General Information
Contents
1. FLYGT a xylem brand WARRANTY Xylem Water Solutions USA Inc ADDENDUM WARRANTY COVERAGE BY PRODUCT proouet PRODUCT SERIES AND CONA CURATION Months Months_ Months _ Months Months 1 12 13 18 19 36 37 39 40 60 3000 Series CP NP DP CT NT CZ NZ LL Axial Flow Mixed Flow Centrifugal Pumps amp Mixers 4000 Series SR PP 100 50 20 7000 Series PL Flygt Standard Control Panels FSCP T ania Pewee FACH paei 100 From Ship Date Engineered to Order Xylem Manufactured Control E ETO Electrical Control Panels Panels permanently installed 3 Years 100 1 YR LIMITED 2 YR C 3000 Series MP MF MH EP FS FT HP HS Abrasion Corrosion Resistant amp Chopper Grinder Pumps 5000 Series HP HS 100 8000 280 Series DP DZ DT DS DF 2000 Series BS KS Dewatering Pumps 3000 Series ce NS DS 100 From Ship Date 8000 280 ae DS DF 100 Accessories Permanent Portable From Ship Date Hydro ejectors Aerators HE JA 100 100 From Ship Date 100 Date 100 Parts All new Flygt parts mechanical amp electrical From Ship Date Parts that fail where used in a repair are warranted for one 1 year from the date of the repair for the failed part only no labor This Includes Flygt pump controllers Flygt supervision equipment Flygt submersible level ae etc Portable Pump Controls Control Boxes Nolta MSHA etc TOPS Control Panels TOPS control pan2. Ver 12 120312 FLYGT a xylem brand WARRANTY Xylem Water Solutions USA Inc DISCLAIMERS i Xylem Water Solutions USA Inc s warranties are null and void when Flygt Products are exported outside of the United States of America without the knowledge and written consent of Xylem Water Solutions USA Inc ii Xylem Water Solutions USA Inc makes no independent warranty or representation with respect to parts or products manufactured by others and provided by Xylem Water Solutions USA Inc however Xylem Water Solutions USA Inc will extend to the Purchaser any warranty received from Xylem Water Solutions USA Inc s supplier for such parts or products LIMITATIONS XYLEM WATER SOLUTIONS USA INC NEITHER ASSUMES NOR AUTHORIZES ANY PERSON OR COMPANY TO ASSUME FOR XYLEM WATER SOLUTIONS USA INC ANY OTHER OBLIGATION IN CONNECTION WITH THE SALE OF ITS FLYGT EQUIPMENT ANY ENLARGEMENT OR MODIFICATION OF THIS WARRANTY BY A FLYGT PRODUCT DISTRIBUTOR OR OTHER SELLING AGENT SHALL BECOME THE EXCLUSIVE RESPONSIBILITY OF SUCH ENTITY THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY AND ALL OTHER EXPRESS OR IMPLIED WARRANTIES GUARANTEES CONDITIONS OR TERMS OF WHATEVER NATURE RELATING TO FLYGT PRODUCT S INCLUDING AND WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH ARE HEREBY EXPRESSLY DISCLAIMED AND EXCLUDED PURCHASER S EXCLUSIVE REMEDY AND XYLEM WATER SOLUTIONS USA INC
3. Warranty coverage for permanently installed controls will start for the end purchaser on the date of shipment This warranty does not apply to controls that have been damaged due to a defective and or improper input power supply improper electrical protection accidental damage improper or unauthorized installation and or repair unauthorized alteration negligence environmental corrosion or chemical attack improper maintenance or storage of control any act of God an act of war an act of terrorism or damage resulting from the use of accessory equipment not approved by Xylem Water Solutions USA Inc Further this warranty does not apply in the event an adjustment is found to correct the alleged defect Solid state devices will be covered for a period of one 1 year except in the Flygt Standard Control Panel FSCP where the solid state devices will be covered for the full warranty period of the control panel Electrical control panels containing controllers PLC s drives soft starts and other computerized equipment will require Transient Voltage Surge Suppression TVSS protection in order to satisfy the requirements of this warranty The protection equipment associated with the control must be kept in working condition during the life of the warranty Auxiliary equipment supplied with the control air conditioners etc is limited by the respective original equipment manufacturer s warranty offered Consumable items such as light bulbs fuse
4. S AGGREGATE LIABILITY FOR BREACH OF ANY OF THE FOREGOING WARRANTIES IS LIMITED TO REPAIRING OR REPLACING FLYGT PRODUCTS AND SHALL IN ALL CASES BE LIMITED TO THE AMOUNT PAID BY THE PURCHASER HEREUNDER IN NO EVENT IS XYLEM WATER SOLUTIONS USA INC LIABLE FOR ANY OTHER FORM OF DAMAGES WHETHER DIRECT INDIRECT LIQUIDATED INCIDENTAL CONSEQUENTIAL PUNITIVE EXEMPLARY OR SPECIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF USE LOSS OF PROFIT LOSS OF ANTICIPATED SAVINGS OR REVENUE LOSS OF INCOME LOSS OF BUSINESS LOSS OF PRODUCTION LOSS OF OPPORTUNITY OR LOSS OF REPUTATION XYLEM WATER SOLUTIONS USA INC WILL NOT BE HELD RESPONSIBLE FOR TRAVEL EXPENSES RENTED EQUIPMENT OUTSIDE CONTRACTOR S FEES OR ANY EXPENSES ASSOCIATED WITH A FLYGT PRODUCT REPAIR SHOP NOT AUTHORIZED BY XYLEM WATER SOLUTIONS USA INC U S A INC REIMBURSEMENT COSTS FOR CRANES AND OR ANY SPECIAL EQUIPMENT USED IN CONJUNCTION FOR THE REMOVAL AND OR REINSTALLATION OF ANY FLYGT EQUIPMENT IS NOT COVERED UNDER THIS WARRANTY ANY UNAUTHORIZED ALTERATIONS TO SUPPLIED FLYGT EQUIPMENT USED WITHOUT XYLEM WATER SOLUTIONS USA INC SUPPLIED FLYGT BRAND CABLE OR CONTROLS WILL NOT BE COVERED UNDER THIS WARRANTY UNLESS IT CAN BE PROVEN SUCH ANCILLARY EQUIPMENT IS SUITABLE FOR THE PURPOSE AND EQUAL TO XYLEM WATER SOLUTIONS USA INC SUPPLIED FLYGT BRAND CABLES OR CONTROLS THAT WOULD ORIGINALLY HAVE BEEN SUPPLIED WITH THE TYPE OF EQUIPMENT IN USE REQUIREMENTS A copy of Electrical System
5. Schematics of the Control used including a Control s Bill of Material could be required to Support a Warranty Claim when a non Flygt Brand Control is used In addition a written record hereby known as the log will be associated with each unit serial number and must be maintained by the organization having product maintenance responsibility The log must record each preventative maintenance activity and any repair activity during the life of the warranty or verification that a Xylem Water Solutions USA Inc authorized Service Contract for Flygt Products is in force and must be available for review and or auditing Failure to meet these conditions could render this warrant null and void Such logs could be required to determine warranty coverage xylem Let s Solve Water Ver 12 120312 FLYGT a xylem brand WARRANTY Xylem Water Solutions USA Inc STORAGE Should a delay occur between ship date and the date of start up maintenance as outlined in Xylem Water Solutions USA Inc s Care amp Maintenance Manual for Flygt Products must be performed by the CONTRACTOR and or OWNER during any such period of storage Documentation providing proof and outlining what maintenance was performed must be provided to Xylem Water Solutions USA Inc or its Flygt Products representative within thirty 30 days of said maintenance or the Xylem Water Solutions USA Inc warranty for Flygt Products could be considered void CONTROLS
6. goal Flygt Product Education working through its Regional Training System is fully prepared to meet this challenge We have proven programs to meet the needs of service and maintenance personnel organizations sales and marketing individuals students attending engineering trade schools as well as end users who come into frequent contact with the product such as operators and contractors Instructors and programs are available on a regional level to best suit geographic needs as well as time and travel considerations Regional training personnel are field experienced professionals who bring insight and practical working information to the presentations The seminars are usually supported with cutaway models and slide presentations whenever possible FLYGT a xylem brand Service Policy The Flygt concept of quality does not end at the factory Flygt s ambitions extend much further than the mere delivery of high quality products The company has built up a nationwide qualified service network to be on hand quickly if a Flygt product should break down The sale of the Flygt product does not end our obligation Flygt brand customers need reliability and operating economy throughout the service life of the product Preventive maintenance is of great importance for reliability and economic performance Instead of running the equipment until it breaks down with all the inherent high cost of such an occurrence the
7. General Information n J m E ae sal pe a a z ee Flygt a premier brand of Xylem Inc is a global engineering and manufacturing company with leading positions in the markets it serves Our global approach is a natural reflection of our global presence We operate as a local partner to our customers throughout the world This means we are close at hand whenever and wherever our expertise is needed Our many local centers help us to understand customers needs better and provide them with viable down to earth solutions They also help us to ensure customers get the best possible results from our products And we get the perfect feedback to develop even better products and solutions At the same time we are a truly global company A company that can draw on experience from installations all over the world If a customer has a problem the chances are that we ve run across it or something similar elsewhere in the world Flygt has production units in four countries that adhere to all Hydraulic Institute standards The biggest plant is located in Sweden where a state of the art manufacturing unit produces some 90 000 submersible pumps every year In fact we manufacture some 120 000 pumps totally in our Group on a yearly basis One of our two supply and distribution centers is also located in Sweden and the other in France From these two hubs we deliver products quickly and efficiently to customers all over the world Here
8. Xylem Water Solutions USA Inc Area Service Manager for Flygt Products within thirty 30 days of the initial onset of the unit placed into service If not received the beginning of the warranty coverage will default to the Flygt product ship date A Start up for a permanently installed Flygt pump must occur within one 1 year from the date of shipment from a Xylem Water Solutions USA Inc authorized facility for Flygt Products or warranty will automatically default to ship date as start of warranty See STORAGE section When using the start up date as the beginning of the warranty a copy of the Start up Report will be required to support any Warranty Claims Warranty on Flygt Dewatering pumps will begin with ship date only No other date on Flygt Dewatering pumps will be considered Xylem Water Solutions USA Inc s sole obligation under this Warranty for Flygt Products shall be to replace repair or grant credit for Flygt Products upon Xylem Water Solutions USA Inc s exclusive determination that the Flygt Product does not conform to the above warranty In the event that the Flygt product is replaced warranty on the replacement product will be equal to the balance remaining on the original product or ninety 90 days which ever is greater MISUSE This Warranty shall not apply to any Flygt product or part of Flygt product which i has been subjected to misuse misapplication accident alteration neglect or physical damage ii has been in
9. at Flygt it s not enough to supply the world s best products in our field We have to match that with world class service and we are determined to be world class in everything we do eee a A Providing superior service starts with a number of basic requirements We must respond without delay Spare parts must be available immediately The customer s system must be up and running again as soon as possible Our dedicated service professionals are always on call locally that s how important we consider our service to be They are close at hand to assist our customers whenever and wherever they need it Our service specialists are trained in accordance with worldwide Flygt standards They are not just repair people skilled with a spanner and screwdriver They are systems specialists backed up by R amp D teams production resources and supply chain experts In the end it s all about working in harmony with Mother Nature From an international perspective our products and systems play an important role in meeting the global water challenge that the whole human race now faces Today and tomorrow we focus on designing and manufacturing environmentally sound products that are in harmony with nature and a sustainable development Products that create a better working environment for the people who handle them Products that perform efficiently while consuming a minimum of energy FLYGT a xylem brand Products Pump
10. els permanently installed xylem a Let s Solve Water Ver 12 120312
11. equipment should be shut down periodically for a few hours for scheduled maintenance This should be planned long in advance so as not to interrupt operation of the plant The high quality built into the product at the factory is maintained Performance will also remain at the factory specifications resulting in savings in energy costs The quality that the customer has purchased with the product may only stay with the product until the first repair During every overhaul someone could completely alter the quality of the product There is only one way to insure that Flygt brand quality stays with the product that is to engage our Authorized Service Facilities to perform your maintenance There are approximately 150 Authorized Service Facilities throughout the United States These facilities have met strict requirements and are inspected annually to assure that they are using the right equipment and techniques Their key service personnel have attended factory training seminars These facilities are constantly in touch with the Flygt product information system and our Branch Service Organization for updating and assistance in troubleshooting of products Comprehensive Technical Manuals Parts Lists and Workshop Manuals have been issued for all Flygt products The Authorized Service Facilities utilize these along with a Shop Service Manual for the most up to date repair procedures These repair facilities will generally supply a field serv
12. ice man within 24 hours to your installation within 100 miles of their service facility They generally have a 24 hour answering service and are equipped with a sufficient stock of spare parts In addition Flygt also has highly trained Branch Service Managers from whom you may seek additional guidance regarding troubleshooting and repair of Flygt products FLYGT a xylem brand FLYGT a xylem brand WARRANTY Xylem Water Solutions USA Inc For the period defined Xylem Water Solutions USA Inc offers a commercial warranty to the original End Purchaser against defects in workmanship and material on Flygt Products Warranty covers Flygt parts and labor as outlined in ADDENDUM A COVERAGE Xylem Water Solutions USA Inc will pay the cost of parts and labor during the warranty period provided that the Flygt product with cable attached is returned prepaid to a Xylem Water Solutions USA Inc Authorized Service Facility for Flygt Product repairs Coverage for Flygt parts and labor will be provided for the period shown in ADDENDUM A The warranty period will begin from date of shipment or date of a valid Start up For permanently installed pumps only In cases where the Start up date is used as the beginning of the warranty on a permanently installed Flygt pump a Start up Report completed by an approved service technician from a Xylem Water Solutions USA Inc Authorized Service Facility for Flygt products must be received by the
13. s Aerators Axial Mixed Flow Explosion proof Portable Fibrous Waste Chopper pumps for Industrial and Agricultural Waste Grinder Jet Mixers Irrigation and Land Drainage Portable Dewatering Raw Water Slurry Small Sump Stainless Steel Portable Submersible Propeller Trash non clog and vortex type Wastewater Waste Systems manure handling Pre Engineered Pump Stations Pressure Sewer Systems A Hydraulic Submersible Wastewater Pump Association A AVA american rental association FLYGT a xylem brand Pump Accessories Accessories for all Flygt Pumps Protective Anodes Cooling and Seal Flushing Systems Valves Electric Controls Monitoring Devices Sensors Liquid Level Control Systems Mixers Gear Driven amp Direct Drive Stainless Steel Explosion proof Mixer Accessories Accessories for all Flygt Mixers Cranes Extended Jet Rings Power Cable Accessories Roof Digesters Vortex Suppressors f i 8 ASSOCIATION OF MANUFACTURERS A NI MA Kd THE AMERICAN RESOURCE Product Education At Flygt understanding the product is an important part of our business Flygt has long realized that engineering and manufacturing the highest quality product must be combined with quality maintenance and service training to fully insure our customers the highest return on their investment With increased understanding comes better customer satisfaction our ultimate
14. s and relays are covered under normal operating conditions Electrical surges experienced during startups and or during normal operating use of the control panel will cause the consumable items not to be covered under this warranty policy Components not supplied by Xylem Water Solutions USA Inc will not covered by this warranty TOP The Optimum Pump Station Xylem Water Solutions USA Inc will warrant the Flygt TOP pre engineered fiberglass pump station components against defects in material and workmanship for a period of one 1 year from date of start up or eighteen 18 months from date of shipment and is valid only to the original owner of the station Warranty shall cover the cost of labor and materials required to correct any warrantable defect excluding any removal and reinstallation costs FOB Xylem Water Solutions USA Inc s authorized warranty service location for Flygt s TOP Flygt Products contained within a TOP pre engineered fiberglass pump station will carry the standard Xylem Water Solutions USA Inc warranty for Flygt products and or accessories installed in the TOP pre engineered fiberglass pump Station All Flygt Product restrictions and or limitations as outlined and described within the context of this warranty are germane to all sections of this Xylem Water Solutions USA Inc Warranty document Xylem Water Solutions USA Inc National Quality Assurance US Corporate xylem Let s Solve Water Ver 12 120312
15. stalled operated used and or maintained in a manner which is in an application that is contrary to Xylem Water Solutions USA Inc s printed instructions as it pertains to installation operation and maintenance of Flygt Products including but without limitation to iii operation of equipment without being connected to monitoring devices supplied with specific products for protection or iv damaged due to a defective power supply improper electrical protection faulty installation or repair ordinary wear and tear corrosion or chemical attack an act of God an act of war or by an act of terrorism or v has been damaged resulting from the use of accessory equipment not sold by Xylem Water Solutions USA Inc or not approved by Xylem Water Solutions USA Inc in connection with Flygt products WEAR PARTS This warranty does not cover costs for standard and or scheduled maintenance performed nor does it cover Flygt parts that by virtue of their operation require replacement through normal wear aka Wear Parts unless a defect in material or workmanship can be determined by Xylem Water Solutions USA Inc Wear Parts are defined as Cutters Cutting Plates Impellers Agitators Diffusers Wear Rings Stationary or Rotating Volutes when used in an abrasive environment oil grease cooling fluids and or any items deemed necessary to perform and meet the requirements of normal maintenance on all Flygt equipment xylem Let s Solve Water
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