TTPM2 Ticket Printer/Encoder
Contents
1. _ A The ticket material hooks onto something on its way into the printer Misadiusted rollers over the magnetic heads Take some tickets and put them on the lid of the printer Load them into the printer and print tickets If the problem now is gone the ticket path to the printer is the cause of the problem October 01 TTPM2 Operators Guide 15 4 7 4 7 1 4 7 2 16 Messages on your screen The printer communicates vvith the host computer that runs your ticket booking softvvare This means that any condition that occurs in the printer should be taken care of by the softvvare in such a vvay that you get the guidance you need to solve the situation Errors reported by the printer 1 Out of tickets Please load tickets in the lower rear input 2 Out of tickets Please load tickets in upper rear input 3 Paper jam when fetching ticket from lower rear input Please make sure that the tick ets can move freely into the printer 4 Paper jam when fetching ticket from upper rear input Please make sure that the tick ets can move freely into the printer 5 Cutter error No full cut performed Please clear paper jam in cutter 6 Cutter error Cutter blade not returned to home position Please clear paper jam in cutter and turn OFF then ON the printer to return the cutter to home position 7 Cutter error Cutter blade not moving Please clear pa2. down and the railway symbol forward Put the weight on top of the ticket pile SW00022 Figure 5 Positioning the ticket stock 2 3 3 Front load versions Figure 6 Loading a single ticket from the front 8 TTPM2 Operators Guide October 01 3 MAINTENANCE 3 1 Daily performed by operator This should be carried out Daily in high print volume environment and Weekly in low and medium volume environments One Cardclene cleaning card will be required for the following process e Remove ticket stock Eject ticket from inside the printer by pressing the button next to the green light e Insert Cardclene into the upper rear ticket entry A in illustration and press the front button green The ticket will be taken into the printer and ejected in the front For best results the card should be inserted at least 4 times two in the upper and two in the lower ticket entry The card is designed to remove debris e paper dust So therefore you are advised not to insert the card in the same way every time it should be rotated before every insertion so that all surfaces are fully used e Finally reload the ticket stock and turn the printer on Figure 7 Inserting a cleaning card in rear ticket entry 1 See page 13 Cleaning products shopping list for details October 01 TTPM2 Operators Guide 9 3 2 10 VVeekly performed by trained operator or handyman This should be carried out Weekly in high print vol
3. error types can shovv up during processing The most common is that the TTPM2 is out of paper All errors encountered by the printer and requiring operator assistance are indicated vvith a signal from an indicator on top of the printer The operator then has to follovv a specific procedure depending on the type of error that caused the stop The procedures are as follows Yellow indicator lights up Indicates No paper in the selected paper entry Insert new paper supply or new single ticket The document will be automatically loaded to active position Yellow indicator ON and green indicator ON or flashing No paper in the selected paper entry Ticket data has been received Insert paper into the selected paper entry Red indicator lights up Indicates unsuccessful read after write of the magnetic encoding The TTPM2 makes a second attempt to encode and read the ticket During that attempt the red indicator will go out For each unsuccessful attempt the red indicator lights up again Red indicator is ON If the Red indicator stays ON even though ticket stock is present in the selected entry this indicates that the paper path in the TTPM2 has been blocked Follow the descrip tion on the next page to remove the paper jam NOTE No data is lost in the process of detecting and acting on errors as long as the printer is not switched OFF If however the printer is switched OFF by mistake when an error is attended to tvvo tickets vvi
4. line Make a self test printout to check that the printer prints without use of the host com puter Check that the printhead pressure plate is lowered fully 4 3 Barcode unreadable Clean the printhead Make test printout to check that the line across the paper has no gaps in the width used by the barcode all pixels in the test line are black a ee T Lona Ticket Swecoin tel HW SWECOIN se AS H 123945678901 734567890122 his CAUTION NEVER store the tickets on the floor Stones that enter the printer together with the ticket material destroy the printhead 14 TTPM2 Operators Guide October 01 4 4 Many encoding retries Bad stripe material on ticket Wrong ticket thickness The ticket material hooks onto something on its way into the printer Dirt buildup on feed rollers Erroneously adjusted magnetic rollers 4 5 Frequent paper jams The ticket material hooks onto something on its way into the printer Ticket material too wide wider than 54 3 mm Slipping ticket transport due to dirt buildup on rollers or drive belts Worn of missing drive belts 4 6 Striped tickets Ticket material without magnetic stripe Magnetic stripe on the wrong side Should be facing downwards on the left side of the printer as seen from the ticket exit In the center facing down on center track printers a x
5. the Cardclene and lower the printhead e Lower the printhead to normal position e Close the lid and turn the printer on e Wipe of the outside surfaces of the printer e Load tickets e Make atest printout to see that the printer functions correctly e f you used the self test to do the test printout turn OFF and ON the printer after wards and the printer is ready for another week of hard work The printer is now ready for use 12 TTPM2 Operators Guide October 01 3 3 3 4 October 01 Annual performed by technician Disconnect the power and interface cable Remove the cover Check that screws are tightened and inspect rubber belts and rollers for wear and cracking Check that the cogwheels align properly and are firmly fixated on their shafts Check for missing circlips Check that you can rotate the rollers over the magnetic heads when no ticket is in serted between head and roller Enter a single ticket into the lower rear input Turn the rear cogwheels to feed the ticket in over the magnetic module until the rear of the ticket passes the home posi tion sensor Check that you cannot easily rotate the rollers over the magnetic heads Turn the rear cogwheels the other way around and check that the ticket goes up to the upper rear upper track Forward the ticket again as much as possible while checking that is passes between the rollers after the cutter without slipping Hold down the plunger of the fron
6. TIPMZ2 Ticket Printer Encoder Operators Guide Publ No 00861 000 Ed A October 3 2001 SWEG N Related manuals TTPM2 Selection Guide 101193 TTPM2 Operators Guide 00861 000 TTPM2 Technical Specification 00874 000 TTPM2 Installation and Programming Manual 00759 000 TTPM2 Service Manual 00693 000 This is a publication of Swecoin AB Box 322 SE 192 30 Sollentuna Svveden Phone 446 8 623 45 60 Fax 46 8 594 709 89 E mail techsupport swecoin se sales swecoin se Web site http www swecoin se SWECOIN AB 2001 All rights reserved Reproduction in whole or in parts is pro hibited without written consent of the copyright owner We have taken great care to ensure that the information in this manual is correct and complete However if you discover any errors or omissions or if you wish to make suggestions for improvements you are welcome to send your comments to us Swecoin AB disclaims any liability resulting from the use of this information and reserves the right to make changes without notice Edition A October 2001 Printed in Sweden This edition of the manual is based on firmware 906 350 and control board 2448 901 2 TTPM2 Operators Guide October 01 CONTENTS October 01 1 T H TO QUCLOR rss 4 2 ORCOS 5 Z AC GON seco state dave sb a laya E 5 27 OPErItor CONTOS 0 0 0 eae 6 2 7 EOadIRQ 1CKe o ae ett 7 Malhtenance aaa aaa iii 9 3 1 Dally performed b
7. and hold the front push button to eject the ticket towards the front of the unit Exit paper jam clearing mode Power OFF and back ON again the TTPM2 is operational but any ticket information pre viously sent to the unit is lost Manual cranking You can also power OFF the printer and turn the feed rolls manually to remove the blocking ticket TTPM2 Operators Guide October 01 5 2 6 Lifting the printhead Push the printhead release lever forward while lifting the printhead Release the lever when the printhead is lifted E Printhead ua Figure 12 Lifting the printhead Now the paper path is relieved and you can remove any stuck ticket and clean the printhead CAUTION The printhead is very sensitive to static electricity and to scratches NEVER use any tool on the printhead To clean it use a soft piece of cloth and pure isopropyl alcohol 5 3 Self test 1 Press and hold the front pushbutton at povver ON to enter self test mode 2 Press again to encode and print one ticket The printout shows current firmware ver sion 3 Turn printer OFF and ON to exit self test mode The green indicator lights up at power ON Should it fail to light up switch the TTPM2 OFF and back ON again If the green indicator is still OFF check your power connection both in the TTPM2 and in the wall outlet Also check your main power supply fuse October 01 TTPM2 Operators Guide 19 6 MOVING THE PRINTER If yo
8. er point the nozzle at each of the 5 visible sen sors see photograph above and blow very briefly Next clean the rollers that are indicated in the belovv photo October 01 n l i 4 Figure 10 Clean the rubber rollers Close the lid insert ticket stock into the rear hopper turn the printer on and a ticket will be fed into the machine Turn the printer off and lift the lid Place the Cardclene onto the indicated rollers using only a slight amount of pressure and manually with your thumb as shown in the photograph on the right turn the brass gear so that the ticket is fed forwards and the rollers are rotated The pressure applied to the Cardclene will clean the necessary rollers Close the lid and turn the printer on The ticket will be ejected and another will take its place TTPM2 Operators Guide 11 Next clean the roller attached to the brass gear used above e Turn the printer off open the lid and lift the printhead CAUTION The printhead is sensitive to scratches and static electricity NEVER use tools of any kind against the printhead Figure 11 Cleaning the drive belts Insert the Cardclene under the clear plastic flap below the printhead and manually rotate the brass cogvvheel so that the leading edge of the cleaning card passes the roller see photograph on the right e Hold the card with your right hand whilst rotating the brass cogwheel a couple of full times e Remove
9. ewly delivered tickets have the correct measurements This may save you from endless paper jams Perforation not allowed Stub perforati within this 6 mm wide area Uo pernorauon R 3 15 20 3 0 38 0 02 Thermal coating Transport direction Magnetic stripe N max 1 A O lt LO 1 I 110 0 25 mW 36 SW95044E Figure 13 Gapped 110 mm tickets Thickness 0 18 0 25 or 0 40 0 02 mm Width 53 6 to 54 2 mm most critical parameter Length 86 or 110 0 25 mm Corner radius 3 15 0 3 mm 0 mm Used for optical detection of top of form and cut 22 TTPM2 Operators Guide October 01
10. icket The printout Flickering Receiving data shovvs current firmvvare version Turn printer OFF and ON to exit self test Temporarily OFF Commands are executed mode Figure 2 Indicators and pushbuttons Using the buttons and indicators vvill be further explained later in this manual 1 Do not hold the front button depressed Doing so will result in erroneously cut tickets often resulting in paper jam On CD 200 versions load new ticket stock then press the center pushbutton 6 TTPM2 Operators Guide October 01 2 3 Loading tickets NOTE Do not turn off the printer to load tickets 2 3 1 Single and dual track versions Position the tickets behind the printer with the magnetic stripe facing down on the left side of the printer Insert the ticket material in the rear ticket entry until it stops E o o A SVV97116 Figure 3 Positioning the ticket stock 1 b 6 Figure 4 Position of the magnetic stripe when loading paper CAUTION NEVER store the tickets on the floor Stones that enter the printer together with the ticket material destroy the printhead CAUTION Make sure that the ticket path between the ticket material is free from hard edges October 01 TTPM2 Operators Guide 7 2 3 2 CD 200 version Load the tickets in the hopper with the magnetic stripe facing
11. ll normally be lost because of the error 1 The ticket being printed will be lost 2 The next ticket will be lost The reason for the next ticket being lost is that even though the printer has battery backed up memory which preserves data it is not possible to guarantee that no data is lost in the serial communication during the power OFF condition t is therefore neces sary for the printer to erase the input buffer and wait for either a clear or print command before it can synchronize printing to incoming data TTPM2 Operators Guide 17 5 1 5 2 5 2 1 5 2 2 5 2 3 5 2 4 9 2 5 18 CORRECTIVE ACTIONS General reset A general reset of the TTPM2 restoring all parameters to their default value is effected if all three pushbuttons are kept depressed at power ON All three indicators will light but nothing else will happen At this point the power has to be turned OFF and ON once more The 2 is then reset Paper jam removal Open the TTPM2 cover to locate and remove the ticket that is stuck in the mechanism Use the following procedure Select paper jam clearing mode 1 Power OFF 2 Push and hold the rear pushbutton while turning ON the power The red indicator shows a steady light to indicate paper jam clearing mode Tickets stuck in rear of the printer Press and hold the center push button to eject the ticket towards the rear of the unit Tickets stuck in front part of the printer Press
12. per jam in cutter and turn OFF then ON the printer 8 Paper jam when trying to print the ticket Please clear the paper jam 9 Magnetic encoding on track 2 or center track failed Check that the stripe on the ticket stock is positioned to the left of the printer as seen form the ticket exit 10 Magnetic encoding on track 1 or 3 failed Check that the stripe on the ticket stock is positioned to the left of the printer as seen form the ticket exit 11 Not possible to read magnetic information on inserted ticket Make sure the ticket is inserted correctly 12 No document inserted within time limit for a front load Please Retry 13 Ticket inserted through front load but immediately retracted Please feed the ticket in again 14 Ticket inserted through front load is blocked Please clear the front load input 15 Unable to retract the ticket from the front load 16 Old ticket found in the ticket path during power on t has been erased VOID printed and ejected 17 Critical error The printer must be turned OFF error condition cleared then turned ON again Acknovvledges reported by the printer 1 Ticket stock is available in the selected ticket track 2 The magnetic encoding was successful 3 The ticket is ready to be printed encoded and cut 4 The last line of the printable area has been printed successfully TTPM2 Operators Guide October 01 4 8 October 01 Indicators on the printer Different
13. t is a good rule to spend a fevv minutes taking care of your printer before or after a big event or when the day is over before you put out the light and go home TTPM2 Operators Guide October 01 2 1 October 01 OPERATION Switching on The povver svvitch is on the rear right side of the printer Do not press any other button when turning on the printer for normal operation Povver ON OFF svvitch Povver cable receptacle Fuse holder nterface connector SWO00016 Figure 1 Position of the Power ON OFF switch TTPM2 Operators Guide 5 2 2 Operator controls The front panel has three buttons and three indicators vvith the follovving functions Red indicator Rear pushbutton Error turn OFF Press and hold at povver ON to turn on paper and ON the printer lam clearing mode Press front button to to clear advance ticket forvvard and middle button to retract ticket backvvards Turn printer OFF AN and ON to exit paper jam clearing mode Yellow Indicator Fixed Out of zm Blinking Print command O Ejects any document in received but out of paper the selected ticket track Center pushbutton Same as when an E TF command is received 6 Front pushbutton Green indicator 1 1 Cuts and ejects a ticket Fixed Power ON printer ready m 2 Press and hold at povver ON to enter Blinking Insert ticket self test mode Press again to encode and print one t
14. t solenoid and turn the largest of the front cog wheels on the right Check that the ticket enters between the platen and the printhead without slippage then remove the ticket Check the position of the springs They should be as close together as possible Remove any dust that has fallen down into the printer Make a weekly maintenance Reassemble the printer Make test tickets while watching the tickets move through the printer If ticket trans port hesitates check the width adjustment of that part of the ticket track After completing this the printer is as good as new Cleaning products shopping list OOO DU O O Isopropanol solvent impregnated cleaning cards AF Cardclene Compressed air spray can AF Sprayduster Vacuum cleaner with computer type hose and brush set Pullman Mini Vac PVB 2 Pure Isopropyl alcohol 99 7 AF Isoclene Rubber roller restorer fluid AF Platenclene PCL 100 Lint free cleaning cloth AF Safewipes Cleaning products can be purchased from various suppliers around the world The AF products within parenthesis in the list above are examples from AF Computer Cleaning Products see www af net com TTPM2 Operators Guide 13 4 FAULTFINDING 4 1 No tickets produced and yellovv indicator ON Load ticket stock in the selected ticket track 4 2 No faint print Check that the ticket material is thermally coated by svviftly striking your nail across the ticket This should produce a black
15. u plan to move the printer follow the steps below to avoid unpleasant surprises 6 1 Secure shipping Always ship the printer in its original packing material If you lost it order new from Swe coin 6 2 Secure smooth paper path The ticket material must not hook onto anything on its way into the printer All edges that the ticket material passes must be smooth and with large radius RIGHT VIEW ID FANFOLD TICKET STOCK FANFOLD TICKET STOCK SW00007 CAUTION NEVER store the tickets directly on the floor Stones that enter the printer together with the ticket material destroy the printhead 20 TTPM2 Operators Guide October 01 6 3 6 4 October 01 Ensure interference free environment The nevv location must be vvithout electrical and magnetical interference The printer must be connected to a grounded power socket Add a power line conditioner and proper screening if necessary Use correct serial cable Use a correctly configured serial interface cable between the printer and host computer The printer may print single tickets correctly with other cables but when batch printing tickets the loss of handshaking gives incorrect number of tickets or misprinted tickets TTPM2 Operators Guide 21 7 TICKET STOCK The TTPM2 printers are produced calibrated for and tested with the customers ticket stock When you receive new ticket stock form your supplier please take a moment to check that the n
16. ume environment and Monthly in low and medium volume environments Remove ticket stock Eject ticket from inside the printer by pressing the button next to the green light Figure 8 Inserting a cleaning card in rear ticket entry and pressing it firmly On all printers Push the Cardclene into the Slot A as in photograph above left and the card will be taken into the printer which will stop feeding when only 5mm is show Ing Press firmly down onto the card with your thumb as in photograph above right and press the button next to the green light After 5 seconds lift your thumb to release the Cardclene and it will be ejected through the front slot On front load printers Holding the last 5mm of the Cardclene firmly insert it into the front hopper and issue a load ticket from front command L3 The printer will try and pull the card in but if you hold onto it firmly enough so that all but the last 5mm is pulled in it will give an error after approx 5 seconds and the ap propriate roller will have been cleaned Turn off and on the printer to remove the Cardclene On CD 200 versions Insert the Cardclene into the empty card dispenser and place the weight on top of it Turn the printer off and on and after approx 20 seconds the cleaning process will stop Remove the card and turn the printer off TTPM2 Operators Guide October 01 Figure 9 Blovv the dust from the sensors Raise the lid and using the air dust
17. y operatoruna a b k 9 3 2 Weekly performed by trained operator or handyman 10 3 3 Annual performed by technician oocccoccccocnccncnconnnoncnnnnnnonononnnnconcnonanonos 13 3 4 Cleaning products shopping 115 6 13 4 FAUNIA tetndet erences 14 4 1 No tickets produced and yellow indicator ON 14 4 2 NOME PO 14 4 3 Barcode unreadable c 14 AA Nany encodind Felnesmn a aaa os 15 40 Prequent paper JO ici a aaa AR ALA lV ea ths 15 L D CR 15 4 7 Messages on your sereei 16 AS ndicators on The PA asia a D b si 17 9 Corrective actlonSuuuy aa a a a a a R lada uda 18 SA Generalresee cala ici 18 g2 Paberialmremoyal AD MM 18 77 50 r ii S ia 19 6 Moving ne printer aaa a ad 20 Git 2SECUrE SHIP DING vull bid 20 6 2 Secure smooth paper batil a Qa Aalto 20 6 3 Ensure interference free 21 6 4 Us corectserflalcaDble ua A dy Bela debat ib 21 T HCKELStOCK oa 22 TTPM2 Operators Guide 3 INTRODUCTION This manual should help you maintain your printer in top condition over many years and hundreds of thousands of tickets The essence of this manual is that a clean printer is a reliable printerl The regularity of the outlined maintenance is greatly affected by the ticket volume of your application Bu
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