TracVision 6 User`s Guide
Contents
1. Watching Television 220 00 Internet Access 000 cece eee eee Troubleshooting Matrix cs ecne ceeueeeeee es Causes and Remedies for Common Operational Issues 0000 0 ee eee IRD Troubleshooting 220 05 Antenna Gyro and LNB Faults Table of Contents 1 Introduction This section provides a basic overview of the TracVision 6 system It explains how the system works and describes the function of each component Contents 1 1 TracVision 6 System Overview 0 00 cece cece eee eee 3 1 2 TracVisioni 6 Components secete S065 S065 hah 2eded det edad ese 5 54 0166 01 Introduction Introduction 1 1 TracVision 6 System Overview A complete satellite TV system illustrated in Figure 1 1 includes the TracVision 6 antenna connected to the switchplate an IRD satellite TV receiver and a television set The optional TV SAT Switch allows you to select a satellite at the press of a button A desktop or laptop computer is used to configure the system and conduct diagnostics TracVision 6 Antenna Figure 1 1 TracVision 6 System Diagram TracVision 6 KIVIHI 11 16 VDC Options Purchased Separately 3 5 4 5 Amps 1 Switchplate Satellite a 1 jin 7 TV SAT Switch optional i i Satellite Receiver 2 TV2 i PC Maintenance Laptop PC System Compatibility The TracVision 6 satell2. 2 2 Turning On the System The TracVision 6 system is easy to use Antenna unit initialization hd and satellite acquisition are completely automatic To minimize the time it takes the antenna to acquire the satellite do To use the TracVision 6 system follow the steps below not change the channel during the startup process or cable unwrap 1 Turn on the IRD and the television Refer to your IRD user s manual for complete operating instructions for the IRD Figure 2 2 Switchplate On Off Switch Antenna On Off Switch 2 Turn on the antenna using the switchplate s On Off switch 3 Avoid turning the vessel for 60 seconds after turning on the antenna to allow the antenna gyro to initialize properly 54 0166 01 2 3 Changing Channels and Switching to the Second Satellite If you have followed the installation instructions your system should be set to the active satellite pair of your choice and the system should have downloaded the appropriate channel guides You must also have a properly configured IRD if this has not been done refer to your IRD User s Manual for instructions for your specific IRD Your TracVision system is programmed to track either of two satellites stored in memory as Satellite A and Satellite B You can use the IRD remote control the optional TV SAT Switch or a PC to select between the two satellites Using the IRD Remote Control to Switch Between Satellites When the TracVi
3. If you have any comments regarding this manual please e mail them to manuals kvh com Your input is greatly appreciated ae KVH Part 54 0166 01 Rev C 2 Pa 2004 KVH Industries Inc All rights reserved o Welcome to TracVision 6 TracVision 6 Serial Number This serial number will be required for all troubleshooting or service calls made regarding this product Click here to go to our state of the art Customer Support web page the fastest and easiest way to get all of your questions answered KVH NASDAQ LITS TED TracVision and KVH are registered trademarks of KVH Industries Inc TracNet is a trademark of KVH Industries Inc DVB Digital Video Broadcasting is a registered trademark of the DVB Project DIRECTV is a registered trademark of DIRECTY Inc a unit of the DIRECTV Group DISH Network is an official trademark of EchoStar Communications Corporation ExpressVu is a property of Bell ExpressVu a wholly owned subsidiary of Bell Satellite Services Table of Contents 1 Introduction Wet 1 2 2 Using Your TracVision 6 2 1 2 2 2 3 2 4 2 5 3 Troubleshooting 3 1 3 2 3 3 3 4 54 0166 01 TracVision 6 System Overview 00 TracVision 6 Components 5 Receiving Satellite Signals Turning On the System 00 00 Changing Channels and Switching to the Second Satellite
4. UOISIA IL 3 1 3 eS A Guide to TracVision 6 INISH OPR ions Operating Instruct oD a Traclision 6 User s Guide Congratulations on your choice of the TracVision 6 one of the most advanced automatic satellite tracking systems available today This user s guide provides all of the basic information required to use this system and receive the satellite entertainment you want Detailed installation configuration and maintenance information is provided in the TracVision 6 Technical Manual Throughout this manual important information is marked for your attention by these icons A helpful tip that either directs you to a related area within the manual or offers suggestions on getting the highest quality out of your system An alert to important information regarding procedures product specifications or product use Information about installation maintenance troubleshooting or other mechanical issues An electrical safety warning to help identify electrical issues that can be a hazard to either this KVH product or a user Direct questions comments or suggestions to KVH Industries Inc KVH Europe A S 50 Enterprise Center Kokkedal Industripark 2B Middletown RI 02842 5279 USA 2980 Kokkedal Denmark Tel 1 401 847 3327 Tel 45 45 160 180 Fax 1 401 849 0045 Fax 45 45 160 181 E mail info kvh com E mail info kvh dk Internet www kvh com Internet www kvh com
5. how recommended amp 3 Dealer service recommended 2 a g Sie s S 2 2 Jg amp L S S F S QI Efe E S F Glo f f S SE A S 0 S E amp u S 2 X Oo amp S Oo S gt L S D S S IJ S A J 8 S z 8 8 S 7 E E S S S S L L O Ss A S S N g DD fo kes Ss e amp tee O amp gt S 2 2 gt fe T A SYMPTOM a Peranane T momen ET z sereme 1 e eT CCELELEL EEE Pixelating television picture 54 0166 01 19 TracVision 6 User s Guide 3 2 Causes and Remedies for Common Operational Issues There are a number of common issues that can affect the signal If you need help troubleshooting your system please contact an reception quality or the operation of the TracVision 6 The authorized KVH dealer To find an following sections address these issues and potential solutions authorized dealer near you visit AENEON oF contact KVA Blown Fuse Low Power or Wiring directly at the numbers provided on the first page of this manual If the antenna unit is installed but entirely non responsive there are three key factors to check as part of the troubleshooting process Blown Fuse With the system powered on move the antenna reflector slowly by hand If the reflector does not move freely a fuse is not the problem If the reflector does move freely one of the two fuses mounted on the CPU Board may have blown or been broken The TracVision 6 Techn
6. is both configured properly and fully functional contact your local KVH dealer or service center for assistance 3 4 Antenna Gyro and LNB Faults The TracVision 6 Technical Manual provides detailed instructions for authorized service personnel who may be required to replace the antenna s gyro or Low Noise Block LNB Contact your local KVH dealer or service center for assistance 54 0166 01 23 KVH Industries Limited Warranty TracVision 6 Limited Warranty on Hardware KVH Industries Inc warrants the KVH product purchased against defects in materials for a period of TWO 2 years and against factory labor costs for a period of ONE 1 year from the date of original retail purchase by the original purchaser It is the customer s responsibility to verify the date of purchase by returning the warranty card included with the product to KVH within 30 days of purchase or by providing a copy of a dated sales receipt for the KVH product under warranty with the warranty claim If this date cannot be verified the warranty period will begin 30 days after the date of manufacture of the original product purchased If you discover a defect KVH will at its option repair replace or refund the purchase price of the product at no charge to you provided you return it during the warranty period transportation charges prepaid to the factory direct Please attach your name address telephone number a description of the problem and a copy of the bil
7. es no responsibility for warranty shipments from the customer to the factory if not shipped in the manner prescribed above THE EXPRESS WARRANTIES SET FORTH ABOVE ARE THE ONLY WARRANTIES GIVEN BY KVH WITH RESPECT TO ANY PRODUCT FURNISHED HEREUNDER KVH MAKES NO OTHER WARRANTIES EXPRESS IMPLIED OR ARISING BY CUSTOM OR TRADE USAGE AND SPECIFICALLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE SAID EXPRESS WARRANTIES SHALL NOT BE ENLARGED OR OTHERWISE AFFECTED BY TECHNICAL OR OTHER ADVICE OR SERVICE PROVIDED BY KVH IN CONNECTION WITH ANY PRODUCT KVH s liability in contract tort or otherwise arising out of or in connection with any product shall not exceed the price paid for the product INNO EVENT SHALL KVH BE LIABLE FOR SPECIAL PUNITIVE INCIDENTAL TORT OR CONSEQUENTIAL DAMAGES OR LOST PROFITS OR GOODWILL INCLUDING ANY DAMAGES RESULTING FROM LOSS OF USE DELAY IN DELIVERY OR OTHERWISE ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OR USE OR POSSESSION OF ANY PRODUCT OR ANY OTHER OBLIGATIONS RELATING TO THE PRODUCT EVEN IF KVH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES If any implied warranty including implied warranties of merchantability and fitness for a particular purpose cannot be excluded under applicable law then such implied warranty shall be limited in duration to ONE 1 YEAR from the date of the original retail purchase of this product by the original purchaser Some states cou
8. gned the IRD DiSEqC 2 setting Refer to your IRD user manual for complete instructions for your IRD DiSEqC settings only apply to European systems and DIRECTV DSS Plus IRDs When you switch from one satellite to another all IRDs connected to the system will receive signals from the newly selected satellite TracVision 6 User s Guide Figure 2 3 TV SAT Switch SatA Error SatB KIVIHI Changing Satellites 1 Push Select button 2 Wait while Sat A or B blinks green 3 Ready when Sat A or Sat B stays solid green Other Indicators Both blinking green initializing Error light blinking red system problem Table 2 1 TV SAT Switch LED Indicators Figure 2 4 Switchplate Maintenance Port Using the TV SAT Switch to Switch Between Satellites Optional If you are unable to switch between satellites using the IRD remote control you can use the optional TV SAT Switch see Figure 2 3 to easily select between Satellite A and Satellite B TV SAT Switch Controls and Indicators The Select button is used for all operator controls The TV SAT Switch also has three LED indicators that show its current status Table 2 1 explains the function of each indicator Indicator Status Meaning Sat A Blinking green Wait Searching for satellite Solid green Tracking Satellite A Error Blinking red System problem Refer to Section 3 Troubleshooting to find the poss
9. ible cause Sat B Blinking green Wait Searching for satellite Solid green Tracking Satellite B Connecting the TV SAT Switch To use the TV SAT Switch you must first connect it to the TracVision system 1 Connect the TV SAT Switch s data cable to the maintenance port on the switchplate see Figure 2 4 Maintenance Port DB9 Connector KIVIH 2 The Sat A and Sat B indicators blink while the system initializes 3 Either the Sat A or Sat B indicator will turn solid green denoting which satellite is currently being tracked 54 0166 01 Using Your TracVision 6 Using the TV SAT Switch The TV SAT Switch is controlled via the single Select button To select the second satellite perform the following steps 1 Press the Select button on the TV SAT Switch 2 The indicator for the current satellite Sat A or Sat B extinguishes while the indicator for the other satellite starts blinking 3 Once the indicator for the other satellite turns solid green the TracVision system is tracking the newly selected satellite You can now use your IRD to choose a channel on the new satellite Using a PC to Switch Between Satellites If you re unable to switch between satellites using the IRD remote control and you don t have a TV SAT Switch you can use a PC connected to the maintenance port The procedure requires terminal emulation software such as Windows Hyperterminal Use the sett
10. ical Manual provides detailed instructions for authorized service personnel who may be required to replace a fuse Contact your local KVH dealer or service center for assistance Low Power If the power cable to the switchplate is more than 50 ft 15 m the power levels can decrease over the course of the cable resulting in a voltage or current level at the antenna unit that is too low to power the system properly The TracVision 6 Technical Manual provides detailed instructions for supplying adequate power to the antenna unit Contact your local KVH dealer or service center for assistance Wiring If the system has been improperly wired it will not operate correctly The TracVision 6 Technical Manual provides detailed instructions for authorized service personnel who may be required to check the wiring Contact your local KVH dealer or service center for assistance da 54 0166 01 Troubleshooting Vessel Turning During Startup If the vessel turns during the 60 second startup and initialization sequence that occurs immediately after turning on the power to the TracVision 6 the antenna gyro will record that variable motion as standing still This may cause the antenna to track improperly To solve this problem turn TracVision 6 off for at least 10 seconds Turn the system back on making certain that the vessel is either motionless or traveling in a straight line for the 60 seconds immediately following power up Incor
11. ings appropriate to your application To switch satellites using a PC perform the following steps 1 Connect one end of the PC data cable to the DB9 connector on the switchplate Connect the other end to the serial port on your PC a 9 pin 25 pin connector adapter may be needed for some PCs 2 Open the terminal emulation software and establish the following settings e Bits per second 9600 e Data bits 8 e Parity None e Stop bits 1 e Flow control None 3 Once the data connection is made enter the Satellite Selection command as follows Command L A or B lt cr gt lt cr gt indicates a carriage return ENTER key Where A track Satellite A B track Satellite B 4 The antenna unit shifts to track the second satellite 54 0166 01 13 TracVision 6 User s Guide 2 4 Watching Television TracVision 6 allows you to watch satellite TV whether your vessel is in motion or at rest Cable Unwrap The antenna can rotate a full 720 before reaching the end of its cable If it does so the system automatically unwraps the cable by quickly rotating the dish in the opposite direction During this time your television transmission will freeze momentarily while the cable unwraps and the antenna reacquires the satellite Conical Scan Tracking The antenna uses conical scanning to maintain peak signal strength to the receiver and to update the satellite s position When conical scan tracking is act
12. ite TV service CALGON NONE provider of your choice for complete details and a map of the Table 1 Service s coverage area Available Satellite Pairs North America North American LNB required DS _101 DSS_119 Echo_61 Echo_110 Echo_119 Echo_148 Expressvu ExpressTV Table 1 2 Available Satellite Pairs Europe European LNB required Astra 1 Astra 2N Astra 2 Hispasat Hotbird WB Sirius Thor Arabsat Nilesat 4 54 0166 01 Introduction 1 2 TracVision 6 Components Your TracVision 6 system includes the following components Antenna Unit The antenna unit houses the antenna positioning mechanism low noise block LNB power supply and control elements within a molded ABS radome Weathertight connectors on the bottom of the baseplate join the power signal and control cabling from belowdecks units TracVision 6 KMH Switchplate The switchplate controls power to the antenna via the On Off switch It also provides a DB9 maintenance port for connecting a computer or TV SAT Switch for changing satellites and configuring the system KIM Integrated Receiver Decoder IRD Satellite TV Receiver The IRD purchased separately receives satellite signals from the antenna unit for signal processing and channel selection and sends the signals to the TV set for viewing Please refer to the user s manual provided with your selected IRD for complete operating instructions 54 0166 01 Using Your T
13. ite antenna is fully compatible with Digital Video Broadcasting DVB satellites as well as DIRECTV s Digital Satellite Service DSS satellites The system is also fully compatible with KVH s TracNet 2 0 Mobile High speed Internet Figure 1 2 System for more information about TracNet 2 0 please visit our TracVision Identifies and web site at www kvh com Compensates for Vessel Motion In motion Tracking The TracVision 6 uses a state of the art actively stabilized antenna system Once the satellite is acquired the antenna gyro continuously measures the heading pitch and roll of your vessel and sends commands to the antenna motors to keep the antenna pointed at the satellite at all times 54 0166 01 TracVision 6 User s Guide Satellite Library Your TracVision 6 includes a pre programmed satellite library of North American European and Latin American satellite services If the satellite service you wish to receive is not already in the satellite library an authorized technician can add two additional TracVision 6 s default satellite pairs satellites of your choice to the library N America US DIRECTV DSS_101 amp DSS_119 Tables 1 1 and 1 2 list the possible satellite pairs that may be Europe ASTRA1 amp HOTBIRD selected in North America and Europe In Latin America the system can track Galaxy3CN Galaxy3CS or PAS_9 Latin L America DIRECTV LA American LNB required Contact the satell
14. ith your installer to make certain that the TracVision 6 antenna unit is in the optimal location with regard to your radar unit Satellite Frequency Data Changed If some channels work while one or more other channels do not or if the antenna is unable to find the satellite the selected satellite s frequency data may have changed This frequency data can be updated via the maintenance port Contact your local KVH dealer or service center for assistance Incorrect or Loose RF Connectors A loose RF connector can reduce the quality of the satellite signal Also if you cannot switch satellites using your IRD remote your IRD may be connected to the wrong antenna baseplate connector The TracVision 6 Technical Manual provides instructions for authorized service personnel who may need to check the RF connections Contact your local KVH dealer or service center for assistance Type of Multiswitch Used An active not passive multiswitch must always be used to connect the TracVision 6 system to multiple IRDs Contact your KVH dealer or service center for assistance 54 0166 01 Troubleshooting 3 3 IRD Troubleshooting The IRD that was provided with your satellite television service may also be the cause of less than ideal operation First check the IRD s configuration to ensure it is set up for the desired programming In the case of a faulty IRD refer to your IRD user s manual for service and warranty information If the IRD
15. ive the antenna moves continually in a circular motion to sweep across the satellite s peak signal The signal strength is then fed back to the control circuits to keep pointed in the direction of the strongest signal If the satellite signal is lost while the system is in conical scan track mode the control software imposes a 45 second time out delay If the signal is not regained during that time the antenna will search for the satellite signal This is an automatic process that does not require user intervention Sleep Mode When the vessel has come to a stop and holds its position for one minute e g at a dock the antenna unit enters Sleep Mode which locks the antenna in place to conserve power As soon as the vessel moves beyond a 1 2 window or the RF level changes significantly Sleep Mode automatically turns off and the system begins tracking the satellite again or enters Search mode to find the satellite KVH recognizes that some customers may not want to take advantage of this convenient feature In this case it is possible to disable Sleep Mode using a simple software command as follows 1 Connect a laptop computer to the system using the maintenance port and a terminal emulation program as described in Using a PC to Switch Between Satellites on the previous page 54 0166 01 Using Your TracVision 6 2 Turn on the antenna When the limit switch test is complete a Type HALT lt ers lt cr g
16. l of sale or sales receipt as proof of date of original retail purchase to each product returned to warranty service Alternatively you may bring the product to an Authorized KVH dealer distributor for repair During the first year and if the product was installed by an Authorized KVH dealer distributor identified with the KVH Authorized dealer distributor list KVH will cover the dealer s distributor s labor charges for warranty repairs provided the dealer distributor contacts KVH for pre approval of the charges Approval of charges is at KVH s sole discretion This Limited Warranty does not apply if the product has been damaged by accident abuse misuse or misapplication or has been modified without the written permission of KVH if any KVH serial number has been removed or defaced or if any factory sealed part of the system has been opened without authorization Return Authorization A Return Material Authorization is required prior to returning the product to KVH Industries Please call our Technical Support Department at 1 401 847 3327 or send an e mail to techs kvh com to obtain the RMA number Write the number in large clear characters on the outside of the box To avoid confusion and misunderstandings shipments without an RMA number clearly visible on the outside box will be refused and returned to you at your expense If possible use the original box and packing material to protect the equipment from damage in shipment KVH assum
17. ntries do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages so the above limitations may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state country to state country TV6_UG_Cover 0604 KIVIHI KVH Industries Inc KVH Europe A S 50 Enterprise Center Middletown RI 02842 5279 U S A Kokkedal Industripark 2B 2980 Kokkedal Denmark Phone 401 847 3327 Fax 401 849 0045 Phone 45 45 160 180 Fax 45 45 160 181 E mail info kvh com Internet www kvh com E mail info kvh dk Internet www kvh com KVH and TracVision are registered trademarks of KVH Industries Inc
18. racVision 6 2 Using Your Traclision 6 This section explains everything you need to know to operate your TracVision 6 system Antenna unit initialization and satellite acquisition are automatic making the system very easy to use 2 1 Receiving Satellite Signals 0 ccc cece cee ees 9 2A Turning On the System 00 cc ccc eee anaana 10 2 3 Changing Channels and Switching to the Second Satellite 11 2 4 Watching Television cccccccacadegacadiegaes anes agansanenes 14 2 5 MENET ACCESS i e cccececaccceeceecdtadsiiisiiisusstaaaes 15 54 0166 01 7 Using Your TracVision 6 2 1 Receiving Satellite Signals For TracVision 6 to receive satellite TV signals the antenna must have a clear line of sight to the satellite If you only receive intermittent signals or the antenna cannot find the satellite check around your vessel for any objects that could be blocking the signal such as other vessels trees buildings other onboard equipment etc Figure 2 1 Be Aware of Objects that Might Block the Satellite Signals You must also be located within the selected satellite s coverage area in order to receive its signal Refer to your satellite television service manual to check the viable coverage area For your convenience KVH provides links to several web sites that offer satellite coverage information Simply go to our web site at www kvh com footprint 54 0166 01 9 TracVision 6 User s Guide
19. rect Satellite Configuration European Systems Only The satellite configuration on European IRDs must match the satellite settings on the TracVision 6 system e Satellite A on the TracVision 6 must be the same satellite as IRD Alternative 1 or A based on your IRD and must be assigned the IRD DiSEqC 1 setting e Satellite B on the TracVision 6 must be the same satellite as IRD Alternative 2 or B based on your IRD and must be assigned the IRD DiSEqC 2 setting Refer to your IRD user manual for complete instructions on configuring your IRD Satellite Signal Blocked Satellite signals can be blocked or degraded by buildings other vessels or equipment on the vessel itself Simpy moving the vessel or obstruction will clear the signal Satellite Coverage Issue TracVision 6 will provide outstanding reception within the For your convenience KVH 24 60 cm antenna coverage area for your satellite television provides links to several web sites service of choice However reception can be degraded as you that offer satellite coverage information Simply go to our web approach the fringe coverage areas Refer to your satellite site at www kvh com footprint television service manual to check the viable coverage area for a 24 60 cm antenna 54 0166 01 21 TracVision 6 User s Guide dz Radar Interference The energy levels radiated by radar units can overload the antenna s front end circuits Check w
20. sion 6 system and the IRD have matching configurations switching from one satellite to the other is as easy as changing the channel using the remote control TracVision 6 will automatically switch from Satellite A to B and back again as necessary to receive your selected channel DIRECTV Satellite Subscribers DIRECTV subscribers in certain regions of the United States will require a DSS Plus IRD to receive broadcasts from multiple satellites If connected to the antenna s RF1 connector the DSS Plus IRD allows you to switch channels using the IRD remote control If you are a DIRECTV subscriber but do not have a DSS Plus IRD or you are using a multiswitch use the optional TV SAT Switch or a PC as described in the following sections EchoStar and ExpressVu Satellite Subscribers EchoStar and ExpressVu subscribers will need to use the optional TV SAT Switch or a PC to change satellites as described in the following sections To order a TV SAT Switch KVH Part Number 01 0245 please call 1 401 847 3327 54 0166 01 Using Your TracVision 6 The satellite configuration on your IRD must match the satellite setting on the TracVision 6 system Satellite A on the TracVision 6 must be the same satellite as IRD Alternative 1 or A based on your IRD and must be assigned the IRD DiSEqC 1 setting Satellite B on the TracVision 6 must be the same satellite as IRD Alternative 2 or B based on your IRD and must be assi
21. t indicates a carriage return ENTER key b Type DEBUGON lt crs gt c Type SLEEPOFF lt cr gt 3 Cycle the antenna s power Sleep Mode is now disabled 4 To reactivate Sleep Mode follow this same process except type SLEEPON lt crs in Step c 2 5 Internet Access Your TracVision 6 can receive high speed Internet data when used in conjunction with KVH s TracNet 2 0 Mobile High speed Internet System With TracNet 2 0 you get broadband Internet access on the move via satellite downloads and a wireless return path For more information about TracNet 2 0 in North America and Europe please visit our web site at www kvh com 54 0166 01 15 3 1 3 2 3 3 3 4 54 0166 01 Troubleshooting This section identifies basic trouble symptoms and lists their possible causes and solutions Troubleshooting Matrix 2 lt cec lt ceeeeesexceveeeseeedeewu ds 19 Causes and Remedies for Common Op rational ISSUES ccc oc cccetenccecagagawe duns EERE PE 20 IRD THOUBIGSNOOGNNG 2 22556665654655565650000546054505050008 23 Antenna Gyro and LNB Faults 0 0 0 ccc cee eee eee 23 Troubleshooting Troubleshooting 3 1 Troubleshooting Matrix The troubleshooting matrix shown in Table 3 1 identifies some trouble symptoms their possible causes and references to Table 3 1 troubleshooting solutions Troubleshooting Matrix Section 3 2 gt Key o gt 1 Anyone can do 2 Electronics know
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