2 2 22 2 zn ror hr mr ws 2 3 Service CHECKS an 2 6 Carrier transport service check 2 6 CIS assembly service CNO Kimi weed 2 8 Scanner motor with gear assembly service check 2 9 Maintenance station service 2 10 Paper feed service check 2 11 Paper path Service check 22 sc essai ar 2 13 Power service CHECK sees rero e rr sise sine siennes 2 14 Printiquality servico check is s sms s pines sn 2 15 Scan copy quality service che
33. r cable for dirt wear and damage Use only a clean dry cloth to clean the contacts If a problem is found with contacts on the carrier replace the carrier Go to the Carrier assembly with belt removal on page 4 18 If the symptom remains replace the system board Go to the System board removal on page 4 19 Maintenance Station Intermittent nozzle failures can be caused by worn parts in the maintenance station Go to the Maintenance station removal on page 4 17 and then return to this check Diagnostic information 2 15 4413 XXX FRU Function Action 6 Paper Feed Ink smudging and smearing can be caused by paper problems or problems in the paper feed area Check the following Correct type of paper is being used Also check the paper for curl or wrinkles Feed rollers for wear dirt or looseness Gears for wear or binds Paper path for obstructions 7 Carrier Transport Blurred print and voids can be caused by problems in the carrier transport area Check the following Carrier transport belt for wear Carrier guide rod for wear or dirt If dirty clean and lubricate Carrier to carrier frame engagement should be lubricated with grease P N 99A0394 Idler pulley parts for wear damage or looseness 8 Alignment Uneven vertical lines can be adjusted by performing the printhead alignment adjustments in the maintenance mode The user
34. refa necess ria Safety information vii 4413 XXX Informaci de Seguretat La seguretat d aquest producte es basa en l avaluaci i aprovaci del disseny original i els components espec fics El fabricant no es fa responsable de les q estions de Seguretat si s utilitzen peces de recanvi no autoritzades Lainformaci pel manteniment d aquest producte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui El risc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients PRECAUCI aquest s mbol indica que el voltatge de la part de l equip amb la qual esteu treballant s perill s Abans de comen ar desendolleu l equip extremeu les precaucions si per treballar amb l equip l heu de connectar r9 ra EAEE CAAA SY Jets ta uw UM purse FAE 9 ANS AT Ertel E S AFA EI MH H Ap 8 5 A 9 A A D LU L T mu UT 89 9 Iv 58 EUS uds Sepe neq Mu sam Ae o a eee 9 5 HA 01 L Ef AF 1 ol ESA HL Tio H G AL 2H D Tem eS PEH LS viil Service Manual 4413 XXX Relea A DIGO STE AIRE EP i HU NAR ATE dE NAEH
35. rmation 4 13 4413 XXX 4 Remove the two ground strap screws B from the left side of the printer 4 14 Service Manual 4413 XXX 5 Depress hinge and remove control panel assembly Repair information 4 15 4413 XXX Print engine removal 1 oF D o Remove the top cover assembly See Top cover assembly removal on page 4 5 Remove the paper support Disconnect the CIS cable from system board Remove CIS cable support Disconnect all cables from the system board except for carrier ribbon cables Move carrier to center Remove five screws A from the print engine 8 Lift and remove print engine Note When reassembling the print engine be sure not to pinch or short the wiring harness 4 16 Service Manual 4413 XXX Maintenance station removal 1 Remove the printer unit 2 Move the maintenance station to the left and up 3 Disconnect spring and remove maintenance station A Repair information 4 17 4413 XXX Carrier assembly with belt removal 1 Remove the top cover assembly See cover assembly removal on page 4 5 Remove print engine See Print engine removal on page 4 16 Depress the belt tensioner A until tension is released Remove the belt B from the carrier motor Remove two carrier shaft retainer springs C that secure the shaft C 6 Disconnect carrier cables from the system board 7 Re
36. s agr ations portant sur sa conception d origine et sur des composants particuliers Le fabricant n assume aucune responsabilit concernant la s curit en cas d utilisation de pi ces de rechange non agr es Les consignes d entretien et de r paration de ce produit s adressent uniquement un personnel de maintenance qualifi Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires ATTENTION Ce symbole indique la pr sence d une tension dangereuse dans la partie du produit sur laquelle vous travaillez D branchez le produit avant de commencer ou faites preuve de vigilance si l ex cution de la t che exige que le produit reste sous tension Safety information v 4413 XXX Norme di sicurezza La sicurezza del prodotto si basa sui test e sull approvazione del progetto originale e dei componenti specifici Il produttore responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire scosse elettriche e danni alla persona pi elevato Il personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie ATTENZIONE Questo simb
37. t sensors in the scanner mechanism the document detect and the document scan sensor The document detect sensor detects whether or not a document is loaded and the document scan sensor detects the scan position of the document The scanner mechanism consists of components which feed scan and eject the documents that are to be copied or transmitted to a remote facsimile unit 3 2 Service Manual 4413 XXX Set up options Setup Item Default Print Report Send Log Receive Log Setting List Activity Report Number of Rings After 3 Rings After 5 Rings After 2 Rings After 3 Rings Delay Until Do not Delay Do not Delay Set Delay On Hook Dial Enter Fax Number Ringer Tone Low High Off Low Ring Tone Key Press Tone On Off On Speaker Volume High Off Low Low Edit Speed Dial Add Remove Modify Print Edit Date Time Date Time Personalized Fax Name Number Blank Paper Size Legal Letter A4 Letter Blank Paper Type Plain Coated Photo Plain Transparency Fax Forward Off Forward Forward Off and Print Advanced Fax Press Select Redial 2 attempts 1 2 3 4 5 0 times Maintenance Ink Levels Change Align Clean Test Page Power Save After 15 Minutes After 30 Minutes After 60 Minutes Never After 30 Minutes Diagnostic aids 3 3 4413 XXX Setup Item Default Clear Settings After 2 Minutes Never After 2 Minutes Set Defaults
38. the cable support and remove cable support Repair information 4 7 4413 XXX 5 Remove three screws C from the scanner motor with gear assembly 4 8 Service Manual 4413 XXX 6 Slide and remove drive feed roller assembly D Note Clean the surface of the rollers with ethyl alcohol After wiping them you must dry them completely Note Routing of all cables Repair information 4 9 4413 XXX CIS Contact Image Sensor removal 1 Remove the top cover assembly See Top cover assembly removal on page 4 5 2 Disconnect the CIS cable from the system board 8 Depress hinge A and lift to remove 4 Remove CIS assembly Note Check the glassy surface of the CIS for any stain or scratch If stained wipe off with ethyl alcohol If it is heavily stained or scratched replace it 4 10 Service Manual 4413 XXX Scanner motor with gear assembly removal 1 Remove the top cover assembly See Top cover assembly removal on page 4 5 2 Disconnect scanner motor cable A from the system board Repair information 4 11 4413 XXX 3 Remove three screws as shown and remove the scan motor assembly 4 12 Service Manual 4413 XXX Control panel assembly removal 1 Remove the top cover assembly See Top cover assembly removal on page 4 5 2 Disconnect the control panel cable A from the system board 3 Release harness from harness hook Repair info
39. the system board If voltage is correct check the motor for shorts If a short is found replace the motor Go to Carrier transport motor removal on page 4 24 2 6 Service Manual 4413 XXX FRU Action Carrier Transport Motor Check the motor for binds or loose motor pulley noisy or chattering motor or a motor that fails to turn can be caused by open or short in the motor An open or short in the motor driver on the system board A bind in the carrier transport mechanism With the carrier transport motor cable CN3 disconnected from the system board check for 0 to 16 ohms between the following pins on the motor CN3 2 and CN3 3 If the readings are incorrect replace the print engine Go to the Print engine removal on page 4 16 Carrier Guide Rod Clean the carrier rod Note Lubricate the rod and the carrier rod bearing surfaces with grease P N 99A0394 Encoder Strip Carrier Assembly with Belt Check the encoder strip for proper installation Also check it for wear dirt and grease Replace if needed Be sure all printhead connectors are fully seated Check the cables for damage If the encoder strip and all connections are okay but the carrier still slams the side frame replace the carrier assembly with belt Go to the Carrier assembly with belt removal on page 4 18 If problem remains replace the system board Go to the System board removal on p
40. using the cap to rise and seal the printhead Carrier movement to the left uncaps the printhead The wiper cleans the printhead nozzles as the carrier leaves the maintenance station The wiper cleans the printhead only when the carrier is moving to the left Do not wipe the printhead nozzles when the carrier is moving to the right After the cleaning operation is complete a tab on the maintenance station engages a tab on the carrier causing the wiper to lower Check the maintenance station for worn or broken parts Replace if needed Go to the Maintenance station removal on page 4 17 Worn wipers cause degraded print quality just after a maintenance cleaning Check for loose or worn wipers Worn caps cause the printhead nozzles to dry and clog Check for loose or worn caps 2 10 Service Manual 4413 XXX Paper feed service check If your machine does not have paper jam problems continue with the service check If your machine does have a paper jam examine it for the following before you begin the service check Check the entire paper path for obstructions Be sure there is not too much paper in the sheet feeder Be sure the correct type of paper is being used Check for static in the paper FRU Action 1 System Board Run the Power On Self Test POST sequence on page 2 1 Replace parts as needed To check the paper feed motor disconnect the paper feed connector CN7 and ch
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