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L-2124R

1. The duration of this limited warranty is as set forth in the section below under the heading WARRANTY PERIODS During the applicable period of warranty Hydro Gear shall repair or replace at its option those products or their parts which are found by Hydro Gear to be defective in material or workmanship at time of shipment provided that Hydro Gear or its authorized representative is first advised in writing of Buyer s contention of such defect during such warranty period and provided further that the product or if applicable the replacement part in question is made available for inspection by Hydro Gear or its authorized representative To facilitate inspection Hydro Gear may request return of the product and or part which Buyer contends to be defective Product or parts failures or malfunctions which are not attributable to defects in material and or workmanship and which are not covered by the said warranty include but are not limited to Inadequate contaminated or improper fluid Accident abuse improper maintenance or neglect Stripped keyways or splines stripped or worn on external shaft end Improper mounting of external pulleys gears couplings etc Improper electrical connection or power supply Corrosion or other damage resulting from battery acid leakage Operating above those speeds weights limits pressures or temperatures recommended by Hydro Gear Use of the product in a manner or for a purpose not
2. Tires Incorrect Tire Tire Pressure Appearance Condition of the Machine Debris Overheating Condition of oil Burnt Old Water in oil green Mystery Fluid Condition of external filter Original filter Wrong part Loose Leaking Engine Rpm Transmission Condition of Transmission Mount Loose Hardware Missing Hardware
3. originally intended for by Hydro Gear or failure to use in strict accordance with Hydro Gear s written instructions Repairs by personnel other than as authorized by Hydro Gear Transportation Use of parts other than Genuine Hydro Gear Parts or other parts authorized in writing by Hydro Gear Misdiagnosis of component failure Maintenance items such as filters oil etc THE WARRANTIES SET FORTH HEREINARE IN LIEU OF AND TO THE EXCLUSION OF ALL OTHER WARRANTIES WHETHER EXPRESS IMPLIED OR STATUTORY INCLUDING BUT NOT BY WAY OF LIMITATION WARRANTIES OF MERCHANTABILITY OR FITNESS FORA PARTICULAR PURPOSE HYDRO GEAR S LIABILITY WHETHER OF WARRANTY NEGLIGENCE OR OTHERWISE IS LIMITED TO THE REPAIR OR REPLACEMENT AS HEREIN PROVIDED OR AT HYDRO GEAR S SOLE OPTION TO A REFUND OF THE PURCHASE PRICE THIS SHALL BE HYDRO GEAR S SOLE AND MAXIMUM LIABILITY AND UNDER NO CIRCUMSTANCES SHALL HYDRO GEAR BE LIABLE FOR LIQUIDATED SPECIAL INCIDENTAL OR CONSE QUENTIAL DAMAGES If Buyer grants warranty on Hydro Gear products of greater scope than the warranties provided by Hydro Gear or ex tends any warranty period beyond the applicable period described in WARRANTY PERIODS Buyer does so at its sole risk and expense and Buyer will indemnify and hold Hydro Gear harmless from any claims of any party based on such greater warranty or period and any expenses incurred in the defense of such claims This warranty only applies to OEM s authorized
4. Date Dec 2012 No L 2124R Aces Service Letter COMPANY Ariens Company 655 W Ryan St Brillion WI 54110 www ariens com Product Family Ariens and Gravely Products with Hydro Gear Components Subject Hydro Gear Warranty Claim Policy Dealer Action Policy Clarification The purpose of this letter is to clarify warranty claim policy on Hydro Gear hydrostatic drive components pumps wheel motors and transaxles used on equipment produced and marketed by the Ariens Company Hydro Gear s Warranty Statement Hydro Gear publishes a warranty statement that covers warranty repairs on hydrostatic components manu factured by Hydro Gear A copy of this statement is included with this service letter Dealers have two options to file a hydrostatic drive component repair warranty 1 Submit the warranty claim to the Ariens Company If a warranty claim is filed with Ariens Company all component repair parts are to be purchased from Ariens Company When deciding if a failure is warrantable Ariens Company follows the Hydro Gear warranty statement criteria to determine if a particular failure is covered 2 Submit the warranty claim directly to Hydro Gear If a warranty claim is filed with Hydro Gear dealer must be a certified Hydro Gear dealer and component repair parts are to be purchased from their Authorized Hydro Gear Central Service Distributor Warranty Periods Hydro Gear hydrostatic components on Ariens and Gravely machines have t
5. distributors authorized servicing dealers and by its terms does not extend to any person buying the product from such OEM authorized distributor or authorized servicing dealer for personal family or household use If Buyer makes available the benefits of this warranty to its customer and if the Magnuson Moss Warranty Improvement Act Pub L 93 637 or similar state laws should apply Buyer assumes all responsibility for compliance with such laws and any expenses incurred in the defense of any such claims thereunder All Models Hydro Gear Warranty Policies and Procedures Wa rra nty Pe riods BLN 50225 Revision September 20106 Note Proof of purchase must be available if requested to assist in determining commencement of the warranty period If not available upon request the Hydro Gear Serial Number will determine the commencement of the warranty period A kk REVIEWED TWO YEAR NONCOMMERCIAL USAGE See Figure 1 Hydro Gear Warranty Time Frames The warranty period shall be limited to the earlier of i 24 consecutive months 2 years from the date of first sale of the product or ii 24 consecutive months 2 years from the date of manufacture if proof of purchase is not available upon request and is subject to a limitation of 48 consecutive months 4 years from the date of manufacture REVIEWED ONE YEAR COMMERCIAL USAGE See Figure 1 Hydro Gear Warranty Time Frames The warranty period shall be limited to the earlie
6. dro Gear Noncommercial any vehicle not reviewed for commercial use by Hydro Gear First sale is considered the date a vehicle or replacement unit is first sold by Buyer 48 consecutive months 4 years from the date of manufacture Any warranty period listed herein will remain in effect for its entire duration on any sale of the product by Buyer occurring up to 48 consecutive months 4 years from the date of manufacture by Hydro Gear Hydro Gear will not reimburse Buyer on warranty claims pertaining to products sold by Buyer more than 48 consecutive months 4 years from the date of manufacture by Hydro Gear In the latter case any warranty offered by Buyer is at the sole risk and expense of Buyer In such case Buyer will indemnify and hold Hydro Gear harmless from the claims of any party based on such warranty and from any expenses incurred in the defense of such claims Transaxle External Checklist Ground Drive Belt Belt Condition Glazed Slipping Routing Correctly Poor Tension Frayed Wrong belt Idler Condition Spring tension Belt Tension Idler Bearing Alignment Idler Arm Arm Condition Sized Frozen in position Bent Misaligned Dampeners Dampeners Condition Loss of Compression Missing Wrong part Linkage Condition of Linkage Loose Out of Adjustment Bent Sloppy Worn Parking Brake Condition Parking Brake Worn Broken Out of adjustment Condition of the Frame Cracked Bent Condition of the
7. e Service Manuals Hydro Gear service manual PDFs are available for anyone to download at Hydro Gear s website http www hydro gear com Main service service repair manuals Flowmeter Ariens recommends that dealers use a BDP flow meter to evaluate the BDP pumps used on many Ariens and Gravely products before filing any warranty claims on the complete pump assemblies The BDP flow meter Ariens p n 59206200 allows the technician to isolate the BDP pump from the wheel motor and determine which component is at fault Flow meter readings should be included in the warranty claims for pump assemblies In the absence of a flow meter only disassembly of the pumps and inspection of the internal components will determine the cause of the failure Page 3 of 3 6 HypRo GEAR Hydro Gear Warranty Policies and Procedures Li mited Wa rranty BLN 50225 Revision September 2010 Hydro Gear Limited Partnership hereinafter referred to as Hydro Gear warrants to the original equipment manufacturer OEM authorized distributor or authorized servicing dealer purchasing a Hydro Gear product or replacement parts such purchaser is hereinafter referred to as Buyer that the product or replacement parts will be free from defects in material and workmanship at the time of shipment from Hydro Gear and will conform to such drawings and specifica tions as are applicable to the product or replacement parts under Hydro Gear s sales agreement with Buyer
8. he same warranty period as the machine If the Hydro Gear warranty period is expired and the Ariens or Gravely warranty period is valid dealers are to only file the warranty claim to the Ariens Company Repair or Replace Hydrostatic drive components are to be repaired rather than replaced The specific reason for a com ponent s failure is to be determined and the most economical repair chosen Typically repairing the hydro static component instead of the entire unit is the most economical option Page 1 of 3 Date Dec 2012 No L 2124R See three examples of possible component warranty situations 1 The splines on an input pulley and input shaft of a transaxle are found to be worn and the failure is determined to be warrantable Action The dealer replaces the pulley and input shaft of the transaxle file warranty for the parts and labor 2 An oil leak is discovered because of a faulty axle seal on a transaxle and the failure is determined to be warrantable Action The dealer replaces the seal file warranty for parts and labor 3 A transaxle is found to have low power and the machine is within the warranty period Action The dealer inspects the transaxle and determines which specific components are causing the low power This inspection may include disassembling the transaxle Once the components are indentified the dealer can determine if they are covered under warranty If the cost of repair parts plus labor is less than 60
9. ires the specific reason for the failure to be identified before a pre approval request is considered Ariens is unable to offer pre approval of a complete hydrostatic component replace ment under warranty based on a description of poor performance For 5400 Series transaxles all complete transaxle replacements must be pre approved for the warranty to be processed Model and Serial Numbers All warranty claims must contain Hydro Gear s model and serial number from the component for the claim to be processed Hydro Gear model and serial numbers appear on a decal on the component Example A transaxle model number is ZM GEEE 5LEF 2MLX A serial number is 2206D40050 These numbers must appear on any warranty claim Page 2 of 3 Date Dec 2012 No L 2124R Water Contaminated Oil In some cases dealers may find a transaxle has poor performance because the oil in the transaxle is con taminated with water The end user typically complains the transaxle performance worsens as the trans axle warms up To inspect possible water contaminated oil examine the oil in the transaxle Contaminated oil will be green or pea soup in appearance In extreme cases the oil will have a milky residue Water contaminated oil is not a reason to replace a transaxle In this case the correct service procedure is to drain and replace the contaminated oil If the transaxle does not have a removeable filter it will be nec essary to remove the transaxle from the mowe
10. of the total price of replacing the transaxle the dealer is to repair the transaxle If the cost of repair parts plus labor is greater than 60 of the total cost of replacing the transaxle the dealer is to replace the transaxle Troubleshooting Ariens Company inspects every major Hydro Gear component that is replaced under warranty In some cases returned components are not faulty Dealers can prevent non faulty returned components by inspecting additional external causes of the fail ure Possible examples include a slipping ground drive belt poor neutral adjustment or a frozen ground drive idler Included with this service letter is a checklist developed and used by Ariens Factory Service Schools to determine ground drive failures Use this information during inspections to assist in finding root causes that may otherwise be overlooked Replacing a Complete Pump Wheel Motor or Transaxle If a dealer chooses to replace a complete hydrostatic component and file warranty the Ariens Company will notify the dealer to return the component and will send a UPS call tag It is recommended dealers re use the replacement component packaging when shipping the original com ponent to Ariens The return component will be torn down and examined The claim will be denied if the failure was not warrantable no defect is found or the component could have been economically repaired in the field Pre Approving Warranty Claims The Ariens Company requ
11. r of i 12 consecutive months 1 year from the date of the first sale of the product or ii 90 days from the date of the first sale of the product on Rental applications or iii 12 consecutive months 1 year from the date of manufacture if proof of purchase is not available upon request and is subject to a limitation of 48 consecutive months 4 years from the date of manufacture REVIEWED TWO YEAR COMMERCIAL USAGE See Figure 1 Hydro Gear Warranty Time Frames The warranty period shall be limited to the earlier of i 24 consecutive months 2 years from the date of the first sale of the product or ii 90 days from the date of the first sale of the product on Rental applications or iii 24 consecutive months 2 years from the date of manufacture if proof of purchase is not available upon request and is subject to a limitation of 48 consecutive months 4 years from the date of manufacture PRODUCTS REBUILT BY HYDRO GEAR If a product is rebuilt by Hydro Gear during the original new product warranty period warranty on the rebuilt item shall be as set forth herein and shall continue for the balance of the original warranty period HYDRO GEAR REPLACEMENT PARTS All parts shall be warranted for 90 days from the date of original shipment of the parts from Hydro Gear HYDRO GEAR REPLACEMENT UNITS All replacement units shall be warranted for 180 days from the date of original shipment of the replacement units from Hy
12. r to drain the oil In extreme cases it may be necessary to flush the transaxle twice If the dealer determines the reason for the water contamination is warrantable a claim may be processed for the flushing process However most water contaminated oil cases are caused by customer neglect Parts Ariens Company stocks most common Hydro Gear parts used for repairs on transaxles pumps and wheel motors in equipment produced by Ariens The link below will open a current cross reference list of Hydro Gear to Ariens parts This list will be updated as new parts are made available through Ariens Company Ariens does not special order Hydro Gear parts not found on this list but these parts are available through Hydro Gear and their distributors http apache ariens com manuals 00000035 paf Labor Flat Rates The labor flat rates for Hydro Gear transmission repairs are e Removal internal repair and replace 3 5 hours e Removal diagnostic teardown and replace 2 0 hours e Removal and replace 1 5 Hours The labor rates for pump and wheel motors will vary by model Illustrated Parts Lists For breakdowns of Hydro Gear components used on equipment manufactured prior to 2009 use the Hydro Gear Parts Manual available for download at the Dealer Extranet website On newer equipment internal transaxle parts will be shown in the equipment breakdowns Authorized Hydro Gear dealers also have access to parts information through Hydro Gear s websit

L-2124R

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