Toyota High Voltage Battery Policies/Procedures
Contents
1. 672 3239 to arrange a pickup The dealer should be using shipping kit 00490 SHIPP HVBAT 4 Package the HV battery according to your dealership s local state or federal regulations If you are not using an original pallet carton strap the package to a pallet to prevent inadvertent movement while loading onto a transport truck see Figure 5 The carrier will not accept any loose non packaged or non skidded shipments TOYOTA WARRANTY POLICY amp PROCEDURES STORAGE AND DISPOSITION OF WARRANTY PARTS Policy 9 10 Recovery and Shipment of Hybrid 5 08 Page 7 of 8 Vehicle High Voltage HV NIMH Batteries 5 Shipping the HV Battery e The majority of HV batteries can be shipped using standard ARS labels If the battery is over 150 Ibs you must call UPS Logistics 1 877 672 3239 to arrange for shipping Provide the following information when contacting the UPS Logistics Group Dealership name Address Item description HV Battery Warranty claim number DO NOT USE R O NUMBERS o Approximate weight OF O00 The warranty claim number submitted for reimbursement of the recycle fee or for a warrantable repair is extremely important as this will be used for tracking purposes e The UPS Logistics Group will schedule a freight carrier in the dealer s area to pick up the HV battery and will notify the dealership of the pickup date e The UPS Logistics Group will fax a Bill of Lading directly to the dealer e Upon2. CEANFY THAT THE ADGVE WALDO WATERS ARE PROPER Bat permit fener ase RC iii SLD JAK An i PRCEEA cea Tee Pai TRAMEPORTAT EH Sobek OTM a OF THE DEP PARTMEN TOF TRANSPORT A THE anc DEALERSHIP 1 0701407 Parts Tags and ARS labels 00404 LABEL ARS are available from the MDC TOYOTA WARRANTY POLICY amp PROCEDURES STORAGE AND DISPOSITION OF WARRANTY PARTS Policy 9 10 Recovery and Shipment of Hybrid 5 08 Page 6 of 8 Vehicle High Voltage HV NIMH Batteries Packaging the HV Battery Continued HV Battery Packing I nstructions included in kit HV Battery Packing Instructions Ensure that the battery terminals are secure Electrical tape may be used to secure the ends of the terminals Place the HV battery on a skid or pallet Note Once the HV battery is placed on a skid or pallet it becomes oversize Apply the NON SPILLABLE BATTERY label to the battery Be sure that the warning label is visible through the shrink wrap or apply second label to the outside of the shrink wrap Secure the battery to the skid using metal or plastic banding Non conductive plastic banding is preferred Consider securing the battery with shrink or stretch wrap as well Make several passes diagonally over the battery to secure it to the pallet Apply the pre addressed shipping label Include your name dealer name address and phone number Apply the shipping label to top of package You must contact UPS Logistics 1 877
3. contractor will then contact the dealer for a time and location of pickup To avoid injuries burns or serii shocks jeNever disassemble this battery unit or remove its covers Service by Qualified Technician J Avoid contact alkaline oslectrolyte with eyes skin of clothes In event of accidant flush with d medical help immediately j Keep children aay from thie unit Do not impact on or puncture this unit when operating forklift or expose te open flame or incinerate If electrolyte leaks out hee may be generated and cause fire Please transport this batter ry in e orcance with all appli icable laws Be sure to consult TOYOTA dealer or the following address for Replacing and disposing of this battery Residents In U S A Residents in PUERTO RICO TOYOTA MOTOR SALES U S A INC 5ERVCO PACIFIC ING GOMEZ HERMANOS INC TORRANCE CAL 0501 HONOLULU HAWAI 96813 HATO REY PUERTO RICO Phone 1 800 331 4931 _ Phone 808 630 2273 Phone 787 751 1000 TOYOTA WARRANTY POLICY amp PROCEDURES STORAGE AND DISPOSITION OF WARRANTY PARTS Policy 9 10 Recovery and Shipment of Hybrid 5 08 Page 2 of 8 Vehicle High Voltage HV NIMH Batteries TMS Recycling Plan Battery Case Damaged or Wet Must Be Transported by Licensed Hazmat Company Non Warranty Customer Pay or Toyota Customer Experience Center Will Contact Contractor Directly to Request Pickup Dealer Repair To
4. pickup the carrier will then complete the Bill of Lading by entering a PRO tracking number and deliver the HV battery to the PRC Parts Recovery Center in Torrance CA e Dealers can track and confirm delivery by calling 1 877 672 3239 and providing the 6 digit claim number It is the dealer s responsibility to properly prepare shipments for transport Dealers must be knowledgeable and in compliance with all local state and federal regulations TOYOTA WARRANTY POLICY amp PROCEDURES STORAGE AND DISPOSITION OF WARRANTY PARTS Policy 9 10 Recovery and Shipment of Hybrid 5 08 Page 8 of 8 Vehicle High Voltage HV NIMH Batteries Helpful Tip Claim Procedure for Reimbursement of Recycle Fee Request for reimbursement of the recycle fee and the administrative fee is applicable only to HV batteries recovered from businesses outside of Toyota dealers and that are outside of warranty The Claims Processing System will automatically populate the 150 Recycle Fee and 50 Administrative Fee in the fee section of the warranty claim Sublets are not permitted for HV battery recycles Information required for claim submission is listed below Claim Type Required Service Program HV Battery Recycle VIN Required enter 17 Digit Vehicle Identification Number DOFU Not required the system will populate this information if a valid VIN is entered Main Opcode Required enter HVB001 Repair Date Required use date of receipt o
5. TOYOTA WARRANTY POLICY amp PROCEDURES STORAGE AND DISPOSITION OF WARRANTY PARTS Policy 9 10 Recovery and Shipment of Hybrid 5 08 Page 1 of 8 Vehicle High Voltage HV NIMH Batteries HV Battery Recycling Overview All hybrid vehicle HV batteries are recyclable for the life of the vehicle To encourage recovery and recycling efforts each HV battery is labeled with instructions to contact a Toyota dealer the local distributor or the Toyota Customer Experience Center see Figure 1 However since Toyota dealers may be contacted directly TMS has established specific procedures to ensure the recovery shipping safety precautions and proper recycling of the HV battery When a dealer receives a complete HV battery from any business entity i e salvage yard the dealer should provide them a 150 recycle fee and then follow safe handling procedures as described in the applicable vehicle s Emergency Response Guide Vehicle Specific Repair Manual or Dismantling Manual For all recoveries of HV batteries where the HV battery case Is physically damaged or wetness Is evident the dealer should contact the Customer Experience Center 1 800 331 4331 The Customer Experience Center will contact a hazardous material contractor on behalf of the dealer who will then recover and transport the HV battery The Customer Experience Center will provide the hazardous material contractor with the dealer phone number and contact The hazardous material
6. Tag M N 00404 PRETN TAGS attached along with the CPS Warranty Parts Recovery Tag HV batteries are to be shipped to the Parts Recovery Center PRC according to the shipping instructions included in this policy TOYOTA WARRANTY POLICY amp PROCEDURES STORAGE AND DISPOSITION OF WARRANTY PARTS Policy 9 10 Recovery and Shipment of Hybrid 5 08 Page 3 of 8 Vehicle High Voltage HV NIMH Batteries Preparing the HV Battery for Shipment Except for when the Battery Case is Damaged or Wet DO NOT under any circumstances DI SASSEMBLE the HV battery or EXPOSE any internal electrical connections Please use the following instructions to assess and prepare the HV battery for shipment 1 To prepare the HV battery for shipment a qualified hybrid technician should follow all precautions as found in the Service Manual Hybrid Vehicle Control section paying special attention to the following e Remove the orange colored service plug e Cover the HV battery service plug terminal with non conductive electrical tape e Cover the exposed HV battery terminals with non conductive electrical tape e Ensure that the metal battery cover is securely bolted back in place before shipping Be sure to refer to the applicable vehicle s Emergency Response Guide Vehicle Specific Repair Manual or Dismantling Manual for additional safety and caution information 2 Packaging the HV Battery a Warranty f the HV battery was replaced under warr
7. anty it must be shipped in the pallet carton in which the replacement HV battery was shipped from the dealer s facing PDC see Figure 3 If the pallet carton that came with the replacement HV battery is damaged or unavailable the dealer should order the HV Battery Shipping kit from the MDC HV batteries replaced under warranty must also have a completed yellow Warranty Parts Return Tag 00404 PRETN TAGS attached along with the CPS Tag inside the pallet carton Dealers should write the following on the metal case with a felt pen Warranty Full VIN number Claim Number Dealer Code TOYOTA WARRANTY POLICY amp PROCEDURES STORAGE AND DISPOSITION OF WARRANTY PARTS Policy 9 10 Recovery and Shipment of Hybrid 5 08 Page 4 of 8 Vehicle High Voltage HV NIMH Batteries b Non Warranty If the HV battery was not replaced under warranty and was recovered at its natural or premature end of life the dealers should write the following on the metal case with a felt pen Non Warranty Full VIN Number if available Reimbursement of Recycle Fee Claim Number if applicable Dealer Code 3 If the pallet carton that was used to ship the replacement HV battery is unavailable or damaged or the HV battery was provided to the dealer by a third party business entity the dealer should immediately place an order for a kit through the Dealer Support System using material number 00490 SHIPP HVBAT The kit contains detailed instruction
8. f HV battery Repair Miles Required if a valid VIN is entered otherwise not required Salvage Reason Required example scrapped vehicle Invoice Number Required example invoice number from business turning in HV battery or dealer check number Provider Name Required name of business turning in HV battery Note Parts labor and markup are not permitted on the claim Authorization is not required Please refer to Toyota Procedures Bulletin PROO6 07 Procedures for Recovery and Shipment of Hybrid Vehicle High Voltage HV NI MH Batteries for further information t if the battery was acquired from a salvage yard and the VIN is unknown please enter a dummy VIN i e 99999999999999999 in this field
9. s on how to properly ship the battery to the PRC and Is available at no charge The QUP is one 1 and the maximum order quantity is two 2 TOYOTA WARRANTY POLICY amp PROCEDURES STORAGE AND DISPOSITION OF WARRANTY PARTS Policy 9 10 Recovery and Shipment of Hybrid 5 08 Page 5 of 8 Vehicle High Voltage HV NIMH Batteries Packaging the HV Battery Continued Shipping Kit Number Material Number 00490 SHI PP HVBAT Must follow shipping procedures enclosed in kit More than one HV battery can be shipped per skid or pallet with this kit The shipping kit contains the following e 1 Sample Bill of Lading Actual Bill of Lading will be faxed from UPS Logistics Group to the dealer see Figure 4 e 1 Pre addressed shipping label e 1 Emergency Response Guide information sheet e 2Non Spillable Battery labels e 1 Packing Slip Envelope e 1 copy of HV Battery Packing Instructions pense nove P ucastnore P STRAIGHT BILL OF LADING Orage TOYOTA PARTS RECOVERY CENTER ABC DEALER SHEP i340 VAH HESS AVE 12 ANY STREET TORRANCE CA 04i YOUR CITY YOUR STATE im i E Fignbe Pe a 1100687593 Le arr Hii cn OF Paco DESGRAPTOH OF ARTICLES SPECAL MAAKS i ERGER ree is ie Lass WEeaH LBS i SKID STC LAATII X 100 0 LES A B68 OL LES X UNZ800 BATTERY WET NON SPILLABLE 8 Ill J H MARKS LABELS PLACARDS REQUIRED PER 49 osha ERG 1H aT bg l mi EMERGENCY CONTACT CHEMTREC 1 B00 424 0300 1 703 STIEN ielat
10. yota Dealer Pays Recycle Fee for Insurance Recovered UPS PRC Companies Battery Can Be Contractor Premature EOL Transported to eee eee Transports Parts Recovery Pickup Any Toyota Through Dismantler Beater Warranty Claim Salvage Yard Prepares Premature EOL Battery for Natural EOL Shipment Battery Under Center Will Warranty Parts Forward to Final Final Processing Return Program Processing Payment and Reimbursement of Recycle Fee To ensure the recovery and proper disposal of HV batteries after their natural or premature end of life dealers will be reimbursed a recycle fee to return HV batteries to Toyota that are received from third parties Toyota dealers are authorized to pay 150 to any third party business entity such as a salvage yard for the recovery of an HV battery The dealer may then submit a claim to TMS to recover 200 which includes the 150 payment and provides a 50 administrative handling fee to the dealer This recycle fee reimbursement is not applicable to retail customers or to HV batteries replaced under warranty or customer pay Request for Part Recovery Following payment of a warranty claim for the recycle fee or for a warrantable repair a request for shipment of the HV battery will appear on the CPS Warranty Parts Recovery Screen and a corresponding CPS Warranty Parts Recovery Tag will be created HV batteries replaced under warranty must also have a completed yellow Warranty Parts Return
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