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Quick Reference Pocket Guide (Monochrome)

1. Product Item Operating printer Storage printer plugged into an ac inot plugged into an outlet ac outlet LJ 1000 Temperature 15 to 32 5 C 20 to 60 C 59 to 90 5 F 4 to 140 F Relative humidity 10 to 80 RH no 10 to 90 RH no printer and print condensation condensation cartridge LJ 1005 Temperature 15 to 32 5 C 0 to 40 C 59 to 90 5 F 32 to 104 F Relative humidity 20 to 80 RH no 10 to 90 RH no condensation condensation LJ 1150 Temperature 10 to 32 5 C 0 to 40 C LJ 1300 50 to 90 5 F 32 to 104 F Relative humidity 20 to 80 RH no 10 to 90 RH no condensation condensation LJ 2300 Temperature printer 15 to 32 5 degrees C 20 to 40 degrees C and print cartridge 59 to 90 5 degrees F 4 to 104 degrees F Relative humidity 10 to 80 percent 10 to 90 percent LJ 3300mfp Temperature 15 to 32 5 C 20 to 40 C 59 to 91 5 F 4 to 104 F Relative humidity 10 to 80 RH no lt 95 RH no condensation condensation LJ 4100mfp Temperature 10 to 32 5 C 20 to 60 degrees C 50 to 91 F 4 to 140 degrees F Relative humidity 20 to 80 RH no 10 to 95 RH no condensation condensation LJ 4200 Temperature 10 to 32 C LJ 4300 50 to 90 F Relative humidity 20 to 80 RH no condensation ENWW Basic troubleshooting 39 Table 2 3 Operating environment specifications continued
2. Product Item Operating printer Storage printer plugged into an ac not plugged into an outlet ac outlet LJ 5000 Temperature 10 to 32 C 20 to 60 C 50 to 90 F 4 to 140 F Relative humidity 20 to 80 RH no 10 to 95 RH no condensation condensation LJ 5100 Temperature 10 to 32 C 20 to 60 C 50 to 90 F 4 to 140 F Relative humidity 20 to 80 RH no 10 to 95 RH no condensation condensation LJ 8150 Temperature 10 to 32 5 C 0 to 40 C 50 to 90 5 F 32 to 104 F Relative humidity 20 to 80 RH no 15 to 90 RH no condensation condensation LJ 9000 Temperature 10 to 32 5 C 20 to 40 C 50 to 90 5 F 4 to 104 F Relative humidity 20 to 80 RH no 15 to 90 RH no condensation condensation LJ 9000mfp Temperature 10 to 32 5 C 20 to 40 C 50 to 90 5 F 4 to 104 F Relative humidity 20 to 80 RH no condensation 15 to 90 RH no condensation 40 Chapter 2 Service and troubleshooting ENWW Table 2 4 Electrical specifications Note Always plug a printer directly into a wall outlet Do not use a power strip Product Item 110 volt models 220 volt models LJ 1000 Power 110 to 127 V 12 220V 12 requirement 60 Hz 3 Hz 50 60 Hz 2 Hz 240V 4 12 60Hz 2 Hz Power Printing 285 W Printing 285 W co
3. alternates with until drum life has reached 0 percent e The XXXX starts at 8 percent contact assembly alternates with toner capacity remaining e Replace the HVPS e When estimated pages e Replace the DC controller reaches 0 the message is replaced with e The print cartridge has e Replace the print cartridge reached 0 percent of e Replace the toner sensor mechanical life contact assembly e Replace the HVPS e Replace the DC controller e The toner inthe cartridge has Replace the print cartridge reached 0 percent e The printer continues to print alternates with The PJL encountered a request for a personality that did not exist in the printer The job is aborted No pages will print e Change font request e Install additional fonts Media was detected in the paper path The printer will attempt to eject the media No action required e If jam does not clear remove any media from inside 194 Chapter 2 Service and troubleshooting ENWW Table 2 32 Alphabetical error messages continued LJ 9000 Message Cause Solution The front door is open Close the front door e lf continuous perform the service test The front door is open Close the front door The left door is open Close the left door e f continuous perform the Service test The right door is open e Close
4. 0 cee eee 66 Alphabetical numerical error messages LJ 4100mfp 78 Numerical error messages LJ 4200 4300 lle esses 105 Alphabetical error messages LJ 5000 ssseseseesessss 129 Numerical error messages LJ 5000 0000 e ee eee 136 Alphabetical numerical printer messages LJ 5100 146 Alphabetical numerical error messages LJ 8150 159 Alphabetical error messages LJ 9000 isses 192 Numeric printer messages LJ 9000 0 eee eee eee 203 Alphabetical printer messages LJ 9000mfp lusus 230 Numerical printer messages LJ 9000mfp 00 232 ENWW Contents 27 Gaining access to the service menu 000 cee eee eee 237 Service menu items 6 eet 240 NVRAM initialization 2 tees 246 Hard drive initialization 0 2 eae 250 Cold reSet sits dede eta eek wie ee Let s 253 Registration page and calibration 00 00 cee eee 257 Eriginiedest ourora Sha ge et ea EUER a ee 262 28 Chapter 2 Service and troubleshooting ENWW Troubleshooting When the printer malfunctions or encounters an unexpected situation information on the printer control panel messages and or illuminated LEDs alert you to the situation This section contains a pre troubleshooting checklist that helps eliminate many possible causes of the problem The remainder of the chapter provides
5. 3 Touch UP ARROW or DOWN ARROW to scroll to F Touch F h UP ARROW or DOWN ARROW to scroll to SET Touc Calibration See your HP LaserJet 9000mfp Service manual for calibration procedures ENWW Registration page and calibration 261 Engine test The test patterns either contain vertical lines or horizontal lines depending on the product When an image defect appears a test print can be made to identify the problem The engine test does the following Verifies that the print engine is functioning correctly the formatter PCB is completely bypassed during an engine test Isolates printer problems Checks and adjusts registration The engine test can be activated with the formatter PCB removed Table 2 40 Engine test Instructions LJ 1000 The engine test switch is below the cable pod connector assembly rear side of the printer To print an engine test page depress the engine test switch A single test page prints LJ 1005 The engine test switch is inside the left cover below the LJ 1150 formatter To print an engine test page remove the left side LJ 1300 cover and depress the engine test switch A single test page prints LJ 2300 The engine test button is located behind the I O cover To print an engine test page remove the I O cover and press the engine test button LJ 3300mfp The engine test switch is inside the left side door below the formatter To prin
6. The media that is loaded is longer or shorter in the feed direction than the size that is configured for the tray 1 If the incorrect size was selected cancel the job or press the HELP button to gain access to help Press the Up ARROW button and the DOWN ARROW button to step through the instructions Print a configuration page and verify that the tray settings match the media in the tray Verify that the pre feed top of page and fuser delivery sensors PS102 PS103 PS108 are operating and the sensor flags can move freely Replace the DC controller PCA alternates with A printer error has occurred 5 X Description 1 unknown misprint error 2 beam detect misprint error 4 no VSYNC error 7 feed delay error 9 signal noise error 1 Press the SELECT button to continue or press the HELP button for more information If the message persists turn the printer power off and then on again If these errors becomes a frequent problem replace the DC controller PCA 116 Chapter 2 Service and troubleshooting ENWW Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description Action A critical firmware error has occurred that caused the processor on the formatter to abort the operation This type of error can be caused by invalid print commands corrupt data or invalid operations In some instances electrical
7. llle 39 Printing information pages s s s saaana anaa 47 Configuration page sasssa aaea 47 Demonstration page 6 0 cece 49 Men Map enmt ar xxx RO Rer ct ace ace Ra 50 Event log esa Pee Ponte Pele eee eee Eo xg 51 Supplies status page lille 52 Troubleshooting control panel messages 53 Control panel light messages 00 c cee eee 53 Control panel layout LJ 1000 1005 53 Control panel light messages LJ 1150 1300 57 Fatal error secondary messages suauu auauna 60 Alphabetical error messages LJ 2300 62 Numerical error messages LJ 2300 4 4 66 Alphabetical numerical error messages LJ 4100mfp 78 Alphabetical error messages LJ 4200 4300 84 Numerical error messages LJ 4200 4300 105 Alphabetical error messages LJ 5000 129 Numerical error messages LJ 5000 136 Alphabetical numerical printer messages LJ 5100 146 Alphabetical numerical error messages LJ 8150 159 Alphabetical error messages LJ 9000 192 Numeric printer messages LJ 9000 203 Alphabetical printer messages LJ 9000mfp 230 Numerical printer messages LJ 9000mfp 232 Gaining access to the service menu 6 00 eee 237 Service menu items 00 ene 240
8. Message Explanation Recommended action appears when attempting to use the ADF if you press the start button and the ADF document detect sensor S1 does not detect a source document the MFP attempts to scan from the glass ADF document detect sensor PS2 did not detect a document in the ADF input tray 1 Verify that the source documents are properly inserted in the ADF 2 Verify that no media has jammed in the ADF document path 3 Verify that the document detect sensor flag is not damaged and that it moves freely 4 Use the control panel diagnostic menu to test the sensor 5 Verify that the ADF serial cable is securely connected to the copy processor board 6 Verify that the document detect sensor flag is not damaged and that it moves freely 7 Replace the ADF unit ENWW Troubleshooting control panel messages 83 Alphabetical error messages LJ 4200 4300 Table 2 18 Alphabetical error messages LJ 4200 4300 Message Description Action An attempt has been made to modify a printer menu item but the network systems administrator has enabled the control panel security mechanism The message will disappear shortly and the printer will return to the ready state Contact the network systems administrator to change settings The duplexer is not functioning 1 Turn off the printer 2 Remove and then reinstall t
9. ENWW Product Instructions LJ 4200 4300 Printer pickup delay jam from tray 2 continued If the pre feed sensor PS102 does not detect the leading edge of the media within a specific time after the media is picked up the microprocessor on the DC controller PCA determines there is a pickup jam The printer attempts to re pickup the media several times before determining there is a pickup jam The number of re pickup tries depends on the pickup source for example the re pickup is tried 4 times if tray 1 is the pickup pepe The transport process is stopped and a i AM message appears on the control panel display Printer pickup stationary jam If the top of page sensor PS103 does not detect the trailing edge of the media within a specific time after the media is picked up the microprocessor on the DC controller PCA determines there is a pickup jam The transport process is stopped and a i message appears on the control panel display Printer delivery wrap jam when feeding regular media Regular size media is defined as A4 letter legal B5 executive or A5 If the fuser delivery sensor PS108 does not detect the trailing edge of the media after a specified fusing time the microprocessor on the DC controller PCA determines there is a fuser wrap jam The transport process is stopped and a i message appears on the control panel display Printer delivery wrap jam when feeding non regular media Non regular media
10. Figure 5 24 LJ 9000 sensors ENWW Major components 321 Intermediate PCB Face down delivery roller Photosensitive Fuser drum roller Registration roller Face up delivery deliver roller y roller roller roller Jam shaft detection lever Lifter arm roller 2 Feed roller 3 DC controller PCB Pickup PCB Pickup roller Lifting plate Lifter Lower cassette roller 2 Separation Pickup Feed roller roller roller 1 shaft Lifting plate Lifter Figure 5 25 LJ 9000 motors and solenoids 322 Chapter 5 Illustrations ENWW LJ 9000mfp Figure 5 26 LJ 9000mfp connectors ENWW Major components 323 Power on or operational sequences LJ 1000 1005 LJ 1150 1200 1300 Table 5 2 Basic sequence of operation LJ 1150 1300 Period Purpose Remarks WAIT After the printer is turned on until the end of the initial rotation of the main motor To clear the drum surface of electric potential and to clean the transfer charging roller Detects whether or not the cartridge is installed STBY Standby From the end of the WAIT period or the LSTR period until the pickup command is input from the formatter Or from the end of the LSTR period until the printer is turned off To keep the printer ready to print INTR Initial Rotati
11. LJ 8150 1 Hold down SELECT and CANCEL JOB while turning on nihe printer If the control panel reads i 45 the keys were released too soon 2 Press the right side of the MENU key then press SELECT The message is displayed After the printer warms up if it was not warm already and completes an internal test the message SEF E will appear on the control panel display Press menu once to display To exit the Service Mode press Go LJ 9000 Press SELECT po o Use the UP ARROW or DOWN ARROW to scroll to then press Select Enter the service menu PIN code 00900001 LJ 9000mfp Touch MEHL on the touch screen Touch Enter the PIN code 00900001 oOo N 0 ENWW Gaining access to the service menu 239 Service menu items Table 2 35 Service menu items Product Service menus item Description LJ 1000 Service menu not supported NA LJ 1005 LJ 1150 LJ 1300 LJ 2300 Clears the event log PIN code i Set the total pages that have 11230002 The total number of pages printed been printed to date can be found on the configuration page Not applicable factory refurbish setting Serial number of the printer Set the date when the printer was first used rather than the date a replacement formatter was installed Reset size letter or A4 LJ 3300mfp Continuous self test Data store report Exit
12. alternates with Programs and fonts can be stored on the printer s file system When the printer is turned on program and fonts are loaded into RAM The specifies a sequence number indicating the current program or font being loaded Wait for the program to load ENWW One of the following occurred e A manual feed was requested e There is no paper in Tray 1 e The wrong size of paper is loaded e The control panel is not set for the kind of paper loaded 1 Load the requested paper into Tray 1 2 Press Go if the desired paper is already loaded in Tray 1 3 Press Value to scroll through the available types and sizes 4 Press Select to accept the alternate type or size Troubleshooting control panel messages 131 Table 2 20 Alphabetical error messages continued LJ 5000 Message Cause Solution There is no available memory in the printer The current job might not print correctly and some resources such as downloaded fonts or macros might have been deleted The customer might want to add more memory to the printer or simplify the print job Memory settings in the printer changed because it did not have enough memory to use the previous settings for I O buffering and resource saving This usually occurs after removing memory from the printer adding a duplexer or adding a printer language The printer did not have enough free memor
13. Description Action A critical firmware error has occurred alternates with XX represents a component code Tr and YY represents a component specific error code Perform a cold reset see Cold reset on page 253 If the error persists then try the following actions 1 Press CANCEL JOB to clear the print job from the printer memory Turn the printer power off and then turn the printer power on Try printing a job from a different program If the message persists with different programs and print jobs then try the following actions 5 Turn the printer power off Disconnect all cables to the printer Remove all memory DIMMs or third party DIMMs from the printer Remove all EIO devices from the printer Turn the printer power on If the error no longer exists follow these steps 1 Install each DIMM and EIO device one at a time making sure to turn the printer power off and back on as you install each device Replace a DIMM or EIO device if you determine that it causes the error Reconnect all cables that connect the printer to the network or computer 70 Chapter 2 Service and troubleshooting ENWW Table 2 16 Numerical printer messages continued LJ 2300 Description Action alternates with A fuser error has occurred X can equal one of the following 1 Low fuser temperature 2 Fuser warm up service 3
14. Table 2 23 Alphabetical numerical error messages continued LJ 8150 Message Cause Solution A fan motor failure occurred All fans are enabled to low speed operation at power on Fans will go into high speed operation during the print cycle X Description 2 Fan 3 Formatter Fan intake 3 Fan 2 Low voltage power supply exhaust 5 Fan 1 Laser scanner exhaust Low voltage power supply exhaust 6 Fan 4 Face down delivery exhaust 9 Fan 5 Tray 1 fan Turn the printer off and then turn the printer on If the message continues check and reseat the cabling between the fan motors and the DC Controller PCA alternates with A temporary printing error occurred X Description 1 Tray 1 lifter malfunction 2 Tray 2 lifter malfunction 3 Tray 3 lifter malfunction 4 Tray 4 lifter malfunction X Tray X lifter malfunction Turn the printer off and then turn the printer on A printer error has occurred X Description 0 Motor error 1 Motor startup error 2 Motor rotation error Turn the printer off and then turn the printer on There is a problem with the printers memory The x value refers to the location of the problem 0 Internal memory 1 to 3 DIMM slots 1 2 or 3 Reseat or replace the specified DIMM A scan buffer error occurred Turn the printer off and then turn the printer on If this message persists replace the F
15. 2 Check the input area for obstructions such as print media in the path damage to the registration assembly or an out of place transfer roller 3 Check PS402 and PS403 for correct operation Replace any defective sensors or flags 150 Chapter 2 Service and troubleshooting ENWW Table 2 22 Alphabetical numerical error messages continued LJ 5100 Message Solution e The event log message for a paper delay jam at the fuser is 13 5 e The event log message for a paper stopped jam at the fuser is 13 6 1 Check the transfer roller and the small media belt to ensure that they are operating and can feed media 2 Check the paper path for obstructions at the transfer roller and toner cartridge at the paper feed guide and at the fuser 3 Check PS1306 for correct operation Replace any defective sensors or flags i The event log message for a paper delay jam in the duplexer is 13 10 1 Check the duplexer and the rear area of the printer for obstructions or damage 2 Check PS1701 and PS1703 in the duplexer for correct operation Replace the duplexer if a sensor is defective or ie The event log message for a paper stopped jam in the paper path is 13 20 The event log message for a top door opened while printing jam is 13 21 1 Check the entire paper path for obstructions such as print media in the path registration area transfer area paper feed and fuser 2 Chec
16. 3 Replace the top cover switch SW101 The printer received data and is waiting for a form feed When the printer receives another file the message should disappear Press the SELECT button to continue ENWW Troubleshooting control panel messages 85 Table 2 18 Alphabetical error messages continued LJ 4200 4300 Message Description Action alternates with A tray has been loaded with media that is a standard size and the switch in the tray is set to custom 1 Press the UP ARROW and Press the HELP button the for detailed information DOWN ARROW to step through the instructions alternates with A device failure has occurred on the specified drive Printing can continue for jobs Press the SELECT button to If the message persists Reinitialize the ElO disk If the message persists that do not require access to the disk drive continue remove and reinstall the EIO disk drive replace the EIO disk drive alternates with The printer received a PJL file system command that attempted to perform an illogical operation for example a command to download a file to a nonexistent directory Printing can continue Press the SELECT button to Ifthe message reappears then continue a problem might exist with the software application 86 Chapter 2 Service and troubleshooting
17. Message Cause Solution The paper tray is empty Paper is sensed in the tray by black plastic flags and photosensors If paper is not in a tray the flags will rotate through an access in the upper tray When paper is present the flags are blocked from rotating through this access 1 Load the empty tray x to clear the message If you do not load the specified tray the printer will continue printing from the next available tray and the message will continue to display 2 Make sure that the paper out flag is not stuck in the down position by rough media Do this before opening the tray To check this flag without opening Tray 2 remove the Duplexer if itis present 3 Open the Front Access Door This provides you with a clear view of the Tray 2 paper out sensor flag To check this flag without opening Tray 3 use a flashlight to observe the paper out flag If either paper flag is damaged replace the paper flag or the paper input tray If the printer is using Tray 2 or 3 and the message is accompanied by a clicking noise every few seconds replace the Paper Input Unit Assembly Displays when tray X is in the process of lifting the paper to the top of the tray for proper feeding 1 If the message does not go away verify that the media can be pulled from another tray 2 The Paper Input Unit may need to be replaced Tray X does not contain the specified size of paper Load the speci
18. Message Description Action alternates with The printer has detected that a non HP print cartridge is currently installed 1 If the print cartridge appears to be an authentic HP cartridge try installing another HP print cartridge that has the same shipment lot number If this clears the error message return the print cartridge that you removed to the supplier as defective Note If the error message persists the print cartridge might be a fraudulent cartridge 2 If the error message persists the memory chip on the print cartridge location J600 might be defective or the connector might be defective 3 The DC controller PCA might be defective Replace the DC controller PCA Note Printer repairs that are required as aresult of using non HP print cartridges are not covered under the HP warranty Note The stacker or stapler stacker LED blinks in amber The stacker or stapler stacker output bin is full and must be emptied in order to continue printing 1 Remove the media from the output bin 2 If the error persists verify that the output bin flapper the four plastic paddles hanging down in front of the output bin rollers moves freely 3 Replace the stacker or stapler stacker 94 Chapter 2 Service and troubleshooting ENWW Table 2 18 Alphabetical error messages continued LJ 4200 4300 Message Description Action Note The sta
19. remove the jammed media Close the ADF feeder Reload the document and press If the error persists perform an an diagnostic in the diagnostics menu to verify proper functionality of the ADF feeder rollers Verify that the pickup roller feed roller assembly separation belt assembly and registration roller assemblies are clean and not damaged 230 Chapter 2 Service and troubleshooting ENWW Table 2 Alphabetical error messages continued LJ 9000mfp Message Cause Solution Too many pages have been placed in the ADF or the pages are not correctly paced in the ADF feeder The pickup roller might be dirty damaged or not installed correctly 1 Perform an Preform a Remove some of the pages and try the operation again If necessary open the ADF feeder and remove any jammed media and then close the ADF feeder diagnostic in the diagnostics menu to verify that the pickup roller is functioning correctly diagnostic in the diagnostics menu to verify the weight arm is functioning correctly Verify that the pickup roller is clean and not damaged A skew in the ADF feeder has been detected by the ADF skew sensors Open the ADF feeder and remove the skewed media Close the ADF feeder Reload the document and press lf the error persists perform a diagnostic in the diagnostics menu to ver
20. 2 Hz Power Printing 1040 W Printing 995 W consumption Standby 265 W Standby 265 W PowerSave1 40 W PowerSavel 40 W PowerSave2 25 W PowerSave2 25 W Off 0 W Off 0 2 W Minimum 15 Amps dedicated circuit 6 5 Amps recommended circuit capacity LJ 9000mfp Power 100 to 127 V 10 220 to 240 V 10 requirement 50 60 Hz 2 Hz 50 60 Hz 4 2 Hz Power consumption Printing 2 1 075 W Standby 440 W PowerSave1 70 W Low power 230 W Off 0 5 W ADF printing 1 130 Printing 1 070 W Standby 415 W PowerSave1 70 W Low power 230 W Off 1 3 W ADF printing 1 075 Minimum recommended circuit capacity 15 Amps dedicated circuit 6 5 Amps 46 Chapter 2 Service and troubleshooting ENWW Printing information pages Note Some printers do not print all or any of these information pages Note You can also gain access to information pages for the LJ 2300 LJ 5100 LJ 9000 and the LJ 9000mfp through the embedded web server Configuration page Use the configuration page to review current printer settings and properties to help troubleshoot printer problems and to verify installation of optional accessories such as memory DIMMs input trays and printer languages The following sections are included on the configuration page for most printers e Printer information Contains basic information about the printer such as the product name printer
21. 220 to 240 V 10 requirement 50 60 Hz 2 Hz 50 60 Hz 2 Hz Power Printing 365 W Printing 2 355 W consumption Standby 40 W Standby 40 W PowerSave 27 W PowerSave 22 W Minimum 11 Amps 5 Amps recommended circuit capacity LJ 5100 Power 100 to 127 V 10 220 to 240 V 10 requirement 50 60 Hz 3 Hz 50 60 Hz 3 Hz Power Printing 480 W Printing 2 515 W consumption Standby 24 W Standby 29 W PowerSave 30 W PowerSave lt 30 W Off 0 Off 0 Minimum 6 Amps rated short term 3 Amps rated short recommended current term current circuit capacity 5 4 Amps current rating 2 5 Amps current rating LJ 8150 Power 100 to 120 V 10 220 V 10 requirement 50 60 Hz 2 Hz 50 60 Hz 2 Hz to 240 V 50 Hz 4 2 Hz Power consumption Printing 2 710 W Standby 155 W PowerSave 40 W Printing 700 W Standby 155 W PowerSave 45 W Minimum recommended circuit capacity 6 Amps average 11 2 Amps maximum 3 0 Amps average 5 9 Amps maximum 44 Chapter 2 Service and troubleshooting ENWW Table 2 4 Electrical specifications continued Note Always plug a printer directly into a wall outlet Do not use a power strip Product Item 110 volt models 220 volt models LJ 8150 Power 120 V 10 240 V 2000 sheet requirement 50 60 Hz 2 Hz 50 60 Hz 2 Hz tray 4 l Powe
22. 3 Perform a sensor test to make sure that the Paper Path Sensor 1 PPS1 is working correctly 4 Replace the sensors PCA 5 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA Page stays at Paper Path Sensor 2 PPS2 1 Open the Paper Path Cover and remove any jammed paper 2 Make sure that the Paper Path Sensor 2 PPS2 moves freely 3 Perform a sensor test to make sure that the Paper Path Sensor 2 PPS2 is working correctly 4 Replace the sensors PCA 5 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA Service and troubleshooting ENWW Table 2 27 7 bin tabletop mailbox error messages continued LJ 8150 Message Cause Solution continued Page stays at Face up Delivery Sensor FUDS 1 Open the Top Cover and remove any jammed paper 2 Make sure that the Face up Delivery Sensor FUDS moves freely 3 Perform a sensor test to make sure that the Entry Sensor FUDS is working correctly 4 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA 5 Replace the sensors PCA Page found at Entry Sensor ES during power on sequence 1 Open the Top Cover and remove any jammed paper 2 Make sure that the Entry Sensor ES moves freely 3 Perform a sensor test to make sure that the Entry Sensor ES is working correctly 4 If the problem persists replace the 7 bin Tabletop Ma
23. LJ 8150 Message Cause Solution Jam in Head Assembly at PSExit 2 1 Check for jammed paper in the Delivery Head Assembly 2 Ensure free movement in PSExit 2 sensor flags on the delivery head assembly 3 Check the delivery roller s fingers They must be over the ejector rollers on the delivery head assembly 4 Replace the flat ribbon cable that connects to the delivery head assembly to the controller PCA 5 Replace the MBM Controller PCA 6 Replace Delivery Head Assembly ENWW Elevator Head Assembly Jam when scanning and looking for home position 1 Check for jammed paper in the delivery head assembly 2 Check that the blind cover is correctly installed 3 Check that the Scan Bar if stapler unit is installed is correctly seated 4 Check for free movement of the delivery head assembly 5 Check that all paper bins are seated correctly 6 Check for broken paper bins blind cover or Scan Bar 7 Replace the flat ribbon cable that connects to the delivery head assembly to the controller PCA 8 Replace the delivery head motor M1 9 Replace the MBM controller PCA 10 Replace the delivery head assembly Troubleshooting control panel messages 187 Table 2 28 8 bin mailbox error messages continued LJ 8150 Message Cause Solution Communication problem Wrong Page Request 1 Make sure that all the C link cables are correc
24. Lifting motor malfunction 1 Make sure there are no objects or fragments of paper in the free area at the 2000 sheet Input Tray Tray 4 2 Make sure that the lifting plate lifts up freely by hand 3 Make sure that the paper size plates are installed correctly and that they are not bent 4 Replace the Paper Deck Drive Assembly s Bushing if broken 5 Replace the Paper Deck Drive Assembly 6 Replace the 2000 sheet Input Tray s Tray 4 paper tray 172 Chapter 2 Service and troubleshooting ENWW Table 2 24 2000 sheet input tray error messages continued LJ 8150 Message Cause Solution Feed motor malfunction 1 Make sure there are no objects or fragments of paper in the free area at the 2000 sheet Input Tray Tray 4 2 Check Paper Tray Raised Sensor PS34 that is working correctly perform a sensor test 3 Check for proper installation of the Pick up roller 4 Check the Pickup assembly and Paper Deck Drive Assembly cabling 5 Replace the Pickup assembly or the Paper Deck Drive Assembly if necessary Lifting and feed motor 1 Make sure there are no objects or malfunction fragments of paper in the free area at the 2000 sheet Input Tray Tray 4 2 Make sure that the lifting plate lifts up freely by hand 3 Make sure that the paper size plates are installed correctly and they are not bent 4 Check for broken Paper Deck Drive Assembly s Bushing if so repl
25. Motor rotation error 3 Fuser motor startup error 4 Fuser motor rotation error 5 Print cartridge motor startup error 6 Print cartridge motor rotation error 7 Image drum motor startup error 8 Image drum motor rotation error 9 ETB ITB motor startup error A ETB ITB motor rotation error B Alienation motor startup error C Alienation motor rotation error D Registration motor starting error E Registration motor rotation error This message indicates that no system was found The printer software system is corrupt Turn the printer power off and then turn the printer power on alternates with A temporary printing error occurred in the scan buffer Turn the printer power off and then turn the printer power on alternates with One or more printer settings saved to storage device X is invalid and has been reset to its factory default X can equal one of the following 0 onboard NVRAM 1 removable disk flash or hard Press the SELECT button to clear the error and continue printing Printing can continue but the user might experience unexpected behavior because an error occurred in permanent storage 74 Chapter 2 Service and troubleshooting ENWW Table 2 16 Numerical printer messages continued LJ 2300 Message Description Action alternates with Storage device X is full X can equal one of the following 0 onboard NVRAM 1
26. The print cartridge was 1 Remove the sealing tape installed with the sealing tape from the print cartridge in place 2 Replace the print cartridge The DC controller is not 1 Press the SELECT button to communicating with the continue formatter The problem could 2 Turn the printer off and then be caused by a timing error or on alternates with an intermittent connection 3 Reseat the connectors between the DC controller PCA and the formatter 4 If the problem persists replace the DC controller PCA 5 Replace the formatter Unknown input device 1 Turn the power off and then installed on 2 Reinstall all paper input trays 3 Remove all non HP paper handling devices 120 Chapter 2 Service and troubleshooting ENWW Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description Action Unknown output device installed 1 2 3 Turn the power off and then on Reinstall the stacker or stapler stacker Remove all non HP paper handling devices A printer fan is not functioning X Description 3 EP cartridge fan right side LJ 4300 only 4 Main cooling fan left side 1 2 3 1 Pe Turn the printer off and then on 57 3 Cartridge fan error F2 57 4 Main fan error F1 Reconnect the connector between the fan and the DC controller PCA location J78 Replace the fan Replace the DC controller PCA R
27. Turn the printer off and back on to continue If the error persists replace the formatter 228 Chapter 2 Service and troubleshooting ENWW Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e The EIO accessory cardin e Turn the printer off and back on slot X has encountered a to continue critical error e Reseat the EIO card e Move the EIO card to a different slot e lf the error persists replace the EIO card e 88 0000 indicates a service e No action required This error only test was performed and the appears in the test did not generate any event log It will errors not appear on the e 88 NN YY indicates a control panel service test was performed display and the test generated errors See Table 31 in the service manual for error codes e Firmware flash failure e Resend the flash upgrade e Replace the flash DIMM ENWW Troubleshooting control panel messages 229 Alphabetical printer messages LJ 9000mfp Table 2 Alphabetical error messages LJ 9000mfp functioning correctly Message Cause Solution The ADF feeder is open or the 1 Close the ADF feeder ADE feeder omen IS nol 2 If the error persists perform a diagnostic in the diagnostics menu to test the ADF feeder switch A page has jammed inside the ADF feeder and must be cleared before copying can continue Open the ADF feeder and
28. Verify that the correct voltage fuser is installed Reinstall the fuser and check the connection between the fuser and the printer Replace the connector if it is damaged Replace the fuser Replace the DC controller PCA Replace the power supply Press the SELECT button to continue Turn the printer off and then on Reseat the connectors between the laser scanner and DC controller PCA J83 and J84 Replace the laser scanner assembly Replace the DC controller PCA alternates with A printer error has occurred X description 0 scanner error 1 scanner startup error 2 scanner rotation error Press the SELECT button to continue Turn the printer off and then on Reseat the connectors between the laser scanner and DC controller PCA J83 and J84 Replace the laser scanner assembly Replace the DC controller PCA ENWW Troubleshooting control panel messages 119 Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description Action An error occurred in the Press CANCEL JOB printer memory If the error persists replace the DIMM card in the specific slot X DIMM Type 0 ROM firmware DIMM 1 RAM Y Device Location 1 DIMM Slot 1 2 DIMM Slot 2 3 DIMM Slot 3 4 DIMM Slot 4 ZZ Error Number 0 unsupported memory 1 unrecognized memory 2 unsupported memory size 3 failed RAM test 4 exceeded maximum RAM size 6 invalid DIMM speed
29. button 6 Follow the instructions on the cleaning page to complete the cleaning process 7 f your printer model includes a duplexer close the rear output bin 286 Chapter 4 Print quality ENWW Table 4 1 Cleaning page continued 2 Press the SELECT button to open the menus 3 Use the UP ARROW button or the DOwN ARROW button to Product Instructions LJ 3300mfp 1 Load a transparency in the priority input tray If a transparency is not available use copier grade paper 2 Make sure the printer is in th state 3 Press MENU ENTER then scroll to service and press MENU ENTER again 4 Scroll to and press MENU ENTER 5 The transparency feeds slowly through the printer Discard the transparency LJ 4100mfp 1 Press the MENU button 2 Access the E menu 3 Select F 4 Select and follow the instruction on the page LJ 4200 4300 1 If a duplexer is installed open the rear output bin scroll to and then press the SELECT button 4 Usethe UP ARROW button or the DOWN ARROW button to scroll to and then press the SELECT button 5 Use the UP ARROW button or the DOWN ARROW button to scroll to ci E and then press the SELECT button 6 Follow the instructions on the cleaning page to complete the cleaning process 7 Ifa duplexer is installed close the rear output bin LJ 5000 Note LJ 5100 Use copier grade paper LJ 8150 s pap 1 Press MENU unti 2 Press ITEM until 3 Press SELECT to cr
30. language setting 12 motors and fans 314 NVRAM initialization 248 paper path test 269 power on sequence 327 registration page printing 259 rollers and pads 311 312 sensors and switches 313 Service menu 238 242 LJ 5000 calibration page printing 259 cleaning page 287 cold reset performing 255 components 315 connectors 318 control panel lights and buttons 7 electrical specifications 44 engine test 263 environmental specifications 40 error messages alphabetical 129 error messages numerical 136 firmware upgrading 18 hard disk initialization 251 jams 280 language setting 13 NVRAM initialization 248 paper path test 271 power on sequence 329 registration page printing 259 Service menu 238 243 ENWW LJ 5100 calibration page printing 259 cleaning page 287 cold reset performing 255 control panel lights and buttons 7 electrical specifications 44 engine test 263 environmental specifications 40 error messages alphabetical 146 error messages numerical 150 firmware upgrading 18 hard disk initialization 251 jams 280 NVRAM initialization 248 paper path test 271 power on sequence 330 registration page printing 259 Service menu 238 243 LJ 8150 calibration page printing 259 cleaning page 287 cold reset performing 255 components 320 control panel lights and buttons 7 electrical specifications 44 engine test 264 environmental specifications 40 error messages alphabetical 159 firmware upgrading 1
31. of the tray for proper e Remove and reseat feeding but something is tray X preventing the lift process Swap trays 2 and 3 X 2 Tray 2 e Perform a service test X 3 Tray 3 e Replace PJ4 ENWW Troubleshooting control panel messages 223 Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e A printer error has occurred where X is detailed below Turn the printer off and back on to continue 1 Memory in DIMM slot 1 e Reseat the DIMM 2 Memory in DIMM slot 2 e Move DIMM to a different slot 3 Memory in DIMM slot 3 e Replace DIMM 4 Memory in DIMM slot 4 e Scan buffer error e Turn the printer off and back on to continue e Reseat connections to the laser scanner and DC alternates with controller e f error persists replace the laser scanner e Replace the DC controller eA failure in an external Check connections input device has occurred e Turn the printer off and back on e HCI lift failure 66 11 01 to continue PPCA not installed Check for extra media in the tray 4 area e Send two pages through for a test job e Reseat the input device e Replace the input device e The retainer sensor never Check cables activated e Turn the printer off and back on e Theretainer DC motor to continue located in the accumulator e Send two pages through for a is damaged test job e Device not able to finish e Replace the accumulator power o
32. 000 00 a 324 LJ 1000 1005 LJ 1150 1200 1300 04 324 MEI ETE 325 LJ 3300mfp ie i nieks aaee s aaa E RE E en 325 LJ 4100mfp iaiia aa a aa aa aade i Ae 325 LJ 4200 4300 niuc e Tone a a eee 327 1 4 5000 5 ipsc rede a eet dae ed 329 EDD 330 Le BTO cii eee Peddie Re PS iva E ics 332 Led 9000 re Ree aea n ee ee eee Y d 333 I J 9000mlfp 1 erect oot eoe teet od 333 Contents ix A Service support Obtaining work instructions llle 335 To gain access to work instructions 045 335 Obtaining service notes 0 0 0 337 To gain access to service noteS 0 000005 337 Service websites illie 340 HP Customer Care Online 0 2 0c ne 340 HP Learning center 000 cece ee 340 PAS ETT 340 Index x Contents ENWW Control panel Contents Using the control panelis ostie ninot cet aira die eee 2 Control panel layout 0 0 0 0 cece teas 2 Setting the control panel display language 2 0 ees 12 Upgrading the firmware lllllslllleelles eh 14 ENWW Contents 1 Using the control panel This section has information about the layout of each product s control panel and how to set the control panel display language Table 1 1 Control panel lights legend for printers with LED displays Light symbol Meaning of symbol Q Light off Q Light on E Light blinking Control panel layout LJ 1000 Reagy light
33. 11 12 13 Remember to reconnect all Remove all of the EIO devices from the printer Remove all memory DIMMs or third party DIMMs from the printer Do not remove the firmware DIMM in slot J1 Turn the printer on If the error message no longer exists reinstall each DIMM and EIO device individually making sure to turn the printer power off and then on again as you install each device Replace the DIMM or EIO device caused the error message of the cables that connect the printer to the network or computer If this error message persists replace the firmware DIMM Replace the formatter assembly The printer has experienced a critical error Verify that the ribbon cables are fully seated in the connectors on the DC controller PCA Replace the power supply Replace the DC controller PCA Replace the formatter assembly 118 Chapter 2 Service and troubleshooting ENWW Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description Action alternates with A fuser error has occurred X description low fuser temperature fuser warmup service fuser over temperature faulty fuser incorrect fuser is installed open fuser circuit ONRAN A printer error has occurred X description 1 beam detect error 2 laser error 1 2 Turn the printer off and allow it to cool Verify that the correct model of fuser is installed
34. LJ 9000mfp Feature Function Status bar e Shows current device status number of copies and menu and Help options Menu e Provides access to settings such as paper handling and device configuration Original e Shows settings that describe the original document The product automatically detects document size Copy e Shows settings that describe the output features of the document Send Options e Allows you to send your documents using e mail Reduce e Reduces or enlarges the size of the scanned image Enlarge 10 Chapter 1 Control panel ENWW Table 1 3 Touch screen display features continued LJ 9000mfp Feature Function Contrast e Increases or decreases the brightness of the scanned image Control HELP e Allows access to What is this Help This feature is embedded in the touch screen menus Enhance e Allows access to the screen that contains enhancement features ENWW Using the control panel 11 Setting the control panel display language Table 1 4 Setting the control panel display language Product LJ 1000 1005 LJ 1150 1300 LJ 2300d LJ 2300n LJ 2300dn LJ 2300dtn The LJ 2300L and LJ 2300 do not support control panel language changes Instructions No control panel display Press the SELECT button to open the menus Use the UP ARROW or the DOWN ARROW buttons to scroll to the menu and then press the SELECT button Use the UP
35. Printing has return the device to ready stopped but the job may still be received 198 Chapter 2 Service and troubleshooting ENWW Table 2 32 Alphabetical error messages continued LJ 9000 Message Cause Solution The printer has reached its e Perform printer prescribed printed page maintenance threshold of 350 000 pages between maintenance periods e A firmware upgrade is being No action required received e Do not turn off power during this operation e The printer is in the No action required PowerSave mode Note Press any key on the control panel to return the device to ready e The printer is performinga No action required paper path test e Test generated to test the paper path e The printer is producing a e After printing of page is registration page complete adjust the settings to center the image on the page Follow the directions on the page e The firmware is in the e No action required process of upgrading e Do not turn power off during the upgrade e The firmware upgrade e Resend the upgrade process was not completed e Do not turn power off during the upgrade e Restore factory settings has e No action required been selected e Reset the configurations e Acoldreset has been performed e Ajobrequires booklet e Rotate paper in tray printing but none of the trays e Verify application settings
36. Solution e A page is jammed in the paper path at the duplexer Clear the jam in the indicated area e Closing the door will cause the printer to attempt to clear the paper path e Perform a paper path test e Ifthe jam persists replace the fuser e Replace the duplexer e Replace the diverter Media is present in the flipper when power is turned on An auto flush operation was not possible e Clear the jam e Turn power off and back on e Send two pages through for a test job e Replace the flipper assembly Media never reached the flipper input area Clear the jam e Turn power off and back on e Send two pages through for a test job e Replace the flipper assembly Media is jammed in the flipper entry area e Clear the jam e Turn power off and back on e Send two pages through for a test job e Replace the flipper assembly Media is jammed in the flipper internal area e Clear the jam e Turn power off and back on e Send two pages through for a test job e Replace the flipper assembly 210 Chapter 2 Service and troubleshooting ENWW Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e Media was presentinthe e Clear the jam paper path when power e Check for mechanical was turned on interference in the flipper and paper path rollers e Turn power off and back on e Send two pages through
37. The leading edge of the media does not reach the fuser jam sensor PS501 within 1 6 seconds after the VSYNC signal e Fuser delivery stationary jam The trailing edge of the media does not clear the fuser delivery sensor PS502 within a specified time 3 4 seconds for A3 media 2 5 seconds for A4 media after the VSYNC signal e Face down delivery delay jam The leading edge of the media does not reach the face down bin delivery sensor PS1451 within 2 4 seconds after the VSYNC signal e Face down delivery stationary jam The leading edge of the media does not clear the face down bin delivery sensor PS1451 within a specified time 4 3 seconds for A3 media 3 4 seconds for A4 media after the VSYNC signal e Door open jam Any of the following sensors detect media upon opening or closing the door Fuser jam sensor PS501 Fuser delivery sensor PS502 Tray 2 feed sensor B PS1401 Tray 2 feed sensor A PS1402 Tray 3 feed sensor B PS1403 Tray 3 feed sensor A PS1404 Face down bin delivery sensor PS1451 282 Chapter 3 Jams ENWW Table 3 2 Jams continued Product Instructions LJ 9000 continued e Residual jam Any of the following conditions determine a residual jam The fuser delivery sensor PS502 and the fuser jam sensor PS501 detect media when power to the printer is turned on Three minutes have passed since a jam that should contain an automatic delivery command was cle
38. and J601 on the flatbed CCD driver PCB 4 Reconnect connector J105 on the SCB J502 and J501 on the flatbed intermediate PCB J203 and J204 on the flatbed analog processor PCB and J602 on the flatbed CCD driver PCB 5 Replace the flatbed inverter PCB 6 Replace the flatbed lamp assembly 7 Replace the SCB 8 Replace the flatbed optical assembly EEPROM error Replace the SCB ENWW Troubleshooting control panel messages 235 Table 3 Numerical error messages continued LJ 9000mfp Message Cause Solution A condition has prevented the scan engine from initializing 1 Verify that all covers are installed correctly and that the ADF and ADF feeder are closed Powercycle Ifthe error persists perform a diagnostic in the diagnostics menu to verify that all of the sensors are functioning correctly 4 Check the LED status on the CPB Follow the CPB troubleshooting instructions if the LEDs are not in the ready status Incorrect ADF width sensor Perform an amp values calibration CPB processing error Powercycle CPB processing error Powercycle CPB processing error Powercycle CPB processing error Powercycle 236 Chapter 2 Service and troubleshooting ENWW Gaining access to the service menu Note Some printers do not have a control panel display Service mode information is modified and or set using
39. code Y is the device number and Z is the device type The rollers in tray X have worn out X is the number of the tray 2 tray 2 3 tray 3 Remove jammed media from tray 2 If the message persists after all jams have been cleared a sensor might be stuck or broken Replace the rollers 66 Chapter 2 Service and troubleshooting ENWW Table 2 16 Numerical printer messages continued LJ 2300 Message Description Action alternates with f The printer received more data than can fit in its available memory You might have tried to transfer too many macros soft fonts or complex graphics Press the SELECT button to print the transferred data some data might be lost and then simplify the print job or install additional memory alternates with The data dense text rules raster or vector graphics sent to the printer was too complex 1 Press the SELECT button to print the transferred data Some data might be lost 2 If this message appears often simplify the print job or install additional memory alternates with Too much data was sent to the EIO card in the specified slot 2 An incorrect communications protocol might be in use 1 Press the SELECT button to clear the message The job will not be printed 2 Check the host configuration i Too much data was sent to the alternates with parallel port 1 C
40. e The page formatting e To continue printing press process was too complex SELECT Some data will be lost e Simplify the print job alternates with e To print the j i j data set F 1 the configuration menu Do not leave the i print performance will Fun Normal setting i e Add memory e The printer EIO card in slot e To continue printing press X has overflowed the I O SELECT There will be some buffer during a busy state data loss e Turn power off and then back on e Move EIO card to a different slot e Replace EIO card 218 Chapter 2 Service and troubleshooting ENWW Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution j e The printer parallel buffer has overflowed during a busy state To continue printing press SELECT There will be some data loss Turn power off and then back overflowed during a busy state 2 on alternates ith e Reseat the parallel cable e Replace the parallel cable e Replace the formatter e The printer serial buffer has To continue printing press SELECT There will be some data loss e Turn power off and then back on e Reseat the serial cable e Replace the serial cable e Move the EIO card to a different slot e Replace the EIO card A serial data error parity To continue printing press framing or line overrun SELECT has occurred during the e Turn power off and then back reception
41. error messages LJ 4200 4300 85 half self test functional check 291 life expectancies 289 LJ 2300 error messages 62 64 LJ 4200 4300 error messages 89 93 98 120 LJ 9000 error messages 193 196 198 non HP 31 checklist pre troubleshooting 30 circuit specifications 41 cleaning page 80 cleaning imaging drum 293 cleaning page printing 286 clutches LJ 5000 315 319 codes service PINs v cold reset 253 components LJ 1000 298 LJ 1005 298 LJ 1150 300 LJ 1300 300 LJ 2300 301 LJ 3300mfp 306 LJ 4100mfp 307 LJ 4200 4300 309 LJ 5000 315 LJ 8150 320 LJ 9000 321 LJ 9000mfp 323 Index 341 configuration page printing 47 troubleshooting 30 connectors LJ 1000 1005 298 LJ 5000 318 consumables life expectancies 289 memory errors 66 105 non HP 31 replacing customer responsibilities 29 See also cartridges control panel access denied 62 language setting 12 lights 2 53 LJ 1000 2 LJ 1005 3 LJ 1150 1300 57 LJ 2300 3 LJ 3300mfp 4 LJ 4100mfp 6 LJ 4200 4300 6 LJ 5000 7 LJ 5100 7 LJ 8150 7 LJ 9000 8 LJ 9000mfp 9 menu map 50 Service menu 237 240 troubleshooting 30 38 copy processor board CPB troubleshooting 79 copying controls LJ 3300mfp 5 troubleshooting 35 83 CPB copy processor board troubleshooting 79 Customer Care Online 340 D default settings restoring 253 defects repetitive 293 demonstration page 49 342 Index diagrams components LJ 1000 298 300 LJ 1005 298 LJ
42. if available To see a list of available personalities print a configuration page The printer jammed or the printer was turned on and media was detected in a wrong location The printer is automatically attempting to eject the pages Wait for the printer to finish trying to clear the pages If it cannot a jam message appears on the control panel display 62 Chapter 2 Service and troubleshooting ENWW Table 2 15 Alphabetical printer messages continued LJ 2300 Message Cause Solution One of the following conditions exists e The printer received data and is waiting for a form feed e The printer is paused and there is a job waiting to print The printer received a PJL file System command that attempted to perform an illogical operation such as downloading a file to a non existent directory No action necessary unless the printer is paused If the printer is paused the user can press PAUSE RESUME to process the print job Press the SELECT button to clear the error The file system device is protected and the printer cannot write new files to it Press the SELECT button to clear the error The user entered the wrong PIN Wait for printer to return to previous screen re enter PIN and press the SELECT button The tray that is indicated is configured for a specific type and size of media needed by a print job but either the tray
43. noise in the cable can corrupt data during transmission to the printer Other causes include poor quality parallel cables poor connections or specific applications Sometimes the formatter itself fails which i is beually indicated by a 7 1 Press CANCEL JOB to clear the print job from the printer memory Turn the printer off and then on Go to htpp www hp com support LJ4200 or htpp www hp com support LJ4300 Select Download Drivers and Software Check for the latest firmware image version at the bottom of the page If this firmware image is newer than the one installed on your printer and your printer can receive a firmware update download the newer firmware upgrade Not all HP LaserJet 4200 4300 printers can receive firmware upgrades Try printing a job from a different software program If the job prints then try printing a different file from the first program If the message appears only with a certain software program or print job contact the software vendor for assistance If the message persists when using different software programs and attempting specific print jobs disconnect all cables that connect the printer to the network or a computer 6 Turn the printer off ENWW Troubleshooting control panel messages 117 Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description Action continued 6 10
44. obstructions such as paper in the path damage to the registration assembly or the transfer roller out of place 3 Check PS402 and PS403 for proper operation Replace any defective sensors or flags Paper delay jam at Fuser Paper stopped jam at Fuser For ii 3 andi s 1 Check the transfer roller and small media belt to ensure they are operating and can feed paper 2 Check the paper path for obstructions at the transfer roller and toner cartridge at the paper feed guide and at the Fuser 3 Check PS1307 for proper operation Replace any defective sensors or flags 136 Chapter 2 Service and troubleshooting ENWW Table 2 21 Numerical error messages continued LJ 5000 Message Cause Solution Paper delay jam at paper reversing area Paper jam at duplexer 1 Check the duplexer and the rear area of the printer for obstructions or damage 2 Check PS1701 and PS1703 in the duplexer for proper operation Replace the duplexer if a sensor is defective Paper stopped jam in the paper path Top door opened while printing Sand i3 For i 3 21 1 Check the entire paper path for obstructions such as paper in the path registration area transfer area paper feed area and fuser 2 Check that all assemblies are seated and doors are closed 3 Check all sensors and flags in the paper path alternates wit The printer rec
45. printer drivers see the ReadMe file for updated FRU information The RFU process consists of two steps 1 Determine the version of firmware that is currently installed print a configuration page Look for the version information in the device information section of the configuration page 2 Goto http www hp com go lj4100 firmware and download the update Install the update Using HP Web JetAdmin single update LJ 4100mfp Note This procedure requires Web JetAdmin version 6 1 or later Download the update from the website http www hp com go lj4100 firmware and follow the steps below to update a single MFP product 1 Start the HP Web JetAdmin program 2 Enter the Internet protocol IP address or IP hostname of the printer in the QUICK DEVICE FIND FIELD and click Go The printer Status window appears 3 Click the right arrow on the toolbar to display the UPDATE button Click the UPDATE button 4 When prompted for the type of update click UPDATE PRINTERS and then click CONTINUE ENWW Upgrading the firmware 15 5 Under UPLOAD NEW FIRMWARE IMAGE click BROWSE to locate the RFU file you downloaded from the website http www hp com go lj4100 firmware 6 Click UPLOAD to move the RFU file from your hard drive to the HP Web JetAdmin server Refresh the browser 7 Select the RFU file from the SELECT NEW FIRMWARE VERSION drop down menu 8 Click UPDATE FIRMWARE HP Web JetAdmin sends the selected RFU file to
46. the and then press the SELECT button The sonfauratian page prints LJ 3300mfp Press ENTER MENU Use the lt and gt buttons to select and then press Enter Menu Use the lt and gt buttons to selec JET and then press ENTER MENU The HP LaserJet 31 00 product exists the menu settings and prints the report LJ 4200 1 Press the SELECT button to open the menus LJ 4300 Use the UP ARROW button or the Down ARROW button to scroll to 1 4 and then press SELECT Use the UP ARROW button or the DOwN ARROW button to scroll to F 4 and then press the SELECT button If an HP Jetdirect print server EIO card is installed a Jetdirect configuration page also prints LJ 5000 Press MENU until LJ5100 LJ 8150 Press ITEM until Press SELECT to print the configuration page 48 Chapter 2 Service and troubleshooting ENWW Table 2 5 Printing a configuration page continued Product Instructions Press 22 or Press SELECT to open the menus Use UP ARROW or DOWN ARROW to scroll to menu and then press SELECT Use UP ARROW or DOWN ARROW to scroll to and press SELECT LJ 9000mfp Touch Touch Touch Demonstration page A demonstration page is used during some troubleshooting procedures Table 2 6 Printing a demonstration page Product Instructions LJ 1000 1005 LJ 1150 1300 LJ 2300 A demonstration page is not available LJ 3300mfp Press
47. 1 not correctly installed in the printer Push the fuser firmly into the Press the HELP button for Press the UP ARROW button If the error persists verify that 6 Replace the fuser assembly 7 Replace the DC controller Replace the power supply The fuser is not fully seated or has been removed and must be reinstalled for printing to continue If the fuser is in the printer remove and reinstall it If the fuser is not in the printer install it printer until the blue levers on both sides click into place detailed information and the DOWN ARROW button to step through the instructions the fuser connector J128 for the LJ 4200 J228 for the LJ 4300 is good PCA 90 Chapter 2 Service and troubleshooting ENWW Table 2 18 Alphabetical error messages continued LJ 4200 4300 Message Description Action Tray XX is either empty based on 1 Press the HELP button for the operation of the paper sensor detailed information or configured for a type and size 2 Press the UP ARROW button other than that specified in the and the DOWN ARROW button jos to step through the alternates with instructions 3 Print a configuration page and verify that the tray settings are correctly set 4 If the tray settings on the configuration page do not match the actual tray setting verify that the indicated tray s paper width switch SW102 SW801 or SW1 is operat
48. 2 18 Alphabetical error messages continued LJ 4200 4300 Message Description Action Too many optional input trays are Turn off the printer power and installed A maximum of two remove a tray optional trays is allowed The media type or size in the 1 To change the media type specified tray cannot be press the SELECT button Use determined the UP ARROW button and the DOWN ARROW button to scroll to the type and then press the SELECT button to select it 2 To change the media size to Letter A4 Executive B5 JIS A5 or Legal leave the tray switch in the standard position 3 To change the media size to other sizes move the tray switch to custom adjust the paper guides against the paper and close the tray Use the UP ARROW button and the DOwN ARROW button to scroll to the media size and then press the SELECT button to select it The specified tray is empty but 1 Refill the indicated tray the current job does not require this tray in order to print correctly 2 If the error persists verify that the indicated tray s paper out alternates with sensor PS105 PS101 PS801 or SR3 is correctly functioning correctly ENWW Troubleshooting control panel messages 101 Table 2 18 Alphabetical error messages continued LJ 4200 4300 Description Action The specified tray is open or not 1 Close the tray closed completely 2 If this error persist
49. ARROW or the DOWN ARROW buttons to scroll to the iF submenu and then press the SELECT button Use the UP ARROW or the DOWN ARROW buttons to scroll to and then press the SELECT button Use the UP ARROW or the DOWN ARROW buttons to scroll to desired setting and then press the SELECT button Press the PAUSE RESUME button to close the menu LJ 3300mfp Press ENTER MENU to access the menu Use the lt or gt buttons to select i and then press ENTER MENU Use the lt and gt buttons to select i Use the lt and gt buttons to select the language you want Press ENTER MENU to save the selection LJ 4100mfp LJ 4200 LJ 4300 12 Chapter 1 Control panel Press and hold the SELECT button while turning on the printer Continue to hold down the SELECT button until the three control panel LEDs are illuminated Release the SELECT button 3 The message appears on the display 4 Press and release the SELECT button Wait for the printer to initialize Use the UP ARROW button or DOWN ARROW button to scroll to the language you want to see on the display Press the SELECT button to save your choice An asterisk appears beside the selected language ENWW Table 1 4 Setting the control panel display language continued LJ 5000 LJ 5100 LJ 8150 LJ 9000 Instructions Press and hold SELECT while turning the printer on Hold SELECT until appears Release SELECT TIEL Mi appears briefly Wait for 1 to a
50. C Windows Temp Try printing at a lower resolution especially if the print job contains complex graphics 56 Chapter 2 Service and troubleshooting ENWW Control panel light messages LJ 1150 1300 Each control panel light message is listed along with possible causes and steps to resolve identified errors Figure 2 3 Control panel location LJ 1150 1300 Table 2 13 Control panel light messages LJ 1150 1300 Message Possible causes Solutions The printer is ready to print No action is needed O O The printer is receiving or Wait for the job to print processing data O ENWW Troubleshooting control panel messages 57 Table 2 13 Control panel light messages continued LJ 1150 1300 Message Possible causes Solutions The printer is in manual feed To turn off the manual feed mode mode change the printer property Q setting The printer is out of memory 1 The page currently printing S might be too complex for the printer memory To continue printing press and release the Go button The printer might print a partial page or the quality might be lower than normal 2 Print at a lower resolution 3 Add more memory The printer has an error The 1 Make sure that the toner door is open the media is out cartridge door is completely the toner cartridge is installed closed O incorrectly or the media is 2 Load media into the correct jammed input tray E
51. High fuser temperature 4 Faulty fuser 5 Inconsistent fuser 6 Open fuser 7 Fuser pressure release mechanism failure A temporary printing error occurred X can equal one of the following 1 Beam detect error 2 Laser error Turn the printer power off and then turn the printer power on If the problem persists replace the fuser 1 Turn the printer power off and then turn the printer power on If the problem persists replace the laser scanner alternates with A temporary printing error occurred X can equal one of the following 0 Scanner error 1 Scanner startup error 2 Scanner rotation error This error can also indicate a problem with the shutter tab on the print cartridge Turn the printer power off and then turn the printer power on If the message persists check the print cartridge for damage or try a different print cartridge ENWW Troubleshooting control panel messages 71 Table 2 16 Numerical printer messages continued LJ 2300 Description Action There is a problem with the printer 1 You might have to reseat or memory The DIMM that caused replace the specified DIMM the error is not used Turn the printer power off and X signifies the DIMM type and can then reseat the DIMM that equal one of the following caused the error 0 ROM 1 RAM Y signifies the device location and can equal one of the followi
52. L Attention ie f P Figure 1 1 Control panel layout LJ 1000 2 Chapter 1 Control panel ENWW LJ 1005 1150 1300 Read light green Attention light amber Figure 1 2 Control panel layout LJ 1150 1300 LJ 2300 Graphical display _ o o UP button Tr 9 EN SELECT button utton BACK button E DOWN button PAUSE RESUME ES CANCEL JOB button c c button READY light DATA light ATTENTION light Figure 1 3 Control panel layout LJ 2300 ENWW Using the control panel 3 LJ 3300mfp Fax capability is available on the LJ 3330 product Use the fax controls to send and receive faxes These controls and the fax menu or software are used to change commonly used fax settings 5 d dials fax phone D volume book resolution pause redial OO gt fax send Figure 1 4 Fax controls LJ 3300mfp On the LJ3330 use the alphanumeric buttons to type fax data into the product display screen and dial phone numbers for faxing For a full description of alohanumeric key characters see Using Dialing Characters in the user guide on the product CD D Figure 1 5 Alphanumeric controls LJ 3300mfp Note Keypad buttons are numeric on non fax models and alphanumeric on the LJ 3330mfp Use the MENU and CANCEL buttons to choose menu options determine the product s status and cancel the current job 4 Chapter 1 Control panel ENWW menu
53. LJ 2300 303 LJ 4200 4300 313 LJ 5000 315 Separation pads life expectancies 289 LJ 2300 301 LJ 4200 4300 311 312 replacing customer responsibilities 29 serial transmission errors 138 219 service manuals ordering iii Service menu accessing 237 options available 240 Service notes 337 350 Index service PIN codes v settings restoring default 253 software troubleshooting 35 solenoids LJ 2300 304 LJ 5000 315 319 specifications electrical 41 environmental 39 Spool 32 error 56 stacker LJ 4200 4300 error messages 92 94 125 jams 112 power on sequence 328 stapler LJ 9000 error messages 200 stapler stacker LJ 4200 4300 error messages 92 94 100 125 jams 111 power on sequence 328 status lights See lights status page supplies 52 storage job LJ 4200 4300 error messages 104 LJ 5100 error messages 150 LJ 9000 error messages 201 storing printer 39 supplies life expectancies 289 memory errors 66 105 non HP 31 replacing customer responsibilities 29 status page printing 52 See also print cartridges support websites 340 switches LJ 1000 1005 298 LJ 2300 302 LJ 4200 4300 313 LJ 5000 315 319 power 37 T technical support 340 telephone numbers ordering service manuals iii tests drum functional test 292 engine 262 half self test functional check 291 paper path 267 troubleshooting 34 thermistors LJ 5000 315 toner cartridges See print cartridges ENWW training technical 340 tray error messages LJ
54. LJ 3300mfp 37 7 mm 1 4 inches Developing cylinder Primary charging roller 45 2 mm 1 7 inches Transfer roller Heating element Pressure roller 56 5 mm 2 2 inches 62 8 mm 2 5 inches 75 4 mm 2 9 inches Toner drum LJ 4100mfp 38 mm 1 5 inches Print cartridge primary charging roller 47 mm 1 8 inches Transfer roller 50 mm 2 inches Feed and registration rollers Fuser pressure roller 63 mm 2 5 inches 75 mm 2 9 inches Upper fuser hot roller tray feed roller separation roller 94 mm 3 7 inches 294 Chapter 4 Print quality Photosensitive drum ENWW Table 4 4 Repetitive defects continued LJ 4200 4300 37 7 mm 1 4 inches Print cartridge 62 8 mm 2 5 inches Print cartridge 75 mm 2 9 inches LJ 4200 94 mm 3 7 inches LJ 4300 Fuser 94 2 mm 3 7 inches Print cartridge 44 mm 1 7 inches Primary charging roller 50 mm 1 9 inches 52 mm 2 0 inches Developing cylinder Registration roller Feed roller 55 mm 2 1 inches Transfer charging roller 75 mm 2 9 inches Fuser roller 79 mm 3 1 inches Fuser pressure roller 94 mm 3 7 inches Photosensitive drum 135 mm 5 3 inches Cassette pickup roller ENWW 44 mm 1 7 inches Registration roller 44 4 mm 1 8 inches Print cartridge charging roller 47 mm 1 9
55. Out of paper e Media jam e Toner door open e Toner cartridge missing 54 Chapter 2 Service and troubleshooting ENWW Table 2 11 Status lights messages continued LJ 1000 1005 Message Possible causes Solutions The Ready light illuminates and A user intervention message the Attention light blinks The appears on the computer screen printer is in a continuable error Follow the directions in this state message to clear the error Out of memory is the continuable error e xig e The Ready and Attention lights A fatal error message appears on are illuminated The printer isin the computer screen Follow the a fatal error state directions in the message to clear the error Possible fatal errors are e Fuser error Laser scanner error ECU communication error Formatter RAM or ROM error Scan buffer error Dynamic RAM controller error General fatal error Miscellaneous hardware error Note The cable pod LJ 1000 or formatter LJ 1005 downloads the firmware from the computer each time you turn on the printer If the cable pod LJ 1000 or formatter LJ 1005 does not receive the firmware download from the computer only the ready and fatal error light patterns can appear Hint The status lights can only display information about one printer state at a time The status lights display printer status information in the following order fatal errors intervention required error continu
56. PUL commands from the MS DOS Editor window Table 2 34 Gaining access to the service menu Product Instructions LJ 1000 1005 LJ 1150 1300 Service menu is not supported LJ 2300 1 Press the SELECT button 2 Use the UP ARROW or the DOWN ARROW button to scroll to and then press the SELECT button The message appears on the control panel 3 Type the PIN code 11230002 using the UP ARROW or the DOWN ARROW button to scroll to the correct number and then press the SELECT button to set that number and move to the next number 4 Finish entering the PIN and press the SELECT button LJ 3300mfp 1 Make sure that the control panel display shows 2 Press MENU ENTER 3 Press 2 on the keypad Note You can access the secondary service menu from any other menu by pressing 2 4 Use the lt and gt keys to navigate the secondary service menu 5 Exit the secondary service menu and remove it from the menu tree by pressing CANCEL to return to the display then press CANCEL again ENWW Gaining access to the service menu 237 Table 2 34 Gaining access to the service menu continued Product Instructions LJ 4100 mfp 1 Press the MENU button 2 Press the DOWN ARROW button until the message appears on the control panel display 3 Press the SELECT button 4 Enter the PIN code 04410002 then press the SELECT Button LJ 4200 4300 The service
57. Replace the DIMM that caused Values of x 4 and zz are the error as follows x DIMM type 0 ROM 1 RAM y Device location O internal memory ROM or RAM 1 to 3 DIMM slots 1 2 0r 3 zz Error number 0 Unsupported memory 1 Unrecognized memory 2 Unsupported memory size 3 Failed RAM test 4 Exceeded maximum RAM size 5 Exceeded maximum ROM size 6 Invalid DIMM speed 7 DIMM reporting information incorrectly 8 DIMM RAM parity error 9 ROM needs to be mapped to an unsupported address 10 DIMM address conflict 11 PDC XROM out of bounds 12 Unable to make a temporary mapping ENWW Troubleshooting control panel messages 141 Table 2 21 Numerical error messages continued LJ 5000 Message Cause Solution alternates with An internal communication error occurred 1 Press Go The page containing the error will automatically be reprinted 2 Check power at the site 3 Replace the formatter PCA 4 Replace the DC Controller alternates with A temporary printing error occurred X Description 1 Illegal input or bad accessory connection 2 Illegal output 1 Press Go The page containing the error will automatically be reprinted 2 Turn the printer off and then turn the printer on 3 Check the printer s configuration 4 Verify accessory connections An error occurred with the Fan s motor X Description 1 Printer Fan 1 Check the Fan s
58. SELECT to accept an alternative type or size No memory is available in the printer The current job might not print correctly and some resources such as downloaded fonts or macros might have been deleted You might want to add more memory to the printer The printer changed its memory settings because it did not have enough memory to use the previous settings for I O buffering and resource saving This usually occurs after memory is removed from the printer a duplexer is added or a printer language is added You might want to change memory settings for I O buffering and resource saving although default settings are usually best or add more memory to the printer The printer did not have enough free memory to print the entire job The remainder of the job will not print and will be cleared from memory Press GO to continue Change the resource saving setting from the printer control panel or add more memory to the printer 148 Chapter 2 Service and troubleshooting ENWW Table 2 22 Alphabetical numerical error messages continued LJ 5100 Message Solution The printer had to compress the job in order to fit it in available memory Some data loss might have occurred Press Go to continue You might want to add more memory to the printer The data dense text rules raster or vector graphics sent to the printer was too complex Press Go to print the transferred data Some data migh
59. Table 2 23 Alphabetical numerical error messages continued LJ 8150 Message Cause Solution alternates with The paper path between the printer and the external paper handling output device is open and must be closed before printing can continue Close the paper path Tray 1 does not contain the specified size paper Load the specified type of paper into Tray 1 One of the following occurred A manual feed was requested There is no paper in Tray 1 The wrong size paper is loaded The control panel is not set for the kind of paper loaded 1 Load the requested paper into Tray 1 2 Press Go if the desired paper is already loaded in Tray 1 3 Press VALUE to scroll through the available types and sizes 4 Press SELECT to accept the alternate type or size Tray 1 does not contain the specified type of envelope Load the specified type of envelope into Tray 1 Tray 1 does not contain an envelope Load an envelope into Tray 1 alternates with The output bin is full and needs to be emptied 1 Remove the media from the Face down bin 2 Make sure that the sensor flag moves freely The media type in the specified tray cannot be determined Load known media or set the correct media type 168 Chapter 2 Service and troubleshooting ENWW Table 2 23 Alphabetical numerical error messages continued LJ 8150
60. The cable is not con nected correctly Reconnect the cable An incorrect printer driver is selected Reset the printer driver Other devices are con nected to the parallel port Disconnect the other devices and try again to print There is an LPT port driver problem in Win dows 95 NT Reset the computer s port settings The formatter has failed Replace the formatter Does the product scan to the computer Initiate a scan from either the computer s basic desktop software or from the product Other devices are con nected to the parallel port Disconnect the other devices and try again to scan The computer s paral lel port hardware is not bidirectional Check hardware documentation to see if the port configuration can be changed The BIOS settings for the parallel port are set incorrectly Polling is turned off in HP LaserJet Director or HP LaserJet Director is not running Reset the computer s port settings If the problem persists reset the BIOS settings in CMOS Start HP LaserJet Director and turn on polling 36 Chapter 2 Service and troubleshooting ENWW Power on Note It is important to have the printer control panel functional as soon as possible in the troubleshooting process so that the printer s diagnostics can assist in locating printing errors Table 2 2 Power on defect or blank display Problem Action The pow
61. UP navigation button twice The message T will appear on the control panel display Press the SELECT button once The message will appear on the control panel display When the cold reset is complete the MFP will restart LJ 4200 4300 Before performing cold reset print the following information pages Use these pages to reset any menu settings that the user has changed from factory defaults e Configuration page e File directory page 1 Turn the printer power off 2 Hold down the SELECT button and then turn the printer power on Continue holding down the SELECT button until all three printer control panel lights flash once and then remain on This might take up to 10 seconds Wait for the message to appear on the display then press the UP ARROW button or the DOWN ARROW button until CX f is highlighted Press the SELECT button The printer performs a cold reset and then continues its power on sequence Check all I O settings and reset any customer set printer configuration values 254 Chapter 2 Service and troubleshooting ENWW Table 2 38 Cold reset continued Instructions LJ 5000 CAUTION LJ 5100 Performing a cold reset resets the Jetdirect configuration To LJ 8150 avoid making changes to your configuration remove the Jetdirect card before performing a cold reset If possible print a configuration page prior to performing a cold reset This will document current settings for later r
62. alternates with assembly The stacker or stapler stacker 1 Turn the printer power off was removed and then 2 Verify that the stacker or replaced while the printer stapler stacker is installed power was on correctly Note 3 Turn the printer power on ENWW Troubleshooting control panel messages 125 Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description Action Note The stacker or stapler stacker LED is continuously illuminated in amber A stacker or stapler stacker error has occurred XX Description 01 output lift roller or paddle motor error 02 jogger motor error 03 stapler motor error 1 2 Press the HELP button for detailed information Press the UP ARROW button and the DOWN ARROW button to step through the instructions Turn the power off Verify that the stapler stacker is installed correctly and that its electrical connector is seated in the connector on the printer Turn the power on If the error amp amp i persists replace the stapler unit If other errors messages persist replace the stacker or stapler stacker alternates with One or more printer settings that were saved in the nonvolatile storage device are invalid and have been reset to factory defaults Pressing the SELECT button should clear the message Printing can continue but might not behave as unexpected because of the changed setting
63. and then turn the printer power on alternates with A temporary printing error occurred in one of the printer fans X represents the fan motor number associated with the error For example 1 fan motor 1 Turn the printer power off and then turn the printer power on alternates with A printer error has occurred where a memory tag CPU error was detected or there is a problem with the air sensor or power supply X can equal one of the following 2 Air generator sensor 3 CPU 4 Power supply To resolve problems with the power supply 1 Remove the printer from any UPS supplies additional power supplies or power strips Plug the printer into a wall outlet and see if this resolves the problem 2 Ifthe printer is already plugged into a wall outlet try another power source in the building that is independent of the one currently being used The line voltage and current source at the printer location might need to be inspected to ensure that they meet the electrical specifications for the printer See Environmental specifications on page 39 ENWW Troubleshooting control panel messages 73 Table 2 16 Numerical printer messages continued LJ 2300 Description Action alternates with A temporary motor error occurred Turn the printer power off and X can equal one of the following then turn the printer power on 0 Motor error 1 Motor startup error 2
64. and troubleshooting ENWW Table 2 17 Alphabetical numerical error messages continued LJ 4100mfp Message Explanation Recommended action Scan unit intake fan failure The flatbed cover is open while the MFP is initializing after the power is turned on 1 o e N a With product power on verify that the fan is functioning the fan is off when the MFP is in PowerSave mode Check for loose connectors and frayed or pinched wires Reseat the fan connector at scanner controller PCB location J1203 Replace the fan Turn the power off Close the flatbed cover Turn the power on ENWW Flatbed optical unit motor failure Verify that the optical unit lock is in the unlocked position Verify that the flatbed optical unit moves during initialization when the power is turned on Or 3 Use the control panel diagnostic menu to test the scanner motor Verify that the optical unit drive belt is properly installed tensioned and that its teeth are meshed with the drive gear Verify that the ribbon cable is properly installed and does not hinder the optical unit movements Check for loose connectors and frayed or pinched wires Reseat the optical unit connector at scanner control PCB location J1207 Replace the scan unit optical unit gear motor assembly Troubleshooting control panel messages 81 Table 2 17 Alphabetical n
65. before the user is prompted to install a maintenance kit When this number of pages is reached the message appears on the control panel display Re enter the printer serial number from the identification label if a replacement formatter is installed Printer serial number from the identification label Resets the default paper size when the formatter is replaced Performs a staple position calibration 244 Chapter 2 Service and troubleshooting ENWW Table 2 35 Service menu items continued Product Service menus item Description LJ 9000mfp Clears the error event log PIN code POTRL PAGE f Set the total pages that have 00900001 The total number of pages printed can be found on the configuration page been printed to date Reset to 0 if a maintenance kit is installed The number of pages printed since the last maintenance kit was installed and this counter was reset to 0 The number of pages that can print before the user is prompted to install a maintenance kit When this number of pages is reached the messag appears on the control panel display Set the total pages that have been printed using the ADF Set the total pages that have been printed using the flatbed Set the total pages that have been simplex printed using the ADF Set the total pages that have been duplex printed Set the total
66. by paper size Supported Model Average maximum pages Service manual part product number per month printing number LJ 5100 Q1860A NA 65 000 Q1860 90918 LJ5100tn Q1861A LJ5100dtn Q1862A LU5100Le Q1863A LJ 8150 C4265A NA 150 000 C4262 90963 LJ 8150N C4266A LJ8150DN 4267A LJ8150HN C4269A LJ 8150mfp C4268A C8519 90912 LJ9000n C8520A LJ9000dn C8521A LJ9000hns C8922A LJ9000mfp C8523A Varies by paper size C8523 90921 Service pin codes Product PIN code Not required LJ 1000 LJ 1005 LJ 1150 1300 LJ 2300 11230002 LJ 3300mfp Not required LJ 4100mfp 04410002 LJ4200 11420002 LJ 4300 11430002 LJ 5000 5100 Not required LJ 8150 Not required LJ 9000 LJ 9000mfp ENWW 00900001 vi ENWW Contents ENWW Service pin codes 0 0 V 1 Control panel Using the control panel 0 0 0 eee 2 Control panel layout llle ne 2 LJ 1000 ci naso eter RR Rd ere ERE Ex WR 2 LJ 1005 1150 1300 1 2 eee 3 LJ 2300 EIET 3 LJ 3300mfp 2 2 tees 4 LJ4100mfp iss bee eder RI ed ee ae E Does 6 LJ 4200 4300 0 eee 6 LJ 5000 5100 rcs beret ERR ERR RR E 7 LJ 8150 ee pcg pace re Ep Re RR a waht eee 7 LJ 9000 dicatae ete eR ee eR E VIR EE vd 8 LJ 9000mfp eR o Rh Roe RR RR Ro Rn 9 Setting the control panel display language 12 U
67. connector J210 Output sensor J211 Paper feed sensor J206 Fuser assembly I F J203 Solenoid INL 101 Power cord J102 Fuser assembly power FH101 ECU PCB fuse FH102 J401 Motor 298 Chapter 5 Illustrations ENWW Figure 5 2 LJ 1000 1005 connectors Reference LJ 1000 1005 component J603 Laser scanner JP617 LED status panel J601 ECU ribbon cable J605 Cable pod J411 Paper feed sensor J801 Laser scanner ribbon cable J101 Motor ENWW Major components 299 LJ 1150 1300 Figure 5 3 LJ 1150 1300 connectors 300 Chapter 5 Illustrations ENWW LJ 2300 Figure 5 4 LJ 2300 components 1 of 5 Reference LJ 2300 component Reference LJ 2300 component 1 Pressure roller 6 Tray 1 separation pad 2 Fuser 7 Tray 2 pickup roller 3 Fuser film 8 Tray 2 separation pad 4 Transfer roller 5 Tray 1 pickup roller ENWW Major components 301 Figure 5 5 LJ 2300 components 2 of 5 Reference LJ 2300 component 1 Power switch 2 Engine test button 3 Interlock SW1 302 Chapter 5 Illustrations ENWW Figure 5 6 LJ 2300 components 3 of 5 Reference LJ 2300 component Rear output bin sensor PS502 Delivery sensor PS2301 Reversed media sensor PS501 Top of page sensor PS2305 Automatic duplex pickup sensor PS503 Tray 2 media sensor PS1305 N o oy A
68. cover switch SW101 9 Fuser assembly delivery sensor PS108 4 Paper stack sensor PS107 10 Top of page sensor PS103 5 Tray 2 paper sensor PS101 6 Tray 1 paper sensor PS105 ENWW Major components 313 Figure 5 17 LJ 4200 4300 motors and fans Reference LJ 4200 4300 component 1 Right side cooling fan HP LaserJet 4300 only D Print cartridge motor HP LaserJet 4300 only 3 Main drive motor 4 Lifter drive motor 5 Main cooling fan 314 Chapter 5 Illustrations ENWW LJ 5000 5150 Figure 5 18 LJ 5000 switches sensors and thermistors Table 5 1 Sensors and Signals LJ 5000 Sensor Name CL405 Registration roller clutch CL406 Feed roller clutch PS301 Tray 2 paper sensor PS302 Tray 1 paper width sensor ENWW Major components 315 Table 5 1 Sensors and Signals continued LJ 5000 Sensor Name PS303 Face up tray open sensor PS307 Face down tray paper full sensor PS401 Tray 1 paper sensor PS402 Top of page sensor PS403 Registration roller paper sensor PS1307 Fuser delivery paper sensor PS1601 250 sheet feeder paper sensor PS1701 Duplexer reversing unit paper sensor PS1702 Duplexer side registration guide home position sensor PS1703 Duplexer refeed paper sensor SL306 Tray 2 pickup solenoid SL404 Tray 1 pickup solenoid SW101 Main power switch SWA401 Top cover switch SW403 Tray 2
69. door will cause the printer to attempt to clear the paper path e Perform the service test e Ifthe jam persists replace the PIU e Replace the tray 1 pickup rollers e Replace tray 1 204 Chapter 2 Service and troubleshooting ENWW Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e A page is jammed in the paper path at the fuser Clear the jam in the indicated area area e Closing the door will cause the The page s leading edge printer to attempt to clear the did not reach PS502 in the paper path specified time e Ifthe jam persists replace the print cartridge e Replace the transfer roller assembly e Replace the fuser A page is jammed in the Clear the jam in the indicated paper path at the fuser area area e Closing the door will cause the The page s leading edge printer to attempt to clear the did not reach PS502 in the paper path specified time e Ifthe jam persists replace the print cartridge e Replace the transfer roller assembly e Replace the fuser A page is jammed in the e Clear the jam in the indicated paper path at the fuser area area e Closing the door will cause the printer to attempt to clear the paper path e Ifthe jam persists replace the fuser ENWW A page is jammed in the paper path at the fuser area Clear the jam in the indicated area Closing the door will cause the printer to attempt to c
70. download the latest firmware 3 See Downloading the new firmware to the printer LJ 9000 below to download the new firmware to the MFP Downloading the new firmware to the MFP LJ 9000mfp You can send a RFU to the MFP at any time The MFP waits for all input output channels to become idle before turning power off and back on Note If the firmware upgrade involves a change in the format of NVRAM the NVRAM settings will be lost and must be reset again by the customer Microsoft Windows systems LJ 9000mfp Note Some Windows systems require the following command to be performed at the command prompt if the system receives a time out error during the MFP firmware upgrade process mode Iptt p If the MFP is shared on a network then the following command can be issued from a command prompt copy b FILENAME SHARENAME PRINTERNAME where FILENAME is the name of the RFU file SHARENAME is the name of the computer from which the MFP is being shared and PRINTERNAME is the MFP share name 24 Chapter 1 Control panel ENWW If the MFP is connected locally then the RFU file can be sent directly to the MFP with a copy command from a command prompt or MS DOS window copy b FILENAME PORTNAME where FILENAME is the name of the RFU file and PORTNAME is the name of the appropriate print engine port such as LPT 1 You can also send the file through an infrared receiver IR pod UNIX systems LJ 9000mfp Any met
71. entry area e Turn power off and back on e Send two pages through for a test job e Upgrade firmware e Replace the accumulator assembly e GW sensor never e Clear the jam activated e Turn power off and back on Note e Send two pages through for a This jam might be a test job hardware malfunction if the Replace the accumulator failure persists consistently assembly e Media is jammed in the e Clear the jam accumulator exit area e Turn power off and back on e Send two pages through for a test job e Replace the accumulator assembly e Retainer sensor does not e Clear the jam activate e Turn power off and back on Note e Send two pages through for a This jam might be a test job e Replace the accumulator hardware malfunction if the failure persists consistently assembly 212 Chapter 2 Service and troubleshooting ENWW Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e The carriage hit the media e Media is jammed between the carriage and the stack Clear the jam Perform a staple position calibration of paper in the stapling e Send a staple job to the stapler area e Turn power off and back on e The carriage motor does je Replace the carriage assembly not detect movement it e Replace the stapler unit should be finding the home position Media is jammed in the e Clear the jam stapler unit e Turn power off and back on e Senda stapl
72. error messages continued LJ 9000 Message Cause Solution E we alternates with The specified tray is empty but the current job does not need this tray to print correctly Load additional paper into tray configuration problem has prevented the job from being stored e The specified tray is open e Close tray but the current print job does not require this tray to print alternates with e The custom switch is in the e Verify tray settings Standard position and the e Verify application settings user selects a value from the e Set the tray switch to menu Custom or do not select a alternates with value from the menu Displays what size media has No action required been detected in the tray XX e If custom size media is when the tray is closed and installed change the custom the custom switch has not Switch to the correct been changed position The system has detected a e Reconfigure the tray for transparency in the paper transparencies path coming from tray XX e f no transparencies are installed replace the OHT sensor PS1 A memory disk or Check display panel for additional messages ENWW Troubleshooting control panel messages 201 Table 2 32 Alphabetical error messages continued LJ 9000 Message Cause Solution A job has been received that requires a specified size Reformat the print jo
73. from the I O Menu in the printer s control panel matches the setting on the computer 3 Press Go to clear the error message Data will be lost alternates with The printer encountered an error while transferring data from the computer The error might have occurred for several reasons The computer was powered on or off while the printer was online The printer s serial configuration was not the same as the computer s 1 Verify the cable connections Make sure that the printer s serial configuration is set the same as the computer from the I O Menu in the printer s control panel 2 The serial baud rate setting can be accessed from the I O Menu in the printer s control panel 3 Press Go to clear the error message and continue the printing 4 Turn the printer off 5 Reseat the EIO card and turn the printer on alternates with The connection has been broken between the printer and the EIO card in the specified slot 1 Turn the printer off and reseat the card 2 Press Go to clear the error message and continue printing ENWW Troubleshooting control panel messages 161 Table 2 23 Alphabetical numerical error messages continued LJ 8150 Message Cause Solution alternates with A temporary printing error occurred X Description 1 Unknown misprint error 2 Beam detect misprint error 3 See error 41 3 4 No VSYNC error 5 Med
74. icons for the printers to be updated into the Printers folder Multiple printers can be updated at the same time 7 Using the lower right hand window browse to the new firmware files MFW and drag the file icons to the firmware folder in the top left window This file now appear as a ROF file 8 The upper right hand window will be updated to reflect the MFP s status 9 Click the upgrade button and wait for the operation to complete 10 Verify that the MFP s status changed to upgraded 11 Power the LaserJet and the Copy Module off and back on to complete the update LJ 9000 The process for upgrading printer firmware remotely involves three steps 1 Determine the current level of firmware installed on the printer 2 Goto the http www hp com go 1j9000 firmware Web site and download the latest firmware 3 Download the new firmware to the printer Downloading the new firmware to the printer LJ 9000 You can send an RFU upgrade to a printer at any time the printer waist for all input output channels to become idle before turning power off and back on Note If the firmware upgrade involves a change in the format of NVRAM the NVRAM settings will be lost and must be reset by the customer Windows systems LJ 9000 Note Some Windows systems require the following command to be performed at the command prompt if the system receives a time out error during the printer upgrade process mode Ipt1 p If the printer is
75. inches Face up delivery roller 53 5 mm 2 1 inches Print cartridge developing roller 75 mm 2 9 inches Pickup feed or separation roller 94 mm 3 7 inches Photosensitive drum 100 mm 3 9 inches Fuser lower roller 141 mm 5 5 inches Fuser upper roller Repetitive defect 295 Table 4 4 Repetitive defects continued LJ 9000 44 mm 1 7 inches Primary charging roller LJ 9000mfp registration roller 53 mm 2 0 inches Feed roller 3 PIU Transfer charging roller 60 mm 2 4 inches Pre registration roller 63 mm 2 5 inches Developing roller 72 mm 2 8 inches Feed roller 2 PIU 75 mm 2 9 inches Pickup roller 94 mm 3 7 inches Feed roller 1 Photosensitive drum Separation roller 126 mm 4 9 inches Pressure roller 160 mm 6 3 inches Fuser roller 296 Chapter 4 Print quality ENWW 5 Illustrations Contents Major components ssssessseeelee eee n 298 Power on or operational sequences l l 324 ENWW Contents 297 Major components LJ 1000 1005 J305 4304 Oi SW301 J210 J206 lu204 J211 INL101 FH101 FH102 J401 2 E Figure 5 1 LJ 1000 1005 ECU connectors Reference LJ 1000 1005 component SW301 Door open detection switch J301 Toner cartridge high voltage connector J304 Toner cartridge high voltage connector J305 Formatter
76. input trays and that all length and width guides are set correctly Clean the printer Debris in the paper path such as toner and paper dust inhibits free movement of media through the printer and blocks the sensors Change the printer input and output selections to determine if the problem is associated with a particular area of the printer Check the condition of the pickup rollers and feed rollers Worn separation pads on the multipurpose tray can cause media to multifeed Bent separation tabs can cause media misfeeds and multifeeds Replace the tray if necessary Check the tray switches Defective paper tray switches can cause paper jams by indicating the wrong paper size to the formatter Check that the paper path is clear when you clean the printer and when you clear paper jams Also remove the fuser and carefully check it for jammed paper Scraps of paper that remain in the paper path can cause intermittent paper jams Automatic document feeder ADF jams Note This only applies to printers that have an ADF unit Do not load more than 30 sheets of media 20 Ib 75 g m bond into the ADF LJ 4100mfp The media stack must be below the arrows that are embossed on the ADF paper guides When loading the ADF verify that the media stack is square and straight and the side paper guides are adjusted to the width of the pages to be copied or scanned There is an approximately two second delay between when media is detected in the ADF a
77. is defined as media that is less than 200 mm 7 9 inches in length If the fuser delivery sensor PS108 does not detect the trailing edge of the media within a specified time after a fuser wrapping jam is detected the microprocessor on the DC controller PCA determines there is a fuser wrap jam Or If the fuser delivery sensor PS108 does not detect the trailing edge of the media within a specified time after it has detected the leading edge of the media the microprocessor on the DC controller PCA determines there is a fuser wrap jam The transport process is stopped and a i message appears on the control panel display Paper path troubleshooting 279 Table 3 2 Jams continued Product Instructions LJ 4200 4300 continued Printer delivery delay jam If the fuser delivery sensor PS108 does not detect the trailing edge of the media within a specific time after detecting the leading edge of the media the microprocessor on the DC controller PCA determines there is a fuser stationary jam The transport process is stopped anda i message appears on the control panel display If the fuser delivery sensor PS108 detects the trailing edge paper out of the media within a specified time after it has detected the leading edge of the media the microprocessor on the DC controller PCA determines there is a delivery jam However if the paper length detected by the top of page sensor PS103 does not match the media size th
78. is empty or the tray is not closed correctly All other trays are also empty Load the requested media into the tray that is indicated If there is media in the tray close the tray correctly and press PAUSE RESUME alternates with A job is sent that requires a specific type and size that is not available in the tray that is indicated Perform one of these steps e Load the requested media into the indicated tray and press the SELECT button e Press the SELECT button to use a type and size that are available in another tray ENWW Troubleshooting control panel messages 63 Table 2 15 Alphabetical printer messages continued LJ 2300 Message Cause Solution alternates with The printer is waiting for media to be loaded in tray 1 for manual feed Perform one of these steps e Load the requested media into the tray 1 and press the SELECT button e Press the SELECT button to use a type and size that are available in another tray message appears when the cid setting in the ee Setup submenu is set to and the cartridge has approximately 8 percent of its toner remaining Make sure that you have a new cartridge ready The printer is in Powersave mode Any key press error condition or receipt of printable data clears this message alternates with The tray indicated is loaded with a different size of paper than the size configured for the
79. keypad map Red blue green corrected Red blue green uncorrected 240 Chapter 2 Service and troubleshooting ENWW Table 2 35 Service menu items continued Product Service menus item Description LJ 4100mfp PIN code 04410002 Removes all recorded events The total number of pages printed can be found on the configuration page Lifetime count of all pages scanned copied and printed Reset to 0 if a maintenance kit is installed Number of pages copied and printed since the last maintenance interval Number of pages copied and printed that will cause the Perform Printer Maintenance message to appear on the control panel display the default setting is 200 000 pages Lifetime count of all pages scanned using the ADF Lifetime count of all pages scanned using the flatbed Lifetime count of one sided pages scanned using the ADF Lifetime count of one sided pages scanned for copy jobs using the ADF or the flatbed Lifetime count of one sided pages scanned for digital send jobs using the ADF or the flatbed Lifetime count of pages printed as output from copy jobs Scanner NVRAM settings can be saved and restored in case they are needed when upgrading MFP firmware Displays the MFP s serial number Default paper size when the MFP is reset the default setting is letter ENWW Service menu
80. menu is protected by use of a personal identification number PIN When you select from the list of menus you are prompted to type an eight digit PIN code Note The printer automatically exits the service menu after about one minute if no menu items are selected or changed Use PIN code 11420002 for the LJ 4200 and PIN code 11430002 for the LJ 4300 1 Press the SELECT button to open the menus Use the UP ARROW button or the DOWN ARROW button to scroll to and then press the Select button 2 Press the UP ARROW button or the Down Arrow button until the first digit of the PIN code appears Press the SELECT button to save that digit Repeat this selection procedure until you have typed the entire eight digit PIN code You can use the LEFT ARROW button to return to a PIN digit When the last digit is saved the service submenu appears on the control panel display 3 Use the UP ARROW button or the DOWN ARROW button to scroll to the service menu item that you want and then press the SELECT button LJ 5000 5100 1 Hold down SELECT and CANCEL JOB while turning on the printer If the control panel reads the keys were released too caon 2 Press the right side of the M hen press SELECT The message S displayed To exit the Service Mode press Go ke 238 Chapter 2 Service and troubleshooting ENWW Table 2 34 Gaining access to the service menu continued Product Instructions
81. not any media left on the glass from a previous copy job 2 Attempt to perform the auto calibration procedure again 78 Chapter 2 Service and troubleshooting ENWW Table 2 17 Alphabetical numerical error messages continued LJ 4100mfp Message Explanation Recommended action Communication between the printer formatter and the copy processor board has failed 1 Verify that the high speed copy connect cable between the formatter and the copy processor board is correctly connected Reseat the connectors 2 Verify that the copy processor board is firmly seated into the connector on the intermediate PCB 3 Check for broken frayed or pinched wires 4 Verify that the firmware DIMM and memory DIMM on the copy processor board are firmly seated 5 Verify that the copy processor board LEDs are illuminated A sensor is not in the correct position when the MFP is initializing when the power is turned on 1 Verify that all of the sensors move freely 2 Turn the power off and then back on The ADF cover is open or the ADF door sensor PS10 is not properly functioning See LJ 4100mfp components on page 307 1 Close the ADF door Press the START button 2 Verify that the ADF door sensor PS10 is functioning 3 Open the cover The message on the control panel should alternate betwee and 4 Perform a sensor service test 5 Ch
82. or DOWN ARROW to scroll to the F and then press SELECT LJ 9000mfp Touch on the touch screen 2 Touch 1 3 Touch i 50 Chapter 2 Service and troubleshooting ENWW Event log Use the event log to identify repetitive printer errors Table 2 8 Printing an event log Product Instructions LJ 1000 1005 LJ 1150 1300 An event log is not available LJ 2300 1 Press the SELECT button to open the menus 2 Use the UP ARROW or the DOWN ARROW buttons to scroll to and then press the SELECT button 3 Use the UP ARROW or the DOWN ARROW buttons to scroll to FEIR T Los and then press the SELECT button The event log page prints LJ 3300mfp An event log is not available LJ 4200 LJ 4300 Press the SELECT button to open the menus Use the UP ARROW button or the Down ARROW button to scroll to and then press the SELECT button Scroll to i and then press the SELECT button The event log prints Press MENU until 1 i appears on the control panel display Press ITEM until 5 appears Press SELECT to print the event log Press SELECT Use UP ARROW or DOWN ARROW to scroll to C and then press SELECT Use UP ARROW or DOWN ARROW to scroll to the and then press SELECT Use UP AnROW or DowN ARROW to scroll to the and then press SELECT LJ 9000mfp ENWW Printing information pages 51 Supplies status page Use the supplies status page to eva
83. pages that have been copied by scanning Set the total pages that have been sent by scanning Set the total pages that have been copied various calibrations and margin adjustments ENWW Service menu items 245 NVRAM initialization NVRAM initialization should always be executed immediately after replacing the firmware or the formatter board This procedure aligns the firmware with the formatter Not performing NVRAM initialization could result in deterioration of print quality Before initializing NVRAM be sure to write down the information listed below if applicable Total page count and color page count Percentage of life remaining for both the transfer kit and the fuser kit Serial number Note This information is available on the configuration page or through the service mode After replacing the firmware or the formatter board the following settings are changed or lost If you do not want to accept the new values use service mode to enter the previous settings that you wrote down prior to initializing Total page count and total color page count Percentage of life remaining for the transfer kit Percentage of life remaining for the fuser kit Printer serial number Table 2 36 Performing NVRAM initialization Product Instructions LJ 1000 1005 The LJ 1000 and LJ 1005 do not support NVRAM initialization LJ 1150 1300 1 Turn the printer off 2 Press and hold Go
84. paper size switch 1 SW404 Tray 2 paper size switch 2 316 Chapter 5 Illustrations ENWW Table 5 1 Sensors and Signals continued LJ 5000 Sensor Name SW405 Tray 2 paper size switch 3 SW1601 250 sheet feeder paper size sensors SW1602 250 sheet feeder paper size sensors SW1603 250 sheet feeder paper size sensors SW1604 250 sheet feeder paper size sensors TSW1 Fuser thermal switch TH1301 Fuser roller thermistor Printer Figure 5 19 LJ 5000 motors and fuser heaters ENWW Major components 317 Printer J170 Figure 5 20 LJ 5000 connectors 318 Chapter 5 Illustrations ENWW Printer Figure 5 21 LJ 5000 clutches and solenoids Printer Figure 5 22 LJ 5000 switches ENWW Major components 319 LJ 8150 PS1401 PS13402 PS1302 SW1401 PS1301 PS1403 Switch Sensor PCA Fan 5 Multi Purpose Tray PCA y SW1601 SW1604 A CA Fan 3 SMT1 Tray 3 SW1601 SW1604 PS1204 PS1203 PIU PCA Figure 5 23 LJ 8150 Switches sensors fans and motors 320 Chapter 5 Illustrations ENWW LJ 9000 A DC controller PCB ry n X TY Intermediate PCB Pickup PCB PS1452 PS1406 PS 1413 PS PS 1412 1411 V 1 EE PS1407 l iv l N PS1408
85. print job requested a printer language that does not exist in the printer The job will not print and will be cleared from memory 1 Print the job using a driver for a different printer language or add the requested language to the printer if available 2 Press Go to continue Troubleshooting control panel messages 129 Table 2 20 Alphabetical error messages continued LJ 5000 Message Cause Solution The EIO disk had a critical failure and can no longer be used Reseat the EIO device or replace it with a new one The requested operation could not be performed You might have attempted an illegal operation such as trying to download a file to a non existent directory 1 Check the filename and directory name 2 Retry the task The disk is full 1 Delete files from the ElO disk and then try again or add a flash DIMM 2 Download or delete files from HP JetAdmin and download or delete fonts from HP FontSmart See the software help for more information The EIO disk is protected and no new files can be written to it Disable the write protection through HP JetAdmin The flash DIMM had a critical failure and no longer can be used Remove the flash DIMM and replace it with a new one The requested operation could not be performed You might have attempted an illegal operation such as trying to download a file to a non existent directory Remove th
86. printer returns to the ready state The printer will be damaged if the power is turned off during a firmware upgrade The duplexer is not functioning 1 Turn off the printer 2 Remove and then reinstall the duplexer 3 Turn on the printer 4 Check the rear accessory power connector 5 If the error persists replace the duplexer ENWW Troubleshooting control panel messages 97 Table 2 18 Alphabetical error messages continued LJ 4200 4300 Message Description Action alternates with No toner remains in the print cartridge 1 Replace the print cartridge to continue printing 2 Press the HELP button for detailed information 3 Press the UP ARROW button and the DOWN ARROW button to step through the instructions 4 Supplies ordering information is also available from the embedded Web server 5 Ifthe error persists replace the power supply The firmware upgrade was not completed successfully Follow the ReadMe file firmware download instructions online attempt the upgrade again 98 Chapter 2 Service and troubleshooting ENWW Table 2 18 Alphabetical error messages continued LJ 4200 4300 Description alternates with is longer or shorter in the feed direction than the size setting for the tray If the media being used is Print a configuration page and Replace the indicated feeder R
87. shared on a network then the following command can be issued from a command prompt copy b FILENAME GHARENAME PRINTERNAME where FILENAME is the name of the RFU file SHARENAME is the name of the computer from which the printer is being shared and PRINTERNAME is the printer share name 22 Chapter 1 Control panel ENWW If the printer is connected locally then the RFU file can be sent directly to the printer with a COPY command from a command prompt or MS DOS window copy b FILENAME PROTNAME where FILENAMEis the name of the RFU file and PORTNAME is the name of the appropriate printer port such as LPT 1 You can also send the file through a FIR port UNIX systems LJ 9000 Any method that delivers the RFU file to the printer will work including cp home yourmachine FILENAME dev parallel where home yourmachine FILENAME contains the RFU file HP Web JetAdmin LJ 9000 This procedure requires that Web JetAdmin version 6 1 or later be installed Complete the following steps to upgrade a single printer through Web JetAdmin after downloading the RFU file from the HP Web site 1 Start HP Web JetAdmin 2 Enter the internet protocol IP address or IP hostname of the printer in the Quick Device Find field and then click Go The printer Status window appears 3 Click the right arrow on the toolbar to display the Update button 4 Click Update 5 When prompted for the type of update to perform click Update Printers a
88. test job e Replace the output device alternates with controller PCA e The printer NVRAM or hard e To clear the error press disk is failing to write SELECT e Printing can continue but e Check printer configuration there might be unexpected e Turn the printer off and back on responses because an to continue error occurred in e Reseat the hard disk alternateswith permanent storage e Reinitialize the hard disk e Replace the hard disk e One or more of the printer To clear the error press settings saved in the SELECT NVRAM or hard disk is e Check printer configuration invalid and has been reset e Turn the printer off and back on 9 to the factory default to continue alternates with e Printing can continue but e Print a configuration page T there might be unexpected e Perform a NVRAM initialization responses because an and re enter the configuration error occurred in information permanent storage e Replace the formatter 226 Chapter 2 Service and troubleshooting ENWW Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e The printer NVRAM or hard disk is full To clear the error press SELECT e Printing can continue but Check printer configuration there might be unexpected e Turn the printer off and back on 9 responses because an to continue alternates With error occurred in e Reseat the hard disk Te permanent sto
89. the automatic duplex feed unit If the top of page sensor PS2305 cannot detect the media leading edge within a specified period of time T the printer performs the pickup operation again If PS2305 cannot detect the media leading edge within the specified period of time T a jam is indicated paper pickup from the tray 1 T approximately 2 5 seconds paper pickup from the cassette T approximately 3 0 seconds paper pickup from the paper feeder T approximately 4 4 seconds paper pickup from the automatic duplexer feed unit T approximately 4 5 seconds Pickup stationary jam e When the WAIT period starts a pickup stationary jam is assessed if the top of page sensor detects media when the WAIT period starts e During media feeding a pickup stationary jam is assessed if the top of page sensor PS2305 does not detect the trailing edge of the media within 3 8 seconds after detecting the leading edge Delivery delay jam A delivery delay jam is assessed if the media does not reach the delivery sensor PS2301 within a specified period of time T after the top of page sensor PS2305 detects the leading edge Paper 270 mm or longer T approximately 2 6 seconds paper 200 mm to 270 mm T approximately 2 7 seconds paper shorter than 200 mm T approximately 4 6 seconds 274 Chapter 3 Jams ENWW Table 3 2 Jams continued ENWW Product Instructions LJ 2300 Delivery stationary j
90. the front door and remove any paper 2 Open the right door and remove any paper 3 Remove any paper from the Duplexer 4 Perform a Paper Path Test using the Duplexer 5 Check that the sensors in the Duplexer have free movement 6 If the problem persists replace the entire Duplexer Unit ENWW Table 2 30 Duplexer error messages continued LJ 8150 Message Cause Could not automatically eject paper Solution Table 2 31 Paper handling controller error messages LJ 8150 Message Cause Solution A communication error occurred in the Paper Handling Controller or in the controller PCA of an external paper handling device 1 Turn the printer off and then turn the printer on 2 Replace or exchange C link cables If the problem persists replace the PCA controller board for the input or output device If the problem persists replace the Formatter PCA The Paper Handling Controller had a bad C link communication cable This error could be caused by a power failure Turn the printer off and then turn the printer on 2 If the problem persists check the C link and power cables If the problem persists check the device power connector and power supply internal or external Replace if damaged If the problem persists replace the PCA Controller board for the device If the problem persists
91. the fuser 3 Turn the power off and remove the fuser Check continuity between connectors J1307 1 and J1307 2 If there is no continuity replace the fuser 4 Check continuity between connectors J1308 3 and J1308 1 with the fuser removed If there is no continuity replace the fuser ENWW Troubleshooting control panel messages 139 Table 2 21 Numerical error messages continued LJ 5000 Message Cause Solution 1 Move printer to another power source 2 Remove printer from uninterrupted power supply UPS A loss of beam detect occurred X Description 1 Beam detect error 2 Laser error 1 Press Go The page containing the error will automatically be reprinted 2 Turn the printer off and then on 3 Reseat the cables 4 Replace the laser scanner The Laser Scanner speed is incorrect X Description 1 Scanner start up error 2 Scanner rotation error 1 Press Go The page containing the error will automatically be reprinted 2 Turn the printer off and then on 3 Reseat the cables 4 Replace the laser scanner 140 Chapter 2 Service and troubleshooting ENWW Table 2 21 Numerical error messages continued LJ 5000 Message Cause Solution There is a memory error 1 Turn the printer off and reseat with an accessory The or replace the specified DIMM DIMM that caused the 2 Try the DIMM in another slot error will not be used 3
92. the message continues replace it with a new EIO accessory The disk accessory card takes a long time to initialize The first parameter is the accessory slot number for this disk accessory card The EIO disk is not working correctly Remove the EIO disk from the slot indicated Reseat the EIO disk If the message continues install a new EIO disk alternates with Wait for the message to disappear approximately 5 minutes If the printer EIO card is operating correctly and communicating with the network this message disappears after approximately one minute and no action is required If the EIO card is unable to communicate with the network this message remains for five minutes and then disappears In this case the printer is not communicating with the network even though the message is no longer present The problem might be a bad EIO card a bad cable or connection on the network or a network problem Contact the network administrator The disk accessory card takes a moment to spin up The first parameter is the accessory slot number for this accessory card alternates with The flash DIMM can take a long time to initialize the first time that it is used The flash DIMM had a critical failure and no longer can be used Remove the flash DIMM and replace it with a new one The requested operation could not be performed You might have attempted an illegal operation such as trying to do
93. the paper path is blocked alternates with Check the doors trays and paper guides The engine has activated its rollers to check for possible paper jams A print job requested a printer language that does not exist in the printer The job will not print and will be cleared from memory Print the job using a driver for a different printer language or add the requested language to the printer if it is available Note PostScript is not available for the HP LaserJet 5100Le printer Press Go to continue The top cover is open and must be closed in order for printing to continue The EIO disk had a critical failure and can no longer be used Remove the EIO disk and replace it with a new one The requested operation could not be performed You might have attempted an illegal operation such as trying to download a file to a nonexistent directory Delete files from the EIO disk and then try again or add a flash DIMM Download or delete files from HP Jetdirect and download or delete fonts See the printer software help for more information The EIO disk is protected and no new files can be written to it Disable the write protection through HP Jetdirect 146 Chapter 2 Service and troubleshooting ENWW Table 2 22 Alphabetical numerical error messages continued LJ 5100 Message Solution The EIO network card is not working correctly Reseat the EIO accessory If
94. the printer Using HP Web JetAdmin multiple or unattended update LJ 4100mfp Note This procedure requires Web JetAdmin version 6 1 or later Download the update from the website http www hp com go lj4100 firmware and follow the steps below to update multiple MFP products or perform an unattended installation 1 Start the HP Web JetAdmin program 2 Create a device group One way to do this is Click DEVICES on the 1 CHOOSE drop down menu Click DEVICE MODEL from the 2 FILTER drop down menu In the 3 CRITERIA OPTIONAL field type your MFP model number for example 4100 Click Go 3 In the DEVICE LIST select the printers you want to include in the group and click CREATE GROUP 4 When prompted type a name for the new device group and then click OK 5 Click UPDATE 6 When prompted for the type of update click UPDATE PRINTERS and then click CONTINUE 7 From the list of HP printers select the printers to be updated or click SELECT ALL 8 Click UPDATE FIRMWARE HP Web JetAdmin sends the selected RFU file to the selected printers 16 Chapter 1 Control panel ENWW Windows parallel connection local printer LJ 4100mfp Note Download the update from the website http www hp com go lj4100 firmware and follow the steps below to update the firmware on a non shared local printer Hint The LaserJet 4100mfp series uses a type B parallel cable to connect to a computer s LPT1 port 1 Open a MS DOS c
95. the right door e f continuous perform the service test A cleaning page is printing When the cleaning page is complete follow the instructions on the page to process the cleaning page The printer has received e Press SELECT to print last data page Standard size media is e Set switch to standard loaded in tray XX but the switch is set for custom alternates with The duplexer was removed e Turn the printer off e Remove and reinstall the duplexer e Turn the printer on ENWW Troubleshooting control panel messages 195 Table 2 32 Alphabetical error messages continued LJ 9000 Message Cause Solution The hard disk in the EIO slot Reseat the hard disk X is not working correctly e Replace the hard disk An alignment error occurred Job cannot be finished in the external paper finishing device A new flash DIMM has been j No action required installed and is initializing e Do notturn power off during initialization The wrong PIN has been e Re enter the PIN entered e This message only appears for 2 seconds then returns to the previous screen so the user can re enter the pin The paper path between the e Close the input device paper printer and the external paper path handling input device is open Tray XX must be inserted or e If tray XX is removed install closed tray XX e Close tray XX e f continuous perform the service test The p
96. the specified tray Make sure that the trays are correctly adjusted for size The size that is shown on the front of the media tray must match the size of the print media loaded in the tray The tray type settings and the size for Tray 1 must be set at the printer control panel If you are trying to print A4 or letter sized paper and this message appears make sure that the default paper size is set correctly from printers control panel printing menu Press Go to print from the next available tray Press VALUE to scroll through the available types and sizes Press SELECT to accept an alternative type or size A job cannot be stored on the printer because of memory limitations or the file system configuration If the requested paper size or type is not available then the printer prompts the user for input Press VALUE to scroll through the available types and sizes Press SELECT to accept an alternative type or size The RAM disk setting has been changed at the printer control panel This change will not take effect until the printer reinitializes A printer error has occurred that can be cleared by pressing Go in the printer control panel or e The event log message for a paper delay jam at the paper feed area is 13 1 e The event log message for a paper stopped jam at the paper feed area is 13 2 1 Make sure that paper trays are loaded correctly so that media can feed from the tray
97. tray Load the tray with the size configured for the tray Make sure that the guides are positioned correctly in the tray and then make sure that the switch in the tray is set correctly to custom or standard A tray is closed but the user did not change the position switch when the tray was opened and closed 64 Chapter 2 Service and troubleshooting User can select appropriate size or type ENWW Table 2 15 Alphabetical printer messages continued LJ 2300 Message Cause Solution alternates with The tray is out of media Load paper in the empty tray to clear the message If you do not load media into the specified tray the printer continues printing from the next available tray with the same paper size and type and the message continues to appear alternates with The system detected a different type of media from the type specified for the tray in the paper path coming from tray xx Verify that the correct media is loaded in the tray Check the driver settings to make sure that the expected media type is selected Check the media type settings on the printer control panel to make sure that the printer is set for the media type that is in the tray Refer to the printer software online Help for more information alternates with Ag The printer did not detect the type and size of media requested The message shows
98. tray 2 The printer continuously prints test pages as long as the test page switch is depressed The printer does not print a test page if it is in mode Note A damaged formatter might interfere with the engine test If the engine test page does not print try removing the formatter and performing the engine test again If the engine testis then successful the problem is almost certainly with the formatter the control panel or the cable that connects them The engine test switch is located behind tray 1 along the left hand side To print an engine test use a non metallic object such as a pencil to press the engine test switch A single test page with horizontal lines will be printed To print multiple test pages hold down the engine test switch Note Engine test print from the last input tray used If the last input tray is empty or if the last input source was the duplexer then the engine test prints from tray 2 standard 250 CST If tray 2 is empty and the last input tray is empty or the last input source was the duplexer then the engine test will not function Engine test 263 Table 2 40 Engine test continued LJ 8150 Instructions The Engine Test Microswitch located on the top side of the DC Controller PCA is activated manually through the square access hole at the top right side of the printer This switch causes the print engine to perform an internal self test diagnostic which bypasses the Formatte
99. troubleshooting Turn the printer off and then on If the problem persists reseat the EIO card Replace the EIO card Replace the formatter assembly ENWW Alphabetical error messages LJ 5000 Table 2 20 Alphabetical error messages LJ 5000 Message Cause Solution The Control Panel function you are trying to access has been locked by the network administrator to prevent unauthorized access Ask the network administrator to unlock the function The Duplexer or optional tray s is not connected correctly 1 Reinstall the duplexer or optional tray s 2 If the message persists make sure that the duplexer or optional tray s is connected and the connector is not damaged 3 Replace the Duplexer or optional tray s The optional tray is not connected correctly Reinstall the optional tray 2 Make sure that the optional tray is connected and the connector is not damaged 3 Replace the optional tray The printer cannot duplex because the rear output bin is open Close the rear output bin alternates with The optional input tray cannot feed paper to the printer because a door or tray is open 1 Check the doors and trays 2 If the doors and trays are closed check the tabs and sensor levers in the tray for proper operation Replace any defective tabs or sensors 3 Replace the PCA Controller in the feeder ENWW A
100. 0 2 Reseat the formatter to ECU cable 3 Replace the formatter PCA 4 Replace the ECU Beam error Laser scanner beam detect error 1 Check the laser scanner cable connections 2 Replace the laser scanner 1 Check the ribbon connector and four wire connector at the top of the formatter PCA 2 Replace the laser scanner 3 Replace the formatter PCA Fuser error 1 Unplug the printer and do not plug it back in for at least ten minutes 2 Verify that the fuser connector and the thermistor connector are both firmly seated in the ECU 3 Perform a heating element resistance check 4 If the resistance readings are correct and the error persists replace the fuser 60 Chapter 2 Service and troubleshooting ENWW Table 2 14 Fatal error secondary messages continued LJ 1150 1300 Message Cause Solution Formatter internal RAM or ROM 1 Unplug the printer and plug it error back in Q 2 Unplug the printer remove any 0 optional memory and turn the printer back on 3 Check the formatter cable connections 3 Replace the formatter PCA Scan buffer error 1 Unplug the printer remove and reattach the optional copier scanner and then plug the printer back in 2 Replace the optional copier scanner Miscellaneous interface error 1 Unplug the printer remove and reattach the optional copier scanner and then plug the printer back in 2 Repla
101. 00mfp O 2003 Hewlett Packard Development Company LP www hp com 5851 1428
102. 1150 300 LJ 1300 300 LJ 2300 301 LJ 3300mfp 306 LJ 4100mfp 307 LJ 4200 4300 309 LJ 5000 315 320 LJ 9000 321 LJ 9000mfp 323 DIMMs LJ 2300 error messages 72 76 LJ 3300 firmware upgrades 15 LJ 4200 4300 error messages 120 LJ 5000 error messages 141 142 LJ 5100 error messages 155 LJ 9000 error messages 224 disk initialization 250 LJ 2300 error messages 74 LJ 4200 4300 error messages 86 96 LJ 5000 error messages 130 132 LJ 5100 error messages 146 149 LJ 9000 error messages 192 196 documentation Service manuals iii Service notes 337 work instructions 335 door open sensor PS10 troubleshooting 79 downloading LJ 4200 4300 firmware 18 LJ 5000 firmware 18 LJ 9000 firmware 22 LJ 9000mfp firmware 24 Service notes 337 work instructions 335 drum imaging cleaning 293 repetitive defects 293 testing 292 duplexer error messages LJ 2300 62 75 LJ 4200 4300 84 97 105 113 LJ 5000 129 131 143 LJ 5100 146 LJ 9000 193 195 227 duty cycle iv ENWW E EIO errors LJ 2300 67 76 LJ 4200 4300 114 128 LJ 5000 130 137 138 145 LJ 5100 146 152 158 LJ 9000 196 218 220 229 electrical specifications 41 engine errors 60 engine test performing 262 troubleshooting 34 envelope feeder error messages 84 87 environment printer Specifications 39 troubleshooting 31 error messages eventlog 51 lights 53 LJ 1000 1005 54 56 LJ 1150 1300 57 60 LJ 2300 alphabetical 62 LJ 2300 numerical 66 LJ 4200 4300 alphabetical 84 LJ 4
103. 2 LJ 9000 error messages numerical 203 LJ 9000mfp error messages alphabetical 230 LJ 9000mfp error messages numerical 232 media 31 networks 32 operating environment 31 optical unit 81 paper path 266 267 power 33 37 printing 36 registration page 257 repetitive defects 293 scanning 36 scanning lamp 82 Service menu 237 240 software 35 supplies customer responsibilities 29 Index 351 U UNIX LJ 9000 firmware upgrades 23 LJ 9000mfp firmware upgrades 25 unplugging printer 30 upgrading firmware LJ 2300 14 LJ 3300mfp 15 LJ 4100mfp 15 LJ 4200 4300 18 LJ 5000 18 LJ 5100 18 LJ 8150 19 20 LJ 9000 22 LJ 9000mfp 24 NVRAM initialization 246 printers supported 14 V voltage 31 41 W Web Jetadmin firmware updates LJ 4100mfp 15 LJ 9000 23 LJ 9000mfp 25 websites LJ 4200 4300 firmware 18 LJ 5000 firmware 18 LJ 9000 firmware 22 LJ 9000mfp firmware 24 parts information 340 Service notes 337 support 340 work instructions 335 work instructions 335 352 Index ENWW Supported Products hp LaserJet 1005 hp LaserJet 1150 hp LaserJet 1300 hp LaserJet 2300 2300L 2300n 2300d 2300dn 2300din hp LaserJet 3300mfp hp LaserJet 4100mfp hp LaserJet 4200 4200n 4200tn 4200dtn 4200dtns 4200dtnsL hp LaserJet 4300 4300n 4300tn 4300dtn 4300dtns 4300dtnsL hp LaserJet 5000 5000n 5000gn 5000dn hp LaserJet 5100 5100tn 5100dtn 5100Le hp LaserJet 8150 8150n 8150dn 8150hn 8150mfp hp LaserJet 9000 9000n 9000dn 9000hns 90
104. 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e A page is jammed in the paper path at the VTU Clear the jam in the indicated area registration area e Closing the door will cause the A page is in the delivery printer to attempt to clear the area of the HCI paper path e Verify that the VTU sensor is functional e Ifthe jam persists replace the VTU sensor e Replace the VTU A page is jammed in the Clear the jam in the indicated paper path at the right door area area e Closing the door will cause the A page can not go through printer to attempt to clear the VT4 VRA or PA4 paper path e Ifthe jam persists replace the diverter Residual jam in the delivery Clear the jam in the indicated area when power is turned area on or the doors are closed e Closing the door will cause the printer to attempt to clear the paper path e Ifthe jam persists replace the diverter A page is jammed in the e Clear the jam in the indicated paper path at the duplexer area The page s leading edge Closing the door will cause the did not pass PS2002 in the printer to attempt to clear the specified time paper path e Perform a paper path test e Ifthe jam persists replace the fuser e Replace the duplexer e Replace the diverter ENWW Troubleshooting control panel messages 209 Table 2 33 Numerical error messages continued LJ 9000 Message Cause
105. 2 Hz Power consumption Copy max 330 W Printing max 300 W Standby 14 W PowerSave 14 W Off 0 W Copy max 330 W Printing max 300 W Standby 16 W PowerSave 14 W Off 0 W Minimum recommended circuit capacity 4 5 Amps at 115 V 2 3 Amps at 230 V 42 Chapter 2 Service and troubleshooting ENWW Table 2 4 Electrical specifications continued Note Always plug a printer directly into a wall outlet Do not use a power strip Product Item 110 volt models 220 volt models LJ 4100mfp Power 110 to 127 V 220 to 240 V requirement 50 60 Hz 50 60 Hz Power Copy max 510 W consumption Printing max 450 W Standby 40 W PowerSave 40 W Minimum 8 0 Amps 4 0 Amps recommended circuit capacity LJ 4200 Power 100 to 127 V 10 220 to 240 V 10 LJ 4300 requirement 50 60 Hz 2 Hz 50 60 Hz 2 Hz Power LJ 4200 consumption Printing 35 ppm 580 W Standby 21 to 26 W PowerSave 20 4 to 24 2 W Off 2 07 W LJ 4300 Printing 45 ppm 685 W Standby 21 to 27 W PowerSave 21 0 to 24 9W Off 2 07 W Minimum 8 2 Amps 3 3 Amps recommended circuit capacity ENWW Basic troubleshooting 43 Table 2 4 Electrical specifications continued Note Always plug a printer directly into a wall outlet Do not use a power strip Product Item 110 volt models 220 volt models LJ 5000 Power 100 to 127 V 10
106. 200 4300 numerical 105 LJ 5000 alphabetical 129 LJ 5000 numerical 136 LJ 5100 alphabetical 146 LJ 5100 numerical 150 LJ 8150 alphabetical 159 LJ 9000 alphabetical 192 LJ 9000 numerical 203 LJ 9000mfp alphabetical 230 LJ 9000mfp numerical 232 eventlog 51 F factory default settings restoring 253 fan intake troubleshooting 81 fans LJ 2300 diagrams 305 LJ 4200 4300 error messages 121 LJ 4200 4300 diagrams 314 LJ 5000 error messages 142 LJ 9000 error messages 223 replacing 289 troubleshooting 38 fax controls LJ 3300mfp 4 troubleshooting 35 EN firmware errors LJ 4200 4300 117 LJ 9000 221 firmware upgrading LJ 2300 14 LJ 3300mfp 15 LJ 4100mfp 15 LJ 4200 4300 18 LJ 5000 18 LJ 5100 18 LJ 8150 19 20 LJ 9000 22 LJ 9000mfp 24 NVRAM initialization 246 printers supported 14 flash DIMMs LJ 3300 firmware upgrades 15 LJ 4200 4300 error messages 88 LJ 5000 error messages 130 LJ 5100 error messages 147 LJ 9000 error messages 192 flatbed components 268 flatbed intake fan troubleshooting 81 formatter LJ 1150 1300 error messages 61 LJ 4200 4300 error messages 120 LJ 9000mfp error messages 232 NVRAM initialization 246 operations 333 fuser errors 60 life expectancy 289 LJ 1000 1005 298 LJ 2300 diagrams 301 LJ 2300 error messages 71 LJ 4200 4300 diagrams 310 LJ 4200 4300 error messages 90 119 LJ 4200 4300 jams 113 LJ 5000 error messages 139 LJ 5100 error messages 154 LJ 9000 error messages 221 repetitive d
107. 2300 empty 65 load 63 size mismatch 64 type mismatch 65 unexpected type 68 tray error messages LJ 4200 4300 detectable size 86 insert or close 89 load 91 size mismatch 99 too many installed 101 unexpected size 116 use instead 104 tray error messages LJ 5000 bad connection 129 empty 133 install 131 paper path open 129 unexpected size 139 tray error messages LJ 5100 external paper handling device 156 install 148 load 150 paper path open 146 unexpected size 153 tray error messages LJ 9000 bad connection 193 detectable size 195 detected size 200 empty 200 insert or close 196 lifter motor 223 load 197 media unknown 200 open 201 rotate paper 199 size mismatch 199 unexpected size or type 220 EN troubleshooting basic procedures 33 calibration page 257 checklist 30 cleaning page 286 control panel 30 38 copy processor board CPB 79 copying 35 drum functional test 292 engine test 34 262 faxes 35 half self test functional check 291 inverter PCB 82 jams See jams lights 53 LJ 1000 1005 error messages 54 LJ 1150 1300 error messages 57 LJ 2300 error messages alphabetical 62 LJ 2300 error messages numerical 66 LJ 4200 4300 error messages alphabetical 84 LJ 4200 4300 error messages numerical 105 LJ 5000 error messages alphabetical 129 LJ 5000 error messages numerical 136 LJ 5100 error messages alphabetical 146 LJ 5100 error messages numerical 150 LJ 9000 error messages alphabetical 19
108. 3 Make sure that the toner cartridge is correctly installed in the printer 4 Clear any jam 5 Make sure that the door and toner cartridge interlocks are operating correctly A printer initialization is taking No action is necessary P place All lights blink for a half P 3 second or longer in sequence for one of the following reasons W A e The printing is initializing ay e All previously sent print jobs are being deleted from the printer memory e Acleaning page is printing The printer has a fatal error All 1 Turn the printer off and back lights are on on 2 Unplug the printer for five minutes plug it back in and turn O it on 3 If the printer still has an error press the Go button 58 Chapter 2 Service and troubleshooting ENWW Table 2 13 Control panel light messages continued LJ 1150 1300 Message Possible causes Solutions The printer has an accessory 1 Remove the DIMM and reseat ur error All lights are blinking it W a 2 If the printer still has an error HE replace the DIMM OK Tw ENWW Troubleshooting control panel messages 59 Fatal error secondary messages If the printer has a fatal error press and hold the GO button to see the secondary error message Table 2 14 Fatal error secondary messages LJ 1150 1300 Message Cause Solution Engine error The formatter and 1 Unplug the printer and plug it engine are not communicating back in
109. 3 Turn the printer back on and continue to hold Go until the ATTENTION READY and Go lights turn on 4 Release Go The device lights cycle from front to rear The NVRAM initialization runs until completion leaving the printer in the f state 246 Chapter 2 Service and troubleshooting ENWW Table 2 36 Performing NVRAM initialization continued LJ 2300 LJ 3300mfp Instructions Turn off the printer Press and hold the DOWN ARROW button and turn on the printer When all three status lights are lit release the DOWN ARROW button and press the UP ARROW button 4 Press PAUSE RELEASE The first item of a menu appears 5 Use the UP ARROW or DOWN ARROW button to scroll to when the control panel display io f and press the SELECT button Unplug or turn off the printer from the power source Press and hold down the SvMBo s button and the ENTER MENU button Continue to hold down the buttons while you plug back in or turn on the product through the entire power on sequence release the keys Allow the product to return to the state before using the product LJ 4100mfp ENWW 1 2 Turn the printer off Hold down the DOWN button and then turn the printer power on Continue holding down the DOWN button until all three printer control panel lights remain on Release the DOWN button 3 Press and release the UP button 4 Press and hold down the START butt
110. 50 Es CANCEL MENU lt lt TEM p VALUE SELECT C 2 Ready Data Attention 1 1 1 Figure 1 11 Control panel layout LJ 8150 ENWW Using the control panel 7 LJ 9000 Graphical display Back UP SELECT NUMERIC KEYPAD PAUSE RESUME CANCEL JOB READY DATA ATTENTION HELP DOWN ARROW CLEAR Figure 1 12 LJ 9000 control panel layout Table 1 2 Control panel button functions LJ 9000 Key Function Back arrow e Navigates to menu items Up arrow Down arrow SELECT e Saves the selected value for that item An asterisk appears next to the selection indicating that it is the new default Default settings remain when the printer is switched off or is reset unless you reset all factory defaults from the L2 menu e Prints one of the printer information pages from the control panel Clear e Returns a numeric entry to its previous value Help Accesses help about the message currently displayed CANCEL JOB e Cancels the current print job The time it takes to cancel depends on the size of the print job Press it only once PAUSE HESUME e Returns to the ready or busy state from menus or online help e Toggles between pause and resume NUMERIC e Enters numeric values KEYPAD 8 Chapter 1 Control panel ENWW LJ 9000mfp Touch screen graphical display Numeric keypad Ready light Data light Attention light Figure 1 13 LJ 9000mfp control pane
111. 8 If the copy module firmware directories are available go to step 9 If you cannot find the copy module firmware directories type copy b CMFDIRS PJL Ipt1 and press the enter key Note This step may result in a disk error if the directories are on the MFP hard disk This temporary error does not indicate a problem with the disk and will be cleared with a power cycle The error can be cleared by pressing the Go key 9 Type copy b CMFxxx PJL Ipt1 and press the enter key 10 The MFP control panel should displa for about 30 seconds then return to displaying Without printing a page 11 Turn the MFP and the Copy Module off and then back on to complete the upgrade HP Resource Manager Upgrade LJ 8150mfp 1 Verify that the host PC to be used for the upgrade is a Windows 9x or NT machine and that HP Resource Manager has been successfully installed If Resource Manager is not installed install it using a custom installation from the original HP LaserJet 8100 or 8150 driver Software CD 2 Obtain the mfw files from www hp com and copy it to the host computer that will be used to perform the upgrade 3 Verify that the host PC is connected to the MFP s to be upgraded either with a C type parallel connector or a network 4 Start HP Resource Manager Start Programs HP LaserJet ENWW Upgrading the firmware 21 5 Select the preferred communication channel at the bottom of the screen TCP IP IPX SPX or Local 6 Drag the
112. 89 LJ 2300 error messages 62 64 LJ 4200 4300 error messages 89 93 98 120 LJ 9000 error messages 193 196 198 non HP 31 print quality See image quality printer language errors See personality errors printer not responding 56 printing troubleshooting 36 products supported iv PS10 sensor ADF door open troubleshooting 79 Q quality See image quality Quick Reference Service Guides iii R RAM errors LJ 1150 1300 61 LJ 4200 4300 96 LJ 5000 132 LJ 5100 149 LJ 9000 192 registration page printing 257 remote firmware update RFU LJ 2300 14 LJ 4100mfp 15 LJ 4200 4300 18 LJ 8150 19 LJ 9000 22 LJ 9000mfp 24 NVRAM initialization 246 repetitive defects 293 Index 349 replacing consumables customer responsibilities 29 life expectancies 289 resetting printer 253 restoring factory default settings 253 retention job LJ 4200 4300 error messages 104 LJ 5100 error messages 150 LJ 9000 error messages 201 RFU remote firmware update LJ 2300 14 LJ 4100mfp 15 LJ 4200 4300 18 LJ 8150 19 LJ 9000 22 LJ 9000mfp 24 NVRAM initialization 246 rollers LJ 2300 diagrams 301 LJ 2300 error messages 66 LJ 4200 4300 311 312 repetitive defects 293 replacing 289 replacing customer responsibilities 29 ROM errors 61 S scanner errors LJ 9000 222 LJ 9000mfp 232 scanning controls LJ 3300mfp 5 troubleshooting 36 83 scanning lamp troubleshooting 82 secondary error messages LJ 1150 1300 60 sensors LJ 1000 1005 298 299
113. 9 Table 3 1 Paper path test continued Instructions LJ 4200 4300 5 Use the UP ARROW button or the DOWN ARROW button to continued scroll to amp then press the SELECT button Scroll to the desired number of test pages then press the SELECT button Use the UP ARROW button or the DOWN ARROW button to scroll to and then press the SELECT button The printer prints the selected number of pages and send them to the stacker Optional stapler stacker Press the SELECT button to open the menus Use the UP ARROW button or the Down ARROW button to scroll to and then press the SELECT button Use the UP ARROW button or the Down ARROW button to scroll to and then press the SELECT button Use the UP ARROW button or the DowN ARROW button to scroll to and then press the SELECT button Scroll to and then press the SELECT button Press the Pause Resume button to exit the submenus Press the SELECT button to open the menus 7 Use the UP ARROW button or the Down ARROW button to scroll to and then press the SELECT button Use the UP ARROW button or the DOwN ARROW button to scroll to CaP TES and then press the SELECT button Scroll to is and then press the SELECT button Use the UP ARROW button or the DowN ARROW button to scroll to i and then press the SELECT button Use the UP ARROW button or the DOWN ARROW button to scroll t and then press the SELECT button Scroll to and then press the SELECT button Use the
114. 9 20 hard disk initialization 251 jams 281 language setting 13 NVRAM initialization 248 paper path test 271 power on sequence 332 registration page printing 259 Service menu 239 243 EN LJ 9000 calibration page printing 260 cleaning page 288 cold reset performing 255 components 321 control panel lights and buttons 8 electrical specifications 46 engine test 264 environmental specifications 40 error messages alphabetical 192 error messages numerical 203 firmware upgrading 22 hard disk initialization 252 jams 282 language setting 13 NVRAM initialization 249 paper path test 271 power on sequence 333 registration page printing 260 Service menu 239 244 LJ 9000mfp cleaning page 288 cold reset performing 256 components 323 control panel lights and buttons 9 electrical specifications 46 engine test 264 environmental specifications 40 error messages alphabetical 230 error messages numerical 232 firmware upgrading 24 hard disk initialization 252 jams 283 language setting 13 NVRAM initialization 249 paper path test 271 power on sequence 333 registration page printing 261 Service menu 239 245 locked menus LJ 2300 62 LJ 4200 4300 84 LJ 5000 129 LJ 5100 146 LJ 9000 193 Index 347 M maintenance cleaning page 286 customer responsibilities 29 life expectancies consumables 289 LJ 4200 4300 error messages 95 LJ 5000 messages 132 LJ 5100 messages 149 LJ 9000 messages 199 manua
115. A ENWW Rack Jam e Remove jammed media e Perform a device reset cycle by opening and closing the Stapler Top Cover e Manually move the internal parts of the stapling unit looking for free movement e Replace the Stapler Top Cover Assembly e Replace the Stapler Controller PCA Slider Jam e Remove jammed media e Perform a device reset cycle by opening and closing the Stapler Top Cover e Manually move the sliders looking for free movement and observe the power on sequence e Replace the Stapling Bed Assembly e Replace the Stapler Controller PCA Troubleshooting control panel messages 189 Table 2 29 Stapler error messages continued LJ 8150 Message Cause Solution Retainer Jam e Remove jammed media e Perform a device reset cycle by opening and closing the Stapler Top Cover e lf the problem persists replace the Stapling Bed Assembly Table 2 30 Duplexer error messages LJ 8150 Message Cause Paper feed 1 Paper late jam No page from Duplexer Paper feed 1 Paper late jam Duplexer s 2nd sensor Paper feed 1 Paper late jam Duplexer s 2nd sensor Duplex turn around Paper late jam Duplexer s 1st sensor Duplex turn around Paper stopped jam Duplexer s 1st sensor Duplex path Paper late jam Duplexer s 2nd sensor 190 Chapter 2 Service and troubleshooting Solution 1 Open
116. C8523 679090 e LJ9000mfp C8523 60110 Parts The following website allows you to search for HP product parts using the HP product name or model number part number or by choosing an HP product from a list See the hp LaserJet Quick Reference Monochrome Parts Guide 5851 1595 for a complete parts list and printer illustrations http www hp com go partsinfo To order pars go to http www partsdirect hp com 340 Chapter Service support ENWW Index A access denied control panel menus LJ 2300 62 LJ 4200 4300 84 LJ 5000 129 LJ 5100 146 LJ 9000 193 ADF automatic document feeder door open sensor PS10 79 error messages 83 ADF automatic document feeder jams 230 266 276 alphabetical error messages LJ 2300 62 LJ 4200 4300 84 LJ 5000 129 LJ 5100 146 LJ 9000 192 LJ 9000mfp 230 application errors 56 ASIC operations 325 assemblies LJ 4200 4300 309 auto cleaning page 80 automatic document feeder ADF jams 230 266 276 B beam detect errors LJ 1150 1300 60 LJ 5000 140 LJ 5100 154 LJ 9000 221 bin error messages LJ 4200 4300 99 LJ 5100 149 LJ 9000 193 198 buffer errors LJ 1150 1300 61 LJ 2300 67 LJ 4200 4300 114 125 LJ 5000 137 142 LJ 5100 152 156 LJ 9000 218 224 ENWW buttons LJ 2300 3 LJ 3300mfp 4 LJ 4100mfp 6 LJ 4200 4300 6 LJ 5000 7 LJ 5100 7 LJ 8150 7 LJ 9000 8 LJ 9000mfp 9 C cables LJ 1000 1005 299 calibration page printing 257 cartridges drum functional test 292
117. ENTER MENU Use the lt or gt key to select and then press ENTER MENU Use the lt or gt key to select and then press ENTER MENU The product exits the Menu settings and prints the report LJ 4200 LJ 4300 LJ 5000 LJ 5100 LJ 8150 LJ 9000 LJ 9000mfp ENWW A demonstration page is not available Printing information pages 49 Menu map A menu map is printed representation of the menu structure Table 2 7 Printing a menu map Product Instructions LJ 1000 1005 A menu map is not available LJ 1150 1300 LJ 2300 Press the SELECT button to open the menus Use the UP ARROW or the DOWN ARROW buttons to scroll to ii H and then press the SELECT button Use the UP ARROW or the Down ARROW buttons to scroll to FRINT MENU Mer and then press the SELECT button The menu map pages print LJ 3300mfp A menu map is not available LJ 4200 Press the SELECT button to open the menus LJ 4300 Use the UP ARROW button or the DowN ARROW button to scroll to 1 4 and then press the SELECT button Use the UP ARROW button or the DOWN ARROW button to scroll to i and then press the SELECT button LJ 5000 Press MENU until appears on the LJ5100 control panel display LJ 8150 Press ITEM until appears 3 Press SELECT to print the menu map LJ 9000 Press 21 Press SELECT to open the menus A USS Up ARROW or DOWN ARROW to scroll to the i menu and then press SELECT Use UP ARROW
118. ENWW Table 2 18 Alphabetical error messages continued LJ 4200 4300 Message Description Action alternates with The printer received a PJL file system command that attempted to store something on the file system The attempt was unsuccessful because the file System is full 1 Use the device storage manager in the HP Web Jetadmin software to delete files from the EIO disk drive and then try again Press the SELECT button to continue alternates with The file system device is protected and no new files can be written to it To enable writing to the disk turn off the write protection by using the device storage manager in HP Web Jetadmin Press the SELECT button to continue The EIO disk in slot X is not working correctly Remove the EIO disk from the indicated slot and reinstall it If the error persists replace the EIO disk drive The envelope feeder is empty Refill the envelope feeder 2 Turn off the printer 3 Remove and then reinstall the accessory Turn the printer on If the error persists replace the envelope feeder ENWW Troubleshooting control panel messages 87 Table 2 18 Alphabetical error messages continued LJ 4200 4300 Message Description Action alternates with A flash DIMM is installed in one of the formatter slots 1 Press the SELECT button to If the m
119. HP LJ 9000 Printers 2000 sheet tray 4 grinding clicking noises tray will not lift due to damaged drive assembly HP LJ 9000 Printers 13 11 paper jams image shift or skew issues when printing from 2000 sheet input tray 4 bpl90244 HP LJ 9000 Printers thumping noise when printing caused by flat spots on the fuser assembly ENWW Obtaining work instructions 335 Product Number Descriptions LJ 9000mfp bpl90151 HP LaserJet 9000mfp firmware bundle versions and issues fixed bpl90241 HP LaserJet 9000mfp initial setup and installation instructions bpl90254 HP LaserJet Printers troubleshooting printer hanging in processing job print jobs will not print 40 errors 49 errors and 79 errors 336 Chapter Service support ENWW Obtaining service notes To gain access to service notes Open a web browser such as Internet Explorer or Netscape Navigator N Enter 3 4 5 6 7 8 Product LJ 4100mfp Click support Number C9148A 01 Type http partner americas hp com in the Address or Go box and then press Under enter site click hp partner web Type your user name and password Under technical support information click technical support website Click the product type such as laserjet or laserjet color Select the product that you want from the list Description Un able to perform a RFU on a MFP with a 10 GB drive Updating the boot loader LJ 5000 C4110A 08 H
120. IMM is required to correctly execute RFU remote firmware upgrade C8523A 07 Q2458A 09 Some LaserJet 9000mfp s shipped with 10Gb HDD will require a new DIMM to correctly perform remote firmware upgrade RFU C8523A 02A Grinding noise when stapling at 40 degrees angle staple position C8523A 03A Mis registration issues at the accumulator assembly C8523A 04A Q2458A 03 Job climbing paper Jam due to paper with excessive curl C8523A 06 Q2458A 02 Tray 4 input jams 13 11 s and paper guide shifting C8523A 01 Q2458A 01 Control panel alignment Q2458A 13A Various fuse assembly issues Obtaining service notes 339 Service websites HP Customer Care Online Go to the following website for information about software drivers support documentation and frequently asked questions http www hp com go support HP Learning center The learning center makes web based training modules available to HP partners The following compact disks contain LaserJet training information Direction for obtaining an account http vsslfpro zcce compag plm contact index html Log in page http vsslfpro compag plm e LaserJet Fundamentals e Elements of LaserJet e LJ 1150 1300 H8989 60101 Fundamentals Q1334 60106 e LJ 1200 1220 5851 1533 C7044 60107 LJ 2300 LJ 3300mfp LJ 4100mfp Q2472 60110 C9124 60129 C9148 60107 LJ 4200 4300 LJ 4600 5500 LJ 9000 Q2431 67901 C9656 60105
121. If the media is folding into an accordion shape make sure that the shutter on the print cartridge opens as you insert the cartridge Replace any defective print cartridge For information about how to resolve a jam see the specific numerical error codes in this table the following 13 XX YY error codes are not in numerical sequence 106 Chapter 2 Service and troubleshooting ENWW Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description Action A page is jammed in tray X 1 Press the HELP button for detailed information about A 13 01 00 error message clearing the jam indicates that the media did 2 Press the UP ARROW button not arrive at the pre feed and the DOWN ARROW sensor PS102 within the button to step through the specified time instructions 3 Check that the paper out A 13 03 00 error message sensor in the specified tray indicates that the media did is functioning correctly not arrive at the top of page 4 Clean the pickup roller If it sensor PS103 within the is worn or damaged specified time replace it 5 Clean the feed and separation rollers If they Note are worn or damaged The 13 01 00 error can rep ace them always also be caused by the replace both rollers at the failure of the paper level Sarme ime sensor PS107 If this Bv Verily that the pre feed sensor fails the lifter motor Sensor Meio OSTIO does not rotate to lift the 7 aces paper tray plate
122. Isolate printer paper path problems by performing a paper path check Poor print quality See your printer service manual 34 Chapter 2 Service and troubleshooting ENWW Table 2 1 Basic troubleshooting continued Verification steps Possible problems Solutions Is the copy function operational Place the configuration report into the document feeder tray and copy it to the printer The report should feed smoothly through the document scanner path and copies should print without print quality problems Poor copy quality If the print quality from the internal tests was acceptable but the print quality of the copies is not clean the contact image sensor and the white roller and then recalibrate the docu ment scanner If after performing the maintenance the problem persists replace the contact image sensor or document scanner Media does not move smoothly through the document scanner path Clear the document scanner path of obstructions Check photosensor to make sure that it operates correctly If the problem persists replace the docu ment scanner assembly Does the product send a fax Does not apply to all printers in this guide Connect the phone line and verify the dial tone using a hand set if nec essary Attempt to send a fax The telephone line is not operational or the product is not plugged into the telephone line Make sure that the product is pl
123. LJ 1005 is contained in the cable pod LJ 1000 or on the formatter LJ 1005 Firmware upgrades are not supported LJ 1150 1300 Firmware upgrades are not supported LJ 2300 A remote firmware upgrade RFU might be available at the http www hp com support j2300 website If not a firmware is upgraded by replacing the firmware DIMM 14 Chapter 1 Control panel ENWW LJ 3300 Firmware update via flash executable The configuration page lists the firmware version of the product On flash memory based products you can update the firmware code by downloading the latest flash executable for the product and running the program according to the readme instructions that come with it If the firmware becomes corrupted or fails usually because of an interruption when attempting to update the firmware the product will no longer function In this case a firmware recovery DIMM is available from HP Firmware recovery DIMM A firmware recovery DIMM can be obtained from HP in the rare event that the firmware in flash memory becomes corrupted When the DIMM is installed in the DIMM slot on the formatter and the product is powered up the DIMM loads the latest firmware code into the product LJ 4100mfp The HP LaserJet 4100 mfp product supports remote firmware updates RFUs The update is downloaded from the website http www hp com go lj4100 firmware downloading a firmware update is similar to downloading printing system software and
124. LJ 4300 only A EP motor error LJ 4300 only Y Description Y 0 59 00 59 10 59 20 Motor failure 1 Turn the printer off and then on 2 Reconnect the main motor wire harness on the DC controller PCA location J98 3 Replace the main motor 4 Replace the DC controller PCA 59 A or 59 4 EP Motor failure LJ 4300 only 1 Turn the printer off and then on 2 Reconnect the EP motor connector on the DC controller PCA location J86 3 Replace the print cartridge motor 4 Replace the DC controller PCA The main motor is not functioning correctly 1 Turn the printer off and then on 2 Reconnect the main motor connector on the DC controller PCA location J98 3 Replace the main motor 4 Replace the DC controller PCA The print cartridge drive motor LJ 4300 only is not functioning correctly 1 Turn the printer off and then on 2 Replace the print cartridge LJ 4300 only 3 Reconnect the EP motor connector on the DC controller PCA location J86 4 Replace the EP motor 5 Replace the DC controller PCA ENWW Troubleshooting control panel messages 123 Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description Action The tray 2 lifter motor is not functioning Turn the printer off and then on If the error persists turn the printer off Verify that the tray 2 lifter connector is full seated in its connect
125. Message Cause Solution One of the following occurred e There is no paper loaded in the specified tray or the paper is not the size requested or the control panel is not set for the size of paper loaded e The tray is not correctly adjusted for size e The default paper size is set incorrectly Note If this message appears and the tray contains the correct size of paper asensor could be damaged or a paper sensor lever could be stuck 1 Load the requested paper into the specified tray Make sure that the trays are correctly adjusted for size The size displayed on the front of the paper tray must match the size of paper loaded in the tray The tray type settings and size for Tray 1 must be set from the printer s control panel If you are trying to print A4 or letter size paper and this message appears make sure the default paper size is set correctly from the Printing Menu in the printer s Control Panel 2 Press Go to print from the next available tray 3 Press Value to scroll through the available types and sizes 4 Press Select to accept the alternate type or size 5 Inspect the switches in the tray 6 Turn the printer on with the tray removed and push the switches by hand to see if they register An external paper handling device detected an unsupported paper size The printer will go offline until the condition is corrected If the requested paper size or ty
126. NVRAM initialization llli 246 Hard drive initialization aaa anaana aaa 250 Cold Teset i e hee NOS ea ER EAE ER ER EE 253 Registration page and calibration 200005 257 Engine TESE oks piai r eerie Pe ea ERREUR ee eee ee 262 viii Contents ENWW ENWW 3 Jams General paper path checklist n nnna 00000 e eee eee 266 Automatic document feeder ADF jams 266 Paper path troubleshooting liliis 267 Paper pathtest 00 cee eee 267 JAINS a ex aet BA ee RN e DERE Ros PRADA a ea 272 4 Print quality Cleaning page ssssssseeseee es 286 Life expectancies of consumables sssus 289 Image quality 2 eae 291 Half self test functional check 0 0000 e eee 291 Drum functional test all printers in this guide 292 Repetitive defect 0 0 0 eee eee 293 Repetitive defects table 000 0 cease 294 5 Illustrations Major components 0 00 cece III 298 Ld 1000 1005 i eee re eee ee ee 298 LJ 1150 1300 vee ees a kw Opes ok pet Ee a 300 LJ 23800 cette me hide eee eae toe ee 301 EJ S300 MIP eec e ear eee Rees Fe 306 EJ AMOOmfp eire doe bias Bidets Maree 307 LJ 4200 4300 2 2 nn 309 3 5000 5150 ica eka doe pee dbi E 315 EJ 8150 cs ok exe ete be EE ad 320 14 9000 ie eee cen oa eere 321 LJ 9000mfp ssssssssere IIR 323 Power on or operational sequences
127. O signal from the Scanner Motor stops Formatter PCA Transfer the image to the media LSTR From the primary Deliver the last sheet of paper and clean the Transfer Roller 332 Chapter 5 Illustrations ENWW LJ 9000 Power is turned on CPU and ASIC initialization Video interface communication start formatter All fans are turned on Fuser and pressure roller heaters are turned on Cartridge presence check Cartridge memory check o N OORA WO DD Initialization of optional accessories if installed 9 Pickup roller motor and cassette lifter motors are turned on 10 Pickup roller motor and cassette lifter motors are turned off 11 Fuser motor drum motor and transfer negative bias are turned on 12 Pressure bias and jam detection lever drive solenoid SL501 are turned on 13 Developing ac bias is turned on toner level detection 14 Fuser reaches its target temperature 15 Fuser motor drum motor transfer negative bias pressure bias and SL501 are turned off 16 Standby LJ 9000mfp The CPB processes most jobs at the scan engine and sends the data to the print engine in the form of hardware ready bits HRB The formatter performs three processing tasks n up book copying and image rotation When one of these tasks is performed data is sent to the formatter in PCL XL format The formatter sends a scan command to the CPB after it receives a scan command from the control panel by way of the dc contr
128. OW button to scroll to the type and then press the SELECT button to select it 2 To change the media size to letter A4 executive B5 JIS A5 or legal set the tray switch to the standard position and adjust the media guides to the correct positions 3 To change the media size to other sizes leave the tray switch in the custom position adjust the media guides against the media and close the tray 4 Select the Paper Handling menu from the control panel Configure the size and media type for the tray A job cannot be stored because of a memory disk or configuration problem 1 Install additional memory in the printer or install a disk drive in the printer 2 If a disk drive is installed delete the previously stored print jobs to increase the disk storage space 3 If the error persists check the printer driver and application program settings The printer is offering the closest selection of alternative media to use for the print job To choose the alternative press the SELECT button Use the UP ARROW button and the DowN ARROW button to scroll to any alternative selection and then press the SELECT button to select it 104 Chapter 2 Service and troubleshooting ENWW Numerical error messages LJ 4200 4300 Table 2 19 Numerical error messages LJ 4200 4300 Message Description Action The printer is unable to read the electronic inf
129. P LaserJet 5000 Series Printer error 53 1x 03 C4110A 06A 50 4 fuser errors C4110A 07 HP LaserJet 4050 5000 printer power on mode behavior C4110A 01A HP LaserJet 5000 5000N and 5000GN printer service update for LaserJet 4V 4MV service personnel C4110A 03 C4115A 500 sheet feeder and tray accessory parts update for HP LaserJet 5000 5000N 5000GN C4110A 05 13 2 13 3 13 4 13 5 errors repeated jams under the toner cartridge C4110A 02 HP LaserJet 5000 5000N and 5000GN printer service update for LaserJet 4V 4MV service personnel C4110A 04 Repeated 41 3 error repeated paper jams at registration assembly ENWW Q1860A 01 LJ 5100 introduction service note Obtaining service notes 337 Product LJ 9000 LJ 9000mfp 338 Chapter Service support Number C8519A 20 Description Print quality defect from fuser delaminating gouging C8519A 19 Tray 4 back guide spacer for decreasing jams and reducing image shift C8519A 18A Defective power supplies 3K stapler stacker C8519A 03A 13 05 13 06 13 31 or 13 32 paper jams also known as accordion or fan fold jam in the fuser C8519A 17A Warranty change in Americas and Asia Pacific regions C8519A 01C Remote firmware upgrade from earlier version of firmware C8519A 05D Flat spots on fuser assembly causing thumping noises C8519A 04A False 13 20 paper jams no paper inside the
130. Press the UP ARROW button and the DOWN ARROW button to step through the instructions Open the jam access door and remove all of the pages Close the access door Verify that the output bin deflector in the printer is operating correctly If the error message persists replace the stacker or stapler stacker The event log records this error message as 13 12 0B Note The stacker or stapler stacker LED blinks in amber A jam was detected when the stacker or stapler stacker power was turned on Press the HELP button for detailed information Press the UP ARROW button and the DOWN ARROW button to step through the instructions Remove all of the pages from the output bin Open the jam access door and remove all of the pages Close the access door If the error persists replace the stacker or the stapler stacker 112 Chapter 2 Service and troubleshooting ENWW Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description Action A page is jammed inside the duplexer 1 Press the HELP button for detailed information about clearing the jam Press the UP ARROW button and the DOWN ARROW button to step through the instructions Check the inside of the duplexer for scraps of media that might have been torn off when a jam was cleared 4 Turn the power off Remove the duplexer and turn the power on If this error persists
131. SELECT button or the DOWN ARROW button to scroll to i and then press the SELECT button The printer will print 10 test pages and send them to the stapler stacker where they are stapled 270 Chapter 3 Jams ENWW Table 3 1 Paper path test continued Instructions LJ 5000 Press MENU until appears LJ 5100 LJ 8150 Press ITEM until appears Press SELECT Press to cycle selections until the input tray you want to test appears Press SELECT Press until the output bin you want to use appears open the rear output bin to print to it Press SELECT Press until the appropriate duplex mode on or off appears Press SELECT Press to cycle selections until the appropriate number of copies appears Choose 1 10 50 100 or 500 copies Press SELECT to perform the paper path test LJ 9000 Press SELECT Use UP ARROW or DOWN ARROW to scroll to and then press SELECT Use UP ARROW or DOWN ARROW to scroll to and then press SELECT Use Ue ARROW or DOWN ARROW to scroll to and then press SELECT Use UP ARROW or DOWN ARROW to select the input tray you want to test the output bin the duplex printing accessory if available and number of copies Use UP ARROW or DOWN ARROW to scroll to FE I and then press SELECT to start the paper path test LJ 9000mfp Touch Scroll to Touch to open the menu Scroll to SET i i and then touch OK Scroll to select the input tray that you want to test the outp
132. Turn the printer off and then turn the printer on 3 Reseat the cables See the wiring diagrams at the back of this manual 4 Replace the Laser Scanner 162 Chapter 2 Service and troubleshooting ENWW Table 2 23 Alphabetical numerical error messages continued LJ 8150 Message Cause Solution A temporary printing error occurred X Description 0 Laser scanner error 1 Laser scanner startup error 2 Laser scanner rotation error 1 Press Go The page containing the error will automatically be reprinted 2 Turn the printer off and then turn the printer on 3 Reseat the cables See the wiring diagrams at the back of this manual 4 Replace the Laser Scanner There is a problem with the printers memory The DIMM that caused the error will not be used Values of x y and zz are as follows x DIMM type 0 ROM 1 RAM y Device location 0 Internal memory ROM or RAM 1 to 3 DIMM slots 1 2 or 3 zz Error number 0 Unsupported memory for example presence detect bad 1 Unrecognized memory for example presence detect bad 2 Unsupported memory size 3 Failed RAM test 4 Exceeded maximum RAM size 5 Exceeded maximum ROM size 6 Invalid DIMM speed 7 DIMM reporting information incorrectly 8 DIMM RAM parity error 1 Turn the printer off and reseat or replace the specified DIMM 2 Try the DIMM in another slot 3 Replace t
133. able error and processing job Error conditions can exist that do not generate status light patterns Instead an error message appears on the computer screen ENWW Troubleshooting control panel messages 55 Table 2 12 Additional error messages LJ 1000 1005 Message Solutions Printer not 1 Verify that the power cord is connected to the printer and the responding power is turned on the Ready light should be illuminated 2 Disconnect the cable pod cable from the printer and the computer Reconnect the cable pod cable at both ends 3 Close all software applications and restart the computer Cannot 1 Close all software applications and restart the computer access port 2 Try running only one software application at a time in use by another application Illegal A computer system resource error memory or hard disk error operation occurred in Windows Restart the computer general protection fault Spool 32 error Hint To help prevent the Illegal operation general protection fault Spool 32 error try running fewer software programs simultaneously Close programs rather than minimizing them Screen savers virus checkers fax software and other memory resident applications might be using computer resources needed by the printer When attempting to print avoid memory intensive tasks such as sending a fax or using multi media programs Delete all temp file_name tmp files from Temp subdirectories such as
134. ace it 5 Replace the Paper Deck Drive Assembly 6 Check Paper Tray Raised Sensor PS34 is working correctly perform a sensor test 7 Check for proper installation of the Pickup roller 8 Check Pickup Assembly cabling 9 Replace the Pickup Assembly ENWW Troubleshooting control panel messages 173 Table 2 25 2 x 500 sheet input tray error messages LJ 8150 Message Cause Solution The detected tray is not consistent with the paper size specified by Paper Handling Controller 1 Make sure the size source and type of paper selected from the software configuration is correct 2 Pull out tray 4 or 5 to verify that the size and type of paper loaded matches to the size and type specified in the software configuration Lifter malfunction 1 Make sure that the lifting plate lifts up freely by hand 2 Make sure that the paper size plate is installed correctly and is not bent or broken 3 Replace the Paper Deck Drive Assembly s Bushing if broken 4 Replace the Paper Deck Drive Assembly 5 Replace the 2 x 500 sheet Input Tray s corresponding paper tray Requested to feed more than 4 pages ata time 1 Check for proper installation of the Pickup roller 2 Check the Pickup assembly and the Paper Deck Drive Assembly cabling 3 Replace the Pickup assembly or the Paper Deck Drive Assembly if necessary 174 Chapter 2 Service and troublesho
135. age Cause Solution e The file system device is protected and no new files Remove the file system protection can be written to it Check with the network v e will be administrator alternates with DISK f i FLASH ROM DISK RAM DISK The specified output bin is e Empty the specified output full bin e Ensure the flag moves freely e f the error persists perform the service test Security mechanism is Check with the network enabled administrator The duplexer is not e Ensure the correct duplexer connected correctly is installed e Reseat the duplexer e Replace the duplexer An optional tray is not e Turn the printer off connected correctly e Disconnect and reconnect the cables e Turn the printer on Tray 1 is not connected e Reinstall tray 1 correctly e Replace tray 1 Print cartridge is defective e Remove and reinstall the Toner sensor contact print cartridge assembly is defective e Replace cartridge h HVPS is defective e Replace toner sensor alternates with contact assembly e Replace the HVPS Troubleshooting control panel messages 193 Table 2 32 Alphabetical error messages continued LJ 9000 Message Cause Solution The toner in the print cartridge is low and the cartridge low setting is set to stop e Order print cartridge e To continue press SELECT e Replace cartridge e Replace toner sensor
136. ages continued LJ 5000 Message Cause Solution The paper size you are trying to print is not the same as the settings for the tray 1 Make sure that all trays are correctly adjusted for size The size shown on the front of the paper tray must match the size of paper loaded in the tray The printer will continue trying to print the job until size settings are correct If you are trying to print from Tray 1 make sure the control panel setting for paper size is correctly configured 2 Press Go The page containing the error will automatically be reprinted Or you might want to press Cancel Job to clear the job from the printer s memory A temporary printing error occurred X Description 1 Unknown misprint error 2 Beam detect error 3 See 41 3 4 No VSYNC error 5 Media feed error 9 Noise VSREQ error Press Go The page containing the error will automatically be reprinted If the error persists 1 Reseat the connections to the Laser Scanner and the Engine Controller Board 2 Replace the Laser Scanner 3 Replace the Engine Controller Board A fuser error has occurred X Description 1 Low fuser temperature 2 Fuser warm up service 3 High fuser temperature 4 Low bad line voltage The printer is hooked up to an uninterrupted power supply UPS 5 Inconsistent Fuser 1 Turn the printer off for a minimum of 20 minutes to clear the error 2 Reseat
137. ally appear as white marks in the dark printed areas of the page Exposure of portions of the imaging drum to light This causes light sections in the printed output The life of the imaging drum is shortened by exposure to light Actions Print at least four configuration pages to determine if the defect repeats in the same horizontal orientation e Inspect the imaging drum for scratches dents or other damage Replace if needed e Ifthe problem is dust remove the dust with isopropyl alcohol applied with a lint free static free wipe Try this only if the print defect is unacceptable and the only other alternative is replacing the imaging drum e Defects caused by exposure to light might clear up over time If severe replace the imaging drum ENWW Repetitive defect 293 Repetitive defects table Table 4 4 Repetitive defects 37 7 mm 1 5 inches Toner developing cylinder Toner primary charging roller 45 2 mm 1 8 inches Transfer roller 55 1 mm 2 2 inches LJ 1150 1300 only Feed roller 56 5 mm 2 2 inches 62 8 mm 2 5 inches Heating element Pressure roller 75 4 mm 3 0 inches Toner drum 38 mm 1 5 inches Primary charging roller 44 mm 1 7 inches Transfer charging roller 1 8 inches 47 mm Developing roller Pressure roller 75 mm 2 9 inches Fuser film 63 mm 2 5 inches 95 mm 3 7 inches Photosensitive drum
138. als input from the formatter and transfers the image to paper During this period the printer detects the remaining toner LSTR last rotations After the primary dc voltage turns off until the main motor stops Delivers the final page and cleans the transfer charging roller As soon as the PRNT signal is input from the formatter PCA the printer enters the INTR period ENWW Power on or operational sequences 331 LJ 8150 Table 5 7 Basic sequence of operation LJ 8150 Period Timing Purpose WAIT From power on to the Clear the drum surface potential and end of Main Motor initial clean the Transfer Roller rotation STBY From the end of the Maintain the printer in the READY state standby WAIT or the LSTR period until the input of the PRNT signal from the Formatter PCA Or from the end of the LSTR period to power off INTR From the input of the Stabilize the photosensitive drum initial rotation PRNT signal from the Formatter PCA until the laser diode intensity has been stabilized sensitivity in preparation for printing Clean the Transfer Roller last rotation voltage DC off until the Main Motor stops If another PRNT signal is sent from the Formatter PCA the printer returns to the INTR period If not it returns to the STBY period PRNT From the end of the Form images on the photosensitive print initial rotation until the drum based on the VD
139. am continued e When the WAIT period starts a delivery stationary jam is assessed if the delivery sensor PS2301 detects media when the WAIT period starts e During media feeding a delivery stationary jam is assessed if the delivery sensor PS2301 does not detect the trailing edge of the media within a specified period of time T after the top of page sensor PS2305 detects the trailing edge paper 200 mm or longer T approximately 2 7 seconds paper shorter than 200 mm T approximately 5 2 seconds e When a pickup delay jam occurs the printer enters the last rotation period to deliver the jammed media A delivery stationary jam is assessed if the delivery sensor PS2301 does not detect the trailing edge of the media within 8 seconds after the completion of the forced laser emission During pressure roller cleaning a delivery stationary jam is assessed if the delivery sensor PS2301 does not detect the trailing edge of the media within 8 seconds after the 35th feed operation Reversing delay jam A reversing delay jam is assessed if the reversed paper sensor PS501 does not detect the leading edge of the media within 3 9 seconds after the reversing motor starts rotating Reversing stationary jam A reversing stationary jam is assessed when the reversed paper sensor PS501 detects media after automatic duplexer pickup operation has been performed for about 0 77 seconds Duplexer pickup delay jam A duplexer pickup del
140. aper moving through the printer If a paper jam is detected the DC Controller sll she stops the printing process and causes a message to be displayed on the control panek Ifa paper jam occurs in the Envelope Feeder Duplexer 2000 sheet Input Tray 8 bin Mailbox 5 bin Mailbox with Stapler 2 X uod sheet Input Tray or 7 bin Tabletop Mailbox the i a message will indicate the dodi aeaa Paper path troubleshooting 281 Table 3 2 Jams continued Product Instructions LJ 9000 The printer detects jams according to the following conditions e Pickup 1 delay jam Media does not reach the tray 2 feed sensor A PS1402 or the tray 3 feed sensor A PS1404 within 5 3 seconds after pickup begins e Pickup 2 delay jam Media does not reach the tray 2 feed sensor B PS1401 or the tray 3 feed sensor B PS1403 within 6 1 seconds after the tray 2 feed sensor A PS1402 or the tray 3 feed sensor A PS1404 detects the leading edge of the media Media does not reach the registration paper sensor PS2 within 4 4 seconds after the tray 2 feed sensor B PS1401 detected the leading edge of the media or within 4 8 seconds after the tray 3 feed sensor B PS1403 detected the leading edge of the media e Fuser delivery 1 delay jam The leading edge of the media does not reach the fuser delivery sensor PS502 within 1 4 seconds after the VSYNC signal e Fuser delivery 2 delay jam
141. are Is the print cartridge installed correctly Are all doors drawers and covers closed e f installed is the duplex unit power cord plugged into the printer and is the power supply plug connected to the duplex unit ENWW Troubleshooting 31 Configuration e Has the printer hardware or software configuration changed Can the problem be associated with any specific software Contact the Customer Care Center for software related problems e Can the problem be related to network configuration changes Remove the printer from the network and make sure that the failure is associated with the printer before beginning troubleshooting 32 Chapter 2 Service and troubleshooting ENWW Basic troubleshooting e Does the printer perform the initialization and power on steps See Is Power On successful on page 33 Does the control panel show ready on page 34 See Is the product e Does the event log show repeating errors See Troubleshooting control panel messages on page 53 Does media jam in the printer See Jams on page 265 e Does the printer print information pages See Printing information pages on page 47 Does the print quality meet the customer s expectations See Image quality on page 291 e Can the customer print from the host system See the appropriate service manual for the product Table 2 1 Basic troubleshooting Verification steps Possible probl
142. ared but the CPU on the DC controller PCB has not received the automatic delivery command A jam was cleared jammed media was automatically delivered power to the printer is on and the fuser roller has reached its target temperature but at least one of the following sensors detects media Registration paper sensor PS2 Fuser delivery sensor PS502 Fuser jam sensor PS501 Tray 2 feed sensor B PS1401 Tray 2 feed sensor A PS1402 Tray 3 feed sensor B PS1403 Tray 3 feed sensor A PS1404 Face down bin delivery sensor PS1451 LJ 9000mfp Jams occur most often when the following conditions exist e Paper trays are not correctly loaded The print media does not meet the specifications listed in the HP LaserJet Printer Family Print Media Guide e The media is in poor condition The MFP needs to be cleaned If a jam occurs in the print engine a i3 message will appear on ids MFP control panel For detailed descriptions of the 13 messages and the actions recommended to resale the errors see the HP LaserJet 9000 service manual If a jam occurs in the scan engine the MFP control panel shows an i error ENWW Paper path troubleshooting 283 284 Chapter 3 Jams ENWW Print quality Contents Cleaning page isis m eR RIA REPRE ME ev REP LER PEEL 286 Life expectancies of consumables 0 cee eee eee 289 Image quality 0 cece
143. as passed the scanner controller board initiates a document stationary jam signal ENWW Paper path troubleshooting 277 Table 3 2 Jams continued Product Instructions LJ 4200 4300 Printer jam detection The printer uses the following sensors to detect the presence of media and to verify if the media is being fed correctly or has jammed e Pre fed sensor PS102 e Top of page sensor PS103 e Fuser delivery sensor PS108 The microprocessor on the DC controller PCA checks for media jamming by timing the passing of the media as it moves past these sensors If the media does not pass the sensor in a specific period of time the transport process is stopped motors are turned off and the rollers no longer rotate and a jam message appears on the control panel display Printer pickup delay jam from tray 1 If the top of page sensor PS103 does not detect the leading edge of the media within a specific time after the media is picked up the microprocessor on the DC controller PCA determines there is a pickup jam Note The printer attempts to re pickup the media several times before determining there is a pickup jam The number of re pickup tries depends on the pickup source for example the re pickup is tried four times if tray 1 is the pickup source The transport process is stopped and a i3 message appears on the control panel display 278 Chapter 3 Jams ENWW Table 3 2 Jams continued
144. aserJet 5000 See LJ 5000 LaserJet 9000 See LJ 9000 LaserJet 9000mfp See LJ 9000mfp LaserJet Quick Reference Service Guides iii LEDs See lights life expectancies consumables 289 lights LJ 1000 2 54 LJ 1005 3 54 LJ 1150 1300 57 LJ 2300 3 LJ 4100mfp 6 LJ 4200 4300 6 LJ 5000 7 LJ 5100 7 LJ 9000 8 LJ 9000mfp 9 LJ LJ 8150 7 secondary error messages LJ 1150 1300 60 states 2 53 EN LJ 1000 components 298 control panel lights 2 53 electrical specifications 41 engine test 262 environmental specifications 39 error messages lights 54 error messages on computer 56 firmware 14 jams 272 paper path test 267 power on sequence 324 LJ 1005 components 298 control panel lights 3 53 electrical specifications 41 engine test 262 environmental specifications 39 error messages lights 54 error messages on computer 56 firmware 14 jams 272 paper path test 267 LJ 1150 cleaning page 286 cold reset performing 253 components 300 electrical specifications 41 engine test 262 environmental specifications 39 error messages lights 57 firmware upgrading 14 jams 273 NVRAM initialization 246 paper path test 267 power on sequence 324 secondary error messages 60 LJ 1300 cleaning page 286 cold reset performing 253 components 300 electrical specifications 41 engine test 262 environmental specifications 39 error messages lights 57 firmware upgrading 14 jams 273 NVRAM initialization 246 paper path test 267 power on s
145. at the printer expects from the pickup source this jam is ignored The top of page sensor PS103 determines the length of the page by measuring the tim it takes between the passing of the leading and trailing edges of the page The transport process is stopped anda i3 message appears on the control panel display Note This jam cannot be detected for pages that are less than 200 mm 7 9 inches in length LJ 5000 Jams occur in the printer when print media either does not reach or does not clear a photosensor along the p paper p th in a pecific amount of time If a jam occurs a f message appears on the printer control Gael ed th section in Numerical error messages LJ 5000 o page 136 for specific error codes LJ 5100 To detect the presence of paper and whether the paper has been correctly fed the following paper sensors are installed e Registration roller paper sensor PS403 e Top of page sensor PS402 e Fuser paper delivery sensor PS1306 If the paper does not reach or pass through any of the sensors within the specified period of time the microprocessor CPU on the dc controller PCA notifies the formatter of a 13 x paper jam 280 Chapter 3 Jams ENWW Table 3 2 Jams continued Product Instructions LJ 8150 ENWW The PIU Sensor PS2 the Registration Sensor PS1 the Fuser Delivery Sensor PS1403 and the Face down Delivery Sensor PS1402 detect p
146. ay jam is assessed if the duplexer pickup paper sensor PS503 does not detect media within 4 9 seconds after the reversed paper sensor PS501 detects the leading edge Duplexer pickup stationary jam A duplexer pickup stationary jam is assessed if the duplexer pickup paper sensor PS503 detects media after about 3 4 seconds has passed since the reversed paper sensor PS501 detected the trailing edge Paper feed sensor Jam detection for the paper feeders during the pickup and feed operations is same as that for the printer Paper path troubleshooting 275 Table 3 2 Jams continued Product Instructions LJ 3300mfp ADF Jam Detection The ADF has two sensors that detect paper The paper present sensor detects the presence of media in the ADF input tray The form sensor detects media moving through the ADF If a jam is detected the ADF immediately stops the paper feeding and the control panel displays a jam message A jam can be detected under any of the following conditions Document feeder jam When documents are detected as present in the ADF input tray and a command to copy scan or fax is received the scan module travels to the left side of the scan assembly and stops beneath the ADF scanner glass The ADF then attempts three times or for about ten seconds to advance the paper to the form sensor If the paper does not advance the scan module travels back to the home position on the right side of the scanne
147. b to use a supported size media that is not supported e Cancel job by the printer e The requested paper size or e Select a different type size type is not available The or tray to use Use UP printer asks if it should use ARROW and DOWN another paper type or size ARROW to view the instead available media in the printer and press SELECT to select the highlighted tray e Verify application settings A RAM disk setting has been e No action required changed The printer is e Do not turn power off during automatically restarting An external device setting has changed The printer is automatically restarting initialization 202 Chapter 2 Service and troubleshooting ENWW Numeric printer messages LJ 9000 Table 2 33 Numerical error messages LJ 9000 Message Cause Solution e A page is jammed in the Clear the jam in the indicated paper path at the tray 1 area feed area e Closing the door will cause the printer to attempt to clear the paper path e Perform the service test e Ifthe jam persists replace the PIU e Replace the tray 1 pickup rollers e Replace tray 1 e A page is jammed in the Clear the jam in the indicated paper path at tray X feed area area e Closing the door will cause the printer to attempt to clear the paper path e Perform the service test e Ifthe jam persists replace the PIU e Replace the tray 1 pickup rollers
148. been created to help the HP LaserJet service engineer quickly troubleshoot common printer problems For older monochrome printers see the HP LaserJet Quick Reference Service Guide volume II It provides support for the following printers LJ Companion LJ 1100 LJ 1100XI LJ 1100SE LJ 1100A LJ 1100AXI LJ 1100ASE LJ 1200 LJ 2100 LJ 2100M LJ 2100TN LJ 2200 LJ 3100 LJ 3150 LJ 3200 LJ 4000 LJ 4000T LJ 4000N LJ 4000TN LJ 4050 LJ 4050T LJ 4050N LJ 4050TN LJ 5000 LJ 5000N LJ 5000GN LJ 5000DN LJ 8100 LJ 8100N LJ 8100DN Or see the HP LaserJet Quick Reference Service Guide volume It provides support for the following printers LJ eL LJ 5Si Mopier LJ 5Si LJ 5Si MX LJ 5L LJ 6P LJ 6MP LJ 5P LJ 5MP LJ 5 LJ 5M LJ 5N LJ 4V LJ 4MV LJ 4P LJ 4MP LJ 4L LJ 4ML LJ 4 LJ 4M LJ4 LJ 4M LJ 4Si LJ 4Si MX LJ IIISi LJ IHP LJ P LJ IIP LJ IHD LJ IIl LJ HD LJ Il LJ 2686D LJ 2686A To obtain service support for HP LaserJet 240 and 320 Mopiers see the HP Mopier Family Quick Reference Service Guide To obtain these guides contact your customer service representative and request Volume part number 5021 8943 or Volume II part number 5090 3390 While the quick reference guides are intended to provide all of the information the service engineer needs for onsite repair of HP products they are not intended to replace the service manual for any HP LaserJet product For detailed information about the HP LaserJet
149. c sequence of operation LJ 5000 Period Timing Purpose Remark WAIT From power on until the Clears the drum During this period Main Motor completes surface potential and the printer detects the initial drive cleans the transfer the toner level and charging roller the presence of the cartridge STBY From the end of the Makes the printer standby WAIT period until the ready to print PRNT signal is input from the Formatter or from the end of the LSTR period until the PRNT signal is input from the Formatter or until the power is turned off INTR initial After the PRNT signal is Stabilizes the rotation input from the Formatter sensitivity of the until the DC Controller photosensitive drum outputs the TOP signal in preparation for printing and cleans the transfer charging roller to stabilize the transfer high voltage PRINT From the end of the INTR Forms an image on During this period period until the top of the the photosensitive the printer detects paper sensor detects the drum according to the the remaining toner trailing edge of the paper VDO and VDO signals input from the video controller and transfers the image to paper ENWW Power on or operational sequences 329 Table 5 5 Basic sequence of operation continued LJ 5000 Period Timing Purpose Remark LSTR last After the primary DC Delivers the final page As soon a
150. cates the following 1 AC power is present in the printer 2 DC power supply is functional both 24 VDC and 3 5 VDC are being generated 5VDC of the LJ 9000 and the LJ 9000mfp 3 The engine controller board s microprocessor is functional If the fan is not working 1 Turn the printer off and remove the formatter Disconnect the optional accessories 2 Turn the printer on and check the fan again If the fan is still not working perform the following steps 1 Verify that the fan is connected to the engine controller board 2 Replace the fan 3 Replace the engine controller board The fan only operates during initial power on and while printing unless the temperature inside the printer is too high If the temperature is too high the fan turns on to cool the inside of the printer The LJ 9000 has 6 fans and the LJ 9000mfp has 5 fans The fan works but the control panel display is blank 1 Print an engine test 2 If the engine test is successful perform the following steps a Reseat the control panel and formatter connector b Replace the control panel assembly c Replace the firmware DIMM or upgrade the firmware d Replace the cable from the control panel 3 If the engine test is not successful replace the engine controller board 38 Chapter 2 Service and troubleshooting ENWW Environmental specifications Table 2 3 Operating environment specifications
151. ce the optional copier scanner General fatal error 1 Unplug the printer and plug it back in 2 Disconnect the I O cable and print a self test page If the self test is successful reconnect the I O cable 3 If the error persists replace the formatter PCA ENWW Troubleshooting control panel messages 61 Alphabetical error messages LJ 2300 Table 2 15 Alphabetical printer messages LJ 2300 Message Cause Solution An attempt has been made to modify a printer menu item but the network systems administrator has enabled the control panel security mechanism The message will disappear shortly and the printer will return to the ready state Contact the network systems administrator to change settings alternates with The printer is unable to print a duplexed print job because either the rear bin is open or the engine detects a size that cannot be duplexed Shut the rear bin door or load paper of the correct size alternates with The cartridge is inserted and the shipping protection strip cannot be fully removed Return the cartridge for replacement and replace the cartridge alternates with The printer received a request for a personality printer language that does not exist in the printer The print job is canceled Print the job using a printer driver for a different printer language or add the requested language to the printer
152. ch as trying to download a file to a non existent directory The RAM disk is full 1 Delete files and then try again or turn the printer off and then turn the printer on to delete all files on the device Delete files using HP JetAdmin HP FontSmart or another software utility See the software help for more information 2 If the message persists increase the size of the RAM disk Change the RAM disk size from the configuration menu in the printer s control panel The RAM disk is protected and Disable the write protection no new files can be written to it through HP JetAdmin The specified tray is empty but 1 Load the empty tray to the current job does not need this clear the message tray in order to print correctly If you do not load the specified If this message appears and the tray the printer will continue tray contains paper a sensor printing from the next available could be damaged tray and the message will e PS301 detects paper in continue to appear Tray 2 2 Inspect the tray for damaged e PS401 detects paper in tabs Tray 1 3 Check sensor arm flags for e PS1601 detects paper in the damage and be sure they move optional 250 sheet feeder freely e PS2001 detects paper in the 4 Replace any defective optional 500 sheet feeder sensors ENWW Troubleshooting control panel messages 133 Table 2 20 Alphabetical error messages continued LJ 5000
153. chain y device type 1 input 2 output 3 stapler stacker zz device specific error 1 Press Go to clear the message If the message does not clear go to step 2 2 Turn the printer off and then turn the printer back on 3 Check all cables 4 Reseat the external paper handling device 156 Chapter 2 Service and troubleshooting ENWW Table 2 22 Alphabetical numerical error messages continued LJ 5100 Message Solution An error occurred in the printer s nonvolatile memory NVRAM and one or more printer settings have been reset to the factory default 1 Print a configuration page and check the printer settings to determine which values have changed 2 Hold down CANCEL JOB while turning the printer on This cleans up the NVRAM by removing old areas that are not being used 3 If the error persists replace the formatter The printer s nonvolatile memory NVRAM is full Some settings might have been reset to the factory defaults Print a configuration page and check the printer settings to determine which values have changed Hold down CANCEL JoB while turning the printer on This cleans up the NVRAM by removing old areas that are not being used A temporary printing error occurred x description 0 the duplexer failed 1 the duplex side adjust failed 1 Turn the printer off and then turn the printer back on 2 Reseat the duplexer 3 If the problem persists replace the duplex
154. cker or stapler stacker LED blinks in amber The jam access door or the staple 1 Press the HELP button for cartridge door is open detailed information 2 Press the UP ARROW button and the DOWN ARROW button to step through the instructions 3 Close the open door 4 If this message persists replace the stacker or stapler stacker alternates with To ensure optimum print quality the printer prompts you to perform routine maintenance every Install an HP LaserJet 4200 4300 printer maintenance kit See the instructions that come with this kit 200 000 pages default setting Or Q2429A 110 V printer kit for the HP LaserJet 4200 e Q2436A 110 V printer kit for the HP LaserJet 4300 e Q2430A 220 V printer kit for the HP LaserJet 4200 Q2437A 220 V printer kit for the HP LaserJet 4300 Continue printing and order a printer maintenance kit A firmware upgrade is in progress CAUTION Do not turn the printer off until the printer returns to the Ready state The printer will be damaged if the power is turned off during a firmware upgrade Follow the instructions on the printed pages The printer is generating the registration page The printer will return to the Ready state when the page is completed ENWW Troubleshooting control panel messages 95 Table 2 18 Alphabetical error messages continued LJ 4200 4300 Message Description Acti
155. conditions are met replace the document scanner motor If after replacing the motor the document scanner motor still does not rotate replace the formatter 4 If after replacing the formatter the document scanner motor still does not rotate replace the ECU MFP products only ADF motor does not rotate or scanner bulb does not light 1 Verify that the scanner connector is seated in the formatter and the scanner formatter 2 Check all cabling on the scanner formatter Is the product ready The control panel should function without error messages Control panel displays an error Consult the list of common messages later in this chapter to correct the error Control panel is not functional Verify that the control panel cable is seated into both the control panel and the formatter If the cable is connected correctly replace the control panel Do engine tests and self tests print Print an engine test The engine test should print without paper feed prob lems or print quality prob lems Also print a configuration report Note The formatter must be connected to perform an engine test Engine test is not suc cessful Replace the ECU Control panel displays an error message Consult the list of common messages in chapter 3 or the list of error mes sages in this chapter to correct the error Media does not move smoothly through the printer paper path
156. configuration of tray XX The tray switch is in the standard position To change the media size to To change the media size to Use the UP ARROW button If the size that appears on the To change the media type press the SELECT button Use the UP ARROW button and the DOWN ARROW button to scroll to the type and then press the SELECT button to select it letter A4 executive B5 JIS A5 or legal leave the tray switch in the standard position and adjust the media guides to the correct positions other sizes move the tray switch to custom adjust the paper guides against the paper and close the tray and the DOWN ARROW button to scroll to the media size and then press the SELECT button to select it Repeat this procedure to select the media type control panel display is incorrect and the tray paper guides are correctly adjusted verify that the indicated tray s media size sensor SW102 SW801 or SW1 is operating Verify that the sensor fingers inside the tray engage the tray sensor correctly ENWW Troubleshooting control panel messages 103 Table 2 18 Alphabetical error messages continued LJ 4200 4300 Message Description Action alternates with The printer is reporting the current 1 To change the media type configuration of tray XX The tray switch is in the custom position press the SELECT button Use the UP ARROW button and the DOWN ARR
157. connector and make sure the Fan is not blocked 2 Replace the Fan A motor error occurred X Description 0 Motor error 1 Motor start up error 2 Motor rotation error 1 Turn the printer off and then turn the printer on 2 Make sure the Fuser or Toner Cartridge is not hindering movement of gears in the drive train 3 Check the Main Motor s cable to ensure that it is seated correctly 4 If the error persists replace the Motor There is a problem with the printer memory The x value refers to the location of the problem 0 Internal memory 1 to 3 DIMM slots 1 2 or 3 Reseat or replace the specified DIMM A scan buffer error occurred 1 Turn the printer off and then turn the printer on 2 Replace the Formatter PCA 142 Chapter 2 Service and troubleshooting ENWW Table 2 21 Numerical error messages continued LJ 5000 Message Cause Solution alternates with An error occurred in an external paper handling device 1st X Device number in chain 2nd X Device type 3 types 1 Input 2 Output 3 Stapler stacker unit yy Device specific error Press Go to clear the message If the message will not clear 1 Turn the printer off and then turn the printer on 2 Check all cables 3 Reseat the external paper handling device An error occurred in the printer s nonvolatile memory NVRAM and one or more printer
158. cur alternates with 2 Make the page contents less complex and re print the print job The printer s EIO card in 1 Press the SELECT button to slot X has overflowed its resume printing I O buffer during a busy state Note A loss of data will occur 2 Checkthe configuration of the EIO card and the host computer 3 If this error message persists replace the EIO card 114 Chapter 2 Service and troubleshooting ENWW Table 2 19 Numerical error messages continued LJ 4200 4300 Description Action alternates with The printer s parallel buffer has overflowed during a busy state 1 Press the SELECT button to resume printing Note A loss of data will occur 2 Check the parallel I O 3 Replace the formatter PCA A connection with the card in EIO slot X has been broken abnormally 1 Press the SELECT button to resume printing Note A loss of data will occur 2 Check that all of the cables are connected to the EIO ports and that the EIO board is seated correctly 3 If possible print to another network printer to verify the network is working correctly 4 Check the configuration of the EIO card 5 lf this error message persists replace the EIO card ENWW Troubleshooting control panel messages 115 Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description Action alternates with
159. d in step 3 Verify that the mark moved If the mark did not move inspect the main drive assembly to make sure that it is meshing with the print cartridge gears If the drive gears appear functional and the drum does not move replace the print cartridge 292 Chapter 4 Print quality ENWW Repetitive defect Repetitive defects are defects that occur on the page Most repetitive defects are caused by problems with one of the following e Developer roller e Fuser e Charge roller e Imaging drum e Cleaning roller e Transfer belt e Transfer roller The first occurrence of a repetitive print defect is the defect closest to the leading edge of the media Measure from the first occurrence of the print defect to the first repetition of the defect and compare this measurement to the repetitive defect table in this section CAUTION Do not expose the imaging drum to light and be careful not to scratch or get fingerprints on the drum surface during cleaning Do not blow on the imaging drum Note Some English measurements might overlap due to rounding these values to the nearest tenth of an inch For the most accurate measurement use the metric values in this section For example due to rounding both 44 mm and 45 mm is equivalentto 1 7 inches Image drum defects Causes e Damage such as scratches or dents on the imaging drum These usually appear as black or white marks on the page Paper dust adhering to the imaging drum These usu
160. diea ane close the This error can also be specified tray wine caused when the printer watching Mie pone Pale attempts to pick up media display A short delay from a tray that is empty should occur between when the tray closes and the but the paper out sensing mechanism for that tray tray size message appears has failed and the printer on me control panel display If there is no delay and you senses thatthe tray appear io be loaded do not hear the tray lift motor lift the tray plate into place replace the tray s stack position sensor PS107 PS802 or SR2 8 Replace the tray X pickup solenoid 9 Replace the tray 1 paper pickup assembly 10 Replace the paper feed assembly ENWW Troubleshooting control panel messages 107 Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description Action CONTINUED CONTINUED CONTINUED 11 Verify that the top of page sensor PS103 is operating correctly and that the sensor flag can freely move Replace the sensor if it is not or operating correctly 12 Replace the DC controller PCA 108 Chapter 2 Service and troubleshooting ENWW Table 2 19 Numerical error messages continued LJ 4200 4300 Description Action A jam exists in the top cover area A 13 02 00 error message indicates that the media did not pass the top of page sensor PS103 within the specified time A 13 05 00 error me
161. drum surface If a dark and distinct toner image is present on the drum surface assume that the first two functions of the electrophotographic process are functioning image formation and development Troubleshoot the failure as a transfer or fusing problem Table 4 3 Half self test functional check Product When to open the printer door LJ 1000 About 5 seconds after motor rotation begins LJ 1005 LJ 1150 LJ 1300 LJ 2300 Open the top cover after the trailing edge of the paper enters the printer At this point the leading edge of the paper should have advanced beyond the print cartridge LJ 3300mfp About 5 seconds after the motor rotation begins LJ 4100mfp About 3 seconds after the motor rotation begins LJ 4200 4300 About 3 to 5 seconds after the motor rotation begins LJ 5000 About 5 seconds after motor rotation begins LJ 5100 LJ 8150 LJ 9000 The half self test function check is not supported LJ 9000mfp ENWW Image quality 291 Drum functional test all printers in this guide Hint This test is especially important if refilled toner cartridges have been used 1 Open the printer door 2 Remove the print cartridge 3 Mark the drive gear on the cartridge with a felt tipped marker Note the position of the mark 4 Install the print cartridge and close the printer door The startup sequence should rotate the drum enough to move the mark 5 Open the printer and inspect the gear that was marke
162. e Reset to 0 if a maintenance kit is installed The number of pages printed since the last maintenance kit was installed and this counter was reset to 0 Re enter the printer s serial from the identification label if a replacement formatter is installed Printer serial number from the identification label Resets the default paper size when the formatter is replaced Enables or disables firmware diagnostic features Clears the error event log LJ 8150 Total number of pages printed Number of pages printed since last maintenance Allows a service technician to HOIHTEHGHCE 350 000 is the default value Displays the printer serial number Press to change setting Press SELECT to save setting For factory test purposes only Do not change ENWW Press SELECT to activate Printer returns to Ready when complete Service menu items 243 Table 2 35 Service menu items continued Product Service menus item Description LJ 9000 Clears the error event log PIN code ra f 4 Set the total pages that have 00900001 The total number of pages printed can be found on the configuration page been printed to date Reset to 0 if a maintenance kit is installed The number of pages printed since the last maintenance kit was installed and this counter was reset to 0 The number of pages that can print
163. e VTU and remove media 2 Verify that sensor PS1 and PS2 moves freely 3 If any of the sensors PS1 or PS2 are damaged replace the Vertical Transfer Unit VTU ENWW Troubleshooting control panel messages 175 Table 2 26 Envelope feeder error messages LJ 8150 Message Cause Solution The envelope feeder is empty Printing of the current job is not interrupted Refill the envelope feeder The envelope feeder does not have the requested paper Put the requested paper into the envelope feeder There is no envelope in the feeder the wrong size is loaded in the feeder or the type and size is set incorrectly in the control panel 1 Load the requested envelope type and size into the envelope feeder 2 Make sure that the envelope size and type are set correctly from the Paper Handling Menu in the printer s control panel 3 Press Go if the desired envelope is already loaded in the feeder 4 Press VALUE to scroll through the available types and sizes 5 Press SELECT to accept the alternate type or size The envelope feeder you are trying to install will not work for this printer Install the correct envelope feeder 176 Chapter 2 Service and troubleshooting ENWW Table 2 27 7 bin tabletop mailbox error messages LJ 8150 Message Cause Solution Unexpected page at ES Entry 1 Open the Top Cover and Sensor remove any
164. e HELP button for detailed information Press the UP ARROW button and the DOWN ARROW button to step through the instructions If after following the instruction above the error persists replace the staple unit Note The customer is responsible for ordering replacement staple cartridges Note The stapler stacker LED blinks in amber this error applies to the stapler stacker only Note The stapler stacker LED is continuously illuminated in green this error applies to the stapler stacker only Fewer than 15 staples remain in the optional stapler stacker The T is configured eif the printer stops printing until you refill the stapler or press the SELECT button This is the default setting o lf STO CONT IHUE printing continues but print jobs will not be stapled The maximum number of sheets the stapler can staple is 15 The stapled rinter behavior depends on how Press the HELP button for detailed information Press the UP ARROW button and the DOWN ARROW button to step through the instructions 3 Replace the staple cartridge 4 If the error persists Replace the stapler unit followed by the stapler stacker if necessary Reduce the number of pages in the print job or print and staple in print job finishes printing but is not batches of 15 or fewer pages 100 Chapter 2 Service and troubleshooting ENWW Table
165. e Replace tray 1 e A page is jammed in the e Clear the jam in the indicated paper path at the feed area area e Closing the door will cause the printer to attempt to clear the paper path e Verify that the pickup roller is installed correctly try swapping this roller with a roller out of a working tray or feeder e Perform the service test e Ifthe jam persists replace the PIU e Replace the tray 1 pickup rollers e Replace tray 1 ENWW Troubleshooting control panel messages 203 Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e A page is jammed in the paper path at the tray 1 Clear the jam in the indicated area feed area e Closing the door will cause the printer to attempt to clear the paper path e Perform the service test e Ifthe jam persists replace the PIU e Replace the tray 1 pickup rollers e Replace tray 1 A page is jammed in the Clear the jam in the indicated paper path at tray X feed area area e Closing the door will cause the The page did not reach printer to attempt to clear the PS2 in the specified time paper path e Perform the service test e When feeding from trays 2 or 3 If the jam persists replace the PIU e f feeding from tray 1 Replace the tray 1 pickup rollers e Replace tray 1 A page is jammed in the e Clear the jam in the indicated paper path at the feed area area e Closing the
166. e any jammed paper 2 Make sure that the Full Bin Sensor Flag PSFaceFull moves freely 3 Make sure that the Flipper s shaft is not out of place 4 If the problem persists replace the Flipper Assembly 5 Replace the MBM Controller PCA ENWW Troubleshooting control panel messages 185 Table 2 28 8 bin mailbox error messages continued LJ 8150 Message Cause Solution Belt Jam Transport Belt Motor M5 stop for an unexpected reason 1 1 Check for jammed paper at the double belt system and Delivery Head Assembly 2 Ensure free movement of the double belt both belts 3 Ensure parallel position of the double belt system 4 Check that the Metal Tape is in place and in good condition 5 Replace the Transport Belt Motor M5 6 Replace the MBM Controller PCA 7 Replace the Delivery Head Assembly Jam in Head Assembly at PSExit 1 Check for jammed paper in the Delivery Head Assembly 2 Ensure free movement in PSExit 1 sensor flags on the delivery head assembly 3 Check the delivery roller s fingers They must be over the ejector rollers on the delivery head assembly 4 Replace the flat ribbon cable that connects to the delivery head assembly to the controller PCA 5 Replace the MBM Controller PCA 6 Replace Delivery Head Assembly 186 Chapter 2 Service and troubleshooting ENWW Table 2 28 8 bin mailbox error messages continued
167. e door arms 2 Install the print cartridge which will press SW301 3 Press down the laser scanner interlock switch on the laser scanner While SW301 and the laser scanner interlock are engaged perform an engine test or self test to observe paper motion ENWW Paper path troubleshooting 267 Table 3 1 Paper path test continued LJ 4100mfp Instructions Press the MENU button Select Select Select the source destination and number of copies 1 10 50 100 500 to be printed Select to start the paper path test ADF diagnostic tests 1 Press the MENU button 2 Select amp 3 Select The following flatbed components can be tested 5 tripping various sensor flags causes a sensor status message to appear on the control panel display PS1 leading edge paper detect photo sensor PS2 document detect photo sensor PS10 flatbed cover open photo sensor PI1201 optical unit home position photo sensor to trip this sensor perform a copy job with the sensor status screen displayed on the control panel activates the ADF motor and all of the ADT feed rollers activates the optical unit motor causing the optica unit to move back and forth in the flatbed If energizes the ADF pickup solenoid L illuminates the scanning lamp which verifies that the inverter PCB and lamp are functioning properly 4 Select C i The following control panel components can be tested illuminates the three control pan
168. e error will automatically be reprinted 2 Turn the printer off and then back on 3 Reseat the cables 4 Replace the laser scanner 154 Chapter 2 Service and troubleshooting ENWW Table 2 22 Alphabetical numerical error messages continued LJ 5100 Message Solution A problem exists in the printer s memory The DIMM that caused the error will not be used Values of x s and are as follows x DIMM type 0 ROM 1 RAM y device location 0 internal memory ROM or RAM 1 to 4 DIMM slots 1 2 3 or 4 zz error number 0 unsupported memory 1 unrecognized memory 2 unsupported memory size 3 failed RAM test 4 exceeded maximum RAM size 5 exceeded maximum ROM size 6 invalid DIMM speed 7 DIMM reporting information incorrectly 8 DIMM RAM parity error 9 ROM needs to be mapped to an unsupported address 10 DIMM address conflict 11 PDC XROM out of bounds 12 unable to make a temporary mapping 1 Turn the printer off and then reseat the specified DIMM 2 Try the DIMM in another slot 3 Replace the DIMM that caused the error alternates with An internal communication error occurred 1 Press Go The page that contains the error will automatically be reprinted 2 Check the power at the site 3 Replace the formatter 4 Replace the dc controller alternates with A temporary printing error occurred X description 1 illegal i
169. e flash DIMM and replace it with a new one The flash DIMM is full 1 Delete files from the flash DIMM or add another DIMM 2 Download or delete files from HP JetAdmin and download or delete fonts from HP FontSmart See the software help for more information The flash DIMM is protected and no new files can be written to it Disable the write protection through HP JetAdmin 130 Chapter 2 Service and troubleshooting ENWW Table 2 20 Alphabetical error messages continued LJ 5000 Message Cause Solution If the message displays continually a DIMM may not be inserted completely Reseat the DIMM s An input paper handling device needs attention before printing can resume 1st X Device number in chain 2nd X Device type 3 types 1 Input 2 Output 3 Stapler stacker unit yy Device specific error See the documentation that came with the paper handling device for assistance The printer is unable to print the current job because the duplexer s front cover is not installed or not inserted correctly Reinsert the duplexer s front cover The printer is unable to print the current job because the specified tray x is open or not inserted correctly 1 Reinsert the specified tray 2 Check for damaged tabs in the tray 3 Check for damaged switches in the printer 4 Replace the PCA Controller in the feeder
170. e job to the stapler e Replace the stapler unit e Replace the carriage assembly Media is present in the offset module when power is turned on Clear the jam Turn power off and back on Send two pages through for a test job Replace the offset assembly e The offset module did not reach its target position Clear the jam Turn power off and back on Note e Send two consecutive jobs for This jam might be a an offset test hardware malfunction if the Replace the offset assembly failure repeats five consecutive times e Media is jammed in the e Clear the jam offset module exit area e Turn power off and back on Send two pages through for a test job Replace the offset assembly ENWW Troubleshooting control panel messages 213 Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e A page is jammed in the paper path at the duplexer e The pages trailing edge did not pass PS2004 in the specified time Clear the jam in the indicated area e Closing the door will cause the printer to attempt to clear the paper path e Reseat the duplexer e Ifthe jam persists replace the duplexer A page is jammed in the paper path at the duplexer e Clear the jam in the indicated area e Closing the door will cause the printer to attempt to clear the paper path e Ifthe jam persists replace the duplexer A
171. eate the cleaning page 4 Follow the instructions on the cleaning page to complete the cleaning process ENWW Cleaning page 287 Table 4 1 Cleaning page continued Product Instructions LJ 9000 1 Press SELECT LJ 9000mfp 2 Press UP ARROW or DOWN ARROW to scroll to menu and press SELECT 3 Press UP ARROW or DOWN ARROW to scroll to F Y and press SELECT UPA w or DOWN ARROW to scroll to and press SELECT 4 Pre 5 Acleaning page prints Follow the instructions on this page 288 Chapter 4 Print quality ENWW Life expectancies of consumables Inspect consumables when servicing the printer Replace consumables as needed based on failure or wear rather than usage Table 4 2 Consumables Product consumable Life expectancy LJ 1000 Print cartridge 2 500 pages LJ 1005 Print cartridge standard 2 500 pages Print cartridge high capacity 3 500 pages Printer transfer roller 25 000 pages Printer pickup roller Printer separation pad Printer subpads Fuser 220 240 V LJ 1150 Print cartridge standard 2 500 pages LJ 1300 Print cartridge high capacity LJ 1300 4 000 pages Printer transfer roller 50 000 pages Printer pickup roller Printer separation pad Fuser 110 127 V 50 000 pages Fuser 220 240 V LJ 2300 Smart print cartridge 6 000 pages LJ 3300mfp Print cartridge standard 2 500 pages Print cartridge high capacity 3 500 pages LJ 4100mfp Prin
172. eck the ADF door sensor PS10 for loose connectors or pinched and frayed wires 6 Replace the sensor if necessary ENWW Troubleshooting control panel messages 79 Table 2 17 Alphabetical numerical error messages continued LJ 4100mfp Message Explanation Recommended action The auto cleaning page is in process This can take up to 2 5 minutes 1 Wait until the cleaning page has printed 2 Reload the source document and press START to begin the job See the HP LaserJet 4100 series printer service manual for more information The manual cleaning page is in process This can take up to 2 5 minutes 1 Wait until the cleaning page has printed 2 Reload the source document and press START to begin the job See the HP LaserJet 4100 series printer service manual for more information The firmware image was corrupted during an upgrade operation Start the firmware upgrade operation over Communication has failed between the copy processor board and the formatter 1 Verify that the high speed copy connect cable between the formatter and the copy processor board is correctly connected Reseat the connectors 2 Verify that the copy processor board is firmly seated into the connector on the intermediate PCB 3 Check for broken frayed or pinched wires 4 Verify that the copy processor board LEDs are illuminated 80 Chapter 2 Service
173. econnect the connector between the fan and the power supply Verify that the ribbon cables are fully seated in the connectors on the DC controller PCA Replace the fan Replace the power supply Replace the DC controller PCA The cooling fan in the optional duplexer is not functioning Turn the printer off and then on Replace the duplexer ENWW Troubleshooting control panel messages 121 Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description Action alternates with A memory error has been detected X Description 2 air temperature sensor 3 DC controller 4 power supply 58 2 Air temperature sensor 1 Reconnect the connector between the air temperature sensor the bar mounted across the main cooling fan on the left side of the printer and the power supply location J63 2 Replace the air temperature sensor 3 Replace the power supply 58 3 DC controller 1 Turn the printer off and then on 2 Replace the DC controller PCA 58 4 Power supply 1 Turn the printer off and then on 2 Replace the power supply 122 Chapter 2 Service and troubleshooting ENWW Table 2 19 Numerical error messages continued LJ 4200 4300 Description Action alternates with A printer motor error has occurred X Description 0 main motor error 1 motor startup error 2 motor rotation error 4 EP motor error
174. ed area area e Closing the door will cause the The pages leading edge printer to attempt to clear the passed PS502 however paper path the trailing edge did not e Ifthe jam persists replace the pass PS501 in the fuser specified time A page is jammed in the Clear the jam in the indicated paper path at the fuser area area e Closing the door will cause the printer to attempt to clear the paper path e Ifthe jam persists replace the fuser A page is jammed in the Clear the jam in the indicated paper path at the feed area area e Closing the door will cause the The page did not leave printer to attempt to clear the PS2 in the specified time paper path e Replace the registration assembly e Ifthe jam persists replace the PIU e Apageisjammedin one of e Verify that the media meets the trays X 2 Tray 2 specifications and is stored 2 correctly X23 Tray 3 e Clean the indicated tray s feed rollers e Replace the indicated tray s feed rollers ENWW Troubleshooting control panel messages 217 Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e More data has been received from the computer than fits in the printer internal memory To continue printing press SELECT Only the amount of data that fits in the internal memory is printed e Simplify the print job alternates with e Add memory
175. eed error size 4 No VSYNC error 5 Media feed error type 6 ITB detection error 7 Feed delay error 9 Noise VSREQ error 1 Press the SELECT button The page containing the error automatically reprints if jam recovery is enabled 2 Turn the printer power off and then turn the printer power on alternates with This is typically caused if two or more sheets stick together in the printer or if the tray is not correctly adjusted 1 Reload the tray with the correct paper size 2 Press the SELECT button to scroll to Reconfigure the size in a tray so that the printer will use a tray that contains the size required for the print job 3 If the error does not clear turn the printer power off then turn the printer power on 68 Chapter 2 Service and troubleshooting ENWW Table 2 16 Numerical printer messages continued LJ 2300 Message Description Action The printer detected a paper type 1 Reload the tray with the correct 4 different from the expected size paper type alternates with 2 Press the SELECT button to i scroll to Reconfigure the size in a tray so that the printer uses a tray that contains the type required for the print job 3 If the error does not clear turn the printer power off and then turn the printer power on ENWW Troubleshooting control panel messages 69 Table 2 16 Numerical printer messages continued LJ 2300
176. eee 291 Half self test functional check 0 2 0 0 eee ee 291 Drum functional test all printers in this guide 292 Repetitive defect 0 ccc ee eel nns 293 Repetitive defects table 00 00 cece eee 294 ENWW Contents 285 Cleaning page Table 4 1 Cleaning page Product Instructions LJ 1000 LJ 1005 Cleaning page not supported LJ 1150 LJ 1300 Note This process requires use of an OHT to remove dust and toner from the print paper path If an OHT is unavailable you can use copier grade paper If you must use paper perform the procedure two or three times to ensure proper cleaning 1 Load an OHT into the priority input tray 2 Make sure that the printer is in the state 3 Press and hold the GO button for 10 seconds The transparency feeds through the printer slowly Discard the transparency Note After you press and hold the GO button the three printer lights blink until the cleaning process is complete LJ 2300 Note Use copier grade paper 1 If your printer model includes a duplexer open the rear output bin 2 Press the SELECT button to open the menus 3 Use the UP ARROW or DOWN ARROW button to scroll to E and then press the SELECT button LL 4 U e the UP ARROW or DOWN ARROW button to scroll to and then press the SELECT button 5 Use the UP ARROW or DOWN ARROW button to scroll to and then press the SELECT
177. efects 293 replacing customer responsibilities 29 G general protection error 56 glass troubleshooting 83 Index 343 H half self test functional check 291 hard disk initialization 250 LJ 2300 error messages 74 LJ 4200 4300 error messages 86 96 LJ 5000 error messages 130 132 LJ 5100 error messages 146 149 LJ 9000 error messages 192 196 HP Customer Care Online 340 HP LaserJet 1000 See LJ 1000 HP LaserJet 1005 See LJ 1005 HP LaserJet 1150 See LJ 1150 HP LaserJet 1300 See LJ 1300 HP LaserJet 2300 See LJ 2300 HP LaserJet 3300mfp See LJ 3300mfp HP LaserJet 4100mfp See LJ 4100mfp HP LaserJet 4200 4300 See LJ 4200 4300 HP LaserJet 5000 See LJ 5000 HP LaserJet 5100 See LJ 5100 HP LaserJet 9000 See LJ 9000 HP LaserJet 9000mfp See LJ 9000mfp HP LaserJet Quick Reference Service Guides iii HP Technical Training 340 HP Web Jetadmin firmware updates LJ 4100mfp 15 LJ 9000 23 LJ 9000mfp 25 illegal operation error 56 illustrations components LJ 1000 298 LJ 1005 298 LJ 1150 300 LJ 1300 300 LJ 2300 301 LJ 3300mfp 306 LJ 4100mfp 307 LJ 4200 4300 309 LJ 5000 315 LJ 8150 320 LJ 9000 321 LJ 9000mfp 323 image quality troubleshooting cleaning page 286 drum functional test 292 half self test functional check 291 repetitive defects 293 344 Index imaging drum cleaning 293 repetitive defects 293 testing 292 indicator lights See lights information pages configuration 47 demonstration 49 eventlog 51 menu map 50
178. eference 1 Turn off the printer 2 While pressing Go turn the printer on appears briefly on the display then appears After a few seconds i ppears on the display followed by The cold reset is complete Press Go to return the printer online appears on the display LJ 9000 Turn the printer off Press and hold SELECT Turn on the printer Continue to hold SELECT until all three control panel lights illuminate then release SELECT When appears on the display press DOWN ARROW button will be displayed 7 Press SELECT while is complete ENWW Cold reset 255 Table 2 38 Cold reset continued Instructions LJ 9000mfp 1 Turn the printer off 2 Press and hold down the number 6 button The LEDs will illuminate turn off and then illuminate for a second time Release the number 6 button The message SELECT i will appear on the control panel display 3 Press the number 9 button The message i appear on the control panel display 4 Press the number 6 button to perform the cold reset procedure Note A cold reset will unlock any locked menus reset the LDAP and STMP Gateway values to zero but does not change values in the service menu for example the serial number or page counts 256 Chapter 2 Service and troubleshooting ENWW Registration page and calibration Table 2 39 Registration and calibration Product Instructions LJ 1000 1005 Regist
179. eived more data than can fit in its available memory You might have tried to transfer too many macros soft fonts or complex graphics Press Go to print the transferred data some data might be lost and then simplify the print job or install additional memory alternates wit alternates wit 4 The data dense text rules raster or vector graphics sent to the printer was too complex Too much data was sent to the EIO card in the specified slot Press Go to print the transferred data Some data might be lost To print the job without losing data in the configuration menu in the printer control panel set print the job then return i Do not leave i it might degrade performance If this message appears often simplify the print job Press Go to clear the message Data will be lost ENWW Troubleshooting control panel messages 137 Table 2 21 Numerical error messages continued LJ 5000 Message Cause Solution alternates with Too much data was sent to the parallel port This error can occur if the driver you are using is not IEEE 1284 compliant For best results use an HP driver that came with the printer Check for a loose cable connection and be sure to use a high quality cable Some non HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE 1284 specification Press Go to c
180. el LEDs illuminates all of the control panel display pixels shows on the control panel display a layout of the control panel buttons and keys when a button or key is selected on the control panel it is illuminated on the display indicating that the button or key is functioning 5 Press the START button to begin a test Press the STOP button to end the test 268 Chapter 3 Jams ENWW Table 3 1 Paper path test continued LJ 4200 4300 ENWW Instructions Printer Press the SELECT button to open the menus Use the UP ARROW button or the DOWN ARROW button to scroll to and then press the SELECT button Use the UP ARROW button or the DOWN ARROW button to scroll to i zT and then press the SELECT button Use the UP ARROW button or the DOWN ARROW button to scroll through the available test options and then press the SELECT button After the test options are selected use the UP ARROW button or the DOWN ARROW button to scroll to and then press the SELECT button to start the test Optional stacker Press the SELECT button to open the menus Use the UP ARROW button or the DOWN ARROW button to scroll to and then press the SELECT button Use the UP ARROW button or the DOWN ARROW button to scroll to i T and then press the SELECT button Use the UP ARROW button or the DOWN ARROW button to scroll to and then press the SELECT button Scroll to i then press the SELECT button Paper path troubleshooting 26
181. el lights flash once and then remain on This might take up to 10 seconds Press the BACK ARROW button The display should show Press the SELECT button The printer initializes the hard disk and continues its power on sequence LJ 5000 LJ 5100 LJ 8150 ENWW Print a configuration page and a menu map 2 Turn off the printer 3 While turning on the printer hold down the SELECT button and the CANCEL JOB button until all of the lights on the control panel are illuminated Press the MENU button and then the VALUE button Press the SELECT button CAUTION If the printer has a EWS DIMM installed it must be removed prior to initializing the hard drive If itis not removed the EWS DIMM will have to be programed by downloading the EWS firmware from the http hp com web site Hard drive initialization 251 Table 2 37 Hard drive initialization continued Instructions LJ 9000 Turn the printer off LJ 9000mfp Press and hold down the START button Turn the printer on The LEDs will illuminate turn off and then illuminate a second time Release the START button diens the number 5 button The message I 3 will appear on the control panel display Press the number 6 button to initialize the hard drive 252 Chapter 2 Service and troubleshooting ENWW Cold reset Cold reset clears all data from the print buffer and returns the printing menu and the configuration menu to the factor
182. ems Solutions 1 Is Power On No power successful When the product is con nected to a grounded power source the printer motor should rotate for approximately six sec 1 Verify that the product is plugged in 2 Verify that the power cable is func tional 3 Verify that the fuse on the ECU or power supply is not open 4 f all of these conditions are correct replace the ECU or power supply scanner motor should rotate rotate for approximately two seconds onds and the document Printer motor does not 1 Verify that the toner cartridge is present 2 Verify that the printer door is closed 3 Verify that paper is loaded in the paper input tray 4 Verify that printer path paper sen Sors are functional 5 Verify that the motor connector J1 is seated into the ECU 6 Verify that the motor is correctly mounted to the printer chassis 7 If all of these conditions are correct replace the ECU 8 If after replacing the ECU the printer motor still does not rotate replace the motor ENWW Basic troubleshooting 33 Table 2 1 Basic troubleshooting continued Verification steps Possible problems Solutions Is Power On successful continued Document scanner motor does not rotate 1 Verify that the document scanner connector is seated in the formatter 2 Verify that the document scanner motor is correctly mounted in the document scanner assembly 3 If these
183. en lost e The resource saving orl O e Verify application settings buffering settings had to be e Simplify job changed by the printer There e Install additional memory was not enough memory to use the previous settings The printer ran out of free e Add memory memory The remainder of e Add hard disk the job will be canceled e Verify job application settings alternates with e Simplify job ENWW Troubleshooting control panel messages 197 Table 2 32 Alphabetical error messages continued LJ 9000 Message Cause Solution e The printer adaptive data e Simplify job compression had to fit the e Add memory raster graphics in the e Add hard disk available memory alternates with e Anon HP print cartridge has e No action required i lled been installed Note This message will only display for 30 seconds then return to th y state Note Cartridge low out message will not occur with non HP print cartridges e The face up bin is full More e Remove all media from the than 125 pages have been face up bin collected in the face up bin e The stapler bin is full More Remove all media from the than 3000 sheets of Letter A4 stapler bin media have been collected in the stapler bin e The paper path between the je Close the output device printer and the external paper paper path handling output device is open e PAUSE RESUME has been e Press PAUSE RESUME to pressed
184. enter cancel O Figure 1 6 Menu enter and cancel buttons LJ 3300mfp Use the copy scan and start controls to change commonly used default settings to start scanning and to start copying For instructions about copying see Copying in the user guide For instructions on scanning see Scanning in the user guide The user guide is located on the product CD ROM lighter Figure 1 7 Copy scan and start controls LJ 3300mfp ENWW Using the control panel 5 LJ 4100mfp HELP Control panel NAVIGATION C MENU button display buttons CLEAR button button STATUS lights Qu Light 2 and Qa dark A a buttons v 2S2228228222 0 0 N Repuce 228522222222 0 0 and 20 EB EE 288288 A ENLARGE guum pum pnm pu pm pun m OOO buttons Ta pn M um m ew 9 9 9 STOP RESET START button ALPHA AND NUMERIC KEYPADS button button Figure 1 8 Control panel layout LJ 4100mfp LJ 4200 4300 CANCEL BACK UP JOB ARROW ARROW button button button esu SELECT g button Data light Attention light PAUSE RESUME button Printer online Display bed HELP button button Figure 1 9 Control panel layout LJ 4200 4300 6 Chapter 1 Control panel ENWW LJ 5000 5100 NN 2 line display Ready Go Menu e CD Data Item gt c C Da Attention Value Cancel CD Job Select CD Figure 1 10 Control panel layout LJ 5000 5100 LJ 81
185. eplace the guides against the paper At the control panel set the tray 1 paper size to the size of medias in tray 1 Letter A4 Executive B5 JIS A5 or Legal size the tray switch should be set to standard Set the tray switch to custom for all other media sizes The custom size switch must be set before the size can be selected at the control panel verify that the tray size settings match the actual tray settings If the settings do not match verify that the tray size sensors are correctly functioning If they are not replace the media size sensors SW102 SW801 or SW1 Verify that the sensor fingers inside the tray are engaging the tray sensor correctly control PCA DC controller PCA The top standard output bin is full and must be emptied Empty the top output bin If the error persists verify that the output bin sensor PS104 is operating and that the sensor arm can freely move ENWW Troubleshooting control panel messages 99 Table 2 18 Alphabetical error messages continued LJ 4200 4300 Message Description Action Note The stapler stacker LED is continuously illuminated green this error applies to the stapler stacker only Fewer than 70 staples remain in the optional stapler stacker staple cartridge Printing will continue until the TE message appears on the printer control panel display 1 Press th
186. equence 324 secondary error messages 60 Index 345 LJ 2300 cleaning page 286 cold reset performing 253 components 301 control panel lights and buttons 3 electrical specifications 42 engine test 262 environmental specifications 39 error messages alphabetical 62 error messages numerical 66 firmware upgrading 14 jams 274 language setting 12 NVRAM initialization 247 paper path test 267 power on sequence 325 Service menu 237 240 LJ 3300mfp buttons 4 calibration page printing 257 cleaning page 287 components 306 electrical specifications 42 engine test 262 environmental specifications 39 firmware upgrading 15 jams 276 language setting 12 NVRAM initialization 247 paper path test 267 power on sequence 325 Service menu 237 240 LJ 4100mfp calibration page printing 258 cleaning page 287 cold reset performing 254 components 307 control panel lights and buttons 6 electrical specifications 43 engine test 262 environmental specifications 39 firmware upgrading 15 hard disk initialization 250 jams 277 NVRAM initialization 247 paper path test 268 power on sequences 325 Service menu 238 241 346 Index LJ 4200 4300 cleaning page 287 cold reset performing 254 components 309 control panel lights and buttons 6 electrical specifications 43 engine test 263 environmental specifications 39 error messages alphabetical 84 error messages numerical 105 firmware upgrading 18 hard disk initialization 251 jams 278
187. er The printer detected an error The numbers 32 indicate the specific type of error Turn the printer off and then turn the printer back on Try printing a job from a different software application If the job prints go back to the first application and try printing a different file If the message only appears when you use a certain software application or print job have the customer contact the software vendor for assistance If the message persists try the following 1 Turn the printer power off and then on 2 Reseat or replace the interface cable and cycle the power 3 Download the latest firmware image if available the firmware download is not available for some printers from http www hp com and use HP Jetdirect or another appropriate utility to update the printer 4 Remove the DIMMs one at a time and cycle the power 5 Try using the parallel interface if possible 6 Remove the EIO cards from the printer and then perform a cold reset 7 If the error persists replace the formatter ENWW Troubleshooting control panel messages 157 Table 2 22 Alphabetical numerical error messages continued LJ 5100 Message Solution The EIO accessory in slot has encountered a critical error as x description 1 EIO slot 1 the printer detected an error with the EIO card 2 EIO slot 2 the printer detected an error with the EIO card 6 EIO slot 1 the EIO card detected an erro
188. er cord is not plugged into the wall outlet and the printer Make sure the power cord is firmly plugged into the printer and the outlet Proper AC power is not available Measure the voltage at the outlet If necessary plug the power cord into another AC circuit outlet The power switch is off Set the switch to the on position You should hear the switch toggle If the front right side cover has been removed recently be sure that the rod leading to the power supply moves as the rocker switch is toggled LJ 4200 4300 If the printer still does not turn on the power switch might be defective 1 Remove the engine controller board 2 Measure the resistance between the two terminals of the power switch SW1 by applying the tester probes to the terminals The resistance must be low under 1 KQ when the power is turned on and high over 6 MQ when the switch is turned off 3 Replace the engine controller board or power supply if necessary The overcurrent overvoltage detection circuit is activated Wait for more than two minutes before turning the printer back on A fuse is blown 1 Check the fuses on the engine controller board or power supply 2 Replace the fuses if necessary ENWW Basic troubleshooting 37 Table 2 2 Power on defect or blank display continued Problem Action The fan does not rotate when the printer is first turned on An operational fan indi
189. er unit Note The stapler stacker LED blinks in amber this error applies to the stapler stacker only The output bin page detection sensor has been active for longer than the specified time Press the HELP button for detailed information Press the UP ARROW button and the DOWN ARROW button to step through the instructions Remove all of the pages from the output bin Open the jam access door and remove all of the pages Close the access door If this error message persists replace the stapler stacker ENWW Troubleshooting control panel messages 111 Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description Action The stacker or stapler stacker 1 Press the HELP button for E inlet sensor has been active detailed information 9 forlonger than a specified 2 Press the UP ARROW button time and the DOWN ARROW Note button to step through the The stacker or stapler instructions stacker LED blinks in 3 Open the jam access door amber and remove all of the pages Close the access door If this error message persists replace the stacker or stapler stacker The event log records this error message as 13 12 0A Note The stacker or stapler stacker LED blinks in amber A page did not arrive at the stacker or stapler stacker inlet sensor in the specified time Press the HELP button for detailed information
190. es LJ 2300 66 LJ 4200 4300 105 LJ 5000 136 LJ 5100 150 LJ 9000 203 LJ 9000mfp 232 NVRAM initialization 246 LJ 2300 error messages 74 LJ 4200 4300 error messages 126 LJ 5000 error messages 143 LJ 5100 error messages 157 LJ 9000 error messages 226 ENWW 0 operating environment specifications 39 troubleshooting 31 operations power on See power on sequences optical unit troubleshooting 81 ordering service manuals iii output bin error messages LJ 4200 4300 99 LJ 5100 149 LJ 9000 193 198 output device error messages LJ 9000 224 output quality See image quality P pages per month iv paper jams See jams paper path cleaning page 286 test 267 troubleshooting 266 See also jams paper tray error messages See tray error messages paper troubleshooting 31 part numbers service manuals iv parts information 340 PCI bridge operations 326 personality errors error messages 129 LJ 2300 62 LJ 4200 4300 85 LJ 5100 146 LJ 9000 194 phone numbers ordering service manuals iii PIN codes v plugging in printer 41 power specifications 41 supplies troubleshooting 73 troubleshooting 33 37 unplugging printer 30 EN power on sequences LJ 1000 1005 324 LJ 1150 1300 324 LJ 2300 325 LJ 3300mfp 325 LJ 4100mfp 325 LJ 4200 4300 327 LJ 5000 329 LJ 5100 330 LJ 8150 332 LJ 9000 333 LJ 9000mfp 333 print cartridges drum functional test 292 error messages LJ 4200 4300 85 half self test functional check 291 life expectancies 2
191. ess the SELECT button to continue 2 Turn the printer off and then back on 3 Ifthe error persists initialize the NVRAM 4 If this error message persists replace the formatter assembly 5 Fora amp amp i error message reinitialize the hard disk 6 Ifthe amp amp i error persists replace the disk The optional duplexer is not functioning 1 Remove the duplexer 2 Turn the printer off and then on 3 Replace the duplexer 4 Ifthe error persists replace the duplexer ENWW Troubleshooting control panel messages 127 Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description Action A critical hardware error has occurred 1 Po Turn the printer off and then on If the error persists reseat the firmware DIMM Reseat the formatter Go to htpp www hp com support LJ4200 or htpp www hp com support LJ4300 Select Download Drivers and Software Check for the latest firmware image version at the bottom of the page If this firmware image is newer than the one installed on your printer and your printer can receive a firmware update download the newer firmware upgrade Not all HP LaserJet 4200 4300 printers can receive firmware upgrades Replace the formatter Replace the firmware DIMM The EIO accessory card in slot X has encountered a critical error 128 Chapter 2 Service and
192. essage persists If the message persists Printing can continue for jobs that do not require the flash DIMM continue remove and reinstall the flash DIMM replace the flash DIMM alternates with The printer received a PJL file System command that attempted to perform an illogical operation for example a command to download a file to a non existent directory Printing can continue Turn the printer off and then If the message reappears a back on to delete the message from the display problem might exist with the software application alternates with The printer received a PJL file system command that attempted to store something on the file system The attempt was unsuccessful because the file system is full Use HP Web Jetadmin Device Press the SELECT button to Storage Manager software to delete files from the flash memory and try again continue alternates with The file system device is protected and no new files can be written to it 88 Chapter 2 Service and troubleshooting To enable writing to the flash Press the SELECT button to memory turn off the write protection by using the device storage manager in HP Web Jetadmin continue ENWW Table 2 18 Alphabetical error messages continued LJ 4200 4300 Message Description Action The wrong personal identification number PIN was t
193. fied size of paper into Tray X Tray X does not contain the specified size of paper Load the requested paper into the indicated tray or press SELECT to override the message and to print on a loaded paper size ENWW Troubleshooting control panel messages 169 Table 2 23 Alphabetical numerical error messages continued LJ 8150 Message Cause Solution One of the following occurred There is no paper loaded in the specified tray or the paper is not the size requested or the control panel is not set for the size of paper loaded The tray is not correctly adjusted for size The default paper size is set incorrectly If this message appears and the tray contains the correct size of paper a sensor could be damaged or a paper sensor lever could be stuck 1 Load the requested paper into the specified tray x Make sure that the trays are correctly adjusted for size The tray type settings and size for Tray 1 must be set from the printer s control panel If you are trying to print A4 or letter size paper and this message appears make sure that the default paper size is set correctly from the Printing Menu in the printer s control panel 2 Press Go to print from the next available tray 3 Press VALUE to scroll through the available types and sizes 4 Press SELECT to accept the alternate type or size 5 Inspect the switches in the tray 6 Turn the pr
194. for a test job e Replace the paper path assembly Media stopped while e Clear the jam flipping e Check for mechanical Media never reached the interference in the flipper and FLEXIT sensor paper path rollers e Turn power off and back on e Send two pages through for a test job e Replace the paper path assembly Media has stopped in the e Clear the jam paper path Check for mechanical interference in the flipper and paper path rollers e Turn power off and back on e Send two pages through for a test job e Replace the paper path assembly Media has stopped in the e Clear the jam paper path e Check for mechanical Media is jammed entering interference in the flipper and the accumulator or offset paper path rollers module Check for jams at the accumulator or the offset module e Turn power off and back on e Send two pages through for a test job e Upgrade firmware e Replace the paper path assembly ENWW Troubleshooting control panel messages 211 Table 2 33 Numerical error messages continued LJ 9000 was turned on Message Cause Solution e Media is present in the e Clear the jam accumulator when power e Turn power off and back on e Send two pages through for a e The media is activating this test job sensor in accumulation e Upgrade firmware e Replace the accumulator assembly e Media is jammed in the e Clear the jam accumulator
195. fy that the control panel display cable is connected at both ends Verify that the firmware DIMM s are seated and operating correctly Remove any HP Jetdirect or other EIO cards and then try to turn the printer on again Check the fuse on the power supply to make sure that it is not open e Does an error message appear on the control panel display or does the control panel LEDs indicate a service error Yes Use the error message section or control panel lights section LJ 1000 1005 LJ 1150 1300 section of this chapter to understand the message or LED pattern Print an event log and look for reoccurring errors No Continue troubleshooting Can you print a configuration page Yes Continue troubleshooting No If an error message or service LED pattern appears on the control panel when you attempt to print a configuration page Use the error message section or control panel lights section LJ 1000 1005 LJ 1150 1300 section of this chapter to understand the message or LED pattern Does print quality meet customer requirements Yes Continue troubleshooting No Verify that the correct media is being used and that it has been correctly stored Compare the images with the print defect samples found in the printer s service manual 30 Chapter 2 Service and troubleshooting ENWW Can the customer print successfully from the host computer Yes End of troubleshooting No Verify the maintenance media vo
196. green Attention light amber Attention light amber Figure 2 2 Control panel layout LJ1005 ENWW Troubleshooting control panel messages 53 Table 2 11 Status lights messages LJ 1000 1005 Message Possible causes Solutions OO The Ready and Attention lights are not illuminated 1 Verify that the power cord is connected to the printer and the power is turned on 2 The cable pod is not connected or has failed Verify that the cable pod is connected and fully seated 3 Replace the cable pod 4 Replace the LED status panel assembly XR hie gy The Ready and Attention lights blink The cable pod is initializing the firmware or the unit is printing a cleaning page No action is needed Oo The Ready light illuminates The printer is ready to print No action is needed The Ready light indicates that the cable pod has initialized the firmware The firmware is initialized each time the printer power is turned on or when the cable pod is connected to the printer with the printer power turned on ipa j Sa Y Ox The Ready light blinks The printer is receiving and processing data Wait for the job to print EO oom The Attention light blinks The printer requires user intervention A user intervention message appears on the computer screen Follow the directions in the message to clear the error Possible errors requiring user intervention are e
197. has letter or A4 paper loaded in the proper orientation ENWW Troubleshooting control panel messages 199 Table 2 32 Alphabetical error messages continued LJ 9000 Message Cause Solution alternates with Tray XX has been loaded with Letter or A4 media in the portrait orientation but the job that used the tray did not specify portrait e No action required e Verify application settings e Verify tray settings Note To improve performance rotate media Media loaded in tray is longer or shorter in the feed direction than the size the tray is configured for e Verify tray settings e Set the tray switch to standard If custom size media is used set the X and Y values in the custom setting of the control panel The paper in the external paper handling stapling device is unaligned e Clean rollers at the accumulator The stapler is jammed Clear the jammed staples The stapler is running out of staples e Replace the staple cartridge The stapler is out of staples e Replace the staple cartridge The stapler has an obstruction that must be removed before stapling can continue e Remove the obstruction The media type in the specified tray cannot be determined e Verify tray settings e Be more specific in the media settings 200 Chapter 2 Service and troubleshooting ENWW Table 2 32 Alphabetical
198. he duplexer 3 Turn on the printer 4 Check the rear accessory power connector 5 Ifthe error persists replace the duplexer The envelope feeder is not functioning 1 Turn off the printer 2 Remove and then reinstall the envelope feeder 3 Turn on the printer 4 Check the front accessory power connector 5 If the problem persists replace the envelope feeder The printer cannot perform the duplex function 1 Close the face up bin before sending a duplex print job 2 Replace the duplexer 3 Replace the dc controller PCA 84 Chapter 2 Service and troubleshooting ENWW Table 2 18 Alphabetical error messages continued LJ 4200 4300 Message Description Action alternates with The print cartridge contains part of the sealing tape 1 Remove the sealing tape 2 If the sealing tape cannot be removed insert a new print cartridge and return the faulty print cartridge for replacement alternates with The printer job language PJL encountered a request for a personality that did not exist in the printer The job is aborted and no pages print 1 Press the HELP button for detailed information 2 Use the UP ARROW and DOWN ARROW to step through the instructions The top cover is open or the top cover switch SW101 is defective 1 Press the HELP button for information 2 Close the top cover
199. he DIMM that caused the error ENWW Troubleshooting control panel messages 163 Table 2 23 Alphabetical numerical error messages continued LJ 8150 Message Cause Solution continued 9 ROM needs to be mapped to an unsupported address 10 DIMM address conflict 11 PDC XROM out of bounds 12 Unable to make a temporary mapping alternates wit A printer error has occurred X Description 0 NO_RESET_REPORT 1NO ENGINE RESPONSE 2 EXCESSIVE GLITCHES 3 LOST PPRDY SIGNAL 4 COMMUNICATION TIMEOU T 5 BAD TRAY BIN REPORTS 6 ECC7 COMMAND ERROR 7 INCOMING PARITY ERROR 8 OUTGOING PARITY ERRO R 9 MISSED INTERRUPT A HUNG COMMUNICATIONS BLOST XISR ERROR C INVALID BUS TIMEOUT D VERY LATE ECOMM ISR 1 Press Go to clear the error message 2 Turn the printer off and reseat the formatter board all DIMMs EIO Cards and the hard disk drive 3 Check the cable from the DC controller and laser scanner assembly 4 Replace the laser scanner assembly 5 Replace the DC controller PCA 6 Replace the formatter board alternates with A temporary printing error occurred X Description 1 Illegal input 2 Illegal output 1 Press Go The page containing the error will automatically be reprinted 2 Turn the printer off and then turn the printer on 3 Check the printer s configuration 164 Chapter 2 Service and troubleshooting ENWW
200. he datecode is in the format YYYYMMDD where YYYY is 2000 and MM and DD are the month and day of the firmware build 9 Click the Update Firmware button HP Web JetAdmin will send the selected firmware image file to the printer Digital Copier 8150mfp There are three ways to update copy module firmware e HP Digital Sender Configuration Utility PJL datastream through a parallel port e HP Resource Manager All three types of firmware upgrades can be downloaded from the World Wide Web and the digital sending configuration utility is also available on CD ROM Note If digital sending is being used on the HP LaserJet 8000 Series MFP the Digital Sender Configuration Utility is the only method available to upgrade firmware Using the DOS parallel upgrade method or the HP Resource Manager upgrade method will break the digital sending connection Configuration Utility upgrade LJ 8150mfp Before using this method of upgrade make sure that you have a license number entered in the digital sending utility or you have the actual license to enter into the digital sending utility 1 Locate the specific workstation that has been servicing the MFP device and that has been administering the digital sending capability 2 Confirm that the workstation or server has the correct driver connection to the MFP This connection must be in place for the upgrade to occur Open the digital sending configuration utility and go to the configuration
201. heck for a loose cable connection and be sure to use a high quality cable Some non HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE 1284 specification 2 This error can occur if the driver you are using is not IEEE 1284 compliant For best results use an HP driver that came with the printer 3 Press the SELECT button to clear the error message The job will not be printed alternates with Too much data was sent to the serial port Press the SELECT button to clear the error message The job will not be printed Too much data was sent to the USB port Press the SELECT button to clear the error message The job will not be printed ENWW Troubleshooting control panel messages 67 Table 2 16 Numerical printer messages continued LJ 2300 Message Description Action alternates with The printer detects a serial data error parity framing or line overrun while receiving data from the computer Press the SELECT button to clear the error message and continue printing alternates with The connection has been broken between the printer and the EIO card in the specified slot 21 Press the SELECT button to clear the error message and continue printing A temporary printing error occurred X can equal one of the following 1 Unknown misprint error 2 Beam detect misprint error 3 Media f
202. hod that delivers the RFU file to the MFP will work including cp home yourmachine FILENAME dev parallel in which home yourmachine FILENAME contains the RFU file Using HP Web JetAdmin LJ 9000mfp Note This procedure requires that HP Web JetAdmin version 6 1 or later is installed Complete the following steps to upgrade the firmware for a single MFP through HP Web JetAdmin after downloading the RFU file from the HP website 1 Start HP Web JetAdmin 2 Enter the internet protocol IP address or IP hostname of the MFP in the Quick Device Find field and then click Go The printer Status window appears 3 Click the right arrow on the toolbar to show the Update button 4 Click Update 5 When prompted for the type of update to perform click Update Printers and then click Continue 6 Under Upload new firmware image click Browse to locate the RFU file you downloaded from the http www hp com go lj9000 firmware website 7 Click Upload to move the RFU file from the hard drive to the HP Web JetAdmin server 8 Refresh the browser 9 Select the RFU file from the Select new firmware version drop down menu 10 Click Update Firmware HP Web JetAdmin sends the selected RFU file to the MFP Also HP Web JetAdmin 6 1 or later can be used to perform multiple installations 1 Start HP Web JetAdmin ENWW Upgrading the firmware 25 2 Create a device group A simple way to do this is to a Click Devices on the Choose drop down menu b Clic
203. hp LaserJet quick reference service guide invent monochrome service volume IV hp monochrome LaserJet quick reference service guide volume IV April 2003 edition 2003 Copyright Hewlett Packard Development Company LP Reproduction adaptation or translation without prior written permission is prohibited except as allowed under copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be constructed as constituting an additional warranty HP shall not be liable for the technical or editorial errors or omissions contained herein Publication number 5851 1428 Edition 2 4 2003 Trademark credits Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation MS DOS is a U S registered trademark of Microsoft Corporation Lotus 1 2 3 are U S registered trademarks of Lotus Development Corporation Lotus amp SymphonyO are U S registered trademarks of Lotus Development Corporation Hewlett Packard Development Company LP 20555 S H 249 Houston TX 77070 Ordering other manuals The HP LaserJet Quick Reference Service Guide volume IIl provides support for newer monochrome printers see the following page for a complete list of supported printers It has
204. ia feed error 9 Noise VSREQ error Press Go The page containing the error will automatically be reprinted If this message persists 1 Reseat the connections to the Laser Scanner and the Engine Controller Board 2 Replace the Laser Scanner 3 Replace the Engine Controller Board The paper size you are trying to print is not the same as the control panel setting for Tray 1 1 Make sure that the control panel setting for Tray 1 or the Envelope Feeder is correctly adjusted for size The printer will continue trying to print the job until the size settings are correct 2 Press Go The page containing the error will automatically be reprinted Or you might want to press CANCEL JOB to clear the job from the printer s memory A fuser error has occurred X Description 1 Low Fuser temperature 2 Fuser warm up service 3 High Fuser temperature 4 Faulty Fuser 5 Inconsistent Fuser Turn the printer off for at least 20 minutes and then turn the printer on If the error continues 1 Make sure that the Fusing Assembly is installed correctly and is fully seated into its connectors no bent pins or pins outside their receptacles 2 Reseat or replace the fuser cable assembly 3 Replace the DC Controller A temporary printing error occurred X Description 1 Beam detect error 2 Laser error 1 Press Go The page containing the error will automatically be reprinted 2
205. ibration continued Product Instructions LJ 9000 Registration page 1 Press SELECT to enter the menus 2 Press UP ARROW or DOWN ARROW to scroll to t and then press SELECT IL 3 Press UP ARROW or DOWN ARROW to scroll to and then press SELECT 4 Press UP ARROW or DOWN ARROW to scroll to F and then SELECT 5 Press UP ARROW or DOWN ARROW to scroll to FETI Face and then SELECT A registration page will print Follow the instructions on the page to complete the registration setting Calibration staple position 3000 sheet stapler stacker 1 Press SELECT 2 Use UP ARROW or DOWN ARROW to scroll to 3 and press SELECT 3 Enter the service mode PIN code 00900001 and then press SELECT 4 Use UP ARROW or DOWN ARROW to scroll to a and press SELECT 5 Use UP ARROW or DOWN ARROW to scroll to 3 and press SELECT 6 Use UP ARROW or DOWN ARROW to select the desired value and press SELECT 7 Use UP ARROW or DOWN ARROW to scroll to and press SELECT 8 Use UP ARROW or DOWN ARROW to select the desired value and press SELECT 9 Press PAUSE RESUME to exit the menu and return the printer to ready 260 Chapter 2 Service and troubleshooting ENWW Table 2 39 Registration and calibration continued Product Instructions LJ 9000mfp Registration page 1 Touch on the touch screen 2 Touch UP ARROW or DOWN ARROW to scroll to c Touch
206. ify that the skew front and skew back sensors are functioning correctly Verify that the pickup roller feed roller assembly separation belt assembly and registration roller assemblies are clean and not damaged The ADF is open or the ADF open closed sensor is not functioning correctly Close the ADF 2 If the error persists perform a diagnostic in the diagnostics menu to test the ADF open closed sensor Power to the MFP was lost during a firmware upgrade Start the firmware upgrade operation over ENWW Troubleshooting control panel messages 231 Numerical printer messages LJ 9000mfp Table 3 Numerical error messages LJ 9000mfp Message Cause Solution Communication between the formatter and the copy processor board has failed 1 Verify that the high speed copy connect cable between the copy connect card and the copy processor board is correctly connected Verify that the copy processor board is firmly seated into the connector on the intermediate PCB Check for broken frayed or pinched wires Verify that the copy processor board LEDs are illuminated The IEEE 1394 copy connect card is not detected Refer to the steps in this table for clearing the scanner I O failure A page has jammed in the ADF Verify that the customer is using the correct procedures to feed pages from the ADF Flatbed fa
207. ilbox controller PCA 5 Replace the sensors PCA ENWW Troubleshooting control panel messages 181 Table 2 27 7 bin tabletop mailbox error messages continued LJ 8150 Message Cause Solution continued 182 Chapter 2 Page found at Paper Path Sensor 1 PPS1 during power on sequence 1 Open the Paper Path Cover and remove any jammed paper 2 Make sure that the Paper Path Sensor 1 PPS1 moves freely 3 Perform a sensor test to make sure that the Paper Path Sensor 1 PPS1 is working correctly 4 Replace the sensors PCA 5 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA Page found at Paper Path Sensor 2 PPS2 during power on sequence 1 Open the Paper Path Cover and remove any jammed paper 2 Make sure that the Paper Path Sensor 2 PPS2 moves freely 3 Perform a sensor test to make sure that the Paper Path Sensor 2 PPS2 is working correctly 4 Replace the sensors PCA 5 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA Page found at Face up Delivery Sensor FUDS during power on sequence Service and troubleshooting 1 Open the Top Cover and remove any jammed paper 2 Make sure that the Face up Delivery Sensor FUDS moves freely 3 Perform a sensor test to make sure that the Entry Sensor FUDS is working correctly 4 If the problem persists replace the 7 bin Tabletop Mailbox control
208. ing correctly Tray XXis either empty based on 1 Press the HELP button for the operation of the paper sensor detailed information or configured for a type and size 2 Press the UP ARROW button MR ME aa and the DOWN ARROW button Job INO other tray IS available to step through the instructions 3 Print a configuration page and verify that the tray settings are correctly set 4 If the tray settings on the configuration page do not match the actual tray setting verify that the indicated tray s paper width switch SW102 SW801 or SW1 is operating correctly ENWW Troubleshooting control panel messages 91 Table 2 18 Alphabetical error messages continued LJ 4200 4300 Message Description Action Note The stacker or stapler stacker LED blinks in amber The stacker or stapler stacker output bin is in the raised position 1 2 Lower the output bin If the error persists replace the stacker or stapler stacker alternates with A job was sent that requires a specific paper type and size that is not currently available Manually feed the media Press the HELP button for Press the UP ARROW button If the requested paper size and Check the tray size sensor detailed information and the DOWN ARROW button to step through the instructions type is installed in one of the trays print a configuration page to see if the
209. inter on with the tray removed and push the switches by hand to see if they register An external paper handling device detected an unsupported paper size The printer will go offline until the condition is corrected Load a supported paper size in the tray If the requested paper size or type is not available the printer asks if it should use another paper size or type instead 1 Press VALUE to scroll through the available types and sizes 2 Press SELECT to accept the alternate type or size 170 Chapter 2 Service and troubleshooting ENWW Table 2 24 2000 sheet input tray error messages LJ 8150 Message Cause Solution The detected tray is not consistent with the paper size specified by the Paper Handling Controller 1 Make sure the size source and type of paper selected from the software configuration is correct 2 Pull out Tray 4 to verify that the size and type of paper loaded matches to the size and type specified in the software configuration Timeout at Entry sensor PS31 on the 2000 sheet Input Tray Timeout at Exit sensor PS32 on the 2000 sheet Input Tray Page stays longer at Entry sensor PS31 on the 2000 sheet Input Tray Page stays longer at Exit sensor PS32 on the 2000 sheet Input Tray 1 Open the Vertical Transfer Unit VTU and remove media 2 Make sure that the ENTRY Sensor PS31 can move freel
210. items 241 Table 2 35 Service menu items continued installed Product Service menus item Description LJ 4200 4300 Clears the error event log LJ 4200 TOTAL PAGE C E Set the total pages that have PIN code The total number of pages printed been printed to date 11420002 can be found on the configuration page EE E The number of pages printed 11430002 Reset to 0 if a maintenance kit is since the last maintenance kit was installed and this counter was reset to 0 The number of pages that can print before the user is prompted to install a maintenance kit When this number of pages is reached the message HARIHTEHRHCE appears on the control panel display Re enter the printer s serial from the identification label if a replacement formatter is installed Printer serial number from the identification label For information about restoring the service id see the LJ 4200 4300 service manual Set the date when the printer was first used rather than the date a replacement formatter was installed Resets the default paper size when the formatter is replaced 242 Chapter 2 Service and troubleshooting ENWW Table 2 35 Service menu items continued Product Service menus item Description LJ 5000 5100 The total number of pages printed can be found on the configuration page Set the total pages that have been printed to dat
211. itialization not supported LJ 1150 1300 LJ 2300 LJ 3300mfp LJ 4100mfp Turn the product power off Press and hold down the START button Turn the product power on Continue to hold down the START button until the printer initializes and the three control panel LEDs illuminate continuously Release the START button Press and release the LEFT navigation button The message appears on the control panel display Press and release the SELECT button Two rows of asterisks appear on the control panel display When the astericks disappear and the message 7 appears on the control panel display the mfp can process jobs 250 Chapter 2 Service and troubleshooting ENWW Table 2 37 Hard drive initialization continued LJ 4200 4300 Instructions CAUTION A hard disk initialization erases and reformats the printer hard disk Perform a hard disk initialization only if an error code on the control panel indicates an EIO disk error Always try initializing the hard disk before replacing it Note Before performing a hard disk initialization printa menu map and a configuration page Use the information on the configuration page to reset any customer set printer configuration values that the hard disk initialization procedure changes Turn the printer power off Hold down the PAUSE RESUME button and then turn the printer power on Continue holding down the PAUSE RESUME button until all three printer control pan
212. jammed paper 2 Make sure that the Entry Sensor ES moves freely 3 Perform a sensor test to make sure that the Entry Sensor ES is working correctly 4 If a problem persists replace the 7 bin Tabletop Mailbox controller PCA 5 Replace the sensors PCA Page did not reach the Entry 1 Open the Top Cover and Sensor ES on time remove any jammed paper 2 Make sure that the Entry Sensor ES moves freely 3 Perform a sensor test to make sure that the Entry Sensor ES is working correctly 4 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA 5 Replace the sensors PCA ENWW Troubleshooting control panel messages 177 Table 2 27 7 bin tabletop mailbox error messages continued LJ 8150 Message Cause Solution continued 178 Chapter 2 Page did not reach the Paper Path Sensor 1 PPS1 on time 1 Open the Paper Path Cover and remove any jammed paper 2 Make sure that the Paper Path Sensor 1 PPS1 moves freely 3 Perform a sensor test to make sure that the Paper Path Sensor 1 PPS1 is working correctly 4 Replace the sensors PCA 5 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA Page did not reach the Paper Path Sensor 2 PPS2 on time 1 Open the Paper Path Cover and remove any jammed paper 2 Make sure that the Paper Path Sensor 2 PPS2 moves freely 3 Perform a sensor test to make
213. k Device Model from the Filter drop down menu c Type iy9000lw in the Criteria Optional field d Click Go 5 In the Device List select the printers you want to include in the group and then click Create Group 6 When prompted type a name for the new device group and then click OK 7 Click Update 8 When prompted for the type of update to perform click Update Printers and then click Continue 9 From the list of HP Devices select the printers to be upgraded or click Select All 10 Click Update to install the new MFP firmware 26 Chapter 1 Control panel ENWW Service and troubleshooting Contents Tro bleshootinig iiis Ill sere Rer REY RE E RED leet has 29 Pre troubleshooting checklist 00 00 c ee eee eee 30 Basic troubleshooting llle 33 PowerON 3 5 seo ow ded CREE edo Rn IR pe abode Basler ned fadus 37 Environmental specifications llle 39 Printing information pages lsssselee B 47 Configuration page ssssessseeee eee 47 Demonstration page ssssesseeeeeeer ene 49 Menumap ee eee RRRE ee oe ee TORRE E AGREE RE Rua NUR 50 Event logic 2 Cio x qum Ree low ond des pp ede hee Re ERR oe 51 Supplies status page 6 6 ee tees 52 Troubleshooting control panel messageS 200 eee eee eee 53 Control panel light messages 0 00 cece eee eee 53 Alphabetical error messages LJ 2300 00 eee eee eee 62 Numerical error messages LJ 2300
214. k that all of the assemblies are seated and that all of the doors are closed 3 Check all of the sensors and flags in the paper path alternates with The printer received more data than can fit in its available memory You might have tried to transfer too many macros soft fonts or complex graphics Press Go to print the transferred data some data might be lost then simplify the print job or install additional memory alternates with The data dense text rules raster or vector graphics sent to the printer was too complex Press Go to print the transferred data Some data might be lost To print the job without losing data from the configuration menu in the printer control panel se 3 i i and print the job Leaving FRESE might degrade performance If this message appears often simplify the print job or leave ENWW Troubleshooting control panel messages 151 Table 2 22 Alphabetical numerical error messages continued LJ 5100 Message alternates with Solution Too much data was sent to the EIO card in the specified slot An improper communications protocol might be in use Press Go to clear the message Data will be lost Check the host configuration If the message persists update the EIO firmware or replace the Jetdirect EIO card alternates with amp Too much data was sent to the parallel port Check for a loose cable connection and be s
215. l feed messages LJ 2300 64 LJ 4200 4300 92 LJ 5000 131 LJ 5100 148 LJ 9000 197 manuals ordering iii map menu 50 media jams See jams media tray error messages See tray error messages media troubleshooting 31 memory formatter errors 61 illegal operation error 56 LJ 2300 error messages 67 72 LJ 4200 4300 error messages 114 120 122 LJ 5000 error messages 132 137 141 142 LJ 5100 error messages 148 151 155 LJ 9000 error messages 197 218 224 NVRAM initialization 246 supply errors 66 105 menu map 50 menus access denied LJ 2300 62 LJ 4200 4300 84 LJ 5000 129 LJ 5100 146 LJ 9000 193 348 Index messages error event log 51 lights 53 LJ 1000 1005 54 56 LJ 1150 1300 57 60 LJ 2300 alphabetical 62 LJ 2300 numerical 66 LJ 4200 4300 alphabetical 84 LJ 4200 4300 numerical 105 LJ 5000 alphabetical 129 LJ 5000 numerical 136 LJ 5100 alphabetical 146 LJ 5100 numerical 150 LJ 8150 alphabetical 159 LJ 9000 alphabetical 192 LJ 9000 numerical 203 LJ 9000mfp alphabetical 230 LJ 9000mfp numerical 232 MIPS processor operations 326 models supported iv motors LJ 1000 1005 298 299 LJ 2300 error messages 74 LJ 2300 diagrams 305 LJ 4200 4300 error messages 123 LJ 4200 4300 diagrams 314 LJ 5000 error messages 142 LJ 5100 error messages 156 LJ 9000 error messages 223 N networks troubleshooting 32 non HP components 31 nonvolatile memory See NVRAM not responding 56 notes service 337 numerical error messag
216. l layout Table 1 Control panel features LJ 9000mfp Feature or key Function Touch screen graphical display Provides access to settings help screens copy functions and shows device status Ready light e Off the product is offline or has an error e On the product is ready e Blinking the product is going offline Data light e Off the product has no data to print e On the product has data to print but is offline e Blinking the product is processing the data Attention light e Off the product has no error e On the product has a critical error turn power off and then on e Blinking action is required see the graphical display RESET e Resets the job settings to factory or user defined default values STOP e Cancels the active job ENWW Using the control panel 9 Table 1 Control panel features continued LJ 9000mfp Feature or key Function START e Begins a copy job starts digital sending or continues a job that has been interrupted Numeric keypad e Allows for input of numeric values Menu tab Page icon Original section Original page icon Reduce Enlarge button Mage modification Contrast control Help tab Number of Send Status bar COpies selected options button Copy page icon section Figure 1 14 LJ 9000mfp touch screen graphical display Table 1 3 Touch screen display features
217. lear the paper path If the jam persists replace the fuser Troubleshooting control panel messages 205 Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e A page is jammed in the paper path at the face Clear the jam in the indicated area down bin e Closing the door will cause the The page s leading edge printer to attempt to clear the did not reach PS1451 in paper path the face down bin in the e Perform service test B4 specified time Replace parts as required e Reseat the connections to the DC controller e Verify proper movement of the delivery flags e Ifthe jam persists replace the delivery unit e Replace the DC controller A page is jammed in the Clear the jam in the indicated paper path at the face area down bin e Closing the door will cause the printer to attempt to clear the paper path e Reseat the connections to the DC controller e Verify proper movement of the delivery flags e Ifthe jam persists replace the delivery unit e Replace the DC controller A page is jammed in the Clear the jam in the indicated paper path Access through area the left door e Closing the door will cause the The page s trailing edge did printer to attempt to clear the not pass PS1457 in the paper path specified time e Ifthe jam persists replace the delivery unit e Replace the diverter 206 Chapter 2 Service and troublesho
218. lear the error message Data will be lost alternates with Too much data was sent to the serial port 1 Make sure that the correct serial pacing option is selected from the I O menu in the printer s control panel 2 Print a menu map and verify that the serial pacing item from the I O menu in the printer s control panel matches the setting on the computer 3 Press Go to clear the error message Data will be lost alternates with The printer encountered an error while transferring data from the computer The error might have occurred for several reasons e The computer was turned on or off while the printer was online e The printer s serial configuration does not match that of the computer 1 Verify cable connections Make sure the printer s serial configuration is set the same as the computer from the I O menu in the printer s control panel 2 The serial baud rate setting can be accessed from the I O menu in the printer s control panel 3 Press Go to clear the error message and continue printing alternates with The connection has been broken between the printer and the EIO card in the specified slot X Description 1 EIO Slot 1 2 EIO Slot 2 1 Turn the printer off and reseat the card 2 Press Go to clear the error message and continue printing 138 Chapter 2 Service and troubleshooting ENWW Table 2 21 Numerical error mess
219. ler PCA 5 Replace the sensors PCA ENWW Table 2 27 7 bin tabletop mailbox error messages continued LJ 8150 Message Cause Solution Solenoid Malfunction 1 Check that the 2 parallel black bars that are connected to the Diverter Solenoids S3 and S4 have free movement 2 Check for proper installation of the C link cables 3 Replace the C link cables 4 Replace the 7 bin Tabletop Mailbox controller PCA Solenoid Malfunction 1 Check that the 2 parallel black bars that are connected to the Diverter Solenoids S3 and S4 have free movement 2 Check for proper installation of the C link cables 3 Replace the C link cables 4 Replace the 7 bin Tabletop Mailbox controller PCA ENWW Troubleshooting control panel messages 183 Table 2 28 8 bin mailbox error messages LJ 8150 Message Cause Solution The Face up Bin is too full 1 Empty the Face up Bin 2 Check that sensor flag moves freely PSFaceFull 3 Check for proper cable connection in flipper area 4 If the problem persists replace the Flipper assembly Elevator Problem Home not Found 1 Check that the blind cover or scan bar is installed correctly 2 Check for jammed paper in the delivery head assembly 3 Check for free movement of the delivery head assembly 4 Check that all paper bins are seated correctly 5 Check that paper bins or the blind cover are
220. lication settings X 2 Duplexer removed e Re install the duplexer with the printer power off 222 Chapter 2 Service and troubleshooting ENWW Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e A printer error has occurred where X is detailed below Turn the printer off and back on to continue 1 Fan motor 1 error e Reseat connections to the 2 Fan motor 2 error specified fan and DC controller 3 Fan motor 3 error e lf error persists replace the 4 Fan motor 4 error specified fan 5 Fan motor 5 error e Replace the DC controller 6 Fan motor 6 error e A printer error has e Turn the printer off and back on occurred to continue e Check printer configuration h e Replace the print cartridge alternates with e Replace the toner sensor T contact assembly e Replace the DC controller e Aprinter error has occurred e Turn the printer off and back on where X is detailed below to continue O Motor error e Reseat connections to the DC 2 1 Motor startup error controller alternates with 2 Motor rotation error e Replace the print cartridge Ta 3 Fuser motor e Perform a service test e Check cable connections at the fuser motor e Replace the fuser motor e Replace the fuser e Replace the main motor e Replace the DC controller e Tray Xis inthe process of Open tray X lifting the media to the top e Check tray X for obstruction
221. ltage environment hardware and configuration elements below Repeat control panel error message or service LED pattern actions and image defect corrective actions until all errors and defects are corrected Maintenance e Has the printer been maintained on a regular basis Are all of the maintenance units within their rated life Media Is the customer using media as specified in the printer user guide and in the HP LaserJet Family Print Media Guide e ls the media stored correctly and within environmental limits Voltage Has the line voltage been checked to make sure that it meets the printer requirements Large motors used near the printer can cause temporary voltage changes See Environmental specifications on page 39 Operating environment Is the operating environment within the parameters listed in the printer service manual Is the printer installed on a solid level surface Is the printer protected from substances such as office cleaning materials and the ammonia gas that is produced by diazo copiers e Is the printer protected from direct sunlight Non HP components e Have all non HP components toner typeface DIMMs memory boards and EIO cards been removed from the printer CAUTION Hewlett Packard recommends the use of HP products in this printer Use of non HP products can cause problems that require service not covered by the Hewlett Packard warranty or service agreements Hardw
222. luate remaining supplies Table 2 9 Printing a supplies status page Product Instructions LJ 1000 1005 A supplies status page is not available LJ 1150 1300 Press the SELECT button to open the menus Use the UP ARROW or the DOWN ARROW buttons to scroll to ATION and then press the SELECT button Use the UP ARROW or the DOWN ARROW buttons to scroll to Fr E and then press the SELECT button The supplies status page prints LJ 3300mfp A supplies status page is not available LJ 4200 Press the SELECT button to open the menus LJ 4300 Use the UP ARROW button or the DowN ARROW button to scroll to and then press the SELECT button Scroll to and then press the SELECT button LJ 5000 5100 A supplies status page is not available LJ 8150 LJ 9000 Press 23 Press SELECT Use UP ARROW or DOWN ARROW to scroll to 1 f ij and then press SELECT 3 pista Up ARROW or DOWN ARROW to scroll to the and then press SELECT LJ 9000mfp on the touch screen 52 Chapter 2 Service and troubleshooting ENWW Troubleshooting control panel messages Control panel light messages This section provides information about the control panel lights for the LJ 1000 LJ 1005 LJ 1150 and the LJ 1300 Table 2 10 Control panel lights legend LJ 1000 1005 1150 1300 Light symbol Meaning of symbol Q Light off 0 Light on 3 Light blinking Control panel layout LJ 1000 1005
223. main printer parts 1 of 4 Reference LJ 4200 4300 component j Laser scanner assembly 2 Duplex pendulum assembly 3 Main drive assembly 4 Lifter drive assembly 5 Paper pickup drive assembly 6 Paper feed assembly ENWW Major components 309 Figure 5 13 LJ 4200 4300 main printer parts 2 of 4 E 2 S 2 gt l e amp 9 Sz E o 8 E88 E O 5 o ozie oi is is o 9 r 2g t 2 S lt 3 4 o o8 s5 8 29 o Z2Z S 2 QN 5 o we t 8 o0o 8 7 gt o S 5 O o c o A D c e A o x ENWW 310 Chapter 5 Illustrations gf Na Figure 5 14 LJ 4200 4300 main printer parts 2 of 4 A Reference LJ 4200 4300 component Transfer roller 2 Tray 1 pickup roller 3 Separation pad ENWW Major components 311 O wa Figure 5 15 LJ 4200 4300 main printer parts 3 of 4 Reference LJ 4200 4300 component 1 Pickup roller 2 Feed roller 3 Separation roller in the tray 312 Chapter 5 Illustrations ENWW Figure 5 16 LJ 4200 4300 main printer parts 4 of 4 Reference LJ 4200 4300 component Reference LJ 4200 4300 component Output bin full sensor PS104 Pre feed sensor PS102 2 Paper size switch SW102 8 Paper width sensor PS106 3 Top
224. n failure 1 3 With the MFP powered on verify that the fan is not functioning Check for loose connections and broken frayed or pinched wires Reseat the fan connector at scanner control PCB location J110 and connector J163 on the flatbed fan Replace the fan Communication error Powercycle 232 Chapter 2 Service and troubleshooting ENWW Table 3 Numerical error messages continued LJ 9000mfp Message Cause Solution Flatbed motor failure 1 Replace the flatbed motor Check for loose connections Reseat the flatoed motor Perform a diagnostic in the diagnostics menu to verify that the flatbed motor is functioning correctly and broken frayed or pinched wires connector at the SCB location J108 The pickup roller home position sensor is not detecting the pickup roller home position Replace the SCB Perform an Check for loose connections Reseat connector J112 on Check the pickup roller home diagnostic in the diagnostics menu to verify that the pickup roller assembly is functioning correctly and broken frayed or pinched wires the SCB connectors J701 and J703 on the ADF intermediate PCB and connector J716 on the pickup roller home position detection sensor position detection sensor and the pickup roller assembly for disengagement or damage ENWW Troubleshooting c
225. n sequence assembly e Replace the output device controller PCA 224 Chapter 2 Service and troubleshooting ENWW Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution The bearing bracket is Check cables damaged e Turn the printer off and back on The accumulator wheel to continue sensor is damaged e Send two pages through for a Device not able to finish test job power on sequence e Replace the accumulator alternates with assembly e Replace the output device controller PCA Pj alternates with The offset module did not reach the offset position The device firmware has detected five consecutive jams Check cables Turn the printer off and back on to continue Send two pages through for a test job Replace the offset assembly Replace the output device controller PCA alternates with e EEPROM error e EEPROM on the controller PCA is damaged Check cables Turn the printer off and back on to continue Send two pages through for a test job Replace the output device controller PCA ENWW Troubleshooting control panel messages 225 Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e EEPROM error e Check cables e EEPROM on the controller e Turn the printer off and back on PCA is damaged to continue e Send two pages through for a p
226. n the message appears place the target page in the ADF and press the START button 7 The target page is moved through the ADF paper p th and automatic calibration begins The message cc appears on the control panel display When calibration is over the MFP returns to the ready mode the message FEE appears on the control panel display and can process print and scan jobs For information about manual calibration lead and center adjustments to the ADF and leading edge adjustments to the glass see the LJ 4100mfp service manual 258 Chapter 2 Service and troubleshooting ENWW Table 2 39 Registration and calibration continued Product Instructions LJ 4200 4300 Registration page 1 2 Press the SELECT button to open the menus Use the UP ARROW button or the DowN ARROW button to scroll to the Configure device menu and then press the SELECT button Use the UP ARROW button or the DOWN ARROW button to scroll to the Print quality submenu and then press the SELECT button Use the UP ARROW button or the DOWN ARROW button to scroll to for tray registration settings and on press the SELECT button Press the PAUSE RESUME button to close the menu Calibration The LJ 4200 4300 does not support calibration LJ 5000 LJ 5100 LJ 8150 Registration page and calibration not supported ENWW Registration page and calibration 259 Table 2 39 Registration and cal
227. name and page count Configuration menu Lists the current settings of the configuration menu items Event log Contains information about printer errors Usage information Contains the number and types of pages printed Installed personalities and options This section contains information about optional items that might be installed such as DIMMs and HP Jetdirect print servers Memory Lists memory related information such as the total memory installed e Security Contains information about security features such as whether the printer control panel password is enabled or disabled e Input tray information Contains information about the trays such as whether optional trays are installed and the type and size of media set for each tray e O menu Lists the current settings of the I O menu items ENWW Printing information pages 47 Table 2 5 Printing a configuration page Instructions LJ 1000 A configuration page is not available LJ 1005 LJ 1150 When the printer is in the ready state press and hold down LJ 1300 the Go button for five seconds When the Go light illuminates release the Go button A configuration page prints The LJ 1300 prints a second page containing information about supplies status LJ 2300 Press the SELECT button to open the menus ns the UP ARROW or the DOWN ARROW buttons to scroll to H and then press the SELECT button Use the UP ARROW or the DOWN ARROW buttons to scroll to
228. nctions ENWW Upgrading the firmware 17 LJ 4200 4300 A remote firmware update RFU can be downloaded from http www hp com go lj4200 firmware or http www hp com go lj4300 firmware The RFU file on the website is a self extracting EXE file Downloading a RFU is similar to downloading printing system software and printer drivers The RFU process consists of two steps 1 Determine the version of firmware that is currently installed print a configuration page Look for the version information in the device information section of the configuration page 2 Go to http www hp com go lj4200 firmware or http www hp com go lj4300 firmware and download the update Install the update LJ 5000 World Wide Web Print drivers and product and support information can be obtained from the following URL e http www hp com support lj5000 LJ 5100 After May 3 2003 firmware upgrades are made by replacing the firmware DIMM 18 Chapter 1 Control panel ENWW LJ 8150 Printer LJ 8150 The latest firmware is available for download from http www hp com Once the firmware image is on your C drive you have two options Download the file directly to your printer using the manual method given below Use WebJetAdmin to simultaneously download printer firmware to one or more printers Manual upgrade LJ 8150 1 If your printer is connected via parallel port JetDirect network port or Standard Network
229. nd then click Continue 6 Under Upload new firmware image click Browse to locate the RFU file you downloaded from the http www hp com go lj9000 firmware Web site 7 Click Upload to move the RFU file from your hard drive to the HP Web JetAdmin server 8 Refresh the browser 9 Select the RFU file from the Select new firmware version drop down menu 10 Click Update Firmware HP Web JetAdmin sends the selected RFU file to the printer Also HP Web JetAdmin 6 1 can be used to perform multiple or unattended installations Start HP Web JetAdmin Create a device group A simple way to do this is to Click Devices on the 1 Choose drop down menu Click Device Model from the 2 Filter drop down menu Type iy9000lw in the 3 Criteria Optional field Click Go oa Ff WN ENWW Upgrading the firmware 23 7 Inthe Device List select the printers you want to include in the group and click Create Group 8 When prompted type a name for the new device group and then click OK 9 Click Update 10 When prompted for the type of update to perform click Update Printers and then click Continue 11 From the list of HP Devices select the printers to be upgraded or click Select All 12 Click Update to install the new printer firmware LJ 9000mfp The process for upgrading MFP firmware involves three steps 1 Determine the current level of firmware installed on the MFP 2 Goto the http www hp com go Ilj000mfp firmware website and
230. nd turn the printer back on 248 Chapter 2 Service and troubleshooting ENWW Table 2 36 Performing NVRAM initialization continued LJ 9000 Instructions Turn off the printer Press and hold the SELECT button Turn the printer on Continue to hold the Down ARROW button until all three control panel lights illuminate then release the DOWN ARROW button Press the UP ARROW button and then the PAUSE RESUME button When i appears on the display press the UP ARROW button When H r appears on the display press the SELECT button The printer starts without recognizing the hard disk Re enter the serial number page count and maintenance count in service mode LJ 9000mfp ENWW Turn the printer off Press and hold down the number 9 button Turn the printer on All three LEDs will light up and then turn off When the READY and ATTENTION LEDs illuminate for a second time release the number 9 button Press the number 3 button Press the START button The message j will appear on the control panel display Press the number 3 button The message will appear on the control panel display 6 Press the number 6 button The NVRAM initializes 7 Re enter the serial number page count and maintenance count in service mode NVRAM initialization 249 Hard drive initialization Table 2 37 Hard drive initialization Product Instructions LJ 1000 1005 Hard disk in
231. nd when you can press the START button If the START key is pressed too quickly the printer tries to scan a page from the glass rather than feed media from the ADF Smooth out wrinkles and folds before attempting to feed media through the ADF If media that was previously stapled is loaded into the ADF verify that the holes made by the staple are not binding pages together Media that is three hole punched removed from plastic or wire comb bindings or has perforations along the edge may not be successfully feed through the ADF Media stored in a very dry environment might develop a static attraction and try to stick to other pages making it difficult to feed through the ADF 266 Chapter 3 Jams ENWW Paper path troubleshooting Paper path test Table 3 1 Paper path test Product Instructions LJ 1000 1 Remove the left side cover Disconnect the door swing arms LJ 1005 LJ 1150 LJ 1300 2 Install the print cartridge which will press SW301 door interlock Press the laser scanner interlock switch on the laser scanner While SW301 and the laser scanner interlock are engaged perform an engine test to observe paper motion LJ 2300 Press SELECT Use the UP ARROW and DOWN ARROW to scroll to and then press SELECT Use the UP ARROW and DOWN ARROW to scroll to PE INT and then press SELECT The printer produces a test page LJ 3300mfp Open the left side door and print cartridge door Disengage the two print cartridg
232. nel messages 221 Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e A printer error has occurred where X is detailed below To continue turn the printer off then on alternates with while printer power is on D 0 Scanner error e Reseat connections to the 1 Scanner startup error laser scanner and DC alternates with 2 Scanner rotation error controller T i e f error persists replace the laser scanner e Replace the upper cable guide assembly e Replace the DC controller e A DIMM error has occurred e Turn the printer off and back on where X is detailed below to continue X DIMM type e Reseat the specified DIMM 0 ROM e Move DIMM to a different slot 1 RAM e f the problem persists replace Y Device location the specified DIMM 0 Onboard RAM ROM e Replace the formatter 1 DIMM slot 1 2 DIMM slot 2 3 DIMM slot 3 4 DIMM slot 4 ZZ Error number e A temporary printer error e To clear the error press has occurred SELECT e Turn power off and then on e Verify that maintenance kit is alternates with not due T A e Reseat the formatter DIMMs and EIO cards e Perform an engine test e Perform a service test e Replace the DC controller e Replace the formatter e A temporary printer error Turn the printer off and back on has occurred to continue X 1 Illegal input e Check printer configuration selection e Check app
233. ng 0 On board RAM ROM 2 Try using a different printer driver or printing a smaller file 1 DIMM Slot 1 2 DIMM Slot 2 3 DIMM Slot 3 ZZ signifies the error number and can equal one of the following 0 Unsupported memory e g presence detect bad 1 Unrecognized memory e g presence detect bad 2 Unsupported memory size 3 Failed RAM test 4 Exceeded maximum RAM size 5 Exceeded maximum ROM size 6 Invalid DIMM speed alternates with A temporary printing error occurred X can equal one of the following 0 No_reset_report 1 No_engine_response 2 Excessive_glitches 3 Lost_pprdy_ signal 4 Communication timeout 5 Bad_tray_bin_reports 6 Ecc7_command_error 7 Incoming_parity_error 8 Outgoing_parity_error 9 Missed_interrupt A Hung_communications B Lost_xisr_error C Invalid_bus_timeout D Very_late_ecomm_isr 1 Turn the printer power off and then turn the printer power on 2 Try using a different printer driver or printing a smaller file 72 Chapter 2 Service and troubleshooting ENWW Table 2 16 Numerical printer messages continued LJ 2300 Message Description Action alternates with A temporary printing error occurred as a result of an incorrect input or output request X can equal one of the following 1 Illegal input 2 Illegal output Turn the printer power off
234. ng roller after the primary charging ac bias is turned on 7 Failure or abnormality check Detects door open fan motor and fuser unit failures during the other sequence periods LJ 3300mfp NA LJ 4100mfp Note When the left most LED begins to flash referred to as the CPB heartbeat the CPB is functioning normally and the MFP is ready to process jobs Table 5 3 Copy processor board initialization LJ 4100mfp LED pattern CPB status First stage of CPB initialization ON ON ON ON CPB flash DIMM detected CPB RAM DIMM detected CPB processor is working CPB has communication with the ASIC LEDs might flash before coming to a solid illuminated state Note If CPB initialization stops and the LEDs stay in the continuously illuminated state a CPB failure has occurred for example a memory DIMM is not present or fully seated ENWW Power on or operational sequences 325 Table 5 3 Copy processor board initialization continued LJ 4100mfp LED pattern CPB status ON ON OFF ON e Communication is established between the MIPS processor and the PCI bridge OFF ON OFF ON e Communication is established between the MIPS processor and the FPGA OFF OFF OFFON e The FPGA SRAM is checked OFF OFF OFF OFF e Communication is established between the MIPS processor the DSP and the DSP RAM Second stage of CPB initialization LED pattern CPB status OFF OFF OFF ON The right mo
235. not broken 6 Replace the delivery head motor 7 Replace the MBM controller PCA 8 Replace the delivery head assembly Elevator Problem Scanning bins Error 1 Check that the blind cover or scan bar is installed correctly 2 Check for jammed paper in the delivery head assembly 3 Check for free movement of the delivery head assembly 4 Check that all paper bins are seated correctly 5 Check that there is no paper bin or blind cover broken 6 If the error message persists replace the delivery head motor M1 the MBM controller PCA or the Delivery Head Assembly 184 Chapter 2 Service and troubleshooting ENWW Table 2 28 8 bin mailbox error messages continued LJ 8150 Message Cause Solution Slider Jam in the head assembly 1 Perform a paper path test 2 Check for damaged sensor PSExit 1 or PSExit 2 in the delivery head assembly 3 Check fingers in the head assembly they must be over the ejector rollers 4 Replace the Head Assembly Flipper Entry Sensor PSEntry Jam 1 Open the Jam Access Door and remove any jammed paper 2 Make sure that the Full Bin Sensor Flag PSFaceFull moves freely 3 Make sure that the Flipper s shaft is not out of place 4 If the problem persists replace Flipper Assembly 5 Replace the MBM Controller PCA Flipper Face up Sensor PSFaceup Jam 1 Open the Jam Access Door and remov
236. nput or bad accessory connection 2 illegal output 1 Press Go The page that contains the error will automatically be reprinted 2 Turn the printer off and then turn the printer back on 3 Check the printer configuration 4 Check the accessory connections ENWW Troubleshooting control panel messages 155 Table 2 22 Alphabetical numerical error messages continued LJ 5100 Message Solution A temporary printing error occurred X description 1 printer fan 1 Check the fan connector and make sure that the fan is not blocked 2 Replace the fan A motor error occurred X description 0 qmotor error 2 motor start up error 3 motor rotation error 1 Turn the printer off and then turn the printer back on 2 Make sure that the fuser or toner cartridge does not hinder the movement of the gears in the drive train 3 Check the main motor cable to make sure that it is seated correctly 4 If the error persists replace the motor and then replace the dc controller if necessary A problem exists in the printer s memory x location 0 internal memory 1 to 4 DIMM slots 1 2 3 or 4 Reseat or replace the specified DIMM A scan buffer error occurred 1 Turn the printer off and then turn the printer back on 2 If the problem persists replace the formatter alternates with An error occurred in an external paper handling device X device number in the
237. nsumption Standby 7 W Standby 7 W Off 0 W Off 0 W Minimum 4 5 Amps at 115 V 2 3 Amps at 230 recommended circuit capacity LJ 1005 Power NA 220V 12 requirement 50 60 Hz 3 Hz 240V 4 12 50Hz 3 Hz Power NA Printing 285 W consumption Standby 7 W Off 0 W Minimum NA 2 3 Amps at 230 recommended circuit capacity LJ 1150 Power LJ 1150 LJ 1300 LJ 1300 requirement 110 to 127 V 10 220 to 240 V 10 60 Hz 2 Hz 50 60 Hz 2 Hz Power Printing 320 W Printing 320 W consumption Standby 7 W Standby 7 W off 0 off 0 Minimum 4 5 AT 115 V 2 4 a AT 230 V recommended circuit capacity ENWW Basic troubleshooting 41 Table 2 4 Electrical specifications continued Note Always plug a printer directly into a wall outlet Do not use a power strip Product Item 110 volt models 220 volt models LJ 2300 Power 110 to 127 V 10 220 to 240 V 10 requirement 50 60 Hz 3 Hz 50 60 Hz 3 Hz Power LJ 2300L consumption Printing 20 ppm 2 394 W All other models Printing 25 ppm 426 W LJ 2300L 2300 2300d Standby 8 8 W LJ 2300n 2300dn 2300dtn Standby 9 6 W LJ2300L PowerSave 8 6 W LJ 2300 2300d PowerSave 8 4 W LJ 2300n 2300dn 2300dtn PowerSave 9 3 W All Models off 0 Minimum 6 0 amps 3 5 amps recommended circuit capacity LJ 3300mfp Power 110 to 127 V 10 220 to 240 V 10 requirement 50 60 Hz 2 Hz 50 60 Hz 4
238. ntrol panel set F rint the job and then i Do return to not leave i might degrade performance If this message appears often simplify the print job alternates wit Too much data was sent to the EIO card in the specified slot X An improper communications protocol may be in use 1 Press Go to clear the message Data will be lost 2 Check the host configuration 160 Chapter 2 Service and troubleshooting ENWW Table 2 23 Alphabetical numerical error messages continued LJ 8150 Message Cause Solution alternates wit Too much data was sent to the parallel port This error can occur if the driver you are using is not IEEE 1284 compliant For best results use an HP driver that came with the printer 1 Check for a loose cable connection and be sure to use a high quality cable Some non HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE 1284 specification This error can occur if the driver you are using is not IEEE 1284 compliant For best results use an HP driver that came with the printer 2 Press Go to clear the error message Data will be lost alternates wit Too much data was sent to the serial port 1 Make sure that the correct serial pacing option is selected from the I O Menu in the printer s control panel 2 Print a Menu Map and verify that the serial pacing item
239. of data on e Reseat the serial cable e Replace the serial cable e Move the EIO card to a different slot e Replace the EIO card ENWW Troubleshooting control panel messages 219 Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e A connection with the EIO card in slot X has been To continue printing press SELECT abnormally interrupted e Turn power off and then back on e Reseat the serial cable e Replace the serial cable e Move the EIO card to a different slot e Verify application settings e Replace the EIO card e Tray XX has been loaded e Replace the media with the with media that is longer or correct size or reconfigure the shorter in the feed direction tray to use the current size than the size configured for e Press SELECT to select 9 the tray another tray altemales with e Verify standard custom switch Po setting e Verify application settings e Tray XX has been loaded e Replace the media with the with a media type correct type or reconfigure the transparencies tray to use the current type E envelopes that is different e Press SELECT to select 9 than what the tray is another tray sitaimstes with configured to use e Verify application settings 220 Chapter 2 Service and troubleshooting ENWW Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e alte
240. off and then on 2 Reseat or replace the interface cable and cycle power 3 Remove the DIMMs one at a time and cycle power 4 Try using the parallel interface if possible 5 With the EIO cards removed from the printer perform a cold reset 6 If the error persists replace the formatter 144 Chapter 2 Service and troubleshooting ENWW Table 2 21 Numerical error messages continued LJ 5000 Message Cause Solution The EIO accessory in slot 1 Turn the printer off and then x has encountered a turn the printer on critical error as specified by 2 Reseat or replace the EIO board X Description 1 EIO slot 1 The printer detected an error with the EIO card 2 EIO slot 2 The printer detected an error with the EIO card 6 EIO slot 1 The EIO card detected an error The EIO card might be defective 7 EIO slot 2 The EIO card detected an error The EIO card might be defective ENWW Troubleshooting control panel messages 145 Alphabetical numerical printer messages LJ 5100 Table 2 22 Alphabetical numerical error messages LJ 5100 Message Solution The printer control panel function you are trying to use has been locked to prevent unauthorized access See the network administrator The duplexer is not connected correctly Reinstall the duplexer The optional input tray cannot feed paper to the printer because a door or paper guide is open or
241. oftware vendor for assistance If the message persists with different programs and print jobs try the following steps Turn the printer power off Disconnect all cables to the printer that connect it to the network or computer Remove all memory DIMMs or third party DIMMs from the printer Remove all EIO devices from the printer 5 Turn the printer power on If the error no longer exists follow these steps 1 Install each DIMM and EIO device one at a time making sure to turn the printer power off and back on as you install each device Replace a DIMM or EIO device if you determine that it causes the error Reconnect all cables that connect the printer to the network or computer 76 Chapter 2 Service and troubleshooting ENWW Table 2 16 Numerical printer messages continued LJ 2300 Message Description Action The EIO accessory card has encountered a critical error X represents the error location and can equal one of the following 1 Slot number 1 2 Slot number 2 3 Slot number 3 6 Card in slot number 1 7 Card in slot number 2 8 Card in slot number 3 YYYY represents the error code 1 Turn the printer power off and then turn the printer power on Turn the printer power off reseat the EIO accessory in slot t1 and then turn the printer power on Turn the printer power off remove the EIO accessory from slot i1 in
242. oj N Tray 1 media sensor PS3908 ENWW Major components 303 Figure 5 7 LJ 2300 components 4 of 5 Reference LJ 2300 component 1 Automatic duplex solenoid SL3 2 Tray 1 pickup solenoid SL2 3 Tray 2 pickup solenoid SL1 304 Chapter 5 Illustrations ENWW Figure 5 8 LJ 2300 components 5 of 5 Reference LJ 2300 component 1 Reversing motor M2 2 Fan FM1 2 Main motor M1 ENWW Major components 305 LJ 3300mfp J910__ J206 J210 4 Figure 5 9 LJ 3300mfp connectors 306 Chapter 5 Illustrations ENWW LJ 4100mfp Figure 5 10 LJ 4100mfp components 1 intake fan 9 optical unit assembly includes the 2 inverter control PCB CCD driver PCB 3 ADF door open sensor PS10 10 scanner lamp 4 optical unit drive belt Tiopticalkunit lock 5 optical unit motor under the shield 6 power supply under the shield control panel connector 8 scanner controller board under the shield ENWW Major components 307 LJ 4100mfp components ADF separation roller ADF pickup roller ADF pickup solenoid SL1 ADF drive motor a 5 OO N ADF to scanner controller connector o document detect sensor flag PS2 7 leading edge sensor inside the ADF PS1 ADF separation pad ADF sliding media guides 308 Chapter 5 Illustrations ENWW LJ 4200 4300 Figure 5 12 LJ 4200 4300
243. oller The CPB then sends a scan command to the scanner controller board SCB The SCB generates the image data and sends the image data back to the CPB which in turn passes the image back to the formatter Depending on the original request from the control panel n up book copying or image rotation the formatter completes the processing The data is then passed to the dc controller for printing or is passed to a computer for digital sending ENWW Power on or operational sequences 333 334 Chapter 5 Illustrations ENWW Service support Obtaining work instructions To gain access to work instructions Open a web browser such as Internet Explorer or Netscape Navigator N Type http partner americas hp com in the Address or Go box and then press Enter Under enter site click hp partner web Type your user name and password and then click OK Click support Under technical support information click technical support website Click online work instructions O N o0 2 Oo Select the product that you want from one of the lists Product Number Descriptions 13 1 13 2 13 3 error messages 13 5 13 6 error messages 41 x error messages 50 1 through 50 5 error messages HP LJ 9000 Printers parts recovery program 13 05 13 06 13 31 or 13 32 paper jams also known as accordion of fan fold jam in fuser HP LJ 9000 Printers Troubleshooting and resolving 13 20 paper jam error messages
244. ommand window 2 Type copy b path filename portname at the command prompt path is the location the RFU file was downloaded to filename is the name of the RFU file downloaded from the website portname is the appropriate printer port for example LPTf1 For example C copy b newfirmware rfu LPT1 3 Press the computer ENTER key The RFU file is sent to the printer FTP method LJ 4100 mfp Note Download the update from the website http www hp com go lj4100 firmware and follow the steps below to update the firmware on a network printer 1 Open a MS DOS command window 2 Type FTP IP ADDRESS of the printer you wish to update the command prompt If you do not know the IP address of your printer print the EIO JetDirect page 3 Press the computers ENTER key twice 4 Type BIN and press the computers ENTER key 5 Type PUT followed by the directory and new firmware image file you wish to update your product and press the computers ENTER key For example ftp Put C newfirmware rfu Note The HP LaserJet 4100mfp product contains a backup copy of the latest version of firmware on the flash DIMM If a RFU update fails the MFP uses this backup copy of the firmware to restart Then attempt to install the update again When the MFP starts using the backup copy of the firmware some mfp capabilities are not functional for example copying or digital sending A successful update must be accomplished to fully restore MFP fu
245. on alternates with The RAM disk had a critical failure 1 Turn the printer power off and and can no longer be used then on again If the error persists a defective DRAM DIMM might be installed in the printer on the formatter Replace the DRAM DIMM s The procedure for replacing a DRAM DIMM is the same as replacing a firmware DIMM alternates with The printer received a PJL file System command that attempted to perform an illogical operation for example a command to download a file to a nonexistent directory Turn the printer off and then on to delete the message from the display If this error persists a problem might exist with the software application 96 Chapter 2 The RAM disk is full Service and troubleshooting Delete files and then try again or turn the printer off and then on to delete all the files on the RAM disk If the message persists increase the size of the RAM disk by adding additional memory DIMMs ENWW Table 2 18 Alphabetical error messages continued LJ 4200 4300 Message Description Action The file system device is protected and no new files can be written to it To enable writing to the RAM disk turn off the write protection by using the device storage manager in the HP Web Jetadmin software A firmware upgrade is in progress No action required CAUTION Do not turn the printer off until the
246. on 5 Press and release the UP button Release the START button The message SKIF appears on the control panel display Press the DOWN button until the message appears on the control panel display Press the SELECT button The NVRAM initialization process begins When completed the printer initializes and the message zHE will appear on the control panel display The MFP is ready to process jobs NVRAM initialization 247 Table 2 36 Performing NVRAM initialization continued Instructions LJ 4200 4300 Remove any installed accessories for example a stapler stacker 2 Turn the printer off 3 Hold down the DowN ARROW button and then turn the printer power on Continue holding down the DOWN ARROW button until all three printer control panel lights flash once and then remain on This might take up to 10 seconds Press the UP ARROW button 5 Press the PAUSE RESUME button The display should show Press the UP ARROW button until amp fis highlighted Press the SELECT button The printer initializes NVRAM and then continues its initialization sequence LJ 5000 5100 Turn off the printer While pressing CANCEL JOB turn the printer on C ppears briefly on the display followed by After a few seconds F appears LJ 8150 Mite This procedure cleans up the NVRAM by removing old areas that are not being used 1 Turn off the printer 2 Hold down the CANCEL JOB button a
247. on Period After the pickup command has been input from the formatter until the media reaches the pickup solenoid To stabilize the photosensitive drum sensitivity in preparation for printing Also to clean the transfer charging roller PRINT Print From the end of the initial rotation until the primary voltage goes OFF To form images on the photosensitive drum based on the VIDEO signals VDO VDO input from the formatter and to transfer the toner image onto the media LSTR Last Rotation Period After the primary voltage goes OFF until the main motor stops rotating To deliver the last page Also to clean the transfer charging roller When the pickup command is input from the formatter the printer enters the INTR period immediately after the end of the LSTR period 324 Chapter 5 Illustrations ENWW LJ 2300 Power is turned on CPU initialization Formatter communication start bk WON a Main motor reverse motor and fan drive Reads the paper detecting status of each sensor in the printer immediately before driving the main motor and assesses a jam if residual media is detected 5 Residual paper check After starting the main motor detection of residual media in the printer resumes If residual media is detected the printer assesses a jam or automatically delivers the residual media 6 High voltage control Detects the cartridge presence and cleans the transfer chargi
248. ontrol panel messages 233 Table 3 Numerical error messages continued LJ 9000mfp Message Cause Solution ADF fan error 1 With the MFP powered on verify that the fan is not functioning 2 Check for loose connections and broken frayed or pinched wires 3 Reseat the fan connector at scanner control PCB location J109 and connector J156 on the ADF fan Replace the ADF fan Replace the SCB ADF ASIC error Powercycle Do oO A Reconnect connectors J158 and J159 on the ADF inverter PCB and reconnect connector J104 on the SCB 3 Reconnect connector J102 on the ADF inverter PCB connectors J301 and J304 on the ADF analog processor board and J601 on the ADF CCD driver PCB 4 Reconnect connector J303 on the ADF analog processor PCB and connector J602 on the ADF CCD driver PCB 5 Replace the ADF inverter PCB 6 Replace the ADF lamp assembly 7 Replace the ADF analog processor PCB 8 Replace the SCB 9 Replace the ADF optical assembly 234 Chapter 2 Service and troubleshooting ENWW Table 3 Numerical error messages continued LJ 9000mfp Message Cause Solution Scanner ASIC error 1 Powercycle 2 Reconnect connector J161 and J162 on the flatbed inverter PCB and connector J205 on the SCB 3 Reconnect connector J103 on the SCB J504 and J503 on the flatbed intermediate PCB J201 and J202 on the flatbed analog processor PCB
249. or PS401 does not detect the leading edge of media within 2 1 seconds after the top of page sensor PS402 detects the leading edge Wrapping jam tThe paper delivery sensor PS401 does not detect the trailing edge of the media within 1 5 seconds after the top of page sensor PS402 detects the leading edge and within ten seconds after the paper delivery sensor PS401 detects the leading edge Delivery stationary jam The paper delivery sensor PS401 does not detect the leading edge of media within 2 2 seconds after the top of page sensor PS402 detects the trailing edge Residual paper jam The top of page sensor PS402 or the paper delivery sensor PS401 detect media in the initial rotation period LJ 4100mfp The scanner controller board detects a jam by verifying that each document passes the leading edge sensor in a specified amount of time If a document does not pass by the sensor in time the scanning operation stops A document jam message appears on the control panel display and the user must clear the jam The scanner controller board can detect two types of jams Document delay jam If the leading edge sensor does not detect the leading edge of the document after the document pickup solenoid is activated the scanner controller initiates a document delay jam signal Document stationary jam If the leading edge sensor does not detect the trailing edge of the document after it detects that the leading edge h
250. or on the DC controller PCA location J93 Replace the tray 2 lifter driver assembly Replace the DC controller PCA The tray 3 lifter motor is not functioning Tray 3 can be a 500 sheet feeder or 1 500 sheet feeder accessory Turn the printer off and then on If the error persists turn the printer off Verify that the tray 3 lifter connector is fully seated in its connector on the sheet feeder PCA Replace the tray 3 lifter driver assembly Replace the tray 3 feeder controller PCA The tray 4 lifter motor is not functioning Tray 4 can be a 500 sheet feeder or 1 500 sheet feeder accessory Turn the printer off and then on If the error persists turn the printer off Verify that the tray 4 lifter connector is fully seated in its connector on the sheet feeder PCA Replace the tray 4 lifter assembly Replace the tray 4 feeder controller PCA 124 Chapter 2 Service and troubleshooting ENWW Table 2 19 Numerical error messages continued LJ 4200 4300 Description Action No system firmware image was found 1 2 Turn the printer off and then on Reseat the firmware DIMM in slot J1 Replace the firmware DIMM Replace the formatter assembly A scan buffer error has occurred Turn the printer off and then on The stacker or stapler stacker LED is off 2 If the message persists replace the formatter
251. ormation e label on the print cartridge XX Description 00 memory error on the cartridge 10 memory device not found YY Description 00 black print cartridge 1 Open the top cover remove the print cartridge and reinstall it 2 Install a new HP print cartridge 3 Checkthe connection between the DC controller PCA location J97 and the memory chip on the print cartridge location J600 4 Replace the memory chip cable and contact assembly 5 Replace the DC controller PCA A duplex job was physically interrupted as the paper was momentarily routed to the output bin during duplexing This error is usually caused by a user attempting to grasp the edge of the page as it exits the top output bin during the duplexing process 1 Press the HELP button for more information 2 Remove the specified number of pages from the output bin 3 Press the SELECT button to continue printing 4 Replace the duplexer 5 Replace the DC controller PCA Note I some pages will not be reprinted Resend the missing pages ENWW Troubleshooting control panel messages 105 Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description Action A jam exists in the media path 1 Press the HELP button for detailed information about clearing the jam Press the UP ARROW button and the DOWN ARROW button to step through the instructions
252. ormatter ENWW Troubleshooting control panel messages 165 Table 2 23 Alphabetical numerical error messages continued LJ 8150 Message Cause Solution An error occurred in the printer s nonvolatile memory NVRAM and one or more printer settings has been reset to its factory default 1 Print a configuration page and check the printer settings to determine which values have changed 2 Remove EIO card It will be reset if not removed 3 Hold down CANCEL JOB while turning the printer on This will clean up the NVRAM by removing old areas that are not being used The printer s nonvolatile memory NVRAM is full Some settings might have been reset to the factory defaults 1 Print a configuration page and check the printer settings to determine which values have changed 2 Remove EIO card It will be reset if not removed 3 Hold down CANCEL JOB while turning the printer on This will clean up the NVRAM by removing old areas that are not being used A temporary printing error occurred X Description 0 The duplex mechanism has failed 1 The duplex slide adjust has failed 1 Turn the printer off and then turn the printer on 2 Reseat the duplexer 166 Chapter 2 Service and troubleshooting ENWW Table 2 23 Alphabetical numerical error messages continued LJ 8150 Message Cause Solution The printer detected an error The numbe
253. oting ENWW Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e A page is jammed in the paper path at the face Clear the jam in the indicated area down bin e Closing the door will cause the printer to attempt to clear the paper path e Ifthe jam persists replace the delivery unit e Replace the diverter A page is jammed in the Clear the jam in the indicated paper path at the reversing area area e Closing the door will cause the The page s leading edge printer to attempt to clear the did not reach PS2002 in paper path the specified time e Reseat the duplexer e Reseat the connections to the DC controller e Ifthe jam persists replace the duplexer e A page is jammed in the Clear the jam in the indicated paper path at the reversing area area e Closing the door will cause the printer to attempt to clear the paper path e Reseat the duplexer e Reseat the connections to the DC controller e lf the jam persists replace the duplexer A page is jammed in the e Clear the jam in the indicated paper path at the reversing area area e Closing the door will cause the The page s trailing edge did printer to attempt to clear the not pass PS2002 in the paper path specified time e Reseat the duplexer e Reseat the connections to the DC controller e Ifthe jam persists replace the duplexer ENWW Troubleshooting control panel me
254. oting ENWW Table 2 25 2 x 500 sheet input tray error messages continued LJ 8150 Message Cause Solution Page did not arrive at entry 1 Open the Vertical Transfer Unit sensor VTU and remove media 2 Make sure that the ENTRY Page didnot arrive to Exit Sensor PS1 can move freely SENSON 3 Make sure that the three feed Page stays longer at entry separation and pickup rollers are sensor correctly seated 4 If the problem persists open the VTU and override its Open Close Door Sensor PS35 perform a Paper Path Test feeding from the 2 x 500 sheet Input Tray and make sure the feed rollers are advancing the paper If rollers do not rotate verify the connections at the Pickup Assembly and the Controller PCA in the input device 5 If the rollers rotate and drop down but do not advance the paper replace the feed and separation rollers using the maintenance kit 6 If the rollers do not rotate or do not drop down replace the Pickup Assembly 7 lf the problem persists Replace the Vertical Transfer Unit VTU where sensor PS31 is located Page stays longer at exit sensor At power on entry sensor is 1 Open the Vertical Transfer Unit active VTU and remove media 2 Verify that sensor PS1 and PS2 moves freely 3 If any of the sensors PS1 or PS2 are damaged replace the Vertical Transfer Unit VTU At power on exit sensor is 1 Open the Vertical Transfer Unit activ
255. page is jammed in the paper path Paper is present in the printer 214 Chapter 2 Service and troubleshooting Clear the jam in the indicated area e Closing the door will cause the printer to attempt to clear the paper path e Reseat the duplexer e Perform a service test e Verify proper seating of the leaf springs under the HVPS e Ifthe jam persists replace the fuser Note Perform a paper path test after performing these procedures ENWW Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e A page is jammed in the e Clear the jam in the indicated paper path area e Paper is present in the e Closing the door will cause the printer printer to attempt to clear the paper path e Perform a service test e Verify proper seating of the leaf springs under the HVPS e Ifthe jam persists replace the fuser Note Perform a paper path test after performing these procedures e A door is open e Closing the door will cause the printer to attempt to clear the paper path Clear the jam in the indicated area e Perform a paper path test e Perform a service test e Verify that the interlock switches are working correctly e Ifthe jam persists replace the front door e A door is open e Closing the door will cause the printer to attempt to clear the paper path Clear the jam in the indicated area e Perform a paper path te
256. paper path C8519A 10A Q2458A 07 Tray 4 not lifting C8519A 11A Q2458A 06 Grinding noise when stapling at 40 degrees angle staple position C8519A 12A Q2458A 05 Mis registration issues at the accumulator assembly C8519A 13A Q2458A 04A Bad Duplexer Connection message at the control panel ENWW Product LJ 9000 LJ 9000mfp continued ENWW Number C8519A 16A Description Job climbing paper Jam due to paper with excessive curl C8519A 06A Tray 4 input jams 13 11 s and paper guide shifting C8519A 15 Service manual and part number updates C8519A 08 Tray 4 empty or damaged paper input unit possible 13 11 or 66 11 C8519A 07 Modify casters to allow them to swivel C8519A 02 Paper jam 13 10 00 and or paper jams in face down bin instead of going to the duplexer C8523A 14 Q2458A 16 Print quality defect from fuser delaminating gouging C8523A 13 Q2458A 15 Tray 4 back guide spacer for decreasing jams and reducing image shift C8523A 12A Q2458A 14A Defective power supplies 3K stapler stacker C8523A 11A Warranty change in americas and Asia Pacific regions C8523A 10 Q2458A 12 Remote firmware upgrade from earlier version of firmware C8523A 05C Q2458A 08A Flat spots on fuser assembly causing thumping noises C8523A 08 Q2458A 10 When replacing a 5 Gb HDD with a 10Gb HDD in a LaserJet 9000mfp a new D
257. pe is not available the printer prompts the user for input Load a supported paper size in the tray 1 Press Value to scroll through the available types and sizes 2 Press Select to accept the alternate type or size 134 Chapter 2 Service and troubleshooting ENWW Table 2 20 Alphabetical error messages continued LJ 5000 Message Cause Solution The RAM disk setting has been Wait for the printer to reinitialize changed from the printer s control panel This change will not take effect until the printer re initializes ENWW Troubleshooting control panel messages 135 Numerical error messages LJ 5000 Table 2 21 Numerical error messages LJ 5000 Message Cause Solution Paper is jammed at the specified location and possibly at other locations If the message persists after all jams have been cleared a sensor might be stuck or broken For all paper jam messages do the following 1 Remove jammed paper from the specified location Check the entire paper path for other pieces of paper in the path 2 Open and close the top cover to clear the message 3 Check sensors and flags in the paper path for proper operation Paper delay jam at paper feed area Paper stopped jam at paper feed area For ii i and i3 z 1 Make sure that paper trays are loaded correctly so that the printer can feed paper 2 Check the input area for
258. pgrading the firmware llle 14 LJ 1000 1005 r ehe dece RR RR RI REESE 14 LJ 1150 1300 cnp bem eR Ro poe ERREUR rh RU 14 LJ 2300 tie nace nein keene te ee EIER AT Bue Re eRe On 14 LJ ZZO ciem eek Re ae Gault ma ete eee eS 15 LJ 4100mlfp ei ranned uaa dna fea See ERR sand eed enews 15 Using HP Web JetAdmin single update LJ 4100mfp 15 Using HP Web JetAdmin multiple or unattended update LJ 4100mfp 0 2 20 00 ee 16 Windows parallel connection local printer LJ 4100mfp 17 FTP method LJ 4100 mfp 0 000 e eee 17 LJ A4200 4300 sc eis tbe EE RT LEE PEERS 18 EE 18 LI STOO u voe oat a ERE EGER epu REX PS 18 Le OND Os sue vos tuor eere Ie 19 Printer LU 8150 0 0 2c eee 19 Digital Copier 8150mfp 200 cee eee 20 L J 9000 fone dee ERE RIA ERE aaa a ee ERU edo 22 LJ 9000ifp Gis eta LER RR Ep ERR DU eun RES 24 vii 2 Service and troubleshooting Troubleshooting illie 29 Pre troubleshooting checklist 00000000 30 Maintenance i ea sarei aaia a ddia eee eee 31 Media IRR ERROR GU ER ERE RE 31 Voltage iuis staan ere pP RE ended REX 31 Operating environment 0000 0c eee eee 31 Non HP components 00 eee eee eee 31 Hardware 2 2 0 c eee 31 Configuration ie dessai ee ei ia res 32 Basic troubleshooting lisse 33 POWOGLOF xod eder oe RR Rog xe ad ena a dico e OR Re M lt 4 37 Environmental specifications
259. port on the PC use the following command to upgrade the printer s firmware Open a DOS command window and enter this command Copy b filename port name gt If your printer is connected over the network to a server or shared printer use the following command to upgrade the printer s firmware Open a DOS command window and enter this command Copy b lt filename gt lt computername gt lt printername gt For example if your machine is jsmith nt and you have your share defined as LJ8150 then you could send an RFU image to the printer with the command copy b upgrade rfu Wsmith ntMj8150 HP WebJetAdmin LJ 8150 1 2 Bring up the WebJetAdmin main page For a single printer type the IP hostname or IP address of the printer in the Quick Device Find field in the top right corner and click Go For multiple printer updates see the WebJetAdmin User documentation 3 Click the right arrow right below the Go button to move to the Update menu option 4 Select Update and Update Printer rather than Update JetDirect and Continue 5 Use the Browse button to locate the firmware image file you downloaded from the Internet Use the Upload button to move the firmware image file from your C drive to the HP WebJetAdmin server Click the refresh icon in the top right corner it looks like a page with two arrows in a circle ENWW Upgrading the firmware 19 8 Select the datecode that you want to send to the printer T
260. ppear 3 Press repeatedly until the desired language appears 4 Press SELECT to save your choice An asterisk amp will appear beside your language selection Press GO to return to state Press SELECT to open the menus Use UP ARROW or DOWN ARROW to scroll to configure device and then press SELECT Use UP ARROW or DOWN ARROW to scroll to system setup and then press SELECT Use UP ARROW or DOWN ARROW to scroll to language and then press SELECT Use UP ARROW or DOWN ARROW to scroll to the language you want and then press SELECT LJ 9000mfp ENWW Printer power on Touch on the touch screen display Touch and then the DOwN ARROW to scroll to Touch JF and then the DOWN ARROW to scroll to Touch i to activate the selection screen Select the language you want and then touch i Printer power off Press and hold START while turning on the device Hold START until all three error LEDs are illuminated Release the START button Press the UP ARROW or DOWN ARROW to scroll to the language you want and then press START Using the control panel 13 Upgrading the firmware Not all of the printers in this guide support firmware upgrades Some printers might support more than one way to accomplish a firmware upgrade Always print a configuration page and a menu map if available so that customer set options can be reset if necessary LJ 1000 1005 The firmware for the LJ 1000 and
261. printer tray setting differ from the paper size and type in the tray switches if the configuration page indicates a different size than that in the tray Verify that the sensor fingers inside the tray are engaging the tray sensor correctly 92 Chapter 2 Service and troubleshooting ENWW Table 2 18 Alphabetical error messages continued LJ 4200 4300 Message Description Action The printer has detected that an HP print cartridge is currently installed If a new HP cartridge has been installed this message appears for about 20 seconds and then is replaced by the 1 If the print cartridge appears to Note If the error message persists The DC controller PCA might Note be an authentic HP cartridge try installing another HP print cartridge that has the same shipment lot number If this clears the error message return the print cartridge that you removed to the supplier as defective If the error message persists the print cartridge might be a fraudulent cartridge the memory chip on the print cartridge location J600 might be defective or the connector might be defective be defective Replace the DC controller PCA Printer repairs that are required asaresult of using non HP print cartridges are not covered under the HP warranty ENWW Troubleshooting control panel messages 93 Table 2 18 Alphabetical error messages continued LJ 4200 4300
262. products described in this guide see the user guide or service manuals Service manuals for HP LaserJet products are available from Hewlett Packard The phone number for the Service Parts Order Desk is 800 227 8164 U S only If you are located outside of the U S contact your local HP Sales and Service office ENWW iii Supported products Note This guide is updated on a regular basis as the service needs change as new products are introduced and as additional information becomes available Supported Model Average maximum pages Service manual part product number per month printing number LJ 1000 Q1342 1 000 10 000 Q1342 90910 LJ 1005 Q2676A 1 000 10 000 Q2676 90915 LJ 1150 Q1336A 1 000 10 000 Q1334 90928 LJ 1300 Q1334A 1 000 10 000 Q1334 90928 LJ 2300L Q2477A NA 30 000 LJ 2300L Q2472 90908 LJ 2300 Q2472A NA 50 000 all others LJ 2300n Q2473A LJ 2300d Q2474A LJ 2300dn d om LJ 2300dtn LJ 3300mfp C9126A 1 000 10 000 C9124 90948 LJ 4100mfp C9148A NA 150 000 C9148 90909 LJ 4200 Q2425A NA 150 000 Q2431 90912 LJ4200n Q2426A LJ4200tn Q2427A LJ4200din Q2428A LJ4200dtns dm LJ4200dtnsL LJ 4300 Q2431A NA 200 000 Q2431 90912 LJ 4300n Q2432A LJ 4300tn Q2433A LJ4300dtn Q2434A LJ 4300dtns MERE LJ 4300dtnsL LJ 5000 Q1860A NA 65 000 C4110 91033 LJ5000N C4111A LJ5000GN C4112A LJ5000DN C8068A iv ENWW LJ 9000 C8519A Varies
263. r PS911 after the pickup solenoid SL001 has been turned on twice the original pickup plus a retry within 2 seconds e Pickup stationary jam The paper top sensor PS911 does not detect the trailing edge of media within 1 second of detecting the leading edge e Delivery delay jam The paper delivery sensor PS921 does not detect the leading edge of media within 1 5 seconds after the paper top sensor PS91 1 detects the leading edge e Wrapping jam The paper delivery sensor PS921 does not detect the trailing edge of the media within 0 1 seconds after the paper top sensor PS911 detects the leading edge and 1 second has passed after the delivery sensor detected the leading edge e Delivery stationary jam The paper delivery sensor PS911 does not detect the leading edge of media within 1 6 seconds after the paper top sensor PS91 1 detects the trailing edge e Residual paper jam The paper top sensor PS911 or the paper delivery sensor PS921 detect media in the initial rotation period e Door open jam The paper top sensor PS91 1 or the paper delivery sensor PS921 detect media while the print cartridge door is open ENWW Paper path troubleshooting 273 Table 3 2 Jams continued Product Instructions LJ 2300 Pickup delay jam This printer performs retry control to readdress any pickup delay jam that the pickup error causes Pickup operation is conducted a maximum of twice at all pickup sources except for
264. r The EIO card might be defective 7 EIO slot 2 the EIO card detected an error The EIO card might be defective 1 Turn the printer off and then turn the printer back on 2 Reseat if necessary or replace the EIO board 158 Chapter 2 Service and troubleshooting ENWW Alphabetical numerical error messages LJ 8150 Table 2 23 Alphabetical numerical error messages LJ 8150 Message Cause Solution Paper feed 1 Paper late jam Paper did not reach PS2 Use the Paper Path test to see ifa problem exists from both engine trays If PS2 is bad it will fail when printing from Tray 2 or 3 Verify flag movement by manually inserting paper in the sensor path Replace PS2 or the Paper Input Unit PIU Assembly alternates with Paper delay jam Paper did not reach PS1 at the registration area 1 Remove the toner cartridge lift the green handle and verify the sensor flag operation 2 Make sure that the sensor is not broken 3 Replace the registration assembly if necessary Fuser output paper late jam Paper never reached PS1403 at the fusing assembly Remove the toner cartridge and check the path between the registration and fusing assemblies PS1403 on the sensor PCA may be faulty PS1402 did not sense the paper Fuser output paper stopped jam Paper never exited the fusing assembly 1 Perform the paper path test to verify all input and output 2 Check
265. r assembly The control panel displays the message Long document jam lf the paper has advanced to trigger the form sensor but the trailing edge is not detected within the time allowed for a 15 in document the maximum allowable page length for the ADF the scanner returns to the home position at the right side of the sc nner sembly The control panel displays the message E Stall jam When a page that is less than 15 in long has advanced to the form sensor but has not left it within the expected time the paper has probably stalled or jammed The scanner returns to the home position at the right side of the scanner assembly The control panel displays the message Other lf the paper stops in the ADF and the scan module remains under the ADF scanner glass an internal firmware error has probably occurred This is usually remedied by turning the printer off and then on 276 Chapter 3 Jams ENWW Table 3 2 Jams continued Product Instructions LJ 3300mfp continued A jam can be detected under any of the following conditions Pickup delay jam Media does not reach the top of page sensor PS402 after the pickup solenoid SL001 has been turned on twice the original pickup plus a retry within 2 8 seconds Pickup stationary jam The top of page sensor PS402 does not detect the trailing edge of media within 4 6 seconds of detecting the leading edge Delivery delay jam The paper delivery sens
266. r 45 Watts maximum 45 Watts maximum consumption Minimum 0 3 Amps average 0 2 Amps average recommended 0 5 Amps maximum 0 3 Amps maximum circuit capacity LJ 8150 Power 100 V 10 240 V 8 bin requirement 50 60 Hz 2 Hz 50 60 Hz 2 Hz mailbox 5 bin Power 45 Watts maximum 45 Watts maximum mailbox with ERISUERPPON stapler Minimum 0 5 Amps at120 V 0 25 Amps at 240 V recommended circuit capacity LJ 8150 Power 120 V 10 240 V 500 sheet requirement 50 60 Hz 2 Hz 50 60 Hz 2 Hz trays 4 5 two Power 47 Watts maximum 47 Watts maximum consumption devices Minimum 0 9 Amps maximum 0 5 Amps maximum recommended circuit capacity LJ 8150 Power 120 V 10 240 V 7 bin requirement 50 60 Hz 2 Hz 50 60 Hz 2 Hz tabletop 5558 EN mailbox Power l 8 Watts maximum 8 Watts maximum consumption Minimum 0 5 Amps maximum 0 3 Amps maximum recommended circuit capacity ENWW Basic troubleshooting 45 Table 2 4 Electrical specifications continued Note Always plug a printer directly into a wall outlet Do not use a power strip Product Item 110 volt models 220 volt models LJ 8150 Information about the 3 000 sheet stapler stacker is located in the 3 000 sheet HP 3 000 Sheet Stapler stacker Service Manual Supplement For Paper stapler Handling Accessories C4788 90904 stacker LJ 9000 Power 100 to 127 V 10 220 to 240 V 10 requirement 50 60 Hz 2 Hz 50 60 Hz
267. r PCA and then prints a full page of black parallel lines This test is useful for troubleshooting printer problems because it isolates the print engine from the Formatter PCA The engine test printout prints from tray 3 only and can be activated with the Formatter PCA removed A continuous test is performed indefinitely if the test button is held in LJ 9000 LJ 9000mfp The test switch is located on the DC controller PCA It is accessible through a hole at the right rear of the printer Use a non metallic object such as a pencil to press and hold the test print switch for five seconds Release the switch and wait for the fuser to warm up Press the switch again a single test page prints If the optional duplexer is installed the test pattern is printed duplex Note Paper can be picked up from tray 2 or tray 3 if the formatter is installed If the formatter is removed the tray you do not want to print from must be open Also make sure that the print cartridge is installed in the printer 264 Chapter 2 Service and troubleshooting ENWW Jams Contents General paper path checklist 0 000 c cece eee eens 266 Automatic document feeder ADF jams 02 0 eee 266 Paper path troubleshooting 00 00 c cece eee 267 Paper path test sizes rel x rauad peel ene does RG E DEE RN 267 ACIE Tr 272 ENWW Contents 265 General paper path checklist Verify that media is correctly loaded in the
268. rage e Reinitialize the hard disk e Replace the hard disk e Aprinter error has occurred e Turn the printer off and back on where X is detailed below to continue O The duplex e Make sure that power is off mechanism has when re seating or replacing the failed duplexer 1 The duplex side adjust e Reseat the duplexer has failed e Perform a service test e Perform a paper path test e lf the error persists replace the duplexer ENWW Troubleshooting control panel messages 227 Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e Acritical hardware error has occurred Turn the printer off and back on to continue Try printing a job from a different software application If the job prints go back to the first application and try printing a different file If the message only appears with a certain software application or print job contact the software vendor for assistance If the message persists try the following Turn power off and then on Reseat or replace the interface cable Remove the DIMMs one at time turn power off and then on Try using the parallel interface Upgrade to the latest firmware Remove the EIO cards and perform a cold reset Remove the hard disk and turn the power off and then on If the error persists replace the formatter e Atemporary error has occurred while testing the printer
269. ration page and calibration not supported LJ 1150 1300 LJ 3300mfp Registration page The LJ 3300mfp does not support a registration page Calibration The scanner calibrates itself automatically at the start of scan of copy jobs Typically you don t need to initiate the calibration but you can initiate the calibration through the secondary service menu and produce a report that shows the calibration results see Gaining access to the service menu table on page 237 ENWW Registration page and calibration 257 Table 2 39 Registration and calibration continued Product Instructions LJ 4100mfp Registration page The LJ 4100mfp does not support a registration page Note Always calibrate the MFP anytime the ADF has been removed or replaced Calibration automatic The MFP can be automatically calibrated to register scanned images correctly When is selected from the diagnostic menu the MFP prints a calibration target page Messages appear on the control panel with instructions about automatically calibrating the MFP 1 Press the MENU button Select t 2 3 Select i 4 Select i 5 i The Dess appears on the control panel display Press the START button to print the calibration target page While this page is printing the message appears on the control panel display Note The paper size displayed in the message is the cold reset paper size either letter or A4 Whe
270. removable disk flash or hard Press the SELECT button to clear the error and continue printing Printing can continue but the user might experience unexpected behavior because an error occurred in permanent storage alternates with Storage device X is failing to write X can equal one of the following 0 onboard NVRAM 1 removable disk flash or hard Press the SELECT button to clear the error and continue printing Printing can continue but the user might experience unexpected behavior because an error occurred in permanent storage alternates with A duplexing error has occurred X represents the type of duplexing error and can equal one of the following 0 Duplex mechanism failure 1 Duplex slide adjust failure Turn the printer power off and then turn the printer power on ENWW Troubleshooting control panel messages 75 Table 2 16 Numerical printer messages continued LJ 2300 Description Action The printer detected a critical 1 Press CANCEL JOB to clear the hardware error print job from the printer alternates with XX represents the component ID memory Turn the printer power Ti and YY represents a component off and then turn the printer specific error code power on Try printing a job from a different program If the job prints try printing a different file from the first program If the message appears only with a certain program or print job contact the s
271. replace the Formatter PCA Error 74 is due to a bad C link connection or a damaged C link cable Turn the printer off and then turn the printer on If the problem persists replace the PCA Controller board for the input or output device If the problem persists replace the Formatter PCA ENWW Troubleshooting control panel messages 191 Alphabetical error messages LJ 9000 Table 2 32 Alphabetical error messages LJ 9000 Message Cause Solution we alternates with e The printer detected a device failure on the specified device i will be DISK FLASH ROM DISK RAM DISK e Turn the printer off and then turn it back on to continue e Reseat the specified device e Replace the specified device we alternates with e A PUL file system command was received that attempted to perform an illogical operation i will be DISK FLASH ROM DISK RAM DISK e Verify PUL command wt alternates with e APJLfile system command was received that attempted to store something on the file s system but was unsuccessful FSI will be DISK FLASH ROM DISK RAM DISK e Clear the file system e Check with the system administrator 192 Chapter 2 Service and troubleshooting ENWW Table 2 32 Alphabetical error messages continued LJ 9000 Mess
272. replace the DC controller PCA 5 Replace the duplexer A jam exists in the fuser area 1 Remove the fuser The media is probably 2 Turn the blue knob to wrapped around the fuser remove the jammed media roller 3 If necessary replace the fuser One of the following 1 Remove any jammed media conditions exists from the paper path The face up tray was 2 Open and close the top opened when the printer was cover attempting to send a page to 3 Disconnect all optional the duplexer paper handling A page shorter than accessories 200 mm 7 87 inches was 4 Replace the feed and sent to the duplexer separation rollers 5 Replace the A page less than 120 mm 4 72 inches in width was sent to the duplexer A multi feed paper jam has occurred DC controller PCA ENWW Troubleshooting control panel messages 113 Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description Action The printer has received 1 Press the SELECT button to more data from the computer resume printing than fits in the available memory Note A loss of data will occur alternates with 2 Reduce the complexity of the print job to avoid this error 3 You might be able to print pages that are more complex if you add memory to the printer The printer cannot process 1 Press the SELECT button to the page quickly enough process the page Note A loss of data will oc
273. rint cartridge is missing or is not correctly installed Locate and install a print cartridge e Reinstall the print cartridge e Ensure the cartridge handle is in the locked position e Replace the print cartridge The paper path connection e Locate and install the paper unit was not installed in the path connection unit right access door e Reinstall the paper path 196 Chapter 2 Service and troubleshooting connection unit Replace the connection unit ENWW Table 2 32 Alphabetical error messages continued LJ 9000 Message Cause Solution Tray XX is configured for a Insert media into tray XX specific type and size e Select a different tray by required for a job that has pressing SELECT been sent however the tray e Verify application settings alternates with Is empty e Programs or fonts are being No action required loaded into RAM e Do not turn power off during e The process can take a long this process time to load into RAM depending on the size of the entity e A job has been sent to the e Insert correct media into printer however the tray 1 f specified size media is not e Selecta different tray available alternates with e Thereis no available memory e Simplify job in the printer e Install additional memory e The current job may not print correctly and some resources downloaded fonts may have be
274. rnates with e A printer error has occurred where X is detailed below 1 Unknown misprint error 2 Beam detect misprint error 3 No video sync To continue printing press SELECT Turn the printer off and back on to continue Resend the print job Reseat connections to the laser scanner and DC controller e f error persists replace the laser scanner e Replace the upper cable guide assembly e Replace the DC controller Acritical firmware error has e Turn the printer off and back on occurred to continue e Resend the job e Update the firmware to the latest version e Afuser error has occurred e Turn the printer off and back on where X is detailed below to continue 1 Low fuser temperature e Reseat connections to the fuser 2 Fuser warm up service and DC controller 3 High fuser temperature e Reseat the fuser 4 Faulty fuser e lf error persists replace the 5 Inconsistent fuser fuser 6 Faulty fuser e Replace the upper cable guide assembly e Replace the LVPS e Replace the DC controller e A printer error has occurred To continue turn the printer off where X is detailed below then on 1 Beam detect error e Reseat connections to the 2 Lasererror laser scanner and DC alternates with controller TC e f error persists replace the laser scanner e Replace the upper cable guide assembly e Replace the DC controller ENWW Troubleshooting control pa
275. rs xxxx indicate the specific type of error 1 Turn the printer off and then turn the printer on 2 Try printing a job from a different software application If the job prints go back to the first application and try printing a different file If the message only appears with a certain software application or print job contact the software vendor for assistance If the message persists try the following 1 Cycle power 2 Reseat or replace the interface cable and cycle power 3 Remove the DIMMs one at a time and cycle power 4 Try using the parallel interface if possible 5 With the ElO cards removed from the printer perform a cold reset 6 Remove the Hard Disk and cycle power T If the error persists replace the Formatter The EIO accessory card in slot X has encountered a critical error as specified by YYYY 1 Move the EIO card to another slot 2 If the error persists replace the EIO card 3 If the error is corrected reseat the EIO card in the original slot The optional tray is not connected correctly 1 Re install the optional tray 2 Make sure the optional tray is connected and the connector is not damaged 3 Replace the optional tray alternates with The optional input tray cannot feed paper to the printer because a door or paper guide is open Check the doors and paper guides ENWW Troubleshooting control panel messages 167
276. s X Description 0 onboard NVRAM 1 flash DIMM or hard drive 126 Chapter 2 Service and troubleshooting Press the SELECT button to continue Turn the printer off and then on Check the printer settings to determine which settings have been changed Perform an NVRAM initialization Replace the formatter assembly ENWW Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description alternates with A nonvolatile storage device is full Pressing the SELECT button should clear the message Printing can continue but might not behave as unexpected because of the changed settings X Description 0 onboard NVRAM 1 flash DIMM or hard drive Action 1 Press the SELECT button to continue 2 For amp amp amp errors turn the printer off and then on 3 Ifa 2 8 error persists Initialize NVRAM 4 For amp amp 1 errors use the HP Web Jetadmin software to delete files from the disk drive 5 lf this error message persists replace the formatter assembly 6 Ifthe amp amp i error persists reinitialize the hard disk 7 Ifthe 68 1 error persists replace the disk A nonvolatile storage device is failing to write Pressing the SELECT button should clear the message Printing can continue but might not behave as unexpected because of the changed settings X Description 0 onboard NVRAM 1 removable disk flash or hard 1 Pr
277. s verify that the indicated tray s media size sensors SW102 SW801 or SWh1 is correctly functioning correctly Verify that the sensor fingers inside the tray are engaging the tray sensor correctly A tray was installed with the 1 Use the control panel to select standard custom switch set to the appropriate custom paper custom or with the paper guides size Press the SELECT button me Mac ires E 2 If the media used is letter A4 use the control panel to specify a PAOCUUNS B9 JIS A5 or legal predefined non standard paper sized the tray switch should be size a custom paper size or an set to standard Set the tray switch to custom for all other ea cg d ib ind n media sizes The tray switch perdi sid pe must be set to custom before s aid rds and the size can be selected at the y 95 control panel 3 Print a configuration page and verify that the tray size settings match the actual tray settings If the settings do not match verify that the tray size sensors are correctly functioning If they are not replace the media size sensors SW102 SW801 or SW1 Verify that the sensor fingers inside the tray engage the tray sensor correctly 102 Chapter 2 Service and troubleshooting ENWW Table 2 18 Alphabetical error messages continued LJ 4200 4300 Message Description Action alternates with The printer is reporting the current 1
278. s the rotations voltage turns off until the and cleans the PRNT signal is input Main Motor stops transfer charging from the Formatter roller PCA the printer enters the INTR period LJ 5100 Table 5 6 Basic sequence of operation LJ 5100 Period Timing Purpose Remark WAIT From power on until the Clears the drum During this period main motor completes the initial drive surface potential and cleans the transfer charging roller the printer detects the toner level and the presence of the cartridge STBY standby From the end of the WAIT period until the PRNT signal is input from the formatter or from the end of the LSTR period until the PRNT signal is input from the formatter or until the power is turned off Makes the printer ready to print 330 Chapter 5 Illustrations ENWW Table 5 6 Basic sequence of operation continued LJ 5100 Period Timing Purpose Remark INTR initial rotation After the PRNT signal is input from the formatter until the dc controller outputs the TOP signal Stabilizes the sensitivity of the photosensitive drum in preparation for printing and cleans the transfer charging roller to stabilize the transfer high voltage PRINT From the end of the INTR period until the top of the paper sensor detects the trailing edge of the paper Forms an image on the photosensitive drum according to the VDO and VDO sign
279. settings has been reset to its factory default 1 Print a configuration page and check the printer settings to determine which values have changed 2 Hold down Cancel Job while turning the printer on This will clean up the NVRAM by removing old areas that are not being used An error occurred in the nonvolatile memory NVRAM and one or more printer settings has been reset to its factory default 1 Print a configuration page and check the printer settings to determine which values have changed 2 Hold down Cancel Job while turning the printer on ENWW A temporary printing error occurred X Description 0 The duplex mechanism has failed 1 The duplex side adjust has failed 1 Turn the printer off and then turn the printer on 2 Reseat the duplexer Troubleshooting control panel messages 143 Table 2 21 Numerical error messages continued LJ 5000 Message Cause Solution The printer detected an error The numbers x indicate the specific type o error 1 Turn the printer off and then turn the printer on 2 Try printing a job from a different software program If the job prints try printing a different file from the first program If the message only appears with a certain software program or print job have the customer contact the software vendor for assistance If the message persists try the following 1 Turn the printer power
280. splay Initial This is the period of time when the photosensitive drum is stabilized to rotation prepare for printing Print This is the period of time from the initial rotation until control system detects the page entering the printer the page is detected by the top of page sensor PS103 Last This is the period of time from the completion of the print job until the main rotation motor or drum motor HP LaserJet 4300 only stops The final page of the job is delivered to an output bin and the transfer roller is cleaned If another print job is immediately detected sent by the host computer the printer returns to the initial rotation period If no print jobs are waiting then the printer returns to the standby period ENWW Power on or operational sequences 327 CPU initialization Stacker amp stapler stacker ID check Optional interface communication ready Optional interface communication start Stapler stacker Failure check Stapler motor initial drive Y Stapler homeposition check Jogger motor initial drive y Jogger guide homeposition check paddle motor check initial drive Y Delivery roller disengaging paddle homeposition check Feed motor initial drive Check residual paper in the printer Door open Stand by Figure 5 27 LJ 4200 4300 stacker and stapler stacker power on sequence 328 Chapter 5 Illustrations ENWW LJ 5000 Table 5 5 Basi
281. ssage indicates that the media did not arrive at the fuser delivery sensor PS108 within the specified time A 13 20 00 error message indicates that the printer power was turned on or that the printer attempted to initialize while the pre feed sensor PS102 the top of page sensor PS102 and or the fuser delivery sensor PS108 was detecting media A 13 21 00 error message indicates that the top cover open switch SW101 was activated while a print job was printing the top cover was opened or the switch is defective 1 Press the HELP button for detailed information about clearing the jam Press the UP ARROW button and the DOWN ARROW button to step through the instructions Check the pre feed top of page and fuser assembly sensors PS102 PS103 and PS 108 and verify that the sensor arms move freely If the paper feed assembly has been replaced verify that the pre feed sensor PS102 is installed correctly Replace the top of page sensor PS103 Replace the top cover open switch SW101 Replace the fuser PS108 Replace the DC controller PCA ENWW Troubleshooting control panel messages 109 Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description Action A page is jammed near the rear output door 1 Press the HELP button for detailed information about clearing the jam Press the UP ARROW button and the DOWN ARROW but
282. ssages 207 Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e A page is jammed in the paper path at the reversing Clear the jam in the indicated area area e Closing the door will cause the printer to attempt to clear the paper path e Reseat the connections to the DC controller e Ifthe jam persists replace the duplexer A page is jammed in the Clear the jam in the indicated paper path at the area registration area e Closing the door will cause the Pickup delay jam of the printer to attempt to clear the HCI paper path e Perform a paper path test e Ifthe jam persists replace the paper pickup assembly e Pickup stationary jam The e Clear the jam in the indicated page cannot go through the area pickup sensor area e Closing the door will cause the printer to attempt to clear the paper path e Perform a paper path test e Look for media inside of the right door area e Ifthe jam persists replace the paper pickup assembly A page is jammed in the Clear the jam in the indicated right door area area A page is has stoppedin e Closing the door will cause the the registration area printer to attempt to clear the A page is in the pickup area paper path when power is turned on or e If the jam persists replace the the doors are closed 208 Chapter 2 Service and troubleshooting vertical transfer unit VTU ENWW Table
283. st e Perform a service test e Verify that the interlock switches are working correctly e Ifthe jam persists replace the left door ENWW Troubleshooting control panel messages 215 Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e A page is jammed in the pickup area of tray 1 Clear the jam in the indicated area e Closing the door will cause the printer to attempt to clear the paper path e Perform the service test e Ifthe jam persists replace the PIU e Replace the tray 1 pickup rollers e Replace tray 1 e A page is jammed in the e Clear the jam in the indicated pickup area of tray X area e Closing the door will cause the printer to attempt to clear the paper path e Perform the service test e Ifthe jam persists replace the PIU e Replace the tray X pickup rollers e Replace tray X e A page is jammed in the e Clear the jam in the indicated pickup area of tray 1 area e Closing the door will cause the printer to attempt to clear the paper path e Perform the service test e Ifthe jam persists replace the PIU e Replace the tray 1 pickup rollers e Replace tray 1 216 Chapter 2 Service and troubleshooting ENWW Table 2 33 Numerical error messages continued LJ 9000 Message Cause Solution e A page is jammed in the paper path at the fuser Clear the jam in the indicat
284. st LED illuminates and stays on when the connection to the SSA the portion of the firmware tat runs in the print engines RAM is established Flashing after a one to two second solid illumination state OFF OFF ON ON e TheLED second from the right illuminates when communication occurs between the CPB and the scan engine ON OFF ON ON e The left most LED illuminates to indicate the CPB has booted properly When this LED begins to flash referred to as the CPB heartbeat the CPB is functioning normally and the MFP is ready to process jobs The CPB remains in this state even when the MFP is in PowerSave mode 326 Chapter 5 Illustrations ENWW LJ 4200 4300 Table 5 4 Basic sequence of operation LJ 4200 4300 Period Description sequence Waiting This is the period of time from when the printer power is turned on until the main motor or drum motor HP LaserJet 4300 only begins to rotate During this time the transfer roller is cleaned and the microprocessor on the DC controller PCA checks to determine if a print card ridge is installed in the printer Standby This is the period of time from the end of the waiting sequence until the print command is input from the host computer or from the end of the last rotation is input from the sequence described below until a print command host computer or until the printer power is turned off The message FEAL appears on the control panel di
285. stall it in a different EIO slot and then turn the printer power on Replace the EIO accessory in slot ENWW Troubleshooting control panel messages 77 Alphabetical numerical error messages LJ 4100mfp Table 2 17 Alphabetical numerical error messages LJ 4100mfp Message Explanation Recommended action Too many pages have been placed in the ADF The ADF separation pad or roller is dirty damaged or not properly installed Note The ADF is designed to hold 30 pages Do not overfill the ADF 1 See Automatic document feeder ADF jams on page 266 2 Remove some of the pages and try the operation again If necessary open the ADF cover and remove any jammed media and then close the ADF cover 3 Verify that the document detect sensor PS2 and leading edge sensor PS1 flags can freely move 4 Verify that the ADF separation pad and roller are clean in good condition and properly installed A page has jammed inside the ADF and must be cleared before copying can continue 1 See Automatic document feeder ADF jams on page 266 2 Raise the ADF cover and remove the jammed media and then lower the ADF tray 3 Refer to steps for clearing an ADF misfeed error 4 Verify that the ADF paper delivery guide is clean and its clear plastic sheet properly installed The auto calibration procedure was not completed 1 Verify that there is
286. steps for correcting the problems that have been identified Before beginning any troubleshooting procedure check the following e Are supply items for example the print cartridges fuser and rollers within their rated life Does the configuration page reveal any configuration problems Note The customer is responsible for checking and maintaining supplies and for using supplies that are in good condition The customer is responsible for media and print cartridge supplies The customer is also responsible for replacing the fuser transfer roller and all paper pickup feed and separation rollers that are at or near the end of their rated life ENWW Troubleshooting 29 Pre troubleshooting checklist WARNING Always turn off then unplug the printer before servicing Current is present in the DC power supply whenever the printer is plugged in Before troubleshooting any specific printer problem evaluate the following printer conditions Note This is a generalized troubleshooting list Not all checklist items will apply to all of the printers in this guide ls the printer on and or does a readable message appear on the control panel display LJ 1000 LJ 1005 LJ 1150 1300 is the READY LED illuminated Yes Continue troubleshooting No Make sure the printer is plugged in and turned on Verify that the fan s or motor s briefly run If the printer has a control panel but no messages appear on the display veri
287. supplies status 52 initialization hard disk 250 NVRAM 246 instructions work 335 intake fan troubleshooting 81 interface errors 61 inverter PCB troubleshooting 82 J jams ADF automatic document feeder 230 266 276 LJ 1000 clearing 272 LJ 1005 clearing 272 LJ 1150 clearing 273 LJ 1300 clearing 273 LJ 2300 clearing 274 LJ 2300 error messages 66 LJ 3300mfp clearing 276 LJ 4100mfp clearing 277 LJ 4200 4300 clearing 278 LJ 4200 4300 error messages 106 LJ 5000 clearing 280 LJ 5000 error messages 136 LJ 5100 clearing 280 LJ 5100 error messages 150 LJ 8150 clearing 281 LJ 9000 clearing 282 LJ 9000 error messages 203 LJ 9000mfp clearing 283 paper path troubleshooting 266 Jetadmin firmware updates LJ 4100mfp 15 LJ 9000 23 LJ 9000mfp 25 job storage error messages LJ 4200 4300 104 LJ 5100 150 LJ 9000 201 ENWW K keys See buttons L language control panel 12 languages printer LJ 2300 62 LJ 4200 4300 error messages 85 LJ 5000 error messages 129 LJ 5100 error messages 146 LJ 9000 error messages 194 laser scanner LJ 1000 1005 diagrams 299 LJ 1150 1300 error messages 60 LJ 4200 4300 diagrams 309 LJ 5000 error messages 140 LJ 5100 error messages 154 LJ 9000 error messages 221 LaserJet 1000 See LJ 1000 LaserJet 1005 See LJ 1005 LaserJet 1150 See LJ 1150 LaserJet 1300 See LJ 1300 LaserJet 3300mfp See LJ 3300mfp LaserJet 4100mfp See LJ 4100mfp LaserJet 4200 4300 See LJ 4200 4300 L
288. sure that the Paper Path Sensor 2 PPS2 is working correctly 4 Replace the sensors PCA 5 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA Service and troubleshooting ENWW Table 2 27 7 bin tabletop mailbox error messages continued LJ 8150 Message Cause Solution continued Page did not reach the Face up Delivery Sensor FUDS on time 1 Open the Top Cover and remove any jammed paper 2 Make sure that the Face up Delivery Sensor FUDS moves freely 3 Perform a sensor test to make sure that the Entry Sensor FUDS is working correctly 4 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA 5 Replace the sensors PCA Page stays at Entry Sensor ES 1 Open the Top Cover and remove any jammed paper 2 Make sure that the Entry Sensor ES moves freely 3 Perform a sensor test to make sure that the Entry Sensor ES is working correctly 4 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA 5 Replace the sensors PCA ENWW Troubleshooting control panel messages 179 Table 2 27 7 bin tabletop mailbox error messages continued LJ 8150 Message Cause Solution continued 180 Chapter 2 Page stays at Paper Path Sensor 1 PPS1 1 Open the Paper Path Cover and remove any jammed paper 2 Make sure that the Paper Path Sensor 1 PPS1 moves freely
289. t a 41 3 error to report narrower paper than expected Replace PS302 ENWW Troubleshooting control panel messages 153 Table 2 22 Alphabetical numerical error messages continued LJ 5100 Message Solution A fuser error has occurred e 50 1 low fuser temperature e 50 2 fuser warm up service e 50 3 high fuser temperature e 50 4 low bad line voltage the printer might be connected to an uninterrupted power supply UPS e 50 5 unable to hold a consistent fuser temperature 1 Turn the printer off for a minimum of 20 minutes to clear the error 2 For 50 4 errors move the printer to another power source and disconnect it from any UPS supply 3 Reseat the fuser 4 Turn the power off and remove the fuser Check the continuity between connectors J1307 1 and J1307 2 If the resistance is not in the range of 1 to 2 5 MQ then replace the fuser 5 Check continuity between connectors J1308 3 callout 3 and J1308 1 callout 4 with the fuser removed If no continuity exists replace the fuser 6 If the problem persists replace the power supply and then replace the dc controller if necessary A beam detect error occurred 1 Press Go The page that contains the error will automatically be reprinted 2 Turn the printer off and then back on 3 Reseat the cables 4 Replace the laser scanner The laser scanner speed is incorrect 1 Press Go The page that contains th
290. t an engine test open the left side door and using a non conductive probe depress the engine test switch A single test page will print The formatter must be connected to the ECU CAUTION Use a non conductive probe to press the engine test switch Inserting a conductive probe to press the switch can damage the product Note You must override the print cartridge door interlock SW 301 LJ 4100mfp The engine test button is located on the left side of the printer below the fan vent Press the engine test button to print an engine test page Tray 2 3 or 4 must be installed and loaded with paper A print cartridge must be installed 262 Chapter 2 Service and troubleshooting ENWW Table 2 40 Engine test continued LJ 4200 4300 LJ 5000 LJ 5100 ENWW Instructions Printing test pages helps you determine whether or not the printer engine and the formatter are functioning To verify that the printer engine all printer components except the formatter formatter DIMMs EIO products and the stacker or stapler stacker is functioning print an engine test page Use a small non metallic pointed object to depress the test page switch which is located on the right side of the printer The test page should have a series of vertical lines The test page prints from the last tray you printed from However if the printer has been turned off and then back on since the most recent print job the page prints from
291. t be lost If this message appears often simplify the print job Press Go to bring the printer online L The output bin is full and needs to be emptied Purchase a printer maintenance kit and install the new parts The RAM disk had a critical failure and can no longer be used Turn the printer off and then turn the printer on to clear the message The requested operation could not be performed You might have attempted an illegal operation such as trying to download a file to a non existent directory Delete files and then try again to print or turn the printer off and then turn the printer back on to delete all files Use HP Jetdirect to delete the files or user another software utility See the software help for more information If the message persists increase the amount of RAM installed in the printer and the size of the RAM disk Change the RAM disk size from the printer control panel configuration menu An error exists in the printer s flash firmware Resend a valid firmware image Load media into the empty tray x to clear the message If you do not load media into the specified tray the printer continues to print from the next available tray and the message continues to appear ENWW Troubleshooting control panel messages 149 Table 2 22 Alphabetical numerical error messages continued LJ 5100 Message Solution Load the requested print media into
292. t cartridge standard 6 000 pages Print cartridge high capacity 10 000 pages ENWW Life expectancies of consumables 289 Table 4 2 Consumables continued Product consumable Life expectancy LJ 4200 4300 Print cartridge LJ 4200 Print cartridge LJ 4300 12 000 pages 18 000 pages Tray 1 pickup roller 100 000 pages Tray 1 separation pad Tray 1 solenoid Feed and separation rollers Fuser 110 v and 220 v Transfer roller Main cooling fan Cooling fan LJ 4300 Duplexer exhaust fan 200 000 pages 25 000 hours Stapler unit 50 000 staple operations LJ 5000 LJ 5100 Print cartridge Tray 2 pickup roller Tray 2 separation pad Tray 1 pickup roller Tray 1 separation pad Fuser 110v and 220 v Transfer charging roller 250 sheet pickup roller 250 sheet separation pad 500 sheet pickup rollers 500 sheet feed separation rollers 10 000 pages 150 000 pages Exhaust fan 25 000 hours LJ 8150 Print cartridge 20 000 pages LJ 9000 LJ 9000mfp Print cartridge 30 000 pages 290 Chapter 4 Print quality ENWW Image quality Half self test functional check 1 Print an engine test page 2 Open the printer door after the paper advances halfway through the printer see the table below The leading edge of the paper should have advanced past the toner cartridge 3 Remove the toner cartridge 4 Open the toner cartridge drum shield to view the
293. tab Confirm that all the settings are correct Click on the reinitialize button oa kf o The upgrade can take several minutes This will depend on whether there are addresses in the address book manager and how many addresses are being downloaded A maximum of 200 000 addresses can be downloaded 7 When the upgrade is complete the printer and copy module will restart 20 Chapter 1 Control panel ENWW PJL Data stream upgrade through a parallel port 8150mfp The DOS parallel port upgrade can only be used for upgrading copy capability If digital sending is being used on the MFP refer to the digital sender configuration utility upgrade method 1 Download and unzip the self extracting CMFxxx EXE files from www hp com and copy it to the PC that will be directly connected to the MFP to perform the upgrade 2 After expanding locate the CMFxxx PJL file and CMFDIR PJL if needed Default directory is C TEMP 3 Directly connect the PC to the MFP you want to upgrade usually with a parallel cable 4 Turn the MFP on and wait until the control panel displays F 5 If the PC is Windows based you may have to modify the port settings so that MS DOS print jobs are not spooled This is done in Windows 95 98 by selecting Start Settings Printers choose the printer using LPT1 select File Properties Details and Port Settings 6 Open a DOS window 7 Change directories to the directory containing the CMFxxx PJL file if necessary
294. the problem persists replace the laser scanner and then replace the dc controller if necessary For regular 41 3 errors see 4 For regular 41 5 errors media feed error 1 Check for correct operation of PS402 top of page sensor and PS403 registration sensor flags 2 Paper might be arriving too soon atthe registration sensor PS403 Check for correct operation of the feed roller clutch CL406 and replace it if necessary 3 Replace the dc controller if necessary The paper size of the media on which you are trying to print is not the same as the settings for the tray Make sure that all trays are correctly adjusted for size The size that appears on the front of the paper tray must match the size of media loaded in the tray The printer will continue trying to print the job until the size settings are correct If you are trying to print from Tray 1 make sure that the printer control panel setting for paper size is correctly configured After performing the actions above press Go The page that contains the error will automatically be reprinted Or you might want to press CANCEL JOB to clear the job from the printer s memory If the problem persists 1 Make sure that only a single sheet of media is fed into the printer If not make sure that the tray settings are correct that the media is loaded correctly and that high quality media is being used 2 If PS302 is defective then the printer will pos
295. the fuser flag at the sensor board area 3 Check the fuser access door 4 Make sure that the flag is not broken PS1403 on the sensor PCA or the delivery exit spring gears may be faulty Face down bin paper late jam Paper did not arrive at PS1402 when expected Inspect the path between the fuser and delivery assemblies Check the diverter assembly ENWW Troubleshooting control panel messages 159 Table 2 23 Alphabetical numerical error messages continued LJ 8150 Message Cause Solution The engine could not eject a page in the printer The front panel message will indicate the sensor closest to the paper Remove the jam from the location indicated on the control panel Paper stopped at the Face down bin Check the paper path This jam is sensed by PS1402 on the sensor PCA alternates with The printer received more data than can fit in its available memory You might have tried to transfer too many macros soft fonts or complex graphics 1 Press Go to print the transferred data some data might be lost 2 Simplify the print job or install additional memory alternates with The data dense text rules raster or vector graphics sent to the printer was too complex 1 Press Go to print the transferred data Some data might be lost 2 To print the job without losing data from the Configuration Menu in the printer co
296. the most likely amp type and size available and the tray in which they are available Press the SELECT button to accept the values in the message or use UP ARROW and DOWN ARROW button to scroll through the available choices ENWW Troubleshooting control panel messages 65 Numerical error messages LJ 2300 Table 2 16 Numerical printer messages LJ 2300 Description Action An error has occurred in one or more of the printer s supplies Values of XX and YY are listed below XX 00 memory is defective 01 memory is missing YY 00 black print cartridge Turn the printer power off and then turn the printer power on to clear the message 1H A jam has occurred in the alternates with specified location XX is the jam code Y is the device number and Z is the device type Possible locations include Remove jammed media from the specified location Note This jam error message also occurs when the media pickup System fails to feed media into the printer known as a mis pick If there is no jammed media check the pickup roller and separation pad in the appropriate tray alternates with A jam has occurred in the specified location XX is the jam code Y is the device number and Z is the device type Possible locations include Remove jammed media from the specified location alternates with A jam has occurred in the duplexer tray 2 XX is the jam
297. tly installed and the connectors of this cables are tight enough 2 Move the 8 bin Mailbox away from the Engine and resend the job 3 Replace the C link cables 4 Perform a Power Cycle 5 If the error condition persists replace the Formatter board Flipper Motor Malfunction 1 Check for jammed paper in the Flipper Assembly area 2 Replace Flipper assembly 3 Replace the MBM controller PCA External Memory Error Replace the MBM Controller PCA MBM C link is not responding 1 Check for proper installation of the C link cables 2 Replace the C link cables 3 Replace the 8 bin Mailbox controller PCA Note For information on the 3 000 sheet Stapler Stacker see HP 3 000 sheet Stapler Stacker Service Manual Supplement for Paper Handling Accessories C4788 90904 188 Chapter 2 Service and troubleshooting ENWW Table 2 29 Stapler error messages LJ 8150 Message Cause Solution alternates with A stapler jam or a paper jam occurred 1 Clear the paper from the stapler 2 Open the top cover of the stapler and clear the stapler jam 3 Resend the print job alternates with The paper is not aligned correctly in the stapler 1 Remove the paper from the stapler 2 Resend the print job Staple Jam e Clear jammed staple Replace staple cartridge e Replace Stapler Top Cover Assembly e Replace Stapler Controller PC
298. ton to step through the instructions Check the paper width and fuser delivery sensors PS106 PS108 and verify that the sensor arms move freely Check the inside of the duplexer for scraps of media that might have torn off when a jam was cleared Replace the media size sensor PS106 and fuser Turn the power off Remove the duplexer and turn the power on If the error message persists replace the DC controller PCA Replace the fuser PS108 110 Chapter 2 Service and troubleshooting ENWW Table 2 19 Numerical error messages continued LJ 4200 4300 Message Description Action Note The stapler stacker LED blinks in amber this error applies to the stapler stacker only There is a jam in the stapler cartridge the stapler did not finish stapling but its motor was able to return to its home position 1 2 NO e 10 Press the HELP button for detailed information Press the UP ARROW button and the Down ARROW button to step through the instructions Remove any jammed paper from the stapler stacker Remove the staple cartridge from the stapler unit Push the green door on the end of the staple cartridge up in the direction of the arrows Remove the jammed staple Close the staple cartridge door Replace the cartridge in the stapler unit Close the staple unit If the error persists replace the staple cartridge If the error persists replace the stapl
299. ugged into a telephone line that you know works The telephone cable is plugged into the wrong connector Try plugging the phone cord into the other connector The product s fax set tings are set incorrectly Review and reset the product s fax set tings The LIU is not opera tional Replace the LIU Does the product receive a fax Does not apply to all printers in this guide Use another fax machine to send a fax to the prod uct Too many telephone devices are plugged in or telephone devices are not connected in the correct order Make sure that the product is the only device on the telephone line and try again to receive the fax The product s fax set tings are set incorrectly Review and reset the product s fax set tings The LIU is not opera tional Replace the LIU Is the software installed correctly Software is not installed or an error occurred during software installa tion Uninstall and then reload the product software Make sure you use the cor rect installation procedure and the cor rect port setting ENWW Basic troubleshooting 35 Table 2 1 Basic troubleshooting continued Verification steps Possible problems Solutions Does the product print from the computer Connect the parallel cable or USB cable to the product and the com puter Use a word pro cessing application to send a print job to the printer
300. umerical error messages continued LJ 4100mfp Message Explanation Recommended action An Application specific integrated circuit ASIC has failed on the scanner control board 1 Turn the power off 2 Reseat the scanner controller board 3 Turn the power on If the error message persists replace the scanner controller board The scanning lamp does not illuminate Inverter PCB or scanning lamp failure 1 Verify that the scanning lamp briefly illuminates when the product s power is turned on open the flatbed cover to view the lamp and then turn the power on Or 2 Use the control panel diagnostic menu to test the lamp 3 Verify that the scanning lamp fuse located on the Inverter PCB is not open 4 Check for loose connectors and frayed or pinched wires Reseat the inverter connector at inverter PCB location CN2 and at scanner PCB location J1202 5 Replace the scanning lamp with a known functioning lamp If the problem persists proceed to the next step 6 Replace the inverter PCB The copy processor board has experienced a processing error 1 Turn the power off and then back on 2 If the error message persists replace the copy processor board 3 Verify that the copy processor board LEDs are illuminated 82 Chapter 2 Service and troubleshooting ENWW Table 2 17 Alphabetical numerical error messages continued LJ 4100mfp
301. ure to use a high quality cable Some non HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE 1284 specification This error can occur if the driver you are using is not IEEE 1284 compliant For best results use an HP driver that came with the printer Press Go to clear the error message Data will be lost If the message persists change F to and the formatter if necessary to H in the I O menu Replace alternates with The connection has been broken between the printer and the EIO card in the specified slot Press Go to clear the error message and continue printing If the message persists replace the EIO card and then replace the formatter if necessary 152 Chapter 2 Service and troubleshooting ENWW Table 2 22 Alphabetical numerical error messages continued LJ 5100 Message Solution Atemporary printing error occurred because of electrical noise or an unexpected event alternates with Press Go The page that contains the error will automatically be reprinted For regular 41 1 41 4 and 41 9 errors check for loose connections or other source of electrical noise for example grounding problems input power If the problem persists replace the dc controller and then replace the formatter if necessary For regular 41 2 errors unexpected beam detect error check the connections between the dc controller and the laser scanner If
302. ut bin the duplex printing accessory if available and number of copies Scroll to and then press OK to start the paper path test ENWW Paper path troubleshooting 271 Jams Table 3 2 Jams Product Instructions LJ 1000 Check for jammed media by removing the input tray removing the print cartridge or opening the rear door of the printer LJ 1005 e Paper guides are not adjusted correctly e Paper was not removed from the input tray before refilling the tray The input tray is overfilled The paper was poorly cut by the manufacturer and is sticking together The paper does not meet HP s specifications for print media e The output capacity was exceeded in the paper output bin e The pickup roller is dirty or damaged The separation pad is dirty damaged or not installed correctly e A sensor is not operating correctly 272 Chapter 3 Jams ENWW Table 3 2 Jams continued Product Instructions LJ 1150 The paper out sensor PS931 detects the presence of media LJ 1300 in either the priority input tray or the main input tray The paper top sensor PS911 and the paper delivery sensor PS921 detect media moving through the printer If a jam is detected the ECU immediately stops the printing process and displays a jam message on the control panel A jam can be detected under any of the following conditions e Pickup delay jam Media does not reach the paper top senso
303. wnload a file to a non existent directory Delete files from the flash DIMM or add another one Download or delete files using HP Jetdirect and download or delete fonts See the software help for more information The flash DIMM is protected and no new files can be written to it P Disable the write protection through HP Jetdirect ENWW Troubleshooting control panel messages 147 Table 2 22 Alphabetical numerical error messages continued LJ 5100 Message Solution An input paper handling device has a condition that needs attention i4 before printing can resume For assistance see the documentation that came with the paper handling device The toner cartridge has been removed and must be replaced for printing to continue The printer is unable to print the current job because the specified tray is open or not inserted correctly Close the specified tray alternates with Programs and fonts can be stored on the printer file system At startup these entities are loaded into RAM These entities can take a long time to load into RAM depending on the size and number of entities being loaded The r i specifies a sequence number that indicates that the current program is being loaded Load the requested print media into Tray 1 Press Go if the media you want is already loaded in Tray 1 Press VALUE to scroll through the available types and sizes Press
304. y 3 Make sure that the three feed separation and pickup rollers are correctly seated 4 If the problem persists open the VTU and override its Open Close Door Sensor PS35 perform a Paper Path Test feeding from the 2000 sheet Input Tray and make sure the feed rollers are advancing the paper If rollers do not rotate verify the connections at the Pickup Assembly and the Controller PCA in the input device 5 If the rollers rotate and drop down but do not advance the paper replace the feed and separation rollers using the maintenance kit 6 If the rollers do not rotate or do not drop down replace the Pickup Assembly 7 If the problem persists replace the Vertical Transfer Unit VTU where sensor PS31 is located ENWW Troubleshooting control panel messages 171 Table 2 24 2000 sheet input tray error messages continued LJ 8150 Message Cause At power on Entry sensor PS31 at the VTU is active Solution 1 Open the Vertical Transfer Unit VTU and remove media 2 Verify that sensor PS31 and PS32 moves freely 3 If any of the sensors PS31 or PS32 are damaged replace the Vertical Transfer Unit VTU At power on Exit sensor PS32 at the VTU is active 1 Open the Vertical Transfer Unit VTU and remove media 2 Verify that sensor PS31 and PS32 moves freely 3 If any of the sensors PS31 or PS32 are damaged replace the Vertical Transfer Unit VTU
305. y default settings CAUTION Performing a cold reset clears all Jetdirect settings To avoid clearing Jetdirect settings remove the Jetdirect card prior to performing a cold reset Table 2 38 Cold reset Product Instructions LJ 1000 1005 The LJ 1000 and LJ 1005 do not support a cold reset LJ 1150 1300 1 Turn the printer off 2 Press and hold down the Go button 3 Turn the printer on and continue to hold the Go button for at least 5 seconds but not longer than 15 seconds During this process the Attention LED will illuminate 4 Release the Go button Note If both the Attention and the Ready LEDs illuminate before you release the Go button you must start the procedure again with step 1 The LEDs will begin cycling The cold reset process runs until completion when the printer will return to the FERE state LJ 2300 Turn off the printer 2 Press and hold the SELECT button and turn on the printer 3 When all three status lights are lit release the SELECT button Use the UP ARROW or DOWN ARROW button to scroll to and press the SELECT button LJ 3300mfp The LJ 3300mfp does not support a cold reset ENWW Cold reset 253 Table 2 38 Cold reset continued Instructions LJ 4100mfp Turn the product off Press and hold down the SELECT button Turn the product on Continue to hold down the SELECT button until all three LEDs are illuminated Release the SELECT button Press the
306. y to print the entire job The remainder of the job will not print and will be cleared from memory You might want to change memory settings for I O Buffering and Resource Saving although default settings are usually best or add more memory to the printer 1 Press Go to continue 2 Change the resource saving setting from the printer s control panel or add more memory to the printer The printer had to compress the job in order to fit it in available memory Some data loss might have occurred Press Go to continue The customer might want to add more memory to the printer The printer is offline Press Go to bring the printer online To ensure optimum print quality the printer prompts the customer to have routine maintenance performed every 150 000 pages Install the printer maintenance kit Be sure to reset the maintenance page count when you install the kit E The RAM disk had a critical failure and can no longer be used 1 Turn the printer off and then turn the printer on to clear the message 2 If the message persists install a new RAM disk 132 Chapter 2 Service and troubleshooting ENWW Table 2 20 Alphabetical error messages continued LJ 5000 Message Cause Solution The requested operation could 1 Check the filename and not be performed You might have directory name attempted an illegal operation 2 Retry the task su
307. yped Type the correct PIN code After three incorrect PIN entries the printer returns to the Ready state Tray XX must be inserted or closed before the current job can be printed 1 Press the HELP button for detailed information 2 Press the UP ARROW button and the DOWN ARROW button to step through the instructions 3 If the error persists verify that the indicated tray s media size sensor PS102 SW801 or SW 1 is correctly operating Verify that the sensor fingers inside the tray are engaging the tray sensor correctly 4 Print a configuration page 5 f the tray settings on the configuration page are correct verify that the tray s paper out sensor is operating alternates with The cartridge is either not installed or not correctly installed in the printer 1 Insert the cartridge or make sure that the cartridge is fully seated 2 Press the HELP button for detailed information 3 Press the UP ARROW button and the DOWN ARROW button to step through the instructions 4 If the error persists replace the cartridge 5 Verify that the connectors between power supply and transfer assembly are not damaged 6 Replace the power supply 7 Replace the transfer assembly ENWW Troubleshooting control panel messages 89 Table 2 18 Alphabetical error messages continued LJ 4200 4300 Description Action z The fuser is either not installed or

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