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Troubleshooting - Print and Finishing Solutions

1. Print Pages Print Pages Item Description PS Test Page Prints the PostScript sample page Configuration Prints printer configuration details Job Log Prints EFI job log details Color Charts disk only Prints color charts PS Font List Prints PostScript font list PCL Font List Demo Page Prints PCL emulation font list Prints a demo page E mail Log Prints e mail log Usage Report Statistics Log Prints a usage report must be activated from the Print Statistics menu Prints Oki job log details Error Log Prints the error log E mail Log Prints e mail log PrintMe Log Prints e mail log Suspend Printing Resume Printing Sets Printer to Off line Status Sets Printer to On line Status Print Secure Job Print Secure Job Item Description Enter Password Enter a password to use secure printing Not Found Secure Job Print Delete Menus Tray Configuration Use a secure printing job Secure Job or a job Stored to HDD when printing When you print a Secure document it is deleted from the HDD When you print a document Stored to HDD it prints and remains stored on the HDD until you manually delete it Not Found no jobs is indicated when there is no output file The following messages are displayed when there are printable files Print When you select Print Set Collating Amou
2. Displays the Total Pages from the MP Tray Finisher Count Item Description Staple Displays total pages stapled Punch Displays total pages punched Finisher Displays total pages ejected into the finisher Supplies Life Item Description Drum C M Y K Displays the remaining life span of drum as a percentage Select C M Y or K Belt Displays the remaining life span of the belt unit as a percentage Fuser Displays the remaining life span of the fuser unit as a percentage Toner C M Y K Displays the remaining life span of toner as a percentage Select C M Y or K Paper Size in Tray Item Description Tray Displays detected paper size of selected Tray MP Tray Displays detected paper size of the MP Tray System Item Description Serial Number Displays serial no of the printer Asset Number CU Version Displays Asset Number Asset Number is 8 alphanumeric characters that can be assigned by a user Same as Asset Number of Menu Map Displays version no of CU Fiery Controller firmware Same as CU version of Menu Map PU Version Total Memory HDD Displays version no of PU Engine Board firmware Same as PU version of Menu Map Displays total RAM memory installed in the printer Same as Total Memory of Menu Map Displays size of hard disk and file system version Same as HDD of Menu Map
3. Fuse Cut Error Transfer Belt Unit page 115 155 The Fuser Unit Fuse Can not Be Cut See Fuse Cut Error Fuser page 114 160 to 163 Toner Sensor Detection Error 160 Y 161 M 162 C 164 Black See Toner Sensor Detection Error page 126 Self Diagnostic Error Codes Printer Code Cause Description Remedy 167 to 169 167 Thermistor Slope error 168 Compensation Thermistor Error 169 Upper Side Thermistor Error See Fuser Failure page 99 170 to 176 Fuser thermistor Short Circuit Open Circuit High Temperature Low Temperature See Fuser Failure page 99 179 Wrong Fuser Installed Install Correct Fuser Replace The Fuser See Fuser Mismatch Error page 112 180 to 186 Communication Error 180 Envelope Feeder 181 Duplex 182 2 Tray 183 37 Tray 184 4 Tray 185 5 Tray 186 Finisher Install Option Check Connections Replace Engine Control PCB See Tray 1 2 3 4 Communication Errors page 108 Communication with Control Panel Error See General Troubleshooting page 97 and Control Panel Communication Failure page 120 Sub CPU I F Error Inverter Unit I F Error Check Connection of the Motor Driver Board Replace the Motor Driver Board Engine Control Board See Inverter Unit Interface Failure page 109 190 System Memory Overflow Replace CU PCB must replace EEPROM 200 to 202 PU Firmware Download
4. Printing Groups Reorder Jobs Restart Server Reboot Server Job Log gt Clear Server Print Pages F4 Suspend Printing F5 I SEE Resume Printing F6 Successfully starting it results in the following toolbar being shown ColorWise Pro Tools File Togs Help group 364045 ui 5 Calibrator Color Editor Profile Manager Color Setup Calibrator 4 1 Printing the calibration page Click the Calibrator icon on ColorWise Pro Tools tool bar to start the calibration program i ColorWise Pro Tools File Toos Help group 3640A5 Calibrator has the following two modes Standard mode and Expert mode Calibrator has the following two modes Standard mode and Expert mode Standard Mode Expert Mode axl See Canaan NC Seen 1 Select Measurement Method 1 Select Measurement Methoo J Generate Measurement Page 2 Check Print Settineys 2 Check Print Sedings Celiteetisn Set Calibration Set Measure From File Sceuan Setting 128 Dat Scroar z Screen Setting 2 6 Dot Screen Measure 2601 MS 03 18 37 Messurect 2800105 021837 S Print Pages optional 7 oe By User seminis By User eximiristretor Iconperison Pages Print 4 Get Measurements 3 Generate Measw ement Page fi View Measu ements optional mem Tebie Views Print 4 Get Measurements Save to File np Dona We ll use Expert mode in this practice Select the ES
5. If paper is not fed within this time in manual feed the job is cancelled OFF 30 sec 60 sec Sets the time period between stopping receipt of job data and forced print For PS Wait Timeout printing is not carried out and the job is cancelled Range is off 5 sec to 300 sec default is 40 sec Sets the printing operation when insufficient toner is detected Continue the printer Low Toner can continue printing while remaining online Stop the printer stops printing and goes offline Jam Recovery ON continues printing the job including any jammed pages once the jam has been cleared OFF Cancels a job including the page currently jammed Print Position Adjust X Adjust Adjusts the position of the whole printing image 0 25 mm at a time Range is 2 00 to 2 00 mm horizontally Default is 0 00mm Y Adjust Adjusts the position of the whole printing image 0 25 mm at a time Range is 2 00 to 2 00 mm Vertically Default is 0 00mm Duplex X Adjust During the flip side printing of duplex printing adjusts the position of the whole printing image 0 25 mm at a time Range is 2 00 to 2 00 mm horizontally Default is 0 00mm Duplex Y Adjust During the flip side printing of duplex printing adjusts the position of the whole printing image 0 25 mm at a time Range is 2 00 to 2 00 mm Vertically Default is 0 00mm Darkness Cyan Magenta Yellow Black Adjusts the engine density for Cya
6. No See Process Direction Bands Voids or Streaks on page 27 2 Are there any obstructions dirt or debris in the printer s paper path Yes Clean or remove obstructions No Go to Step 3 3 Clean the LED Heads with at dry lint free cloth Did this fix the problem Yes Complete No Go to Step 4 4 Remove the each Toner Cartridge and check for toner starvation within the Imaging Unit s Yes Replace the Toner Cartridge No Go to Step 5 5 Swap the LED Head of the problem color with any other LED Head Print a Solid Fill Test Pattern Has the problem moved with the LED Head Yes Replace the defective LED Head No Go to Step 6 6 Swap the Imaging Unit of the problem color with any other Imaging Unit NOTE Remove the keys before swapping Print a Solid Fill Test Pattern to check for defects Has the problem color moved with the Imaging Unit Yes Replace the defective Imaging Unit No Go to Step 7 7 Check the Fuser for damage Yes Replace the Fuser No Replace the Engine Control Board Scan Direction Dark Streaks There are dark lines running parallel with the leading edge of the print Initial Actions Perform Initial Actions from Print Quality Troubleshooting Practices Areas of the Printer that Apply to Scan Direction Dark Streaks Imaging Unit Transfer Unit belt Troubleshooting Steps Resolution 1 Print the Color Test Pages
7. OKI PRINTING SOLUTIONS C9800 Series pro900 Series Service amp Troubleshooting Guide 2010 OkiData Americas Inc Disclaimer Every effort has been made to ensure that the information in this document is complete accurate and up to date The manufacturer assumes no responsibility for the results of errors beyond its control While all reasonable efforts have been made to make this document accurate and helpful as possible we make no warranty of any kind expressed or implied as to the accuracy or completeness of the information contained herein For the most up to date service information available visit our website at www okidata com Okidata Americas Inc 2010 Contents Chapter 1 Printer Maintenance Procedures 1 1 Service Maintenance Procedures 1 2 Cleaning the Printer 1 3 Cleaning the I maging Unit Contacts 1 4 Cleaning the LED Heads 1 5 Cleaning the Feed Rollers Chapter 2 User Menu and Adjustments 2 1 Accessing the User Menu Main Menus Configuration Print Pages Suspend Printing Resume Printing Print Secure Job Menus Shut Down Admin Setup Calibration Print Statistics Sub Menus Print Page Count Finisher Count Supplies Life Network Paper Size in Tray System Print Pages Print Secure Job Tray Configuration System Adjust Admin Setup Exit Calibration Auto Density Mode Auto BG Adjust Mode Adjust Density Adjust Registration Setup Calibration Calibrate Remov
8. Troubleshooting Procedure Steps Action Taken Yes No 1 Check for packaging material Remove the Material Go to Step 2 Is there packing materials present 2 Remove the cartridge and tap it on a hard surface to break up any Pe ES Cone compacted toner Reinstall the cartridge Does the error persist 3 Check the RFID Harness continuity Replace the RFID Replace the RFID 5 ise the UN dci f th Reader Board Harness If the error pESISEORITISCE te Lon caDte trom te Tf the error persists go persists go to Step 4 RFID and on the Engine Control Board to Step 4 Is the cable conductive Check the Antenna Harness Replace the RFID Replace the damaged continuity Antennas Wiring If the error 4 Disconnect the connectors from the persists Replace the RFID Reader Board and Antennas Engine Control Board If Is each harness conductive the error persists Replace the LVPS Color Up Down Error Error Codes that Apply 142 I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Up Down Motor 2 Front Up Down Mechanism 3 Rear Up Down Mechanism 4 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Test the Up Down Sensor Run the Scan Switch test to test the Up Down Sensor Does the sensor change state Go to Step 2 Replace the Engine Contr
9. Troubleshooting Procedure I nitial Actions The most likely cause is that the Fiery Control Board has not successfully loaded its NVRAM contents instructions into RAM All print engine operation halts and will only become ready when the Fiery Control Board successfully boots 1 Check for media or debris in the paper path 2 Power cycle the printer 3 Replace the Fiery Control Board 4 Replace the Hard Drive Troubleshooting AC Power Supply Troubleshooting Procedure Initial Actions 1 Check the voltage at the AC wall outlet 2 Check the power cord for defects or a loose connection 3 Replace the Low Voltage Power Supply LVPS Troubleshooting DC Power Supply Troubleshooting Procedure I nitial Actions 1 Perform the AC power supply troubleshooting procedure 2 Replace the Low Voltage Power Supply LVPS Troubleshooting RAM Memory Failures Troubleshooting Procedure I nitial Actions Check that the RAM devices are making positive contact with their connectors 1 Power off the printer 2 Remove re install the RAM memory 3 Replace the Ram Memory 4 Replace the Fiery Control Board Paper Size Errors Troubleshooting Procedure I nitial Actions The position of a multi slotted plate at the rear of the universal paper tray is set according to the position of the tray s paper guides Upon installation of the tray the plate s position actuates the Paper Size Switch A Paper Size Mismatch error or
10. Supply Life Does the counter indicate end of life Replace the Transfer Belt Replace the Engine Control Board Toner Out Error Error Codes that Apply 410 Yellow 411 Magenta I nitial Troubleshooting Actions to Take 1 Replace the effected Cartridge 2 Cycle the printer s pwer 3 If the problem persists follow the procedure below Parts of the Printer that Apply Pree Toner Cartridge RFID harness RFID Reader Board Engine Control Board LVPS Troubleshooting Procedure 412 Cyan 413 Black Steps Action Taken Yes No Check Toner Cartridge installation 1 Are the Toner Eques properly Go to Step 2 Correct the installation installed Replace the affected Toner Cartridge Go to Step 3 Complete 2 Does the error persist after a genuine Oki Toner Cartridge is installed 3 Check all pins of the RFID Harness for Replace the RFID Replace the RFID continuity Remove the Top Cover Reader Board Harness If the error Disconnect the RFID cable from the If the error persists go persists go to Step 4 RFID reader board and the Engine to Step 4 Control Board Is the cable conductive 4 Check continuity of the affected Replace the Engine Replace damaged Antenna Harness Control Board and then wiring Disconnect the harness from Replace the LVPS in the RFID Reader Board and RFID that order Antennas Is each harness conductive
11. environmental specifications Yes Replace the Transfer Unit No Go to Step 6 6 Is the customer printing on high gloss media Yes Advise the customer of the limitation of this printer No Go to Step 7 7 Check minimum clearances around the printer especially sides and back as it can cause heat buildup Are clearances within specifications Yes Go to Step 8 No Advise customer 8 Test the Fans Heat build up under the Imaging Units can cause toner to stain the background Are the fans operating correctly Yes Go to Step 9 No Replace the defective fan 9 Check that the Imaging Unit contacts are in working condition and clean Yes Clean the or replace the drum contacts No Go to Step 10 10 Remove the Imaging Units and the Transfer Unit and check for toner contamination on the high voltage contacts Yes Clean the contacts No Replace in the following order Transfer Unit HVPS Ghosting or Hot Offset There are faint ghostly images appearing on the page The images may be either from a previous page or from the current page This type of artifact can be related to the percent coverage called out in the file being printed If the colors are offset by less than 10 mm this represents mis registration not ghosting Ghosting This can be the Imaging Unit green roller where a residual image is left on the green film which is then deposited further down the pag
12. 1000 as Measurement Method EE calibrator C9900G 363528_3640A3 Standard Expert Select Measurement Method 3 Generate Measurement Page 4 Get Measurements Measure From File 2001 05 0215 37 5 Print Pages optional administrator Omete ES 1000 Compariscn Pages j Print 6 View Measurements optional vessuremerts Table v View Resiore Device Gave to File Apply Done Select 12x6 Dot Screen as Screen Setting in this practice Ecalibiator co92006 363528 2640A3 5 xl Standard Expert 1 Select Measurement Method 3 Generate Measurement Page 2 C eck Print Settings 4 Get Measurements f Calbration Set N Measure From File Screen Setting fox Dot Screen bd en 5 Print Pages optional 5x6 Det Screen By User Comparison Pages z Melhod 1 2x6 Line Screen Comparison Pages v Print 12x12 Dot Screen SCREEN COPIER 6 View Measurements optional vessurenerts Table View Measured Resiore Device Gave to File Apply Done Click the Print button Dcalibrator cos005 363528 3640A3 Standard Fypert 1 Select Measurement Method J Generate Measurement Page Fa jei Spectrometer ES 1000 he 2 Check Print Settings 4 Get Measurements Calbration Set Measure From File Screen Setting h 2x6 Dot Screen bd Measured 280105 0316 37 By User administrator s Method EFI Sp
13. Check Fuser Unit Life Fuser Replace Fuser Unit Tray Paper Paper Near End Detection Error Check Sensor Connections Almost Check Replace Sensor Finished Disk Can not Write to Hard Drive Replace Hard Drive Operation Error 910 to 914 GDDC Error Tray Motor Error Check Sensor Connections Replace Motor 910 Tray 1 911 Tray2 912 Tray 3 See Tray 1 2 3 4 Communication Errors page 108 913 Tray 4 914 Tray5 917 Belt Slit Sensor Error Check Belt Unit is Turning Check Sensor Connections See Error in the Transfer Belt page 121 918 Duplex Fan Error Check Re install Duplex Unit Check Connections 919 Abnormal 24V to the Duplex See Duplex Fan Failure page 106 Check Re install Duplex Unit Check Connections See Duplex Interface Failure page 107 920 to 923 924 to 927 Drum Lock Error 920 Y 921 M 922 C 923 K Abnormal Voltage Detection Cassette Error 924 Tray 2 925 Tray3 926 Tray 4 Check Re install Drum Unit Replace the Drum Unit Replace the Drum Motor Check Sensor Connections See Tray 1 2 3 4 Communication Errors page 108 928 Fuser Motor Lock Error Check Re install Fuser Unit Replace the Fuser Unit Replace the Fuser Motor Waste Toner Transfer Motor Lock Error Check Waste Toner Unit Operation Replace the Waste Toner Motor Self Diagnostic Error Codes Printer Cause Description Remedy 931 to 935 Sub CPU Clock Frequency Error
14. Does the problem occur in one primary color Yes Replace the Imaging Unit of the defective color No Go to Step 2 2 Inspect the Transfer Unit Has the cleaning blade flipped or failing to clean the Transfer Unit Yes Replace the Transfer Unit No Go to Step 3 3 Inspect the Fuser rollers for contamination Is the Fuser contaminated Yes Replace the Fuser No Go to Step 4 4 Print a test print Did the test pattern print correctly Yes Replace the Fiery Control Board No Replace Engine Control Board Process Direction Lines or Streaks There are dark lines running along the page in the direction of paper travel from the leading edge to the trailing edge This is generally due to Fuser paper path roller and or exit guides contaminated with toner debris Initial Actions Perform Initial Actions from Print Quality Troubleshooting Practices Areas of the Printer that Apply to Process Direction Bands Voids or Streaks Imaging Unit Transfer Unit belt Troubleshooting Steps Resolution 1 Run the Remove Print Smears routine from the printers Control Panel Did this fix the problem Yes Complete No Go to Step 2 2 Are there any obstructions dirt or debris in the printer s paper path Check for toner spills Yes Clean and remove obstructions No Go to Step 3 3 Visual inspect the Imaging Units and rollers for damage Yes Replace the Imaging Uni
15. No Advise the customer of the problem with the application 2 Are the paper guides set snugly against the paper Yes Go to Step 3 No Adjust the guides 3 Verify the size of media reported by the printer is the actual size Yes Go to Step 7 No Go to Step 4 4 Test the Paper Size Switches Run the Service Diagnostics Paper Size Switch tests Are the switches functioning correctly Yes Go to Step 5 No Go to Step 6 5 Check the backside of the paper tray for proper movement of the paper size plate while adjusting the tray guides Did the plate move with the guides Yes Go to Step 7 No Replace the tray 6 Check the wiring harness to the Paper Size Switch for damage or defects Is the wiring harness defective Yes Replace the wiring harness No Replace in this order Paper Size Switch Engine Control Board or Option Control Board 7 Inspect the tray pick and feed rollers for dirt debris or excessive wear Yes Clean or replace the rollers No Go to Step 8 8 Print a test print Did the test pattern print correctly Yes Replace the Fiery Control Board No Replace Engine Control Board Process Direction Bands Voids or Streaks There are areas of the image that are extremely light or missing entirely These missing areas form wide bands that run along the page parallel to the leading edge of the paper Initial Actions Perform Initial Act
16. Step 2 2 Check all pins on the DUPLEX Wiring Replace the Motor Replace the DUPLEX Harness for continuity Driver Board If the Harness Disconnect the DUPLEX Harness error persists go to Is the DUPLEX Harness conductive Step 3 3 Check all pins of the harness for Replace the Engine Replace the Harness continuity Disconnect the ribbon Control Board cable Is the cable conductive Tray 1 2 3 4 Communication Errors Error Codes that Apply 180 to 186 910 Tray 1 Motor Error 911 Tray 2 Motor Error 912 Tray 3 Motor Error 913 Tray 4 Motor Error 924 Tray 2 Abnormal Voltage Detection 925 Tray 3 Abnormal Voltage Detection 926 Tray 4 Abnormal Voltage Detection I nitial Troubleshooting Actions to Take 1 Cycle the Printers Power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 High Capacity Feeder Control Board 2 Engine Control Board Troubleshooting Procedure Steps Action Taken Disconnect from the Engine Control Board and Option connector Is the harness conductive Control Board If the error persists replace the Engine Control Board Yes No 1 SHEER ete APERON Replace the connector Go to Step 2 amage Is the connector damaged 2 Check all pins on the Hi Cap Harness Replace the Hi Cap Replace the for continuity Hi Cap Harness I nverter Unit I nterface Failure Error Codes that Apply 189 I nitial Troubleshooting Actions t
17. failed Error Codes that Apply 123 and 124 Initial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Environmental Sensor 2 Environmental Sensor Wiring 3 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No Test the Temp Humidity Sensor 1 Run the Scan Switch Test disi GO to tepore 1 HUM_TEMP_OHP 2 Verify proper operation by blowing on the sensor Is the sensor operating correctly Replace the Temp Humidity Sensor 2 Does the error persist Go to Step 3 Complete Check the Environmental Sensor R t Repai Replace the Front 3 Wiring Is it properly connected and Ere epalr Sensor Board Motor undamaged ub Mc Driver Board Engine Board in order I maging Unit Motor Overheating Failure Error Codes that Apply 321 Initial Troubleshooting Actions to Take Ensure that the temperature and installation clearances of the printer are at specifications Clean all fan ducts Turn the printer off and allow a minimum of 30 minutes for cooling Restart the printer If the problem persists follow the procedure below dai add Parts of the Printer that Apply 1 Imaging Unit Motors 2 Motor Driver Board Troubleshooting Procedure Steps Action Taken Yes No Test the cooling fans for proper 1 operation and adequate airflow Go to Step 2 Replace ris defective R
18. size paper for diagnosing this problem The problem may be a repeating defect that is not noticeable on smaller media Random missing spots can also be associated with Cold Offset which lifts toner off the page in certain areas Usually this will occur in high coverage areas where the fuser temperature is not high enough to fuse the toner on the media This causes toner to be re deposited further down the page Areas of the Printer that Apply to Random Bands Lines Marks or Missing Spots Imaging Unit Fuser Transfer Unit Engine Control Board Troubleshooting Steps 1 Check for obstructions between the LED Heads and the Imaging Units Remove the Imaging Unit and inspect each Drum and corresponding area Remove any debris Resolution Yes Remove the obstruction or debris No Go to Step 2 2 Replace the Imaging Unit Does the image quality improve 3 Replace the Transfer Unit Does the imaging quality improve Yes Complete No Go to Step 3 Yes Complete No Go to Step 4 4 Replace the Fuser Does the image quality improve Yes Complete No Go to Step 5 5 Replace the LED Head Does the image quality improve Yes Complete No Replace the engine PCB Random Spots There are spots of toner randomly scattered across the page Toner melting off the Fuser thermistors can also place random spots onto prints Initial Actions Perform Initial Actions from
19. the roller surface using a soft lint free cloth moistened with water 1 Access the rollers by removing Tray 1 or opening the MPT tray 2 Clean each roller with soft lint free cloth moistened with water Reatard Rollar Access Door Tray 1 Rollers MPT Tray Rollers Feed Rollers Chapter 2 User Menu and Adjustments 2 1 Accessing the User Menu Press the menu up arrow to access the User Menu READY SHUT DOWN RESTART e ATTENTION User Mode Menus Main Menus Configuration Print Pages Suspend Printing Resume Printing Print Secure J ob Menus Shut Down Admin Setup Calibration Print Statistics Functions Back r ONLINE CANCEL Configuration Print Pages Suspend Printing Resume Printing Sub Menus Print Page Count Finisher Count Supplies Life Network Paper Size in Tray System Print Pages Print Secure Job Tray Configuration System Adjust Admin Setup Exit Calibration Auto Density Mode Auto BG Adjust Mode Adjust Density Adjust Registration Setup Calibration Calibrate Remove Calibration Statistics Menu Log Size Reset Counter Change Password Configuration Print Page Count Item Description Color Page Displays the number of color printed pages converted to letter equivalent Monochrome Page Displays number of monochrome printed pages converted to letter equivalent Traym Displays the Total Pages from each Tray MP Tray
20. the error the Hall IC persists go to Step 3 Does the sensor function correctly 2 Test the Transfer Unit Motor Replace the Replace the motor If 1 Close the Interlock Switches for the Transfer Unit If the the error persists go to test error persists go to Step 3 2 Run the Motor Clutch test to test Step 3 the Transfer Belt Motor Does the motor operate 3 Check all pins on the HALL1 Harness Replace the Motor Replace the HALL1 for continuity Driver Board If the Harness Disconnect HALL1 Harness error persists go to Is the harness conductive Step 4 Replace the Engine Replace the 4 Check all pins of the harness for Control Board Harness continuity Disconnect the ribbon cable Is the cable conductive C M Y K Imaging Drum Unit Failure Error Codes that Apply 340 Yellow Drum Unit Failure 342 Cyan Drum Unit Failure 341 Magenta Drum Unit Failure 343 Black Drum Unit Failure I nitial Troubleshooting Actions to Take 1 Reseat the indicated Image Drum Unit 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply PRAWNE C M Y K I maging Drum Unit C M Y K Unit Motor I maging Drum Unit Sensor Board I maging Drum Unit Up Down Mechanism Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Check the following for evidence of fault or damage Imaging Unit Imaging Unit Drive Gears Im
21. the sheet before releasing the densitometer button As each of the scans is successfully completed the red plus sign will advance to the next color When all 4 measurement are successfull the Accept button is activated Until you have successfully scanned each color pattern the red plus sign will not advance to the next color Until the black scan is successfully completed the Accept key will remain grayed out You must scan the patterns in the order shown cyan magenta yellow black and click on the Accept button after the successful black scan EFI Spectrometer Measurements xj Click the Accept button Then the following dialog is shown Peasurement M x4 The measurement process was successful Checking calibration result optional Click Print button to print test page optional 8 alibrator t sisuuns 363575 563023 Standard Expert 1 Select Measurement Method 3 Generate Measurement Page an 2 Check Print Settings 4 Gat Measurements Calbrstion Set Measure Fram File Screen Settrg 1 2x6 Dot Screen L Sa 31 105 09 1325 5 Print Pages optional By User acininistrstoe Method Fl Spectrometer ES 1000 onpwison Pages b View Measurements optional Mesures Tabl View Restore Device Save to File Check Comparison Page and click Print button Test Print xj Paper size Letier Ad Y Tra Au
22. 0 343 C M Y K Drum Unit Failure 240 248 Engine PCB Flash Memory Error 111 117 Unsupported ROM 160 163 Toner Sensor Detection Error 125 MT Home Position Detect Error 144 147 Toner Switch Error Lock Error 142 Color Up Down Error 310 Top Cover Open Error 320 Fuser Unit Detected as Missing 350 353 Drum Unit Life Error 354 Fuser Life Error 355 Belt Life Error 410 413 Toner Out Error Chapter 1 Printer Maintenance Procedures 1 1 Service Maintenance Procedures Perform the following procedures whenever you check service or repair the printer Cleaning the printer as outlined in the following steps assures proper operation of the printer and reduces the probability of having to service the printer in the future The frequency of use Average Monthly Print Volume AMPV type of media used and operating environment are factors in determining the frequency of this maintenance procedure Be sure to record the number of sheets printed between each service visit and attach the PS test page Demo Page and configuration sheets to your service log for future reference Recommended Tools e Toner vacuum cleaner e Laptop computer with Windows XP Current Model Print Drivers Current Command Workstation loaded Kodak Calibration Pack e Clean dry lint free cloth e Black light protective bag Perform these routine maintenance procedures during the course of servicing the printer e Clean the feed rollers exit roller
23. 113 3 Tray 114 4 Tray 115 5 Tray 116 Finisher 117 Inverter Install Option Check Connections Replace Engine Control Board Low Voltage Power Fan Error See Power Supply Fan Failure page 103 Environmental Sensor Error See Environmental Sensor Failure page 100 Environmental Sensor Error MT Home Position Detection Error See Environmental Sensor Failure page 100 See MT Home Position Detection Error page 127 126 Sensor Dew Error Wait for Printer to Acclimate to Environment Turn On Power See Environmental Sensor Failure 127 Fuser Cooling Fan Error See Fuser Fan Failure page 111 128 Engine Fan Motor Error O1 Fuser Fan 02 Power Fan 04 Belt Fan 05 ID Fan 03 PU Motor Fan 06 Top Cover Fan See Fan Failure page 106 131 to 134 LED Head Error 131 Y Head 133 C Head 132 M Head 134 K Head See Cyan Magenta Yellow Black LED Failure Page 110 140 142 Color Up Down Error 140 Y 141 M 142 Error See Color Up Down Error page 129 144 to 147 150 to 153 Toner Feed Switch Error Toner Lock Lever Open Error 144 YID 145 MID 146 CID 147 KID The ID Unit Fuse Can not Be Cut 150 Y 151 M 152 C 153 K See Toner Feed Switch Toner Lock Lever Error Page 128 See Fuse Cut Error C M Y K Imaging Drum Unit Page 116 154 The Belt Unit Fuse Can not By Cut See
24. 40e 36C098 X You have now successfully logged in to Command Workstation Command Workstation 4 Jel 5 File Edit Actions Server Window Help spooling spooled held waiting to process E processing C processed held waiting to print C printing e e e 6 Q Hold Process and Hold Delete Archive Preview Properties Zz Active Jobs E Total Jobs Held Jobs Activity Job S Job Title User Date Time Co Size Server Color Mode Spooling Processing Printing Empty Printed Jobs TotalJobs 9 v General Info D Microsoft Word Do Akrier 9 26 2007 2 06 ES3640e 36C098 D Microsoft Word Do AKrier 9 26 2007 2 02 ES3640e 36C098 D Microsoft Word Do AKrier 9 26 2007 2 01 ES3640e 36C098 D Microsoft Word Do AKrier 9 26 2007 1 52 ES3640e 36C098 D Microsoft Word Do AKrier 9 26 2007 1 50 ES3640e 36C098 D Microsoft Word Do AKrier 9 26 2007 1 45 ES3640e 36C098 D Microsoft Word Do AKrier 9 26 2007 1 42 ES3640e 36C098 D Microsoft Word Do Akrier 9 26 2007 1 29 ES3640e 36C098 Total 1 00 GB Available 72 D Test Page Akrier 9 26 2007 1 25 ES3640e 36C098 Info Server Name ES3640e System 2 2 CDS Step 3 Setting up the ES 1000 Spectrophotometer Color Densitometer Installation NOTE After you plug the densitometer in you may not see these screens the Densitometer may have al
25. AY3 HOP LIFT FEED TRAY3 CASETTE SIZE TRAY4 PE_PNE_CVO TRAY4 HOP_LIFT_FEED TRAY4 CASETTE SIZE DUP INS_ REAR_FRONT DUP STACK_COVER MPT Paper End Sensor 1st Paper End 1st Hopping Sensor 1st Paper Size 1 Switch 2nd Paper End Sensor 2nd Hopping 2nd Paper Size 1 Switch 3rd Paper End Sensor 3 Hopping Sensor 3rd Paper Size 1 Switch 4th Paper End Sensor 4 Hopping Sensor 4th Paper Size 1 Switch Duplex In Sensor Duplex Stack Sensor Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L MPT Hopping 1st Paper Near End 1st Lifter Sensor 1st Paper Size 2 Switch 2nd Paper Near End 2nd Lifter Sensor 2nd Paper Size 2 Switch 3rd Paper Near End 3rd Lifter Sensor 3rd Paper Size 2 Switch 4th Paper Near End 4th Lifter Sensor 4th Paper Size 2 Switch Dup Rear Sensor Duplex Cover Open Sensor L OFF Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Cover MPT Cover is
26. Auto BG Adjust Mode On Off Turns On or Off the Auto Density Mode Item Auto BG Adjust Mode Description Off 1 0 1 2 Adjustment of the Auto Background Adjust Density Item Adjust Density Description Yes No Select yes to execute density adjustment Adjust Registration Item Description Adjust Registration Set Up Calibration Item Yes No Select yes to execute registration adjustment Description Standard Expert Auto Select Bypass Selects paper source for calibration Auto Select Bypass Selects paper source for calibration Calibrate Item Description 6X6 Dot Screen Print limits Pg Yes No See Calibrating the Printer in 2 6 12X6 Dot Screen 12X6 Line Screen Print limits Pg Yes No See Calibrating the Printer in 2 6 Print limits Pg Yes No See Calibrating the Printer in 2 6 12X12 Dot Screen Print limits Pg Yes No See Calibrating the Printer in 2 6 Copier Screen Print limits Pg Yes No See Calibrating the Printer in 2 6 Remove Calibration Item Description 6X6 Dot Screen Affects all Contin Yes No removes previous Calibration 12X6 Dot Screen Affects all Contin Yes No removes previous Calibration 12X6 Line Screen 12X12 Dot Screen Affects all Con
27. Clock Frequency Error 931 Duplex 932 Inverter 933 Tray 2 934 Tray 3 935 Tray 4 Check Connections of the Engine PCB S2M Replace the Engine PCB Check Sensor Connections Replace for 931 V72 2 Board Duplex Control Board 932 V72 3 Inverter Control Board 933 to 935 V72 1 Hi Cap Feeder Control Board Waste Toner Transfer Error Check that Basket Assembly is in Position Check Holder Magnet D Check Replace Hall IC PCB Replace Duct Assembly Self Diagnostic Error Codes Finisher Code Cause Description Remedy 090 Finisher Stapler Error See Finisher Service Manual 091 Finisher Tray Elevator Error See Finisher Service Manual 092 Finisher Bin 2 Exit Belt Motor Error See Finisher Service Manual 093 Finisher Jogging Motor Error See Finisher Service Manual 094 Finisher Main Feed Motor Error See Finisher Service Manual Check All Connections Check Replace Motor Replace Finisher Control PCB Paper Eject Motor Error Check Clean Replace Upper Limit Sensor Check Replace Shift Motor Check Replace Finisher Control PCB Tray Raise Lower Error Replace Shift Motor amp Finisher Controller as a set Check Clean Replace Alignment Sensor Check Replace Alignment Motor Aligning Motor Error Check Replace Finisher Control PCB Check Stapler Movement Connections Check Stapler Home Position Sensor Replace Motor Sensor Check Delivery Belt Check Paper ejec
28. Color Registration Vertical The colored lines should match up 3 Uniform RGB CMYK color squares should be uniformly colored with no mottling 4 Density The color bars should have even density from top to bottom Analyzing the Demo Page Compare with previous Demo page that was left with the service log during the previous service visit and observe the following Consistent fills in all colors thin white lines dark lines Color registration Comparing with the previous Demo page will ensure consistent output that will match the customer s expectations 3 3 Print Quality Troubleshooting Practices Initial Actions to perform prior to using any of these troubleshooting procedures Ask specific questions of the operator to determine actual problem Generate Configuration Pages to ascertain if all updates are installed consumable life and to use for reference after changes are performed Generate ID Check Pattern test print PS Test Page and Demo Page Follow Standard Preventative Maintenance procedures and clean the printer Verify the media used is supported by the printer Verify the media settings are correct at the Control Panel Print the PS Test and Demo pages to see if it is an application problem Run the color calibration routine from Chapter 2 Note For troubleshooting purposes it is important to note the direction of paper feed in the printer to establish if the problem is a process issue or a scan issu
29. ENTION Things to observe when analyzing the 100 fill test page include Wrinkling Creases Roller marks Scratches Repeating defects or banding Missing Color s Streaks Voids OANADAUNARWN 1 Consistent fills in each color Each color should be consistent across the page with no voids 2 Look for thin white lines that would indicate a dirty LED lens or a scratched Imaging Unit 3 Look for dark lines that would indicate a dirty or damaged Imaging Unit 4 Look for complete fusing Cold or hot offset fusing could indicate the incorrect paper weight has been selected Generating and Analyzing 25 Color Fill Test Pages The following print consists of 25 fill in CMYK Follow the service mode procedure above and select Test Pattern 2 HUI Things to observe when analyzing the 25 fill test page include Repeating defects or banding Missing Color s Streaks Voids OoYU14 0 1 Consistent fills in each color Each color should be consistent across the page with no voids 2 Look for thin white lines that would indicate a dirty LED lens or a scratched Imaging Unit 3 Look for dark lines that would indicate a dirty or damaged Imaging Unit 4 Look for complete fusing Cold or hot offset fusing could indicate the incorrect paper weight has been selected Generating and Analyzing Print Engine Test Prints Analyzing the PS Test Pattern 1 Color Registration Horizontal The colored lines should match up 2
30. Error See Engine Control Board Failure page 102 amp 124 209 Custom Media Table Download Error 203 to 208 210 to 214 CU Program Error OxFOC Error OxFOD Error OxFFE Error OxFFF Error Write Down the 24 Digit Number Check Connection of the CU PCB 220 Print Statistic Mismatch RFID Reader Not Installed HDD was Removed or Print Statistic Set to On Re install Original HDD Check Connections Replace the RFID Relay Board Replace the Engine Board RFID Reader I F Error Check to Confirm that the Number of the RFID Tags is Correct Check Connections Replace Engine Control Board 240 to 245 247 248 Engine Program Memory Error 240 Flash Memory Hardware 241 Duplex Flash Memory 243 Tray 3 Flash Memory 244 Tray 4 Flash Memory 245 Tray 5 Flash Memory 247 Sub CPU Flash Memory 248 Inverter Flash Memory See Engine Board Flash Memory Error Page 124 Self Diagnostic Error Codes Printer Cause Description Remedy The Printer Engine Top Cover is Open See Top Cover Open Error page 130 Fuser Unit is Detected as Missing See Fuser Unit Detected as Missing page 131 321 Motor Overheated See Motor Overheating Error page 101 323 to 326 Open Cover Paper Thickness Error Check Clean Sensor 330 Belt Missing Error See Error in Transfer Belt page 121 340 to 343 ID Unit Missing Error 340 Y 341 M 342 C 343 K See C M
31. HUTDOWN 4 SESS 7 n RESTART UMP Print limits Pg ack Bp Enter ONLINE CANCEL a ATTENTION MS o L Calibrating the Printer using an ES 1000 Spectrophotometer Materials Needed 9800 series pro900DP Windows 2000 or Windows XP Laptop Computer Command Workstation 4 installed verify latest version Crossover cable ES 1000 Spectrophotometer Open USB connector on Laptop 1 2 or 2 0 High Power for the ES 1000 Step 1 Setting up the Service Laptop to communicate with the printer Set up the Service Laptop computer via the crossover cable to the printer Step 2 Establishing Communication between the Laptop and the printer From the Laptop launch the Fiery Command Workstation 4 program The following screen will appear Select Add A Login Server x Remove The following screen will appear Command Workstation will search for the printer Available Servers EET ES xi Rete _ Advanced Name Device Name P Address 000 0 When finished the printer will appear Click on the correct IP address and select Add If the device does not appear temporarily turn off all filtering Virus software on your laptop and try again Available Servers The following screen will appear Select the watch icon and the Command Workstation log in will appear Login Server Select the Administrator Key and select Log In Login ES36
32. Hex Dump Prints out the data received from the host PC in hexadecimal code Shut Down Allows for Restart of Server Shut Down of the System or Reboot of System Select appropriate item and execute Admin Setup Continue to setup Yes No Select yes message running setup Admin Setup Item Description Exit Setup Exits Setup Menu Server Setup See configuration sheet under Server Setup Network Setup See configuration sheet under Network Setup Parallel Setup See configuration sheet under Parallel Setup USB Setup See configuration sheet under USB Setup Printer Setup See configuration sheet under Printer Setup PS Setup See configuration sheet under PS Setup PCL Setup See configuration sheet under PCL Setup Color Setup See configuration sheet under Color Setup Job Log Setup See configuration sheet under Job Log Setup Change Password Change Admin Password Language Clear Server Clears all Server Information Factory Defaults Restores Printer to Factory Default Warning All Information such as IP addresses etc will be lost Be sure to print a Configuration sheet prior to setting the printer to Factory Default Calibration Exit Calibration Item Description Exit Calibration Select enter to exit the calibration screen Auto Density Mode Item Description Adjust Density Mode
33. N2 Sensor L On Toner Y H Off Sensor L On Cover Left H Open Upper L Close EE c r Face up L Empty Alignment AD Value Right Sensor H Lower AD Value Center KKH Thermister Temperature AD Value Sensor aat ul TAG Y UID H presence Y Drum Phase Port Level H L Sensor Paper Slack H ON Sensor L OFF Waste H ON Toner Box L OFF Hall IC Disposal H Not toner box installed L Installed Y Toner Port Level Supply H L Location 3 Sensor Display Tested Condition H Off WR Sensor L On H Off WR Sensor gy Toner M H Off Sensor L On Cover H Open Face Up L Close Job Offset H ON Paper End L OFF Sensor Upper Side AD Value Thermister H AD Value OHP Sensor Xx H TAG M UID H presence DEM Port Level Phase H L Sensor Belt Hall IC H ON L OFF Waste H ON Toner Hall L OFF IC M Toner Port Level Supply H L Location 4 Sensor Display Tested Condition H Off Exit Sensor L On Toner C H Off Sensor L On Job Offset H ON Fome L OFF Pos Sensor Media Frequenc Weight a d DOCU AD Value ambient KH temperature Thermister ID Up Down H Up Sensor L Down TAG C UID H Presence C Drum Phase Port Level Sensor H L Waste Toner H ON Hall IC L OFF C Toner Port Level Supply H L MPT PE HOP CVO HOME TRAY1 PE PNE CVO TRAY1 HOP LIFT TRAY1 CASETTE SIZE TRAY2 PE PNE CVO TRAY2 HOP LIFT FEED TRAY2 CASETTE SIZE TRAY3 PE PNE CVO TR
34. Print Quality Troubleshooting Practices Verify the Imaging Unit Fuser and Transfer Unit are not at or near end of life Waste toner especially from the Transfer Unit can cause random spots to appear on the page Note Depending on the type of paper and environmental conditions some light amount of random background spotting is normal The whiter and glossier the paper the more noticeable it will be Areas of the Printer that Apply to Random Spots Imaging Unit Fuser Transfer Roller Troubleshooting Steps Resolution 1 Is there toner spilled inside the printer Yes Vacuum inside the printer and remove all visible toner No Go to Step 2 2 Check the media for spots or contamination that exists prior to printing Try printing on a different media not a glossy media Yes Replace with fresh paper No Go to Step 3 3 Print the Color Test Pages to determine which primary color s are spotting or missing Is the problem with one color Yes Replace the Imaging Unit No Go to Step 4 4 Run the SMR Smears and BG Background from the printer s Control Panel Did this fix the problem Yes Complete No Go to Step 5 5 Inspect the Fuser Is there dirt debris or contamination on the Fuser housing or rollers Yes Clean the Fuser No Replace the Fuser Background There is a very light covering of toner across the entire page Background contamination can appear
35. Replace CU PCB must move EEPROM to new board 031 CU Slot 1 DIMM RAM Check Error Re mount RAM DIMM Replace RAM DIMM Replace Fiery PCB must move EEPROM to new board 032 CU Slot 2 DIMM RAM Check Error Re mount RAM DIMM Replace RAM DIMM Replace CU PCB must move EEPROM to new board 036 Slot 1 RAM Speed Error Specification of DIMM in CU RAM Slot is Unsupported Use a Standard RAM DIMM Re mount RAM DIMM Replace RAM DIMM Replace CU PCB must move EEPROM to new board Slot 1 RAM Sped Error Specification of DIMM in CU RAM Slot is Unsupported Use a Standard RAM DIMM Re mount RAM DIMM Replace RAM DIMM Replace Fiery PCB must move EEPROM to new board 040 CU EEPROM Error Replace EEPROM Replace Fiery PCB must replace EEPROM 041 CU FLASH Error CU PCB FLASH ROM Error Replace EEPROM Replace CU PCB must replace EEPROM 042 to 045 File Flash System Error CU PCB FLASH ROM Error Replace CU PCB must replace EEPROM 048 PS PCL Model CU ROM is Mounted on a Non PS Model Unit Replace Program ROM DIMM Replace with Standard Program ROM DIMM For that Model 049 CU Type Mismatch CU ROM Model Mismatches Unit Replace Program ROM DIMM Replace with Standard Program ROM DIMM for that Model 050 Operator Panel Error See page 120 CU Fan Error CPU Cooling Fan Abnormal See page 104 Self Diagnostic Error Codes Printer Cause Descriptio
36. S No22 1 No22 4 a M TuPaperSko SW m 21 1 2nd opping SNS Using the Switch Scan Test Enter Service Mode by holding down the menu up menu down and help buttons at the same time while powering up the machine This may take up to 60 seconds The System Maintenance Menu will appear From Diagnostic Mode Down arrow to Switch Scan and press Enter From this menu pressing the Down Arrow Key will scroll through the following table of tests Simply select Enter to execute and Cancel to terminate the selected test Switch Scan Test Printer Display Detail Locawon i on Printer LCD Sensor Display Tested Condition H Off Paper Route PU IN1 Sensor o Paper Route Sub IN1 Sensor H Off L On Toner Sensor Toner K H Off Sensor L On COVER Cover H Open UP_LU_FU Upper L Close STKF_FD_FU Stacker Full H Full JOBOFFHOME Sensor L Empt Face down pty REG L R_ Alignment AD Value DENS_WEIGHT Left Sensor oH HEATER Upper AD Value THERMISTER Center X H Thermister Humidity AD Value HUM TEMP OHP Senor XH ID UP DOWN RFID COLOR TAG K UID H presence K Drum DRUM PHASE Phase Port Level Sensor KYMC Sensor H L F RLS SLK BLT Fuser H ON DT DCT Release L OFF HALL BELT Belt Hall IC H ON DT BOX DCT L OFF DISTNR Disposal H ON FULL BOX BOXSP toner full L OFF TNR SPLY SNS K Toner Port Level KY MC Supply H L Location 2 Sensor Display Tested Condition H Off IN2 Sensor L On H Off I
37. Tray Missing error are sometimes the result of a damaged or jammed Paper Size Switch To correct these types of errors use the following procedure E Remove the affected tray and examine the switch actuators for evidence of damage or debris 2 Check move the tray to another location to see if the error follows 3 Check the affected Paper Size Switch for damage or debris 4 Check the size of the loaded media 5 Check the adjustment of the paper guides 6 Run the Switch Scan test to test the Paper Size Switches 7 Replace the Paper Size Switch 8 Replace the Motor Driver Board 9 Replace the Motor Driver Board 10 Replace the Engine Control Board 3 3 Troubleshooting Error Codes Fuser Failure The Fuser temperature regulation has failed Error Codes that Apply 167 to 169 and 170 to 176 Initial Troubleshooting Actions to Take 1 Reseat the Fuser 2 Cycle the printer s power 3 Test wall Voltage Parts of the Printer that Apply 1 Fuser 2 LVPS 3 Engine Control Board Troubleshooting Procedure Does the Fuser error occur after at least 3 minutes of operation 3 Did the Fuser warm up Replace the Engine Control Board Steps Action Taken Yes No Replace the Fuser 1 Does the error persist Go to Step 2 Complete 2 Check the Fuser Heat Lamps Go to Step 3 Go to Step 3 Replace the Fuser Replace the LVPS Environmental Sensor Failure The Environmental Sensor has
38. WN e Back nter ONLINE CANCEL 2 Test Print ATTENTION Job Offset SHUTDOWN des oe nu x Jack te ONLINE CANCEL RESTART Test Print EN ATTENTION Duplex Page down to Color Select On READY SHUT DOWN RESTART Enter ONLINE CANCEL ATTENTION m WO e Select On Line Key Screen will appear where you can select each color to print Use the ON Line Key to turn off all colors you do not wish to print Example for a Magenta print turn off Yellow Cyan and Black To turn On Off the individual colors use the On Line key Once the desired color menu is set Select Enter READY SHUT DOWN e BESIART Y OFF M ON EEE C OFF K OFF e ONLINE CANCEL Page down to Page Select Enter Select the number of prints desired Select Enter READY Si P RESTART ONLINE CANCEL e DDO N HELP Page down to Cassette Select Enter Select Tray 1 2 3 4 or MPT Select Enter READY SHUTDOWN ae RESTART Test Print ATTENTION Cassette ONLINE CANCEL Page down to Test Pattern Select Enter SHUTDOWN RESTART Test Print e Test Pattern ATTENTION ONLINE CANCEL Select Test Pattern 7 Select Enter READY 2 e ra ile ONLINE CANCEL M Pattern Page down to Print Execute Select Enter to print selected test page READY EXE NE RESTART UM Test Print ONLINE CANCEL Co Print Execute ATT
39. Y K Image Drum Unit Failure page 122 350 to 353 ID Unit Life Error 350 Y 351 M 352 C 353 K See ID Unit Life Error page 132 354 Fuser Life Error Belt Life Error See Fuser Life Error page 133 See Belt Life Error page 134 360 Double Side Printer Unit Error See Unsupported Duplex ROM Error page 113 370 to 372 380 to 383 389 to 395 Duplex Paper Jam Paper Jam Error 380 Cassette Areas 381 Between Black ID and Fuser 382 Between Fuser and Delivery 383 Duplex Paper Jam Error Check Sensor Connections See Jam Troubleshooting Section Check Sensor Connections See Jam Troubleshooting Section Check Sensor Connections See Jam Troubleshooting Section 400 Paper Size Error Adjust Paper Guides Check Replace Paper Size PCB See General Troubleshooting page 97 410 to 413 Toner Out Error 410 Y 411 M 412 C 413 K See Toner Out Error page 135 Self Diagnostic Error Codes Printer Code Cause Description Remedy 480 Paper Output Stacker Full Error Check Sensor Connections Check Replace stacker Full Sensor 490 MP Tray Out of Paper Error Check Sensor Connections Check Replace Sensor 491 to 495 Tray Out of Paper Error Check Sensor Connections 491 Tray 1 492 Tray 2 493 Tray 3 Check Replace Sensor 494 Tray 4 495 Tray5 Replace Fuser Counter Exceeds Life
40. Yes Go to Step 3 No Light Print Color in Only One 3 Remove the Toner Cartridge and check for toner starvation in the Imaging Unit Is there evidence of toner starvation Yes Replace the Toner Cartridge No Go to Step 4 4 Remove the Imaging Units and the Transfer Unit and check for toner contamination on the high voltage contacts Are the contacts contaminated Yes Clean the contacts No Go to Step 5 5 Are the LED Heads dirty Clean the heads with a clean lint free cloth Did this correct the problem Yes Complete No Go to Step 6 6 Swap the LED Head of the problem color with any other LED Head Print a Solid Fill Test Pattern Has the problem moved with the LED Head Yes Replace the LED Head No Go to Step 7 7 Are the wiring harnesses on the LED Heads undamaged properly routed and seated Yes Reseat the wiring Harnesses No Replace in the following order Transfer Unit LVPS Engine Control PCB Blank Prints Initial Actions Perform Initial Actions from Print Quality Troubleshooting Practices Run a test print to help isolate the problem between the Fiery Control Board and the Engine Control Board Areas of the Printer that Apply to Blank Prints Imaging Unit LED Head Engine Control Board Troubleshooting Steps Resolution 1 Print a 100 Solid Fill Test Print from the printer s Control Panel Is the entire test print blank Yes Go to St
41. a or correct the settings 2 Print the configuration page to verify the operating environment Yes Go to Step 3 No Advise customer regarding NOTE Low humidity less than 20 relative humidity can cause mottling on the printer s environmental prints specifications 3 Check for toner contamination on the high voltage contacts Remove the Yes Clean the contacts Imaging Units and Transfer Unit Is there contamination No Go to Step 4 4 Check Replace the Transfer Unit Is the problem resolved Yes Complete No Replace in the following order LVPS HVPS Engine Control PCB Unexpected Colors The colors produced by the printer are dramatically different from the color expected Initial Actions Perform Initial Actions from Print Quality Troubleshooting Practices Areas of the Printer that Apply to Unexpected Colors Imaging Unit HVPS Engine Control Board Troubleshooting Steps Resolution 1 Print the ID Check Pattern Demo PS Test Page and evaluate the colors Are the colors on the test pages representative of what the customer expects Yes Complete the problem is with the Customer application No Go to Step 2 2 Print a configuration page to check the Imaging Unit life remaining If the Imaging Unit is reaching it s maximum image count this can reduce print quality 3 Print the 100 Solid Fill Test pattern and check for any missing colors Is the problem with a
42. aging Unit Sensor Board Imaging Unit Lift Up Down Mechanism Is there any damage Test the Drum Phase Sensor Run the Scan Switch test for the indicated Imaging Unit Does the sensor function correctly Replace any damaged parts Go to Step 5 Go to Step 2 Go to Step 3 Use the Scan switch Test to check the Imaging Unit Phase signal C Drum Phase Sensor M Drum Phase Sensor Y Drum Phase Sensor K Drum Phase Sensor Does the Drum Phase signal change when the sensor is blocked Check the harness continuity Disconnect the Harness from the Imaging Unit Sensor Board and from the Engine Control Board Is the harness conductive Go to Step 4 Replace the Engine Control Board Replace the Imaging Unit Sensor Board Replace the harness Test the indicated Imaging Unit Motor 1 Remove the affected Imaging Unit 2 Close the Interlock Switches 3 Run the Motor Clutch test for the affected motor Does the motor function correctly Go to Step 6 Replace the motor If the error persists go to Step 6 Check the Up Down Mechanism and associated gears See Drive Motors for a description of Up Down Mechanism operation 1 Access the Cyan Unit Motor 2 Rotate the Cyan Motor manually in both directions Do the gears and links function properly Replace the Cyan Imaging Unit Motor If the error persists go to Step 7 Replace the Up Down Mechanism C
43. andle 1 and open the top cover Squeeze the basket handle and raise the drum basket EUR CE eal EU she IM Ug Uy M DM SQ A ul qi C EC Carefully remove any paper on the belt WARNING Be careful not to touch the fuser unit which may be hot after printing If the fuser unit is hot wait until it cools before attempting to remove any jammed paper le hint ti nm zl NU il I a If paper is jammed in the fuser unit push the lock lever 3 in the direction shown to release it Holding the fuser unit 4 by the handle lift it out of the printer and place it on a flat surface Carefully replace the fuser unit into the printer and turn the lock lever in the direction shown to lock the fuser unit Pull the jam release levers 5 and remove the paper If paper is jammed near the paper exit open the face up stacker 7 NK a E Open the side cover paper exit 8 p ANY and remove the jammed paper X SS Close the side cover and then the face up stacker Return the drum basket 9 into position and check that it is locked Close the top cover and ensure that it is latched 4 4 Paper Jam Duplex Unit Operate the duplex cover release lever 2 and open the duplex Taw Carefully remove any jammed paper Operate the levers 3 and pull out the duplex unit Holding the front top cover by the grip 4 push it gently inwa
44. blem persists follow the procedure below Parts of the Printer that Apply 1 Fuser 2 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Ensure the proper Fuser 110v vs 220v is installed in the printer Is the correct Fuser installed Replace the Engine Control Board Replace the Fuser Unsupported Duplex Unit Rom Error Codes that Apply 360 I nitial Troubleshooting Actions to Take 1 Reseat the Duplex Unit 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Duplex Unit 2 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No Check the following for evidence of 1 fault or damage Replace any damaged Go to Step 2 Duplex Connector parts Is there any damage 2 Check that the Duplex Unit is Go to Step 3 Reseat the Duplex correctly installed and fully seated P Unit 3 Check the Duplex Unit version using Replace Engine Replace the the Printer Configuration Sheet Control Board Duplex Unit Is the version current if the error persists replace the DUPLEX harness Fuse Cut Error Fuser Error Codes that Apply 155 I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Fuser 2 Engine Control Board Troublesh
45. e 24 volts at the Fan connector Fan Failure Error Codes that Apply 127 Fuser Fan 128 01 Fuser Fan 02 Power Fan 03 PU Motor Fan 04 Belt Fan 05 I mage Drum Fan 06 Top Cover Fan 918 Duplex Fan I nitial Troubleshooting Actions to Take Ensure that the temperature and installation clearances of the printer are at specifications Clean all fan ducts Turn the printer off and allow a minimum of 30 minutes for cooling Restart the printer If the problem persists follow the procedure below URUNH Parts of the Printer that Apply 1 Fan Associated with the code 2 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No Test the cooling fan for proper 1 operation and adequate airflow Run the Motor Clutch Fan test Does the fan operate correctly Replace the Engine Check the Fan connection Control Board Does this resolve the issue 2 Complete Replace the Fan Duplex I nterface Failure Error Codes that Apply 181 919 Initial Troubleshooting Actions to Take 1 Reseat the Duplex Unit 2 Cycle the Printers Power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Duplex Unit 2 Motor Driver Board Troubleshooting Procedure Steps Action Taken Yes No Replace the Duplex 1 Check the Duplex Unit connector for Replace the connector nae If the aa damage Is the connector damaged persists go to
46. e This is most noticeable on images that have a dark background with light text The text is ghosted down the page at 94 mm intervals This is caused by a defective Imaging Unit Ghosting every 49 mm is caused by the developer roller and is a limitation of the design therefore technicians should not replace Imaging Units for this type of ghosting Hot Offset This can be characterized by a repeating image every 87 3 mm or 124 mm The Fuser temperature is set too high for the given media and the toner adheres to the Fuser rollers causing the image to be deposited further down the page or on the following pages Offsetting occurs on media if the fuser s temperature setting does not match the media type loaded in the tray I nitial Actions Perform Initial Actions from Print Quality Troubleshooting Practices Verify the correct media type is set at the Control Panel Print an internal test page to see if ghosting appears there as well Try printing with fresh media from a recently opened ream Areas of the Printer that Apply to Ghosting or Hot Offset Fuser Temp Humidity Sensor Imaging Unit LVPS Transfer Unit Engine Control Board Troubleshooting Steps Resolution 1 Refer to the Repeating Defects Chart and compare to the customer s print to determine if the defect is Fuser or Imaging Unit related Is the defect repeating at 94 mm 2 Run some blank pages through the printer to clean the fuser Did this correct the
47. e Use the diagram below as a basis to determine orientation For troubleshooting purposes this document will assume all issues have been fed in the LEF long edge feed or Letter direction Non Operator Side Lead Edge Trail Edge Paper Feed Direction M Process 9 Operator Side Scan 9 Final Actions to perform after using any of these troubleshooting procedures e Perform printer and scanner calibrations from printer and through Command Workstation e Generate Configuration Page and attach to the Service Log e Generate PS Test Page and Demo Page and attach to the Service Log Light Prints in All Colors The overall image density is too light in all colors If the image is light in only one color see Light Print in Only One Color Initial Actions to Perform Perform Initial Actions from Print Quality Troubleshooting Practices Verify the media used is supported by this printer Verify the media settings are correct at the Control Panel Print the PS Test and Demo pages to see if it is an application problem Run the color calibration routine Areas of the Printer that Apply to Light Prints Imaging Unit LED Head Transfer Unit HVPS Engine Control Board Troubleshooting Steps Resolution 1 Verify all packaging material has been removed form the toner cartridges Yes Go to Step 2 No Remove packing material 2 Remove the Imaging Units and the Transfer Unit and check for
48. e Calibration Statistics Menu Log Size Reset Counter Change Password 2 2 Service Modes and Adjustments 2 2 Accessing Service Mode 2 3 Service Diagnostics Controls 2 4 The Motor amp Clutch Test 2 5 The Switch Scan Test 2 6 Service Adjustments Calibrating the Printer Using Command WorksStation to Calibrate the Printer Chapter 3 Troubleshooting Print Quality 3 1 3 2 3 3 An Overview of Print Quality Problems Print Quality Problems Overview Defects Associated with Specific Printer Components Generating and Analyzing Test Prints Generating and Analyzing Control Panel Test Prints Generating and Analyzing Service Test Prints Generating and Analyzing Print Engine Test Prints Print Quality Troubleshooting Practices Light Prints in All Colors Light Print in Only One Color Blank Prints Mottled or Splotchy Prints Unexpected Colors Repeating Bands Lines Marks or Spots Random Bands Lines Marks or Missing Spots Random Spots Background Ghosting or Hot Offset Incomplete Fusing or Cold Offset Mis Registration Color Layers Not Correctly Registered Toner on Back of Print Image Not Centered or Positioned Correctly Process Direction Bands Voids or Streaks Scan Direction Bands Voids or Streaks Scan Direction Dark Streaks Process Direction Lines or Streaks Chapter 4 Troubleshooting Paper Jams 4 1 Open Cover Paper Jam Tray X Side Cover 4 2 Open Cover Paper Jam Side Cover 4 3 Ope
49. e launch Command Workstation Invoking Command WorkStation 4 Click Start gt Programs gt Fiery gt Command WorkStation 4 to invoke Command WorkStation 4 New Office Document P Open Office Document ea Set Program Access and Defaults E Windows Update WinZip b t Accessories Fiery Remote scan 5 Documents d e Okidata Gl EFI Color Profiler e Adobe Photoshop 7 0 Commard a Microsoft PowerPoirt Search BV Microsoft Word Y Settings Login as Administrator so that you are allowed to use Color Wise Pro Tools Neither Operator nor Guest has access to ColorWise Pro Tools Login C9800G 363528 X 9l Operator Click on Purple key icon to Log In In house systems should not be password protected aa If you successfully logged in the following screen is shown 4 Command Workstation 4 T Active Jobs C9800G 8 Teta Jobs 8 Hele Jobs Activity fiery kb By sbne ue atest Spooling Processing Printed Jobs obe ser O Powe Printing General Info Invoking ColorWise Pro Tools Select Server Manage Color to invoke ColorWise Pro Tools m NOTE If you logged in as Operator or Guest Manage Color will be disabled Command WorkStation 4 File Edit Actions Server Window Help spooling Login Logout Ed Active Jobs Manage Fonts Align Trays
50. e problem persists follow the procedure below Parts of the Printer that Apply 1 C M Y K Imaging Unit 2 Engine Control Board Troubleshooting Procedure 353Black Steps Action Taken Yes No 1 Generate a Configuration Page and check the indicated Drum Life counter under Supply Life Does the counter indicate end of life Replace the Image Drum Replace the Engine Control Board Fuser Life Error Error Codes that Apply 354 I nitial Troubleshooting Actions to Take 1 Replace the Fuser 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Fuser Unit 2 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Generate a Configuration Page and check the indicated Fuser Life counter under Supply Life Does the counter indicate end of life Replace the Fuser Replace the Engine Control Board Belt Life Error Error Codes that Apply 355 I nitial Troubleshooting Actions to Take 1 Replace the Transfer Unit 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Transfer Unit 2 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Generate a Configuration Page and check the indicated Belt Life counter under
51. ectrometer ES 1000 comparison Pages zj Print 6 View Measurements optional vessuremerts Table T View 5 Print Pages optional Save to File Apply Done Specify the 21 Sorted Patches setting and click the Print button Print Options X 21 Sorted Patches Poper Size Letters v Input Tray anto Select The following dialog is shown when the print job has been successfully submitted Click the OK button DTTTENERSO x The print job has been submitted You ll get this print out It shows 21 different density patterns of the 4 CMYK colors The printout shows engine capabilities different engines will print the same pattern though there may be slight differences in the printed output It is these differences that the calibration process will identify and correct for It is strongly recommended that every calibration be performed with a new calibration sheet that reflects the most current condition of the printer engine Measuring the calibration page Confirm that densitometer is connected to your PC and click the Measure button EX calibrator C9300G 363528_3640A3 o x Standard Expert 1 Select Measurement Method 3 Generate Measurement Page TE iii 2 Check Print Settings Get Measurements Calbration Set Screen Setting haxe Dot Scrsen N aT 28 01 05 0318 37 5 Print Pages optional By User administrator Compa
52. ed LED Head with another LED epiac EE need Bote SES pis Head Does the error move with the LED Head Ensure the LED Head harness is Reconnect or Go to Step 3 2 properly connected and not damaged replace the wiring die Is the wiring harness defective harness Check harness continuity between the G o to Step 4 Replace the data 3 LED Head and the Engine Control P nc Board Is there continuity i Check harness continuity between the 4 LED Head and the LED Relay Board GP IUSR ECT Is there continuity i 5 Check for 5 V to the LED Relay Replace the LED Go to Step 6 Board Relay Board 6 Check for 5 V at the LVPS Replace the Engine Replace the LVPS Control Board Fuser Fan Failure Error Codes that Apply 127 I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 2 Fuser Fan 3 Fuser Fan harness 4 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Test the cooling fan for proper operation and adequate airflow Run the Motor Clutch Fan test Does the fan operate correctly Replace the Engine Control Board Check the Fan connection Does this resolve the issue Complete Replace the Fan Fuser 110V 220V Mismatch Error Error Codes that Apply 179 I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the pro
53. egistration Transfer Unit Fuser LED Head Test Prints Toner on the back side of the printed page simplex mode Light Prints Repeating Defects Mis registration only when there is obvious damage to the belt Hot or Cold Offsetting Repeating Defects Dark Streaks in Process Direction Streaks in the Process Direction Uneven Density in the Scan Direction A variety of test prints are available to aid in determining the quality of output from the printer and to assist in troubleshooting The next section shows how to generate and analyze test prints 3 2 Generating and Analyzing Control Panel Test Prints Control panel test prints must first be enabled in service mode Enter Service Mode by holding down the menu up menu down and help buttons at the same time while powering up the printer unit This may take up to 60 seconds Select Maintenance Print Menu Select Enter READY SHUTDOWN 4 RESTART e ATTENTION READY SHUTDOWN RESTART ATTENTION e System Maintenance OKI USER Maintenance Print Menu Print Page Count ONLINE CANCEL Maintenance Print Menu ONLINE CANCEL Select Cancel to exit service mode and restart server To generate the ID Check Pattern test print select Menu arrow down to Print Pages READY SHUTDOWN RESTART e 3 ATTENTION e READY SHUTDOWN RESTART e ATTENTION e Configuration Print Pages Suspend Printing Resume Printing U
54. ep 2 No Have the customer check there application and printer settings 2 Remove the Toner Cartridge and check for toner starvation inside the Imaging Unit Is there evidence of toner starvation Yes Replace the Toner Cartridge No Go to Step 3 3 Are the LED Heads dirty Clean the heads with a clean lint free cloth Did this correct the problem Yes Complete No Go to Step 4 4 Are the wiring harnesses on the LED Heads undamaged properly routed and seated Yes Repair Replace Harnesses No Go to Step 5 5 Inspect the high voltage wiring harness Reseat the wiring Harness Did this correct the problem Yes Complete No Replace in the following order Transfer Unit LVPS Imaging Unit Sensor Board HVPS Engine Control PCB Mottled or Splotchy Prints The print image has a mottled appearance Note This defect is known to occur when manually duplexing at low humidity and when printing on heavy weight media Initial Actions Perform Initial Actions from Print Quality Troubleshooting Practices Areas of the Printer that Apply to Mottled or Splotchy Prints Imaging Unit LED Head HVPS Engine Control Board Troubleshooting Steps Resolution 1 Ensure the media is approved and the Control Panel and driver settings match Yes Go to Step 2 the loaded media Try different media to verify consistent reproducible problem No Have the customer load approved medi
55. er Exit Sensor Signal PU Inverter CNT2 Signal H ON L OFF H ON L OFF Location 4 Sensor Display Tested Condition Joint SW H OPEN MS1 L CLOSE Punch timing Sensor Front matching home position Sensor Paddle home position PI2 Stapler safety SW MS3 Stack tray lift motor clock PI17 Paper stack tray Sensor Cover open SW FMS1 H Paper present L Paper absent H Home position L Notin the home position H Home position L Not in the home position H Not to drive L Drive H L Clock H Paper detected L paper Not detect H Open L Close 2 6 Service Adjustments Calibrating the Printer Select the User Menu See Accessing the User Menu 1 On the front panel of the printer press the Down Arrow button until Calibration is highlighted then press the Enter button 2 Press the Down Arrow until Adjust Density is highlighted and press the Enter button 3 Press the Enter button again on the next screen in order to execute the Adjust Density procedure 4 Next press the Down Arrow button down until Calibrate is highlighted and press the Enter button 5 In the Screen Setting window press the Down Arrow button until the calibration you wish to perform appears and press the Enter button 6X6 Dot Screen 12X6 Dot Screen 12X6 Line Screen 12X12 Dot Screen 6 Press the Enter button in the next window to print out the VisualCal measurement page READY S
56. ess dust Ensure that all cover vents are clean and free of obstructions Remove any debris or foreign objects from the Transfer Unit Fuser and Imaging Units Vacuum loose toner from the printer interior using a Type II toner vacuum only Remove and clean the paper trays Clean inspect all rubber rollers with a lint free cloth slightly dampened with cold water Replace as necessary o o OU Rh UN H 1 3 Cleaning the Imaging Unit Contacts 1 Open the Top Cover 2 Remove the Imaging Units and place it on a stable surface 3 Working quickly to reduce light exposure clean the 4 contacts at the front of the Imaging Unit 4 Clean the 3 contacts at the rear of the imaging unit 5 Clean the contacts on the Housing Bias Assembly L Housing Bias Assembly TET Wh OR PA dh d j Anie ek Imaging Unt f Jj 4 H NETT S s 7 A Charge Roller E W S Oy Wy Jr ae Drum va Le eg Roller L gt Sponge Roller 1 4 Cleaning the LED Heads Clean the LED Head if a vertical White band or White stripe appears on the print Caution Always use a soft dry lint free cloth to clean the LED Heads Never use solvents to clean the lens 1 Open the Top Cover 2 Clean each LED Head with a clean lint free cloth 1 5 Cleaning the Feed Rollers Clean the accumulated dust from the Feed Rollers Caution Use care not to scratch or otherwise abrade the roller surface while cleaning Gently rub
57. ge This tool bar also displays profiler which is a software program that is included with the Fiery ES 1000 Densitometer gp ColorWise Pro Tools fle Tools Help C98006C 363528 364043 S2 Color Editor Pronie Manager Sporon Color Setup If a Customer wants to use ColorWise Pro Tools without opening Command Work Station they can go to the Fiery directory open the ColorWise Pro Tools subdirectory and click on the program icon for ColorWisePro exe As long as they have previously configured their Fiery Printer MFP to communicate just ColorWise Pro Tools will open and they can run the Calibrator program from there Densitometer brands This course is written around using either the Fiery ES 1000 or the Gretagmacbeth eye one ProColor Densitometer Effectively they are both the same densitometer Chapter 3 Troubleshooting Print Quality 3 1 Print Quality Problems Overview Print quality defects can be attributed to printer components consumables media internal software external software applications and environmental conditions To successfully troubleshoot print quality problems eliminate as many variables as possible The first step is to generate prints using printable pages embedded in the printer on paper from the Supported Media List Use paper from a fresh unopened ream that is acclimated to room temperature and humidity If the print quality defect is still present when printing on approved media then inves
58. heck for 24 V at the Motor Driver Board Replace the Motor Driver Board Replace the LVPS Engine Board Flash Memory Error Error Codes that Apply 240 Flash memory Hardware 241 Duplex Flash Memory 243 Tray 3 Flash Memory 244 Tray 4 Flash Memory 247 Sub CPU Flash Memory 248 Inverter Flash Memory I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Cycle power to the printer Replace the Engine Complete Does the error reappear Control Board Unsupported ROM Error Codes that Apply 111 Duplex Unit 114 Tray 4 Unit I nitial Troubleshooting Actions to Take 1 Reseat the Unit in Question 2 Cycle the Printers Power 112 Tray 2 Unit 116 Finisher Unit 113 Tray 3 Unit 117 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Unit indicated by the Code 2 Engine Control Board Troubleshooting Procedure Inverter Unit Steps Action Taken Check for evidence of fault or damage 1 to the indicated unit Yes Replace any damaged No Go to step 2 Is there damage evident parts 2 Check that the Unit is correctly Reseat the Unit installed and fully seated Go to Step 3 3 Check the Unit version using the Configuration Sheet Is the ver
59. in one of the primary colors or gray The printer displays no error code Note Depending on the type of paper and environmental conditions some light amount of random background spotting is normal The whiter and glossier the paper the more noticeable it will be Initial Actions Perform Initial Actions from Print Quality Troubleshooting Practices Ask the customer about their typical printing habits A high daily duty cycle can temporarily fatigue the OPC drums within the Imaging Unit and contribute to unwanted background toner Areas of the Printer that Apply to Background Issues Imaging Unit Fuser Transfer Unit HVPS Engine Control Board Troubleshooting Steps Resolution 1 Is the printer in direct sun light 2 Does the background appear to be in only one of the primary colors Yes Move the printer No Go to Step 2 Yes Go to Step 3 No Go to Step 4 3 Check the Imaging Unit drum for toner contamination Remove the Imaging Unit of the problem color Is there a film of toner across the surface of the drum Yes Replace the Imaging Unit No Go to Step 4 4 Verify the printer is operating within its environmental specifications Low humidity increases the degree of background toner 5 Check the Transfer Unit belt Is the background contamination a mixture of colors and excessive Is the Transfer Unit belt contaminated with toner Yes Go to Step 5 No Advise the customer of the
60. ions from Print Quality Troubleshooting Practices Areas of the Printer that Apply to Process Direction Bands Voids or Streaks Imaging Unit Transfer Unit belt Troubleshooting Steps Resolution 1 Print the 100 Solid Fill Test print Is the problem with one primary color Yes Replace the defective Imaging Unit No Go to Step 2 2 Is the paper wrinkled dimpled or curled Indicating a high moisture content Load a fresh ream of paper Did this correct the problem Yes Complete No Go to Step 3 3 Print multiple pages Do the defects correspond to a customer Replaceable Consumable Yes See Repeating Bands Lines Marks or Spots on page 17 No Go to Step 4 4 Inspect the Fuser housing for warping or damage Yes Replace the Fuser No Replace the Engine Control Board Scan Direction Bands Voids or Streaks There are areas of the image that are extremely light or are missing entirely The missing areas form bands that run along the page from the leading edge to the trailing edge in the direction of paper travel Initial Actions Perform Initial Actions from Print Quality Troubleshooting Practices Areas of the Printer that Apply to Scan Direction Bands Voids or Streaks Imaging Unit Transfer Unit belt LED Heads Troubleshooting Steps Resolution 1 Print the 100 Solid Fill test print Are the missing bands in the process direction Yes Go to Step 2
61. l Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 MPT Home Position Sensor 2 Home Position Sensor Harness 3 Registration Motor 4 Engine Control Board Troubleshooting Procedure harness conductive Steps Action Taken Yes No 1 Check the MPT Lift Plate by printing a Go to Step 3 Go to Step 2 job from MPT Does the Lift Plate operate correctly 2 Test the Registration Motor Replace the MPT Replace the Run the Motor Clutch test to test Assembly Registration Motor the motor Is the motor operating correctly 3 Test the MPT Home Position Sensor Replace the Engine Go to Step 4 Run the Scan Switch test to test Control Board the Sensor Does the sensor function correctly Check continuity of the MPT Home Replace the Engine Replace the 4 Position Sensor harness Is the wiring Control Board MPT Home Position Sensor harness Toner Feed Switch Error Toner Lock Lever Error Error Codes that Apply 144 Yellow 145 Magenta I nitial Troubleshooting Actions to Take 146 Cyan 147 Black 1 Ensure that the Toner Cartridges are fully seated and locked into position 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply ai ub WO a Toner Cartridge I mage Drum Unit RFI D Antenna RFID Reader Board Engine Control Board
62. n Remedy Image Processor Driver Error Replace CU PCB must replace EEPROM Parallel Interface Driver Error Replace CU PCB must replace EEPROM USB Drive Error Replace CU PCB must replace EEPROM Network Communication Error Check Connections Replace Network PCB if applicable Replace CU PCB must replace EEPROM CANT HAPPEN PS Firmware Abnormality Detection Replace CU PCB must replace EEPROM Engine Board Communication Error Error Between Fiery Control Board and Engine Board Replace CU PCB must replace EEPROM Replace PU PCB 073 to 075 Video Overrun Detected Parameter Match Check Error Check Connections Replace CU PCB must replace EEPROM If Condition Does Not Change Replace CU PCB must replace EEPROM Finisher Un restorable Error For sub codes see Self Diagnostic Error Codes Finisher page 95 Inverter Power Supply Error See Inverter Power Supply Failure page 119 Error Detected in Engine EEPROM Test at Power On See Engine Control Board Failure page 102 amp 124 Error Detected in Engine EEPROM Presence at Power On See Engine Control Board Failure page 102 amp 124 Error Detected in Engine Control Logic See Engine Control Board Failure page 102 amp 124 Self Diagnostic Error Codes Printer Code Cause Description Remedy 111 to 117 An Optional Unit for Another Model is Detected 111 Duplex 112 2 Tray
63. n Magenta Yellow Black Darkest value is 43 Lightest value is 4 Default is O Cyan Magenta Yellow Reg Fine Adjust Paper Black Setting Paper Color Setting Makes fine adjustment to image registration against Black in the horizontal direction Adjust is for Cyan Magenta Yellow Range is 3 to 43 Default is O Used for micro adjustment when very visible faded print results or light specks or streaks result when printing in Plain Paper Black setting Range is 2 to 2 Decrease the value if light specks or streaks or snow flake like printing results in high density print areas Default is 0 Used for micro adjustment when very visible faded print results or light specks or streaks result when printing in Plain Paper Color setting The range is 2 to 2 Decrease the value if light specks or streaks or snow flake like printing results in high density print areas Default is O Transparency Black Setting As for Paper Black Setting above The range is 2 to 2 Default is O Transparency Color Setting As for Paper Color Setting above The range is 2 to 2 Default is O BG Setting New allows for minor corrections in print anomalies such as dirty background due to environmental conditions temperature humidity media Drum Cleaning Set to produce idling of a drum before printing in order to reduce horizontal white lines This will shorten image drum life Default is Off
64. n Cover Paper Jam Top Cover 4 4 Paper Jam Duplex Unit Chapter 5 Troubleshooting Self Diagnostic Codes 5 1 Self Diagnostic Error Codes Self Diagnostic Error Codes Printer Self Diagnostic Error Codes Finisher Self Diagnostic Error Codes Other Codes 5 2 General Troubleshooting No Control Panel Display Control Panel LED is on No Control Panel Display Printer does not appear to Operate at Power On Printer Continually Displays Warming Up or Initializing Troubleshooting AC Power Supply Troubleshooting DC Power Supply Troubleshooting RAM Memory Failures Paper Size Errors 5 3 Troubleshooting Error Codes 167 169 amp 170 176 Fuser Failure 123 124 321 102 106 amp 200 202 Environmental Sensor Failure Motor Overheating Failure Engine Control Board Failure None LVPS Power Supply Failure 051 Controller Fan Failure 121 Power Supply Fan Failure 127 Fuser 128 Fuser Belt 918 Duplex 181 919 180 186 910 926 Fan Failure Duplex I nterface Failure Tray 2 3 4 Com Errors 189 Inverter Unit I nterface Failure 131 134 C M Y K LED Failure 179 Fuser Mismatch Error 360 Unsupported Duplex Unit Rom 155 Fuse Cut Error Fuser 154 Fuse Cut Error Transfer Belt 151 153 Fuse Cut Error C M Y K Drum 072 Control PCB to Engine PCB Com Failure 096 Finisher I nterface Error 097 Inverter Power Supply Failure 050 187 Control Panel Com Failure 330 917 Error in the Transfer Belt 34
65. nitial Actions from Print Quality Troubleshooting Practices Print the Color Test pages to identify the color causing the defect Print multiple pages and then measure the defect and compare it to the Repeating Defects table Below to identify the problem component Areas of the Printer that Apply to Repeating Bands Lines Marks or Spots Imaging Unit Fuser Transfer Unit Note Consult the Repeating Defect Spacing Chart below Repeating Defects Spacing Component Defect Spacing Unit to Replace Imaging Drum 94 0 94 25 mm Imaging Unit Developer Roller 49 0 49 60 mm Imaging Unit Charge Roller 37 4 44 0 mm Imaging Unit Supply Roller 55 8 57 8 mm Imaging Unit Fuser Roller 87 3 87 6 mm Fuser Transfer Roller 57 8 mm Transfer Unit Transfer Unit Belt 706 mm Transfer Unit Random Bands Lines Marks or Missing Spots There are areas of the image extremely light or are missing entirely and do not appear to be a repeating defect or in a single color Caution Leaving an Imaging Unit exposed to light for periods in excess of 10 minutes can quickly degrade its performance and result in early failure I nitial Actions Perform Initial Actions from Print Quality Troubleshooting Practices Using a flashlight carefully examine the area around the Imaging Units and the openings between the Imaging Units and LED Heads Small obstructions such as hair or fibers can create streaks When troubleshooting print a test print on at least letter
66. nt is displayed to enable you to specify a number of copies After specifying the number of copies press Enter to print all jobs with the specified number of copies Delete When you select Delete you are prompted to recheck by Yes No display and selecting Yes deletes all jobs Item Description Paper Feed Tray1 2 3 4 MP Tray Auto Tray Switch Specifies a feed tray Sets the automatic tray switch function ON or OFF Tray Sequence Down Up Paper feed tray Specifies selection order priority for automatic tray selection automatic tray switch Unit of Measure Specifies units for custom paper size Inch or mm Tray Config Sets paper configuration in paper Trays Paper Size Cassette size or Custom Media Type Plain Letterhead Transparency Bond Recycled Card Stock Rough Glossy Media weight Auto Light Heavy Ultra heavy System Adjust Item Description Printer Defaults are indicated in Blue Power Save Time Sets the period after which power save mode starts 5 min 15 min 30 min 60 min 240 min Clearable Warning When Online is selected you must manually clear the warning by pressing the Online button Change to Job if you wish the message to automatically clear when a new print job is received Online or Job Auto Continue Sets whether the printer is automatically recovered when Memory Overflow or Tray Request occurs ON or OFF Manual Timeout
67. o Take 1 Reseat the Finisher connections 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Inverter Control Board 2 Finisher Power Cord 3 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Check the following for evidence of Replace any damaged Go to Step 2 fault or damage arts Inverter Interface Cable P Inverter connections Power Cord Is there any damage 2 Check the Inverter connection Connect the Is the Inverter interface cable DOES LEES Inverter to the securely connected at both ends Finisher 3 Check all pins on the Interface Replace the Inverter Replace the l Harness for continuity Control Board If the Interface Harness Disconnect from the Engine Control error persists Board and Option connector replace the Engine Is the harness conductive Control Board Cyan Magenta Yellow Black LED Failure Error Codes that Apply 131 Yellow 132 Magenta 133 Cyan 134 Black I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 LED Head 2 LEDPWR harness 3 LED Relay Board 4 YK LED DATA harness 5 CM LED DATA harness 6 LED Relay Board 7 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No Check LED Head Exchange the 1 affect
68. oard Finisher I nterface Cable Finisher Power cord Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Check the following for evidence of Check the following for Go to Step 2 fault or damage evidence of fault or Finisher Interface Cable Power Cord damage Finisher connections Is there any Finisher Interface Cable damage Finisher connections Is there any damage 2 Check all the pins of the Finisher Go to Step 3 Replace the cable Interface Cable for continuity Is the cable conductive 3 Replace the Finisher Control Board Replace the Engine Complete Does the error persist Control Board Inverter Power Supply Failure Error Codes that Apply 097 I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply nwwp Inverter Power Supply Inverter I nterface Cable Inverter Power cord Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Check the following for evidence of Replace any damaged Go to Step 2 fault or damage parts Inverter Power Cord Inverter Power Supply Is there any damage 2 Check AC Power Go to Step 3 Advise customer Is the AC voltage available at the outlet 3 Check the Inverter connection Go to Step 4 Connect the Is the Inverter interface cable Inverter to the securely connected at both ends Fini
69. oblem Yes Complete No Go to Step 2 2 Verify the printer is operating within its environmental specifications Yes Go to Step 3 No Advise customer on the specifications 3 Inspect the Transfer Unit Has the cleaning blade flipped or failing to clean the Transfer Unit Yes Replace the Transfer Unit No Go to Step 4 4 Select the Special media setting and experiment with alternate settings such as the next heaviest or lightest paper type Does this correct the problem Yes Complete No Go to Step 5 5 Test the Fuser Print a test print and monitor the Fuser temperatures Are temperatures within specification Yes Replace Engine Control Board No Replace the Fuser I mage Not Centered or Positioned Correctly The image is not centered on the page correctly Initial Actions Perform Initial Actions from Print Quality Troubleshooting Practices Areas of the Printer that Apply to I mage Not Centered or Positioned Correctly Imaging Unit Transfer Unit Troubleshooting Steps Resolution 1 Check the user s application and driver settings to ensure the problem is with the printer and not with the settings 1 Print an internal page to verify the printer is functioning properly 2 Check the tray setup settings and ensure Custom is set to Off 3 Print from a different tray 4 Clean the Pick and Feed Rollers Is the problem with the printer Yes Go to Step 2
70. ol Board Test the Up Down Motor 1 Remove the Image Drum Units 2 Run the motor Clutch test to test the Up Down Motor Does the motor rotate Does the Up Down mechanism move smoothly Replace the Engine Control Board Go to Step 3 Check the UP Down Motor and Up Down Mechanism for Obstructions or broken gears that would prevent movement Is there damage evident Repair Replace the damaged parts Replace the Engine Control Board Top Cover Open Error Error Codes that Apply 310 I nitial Troubleshooting Actions to Take 1 Ensure that the Top Cover Latch is free of obstructions and fully closed 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Top Cover Interlock Switch 2 HVPS 3 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Check the following for evidence of fault or damage Top Cover latch right side Top Cover Interlock Actuator Is there any damage or misalignment Replace any damaged parts Go to Step 2 Test the Top Cover Interlock Switch Run the Scan Switch test to test the Switch Does the switch function correctly Replace the Engine Control Board Go to Step 3 Replace the Top Cover Interlock Switch Does the error persist Go to step 4 Complete Check the switch voltage on the HVPS Is there 5 V across the c
71. onnector Go to Step 5 Replace the HVPS Check all pins on the HVOLT Harness for continuity 1 Disconnect the ribbon cable 2 Check continuity of the ribbon cable Replace the Engine Control Board Replace the Ribbon cable Replace the HVPS Fuser Unit Detected as Missing Error Codes that Apply 320 I nitial Troubleshooting Actions to Take 1 Ensure that the Fuser Latch is free of obstructions and fully engaged 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Fuser 2 Fuser Release Sensor 3 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Check the following for evidence of Replace any Replace the Fuser If fault or damage damaged parts and the error persists Go to Fuser then cycle printer Step 2 Fuser Connector power Fuser Release Sensor Is there any damage 2 Test the Fuser Release Sensor Replace the Engine Replace the sensor If Run the Scan Switch test to test Control Board the error persists go to the sensor Step 3 Does the sensor function correctly 3 Check for 5 V to the sensor Replace the sensor Is there 5 V harness I D Unit Life Error Error Codes that Apply 350 Yellow 351 Magenta 352 Cyan I nitial Troubleshooting Actions to Take 1 Print a Configuration Page to verify remaining life 2 Cycle the printer s power 3 If th
72. ooting Procedure Steps Action Taken Yes No 1 Test the Fuser fuse Replace the Engine Go to Step 2 Is the Fuse Cut Control Board 2 Replace the Fuser Cycle the power Go to Step 3 Complete Does the error persist 3 Check all pins of the harness between Replace Engine Replace the Harness the Fuser and Engine Control Board Control Board Fuse Cut Error Transfer Belt Unit Error Codes that Apply 154 I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Transfer Unit 2 HVPS Cover 3 HVPS 4 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Test the condition of the fuse Replace the Engine Go to Step 2 Is the Fuse cut Control Board 2 Check the connections between HVPS Install a new Clean or align contacts HVPS Cover and Transfer Unit Transfer Unit and as needed If the Are the contacts clean and intact verify the fuse blows error persists go to Step 3 3 Does the error persist Replace in the Complete following order HVPS Cover HVPS Fuse Cut Error C M Y KI maging Drum Unit Error Codes that Apply 150 Yellow 151 Magenta 152 Cyan 153 Black I nitial Troubleshooting Actions to Take 1 Reseat the indicated I maging Unit 2 Cycle the printer s power 3 If the problem persists follow the procedure below Part
73. or 10 seconds DUP MOTOR Runs the Duplex Motor for 10 seconds High Capacity Paper Feeder Tests Item Tested Remark TRAY5 GEARED MOTOR Runs the Tray 5 geared motor for 10 seconds TRAY4 GEARED MOTOR Runs the Tray 4 geared motor for 10 seconds TRAY3 GEARED MOTOR Runs the Tray 3 geared motor for 10 seconds TRAY2 GEARED MOTOR Runs the Tray 2 geared motor for 10 seconds TRAYS ROLLER CLUTCH Runs the Tray 5 roller clutch for 10 seconds TRAY4 ROLLER CLUTCH Runs the Tray 4 roller clutch for 10 seconds TRAY3 ROLLER CLUTCH Runs the Tray 3 roller clutch for 10 seconds TRAY2 ROLLER CLUTCH Runs the Tray 2 roller clutch for 10 seconds TRAYS FEED MOTOR Runs the Tray 5 feed motor for 10 seconds TRAY4 FEED MOTOR Runs the Tray 4 feed motor for 10 seconds TRAY3 FEED MOTOR Runs the Tray 3 feed motor for 10 seconds TRAY2 FEED MOTOR Runs the Tray 2 feed motor for 10 seconds TRAYS MOTOR Runs the Tray 5 motor for 10 seconds TRAY4 MOTOR Runs the Tray 4 motor for 10 seconds TRAY3 MOTOR Runs the Tray 3 motor for 10 seconds TRAY2 MOTOR Runs the Tray 2 motor for 10 seconds Fan Tests Item Tested Remark FAN ID Runs black image drum Fan for 10 seconds FAN BELT Runs the Transfer Belt Fan for 10 Seconds FAN FUSER Runs the Fuser Fan for 10 Seconds FAN PU BOARD Runs the PU Board Fan for 10 Seconds FAN POWER Runs the Power Supply Fan for 10 Seconds Inverter Tests Item Tested Remark INV REGIST CLUTCH Inverter Registration Clutch ON OFF for 10 seconds INV PRESSURE SOLENOID In
74. or Runs Magenta image drum motor for 10 seconds Y ID Motor Runs Yellow image drum motor for 10 seconds ID UP DOWN Runs Image Drum Up Down Motor for 10 Seconds DISPOSAL TONER TUBE Runs Disposal Toner Tube for 10 Seconds TONER SUPPLY MC Runs the Magenta Cyan Toner Supply Motor TONER SUPPLY C Runs the Cyan Toner Supply Motor TONER SUPPLY M Runs the Magenta Toner Supply Motor TONER SUPPLY KY Runs the Black Yellow Toner Supply Motor TONER SUPPLY Y Runs the Yellow Toner Supply Motor TONER SUPPLY K Runs the Black Toner Supply Motor Printer Paper Feed Tests Item Tested Remark TRAY1 GEARED MOTOR Runs the Tray 1 geared motor for 10 seconds TRAY1 MOTOR Runs the Tray 1 motor for 10 seconds M ID Motor Runs Magenta image drum motor for 10 seconds JOB OFFSET Runs the job offset mechanism for 10 seconds REGISTRATION SHUTTER Activates the Regis solenoid ON OFF for 10 seconds FACEDOWN SOLENOID Face Down solenoid ON OFF for 10 seconds EXIT SOLENOID Exit solenoid ON OFF for 10 seconds MPT LIFT UP Runs the MPT tray lift up motor MPT MOTOR Runs the MPT tray paper feed motor REGIST CLUTCH Runs the registration clutch for 10 seconds REGIST MOTOR Runs the registration motor for 10 seconds FUSER RLS Rotates the fuser rollers in steps FUSER MOTOR REVERSE Runs the fuser motor in reverse for 10 seconds FUSER MOTOR Runs the fuser motor for 10 seconds BELT MOTOR Runs the transfer belt motor for 10 seconds Duplex Tests Item Tested Remark DUP FAN Runs the Duplex Fan f
75. or clock H L Clock PI14 Staple H Home home position position L Not in Sensor the home position Lower stack H Lower tray position Sensor L Not in the lower position Stack tray H Paper paper present Sensor L Paper Absent Entrance H ON Sensor L OFF Lower H ON Sensor L OFF Location 2 Sensor Display Tested Condition Front door H OPEN Sensor L CLOSE PI22 Processing H Paper tray present Sensor PI6 L Paper Absent Bookbinding H Home home position position L Not in Sensor home position Belt home H Home position position outlet L Not in Sensor the home position Self prime H Start Sensor staple PI21 detection L Staple Absent Stapler H Home slide position home L Not in position the home Sensor position Upper stack H Upper tray position Sensor L Not in the upper position Punch H connect connected signal L unconnected Outlet H ON Sensor L OFF Inverter H ON connected L OFF Sensor Location 3 Sensor Display Tested Condition Front door H OPEN SW L CLOSE MS2 Entrance H Paper Sensor present PI1 L Paper absent Bookbinding H Home roller home position position L Not in home position Feed roller H Home home position position L Not in Sensor the home position Staple H Staple Sensor absent PI20 L Staple present Stapler H connect connected signal L unconnected Inter level H stack detected Tray L not Sensor detected PU Invert
76. p Clutch Test under the Diagnostics menu in service mode can be an important tool in assisting in the diagnosis of service related issues in the ES3640 CX3641 MFP The test gives you the ability to test the operation of all of the motors clutches and solenoids in the Printer Large Capacity Feeder and Duplexer that are indicated below For additional information see Component Disassembly Guide TONER SUPPLY MC TONER SUPPLY KY ID MOTOR C ID MOTOR Y ID MOTOR M ID MOTORIK FAN PU BOARD JOB OFFSET FAN FUSER FACE DOWN SOLENOID BELT MOTOR FUSER MOTOR REGISTRATION SHUTTER EXIT SOLENOID DUP MOTOR 1 REGIST CLUTCH REGIST MOTOR DUP MOTOR 2 TRAY2 ROLLER CLUTCH TRAY2 FEED MOTOR FAN POWER TRAY1 MOTOR MPT MOTOR TRAY1 GEARED MOTOR TRAY2 MOTOR TRAY2 GEARED MOTOR Using the Motor amp Clutch Test Enter Service Mode by holding down the menu up menu down and help buttons at the same time while powering up the machine This may take up to 60 seconds From Diagnostic Mode Down arrow to Motor amp Clutch Test and press Enter From this menu pressing the Down Arrow Key will scroll through the following table of tests Simply select Enter to execute and Cancel to terminate the selected test Image Drum Toner Waste Toner Tests Item Tested Remark K ID Motor Runs black image drum motor for 10 seconds C ID Motor Runs Cyan image drum motor for 10 seconds M ID Mot
77. plete No Go to Step 2 2 Process Direction Remove the Imaging Units and Transfer Unit Inspect the Color Registration Sensors for dirt debris or toner build up Are the sensors clean Yes Go to Step 3 No Clean the sensors 3 Check the Color Registration Shutter Run the Service Diagnostics Registration Shutter test Is the shutter functioning correctly Yes Go to Step 4 No Replace the solenoid and wiring harness 4 Inspect the Transfer Unit for tears or damage on the edges of the belt Is the belt damaged 5 Check the Imaging Unit drive gears for missing or worn gear teeth Run the Service Diagnostics Imaging Unit Motors tests to visually inspect the gears Are the gears working correctly 6 Replace the Registration Sensor Board Did this fix the problem Yes Replace Transfer Unit No Go to Step 5 Yes Go to Step 6 No Replace the Imaging Unit Drive Gear Yes Complete No Go to Step 8 7 Replace the Engine Control Board EEPROM Did this fix the problem Yes Complete No Replace the Engine Control Board 8 Scan Direction Use the configuration page to identify the problem color Remove the Imaging Unit of the suspect color Inspect the grounding shaft Has the shaft shifted Yes Replace the Imaging Unit No Go to Step 9 9 Check the Imaging Unit guides for debris or damage Are the guides damaged or obstructed Yes Clean the guides on the chas
78. problem Yes Replace the Imaging Unit No Go to Step 2 Yes Complete No Go to Step 3 3 Check the media settings Is the setting correct for the media loaded in the tray Yes Go to Step 4 No Advise the customer of the correct media settings 4 Try setting the Control Panel media type to the next lightest type of paper than that loaded in the tray Did this correct the problem Yes Advise customer of the appropriate media type selection No Go to Step 5 5 Remove the Fuser covers and inspect the thermistor for debris between it and the rollers Is there any debris build up Yes Replace the Fuser No Go to Step 6 6 Print a test print and monitor the Fuser temperature with Service Diagnostics Is the temperature within its optimal range Yes Replace the Fuser No Replace the Engine Control Board I ncomplete Fusing or Cold Offset The Fuser temperature is set too low for the media loaded in the tray causing improper fusing resulting in the toner rubbing off easily Initial Actions Perform Initial Actions from Print Quality Troubleshooting Practices Verify the correct media type is set at the printer s Control Panel Areas of the Printer that Apply to I ncomplete Fusing or Cold Offset Fuser Media Thickness Sensor Troubleshooting Steps Resolution 1 Remove the Fuser covers and inspect for debris between the rollers Is there dirt or debris w
79. rapped around or on the Fuser rollers Yes Replace the Fuser No Go to Step 2 2 Set the media type to the next heaviest setting than the type loaded Did this correct the problem Yes Advise customer on appropriate media type selection No Go to Step 3 3 Print a test print and monitor the Fuser temperature with Service Diagnostics Is the temperature within its optimal range Yes Replace the Fuser No Replace in this order Engine Control Board LVPS Mis Registration Color Layers Not Correctly Registered The image appears blurred and the primary colors are not aligning correctly into one image For a page oriented Long Edge Feed the following applies If the colors are shifted from left to right this is mis registration in the process direction If the colors are shifted from top to bottom this is mis registration in the scan direction Initial Actions Perform Initial Actions from Print Quality Troubleshooting Practices If the mis registration is in the horizontal direction adjustment perform the color registration If the mis registration is in the vertical direction clean the Sensor Areas of the Printer that Apply to Mis Registration Imaging Unit LED Heads Color Registration Sensors Transfer Unit HVPS Image Processor Board Engine Control Board Troubleshooting Steps Resolution 1 Cycle power to the printer Did this correct the problem Yes Com
80. rds and raise it x oO a a xo oO i gt c oO gt o E oO tc MI AI I n a similar manner check for and clear any jammed paper in the rear cover ANS IN s VAA v pe a gt o v a 42 o m z E 7 E 42 J fe amp a CJ a Sy TA MI P LM 3 4 d AN yy NW Raise the front cover of the duplex unit Push the duplex unit back into position Chapter 5 Troubleshooting Self Diagnostic Codes 5 1 Self Diagnostic Error Codes Printer Cause Description Remedy CPU Exception 001 ASP PCB Key Chip Error 002 Unauthorized HDD Copy 003 Unauthorized Software Configuration 004 EEPROM Missing Power Off On Replace the CU PCB must move EEPROM to new board 002 to 007 CPU Exception 001 Unmatched printer data amp printer firmware 002 Damaged EEPROM data 003 Defective ROM DIMM or RAM DIMM 004 Defective CPU ASIC 005 Defective CPU ASIC Power Off On Replace the CU PCB must move EEPROM to new board Replace the ROM RAM DIMM Replace EEPROM Re initialize network setup 020 or 024 CU Font ROM Hash Error Re mount Slot A Rom DIMM Replace Slot A Rom DIMM Replace the CU PCB 025 CU Font ROM Hash Error Re mount Slot B Rom DIMM Replace Slot B Rom DIMM Replace Fiery PCB must move EEPROM to new board 030 CU Resident RAM Check Error
81. ready been installed on your computer system If you don t see these screens after connecting the densitometer continue on to the next page Invoking Command WorkStation 4 Leave the densitometer plugged in The ES 1000 Gretagmacbeth eye one ProColor Densitometer requires an open USB port on the host system Connect the supplied USB cable to the host system and the Color Densitometer Windows should report a New Hardware Found message Windows will ask if it can connect to the internet to search for a driver select No not at this time Found New Hardware Wizard Welcome to the Found New Hardware Wizard The weald haips pou ingal settware for eye one if your hardware came with an installation CD or floppy disk insert it now What do pou wark the wizard lo do Iratal the soltware automaticaly Recommended Iratal hom a fist or specilic location advanced Click Nest to continu Ba Ne Carel Click the Next button Windows will start searching for a suitable driver and should find a suitable drivers within the XP driver database and come back with a screen showing a successful install Click the Finish key to complete the installation Found New Hardware Wizard Completing the Found New Hardware Wizard The weard hes finshed iralalihg the software for menne Click Finish ta close the wizard Leave the color densitometer plugged in Once installation is complete r
82. replace the LVPS 2 Check the LVPS output voltages at the Replace the Engine Replace the LVPS Or POWER harness Controller Fan Failure Error Codes that Apply 051 I nitial Troubleshooting Actions to Take 1 Cycle the Printers Power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1l Fiery Control Board Fan Troubleshooting Procedure Steps Action Taken Yes No 1 Test the cooling fan for proper Replace the Engine Go to Step 2 operation and adequate airflow Control Board Run the Motor Clutch Fan test Does the fan operate correctly 2 i E Replace the Fan Replace the Fiery present Control Board Power Supply Fan Failure Error Codes that Apply 121 I nitial Troubleshooting Actions to Take 1 Clear any obstructions from the LVPS Fan vent 2 Cycle the printer s power 3 If the problem persists follow the procedure below Parts of the Printer that Apply 1 LVPS Fan 2 LVPS 3 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No Test the LVPS Fan Replace the Engine Go to Step 2 1 Run the Motor Clutch Test FAN POWER Control Board Does the Fan operate correctly Check the LVPS Fan connection Go to Step 3 Reconnect the 2 Is the fan securely connected Fan Verify 24 volts is available to the 3 Fan Disconnect the Fan and test at Replace the LVPS Fan Replace the LVPS connector Is ther
83. rison Pases z Print Method EFI Spectrometer ES 1000 Comparison Pages ETA th 6 View Measurements ioptional vessuremerts Tabl be View Resiore Device Saye to File Apply Done Specify the setting the 21 Sorted Patches and click the Measure button Measurement Options X Paper Size Letteriaa Y Measure Cancel The following dialog box is shown Gi Please place ES 1000 in its calibration cradle and click OK Place densitometer in its calibration cradle as shown below and click the OK button If densitometer is correctly recognized and calibrated the following dialog is shown EFI Spectrometer Measurements It is recommended that you place about 5 sheets of white paper under the printed Calibration Page to prevent any color bleed through from the work surface Place the slide guide on the strip as shown below and follow the procedure shown on the dialog box on the computer monitor The color densitometer must start within the grey box at the left of each column e Before moving the densitometer you must hold the button on the densitometer until the computer gives you an audible beep e Speed must be constant Moving the color densitometer across down the page too quickly or at a varying speed rate will result in a message of Bad Reading e Move the densitometer all the way across the page until the densitometer is in the white area at the end of
84. s and guides replace as necessary e Remove and clean all paper trays e Clean the Color Registration and Automatic Density Control Sensors e Check cleanliness of interior and exterior including fans clean as necessary e Check the print engine and Fiery Controller firmware version located on the first page of the configuration sheet Update as necessary e Print a PS test page and Demo page diagnose and repair any problems as indicated e Perform the Printer calibrations in Chapter 2 e Review proper printer operation using a customer file if possible Check with the customer regarding any special applications they may be running e Review with the customer all work that was performed and discuss proper printer care and the importance of properly using the shut down sequence to prevent Hard Drive issues 1 2 Cleaning the Printer Perform the following general cleaning steps as indicated by the printer s operating environment Caution Never apply alcohol or other chemicals to any parts in the printer Never use a damp cloth to clean up toner If you remove the Image Drum Units place them in a light protective bags or similar means to protect the drums as exposure to light can quickly degrade performance and result in early failure Record number of sheets printed on a service log left with the printer Print several sheets of paper to check for problems or defects Turn off the printer Clean all fans to remove exc
85. s of the Printer that Apply 1 C M Y K Imaging Unit 2 Imaging Unit Sensor Board 3 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Check the affected Imaging Drum Unit Replace the damaged Go to Step 2 contacts for evidence of fault or parts damage Is there any damage debris or corrosion 2 Test the Imaging Unit fuse Replace the Engine Go to Step 3 Is the Fuse Cut Control Board 3 Replace the affected Imaging Drum Replace the ID Complete Unit Sensor Board Does the error persist Controller to Engine Board Communication Failure Error Codes that Apply 072 Initial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Fiery Control PCB 2 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Cycle power to the printer Go to Step 2 Complete Does the error persist 2 Reseat the Fiery Control Board to the Replace the Engine Go to Step 3 Engine Board Control Board Does the error persist 3 Does the error persist Replace the Fiery Complete Control Board Finisher I nterface Error Error Codes that Apply 096 I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply RUNE Finisher Control B
86. sage Report Statistics Report Error Log ID Check Pattern ONLINE CANCEL ONLINE CANCEL tern test page include of feed parallel with paper Banding in Scan Direction across the page perpendicular to paper travel Uneven Density Voids Repeating Defects Mis registration Note Consult the Repeating Defect Spacing Chart below Repeating Defects Spacing Component Imaging Drum Developer Roller Charge Roller Supply Roller Fuser Belt Heat Roller Transfer Unit Belt Defect Spacing Replace 94 mm in Imaging Unit 49 mm in Imaging Unit 37 4 mm in Imaging Unit 102 mm in Imaging Unit 124 mm Fuser 87 3 mm in Fuser 706 mm Transfer Unit Generating and Analyzing Service Test Prints Generating and Analyzing 100 Solid Fill Test Pages These prints consist of 100 solid fill in CMYK Each color can be selected individually or in combinations Enter Service Mode by holding down the menu up menu down and help buttons at the same time while powering up the printer unit This may take up to 60 seconds The System Maintenance Menu will appear Down Arrow to Diagnostic Mode and press Enter Down arrow to Test Print and Select Enter Print Execute will appear Down arrow to Output Bin READY SHUT DOWN sj 1 Back nter ONLINE CANCEL Test Print 3 ATTENTION Print Execute READY SHUT DOWN sl Back nter ONLINE CANCEL Output Bin 3 ATTENTION Face Down READY SHUT DO
87. sher 4 Replace the Inverter Power Supply Replace the Inverter Complete Does the error persist Control Board Control Panel Communication Failure Error Codes that Apply 050 and 187 I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Control Panel 2 Control Panel I nterface Cable 3 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Check the Control Panel connection Go to Step 2 Connect the Control Is the Control Panel Harness Panel harness connected to the Engine Control Board 2 Check all pins on the Control Panel Replace the Engine Replace the harness Harness for continuity Control Board Disconnect the harness from the If the error persists Engine Control Board and Control replace the Control Panel connectors Panel Is the harness conductive I nitial Troubleshooting Actions to Take 1 2 Error in the Transfer Belt Error Codes that Apply 330 and 917 Cycle the printer s power Parts of the Printer that Apply RUNIE Transfer Unit Transfer Unit Motor Belt Rotation Sensor Engine Control Board Troubleshooting Procedure If the problem persists follow the procedure below Steps Action Taken Yes No 1 Test the Belt Rotation Sensor Go to Step 2 Replace the Run the Switch Scan test and test Sensor If
88. single color Yes replace the Imaging Unit No Go to Step 3 Yes Go to Step 4 No Go to Step 6 4 Is there debris or contamination on the LED Head Yes Clean them with a dry lint free cloth No Go to Step 5 5 Swap the LED Head of the problem color with any other LED Head Print a Solid Fill Test Pattern Has the problem moved with the LED Head Yes Replace the defective LED Head No Go to Step 6 6 Swap the Imaging Unit of the problem color with any other Imaging Unit NOTE Remove the keys before swapping Print a Solid Fill Test Pattern to check for defects Has the problem color moved with the Imaging Unit Yes Replace the Imaging Unit No Go to Step 7 7 Check for toner contamination on the high voltage contacts Remove the Imaging Units and the Transfer Unit and Is there contamination on the contacts Yes Clean the contacts No Go to Step 8 8 Are the wiring harnesses on the LED heads undamaged properly routed and seated Yes Go to Step 9 No reseat the wiring harness 9 Inspect the high voltage wiring harness Yes reseat the wiring harness No Replace in the following order Transfer Unit LVPS Imaging Unit Sensor Board HVPS Engine Control PCB Repeating Bands Lines Marks or Spots This is usually caused by a damaged roller In some instances the spots may be dark instead of white and are repeated I nitial Actions Perform I
89. sion current Replace the Engine Control Board Replace the indicated Unit Toner Sensor Detection Error Error Codes that Apply 160 Yellow 161 Magenta 162 Cyan 163 Black I nitial Troubleshooting Actions to Take 1 Cycle the printer s power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Toner Cartridge 2 Image Drum Unit 3 Toner Motor 4 Imaging Drum Unit Sensor Board 5 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No Check the following for evidence of 1 fault or damage Replace any damaged Go to Step 2 Toner Cartridge parts Imaging Unit Agitator Bar Low Toner Sensors Is there any damage debris or blockage 2 Test the affected Toner Motor CETTE Replace the motor If 1 Remove the Toner Cartridge QTO STEP dh the error persists 2 Run the motor Clutch test to replace the Motor test the Toner Supply Motor test Driver Board Does the motor rotate Does the plunger that engages the 3 Agitation Bar move in and out while Go to Step 4 Replace the Toner the Toner Motor rotates Supply Camshafts Test the affected Low Toner Sensor 1 Remove the CM or YK Imaging Replace the Engine Replace the 4 Units Control Board Imaging Unit 2 Run the Scan switch test to test Sensor Board the Toner Cart Sensor Does the sensor function correctly MT Home Position Detection Error Error Codes that Apply 125 I nitia
90. sis or Replace the damaged assembly No Go to Step 10 10 Check the Color Registration Sensors for dirt or debris Be sure to check in and around the registration shutter Yes Clean the sensor No Go to Step 11 11 Check the Color Registration Shutter Run the Service Diagnostics Registration Shutter test Is the shutter functioning correctly Yes Go to Step 12 No Replace the solenoid and wiring harness 12 Are the LED Head ribbon cables undamaged properly routed and seated Yes Go to Step 13 No Reseat correctly route or replace the wiring harness 13 Swap the LED Head of the problem color with any other LED Head Print a Supplies page Has the problem moved with the LED Head Yes Replace the defective LED Head No Go to Step14 14 Replace the Registration Sensor Board Did this fix the problem Yes Complete No Go to Stepi5 15 Replace the Engine Control Board EEPROM Did this fix the problem Yes Complete No Replace the Engine Control Board Toner on Back of Print There is toner on the back of the printed sheet of paper I nitial Actions Perform Initial Actions from Print Quality Troubleshooting Practices Areas of the Printer that Apply to Toner on Back of Print Imaging Unit Transfer Unit Troubleshooting Steps Resolution 1 Check and clean the Exit Rollers and paper path for toner or debris Does this correct the pr
91. t ist Feed Sens 1st Paper Size 3 Switch Cover Open 2nd Switch 2nd Feed Sensor 2nd Paper Size 3 Switch Cover Open 3 Switch 3rd Feed Sensor 3rd Paper Size 3 Switch Cover Open 4th Switch 4th Feed Sensor 4th Paper Size 3 Switch Dup Front Sensor H Open L Close H Open L Close Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L Port Level H L MPT Home Position 1st Paper Size 4 Switch 2nd Paper Size 4 Switch 3rd Paper Size 4 Switch 4th Paper Size 4 Switch H Open L Close Port Level H L Port Level H L Port Level H L Port Level H L Switch Scan Test Finisher Inverter Display Detail on Printer LCD FIN S01 S02 S03 S04 FIN S05 S06 S07 S08 FIN S09 S10 Sii S12 FIN S13 S14 S15 S16 FIN S17 S18 S19 S20 FIN S21 S22 S23 S24 FIN S25 S26 S27 S28 FIN S29 S30 S31 S32 INV IN OUT EXIT COV INV REMAIN JOINT Location 1 Sensor Display Tested Condition Upper H OPEN Cover L CLOSE Sensor PI23 Bookbinding H Paper position present Sensor PI10 L Paper absent Bookbinding H Paper tray paper present Sensor L Paper PI13 absent Rear H Home matching position home L Not in position the home Sensor position Staple fold mot
92. t No Go to Step 4 4 Clean the Fuser where paper enters Did this fix the problem Yes Complete No Go to Step 5 5 Verify the ribbon cables and wiring harnesses on the LED Heads are seated connected and routed properly Yes Go to Step 6 No Reseat re route any damaged wiring harnesses 6 Print a test print Did the test pattern print correctly Yes Replace the Fiery Control Board No Replace Engine Control Board Chapter 4 Troubleshooting Paper Jams 4 1 Open Cover Paper Jam Tray X Side Cover 4 2 Open Cover Paper Jam Side Cover 4 3 Open Cover Paper Jam Top Cover 4 4 Paper Jam Duplex Unit 4 1 Open Cover Paper Jam Tray X Side Cover Squeeze the catch on tray X side cover 1 and open the cover Holding it by the tab 2 turn the paper guide outward Carefully remove the jammed paper 3 i S m BW d CE Sl A Li S SEES Return the paper guide back into it eg position and close the cover h AAP X e j A r E b ese x qa ESSA se A 7 Wu J ICT RD BS m u Re Ln hee ZG 4 2 Open Cover Paper Jam Side Cover If the MP tray is open close it so that the side cover 1 is visible Pull the release lever 2 and open the side cover Carefully remove the jammed paper d oO gt o Q oO v oO lt 42 oO v 2 UO 4 3 Open Cover Paper Jam Top Cover Squeeze the top cover h
93. ted The Communication between a scanner and a printer is disrupted I F Error between modules Incorrect input value I F Error between modules Incorrect output value Failure in resource acquisition Failure in memory allocation Remedy Re image Hard Drive with the latest version Step 1 Check all cable connections between Scanner amp Printer Step 2 Replace cables between Scanner amp Printer Step 3 Re image Hard Drive Step 4 Replace Scanner Step 5 Replace BY3 PCB and or Hard Drive Re image Hard Drive with the latest version 5 2 General Troubleshooting No Control Panel Display Troubleshooting Procedure I nitial Actions 1 Remove and reseat the Fiery Control Board 2 Print an engine test print 3 Replace the Fiery Control Board 4 See DC Power Supply Troubleshooting Control Panel LED is on No Control Panel Display Troubleshooting Procedure Initial Actions 1 Remove and reseat the Fiery Control Board 2 Replace the Control Panel 3 Replace the Fiery Control Board 4 Replace the Control Panel harness Printer does not Appear to Operate at Power On Troubleshooting Procedure I nitial Actions 1 Check the wall outlet for available AC voltage 2 Cycle printer power 3 Check the Fiery Control Board LED s for a fault indication 4 Systematically remove all printer options to isolate a possible problem component Printer Continually Displays Warming Up or Initializing
94. ther to Show Hide the display of the Functions Configuration Print Page Count or Total Page 4 Diagnostic Mode Used to perform diagnostic tests such as Motor amp Clutch and Switch Scan to assist in troubleshooting motor clutch sensor and switch operation 2 3 Service Diagnostics Controls Use the Control Panel buttons to interact with Service Diagnostics tests and utilities READY go amp Jack nter ONLINE CANCEL gt ATTENTION Button Function Back Returns to the prior higher level menu structure if available If help text is displayed pressing Back restores the current menu item Cancel Terminates the current test or cancels current Help display Help Provides help information if available Pressing Help again restores the current menu item and removes the help text Up Arrow Scrolls up one menu item within a menu list Used to increment data in Down Arrow Enter tests requiring user input Scrolls down one menu item within a menu list Used to decrement data in tests requiring user input Enters the highlighted menu Executes the current test item Used to select a data value entered by the user Note The best method of exiting Service Diagnostics is to cycle printer power This insures all printer components are reset Also an occasional paper jam is normal on the first print if clutch or solenoid tests were run 2 4 Accessing the Motor amp Clutch Test The Motor am
95. tigate software applications and environmental conditions The printers use separate Imaging Units to develop a latent image for each color where the colors are combined on the Transfer Unit to form the final image In most cases print quality defects are the result of one particular component in the print engine See the Repeating Defects chart When a single component of the Imaging Unit is causing a print quality defect replace the Imaging Unit When analyzing a print quality defect first determine if the defect occurs in all colors or only one color and if it is repeating or random Continuous defects in the process direction such as voids and lines are the most difficult to diagnose Inspect the visible surfaces of all rollers for obvious defects If no defects are observed replace the Imaging Units Transfer Unit and Fuser one at a time until the defect is eliminated Defects Associated with Specific Printer Components Some print quality problems can be associated with specific assemblies the most common problems and the associated assemblies are listed below Also refer to the printer s Troubleshooting Print Quality Problems pages or a specific print quality troubleshooting procedure for more information I maging Unit e Streaks in Process Direction in the direction of feed parallel with paper travel Banding in Scan Direction across the page perpendicular to paper travel Uneven Density Voids Repeating Defects Mis r
96. tin Yes No removes previous Calibration Affects all Contin Yes No removes previous Calibration Copier Screen Affects all Contin Yes No removes previous Calibration Print Statistics Enter Password Default password is 0000 Statistics Menu Item Description Statistics Menu Enter Password 0000 Enable Disable Turns On or Off the Print Statistics Menu MFP To access select Setup from the scanner control panel Select Report Select Print from MFP Statistics Report Service Modes amp Adjustments 2 2 Accessing Service Mode Enter Service Mode by holding down the menu up menu down and help buttons at the same time while powering up the machine This may take up to 60 seconds The System Maintenance Menu will appear READY SHUT DOWN Back 7 r ONLINE CANCEL ATTENTION e Service Mode Menus There are 4 menus under system maintenance described as follows 1 OKI USER Used to set operating environment by country location Should always be set to ODA 2 Maintenance Print Menu This switches whether to Show Hide the Print Information ID Check Pattern and Engine Status of the Function Menu If this item is disabled the Print Information ID Check Pattern and Engine Status of the Function Menu is never displayed The printer is restarted after the settings are modified and exiting from the menu 3 Print Page Count This sets whe
97. tion Belt Check Belt Home Position Sensor Check Slide Motor Check Home position Sensor Staple Motor Error Batch Processing Motor Error Stapler Unit Feed Motor Error Check Paddle Movement Check Paddle Home Position Sensor Check Swing Guide Movement Check Swing Guide Home Position Sensor Paddle Motor Error Folding Sensor Error See Finisher Service Manual Check All Connections Check Replace Interface Cable Replace Finisher Control PCB Replace Engine PCB Backup RAM Data Error 096 10 Punch Horizontal Sensor Error Check Replace Sensor 096 11 Punch Debris Sensor Error Check Replace Sensor 096 0A B betuMeres Check Replace Punch Motor Home position Sensor ie ORON a Check Replace Punch Motor 096 0B Punch Feed Motor Error Check Replace Punch Feed Motor Punch Interface Error Punch Power Failure Error Inverter Power Supply Error 24V not detected Interface Error Home Position Sensor Check Connections 24V missing from Finisher Controller Replace Finisher Controller Replace Punch Controller Check Re install all finisher connectors Replace inverter Power supply Replace Finisher Controller Check All Connections Check Replace Interface Cable Replace Finisher Control PCB Replace Engine PCB Self Diagnostic Error Codes Other Codes Code 0101 to 0104 0201 to 0223 0301 to 0304 Cause Description The data stored in HDD may be corrup
98. to Select v Sample mage Page LUser dewrioaded CALID PS in Hold Queue Use Output Profie Fiery 364045 1 2x6 Dot x27 111904 Cancel The following dialog is shown when the print job has been successfully submitted Information X The print job has been submitted You ll get the following print out E4 Comparison Page RGB using Color Rendoring Dictionary Server Curae idis Prater ciate GA Dinga ventis Fay A DEAD FT MICA Cal erations f hend EFI Cpecborieter ES 020 fy vp aa i opo dit 2 wt tee Cabir AGA Saura Pitio Prien Wh Heating Site Qiii enm ANN fe parabon Cuni Press CMYK using Simulation CH Sierallalion Proite i 9 205 Metiens TORT Prose VAM Lote cuy VAD Dotas Gimin Dant A Pra Ley TERT User nmm You can confirm the difference between before and after calibration The differences may be subtle and not easily detected but the printer is now calibrated Notes The Color Wise Pro Tools menu bar will look different depending on which Fiery print server is connected as well as what if any optional software programs may have been installed Examples C9800 without the GA package this is the basic installation ColorWise Pro Tools Fie Tools Help group _3640A5 Fal ve Calibrator Color Editor Profle Manager Color Setup C9800 with the GA package this menu bar includes Spot On which is a tool included in the GA packa
99. toner contamination on the high voltage contacts Are the contacts contaminated Yes Clean the contacts No Go to Step 3 3 Are the LED Heads dirty Clean the heads with a clean lint free cloth Did this correct the problem Yes Complete No Go to Step 4 4 Are the wiring harnesses on the LED Heads undamaged properly routed and seated Yes Repair Replace Harnesses No Go to Step 5 5 Inspect the high voltage wiring harness Reseat the wiring Harness Did this correct the problem Yes Complete No Replace in the following order Transfer Unit LVPS Imaging Unit Sensor Board HVPS Engine Control PCB Light Print in Only One Color Only one color yellow magenta cyan or black is too light on the printed image I nitial Actions to Perform Perform Initial Actions from Print Quality Troubleshooting Practices Verify that color calibration has been performed prior to using this troubleshooting procedure Check that the Toner Cartridge pull strip is completely removed from the affected color Areas of the Printer that Apply to Light Print in Only One Color Imaging Unit LED Head Engine Control Board Toner Supply Troubleshooting Steps Resolution 1 Verify all packaging material has been removed form the toner cartridges Yes Go to Step 2 No Remove packing material 2 Print the 100 Solid Fill test print Can the problem be isolated to one primary color
100. un the Motor Clutch Fan tests amk Do the fans operate correctly 2 Test the Imaging Unit Motors Run the Service Diagnostics Imaging Replace the Motor Replace the Unit Motor tests Driver Board defective motor Do the motors operate correctly Does this resolve the issue c let Replace the Engine 3 ompiere Board Engine Control Board Failure Error Codes that Apply 102 to 106 and 200 to 202 Initial Troubleshooting Actions to Take 1 Cycle the Printers Power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 Engine Control Board EEPROM 2 Engine Control Board Troubleshooting Procedure Does the error still appear 3 Replace the EEPROM Complete Steps Action Taken Yes No 1 Cycle power to the printer Go to Step 2 Complete Does the error still appear 2 Perform a Factory Default Reset Go to Step 3 Complete Replace the Engine Board LVPS Power Supply Failure Error Codes that Apply N A Initial Troubleshooting Actions to Take 1 Cycle the Printers Power 2 If the problem persists follow the procedure below Parts of the Printer that Apply 1 LVPS Troubleshooting Procedure POWER connector on the Engine Control Board Controller Board Steps Action Taken Yes No Visually inspect the LVPS for damage Clean the LVPS if dirty Go to Step 2 1 or excessive dust If damaged Es Is the LVPS damaged or dirty
101. verter Pressure solenoid ON OFF for 10 seconds INV SEPARATER Inverter Separator Clutch ON OFF for 10 seconds INV MOTOR B Runs the Inverter Motor B for 10 Seconds INV MOTOR A Runs the Inverter Motor A for 10 Seconds 2 5 Accessing the Switch Scan Test The Switch Scan Test under the Diagnostics menu in service mode can be an important tool in assisting in the diagnosis of service related issues in the ES3640 CX3641 MFP The test gives you the ability to test the operation of all of the sensors and switches in the Printer Large Capacity Feeder Duplexer and finisher that are indicated below For additional information see Electronic Components and Functions in this manual No5 1 Stacker Ful FD SNS No10 4 TAG C No10 3 TAG M N210 2 TAG Y No10 1TAG K r f r f Jj f No4 3CoverFacsUp Li i No4 2 Cover Left Upper 8 4 Modia Weight SNS amp 1 Hum SNS 8 2 Temp SNS 16 1 MPT Hopping SNS 451 MPT PE sNs Lame _15 2 MPT PE SNS 9 4 12 4 Waste Toner Hole IC le IC 12 3 Bolt Ho 1 2 AlenmertRSNS 432 Disposal toner box 13 WASNS Ja GS 17 3 Cover Open 1st SW 17 1 1stPaper END SNS i 17 2 1sP aper Near END SNS eU na 1 111 SNS T p 5 18 3 1uFoad ENS SaPaper Sus Sw 18 1 tetHopping SNS H Awan TAY G Li RR RR dr 20 3 Cover Open 2nd SW 21 2 2ndLNor ENS T a 20 1 2ndPaper END SNS PAS j Aaa J 20 2 2ndPaper Near END ENS PT ag aT N Bn 21 3 Indeed SN

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