Customer Service Manual Cover
Contents
1. Transfer of Ownership Form p request the transfer of bushels of to Team Member Signature 77 Signature of Producer Date Page 1 of 1 Agri Commodities Services L L C Offering Farm Marketing Insurance and Brokerage Services Cash Sales Options Basis Contracts Futures Hedge to Arrive Contracts Crop Insurance Cash Contracts Multi peril Hedging Hail Agri Commodities Services L L C is committed to serving operations of all sizes to help manage risk and increase their bottom line We provide marketing expertise to work together with producers in making sound and profitable marketing decisions Call Rich Bishop at 563 637 2285 for details For the online version visit http www viafield com agricommodities 135 4 St N PO Box 215 Maynard lowa 50655 Email rbishop viafield com Agri Commodities Services PO Box 215 Maynard IA 50655 563 637 2285 www viafield com agricommodies Customer Service Manual About Viafield Agronomy Viafield s educated Agronomy force partnered with Winfield Solutions Monsanto NK Syngenta and Mycogen to help you the producer get the most return on every acre Utilizing today s technologies the Agronomy Team is efficient and effective in increasing yields for our customers Our team believes strongly in producers protecting their crop investments We offer a variety of AgriSolutions crop protection products that we at Viafield stand behind In addi2. Viafield Growing Opportunity Viafield Growing Opportunity Welcome You are in proud possession of a Viafield Customer Service Manual Blue Book This manual will serve as a survival guide behind the counter and point of reference for cooperative related questions It is divided into eight key sections e Accounting e AgriCommodities e Agronomy e Customer Service Info amp Misc e Feed e Grain amp Trucking e Energy e Human Resources This Customer Service Manual is a dynamic document and changes will be made as the need arises Please take a look Reference it as much as you see fit An online version of this book can be found under the team member section at www viafield com documents Also if you have suggestions of additions or changes to this manual please reach out to Tom Murray at 641 756 3611 Thank you in advance for your help to make this a valuable tool for each Viafield location Sincerely The Customer Service Committee Viafield Viafield Promise We promise to provide innovative products and dependable service to help our customers exceed their potential Viafield Location Contacts Kent Appler CEO 563 380 5101 Bill Hayes Feed 563 426 5566 Steve Bodensteiner CFO 641 330 9345 Brad Foster Grain 641 420 5685 Warren Fisk COO 515 341 2013 Mike Kuboushek Energy 563 380 6156 Rick Davis East Operations 563 419 9655 Mike Harden Agronomy 641 330 0789 Troy Cummins Operations 641 430 6358 Tom Murr
3. 50 3 Weekend amp after hours delivery 100 Charges could be up to 200 per drop for example if they want gas delivered on Saturday because they are out than all 3 charges will be applied Minimum delivery will be 200 gallons Anything less than 200 gallons a 25 fee will automatically be applied LP Tank Blast amp Painting Charges Prices subject to change at anytime 1 Customer Owned Tanks 1000 Gallon Tank 250 00 500 Gallon Tank 200 00 Includes sand blast printer amp pant New LP Customers Before the first fill can be delivered a leak pressure test must be performed The first test will be waived unless parts labor fees are necessary aA Viafield Growing Opportunity Spring 2012 Refined Fuel Contract Guidelines 1 Spring refined fuel contract gallons are to be delivered April 1 to June 30th 2 All refined fuel contracts must be signed and entered in the Oakland System to be valid 3 Contract gallons will be automatically treated as Keep Full 4 Contract gallons are not eligible for volume discounts 5 Prepaid cash discount on Refined Fuel Contracts is 5 05 gallon if paid in September 30 04 gallon if paid in November 30 03 gallon if paid in January 31 5 02 gallon if paid in March 31 6 Call for max price option cost A Viafield Growing Opportunity LP Service Work Order Date ___ Customer Name _ Item Product Description Quantit LP Service Work Hours a
4. AP Viafield Growing Opportunity Lease to Own Agreement This lease to own agreement is between Viafield a cooperative and hereafter the customer of lowa Viafield a cooperative agrees to provide the customer with a gallon refined fuel tank complete with pump and related accessories The customer agrees to make 12 monthly payments of beginning After the 12 monthly payments have been made the tank pump and accessories will become the property of the customer Dated Agreed to by Viafield Team Member Home Heat Furnace Fuel Contract Account Name ___ 00 Account No It is agreed between of Buyer and Viafield a cooperative of Marble Rock lowa Seller as follows have agreed to purchase and take delivery of gallons of home heat furnace fuel from Viafield between September 1st 2011 and April 30th 2012 This fuel will be used for home heat purposes only This furnace fuel will be priced at per gallon until April 30th 2012 This contract will only be for the use of the customer signing the contract and will not be transferable to anyone else If your account is not current you will be taken off our keep full program put on a cash basis on all deliveries price guarantee will become null and void and a buyout penalty will be imposed Please choose one of the following Booked Booked furnace fuel requires a 10 per gallon non refundable deposit to be paid at time of contract The balance will
5. Rick Matt Pres Clermont Ron Balek VP Manly Jim Jorgensen Sec Rudd Brad Brownell Westgate Steve Fullerton Rockford Jerry Jellings Oelwein Dennis Meyer Northwood Karl Benjegerdes Manly Rodney Shaffer Arlington Mike Staudt Floyd Jim Trainer Northwood Rick Willert Rockford Kent Appler 563 423 5293 CEO kappler viafield com Brad Foster 641 420 5685 Grain bfoster viafield com Mike Harden 641 315 2515 Agronomy mharden viafield com Bill Hayes 563 426 5566 Feed bhayes viafield com Mike Kuboushek 563 380 6156 Energy mkuboushek viafield com Happ y Holidays Elgin Mill Receives HACCP Certification Viafield Achieves Internationally Recognized Food Safety Certification M N IN As part of its commitment to food safety and feed quality Viafield s feed mill in Elgin IA has passed an intensive certification process HACCP Hazard Analysis Critical Control Point certification is a systematic preventive approach to food safety that has long been recognized internationally as a tool for adapting traditional inspection methods to a modern science based food safety system Developed in the 1960s by Pillsbury for the design and manufacture of food for NASA space flights HACCP is now used to identify potential food safety hazards so that key actions can be taken to reduce or eliminate the risks posed by those hazards The system is used at all stages of food production and preparation pro
6. zz lb 6 _ v Ss v e Zz Ss zz cs Holiday Greetings from Team Viafield ge What s Your Favorite Holiday and Why time to reflect and be ap with family and friends to say thanks at Sel ial 1 326 i a t j rl tree Vinyl IV Scott Strempke Sumner INdows pa On Left in Picture Valentine s Day It s that special day when you can say thank you to your sweatheart who puts up with you all year Wendall Kueker Squeak Sumner Si gt On Right in Picture Christmas love the lights and spending time with family Darlene Wilkes Northwood p 2 o 1 New Year s Day Day It marks the beginning of a new year and a chance to start fresh Memorial Day It s a time to honor veterans who have sacrificed for our freedom Christmas I ve been deployed twice and i m so grateful get to spend this Darwin Tabbert Christmas at home with my family London Minnesota Aaron Woltzen A amp W Rudd get to see my grandchildren children nieces and nephews John Julseth JJ Northwood Art Messler Valley Hardware ColdFront is Here New milk replacer helps calves in cold weather Energy requirement for maintenance increases temperature falls below 60 1 for every degree below 60 for calves under degrees for calves less than three weeks old At an average daily temperature of three weeks and 42 degrees 30 degrees a calf will need 30 more energy just for calve
7. Mexico 6 25 2 Japan 3 60 2 Korea 2 72 3 China 4 87 3 Mexico 2 98 3 Israel 1 84 Want to Give a Shout Out to Someone Doing Good Viafield is proud to support the Cenex Tanks of Thanks promotion kicking off January 1 2012 No other energy brand is closer to its customers than Cenex Our new corporate marketing campaign We re with You is based on the fact that we re proud to be locally owned and in touch with what s going on in our neighborhood We re honored to be part of this community and we will continue to serve you with the same level of excellence you ve come to expect To show our commitment to the communities of which we re a part we re launching Tanks of Thanks a new initiative that celebrates all the good deeds being done by our friends and neighbors in the area What better way to say thanks than with free fuel from your local retail location That s why we re rewarding people who go above and beyond in the community Viafield customers can nominate someone for acts of kindness they ve l done both big and small at tanksofthanks com Each month 12 nominees will be chosen to receive a 50 Cenex gift card Viafield is proud to carry the Cenex brand From offering top quality products to providing trusted knowledge and helpful customer service you can count on Viafield and Cenex to be there for you For more information or to nominate someone for a Tanks of Thanks reward visit tanksofthanks com
8. O Lakes Animal Farm Research formula to provide full Studies CT 06 05 CT 04 10 and potential nutrition to dairy down the bedding is deep enough CT 08 11 Because of factors outside e Calf jackets or blankets can also be used to keep calves AND help them face of Land O Lakes and Viafield s calves warm and dry challenges associated with control results to be obtained colder weather Cow s Match cannot be predicted or guaranteed Proper ventilation means exchanging dirty inside ColdFront was developed by _by Land O Lakes or Viafield air with fresh air especially at calf level Without Land O Lakes to deliver optimal proper ventilation excess moisture and ammonia nutrition to help during times build up causing respiratory problems and of cold stress whenever the permanent lung damage he Viafield Growing Opportunity PO Box 38 Marble Rock la 50653 ar Viafield Growing Opportunity In observance of the Christmas Holiday We will be CLOSED Monday Dec 26 Open for Business on Tuesday Dec 27 In observance of the New Year s Holiday We will be CLOSED Monday Jan 2 Open for Business on Tuesday Jan 3 In this Issue Look inside for more information www viafield com Viafield Energy LP Service Charges Effective 1 3 2012 Will Call requires a 72 hour or tank reading of 20 30 or the following charges apply 1 Same day LP Delivery regular Hours 50 2 Out of gas amp leak check
9. lubrication needs for your farm home and business And our transport fleet ensures we have an adequate supply of fuels and propane in our tanks so we can meet your energy needs when and where it s convenient for you For more information on the Energy Team please contact Mike Kuboushek Energy Business Team Leader Refined Fuel Team Brad Halverson Refined Fuel Operations Leader 800 632 5903 Maynard Gary Butikofer Refined Fuel Sales Specialist 563 419 1394 Arlington Dean Ehler Refined Fuel Sales Specialist 563 380 0515 Clermont Mike Kelsey Refined Fuel Sales Specialist 641 330 0899 Rudd Richard Koenigsfeld Refined Fuel Sales Specialist 641 330 0795 Marble Rock Joey Kuennen Refined Fue Sales Specialist 563 380 3427 Sumner Mark Wegner Refined Fue Sales Specialist 563 419 9521 Maynard The Propane Team Mike Kelsey Propane Operations Leader 888 870 8950 Rudd Cory Butikofer Propane Sales Specialist 563 419 9529 Arlington Clete Christianson Propane Sales Specialist 563 419 9651 Clermont Gus Engels Propane Sales Specialist 641 330 0936 Rudd Craig Holtz Propane Sales Specialist 641 330 7246 Rudd Matt Katcher Propane Sales Specialist 641 330 0942 Marble Rock Roger Loftsgard Propane Sales Specialist 563 419 9656 Clermont Gary O Dell Propane Sales Specialist 563 419 9525 Arlington Customer Tenant Certification Disclaimer This inspection covers propane LP gas items and equipmen
10. pull furnace fuel from designated pipeline terminals If seller is unable to deliver fuel due to government regulations fuel shortages strikes or any other cause reasonably beyond seller s control seller shall not be responsible to buyer for such failure to deliver In the event buyer fails to take delivery during the time period stated in this contract Viafield reserves the right to charge the buyer for the difference between the contract price and the market price if the market price is lower than the contract price on remaining undelivered gallons on the last normal business day of this contract This option will only go into effect if the buyer does not purchase 100 of their furnace fuel needs from the cooperative To authorize this contract the buyer must sign and return this document within 5 days of the date below Dated this day of 20 Viafield Growing Opportunity Viafield Seller Page 2 of 2 Propane Gas System Check Account Number Invoice Number Name Viaheld Location Address Call Taken By City State_ Zip Telephone Work Home Container Check Requalification er Fittings Size Serial Manufacture Date Cylinder Location Relief Value Leak Only Condition Pressure Held Work Order Pressure Held Work Order Item s Taken Out Of Service Plus All Comments Safety Information Supplied Comments Please note all repairs and corrections made along with any recommended actions Dated this day
11. Europe has lowered concerns about drought and grain crops are now less fragile going into the winter season The USDA crop report was decidedly bearish December 9 with increased carryout in corn wheat and beans both domestically and internationally In reviewing the world numbers it appears most places in the world had decent weather to increase production This year proves we need to watch global production as our weather problems were not serious enough to reduce total world production Weekly Export Inspections In million bushels Week Ending Corn Soybeans Wheat 10 06 11 32 00 23 4 12 6 10 13 11 212 45 3 16 5 10 20 11 29 7 43 9 17 5 10 27 11 31 1 49 6 20 8 11 03 11 23 8 49 2 13 7 11 10 11 35 4 54 1 14 9 11 17 11 37 6 40 9 13 7 11 24 11 36 1 41 8 16 5 12 01 11 38 9 32 0 14 6 12 08 11 35 7 29 7 16 5 10 Week Avg 32 2 41 0 15 7 Trade Estimates 28 0 to 35 0 35 0 to 40 0 14 0 to 20 0 Export Inspections Recap In million bushels Current Previous Current This Last Market Year Market Year USDA week Week to Date toDate Estimate Corn 35 7 38 9 436 7 480 8 1600 Soybeans 29 7 32 0 458 9 686 8 1300 Wheat 16 5 14 6 550 1 594 8 925 Corn Soybeans Wheat Average Weekly Exports Year to Date 29 1 30 6 20 4 Weekly Avg Need to Reach USDA Est 30 6 22 1 14 4 Weeks Remaining in Marketing Year 38 38 26 Export Inspections Top Destinations by Country in million bushels Corn Soybeans Wheat 1 Japan 12 80 1 China 19 87 1 China 4 21 2
12. Our Elgin feed mill is our first facility to implement the HACCP system and we will be evaluating when we will implement it at our other facilities in our commitment to producing safe quality feed products for our producers USDA Crop Report By FCStone and Grain Business Team Leader Brad Foster United States Grain Carryout Dec Trade Guess Nov Corn 0 848 0 838 0 843 Soybeans 0 230 0 213 0 195 Wheat 0 878 0 830 0 828 World Carryout in million tonnes Dec 11 12 Nov 11 12 Dec 10 11 Nov 10 11 1272 121 57 128 3 129 04 64 5 63 56 68 4 68 37 208 5 202 60 199 8 196 13 The USDA report was bearish with actual numbers above the trade guesses but nothing shocking World carryout was higher across the board as well A close above 5 86 Y on Dec corn on December 13 and above 11 35 34 Jan beans would make two consecutive weekly higher closes That is one step to forming a bottom Forecasts are calling for more rain for the Southern Plains as am writing this the week of December 13 The drought is far from over but recent rains are encouraging Market Observations After a better start in the overnight markets grain prices fell early December 13 as the problems in Europe continue to overshadow the commodity markets The Western Corn Belt will enjoy above normal temps and precipitation early this week The Eastern states continue in a rainy pattern frustrating harvest progress particularly in Ohio Recent rain in most of western
13. afety information and been told to read it and share it with all family members I am satisfied with the service work performed I HAVE READ AND FULLY UNDERSTAND THIS CERTIFICATION Dated this day of 20 Viafield Technician Buyer Viafield Growing Opportunity N Viafield Growing Opportunity Clear Diesel Contract Account Name eee Account No It is agreed between of Buyer and Viafield a cooperative of Marble Rock lowa Seller as follows have agreed to purchase and take delivery of gallons of Cenex Roadmaster from Viafield between 2011 and 2011 understand that this diesel will be priced at per gallon taxes included This contract will only be for the use of the customer signing the contract and will not be transferable to anyone else If payment terms are not met as required future deliveries and price guarantee will become null and void To authorize this contract the buyer must sign and return this document within 5 days of the date below Dated this day of 20 Viafield Seller Buyer By Customer Service Manual About Viafield Feed Whether you have dairy beef swine or poultry the Viafield Feed Team can help you develop a feeding program to meet your growth and production goals Working with you on your farm our six nutritionists can help you with ration formulation benchmarking and improving feed efficiency Our three feed mills conveniently located in El
14. at the right of the order line This will unlock your coupon Once any coupons have been deleted delete the order by clicking Delete Order which is just above your coupon drop down TR Viafield Growing Opportunity How to Obtain Your Paycheck Online Team Member Name Username Password Welcome to Honkamp Krueger online check viewing Please read the following information regarding the use and features of the check viewer Viewing e Website https iis honkamp com e Click on the triangle to the left of the date you wish to view then click on the employee name e Once the check has displayed you may click on the Print Save or Email icons to execute those functions Security Features e Encrypted data transmission e Site identity verification e Automatic logout Security Best Practices e Change your password at regular intervals e Clear your browser after each use delete history files caches cookies URL and temporary internet files e Browser settings to prevent personal information from remaining on the pc Internet Explorer Version 6 or Higher e Select Tools gt Internet Options e General Tab Under the Temporary Internet Files or Browsing History in IE 7 and above section click Settings Under the section Check for newer versions of stored pages select the Every time I visit the webpage option e Security Tab Under the Security level for this zone section click Custom Level Scroll to the Scripting section an
15. ay Communications 641 756 3611 Anne Benning Human Resources 641 330 8108 Location Location Address City State Zip Team Leader Phone Phone Fax Carpenter POBox36211WilliamSt Carpenter 1A 150426 Darwin Tabbert 641 736 4818 641 324 1196 7D Clermont Agron 807 Mill Street Clermont IA 152135 Lonny Johansen 563 423 5201 _ 563 423 7070 Elgin PO Box 196 1002 MainStreet Elgin IA 152141 DanBecker 563 426 5566 21 563 426 5252 Grafton Agron 3989 Warbler Ave Grafton ia 50440 641 748 2786 641 748 2781 208 3rd St 50440 DaveFeldt 641 748 2291 MR Dry Terminal _ 533Bradfordt Marble Rock IA 150653 Bob Folkerts 319 239 3581 641 315 2519 Myrtle MN 101 Railroad Ave Myrtle MN 56036 Darwin Tabbert_ 507 448 0016 Sumner 24932 150th Street Sumner IA 50674 Wendal Kueker_ 563 578 3214 563 578 3215 Trucking Logistics POBox36211WilliamSt Carpenter IA _ 50426 DaveFeldt 641 420 7321 641 736 4818 DO Truck Shop Office 855 NGrantSt Manly lA 50456 TimAkemann 641 903 7342 Valley C Store 74 Mill Street Clermont IA 152135 Vickie Chicken 563 423 5505 Winthrop PO Box 127 154 West Madison Winthrop IA 50682 Charlie Hamilton 319 935 3336 319 935 3316 CP Viafield Vehicle Fuel Log a Growing Opportunity Date Vehicle Gas Highway Diesel Off Road Diesel Meter Reading Team Member Go Viafield Growing Opportunity
16. be billed at time of delivery Budget Monthlypaymenttamount____ Furnace fuel sales tax will be divided into ten payments Payments will be from September 1 through June 15 If you want to be put on our Keep Full Program Please Check Box If you want to be put on our Summer Fill Program Please Check Box All contracts will run from September 1st 2011 thru April 30th 2012 Any customer that is not current with their account at the coop will be put on a cash basis and charged the current furnace fuel price at that time or this contract price whichever is higher Same day deliveries for non keep full customers will be charged 50 00 for a trip fee Any unused gallons of booked furnace fuel remaining as of April 30th 2012 will be forfeited by the buyer deposit will not be refunded A Viafield Growing Opportunity Page 1 of 2 Any tax license fee inspection fee or other charge imposed by any governmental authority or other agency on or measure by gross receipts from the furnace fuel herein sold or on the production manufacture transportation sale use delivery or other handling of such furnace fuel shall be added to the price hereinafter specified and shall be paid by customer to company if such tax fee or charge is required to be or is paid by company Customer agrees to pay freight differential if any for furnace fuel pulled from any other pipeline terminal if circumstances make it impossible to
17. cesses HACCP systems are required for meat seafood and juice but are currently voluntary in other food feed industries Why did Viafield start this system at our feed mill Safe feed safe food Humans are at the top of the food chain As a result we re vulnerable to pathogens drugs and contaminants consumed by the animals we eat We chose the HACCP method because it goes beyond traditional produce and test quality control programs HACCP is a written food feed safety plan that documents and describes the procedures used by our facility receiving production delivery etc An analysis of hazards that are known or reasonably foreseeable was completed for Viafield s feed operation Potential hazards included chemical pesticides and drug residues biological mycotoxins and physical plastic and metal hazards Once the hazards were identified written procedures were put in place to prevent or minimize these hazards from contaminating the feed produced at Viafield After completing our written plan training our employees and conducting an internal audit of how the plan was working we contracted with SGS the world s largest quality control and inspection company to audit our HACCP system and verify that it is working as intended On August 8 10 Viafleld passed the SGS certification audit HACCP is a continual process that requires Viafield to reanalyze and update our food feed safety plan
18. d make sure the Active scripting option is set to Enable e Privacy Tab Under the Settings section click Advanced Make sure the Override automatic cookie handling check box is not selected e Advanced Tab apply the following settings e Browsing select the Enable page transitions option e HTTP 1 1 Settings select the Use HTTP 1 1 through proxy connection amp Use HTTP 1 1 options e Security select the Do not save encrypted pages to disk Empty Temporary Internet Files Folder when browser is closed USE SSL 3 0 and Use SSL 2 0 options Firefox Version 3 e Select Tools gt Options e Select the Privacy Panel then the Private Data section e Check the Always clear my private data when close Firefox option e Uncheck the Ask me before clearing private data option e Click the Settings S yeued QuOMSsvd pegea IWVYNAISN WO TELIOI SIJSUSC pegeT ny sjlejep ul Boj pue sseuppe q m Bulmojoy ap Buisn Mou ul 507 AOMISU sued yeay nod Ul pepnjoul ue sueisisAyd yey Bnp uondusssud JINOA Jo uosa aeua e aeuz SI juawAedos nap vogdusssud 10 ISIA SIO AnoA SI Jey qgonpap soueinsul yyjeay AnoA si eym se yons suons nb 0 sJ msue puy UBD nog Jeyod syyouag y asn suejd 314 U q INCA yym Jj sInoA BzLieimwej OF pasu no UDUAA s s gem Auedwos saueinsul o syu q Sbueys uawas SLUG e s uepuedep 1g s4ojdws IEP Ay q B g sjapjoog Jyausg e seuigng Jyeusg e SB YONS SUID BUIUIEJUOD JOUI
19. e starter e Steak Maker feedlot Maxi Care Plus milk replacers feed amp sow products supplements Future Cow and Cornerstone EcoCare Feed improves e QLF liquid feeds Starters with AMPL Calf Technology clean up in swine barns e Accuration finisher with Intake Land O Lakes Calf Care products True Appetizer feed for increased Modifying Technology Including Gammulin Insure and Intake in the summer e ProPhos blocks Electrolytes PUSH sow feed i f Propel Energy Nugget Contact Mike Kirby 563 419 9522 Contacts Jerry Cole 563 920 7481 4 Rally Dairy Feed Steve Woods 563 380 4379 MetaPro Nutrition Contacts Lynn Bleuer 563 650 1983 Dan Franzen 563 380 7473 HORSE e Equine family of complete feeds for every stage of your horse s life the hay is built in e Purina Strategy pelleted feed e Omolene feeds for every stage of your horse s life Contact Erika Brincks 563 423 5293 Bill Hayes 563 426 5566 Honor Show Chows High Octane show supplements Home Grown poultry feeds Purina Natural Advantage Rabbit Exclusive pet foods for every stage of your dog s or cat s life Red Flannel pet foods Country Acres cat food Happy Hound biscuits Chow Goat mineral and milk replacer Contact Erika Brincks 563 423 5293 Bill Hayes 563 426 5566 Contact Erika Brincks 563 423 5293 Bill Hayes 563 426 5566 In addition we also carry some Hubbard Hormel and Kent products Viafie
20. ed with some well established brands to bring you our producers and customers products we stand behind These products help us stay true to our brand promise We promise to provide innovative products and dependable service to help you meet and exceed your potential Agronomy It is the Agronomy Team s goal to help producers get the most return on every acre To aid in this goal partnerships with Winfield Solutions Monsanto NK Syngenta and Mycogen have been formed Although increasing yields is always the focus the Agronomy Team realizes that crop protection plays an equally important role in a producer s successful operation Viafield offers a variety of crop protection products from Agri Solutions Below are the products and services the Agronomy Team at Viafield offers If you have any questions on these products or services please contact Mike Harden Agronomy Business Team Leader at 641 330 0789 Or contact one of our Agronomy Account Relationship Managers today CROPNUTRIENTS CROP PROTECTION SEED SERVICES 82 0 0 Herbicides Insecticides Fungicides Corn Soybeans Alfalfa and Custom application 32 0 0 from Forage products from Grid sampling 46 0 0 Agri Solutions Yield card reading 11 52 0 Monsanto Croplan Genetics Tissue testing 1340D Dow AgroSciences Asgrow DekalbTM Crop scouting Bayer NK seeds Seed treatment BASF Mycogen Dupont Forage First Syngenta FMC Valent 0 0 60 Secondary amp M
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22. gin Maynard and Rudd make us one of the largest feed manufacturers in lowa Through our partnership with Land O Lakes Purina Feed we provide research proven and field tested feed technologies in both custom feeds and standard products In addition to livestock feed Viafield can meet the nutritional needs of almost any animal you raise or feed including horses cats dogs rabbits poultry and goats Viafield also carries some Kent feeds at our Arlington Maynard and Sumner locations Hormel feeds at Northwood and Hubbard feeds at Rudd Viafield Feed Delivering on the Viafield Promise with local mills supported by the world s most advanced animal nutrition research Lynn Bluer Dairy Production Specialist 563 650 1983 Matt Pearson Livestock Production Specialist 641 832 0232 Mike Kirby Beef Production Specialist 563 419 9522 Dan Franzen Dairy Production Specialist 563 380 7473 Jerry Cole Swine Production Specialist 563 920 7481 Steve Woods Swine Production Specialist 563 380 4379 Viafield Web Store Tips for Shopping and Using Coupons Your buyer ID and password are case sensitive After logging into the web store you will see a Select Modify Shipping page o Select your shipping location from the drop down menu and hit the Tab key Your selection should fill in the address information automatically o Type your first and last name in the Attention area o Click the Update Shipping Infor
23. icronutrients Energy With a team of six Refined Fuel Sales Specialists and Seven Propane Sales Specialists the Viafield Energy Team comes well equipped to serve all of your propane and refined fuel needs Viafield has partnered with Cenex to provide the following products to its members and customers PROPANE REFINED FUEL Propane for home heat dryer gas farm use Supplier of Cenex Fieldmaster Cenex Roadmaster Contract LP program Cenex Wintermaster fuel Budget Pay program Supplier of Cenex gasohol amp unleaded gas LP white heater sales amp service Supplier of Cenex lubes bulk oil drums amp package LP tank purchase programs Tankwagon delivery to entire Viafield trade territory Transport delivery to farms amp businesses a Sard repair Supplier of gas amp fuel to convenience stores Farm tank sales LP equipment sales and installation Petroleum equipment sales Transport delivery to farm amp business Diesel contracting programs Contact Contact Cory Butikofer Arlington 563 419 9529 Mike Kelsey Rudd 888 870 8950 Clete Christianson Clermont 563 419 9651 Gary Butikofer Arlington 563 419 1394 Gus Engels Rudd 641 330 0936 Dean Ehler Clermont 563 380 0515 Craig Holtz Rudd 641 330 7246 Matt Katcher Marble Rock 641 330 0942 Joey Kuennen Sumner 563 380 3427 Roger Loftsgard Clermont 563 419 9656 Mark Wegner Maynard 563 419 9521 Gary O Dell Arlington 563 419 9525
24. ld Feed Delivering on the Viafield Promise with local mills supported by the world s most advanced animal nutrition research Grain RISK MANAGEMENT With a total capacity of 26 million bushels of grain and GRAIN STORAGE l Arlington 1 500 000 bushels e FCStone Revenue Floor access to four railroads Iowa e nier 731 000 bushels FCStone Seasonal Weekly Put Northern Canadian Pacific Clermont 364 000 bushels FCStone Guaranteed Union Pacific and the Canadian Elgin 1 044 000 bushels Quantity Accumulator Northern Viafield can now Grafton 1 173 000 bushels Input finance program through the E eral new markets Lamont 700 000 bushels Cooperative Finance Assoication Inc London 1 100 000 bushels Manly 3 000 000 bushels New risk management Marble Rock 2 600 000 bushels strategies are something your Maynard 2 106 000 bushels cooperative is extremely proud Myrtle 920 000 bushels of Viafield has partnered with ee u l0 lbushels Mi i andalia Agronomy Location FCStone and the Cooperative Rockford 1 500 000 bushels Finance Association Inc to Rudd 2 325 000 bushels bring producers new ideas and Sumner 1 685 000 bushels Volga 90 000 bushels strategies to help secure profits and get the most return on every acre The table shows Viafield s storage capacity by location and the risk management strategies offered Viatield List of Products and Services At Viafield we offer a wide spectrum of products and services We have partner
25. mation button to begin shopping Coupons used in the shopping cart wi only allow balances of gt zero Any unused portion of a coupon will be transferred to a new coupon created by system Once on the credit card page there is another drop down for coupons WARNING You_may need to scroll down a bit to see it _Onthe credit card page the sales tax is added At that time additional coupons may be used to pay the sales tax O the credit card information will no longer be needed and the entr Once the order balance is lt area is blanked out If your balance after using all of your coupons is gt 0 you must enter a valid credit card number and billing information in order to submit your order You may go back and edit your order by clicking Edit Order at the lower left of the credit card page Once back in the web store you_can o Do more shopping and add more items to your order o Click on Shopping Cart to make changes there o Click on Check Out Items on the shopping cart page to go back to the credit card page When you are finished shopping adding coupons and completing the credit card information if necessary click Submit Order You will see an order confirmation that you may print for your records if you wish IMPORTANT NOTE If you decide NOT to place an order please edit the order on the shopping cart page and delete any coupons that were used To delete a coupon order line click the red X
26. of 20 Viafield Technician Buyer G Viafield Growing Opportunity Fall Diesel Sales Contract Account Name __ 00 Account No It is agreed between of Buyer and Viafield a cooperative of Marble Rock lowa Seller as follows Fixed Price The buyer agrees to buy gallons of Diesel for delivery between September 1 2012 and November 30 2012 The purchase price for the products is per gallon The buyer agrees to pay the purchase price subject to the normal credit terms of the seller The product will be billed at the time of delivery If buyer fails to take all contracted product hereunder by November 30 2012 the unused gallons will be billed to your account The contract does NOT provide protection against price declines Maximum Price The buyer agrees to buy gallons of Diesel for delivery between September 1 2012 and November 30 2012 The MAXIMUM price for the product will be per gallon Actual billing price will be the lower of either the Maximum set price or the spot delivery price The buyer agrees to pay herewith a per gallon option cost non refundable fee for cost of option The buyer agrees to pay the purchase price within normal credit terms of the seller Applicable federal and state taxes will be added for delivery of Clear Diesel Viafield a cooperative reserves the right to VOID this contract for any account that does not pay according to the normal Viafield credit policy All contracts
27. s older than 21 days for maintenance let alone growth Adding a 3rd milk replacer feeding later in the You can go to our website evening will provide more nutrients help warm www viafield com to learn calves and increase their fluid intake Feeding them how it provides energy later in the evening will provide adequate energy When it s cold outside calves while balancing fats and during the cold nights need more dietary energy carbohydrates and the benefits Warm water should be provided at least twice a just to maintain their body of L Carnitine Suffice it to say day and removed before freezing in cold weather condition not to mention that it delivers what calves need continuing to grow and thrive in cold weather increasing Cold stressed calves are more susceptible to We ve talked about this for average daily gain by 7 3 in diseases such as naval infections calf scours years and now we have a eight trials and 9 7 in the and pneumonia Work with your veterinarian to milk replacer specifically for trials run in colder months Give identify early symptoms and determine treatment calves in cold weather one of our nutritionists a call to protocols learn how ColdFront can help e Provide a deep bed of straw about 5 6 for the Cow s Match milk replacer your calves weather the cold calves to nestle in to preserve body heat If the is now available in a winter calf s legs are completely hidden while she s lying Land
28. t visible and accessible to the service technician and represents the conditions existing on the date of inspection It does not cover latent or manufacturing defects the internal working of sealed equipment or structural components and cannot be construed to cover future or unforeseen happenings I acknowledge that the individual performing the GAS System Check informed me of the GAS System Check procedure and the outcome of the inspection what was covered by the inspection and what was not covered what repairs and or alterations if any were made to the gas system or appliances and options available for making recommended changes to my gas system I further acknowledge by initialing each of the following items that I have informed the individual performing the GAS System Check of all gas burning appliances and gas lines on my property I have been told what to do if I smell a gas odor or otherwise suspect a gas leak and have been shown how to turn the gas off at the tank I have smelled the propane gas and can detect its odor I have been told that the odorant giving propane its distinctive smell can fade or diminish in intensity In addition I have been told that certain physical limitations or conditions might prevent me from smelling a gas leak I have been told to consider installing one or more propane gas detectors listed by Underwriters Laboratories as an additional measure of security I have received customer s
29. tion we have partnerships with the following organizations to provide you with chemicals Monsanto Dow Agri Sciences BASF Syngenta and Bayer The Agronomy Team comes well equipped to serve all of your needs A team of 10 Agronomy Account Relationship Managers 17 Customer Application Operators and four Agronomy Operations personnel make up the Agronomy Division For more information on Viafield Agronomy Team please contact Mike Harden the Agronomy Business Team Leader at 641 330 0789 Agronomy Account Relationship Managers Dave Adams Arlington 563 633 3415 Gary Benson Arlington 563 633 3415 Kassie Billerbeck Arlington 563 380 8952 John Swehla Clermont 563 423 5297 Lonny Johansen Clermont 563 423 5297 Bryan Koster Manly 641 381 0071 Dominic Vance Marble Rock 641 330 7245 John Julseth Northwood 641 324 2753 Scott Girdler Randalia 563 380 1953 Kennon Gumm Randalia 563 419 9528 Feed The Viafield Feed Team can help you develop a feeding program to meet your growth and production goals for almost any animal you raise beef dairy swine horses cats dogs rabbits poultry goats and even some exotic species Through our partnership with Land O Lakes Purina Feed our standard products and custom feeds include the research proven and field tested products and technologies listed below BER DAIRY SWINE e Rangeland minerals amp tubs Cow s Match Cornerstone and UltraCare Gel pr
30. will be delivered on a Route Delivery basis as scheduled by Viafield The buyer agrees that all deliveries of product made after inception of this contract shall apply toward this contract first Any products purchased or delivered to the buyer in excess of the agreed gallons will be billed at the Seller s posted retail price and date of delivery The buyer agrees that this contract does not guarantee supply of product In the event there is a lack of supply caused by transportation strikes pipeline shortage or breakdowns quotas set by the government agencies or actions of foreign or local governments and associations or other such cause The buyer agrees not to hold seller responsible therefore Seller reserves the right to adjust the contract price to reflect increases caused by new governmental legislation increased or additional taxes or other causes beyond the control of the seller To authorize this contract the buyer must sign and return this document within 5 days of the date below Dated this day of 20 Viafield Growing Opportunity Viafield Seller Customer Service Manual About Viafield Energy The Viafield Energy Team combines the forces of the former Northeast lowa Co op s and North lowa Energy s refined fuel and propane departments Working together as one team our staff of six Refined Fuel Sales Specialists and seven Propane Sales Specialists will serve your propane gas diesel fuel gasoline oil and
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