Driver`s Manual
Contents
1. Driver s Manual Your Comprehensive Guide for LeasePlan Services LeasePlan ALNI CONTACTING LEASEPLAN Service Direct 1860 500 5050 8 00 am 8 00pm 91 124 466 0000 7 days a week Email customercare leaseplan co in Fax 91 124 466 0111 LP Assist 1800 103 3131 24 hour breakdown 94 124 420 3131 assistance Applicable if service has been contracted for by your company MYLEASEPLAN MyLeasePlan https MyLeasePlan co in Service Portal COMPLIMENTS OR COMPLAINTS Feedback on www leaseplan co in feedback LeasePlan For availing all LeasePlan services 24 hour vehicle breakdown assistance service For availing LeasePlan services To check service updates To download vehicle related documents For reporting complaints or providing feedback ww LeasePlan WY Welcome to LeasePlan Congratulations for your new car and thank you for choosing LeasePlan It is our endeavour to ensure that you have a trouble free driving experience This manual contains all the information you need for taking delivery of your vehicle operating your vehicle maintenance amp repair and other pertinent details Please spend a few minutes to familiarise yourself with it and keep it handy in your vehicle We encourage you to also refer to the Welcome letter that you would have received from LeasePlan for the list of services contracted for your car along with the co2. e Maintenance repair and tyre replacements e Accident damage repairs e Replacement car e Pickup and drop e LeasePlan Assist 24 hour breakdown assistance Insurance of your Vehicle In case your company has opted for insurance management for your vehicle you will receive a copy of the Insurance cover note at the time of the delivery of your vehicle directly from the dealership LeasePlan will arrange to send the policy to your company coordinator Subsequent renewed insurance policies will also be sent to your company coordinator Incase you haven t received the Insurance cover note policy for your vehicle please call LeasePlan Service Direct or send an email to customercare leaseplan co in or log onto the LeasePlan service portal https MyLeasePlan co in Maintenance Repair and Tyre Replacements LeasePlan has Designated workshops that are responsible for the maintenance and repair of your vehicle We recommend that you send take your vehicle to these Designated workshops only To experience optimal performance from your vehicle we suggest that maintenance schedules as prescribed by the manufacturer be followed Details on mileage and time schedules can be found in the Owner s manual provided with your vehicle Often erratic delayed maintenance schedules lead to damage to the vehicle which may also lead to cancellation of the warranty To book your vehicle for service or repairs please do the following For
3. you would benefit from e Smooth and speedy reimbursement settlements e Only soft copy of the invoice to be sent to LeasePlan through fax or scanned copy through email e Online tracking of request through a Booking number e Proactive updates on payment status through email To know more about the Payment reimbursement process you can visit https MyLeasePlan co in 11 eae 7 gt BE r Take your vehicle Get an estimate Call LeasePlan LeasePlan will approve valid job to an authorised on jobs to be the Service Direct and requests and provide a Booking workshop carried out from seek approval number Your contact details will the workshop of your repair jobs be confirmed by LeasePlan and costs the Booking number will be emailed to you Vv LeasePlan s Payment Reimbursement Process XE for Service amp Damage Repairs Get the approved for locations without cashless facility repair jobs done at the workshop and settle the invoice with the workshop Vv a lt f lt lt cee Receive payment You will receive an Track your reimbursement Email the invoice to from email update on the request online at reimburse leaseplan co in LeasePlan progress of your https MyLeasePlan co in or fax to 0124 4799576 reimbursement or call LeasePlan Service Direct Please mention the request for a status update Booking number on the invoice Important Information e The Booking number is the key to smooth and timely processing of y
4. Fuel amp the Environment ri Bs ee ed te FA a Here are some simple tips from LeasePlan to help you add a little green to your driving Travel light Excess weight reduces mileage especially when driving up the inclines Similarly a loaded roof rack can cause air drag and reduce fuel efficiency Avoid carrying stuff on the car roof whenever possible Maintain a steady speed Maintain a steady speed using the highest gear possible Overdrive gear as driving at higher rpm s in lower gears increases the fuel consumption Using the engine s power band and keeping it in the optimum rpm range will make it work optimally Usually the best band for rpm s is between 1500 3000 for petrol engines and 1500 2500 for diesel but consult the user manual of the particular vehicle for the best rpm range for efficient driving Decelerate smoothly When slowing down or stopping make sure you decelerate smoothly and release the accelerator leaving the car in gear The cars manufactured today have a fuel injection system combined with an electronic function that cuts off the engine s fuel supply in engine braking mode The advantages of this can be used by releasing the accelerator in time This also reduces the wear and tear of the brakes which in turn reduces the maintenance costs Besides engine braking also has a positive effect on fuel consumption exhaust emissions and traffic comfort Fn Green Driving Tips Clean and repl
5. from LeasePlan Assist Covered Areas Municipal limits of Delhi NCR Mumbai Pune Chennai Hyderabad Bengaluru and Kolkata For more information on additional locations please email us at customercare leaseplan co in or call us on LeasePlan Service Direct Contracted boundary The area city limits within which the fleet management services are available from LeasePlan according to the agreement with your company Covered Events e Mechanical or electrical breakdown e Battery problems flat battery e Key problems locked keys lost keys or broken keys e Road traffic accident where the vehicle is immobilised Replacement Car Depending on the services opted by your company a Replacement car may be provided to you when your vehicle is in the workshop for servicing or damage repairs Please note that the contract for Replacement car service does not include fuel and chauffeur for the Replacement car The cost of the fuel and chauffeur for the Replacement car will have to be borne by you While returning the Replacement car please make sure that the fuel level is the same as was atthe time you received the Replacement car All taxes and charges such as inter state entry tax toll charges parking etc inrespect to the Replacement car will also have to be borne by you While receiving the Replacement car please sign the Receipt form and check that all the accessories tools and documents are correctly listed In case you notic
6. on your vehicle delivery schedule You can also call up LeasePlan Service Direct to know this schedule While taking delivery of your vehicle e Please inspect your vehicle for any visible damage or defects e Check all standard accessories and understand the working of other fitments like the vehicle security system music system etc e Insistonademonstration ofthe vehicle If need be go onaroad test e Please ensure that the delivery agent has handed over a copy of the Insurance Cover Note and Road Tax Receipt to you Should there be any difficulty while taking the delivery of your vehicle please call LeasePlan Service Direct or email us at customercare leaseplan co in Operating your Vehicle Please refer the Owner s manual supplied by the manufacturer to familiarise yourself with the various functions and features of your vehicle The Owner s manual will also give you important information on maintenance schedules and warranty limitations Services offered LeasePlan LeasePlan offers a host of vehicle management services To know which services have been contracted by your company please refer to the welcome letter or check with your company coordinator You could also get this information by calling LeasePlan Service Direct e mailing us at customercare leaseplan co in or logging onto the LeasePlan service portal https MyLeasePlan co in Some of the Services offered by LeasePlan are e Insurance of your vehicle
7. scheduled and running repairs please book your vehicle at least 3 days in advance by calling LeasePlan Service Direct or logging your request on https MyLeasePlan co in The same process should be followed should your vehicle require a tyre replacement In case your company has opted for the Pick up and drop service LeasePlan can arrange to collect your vehicle from your residence office and have it delivered back to you after servicing Please make sure that your car contains enough fuel to be driven to from the LeasePlan authorised workshop If your company has not opted for Pick up and drop service you will have to make arrangements of taking sending the vehicle to LeasePlan s Designated workshop only after booking your vehicle with LeasePlan Please ensure that no valuables and important documents are left inside the vehicle while handing it over to the collecting agent or the workshop LeasePlan shall not be liable for any loss of valuables documents left in the vehicle While your vehicle is in the workshop LeasePlan will update you on the progress of the repairs and the date and time of your vehicle s return after obtaining the details from the workshop Alternatively you can check the service status of your vehicle by logging onto https MyLeasePlan co in Upon receiving your vehicle please check it thoroughly and take a road test if required In case your vehicle needs immediate attention please contact LeasePlan S
8. that meet local legal requirements 21 Grill Bumper Unacceptable Flat tyres due to damage kerbing or other abuse Bald tyre or excess damage to the or penetration of a foreign tyres are unacceptable sidewalls or tread object and affecting the Tyres with damage caused by Bulges cracks or cuts to the safety of the vehicle Tyre Wear Wheel Rims Scuffing scratches or Wheel nuts that are rust and deposits on rims if the rim is deformation free not deformed Unacceptable Deformed wheel trims due to Rims with heavy damage Missing spare wheel if it was breakages or scuffing Cracks deformation of the rim or included as basic equipment or breaks to the trim Missing missing parts or a missing or incomplete trims Tyre Mobility Set 22 ee Glazing Glass s Acceptable Stone chipping on the surface of headlights fog lights or indicators not breaking the glass and not harming the function Unacceptable Chipping in lights that break the glass or cover regardless of size of chip Acceptable TV aa p Scratches or chip on the surface of headlights fog lights or indicators which do not break the glass and harm the function Light stone chipping chips under 10mm provided they do not obstruct the view of the driver or hinder driving in rain or darkness Cracks or chips which restrict the function of the light Please note that all bulbs
9. the stolen vehicle please ensure that the loss of these documents is also reported inthe FIR e If the vehicle is subsequently recovered please inform LeasePlan Service Direct immediately 14 Return of the Vehicle At the end of the lease tenure your company has an option to either extend the lease or return the vehicle to LeasePlan LeasePlan initiates termination process by intimating your company about the vehicles coming up for termination one month prior to lease end date Based on the response received from your company we either schedule a date to take back the vehicle or carry out a lease extension In case there is no response received from your company the lease tenure is extended till the next billing cycle and your company will be informed accordingly For any further information please get in touch with LeasePlan Service Direct or email us at customercare leaseplan co in Details captured in Possession Certificate by Pick Up Executive in presence of your company representative Details collected from your company and pick up scheduled accordingly e Date of vehicle pick up e Address for pick up Certificate copy handed over for e Contact details of person handing over vehicle your company s future reference Documents items to be submitted at the time of car pick up e Original RC Insurance Policy Car Key along with Duplicate Keys Owner s Manual Service Warranty Booklet Vehicle Return Pro
10. up prior to rust a maximum depth of 1 mm Also with the vehicle s age and developing Provided correct acceptable are small dents up mileage Chips should not have materials are used this is to 20mm in diameter penetrated the base coat and acceptable should be rust free Unacceptable Minor wear and tear consistent with the mileage driven is completely normal see acceptable damage However advertising stickers or decals 2 f Scuffing and scratches which Excessive chipping Dents scrapes scuffs and regardless of their condition havea negative effect on marketing efforts to have penetrated through to the commensurate with the scratches with paint damaged base coat are not acceptable vehicles age and mileage or through to the base coat metal sell the used car after it has been returned For this EASON these must be Two or more scuffs or scratches chips which have penetrated and showing signs of corrosion properly removed prior to returning the car Unpleasant odour in the cars on one panel body part are not through to the base coat or interior also deter buyers of used cars It may be worthwhile to occasionally acceptable rusted have the interior including the seats completely cleaned Acceptable Light scratches and scuffs Up to 2 small dents per panel In all cases damage greater abrasions up to 100mm which is acceptable 3 or more is than 20mm is unacceptable can be removed by mechanical regarded
11. uselessly If there is a situation where the waiting is going to be for more than 3 minutes its best to switch off the engine and start again when you are ready to drive 10 Optimaluse of Air conditioning Air conditioning can reduce the fuel efficiency by 10 20 So try not to overuse this and roll down the windows to let in the breeze However please keep in mind that the cars are more fuel efficient with the air conditioning on when on highway speeds rather than having the windows rolled down Open windows on high speeds can cause air drag and reduce your car s fuel mileage 11 Correct Tyre Pressure Check tyre pressure regularly and maintain it at the prescribed levels Underinflated tyres increase the rolling resistance of avehicle and very quickly increase the fuel consumption 12 Keep your car maintained An effective servicing and maintenance schedule keeps your car working at its best saves 30 13 14 costs and lowers emissions It s vital to read through your car manual for understanding the schedule of service Plan your journeys Effective journey planning will reduce driving time and fuel costs Aim to drive less Giving your car arest from time to time is the most radical way to reduce fuel costs and emissions Avoid short car journeys Fuel consumption and CO2 emissions are much higher when the engine is still cold So plan ahead and combine short journeys to ensure the car can run for a longer period and in
12. ace air filters regularly One of the biggest causes of increased fuel consumption in our dusty environment is excess dirt in the air filter blocking the flow of air to the engine and thereby burning too much fuel So clean the air filter regularly and replace as advised by the manufacturer to maintain maximum possible efficiency Parkin the shade inthe summer As we all know Indian summers can be brutal hence it is advisable to park the car in the shade whenever possible thereby making the interiors cooler This helps as the engine and the a c system has less work to do when the vehicle is moving again resulting in lesser load on the engine and better efficiency Avoid road rage Aggressive driving consumes much more fuel than relaxed driving and therefore in the interest of better fuel efficiency keep your cool onthe road and be smooth and gentle Avoid rush hours Stop and go traffic is stressful both for you and your car Try and avoid rush hours whenever you can it will not only save fuel but also limit the pollutant levels generated from your car Watch your foot Avoid keeping your foot on the clutch pedal while driving This not only causes harm to the clutch plate Clutch over riding but also causes wastage of fuel as the engine does not drive the wheels to its highest potential Avoid incessant Idling When at a traffic signal or while waiting for someone do not leave your car on idling for long as it burns fuel
13. as multiple and The dent shown is acceptable polishing provided the base therefore not acceptable as it is clearly within the 20mm coat has not been penetrated tolerance nor any rust developed 18 19 Vehicle Body Paint Unacceptable This panel has multiple dents and they are greater than 20mm Grill Bumper N Acceptable For painted bumpers light scuffing and scratches which have not penetrated the paint layer Unacceptable Broken cracked or excessive scoring of grills is not acceptable Dents with signs of corrosion Scratches multiple scratches or abrasions which relative to age and mileage are over 100mm in length have penetrated the paint and cannot be removed via mechanical polishing For textured and non painted bumpers light scratches and scoring are acceptable Small dents up to 20mm in diameter are also acceptable Excessive scratching cracks or dents exceeding 20mm Tow bars please ensure tow bar covers and pins are intact Grill Bumper N Acceptable Slight discolouring of the paintwork such as fading A maximum of two small areas of damage per bumper provided there is no penetration of the base coat rust Unacceptable Excessive apparent Excessive damage causing scratches deformation of the panel part Acceptable Light scuffing or scratches to the wheel trim alloy Tyres with a minimum tread of 2mm or tyres
14. cess Absence of any of these may attract Unfair Wear and Tear Charge UFWT Pending dues UFWT charges if applicable and excess km amount charged separately as per actual km reading at the time of possession 15 Early Termination In the event you need to terminate the lease earlier than the contract end date you may contact your Company Coordinator or LeasePlan Service Direct Company vehicle user LeasePlan coordinates with places request with company vehicle user amp gets the Service Direct vehicle evaluated for its market value Foreclosure Statement will be shared with company vehicle user post evaluation within 7 working days with following options e Returning vehicle to LeasePlan You can return the vehicle by paying foreclosure charges book Vehicle Early value loss amount Difference in market value amp book value other outstanding Termination Process e Vehicle buy back at Market Value You may buy the vehicle by paying the highest bid with VAT and foreclosure charges book value loss amount other outstanding if any NOC will be issued within 3 days after clearance of all outstanding Foreclosure value will be shared post completion of market evaluation within 7 working days Fair Wear and Tear After you return the vehicle at the end of the contracted period the wear and tear of the vehicle will be assessed taking into account the age and mileage of the vehicle Your vehicle wa
15. e damages to the car please report these as well While returning the Replacement car please ensure that your valuables and belongings are not left inside the vehicle LeasePlan will not be liable for any loss of valuables documents left in the Replacement car Payment Reimbursement Process for Service and Damage Repairs at Locations without Cashless Facility Though LeasePlan s endeavour is to offer cashless servicing and damage repairs we may not be able to offer this facility at certain locations We advise you to call LeasePlan Service Direct and enquire if cashless servicing and damage repair facility is available in your city If cashless servicing and damage repair facility is not available in your city please take an approval for the required jobs costs from LeasePlan Service Direct You will be given a booking number post which you can get the vehicles repaired and settle the repair cost with the workshop Depending on your company policy you can then claim the reimbursement of the repair cost from your company or from LeasePlan We advise you to get in touch with your company coordinator to get an understanding of your reimbursement policy Either ways before you commence any service damage repair jobs on your vehicle you will have to seek a prior approval of the jobs cost to be carried out by calling LeasePlan Service Direct If your company s policy allows you to use LeasePlan s convenient Payment reimbursement process
16. ease call our toll free LeasePlan Assist number on 1800 103 3131 In case of difficulty in reaching this toll free number from your phone network you can also call LeasePlan Assist on 0124 4203131 This service is available only within the Contracted boundary Once you have called LeasePlan Assist it is vital that you stay with your vehicle Should the LeasePlan Assist representative arrive while your vehicle is unattended the necessary work cannot be carried out In case your vehicle can be repaired on the spot it will be attended to immediately Alternatively it will be towed to the nearest LeasePlan Designated workshop If the vehicle has to be towed the LeasePlan Assist team will fill out a Handover form that you will need to sign and retain a copy of Please ensure that all accessories and damages if any are recorded on this form Please ensure that no valuables and important documents are left inside the vehicle while handing it over to the LeasePlan Assist team LeasePlan will not be liable for any loss of valuables documents left inthe car If your vehicle is towed LeasePlan will revert to you on the first working day after the breakdown to apprise you of the repairs required to be carried out and the time needed to carry out the repairs Please do not make your own vehicle assistance recovery arrangements through a third party In order to qualify for the benefits provided by LeasePlan you must contact or seek assistance only
17. effect deliver better fuel efficiency and generate less air pollution Carpooling If possible carpool to office with your colleagues thereby avoiding the need for multiple cars to go to office where only one will suffice and thereby reducing consumption of fuel and also cost savings 31 Track the delivery status of your car on order Place requests for vehicle servicing Place requests for vehicle damage repair Track request updates Know the services contracted for your car Download your insurance policy and other vehicle documents Share your feedback oe P MI MyLeasePlan makes access to information convenient and hassle free The portal is backed by an agile team which will take speedy actions to deliver a smooth and pleasant service experience To log onto MyLeasePlan please visit the following link and fill in your User Name and Password AY MHAR SI ay SELES WT HELI A LEA SL CUATACE US Tet FA Bap Aims Making it easier BC oe SROUE SES AT HE OCH OF A TT FLD ca Pad ay FIERST ie D ej Eip Weebl p Aia Hepar npada iMan te poet f pies Far Pisar i Ten Coe In case you have not received your access details or need any other assistance please email us at or 8 AM to 8 PM 7 days a week LeasePlan India Private Limited 2nd Floor Tower A Millennium Plaza Sector 27 Gurgaon 122 002 Tel 1860 500 5050 91 124 466 0000 Fax 91 124 466 0111 reachus leaseplan co in leaseplan c
18. ervice Direct immediately or have the vehicle attended to at a LeasePlan Designated workshop with an intimation to LeasePlan Inclusions under maintenance e All periodic maintenance as per manufacturer s service manual e All running repairs which would include engine suspension steering clutch brakes air conditioning heating electrical and lighting assemblies sub assemblies wheel balancing wheel alignment labour etc e Maintenance and servicing of all standard accessories and equipment of the vehicle e Allconsumables for service maintenance and repairs e Tyres if opted for by your company and battery Exclusions under maintenance e Repair of punctured tyre e Rubbing amp polishing Teflon coating underbody coating body corrosion seat dry cleaning and other cosmetic jobs e Replacement and maintenance of non standard accessories even if provided by LeasePlan such as music system speakers antenna wheel caps side view mirrors seat covers mats mud flaps speakers fog lamps seat upholstery etc e Repair due to damages caused by user negligence such as running ona flat tyre not paying heed to oil warning lamp temperature gauge usage of adulterated or non manufacturer specified standard fuels consequential damage due to driving post accident etc e Consequential damage due to non adherence of service schedule e Repair orreplacement of number plates e Pollution Under Check certification and ot
19. her statutory licenses clearances as may be required from time to time Accident Damage Repairs In case of the unfortunate event of an accident damage to your vehicle LeasePlan team is there to help you If your vehicle is immobile please call us on LeasePlan Assist 24 hour Breakdown Assistance so that your vehicle can be towed to the nearest LeasePlan Designated workshop LeasePlan Assist 24 hour Breakdown Assistance Service is available only if your company has contracted for it Please inform LeasePlan of the accident damage by calling LeasePlan Service Direct and provide the description of the accident damage the driving license details of the person driving the vehicle at the time of the accident damage and a few other details LeasePlan Service Direct will record your statement and email the Accident intimation form to you Should there be any change in the details mentioned in the Accident intimation form please revert to LeasePlan Service Direct within 3 hours of the email being sent to you In absence of your revert the damage repair would be carried out as per the Accident intimation form sent by LeasePlan Based on the Accident intimation form LeasePlan will initiate the necessary vehicle insurance proceedings and repairs of your vehicle In case of any third party injury death property damage or a major damage to your vehicle please file an FIR immediately at the nearest Police Station and inform LeasePlan As far as po
20. ntracted term and mileage Also please do go through the Owner s manual supplied by the manufacturer in order to understand your vehicle s operations You would have received or would soon be receiving your access details to MyLeasePlan https MyLeasePlan co in your service portal Through MyLeasePlan you can place service requests check service status download insurance copy and other documents etc More information about MyLeasePlan can be found in this manual Should you need to reach us please contact us at LeasePlan Service Direct oremailus at customercare leaseplan co in We wish you Safe times on the road Team LeasePlan Table of Contents Taking delivery of your vehicle Operating your vehicle Services offered by LeasePlan Insurance of your vehicle Maintenance repair and tyre replacements Accident damage repairs Fuel management LeasePlan Assist 24 hour breakdown assistance Replacement car Payment reimbursement process for service and damage Repairs at locations without cashless facility User s responsibilities Vehicle security Return of the vehicle Early termination Fair wear and tear Green driving tips ee 10 11 13 14 15 16 17 28 Taking Delivery of your Vehicle After receiving an order confirmation for your car from your company LeasePlan places an order with the dealer and coordinates with them for the delivery of your vehicle LeasePlan will keep you updated
21. o in fw LeasePlan wy It s easier to leaseplan The world leading fleet and vehicle management company
22. ourreimbursement request e For Booking numbers call LeasePlan Service Direct before you send your vehicle for service repair e Send your service repair invoices to reimburse leaseplan co in or faxitto 91 124 4799576 e Make sure you write the Booking number on the invoice while sending it to LeasePlan e Track your reimbursement request at https MyLeasePlan co in or call LeasePlan Service Direct for status of your reimbursement requests User s Responsibilities As per the agreement between your company and LeasePlan you must ensure compliance with all the applicable laws rules and regulations in relation to the use and maintenance of the vehicle including holding a valid driving license No modification or enhancements on your vehicle is permitted without written permission from LeasePlan Apart from scheduled maintenance a few simple checks on your vehicle at regular intervals will ensure that you are not inconvenienced while on the move These include e A weekly check of all fluid levels including the battery Please use genuine fluids as specified by the manufacturer e Aregular check of the tyre pressure as per the Owner s manual In case of a flat tyre please have it replaced with the spare tyre immediately to avoid damage to the affected tyre Also get the flat tyre repaired at the earliest e Pollution check at frequencies prescribed by the local transport authority Please keep the Pollution Under Con
23. s contracted assuming return of the car ina fair condition along with all relevant documents Any change in the above would drastically impact the end of term market value of the vehicle In case the vehicle shows a degree of deterioration exceeding acceptable wear and tear refurbishing charges may be applicable In case documents equipment keys are missing from the vehicle charges for regeneration reprocurement of such items will be applicable In all cases our endeavour will be to assess damage recharges in a fair and transparent manner On the following pages you will find examples of acceptable and unacceptable wear and tear of the vehicle This information will help you to understand in advance the fair wear and tear considerations and the refurbishment charges that would be applicable In principle the following points should be observed When a vehicle is returned to LeasePlan you should ensure that everything that came with the vehicle is returned These include e Alloriginal keys e Allvehicle registration documentation e Service booklets e Operating manuals e Standard accessories like CD players DVD screens remote locking device clock wheel caps fog lamps etc e Insurance policy e Spare wheel e Toolkit and jack e Fuelcards 17 Vehicle Body Paint N Acceptable Small areas of stone chipping A small paint chip that should Light scuffing and scratches with are acceptable commensurate be touched
24. should be operational Small stickers on the glass 23 Glazing Glass Unacceptable Self applied sun protection Cracks in the windscreen or Excessive large chips holes or tinted strips must be heavy stone chipping 10mm completely removed from the per chip which affects driving windshield if they have not been professionally applied are torn or have begun to separate from the corners of the windshield Mirrors External Fittings N Acceptable Light scuffing and scratches with a maximum length are properly fitted and in of 50mm and a maximum full working order without depth of 1mm For painted breaks in the glass The mirror casings only scuffing lights must fully comply with and scratchs which have not legal requirements and if penetrated the base material legally necessary mentioned and where the function is not in the vehicle documents affected Mirrors External Fittings Unacceptable Scuffing and scratches Deformation of the mirror is Beacons that have damaged which exceed a maximum not acceptable the structure of the vehicle length of 50mm For painted through their fitment are not mirror casings scuffing acceptable and scratches which have penetrated the base material Seats Headlining Acceptable Seats showing wear through Indentation in the seat general usage i e getting in and out of the car Unacceptable Excessive soiling and dirt Torn
25. ssible mention the correct registration numbers of the involved vehicles and a clear description of accident damagesinthe FIR All matters relating to legal proceedings filing of FIR third party liabilities etc will have to be handled directly by you your company LeasePlan will not be ina position to provide any assistance Fuel Management In case your company has contracted for fuel management service you would be provided with a Fuel card which you can use at designated fuel stations across the country The Fuel card usage manual will be sent to you within a month of you taking delivery of your vehicle We advise you to read the Fuel card usage manual before you start operating your Fuel card Should you need any assistance you may also call LeasePlan Service Direct oremailus at customercare leaseplan co in LeasePlan Assist 24 Hour Breakdown Assistance If your company has contracted for the service LeasePlan shall offer you LeasePlan Assist the 24 hour Breakdown Assistance service While it is our sincere hope that your travel is always trouble free the road can be an unpredictable place and sometimes things happen that can leave you stranded and in need of help Our goal is to ensure that even if your vehicle is immobilised whether at home or while traveling any inconvenience to you and your family is minimised Getting Help what to do when you need assistance In the event of a vehicle breakdown or an accident pl
26. trol certificate in your vehicle at all times e Defects if any in the Speedometer Odometer must be reported to LeasePlan as soonas these are detected e Incase any warning lamps come on engine check oil charging brakes while driving or remain on after starting the engine please call LeasePlan Service Direct or take your vehicle immediately to a LeasePlan Designated workshop for a check up Should you need more information on LeasePlan Designated workshops please contact LeasePlan Service Direct 13 Vehicle Security While parking even for short periods please take the following precautions e Always park in an authorised parking area and ensure that all doors and windows are securely locked e fanAntiburglar alarm is installed ensure it is activated e Donotleave any valuables inthe vehicle In the event of theft of the vehicle please do the following e Lodge an FIR at the nearest Police station giving details of registration chassis number and engine number e Inform LeasePlan of the theft within 24 hours e Send a copy of the FIR to LeasePlan along with a letter from the Authorised signatory of your company authorising LeasePlan to follow up with the insurance company The set of original keys of the vehicle Registration certificate and Insurance policy should be kept safely for handing over to the Insurance company In case the Original Registration certificate and Insurance policy have been lost with
27. upholstery or cigarette which cannot be removed by burns general cleaning 25 Seats Headlining N Acceptable Headlining which has light Slight panel discolouration abrasions or soiling through day to day usage and wear Unacceptable Excessively soiled headlining Deformation of the material that cannot be removed by cuts tears or heavy soiling normal cleaning Any tears in the material are also unacceptable Dashboard Floor Covering Doors Phone fittings housing units Holes left in the console as may be left in the vehicle a result of phone equipment being removed may be left provided they are in a discreet area as shown above These holes are on the side of the console 26 ee Dashboard Floor Covering Doors Unacceptable Holes in the front of the Excess soiling and staining console where accessories of carpets that cannot be phone kits have been removed by normal cleaning removed These holes are is not acceptable clearly visible and should be repaired Acceptable Signs of general usage where The steering wheel is slightly there is slight discolouration worn as a result of general and scuffing use Torn material would not be acceptable Unacceptable The carpet of the vehicle The interior lining is damaged shows rips tears or heavy by other than normal usage stains Holes tears or deformation are not acceptable 27 Save Money
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