July 2014 Kyle Sorensen
Contents
1. July 2014 SUBARU ECH TIPS Subaru Service and Technical Support Line Newsletter 2014 Subaru of America Inc All rights reserved c QMR OF THE MONTH We are pleased to announce this month s winner of the QMR of ARTICLE the Month June STIS New Releases AMR of the Month Kyle Sorensen Lancaster County Subaru in East Petersburg PA 2015 Legacy and Outback Launch Team Activity Your Help is Needed Kyle submitted a very detailed QMR reviewing his diagnosis of a 2014 XV Crosstrek with a failed ELCM pressure sensor His step by step report confirmed how he determined the source of the concern and verified it by testing the ELCM pressure sensor 2015 Legacy and Outback Fujitsu off the car He then took the additional step of confirming his 10 Audio and Audio Navigation results by testing a known good part for comparison This belt Systems and suspenders approach to diagnosis ensured a fixed right the first time result for Kyle s customer and his report provided us with some detailed insights into this unusual failure New Subaru Oil Change Reference Cards In appreciation for going the extra mile and sharing his experience with us Kyle will be receiving the following from his FSE Labor Day Monday September 1 2014 A Subaru Confidence In Motion Jacket Thanksgiving and a 100 Gift Card Thursday November 27 2014 Friday November 28 2014 Happy Holidays Any Subaru Service Technician can2. reference cards They now have a card that you pull out from the bottom front and line it up with the vehicle you want to check on The new card will show you Model Model Year number of Cylinders Oil Viscosity Oil Type and Oil Change Intervals Also included are part numbers and quantities CVT Fluid part numbers and quantities and Gear Oil part numbers and quantities The back side of the card contains Transmission information including transmission type fluid required gear oil required as well as the part numbers that you need Please distribute these new reference cards among your retailer staff to assist customers that may ask questions about service intervals and various fluids used in their Subaru July 2014 TechTIPS Page 3 o1 2015 LEGACY AND OUTBACK FUJITSU 10 AUDIO AND AUDIO NAVIGATION SYSTEMS The 2015 Legacy and Outback are equipped with an all new Fujitsu 10 audio system and an all new Fujitsu 10 audio navigation system There are three areas all retailer personnel involved in servicing these systems should be aware of Two are permanent changes to the exchange program procedures while the third is a short term change resulting from the Special Launch Team Activity for quality monitoring 1 As those who have been to NTT have seen the all new Fujitsu 10 Audio Navigation system utilizes a new micro SD Card which contains map data only All boot and operating software is now housed inside the head unit itself As a result of t
3. there is no guarantee a change will occur based upon any individual report we can guarantee that nothing will happen if we don t know about it Our request is that you report everything even if it seems to be a small or straightforward to repair E QMRs Techline or CDS Cases and Warranty Claims are being reviewed daily Team Members may contact you for additional details photos parts collections or to arrange for an on site inspection We ask your cooperation in quickly responding to these requests for additional information Please save any and all removed parts no matter how small including gaskets clips fasteners any filtered sediments or other small bits and pieces The rule of thumb is if you claim it save it The more specific information you can provide on each condition or repair the better Otherwise you may be contacted multiple times with follow up questions Please note questions may come to you regardless if you report the condition in a QMR or not so please keep detailed notes on all repairs For example If you perform a wiring repair the team will be asking for the wire color connector number pin location and the details of the condition This would include your comments on if the wire was cut pinched corroded or nicked If there was a loose pin bent pin pin pushed out wire pulled out of the pin or simply a soft set connection connectors not locked together fully Was the harness strained or stretched How
4. Jun 14 HTML Diagnostics 2015MY Legacy and Outback Service Manual 16 Jun 14 09 57 14 Technical Service Bulletin Fuel Gasoline Filler Door Flap Does Not Open 11 Jun 14 CONTINUED ON THE NEXT PAGE July 2014 TechTIPS Page 5 JUNE STIS NEW RELEASES CONTINUED ITEM CODE ITEM TYPE TITLE CREATED DATE J101SALO00 Accessory Installation Guide 2015 Outback splash guard 10 Jun 14 2015 Outback and Legacy exterior auto dimming J201SAL100 Accessory Installation Guide mirror with approach light and blind spot 10 Jun 14 detection module J201SALO00 Accessory Installation Guide mia nace en malo RTS He atto amming 10 Jun 14 mirror with approach light H501SAL100 Accessory Installation Guide gt Supack ae eae menor AO ING 10 Jun 14 mirror with compass and HomeLink H501SAL000 Accessory Installation Guide T OU ack ANO A ii ner AG CI 10 Jun 14 mirror with compass Measurement of Dark Current Parasitic Battery Draw 9 Jun 14 07 85 14 Technical Service Bulletin TIPS0614 TechTIPS NewsLetter 2014 June TechTIPS Newsletter 6 Jun 14 Be sure to always check the What s New section on STIS for any updated or recently released information that may not be listed here July 2014 TechTIPS Page 6 NOW YOU CAN E MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS T0 TECH SUBARU COM This is your chance to offer suggestions for use in future issues of Tech
5. TIPS Make sure that if you e mail us you place in the subject line of your e mail For TechTIPS Newsletter Thank you MODEL YEAR VIN Description of situation encountered Your suggestion for repair procedure product improvements etc Please attach separate sheets if necessary You may also want to include Service Manual diagrams or references or your own drawings to assist in describing your suggestion All information submitted becomes the property of Subaru of America Inc Permission is granted to Subaru of America Inc to print your name and suggestions in TechTIPS and other Subaru of America Inc publications Mail items to PO Box 6000 Cherry Hill NJ 08034 6000 Your Name Signature Dealer s Name City Date Dealer Code SU BARU TECH LIN Monday Thursday 8 30 am to 7 30 pm Hours of Operation Friday 10 30 am to 5 pm and Saturday 9 am to 3 pm July 2014 TechTIPS Page 7
6. TY YOUR HELP IS NEEDED A Special FHI Quality Monitoring Team is currently in the USA monitoring the launch of these much anticipated new models The Team is very interested in EVERYTHING related to these new vehicles They are looking for specific and detailed information on EVERY condition identified Naturally this includes any and all repairs performed It also includes cases when a customer comments on a condition that is deemed to be a normal or operational characteristic or any improvement opportunity where some feature or function could be made even better We are asking you to be our eyes and ears with this new model E QMRs are the best and preferred reporting method for reporting any new model feedback For high priority unusual or serious issues we ask that you call SOA s Technical Helpline right away with all details When you report something include pictures and where practical videos of the condition prior to repair Providing as much detail as possible on the customer complaint the actual condition and your findings are strongly requested and greatly appreciated Be sure to save all DTCs and Freeze Frame Data electronically printouts are incomplete before performing any clear memory functions Be sure to check all control units individually for codes All System Check will only show current codes therefore it does not represent the full scope of the failure mode Checking the individual systems is the best choice While
7. Was the circuit open or shorted Was the operation of the circuit intermittent or totally inoperative What related systems were affected Was the condition temperature or moisture related They will also want to know the exact details of your repair How exactly did you fix it If possible try to get a photo of the condition prior to the repair and after as they will most likely be requested This is the kind of detail the team is looking for and is most helpful to them in making product or production improvements quickly It also helps speed up the release of related service information CONTINUED ON THE NEXT PAGE July 2014 TechTIPS Page 2 o1 2015 LEGACY AND OUTBACK LAUNCH TEAM ACTIVITY YOUR HELP IS NEEDED CONTINUED As a reminder E QMRs must never be used to request escalation of a repair request information or for any other purpose than to notify SOA of a new or trending condition Authorization or Repair Escalation Requests must always go through normal channels for the fastest most efficient handling Paint Glass or Long block Authorization requests must go through the Techline Authorization System on Subarunet All other authorizations must be reviewed in advance with your DPSM We thank you all in advance for your continued support and assistance in making this launch successful o1 NEW SUBARU OIL CHANGE REFERENCE CARDS During the second and third weeks of June each Subaru Retailer was shipped new and improved oil change
8. his supplied exchange units will not come with a micro SD Card installed Technicians will need to transfer the existing micro SD Card from the customer s head unit to the supplied exchange Note the navigation system will not function without this card installed Also these cards must NEVER be removed from the unit while it is powered on While there is not a scripted removal process like the existing unit ALWAYS power the unit down completely before removing the micro SD Card or damage to the head unit may result 2 While not a change from the prior unit we would like to take this opportunity to reinforce the need to deactivate the customer s Sirius XM Satellite service from the unit in the vehicle before it is removed and then re activate the service on the exchange unit when it is installed This is a critical activity for both customer satisfaction and to avoid serious delays in the remanufacturing of the returned core This second piece has lead to significant delays in exchange unit availability which must be avoided going forward if we are to provide the level of service our customers expect 3 As part of the Special Launch Team Activity retailer personnel Parts and Service may notice a short term change in the core return process Some retailers may receive a special return UPS label along with the exchange unit shipment If you receive one of these labels please use it when returning the removed core unit If you do not recei
9. participate in QMR of the Thursday December 25 2014 Month See the February 2013 Tech Tips for full details You may Friday December 26 2014 see your name here in a future Tech Tips CAUTION VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS SUBARU OF AMERICA INC IS E gt SUBARU COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS ISO 14001 COMPLIANT u The Subaru TechTIPS newsletter is intended for use by professional technicians ONLY Articles ISO 14001 is the international standard for ee Se are written to inform those technicians of conditions that may occur in some vehicles or to excellence in Environmental Management QUALITY DRIVEN SERVICE provide information that could assist in the proper servicing of the vehicle Properly trained Systems Please recycle or dispose of eae technicians have the equipment tools safety instructions and know how to do the job correctly automotive products in a manner that is and safely If a condition is described DO NOT assume that your vehicle has or will have that friendly to our environment and in accordance Educational o gt Systems condition Impreza Legacy Justy Loyale Outback Forester Subaru SVX WRX WRX STI with all local state and federal laws and PROUD PARTNER 7 L L Bean Baja Tribeca BRZ XV Crosstrek and Quality Driven are Registered Trademarks regulations ad SY July 2014 TechTIPS Page 1 o1 2015 LEGACY AND OUTBACK LAUNCH TEAM ACTIVI
10. ve one of these special labels please return the core unit following the already established procedures This program is expected to be in place from now through October 2014 Again not all units received will include this special UPS shipping label but if you receive one please use it when shipping the core return July 2014 TechTIPS Page 4 JUNE STIS NEW RELEASES ITEM CODE ITEM TYPE TITLE CREATED DATE 2015MY Legacy and Outback EyeSight Owner s MSA5M1518A Owner Manual Manual Ver B 27 Jun 14 11 143 14 Technical Service Bulletin Reprogramming Files for DTC P0606 25 Jun 14 J101SAL100 Accessory Installation Guide 2015MY Legacy Splash Guard Kit 25 Jun 14 E201SALO00 Accessory Installation Guide 2015MY Outback Wheel Arch Molding 25 Jun 14 E771SAL300 Accessory Installation Guide 2015MY Legacy Rear Bumper Applique 23 Jun 14 E551SAL200 Accessory Installation Guide 2015MY Outback Rear Bumper Under Guard 19 Jun 14 L101SAL010 Accessory Installation Guide 2015MY Outback Trailer Hitch 18 Jun 14 2015MY Legacy and Outback Body Repair Manual MSA5T1512A Service Manual Full 18 Jun 14 17 Jun 14 G2510BE Service Manual Full 2015MY Legacy and Outback Service Manual 2015MY Legacy and Outback Navigation Owner MSA5M1510A Owner Manual 16 Jun 14 Manual MSA5M1504A Owner Manual 2015MY Legacy and Outback Owner s Manual 16
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