April/June 2014 - GM Repair Insights
Contents
1. PENDENT BODY SHOPS COIS on 4 r4 hk n a e ae a a 5 i_ 4 at s y Loi l r US T F a a oe oe O as al ee cs a ew P Si wares TELLI r e LJ rr ee ae gt a YUKON Fully boxed frame composed of more than 75 percent high strength steel supports a quiet and controlled ride Improved aerodynamics help fuel economy Repair Procedures for Tahoe and Yukon SUVs __ALSO IN THIS ISSUE w More Stories Pictures and Resources at GMRepairInsights com e Lifetime Warranty Coverage for Radiator Bumper Fascia Parts e NACE CARS Hits Detroit in July e GM Patents Pace Industry w Outside Rearview Mirror Covers and Assemblies Now Separate w Www CrashRepairlnfo com w Michigan Body Shop Stresses OE for Good of Customer w Genuine GM Rewards Easy and So Rewarding TE Vs Genuine GM Parts Resources Online GM Repairlinsights Online More Genuine GM Parts fh resources and links E Download this issue and past issues of GM Repairlnsights magazine at www gmrepairinsights com GM Repairinsights Headquarters 2604 N E Industrial Dr 230 N Kansas City MO 64117 Email dealersupport proactgroup com We Support Voluntary Certification National Institute for AUTOMOTIVE SERVICE EXCELLENCE www ase com Compliments of your GM dealer We invite your input and suggestions Please address letters to the editor to the above address Le2. Parts CLIP AND PLACE BY YOUR TELEPHONE OR COMPUTER Give us a call for Genuine GM Parts and associated collision repair parts All at one convenient location Genuine ou Parts
3. they re left holding the bag IBS s concerned about better protecting their customers Jerin Herriman left has worked at the company 15 years and Aaron interests should revisit their mission and protocols Herriman advises Herriman right 20 years The best single piece of advice he offers to play off a popular Slogan Just don t do it Install non OE parts that is The repair shop has an obligation to remind the consumer that the vehicle owner has a right to decide how the repair is done and that the insurer has an obligation to offer compensation to replace or return the vehicle to pre loss condition as far as fit function sm appearance and Safety he says sg Apr Jun 2014 Repairlnsights The Technical Side 2015 Chevrolet Tahoe and GMC Yukon GM s Family of Full Sized SUVs Become More Refined Capable and Functional The industry s best selling full size SUVs now offer more functionality greater refinement new safety features and an increased range of advanced technologies All new styling advances the Tahoe s design which contributes to a quieter ride The direct injected Ecolec3 powertrain coupled with improved aerodynamics help offer greater estimated highway fuel economy based on GM testing Bold styling and advanced technologies including new safety and security technologies support Yukon s greater Capability while a more comprehensive list of standard features and enha
4. their customers the best parts And now those IBSs are starting to get something else back on top of customer satisfaction Some of the dollars they spend on those parts are now being returned to them in form of points redeemable for some very valuable products Participating IBSs purchases of GM OE doors wheels mirrors and lighting assemblies are worth points that have a value of 1 each Accumulated points are credited to their account once a month On the fourth Tuesday of every month points reflecting the previous months purchases show up in the account Genuine E ee E i Points are awarded for parts purchased on insurance estimates only for GM vehicles two model years and older They can be redeemed for merchandise travel entertainment and even new GM vehicles Shops earn points equal to up to three and one half percent of the part s list price for conquested parts unless other GM program discounts apply IBSs enroll in the program through the OEConnection CollisionLink parts online purchasing network CollisionLink users are enrolled once they get a confirmation email from CollisionLink Those new to the network can first sign up for CollisionLink at www oeconnection com oec solutions customers collision shops aspx Shops enrolled in the Genuine GM Rewards program for GM powertrain assemblies and components can use their existing Rewards account to sign up for the collision parts program simply use th
5. cker response times Track Pack upgrade kits are available for use in both V6 Part 23123398 and V8 SS Part 23123397 Camaros For more pictures and to read the rest of the story on Suspension Kits for Camaros go to smrepairinsights com aw ox 0 ga sae Jam Camaro 1LE Track Pack Painting Select Late Model GM Vehicle Mirrors Now Easier With Specific Parts Offering GM has begun offering outside rear view mirror assemblies in a configuration that will produce a better paint job faster Now when mirrors for select GM vehicles need to be replaced Independent Body Shops IBSs can purchase GM OE mirrors and key components like outer covers separately This format is now applicable to a broad mix of GM late model vehicles including all GM full size trucks This strategy will be applied to future models Ordering the parts sepa rately instead of as a unit with the cover in place means techs can perform a better paint job in less time Before If the cover came installed on the mirror the standard procedure had been to either remove the housing 1 in the diagram paint it and reattach it to the mirror assembly 2 in the diagram or paint it in place Removing the housing risks damaging the part Painting it attached is a short cut that may result in unsightly tape lines or paint bridging the gaps that may lead to durability issues Now painting is an easy and quick two step process
6. clear choice between what s certain to work and what probably won t work And he defines work not just as fitting but performing as part of the vehicle safety system Unlike non OE replacement parts OE parts are verified to perform he points out They match exact specifications of parts designed and tested by the vehicle manufacturer And that s a critical difference because all body components contribute to a vehicle s structural integrity which design engineers strive to maintain It follows that the only certain way to ensure that the vehicle will perform properly in Mike Herriman Vern s Collision amp Glass Genuine amp Parts a future collision is to install OE parts and follow manufacturer recommended procedures Everything we do in this industry should first be focused on safety Herriman argues People buy a vehicle to get them from point A to point B without getting hurt We don t want to be installing any part that could possibly alter the vehicle s crash resistance capabilities or its ability to protect passengers Herriman concedes it s getting harder for Independent Body Shops IBSs to insist on OE parts Usage of non OE parts grows as more direct repair shops are rewarded by insurance companies for using non OEM parts But the vehicle owner is the big loser In his estimation they get a patched up vehicle not one restored toa Structurally sound and safe condition And if trouble ensues
7. e link in the email from CollisionLink and opt into the program Thereafter with each purchase points are automatically credited to a shop s personal account The account is established upon enrollment and can be viewed and managed online 24 7 Rewards are a great incentive to purchase GM OE collision parts for customers But the sustainable long term value comes in providing customers with parts made to the same specifications and standards using the same tools and dies used to build the original vehicle GM OE parts help assure fit performance and ease of installation For additional information on the program contact your GM dealer or go to www genuinegmparts com Genuine amp Parts Install GM Collision Parts and Earn Rewards Collision Parts Lighting Assemblies Doors Mirrors and Wheels PART REWARD Estimate Written as non OE Part ee Aftermarket part conquested to GM OE eo Bump The Competition Program NOT used re Estimate Written as non OE Part 9 of List Bumped Part conquested to GM OE via pace Bump The Competition Program Estimate Written as OE Part 1 of List Not 100 OE Rebate eligible Price Reward qualifications Insurance estimates only Exclusive to CollisionLink users Last two model years excluded Excludes orders paid on 100 OE rebate programs APN DuPont and Dealer Body Shops Genuine J Parts Apr Jun 2014 Repairlnsights 11 Genuine fll
8. ee agent answerable to just one entity the customer Collision Restoration Specialists 2409 Davison Rd i a k Ier WIIN VERNSCOLLIS ON COM BEDNE From left Floyd Best Mike Herriman and sons Jerin Herriman and Aaron Herriman Best has been with the company seven years and is a retired GM metal finisher a Apr Jun 2014 Repairlnsights I don t claim to be an expert on aftermarket parts but I ve tested a lot of them over the years and all have failed to meet the criteria of same like and kind quality he says If were to use them feel I d be guilty of failing to act in the best interest of my customer Competitors insurance companies and parts suppliers may vie for influence but Herriman stays focused The only thing that matters to him is what s best for the vehicle owner With 42 years in business you could say itis a time tested recipe Tor SUCCESS When you re handed the keys you assume an obligation to do whatever you can to return that vehicle to a safe pre accident condition he says Morally and legally we re obligated to act in good faith on the customer s behalf One of the surest ways he s found to do that is to have a laser like focus on OE parts He proudly advertises that he uses original manufacturer s parts It s an ironclad stance that allows him to consistently perform quality repairs Herriman frames the OE vs non OE debate as a
9. es operate in four cylinder mode more often with Active Fuel Management further increasing efficiency The engine is mated to a Hydra Matic 6L80 six speed automatic transmission featuring TapShift control Tow Haul mode and Auto Grade Braking gt GMC Yukon XL For more pictures and videos on the new Tahoe and Yukon go to www gmrepairinsights com 8 Apr Jun 2014 Repairlnsights Genuine S Parts Collision Repair Procedures Example can log on to the site to gain access to subscription services Even though the 2015 Chevrolet Tahoe and 2015 GMC for service procedures and repair manuals A complete Service Yukon are new vehicles service and repair information Manual is accessible 24 7 through a subscription to the site resources are a click away at www gmtechinfo com Free collision repair procedures will soon be available for the Electronic Service Information Technicians and shop owners vehicles by going to www genuinegmparts com 2015 GMC Truck Yukon 4WD Escalade Escalade ESV Suburban Tahoe Yukon Yukon XL Service Manual 7527571 Body Repair Collision Repair Repair Instructions Document ID 3416322 Front Full Frame Sectioning Light Duty e Top of the frame rail edge rearward 420 mm 16 1 2 in with bumper bracket removed e Bottom of the frame rail edge rearward 387mm 15 3 16 in with bumper bracket removed e Front edge of the gauge hole forward 22 mm 7 8 in e Center of the gauge ho
10. he Congress of Automotive Repair and Service CARS event July 28 August 2 The shows will be staged at the COBO Center in down town Detroit Look for GM at booth numbers 26018 and 28018 International Autobody Congress amp Exposition i NACE Sponsored by ASA The World s Collision Repair Event dina CONGRESS OF AUTOMOTIVE REPAIR amp SERVICE For more pictures to read the rest of the story on GM Patents go to gmrepairinsights com GM Continues to Set the Pace in Auto Industry Patents GM vehicle engineering know how continues to expand It has produced a torrid pace of patent approvals that stand to benefit vehicle makers worldwide In 2013 GM was awarded 1 672 pat ents for products and processes according to The Patent Board They apply to global product engineering powertrain engineering manufacturing research and development and OnStar organizations That was twice the number of Ford and 176 more than sec ond place Toyota Motor Corp For more pictures and Apr Jun 2014 Repairlnsights EI GMOE Parts Update _ New Suspension Kits Give V6 V8 Camaros a 1LE Feel Racing quality suspension components used in the Chevrolet Camaro 1LE concept car can now be purchased for use in Gen 5 production Camaros Chevrolet Performance has released the Camaro 1LE Track Pack a kit consisting of Suspension parts that produce Superior handing agility control and qui
11. igns bring refinement and more capabilities Boxed frame consists of 75 percent high strength steel 9 Tahoe and Yukon Repair Procedures www gmtechinfo com offers access for service manuals and other repair resources Follow this example of Front Full Frame Sectioning 11 Genuine GM Rewards Buy parts Earn reward points Redeem for free merchandise Simple but true OCM Lifetime Warranty Coverage Extended to Radiator Assemblies Bumper Fascia Parts GM is pleased to announce that they are now offering a Limited Lifetime Warranty on Radiator Assembly service parts and Front amp Rear Bumper Fascia service parts sold by GM dealers Both warranties are valid for sales on or after April 1 2014 and shall remain in effect for as long as the customer owns the vehi cle on which the part was installed For more pictures and to read the rest of the story on Lifetime Warranty Coverage go to gmrepairinsights com and to read the rest of the story on NACE CARS Events go to gmrepairinsights com Genuine S Parts gmrepairinsights com INSIGHTS co GM Preparing for Hot Summer Date The NACE CARS Event in Detroit No premier automotive industry event held in Detroit would be complete without GM and that will hold true again this summer GM is gearing up to have a substan tial presence as an exhibitor at the 2014 International Autobody Congress amp Exposition NACE and t
12. ion on Jan 1 s D D www CrashRepairlnfo com The website provides consumers with information that can be used to make informed decisions regarding their collision repair regardless of what vehicle brand they own Having your vehicle damaged dealing with a body shop insurance companies and the car rental company can be a confusing and stressful time The information on CrashRepairlnfo com is designed to help make that time less stressful Consumers will learn tips on choosing the right body shop common collision and insurance terms and additional helpful consumer information CrashRepairlnfo com provides information for the following Automakers Audi Chrysler Dodge Fiat Jeep Ram SRT Ford Lincoln Chevrolet Buick Cadillac GMC Honda Acura Hyundai Mazda Nissan Infiniti Toyota Lexus Scion Volkswagen and Volvo It s important that everyone knows their rights as a consumer Please share this online resource with your customers and employees Also distributing the CrashRepairlnfo com link via your shop s website is an easy and effective way to spread the word Learn More Doing the Right Thing by the Customer Michigan Independent Body Shop Prevails with Firm Stance on Quality Repairs OE Parts As the owner of Vern s Collision amp Glass Mike Herriman doesn t try to serve a lot of masters Among independent body shops in Flint Mich he prides himself on being a true fr
13. le forward 33mm 1 1 4 in e Rear edge of the gauge hole forward 47mm R p 1 7 8in emoval Procedure Note Line up the masking If damage permits a pre sleeved replacement front frame tape with the tape edge service section has been developed as a cost effective facing the front of the vehicle alternative to complete frame replacement This procedure on the sectioning location is for the light duty pick up front frame section the utility ee eee Apply masking tape front frame section is similar completely around Warning Refer to Approved Equipment for Collision the frame rail next to the Repair Warning sectioning location as shown Warning Refer to Collision Sectioning Warning Note The tape edge facing Note Perform all of the steps on both of the rails for the front of the vehicle is the complete module replacement proper cut location Disable the SIR system Refer to SIR Disabling and Cut each frame rail at the Enabling front edge of the tape line using a reciprocating saw or Disconnect the negative battery cable Refer to Battery equivalent as shown Negative Cable Disconnection and Connection Remove the damaged Remove all of the related frame section panels and components continued on page 10 Locate and mark the sectioning location by using at least 2 of the measurements below for each frame rail Apr Jun 2014 Repairlnsights E The Technical Side cont d continued from page 9 I
14. nced infotainment options are designed to broaden the vehicle s appeal More Capable More Comfortable With both vehicles greater capability and greater refinement if offered through new and enhanced chassis and suspension systems A fully boxed frame composed of more than 75 percent high strength steel supports a quiet and controlled ride along with payload and trailering capability that body frame integral crossovers and SUVs 2015 Chevrolet Tahoe cant match New shear style body mounts attached to the frame significantly improve stiffness and contribute to their smooth ride Inlaid Doors New inlaid doors fit into the body side openings instead of over the top of the body significantly improving the quietness of the interior cabin and contributing to improved aerodynamics an attribute that helps the vehicles slip through the air on the highway with less drag for greater efficiency Lightweight aluminum hood and lift gate panels also enhance efficiency through reduced overall mass Ecolec3 Powertrain The standard 5 3L V8 feature state of the art technologies including direct injection cylinder deactivation continuously variable valve timing and an advanced combustion system designed to make the most of power torque and efficiency across a broad range of operating conditions Improved engine mounts electronic throttle control adaptive exhaust systems improved aerodynamics and other technologies help the engin
15. nstallation Procedure Grind the existing frame rail seam to taper seam ata 45 degree angle Prepare all of the attaching surfaces as necessary Apply the weld thru primer to all of the welded surfaces Position the service frame section to the existing frame and clamp in place Note Continuous weld the upper and lower horizontal joints through each corner Continuous weld the inner and outer vertical joints from corner to corner Clean and prepare all of the welded surfaces Install all of the related panels and components Connect the negative battery cable Refer to Battery Negative Cable Disconnection and Connection 1 0 Enable the SIR system Refer to SIR Disabling and Enabling This example of Front Full Frame Sectioning Light Duty 2015 Chevrolet Tahoe and 2015 GMC Yukon is just one of many found in their Service Repair Manuals By following the proper repair procedures technicians can ensure that each vehicle maintains its solid performance and uncompromised safety features for the life of the vehicle 10 Apr Jun 2014 Repairlnsights Rewards Program Offers New Incentive To Satisfy Customers with GM OE Parts That s what the GM Customer Care amp Aftersales GM CCA Genuine GM Rewards program has produced since it was extended last fall to select GM collision parts The program has given Independent Body Shops IBSs enrolled in the program more leeway to give
16. that ensures a quality paint job and a pristine part More complicated outside rear view mirror designs may be shipped with many components in a kit according to Bob Gollehur product specialist Collision Lines GM Customer Care amp Aftersales GM CCA Component parts require minimal masking and will facilitate painting which is how like to receive repair parts says Gollehur Additionally the mirror glass actuator courtesy lamp and base gasket are all available as Separate parts Specific parts kitted as components for proper installation is yet another reason to choose GM OE Parts Genuine amp Parts www CrashRepairlnfo com share This Website and Help Educate Your Customers Through the Collision Repair Process ME O aN oian Oka P caasa REPAIR INFO sti COLLISION REPAIR BASICS BEEN IN AN ACCIDENT SAFETY AUTOMAKERS infrequency of such an event most consumers don t know gt aa how to access helpful information concerning collision repair The OEM Roundtable which GM is a part of has been actively working on a solution helping y you u through tne l _ collision repair process The OEM Roundtable is a group of OEM Collision Parts Manufacturers who meet periodically to stay on top of industry trends The group realized there was a need for consumer awareness regarding OEM Collision Parts and Why tical ca OEGOsh Pats What eovGiush E ororpn _Shousheg So MMBC DAY Shee launched a digital solut
17. tters submitted imply the right to edit and publish Every effort is made to ensure the accuracy of the information in the offers contained in this magazine However printing and typographical errors may occur These are not intentional and are not the responsibility of GM any dealer or the companies or individuals who create produce and distribute this magazine Offers and pricing may change at any time without prior notification The descriptions and specifications in this publication were in effect at the time of approval for printing General Motors reserves the right to change specifications without notice and without obligation Published letters do not necessarily reflect the opinions of General Motors or General Motors Parts General Motors Detroit MI 48202 2014 General Motors All rights reserved Genuine ij Parts Es Apr Jun 2014 Repairlnsights 3 GMRepairinsights com e Lifetime Warranty Coverage for Radiator Bumper Fascia Parts e NACE CARS July 28 Aug 2 in Detroit e GM Patents Pace the industry 4 Outside Rear View Mirrors Easier to Repair Mirror covers and mirror assemblies now offered separately for easier painting 5 www CrashRepairinfo com Help educate your customer through the collision repair process 6 Michigan Independent Body Shop Keeps Focus on Customer Doing what s right is what it s all about with Vern s Collision amp Glass 8 2015 Chevrolet Tahoe and GMC Yukon New redes
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