4.2.2 Error Code and Troubleshooting
Contents
1. 255 255 255 0 Samsung CLX 3180 Series v Samsung SCX 3200 Series mn Gateway 192 0 0 192 Samsung SCX 4623FW Series 1 A Samsung SCX 4623FW Series _ Samsung Universal Print Driver Baal Exit e Troubleshooting Method 1 Turn the machine off and turn it on again 2 Check the following A Check the power voltage of the fuser unit 110V 220V B Check if the Heat lamp is broken C Check if the AC connection of Heat lamp is disconnected or contaminated D Check if the thermostat is blown E Check if there is any jammed paper in fuser unit F Check if the power voltage is normal Is the voltage during the operation 10 of the rated voltage 3 If the problem persists replace the fuser unit 4 If the problem persists after replacing the fuser unit replace the engine board or SMPS Service Manual 4 24 Samsung Electronics Alignment and Troubleshooting e Error Message Fuser Unit Failure U1 2131 Please turn off then on e Symptom Cause The Fuser is being diagnosed for Low Heat Error e Troubleshooting Method 1 Turn the machine off and turn it on again 2 Check the following A Check the power voltage of the fuser unit 110V 220V B Check if the Heat lamp is broken C Check if the AC connection of Heat lamp is disconnected or contaminated D Check if the thermostat is blown E Check if there is any jammed paper in fuser unit F Check if the power voltage i2. Alignment and Troubleshooting 4 2 2 Error Code and Troubleshooting Messages appear on the Smart Panel display to indicate the machine s status or errors Also error in machine can be checked through Event Log Information report NOTE In order to check Event Log Information report Press WPS button during 10sec and release button when status LED switches ON from slow blinking Event Log Information Page 1 Model Name ML 1865W Series Machine Serial Number 3453 10071342164 Error Count TONER EXHAUSTED REPLACE TONER INVALID TONER KIT K PAPER _JAMO PAPER JAM1 OPEN FUSER_ERROR LOW_HEAT_ERROR OVER HEAT ERROR BLACK_LSU_LOCK_ERROR BLACK HSYNC ERROR WIRELESS NETWORK_NOT_INSTALLED oo e ss ss ss ss m p ppd a5a5a5a5a5a5a5a5a5a5a5a5a5a5a5a596969694 PAPER_JAMO 002 PAPER JAM OPEN_FUSER_ERROR OVER_HEAT_ ERROR LOW_HEAT_ERROR BLACK LSU_LOCK_ERROR BLACK _HSYNC_ERROR O un NNN NN WD U2 5113 Error Code Error Code Error Message Troubleshooting Page Service Manual 418 Samsung Electronics Alignment and Troubleshooting e Error Message Prepare new toner cartridge e Symptom Cause The toner cartridge has reached its estimated cartridge life e Troubleshooting Method 1 Turn the machine off and turn it on again 2 Print the supply information report Check the life remaining of the toner cartridge under 10 remaining If its life is at the end turn the machine
3. ached the tray1 feed sensor within predetermined time after pick up e Troubleshooting Method 1 Clear the jammed paper Refer to 4 1 3 Jam Removal 2 If the jam occurrs continually check the surface of pick up roller If its surface is contaminated clean or replace the pick up roller Service Manual 4 20 Samsung Electronics Alignment and Troubleshooting e Error Message Paper is empty in tray Load paper e Symptom Cause There is no paper in the tray e Troubleshooting Method 1 Open front cover and pinch the paper length guide and pull it out to extend the tray NOTE Because the machine is very light it can move when you open and close the tray or install and remove the toner cartridge Be careful not to move the machine when performing these tasks 2 Flex or fan the edge of the paper stack to separate the pages before loading the paper Insert the paper into the tray Service Manual Samsung Electronics Alignment and Troubleshooting e Error Message Paper jam inside of machine e Symptom Cause Paper has jammed e Troubleshooting Method 1 Open the top cover Check if the paper has jammed If there is the jammed paper remove it Refer to 4 1 3 Jam Removal 2 If the error message in Smart Panel is not disappered check the Regi sensor and actuator If they are defective replace them e Error Message Door is open Close the door e Symptom Cause Door is open or the cove
4. off and replace the toner cartridge with new one e Error Message Replace with new toner cartridge e Symptom Cause The toner cartridge has almost reached its estimated cartridge life e Troubleshooting Method 1 Turn the machine off and turn it on again 2 Print the supply information report Check the life remaining of the toner cartridge If its life is at the end turn the machine off and replace the toner cartridge with new one e Error Message Toner cartridge is not installed Install the cartridge e Symptom Cause The data of CRUM is not detected 1 Toner cartridge is not placed in the set 2 Physical obstacle is jamming the electronic signal through the modular jack 3 The signal from set is not proper e Troubleshooting Method 1 Open the top cover 2 Check if the toner cartridge is installed Remove and re install it 3 Close the top cover Service Manual CID Samsung Electronics Alignment and Troubleshooting e Error Message Toner cartridge is not compatible Check user s guide e Symptom Cause Toner cartridge is not compatible Machine doesn t print e Troubleshooting Method 1 Print the supply information report Check information of the toner cartridge 2 If the toner cartridge is not a Samsung genuine toner cartridge replace with new one e Error Message Paper jam in tray e Symptom Cause Paper transport jam paper Input section The paper has not re
5. r open sensor is defective e Troubleshooting Method 1 Check whether the door is closed perfectly 2 Check the cover open switch on the HVPS is operated properly If it is defective replace the HVPS board Service Manual ca Samsung Electronics Alignment and Troubleshooting e Error Message Wireless Network not installed e Symptom Cause Machine does not detect wireless network card even thought card is connected physically This error is occurred when machine booting up e Troubleshooting Method 1 Check Network configuration Report 2 Check wireless card connector is inserted to socket well 3 Replace wireless card module to new one Service Manual 4 23 Samsung Electronics Alignment and Troubleshooting e Error Message IP address conflict e Symptom Cause Machine IP address is conflict to other machine Machine can t print data from Host PC but Report printing available e Troubleshooting Method Change IP address IP Change Method 1 Connect USB 2 Execute PSU 3 Select Network Configuration Menu 4 Change IP 5 Press adapt button TextPhoto Normal Us er Auto Supress Background rs Guide Original Size Buy Now Copy Custom Width inch y Copy Custom Height inch _ gt Network IP Address 7 Driver Setting viewer senngs r A 2 a A A AAE AAE Network Configuration Print Wirel Scan and Fax Manager ireless Network Setting e Subnet Mask
6. s normal Is the voltage during the operation 10 of the rated voltage 3 If the problem persists replace the fuser unit 4 If the problem persists after replacing the fuser unit replace the engine board or SMPS e Error Message Fuser Unit Failure U1 2141 Please turn off then on e Symptom Cause The Fuser is being diagnosed for Over Heat Error Troubleshooting Method 1 Turn the machine off and turn it on again 2 Check the following A Check the power voltage of the fuser unit 110V 220V B Check if there is any jammed paper in fuser unit C Check if the power voltage is normal Is the voltage during the operation 10 of the rated voltage 3 If the problem persists replace the fuser unit 4 If the problem persists after replacing the fuser unit replace the engine board or SMPS Service Manual CED Samsung Electronics Alignment and Troubleshooting e Error Message Black LSU Unit Failure U2 5111 Please turn off then on Black LSU Unit Failure U2 5113 Please turn off then on e Symptom Cause Black LSU occurs Lready Error e Troubleshooting Method 1 Turn the machine on and turn it off again Has the error message disappeared Check if the LSU connector is connected properly Reconnect it MINA NA on cat us JARA wen 3 If the problem persists replace the LSU Service Manual C Samsung Electronics
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