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1. M RUNNING xX Tools Diagnostics Printhead Outputs Applicator gt O External Relay Closes i External PNP 1 Off External PNP 2 Off Red Beacon Lamp Off Amber Beacon Lamp Off A lt gt Green Beacon Lamp anal Figure 4 14 Printhead Outputs Diagnostics Page Buttons Description Applicator Shows the status of the various outputs of the applicator when selected External Relay Shows the status of the configurable relay output External PNP 1 Shows the status of the configurable PNP 24V output External PNP 2 Shows the status of the configurable PNP 24V output Red Beacon Lamp Indicates that a fault has occurred Amber Beacon Lamp Indicates that a warning message is present Green Beacon Lamp Indicates that LPA is running Printhead Position Shows the information on printhead position Table 4 10 Output Diagnostics Page 4 22 Using the Tools Page Rev AA Videojet 9550 Operator Manual General This screen shows the current value of some basic parameters Navigate to Tools gt Diagnostics gt Printhead gt General see Figure 4 15 The user can view the different printhead settings like machine hand printing mode print roller width gap sensor type and print test image A OFFLINE 5 Integra Tools Diagnostics Printhead General Machine Hand Right Printing Mode Thermal Tra
2. Menu Value Min Max Setup Printhead Label Position on Product 0 mm 0 mm 3000 mm Print Position X 0 0 mm 100 0 mm 300 0 mm Print Position Y 0 0 mm 107 0 mm 107 0 mm Label Stopping Position 0 0 mm 11 0 mm 25 0 mm Label Feed Speed 500 mm s 40 mm s 500 mm s Print Orientation 0 180 Print Darkness 75 60 100 Print Force 50 0 100 Printhead Resistance 1300 1074 1476 Multi Label Mode Label Repeat Count Label Repeat Distance Consumables Ribbon Width 76 mm 20 mm 110 mm Control CLARITY Parameter Archives Language Arabic Australia Language Region Country Internationalisation dependent Metric Measurement Units Inches Installation Wizard 02 Set Screen Orientation 180 Recalibrate Touch Screen Wizard Date Date and Time Time Communications Reset Serial Ports Options Gate Duration 500 ms 0 ms 5000 ms Barcode Scanner Delay Before Gate 0 ms 0 ms 10000 ms Applicator Tamp Applicator Table B 1 Menu Structure Rev AA B 2 Videojet 9550 Operator Manual Menu Diagnostics Printhead Inputs Encoder Encoder Speed Value Min Label Feed Speed Encoder Type Encoder Direction Wheel Diameter Number of Lines Line Select Active Line Line Strobe Line Input 0 Line Input 1 Line Input 2 Line Input 3 Applicator Input 1 Input 2 Input 12 Product Sensor 1 Product Sensor 2 Ignore Product Dancer Ar
3. KY n RNN Availability Fault Pareto Event Parameters 4 fi March 2014 E5025 Ribbon Feed Fault 19 03 2014 11 04 Parameter Event Time 1 min before min before Encoder Speed 200mm s 200mm s 200mm s O Printhead Temperature 28 5 C 28 6 C 28 7 C Throughput 33 0 0 Label Supply Diameter 276 7mm 276 7mm 276 7mm A lp Goto Event Log Figure 6 52 Parameters Option Description Event Time Time when the fault occurred 1 min before Data is shown for 1 minute and 5 minutes 5 min before prior to the event to illustrate data trends The equipment highlights the parameters which are out of range Combining this information to all noted symptoms can expedite root cause analysis Go to Event Log When selected displays the Event log page see Figure 6 53 on page 6 46 You can also view this page by navigating through Tools gt Diagnostics gt Printhead The Event log retains all activities happen ing for 180 days period It can be useful to check other equipment activities occurring at the same time as a fault to understand the fault context Table 6 8 Parameters Availability Page 6 45 Videojet 9550 Operator Manual You can filter to remove status warnings faults as required A PRO Fault Pareto Event Parameters Event Log 4 Duration Event Date Time mmm ss OverallState 19 03 2014 11 04 tibbon Fe
4. Figure 6 27 Database Delete Window 4 Touch the name of the job s that you want to remove from the database The job image appears in the preview window Ensure that you want to delete the selected job s 6 22 How to Delete a Job from the Jobs Database Rev AA Videojet 9550 Operator Manual 5 Touch Delete to delete the job 6 Confirm the job to be removed see Figure 6 28 A POFFLINEN X Tools Databases nternal Delete Job 4 Delete Job Are you sure you want to delete the Job Cartridge Test Image ciff Y A Vv No Yes Figure 6 28 Confirmation Screen 7 Touch Yes to remove the job 8 Repeat steps 4 to 7 to remove other jobs that are not required Note You can touch Select All to remove all the jobs from the list The job preview will display the last job selected if multiple or all jobs are selected 9 Touch the Home icon to return to the home page Line Select Mode Line Selection Mode allows an external device such as a PLC to remotely switch between pre defined jobs Note Line Selection mode is disabled by default and must be enabled using CLARITY Configuration Manager Refer to Service Manual for more details Rev AA Line Select Mode 6 23 Videojet 9550 Operator Manual When Line Selection mode is enabled the desired jobs can be assigned to the correct lines by doing the following tasks 1 Select JOB from the Home page see Figure 6 2
5. Rev AA Job File Faults and Warnings 8 25 Videojet 9550 Operator Manual Error No Description Status E1236 Invalid Job File Invalid Font The Job file contains a bitmap font field Warning that is not supported by this printer Use CLARiISOFT to remove all bitmap font fields in the job Then download the corrected file to the printer Press the Clear button below to clear this warning message E1237 Invalid Job File Invalid Font The Job file refers to a missing or Warning invalid bitmap font file Use CLARISOFT to check and ensure that all text fields used by this Job file display properly in CLARISOFT Then download the corrected file to the printer Press the Clear button below to clear this warning message E1238 Invalid Job File Invalid Global Count Value The Job file uses a Warning global counter that is not compatible with the current global count value The current global count value is either too long for the counter specified in the job or contains characters that are not valid The global count value will be reset when this job is selected Use CLARISOFT to ensure that all jobs contain the same configuration for this global counter Press the Clear button below to clear this warning message Table 8 7 Job File Faults and Warnings Continued 8 26 Job File Faults and Warnings Rev AA Videojet 9550 Operator Manual Diagnostics Rev AA The
6. The printer ribbon auto setup procedure has not completed successfully This will occur if the ribbon has not been fitted correctly the ribbon cores are slipping on their mandrels or could be caused by a faulty ribbon measurement roller 1 Check that the ribbon sensor roller is free to rotate You can check the reading from the ribbon sensor at Tools gt Diagnostics gt Printhead gt Inputs If it is not call your maintenance engineer or local service representative 2 Check that the ribbon is routed correctly between the supply reel black backing disc and waste reel ensuring that it passes under the printhead and around the ribbon sensor roller Ensure that the ribbon does not pass through the label sensor near the printhead the LED will flash red if the ribbon is detected underneath the label sensor 3 Check that the ribbon cores are firmly gripped on their mandrels If they are slipping call your maintenance engineer or local service representative To see a video of the ribbon loading procedure and ribbon path press the Video button below Once resolved and ready press the Clear button below and the machine will re try the auto setup procedure If the problem persists call your maintenance engineer or local service representative Fault Table 8 5 CLARITY Error Messages Continued 8 14 CLARITY Error Messages Rev AA Videojet 9550 Operator Manual Error Description Status No E5020 Label
7. Review error message for further detail and call your maintenance engineer or local service representative Label position tracking issues Label supply mandrel not locked Lock label supply mandrel Label not feeding correctly Label waste mandrel not locked Lock label waste mandrel Table 8 3 Label Web Faults I O Faults Fault Machine does not respond to print signal Cause Product detect sensor obscured Solution Check sensor and remove obstruction Cabling detached Reattach cable Cabling damaged Product detect sensor not in position Visually inspect replace as necessary consult maintenance engineer or local service representative if replacement is needed Check sensor and put into correct position LPA in offline state Place the LPA Online Check faults and warnings and follow the on screen instruction to remove the warning s as needed Table 8 4 I O Faults Note Inputs outputs can be reviewed in the diagnostics screen by navigating to Tools gt Diagnostics gt Printhead gt Inputs Outputs to check status and or function Rev AA Label Web Faults 8 5 Videojet 9550 Operator Manual CLARITY Error Messages If CLARITY displays a fault or warning perform the following Read the fault or warning message FAUTE aaa Figure 8 1 Fault Status Figure 8 2 Warning Status e Perform the task as per th
8. Monthly or as required Visual inspection Verify if all modules and accessories are fastened securely Cable Monthly Visual inspection Check all screw fastened plug and socket connectors for tight fit As Required If necessary re tighten them Table 7 1 General Maintenance Schedule 7 2 General Maintenance Rev AA Videojet 9550 Operator Manual Cleaning the Printhead To maintain maximum print quality you should clean the printhead every time the ribbon is changed Note Harsh or dirty environments may require shorter intervals between cleaning To clean the printhead proceed as follows 1 Touch the Stop button on the CLARiTY display The status bar changes to OFFLINE 2 If cleaning between ribbon changes rotate the ribbon supply mandrel to allow the ribbon to loosen 3 Gently pull the ribbon outwards until it is not in contact with the printhead Move the ribbon upwards Note Perform Step 2 and Step 3 only if cleaning between ribbon changes Normally the ribbon will be removed 4 Clean the printhead pixel line see Figure 7 1 from top to bottom carefully using the cleaning swabs or wipes provided with the printer The cleaning kit will contain Videojet approved pre soaked cleaning wipes or swabs 1 Pixel Line 2 Cleaning Wipe Figure 7 1 Printhead Cleaning Rev AA General Maintenance 7 3 Videojet 9550 Operator Manual 7 4 General Mainten
9. Invalid Barcode ECC Type The Job file is invalid and needs to be corrected using CLARISOFT A Data Matrix Barcode field in the Job file has an unsupported ECC type Only ECC 200 is currently supported Press the Clear button below to clear this fault message Status Fault E1221 Invalid Job File Barcode uses unsupported coding The Job file is invalid and needs to be corrected using CLARISOFT A Data Matrix Barcode field in the Job file uses a form of data compression not currently supported by CLARITY Press the Clear button below to clear this fault message Fault E1222 Invalid Job File Barcode encoding failed The Job file is invalid and needs to be corrected using CLARISOFT A Data Matrix Barcode field in the Job file failed to encode into a valid image Press the Clear button below to clear this fault message Fault E1223 Invalid Job File Invalid Date Reference The Job file contains a date reference not supported by this printer Use CLARISOFT to set the Reference Date for all Calculated Dates to Current Date Then download the corrected file to the printer Press the Clear button below to clear this fault message Fault E1224 Invalid Job File Invalid Date Rounding The Job file contains a date with a rounding calculation that is not supported by this printer Use CLARISOFT to remove the Rounding for all Calculated Dates T
10. Internal Capacity o External Figure 6 19 External Database How to Download a job file 6 15 Videojet 9550 Operator Manual 13 Touch External to view all the jobs in the USB device see Figure 6 20 Note To restore all Jobs from the USB Memory Stick at one time do not select a Job name from the list and touch the Transfer button gee 14 To transfer one job at a time touch on the job you require the preview is displayed A DOC x Tools Databases External lt 2dbarcodes Statistics 1 File lt a a 5 A OOmmiob 15 5KB 300mmjob_nobarcode 300mmjobAJM MIN c00 TI 300mmjobNoBarCodeAJM Sai Sea ZA 300mmijobx107 x 2db lt gt gt SS Ve Cancel fess Edit 4 3 2 1 File Size 4 Cancel Button 2 Edit Button 5 Selected Job 3 Transfer Button Figure 6 20 Jobs List on USB Device The buttons at the bottom of the page have the following functions Buttons Functions Cancel Exits the current operation and takes you back to the previous screen Transfer Button Restores the currently selected Job Edit Edits the currently selected Job Table 6 1 Bottom Buttons 6 16 How to Download a job file Rev AA sea 15 Touch Videojet 9550 Operator Manual to restore a job A confirmation appears Figure 6 21 Touch Yes to confirm A lt _ gt v No C RNs xX ET
11. Printing Faults 8 3 Videojet 9550 Operator Manual Fault One or more pixels missing Possible Cause Printhead pixel not operating correctly Solution Clean printhead refer to Cleaning the Printhead on page 7 3 Review the health graph to check resistance If the problem persists replace the printhead refer to Service Manual for printhead replacement instructions Table 8 1 Printing Faults Continued CLARITY Display Faults Fault CLARITY Display is switched OFF Cause CLARITY display connectors not inserted correctly Solution Power off and insert the cable correctly Power save enabled Press screen to enable display Faulty CLARITY display unit Check unit and replace the components as required Call your maintenance engineer or local service representative CLARITY fails to respond to touch Software not responding Power on off Faulty CLARITY display unit Check unit and replace the components as required Call your maintenance engineer or local service representative Table 8 2 CLARITY Display Faults 8 4 CLARITY Display Faults Rev AA Label Web Faults Fault stops Dancer Arm hits end Cause Label Web Broken Videojet 9550 Operator Manual Solution Check label web and if required remove waste and reload web Label web incorrectly routed Check route and reload as required Hardware Label supply
12. automatically when the free space is increased Status Fault E1502 Log File Space Limited The available space for logging becoming limited Please archive the log file or delete unnecessary files from the Job database to free up some space Press the Clear button below to clear this warning message Warning E1503 Logging Space Exhausted The available space for logging is exhausted Please archive the log file to free up some space Press the Clear button below to clear this fault message Fault E1504 Log File Save Failed Failed to save log file information Some log file information has been lost Press the Clear button below to clear this fault message Fault E1505 Logging Job Events Disabled Logging of Job events has been disabled This is because Job selections and Job updates are happening too frequently The printer can only log Job events once every 10 seconds Logging of Job events can be re enabled via the IncludeJobEvents parameter in CLARITY Configuration manager if the frequency of Job events is reduced Press the Clear button below to clear this warning message Warning E4040 Allowed Login Attempts Exceeded A user enter an incorrect password repeatedly and has been disabled Fault E5000 Label Feed Required A small number of labels will now feed to complete the auto setup Please collect these and di
13. 30 on page C 10 OFFLINE amp Control nstallation Wizard Barcode Scanner 4 V No Barcode Scanner Connected via Communication Port 1 Connected via TCP IP ooo Cancel lt Back Next gt Figure C 13 Barcode Scanner 25 The screen to configure the connection via the communication port 1 appears Follow the on screen instructions and touch Next Rev AA C 9 Videojet 9550 Operator Manual C 10 26 27 28 29 Select the required configuration for scanner triggering If Automatically is selected the triggering will be configured automatically Touch Next The wizard goes to Step 34 on page C 10 If Product Sensor 2 is selected the wizard goes to Step 27 OFFUNE amp gt lnstallation Wizard Barcode Scanner Trigger 4 v Automatically Product Sensor 2 ooo cs Figure C 14 Barcode Scanner Trigger Fed Cancel lt Back Next gt Follow the instructions displayed and touch Next Enter the Barcode Trigger Distance in mm This is the distance between the product sensor connected to the Product Sensor 2 input and the barcode scanner Touch Next TCP IP 30 31 32 33 34 The screen to configure the connection via TCP IP appears Follow the instructions displayed and touch Next Select the required configuration for scanner triggering If Automatically is s
14. 300mm s Figure 4 12 Encoder Diagnostics Page Note When the encoder is fitted the label feed speed will match the encoder speed Buttons Description Encoder Speed Shows the actual real time speed of the object being measured by the encoder that is line speed Label Feed Speed Shows the speed at which the label is fed for printing in millimeter per second Table 4 9 Encoder Diagnostics Page 4 20 Using the Tools Page Rev AA Videojet 9550 Operator Manual e Line Select If the Line Select is enabled on the controller the user can assign a job to the required line Line Select allows the user to view the current status of the inputs being used for the Line Select see Figure 4 13 For more information refer Line Select Mode on page 6 23 C gt lt Tools Diagnostics Printhead Inputs Line Select Line Select Strobe Off Line Input 0 Off Line Input 1 Off QO Line Input 2 Off Line Input 3 Off A lt gt Yy Figure 4 13 Input Line Select Page Rev AA Using the Tools Page 4 21 Videojet 9550 Operator Manual Outputs Navigate to Tools gt Diagnostics gt Printhead gt Outputs see Figure 4 14 Each button shows the status of a physical output on the printer Touching the Toggle button allows the user to force the state of an output Open Closed or On Off which can be useful for diagnostic purposes
15. Counts Shows the number of barcode prints since the current Job was loaded this menu is available only when the barcode scanner is attached Total Barcode Counts Shows the number of barcode prints over the life of the LPA this menu is available only when the barcode scanner is attached Table 4 2 Performance Page Rev AA Using the Home Page 4 7 Videojet 9550 Operator Manual Buttons Description Availability Shows the printer availability and operational availability information For more information refer Availability Page on page 6 40 Ignored Print Signals Shows the number of ignored print signals Short Term Speed Shows the average speed over 5 minutes of operation Short term Efficiency Shows the efficiency of actual prints per minute over the nominated prints per minute which is given as a input for a period of 5 minutes Long Term Speed Shows the average speed over 10 minutes of operation Long term Efficiency Shows the efficiency of actual prints per minute over the nominated prints per minute which is given as a input for a period of 10 minutes Trend Speed Shows the trend speed value Trend Efficiency Shows the trend efficiency value Nominal Speed Allows the user to enter required packs per minute speed Table 4 2 Performance Page Continued 4 8 Using the Home Page Rev AA Videojet 9550 Operator Manual Using the Tools Page Touch the To
16. Feed Fault The label feed assurance system has detected a label Fault feed error This can occur if the label web does not pass through the label sensor or if the label sensor is faulty If the label sensor indicator LED is RED please reload the labels through the sensor and make sure the LED turns GREEN To view the video of loading labels on this machine press the Video button below Once resolved and ready press the Clear button below The fault can also be caused by an obstructed or faulty label sensor If the fault persists call your maintenance engineer or local service representative Press the Detail button below for maintenance assistance E5021 Ribbon Drive Fault Call your maintenance engineer or local service Fault representative Press the Detail button below for maintenance assistance Once resolved and ready press the Clear button below E5023 Ribbon Drive Fault Call your maintenance engineer or local service Fault representative Press the Detail button below for maintenance assistance Once resolved and ready press the Clear button below E5024 Ribbon Drive Fault Call your maintenance engineer or local service Fault representative Press the Detail button below for maintenance assistance Once resolved and ready press the Clear button below E5025 Ribbon Feed Fault The ribbon is not feeding correctly Check that the Fault rib
17. File There is no CLARITY Data File installed in Fault this printer and the selected Job uses a CLARITY Data file to lookup the data it prints Please select a new Job or install a CLARITY Data file to resume printing Press the Clear button below to clear this fault message E1241 CLARITY Data File Failed There is a problem with the installed CLARITY Fault Data file Please select a new Job or install a new CLARITY Data file to resume printing Press the Clear button below to clear this fault message E1242 Invalid Job File Barcode data too long The Job file is invalid and needs Fault to be corrected using CLARiSOFT A QR Barcode field in the job file contains too many data characters for the selected dimensions Press the Clear button below to clear this fault message Table 8 5 CLARITY Error Messages Continued 8 10 CLARITY Error Messages Rev AA Videojet 9550 Operator Manual Error Description Status No E1243 Invalid Job File Avoidance Date The Job file contains a calculated date Fault that is an avoidance date Use CLARISOFT to check and correct the calculated dates in the job Then download the corrected file to the printer Select a valid Job and then press Clear button below to clear this fault message E1300 Slave Printer Absent This printer is configured as the Master to a group Fault of Slave printers Slave printer 1 is assigned to this Master
18. Help New Ctrl N 50pen Ctrl O ya oave Ctrl S Save As Iser Level Date Calculations Data Sources oe rear Select Coder Properties Ctrl U X Print Preview ub Image Preview A OS i Print i tah et cer did pees a a Ne Job Download iN VN N FAE oe Recent Files Exit Louriici heels teeter teeta aads edited lial Figure 6 14 Job Download Command 6 12 How to Download a job file Rev AA Videojet 9550 Operator Manual The Download window appears see Figure 6 15 Download C Users Administrator Desktop 4head_elipse ciff Printer Type Windows Printer Real Time Coder Select Output Device Videojet CLARITY 39550 7 Enter Number of Prints Required 0 Unlimited Image Options Download C Download and Select Print to File Lexar E 1 GB Available Print What Figure 6 15 Job Download Command oo Ensure that the Real Time Coder is selected A Ensure that the correct printer is displayed in the Select Output Device menu Note If you do not select the correct output device the image will not be correct for the printer o Select Print to File from Image Options e2 Select the USB memory device to use from the drop down menu Note The Print What options will not display until a suitable memory device is selected 7 To
19. Operation Downtime Operational Availability 1 Production Time The Production Time Proxy allows the availability calculation to change between customer selected operating modes running or power on The production time is defined based on the production time proxy chosen e Running If both equipment and printer are switched ON e Power On If the equipment is switched ON irrespective of the status of the printer If the equipment is powered down when a fault is active the amount of time that the equipment is off is also included in the production time D 2 Overall Equipment Effectiveness Availability Tools Rev AA Rev AA Videojet 9550 Operator Manual Operation Downtime is the amount of Production Time the printer has spent in an Operation Fault State Operational Fault state is defined as the period where the equipment is not available due to a fault identified as a operational fault Note Refer Service Manual for further information on equipment and operation fault states Overall Equipment Effectiveness Availability Tools D 3 Glossary Rev AA Availability The amount of time that an equipment is ready to run when required for production Dancer Arm The dancer arm is designed to absorb the change in tension of the label web during its movement through the LPA Drive Roller The roller provides the force for advancing the label liner It is a part of the print engine
20. Rev AA C 7 Videojet 9550 Operator Manual 19 Enter the distance in mm between the product sensor and the label beak Touch Next a Se lt Product Sensor To Beak Distance a Omm omm 3 Max a 3000mm 5 6 Default LJ 100mm 7 8 9 0 a Cancel lt Back Next gt Figure C 11 Product Sensor to Beak Distance 20 The screen to configure the use of backfeed appears Backfeed rewinds the label web once printing is completed This allows the LPA to print on the leading edge of the label Follow the onscreen instructions and touch Next 21 Select the required Backfeed option and Touch Next A OFFLINE Setup Control Installation Wizard Backfeed 4 V No Backfeed of Backfeed labels after printing Cancel lt Back Next gt Figure C 12 Backfeed 22 Enter the backfeed distance in mm if backfeed labels after printing is selected Touch Next C 8 Rev AA Videojet 9550 Operator Manual Barcode Scanner 23 The screen to configure the use of a barcode scanner appears Touch Next 24 Select the required barcode scanner connection and touch Next Select No Barcode Scanner if barcode scanners are not to be connected If Connected via Communication Port 1 is selected the wizard goes to Step 25 If Connected via TCP IP is selected the wizard goes to Step
21. Safety standard for machinery Safety requirements and guidance on the principles for the design and integration of safety related parts of control systems SRP CS including the design of software iii Videojet 9550 Operator Manual Support and Training Contact Information If you have any questions or need assistance contact Videojet Technologies Inc at 1 800 843 3610 for all customers within the United States Outside the U S customers should contact their Videojet Technologies Inc distributor or subsidiary for assistance Videojet Technologies Inc 1500 Mittel Boulevard Wood Dale IL 60191 1073 U S A Phone 1 800 843 3610 Fax 1 800 582 1343 International Fax 630 616 3629 Web www videojet com Service Program About Total Source Commitment Total Source TOTAL SERVICE PLUS RELIABILITY is the Videojet Technologies Inc commitment to provide you our customer the complete service you deserve The Total Source Commitment The Videojet Total Source Service Program is an integral part of our business in providing marks codes and images where when and how often customers specify for packages products or printed materials Our commitment includes Applications support Installation services Maintenance training Customer response center Technical support Field service Extended hours phone assistance Parts and supplies Repair service Rev AA Videojet 9550 Operator Manual Cu
22. Screen 4 36 Password Protection Rev AA Startup This chapter contains the following topics e Turning On the Machine e Loading the Web e Set Screen Orientation e Installation Wizard e Selecting Job Printing Job e Stopping Labeller Rev AA Videojet 9550 Operator Manual Turning On the Machine Do the following tasks to turn on the machine 1 Switch on the power switch on the rear of the unit c Power Switch Figure 5 1 Power Switch 2 CLARITY Display will power on Figure 5 2 CLARiTY Display Power On AN Caution Before starting the procedure make sure that the printer is in offline mode Note that power is available to the mandrels and care should be taken when loading the web 5 2 Turning On the Machine Rev AA Videojet 9550 Operator Manual Loading the Web Loading the web involves following procedures e Loading a label roll on to the label supply disc mandrel e Loading a ribbon roll on to the ribbon supply mandrel A Gap Sensor B Peel Tip C Ribbon D Label Figure 5 3 Left Hand Webbing Diagram A Gap Sensor B Peel Tip C Ribbon D Label 4 B Items not shown in picture Figure 5 4 Right Hand Webbing Diagram Rev AA Loading the Web 5 3 Videojet 9550 Operator Manual Loading a Label Roll on to the Label Supply Disc Mandrel Do the following tasks to load a label roll 1 Unlock the mandrel lock in the direction indicated on the lo
23. Thread the label web as shown in Figure 5 3 on page 5 3 and Figure 5 4 on page 5 3 i e route the labels around each of the rollers in turn as shown on the webbing diagram Ensure that the labels are threaded through the label gap sensor and around the peel tip 1 Label Around Peel Tip 2 Label Gap Sensor 3 Label Figure 6 42 Label Around Peel Tip Note The label gap sensor detects the gap between the labels Refer to Label Gap Sensor on page 3 10 for more information When the labels are correctly routed the LED will turn green 4 Make sure that the waste mandrel is still unlocked Rev AA How to Replace Label and Ribbon Web 6 35 Videojet 9550 Operator Manual 5 Secure the waste label backing to the waste mandrel by slotting the backing into the slot as indicated by the arrows on the waste mandrel Mandrel Lock a Note Right Hand unit shown Figure 6 43 Mandrel Slot 6 Secure with the mandrel lock a click sound is audible when secured and wind the label web around the mandrel two or three times until the label web is secure Note If the mandrel lock is not secured the label speed will not be accurate 7 Place the supply disc on the supply mandrel and lock it 6 36 How to Replace Label and Ribbon Web Rev AA Videojet 9550 Operator Manual Production Audit Log Rev AA The production audit log shows the log of machine changes and user changes made Note Production Audit Log is tur
24. VIDEOJET Video et 9550 Operator Manual P N 462469 01 Revision AA April 2014 Copyright April 2014 Videojet Technologies Inc herein referred to as Videojet All rights reserved This document is the property of Videojet Technologies Inc and contains confidential and proprietary information owned by Videojet Any unauthorized copying use or disclosure of it without the prior written permission of Videojet is strictly prohibited CLARiTY CLARiSOFT and CLARiNET are registered trademarks Videojet Technologies Inc Phone 1 800 843 3610 Offices USA Atlanta Chicago 1500 Mittel Boulevard Fax 1 800 582 1343 Int l Canada France Germany Ireland Wood Dale IL Int l Fax 630 616 3629 Japan Spain Singapore Netherlands 60191 1073 USA and The United Kingdom www videojet com Distributors Worldwide Compliance Information Rev AA For Customers in the U S A Safety The equipment complies to UL 60950 1 NRTL accredited certification Emissions The equipment complies with USA Part 15 of the FCC Rules subpart B Class A Operation of the equipment is subject to the following two conditions 1 This equipment may not cause harmful interference and 2 This equipment must accept any interference received including interference that may cause undesired operation A Warning PERSONAL INJURY Changes or modifications to this unit not expressly approved by the party responsible for compliance could void th
25. a Fault Message or Warning The instructions in this section provides information on how to clear a fault message A similar procedure is used to clear warnings To view the details of the fault list proceed as follows 1 Touch the red FAULT message to view the list of faults see Figure 8 4 Dan a x Faults FAULT E5004 gt Label Web Break ese for correcting the fault El Sa x Faults FAULT E5004 Label Web Break FAULT E5004 th roug dh 1 ood RED LED indicator G REE To view the tutorial video press the Video button below nica Once resolved and ready press the Clear button below lt gt Vv Video Clear Figure 8 5 Fault Details Display 4 When you have corrected the fault the Clear button is activated Touch Clear to remove the fault message 8 8 CLARITY Error Messages Rev AA Videojet 9550 Operator Manual Table 8 5 provides the CLARiTY faults and Warnings Description Status E1000 Job Update Failure The printer was unable to update the current Job Fault before the next print was required This usually occurs because products are too close together Press the Clear button to enable printing to be restarted E1001 Count Limit Reached One or more of the counters in the image has Fault reached the end value set in the image design Please s
26. information contact the Videojet distributor or subsidiary efor ETET a Availability see note 01 English US 02 French 03 German 7 04 Spanish i 05 Portuguese Brazilian 06 Japanese A 07 Russian 7 08 Italian s 09 Dutch gt 10 Chinese Simplified 3 11 Arabic A 12 Korean i 13 Thai 7 15 Norwegian i 16 Finnish 17 Swedish 7 Table 1 1 List of Language Codes 1 2 Related Publications Rev AA Videojet 9550 Operator Manual Code Ee TET a Availability see note 18 Danish 7 19 Greek 20 Hebrew 21 English UK ij 23 Polish i 24 Turkish i 25 Czech i 26 Hungarian 33 Vietnamese j 34 Bulgarian i 36 Chinese Traditional i 55 Romanian gt 57 Serbian i Table 1 1 List of Language Codes Continued Content Presentation This Operator Manual contains different types of information like safety guidelines additional notes user interface UI terminology and so on To help you identify the different types of information different writing styles are used in this manual Positional References Positions and directions like left right front rear to the right and to the left are with respect to the CLARiTY display when you see it from the front Units of Measurement This manual uses metric units of measurement The equivalent English measures are included
27. is no obstruction preventing the printhead moving to its endstop or the print roller and remove if present If there is no obstruction and the problem persists call your maintenance engineer or local service representative Press the Detail button below for maintenance assistance Once resolved and ready press the Clear button below Fault Table 8 5 CLARITY Error Messages Continued 8 16 CLARITY Error Messages Rev AA Videojet 9550 Operator Manual Error Description Status No E5041 Label Drive Fault Label Drive Fault Call your maintenance engineer or Fault local service representative Press the Detail button below for maintenance assistance Once resolved and ready press the Clear button below E5042 Label Supply Brake Fault Call your maintenance engineer or local Fault service representative Press the Detail button below for maintenance assistance E5043 Label Supply Brake Fault Call your maintenance engineer or local Fault service representative Press the Detail button below for maintenance assistance E5044 Label Supply Brake Fault Call your maintenance engineer or local Fault service representative Press the Detail button below for maintenance assistance E5045 Label Feed Fault The label feed assurance system has detected a label Fault feed error This can occur if the label web does not pass through the label sensor
28. label on waste Diameter mandrel in millimeters Label Length Displays the length of the label in millimeters Label Gap Length Displays the amount of gap between the labels in millimeters Ribbon Supply Diameter Displays the current diameter of the ribbon on supply mandrel in millimeters Ribbon Waste Diameter Displays the current diameter of the ribbon on waste mandrel in millimeters Ribbon Tension Displays the tension of the ribbon Table 4 15 Consumables Page 4 28 Using the Tools Page Rev AA Rev AA Videojet 9550 Operator Manual Working with Control Diagnostics Navigate to Tools gt Diagnostics gt Control Figure 4 20 EERUN Versions ooo E lt _ gt y Tools Diagnostics Control System Information Contact Information Communications Production Audit Log Image Update Queue Vviviviviviv sa Figure 4 20 Control Parameters The following parameters can be accessed in Control page Buttons Description Versions Displays the software versions of the various software components installed in the LPA The most important number displayed is the Software Part Number This is the master version number and all the other data displayed is of secondary importance Note If there is any inconsistency among the software components that are installed in the printer the Software Part Number displays the message Inco
29. on the face of the baseplate of the machine Figure 3 12 Moving Parts Warning Label AN Warning PERSONAL INJURY Do not under any circumstances remove or obstruct any warning caution or instruction labels present on the equipment If any part of these labels become damaged worn or removed they must be immediately replaced The LPA is equipped with the following sensors to ensure correct operation of the system without manual intervention Label Gap Sensor The label gap sensor detects the gap between each label The LED item 2 Figure 3 13 displays the status of the sensor as given below 1 Label Gap Sensor 2 LED Figure 3 13 Label Gap Sensor Rev AA Videojet 9550 Operator Manual LED Color Siatus Action Required Bright Red No Label material is detected Route the label web correctly Flashing Red Ribbon and Label detected Route the ribbon web indicating that the ribbon is correctly threaded incorrectly and is detected by the label gap sensor Label is detected No operator action required Table 3 3 LED Status Rev AA Labeller 3 11 Videojet 9550 Operator Manual LED Color Status Bright Green Label gap is detected Table 3 3 LED Status Continued Printhead Action Required No operator action required The printhead is equipped with a series of very small densely clustered heating elements dots mounted on a ceramic substrate When elect
30. opens the performance page showing additional statistical information on the printer throughput For more information refer Performance Page on page 4 7 Print Button Permits the user to print a test image on selection Note This option is only present if option is enabled on the printer using CLARITY Configuration Manager System Control Buttons Permits the user to switch off or switch on the LPA It also allows the user to change the LPA between RUNNING and OFFLINE modes Home Button Returns the user to the Home screen as shown in Figure 4 1 on page 4 2 Job Select Button Permits the user to select the required job from the list Refer to Selecting a Job on page 5 10 Table 4 1 Home Page Continued 4 6 Using the Home Page Rev AA Videojet 9550 Operator Manual Performance Page Touch Performance on the home page to access the performance page Figure 4 2 n RNN Performance lt Throughput 0 Batch Count 30 Total Count 141992 Availability gt Ignored Print Signals 89799 Short Term Speed 0 A TE Short Term Efficiency 0 Figure 4 2 Performance Page Buttons Description Throughput Shows the throughput of the LPA in prints per minute since the current Job was loaded Batch Count Shows the number of prints since the current Job was loaded Total Count Shows the number of prints over the life of the LPA Batch Barcode
31. printing Refresh the Print Memory The print memory is updated automatically within CLARITY Rewind Roll This is the mandrel provided to store the spent label web Glossary 2 Rev AA
32. refer to Service Manual Table 4 5 Control Page Rev AA Using the Tools Page 4 13 Videojet 9550 Operator Manual Buttons Description Internationalisation Allows the user to set the language of the CLARITY screen the international region country which control the date time formats and measurement units displayed within CLARITY Installation Wizard Allows the user to configure the printer for installation For more information refer Installation Wizard on page 5 9 Recalibrate Touchscreen Allows the user to recalibrate the touchscreen if touching the screen does not accurately locate the correct CLARITY button or Icon The printer requests the user to touch several crosses which are displayed on the screen one after the other The screen is recalibrated when the automated process is complete Note If the calibration of the machine has too many errors and does not allow a user to navigate to this screen via the CLARITY panel the same functionality can be triggered from within CLARITY Configuration manager for more information refer to Service Manual Set Screen Orientation Allows the user to rotate the entire display through 180 degrees in the event that the CLARITY panel is installed in an inverted orientation Date and Time Allows the user to set the system date and time of the printer Communications Allows the user to reset the printer s serial port to factory default settings These d
33. service or maintain this equipment Notes Notes provide additional information about a particular topic For example Note You can set the password protection for some functions to prevent any access that is not authorised Abbreviations and Acronyms Abbreviation Expansion AC Alternating Current O Input Output LCD Liquid Crystal Display LED Light Emitting Diode LH Left Hand LPA Label Printer Applicator POE Power Over Ethernet RH Right Hand SELV Safety Extra Low Voltage Ul User Interface USB Universal Serial Bus WYSIWYG What You See Is What You Get Table 1 2 Abbreviations and Acronyms Rev AA Abbreviations and Acronyms 1 5 Videojet 9550 Operator Manual Chapters in the Manual This manual is divided into twelve chapters An introduction to the topics that each chapter covers is shown in Table 1 3 Chapter Chapter Name Description No ds Introduction Contains the information about this manual the related publications and writing styles used in this manual 2 Safety Contains the safety and hazard information 3 Main Parts Describes the main parts of the LPA 4 CLARITY Operating Contains the information about CLARITY operating system System and updating CLARITY operating system 5 Startup Describes the basic startup operations of the LPA 6 Labeller Operations Describes the operations of the labeller unit of the LPA
34. the Startup Shutdown Stop Start or Print buttons will expand two buttons to the side which will be the same as the button pressed but with a number on each see Figure 6 35 Pressing button number 1 will trigger the corresponding button press on machine 1 the Master A Pressing button number 2 will trigger the corresponding button press on machine 2 the Slave B A OFFLINE x Home 14 08 21 02 2014 JOB 12 x 120g MINI HAM CHEESE 120g Pic nic Puff Pastry Mini Ham amp Cheese QTY 12 Performance Consumables N y Labels Ribbon ooo Batch Count 0 lt gt Total Count 0 Figure 6 35 Master Slave Buttons A typical scenario is explained below where machine A is the Master and machine B is the Slave 1 If A runs out of consumables labels ribbon or both it will now display a WARNING that will contain the corresponding consumable fault s 2 Bwill start labelling immediately after A stops 3 User replenishes consumables for A and clears the fault s It can now be put back online into a RUNNING state but it will not be labelling unless B falls into a FAULT state 4 When B runs out of consumables displays a FAULT and stops A will immediately start again For more information on auto changeover mode refer to service manual Master Slave Mode 6 29 Videojet 9550 Operator Manual How to Replace Label and Ribbon Web It is necessary to ensure that there is alway
35. 11 04 Ribbon F Fault The nbbon is not feeding correctly Check that the nb ce resolved and ready press the Clear button below Parameters Event Log FAULT E5025 q Faull Pareto Event Parameters Event Log 4 Duration Event Date Time mmmiss ng correctly and that the rollers can rotate freely without iil ki al jo call your maintenance the Detail butto OverallState 19 03 2014 11 04 fi OverallState 19 03 2014 11 01 x 5025 Ribbon Feed Fault 19032014 11 01 005 gt lt gt Hide Hide Hide ee Fouts __j_Wamings Status Figure 6 54 Event log diagnostics vent ID Date Time Event Type Event Duration minutes 4 4 1 2014 12 07 00 INFO Message Select 3 4 1 2014 12 05 10 WARNING E5000 Label Feed Required 1 5 2 4 1 2014 12 00 10 FAULT E5004 Label Web Break 3 1 1 4 1 2014 12 00 01 INFO Power On Figure 6 55 Exported Data For more information on the exported data refer to Service Manual Availability Page 6 47 Maintenance This chapter describes the general maintenance of the LPA General Maintenance Videojet 9550 LPA requires minimum ongoing maintenance A Caution EQUIPMENT DAMAGE The use of an incompatible cleaning kit can seriously damage your printer Such damage will not be covered by your printer warranty Use only cleaning kits approved by your dealer Note Harsh or dirty environments may require shorter intervals between preventive
36. 3 e Disable Selecting this option will cause the printer to go Offline when particular line is selected e No Print Selecting this option will cause the printer to remain in the Running state when particular line is selected but not print A TOENE x Line Select Remove Line Assignment Remove Line Assignment You have chosen to remove the selected job for Line 2 Would you like to Disable production from Line 2 or Allow product from Line 2 to go out without this printer printing on it A 4 v Disable Figure 6 33 Remove Line Assignment No Print 4 Line Select page appears again see Figure 6 34 a If you have selected Disable then the message Production Disabled appears b If you have selected No Print then the message Non Printing Job appears GGSSOrrHNER X Line Select Line 1 Dot Sample gt Line 2 Non Printing Job gt A SBa Figure 6 34 Line Select Page 6 26 Line Select Mode Rev AA Videojet 9550 Operator Manual Master Slave Mode Rev AA CLARITY Master Slave mode allows up to four printers to be connected together and to be used as a group the group can have only one master This chapter describes the use of Master Slave mode at e Level 1 Group Job Select e Level 2 Group Control e Auto Changeover For more information on Master Slave mode refer to the Videojet 9550 Service Manual Group Job Select Use Group Job Se
37. 3 A lt gt v Cancel OK Figure 6 7 Print Darkness 3 Touch OK 4 Touch the Home button to return to the home page Note Print darkness is also related to the accurate input of printhead resistance 6 6 Print Darkness Setup Rev AA Videojet 9550 Operator Manual Print Force Setup The following procedure explains how to change the value for Print Force Print Force is the force exerted on the label by the printhead during printing If the print force setting is too low it causes the printed image to appear faded If the print force is set too high the edges of the printed image appears blurred This will also overdrive the printhead and shorten its lifetime Choose the lowest value of print force that achieves a satisfactory quality print 1 Navigate to Tools gt Setup gt Printhead gt Print Force 2 Enter the required value of print force between 0 and 100 The default value is 50 Tools Setup Printhead Print Force lt 50 gt Mi oe Max 100 4 5 6 Default 7 8 9 50 Cancel Figure 6 8 Print Force 3 Touch OK 4 Touch the Home button to return to the home page Rev AA Print Force Setup 6 7 Videojet 9550 Operator Manual How to Print a Test Job A test image can be printed to check if the LPA is setup to print an image of acceptable quality To select and print a test job proceed as follows 1 Navigate to Tools gt
38. 50 Operator Manual Print Position X is the distance from the label stop position to the print position where the printing starts see Figure 6 3 If X is set to zero the printing starts at the label stop position Note If you print on the edge of the label i e off the end the printhead can be damaged ee Positive Y position X position ay Print Direction 1 Baseplate Rear of LPA 2 Label Figure 6 3 Print Position X and Y Enter the value of X as required see Figure 6 4 Print Position Print Position X i lt 0 0mm gt Min 100 0mm 1 2 3 Max 300 0mm 4 5 6 Default 0 0mm 7 8 9 0 lt _ gt v Cancel OK Figure 6 4 Print Position X 3 Touch OK 4 Touch Print Position Y and enter the value of Y position as required A negative value will move the print start position towards the baseplate a positive value will move the print start position away from the baseplate 5 Touch OK 6 Touch the Home button to return to the home page Adjust Label Print Position 6 3 Videojet 9550 Operator Manual Change Label Position on the Product The following procedure explains how to change the Label Position on the product 1 Navigate to Tools gt Setup gt Printhead gt Label Position on Product alternately this menu can be accessed from the Print Position button in the home screen A value of 0 mm zero mm indicates the label will be applied starti
39. 7 Maintenance Contains the information on service and maintenance 8 Troubleshooting Contains the operator level diagnostic and troubleshooting procedures 9 Specifications Contains LPA specifications 10 Menu Structure Contains the menu structure of the CLARITY user interface 11 Installation Wizard Describes how to configure the LPA installation 12 Availability Contains information about availability tools Table 1 3 List of Chapters 1 6 Chapters in the Manual Rev AA Safety Rev AA This chapter contains the following topics e Introduction e Equipment Safety Guidelines e Print Ribbon Safety Guidelines e Placement of Equipment e Other Important Guidelines AN Caution EQUIPMENT DAMAGE Read this chapter thoroughly before attempting to install operate service or maintain this equipment All available safety information should be observed and practised to operate the LPA safely and efficiently A Warning PERSONAL INJURY Observe all safety and warning labels on the device for the safe operation of the system A Warning PERSONAL INJURY Follow the installation and operating instructions at all times Only trained personnel should carry out maintenance or repair Adjustments should only be made as per instructions and training given Use of this equipment for any other purposes may lead to serious personal injury 2 1 Videojet 9550 Operator Manual Introduction The policy of Videoj
40. 9 MSRUONNINGH lt Home 11 53 31 01 2014 JOB Integra Performance Consumables Labels Ribbon Throughput Qp m Batch Count 30 Ooo gt it Total Count 141992 A yy 100 Figure 6 29 Select Job 2 To assign a particular job to Line 1 a Select Line 1 see Figure 6 30 OFFLINE X lt Line Select Line1 Production Disabled gt Line 2 Production Disabled gt TOKE A Eg Figure 6 30 Line Select b Select the correct job from the job list and touch OK 6 24 Line Select Mode Rev AA Rev AA Videojet 9550 Operator Manual c You can preview the assigned job see Figure 6 31 d Touch OK and Home Page appears The job selected is shown on the Line Select page A OFFLINE x 23 04 2012 CDX210V Job Select Dot Sample Printhead 1 Printhead 2 23 04 2012 CDX210V lt B OK Figure 6 31 Job Select Preview 3 To Remove the line assignment a Touch 1 on the Line Select page see Figure 6 32 A OFFLINE X Line Select Line 1 Line 2 Vos El A lt lt lt 4 Dot Sample gt Dot Sample gt Figure 6 32 Line Select Page Line Select Mode 6 25 Videojet 9550 Operator Manual b Remove Line Assignment page appears with the following choices see Figure 6 3
41. Continued 8 24 Job File Faults and Warnings Rev AA Videojet 9550 Operator Manual Error No Description Status E1229 Invalid Job File Invalid Graphic The Job file contains a graphic field Fault that is not supported by this printer Use CLARiSOFT to remove all Logo fields in the job Then download the corrected file to the printer Press the Clear button below to clear this fault message E1230 Invalid Job File Invalid Drawing The Job file contains a Drawing Fault field that is not supported by this printer Use CLARISOFT to remove all Drawing fields in the job Then download the corrected file to the printer Press the Clear button below to clear this fault message E1231 Invalid Job File Invalid Paragraph Field The Job file contains a Fault Paragraph field that is not supported by this printer Use CLARISOFT to remove all Paragraph fields in the job Then download the corrected file to the printer Press the Clear button below to clear this fault message E1232 Invalid Job File PDF417 Barcode out of Specification The Job file is Fault invalid and needs to be corrected using CLARISOFT A PDF417 or Micro PDF417 barcode field in the Job file contains more columns than the barcode symbology supports Use CLARiSOFT to check and correct the PDF417 and Micro PDF417 barcode fields in the Job file Then download the corrected file Press the Clear but
42. Diagnostics gt Printhead gt General lt Printing Mode Print Roller Width O Gap Sensor Type Print Test Image Figure 6 9 Print Test Image Integra Tools Diagnostics Printhead General Machine Hand Right Thermal Transfer 110mm Built In Single gt 2 Touch Print Test Image The user interface prompts for confirmation Printhead gt General Print Test Image Print Test Image No cs Are you sure you want to Print Test Image Yes Figure 6 10 Print Test Image 3 The test job stored in the controller will be printed Examine the printed label and verify the settings 6 8 How to Print a Test Job Rev AA Videojet 9550 Operator Manual How to Create a Job Jobs can be created offline on a PC using CLARiSOFT software or any other image creation software and then downloaded to the LPA Refer to CLARiSOFT Operator manual P N 462458 for more information on creating new jobs How to create a job in CLARiISOFT Note All dimensions in CLARiSOFT are in millimeters mm 1 Select File gt New from the CLARiSOFT menu 2 Select Videojet 9550 from the list of Coders under Select the Coder you wish to design for column 3 From the Select Format drop down list select the required font height Select the appropriate template for the application 4 Enter the desired image width and height Typically this value should be the width and
43. Job Are you sure you want to restore the job One 1l Restore Job Figure 6 21 Confirmation Screen Viewing the Current Job or Image The name of the current job is displayed on the CLARiTY home page see Figure 6 22 Before starting the production line make sure that the current job is the job that you want to print Home JOB Integra Performance wW Throughput Op m Batch Count 30 A RUNNING x gt Total Count 141992 11 53 31 01 2014 Consumables Labels Ribbon Figure 6 22 CLARiTY Home Page To view more details of the current job proceed as follows 1 Touch the name of the JOB on the home page Rev AA Viewing the Current Job or Image 6 17 Videojet 9550 Operator Manual 2 This will display a preview of the job see Figure 6 23 RUNNING Integra lt 4 Lot 4031 01905012345123455 rOoo Own Brand Beans Best Before 30 04 2014 A lt _ gt Yy O Figure 6 23 Current Job Details Display 3 To magnify the image on the screen double touch on the image to zoom in and zoom out If you are satisfied that the job is displayed correctly you can start the labeller as described in Printing Job on page 5 11 If the current job is not the job that you want to print refer to the instructions in Selecting a New Job on page 6 18 4 Touch the Back button on the navigation bar or the Home button to ret
44. LARITY display should be mounted in a convenient location to eliminate the potential entanglement with the exposed rotating parts 3 2 Equipment Description Rev AA Videojet 9550 Operator Manual Ports Description Interconnecting Connects the CLARITY Display to the main Cable control board Provides power and communication between the main control board and the CLARITY display USB USB Port allows the connection of a USB memory stick for functions such as system software updates transferring Jobs and backup restore of system archive or clone files Table 3 1 Display Connections Labeller The labeller consists of the following main parts Main Controller Board for the LPA The main controller board controls the different functions of the LPA The interconnecting cable communicates with the CLARiTY display and provides power to it 1 Printhead PCB 2 Main Controller Board Figure 3 3 Main Controller Board Rev AA Labeller 3 3 Videojet 9550 Operator Manual Connectors The controller board provides the following connections 1 Encoder 4 Beacon 7 CLARITY Display 2 Serial Port IOIOI 5 Product Detect 2 8 Ethernet 3 Input Output I O 6 Product Detect 1 9 Ethernet POE Figure 3 4 Connector Connectors Description 1 Encoder Port for connecting a shaft encoder to the controller to tell the software how fast the substrate is traveling 2 Serial Port IOIOI RS 232 Serial Port f
45. LARiSOFT to check and correct the EAN128 barcode fields in the Job file Then download the corrected file Press the Clear button below to clear this fault message Status Fault E1207 Invalid Job File EAN barcode out of specification The Job file is invalid and needs to be corrected using CLARiISOFT An EAN128 barcode field in the Job file contains variable length data followed by a separator character separator characters should not be used to terminate data in an EAN128 barcode Use CLARiSOFT to check and correct the EAN128 barcode fields in the Job file Then download the corrected file Press the Clear button below to clear this fault message Fault E1208 Invalid Job File EAN barcode out of specification The Job file is invalid and needs to be corrected using CLARiISOFT An EAN128 barcode field in the Job file contains data that is out of range e g an hour field set to 25 or a month field set to 13 Use CLARiSOFT to check and correct the EAN128 barcode fields in the Job file Then download the corrected file Press the Clear button below to clear this fault message Fault E1209 Invalid Job File EAN barcode out of specification The Job file is invalid and needs to be corrected using CLARiISOFT An EAN128 barcode field in the Job file contains an application identifier that requires a digit to specify the position of the decimal point but this digit is not
46. NAL INJURY Do not under any circumstances remove or obstruct any warning caution or instruction labels present on the equipment If any part of these labels become damaged worn or removed they must be immediately replaced Grounding and Bonding AN Caution EQUIPMENT DAMAGE Always prevent static discharge from occurring Use proper Grounding and Bonding methods Always bond conductive equipment together with approved cables to maintain them at the same potential and minimize static discharge Equipment Safety Guidelines 2 5 Videojet 9550 Operator Manual Printhead AN Caution EQUIPMENT DAMAGE The device must be switched off when the printheads are being installed connected or disconnected AN Caution EQUIPMENT DAMAGE The printhead may become hot during normal operation Observe necessary precautions before attempting to touch the printhead AN Warning PERSONAL INJURY Do not place your fingers under the printhead when the equipment is operating Print Ribbon Safety Guidelines AN Caution EQUIPMENT DAMAGE Print ribbons should be stored at a temperature range of 5 C to 40 C and at a non condensing humidity range of 20 to 85 AN Caution EQUIPMENT DAMAGE The use of incompatible ribbon can seriously damage your equipment and such damage will not be covered by your equipment warranty Use only the ribbon approved by your dealer 2 6 Print Ribbon Safety Guidelines Rev AA Videojet 9550 Operator Manua
47. RE Sed OR 1 3 Safety Information 4 ji siaicseoeskioare te eRe wie geval te day eae 1 4 NOTES r e Rie nothin ene oe ees oe caterer Mode Pawn Paes 1 5 Abbreviations and Acronyms 4 Mj 3g gas eek EE AO RS PE eRe 1 5 Chapters in the Manual s 0 3 p00 0s 06s eieeee iv dete Sees 1 6 Chapter 2 Safety IMO CIUCHON sopes octet baw ee Ae EEA a ROL ALR IE 2 2 Equipment Safety Guidelines 0 eee 2 2 Comply with Electrical Codes scig xx hives ieee esas 2 3 Electrical Powef eaae es waists apy Me eee aa RNS anions 2 4 Do Not Remove Warning Label 0 004 2 5 Grounding and Bonding 44 cscs ve weed owe ki er oes bia ater 2 5 Printhead 5 Mei teso RS SS ee 2 6 Print Ribbon Safety Csuidelines s Ais ooex cee palen Madan ee She aay 2 6 Placement of the Equipment s 2200 s 2 Fags s WeGeane oe 2 7 Usitig Accessories soreer okey to jb RES oo NEw eee eee 2 7 Other Important Guidelines ouuu wes dhs Lars a ew inlaw aces 2 7 Cleaning Safety Guidelines cu baw ea ees 2 8 Equipment Handling Safety Guidelines 2 8 Chapter 3 Main Parts Equipment Description ie wa ceca oi oikee nl yiitees eae ee cas 3 1 Rev AA Videojet 9550 Operator Manual CEARITY Display on rye ey ie Aeon ee ee deena ees 3 2 Labeler nerean oa Pees Packie wae c es Bae cates 3 3 Main Controller Board for the LPA 00 0000 eae 3 3 Ribbon Web scious sock a i ENa E ee ach ee 3 5 Label Webs i459 S23 aoa yi heh Sa
48. Use approved dealer cleaning supplies for cleaning Do not use high pressure air or cotton Equipment Handling Safety Guidelines AN Warning PERSONAL INJURY Follow manual handling guidelines when moving equipment and loading labels AN Caution EQUIPMENT DAMAGE Take precautions to prevent the LPA from tipping over when anchoring or moving the equipment 2 8 Other Important Guidelines Rev AA Main Parts This chapter contains information about the integral parts and accessories of the Label Printer Applicator Equipment Description The main parts of the Videojet 9550 LPA are shown in Figure 3 1 8 7 6 1 Label Supply Disc 6 Ribbon Waste Mandrel 11 Dancer Arm 2 Ribbon 7 Ribbon Supply Mandrel 12 Label Stock 3 Printhead 8 Mandrel Locks 4 Peel Tip 9 Label Waste Mandrel 5 LED 10 CLARITY Display Figure 3 1 Videojet 9550 LPA Left Hand Machine Rev AA Equipment Description 3 1 Videojet 9550 Operator Manual CLARITY Display The display is a touch screen user interface which is easy to use and allows the user to control different functions of the Label Printer Applicator There is a communication power cable connected directly to the display 1 Touch UI 2 Interconnecting Cable Communications Cable 3 USB Figure 3 2 Display Connections AN Caution EQUIPMENT DAMAGE Ensure that the interconnecting cable is fitted correctly before power on AN Warning PERSONAL INJURY The C
49. Width 110mm gt Figure 4 6 Consumables 4 12 Using the Tools Page Rev AA Videojet 9550 Operator Manual Working with the Control Setup Page Navigate to Tools gt Setup gt Control see Figure 4 7 A MRN BR Tools Setup Control m 4 CLARITY Parameter Archives gt Internationalisation gt m Installation Wizard gt Q Recalibrate Touchscreen gt Set Screen Orientation 0 Degrees gt Date And Time gt lt lt Communications Figure 4 7 Control Page Buttons Description CLARITY Parameters Archives Allows the user to save current printer configurations and to restore previously saved printer configurations Note When a USB memory stick is connected to the printer archives can also be saved or restored to and from the USB drive as well For more information refer to Service Manual CLARITY Printer Clones Allows the user to create or restore a Clone file to and from the USB memory stick A Clone file contains all of the printer settings and Job files Note Only present when a USB memory stick is inserted For more information refer to Service Manual CLARITY Update Allows the user to select from a list of available updates Update files must be saved in clarityupdate folder on the root of the USB memory stick to be recognized Note Only present when a USB memory stick containing update files is inserted For more information
50. abeller unit of the LPA Adjust label print position Change label position on product Print darkness setup Print force setup How to print a test job How to create a job How to download a job file Viewing the current job or image Selecting a new job User editable fields How to delete a job from the jobs database Line select mode Master Slave mode How to replace label and ribbon web Production audit log How to update controller software Availability Page Rev AA 6 1 Videojet 9550 Operator Manual Adjust Label Print Position The following procedure explains how to adjust the Label Print Position 1 Navigate to Tools gt Setup gt Printhead gt Print Position X see Figure 6 1 ait Tools s supa Pinne Print Position Y 0 Label Stopping Position 0 Print Orientation Label Feed Speed Print Darkness Reo Print Force lt gt Vv Printhead Resistance 500mm s gt Omm gt Omm gt 180 gt 75 gt 75 gt 1234 gt Figure 6 1 Print Position Alternately this menu can be accessed from the Print Position button in the home screen see Figure 6 2 Print Position Label Position On Product Print Position X 0 Print Position Y 0 lt gt Vv SHUTDOWN Ex Omm gt Omm gt A lt Omm gt Figure 6 2 Print Position from Home Screen 6 2 Adjust Label Print Position Rev AA Rev AA Videojet 95
51. ance Note Use only swabs or wipes that are available from the approved cleaning kits to clean the printhead Note Do not touch the printhead with sharp objects Note Allow one minute for the excess isopropanol to evaporate Failure to allow this interval can result in damage to the printhead by thermal shock Place the ribbon back carefully around the printhead Rotate the ribbon waste mandrel to tighten the ribbon Check for tension in the ribbon Note Perform Step 5 and Step 6 only if cleaning between ribbon changes Touch the Start button Ol on the CLARITY display The status bar changes to RUNNING Cleaning of printhead is complete Rev AA Troubleshooting Rev AA This chapter contains the following topics Printing Faults CLARITY Display Faults Label web Faults I O Faults CLARITY Error Messages Barcode Scanner Faults and Warnings Job File Faults and Warnings Diagnostics 8 1 Videojet 9550 Operator Manual Printing Faults Fault No information is printed Possible Cause No Print Signal Solution Go to Tools gt Diagnostics gt Printhead gt Inputs and check the presence of incoming print signal Low Darkness level Go to Tools gt Setup gt Printhead gt Print Darkness and increase the Darkness setting Incorrect or No Encoder signal where encoder used Go to Tools gt Diagnostics gt Printhead gt Inputs gt Encoder and check for encoder speed Incor
52. and is electronically controlled by the control card inside the back cover Idler Roller These are the rollers that guide the label liner along its thread path Job or Image Job is the set of characters that is required to be printed on the product label Label Length This is the overall length of the label from leading edge to trailing edge Label Peel Tip This peel tip is designed and positioned to separate labels peel off from the label liner when the label liner is pulled around it Labels can be applied only after they are peeled Label peel tip is a part of the print engine Label Printer Applicator Any device designed to print information on a label and later apply the label to an object Label Sensor This infra red thru beam detector senses the opacity of the label liner before the label is removed In doing so it also senses the spaces between the labels and provides label stop control The sensitivity of this sensor is adjustable and the stopping position of the label which is relative to the peel edge is adjusted electronically Label Size This is the dimension of the label width x length LCD LCD is a thin flat display device made up of any number of color or monochrome pixels arrayed in front of a light source or reflector Glossary 1 Videojet 9550 Operator Manual Line Select Line Select mode allows the controller to hold multiple jobs in RAM which in turn allows the user to select the jobs for
53. ate to Tools gt Diagnostics gt Printhead gt Inputs see Figure 4 11 D X Tools Diagnostics Printhead Inputs Encoder Line Select Applicator Product Sensor 1 Off Product Sensor 2 Off Ignore Product Off Dancer Arm Limit Sensor Off Figure 4 11 Diagnostics Printhead Inputs 1 Page Buttons Description Encoder Allows the user to view the encoder parameters For information refer Encoder on page 4 20 Line Select Allows the user to view the current status of the inputs being used for the Line Select feature of the printer For information refer Line select on page 4 21 4 18 Using the Tools Page Table 4 8 Inputs Diagnostics Page Rev AA Rev AA Videojet 9550 Operator Manual Buttons Description Applicator Product Sensor 1 Allows the user to view the status of the various inputs to applicator For more information refer Tamp Applicator Addendum Diagnostics Printhead inputs Applicator KI Input 1 ff Input 2 Off Input 3 Off Input 4 Off Input 5 Off t OOO Input 6 Off A lt gt Vv Input 7 Off Shows the status of the product sensor 1 Product Sensor 2 Shows the status of the product sensor 2 Ignore Product Dancer Arm Limit Sensor Shows if the gnore Product option is activated or not If activated controller sends signal to disab
54. ays 100 0 gt 91 0 gt column E Last 90 days 96 0 gt 79 3 gt O Current Month 100 0 gt 92 8 gt m March 2014 100 0 gt 91 0 gt February 2014 92 2 gt 83 6 gt A i o Production Time Export t Proxy USB Figure 6 49 Availability Note Arrows shown in the availability cells indicates the presence of data for drilling down Select the cell to view the specific data for detailed analysis Rev AA Availability Page 6 41 Videojet 9550 Operator Manual Option Description Timeframe Equipment Availability Allows the user to view equipment and operational availability values for different available time frames The history of the availability data enables the user to correlate seasonal changes affecting availability Shows the equipment availability data Operational Availability Shows the operational availability data based on the proxy in use for the calculation that is Power On time or Running time Production Time Proxy Export to USB Allows the user to change equipment availability calculation between user selected operating modes that is either running or power on mode Proxy choice ensures the calculation of availability matches the operating mode of user The operational availabil ity column in the Availability page see Figure 6 49 shows the proxy selected by the user Allows the user to export the event log to USB stick The UI will take the user through t
55. barcode than Fault the one printed onto the label The barcode scanner may not be mounted correctly Call your maintenance engineer or local service representative Press the Detail button below for maintenance assistance Once resolved and ready press the Clear button below E1603 Miss read Reported The Barcode scanner has reported a Miss Read Fault Consider recalibrating the scanner Press the Clear button below to clear this fault message E1604 No read Reported The Barcode scanner has reported a No Read Warning Consider recalibrating the scanner Press the Clear button below to clear this warning message E1605 Barcode Verify Queue Empty The scanner has been gated when there Fault was no barcode to verify Press the Clear button below to clear this fault message E5047 Barcode Scanner Communications Fault Reliable communications with Fault the Barcode Scanner have been lost Check that the cable between the Scanner and the printer is properly connected at each end The clear button will appear when reliable communications are found If the problem persists call your maintenance engineer or local service representative Press the Detail button below for maintenance assistance Once resolved and ready press the Clear button below Table 8 6 Barcode Scanner Faults and Warnings Rev AA Barcode Scanner Faults and Warnings 8 19 Videoj
56. bbon Displays the following ribbon information user can also access Ribbon page by navigating to Consumables gt Ribbon e Percentage Percentage of ribbon available Estimated Empty Time Estimated time by when the ribbon will empty based on the current job and the production rate Estimated Time Remaining Estimated time remaining based on the current job and the production rate e Last Changed Date and time when the ribbon was last changed A SHUTDOWN XR 4 Ribbon m q Percentage 55 Estimated Empty Time N A Estimated Time Remaining N A Last Changed 11 07 29 01 2014 Print Position Opens the Print Position menu when selected Permits the user to set the label position on the product print position X and print position Y on the label For more information refer Adjust Label Print Position on page 6 2 a SHUTDOWN oR Print Position 4 Label Position On Product Omm gt Print Position X 0 0mm gt Print Position Y 0 0mm gt lt gt Table 4 1 Home Page Continued Rev AA Using the Home Page 4 5 Videojet 9550 Operator Manual Buttons Description Performance Information Displays the following printer performance information Throughput Throughput of the LPA in prints per minute since the current Job was loaded e Batch Count Number of prints since the current Job was loaded e Total Count Number of prints over the life of the LPA Selecting this area
57. bel Print Position 2 fsos 006 s00s ses sows tee eves dane e s 6 2 Change Label Position on the Product 0000000 6 4 Print Darkness Setup ise wae how aeree EE E ey E a AN ey 6 5 Print Force Set pete ee VEN ee AE eee ook cad uae ne 6 7 How to Print a Test Job 0 ccc ccc cee enn 6 8 How to Creata JOD erpsesiueereri eek wea Fen wa a ee He AL 6 9 How to create a job in CLARiSOFT 0044 6 9 How to Download a job file 0 0 0 eee eee 6 9 2 Rev AA Videojet 9550 Operator Manual Download Job File using TCP IP or Serial Connection 6 9 Download a Job File using USB Memory Stick 6 12 Connecting the External USB Database 6 15 Viewing the Current Job or Image 0 0 00 cece 6 17 Selecting a New Jobisad4 2 sie28s 4 Sees Seed wa bw oes 6 18 Ser Editable Fi lds uii hii felts ond pce Sones oer ates Sit ea 6 19 How to Change the Text and Date Fields 6 19 How to Delete a Job from the Jobs Database 0 6 22 Lin Select Mde esi nace uo ease lee Oe Caren Peed ee AWE 6 23 Master Slave Mode 0 0 ccc cece nen teens 6 27 Group Job Selects yk etc v heen eae E ke wm aera 6 27 Group Contoh siere nei i ea Una at E E peace een Waa ct ante 6 28 Auto Changeover ess res correer pote an pe eam ie e ees 6 28 How to Replace Label and Ribbon Web 6 30 Removing the Ribbon Roll 0 0 6 30 Loading
58. bled the options available may be restricted dependent on user level Refer to Password Protection on page 4 36 for more information Rev AA Getting started with the CLARITY 4 1 Videojet 9550 Operator Manual Using the Home Page 12 11 fa Esa Home JOB Integra Performance Q Throughput Op m ai Batch Count 30 8 7 gt lt gt Total Count 141992 11 53 31 01 2014 lt 3 Consumablec agj 4 Ribbon g 5 Labels 1 Status Bar 2 Tools Button 3 Current Job Details Bar 4 Consumables 5 Ribbon 6 Labels d 7 Print Position 8 Performance Information 9 Print Button 10 System Control Buttons 11 Home Button 12 Job Select Button Figure 4 1 CLARiTY Home Page A Warning PERSONAL INJURY The LPA starts printing if you touch the status bar when the LPA is in OFFLINE mode Make sure that you do not touch the status bar if the LPA is not required to run 4 2 Using the Home Page Rev AA Videojet 9550 Operator Manual Buttons Description Status Bar Provides information about the status of the LPA e Running LPA is on and ready to print when the proper print trigger is received Offline LPA is on and not printing Shutdown Power to the printhead is disabled and not printing Warning Conditions exist that the Operator should be aware of but do not keep the system from printing Fault Conditions exist t
59. bon is feeding correctly and that the rollers can rotate freely without obstruction If the problem persists call your maintenance engineer or local service representative Press the Detail button below for maintenance assistance Once resolved and ready press the Clear button below E5026 Ribbon Feed Fault The ribbon is not feeding correctly Check that the Fault ribbon is feeding correctly and that the rollers can rotate freely without obstruction If the problem persists call your maintenance engineer or local service representative Press the Detail button below for maintenance assistance Once resolved and ready press the Clear button below E5027 No Ribbon Please add ribbon When ready press Clear button If Fault ribbon has been fitted and the fault persists call your maintenance engineer or local service representative Press the Detail button below for maintenance assistance E5028 Printhead Force Fault Call your maintenance engineer or local service Fault representative Press the Detail button below for maintenance assistance E5030 Printhead Force Fault Call your maintenance engineer or local service Fault representative Press the Detail button below for maintenance assistance E5031 Printhead Force Fault Call your maintenance engineer or local service Fault representative Press the Detail button below for maintenance assistanc
60. but it is not responding Please check the wiring connections between this Master printer and Slave 1 printer then power both this Master and Slave 1 off then on to try and clear this fault If the problem persists call your maintenance engineer or local service representative If you want to continue production without Slave 1 please go to Tools gt Setup gt Printheads gt Slave 1 and un assign Slave 1 E1301 Master Printer Absent This printer is configured as a Slave printer to a Fault Master printer in a group of printers The Master printer is not responding to this Slave printer Please check the wiring between this printer and the Master printer then power both printers off then on to try and clear this fault If the problem persists contact your maintenance engineer or local service representative E1302 Slave Job Select Failed Slave Printer 1 failed to select the current job Fault Please check the wiring between this printer and the Master printer then power both printers off then on to try and clear this fault If the problem persists call your maintenance engineer or local service representative E1303 Slave Database Full Slave Printer 1 has failed to receive a file because Fault it has run of space This usually occurs when a slave printer has a smaller database capacity than the master if this is the case then it is recommended that the slave database is upgraded To ensure troubl
61. button below and attempt to resume printing If the ribbon is broken reload the ribbon between the supply reel black backing disc and take up reel silver backing disc ensuring that it passes under the printhead and around the ribbon measurement roller Also ensure that the ribbon does not pass through the label sensor near the printhead To view the tutorial video press the Video button below Once resolved and ready press the Clear button below Status Fault E5017 Out of Printer Ribbon The printer ribbon has run out or there is very little remaining Replenish the machine with a new roll of ribbon Reload the ribbon between the supply reel black backing disc and take up reel silver backing disc ensuring that it passes under the printhead and around the ribbon measurement roller Also ensure that the ribbon does not pass through the label sensor near the printhead To view the tutorial video press the Video button below Once resolved and ready press the Clear button below Fault E5018 Printer Ribbon Low The printer ribbon is close to running out There are less than 50 metres of ribbon remaining You can view the Consumables Details by pressing the Consumables panel on the Home screen This information will indicate the estimated time when the ribbon will completely run out if production continues at the current rate Warning E5019 Printer Ribbon Setup Failure
62. civfbntmg p gt 7123 E 7123 E lt gt A a v Cancel OK Language Selection Key Figure 6 25 Default Keypad c The keypad functions the same way as the keypad on a computer Make necessary changes to the information Rev AA Videojet 9550 Operator Manual For date fields do the following tasks d Touch the data window to display the Calendar page see Figure 6 26 F E Job Select Manual Example Change Date lt 4 a May2012 gt Mon Tue Wed Thu Fri Sat Sun Today Default 26 May 2012 Days Offset 0 Months Offset 1 Years Offset Cancel OK 21 22 23 24 25 EJ 27 28 29 30 31 neo AA 4 Lv iiviiv A ana Figure 6 26 Calendar Page e Touch the or button to change the month and year f Touch the date on the calendar to choose the date of the month and touch OK Note Any dates that are not available for selection because of pre defined rules that may have been set in CLARiSOFT are dimmed 5 Touch OK when you are satisfied that the information in the data window is correct The user interface checks the check box If there are only two user editable fields in the job the user interface automatically displays the second field If there are three or more fields it displays the list of user editable fields so that you can select one When you touch OK at the final fiel
63. ck on the supply mandrel see Figure 5 5 Remove the label supply disc Unlock N Lock 4 Note Left Hand unit shown Figure 5 5 Mandrel Lock a 2 Fit the label roll to the label supply mandrel Ensure that the label supply is placed onto the mandrel so that the labels feed in the direction indicated on the supply disc 1 Label Supply Mandrel 2 Label Supply Figure 5 6 Label Web Path 3 If the unit is vertical replace the label supply disc and secure it with the label supply mandrel lock by turning the lock to the locked position as indicated on the mandrel lock see Figure 5 5 5 4 Loading the Web Rev AA Videojet 9550 Operator Manual 4 Remove a number of labels from the beginning of the roll to support the label routing Thread the label web as shown in Figure 5 3 on page 5 3 and Figure 5 4 on page 5 3 i e route the labels around each of the rollers in turn as shown on the webbing diagram Ensure that the labels are threaded through the label gap sensor and around the peel tip 1 Label Around Peel Tip 2 Label Gap Sensor 3 Label Figure 5 7 Label Around Peel Tip Note The label gap sensor detects the gap between the labels Refer to Label Gap Sensor on page 3 10 for more information When the labels are correctly routed the LED will turn green 5 Unlock the waste mandrel by rotating it in the direction indicated on the mandrel lock see Figure 5 8 Note Left Hand unit s
64. coated with ink During printing the ribbon is supplied to the thermal printhead where the ink is applied onto the labels e 1 Ribbon Waste Mandrel 2 Ribbon Supply Mandrel Figure 3 5 Ribbon Mandrels Rev AA Labeller 3 5 Videojet 9550 Operator Manual Ribbon Waste Mandrel The ribbon waste mandrel collects the waste ribbon that remains after the label has been printed The waste ribbon can be easily removed by using the pullout shaft in the ribbon waste mandrel which allows the core to be easily removed 1 Pullout Shaft 2 Ribbon Waste Mandrel Figure 3 6 Ribbon Mandrels 3 6 Labeller Rev AA Videojet 9550 Operator Manual Label Web The labels are routed from the label supply mandrel through the printhead assembly to the label waste mandrel This forms the label web Label Supply Mandrel The label supply disc holds the label roll in place on the mandrel The mandrel lock is used to retain the roll in place The mandrel lock indicates the locking and unlocking directions 1 Mandrel Lock 2 Label Supply Disc Figure 3 7 Label Supply Mandrel Dancer Arm The dancer arm is designed to absorb the change in tension of the label web during its movement through the LPA Dancer Arm Figure 3 8 Dancer Arm Rev AA Labeller 3 7 Videojet 9550 Operator Manual Idler rollers The idler rollers are free spinning rollers that support and guide the label web through the LPA The position of the roller
65. ction has been disabled on Please press the Job button on the home screen and check that the line configuration is correct Press the Clear button below to clear this fault message E1012 No Line Selected A print signal has been received for a product without Fault any line selection Please check that the line selection system is functioning correctly Press the Clear button below to clear this fault message E1013 BETA Expired The beta period for the release has expired Fault Contact your maintenance engineer or local service representative to correct this problem E1014 Time and Date may be incorrect The printers time and date may notbe Warning correct The most common cause for this is that the battery used to backup the printers clock is flat If this problem returns the next time the printer is power on then the battery should be replaced If the battery is flat the date and time the currently selected job and some performance data will be lost when the printer is switched off Press the Clear button below to clear this warning message E1239 CLARITY Data File Complete All data has been printed in the current Fault CLARITY Data File Please select a new Job to resume printing Note you will have to install a new CLARITY Data file before selecting the Job if that job uses a CLARITY Data file Press the Clear button below to clear this fault message E1240 Missing CLARITY Data
66. currently opened Job file select the Current Image button To download multiple Job files that have been saved to the PC select the File button and navigate to the location on the PC where the files are saved Highlight all of the Jobs you wish to transfer and select Open 6 10 How to Download a job file Rev AA Videojet 9550 Operator Manual A preview or list of the selected job s appears see Figure 6 12 OOOO hob Selection Confirmation Piesze corte thatthe folowing mages cortan the corect data CLARSOFT Summary amp CLARICOM Figure 6 12 Print Preview of Job 7 Click the OK button The Progress window which displays the status bar appears The status bar indicates the status of the job downloading process see Figure 6 13 Progress m Completed amp CLARICOM Arap Coeg Mrapen iare Figure 6 13 Progress Window Ensure the Job now exists in the printer s database if no longer needed How to Download a job file 8 Disconnect the communications cable between the PC and the printer 6 11 Videojet 9550 Operator Manual Download a Job File using USB Memory Stick Do the following tasks to download a job file from the PC to the LPA using a USB memory stick 1 Insert the USB memory stick into the PC 2 On the File menu click Job Download see Figure 6 14 G CLARISOFT C Users Administrator Desktop 4head_elipse ciff Edit View Tools
67. d for compliance with Canadian regulations regarding safety by TUV SUD America For Customers in the European Union This equipment displays the CE mark to indicate conformance to the following legislation EMC Directive 2004 108 EC Essential health and safety requirements relating to electromagnetic compatibility CISPR22 EN 55022 Class A EN 61000 6 2 EN 61000 6 4 EN 61000 3 2 EN 61000 3 3 Low Voltage Directive 2006 95 EC Information Technology Equipment Radio Disturbance Characteristics Limits and methods of measurement Characteristics Limits and methods of measurement Information Technology Equipment Immunity Characteristics Immunity for industrial environments Generic Emissions Standard for Heavy Industrial Environments Limits for harmonic current emissions equipment input current lt 16A per phase Limitation of voltage changes voltage fluctuations and flicker in public low voltage supply systems for equipment with rated current lt 16A per phase and not subject to conditional connection Essential health and safety requirements relating to electrical equipment designed for use within certain voltage limits EN 60950 1 IEC 60950 1 Information Technology Equipment Safety Part 1 General requirements Rev AA Rev AA Machinery Directive 2006 42 EC EN 60204 1 EN 12100 ISO 13849 1 Videojet 9550 Operator Manual Safety of machinery Electrical equipment of machines
68. d for this job and all the check boxes are checked the user interface shows you the preview of the image Rev AA User Editable Fields 6 21 Videojet 9550 Operator Manual 6 At the preview perform one of the following e If you are satisfied with the image and you want to run the new job touch OK Products will be printed with the new image until you make further changes or select a new job If you are not ready to print the job you can leave this screen as it is You can touch OK at a later stage to select the job at that time e If you want to step back through the job select screens to make alterations to the variable data touch Cancel e To cancel the job selection altogether touch Home a button How to Delete a Job from the Jobs Database To remove jobs that are no longer required proceed as follows 1 Touch the Tools icon on the home page 2 Touch the Database icon on the tools page to open the database page 3 Select the required database internal or external and touch Edit to go to the deletion screen see Figure 6 27 This page contains a list of all the available print jobs along with details of number and size of the selected Jobs OFFLINE x Tools Databases gt Internal lt Statistics O 1 File Barcode Control Image Small 3 8KB O Cartridge Test Image o C TwoHeadStitch A lt q gt y Cancel Select All l Delete
69. diagnostic screens show the current value of different parameters which help you in troubleshooting the LPA To access the diagnostics screen navigate to Tools gt Diagnostics see Figure 8 6 For more information refer Working with Diagnostics on page 4 16 Tools Diagnostics lt 4 Printhead Consumables amp Control Options 3a A Figure 8 6 Diagnostics Page Diagnostics 8 27 Specifications This chapter contains the following topics e Technical Drawings e Technical specification e System specification e Networking and external communications e Terminals Technical Drawings CLARITY Display 184 6 mm 49 9 mm i 7 3 in gt 1 9 in 147 mm 5 8 in Figure A 1 CLARiTY Display Dimensions Rev AA Technical Drawings A 1 Videojet 9550 Operator Manual Label Printer Applicator Technical Specification P 587 5 mm 26 5 in 726 mm 28 6 in Figure A 2 LPA RH with Direct Apply y 12 9 mm E i meas it ai 0 5 in E S m 5 a pe a m Ti Product U
70. download only the currently opened Job file select the Current Image button To download multiple Job files that have been saved to the PC select the File button and navigate to the location on the PC where the files are saved Highlight all of the Jobs you wish to transfer and select Open Rev AA How to Download a job file 6 13 Videojet 9550 Operator Manual 8 The confirmation window appears see Figure 6 16 Job Selection Confirmation Le Please confirm that the following images contain the correct data OOOO amp CARICOM oc cores te Figure 6 16 Confirmation Window 9 Click the OK button to continue After the files are downloaded the message shown in Figure 6 17 appears Progress Completed m S CLARICOM Pacage Coons Niragmen Seow oi Figure 6 17 Download Complete AN Caution Failure to use the Print to File procedure will result in errors and rotated images 10 Remove the USB Memory stick from the PC 6 14 How to Download a job file Rev AA Videojet 9550 Operator Manual Connecting the External USB Database 11 Insert the USB memory device into the USB port of the controller see Figure 6 18 Figure 6 18 USB Port 12 Navigate to Tools gt Databases The database page displays the External Database see Figure 6 19 t lt gt ail 7 A M gt lt Tools Databases lt 4
71. e Table 8 5 CLARiTY Error Messages Continued Rev AA CLARITY Error Messages 8 15 Videojet 9550 Operator Manual Description Status E5032 Printhead Position Fault The printhead is not in the correct position to print Check for obstructions between the printhead and print roller If the problem persists call your maintenance engineer or local service representative Press the Detail button below for maintenance assistance Once resolved and ready press the Clear button below Fault E5033 Label Supply Low The label supply is close to running out You can view the Consumables Details by pressing the Consumables panel on the home screen This information will indicate the estimated time when the label supply will completely run out if production continues at the current rate Warning E5034 Unlabelled Product Products are being sensed as too close together some of the last few products may not have been labelled Ensure products are adequately spaced and that the product sensor is not obstructed If the problem persists call your maintenance engineer or local service representative Press the Detail button below for maintenance assistance Once resolved and ready press the Clear button below Fault E5035 Print Resolution Mismatch The printer attempted to print an image that has a different print resolution to the current printer co
72. e Use CLARiISOFT to check and ensure that all bitmap files used by this Job file display properly in CLARISOFT Then download the corrected file Press the Clear button below to clear this fault message Fault Fault Invalid Job File invalid graphic The Job file is invalid and needs to E1104 Invalid Job File invalid date field The Job file is invalid and needs to be corrected using CLARiSOFT The Job file you are trying to select contains an incorrectly specified Date Calculation The Default Offset for the date falls outside of the date range specified by the Minimum and Maximum user concession Use CLARISOFT to correct this error in the Job file Then download the corrected file Press the Clear button below to clear this fault message Fault E1105 Invalid Job File Multiple Transmitted Fields The Job file is invalid and needs to be corrected using CLARiSOFT A Transmitted Field attribute was found on more than one field Only one field can be tagged as the transmitted field Use CLARiISOFT to correct this error in the Job file Then download the corrected file to Clarity Press the Clear button below to clear this fault message Fault Table 8 7 Job File Faults and Warnings 8 20 Job File Faults and Warnings Rev AA Videojet 9550 Operator Manual Error No Description Status E1200 Invalid Job File invalid barcode character T
73. e does not have the expected number of characters Use CLARISOFT to check and correct the barcode fields in the Job file Then download the corrected file Press the Clear button below to clear this fault message E1213 Invalid Job File barcode out of limits The Job file is invalid and Fault needs to be corrected using CLARISOFT A barcode field in the Job file overruns the edge of the image and it is not possible to extend the image area to accommodate the barcode Use CLARISOFT to check and correct the barcode fields in the Job file Then download the corrected file Press the Clear button below to clear this fault message E1214 Invalid Job File Invalid Checksum Data The Job file is invalid and Fault needs to be corrected using CLARiSOFT A field in the Job file uses a checksum e g an EAN13 barcode with a price verifier digit but the data supplied to calculate the checksum were not valid Use CLARISOFT to check and correct fields using checksums in the Job file Then download the corrected file Press the Clear button below to clear this fault message E1215 Invalid Job File invalid barcode height The Job file is invalid and Fault needs to be corrected using CLARiSOFT The height supplied for a barcode in the Job file is smaller than the minimum allowed by the barcode specification Use CLARiISOFT to check and correct the barcode fields in the Job file Then download the corr
74. e 4 16 Control Parameters Continued 4 30 Using the Tools Page Rev AA Videojet 9550 Operator Manual Buttons Description Image Update Displays all Jobs currently in the printer s queue and Queue the number of times each Job has been allocated to print No Print Limit indicates that the currently loaded Job will continue to print until a new Job is loaded Table 4 16 Control Parameters Continued TCP IP Control Communications gt TCP IP lt 4 IP Address CLARITY Communications Barcode Scanner Text Communications O Subnet Mask ZPL Emulation A y SATO Emulation YIULY JULY IY LY Figure 4 21 TCP IP Parameters Buttons Description IP Address Displays the IP Address of the controller Subnet Mask Displays the Subnet Mask number CLARITY Communications Displays the TCP IP port number and CLARITY network status Barcode Scanner Displays the protocol information for the barcode scanner Text Communications ZPL Emulation Displays the TCP IP port number assigned for Text Communications Displays the TCP IP port number assigned for ZPL Emulation commands Table 4 17 TCP IP Parameters Rev AA Using the Tools Page 4 31 Videojet 9550 Operator Manual Buttons Description SATO Emulation Displays the communication protocol status assigned TCP IP port number port response
75. e free operation delete some jobs out of the master printer database and then repower the master printer This will cause the master and slave databases to be resychronised Press the Clear button below to clear this fault message E1304 Slave Software Version Slave Printer 1 has failed to communicate with Fault the Master Printer because its software is too old Please perform a CLARITY Update to the latest revision of software to resolve this problem E1305 Slave Job Update Failed Slave Printer 1 failed to update the printing Fault data for the current job Please check the wiring between this printer and the Master printer then power both printers off then on to try and clear this fault If the problem persists contact your maintenance engineer or local service representative E1500 Log File Corruption Corruption has been detected in the log file Please Warning navigate to Tools gt Diagnostics gt Control gt Log Files for more details Press the Clear button below to clear this warning message Table 8 5 CLARITY Error Messages Continued Rev AA CLARITY Error Messages 8 11 Videojet 9550 Operator Manual Error No E1501 Description Log File Space Critical The available space for logging has reached a critical level Please archive the log file or delete unnecessary files from the Job database to free up some space This fault message will clear
76. e message e Clear the message from the display sometimes the message clears automatically when the fault is corrected and sometimes you have to clear it by touching the Clear button Reading a Fault Message or Warning When a fault or warning occurs CLARITY displays the fault message in the status window at the top of all pages When a fault occurs the LPA s fault output relay will open If this relay is wired into the packaging machine s stop circuit it can be used to ensure that the packaging machine is stopped in the event of an error This prevents the uncoded product from being produced when the LPA has a fault 8 6 CLARITY Error Messages Rev AA Videojet 9550 Operator Manual For example when the entire reel of ribbon has been used CLARITY will display the red FAULT banner with the message Label Web Break as shown in Figure 8 3 EUS Home 12 36 31 01 2014 JOB Integra Performance Consumables Labels Ribbon Throughput Op m Batch Count 30 l Total Count 141992 Several faults and warnings may occur at the same time Faults will always be displayed first Q00 A lt _ gt 100 Figure 8 3 Fault Display To view the faults warnings in more detail and to view instructions on what to do about them touch the red or yellow area in the status window at the top of the CLARITY display Rev AA CLARITY Error Messages 8 7 Videojet 9550 Operator Manual Clearing
77. e optimum value Too much printhead force the edges of the printed image appears blurred Navigate to Tools gt Setup gt Printhead gt Print Force Adjust the printhead force value to optimum value Dirty Printhead Allow the printhead to cool and then clean see Cleaning the Printhead on page 7 3 Dirty or worn label Check clean reposition or replace labels if necessary Ribbon slipping on either supply or waste ribbon mandrels Check shaft is secured on the waste ribbon mandrel If necessary replace ribbon leaf springs Call your maintenance engineer or local service representative Incorrect ribbon stock Replace with correct ribbon Ribbon width set incorrectly Check and enter correct ribbon width Non approved consumables not suitable for print speed and quality required Replace consumables with appropriate grade Ribbon creasing due to ribbon not fully pushed onto supply mandrel Push ribbon supply onto mandrel fully Incorrect printhead resistance set Check and re enter the printhead resistance Top or bottom of print is missing or ragged Image off the side of the label Check position Y and adjust Check image size is not too big for the label Image off the top or bottom of the label Check print position X and adjust Check image size is not too big for the label Table 8 1 Printing Faults Continued Rev AA
78. e s Last Expected Barcode s Last Scan Rev AA Table B 1 Menu Structure Continued B 6 Videojet 9550 Operator Manual Menu Value Min Max Database Internal Capacity External when USB attached Help Tutorial Videos How to Load New labels How to Load New Ribbon How to Clean the Printhead How to Change the Printhead How to Change the Print Roller Consum Labels Percentage ables Estimated Empty Time Estimated Time Remaining Last Changed Ribbon Percentage Estimated Empty Time Estimated Time Remaining Last Changed Print Posi Label Position tion on Product Print Position X Print Position Y Table B 1 Menu Structure Continued B 7 Rev AA Menu Perfor mance Throughput Value Min Videojet 9550 Operator Manual Batch Count Total Count Batch Barcode Counts Total Barcode Counts Availability Ignored Print Signals Short Term Speed Short Term Efficiency Long Term Speed Long Term Effi ciency Trend Speed Trend Effi ciency Nominal Speed Rev AA Table B 1 Menu Structure Continued B S Installation Wizard This chapter describes the installation wizard To set up the printer do the following tasks 1 Navigate to Tools gt Setup gt C
79. e user s authority to operate the equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules subpart B These limits are designed to provide responsible protection against harmful interference when the equipment is operated in a industrial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference In such cases the users will be required to correct the interference at their own expense Shielded cables must be used with this unit to ensure compliance with Class A FCC limits The user may find the following booklet prepared by the Federal Communications Commission helpful How to Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington DC 20402 Stock No 004 00 00345 4 This equipment has been tested and certified for compliance with U S regulations regarding safety by TUV SUD America Videojet 9550 Operator Manual For Customers in Canada Emissions The equipment complies with the Canada ICES 003 04 Class A Safety The equipment complies with Canadian standard C22 2 No 60950 1 This equipment has been tested and certifie
80. ected file Press the Clear button below to clear this fault message E1216 Invalid Job File Barcode Symbology Not Installed The Job file Fault contains a barcode symbology that is not installed in this printer Use CLARiSOFT to remove the barcode from the Job file Then download the corrected file to the printer Press the Clear button below to clear this fault message E1217 Invalid Job File Undefined Format Identifier The Job file is invalid Fault and needs to be corrected using CLARiSOFT A Data Matrix Barcode field in the Job file uses a Public Format ID which is not currently defined Press the Clear button below to clear this fault message E1218 Invalid Job File Data too long The Job file is invalid and needs to be Fault corrected using CLARiSOFT A Data Matrix Barcode field in the Job file contains too many data characters for the selected dimensions Press the Clear button below to clear this fault message E1219 Invalid Job File Invalid Barcode Size The Job file is invalid and Fault needs to be corrected using CLARISOFT A Data Matrix Barcode field in the Job file has invalid dimensions Press the Clear button below to clear this fault message Table 8 7 Job File Faults and Warnings Continued Rev AA Job File Faults and Warnings 8 23 Videojet 9550 Operator Manual Error No E1220 Description Invalid Job File
81. ed Jo A Printhead Printhead Health Health Graph lt 4 1548 2338 Resistance Change 3 Note Above example shows that the printhead is in operation and shows signs of wear In this example the printhead is in operation without affecting the print quality Table 4 13 Printhead Health Page Rev AA Using the Tools Page 4 25 Videojet 9550 Operator Manual Buttons Description Printhead Resistance value Allows the user to view the printhead resistance Table 4 13 Printhead Health Page Continued Speed Profiles Navigate to Tools gt Diagnostics gt Printhead gt Speed profiles see Figure 4 18 RUNNING lt Tools Diagnostics Printhead Speed Profiles q Capture Speed Profile gt Display Previous Speed Profile gt Profile Type Inputs and Outputs gt Profile X Axis Time gt Figure 4 18 Speed Profiles 4 26 Using the Tools Page Rev AA Videojet 9550 Operator Manual Buttons Description Capture Speed Allows the user to capture the speed profile Profile When selected displays a confirmation page Once confirmed displays the speed profile graph JO n RUNN Printhead Speed Profiles Encoder Profile lt 4 1009 e BS 8 3 ae EE KC z Speed mm s a g 0 s ew 67 733 780 e3 s9 988 1012 1059 1108 Time ms In the above graph e The
82. ed Fault 7 OverallState 103 2014 11 04 OverallState 19 03 2014 11 01 0 f j E5025 Ribbon Feed Fault 19 03 2014 11 01 0 05 gt gt Hide Hide Hide Export te j Faults Warnings Status USB Figure 6 53 Event log Symbol Type Faults event Warning events Status An equipment event Ci where no warnings or faults are m raised Table 6 9 Event Log symbols Note If an event has caused downtime then the symbol gt will be present along with the Fault Warning or Status symbols indicating that you can view the equipment parameters at the time of that event 6 46 Availability Page Rev AA Rev AA Videojet 9550 Operator Manual Option Description Hide Faults Allows the user to Show Hide any fault events from the event log list Hide Warnings Allows the user to Show Hide any warning events from the event log list Hide Status Allows the user to Show Hide any status events from the event log list Export to USB Allows the user to export the event log and associ ated parameter snapshots to USB stick The UI will take the user through the steps required to download to USB Table 6 10 Event Log Page Options Touch on the event message for detailed description of the fault or warning event The user interface displays a detailed description likely cause and resolution 3 Ribbon Feed Fault FAULT E5025 fi OverallState 19 03 2014
83. editable fields in the job are displayed 2 Touch the required field from the list to select it the first one in the list is automatically selected The default data for that field appears in the preview window Figure 6 24 OFFLINE X Job Select Variable Data four lt Field00 1 Best Before Field01 26 Apr 2012 Soo Best Before 26 04 2012 OK A vv Cancel Edit Figure 6 24 Default Data Window Rev AA User Editable Fields 6 19 Videojet 9550 Operator Manual 6 20 User Editable Fields If the information in the preview window is the information that you want to print go to step 5 If you want to change the information perform step 4 Touch Edit to modify the information For text fields do the following tasks a Use the alpha key pad to enter the data The CLARiTY Operating system supports a number of standard languages for use with User Entered text information b Touch the Language Selection Key to access the available language selections see Figure 6 25 OFFLINE xX Job Select Variable Data four Field00 1 lt Best Before aflwlefk itiyiulilol p amp Q alls d gin i Uk Pg 4 izixi
84. eed EA beh es 3 7 Emergency StOp E StOp p5s4 thes eee pine pi ete eh ee 3 9 SENSORS acdsee Gets bata a GL RW Ae ees Ae ee a RSS 3 10 Printhedd ireset aae 4 Deh aeaa a oa WHA God a Bowens deere 3 12 Applicator Gy oe ate dan ed Sas dann gied Met roe mOr E 3 13 Chapter 4 CLARITY Operating System Getting started with the CLARITY 0 0 004 4 1 Using the Home Page hye eh arian o h S RN a RAR Rew NN 4 2 Performance Page sc5 ascot e ba oet es Sie eas 4 7 Usine the Tools Fase snc riger ungrare ae e e aoe ewe RE 4 9 Working with Setup Page 0 0 cee eee eee eee 4 10 Working with Diagnostics 0 00 4 16 Working with Database i503 eo9 ane has Gene ga ey 4 34 Working with Fel ws 0 bik aise GS neg Gist eR etwre ae as 4 35 Password Protection u un che Weg oee bene tw Sead es 4 36 Chapter 5 Startup Turning On the Machine 7 4 5 ewe sere wee ener eo 5 2 Loading the Webwsscovsctuts cscs ke e nE E e ee aera ae tess 5 3 Loading a Label Roll on to the Label Supply Disc Mandrel 5 4 Loading a Ribbon Roll on to the Ribbon Supply Mandrel 5 6 Set Screen Orientatloti acces snai i ires EEE E EEN EES Oe EGS 5 9 Installation WiZaEds 4s6 iss ee nnr i eed 5 9 Selecting a Jobi cvci cl iesst 8h eee oe Maines os Ad EE wa 5 10 Pining HOS abi a gee eke aE e Mire lta a ees Ni te ot Sn 5 11 Stopping Labelen sssr iesrrin t ene anche ne eee EEA E EE ENR 5 12 Chapter 6 Labeller Operations Adjust La
85. eel tip Note 0 mm setting will stop the front of the label at the peel tip Print Orientation Allows the user to set adjust the print orientation to 0 or 180 degrees depending on requirements Rev AA Using the Tools Page 4 11 Videojet 9550 Operator Manual Buttons Description Label Feed Speed Allows the user to set adjust the speed at which label is fed for printing in millimeter per second Note Label feed speed is automatically set during the installation wizard setup In encoder mode this value cannot be adjusted When not using an encoder this value can be set adjusted to ensure that it matches line speed Print Darkness Allows the user to set adjust the print darkness between 60 and 100 in 1 increments Print Force Allows the user to set adjust the force to be applied while printing on the label Printhead Resistance Allows the user to enter the resistance value of each printhead Working with Consumables Setup Page Navigate to Tools gt Setup gt Consumables see Figure 4 6 Consumables page enables the user to set the width of the printer ribbon Note Only 76 mm or 110 mm ribbon width options are available initially Note It is important that the ribbon width fitted matches the print roller fitted The printhead can be damaged if it strikes the plate T S0 ool anton mance Tools Setup Consumables Ribbon
86. efault settings configure the printer to communicate with CLARISOFT and CLARITY Configuration Manager Table 4 5 Control Page Continued 4 14 Using the Tools Page Rev AA Videojet 9550 Operator Manual Working with the Options Setup Page Navigate to Tools gt Setup gt Options see Figure 4 8 OFFLINE x x m4 a vee lt i Performance Tools Setup Options lt Barcode Scanner Vv Figure 4 8 Options Page Buttons Description Barcode Scanner Allows the user to setup the barcode scanner for barcode validation of the label after it has been applied on the product Barcode validation is confirmation that the barcode can be read and the data content is correct fm OFFLINE 5 Tools Setup Options Barcode Scanner Gate Duration 500ms N Delay Before Gate Oms gt Es Applicator Table 4 6 Control Page Rev AA Allows the user to setup the applicator Note This menu is available only when an applicator is attached to the LPA Using the Tools Page 4 15 Videojet 9550 Operator Manual Working with Diagnostics Navigate to Tools gt Diagnostics see Figure 4 9 c es Tools Diagnostics Printhead Consumables Control Options TOOG xi Figure 4 9 Diagnostics Page The diagnostics page allows the user to view the following pages But
87. elect a new Job and press the Clear button to enable printing to be restarted E1002 Operation Aborted The operation of the printer was intentionally aborted Fault by a host control system When ready to do so the host control system will clear this abort condition and then this fault message will automatically clear and the printer will resume operation E1003 Realtime Clock Fault There is a problem with the Real time Clock which Fault is required for the system to operate correctly E1004 Backup battery is flat The battery which powers the printer s clock is flat Fault This means that the date and time the currently selected Job and some performance data will be lost when the printer is switched off E1005 Print Limit Exceeded The current Job was selected with a print limit i e Fault a limit on the number of times the Job can be printed This limit has been reached but the printer has received a further print signal that would have exceeded the limit This error will become clearable after selecting a new job Alternatively a Job selection command or variable data update from an external source will also make this error clearable E1006 Image Update Failure CLARITY was unable to update the image that will Fault be printed next This usually occurs because products are too close together Press the Clear button to enable printing to be restarted E1007 Ima
88. elected the triggering will be configured automatically Touch Next The wizard goes to Step 34 If Product Sensor 2 is selected the wizard goes to Step 32 Follow the instructions displayed and touch Next Enter the Barcode Trigger Distance in mm This is the distance between the peel tip and the barcode scanner Touch Next The installation setup is complete Follow the on screen instructions and click OK Rev AA Availability Overall Equipment Effectiveness Availability Tools Introduction Availability is a measurement of equipment uptime It is the amount of time that the equipment is ready to run when required by production This is one of the three key metrics of OEE and is available for Videojet 9550 The Availability tool helps to isolate operational versus equipment issues and allows the user to track the printer downtime and view the downtime statistics The pareto of faults that allows the analysis of runtime measurement data helps the user to understand and eliminate the more frequent causes of both equipment and operational downtime The availability shows two basic availability metrics simultaneously e Printer Availability e Operational Availability Note Operational Availability can be changed between two separate production time proxies as required by the user power on and running mode For more information refer Operational Availability on page D 2 Operating Time Availability P
89. elligent Motion technology ensures automatic and precise control of the entire system In addition Direct Apply provides accurate placement of on demand labels at high speed without the need for an applicator top or side applications only enabling it to never miss a pack even during build back Videojet 9550 maximizes uptime increase productivity and remove the risk of mislabelled packages by using the most intelligent and user friendly labelling system About the Manual This Operator Manual is written for the every day user of the LPA The Operator Manual helps the user to understand the different parts and different printing and labelling operations of the LPA Rev AA Equipment Description 1 1 Videojet 9550 Operator Manual Related Publications The following manuals are available for reference Videojet 9550 Service Manual Part Number 462470 Tamp Applicator Addendum Part Number 462475 01 Language Codes When you order this manual make sure to add the 2 digit language code at the end of the part number For example the Danish version of the operator manual is part number 462469 18 Table 1 1 shows the list of language codes that you can use to identify the translated versions of this manual For more information contact the Videojet distributor or subsidiary Note The availability of the Operator Manual is indicated by an asterisk Availability of the Service Manual is indicated by a plus sign For more
90. em persists call your maintenance engineer or local service representative Press the Detail button below for maintenance assistance Once resolved and ready press the Clear button below Fault E5102 Applicator Cylinder Fault The telescopic applicator cylinder is not operating correctly Check for obvious obstructions and clear If problem persists call your maintenance engineer or local service representative Press the Detail button below for maintenance assistance Once resolved and ready press the Clear button below Fault Table 8 5 CLARiTY Error Messages Continued 8 18 CLARITY Error Messages Rev AA Videojet 9550 Operator Manual Barcode Scanner Faults and Warnings Table 8 6 provides the Barcode Scanner Faults and Warnings Error No Description Status E1601 Barcode Fault The barcode scanner cannot read the barcodes printed Fault onto the labels Check printhead is clean and printing clear barcodes onto the labels Check that labels are applying properly to the products and that they are not wrinkled Check that the barcode scanner is not obstructed from scanning the barcodes If the problem persists call your maintenance engineer or local service representative Press the Detail button below for maintenance assistance Once resolved and ready press the Clear button below E1602 Barcode Fault The barcode scanner has read a different
91. es Printer Performance Inputs and Outputs Profile X Axis Distance Time Export Printer Logs Consumables Label Supply Diameter Label Waste Diameter Label Length Label Gap Length Ribbon Supply Diameter Ribbon Waste Diameter Ribbon Tension Control Software Part Number CLARITY CLARITY Boot Loader Printhead 1 Firmware Versions Printhead 1 Firmware Date Printhead 1 Co processor Operating System Version Operating System Build Date PCB Serial Number PCB Revision System Information CPU Speed Equipment Reference Table B 1 Menu Structure Continued B 5 Rev AA Menu Contact Information Printer Location Value Min Videojet 9550 Operator Manual Name Address Line 1 Address Line 2 Address Line 3 Address Line 4 Serial Number Telephone Number Communications Communication Port 1 Usage 6 states ScannerUsage Baud Rate CLARITY Comms on ComPort TCP IP IP Address Subnet Mask CLARITY Communications Port CLARITY Network Status Barcode Scanner Communication Protocol Text Communications Port ZPL Emulation Port SATO Emulation Port Product Audit Log Production Audit Log actual log Image Update Queue No job selected Options Applicator Applicator Type Direct Apply Operations Dispense Label Cycle Label Dispense Barcode Scanner Connection Type Next Expected Barcod
92. et 9550 Operator Manual Job File Faults and Warnings Table 8 7 provides the faults and warnings related to job design Error No E1100 Description Invalid Job File bad field reference The Job file is invalid and needs to be corrected using CLARiSOFT There is a circular reference between fields in the Job file Use CLARISOFT to check and correct the relationships between fields in this Job file Then download the corrected file Press the Clear button below to clear this fault message Status Fault E1101 Invalid Job File missing data source field The Job file is invalid and needs to be corrected using CLARiSOFT A field in the Job file refers to another field for its source of data but that field is missing from the job file Use CLARiSOFT to ensure that all data source fields used in the Job file are present and correct in the Job file Then download the corrected file Press the Clear button below to clear this fault message Fault E1102 E1103 Invalid Job File duplicate named fields The Job file is invalid and needs to be corrected using CLARiSOFT Duplicate field names were found in the Job file Use CLARISOFT to remove or rename fields so that there are no duplicates Then download the corrected file Press the Clear button below to clear this fault message be corrected using CLARiSOFT The Job file refers to a missing or invalid graphic bitmap fil
93. et Technologies Inc is to manufacture non contact coding systems that meet high standards of performance and reliability Therefore we employ strict quality control techniques to eliminate the potential for defects and hazards in our products The safety guidelines provided in this chapter are intended to educate the operator on all safety issues so that the operator can operate the equipment safely Equipment Safety Guidelines 2 2 Introduction This section contains important safety guidelines pertaining to the operation and handling of the equipment AN Warning PERSONAL INJURY Only trained service or maintenance personnel should perform the installation or replacement procedures Qualified personnel are those who have successfully completed the training courses have sufficient experience with this equipment and are aware of the potential hazards to which they will be exposed A Warning PERSONAL INJURY The LPA should be operated by an authorized personnel who can use the machine independently and without causing damage to the equipment or a personal injury The operating personnel should be trained and informed regularly about safety and environmental hazards AN Warning PERSONAL INJURY While performing maintenance or repair work disconnect the mains supply unless it is absolutely necessary to leave the supply on while carrying out adjustments The mains plug is the mains disconnect and must be accessible at all time
94. g that the ribbon is not routed below the gap sensor see Figure 6 37 1 Printhead 4 Ribbon Supply Ink 2 Gap Sensor Side Down 3 LED Figure 6 37 Loading Ribbon Around Printhead Note Ensure that the ink side of the ribbon is facing the label after the ribbon is routed through the printhead Refer to the webbing diagram for the correct web path see Figure 5 3 on page 5 3 and Figure 5 4 on page 5 3 Note If the ribbon is detected in the incorrect position by the gap sensor the LED will turn red Load the fresh waste core onto the waste mandrel and ensure that the ribbon runs in the direction of the mandrel arrow How to Replace Label and Ribbon Web 6 31 Videojet 9550 Operator Manual 6 Push down the pullout shaft until it locks in the slot 1 Pullout Shaft 2 Waste Ribbon Mandrel Figure 6 38 Pullout Shaft 7 Secure the ribbon to the waste mandrel with an adhesive tape to prevent from slipping 8 Wind excess ribbon onto the waste mandrel ensuring that the ribbon is not torn or wrinkled 1 Ribbon Waste Mandrel 2 Printhead 3 Ribbon Supply Ink Side Down 4 Ribbon Supply Mandrel Figure 6 39 Loading Ribbon Around Printhead AN Caution EQUIPMENT DAMAGE Turn the waste mandrel only to provide tension in the ribbon 6 52 How to Replace Label and Ribbon Web Rev AA Videojet 9550 Operator Manual Removing the Label Roll For removing the waste label roll perform the following task 1 Brea
95. ge Update Failure CLARITY was unable to update the image that will Fault be printed next This usually occurs because products are too close together Press the Clear button to enable printing to be restarted E1008 Power Failure Detected A serious drop in the mains power has been Fault detected In order to protect the printer from damage the high voltage circuits have been switched off You must now repower the printer in order to resume printing If the problem persists contact your maintenance engineer or local service representative E1009 Corrupt MAC Address The MAC address of this printer is corrupt and the Fault printer cannot function without a valid MAC address Contact your maintenance engineer or local service representative who will be able to correct this problem Table 8 5 CLARiTY Error Messages Rev AA CLARITY Error Messages 8 9 Videojet 9550 Operator Manual Error Description Status No E1010 Invalid Line The line selection inputs have requested a line that is not Fault configured Use CLARITY Configuration Manager to check that the correct number of lines have been setup for this system Also check that the line selection inputs are connected properly Press the Clear button below to clear this warning message E1011 Production Disabled A request to print a product has been received fora Fault line that produ
96. he Job file is invalid and Fault needs to be corrected using CLARISOFT A barcode in the Job file contains characters which are not in the character set of the barcode type being used Use CLARiSOFT to check and correct the barcode fields in the Job file Then download the corrected file Press the Clear button below to clear this fault message E1201 Invalid Job File invalid barcode check digit Fault The Job file is invalid and needs to be corrected using CLARiISOFT The check digit supplied for a barcode in the Job file is invalid Use CLARiSOFT to check and correct the barcode fields in the Job file Then download the corrected file Press the Clear button below to clear this fault message E1202 Invalid Job File EAN barcode out of specification The Job file is Fault invalid and needs to be corrected using CLARiSOFT An EAN barcode in the Job file contains more than 48 characters which is the maximum length for this type of barcode Use CLARiSOFT to check and correct the EAN barcode fields in the Job file Then download the corrected file Press the Clear button below to clear this fault message E1203 Invalid Job File EAN barcode out of specification The Job file is Fault invalid and needs to be corrected using CLARiSOFT The field for an EAN128 barcode does not contain enough data to form a valid Application Identifier Use CLARISOFT to check and correct the EAN128 barcode field
97. he steps required to download to USB gt Shows that further information is available Touch the cell to view the Fault Pareto page for the selected availability data The page displays the fault type downtime and fault frequency Table 6 6 Availability Page options 6 42 Availability Page A RUNNIN lt Performance Availability Fault Pareto 5 March 2014 Operational Availability Running 91 0 Fault Type Downtime mmm ss Frequency E5027 No Ribbon 17 38 3 gt 0 E5018 Printer Ribbon Break 13 25 1 gt E5025 Ribbon Feed Fault 6 04 7 gt E5037 Out of Labels 3 41 0 gt ol Sort By hae Printer Operationall imeframe Availability Figure 6 50 Fault Pareto for Operational Availability Rev AA Rev AA Videojet 9550 Operator Manual Option Description Fault type Downtime Description of the error code and fault Touch the fault type to view the detailed description of the fault and possible solutions The total duration of time the equipment was in this fault state Frequency The number of times the equipment had this fault in the time frame Sort By Allows the user to sort the list based on equipment downtime or fault frequency C ENC lt S ability Fault Pareto Sort By 4 Sort By Downtime v Sort By Frequency ic SSS gt Vv Cancel OK A Change Timeframe Allows the user to view fault paret
98. height of the product being printed on so that placement of fields in CLARiSOFT will correspond to the placement of the fields on the product 5 Select OK 6 Use the CLARiSOFT Toolbox options on the left hand side of the screen to create the Job How to Download a job file A job file can be downloaded from the PC to the LPA using the following methods e Direct cable connection serial port of TCP IP e USB memory stick Download Job File using TCP IP or Serial Connection 1 Connect the communications cable serial or ethernet between the PC and the corresponding port of the LPA Note The LPA must be turned on to download job files Note For details on configuration of printer s communication ports for use with CLARiSOFT refer to Service Manual Rev AA How to CreateaJob 6 9 Videojet 9550 Operator Manual 2 Click the Printer icon from the tool bar in CLARiSOFT The Print window appears see Figure 6 11 3 Ensure that Real Time Coder is selected 4 Ensure that the correct printer is displayed in the Select Output Device menu 5 Select Download under Image Options Prine Untied Printer Type O Windows Printer Real Time Coder Select Output Device Videojet CLARITY 39550 Enter Number of Prints Required Unlimited Image Options Download O Download and Select O Print to File Print What Figure 6 11 Select Output Device 6 To download only the
99. hen download the corrected file to the printer Press the Clear button below to clear this fault message Fault E1225 Invalid Job File Invalid Counter The Job file contains a counter that is not supported by this printer Use CLARiISOFT to remove all counters from the job Then download the corrected file to the printer Press the Clear button below to clear this fault message Fault E1226 Invalid Job File Invalid Price The Job file contains a price field that is not supported by this printer Use CLARISOFT to remove all price fields from the job Then download the corrected file to the printer Press the Clear button below to clear this fault message Fault E1227 Invalid Job File Invalid Transmitted Field The Job file contains a transmitted field that is not supported by this printer Use CLARISOFT to disable the Transmitted Field option for all fields in the job Then download the corrected file to the printer Press the Clear button below to clear this fault message Fault E1228 Invalid Job File Invalid Graphic Field The Job file contains a graphic field that is not supported by this printer Use CLARISOFT to remove all Logo and Drawing fields in the job Then download the corrected file to the printer Press the Clear button below to clear this fault message Fault Table 8 7 Job File Faults and Warnings
100. hown Figure 5 8 Waste Mandrel Lock Rev AA Loading the Web 5 5 Videojet 9550 Operator Manual 6 Secure the waste label backing to the waste mandrel by slotting the backing into the slot as indicated by the arrows on the waste mandrel Mandrel Lock gt Note Right Hand unit shown Figure 5 9 Mandrel Slot 7 Secure with the mandrel lock a click sound is audible when secured and wind the label web around the mandrel two or three times until the label web is secure Note If the mandrel lock is not secured the label speed will not be accurate 8 Place the supply disc on the supply mandrel and lock it if not already completed For information on removing the ribbon and labels from the LPA refer to How to Replace Label and Ribbon Web on page 6 30 Loading a Ribbon Roll on to the Ribbon Supply Mandrel Do the following tasks to load a new ribbon roll 1 Remove the new ribbon from its packaging 2 Unwind approximately 300 mm of ribbon from the reel an initial length of the ribbon is ink free and is termed leader 3 Fit the new ribbon to the supply mandrel and ensure that the reel is pushed fully onto the mandrel 5 6 Loading the Web Rev AA Rev AA Videojet 9550 Operator Manual 4 Thread the ribbon around the printhead ensuring that the ribbon is not routed below the gap sensor see Figure 5 10 1 Printhead 2 Gap Sensor 3 Ribbon Supply Ink Side Down Figure 5 10 Loading Ribbo
101. ialisation Required Ensure there is no label stock in the Fault gap sensor and then press the OK button below The machine will not run until this fault is resolved Once calibration has been performed this fault will automatically clear Table 8 5 CLARiTY Error Messages Continued Rev AA CLARITY Error Messages 8 17 Videojet 9550 Operator Manual Description Status E5050 No Labels Detected The label feed assurance system has detected no labels present This can occur if the label web does not pass through the label sensor or if the label sensor is faulty If the label sensor indicator LED is RED please reload the labels through the sensor and make sure the LED turns GREEN To view the video of loading labels on this machine press the Video button below Once resolved and ready press the Clear button below The fault can also be caused by a faulty label sensor If the fault persists call your maintenance engineer or local service representative Press the Detail button below for maintenance assistance Fault E5051 Incompatible Printhead An incompatible printhead has been detected Press the Detail button below for maintenance assistance Fault E5052 Print Roller Width Not Set The Print Roller Width parameter has not been set To clear this fault press the Configure button below or run the installation wizard option in Tools gt Setup gt Con
102. in parenthesis For example 240 mm 9 44 inches Rev AA Content Presentation 1 3 Videojet 9550 Operator Manual Safety Information Specific safety information is listed throughout this manual in the form of Warning and Caution statements Pay close attention to these statements as they contain important information that help in avoiding potential hazards to yourself or to the equipment Warning e The warning statements indicate hazards or unsafe practices that can cause severe personal injury or death e They have a triangular symbol with an exclamation mark to the immediate left of the text e They are always preceded by the word Warning e They are always found before the step or information referring to the hazard For example AN Warning PERSONAL INJURY All electrical wiring and connections must comply with applicable local codes Consult the appropriate regulatory agency for further information Caution e The caution statements indicate hazards or unsafe practices that result in equipment or property damage e They have a triangular symbol with an exclamation mark to the immediate left of the text e They are always preceded by the word Caution e They are always found before the step or information referring to the hazard l 4 Content Presentation Rev AA Videojet 9550 Operator Manual For example A Caution EQUIPMENT DAMAGE Read this chapter thoroughly before attempting to install operate
103. inting to dispensing Label Print and Apply Time Job Selection Time ms Indicates the time taken from printing to applying on product Indicates the time taken in selecting the last job from the moment the image was confirmed to being ready to print Job Data Update Indicates the total time taken to update all the Time Date Update Time ms Time ms dynamic variables in the image time date counters Counter Update Time Indicates the time taken to update all the counter ms fields in the image Indicates the time taken to update all the time date fields in the image Table 4 12 Timings Page 4 24 Using the Tools Page Rev AA Videojet 9550 Operator Manual Printhead Health Navigate to Tools gt Diagnostics gt Printhead gt Printhead Health see Figure 4 17 The user can view the performance of the LPA by checking the health graph amp RUNING x ools Diagnostics Printhead Printhead Health lt 4 Display Health Graph gt Printhead Resistance 1075 Figure 4 17 Printhead Health Buttons Description Display Health Graph Display Health Graph displays a multi colored graph indicating the health of each printhead element For example a red line in the graph indicates that the individual printhead element resistance is not at its optimal value indicating that the printhead may need to be changed if the print quality is affect
104. k the liner backing close to the waste mandrel 2 Unlock the mandrel lock by rotating it in the direction indicated on the lock on the waste mandrel see Figure 6 40 Unlock N Note Left Hand unit shown Figure 6 40 Waste Mandrel Lock 3 Remove the label waste core from the waste mandrel 4 Unlock the mandrel lock by rotating it in the direction indicated on the lock on the supply mandrel see Figure 6 40 Remove the label supply disc 5 Remove the empty label roll 6 Ensure that the web is removed from the rollers Remove the label supply core from the supply mandrel Note Some labels may remain on the web please remove and discard in accordance with the local regulations Rev AA How to Replace Label and Ribbon Web 6 33 Videojet 9550 Operator Manual Loading a Label Roll Do the following tasks to load a label roll 1 Fit the label roll to the label supply mandrel Ensure that the label supply is placed onto the mandrel such that the labels feed in the direction indicated on the supply disc 1 Label Supply Mandrel 2 Label Roll Figure 6 41 Label Web Path 2 Ifthe unit is vertical replace the label supply disc and secure it with the label supply mandrel lock by turning the lock to the locked position as indicated on the mandrel lock 6 34 How to Replace Label and Ribbon Web Rev AA Videojet 9550 Operator Manual 3 Remove a number of labels from the beginning of the roll to support the label routing
105. l Placement of the Equipment A Warning PERSONAL INJURY Do not place the equipment in a hazardous location Hazardous locations might create an explosion leading to personal injury Hazardous locations as defined in the United States are those areas that may contain hazardous materials in a quantity sufficient to create an explosion These are defined in Article 500 of the National Electrical Code ANSI NFPA 70 1993 Outside United States you must ensure compliance with all local regulations regarding the equipment placement in potentially hazardous locations Using Accessories To maintain regulatory approval for the equipment use only Videojet approved accessories when attaching any device to the equipment Other Important Guidelines AN Warning PERSONAL INJURY Before disconnecting any air component ensure that the equipment is switched off and the air pressure is exhausted A Caution EQUIPMENT DAMAGE Do not run the equipment with the air pressure supply above the recommended level Rev AA Placement of the Equipment 2 7 Videojet 9550 Operator Manual A Warning PERSONAL INJURY In an emergency push the E Stop button to stop the LPA For information refer to Emergency Stop E Stop on page 3 9 Cleaning Safety Guidelines AN Caution EQUIPMENT DAMAGE Do not apply excessive force to the printhead while cleaning as this can cause damage and can void the warranty AN Caution EQUIPMENT DAMAGE
106. lanned Production Time Where Operating Time is Total Printer Uptime e Planned Production Time is the Actual Line Run Time Expected K i 1 i 4 1 Based on proxy selected power on or running Rev AA Overall Equipment Effectiveness Availability Tools D 1 Videojet 9550 Operator Manual Equipment Availability Equipment Availability tracks the downtime directly related to an internal error fault Equipment Availability is defined as Equipment Downtime Equipment Availability 1 Equipment Total Time Equipment Total Time is the total amount of time for which the Equipment is turned on has power applied If the equipment is powered down when a fault is active the amount of time that the equipment is off is also included in this equipment total time Equipment Downtime is the amount of Equipment Total Time the printer has spent in a Equipment Fault State Equipment Fault state is defined as the period where the equipment is not available due to a fault identified as a equipment fault For more information refer Service Manual Operational Availability This is a broader measure to reflect the full impact of the down time to production line Operational Availability tracks the downtime related to faults that might be classed as Procedural The impact may be due to equipment issues operator related issues shift changeovers and so on Operational Availability is defined as
107. le the print Shows the status of the sensor Dancer Arm Position Shows the operation of the dancer arm Ribbon Sensor Shows the operation of the sensor Printhead Position Sensor Shows the operation of the sensor Label Position Sensor Shows the operation of the sensor Label Supply Reel Sensor Label Gap Sensor Shows the status of the sensor Shows the status of the sensor Label Gap Sensor Input Shows the operation of label gap sensor input Motor Volts Displays the motor voltage Printhead Volts Displays the printhead voltage 24 Volts Supply Displays the voltage of the 24 V supply Table 4 8 Inputs Diagnostics Page Continued Using the Tools Page 4 19 Videojet 9550 Operator Manual Buttons Description 5 Volts Supply Displays the voltage of the 5 V supply Printhead Displays the Printhead temperature Temperature information Controller PCB Displays the PCB temperature information Temperature Table 4 8 Inputs Diagnostics Page Continued The Inputs Diagnostics page allows the user to view the following parameters e Encoder Touch the Encoder button to view the Encoder diagnostics page The Encoder diagnostics page allows the user to view the following encoder parameters see Figure 4 12 6 as x Tools Diagnostics Printhead Inputs Encoder Encoder Speed 300mm s Label Feed Speed
108. lect to make sure that all the printers in the group are printing the same job You can select jobs only on the master printer The master printer tells the slaves which job to print When you use Group Job Select the master printer shows additional information as described below e It displays a fault message for any slave printer that does not respond to the master e Navigate to Tools gt Diagnostics gt Printhead to view a list of the printers in the group Touch the name of a printer to display information about the chosen printer as given Printer Content of Page Master The standard set of buttons enable you to view diagnostic information about the printer and information about the Master Slave level that is being used Slave Enables you to view information about the connection between the slave and the master Table 6 2 Master Slave Diagnostics e Navigate to Tools Setup and printhead to exclude one or more slaves from the group This is useful if a slave develops a fault and you want the other printers to continue to print the job When the fault has been cleared the printer can be assigned to the group again Master Slave Mode 6 27 Videojet 9550 Operator Manual Group Control This level of operation level 2 allows the user to control the slave printers from the master As with Group Job Select you can select jobs only on the master printer The master printer tells the slaves which job to pri
109. lly This will occur if the ribbon cores are slipping on their mandrels or could be caused by a faulty ribbon measurement roller 1 Check that the ribbon is routed correctly between the supply reel black backing disc and waste reel ensuring that it passes under the printhead and around the ribbon sensor roller Ensure that the ribbon does not pass through the label sensor near the printhead the LED will flash red if the ribbon is detected underneath the label sensor 2 Check that the ribbon cores are firmly gripped on their mandrels If they are slipping call your maintenance engineer or local service representative To see a video of the ribbon loading procedure and ribbon path press the Video button below Once resolved and ready press the Clear button below and the machine will re try the auto setup procedure If the problem persists call your maintenance engineer or local service representative E5008 Label Drive Fault Call your maintenance engineer or local service Fault representative Press the Detail button below for maintenance assistance E5009 Printhead Power Fault Call your maintenance engineer or local service Fault representative Press the Detail button below for maintenance assistance E5010 Printhead Sensor Fault Call your maintenance engineer or local service Fault representative Press the Detail button below for maintenance assistance E5011 Pri
110. lows the user to setup barcode scanner Also user can setup applicator when attached Refer to Working with the Options Setup Page on page 4 15 Table 4 4 Setup Page 4 10 Using the Tools Page Rev AA Videojet 9550 Operator Manual Working with Printhead Setup Page Navigate to Tools gt Setup gt Printhead see Figure 4 5 a RUNNING ToolsSetup Printhead Print Position Y 0 0mm gt Label Stopping Position 0 0mm gt oO Print Orientation 180 gt Label Feed Speed 500mm s gt Print Darkness 75 gt Print Force 75 9 A lt gt V Printhead Resistance 1234 gt Figure 4 5 Printhead Setting Buttons Description Label position on Allows the user to set adjust the position Product of the label on the product Print Position X Allows the user to set adjust the print position on the label in X axis X is the distance from the label front to the print position in millimeter mm For more information refer to Adjust Label Print Position on page 6 2 Print Position Y Allows the user to set adjust the print position on the label in Y axis Y axis is the axis running across the label width in millimeter mm For more information refer to Adjust Label Print Position on page 6 2 Label Stopping Allows the user to setup modify the Position distance mm of the label stopping position with respect to the p
111. m Limit Sensor Dancer Arm Position Ribbon Sensor Printhead Position Sensor Label Position Sensor Label Supply Reel Sensor Label Gap Sensor Label Gap Sensor Input Motor Volts Printhead Volts 24 Volts Supply B 3 Table B 1 Menu Structure Continued Rev AA Videojet 9550 Operator Manual Menu Value Min Max 5 Volts Supply Printhead Temperature Controller PCB Temperature Outputs Output 1 Output 2 Applicator Output 12 External Relay External PNP 1 External PNP 2 Red Beacon Lamp Amber Beacon Lamp Green Beacon Lamp Printhead Position General Machine Hand Printing Mode Print Roller Width Gap Sensor Type Built In Multi Auxiliary Built In Single Print Test Image Event Log Label Print and Dispense Time Label Print and Apply Time Job Selection Time Timings Job Data Update Time Counter Update Time Time Date Update Time Display Health Graph Printhead Health Printhead Resistance Table B 1 Menu Structure Continued Rev AA B 4 Videojet 9550 Operator Manual Menu Value Min Max Capture Speed Profile and text Display Previous Speed Profile Profile Type Standard Speed Profil
112. maintenance routines Rev AA General Maintenance 7 1 Videojet 9550 Operator Manual Do the following inspections and perform the measures as per the scheduled frequency Inspection Check Point Frequency Measures CLARITY Display Check if the touch screen is As Required Clean the touch screen by wiping clean with a dry soft cloth or cotton pad Check if the CLARITY display As Required Clean the CLARITY display sur surface is clean face by wiping with a dry soft cloth or cotton pad Printhead Printhead With every ribbon change Clean with pre soaked swabs or minimum frequency wipes that are available from the Note Harsh or dirty approved cleaning kits For more environments may require information on cleaning the shorter intervals between printhead refer to Cleaning the cleaning Printhead on page 7 3 Print Roller As required for example Clean with pre soaked swabs or when ink has transferred to wipes that are available from the the roller approved cleaning kits Labeller Examine the rollers the tamp pad if fitted for adhesive build up or excessive dust After every two to three rolls of labels or more often if required Clean to remove dust and adhesive build up Clean external surfaces Examine the product sensor Monthly or as required Weekly Clean with low pressure air or wipe with a soft cloth Clean the lens with a soft cloth Inspect the electrical connections
113. ment covers AN Warning PERSONAL INJURY Ensure that any cables from the equipment and compressed air hoses if applicable are secured to avoid chance of movement into walkways and becoming a trip hazard Route or protect all cables to prevent damage AN Warning PERSONAL INJURY There will be sections of the printer control board that will be permanently powered via the on board lithium battery therefore it is essential that the board should never be placed onto nor stored in or on any conductive surface including conductive plastic bags etc as this would flatten the battery and or potentially result in battery overheating The battery is not to be replaced by the operator AN Caution EQUIPMENT DAMAGE Do not unplug any connector on the equipment when the mains power is on except USB and ethernet cables A Caution EQUIPMENT DAMAGE Operate the LPA within the voltage range specified on the rating label affixed to the unit This information is also repeated in Appendix A Specifications of this manual 2 4 Equipment Safety Guidelines Rev AA Rev AA Videojet 9550 Operator Manual A Caution EQUIPMENT DAMAGE The LPA must be connected to a power socket fitted with an earth connection that complies with applicable local codes Devices connected to the interfaces at the LPA must fulfil SELV Safety Extra Low Voltage circuit requirements according to IEC 60950 Do Not Remove Warning Label AN Warning PERSO
114. mpatible Software Versions If this is seen a CLARITY software update must be performed otherwise the printer may perform in an unpredictable manner System Information Displays the serial number and revision number of Printed Circuit Board PCB CPU speed and equipment reference information Contact Information Displays the contact information Table 4 16 Control Parameters Using the Tools Page 4 29 Videojet 9550 Operator Manual Buttons Description Communications Production Audit Log Touch Communications on the Control dialog box Communications dialog box appears The following parameters appears in the dialog box C lt Diagnostic ntrol Communications Communication Port 1 3 reene gt ot OO Communication Port 1 Displays the status of serial port including the baud rate and usage TCP IP Displays the configuration and status of the printer s network port For more information see TCP IP on page 4 31 Shows the log of machine changes and user changes made Note This option is only present if logging is enabled on the printer using CLARITY Configuration Manager Note Logs can also be backed up to a USB memory stick if one is inserted into the printer af SHUTDOWN Ed Tools Diagnostics Contro Production Audit Log 4 te Parameters downloaded 12 44 21 31 01 2014 gt _ EER Tabl
115. n Around Printhead Note Ensure that the ink side of the ribbon is facing the label after the ribbon is routed through the printhead Refer to the webbing diagram for the correct web path see Figure 5 3 on page 5 3 and Figure 5 4 on page 5 3 Note If the ribbon is detected in the incorrect position by the gap sensor the LED will turn red Load the fresh waste core onto the waste mandrel and ensure that the ribbon runs in the direction of the mandrel arrow Loading the Web 5 7 Videojet 9550 Operator Manual 6 Secure the ribbon to the waste mandrel with an adhesive tape to prevent from slipping Note Make sure that the pullout shaft is in required position 1 Pullout Shaft 2 Waste Ribbon Mandrel Figure 5 11 Pullout Shaft 7 Wind excess ribbon onto the waste mandrel ensuring that the ribbon is not torn or wrinkled 1 Ribbon Waste Mandrel 2 Printhead 3 Ribbon Supply Ink Side Down 4 Ribbon Supply Mandrel Figure 5 12 Loading Ribbon Around Printhead AN Caution EQUIPMENT DAMAGE Turn the waste mandrel only to provide tension in the ribbon 5 8 Loading the Web Rev AA Videojet 9550 Operator Manual Set Screen Orientation Depending on the position in which the CLARiTY display is mounted it may be necessary to rotate the screen image by 180 degrees To change the screen orientation proceed as follows 1 Navigate to Tools gt Setup gt Control gt Set Screen Orientation Set Screen Orie
116. ned off by default and needs to be activated in Clarity Configuration Manager The logging mode can be set to None Normal or Advanced Navigate to Tools gt Diagnostics gt Control SHUTDOWN Tools Diagnostics Control E System Information Versions Contact Information Communications Production Audit Log a vivivivis gt ie Image Update Queue A a Figure 6 44 Production Audit Log Note Production Audit Log appears in the menu when the logging mode is set to either Normal or Advanced In Normal logging mode the log entries are deleted if there are over 500 log entries and older than 90 days In Advanced logging mode entries must be archived to a USB stick before logs will be deleted Production Audit Log 6 37 Videojet 9550 Operator Manual Figure 6 45 shows the audit log for both machine events and user events The user can also filter results to show either user events only or machine events only see Table 6 3 a SHUTDOWN J Tools Diagnostics Control Production Audit Log 4 a Parameters downloaded 12 44 21 31 01 2014 gt gt a Bes Figure 6 45 Production Audit Log Button Function Lists both machine and k 4 user events Lists only user events 7 4 7 Lists only machine events e ae Table 6 3 Buttons to Filte
117. network status for SATO Emulation commands Table 4 17 TCP IP Parameters Continued Working with Options Diagnostics Navigate to Tools gt Diagnostics gt Options Figure 4 22 SOFELINE z Tools Diagnostics Options Applicator gt Barcode Scanner gt eo OOo Figure 4 22 Options Parameters 4 32 Using the Tools Page Rev AA Videojet 9550 Operator Manual Buttons Description Applicator Shows the type of applicator used and its operations When touched shows the direct applicator menu If a tamp applicator is attached shows the tamp applicator menu a Tools Diagnostics OptionsApplicator Applicator Type Operations gt m Direct Apply i Shows the barcode scanner information CI eer Barcode Scanner Connection n Type RS232 Next Expected Barcode s Last Expected Barcode s Last Scan NULL 0105012345123455101234 0105012345123455101234 NoRead O oo A Pa Table 4 18 Control Parameters Rev AA Using the Tools Page 4 33 Videojet 9550 Operator Manual Working with Database Navigate to Tools gt Databases see Figure 4 23 Tools Databases Internal Capacity External Figure 4 23 Database Page Buttons Description Internal Shows the job s stored in the printer and allows the user to transfer Jobs to the USB mem
118. nfiguration The print has been aborted Press the Clear button below to dismiss this error Fault E5036 Printer Configuration Error Call your maintenance engineer or local service representative Press the Detail button below for maintenance assistance Fault E5037 Out of Labels Replenish label supply and reload the labels following the path indicated by the web diagram and secure the backing web into the rewind Ensure that the labels pass through the label sensor and check by using the LED indicator GREEN Good RED please reload To view the tutorial video press the Video button below Once resolved and ready press the Clear button below Fault E5038 Dancer Arm Fault The dancer arm is not moving freely This fault may be caused by an obstructed dancer arm or label web Check the dancer arm is free to move and that the machine is webbed correctly If the problem persists call your maintenance engineering or local service representative Press Detail button below for maintenance assistance Once resolved and ready press the Clear button below Fault E5039 Label Supply Sensor Fault Call your maintenance engineer or local service representative Press the Detail button below for maintenance assistance Fault E5040 Printhead Positioning Error Printhead cannot find its required operating position Check there
119. ng from the leading edge of the product see Figure 6 5 This is dependent on the product sensor to beak peel tip distance being set accurately P Product Direction 1 Leading Edge of the Product 2 Label Position on Product Figure 6 5 Label Position on Product 6 4 Change Label Position on the Product Rev AA Videojet 9550 Operator Manual 2 Enter the distance necessary to adjust the label placement on the product Print Position Label Position On Product 195mm O a Omm 1 2 3 Max 3000mm 4 5 6 Default _ 7 8 9 0 Cancel OK Figure 6 6 Label Position on Product 3 Touch OK 4 Touch the Home button to return to the home page Print Darkness Setup The following procedure explains how to change the Print Darkness If the print darkness setting is too low it causes the printed image to appear faded If the print darkness is set too high the edges of the printed image appears blurred This will also overdrive the printhead and shorten its lifetime Choose the lowest value of darkness that achieves a satisfactory quality print 1 Navigate to Tools gt Setup gt Printhead gt Print Darkness Rev AA Print Darkness Setup 6 5 Videojet 9550 Operator Manual 2 Enter the required value of print darkness between 60 and 100 The default value is 75 Tools Setup Printhead Print Darkness lt 75 gt Max 100 4 5 6 Default 75 7 8 9 Min O 60 1 2
120. nsfer Print Roller Width 110mm Gap Sensor Type Built In Single Print Test Image gt lt _ gt Figure 4 15 Printhead General Diagnostics Page Buttons Description Machine Hand Shows the configuration of the machine left hand or right hand Printing Mode Shows the printing mode thermal transfer or direct transfer Print Roller Width Shows the current print roller width fitted 76 mm or 110 mm Gap Sensor Type Shows the gap sensor type point array or auxiliary Print Test Image Prints a test image on selection Table 4 11 Printhead General Diagnostics Page Event Log Shows the log of events responsible for applicator downtime For more information refer Overall Equipment Effectiveness Availability Tools on page D 1 Rev AA Using the Tools Page 4 23 Videojet 9550 Operator Manual Timings Navigate to Tools gt Diagnostics gt Printhead gt Timings see Figure 4 16 It is useful in high throughput applications to understand how quickly the printer is able to perform certain functions Tools Diagnostics Printhead Timings 4 Label Print and Dispense Time 450ms Label Print and Apply Time 451ms Job Selection Time 241ms Job Data Update Time Oms Counter Update Time Oms Time Date Update Time 2ms Figure 4 16 Timings Buttons Description Label Print and Dispense Time Indicates the time taken from pr
121. nt The slaves can be assigned and excluded from the group as described in Group Job Select on page 6 27 You can use the master printer to change setup parameters for any printer in the group The user interface on the master printer also displays the following additional information e The Consumables information for each printer in the group e The Batch Count and Total Count values for the group as a whole Total Count values for each printer in the group are also available e The fault or warning messages for both the master and slave printers the slaves will show only their own faults or warnings e The diagnostics information about each printer in the group Auto Changeover This mode of operation allows the user to minimize downtime and missed packs on the production line Two printers are setup in auto changeover mode one operating as the master A the other as the slave B The standard master slave functionality will be retained with the added features below e Master unit User Interface will display the status of the slave unit in the status bar e Master unit can place the slave unit in SHUTDOWN OFFLINE ONLINE mode e If Slave unit is in ONLINE mode the slave unit will automatically start if Master unit goes into OFFLINE mode either it is placed in offline or is ina FAULT condition 6 28 Master Slave Mode Rev AA Rev AA Videojet 9550 Operator Manual In auto changeover mode pressing either
122. ntation page appears see Figure 5 13 Citi Setup Contro Set Screen Orientation JY 180Degrees A Cancel OK Figure 5 13 Set Screen Orientation 2 Select 0 or 180 degrees depending on your requirement and select OK The screen orientation changes 3 Touch the Home icon to return to the home page Installation Wizard The installation wizard takes the user through the required steps to setup the LPA unit For the installation steps refer to Installation Wizard on page C 1 Rev AA Set Screen Orientation 5 9 Videojet 9550 Operator Manual Selecting a Job Do the following tasks to select a job 5 10 Selecting a Job 1 Touch the JOB Icon in the home page The list of existing jobs are displayed see Figure 5 14 Note As you touch each Job name a preview of the Job is displayed on the right hand side of the screen a lt Job Select QT 2dbarcodes 300mmjob i OKC scomme nobacode MIM 00 MNT 300mmjobAJM 300mmjobNoBarCodeAJM 300mmjobx107 Cancel OK Figure 5 14 Job Select 2 Select the test job from the list and touch OK The job print preview appears see Figure 5 15 a lt Job Select 300mmjob OOS a MI 0512365 Cancel OK Figure 5 15 Job Preview Rev AA Videojet 9550 Operator Manual 3 Touch OK and the Home
123. nthead Over Temperature Call your maintenance engineer or local Fault service representative Press the Detail button below for maintenance assistance Once resolved and ready press the Clear button below E5012 Dancer Arm Fault Call your maintenance engineer or local service Fault representative Press the Detail button below for maintenance assistance Once resolved and ready press the Clear button below E5013 Label Drive Fault Call your maintenance engineer or local service Fault representative Press the Detail button below for maintenance assistance E5014 Machine Hand Not Set The Machine Hand parameter has not been set Fault To clear this fault press the Configure button below or run the system configuration option in Tools gt Setup gt Control This fault will automatically clear when this is complete E5015 Motor Characterization Required The ribbon motors have not been Fault characterized To characterize the ribbon motors ensure that the ribbon mandrels have no ribbon fitted to them Press the Characterize Ribbon Motors button below Once the characterization completes this fault will clear automatically Table 8 5 CLARITY Error Messages Continued Rev AA CLARITY Error Messages 8 13 Videojet 9550 Operator Manual Error No E5016 Description Printer Ribbon Break If the ribbon is not broken press the Clear
124. o keep the system from printing Allows the user to toggle between offline and running mode enabling or disabling printing Allows the user to access the current warning and fault screens if any present Tools Button Opens the Tools menu when selected Current Job Details Page Displays the information about the current job and when selected opens the current job details screen Consumables Displays the Consumables page showing labels and ribbon information wf SHUTDOWN oR Consumables 4 Labels E 100 gt Ribbon Bs 55 gt Table 4 1 Home Page Rev AA Using the Home Page 4 3 Videojet 9550 Operator Manual Buttons Description Labels Displays the following label information user can also access Labels page by navigating to Consumables gt Labels e Percentage Percentage of label available Estimated Empty Time Estimated time by when the label will empty based on the current job and the production rate Estimated Time Remaining Estimated time remaining based on the current job and the production rate e Last Changed Date and time when the label was last changed ft SHUTDOWN X Consumables Labels 4 Percentage 100 Estimated Empty Time N A Estimated Time Remaining N A Last Changed 16 22 30 01 2014 Table 4 1 Home Page Continued 4 4 Using the Home Page Rev AA Videojet 9550 Operator Manual Buttons Description Ri
125. o page for different available time frames SERN to Select TimeFrame v Last 30 days Last 90 days Current Month 100G Cancel OK Table 6 7 Fault Pareto Availability Page 6 43 Videojet 9550 Operator Manual Option Description Printer Allows the user to toggle between equipment and Operational operational availability fault pareto page Availability ailability ult Pareto doara rainards Ssiectinpamss Type v Printer Availability Operational Availability Power On time Operational Availability Jets On time gt it i lt _ gt v Cancel OK Table 6 7 Fault Pareto Continued Touch gt to view the Event page see Figure 6 51 Event page displays the date time and duration of each occurrence of that specific fault This page can be used to correlate the occurrence of a fault with other events in the production facility Performance Availability Fault Pareto Event March 2014 E5025 Ribbon Feed Fault Duration Date ive dell gt 4 20 03 2014 es Oo 19 03 2014 11 06 0 30 gt 2 19 03 2014 11 04 055 gt 19 08 2014 11 01 0 05 gt Figure 6 51 Event 6 44 Availability Page Rev AA Rev AA Touch gt to view the Parameter page see Figure 6 52 Parameter page displays the detailed equipment health parameters logged when the specific fault occurred Videojet 9550 Operator Manual
126. ojet 9550 Operator Manual 11 The screen to configure the Print Speed Input appears Touch Next 12 Select the required Print Speed Input and touch Next If Fixed Speed Printing is selected the wizard goes to Step 13 on page C 6 If External Encoder is selected the wizard goes to Step 17 on page C 7 A OFFLINE Control installation Vizard Print Speed Input 4 External Encoder vV Fixed Speed Printing O0 gt Cancel lt Back Next gt Figure C 7 Print Speed Input Rev AA C 5 Videojet 9550 Operator Manual Fixed Speed Printing 13 The screen to configure the print speed entry appears Select between the two print speed entry options and touch Next If Measure the Print Speed is selected the wizard goes to Step 14 If Type in the Print Speed is selected the wizard goes to Step 16 on page C 7 E Control installation Wizard Print Speed Entry lt 4 v Measure the Print Speed Type in the Print Speed OKC e Cancel lt Back Next gt Figure C 8 Print Speed Entry 14 Measure the side of the product that the product sensor is sensing and enter the product size in the screen Touch Next AEE gt lt ToolsSetup Control Installation Wizard installation Wizard Next configure the size of the product that is about to pass the product sensor You should measure the side of the product that the product
127. ols icon on the home page to access the tools page Figure 4 3 A MRN Tools 4 Setup Diagnostics O Databases Help JE A y Figure 4 3 Tools Page lt Buttons Description Setup Permits the user to modify a small subset of the LPA setup parameters Diagnostics Provides on line fault finding routines and diagnostic functions Databases Provides control over the jobs database of the LPA Help Allows the user to view Tutorial Videos for specific tasks and basic troubleshooting Table 4 3 Tools Page Rev AA Using the Tools Page 4 9 Videojet 9550 Operator Manual Working with Setup Page Navigate to Tools gt Setup Figure 4 4 oO Job Select Tools Setup 4 Printhead Consumables zi Control Options a v amp Oa Figure 4 4 Setup Page The Setup page allows the user to access the following parameters Buttons Description Printhead Consumables Allows the user to setup print position print darkness print force etc Refer to Working with Printhead Setup Page on page 4 11 Allows the user to set printer ribbon width Refer to Working with Consumables Setup Page on page 4 12 Control Allows the user to setup user interface screen orientation communications etc Refer to Working with the Control Setup Page on page 4 13 Options Al
128. ontrol gt Installation Wizard The Installation Wizard dialog box appears Tools Setup Contro Installation Wizard Installation Wizard This routine will configure the printer for installation Ensure that any peripherals e g product sensor encoder or barcode scanner that are needed for this installation are connected before continuing First select the language region and measurement units for the user interface A lt gt Yy Cancel Next gt Figure C 1 Installation Wizard Follow the instructions provided by the Installation Wizard and touch Next when ready to progress In case of an error touch Back to return to the previous screen and correct the error Touch Cancel to exit from the wizard Note Parameters altered when running through the installation wizard are saved on selection Selecting Cancel will exit the user from the wizard it will not reset any parameter to the previous value Note Scroll up and down to see the complete message displayed within a dialog box Rev AA C 1 Videojet 9550 Operator Manual C 2 2 Follow the instructions displayed on the screen to configure the Language Region Country Measurement Units and touch Next as required Note The Region Country setting will determine the units of measure that will be displayed by the software initially Follow the instructions displayed on the screen to configure the Date and Time and touch Nex
129. or connecting to PC PLC or other capable device 3 Input Output I O Port for connecting external devices to the LPA s hardware inputs and outputs 4 Beacon Port for connecting external beacon For more details refer to the IPL chapter of Service Manual 5 Product Detect 2 Second product detector connector is used for bi directional reverse print or barcode scanning 6 Product Detect 1 The product detector connector detects the product and informs the LPA when to print and apply the label on the product Table 3 2 Controller Connections 3 4 Labeller Rev AA Videojet 9550 Operator Manual Connectors Description 7 CLARITY Display Port for Communicating with the CLARITY Display and provides power to it 8 Ethernet RJ 45 port for connecting the printer to a TCP IP network 9 Ethernet POE RJ 45 port for connecting the printer to a TCP IP network device that Power Over requires Power Over Ethernet POE support Ethernet Table 3 2 Controller Connections Continued Note When an applicator is purchased then additional connector s are provided as required Ribbon Web Note In Direct Thermal applications the ribbon web is not required The ribbon is routed from the ribbon supply mandrel through the printhead to the ribbon waste mandrel This forms the ribbon web Ribbon Supply Mandrel Black disc The ribbon supply mandrel with black disc holds the ribbon that is pre
130. or if the label sensor is faulty If the label sensor indicator LED is red please reload the labels through the sensor and make sure the LED turns green To view the video of loading labels on this machine press the Video button below Once resolved and ready press the Clear button below The fault can also be caused by an obstructed or faulty label sensor If the fault persists call your maintenance engineer or local service representative Press the Detail button below for maintenance assistance E5046 Label Feed Fault The label feed assurance system has detected a label Fault feed error This can occur if there is a speed mismatch between the product and the label stock during print and apply Ensure the label feed speed is correctly set if in fixed speed mode and that the print roller and line encoder wheel if present are clean Once resolved and ready press the Clear button below The fault can also be caused by a faulty print roller sensor If the fault persists call your maintenance engineer or local service representative Press the Detail button below for maintenance assistance E5048 Applicator Configuration There is an error in the applicator Fault configuration file No applicator configuration file has been loaded by the machine Note that as a result of this error the machine will not function correctly Press the Clear button below to continue E5049 Gap Sensor Init
131. orking and External Communications Networking and Component External Communications External Data RS232 point to point communications Communication Ethernet 10 100 base TX network Network Control communications Software Ethernet with PoE Input Output Host PC mode Remote database using CLARINET USB Port on CLARITY display Beacon Output CLARICOM CLARINET printer independent network management software Table A 2 Networking and External Communications Terminals Power Supply Attribute Supply Power 100 240 VAC 90 264 V max 50 60 Hz Requirements 3 85 1 6A 48V 250W 150V 175W Fuse Type 2xT10AH250V Table A 2 Power Supply A 4 Networking and External Communications Rev AA Rev AA Videojet 9550 Operator Manual Temperature and Humidity Attribute REUL Temperature Range 5 C 40 C Humidity 20 to 85 relative non condensing Table A 3 Temperature and Humidity Environment The Label Printer Applicator is provided with IP 40 rating The A weighted emission sound pressure level at the workstation on this machine does not exceed 70 dB A Terminals A 5 Menu Structure Introduction Menu Structure lists the various options available in the LPA User Interface Rev AA Introduction B 1 Menu Structure Videojet 9550 Operator Manual
132. ory stick if available The user is also able to delete Jobs from the Internal database Capacity Shows the estimated number of Job files that could be stored on the printer based on the size of existing Job files and the number of bytes of available Job storage remaining External Shows the Jobs stored on the inserted USB memory stick and allows the user to transfer Jobs to the Internal database The user is also able to delete Jobs from the USB memory stick Note Option only available when USB memory stick is inserted in printer Table 4 19 Database Page 4 34 Using the Tools Page Rev AA Videojet 9550 Operator Manual Working with Help Navigate to Tools gt Help see Figure 4 24 Allows the user to view Tutorial Videos for specific tasks and basic troubleshooting Also allows the user to contact Videojet Technologies Technical Support for help and troubleshooting Tools Help Tutorial Videos x 1 A lt _ gt y Figure 4 24 Help Page Touch Tutorial Videos displays the screen with list of Videos Select the required video for specific task and basic troubleshooting RUNNING lt Tools Help Tutorial Videos How To Load New Labels How To Load New Ribbon How To Clean The Printhead How To Change The Printhead viviviviv a How To Change The Print Roller tOO A lt _ gt Vv Figure 4 25 Tu
133. present Use CLARiSOFT to check and correct the EAN128 barcode fields in the Job file Then download the corrected file Press the Clear button below to clear this fault message Fault E1210 Invalid Job File EAN barcode out of specification The Job file is invalid and needs to be corrected using CLARiISOFT An EAN128 barcode field in the Job file contains an application identifier that requires a check digit but this check digit was either missing or invalid Use CLARiSOFT to check and correct the EAN128 barcode fields in the Job file Then download the corrected file Press the Clear button below to clear this fault message Fault E1211 Invalid Job File EAN barcode out of specification The Job file is invalid and needs to be corrected using CLARiSOFT An EAN128 barcode could not be rendered at a size of 165 mm or less which is the maximum length for this type of barcode Use CLARISOFT to check and correct the EAN128 barcode fields in the Job file Then download the corrected file Press the Clear button below to clear this fault message Fault Table 8 7 Job File Faults and Warnings Continued 8 22 Job File Faults and Warnings Rev AA Videojet 9550 Operator Manual Error No Description Status E1212 Invalid Job File barcode length incorrect The Job file is invalid and Fault needs to be corrected using CLARISOFT A barcode field in the Job fil
134. printer icon indicates the print cycle e The pulse icon i indicates the print signal Display Previous Displays the previous speed profile if available Speed Profile Profile Type Allows the user to select the required type of speed profile from the following e Standard e Printer Performance e Inputs and outputs Profile X axis Allows the user to set the X Axis of the chart to be either time or distance Note For more information refer Service Manual Table 4 14 Timings Page Export Printer Logs Allows the user to export printer log files This option is available only when a USB memory stick is inserted Rev AA Using the Tools Page 4 27 Videojet 9550 Operator Manual Working with Consumables Diagnostics Navigate to Tools gt Diagnostics gt Consumables see Figure 4 19 Tools Diagnostics Consumables A Label Supply Diameter 393 0mm Label Waste Diameter 86 7mm Label Length 99 9mm Label Gap Length 4 2mm Ribbon Supply Diameter 57 95mm Ribbon Waste Diameter 65 10mm Ribbon Tension 2100 Figure 4 19 Consumables The Consumables diagnostics page shows the current value of ribbon and label parameters to help you understand the status of the ribbon and the label Buttons Description Label Supply Displays the current diameter of the label on supply Diameter mandrel in millimeters Label Waste Displays the current diameter of the
135. r Go to Step 11 on page C 5 A OEE Xx Ex MAP 1005 Setup Controls Installation Wizard fi Installation Wizard Ensure that the product detect sensor is connected to the Product Sensor 1 input and that the sensor is in its untriggered state i e there is no product in front of the sensor Press the Next button to automatically setup the sensor S Figure C 4 Auto detect Product Sensor Selected Cancel lt Back Next gt Rev AA C 3 Videojet 9550 Operator Manual 8 If Select the Product Sensor is selected the wizard displays the screen as shown in the Figure C 5 Select the required Product Sensor 1 and touch Next Go to Step 11 on page C 5 cl ee Control Installation Wizard Product Sensor 1 lt 4 vV Positive Edge Trigger Negative Edge Trigger e Figure C 5 Select the Product Sensor Cancel lt Back Next gt Automatic Print Triggering 9 If Automatic Print Triggering is selected in Step 5 on page C 2 the screen to configure the print repeat distance appears Touch Next 10 Enter the required distance for the print to be repeated and touch Next o_o Or _ Max O 5000mm 4 5 6 Default 500mm 7 8 9 0 a gt Cancel lt Back Next gt Figure C 6 Print Repeat Distance C 4 Rev AA Vide
136. r the Log The following machine events are logged Machine Events CLARITY Started s w version PCB serial no CLARITY Exit Power Failure detected Fault Warning raised Fault Name Fault Warning cleared Fault Name Table 6 4 Logged Machine Event 6 38 Production Audit Log Rev AA Videojet 9550 Operator Manual Machine Events Parameters download CLARITY Configuration Manager Table 6 4 Logged Machine Event Continued The following user events are logged Each user event is also labelled with name of the user performing the change when advanced passwords are turned on User Events Name of the User Parameter change Parameter name old and new value CLARITY Clone restored CLARITY Archive restored File name File name CLARITY Update started Update name Table 6 5 Logged User Event Touch on any event log to view the details of the log Figure 6 46 SHUTDOWN x Production Audit Log Parameter change lt 4 O Parameter change Occured 11 52 59 12 03 2013 Details Parameter Imaging Preview QuickPosition Field00 XPosition Parameter Type 1 Old Value 13 New Value 200 o Figure 6 46 Parameter Change OK Rev AA Production Audit Log 6 39 Videojet 9550 Operator Manual How to Update Controller Software You can update the controller software by following methods e USB key e CLARITY Configu
137. ration Manager Note For updating the controller software refer to Service Manual Availability Page This section explains on how to access the availability page For information on availability calculation equipment and operational availability refer to Overall Equipment Effectiveness Availability Tools on page D 1 Touch Performance on the Home page _ SSS So A RONNE Home 11 53 31 01 2014 JOB Integra Performance Consumables O Throughput Op m Performance gt Batch Count 30 Labels Ribbon L gt Total Count 141992 Figure 6 47 Home Page 6 40 How to Update Controller Software Rev AA Videojet 9550 Operator Manual Displays the Performance Page Touch Availability to access the availability page Al Performance s Throughput 0 Batch Count 30 Total Count 141992 Availability pees gt ba Ignored Print Signals 89799 Short Term Speed 0 lt Oe Short Term Efficiency 0 Figure 6 48 Performance Page Displays the Availability page see Figure 6 49 The user can view simultaneously the equipment availability and operational availability data against the time frame The history of the availability data in the Timeframe column enables the user to correlate seasonal changes affecting availability Perfor mance gt Availability Timeframe Printer Availability ae lt lt _ Operational Availability Last 30 d
138. rect positioning of image on label Go to Tools gt Setup gt Printhead and check print position parameters Printhead not contacting the label Check and correct any obstructions Faulty Printhead Replace the printhead Ribbon incorrectly webbed or incorrect ribbon stock should be inside inked Check and correct ribbon Printhead cables not fully inserted or missing Check and correct Production line speed fell below 40 mm sec encoder mode only Confirm minimum speed Go to Tools gt Diagnostics gt Printhead gt Inputs gt Encoder to confirm correct setup and increase the production line speed Table 8 1 Printing Faults 8 2 Printing Faults Rev AA Fault Poor print quality Possible Cause Low Darkness level printed image appears faded Videojet 9550 Operator Manual Solution Go to Tools gt Setup gt Printhead gt Print Darkness and increase the Darkness setting Choose the highest value of darkness that achieves a satisfactory quality print Too high darkness level the edges of the printed image appears blurred Go to Tools gt Setup gt Printhead gt Print Darkness and decrease the Darkness setting Choose the lowest value of darkness that achieves a satisfactory quality print Insufficient printhead force printed image appears faded Navigate to Tools gt Setup gt Printhead gt Print Force Adjust the printhead force value to th
139. rical current is supplied to the dots they get heated rapidly Thermal Transfer Print melts the ink on the ribbon The ink deposits on the label and quickly dries after the label leaves the printhead In Direct Thermal the color change of the label is directly caused by the heating elements without ribbon 3 12 Printhead 1 Ribbon 3 LED 2 Label 4 Printhead Figure 3 14 Printhead Rev AA Videojet 9550 Operator Manual Applicator The LPA supports the following varieties of applicators e As standard the LPA is supplied with a wipe down roller for direct apply to the product e Telescopic Tamp applicator For more details on the applicator functions refer to the appropriate addendum e Tamp Applicator Addendum P N 462475 Rev AA Applicator 3 13 CLARITY Operating System This chapter contains the following topics Getting started with the CLARITY operating system e Using the Home page e Using the Tools page e Password Protection Getting started with the CLARITY CLARITY is an icon based operator control system It has an easy to use touch screen and most areas of the display are active that is touching an area on the screen is like pressing a button on a traditional control panel All technical aspects of the LPA setup and control are accessed through the Tools button Figure 4 1 on page 4 2 shows the home page of the CLARiTY operator control system Note If password protection is ena
140. s Rev AA Videojet 9550 Operator Manual A Warning PERSONAL INJURY Before beginning any maintenance work or working close to the tamp application module ensure that the equipment is switched off and the air pressure is exhausted AN Warning PERSONAL INJURY The LPA has exposed rotating parts Keep hands long hair ties loose clothing and so on away from the machine at all times when it is switched on Do not wear jewelry e g ear or finger rings while working with the equipment A Caution EQUIPMENT DAMAGE Operate the LPA in an area where the environmental conditions outlined in Appendix A Specifications of this manual are met The LPA should be installed and operated on a stable solid base AN Caution EQUIPMENT DAMAGE The LPA should not be modified Only add accessories that are approved for the specific use by your supplier Ensure that no fluids enter the LPA unit Comply with Electrical Codes AN Warning PERSONAL INJURY All electrical wiring and connections must comply with applicable local codes Consult the appropriate regulatory agency for further information Rev AA Equipment Safety Guidelines 2 3 Videojet 9550 Operator Manual Electrical Power AN Warning PERSONAL INJURY Ensure that all external energy sources mains power leads are isolated from equipment This should be done before attempting any maintenance or repair on any part of the product or before opening or removing any equip
141. s an adequate stock of labels and ribbons for LPA operation If the discs are empty or the stock is very low reload the LPA with labels and ribbons as described below AN Warning PERSONAL INJURY Ensure that the LPA is not printing when changing the ribbon or label web Removing the Ribbon Roll For removing the waste ribbon roll perform the following task 1 Remove the waste ribbon by using the pullout shaft in the ribbon waste mandrel which allows the core to be easily removed a 3 lt 2 1 Pullout Shaft 2 Waste Ribbon Mandrel 3 Waste Core Figure 6 36 Pullout Shaft 2 Remove the waste core from the mandrel 3 Dispose the waste ribbon in accordance with the local regulations Note A fresh waste core is provided with each new ribbon It is not recommended to use previously used cores Note For additional instructions navigate to Tools gt Help gt Tutorial Videos gt How to Load New Ribbon 6 30 How to Replace Label and Ribbon Web Rev AA Rev AA Videojet 9550 Operator Manual Loading the Ribbon Roll Do the following tasks to load a new ribbon roll 1 2 Remove the new ribbon from its packaging Unwind approximately 300 mm of ribbon from the reel an initial length of the ribbon is ink free and is termed leader Fit the new ribbon to the supply mandrel and ensure that the reel is pushed fully onto the mandrel Thread the ribbon around the printhead ensurin
142. s in the Job file Then download the corrected file Press the Clear button below to clear this fault message E1204 Invalid Job File EAN barcode out of specification The Job file is Fault invalid and needs to be corrected using CLARISOFT An EAN128 barcode field contains an application identifier containing non numeric data but EAN128 application identifiers must be numeric Use CLARISOFT to check and correct the EAN128 barcode fields in the Job file Then download the corrected file Press the Clear button below to clear this fault message E1205 Invalid Job File EAN barcode out of specification The Job file is Fault invalid and needs to be corrected using CLARISOFT EAN128 barcode fields with an application identifier of 23 should contain a length digit following the application identifier Use CLARISOFT to check and correct the EAN128 barcode fields in the Job file Then download the corrected file Press the Clear button below to clear this fault message Table 8 7 Job File Faults and Warnings Continued Rev AA Job File Faults and Warnings 8 21 Videojet 9550 Operator Manual Error No E1206 Description Invalid Job File EAN barcode out of specification The Job file is invalid and needs to be corrected using CLARISOFT An EAN128 barcode field in the Job file does not have the number of characters that are specified by its application identifier Use C
143. s is set for optimum feeding of the label web Idler Rollers Idler Rollers ja Figure 3 9 Idler Rollers Label Waste Mandrel The label waste mandrel winds the empty label backing waste that remains after the label has been printed and applied on the product The mandrel lock is used to hold and retain the roll in place and allows easy removal of the waste roll The mandrel lock indicates the locking and unlocking directions Mandrel Lock Figure 3 10 Label Waste Mandrel 3 8 Labeller Rev AA Videojet 9550 Operator Manual Emergency Stop E Stop AN Warning PERSONAL INJURY The LPA has exposed rotating parts Keep hands long hair ties loose clothing and so on away from the machine at all times when it is switched on Do not wear jewelry e g ear or finger rings while working with the equipment In case of emergency the LPA can be stopped immediately by pressing the E Stop button When the E Stop button is pressed power to the label drive is removed and the LPA is stopped A fault message is displayed The E Stop button is fitted on the side wall of the machine see Figure 3 11 E Stop Button Figure 3 11 Emergency Stop Button Position The E Stop is reset by pulling out the E Stop button However the LPA will remain in fault mode until the fault message is cleared Rev AA Labeller 3 9 Videojet 9550 Operator Manual Sensors 3 10 Labeller The warning label for moving parts is attached
144. scard Press OK to proceed Warning E5001 Applicator Configuration There is an error in the applicator configuration file Note that as a result of this error the machine will not function correctly Press the Clear button below to continue Fault E5002 Applicator Configuration There is an error in the applicator configuration file Note that as a result of this error the machine will not function correctly Press the Clear button below to continue Fault E5004 Label Web Break A label web break has been detected Reload the labels following the path indicated by the web diagram and secure the backing web into the rewind Ensure that the labels pass through the label sensor and check by using the LED indicator GREEN Good RED please reload To view the tutorial video press the Video button below Once resolved and ready press the Clear button below Fault E5005 Dancer Arm Fault Call your maintenance engineer or local service representative Press Detail button below for maintenance assistance Once resolved and ready press the Clear button below Fault Table 8 5 CLARiTY Error Messages Continued 8 12 CLARITY Error Messages Rev AA Videojet 9550 Operator Manual Error Description Status No E5006 Ribbon Drive Setup Failed The printer ribbon auto setup procedure has Fault not completed successfu
145. screen displays the newly loaded Job name Printing Job The job is now ready for print Do the following tasks to print a job 1 Make sure that the current job displayed in the Current Job Details Bar is the job you want to print oO N Rev AA EERUN Secs A Vv lt TE Figure 5 16 Current Pagere Curente 8 Home JOB Integra Performance Throughput Op m Batch Count 30 Total Count 141992 l 11 53 31 01 2014 Consumables Labels Ribbon Ensure that the machine is loaded with ribbon and labels Ensure that the E Stop is not activated Ensure that the Label Gap Sensor LED is green in color Touch the Start button to place the LPA online Note Once the LPA is online a Warning may appear on initial start up in order to feed labels to ensure correct location Follow the on screen instructions as required This action ensures that the label position is correct Touch the Print button The current job will be printed Printing Job 5 11 Videojet 9550 Operator Manual Stopping Labeller 1 Touch the Stop button in the CLARiTY display The status bar changes to OFFLINE 2 Turn OFF the power switch beside the power cable on the rear of the unit Note During an emergency press the E Stop button to stop the LPA from printing 5 12 Stopping Labeller Rev AA Labeller Operations This chapter contains the following information on operations of the l
146. sensor is sensing gt Cancel lt Back Next gt Figure C 9 Measure the Side C 6 Rev AA Videojet 9550 Operator Manual 15 The screen to measure the product speed appears Tools Setup Control Installation Wizard Installation Wizard Measuring product speed Please place the product onto the conveyor and allow it to pass the product sensor as it normally would in production Once the product speed has been measured the print speed will automatically be displayed If this speed does not look correct press the back button to re measure the product speed Cancel lt Back Figure C 10 Measure the Speed Follow the instructions displayed on the screen to measure the product speed 16 Once the product speed has been measured the product speed will be displayed If required go back and repeat the process Enter the product speed and touch Next to continue The wizard goes to Step 18 Encoder 17 The printer will automatically detect the product speed using the encoder If the encoder is not connected the printer will fall back to fixed speed Once the product speed is measured automatically touch Next The wizard goes to Step 18 Product Sensor to Beak Distance 18 The screen to enter the distance between the product sensor and the label beak peel tip appears Peel tip is the point on the labeller where labels peel from the label backing Touch Next
147. ser Length L Width W Height H Weight Screen Interface in mm in mm in mm CLARITY CLARITY 184 6 49 9 147 1 kg 8 4 TFT Display Operating SVGA System LPA with 819 313 8 587 5 40 kg Direct with a roll Apply of labels Table A 1 Technical Specification A 2 Technical Specification Rev AA System Specification System Specifications Videojet 9550 Operator Manual Description Operator Interface Full color LCD touch panel CLARITY Interface Job selection and database support as standard WYSIWYG print preview Operator Interface Languages Operator Interface is available in the languages listed in Table 1 1 on page 1 2 Password protection Three user levels Remote Printer Configuration Software CLARITY configuration manager Offline set up and parameter storage available as standard Diagnostics On board diagnostics as standard On board Memory SD Card Varieties Left Hand and Right Hand Application method Direct and Indirect feed on to product or applicator pad Throughput Up to 350 packs per minute depending upon line speed and pack size Label height 50 115 mm Label length 50 300 mm Max label roll Diameter 400 mm Max Ribbon Reel 830 m Max Ribbon Height 110 mm Table A 1 System Specifications Rev AA System Specification A 3 Videojet 9550 Operator Manual Netw
148. stomer Training If you wish to perform your own service and maintenance on the LPA Videojet Technologies Inc highly recommends you complete a Customer Training Course on the LPA Note The manuals are intended to be supplements to and not replacements for Videojet Technologies Inc Customer Training For more information on Videojet Technologies Inc Customer Training Courses call 1 800 843 3610 within the United States only Outside the U S customer should contact a Videojet subsidiary office or their local Videojet distributor for more information Rev AA v Table of Contents Compliance Information For Customers 1a tte USA iyii da Urea Se nt oe a NS i For Customers in Canada ai aes nit iat atti aha pis a Mack il For Customers in the European UMi00 s2 icciescaes dance pees an pete ii Support and Training Contact Information nis iare as En E EEA ETE eae EER iv Service PrOSTAM oe reann n ei E e E a E a R T iv Customer Trani Ce Al a a Mi te as E E a aa Se aches v Chapter 1 Introduction Equipment Description geseis he coe ore eeen ea EEE EE EE RA 1 1 About the Manual joist 6 vies tine haiti Mak ed aieea Ped Oe AN OT RN 1 1 Related Publications 3153 40 c3045 9 089s Ses eee a Se eee 1 2 Language Codes sasi iiaee ERE E E chew tte tee shed 1 2 Content Presentation ns sy tended events nae yaa emen peyetee 1 3 Positional Keferences s icant oe okie ca sgs heen oy eee 1 3 Units of Measurement bint ont ok iy ees PEs bee PE
149. t Configure Print Trigger Mode 4 The screen to configure the print trigger mode appears The user can select either an external product sensor or have the printer automatically print at a fixed repeat distance Select the required print trigger mode and touch Next If External Print Sensor is selected the wizard goes to Step 6 on page C 3 If Automatic Print Triggering is selected the wizard goes to Step 9 on page C 4 A ON R Installation Wizard Print Trigger Mode vV External Print Sensor Automatic Print Triggering Vv Cancel lt Back Next gt Figure C 2 Print Trigger Mode Rev AA Videojet 9550 Operator Manual External Print Sensor 6 The screen to configure Product Sensor 1 appears which will be used as the external print sensor This can be configured automatically if Product Sensor 1 is connected or the user can select it manually Select the required Product Sensor 1 and touch Next If Auto detect the Product Sensor is selected the wizard goes to Step 7 If Select the Product Sensor is selected the wizard goes to Step 8 on page C 4 A OFFLINE x Control installation VWizard Product Sensor 1 A Auto detect the Product Sensor v Select the Product Sensor Cancel i lt Back Next gt Figure C 3 Product Sensor 1 7 Follow the instructions displayed on the screen see Figure C 4 Touch Next to automatically setup the senso
150. the Ribbon Roll ioc cswrtee atts see eas ee eas 6 31 Removing the Label Rolliws oboe le thee pA Salas gh gee gi 6 33 Loading a Label Roll 3 ci atwjae wie ae te eae ees 6 34 Production Audit Log os pcan arencs hase men oen ea horse Pees 6 37 How to Update Controller Software 0 0 0 0 ccs e eee e ee eee 6 40 Availability Page 2 04 6 ny cas So seo Wi Bw SE eae See ee 6 40 Chapter 7 Maintenance General Maintenance iio0 400s VER keke Reta yen dpa eee ees 7 1 Cleaning the Printhead 3 2 3 c 05 auc sav oa Speed oo tens ee Res 7 3 Chapter 8 Troubleshooting Pree Faults 105 050 e pny cae sa IE Reg ee PR ee eed DHEA 8 2 CLARITY Display Faults icy s eee sieve cee 8 OPE ee OE Hee ee a es 8 4 Label Wep Faults orien daea Ta e a E T n E ae 8 5 VO Faltis n s Gean a ik ons aa a ae a a Ra Ei 8 5 CLARITY Error Messages ceramic eet ae nee iae a EA Es 8 6 Reading a Fault Message or Warning 8 6 Clearing a Fault Message or Warning 8 8 Barcode Scanner Faults and Warnings 000005 8 19 Job File Faults and Warnings 28 v0 ss dass aa ne ead votes 8 20 Diagnoses e enio ce Se ees Saws Cae aed Ce ae wee Ye ee 8 27 Appendix A Specifications Technical Drawings juste a osi tusea deest ti Uned Suteei eS A 1 CLARITY Display ase Daces eseti m bee ae eh et eta Say A 1 Rev AA 3 Videojet 9550 Operator Manual Label Printer Applicator 02 p00 chee se ean ek ae ee A 2 Technical Specitica
151. tionts lt i0 360 crit ied iat anes awe eRe A 2 DY SLC SPECI CATON ses srs prote eee e p e mle Roe NH A 3 Networking and External Communications A 4 Terminals e einc el seh 58 Sy 4 WEES IS 8 Se EAI a A 4 Power Supply oss ee alte ted hire lad hi DE alae tlh A 4 Temperature and Humidity c0 483s sree shin wees va ea seas A 5 BNVITOhimentn ste poe ce howe g mel ho chara wees eek A 5 Appendix B Menu Structure TAtrOdUCH OM iiss oases a ear hale Bee Sata seed ae a eee B 1 Menu Structures he eset Vil ety Bee Rey Mee ew Bowe ete e ea B 2 Appendix C Installation Wizard Configure Print Trigger Mode 00000008 C 2 Product Sensor to Beak Distance 0 0 0 0 ccc eee eee C 7 Barcode Scanner a ccc eee eee eens C 9 Appendix D Availability Overall Equipment Effectiveness Availability Tools D 1 LO MUCH OR sn esha MO OE IG ete Mine te D 1 Glossary 4 Rev AA Introduction This chapter contains the following topics e Equipment description e About the manual e Related publications e Content presentation e Abbreviations and acronyms e Chapters in the manual Equipment Description The Videojet 9550 is a smarter print and apply labeller that eliminates unscheduled downtime and reduces costs and errors in case coding operations The Label Printer Applicator is a simple reliable system with a minimum number of wear parts and zero manual adjustments Applying Int
152. ton below to clear this fault message E1233 Invalid Job File PDF417 Barcode out of Specification The Job file is Fault invalid and needs to be corrected using CLARISOFT A PDF417 or Micro PDF417 barcode field in the Job file contains more rows than the barcode symbology supports Use CLARISOFT to check and correct the PDF417 and Micro PDF417 barcode fields in the Job file Then download the corrected file Press the Clear button below to clear this fault message E1234 Invalid Job File PDF417 Barcode out of Specification The Job file is Fault invalid and needs to be corrected using CLARISOFT A PDF417 or Micro PDF417 barcode field in the Job file contains more characters than can be encoded with the specified column and maximum row sizes Use CLARISOFT to increase the number of columns or rows in the PDF417 and Micro PDF417 barcode fields in the Job file Then download the corrected file Press the Clear button below to clear this fault message E1235 Invalid Job File EAN13 Price Too Large The Job file is invalid and Warning needs to be corrected using CLARiISOFT The EAN13 barcode contains a price that is too large to be encoded within the barcode Use CLARISOFT to check and correct the maximum price value for price field that is referenced by the barcode Press the Clear button below to clear this warning message Table 8 7 Job File Faults and Warnings Continued
153. tons Description Printhead Shows the event log inputs outputs speed profiles printhead health etc Refer to Working with Printhead Diagnostics on page 4 17 Consumables Shows the current value of ribbon and label parameters Refer to Working with Consumables Diagnostics on page 4 28 Control Shows the software versions system information contact information communication port production audit log and all Jobs currently in the printer s queue Refer to Working with Control Diagnostics on page 4 29 Options Shows the type of applicator and barcode scanner used Refer to Working with Options Diagnostics on page 4 32 Table 4 7 Diagnostics Page 4 16 Using the Tools Page Rev AA Videojet 9550 Operator Manual Working with Printhead Diagnostics Navigate to Tools gt Diagnostics gt Printhead see Figure 4 10 RUNN lt Tools Diagnostics Printhead General I Event Log Timings Printhead Health Speed Profiles 1 vVviviviviviyv A Export Printer Logs lt _ gt y A Figure 4 10 Printhead Diagnostics Page The Printhead diagnostics page allows the user to view the following parameters e Inputs e Outputs e General e Event Log e Timings e Printhead Health e Speed Profiles e Export printer logs Rev AA Using the Tools Page 4 17 Videojet 9550 Operator Manual Inputs Navig
154. torial Videos Note For information on How to Change the Printhead and How to Change the Print Roller refer to Service Manual Rev AA Using the Tools Page 4 35 Videojet 9550 Operator Manual Password Protection Password protection on the user interface allows different protected access levels for the various operational features During installation you can set the standard or advanced password selection using CLARITY Config Manager Refer to Videojet 9550 Service Manual Part Number 462470 Note If you do not want to have password protection you can select None option Password control can be set up as per the user requirement When the user tries to access a function that is password protected the user interface prompts the user to enter the password When the correct password is entered that function or menu becomes available The password level remains active until logged out by the user or timed out e Standard Passwords For example if the Diagnostics function is password protected when the user accesses the Diagnostics Menu by navigating to Tools gt Diagnostics CLARITY prompts the user to enter the password e Advanced Passwords The user is prompted to select the required username and enter the associated password Tools Enter Setup Password gt 4 5 6 7 8 9 pay a 0 a NZ Cancel OK Figure 4 26 Password
155. trol This fault will automatically clear when this is complete Fault E5053 Incompatible Printhead An incompatible printhead has been detected Press the Detail button below for maintenance assistance Fault E5054 Incompatible Printhead An incompatible printhead has been detected Press the Detail button below for maintenance assistance Fault E5055 Label Waste Mandrel Not Locked The label waste mandrel has not been locked Please re web the label web waste mandrel and ensure the man drel is locked by turning the knob fully in the direction indicated by the gt symbol To view the tutorial video press the Video button below Once resolved and ready press the Clear button below Press the Detail button below for maintenance assistance Fault E5100 No Product Detected The applicator has reached the end of its stroke without detecting a product This can be caused by false triggering of the product sensor check for obstructions to the product sensor If the problem persists call your maintenance engineer or local service representative Press the Detail button below for maintenance assistance Once resolved and ready press the Clear button below Fault E5101 Applicator Obstruction The applicator sensor has been triggered too soon possibly by some form of obstruction Check for obvious obstructions and clear If probl
156. urn to the home page Selecting a New Job If you want to print a job that is not the current job you can select a different one For selecting a job refer to Selecting a Job on page 5 10 You can modify the information before printing the job if user editable fields are contained within the job Refer User Editable Fields on page 6 19 for information on how to change it To exit the job selection menu at any stage without making any changes touch the Cancel button 6 18 Selecting a New Job Rev AA Videojet 9550 Operator Manual User Editable Fields Some jobs contain user editable fields These fields are part of the job that can be changed There are three types of user editable fields e Variable TEXT fields For example they are used for batch codes product names and other text jobs e Variable DATE fields For example they are used for sell by dates e Variable COUNTER fields Allows the user to modify the starting value for a counter If the selected job has a user editable field the interface prompts the user to review this field and edit if required Note Each field has a check box The check box is unchecked initially As you enter the data and touch OK the user interface automatically checks the box You can proceed to the next step only when all the boxes are checked How to Change the Text and Date Fields To edit the user field proceed as follows 1 When a job is selected the list of user

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