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bizhub C220

1. bizhub C220 Controller no or slow print scan failure garbled data lockup 3 Select the SSD DNA Drivers MSDS link located on the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located on the left Refer to the attached PDF documents for further information on this firmware release Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS Solution ID TAUS1000179EN Solution Usage Description Installed certificate no access to Administrator mode Solution CAUSE For whatever reason the certificate is corrupted SOLUTION To regain access to the MFP use this procedure 1 From the operation panel enter Administrator mode 2 Select Security Setting amp gt Security Details 3 Page down to Initialize select Network Settings then press OK 4 Recycle the MFP when complete This will remove the certificate from the MFP and allow access to the MFP Administrator mode via a web browser If when using the panel to turn off the SSL settings the controls are not available then the protocol links are no longer valid and need to be rebuilt This is because the links are pointing to the old certificate which is no longer installed o
2. Solution TheMFPsare certified ISO 15408 EAL Level 3 Refer to the following for more detailed information concerning ISO 15408 as well as the attached Security White Paper and Marketing Bulletin 09 GB 103 1 ISO 15408 FAQ 2 Trusted Computing Base 3 ISO 15408 3 4 Common Criteria Also go to Konica Minolta s bizhub security page http kmbs konicaminolta us content about bizhubsecurity html for more in depth security information Note To view a PDF you may need to download a free copy of Adobe Reader Solution ID TAUS0649014EN Solution Usage 0 Description Part number for the Konica Minolta logo 11x17 color test chart Solution Konica Minolta logo 11x17 color test chart p n 4036 7941 01 Please see the attached image for reference SPECIAL NOTE Solution contribution by David Aekus and Cesar Jimenez Production Print SSD Solution ID TAUS0800971EN Solution Usage 0 Description HDD Backup Utility User s Guide Solution Main features covered Backing up saving Restoring recovering Wizard operations program in dialog format Access limitations through auto protect Encoding backup data Please refer to the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0902848EN Solution Usage 0 Description Macintosh OS X version 10 6 Snow Leopar
3. KONICA MINOLTA SSD SUPPORT SOLUTIONS bizhub C220 ALL ACTIVE SOLUTIONS March 2010 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF TH
4. Solution The attached documents list all of the functions available for the MFPs when certain Vendor modes are enabled and list any special firmware that might be needed This information applies to all KMBS equipment If a function is listed as Not supported please use the Vendor related Firmware updates documentto see if Special firmware is available for the MFP in question If Special firmware is not available please contact the SSD Hotline to submit a Product Change Request form Note To view a PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Solution ID TAUS0O800380EN Solution Usage 1 Description How to change volume of control panel and warning sounds Solution Toadjust or disable the beep sound perform the following 1 Press the Accessibility key 2 Press the down arrow one time to go to page 2 3 Select the desired sound Operation Confirmation Successful Completion Completed Preparation or Caution 4 Select NO or YES If YES is selected High Medium or Low can be chosen 5 Press OK SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0801892EN Solution Usage 1 Description Unable to view scanned TIFF documents Solution CAUSE The color setting in the scan settingsis defaulted to color SOLUTION Change the default color
5. 30 bizhub C220 Software Driver related Note Firmware version should be version 59 Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS1000150EN Solution Usage Description After doing an LDAP search you are unable to save the results to a one touch button Additionally the Store Address button will be missing from the LDAP searchresults screen You might also lose the ability to create a one touch button all together Solution Thereis a security setting named Registering and Changing Addresses thatis set to Restrict which is prohibiting users from creating one touch buttons This setting needs to be set to Allow The steps to accomplish this are as follows 1 Log into the Machine through a web browser 2 Log in as administrator 3 Select either the Security tab or the Scan tab This will differ depending on the model you re servicing Note For further details please see the attached PDF files for screen shots To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Randy Marquardt Workgroup SS
6. CAUSE Write Unit has failed SOLUTION Replace write unit p n AOED R708 00 Print Head Assy Bizhub C360 C280 Replace write unit p n AOED R709 00 Print Head Assy Bizhub C220 SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C220 Image too light dark uneven or wrong color Solution ID TAUS1000084EN Solution Usage Description Copy quality problems When running stabilization the result is no good Solution CAUSE Poorconnection SOLUTION Re seat the ribbon cablerunningbetweenPJ02 on the MFPB and CN1 on the Printhead Relay Board PHREYB Replace the cableif necessary p n AOED N113 00 Also check the ribbon cable running between PJ03 on the MFPB and CN27 on the PRCB Replace it if necessary p n AOED N114 00 Special note Solution contributed by David McCoy Komax Business Systems SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS1000253EN Solution Usage Description When printing grayscale images from Adobe Acrobat or Quark some striping or banding may occur in the images Solution CAUSE Firmware upgrade is required SOLUTION Please installversion 88 firmwareor higher The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware
7. NG is displayed for the MFP controller and or other components Solution CAUSE There are multiple firmware files in the root directory of the USB thumb drive Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 44 bizhub C220 Warm up wrong display incorrect operation lock up SOLUTION Delete any other files ending in the tar extension Only one firmwarefile can be in the root of the USB thumb drive when flashing the machine SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS1000396EN Solution Usage Description FalseC2551 C2553 C2555 or C2557thoughenough toner remainsin the toner bottle Solution CAUSE The Toner Near Empty switch RSx may be faulty There is one switchper color toner cartridge Toner near empty switch Y RS4 Toner near empty switch M RS5 Toner near empty switch C RS6 Toner near empty switch K RS7 Note Please see attached document as a reference To viewthe PDF you may need to download a free copy of Adobe Reader SOLUTION Please replace the suspect switch p n 9334 2710 11 or Sub Hopper assembly p n AOED R711 00 for bizhub C360 and p n AOED R714 00 for bizhub C280 C220 Note This issue isunder investigation Whennew informationis available this information will be updated SPECIAL NOTE Solution contribution by KMBT Japan Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 45
8. 2 Select Paper Type Thick4 on theMFP panel or from the printer driver Notes a Recommended OHP Paper CG3700 by 3M Item 7640000420 b OHP Interleave sheet is NOT supported Although Konica Minolta supports OHP printing copying utilizing this workaround Konica Minolta does not guarantee the image quality on the OHP to be equivalent to the image quality of other paper types and media c Please refer to attached Marketing Bulletin 08 GB 051 To viewthe PDF you may need to download a free copy of Adobe Reader bizhub C220 C280 C360 Recommended OHP Paper CG3700 by 3M Item 7640000420 Select Paper Type Thick1 on theMFP panel or the print driver bizhub C452 C552 C652 Forminimum firmware version 26 Recommended OHP Paper CG3700 by 3M Item 7640000420 Select Paper Type Thick4 on theMFP panel or the print driver Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 36 bizhub C220 Warm up wrong display incorrect operation lock up For firmware version 24 or earlier Recommended OHP Paper CG3700 by 3M Item 7640000420 Select Paper Type Thick4 on theMFP panel or the print driver Please ensure that the following iscompleted first 1 Set the software switch Service Mode amp gt System 2 amp gt Software SW SW No 59 HEX setting 01 press FIX 2 Set the Security mode Security mode amp gt Engine FW DipSW Select 1 3 Turn the Main SW OFF ON wait
9. C280 C220 Full Color Printer Copier Scanner Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 17 bizhub C220 Miscellaneous Consumable Yields Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS1000052EN Solution Usage Description Can t access account data using Terminal Server Solution SOLUTION 1 The computer account for the license server must be a member of the Terminal Server License Servers group in the domain If the license server is installed on a domain controller the Network Service account must also be a member of the Terminal Server License Servers group 2 Because TS Licensing Manager cannot dynamically update the number of TS Per User CALs that are currently issued and available those columns are left blank in some areas of TS Licensing Manager Instead there is a Generate Report hyperlink that takes you to this topic In the Report node you can view information from reports that have been created but that information is specific to the date and time when the report was created 3 In Windows Server2008 you can use the TS Licensing Manager tool to create generate reports to track the Terminal Services Per User client access licenses TS Per User CALs that have been issued by a Terminal Services license server TS Per User CAL tracking and reporting
10. ID CODE 10 Enter a7 digit code 11 Enter the ID CODE again 12 Press Detail Setting 13 Press Basic Setting 14 Press the Initial Transmission button 15 Verify that the HTTP URL or vCare CSRC Email address is listed under Device ID 16 Press Initial Transmission in the bottom right hand corner to have the engine send the vCare CSRC Setup request SPECIAL NOTE Solution contribution by Rick Veale ESS Solution ID TAUS0902731EN Solution Usage Description Job Reservationnot available with Vendor 2 enabled Cannotscan the next job until previous printing is complete Solution CAUSE This is specification for the machine SOLUTION The modification necessary for this change is too extensive No product change requests will be accepted SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Solution ID TAUS0902896EN Solution Usage Description When turning ON the main switch of the MFP the MFP may not connect to the network This happens when the MFP sIP address is not recognized causing a conflict with another IP address on the network Solution CAUSE This is caused by a firmware bug SOLUTION Special firmware GC6 57 GCB 57 AOEDOY0 F000 GCB 57 exe is available to resolve this situation Note The firmware is available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service tab located at the top of the page 3 Select the SSD DNA Driv
11. Scan to Email Scan to FTP and Scan to SMB support PDF version 1 4 The controllersupportw PDF version 1 4 for the Direct Print function SPECIAL NOTE Solution contribution by Stu Dern ESS Solution ID TAUS1000192EN Solution Usage Description File names of the exported data from PageScope Web Connection PSWC Solution File names ofmeter count data exported from PSWC Meter Count Product name_S N_SC_date txt Account TrackCounter Product name_S N_TC_date txt User Counter Product name_S N_UC_date txt Abbreviation key SC Sales Counter Meter Count TC stands for Account Track Counter UC stands for User Counter CAUTION Please note SC isNOT S ection C ounter it is Meter Count TC isNOT T otal C ounter it is stands forAccount TrackCounter SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS1000196EN Solution Usage Description Unable to create or edit a one touch destination when not logged into administrator mode Solution Cause Registering and Changing Addresses is set to Restrict in the Administrator Settings Solution To change address restriction setting please perform the following 1 Log into Administrator Mode 2 Select System Settings 3 Select Restrict User 4 Select Restrict Access To Job Settings 5 Change Registering and Changing Addresses from restrict to allow 6 Exit out of Administrator Mode SPECIAL NOTE Solution contribution by Stephen
12. a few seconds between turning the MFP OFF and then back ON SPECIAL NOTE Solution contribution by Craig Blyther Rich Raynor ESS Cesar Jimenez Production Print SSD and KMBT Japan Solution ID TAUS0902555EN Solution Usage 3 Description The HTTP Communication protocol is newly supported for bizhub vCare Major advantages of HTTP communication include the ease of configuration and the utilization ofthe widely accepted HTTP protocol MFPs registered in the vCare system as of 9 15 are to be configured via the new vCare HTTP protocol All supported MFPs will be configured for one way HTTP communication bizhub C220 C280 C360 bizhub C452 C552 C652 C552DS C652DS bizhub PRO 950 bizhub PRO 1200 1200P 1051 bizhub PRO C5500 C5501 C6500 C6501 Solution Setup instructions for vCare HTTP can be downloaded from _http www mykonicaminolta com Navigate to Products Product Reference Materials Select Application Solutions bizhub vCare Manuals Installation Manuals Choose the vCare HTTP setup instructions from the list of documents presented For assistance configuring MFPs for HTTP communication call the SSD Hotline at 800 825 5664 The attached vCare HTTP Guides ver 1 5 zip contains the vCare HTTP Setup Instructions for the currently supported models SPECIAL NOTE Solution contribution by Mark Kemp ESS Solution ID TAUS0900426EN Solution Usage 1 Description JPEG button is missing under Scan Settings after e
13. been provided for this issue IMPORTANT Please remember to informusersaccknowledge the color reproduction limitation before proceeding with the following settings Konica Minolta does not officially support copying printing of color transparencies bizhub C650 C550 C451 1 Ensure that the firmware is at version 6B or later 2 Make the following change in Service Mode Service Mode amp gt System 2 amp gt Software SW SW No 59 HEX setting 01 press FIX 3 After setting switch 59press the following key sequence End amp gt Reset amp gt Security Screen Stop amp gt 0 amp gt Clear Push Engine FW DipSW amp gt Push 1 amp gt End amp gt Back to Service Mode amp gt Back to Normal Mode Screen Turn the Main SW OFF ON wait a few seconds between turning the MFP OFF and then back ON Note Service mode fusing temperature also needs to bechanged about 20 degrees C 4 Select Paper Type Thick4 on theMFP panel or the print driver Recommended OHP Paper CG3700 by 3M Item 7640000420 There is no OHP Intersheet Support When the switch is just turned on in the morning the Color OHP output quality may be at optimum levels Be sure to select Thick4 and not OHP Output will be counted under Thick4 bizhub C353 C253 C203 Official color transparency supportlS available for the bizhub C353 C253 C203 series provided the following conditions are met 1 The firmware version must be version 62 or later
14. have been stored in the Bulletin Board box can not be shown because correct password is rejected by discord of encryption key But the jobs will be sent to another fax machine by polling TX Confirmation documents stored in the Compulsory MEMORY RX User Box Documents which have been stored in the Compulsory MEMORY RX User Box can not be shown on Panel PageScope Box Operator or PageScope Web Connection Solution CAUSE This issue occurs because of a bug in the following firmware versions bizhub C652 C552 C452 version 58 and earlier bizhub C360 C280 C220 version 58 and earlier SOLUTION Update the firmware to version G00 59 or later The latest version firmwareisavailable via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more IMPORTANT After upgrading the firmware please perform initialization of AES encryption key of system box according to the following procedure 1 Hold down the Utility Counter key and then turn ON the main switch and sub power switch 2 After the following screen is displayed touch AES key 3 After OK is displayed on the AES key turn OFF ON the main switch Note Please refer to attached Release Notes prior to installing the firmware To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2
15. system software or print drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0902907EN Solution Usage Description How to setup SMB scanning to a Linux Unix based CIFS shared folder This folder can be in a discrete location or on a SAN or NAS Solution Prerequisite Default Domain Server setting specified correctly if you can do aPING confirmation successfully to the FQDN of the server then this is correct i e from the MFP do aPING confirmation to server01 mydomain com NTP Server setting Host or TCP IP address of the AD Serverassigned for users to logon to SMB Client needs to be on and set NTLM to v1 v2 For the SMB Share setting do this on the MFP Host Address DNS Host Name of or IP address of host File Path path to sharename Specify the full SMB path to the shared folder You do not specify the server host name in the path User ID Username Password Password So here is what it should look like if the shared folder is named share and is in the root Host Address mycompany de1 san1 mydomain com orthe TCP IP address File Path share Note that it is not share It is just share If the folder is several folders deep i e data users share then the File path would be data users sh
16. with Equitrac or other external copy device Solution CAUSE Incorrect DIPswitch setting SOLUTION Change DIPSW35 to a Hex value of 05 To do so use these steps 1 Access Tech Rep Mode Utility Counter Meter Count Check Details Stop 00 Stop 01 Click on System2 Press Software Switch Setting Press Switch No andenter 35 Press Hex Assignment Press right arrow and enter 5 for the hex value Press the Fix button SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD NOOR WP Solution ID TAUS1000176EN Solution Usage 1 Description C5501shortly after power up or during operation Solution CAUSE Irregular voltage from the power supply Firmware update is required SOLUTION Installfirmware version G12 01 The firmware is available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service tab located at the top of the page 3 Select the SSD DNA Drivers MSDS link located to the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located to the left IMPORTANT This firmware eliminates the detection of a DCPU abnormality C5501 If the fusing heater control does not detectan abnormalpower supply frequency a fusing temperature errormalfunction codemight be generated C37xx C38xx or C39xx SPECIAL NOT
17. 5 must be reset to20 hex to 10 hex If this is not performed thebrowser will return a page error when logging in as administrator SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS1000295EN Solution Usage Description Which MFPs managed by PageScope Authentication Manager PSES 1 3 x support Scan to Me and or Scan to Home Solution PSES Authentication Manager Version 1 3 x supports Scan to Home and Scan to HOme as shown in the following table Supported Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 32 bizhub C220 Software Driver related Not Supported Scan to Home C220 C280 C360 C452 C552 C652 361 421 501 C203 C253 C353 C451 C550 C650 Scan to Me C220 C280 C360 C452 C552 C652 361 421 501 C203 C253 C353 C451 C550 C650 SPECIAL NOTE Solution contribution by Mark Kemp ESS Solution ID TAUS1000401EN Solution Usage Description When attempting to load Voice Data Movie Data or OCR Dictionary the following message is displayed Error This invalid External Memory Please make sure the External Memory Solution CAUSE The USB flash thumb drive was inserted into the USB service port before the machine was powered on SOLUTION Turn off the main power and remove the USB flash drive Power on the machine and enter the service mode Select System 2 then press the arrow to navigate to page 2 and select Inst
18. CIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS1000213EN Solution Usage Description Installation of OpenAPI application may fail after installing firmware version GOO 88 or later Solution CAUSE Region Code not set SOLUTION When installing the OpenAPI application please perform the Region Code setting procedure as shown in the attached documentation To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS1000259EN Solution Usage Description Open section indication shown for the Saddle stitcher SD 509 Solution CAUSE Open or loose connection on the SDCB SOLUTION Reseat all the connections on the SDCB If the problem persists replace the SDCB p n A10D H100 03 SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS1000296EN Solution Usage Description Error message The connection to the authentication device could not be verified when using the AU 102 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 43 bizhub C220 Warm up wrong display incorrect operation lock up Solution CAUSE This is a bug in Early firmware SOLUTION Installspecial firmwareto address this issue Version Filename C220 C280 C360 GC2 88 AOEDOY0 F000 GC2 88 exe C452 C552 C652 GC2 88 AOPOOY0 F000 GC2 88 exe The firmwarehas a function thatdetects the err
19. D Solution ID TAUS1000190EN Solution Usage Description When installing Option LK 105 the machine is indicating failed to enable Solution CAUSE The OCR dictionary has not been loaded on the MFP SOLUTION Install the OCR dictionary using the following procedure 12 9 22 Install Data A Use To install OCR dictionary data into The HDD via USB memory B Procedure 1 Save data tar into the root directory of a USB memory 2 Connect the USB memory device to the machine USB 3 Select the keys as follows System 2 touch right arrow key Install Data 4 Touch OCR Dictionary 5 Touch Set 6 Press the Start key to install the data 7 Check result OK is displayed and touch END 8 Power cycle the main power switch SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 31 bizhub C220 Software Driver related Solution ID TAUS1000221EN Solution Usage Description WhenSSL ON is enabled the TWAIN driver tries to connect and it takes approximately 15 seconds Reproduction Procedure Register the Public Personal BOX Save PDF datato Public Personal BOX StartPageScope Web Connection PSWC Register a device certificate RegisterSSL settings ON from the MFP StartAdobe Reader File CreatePDF From Scanner Connect NOOR WD Solution CAUSE WhenSSL is enabl
20. D is installed go to Service Mode amp gt System 2 amp gt HDD amp gt set as Installed amp gt touch End amp gt exit Service Mode 8 amp gt recycle power SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD and Jim Behrends Workgroup SSD Solution ID TAUS0901350EN Solution Usage 2 Description Unable to generate an i Option license code Failed To Add Token is displayed in LMS License Management Server Solution CAUSE The i Option token number entered into LMS for activation is intended for use ona different series SOLUTION To activate i Option on the C360 or C552 series it is necessary to use LK 101 v2 Item Number AOPDO1A To activate on the C353 or C550 series use LK 101 Item Number AOPDO11 The LK 102 PDF Encryption kit Item Number AOPD012 can be used on all models C353 C360 C550 C552 series SPECIAL NOTE Solution contribution by Ron Reed ASG SSD SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0902460EN Solution Usage 2 Description How to perform a Mail Merge using Microsoft Word 2007 Solution The attached documentation outlines procedures to divide Mail Merge into separate jobs based on name or address separate a file that has already been merged into Microsoft Word 2007 In other words you only have a Word file with all the variable data incorporated No need to add recipients from a spreadsheet Notes 1 The instructions are for both sce
21. E Solution contribution by Craig Blyther ESS Solution ID TAUS0902412EN Solution Usage Description When powering ON for the first time afterinstalling the USB expansion module EK 604 EK 605 the MFP fails to start A clicking sound is heard briefly 2 clicks Solution CAUSE The socket pins of PJO5 especially Pin 1 5V DC are touching the metal frame and so the5V DC line is shorted to ground Theangle of metal frame is bentdownward It is suspected that a relay on the DCPU is making the two clicking sounds ON OFF whenpoweringON with the main switch Time between both clicks approximately one second SOLUTION In August production contactbetween the tip of PJO5 Pin 1 Pin 2 and the framehas been eliminated and theUSB connectionis verified asworkingnormallywith the EK 605 board In September productiona mylar sheet is supplied on the entire metal frame under the PWB On current MFPs when the problem occurs please correct the angle of the metal frame SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0902443EN Solution Usage Description When scanning to PDF or Compact PDF PDFs are corrupted Errors may occur when opening the resulting files either shortly after installation orsome time later Solution CAUSE Updated firmware is required This behavior is related to firmware version 50 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 39 bizhub C220 Warm up wrong d
22. IS DOCUMENT Copyright 2010 Konica Minolta Business Solutions U S A Inc bizhub C220 Abnormal noise or odor Solution ID TAUS0902728EN Solution Usage Description The sub hopper unit is binding causing the retaining clip on the drive gear to come off and no toner is added to the developer unit The unit will also create noise as it is binding Solution CAUSE The rear sub hopper auger bushing p n 4163 5102 01 is not mounted properly SOLUTION Mount the rear bushing p n 4163 5102 01 first into the rear slot on the sub hopper Once the rear bushing is in the proper position mount the front bushing p n AOED 4012 00 This will ensure both bushings are mounted properly and prevent the sub hopper from binding SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C220 Breakage damage malformed removed part Solution ID TAUS0902745EN Solution Usage 2 Description Paper is exiting skewed not stacking properly Solution CAUSE Neutralizing brushis tearing from Cover Output see attachedphoto This willaffect the alignment of paperexiting at the Output tray SOLUTION Remove the Cover Output p n AOED 8901 00 andtry to reposition the brush If unable to do so replace the Neutralizing brush p n AO2E 8907 00 Notes 1 Edge of the Neutralizing brush has been secured by conductive tape beginning with the following se
23. L NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902787EN Solution Usage 2 Description How to get Bluetooth PDA Phone to sync with the MFP Solution SOLUTION A lfsending to a user box create the 1 touch public personal box first then perform the following procedure B lfprinting directly to the MFP go straight to the following procedure 1 Select User box 2 Select System 3 Select Mobile PDA 4 Select Use file right corner 5 Select Save in box or print directly 6 Select box if applicable 7 The MFP will give you a pin code which can be entered on the mobile device Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 12 bizhub C220 Miscellaneous For more information please see the attached PDF Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS1000207EN Solution Usage 2 Description How to Scan to SMB or FTP in a Mac 10 xenvironment Solution See the attached PDF for instructions on setting up a Mac 10 x for scanning SPECIAL NOTE Solution contribution by Randall Marquardt SSD Workgroup Solution ID TAUS1000231EN Solution Usage 2 Description Vendor key counter specifications and vendor related firmware guide
24. Schmelcke Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 20 bizhub C220 Miscellaneous Solution ID TAUS1000229EN Solution Usage Description Release of version 88 firmware G00 88 AOEDOY0 F000 G00 88 for bizhub C220 C280 C360 AOPOOYO F000 G00 88 for bizhub C452 C552 C652 Solution Some of the fixes common to both bizhub series MFPs are When receiving the print data while MFP is scanning the documents the message Please Power Off is indicated on the control panel If you log off with pressing ID button when using User Authentication and ShareScan the MFP will hang up If you display the text area that has only a few lines the bottom scrollbar button overlays the top one When enabling the SMB Direct Hosting setting default setting the following symptoms mayoccurwith the specific network environment Cannot print via network LPR RAW port At this time the MFP replies toPING requests Cannot connect to the PageScope Web Connection At this time MFP replies toPING requests It is not possible to enter more than 1 digit of the phone number on the RightFax screen When using DevReqExtLogin while the MFP is in power save mode C FA14 code may occur When you print the PostScript file from Oracle a PostScript error occurs This firmware is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Driv
25. Specialfirmware version GC3 57 After installing the firmware to activate thedesired default DIPSW No 48 0x00 The fax number is displayed as default when the fax is installed default The E mail address is displayed as default when the fax is not installed DIPSW No 48 0x08 The E mail address is always displayed as default Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Model Program Name Current Ver New Ver Program File Name Checksum Note bizhub C652 C552 C452 MFP Firmware G00 57 GC3 57 AOPOOY0 F000 GC3 57 EXE 8c51 Model Program Name Current Ver New Ver Program File Name Checksum Note bizhub C360 C280 C220 MFP Firmware G00 57 GC3 57 AOEDOY0 F000 GC3 57 EXE Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 35 bizhub C220 Warm up wrong display incorrect operation lock up cdof SPECIAL NOTE Solution contribution by Craig Blyther ESS Solution ID TAUS0801763EN Solution Usage 5 Description Unable to copy print on OHP transparencies in full color Solution CAUSE Product limitation Color reproductionquality on transparencies used for projector screening normally is nottotarget specification However there areworkarounds that may work SOLUTION The following workarounds have
26. TWAIN support eCopy and Vendor 2 support external counter Solution Firmware is available that supports TWAIN scanningand Vendor 2 support Models C452 C552 C652 use firmware version AOP00Y0 F000 GC5 57 exe Models C220 C280 C360 use firmware version ADEDOYO F000 GC5 57 exe Note The firmware is available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service tab located at the top of the page 3 Select the SSD DNA Drivers MSDS link located to the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located to the left SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0902929EN Solution Usage 1 Description Why can t the machineimport into Pagescope Data Administrator Solution In order to import into pagescope data administrator check and adjust your settings on the MFP so that SNMP v3 is disabled SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0902890EN Solution Usage 0 Description When upgrading to version 54 or version 57 firmware a fax number of more than one digit cannot be entered into the main Rightfax Connector screen Solution CAUSE Firmware update required SOLUTION Upgrade the MFP to attached fir
27. all Data Select the type of file that is to be loaded Voice Data Movie Data or OCR Dictionary then select Set The start button should turn blue Press the Start button to load the file SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS1000424EN Solution Usage Description In certain cases the i Option function may no longer be available on the MFP This may occur after firmware has been upgraded Solution CAUSE The i Option installation needs to be repaired SOLUTION Follow these steps to correct the situation 1 Perform the Repair and Deactivation procedures If these do not resolve the issue proceed to the next steps 2 Contact SSD support to obtain an Initialization Code It will be necessary to provide the MFP serial number and Request Code 3 Perform the Initialization procedure on the MFP with this Initialization code Then cycle power off on 4 From the MFP launch PageScope Web Connection and go to Administrator Mode amp gt License Settings amp gt Install License An Internet Connection is required 5 Re activate the License Code on the MFP by entering the original Token number SPECIAL NOTE Solution contribution by Mark Kemp ESS Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 33 bizhub C220 Warm up wrong display incorrect operation lock up Solution ID TAUS0701329EN Solution Usage 18 Description No Kon
28. and more Note Please refer to the attached documentfor an image quality sample To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Randall Marquardt Workgroup SSD Solution ID TAUS1000392EN Solution Usage Description When printingblack text from Microsoft Wordor similar applicationwith the PostScript driver Auto Color Setting it may be printedlighter black gray Solution CAUSE This is the image processing specification for the bizhub C360 series KMBT Japan isre examining the image parameter to improve this SOLUTION As a workaround pleaseutilizeeither of the following methods Select Gray scale or Full Color on the Select Color setting Enable the Pure Black setting in the printer driver SPECIAL NOTE Solution contribution by KMBT Japan Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 10 bizhub C220 Miscellaneous Solution ID TAUS0646730EN Solution Usage 19 Description How to change the Administrator password Solution To change the Administrator password perform the following 1 Enter the Service mode 2 Press STOP 0 CLEAR to enter the Enhanced security mode 3 Select Administrator Password 4 Enter NEW Administrator password 5 Click on END SPECIAL NOTE Solution contribution by Ed Bellone and Mark D Attilio Production Print SSD Solution ID TAUS0645779EN Solution Usage 9 Description How tope
29. are IMPORTANT The path to the shared folderis CASE SENSITIVE in mostinstances for Linux and Unix If the shared folder is named Shared then the file path will be Shared not shared If the path is Data Users Share then the File Path will be Data Users Share not data users share SPECIAL NOTE Solution contribution by David Holt District Service Manager Midwest Region Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 29 bizhub C220 Software Driver related Solution ID TAUS0902962EN Solution Usage Description Some PDF files won t print Solution CAUSE Security restrictions preventing printing SOLUTION 1 Open the file in question on a PC and select File 2 Click Document properties 3 Click Security 4 View if there are any restrictions for printing This feature can be viewed with all versions of Acrobat reader but can be changedwith Acrobat standard or higher SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS1000067EN Solution Usage Description User Authentication to External Server Microsoft Windows Server 2008 AD is set up and the Home folder is shared and configured in AD Users and Computers User Properties Profile tab On the MFP Client SMB TX is setup and Scan to Home folder feature is enabled When a user logs on the logon to the Microsoft Windows 2008 AD domain is successful but no Scan to Home button appears when theFax Scan button is
30. ations User s Guide Fax Driver Operations User s Guide Network Administrator User s Guide Network Scan Fax Network Fax Operations User s Guide Print Operations Trademarks Copyrights Using the Machine Note To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view To viewthe zippedPDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0902616EN Solution Usage Description Specification configuration and installation information Solution Please refer to the attached Specification sheet Configuration sheet and Specifcation amp amp Installation Guide for the bizhub C220 C280 C360 Some of the topics addressed Space Requirements Environmental Considerations Electrical Requirements Component Considerations Mixed Original Support Standard Paper Tray Support Print Controller Standard Fiery IC 412 Network Functions Print Drivers Print Specifications Scanning PageScope Software Security Paper Considerations Paper Weight Conversion Chart Recommended Paper Stocks How to Build a bizhub C360 C280 C220 System from start to fnish Accessory Options for bizhub C360
31. be downloaded f rom the Download Selector site Release information for the firmware is attached to this solution Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Stu Dern ESS Solution ID TAUS0902725EN Solution Usage Description The MFP does not recognize the AU 201 Authentication Unit IC Card Type Solution CAUSE The AU 201 Installation Manual contains an errorinSection III Setting IC card authentication step 6 SOLUTION The instructions should read Touch Card 2 A revisedrevised install manual and detailed instructions are attached If the AU 201 still is not detected confirm that the HDD has beem formatted as directed in the attached file Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Stu Dern ESS Solution ID TAUS0902764EN Solution Usage Description SSL TLS errorwhen registering a deviceas a managed device from Authentication Manager LK 101 version 2 Web browser is available The proxy setting is ON Copyright 2010 Konica Minolta Business Solutions U S A Ine O Marh 28 bizhub C220 Software Driver related Solution CAUSE When LK 101 version 2 Web browser is ava
32. computerdoes nothave PPD plug in file SOLUTION If you install the driver files PPD Plug in in all client Macintosh computers with the driver installer beforehand thisissue does not occur The latest printer drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more IMPORTANT Theseprinter drivers printer drivers for Macintosh OS X do not support the printer sharing functionfor Macintosh OS X Therefore if you have anissuewith Macintosh OS X printer sharing Konica Minoltais not responsible tosupport it SPECIAL NOTE Solution contribution by KMBT Japan and Mark D Attilio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 27 bizhub C220 Software Driver related Solution ID TAUS0900228EN Solution Usage Description WhyatIFfile scanned with Color or Gray Scale cannot be opened with Wang Kodak Microsoft Imaging for Windows Solution The compression method used is JPEG JFIF Wang Kodak Microsoft Imaging for Windows does not support it However 1 bit Black and white TIFF images can be open with the application compression method is G4 Notes 1 An excellent graphic viewer is IrfanView IrfanView is a very fast small compact and inn
33. d printer driver information Solution Pleasesee theattached documentation concerningdetailed information on Macintosh OS X version 10 6 drivers and supported devices To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUSO902605EN Solution Usage Description Installation of KH 101 and FS 529 Solution The KH 101 and FS 529 can be installed on the MFP but certain precautions must be taken The KH 101 must be installed first Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 16 bizhub C220 Miscellaneous Once both options are installed it will be difficult to turn the adjustment dial tight fit Please refer to the attached Installation Manuals and the note concerning the KH 101 FS 529 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0902614EN Solution Usage Description User Guides for the bizhub C220 C280 C360 Solution Attached are the User Guides for the bizhub C220 C280 C360 and options Included is the Pocket Guide User s Guide Advanced Function Operations User s Guide Box Operations Quick Guide Copy Print Fax Scan Box Operations User s Guide Copy Operations User s Guide Enlarge Display Oper
34. ed the TWAIN driver tries to connect to a non SSL port port 59158 3 times After that the TWAIN driver tries to connect to SSL port 59159 Therefore it takes about 15 seconds to finally connect SOLUTION Edit thelNI file to change the network timeout value CAUTION Before you change the INI file please make a backup copy in case you encounter any problems after editing it This will allow you toreplace the INI file with the original 1 Open the INI file using a text editor such as Notepad File path SystemRoot twain_32 KONICA MINOLTA HDD_ V3 Note SystemRoot indicates the directory in which Microsoft Windows system isinstalled File name kmtw3H ini 2 Add Network section and NetTimeout key as shown below if they do not appear in the INI file If this section and key exist in the file modify the network timeout value Network NetTimeout 500 Note NetTimeout value is specified in milliseconds In the above example the timeout value is 0 5 second 1 second 1000 If you sometimesare unable toconnect to the SSL port please change the NetTimeout value 3 Save INI file SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS1000285EN Solution Usage Description A web error is displayed when trying to log in as administrator with a browser after downgrading firmware from version 88 to 59 Solution CAUSE Incorrect hex settings SOLUTION When downgrading firmware from version 88 to 59 the soft switch 2
35. elect the SSD DNA Drivers MSDS link located to the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located to the left SPECIAL NOTE Solution contribution by Craig Blyther ESS Solution ID TAUS0903012EN Solution Usage Description Intermittently when copying or printing paper jams are mistakenly detected Solution CAUSE Firmware update required SOLUTION Download and install the latest available firmware minimum version is G00 59 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Please refer to attached Release Notes prior to installing the firmware To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS1000211EN Solution Usage Description FS 529 jamming at thetransport section Jam code 72 17 or 72 21 may be indicated Solution CAUSE In the Transport section L and R armspop off the Shaft Thispart of the transport guidedrops down blocking the paper path Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 24 bizhub C220 Paper Conveyance jams no feed folding tearing s
36. eo data will then be installed to the HDD and correct the problem SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0902590EN Solution Usage Description After replacing the drum units or developer units the life counter is not cleared Solution CAUSE The new release disable mode has been activated This mode is used for troubleshooting purposes only and temporarily disables the detection of new drums or developer units SOLUTION Open the front door enter the service mode select enhanced security then engine fw dipswitches Touch key number 3 to change it from a highlighted state to a non highlighted state Close the front door and reboot the machine The machine will now detect a new unit has been installed and reset the life counter SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0902674EN Solution Usage Description Code CC180 at power ON Solution PROBABLE CAUSES 1 Lack of the device driver when enabling the AU 201H in the Billingmode TheMFP does not recognize the AU 201 at startup Install the loadable device driver for the AU 201H andfollowthe attached installation instructions To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html bizhub C280 C360 only Fiery IC 412 not recognized at power up 2 Incorrect switch settings on
37. ers Firmware and more Note Please refer to attached Release Notes for functions added changes of machine specifications and additional fixed issues To view a PDF you may need to download a free copy of Adobe Reader Solution ID TAUS1000266EN Solution Usage Description SNMPv3 default auth password and priv password Solution From the factory the default password for auth password and priv password is set to the MAC address of the MFP The MAC address must be entered in the following case sensitive format example 00206B630D8A Notes 1 In order to changethe auth password or priv password for SNMPv3 the current password is required If SNMPv3is used for the first time the default password is required 2 If a Data Clear is performed Security Level Setting of the SNMPv3 Setting is set to authpassword priv password and the password is set to default MAC address See attached Security Function documentation 3 Pleasesee attached pages taken from the Network Administrator User s Guide as a reference To viewa PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS1000279EN Solution Usage Description How to set Scan to E mail size limit Solution To set Scan to E mail size limit browse the MFP then Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 21 bizhub C220 Miscellaneous Log in as Administrato
38. ers MSDS link located to the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located to the left SPECIAL NOTE Solution contribution by Craig Blyther ESS Solution ID TAUSO902906EN Solution Usage Description The lock function of the cassette tray 1st and 2nd might not work Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 41 bizhub C220 Warm up wrong display incorrect operation lock up Solution CAUSE Lock lever s binding SOLUTION Clean the lock lever s with alcohol If still binding reset the lock spring balance Please refer to attached documentation for details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0902979EN Solution Usage Description FK 502 the data light keeps flashing orthe operation panel is not responsivewhen sending or receiving faxes Solution CAUSE This is caused by early firmware or mismatched firmware versions SOLUTION Download and install the latest available firmware minimum version is G00 59 The latest firmware is available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service tab located a
39. ght 2010 Konica Minolta Business Solutions U S A Inc March 2010 25 bizhub C220 Software Driver related Solution ID TAUS0800360EN Solution Usage 5 Description When inserting a scanned image as a color TIFF in Microsoft Office applications an error will occur after the file is selected The application does not recognize the type of file The same file may be viewed with Office Document Imaging Solution CAUSE In order to maintain a manageable scanned data file size of color images JPEG compression format is utilized for TIFF on these models However JPEG compression is not supported on Microsoft Office applications Office is not able to open 24 bit True Color TIFF SOLUTION It is recommended to use theblack and whitesetting on these models when a TIFF image is to be imported into a Microsoft Office document Note To view color TIF files you can download a free copy of Brava reader Please be aware thatKonica Minolta does not provide any support related to this software See attachedInstallation and User Guide for more detailed information To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Ron Reed SME SSD and Bill Hall Jim Behrends Workgroup SSD Solution ID TAUS0901217EN Solution Usage 2 Description Movie Data Ng message when installing Movie Data file Solution CAUSE HDD is not installed or is not enabled SOLUTION Install HDD After HD
40. hange this number to 10 When pressing Menu Select key the above settings will be saved and the display will show Bin Assignment and 00000000 9 Press the down arrow key and the display will change to HEX Assignment and 00 Then press the down Menu Select key The 00 will blink 10 Press the right arrow key and the 1st digit will blink Change setting to 02 11 Press the Menu Select key to fix the value The display will change to Software SW 12 Cycle the main power switch OFF ON ONOoORWN Note Header Information Generic 25C 1P C250P Generic 35C 1P C450P Generic 35C 3P C352P Generic 35C 4P C353P Please see the attachment for the visual symptom To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Jim Behrends Worgroup SSD and Greg Lantowski lan Lynch Mark D Attilio Cesar Jimenez Production Print SSD SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0902515EN Solution Usage 6 Description FK 502 LDAP search results default to fax numbers instead of E mail addresses Solution CAUSE Firmware update required Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 34 bizhub C220 Warm up wrong display incorrect operation lock up SOLUTION Install
41. his mylar may only affect feeding of A5 SEF 35g m2 If you use A5 SEF 35g m2 as the original size after you peel off the mylar a jam may occur Size A5 SEF 35g m2 almost never is used in the field SPECIAL NOTE Solution contribution by KMBT Japan Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 23 bizhub C220 Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0903104EN Solution Usage 4 Description FS 527 C1183 when removing copies from the main exit tray of the finisher Solution CAUSE In earlier FS 527 finishers Actuator 2 is not long enough to actuate the Upper Limit sensor PS24 SOLUTION Install the modified actuator p n AOHR 8973 00 The actuator was installed during production beginning with finisher serial number AOHRWY1016166 SPECIAL NOTE Solution contribution by Craig Blyther ESS Solution ID TAUS1000309EN Solution Usage 0 Description Envelopes are creased or wrinkeld when printing or copying Solution CAUSE Creasing or wrinkling is caused by excessive pressure on the envelopes due to their thickness SOLUTION Install the following special firmware which reduces pressure applied to the envelopes ver G14 01 filename AOEDOY0 0050 G14 01 exe Note The firmware is available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service tab located at the top of the page 3 S
42. html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0903078EN Solution Usage 1 Description When User Authentication to the MFP is set up and a user is registered an E mail address must be entered or just the sign in the E mail address field otherwise the user will not be able to logon to the MFP No SMTP or POP3 E mail has been set up All SMTP fields are grayed out on the MFP in Administrator mode so no E mail service is configured Solution CAUSE SMTP Authentication has been enabled SOLUTION In PageScope Web Connection PSWC under E Mail TX SMTP you will see that the box for SMTP Authentication is checked and an E mail address has been entered Uncheck the box and you will notbe requiredto enter an E mail address or the symbol in the E mail field of registered users in order for them to authenticate logon to the MFP Alternately you can go into Administrator Mode amp gt Network amp gt E Mail Settings amp gt E Mail TX SMTP amp gt Screen 6 of 6 and at screen 6 of 6 enable it and then select Detail There disable SMTP Authentication then return to Screen 6 of 6 SPECIAL NOTE Solution contribution by David Holt SSD District Service Manager Midwest Region Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 38 bizhub C220 Warm up wrong display incorrect operation lock up Solution ID TAUS1000172EN Solution Usage 1 Description Jamming while making copies
43. ica Minolta logo at power up Planets only Configuration Page header is printing as Generic andp rinter driverfails when trying to acquire the device information Solution CAUSE Incorrect settings SOLUTION To change the Configuration Page header to Konica Minolta bizhub please perform the following 1 Access the Service Mode 2 Select System 2 3 Select Software Switch Setting 4 Enter Switch No 10 5 Bin Assignment 00000000 6 Hex Assignment 02 7 Click on Fix 8 Click on End 9 Power theMFP OFF ON 10 Print another Configuration Page Page Header should now be changed to Konica Minolta Note Header Information Generic 20C 4 C203 Generic 22C 1 C220 Generic 25C 1 C250 Generic 25C 4 C253 Generic 28C 1 C280 Generic 35C 3 C352 Generic 35C 4 C353 Generic 36C 1 C360 Generic 35C 1 C450 Generic 45C 2 C451 Generic 45C 1 C550 Generic 50C 1 C650 To change the Configuration Page header to Konica Minolta bizhub for Printer only models perform the following Press the Menu Select key Press the down arrow key 4 times to select Tech Rep Mode Press the right arrow key Enter the Tech Rep Mode password 9 2 7 2 9 2 7 2 Press the Menu Select key Press the down arrow key 16 times Software SW will appear Press the right arrow key Switch No and 1 will appear Press the Menu Select key 1 will start blinking Press the up key and c
44. ilable and the proxy setting is ON communication timeout occurs because switching to Authentication mode takes excessivetime SOLUTION Change the timeout setting of Authentication Manager according to the following procedure 1 Stop PageScope Enterprise Server from Admin Console 2 Open the following setting file with text editor C lnetpub wwwroot PageScope EnterpriseSuite App Core Data Config xml 3 Find the following sentence in the file Item Name Core_OpenApiTimeOut Type string Value 15000 4 Change value from 15000 to 60000 Then save the file Item Name Core_OpenApiTimeOut Type string Value 60000 5 Start PageScope Enterprise Server from Admin Console 6 Register a device as a managed device from Authentication Manager Note In case of a device whichmay generate anerror condition un manage it from Authentication Manager beforehand SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0902878EN Solution Usage Description What Setup Utility used to create the Rightfax connector on this model Solution Please use Setup Utility for Rightfax version 1 3 with this model Setup Utility for Rightfax version 1 2 is not compatible Note Please see the attached PDF for more information Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note The latest version of firmware
45. inolta Business Solutions U S A Inc March 2010 42 bizhub C220 Warm up wrong display incorrect operation lock up Solution ID TAUS0903116EN Solution Usage Description C C152 code at machine power up after installing firmware Solution CAUSE Scanner ROM sequence error during thecontents check SOLUTION Reflash scanner firmware and if the issue persists replace the REYB SCAN PWB I F p n AOED H01A 01 Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS1000187EN Solution Usage Description Front door open message might still be indicated even if the front door isclosed Solution CAUSE Torsion Coil spring p n AOED 1367 00 at front door switch MS1 is misshaped The lever of the front door goes into the space shown in attached document preventingthe lever of the front doorfromcontacting MS1 SOLUTION Replace Torsion Coil Springwith themodified one p n AOED 1367 01 Note Please be aware that this part may not be readily available as this is a recently released modification In the interim replace the spring with the current style Please see attached Parts Manual page as a reference To view a PDF you may need to download a free copy of Adobe Reader SPE
46. is supported only in domain joined scenarios becausethe information about the TS Per User CAL that has been issued to a user is stored as part of the user account in Active Directory Domain Services ADDS SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS1000068EN Solution Usage Description Integrated Equitrac for Konica Minolta supported models and firmware Solution Konica Minolta Device Min imum Firmware L evel bizhub 361 421 501 20 bizhub 601 751 18 bizhub C203 C253 C353 R5 bizhub C220 C280 C360 54 bizhub C451 C550 C650 R5 bizhub C452 C552 C652 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 18 bizhub C220 Miscellaneous 26 Available for bizhub 601 751 by Spring 2010 http www equitrac com devices konicaminolta asp Not all card readers or card types are supported The attached setup guidecontains theprocedures to set up Equitrac to integrate into the MFP To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note Make sure you have OpenAPI set to Allow and SSL ON SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS1000152EN Solution Usage Description How to enable the Proof Copy feature with Separate Scan when using a mechanical Key Counter Solu
47. isplay incorrect operation lock up SOLUTION Upgrade the firmware to version 54 in any machine running an earlier version The upgrade should be done at setup or the next service call whichever occurs first The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to attached Bulletin Number 7102 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0902588EN Solution Usage Description The machine indicates the video data is missing and the amber light on the scanner is flashing Solution CAUSE The video data is missing from the HDD This is usually caused by formatting the HDD but can also occur by replacing the HDD This is a new feature on these models which provides a video to help the customer perform various functions on the machine SOLUTION Reload the video data after downloading it from the download selector for the appropriate model Once the data is loaded on a USB drive install the USB drive to the firmware port on the machine Enter the service mode and select system 2 Using the arrow at the top of the page scroll to the second page and select install data Select video and press the print key The vid
48. justments The information is also included in the MFP Service Manuals CAUTION The original bizhub C652 C552 InstallationManualis incorrect Please see attached updated manual To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Bill Hall Workgroup SSDand KMBT Japan NOOB WP Solution ID TAUS0903058EN Solution Usage Description At machineinstallation scratches mayoccur at the Drum Unitwhen sliding the Drum Unit in or out Solution CAUSE Packing materials not removed SOLUTION DO NOTinsert or removethe drum unit when the protective packing materials are still under the Developing Unit Please follow the procedurein the Installation Manual The protective tapeon the Drum Unit K must be removed after removing the protective materials located under Developing Unit After installation when addingthe protective packing materials for transporting the machine please pay attention to follow the reverseprocedure Note See attached documentation To view a PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS1000143EN Solution Usage Description Shaky image pattern on copies internal test patterns and prints inall colors andall trays and paper sizes Solution
49. kewing curling SOLUTION Reattach the two arms onto the shaft p n AOU7 PP7Y 00 TheL and R arms p n AOU7 PP5U 00 may need to be replaced if they are damaged Please see attached document for parts location details To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by David Holt SSD District Service Manager Midwest Region Solution ID TAUS1000273EN Solution Usage Description Intermittent jam code 1144when feeding from the first tray Solution CAUSE Failure of 1stPaper Feed assembly SOLUTION Replace the1stPaper Feed assembly p nAOED R731 00 for bizhub C280 C360 and p n AOED R732 00 forbizhub C220 SPECIAL NOTE Solution contribution by Joseph East KMBS Anaheim Solution ID TAUS1000379EN Solution Usage Description Jamming code 11 xx sometimes occurs at the Vertical transport section whenthick paper fed fromTray 1 Jamming code 20 xx sometimes occurs at the Vertical transport section whennormal paper isfed fromTrays 2 3 4 or LCC Solution CAUSE B urr on theedge of thepart shown in the attached file Paper is caughton this burr andjamming occurs becausethe paper curls skews etc SOLUTION Pleasesmooth the burrwith emery cloth or a fine file If Holder Plate is malformed the fuser will have to be replaced p n AOED R720 00 Note To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by KMBT Japan Copyri
50. l files WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened lt is recommended to download the ZIP and open from the local computer to view SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902480EN Solution Usage 2 Description How to set up Scan to FTP on Microsoft Windows 2008 Server Solution Please see the attached video for the procedure The video should be played on Microsoft Windows Media Player version 9 or later The latest Media Player can be downloaded at http www microsoft com windows windowsmedia default mspx SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902495EN Solution Usage 2 Description Image Unit yield enhancement Solution You can increase the overall yield of the cyan magenta and yellow Imaging Units by making several adjustments and changing specific settings on your MFP especially when customers copy or print more in black and white than in color In addition to increasing your CMY yields you can also extend the period of time before the IU Life and Replacement indicator appears Please follow the steps outlined inattached Bulletin Number 6901 IU yield enhancement procedure and settings are addressed in detail Note To viewthe PDF you may need to download a free copy of Adobe Reader SPECIA
51. lockup Software Switch Setting 28 Default Scan Fax Settings Current Setting Factory Default HEX 00 PDF PDF HEX 08 TIFF PDF Note You can not transfer data in TIF format with only Software Switch settings SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0903047EN Solution Usage Description When performing the Scanable PDF OCR function if more than one document is scanned into the machine will indicate Please wait for 5 30 seconds Solution Cause The Machine is set for quality OCR setting Solution Change the OCR setting as follows Please try the following Touch the utility key Touch user settings Touch scan Fax settings Select the down arrow key to bring up the second screen Select the OCR setting Select Speed SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS1000168EN Solution Usage Description When printing from Unix Linux using the Konica Minolta CUPS Open Office PPD the 2nd and subsequent pages are rotated180 degrees Solution CAUSE This is caused by a firmware bug SOLUTION New MFP firmware version GC9 59 is available to correct this issue System code firmware and drivers are available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service link located on the top of the page Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010
52. mware version GC1 59 or later The latest version firmware or system software is also available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to attached Release Notes prior to installing the firmware To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Enmke ESS Solution ID TAUS1000260EN Solution Usage 0 Description If the default scan fax settings are changed to a file format other than PDF the file will be transferred as PDF Reproduction Procedure 1 Utility Counter Administrator settings Fax settings Function Settings Forward TX Setting Yes specify a Forward Dest 2 Send a fax from one MFP to another MFP 3 Confirm the data of the forwarding destination after receiving Solution CAUSE Settings must be reconfigured SOLUTION By performing the following settings you can transfer the Forward TX setting in TIF format Note When using the Forward TX setting the file format is PDF or TIF 1 Software Switch Setting No 28 HEX 08 2 Default Scan Fax Settings Current Setting Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C220 Controller no or slow print scan failure garbled data
53. n be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Jim Behrends and Cesar Jimenez Production Print SSD Solution ID TAUS0901137EN Solution Usage 3 Description In what format does the USB thumb drive have to be to flash firmware or print and scan Solution The USB thumb drive should be formatted with FAT32 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD and Mike McCarthy Production Print SSD Solution ID TAUS0603556EN Solution Usage 2 Description Power consumption data Solution Please see attachedpower consumption data for warm up standby and running modes To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 11 bizhub C220 Miscellaneous SPECIAL NOTE Solution contribution by Clinton Marquardt ESS and Chuck Tripp Production Print SSD Solution ID TAUS0902312EN Solution Usage 2 Description How to change the BootUp Screen using the Exclusive Image Making Tool Solution Please perform the attached procedure To viewthe PDF you may need to download a free copy of Adobe Reader Note Also attached are the files and software needed do duplicate the procedure To access the Exclusive Image Making Too
54. n install a new non corrupt certificate SPECIAL NOTE Solution contribution by Paul Santangelo ESS Solution ID TAUS1000263EN Solution Usage Description How toauthenticate to an MFP using username e g user1 to Novell Netware LDAP server Solution CAUSE Current firmware does not support Contextless login via Novell Netware LDAP SOLUTION Use special firmware to enable this functionality The procedure for configuring the settings is attached When setting up configuration note the location of the LDAP configuration setting button You must use the fourth button to set up the function or it will not work This connection uses simple passwords a Novell requirement The customer must be made aware that simple passwords are required for access to the eDirectory via LDAP The firmware can be obtained from ftp special 12345 onyxftp mykonicaminolta com contextless Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C220 Controller no or slow print scan failure garbled data lockup Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS1000346EN Solution Usage Description Thevalue of Upper limit for signal transmission level setting is not changed withAddress parameter 130068 Repr
55. n the MFP Use the following procedure to create a new certificate and reorient the links to point them to the new certificate making them valid and available 1 Browse into the MFP using a web browser and enter Administrator mode 2 Select Security amp gt PKI Setting and click the Display button 3 Click the New Registration button 4 Select Create and install a self signed certificate 5 Complete the form with the appropriate information and click the OK button You should see a message Certificate is being created and then another message Certificate has been created and installed SSL TLS can be used 6 Click the OK button To overwrite the protocol links use this procedure 1 Select the Protocol Setting selection from the column on the left A list of protocols is displayed 2 Select the protocols that were previously linked to the old certificate If this is unknown the best practice is to select the TCP Socket and OpenAPI protocols 3 For each protocol that does not have SSL control via the panel click the Create button beside that protocol A message is displayed to connect each protocol to the certificate 4 Click OK When complete you will see an asterisk beside each protocol enabled to use that certificate 5 When complete recycle the MFP You should now have access to the SSL settings for those protocols via the operation panel You can then disable the SSL settings as desired then remove the certificate the
56. nabling Vendor2 mode on engine Solution CAUSE Incorrect DIPswitch setting for this workflow SOLUTION Change DIPSW31 to a Hex value of 01 To do so follow these steps 1 Access Tech Rep Mode Utility Counter Meter Count Check Details Stop 00 Stop 01 2 Click on System2 3 Press Software Switch Setting 4 Press Switch No and enter 31 5 Press Hex Assignment 6 Press right arrow and enter 1 for the hex value Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 37 bizhub C220 Warm up wrong display incorrect operation lock up 7 Press the Fix button SPECIAL NOTE Solution contribution by Rick Veale ESS and Jim Behrends Workgroup SSD Solution ID TAUS0902882EN Solution Usage 1 Description The following functions of System Box do not work correctly Printing jobs stored in ID amp amp Print box When conducting ID amp amp Print onUser Authentication MFP or Relay Authentication print job can not be printed out although print job is stored in ID amp amp Print box Sending a Fax job stored in Re Transmission box When Re Transmission setting is ON a Fax job is stored in Re Transmission box if re transmission of specified number is failed such as a communication fax error When selecting a Fax job stored in Re Transmission box from the display panel the fax job will not appear as a thumbnail Confirmation polling TX jobs stored in Bulletin Board box Polling TX jobs which
57. narios using Microsoft Word 2007 and attached are the files used in the instructions Please don t forget to check pages 30 31 2 To view the DOC file Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8fdf 3 To view the XLS file Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 26 bizhub C220 Software Driver related following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN 4 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS1000012EN Solution Usage 0 Description Print driver Output Method settings do not returnto the configured Default settings that were set up under Printing Preferences Solution CAUSE Current printer driver functionality SOLUTION Special printer drivers are available that will reset the Output Method settings back to the configured Default settings after completion of p
58. oduction Procedure 1 Service mode FAX setting Function parameter Address 130068 is set to 0x08 8dBm 2 Service mode FAX setting Modem NIC TxATT Confirm Upper limit for signal transmission level Result The value of Upper limit for signal transmission level is 10dBm Solution CAUSE Firmware anomaly version G00 59 SOLUTION The Upper limit for signal transmission level can be changed at address 130069 When you change the value of Upper limit for signal transmission level setting please change address to 130069 The attached page from the FK 502 Service manualversion 9 0reflects this information To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by KMBT Japan Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C220 Dirty image Spots banding streaks smudged or background Solution ID TAUS0900951EN Solution Usage 2 Description Alternating magenta and yellow or cyan and red lines in the front to rear direction This usually occurs during machine setup Solution CAUSE Improper setup procedure SOLUTION Please perform the following in the order listed 1 Touch Panel adjustment Gradation adjustment Date Time Setting Service Mode then Administrator Mode Install date Serial number input Unit change setting List output Please refer to attached Installation Manuals for details of these ad
59. on Escalated to KMBT This issue has been escalated to Konica Minolta Business Technologies in Japan KMBS SSD is working with partners in support and R amp amp D in Japan to obtain a resolution for this issue as quickly as possible If viewing this solution via the web please establish a ticket via either the web or by calling the contact center at 1 800 825 5664 Once a ticket has been established an E mail will be sent when this solution is updated Note For phone advisers please attach to this solution for an automatic E mail that will be sent to the technician when this solution is updated End the call with call code Escalated to Japan SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Solution ID TAUS1000370EN Solution Usage 1 Description Scan to Sharepoint functionality provides the ability to store documents on a SharePoint server from an MFP In order for Scan to Sharepoint to work the appropriate i Option LK 101 must be installed The following models require i Option LK 101 361 421 501 C203 C253 C353 C451 C550 C650 The following models require i Option LK 102 v2 C220 C280 C360 C452 C552 C652 In addition certain requirements below apply Solution There are several configuration requirements Only SharePoint 2007 is supported The SharePoint site that the MFP connects to must be configured to use Basic Authentication NTLM Single Sign On or other types of Authentication are not sup
60. or and applies the countermeasure allowing the AU 102 to perform initialization and automatic recovery without displaying the error Note The firmware is available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service tab located at the top of the page 3 Select the SSD DNA Drivers MSDS link located to the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located to the left SPECIAL NOTE Solution contribution by Stu Dern ESS Solution ID TAUS1000362EN Solution Usage Description If a job is sent to the MFP while receiving a Fax job when using PSES AU 201 the following symptoms may occur The data indicator keeps blinking and the job is not printed Connecting to Server message on the control paneleven if users hold the card over the AU 201 The panelshuts off Solution CAUSE Firmware update is required SOLUTION Please update the MFP with Special firmware version GC9 59 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS1000377EN Solution Usage Description When attempting to flash the machine firmware
61. ovativefreeware for non commercial use graphic viewer for Microsoft Windows 9x ME NT 2000 XP 2003 Vista Download a free copy of IrfanViewO Please be aware thatKonica Minolta does not provide any support related to this software 2 Wang Kodak Microsoft Imaging for Windows and the related controls ImgScan ocx ImgAdmin ocx ImgEdit ocx and ImgThumb ocx is no longer included in Microsoft Windows XP users must now purchase a license separately You can legally install an older version of Wang Kodak Microsoft Imaging for Windows on Microsoft Windows XP if you have an earlier and relevant Microsoft Windows license Image viewing editing and scanning functions are superseded by Microsoft Windows Picture and Fax Viewer and Microsoft Paint both of which are based on GDI in Microsoft Windows XP SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0902661EN Solution Usage Description Scan to SMB is not completed and remains in sending state The MFP must be rebooted in order to clear the sending state Solution CAUSE A network failure may have occured while sending the Scan to SMB causing an incomplete scan jobthat resultedin the device remaining in the sending state SOLUTION Special firmware ver GC1 57 is available to resolve this issue and allow the system to recover to a normal state to allow the retry of the Scan to SMB without rebooting Thefirmware filename AOEDOY0 F000 GC1 57 exe can
62. ported A browser support file is required to be added to the SharePoint server in order to be compatible with the MFP s NetFront browser The MFP can only print PDF files from the SharePoint server Other file types such as Microsoft Word are not supported The MFP can only scan PDF XPS andTIFF files to the SharePoint server The MFP s Netfront browsersupports onlythe default Microsoft provided templates for the SharePoint site SharePoint site customized templates are not supported The only supported SharePoint action is Documentation storage SharePoint actions such as creating Tasks or Announcements are not supported from the MFP Engineering has escalated this issue to the Engineering Center in Japan Updated Firmware and Browser Definition Files are in the process of being released in order to provide the functionality described above If viewing this solution via the web please click on Notify me when this solution changes for an automatic email that will be sent to you when this solution is updated For phone advisors please attach to this solution for an automatic email that will be sent to the technician when this solution is updated End the call with call code ESC_BT SPECIAL NOTE Solution contribution by Mark Kemp ESS Solution ID TAUS0629386EN Solution Usage 0 Description ISO 15408 certification information Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 15 bizhub C220 Miscellaneous
63. pressed Solution CAUSE On the Microsoft Windows 2008 Server in Active Directory Users and Computers User Properties General Tab no E mail address has been set up SOLUTION Enter a valid E mail address for the user in the E mail address field for AD users and computers user properties General Tab SPECIAL NOTE Solution contribution by David Holt SSD District Service Manager Midwest Region Solution ID TAUS1000112EN Solution Usage Description When printing a Microsoft Excel booklet the file willdivide into separate print jobs When printing these booklets to a user box the file may also seperate and some of the separated files will print out while others stay in the user box Solution This is known issue with Microsoft Excel and Microsoft is aware of it See the attached PDF document for possible workarounds to the problem Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Randy Marquardt Workgroup SSD Solution ID TAUS1000121EN Solution Usage Description When scanning to eCopy v4 3 the Scanstation displays scanning complete with no image Solution CAUSE Incorrect TWAIN driver installed SOLUTION Use TWAIN driver version 3 1 2 22 See attached executable for correct TWAIN driver Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010
64. r Click NETWORK tab Click EMAIL SETTINGS Click EMAIL TX SMTP Click Max Mail Size Select NO LIMIT SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS1000348EN Solution Usage Description What would cause the machine to power up to an hour glass and the USB memory stick not to be recognized after the MFPB is replaced Solution The machinewill power up to an hour glass and not recognize the USB memory stickif the incorrect MFPB isinstalled The MFPB for the C360 C280 and the C220 are different and will not allow firmware to be installed if it is installed in the incorrect machine Please use MFPB p n AOED H020 02 for the C360 and the C280 the C220 uses MFPB p n AOED H021 02 SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 22 bizhub C220 Original jam no feed multi feed folding tearing skewing curling Solution ID TAUS0902727EN Solution Usage Description Punched hole originals 2 or 4 punched holes may be torn when fed through the DF 617 in the 2 sidedmode Solution CAUSE Mylar guide needs to be removed SOLUTION Removethe mylar p n AOHT 7060 00 4pcs Please refer to attached documentation To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note T
65. rform a Data Capture Print Capture on MFPs when printing using the Emperon controller Solution Note This procedure is used when you are having a printing issue only The following must be set up in order to capture the files 1 Press the utility button and select Administrator Settings 2 Select Security setting amp gt Security Detail amp gt Print Data Capture must be set to Allow amp gt Administrator Settings amp gt Network Setting amp gt FTP setting FTP Server must be set to ON 3 In Tech Rep Mode select System2 and select Data Capture Select ON 4 Send print jobs When finished enter Command prompt and run FTP client 5 Issue OPEN ipaddress command and login as the following user capture sysadm 6 Type Icd command to set the local directory to root of C drive 7 Use the Is command to list the files 8 Type binary to change the transfer mode to binary The response should be 200 9 Type settol 10 Use the get command to retrieve the files i e get c741n cpt This will transfer the file tolocalC drive 11 After complete enter the bye command 12 Type exit to quit the command prompt To delete the jobs on the HDD select administrator settings amp gt Security Detail amp gt Restrict The function will remove the files from the printer Note Please refer to attached pages from the Field Service Manual Service Modeconcerning Data Capture To viewthe PDF Adobe Reader must be installed Adobe Reader ca
66. rial number cut in bizhub C220 AOEDO13000641 bizhub C280 AOED012001383 bizhub C360 AOEDO11001915 2 Conductive tape will be included as a spare part p n 4036 3075 00 3 Please refer to attached procedure for how to install the tape and the Parts Manual pages for parts location To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C220 Controller no or slow print scan failure garbled data lockup Solution ID TAUS1000160EN Solution Usage 3 Description When printing multiple print jobs jobs will back up in the machines queue causing the machine to print slow or lock up Solution When the machine is printing multiple print jobs the machine will cycle between print jobs This causes the machine to slow down and if the queue fills up enough it could lock up the machine The reason the machine cycles between print jobs is because the machine is checking which printer language PCL or PS the next print job is using To stop this from happening you have to tell the machine which PDL to use To accomplish this please perform the following 1 Utility 2 User Settings 3 Printer Settings 4 Basic Settings 5 PDL Settings 6 Choose PS or PCL depending on what driver i
67. rint job Special PostScript and PCL drivers version 2 1 4 EIT1_01 SpecialPCL driver version 3 0 16 EIT1_00 The latest printer drivers are available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS Solution ID TAUS0801342EN Solution Usage Description Acrobat PDF Microsoft Word mixed original sizes 8 5x11 8 5x14 are printing on one size paper Solution CAUSE Incorrect setting within the driver SOLUTION Check and disable PostScript Passthrough within the driver Select File Print Properties Advanced Properties PostScript Passthrough SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD and Stu dern ESS Solution ID TAUS0802290EN Solution Usage Description When sharing the printer driver on Macintosh OS X version 10 x some printer features User Authentication etc do not work on client computers Solution CAUSE When you share the driver on Macintosh OS X printer server the client computer loads only the PPD fileof this printer specification for Macintosh OS X printer sharing At this time some features UserAuthentication etc which is provided by the PPD Plug in do not worksince the clientMacintosh
68. s being used For the Bizhub 200 250 350 222 282 362 follow these steps 1 Utility 2 Printer Settings 3 PDL Set Note All computers that are printing to this machine will have to use the same printerlanguage as what the machine has defaulted to PCL or PS SPECIAL NOTE Solution contribution by Randy Marquardt Workgroup SSD Solution ID TAUS0808034EN Solution Usage 1 Description How to create a Group One Touch Solution Follow this procedure to set up a Group One Touch Press the Utility Counter button Select Administrator Settings Enter the password 12345678 then press OK Select One Touch User Box Registration Select Create One Touch Destination Select Group Select New Enter the Registation Namefor the Address Book up to 24 charteres Select Group 10 Select a destination type 11 Select the destination s to be registered in the group OONOAHRWND For further information refer to the attached file Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Marge McLea QC SSD and Ron Reed SME SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C220 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0902662EN Solution Usage 1 Description Need
69. setting from color to black or autoby performing the following 1 Change the color setting in scan settings 2 Select the Utility button 3 Select User Settings 4 Select Scan Fax settings Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 13 bizhub C220 Miscellaneous 5 Select Default Scan Fax settings 6 Select Current Settings SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0902613EN Solution Usage 1 Description Installation Manuals for the bizhub C220 C280 C360 Solution Attached are the Installation Manuals for the bizhub C220 C280 C360 and options Included is the manual for the bizhub C220 C280 C360 AU 102 AU 201H DF 617 DK 507 EK 604 EK 605 FS 527 FS 529 JS 505 JS 603 KH 101 MK 720 PC 107 PC 207 PC 408 PK 517 SC 507 SD 509 UK 203 WT 506 WT 507 Note To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view To viewthe zippedPDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0902683EN Solution Usage 1 Description How is Integrated Equi
70. t the top of the page 3 Select the SSD DNA Drivers MSDS link located to the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located to the left Notes a Reports for this issue have the optional fax unit installed b The problem can be intermittent and may not show in the job history SPECIAL NOTE Solution contribution by Stu Dern ESS Solution ID TAUS0903011EN Solution Usage Description C 5601 when printing a solid red image R color 255 steps Solution CAUSE Firmware update required SOLUTION Download and install the latest available firmware minimum version is GOO 59 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Please refer to attached Release Notes prior to installing the firmware To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0903112EN Solution Usage Description Blank screen The power light is on and the start button is amber Solution CAUSE NVRANM is not secure SOLUTION Re seat the NVRAM Special note Solution David McCoy of Komax Business Systems Copyright 2010 Konica M
71. the MFPB board in the main body when installing the video interface board VI 505 Place switches 1 and 2 on the MFPB board the up position Refer to step 9 on page 4 of the attached VI 505 IC 412 Installation Manual 3 VI 505 relay board is not seated properly or has failed Reseat or replace VI 505 relay board Item AOYEWY2 Interface Kit for IC 412 SPECIAL NOTE Solution contribution by Craig Blyther ESS and Jim DiSarro Jim Behrends Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 40 bizhub C220 Warm up wrong display incorrect operation lock up Solution ID TAUS0902675EN Solution Usage Description The CSRC CS Remote Care Initial Transmission button is missing after configuring the engine for simplex HTTP or E mail one way communication Solution CAUSE The engine serial number entered in Service Mode isshorter than 13 digits SOLUTION To enter the correct serial number and confirm the HTTP or EMAIL settings perform the following 1 Open the right hand cover housing the duplex unit and bypass tray The serial number is located on white sticker with barcode 2 Close the cover 3 Enter Service Mode by pressing Utility Counter Meter Count Job Details Stop 00 Stop 00 4 Press System1 5 Press Printer thenenter the correct serial number 6 Power the sub switch and the main switch OFF ON 7 Enter Service Mode 8 Press CS Remote Care 9 Press
72. tion The Key Counter mode and User Mode settings need to be set to allow this function In Service Mode 1 Go to Billing Setting PressSop 9 2 Touch Management Function Choice 3 Touch Key Counter Only 4 Touch Confirmation Copy 5 Change fromBan to License 6 Touch End In User Mode 1 Press the Utility key 2 Select User Settings 3 Select Copier Settings 4 Select Separate Scan Output Method 5 Change from Page Print to Batch Print 6 Touch OK SPECIAL NOTE Solution contribution by Stu Dern ESS Solution ID TAUS1000166EN Solution Usage Description Status notification email from the machine does not include location Solution CAUSE Location must be enter at the machine under the HTTP server settings SOLUTION Tohave the location listed on the status notification emailperform the following 1 Enter Administrator Mode 2 Select Network Settings 3 Select HTTP server Settings 4 Use the forward arrow to advance to screen 2 5 Select Printer information button and enter the requisiteinformation 6 Save and exit Location will now be listed on the email from the machine SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS1000170EN Solution Usage Description What version of PDF is supported for scanning and printing Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 19 bizhub C220 Miscellaneous Solution Scan to HDD
73. trac set up Solution Integrated Equitrac is supported in Equitrac Office and Express versions 4 1 0 build 3238 and higher These versions of EquitracO install no differently from previous versions however the configuration for the OP panel to act as the page counter is different The attached setup guidecontains theprocedures to set up Equitrac to integrate into the MFP Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Paul Santangelo ESS Solution ID TAUS0902851EN Solution Usage 1 Description Multifunctional products and printers supporting bizhub vCare and or Total Counter Notification Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 14 bizhub C220 Miscellaneous Solution Download the attached document which lists MFPs and printers compatible with vCare CSRC CS Remote Care or Total Counter Notification in the engine administrator mode Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS Solution ID TAUS1000062EN Solution Usage 1 Description Can thenumber of output booklets be increasedby removing the SD 509 catch tray Soluti

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