2014 CLARK Regional Aftermarket Meeting
Contents
1. Stocking FMP Programs e Paint e Chain Poly wheels e Safety Items e Service Supplies e Rain Caps Fork Shields Enclosures amp Storage Covers Automotive Batteries Golf Cart Forks Industrial Tires ALL PARTS ALL LEFT E e Remanufactured Equipment Transmissions Torque Converters Steer Axles Control Panels TOTALIFT Fluids CLARK TOTALIFT offers a full line of engine tractor x hydraulic and KOL g transmission oll brake fluids and other 54 lubricants for all lift truck applications Fluids are sold quantities from quarts to drums Fluids are blended to the highest industry standards In fact our engine oils exceed current manufacturing requirements Competitively priced items stocked in Louisville so they ship freight free with stock orders excluding 55 gallon drums IOIALIFI 2E Winners PER Mem postage NN 3 ways to WIN L Bates Deslershp aly Nas f Grawieg for an Additional 7 Dissen 7 ch ecu TFUE amban J Ovawing les Additional Finer 1 Deist 17 ahid IIMS o tawis t sagu m TOTALIFT Laboratories LLC Each dealer is provided a password and username Results 48 hours Ga One Laboratory Multiple Locations Strengthen2. 2014 CLARK Regional Aftermarket Meeting Houston IX 2 20 14 2 21 14 Las Vegas NV 2 24 14 2 25 14 Greensboro NC 3 3 14 3 4 14 Baltimore MD 3 6 14 3 7 14 Detroit MI 3 17 14 3 18 14 ALL PARTS ALL Lert WELCOME Agenda Day One 8 8 15am Welcome Agenda Ric Nelson Aftermarket Sales Manager 8 15 8 45am Update on CLARK MHC Bo Maslanyk 8 45 9 45am MITCO Tires J onathan Blaylock 9 45 10 00am BREAK 10 00 11 00am Best Practice How To Improve Stock to Breakdown Ratios Ric Nelson 11 00 12 00am Barnes Distribution Lisa Fox amp Lora Gerhardt 12 00 1 00pm LUNCH 1 00 2 00pm Best Practice How To Maximize PM s Ric Nelson 2 00 3 00pm Flight Systems Pam J ones 3 00 3 15 BREAK 3 15 5 00pm PartsPro PLUS Glen Wood 6 00 8 00pm DINNER TOIALIFT T ALL LEFT TACAS WELCOME Agenda Day TWO 8 00 8 45am Why CLARK Steve Welch 8 45 9 30am TOTALIFT Programs Overview Debi Mitchell amp Ric Nelson 9 30 9 45am BREAK 9 45 11 00am Roundtable Discussion Topics By Group 11 00 12 00pm Closing Drawings amp Final Remarks Bo Maslanyk amp Ric Nelson ALL PARTS ALL LEFT E UPDATE ON CLARK MHC Bo Maslanyk VP Sales amp Marketing TOTALIFT ALL PATS ALL LEFT E 2014 CLARK Regional Aftermarket Meeting ONE COMPANY e ONE BRAND e ONE PURPOSE E 2014 CLARK Regio
3. Class IV Class V I C Cushion Tire I C Pneumatic Tire I C Cushion Tire 3000 15 500 Ibs Pneumatic Tire 3000 18 000 Ibs CLARK products cover 95 of the lift truck market TOTALIFT ALL LEFT New Product GEX 40 45 50 8 000 9 000 10 000 Ibs IC to A C Conversion Enclosed A C Motors Wet Disc Brakes C40 55 Diesel Tier 4 Final 13 500 18 000 Ibs 3 6L Deutz Diesel Engine Diesel Oxidation Catalyst Exhaust Gas Recirculation No Particulate Filter Regeneration Cycles f UREA Additives ALL PARTS ALL LEFT TAHLIL AE New Product HWX PWX Update 6 000 8 000 Ibs Enclosed 24V A C Traction Motor amp Controller g Entry Exit Rollers Electromagnetic Brake WPX 4 500 Ibs Formed Steel Handle 24V A C Drive Motor Wet Cell or AGM Batteries WP 3 000 lbs Formed Steel Handle Electromagnetic Brake ALL PARTS ALL LEFT E 2014 CLARK Regional Aftermarket Meeting New Product Burden Carriers FBX CBX TRX Flatbed Cargo Box and Transport Configurations A C Drive Motor On Board Charger Mechanical Rear Disc Brakes PARTS UPDATE TOTALIFT e PO IOIALIFI Millions Parts Sales 2010 2013 Annual Net Parts Sales 2014 CLARK Regional Aftermarket Meeting CLARK Parts Distribution Center Louisville KY 50 000 Items in stock Facility Location 10 mile
4. Ric Nelson Aftermarket Sales Manager ALL PARTS ALL LEFT E
5. Nissan JLG Mitsubishi Caterpillar Raymond Komatsu Yamaha Club Car E 2 43O Tennant Nilfisk Advance New Curtis Handed 3 Day Trailing Class Programmer Mode for Forklift Service 1913 Kit Techmi iatt 5 Farri hurt Fite PAIS Toll Free Phone RD 223 0004 Far 707 254 277 Call Our Quality Team at 1 800 333 1194 option 3 We Also Offer An Online Technical Forum e Live Chat with Quality Technicians Technical Manuals Troubleshooting Guides Installation Instructions and more k ALL PANTS ALL LEFT 2014 CLARK Regional Aftermarket Meeting Tur Your Trst ALL PARTS ALL LEFT TAHLIL AE 2014 CLARK Regional Aftermarket Meeting Did You Know We Remanufacture Golf Cart Controls Now Offering Remanufacturedq Scrul iher Sweeper Cont rol 1 Browse Qur Online Catalog at www fsil biz To View All the Controls We Offerl Curtis Certified Remanufactured Controls Curtis 1207 Curtis 1208 Curtis 1227 1237 Curtis 1215 Miscellaneous Remanufactured Controls ak T M fisk hdvamos Milfesk hdvance Main Control Baard Nilfisk Adwance Milk Adwance PG Drives Tria Adgressor for Hydro Retriever 31200 Control Panel Assembly Control Assembly Milfisk Advance Display Delta Charger Nilfish Advance Panel Assembly Control Assessbly FSIP is always looking to expand our product lines If you need a specific control that we are
6. SOLIDS PRESSON T ID rd Cw S I N C E 1 9 5 3 2014 CLARK Regional Aftermarket Meeting i Wn ted k 2 A un NM UI i wi ned WE MAINTAINA 99 FILL RATE b di an ad T PE t u Y ma EA l J 122 t amr La F LOWE T EE E TOIALIFT ALL PATS ALL LEFT TALC TOIALIFT ALL PATS ALL LEFT TALC 2014 CLARK Regional Aftermarket Meeting SOLID SOLVERS 7 Super Solid Press On s Wide Choice of Skid Steer MITCO OFFERS Polyurethane Press On s General Service Solids TOTALIFT Common sizes used in Agricultural A pplications Solid Solvers Complete L ine of W heels amp Rims C omplete L ine of Industrial Pneumatics Premium Radial Industrial Pneumatics Rubber Tracks 72 2014 CLARK Regional Aftermarket Meeting WIDE TRACK PRESS ON 2014 CLARK Regional Aftermarket Meeting GENERAL SERVICE SOLIDS 2014 CLARK Regional Aftermarket Meeting AIR PNEUMATICS d 2014 CLARK Regional Aftermarket Meeting MONSTER SKID STEER LUG MONSTER INDUSTRIAL a miu B nw a w wa wv Tf Qu Th a ue Un E wi WE d 4 TOTALIFT ALL PANTES ALL LEFT E 2014 CLARK Regional Aftermarket Meeting 2014 CLARK Regional Aftermarket Meeting P
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8. u Twas bens Leet dd l kani ama _ a gt Ove a me rwhelming Positive Feedback From Dealers Summary CLARK continues to grow expand and prosper globally New products continue to be introduced CLARK aftermarket amp Totalift offerings continue to expand and sales continue to grow Advancements in Order Entry amp Parts Web Ordering technology will enable your dealership to work with CLARK more efficiently and accurately We continue to focus on being a good business partner to our dealers and our customers Win with CLARK TOTALIFT ALL T i THE FORKLIFT ONE COMPANY ONE BRAND e ONE PURPOSE TOIALIFT ALL PARTS ALL LEFT E 2014 CLARK Regional Aftermarket Meeting TENNESSEE MANUFACTURING amp DISTRIBUTION CENTER CHATTANOOGA HOME OFFICE 2014 CLARK Regional Aftermarket Meeting CALIFORNIA PENNSYLVANIA WAREHOUSE WAREHOUSE SANTA FE PHILADELPHIA SPRINGS F 4 E d Un mali cc LLI t t cc ALL PANTES ALL LEFT E MITCOISAN ORIGINAL EQUIPMENT MANUFACTURER SUPPLIER 2014 CLARK Regional Aftermarket Meeting p 1 f 41 va p T y A 1 li i l i AE UE 1 F E 1 65 kl ER
9. warranty programs make something they already have better Build goodwill become a solutions provider Testing prices do not include shipping the oil samples to the lab Dealers pay postage TOTALIFT LABORATORIES PHONE 1 866 946 1193 ALL PANTS ALL LEFT TAHLIL AE Kit Content and Sampling Supplies Fluid Testing Part Numbers Coolant Testing Part Numbers TOTALIFT FTB Fluid Test Basic FTA Fluid Test Advance CTB Coolant Testing Basic CTA Coolant Testing Advanced Additional supplies TR100 110 Plastic Tubing TR1000 1000 Plastic Tubing VPUMPC Vacuum Pump with blue colored head for coolant VPUMPO Vacuum Pump with red colored head for oil ALL LEFT THI CN E We offer 20 16 33 5 Ib amp 43 5 Ib tanks Aluminum and Steel Both with and without filler valve All forklift cylinders feature two piece construction Valve configurations are adaptable for your specific requirements Price breaks for skid quantities Stocked in Louisville or skids are drop n from supplier We offer free freight on both if placed as a stock order MADE IN THE USA ALL PARTS ALL LEFT E Pallet J acks l vear replacement warran 2 vear limited pump warran Pallet J acks WE VE GOT VOU COVERED MANUFACTURING BEVERAGE TM LL IGULTURAL Rat E RY SOB PROCESSING TOTALIFT POWER BATTERY CHARGERS TOTALIFT T TL
10. 000 2014 Dealer Actual Annual Purchases 550 000 11026 of plan Rebate 1 5 550 000 x 015 8 250 e Dealers of Excellence and Dealers of Distinction will not be eligible for rebates under both this Rebate Program and the Dealer Recognition Parts Rebate Program The higher dollar value rebate will be awarded to these dealers DOD dealers achieving 110 of their Parts Marketing Plan will receive 1 5 of their net part purchases in 2014 as this is the higher dollar value DOE dealers achieving 110 of their Parts Marketing Plan will receive 1 5 of their net part purchases in 2014 plus a quarterly payment of 0 5 on 2015 category 3 parts stock orders ALL PARTS ALL LEFT THERE PARTS ANNUAL RETURN POILCY BEGAN J ANUARY 1 2014 Benefits Allows an eligible dealer to return parts for credit up to 8 of the net value of stock Type 3 parts purchased from CLARK during the prior calendar year commencing 2014 based on value of parts purchased during 2013 Eligible CLARK dealers will receive credit based on the following table Achieve 100 and above of CLARK approved parts marketing plan 8 Credit Achieve 90 99 of CLARK approved parts marketing plan 7 Credit Achieve 80 89 of CLARK approved parts marketing plan 6 Credit Achieve 79 or below of CLARK approved parts marketing plan 5 Credit TOTALIFT ALL T i THANK YOU Merchandising Programs Debi Mitchell Merchandising Coordinator Ric Ne
11. Customers Address City and State All parts and accessories supplied by Barnes Distribution Bames Group Inc are warranted against defects in material or workmanship This warranty provides reimbursement to our customers for 1 the cost of the part required to replace the defective and 2 the labor required to replace the defective part based on the prevailing labor rate Our obligation is limited to any part which upon examination by our Quality Assurance Department proves to have been defective within a period of 18 months after purchase Parts which have been altered or modified improperly installed or which have failed due to abuse or inadequate maintenance after installation or which were damaged due to malfunction of other parts not supplied by Barnes Distribution are not covered by this warranty claims of labor must be supported by an itemized repair order covering replacement of the defective part All parts involved the warranty transaction along vor ap 1 repair oes must be sent through our sales representative to the Quality Assurance Department in our Headquarters Office in Cleveland RANTY IS IN LIEU OF ANY OTHER WARRANTY EXPRESS OR IMPLIED INCLUDING ANY W TY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND WE NEITHER ASSUME NOR AUTHORIZE ANY PERSON TO ASSUME FOR US ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF OUR PRODUCTS WE SHALL NOT BE LIABLE FOR CONSEQUENTIAL COMMERCIAL DAMAGE
12. Distributor North American Service Coverage On Site Vendor Managed Inventory Specialists Inventory Cost Reduction Expertise On line Ordering ERP amp Vending Integrations Bowman Curtis KAR amp Mechanic s Choice Legacy MSC Acquires Barnes Distribution in April 2013 BD Now a Business of MSC Industrial Supply Co Industrial Supply Co Premier Distributor of 600 000 Metalworking and MRO Supplies to 300 000 Customers Unmatched Technical Expertise amp Customer Service Industry Leading Product Availability amp Delivery Our mission is to be the best Industrial Distributor in the world as measured by our associates customers owners and suppliers TOTALIFT The Barnes System Products Over 250 000 High Quality Maintenance Items Available Fasteners Hose amp Fittings Tooling amp Abrasives Electrical Connectors Chemicals Maintenance amp Shop Supplies Safety Supplies Vehicle Hardware Security Products Material Handling Hardware Quality assurance inspection certification Organization is ISO 9002 certified Industry s best warranty with parts amp labor provisions 18 Months AN SOS SGS International Certification Services Inc This Certificate is issued by SGS International Certification Services Inc Certificate Number US98 1297 This is to certify that the Quality Management Systems of BARNES DISTRIBUTION DBA Bowman Distribution Curtis Industries and Mechanics Ch
13. France Seoul South Korea Qangdao China e 6 Changwon South Korea Australia Manufacturing amp Sales sales Louisville KY ee Lexington USA USA San Luis Potosi MX 0 Costa Rica e Columbia e Brazil e Chile e 2014 CLARK Regional Aftermarket Meeting Expanded Manufacturing Capacity Parallel production capabilities Reduced lead time Increased global capacity Opened 11 11 Initial Production CLARK Manufacturing Facility 20 35 amp C20C 32C San Luis Potosi Mexico Additional models 2014 ECX TMX CLARK s Strongest Asset Our Dealer Network Over 80 North American dealers Over 170 locations in North America Average dealer tenure of 20 years Committed to customer satisfaction Continuous dealer training programs Partnering with CLARK National Accounts ALL PARTS ALL LEFT E NEW EQUIPMENT UPDATE CLARK Full Line of Lift Trucks Class Class Sit Down Electrics Narrow Aisle Trucks Stand Up 3 Wheel 2500 5000 Ibs Reach Trucks 3000 4500 Ibs Sit Down 3 Wheel 2500 5000 Ibs Order Selector 3000 Ibs Sit Down 4 Wheel 4000 6500 Ibs Turret Truck 3000 Ibs Class Ill Powered Pallet Trucks Electric Utilitv Vehicles Walkie Powered J acks 3000 4500 Ibs duet Burdan Carner Walkie Rider J acks 6000 8000 Ibs Industrial People Movers Walkie Stackers 1500 4000 Ibs Tow Tractor 7000 15 500 Ibs
14. NDA TA sadara MACHA Plulanthany LER redi d E foi uli Fi ppl Caria Foil TIT 7 Welch E LOTT rrr iby OF fie aties Mineg MO the Lift Piris Fiery Haec pp T Kit lar Eily L Th Pilly aspi U of Gregan LLN Nex ti zi PE ULL piney beatin P CHi ME me TM PU us MITT VES EIT 2014 CLARK Regional Aftermarket Meeting Raising Hope Champions P BEN Waa mam a assi ET SA ws urvi Puska Fen mon m emus ia iain are G w eae Pee i deg AYE gadi E jalan ha zi niu LE em nd ki Wj bee upsir Sot gyan 117 ngin Wikre cem pega peek rti puce m E Puma kami d mist mi agi LI inn am turi patient ke leot aic in ao 4 Wa pes Cid ud Ter kama PN Jl inn mote Deom Grafik Day b uman M mair taw iraani if p h mama fs ke ma 91 usa l i azam b logia xw SE SE u Brags mita Lun m abu wai ret a i Wasp kapi ut mus peer tura zs u Din ahi lis Li Fa nim por i rge Elm edi
15. OLYURETHANES du Tp S I N C E 1 9 5 3 DIRECTLY sa DRAMTICALLY EFFECT Capacity Unplanned Downtime Battery amp Motor Life t j nis utt nm _ IB IM w Ka ura crus S IN C E 1 ALL PANTS ALL LEFT 2014 CLARK Regional Aftermarket Meeting w 1 A is a WM MID WEST RONNIE HICKS 423 593 NORTHEAST WEST C T MIDWEST JEFF SCHNEE pe dima 9 4 RONNIE HICKS 267 325 7509 1205 870 7943 423 593 8554 e NORTH EAST WEST COAST STEVE MENT SCHNEE EPPA NRW 208 870 KS i 267 325 7943 Ead 7509 SOUTHEAST JIM LEVI 423 593 5647 SOUTHE AST J IM LEVI 423 593 5647 Southwest ANDREW DENNIS 1423 414 6215 ow vw me _____ DENNIS ANA TAG 2014 CLARK Regional Aftermarket Meeting TENNESSEE PRESSING TEAM e wr we w Matchen Indwstreal Tire Company Inc aS Tai Free US nor 180429 Industrial Tire Pressing Service Ssing Service b 4 SILT e iliwiti ds H0 g u JIN ril al Tires huk PENNSYLV x PRESSING TEAM TOTALIFT BEST PRACTICE DISCUSSION How
16. RO Plus will be terminated Failure to comply with published CLARK rules and procedures may result in termination of the program for the dealership The purpose for this procedure is to enhance the security of our parts and service documentation and to gather user information as we will be periodically sending lists of all users to the dealer principals to verify the users are employed and should have continued access Refer to DIS25 04 10 for CLARK s policy TOTALIFT PartsPRO Plus Update 392 The PartsPRO Plus Update 392 was delivered on the 78 of J anuary 2014 It included new program and all users were asked to run a program update This program update included 18 different items The most notable are The Assembly CER Upright Option box has been removed The Part Information has been moved to the top of the list and should be used to open an Assembly CER vd a LL or Option The user will also be able to see that there may be an Attached Document linked to the part number This may be a link to a Field Kit Breakdown the Service Manual or the IN wiring or hydraulic diagram A NOTE field has been added to the Bookmark tool where the user can input a customer s name truck number or any note that will help them in locating the correct truck serial number for a particular truck that they have saved The cursor will now default to the Sequence Box when selecting the Reset TOTALIFT button Some dealers had a
17. S RESULTING FROM BREACH OF THIS WARRANTY This warranty is extended to Account Number PG WAN S 511 Revised 06 02 National Program Features 8 National Distribution Centers On Site Hydraulic Training Flexible Ordering Options B ar Coded Bin Labels for all Products eCustomer Cross Reference Available on Bin Labels Packing Lists amp Invoices eCustomized Service Purchasing History Reports ALL PARTS ALL LEFT THERE Hydraulics on Service Vehicles Point of Repair s IViobile Hydraulic Assortment for Clark Fork Lift Repair Hose Assemblies on Your Mobile Van Fleet rari TOTALIFT Barnes artNo Descripton 471TC 4 BX 50 Hose 4 471 6 50 Hose 6 471TC 8 BX 50 Hose 8 KP81288 Male JIC Hose Fitting 6 6 KP81289 Male JIC Hose Fitting 8 6 KP81300 Female JIC Hose Fitting 4 4 KP81302 90 Elbow Female JIC 6 4 KP81305 Female JIC Hose Fitting 6 6 KP81306 Female JIC Hose Fitting 8 6 KP81307 Female JIC Hose Fitting 8 8 KP81320 90 Elbow Female JIC 4 4 KP81322 90 Elbow Female JIC 6 6 P00180 Bulkhead Elbow Adapter Male JIC 6 Union Adapter Male JIC 8 6 Over Under Utility Box PT 00214 27063 ADDITIONAL Fl yana FOR USE WITH SERVICE KIT asa Parker KarryKrimp Crimp Machine pu Put Barnes BLUE to work for you Crimper Power
18. TLX Series Chargers unju QUUM OAT KUU CHARGES TOTALIFT T TL TLX Series Chargers All TOTALIFT amp TOTALIFT T Series are compliant to national and international standards with the following certification marks SP C UL TOTALIFT ALL Lert TOTALIFT POWER INDUSTRIAL 29 TOTALIFT POWER offers a full DA line of lead acid batteries for all makes and models of industrial lift trucks and other tvpes of batterv powered industrial equipment We can custom design vour batterv per vour requirements and specifications As with all we offer only the N ROW TOTALIF T best all the time Sw 7 2 14 Safety When customizing vour lift truck vou should carefully consider which device or combination will work best as part of vour specific safetv program Exact Color Match to OEM Standards Excellent Corrosion and Fade Resistance Automotive Grade Hardener for Higher Gloss Faster Dry Times and More Durability Available in one gallon and aerosol containers Stock order free freight TOTALIFT TIRES QUALITY COMPETITIVELY PRICED FULL LINE OF TIRES MARKING NON MARKING FREE FREIGHT ON STOCK O Poly Loadwheels Cushothane EZ Press On Tires Smoothest ride and quickest run outof anv flat spot for less vibration and reduced noise minimizing machine and operator fatigue and inc
19. Unit Air Hydraulic Crimp Dies 2 ji t Crimp Dies Crimp Dies www BarnesDistribution com 866 GET MROP 5 13 TOTALIFT The kit pays for itself in 4 5 months The kitis sold for 1750 each and includes A Parker KarryKrimp 1 crimp machine Power source Crimper Power Unit Air Hydraulic 3 crimper dies 250 of hose 50 Hose size 4 1 box 100 Hose 6 2 boxes 100 Hose 8 2 boxes 150 fittings Male J IC Hose Fittings Female J IC Hose Fittings 90 Elbow and Union Adapters Portable storage box for dies and fittings Hydraulics Profitability Example Competitor Barnes Assembled Hose Total 3 8 Fem JIC Swiv 3 8 Male Straight Fitting Commute 1 hour round trip Fuel Compensation 50 per ft 5piff rip Time Billed Customer 1Hr Additional Downtime af Truck Loss of Additional Customer visit Qualitv of Hose ob Satisfaction Total Cost 590 87 540 22 Customer Billing _ 199 99 5199 99 um ra A l om 4 l Li L Barnes will lease the crimpers to the Dealers No long term equipment purchase Parker and Barnes will do on site training for techs Bins are provided at no charge for replacement fittings in the Parts department for hydraulics If you already use another brand of crimper Barnes and Parker will buy back your existing inventory for a credit TOTALIFT ini LEFT TAI i Small Parts for In the Field Barne
20. age forward and backward through the PICs We willbe changing soon Parts Lists Added Van Stocking list Fluid and Filter lists Recommended Dealer Stocking List Shopping Cart Ability to export the file and import it into TotaLift ALL PARTS ALL LEFT E PartsPRO Plus FC FF Field Campaign Field Fix button Notification of needed recall on a particular truck Red if FC FF is incomplete Green if FC FF has been completed and warranty claim submitted Standard Times Guide now entered into PartsPRO Plus for most of the current production trucks Burden Carriers WPX45 and WP30 are all loaded into PartsPRO Plus including the STG for each model ALL PARTS ALL LEFT E PartsPRO Plus Key Number in Illustration Noun Key Number Search e Notes for Truck Serial Number Lot Number or Part Number Red Exclamation mark on PIC and Assembly BOMs indicating cross to another part number or to a TI Bulletin Help Files ALL PARTS ALL LEFT THERE PartsPRO Plus PRINTING Our number 1 in call frequency When the PIC is opened selecting the Print button will print the PIC When opening a Bill of Material BOM by double clicking on an assembly from the PIC or selecting the Assembly button from the Part Information box when you select the Print button you will printthe BOM Notthe Illustration If you want to print the illustrati
21. attery Chargers FSIP Remanufactures We Offer gt Remanufacture RP Unit is shipped to FSIP remanufactured and returned in 3 5 days gt Rebuilt Exchange RX Unit is purchased from our rebuilt stock your rebuildable core returned to FSIP and your account IS credited the core amount Warranty FSIP warrants their products to be free from defects in workmanship and materials and operate within original specification for a period of 1 YEAR from the date of shipment Reman Extra To enhance your warranty this covers up to 100 of your travel or labor cost if component must be remanufactured or replaced within the 1 year standard warranty period Reman versus Repair Replace Broken Components R 1 l l 1 Components Upgraded To The Latest Specifications Load Tested To Ensure Quality New Website Hight systems Industrial Products OEM Alliances Y Catalog Support Y Custom cr r Service Y Welcome to FSIP FSIP provides new and remanufactured electronic products along with lagacy manufacturing used on alectic and gas powered vehicle Platforms include industria trucks gol carts scrubber swegpars mining cars electric boats go karts and ground support equipment Over 45 years of exparience and alliances with many of the leading electronics and vehicle manufacturers allow FSIP to provide superior and reliable products Hyster Yale Crown Clark Toyota
22. e Terminals 710 pieces UV Black Cable Ties 450 pieces 5 Drawer Stainless Steel Receiver Cabinet 11 Before Barnes Service 12 TOTALIFT ALL PARTS ALL LOFT THERES en C commun Fm fl C pn I k lahan maura wandana ian dts ta wakana L I T TE ISMI gh PA ee ro TOTALIFT Barnes Partnership Benefits High quality parts at competitive pricing Profitable hydraulic program eliminating technicians sourcing hose in the field On site training included for all technicians No freight handling or service charges e invoices will come through Clark Bins will be provided at no charge Vendor consolidation Credit counts towards annual returns Barnes program counts toward dealer s marketing plan ALL PARTS ALL LEFT E BEST PRACTICE DISCUSSION How To Maximize PM Service Ric Nelson Aftermarket Sales Manager A Basic look at the Normal PM Technician is dispatched to perform PM service at customers location Technician normally checks truck quickly knowing It is a flat rate job Technician hopelully notes needed repairs and reviews with customer Customer gives approval or declines additional repairs If additional repairs are authorized technician normally has to make second trip for needed parts TOIALIFT What are the downfalls of the Normal PM Custo
23. e in red amp black Competitively priced Order on stock order receive free freight Make in house cables Gas amp electric truck in house amp road van requirements Use for industrial battery maintenance Sold in 100 ft reels or add FT to the end of any part number to order in 10ft increments TOTALIFT 2014 CLARK Regional Aftermarket Meeting It s a digital fork level indicator that quickly and effectively shows forklift operator if his forks are level Makes work faster amp more productive Reduces load pallet amp rack damage Improves Safety when moving loads LEVELS FORKLIFT LOADS Simple Effective amp Affordable NE NE Contact Debi Mitchell for more information about this ET debimitchell clarkmhc com or 859 422 6431 2014 CLARK Regional Aftermarket Meeting questions TOTALIFT ALL PARTS ALL LIFT TRUCKS 1 If order a right side of the mast unit and later want to move it to the left side can do that Yes The FlatFork is designed to work both right side up and upside down J ust flip the unit over and attach it to the other side of the mast The red yellow green lights will work as expected Another option is to give us a call and we can send you out a front label that matches what side you want to use 2 Our forklifts work outside in the rain a lot Will this product last Yes it will We use powder coated aluminum stainless steel fasteners nickel c
24. erm relationships Long term growth philosophy ga 2 l am Raising Hope Champions Progr 42 Units ordered 30 Dealers Participated 21 Champions 750 00 20 800 Dealer Donations 12 000 CLARK Match 32 800 Total CURE is COMM tte rj to giving back the Droit to reca ihe Dealers thar fave CONC tite fu the 4 JETTED CLS Yer Raisi na Hope j Prograny atthe Champions level wii UCC es gt Hon ihe am gr Sa 1 Ian EF NT Serine naqal halle Sirial Trick Se en LES inen NMinneaac aay d H LITT merti DOW 365 DT Errtrin DETUDTI Uno M xs Ly LETTE Hanis gt fear Daitun ni remm Materials UT Her Machine A Supply Cu icf s Louisiana Liles toemi ima Shrey Sport j ing Wake l Howie stead Material LN ME Iu nei TB Riy y E J amp Inc Haman m Meal LiF Fri Nn Ol Arh The Lily Company 19 hami T Mid Ter mah aga FT Forklift of Sr Lee OUTIL WD Marin EW s Mic yi His Hit be Thy hor Machinery Liit 3 ELIT Fiet Thr ny ta na j P gt ndha fi k f 4 i fears PE
25. lson Aftermarket Sales Manager Things to keep in mind as we review CLARK programs How many programs are you utilizing Spend your money wisely Are you getting the best Bang for your Buck Dealers that have reached DOE status are utilizing over 80 of CLARK programs YOU CAN TOO Participating in CLARK programs will help you reach your dealerships targets with CLARK TOTALIFT ALL LEFT THI CN E CLARK Intranet http service clarkmhc com parts parts main as Home Main Intranet Parts Catalogs amp Listings Flyers Instructional Material Promotional Items Literature to Purchase Logout KITS PRODUCT WIS gt ating Master Click Button to begin search CLARK Merchandising Power of Choice Catalogs Introducing our T Series family of products The T Series line is a value driven offering that gives our dealers more options to satisfy customer demands In these competitive times there is only one clear choice Offering our dealers the best in quality and customer support for Aftermarket Products ME s T Series Tires a Customizable Flyers Y EX 4 ane E mmu innn A nn 4 amp B B B WA Stocking FMP Programs e Oil and Lubricants e Filters e LPG Tanks e Seats e Pallet J ack
26. mer has to take truck out of service again for second repalr Customer complains about extra travel time and labor to retrieve needed parts Parts may have to be ordered incurring freight expense Customer complains about freight charge Customer is issued credit for freight and you absorb the cost You missed the opportunity to sell more parts and labor while you already had the customers truck in a serviceable Situation TOIALIFT A look at a more Profitable PM Service Develop a listof all needed customer information for your technician Secure information in a manner that will survive in a service van Order basic repair parts based on each customer and stock them on your service vans Discuss the process with your technicians and stress the point that you are giving them the tools to offer value to their customer Getting them to buy in is critical Possible dealer paid incentives for most productive technician More satisfied customers More satisfied technicians More parts sales More potential incentives back to your dealership from CLARK TOTALIFT ini LEFT TAI i Flight Systems Industrial Products Pam J ones Director of Sales amp Marketing 2014 CLARK Regional Aftermarket Meeting Flight Systems Industrial Products FSIP Setting the Standard for over 45 Years in FLIGHT SYSTEMS INDUSTRIAL PRODUCTS N KOLLMORGEN Exclusive Remanufacturer f Danaher Motio
27. n a Drives i Flight Systems Industrial Products is the exclusive authorized remanufacturer for Sevcon electric motor control systems in the United States This partnership provides the market with an alternative to new while maintaining the integrity of the control anut eg c C 6 Exclusively by TOTALFT Flight Systems Industrial Products is the exclusive Certified Service Center authorized to remanufacture out of warranty Curtis controllers No other company has the advanced technical competencies that meet or exceed exacting Curtis standards and factory specifications FSIP also offers new Curtis controls amp handsets CURTIS FSI FSIP is the exclusive remanufacturer of Kollmorgen drives and controls for the electric fork lift truck market Kollmorgen is most widely recognized under the company s previous branding of Danaher Motion as a supplier of drives and controls to OEMs of electric fork lift trucks FLIGHT SYSTEMS Industrial Products ESET Partner with Performance Authorized Remanufacturer S for Sevcon Products Z7 FSIP is the exclusive North American remanufacturing facility for Navitas Vehicle Systems Inc Through this joint venture FSIP supplies the aftermarket industry with certified remanufactured NVS Electric Vehicle Control Systems Motor Controllers Electronic Boards Dash Displays Joysticks B
28. n t currently offering please contact us chudsonifsip biz 800 333 1194 x269 Our Partners In Remanufacturing 9 Paria Feria CURTIS TOTALIFT ALL PANTS ALL LEFT Zapi Clark Controls IFT ALL PATS ALL LEFT TOIA Ordering From FSIP Option 2 Dealers call FSIP to order a remanufactured exchange unit The dealer provides FSIP the Clark PO or FSIP contacts Clark tor a PO An order is entered under the Clark program account referencing the Clark PO The unit is shipped to the dealer and Invoiced to Clark ALL PARTS ALL LEFT E Flight Systems Industrial Products QUESTIONS TOTALIFT ALL PATS ALL LEFT E 4 ALL PANTE LEFT PartsPRO The original PartsPRO program is no longer usable it shut down on November 30 All users should now be using PartsPRO Plus ALL PARTS ALL LEFT THERE New Security System amp Requirements PartsPRO Plus is to be installed only on PCs belonging to authorized CLARK dealers and used only within the dealerships CLARK APR CLARK will not allow PartsPRO Plus to be loaded onto a Terminal Server because of the lack of control of access by those outside of the dealer s APR In order to install PartsPRO Plus onto a PC the ProSecCo security client must be installed and activated with an authorization code fi
29. nal Aftermarket Meeting History 1917 CLARK builds the Tructractor the world s first internal combustion industrial truck 1956 CLARK introduces the Nested l Beam upright 1976 The 500 000th truck is built 1983 CLARK designs and produces the first Safety Seat in the industry 1997 The 1 000 000th truck is built 2003 Young An Hat Company of Korea acquires CLARK Material Handling Company 2012 CLARK acquires Evergreen Electric Vehicles adding full line of electric burden carriers people movers and golf cars 2014 CLARK Regional Aftermarket Meeting YoungAn Family of Companies 2012 Revenues mYoungAn Hat CLARK Material Handling Zyle Motor Daewoo Bus Other 75 Companies generating over 2 4 Billion in Revenues with over 13 000 employees Young An Global Network e e e e e 9 e 6 e e a e e e e e e ee e e e e e Global Headquarters 21 Countries 71 Divisions Young An Q Clark Zyle Motor amp Daewoo Bus Homyung Hat Biz Material Handling Vehicle Automotive Biz Farming Biz TOIALIFT ALL PARTS ALL LEFT THERE Global Company Manufacturing CLARK Today Located on Seven Continents In Over 100 Countries Over 300 Dealers Over 500 Locations Worldwide Lexington KY USA San Luis Potosi Mexico Changwon City South Korea Qingdao China CLARK International e Mulheim Germany e
30. oated magnets and UV protected and waterproof lexan labels for durability We also seal our units with silicone 3 How easy is it to change the batteries Really easy ust unscrew the top cover to access the battery compartment 4 Whatis your product guarantee Within 1 year after purchase you can return the unit to us fora replacement or refund for any reason 5 Ihave a cold temperature warehouse will the batteries last The lithium batteries that are used in the extreme temperatures model should last one year despite the cold conditions 6 Is there any ongoing maintenance required No Only changing the batteries as needed Use in all normal conditions Works on either side of a mast Order unit with labels for unit to go on either the Pa rt 1809737 right side or left side of a mast Universal Application Available in 12 48V DC Configuration Spot Beam Pattern Shown with optional mou s umber 8001647 Wire Harness pig tail for easy installation part number 7009952 Provides Visual Warning For Pedestrians TOTALIFT Price 9000 00 ALL LIFT TRUC John Doe Parts Sales Manager TOTALIFT 123 456 7890 Universal Application Available in Spot Beam Pattern Wire Harness pig tail for easy installation included Provides Visual Warning For Pedestrians TOTALI ET John Doe 000 00 Parts Sales Manager TOTALIFT 123 456 7890 Let s Talk TOTALIFT com CLARK s
31. oice 1301 East 9 Street 875 W Park Drive 366 Pearch Ind Park Cleveland OH 44114 Elizabethtown KY 42701 Shelbyville KY 40065 6180 Valley View 12755 Moya Road 1111 Great Southwest Buena Park CA 90620 Stead NV 89506 Arlington TX 76011 873 W Park Drive 220 Meadow Street 267 N Rivermede Road Elizabethtown KY 42701 Edison NJ 08817 Concord Canada L4K 3N7 have been assessed and registered as meeting the requirements of ISO 9002 ANSUASQC Q9002 1994 Distribution BARNES WARRANTY Scope of Assessment North American Operations providing Maintenance Repair and Operating Supplies and Value Added Services to Industrial and Transportation Markets N i F Authorized by l Director For SGS International Certification Services Inc Meadows Office Complex Issue No 7 December 2002 201 Route 17 North Registered with SGS ICS since March 1998 Rutherford New Jersey 07070 Valid through December 13 2003 ANSI RAB The SGS ICS certification mark indicates satisfactory assessment of the applicable Quality Management Systems of the holder by SGS ICS in accordance with the indicated standard ANSI RAB accreditation the SGS ICS Codes of Practice and the scope of assessment This certificate remains the property of SGS ICS to whom it must be returned upon request 031 033 V Member of the SGS Group Soci t G n rale de Surveillance B 1436 TOTALIFT ALL PARTS ALL LEFT TAHLIL AE Customer s Name
32. on with or without part numbers double click on the illustration and then selectthe Print button TOTALIFT PartsPRO Plus More to Come PDF Index Page wil be replaced with an HTML layout Much easier to find objects Fewer Mouse clicks Much greater security will not be accessible w o PartsPRO Plus Field Kit Tab on PIC page Easier to find Field Kits Directly linked to assembly and or PDF page for Bill of Material Page forward and backward through PICs even if originally entering a Specific sequence number MSDS documents attached to a part number in Part Information TOTALIFT ini LEFT TAI i Operator s Manuals All Operator s Manuals are now available on the CLARK Web site www Clarkmhc com Available for you or your customers to view or printthe manuals Selectthe TRUCKS tab Located at the top of the new window is the link to Operator s Manuals Customer Version of PartsPRO Plus is now available same costs content etc as the original Customer Version Service Manuals and SPN Manuals available on CD ROM Service Manuals 55 00 each SPN Parts Manuals 85 00 each Combination Parts and Service Manual CD ROM 135 00 TOTALIFT TS ALL LEFT TACAS End of Day One DINNER 6 00 8 00 Served in the same room as lunch TOTALIFT ALL PATS ALL LEFT E GOOD MORNING WELCOME TO DAY TWO Agenda Day TWO 8 00 8 45am Wh
33. primary source for everything aftermarket Huge amount of time and resources to maintain Information feedback from dealers 15 critical to adding Information Are you utllizing allof the TOTALIFT tools TOTALIFT com review LIVE THANK YOU ALL PATS ALL LEFT E ROUNDTABLE DISCUSSIONS Topics have been submitted by each member of the meeting and the CLARK Aftermarket Team will evaluate and selectthe most popular topics suggested This Is an open forum and we Invite everyone to participate Please be courteous and respect your fellow CLARK professionals TOIALIFT MONTEGO BAY p CONGRATULATIONS TO OUR 2013 PARTS AWARD TRIP WINNING DEALERS MidCo Material Handling Valley Industrial Trucks Apex Material Handing CERVUS Equipment Material Handling Inc CEPAMOSA Louisiana Lift amp Equipment Holly Material Handling Cisco Equipment Gray Lift Inc CSI Material Handling K Lift Service Raymond of NJ Welch Equipment Allied Equipment All Lift Service Lift Truck Sales amp Service Starlift EQUES Lift P ervice Cromer Material Handling All Lift of GA Capital Equip 2014 Parts Award Trip be scheduled for Spring 2015 Based on sales from 01 01 14 12 31 14 And here s a HINT DRAWING amp CLOSING REMARKS Bo Maslanyk VP Sales amp Marketing Debi Mitchell Merchandising Coordinator Steve Welch Regional Aftermarket Sales
34. reasing productivitv Cushothane XL Load Wheels Heaviest Load amp Duty Cycle from legendary American polyurethane technology and revolutionary XL3 bonding technology Cushothane Load Wheels Excels in all general usage conditions from our high performance proprietary compound Rain Caps OSHA compliant Made of rigid high impact non yellowing polycarbonate plastic Reasonably priced 7 protection from rain snow dust amp sun Ff Many sizes available to fit TH various trucks in clear amp tinted versions OSHA 1917 43 e 1 ii Clearly states Overhead guards shall not obstruct the operator s view Fits all lifts Protection from debris rain amp sun Attaches to lift in seconds Tinted or Clear available Stocked in Louisville ALL PATS ALL LEFT E Full Cab Enclosure The Atrium attaches in seconds to any forklift Zippered doors can be shut or unzipped and folded back into place while working Universal for all lifts Freeze point flexibility Marine grade stitching Attaches in seconds Super clear material Competitively priced No Core Charges Core Credits for any cores returned Free Delivery One year replacement warranty IOIALIFI TOTALIFT FORK PROGRAM TOP 11 DEMAND STOCKEDIN LOUISVILLE FREE FREIGHT ON STOCKED FORKS ONE YEAR WARRANTY COMPETITIVELY PRICED MADE IN USA Availabl
35. rst The ProSecCo form must be filled in totally with the proper information as explained in the installation instruction that were emailed to the Parts Manager prior to CLARK shipping the PartsPRO Plus DVDs Failure to complete the form will result in no authorization code being returned TOTALIFT New Security System amp Requirements The much preferred method of obtaining an authorization code is to press the EMAIL button after completing the inputs to the form Pressing this button will open the email client on the PC and address an email addressed to CLARK with the pertinent information The PC must have an Email Client installed we will accept an email from the users account as stated below with a PDF file not a scanned file of the ProSecCo request Send these emails to PartsProRequests clarkmhc com We will not accept a PDF file of the form from anvone else at the dealership We will not accept a personal email with the request code tvped out If you have an email failure please contact your dealer IT department CLARK will only accept emails from those with email addresses such as FirstNameLastName DealerName com TOTALIFT New Security System amp Requirements All requests submitted not complying with the above requirements will notbe given authorization codes In the event an employee leaves the employment of the dealership CLARK must be notified and their access to PartsP
36. s DISTRIBUTION A business of MSC Industrial Supply SERVICE SCOUT ASSORTMENT BE PREPARED with the New SERVICE SCOUT ASSORTMENT Maximize your service van productivity by making sure your service technicians have the essential hardware parts they need when making a service call This kit is custom designed with essential hardware items exclusively for CLARK DEALERS 4 Fi 5 is Z Introductory Kit Offer 53751 DIMENSIONS 20 5 wide x 21 high x 12 5 deep THE SERVICE SCOUT HARDWARE KIT CONTAINS 5 570 pieces per kit Grade 8 Hex Head Cap Screws Nuts amp Flat Washers 1 4 5 16 3 8 total of 15 items 975 pieces Cotter Pins 3 64 5 32 total of 20 items 2 250 pieces Metric 10 9 Hex Head Cap Screws Nuts Flat Washers 24 items 1 185 pieces HOW TO ORDER P lease contact your Barnes e Nylon Crimp Wire Terminals 12 10 through 22 16 Distribution Representative gauge total 31 items 710 pieces to place an order UV Black Cable Ties 5 items 450 pieces 5 Drawer Stainless Steel Receiver Cabinet with Locking Door Easy Installation pre drilled mounting holes Put Barnes BLUE to work for you www BarnesDistribution com 866 GET MROP 513 Grade 8 Hex Head Cap Screws Nuts amp Flat Washers 975 pieces Cotter Pins 2 250 pieces Metric 10 9 Hex Head Cap Screws Nuts Flat Washers 1 185 pieces Nylon Crimp Wir
37. s from UPS World Port l hourcvcle time from CLARK dock to UPS plane Hours of Operation 8 30 a m 8 30 p m Orders placed before 7 30 Eastern Time for Same Day Shipment 2014 CLARK Regional Aftermarket Meeting 2014 CLARK Meetings amp Sales Training Regional Parts Meetings South Region Houston TX 2 20 2 21 West Region Las Vegas NV 2 24 2 25 Southeast Region Greensboro NC 3 3 3 4 2 3 E t EastRegion Baltimore MD 3 6 3 7 North Region Detroit MI 3 17 3 18 MARKETING UPDATE IOIALIFI New Clark Brand Marketing Literature 40 50 40 55 Deutz Updated HWX PWX WPX WP Burden Carriers ALL PARTS ALL LEFT E 2014 CLARK Regional Aftermarket Meeting Company Store New Products Metal Can Oil Koozie TEES WORE RS GIFTS GOLF HATS NEW PRODUCT CLOSEOUT Soft Shell J acket E a Plaid Dress Shirt e Tructractor Tee Long Sleeve Tructractor Tee CLARK Ma 4 CLARK Od Free Rides ss Iructractor E Koovie lee i T a mn 41995 view En ECCI http clarkmhc shop cc om CLARK PHILANTHROPY IOIALIFI 2014 CLARK Regional Aftermarket Meeting Core Values Give back to the community Global business success comes from letting individual local business operate within their own culture High moral compass Build long t
38. sked for this to eliminate one mouse click when entering a new serial number TOTALIFT C PartsPRO Plus Update 392 The color of the FC FF button has been changed for the completed trucks and is much easier to read now The Part Information box now closes after adding an item to the Shopping Cart Again removing another mouse click When more than one part number is displayed in the Part Information Box ie related parts or multiple items as the case with many fasteners any or all of the items can be selected for moving to the Shopping Cart by holding down the ALT key and selecting multiple items When a Key Number or Noun Name is input into the Search Box and the enter button is selected when the user closes the results window m I Box will be emptied of the contents Another request from the dealers PartsPRO Plus Update 392 The HELP button has been moved down with the other PartsPRO Plus buttons and away from the minimize button that was causing an issue with some users If you have a TotaLift session already opened within Internet Explorer and you select the TotaLift button in the top tool bars the original session will be opened not another new session We are very open to suggestions about the program Please contact Glen Wood with any comments TOIALIFT PartsPRO Plus Some ofthe Key Features Are you using them Entering Lot Number only and having the ability to p
39. to Improve Stock Breakdown Ratios Ric Nelson Aftermarket Sales Manager ALL PARTS ALL LEFT E 2014 CLARK Regional Aftermarket Meeting What are the current calculations 10 60 50 40 ESTOCK BREAKDOWN 30 TARGET 20 10 0 2012 2013 2014 YTD Za a Stock Breakdown Ratios Are your stocking perimeters set at the proper levels e Is your business system able to adjust to changes in demands Do you equate and measure your o first trip completion How do you achieve this Stock Breakdown Ratios Are you reviewing CLARK reports that are at your disposal How have the directives from dealer principals changed Are we measuring using a mentality that does not match current times and trends Barnes Distribution Lisa Fox National Account Manager Lora Gerhardt Strategic Account Executive IOIALIFI The Small Parts ISpecialists THE FORKLIFT Serving Material Handling Operations for Over 75 Years TOTALIFT Canada CFC Location Beamsville ON Edmonton AB Moncton NB 27 BDNA SALES TEAM U S CFC Locations Atlanta GA Elkhart IN Columbus OH Elizabethtown KY Dallas TX Harrisburg PA Reno NV On Site Sales amp Service Professionals TOIALIFT ALL PARTS ALL LEFT E Serving the MRO Market for Over 75 years North American Industrial Supplies
40. y CLARK Steve Welch 8 45 9 30am TOTALIFT Programs Overview Debi Mitchell amp Ric Nelson 9 30 9 45am BREAK 9 45 11 00am Roundtable Discussion Topics By Group 11 00 12 00pm Closing Drawings amp Final Remarks Bo Maslanyk amp Ric Nelson TOTALIFT ALL Lert WHY CLARK Steve Welch Regional Aftermarket Sales Why CLARK Customers expect Genuine OEM CLARK parts when repairing CLARK Forklifts There are MANY reasons to use Genuine CLARK Parts CLARK parts marketing plan commitment Parts Dealer of Excellence Goal and associated rebates NEW CLARK rebate program Parts Award Trip Liability Insurance You are an authorized CLARK Dealership aS Der TOIALIFT NEW CLARK Dealer Parts Rebate CLARK 2014 Dealer Parts Rebate Program Dealers who meeta minimum of 110 of their approved CLARK Dealer Parts Marketing Plan for the calendar vear 2014 to qualifv for this rebate program e Dealers must be current and in good standing with CLARK to be eligible for this program e Rebates will be calculated using the actual dealer net parts purchases from CLARK for 2014 e Rebates will be paid as a check directly to the eligible dealer principal dealer in anuary of 2015 e Rebates will be paid based on 1 5 of total net parts purchases in 2014 ALL PARTS ALL LEFT E NEW CLARK Dealer Parts Rebate Example 2014 Dealer Parts Plan 500
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