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1. Press the Utility Counter key Touch the User Setting key Touch the Initial Setting key Touch Current Setting followed by OK Touch Close twice to exit Note The default settings of the Copy Mode or Scan Mode can be set to factory default by touching Factory Default NOORWN Solution ID TAUS0648258EN Solution Usage Description How to set the default mode for Copy Scan or Fax Solution To set the default mode perform the following 1 Select Utility 2 Select 2 User Setting 3 Select 3 Initial Setting 4 Select Current Setting 5 Select OK 6 Select Close 7 Select 3 Administrator Setting 8 Enter the administrator password 12345678 then select OK 9 Select 1 System Setting 10 Select 9 Reset Settings 11 Select 1 System Auto Reset 12 Select the desired default screen Copy Scan or Fax and select OK 13 Select Close 4 times to return to the main copy screen 14 Power the machine off and on using the Sub Power switch on the operation panel Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 153 bizhub 600 Solution ID TAUS0649315EN Solution Usage Description PDF image from the scanner is not exactly 8 5x11 when retrieved Solution CAUSE A bug was identified with the earlier firmware SOLUTION This issuehas beencorrected with Phase 2 release minimum which is available via the Konica Minolta Download Select
2. Press User Setting Press Paper Tray Setting Press Print Lists Select any paper tray as the default for the fax reports OF GON gt Solution ID TAUS0652755EN Solution Usage 2 Description How to print legal booklet using thelC 202Visual PostScript or PCL drivers from Microsoft Word Solution Thetwo attached documents to this solution provide instruction for printing legal booklets from Microsoft Word The print drivers and engine firmware can bedownloaded from Download Selector inKonica Minolta SSDWeb Supporthome page Notes 1 The 600 or 750 must be at overall level 20 and print drivermust be at version 2 0 0 The requirements are listed in the attached documents 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site Trademark ownership information Solution ID TAUS0652783EN Solution Usage 2 Description DF604 when making copies from the document feeder productivity is poor because originals are scanned twice The Mixed Original Detection mode is causing this issue When mixed original detection is disabled the copier scans only once Can the amount of scans be changed from two to one in mixed original mode Solution The firmware in the copier has been enhanced to change the operation of the mixed original detection mode from two scans to one scan greatly improving the productivity of the copier Please upgrade the firmware to minimum versi
3. 1 In Microsoft Excel select the first worksheet 2 Select File 3 SelectPrint 4 Select Properties 5 In the print driver select Duplex Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 66 bizhub 600 Software Driver related 6 Select OK 7 Select Cancel in the print dialog box Repeatsteps 1 7 for each worksheet in the workbook 8 Select File 9 Select Print 10 Select Entire Workbook 11 Select OK SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0801963EN Solution Usage 1 Description When attempting to transmit a fax from a PC it prints and is not transmitted Solution CAUSE The Add Recipient button was not clicked SOLUTION To complete a fax transmission from a PC perform the following Select print and choose the PCL driver for the bizhub 600 or bizhub 750 Open Printer Properties Go to the FAX tab Select the FAX radio button under Mode Selection Enter the destination number in the FAX Number box Click the Add Recipient button Click OK Click Print SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD ONDOABRWN Solution ID TAUS0808581EN Solution Usage 1 Description Certain MFP settings may affect PageScope applications from communicating with Konica Minolta devices Solution For newer model Konica Minolta MFPs the following MFP settings may affect commu
4. 9 Select SMB and click next 10 Enter the name of the SMB registration being created and select a reference in the index 11 Enter the PC NetBIOS name uppercase or TCP IP address in the Host Address field 12 Enter the folder name in the File Path field If the folder is located on the root drive enter only the folder name If the folder is not located on the root drive Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 16 bizhub 600 Miscellaneous enter the path to the folder 13 Enter the User ID and Password in their respective fields If the PC is a member of a domain enter the User name and Password of a valid domain user account If the PC is in a workgroup enter the User name and Password of the local user account The User ID and password are case sensitive Notes a The SMB protocol uses TCP IP NetBIOS and ARP broadcasts to communicate with the host PC b Please refer to attached document To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0650409EN Solution Usage 28 Description How to update the flash firmware ISW Solution To update theMFP firmware perform the following 1 Download and extract the program file The extracted files will have muliple folder levels 2 Copy the folder BW75_60 and its sub directories to USB memory commonly r
5. Cause The 600 750 controller ignores multiple file entries in the control file Solution Please load firmware version 30 DA It can be found at the following URL ftp special 12345 onyxftp mykonicaminolta com 600_750 Ver_30_DA SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0808573EN Solution Usage Description Problem When the machine is set to print banner pages from the driver it keeps asking for A4 paper Solution Cause The IC 202 is not properly configured Solution Please log into PageScope Web connection as the administrator Select the print tab Select the Default settings Set the default Paper size to 8 5X11 size paper Click Apply and log out SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0808612EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 bizhub 600 Controller no or slow print scan failure garbled data lockup Cannot perform single or multiple character searches in Microsoft Windows 2003 Active Directory domain Solution CAUSE These engine series Use Referral function are not compatible with LDAP Domain Controller at Domain Functional level of Microsoft Windows 2003 SOLUTION Refer attached document to disable Use Referral function To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web si
6. KONICA MINOLTA SSD SUPPORT SOLUTIONS bizhub 600 ALL ACTIVE SOLUTIONS March 2009 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF T
7. Press Stop 0 0 Stop 0 1 to access the Tech Rep mode Touch System 2 Touch DipSW Settings Access SW 27 Bit no 2 Touch OFF 0 NOOK W Solution ID TAUS0654434EN Description FK502 fax setting tab is not available in the Administrator mode Copyright 2009 Konica Minolta Business Solutions U S A Inc 111 Solution Usage 1 Solution Usage 2 Solution Usage 2 Solution Usage 1 March 2009 bizhub 600 Solution CAUSE The Prefix Suffix Auto setting has been set to ON SOLUTION To set the Prefix Suffix Auto setting to OFF perform the following 1 Press the Utility key 2 Enter Administrator Setting 3 Select System Connection 4 Select Prefix Suffix Auto Setting 5 Select OFF Solution ID TAUS0654548EN Solution Usage 2 Description FK502 compatibility with a digital phone line Solution The FK502 will not function on a digital phone line Solution ID TAUS0654558EN Solution Usage 1 Description FS602 J72 29 code Solution CAUSE The wire harness to PS6 has separated from CN125 SOLUTION Repair or replace the wiring harness p n 15JK90010 for PS6 Solution ID TAUS0654568EN Solution Usage 2 Description Unable to print via account tracking Receiving No account set for group authentication message in job log Solution CAUSE Machine TCP IP address is not set in the device options tab in the print driver SOLUTION Enter machine TCP IP address in the device options
8. SOLUTION Reseat the connectors for the CCD and replace the CCD p n 57AA 6301 if needed Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 141 bizhub 600 Solution ID TAUS0651723EN Solution Usage 0 Description Macintosh OS 10 3 x 10 4 x printer driver support Solution A Macintosh OS 10 3 x 10 4 x printer driver is available for the Konica Minolta bizhub 600 750_IC 202 system The driver and supporting documentation is available for download from Konica Minolta NSSG Technical Web support driver selector database Driver selector site URL http techweb konicabt com DownloadSelector Search aspx Notes 1 Be sure to read through the drivers supporting documentation to ensure the bizhub 600 750_IC 202 is updated with it s proper firmware to support this driver 2 The latest firmware and system code is available at http Awww konicabt com konicode PubBrowser eproms URL http Awww konicabt com konicode PubBrowser eproms Trademark ownership information Solution ID TAUS0651734EN Solution Usage 0 Description Unable to login through PageScope Web Connection User is prompted for a user name and password Solution CAUSE This indicates that Authentication is enabled SOLUTION Either provide valid username and password Active Directory SMB NDS or MFP Authentication or turn Authentication OFF Solution ID TAUS0651917EN Solution Usage 0 Description When performing the book copy
9. Solution ID TAUSO900664EN Solution Usage Description J 6203 and J 6201 DF jams DF 604 Solution CAUSE SDB and MI failure SOLUTION Replace SDB p n 57AA 909 1E and M1 p n 13QA R703 00 SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 100 bizhub 600 Solution ID TAUSO0634060EN Solution Usage 2 Description List of equipment that is no longer being supported Solution Please see attached Product amp amp Technical Support Bulletins 1792 and 2443 andMarketing Bulletin 07 GB 016 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0638770EN Solution Usage 0 Description When printing from Corel WordPerfect version 10 11 or 12 paper will not pull from the specified paper tray when selected from the print driver Solution CAUSE Paper tray calls must be made within the application using page setup Tray call settings in the driver are over ruled by page definitions established from the application SOLUTION Page definitions have to be created within the File menu and selecting Page Setup A page definition has to be created for each tray on the printer The default page definition used in new documents is the letter definition These definitions are printer specific and sh
10. Solution Usage 2 Description Part number for the system control CF card Solution System control CF card p n 57AE 9520 Solution ID TAUS0657223EN Solution Usage 3 Description Part number for the image control CF card Solution Image control CF card p n 57AA 9510 Solution ID TAUS0657371EN Solution Usage 4 Description Citrix compatibility Solution Please refer to the attached Citrix compatibility list for additional information Some products not listed below arelisted in the document t covers other MFPs and Controllers like the bizhub C350 C353 C253 C203 the bizhub PRO 1050 920 the bizhub 600 750 360 420 500 162 180 210 IC 303 and IC 409 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html IC 202 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 1 the Adobe PostScript driver version 1 0 0 or the PCL driver version 1 01 the print controller can be used without restrictions IC 203 Tested in both the Citrix Metaframe XP FR3 and the Citrix Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 0 applications l
11. T4 Waiting time between start Identification Notes a Before performing the above mentioned settings it is recommended to upgrade the firmware to the latest version and to check if the FK 502 will have the latest available version The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more b Expect more communication problems than on anlSDN or analog line approximately 15 more Workaround If the aforementioned settingsdo not showan acceptable result offer as alternative Unimessage Pro Fax Server Solution where Scan to E mail with auto prefix suffix setting is used depending on the machine Series prefix suffix will be added automatically or can be selected manually RightFax Server with Setup Utility for RightFax using OpenAPI SPECIAL NOTE Solution contribution by KM Europe BEU and Cesar Jimenez Production Print SSD Solution ID TAUS0800335EN Solution Usage 1 Description When the engine runs out of paper and is not addressed it will cause the writer on the AS 400 to stop Solution CAUSE The writer on the AS 400 times outafter 170 seconds by default when MFP runs out of paper SOLUTION The following changes to the device description will cause the writing to ignore the time out and just report the error 1 Pick one of the devices and end the write
12. The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0800977EN Solution Usage 2 Description Font Management Utility Solution The latest Font Management Utility can be downloaded viathe Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Pleaserefer to the attached ReadMe prior to installation The attached Font Management Utility User s Guide covers the following Selecting and adding devices Add Delete Mode Add Collectively Mode Delete Collectively Mode Font form list settings file Saving lists as files Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0649171EN Solution Usage 10 Description 8 5x14 legal original from platen not detected Solution CAUSE Incorrrect original size settings SOLUTION 1 Go to service mode Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 124 bizhub 600 2 Select System1 3 Select Original size detection 4 Select Original Glass original size detect 5 Choos
13. Buttons are disappearing under the utility mode Solution CAUSE Possible problem with the HDD SOLUTION Disable the HDD in the service mode and restart the machine If the buttons now show try enablingthe HDDagain and then check for the buttons If the problem persists try formatting the HDD If the problem still persists thenreplace the HDD Item 15NL SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0703652EN Solution Usage 1 Description C D301 at power up Solution CAUSE The firmware on the Image CF card or System CF card is corrupt Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 78 bizhub 600 Warm up wrong display incorrect operation lock up SOLUTION Download and install the base firmware for both CF cards Image and System Re flash the machine if needed Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0703653EN Solution Usage 1 Description J7243 from paper Tray 1 or Tray 2 only intermittently Solution CAUSE The side guides for the paper trays have been moved towards the rear of the machine This is caused by the drawers being inserted with to much force when fu
14. CAUSE The NIC is not properly initialized SOLUTION To initialize the NIC perform the following Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 105 bizhub 600 1 While the bizhub 600 is in copy idle mode press the Utility key 2 Press Administration Setting on the LCD and enter the Admin passcode 3 Select Network Setting 4 Select Network Setting again 5 Select OFF and then OK 6 Power the bizhub 600 OFF wait 10 seconds and power ON 7 Repeat steps 1 4 and select Network Setting to ON 8 Exit out of mode and verify NIC functionality Solution ID TAUS0651745EN Solution Usage 1 Description Unable to PING or browse to the NIC Solution CAUSE The firmware is corrupt SOLUTION Reflash the firmware to the latest level Note The latest version firmware is available on the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0651833EN Solution Usage 2 Description When copying an 8 5x15 5 original off the glass and reducing the copy the document is cut off Solution CAUSE Custom Paper Size is not set for the original SOLUTION Perform the following procedure to set the Custom Paper Size 1 Select Applications 2 Select Image Adjustment 3 Select Standard size paper 4 Select 8 5x14 5 Select Custom and set the X data to 17 6 Select the de
15. CAUSE The TCP IP subnet information on the machine is set incorrectly SOLUTION Verify that the subnet is set correctly on the machine Example If the machine and the workstation are using an address scheme of 192 186 x x the subnet should be set to 255 255 255 0 Setting the subnet to 255 255 0 0 may cause a time out when the machine scans for shared folders using the Reference button after entering the Hostname and Destination Folder under Scan to SMB settings Note If the subnet is set to 255 255 0 0 printing can still be accomplished Trademark ownership information Solution ID TAUS0648455EN Solution Usage 2 Description FS602 maximum number of sheets that can be tri folded Solution When folding 16lb to 21 1 4lb 11x17 8 5x14 8 5x11 maximum 12 1 4 x18 1 16 length paper the maximum number of sheets that can be folded is three When folding 21 1 4 to 28lb 11x17 8 5x14 8 5x11 maximum 12 1 4 x18 1 16 length paper the maximum number of sheets that can be folded is one Solution ID TAUS0648503EN Solution Usage 2 Description Method to start up exit the service mode ISW Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 101 bizhub 600 Solution Refer to bulletin 5163 details Note To view the above PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe c
16. Cleaning blade has flipped Replace the Cleaning blade p n 57AA20080 Please note that a If there is a deformation in the supporting section of the Blade Support Plate Caulking replace both the Blade Support Plate Caulking and the Hinge p n 56AA21160 at the same time Please refer to the attached file for the confirmation method b If the interference between the Blade Support Plate Caulking and the Toner Scattering Prevention Molt plane of Toner Guide Roller is excessive replace the Toner Guide Roller p n 57AAR71100 Please refer to the attached file for the confirmation method c Once blade flipping occurs the possibility of reoccurrence will rise because ofDrum surface damage Replacethe Drum d lf a user isfrequently continuousprinting set the DIPSW as follows DIPSW 7 0 0 7 1 1 Toner Guide Roller current value correction DIPSW 12 0 1 Interval for printing black band patterns every 6 prints Note Only as a guideline the users withnumerous continuous prints means as an average one print job is more than 500 pages or more than the half of the past 100 jobs combined Foruserswhointermittently print theaforementioned actions cannot be recommended because there would be insufficient cleaning by the blade SPECIAL NOTE Solution contribution by Craig Blyther ESS SSD and KMBT Japan Solution ID TAUS0700680EN Solution Usage 10 Description C 6708 C6708 code Solution PROBABLE CAUSES 1 Failed lamp inverter
17. Enabling the Delete pending print jobs at logout on the Metaframe server does not result in the print jobs being deleted 3 Print job access codes should not be used IC 402 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 0 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The following are restrictions that were found 1 Custom Size setting is not available 2 Owner Information Lock Job and Copier store print functions are not available 3 The client default settings are not saved IC 405 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 2 0 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were thatMedia Mixed function is not available by network printer Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 19 bizhub 600 Miscellaneous IC 611 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 0 7 the PostScript Adobe driver version 1 0 0 7 or the PCL driver version 1 0 1 the print controller can be used with the following restrictions 1 The watermark function will not functio
18. Inc March 2009 bizhub 600 Controller no or slow print scan failure garbled data lockup The modification notice and firmwareare available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS BSE Solution ID TAUS0807881EN Solution Usage Description To transmit a fax the Off Hook button must be pressed Otherwise the fax does not transmit Solution CAUSE The dial tone detection is set to On in the fax SOLUTION To turn off the dial tone detection perform the following procedure 1 Enter Tech Rep Mode 2 Select Fax 3 Select Network and then select the 2 setting 4 Set the Dial Tone Detect to Off 5 Exit Tech Rep Mode SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0808508EN Solution Usage Description AIX print spooler crashes when printing multiple files Solution Background When printing from AlX users have theoption to print single ormultiple files at a time When a user bundlesmultiple files together only one control filesent with multiple data files The control file tells the controller how many files are to be printed
19. SPECIAL NOTE Solution provided by Russell Pedersen of Viking Office Supply Alexandria MN Solution ID TAUS0652455EN Description FS602 what paper sizes are available for tri folding Solution The FS602 will tri fold 8 5x11R paper only Solution ID TAUS0652458EN Description FK502 firmware version required for the fax kit to function Solution Minimum version 15 firmware is required for the FK502 Solution ID TAUS0652463EN Description C B003 is indicated after removing the FK502 Copyright 2009 Konica Minolta Business Solutions U S A Inc 107 Solution Usage 2 Solution Usage 0 Solution Usage 2 Solution Usage 1 Solution Usage 12 Solution Usage 5 March 2009 bizhub 600 Solution CAUSE The FK502 was not deinstalled in Tech Rep mode SYSTEM 2 when removed SOLUTION Deinstall the FK502 in Tech Rep mode by performing the following procedure 1 Power OFF the machine with the main power switch 2 Press and hold the Utility Key and power ON the machine Hold the Utility key until the Konica Minolta logo appears and or Trouble reset 3 Press Trouble Reset and enter Stop 0 0 Stop 0 1 Press System 2 and then FAX 4 Select Fax Not Installed Solution ID TAUS0652635EN Solution Usage 2 Description FK502 how to default a specific paper tray for the fax activity report Solution To default a specific paper tray for the fax activity report perform the following Press the Utility Key
20. Select Number 1 System Setting Select Number 3 Paper Tray setting Select Number 2 Auto Tray Select Setting highlight all the Trays Setthe Tray Priority Levels then click OK Select Number 3 Auto Tray SwitchON OFF to ALLOW Select Number 4 No Matching Paper in Tray Setting to Switch Tray Tray Priority Click OK when finished OMNATARWNH Solution ID TAUS0700484EN Solution Usage Description The Network Icon is missing in Admin Mode Solution CAUSE The hard drive is corrupt SOLUTION Format the hard drive in Tech Rep mode State Confirmation Memory HDD adjust Solution ID TAUS0700552EN Solution Usage Description How to isolate Tray 4 Solution To isolate Tray 4 perform the following 1 Press the Utility Counter key on the operation panel 2 Touch Details on the touchscreen 3 Press Stop 0 0 Stop 0 1 4 Touch System 2 on touchscreen 5 Touch DipSW Setting on the touchscreen 6 Scroll to dipswitch 19 0 7 Touch ON 1 on the touchscreen 8 Touch Set on the touchscreen 9 Touch OK on the touchscreen 10 Touch Exit on the touchscreen Solution ID TAUS0700584EN Solution Usage Description PPD file s for these printers controllers Solution The PPD files are available for download via the SSD support site To locate them follow this procedure 1 Login in via www mykonicaminolta com 2 Select the Service tab located on the top of the page 3 Select the S
21. Solution CAUSE Early version firmware and drivers are being used SOLUTION Upgrade the firmware to version 30 or higher and the drivers to version 3 0 or higher Note The latest version of firmware system softwareor print driversis available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701549EN Solution Usage Description Can the bypass tray be programmed for standard U S size paper Solution It is not necessary to program thebypass trayforstandard U S size paper lt is a smart bypass tray and canrecognize allU S paper sizes automatically Solution ID TAUS0701608EN Solution Usage Description Can Bates Stamping be recalled from a user box Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 160 bizhub 600 Bates Stamping cannot be recalled from a user box because the stamping information isremoved when stored to the box Solution ID TAUS0701609EN Solution Usage Description How to prevent saved jobs from being edited or deleted Solution To restrict access to a saved program job perform the following 1 Enter the Admin Mode 2 Select System 3 Select Restrict Access to Saved Program Jobs 4 Select the job s to be locked 5 Press OK and exit Solution ID TAUS0701651EN Solution Usage Description KONICA MINOLTA Font Management
22. Solution ID TAUS0800925EN Solution Usage Description How to set up FK 502 for transmit only Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 51 bizhub 600 Miscellaneous Specify Manual Reception in line parameter setting in Admin Mode This way if there is no external phone connected the fax will not be received by the MFP SPECIAL NOTE Solution contribution by Mahen Shukla ESS SSD Solution ID TAUSO800999EN Solution Usage Description How to set the large capacity cassette tray for 11x17 paper Moving the paper guides by loosening the thumb screws and setting for 11x17 paper does not work the LCD on theMFP still indicates 8 5x11 Solution The paper size setting is a service changed mode only and not recommended that an end user make this change It is very important that the guides are set evenly to prevent binding and jamming of the paper being fed To change the paper size reposition the paper feed guides making sure the position of the guides are such that paper being lifted does not bind on the paper guides Also make sure the alignment of the guides is the same at the bottom of the paper stack as at the top To change the paper size indicated by the paper tray enter the Service Mode select System 2 select paper size setting and then tray and paper size set for that tray SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0801122EN Solution Us
23. Solution Usage Description How to set the default paper tray when printing from a non Windows non Macintosh environment Solution To set the default paper tray for printing perform the following 1 Press the Utility Counter button 2 Select User Setting 3 Select Printer Setting 4 Select Paper Setting 5 Select Paper Tray 6 Choose the paper tray to be used when it is not specified from the print driver SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0800403EN Solution Usage Description How to print SAP R 3barcodes Solution In order to print SAP barcodes you need to have the barcode fonts installed on the MFP This means that you need to purchase SAP compatible barcode fonts and install them onto the HDD of the controller Currently the best andeasiestway to print SAP barcodes is to attached a device from Typehaus to the MFP This device has been tested and it complete compatible with SAP barcodes This device is so sophisticated that you need not configure it with an TCP IP address it will assume the TCP IP address of the MFP and intercept the font call for the barcode and replace the call with the actual barcode fonts Nothing else will be required To Purchase this device contactTypehaus at http typehaus com Be sure to mention your affiliation with Konica Minolta SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800433EN Solution Usage
24. To help determine the origin of scanning problems eCopy ShareScan OP ships with a simple TWAIN scanning application called Twack32 TwainToolkit It is used to determine whether or not a scanning problem is specific to the scanning device or a problem with the eCopy software To use Twack32 1 Go to Target dir ecopy ScanStation Client Bin Twack_32 exe 2 Go to File Select Source and select the TWAIN driverbeing used eCopy ShareScan OP must be closed 3 Go to File Acquire The TWAIN interface should display 4 Click on the Scan button The image will preview on the screen Solution ID TAUS0657139EN Solution Usage 1 Description Error while removing TWAIN driver from eCopy ScanStation Solution CAUSE The eCopy license has locked the TWAIN driver and has not released it SOLUTION The two eCopy services must be stopped in order to remove the TWAIN driver Once the services have stopped press the Retry button and the removal process should continue Once the TWAIN driver has been removed restart the two services that were previously stopped Solution ID TAUS0657142EN Solution Usage 0 Description Why does the Send to eCopy tab not appear in the Manage section Solution The Send to eCopy tab does not appear for two reasons 1 Using a simulator version of the eCopy software 2 Wrong NFR key was obtained The Scanner NFR key takes control of the optics of the MFP and does realtime scanning The Send t
25. 2007 Solution CAUSE An exception for the printer was not added to the Microsoft Exchange Server SOLUTION Have theserver Administrator add an exception for the printer to the Exchange exceptions list SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801011EN Solution Usage 0 Description How to program the NIC network speed Solution To program the NIC network speed perform the following Press the Utility Counter key Touch 3 Administrator Setting on the touchscreen Input the Administrator password default password is 12345678 Touch OK on the touchscreen Touch 5 Network Setting on the touchscreen Touch 0 Detail Setting on the touchscreen Touch 1 Device Setting on the touchscreen Touch Auto 10 Mbps Half Duplex 100 Mbps Half Duplex 10 Mbps Full Duplex or 100 Mbps Full Duplex on the touchscreen Touch OK on the touchscreen 10 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD OANDABRWN Solution ID TAUS0801227EN Solution Usage 14 Description NVRAM replacement Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 34 bizhub 600 Miscellaneous Solution For NVRAM replacement please follow these instructions CAUTION Once a NVRAM is installed in an MFP and the MFP is powered up the NVRAM is no longer useful for any other MFP As a
26. 750 920 Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 43 bizhub 600 Miscellaneous Envelopesare not a specified paper media for these models Solution ID TAUS0658226EN Solution Usage Description Is Copy available as a Built in Stamp or as a Watermark Solution Copy has been added as a Built in Stamp and Watermarkwith the release ofversion 25 firmware The Copy watermark isalso availablethrough the printer driver Note Prior to upgrading to version 25 Phase 2 0 version 20 must be installed on the machine The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUSO700899EN Solution Usage Description How many Account Track codes can be used Solution A total of 1000 Account Track codes can be used SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0700905EN Solution Usage Description How to disable the power saver mode for the weekly timer Solution To disable the power saver mode for the weekly timer perform the following 1 Press Utility button 2 Select Administrator Setting and enter passcode 3 Select System Settings 4 Select Weekly Timer Settings 5 Select Select Time for Power Save 6 Select OFF Solution ID TAUS0701085
27. Confirmation Select Load Check Select Check Code 28 Select Multimode 1 Press Start to active M1 NOAA WN Solution ID TAUS0654011EN Description After making copy settings they revert to initial settings when the original is placed on the document feeder ADF Solution CAUSE Incorrect user setting SOLUTION To correct the setting perform the following 1 Press the Utility Counter key 2 Select User Setting Select Reset Setting Select Job Reset Select When original is set on ADF Change setting to Do not reset Exit NOOR W Solution ID TAUS0654115EN Description Undertoning due to no toner addition during operation Solution CAUSE Incorrect software dipswitch setting preventing toner addition during operation SOLUTION Insure that software switch 27 2 is set to OFF Perform the following 1 Press Utility Counter key Touch Details on the left side of the screen Press Stop 0 0 Stop 0 1 to access the Tech Rep mode Touch System 2 Touch DipSW Settings Access SW 27 Bit no 2 Touch OFF 0 NOOR WD Solution ID TAUS0654117EN Description Light copies prints due to no toner addition during operation Solution CAUSE Incorrect software dipswitch setting preventing toner addition during operation SOLUTION Insure that software switch 27 2 is set to OFF Perform the following 1 Press Utility Counter key 2 Touch Details on the left side of the screen
28. Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701672EN Solution Usage Description Can the machine be set to default to Enlarge Display Solution Themachine can be set so that it defaults to Enlarge Image with Phase 3 0 version 30 firmware Please update the machine firmware to Phase 3 0 version 30 or later To set the machine to default to Enlarge Display pleaseperform the following 1 Enter Service Mode Select System 2 Select Dip SW Setting Under SW No enter 38 Under Bit No enter 2 Select 1 ON Press Set Press OK Exit Service Mode Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support OONDABRWNDY Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 161 bizhub 600 CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701686EN Solution Usage Description What can cause the machine not to feed from any of the 4 paper trays Solution If the machine is unable to feed paper from any of the 4 paper trays it is possible that the paper feed motor M1 p n 15AA 8005 0 is not functioning M1 can be tested using the following steps 1 Enter service mode 2 Select State Confirmation 3 Select Load Check 4 Enter 28 for the Check Code 5 Enter 1 for the Multi Code 6 Pr
29. File Type d Select Multi Page to have the entire sent as a single file e Select Single Page to create a file for each page scanned For double sided scans a file is created for every two pages scanned Note JPEGs will always send as separate emails Only PDFs and TIFFs can be sent as multiple pages 4 The HDD is not set or has become corrupt and needs to be formatted Set and format the HDD in Tech Rep mode Solution ID TAUS0651103EN Solution Usage 5 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 104 bizhub 600 Description ORIGINAL SIZE CAN NOT BE DETECTED PLEASE USE PLATEN message when using 10x10 custom size paper in the RADF Solution CAUSE Custom size paper was not set up within Applications SOLUTION Perform the following steps to run custom size paper from the RADF Press the Application Icon Press the Image Adjustment Icon Press the Standard Size Icon Press the Custom Size Icon Enter the size of the document and press OK several times OY GN Solution ID TAUS0651411EN Solution Usage 1 Description How to copy a small original such as a credit card or driver s license from the platen glass of the bizhub 600 Solution To copy of a credit card or driver s license from the platen glass perform the following 1 Ensure that minimum version 14 firmware is installed and the small credit card size original is located on the platen glass in the following manner a Place the
30. ID TAUS0900240EN Solution Usage 0 Description When tri folding a 2 page duplex print job two single sided pages are tri folded together Tri folding a duplex copy job works properly Solution CAUSE Incorrect setting SOLUTION To duplex tri fold print jobs perform the following 1 Press the Utility Counter button 2 Select User Setting 3 Select Copier Setting and scroll to page 3 of 3 4 Change Tri Fold Printed Side Selection setting to Outside SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0703152EN Solution Usage 6 Description When performing a booklet job with fold and stitch the fold position will migrate about 10mm and stay until the machine power is cycled This usually occurs about 75 sets into the job Solution CAUSE Finisher firmware bug SOLUTION FS 602 finisher firmware version30 E1 can be installed to resolve the issue This firmware is available via the Konica Minolta Download Selector Access the Selector from SSDWeb Support CS Expert Support by clicking Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Ron Reed ESS SSD Solution ID TAUS0701365EN Solution Usage 1 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 62 bizhub 600 Paper Conveyance jams no feed folding tearing skewing curling Description FS 602 FS 604 FS 606 paper is wrinkledwhen folding 8 5x11 Solution CAUSE Paper is b
31. Konica Minolta Business Solutions U S A Inc March 2009 27 bizhub 600 Miscellaneous Program is not executing normally Restart from power ON and re execute the ISW 1F A program error is detected Program is not executing normally Restart from power ON and re execute the ISW 41 Input data format error Check the ISW transfer data file 42 Invalid machine name input data Check the ISW transfer data file 43 Invalid board name input data Check the ISW transfer data file 81 Input device error such as input timeout Check that the communication cable between input devices PC or ISW Tool is properly connected C1 Failed to erase flash ROM during ISW to image control board There is an error in the flash ROM on the image control board Restart from ISW If the error persists the life of the image control board flash ROM may have expired Replace the image control board C2 Failed to write flash ROM during ISW to image control board There is an error in the flash ROM on the image control board Restart from ISW If the error persists the life of the image control board flash ROM may have expired Replace the image control board Error Code Description Action C3 ROM checksum error during ISW to image control board The checksum result after program writing does not match the ROM checksum data of the ISW transfer data file Restart from ISW If the error persists the Copyright 2009 Koni
32. LD1 and LD2 Offset Adjustment in the copier s service mode Solution Cause The firmware version of the Printer Controller is at version 21 and should be at version 22 The feature of Post Card and Thick paper Line Speed adjustment was added to the LD1 and LD2 Offset adjustments with this version Solution SOLUTION Update the firmware to version 131_C22 Access the Konica Minolta Download Selector from the the KMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0802798EN Solution Usage Description PROBLEM Waste toner is not being recycled in the cleaning unit Solution CAUSE The recycle clutch assembly CL14 has failed SOLUTION Replace the recycle clutch assembly CL14 p n 56AA21071 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0802893EN Solution Usage Description False C 0201 C 0202 C 0203 C 0204 C 0205 C 0206 C 0207 C 0208 C 0209indicated intermittently Solution CAUSE Firmware update is required SOLUTION Please update firmware toPrinter Controller Program C1 C5 Ver 30 or higher The current file is labeled 600_750_PC_common exe file is attached Please refer to the attached Release Notes prior to firmware installation To viewth
33. Microsoft Exchange Server is not set up correctly SOLUTION Please use the attached settings to set up scan to E mail on the Microsoft Exchange Server 2007 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900468EN Solution Usage 1 Description The warning message Toner Cartridge needs to be replaced does not disappearafter the toner cartridge has been replaced Solution CAUSE This is caused by incorrect firmware SOLUTION Installspecial firmware version 30 D6 Note The firmware is available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service tab located at the top of the page 3 Select the SSD DNA Drivers MSDS link located to the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located to the left SPECIAL NOTE Solution contribution by Mahen Shukla ESS BSE Solution ID TAUS0702294EN Solution Usage 4 Description How to configure LDAP access on a Lotus Notes R5 or R6 server Performing a LDAP Search using an Anonymous Connection via Lotus Notes supportedLDAPVersion not enabled Solution LDAP Production R5 R6 serv
34. Minolta to locate therequired firmware bizhub 600 http onyxweb mykonicaminolta com Download SearchResults aspx productid 876 bizhub 750 http onyxweb mykonicaminolta com Download SearchResults aspx productid 877 Solution ID TAUS0700149EN Solution Usage Description Unable to connect to Data Administrator 2 2 2 from bizhub 420 500 or bizhub 600 750 after Phase 2 0 Firmware is installed on the device Solution CAUSE Data Administrator 2 2 can not access the bizhub420 500 or bizhub 600 750if Firmware levelPhase 2 is installed on the machine SOLUTION Data Administrator Ver 3 is now available and does support connecting to these devices with Phase 2 firmware installed Solution ID TAUS0700287EN Solution Usage Description Receive timeout error when performing scan to E mail with F5 BIG IP device between the E mail server and the engine Solution The followingare troubleshooting steps usedfor scan to E mailwith a Fo BIG IP device in front of the E mail server 1 Verify the workstationon the same subnet with the engine was able to send E mail via the F5 device 2 Check the network settings on the workstation Perform the following a Click on Start b Click on Run c Type Enter and press OK d Enter ipconfig all e Make note of the Default Gateway and DNS servers listed 3 Verify that the MFP Gateway DNS server TCP IP address and DNS Search List under Network Setting in Administrator mode
35. Paul Santangelo ESS SSD Solution ID TAUS0800753EN Solution Usage 2 Description C5008 C 5008 code on start up Solution CAUSE According to the manual the ADU drive serial input is abnormal The serial data is not received from the ADU drive board ADUDB with a specificID within a specified period of time after the power switch SW2 is turned ON The probable cause is a failed ADU drive board ADUDB SOLUTION Replace the ADU drive board p n 57AA 904 0 SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0800825EN Solution Usage 0 Description In the Administrator mode the number of fax redial attempts cannot be increased The display and the manual indicates that up to 7 should be possible Solution CAUSE Incorrect setting SOLUTION To allow up to 7 re dial attempts perform the following 1 Press the Utility Counter key Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 80 bizhub 600 Warm up wrong display incorrect operation lock up Touch Details on the touchscreen Press Stop 0 0 Stop 0 1 Touch FAX on the touchscreen Touch System on the touchscreen Touch Communication Setting on the touchscreen Touch or on the touchscreen until the desired redial attempt value is displayed on the touchscreen The redial attempt value can be set from 0 to 7 Touch End on the touchscreen Touch Function Parameter on the
36. Solution ID TAUS0801880EN Solution Usage Description C 0302 C0302 code after two copies are made Solution CAUSE FM6 suction fan has failed SOLUTION Replace the FM6 suction fan p n 27LA80510 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0801932EN Solution Usage Description Scan to E mail fails on large jobs In the job list scan tab job history detail screen Server Disk Full error is displayed There is no problem with SMB scanning Solution CAUSE E mail server limitation The file size has exceeded the limit set for attachments at the destination E mail server SOLUTION Reduce the resolution and or number of pages SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0801954EN Solution Usage Description Intermittently getting fax TX deleted due to error Protocol error Solution CAUSE Incorrect type of connection to phone line A 4 conductor wire was used to connect the machine to the phone jack Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 96 bizhub 600 Warm up wrong display incorrect operation lock up SOLUTION Use a 2 wire line to connect the machine to the phone jack SPECIAL NOTE Solution contribution by Bill Berkhahn Central Office Systems Solution ID TAUS0802456EN Solution Usage Description PROBLEM Cannot find the adjustment for Post Card and Thick Paper Line Speed adjustment under the
37. The following isthe procedure to copy User Authentication settings from one 1 MFP to different MFP s using PageScope Data Administrator PSDA Settings copied include User name Password email address and user Biometric profile Multiple similar devices could also be Copied to at the same time 1 From the PSDA main window tool bar select Processing Copy 2 From the Copy Collectively window click the Authentication radio button and select Next 3 Select the desired Source machine and click Select This is the MFP storing the desired user information to be copied Click Next to continue Select the desired destination MFP or multiple MFP s and click Select Click Next to continue 4 PSDA will then initiate communication to selected MFP s to determine status and availability to prepare the copy process You will see the import status within the Status window 5 Once the process is complete select Start to begin the Copy process 6 Upon completion of writing the data to the selected MFP you will see Normal End displayed in the Processing Result field 7 Select Finish to complete the Copy process 8 T he selected MFP s now contain all User name Password email address and user Biometric profile Solution ID TAUS0702888EN Solution Usage 1 Description How to print to a printer on a Microsoft Windows XP PC from a Macintosh running OS version 10 4 x Solution Please perfrom the step by step procedure mentio
38. To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0802440EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 56 bizhub 600 Miscellaneous Is the optional HD 503 required for utilization of the scan to SMB function Solution The optional HD 503 Item 15NL is required for utilization of the scan to SMB function SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0802464EN Solution Usage Description How to change the From name in a fax fax sender name change Solution To change the fax sender name follow these steps Press the Utility Counter key Enter password 12345678 Select Fax Setting Select Header Info Enter the desired information SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0802466EN Solution Usage Description What is the maximum number of characters that can be used for the fax ID registration the fax number of the sender Solution The fax ID registration can be up to 20 characters long SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0802517EN Solution Usage Descript
39. as KonicaMinolta C450 should be listed next to Device Name Click on the Select button A dialog box that says Log in processing to device should appear Detected devices should be listed It is necessary to highlight each device you want to send to click on the Password button at bottom and enter the Admin password for that device It is then necessary to put a check next to the devices you want to write to Click next The Select item authentication and address dialog box should appear Highlight devices you want to write to and click on the Settings button Check whether to write Authentication or Address settings or both Click Next The Prepare to export data to the device dialog box should appear Check the Save configuration data to a file box and browse to location in order to also save a bin file of the configured settings Select Devices to Write to and then select the Write button Solution ID TAUS0653334EN Solution Usage 0 Description In PageScope Data Administrator 1 5 how can Authentication Data be Backed up and Restored Solution When accessing a device that has been previously accessed at least oncefrom Data Admin and has existing Authentication data select the Configure authentication data button On the dialog screen from the top menu will be a Backup button After selecting this you will be prompted to browse to a location to save the User bin or bin file to This file can later be used by other devices in
40. available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Please read attached Release Notes prior to updating the firmware To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 3 The Ver 31 UJ firmware update for the Image Controller is included in the Ver 30 UJ upgrade file Solution ID TAUS0802584EN Solution Usage Description When printing 3 D or MaxiCode barcodes from AS 400 or mainframe the job does not print correctly Solution CAUSE There are too many variables for the HPT on a HOST system to correctly image a UPS shipping ticket and 3 D MaxiCode barcode SOLUTION Use a LinkCom III with the following configuration The configuration can be set up using PrintGuide Set up the LinkCom III to support IP40 emulation and install the IP40 font set Under the IPDS tab select the following settings Postscript Edge to Edge is on Report Margins to system is on 37 code page IP40 emulation 600dpi VPA is set to Physical SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 13 bizhub 600 Image too light dark uneven or wrong color Solution ID TAUS0703246EN Solution Usage 2
41. board Lamp Starter Note May also see intermittent black copies Replace the lamp inverter board p n 57AA83510 2 Loose or failed exposure lamp L1 Reseat the L1 connector If the problem persists replace L1 p n 57AA 8301 0 Note This may only occur in the morning 3 Firmware update required ifthe error is generated when ADF key is pressed in the Service Mode Please update the machine firmware to version 31 or later Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701096EN Solution Usage 2 Description C 5005 C5005 at power up or during the copy process The error code may be intermittent Solution PROBABLE CAUSES 1 Failed Paper Feed Drive Assembly Replace the Paper Feed Drive Assembly p n57AA R708 00 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 77 bizhub 600 Warm up wrong display incorrect operation lock up 2 Failed Printer Control Board PRCB Replace thePRCB p n 57AA 9020 3 The vertical conveyance unit door grounding spring is not making full contact with the earth plate when the door is shut Verifyor stretchthe vertical conveyance unit door grounding springso that it ismaking full contact to the earth plate when the door is shut Please review attached document for
42. by the procedure below f the optional HDD is not installed use conventional procedure as outlined in the Service Manual a Perform ISW b If main power switch is turned OFF ON C E002 is indicated c Access to the Service mode by pressing Utility on the operation panel d From State confirmation amp gt Memory HDD Condition press HDD version up then press Start e If OK is displayed turn OFF ON the engine power switch Note Once the firmware is upgraded to level 20 0 it cannot be downgraded to level 17 0 because of significant differences to the code The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Inability to enter the Service mode directly or via Trouble Reset under normal operation Memory problem The bizhub 600 750comes standard with512MB of memory two 256MB DIMMs If one or both of the memory modules is are missing or malfunctioning C E002 will be indicated Reseat or replace the memory p n 56UA89080 256MB DIMM SPECIAL NOTE Solution provided by Andrew Wilson Albin Business Machines Solution ID TAUS0700205EN Solution Usage 1 Description C 2702 C2702 and or C 2703 C2703 code Solution PROBABLE CAUSES 1 Failed T S corona Remove the T S corona unit If blank copies can be printed without a service code appearing repla
43. contribution by Tom Kelly Workgroup SSD Solution ID TAUS0801198EN Solution Usage Description Constant J3204 jam only when exiting in face down mode from all trays Solution CAUSE The reversal motor M6 has failed SOLUTION Replace the reversal motor M6 p n 56AA80110 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0801312EN Solution Usage Description The tray adjustment has been performed but the manual bypass keeps reverting to detecting letter as A4 Solution CAUSE Failed variable resistor SOLUTION Check the VR mechanism in the bypass tray to make sure the gears are meshing properly Use the state confirmation mode to check the variable resistor Sensor Check Code 14 multi code 5 When the guides are moved from their narrowest to their widest point the value displayed should change from approximately 255 to 0 If the value does not get close to either of these extremes or varies significantlywhen the guides are not being moved replace VR5 p n 56AA 8560 1 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0801471EN Solution Usage Description When pressing the Start key the machine does not respond Solution CAUSE The PRCB has failed SOLUTION Replace the PRCB p n 57AA 9020 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801494EN Solution Usage Description FK 502 T81 code when using the of
44. denied Updates Status Call Logistics at 201 934 5339 Notes a Refer toattached Bulletin Number 5783 for more detail as well as theattached RA form b To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS SSD and Cesar Jimenezand Ed Bellone Production Print SSD Solution ID TAUS0700474EN Solution Usage 1 Description How to set up secure printing Solution To set up secure printing perform the following Open the document to print and select Print Select the properties button Change output method to secure print In the Secure Print Settings box enter Print ID and Password and select OK Select OK to close the Printer Properties window Select OK to print the job Select OK in the Secure Print Confirmation box At the machine press the BOX button On the display panel select the System User Box tab 10 Select Secure Print User Box 11 Enter the Print ID and press OK 12 Enter the Password and press OK 13 Highlight the job to be printed 14 Select Print at this point settings can bechanged 15 Press the Start buttonto print the job OOANODOARWN Solution ID TAUSO700686EN Solution Usage 0 Description Where is the system control CF card located Solution The system control CF card is locat
45. distinctive ring feature Solution To distinguish between a fax call and a telephone call use the Fax Tel function parameter Solution ID TAUS0657701EN Solution Usage Description Save In User Box Secure Print and Save In User Box and Print selections are not available in the Visual PostScript driver Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 155 bizhub 600 Solution The HDD must be installed in the Visual PostScript driver To install the HDD in the driver carry out the following 1 At the PC on whichthe driver has been installed select start 2 Select Printer and Faxes 3 Choose the 600 750 Visual PostScript driver 4 Right click on the printer and select properties 5 Choose the Option Tab and set the Printer HDD to be installed 6 Click on Apply and then click on OK Note The HD503 must be installed on the machine Solution ID TAUS0657735EN Solution Usage Description How many user boxes can be saved to the hard disk and later printed Solution Up to 1000 user boxes can be created on the hard disk Note Documents that can be saved data scanned for copying received faxes and saved scan data Solution ID TAUS0658276EN Solution Usage Description When copying through the feeder image isrotated 180 degrees Solution CAUSE Firmware upgrade required SOLUTION Upgrade firmware to minimum version 20 Note Click on the following link s when logged into My Konica
46. driver needed and placing it on the desktop From the 64 bit client perform the Run command to connect to the 32 bit server example 11 11 5 33 and press enter Double click on the shared out printer Select printer and then properties Select the Sharing tab and click on the additional drivers box Select or check off the 64 bit x64 driver to be added to the 32 bit server Select OK and the 64 bit driver should be pushed up to the server Check the additional drivers of the client and server to confirm that the x86 32 bit and x64 are both installed Notes a This was tested on like versions of 32 bit and 64 bit drivers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http www apple com quicktime download SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD OOANDOAKRW Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 60 bizhub 600 Original jam no feed multi feed folding tearing skewing curlin Solution ID TAUS0802701EN Solution Usage Description The document feeder lift plate stays in the up position When testing the original feed motor M3 in the State Confirmation Load Check mode 60 10 and 60 11 an error is indicated Solution CAUSE Failed Scanner Drive Board SOLUTION Replace the Scanner Drive Board p n 57AA 909 1E SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Copy
47. gain access to the Scan tab SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUSO900670EN Solution Usage Description Unable to find booklet or print booklet from Mac 10 5 Solution Turn Appletalk to ON and power down MFP then bring back up and perform the following 1 In application there must be at least 8 pages simplex portrait 2 Go to File and Print select Copiers Pages then select Finisher fold center fold staple 3 Go to Finisher select image and layout touch Combination drop down Booklet select Print SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 73 bizhub 600 Warm up wrong display incorrect operation lock up Solution ID TAUS0647210EN Solution Usage 4 Description After installing the PK 502 PK 503 PK 504 or PK 505 error codeC 1139 C1139 J72 17 orJ72 18 is indicated Solution CAUSE When installingthe punch kitto the finisher FS 504 FS 602 FS 509 FS 604 the mylarsheet at the entrance of the punch kit overlaps on the shutter plate of the finisher SOLUTION After installing the punch kit open close the finisher entrance and conveyance guide once When this operation is performed the mylarpositionis corrected Please refer to theattached illustration Solution ID TAUS0648470EN Solution Usage 15 Description The punch features of the PK 505 are not indicated on theMF
48. general rule swapping a NVRAM between different MFPs is not allowed NEVER replace a NVRAM from a different model or from any model with a different firmware version bizhub C650 C550 C451 C353 C253 C203 To replace a NVRAM 1 Install new NVRAM in the MFP 2 Power ON the MFP Note When installing new NVRAM and turning on MFP first time NVRAM is initialized according to the model firmware version of the MFP in which the NVRAM is installed While initializing a hourglass screen is displayed for about 90 seconds Do not power OFF the MFP while the hourglass screen is indicated 3 Make following setting correctly in Service Mode System1 amp gt Marketing Area System2 amp gt HDD System2 amp gt Option Board Status System2 amp gt Image Controller Setting System2 amp gt Software Switch Setting required for bizhub product only Switch Numbe 10 Hex Assignment 02 4 Power OFF ON the MFP 5 Do the setup procedure instructed in the Installation Manual Please refer to attached documentation for details 7145 Di451 Please refer to attached documentation fordetails bizhub 500 420 360 Please refer to attached documentation fordetails 7165 7155 Di650 Di551 Please refer to attached documentation fordetails 7272 7255 Di7210 Di5510 Please refer to attached documentation fordetails bizhub 750 600 Please refer to attached documentation fordetails Note To viewa PDF Adobe Reader must be installed Adobe Rea
49. match the workstation settings IMPORTANT The DNS settings are critical if using the F5 hostname in the engine SMTP Server address field 4 Verify the correct TCP IP port is being used for outgoing mail 5 Verify SMTP Authentication is not being used 5 After steps 1 through 4 have been confirmed reconfigure the engine to send E mail directly to E mail server sitting behind the F5 device 6 Another troubleshooting tool is performing a network capture The following items will be needed to perform network capture a Laptop b Hub Network switch will not work because data is not to every port on the device c Two patch cables d Network capture software Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 156 bizhub 600 e The attached Ethereal Users Guide for information using Ethereal network capture software The network capture can be used tocompare successful and unsuccessful E mail transmissions Ethereal can be downloaded at http www ethereal com download html Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0700469EN Solution Usage Description How to set up Auto Paper Tray Switching Solution To set up Auto Paper Tray Switching perform the following Press the Utility Counter key on the copier Select Number 2 User Setting
50. noise No error code is indicated Solution CAUSE Scanner is driving all the way to the rightbecausethe PRCB has failed SOLUTION Replace the PRCB p n 57AA 902 0 Solution ID TAUS0702890EN Solution Usage Description Printing to a Windows Samba shared printer from a Macintosh Solution Please perfrom the step by step procedure mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0703085EN Solution Usage Description Unable to flash the machine ISW does not recognize the files on a 4GB USB stick Solution CAUSE Incompatible USB memory stick SOLUTION Use a 2GB orsmaller USB drive SPECIAL NOTE Solution provided by Rob Rinkus KMBS Philadelphia Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 165
51. or PostScript Adobe driveron one of the clients 2 The driver files will be placed in C WINDOWS inf folder on the client 3 Share this folder on the network so that the 64 bit server has access 4 From the server when adding additional drivers browse to the shared folder on the workstation 5 Select the appropriate inf file from the shared folder on the client the driver files will then be pulled over to the server to support other 32 bit clients when migrating the driver files Note It is important to install the same type of driver on the client to match the driver installed on the server Solution ID TAUS0656583EN Solution Usage 1 Description How to load 32 bit XP drivers on a Windows 2003 64 bit server for driver migration to the 32 bit clients Solution 32 bit driver files are not recognized when attempting to load on a 64 bit system therefore the files must be pulled from a 32 bit system in order to add additional driver support on a 64 bit server 1 After installing the PCL PS Visual PS Plug in or PS Adobe driver on the server install the same type driver 32 bit version on one of the clients 2 The driver files will be placed in C WINDOWSI inf folder on the client 3 Share this folder on the network so that the 64 bit server has access 4 From the server when adding additional drivers browse to the shared folder on the workstation 5 Select the appropriate inf file from the shared folder on the client t
52. order to Import Authentication settings To Restore the file select the Restore icon on the top You will be prompted for the location of the bin file believe if you access another similar device you can Restore a bin file saved from a like device For Example if a bin file is saved from a C450 through the Backup button in the Authentication Settings dialog box it most likely would be able to be restored through the Restore button on this screen to a C351 This must be performed for each device you want to write to If you are unable to transfer Authentication data with a saved bin file use the following method Select the Source device you want to Copy data from Then select the Configure Authentication data button Enter Admin password For a device that contains Account Track Authentication Data from the File selection at the top of the Authentication Settings dialog box Select File Save Tab file Account You will be prompted for a location to save an Account Track data file txt Then connect to the device you want to Write this data to Select Configure Authentication Data From the Account List or Registering Accounts dilaog box Select Import File From the drop down box you can specify to import a TEXT TAB txt file If importing a txt file a Wizard will launch which will require mapping data fields to the correct values This must be done for each device you want to write to From the Source device that contain
53. plain HTTP to an SSL enabled server port Instead use the HTTPS scheme to access the URL 3 The request could not be understood by the server due to malformed syntax The client SHOULD NOT repeat the request without modifications Note The first digit of the status code specifies one of five classes of response 1xx Informational 2xx Success 3xx Redirection Axx Client Error 5xx Server Error SOLUTION The error can be eliminated by 1 Checking for any enabled Pop up blockers and reconfiguring them 2 Checking for Internet security software that may be blocking Web access and disabling the service Example Norton Internet Security 3 Installing Microsoft NET Framework 1 1 Service Pack 1 Microsoft has confirmed that this is a problem inMicrosoft products that are listed in the Applies to section This problem was first corrected in NET Framework 1 1 Service Pack 1 Note Refer to Microsoft Article ID 826437 FIX HTTP 400 Bad request error message in the NET Framework 1 1 Solution ID TAUS0657732EN Solution Usage 5 Description Finishing options are not being applied to multiple Microsoft Excel 2000 2002 2003 worksheets using PCL or PostScript drivers Solution CAUSE Microsoft Excel will treat each worksheet as a separate print job Refer Microsoft Knowledge Base article Q214383 The URL is http support microsoft com default aspx scid kb en us 214383 SOLUTION There are two workaround options for th
54. refer to the following statement The previous drivers System 5 5e 8 8e will not work on 64 bit Vista However these drivers will work on the 32 bit version of Windows Vista with minor issues Known issue Borders and frames around icons and panes within the driver UI may not show up correctly Notes 1 If a previous driver was Microsoft Windows XP WHQL certified Microsoft also honors the digital signature CAT file on Windows Vista 2 The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 The Windows Vista Compatibility Legend can be viewed at http kmbs konicaminolta us content support vistasupport html 4 Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Enmke ESS SSD and Jim Behrends Production Print SSD Solution ID TAUS0656793EN Solution Usage 2 Description SMTP authentication tips Solution Refer to the attacheddocument whichprovides details on how to configure the MFP
55. release Note The latest version firmwareor system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Rick Veale ESS SSD Solution ID TAUS0703253EN Solution Usage 0 Description Unable to print via account tracking Receiving No account set for group authentication message in the bizhub 600 750 job log list Solution CAUSE The User Authentication and or Account trackaccount this is specified in the print driver has not been setupon the bizhub 600 750 SOLUTION The bizhub 600 750 must be programmed with theUser Authentication and or Account trackaccountthat is being specified in the print driver Perform the following to access the User Authentication Account track settings on the bizhub 600 750 1 Press the Utility Counter button 2 On the LCD press Administrator Setting 3 Enter the Administrator Password if applicable 4 Select 4 User Authentication Account track Note Please refer to the attacheddocumentation 27 8MB for moredetail on bizhub 600 750 setup To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUS0703502EN Solution Usage 1 Description
56. removing the Image Processing Board and the System Control Board from the back side of the MFP Note The top board is the Image Processing Board while the lower Board is the System Control Board There are 2 base system files that can be downloaded and unzipped to a folder Once the files are copied to a folder an individual folder for the Image and Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 25 bizhub 600 Miscellaneous for the System board is recommended put the CF cards into a card reader Erase the files on the card and copy the new files to the card CAUTION DO NOT FORMAT THE CF CARD These cards are formatted in VxWorks format A laptop running Microsoft Windows will format them in the FAT format and render them unusable Reinstall the boards and then power up the MFP Since the Image Processing Board contains some of the data files the Image Processing adjustments will need to be redone just like it was a new machine If using new boards a firmware update is required Notes 1 Take soft switch 32 1 and change it from 1 to 0 This will allow the MFP to read all the files on the USB drive 2 The printer control files are model specific Files with a 57AA belong to the bizhub 750 while files beginning in a 57BA belong to the bizhub 600 The main thing to remember here is the Alpha characters AA and BA If flashing it with the wrong file a C C111 code will be generated and the MFP will need to be re
57. run 92 0 in the Output mode This resets the NVRAM Parameter Memory board to initial state Go back to System 1 Reset the Marketing destination for U S Go to Load check and run code 96 0 in the Output mode This restores settings from 93 0 to the NVRAM Go to System 2 Dipswitch settings and set DIPSW 31 0 to ON locking new settings in place 10 Back out to the basic screen and the duplex buttons should be selectable SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD OOANDAKRW Solution ID TAUS0653515EN Solution Usage 0 Description C 1132 at power up Solution CAUSE Early version firmware is installed SOLUTION Upgrade the firmware to version 17 or above The latest version of firmware is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note When the punch unit is not installed on the machine and the punch unit is added to the driver and selected a C 1132 will be indicated Version 17 firmware resolves this problem Solution ID TAUS0653522EN Solution Usage 0 Description C5002 C 5002 code Solution CAUSE Failed PRCB SOLUTION Replace the PRCB p n 57AA 9020 Solution ID TAUS0656820EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 88 bizhub 600 Warm up wrong display incorrect operation lock
58. see the Compact Flash CF card on the back of the board Solution ID TAUS0701964EN Solution Usage 2 Description When searching solutions by models referenced links for the documentsare notaccessible Solution CAUSE This is a search of the printed database The links are locatedwithin the solution in the database SOLUTION Copy the solution ID number into the Knowledgebase look up Keyword field and select Search to access the solution complete with active links to attached documents Note If there is an actual dead link within the solution please send an E mail to cses kmbs konicaminolta us with the solution ID number and please identify the link Solution ID TAUS0701988EN Solution Usage 1 Description Intermittent diagonal lines on copies Solution CAUSE Failed cleaner clutch SOLUTION Replace the cleaner clutch in the drum cartridgeunit assembly p n 56AA 8202 1 Solution ID TAUS0702123EN Solution Usage 0 Description J1601 or J1602 with jamming in the LU 401 paper reverses back into the LU 401 feed tray Solution CAUSE The feed clutch one way bearing has failed SOLUTION Replace thefeed roller assembly B p n 55VA 4830 Note Clean thefeed roller assembly Bgear with alcohol which may allow the customer to use the machine until the rolleris replaced Solution ID TAUS0702272EN Solution Usage 0 Description Fax will not TX or RX and memory capacity is reading under 100 Solution CAUSE Faxfile format req
59. tab of the print driver Trademark ownership information Solution ID TAUS0654736EN Solution Usage 1 Description How to allow Account Track ECM passwords of fewer than 8 digits 8 digits are required by default Solution To allow passwords less than 8 digits perform the following 1 Enter Admin mode 2 Enter Security Settings 3 Enter Security Details 4 Change Password Rules to OFF For details please see page 12 90 of the Copy Operations manual Solution ID TAUS0656217EN Solution Usage 2 Description How to create a device printer on an AS 400 system using the stock Konica MinoltaKN or NIC print server Solution The following models will support installation as a device printer using the OS 400 SNMP setup with the imbedded NIC or KNxxx print server IC 202 IP 422 IP 423 IP 432 IP 511 IP 602 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 112 bizhub 600 These models support a setup that will allow a device printer to be created on the AS 400 When printing SCS this setup can be used with the stock controller NIC cards This setup supports page range control but does not support specific tray calls In order to support tray call the AS 400 workstation customization table if there is one must be modified To load an SNMP driver compatible with the Konica IP unit perform the following 1 From the Main Menu under Selection or Command type crtdevprt 2 Chang
60. that is the Origin of the Copy Be sure to hit the Select button Then choose whether to get the most recent data or to use the data which was imported the last time 4 Select Next 5 Choose to copy Authentication data Address data or both User Boxes will not be copied 6 Select the Target Device s use the Select button Administrator passwords for the target devices must be provided in order to transfer data 7 Copy the data to the device s Solution ID TAUS0654651EN Solution Usage Description Unable to print the Reports Configuration Demo Page PCL Fonts PostScript Fonts when browsing using PageScope Web Connection Solution CAUSE A bug was identified with the earlier firmware SOLUTION This issueis corrected with Phase 2 release minimum which is available on the SSD Download Selector Search Page Trademark ownership information Solution ID TAUS0654893EN Solution Usage Description How to set the Banner page exit output tray Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 154 bizhub 600 To set the Banner page exit output tray perform the following 1 Enter the Administration mode 2 Select System Setting 3 Select Output Setting 4 Select Output Tray Setting 5 Select Exit tray 1 or 2 using the icons on the touchscreen under the Reports icon Solution ID TAUSO655608EN Solution Usage Description Are Konica Minolta MFPs compatible with Categor
61. the PBX number entry and the dialed number to 8ms To change the PBX waiting time the setting must be changed in the Function parameter settings To change a Function Parameter setting 1 Enter the Service mode Hold the Utility key down on start up When the Trouble Reset screen is indicated hit the following keys STOP 0 0 STOP 0 1 Once in the Service mode setting screen press the FAX key Press the Function Parameter Setting key Select the address and then enter the address using A F key or keypad Next select the data and enter a value using binary numbers with keypad When the address and the value are correct press the Decision key After the settings have been completed press the END key Change address 000e00b2 to 00001000 Restart the MFP after selecting the Decision key SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD OONDOaABRWNDY Solution ID TAUS0800828EN Solution Usage Description Continuous C D001 CD001 code Solution CAUSE Corrupt data on the hard disk drive SOLUTION In the Service mode 1 Touch State confirmation 2 Touch Memory HDD adjustment 3 Touch HDD format touch 1 and YES 4 When the machine finishes formatting the hard disk drive exit from the service mode and power cycle the machine SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0800864EN Solution Usage D
62. transparency PCUA 946427 equivalent to the 3M type PP2500 688 503 The following are alternate high temperature transparencies that are also recommended 3M type PP2950 3M type CG5000 Note Konica Minolta recommends feeding transparencies through the bypass tray to reduce the occurrence of misfeeding Trademark ownership information Solution ID TAUS0652475EN Solution Usage Description When printing from Oracle the machine indicates to load A4 size paper Solution CAUSE The option to switch automatically from A4 paper to letter or legal is not enabled SOLUTION To automatically switch from A4 paper to letter or legal perform the following 1 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 134 bizhub 600 Press the Utility Key Press User Setting Select Printer Setting Select Basic Setting Select A4 A3 LTR LGR Auto Switch Select A4 A3 Letter 11x17 O01 BG Nise Trademark ownership information Solution ID TAUS0652496EN Solution Usage Description Parts destination number in the bizhub 600 750 Parts Guide Manual for USA CANADA 120V 60Hz machines Solution Parts destination number for USA CANADA 120V 60Hz machines is B Solution ID TAUS0652516EN Solution Usage Description How to set and enable mixed original mode Solution To set the machine for mixed original mode perform the following Press the Utility Key and then User Setting Press Syste
63. up NO MATCHING PAPER SIZE message when copying small size originals off the platen glass and the paper tray must be manually selected Solution CAUSE ATS and no matching paper size settings are disabled SOLUTION Perform the following procedure to resolve the no matching paper display message when copying small odd size originals off the platen glass 1 Press the Utility key Press the User Settings Press 1 System Settings Press 3 Paper Tray Settings Press 3 ATS Switching ON OFF and set to ALLOW Press OK Press 4 No Matching Paper in Tray Setting and select Switch Trays Press OK Press close 4 times to return to the default LCD screen NOOR WN Solution ID TAUS0657213EN Solution Usage Description FK 502 received faxes are partially blank and R29 and T31 codes are indicated Solution CAUSE ECM mode is ON SOLUTION Disable ECM mode by performing the following 1 Enter the Tech Rep mode 2 Select FAX 3 Select COMMUNICATION 4 Select OTHERS 5 Select OFF for ECM mode Solution ID TAUS0657255EN Solution Usage Description The message Replenish Paper is displayed for Tray 1 Tray2 Tray3 or Tray4yet paper is in the cassette Solution CAUSE Possible failed PRCB SOLUTION Confirm that the paper tray set signal is at a High H The set signal can be checked by 1 Entering the Service Mode 2 Selecting State Confirmation 3 Selecting Sensor Check 4 Entering 17 under Check Code
64. web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702183EN Solution Usage Description Offset sort does not work with Visual PostScript driver when printing from Adobe Acrobat Solution CAUSE Incorrect setting SOLUTION To print PDF files with offset sortingusing the Visual PostScript driver check the Print as Image box Solution ID TAUS0702285EN Solution Usage Description How to program the install date Solution To program the install date perform the following 1 Press the Utility Counter key Touch Details on the touchscreen Press Stop 0 0 Stop 0 1 Touch System 1 on the touchscreen Touch Install Date on the touchscreen Touch Entry on the touchscreen Using the numeric keypad enter the year month and day of the install Touch Entry on the touchscreen Touch End on the touchscreen Touch Exit on the touchscreen OMONDOARWNDY Solution ID TAUS0702305EN Solution Usage Description Program Job function does not allow more than 10 document sets Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 163 bizhub 600 CAUSE User s Guideshows incorrect informationfor Program Job function SOLUTION When using the Program Job function only 10 sets not100 document sets can be sent Solution ID TAUS0702400EN Solution Usage Description Server connection error when using LDAP Solution CAUSE
65. will be cleared Please backup the address data using PageScope Web Connection to backup the data before performing the Data Clear If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero This is unrecoverable and the correct meters cannot be input 8020 CF2002 8031 CF3102 Codes C 3C00 through C 3C40 indicate a corrupt BRU Codes C 3C50 through C 3C90 indicates a problem with the PWB C board or the scanner to main body cable 8050 CF5001 bizhub PRO C500 The NVRAM for the C500 cannot be replaced in the field The only way to correct a corrupt NVRAM is to send the OACB NVRAM and PRCB into Konica Minolta to be reset Known defective NVRAM symptoms 1 Meters or default adjustment values are extremely high 2 Adjustments do not hold after powering the machine OFF ON Note On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family This will save significant time and expense in getting back the machine in working condition bizhub 200 250 350 Common symptoms when NVRAM replacement may be necessary Machine not going to ready state Not printing to a host name with DHCP Not scanning to E mail On startup abort code 0x0000999a Abort code 0x00f00b00 Not printing Machine rebooting every few minutes Screen freezing in KM logo Keep losing machine settings when power OFF OONRORWN biz
66. workstation Solution Please follow the step by step procedures as shown in the attacheddocument Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703460EN Solution Usage 1 Description Request for a version of the PageScope Driver Packaging Utility to be created to support B amp amp W MFPs specifically for the bizhub 600 750 Solution The PageScope DPU will not be supported for the bizhub 600 750 However successor modelsof the bizhub 660 750 will be supported anda target date for release is Spring of 2008 SPECIAL NOTE Solution contribution by Mark Kemp ESS SSD Solution ID TAUS0808178EN Solution Usage 1 Description How to forward faxes to different destinations for each line with multi line fax option Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 40 bizhub 600 Miscellaneous Solution Due to design constraints it is not possible to forward received faxes to different destination Both lines will forward received fax to same forwarding destination However on a limited basis it is possible to set up fax forwarding to different destinations based on TSI routing Please refer to the User manual for the model in question SPECIAL NOTE Solution contribution by Mahen Shu
67. 0 1 Press the utility button and then the controller button on the LCD 2 Select the Interface setting amp gt Network setting 3 Enter 300 seconds and press the SET button SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0801529EN Solution Usage 2 Description Servicecode C D501 CD501 Solution CAUSE Failed board Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 82 bizhub 600 Warm up wrong display incorrect operation lock up SOLUTION Replace the System Control Board p n 57AA 906 2E biz750 p n 57BA 906 2E biz600 It may also be necessary to replace the NVRAM Solution ID TAUS0801548EN Solution Usage 1 Description C D501 CD501 and System Control Rom startup error message The code does not appear if the IC 202 is removed before powering ON the MFP Solution CAUSE Firmware problem SOLUTION Flash the machine to version 30 or higher firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution byMark Maley Copytronics Solution ID TAUS0801915EN Solution Usage 0 Description Fax reception works properly but transmissions fail Solution CAUSE Incorrect setting SOLUTION Make sure the OEM setting is Off Enter the Service mo
68. 0808441EN Solution Usage Description What can cause the machine to poweron witha J1712 code if PS36 checks OK in state confirmation Solution The machine may power on with a J1712 codeeven though PS36 checks OK in state confirmation if the PRCB has failed Please replace the PRCB p n 57AA 9021 F to correct the J1712 code that is displayed when the machine powers on SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0808465EN Solution Usage Description C 1139 error with a FS 504 connected Solution CAUSE M303 registration shutter motor failure SOLUTION Inspect Replace M303 registration shutter motor p n 13GQ 80011 SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0808526EN Solution Usage Description Non GUI connection dialog box is displayed after MFP error Solution This issue has been escalated to Konica Minolta Business Technologies in Japan KMBS SSD is working with our partners in support in Japan to obtain a resolution for this issue as quickly as possible Note If viewing this solution via the web please establish a ticket via either the web or by calling the SSD hotline center at 1 800 825 5664 Once a ticket has been established an E mail will be sent when the solution is updated For phone advisors please attach to this solution for an automatic email that will be sent to the technician when this solution is updated End the call with call code e
69. 2009 15 bizhub 600 Miscellaneous Solution ID TAUS0607358EN Solution Usage 17 Description The entire print job is stapled instead of each set when printing multiple stapled sets from Microsoft Word Solution CAUSE The Collate option in the Microsoft Word dialog box is selected SOLUTION When printing and stapling multiple sets the Collate option in the Microsoft Word dialog box must be deselected SPECIAL NOTE Solution contribution by Mark D Attilio and Ed Bellone Production Print SSD Solution ID TAUS0627763EN Solution Usage 2 Description Vellum paper specifications Solution Vellum paper is outside of the special paper specifications of the machine therefore specific paper specification can not be provided The paper may run though the machine however Konica Minolta does not support a particular brand of vellum paper Note Vellum paper has tendencies to hold a static charge causing the paper to have transfer problems with possible premature wearing of the drum This paper in some cases is coated and could possibly lead to premature wearing of the fuser rollers or leave marks on the copies Solution ID TAUS0648457EN Solution Usage 3 Description Setup guide for User Authentication in combination with Active Directory NDS and SMB NTLM environments Solution Refer to attached Setup Guide for User Authentication This document outlines the methods to set up User Authentication Note To view a PDF
70. 32 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 29 bizhub 600 Miscellaneous ISW write error Perform ISW data install F80 40 FNS ISW not written Perform ISW data install F80 41 ZU ISW not written Perform ISW data install Note Please refer to attached Error Codes list To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703269EN Solution Usage 1 Description How to set up User Authentication using Active Directory from theMFP and using the driver Solution From theMFP Side 1 Administrator setting 1 2 3 4 5 6 7 8 2 System setting 3 Date Time setting also enter correct Time Zone Use the same time as the server EST Time Zone UTC 05 00 CST Time Zone UTC 06 00 MST Time Zone UTC 07 00 PST Time Zone UTC 08 00 4 Administrator Setting 1 2 3 4 5 6 7 8 5 Network setting 6 TCP IP settings 7 FWD to page 3 8 DNS settings enter Priority and substitute DNS TCP IP addresses 9 Administrator setting 10 Network settings 11 Detail settings 12 Time Adjust settings NTP Settings ON enter TCP IP address of server 13 Administrator Mode 1 2 3 4 5 6 7 8 14 User Authentication Account track 15 General settings 16 ON External
71. 4 Set COM1 to 9600 bits sec 5 Type as follows from HyperTerminal amp gt WriteLog amp lt Enter the W and L are uppercase Completed message will be indicated Log will be stored into the USB memory stick To get Image logs Connect PC andMFP with serial cable use the 2nd serial port from upper side of the MFP Run Hyper Terminal Set COM1 to 9600bits sec Select Transfer then Capture Text from menu of HyperTerminal Specify file name then click Start Type as follows from hyper terminal icb_log amp lt Enter Select Transfer Capture Text Stop from menu of HyperTerminal Select Transfer Capture Text From menu of HyperTerminal Specify file name then click Start Type as follows from Hyper Terminal ecb_log amp lt Enter Select Transfer then Capture Text Stop from menu of HyperTerminal ONDOABRWN SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUSO800608EN Solution Usage Description Additional information concerning Custom Size Settings Solution In the Konica Minolta PCL driver the Custom Size Settings can only be specified from the printer driver setup dialog box which can be displayed from the Printers window or Printers and Faxes window Please refer to attached documentation for clarification To viewthe PDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrob
72. 5 Entering 1 under Multi Code IfLOW L is indicated the set signal loop is not complete or the PRCB has failed The loop for the set signal can be checked by a Unplugging the machine and accessing the PRCB b Removingthe appropriate connectorfrom the PRCB and with Tray 1 pushed into the machine test for continuity between pins refer to table below If there is continuity replace the PRCB p n 57AA 9020 Tray and Connector Measure Between Pin Pin Tray 1 CN235 1 2 Copyright 2009 Konica Minolta Business Solutions U S A In O March 2009 89 bizhub 600 Warm up wrong display incorrect operation lock up Tray 2 CN235 Tray 3 CN236 A1 A11 Tray 4 CN236 B1 B11 SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0657410EN Solution Usage Description Turn ON the power switch again message and C 6704 service code when making copies through the document handler or from the platen Solution CAUSE An image processing abnormality While the copier is performing the image read and compression process into system memory the compression processing from the scanner into the memory does not terminate within a specified period of time SOLUTION Please reseat the512MB of EDH memory on the SCB System Control Board Power OFF ON the main power switchto clear the code If the issue is not reset replace the System Control Board p n 57AA 9011 Solution ID TAUS0657630EN Soluti
73. 5to0 9 6to0 9 7 to 1 Copy limit 99 6 Touch the ON OFF key to input the desired setting of 0 OFF or 1 ON for bit location 4 7 Touch OK on the touchscreen 8 Scroll to bit 5 9 Repeat the procedure in steps 6 and 7 for dipswitches 9 5 9 6 9 7 10 Touch OK 11 Touch Exit to exit the Dip Switch Setting Mode Solution ID TAUS0651457EN Solution Usage 1 Description Unable to offset mixed originals Solution CAUSE Early version firmware SOLUTION Upgrade the firmware to at least version 14 Enable softswitch 32 6 for offsetting mixed originals Solution ID TAUS0651514EN Solution Usage 1 Description Can documents stored on the hard drive be printed from the web interface Solution The scan to box documents are available for printing from the web interface Solution ID TAUS0651516EN Solution Usage 1 Description Is it possible to overwrite update documents that are stored in a BOX Solution Documents stored on the hard drive can not be overwritten updated and a new document would have to be scanned Solution ID TAUS0651562EN Solution Usage 1 Description Microsoft certified printer drivers PCL PostScript PostScript P and PostScript V Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 131 bizhub 600 Solution The Konica Minolta Microsoft certified printer driverscan bedownloaded fromthe Konica Minolta Download Selector Access the Selector from theKMBS publ
74. 6 Next press stop 9 to acsess Billing Setting 7 PressCounter Setting 8 Press Mode One 9 Select 11x17 10 Press Exit to return to the copy mode Solution ID TAUS0650334EN Solution Usage Description Mixed Original performing a double scan Solution Update the firmware to level 15_C4 or higher The originals are scanned only one time with this firmware so the speed is much better Solution ID TAUS0651082EN Solution Usage Description Input Error message when trying to change the default value for the control panel auto reset time Solution CAUSE Incorrect procedure SOLUTION Before entering a new value press the Clear key Solution ID TAUS0652352EN Solution Usage Description How to program the scan auto reset timer Solution To program the scan reset timer perform the following 1 Press the Utility Counter key on the operation panel 2 Touch 2 User Setting on the touchscreen 3 Touch 1 System Setting on the touchscreen 4 Touch 4 Reset Setting on the touchscreen 5 Touch 2 Auto Reset on the touchscreen 6 Touch Input on the touchscreen 7 Press the C key on the operation panel 8 Use the numeric keypad to input the desired reset time from 1 to 9 minutes 9 Touch OK on the touchscreen 10 Touch Close on the touchscreen 11 Touch Close on the touchscreen 12 Touch Close on the touchscreen 13 Touch Close on the touchscreen to return to the normal scree
75. A NVRAM BRU ORDER ONLINE All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0701618EN Solution Usage 2 Description PostScript printer driver for Microsoft Windows Vista Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 24 bizhub 600 Miscellaneous Solution The latest printer drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more The Windows Vista Compatibility Legend can be viewed at http kmbs konicaminolta us content support vistasupport html Note Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702059EN
76. AUS0700957EN Solution Usage Description The Scan to Hard Drive icon is missing in scan mode direct input when an external key counter is attached Solution CAUSE Softswitch 29 01 is disabled SOLUTION In Tech Rep mode System 2 softswitches set softswitch 29 01 to1 and press Set This will restore the Scan to Hard Drive Icon Solution ID TAUS0701147EN Solution Usage Description FS504 the punch unit is punching all copies and prints and cannot be disabled Solution CAUSE When performing a firmware upgrade the machine initial mode was set to CURRENT and not FACTORY SOLUTION Setthe machine initial mode to factory and re flash the firmware Solution ID TAUS0701149EN Solution Usage Description Dirty copies Solution CAUSE The fixing unit web solenoid is not activating even though the solenoid operates in diagnostics The fixing unit cleaning web counter was not reset after replacement SOLUTION To reset the cleaning web counter perform the following 1 Enter the Tech Rep mode 2 Select Counter 3 Select Present Parts Life Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 158 bizhub 600 4 Select Fixing Web Cleaner and press Clear Solution ID TAUS0701210EN Solution Usage Description Gray background only on the second half of the copies Solution CAUSE TheCCD Unit has failed SOLUTION Replace the failed CCD Unit p n 57AA 6301 Solution ID TAUS0701236EN Solution
77. Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0648861EN Solution Usage 12 Description How to set up Microsoft Windows 2000 XP for SMB scanning Solution At the PC 1 Create a folder on the root drive 2 Right click the newly created folder and select properties 3 Ensure that the Read Only and Hidden attributes are not checked 4 Click the Sharing Tab 5 Click the Share this folder radio button and enter a Share name 6 Click the Permissions tab 7 Add the desired User or Group and assign the appropriate permissions Notes a With Microsoft Windows XP Home edition the Network Setup Wizard will need to be run to enable file and print sharing Access the Network Setup Wizard from Start All Programs Accessories Communications Network Set Up Wizard b With Microsoft Windows XP SP2 ensure that file and print sharing are a selected exception in the Windows Firewall settings The Windows Firewall applet can be accessed from Start Control Panel Windows Firewall Exceptions At the bizhub 1 Connect to the bizhub using PageScope Web connection 2 Enter the Admin mode 3 Select the Network Tab 4 Ensure that TCP IP is enabled 5 Select and enable SMB 6 Log out of the Admin mode 7 Select Scan 8 Select New Registration
78. C451 C450 C352 C351 C300 C252 C250 Tested withCitrix Metaframe Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 No restrictions were found in testing Solution ID TAUS0657646EN Solution Usage 2 Description C 2201 is indicated Solution CAUSE An error of the EM lock signal is detected when a specified period of time elapses after the toner bottle motor M13 is supposed to turn ON The possible parts that are involved in this issue are the Toner Bottle Motor p n 57AA 80080 and the Printer Control Board p n 57AA 9020 SOLUTION Verify the operation of the Toner Bottle Motor M13 by running the Load Check test Code 1 Multi Code 0 If the bottle turns in this mode then the motor should be replaced because the EM Lock signal is not properly output If the Motor fails to turn then the Printer Control Board PRCB should be replaced To enter the Load Check tests perform the following Service Mode screen Press the State Confirmation key State Confirmation screen Press the Load Check key State Confirmation screen Enter the check code 1 and the multi code 0 with the sheet number setting button Press Start button The load specified operates Press Stop button The operation of the load is completed When conducting the output check of other loads or signals repeat Steps 3 to 5 Press the OK key State Confirmation screen appears NOORWN So
79. Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 45 bizhub 600 Miscellaneous Solution Most documentation manuals etc can be downloaded from the MyKonicaMinolta com Supported Models Library or from the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab Solution ID TAUS0702379EN Solution Usage Description Using the ZU 602 why when trying to Z fold 8 5x14 paper is the paper is only folded once Solution This is proper operation for tri folding8 5x14 paper Please review the attached document from the ZU 601 ZU 602 Service Manual Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702577EN Solution Usage Description ICP List Solution Please review the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702770EN Solution Usage Description How to disable the charge and transfer separation cleaning functions Solution To disable the charge cleaning and transfer separation cleaning functions perform the following 1 Enter the service mode and select System 2 2 Select DipSW setting 3 Change soft switch 3 3 to ON to disable the Charger cleani
80. Description IsMagneCote paper or magnetic backed paper supported Solution MagneCote paperor magnetic backed paper is not supported SPECIAL NOTE Solution contribution by Marge McLea ProductionCustomer Support SSD Solution ID TAUS0800448EN Solution Usage Description How to program the default tray for Insert Sheets Solution To program the default tray for Insert Sheets perform the following 1 Press the Utility Counter key Touch 3 Administrator Setting on the touchscreen Enter the Administrator password default password is 12345678 Touch OK on the touchscreen Touch 6 Copier Setting on the touchscreen Touch Select Tray for Insert Sheet on the touchscreen Touch and highlight the desired tray to be set as the default Insert Sheet tray NOJN AON Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 49 bizhub 600 Miscellaneous 8 Touch OK on the touchscreen 9 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0800484EN Solution Usage Description How to get the System log andImage logs there are 2 Image logs Solution Required items PC Serial port HyperTerminal Serial Cable USB memory stick To get the System log 1 Connect PC andMFP with serial cable Note Use the upper serial port of the MFP 2 Connect USB Memory stick to USB port of the MFP 3 Run HyperTerminal
81. Description Light copies soon after performing a PM Solution CAUSE While cleaning the drum carriage during a PM do not usea vacuum cleaner becausethe toner control sensor board TCSB is very sensitive to static charges SOLUTION Replace the TCSB p n 56AA 9100 SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0807949EN Solution Usage 1 Description Copies and prints are all black However they do not feel gritty Solution CAUSE Inadequate drum ground SOLUTION Check the drum bearing and ground spring for proper contact SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0657847EN Solution Usage 18 Description Corner s at leading edge of papersoiled black Solution PROBABLE CAUSES 1 Toner density is high Check the developing magnet angle again and adjust it if necessary referencing attached Bulletin Number 5405 Clean the toner recycle section drum peripherals and paper feed path Notes a If gray background is also occurring Changedipswitch 23 2 and 23 3 from 0 to 1 This decreases toner density by 1 5 Outputtest pattern No 12 on A3 in duplex mode 25 to 30 sheets b If the problem persists changedipswitch 5 0 from 0 to 1 This decreases the toner density even further However it also decreases the image density Do not perform this for users who wish darker images c To view a PDF Adobe Reader must be installed Adobe Reader can be dow
82. Description Unable to set the printer TCP IP address Solution CAUSE The TCP IP settings on the bizhub 600 IC202 are set with DHCP enabled ON by default A static TCP IP address cannot be manually set when DHCP is enabled SOLUTION Under the TCP IP setting set DHCP to OFF this will allow the input of a static TCP IP address onto the printer Trademark ownership information Solution ID TAUS0651217EN Solution Usage 0 Description Unable to scan to E mail Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 140 bizhub 600 Solution CAUSE The NIC is corrupted SOLUTION Reset the NIC to factory setting by performing the following 1 Browse to the NIC and enter ADMIN mode 2 Select Maintenance 3 Select Network Setting Clear and select OK 4 Power OFF ON the machine and re enter all the NIC information Solution ID TAUS0651321EN Solution Usage 0 Description Scanned PDF or TIF 8 5x11 documents are displayed in landscape orientation in the image viewer software The original documents are fed in the 8 5x11R direction The documents will have to be rotated 90 degrees by the software Solution CAUSE Incorrect setting for the scan document orientation SOLUTION To change the document orientation for 8 5x11R document perform the following 1 Press SCAN button Enter Destination Press SCAN SETTINGS button Select setting for the document Press ORIGINAL SETTING Press O
83. EN Solution Usage Description ZU 602 how many sheets can be Z folded and stapled together Solution Under product specifications page3 of the ZU 601 602 Service Manual states that the maximum number of sheets that can be Z folded and stapled is five 5 Solution ID TAUS0701095EN Solution Usage Description How to select the Copy Operating Screen to ON Solution Tochange the Copy Operating Screen selection to ON perform the following 1 Press Utility 2 Select User Setting 3 Select Display Setting 4 Select Copy Screen and turn it ON Solution ID TAUS0701136GE Solution Usage Description Are Citrix certified drivers available Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 44 bizhub 600 Miscellaneous Solution Citrix certified drivers are not available SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0701310EN Solution Usage Description Copier pauses in the middle of large jobs Solution CAUSE The cleaner for the charge wireis operating Depending on the environmental condition the cleaning of the charge and theT S corona is initiated The charge cleaning cycle varies with the number of prints set viaDIPSW 2 4 and 2 5 SOLUTION Change the software switch settings DIPSW2 4 2 5 CLEANING INTERVAL copies 0 0 5000 1 0 10 000 0 1 20 000 1 1 30 000 Note Changing these settings can cause copy quality issues
84. Expert Support by clicking on Download MSDS Drivers Solution ID TAUS0702714EN Description When a PDF is output from Adobe Acrobat 8 it generates a PostScript error Solution Solution Usage 1 CAUSE Bugin theKonica MinoltaVisual PostScript driver when settings are as follows Visual PostScript driver Path through Off Adobe Acrobat 8 Choose Paper Source by PDF page size SOLUTION Please use the special Konica MinoltaVisual PostScript driver 32 bit or 64 bit as needed version 3 1 0 0 Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Solution ID TAUS0802710EN Description Error code 2039when performing CSRC CS Remote Care TX RX test is not sent to Lotus Domino email server Solution Solution Usage 1 from email server CAUSE The engine will not complete the TX RX test if the Short name field is not populated becausethe engine will not receive proper POP3 response attached file is ascreenshot showing the Lotus Domino Short name field http www adobe com products acrobat readstep2 html SOLUTION Enter a name in the Short name field It is recommend to
85. Feed Rocking Plate p n 56AA 4007 0 Solution ID TAUS0701540EN Solution Usage 2 Description Secure printing can be selected in the print driver but the Secure Print User Box under System User Box is not available Solution CAUSE Secure printing requires the optional HDD SOLUTION Install the optional HDD For the bizhub 420 500 order the HD 505 p n 16GA For the bizhub 600 750 order the HD 503 p n 15NL Solution ID TAUS0701565EN Solution Usage 1 Description Please remove copies from the finisher tray message andthe machine stopsafter making 200 copies Solution CAUSE The FNS alarm stop is enabled SOLUTION To disable the FNS alarm stop perform the following 1 Enter Service Mode 2 Select System2 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 119 bizhub 600 3 Select DipSW Setting 4 Enter switch15 3 and set it to1 ON 5 Touch Set on the LCD 6 Enter switch15 4 and set it to1 ON 7 Touch Set on the LCD 8 Touch OK 9 Touch Exit Notes a The machine must have Phase 2 0 version 20 firmware or above installed for this functionality If necessary update the machine firmware b The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701610EN Solution Usage 1 Descripti
86. HIS DOCUMENT Copyright 2008 Konica Minolta Business Solutions U S A Inc bizhub 600 Breakage damage malformed removed part Solution ID TAUS0800165EN Solution Usage 3 Description Stapler arm being broken from stapler cartridge when stapler cartridge is installed or staples are being advanced Solution This issue has been escalated tothe solutions team in Japan and SSD is currently working withJapanese partners in Support and R amp amp D to duplicate confirm the problem A resolution will be obtained for this issue as quickly as possible For phone advisors when a ticket has been created please select E mail primary contact for an automatic E mail to be sent to the technician when this solution is updated End the call with call code Escalated to Japan Note The SSD Hotline advisorwill request that this unit be shipped to the National Parts Depot with the following information until this issue is resolved Serial Number Management List Sheet Total Counter Send to National Parts Depot Attn amp lt Your Claim amp gt 31 Elkay Drive Chester NY 10918 CAUSE It seems that the spring tension to the stapler arm is causing the arm to crack andthen break off SOLUTION Replace the stapler unit p n 15JKR70600 See attachment for examples of the broken stapler arm To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acr
87. IAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0802637EN Solution Usage Description Host Name and File Path are blank using Scan to Home Folder Solution CAUSE The LDAP server does not respond to an MFP request with the expected resultbecause the domain user s E mail address field is blank SOLUTION The following table lists modification notices and special firmware for each engine series Model Modification Notice Firmware 360 DLBT0803345EN00 PDF 360US_M0G3100VW EXE 420 DLBT0803345EN00 PDF 420US_M0G3100VW EXE 500 DLBT0803345EN00 PDF 500US_M0G3100VW EXE 361 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 bizhub 600 Controller no or slow print scan failure garbled data lockup DLBT0803346EN00 PDF 361US_M1G1300UI EXE 421 DLBT0803346EN00 PDF 421US_M1G1300UI EXE 501 DLBT0803346EN00 PDF 501US_M1G1300UI EXE 600 DLBT0803843EN00 PDF 600_750_US_M1G3000V9 EXE 750 DLBT0803843EN00 PDF 600_750_US_M1G3000V9 EXE C203 DLBT0803485ENO00 PDF C203_A02E0Y0 F000 GE8 R5 EXE C253 DLBT0803484ENO00 PDF C253_A02E0Y0 F000 GD8 R5 EXE C353 DLBT0803483EN00 PDF C353_A02E0Y0 F000 GC8 R5 EXE C451 DLBT0803493EN00 PDF C451_A0O0KOY0 F000 GC8 R5 EXE C550 DLBT0803492ENO00 PDF C550_A00JOY0 F000 GC8 R5 EXE C650 DLBT0803491EN00 PDF C650 AOOHOYO F000 GC8 R5 EXE Copyright 2009 Konica Minolta Business Solutions U S A
88. Incorrect configuration SOLUTION To configure 1 Select SIMPLE for the Authentication Method 2 Disable User Authentication 3 Enter a login Name and Password A LDAP search can now be done without having to authenticate 4 Enter a different known working E mail address for the bizhub and a password Solution ID TAUS0702486EN Solution Usage Description C 5301 at power up Solution CAUSE The Power Supply Cooling fan FM15 has failed SOLUTION FM15 is not available as a separate part It is a component of the DCPS unit Replace the DC Power Supply unit p n 57AE84511 Solution ID TAUS0702534EN Solution Usage Description How to install a printer using LPR IP Printing under Macintosh OS9 Solution Please perform the procedures mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702697EN Solution Usage Description The test pattern is blank when the LD offset adjustment for LS300 is run Solution CAUSE Firmware update required SOLUTION Please update the machine firmware to version 31 or later Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID
89. LUTION The Konica Minolta PageScope Box Operator utility will function properly when selecting PDF and scan to hard drive Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 151 bizhub 600 Solution ID TAUS0654371EN Solution Usage 0 Description Server Connect error message when scanning to E mail Both locations can see users in LDAP look up The first location there were no issues when sending E mail The second location would give Server Connect error Solution CAUSE Two locations are connected via 100MB metro ethernet WAN The timeout was set to max The customer has two E mail servers one at each site SOLUTION Change the SMTP mail server address to the local mail server Solution ID TAUS0654853EN Solution Usage 0 Description Recommended transparency 600 Solution The standard transparency is PCUA 946427 equivalent to the 3M type PP2500 688 503 The following are alternate high temperature transparencies that are also recommended 3M type PP2950 3M type CG5000 Note Konica recommends feeding transparencies through the bypass tray to reduce the occurrence of misfeeding Trademark ownership information Solution ID TAUS0655345EN Solution Usage 0 Description In Microsoft Publisher 2002 2003 publications records are not individually collated and stapled when duplexing and using the mail merge feature of Publisher Solution CAUSE Registry edit required WARNING Incorrectly e
90. N Replace the LCT regulating limiter p n 56QA58400D and the regulating gear p n 56AA77990 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0808243EN Solution Usage Description Problem When printing duplexed copies from tray 1 or 2 the machine will indicate a J17 04 Solution Cause Defective Separator Clutch Solution Please replace the separator clutch p n 57AA 8203 0 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 98 bizhub 600 Warm up wrong display incorrect operation lock up Solution ID TAUS0808299EN Solution Usage Description The Save Document key is missing under User Box menu Flashing firmware and replacing System Control Boards all failed to resolve issue Solution Cause The copier has been mistakenly set in one of the vending modes Solution Enter the service mode and press the STOP and then the 9 Key from the touch key pad Select the Management Function choice and then make sure the mode is set to Unset Power OFF and then ON the copier The Save Document Key should have returned Note If the vending mode is enabled it should be noted that there are limitations in function based on the modes used To verify simply disable vending to see if function returns SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS
91. N Please use the following firmware version or higherto correct this issue IC 611 bizhub PRO 1050 Ver 30 COCO IC 203 bizhub PRO 920 Ver 20 COCO IC 202 bizhub 600 bizhub 750 Ver 30 CH bizhub 360 420 500 Version 30 bizhub C450 C351 C250 C252 C352 C300 Phase3 03 Ver 18 Notes 1 If the issue is not resolved by the new firmware please obtain details to further the investigations Currently here are the first items to confirm and provide a Provide answers to the following questions What type of network environment is the customer using What is the network speed What is the NIC speed on our engine When the device goes down can it be PINGed orbrowsed to What protocols are on the network Is the machine in a power save or sleep mode at the time of failure Does the machine have a static TCP IP address or is it dynamic DHCP How often does the incident occur Are there any routers switches or hubs involved on the network segment s which aretrying to utilize the machine What type of special applications are utilized by people who print to the device b If a bizhub 600 750 PRO 920 you can perform a Hyperterminal session and set transfer to text to create text file that shows the controller activity c Perform an Ethereal network packet capture Instructions are attached 2 The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD W
92. NVRAM trouble codes C D3xx codes can occur at any time Mostly these codes happen when updating firmware A NVRAM Data Restore procedure was announced a few months ago to address these codes Stop 0 7 1 3 9 What this procedure does is take a good image of the NVRAM off the MFP board created when you performed the NVRAM Data Backup and restore it to the NVRAM There are approximately 30 registers that can be corrupt so the above procedure may have to be done as much as 30 times WARNING If a corrupt NVRAM is suspected DO NOT perform the NVRAM Data Backup This will take the corrupt NVRAM image and back it up to the MFP board If this is done and the NVRAM is replaced the corrupt data that was just backed up will be transferred to the new NVRAM If this is the case then the NVRAM and MFP board will have to be replaced as a set Known unrecoverable NVRAM symptoms 1 Stuck on hour glass screen 2 Incorrect meters 3 When performing the NVRAM restore procedure the codes repeat themselves Note One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes It is HIGHLY recommended to install a quality power line conditioner on these machines Known fixes for various codes C D36E and C E002 Install Phase 3 01 firmware H5 or H6 depending on model If a corrupt NVRAM is suspected please try performing a Data Clear This can be found in the Tech Rep mode IMPORTANT All programmed addresses
93. ON Order two magnet hold plates p n 300011191 Install one additional plate to the position where the one plate is currently installed Order four flat washers p n 00Z61040 Insert two washers for each screw and fix them on the backside of the actuator with screws Please refer to attached document for location To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 41 bizhub 600 Miscellaneous http Awww adobe com products acrobat readstep2 html Note Two magnet hold plates and a new actuator have been enclosed for newer ZU 601 ZU 602 Length from the bending part has been elongated for the new actuator Therefore insertion of flat washer is not necessary Serial number cut in of the modified units 15KW00203 15KV00501 15KT00001 SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0650471EN Solution Usage 0 Description How to change scan file name for Scan to Box from the operation panel Solution To change the scan file name for entries from Address Book perform the following procedure 1 Press Scan button 2 Press Direct Input Note The default scan settings are used then skip steps 3 and 4 Press Scan Setting to change scanner setting Press OK Press Save in User Box button on the operation panel Press Document Name button Enter n
94. OTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0900158EN Solution Usage Description Marks on copies dirty copies Solution CAUSE Cleaning web is not advancing The solenoid was tested in I O mode and is working correctly SOLUTION The parts counter for the cleaniing web must be reset in order for the new roll of web to advance SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 10 bizhub 600 Image blank or solid color Solution ID TAUS0703725EN Solution Usage 2 Description Black copies or intermittent black copies Solution CAUSE Poor connections or failed HV Power Supply SOLUTION Check the connections from the HV Power Supply to the Imaging Unit and if there is no problem with the connections then replace theHigh Voltage Power Source p n 56AA 84010 SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 11 bizhub 600 Image delay advance shift or skew Solution ID TAUS0801818EN Solution Usage Description When copying A4 originals copies are offset somewhat and cut off The customer copies both letter and A4 originals and has both sizes of paperloaded in the machine Solution CAUSE Incorrect setting SOLUTION To enable the machine to properly copy both A4 and le
95. On the Windows 98 client press Start settings printers 11 Right click the driver and select properties Copyright 2009 Konica Minolta Business Solutions U S A Inc 144 Solution Usage 0 Solution Usage 0 Solution Usage 0 Insure the NetBIOS name of the NIC is entered in the NetBIOS Name The NetBIOS name can be viewed at the machine ion Network Setting and then March 2009 bizhub 600 12 Select the Details tab and then add printer 13 Select Network and then browse 14 In the network configuration window select the printer icon 15 This completes the driver installation for a Windows 98 client Note The P2P or Network Setup utility is no longer used for connecting the printer to Windows 98 as SMB printing has replaced P2P printing Trademark ownership information FILE V TEXT TRADEMRK TXT NEW Solution ID TAUS0652555EN Solution Usage 0 Description AS 400 unable to print via the SNMP driver Solution CAUSE The system driver data is incorrect SOLUTION Change the system driver on the AS 400 to IBMSNMPDRV Trademark ownership information Solution ID TAUS0652562EN Solution Usage 0 Description In PageScope Net Care 5 5 when trying to access the bizhub 600 a message indicates that the needed plug in for the model has not been installed and to check the web page Solution CAUSE Incorrect settings SOLUTION First go to Server Setting Auto Version Check and specify an Auto Check interva
96. P LCD panel PK 505 hole punch unit is not recognized or grayed out Solution CAUSE Incorrect soft switch settings SOLUTION Please use the following procedure to enable the PK 505 1 Turn ON the Main and Sub power switches of the main body 2 Press the Utility Counter button 3 On the Utility Counter screen touch the Details key and enter the following sequence Stop 0 0 Stop 0 1 to enter Service Mode 4 Touch the System 2 key and touch the DipSW Setting key 5 If 2 3 hole punch kit is installed set DIPSW 22 1 ON 22 2 OFF 22 5 ON 26 2 OFF and 26 3 ON Be sure to select Set after changing bit or it will revert to previous setting 6 Make sure switch 19 5 is off 7 Turn the Sub and Main power switches OFF SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0649087EN Solution Usage 3 Description PK 502 PK 503 PK 504 PK 505 C 1132 C1132 during installation Solution CAUSE Loose connector s If the connectors for this option are not inserted squarely they will not lock in place SOLUTION Unplug all of the connectors for the punch option PK 502 PK 503 PK 504 PK 505 and reseat them making sure they are inserted squarely and fully Solution ID TAUS0649345EN Solution Usage 15 Description C 4707 C4707 at power up Solution CAUSE Problem with the write unit SOLUTION Please reseat all connectors on all boards including the write unit Replace the write un
97. PPCL5I Thiswill tell HPT to image the form instead of rasterize it Recompile the WSCST end the writer vary the device description OFF ON and start the writer When the job is sent the form should be inline with the text SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0802412EN Solution Usage Description Slow printing issue when utilizing Macintosh OS 10 4 x Solution CAUSE Issue with the CUPS daemon configuration file on Macintosh OS 10 4 x being corrupt SOLUTION The old CUPS daemon configuration file must be deleted and a new one created Please see the attached document for instruction on how to remove and re create the daemon configuration file SPECIAL NOTE Solution contribution by Tim Blevins KMBS Cleveland Solution ID TAUS0808451EN Solution Usage Description Intermittently unable to print with User Authentication log in error listed in printers Job Log Solution CAUSE The customer s DNS server Resource Record has an invalid entry TCP IP address for one or more of the authentication servers The customer s DNS server specified on the bizhub 600 750 for authentication is configured with a Resource Record list of additional authentication servers When the bizhub 600 750 communicates with the DNS server it performs a Standard query to gather information The DNS server will provide a Resource Record of available authentication servers The bizhub 600 750 uses this Re
98. Print needs to be set to 2 in order to utilize these settings After changing this setting folding options settings in Job Spooler can be made Solution ID TAUS0652169EN Solution Usage 0 Description How to change the tri fold mode to print the image inside instead of outside Solution To change the tri fold from printing inside fold to printing outside fold perform the following 1 Press the Utility key Select Admin mode and enter the password Press Copier Setting Press the down arrow Press Tri Fold Printed on Side Selection Press either INSIDE or OUTSIDE T eO N Solution ID TAUS0652259EN Solution Usage 0 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 143 bizhub 600 Description Version 15 Firmware Function Enhancements bizhub 600 Solution See Bulletin 05 GB 140 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0652403EN Description Solution Usage 0 With APS enabled and feeding 8 5x11R originals machine will automatically rotate the image and copy onto 8 5x11 paper from Tray 1 or Tray 2 Solution CAUSE Image rotation is enabled SOLUTION To disable Image Rotation perform the following 1 In the basic copy sc
99. RIGINAL DIRECTION button Select the third button The image on the button should be A is pointing to the left Press OK twice Start the scan job ONAAARWN Solution ID TAUS0651326EN Solution Usage 0 Description How to set the bizhub 600 to have all 8 5x11R scanned documents displayed in portrait orientation Solution To have the bizhub 600 default to this setting perform the following 1 Press SCAN button 2 Press SCAN SETTINGS 3 Press ORIGINAL SETTINGS 4 Press ORIGINAL DIRECTION 5 Select the third button The image on the button should be A is pointing to the left 7 Press OK three times 8 Press UTILITY COUNTER 9 Press USER SETTING 10 Press INTIAL SETTING 11 Press CURRENT SETTING 12 Press OK 13 Press CLOSE twice Solution ID TAUS0651375EN Solution Usage 0 Description Troubleshooting Guide bizhub 600 Solution See bizhub 600 750 Troubleshooting Guide for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0651553EN Solution Usage 0 Description When copying a 5 inch gray area is exhibited at the top in the front to rear direction Solution CAUSE A poor connection of the CCD or the CCD has failed
100. SD link located on the left 4 Select the SSD Home Page link located in the middle of the page 5 Click on Download MSDS Drivers Firmware and more located on the left Solution ID TAUS0700610EN Solution Usage Description SC61 01 scanner error code Scanner motor is making a loud noise scanner does not move when pulled out of home position Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 157 bizhub 600 Solution CAUSE Failed Scanner Driver Board SOLUTION Replace the Scanner Driver Board p n 57AA 909 1E Solution ID TAUSO700664EN Solution Usage Description Unable to access MFP with Phase 3 firmware using PageScope Data Administrator Solution CAUSE Early version of PageScope Data Administrator is installed SOLUTION Install version 3 03 or later Solution ID TAUS0700790EN Solution Usage Description When using theE mail notification feature can multiple E mail addresses be entered Solution Multiple E mail addresses can be used with the E mail notification feature When adding multiple E mail addresses separate the addresses using a comma and no spaces Solution ID TAUS0700897EN Solution Usage Description Is a hard drive required for account tracking authentication and how many account track codes can be used Solution The optional hard drive HD 503 is not required for account tracking authentication A total of 1000 account track codes can be used Solution ID T
101. SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0801362EN Solution Usage Description ISIS scan support Solution Driver support for ISIS scanning is not available Thisappliesto all Konica Minolta devices B W MFPsand Color MFPs The TWAINscanner I F standard is supported Scannerapplications can support the TWAIN driver The latestproductssupport OpenAPI whichcan expand scanner functions and connectivity to applications Note ISIS isa scanner interface standard defined by EMC Captiva Please refer to http en wikipedia org wiki ISIS for more details SPECIAL NOTE Solution contribution by KM Europe BEU Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 53 bizhub 600 Miscellaneous Solution ID TAUS0801535EN Solution Usage Description When making a copy why would the machine indicate Now printing but not output the copies Solution The machine will display Now printing when making copies but not output them if the key counter loop has been removed Please confirm that the key counter loop is installed properly on the machine SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0801560EN Solution Usage Description Why is the Program Job Key not available on the machine Solution The Program Job Key will not be available if the machine is set for Management Device 1 in theService Mode under Management Function Ch
102. SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701324EN Solution Usage Description When using Proof Copy the pages of the document are output in the incorrect order Solution CAUSE The main body firmware requires updating SOLUTION Update the main body firmware to phase 2 0 version 20 or above to allow pages to be output in the correct order when using Proof Copy Note The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701325EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 159 bizhub 600 Can more than 30 Program Job Registrations be saved on the copier Solution The copier can save more than 30 Program Job Registrationsif the HDD has been installed The main body firmware will need to be updated to phase 2 0 version 20 or above to allow the amount of Program Job Registrations to be increased The number of Program Job Registrations can be increased from 30 to 100 carrying out the following steps 1 Enter Service Mode 2 Touch System 2 3 Touch DipSW Setting 4 Enter DipSW 36 bit 2 and set to a 1 ON 5 Exit Service Mode Note The latest version firmware and system software is available via the Konica Mi
103. Select System Setting Select Power Save Setting Set the Sleep Mode Setting to Off SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD ANODNABRWND Solution ID TAUS0700396EN Solution Usage 2 Description PostScript printer PPD files for LINUX CUPS printing and for OpenOffice application Solution There are PostScript printer PPD files that can be used in LINUX environments using CUPS Common UNIX Printing System and for OpenOffice Word Processor application The PPD files are available for download via the SSD support site 1 Login in via www mykonicaminolta com 2 Select the Service tab locatedat the top of the page 3 Select the SSD link located on the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located on the left 6 Select Product Group Product File Type Drivers and OS Linux Note The latest print drivers are also available via the Konica Minolta Download Selector from theKMBS public site http www kmbs konicaminolta us SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 21 bizhub 600 Miscellaneous Solution ID TAUS0700453EN Solution Usage 671 Description NVRAM Troubleshooting Procedure used to identify NVRAM problems Solution bizhub C250 C252 C300 C350 C351 C450
104. Select a frame type manually 5 NDS and the local schema are corrupt and need to be repaired with DSRepair 6 Printer object is not set up as remote unknown Wipe all objects and recreate them with Quick Setup 7 The Disable Bindery setting is checked in the IPX setup on the NIC It disables everything 8 Using autosense hubs The port needs to be set up as a single speed or a single speed hub needs to be placed between the autosense hub and the NIC 9 The NIC is not advertising on the network Use Display Servers command and view three instances of the KN card 10 If AppleTalk is not needed disable it Both AppleTalk and Novell protocols are chatty Trademark ownership information Solution ID TAUS0651123EN Solution Usage 0 Description How to input the network path when setting up IPP for Microsoft Windows 9x ME 2000 XP or 2003 Solution To input the network path for IPP perform the following Click Start choose Settings and then choose Printers In the Printers window double click the icon for the print driver Choose Properties from the File menu Click the Details tab and then click Add Port The Add Port dialog box will appear Enter the network path for the printer as follows http IP address or DNS name 631 ipp Click OK Note IPP printing across a router requires port numbers 631 and 80 to be unblocked AARONS Trademark ownership information Solution ID TAUS0651190EN Solution Usage 0
105. Server 17 Select Active Directory 18 Enter the Domain Name 19 Press Registration 20 Press OK OK 21 Enable Account Track 22 Choose Account Track Input Method 23 Choose Account Name amp amp Password 24 Press OK From the computer Go into the Printers folder or Printers and Faxes Right click onthe printer Select Properties Select the Option or Configure Tab may not be available on some models Make sure that User Authentication is set to ON Device may not be available on some models Openthe application Select File Select Print Choosethe printer 10 Select Properties 11 Select the Setup tab 12 Choose User Authentication Account Track 13 Enable User Authentication OOANODOARWN Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 30 bizhub 600 Miscellaneous 14 Select Recipient User 15 Enter the User Login Name and Password the ones used to login to the Domain 16 Select OK OK OK SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703462EN Solution Usage 0 Description How to enable disable ADF auto skew adjustment Solution To enable disable ADF auto skew adjustment perform the following 1 Press the Utility Counter key Touch Details on the touchscreen Press Stop 0 0 Stop 0 1 Touch System 2 on the touchscreen Touch DipSW Setting on the touchscreen
106. Silverstein Workgroup SSD Solution ID TAUS0800778EN Solution Usage Description Black lines on copies see attached sample Problem occurs in copy mode only prints are OK Solution CAUSE Exposure lamp slightly flickers which is not visibleto thehuman eye Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 bizhub 600 Dirty image Spots banding streaks smudged or background SOLUTION Replace Exposure lamp p n 57AA 8301 0 Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUSO801164EN Solution Usage Description There is a 1 1 5 inch band on copies prints Solution CAUSE Drum claw solenoid is binding SOLUTION Clean drum claw solenoid p n 26NA 82513 or replace if necessary SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0802332EN Solution Usage Description Black line on copies of original on the platen glass or from the document feeder but not on internal prints Solution CAUSE Possible failed image board SOLUTION Ensure that there is no debris on the optics To verify the problem run an enlarged or reduced copy and the line will move but the thickness of the line will not change Replace the Image Board p n 57AA 9016G SPECIAL N
107. Solution Usage 1 Description Part numbers for finisher staple cartridges Solution The part numbers for the finisher staple cartridges are as follows FINISHER PART NUMBER FS 504 15JKP72100 FS 505 13TQK1020 FS 602 20AKK0011 Solution ID TAUS0702080EN Solution Usage 1 Description Can the TWAIN driver for scanning be utilized on a Microsoft Windows 2003 Terminal Server Solution TWAIN scanning cannot be performed in a Microsoft Windows 2003 Terminal Server environment Solution ID TAUS0702348EN Solution Usage 0 Description HD503 is not recognized when installed Solution CAUSE Soft Switch 18 bit 7 is set enabled ON SOLUTION Change Soft Switch 18 bit 7 to disabled OFF Solution ID TAUS0702578EN Solution Usage 1 Description FS 504 FS 602 ICP list Solution Please review the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702787EN Solution Usage 7 Description Writing to the CF card Solution On the bizhub 600 750 there are two CF cards One is attached to the Image Processing Board and the other on the back of the System Control Board On the Image Processing Board the CF Card can be accessed from the right side of the copier by removing the upper access panel while the CF Card on the System Control board can only be accessed by
108. System Control Board for a bizhub 600 p n 57BA 906 1 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0652200EN Solution Usage 2 Description When using the bypass tray A3 size paper is indicated on the touchscreen when using an 8 5x11 document Solution CAUSE An anomaly within the firmware is causing the problem SOLUTION Manually select a different size paper for the bypass tray using the Change Paper Size settings on the touchscreen press OK Repeat the previous step and change the paper size to Auto Paper Detect The correct paper size will now be displayed Solution ID TAUS0657702EN Solution Usage 2 Description C 5303 C5303 at power up Solution CAUSE The Power Supply Cooling Fan FM16 has failed SOLUTION Replace the failed Power Supply Cooling Fan in DCPS 2 p n 13NT80511 SPECIAL NOTE Solution contribution by Craig Blyther ESS SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 86 bizhub 600 Warm up wrong display incorrect operation lock up Solution ID TAUS0658157EN Solution Usage 2 Description Blue screen and hourglass Unit will not boot up Solution PROBABLE CAUSES 1 After updating firmware the system control CF becomes corrupt VxWorks formatting is not on card Re order the CF card p n 57AE 9520 and reinstall the CF base code Notes a The latest version CF base code is available on the Konica Minolta Download Se
109. TAUS0702785EN Solution Usage Description What is the part number for the harness on the frame side of the machine into which the fusing unit connects Solution The harness on the frame side of the machine into which the fusing unit connects p n 57AE90031 Solution ID TAUS0702821EN Solution Usage Description The firmware version is displayed in the service mode Why isthereno selection in ISW to flash the ZU 602 Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 164 bizhub 600 The firmware for the ZU 602 is stored on a conventional EPROM not flash ROM The firmware can be upgraded using an EPROM burner and the firmware file is available on the Konica Minolta web site Notes 1 If an EPROM burner is not available the EPROM can be ordered p n 15KSR70300 2 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0702825EN Solution Usage Description The elevator tray continually jogs up and down No codes are indicated Solution CAUSE Failed conveyance motor M1 SOLUTION Replace the finisher conveyance motor p n 56AA 8011 2 SPECIAL NOTE Solution provided by John Stemper KMBS Fort Collins Solution ID TAUS0702836EN Solution Usage Description When the machine is poweredON there is a grinding
110. Touch SW No on the touchscreen Repeatedly touch or on the touchscreen until 4 is displayed as the switch number Touch Bit No on the touchscreen Repeatedly touch or on the touchscreen until 0 is displayed as the bit number 10 Touch OFF 0 or ON 1 as desired by the customer 11 Touch Set on the touchscreen 12 Touch OK on the touchscreen 13 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD OMONDABRWNDY Solution ID TAUS0703682EN Solution Usage 2 Description eCopy ShareScan OP step by step installation instructions Solution Please refer to attached install documentation for the step by step procedure and theeCopy compatible machine models firmware and TWAIN drivers list To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800104EN Solution Usage 21 Description VoIP TX RXsolutions Solution More and more customers changing their PBX systems from analog or ISDN to VolIP based PBX systems Note A digital to analog converter can be usedand will work but Konica Minolta will not provide any support if there arephone fax issues Due to the general incompatibility of fax and VoIP certain settings may not work T
111. Usage Description Field Service Manual bizhub 750 600 Solution Attached is the bizhub 750 600 Field Service Manual including options and wiring diagrams updated 5 30 06 Notes 1 CAUTION The PDF is a67MB file DO NOT ATTEMPT TO DOWNLOAD WITHOUT A HIGH SPEED INTERNET CONNECTION 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0701260EN Solution Usage Description When scanning to E mail FTP or PC upon completion of the scan the address selected resets back to the standard scan screen Solution CAUSE Softswitch 36 1 is disabled which controls the resetting of the screen address SOLUTION To enable softswitch 36 1 perform the following 1 Press the Utility key Details then Stop 00 Stop 01 2 Press System 2 3 Press DipSwitch 4 Scroll to 36 1 press ON and then SET Solution ID TAUS0701307EN Solution Usage Description When making a copy reduction and image rotation cannot be selected at the same time Solution CAUSE The firmware of the machine limits reduction and image rotation from being combined SOLUTION Update the main body firmware to phase 2 0 version 20 or above to allow reduction and image rotation to be selected together Note The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from
112. User Settings 3 Select 3 Initial Settings 4 Select Current Settings 5 Select OK 6 Select 1 System Settings 7 Select 4 Reset Settings 8 Select 1 System Auto Reset 9 Select the desired default screen and select OK 10 Select close 4 times to return to the main copy screen Solution ID TAUS0648365EN Solution Usage 1 Description FK502 compatibility Solution The FK502 Item 15LB is the optional fax kit used on the bizhub 600 Installation of the FK 502 on the bizhub 600 will require a mounting kit MK 701 and a firmware upgrade Solution ID TAUS0648422EN Solution Usage 1 Description When attempting to copy a duplexed original to create a Fold and Stitch booklet the image is reduced and rotated Solution CAUSE Incompatible Application settings are being used for the Fold and Stitch option SOLUTION Reset the Application settings 1 While in Copy Mode press Application on the LCD 2 Press Reset at upper left of the LCD 3 Press Basic and select any additional settings needed 2 2 Fold amp Stitch Solution ID TAUS0648465EN Solution Usage 1 Description Revised method to start up finish the service mode correction of failure at ISW Solution See TNBT0500202EN00 pdf for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL
113. Utility 2 0 0 will not delete fonts Solution CAUSE When adding fonts to the a printer using the Font Management Utility the add mode becomes locked SOLUTION After adding Fonts to the printer with the Font Management Utility close the application If removal ofthe fonts is desired re open the application and proceed to remove the fonts Solution ID TAUS0701669EN Solution Usage Description After the exit direction has been set to face up in the Administrator mode why is the copy still output face down Solution Copies being outputin the face down exit direction even after face up isselected in the Administrator mode has been addressed with Phase 3 0 version 30 firmware Please update the machine firmware to version 30 or later Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701670EN Solution Usage Description Why is Automatic Background Removal not available when Automatic Density is selected Solution Automatic Background Removalis available when Automatic Density is selected with Phase 3 0 version 30 firmware Please update the machine firmware to Phase 3 0 version 30 or later Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS
114. Week Day and Time settings 2 To have the result of the Notification Check sent to the already configured Net Care Administrator account select the Notify option If the network where Net Care is installed is accessing the Internet through a Proxy Server the TCP IP address and port number of the Proxy Server must be specified here If it is necessary to specify a HTTP Proxy account to access their Proxy Server it would be specified under Use HTTP Proxy Account 3 After making these settings to immediately check for updates go out of Net Care and then login to the Console Tools 4 Select Download Install 5 Click on Check Now to check immediately for available Plug in updates 6 Once available plug ins are listed select the plug ins to install then select the Install button 7 Prompted to restart the Server Select to Restart It may be necessary to stop and restart the Net Care service or reboot the computer for the change to take effect Solution ID TAUS0656768EN Solution Usage 47 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 17 bizhub 600 Miscellaneous What Konica Minolta printer drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista compatible drivers Solution Please refer to the Windows Vista Hardware Compatibility List for Printers amp amp Scanners For EFI legacy products that will not receive a Vista specific driver
115. ademark ownership information Solution ID TAUS0651691EN Solution Usage 1 Description Does the bizhub 600 support NTLM authentication protocol Solution The bizhub 600 does not support NTLM Trademark ownership information Solution ID TAUS0651711EN Solution Usage 1 Description Is the bizhub 600 PostScript V driver Microsoft certified Solution The bizhub 600 PostScript V driver is Microsoft certified Microsoft certified drives are listed on the Windows Marketplace Tested Products List URL http testedproducts windowsmarketplace com results aspx amp text Konica 20Minolta amp bCatID 0 amp cpID 0 amp 0cID 0 amp OR 1 amp PG 1 Note Scroll through the available pages to obtain a complete listing of Konica Minolta Microsoft certified drivers Trademark ownership information Solution ID TAUS0651718EN Solution Usage 1 Description Original cannot be loaded together Job has been deleted message when copying 5 5x8 5 paper from the RADF and the unit must be powered OFF ON to resolve the message Solution CAUSE Mixed originals is selected in the Combine Original selection SOLUTION Disable mixed originals by selecting Combine Originals and then deselect Mixed Originals Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 132 bizhub 600 Solution ID TAUS0651965EN Solution Usage 1 Description How to disable the key click sound on the touchscreen panel Solution To disable t
116. age Description What are the maximum E Mail one touch destinations Solution Maximum E Mail one touch destinations Model Destinations max Comments 7272 1008 bizhub 600 750 600 bizhub 500 420 360 1000 2000 w HDD bizhub 200 250 350 549 SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0801184EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 52 bizhub 600 Miscellaneous Is continuous print supported Solution Continuous print is not supported on the bizhub 600 750 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0801203EN Solution Usage Description How to disable or turn down the volume of the beep sound heard after completion of a fax transmission Solution Todisable or turn down the volume of the beep sound heard after the completion of a fax transmission perform the following 1 Press the Accessibility key 2 Press Sound Setting 3 Press Fax Completion Mode Volume Setting 4 Select the Lower icon to decrease the beep sound SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801273EN Solution Usage Description Where is the connector for the optional Key Counter located on this MFP The Field Service Manual indicates the option on the schematic but fails to indicate where in theMFP the connector can be found Solut
117. age 1 Description FS 602 C1104 C 1104 May be a false error code Solution PROBABLE CAUSES 1 Early version firmware is installed Upgrade the firmware to version 17 or above to resolve the false C 1104 codes Note The latest version of firmware is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD 2 The 18 tooth 18T coupling gear at the top rear of the stacker unitis broken Replace the coupling gear p n 129U77041 SPECIAL NOTE This solutionprovided by Gerald Koehl of Braden Business Systems Solution ID TAUS0653520EN Solution Usage 4 Description Scan to E mail and Scan to SMB not listed or not available in the address book or for Direct Input after updating the main body firmware orafter changing Vendor Mode Solution CAUSE E mail and SMB functionality is not enabled SOLUTION To enable SMB and E mail scanning perform the following While in Copy mode press the Utility button Press Administrator Setting and enter the default passcode 12345678 Select 5 Network Setting Select 6 SMB Setting Edit Scan Setting to ON Select 9 E mail Setting Edit E mail TX SMTP to ON Enter the Host Address of the SMTP server and exit out of mode SPECIAL NOTE Solution contribution by Chuck Tripp Production P
118. ames through PageScope Net Care Solution Changing the read and or write SNMP community names can be implemented as a security measure through PageScope Net Care Please see attached document for instructions Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702533EN Solution Usage 1 Description The PK 505 is not shown on the control panel after installation Solution CAUSE Incorrect settings SOLUTION To enable the PK 505 1 Enter the Service Mode 2 Touch System 2 and touch DipSW a If 2 3 hole punch kit is installed set 22 1 1 22 2 0 22 5 1 26 2 0 and 26 3 1 b If 2 4 hole punch kit is installed set 22 1 0 22 2 1 22 5 1 26 2 0 and 26 3 1 Note Please refer to the attached PK 505 Installation Manual To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702659EN Solution Usage 3 Description In the event that an issue arises that requires immediate action by the technician certain NVRAMs may be exchanged swapped between units due to their compatibility with other models Solution The following groupings of main bodies are compatible for NVRAM exchange with others within their group only in emergency situations or for troublesh
119. at of an incompatiblity with most ofthe KMBSTWAIN drivers and the eCopy ScanStation Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 68 Firmware and more bizhub 600 Software Driver related SOLUTION There is a driver that does work well and supports color scanning This has been commonly referred to as the GUI suppressed Non GUI driver Notes 1 Prior to installation unload the presentTWAIN drivervia Control Panel amp gt Add or Remove Programs IMPORTANT Stop ALL eCopy services in order to remove the driver SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE 2 The latest TWAIN driveris available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Solution ID TAUS0701286EN Description The machine does not display the user name of print jobs it receives Solution Solution Usage 1 CAUSE Incorrect driver SOLUTION Install the Visual PostScript driver which supports this feature Firmware and more SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS
120. at readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUSO800609EN Solution Usage Description When scanning with a One Touch Button is it possible to keep the one touch selected after the scan goes through Solution To have the one touch address remain selected after the scan perform the following procedure 1 Press the Utility key Details then Stop 00 Stop 01 2 Press System 2 3 Press DipSwitch 4 Scroll to 36 1 press ON and then SET SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 50 bizhub 600 Miscellaneous Solution ID TAUS0800611EN Solution Usage Description Additional information concerning PageScope Web Connection Solution Additional information for bizhub PRO 920 IC 203 and bizhub PRO 1050 series IC unit 1 Done Job List maximum number Maximum is 100 Print and Scan transmission If it exceeds 100 the jobs are deleted from old history 2 Please note that Done Job List is all deleted when the main body poweris turned OFF Note Please refer to attached documentation for clarification To viewthe PDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Additional information for bizhub 360 420 500 IC 204 and bizhub 600 750 IC 202 1 Job History maxim
121. b 600 for account tracking information Solution ID TAUS0653252EN Solution Usage 0 Description Compatibility of PageScope Box 2 0 and the IC202 with Microsoft Windows NT 4 0 Solution PageScope Box and the IC202 are compatible with Windows NT4 0 Service Pack 6A Trademark ownership information Solution ID TAUS0653261EN Solution Usage 0 Description Does not print over the network and IC203 configuration page does not print on a new installation Solution CAUSE The IC203 hard drive requires format upon initial installation Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 147 bizhub 600 SOLUTION To format the IC203 hard driver perform the following 1 Enter Tech Rep Mode 2 Enter CE Password as required 3 Press IP Hard Disk Format 4 Select ALL 5 Select YES to Execute Format 6 Exit Tech Rep Mode Note IP Controller settings are reverted back to factory default Solution ID TAUS0653273EN Solution Usage 0 Description In PageScope Data Administrator 2 x is it possible to Import Authentication Data through a csv or txt file to a device Solution It is possible to Import Authentication Data through a csv or txt file in Data Admin 2 x First after connecting to the device if an Authentication Mode is not set it must be set Select Edit Authentication Change Authentication Mode Then select desired Auth mode From the tree view of the device at the left if y
122. ble than just deleting the files Once the files are placed on the CF cards delete the old files The latest version firmware and system software are available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more At the completion of rewriting the CF cards theMFP firmware level will be at version 10 If the Konica Minolta Logo is still being displayed the NVRAM may need to be replaced Upgrade the firmware after determining that theMFP starts properly Install version 17 20 and then 31 Reconnect theMFP HDD if one was installed SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0800452EN Solution Usage 1 Description When using Vendor mode copy jobs print out but print jobs do not Solution CAUSE Incorrect setings SOLUTION Afterenabling Vendor mode set the security settings for the function of Vendor mode To Access the settings use the following instructions Administrator Settings amp gt Security Settings amp gt Function Management Settings amp gt Usage Settings The functions of Scan Print and Fax as well as the settings of ON OFF and Disabledwill be presented Set the corresponding function fax print to OFF so that Vendor mode will ignore that function In other words set Print to OFF so that print jobs will be output by the MFP SPECIAL NOTE Solution contribution by
123. by Tom DeArmond Perry Corporation Lima Ohio Solution ID TAUS0800132EN Solution Usage Description Server connect error or Forward TX error is indicated and unable to perform Scan to E mail using SSL TLS Solution CAUSE Firmware bug in which the neccessarycommands to start the SSL TLS communication are notprovided by the bizhub 750 600 SOLUTION Firmware version 30 CW is available that corrects this issue Please refer to the attachedRelease Notesprior to installing the firmware file attached Note The firmware is also available from the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 92 bizhub 600 Warm up wrong display incorrect operation lock up Solution ID TAUS0800196EN Solution Usage Description It is the scheduled inspection time of the equipment is displayed on the operation panel and it will not clear from the display Solution CAUSE ThePM counter or a parts counter set count has been exceeded Reset the appropriate counter and exit SOLUTION To reset 1 TurnOFF the Main Switch and Sub Switch 2 Hold the Utility Counter button 3 TurnON the Main Switch and Sub Switch 4 Wait until the Trouble Reset buttonis visible 5 Click on Stop 00 Stop 01 6 Ex
124. ca Minolta Business Solutions U S A Inc March 2009 28 bizhub 600 Miscellaneous ISW transfer data file may not be created correctly C4 Output device error such as output timeout An error was detected in the ISW board targeted at that time Check the ISW board E1 Failed to erase flash ROM during ISW to printer control board and FNS control board There is an error in the flash ROM on the printer control board or FNS control board Restart from ISW If the error persists the life of the targeted flash ROM may have expired Replace the targeted control board E2 Failed to write flash ROM during ISW to printer control board and FNS control board There is an error in the flash ROM on the printer control board or FNS control board Restart from ISW If the error persists the life of the targeted flash ROM may have expired Replace the targeted control board E3 Communication error between image control board printer control board and FNS control board during ISW to printer control board and FNS control board Check the I F between the image control board and printer control board or I F between the printer control board and FNS control board Error Code Description Action F80 11 Printer Control ISW not written Perform ISW data install F80 21 VIF Control ISW not written Perform ISW data install F80 30 ISW time out Perform ISW data install F80 31 ISW data error Perform ISW data install F80
125. ce PS45 p n O8AA 8551 0 if necessary Solution ID TAUS0700510EN Solution Usage 3 Description How to reset C 3501 or C 3503 Solution CAUSE Possible problem with thermistor SOLUTION To reset the code perform the following 1 Power the machineOFF with the main power switch inside the left front door 2 Holding down the Utility key turn the power ON Continue to hold down the Utility key until the Konica Minolta screen is indicated 3 Press Trouble Reset 4 Press Stop 0 0 Stop 0 1 to enter the Service mode 5 Go to System 2 DIPSW settings Confirm that switch 3 1 is set to 0 6 Cycle the power OFF ON 7 If the C 3501 code persists replace TH1 p n 57AA 8801 0 if theC 3503 code persists replace TH2 p n 57AA 8804 0 Solution ID TAUS0700683EN Solution Usage 0 Description When printing and attempting to duplex and tri fold prints two single sided sheets are output instead of one duplexed sheet Solution CAUSE The tri fold printed on side is set incorrectly on the machine SOLUTION To change the tri fold from printing inside fold to printing outside fold perform the following 1 Press the Utility key 2 Select Admin mode and enter the password 3 Press Copier Setting 4 Press the down arrow Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 117 bizhub 600 5 Press Tri Fold Printed on Side Selection 6 Press either INSIDE or OUTSIDE Solution ID TAUS0700737EN Solut
126. ce the T S corona unit p n 57AA 2600 SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD 2 The HV unit has failed Replace the HV unit p n 564A84010 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0700317EN Solution Usage 5 Description Now Warming Up message C 2801 C2801 may also be indicated and copies may be gray Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 76 bizhub 600 Warm up wrong display incorrect operation lock up Solution CAUSE Dirty or failed Toner Control Sensor Board SOLUTION Check Service Call Counter 28 01 Maximum Density Correction Error 1 for excessive counts Clean or replace the Toner Control Sensor Board p n 56AA 9102E SPECIAL NOTE Solution contribution by Bill Hall and David Silverstein Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0700414EN Solution Usage 15 Description C 2203 during the copy or printing process May be intermittent Solution PROBABLE CAUSES 1 Failed Printer Driver Board PRCB Replace the Printer Driver Board p n 57AA 9020 2 The developing unit is binding or the attached mylar on the developing unit cover has become dislodged Inspect the developing unit for binding or dislodged mylar on the developing unit cover and repair as needed 3 The drum drive motor M2 is failing Replace the drum drive motor M2 p n 57AA80080 4
127. ch 2009 84 bizhub 600 Warm up wrong display incorrect operation lock up Turn the MFP off and back on It is important tocycle the power After the MFP powers up re enter all of the vCare settings and confirm successful communication with the vCare system For detailed information refer to the Ram Clear Settings and Data Initialization Settings section of the bizhub vCare CS Remote Care email Setup Instructions for each specific model PRO Models The settings for PRO models vary depending upon how the bizhub PRO MFP is configured to communicate with vCare For details refer to the CS Remote Care Initialization section of the bizhub vCare CS Remote Care Email Setup instructions for each specific model In addition after performing CS Remote Care Initialization and cycling the power reset the IP controller main body or for the C500 only Fiery controller email settings SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0807903EN Solution Usage 1 Description When copying from the glass the user must click finish before output begins Solution CAUSE The machine is set for sort mode SOLUTION Change the machine to group mode To do this touch the finishing button then select group and touch OK SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0808225EN Solution Usage 0 Description PROBLEM The machine is spilling toner onto the T S c
128. click sound on the touchscreen panel Solution To adjust the volume of the key click sound on the touchscreen panel perform the following 1 With the copier powered ON press the Accessibility key Touch 4 Sound Setting on the touchscreen Touch 2 Sound Volume Setting on the touchscreen Touch Lower or Higher on the touchscreen until the desired volume is obtained Touch OK on the touchscreen Touch Close on the touchscreen Touch Close on the touchscreen NOAA WN Solution ID TAUS0652052EN Description How to Password Print Secure Print Solution Password print or Secure print are the same function and the optional hard drive is required for this function To secure print perform the following 1 Select secure print in the driver and enter a personalized Secure Print ID and Password At the machine select the BOX key and then System User Box Select Secure Print Users Box Enter the Secure Print ID and press OK Enter the Password and press OK Select the jobs to be printed press OK and the Start key Oak WN Note In order to password print the optional hard drive HD503 p n 15NL is required Solution ID TAUS0652380EN Description C3503 code after PM code not found in the Service Manual Solution CAUSE New cleaning web may have been loose and was stuck between the thermistor and the fuser roll SOLUTION Remove the web assembly and ensure the web is taut when re installing
129. component location To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 4 Corrupt firmware or the firmware version is for a bizhub 750 and not the bizhub 600 or vice versa Re flash the PRCB using the file for the correct MFP The file for the bizhub 600 is displayed on the machine with a prefix of 57BA a prefix of 57AAis for the bizhub 750 Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0701216EN Solution Usage 4 Description TX RX Communication Test forCS Remote Care CSRC cannot be successfully performed until after a successful setup E mail has been received As a result if the communication test is unsuccessful a Communication log for troubleshooting cannot be printed out Solution CAUSE Firmware update required SOLUTION Special firmware 57AA 0100 GCH 30 000 version 30 CH for the bizhub 600 750 has been released to address this issue The RX TX Communication Test can now be performed normally andit is no longer necessary for the bizhub 600 750 to first receive a successful setup E mail This function will be included in the next major firmware
130. conds is usually large enough to accomplish this unless you send large files to a printer with a slow processor that has a lot of memory Increasing the activation time will prevent unwanted intervention errors but that time will have to pass before you will get a desired intervention error Note that intervention errors do not stop the print process If the Printer Error Message parameter in the Device Description for the writer was set to INQ then the intervention will require an operator input to retry or to cancel the writer At R370 the Printer Error message is not recognized on ASCII printers Change the User defined options parameter to ERRMSGINFO If the Printer Error Message parameter was set to INFO then the driver will continue to retry until the connection has been established or the TCP IP has closed the socket or in the case of a slow printer processor the proper response is obtained which is either the printer is on line or that the printer has received all the data If the connection was eventually successful the intervention message will be attempted to be removed from the message queue and process will continue Please set the Printer Error Message to INFO and the User Defined options to ERRMSGINFO SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800444EN Solution Usage 1 Description Is the hard drive drive HD 503 required for faxing Solution The hard disk drive HD 503 Item 15NL
131. d File amp gt Import amp gt Import each data from the file is selected from the Top menu Additionally when selecting any of these icons and selecting to Import from a file a txt or CSV file can be imported which will then launch an Import Wizard In the Import Wizard a delimiter must be specified and the fields being used for the data must be mapped The Tab text files which were saved from devices or any existing CSV or txt file with the necessary information could be used If a Tab text file from a device does not contain necessary information such as password information that txt file should be edited before being imported through Data Administrator Authentication and Address data can be imported from LDAP 1 Select one the following icons from the left pane Account Track Settings User Authentication Settings or Address settings Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 114 bizhub 600 2 From the top menu select File Import amp gt Import LDAP The other choice is File amp gt Import amp gt Import from the Previous device Note Import from the previous Device will list a number of Legacy Konica and Minolta Devices from which information could be imported It will then be necessary to supply the TCP IP address of that Legacy device Solution ID TAUS0657109EN Solution Usage 0 Description How to determine the origin of scanning issues in eCopy Solution
132. d print is available on the bizhub 600 and is referred to as Secure Print in the print driver The optional hard drive HD503 p n 15NL is required for password printing Solution ID TAUS0653767EN Solution Usage 0 Description When using Account Tracking a password must be entered to use the Scan function Scan to E mail Can the copier be set up to allow access to the Scan function without a password Solution To allow Copy Scan Fax Print or User Box modes to function without entering a password perform the following procedure 1 Press the Utility Key and select Administration Mode and enter the password Select User Authentication Account Track Select User Authentication Select Admin Setting Select Default Function Setting Set the desired options Copy Scan Fax Print or User Box to ALLOW and press OK This will enable the option to be used without entering a password Press close until the main screen appears DOS OTRS O Solution ID TAUS0653818EN Solution Usage 0 Description Does Scantrip version 2 11 support the bizhub 600 Solution Currently the bizhub 600 is not supported with Scantrip version 2 11 Once version 2 2 is released and Phase 2 firmware for the bizhub 600 is released Scantrip will support the bizhub 600 and other engines that use TCP Sockets to connect to boxes rather than FTP Solution ID TAUS0653880EN Solution Usage 0 Description How to perform the Original paper size adjustment S
133. de Operations for Captaris RightFax User s Guide Notes 1 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html 2 The links in the Guide to the Konica MinoltaConnector for Captaris RightFax and Guide to the Konica Minolta Extension for Captaris RightFax documents are live Solution ID TAUS0648965EN Solution Usage 16 Description How to enable an external key counter or card device Solution To enable an external key counter or card device perform the following Enter the Service mode Press STOP 9 on the operation panel to enter the Security mode On the Billing setting screen press Management Function Choice Choose Key Counter to enable the plug in key counter Press Message and select Type1 Type2 or Type3 to determine which prompt appears on the operation panel Press END Press Exit Notes a Please see the attached documentation for full procedure To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html b There is a new adapter that allows external key counters to be connected to themodified connector on the bizhub 600 601 750 751 The new key counter adapter p n 1206K0010 is available and can be ordered from Parts c Konica Minolta is chang
134. de and select System 2 then OEM setting to check or change this setting SPECIAL NOTE Solution contribution by Mark Walker KMBS Dallas Solution ID TAUS0801947EN Solution Usage 1 Description PK 505 C 1002 C1002 and C 1132 C1132 codes Solution CAUSE Failed Punch unit board SOLUTION Try disconnecting the Punch unit board If the codes go away replace the Punch unit board p n 15KA 901 1E SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0802011EN Solution Usage 1 Description There is no duplexing selection available on the operation panel for 1 2 or 2 2 Solution CAUSE Machine settings are corrupt MFP failed to reset to default settings SOLUTION To correct Access Tech Rep mode go to State Confirm and Load check Run code 93 0 Press Start This stores the NVRAM settings that should contain the defaults Go back to System 2 Dipswitch settings and set DIPSW31 0 to OFF unlocking advanced output settings Go back to State Confirm Load check and run 92 0 in the Output mode This resets the NVRAM Parameter Memory board to initial state Go back to System 1 Reset the Marketing destination for U S Go to Load check and run code 96 0 in the Output mode This restores settings from 93 0 to the NVRAM Go to System 2 Dipswitch settings and set DIPSW 31 0 to ON locking new settings in place 10 Back out to the basic screen and the duplex buttons should be
135. der can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0801272EN Solution Usage 3 Description Support for Account track Secure print and User authentication from Unix Linux environments Solution Konica Minolta does not support Account track Secure print and User authentication from Unix Linux environments at this time The availability of these options for Unix Linux environments is being considered for future development Please attachticket to this solution and provide the following information 1 Product model number s 2 Now many products placed or being considered for placement 3 What flavor and version of Unix Linux operating system SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUS0801324EN Solution Usage 5 Description Supporting bizhub vCare Solution Initial setup documents for vCare support are attached The attacheddocuments were sent to all the BSCs This information is for the BSCs only It does not apply to dealers Notes 1 Please be aware that the bizhub C203 C253 C353 C451 C550 C650 support one way communication Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 35 bizhub 600 Miscellaneous 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web si
136. der must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUSO0800509EN Solution Usage 3 Description Dirty soiled copies prints Solution CAUSE Toner spilling from cleaning unit The toner recycling screw is not functioning due to a corrupted NVRAM SOLUTION To confirm a corrupted NVRAM temporarily install a NVRAM from another machine and test If it is confirmed that the NVRAM is corrupted order a replacement using the online ordering procedure as outlined in attached BulletinNumber 5783 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUSO0800530EN Solution Usage Description Marks on copies Solution CAUSE The fuser web does not advance after it wasreplaced becausethe web counter was notreset SOLUTION To reset 1 Enter Service mode 2 Select Counter 3 Select Present Parts life 4 Select Fixing Cleaning Web 5 Press the Clear button on the 10 key pad 6 SelectOK on the touchscreen and exit the Service mode Note If the counter reachesmaximum count the machine will not advance the web until it is reset SPECIAL NOTE Solution contribution by David
137. diting the registry may severely damage the system Before making changes to the registry back up any valued data on the computer Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly SOLUTION Microsoft Publisher can be enabled to individually collate staple and duplex publications records when using the mail merge feature of Publisher through a registry edit This can be done either manually or by a script To manually edit the registry open the Registry Editor by clicking Start click Run type regedit and then click OK Go to 1 HKEY_CURRENT_USER Software Microsoft Office Publisher Printing 2 Right click on the Printing folder select New String Value 2 Create new string value called NumberOfRecordsPerBatch 3 Double click and set the Value Data to 1 Instead of grouping records together into groups of 10 Publisher default to send to the printer the records are now sent in groups of 1 i e each document is sent separately Note A value for this size setting can be set between 0 and 99999 To update the registry automatically from a script 1 Download the script from http ed mvps org URL http ed mvps org 20031Rec reg 2 Save the REG file to the Desktop 3 Double click on the icon and then click on Yes to the question Are you sure you want to add the information in C DOCUME 1 administrator account Desktop 20031Rec reg to the registry 4 The n
138. e Inch Size 6 Select same for ADF original size detect Solution ID TAUS0650193EN Solution Usage 6 Description Scan to Email Server Connect Error Solution CAUSE Administrator E mail Address is not set SOLUTION To set the Adminstrator E mail Address perform the following Press the Utility key Press Administrator Setting and enter passcode default 12345678 Press Administrator Machine Setting Press Administrator Registration Set the Admin name and E mail Address Press OK to save GT GON Solution ID TAUS0648978EN Solution Usage 5 Description PC print stops if the key counter or copy card is removed in the middle of process or is not inserted Solution CAUSE Firmware upgrade required SOLUTION Upgrade the firmware to level 12_U2 The firmware is posted on the Konica Minolta FTP site URL ftp kbtdigital kx15 ftp konicabt com under US 12_U2 EXE Solution ID TAUS0648407EN Solution Usage 4 Description Standard size original setting 0 in Administrator setting under system setting Solution The description in the User s Guide is incorrect To display 0 Standard Size Setting the following setting change is necessary to be performed by CE 1 Access to service mode Press the quantity set buttons in the following order Stop 0 C Enhance Security appears Press Administrator Feature Level then change Prohibit to Level2 When OK key is pressed the above set
139. e PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note The latest version firmware and system software are also available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0807935EN Solution Usage Description Problem The control panel is fuzzy and not responding to the touch Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 97 bizhub 600 Warm up wrong display incorrect operation lock up Solution Cause Control panel failure Solution Please replace the control panel p n 57AA 7000 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0808049EN Solution Usage Description FS504 Intermittent C 1101 codes Solution CAUSE Intermittent binding caused by the shift sensor PS18 and the Shift motor M2 SOLUTION Replace the Shift sensor PS18 p n 08AA85512 and the Shift Motor M2 p n 12QR 3611 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUSO808050EN Solution Usage Description Intermittent C 0201 and orC 0202 codes Solution CAUSE Failure of the LCT regulating limiter and gear SOLUTIO
140. e customer Touch OK on the touchscreen Touch Close on the touchscreen Touch Close on the touchscreen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD NOOR WND Solution ID TAUS0802273EN Solution Usage Description What does a W indicate in the paper tray size Solution The W indicates that a special oversize paper has been selected W stands for wide SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0802438EN Solution Usage Description The machine gives an alarm message or an alarm sound beep when a wrong operation is performed or a wrong entry is made during operation of the machine No beep alarm sound is issued if Key Accept Sound Key Refuse Sound in Sound Setting of Accessibility Setting is set to OFF Solution CAUSE Incorrect settings SOLUTION If the alarm message or alarm sound is given perform the correct operation or make the correct entry according to the instructions given by the message or other means 1 Accessibility Key on Key Pad Touch Sound Setting or press the 4 key in the key pad The Sound Setting screen appears Touch Key Accept Sound Key Refuse Sound or press the 1 key in the keypad The Accept Sound Setting screen appears Select the desired setting for Accept Sound Setting To not produce a sound touch Off OK OK 10 Close Note Please see attached file for additional information
141. e from that device To save Authentication Information expand Authentication Settings in the left hand pane To save Account Track settings 1 Select the Account track Settings icon 2 From the top menu select Export amp gt Save the account by the Tab Text type To save User Authentication settings 1 Select the User Authentication Settings icon 2 Select Save the user list by the Tab Text form 3 From either of these settings Save all data to the file could also be selected which will save the settings in a Data Administrator bin file Additionally when importing a Data Administrator bin file Address book Authentication and Account Track settings could all be applied at once This can often be performed by selecting the device icon on the left pane when connected to a device and then selecting to import a Data Administrator bin file To Import Address or Authentication information to a device 1 The device first must be connected to and current information retrieved 2 From the left hand side select the Device Icon 3 From the top menu select Import amp gt Import all data from the file in order to import a Data Administrator bin file from a device in the same family which will contain all settings Note Data Administrator bin files can also be imported when any of following icons in the left side pane amp gt Account Track Settings User Authentication Settings or Address settings is selected an
142. e one Solution CAUSE Firmware update required SOLUTION Update the FS 602 finisher firmware to version 20_CK or greater Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mahen Shukla ESS SSD Solution ID TAUS0703507EN Solution Usage Description FK 502 Job Improperly Done message when transmitting or receiving Solution CAUSE Utility Admin settings data may have been corrupted SOLUTION Access the Tech Rep mode 1 Utility Counter then Detail press Stop 00 Stop 01 2 Select System 1 select Initialization then Utility Administrator Settings Data should already be highlighted 3 Press Start and wait for initialization Complete then touch OK upper right of LCD 4 Then exit exit now back to basic screen SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 91 bizhub 600 Warm up wrong display incorrect operation lock up Solution ID TAUS0703536EN Solution Usage Description PROBLEM The machine indicates the incorrect user name or password ED9C7 when attempting to scan to SMB on a server or workstation with an account created for scanning Solution CAUSE An account is created on the server or work
143. e option Solution To prgram a default paper tray for the banner page option perform the following 1 Press the Utility Key Press User Setting Press System Press Paper Tray Setting Press Print Lists Press the desired paper tray for the banner page and press OK D a eO N Solution ID TAUS0652825EN Solution Usage 0 Description When copying mixed originals offset sort can not be selected Solution CAUSE Early firmware version or incorrect dipswitch setting SOLUTION Update the machine to firmware version 15 or later Set dipswitch 32 6 to 1 to enable offset sort with mixed originals Solution ID TAUS0652880EN Solution Usage 0 Description For the bizhub 600 selecting Finishing options results in a conflict error when reprinting a job through PageScope Job Spooler There is a drop down selection available for options in the Fold selection when reprinting a job through Job Spooler However when the Output Tray is listed as Main Tray Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 146 bizhub 600 through Job Spooler when reprinting a job a folding selection would result in a conflict error and the job would not print Solution CAUSE Incorrect setting SOLUTION Folding is possible when reprinting a job through Job Spooler after changing a setting on the bizhub 600 750 Under Admin Settings System Settings Output Settings Output Tray Settings if Print is set to 2 changi
144. e the following to set up the printer those settings not changed keep at default a Device Description name the printer i e Konica Minolta b Device Class LAN c Device Type 3812 d Device Model 1 e LAN Attach IP f Port number 10001 IP 432 9100 note use the port number that prints out on the NIC status page g Font Identifier 011 h Form Feed Autocut i Manufacturer HP5si j Paper Source both letter k Address TCP IP address of the NIC System Driver hit F4 IBMSNMPDRV Note Vary ON the device to allow attachment Solution ID TAUS0656269EN Solution Usage 0 Description Special firmware for Secure SMB Scanning Scan to Me and Scan to Home Solution The bizhub 420 500 has a special firmware version 13 U1 June 9 2006 that whenlogging into the copier usingan Active Directory login name and password if the User ID and Password are not entered on a one touch for Scan to SMB theActive Directory login ID andPasswordare used The bizhub 600 750 uses special firmware version 17 U4 June 5 2006 for the same feature These features are not incorporated with current firmware versions A similar feature is available in the B W models using Phase 3 firmware and enabling a Soft Switch refer tonotes below For Color models installthe special firmware Pleaseclick onthe linkfor the appropriate model bizhub C352 bizhub C252 bizhub C300 bizhub C450 Notes 1 Scan to Me Scan to Ho
145. ease see attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0801684EN Solution Usage Description Is the hard drive HD 503 required to access PageScope Web Connection Solution The hard drive HD 503 is not required to access PageScope Web Connection Note The hard drive p n 15NL is required for scanning to user box password printing and fax memory RX function SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0801738EN Solution Usage Description FK 502 subject change for fax forwarding Solution When forwarding to E mail the subject format can be selectedasfollows for Image Receiver Software Soft Switch number 28 00 hex FWD FAX image from yyyy mm dd Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 54 bizhub 600 Miscellaneous Note represents the sender name registered in the MFP forwarding the fax job When nothing is registered as the sender subject of the E mail will be blank represents the information of the fax sender SPECIAL NOTE Solution contribution by Freddie Burnham and lan Lynch Production Print SSD Solution ID TAUS0801851EN Solution Usage Description How to set the output trays for copy and print Solution To set the output trays f
146. eb Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 Refer to the attached PDF for reference To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mahen Shukla ESS BSE Solution ID TAUS0701255EN Solution Usage 10 Description Troubleshooting vCare CS Remote Care E mail communication failure Solution In the attached vCare CS Remote Care E mail Communication Troubleshooting Guide are troubleshooting methods and procedures to resolve vCare E mail Communication issues Topics addressed are A Essential vCare Technician troubleshooting tools B Email Communication Requirements C Additional Requirements D Troubleshooting when a email communication test fails E EMAIL Server Considerations F Determining the type of Authentication required on a Mail Server through telnet G Ethereal network capture to diagnose email connectivity issues H Performing a Communication Test Printing the Communication Log and verifying that the MFP is communicating with the vCare system Verifying through the vCare web application that MFP setup is complete J Example Mail Server logs which record a CSRC Communication Test and reception of a setup email K Advanced Email Communication Troubleshooting Copyright 2009 Konica Minolta Business Solut
147. ecial patch 600 750 PC common exe to resolve the error code Please also refer to the attachedRelease Notes Notes 1 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html 2 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0801457EN Solution Usage 1 Description When printing from AS 400 the writer fails when printer runs out of paper Solution CAUSE The writer on the AS 400 will stop the print job when it receives a paper out signal if the paper out signal is not cleared by adding more paper then the network connection to the printer is terminated by the MFP SOLUTION Increasing the Network timeout on the MFP corrects the issue To set the Network timeout use the following procedure Most MFPs 1 Press the utility button and go into Administrator settings amp gt enter the password 2 Go to Printer settings and then Network timeout set it to 300 seconds bizhub PRO 1050 1 Press Machine button on the LCD then the Controller button amp gt Interface setting and then Network Timeout 2 Set 300 seconds and press the SET button bizhub PRO 92
148. ed 1 Press the Fax button and select Scan Setting 2 Touch Header Setting 3 Under Change Sender Name press Change and select the default name from the list and press OK three times to exit the mode Note The correct header will now show when faxing SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0703230EN Solution Usage 1 Description How to make Mixed Original as a default at auto reset and power ON Solution To make Mixed Original as a default at auto reset and power ON 1 Select the application or special tabs to combine with mixed originals 2 Go back to basic screen 3 Push Mode Memory button 4 Touch Program registration 5 Namethe one touch mixed org 6 Touch the one touch that was just created 7 Touch Check Job 8 Verify the selectionsrequired are there and ifso touch Job End and OK 9 Now Do Utility counter 10 Touch 2 User Settings 11 Touch 3 Initial Setting 12 Touch Current Setting and OK 13 Press Close twice 14 TurnOFF main Power for 5 seconds Nowthe machine will default to this one touch for Mixed Original at powerON and when Reset is pressed SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0703268EN Solution Usage 4 Description ISW error codes list Solution ISWERROR CODES Error Code Description Action 01 There is an error in the command to ISW processing unit Copyright 2009
149. ed on the back side of the system control board Solution ID TAUS0701054EN Solution Usage 1 Description C3503 code at start up Unable to reset Solution CAUSE Failed Temp sensor 2 SOLUTION Replace Temp sensor 2 p n 57AE88040 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 23 bizhub 600 Miscellaneous Solution ID TAUS0701261EN Solution Usage 16 Description How to set up Scan to SMB in Microsoft Windows Vista Solution Microsoft Windows Vista has a Public Folder Sharing function to make the setup easier than the previous OSs Follow the procedures below At the Workstation PC 1 Right click on the Network icon on the desktop 2 Select Properties In the Network and Sharing Center and then under the Sharing and Discovery title click on Public Folder Sharing Click on Turn on sharing so anyone with network access can open change and create files Click Apply Click Continue to the Windows needs your permission to Continue message Create the folder and set to share Click on the This Computer icon in the Network and Sharing Center to display the available hard drives or local disk s on Ww 7 Double click on the desired disk and create a new folder 8 Right click on the new folder and select Share In the File Sharing dialog box Make sure the desired user s are displayed and or added as needed Set the permission level to Co owner to allow writ
150. ed when carrying out Fax Memory RX Solution The HD 503 Item 15NL is necessary for the Fax Memory RX function to work on the machine SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0703209EN Solution Usage Description C 6301 code at start up Solution CAUSE The Scanner cooling fan FM9 has failed SOLUTION Replace the Scanner cooling fan p n 56AA80550 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0703363EN Solution Usage Description Can PageScope Data Administrator export user boxes to another unit Solution PageScope Data Administrator cannot export user boxes to another unit Note Atthis present time there is no application or utility except for the HDD Backup utility which takes hours to complete the backup SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD and lan Lynch Production Print SSD Solution ID TAUS0703647EN Solution Usage Description How to have the output from Tray 1 rather thanfrom the bypass when printing from UNIX via ASCII dump Solution To set the output tray to Paper Tray 1 perform the following 1 Select the Utility Counter key 2 Select User Settings and then Printer Settings 3 Select Paper Setting and then Paper Tray 4 Change setting from Auto to Tray 1 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 47 bizhub 600 Miscellaneous 5 Be sure to resta
151. eferred to as USB memory stick or thumb drive 3 Enter the service mode and follow the procedure beginning on page 169 of the Field Service Manual Notes a DO NOT change folder name b To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html 3 Update firmware to Mass production version 10 0 first The following 4 modules are required to update MFP Image Finisher All Printer Note There are 2 files for All Printer 55aa is for the bizhub 750 55ba is for the bizhub 600 4 Update firmware to New version The following 2 modules are required to update MFP Image Versions will be changed as follows MFP 10 00 amp gt 11 04 Image 10 00 amp gt 11 03 This version includes the following Improvement of IPP printing speed Countermeasure for Lockup issue Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0652826EN Solution Usage 3 Description How to add new plug ins through PageScope Net Care 5 5 via Auto Version Check Solution To add new plug ins through PageScope Net Care 5 5 via Auto Version Check perform the following 1 In Server Setting Auto Version Check Setting set Check Interval Day of
152. elector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more At the completion of rewriting the CF cards theMFP firmware level will be at version 10 Upgrade the firmware after determining that theMFP starts properly Install version 17 20 and then 31 Reconnect theMFP HDD if one was installed SPECIAL NOTE Solution contribution by Ron Reed ESS SSD Solution ID TAUS0801980EN Solution Usage Description Device can not print in accordance w guidelines pick another printer message when trying to print postage from Stamps Com Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 71 bizhub 600 Software Driver related Solution CAUSE Driver incompatibility SOLUTION Stamps com states that they will not work with Konica Minoltadrivers The only thing they will do is print labels and you have to purchase the labels from Stamps com SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802060EN Solution Usage Description When printing AS 400 forms the print does not line up with the form Solution CAUSE The AS 400 is rasterizing the forms based on an HP LaserJet 5si this is by design The margins are not set correctly and produces the offset SOLUTION Create or obtain a new WSCST Workstation Customization Object with the following keyword in it DATASTREAM HPPCL5 Replace the line with the following DATASTREAM H
153. er key on the operation panel 2 Touch 2 User Setting on the touchscreen 3 Touch 1 System Setting on the touchscreen 4 Touch 4 Reset Setting on the touchscreen 5 Touch 2 Auto Reset on the touchscreen 6 Touch Input on the touchscreen 7 Press the C key on the operation panel 8 Use the numeric keypad to input the desired reset time from 1 to 9 minutes 9 Touch OK on the touchscreen 10 Touch Close on the touchscreen 11 Touch Close on the touchscreen 12 Touch Close on the touchscreen 13 Touch Close on the touchscreen to return to the normal screen Solution ID TAUS0652363EN Solution Usage Description User passwords are exposed on the report that is generated when the scanner one touch list is exported from the bizhub 600 IC202 system Solution CAUSE Incorrect firmware is installed and or dipswitch 34 2 is set to 0 SOLUTION Upgrade the machine to version 15 C4 firmware This firmware is available for download from the Konica Minolta FTP site URL ftp kbtdigital kx15 ftp konicabt com Once this firmware is installed set dipswitch 34 2 to a value of 1 Solution ID TAUS0652389EN Solution Usage Description ZU602 is the ZU602 compatible with the FS505 FS504 and the FS502 Solution The ZU602 is compatible with all three finishers FS505 FS504 and the FS502 Solution ID TAUS0652469EN Solution Usage Description Recommended transparency bizhub 600 Solution Standard
154. er setup Edit Notes ini and add LDAP task ServerTasks Router Replica Update Amgr AdminP CalConn Event Sched Stats HTTP POP3 maps LDAP Create a new Configuration document for LDAP to control Anonymous Access Create a new Configuration doc call it Allservers in the Group or Server name then save and close the doc Now open the Allservers doc Note that the Basics tab has changed Select Use these settings as the default for all servers Note that Group or Server name is now Default Also there is now an LDAP tab Click on the fields that you want to be accessible button Set it to show First Name InternetAddress and LastName only Do this so only limited info is available Notes a If you upgrade a server from a previous release to Lotus Domino 6 the LDAP service uses the LDAP anonymous access configuration from the previous release If you create or edit the domain Configuration Settings documents after updating the directory with the Lotus Domino 6 PUBNAMES NTF design the list of attributes allowed for anonymous access include the following attributes attached Idap1 pdf not listed in the previous release b The Allservers configuration doc will only affect the servers running LDAP It will also allow the MFPs to access LDAP without using an authentication account and password This is the method that all users are using according to Lotus Incident 1632724 c Please refer to the attached document for m
155. escription C 0103 C0103 error no paper found Solution CAUSE Failed registration motor M5 or M5 binding SOLUTION Replace M5 p n 27LA80010 PRCB p n 57AA 9020 and or the ADUDB p n 57AA 904 1E SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0801121EN Solution Usage Description Open front door indication Please close section properly message Solution PROBABLE CAUSES 1 No voltage at door switch 2 Failure of ADU board SOLUTIONS 1 Replace the DCPS1 p n 57AE84511 2 Replace the ADU board p n 57AA 904 1E SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0801132EN Solution Usage Description User boxesand data are disappearing Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 94 bizhub 600 Warm up wrong display incorrect operation lock up CAUSE Faulty HDD IDE cable SOLUTION Please check the HDD IDE cable for pinching ordamage from the back cover of machine Replace if needed Note Cable can be sourced locally SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0801193EN Solution Usage Description C2804 C 2804 code at power up Solution CAUSE The Toner Control Sensor board has failed SOLUTION Replace the Toner Control Sensor board p n 56AA 9100 SPECIAL NOTE Solution
156. especiallywith large jobs Solution ID TAUS0701656EN Solution Usage Description What is the maximum size copy that can be made Will the machine copy 12x18 size paper Solution The maximum copy size is 11x17 These model machines will not copy 12x18 size paper SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0701823EN Solution Usage Description ZU 602 how to flash the finisher Solution To flash the finisher perform the following 1 Turn the Sub and Main power switches OFF on the main body and unplug the power cord 2 Unplug the ZU 602 power cord from the outlet and from the ZU 602 3 Remove the back cover of the ZU 602 4 Remove the Finisher I F loopback connector from the wire harness located on the control board 5 Remove the CN6 blue connector on the left side of the board 6 Connect the Finisher I F loopback connector to CN6 7 Plug in the power cords of the main body and the ZU 602 Turn ON the main and sub power switches to run ISW of the Finisher 8 After ISW runs turn the sub and main power switches OFF then replace the Finisher I F loopback connector to the previous position 9 Connect the connector to CN6 blue on the control board 10 Install the back cover of the ZU 602 SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0702361EN Solution Usage Description Where to findmanuals and other product documentation
157. ess start M1 should be replaced if it does notactivate in the Load Check Solution ID TAUS0701689EN Solution Usage Description What is the default administrator password for PageScope Web Connection Solution The default administrator password for PageScope Web Connection is 00000000 Solution ID TAUS0701712EN Solution Usage Description Remove copies off the finisher tray message after 100 copies Solution CAUSE Incorrect settings SOLUTION Set dipswitch 15 3 0 and 15 4 1 Solution ID TAUS0701764EN Solution Usage Description When the machine is in a Paper Empty condition why does a fax TX hang with the message Sending and never complete the transmission Solution The firmware of the machine has been updated to prevent the machine from displaying Sending and not completinga fax transmission when the machine is in a Paper Empty condition Please update the machine to Phase 3 0 version 30 firmware or above Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701769EN Solution Usage Description Close Section Properly right side door Solution CAUSE Both door interlocks not actuated SOLUTION When checking the right side door interlock switches either for proper operation or to cheat the door both interlock
158. ew file name Press OK 10 Select User Box 11 Press Start to scan the document OMAN KRW Solution ID TAUS0651220EN Solution Usage 0 Description How to reset the NIC to factory defaults Solution To reset the NIC to factory defaults perform the following 1 Browse to the NIC and enter ADMIN mode 2 Select Maintenance 3 Select Network Setting Clear and select OK 4 Power OFF and ON the machine and reenter all the NIC information Solution ID TAUS0653863EN Solution Usage 0 Description How to disable the Protocol Trace list printed after each Fax transmission Solution To disable the Protocol Trace List from printing after each Fax transmission perform the following 1 Press the Utility Key Details S00 S01 to enter the Tech Rep Mode 2 Press the Fax Icon 3 Press List Output 4 Press Protocol Trace Auto Output 5 Make the desired selection ALWAYS ERROR or OFF Solution ID TAUS0654773EN Solution Usage 0 Description Why are Counter Reader settingsnot being updated Solution Wait until the time specified in order to receive the Counter information If the Net Care Serveris shutOFF or not on the network at the set time of Data Acquisition Counter Reader data will not be updated The update will only occur at the set time If the Net Care PC is not on the network or turnedOFF at the specified time an update will not automaticaly occur the next time the Netcare Serveris available on the ne
159. ew value will be added to the registry Notes a Refer to Windows registry tips and guidelines URL http techweb konicabt com tpm media registry_guide pdf for additional information b To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0655403EN Solution Usage 0 Description Is PageScope Direct Print supported in the Mac environment Solution All the PageScope Products are Windows based products with no support for MAC s Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 152 bizhub 600 Solution ID TAUS0656199EN Solution Usage 0 Description Mail Merge staples all pages together but end user would like to separate mail merge into separate jobs based by name or address Solution Download and import word_mail_merge_printing URL http techweb konicabt com tpm media word_mail_merge_printing pdf into normal dot Set up the driver you want to use as the default and then set the finishing features desired in Printing Preferences Run normal dot under macros you should be presented with a question of how many sections are in the merge i e how many pages before the next name or address in the merge Solution ID TAUS0656471EN Solution Usage 0 Description H
160. f hook function Solution CAUSE Dial detection is enabled SOLUTION Disable Dial Detection by performing the following 1 Enter Tech Rep Mode Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 95 bizhub 600 Warm up wrong display incorrect operation lock up 2 Select Fax 3 Select network Setting 4 Select Network Setting 2 5 Press OFF under Dial tone detection SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801621EN Solution Usage Description Three hole 3 hole punch is not available when using the ZU 602 Solution CAUSE Incorrect settings SOLUTION To program the correct settings 1 Enter the Service mode 2 Touch the System 2 key and touch the DipSW Setting key 3 If 2 3 hole punch kit is installed set DIPSW 22 1 ON 22 2 OFF 22 5 ON 26 2 OFF and 26 3 ON Be sure to select Set after changing bit or it will revert to previous setting 4 Make sure switch 19 5 is OFF 5 Power cycle the unit OFF ON to complete the procedure SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0801817EN Solution Usage Description Waiting is indicated when a copy or print job is sent Solution CAUSE Drum problem SOLUTION Replace the drum and perform the required adjustments as shown in the Service Manual SPECIAL NOTE Solution contribution byAndy Muller Global Imaging Systems Albany NY
161. failed Replace the scanner cooling fan p n 56AA80550 2 The Cleaner Cooling Fan FM5 has failed Replace the Cleaner Cooling Fan p n 56QA80560 Solution ID TAUS0703092EN Solution Usage 7 Description eCopy compatible machine models firmware and TWAIN drivers list Solution Please refer to attached documentation To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Notes Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 26 bizhub 600 Miscellaneous 1 The latest version firmware is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 The latest printer drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD and Bill Hall Workgroup SSD Solution ID TAUS0703157EN Solution Usage 1 Description How to change the fax header to the default fax header when user authentication is enabled not the login user name Solution The sender s name must be chang
162. flashed 3 The latest version of firmware system software or print drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution provided by Marty Joyce Copygraphix in Tucson AZ Solution ID TAUS0702838EN Solution Usage 5 Description How to create a device printer on an AS 400 system using SCS over LAN Solution To Create a Device Description on AS 400 to print to KMBS printers perform the following 1 From the Main Menu under Selection or Command type CRTDEVPRT amp lt enter amp gt 2 Change the following to set up the printer those settings not changed keep at default a Device Description name the printer i e KMPrinter b Device Class LAN c Device Type 3812 d Device Model 1 e LAN Attach IP f Port number 9100 g Font Identifier 011 h Form Feed Autocut i Manufacturer HP5si j Paper Source both letter k Address TCP IP address of the NIC User Define Option IBMSHRCNN m System Driver hit F4 IBMSNMPDRV or HPPJLDRV if SNMP is disabled in the environment Note Vary ON the device to allow attachment SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0702873EN Solution Usage 3 Description C 2302 code at power up Solution PROBABLE CAUSES 1 The scanner cooling fan FM9 has
163. function the right side of the copied book is printed and not the left side Solution CAUSE Early version firmware is installed SOLUTION Upgrade the firmware to at least version 14 Solution ID TAUS0651929EN Solution Usage 0 Description How to set the default paper tray for printing Solution To set the default paper tray for printing perform the following Select the Utility key User Settings Select Print Setting Select Paper Tray Select the desired default tray and press OK ARONA Solution ID TAUS0651932EN Solution Usage 0 Description How to set up LDAP so that user authentication is not required when performing an LDAP search Solution To set up LDAP so that user authentication is not required when performing an LDAP search perform the following Select SIMPLE for the Authentication Method DISABLE User Authentication Enter a Login Name and Password and press APPLY if making the changes via the web interface An LDAP search can now be performed without the user having to authenticate WON Solution ID TAUS0651952EN Solution Usage 0 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 142 bizhub 600 Slow printing of PDFs when using the Visual PostScript print driver with Adobe Reader Solution CAUSE Incorrect printer properties selected SOLUTION To allow proper printing of the PDF perform the following 1 From the application selec
164. he IC 202 section of the bizhub 600 750 Field Service Manual Note To view the above PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0651550EN Solution Usage 2 Description Konica Minolta Security White Paper Solution See Security White Paper for details Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0656733EN Solution Usage 2 Description Where is the touch panel adjustment located Solution To access to touch screen adjustment perform the following 1 Select the Accessibility button 2 Select 5 Touch Panel Adj SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0647125EN Solution Usage 1 Description Printer driver support for Microsoft Windows 64 bit operating system Solution The latest 64 bit printer drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Copyright 2009 Konica Minolta Business Solu
165. he driver files will then be pulled over to the server to support other 32 bit clients when migrating the driver files Note It is important to install the same type of driver on the client to match the driver installed on the server Solution ID TAUS0656961EN Solution Usage 8 Description How can Address Book and Authentication informationbe imported exported with PageScope Data Administrator version 2 21 4516 Solution A device can saveAddress or Authentication information by saving that information to a txt or tab text file To save Address Information 1 Connect to a device and import the existing information from that device 2 From the left hand pane expand Address Settings and select the Address Book icon 3 From the top menu select File amp gt Export amp gt Save the address book by Tab Text type Alternatively Save all data to the file could be selected which would then save a Data Administrator bin file to the PC Notes a The main difference between Data Administrator bin files and Tab Text files is that bin files for certain models contain password information while the Tab Text files often do not The bin files can also contain all Authentication and Address settings Data Administrator bin files can only be imported to another device from the same model family of the device that originally saved the bin file b The bizhub 250 300 350 series does not support exporting or saving a bin fil
166. he key click sound on the touchscreen panel perform the following 1 With the copier powered ON press the Accessibility key Touch 4 Sound Setting on the touchscreen Touch 1 Key Accept Sound Key Refuse Sound on the touchscreen Touch OFF Touch OK on the touchscreen Touch Close on the touchscreen Touch Close on the touchscreen NOOBRWND Solution ID TAUS0651967EN Solution Usage 1 Description How to enable the key click sound on the touchscreen panel Solution To enable the key click sound on the touchscreen panel perform the following 1 With the copier powered ON press the Accessibility key Touch 4 Sound Setting on the touchscreen Touch 1 Key Accept Sound Key Refuse Sound on the touchscreen Touch ON Touch OK on the touchscreen Touch Close on the touchscreen Touch Close on the touchscreen NOOR WD Solution ID TAUS0652163EN Solution Usage 1 Description Can the Konica Minolta FTP Server Utility be used to scan to a subfolder of the designated FTP root folder Solution The Konica Minolta FTP Server Utility can be used to scan to a subfolder of the designated FTP root folder First in the FTP Utility Settings specify the path to the Root Folder Then create subfolder s in Windows Explorer directly beneath the FTP root folder In PageScope Web Connection specify the FTP Destination path subfolder The represents the root FTP directory on the com
167. he problem is not caused by the Fax Unit butis caused by the general design of VoIP using TCP IP Packets VoIP PBX systems the general specification of VoIP and it s Codecs Coding an decoding timings Fax fixed timings LAN Packet losses Quality of Services ITU RFC Specification implementation Bugs Interpretation of technical terms within the specifications of the ITU T and RFC documents VoIP is still not supported offically by Konica Minolta but may work in some instances Performing these suggested settings may solve the problem Follow the operation made step by step From Service Mode 8gt FAX Settings amp gt Communication amp gt Protocolset ON the V 29 EP Tone Protocol and set OFF all other faster protocolls Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 31 bizhub 600 Miscellaneous From Service Mode amp gt FAX Settings amp gt Communication amp gt Others we have set OFF the ECM Function From Service Mode 8gt FAX Settings amp gt Function Parameter amp gt Address 0e0012 01111000 Hex 78 120 sec T1 Timer for Calling From Service Mode 8gt FAX Settings amp gt Function Parameter amp gt Address 0e0013 01111000 Hex 78 120 sec T1 Timer for Called From Service Mode 8 amp gt System 2 amp gt Software Switch 8 amp gt SoftSwitch 21 Bits 1 00100000 HEX 20 over 4 5 sec
168. he wrong connector has been used to connect counter to main body SOLUTION HECON device may arrive withtwo connector types Switch connectors If this does not resolve issue contact HECON for assitance in obtaining correct connector for specific device HECON Copy Control Products are now handled exclusively bythe worldwidedistributor High Tech Accessory Items and bythe Canadian distributor Densigraphix Kopi Information on HECON Copy Control Products can be found on their web sites below Worldwide High Tech Accessory Items P O Box 7654 Rocky Mount NC 27804 Phone 800 541 9079 Phone 252 937 4991 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 81 bizhub 600 Warm up wrong display incorrect operation lock up Fax 252 937 3847 Sales sales hightech ai com Support support hightech ai com Web Site www hightech ai com In Canada Densigraphix Kopi Inc 370 Britannia Road East Suite 6 Mississauga Ontario L4Z 1X9 Phone 888 364 6273 Fax 800 563 3192 Sales sales densi com Support service densi com Web Site www densi com SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0801155EN Solution Usage 8 Description C 020x error codesindicatedin the morning or when the machine comes out of Sleep mode Solution CAUSE Corrupt firmware SOLUTION Reflash the machine to version 30 firmware After version 30 is installed flash again with the attached sp
169. http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0648901EN Solution Usage 1 Description Is port 9100 available for printing Solution Under PageScope Web Connection all open ports can be seen by selecting the Print tab and then the Port Setting selection All open ports are indicated with the status ON or OFF By default port 9100 is enabled along with 9112 9116 Solution ID TAUS0649460EN Solution Usage 1 Description How to print the configuration page Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 129 bizhub 600 Solution To print a configurationpage perform the following Select Utility Select 2 User Settings Select 6 Printer Settings Select 5 Print Reports Select Configuration oB O NO Solution ID TAUS0649568EN Solution Usage Description EK 701 Local Interface Kit for bizhub 750 600 Function Clarification Solution See Bulletin 05 GB 105 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0649666EN Solution Usage Description How to set to default to Scan at power ON Solution To set the machine to default to Scan at by power on pe
170. hub 420 500 Common symptoms when NVRAM replacement may be necessary Note First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms 1 Screen freeze in KM logo Fax unit locking up the copier or not recognized C E084 error code Cannot PING the copier C D203 error code Display resetting to Japanese Losing network settings after firmware upgrade C E002 error code Scan to email or FTP 10 Loss of adjustment data 11 Total counter is reset 12 Display TCR adjustment 13 C 284x error code OONDOaARWNDY Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 22 bizhub 600 Miscellaneous bizhub 600 750 Common symptoms when NVRAM replacement may be necessary 1 Screen freeze in KM logo 2 Cannot recognize DF 3 Error code SC2203 7145 7255 Common symptoms when NVRAM replacement may be necessary 1 Blank screen 2 Loss of E mail addresses 3 Loss of settings 4 Error code E56 01 Ordering Procedures Call the SSD Hotline at 800 825 5664 to open a Problem Ticket Go to www mykonicaminolta com and select Service tab amp gt Warranty Repair amp amp Special Programs amp gt RA Form Fill out the RA Form IMPORTANT NOTE All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be
171. hub serial number locations Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0654196EN Solution Usage 0 Description How to enable printing with User Authentication Account Tracking or external key counter on with out having to enter a code or user information Solution To enable printing with User Authentication AccountTracking external key counter enabled without having to enter a code or user information perfom the following 1 Enter the Administrator mode 2 Press User Authentication Account Tracking 3 Press Print Without Authentication and select ALLOW Solution ID TAUS0654199EN Solution Usage 0 Description Upon storing and recalling a stored job from a user box can the paper tray selections be changed Solution The paper trays can not be changed once scanned and stored to a box and then recalled for printing The machine will select the paper source that was used during the scan Solution ID TAUS0654313EN Solution Usage 0 Description When scanning to the hard drive and selecting PDF as the format the image can not be viewed or retrieved when using the TWAIN driver with an applicable software application Solution CAUSE The TWAIN driver does not support PDF SO
172. ic site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more These drivers will be shown as a WHQL W indows H ardware Q uality L abs Download Access the Download Selector and type WHQL in Find downloads then click on Search amp gt Solution ID TAUS0651568EN Solution Usage 1 Description Is the bizhub 600 PostScript P driver Microsoft certified Solution The bizhub 600 PostScript P driver is Microsoft certified Microsoft certified drives are listed on the Windows Marketplace Tested Products List URL http testedproducts windowsmarketplace com results aspx amp text Konica 20Minolta amp bCatID 0 amp cpID 0 amp 0cID 0 amp OR 1 amp PG 1 Note Scroll through the available pages to obtain a complete listing of Konica Minolta Microsoft certified drivers Trademark ownership information Solution ID TAUS0651569EN Solution Usage 1 Description Is the bizhub 600 PCL driver Microsoft certified Solution The bizhub 600 PCL driver is Microsoft certified Microsoft certified drives are listed on the Windows Marketplace Tested Products List URL http testedproducts windowsmarketplace com results aspx amp text Konica 20Minolta amp bCatID 0 amp cpID 08 amp 0cID 0 amp OR 1 amp PG 1 Note Scroll through the available pages to obtain a complete listing of Konica Minolta Microsoft certified drivers Tr
173. ick on the Additional Drivers button 7 Select or check off the 32 bit driver to be added to the 64 bit system 8 Select OK and then browse to the folder that houses the 32 bit driver to be installed and select OK The Additional Drivers window should now have the 32 bitand 64 bit checked off 9 Check the Additional Drivers of the Server to make sure that the 32 bit has been pushed up right click on the shared out printer of the server amp gt Properties amp gt Sharing Tab amp gt Additional Drivers Notes a This was tested on like versions of 32 bit and 64 bit drivers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http www apple com quicktime download SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 59 bizhub 600 Miscellaneous Solution ID TAUS0900739EN Solution Usage Description How to load a 64 bit driver on a 32 bit Server system Microsoft Windows 2003 Server Vista Solution Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the client 2 Load the 32 bit driver on the server and share it out Note If you receive a pop up indicating COPY ERROR setup cannot copy this file Example KOZJA_ PP_ This could possibly be a file path length limitation Try reducing this limitation by pulling out the specific
174. inding in the finisher SOLUTION Install modified paper guide stay assembly Please refer to attached Bulletin Number5839 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0655872EN Solution Usage 0 Description FS 602 J72 45 when Z Folding or Tri Folding Able to Half fold Solution CAUSE The hard dipswitches on the ZU 602 CB are set incorrectly SOLUTION On the ZU 602 Control Board ensure that the dipswitch bank is set to 1 OFF 2 ON 3 OFF and 4 OFF SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0657474EN Solution Usage 0 Description ZU 601 ZU 602 J73 15 in idle Solution PROBABLE CAUSES 1 Sensor detection error may occur if one of three reflective sheets attached to the guide plate become detached Replace the entrance guide plate assembly p n 15KSR70200 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD 2 The entrance guide plate p n 15KS 5160 is contaminated The guide plate has a chrome finish and is used as a reflector for the five edge detect sensors If contaminated the sensors cannot be properly adjusted Note Cannot adjust all or some oftheedge detect sensors on the ZU unit Remove the punch unit from the ZK unit Remo
175. ineering 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0648749EN Solution Usage 18 Description How to set small size original detection to default to 8 5x11 paper Solution To set small sized original detection for 8 5x11 perform the following 1 Press Utility and then Details Press Stop 0 0 Stop 0 1 Press System 1 Press Original Size Detection Press Original Glass Small Size Detect Select 8 5x11 for paper size Press OK to save setting Press Exit to return to normal copy mode ON D EON Solution ID TAUS0648800EN Solution Usage 0 Description How to isolate Tray 1 Tray2 or Tray3 Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 102 bizhub 600 To isolate the paper trays perform the following 1 Press the Utility Counter key on the operation panel 2 Touch Details on the touchscreen 3 Press Stop 0 0 Stop 0 1 4 Touch System 2 on touchscreen 5 Touch DipSW Setting on the touchscreen 6 Scroll to dipswitch 18 0 Tray 1 18 1 Tray 2 18 2 Tray 3 7 Touch ON 1 on the touchscreen 8 Touch Set on the touchscreen 9 Touch OK on the touchscreen 10 Touch Exit on the touchscreen S
176. ing link s when logged into My Konica Minolta to locate the latest firmware bizhub 600 _http onyxweb mykonicaminolta com Download SearchResults aspx productid 876 bizhub 750 _http onyxweb mykonicaminolta com Download SearchResults aspx productid 87 7 Solution ID TAUS0657628EN Solution Usage Description J5101 during the operation of the copier Solution CAUSE The front door Left or Right is opened while in printing so the open close sensor 1 PS38 or the open close sensor 2 PS39 turns OFF SOLUTION Make sure the front doors of the copier close properly If they do replace the open close sensor 1and the open close sensor 2 each sensor p n O8AA 85510 Solution ID TAUS0657663EN Solution Usage Description When printing a PDF the job stops in the middle and never completes Solution CAUSE Due to a bug in the firmware of the bizhub 600 and bizhub 750 it is possible when printing a specific PDF file from the PCL driver that the printing stops in the middle of completion When the PDF file is previewed in Adobe Acrobat or Adobe Acrobat Reader the document is complete and appears to have no errors when a document check is performed SOLUTION Please update the firmwareto version 17 or above The latest firmware for the bizhub 600 and bizhub 750 can be obtained from the Konica MinoltaDownload Selector Solution ID TAUS0658156EN Solution Usage Description Can envelopes used as a paper source in the bizhub 600
177. ing rights 9 Click on Share and then Click Continue to the Windows needs your permission to Continue message At the engine direct input Press the Scan button on operation panel Touch Direct Input tab Touch Scan to SMB In the host name field enter theTCP IP address of the target PC In the Destination Folder enter the shared folder name in the User ID field enter the valid workgroup or domain User Name In the Password field enter the user Password Press Start Note For more information on Microsoft Vista File and Printer Sharing technologies go to http Awww microsoft com technet network evaluate vista_fp mspx SPECIAL NOTE Solution contribution by Jim Behrends Mark D Attilio and Cesar Jimenez Production Print SSD ONDOBRWN Solution ID TAUS0701520EN Solution Usage 1 Description How to change the default settings for the half fold Solution To change the default settings for the half fold perform the following 1 Press Utility 2 Select User Settings 3 Select Copier Settings 4 Select Auto Booklet ON When Fold and Staple and select OFF Note This prevents the end user from having to turn off Booklet mode in Applications Solution ID TAUS0701604EN Solution Usage 31 Description NVRAM BRU replacement form Solution The online NVRAM BRU Replacement RA Claim formis referencedin attached Bulletin Number 5783 Notes 1 AN SSD TICKET NUMBER MUST BE ASSIGNED IN ORDER TO PLACE
178. ing the key counter receptacle to the style that is presently on the bizhub 600 601 750 751 All applicable vendors have been notified of this change SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD NOOBRWDN Solution ID TAUS0801706EN Solution Usage 6 Description Paper Test requirements Solution For initial test the dealer branch must supply 1000 sheets of the media paper Once the paper is received the Ticket is escalated toESS If the initial test does not have any issues then a second test can be done The dealer branch must supply enough media to cover 1 3 of a PM cycle There is a charge involved to cover labor and supplies The dealer branch will be notified byESS before the test to communicate the charges SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUSO701643EN Solution Usage 4 Description New firmware release for support of eCopy Solution New firmware has been released for support of eCopy functions bizhub 360 420 500 and IC 204 Firmware level is Version 31 UL Base Version C 31 bizhub 600 750 and IC 202 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 37 bizhub 600 Miscellaneous Firmware level is 57AA 1000 GUJ 30 000 Version 30 UJ Notes 1 Please usethe firmwareat the same time as Konica Minolta TWAIN Driver for eCopy NoGUI Version 2 0 11d 2 The latest version of firmware sy
179. ion CAUSE A possible bug with version 30 CT firmware Note This issue is currently under investigation based on the release notes for the version 30 CT firmware SOLUTION If experiencing this issue please downgradethe MFPto firmware version 30 Note Firmware is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0703214EN Solution Usage Description C 0304 code at power up Solution CAUSE The ADU Cooling Fan FM10 has failed SOLUTION Replace the ADU Cooling Fan p n 56AA80550 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0703228EN Solution Usage Description USB thumb drive is not recognized by the machine Numerous different thumb drives have been tried Solution CAUSE The USB connection on the System Control Board is damaged SOLUTION Replace the System Control Board p n 57AA 9061 for the bizhub 750 and p n 57BA 9061 for the bizhub 600 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0703318EN Solution Usage Description When using FS 602 with corner staple page numbering and stamping feature the pages are out of order When selecting the sort feature the pages are out of order and sometimes page 5 for example will be in the next set as pag
180. ion How to change the volume of the Alarm or beep Solution To change the volume of the alarm beep follow these steps Press the Accessibility Key on the keypad Touch Sound Setting or press the 4 key on the keypad The Sound Setting screen will appear Touch Panel Volume Adjust or press the 2 keyon the keypad The Panel Volume Adjust screen will appear Select the desired volume The volume can be set to any of16 levels Press OK OK Close See the attached file for further details Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0802520EN Solution Usage Description How to makeTouch Panel Adjustments Solution To adjust the Touch Panel follow these steps Press the Accessibility key on the keypad Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 57 bizhub 600 Miscellaneous Touch Touch Panel Adjustment or press the 5 key on the keypad use this method if the touch panel does not respond The Touch Panel Adjustment screen will appear Touch the four points If the check points have been touched correctly the Start key will light up in green Press the Start key Touch Close or press the Accessibility key T he Basic screen will a
181. ion The actual counter receptacle is located at the right side of theMFP in the upper right hand corner just to the right of the rear scanner cable Remove the right side cover six silver screws Remove the access plate two screws upper right The 4 pin connector for the optional key counting device can be found here Remove the black wire jumper and connectthe key counting receptacle or device SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0801322EN Solution Usage Description When the machine is equipped with the saddle stitcher and one stapler of the two runs out of staples is it possible to allow the machine to use only the single stapler unit Solution The machine will only allow stapling when both staple units have staples Once one or both stapler units are empty stapling is prohibited until both units are replenished SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0801328EN Solution Usage Description Which CF card is for which board Solution There are two CF cards One for the Image control board accessed from the right side cover for the Image Processing Board ICB and one for the system control board located on the back side of the image systemboard You will need to get the properties of each CF card using a card reader The larger size card properties is the System control board card The smaller properties card is the IPB card
182. ion FS602 ZU602 the punch selections are not available when copying but functions when printing Solution CAUSE The Punch unit has not been enabled or is isolated due to an internal service error SOLUTION Perform the following 1 Check to see if DIPSW26 bit 3 is set to ON and DIPSW26 bit 2 is set to OFF in the 25 service mode These DIPSW settings is for enabling the ZU602 PK505 when installed 2 Recommend checking DIPSW19 bit 5 in the 25 service mode The DIPSW setting is for faulty parts isolation of the PK505 ZU602 and should be set to OFF If set to ON the punch had some type of error during set up Set bit to OFF to reset isolation condition 3 If the issue continues the PKCB Punch Unit Control Board should be replaced Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 138 bizhub 600 Solution ID TAUS0650500EN Solution Usage 0 Description Unable to scan to E Mail Solution CAUSE The Administrator Mail Address is not entered SOLUTION Please enter an E mail address in the administrator mail address section of the E Mail transmission E Mail address does not have to be valid as long as the E Mail format is used Solution ID TAUS0650561EN Solution Usage 0 Description Can the bizhub 600 Crisscross Sort Solution bizhub 600 Crisscross Sorting Separating Copies by Pages Group Setting 1 As the Default Group is selected 2 If Offset is selected while no finisher
183. ion GWJ KO for bizhub C352 C352P C450 C450P version GWJ KO for bizhub C250 C250P version GUC 13 for bizhub 501 421 361 and version 30 D4for bizhub 600 750 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Notes 1 Please make sure to read the attached zipped Release Notes for other enhancements To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run 2 To viewthe zipped PDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html 3 Please see attached Web sample of the error SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD and Cesar Jimenez Production Print SSD Solution ID TAUS0657212EN Solution Usage 1 Description FS 504 intermittent C1106 C 1106 Solution CAUSE Stapling regulating block is bound up SOLUTION Adjust the rear regulating block for the stapling unit or replace the regulating block p n 15JK521700 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0700859EN Solution Usage 1 Desc
184. ion Usage 2 Description Scan to FTP using a host name versus a TCP IP address is not working in a workgroup environment Solution CAUSE A DNS server is required when using a host name versus the TCP IP address SOLUTION If no DNS server is available then a TCP IP address must be used instead of the PC host name Solution ID TAUS0700764EN Solution Usage 1 Description Due to the recent changes to the date that Daylight Saving Time begins it may be necessary to adjust the time to allow the proper time to display on scans and faxes Solution Refer toattached Bulletin 5806 for the details Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0700980EN Solution Usage 5 Description Error Code CD 501 after executing ISW Solution CAUSE The hash check was installed partially from version 21 for security reasons SOLUTION Power the machine ON while pressing the Utility key to enter the Service Mode from the Trouble Reset screen and execute the ISW procedure again Solution ID TAUS0701113EN Solution Usage 1 Description Procedure for upgrading to Phase 3 0 version 30 firmware and above Solution Before upgrading to Phase 3 0 the machine must be at Phase 2 0 version 20 or higher Once at version 20 machines can be upgraded directly to the highest level with no interim steps N
185. ions U S A Inc March 2009 65 bizhub 600 Software Driver related Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0701650EN Solution Usage 5 Description Unable to print from Adobe Acrobat 8 with the Visual PostScript driver Solution CAUSE An abnormality with the Visual PostScript driver SOLUTION Visual PostScript drivers areavailable that correct this issue Microsoft Windows NT4 2K XP 2K3 32 bit bizhub Pro 1050 Visual PostScript driver version 3 2 0 0 bizhub Pro 920 Visual PostScript driver version 2 8 0 0 bizhub 750 600 Visual PostScript driver version 3 1 0 0 bizhub 500 420 360 Visual PostScript driver version 3 1 0 0 Microsoft Windows XP Pro 2K3 64 bit bizhub Pro 1050 Visual PostScript driver version 3 2 0 0 bizhub Pro 920 Visual PostScript driver version 2 8 0 0 bizhub 750 600 Visual PostScript driver version 3 1 0 0 bizhub 500 420 360 Visual PostScript driver version 3 1 0 0 Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solu
186. is installed crisscross sorting will be performed 3 Printed Copies will be fed out and sorted in an alternating crisscross pattern if the following conditions are met 8 5x11 or 5 5x8 5 size paper is used Paper of the same size and type is loaded with the Letter R orientation in one paper tray and with the Letter Portrait in another tray The Auto Paper Select setting is selected The Auto Paper Select setting is not selected when the Mixed Original setting is selected e If the Offset is selected while a finisher is installed printed copies are fed out and stacked on top of each set shifted to separate it Note Refer to Page 3 57 of the bizhub 600 750 User Manual QaQ0 00 Solution ID TAUS0650576EN Solution Usage 0 Description The LDAP icon is not showing on the touchscreen when selecting scan to E Mail Solution CAUSE LDAP is disabled on the NIC SOLUTION Browse to the NIC log in as administrator Select Network and then LDAP Enable the LDAP option Solution ID TAUS0650602EN Solution Usage 0 Description Is the bizhub 600 supported for the Counter Reader function in PageScope Net Care 5 23 024 Solution PageScope Net Care 5 23 024 supports the Counter Reader Function for the bizhub 600 with plug ins installed Note When a model is listed as supported for Net Care it does not necessarily mean that it is supported for Counter Reader unless specifically stated Solution ID TAUS0650828EN Solution Usage 0 Desc
187. is issue To configure the first option perform the following 1 Select first spreadsheet Click on File Click on Page Setup Click on Option button Select finishing options i e duplex stapling from driver properties Click OK Select next spreadsheet Repeat steps2 through7 until finishing options are set for all applicable speadsheets ONDAN To configure to setup the finishing select as the default perform the following 1 Access printer driver list Microsoft Windows XP is Printer and Faxes Right click on the print driver Click Set as Default Printer for the workstation Click on Properties Click on Advanced tab Click on Printing Defaults Set the finishing options Click OK twice Notes a These steps must be performed on a local print driver with login having manage or full rights to the local print driver b The drivers migrated from Microsoft Windows 2000 or 2003 server then apply these settings from server print driver under Printing Defaults c These settings will be applied to every print job built by the print driver SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD ANDNaABRWND Solution ID TAUS0657138EN Solution Usage 1 Description When scanning with eCopy the preview is not displayed the optics did not work and the message at the bottom left of the scan indicates Scan complete Solution CAUSE There issomewh
188. is not required for faxing Note The HD 503 is only required for faxing if the Fax Memory RX function is used SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0800508EN Solution Usage 2 Description Where to find paper recommendations for specific models Solution Please refer to the attachedMedia Guide for the products listed It can also be found on the MyKonicaMinolta com web site by following the procedure below 1 Log into the MyKonicaMinolta com web site 2 Click on Products 3 Click on Supported Models Library 4 Select Office Systems in the pull down menu for Category and select the appropriate product 5 Click on the link for Support Materials and scroll to the link for the Media Guide Office Workgroup Products Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUSO800606EN Solution Usage 1 Description Special pop up drivers for Secure Print and User Authentication Account track settings screen Solution Special bizhub 750 600_IC 202 and bizhub PRO 920_IC 203 pop up PCL drivers are available that allow the Secure Print dialog window to pop up when printing bizhub 750 600 PCL version 03 00 00 17 for 32 bit Microsoft Windows 2000 XP Server 2003 andbizhub PRO 920 PCL ver
189. it SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0800223EN Solution Usage Description When sending or receiving a fax why does the call not disconnect at the end of the job Solution The inability to disconnect the phone line at the end of a fax transmission or reception has been addressed with version GC6 07 firmware for the FK 502 Please update the FK 502 firmware GC6 07 and the main body firmware to version 31 or above Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0800226EN Solution Usage Description When opening a PDF stored using the annotation setting on a PC why does the last page appear as the first page of the scanned PDF Solution The last page appearing as the first page of a scanned PDF document when using the annotation setting has been addressed with version 30UJ firmware Please upgrade the machine firmware to version 30UJ or later Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Dave Br
190. it if needed p n 57AA 6500 SPECIAL NOTE Solution provided by Tim Fisher United Office Systems Solution ID TAUS0652845EN Solution Usage 19 Description C C111 CC111 after replacing the printer control board PRCB Solution CAUSE The Printer Control files installed on the PRCB are for the incorrect model in which the PRCB is installed Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 74 bizhub 600 Warm up wrong display incorrect operation lock up SOLUTION The Printer Control files are model specific Files with a 57AA designation belong to the bizhub 750 while files beginning in a 57BA designation belong to the bizhub 600 If flashing the wrong file a C C111 code will be generated and the MFP will need to be re flashed with the proper Printer Control file To flash the correct Printer Control files perform the following 1 Enter Service Mode amp gt System 2 amp gt DipSW Setting and set soft switch 32 bit 1 to 0 OFF 2 Enter Service Mode amp gt System 2 amp gt ISW and select All Printers 3 Select the corresponding file for the main body that is being flashed 57AA for the bizhub 750 or 57BA for the bizhub 650 Perform the update 4 After the flash is completed reboot the machine 5 Enter Service Mode amp gt System 2 amp gt DipSW Setting and set soft switch 32 bit 1 to 1 ON SPECIAL NOTE Solution contribution by Ron Reed ASG SSD Solution ID TAUS0653518EN Solution Us
191. kla ESS BSE and lan Lynch Production Print SSD Solution ID TAUS0629386EN Solution Usage 0 Description ISO 15408 certification information Solution TheMFPsare certified ISO 15408 Refer to the following for more detailed information concerning ISO 15408 as well as the attached Security White Paper 1 ISO 15408 FAQ 2 Trusted Computing Base 3 ISO 15408 3 4 Common Criteria Note To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0649752EN Solution Usage 0 Description Installation of Z fold unit on the main body is difficult Solution CAUSE The height of the pin of the main installation stay and the groove on the Z fold Unit are not even SOLUTION Install ZU 601 ZU 602 in the main body while lifting it upward by grasping the stay as shown in the picture Refer to the attached document for a close up view To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0649755EN Solution Usage 0 Description Front door of Z fold Unit and Finisher does not shut properly magnet attachment does not hold Solution CAUSE Position of magnet catch and magnet hold plate are not adjusted correctly SOLUTI
192. l If using an HTTP Proxy Server specify the Server Address Port number as well as HTTP Proxy Account User name and Password if necessary Next go out of PageScope Net Care and go back to the PageScope Net Care Web start page Select to go into Console Tools Select the Download Install selection on the left Click on the Check Now button Available plug ins will then be shown Check desired plug ins then select Install Click on the Restart selection and select to Restart the Server It may be necessary to reboot the PC for changes to take effect Solution ID TAUS0652633EN Solution Usage 0 Description How to have 8 5x11R paper be automatically pulled from the paper source Solution To have 8 5x11R paper be automatically pulled from the paper source perform the following 1 Press the Utility Key Press User Setting Press System Press Paper Tray Select Press Auto Tray Select and the press the paper source containing the 8 5x11R paper and press OK Press Auto Tray Switching and select ALLOW and then OK Press No Matching Paper and then select Switch Trays NOaAhWN Note APS must be enabled in copy mode Solution ID TAUS0652642EN Solution Usage 0 Description How to connect to access devices through PageScope Data Administrator Solution To connect to access devices through PageScope Data Administrator make sure that in the Admin mode of the copier in System Connection Open API Access Setting is set to Allow P
193. lector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more b The CF base code files can be used to replace damaged base code on the CF card or be placed on a new blank CF card formatted with VxWorks CAUTION The system and image CF cards should never beformatted with the Microsoft Windows format To rewrite the base code delete the files and folders on the CF card then copy the files and folders contained under the CFbase folder SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD 2 Failed Image control board Replace the Image control board p n 57AA 9011 andflash the firmware to the latest version The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0801652EN Solution Usage 2 Description TCP socket error occurs when using PageScope Web Connection if latest Adobe Flash Player Version 9 0 124 0 is installed This problem does not occur on Adobe Flash Player Version 9 0 115 0 Solution CAUSE Firmware update required SOLUTION Please upgrade the MFP firmware to version J8 i Option 2 for bizhub C451 C550 C650 C203 C253 C353 versionGWJ K1 for bizhub C252 C252P C300 C351 vers
194. lem Ticket number The ticket should state that Technical Support recommends replacing the part SPECIAL NOTE Solution contribution by Craig Blyther ESS SSD Solution ID TAUS0800332EN Solution Usage 1 Description J31 02 and J21 02 codes with paper stopping under drum Solution CAUSE The registration guide plate is bent SOLUTION Replace the registration guide plate p n 57AA46040 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0641163EN Solution Usage 0 Description Thermostat replacement precautions for all models using Faston Terminals Solution CAUSE Damage to the Faston terminal when replacing the thermostat to the Faston terminal can result in the generation of heat and cause the plastic insulating material around the terminal to melt SOLUTION See Bulletin Number 5005 for details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 bizhub 600 Breakage damage malformed removed part Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 bizhub 600 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0900085EN Solution Usage 0 Description Unable to scan to E mail using a Microsoft Exchange Server 2007 Solution CAUSE The
195. lly loaded with paper This causes the paper to buckle in the punch unit and jam SOLUTION Loosen all eight screw in the bottom of the paper tray and adjust the mechanical centering for the tray forward SPECIAL NOTE Solution contribution by Gerald Koehl Braden Business Systems Solution ID TAUS0800225EN Solution Usage 0 Description Why when printing to the machine with duplex and tri fold selected in the driver are the pages output in the incorrect order Solution The incorrect page order output when printing to the machine with duplex and tri fold selected in the driver has been corrected with version 30UJ firmware Please upgrade the machine firmware to version 30UJ or later Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0800229EN Solution Usage 1 Description Why are received faxes forwarded to E mail as a PDF rotated 90 degrees Solution The 90 degree rotation of received faxes by when they forwarded to E mail as a PDF has been addressed with version 30UJ firmware Please upgrade the machine firmware to version 30UJ or later The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Supp
196. lution NTLM Security settings 1 Utility counter 2 Administrator Setting 3 Password 4 Network Settiing 5 SMB Setting 6 Press the forward arrow 3 times 7 Choose Ver1 Ver2 or Ver1 Ver2 8 Back out of menus SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0802124EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 55 bizhub 600 Miscellaneous FK 502 how to enable disable the Foreign Communication function Solution To enable disable the Foreign Communication function perform the following 1 Press the Utility Counter key 2 Touch Details on the touchscreen Press Stop 0 0 Stop 0 1 4 Touch Fax on the touchscreen Touch Communication on the touchscreen Touch Int l Comm Function on the touchscreen Touch ON or OFF on the touchscreen Touch End on the touchscreen Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD OOND OW Solution ID TAUS0802239EN Solution Usage Description FK 502 how to adjust the Fax Completion Tone Volume setting Solution To adjust the Fax Completion Tone Volume setting perform the following 1 Press the Accessibility key Touch 4 Sound Setting on the touchscreen Touch 4 Fax Completion Tone Volume Setting on the touchscreen Touch Lower or Higher as desired by th
197. lution ID TAUS0657704EN Solution Usage 1 Description Bates Stamping availability Solution Bates Stamping is available with the firmware updateto version 20 or above In the Scan Mode Bates Stamping via Annotation User Box is now available Multiple Annotation User Boxes up to 10 can be set up each containing the appropriate information required for clients or accounts When a document is scanned the respective Annotation User Box is selected When the document is printed it will contain the date time text etc outlined in the Annotation User Box The user can designate the format of the date and time the density of the filing numbers the text for primary and secondary fields and select the print position of the stamp elements Notes 1 The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Firmware update not required for the bizhub 360 Bates Stamping function Supported with release version of firmware 3 The HDD option is also requiredto be able to store scanned jobs to boxwhichallows theBates Stamping function Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 20 bizhub 600 Miscellaneous Solution ID TAUS0658215EN Solution Usage 2 Description How to program the touchscreen display language Solution To program the touch
198. lution Usage Description Each record form is reversed for Microsoft Publisher 2003 or Word 2003 mail merge booklet Solution CAUSE The output order is correct when printing mail merge from application with booklet function selected in the print driver Note The original file a four page form with two records is combined into the following output for the booklet 1 Page 8 4 th page of second record and page 1 1 st page of first record output page 1 side 1 2 Page 2 2 nd page of first record and page 7 3 rd page of second record output page 1 side 2 3 Page 6 2 nd page of second record and page 3 3 rd page of first record output page 2 side 1 4 Page 4 4th page of first record and page 5 1 st page of second record output page 2 side 2 SOLUTION To print booklet from Publisher 1 Access the print dialog box from mail merge wizard or under File menu 2 Select the appropriate IC 202 print driver 3 Click on Change Page Order and select Print as book 4 Select left bind duplex in the appropriate IC 202 print driver Note Do not select the booklet from print driver properties 5 Print the mail merge To print booklet from Word 1 Perform the instruction listed in the Word_Mail_Merge_printing txt document 2 Select left bind duplex from Printing Preferences from the print driver properties 3 Open static form in Word 4 Select Tools menu 5 Select Letters and Mailing
199. ly this is a functional limitation if the bizhub 600 IC202 system The ability to scan to SMB via Samba will be added to the system during the next major software upgrade The upgrade is presently slated to be released in the third quarter of 2006 This timeframe is subject to change Note If viewing this solution via the web please click on Notify me when this solution changes for an automatic E mail that will be sent when this solution is updated For phone advisors please attach to this solution for an automatic email that will be sent to the technician when this solution is updated End the call with call code ESC_BT Trademark ownership information Solution ID TAUS0648384EN Solution Usage 2 Description FK502 where to install the FK502 Solution Installation of the FK502 on the bizhub 600 will require a mounting kit MK701 and a firmware upgrade The FK502 is not available yet therefore the setup instructions have not been released Solution ID TAUS0648799EN Solution Usage 2 Description How to isolate Tray 1 Solution To isolate Tray 1 perform the following 1 Press the Utility Counter key on the operation panel 2 Touch Details on the touchscreen 3 Press Stop 0 0 Stop 0 1 4 Touch System 2 on touchscreen 5 Touch DipSW Setting on the touchscreen 6 Scroll to dipswitch 18 0 7 Touch ON 1 on the touchscreen 8 Touch Set on the touchscreen 9 Touch OK on the touchscreen 10 T
200. m Setting and then Paper Trays Select ATS Switch and press ALLOW ATS is programmed From the main copy screen press Combine Originals and then Mixed Original AUN Solution ID TAUS0652613EN Solution Usage Description How to register an E mail address in the address book through the touchscreen Solution To register an E mail address in the address book through the touchscreen perform the following 1 Press the Utility Counter key 2 Touch 3 Administrator Setting on the touchscreen 3 Input the Administrator Password 1 2 3 4 5 6 7 8 default setting 4 Touch 3 One Touch Registration on the touchscreen 5 Touch 1 Scan on the touchscreen 6 Touch 1 Address Book on the touchscreen 7 Touch 1 E Mail on touchscreen 8 Select main letter reference block A B C D F G G H J K L M N O P QR S T U V W X Y Z etc on the touchscreen 9 Touch New on the touchscreen 10 Touch Name on the touchscreen and input the name of the E mail entry 11 Touch OK on the touchscreen 12 Touch E Mail Address on the touchscreen and input the E mail address of the entry 13 Touch OK on the touchscreen two times 14 Touch Close on the touchscreen six times to return to the normal copy screen Solution ID TAUS0652961EN Solution Usage Description How to delete a User Box from a workstation Solution To delete a User Box from a workstation perform the following 1 Brow
201. mand prompt type java version 2 Press Enter Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 116 bizhub 600 3 The version of Sun Java will be indicated If the command is not recognized then Sun Java is not installed Solution ID TAUS0700426EN Solution Usage 6 Description Some gray half tones shading are not rendered as expected Solution CAUSE The Gamma setting for density is a specification limit SOLUTION A possible work around includes the following adjustments 1 Laser Diameter Adjustment 2 Toner Density Adjustment If the above adjustments do not provide suffficient improvement new firmware is available on the SSD Download Selector Search Page bizhub 750 600 DLBT0701047EN00 bizhub 500 DLBT0701060EN00 bizhub 420 DLBT0701061EN00 bizhub 360 DLBT0701062EN00 Notes 1 Refer the Service Manual for the adjustment procedures 2 Try the Laser Diameter adjustmentfirst and if the customer is still not satisfied try the Toner Density adjustment 3 The above referenced DLBTs are attached 4 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0700457EN Solution Usage 3 Description J9203but no paper is found in the machine Solution CAUSE Failed sensor or connection SOLUTION Check sensor PS45in the State Confirmation mode 80 01 Repla
202. me functionality is already added into Phase 3 software for the bizhub 360 420 500 600 750 In order to activate it dipswitch 38 1 needs to be turned ON Please see attached Scan to Me Scan to Home document Keep in mind if this feature is enabled the normal Scan Tab Screen LDAP Search FTP will no longer be available 2 Refer to attached Marketing Bulletin 06 GB 037 for additional details 3 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0656377EN Solution Usage 1 Description Is parallel port printing available Solution There is an optional parallel USB local interface kit EK 701 Item 15NQ that can be installed to allow printing from either an IEEE 1284 parallel or a USB 2 0 connection Solution ID TAUS0656577EN Solution Usage 2 Description Unable to install 32 bitdrivers on a Microsoft Windows 2003 64 bit server formigration to the 32 bit clients Solution The 32 bit driver files are not recognized when attempting to load on a 64 bit system therefore the files must be pulled from a 32 bit system in order to add additional driver support on a 64 bit server Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 113 bizhub 600 1 After installing the 64 bit driver on the server install the matching 32 bit PCL PostScript Visual PostScript Plug in
203. n Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 127 bizhub 600 Solution ID TAUS0652404EN Solution Usage 2 Description ERROR 2 message while performing the non image area erase check Solution CAUSE The machine is stationed to close to overhead lighting SOLUTION Move machine away from overhead lighting Solution ID TAUS0654212EN Solution Usage 2 Description Authentication error message on LCD when entering Secure Print Password Solution CAUSE The bizhub 600 print driver specifies the incorrect printer in the driver s Options tab SOLUTION Under the driver s Options tab select the correct model that is being used Note This applies to both the Konica Minolta 750 600 PCL and PostScript drivers Trademark ownership information Solution ID TAUS0654316EN Solution Usage 2 Description Copying is Restricted message when logging into User account that was exported into the bizhub 600 from PageScope Data Administrator via a CSV or a Tab Text file Solution CAUSE An abnormality with how account track data is exported into the bizhub 600 from PageScope Data Administrator using a CSV or Tab Text file This was confirmed with PageScope Data Administrator version 2 0 3 3659 SOLUTION A new version PageScope Data Administrator 2 2 1 4516 is now available that correct this issue Notes The new version is available for download from the Konica Minolta ftp site ftp kbtdigi
204. n Unable to print and when browsing to the NIC the PRINT tab is missing Solution CAUSE The IC202 is not installed SOLUTION Verify that the IC202 is not installed on the System CB and install the 1C202 Item 15NB Solution ID TAUS0653789EN Solution Usage 1 Description FS504 jam code 7228 or 72 28 only when stapling and the paper stops at the entrance of the stacker Solution CAUSE The Relay Board has failed SOLUTION Replace the failed Relay Board p n 15JK 9320 Solution ID TAUS0653861EN Solution Usage 2 Description Toner misting Solution Refer to Bulletin 5405 for details Note To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0654009EN Solution Usage 0 Description Unable to feed paper from any paper tray except the bypass tray Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 110 bizhub 600 CAUSE The paper feed motor M1 has failed SOLUTION Check the operation of M1 in State Confirmation mode If the motor does not turn on or appears sluggish replace the paper feed motor M1 P N 15AA80050 Note To verify operation of M1 perform the following 1 Enter the Tech Rep mode Select System 2 Select State
205. n When printing from Adobe Acrobat 8 the image of the last page is rotated by 180 degrees Solution CAUSE Bugin theKonica MinoltaVisual PostScript driver SOLUTION Please use the special Konica MinoltaVisual PostScript driver 32 bit or 64 bit as needed version 3 1 0 0 Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0702717EN Solution Usage Description A PDF cannot be output from Adobe Acrobat 8 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 70 bizhub 600 Software Driver related Solution CAUSE Bugin theKonica MinoltaVisual PostScript driver SOLUTION Please use the special Konica MinoltaVisual PostScript driver 32 bit or 64 bit as needed version 3 1 0 0 Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0703304EN Solution Usage Descripti
206. n when using the PCL driver 2 The PostScript Visual driver is not available with Microsoft Windows 2003 Server 3 Booklet mode may not function when called within Adobe Acrobat IP 901 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 1 and 2 1 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were that Owner Information functions were not available bizhub C350 Standard Controller Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 applications loaded Testing has been performed with the PCL driver version 1 0 with the following restriction The watermark feature will not be available on a locally installed printer bizhub 200 250 350 Standard Controller Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 1 or the PCL driver version 1 0 2 the print controller can be used with the following restrictions 1 The custom paper size setting is not available 2 The default selections made on client workstations will not be reflected on the printer properties screens bizhub C650 C550
207. ned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702941EN Solution Usage 3 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 123 bizhub 600 Description Setup utility for Citrix MetaFrame version 1 00 for use with Citrix MetaFrame Presentation Server 3 0 andCitrix MetaFrame Presentation Server XP FR3 Solution Setup utility for Citrix MetaFrame version 1 00 2 95MB Notes 1 To open theSetup utility for Citrix MetaFrame version 1 00 using WinZip WinZip must be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP fileand open from the local computer to view or run 2 IMPORTANT Please refer to the attached documentation for additional detail To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0702947EN Solution Usage 1 Description When sending afax from the FK 502 to a HP9120fax machine or Olivetti MFP machine d Color MF260 the line remains connected Solution cause HPV 34 protocol orFK 502 settings firmware SOLUTION Prior t
208. ng function 4 Change soft switch 3 4 to ON to disable theT S charger cleaning function SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0702779EN Solution Usage Description After ARPing LinkCom III the LAN light still flashes and is not seen in PrintGuide Solution CAUSE Incorrect procedure Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 46 bizhub 600 Miscellaneous SOLUTION After ARPing the LinkCom box PING the TCP IP address in order to activate the ARP The light will go solid and it will be seen in PrintGuide SPECIAL NOTE Solution contribution by Paul Santangelo ESS Solution ID TAUS0702889EN Solution Usage Description Printing to a printer on a Microsoft Windows XP PC from a Macintosh OS version 10 3 Solution Please perfrom the step by step procedures mentioned in the attached PDF Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703062EN Solution Usage Description Can the RC 501 be installed Solution The RC 501 can only be installed on the bizhub PRO 920 PRO 1050 series machines The bizhub 600 750 do not support the RC 501 Solution ID TAUS0703181EN Solution Usage Description Is the HD 503 need
209. ng the Default Output tray settings then the setting for the Output tray would be changed in Job Spooler from the Main tray It is then possible to select Half fold and Tri fold settings in Job Spooler and have the job print correctly Solution ID TAUS0652960EN Solution Usage 0 Description How to program for custom size originals Solution CAUSE Custom size paper can be set up within Applications on the touchscreen SOLUTION Perform the following steps to run custom size paper from the RADF Press the Application Icon Press the Image Adjustment Icon Press the Standard Size Icon Press the Custom Size Icon Enter the size of the document and press OK several times OT Be CON Solution ID TAUS0653105EN Solution Usage 0 Description Unable to retrieve HD scans from the PageScope interface Solution CAUSE Internet Explorer security settings for file and font download are set to disable SOLUTION To change the settings in Internet Explorer perform the following 1 Select the Tools tab on Internet Explorer Select Internet Connections Select the Security tab Select Custom level Security setting Find the Downloads portion approx half way down Select the File and Font download set to enable Select OK NOOBRWND Solution ID TAUS0653201EN Solution Usage 0 Description PageScope Data Administrator Utility compatibility with bizhub 600 Solution Data Admintrator is compatible with the bizhu
210. nication with several PageScope applications Note Depending on the MFP model and the PageScope application these settings may differ This setting will affect most PageScope applications Admin Mode 1 Press the Utility button 2 Select Administrator mode Security button Management Function Setting then the Network Function Setting button 3 Set to Allow 4 Select Exit This setting will affect PageScope applications such as Data Administrator Box Operator Net Care and PageScope Enterprise Suite depending on which PSES function is being used Open API 1 Press the Utility button 2 Select Administrator mode 3 System Connection Open API 4 Set to Allow 5 Select Exit Additionally if theSNMP settings are not set to the default settings they may need to be updated in the PageScope application Default SNMP v1 v2 settings Admin mode amp gt Network Setting amp gt SNMP Setting Read amp gt Public Write amp gt Private SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0701860EN Solution Usage 11 Description HTTP 400 Bad Request error Unable to view the printer web browser PageScope Web Connection Solution CAUSE The reason for the error Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 67 bizhub 600 Software Driver related 1 A bad request The browser sent a request that the server could not understand 2 An attempt to communicatewith
211. nload MSDS Drivers Firmware and more link located to the left SPECIAL NOTE Solution contribution by Mahen Shukla ESS BSE Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 bizhub 600 Dirty image Spots banding streaks smudged or background Solution ID TAUS0657483EN Solution Usage 1 Description Overtoning background and a possible intermittent SC46 08 code Solution CAUSE LD1 or LD2 has failed or are mis adjusted and the image generated by the laser is not being output or is light on the test pages This will result in a light patch on the drum for toner density adjustment SOLUTION Generate a test page in the Service Mode amp gt Image Processing Adjustment amp gt Drum peculiarty amp gt LD1 or LD2 offset adjustment Adjust both to the proper density If unable to adjust to the correct density replace the write unit p n 57AA 6501 for bizhub 600 750 and p n 57GA 6500 for bizhub PRO 920 SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0703364EN Solution Usage 1 Description Marks on copies prints Solution CAUSE The pin that supplies bias power to the toner guide rolleris out of position If this happens cleaning does not occur properly SOLUTION During setup ensure that the contact is positioned correctly in the center of the toner guide roller shaft Refer to the attachedBulletinNumber 6185 for details Note To viewthe PDF Adobe Rea
212. nloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html 2 Papergeneratesexcessive paper dust Clean the paper dust removal brush Use a different brand of paper low dust SPECIAL NOTE Solution contribution by Chuck Tripp and Jim Behrends Production Print SSD Solution ID TAUS0657848EN Solution Usage 1 Description Overall background of image is evenly light gray Solution CAUSE Toner density is high SOLUTION Perform the following 1 Check the developing magnet angle and adjust it if necessary referencing the attached Bulletin Number 5405 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 Change dipswitch 23 2 and 23 3 from 0 to 1 This decreases toner density by 1 5 3 Output test pattern No 12 on A3 in duplex mode 25 to 30 sheets 4 If the problem persists change dipswitch 5 0 from 0 to 1 Note This decreases the toner density further However it also decreases the image density Do not perform this for end users who prefer darker images SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD and Jim Behrends Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 14 bizhub 600 Image too light dark uneven or wrong color Copyright 2009 Konica Minolta Business Solutions U S A Inc March
213. nolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701327EN Solution Usage Description When using book copy the image shifted 10mm toward the top of the page Solution CAUSE The main body firmwarerequires updating SOLUTION Update the main body firmware to phase 2 0 version 20 or above to prevent the image from being shifted when book copy is used Note The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701377EN Solution Usage Description Availability of fax only driver Solution Konica Minolta Business Solutions has released a fax only driver that supports thefollowing products 1 bizhub C450 C351 C250 C352 C300 2 bizhub 420 500 3 bizhub 600 750 Download the attached Fax_only_driver_v01020001_en_add zip and Release Notes Note To open the file s using WinZip WinZip must be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view Solution ID TAUS0701539EN Solution Usage Description Unable to print mixed originals from SwiftView application
214. ntribution by Don St Onge Workgroup SSD Solution ID TAUS0900267EN Solution Usage Description Why are hole punches on the copies skewed but the image is aligned properly on the page Solution Thehole punches oncopies maybe skewed but the image can be aligned properly on the page if there are punch scraps obstructing the paper path through the PK 505 Please remove the PK 505 and inspect the paper path for any obstruction Inspect the Area around the Paper Size Sensor PS305 p n 13NK 9611 carefully for the collection of punch scraps Solution ID TAUS0900577EN Solution Usage Description When trying to test PS19 the tray 4 paper feed sensor in Sensor Check of the service mode it does not change state even though the machine will feed paper correctly Solution Thecheck code forPS19 p n O8AA 8551 2 the tray 4 paper feed sensor is incorrectly labeled in the Field Service Manual The check for PS19 can be carried out using Code 20 Multi code 4in Sensor Check of the service mode SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 64 bizhub 600 Software Driver related Solution ID TAUS0658258EN Solution Usage 25 Description Intermittent No Reply from PING no printing and cannot browse requires reboot to recover Solution CAUSE A vulnerability was corrected in early firmware where excessive SMB traffic can causethe NICto drop off SOLUTIO
215. o eCopy key allows the scanner function to work as stated above but also provides the option of monitoring a hotfolder The send to eCopy does not allow both options to function TheTWAIN drivercan be used to either scan or Send to eCopy to monitor a folder Solution ID TAUS0657164EN Solution Usage 3 Description Time to acquire scan is excessive slow scanning The Connecting message lasts a long time Solution CAUSE Scanning may seem slow because the TWAIN driver is searching for all available machines to scan from on the network SOLUTION When the Select Devices dialog box is displayed select from registered devices and also select Use this device for future session option Please see attachment for procedure Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0657380EN Solution Usage 1 Description Top 3 inches of the scanned to E mails are cut off missing Solution CAUSE Possible corrupt or incorrect machine settings Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 115 bizhub 600 SOLUTION Reset the machine back to the FACTORY DEFAULTS setting by performing the following Press the Scan button Press the Utility Counter button Select 2 User Se
216. o upgrading the firmware if necessary set V 34 OFF when sending afax to the HP9120 Faxor Olivetti d Color MF260 1 Inserting the fax number directly on the fax display If sending a FAX inserting directly the fax number on the fax display set the V 34 protocol OFF by performing the following setting FAX Button amp gt Common Setting amp gt Line Setting amp gt V 34 OFF and then press the OK button twice 2 Storing the fax Number in the Address Book When adding a new contact to the Address Book via the Web Interface perform the following setting Enter the TCP IP address of the machine within the browser amp gt Scan amp gt Address Book amp gt New Redistration amp gt Abbr Dial amp gt Next amp gt Insert User Name and Destination amp gt Select V 34 OFF ON amp gt Apply If adding a new contact via product keyboard perform the following steps Utility Counter amp gt One Touch Registration amp gt FAX amp gt Address Book amp gt Address Dial amp gt New amp gt Insert User Name and FAX Number amp gft Line Setting amp gt Select V 34 OFF this button must be highlighted in blue amp gt click twice the OK button Performing the above mentioned setting when creating a new Contact causes the FK 502 to disable the V 34 protocol for this Contact only When sending a fax to another Contact without to having set V 34 OFF the machine again uses the V 34 protocol Note
217. oaded When utilizing the PostScript Visual driver version 2 0 28 the Adobe PostScript driver version 2 0 28 or the PCL driver version 2 0 0 the print controller can be used without restrictions IC 205 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the GDI driver version 1 00 or the PCL driver version 1 00 the print controller can be used with the following restrictions 1 Cancelled print jobs may stay in queue when using the GDI driver 2 The printer icon may disappear when cancelling a print job when using the GDI driver 3 Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver IC 302 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 1 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were that Owner Information functions were not available IC 401 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 applications loaded Testing has been performed with the PostScript driver version 1 0 The following restrictions 1 The mixed media function may not be used 2
218. obat readstep2 html A FOC Stapler Unit is available To obtain a free of charge Stapler Unit p n 15JKR70600FOC please follow the procedure below SSD REPLACEMENT PART S CLAIM ORDERING PROCEDURE U S market only Part s can be ordered via the online SSD Solutions RA Claim form which is accessible in MyKonicaMinolta com amp gt Service amp gt Warranty Repair amp amp Special Programs amp gt Warranty Services amp amp Technical FOC Programs amp gt SSD Technical FOC amp amp Special Programs amp gt SSD Solutions Claim Claim Type pull down selection amp gt SSD Solutions RA Claim form After selecting SSD Solutions Claim select the appropriate Solution ID from the SSD Solutions pop up box in the Product RA Claim Information at the bottom of the form The choice will then display a description of the associated FOC part that will be shipped Under this SSD program KMBS will ship all parts at no charge Upon receipt and verification of the online claim information KMBS Service Operations will process a Free of Charge parts order All parts will be shipped via UPS 2 day Air Service and an automated E mail will be sent to the submitting KMBS Customer confirming the shipment and the KMBS claim number parts order status and the UPS tracking number for the delivery Questions related to the FOC parts claims may be directed to KMBS Logistics Operations at 201 934 5339 IMPORTANT REMINDER The technician MUST include a SSD Prob
219. oduced acceptable output when receiving jobs from the AS 400 via the LinkCom III Both IPDS and SCS print jobs produced output that was correct and acceptable Trademark ownership information Solution ID TAUS0650868EN Solution Usage 1 Description Scan to E mails are sent as multiple files or multiple E mails Solution PROBABLE CAUSES 1 Binary division is set to a size that is small enough that all E mails are divided Disable binary division perform the following Press the UTILITY COUNTER button and then select Administrator setting on the LCD Enter the administrator password default is 12345678 Select network setting followed by E mail setting Select E mail TX SMTP and make the desired changes to Binary division Exit after making the changes aaoa ow 2 Max Mail Size is set to a size that is small enough that all E mails are divided Disable Max Mail Size perform the following Press the UTILITY COUNTER button and then select Administrator setting on the LCD Enter the administrator password default is 12345678 Select network setting followed by E mail setting Select E mail TX SMTP and make the desired changes to Max Mail Size Exit after making the changes aad ow 3 File Type is set to Single page Set the File Type setting to Multi page To change the File Type setting perform the following a Press the Scan button on the operation panel b Select Scan setting c Select
220. oice SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0801567EN Solution Usage Description Office Workgroup and Production Print Basic Functionality Chart Marketing Bulletin 08_GB_024 Solution Konica Minolta is pleased to announce a new sales tool called the Office Workgroup and Production Print Basic Functionality Chart see attachment This chart has been developed to give you a broad overview of the basic functionality on all current Office Workgroup MFPs and Production Print Systems This at a glance chart will be helpful to determine product families standard and optional features print and scan PPM speeds copy print controller local and network scanning destinations and lastly fax functionality Models associated with the chart are bizhub 160 161f 181 200 C203 250 C253 350 C353 C353P 360 421 C451 501 C550 600 C650 750 and bizhub PRO C5500 C6500 920 1050e This chart will be associated under Support Materials or individual product pages for each model listed on MyKonicaMinolta com Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0801607EN Solution Usage Description Macintosh OS 10 5 Installation Un Installation Guide Solution Macintosh OS 10 5 Installation Un Installation Guide for bizhub 600 750 IC 202 Pl
221. olution To adjust the Original paper size perform the following 1 Enter the Tech Rep Mode 2 Select ADF 3 Select Original Size Adj 4 Highlight 8 5x11 and place a 8 5x11 sheet of paper long edge in the ADF Press START OK will be displayed on the touchscreen Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 150 bizhub 600 5 Highlight 5 5x8 5 and place a 5 5x8 5 sheet of paper short edge in the ADF Press START OK will be displayed on the touchscreen 6 Press TEST COPY and check to see if all paper sizes are being recognized 7 Return to the main copy screen Solution ID TAUS0653923EN Solution Usage 0 Description Possibly SNMP Read Community Name Changed appears when adding a device A box to input the correct Read community name will appear Solution CAUSE This message may appear if IS Open API is set to RESTRICT in Admin Mode System Connection SOLUTION Set IS Open API Access setting to ALLOW The default port should be 50001 Solution ID TAUS0653982EN Solution Usage 0 Description Can mixed original mode be used with custom size originals Solution Mixed original mode can not be used with custom size originals Standard size originals must be used Note Please see the Users Guide page 7 32 for mixed original sizes that can be used Solution ID TAUS0654098EN Solution Usage 0 Description The bizhub serial number locations Solution The biz
222. olution ID TAUS0648911EN Solution Usage 4 Description How to change scan file name for Scan to Email FTP SMB from the operation panel Solution To change the scan file name for entries from Address Book perform the following procedure 1 Press Scan button 2 Press Address Book 3 Perform Detail Search or select programmed destination button Note The default scan settings are used then skip steps 4 and 5 Press Scan Setting to change scanner setting Press OK Press Mode Check button on the operation panel Press Email Setting in lower left hand corner Press Filename button Press Delete until all characters are removed from the default filename field 10 Enter new file name and press OK 11 Press Start to scan the document OONOAL Solution ID TAUS0648932EN Solution Usage 6 Description How to reflash the unit when a firmware update failure occurs CC109 Solution To recover the firmware flash perform the following 1 Power OFF the 600 2 Hold down the Utility key and power ON Release after 10 seconds 3 Press Trouble Reset 4 When OK displays press Stop 0 0 Stop 0 1 5 Perform normal ISW upgrade procedure Solution ID TAUS0649590EN Solution Usage 1 Description Network scanning function clarification IC 202 Controller for bizhub 750 600 Solution See Bulletin 05 GB 107 for details Note To view a PDF Adobe Reader must be installed Adobe Reader can be d
223. om products acrobat readstep2 html Trademark ownership information Solution ID TAUS0648506EN Solution Usage 1 Description How to permanently store PCL fonts and macros on the bizhub 600 print system Solution A download utility is available on the Konica Minolta FTP site URL ftp kbtdigital kx15 ftp konicabt com for this print system The utility can be run on Microsoft Windows 2000 Windows XP Windows 98 and Windows ME Once the resources have been downloaded they can be utilized from any operating system Note Please carefully read the documentation that accompanies the utility to become familiar with all of the limitations and requirements of the program Trademark ownership information Solution ID TAUS0648535EN Solution Usage 1 Description Is the HD503 required for scanning to a box Solution The HD503 is required for scan to box Solution ID TAUS0648568EN Solution Usage 3 Description The paper feed unit does not stand by itself When user loads paper in the tray the oscillating part of the feeding roller lies in the way and user lifts the part and let it stand up by itself Compared to other models the part is hard to stand by itself or falls down soon Solution CAUSE The plastic and copper bearings of the feed roller need to be swapped SOLUTION Swap the plastic and copper bearings of the feed roller to correct the self standing issue Notes 1 If this resolves the problem please inform Eng
224. on A Protection Fault is indicated when trying to configure the PostScript V version 3 1 0 0 print driver Solution CAUSE The Release Notes for the version 3 1 0 0 print driver are unclear The information informs the installer that they must remove the previous print driver via the Server properties of the Printer amp amp Faxes dialog however do not inform the installer to restart the workstation server after removing the driver Failure to restartthe computer may cause a Protection Fault to be displayed when attempting to configure the driver SOLUTION After removing the previous print driver under the Printer amp amp Faxes Dialog Server Properties Drivers tab theMFP mustbe restarted prior to installing the version 3 1 0 0 PostScript V print driver Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0801431EN Solution Usage Description When too many users simultaneously attempt to perform PageScope Box Operator functions while accessing the same MFP it is possible that the PageScope Box Operator PSBO application may lock up intermittently The PSBO application and or the MFP may need to be resta
225. on How to change priority from copy jobsto print jobsallowingprint jobs to beginsooner Solution To change printing priority from batch print to page print perform the following 1 Enter the Admin mode 2 Select System Settings 3 Select Output Settings 4 Select Print Fax Output Settings 5 Select Batch Print to Page Print Note Batch print is equivalent to copier priority page print is equivalent to printer priority Solution ID TAUS0701661EN Solution Usage 0 Description Operation panel locks up during scanning Solution CAUSE A known bug in early version firmware SOLUTION Flash the machine to the latest firmware version of 30 or higher Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701814EN Solution Usage 1 Description How to test the Exposure Lamp in the Machine Condition Check mode Solution When checking the Exposure Lamp operation in the Machine Condition Check mode 1 Enter Service Mode 2 Press State Confirmation 3 Enter Machine Condition Check 4 The ServiceManual shows Multicode 0 but it should read Code 0 Multicode 0 Display will show View Status Yes No Press Yes and Start the lamp should light Solution ID TAUS0701835EN Solution Usage 5 Description Job output will not occ
226. on 15_C4 available from the Konica Minolta FTP site URL ftp kbtdigital kx15 ftp konicabt com Note The self extracting file on line for this upgrade is labeled US exe After extracting this file please cut and paste the folder labeled BW75_65 from the US folder created during the extraction to the root of the USB flash drive Solution ID TAUS0652818EN Solution Usage 1 Description How to format the optional hard drive HD503 Solution To format the HD503 perform the following 1 Enter the Tech Rep mode 2 Press State Confirmation 3 Press Memory HDD Adjustment 4 Press HDD Format and use the below table to determine what type of format to perform Format Type ALL will format all partitions 1 will format printer functions Font Spool area 2 will format Box function partitions System User Box 5 After making a selection Press YES 6 Power the unit OFF ON when completed Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 108 bizhub 600 Solution ID TAUS0652892EN Solution Usage Description Is PC Faxing available Solution Currently only the PCL driver version 1 54 supports PC faxing Trademark ownership information Solution ID TAUS0652955EN Solution Usage Description How to create a user box from the machine touchscreen Solution To create a user box from the machine touchscreen perform the following 1 Press the Utility Counter key Touch 1 One Touch Registra
227. on Usage Description DF604 extraneous light causing erratic reading of the original size Solution CAUSE Modification required SOLUTION Install plastic filters p n 13QAK0040 over the sensors in the document feeder SPECIAL NOTE Solution contribution by Ron Reed ESS SSD Solution ID TAUS0700988EN Solution Usage Description C 3901 C3901 at power up Solution PROBABLE CAUSES 1 Loose connectors on the PRCB IMCB and System CB Reseat all connectors on the PRCB IMCB and the System CB Note C 3901 represents a fuser abnormality code which will also trip softswitch 3 1 In this case the softswitch was not being tripped thus the fuser code was erroneous and caused by a faulty connection 2 The thermostat next to the Upper fusing roller has failed Replace the thermostat p n SP 0021 and be sure to use adjusting jigs PART NUMBER ITEM 57AE JGO1 0 THERMOSTAT PS JIG UPPER 57AA JGO1 0 THERMOSTAT PS JIG UPPER Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 90 bizhub 600 Warm up wrong display incorrect operation lock up 57AA JG02 0 TEMPERATURE PS JIG UPPER 57AA JG03 0 TEMPERATURE PS JIG LOWER SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD and Don St Onge Workgroup SSD Solution ID TAUS0703158EN Solution Usage Description After installing firmware version 30 CT the status of the MFP on the Device List using HP Web JetAdmin is incorrect Solut
228. on panel at power up Solution CAUSE The code on CF card in the System CB and or the CF card in the Image CB is corrupt SOLUTION Download the base code for BOTH CF cards and install The latest version firmware and system software are available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Instead of deleting the files from the CF cards cut and paste them to temporary folder and then install the new code This process seems to be more stable than just deleting the files Once the files are placed on the CF cards delete the old files Solution ID TAUS0650866EN Solution Usage 3 Description FS 504 J72 17 J72 20 and J72 21 jam codes Solution CAUSE Bad connection to PS6 the main tray exit sensor on FS 504 SOLUTION Locate and repair loose wires on CN125 If necessary replace the wiringharness p n 15JK 9001 1 that connects to PS6 SPECIAL NOTE Solution provided by Matt Nader Albin Business Centers Solution ID TAUS0652012EN Solution Usage 2 Description The MFP display isblankor an hourglass icon is indicated Solution CAUSE The System Control CF card was not installed on the new System CB SOLUTION Remove the System Control CF card from the back of the old board and install it on the new board System Control Board CF Assembly p n 57AE 952 0 System Control Board for a bizhub 750 p n 57AA 906 1
229. ooting purposes 7145 7222 7228 7235 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 122 bizhub 600 bizhub 200 250 350 bizhub 360 420 500 bizhub 600 750 7155 7165 7085 7210 7255 7272 bizhub PRO 920 bizhub PRO 1050 250 252 C300 C351 C352 C450 C451 C550 C650 IMPORTANT A new NVRAM should be obtained as soon as possible for the machine requiring one Notes 1 The bizhub C350 NVRAM may only be used between other bizhub C350s 2 CAUTION The bizhub PRO C500 8050 NVRAMs may not be exchanged between units due to the serialization of the NVRAM SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0702728EN Solution Usage 3 Description How to enable the jam codes Solution To enable the jam codes 1 Enter Tech Rep Mode 2 Select System 2 3 Touch DIPSW Setting enter DIPSW 11 bit 7 and press 1 for ON Solution ID TAUS0702771EN Solution Usage 3 Description Howto Copy Biometric User Authentication Settings ornon Biometric Authentication settingsfrom one MFP to one or multiple similar MFPs Solution This procedure can be used to Copy Biometric User Authentication data from one C451 C550 C650 MFP to one or multiple similar devices This procedure could also befollowed to Copy non Biometric Authentication information from one MFP to one or multiple similar devices Please see attached document for detailed instructions with screenshots
230. or Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0650874EN Solution Usage Description Unable to print from Adobe PageMaker 7 on Macintosh OS 9 Solution CAUSE An abnormality with the how the IC202 is interpreting PostScript data from Adobe PageMaker 7 on Macintosh OS 9 SOLUTION This issue has been corrected starting with Phase 2 0 firmware Version 20 for the bizhub 600 750 Please upgrade firmware to a minimum Phase 2 0 firmware Version 20 The latest bizhub 600 750 firmwareisavailable for download from the SSD support home page 1 Login in via www mykonicaminolta com 2 Select the Service link located on the top of the page 3 Select the SSD link located on the left 4 Select the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located on the left Trademark ownership information Solution ID TAUS0652901EN Solution Usage Description How to copy Authentication data and Address Book data from one supported model to another or to multiple engines Solution To copy Authentication data and Address Book data from one supported model to another or to multiple engines perform the following 1 Detect the engine s 2 From the Device List select from the top menu Processing amp gt Copy The Copy Collectively Box will come up 3 Select the device
231. or copy and print 1 Press utility Admin setting System settings Output settings Output tray Copy tray 2 Print tray 1 OK 9 Exit SPECIAL NOTE Solution contribution by Raymond Downs Production Customer Support SSD ONDIN Solution ID TAUS0801951EN Solution Usage Description Why will the Start Key not turn green when trying to run the Non Image Area Erase Check Solution The Start Key will not turn green when trying to run the Non Image Area Erase Check if PS 311 p n O8AA 8551 2 of the DF 604 is not functioning Confirm the operation of PS 311 in the Service Mode of the machine by choosing State Confirmation and then Sensor Check Enter 60 for the Check Code and 10 for the Multi Code An H will be displayed when the DF 604 is open and an L when it is closed SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0802082EN Solution Usage Description How to store the job settings Solution To store the job settings 1 Setup the copy job as required 30 jobs maximum 2 Press the Mode Memory key 3 Touch Program Registration and enter the name up to 16 characters and press OK Note To change settings make the changes and save the new program key as old name or add a number to distinguish the settings SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0802119EN Solution Usage Description NTLM Security settings So
232. ore detail d To view the document s Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8fdf e To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html NOOBRWNDN Solution ID TAUS0656061EN Solution Usage 0 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 bizhub 600 Controller no or slow print scan failure garbled data lockup Scan to E mail times out if more than 1 or 2 pages are scanned Solution CAUSE The NIC speed and duplex settings are incorrect SOLUTION Set the NIC speed and duplex option to match the Network Switch settings of the environment Note If this does not work please set the NIC to 100MBps Half Duplex Leaving the NIC to AUTO Sensing may be problematic Solution ID TAUS0658136EN Solution Usage Description FK 502 when sending a fax selecting the Off Hook key will allow a fax to be sent yet when Off Hook is not selected the fax is not sent Solution CAUSE Incorrect settings SOLUTION To correct 1 Enter the Service mode 2 Select Fax 3 Select Network 4 Select Network 2 5 Set Dial Tone Detection to Off SPEC
233. original at the left side of the platen glass with the left edge of the original aligned with the 5 5 inch mark b Close the ADF and make a copy It will be printed on 8 5x11 paper Solution ID TAUS0651413EN Solution Usage 1 Description Item number for the IC202 Solution The IC202 and in mounted on the System CB Item 15NB 9010 Solution ID TAUS0651557EN Solution Usage 0 Description NO MATCHING PAPER SIZE message when copying small size originals off the platen glass and the paper tray must be manually selected Solution CAUSE ATS and no matching paper size settings are disabled SOLUTION Perform the following procedure to resolve the no matching paper display message when copying small odd size oringinals off the platen glass 1 Press the Utility key Press the User Settings Press 1 System Settings Press 3 Paper Tray Settings Press 3 ATS Switching ON OFF and set to ALLOW Press OK Press 4 No Matching Paper in Tray Setting and select Switch Trays Press OK Press close 4 times to return to the default LCD screen NOaARWh Solution ID TAUS0651681EN Solution Usage 2 Description Memory specifications bizhub 600 Solution The bizhub 600 come standard with 512 MB of memory and there is no optional memory for this unit The 512 MB memory is shared between the main body and the IC202 Solution ID TAUS0651709EN Solution Usage 4 Description Unable to PING the NIC or access the NIC web page Solution
234. orona unit Solution CAUSE The toner control sensor board has failed This causes the toner to be unregulated and spill into the machine SOLUTION Replace the toner control sensor board p n 56AA 910 2E as well as the developer to correct the problem SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0808288EN Solution Usage 1 Description Problem The machine will indicate Please Wait Scanning Originals then it will indicate stopping and just hang there The machine will have to be power cycled from the main power switch to recover Solution Cause Corrupt system files on the CF cards on the ICB and SCB Solution Please reload the system and Image CF cards with the BASE firmware Make sure you mark the CF cards because they are different sizes Do not format the cards just delete the files contained on the cards and copy the downloaded files from the base firmware back onto the cards This will put the machine to level 10 firmware and the HDD and Fax kit may not work soleave them disconnected Please flash the machine to version 20 before re connecting the HDD and fax kit SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 85 bizhub 600 Warm up wrong display incorrect operation lock up Solution ID TAUS0700740EN Solution Usage 5 Description An hourglass is displayed on the operati
235. ort CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0800306EN Solution Usage 1 Description J3209 code Solution CAUSE The exit sensor will not change state in the IO mode and the fuser exit sensor has been replaced Failed ADUDB SOLUTION Replace the ADUDB p n 57AA 904 1E Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 79 bizhub 600 Warm up wrong display incorrect operation lock up SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0800341EN Solution Usage 1 Description When attempting to connect to the Equitrac Key Counter all customer one touches are lost Solution CAUSE Wrong counter option is being selected machine management section SOLUTION Select Key Counter Only SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0800424EN Solution Usage 1 Description Constant Konica Minolta logo on start up Solution CAUSE Corrupt code on CF card in the System CB and or the CF card in the Image CB is corrupt the MFP HDD or the NVRAM has failed SOLUTION Disconnect the HDD from the MFP Download the base code for both CF cards and install Instead of deleting the files from the CF cards cut and paste them to a temporary folder and then install the new code This process seems to be more sta
236. ort to 50001 and Authentication is set to OFF Solution ID TAUS0652754EN Solution Usage 0 Description How to print legal booklet using the Visual PostScript driver from Microsoft Word Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 145 bizhub 600 The IC202_legal_booklet_Word pdf provides information for print legal size booklet using 7x8 5 originals Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0652765EN Solution Usage 0 Description How to export authentication settings from a previous version of PageScope Data Administrator 1 5 and then import them into Data Administrator 2 0 Solution To export authentication settings from a previous version of Data Administrator 1 5 and then import them into Data Administrator 2 0 perform the following 1 At the initial screen select the Configure Authentication data button 2 Select from the top File Backup or select the Backup icon 3 Specify the file location and then Save Do not set a password for the file if prompted Note As an alternative select from File Save TabText file and select either Account or User depending on what type of authentication is set Specify the file name then Save If the
237. ote The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUSO701142EN Solution Usage 4 Description ERROR HAS OCCURED DURING SCANNING message when trying to upgrade the PRCB firmware Solution CAUSE The Printer Control Board has failed SOLUTION Replace the failed PRCB p n 57AA 9020 Solution ID TAUS0701304EN Solution Usage 1 Description Does the bizhub 600 750 support SMB signature function when SMB scanning to a Microsoft Windows 2003 server Solution The SMB signature function used when SMB scanning to a Microsoft Windows 2003 server is supported on the bizhub 600 750 with phase 2 0 version 20 firmware Please update the main body firmware to phase 2 0 version 20 or above Note The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 118 bizhub 600 Solution ID TAUS0701323EN Solution Usage 5 Description C 3503 at power up and intermittently the machine will not get past the Konica Minolta screen Solution CAUSE Corrupt code on the CF cards SOLUTION Download the base CF card firmwa
238. ou just highlight the Authentication settings icon then select File Import the only choice is to import from a MFP backup file bin However if the Authentication Mode icon is expanded there should be a Account Track icon User Auth Setting icon or both icons underneath If one of these icons is highlighted and you select File Import then Import Each Data from a File from the top menu a dialog box will open This dialog box will allow you to browse to the file and then select from the drop down box csv or txt file in order to Import Once the file has been selected the Import File Wizard will appear You will then be required to select a delimeter and map the fileds of the file to Auth settings It is necessary to hit the Select button when making selections After the data has been imported Select the Account Auth data you want to upload to the device and then select the Write button Solution ID TAUS0653328EN Solution Usage 0 Description In PageScope Data Administrator 1 5 is it possible to Write to Multiple Devices Solution Writing to Multiple Devices is supported Start Data Admin 1 5 Select Settings for multiple devices Select New Device Settings Select Copy the existing settings from Configured MFP Also select the Confirm and edit the data through the wizard check box Click Next Select a device from the list This will be the Source device Select Import Once the Device is connected to the Device name such
239. ouch Exit on the touchscreen Solution ID TAUS0648971EN Solution Usage 2 Description How to change the default settings for the Copy Mode such as the number of copies to be made Solution To specify the default settings of the Copy Mode perform the following 1 Press the Copy key on the copier operation panel to enter the Copy Mode Select the setting to make the default value in the Copy Mode Press the Utility Counter key Touch the User Setting key Touch the Initial Setting key Touch Current Setting followed by OK Touch Close twice to exit lote The default settings of the Copy Mode can be set to factory default by touching Factory Default ZNOARWN Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 126 bizhub 600 Solution ID TAUS0649002EN Solution Usage Description Weekly Timer settings do not stay resident after powering the copier OFF ON Solution CAUSE The Initial setting is set to factory settings SOLUTION Access User Settings enter Initial settings change the settings to Current Settings Solution ID TAUS0649635EN Solution Usage Description How to set the count method for 11x17 paper Solution To set the count method for11x17 perform the following 1 Enter the Service Mode Utility Details Stop 0 0 Stop 0 1 2 Select System2 3 Select DipSW Setting 4 Set SW 8 bit 6 to ON 2 counts OFF 1 count Press Set 5 Press OK
240. ould be created in the printer page types section Perform the following 1 Launch WordPerfect Go to the File Menu and select Page Setup Click on the Page Setup tab In the Page Definition section choose Printer Page Types Click on the Add button In the Name section give this definition a name Corel recommends identifying the tray from which to print i e Tray 1 In the Type section select the stationery tray from which to print For example select the letterhead type when printing on letterhead stationery otherwise select standard paper size when there is no option 8 In the Size section select the appropriate stationery size When selecting paper that is not the standard size select User Defined Size and enter the Height and Width below 9 In the Source section select the tray where the stationery is located 10 On the right hand side of the screen in the Show Page Size for section make sure that only the current printer is selected Click OK Note Follow the steps outlined above for each tray 11 To print a document from a specific tray go to the beginning of the document and go into page setup to select the page definition then print The document will now print from the appropriate tray NOJAAN Solution ID TAUS0648409EN Solution Usage 3 Description Failed to Get the Information message when using SMB scan and attempting to browse the network for shared folders Solution
241. ow to load 32 bit XP drivers on a Windows 2003 64 bit server for driver migration to the 32 bit clients Solution 32 bit driver files are not recognized when attempting to load on a 64 bit system therefore the files must be pulled from a 32 bit system in order to add additional driver support on a 64 bit server 1 After installing the PCL PS Visual PS Plug in or PS Adobe driver on the server install the same type driver 32 bit version on one of the clients 2 The driver files will be placed in C WINDOWS inf folder on the client 3 Share this folder on the network so that the 64 bit server has access 4 From the server when adding additional drivers browse to the shared folder on the workstation 5 Select the appropriate inf file from the shared folder on the client the driver files will then be pulled over to the server to support other 32 bit clients when migrating the driver files Note It is important to install the same type of driver on the client to match the driver installed on the server Trademark ownership information Solution ID TAUS0648085EN Solution Usage Description How to change the default settings for the Copy or Scan mode Solution To specify the default settings of the Copy Mode or Scan Mode perform the following Press the Copy or Scan key on the copier operation panel to enter the Copy Mode or Scan Mode Select the setting to make the default value in the Copy Mode or Scan Mode
242. ownloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0650237EN Solution Usage 4 Description How to recover the user Administrator Password if changed or lost Solution To recover change the Administrator password perform the following 1 Enter the Service mode 2 Press STOP 0 CLEAR to enter the Enhanced security mode 3 Enter Administrator Password setting and enter new Password Solution ID TAUS0650258EN Solution Usage 2 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 103 bizhub 600 Description Supplemental information about dipswitch No 5 1 5 0 Lowering amount for the toner control patch bias Solution See Bulletin Number 5246 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0650707EN Solution Usage 2 Description Cannot print to the copier printer or PING it from a workstation or laptop using a crossover cable Solution CAUSE Failed System Control Board SOLUTION Replace the System CB p n 57BA 9061 Solution ID TAUS0650810EN Solution Usage 2 Description Can the AS 400 print to the bizhub 600 via LinkCom III Solution The bizhub 600 IC202 pr
243. ppear again For further details refer to the attached file Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUSO0808596EN Solution Usage Description How to check HDD capacity Solution To check HDD capacity perform the following 1 Utility 2 Adminstrator settings 3 Security settings 4 HDD settings 5 Check HDD capacity SPECIAL NOTE Solution contribution by Raymond Downs Production Customer Support SSD Solution ID TAUS0900083EN Solution Usage Description How to default the opening scan size of a scanned document from Adobe Acrobat 9 Solution To default the opening scan size of a scanned document via Adobe Acrobat 9 perform the following 1 Open a PDF 2 Select Edit and then Preferences 3 Click on Zoom to scroll and select the desired opening size SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900218EN Solution Usage Description Part number for the DF 604 control board if failed it may generate a J 6203 jam Solution The DF 604 control board is actually listed as the Scanner drive board assembly p n 57AA 9090 This board is listed in the engine optics Parts Manual SPECIAL NOTE Solution contribution by Mike McCar
244. ption The operation panel LCD is locked up Solution CAUSE Faulty connection of the CF card in the Image CB or the System CB SOLUTION Remove the Image CB and the System CB Reseat the CF cards in BOTH boards Reinstall the Image and System boards Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 109 bizhub 600 Solution ID TAUSO0653690EN Solution Usage 8 Description The operation panel does not come up to ready and only an hourglass is displayed Solution CAUSE The files on the Systemor the ImageCF cardare corrupt SOLUTION Reinitialize the code on both CF cards The Image CF card is accessible through the right side of the machne between the two serial connectors there may be a cover over it The System CF card is located on the back of the System Board 1 Delete the files on the CF cards DO NOT FORMAT THE CARDS 2 Obtain the Image Base and system Base files from theDownload Selector 3 Expand the base files and copy them onto the corresponding CF cards 4 Flash the firmware to the current level Note Both cards must be reinitialized at the same time Doing only one card will not correct the problem Solution ID TAUS0653717EN Solution Usage 2 Description ZU602 a 7315 code at power up or when duplexing Solution CAUSE The Paper Edge Sensor Board sensors are dirty SOLUTION Clean the PESB board sensors on the ZU602 Solution ID TAUS0653765EN Solution Usage 1 Descriptio
245. puter which has the FTP Server Utility installed Subfolder represents the name of the subfolder created directly beneath the FTP root folder Solution ID TAUS0652195EN Solution Usage 1 Description Close Section Properly message for the EDH even though the cover switch is actuated properly Solution CAUSE The wire harness attached to MS301 Cover Open Close Micro Switch is pinched or overly compressed by the wire ties securing it to the EDH frame SOLUTON Remove the wire tires and check the EDH cover to see if the problem is resolved Replace the removed ties with new ones p n 00Z922410 ensuring that they are not excessively tight to prevent the problem from recurring If the problem persists replace the MS301 microswitch p n 12QR86010 Solution ID TAUS0652298EN Solution Usage 1 Description C D020 code Solution CAUSE The HD503 verification could not be completed SOUTION Re seat the connections on the HD503 and the System Control Board Solution ID TAUS0652308EN Solution Usage 1 Description Can copy jobs be deleted from the web interface utility Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 133 bizhub 600 Solution Copy jobs can only be deleted from the main body touchscreen Solution ID TAUS0652350EN Solution Usage Description How to program the copy auto reset timer Solution To program the copy auto reset timer perform the following 1 Press the Utility Count
246. py of the page closest to scale plate Solution To make copy of 11x17 size booklet and page closest to the scale plate 1 Press Utility 2 Select 3 Admin Settings enter password 3 Select 1 System Setting 4 Touch Expert Adj 5 Select 2 Erase Adj then touch Non Image Area Erase select Do Not Erase When X1 0 Note When placing a 11x17 booklet on the platen the RADF is not being used so Non Image Erase feature is not being used SOLUTION PROVIDE BY Doug Bivens Quality Business Systems Solution ID TAUS0649422EN Solution Usage 0 Description N 72 displayed following attempt to perform LDAP search from the machine Solution CAUSE The LDAP search root is described incorrectly SOLUTION The search root should be described based on the domain name of the server Example nssg konicabt com would be descibed as dc nssg dc konicabt dc com or dc nssg dc konicabt dc local if the domain is also described as a local domain Solution ID TAUS0650055EN Solution Usage 0 Description Specification Clarification Published Paper Weight for bizhub 600 Solution See Bulletin 05 GB 110 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0650464EN Solution Usage 0 Descript
247. r Access the Selector from the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0900570EN Solution Usage Description How to open the Select Devices window when scanning with theTWAIN BW driver Solution The Select Devices window is accessed by performing the below steps when using the Konica Minolta version 2 1 0 0 BW TWAIN driver Select the Microsoft Windows Start button Select All Programs Select Konica Minolta Select TWAIN BW Driver Select Select Devices When the Select Devices window opens select the desired device Select OK SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD NOOBRWDN Solution ID TAUSO0900736EN Solution Usage Description How to load a 32 bit driver on a 64 bit operating system Solution Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the server and share it out 2 Load a 32 bit driver on a workstation locally 3 From the workstation perform the Run command to connect to the server example 11 11 5 33 and press enter This should bring up the server 4 Navigate to the previously shared out printer on the server 5 Right click on the shared out printer and select properties 6 Select the sharing tab and then cl
248. r and vary the device off 2 Select the option that will allow you to Change Device Desc 3 On the first screen look for the Printer error message parameter and change it to INFO 4 Page down twice and look for the User defined options parameter it should read IBMSHRCNN under thisadd ERRMSGINFO 5 Start the writer and vary the device on and test These changes must be done for the other device on the AS 400 SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800400EN Solution Usage 0 Description Preventing the write from crashing on the AS 400 Solution In order to prevent the write from crashing on the AS 400 read the following IBM bulletin Timeout Settings in the Operating System Printer Device Description Settings in the printer device configuration in operating system that can cause writers to end are the Inactivity timer and Activation timer The recommended setting for Inactivity timer should be set at some value other than NOMAX so that the connection will be closed during periods of no Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 32 bizhub 600 Miscellaneous activity Even if not sharing on the network NOMAX can cause problems with the writer connection The Activation timer should be set to a value large enough to prevent posting of intervention errors due to TCP IP transmission delays and printer processing delays The default setting of 170 se
249. r installed even when Legal or 11x17 is loaded If Tray 4 wereswitchedwithTray 3 the issue remainsat the inserted tray location does not follow the paper tray Solution CAUSE Incorrect settings SOLUTION Press the Utility Counter Key amp gt then the User Setting Key amp gt press the System Setting key amp gt then the Paper Tray Setting Key amp gtselect the Paper Type Key amp gt then the Special Size Setting Make sure the Special Size Setting is set to Standard Size 1 If set to Standard Size 2 the default and only size for the tray is 8 5x11 Landscape SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0801065EN Solution Usage 1 Description When a copy job is selected with duplex three hole punch staple and Page Number J3201 can occur Two sets of the document may complete but the third set will exit as an incomplete stapled set with pages remaining in the finisher Solution CAUSE Firmware bug SOLUTION Install FS 504 FS 602 firmware version 20 CK to resolve this issue This firmware is available via the Konica Minolta Download Selector Access the Selector from SSDWeb Support CS Expert Support by clicking Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Ron Reed ESS SSD Solution ID TAUS0801066EN Solution Usage 2 Description Insert plug in key counter message after key counter is installed and enabled in billing management Solution CAUSE T
250. re for the Image CF card andthe System CF card and re install the firmware on BOTH CF cards Note The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701471EN Solution Usage 2 Description Who to contact for parts and technical supportconcerning Jamex products Solution Support is provided by Jamex by calling 800 289 6550 Refer to attached Marketing Bulletin 04 GB 016 for more detail Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0701475EN Solution Usage 0 Description When upgrading from machine firmware version 25 to version 30 MFP the FS 504 finisher firmware does not change from version 17 to version 20 as it should Solution CAUSE Z fold unit is preventing the finisher from accepting the firmware SOLUTION Disconnect the ZU 602 complete the firmware upgrade then re connect the z fold unit Solution ID TAUS0701515EN Solution Usage 10 Description C 0201 C 0203 C 0206 and C 0207 only when there is less than 300 sheets in the tray Solution CAUSE The Paper Feed Rocking Plate that holds the feed tires is bent upwards in the center of the plate SOLUTION Replace the Paper
251. re is an option for save to a CSV file that can be used as well do not use PSDA file if the file will later be imported in Data Administrator 2 0 4 In Data Administrator 2 0 once the device is selected in the Device Info dialog box expand the items on the left 5 Select Account Track Settings 6 From the top menu select File Import each data from the device 7 Use the drop down box to select either CSV TXT tab delimit depending on the type of file that was originally saved The Import Wizard will start specify the delimiter and parameters for the imported file Solution ID TAUS0652771EN Solution Usage 0 Description How to import Account Track data stored in a CSV or TXT tab delimited file into PageScope Data Administrator 2 0 Solution To import Account Track data stored in a CSV or TXT tab delimited file into PageScope Data Administrator 2 0 perform the following 1 In Data Administrator 2 0 once the device has been accessed in the Device Info dialog box expand the items on the left 2 Select Account Track Settings 3 From the top menu select File Import each data from the device Use the drop down box to select either CSV or TXT tab delimited depending on the type of file that was originally saved 4 The Import Wizard will then appear Specify the delimiter and parameters for the imported file Solution ID TAUS0652813EN Solution Usage 0 Description How to program a default paper tray for the banner pag
252. reen select the Application Select Image Adjustment 2 3 Select No Rotation 4 Press OK Solution ID TAUS0652466EN Description What is required for password printing Solution In order to password print the optional hard drive HD503 p n 15NL is required Solution ID TAUS0652488EN Description When using Non Image Area Erase black is reproduced on the copy of the non image area Solution CAUSE Non Image Area Erase is set to SPECIFY SOLUTION To change the Non Image Area Erase Setting perform the following 1 Press the Utility Key and then enter the ADMINSTRATOR mode Press System Setting Press Expert Adjustment Press Erase Adjustment Press Non Image Area Erase Setting Select AUTO instead of SPECIFY Press Close 5 times to exit the adjustment menu MOD O EON Solution ID TAUS0652513EN Description How to install a print driver on a Microsoft Windows 98 system Solution To install a printer on a Windows 98 system perform the following Browse to the printer and log in to ADMIN mode Click on the Network tab Click on SMB and select Enable Click on SMB Print and select Enable IAN SMB By default the NetBIOS name is automatically entered 6 Enter a printer name in the Print Service Name can be anything 7 Enter the name of the Workgroup of the PC 8 Click APPLY and then restart the machine with the main power switch 9 Install the print driver to LPT1 10
253. ress of the NIC Solution To display the NIC MAC address do the following 1 Select Utility Touch Detail Touch Administrator Setting Key in 1 2 3 4 5 6 7 8 for password and select NetWork Setting Select Details setting and then Device Settings The MAC address should be on the left side of the LCD AARON Solution ID TAUS0653974EN Solution Usage 1 Description How do you turn off on auto zoom Solution To turn on off the auto zoom perform the following 1 Press the utility button 2 Select Admin Settings 3 Enter passcode 12345678 4 Select Copier Setting 5 Select on off for Auto Zoom ADF and platen Solution ID TAUS0654520EN Solution Usage 1 Description How to print out Account Track counter list Solution To print the Account Track counter list perform the following 1 Press Utility 2 Select Administration Setting 3 Select User Authentication Account Track 4 Select Counter List Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 136 bizhub 600 Solution ID TAUS0654606EN Solution Usage Description When stapling sets of documents via the print driver the sets come out all stapled together not separate Solution CAUSE The collate check box in both the application print window and the printer properties is checked SOLUTION Uncheck both the collate check boxes in the printer properties and the application print window Solution ID TAUS0701179EN So
254. rform the following Press the Copy key on the copier operation panel Press the Utility Counter key Touch User Setting Touch System Setting Touch Reset Setting Touch System Auto Reset Touch Scan Touch OK Touch Close twice to Exit OONDAARWNS Solution ID TAUS0649936EN Solution Usage Description The following issues occur when an external key counter is connected Mixed original and Z folded original keys are not displayed on Original setting screen The modes cannot be selected When key counter is pulled out the previous job setting is not reset When the platen cover is open it is not possible to make copies with APS Rotation sort cannot be selected If key counter is pulled out during a copy job the job does not restart after it is reconnected AUN Solution CAUSE Outdated firmware SOLUTION Please upgrade to version 12 U2 firmware for use on machines with key counters installed Solution ID TAUS0650755EN Solution Usage Description Controller initialization error after upgrading to version 14 firmware Solution CAUSE Incorrect procedure SOLUTION Before upgrading the firmware make sure to write down all the network setting data such as TCP IP address Gateway subnet mask etc Correct to the network with the following procedure Enter the Administrator Setting after pressing Utility Counter Select the Network Setting key Select the OFF key and pre
255. right 2009 Konica Minolta Business Solutions U S A Inc March 2009 61 bizhub 600 Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0800172EN Solution Usage 4 Description FS 504 FS 509 FS 604 error codes C1137 C 1137 J72 16 or J72 18 when stapling Additionally SC77 81 may be indicated Solution CAUSE Damaged paper guide s small nick s from paper entering the conveyance guide plate SOLUTION Look at the clear guide FN5 1 Loosen the two rail screwsallowing the finisher to be pulled outan extra three inches 2 Lower FN5 and feel the plastic ribs on the rear of the guide 3 The lastrib on the guide see attachment for a visual haspaper cutsor burrs on it causing the paper to drag and jam whenstapling Use a piece of very fine sandpaper or Scotchbrite to smooth nick s Replace the conveyance guide plate p n 15JK45081 and or p n15JK45190 if necessary SPECIAL NOTE Solution contribution by Greg Lantowski and Mike McCarthy Production Print SSD as well as Rod Willoughby Perry Corporation Solution ID TAUS0801765EN Solution Usage 8 Description FS xxx first page not aligned properly not stapled in stapled sets Solution CAUSE Static build up onalignment plate which causes the first page to stick SOLUTION Wipe affected are with anti static compound Brillianize Pledge dryer sheet etc SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution
256. right 2009 Konica Minolta Business Solutions U S A Inc March 2009 33 bizhub 600 Miscellaneous FS 504 FS 602 FS 604 Paper Exit Sensor wiring breaks Solution CAUSE FNS WIRING 1 CN125 in the paper exit sensor section breakage due to excessive length SOLUTION The length of FNS WIRING 1 has been shortenedfrom 85mm to 20mm and is usedin conjunction with the CN125 WIRING extension Wheninstalling themodified WIRING 1 harness p n 15JK90011E theCN125 WIRING extension p n 15JKN12500 must be installed at the same time See attached Parts Modification document for details To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0800941EN Solution Usage 1 Description T82 R76 and ROO using the FK 502 Solution CAUSE ECM isenabled orthe customeris using a DSL line and thereare no filters attached to the MFP SOLUTION To correct 1 Go into Service Mode Fax Settings and Communications toturn off ECM 2 Verify if the customer is using DSL 3 DSL filters need to be installed SPECIAL NOTE Solution contribution by Cesar Jimenez and Mark D Attilio Production Print SSD Solution ID TAUS0800962EN Solution Usage 6 Description SERVER CONNECT ERROR message and unable to scan to E mail viaMicrosoft Exchange Server
257. rint SSD ANODOBRWN Solution ID TAUS0653988EN Solution Usage 1 Description Warm up sequence is stuck at the Konica Minolta logo screen Solution CAUSE Failed Scanner Driver Board SOLUTION Replace the Scanner Driver Board p n 57AA 9090 If the problem persists replace System Control Board CF Assembly p n57AE 952 0 and System Control Board p n 57BA 906 1 for a bizhub 600 and p n 57AA 906 1 fora bizhub 750 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 75 bizhub 600 Warm up wrong display incorrect operation lock up Solution ID TAUS0657135EN Solution Usage 9 Description TWAIN driver does not connect to the MFP Solution CAUSE Improper Network Function setting SOLUTION To set the Network Function setting to Allow perform the following 1 Press the Utility button 2 Select Administrator mode Security button Management Function Setting and Network Function Setting 3 Set to Allow 4 Select Exit Solution ID TAUS0657669EN Solution Usage 10 Description C E002 CE002 errorcode after upgrading to version 20 firmware Phase 2 and unable to enter the Service mode directly or via Trouble Reset under normal operation Solution PROBABLE CAUSES 1 Upgrading of firmware The optional hard drive has not been set for the new version If the optional HDD is installed please update the program
258. ription C 2401 at power up C2803 C 2803 may also be indicated Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 87 bizhub 600 Warm up wrong display incorrect operation lock up Solution PROBABLE CAUSES 1 C 2401 normally indicates a failed erase lamp although it is caused in this case by a bind in the drum carriage Remove and inspect the drum carriage assembly Run the Toner Cartridge Set mode as well asthe Developing unit Drum 2 Open ICP6 on the PRCB Check for broken or shorted wires in Tray 3 areaand repair as necessary Replace the PRCB p n 57AA 9020 After replacing the PRCB go to the Service Mode and set softswitch 32 bit 1 to 0 OFF Then re flash the firmware and after restarting the machine set softswitch 32 bit 1 to 1 ON SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0701386EN Solution Usage 1 Description There is no duplexing selection available on the operation panel for 1 2 or 2 2 Solution CAUSE Machine settings are corrupt MFP failed to reset to default settings SOLUTION To correct 1 Access Tech Rep mode go to State Confirm and Load check 2 Run code 93 0 Press Start This stores the NVRAM settings that should contain the defaults Go back to System 2 Dipswitch settings and set DIPSW31 0 to OFF unlocking advanced output settings Go back to State Confirm Load check and
259. ription PK505 is not recognized Solution CAUSE One of the wires on the connectors that plug into the PK505 board is loose or has backed out SOLUTION Inspect each connector until the suspect wire is found Repair wiring and then check the isolation softswitch 19 5 and ensure it is set to OFF Solution ID TAUS0650883EN Solution Usage 0 Description J73 15 Solution CAUSE Mylar not attached correctly causing a false reading Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 139 bizhub 600 SOLUTION Remove the sensor reflector and check that the mylars are properly attached to the plate SPECIAL NOTE Solution provided by Luis Alvarez KMBS San Diego Solution ID TAUS0650916EN Solution Usage 0 Description Can not print to the copier printer or PING it from workstation or laptop using a crossover cable Solution CAUSE Failed System CB SOLUTION Replace the System Control Board p n 57BA 9061 Solution ID TAUS0650917EN Solution Usage 0 Description Reasons why the NIC might not connect to a Novell NDS server when attempting to configure using queue based printing IPX SPX Solution 1 The SET reply to request for nearest server setting is not enabled 2 Not enough licenses 3 Signature level not set between 0 2 Signature level 3 packet encryption is not supported 4 No autosense If the NICs are bound to three or more LAN protocols then the autosense of media type fails
260. rt theMFP for this setting to take effect SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0703650EN Solution Usage Description Howto have the output duplexed whenprinting from UNIX via ASCII dump all outputdouble sided if possible Solution To set the output tray to Paper Tray 1 perform the following 1 Select the Utility Counter key 2 Select User Settings and then Printer Settings 3 Select Paper Setting and then 2 Sided Print 4 Change from OFF to ON 5 Be sure to restart theMFP for this setting to take effect SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0800109EN Solution Usage Description To print Booklets how to clear PostScript V version 3 1 to default settings Solution To print Booklets 1 Right click on driver and select Propertiesthen select Setup tab Paper should be 8 5x11 PDF should be displaying 8 5x11 not 11x17 Print paper should be Same as Original 2 Go down to Binding andselect Left Binding below which should be Booklet Select it 3 Select Special Functions CheckFold and drop down to Center Staple and Fold Note The Booklet in the Layout in the Setup tab is for Signature prints small size 5 5x8 5 and onceselected Binding position and Print Type to Booklet the booklet in layout will be gone SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0800116EN Solution Usage Descrip
261. rted in order to resume using the PSBO application Solution CAUSE It is possible for multiple users to connect to the same MFP simultaneously through PSBO However only one document can be downloaded at a time from the same device either through PSBO or PageScope Web Connection PSWC As a result if two or more users attempt to download a document in a box by PSWC or PSBO simultaneously from the same MFP the second user will have to wait until the previous download is completed SOLUTION If the lockup issue occurs the number of simultaneous connections from PSBO to the same MFP will need to be reduced It is possible that this specification may be changed for future models SPECIAL NOTE Solution contribution by Mark Kemp ESS SSD Solution ID TAUS0801442EN Solution Usage Description When attempting to make a two sided copy the choice to run the duplex mode is not available Solution CAUSE Files stored on the Compact Flash card of the system control board have been corrupted SOLUTION Disconnect the HDD from the MFP Download the base code for both CF cards and install Instead of deleting the files from the CF cards cut and paste them to a temporary folder and then install the new code This process is to be more stable than just deleting the files Once the files are placed on the CF cards delete the old files The latest version firmware and system software are available via the Konica Minolta Download Selector Access the S
262. s 6 Follow the mail merge wizard 7 Print the document Notes a The macro will require the number of sections listed in the lower information bar in Word for the form b The macro will split each record into a separate print job c Refer to the attached document for additional reference Solution ID TAUS0648012EN Solution Usage Description How to set for full scan no edge deletion Solution To set for full scan perform the following 1 From the normal screen touch the Application Icon 2 On the next screen touch the Image Adjustment icon 3 On the next screen touch the Full Scan icon 4 Touch OK to accept Solution ID TAUS0648405EN Solution Usage Description MK701 compatibility Solution The MK701 item 15MY is the mount kit for the FK502 when installed on the bizhub 600 Solution ID TAUS0648501EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 137 bizhub 600 PK505 installation cautions Solution Refer to bulletin 5157 details Note To view the above PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0649071EN Solution Usage 0 Description How to make copies of a 11x17 open booklet and make a co
263. s User Authentication Data from the File selection at the top of the Authentication Settings dialog box Select File Save Tab file User You will be prompted for a location to save a User data file txt Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 148 bizhub 600 Then connect to the device you want to Write this data to Select Configure Authentication Data From the Users list or Registering Users dialog box Select to Import File From the drop down box you can specify to import a TEXT TAB txt file If importing a txt file a Wizard will launch which will require mapping data fields to the correct values This must be done for each device you want to write to Solution ID TAUS0653340EN Solution Usage 0 Description In Data Administrator 1 5 how to Backup Restore and Import Address Data Solution Connect to the device that you want to retrieve backup or upload address data to Select Configure Address Data Any existing address data will be downloaded Select Backup to save a bin file of Address Data For the same or a similar device this data should be able to be Written by selecting the Restore selection on the same screen and selecting the backed up bin file Another method to upload Address Data can be performed at this dialog box when connected to a Device select File Save Tab Abbreviated Address When connecting to this device from the Destination device Select Import File and selec
264. scalated to Japan SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0900214EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 99 bizhub 600 Warm up wrong display incorrect operation lock up C 2202 at machine power up Solution CAUSE Pinched wiring leaded to CN212 on the PRCB SOLUTION Remove tie wraps leading to CN212 on the PRCB If necessary replace the main body wiring harness p n 57AA90010 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0900268EN Solution Usage Description C 3803 at power up Error code returns soon after Software Switch 3 1 is set to 0 Solution CAUSE Failure of Thermistor 1 TH1 or Thermistor 2 TH2 SOLUTION To verify which fusing unit sensor is not operating properly perform the following 1 Clear the fusing unit error code by entering Service Mode amp gt System 2 amp gt DIP Sw Setting and changing Switch 3 1 to 0 2 While still in Service Mode select State Confirmation amp gt Load Check Run Output Code 45 1 L2 and 45 2 L3 for 5 seconds each 3 lmmediately go into Service Mode amp gt State Confirmation amp gt Sensor Check Input Code 3 1 TH1 and 3 4 TH2 Values read should be over 5 If the reading is 0 or 1 replace the corresponding component TH1 p n 57AA88010 TH2 p n 57AA88040 SPECIAL NOTE Solution contribution by Ron Reed ASG SSD
265. screen display language perform the following 1 Press the Utility Counter key Touch 2 User Setting on the touchscreen Touch 1 System Setting on the touchscreen Touch 1 Language Selection on the touchscreen Touch the desired touchscreen display language English French Spanish or Japanese Touch OK on the touchscreen Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD NOOR WN Solution ID TAUS0700142EN Solution Usage 3 Description J1105 J1205 J1305 or J1405 jam code at power up Solution CAUSE Paper feed sensor s ON while in idle SOLUTION Check to see if paper is present in the paper take up of Tray 1 J1105 Tray 2 J1205 Tray 3 J1305 or Tray 4 J1405 Make sure the actuator for this sensor is not stuck in the UP position Make sure the torsion spring is properly positioned on the sensor actuator If the sensor is unblocked replace PS01 Tray1 p n 08AA 8551 0 PSO7 Tray 2 p n 08AA 8551 0 PS13 Tray 3 p n 08AA 8551 0 or PS19 Tray 4 p n 08AA 8551 0 Solution ID TAUS0700215EN Solution Usage 1 Description The Users Manual indicates that the Sleep Mode can be turned OFF but does not show how Solution To disable theSleep Mode perform the following 1 Enter the Service Mode Select System 1 Select No Sleep and press Permit Exit the Service Mode Enter the Administrator Setting mode
266. se to the PageScope Web Connection by entering the machines IP address Click on Admin Mode Enter the Administrator password 1 2 3 4 5 6 7 and 8 default setting Click on Login Click on User Box Input the User Box Number to be deleted Click on Delete Click on OK Click on OK OONDARWN Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 135 bizhub 600 Solution ID TAUS0653381EN Solution Usage 1 Description When receiving incoming RX faxes the copier is locking up There are no service codes indicated The copier can transmit TX documents without any issues Solution CAUSE The copier has the Memory RX feature enabled and there is no hard disk drive HD503 option installed The HD503 option is required to support the memory reception feature SOLUTION To prevent the copier from locking up during fax reception disable the memory reception feature if the hard disk drive option is not installed To disable this feature perform the following 1 Press Utility Press Administrator Settings and enter administrator password Press Fax Settings Press Function Setting Select Memory RX Select OFF AARON Solution ID TAUS0653464EN Solution Usage 1 Description Is developer included in the 250K PM Kit Solution The 250K PM Kit does not include developer Solution ID TAUS0653877EN Solution Usage 1 Description How to display the MAC add
267. selectable SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD OAONOANABWN Solution ID TAUS0802192EN Solution Usage 0 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 83 bizhub 600 Warm up wrong display incorrect operation lock up In the Job List screen the Increase Priority button is not available Solution CAUSE Key counter is installed SOLUTION According to specifications this function is not compatible with key counters Note If no key counter is installed verify that the Administrator Setting System Setting Restrict User Access Restrict Access to Job Settings Changing Job Priority is set to Allow SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0802218EN Solution Usage 1 Description When an external counter such as Hecon is installed Automatic Tray Selection and Automatic Paper Selection are not available Solution CAUSE Incorrect setting SOLUTION To enable ATS and APS with a key counter perform the following 1 Enter the Service mode 2 Press Stop 9 to enter the Billing Settings mode 3 In the Billing Settings screen select Management Function Choice 4 Select Key Counter 5 Select Message Type 1 6 Exit the Service mode SPECIAL NOTE Solution contribution by Steve Estrada KMBS San Antonio Solution ID TAUS0802328EN Solution Usage 1 Description Error 1 message is displayed when r
268. sion 02 00 0 06 for 32 bit Microsoft Windows 2000 XP Server 2003 To enable the Secure Print pop up feature Select Printer Properties amp gt Printing Preferences amp gt Output Method amp gt Secure Print In the Secure Print settings window input some data single character is OK into the Secure Print ID field Select OK amp gt then Apply to save setting Notes 1 The data input into the Secure Print ID will not be listed in the Secure Print ID field when the Secure Print dialog box pops up when printing Please input the desired Secure Print ID and Password when Secure Print pops up for printing 2 These special drivers as well as Microsoft Windows 2000 XP Server 2003 32 bit 64 bit PS V drivers also allow pop up functionality for Account Track and User Authentication 3 The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 4 Please see attached documenation for more information To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUSO800668EN Solution Usage 3 Description Copy
269. sired reduction setting Note This procedure can be entered in the memory mode so that the customer can just recall the job Solution ID TAUS0651840EN Solution Usage 1 Description Controller Memory Unit p n 56UA89080 part number has been newly established Solution See KOM060742 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0651850EN Solution Usage 2 Description SF601 for what is the shift tray used Solution The SF601 is a shift tray offset for machines that do not have a finisher installed Solution ID TAUS0651958EN Solution Usage 1 Description A forward TX or Unable to find folder message is received when attempting to scan to an SMB share located on a LINUX or UNIXsystem Solution CAUSE An older version of firmware is installed on the bizhub 600 750 IC 202 print system SOLUTION Please ensure that the firmware version on the bizhub 600 750 is at level 20 or higher This firmware will allow the print system to communicate Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 106 bizhub 600 properly with Samba based Linux and UNIX systems Solution ID TAUS0651969EN Description How to adjust the volume of the key
270. sources Record in a random process to verify authentication If one of the servers specified in the Resource Record is invalid Authentication will fail for that particular request Listed below isinformation pulled from anetwork communication packetbetween a bizhub 600 750 and a customer s DNS server The DNS server is address 10 1 20 200 and the bizhub 600 750 is address 10 1 17 67 This DNS server provides a Resource Record with 12 additional servers that can be used for authentication In this Resource Record server address 192 168 2 11 is invalid 239 2008 08 12 08 35 30 297382 10 1 20 200 10 1 17 67 DNS Standard query response A 10 1 20 225 A 10 1 19 228 A 10 1 20 226 A 10 1 20 227 A 10 1 20 6 A 192 168 2 11 invalid entry A 10 1 20 249 A 10 2 17 7 A 10 3 49 13 A 10 3 49 12 A 10 18 33 10 A 10 3 49 10 A 10 1 20 224 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 72 bizhub 600 Software Driver related SOLUTION Have the customer System administrator verify the DNS server Resource Record and remove or correct the invalid entries SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS BSE Solution ID TAUS0900289EN Solution Usage Description A general user cannot refer to Please ask an administrator messagewhen clicking on the Scan tab inthe PageScope Web interface Solution CAUSE Insufficient rights SOLUTION A user must be logged into the web interface as the administrator in order to
271. ss the OK key Turn OFF ON the main power switch Repeat step 1 3 and enter the Network Setting screen Select the ON key and press the OK key Turn OFF ON the main power switch NOJN AON Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 130 bizhub 600 8 Repeat step 1 2 and enter the Network Setting screen 9 Enter various data of Network Setting Trademark ownership information Solution ID TAUS0650818EN Solution Usage 1 Description Unable to enter correct copy quantity Solution CAUSE Copy limit function is enabled SOLUTION To program the copy quantity limit in the Dip Switch Setting Mode perform the following 1 With the copier powered ON access the service mode 2 Touch System 2 on the touchscreen 3 Touch DipSw Setting on the touchscreen 4 Scroll to dipswitch 9 4 5 Use the matrix below to determine which value inputs at DIPSW 9 bits 4 5 6 and 7 should be entered to select the copy quantity limit desired by the customer 9 4toO0 9 5to0 9 6to0 9 7 to0 No limit 9 4to1 9 5to0 9 6to0 9 7 to0 Copy limit 1 9 4toO0 9 5to1 9 6to0 9 7 to 0 Copy limit 3 9 4to1 9 5to1 9 6to0 9 7 to0 Copy limit 5 9 4toO0 9 5to0 9 6to1 9 7 to 0 Copy limit 9 9 4to1 9 5to0 9 6to1 9 7 to0 Copy limit 10 9 4toO0 9 5to1 9 6to1 9 7 to0 Copy limit 20 9 4to1 9 5to1 9 6to1 9 7 to0 Copy limit 30 9 4to0 9 5to0 9 6to0 9 7 to 1 Copy limit 50 9 4to1 9
272. station to provide a user name and password either because the workstation does not use a password or the administrator does not want to use their password on the server The created account does not have administrator rights This will cause the scan to be rejected SOLUTION Assign administrator rights to the account created for scanning purposes SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0703591EN Solution Usage Description FS 602 J 7219 J7219 intermittently Solution CAUSE The Stacker enterance motor M13 has failed SOLUTION Replace the Stacker enterance motor p n 12WM80030 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUSO703606EN Solution Usage Description J65 20 codeat power up Solution CAUSE The PRCB has failed SOLUTION Replace the PRCB p n 57AA 9020 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0703745EN Solution Usage Description FS 504 up down tray does not rise at power up Solution CAUSE Up down tray p n 15JK48011 unable to initialize due to obstruction below tray SOLUTION Remove obstruction and instruct customernot to place any boxes paper reamsor a trash can beneath the up down tray Replace the following gears if damaged Up Down Gear B 59T 16T item 23in Parts Catalog p n 14JS77020 and Up Down Gear A 40T 27T item 22 p n 14JS77011 SPECIAL NOTE Solution provided
273. stem software or print drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0648443EN Solution Usage 3 Description How to remove print drivers from Macintosh OS X 10 2x 10 3x 10 4x 10 5x Solution Follow the How to remove Macintosh OS X drivers instructions to correctly remove driver files prior to installing a new or updated version of the driver This is highly recommended to avoid driver conflict Completely deleting removing the PPD plug ins for the loading of the driver will NOT overwrite the previous versions Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Enmke ASG SSD and Freddie Burnham Production Print SSD Solution ID TAUS0654793EN Solution Usage 3 Description Damaged NVRAM BRU Solution CAUSE A failed NVRAM SOLUTION To receive a replacement NVRAM please go on line and file a claim under warranty for replacement NVRAM Note The replacement NVRAM will not have the machine total count programmed Since there is no procedure for programming the total count the mechanical counter will have to be used to get the actual total coun
274. switches PS12 Conveyance Door Sensor Up and PS29 Conveyance Door Sensor Lw must be actuated Solution ID TAUS0701777EN Solution Usage Description Is the TWAIN driver the same Solution According to the Readme files the bizhub 500 and bizhub 600can use the same TWAINdriver Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 162 bizhub 600 Solution ID TAUS0701881EN Solution Usage Description C 3802 intermittently Solution CAUSE A loose connector onthe system CB or a failed system CB SOLUTION Reseat all connectors on the system CB and replace the system CB if needed p n 57BA 9062E bizhub 600 orp n 57AA 9061 bizhub 750 Solution ID TAUS0701990EN Solution Usage Description False jam indications in Tray 3 and vertical transport section Solution CAUSE Firmware upgrade required SOLUTION Upgrade firmware to version 25 or higher Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0702146EN Solution Usage Description How to perform Print Screens screen shots from a Microsoft Windows OS and Macintosh OS Solution Please see the attacheddocument for detailed information Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe
275. t SPECIAL NOTE Solution contribution by Mahen Shukla ESS BSE Solution ID TAUS0801813EN Solution Usage 3 Description How to convert a TIFF into a PDF when fax forwarding Solution Solution To convert a TIFF into a PDF when fax forwarding perform the following steps 1 Press the Fax key 2 Press Scan Settings 3 Press File Type and select PDF 4 Press the Copy button 5 Press Utility 6 Press Copier settings 7 Press Default settings 8 Press Current Solution ID TAUS0603169EN Solution Usage 2 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 38 bizhub 600 Miscellaneous Description Can NCR PAPER be used as copy paper Solution NCRPAPER has only been approved for use in the bizhub PRO C500 920 1050 Konica Minoltarecommends an NCR PAPER named Xero Form II fromAppleton Papers in Wisconsin Xero Form II is a vegetable based product that works extremely well Note For the bizhub PRO C500 and 920 refer to Bulletin 5349 For the bizhub PRO 1050 series see Marketing Bulletin 05 GB 014 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0649651EN Solution Usage 2 Description How to perform Data Capture Solution This function acquires the print job data for fault analysis when there are printing problems Please refer to t
276. t File Print 2 In the lower left corner of the print window select Advanced 3 Check the Print As Image box 4 Select any additional feature from the print driver and select OK Trademark ownership information Solution ID TAUS0651987EN Solution Usage 0 Description How to perform the cover sheet tray size adjustment Solution To perform the cover sheet tray size adjustment perform the following 1 Enter the tech rep mode 2 Press utility 3 Press detail 4 Press stop 0 0 stop 0 1 5 Press the finisher tab 6 Press cover sheet tray size tab 7 Press upper tray 8 Set 8 5 by 11R paper in cover inserter tray 9 Press start button 10 Verify that it is reading correct paper size if not repeat steps 5 8 Solution ID TAUS0652057EN Solution Usage 0 Description How to offset mixed originals Solution To offset mixed originals firmware version 14 or above is required and softswitch 32 6 must be enabled Solution ID TAUS0652166EN Solution Usage 0 Description From PageScope JobSpooler 1 5 0 7 when reprinting a job saved to User Box on the bizhub 600 the folding options either are not available or can not be printed successfully Solution CAUSE Folding is only possible when printing from JobSpooler to the bizhub 600 after a change to the default Output settings is made on the copier SOLUTION On the bizhub 600 under Admin Settings System Settings Output Settings Output Tray Settings
277. t Subscriber ID User Boxes are routed based on the sending fax number There are up to 128 User Boxes available Within the TSI User Box function the user has the ability to route the fax received into the TSI User Box to any destination stored in the Address Book E mail SMB FTP User Box or Group Solution ID TAUS0700125EN Solution Usage 4 Description Slow printing on Adobe PostScript files single page print job using batch print process Solution CAUSE The slow printing will depend on the PostScript print job parameters single page 11x17 PDF parameter and low toner coverage per page The results are based on SSD testing 1 The bizhub 420 500 will pause at intermittent number of jobs for the batch print job 2 The bizhub 600 750 will pause between the first twelve jobs and then will not pause rest batch print job process SOLUTION Combine all the Postscript files into one PDF file using Adobe Distller Print the the new PDF file to the controller Note SSD did receive an update from Konica Minolta Business Technologies in Japan based on escalation for this issue Recommendation is to use software solution to combine the batch file and send the file as one print job Solution ID TAUS0700244EN Solution Usage 1 Description How to determine what version of Sun Java is installed on a Microsoft Windows workstation Solution To determine what version of Sun Java is installed perform the following 1 From a com
278. t either the bin or txt file that had been saved If importing a txt file a Wizard will launch which will require mapping data fields to the correct values Solution ID TAUS0653370EN Solution Usage 0 Description How to change the paper size for Tray 1 and Tray 2 Solution To change the paper size for Tray 1 and Tray 2 perform the following 1 Press the Utility Counter key on the operation panel Touch Details on the touchscreen Press Stop 0 0 Stop 0 1 Touch System 2 on touchscreen Press Paper Size Setting Press Paper Size and select the desired paper size Press OK twice and then Exit to return to the normal screen NDP ON Solution ID TAUS0653528EN Solution Usage 0 Description AS 400 continually resends the print job using the SNMP setup Solution CAUSE Incorrect system driver being used SOLUTION On the SNMP setup via the AS 400 the System Driver should be IBMSNMPDRV Note If this does not resolve the problem under the User Defined Options input IBMCNNSHR Trademark ownership information Solution ID TAUS0653582EN Solution Usage 0 Description The trail edge of the copy is missing when placing odd size originals on the platen glass Solution CAUSE Custom size paper is not set SOLUTION Perform the following steps to run custom size paper from the Platen Glass 1 Press the Application Icon 2 Press the Image Adjustment Icon 3 Press the Standard Size Icon 4 Press the Cus
279. tal kx15 ftp konicabt com Solutions PageScope Data_Administrator Solution ID TAUS0648017EN Solution Usage 1 Description How to set for full scan no edge deletion as the default scan mode Solution To set for full scan perform the following 1 From the normal screen touch the Application Icon 2 On the next screen touch the Image Adjustment icon 3 On the next screen touch the Full Scan icon 4 Touch OK to accept 5 Press the Utility Counter key 6 On the next screen touch 3 Copier Setting 7 On the next screen touch 1 Reset Setting 8 On the next screen touch 1 Initial Setting 9 On the next screen touch Current Setting 10 Touch OK Solution ID TAUS0648167EN Solution Usage 1 Description Introducing the new bizhub 600 Solution See Bulletin 05 GB 087 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 128 bizhub 600 Solution ID TAUS0648257EN Solution Usage 1 Description How to set either Copy Scan Fax or Box mode displayed as the default screen when the machine is powered ON Solution To change the default copy screen perform the following 1 Select Utility 2 Select 2
280. te at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUSO0801969EN Solution Usage 1 Description Part number for the memory on the SCB System Control Board Solution Memory on the SCB p n 56UA89080 Note There are two 2 256MB DIMMs installed on the SCB System Control Board for a total of 256MB memory standard and there is no optional memory SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0807951EN Solution Usage 1 Description How to get the number of the fax line when it is not published Solution CAUSE No cover Sheet with number or the id on machine is the name of the customer without a number SOLUTION Technician can dial 1 800 444 4444 this number will provided a greeting and state the number you are calling from SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUSO808069EN Solution Usage 1 Description What is SRA sized paper Solution SRA is the abbreviation of Supplementary Raw Format A It is slightly larger than standard A size paper SRA paper is typically used in printing where a bleed to the edge of the page is required similar to printing 11x17 with bleeds on 12x18 Common SRA paper measurments in millimeters SRAO 900x1280 SRA1 640x900 SRA2 450x640 SRAS 320x450 SRA4 225x320 Solution ID TAUS0808520EN Solu
281. te at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS BSE Solution ID TAUS0900125EN Solution Usage Description FK 502 R40 error during communication with CS Remote Care Solution CAUSE Faxcontroller bug SOLUTION Please install attached fax controller program version G01 11 or later Refer to the attached Release Notes prior to installation To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Note The latest version of firmware andsystem software is also available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUSO900469EN Solution Usage Description When running large jobs the shift tray reaches the bottom limitbut the machine does not stop causing the ouput sheets to jam Solution CAUSE Incorrect firmware SOLUTION Install special firmware version 30 D6 Note The firmware is available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service tab located at the top of the page 3 Select the SSD DNA Drivers MSDS link located to the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Dow
282. thy Production Print SSD Solution ID TAUS0900368EN Solution Usage Description How to set the machine to accept another copy job while the previous job is printing without having to use the next job reservation feature Solution To enable the user to reserve a copy job without using next job reservation perform the following 1 Press the Utility key 2 Select User Setting Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 58 bizhub 600 Miscellaneous 3 Select Display Setting 4 Select Copy Screen 5 Set Copy Operating Screen to OFF 6 Exit the User Setting mode SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0900431EN Solution Usage Description MSDS information for drum developerand toner Solution Attached are the Material Safety Data Sheets for the bizhub 600 601 700 701 developer drum developer and toner Notes 1 To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http Avww winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html 3 The MSDS documentation is also available via the Konica Minolta Download Selecto
283. ting SOLUTION Update tothespecial HDD TWAIN driver ver 3 1 0 2 15MB Notes 1 Please refer to the attached ReadMe Program Release Information and Users Guide 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html 3 The latestTWAIN drivers are also available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0702713EN Solution Usage Description When printing from Adobe Acrobat 8 the print stops at page 45 and next page or later is not printed Solution CAUSE Bugin theKonica MinoltaVisual PostScript driver SOLUTION Please use the special Konica MinoltaVisual PostScript driver 32 bit or 64 bit as needed version 3 1 0 0 Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0702715EN Solution Usage Descriptio
284. ting turns effective and Enhance Security screen appears Press End key hen the Administrator Feature Level is set to Prohibit the Standard Size Setting is not displayed The description in the User s Guide will be corrected SOuRwWwn Solution ID TAUS0648977EN Solution Usage 3 Description Offset operation between jobs Solution Upgrade the firmware to level 12_U2 The firmware is posted on the FTP site under US 12_U2 EXE Set the DIP switch 29 3 to 1 Setting the bit 3 to 0 means no offset between jobs Solution ID TAUS0651481EN Solution Usage 3 Description How to default the machine to Copy Scan or Fax mode Solution To change the default copy screen perform the following 1 Select Utility 2 Select 2 User Settings 3 Select 3 Initial Settings Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 125 bizhub 600 4 Select Current Settings 5 Select OK 6 Close User settings 7 Select Administrator settings and enter password Press OK 8 Select 1 System Settings 9 Select 9 Reset Settings 10 Select 1 System Auto Reset 11 Select the desired default screen and select OK 12 Select close 4 times to return to the main copy screen Solution ID TAUS0651957EN Solution Usage 3 Description A forward TX or Unable to find folder message is received when attempting to scan to an SMB share located on a LINUX system Solution Present
285. tion Does the bizhub 600 750 have a catch tray If so what is the part number Solution The bizhub 600 750 does have a catch tray p n 57AA12830 and 57AA12820 The combined partscreate the tray which is attached to the exit of the machine SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0800251EN Solution Usage Description What is the part numberof the staple case Part number does not appear in the Parts Manual Solution Staple case p n 15JK P721 00 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0800324EN Solution Usage Description How to set Tray 3 and Tray 4 to print and copy tab paper Solution To set Tray 3 and Tray 4 to print and copy tab paper 1 Access the Utility Counter 2 User settings 3 System Setting pick a tray 4 Paper Tray Setting amp gt Paper Type choose Tray 3 or Tray 4 5 Paper Type choose type of paper TAB 6 Touch OK then Close 5 times back to basic copy screen Note This is used with both copying and printing SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 48 bizhub 600 Miscellaneous Solution ID TAUS0800330EN Solution Usage Description Is secure FTP scanningsupported Solution Secure FTP is not supported SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0800340EN
286. tion on the touchscreen Touch 3 User Box on the touchscreen Touch 1 Public Personal User Box on the touchscreen Touch New on the touchscreen Specify the desired box settings User box No Name Password Index and Type Touch Fwd on the touchscreen Specify the Auto Delete Document schedule on the touchscreen Touch OK on the touchscreen Touch Close on the touchscreen Touch Close on the touchscreen 10 Touch Close on the touchscreen 11 Touch Close on the touchscreen to return to the normal copy screen O HNAARWN Solution ID TAUS0653368EN Solution Usage Description Tray 1 indicates 5 5x8 5 size paper and 8 5x11 is installed Solution CAUSE Tray 1 is set for 5 5x8 5 SOLUTION Perform the following procedure to change the paper size for Tray 1 1 Press the Utility Counter key on the operation panel Touch Details on the touchscreen Press Stop 0 0 Stop 0 1 Touch System 2 on touchscreen Press Paper Size Setting Press Paper Size and select the desired paper size Press OK twice and then Exit to return to the normal screen NOAA WN Solution ID TAUS0653513EN Solution Usage Description When the main power switch is turned ON or machine recovers from the sleep mode D 203 may be indicated Solution CAUSE Early version fimware is installed SOLUTION Upgrade the firmware to version 17 or above to resolve the D 203 codes Solution ID TAUS0653623EN Solution Usage Descri
287. tion Usage 1 Description Compatibility for Captaris RightFax Solution Konica Minolta includes RightFax compatibility as a standard feature of the MFP firmware of the supported workgroup MFPs as well as a built in setup utility within the MFP PageScope Web Connection Konica Minolta also offers the downloadable Setup Utility for RightFax which provides another means of configuring the MFPs to communicate with RightFax All that is required is the purchase of one Konica Minolta Connector for Captaris RightFax for each MFP where RightFax functionality is needed Please see attached Marketing Bulletin 08 GB 032 and Guide to the Konica Minolta Connector for Captaris RightFax for details To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Note The links in the Guide to the Konica MinoltaConnector for Captaris RightFax document are live Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 36 bizhub 600 Miscellaneous Solution ID TAUS0808521EN Solution Usage 0 Description Captaris RightFax documentation Solution Please see attached Captaris RightFax documentation for reference Guide to the Konica Minolta Extension for Captaris RightFax Guide to the Konica Minolta Connector for Captaris RightFax Setup Utility for Captaris RightFax User s Gui
288. tion contribution by Tony Pizzoferrato ESS SSD Solution ID TAUSO0800366EN Solution Usage 2 Description When printing from Microsoft Publisher andperforming a mail merge thecopiesare all stapled together Solution CAUSE This is a known anomaly with Microsoft applications SOLUTION Please read the attached Microsoft articleregarding a resolution for the problem with Microsoft Publisher 2000 and 2003 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800367EN Solution Usage 1 Description When duplexing from Microsoft Publisher 2007 there is a manual duplexing wizard that is opening This is forcing manual duplexing Solution CAUSE Duplexing is being selected in the wrong location SOLUTION Select duplexing under the Properties and select Single sided in the initial print dialog window SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0800544EN Solution Usage 1 Description Only the first worksheet of a workbook is duplexed when printing from Microsoft Excel Solution CAUSE Microsoft Excel prints each worksheet as a seperate print job this is a limitation on Excel SOLUTION To print the entire Microsoft Excel workbook duplexed follow this workaround
289. tions U S A Inc March 2009 39 bizhub 600 Miscellaneous Solution ID TAUS0652351EN Solution Usage 1 Description How to program the copy auto reset timer Solution To program the copy auto reset timer perform the following Press the Utility Counter key on the operation panel Touch 2 Administrator Setting on the touchscreen and enter the password Touch 1 System Setting on the touchscreen Touch 4 Reset Setting on the touchscreen Touch 2 Auto Reset on the touchscreen Touch Input on the touchscreen Press the C key on the operation panel Use the numeric keypad to input the desired reset time from 1 to 9 minutes Touch OK on the touchscreen 10 Touch Close on the touchscreen 11 Touch Close on the touchscreen 12 Touch Close on the touchscreen 13 Touch Close on the touchscreen to return to the normal screen SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0654864EN Solution Usage 1 Description How to stop print jobs from interrupting copy jobs Solution To stop print jobs from printing while copying perform the following 1 Press Utility 2 Select Administrator Setting 3 Select Copier Setting 4 Scroll to page 2 of Copier Setting 5 Select Print Job During Copy Operation 6 Select Receive Only Solution ID TAUS0702445EN Solution Usage 1 Description How to set up FTP Publishing Services on a Microsoft Vista
290. to allow SMTP Authentication for Scan to E Mail Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS BSE Solution ID TAUS0656962EN Solution Usage 3 Description Connecting a Hecon key counter device to the mainbody Solution Please seeattachedBulletin Number 5563inregards to Hecon conventional key counter Hecon Base 10 and legacy Minolta key counter support To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0657076EN Solution Usage 7 Description Parts required to connect a Hecon conventional key counter Hecon Base 10or legacy Minolta key counter to the main body Solution Please see attached Bulletin Number 5563 for details Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 18 bizhub 600 Miscellaneous Solution ID TAUS0657222EN
291. tom Size Icon 5 Enter the size of the document and press OK several times Note Setting the custom size to the maximum and storing it in memory mode will allow for all custom size originals and does not have to be set for each custom original Standard size originals will also function properly Solution ID TAUS0653585EN Solution Usage 0 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 149 bizhub 600 Description The trail edge of the copy is missing when placing a standard 8 5x14 original on the platen glass Solution CAUSE Mixed originals is selected in combine originals SOLUTION Perform the following steps to deselect Mixed Oringinal mode 1 From the copy screen press Combine Oringinals 2 Deselect Mixed Origjnals and press OK Note Setting the custom size to the maximum and storing it in memory mode will allow for all custom size originals and does not have to be set for each custom original Standard size originals will also function properly Solution ID TAUS0653602EN Solution Usage 0 Description FK502 unable to transmit however the unit is able to receive faxes The OFF HOOK icon on the touch is also grayed out Solution CAUSE The System board has failed SOLUTION Re flash the system board firmware Replace the System board as needed p n 57AA 9011 Solution ID TAUS0653701EN Solution Usage 0 Description Is password print available on the bizhub 600 Solution Passwor
292. touchscreen 10 Touch Address on the touchscreen Using the right arrow scroll to the furthest bit on the right side of the address 11 Press the 1 key The address displayed should be 000B0001 12 Touch Data on the touchscreen Use the right arrow key and scroll to each of the last three bits on the right side of the address and press the 1 key The address displayed should be 00000111 with a value of 07 displayed to the right of the data 13 Touch Decision on the touchscreen 14 Touch Address on the touchscreen Use the right arrow key and scroll to the furthest bit on the right side of the address 15 Press the 2 key The address displayed should be 000B0002 16 Touch Data on the touchscreen Use the right arrow key and scroll to each of the last three bits on the right side of the address and press the 1 key The address displayed should be 00000111 with a value of 07 displayed to the right of the data 17 Touch Decision on the touchscreen 18 Touch End on the touchscreen 19 Touch Exit on the touchscreen ONDA WN Note If the number of re dials is subsequently changed to a lowernumberin the Admin mode that number will be the maximum unless the procedure above is repeated SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0801013EN Solution Usage 1 Description Tray 3 will not change paper size The tray keeps indicating that there is 8 5x11 Landscape sized pape
293. tter originals perform the following 1 Enter the Service mode 2 Select System 1 3 Select Original Size Detection 4 Change Original Glass Original Size Detect from Inch Series to Full Size 5 Manually selecte the paper tray with the desired paper size Note The machine can be set to automatically recognize A4 or 8 5 x 11 but not both SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0808583EN Solution Usage Description Problem Intermittently mirror images occur on outputwhen printing or copying Solution Cause Incorrect firmware version Solution The firmware should be flashed with the current firmware versions If the unit already has the current firmware versions then reflash SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 12 bizhub 600 Image failure other than density color magnification blur Solution ID TAUS0701518EN Solution Usage 2 Description Received faxes when forwarded to E mail FTP or SMB are rotated and reduced cropped Solution CAUSE This is a known firmware bug SOLUTION Please update the MFP controller firmware to version 57AA0100 GUJ 30 000 Abbreviation Ver 30 UJ or greater and the Image controller firmware to version 57AA 1000 GUJ 31 000 Abbreviation Ver 31 UJ or greater Notes 1 The latest version firmware or system software is
294. tting Select 3 Initial Setting Highlight FACTORY DEFAULT touch OK Select Close Close Close till you are back to a normal copy screen 7 Recycle the power on the machine OJAN Solution ID TAUS0658290EN Solution Usage 1 Description When copying an odd sized original from the platen glass with magnification adjustment the trail edge of the copy image is cut off Solution CAUSE Incorrect settings SOLUTION To reproduce entire image from the platen glass perform the following While in Copy mode press the Utility button Press Administator Setting and enter Admin passcode Press System Setting Press Expert Adjustment Press Erase Adjustment Press Non Image Area Erase Select Do Not Erase When x1 0 is Selected Exit out of Admin mode and verify operation ONMROARWN Solution ID TAUS0658312EN Solution Usage 2 Description Ifasecond faxline installed can one line be set to print incoming RX faxes while the other is set to forward incoming faxes to E mail Solution Both fax linesare set for the same function If the forwarding destination is set to be an E mail address faxes received into both lines will be forwarded to that E mail address Of course it can be set to Forward amp amp Print allowing faxes received into both linesto be printed as well as being forwarded Note Please see attached bulletin 5643 for details on TSI User Box Routing Faxes routed to the TSI Transmi
295. twork SelectCounter Reader amp gt Server Setttings amp gt Time of Acquistion the time is set by Military Time The time can only be set hourly Solution ID TAUS0603556EN Solution Usage Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 42 bizhub 600 Miscellaneous Description Power consumption data Solution To view power consumption data for warm up standby and running modes see the attachment Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS BSE Solution ID TAUS0657522EN Solution Usage Description Even if Z folding original setting is selected as the initial setting when copy is madeoff theplaten glass Z folding setting is not released automatically Solution CAUSE Firmware update required SOLUTION A firmware revision has added new functionality to the copier By setting the DIPSW settings it is possible to have the Z fold function released automatically when copies are made off of the platen glass The function is available by setting following dipswitch amp lt Z Folding original function release setting amp gt Dipswitch 21 7 0 Not release the Z folding mode 1 Release automatically Note Please upgrade the bizhub 600 or bizhub 750 to MFP firmware version17 or above Click on the follow
296. uired SOLUTION Perform a fax file format 1 Press the utility button 2 Press Details 3 Press stop 0 0 stop 0 1 4 Press the Fax tab 5 Press Fax file format 6 Press the Start key 7 After getting confirmation recycle the machine Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 121 bizhub 600 Note Programmed one touch keys will not be lost Solution ID TAUS0702322EN Solution Usage 5 Description After installing the print driver PCL or PostScript on Microsoft Windows Vista the User Authentication Account Track selection is unavailable Solution To enable User Authentication Account Track in the print driver perform the following 1 Enter the Printer Properties of the driver 2 Select the Configure tab 3 Under Device Option select the desired mode User Authenticationor Account Track 4 Enable the option in the drop down below Device Option 5 Select Apply 6 Verify that User Authentication Account Track is available Solution ID TAUS0702452EN Solution Usage 4 Description Jamming consistentlyfrom trays 1 2 and the bypass Feeds properly from trays 3 and 4 Jam codesmayinclude J 1701 andJ 1001 Solution CAUSE Failed PRCB SOLUTION Replace the PRCB p n 57AA 9020 SPECIAL NOTE Solution provided by Rod Willoughby at Perry Corporation Solution ID TAUS0702483EN Solution Usage 3 Description Setting SNMP v1 v2c read write community n
297. um number Maximum is 100 in all jobs Print Scan Fax TX Fax RX and HDD Memory total 2 Job History display non display setting after main body poweris cycled OFF ON Even if main body power is cycled OFF ON Job History is not usually deleted However Job History can be set to non display data is deleted by DipSW 24 1 DipSw 24 1 0 Display 1 Non display SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800684EN Solution Usage Description FS 504 part number for the 50 sheet Staple Case Solution Due to demand a new part 50 sheet Staple Case p n 15JKP72100 is available as a replaceable unit See attached Parts Modification document for details To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0800829EN Solution Usage Description Part number for the FS 504 staple case Solution Staple Case for the FS 504 p n 15JK P721 00 which alsocan be found in the latest Parts Manual SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0800873EN Solution Usage Description Is the IC 202 controller required to see the Network Setting tab in the Admin Mode Solution The IC 202 is not required to see the Network Setting tab in the Admin Mode SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD
298. uni Workgroup SSD Solution ID TAUS0800231EN Solution Usage Description Why is the test pattern intermittentlylight when carrying out the LD1 and LD2 offset adjustment for LS178 5 Solution The output of intermittent light test patterns when running the LD1 and LD2 offset adjustment for LS178 5 has been addressed with version 31 firmware Please upgrade the machine firmware to version 31 or later Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUSO0800369EN Solution Usage Description No power Solution CAUSE DCPS1 has failed SOLUTION Replace the failed power supply p n 56AE 8451 1 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800640EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 93 bizhub 600 Warm up wrong display incorrect operation lock up FK 502 after enabling the PBX mode for the fax unit numbers entered as one touches require the addition of a P Pause to function Solution CAUSE The waiting time between the PBX number entry and the dialed number is too brief The default is only 3ms SOLUTION Increase the Waiting Time between
299. unning the auto gamma one or two adjustment Solution CAUSE The Toner Control Sensor Assembly is dirty or has failed SOLUTION Clean the sensors on theToner Control Sensor Assembly If necessary replace the Toner Control Sensor Assembly p n 56AA 9100 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0802630EN Solution Usage 1 Description Code 0003 when TX RX button is pressed Communication fails Solution CAUSE Wrong machine firmware level is installed for CSRC operation SOLUTION Install machine firmware minimum level 30 CZ The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0802895EN Solution Usage 2 Description The MFP may stop communicating with vCare after an MFP RAM clear is performed Solution CAUSE A RAM clear on the MFP can cause the MFP to stop communicating with vCare SOLUTION Reset the vCare settings on the MFP Workgroup Models In Tech Rep mode perform the following procedure CS Remote Care amp gt Server Settings select Data Initialization press Yes then press End CS Remote Care amp gt Detail Settings select RAM Clear press Set then press End Copyright 2009 Konica Minolta Business Solutions U S A Inc Mar
300. ur when copying printing or performing an internal test page Job will display in the Job list but process will not start No jam or error codes will display on the operation panel Solution CAUSE Thehorizontal conveyance tray above Tray 2 is not seated properly or the horizontal conveyance sensor PS11 is not functioning correctly SOLUTION Open Tray 2 to access the hoizontal conveyance tray Reseat the tray and verify operation If issue persists check the operation of PS11 in Service Mode State Confirmation Sensor Check Mode 17 Multimode 5 If sensor does not change state when withdrawing or inserting horizontal conveyance tray ensure that the sensor is being flagged by the tray and that the sensor is connected to the wiring harness properly Solution ID TAUS0701874EN Solution Usage 5 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 120 bizhub 600 The operation panel locks up periodically Solution CAUSE The Image CB has failed SOLUTION Replace the Image CB p n 57AA 9016G Solution ID TAUS0701941EN Solution Usage 0 Description Where is the other Compact Flash CF card located Solution Unlike the Compact Flash CF card thatcan be accessed from the right side cover for the Image Processing Board ICB the other Compact Flash CF card is found on the backside of the SCB System Control Board Note The back cover including the System Control Board SCB must be removed to
301. usethe hostname the portion to the left of in the engine s email address The Note To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at SPECIAL NOTE Solution contribution by Rick Veale ESS BSE Solution ID TAUS0657140EN Description Solution Usage Using eCopy after pressing function key the next screen does not display the preview scan Copyright 2009 Konica Minolta Business Solutions U S A Inc 69 March 2009 bizhub 600 Software Driver related Solution CAUSE The wrong TWAIN driver is being used SOLUTION The latest TWAIN driveris available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Remove the current driver before installing this driver If an error occurs during removal stop the eCopy services and press the Retry button Once removed restart the eCopy services and install the new driver SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0702369EN Solution Usage Description Destination device is not supported message when attempting to connectto the MFP Thecontrollerfirmware of the bizhub750 600 500 420 360 is later than version 30 Solution CAUSE TheHDD TWAIN driver requires upda
302. ve the guide two screws and clean the guide being careful to not dull the finish After reassembly perform the paper edge sensor sensitivity adjustment SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0801173EN Solution Usage Description LU 401 intermittently misfeeding Solution CAUSE The black one way behind the paper feed clutch called a lock shaft adapter is dirty or has failed SOLUTION Clean or if necessary replace the lock shaft adapter p n 55VA43360 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0802338EN Solution Usage Description No feed out of the any of the paper traysexcept the bypass tray M1 only chatters willnot turn Solution CAUSE The paper feed motor M1 has failed SOLUTION Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 63 bizhub 600 Paper Conveyance jams no feed folding tearing skewing curlin Check the operation of M1 in State Confirmation mode Note To verify operation of M1 perform the following Enter the Tech Rep mode Select System 2 Select State Confirmation Select Load Check Select Check Code 28 Select Multimode 1 Press Start to active M1 does not turn NOOBRWN If the motor does not turn on or appears sluggish replace the paper feed motor M1 p n 15A4A80050 DESCRIPTION No feed out of the any of the paper trays SPECIAL NOTE Solution co
303. y 6 cable standard Solution Konica Minolta MFPs are fully compatible with Category 6 cable standard Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for crosstalk and system noise The cable standard is suitable for 1OBASE T 100BASE TX and 1000BASE T Gigabit Ethernet connections and it provides performance of up to 250MHz Solution ID TAUS0656262EN Solution Usage Description Can custom stamps or watermarks be created for copying Solution There is no capability to create custom stamps or watermarks at the machine Solution ID TAUS0657143EN Solution Usage Description How to connect the bizhub 600 or bizhub 750 to MicroPress Solution The bizhub 600 and bizhub 750 are not supported by MicroPress Solution ID TAUS0657153EN Solution Usage Description Scan to Box and Scan to Fax are not available with the Key Counter installed Solution CAUSE Incorrect settings SOLUTION Confirm that the machine has version 17 firmware installed and set Dipswitch 29 6 to1 to allow these features to be selected With version 17 firmware installed 1 Enter the Service Mode 2 Select System 2 3 Select Dip SW 4 Touch SW No and enter 29 5 Touch Bit No and enter 6 6 Set this to1 Solution ID TAUS0657614EN Solution Usage Description FK502 is there a

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