V3.0: TAPI Service Provider Installation
Contents
1. HiPath CAP Version 3 0 CAP TAPI Service Provider SIEMENS Service Manual Global network of innovation Copyright and trademarks Copyright and trademarks All products named are trademarks or registered trademarks of their respective company Copyright Siemens AG 2004 All rights reserved Subject to availability Right of modification reserved All hardware and software names are tradenames and or trademarks of their respective vendor A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual 0 1 Copyright and trademarks A31003 G9330 1300 1 7620 12 2004 0 2 HiPath CAP V3 0 TAPI Service Provider Service Manual Contents Contents Copyright and Trademarks serieta a a 0 1 1 Prelad cel RT 1 1 1 1 CAP TAP Servico Provider a curi bic ERE ehe 1 1 1 2 Information onthe Programs uio acp ty a a Cs 1 1 1 9 ADOUUINISINANUAL sauer atada 1 2 1 91 Layout OL the Manuali 2162200 zn ESI EDESA EE RGIGUERAVREPIRPSeSSMI SSevs 1 2 1 3 2 Labels and symbols used aee RO NOH Not eC REESE E Eas B ee 1 2 153 9 AGGINONal INIOFMAatIon a 0 DE eS ERROR e A ae 1 2 2 SYSTEM OVerVIeW ux esc Sa rd ix ner a ox EC Qs eee Ee Ric ee ee 2 1 2 1 HiPath CAP client server architecture llli 2 1 3 System reguiremenB 29 ua Edo Oe opis HH wate icu een 3 1 3 1 Sotware requirements seeria netia renee EnaA a rE NEN RERA 3 1 3 2 Hardware requirements nnna ie A neu 3 1 Mire 4 1 4 1 Star2. al descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only ex ist if expressly agreed in the terms of contract Siemens AG 2004 Information and Communication Networks Hofmannstra e 51 D 81359 M nchen Germany MAE AT A U AU AAN ULLA Reference No A31003 69330 1300 1 7620 Printed in the Federal Republic of Germany Subject to availability Right of modification reserved
3. A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual 4 3 Installation Results of the installation 1 Enter the following in the first number field in the sequence specified e Country code e g 49 for Germany e Local area code without O in brackets e g 89 for Munich e Number for accessing the PABX e g 722 In cases where the PABX is connected via an ISDN MSN Multiple Subscriber Number connection i e without a system number you will need to enter one of the MSN numbers in the first field 2 Enter the extension in the second number field 3 Confirm your inputs by clicking Next To use the agent functionality check the Agent line box This functionality is only available if an ACD was set up on the PABX 4 1 4 Using the CAP TAPI Service Provider Following installation the CAP TAPI Service Provider can basically be used to make phone calls from any TAPI client application though preferably with SimplyPhone for Outlook and Sim plyPhone for Notes but also with the dialing aids of Windows and Outlook 4 2 Results of the installation 4 2 1 Installed files The installation routine copies the CAP TAPI Service Provider to the system directory and the documentation the utilities and the uninstall program to the destination folder lt InstDir gt Files installed in the Windows NT or Windows 2000 system directory e Y c WinNt System32 e Telastcsp tsp The CAP T
4. T PI Service Provider in the Following folder To install nto a different folder click Browse and select another folder Tesp will always be appended to the choosen folder Destination Folder Program Filez 5iemens Browse Cancel This is where the documentation utilities and the uninstall program are installed A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual 4 1 Installation Starting the installation e Select the required installation directory The default directory is Programs Siemens Tcsp Or Program Files Siemens Tcsp The destination directory will be referred to below as lt InstDir gt Click Browse to specify a different destination directory If you specified a different path please note that the last portion of the path informa tion Tcsp will be automatically inserted 4 1 2 Configuring the CAP Management IP addresses and port numbers The CAP TAPI Service Provider communicates with CAP Management which in most instal lations runs on a different computer CAP Management supplies the Service Provider with the IP address and port number of the CAP Call Control Service responsible for a line number The Configuration CAP Management IP Address and Port Number mask opens during instal lation 42 Configuration CAP Management IP Address and Port Number x CAP Management data Please enter the IP Address and Port Number for CAP Ma
5. be connected via the CAP TAPI Service Pro vider HiPath CAP TAPI Service Provider supports all PABXs addressable via HiPath CAP The HiPath CAP system provides access to the PABX functionality via interfaces and thus en ables its use in any CTI applications 1 2 Information on the program The documentation is available in German and English and is stored in the directory lt Inst Dir gt Documentation e InstallationProvider pdf The file called InstallationProvider pdf contains this manual It contains the instal lation instructions for CAP TAPI Service Provider e Installation manual in the form of HTML pages The file called InstallationProvider htm Is the first page of the documentation in HTML format and can be read with a Web browser e Release notes The tapiReadme txt file contains important information on short term product changes The file is stored in the installation directory lt InstDir gt A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual 1 1 Preface About this manual 1 3 About this manual This manual is primarily intended for the HiPath CTI administrator and not for end users 1 3 1 Layout of the manual Chapter 2 provides an overview of the HiPath CAP client server architecture Chapter 3 outlines the system requirements Chapter 4 describes how to install the CAP TAPI Service Provider Chapter 5 shows you how to make additional settings Chapter 6 explains h
6. into the reg istry after it is entered correctly for the first time or after it has been changed Whenever a pass word is required the CAP TAPI Service Provider then reads it directly from the registry so the password does not have to be reentered each time You can however also define a setting so that the password has to be reentered every time You can enable and disable implicit login in the registry via the following keys HKEY LOCAL MACHINE SOFTWARE Siemens AG Tcsp ImplLogin lt 1 0 gt Implicit login is disabled if the ImplLogin key exists and is set to 0 Implicit login is enabled if the key does not exist or exists and is set to a value greater than 0 A password is stored in the registry for each defined line for implicit login under HKEY CURRENT USERNSoftwareNSiemens AG Tcsp passwords The canonical number in URL coding is used as the name For example the is coded as 2b the password itself is coded in Base64 A31003 G9330 1300 1 7620 12 2004 6 2 HiPath CAP V3 0 TAPI Service Provider Service Manual Login TelasACDProxy 6 3 TelasACDProxy The TelasACDProxy is an executable program that is required by the Microsoft architecture for ACD Automatic Call Distribution The TelasACDProxy starts up automatically on powering up your computer and opens all lines configured as agents with the agent functionality If this action is unsuccessful the following message appears ACD Initialization Emos xf T Un
7. API Service Provider A31003 G9330 1300 1 7620 12 2004 4 4 HiPath CAP V3 0 TAPI Service Provider Service Manual Installation Results of the installation TelasACDProxy exe The ACD proxy for the CAP TAPI Service Provider in accordance with the Microsoft archi tecture for ACD functionality Files installed in the destination folder lt InstDir gt unwiseNunwiseTapi exe The CAP TAPI Service Provider uninstallation program unwiseNunwiseTapi log Information on the files and registry entries installed by the installation program PurgeProviders exe This program can be used to correct any incorrect numbering of the TAPI Service Provider in the registry so that the Provider is numbered consecutively again following execution RemoveTCSP exe Program for CAP TAPI Service Provider uninstallation tapiReadme txt Last minute information that could no longer be included in the other documentation InstallationProvider doc and InstallationProvider pdf This document DocumentationNSupportedTapiFunctions pdf Documentation of TAPI functions supported by the CAP TAPI Service Provider in conjunc tion with one of the supported PABXs Documentation de German manual in PDF and HTML format Documentation en English manual in PDF and HTML format A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual 4 5 Installation Results of the installation 4 2 2 Registry Entries Values are requested for
8. Dir NunwiseNun wiseTapi log This starts the uninstall process All installed files and the installation directory are deleted The key HREY LOCAL MACHINENSOFTWARENSiemens AG tcsp is deleted from the registry A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual 8 1 Uninstallation A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual Index C CAP client server architecture 2 1 Change Password dialog window 5 2 Changing password 6 1 Choose Destination Location dialog window 4 1 Client server architecture 2 1 Configuration 5 1 Configuration CAP Tscp TAPI Service Pro vider dialog window 5 1 Control Panel 5 1 D Dialog window Change Password 5 2 Choose Destination Location 4 1 Configuration CAP Tscp TAPI Service Provider 5 1 Server Configuration 5 2 E Entering password 6 1 Implicit login 6 3 Installation directory 4 1 L Labels 1 2 Labels and symbols 1 2 Line 5 1 Login implicit 6 3 M Making additional settings 5 1 P Password changing 6 1 Password entering 6 1 A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual Index S Server configuration dialog window 5 2 Settings making 5 1 Index A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual www siemens com hipath The information provided in this document contains merely gener
9. able to open Ie 43 8517 2000 305 fors CD Pessa check the conhquistion and uy sgair Start TelasACDProxy by restarting the computer Alternatively the process for the TelasACDProxy can be stopped and then restarted via Start Run TelasACDProxy Panel all TAPI clients that have opened this line must first be closed To change the agent functionality of a line via the telephony icon on the Control TelasACDProxy is informed once this change has been made The TelasACDProxy then re opens all the agent lines and the clients can be restarted A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual 6 3 Login TelasACDProxy 6 4 A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual Possible errors CAP Management is unavailable 7 Possible errors A number of errors may occur which prevent a connection from being set up for the CAP TAPI Service Provider with CAP Management or CAP Call Control Service for a specific line 7 1 CAP Management is unavailable Situation The Can t connect to CAP Management Server message appears if the CAP Management server cannot be reached from the CAP TAPI Service Provider Can t connect to CAP Management Server N There was no response The CAP Management Server could be down or is not responding If you are unable to connect again later contact the servers administrator Solution Either tte CAP Manage
10. e requirements Depending on the performance and space requirements of the telephone application to be used with the CAP TAPI Service Provider the following minimum requirements must be met e Pentium processor e 64MB RAM e 3 MB free hard disk capacity A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual 3 1 System requirements Hardware requirements A31003 G9330 1300 1 7620 12 2004 3 2 HiPath CAP V3 0 TAPI Service Provider Service Manual Installation Starting the installation 4 Installation There is only one type of CAP TAPI Service Provider offered for all supported PABXs Only a single installation is required even if several different PABXs are to be used by the CAP TAPI Service Provider The installation of the CAP TAPI Service Provider on a system running Windows 2000 98 Win dows NT or Windows 2000 is described below 4 1 Starting the installation Start the installation routine by running the setupTapi exe program in the associated direc tory for the CAP TAPI Service Provider on the installation CD Follow the installation instructions After installation the computer must be restarted to start the Service Provider 4 1 1 Defining the destination folder The Choose Destination Location mask opens after selecting the installation language and af ter the welcome screen Jd Choose Destination Location l ES Destination Folder Setup will install Siemens CAP
11. ecture provides for the implementation of third party CTI solutions CAP Call Control Service establishes the con nection to the telecommunications system and makes user interfaces available both on the CTI server and on CTI clients TAFI x F Do ui Interface N NN m Ber Be CUm HiPath CAP SF M instances nots da own in the mple s be installed on ewer s PC tha let a H Pa ith Ep The overall architecture comprises three components e PABX e CTI server based on CSTA e CTI client based on Microsoft TAPI The PABXs supported by the HiPath CAP system differ primarily in the range of telephone func tionality available with CSTA and the type of physical connection between the PABX and the CTI server A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual 2 1 System overview HiPath CAP client server architecture The HiPath CAP system itself comprises the CAP Management server component CAP Call Control Service and the client component CAP TAPI Service Provider The installation routine differs for each of the components Multiple PABXs can be managed in a cluster of CAP Call Control Services one service per PABX CAP Call Control Service operates in conjunction with CAP Management which facilitates the administration of the individual servers Furthermore CAP Management offers password pro tection for all telephone numbers Connection setup be
12. he CAP TAPI Service Provider is activated for the first time when a CTI ap plication is first started the user is requested to change the default password Choose the Server button in the Configuration CAP TAPI Service Provider dialog win dow to open Server Configuration Server Configuration Ed Hostname Rei Fortnumber ei FO Cancel Here is where you can change the IP address and port number of the CAP Management Server A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual Login Entering and changing the password 6 Login 6 1 Entering and changing the password The CAP TAPI Service Provider automatically activates whenever you start a CTI application The CAP TAPI Service Provider requires a password in order to open a line The Password mask opens for password entry Enter password for extension 49 89 220000 300 Change Password Cancel 1 Click Change Password The Change Password mask opens Change Password Old password New password Confirm new password 2 Define a new password password You can enter a random string of characters or digits or a mixture of both for a 3 Confirm your inputs with OK A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual 6 1 Login Implicit login 6 2 Implicit login If implicit login is enabled in the registry implLogin 1 the password is entered
13. ment server is down or the IP address and or port number were not entered correctly during installation or subsequent configuration of the CAP TAPI Service Pro vider e Check the IP address and port number by choosing the telephony icon on the Control Panel A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual 7 1 Possible errors CAP Call Control Service is not available 7 2 CAP Call Control Service is not available Situation lf CAP Management is used the CAP TAPI Service Provider receives the IP address and port number of the CAP Call Control Service responsible for the line number used from the CAP Management server The Can t connect to CAP Call Control Server message appears when a connection cannot be set up to CAP Call Control Service Can t connect to CAP Call Control Service IN There was no response The CAP Call Control Service 127 0 0 1 26535 could be down or is not responding IF you are unable to connect again later contact the server s administrator Solution The CAP Call Control Service is either out of service or the configuration is incorrect in CAP Management Check the configuration in CAP Management e f CAP Management is not being used check the settings for IP address and port number by choosing the telephony icon on the Control Panel A31003 G9330 1300 1 7620 12 2004 7 2 HiPath CAP V3 0 TAPI Service Provider Service Manual Possible errors Telephone n
14. n di rectory from the installation medium CD to an editable medium e g Share A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual 4 7 Installation Defaults in the SetupTapi ini file The SetupTapi ini file is assigned the configuration given below All keys are deactivated lines beginning with are treated as comments In order to activate a key first remove the semicolon at the beginning of the line and assign the required value The following keys are available dialog lt 0 1 gt default 1 The installation is almost non interactive with dialog 0 Only the extension number needs to be entered during installation targetDir directory Directory in which the CAP TAPI Service Provider is to be installed If this key does not con tain any values the default directory Programme Siemens Tcsp Or Program Files Siemens Tcsp is used depending on whether the German or English language version is chosen serverAddress IP address IP address of the CAP Management server serverPort port number Port number of the CAP Management server lineName lt name gt Logical line name linePrefix number Prefix of canonical number for extension lineNumber number Number of telephone device agent lt 0 1 gt default 0 If agent 1 line is configured as an agent line if agent 0 line is configured as a line with out agent functionality tcspDebugLevel 0 9 Debug level
15. nangement IP Address Fort Number 127 00 81 FO Back E Cancel A31003 G9330 1300 1 7620 12 2004 4 2 HiPath CAP V3 0 TAPI Service Provider Service Manual Installation Starting the installation 1 Enterthe IP address and port number of the computer on which CAP Management is run ning Heplace the IP address 127 0 0 1 Localhost with the IP address of the CAP Management server Port 8170 is set by default and should only be changed if this default value was changed during CAP Management installation 2 Confirm your inputs by clicking Next The Configuration CAP IP Tcsp Line Name and Line Number mask opens 4 1 3 Configuring the line name and number Enter the logical name of the telephone line to be managed by the CAP TAPI Service Provider The line number is the number of the telephone device to be managed The logical line name uniquely identifies both the CAP TAPI Service Provider and the telephone device Ja Configuration CAP Tcsp Line Name and Line Number f x CAP TAPI data Enter a name for your telephone line and the telephone number in canonical format Enter this Format split inta two parts the number of the PBs and the extension Check Agent Line box for agent functionality Name CAP TAP I Number 49 89 722 100 Since CAP Management can be used to manage multiple PABXs which may have overlapping number ranges the line name must be specified in canonical format
16. of the CAP TAPI Service Provider values 0 9 A31003 G9330 1300 1 7620 12 2004 4 8 HiPath CAP V3 0 TAPI Service Provider Service Manual Making additional settings 5 Making additional settings When you install the CAP TAPI Service Provider all information required for line configuration is requested via prompts and entered in the registry Following installation further settings can be made for the CAP TAPI Service Provider or ex isting settings can be changed 1 Open the Phone and Modem Options window via Start gt Settings gt Control Panel 2 Select the entry CAP TAPI Service Provider from the list of providers displayed The latest information for the configured line s is displayed Configuration TelasI csp TAPI Service Provider Installed lines Line properties Name Telas 300 Number 4318317220000 200 LIF Password Cancel Use Add and Remove to install additional lines or delete existing lines Mark an entry in the Installed lines list box to display the associated information in the Line properties se lection area where it can be edited You can change the line name and number here Server Click Password A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual 5 1 Making additional settings 5 2 The Change Password mask opens Change Password Old password Mew password Confirm new password If t
17. ow to log on to the CAP TAPI Service Provider Chapter 7 lists possible errors and describes how to resolve them Chapter 8 describes how to uninstall the CAP TAPI Service Provider 1 3 2 Labels and symbols used Plain text Texts from the described files and texts that you enter into them are shown in bold courier font the password 123456 Main body text that is especially important or should be noted is indicated in bold print Buttons and menus are also shown in bold File global cfg Files or directories are shown using the courier font lt Wildcard gt Entries or output that may vary according to the situation are shown within angle brackets This symbol indicates notes or recommendations This symbol indicates important information that you must read 1 3 3 Additional information e HiPath CAP Service Manual A31003 G9330 1300 1 7620 12 2004 1 2 HiPath CAP V3 0 TAPI Service Provider Service Manual System overview HiPath CAP client server architecture 2 System overview The HiPath CAP system is a software platform for Computer Telephony Integration CTI on telecommunications TC systems CTI client applications can be connected via the CAP TAPI Service Provider The HiPath CAP system provides access to the PABX functionality via inter faces and thus enables its use in any CTI applications 2 1 HiPath CAP client server architecture The HiPath CAP system is based on a client server architecture This archit
18. r more detailed information You can define de faults for these values in the SetupTapi ini installation file line lt i gt i gt 0 You can define further logical lines with new names either by reinstalling the CAP TAPI Ser vice Provider or by using the telephony icon in the Control Panel please refer to Chapter 5 for more detailed information numLines Number of CAP TAPI Service Provider lines configured A31003 G9330 1300 1 7620 12 2004 4 6 HiPath CAP V3 0 TAPI Service Provider Service Manual Installation Defaults in the Setup Tapi ini file BaseDeviceID The BaseDevicerID defines the absolute TAPI offset of the CAP TAPI Service Provider lines TAPI distributes a DevicelD for each line If multiple TAPI Service Providers TSP are installed then all configured TAPI lines are numbered in the order of the TSPs If the CAP TAPI Service Provider is installed at the second position and another TSP has al ready defined 2 lines then the value of BaseDevicelD is 2 This value is automatically set by the CAP TAPI Service Provider in the initialization phase It is evaluated by the ACD server on opening the SCD lines Further options may be generated in the registry for the following purposes logger IP address The IP address of the host that is running the logger for the CAP TAPI Service Provider can be specified here The port is not configurable and is set to the value 7998 In order for the logger to generate output tc
19. spDebugLevel must be set to 9 In this case 0 means off and 9 means on FileLog file name A file for the output of debugging information is specified here e g c temp CapTcsp log If this key is set logging occurs only in the file but not in the win dow of the logger One entry exists per defined line in HKEY_CURRENT_USER Software Siemens AG Tc sp passwords The canonical line number is used as the name This is where the password for implicit login is stored The path of the TelasACDProxy exe program is registered in the registry under HKEY_LOCAL_MACHINE SOFTWARE Microsoft Windows CurrentVersion Run in the TelasACDProxy key This entry causes TelasACDProxy to be automatically started on pow ering up the machine 4 3 Defaults in the SetupTapi ini file The administrator can use entries in the SetupTapi ini file to predefine values for the input fields in the dialog windows offered during the installation Default settings which are valid at a specific site can thus be entered The user only has to call up the installation and the defaults are applied In fact the administrator can also implement a practically non interactive installation where us ers only have to specify their extension numbers All other values can be defined in the Set upTapi ini file which means that the dialog windows for these entries do not have to be opened In order to change the entries in the SetupTapi ini file you have to copy the installatio
20. the following registry entries during installation or read from the Set upTapi ini file and entered under the HKEY LOCAL MACHINENSOFTWARENSiemens AG Tcsp key server IP address gt lt port number gt IP address and port number of the CAP Management server in the format IP address gt lt port number The default port number is 8170 tcspDebugLevel 0 9 Level for CAP TAPI Service Provider debug outputs default O At level 9 all outputs are generated implLogin lt 0 1 gt Implicit login is a mechanism in which a password is requested for a line when logging on for the first time This password is then stored and reused at the next login The password is then only requested again when it has expired The length of password validity can be set via CAP Management To disable implicit login set this option to O If it is not available the default value 1 is as sumed Please refer to Section 6 2 for more detailed information on the implicit login feature lineO Configuration of the monitored line comprising lt line name line number IP address of CAP Management server port number of CAP Management server and possibly agent if the agent functionality was configured for the line It is then opened by TelasACDProxy as an agent line The entries for 1ineO are requested during installation and can subsequently be modified by using the telephony icon in the Control Panel please refer to Chapter 5 fo
21. ting Ane Installation 5533929 3422 caros aaa tds 4 1 4 1 1 Defining the destination folder 4 1 4 1 2 Configuring the CAP Management IP addresses and port numbers 4 2 4 1 3 Configuring the line name and number 4 3 4 1 4 Using the CAP TAPI Service Provider 4 4 4 2 Results of the installations tios EGER aa ees 4 4 4 2 1 UMN ANN ede esses tases onan taza ei ae aan ten A i 4 4 4 2 2 o A i Ru PR orari boat ele Ritardi rele osha 4 6 4 3 Defaults in the SetupTapi ini file cc ee ees 4 7 5 Making additional settings 0 0 0 ce ees 5 1 6 LOGID sacrestia sida ee 6 1 6 1 Entering and changing the password 6 1 0 2 Inge eigen 6 2 6 3 TelasAGIIPFOXV e unite ote beset RR Ore bee oetadiae he oar Gb arboris 6 3 7 POSSIDIG GITOES laicale lele REUS dd ERE nme 7 1 7 1 CAP Management is unavailable llle 7 1 7 2 CAP Call Control Service is not available lille 7 2 7 3 Telephone number not configured llle 7 3 8 UNIASTalatON iue c oe Mer rin ia 8 1 lier iii Z 1 A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual 0 3 Contents A31003 G9330 1300 1 7620 12 2004 0 4 HiPath CAP V3 0 TAPI Service Provider Service Manual Preface CAP TAPI Service Provider 1 Preface 1 1 CAP TAPI Service Provider HiPath CAP is a software platform for Computer Telephony Integration CTI on telecommuni cations TC systems CTI client applications can
22. tween the CAP TAPI Service Provider and the CAP Call Control Service is performed indirectly via CAP Management CAP Management performs authentication using a password and establishes the CAP Call Control Servers responsible for a particular line This means that reconfiguration on the PABXs is transparent for the CAP TAPI Service Provider and the client applications on the basis of this service provider If telephone numbers are switched from one PABX to another meaning that another CAP Call Control Server with a different IP address port number assumes responsibility only the rel evant configuration in CAP Management needs to be adapted On the other hand there is no need for configuration of client applications in the HiPath CAP system This means that IP addresses of clients can change at will for example through dy namic assignment with DHCP CAP Call Control Service then dynamically reassigns the client and CAP Management with each new login A31003 G9330 1300 1 7620 12 2004 2 2 HiPath CAP V3 0 TAPI Service Provider Service Manual System requirements Software requirements 3 System requirements 3 1 Software requirements e Ihe CAP TAPI Service Provider requires Microsoft TAPI 2 0 2 1 for Windows NT and Win dows 2000 e The CAP TAPI Service Provider may be used in a Windows Terminal Server environment as well Administrator privileges are needed for installation under Windows NT or Win dows 2000 3 2 Hardwar
23. umber not configured 7 3 Telephone number not configured Situation When attempting to make a call from a particular telephone number which is not yet configured in CAP Management the Line Configuration Error message window is displayed Line Configuration Error Fa AN Line 49 69 220000 700 not configured in Telas4dmin server Please check the line ar contact the server s administrator Solution e Retrieve the configuration for the relevant telephone number from the CAP Management Server Installation and Administration Manual O For further information refer to the User Management chapter in the HiPath CAP A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual 7 3 Possible errors Telephone number not configured A31003 G9330 1300 1 7620 12 2004 HiPath CAP V3 0 TAPI Service Provider Service Manual Uninstallation 8 Uninstallation There are various ways to uninstall the CAP TAPI Service Provider e The normal method is to choose Start gt Control Panel gt Add Remove Programs e Select the entry for Siemens CAP TAPI Service Provider from the list e Alternatively you can use Windows Explorer to go to the subdirectory lt InstDir gt un wise and then drag and drop the file unwiseTapi log on to the uninstallation program unwiseTapi exe e f desired you could also enter the following commands in a command shell LW N InstDir NunwiseNunwiseTapi exe LW Inst
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