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Warranty Training Manual

1. March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 37 APPENDIX B Hawker 9 Support Monthly Status Reporting Card M es ER A C Serial No Date of Report Company Phone Number Reporting Month Year Reported By E mail Fax Total Aircraft Utilization Landings A At end of reporting month F At end of reporting month B At end of previous month G At end of previous month C Total Hours for reporting H Total Landings for month Item A minus B reporting month Item F minus G Complete this Monthly Status Card forward to Hawker Beechcraft Corporation FAX 1 316 671 3060 Phone 1 316 676 6995 Attention Support Plus Billing This report may also be e mailed to supportplus hawkerbeechcraft com This report may also be accessed and submitted on line at http www hawkerbeechcraft com customer support support plus This must be received within 6 calendar days of the end of each month even if no hours flown March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 38 THIS PAGE INTE
2. March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 39 APPENDIX C SERVICE BULLETINS REQUIRED FOR ENROLLMENT 1 In accordance with Article Section 6 2 of this Agreement at the sole and complete discretion of HBC the Owner agrees at its own cost or expense to incorporate the latest revision of i all HBC Mandatory Service Bulletins ii all Recommended Service Bulletins having a specified compliance requirement prior to exceeding the compliance requirement for these types of Service Bulletins issued prior to the effective date of this Agreement as applicable to the Aircraft iii all Recommended Service Bulletins in the attached list prior to being entitled to any of the benefits of the Plan Proof of compliance will be required to determine Service Bulletin incorporation The Plan will not provided coverage for any service bulletin issued prior to enrollment and service bulletins previously offered at no charge to the Owner for which the Owner has exceeded the deadline specified by HBC and or its suppliers for ordering or installing the related components or kits March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 40 LY BLAN March 2012 Hawker Agreement Final 4 6
3. nnne nennen nnne nnn 3 ARTICLE PROGRAM TERMS AND HOURLY RATES 5 SECTION 1 AIRCRAFT ENROLLMENT rennen nenne nennen nnn natns natns tna Rennen asma anna 5 SECTION 2 TERM OF THE AGREEMENT eren nennen nennen nnns that tn sn nne nsns sina snas 5 SECTION HOURLY RATE 5 11 111 11 111 11 1 nn 5 SECTION 4 HOURLY lg ennai danene unnn nnnm 7 SECTION 5 HOURLY RATE 9 SECTION 6 AIRCRAFT ENROLLMENT AND COMPONENT 11 SECTION 7 TRANSFER OF 12 SECTION 8 SUPPORT Plus 5 1 ennenen eneen na 12 ARTICLE COVERAGE UNDER THE PLAN cessent nnne nnn 13 SECTION 1 COVERED UNDER THE PLAN 13 SECTION 2 EXCLUDED FROM COVERAGE UNDER 2 2 2 4 1 1 16 ARTICLE IV PROCEDURES UNDER THE
4. NEWS YOU CAN USE Doc 852 2002 Date January 3 2002 original issue date To Beechcraft Authorized Service Centers This letter serves to update and expand existing Beechcraft policies for submission and follow up on all New Part Return claims submitted for reimbursement W1 Rejected Warranty Claim VS NEW PART RETURN Claim W1 REJECTED WARRANTY CLAIM Mis Identified Part for example part is stamped with a left hand part number but it is actually a right hand part Mis Manufactured parts please carefully identify Installed does not fit If installed it is a W1 Rejected claim if it has not flown NEW PART RETURN CLAIM Shortages in shipment must report in 10 days Z02 Kit shortages Z03 Catalog Errors 704 Ordered in Error 205 Packaging Insufficient by HBP amp D Z06 Expired shelf life items Z07 Wrong part shipped for example ordered a gasket but received a bolt 209 Duplicate shipment Z17 Improper paperwork for example serial number on part and paperwork do not match 725 Thank you for your attention Beechcraft Corporation Warranty Programs If you have any questions please contact your Beechcraft Claims Administrator If you are uncertain whom to contact please e mail Warranty beechcraft com and your e mail will be forwarded to your claims administrator for response q2eechcraft NEWS YOU CAN USE To All Beechcraft Authorized Service Centers Subject Obligations of Beech
5. BEECHCRAFT Warranty Training Manual We build aircraft you can believe in 9 We build aircraft you can believe in Warranty Documents Acceptable Language Any kind of claim Warranty Support Plus Service Bulletins Post Delivery Commitments Goodwill Etc 1 We build aircraft you Writing Squawks The next person to read your write up wasn t there when it happened or when you wrote it MAKE IT PERFECTLY CLEAR 9 We build aircraft you can believe in Who will see the claim Once the claim is received at Beechcraft Corporation it is possible that all of the people departments listed below will review the claim data e Warranty claims administrator Technical service in house and field support Beechcraft Receiving Beechcraft Quality e Engineering Parts Suppliers FAA When Writing Any Document Keep in Mind That It May Be Produced In A Lawsuit Involving Both Our Companies qJeechcraft We build aircraft you can believe in Details Are Important INCORRECT The door handle is broken CORRECT The door handle has no recoil action INCORRECT The h stab would not operate CORRECT The h stab would not operate at temperatures below 15 in flight Examples of terms for use in squawks LEAKS CHAFFED SPALLED CRACKED UNDERSIZED OVERSIZED UPSIDE DOWN INTERMITTENT 9 We build aircraft you can believe
6. 19 SECTION 1 AIRCRAFT OPERATION LABOR AND COMPONENT EXCHANGE 19 ARTICLE V STANDARD TERMS AND CONDITIONS 26 SECTION 1 PAYMENT 5 4 1 1 1 2024 1 4 4 4 12 4 2 1 26 SECTION 2 1 1 26 SECTION 3 TITLE AND RISK 55 522 deni sece 27 SECTION 4 CHARGES AND 5 1 1 111111111 1 sensi nnn sies strain anna n nean 2827 SECTION 5 EXCUSABLE DELAY AND NONPERFORMANCE eere 28 SECTION 6 WARRANTY eret tite tette 29 SECTION 7 LIMITATION OF LIABILITY eene 29 March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page iii SECTION 8 SUPPORT SERVICES UNDER THE PLAN eene nennen nnn 29 SECTION 9 WAIVER AND 5 29 SECTION 10 APPLICABLE LAW AND DISPUTES esee nn nnne nri 30 SECTION 11 APPENDIGES ierit ret nee eoo 30 SECTION 2 2 a araea 31 SECTION 13 ENTIRE AGREEMENT tiere lesen 31 APPENDIX Gm E 3
7. 2 1 13 2 1 14 2 1 15 2 1 16 2 1 17 2 1 18 2 1 19 2 1 20 2 1 21 All charges for all types of maintenance and or repair of equipment not installed on the Aircraft by HBC or under the direction of HBC or any customer furnished equipment All charges for all types of maintenance and or repairs resulting from exceeding any Aircraft and or engine or APU operating limitation unless the exceedence is caused by a confirmed Aircraft component malfunction charges for all types of additional maintenance resulting from exceeding any Aircraft inspection time limitation or performed outside of the inspection tolerance Any charges for any parts or services for repairs related to the Aircraft structure required after the Aircraft is no longer within HBC s limited warranty Any charges incurred resulting from any damages to a component arising from or attributable directly or indirectly to repairs service and or inspections and subsequent testing and or recertification of equipment due to 1 abuse 2 accident 3 negligence 4 foreign object damage or contamination b subsequent or consequential damage 6 corrosion or erosion 7 force majeure such as but not limited to environmentally induced turbulence hurricanes lightning rain hail wind and tornado 8 theft 9 acts of war and or civil disturbance 10 an event covered by an insurance policy 11 labor strikes 12 failure to comply with FAA ADs HBC manda
8. 316 676 8644 or karren_gasche beechcraft com Kay Brewster 316 676 7034 or kay_brewster beechcraft com Marilyn Morton 316 676 7282 or marilyn morton Qbeechcraft com Elizabeth Stockbauer 316 676 2713 or Elizabeth stockbauer beechcraft com Or call 800 429 5372 select 7 then ask for your Claims Administrator Service Bulletins Kathy Neukirch 316 676 7193 or Kathy neukirch beechcraft com Support Plus Domestic Carla Walls 316 676 3297 or carla_walls beechcraft com International Ravy Son 9 316 676 3049 son Qbeechcraft com Donna Stewart 316 676 1413 or donna stewart Qbeechcraft com Karren Gasche 316 676 8644 or karren_gasche beechcraft com W1 Rejected Out of box Parts rejected prior to first flight can be installed not flown Kathy Neukirch 316 676 7193 or Kathy neukirch beechcraft com New Part Returns Diana Miller 316 676 5815 or diana_miller beechcraft com Carol Venegas 316 676 2458 or venegas beechcraft com Please note these are shipped to Grapevine TX only and can be restocked New Part Returns cannot have been installed Cores Diana Miller 316 676 5815 or diana_miller beechcraft com Carol Venegas 316 676 2458 or venegas beechcraft com No Charge Replacement Part Claims Orders Marilyn Morton 316 676 7282 or marilyn morton Qbeechcraft com Beechcraft WEB Shelly Riedel 316 676 3685 or 1 888 727 4344 option 3 or email michelle riedel b
9. Attitude amp Direction Landing and Taxiing Aids Independent Position Determining Dependent Position Determining Flight Management Computing Oxygen General Crew Passenger Portable Pneumatic General Distribution Indicating Vacuum General Distribution Indicating Water Waste General SYS CHAP SUB SYS SECTION 38 10 38 20 38 30 38 40 41 00 41 10 41 20 41 30 44 00 44 10 44 20 44 30 44 40 44 50 44 60 45 00 45 05 45 20 45 45 45 50 45 60 45 70 46 00 46 10 46 20 46 30 46 40 46 50 49 00 TITLE DEFINITION Potable Wash Waste Disposal Air Supply Water Ballast General Storage Dump Indication Cabin Systems General Cabin Core System In flight Entertainment System External Communication System Cabin Mass Memory System Cabin Monitoring System Miscellaneous Cabin System Central Maintenance System CMS General CMS Aircraft General CMS Airframe Systems Central Maintenance System CMS Structures CMS Propellers CMS Power Plant Information Systems General Airplane General Information Systems Flight Deck Information Systems Maintenance Information Systems Passenger Cabin Information Systems Miscellaneous Information Systems Airborne Auxiliary Power General SYS CHAP SUB SYS SECTION 49 10 49 20 49 30 49 40 49 50 49 60 49 70 49 80 49 90 50 00 50 10 50 20 50 30 50 50 50 60
10. Please note notification to Beechcraft Warranty of deferred items does not guarantee coverage if the item is non coverable Deferrals will be considered at estimated held cost only any overage will be the responsibility of the Authorized Service Center Parts over 500 ordered directly from a different Beechcraft Authorized Service Center must have been originally sourced from HBP amp D to be filed for credit The Service Center holding the valid HBP amp D PO must file the W2 claim for the part They should use your Customer ID Shop Code if the work was done in your facility For valid claims Beechcraft will pay net price and ASCAP You may file a W5 claim for labor completed at your facility Please cross reference the two claim numbers if possible If you do not know the other facility s claim number please mention in your narrative that the part claim will be filed by name of other center If you source a part from someplace other than HBP amp D and that part did not originate from HBP amp D you may only file for free replacement part excludes avionics and engines which must be sourced from the applicable Supplier Keep in mind if you take this option the installed part not from HBP amp D does not carry the aircraft warranty but rather the outside source s coverage 5 21 2013 Use NONBeech as the aircraft s n when a HBP amp D part fails on a NON Beech plane with the make model and serial number of that specific a c included in the na
11. Writing Squawks Be brief concise and complete but give us all the details Every claim must include a squawk fix and ops check e Each claim must stand on it s own merit e Do not imply liability responsibility or incompetence dJeechcraft We build aircraft you can believe in Words to Avoid Don t use superlatives Very Unbelievable Extremely Unacceptable Words without an explanation BROKEN use only if part is separated by force into two or more pieces Be specific in describing the location cause and description of the break BURN use only if an actual fire with flames has occurred and this information must be included in the narrative FAIL use only if describing an annunciator indication Use spaces between 1 in that event to permit entry of the claim into our system FEW SEVERAL SOME MANY must quantify how many INOP if a part has no response whatsoever to applied power describe as no response to applied power NOT INSTALLED PROPERLY please explain specifically what is meant WORN Material or part consumed as a result of exposure to operation or usage Please note Not a warranty squawk snag Worn material or parts are not covered by warranty Never Use Unserviceable Deteriorated Breach Disintegrated Defect Critical Damaged Dangerous Doesn t work Excessive Malfunction Negligent Problem Unbelievable Very Unreliable Warrant Faulty Imperfection Bad 9 We build aircraft
12. repair order or any other similar documentation which will report events such as but not limited to abuse or damage to any component modifications repairs and maintenance as prescribed by HBC instructions and or those any appropriate Airworthiness Authorities This form will be signed by an authorized representative of the non HBC authorized service facility n addition such repair information will be accompanied by a properly completed part information form supplied with the replacement part or equivalent 1 7 3 All maintenance at such non HBC authorized service facility must be reported to HBC within ten 10 working days from occurrence The Owner will provide proof of payment within thirty 30 calendar days from the date of having such repairs accomplished All Owner invoices for work performed submitted more than sixty 60 days after the completion of the maintenance event will not be eligible for payment by HBC All such reports and invoices must be detailed regarding the maintenance task level for parts and labor 1 7 4 Provided that it has received all required documentation upon acceptance of a valid claim HBC will issue to the Owner a credit for the amount of such repair labor charges Costs associated with such labor will be the responsibility of HBC only to the extent that HBC would have been responsible had the work been accomplished at the Service Facility The Owner will be responsible for any costs over and above the amou
13. 2012 docx March 2012 Page 41 Hawker Secchcraft 000 APPENDIX D Support Notification of Aircraft Sale or Registration Number change A C Serial No Reported By Date of Notification Phone Number Agreement No Fax Number Name on Agreement Email Sol In process of sald Registration Number Change Date of Sale Registration Number Change Hours at Sale Registration Number Change Landings at Sale Registration Number Change Registration Number Change from Prospective New Owner Name Address Phone Number Fax Number Contact Name Email Address Comments Complete this Notification and forward to Hawker Beechcraft Corporation FAX 1 316 671 3060 Phone 1 316 676 0448 Attention Support Plus This notification may also be e mailed to supportplus hawkerbeechcraft com March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 42 Warranty Part Returns Contact List Standard Warranty amp Spare Part Warranty Karren Gasche 316 676 8644 or karren_gasche beechcraft com Kay Brewster 316 676 7034 or kay_brewster beechcraft com Marilyn Morton 316 676 7282 or marilyn morton Qbeechcraft com Elizabeth Stockbauer 316 676 2713 or Elizabeth stockbauer beechcraft com Or call 800 429 5372 select 7 then ask for your Claims Administrator Service Bulletins Kathy Neukirch 316 676 7193 or Kathy neukirch beechcraft com
14. 52 00 52 10 52 20 52 30 52 40 52 50 52 60 52 70 52 80 53 00 54 00 54 10 54 50 55 00 TITLE DEFINITION Power Plant Engine Engine Fuel And Control Ignition And Starting Air Engine Controls Indicating Exhaust Oil Cargo And Accessory Compartments General Cargo Compartments Cargo Loading Systems Cargo Related Systems Accessory Compartments Insulation Doors General Passenger Crew Emergency Exit Cargo Service Fixed Interior Entrance Stairs Door Warning Landing Gear Fuselage General Nacelles Pylons General Nacelle Section Pylon Stabilizers General SYS CHAP SUB SYS SECTION 55 10 55 20 55 30 55 40 56 00 56 10 56 20 56 30 56 40 57 00 57 10 57 20 57 30 57 40 57 50 57 60 57 70 57 90 61 00 61 10 61 20 61 30 61 40 61 50 62 00 63 00 64 00 65 00 66 00 67 00 TITLE DEFINITION Horizontal Stabilizer or Canard Elevator Vertical Stabilizer Rudder Windows General Flight Compartment Passenger Compartment Door Inspection and Observation Wings General Center Wing Outer Wing Wing Tip Leading Edge and Leading Edge Devices Trailing Edge and Trailing Edge Devices Ailerons Spoilers Wing Folding System Propellers Propulsors General Propeller Assembly Controlling Braking Indicating Propulsor Duct Rotors Rotor Drives Tail Rotor Tail Rotor Drive Folding Blades Py
15. 7 at its own discretion may provide a serviceable component as no charge rental component to the Owner to replace an unserviceable component pending its repair or overhaul by HBC or any supplier designated by HBC The Plan will provide coverage for labor and the supply of related parts and or consumables necessary to install the serviceable no charge rental component and to reinstall the repaired or overhauled component in the Aircraft The Owner will remove and return the serviceable no charge rental component to HBC within fifteen 15 days after the return to the Owner of the repaired or overhauled component 1 6 8 The Owner agrees that for any unserviceable component or consumables removed from the Aircraft by the Owner for which HBC or HBP amp D has exchanged a serviceable component or consumables to the Owner under the Plan pursuant to the provisions of this Agreement i if specifically requested by HBC any unserviceable component or consumables removed by the Owner will be returned to HBC or any supplier or repair or overhaul facility designated by HBC within fifteen 15 days of removal or ii if requested by HBC the Owner will properly store any removed unserviceable component or consumables at the Owner s expense until HBC issues instructions for its disposal or unless the Owner is specifically requested by HBC to do otherwise unserviceable components or consumables not requested to be returned to HBC or HBP amp D as th
16. All charges for all types of consumable or expendable used by the Owner in performing servicing of the Aircraft engines or APU including without limitation fuel lubrication oil hydraulic oil de ice or anti ice fluids water or waste systems oxygen nitrogen rain repellent windscreen surface treatments general inspection and condition cleaning and preflight or post flight inspections and any other maintenance activity of similar nature 2 1 6 All charges for all types of repairs or services not performed in accordance with the then current requirements of FAA ADs HBC mandatory or recommended Service Bulletins and FAA Approved Manuals and any other HBC and HBC supplier s written instructions pertaining to inspection maintenance or operation including but not limited to repairs service or inspections which are not recommended or required by the manufacturer of the Aircraft its engines APU or suppliers of other parts components or systems installed on the Aircraft 2 1 7 Any charges incurred for inspections or the replacement and or recertification of a component that remains serviceable but is returned due to periodic recertification requirements of any appropriate Airworthiness Authorities or resulting from additional requirements beyond Federal Aviation Administration or equivalent Airworthiness Authority operational requirements March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 16 2 1 10 2 1 11 2 1 12
17. Bonanza 5 Years 3 Years 5 Years 2 Years 400 hrs 2 Years 800 hrs or TBO Garmin FlightLevel engine accessories 1 Year or 1000 hours Structure fuselage empennage wing and control surfaces Engine and Avionics warranties are held by the OEM not Beechcraft Garmin Warranty for the Piston aircraft has gone from 2 year to 5 years warranty starting with the following serial number E 3937 and forward amp TH 2273 TH 2287 and forward Engine Warranty Pistons For a period of thirty six 36 months or until the expiration of CMT s recommended Time Between Overhaul TBO If years and hours are both shown the warranty is valid for the specific number of years or hours whichever comes first Avionics package warranty coverage is shown above Avionics parts manufactured by other suppliers have varying coverage s and are not reflected in the package coverage noted above On all models Life Limit parts are now subject to pro ration based on time and or hour limits Warranty terms noted about are standard commercial contract Coverage may vary per the contract KA 250 is BY 122 BY 124 and after And BZ 1 and after Updated 2 13 2013 Serial Number Beechcraft Aircraft Prefixes amp Types Product King Air King Air King Air King Air King Air King Air King Air King Air Bonanza Bonanza Bonanza Bonanza Bonanza Bonanza Turbo King Air King Air King Air Hawker Hawker Hawker King Air
18. Hangar fees tooling fees or any such related airport charges Taxes duties tariffs Travel time Living or transportation expenses for crew maintenance personnel or passengers Failure of the operator to perform proper maintenance or use contrary to Beechcraft s current operating and maintenance instructions or recommendations dJeechcraft Doc 852 12 0053 Date August 13 2012 To All Authorized Service Centers and Customers Subjects Support Plus Tire Replacements for Wear Support Plus Time Due Overhaul original issue 852 10 0034 Dec 2010 This News You Can Use is being issued to emphasize two Support Plus policies 1 the policy concerning worn tire replacements and 2 the policy requiring installation of an Overhauled part for a Time Due Overhaul requirement 1 Support Plus provides coverage for installation of a new tire when the removed tire is worn to limits Support Plus does not provide for a wheel and tire assembly to be installed as a convenience when only a tire should have been installed to relieve the worn to limit condition If HBP amp D does not have the tire needed in stock please obtain the tire from a local source and file the claim for a no charge replacement select send replacement versus credit at claim entry At no time will Support Plus allow for a wheel and tire assembly as replacement for a worn to limit tire 2 When a part is called out for a Time Due Overhaul Support Plus permits the purch
19. IMPLIED CONDITION AND ANY OTHER OBLIGATION OR LIABILITY ON THE PART OF HBC TO ANYONE OF ANY NATURE WHATSOEVER BY REASON OF THE OBLIGATIONS CREATED PURSUANT TO THIS AGREEMENT SECTION 7 LIMITATION OF LIABILITY 7 1 HBC WILL NOT BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL INCIDENTAL MULTIPLE AND OR PUNITIVE DAMAGES OF ANY KIND OR NATURE UNDER ANY CIRCUMSTANCES WHATSOEVER AND HOWSOEVER CAUSED NOR FOR ANY LOSSES DAMAGES FOR OR ARISING OUT OF ANY LACK OR LOSS OF USE OF ANY AIRCRAFT OR ANY COMPONENT AND RELATED CONSUMABLES EXCHANGED OR NO CHARGE RENTAL COMPONENTS PROVIDED UNDER THE PLAN OR THIS AGREEMENT FOR ANY REASON WHATSOEVER SECTION 8 SUPPORT SERVICES UNDER THE PLAN 8 1 8 1 1 The Owner hereby understands and agrees that Support services provided under the Plan pursuant to the provisions of this Agreement may with respect to the Aircraft be performed at any time and from time to time by the Service Facility as HBC may in its own discretion decide and appoint and where an ASC facility is appointed by HBC pursuant to the provisions of an Authorized Service Center Agreement then the ASC will only have the power to exercise those rights or perform those obligations which the terms and conditions of the Agreement specifically provided to be exercised or performed by HBC SECTION 9 WAIVER 9 1 The failure of either party at any time to require performance by the other party of any provision of this Agre
20. SB in the claim narrative Updated 2 22 2013 via the Internet http www 1 airweb faa gov REGULATORY_AND_ GUIDANCE LIBRARY RGAD NSF MAINFRAME NETSCAPE4X OpenFrameSet SB s via the Internet WW W beechcraft com wWPwWN Service Support Left column select Service Bulletins Communiques Select On Line Service information OSI Library Select Product line either Beechcraft or Hawker at top on the left Under the Pub Number field enter the SB only as XX XXXX Please note at the bottom the Publication types are all checked One or all can be selected On the right column you should find Search Results The SB number should be selected by double clicking The SB should now be opened This can be printed also Any questions Please call Beechcraft Warranty at 316 676 7193 or email warranty beechcraft com For error messages encountered during claim entry read the SB and verify that the aircraft is within the effectivity warranty coverage is applicable and the correct part numbers are applied If error messages are still encountered please call Kathy at 316 676 7193 to verify coverage You may see the following two errors 1 SB not valid for the aircraft aircraft model This occurs when the aircraft serial number is not valid for the SB If your aircraft serial number is listed in the effectivity it may require our attention See contact information above Part installed is not valid for SB
21. a Service Program offered and administered by Pratt amp Whitney Canada Inc for the exchange or supply of materials or labor related to the Pratt amp Whitney engines installed on the Aircraft in consideration of the monthly payment of a service charge as per the terms and conditions of the ESP contract March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 33 1 16 1 19 1 20 1 21 1 22 1 23 1 24 FAULT NOT FOUND means labor performed with the intent to repair rectify or troubleshoot any condition or component or the removal of any component which is returned to HBC and or to any supplier or repair or overhaul facility designated by HBC which after investigation by HBC is found to be serviceable resulting in no change or no findings confirmed due to the condition and or component s which is or are within serviceable limits as per the appropriate manuals FLAT RATE CHARGES means charges for labor hour reimbursement where HBC in its sole and absolute discretion has established a flat rate labor allowance that after taking into consideration the normal requirements for accomplishing a maintenance task on the Aircraft consists of a nominal quantity of labor hours for accomplishing such work including labor for gaining access to inspecting checking troubleshooting removing repairing refurbishing or overhauling or replacing any component and related consumables for each scheduled and or unscheduled mainte
22. adequately pack and crate for shipment any and all components to be returned to HBC under the Plan 4 3 The Owner will be responsible to obtain at its own cost all permits licenses clearances or documents for the import or export of any component exchanged under the Plan 4 4 Any and all monthly service charges and any and all other amounts to be paid or refunded by the Owner to HBC pursuant to this Agreement will not include any sales use personal property excise consumption goods and services value added or any similar or any other taxes duties or assessments including interest and penalties thereon which may be levied assessed or imposed by any governmental authority or agency on or as a result of this Agreement or the Plan or the Aircraft itself or any transaction under the Plan or any other matters or things covered the Plan to the extent imposed by law on HBC or the Owner as the case may be Owner will pay any such tax duty or assessment including interest and penalties thereon HBC will notify the Owner of any such tax duty or assessment including interest and penalties thereon that any governmental authority or agency is seeking to collect from and the Owner agrees to promptly but in no event later than ten 10 calendar days after receiving such notice pay same directly to said governmental authority or agency or to reimburse HBC for said tax duty or assessment including interest and penalties thereon
23. amount equal to the overhaul cost per hour cycle or month as applicable for the unused portion of the designated service life THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 20 14 Unscheduled Component Removal 1 4 4 HBC will exchange any component and related consumables with the Owner to support any unscheduled component removal in accordance with the following conditions 1 4 2 at its discretion may require the Owner or the Service Facility to obtain prior written authorization of a HBC representative for any unscheduled component removal with a retail price in excess of 15 000USD may in its own discretion send a representative to the aircraft location at the expense of HBC to verify the condition of any unserviceable component and the cause of its failure and if required to authorize the removal of such component If the Aircraft is AOG due to an unscheduled component removal HBC will reply to the Owner s request within 24 hours of receipt of an order for the replacement component 1 4 3 Any component and related consumables exchanged by HBC for any unscheduled component removal will be forwarded with reasonable efforts by HBC to the aircraft location within 48 hours of receipt of an order for the replacement component 1 4 4 Notwithstanding the provisions of Section 1 3 1 above HBC at its option and for purely economic reasons may require th
24. and aircraft combination This occurs when the part requested on the claim is not valid or listed on the SB Please verify the part removed and installed on the SB instructions first then contact Beechcraft if you still receive an error New Parts amp Cores dJeechcraft NEW PART RETURN REQUIREMENTS For your benefit we have enclosed our return policy If it becomes necessary for you to return a component purchased from HBP amp D we will be able to respond to your claim more efficiently if you follow these guidelines Requests to retum components must be made within 30 days from date of shipment Reports of shortage in shipment must be made within 10 days from invoice date Normal handling charges are 1596 50 00 minimum 500 00 maximum on stock items Recertification charges may also be applied to the return of specific parts All costs including freight will be credited in the case of a HBP amp D error All returns must have prior approval to return and should be returned with all freight and custom charges prepaid Items with prior approval will be processed in a timelier manner Original documentation which includes all CAA FAA airworthiness documentation furnished with the original shipment must accompany the part Please reuse the original packing material methods when possible Claims to the carrier should be submitted upon receipt for obvious shortage or carton damage If it becomes necessary to submit your claim t
25. and or airworthiness directives to maintain an item in a serviceable condition by systematic inspection detection functional and or operational checks to ensure a satisfactory operating condition as defined by the limits tolerances or allowances SERVICEABLE COMPONENT OR SERVICEABLE means any component that is in a satisfactory operating condition as defined by the limits tolerances or allowances set forth in any applicable manuals bulletins guidelines specifications publications and or written instructions and or that is compliance with all appropriate Airworthiness Authorities requirements and or airworthiness directives SERVICE FACILITY means the appropriately rated Hawker Beechcraft Services facility for the purposes of conducting all scheduled inspection requirements and all unscheduled maintenance requirements required on the Aircraft appropriately rated Hawker Beechcraft Corporation Authorized Service Center is also included in the definition of Service Facility and may perform certain unscheduled maintenance requirements and certain scheduled inspection requirements as defined in Article Section 1 2 2 and 1 2 3 above The appropriately rated Hawker Beechcraft Corporation Authorized Service Center is also included in the definition of Service Facility for the purpose of conducting all scheduled inspection requirements and all unscheduled maintenance required on the Aircraft for Owners with a base of operation outsid
26. as W5 type claims 4 BIA will credit for the following Warrantable items Normal maintenance Cleaning Outside Service with mark up up to your standard rate not to exceed Beechcraft s cap Sales Tax Overtime if required Service Documents see Service Bulletin section for instructions 5 BIA will not credit for the following e Fuel e FOD or any incident that would be covered by insurance BIA information updated February 2013 Claim Check List File it correctly the first time Proofread the removed part number serial number and valuation type new overhaul repaired rebuilt to avoid edits and refiles If the part removed is not original equipment please make sure to enter the spare install date and correct part hours Spare Install Date The date the now failed removed part was installed Narrative what happened or didn t happen What was the part doing or not doing What was the fixed Were the required operational check completed o Be factual and clear o If Beechcraft Technical Support was involved tell us who and why For credit requests you must provide a valid HBP amp D Purchase Order number Complete a part information tag to be returned with the part and ship to the correct address Return the removed part as soon as the claim is entered with a Return Authorization attached to it Warranty Filing Tips Outside Service Invoices should be attached to the claim when filing If fax
27. incorporated or performed 2 1 3 All charges for any and all labor performed by the Owner and or all charges for any and all labor if selected under the Plan performed by or on behalf of the Owner which are i labor overtime and or premium charges or ii beyond allowed flat rate labor charges and or a reasonable number of hours or iii labor charges beyond a reasonable value as covered pursuant to the Plan and authorized and or directed by HBC for the maintenance task performed or iv discretionary inspections pre purchase evaluation inspections and associated rectification that would not otherwise have been discovered or discretionary component removal at the direction of the Owner or v preparation of the Aircraft for maintenance cleaning handling or towing or vi routine labor as defined pursuant to the Plan 2 1 4 All charges incurred in rendering services pursuant to the Plan at the express request of the Owner at locations other than the Service Facility for all types of tooling fees hangar fees or any related airport fees or travel related expenses including but not limited to travel living and lodging expenses related to AOG repairs Such expenses will be the responsibility of the Owner and will be paid by the Owner The limitation set forth above does not apply to travel related expenses incurred in connection with normal customer support services which are provided by HBC to all of its customers without charge 2 1 5
28. line shaft tube or bolt about which it rotates usually a bearing The distance from the center of a circle to the outside edge Often used to discuss a curve in material High electrical resistance in an electrical circuit causing improper component or circuit operation Low electrical resistance in an electrical circuit causing improper component or circuit operation Blocked or limited usually refers to limited flow in hoses or tubing Usually applies to operation as opposed to surface finish that is a condition of the bearing where during the spin test the rotation is rough To move with pressure or friction against another part Extensive breaking apart of material usually caused by high stresses differential pressure locally applied force or any combination of these See Corrosion S Deep scratch or scratches made during part operation by sharp edges of foreign particles Light narrow shallow mark or marks caused by movement of a sharp object or particle across a surface Correctly installed or fastened so as not to loosen Parts bound together because of expansion or contraction due to high or low temperature foreign object jammed in mechanism A space or gap caused by two parts moving away from each other Dividing a body by cutting action that is division of a body so as to cause its parts to slide relative to each other in a direction parallel to their plane of contact Undesired current path b
29. of a part resulting in damage to the installed part or to associated parts Condensed liquid usually a small quantity of water N A sharp surface indentation caused by impact of a foreign object Material displaced is seldom separated A condition of being clogged or blocked in the way of something See Contamination Incomplete electrical circuit due to separation at or between electrical points Diameters of part not constant P The outer surface or edge of a body Small irregular shaped hollows in the surface usually caused by corrosion chipping or heavy electrical discharge Lightning Movement of one part in relation to another free motion Limited play between parts is often required Pipe hoses tubing channeling internal passage etc which are totally or partially blocked The exact clamping force applied to bearing races or mating parts to eliminate the possibility of play during operation usually established in bearings by shimming and measuring rotational drag torque To grow spread out usually referring to cracks A hole through material usually caused by complete penetration of a foreign object Note FOD is not covered Radial Play Radius Resistance high Resistance low Restricted Rough Rubbed Ruptured Rust Scored Scratched Secured Seized Separation Sheared Shorted R The perpendicular movement of a part outward at right angles from the
30. provided directly by MedAire March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 14 THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 15 SECTION 2 EXCLUDED FROM COVERAGE UNDER THE PLAN 2 1 The Plan will not provide any coverage whatsoever for the following items 2 1 1 Any charges for engine or APU components and or labor resulting from work such as but not limited to gaining access to inspecting checking troubleshooting rigging engine compressor washing removing repairing refurbishing or overhauling or replacing any engine or APU component and related gaskets seals O rings and other similar type consumables 2 1 2 charges incurred resulting from modification installation and or maintenance with respect to any optional equipment or modifications incorporated in the Aircraft equipment outfitting or avionics modifications or installations by STC not installed by HBC or under HBC s direction or FAA or equivalent airworthiness authority mandated generic aircraft modifications inspections or procedures including but not limited to test procedures affecting the Aircraft but which are not specifically directed to the Hawker Beechcraft model in question or other similar actions
31. the Plan upon initial delivery into service HBC agrees to waive compliance by the Owner with the provisions of this Section 6 1 For aircraft enrolled into the Plan after initial delivery into service the Owner at its own cost makes the Aircraft available to HBC at a mutually acceptable date and Hawker Beechcraft Services HBS location to allow HBC in the presence of any representative of the Owner to perform at the expense of the Owner an initial inspection and flight test of the Aircraft to determine the maintenance status of the Aircraft and the condition and use of any and all components on the Aircraft covered under the Plan The Owner at its own cost corrects any and all deficiencies identified by component on the Aircraft covered under the Plan to the satisfaction of HBC The Owner at its own cost or expense will comply with all HBC mandatory service bulletins issued prior to the effective date of this Agreement as well as all HBC recommended service bulletins issued prior to the effective date of this Agreement having a HBC specified compliance deadline The Owner will comply with all the HBC service bulletins referred in this Section 6 1 prior to being entitled to any of the benefits of the Plan or within the compliance deadline specified in any applicable service bulletin unless such period or deadline is extended in writing by HBC If the Owner fails to perform its obligations under this Section 6 HBC at i
32. utilization may be submitted to HBC using the Monthly Status Reporting Card a copy of which is attached hereto as Appendix B and In the absence of the on line or printed Monthly Status Reporting Card HBC will invoice the Owner an amount based on at least the monthly minimum required flight hours multiplied by the Hourly Rate Without limiting any of the foregoing provisions should the Owner fail to report monthly utilization or in the event that the Owner is in arrears in paying invoice issued by HBC for goods or services provided to the Owner for the Aircraft any benefits to be provided under the Plan will at the option of HBC be suspended for so long as payment from the Owner is not received In addition but without prejudice and under reserve of any other rights or recourses that HBC may legally have HBC will have the right to terminate this Agreement in accordance with the provisions set forth in Article V Section 2 THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 7 4 3 4 The Owner hereby agrees that from the effective date of this Agreement until expiration of the current calendar year the base hourly usage rate set forth below will be used by the Owner for purposes of computing oe service charge pursuant to Article V Section 1 of the Agreement hereafter Hourly Rate In Warranty Out of Warranty In Service
33. 115 Flight Simulator Systems Systems required for simulator operations For subsystem section assignments and descriptions see International Air Transport Association IATA document Simulator Documentation Requirements 2000 Peel Street Montreal Quebec Canada H3A 2R4 phone 514 985 6330 SYS SUB SYS CHAP SECTION TITLE DEFINITION 116 Flight Simulator Cuing Systems Simulator systems that provide perceptual cues to the crew in training For subsystem section assignments and descriptions see International Air Transport Association IATA document Simulator Documentation Requirements IATA 2000 Peel Street Montreal Quebec Canada 2R4 phone 514 985 6330 Support Plus Support Plus Contact List Support Plus Contracts Information Derek Taylor 316 676 0448 or supportplus beechcraft com Cherie Parker 316 676 0448 or supportplus beechcraft com Support Plus Claim Settlement Carla Walls 316 676 3297 or carla_walls beechcraft com Support Plus Claim Entry or System Errors Carol Minton 316 676 7496 or warranty beechcraft com WEB related questions such as cannot log into the network or need to set up a new person for access Shelly Riedel 316 676 3685 or 1 888 727 4344 option 3 or email michelle_riedel beechcraft com Revised February 2013 Support Plus What is Covered Parts and Labor 1 Scheduled inspections and maintenance 2 Components and related consumabl
34. 1487 provided thatthe same information is supplied HBP amp D reserves the right to return cores at customer expense and not issue core credit for cores that are BER Beyond Economic Repair incomplete data tags disassembled not like for like part number or if the core returned exceeds normal run out condition and is going to incur charges over and above the standard overhaul HBP amp D will provide bill back notification to the customer within 45 days from receipt of the core if over and aboves or core unacceptability should be identified Cores must be returned to HBP amp D unless otherwise directed by Beechcraft Corporation within 30 days for Domestic orders 45 days for International orders from the date of shipment Address labels are available through TMDC beechcraft com Failure to comply with the above requirements may delay or forfeit core credit issuance TMDC Q9 beechcraft com FROM SHIP TO HAWKER BEECHCRAFT PARTS amp DISTRIBUTION C O PFS WEB 801 INDUSTRIAL BLVD STE 100 DOCK B GRAPEVINE TX 76051 en PAN WE O 412 Thank you for purchasing quality exchange parts from HBP amp D 9 PROCEDURES FOR RETURNING WARRANTY PARTS TO BEECHCRAFT 1 If instructed by Beechcraft Warranty or the Warranty Website to return part the complete part must be returned to Beechcraft Warranty with any covers cases lenses etc All parts must be properly packed including Electrostatic Discharge ESD prot
35. 2 SECTION 1 6 annnm nne Di ena teen neret 32 APPENDIX E sn 38 MONTHLY STATUS REPORTING 38 APPENDIX Qe Liao misisti couilles oss M o BM 40 SERVICE BULLETINS REQUIRED FOR ENROLLMENT tenen eene toten eats 40 APPENDIX D oett Denier e ento ev e roast 42 NOTIFICATION OF AIRCRAFT SALE OR REGISTRATION NUMBER 42 THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page iv Hawker Beechcraft Corporation Support Plus AGREEMENT This agreement No lt lt gt gt the Agreement is entered into effective as of the lt lt Effective Datess Effective Date by and between HAWKER BEECHCRAFT CORPORATION a corporation incorporated under the laws of the State of Kansas U S A with its principal place of business at 10511 E Central Wichita KS 67206 hereinafter called AND a company organized pursuant to the laws of with its principal place of business at hereinafter called the Owner March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 1 BACKGROUND WHEREAS HBC manufactures and sells various models of quality aircraft under the trade names and trademarks
36. 800 Doors Zone 900 Lavatories amp Galleys Electrical Standard Items Practices Air Conditioning General Compression Distribution Pressurization Control Heating Cooling Temperature Control Moisture Air Contaminant Control Auto Flight General Autopilot Speed Attitude Correction Auto Throttle System Monitors Aerodynamic Load Alleviating Communications General Speech Communications SATCOM Data Transmission and Automatic Calling Passenger Address Entertainment and Comfort Interphone Audio Integrating Static Discharging SYS CHAP SUB SYS SECTION 23 70 23 80 24 00 24 10 24 20 24 30 24 40 24 50 24 60 25 00 25 10 25 20 25 30 25 40 25 60 25 80 26 00 26 10 26 20 26 30 27 00 27 10 27 20 27 30 27 40 27 50 27 60 27 70 27 80 TITLE DEFINITION Audio and Video Monitoring Integrated Automatic Tuning Electrical Power General Generator Drive AC Generation DC Generation External Power AC Electrical Load Distribution DC Electrical Load Distribution Equipment Furnishings General Flight Compartment Passenger Compartment Galley Lavatories Emergency Insulation Fire Protection General Detection Extinguishing Explosion Suppression Flight Controls General Aileron amp Tab Rudder amp Tab Elevator amp Tab Horizontal Stabilizer Flaps Spoiler Drag Devices and Variable Aerodynamic Fairings Gust Lock
37. 90361 20 Recog light if req d 01 0770453 01 Flashing Beacon Bulbs 90033 4 90033 6 34 0226010 91 Cold Cathode Fluorescent Lights 6900026 6635 3602S 25100 1 30S Internal Door Light bulbs 1864 Step Light C28926 19 Fluorescent tubes and bulbs 25 100 1 3015 Lamp Assembly 101 380084 1 100 380084 3 Controller Light bulbs 7341 Cabin and Galley Bar Lights and bulbs AL1235T600B amp AS1235T311B AL1235 998502 13 00033300 1 S11C2 5B28LSLS S27C2 5B28LS Misc Lights Bulbs Gear Handle Bulb OAT Bulb No Smoking Light Trays Signs ITT Bulbs Fuel Flow Bulbs q3Jeechcraft NEWS YOU CAN USE Doc 852 05 0022R1 852 05 0022 dated February 28 2005 Date April 12 2012 To Authorized Service Centers Subject Warranty Paint Interior Authorization Revised dollar amount requiring pre authorization letter Reference Service Center Support Policy Manual Section 10 Should the condition of the exterior paint or the interior finish appear to warrant repair the Authorized Service Center ASC will notify the Warranty Department at Beechcraft in writing noting the areas involved and the nature of the condition Any rework that exceeds 5 000 00 will require pictures of the condition a detailed description of the affected areas using the Warranty Paint Application located on the Beechcraft ASC Website and an estimate of the cost for the complete repair before approval will be granted to proceed Claims for work exceeding 5 000 00 ac
38. Also caused by improper cleaning agents Creases wrinkles Crossed Crushed Deflection Delamination Dented Depression Discoloration Distorted Eccentric Elongated Erosion Fail Ferrous Finite Life Permanent deformation of skins after extreme heavy landings or turbulence Damage to parts crossed threads or parts made inoperative crossed wires from incorrect assembly Deformation of a part or structure by a squeezing force Changes original shape D The turning away from original shape or direction by an undesired force Separation into layers Ex fiberglass Plexiglas windshields A surface indention with rounded bottom usually caused by impact of a foreign object Material is displaced seldom separated Ex hail marks See Dented A color that is not normal to a part usually caused by heat Extensive deformation of the original shape of a part usually due to structural stresses excessive localized heating or any combination of these E Part s wherein the intended common center is displaced significantly A hole bolt or rivet that is not round usually due to loose fastener or improper drilling Carry away of material by flow of fluids greases airflow or weather accelerated by heat or grit Especially leading edges engine intakes Don t confuse with paint flaking Only to describe a specific annunciator message Magnetic metal having a high iron content such
39. King Air King Air Sundowner Musketeer Sport Sierra Super Musketeer Duchess Mitsubishi Starship Duke Premier Hawker Hawker 200 Hawker Hawker Beechjet Beechjet Hawker 400XP Baron Baron Model Number A100 B200 B100 200C 200CT 200T 200GT 200CGT F33A 35 A36 B36TC G36TC 300 300 350 900XP 750XP 800 1000 F90 C 90B E90 4000 390 800 800XP 850XP 1000 400 400A 400XP B55 C55 Baron Baron Turbo Baron Baron Airliner Airliner Airliner Airliner Airliner Skipper 58 G58TC 58P 58TC 1900C 1900C 1 C12J 1900D 77 Beechcraft Warranty Technical Terms and Illustrations Technical Terms Please use this information as a reference guide for Technical terms used in the completion of warranty or maintenance program claims Do not use any form of the following words UNSERVICABLE DETERIORATED BREACH DISINTEGRATED DEFECT BAD CRITICAL DAMAGED DANGEROUS DOESN T WORK EXCESSIVE EXTREMELY FAULTY IMPERFECTION MALFUNCTION NEGLIGENT PROBLEM UNBELIEVEABLE UNRELIABLE VERY or WARRANT Use the following words with caution noting the required additional information and cautions in parentheses BROKEN use only if part is separated by force into two or more pieces Be specific in describing the location cause and description of the break BURN only if an actual fire with flames has occurred and this information must be included in the narrative FAIL only if describing an ann
40. Support Plus Domestic Carla Walls 316 676 3297 or carla_walls beechcraft com International Ravy Son 9 316 676 3049 son Qbeechcraft com Donna Stewart 316 676 1413 or donna stewart Qbeechcraft com Karren Gasche 316 676 8644 or karren_gasche beechcraft com W1 Rejected Out of box Parts rejected prior to first flight can be installed not flown Kathy Neukirch 316 676 7193 or Kathy neukirch beechcraft com New Part Returns Diana Miller 316 676 5815 or diana_miller beechcraft com Carol Venegas 316 676 2458 or venegas beechcraft com Please note these are shipped to Grapevine TX only and can be restocked New Part Returns cannot have been installed Cores Diana Miller 316 676 5815 or diana_miller beechcraft com Carol Venegas 316 676 2458 or venegas beechcraft com No Charge Replacement Part Claims Orders Marilyn Morton 316 676 7282 or marilyn morton Qbeechcraft com Beechcraft WEB Shelly Riedel 316 676 3685 or 1 888 727 4344 option 3 or email michelle riedel beechcraft com Claim Entry System Errors Carol Minton 316 676 7496 or minton Qbeechcraft com and provide your customer number and your claim number Revised March 2013 Filing Service Bulletin Claims The Service Bulletin SB number contains 6 numbers The first 2 numbers are the ATA code affected the last 4 numbers are sequential numbers assigned by Beechcraft Technical Publicati
41. The following words or expressions when used in this Agreement or in connection with the Plan will have the meaning given to them below 1 1 1 2 1 3 1 4 1 5 ABUSE a The failure by the Owner to perform the proper maintenance repair or modification of the Aircraft engine APU or any component as required by any applicable manuals bulletins guidelines specifications publications and or written instructions including without limitation HBC maintenance repair and overhaul manuals and any appropriate Airworthiness Authorities requirements and or airworthiness directives or b any use operation testing or storage of the Aircraft engine APU or any component not in accordance with accepted aircraft operation maintenance practice or applicable manuals bulletins guidelines specifications publications and or written instructions or c any neglect misuse degradation negligence or wrongful act or omission unauthorized repair or modification adversely affecting the Aircraft engine APU or any component or d any accident impact or foreign object damage or contamination resulting in damage fatigue or unusual wear to the Aircraft engine APU or any component or e any operation of the Aircraft engine APU or component for any reason whatsoever beyond the limits set forth in any applicable manuals bulletins guidelines specifications publications and or written instructions or f any improper techn
42. Years In Service Years In Service Years In Service Years lt lt As lt lt As Hourly Rate lt lt As Applicable gt gt lt lt Applicable Applicable Applicable Note 1 In Service Years shown above are calculated from the original warranty start date 4 3 2 The Owner is responsible for payment of all additional flight hours over and above any pre paid flight hours at the applicable rate for the balance of the Term 4 3 3 All figures are in 2012 United States Dollars and are subject to adjustment in accordance with Section 5 below as applicable THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 8 SECTION 5 HOURLY RATE ADJUSTMENTS 5 1 5 1 2 1 5 1 2 2 5 2 5 2 1 5 2 1 1 5 2 1 2 5 2 1 3 5 2 2 5 2 3 5 2 3 1 Change to Aircraft Configuration The base Hourly Rate per hour defined in Section 4 above will be subject to adjustments as follows HBC may from the first day following any change described below which occurs during the Term adjust the base Hourly Rate to include costs associated with installation and or maintenance with respect to the following items HBC optional equipment or modifications selected by the Owner after execution of this Agreement and incorporated in the Aircraft under a HBC optional service bulletin or under HBC s direction Any change in the Aircraft Geographical Maintenance Location defined in Ar
43. aft Warranty including the applicable Beechcraft claim number before the claim can be reviewed for the consideration approval process Please note these claims do require additional paperwork and final approval sign off so your settlement may take additional time Non Warrantable Bulbs File only if aircraft has active Support Plus Rev 4 December 2010 Cabin Light bulbs 1 25100 1 24 Wheel Well amp Rear Lightbulbs GE303 GE30011 2 Landing and Taxi Light bulbs Navigational Lights see section below for 01 1683 A510 28V MS25309 7512 6839 203529 2 0771015 04 Standby Compass bulbs W1290 28 A7512 12 A7512 24 A508 28 628 01 077034 04 A8623 24 L1338 Recognition Light bulbs LP1982SP 40 0003 314557 1 39033018 1 130 381001 1 Emergency Light bulbs Interior amp Exterior 101 364793 27 MS25231 316 GE303 S2805 202 Ramp Light bulbs Courtesy Light bulbs Bulkhead Spot bulbs Map Light bulbs Chart Light bulbs 1495 L1021F Pad Light bulbs 6240 99 995 1271 Warrantable Lights Bulbs Can be filed under Warranty coverage see Note Note if any bulb is replaceable the shop must 31 3078 1 30 1467 5 20333 100 384118 13 202331 replace the bulb Beechcraft does not pay for a 31 2059 5 55 0629 1 31 1745 1 100 384118 14 light assy if a bulb would have fixed the squawk 55 0221 1 A500A B2B 01 0790028 01 01 0770453 01 Strobe Lights Tubes and Bulbs 36 0270455 02 01 0771015 04 01 07
44. amp Dampener Lift Augmenting SYS CHAP SUB SYS SECTION 28 00 28 10 28 20 28 30 28 40 29 00 29 10 29 20 29 30 30 00 30 10 30 20 30 30 30 40 30 50 30 60 30 70 30 80 31 00 31 10 31 20 31 30 31 40 31 50 31 60 31 70 32 00 32 10 32 20 32 30 TITLE DEFINITION Fuel General Storage Distribution Dump Indicating Hydraulic Power General Main Auxiliary Indicating Ice and Rain Protection General Airfoil Air Intakes Pitot and Static Windows Windshields and Doors Antennas And Radomes Propellers Rotors Water Lines Detection Indicating Recording Systems General Instrument and Control Panels Independent Instruments Recorders Central Computers Central Warning Systems Central Display Systems Automatic Data Reporting Systems Landing Gear General Main Gear and Doors Nose Gear and Doors Extension and Retraction SYS CHAP SUB SYS SECTION 32 40 32 50 32 60 32 70 33 00 33 10 33 20 33 30 33 40 33 50 34 00 34 10 34 20 34 30 34 40 34 50 34 60 35 00 35 10 35 20 35 30 36 00 36 10 36 20 37 00 37 10 37 20 38 00 TITLE DEFINITION Wheels and Brakes Steering Position And Warning Supplementary Gear Lights General Flight Compartment Passenger Compartment Cargo and Service Compartments Exterior Emergency Lighting Navigation General Flight Environment Data
45. ance manuals Consumables Servicing items such as fuel lubrication oil hydraulic oil water or waste systems oxygen nitrogen or any other maintenance activity similar in nature Pre or post flight inspections Aircraft cleaning or appearance items shampooing polishing daily turn around upholstery wear and tear broken or cracked trim interior or exterior scratches etc Propeller maintenance with the exception of dress propeller blend nicks unless the customer has elected to add propeller coverage to the plan Fault Not Found Environmental corrosion erosion Interior Exterior finish Paint etc Parts Labor for operator convenience Labor performed at a non Beechcraft ASC unless AOG Third party modifications and workmanship Discretionary removals or maintenance Any charges incurred as a result of abuse accident negligence foreign object damage environmentally induced turbulence lightning hurricane rain hail wind and tornado and event covered by an insurance policy acts of war and or civil disturbance incidents causes beyond Beechcraft s control Use of parts not supplied by Beechcraft or modifications to the aircraft not issued and approved by Beechcraft Labor overtime and or premium charges labor beyond allowable flat rate and or reasonable number of hours Updating or upgrading avionics equipment Machine charges shop equipment Missing parts or parts lost or misplaced after the delivery of the aircraft
46. are shipped to Grapevine TX only and can be restocked New Part Returns cannot have been installed Cores Diana Miller 316 676 5815 or diana_miller beechcraft com Carol Venegas 316 676 2458 or venegas beechcraft com No Charge Replacement Part Claims Orders Marilyn Morton 316 676 7282 or marilyn morton Qbeechcraft com Beechcraft WEB Shelly Riedel 316 676 3685 or 1 888 727 4344 option 3 or email michelle riedel beechcraft com Claim Entry System Errors Carol Minton 316 676 7496 or minton Qbeechcraft com and provide your customer number and your claim number Revised March 2013 Goodwill Claims Expenses that are not covered by Beechcraft Warranty and Maintenance Programs may be submitted for Goodwill consideration if the expense has been pre approved in writing by Beechcraft Management These claims could be for labor parts expenses or services such as overtime fuel travel out of network support etc and should be filed via our Warranty Website using the claim format best fitting the scenario The claim narrative must state the original squawk snag that led to the work or service being done and must reference the full name of the person approving the expenses The claim must include any other pertinent data or approval reference numbers copy of all written correspondence noting the approval plus all related invoices must be emailed or faxed to Beechcr
47. as opposed to non ferrous steel Better to say life time service life or time between overhaul TBO Flaking Flame Out Fluctuation FOD Foreign Particle or Object Fouling Frayed Freedom of Motion Friction Fused Galled Gap Gouged Grooved Grounded elec circuit Hot Spot Example Paint flaking paint lifting off the surface Describe if paint is coming off down to primer or coming off to original surface of the part Gas Turbine engine stop due to lack of fuel Moving or swinging back and forth often seen as an unstable instrument indication Foreign object damage A piece of material not normally found in or around a part or location Clogging or choking usually caused by a foreign substance Worn into shreds by rubbing action Operating as intended without binding or excessive friction Rubbing together of two parts resisting motion usually causes excessive wear Joining together of two materials usually caused by heat friction or current flow G A transfer of metal from one surface to another in an advanced case of fretting corrosion or pitting An opening break space or separation Scooping out of material usually caused by a foreign object Smooth rounded furrow or furrows of wear usually wider than scoring with rounded corners and smooth on the groove bottom Undesired current path to ground common H Subjected to excessive temperature usually evide
48. ase of an OVERHAULED exchange unit from HBP amp D for installation in lieu of sending out the original unit for overhaul Per the terms of the Support Plus agreement HBP amp D must be notified and parts ordered 30 days prior to the scheduled component removal At no time will Support Plus allow for a New or a Repaired part as replacement for a Time Due Overhaul item If HBP amp D does not have an OVERHAULED unit in stock please let the CSR know the date you need the unit and confirm that you must have OVERHAULED per this NYCU This requirement also applies to worn Starter Generator brush replacements According to the maintenance manual requirement a rebrush should be done in house or the unit should be sent out for rebrushing In some cases you would have the option to replace the Starter Generator with an OVERHAULED rotable unit from HBP amp D versus rebrushing At no time will Support Plus allow for NEW part as replacement for rebrushing needed If rotable stock is not available for OVERHAULED the removed part must be rebrushed per the maintenance manual requirement Thank you for your attention Beechcraft Corporation Warranty Programs If you have any questions please contact your Beechcraft Claims Administrator If you are uncertain whom to contact please e mail warranty beechcraft com and your e mail will be forwarded to a claims administrator for response Support Plus and Avionics Support Plus began offering Avionics
49. complished without prior approval will result in claim denial and will not be approved for payment The change in policy is an increase in amount from 3 000 00 to 5 000 00 for minor repairs We feel that this increase will aid in our mutual goal of fast and efficient service to the customer This change will be incorporated in the next revision of your Service Center Support Policy Manual Section 10 Thank you for your attention Beechcraft Corporation Warranty Programs If you have any questions please contact your Beechcraft Claims Administrator If you are uncertain whom to contact please e mail warranty beechcraft com and your e mail will be forwarded to your claims administrator for response Date 852 XX XXXX Address Address Address Address Dear XXXXXX This letter is in response to your request concerning the condition of the paint on aircraft XX XXXX Please proceed with the repainting of the aircraft areas as noted in the estimate on file at Beechcraft Corporation Upon completion please file a warranty claim for the actual time and materials consumed but not to exceed XXX 00 USD per the approved estimate quote dated XX X XXXX This work must be accomplished within 90 days of the issue date of this letter If the work cannot be completed before the 90 day deadline please contact your Beechcraft Warranty Representative Written approval must be issued for an extension on this letter or a
50. coverage starting in 2004 and after however the Baron and Bonanza are excluded Baron and Bonanza Support Plus contracts do not include Avionics coverage regardless of when the contract was initiated Barons and Bonanzas have only the Avionics Supplier s standard warranty coverage that existed as a part of the original retail sale and only directly through those Suppliers Support Plus contracts initiated prior to 2003 do not include Avionics coverage Only the Avionics Supplier s standard warranty coverage that existed as a part of the original retail sale applies to these airplanes and only directly through those Supplier s The Avionics Supplier s warranty coverage if applicable always takes precedence over Support Plus coverage The process regarding Support Plus contracts initiated in 2004 and after that do include Avionics coverage remains the same as if the aircraft had Avionics Supplier s standard warranty coverage Parts are purchased directly from the Avionics Supplier s exchanged pool and claims are then filed directly to that Supplier If there is denied Supplier coverage with the exception of Collins see below then the claim is submitted to Beechcraft for consideration with the Supplier s outside invoice for the part and the Supplier claim and settlement copy Beechcraft must confirm that there is no coverage available through the Supplier before charging a customer s Support Plus account A part may still have original Supplier
51. craft Authorized Service Centers New Part Returns Service Center Policy Manual Section 10 This letter serves to update and expand existing Beechcraft policies for submission and follow up on all New Part Return claims submitted for reimbursement NEW PART RETURNS 30 Day filing time All claims must be filed with Beechcraft no later than 30 days from the date of Invoice The subject part must be received at Beechcraft no later than 30 days for Domestic 45 days for International from the date of approval 10 Day filing time for shortages All shortages must be filed with Beechcraft no later than 10 days from Invoice date Incomplete Claims If for some reason additional information is required to settle your claim a request will be made specifying what information is needed This information must be provided within seven 7 calendar days of the request A second request will not be made If no response is provided the claim will be denied due to inadequate information Proof of Deliveries Parts being returned to incorrect addresses or without prior approval will not be paid until part is located Damaged Freight Shipments should never be refused The paying party is responsible for the damaged shipment If the part shipped collect the customer is responsible to file to the freight carrier If the part is shipped prepaid the claim should be filed to Beechcraft If you have any questions please contact your Beechcraft Corpora
52. ction 2 1 The Owner will pay to HBC any prorated minimum flight hour payments as may be applicable up to the date of assignment or transfer 7 2 Owner agrees to notify HBC of any change to the Aircraft registration number within 5 days in accordance with Article Section 1 1 of the Agreement or of any pending sale or actual aircraft title transfer using Appendix D attached hereto SECTION 8 SUPPORT Plus BONUS 8 1 At the end of the Term provided for under Article Section 2 1 of this Agreement will calculate sixty five percent 65 of the difference between the total sum of all the monthly service charges and minimum flight hour charges less an administration fee of 16 00 per flight hour plus Support Plus enrollment charges and any applicable fees paid to HBC directly the Owner pursuant to this Agreement plus the total retail price of all the benefits provided by HBC to the Owner under the Plan Any resulting credit balance will be credited to the Owners HBC Support Plus account and will be available for payment of future Support Plus Agreements entered into immediately following the end of the term of this Agreement 8 2 HBC will have sole responsibility and authority for the Support Plus Bonus calculation To allow time for all transactions to process HBC will start the calculation no earlier than ninety 90 days following the end of the Agreement term or termination and will provide the Owner a summary of the cal
53. culation THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 12 ARTICLE COVERAGE UNDER THE PLAN SECTION 1 COVERED UNDER THE PLAN The Plan will provide only the following coverage including those as selected by the Owner and indicated Y below if applicable 1 1 1 1 1 1 1 10 1 1 11 V Components and Consumables Coverage The exchange of components and the supply of related parts and or consumables as further defined below associated with the Aircraft and other parts components and systems which are installed on the Aircraft with respect to the Aircraft in the original configuration in which it was delivered into service by HBC to the first purchaser of the Aircraft and as subsequently modified by HBC service bulletins but prior to and or excluding modifications or installations by Supplemental Type Certification STC or other similar actions Avionics parts and components as applicable and or services will be administered and provided directly to the Owner by the respective manufacturer however the payment for such parts and or services is included in the Plan MedAire parts and components as applicable and or services will be administered and provided directly to the Owner by MedAire however the payment for such parts and or services is included in Support Plus All components covered pursuant to the Plan required for scheduled component
54. d to freight insurance customs duties etc unless otherwise directed by Beechcraft The airplane owner does NOT pay freight for parts requested to be returned by Beechcraft unless he orders parts directly from HBP amp D and files his own claims The ASCAP program covers ASC freight and handling Premium freight may only be billed to the customer if pre approved by that customer in advance of the work Taxes duty and or customs fees are not covered by Beechcraft Warranty Non requested parts may be scrapped five 5 days from settlement date Warranty does not pay for consumables or wear and tear items 1 oxygen oil broken or cracked trim interior scratches tires batteries bushings brakes door and other seals TKS fluid and other consumable liquids and gasses consumed in normal operation Warranty will cover valid paint and interior issues up to 5 000 00 Any work required that exceeds this dollar amount must have prior Beechcraft approval in writing via fax or e mail When filing define the area or areas affected in detail and provide the paint or interior item s condition See News You Can Use 852 05 0022R1 Note No credit will be issued for chipped paint claims including paint chipped off of screw heads during warranty maintenance or inspections Repaired Overhauled Rebuilt or Serviceable parts installed for Warranty or Beechcraft Special maintenance Programs are filed as W2 or W4 claims and the removed parts are requ
55. date of written request for information if Beechcraft has not received the data requested Thank you If you have any questions please contact your Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail warranty beechcraft com and your e mail will be forwarded to your claims administrator for response Warranty Part Returns Contact List Standard Warranty amp Spare Part Warranty Karren Gasche 316 676 8644 or karren_gasche beechcraft com Kay Brewster 316 676 7034 or kay_brewster beechcraft com Marilyn Morton 316 676 7282 or marilyn morton Qbeechcraft com Elizabeth Stockbauer 316 676 2713 or Elizabeth stockbauer beechcraft com Or call 800 429 5372 select 7 then ask for your Claims Administrator Service Bulletins Kathy Neukirch 316 676 7193 or Kathy neukirch beechcraft com Support Plus Domestic Carla Walls 316 676 3297 or carla_walls beechcraft com International Ravy Son 9 316 676 3049 son Qbeechcraft com Donna Stewart 316 676 1413 or donna stewart Qbeechcraft com Karren Gasche 316 676 8644 or karren_gasche beechcraft com W1 Rejected Out of box Parts rejected prior to first flight can be installed not flown Kathy Neukirch 316 676 7193 or Kathy neukirch beechcraft com New Part Returns Diana Miller 316 676 5815 or diana_miller beechcraft com Carol Venegas 316 676 2458 or venegas beechcraft com Please note these
56. ded by HBC Notwithstanding the foregoing HBC at its option may require compliance by the Owner with suppliers mandatory alert or recommended service bulletins and will provide coverage for any related component and or kit to the Owner for such service bulletins HBC in its own absolute discretion but before any component exceeds the period of time assigned by suppliers in their mandatory alert or recommended service bulletins for compliance by the Owner may assign a date to the Owner for the replacement of such component under the Plan 1 6 Component Exchanged Under The Plan 1 6 1 Excluding Collins and Honeywell avionics engines APU and MedAire services parts and components as applicable all parts and components whether used by HBC a maintenance facility or the Owner will have been acquired from HBC If not acquired from HBC HBP amp D or the Service Facility a financial credit will not be provided in lieu of a replacement part March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 21 1 6 2 Excluding Collins and Honeywell avionics engines APU and MedAire services parts and components as applicable all component repairs and overhauls performed under the Plan will be the responsibility of HBC or HBP amp D whether used by HBC a maintenance facility or the Owner 1 6 3 For any unscheduled component removal with respect to any unserviceable component with a designated service life HBC in its sole discretion may p
57. dices to enable calculation of the economic fluctuation for any month preceding or including the delivery month then said calculation will be determined by using the latest available indices released by the USG and adding them to the monthly arithmetic average escalation for the unknown period The monthly arithmetic average escalation will be calculated by using the six month period immediately preceding the last indices released by USG The calculations described above in this Section 5 2 will be based 70 upon the index described below in Subsection 5 2 3 1 Labor Index and 30 upon the index described below in Subsection 5 2 3 2 Parts Index Labor Index Employment Cost Index for wages and salaries for private industry workers by occupational group and industry under the Occupational group and industry series entitled Aircraft Manufacturing BLS Series ID ciu20232110000001 in the NAICS basis publication entitled Current Dollar Historical Listings as published by the U S Department of Labor Bureau of Labor Statistics hereafter ECI and March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 9 5 2 3 2 Parts Index Producer Price Indexes for the net output of selected industries and their products not 5 2 4 5 2 5 5 3 5 3 1 5 3 2 5 3 3 5 3 4 seasonally adjusted under the Industry and product grouping entitled Aerospace Product and Parts Mfg BLS Series ID PCU3364 3364 in the m
58. e claim was filed if domestic 45 days if international 6 Warranty will consider outside invoices on required sublet outside service work no taxes expedite fees freight or mark will be allowed A copy of the invoice must be emailed faxed or attached to the claim filed by your Beechcraft Claims Admin with the claim number clearly noted or written at the top of the invoice 7 Beechcraft credits invoice price on parts for valid aircraft and spares warranty Service Bulletins and Good Will claims if A Work is performed on an aircraft model for Warranty at a Beechcraft Authorized Service Center rated for that specific model B Credits for W1 type claims C Any pre approved pass through supplier coverage such as Pratt 8 9 10 11 12 13 14 Beechcraft Support Plus credits List Price SSP when the part discount is 20 or less A There is a 2096 cap on Part Profit Allowance PPA therefore parts with discounts in excess of 2096 will credit at less than SSP If the flat rate is exceeded and not paid on a claim the overage CANNOT be billed to the customer Work filed late and reduced or not paid also CANNOT be billed to the customer Any discussion should be addressed to Beechcraft Warranty The ASC must return requested warranty parts prepaid to Beechcraft within thirty 30 days Domestic forty five 45 days International after the occurrence of the defect at the ASC s own expense including but not limite
59. e Owner a per flight hour adjustment for each hour flown in the prior 12 month period The per flight hour adjustment amount is as follows FLIGHT HOURS PER LANDING 1 0 95 0 9 0 85 0 8 0 75 0 7 0 65 0 6 0 55 0 5 0 50 3 1 6 All figures are in 2012 United States Dollars and subject to adjustment in accordance with Section 5 below Flight Hour Adjustment Hawker 900XP 0 00 3 87 8 16 12 96 18 36 24 48 31 47 39 51 48 90 60 03 73 38 As Calculated by HBC March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 6 SECTION 4 HOURLY RATE 4 1 4 2 4 3 From the Effective Date of this Agreement and for each period of twelve 12 consecutive calendar months after the Effective Date of this Agreement the Owner will pay to HBC the greater of actual aircraft flight time or a minimum service charge based upon an annual minimum of 300 flight hours Reporting of monthly flight hours and landings and payment of monthly service charges will be provided as follows At the end of each calendar month the Owner will report total aircraft utilization including utilization of zero hours within six 6 calendar days by using the HBC on line Report Flight Hour form located at hitp www hawkerbeechcraft com under Service and Support Support Programs In the event the access to the on line report form is unavailable monthly aircraft
60. e Owner to refurbish on site any unserviceable component such event HBC will supply those parts and consumables required for such component refurbishment 1 5 Mandatory or Recommended Service Bulletins 1 5 1 HBC will provide upon acceptance of a valid claim coverage for all kits or components required for HBC mandatory or recommended service bulletins provided that the Owner incorporates such service bulletins within the specified compliance deadline stated in the said service bulletins if applicable unless such period or deadline is extended in writing by HBC 1 5 2 HBC will retain the right to impose a time limitation for coverage of labor or any component and or kit to be provided under the Plan pursuant to Article Section 1 1 8 or 1 1 9 of this Agreement Notwithstanding any other provision to the contrary in this Agreement upon expiration of any time limitation determined by HBC for compliance by the Owner with any mandatory or recommended service bulletin the Owner will be responsible for all charges to be paid for installation and or to acquire any component and related consumables and or kit for such service bulletin 1 5 3 HBC will perform or as the case may be cause its supplier to perform all component inspections and or modifications specified in and in accordance with HBC mandatory or recommended service bulletins during shop visits for unserviceable components when such inspections and or modifications are recommen
61. e case may be must be held by the Owner for thirty 80 days from settlement date of the claim submitted under the Plan If HBC has not requested the part to be returned the Owner may scrap the part in such a manner as to render the part totally unusable 1 6 9 The Owner will pay the full retail price of any unserviceable component or consumable not returned to HBC or any supplier or repair or overhaul facility designated by HBC within fifteen 15 days if specifically requested by HBC or not disposed of as instructed by HBC March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 22 1 7 AOG Repair by Local Repair Facility 1 7 1 HBC and the Owner recognize that from time to time it may become necessary for certain work to be performed at a non HBC authorized service facility when the Aircraft is not operational due to mechanical difficulties or requires non complex unscheduled maintenance HBC will be informed in such event and be given the opportunity to concur or propose an alternate remedy for an AOG situation or non complex unscheduled maintenance requirement 1 7 2 The Owner will at its own cost have such repairs done by the non HBC authorized service facility The Owner will be solely responsible to the complete exoneration of HBC for monitoring and ensuring that the repair work is correctly and satisfactorily performed by the non HBC authorized service facility The Owner will obtain a copy of the work order shop order
62. e of the United States of America Approved Maintenance Hawker Authorized Authorized Article and Section Ref Beechcraft Service Center Service Cantor Services Outside of USA Article Section 1 2 1 Y Article Section 1 2 2 Y Article Section 1 2 3 v March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 35 1 33 1 34 1 35 1 36 1 37 TOTAL ASSURANCE PLAN TAP means a Service Program offered and administered by Williams International for the exchange or supply of materials or labor related to the Williams International engines installed on the Aircraft in consideration of the monthly payment of a service charge as per the terms and conditions of the TAP contract UNSCHEDULED COMPONENT REMOVAL means the removal of any component occurring as a result of the determination by HBC and or any supplier designated by HBC following investigation of the existence of a malfunction and or discrepancy UNSCHEDULED INSPECTION means any inspection to ensure a satisfactory operating condition as defined by the limits tolerances or allowances set forth in any applicable manuals bulletins guidelines specifications publications and or written instructions with an inspection interval not specified by an inspection interval in applicable manuals bulletins guidelines specifications publications and or written instructions including without limitation HBC Aircraft Main
63. e part Breach Broken unless the part is spontaneously broken into two or more pieces Please describe where broken and how Burnt burn unless there was an actual fire Critical Damaged Dangerous Defect defective Deterioration deteriorated Disintegrated Doesn t work Extremely Fail failed failing use only if part of an annunciator warning and use quotes Faulty Few please be specific and quantify how many Imperfection Inoperative or Inop If the part has no response to applied power please explain as such Malfunctioning Negligent Not installed properly please explain how it wasn t installed properly Problem Several please be specific and quantify how many Some please be specific and quantify how many Unbelievable Unreliable Unserviceable Very Warrant If the specific condition of the part is not known please advise in the narrative what is happening that shouldn t be OR what isn t happening that should be Please do not include editorial comments in the warranty narrative just the facts 4 Requirements for claim entry A It is critically important that the HBP amp D PO be entered correctly exactly as it is fielded in the Warranty Web per the HBP amp D Sales Order If the installed part has a valuation type with core credit involvement CORRECT fielding of the PO and the part serial number removed will assist the system in finding your part if already returned for core credit and attach
64. ection to prevent en route shipping damage All instruments that are cageable must be caged All ports lines and connectors should be appropriately capped The Beechcraft Warranty Claim number sheet printed from the Warranty Website upon completion of the claim must be included in the carton with the part s Also a completed Parts Information Tag PIT P N 852 31847 current revision or your in house version including part hours is required and must be attached to the part Landing gear parts and actuators require part hours cycles landings and the squawk Place the Warranty Claim Shipping Label P N 902 008 1112 current revision on the outside of the box This ensures that the part will be delivered to the proper address and will help speed processing your claim More than one warranty part may be packed in the same carton only if a complete listing of all parts is included in the shipment with each carton Please do not hold up the return of warranty parts to consolidate shipments as all parts must be returned within 30 days of claim filing for domestic and within 45 days for international ASCs The part s must be shipped prepaid to Beechcraft All taxes import duties special handling freight costs and other fees are not covered by Beechcraft warranty special programs FROM SHIP TO HAWKER BEECHCRAFT PARTS amp DISTRIBUTION C O PFS WEB 801 INDUSTRIAL BLVD STE 100 DOCK B GRAPEVINE TX 76051
65. eechcraft com Claim Entry System Errors Carol Minton 316 676 7496 or minton Qbeechcraft com and provide your customer number and your claim number Revised March 2013 WARRANTY GUIDELINES 1 All claims must be filed electronically through the Warranty Web Beechcraft s on line claim submission system Each squawk must be filed on a separate claim with the condition noted Coverage should be determined by checking the Aircraft Warranty Coverage option on the Warranty Web menu screen The date the work was accomplished or the occurrence date MUST fall within the coverage code dates and the removed part must be a Beechcraft s or HBP amp D unit excluding Engines and Avionics Units sourced from suppliers other than Beechcraft are not covered Warranty provisions prevail Claims totaling less than 50 00 will not be accepted in the system See ASCAP 2 Beechcraft Structural Warranty may include hour limits as well as calendar limits Please note STRUCTURAL coverage does not include parts manufactured by Beechcraft It does include the fuselage empennage wing and control surfaces 3 Use appropriate Beechcraft accepted terminology for discrepancies and corrective actions Technical Terms booklets are in the Warranty section of this book Words often seen in warranty narratives which either MUST NOT be used or must be explained clearly as noted below are Bad do not use Instead please explain what was wrong with th
66. ejected due to the Owner s failure to provide such information in a timely manner THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 25 ARTICLE V STANDARD TERMS AND CONDITIONS SECTION 1 PAYMENT TERMS 1 1 1 2 1 3 Upon receipt of an invoice from HBC all payments will be made in full by the Owner to an account designated by HBC Terms of payment are net thirty 30 days from the date of the invoice for accounts in good standing with HBC and its subsidiaries Such funds must be received by HBC within thirty 30 days of the date set forth on the invoice If payment to HBC specified in Section 1 1 above for the preceding month is not received by HBC within thirty days of the date set forth on the invoice interest will be charged at an interest rate of one and one half percent 1 v 96 per month any unpaid balance All amounts payable under this Agreement is stated in terms of United States Dollars and must be paid in United States Dollars SECTION 2 TERMINATION 2 1 2 1 1 2 2 2 2 1 2 2 2 2 2 3 2 2 4 2 2 5 2 2 6 2 2 7 2 2 8 2 2 9 At the request of the Owner this Agreement may be terminated at any time before the expiration of the term of this Agreement provided that either all applicable monthly service charges flight hour charges fees and Support Plus enrollment charges and fees if applicable paid by or for the bene
67. ement will not affect the right to require such performance at any time thereafter and the waiver by either party of a breach of any provision of such Agreement will not constitute a waiver of any succeeding breach of the same March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 29 SECTION 10 APPLICABLE LAW AND DISPUTES 10 1 It is expressly understood and agreed that this Agreement will be interpreted according to and governed by the laws of the State of Kansas U S A as to all matters hereunder 10 2 The parties agree that the United Nations Convention on Contracts for the International Sale of Goods will not apply to this Agreement 10 3 In the event of a dispute at least one senior officer of each party will prior to initiation of any legal proceedings discuss the basis and nature of the dispute and identify the desired remedy ies and seek to resolve the dispute Should such discussions not be successful in resolving the dispute within thirty 30 calendar days the parties may subject to mutual agreement engage a mediator or other third party to aide the parties in resolving the dispute within the succeeding thirty 30 calendar days Should both of these means to resolve the dispute fail then and only then may litigation be pursued by either party Any proceeding conducted in accordance with this Section 10 will be governed by the laws of the State of Kansas without giving effect to its internal principles of confl
68. ent in most cases as a warranty settlement except for avionics or engine coverage which must be obtained directly from that supplier The outside sourced part being installed has NO future coverage through Beechcraft Avionics and engine part claims must be submitted through the source of purchase to the appropriate supplier Beechcraft prior approval is required for field repairs on Supplier built parts and is rarely granted Approvals in writing via fax or e mail MUST be obtained from Beechcraft Warranty prior to any repair of a Supplier Purchased part PLEASE do not open no tamper seals on supplier parts or the warranty is voided Any unauthorized action or tampering with supplier parts voids the coverage Warranty and maintenance programs will pay actual man hours used up to 4 hours labor for troubleshooting of valid squawks if that discrepancy is identified but cannot be duplicated warranty work orders must have serial number and total aircraft hours per log book and the owner s name Labor only and labor and misc parts claims under 500 00 HBP amp D list price each should be filed as W5 type Beechcraft will pay flat rate for labor charges even if the work is done in less time Check the Warranty Web site Warranty Flat Rates feature for flat rates using a part number OR for inspections use the A C S N prefix followed by in the Part Number box BB If the work took more than the flat rate be sure to justify the labor hou
69. es to support any scheduled or unscheduled component removals but limited to the aircraft s original configuration as delivered into service by Beechcraft 3 Overhaul time limited items 4 Normal wear items such as brakes tires brushes o rings seals sealants filters etc 5 Airframe systems environmental flight controls electrical hydraulic etc 6 Bulb replacements 7 Required adjustments lubrication or rigging 8 Hlatrate labor charges when accomplished by Hawker Beechcraft Services or any appropriately rated Authorized Service Center per contract for scheduled unscheduled maintenance requirements covered by the plan Troubleshooting labor if required is limited to 1596 of the published flat rate 9 Mandatory and Recommended Service Bulletins per contract Please note some contracts do not allow Service Bulletin coverage All Service Bulletin coverage it based on Section M of the specific Service Bulletin FYI Warranty coverage if in effect takes precedence over Support Plus coverage for part removals with a valid warrantable squawk Support Plus What coverage is excluded from the program Includes but is not limited to l 2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Beechcraft and supplier vendor optional recommended or mandatory service bulletins Engine maintenance such as compressor washes unless specifically called out in the Beechcraft mainten
70. etween leads or circuits that normally are at a different potential Spalled Snug Soaked Springback Sticking Stuck Stress Stretched Stripped Swollen TIR Torn Torsional windup Torque Transverse Tuliped Sharply roughened area characterized by progressive chipping away of surface material Not to be confused with flaking Usual causes are surface cracks inclusions or any similar surface injury causing a progressive breaking away of the surface under load A close fit between parts Excess humidity due to condensation or water penetration rain or icing up of windows The partial return motion of a control handle or lever back from its end stop after release usually ensures complete actuation of unit being controlled sometimes called cushion Stiff embedded in place Also pierced or punctured Force running through an object or material caused externally usually tension or shearing Elongation of a part as a result of exposure to operating conditions tension type stress or over torquing A condition usually associated with threads or insulation Involves removal of material threads by force A bulge usually found in hoses and plastic tubing A puffed up or expanded area caused by internal pressure T Total indicator reading The result of checking usually with a dial indicator for an out of round condition usually of a shaft surface and or shaft rotational axis Sepa
71. fit of the Owner to HBC on the termination date will not be less than the total retail price of all the benefits provided by HBC to the Owner or in the event that there is a deficit the Owner will pay any such deficit to HBC on such termination date and any other amounts charged by HBC to the Owner pursuant to this Agreement will be paid by the Owner on such termination date HBC may at any time terminate this Agreement immediately on the day on which HBC sends a written notice of termination to the Owner in the event that the Owner has failed to perform any of its obligations under this Agreement and has not cured or remedied such failure to the reasonable satisfaction of HBC within a period of thirty 30 consecutive calendar days five b days for nonpayment after having been previously notified in writing by HBC to do so within such grace period or the Aircraft has been substantially damaged beyond economic repair or the Owner has filed a voluntary petition in bankruptcy or proceedings in bankruptcy have been instituted against the Owner and have not been dismissed within a period of thirty 30 calendar days thereafter or a Court of competent jurisdiction has taken and retained jurisdiction over the assets of the Owner for a period of atleast thirty 30 calendar days or a receiver has been appointed with respect to the property of the Owner by a Court of competent jurisdiction and has not been discharged within a period of t
72. hange components were available or repair of the component was feasible unless directed by HBC Any attaching parts including without limitation standard aircraft hardware which can be used more than once and is generally available from sources other than HBC Any discretionary removal of a component Except as otherwise provided in Section 1 1 10 above any optional service bulletins issued by HBC or any service bulletins issued by anyone other than HBC March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 17 2 1 22 2 1 23 2 1 24 2 1 25 2 1 26 2 1 27 2 1 28 2 1 29 2 1 30 2 1 31 2 1 32 2 2 Any service bulletin issued prior to enrollment and service bulletins previously offered at no charge to the Owner for which the Owner has exceeded the deadline specified by HBC and or its suppliers for ordering or installing the related components or kits The provisioning of spare parts by HBC at the Owner s facility or base of operation The supply or replacement of any protective coverings ground lock pins gust locks flags loose equipment or other such ground support equipment tooling or the purchase or rental of any ground support equipment subscription and similar type services Any flight test expenses and any fuel for any reason whatsoever Theft or misplaced components Any costs associated with non approved parts Any charges for replacement aircraft or aircraft charter for any losses o
73. he Plan March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 13 1 2 1 2 1 1 2 2 1 2 3 1 2 4 1 2 5 1 2 6 1 2 7 1 2 8 1 2 9 1 2 10 1 3 1 3 2 1 4 1 4 2 Comprehensive Scheduled and Unscheduled Maintenance Labor Coverage Flat rate charges for labor to accomplish work such as but not limited to gaining access to inspecting checking or reassembly accomplished by the Service Facility for all scheduled inspections with intervals of 800 hours or twelve 12 months or greater as listed in the Aircraft Maintenance Schedule Flat rate charges for labor to accomplish work such as but not limited to gaining access to inspecting checking or reassembly accomplished by the Service Facility for all scheduled maintenance with requirement periods of less the periods than those periods stated Section 1 2 1 above as listed in the Aircraft Maintenance Schedule and unscheduled inspection requirements covered pursuant to the plan Flat rate charges for for troubleshooting labor accomplished by the Service Facility as the case may be for all unscheduled maintenance requirements covered pursuant to the Plan unless otherwise directed by HBC Flat rate charges for limited labor performed by the Owner for minor inspection requirements as listed in Part 1 of the applicable HBC Aircraft Flexible Maintenance Schedule and removal and replacement of wheels tires and light bulbs Reimbursement for such lab
74. hirty 30 calendar days thereafter or the Owner has become insolvent or has suspended business or the Owner has made an assignment for the benefit of its creditors or the Owner no longer owns or operates the Aircraft March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 26 In the event of any termination of this Agreement pursuant to the provisions of this Section 2 the Owner will remain liable to the date of termination to pay to HBC any deficit between the total sum of all the monthly service charges and minimum flight hour charges less administrative fees plus Support Plus enrollment charges and fees if applicable paid to HBC by or for the benefit of the Owner pursuant to this Agreement and the total retail price of all the benefits provided by HBC to the Owner under the Plan If the Owner fails to perform in accordance with any of the provisions set forth in this Agreement the Owner hereby agrees to be liable and to pay for all reasonable attorney s fees expenses and costs incurred by HBC in seeking recovery of any amount which the Owner has failed to pay to HBC SECTION 3 TITLE AND RISK OF LOSS 3 1 3 2 3 3 HBC and the Owner warrants to each other that for any component that is exchanged under the Plan each party has upon delivery of the component pursuant to Article IV Sections 1 3 or 1 4 as applicable to it free and clear of any and all mortgages liens charges encumbrances or security interes
75. ict of laws 10 4 EACH OF THE PARTIES HEREBY KNOWINGLY VOLUNTARILY AND INTENTIONALLY AGREES THAT ANY ACTIONS OF PROCEEDINGS ARISING DIRECTLY OR INDIRECTLY IN CONNECTION WITH OUT OF RELATED TO OR FROM THIS AGREEMENT SHALL BE LITIGATED EXCLUSIVELY IN FEDERAL COURT HAVING SITUS WITHIN THE UNITED STATES OF AMERICA STATE OF KANSAS EACH OF THE PARTIES HEREBY IRREVOCABLY CONSENTS AND SUBMITS TO THE EXCLUSIVE JURISDICTION AND VENUE OF THE FEDERAL COURT LOCATED IN WICHITA KANSAS THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 30 SECTION 11 APPENDICES 11 1 appendices attached hereto are by this reference made a part of this Agreement All appendices will automatically become void and be without further force or effect upon termination or expiration of this Agreement SECTION 12 HEADINGS 12 1 The headings of the sections in this Agreement are inserted for convenience of reference only are not part of this Agreement and will not in any way affect the interpretation of this Agreement SECTION 13 ENTIRE AGREEMENT 131 This Agreement and the matters referred to herein constitute the entire agreement between and the Owner and will supersede and cancel all prior negotiations representations alleged warranties statements letters acceptances contracts agreements and communications whether oral or written between HBC and the Owner concerning all matter
76. ided directly to the Owner by the respective avionics manufacturer however the cost of such services is included in the Plan 1 1 4 MedAire parts and components and or services will be administered and provided directly to the Owner by MedAire however the payment for such parts and or services is included in Support Plus 1 1 5 The Owner hereby warrants that at all times components exchanged under the Plan have been and or will be utilized on the Aircraft only on the strict condition that the Aircraft has been is and will be operated for business aircraft type operations only 1 1 6 With the exception of labor referenced in Article Section 1 2 4 and Article IV Section 1 7 of this Agreement if applicable all types of scheduled and unscheduled maintenance performed on the Owner s Aircraft pursuant to this Agreement must be accomplished at the Service Facility All claims under the Plan for maintenance and support services will be filed with HBC to the detailed task level THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 19 1 2 Labor Charges under the Plan 1 2 1 Charges associated with labor as selected under the Plan performed at the Service Facility to inspect service repair or troubleshoot any confirmed condition or component discrepancy will be the responsibility of HBC only to the extent of the HBC flat rate labor allowance as defined under the Plan or a
77. ill be removed from service immediately after having achieved its designated service life in order to be overhauled refurbished or replaced as may be applicable For purposes of this definition service life restrictions means the point s in time specified by HBC and or any of its suppliers when any component will be refurbished or replaced and temporary life restrictions means the point s in time specified by any appropriate Airworthiness Authority when any component will be overhauled refurbished or replaced as may be applicable DISCRETIONARY INSPECTION means any premature inspection of the Aircraft or its components at the Owner s discretion or convenience prior to achieving the applicable inspection interval or tolerance as specified in any applicable manuals bulletins guidelines specifications publications and or written instructions including without limitation HBC Aircraft Maintenance Manual and or that is not in compliance with all appropriate Airworthiness Authorities requirements and or airworthiness directives DISCRETIONARY REMOVAL means any premature removal of a component at the Owner s discretion or convenience prior to achieving the applicable designated service life wear limit tolerance or allowance specified in any applicable manuals bulletins guidelines specifications publications and or written instructions including without limitation HBC Aircraft Maintenance Manual EAGLE SERVICE PLAN ESP means
78. ing it to the Beechcraft Warranty Claim Please refer to the Beechcraft Claim number for your claims on all correspondence A correct PO is critical to process all W1 W2 and W4 claims B The removed part must be a Beechcraft unit return using the approved Warranty Exchange Return labels The narrative must include the condition squawk what was wrong with the part and the fix what was done to fix the system When filing a W1 the condition squawk is sufficient copy of the printed claim must accompany the removed part as the Return Authorization C W2 claims submitted for Warranty coverage require the items listed in B W5 claims submitted for Maintenance coverage for inspection items from the Maintenance Manual need only a basic outline of the job plus the Inspection Code if applicable Example Complied with 200 hr lube items If misc parts requested please provide the detail Example 2 ea 1 544407 o rings 14 27 ea 5 Beechcraft filing time limit is 60 days from the date of completion of the work When a work order has been open for an extended time the date of completion for the claim is still the date the work was done on the aircraft 180 days from the date the work was completed is the maximum cutoff Approved claims for work filed 61 thru 180 days after the work was done on the aircraft will be paid at 5096 Edit requests must be complied with in 7 days Parts must be received within 30 days of the date th
79. ing or emailing please make sure the Beechcraft claim number noted on the invoice and sent to your claims administrator on the same day the claim is entered No markup is allowed for any outside invoices covered under warranty Deferred coverage may be requested only when Warrantable squawks Support Plus issues cannot be deferred are made known to your facility but the airplane cannot be scheduled in until after the Warranty coverage expires Beechcraft Warranty must be notified of the deferred item s via email or fax PRIOR TO the expiration of coverage Beechcraft Warranty will reply back to the sender of the fax or email that we have received your Deferral request Deferrals can be considered for up to 90 days from date of approval for the required work All work must be completed claims filed and parts in route if applicable back to Grapevine within the approval time Work completed and or claims filed after the completed by expiration date will be denied The ASC must provide the following to Beech Warranty by Fax or Email The a c serial number The date the Warranty on the aircraft expires The date the work is scheduled to be completed The date the squawks were reported and who reported them A list of the squawk s reported An estimated cost of each squawk itemized plus the grand total note the estimates cannot be exceeded when the claim s are filed If you use fax please be certain to retain your dated proof of send
80. iques or methods of performing labor such as the failure to follow applicable requirements of appropriate HBC manuals or any appropriate Airworthiness Authority document and or generally accepted practices currently followed in the general aviation industry or g any removal tampering obliteration or destroying of HBC s or its supplier s identification mark name or serial number from any part or component AIRCRAFT means the Hawker Beechcraft aircraft bearing the serial number as defined in Appendices to this Agreement operated by the Owner to which the Plan applies AIRCRAFT GEOGRAPHICAL MAINTENANCE LOCATION means the worldwide geographical location from which Support Plus claims for inspections heavy maintenance parts and service originate AIRCRAFT PURCHASE AGREEMENT means the Purchase Agreement between and the original purchaser of the Aircraft operated by the Owner to which the Plan or this Agreement applies AIRWORTHINESS AUTHORITY means the Federal Aviation Administration of the United States of America or any successor thereof or the equivalent regulatory authority with jurisdiction applicable to the Owner March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 32 1 6 1 7 1 8 1 9 AIRCRAFT ON GROUND AOG means the highest priority designation to process a requirement for a spare part s and or maintenance action where the Aircraft is unable to continue or be returned to service until appro
81. ired to be returned prepaid with the Green and White Warranty Claim Shipping Label along with a copy of the Beechcraft claim printed out Return Authorization form unless otherwise directed by Beechcraft NOTE See the HBP amp D Part Limited Warranty document for the Spares Coverage on Beechcraft s NEW REBUILD OVERHAUL REPAIR and SERVICEABLE which have twelve months warranty from date of purchase HBP amp D Rotable Exchange parts are to be used for all warranty or maintenance issues with REPAIR used first if available If a Rotable is not available within a reasonable amount of time of the PO being placed with HBP amp D prior written approval must be obtained from Beechcraft Warranty to order NEW Again Beechcraft Warranty approval is required if installing NEW need approvals in 15 16 17 18 19 20 writing via fax or e mail In addition all warranty claims should be filled with a repaired part if available The purchase of overhauled and new parts will only be reimbursed if a repaired part was not available through HBP amp D If the part is being removed because of a time due required replacement and the aircraft has Support Plus coverage an overhauled part should be used NEW parts are never to be used for time due replacement parts If the Authorized Service Center or customer elects to purchase a warranty part over 500 00 HBP amp D list price each from an outside source a no charge replacement part will be s
82. is Agreement provided that the Owner understands and agrees that HBC may provide such exceptional coverage without any commitment obligation or liability for similar other coverage in the future THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 18 ARTICLE IV PROCEDURES UNDER THE PLAN SECTION 1 AIRCRAFT OPERATION LABOR AND COMPONENT EXCHANGE 1 1 Aircraft Operation 1 1 1 During the term of this Agreement the Owner will operate and maintain the Aircraft in accordance with the Hawker Beechcraft Corporation Airplane Flight Manual operating manuals the applicable maintenance and repair manuals applicable mandatory and recommended service bulletins and any other written instructions issued by HBC and its suppliers as amended from time to time The Owner will also comply with all the applicable requirements of appropriate Airworthiness Authorities and or with generally accepted practices currently followed in the general aviation industry 1 1 2 The Owner agrees to notify HBC of any letters of investigation or notices of violation received by it from or any self disclosure made by it to the Airworthiness Authority in relation to maintenance services provided under this Agreement Such notification will describe the nature of the violation and the corrective action being taken by the Owner 1 1 3 Avionics services for the benefit of the Owner will be administered and prov
83. ivity Commencing on January 1 2013 and continuing thereafter annually on January 1st of each successive year during the term of this Agreement the Hourly Rate per hour will be fixed at a price equal to the then current Hourly Rate calculated in Section 4 1 above plus the Hourly Rate Adjustments as calculated in Section 5 2 above HBC will determine the adjustment if any to the hourly usage rate during the month of October of the current calendar year HBC will notify in writing the Owner of any applicable adjustment to the hourly usage rate s for the subsequent calendar year on or before December 1 of the current calendar year Aircraft enrolled into the Plan with pre paid flight hours will not be subject to annual adjustment However the Owner will be responsible for reporting flight hours and landings on a monthly basis and for payment of all additional flight hours over and above the pre paid flight hours at the applicable adjusted rate for the balance of the Term THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 10 SECTION 6 AIRCRAFT ENROLLMENT AND COMPONENT CONDITION 6 1 At the sole discretion of HBC the Owner will not under any circumstances whatsoever be entitled to any of the benefits of the Plan unless and until the following enrollment conditions as indicated below are met to the satisfaction of HBC For aircraft enrolled into
84. lon Rotors Flight Control SYS CHAP SUB SYS TITLE DEFINITION SECTION 71 00 Power Plant General 71 10 Cowling 71 20 Mounts 71 30 Fire seals 71 40 Attach Fittings 71 50 Electrical Harness 71 60 Air Intakes 71 70 Engine Drains 72 00 Engine Turbine Turbo Prop Ducted Fan Unducted Fan 72 10 Reduction Gear Shaft Section Turbo Prop and or Front Mounted Gear Driven Propulsor 72 20 Air Inlet Section 72 30 Compressor Section 72 40 Combustion Section 72 50 Turbine Section 72 60 Accessory Drives 72 70 By pass Section 72 80 Propulsor Section Rear Mounted 73 00 Engine Fuel And Control General 73 10 Distribution 73 20 Controlling 73 30 Indicating 74 00 Ignition General 74 10 Electrical Power Supply 74 20 Distribution 74 30 Switching 75 00 Air General 15 10 Engine Anti Icing 75 20 Cooling 75 30 Compressor Control SYS CHAP SUB SYS TITLE DEFINITION SECTION 75 40 Indicating 76 00 Engine Controls General 76 10 Power Control 76 20 Emergency Shutdown 77 00 Engine Indicating General 77 10 Power 77 20 Temperature 77 30 Analyzers 77 40 Integrated Engine Instrument Systems 78 00 Exhaust General 78 10 Collector Nozzle 78 20 Noise Suppressor 78 30 Thrust Reverser 78 40 Supplementary Air 79 00 Oil General 79 10 Storage 79 20 Distribution 79 30 Indicating 80 00 Starting General 80 10 Cranking SYS SUB SYS CHAP SECTION TITLE DEFINITION
85. n the Effective Date and will expire on the unless terminated earlier as provided for in this Agreement SECTION 3 HOURLY RATE BASIS 3 1 3 1 1 The hourly rate is based the Owner maintaining the Aircraft in the geographical location defined in Section 1 2 3 above and meeting the following Aircraft Utilization Assumptions and Conditions Flight hours are defined for the purpose of this Agreement as the actual number of hours flown by the Aircraft The Aircraft will operate a minimum of 300 flight hours per year with an average of 1 0 flight hours per landing For each period of twelve 12 consecutive calendar months after the effective date of this Agreement the Owner to HBC a minimum service charge which will be based upon a minimum of 25 flight hours per month Any pre paid hours will be debited each month for the minimum flight hours per month March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 5 3 1 4 f the Aircraft exceeds 500 flight hours in any twelve 12 month period from the effective date or an anniversary of the effective date the hourly rate will be increased by 25 percent for all hours flown in excess of 500 hours in the aforementioned twelve 12 month period 3 1 5 If the Aircraft average flight hours to landings ratio is less than as defined in Section 3 1 2 above any twelve 12 month period from the Effective Date or an anniversary of the Effective Date HBC will invoice th
86. nance task covered pursuant to the Plan Costs associated with such work by the Service Facility will be the responsibility of HBC only to the extent of the HBC flat rate labor allowance referenced above multiplied by the applicable facility s labor rate as defined under the Plan HBC will not be responsible for any costs over and above the flat rate labor allowance amount that would have been charged by or to HBC for like or similar work at the Service Facility HOURLY RATE means the flight hour rate established at the effective date of the agreement and includes an administration fee of 16 00 per flight hour that will not be refundable in the event of termination or expiration of this Agreement LABOR means the maintenance labor hours of work expended directly on the Aircraft or removed components to complete the maintenance task LABOR RATE means labor charges for standard non overtime labor hours at the facility s current posted shop rate or labor rate agreed upon by HBC for the purposes of the Plan whichever is lower and excluding any overtime premium and or call out charges MAINTENANCE SERVICE PLAN MSP means a Service Program offered and administered by Honeywell International for the exchange or supply of materials or labor related to the Honeywell Inc engines or auxiliary power unit as applicable installed on the Owner s aircraft in consideration of the monthly payment of a service charge as per the terms and conditions of
87. nced by change in color and appearance of part Also called local hot spot I Impact The forceful striking or contact of one thing against another Illustrations of Frequently Used Technical Terms BELLMOUTHED BRINELLED PITTED RUPTURED QW NORMAL CRACKED TC aon Inclusion Indications Intermittent Internal Jammed Kink Lateral Leakage Longitudinal Marked Marks Mismatched I A particle of foreign matter in the metal usually associated with magnetic particle inspection Cracks inclusions fractures etc not visible without fluorescent or magnetic penetrants A coming and going at various times intervals not all the time Inside within the surface or structure J Wedged forced stuck Squeezed into a tight position K A short tight twist or curl caused by doubling or winding of something itself L Sideways movement or play Escaping fluid or air usually caused by a crack hole or worn seal The length or lengthwise dimension usually the longest area M Visible impression spot dent on line scratch score gouge galled etc If using must be clearly described Improper association of two or more parts Mispositioned Moisture Nicked Obstruction Oil Contamination Open Circuit Out of Round Peripheral Pitted Play Plugged Preload Propagation Puncture Improper installation
88. nd labor will be allowed per established flat rates Depending on the location of the aircraft Beechcraft Warranty may ask an ASC to send a technician and inspector to the aircraft to clear the AOG situation In this case Beechcraft Warranty will cover reasonable labor for your staff to travel to the aircraft complete the repair and travel home at your approved Warranty Shop Rate PLEASE NOTE TRAVEL TIME IS NOT COVERED BY SUPPORT PLUS Example of coverage 2 hours one way by car x 2 men 8 hours to and from travel time in addition to approved flat rate hours to complete the repair Travel Expenses are not covered by Beechcraft Warranty These expenses hotels meals airline fees car rental fuel etc would be billable to the aircraft owner Beechcraft Commercial Product Warranties January 2013 and after AIRCRAFT STRUCTURE ENGINES AVIONICS INTERIOR PAINT NON BEECH amp BEECH PARTS PACKAGE Excluding Engines amp Avionics King Air 350 5 Years 5 Years 5 Years 2 Years 400 hrs 2 Years 1200 hrs Or 2 500 hrs Collins King Air 250 5 Years 5 Years 5 Years 2 Years 400 hrs 2 Years 1200 hrs Or 2 500 hrs Collins King Air 200 5 Years 5 Years 5 Years 2 Years 400 hrs 2 Years 1200 hrs Or 2 500 hrs Collins King Air C90 5 Years 5 Years 5 Years 2 Yearsv 400 hrs 2 Years 1200 hrs Or 2 500 hrs Collins Baron 5 Years 3 Years 5 Years 2 Years 400 hrs 2 Years 800 hrs or TBO Garmin FlightLevel engine accessories 1 Year or 1000 hours
89. necessary compliance with applicable service bulletins if required for certification ROUTINE FREIGHT means ground and or non expedited shipments by common carriage associated with the exchange of components and the supply of related parts and or consumables covered pursuant to the Plan from a HBC or HBP amp D warehouse directly to the Owner or directly to the aircraft location Such routine freight is coded HBC as ROUTINE LABOR means labor performed by the Owner for the servicing of the Aircraft engines or APU including without limitation fuel lubrication oil hydraulic oil de ice or anti ice fluids water waste oxygen tires general inspection and condition cleaning and preflight or post flight inspections and any other maintenance activity similar in nature SCHEDULED COMPONENT REMOVAL means the removal of any component occurring as a result of such a component having achieved its designated service life or being within a grace period of fifty 50 hours or fifty 50 cycles or one 1 month as applicable from achieving its designated service life SCHEDULED INSPECTION means any inspection performed at intervals defined in the current applicable manuals bulletins guidelines specifications publications and or written instructions as revised from time to time including without limitation HBC Aircraft Maintenance Manual and or that is in compliance with all appropriate Airworthiness Authorities requirements
90. nt that would have been charged by or to HBC for like or similar work at the Service Facility Such credits may be used by the Owner for future purchases of goods or services for the Aircraft from HBC 1 7 5 The Owner hereby forever releases and discharges HBC from any obligation liability claim action or proceedings with respect to any repair work performed by non HBC authorized service facilty pursuant to the foregoing provisions of this Section 1 7 Accordingly the Owner hereby agrees to pursue any claim that it may have with respect to any repair work performed by a non HBC Authorized service facility solely and exclusively and to the complete exoneration of HBC THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 23 1 8 Discretionary Removal 1 8 4 In the case of discretionary removal of any component HBC will send an invoice to the Owner for an amount equal to the full retail price of the component normally charged to an aircraft owner prorated to the difference between the wear limit tolerance or allowance specified in any applicable manuals bulletins guidelines specifications publications and or written instructions including without limitation applicable Maintenance Manual or Service Bulletin and the actual wear accumulated on such component The Owner will pay HBC s invoice in accordance with the provisions of Article V Section 1 of this Agreement 1 9 Disc
91. o HBP amp D copy of your claim and or correspondence with the carrier must be submitted Statically sealed items must be returned unopened The following orange and black label P N 902 009 1209 should be used when returning a new part return Labels can be ordered through the Technical Material Distribution Center at 1 800 796 2665 TM DC beechcraft com For return approval please contact any HBP amp D Customer Service Representative at 1 888 727 4344 or fax to 316 676 3471 q3eechcraft CORE RETURN REQUIREMENTS In order for us to supply our next customer with an exchange item of equal quality with the documentation acceptable to regulatory authorities we would appreciate your attention to the following core return requirements A copy of a HBP amp D document is required and should be attached when the core is returned This could be a copy of the packing sheet or invoice on which the part was purchased Cores should be carefully repackaged to preclude shipping damage Reuse the original packing material methods where possible Cores must be returned with service data documented by a licensed mechanic or authorized repair station Use the Parts Information Tag Form No 852 31487 supplied herewith for the purpose Parts Information Tag must be filled out completely Installing agencies and repair station certification holders may identify return cores with their own approved repairable parts tag in lieu of Form No 852 3
92. of Hawker and Beech the Hawker Beechcraft Aircraft WHEREAS The Owner intends to purchase and or operate Hawker Beechcraft Aircraft with the Owner s aircraft being referred to as the Aircraft HBC offers to Owners of Hawker Beechcraft Aircraft the Support PLUS Maintenance Plan also otherwise known as Support Plus or the Plan which provides selectable options for comprehensive maintenance support of labor for scheduled inspections maintenance and component removals parts for scheduled inspections maintenance and component removals labor for unscheduled inspections maintenance and component removals parts for unscheduled inspections maintenance and component removals and service bulletin coverage for the Hawker Beechcraft Aircraft avionics equipment and other parts components and systems which are installed on the Aircraft in consideration of the monthly payment of a service charge during the term of the Plan WHEREAS The Owner wishes to contract with HBC to cover the Aircraft under the Plan NOW THEREFORE in consideration of the mutual terms and conditions herein contained Based on the above HBC and the Owner agree as follows March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 2 ARTICLE CONTACT INFORMATION SECTION 1 CONTACTS NOTICES and BILLING 1 1 Each party agrees to notify the other party of any change to the contact information referenced herein The O
93. ons Example 32 3581 Important data to check on the Bulletin 1 Aircraft Serial Number or Spares Effectivity a If condition of SB exists but the aircraft serial number is not listed in the effectivity call Technical Support for verification 2 Check the Warranty Statement Section M Material Only Manpower Only Materials and Manpower Proration of part and or labor None 3 How to determine what part and or labor will be covered a Manpower Part 1 Section This section will give you the total labor hours necessary to comply with the SB Example 1 person 6 hours b Material Information Part 2 Section A This section will list all parts necessary to comply with the SB and the parts the SB will cover if applicable 4 Filing claims against an Active Service Bulletin W3 Labor and Misc parts only part under 500 00 b 4 Parts and Labor parts over 500 00 Requires valid HBP amp D Purchase Order number If you encounter problems entering an SB claim contact your claims administrator If Repair Design Order RDO was issued per the SB and as required by Beechcraft please provide the RDO number and invoice number in your claim narrative 5 Claims for aircraft titled to Beechcraft with BIA Coverage should be filed against the active SB If the SB has expired please file either a W5 labor parts under 500 00 or W2 type claim labor and parts over 500 00 and reference the
94. onthly periodical entitled PPI Detailed Report as published by the U S Department of Labor Bureau of Labor Statistics hereafter PPI Hourly Rate Adjustment will be made to the Base Price for any escalation in the aforementioned labor and material indices occurring during the Base Period according to the following formula 5 5 39 W 70 X BasePrice Where A The total amount of Hourly Rate Adjustment by which the Base Price will be increased because of economic escalation S ECI published for September of the preceding calendar year for which the new Hourly Rate is being calculated S E ECI published for the base month of September 2011 W PPI published for September of the preceding calendar year for which the new Hourly Rate is being calculated Wo PPI published for the base month of September 2011 MCF HBC Material Cost Factor 8 Cap In the event the U S Department of Labor i discontinues publication of any index cited herein during the Base Period or ii fails to resume publication during the Base Period of any index for which publication has been suspended for 24 months or more or iii materially alters the basis of calculating any index cited herein during the Base Period then in any such event HBC will select a comparable alternate index or indices for adjusting the portion of the Base Price to which the replaced index applied Economic Adjustment Effect
95. or to assume the defense against imposition thereof at its sole cost and expense and to hold HBC harmless from such imposition If the Owner does not make timely payment directly to said governmental authority or agency or timely defense HBC may at its own discretion pay the asserted tax duty or assessment including interest and penalties thereon and the Owner will thereupon reimburse HBC for any such payment and all reasonable costs and expenses incurred by HBC in accordance with the provisions of Article V Section 1 of this Agreement SECTION 5 EXCUSABLE DELAY AND NONPERFORMANCE 5 1 The parties to the Agreement will be excused for failures and delays in performance of their respective obligations under this Agreement when the failure or delay is due to force majeure including but not limited to any enemy or war whether declared or undeclared civil commotion insurrection riot embargo or any legislation act order directive proclamation or regulation of any governmental or other duly constituted authority or by labor strike lock out walk out slow down or other labor trouble or industrial disturbance acts of God or fire explosion earthquake lightning flood drought windstorm or other action of the elements or other catastrophe or accident epidemic or quarantine restrictions or lack or shortage or delay in delivery of supplies materials accessories equipment tools or parts delay or failure of subcontractors or supplie
96. or will be at the rate of 30USD per hour or such higher rate as is established by HBC as its standard Owner support labor rate and HBC s flat rates in effect at that time Flat rate charges for limited labor performed by a local repair facility to accomplish certain work when the Aircraft is Aircraft On Ground AOG Labor required to replace such components covered pursuant to the Plan for HBC mandatory and recommended service bulletins installed on the Aircraft prior to the effective date of this Agreement Labor as defined by the service bulletin required to install all HBC mandatory service bulletins covered pursuant to the Plan issued after the Effective Date Labor as defined by the service bulletin required to install all HBC recommended service bulletins covered pursuant to the Plan issued after the Effective Date Labor required to replace such components covered pursuant to the Plan for HBC mandatory and recommended service bulletins installed on the Aircraft after the Effective Date Labor required to replace such components covered pursuant to the Plan for any of those optional service bulletins issued by HBC that are purchased and installed on the Aircraft at the Owner s expense Avionics coverage Avionics and related consumables covered pursuant to the Plan required for scheduled and unscheduled component removal as provided by the respective avionics manufacturer MedAire Coverage Medical kits and services as
97. ostmarked to the addressee postage prepaid Notices so sent will be deemed to be received upon actual receipt by the receiving party March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 3 1 4 Until changed by written notice given by either party to the other the billing addresses and numbers of the parties for the purposes of this Agreement will be as follows by telephone to by telefacsimile to by e mail to For the attention of THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 4 ARTICLE PROGRAM TERMS AND HOURLY RATES SECTION 1 AIRCRAFT ENROLLMENT 1 1 1 2 1 2 1 1 2 2 1 2 3 HBC will provide the Owner with a Support Plus Maintenance Plan which will include comprehensive coverage for scheduled and unscheduled maintenance including but not limited to inspections maintenance troubleshooting and component replacement which is necessary to maintain the continued airworthiness of the Aircraft Aircraft Information Aircraft Model Aircraft Serial Number Aircraft Starting Hours and Landings Owner payments in accordance with Section 4 will start at StartHours _ hours total time and landings Aircraft Geographical Maintenance Location The Owner s primary area of maintenance will be Within the Americas SECTION 2 TERM OF THE AGREEMENT 2 1 The term of this Agreement Term will commence o
98. ount the first has to move owing to distance between tooth contact surfaces Wear in bearings guides esp valve guides Sharp deviation from original line or plane usually caused by lateral force Restricted movement such as tightened or sticking condition resulting from misalignment or jamming To form or smooth metal or fiberglass so there is no sharp change or line from one area to another An enclosed raised spot or bulge usually with a void underneath Electrical fuses Fuse open is a better description Curved or gradual deviation from original line of plane usually caused by lateral force Circular surface indentions on bearing races usually caused by repeated shock loading of the bearing that is ball or roller indention Use only if a part is separated by force into two or more pieces If using this word be specific in your description as to the location cause and description of the break Burn burning Burrs Chafed Checked not used Chipped Circuit Grounded Clogging Collapsed Compressed Concentricity Condition Contamination Corrosion Cracked Crazed May be used only if an actual fire with flames occurred and this information must be included in the narrative If a fire did not occur a better term may be thermal distortion scorching or lightning marks pitting Also surface damage due to heat is usually caused by improper fit improper lubrication or over temperature opera
99. pproval will be void In the event warranty consideration is required on the repainted areas of the aircraft any adjustments will be between the customer and your facility or the facility accomplishing the repair Sincerely Sherri Hetler Manager Warranty Programs Hawker Beechcraft Global Customer Support Corrosion Erosion May be considered if the following conditions are met The aircraft has low hours The aircraft is at or prior to the first inspection The area affected must be defined clearly Cannot be considered Environmentally induced corrosion or erosion Preventable corrosion or erosion example the area or part should have been lubricated or treated Erosion due to lack of a protective device or boot such as a radome nose cone boot Erosion or corrosion due to insufficient coating material or sealant example heater horn heat conductive paint erodes during flight Windows Polarized windows exhibiting discoloration of the mid ply may be covered under active maintenance program coverage if the window was not left in the darkened position on the ground Crazed windows are not covered Crazing is caused by improper cleaning products and or maintenance procedures If the aircraft is brand new please call your Claims Administrator to discuss
100. priate action is taken without the possibility that the item can remain inoperable and or unserviceable within the terms of the Minimum Equipment List MEL if applicable ATTACHING PART means any part used to attach a component to the Aircraft which can be used more than once including without limitation standard aircraft hardware that is generally available from sources other than HBC but excluding a part which by design is specific to the Aircraft AUTHORIZED SERVICE CENTER OR ASC means certain duly qualified service facilities appointed to perform support services as appropriately rated by HBC on behalf of HBC for the convenience of the Owner COMPONENT means any self contained part or any combination of parts sub assemblies or units which performs a distinctive function in any operating system installed or incorporated in the Aircraft and covered by the Plan pursuant to the provisions of this Agreement CONSUMABLES means any item which by design is specific to HBC aircraft for component installation or servicing and which can be used only once but excluding readily available standard maintenance consumables fluids and compounds or standard aircraft hardware DESIGNATED SERVICE LIFE means the serviceable life hours cycles calendar time of any component defined by maximum permitted life service life restrictions or temporary life restrictions as listed in any applicable publications or instructions Any component w
101. prior to performing such additional troubleshooting Unless authorized and or directed by HBC i charges for such additional troubleshooting labor accomplished by the Service Facility in excess of the flat rate troubleshooting labor allowance will be the responsibility of the Service Facility and such charges will not be billed to the Owner or to HBC under the Plan and ii charges for such additional troubleshooting labor accomplished for the benefit of the Owner under Article IV Section 1 7 in excess of the flat rate troubleshooting labor allowance will be the responsibility of the Owner 1 3 Scheduled Component Removal 1 3 1 HBC will exchange a component and related consumables with the Owner for any component with a designated service life provided that the Owner notifies the Service Facility as selected by the Owner thirty 30 days in advance of the date for any scheduled component removal The Owner or the Service Facility as applicable will be responsible for removing and returning any unserviceable component to HBC or any supplier or repair or overhaul facility as directed by HBC within fifteen 15 days after the receipt of a serviceable component and related consumables by the Owner 1 3 2 If any component with a designated service life is removed from service more than fifty 50 hours or fifty 50 cycles or 1 one month as applicable prior to achieving its designated service life HBC will send an invoice to the Owner for an
102. provided by HBC for the Aircraft under the Hawker Beechcraft Corporation Aircraft Purchase Agreement if the Owner is entitled to the benefit of such warranty on the effective date of this Agreement Nothing in this Agreement will be construed to add vary modify restrict diminish delete or cancel the warranty provided by HBP amp D under the HBP amp D Part Limited Warranty for parts and components acquired from HBP amp D whether used by HBC a maintenance facility or the Owner if the Owner is entitled to the benefit of such warranty during the term of this Agreement If the Aircraft or a component is entitled to the benefit of both this Agreement and a warranty referenced in Section 6 1 and 6 2 above or a warranty provided by a component manufacturer as applicable the applicable warranty provisions will control and satisfy any obligations before this agreement is effective The Owner acknowledges and agrees that all repairs and maintenance work under this Agreement will not be performed by HBC The maintenance provider will provide all warranties relating to maintenance and repair work performed and HBC will not be liable for nor extend any warranty for the services performed by the maintenance provider THE OWNER HEREBY WAIVES ALL WARRANTIES OBLIGATIONS OR LIABILITIES EXPRESSED OR IMPLIED ARISING BY LAW IN CONTRACT OR IN TORT OR OTHERWISE INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS OR OTHERWISE OR ANY
103. r damages for or arising out of any loss of use of any aircraft covered by the Plan Any Fixed Base Operator s or other service provider s fees including but not limited to ramp fees hangar fees or any related airport fees Any costs specifically excluded pursuant to the provisions of this Agreement or to be specifically paid by the Owner in addition to the monthly service charge to be paid pursuant to the provisions of this Agreement including without limitation costs for transportation insurance packing storage taxes duties or similar costs Notwithstanding the provisions of Section 1 1 11 above any charges for expedited shipping or costs in excess of charges for routine freight shipments associated with the exchange of components and the supply of related parts and or consumables covered pursuant to the Plan from a HBC or HBP amp D warehouse to the Owner or any and all charges for the shipment of such items from the Owner to a HBC or HBP amp D warehouse Any charges for maintenance and or repairs to interior exterior furnishings and appearance items such as paint upholstery and trim or cleaning washing and polishing or daily turn around service items such as but not limited to cleaning stocking and servicing of the Aircraft Subject to the provisions of Section 2 1 above HBC may in its sole and absolute discretion on an exceptional basis provide coverage for any part not covered by the Plan pursuant to the provisions of th
104. ration by pulling apart A twisting action usually caused by holding one end of a part while turning the other Rotational force usually the amount of measurable force required to rotate a shaft or bearing Extended or lying crosswise usually cracks or scratches across material Stretched valve due to overheated combustion valves piston engines and pressures Preignition detonation Twisted Void Welded Worn Wrinkled Notes A change in original shape of a part by a turning motion Sometimes called distorted An empty space opening cavity or gap in metal or plastics W Relays switches use Arced it is a better description Material or part consumed as a result of exposure to operation or usage Please note Not a warranty squawk Worn material or parts are not covered by warranty Small furrow ridge or crease on a normally smooth surface Example permanent deformation of wing or fuselage skins after hard landing or flight in heavy turbulence 1 2 2 DEFINITIONS OF AIRCRAFT GROUPS SYSTEMS AND SUB SYSTEMS SYS CHAP SUB SYS SECTION 04 00 05 00 06 00 07 00 08 00 09 00 20 00 21 00 21 10 21 20 21 30 21 40 21 50 21 60 21 70 22 00 22 10 22 20 22 30 22 40 22 50 23 00 23 10 23 15 23 20 23 30 23 40 23 50 23 60 TITLE DEFINITION Zone 400 Nacelles Pylons Zone 500 Left Wing Zone 600 Right Wing Zone 700 Landing Gear Compartment Zone
105. removals and scheduled maintenance requirements as defined Hawker Beechcraft Aircraft Maintenance Manual and for unscheduled component removals All consumables covered pursuant to the Plan required for the components referred to in Section 1 1 4 above Replacement components covered pursuant to the Plan for HBC mandatory and recommended service bulletins installed on the Aircraft prior to the Effective Date Kits components as defined by the service bulletin required to install all HBC mandatory service bulletins covered pursuant to the Plan and issued after the Effective Date Kits or components as defined by the service bulletin required to install all HBC recommended service bulletins covered pursuant to the Plan issued after the Effective Date Replacement components covered pursuant to the Plan for HBC mandatory and recommended service bulletins installed on the Aircraft after the Effective Date Replacement components covered pursuant to the Plan for any of those optional service bulletins issued by HBC that are purchased and installed on the Aircraft at the Owner s expense Charges for routine freight AAA shipments from a HBC warehouse or a warehouse of HBC s wholly owned spare parts subsidiary HBP amp D directly to the Owner or directly to the aircraft location upon receipt of a valid claim under the Plan associated with the exchange of components and the supply of related parts and or consumables covered pursuant to t
106. resulting Fault not Found charges to the Owner related to such claim will be waived by HBC 1 11 Component Subject to Abuse 1 11 1 Upon determination by HBC or any supplier or repair or overhaul facility designated by HBC that any unserviceable component of the Owner has been subjected to abuse such unserviceable component will not be eligible for an exchange under the Plan pursuant to the provisions of this Agreement Notwithstanding any other provision in this Agreement to the contrary in such a case HBC will send an invoice to the Owner for an amount equal to the full retail price for any serviceable component to be supplied by HBC to the Owner less any core credit for the unserviceable component if applicable The Owner will pay HBC s invoice in accordance with the provisions of Article V Section 1 of this Agreement 1 12 Component Condition and History 1 12 1 Any unserviceable component returned to HBC or any supplier or repair or overhaul facility designated by HBC will be accompanied by a properly completed part information form supplied with the replacement part or equivalent The form will be attached to the unserviceable component and will at all times be kept with the unserviceable component removed by the Owner March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 24 1 13 Aircraft Log Book 1 13 1 The Owner will properly record in the Aircraft log book all aircraft flight hours cycles landings or calendar
107. retail warranty or may have qualified for Spares coverage through the applicable Supplier Collins Avionics is handled differently Support Plus makes payments direct to Collins for their CASP program Collins Avionics Service Plans Avionics issues for aircraft on the CASP program should be handled directly with Collins Collins part claims should not be filed to Beechcraft Collins CASP contact Nancy Lyon Douglas Phone 319 295 6416 Fax 319 295 7130 E mail njlyon rockwellcollins com For Hawker Aircraft with a Honeywell Avionics package the HAPP Honeywell Avionics Protection Plan plan applies Contact Honeywell directly with any questions Phone 800 872 7739 AGREEMENT FOR lt lt HAWKER BEECHCRAFT OWNER Beechcraft and Hawker are registered trademarks of Hawker Beechcraft Corporation Collins Avionics Service Plan and CASP are registered trademarks of Rockwell Collins Honeywell Service and Support Plan HSPP Maintenance Service Plan and MSP are registered trademarks of Honeywell International Eagle Service Plan and ESP are registered trademarks of Pratt amp Whitney Canada Total Assurance Plan and TAP are registered trademarks of Williams International MedAire is the registered trademark of MedAire Inc March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page ii TABLE OF CONTENTS HAWKER BEECHCRAFT CORPORATION SUPPORT PLUS 1 ARTICLE CONTACT 1
108. retionary Inspection 1 9 1 In the case of discretionary inspection the Owner will be responsible for an amount equal to the full retail price of the flat rated inspection prorated to the difference between the inspection frequency required and time remaining to the required inspection period 1 10 Fault Not Found 1 10 1 In cases of labor if selected under the Plan performed with the intent to repair rectify or troubleshoot any unconfirmed condition or component discrepancy or removal of any component returned by the Owner to HBC occurring without the direction of HBC which results in a Fault not Found conclusion HBC will send an invoice to the Owner for an amount equal to the actual labor costs and or the full retail price of the component The Owner will pay HBC s invoice in accordance with the provisions of Article V Section 1 of this Agreement 1 10 2 If supporting information for a related claim is requested by HBC the Owner agrees to respond within fifteen 15 days from the date of such request HBC reserves the right for an additional sixty 60 days from the date of requesting supporting information to conduct an investigation by HBC or any supplier designated by HBC to settle such claim under the Plan If the Owner has not received notification from HBC that Fault not Found was determined upon investigation by HBC or any supplier designated by HBC within ninety 90 days from the date of HBC s receipt of the returned component any
109. rovide a serviceable component which is not new but of known time since last overhaul with at least fifty percent 5096 of its designated service life remaining 1 6 4 Any component exchanged by HBC or HBP amp D with the Owner under the Plan will be for the replacement of any component installed on the Aircraft Any component covered under the Plan will be an original component supplied by HBC or a component subsequently procured from HBC or HBP amp D as a spare or replacement component HBC reserves the right to provide HBC preferred components as a replacement in lieu of an exact replacement part 1 6 5 The Owner will at its own cost or expense supply all the labor and or material for any painting or decorative requirements of the Owner with respect to any component exchanged by HBC or HBP amp D with the Owner under this Agreement resulting from any optional equipment or modifications incorporated in the Aircraft by the Owner 1 6 6 HBC or its applicable component supplier at its own discretion will have the right to discontinue the support of any component whose configuration has been superseded by a later configuration In such event HBC will provide a superseding component in lieu of the earlier configuration component The Owner will at its own cost or expense ensure the superseded component s compatibility through modification of the Aircraft or otherwise when it is not provided for by service bulletin coverage under the Plan 1 6
110. rrative New airplanes having no maintenance coverage may still have squawk type adjustments and rigging filed up to the first inspection or the first 100 hrs if operated under part 135 This does not include bulbs tires oil changes inspections etc Sometimes the only correct solution to an airplane issue is to Call Your Warranty Claims Administrator Warranty Contacts Kathy Neukirch W1 and Service Bulletins 316 676 7193 Carla Walls Support Plus Domestic 316 676 3297 Diana Miller New Part and Core Returns 2 316 676 5815 Carol Venegas New Part and Core Returns 316 676 2458 Donna Stewart International Europe Australia 316 676 1413 Karren Gasche Domestic 316 676 8644 Elizabeth Stockbauer Domestic 316 676 2713 Kay Brewster Mexico amp South America 316 676 7034 Marilyn Morton Domestic 316 676 7282 Ravy Son International Middle East Asia 316 676 3049 Carol Minton Warranty Data Specialist 2 316 676 7496 Jorge Tomas Process Analyst 316 676 7280 Sherri Hetler Manager Warranty Programs 2 316 676 3396 5 21 2013 Filing for Travel Time and Expenses When an aircraft covered under Beechcraft Warranty is grounded AOG at a non Beechcraft Authorized Service Center the onsite Service Center may perform the necessary repairs and file a claim to Beechcraft Warranty for part and labor reimbursement All parts must be purchased from HBP amp D a
111. rs for any reason whatsoever including mechanical breakdown delay or failure of carriers or other cause beyond the reasonable control of the affected party This provision will not however release such party from using reasonable efforts to avoid or remove such causes nor will it excuse or release such party from the payment of the compensation accrued under the terms of this Agreement prior to any of the above mentioned failures or delays in performance Any party claiming such an excuse or delay for nonperformance will give prompt notice of the event or events to the other party 5 2 In the event of any delay on the part of HBC in the performance of any of its obligations under the Plan pursuant to the provisions of this Agreement due indirectly or directly to force majeure or any other cause whatsoever whether similar to those mentioned herein or of a different nature but beyond the control or without the negligence of HBC HBC will not be responsible for any such delay and the time fixed or required for the performance of any obligation or responsibility in this Agreement will at the option of HBC be extended for a period equal to the period during which any such cause and effects thereof persist March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 28 SECTION 6 WARRANTY 6 1 6 2 6 3 6 4 6 5 Nothing in this Agreement will be construed to add vary modify restrict diminish delete or cancel the warranty
112. rs requested in the narrative of the claim Additional time is not allowed on scheduled inspections If you believe a flat rate is inaccurate the Flat Rate Change Request Form is available for your use in the Warranty Web menu warranty claims must have the appropriate date of work completion If the part is not original as delivered on the aircraft at retail the spare install date and part hours are required File as W2 for parts over 500 00 each If you believe you have a spare part issue but don t have the logbooks to research please call your Beechcraft Warranty Admin for help Any part under 500 00 each returned to HBC cannot be returned upon claim denial parts will be scrapped at HBC 21 22 23 24 Prior Beechcraft approval is required when filing a goodwill claim on an aircraft that is out of warranty The reason for the approval the name of the person recommending coverage and the date the discussion took place must be noted in the narrative when filing the claim Beechcraft approvals may be in writing via fax or e mail Warranty coverage transfers when the original owner sells the aircraft Support Plus transfers only if the new owner decides to take over the existing contract and signs for the transfer Shop Rate change requests must be submitted for approval in writing by fax letter or e mail These change requests are reviewed by a Global Customer Service board and may be amended or denied Submit these reques
113. s covered herein No agreement or understanding varying the terms and conditions of this Agreement will have any affect unless it is in writing and signed on behalf of each party by its duly authorized representative In the event of any inconsistency between this Agreement and any of the Appendices the provisions of this Agreement will prevail IN WITNESS WHEREOF the Owner and HBC have agreed to and accepted the terms and conditions set forth in this Agreement and the Appendices attached hereto and caused the same to be approved and executed by their duly authorized representatives Signed by BBY WEE oco oed for and on behalf of HAWKER BEECHCRAFT CORPORATION SI eonun e tees MEO NOTE IN SIGNING THIS AGREEMENT THE OWNER ACKNOWLEDGES AND AGREES THAT A THIS AGREEMENT WILL AUTOMATICALLY EXPIRE ON THE EXPIRATIONDATE AS SPECIFIED ABOVE IN ARTICLE II SECTION 2 1 B THE OWNER S PLAN IS NOT PERMANENT AND MAY BE REVOKED OR TERMINATED PRIOR TO THE AFORESAID DATE FOR ANY OF THE REASONS SPECIFIED IN ARTICLE V SECTION 2 AND C THIS AGREEMENT DOES NOT CREATE OR VEST ANY LEGAL RIGHTS FOR OR IN THE OWNER WHICH ARE RENEWABLE CONTINUOUS LASTING PERMANENT OR IRREVOCABLE IN NATURE OR SCOPE Signed by ee for and on behalf of lt lt gt gt the Owner March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 31 APPENDIX A SECTION 1 DEFINITIONS
114. tenance Manual and or that is in compliance with all appropriate Airworthiness Authorities requirements and or airworthiness directives UNSCHEDULED MAINTENANCE means any maintenance performed to restore any component to a serviceable condition occurring as a result of a confirmed malfunction and or discrepancy UNSERVICEABLE COMPONENT OR UNSERVICEABLE means any component that is not in a serviceable condition as defined by the limits tolerances or allowances set forth in any applicable manuals bulletins guidelines specifications publications and or written instructions and or that is not in compliance with all appropriate Airworthiness Authorities requirements and or airworthiness directives Unless specifically defined above terms of art or technical terms or expressions used in this Agreement or in connection with the Plan will the meaning ascribed to them in the Air Transport Association s ATA Common Support Data Directory or the commonly accepted meaning used for them in the general aviation industry THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 36 THIS PAGE INTENTIONALLY BLA
115. the MSP contract MEDAIRE Means Service Program offered and administered by MedAire Inc for the supply of goods and Services OVERHAUL means to make any component serviceable by disassembling inspecting replacing or repairing failed damaged or worn parts of such a component including where necessary compliance with applicable service bulletins if required for certification to achieve operating or design tolerances An overhauled component will be certified to have zero time for purpose of designated service life unless otherwise specified PLAN means the Support Plus Maintenance Plan also otherwise known as Support Plus offered to the Owner for the Aircraft and administered by the terms and conditions of this Agreement HBP amp D means Hawker Beechcraft Parts and Distribution HBC s wholly owned subsidiary responsible for the inventory and distribution of parts components tooling and ground support equipment publications and other technical data obtained from HBC March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 34 1 25 1 26 1 27 1 28 1 29 1 30 1 31 1 32 REFURBISH OR REFURBISHMENT means to restore or recertify any component using written procedures to allow such a component to continue to be or remain serviceable REPAIR means to make any component serviceable by disassembling inspecting replacing or repairing failed or damaged parts of such a component including where
116. ticle Il Section 1 3 3 above as determined by HBC may result in a permanent increase to the Hourly Rate equal to the rate differential currently in effect for that region of the world Economic Change Indices and Calculations In addition to the adjustment to the base Hourly Rate pursuant to Section 5 1 above if any the base Hourly Rate will be subject to positive adjustment each calendar year following the current calendar year in accordance with the provisions outlined below Commencing on January 1 2013 the Hourly Rate will be adjusted by the percentage of positive change if any calculated as follows The Hourly Rate Adjustment will be determined by reference to United States Government USG indices set forth below to account for economic fluctuation of labor and material costs in the aircraft industry plus HBC s material cost factor if applicable capped at 3 above the USG indices The period during which the Hourly Rate Adjustment will be calculated will commence in the base month of September 2011 will terminate and include September of the year preceding the year in question hereafter Base Period Hourly Rate in the calendar year following the Base Period will be fixed at a price which is equal to the initial rate s referenced in Section 4 above hereafter Base Price plus any adjustment if applicable related to Section 5 1 above plus the Hourly Rate Adjustment In the event the USG has not released in
117. times as reasonably required by HBC for purposes of this Agreement and or by any appropriate Airworthiness Authority addition the Owner will report operating events including abuse or damage to the Aircraft or any component modifications repairs and maintenance as prescribed by HBC instructions and or those required by any appropriate Airworthiness Authority in the Aircraft log book This information will be furnished to HBC from time to time upon reasonable request The Owner further agrees to grant to the representative s of HBC access to the Aircraft and or any component and also to the Aircraft auxiliary power unit and engine operation records upon the reasonable request of HBC The Owner warrants to HBC that at all times all information recorded in these logbooks or otherwise reported to HBC will be true and correct 1 14 Failure to Provide Information 1 14 1 If the Owner fails to record and or to provide to HBC any information required pursuant to the provisions of Sections 1 12 and 1 13 above to determine the Aircraft maintenance status or the maintenance and or modification status of any unserviceable component HBC will have the right to require that such unserviceable component be overhauled at the Owner s expense 1 14 2 HBC will not reimburse the Owner for costs related to a claim if supporting information requested by is not received from the Owner within fifteen 15 days from the date of such request and the claim is r
118. tion Claims Administrator If you are uncertain whom to contact please e mail warranty beechcraft com and your e mail will be forwarded to your claims administrator for response dJeechcraft NEWS YOU CAN USE Doc 852 12 0056 Revision Policy Manual Revision November 15 2012 To Beechcraft Authorized Service Centers Subject Obligations of Beechcraft Authorized Service Centers Service Center Policy Manual Section 10 Part Return Claims This letter serves to explain and clarifv vour part returns to Beechcraft Corporation Warranty Core Returns New Part Returns Hawker Beechcraft Parts amp Distribution c o PFS Web 01 Industrial Blvd Suite 100 Dock B Grapevine Texas 76051 Labels e Green Warranty P N 902 008 1112 e Purple Core Exchange P N 092 010 1112 e Orange New Part returns P N 902 009 1209 Labels may be ordered through the Technical Material Distribution Center Telephone 1 800 796 2665 or 1 316 676 8238 or E Mail tmdc beechcraft com Just a reminder Please be certain that the proper paperwork is attached to each part returned to Beechcraft It is critically important to our receiving process that proper paperwork is with each part and that each part is clearly marked as a New Part return OR as an Exchange Core OR as Warranty Please help us speed the credit process by clearly marking each part Please note Parts received without proper paperwork will be returned collect 14 days after the
119. tion and is not covered by warranty A sharp projection or rough edge remaining after machining or rework C Frictional wear damage usually caused by parts rubbing together with limited motion Surface cracks is a better term A breaking away of the edge corner or surface of material usually caused by heavy impact not flaking see Grounded Open Circuit and Shorted for definitions Blockage of fluid or air passage or line usually by foreign material Inward deformation of the original contour of a part usually due to high pressure differential Example Rubber discs Biscuits engine mounts silent blocs landing gear shock absorber Perfect roundness about a common center The appearance of a part and its readiness to function The introduction of undesirable elements usually into a fluid If using please explain how the contaminant came to be present Pitting or a surface breakdown of a material due to chemical or electro chemical attack by atmosphere environment proximity to or flight through sea air or a humid locale exposure to moisture or other agents Sometimes called rust on steel surfaces A visible not requiring special fluorescent or magnetic penetrants partial separation of material Undesirable separation in plastic articles characterized by distinct surface cracks or minute frostlike internal cracks resulting from stresses within the article which exceed the tensile strength of the plastic
120. tory or recommended Service Bulletins to the extent incorporation is required under the Plan and or FAA Approved Manuals and or any other HBC suppliers s written instructions pertaining to inspection maintenance and or operations or any other causes whatsoever whether similar to those hereinbefore mentioned or of a different nature beyond the reasonable control and without the fault or negligence of the Owner Any charges incurred resulting from any damages to a component arising from or attributable directly or indirectly to any abuse by the Owner or any third party whether or not under the control of the Owner Any costs arising from or attributable directly or indirectly to the Owner s customized modifications and installations and or modifications and installations Any costs unless directed by HBC for labor if applicable under the Plan performed with the intent to repair rectify or troubleshoot any unconfirmed condition or component discrepancy which results in a Fault not Found conclusion Any costs unless directed by HBC incurred for any component returned by the Owner to HBC when Fault not Found determination is rendered upon investigation by HBC or any supplier or designated by HBC Any costs incurred for restocking and or recertification for any component requested and returned by the Owner to HBC because the component was not required and or installed All costs for a component arising from use of a new component when exc
121. ts whatsoever When a component exchanged under the Plan is shipped directly from HBC to the Owner title to and risk of loss of or damage to a direct shipped component exchanged under the Plan by HBC to the Owner will be transferred from HBC to the Owner upon delivery of the component EXW Incoterms 2000 at HBC s Warehouse Each party will when required deliver to the other all documents that are necessary to transfer title and to establish the actual release of all mortgages liens charges encumbrances or security interests whatsoever Title to and risk of loss of or damage to any component exchanged under the Plan by the Owner to HBC will be transferred from the Owner to HBC upon delivery of the component EXW Incoterms 2000 at HBC s Warehouse Each party will when required deliver to the other all documents that are necessary to transfer title and to establish the actual release of all mortgages liens charges encumbrances or Security interests whatsoever THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 27 SECTION 4 CHARGES AND TAXES 4 1 Excluding charges for routine freight provided in Article Section 1 1 11 above any and all handling packing crating transportation taxes duties insurance or storage costs and any and all other costs incurred will be paid by the Owner 4 2 Owner or the Service Facility will at its own cost or expense
122. ts sole and complete discretion will have the right either to suspend any of the benefits of the Plan to which the Owner is entitled until the Owner fulfills its obligations hereunder or to terminate the Agreement in accordance with the provisions of Article V Section 2 of this Agreement The Owner will make a one time payment to HBC for reserves of future maintenance that will occur during the term of this Agreement and for use on all time and wear limited components covered pursuant to the Plan accumulated prior to the enrollment inspection This payment will be taken into account in any calculation of a Support Plus Bonus under Article Section 8 of the Agreement THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 11 SECTION 7 TRANSFER OF AGREEMENT 7 1 The Owner hereby understands and agrees as indicated below that For aircraft enrolled into the Plan this Agreement together with the rights and or obligations of the Owner hereunder may be assigned or transferred in whole by the Owner provided that HBC has given its prior written consent to such assignment HBC reserves the right to offer such transfer of the Agreement subject to subsequent owner or Owner creditworthiness and HBC s usual and customary background check and denied parties screening event of such a transfer the Agreement will expire at the original expiration date set forth in Article Se
123. ts to the Manager Warranty Exchange Programs via e mail to warranty beechcraft com and to your Warranty Claims Administrator If approved rate changes will apply on the date of the Beechcraft approval W1 warranty claim is for an out of box failure part rejected prior to first flight and includes the following 55 Mis manufactured Parts Please carefully identify gt Misidentified for example part is stamped with a left hand part number but it is actually a right hand part 2 Spare part rejected before flight due to valid discrepance Warranty covers ground routine freight charges on allowed W1 type claims for out of box failures if the freight was charged on your HBP amp D invoice This invoiced freight will be paid automatically you do not need to request it on your claim These claims are paid at net Warranty Guidelines information updated March 2013 BIA Beechcraft Inventory Aircraft 1 Check the Warranty Web Aircraft Coverage for BIA coverage Verify that the occurrence or accomplishment date is within the BIA coverage dates 2 Any parts on the work order that are over 500 00 List Price SSP should be filed on a warranty W2 type claim see exceptions on NEWS YOU CAN USE 852 10 0029 Avionics and Engine parts must still be obtained from part OEM however claims should be filed direct to Beechcraft Warranty with a copy of the OEM invoice 3 Claims for labor and miscellaneous parts under 500 00 may be filed
124. unciator indication Use spaces between f ailin that event to permit entry of the claim into our system FEW must quantify INOP if a part has no response whatsoever to applied power describe as such rather than using INOP MANY must quantify NOT INSTALLED PROPERLY please explain specifically what is meant SEVERAL or SOME must quantify WORN Material or part consumed as a result of exposure to operation or usage Please note Not a warranty squawk snag Worn material or parts are not covered by warranty If a specific squawk snag cannot be determined please be sure to describe either what is happening that should not be OR what is not happening that should be Contact Warranty if you have terminology questions not satisfied by the information in this booklet Fax 316 676 3340 Phone 316 676 7193 Email warranty beechcraft com Abrasion Arced Axial play opp to lateral play Backlash Bell mouthed ex valve guides Bent Binding Blend Blister Blow out Blown Bowed Brinelled Broken A An area of roughened scratches or marks usually caused by foreign matter between moving parts or surfaces Visible effects scorch spots fused metal of an undesirable electrical discharge between two electrical connections The back and forth movement of a part along the line shaft tube or bolt about which it rotates usually a bearing B The lost motion between two mating gear teeth the am
125. uthorized and or directed by HBC for the maintenance task performed 1 2 2 Charges for labor if selected under the Plan associated with troubleshooting accomplished by the Service Facility for unscheduled maintenance requirements covered pursuant to the Plan will be the responsibility of HBC only to the extent of an additional fifteen percent 1596 of the published flat rate labor allowance or one 1 labor hour whichever is greater used to repair or troubleshoot any confirmed condition or component discrepancy claimed under the Plan unless otherwise directed by HBC 1 2 3 In the event labor required for troubleshooting will exceed the fifteen percent 15 of the published flat rate labor allowance or one 1 labor hour whichever is greater used to repair or rectify the confirmed condition or component discrepancy claimed under the Plan the Owner or the Service Facility as applicable will inform HBC and HBC will be given the opportunity to concur or propose an alternate remedy for such troubleshooting Charges for such additional troubleshooting labor will be the responsibility of HBC only to the extent authorized and or directed by HBC for the maintenance task performed 1 2 4 The Owner or the Service Facility as applicable will be responsible for any costs over and above the flat rate labor allowance amounts that would have been charged by or to HBC in the event the Owner or the Service Facility fails to obtain authorization from HBC
126. wner further agrees to notify HBC of any change in registration of the Aircraft or of any pending or actual sale of the Aircraft title transfer using Appendix D attached hereto 1 2 Until changed by written notice given by either party to the other the contact addresses and numbers of the parties for the purposes of this Agreement will be as follows In the case of HBC HAWKER BEECHCRAFT CORPORATION 10511 East Central Avenue B091 306 Wichita Kansas 67206 USA by telephone to 316 676 0448 by telefacsimile to 316 671 3060 For the attention of Manager Support Plus Programs Department 854 and in the case of the Owner by telephone to by telefacsimile to by e mail to For the attention of 1 3 formal notice or communication required or permitted under this Agreement will be in writing and deemed sufficiently given if said notice or communication is personally delivered sent by registered or certified mail return receipt requested or sent by means of e mail or tested telefacsimile to the party to whom the notice is to be given Any notice or communication which is delivered in person or sent by means of e mail or tested telefacsimile will be deemed to be served effective as of the date the notice or communication is delivered or sent as applicable Any notice or communication which is sent by registered or certified mail return receipt requested will be deemed to be served seven 7 days after the date it is p
127. you can believe Details Numbers Sides Be specific Instead of some several or few tell us how many There are 3 rivet heads smoking on the engine inlet Tell us where and which side L H or R H There are 3 rivet heads smoking on the RH engine inlet If filing for paint interior work please use the Paint Interior recording tool on the ASC Web Site 9 F at Rates We build aircraft you can believe in Claims are settled based on established Beechcraft Flat Rates Beechcraft will pay ASC s posted flat rates for labor charges even if the work is done in less time e Ifthe flat rate has been exceeded due troubleshooting you must Give us all the details of the work performed Provide the technical service manual reference Sometimes it helps to note each step and the time taken per step Note if our Tech Support team was present or was called to assist with finding fixing the issue Tell us who you spoke with Please note If the flat rate is exceeded and not paid on the claim based on narrative provided the overage CANNOT be billed to the customer Reminder qJeechcraft We build aircraft you can believe in Beechcraft Keeps Each Claim Indefinitely A completed squawk fix is mandatory on each claim Don t let emotions enter into the narrative Just the facts Warranty Warranty Part Returns Contact List Standard Warranty amp Spare Part Warranty Karren Gasche

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