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PRISMAsync Service manual PRISMAsync R2.1.3 for

1. 199 7 Finally close the window in the Settings Editor by clicking OK Click the Create a new datadump file button to create a new datadump file Click the link below the button to download and save the file Create a new datadump file IMAGEPRESS_C7010VPS_701000005_2011419_dd zip Fig Select OK 114 Chapter 13 Appendix D How to make a datadump file Chapter 14 Appendix E How to make a tracelog How to make a tracelog How to make a tracelog Question How to make a datadump file Answer A tracelog gives very detailed system information about the data and eventflow of the PRISMAsync software This information is necessary for the analysis of the system be haviour and to determine the cause of the occurrence of errors The tracelog can be generated from the Settings Editor The following steps are needed 1 Open the Setting Editor by entering the name of your system in the address bar of your internet browser e g Internet Explorer In the example the system name is ipc6010s sns Fig Enter DNS name 2 The following window is opened Fig Select Tracelog Select the following steps m Select Support m Select Troubleshooting m Select Create a new trace file 116 Chapter 14 Appendix E How to make a tracelog How to make a tracelog 3 To create the file you have to be logged in as Key operator or System administra tor
2. Check USB Cable Check Power supply Check power button Check connection with Operator panel Action Disconnect connect USB cable on backside of PRISMAsync Replace power supply or Power button Replace PBA AUX If that does not solve the problem replace the motherboard Excessive noise Check fans Replace fan Garbled prints or blank pages Check data cables Replace data cable Strange colours on operator panel or blank screen or stripes on screen or skewed image on screen or rolling screen no signal on operator panel Check DVI cable Check DVI cable Check GPU board Connect or replace DVI cable Replace cable or GPU board Spectrometer not recog nized Impossible to install via USB port on operator panel Check meter Check USB key Try another USB port Probably USB port on oper panel defect Try another USB port Probably USB port on oper panel defect Led on operator panel al ways off Operator panel dark and Attention light off Check cable Check AUX cntrl board Check 12V on AUX board Check power cable to AUX board Check fuse on AUX board Replace cable or AUX cn trl board Connect power cable Re place AUX board Chapter 9 Troubleshooting Error messages and conditions Effect Action Press sleep button dur Check 3V3 connection Connect powe
3. Typically used before performing a shading correction 7 Error Analysis An overview of the most recent errors is presented on the screen 8 POC history The most recent Key Operator Maintenance actions are presented on the screen 34 Chapter 4 Using the PRISMAsync Maintenance and Service Mode 9 Modifications An overview of the modifications on the system is presented on the screen You can view register modifications for the copier the scanner and the PRISMAsync controller When touching the Engine Service button the following screen will show up Service Mode Please Select Service Mode Menu Mode List Mode List Classic Updater f SERVICE MODE LEVEL 1 Fig Service screen This is the copier service screen A description of the Service Mode can be found in the Service Manual of the copier Chapter 4 Using the PRISMAsync 35 Colour adjustments Colour adjustments In the System tab there is a dedicated section called Colour adjustments in which colour aspects can be adjusted In this section you can perform the Colour calibrations and edit the CMYK curves Calibrations Due to external environmental circumstances like temperature and humidity consumables and print quality change over time These changes effect the colour quality of the printed documents Although the printer performs automatic adjustments on a regular basis you are
4. m Check if the interface cables between copier and PRISMAsync are present 2 data cables length 3m and 1 Ethernet cross cable must be delivered together with the copier Power amp Network m Isa dedicated grounded electrical outlet for the PRISMAsync available near the copier Locate the grounded electrical outlet that will supply power to the PRISMAsync Do not run the PRISMAsync and the copier on the same circuit Do not plug the PRISMAsync into a switchable wall outlet This can result in the PRISMAsync being turned off accidentally Do not plug the PRISMAsync into a circuit with heating or refrigeration equipment including water coolers Do not pull on the cable when unplugging the PRISMAsync Pull the plug instead m Make sure that there is a working cabled network connection available at installation time A wireless network will not work on the PRISMAsync m Contact the Network Administrator for the following settings The Hostname of the system Static IP address or DHCP Subnet mask Gateway DNS server Environment m A networked computer PC or Mac OS must be available close to the copier Chapter 3 Installation Unpacking the PRISMAsync Unpacking the PRISMAsync Introduction The PRISMAsyncc is assembled and shipped from the factory with the software pre in stalled The interface cables 2 data cables and 1 Ethernet cross cable are delivered with the copier The network cable is not included Unpa
5. Installation media Browse to the directory where the iso image is lo cated This can be your DVD orany map where you have downloaded the iso image to Installation of GPL media If the software contains a GPL part Open source software delivered as a separate image select this image here If there is no GPL part this box is greyed out USB drive to use Select the USB drive that the software has to be written to Product Select the correct product 74 Chapter 8 System software Preparation of the USB stick Action Press Start to start the programming process The process will start and the iso image is programmed to the stick Please wait until the CreateUSB tool indicates that the USB stick is ejected and the process is ready There is a new version of the Cre ate USB tool present in the image file If this version is newer than the one that is installed on your PC the tool will be updated automat ically Remove the USB stick from your PC The USB stick is ready for use The name of the stick is OCEIN STALL Making a USB stick re usable From R2 1 on the USB stick can be re used after installation In previous releases the USB stick had to be re programmed This is not needed anymore You can check ifa USB stick is ready or not A USB stick that is ready for installation is called OCEIN STALL When it is used the name is USED_KEY Please take the following ste
6. 08 20 11 2010 13 40 30 8 2012 13 00 31 8 2012 212 30 8 2012 1608 30 8 2012 1307 30 8 2012 13 00 30 8 2012 1307 Type File folder File folder File folder File folder File folder File folder File folder File folder File Text Document TRC File File Windows Batch File Text Document PREV File File Windows Batch File 0 File Size 375 K8 3K8 33KB 375KB 1K8 11KB 40KB 3KB OKB 1K8 Re Installation of the system software Re Installation of the system software For installation of the PRISMAsync controller software you need a bootable USB stick with the software installed on it Preparation of this stick is described in Preparation of the USB stick on page 73 Note1 Be aware that after installation all the settings of the PRISMAsync and the licenses will be destroyed To save these settings and licenses please make a backup before re installing so they can be restored when installation has finished m Note 2 Before upgrading always print the configuration page so you have the Network settings to your disposal Note 3 Please check the release notes for pre requisites for the new version It is possible that the new version requires an update of the engine firmware too Note 4 Please take care when upgrading to R2 1 0 0 It is possible to upgrade directly in the following situations R1 2 x 0 gt R2 1 0 0 R2 1 x 0 gt R2 1 3 0 The installation process will take approximately 1 ho
7. 1 mm Objective If the folds of the media are not exactly in the middle of the booklet you can make adjust ments to the saddle stitch fold placement to correct this error When tri fold in folded sheets are not folded as desired the fold position can be adjusted When the back flap of Z folded sheets does not have the correct size the fold position can be ad justed When tri fold out folded sheets are not folded as desired the fold position can be adjusted 120 Chapter 15 Appendix F Important printer adjustments Adjust half fold po Range 2 0 mm to 2 mm When half folded sheets are not sition Step 0 5 mm folded as desired the fold posi Default o mm tion can be adjusted Adjust double paral Range 2 0 mm to 5 mm When double parallel folded lel fold position Step 0 5 mm sheets are not folded as desired front flap Default 1 mm the fold position can be adjusted Adjust double paral Range o mm to 5 mm Range o mm to 5 mm Step lel fold position Step 0 5 mm o 5 mm Default o mm back Default o mm Important printer adjustments Print quality adjustments Setting Objective Coated productivi Range Productivity priori When printing on coated media ty priority ty Image quality the priority can be set to either Default Image quality productivity or image quality Scan quality adjustments Setting Objective Streak prevention ON O
8. 2 LED s indicating the network speed When data is transferred the appropriate LED will blink to indicate network activity No LED activity on upper Ethernet connector There is no connection to the customer network First checks to perform Check if cables are connected correctly in PRISMAsync and wall outlet Check if cable is not defect Check if normal and crossover Ethernet cables are not exchanged Check if the network is functioning No LED activity on lower Ethernet connector There is no connection between the copier and the PRISMAsync First checks to perform Check if cables are connected correctly in PRISMAsync and wall outlet Check if cable is not defect Check if normal and crossover Ethernet cables are not exchanged LED in power button In the power on off button on the front side of the PRISMAsync a LED is integrated If the PRISMAsync is switched on this LED is shining blue If the LED stays off check the following Does the PRISMAsync switch on If so there is probably an open connection in the LED wiring If the PRISMAsync cannot be switched on or off then there is either a problem with the wiring of the button or with the power supply LED s on AUX control board 1 On the AUX control board you can find some LED s These LED s indicate the presence of power on the board All LED s should be shining green If one of the LED s is off the board will not function Please first check
9. Chapter 11 Appendix B Parts overview Overview of the service parts No Part ETHERNET BOARD ROHS IPDS INDUSTRIAL CONTROLLER Base For the part numbers please check the parts catalog of the imageRUNNER ADV CgoooS series Chapter 11 Appendix B Parts overview 107 Overview of the service parts 108 Chapter 11 Appendix B Parts overview Chapter 12 Appendix C System overview System overview System overview Illustration Fig System overview 110 Chapter 12 Appendix C System overview Chapter 13 Appendix D How to make a datadump file How to make a datadump file How to make a datadump file Question Answer 1 2 How to make a datadump file A datadump contains all kinds of system information about counters versions and errors This information is very useful for analysis of the system behaviour This datadump is generated from the Settings Editor To do so take the following steps Open the Setting Editor by entering the name of your system in the address bar of your internet browser e g Internet Explorer In the example the system name is ipc6010s sns AY ittp Hipc6010s sns hoe Fig Enter DNS name The following window is opened Media Color Preferences Worktlow Transaction printing Configuration Fig Select Datadump Select the following steps m Select Support m Select Troubleshooting m Select Create a new dat
10. DDR3 module in memory slot Gently push the DDR3 module in an upright position until the clips of the slot close to hold the DDR3 module in place when the DDR3 module touches the bottom of the slot Repeat this for the other DDR3 module Fig Inserting DDR3 module Re install middle bracket and side cover Chapter 7 Replacing internal components 61 Replacing Hard Disk Drives Replacing Hard Disk Drives Note When servicing components of the PRISMAsync always wear a grounded strap around your wrist to avoid electrostatic discharge that will harm your equipment The PRISMAsync is equipped with 3 x 250GB 3 5 SATA II HDD 7200rpm One of the drives is used for the System software The other 2 drives are for data Please check the table below for connections and purpose HDD position Connector Purpose o top SATA J18 System disk Vill SATA 2 bottom Note m After replacement of HDDo or HDD1 and HDD2 you will have to re install the system software All settings will be lost m The 2 data drives are Raido configured This means that if 1 disk has crashes all the data will be lost m It is advised to always exchange all disks if 1 disk crashed Action Remove side cover Follow the instructions as described in Accessing internal components on page 54 Unplug the connectors Unplug the power and the SATA connectors on the HDD Remove the 2 screws on the front side Slide th
11. Media gt Letter 28 lb Colour gt Colour defaults gt Device CMYK input profile gt US Web Coated SWOP Colour gt Colour presets gt Photographic content gt Device CMYK input profile gt US Web Coated SWOP On the Operator panel m Change the language on the Operator panel to English US On the application PC Change in the Control panel the regional setting to English US In the UPD Printer driver m Printing Preferences gt paper letter 28 Entering media weights When using Imperial as measurement system then all media weights have to be entered according to the following table Bond Offset Cover a Index Points Caliper l s Metne Ledger Text grams sq meter ES Livio area IA 44 110 61 47 120 65 53 135 74 54 137 75 58 146 80 65 165 67 170 93 72 183 100 76 192 105 82 208 114 87 220 120 Fig Table media weights Chapter 8 System software 83 Configure the machine for the USA Media weights up to 161 78 grams square meter must be entered in Bond and media with a higher media weight must be entered as index 84 Chapter 8 System software Handling of 11504 MRE Handling of 11504 MRE The 11504 error indicates a software error in the PRISMAsync from which it can not restore On the display a yellow triangle is displayed asking you to press the panel to restart the PRISMAsync In most of the cases rebooting the system will solve the problem however it might happen that th
12. NR 90 Chapter 9 Troubleshooting Comprehensive system inspection Comprehensive system inspection If none of the previous checks did help you might have to do a component by component inspection A comprehensive inspection allows you to verify that each hardware component is properly installed and configured and helps you avoid replacing expensive components unnecessarily Component Actions External connec tors See Checking external connections on page 89 Cables cable connectors and mating connectors appear undamaged Internal compo nents All replaceable parts are Present Properly aligned Installed securely Installed on the appropriate site The correct part for the system Appear undamaged Chassis and contents have not been tampered with Chassis does not contain any foreign objects Motherboard Motherboard including components and traces appear undamaged and no foreign objects are evident CPU is present well seated and appears undamaged CPU cooling assembly is well aligned and firmly attached Each fan including fan cable is well positioned not upside down installed in the correct connector CPU_FAN1 and appears undamaged Boards required on the motherboard are present well seated and in the correct slots Battery is installed DDR3 modules Each DIMM is well seated Each DIMM is of the same brand and type Each DIMM is seated in the
13. Re install middle bracket and side cover Take care that the fixing on the middle bracket is in position It should fit exactly on the Ethernet board Chapter 7 Replacing internal components Replacing Base controller Replacing Base controller Note When servicing components of the PRISMAsync always wear a grounded strap around your wrist to avoid electrostatic discharge that will harm your equipment If it is clear that an error can only be solved by replacing the motherboard a new base controller can be ordered as a service part This controller has all the hardware in it without the extra boards that are added to make it a PRISMAsync controller In the field 2 different hardware versions of the PRISMAsync exist These are the Version 2 and Version 3 controllers The latter are delivered from the start of 2013 and come with R2 1 software R2 x software can be installed on both controller versions There are 2 ways to determine which version you are working on 1 Version 2 controllers have a DVD drive Version 3 does not 2 On the sticker on the Version 3 controller an Oc part number is mentioned If the new controller V3 is a replacement for a Version 2 controller the following rules apply 1 The AUX Control board of the Version 2 controller is not compatible with the Version 3 controller In this case a new AUX control board must be ordered 2 The Version 3 controller is not compatible with R1 x PRISMAsy
14. Select the correct User and enter the password Then click on Login imagePRESS C7010VPS series NOS UA Key operator y Password eeel Fig Login as Key Operator 4 In the next dialog possibly a few filenames might be visible which were created in the past To create a new file please click on Create a new trace file After a short while the new file is added at the top of the list In the example you find tracelogs that are generated due to the occurrence of an error and normal logs If an error does occur the errorcode will be present in the name of the tracelog e g 11504 Click the Create a new trace file button to create a new trace file Click on the desired link below the button to download and save the trace file 9C6010s sns_11504_20110414_151925 zip ipc6010s sns_11504_20110414_090447 zip ipc6010s sns_20110411_131326 zip ipc6010s sns_20110411_125350 zip X al gt Ok Fig Create a Tracelog 5 Next click on the tracelog file that you want to download Click the Create a new trace file button to create a new trace file Click on the desired link below the button to download and save the trace file Create a new trace file ipc6010s sns_20110419_134257 zip ipg6010s sns_11504_20110414_151925 zip 6010s sns_11504_20110414_090447 zip ipc6010s sns_20110411_131326 zip 4 Fig Select Tracelog Filename 6 In the next window choose Save and enter a filename
15. and will ask to confirm the location and filename After confirmation the settings are copied to the PRISMAsync When all the settings are copied the PRIS MAsync will automatically reboot When ready please remove the USB stick If you were not able to make a backup of the settings before installation please use the last backup file you have created 8 If necessary install patches Chapter 8 System software Re Installation of the system software 10 It is possible that there are patches belonging to the new installed system software Install these patches now See next chapter Set the desired counters in Service Mode Please set the counters needed in Service Mode Check the Set the service and billing counters Document how to do this Make a new backup of settings Note The USB stick you used to install the software on the PRISMAsync can be used again To do this open the USB stick in your explorer You will find a file called ReUseKey bat Double click the file to execute it When ready the USB stick can be used to perform a new installation The name of the USB stick is called OCEINSTALL Chapter 8 System software 79 Installing patches Installing patches 80 Sometimes a patch for the system software of the PRISMAsync will be released This patch will resolve 1 or more problems but does not require a complete re installation of the software The patch is released in an EXE format Do n
16. the Operator panel Copy the license file to a USB stick Insert the USB stick into a USB port on the PRISMAsync You can use any port but for convenience it is best to use the port on the operator panel In the System section of the Setup tab choose Local key operator settings In the next window choose Software licenses gt upload license The System will ask you for the location of the USB stick and the filename Choose the correct file and touch Start When the file is uploaded restart the PRISMAsync Make a backup of the settings 2 In the Settings Editor Locate the license file on your PC On your PC open the Settings Editor See The Settings Editor on page 44 Browse to Support gt Software Click Upload license file You will need the Key Operator or System Administrator password Browse to the License file on your PC Start the upload of the license file When the file is uploaded restart the PRISMAsync and the copier Make a backup of the settings Chapter 8 System software 81 Installing the printer driver Installing the printer driver After a release of new PRISMAsync software most of the time a new printer driver is re leased This driver can be obtained in 2 ways 1 Via the support section on the Oc website Download the driver from the website and install it according to the standard installation instruction of printer drivers of your Operating
17. 5 The Settings Editor diia 43 The Settings Eqitor cee ceeeeccceeeeeeeeeeceeeeeeeeaeeeeeeeeeeaeeseeeeeesaaeeeeeeeseeseeees 44 Chapter 6 Service PFOCCOUMOS ieee cicccccsisestiieiccdededeedeseeesaceueacvedeteadectenuscncaceduevvessuededecdasbanded 47 Service Procedures sesescrccecescctenss cencecseecsecuaetenensbetdcneneescezeceenentnssbireeesue die 48 Overview Service PrOoC Cure ceeeecccceeeeeeeeeeceeeeeeeeeaeaeeeeeeeeeneeaeeeeeeeeas 51 Chapter 7 Replacing internal COMPONENLMS ccccccesceeeceeeeeeeeneeeeesssessssseaaaaeeaaneeeeaeees 53 Accessing internal COMPONEDMS esceeceeeeeeeeeeeeeeeeeeeeaeeeeeeeseneaeeeeeees 54 Replacing GPU DO ard oesecccccceccccets eeesseseccesntaeectiteees caeaeccecessesnsgeetueenteencceed 56 Replacing DDI boardin sninen aerar anena aaa 58 Contents Replacing AUX control bOard ccccccnnonocccnnnnnnnnanncnnnnnnnnnnnnnnnnnnnnnonnnnnnnnnnnnns 59 Replacing DDR3 MOdul8S cooococcccccnnnncnocccononononancnnononnnnnnnn conc nana nc nnnnnnnnnnns 60 Replacing Hard Disk DriVES oooocccccccnnonocccccccncnnanccnnnnnnnnnnncnnnnnnnnnnn cnn nnnnnnnnd 62 Replacing Ethernet board oooonnccccccnncnccocccononnnanancnnnnnnnnnnnnc nono nnnnnnnnnnnnnnnnnnns 64 Replacing Base controller ooooooccccccnonanonccccnnonnnnancnnnnnnnnnnnnc aaiae 65 Chapter 8 System SOM WA E iii Aida 71 SYSTEM SO WAre ssnin RE a a EE nn nn rn nn EAEG 72 Preparation of the USB StiCk ccccccccccoconoconocannnan
18. 5734 NVIDIA GTS450 PCI E X16 GRAPHIC BOARD 1060120115 HDD 3 5 SATA II 250GB 7200RPM 1060120116 MEMORY MOD ULE 2GB DDR3 Chapter 6 Service procedures 49 Service procedures VHE CTRL VHE CTRL MB950 MB950 V2 1060120121 POWER SUPPLY V V V 6ooW 1060120124 SYSTEM FAN V V V 120MM 1060043936 ETHERNET V V V BOARD ROHS 1060127337 USER INTERFACE V V V PANEL TYPE 4 1070003522 USER INTERFACE V PANEL TYPE 4 SY 50 Chapter 6 Service procedures Overview Service procedures Introduction Overview Service procedures The followingis chapters describe the servicing of the following components Boards cables DIMMs Fan Power supply Hard disk drive Fig Hardware component overview z gt Y 5 E 7 Data connections copier 19 9 UI panel 20 eal CPU cooler CMD connection copier Graphics board GPU DDI Interface board AUX control board Attention light connection DVD writer Hard Disk Drives 250GB DIMMS System fan Chapter 6 Service procedures 51 Overview Service procedures 11 Motherboard 22 Network card IPDS 52 Chapter 6 Service procedures Chapter 7 Replacing internal compo nents Accessing internal components Accessing internal components 54 This section describes how to open the PRISMAsync controller to gain access to the in ternal components Shutdown the System If the Syst
19. FF Default ON You can set whether or not to detect and prevent streaks when scanning documents When On is selected extremely thin lines may be detected as streaks Chapter 15 Appendix F Important printer adjustments 121
20. ISMAsync The PRISMAsync will boot from the stick A tune is played to indicate that the instal lation process will start After a normal boot the PRISMAsync will reboot again and the process will start Status messages are displayed on the Operator panel The PRIS MAsync will reboot a few times during installation Do not switch off the controller during the installation process At the end of the process the PRISMAsync will switch off This will take approx 45 minutes If the installation does not start switch the PRISMAsync off and on again Switch on the PRISMAsync and the copier The new system software is installed The controller might have to reboot twice after the installation Once for upgrading the firmware of the DDI board in case there is a newer DDI firmware package available The second is due to Plug amp Play and will occur right after the Controller and engine make a connection for the first time Finally it will reboot again to complete the installation Remove the USB stick Restore the system settings and licenses To restore the settings and licenses do the following m Insert the USB stick you used to backup the settings into the left side of the Operator panel In the System section of the Maintenance tab on the Operator panel touch Go to service mode See also Service mode in Maintenance and Service Mode on page 32 In the first screen touch the Restore button The system will detect the USB stick
21. If the HDDo drive has been replaced it is necessary to re install the software Chapter 8 System software Preparation of the USB stick Preparation of the USB stick For installation of the PRISMAsync software you need a pre programmed USB stick This chapter describes how to prepare the stick You will need the following A GB USB stick available via the normal service channel m An image ora DVD of the PRISMAsync software available via ftp site or your service channel m An USB creation tool called Create USB Ifyou don t have this tool installed obtain it from your Service support organization m APC or laptop Take the following steps to create the bootable USB stick Action If you have the software on a DVD insert the DVD into your PC 2 Insert the USB stick into the USB port on your PC Chapter 8 System software 73 Preparation of the USB stick Action Start the CreateUSB tool The following screen will pop up Create USB Language Installation media CD DYD or ISO lo lt PRISMASYNC gt y Browse Installation of GPL media CD DYD or ISO z Browse Jes lt USB_NAME gt y Product PR C O10WPS series Version 2 1 0 0 Start Version 2 5 0 0 Copyright 2010 2012 Oc USB drive to use 25 Fig Create USB Tool The USB is detected automatically If not please select the correct port Make the settings as described in the image above
22. In both cases only the PRISMAsync will be restarted Chapter 4 Using the PRISMAsync 39 Starting shutting down and restarting How to restart via the Settings Editor 1 Ona PC open the Settings Editor Go to Support gt Troubleshooting Select Restart the system How to restart via the operator panel Touch System gt Setup gt Shut down system The operator panel displays the message Are you sure you want to shut down Touch Restart Restarting the copier only 40 If the copier is switched off with the power switch an errorcode 11506 Connection lost will arise As a result the PRISMAsync has to be restarted too which will take a long time When you are servicing the copier this is a very time consuming situation That is why starting from R2 1 a solution is implemented to overcome this situation In the following part 2 situations are described how to restart the copier only Restart copier in Service Mode m 1 In Service Mode switch off the copier The following screen will be displayed VERSION ENVRNT Fig Error 11506 in Service Screen In the bar the error code 11506 is shown and the message to Press the moonbutton to continue m 2 Press the moon button After this the error will be reset If you do not press this button and you will switch to normal user mode the error screen will be displayed m 3 Of course the Service screen will not function no
23. Service manual PRISMAsync R2 1 3 for imageRUNNER ADVANCE C9075S PRO C9070S PRO C9065S PRO C9060S PRO Contents Contents Chapter 1 PROT ACG iii aaa a EE N aa aE KEE 5 PROTO GC O PA 6 Chapter 2 INTTOUCTION ccoo 9 INTO UCI Niricaci airada 10 Features osean lcd 11 Chapter 3 Installation comia oa 13 PASS WOTA Sioun nunnade enaa aaa orbita cas ell 14 Installation sequent sseni auanei oinarriak aana ana aaia 15 Verify site conditiON S inon annae aiaa ennaa cda 16 Unpacking the PRISMASYNCo occccccnnononccnnnnnnnnonncnnnnnnnannncnnnnnnannnnn nn nnnannnnnn 17 Assembling of the Operator paNBl ccoononoccccnncconanaccnnnnnnnnnnncnnnnnnnancncnnnnnns 18 Connecting the PRISMASyDCooooonnccccnnnnnononccnnnnnnnnancnnnnnnnnnonnnnnnnnnnnnnnnnnnnnnns 19 Completing installation and starting UP ccconncnccccnninoncnncnnnnnnnnnnncnnnnnnnnnnna 22 Chapter 4 Using the PRISMAS YING a ii c ccaciceiteccccccstscsoncecsssaseectceceansassardsneeeedsecteeaesansaascetons 25 The Operator Panel ceeeccccceeeeeeencceeeeeeeseaeeceeeeeeeaeeaeeeeeeeaaeeeeeeeeeeneeees 26 System SGING Sicr e a aida aia 29 Maintenance and Service MOdeC cccccsesceeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeneeees 32 COIOUL adjustments ccccsesecsnseceeceeeeeceeeeeceeesseeesseceeeeneauseeeseeeeeeeeeeees 36 Media managemen tsiisus aaan anata rianan ieee 38 Starting shutting down and restarting ccccceessceceeeeeeeeeeeeeeeeeeeeaee 39 Chapter
24. System 2 Download it via the Settings Editor It is possible to obtain the printer driver via the Settings Editor Open a web browser and browse to your system Go to the tab Support gt Software Here you will find an item to download the printer driver You will need the Key operator PIN 13524 for this After entering the PIN a window will pop up asking you to select the appropriate driver Click on the needed item The driver will be downloaded to your system Now you can install it according to the standard installation instruction of printer drivers of your Operating System 82 Chapter 8 System software Configure the machine for the USA Configure the machine for the USA After installing the controller software the system is ready for use in ROW To make the installation ready for use in the US the following additional steps need to be performed In the Settings editor Preferences gt System settings gt Regional settings gt USA Preferences gt System settings gt System of measurement gt Imperial Preferences gt Print job defaults gt Separator sheet gt Letter 28 lb Preferences gt Print job defaults gt Front Cover gt Letter 28 lb Preferences gt Print job defaults gt Back Cover gt Letter 28 lb Preferences gt Print job defaults gt Banner gt Letter 28 lb Preferences gt Print job defaults gt Calibration media gt Tabloid 28 lb Preferences gt PostScript gt
25. ables needed for the connections come with the copier Open the backside of the monitor Connect the DVI cable to the backside of the Operator panel Connect the other side to the left DVI port on the backside of the PRISMAsync Connect the 15 pins D sub connector to the connector on the backside of the PRISMAsync Connect the other side to the backside of the operator panel Connect a USB cable to the backside of the operator panel Connect the other side to the backside of the PRISMAsync Close the backside of the operator panel Chapter 3 Installation 19 Connecting the PRISMAsync Connect to the copier Step Action Connect one side of the Ethernet crossover cable to the lower RJ45 connector on the backside of the PRISMAsync Command Status Connect the other side to the RJ45 connector on the backside of the copier Locate the two copier interface cables and identify the keyed and un keyed connector ends on each cable Each cable has one keyed connector and one un keyed connector l Ly Unkeyed Keyed Fig Copier interface cable connections Connect the cables to the interface ports on the copier Connect the other ends to their corresponding ports on the PRIS MAsync Each cable connector is designed to fit only one way when properly oriented Ifa cable connector does not fit into an interface port change the orientation of the cable Do not force a connection that is mis keyed Doing so may perman
26. adump file 199 112 Chapter 13 Appendix D How to make a datadump file How to make a datadump file 3 To create the file you have to be logged in as Key operator or System administrator Select the correct User and enter the password 13524 for Key operator or 71617000 199 for System administrator Then click on Login imagePRESS C7010VPS series y WEE Key operator y lt a Fig Login as Key Operator 4 In the next window select Create a new datadump file The name of the new file appears in the window It is possible that a name was already present but to be sure that you will get the most recent version it is recommended to execute this step Click the Create a new datadump file button to create a new datadump file Click the link below the button to download and save the file Create a new datadump file PRESS_C7010VPS_701000005_2011419_dd zip Fig Create a Datadump 5 The next step is to select the filename Click the Create a new datadump file button to create a new datadump file Click the link below the button to download and save the file L Create a new datadump file IMAGEBRESS_C7010VPS_701000005_2011419_ddzip Fig Select Datadump Filename 6 In the next window choose Save and enter a filename and confirm your choice Chapter 13 Appendix D How to make a datadump file 113 How to make a datadump file
27. advised to calibrate the printer configuration regularly The calibration procedure consists of 3 steps Always perform these steps in the given order m Shading correction The Shading correction procedure corrects slight density unevenness that occurs in the halftone density area of the printed image The Shading correction assures consistent colour planes over the whole print Auto gradation adjustment The Auto gradation adjustment procedure is a precise calibration of the gradation density and colour settings of the printer A test print is used to scan and to correct the irregularities automatically In this part you can choose between 1 Full adjustment This option does the auto gradation adjustment by printing sheets and measuring them either automatically or vi the glass platen 2 Quick adjustment The measurement is done without printing any paper but is considered to be less ac curate than the Full adjustment We advise not to use this adjustment Media family calibration The Media family is a group of media that uses the same output profile The controller provides by default the media families coated and uncoated An expert can create a new media family for a specific group of media A media family refers to 1 colour profile per halftone Normal Fine and Error diffusion The controller has to be calibrated for each media family and halftone The shading correction and media family calibration are executed by usin
28. ake changes in this section 1 About m Serial number read only m Version of printer software read only 2 Software licenses m Upload license When you have a new license to activate a new feature on the printer you can upload the license file through this section After uploading the license file the feature becomes active 3 Logging m Save the datadump file When an error occurs you can create a datadump file The datadump file is a zip file that contains detailed technical information about the System m Save the trace file The System can also store trace log files in zip files These contain an even more detailed and technical description of occurrences in the System 30 Chapter 4 Using the PRISMAsync System Settings m Print the configuration report The configuration report contains information about the configuration of your printing System for example information about the System configuration controller configuration or network settings Connectivity The Connectivity section contains the main settings to integrate the printer into a net work After you adapted the network settings you can test the connection from here m MAC address read only m Host name m Link speed and connection type a Primary DNS suffix DNS suffix follows domain m Test the TCP IP connection DHCP enabled m TCP IP address m Subn
29. ance button you will enter a mode in which you can perform some adjustments to the system All the adjustments are guided by a wizard to make your job easier A password is required to enter the maintenance mode Default 12345 Chapter 4 Using the PRISMAsync Maintenance and Service Mode 1 Adjust paper tray plates Assists the operator with the adjustment of the paper tray plates 2 Auto colour mismatch correction You can automatically correct colour mismatching that occurs in the output The Auto colour mismatch correction aligns the position of the four different colours 3 Clean the clean roller main unit If dirt or stripes appear on printed output clean the roller inside of the main unit The proce dure takes approximately one minute to finish 4 Clean the corona wires If stripes appear on printed output or random parts of the printed image are missing clean the corona assembly wires inside the main unit The procedure takes approximately 3 5 seconds to finish 5 Clean the drum Used for cleaning the drum See Service manual engine 6 Clean the rollers of the ADF If your originals have black stripes or appear dirty after transporting them through the feeder clean the rollers of the feeder The procedure takes approximately 20 seconds to finish 7 Clean the scanner sensors Procedure for cleaning the sensors of the scanner reader Service mode When you touch the Go to the service mode button th
30. and confirm your choice 7 Repeat this procedure ifyou want to download more files It is possible that more files are present with an errorcode in it If you think these are interesting for analysis of the problem then download these too Chapter 14 Appendix E How to make a tracelog 117 How to make a tracelog Finally close the window in the Settings Editor by clicking OK Click the Create a new trace file button to create a new trace file Click on the desired link below the button to download and save the trace file Create a new trace file ipc6010s sns_20110419_134257 zip ipc6010s sns_11504_20110414_151925 zip ipc6010s sns_11504_20110414_090447 zip ipc6010s sns_20110411_131326 zip Fig Select OK 118 Chapter 14 Appendix E How to make a tracelog Chapter 15 Appendix F Important printer adjustments Important printer adjustments Important printer adjustments Introduction In the table below some important printer adjustments that are available in the Settings Editor are described Finisher adjustments Item Saddle stitch fold placement adjust ment Adjust tri fold in position Adjust Z fold posi tion Adjust tri fold out fold position Setting Range 2 0 mm to 2 0 mm Step 0 25 mm Default o mm Range 7 0 mm to 5 0 mm Step 0 5 mm Default 1 mm Range 2 0 mm to 1 5 mm Step 0 5 mm Default o mm Range 7 0 mm to 5 mm Step 0 5 mm Default
31. annnnnnnnnnnnnnnnnnnnnonnnns 73 Re Installation of the system SO Wal oooononoccccnncnnccoccnnnnnnannnncnnnnnnnnnnonons IT Installing p tehe Suisiana lt 80 Installing a license ri 81 Installing the printer driVeT oooocccccnnnnononcccncnnnnnnnncnnnnnnnnnnnnc roca nnnn nc nnnnnnnnnnns 82 Configure the machine for the USA ooooncccccccnnccacccncnnnnnnanccnnnnnnnnononnnnnnnnns 83 Handling of 11504 MRE ooocccnncccccnononononcnononnnnnnnnnnonnnnnnnnnnnonnnnnnnnnn nn nn nnnnnnns 85 Chapter 9 Troubleshoo0tiNa iia cede teeeseaescaudees sags acectnteseedaaaqceresstetegadevees 87 TROUBDIESMOOIAG sesesten wees lettetsedbavesetitevedieeseadeledies este delivesysesececlereeedsenenierdel 88 Checking external CONNectiONS oococciccnnoccccccnonnnnnccnnnnnnnnnnnc nono nnnnnnncnnnnnnnas 89 Checking internal COMpONeNES ococccccncnnococcconnnnnnnncnnnnnnnnnnncnnnnnnnnnnncnnnnnnnas 90 Comprehensive system iNSpectiON ooomooccccnnnnnnnocccnnnnnnnnannnnnnnnnnnonnnnnnannnns 91 Diagnose LED Suar aro ae RAEE 93 Error messages and CONdItiONS cooooniocccccnnnnnnnnccncnnnnnnnnncnnnnnnnncnnnnnnnnnnns 96 Chapter 10 Appendix A SpecificatiONS ooonccncnonocococcconoconnncnnnncnnnannnarnnnnnnnnnnrnnnnnnnnnnnnn 101 Hardware features iciece ecectsccceseesteaeesestce tenses sevecsetanen eueurdy aiaiai 102 CONNEBCtIV Yoani an icdnansa aaa ie a a Ea aa 103 Chapter 11 Appendix B Parts OVerVieWo nonco ncoccccnnccccccoonoconncannncnannnannn an nnr nn cnn nnr nn nrnnn
32. at is required soon for example 10 minutes in advance The warning is displayed in the dashboard and indicated through the operator attention light Job name truncation Define the way the System shortens the job name when the job name is too long to display fully m Operator panel settings Adjust the brightness and contrast of the screen of the operator panel m Shut down system Chapter 4 Using the PRISMAsync 29 System Settings Shut down the printer and the controller in a controlled way The advanced section displays the following button Local key operator settings Get direct access to a number of important key operator settings in the Settings Editor on the PRISMAsync controller Local access to settings of the Settings Editor The Settings Editor application on the PRISMAsync controller is a web based application that allows key operators and System administrators to adapt the System completely to the situation in an organisation and production environment The Settings Editor allows key operators and System administrators to manage settings with regard to network configuration system preferences job preferences and media for example For convenience reasons a subset of frequently used settings is accessible through the operator panel These settings are grouped in logical groups Note m You need the key operator PIN 13524 or the System Administrator PIN 71617000 to m
33. ck the PRISMAsync Action Open the box and carefully lift the PRISMAsync out of the box Save the original box and packing material in case the PRISMAsync needs to be transported at a later date Check the contents of the box Power cable Crossover cable Screws 16 Dr USB key Safety Documentation notices Fig PRISMAsync shipping contents Give the Safety Notice and User Documentation notice to the customer Let the customer know where he can find the documentation in order to take full advantage of the PRISMAsync Chapter 3 Installation 17 Assembling of the Operator panel Assembling of the Operator panel Before connecting the PRISMAsync to the engine it is necessary to assemble the Operator panel For the assembly instructions refer to Assembly of the Operator panel in the Service manual of the copier 18 Chapter 3 Installation Connecting the PRISMAsync Connecting the PRISMAsync You are now ready to make the following connections m Operator console Copier interface connections Operator Attention Light Network cable connection Power cable connection Please follow standard ESD precautions when handling components Not used USB ports Network USB ports A i Cmd connection copier Not used UI panel DVI Not used Data connection copier UI panel Attention light Fig PRISMAsync connections Connect the operator console The c
34. correct port Pairs DIMM1 DIMM3 and DIMM2 DIMM4 Chapter 9 Troubleshooting 91 Comprehensive system inspection Component Actions PCI boards m Each board required is Present Installed in the correct slot Well seated Appears undamaged m Required cables if applicable are Present Firmly connected in the correct connectors Appear undamaged Power supply m The power supply required is Present Correctly installed Appears undamaged m Cable connectors are Firmly connected Appear undamaged Installed in the correct devices HDD s a The HDDs required are Present Correctly installed Appear undamaged a HDD data cables are Present Firmly connected in correct motherboard connectors HDD o upper drive in bracket to J18 HDD 1 middle drive in bracket to J24 HDD 2 lower drive in bracket to J16 Appear undamaged System fan m The system fan is Present Correctly installed Appears undamaged m System fan cables are Present Firmly connected in correct motherboard connector SYS_FAN1 Appears undamaged 92 Chapter 9 Troubleshooting Diagnose LED s Diagnose LED s There are some LED s present on the outside and the inside of the PRISMAsync These LED s might lead you to the cause of a problem Always check these LED s first to get some first impression Network Status LED s Next to each Ethernet connector there are
35. e 11504 is persistent and occurs again after reboot In this case the following actions can be taken m For analysis by R amp D you can insert a USB key in the PRISMAsync and press the tray button on the right side of the panel when the error is active Yellow triangle on the screen m During rebooting During rebooting the stop button and the tray button on the right side of the operator panel will start flashing simultaneously When this happens press both buttons for a few seconds All the jobs in the queue will be removed so if a job in the scheduled queue causes the 11504 it is removed and the system will reboot correct m After a Third consecutive occurrence of the error during startup the Hansiplast pro cedure will start Hansiplast procedure Hansiplast is the name of a procedure that is started after 3 consecutive 11504 crashes of the PRISMAsync during startup because e g the software has become corrupt An image of the software is present on the PRISMAsync and during the Hansiplast pro cedure this image is restored This restore is equivalent to a new installation of the software hence all jobs will be lost The display will show that Windows is installing The total procedure will take approxi mately 1 hour to complete Notes 1 Do not switch off the PRISMAsync during this procedure because then you have to manually re install the software 2 After completion the settings will be restored just like when you do a manual
36. e HDD outward Insert the new HDD until it clicks into position Fix the HDD with the 2 screws Plug the connectors Plug the power and the SATA connector on the HDD Re install middle bracket and side cover 62 Chapter 7 Replacing internal components Replacing Hard Disk Drives Action Re install the system software See Re Installation of the system software on page 77 Chapter 7 Replacing internal components 63 Replacing Ethernet board Replacing Ethernet board 64 Note When servicing components of the PRISMAsync always wear a grounded strap around your wrist to avoid electrostatic discharge that will harm your equipment The extra Ethernet board Intel PRO 1000 GT Desktop Adapter is needed when IPDS functionality is enabled Extra license The board is needed for the Codishell tool to analyze IPDS problems It can also be used to connect the laptop to the PRISMAsync 1 Remove side cover and middle bracket Follow the instructions as described in Accessing internal components on page 54 2 Unpack the new board 3 Remove the fifth PCI metal bracket starting from the CPU Use a Philips screwdriver to remove the bracket 4 Place the board in the PCI connector Firmly press the board in the PCI connector PE Fig Location of extra network card 5 Fix the Ethernet board Fix the board with a single screw on the PCI bracket side with a Philips screwdriver 6
37. e Service Diagnose System SDS is entered The system will ask for the SDS PIN Enter the PIN 675756 The following screen is displayed Chapter 4 Using the PRISMAsync 33 Maintenance and Service Mode E G y ein ks Shading Correction Restore POC History ea Pesa lam Customer Specific Modifications tj Fig SDS entry screen 1 Engine Service Enter the SDS mode All service functionality is available 2 Service Copy Mode This button is used to temporarily switch back to Normal mode Printing and scanning is possible in this mode You can re enter SDS without the need of the PIN 3 Leave Service Mode Leave the Service mode and return to the Normal User Mode 4 Backup Make a backup of the PRISMAsync settings Insert a USB stick into the USB port on the operator panel The system will point to this stick After accepting the pathname the settings are written to this USB stick The filename will contain the time of the backup Always perform the backup before servicing the PRISMAsync 5 Restore Restore the settings that were written on the USB stick during a backup procedure Insert the USB stick into the USB port on the operator panel The system will ask for a filename After selecting the correct file the settings are restored to the PRISMAsync When restoring is ready the PRISMAsync will reboot automatically 6 Shading Correction Reset Reset the values as measured during a shading correction calibration to o
38. e Settings Editor 44 Before using the Settings Editor make sure that you have the following information m The IP address or hostname of the controller m The Service or Key Operator password 675756 resp 13524 There are 2 ways to get access to the Settings Editor m Viaa remote PC connected to the client network m Viaa laptop directly connected to the PRISMAsync controller Access via client network To get access to the Settings Editor do the following m Be sure the PC and the PRISMAsync are connected to the client network On the PC open an Internet browser eg Microsoft Explorer m In the address bar enter the IP address or the Hostname of the PRISMAsync As a result the Settings Editor will open It is now possible to make changes in the above listed areas Chapter 5 The Settings Editor The Settings Editor 1 li Access via direct connection to PRISMAsync Sometimes you can not access the Settings Editor via the client network In this case it is better to connect a PC laptop directly to the PRISMAsync controller Follow these steps Disconnect the cross over Ethernet cable from the copier and connect it to the Ethernet port on your laptop Set the IP address of your laptop to 134 188 254 101 Set the Subnet mask of your laptop to 255 255 255 0 On the laptop open an Internet browser eg Microsoft Explorer In the address bar enter http 134 188 254 11 The Settings Editor will open in your Internet br
39. e of the paper trays USB port Used for m Connect spectrophotometer for calibration m USB stick for software installation m USB stick for backup Restore m USB stick to scan to and or print from m USB stick for tracelog during 11504 error Schedule button Access the Schedule view to manage the jobs in the schedule Jobs button Access all functions to print copy and scan documents m Manage or change the settings of jobs in the lists of Waiting jobs Scheduled jobs and Printed jobs Carry out copy jobs and scan jobs Paper tray button Get direct access to the tray section on the operator panel to do the following m Check the content of all paper trays m Load a new media type into a paper tray Change the media type which is available in one of the paper trays System button Access the System section to do the following for example Check the status of the toner staples and other supplies Read the counters Start maintenance Set up the preferred work flows Change a number of default system settings Adjust the brightness and contrast of the LCD panel Shut down the printer View the content of the Media catalogue or add temporary media to the Media cata logue Dashboard Chapter 4 Using the PRISMAsync 27 The operator panel The dashboard displays information about the system status such as m Information about the current printing process m Information about operator
40. ease wait until the panel displays a splash screen with the printer type For PRISMAsync S series only a Enter Service Mode by pressing the Go to the Service mode button on the lower left side of the Operator panel b Touch Engine Service c In Service mode go to COPIER gt OPTION gt INT FACE gt IMG CONT Check that this setting is 3 If not then set it to 3 d Leave Service Mode and restart the PRISMAsync Note the Host name which is located above the PRISMAsync logo on the display This name is automatically generated and can be changed See following steps Wake up the system by pressing the button on the panel with the Moon symbol on it Set the Ul language On the panel touch System gt Setup m Select the desired language Complete the installation of the copier The PRISMAsync server has to run for installing the copier since you need it for entering Service Mode of the copier Chapter 3 Installation Completing installation and starting up Step Action 9 Change the settings e g TCP IP Hostname of the system Contact the customer for the appropriate settings m You need the key operator PIN 13524 to make changes in the settings m On the panel touch System gt Setup gt Local key operator set tings Touch the button of the group that contains the setting you want to change e g Connectivity for network
41. em is in sleep mode then touch the On Off button to shutdown the System If the System is not in sleep mode then touch the System tab followed by the Setup tab In this screen touch the On Off button In the next screen touch Shut down The System will Shut down Note Do not switch off the power button of the copier It will switch off automatically Remove all cables from the back of the PRISMAsync controller 3 Remove the left side cover of the PRISMAsync controller To remove the side cover remove the 3 screws at the right side on the back of the PRIS MAsync controller Then shift the cover to the back to let it come off Open the cable ties attached to the middle bracket These ties are re usable and are meant for keeping the cable bundles in place and to avoid them from making contact with the fan Chapter 7 Replacing internal components Accessing internal components 5 Loosen the 2 spring screws to remove the middle bracket Rotate the bracket a little in couner clockwise direction to get it out of the PRISMAsync Be careful with the fixings that hold the PCB boards on their position Spring screw iti il 0505 it E so as ca Basa __ _ 4 4 7 Spring screw Fig Remove the bracket from the PRISMAsync Chapter 7 Replacing internal components 55 Replacing GPU board Replacing GPU board Note When servicing components of the PRISMAsync always wear a
42. ently damage the port or the cable Connect the Operator Attention Light Step Action 1 Connect the cable with the 9 pins D sub connector to the connector on the backside of the PRISMAsync 20 Chapter 3 Installation Connecting the PRISMAsync Step Action 2 Connect the other side of the cable to the connector attached to the Attention Light Connect to the network Action Connect one side of a straight through Ethernet cable to the upper RJ45 connector on the backside of the PRISMAsync This connector is labelled with a sticker with Network written on it Connect the other side of the Ethernet cable to the Ethernet wall outlet Connect the power Step Action 1 Connect recessed end of the power cable to the power connector on the back of the PRISMAsync Connect the other end of the power cable to a wall outlet Chapter 3 Installation 21 Completing installation and starting up Completing installation and starting up 22 To finish the installation of the PRISMAsync make sure to do the following Step 1 Action Open the front doors of the copier If they are closed an error will occur after switching on the copier Power on the copier Power on the PRISMAsync To power on the PRISMAsync switch the On Off switch on the backside to the On position Now press the On Off button on the front side of the PRISMAsync The PRISMAsync will start up This may take a while Pl
43. er 1 Preface Chapter 2 Introduction Introduction Introduction This Service manual describes the service aspects of imageRUNNER ADV CgoooS PRO series printers The PRISMAsync colour controller sets the tone for all colour print production on Canon imagePRESS C7010VPS series and Canon imageRUNNER ADV Cgo00S PRO series printers High processing power professional colour management ease of use and superb media handling all ensure consistent output at every stage The PRISMAsync colour controller uses the latest Adobe RIP and colour management technologies 10 Chapter 2 Introduction Features Features The PRISMAsync has a lot of features like Harmonized workflow for cutsheet production systems Both black amp white and colour Clear task split between prepress and print operation Job submission from a user s desktop via Oc Printer Family Driver or Oc PRISMAprepare software Media driven operation by using a detailed media catalogue High speed colour calibration allowing you to calibrate for all media and halftone screening in one go Basic or professional colour management depending on access rights of users Simple colour presets for inexperienced operators and users Automated workflows allowing users to define their own templates Last minute colour correction buttons to apply last minute correction to brightness and contrast when copying and printing Both 1200x1200 dpi and 600x600 dpi support Int
44. es and conditions 98 Error code Problem Action 11506 Lost logical command Check your Ethernet connection with engine cross over cable Reboot the system 11520 No Logical Command Check your Ethernet Connection with Print cross over cable Reboot Engine the system 11526 Lost Physical Command Check your Ethernet Connection with Print cross over cable Reboot Engine the system 11529 No Physical Connection Check connection be with On Off Controller tween operator panel and PRISMAsync 11530 Lost Physical Connection Check connection be with On Off Controller tween operator panel and PRISMAsync 11531 SRA error Reboot the PRISMAsync Problem with IPDS 11558 No VGA connection with Check connection be UI Panel tween operator panel and PRISMAsync Check GPU PCB 11559 No Lost Physical Connec Check connection be tion With UI Panel tween operator panel and PRISMAsync 11560 No Lost Logical Connec Check connection be tion with UI Panel tween operator panel and PRISMAsync 11561 System error at the printer Check the version of the module printer firmware Upgrade to the latest level 11563 No Logical Connection Reboot the system Check with On Off Controller connection between Oper ator panel and PRIS MAsync Chapter 9 Troubleshooting Error messages and conditions Error code Problem Action 11564 Lost Logical Connection Reboot the system Check with On O
45. et mask m Default gateway DNS 1 DNS2 WINS 1 a WINS 2 m IPv6 enabled a IPv6 DHCP enabled m IPv6 TCP IP address m IPv6G link local address m IPv6 prefix length m IPv6 gateway IPv6 DNS 1 a IPv6 DNS 2 m Test the TCP IP connection 5 System settings m Date and time m System of measurement a Time zone Chapter 4 Using the PRISMAsync 31 Maintenance and Service Mode Maintenance and Service Mode The maintenance section displays the following information Counters This section has two columns The first column displays the different billing counters that represent the total number of prints that have been made since the machine was installed The second column displays the same counters This column however can be reset to o You can for example reset the day counters at the beginning of a working day In Service Mode you can select which counters to display In total 8 counters are se lectable These counters can be printed from the Settings Editor Furthermore the maintenance section gives access to the following functions Start maintenance From the maintenance section you can start the maintenance procedures Go to the service mode In service mode you can diagnose the printer Q Schedule E Jobs Trays system EI Fig Service and maintenance Maintenance mode 32 When you push the mainten
46. ff Controller connection between Oper ator panel and PRIS MAsync 11571 Printer Interface board Check the DDI board in hardware failure the PRISMAsync and the interface board in the copier 11572 Scanner Interface board Check the interface board hardware failure of the scanner 11573 Printer Interface board Re install the software of software failure the PRISMAsync 11574 Scanner Interface board software failure 11575 Engine boot failure Check LED s and hard ware of engine This is not a PRISMAsync failure 2259990 Machine recoverable error Check the description that in copier comes with this code It describes where in the copier the error occurred 2259992 Machine recoverable error Check the description that in scanner comes with this code It describes where in the scanner the error oc curred 2279991 Operator recoverable error A normal error in the in copier copier like a paper jam It also comes with a descrip tion to determine where the error occurred 2279993 Operator recoverable error A normal error in the in scanner scanner like a paper jam It also comes with a de scription to determine where the error occurred Chapter 9 Troubleshooting 99 Error messages and conditions 100 Chapter 9 Troubleshooting Chapter 10 Appendix A Specifica tions Hardware features Hardware features Intel Core i7 860 2 8GHz 8MB cache CPU 2 x 2GB DDR3 1333MHz SDRAM non ECC Dual cha
47. g an I1 photo spectrometer The PRISMAsync supports both UV and non UV meters Edit CMYK curves With this option you can adjust the CMYK curves per media family and halftone 36 Chapter 4 Using the PRISMAsync Colour adjustments 1 The settings are applied for all new jobs 2 A key operator can make adjustments separately for C M Y and K Chapter 4 Using the PRISMAsync 37 Media management Media management The PRISMAsync uses a Media catalogue in which all the possible media that are used are defined Definition of these new paper types is done in the Settings Editor On the Operator Panel you can gain access to the catalogue via the System gt Media tab sobs Trays Bb system DP Schedule Fig Media management In this section you can also make the following adjustments m Registration m Curl correction These adjustments must be done per media 1 Select a specific media that you want to adjust Select the adjustment you want to perform A wizard will start guiding you to the steps to follow Repeat the procedure for each paper type you want to adjust yp Note Li The values calculated can be checked in the Settings Editor 38 Chapter 4 Using the PRISMAsync Starting shutting down and restarting Starting shutting down and restarting Turn on the system You are advised to turn on the system in the following order 1 T
48. grounded strap around your wrist to avoid electrostatic discharge that will harm your equipment Step Action 1 Remove side cover and middle bracket Follow the instructions as described in Accessing internal components on page 54 2 Unplug the power connector of the board 3 Remove the screw of the metal PCI bracket Use a small Philips screwdriver to remove the screw used to mount the bracket to the backside of the PRISMAsync 4 Firmly press the PCI E lock mechanism to unlock the board The lock mechanism is located at the bottom right side of the PCI E connector on the motherboard Pressing it down will lift the board out of the connector 5 Take the board out of the PRISMAsync 6 Place the new board in the PCI E connector Firmly press the board in the PCI E 1 connector the upper Check that the lock mechanism is closed 7 Fix the graphic board Fix the board with a single screw on the PCI bracket side with a Philips screwdriver 8 Plug the power connector to the board 56 Chapter 7 Replacing internal components Replacing GPU board Step 10 Action Re install middle bracket and side cover Take care that the fixing on the middle bracket is in position It should fit exactly on the GPU board Fig Fixing of the PCI board Re install software if needed GPU boards might change quite often over time Check if the replaced GPU board is the same as the new one If not it is p
49. hapter describes the installation sequence for the PRISMAsync controller Please stick to this sequence since it will make the job as easy as possible Installation problems are easier to avoid and diagnose See Figure which outlines the recommended installation procedure for connecting the PRISMAsync to the copier Because the PRISMAsync is connected to the customer s network coordinate your instal lation with the network administrator at the customer site so he can take care for the presence of a working network connection Note Please note that the PRISMAsync has to be connected for entering Service Mode Follow the steps below for installation Verify site conditions Unpack the PRISMAsync controller Assemble the Operator panel Connect the PRISMAsync to the copier Connect the PRISMAsync to the network Complete the installation Chapter 3 Installation 15 Verify site conditions Verify site conditions Introduction 16 Before installing the PRISMAsync check the site conditions Copier m Is the copier configured for use with the PRISMAsync For the proper settings see the documentation that comes with the copier m Is space available for the PRISMAsync behind the copier The PRISMAsync is placed behind the copier Be sure that there is enough room for servicing either the copier or the PRISMAsync You may need to move the copier away from the wall so that interface connectors are accessible
50. he controller 2 The copier Turn on the controller Use one of the following options to turn on the controller m Press the Sleep button at the right hand side of the operator panel if the system was shut down from the operator panel m Press the on off button of the controller The controller needs some time to start up In the beginning the screen will be black Please be patient until the flash screen appears Turn on the copier 1 Put the main power switch on top of the main unit in the T position 2 If required wait until the controller is ready 3 Press the Sleep button Moon at the right hand side of the operator panel Turn off the system Note Leave the power switch of the main unit in the T position When the PRISMAsync is off switch the power button of the main unit to the o position If you switch off the power of the copier the PRISMAsync will generate the error 11506 How to turn off the printer 1 Touch System gt Setup gt Shut down system The operator panel displays the message Are you sure you want to shut down 2 Touch Yes A message indicates when the shut down will begin The shut down can take a maximum of 60 minutes Note Using the Shut down now option can damage the printer Use the Shut down now option only to turn the printer off and on within 10 minutes Restarting the system You can restart the system via the Settings Editor or via the operator panel
51. ician has to be aware of the controller version that is concerned In the following list the compatibility issues are mentioned Controller version 3 is only compatible with Release 2 system software Controller version 2 is compatible with Release 2 system software This means that you can upgrade the version 2 PRISMAsync with Release 2 software Automatic loading of DDI firmware depending on XPe or W7 platform Old PBA AUX board from version 2 controller is not compatible with version 3 controller If you have to exchange the Base controller from a version 2 controller with a version 3 you also need a new PBA AUX control board If you have to exchange the Base controller from a version 2 controller with a version 3 you also need a small bundle called Harness 22W01 which need to be ordered separately Chapter 6 Service procedures Service procedures Anew PBA AUX control board can be used in a version 2 controller In the table below you can find an overview of the compatibility Description V1 V2 V3 VHE CTRL VHE CTRL VHE MB950 MB950 V2 CTRL aa Service y E R2 x Rix Rox ld s WinXP ua 1060118890 CABLE USB 2 0 CT2 4P HDR 10P 0 3M 1060069477 DATACABLE RJ45 RJ45 CRSVR SFTP 2 8M 1060130444 HARNESS 22Wo1 1060099125 PBA DDI IF BOARD 1060111070 PBAP AUX_CON TROL 1070006840 VHE CTRL MBg50 V3 INDUSTRIAL CONTROLLER 1060131773 MSI NssoGTX TI PCI E X16 GRAPHIC BOARD 106011
52. internal connectors to the board 10 Re install middle bracket and side cover Take care that the fixing on the middle bracket is in position It should fit exactly on the DDI board Chapter 7 Replacing internal components Replacing AUX control board Replacing AUX control board Note When servicing components of the PRISMAsync always wear a grounded strap around your wrist to avoid electrostatic discharge that will harm your equipment The AUX control board supplies power to the operator panel and controls the Operator Attention Light Step Action Remove side cover and middle bracket Follow the instructions as described in Accessing internal components on page 54 Accessing internal components Unplug the power connector and internal connectors of the board Remove the screw of the metal PCI bracket Use a small Philips screwdriver to remove the screw used to mount the bracket to the backside of the PRISMAsync Remove the PCI card from it s slot Hold the PCI card by the two top corners Pull it straight out of the socket Take the board out of the PRISMAsync 10 Unpack the new board Place the board in the PCI connector Firmly press the board in the PCI connector Use the PCI 4 port It is the lowest PCI connector on the Motherboard Fix the AUX control board Fix the board with a single screw on the PCI bracket side with a Philips screwdriver Plug the internal connecto
53. intervention that is required soon m Information about errors m Information about the status of the toner reservoir and staple cartridges 10 Status LED This LED describes the status of the system Green The machine is busy printing No operator attention required Orange The machine will stop soon e g because an output location is almost full or more paper is required m Red The machine has stopped e g because a required media type is not available or an error has occurred Operator attention is required 28 Chapter 4 Using the PRISMAsync System Settings System Settings In the System section of the Setup tab some important settings can be made regarding System Setup fa oP e Zz gt Receive 4 Print g5 Output Prit jobs to Scheduled Copy jobs to Scheduled Confirm start of job Checkfirstset Next tray after each job Jobs offset stacked jobs Jobs Worktlow profile Custom Language BA tno sn quo Local key operator settings amp Warning time 10 minutes Job name truncation 2000 SY Operator panel settings EA f Shut down system 9 Schedule Jobs Trays Be System Fig System settings screen Workflow profile Select a workflow profile or manually define the settings that match your needs Language Change language of the operator panel Warning time Define the moment when the System warns you about an action th
54. nc software After exchange you will have to install R2 x software 3 Ifthe old controller was running on R1 x software it is not advised to exchange the hard disks as the new controller needs at least R2 1 software 4 The bundle Harness 22W1 has to be ordered too and installed in the V3 controller i Note See also Hardware versions in Service procedures on page 48 Perform the following actions to exchange the controllers Action 1 Remove side cover and middle bracket Follow the instructions as described in Accessing internal components on page 54 Chapter 7 Replacing internal components 65 Replacing Base controller Remove extra boards Remove the following boards Action DDI board See Replacing DDI board on page 58 AUX Control board See Replacing AUX control board on page 59 Check if you need a newer version of the AUX control board See conditions above If so you do not have to remove the board Additional Ethernet board IPDS See Replacing Ethernet board on page 64 Optional HDD s See Replacing Hard Disk Drives on page 62 If HDD s are still working and the PRISMAsync software version is R2 1 or higher you can exchange the hard disks In this case all settings and jobs will be saved and no new system software installa tion is needed Remove the connections at the backside of the PRISMAsync Unpack the base controlle
55. nnel mode 1 x 250GB 3 5 SATA II HDD 7200rpm System disk 2 x 250GB 3 5 SATA II HDD 7200rpm 2 x Data disk Raido 1x 5 25 SATA DVD RW 16x Not in Version 3 controller ATX power supply 600W 80 Bronze Dimensions HxWxD 42 cm 16 5 in x 20 cm 7 9 in x 43 cm 16 9 in Weight 16 Kg Power consumption 100 240V 10 5A 50 60Hz Important note All Hard Disk Drives and memory modules integrated in one system must all have a the same brand model for the Hard Disk Drives m the same brand model organization and layout for the memory modules 102 Chapter 10 Appendix A Specifications Connectivity Connectivity m 10 100 1000 Base T a TCP IP lpr lpd 9100 socket SMB m P version IPv4 IP version IPv6 m static auto IP BOOTP DHCP a SNMP v1 v3 support Host resources MIB System group MIB Printer MIB Job MIB Job Monitor MIB Embedded WebServer WEB Settings Editor Chapter 10 Appendix A Specifications 103 Connectivity 104 Chapter 10 Appendix A Specifications Chapter 11 Appendix B Parts overview Overview of the service parts Overview of the service parts Illustration lt Es i Component function table V D PBA DDI IF BOARD PBAP AUX_CONTROL DATACABLE RJ45 RJ45CRSVR SFTP 2 8M HDD 3 5 SATA II 250GB 7200RPM 3X MEMORY MODULE 2GB DDR3 2X POWER SUPPLY 600W SYSTEM FAN 120MM 8 PCI E X16 GRAPHIC BOARD 2 106
56. nnnnnn 105 Overview Of the Service PaltS ccoconnccnnccoooonnnnnnnnnnnnnononononennnnnannnnnnnanannn oros 106 Chapter 12 Appendix C System OVerVieW ooccccccccococonccnnnncanannann on nn nn nn nn nono nnnnnnrnnnnannnnns 109 SYSTEM OVOIV O Wenonnccccnncnnononccnnnnnnnnnncnnnnnnnnnnnnn nn nn nan n enn r rra nn nn rra 110 Chapter 13 Appendix D How to make a datadump file c oooooooooomnommnsnnccan os 111 How to make a datadump file ccccccccccccnnnnnnnnonananananonnnnnnonononons 112 Chapter 14 Appendix E How to make a tracelog oooococonnnnccccnonnnncnccnoncnnnnnanencnnnnnanano 115 How to make a tracelOG ccooonnccccicnnononocccnnnnnnnnanncnnnnnnnnonnnnnnnnnannnnnnnnnnnnnnns 116 Chapter 15 Contents Appendix F Important printer adjustmentS cccccccccconnnonnnananananaaaannnnnos Important printer adjustmentS ccccccccncnnccnnnnnnannnananannnnnnnnnnnnnnnnnnenononos Chapter 1 Preface Preface Preface Application This manual has been issued for qualified persons to learn technical theory installation maintenance and repair of products This manual covers all localities where the products are sold For this reason there may be information in this manual that does not apply to your locality Corrections This manual may contain technical inaccuracies or typographical errors due to improve ments or changes in products When changes occur in applicable products
57. oftware In case that the hard disks were not exchanged you have to install R2 x PRISMAsync software because the new motherboard does not work with earlier versions Rehost and install licenses Since the MAC address of the PRISMAsync controller has changed it is necessary to re host the licences Please contact your local service organization for the new licenses Chapter 7 Replacing internal components 69 Replacing Base controller 70 Chapter 7 Replacing internal components Chapter 8 System software System software System software 72 1 2 The PRISMAsync is pre installed with a system software version You can check the version as follows Open the Settings Editor and browse to Support gt About In the field Version of the printer main software the version is given In the System section of the Setup Setup tab on the Operator panel touch Local key operator settings In the section About you will find the version number In some cases it is necessary to re install the system software A newer version of the software is available If a new version of the software is available you can order a DVD with the software via your Service channel The currently installed software seems to be corrupt If the current software reacts in an undefined way and it is obvious that there is no hardware defect re installing the software might be a solution After replacement of a HDD
58. or in the contents of this manual Oc will release technical information as the need arises In the event of major changes in the contents of this manual over a long or short period Oc will issue a new edition of this manual The following paragraph does not apply to any countries where such provisions are incon sistent with local law Trademarks The product names and company names used in this manual are the registered trademarks of the individual companies Copyright This manual is copyrighted with all rights reserved Under the copyright laws this man ual may not be copied reproduced or translated into another language in whole or in part without the written consent of Oc Safety and emissions compliance The imagePRESS Server has been certified to meet or surpass the following government standards Safety approvals EMI EMC approvals UL 60950 1 TUV CU mark FCC Class B CSA 22 2 60950 1 VCCI Class B EN 60950 1 TUV GS mark EN 55022 Class B CB scheme IEC 60950 1 EN 55024 AS NZS CISPR22 2004 Class B 6 Chapter 1 Preface Preface Points to notice when handling the Lithium Battery CAUTION m RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS CAUTION m WENN MIT DEM FALSCHEN TYP AUSGEWECHSELT BESTEHT EXPLO SIONSGEFAHR GEBRAUCHTE BATTERIEN GEMASS DER ANLEITUNG BESEITIGEN Chapter 1 Preface 7 Preface 8 Chapt
59. ossible that the system software needs to be re installed because of a new driver that is needed for this GPU If you installed a new GPU board in a version 2 controller the system software of the PRISMAsync has to be upgraded to R2 Chapter 7 Replacing internal components 57 Replacing DDI board Replacing DDI board 58 Note When servicing components of the PRISMAsync always wear a grounded strap around your wrist to avoid electrostatic discharge that will harm your equipment The DDI board handles the interfacing between the copier and the PRISMAsync Only replace the board if you have checked the cables connected to the board Step Action 1 Remove side cover and middle bracket Follow the instructions as described in Accessing internal components on page 54 2 Unplug the power connector and internal connectors of the board 3 Remove the screw of the metal PCI bracket Use a small Philips screwdriver to remove the screw used to mount the bracket to the backside of the PRISMAsync 4 Remove the PCI card from it s slot Hold the PCI card by the two top corners Pull it straight out of the socket 5 Take the board out of the PRISMAsync 6 Unpack the new board 7 Place the board in the PCI E connector Firmly press the board in the PCI E connector Use the PCI E 3 port 8 Fix the DDI board Fix the board with a single screw on the PCI bracket side with a Philips screwdriver 9 Plug the
60. ot change the filename of the patch because it might become unusable To install a patch take the following steps Make a backup of the settings and licenses Installation of a patch will not destroy the system settings Making a backup is just a precaution in case of failure Open the Settings Editor In the Settings Editor browse to Support gt About Select the Upgrade the Software from local network item Enter the password Select the patch file In the next window browse to the location were the EXE file with the patch resides Select the file and click Upgrade the software from local network Wait until the installation finishes When the installation has finished the message Installation successful is shown Restart the PRISMAsync and the copier Check the new version of the software You can check the version of the new software as described in the previous chapter The last digit should be increased e g 1 2 0 1 Restore the settings and licenses If you made a backup you can restore the settings and licenses now Chapter 8 System software Installing a license Installing a license For most of the functionality to work the PRISMAsync will need licenses These licenses are generated by the configuration centre and delivered in a license file This license file has to be uploaded to the PRISMAsync To install the licenses there are 2 possibilities 1 On
61. owser Media Color Preferences Workflow Configuration Support fa Printer adjustments m Top Colo e o m Top Color White B A4 Colored 80 A4 80g m Colored paper Red B A4 TC Pro Gloss 115 A4 115g m2 Digital Coated White 160 150 A4 5 Tabs g m2 Tabs White Ad Parchm Maa ajaja ppg Fig Settings Editor Note See the appendix for Important printer adjustments on page 120 Chapter 5 The Settings Editor 45 The Settings Editor 46 Chapter 5 The Settings Editor Chapter 6 Service procedures Service procedures Service procedures Introduction In general the PRISMAsync controller does not require regular service or maintenance Use the procedures in this chapter to inspect and or replace major hardware components Hardware versions With the Release of V2 1 of the PRISMAsync a new controller platform is introduced This platform is identified as V3 controller The main differences between V2 and V3 controller are New ErP compliant motherboard New PBA AUX control board NVIDIA GTS450 GPU Graphic Board not longer supported No DVD player Windows 7 based Identification of controller version You can identify the new controller by the following characteristics No DVD player present On the sticker at the bottom of the controller the Oc partnumber codenumber is printed Compatibility issues 48 When exchanging parts the techn
62. ps to re use the stick Action Enter the USB stick on a USB port on your computer Open the Explorer Finder on a MAC Check the name of the USB stick Make the USB stick ready for re use if needed If the name of the USB stick is USED_KEY open the contents of the stick in your explorer In the list you will find a file called ReUseKey bat Double click this file 5 Check the name of the USB stick In your explorer please check the name of the stick It should be OCEINSTALL If the name did not change it might be needed that you remove the stick and insert it again Chapter 8 System software 75 Preparation of the USB stick 76 Action as Name J Downloads J boot Ej Recent Places J Createuss E Desktop den J mina 45 Libraries Li sources E Documents D sysdrive bg Music de wei amp Pictures de windows Videos O bootmgr i Install Manual bt 4 Computer O InstallService InstallService_8_30_2012 trc EL SYSTEM c D ntiar C P am USEDKEY F E ReUseKey bat E setup 20120830_1612 1og 1 syslog_8_20_2012 prev O ukcinstall El usbsetup bat O vexo10 Version 21 00 gt Gig Network Fig Re use USB stick Chapter 8 System software Your USB stick is ready for use again Date modified 30 3 2012 12 59 30 8 2012 13 00 30 8 201212 59 30 8 2012 13 00 30 8 201213 12 30 8 2012 1300 30 8 2012 1303 30 8 201213 12 20 11 2010 13 40 20 8 201213 00 30 8 2012 16
63. puter Install the driver needed Windows Mac OS m Make some test prints with the driver 14 Ask the customer to make sure that all media CD s and or USB sticks shipped with the PRISMAsync are stored in a safe location Chapter 3 Installation 23 Completing installation and starting up 24 Chapter 3 Installation Chapter 4 Using the PRISMAsync The operator panel The operator panel The operator panel helps you to carry out print jobs copy jobs and scan jobs This section describes the main components of the operator panel Note You can clean the screen of the operator panel with a 50 mix of water and isopropyl alcohol Use a lint free cloth Always put the cleaner onto the cloth and not directly on the screen Fig Operator panel The components of the operator panel 1 Sleep mode key Depending on whether the copier is currently active or in the sleep mode m Put the machine in to sleep mode or m Wake up the machine from the sleep mode m shut down the printer and the controller m Startup the controller after a shutdown 26 Chapter 4 Using the PRISMAsync The operator panel Stop key Stop the printer m After a set or m As soon as possible Paper tray key Get direct access to the tray section on the operator panel to do the following m Check the content of all paper trays m Load a new media type into a paper tray Change the media type which is available in on
64. r Remove side cover and middle bracket Follow the instructions as described in Accessing internal components on page 54 66 Chapter 7 Replacing internal components Replacing Base controller 6 If new V3 controller replaces V2 controller continue here else continue from step 9 Take the harness 22 Wo1 and connect the connector with double rows to the AUX board Chapter 7 Replacing internal components 67 Replacing Base controller 8 Connect bundle 22 Wo1 to the loose ends of the On Off Motherboard cable as disconnected in the previous step 68 Chapter 7 Replacing internal components Replacing Base controller Step Action Insert previously removed boards Insert the following boards m DDI board See Replacing DDI board on page 58 AUX Control board See Replacing AUX control board on page 59 Re use the old board if possible otherwise insert the new board Additional Ethernet board IPDS See Replacing Ethernet board on page 64 Optional HDD s See Replacing Hard Disk Drives on page 62 See conditions above if it is possible to re use the HDD s 10 11 Re install middle bracket and side cover Take care that the fixing on the middle bracket is in position It should fit exactly on the boards Connect the cables at the backside of the controller 12 13 Re install system s
65. r cable Re ing start up or Pressing on AUX board place AUX board Sleep button has no effect One of Attention lights Replace AUX board always on One or more of the atten Check fuse on AUX Replace AUX board tion lights always off board Message No OS found Check cables to HDD s Replace all HDD s FPGA Led on DDI stays Check cable to DDI Replace cable red board Replace DDI board PLLL lock led is off Check cable to DDI Replace cable board 1 of 4 diagnose Led s on Check power supply to If no power on connector AUX board is off AUX check the cable or power supply Replace AUX board In some cases the PRISMAsync controller will give an error code which is displayed on the operator panel screen These MRE s Machine Recoverable Errors can only be recov ered by rebooting the system This is done by touching the Operator panel screen If the problems persist please check the table below for a description of the error and the checks to make Error code Problem Action 11115 Incorrect installation Create new USB key with system software Re install the software 11501 Message No OS found Replace HDD s and re in stall system software 11502 Message HDD2 failure Replace HDD s 11504 Software failure Reboot the system Check in error history Service Mode the description Contact your Service rep resentative Chapter 9 Troubleshooting 97 Error messag
66. restore after a backup Chapter 8 System software 85 Handling of 11504 MRE 86 Chapter 8 System software Chapter 9 Troubleshooting Troubleshooting Troubleshooting 88 The PRISMAsync is part of a copier printer system Problems with respect to the PRIS MAsync are always in one of these 3 areas m Inside the PRISMAsync m In the interface between the PRISMAsync and the copier m In the interface between the PRISMAsync and the networked computers This chapter does not try to describe the possible problems that exist in the networked computers or the network itself The following paragraphs describe the checks you can perform to locate and fix obvious problems Always check internal and external connections first before replacing any components A lot of the problems are caused by bad connections Notes Ifan error code is displayed on the operator panel please check the list with error codes in Error messages and conditions on page 96 Check that the network of the customer is functioning If this is not the case direct these problems to the appropriate service department or the network administrator Check that the problems are not caused by trying to print a specific job If other jobs are printed correct then focus on the problematic job Chapter 9 Troubleshooting Checking external connections Checking external connections a pf we N m Pon a 10 11 Before opening
67. rs to the board Re install middle bracket and side cover Take care that the fixing on the middle bracket is in position It should fit exactly on the AUX control board Chapter 7 Replacing internal components 59 Replacing DDR3 modules Replacing DDR3 modules Note When servicing components of the PRISMAsync always wear a grounded strap around your wrist to avoid electrostatic discharge that will harm your equipment The MB950 board supports four DDR3 memory socket for a maximum total memory of 16GB in DDR3 DIMM memory type On delivery the PRISMAsync is equipped with 2 x 2GB DDR3 memory modules mounted in DIMM1 and DIMM3 slot Since the Operating System of the PRISMAsync is a 32 bit version it makes no sense to expand the memory with additional DIMM s since the OS can not address these Note When replacing memory modules always replace both modules at the same time Note Mount the DDR3 module pair in DIMM1 and DIMM slot Action 1 Remove side cover and middle bracket Follow the instructions as described in Accessing internal components on page 54 2 Open the clips by pressing them outward Firmly press on the clips on the left and the right side of the connector The DDR3 module will be lifted out of the connector Repeat this for the other DDR3 module 3 Align the DDR3 module with memory slot 60 Chapter 7 Replacing internal components Replacing DDR3 modules Action Push
68. settings Touch the required setting and enter the desired value m Touch OK 10 If the PRISMAsync came with no licenses please install them now Refer to Installing a license on page 81 11 Perform any required system software upgrades Check if the version of the PRISMAsync software is compatible with the version of the firmware of the copier If not either upgrade the firmware of the copier or the software of the PRISMAsync Before updating the PRISMAsync please take care that you always make a backup of the settings This backup also contains the licenses installed on your PRISMAsync Updates for the system software may be available from a USB key Patches are available via download from an ftp server and may need to be installed after installation See System Updates 12 When the PRISMAsync is installed and all the appropriate settings are made always make a backup of these settings See Service Mode in Maintenance and Service Mode on page 32 13 Assist the customer with the installation of the printer driver on 1 worksta tion The printer driver can be found by using the Settings Editor On your PC open an Internet browser e g Microsoft Explorer m In the Address bar enter http lt hostname gt or IP address m A window with the Settings Editor will open Go to the Support tab m Touch Software At the bottom of the page you will find the drivers which can be downloaded to your com
69. the PRISMAsync first check the external connections Check the following Power cable is connected to the PRISMAsync and the wall outlet Power is present on the wall outlet Network cable is connected and status LED is blinking Crossover Ethernet cable lower network port is connected to the copier Crossover Ethernet cable and normal Ethernet cable upper network port are not ex changed Both data cables are connected correctly to PRISMAsync and copier USB cable to operator panel is connected DVI cable to operator panel is properly connected Left DVI port 15 pin D sub cable to operator panel is connected 9 pin D sub cable to Operator attention light is connected Cables in the backside of the Operator panel are connected Remove the cover on the backside of the operator panel Chapter 9 Troubleshooting 89 Checking internal components Checking internal components When checking the internal components the PRISMAsync has to be opened Please check Accessing internal components on page 54 Please follow standard ESD precautions when handling components Make the following checks No strange objects are inside the PRISMAsync Look for obvious loose boards Reseat each board including DDR3 modules Look for obvious loose connectors Reseat each connector firmly Be sure DVD and HDD s are connected to the right SATA port See Replacing Hard Disk Drives on page 62 A Ww
70. the connectors and the cables before replacing the board The function of the LED s are 3 3 Volt Chapter 9 Troubleshooting 93 Diagnose LED s 2 5 Volt 3 12 Volt 4 24 Volt Note m The board is mounted upside down in the PRISMAsync so it might be difficult to check the boards Fig AUX control board LED s on DDI board On the DDI board you can find some LED s Some of these LED s can be used to deter mine if the board or the cable is defect The following LED s are present 1 10 yellow LED s to signal the activity of the two SCSI interfaces The LED s can be on or off 2 Red LED that shines as long as the FPGA is not booted successfully If it stays red the board is defect and must be replaced 3 Green LED that lights when the PLLL clock generator is locked If this LED is off the board or one of the cables might be defect or not well connected 4 8 LED s provided for debug and testing reasons R amp D functionality 94 Chapter 9 Troubleshooting Diagnose LED s Note m The board is mounted upside down in the PRISMAsync so it might be difficult to check the boards Fig DDI Board Chapter 9 Troubleshooting 95 Error messages and conditions Error messages and conditions 96 The next table gives an overview of possible error situations of the PRISMAsync Effect Check Blank screen PRISMAsync cannot be switched on PRISMAsync cannot be switched off
71. uitive time schedule Support of 17 languages Extensive colour libraries Pantone and Pantone Goe libraries are available in the controller as a default along with HKS libraries Support for IPDS JDF JMF connector eRDS support Chapter 2 Introduction 11 Features 12 Chapter 2 Introduction Chapter 3 Installation Passwords Passwords When servicing the PRISMAsync or making adjustments you often will need a password for a specific task See the list below for an overview of the default passwords used in the PRISMAsync m Enter Service Mode 675756 a System Administrator 71617000 m Key Operator 13524 Resetting the passwords 14 we It could occur that the password for the System Administrator Key Operator or Engine maintenance is lost In that case a service technician has to reset the password Take the following steps to reset the passwords Open the Settings Editor See The Settings Editor on page 44 on a remote PC connected to the network of the customer Browse to Configuration gt Security Click on Reset the system administrator pass word Enter the Service password 675756 4 Confirm your choice Now the System Administrator password is reset to the factory default 71617000 You can use this password for entering a new key operator or maintenance password Chapter 3 Installation Installation sequence Installation sequence A Y Nm This c
72. ur to complete Take the following steps to re install the software Note Li If the system software seems to be corrupt or a HDD drive has been replaced it is not possible to execute steps 1 and 2 1 Print a configuration page Print this page for checking purposes 2 Make a backup of the settings and licenses See Notes To make a backup do the following Chapter 8 System software 77 Re Installation of the system software 78 m Insert a USB stick into the left side of the Operator panel It is not allowed to use the USB stick with the system software on it It will become unusable In the System section of the Maintenance tab on the Operator panel touch Go to service mode See also Service mode in Maintenance and Service Mode on page 32 In the first screen touch the Backup button The system will detect the USB stick and will ask to confirm the location and filename After confirmation the settings are copied to the USB stick When ready please remove the USB stick Insert the USB stick that contains the system software into a USB port Be sure to insert the USB stick while the PRISMAsync is switched on The Operating System has to recognize the stick and install the driver Switch off the system On the Operator Panel touch the Shutdown system button in the Setup tab of the System section Another possibility is to press the Moon button and select Shutdown Switch on the PR
73. w because the copier is off You might get the following screen Chapter 4 Using the PRISMAsync Starting shutting down and restarting Engine spectics Load save settngs Logs anne am l M i EA Fig Service Screen when copier is off m 4 Switch on the copier After a few seconds the buttons will turn green again Restart copier in Normal Mode 1 In Normal mode switch off the copier with the power switch The following screen will appear mai Shutdown and restart the complete system Fig Error 11506 in Normal mode 2 Press Go to the service mode Chapter 4 Using the PRISMAsync 41 Starting shutting down and restarting 3 The next screen will appear Engne spectics Load save settings Logs Es imal lal Fig 11506 in Service screen and engine off 4 Press the moon button to reset the error 5 From this point on you have the same situation as previously described Restart copier in Service Mode 42 Chapter 4 Using the PRISMAsync Chapter 5 The Settings Editor The Settings Editor The Settings Editor The Settings Editor is a web based application and therefore accessible via an Internet browser The Settings Editor enables you to manage settings or to display information in the fol lowing areas m Media Colour Preferences Workflow Transaction Printing only with IPDS license Configuration Support Accessing th

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